Independent Home Walk-in Showers Reviews

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About Independent Home Walk-in Showers

Independent Home is a walk-in bath and shower company that operates in 48 states. Independent Home has a large selection of walk-in tub models, but it also offers customizable walk-in showers that can be installed in as little as one day. These showers come standard with ADA-compliant features like grab bars, nonslip floors and extendable faucets. Luxury features, including premium finishes, are also available.

Pros
  • One-day installations
  • $1,500 coupon available
  • Free quotes upon request
  • Wide variety of styles and finishes
Cons
  • No upfront pricing
  • Limited information available
  • Not available in Hawaii or Alaska

Independent Home Walk-in Showers Reviews

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    Page 3 Reviews 40 - 240
    Verified purchase
    Staff

    Reviewed Aug. 19, 2019

    We were getting ready to look for a new shower and we liked Independent Home's product. A sales rep came in and showed us the product. We wanted to get rid of the tub and we didn't want a walk-in tub. We wanted a walk-in shower. The installers were very nice. They were professional and did very good work. We like the final product and we're really happy with it. It's not just one of those things that you stick in there. It's a nice marble and it goes all the way to the ceiling. It has crown molding and everything. It really looks nice. Also, there's a bar for when we get older. We can hang onto it if we need to. There's a seat that's right into the wall too.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Jim & Bev,

    Thanks for your kind review and for choosing Independent Home! Have a super day!

    Independent Home Customer Care Team

    Verified purchase
    Installation & Setup

    Reviewed July 8, 2019

    We enjoyed having Dean and Alex install our new shower. They did a diligent, careful job, quietly and carefully, and left us with a beautiful shower. We would gladly hire them again anytime and would highly recommend them to everyone!

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Rebecca,

    Thank you for your kind recommendation of Dean and Alex. We will pass this note on to them and we are happy you were left with your beautiful shower! Have a super day!

    Independent Home Customer Care Team

    Verified purchase
    CoveragePrice

    Reviewed June 25, 2019

    I had a company called Bath Fitter come out and they gave me an estimate. Their product was like paper thin that goes on the wall. They cover the bathtub and they didn’t do any kinda work. A guy from Independent Home came and he had some samples of their product. It was great. It was real thick, and it was zinc. The price was good too and purchasing was not difficult at all. I just made two payments.

    They did the bathroom remake from the tub to the shower. They stayed back in the back bathroom. I heard them sawing and drilling on stuff, and I told them, “The tile in that bathroom butts up right against the tub. So, when you gotta take that tub out, if you break that tile, that’s not on me.” They said, “No. Everything we do is covered in the price you pay. We’ll replace the tile.” Those guys took out everything all the way down to the concrete floor and hauled it off. They hauled off the bathtub. They took all the tile off the walls. Behind that tile and over the bathtub, there was mold, and they took all of that stuff out and replaced the insulation. They put a bleach liquid in there to make sure all the mold was dead. It took them one day, and they cleaned up afterwards. It was great. My two daughters came out and looked at it and said it’s beautiful.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Warren,

    Thanks for your detailed account of your the installation process. We are happy to hear that they were able to remove the mold issue and that your walk in spa was installed with care! Thanks for your business and have a great day!

    Independent Home Customer Care Team

    Verified purchase
    PriceStaff

    Reviewed June 20, 2019

    Independent Home came around and gave me a pretty good price. My wife who is 84 has gotten to where she's been having a difficult time putting her leg over the side of the bathtub. I went with them and their installer had to take a hacksaw and cut the steel bathtub out. He then installed a shower inside. They did a very good job and cleaned up the area. However, I had some people came in and thought the price was a little high. Also, my wife wasn't too happy with the door. Still, their reps were courteous and answered my questions. I would recommend them to almost anybody.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Joe,

    Thanks for your recommendation of Independent Home! We are happy to hear you have taken care of your wife and the challenges she was facing stepping over the side of a regular bathtub. Have a super day!

    Independent Home Customer Care Team

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 19, 2019

    The installer were very professional and courteous. They did a very good job on our new shower. They were on time and very courteous to me and my husband. They made sure the shower was going to be a good fit for us. Thank you Independent Home for everything.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Carol,

    Thanks for sharing your experience and for your kind words! Have a wonderful day!

    Independent Home Customer Care Team

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed June 19, 2019

    We were needing a new bathroom, and my husband had just fallen in the other bathroom. We couldn’t use that bathroom because the leak ran underneath the whole bathroom and it made our floor buckle up. We had that shower about six years and we couldn’t use it. We had discussed getting another shower so when this man from Independent Home called, we were ready to get a new shower. He was very good but we did have a problem with the installation. The install guy widened our door but when he did it, he cut a wire. When they put the door frame in, they sat it down on another wire and the door cramped it. We had to call an electrician in.

    We really like our shower but we haven’t used it yet because we wanted to get everything taken care of. Right now, we have two holes in our vanity sheetrock where the electrician had to check it out. That’s how we found the cut wire. The guy that did the bathroom told my husband that he had cut a wire, so he knew about it. We talked to someone from Independent Home about it and he was gonna see if he could get us any help on the bill we had to pay. He was supposed to call back last Thursday, and we haven’t heard from him.

