Hot Spring Spas Reviews

I purchased a hot tub 4 years ago. This year at the beginning of Spring we noticed it was leaking. The same part keeps getting replaced and keeps leaking after months of waiting for someone to come to look at it in between. The last time someone came I was told they were going to replace all the parts in it and we waited for two months for the parts. He came today and replaced the same fitting he has been replacing. He was supposed to replace the hot tub cover that I paid for too but said he brought the wrong one. What do I have to to do to get this fixed. This is totally ridiculous!

Pitiful... Read the other 1-star reviews and mine is nearly identical. The salt system doesn't work worth a nickel. The customer service at Watkins Wellness, the manufacturer, is non-existent. Just plain awful. Never again am I going to buy anything made by Watkins! Pitiful!

The seating is very comfortable. The jets go the entire length of your back. One set of jets massages your back. The light can change colors. The controls are easy to use. I got the easy cover that is on a frame and lifts to one end.

Our first Hot Spring spa we bought 21 or so years ago was great. It was the big one that was the shape of a dog bowl. We moved after having that tub about 15-16 years. We did have to replace parts here and there (heater, etc), but things I would expect to have to replace over time. After we moved it was a no brainer to spend the extra money to get another Hot Spring (smaller one). Things were fine the first few years then lots of little things started failing. At year 6 it started leaking. We've been getting by by topping off every few days but now it's pointless. We were told it's expensive and difficult to repair leaks that are inside the insulation. 6.5 years for an expensive hot tub like this is extremely disappointing. Will look for a replacement but sadly won't be looking at Hot Springs. What happened to your quality. Major failure of "infrastructure" at 6.5 years?

Hot tub began leaking 1 month after their five year “no leaks” warranty expired. Hot Spring said, "Too bad, warranty had expired." You would think a product this expensive would not leak after just five years. Very poor customer service. Will not buy nor recommend Hot Spring hot tubs.

Hot Spring converted our hot tub to remove the ACE system of maintaining it by adding an in-line "ozinator", and bypassing the ACE system. No more salt water. Although we will miss the ACE feature, we're happy to have a reliable system of maintenance so we can enjoy the hot tub. To Hot Spring's credit, they covered the expense of modifying our hot tub. Our thanks to Family Time Spas - the local Hot Spring dealer - and The Spa Doctor, who, together, resolved the issues. They are to be commended for their excellent customer support!

I purchased a hot springs flair with the ace salt water system in November of 2018. After spending weeks trying to tweak the salt water system we finally got it working. It lasted about 8 months. It took two service calls but they finally replaced the cell under warranty. The service tech informed me that the cells only lasts about a year and at $850 each, it would have been nice to know that before buying the system. Fast forward to August 2020 and here we go again. The lights are blinking and when I test the water it resets for a day and starts blinking again. I have to say when this system works, it works really well but I think the cost of replacing the cell is outrageous and it should last more than a year.

Let me start by saying we did enjoy our Hot Springs Prodigy hot tub for the first 10 years of ownership starting in 2006. Sitting outside under the stars on a clear night while in the hot tub was just wonderful. We started to use the hot tub more often including in the early evenings after we got home from work or on weekends during the day.

We purchased a 2018 Hot Spring Limelight Flair hot tub in March or 2018. We had it installed with the Ace salt water system. Within the eight months we noticed our concrete looked wet along the bottom outside. A repair person came out and said it was the heater and had to be replaced. We paid to have it serviced twice a year, when we purchased it we were told the salt filter should last about two years but within the first nine month the monitoring light kept going off, we’d reset and within a day or two it would show trouble again even though testing showed filter was good.

I purchased my hot tub in the summer of 2012. Overall, we have enjoyed the tub very much. This year the display on the control panel failed. The control panel buttons work fine; the 2x3 inch screen just no longer displays the menu/prompts/temperature, etc. Upon investigating replacing the control panel ($400), I learned I also had to replace the control box (for an additional $700) due to a manufacturer design change that happened months after I purchase the tub. My current control box works perfectly fine, but is incompatible with the "new" control panel. Neither the retailer (Spring Dance Hot Tubs) nor the manufacturer (Watkins) is willing to give me any material price break on the replacement parts, despite being a long time loyal customer. Being asked to spend over $1200 to repair a 2x3 display screen is absurd.

I own a Hot Springs Vanguard, it was purchased new in October 2017. Good spa, when it works. In March 2019 it broke down. The equipment was 17 months old. The temperature was below freezing, and the distributor in my area could not get a service technician to our house for two weeks. There was no option but but to drain the hot tub in the freezing cold, and do my best to winterize it, with no assistance or advice from the distributor other than the warranty was void if anything froze.

Our first Hot Springs spa was purchased 30 years ago for therapeutic purposes and was truly wonderful. Daina was the dedicated HSS rep and responded in a heartbeat to any problem and there were few of those. That original spa is still going although it does now leak. We moved house and I went to a Pool and Spa Expo in Melbourne Australia to shop for a new HSS, bypassing local manufacturers on the basis of the great HSS previous experience.

