Jenn-Air Wall Ovens and Convection Ovens Reviews

We contacted Jenn-air several times requesting a credit for the wiring since the product is obviously poorly engineered. We were asked to call back 866-640-7146 Ext. 6742, and after a complete run around, were bumped up one level to a Supervisor who also gave us a run around claiming the only thing they can do is send a service man each time to remove and reset the entire system each time it fails.

We asked to speak with Engineering in an attempt to correct the flaw in their product, we were refused, with a canned we can only send a technician each time it fails.

I called Jenn-Aire shaking and received no suppport. Their robotic response is if it is fixable they will not replace it. The serviceman changed the hinge-kit again and here it is 2 weeks later and the darn door fell off again! Also regarding the ceramic top stove, the knob has broken twice. My husband wants to replace all of the products immediately. This is such a sad situation that a company does not listen to its consumers and take care of the situation. Are they waiting for a horrible accident and get sued? What does it take to initiate a recall of a product?

The first time it worked o.k. The second time I used it I had to turn it off because the fan at the back of the oven was making a terrible clattering noise. A repairman fixed the fan, but the next time I tried to bake using convection the fan failed again. The back of the oven was glowing to the point where I really feared it might catch on fire.

Today the repairman told me the oven element was cracked and needed to be replaced ($85.00 just to come to my house plus the cost of the element)and he told me it would cost me an additional $200.00 plus to fix the convection part of the oven! I've owned considerably cheaper ranges that have worked better and lasted MUCH longer without expensive repairs. Jenn Air has lost me as a customer. PERMANENTLY.

Expensive repair costs for a relatively new, over-priced and grossly over rated appliance!

I refuse to support this unacceptable solution of having to spend $450 on a stupid circuit board that is not build for the environment it is intended to be used in. Jenn Air had plenty of time to release a board that could have survived the environent of their oven. What good is solid state circuitry if it blows out every few years. Give me relays or tubes if they will last for 15 years! So we are removing this bad oven and replacing it with something else. We will steer clear of any future appliances with the Jenn Air!

Matching oven will be $1200 to $1500.

I called Jenn Air to order the hinges. They informed me that the hinges are no longer available and that I might check with an after market distributor to find a replacement. It turns out that there is no replacement. It appears that my only option is to take this $2000.00 two year old oven and throw it in the dump. I will never purchase anything manufactured by Jenn Air or any company associayed with Jenn Air again.

I have been screwed out of $2000.00 because of defective hinges that Jenn Air has no intention of replacing for any price.

The microwave program console only works for certain numbers in the high range, like 7, 8, 9, or sometimes not even those. The microwave is very rarely used since it is an adventure in programming. The store we bought the items from said we were too late in asking for help even though we called within a month of installation about the microwave.

A big mess and an oven that still won't close properly and now has no outside cover.

Now the final straw. I attempted to use the self clean cycle and after several attempts it finally went into the clean mode. after about 40 minutes the timer started to go off. I had set the cleaning cycle for 2 hours as recommended in the manual for a moderate cleaning. The oven wasn't too dirty but I wanted to clean it because I was showing the house for sale the next day. After 2 hours of trying to get the noise to quit I finally managed to quiet the timer. The cleaning cycle had stopped after 40 minutes and by now the oven was completely cooled down. I couldn't open the door. The next morning the fan is still running and the door still will not open.

I called Jenn aire customer service and they told me to look inside the oven door and get the serial number. Yeah right! As soon as you tell me how to open it! They suggested I press the unlock button. Well guess what! It doesn't have one. Then they suggested I read the manual and see what it recommended. It doesn't mention anything at all about problems with cleaning cycle.

Then they gave me 3 phone numbers to call for a repairman to come and diagnose the problem.The first one I called is no longer a working number. The second one no longer works on Jenn-aire, just whirlpool. The 3rd was in Texas. I am in Kentucky. I then called Sears and after going thru 10 numbers to push finally got a recording of a number to call for repair. Well seems he is in Texas also but he can come in about a week and a half to look at it. At this time he will provide an estimate to see if I want to repair it or perhaps just purchase another.