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    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed June 18, 2019

    We got a walk-in shower from Independent Home and it was great. The salesperson was really nice. He was really helpful. Everything that went from the salesperson to the install was top-notch. They got here early and were real prepared. They got it done within 4 hours and they cleaned up after themselves.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Rebecca,

    Thanks for sharing your experience and for your kind review. We hope you enjoy your new walk in shower for years to come. Have a great day!

    Independent Customer Care Team

    Verified purchase
    Installation & SetupStaff

    Reviewed May 21, 2019

    Ari from Independent Homes was extremely helpful in explaining all about the shower to me and my husband. His worker Tony was extremely professional in every manner. Tony's work was excellent. He made sure that the Shower was installed properly even with all the problems in my house due to nothing being level. I would recommend I.D.H to my family and friends. Thank you again for a great job.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Catherine,

    Thanks for your recommendation! We are happy to hear that Ari and Tony took good care of you. We will be sure to pass this on to them. Have a super day!

    Independent Home Customer Care Team

    Verified purchase
    PriceStaff

    Reviewed May 10, 2019

    We got a robocall from Independent Home that I accidentally answered. We wanted to get rid of the bathtub and have a shower in there but there was a problem. You needed to build a wall because you couldn’t have a shower without a wall. So, it was something we needed to solve and Independent Home did it for us. They built the wall and they put in the walk-in shower. We’re getting up in age and figured one day we may need a walk-in shower with a seat. Neither one of us cared for the idea of a walk-in tub.

    The shower was ridiculously expensive. I know it is quality but I was hesitant because of the price. We came very close to saying, “Forget it.” The salesman was very friendly, and we felt comfortable with him. He had a big part in convincing us. His name was Joe and he came from Des Moines, Iowa. It took him two and a half days. There was a blizzard coming and he needed to get home. He left the pieces here and so, my husband somewhat finished the project. Building the wall and finishing it off would have taken quite a lot of time but it’s okay. It worked out and I like the shower.

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    Verified purchase
    Installation & SetupStaff

    Reviewed May 8, 2019

    A very professional job. They bent over backwards to make sure we were happy with the work. The shower is going to be a blessing to us. The sales team and install team did a very good job. We think that the shower will be a good fit for us.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Dickie,

    Thanks for your kind compliments and we are happy that you are happy! Thanks for choosing us and have a wonderful day!

    Independent Home Customer Care Team

    CoveragePunctuality & Speed

    Reviewed May 6, 2019

    My installers arrived and quickly went to work covering my floors and removing anything that might be damaged during the work process. Every evening when they left, they cleaned up anything that needed to be cleaned. They worked quickly and efficiently to remove the old tile walls and tub and get everything ready for the new walls and tub floor. I couldn't ask for competent workmanship and I am very happy with the new shower. I know I will enjoy many years of safe showering in my own home.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Shirly,

    Thanks for taking the time to share you story. We are happy to hear that our teams exceeded your hopes for the outcome of your shower and we are happy that you will be enjoying you'll be enjoying your shower for years to come! Have a super day!

    Independent Home Customer Care Team

    Verified purchase

    Reviewed May 6, 2019

    This lady came to my door one evening and told me about Independent Home. I didn’t have any other company talk to me so I just took this one right away. I got the shower and I like it. I had a shower before but this one seems nicer. The reps put new faucets on the shower but I got a new sink too and they just put the old faucets back on. But they said they’re gonna send somebody with the faucets and put them on for me. So, that was nice.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed April 23, 2019

    Sales person very nice and explained about materials used on shower. Workmen called to tell me when they would arrive, and did arrive at that time. They were very professional in doing job and seemed to take pride in their work. They clean up when they finished for day. They explained how new equipment worked, and answered my questions.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Judith,

    Thanks for your review and we are happy to hear your walk-in shower project was handled by our installers that took pride in their work. Have a wonderful day!

    Independent Home Customer Care Team

    Verified purchase
    Installation & Setup

    Reviewed March 12, 2019

    The installation was excellent more then we expected. The installers were very professional and very nice and clean. Had a very good experience with the installers. We would definitely recommend Independent Homes for the showers or tubs and the installers for their good work. John **.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi John,

    Thanks for your kind recommendation of our product and workmanship. We appreciate your compliments and will pass on your note to John. Have a great day!

    Independent Home Customer Care Team

    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed March 7, 2019

    We went with Independent Home for the ease of the installation, the quality of the materials, and customer satisfaction. Their sales team was wonderful. But we had hurricanes, floods and power outages after we bought the walk-in shower in October, so the installation was delayed for a couple of weeks. But when the tech finally got here, the installation was fast, nice and competent. The tech stayed for two and a half days, and then he was out and it was all cleaned up.

    We’re still in the works on the customer service though. I have a little crack at the bottom of one of the glass panels, so it leaks. The other panel, meanwhile, doesn’t close very easily. Also, the grab bar is not in the right place, and we need to either move it or make another one. We noticed the issues around Thanksgiving, and the tech was supposed to come back and fix them. Then we went out of town on the 10th of January. When we came back, I got in touch with Independent Home, and I’ve been trying to get a tech back here since the 25th of January.