Best hot tub I’ve ever owned! It’s easy to maintain and has a great warranty. I got mine in Denver and the dealer is very easy to work with. I sit in my hot tub every night and haven’t had any problems at all. You’ll love the soft water!!!

Bought new in 1987. Is still used 2-3 times weekly. Maybe ours is a freak, except for a part which is no longer made that we replaced this week, the unit continues to work flawlessly. I do want to know how to get a replacement heater in case ours goes out as it's no longer made.

We have a Hot Springs spa purchase from Creative Energy in San Rafael, CA. It has been a good spa over the years but the power components failed around two years ago. We contacted Creative Energy to come take a look and were told it would require a minimum service fee which we agreed to pay. After the inspection, the technician informed us that some electronic components needed to be replaced. It was fairly expensive repair so we elected to just replace one set of components and only have the ability to turn the jets on and off from one station. The bill was $580 which we paid.

I want to first say that I have been a Hot Springs owner for over 20 years, covering two tubs. We first purchased a Grandee in 2000 from Energy Savers (Meredith, NH). Simply said, the tub performed. In part because it was well-built, but also because we have always been meticulous about maintenance and monitoring. I regularly, perhaps obsessively, measure and treat the water. I also clean the filters 3-5X per year. At least yearly I completely empty the tub, clean all the components, then refill. Our Grandee was available in 17 of 18 Winters – the one year we didn’t have it was due to a heater that failed during a particularly brutal cold snap and we and our service provided decided it was better to empty the tub and address in the Spring.

My husband & I wanted a salt water tub for the health benefits, and after MUCH research, went with HotSprings due to the ACE saltwater system. In May, 2016, after visiting the closest dealer an hour away, we settled on the Jetsetter NXT and wrote the check in full. Delivery was promised in 2 days. A week later, to finally get confirmation of delivery, I had to threaten to cancel the check & file a complaint with the BBB. A month later, I was threatening criminal charges.

We bought our new Hot Spring spa in spring 2015 for $9,500 CAD. Everything was fine for 4 years. Then, in July 2019, it kept short circuiting. First we spent $200 CAD simply establishing that the external wiring was fine. Then we had to replace the pumps, because water had leaked in around the seals. That cost $900 CAD. Once that was done, we discovered that the exterior control panel had also been fried (because… it got wet!). It had to be specially ordered from Florida (we live in British Columbia). Once that arrived, we discovered that the internal electrical panel was also fried. That had to be ordered from Florida as well. The replacement panel that just arrived (January 2020) was defective: so now we have to wait for another one.

Hot Spring Spas at one time were the best, not anymore! I purchased my third hot spring hot tub in 2015 a NXT Grande with speakers and Ace saltwater system. I have had problems with the salt water cell having to need replacement every two years but that’s not the only problem, the touch lcd has been replaced twice before and now today it’s not working again! This is crazy!! Ever have a problem with the older hot spring tubs I have owned! I wish I would have never traded my old one in and purchase this new one for 12k+. Hot spring spa doesn’t make a good product anymore! Purchase a Bull Frog!

We previously owned an Aria spa in Minnesota and loved it! Very few minor issues. Unfortunately our experience with the Vanguard in North Carolina has been horrible. We have a “LEMON” or your quality has crashed. We have had NUMEROUS service calls since delivery in spring of 2018 & are still having problems with parts failing and leaks. Hot Spring needs to have a LEMON policy where they replace the whole spa if there are repeated/numerous issues. Most of the time our spa has been inoperable denying us usage of our purchase. Today we again have a problem & spa is inoperable. Soon it may be in the trash!

The last Hot Spring Spa we had lasted over ten years without any issues. The current spa we have, only six months old, has their new salt FreshWater Salt system in it. This is a terrible sanitizing system. The water has always been green and smells terrible. We had service out and were told they could change the system out to their older silver ion system, which in my opinion was the best. Please do your research on their FreshWater Salt System.

The previous Hot Spring tub we had lasted 20 years with very few issues. Current tub we have owned for 6 years and we have had several issues but the worst part is getting the dealer Pools Plus to come out and service. We have been waiting 2 1/2 months to get a service call. Constantly hearing excuses that either the wrong part came in or that the part is on back order. Service area is inexperienced. Not sure if they even have clue as to what we need since they haven’t even come out to look at. It is very concerning when a manufacturer can’t support what they sell with either parts or customer service. Service employees have quit or so we have been told. Maybe just another excuse. Looking to purchase another one. I will not buy another hot spring tub. We will be looking for one that not only has a good reputation but the service area to support. Having an issue with the heater and control panel which has already been replaced once in the last year.

