Caldera Spas Reviews

This is my second Caldera Niagara Spa. Love it!! The second Niagara has an issue with the siding covering which is completely coming off being held by velcro. I called the dealer when it first started failing and they never showed up to fix. Two years later coming back from vacation I noticed today it has completely fallen down on one side. I paid close to $14,000 for the jacuzzi and their engineering could have used some type of screws in lieu of velcro to hold siding on. Very disappointed as a loyal Caldera customer.

Purchased (w/ cash) a Caldera Salina hot tub. It has been installed for 8 days now and we have not been able to enjoy it once. First, the back right jets were operational but the air valve did not do anything so there was no air flowing thru jets. Serviceman came and discovered pinched off hose from the factory. Fixed that. The other issue, which is much worse, is the fact that the water temp overshoots set point by as much as 9 degrees. Tech discovered (it was actually me that pointed it out) that the white vent hose supplying cooling air to the pump was pinched off by a water hose. He unrestricted the hose and left. We tried getting in last night but could not because the temp went from 98 to 100 in 25 mins. I believe that this pump and motor (windings) are forever compromised/damaged because of the overheating which was caused by poor installation. My wife and I were hoping to remove stress with our hot tub purchase. Not this.

After reading through the reviews here, it’s pretty clear that most complaints are either about the dealership folks bought from or stuff that’s not really about the spa itself. Let’s be real—a 10-year-old spa is gonna have some hiccups, just like an old car. I’ve owned a few different brands over the years, and here’s my two cents: Caldera makes top-notch spas, but even the best ones can have issues now and then—nothing’s perfect. The real trick is buying from a solid dealership that’s got your back and handles the warranty without any hassle.

I purchased a Caldera Cantabria spa in 2013. I have worked through speaker issues, replacing an $800 spa cover due to sun damage and am now dealing with a leak that has been ongoing for 2+ years. The spa tech has attempted to repair the seal at the filter but this has not remedied the situation. He has come to the conclusion that the repair is more extensive than when he is willing to undertake. Can Caldera Spa help?

The spa is Brand New and sitting empty on my porch with a valve that blew out when the tech turned the tub on. Everyone is waiting on the manufacturer to respond. Buyer beware. I was told this was not the first time this has happened. I’ll update with final conclusion. A repaired hot tub is not a new hot tub. Watkins makes Caldera and Hot Springs. Again let’s see if this is repaired and if any consideration is given for a repaired hot tub that was supposed to be a new high end product. The retailer was Family Spa and Billiard, Ocala, Fl.

We purchased our 2021 Caldera Mirano series hot tub during COVID lockdown. At first we were happy with the long awaited purchase. A month or less after our two year warranty expired, the hot tub started to leak profusely from the bottom. After pulling the casing off and removing insulation, we found the large flexible water tubing connector was installed improperly at an angle and the pressure from the jets blew it loose. The coupling was obviously glued improperly.

Like most, when making a large purchase we did a lot of research deciding what made sense for us and would last. That research proved to be useless. Save yourself the hassle and cross Caldera Spas off your list immediately. Whatever you do, do not purchase a Caldera Spa from Watkins. They do not stand by their faulty products and have lack-luster customer service at best. Long story short, we purchased our spa almost four months ago and it is still not in working order like a brand new spa should be. When you spend more than $10K on a new product, you expect it to work correctly, and for the company to do everything in its power to make it right if it does not. That is not the case with Caldera Spas. Our diverter blew on day one of our orientation making it unusable.

After purchasing the spa 5 years ago the outer shell started getting cracks. The warranty covers this for 7 years. The company I purchased it from has no one to repair it. The warranty company wants to just put something over it like a band aid and I am afraid it will continue to get more cracks. The workmanship is very poor.

We purchased our house last year and it came with the hot tub that would still be under warranty except the warranty doesn't transfer owners. Last winter, condensation got in the control panel and froze which automatically turns off the heater to the water. By the time we discovered this, the entire hot tub had frozen which broke many of the interior pipes. Our local dealer came out and said the repair was going to start at 8,000!! We decided to hire our own people to fix it, ordered a brand new control panel and all replacement parts and had everything fixed for about 1,000.

We had our Caldera Seychelles spa installed in our new covered porch/exterior deck addition July, 2021. This is the fourth spa we've had in four houses. We also had a Caldera at our last house so choosing the brand for our new house was a no-brainer. We were at our last house for 12 years and the Caldera had very few issues - one service call and it was covered under warranty. However, one issue I'm concerned with is the salt system. This is the first time I've taken the salt route. The initial cartridge only lasted six weeks - not the four months as I was told.