    When we talked to the installer who was the person who’ll be doing the repair, I had called the main company and they had contacted him. He contacted us, and then he said, “Well, I have to get back with them to see if the next installation in the area ..." So now, I feel like I’m in a loop and that we’ve fallen through the cracks. The negative is a bit stronger than my positive because the positive was too long ago. My mom is the reason why we got the shower in the first place, and at this point, the way it is, it’s really not safe enough. When she doesn’t feel safe, I’m very cognizant when she takes showers. Nevertheless, I feel that Independent Home is legitimate and that they will come through. When we’re finished fixing those three issues, I’m gonna love the shower.

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    Verified purchase
    Installation & SetupSales & MarketingStaff

    Reviewed March 2, 2019

    Since I'm old, I wanted a walk-in shower. I saw a lot of advertisements but I didn’t like any of them. Then Independent Home came along and I bought their product. It is more attractive than other brands. I paid too much for it, but I just bought it anyway. The design lacks some thought, though. It was more designed for parents than it was for utilities, but it is okay. Independent Home could change the shower head and put a longer cord on it, and change the position of the safety bars. The installation people were excellent, nevertheless.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Mason,

    We are glad to hear that the installation teams were excellent! Have a wonderful day!

    Independent Home Customer Care Team

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 28, 2019

    We are so proud of our new walk in shower. Scott and Jeffrey our installers were wonderful. They did everything they said they would do and more. They were on time every day, had great personalities, were accommodating, professional and now our friends.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Jan,

    Thanks for your kind words and praise of Scott & Jeffrey. We will be sure to pass this on to them and we are glad you are proud of your walk in shower. Have a blessed day!

    Independent Home Customer Care Team

    Verified purchase
    Punctuality & Speed

    Reviewed Feb. 16, 2019

    Showed up to work on time, very friendly very professional. Went over shower operation so I could understand the way to work it. Kept work area very neat and clean. Took caution to protect my house and property. Like the look of the shower material and am very satisfied.

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    Verified purchase
    Installation & SetupStaff

    Reviewed Feb. 9, 2019

    The two men who installed our shower were very experienced, professional and pleasant. They answered our questions to our satisfaction. They informed us of what they were doing with every step. We are very happy with the look of the shower and would recommend to family and friends.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Sandy,

    Thank you for your recommendation of Independent Home and we are glad you are happy with your walk-in shower! Have a great day!

    Independent Home Customer Care Team

    Verified purchase
    Staff

    Reviewed Feb. 8, 2019

    My husband is disabled and he has a lot of trouble stepping over the edge of the tub to get in to get a shower. We decided to take the tub out and put in an Independent Home walk-in shower. My experience in dealing with their dealer was very pleasant. They were most accommodating and very helpful. They explained what they were gonna do and they cleaned up everything they brought in. They worked hard and they got it done in three days and we were very pleased.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Feb. 7, 2019

    Mike, the salesman, explained everything very well, and it was just like he said. Nate, project manager, was pleasant to deal with. The installer, Shasta **, arrived just when she told me she would. I was so impressed with her. She took great care of my home, and each day when she left, everything was put away and clean. She never brought any food or drink in my house. I only have one bathroom, and she went out of her way to make accommodations for me. I thoroughly enjoyed having her in my home. She could not have been more pleasant. She told me every day what she would be doing, and every afternoon what was left. I trusted her completely. I am so pleased with my new walk-in shower, commode, floor, and vanity top.

    I have ceramic tile in the bathroom, and she did a beautiful job cutting it and matching it up with the onyx products. She found where the third layer of flooring had been wet, so she made sure to remove it and install it correctly. I had been concerned about how strong the seat in the shower would be, along with the bars. She explained to me how it would be installed, and after seeing how it was braced and installed, I have no doubts that it will support me. Shasta has the best work ethic. She doesn’t waste any time, but if you have a question, she is eager to answer it. She estimated for me how long the job would take to complete, and that is how long it took. I could just go on and on about my experience with Shasta and everyone else. My experience has just been wonderful! I am so excited about my new bathroom! I can’t wait to use it! It hopefully will allow me to stay in my home.

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    Verified purchase
    Installation & SetupStaff

    Reviewed Feb. 6, 2019

    The Independent Home installation team was very good, although I was gonna call the head installer because I wanna get two more of the rubber guides on the slide doors. The doors rattle a bit if you bump it slightly when they are open. The rubber guides take the rattle out of it if I put one in the middle of that rail that comes down the wall. I'm surprised they don't do it automatically, but it would be a good idea. Nonetheless, the result has been very good. I don't have to get my wife down the basement to shower. She has Alzheimer's, so it is a difficult problem.

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    Verified purchase
    PriceStaff

    Reviewed Jan. 29, 2019

    The walk-in shower that we got from Independent Home is working nicely. It’s a shower that has a little seat in there and it’s one that I can get in and out of. My daughter was looking around at stuff and dealt with them, but we were unanimous in our decision at the time with all of us saying that going with them would be okay. The installers were friendly and answered my questions. They were very capable and did a good job. We had stuff on this end taken care of and out of the way as much as possible. On their end, they kept right on the job and ended up doing it all in one day. My granddaughters were here and used the shower and they thought it was really neat. Independent Home is a little more expensive than some of the other companies, but they did a good job of explaining everything and they were on top of what they were doing.