I had a Hot Spring Hot Tub Limelight Gleam model hot tub delivered to my house in April of 2014 and had a deck built around the hot tub (that was completed July of 2014) so that it was flush to the deck. It looked flawless and high class. The Gleam hot tub is one of the biggest hot tubs that the Hot Springs dealer in Clarksburg, Maryland was selling at the time. The first year was fantastic. When operational, this is a fabulous hot tub. However, after a year or so the hot tub began having problems but was covered under warranty. The control panel has already been replaced 2 times, the Jet stopped working and was replaced and the dealer had to come out three times to fix leaks. The last jet repair for leaks was in 2018.

After spending months and months reading about hot tubs and going to dealers, we finally decided to buy the HotSpot Relay. So far (a month in) we are very happy with it. Its jets are very powerful when you want them to be, but quiet and soothing when turned down. The lights are just right-many choices, but not over the top tacky like some I saw. The price was right too and I didn't feel like I was paying for a lot of bells and whistles I didn't care for. Love the lounge as it gives me the foot/calf massage I need for my arthritis. It's also a nice simple shell which I prefer. I have found the water chemistry part much more challenging than I expected, but am hoping that it's just a learning curve with the Frog Ease system.

I purchased the Grandee hot tub and it was installed in May of 2015. We did a lot of looking before deciding on this model. We also got it with the ACE system. From the start the remote had problems. We had several service calls and nothing seemed to work. The hot tub would randomly quit working and would have to be recycled (powered down and restarted) to get it functional. Finally that stopped working as did the direct controls on the tub. What we did not realize was the myriad of problems we had encountered up to this point were all due to the bad board. We experienced green water, cloudy water, etc. all of which the solution to was to drain, clean and refill the tub (about two days and $200 each time) about every 3 to 4 weeks.

We purchased our Grandee model three years ago and spent $12,000.00 on it. Service technicians have had to come four or five times. Pumps have seized up and had to be replaced, as well as other parts. Once the blue light was flashing and technician told me there was calcium deposits causing this. Wasn't covered under my warranty. Not 5 minutes after he left the light was blinking. Did a Google search to learn that filters had to be cleaned. Never had a problem after so I am not very sure what technician said had any validity. Even though under warranty, I still have to pay every time for hourly charge and mileage rate even though it's due to bad parts. I wish I read reviews before I purchased it.

I have had my Hot Springs Grandee now for 10 months. The spa I absolutely love, in it almost every day. CoolZone has not worked right from day one, today was service call number 5, they said they couldn't fix it, needed an AC man. They left and said they would not charge me because they couldn't fix it. KEEP IN MIND LESS THAN 1 YEAR OLD, NEVER HAS WORKED RIGHT. Hot Spring help me out.

All the reds lights go on at least once a week since I got it 4 months ago, dealer says it may not be warranty and may have to charge for the service call but I have maintained the filters and tub daily, I thought hot tubs were to relieve stress!!

Bought our Hot Springs hot tub 5 years ago. It cost 2 to 3 times our other options but we wanted the 7 year warranty. Next time I would go with the cheaper spa. Jets started coming apart from day one. Service tech just told us to just drain the spa and glue them back on with silicone. We have had to replace a heater. Both pumps have gone out, back massage unit went bad (hoses deteriorated and broke). We have had valves stop working (knob spins free but valve does not turn internally). We have had 3 separate leak issues.

My wife and I saved for years to buy a hot tub. We got a flair floor model in 2014. It's turned out to be very nice when it works. I have lost count of how many pump heads, drain down fittings and control panels. 2 covers, new pillows. Now the dealership has had it since June to fix a leak. It's now Sept. 24th 2019. They have always given us the runaround about any kind of service. This has gone far enough. I feel like us country folk don't deserve the service as the high dollar people in Indy. After this much trouble the company should make it right somehow. We can't get the summer of 2019 back, how about finding us a hot tub we can be proud of.

Had nothing but problems almost from the beginning. Also just discovered that all of the steel supports are rusted out. We've had this hot tub for 7 years. Electrical and pump failures abound. Do yourself a favor and buy a Bullfrog Spa.

The dealer has had to come out at least once a week because air is coming out of the jets when the valves are off. It is just now a year old. I wish there was a lemon law on everything. I will never recommend this manufacturer to anyone. I wish I had never purchased this.

I bought this spa a long time ago and got rid of it years ago too. It was a fantastic spa for the first 4 years or so. I used it every day and loved it. One day -- about 4 years in -- my dog started barking at the control panel. Shortly thereafter, I smelled something burning and the breaker popped. I reset it and it worked and I shrugged. (I used to have one in the mountains and the breaker would pop all the time...) A week or so later I smelled something horrible around the tub but couldn't find anything.

First Grandee purchased June, 2010. Replaced under warranty after close to a dozen service calls. Bad ACE system, and 2 leaks within 5 years. Second Grandee installed June of 2015. Lo and behold another leak that requires to be taken to shop - costing me $1,500 - and the fancy wireless remote stopped displaying... I have serious doubts about Hot Spring's claims on longevity based on my experience. I spend more to get quality products but in this case feel duped as it may be better just to go the cheap route knowing you will have to replace your hot tub sooner than later as anticipated with a Hot Spring.... Very frustrating. And Hot Spring/Watkins does not call back. They need a lesson on quality control.

