Hot Spring Spas Reviews

After several years I had a problem (broke) with the clips that hold the spa's equipment door on. They are C-shaped clips that snap in to fittings on the door. They do not appear on the door fab dwg or parts list and must exist as an accessory part number on the spa's (Vanguard) bill of material. I started looking for the clips by contacting Backyard Plus, an online authorized Hot Springs parts supplier. I had worked many issues with my spa with them and always found them to be helpful. This time however they were unable to find the clip's p/n and referred me to a Hot Spring's customer support telephone # and extension. The HS support person was also unable to find the relevant p/n and gave me the email address of someone at Watkins and asked me to send them a picture of the part, which I did.

Purchased Jetsetter LX on 10/4/2024 Saltwater system. Dealer installed, added the IQ monitoring system. Waste of money, Been trying to Balance water since tub was installed. IQ system not registering properly. Never agrees with dealer water analysis or test strips. Dealer unable to correct. Have tried to contact Watkins Wellness (Hot Springs Support), email response is we are too busy, will respond in 5 days. Tried to call support, was 2nd in line, over an hour later still on hold, finally hung up. Another point, this was a replacement spa, Hot Springs requires major electrical rewiring. They require installing an electrical sub box as they use 2 Ground Fault Interrupters. Due to terrible support and inoperative system on new tub, I would stay away from Hot Springs. Way Overpriced.

I had only had my hot tub about 2 months and the jets went out and now the light for that shows the temperature has gone out. And I am not sure that my heater is working correctly. The distributor that I purchased the hot tub from took forever to fix my jets and I have not heard anything back from on my logo light. At this point I don't know if I should contact them about my heater or not. Very frustrated!

We purchased a "Vanguard" 5 person hot tub (made by HotSpring) in 2015. By 2019 we had already had a severe leak that was draining about 1/2" of water per day. It was covered under warranty, however it took the company we purchased our hot tub through nearly 6 months to identify and fix the leak. We got our hot tub back and it developed another leak about a year later. This time I decided I'd fix it myself. It took me about 2 weeks to identify and fix the leak. 6 months after that it developed a new leak in a different location.

The house we purchased in 2014 had a Hot Springs Envoy purchased about 2008. I love it, it is comfortable and convenient, and I have had minimal problems, but now at 16 years, it leaks and it is probably time to replace. I read these reviews, mostly negative, but ending with a note from Vanessa that she will work to resolve. Maybe she could better join the process earlier. Based on the helpful review process I will reluctantly try another brand.

I would never purchase a Hot Springs spa again. We purchased a brand new 2021 Jetsetter from our local dealer that cost over $15,000. This seemed expensive at the time but we thought we were getting a spa from a reputable company, with great features, energy efficiency, and warranty. At 6-months of very light use and keeping the spa very clean, the tub began entering "Protection Mode" every about 10 minutes after resetting. We went through the troubleshooting, as recommended by Hot Springs before calling the company to request a technician. We were shocked that the copay (or whatever they call it) was $200 to have the technician come out, regardless of the spa being under warranty.

I bought a Hot Springs Jetsetter LX which was delivered in December 2023. I have had issues with it non stop since I bought it. It was expensive and I thought I was getting a higher end spa. I have owned 2 Sundance spas in the past which worked great for years. The dealer says they do not go wrong. The dealer and the repair company keep telling me to refill it and put in a new cartridge. They cost over $100 each and each one is lasting less than a month. Even though it is within the one month warranty, they want to charge a $600 callout fee. They do not provide warranty details until it is delivered which is too late. I have had to do a chargeback through the card I paid for it on. I do not want it repaired now. I want them to just take it back and refund what I have paid. Then I can get another Sundance one.

One year ago we purchased a hot spring tub from local dealer only to that they were on the outs, because they could not service product. We unfortunately have had problems early on, and currently the remote no longer works. We finally had problem evaluated after waiting 3weeks. Now there is another 2 to 4 weeks for parts and repairs. I have had several dealings with Hot Springs customer service, with little help or satisfaction. The outside panels are warping and the technician could barely replace front panel. Very inferior product at a extreme price. Only wish I knew then what I know now.

My Hot Springs Flair model is over 6 years old. I have NEVER had a maintenance person over to do any repairs. It’s just a great hot tub. It’s saltwater, so we only have to empty about every 10 months. We keep up on the clean filters, changing that charcoal gray ion thing, and proper chemical stuff. We bought a new replacement cover at the 4 year mark because they need to be replaced due to weather, sun…I highly recommended Hot Springs.

Ok, Here we go.... Purchased a Grande a 2022 Model. We had a 1998 model previous at a home we sold also. Anyway, the New 2022 Grandee with a Cool Zone installed also. The hot tub's panels made out of composite were warping on all sides. Cool Zone improperly charged after moving to new home. The same people moved as original setup at previous home about 10 miles. Cool zone still will not work and one panel still not changed with now the hot springs insignia lighted still busted and mine a 22 model. The worst customer service ever. Will NEVER BUY ANOTHER EVER. Corporate will not make dealer get off their bu--!

The spa was picked up in Summer and returned about a month or so later repaired. MUCH better than potentially having to wait till Winter/Spring of ‘25.