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    Verified purchase
    Installation & SetupStaff

    Reviewed Jan. 17, 2019

    The rep of Independent Home came out and gave us the estimate. I liked what we were shown so we went ahead and got the shower. The installation was great. The people that came were really good and finished up on the third day. I love the walk-in shower and I'm very satisfied with it. Everything worked out really good for us. They’ve turned out great. However, when they got through, they got stuck and messed up the yard a bit when they were getting out. But that wasn’t their fault. It was raining really hard and the ground was so soft. They ended up having to have a tow truck come to get them out. So, it messed up the yard. They offered to come back and we told them, “No.” My daughter went out the next day and tried to smooth some of it out a bit, so hopefully, it’ll get back normal. My son-in-law said when the weather got a little bit better he’d go out there and work on it.

    I really liked the people that came out and did the work. They were very, very nice and very considerate. They showed us how to use the walk-in shower and everything worked out great. They cleaned up everything too. They took away everything like they were supposed to. I’ve recommended Independent Home to a couple and their rep went out to see them. The other one really liked it but he couldn’t afford it right now. The other one was really interested in it but she found out that the house where she’s living was built at a dump thing and she’s concerned she might sell and move. Everybody that we showed it to really liked how it looked and were really pleased.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Helen,

    Thanks for your kind words! We are happy you are enjoying your shower and that the installation teams treated you well. Have a great day!

    Independent Home Customer Care Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Jan. 12, 2019

    I fell and broke my hip and so I couldn't get in my tub. My shower was over my tub so my son said that maybe we could get a walk in shower. Thereafter, someone called and mentioned Independent Home and said that they were having interviews in our area. So, I made an appointment. I didn't think I could afford it, but then I wangled around and got it to where I could make the payments. Their reps and installation team did a wonderful job. Getting Independent Home's walk-in shower was the best thing that ever happened to me. I really enjoy taking a shower and with it, I can just go in and have my bath over with in a matter of minutes. I have a grandson and his family that live in Jacksonville, and they were home for Christmas, and they really liked it.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Emily,

    Glad to hear you and your family are enjoying your new walk-in shower. Thanks for sharing your experience.

    Independent Home Customer Care Team

    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed Dec. 30, 2018

    I had a wonderful experience with Independent Home. My husband could not get in the bathtub, so we got a walk-in shower and went with Independent Home. They have a high-quality product. We had a father and son crew for the installation and they were wonderful. They worked with us, too. My husband had a doctor’s appointment, so the crew delayed until we got back from the doctor. They came in and worked later that night. And then, they came back the next day and finished up. My husband was very happy with the shower. I would recommend Independent Home to anybody.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Patricia,

    We are glad your experience was wonderful! Thanks for your recommendation!

    Independent Home Customer Care Team

    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Dec. 23, 2018

    I'm 89 years old and my health is not good so I was looking into getting a walk-in shower. I came to an agreement with Independent Home. I wanted it and they said that they weren't the cheapest, but they weren't the most expensive either. The installation team were excellent to me. They did a good job for our bathroom. However, I haven't been in the basement to see what they did there. And my daughter said they left kind of a mess in the basement of the pipes that they cut.

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    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed Dec. 14, 2018

    I heard about Independent Home from the internet and the advertisement settled it for me. I got a walk-in shower and the model that I chose was a quality product. Everybody was upfront with it when I bought it which convinced me and during installation, I had a great interaction with their team.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Kenneth,

    We are happy to hear you had a great interaction with our team. Thanks for your kind recommendation.

    Independent Home Customer Care Team

    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed Dec. 11, 2018

    I needed a walk in shower and I liked what I saw from Independent Home so I ordered a bigger one compared to my previous 32x32. My wife and I are getting old and we need something that we could handle. Their reps and construction people were great, and the installation team did a good and quick job. It only took them two days when they said they would need three to five days. They have put the shower in really nice.

    However, we got two minor things about the shower. The water stays at the pan and it doesn’t quite drain as good as I thought it would. I already called the man about it. He came out here and took some pictures of it. Another problem is that when I’m in the shower, we have to go into different direction what it was designed for. I need a little place to hold my fingers on it to open it from the inside. It’s reverse for what I needed it. I even thought about putting a rubber thing on it myself 'cause as long as I could get my fingers on that little rubber piece, I could slide it. I hope they could send somebody to figure out how to get that. But they said that if I did that, I would probably mess up the guarantee. Other than that, everything else is great. I’m happy with their service and I’d highly recommend them.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Billy,

    Thanks for sharing your kind recommendation and we are happy to hear that you would recommend our products and workmanship!

    Independent Home Customer Care Team

    Verified purchase
    PriceStaff

    Reviewed Dec. 8, 2018

    I have bad legs. I also couldn't get in and out of my tub for good. So, I thought, Independent Home would be a good deal. I decided to get a shower from them. I waited a while because I didn't know about the price of it 'cause I thought it was pretty high. I thought about it more. And then I called them and told them that I would like somebody to come and talk to me about it. I like the shower really well. The only thing I don't like is I have one backdoor on it. It jumps a track every once in a while. But I like the rest of it 'cause it has some nice seat in it in case my legs get tired and I can sit down on it too.