We purchased a Vista 6 person hot tub in 2012. The massaging jets in the lounger have never consistently worked properly. Have had the tubes replaced twice while under warranty. We had a leak while tub was still in warranty that was repaired by Atlantic Spa in Raleigh. Now the tub is leaking again and they have indicated the cost will be very expensive and they don't recommend repairs and told us to just keep putting stop leak in the tub. We have also had to have the pump replaced twice at our expense. We purchased a Hot Spring product because it is suppose to be the best on the market. I'm not sure I agree with this.

Updated on 09/30/2019: Unsatisified phony attempt to help. You notice that when Watkins Hot Springs responds they say they want to help but do nothing to help. They said they contacted my supplier Pioneer Pools in Burlington. Did nothing. Still had to pay $700.00 to replace a perfectly good Control Board so I could have new control panel replaced for the second time in 5 years. Pioneer Pools took 30% off and charged for install. Still made money off the poor quality of Hot Springs Hot Tubs. Buyer beware.

I have a Bolt Hot Spring Spa. After the purchase I was informed that the model was discontinued. Within the 3 years that I owned the spa I had several repairs that the manufacturer warranty covered. This past month I noticed the inside shell was developing holes the size of a human pimple. I informed the service department of the issue. They requested pictures and did a site visit. I was told in essence that it was a chemical issue and it was not covered by the warranty. My issue with this response is very upsetting since I only used the products that were offered by Watkins Hot tubs and Spas. Am I to believe that the they are blaming the consumer? I treat the spa with the same treatment as I do with my other high end purchases! I was going to eventually upgrade but not now. Hot Spring Spa will not get my future business!

Purchased Aria spa in May of this year. Delivery and installation was fine. Operation of the spa has been a problem: A series of non-adjustable jets continues to flow out at a very high pressure even after using the diverters/diffusers to try and limit the flow. The other side of the spa that has the same 4 jet system has a much better adjustment process. Have tried to contact Hot Spring Spas with no response and have worked through our dealer with no solution to date. The inability to adjust the system to our needs is frustrating, especially with the lack of customer caring that seems to be evident with Hot Spring Spa.

I bought a new Hot Spring Limelight Spa in 2016 that included dealer installation. My Cover has totally failed in just 36 months of use under a covered deck in Michigan. Water is accumulating within the clear plastic liner and started to fail at about 20 months but as I thought the warranty covered 36 months it was not that big a detail as I thought it would be covered via warranty. Dealer (Lifestyles, Flint MI) tells me the cover is not covered and I need to bu a new cover at my expense.

I am pleased to say, even though it took longer than expected, Hot Spring Spas, in conjunction with its local store retailer, has corrected the problem that we had with the lifter separating from the hot tub. The lifter was supposed to be attached by screws into wood supports inside the hot tub base. It was not; the wood supports were not aligned correctly. Once the problem was discovered, Hot Springs Spas corrected the problem at no expense to us, and gave us a discount on obtaining a new cover so that the problem should not happen again. Thank you Vanessa at Hot Springs Spas.

Have had my old Hot Spring Jetsetter Spa for 15 years. Things started to break down and the company in Las Vegas seemed to be gouging people for repairs. A main board they were going to charge me $1000.00 for I could get on the internet for half the price. Given its age we went to the Hot Spring dealer and got the newer Jetsetter spa. Got $1000.00 for my old tub and put $1000.00 down. Balancing remaining was still over $7500.00. My spa was done but Hot Spring let it sit at the factory for another week to save on shipping charges. Not very good customer support especially after paying that amount of money for the spa. After numerous complaints to the dealer and finally cancelling the order. The tub arrived in a few days. A miracle. I seriously doubt it.

WE have had our Hot Springs Limelight Pulse hot tub for a few years now and we have had nothing but problems. The freeze plugs, connectors and airlines have been a constant point of failure. Each time one breaks it's 400 gallons of water. During the one year "warranty" we requested service, each visit is $50.00 that was NOT explained in the sales pitch. The dealer appointed tech is an hour outside of town and is not available once he "goes home". Customer service through the Albuquerque store after the purchase is nonexistent and downright rude. I would look at other models if I were shopping today.

This was a spontaneous purchase at a home show. Not spontaneous in wanting a spa but the brand and model. This has been a real disappointment. $10000 for a tub and you would expect it would last. It's 5 years old. Secondarily our tub is on the roof deck of our 3 story townhouse. A crane is $750. 2 years ago the back button on the control panel stopped working so you have to wait for it to default return to home. We were told the panel alone could not be replaced as it's integral to the computer. $1000 to fix. Stupid design. Modular would be the smart thing.

Since we have had this hot tub we have had to replace the Ace reader at $900 and now 18 months later it is not working again. Having to invest this kind of money every 18 months is ridiculous. No wonder they only have a one year warranty, they know the part is inferior and won’t last longer than that. Our hot tub gets serviced quarterly by a professional company and it is only used about a dozen times a year at max. The grandkids come over and use it for 20 minutes. Pretty expensive per use!! Would not recommend.

