Jenn-Air Wall Ovens and Convection Ovens Reviews

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About JennAir Wall Ovens and Convection Ovens

JennAir has created kitchen appliances since 1947, featuring built-in options such as ranges, cooktops, wall ovens and ventilation systems. The company incorporates professional-grade features into residential kitchen solutions, with multiple product lines addressing various kitchen configurations and cooking needs.

Visit www.jennair.com
Pros
  • Versatile cooking features
Cons
  • Frequent malfunctions reported

JennAir Wall Ovens and Convection Ovens Reviews

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    Page 4 Reviews 270 - 470

    Reviewed March 29, 2006

    The 1/4 inch metal hinge on my wall oven door just snapped in two pieces and I can not close my oven door. It is obviously defective and after calling Jennaire to tell them about it they said that it was not under warranty so they can not do anything about it. I understand warranties and I understand things don't seem to last as long as they used to. The oven is 8 years old (wasn't used for 2 years) and I have barely used it in the last two.

    For a door that has not been used very much and for a piece of metal to snap in two pieces is very scary. The supervisor said he had never heard of this happening before and yet still said they would not do anything about it. Is there a company who still cares about the quality and safety of it's products? I was not the original purchaser of this wall oven and I can tell you I will never buy one myself.

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    Reviewed Dec. 13, 2005

    In 1999, I purchased a Jenn-Air oven for $1000, as I have always wanted one.

    When I contacted customer service at Jenn-Air several months ago I was told, "Tough".

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    Reviewed Dec. 5, 2005

    We bought a Jenn-AireStainless Steel Convection (upper and lower)self cleaning (upper and lower) Double Wall Oven in July of 2004.

    We started having problems almost immediately with the door hinge on the top oven.

    Jenn-Aire did finally send a repairman to fix it but we are now having the same problem again with the top AND bottom oven. The door will not shut completely, so the oven light is always on and it takes forever for the oven to heat and cook.

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    Reviewed March 31, 2005


    i have just read all the jenn-air complaints on this site and wished i had done some research before i bought my gas convection range last year! i thought jenn-air was a name you could trust but boy was i wrong. our problems are minor compared to others but still in less than a year the gas lever to one of the burners has broken, luckily that was still under warranty and i realize i will need to purchase the extended warranty since i'm sure this won't be the last problem! the grills have started flaking. when i called about this i was just told where to purchase more since, although they come with the original range, they are considered accessories. why would i buy more when they only last less than a year? i'll be putting them in the trashcan and cursing jenn-air as i do so. i would definatley not recommend this appliance, it is not worth the money!!!!

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    Reviewed Dec. 1, 2004

    Three years ago we purchased Jenn-Air's double wall ovens - electric convection (JJW9630). In the past 19 months, the panel has burnt out and needed to be replaced 3 times. Last week-end I ran the auto clean cycle which caused the sensor to burn out ($180 repair). And additionally, it takes 3 to 4 hard thrusts against the door of the upper oven for the interior light to go out. We will be replacing the ovens and letting all know what poor quality is built into Jenn-Air.


    With warranties in place, I've spent $364 in the past 19 months on repair. And the light issue is still not resolved.

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    Reviewed Aug. 20, 2004


    When my husband and I built our home in 1999, we purchased Jenn-Air double wall ovens (stainless) and a Jenn-Air gas range and dishwasher...thinking we were buying quality. All of my appliances have had to be serviced at least twice in the past five years and the ovens(the most expensive of my purchases) has had to be repaired on several more occasions. In particular, the digital panel that reads the time and temps. has gone out every 24 months. It was under warranty the first time and the second time, I had the extended warranty...never expecting to have the same problem three times in a row, I didn't not renew the warranty.

    When I contacted Jenn-Air, they said, in no uncertain terms, TOO BAD, SHOULD HAVE HAD AN EXTENDED WARRANTY. I do not feel like I should have to pay for this part because of the history of the defect (cook, oven gets hot over time, read-out goes bad) Jenn-Air has a horrible customer service policy. I am sorry that I did not do my homework better before buying, will never purchase another Maytag related item again and will do my best to make sure that no one I know does either.