    The installer was really nice as well. It was supposed to be two guys, but the one guy did something that they let him go. So, the one guy came and took it in. He tore everything apart in there. Then he cleaned it right up before he went out and put it right in his truck and trailer. He moved my car over on the other side of this garage 'cause it's a two-car garage. And then, the guy came with the stuff and they put it in the garage so that it was easy for him to work. He didn't take a break. One night, I made him eat supper with me. The next day, he came back to finish up the job. He was here until 8 o'clock at night. I really liked the guys whom I worked with.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Vera, We are happy to hear your story and glad you had a nice meal with our team members after your shower was installed. Have a great day.

    Independent Home Customer Care Team

    Verified purchase
    PriceStaff

    Reviewed Dec. 6, 2018

    I like Independent Home's price and the way their products looked. We got a shower and I really like that I can just walk in and out. I got a shower curtain on, and sometimes it's hard to keep it dry outside the shower. But other than that, if after I ever get used to it and figured it out better, I'll probably be able to handle that, too. I really like the shower. It's easy to get in. It doesn't seem to put me out as much as getting into a regular bathtub.

    Independent Home's salesperson was really nice to me. Also, the installers were great. They were really easy-going guys, and I couldn't have gotten any better than those guys. They cleaned up everything really well after they got done. It was like they were never even here. They also hauled the old junk away. It was really a good deal.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Gerald,

    Thanks for your recommendation of Independent Home! We are glad you like your barrier free shower and that it makes bathing easier for you. We will also be sure to pass on your praise to our installation teams. Happy Holidays.

    Independent Home Customer Care Team

    Verified purchase
    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Dec. 1, 2018

    My husband is disabled. When Independent Home had called me, I had an interest, so they came out and talked to us. They were more affordable than the others plus they offered financing, which helped. I had no problems talking to the reps. They answered everything straightforward. Also, the installers were good, professional and well-prepared. They knew what they were doing and we were pleased. We love the walk-in shower that we got. It is very accessible for my husband to get in and out of. It’s roomier, it feels a whole lot better than what we had, and we like all the features on it. I would highly recommend Independent Home to others. Independent Home delivers what they promise and things are done in a timely manner.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Mary!

    We are happy to hear your are pleased with the work that was performed and that it makes bathing easier for you and your husband! Have a great day!

    Independent Home Customer Care Team

    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Nov. 24, 2018

    I've been looking around for walk-ins for a couple of months but I'm handicapped and I can't get around that easy so the sales rep came here and told me about Independent Home and then set me a price on it. I got a walk-in shower where the showerhead slides up and down on one end and with the extension. It has a fold-down seat to sit on and I can pull my wheelchair right up to it. He was good, but he overstated what he was gonna deliver. I was supposed to get hand bars when I talked to him but I didn't get it, so I had to buy them myself and the safety bars to hold on to when I'm in there. It was also a shame that Independent didn't have the shower that I wanted. But the installation team was great. They came and they seemed to have done a good job. Everything seemed to be sturdy. They cleaned up after themselves and hauled away the old. I'm happy with Independent because it's really what I needed.

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    Response from Independent Home Walk-in Showers

    Hi Douglas,

    Thanks you for your recommendation of Independent Home. Have a wonderful holiday season!

    Independent Home Customer Care Team

    Verified purchase
    Installation & SetupPunctuality & Speed

    Reviewed Nov. 5, 2018

    My husband and I, and our children have been talking about ways to handle getting older. We had been talking about showers and we were looking into the possibilities of changing that part of the bathroom. So when we were approached by an Independent Home rep, it made good sense to look more seriously. There was nothing that we could find that was negative so we went with them. We probably would not have done it, have we not talked to our kids before. We have been encouraged by them to think about changes because we're on this foot level house and we're getting older. We always shower so we need it.

    The installation team worked very fast. However, one of the ceramic tile on the floor got damaged in their removal of the other tub. And the cluster board, the back-end wall brick has a hole in the wall, which does not make us thrilled. That was disappointing. It's a major job to change that floor and there was no effort to replace it or even fix the hole in the wall. My son's coming for Thanksgiving. He may be able to fix it himself or we can figure out what we're gonna do. Other than that, the most we have is settling cracks. Overall, both my husband and I are enjoying the shower so far. We don't have to worry about being able to get over into the bathtub itself. We feel it's much safer. I'd tell others to do their research and look at what the companies offer.

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    Verified purchase
    Installation & SetupStaff

    Reviewed Sept. 30, 2018

    Overall I enjoyed the service John & his crew provided. The shower & vanity top are beautiful. We had a measurement snag with the vanity top but a new top was sent out and they quickly installed it. John is very courteous and friendly and even gave me the opportunity to inspect his work. Good job!

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Dorrell, We are happy to hear that the walk in shower turned out beautiful. That makes us so happy to hear this! Have a wonderful day.

    Independent Home Customer Care Team

    Verified purchase
    PriceStaff

    Reviewed Sept. 28, 2018

    This is Diane ** in Peachtree City, and Dean installed my shower for me this last week. I just wanted to tell you what a beautiful job he did... I'm just really, really proud of it! It is very lovely and it is just a really, really beautiful shower, and at a good price and great service! Thank you so much Dean, Lytle, and all of the terrific people at Independent Home!