Constant problem consisted of multiple issues the 1st year with the salt/chlorine generator. After one year didn't cover it replacement. $1000. Ridiculous. Now dealing with a remote that won't reset. Tried everything. Spent $15000. When I thought was the world's Best spa got rid of my other spa which was actually cheaper and far better. Stay away.... Don't be mislead.

Purchased the Pulse model from a local dealer about 18 months. Since that time we have experienced ongoing issues with the unit. Most recently the spa has gone into protection mode twice in the last 6 months with the Hi limit thermistor needing replacement. We are also experiencing a burning smell from the vent area after about 30 minutes of usage. This issue has been occurring from the beginning and the tech keeps telling us everything checks on our meter so it should be good. Use the unit on the same day, and sure enough there is the burning smell.

Issues basically since day 1. This tub had the ACE system which I would not recommend to anyone. This broke about 14 months in only to be told that it was $1100 to fix. Advised no one replaces due to the high cost and now I learn from my dealer this product has never been perfected for hot tub. If it has not then why sell and promote. A $1100 maintenance item every year and a half is a little much. 2nd item is the 'hush' pump. Went thru roughly 4 of these. No cost. This was warrantied and appreciated.

I purchased a Hot Springs Vanguard back in 2011 and thought the world of it...until now. Now it seems mice have moved in and chewed some lines causing some leaks. Well...thinking that should be simple enough, I contacted my local dealership, who told me that the cost of hacking through all of the foam insulation and hot glue would make the cost of repairs almost more than the cost of a new tub. It seems that there should be a better way to insulate the tubs. I paid more than 11k for this tub and now to be told that it is “up to me” whether I want to spend the 5 or 6 THOUSAND just to repair it is outrageous. I have always been a loyal Hot Spring customer, but this just seems like a racket. With the excessive foam and hot glue supporting long labor times and the cost of labor/repairs basically forcing customers to buy new vice repairing. Shame on you Hot Spring. Shame.

Updated on 5/30/2019: I wrote a review a while ago which can be found on this site stating that my Flair hot tub pumps had failed, the casings on the small internal lights were cracked and one of the exterior panels was cracked, only one year out of warranty. After that review, I was contacted by Vanessa from Watkins stating she wanted to help. I was encouraged. Vanessa and I communicated via email but ultimately she offered no help. In fact, she referred me back to the company where I originally bought the tub. So it appears that, since Vanessa responds to many reviews, her job is to give the appearance online that Watkins really cares about solving a customer’s problems, when actually it’s only a show. Don’t be fooled.

Dean was very helpful and very friendly as well as welcoming to the business. I was looking for a replacement part for my pool skimmer. He not only explained the part I needed, but he researched the part and sent the site to me via email so I could then order the correct part. I believe I have found a new, local go to for future pool supplies. Thank You so very much for your help. Hope to see you soon. Bill and Shirley

I bought the unit in 2012. I decided on this manufacturer because of the large amount of filters (it seemed overengineered); the relatively quiet operation of its spas and the belief that a local manufacturer (SoCal) would have a good service network in my area. Here are the problems I’ve experienced. Failed moto massage (replace flexible hoses and clamps), freeze plug leaks (removed side walls, carved away insulation, plugged and caulked leaks, and repaired insulation), failed circuit board (replaced), failed ozonator (replaced).

Whomever designed the Grandee control panel should be immediately fired. On second thought, that is not nearly a severe enough repercussion. What was he or she thinking when designing a removable control panel that isn't even waterproof (Hot Spring says it's "water resistant", but that's of no use when your drunken uncle Hermie throws it in the spa or the kids leave the jets on when they close the cover and the unit gets drenched). And Hot Spring has NO ANSWER. No remote docking station that could be hung on a wall. No way to lock down (and better waterproof) the panel. No way to control the spa other than through the panel. If we had noticed that the panel was removable before we purchased the spa, we never would have done so. I STRONGLY recommend not purchasing this unit (meant to hold 8 people) unless it will only be used by a small number of non-drinking, non-partying, obey-the-rules type of folks.

My Hot Spring Spa started leaking after two years. We had to replace the heater and light costing us close to $800. We purchased our house with a one-year-old Hot Springs spa in place and since we are not the original owner, we were told the warranty isn't transferable. I have the original receipt and this spa cost over $9000 but I guess they don't stand behind all of their products. I spoke with customer service and they were not helpful at all. I wouldn't recommend this product and won't buy one in the future.

After 6 months, ACE system failed. It never produced enough chlorine to color the test strips. Retailer did warranty the first and second time. Replacement cost, in my opinion is cost prohibitive. I have changed over to 3 tabs of Bromine a week, works perfectly that way. Recently, my control panel died (Jets, heating and lighting controller). One would think, replace the control panel. I did, but, Hot Springs claim is that their electronics manufacturer went out of business and the 'new' control panel WILL NOT WORK with the original motherboard.