I can assure you I will certainly purchase another. IT WILL NOT BE ANYTHING made by Jenn-Aire! This was a very expensive unit and it has been the worst stove I have ever owned. I am 63 years old and have used many different brands. Never had a problem with any of the others but I can assure you I will call the repair service for information before I decide on what brand I will buy next.

Less than two years since we bought out Jenn air double convection oven from JC Perrault (a large high end appliance and furniture vendor in Montreal), we are now on our fifth major repair of this state of the art 30 double convection wall oven from Jenn Air. Each time a repair was needed, on average every four months, we have had to wait at least a week for a repair person and then extra weeks for them to get the part. Mean while, we have no oven to work with, just a big stainless steel double oven shelf that is unusable. Luckily, we had purchased the extended warranty and still we must wait weeks at a time to get service.

Try to contact Whirlpool or Maytag directly, good luck. Go to their web site and find an actual phone number of email address and the best you will get is a call center someplace. Now the game seems to be that the warranty company believes the thing can't be repaired but Maytag says it can... Are we to be lost in hot potatoe? Clearly this Jenn air appliance which cost some nearly $3,000 is not made to last and is full of bugs...I hope that Maytag actually steps up to its responsibility and changes the oven for one that actually works!!! Meanwhile, now that it's summer I have doing lots of bbq waiting for service.

We called Beacon Appliance Service Center & Repair an authorized Jenn-Air (Maytag, whirlpool) service center out of Redding CA. 530 223-0500 ... Their service person Chad came out and put the door back on ... as he was writing up the $95 bill the same right side fell out again .. He then took the door completely off for safety and said we would need new hinges which he ordered ...

A little later he came out an re-installed the door with the new hinges .... for an additional $95.00 or so.

The first time my wife used the oven to bake with again a couple of days later the entire door fell of again with the oven at 350 degrees. This time the entire door fell off on her foot (badly bruising it) and the glass shattered all over the floor. If our 1 1/2 or 4 1/2 year old grand daughters had been there it could have injured, killed or burned them severely. These doors are very heavy.

We went to Google to the U.S. Dept of Consumer Affairs and found out that there are similar complaints there and also complaints of loss of oven heat and very long pre-heat times due to the doors not closing tight (probably due to the defective hinges) ... We also found out that the once fairly reliable Jenn-Air brand has recently been sold to Maytag and since to Whirlpool ... not giants in the reliability department.

The dealer we bought the Jenn-Air from ... Carmona's Appliance ( 530 222-2288) in Redding CA is very good and the owner Terry Alvord is going to bat for us with Jenn-Air (Whirlpool).

I asked Terry is there still a brand that is made in the USA and he said that Dacor out of Texas was the only one he knew of .... We bought the Dacor top-of-the-line oven and have already had it installed, We also took the precaution of purchasing the 5 year extended warranty for all parts and 10yrs on the heating element. It does cost more but is definitely worth it! It also heats up in 1/2 the time. The Dacor door will never come off as it has 2 sets of hinges on each side .... Becky loves this new oven ... We also have had the Dacor cook top and should have stuck with that brand to begin with. The Jenn-Air looked real good = ALL SHOW AND NO GO!

LIke another person who has described a story - it was the 26 year refridgerator in the garage that saved our bacon - literally.

Of course, Thanksgiving was at our new house, and the bottom door of the double oven would not stay closed. The light was always staying on, as well as the temperature taking forever to heat up. We managed to get through the holiday. After several visits by the repair technician, he returned with a new hinge kit to fix the doors. He stated this was a well known problem and they came out with a new kit to fix it.

Well, it must be because of the holidays but the same thing happened again. Hinges let go and the doors would not stay tightly shut. Many times I go by and the light is on in the lower oven. I have been trying to get this repaired again since Thanksgiving of 2006, it is now February of 2007 and it still isn't fixed. I don't know if the repair company can't get the hinges or they know it will do the same thing again.. I am not very happy at all about this problem and believe the manufacturer should stand behing their product and FIX the damn thing once and for all.

Besides being a problem when cooking on the holidays, it uses up too much electriciy as well...its just a royal pain that needs to be fixed...

This oven clearly has a defect and Customer Service just could not recognize that. They said that it was 7 years old and things happen. But this happened after 2 years and then again at 4 years and now at 7 years. Something is just not right. I guess I did not do my homework when I was looking to purchase this oven but relied on the reputation of Jenn Air.........what a fool I was.