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Diane, Thanks for the kind words. We think you are terrific too!

    Independent Home Customer Care Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Sept. 28, 2018

    I purchased a Walk-in Shower a few weeks ago and wanted to let you know I am very pleased with this shower. The quality is excellent and it will add value to our home. I am 76 and was starting to have a problem getting in my tub shower. The new walk in is so easy to get in. I was impressed with your company when the day before the installation, a gentlemen arrived with the vanity top I had ordered. He told me the vanity was not ready when the truck was delivered, so he drove all the way from Kansas to Texarkana, Texas to bring it to me so that when the installer came, it would be here and the installation would not be delayed. Mike **, the specialist who sold me the product, was very knowledgeable and easy to talk with!

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Patricia, Thank you for sharing your story. We will be sure to pass on your compliments to the installation team and to Mike. Have a great day.

    Independent Home Customer Care Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Aug. 30, 2018

    I had fallen on the shower a couple of times and my wife had also. We are getting up in age and so we needed something that we could just step in and take a shower as opposed to keep stepping up in the tub and taking a chance on falling. We ended up getting a walk-in shower from Independent Home and it was outstanding. We are enjoying it. We got it for the future and now I do not need the wheelchair ramp. Their team did great with the installation, too.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi George,

    We are glad to year that you and your wife are enjoying your new walk in shower! Have a great day!

    Independent Home Customer Care Team

    Verified purchase
    Installation & SetupStaff

    Reviewed Aug. 12, 2018

    I received a call from Independent Home and spoke with a gentleman who set up an appointment with us. He came by and we had a discussion. At my age, I had fallen a couple of times in the tub. I have bad knees and hip so I didn't want anything to sit down on. It might have been difficult getting in and out so I wanted a shower and it was exactly what I was looking for. He presented a walk-in type shower. He said that they could handle everything, and it worked out fine.

    I enjoy my walk-in shower. It is safe and I really like the idea of the walk-in. It has an onyx type of material that they applied and it has a bench inside. Independent Home's workmen came and installed everything. It took them a little longer than required but they stuck it out and did such quality work. We had a couple of little points that were kinda sticky, but the gentleman that was in charge of the crews listened to it and he made everything right. They made everything work and I'm very satisfied with it.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Steve, Thanks for sharing your experience about your walk-in shower installation. We are happy you are very satisfied with it! Have a great day.

    Independent Home Customer Care Team

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 3, 2018

    Jay was very courteous, explained everything, very good work ethic. Communication was excellent. Very pleased from start to finish. You should keep this guy! He is great! We love our new walk in shower. Will recommend to our friends.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Dan,

    Thanks for taking the time to share your experience with your products and our installation teams. We are happy you love the walk-in shower!

    Independent Customer Care Team

    Verified purchase
    Process

    Reviewed Aug. 2, 2018

    The installers were very professional. We were kept informed as to what was happening and what the next steps in the process would be. Now that it is completed the shower looks great. We need to wait a couple days to use but we are looking forward to enjoying it for many years.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Wallace,

    Thank you for your recommendation of Independent Home and we are happy that you will be enjoying your walk-in shower for years to come! Have a great day.

    Independent Home Customer Care Team

    Verified purchase
    Staff

    Reviewed July 25, 2018

    Jason and Josh were very respectful, clean and organized. They are very hard workers. We love our new shower. It looks terrific and we can't wait to use it. They cleaned up everything very well so we didn't have to.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Aubrey, We are happy to hear you love your new shower and that you were treated well by Jason and Josh!

    We will be sure to let them know. Have a great day!

    Independent Customer Care Team

    Verified purchase
    Installation & SetupPriceStaff

    Reviewed July 3, 2018

    My husband had a medical procedure that required a walk-in shower. Our old shower had an 8-inch step-up into the shower and that wasn't gonna work. When I went online and investigated, somehow my name came up on Independent Home's list and they called me. We made an appointment with the salesperson to come and talk with us and make a pitch, we got the information from them and it was something that could be done rather quickly. My husband was tired of having to try to get from a wheelchair onto a shower chair into a tub, and I was tired of trying to step up into the shower because I have a bad knee. They met our needs and did it in a timely fashion and at a reasonable cost.

    The installers from Independent Home were great. We had them install a shower and they were professional. They cleaned up after themselves, answered all of our questions and showed us how to use the devices. The shower's easy to get into and out of, it's safe and has lots of grab bars on it to facilitate my husband getting in. It has a shower chair that was installed at the same time. Everything works fine and we love it.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Mary!

    Thank you for sharing your experience! We work hard to provide the best customer service and quality bathing solutions.

    Independent Home Customer Care Team

    Verified purchase
    Customer ServiceInstallation & SetupContract & TermsPrice

    Reviewed July 2, 2018

    I've got a bad back and my wife has bad knees, and we could hardly use the bathroom that we had. We couldn't get in and out of our bathtub without kicking the hell out of the shower door rail. It was really a miserable situation. Independent Home called me on the telephone and said they'd sent somebody out to show me their products. Mike, the in-home sales representative showed us their products. They started out with a $16,000 amount and I'm not sure what it came down to. The guy told me there would never be any interest on the loan. Then I decided to go for it because I couldn't get any of my friends to help me do the work that I needed to do.