I have two Hot Spring hot tubs. They were purchased in 2013. The one off our bedroom is one of the upgraded units with two pumps. It has hardly been used in five years and one of the pumps went out. The other unit is a larger one with one pump and has been a problem from the beginning. The heater had to be replaced within the first six months. The pump has gone out and it still fails to heat properly. You get in it even if set up high and within 20 minutes have to get out because it is too cold. I will never buy another Hot Spring. I have had other brands out here where it is cold and had minimal problems.

We purchased a Jetsetter about 18 years ago which was awesome and had a long and troublefree life till leaking at the end. We purchased another basically identical Jetsetter about 6 years ago, and we have had all major components replaced. It has truly been one thing after another. Now not all the jets work, and this one is leaking. The dealers just want to come work on it and spend many hours troubleshooting so my husband has done most of the part replacement. At this point, we don't know how much more money to sink into it. We keep it indoors, and from the beginning we have had trouble with the water chemistry after having none with our original spa. We have all the chemicals, test regularly, and have excessive mildew build-up all over the spa and cover. We will never buy another Hot Spring Spa.

I thought when I purchased a Hot Spring spa I was getting one of the best. I have to tell you I am very disappointed with this spa and more importantly with the lack of service in my area. The local guys want nothing to do with these spas because they are so hard to work on. I have had 3 freeze leaks even after having it professionally winterized. At least one of the leaks was unrepairable and the jet just had to be plugged. I have had 3 companies try and put the side skirt back on and all they did was damage it with no success. I ended up on my back and pounding the side clips together with my feet before it would finally stay. Ridiculous. I called the local dealer "Pools Plus" 4 times to have the tub winterized. No call backs. Contacted the corporate number and finally got an email back saying they would follow up with Pools Plus to make sure we got taken care of.

The control board goes bad after one or two seasons necessitating replacement ($300 +). On inspection, it was just the solenoid relays on my board that had become corroded, so I ordered new identical relays from the relay manufacturer planning to just solder in the new ones. I read the directions that came with the relays: "Not for use in outdoor or wet locations". So, the Hot Springs "engineers" cannot check the specs on their components and engineer/design to spec. You can bet that is not limited to relays on the control board...

Hot spring tub cover hinge seams are falling apart, but using heavy strength duct tape every 2 years fixed the problem. Another problem is the handle on one end of the cover, it’s ready to come off but by rotating the cover 180 deg the cover should last another 5 years.

Hot tub can not control temperature. Water has been as hot as 110 degrees. Servicing company is worthless. According to them Hot Springs will not authorize replacement of the components responsible for this problem. I live in Charlotte, North Carolina.

From my salesman, Justin, to the guys that delivered my Envoy tub, everything was incredible! I bought mine at Hot Spings Pool and Spa store in Asheville, NC. I was asking Justin a lot of questions in ordered to narrow down my selection and get the right tub for my family! I considered the Grandee but I really like a lounger! I counted out between $10k and $13,5000 from the little stash I keep hidden in my wallet! I told them to put all the bells and whistles on it and I love the Bluetooth popup speakers and the 12 inch sub located below! I can't say 1 single bad thing! God loves haters too!

I purchased a Hot Spring hot tub in 2012. The first issue was that the two of the jets were plugged, which it turned out was a problem that the tubes feeding the jet were crimped. In fairness, Watkins did fix the issue by sending out an entirely new hot tub. Within two years the lights started to go crazy and the colors could no longer be controlled. Now just months past the warranty, the control panel failed. I'm extremely frustrated that I spent thousands more than I would have with the competitor and Watkins will not stand behind this product. Do yourself a favor and save some money and go with anyone else and even if you have problems you can use some of the money saved to fix it.

When you're talking about hot tubs Hot Spring Spa's should be the first spa talked about. They last forever! A Hot Spring spa comes with a 5 year warranty right off the bat and most likely won't even be needed! These spas rarely require service and when they do it's usually something very simple and easy to diagnose. Much better than other spa brands!

We purchased our Hot Spring Spas (Vanguard) in June of 2010. It operated nicely for 5 years. After 2015, the Moto Massage quit working and the pump required replacement. In 2016, it began to leak and now (2017) it does not hold water. The repairs are estimated to be around $2000. We purchased Hot Spring because it was considered to be reliable; however, for the cost of purchase and repair, I would have been better off choosing a cheaper model such as Royal Spa. Very disappointed in this Hot Spring product.

We purchased an Aria in 2013. At first the quality seemed wonderful. Shortly afterward the problems started. The Ace system works well for a short time, lasting only about 24 months. It was replaced at a pro-rated cost of about $600 Cdn the first time. Today I found out a new cell was going to be $1100 and I had to install it.

Nothing but issues with Grandee since purchasing it in 2011 from Paradise Leisure and Spa. Have experienced pump not working, tub leaking several times, moto master massagers not rotating, etc etc. Tub had to be taken into their shop to figure out leaking issue. This took approx 3 months to fix. This tub was a lemon!!! I now have my tub serviced by another hot tub seller... I am done with Paradise as well as Watkins! I have written to Watkins and they could care less. DO NOT BUY A HOT SPRING PRODUCT.