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    Reviewed June 9, 2004


    Purchased a Jenn aire dbl convection oven in December 03. Had the oven 1 week and one day when raising the lower door to close, hinge on one side of lower door came detached from oven. The door twisted as one side of the hinge was still attached to the oven, and hit me in the leg. Inner door liner was damaged and enamel flaked off. I contacted maytag, and was told parts were on back order.

    Meanwhile, my new stainless appliance kitchen had a hole in the lower oven where the door should be. After about 5 weeks, and several phone calls, the parts came in. About a week after the hinges were replaced, it happened again. This time, it hit a friend in the leg while they were taking some hot food out of the oven. Parts were once again backordered. 2 mos later, a maytag repairman showed up and replaced the hinge and inner door liner. Alignment of upper door is very poor, maytag says the door needs to be taken apart to re-align. 1mo later, it falls off again.

    The next tech came out, said there was nothing wrong with the door, said he fixed it, (I was not home) and implied I did not know how to close an oven door. When I returned home, the door would not close completely, and was clearly still defective. I had been more than patient up to that point and upon my contact with the last tech, I had it with Maytag.

    During the whole time, I left several messages with the maytag area rep, either he did not call me back or took several days to call me back. I have never dealt with a company with such poor customer service. Maytag states that it is still repairable. How long does this ridiculous cycle continue? The store I purchased it from states that they cannot take it back unless maytag agrees to take it back. I will never buy a maytag or jennair product again.

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    Reviewed Sept. 8, 2003


    We installed the top of the line appliances in our home in the summer of 2000, purchased from Sears. This included a Jenn-Air Grill Range with the self-cleaning convection oven, Model SVE47600. We also have the problem of the oven door not unlocking. This has happened several times, and the service rep said we will have to replace the entire control panel, at a cost of appx. $400 just for parts. There is no excuse for this to happen, and the company should stand behind this product, and recall/replace the ones not working.

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    Reviewed Aug. 28, 2003


    I have a 4 1/2 year old Jennaire Convection range in my home. The enamal on the range top is flaking off all around the holes that the burner pans fit into. When I called Jennaire customer service today, they basically told me tough, buy a new top. I have replaced the burner pans, to the tune of $100.00 5 times, for the same reason - the enamal flakes off.

    My Jennaire dishwasher has been repaired 3 times in 4 1/2 years.

    I will never reccommend Jennaire to anyone and won't ever purchase any more of their products.

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    Reviewed July 6, 2003


    I have a Jenn-air electric bake/convection slide-in oven. This ws purchased in 1994. I need a part that they no longer make. So am I suppose to go out and buy a new Jenn-air for $1750? Everything works. It just beeps constantly when not in use!!!!

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    Reviewed Nov. 27, 2001


    In April 1994 I purchased a Jenn-air range (d156B)and almost imediatly began to have problems with the oven. After it was on for a while it would begin to beep and flash F1 which is a warning to call repair service. Our contract for service is with Maycor parts and service company, Fairfield, New Jersey. After a lot of repeated visits and replaced parts the range was replaced in 11-15-97. We have the same problem with this range ! It is model sve47600b, after the oven has been on for a time it starts beeping and flashing F1.

    We still maintain our service contract with Maycor but they are as frustrated by the problem as we are ! I am dealing with Mr. Ted Byram, the service manager and have nothing but
    praise for the service that I have been given. When the new range was installed I was told that Jenn-air had reworked the oven and that would end the problem. Both this unit and the one before are combination convection and bake units.


    We are a two person senior citizen household and I count on the oven a few times a year for the holidays. This Thanksgiving I said a special prayer that the Turkey be done before the beeping and flashing started ! It was not and I had to finish the bird in a neighbors oven. Can you tell me if others have the same problem ?

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    JennAir Wall Ovens and Convection Ovens Company Information

    Company Name:
    JennAir
    Website:
    www.jennair.com