    I would like to emphasize that there is absolutely nothing wrong with their product. It’s a very nice shower enclosure and I'm very grateful to be able to use it. I'm absolutely satisfied with what I've got. My problem with Independent Home is they turned around and defrauded me by selling my loan to Synchrony Bank which has the highest interest rate I have ever seen. If I miss a payment, the rate will jump to 26.99% interest.

    I was totally convinced that there would be absolutely no interest and that the $12,000 will be all that I would pay after I paid my $1,000 down. They didn't say a single word to me about selling my note. They didn't point it out in the contract. I could have gotten this bathroom renewal for $6,000 right here in town, but I will have paid $18,000 for a 24-square foot bathroom. And all they did was take the tub out, replace the flooring, put in a new drain, and put in the shower enclosure. The only upside of it is the loan is uncollateralized. In other words, my house is not in danger of being taken if I renege on the note.

    I think my situation is exploitation of the elderly. My house isn't hardly worth $40,000. It's basically a frame house with metal siding and a bad roof. For that kind of money, I should have had a real tiled floor, installed a 36-inch door and have replace the sink that they broke its pedestal during installation. I should have gotten a new toilet too. They just said, "Well, that wasn't part of the order." If a friend would ask me about Independent Home, I'd tell them to call somebody else first. They may be getting a good product and a quick change but they should think if it is worth it for the rest of their lives.

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    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed June 29, 2018

    Our new shower and counter top is gorgeous. From the very beginning our experience with Independent Home, Inc has been simple, complete and flawless. From Danyell coming to our home to present their product, to ordering and scheduling our installation, down to the actual install, everything could not have gone smoother. Our installer, John, was an impeccably hard worker. His professionalism, diligence and communication throughout his work in our home was none other than awesome!! I wish we knew about Independent Home, Inc. a few years ago. Giving my disabled husband a shower will be easier and safer for both of us. Thank you so much!

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Gery & Patricia,

    Thank you for sharing your story and for your compliments! We will pass on your praise to Danyell and John. :) Have a great holiday!

    Independent Home Customer Care Team

    Verified purchase
    Installation & SetupStaff

    Reviewed June 26, 2018

    The installation crew did a great job. They worked efficiently and always treated me with respect. They did a great job cleaning up after themselves. They gave me a clear explanation of the features of the shower. I am more than pleased with their work and my new shower.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Janet - We are happy you are pleased with our product and service. Thank you for taking the time to share your experience.

    Independent Home Customer Care Team

    Verified purchase
    Staff

    Reviewed June 24, 2018

    We needed a walk in shower for my mother in law who lives in queens the whole experience was fabulous and very professional. The owner Ari was always in contact with us and the installer was great the final product exceeded our expectation.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Hi Sherri, Thanks for the note and kind words. Have a great day!

    Independent Home Customer Care Team

    Verified purchase
    Customer ServicePrice

    Reviewed June 24, 2018

    My husband and I needed a walk-in bath since we were older people and also, I’m crippled. The man from Independent Home called us and asked if he could come and talk to us. One time, somebody from another company came and talked to us but they wanted so much more so my husband told them no and that it cost more than the house. We got a walk-in shower from Independent and it’s nice. It's got a seat in it where we can sit down. I can stand, but I do have the seat if I need it and it's got a handheld thing we use for the feet. It also has a real shower overhead. The installers were polite and cleaned up really good. We enjoy the walk-in shower and I'd recommend Independent Home to anybody who wants it.

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    Verified purchase
    Installation & SetupStaff

    Reviewed May 26, 2018

    I needed a shower because I fell in the bath tub and I couldn’t get out. They had to come with 911 and get me out. So we had to get rid of the bathroom and then redo it. My wife saw Independent Home in the ad but it was Harry, the rep I dealt with, who made me decide on them. I was really pleased with him. He’s a very nice man and knows what he was talking about. He also didn’t play any games where other companies might have. I had no problem at all and during installation, you couldn’t have asked for a nicer man. He not only did the job properly but every night, before he went home, he cleaned the whole place.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Thank you for taking the time to share your positive experience with Independent Home. We are happy to hear it! Have a great day!

    Independent Home Customer Care Team

    Verified purchase
    Installation & SetupStaff

    Reviewed May 18, 2018

    I have been looking online for different types of bathrooms and someone called from Independent Home and set up an appointment. He came somewhere from Texas over to meet with us. We saw the product and it was very good material that they were going to use so we decided to go with them. The salesman was very nice. He knew about his product and suggested different things. We had to narrow everything down to what we wanted since there were many ways that it could have been done.

    I decided against a walk-in bathtub. We would have to wait for the door to be open and sit there and wait for the water to fill then wait two minutes for it to drain which was not gonna work for us so we did the shower that was only about 1-1/2-inch step-in. Also, we installed a tall toilet and then a bench with several grab bars.