We bought our Hot Springs Grandee spa in Feb. 2013 from Luxury Pool & Spa in Midlothian, VA with the ACE salt system and speaker system. We’ve had multiple issues with it over the past 4 years, including sending it back to the manufacturer in June 2017 and have yet to see it returned (it’s been 3 months so far). The issues included having the ACE controller and control box fail twice, moto massage jets no longer working, the ACE salt system failing, Bluetooth no longer working on the stereo system, bent speaker screens at installation and a crack in the shell (in which this last issue caused it to go back to the manufacturer: Watkins in California).

We purchased our Hot Springs Spa with the Ace saltwater system in the summer of 2014. We actually love the spa itself, the quality of workmanship is excellent, it has nice finishing, very good quality materials. Our issues is not with the hot tub. It is with the Ace saltwater system. For the first year everything worked great. Starting after just after our first anniversary of the purchase problems started to develop with the saltwater conversion system. It just stopped working. After numerous visits to the dealer whom we bought it from we have still been unable to get the saltwater conversion system to work. We did numerous tests, checks, re-balancing of chemicals, etc. - we even replaced the Ace cell twice (yes 2X) now since the purchase of the tub, at a cost of over $1200 each time, but alas no go.

I have used my spa practically every day during the winter months for 8 years. What I appreciate the most about this company is the availability of replacement parts for these older models (2009 Hot Spring Spa). Most spa manufacturers do not carry parts for older spas at all. My spa has been very reliable and trouble free until this year when I needed to replace the high voltage circuit panel. Let's face it, in the real world not every component in a spa will last forever. Unlike other spas, Hot Spring designed the high voltage panel so that when it fails it will not destroy the motherboard. I also have been able to easily replace some of the softer plastic parts that started to wear out. This is the only spa manufacturer that I would recommend to anyone wishing to own a spa for the long run.

I have been informed that not all dealers take trade ins... like mine... in San Angelo, Texas. I have a hard time getting service because I live 30 minutes out of town. I love and need my Hot springs hot tub. It is nearly 10 years old and have only had to replace filters and the heater once. I had a 5 year warranty so that cost nothing. Now I am fixing to shell out serious cash for a new heater and cover plus whatever else needs fixing... but it is worth it.

I have had a Hot Spring Aria with Ace and the Bluetooth Sound System. The jets are great and the different seats really allow for whatever type of massage you want. Of course we all fight for the Moto Jet! The music allows me to escape reality and relax at a whole different level. Then the Ace system keeps me sanitized at a level ready for me whenever I want to use it. I just added a pinch of chlorine when I get out.

I purchased a Hot Springs Vanguard spa from Perry Pools in Lynchburg VA in July 2016. It started leaking in September 2016. I called for repair and was ignored. Finally I was told in November 2016 that I would have to pay a 120.00 service call fee for the tech to come out and repair my tub. I live 43 miles from the store. I drive to my office which is less than a mile from this place daily and do not use that much gas in a month! If this was a tub that was older than 3 months I could understand a service call but this is ridiculous and a rip off. I wouldn't mind paying the standard mileage fee of .56 cents allowed by the IRS but this is robbery. Never again will I ever buy anything from these people.

Own the Grandee, and have it sunken halfway into the deck with the hard, fake bricks (spa stone earth). 3 LED lights under pillows failed after less than 50 hours of use over 3 years. 3 new LED lights cost $27 each. Hundred bucks delivered, tax for all 3. BUT, repairing them is the expensive part. Was told it was actually impossible. They are wired under the seats and not near the top for easy access. They are also linked in series, so you have to remove over 40-50% of insulation to access and rewire. No other options given by tech and company customer service. Apparently over a thousand dollars to fix. RIDICULOUS. Poor engineering. BUYER BEWARE!

Terrible products. First, let me say that I my hot springs Niagara is ten years old, and in excellent shape, but is has always been problem prone. The heater boards burn out. The control panel breaks. Recently, I spent over $1,500 in purchasing a new motherboard and a new heater board. When I started up my spa, I got error messages that Tech Support at Watkins said was a burned out topside control panel. So $400 plus, a new control panel. Still, no heat, no motor control. Got Tech Support on the line (they are located in India or Africa where there is a labor shortage because the hold/wait time is always 20 minutes or longer) and running some board diagnostics, the kind tech service person said it sounded like the main control board is bad.

I bought a Hot Spring Limelight Spa in Oct 2015 with the ACE System and Bluetooth. This Spa has given me an enormous amount of problems. I have a long service record with Hot Spring after just nine months and it seems to be getting worse. First off NEVER buy the ACE system. You're better off just using straight chemicals. The first thing that blew up was the ACE control unit. It took two months and three visits to diagnose. First it was a salt issue, then they replaced the ACE cell itself ($750 if out of one year warranty period) and that didn't work, then they replaced the control module which fixed it except if you expect this thing to keep your water nicely chlorinated guess again -- it only works if you only use the tub once or twice week -- any heavy usage and the unit goes berserk you end up adding chlorine anyway.