The stainless steel double convection oven doors have been a nightmare since day one. The doors would not shut all the way, so the light stays on and it takes forever to heat up. After having a repair man from Maytag fix that problem the doors have fallen off 4 times, leaving dents and scratches in my hardwood floors.

The repair man just comes out and puts it back on, never mentioning that there was a fix for my problem. Jenn-Air knows they have a problem with the hinges, because they released a kit to fix the problem. My service company knows nothing about the oven nor the kit to fix the problem, I wonder why?

Coming from an engineer, this is the worst door hinge design I have ever seen.

I was checking online for prices of the replacement part and I found the consumer affairs website with numerous other complaints about Jenn Air appliances. Needless to say, I thought I was purchasing a really great product back in 2002 and was paying a premium for such a fine appliance. I was wrong. I have a friend that has a maytag washing machine and he's 'upset' with the expensive purchase he has made. Needless to say, we both won't be purchasing a Maytag, Jenn air appliace again.

8

We have replaced our newer Jennaire appliances which failed with different brands out of our own pocket.

I have had nothing but trouble with both doors since it was installed. The hinges have been tightened, replaced, and still the lower oven won't stay closed. Tonight as I was cooking dinner, the upper door fell off in my hands!!

Fortunately I purchased the extended warranty service plan because this has still been a nightmare. I will never purchase another Jenn-Air appliance as long as I live!

For a door that has not been used very much and for a piece of metal to snap in two pieces is very scary. The supervisor said he had never heard of this happening before and yet still said they would not do anything about it. Is there a company who still cares about the quality and safety of it's products? I was not the original purchaser of this wall oven and I can tell you I will never buy one myself.

When I contacted customer service at Jenn-Air several months ago I was told, "Tough".

We started having problems almost immediately with the door hinge on the top oven.

Jenn-Aire did finally send a repairman to fix it but we are now having the same problem again with the top AND bottom oven. The door will not shut completely, so the oven light is always on and it takes forever for the oven to heat and cook.

When I contacted Jenn-Air, they said, in no uncertain terms, TOO BAD, SHOULD HAVE HAD AN EXTENDED WARRANTY. I do not feel like I should have to pay for this part because of the history of the defect (cook, oven gets hot over time, read-out goes bad) Jenn-Air has a horrible customer service policy. I am sorry that I did not do my homework better before buying, will never purchase another Maytag related item again and will do my best to make sure that no one I know does either.

Meanwhile, my new stainless appliance kitchen had a hole in the lower oven where the door should be. After about 5 weeks, and several phone calls, the parts came in. About a week after the hinges were replaced, it happened again. This time, it hit a friend in the leg while they were taking some hot food out of the oven. Parts were once again backordered. 2 mos later, a maytag repairman showed up and replaced the hinge and inner door liner. Alignment of upper door is very poor, maytag says the door needs to be taken apart to re-align. 1mo later, it falls off again.

The next tech came out, said there was nothing wrong with the door, said he fixed it, (I was not home) and implied I did not know how to close an oven door. When I returned home, the door would not close completely, and was clearly still defective. I had been more than patient up to that point and upon my contact with the last tech, I had it with Maytag.

During the whole time, I left several messages with the maytag area rep, either he did not call me back or took several days to call me back. I have never dealt with a company with such poor customer service. Maytag states that it is still repairable. How long does this ridiculous cycle continue? The store I purchased it from states that they cannot take it back unless maytag agrees to take it back. I will never buy a maytag or jennair product again.

My Jennaire dishwasher has been repaired 3 times in 4 1/2 years.

I will never reccommend Jennaire to anyone and won't ever purchase any more of their products.

We still maintain our service contract with Maycor but they are as frustrated by the problem as we are ! I am dealing with Mr. Ted Byram, the service manager and have nothing but
praise for the service that I have been given. When the new range was installed I was told that Jenn-air had reworked the oven and that would end the problem. Both this unit and the one before are combination convection and bake units.

We are a two person senior citizen household and I count on the oven a few times a year for the holidays. This Thanksgiving I said a special prayer that the Turkey be done before the beeping and flashing started ! It was not and I had to finish the bird in a neighbors oven. Can you tell me if others have the same problem ?