    The people who came and did the installation did excellent work. Everything came in and they installed the shower in one day. They repositioned the showerhead to where the water could be turned on and off by someone sitting on the bench. And then, a hand-held showerhead that some part of it could be taken apart and then used just as a hand-held. It could also be put back up at the top and it could come out from the front up to the top of the shower. I would recommend Independent Home. I would tell others that it's a very good product and that they will stand behind their product.

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    Verified purchase
    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed May 15, 2018

    I called Independent Home and they were interested coming to my place as I live out in the country. The dealer came out, measured and talked to me about cost and any other problems I might have with our water system. He did a good job. I selected a walk-in tub for its size. It would fit my bathroom. The installation went well. It was fast and the installers cleaned up after themselves too. They were very polite as well. I’m very satisfied with my experience with Independent Home. I enjoy the tub and I feel safe when I get in the shower. Independent Home was the best for my circumstance.

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    Independent Home Walk-in Showers
    Response from Independent Home Walk-in Showers

    Thank you for taking the time to share your positive experience with Independent Home. We are happy to hear it! Have a great day!

    Independent Home Customer Care Team

    Verified purchase
    Staff

    Reviewed May 9, 2018

    My wife was laid out for about a month or two with bad back, and she was on the internet most of the time. She got Independent Home and the salesman who came by was nice. He was from Texas and he gave me a price to take the old one out and put the new one in and a new floor for $13,000. The installation team came over one afternoon, pulled the old tub out, and came back the next morning and installed the new set. They were here about a day and a half, and they were through. The quality of work done was good and I watched them as they went along. I got a walk-in shower with sliding glass doors with the seat on one end. We just got the hose one on the front so when you're sitting on a stool, you can turn the water on and off right there and you don't have to get up. I had a shower tub and you had to step over, and I'm a disabled veteran and I got a bad hip. It hurts me to raise my leg up real high. Now, it's easier to get in and out.

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    Verified purchase
    Staff

    Reviewed April 20, 2018

    I had an ugly bathroom and my commode didn't work. My shower went in the walls out in my bedroom and something had to be done. My bathroom has been failing and it was beyond repair. So, I decided to get a walk-in shower from Independent Home. The people who put the shower in were very, very hardworking and very nice people. I would recommend to anybody. They came to me but my shower parts were sent to my house along with somebody else's shower parts. And the next day, the installer came and started working on my bathroom. And the two boys who worked with him were very hardworking. They knew what they were doing. I hope Independent hangs on to him so the next person can enjoy him.

    I love my walk-in shower. I got the pink and it is beautiful. I am really glad I went with that pink. I'm so proud of my pretty bathroom, it’s beautiful today. I show it to everybody who's coming to my house. I say, "Don't touch, but you can look." I would tell a friend asking to go to Independent Home and I sure would. We have the worst water here that ever was and I was scared it was gonna make the shower ugly. But I'm gonna get in the shower one of these days.

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    Verified purchase
    Installation & Setup

    Reviewed April 18, 2018

    I bought a shower from Independent Home and we're very happy with it. When the guy came to the house and talked to us, it seemed like a good thing to go with Independent. That guy was very good. The man who installed it was wonderful as well. I would recommend Independent Home.

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    Verified purchase
    StaffEase of Use

    Reviewed April 6, 2018

    We got a walk-in shower from Independent Home and had them take out an existing tub. We didn't want any glass and other companies want glass in so we ended up with Independent Home. Everything went nice when I dealt with the rep and they seemed to be upfront, except for the financing. The only thing I disliked about the whole outfit was signing me up for another credit card. I already had a credit card for that bank. It was a Sam's card but it was empty and could've used it instead of signing me up for 27% in the other credit card. They didn't tell me what they were doing and I just thought they were going to give us a loan through the company. I didn't know until this last couple of weeks ago. I just paid it off the first time I got the bill and saw the 27% on there. It was demeaning.

    But the product seems to be good and the installer did a great job. He was professional and I could tell he did everything perfectly. I was afraid that there had been some leakage in the walls and might have a mildew problem but he showed me there was none. And we had to build another wall in there because the tub is way too big and deep and it was too much for my wife and me to step into anymore. I'm very satisfied with it overall.

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    Verified purchase
    Installation & SetupSales & MarketingStaff

    Reviewed Feb. 27, 2018

    Independent Home was the only walk-in and specialty tub manufacturer advertised. Their representative was very nice and informative. I got a walk-in shower, and the guys who came to install were polite. I brought a chair and went into the other room and they closed the bathroom and didn’t disturb me. I've enjoyed the shower. It’s a very good quality shower.

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    Verified purchase
    Installation & SetupStaff

    Reviewed Oct. 17, 2015

    I purchased a walk-in shower from Independent Home because my husband got ALS and he can't get a shower in the morning. The people from Independent Home were very sweet, nice and generous. They helped us out with financing, and I had no problems with them. But, I'm still waiting for them to install it. They said 4 weeks, but this is the 5th week so I'm hoping they'll call this week. We've been very anxious to get it put in and I hope they can do it in one day. I can't wait to see it so I don't have to bathe my husband anymore because he's having a hard time.

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    Independent Home Walk-in Showers Company Information

    Company Name:
    Independent Home Walk-in Showers
    Website:
    independenthome.com