Purchased new Jetsetter NXT with ACE Salt Water System in July 2015 and have had numerous problems with the ACE Salt Water System. The dealer's technician has been called a number of times to deal with this dysfunctional salt water system. I am a retired scientist and am quite familiar with chemistry, so my maintenance of the Spa's water and Tri-X filters is NOT the problem. Sources have revealed Hot Springs Tubs know their ACE Salt Water System CANNOT handle use more than twice a week! Strange, they don't mention that in their glossy sales brochures, Hollywood style informational videos or in their instructions with their Spa. Who would buy a Spa system that can only be used twice a week? Answer = Nobody!

Extremely unhappy with this spa. From the day I purchased it I have had regular issues starting with a defective thermistor at time of delivery. Since then I have had restricted flow error messages that no one has been able to solve. Most recently I had a leak 1 month after the warranty expired and is going to now cost big dollars to repair. I would never purchase another Hot Springs again.

Had the Hot Spring Grande for seven years. Replaced cover 2x - that's okay because we live in Canada with harsh weather. The big letdown is the premier moto massage. We've replaced it 3x and its broken again. A hot tub is supposed to reduce stress not create it! $300 a shot so it adds up. Other than that - its okay. But...

I bought this one for my kid. Really good.

It did the job. Too expensive.

It work really good. Tubs are awesome to use, the water heats up really nice and does not take very long to get hot and stay there. All the feature to use are awesome on sore joints and pain. It is very strong and durability. It is made with this awesome shell and has the most advance feature that they offer. Love all of it. I just love how it is build. It has this amazing style that can fit up to 5 people comfortably with room to move around. It has a amazing color that stands out. For the price is awesome but is worth way more and tear and wear, then that holds up for year. It just amazing to have and awesome price.

The performance of their hot tub is great. I have no issues with it and I've had it for about 3 years. I would definitely recommend this product to any of my friends. The durability of this product is out of this world. I've had other products in the past and this one definitely tops it. The appearance is beautiful. I have it in my backyard on my patio and it looks wonderful! I'm constantly getting compliments from friends and family when they come over. The value of it is slightly expensive but once you own one it'll definitely be worth it! I thought I was overpaying but after receiving it and having it installed I was definitely happy with it.

The best experience. The best use of my money. A really great way to relax at the end of the day. Any day, any season. It's really the best all around use of money. Even with a small backyard I can enjoy it.

Super comfortable. Very relaxing. Awesome tub! The installation was also included. I used it at least 3 times a week to relax after a stressed out day at work.

Awesome experience. I usually feel great after bathing, and I feel like in heaven taking a bath, and I am willing to share my point of view with others, and I want that other people will also enjoy like me, and will also feel the pleasure like myself, and they will also share their feelings with others as well.

It's a lovely hot tub, that gives you all the expected comfort you deserve for a relaxing bath moment. It also helps massage my body through water therapy, the hot tub has been a blessing because I use it when I want to relax because I hardly have time to go to the beach. It has a lot of outlets that jets water at different pace and patterns giving you the experiences of a lifetime. It fit in perfectly with bathroom space and its design is very beautiful. Friends come over and ask me about my hot bath always. In terms of price it's a little bit expensive but worth the price because of the advantage I get from it.

We loved our hot tub so much. It was nice to go out and relax at night after a long day at work and getting the kids to bed. Watching the snow fall in the nighttime was the best.

We are committed to ensuring that every Hot Spring spa is built for the reality of daily use and delivers the benefits you want in the most efficient, convenient and reliable manner.

It looks very nice. The hot tub does everything they said it would. It is very easy to maintain. This hot tub looks very nice in my backyard. It also has room for few friends. We have had it for three years and still looks good as new and still works perfectly. We are very satisfied with our hot tub. I have recommended it a few of our friends.

The jets on this hot tub are equal to that of a deep tissue massage. The seating is comfortable and the waterfall and lights are incredibly relaxing. You can find less expensive hot tubs but I think you get what you pay for and this tub is worth it.

It's something unexpected. You don't know how relaxed you feel until you get in. It's perfect for relaxing your muscles after a long day of work. This is perfect to get knots out and get you reenergized. Hot tubs aren't just a luxury for the rich and famous.

I've always wanted a hot tub and but I was never in a position either because I was living in an apartment or financially. When I was finally able to I think it's the best thing I've ever done.

It's a regular hot tub and it's enough for me. I wish it has more features but for now it's ok. I maybe shop another hot tub in 6 or 7 months but I need to see more products.

Wow! What more could I possibly say? This is helped me so much with my back pain and helps me keep my mind and soul and body at ease. Thank you for providing such a great product. I will recommend this to all my friends and family and even strangers! Great product. Keep up the good work.