I bought a HotSpring Vanguard at Hill Country Pools and Spas in Kerrville Texas. It is the WORST hot tub that I have ever owned. It leaks water about every 4 to 6 months. I’m getting tired of calling Hill Country Pools and Spas. Lucky I have several friends in Fredericksburg that own B&Bs. They are wanting to buy spas for their B&Bs. I told them NOT to buy HotSpring Spas. Hopefully they won’t. This is the most expensive cheapest meat, hot tub I’ve ever seen. A disappointed owner, James **.

Bought a Hot Springs Hot tub 7/23. In less than a year a side panel warped. Just wanted the replacement panel and maybe they could look and see what caused it. After speaking to many people on many occasions at the selling dealer and told "we will take care of that", it has not happened. Many weeks and many conversations with sales, service it looks like they just talk but take no action. How many times can you call? They have never called me. I wonder if I had a more serious issue what I would do? So my opinion is that Hot Spring nor their selling dealers provide a warranty that is worth anything. Keep that in mind because if you have a serious issue you need to prepare to solve it without Hot Spring's help.

We purchased our Limelight Collection Pulse Spa in 2015. The first issue we had with this spa was in 2018 when we had to replace the circuit board. In 2019, we had to replace the main pump. Fortunately, these two major issues were under warranty. Our spa started leaking. We are not sure exactly when the leak started, but it became very apparent in the last year when the water level was dropping 1 inch to 1.5 inches every other week. The dealer picked up our spa (for a cost of $1,000) to diagnose the problem. It was determined that the leak was coming from the lights. Apparently, the water is leaking through all of the lights. We were told that this is a manufacturer's defect and it is a recurring problem.

Updated on 01/24/2024: Several weeks ago I wrote a review on a leaking Hot Springs tub. Within a couple of days, the customer service department of Hot Springs replied asking for more information about the tub and the dealer. I responded saying that we were still working on a resolution and giving them the tub/dealer details. That was the last I heard from the customer service department. Absolutely no follow-up as promised. I won't be writing this review if it weren't for the fact that in reading other Hot Springs complaints, it seems that even though customer service did an initial reply, there was very little follow-up. Just scan the Hot Spring complaints (of which most are 1 star ratings) and try to find a "resolved" problem. I suggest you stay away from this company.

They referred me to the dealer - HotSpring Spa & Patio of Santa Barbara who sold me the Spa. It has taken over a year to get them out to repair. After replacing the Jet, new leaks appeared from bad installation. They say the dealer is responsible for warranty work but I feel they are not capable. They should have a manufacturer's rep do the repairs or give me a new Spa!

Once again it doesn't matter who sold this spa or when it was sold. What does matter is your factory knowingly put out a defective spa to the public and tried to cover it up with foam. The fact that the foam kept the leak from showing up is not the way this spa was designed. The spa should have been deemed broken and or fixed before release to the public at the factory ! Now this is my final word, If you don't want to make this right I will post that this company does not care enough about their product and here's pictures to prove it. If you make this tight there will be no reason to post anything.

I bought a new tub 4 years ago that started leaking this past winter. Repair person determined it needed to be brought into shop to fix. It was picked up August 4, 2023. It is now late October and I still do not have it back. I started asking at the end of September when I could expect it to be returned and was given 3 different excuses at different times for why it's taken so long to fix. First, I was told that they work on tubs in between service calls..So no full time person doing the work. Which is really odd. Second, I was told the Repair person had surgery and was just getting back to work, which means work hadn't even started on my tub until October. Third excuse was that there was supply chain issues and that they don't give a finish-by timeline because of supply chain issues. At this point I now suspect my tub sat in the shop for months before it was even looked at.

I have a 2019 Envoy. We enjoyed the spa overall but the quality and reliability is a big drawback. I had 3 remotes replaced, a weir gate replaced, several LED lights replaced, and now am having structural issues. My dealer said it was OK to install the spa cover side to side so they did. Unfortunately, they had to screw in the bracket for the cover lifter into the very thin and weak front equipment panel. All that holds the panel and weight from the cover is a small cheap plastic clip. The panel is way too thin and the screws strip the hole they are fastened to.

Please listen, this spa is ridiculous. Multiple problems. You have to dig around to find the accurate views online. I've had the repair people out several times a year since I bought it. It is now out of warranty and same ridiculous stuff. Happening that just shouldn't happen on the high and spot period. I had a cheaper spa. I've lasted longer and given me less problems. For your own sanity just walk away, please walk away.

We received our Hot Springs Spas less than 13 months ago. It is inside, used daily for 15 minutes by myself and occasionally by my lady. I regularly check and adjust the water as well as change it regularly, maintain the filter, etc. It first broke down at 5 months. After being down for 4 weeks, it was back up and running with a new pump. It broke down again roughly 5 months later. After a few more weeks it was up and running with a new contol panel and another part. That was about 5 weeks ago. Today, it again has broken down and is giving me the FLO warning. I just shut the power off and notified my dealer. Kylie from Hot Springs customer service was communicating with me via Messenger but stopped responding to any message I send a couple months ago. I am so disappointed. I wanted a spa for years and trusted Hot Springs would be a good brand to go with. Instead, it has been a truly painful and frustrating experience.

We’ve had the Hot Tub for about 6 years now and we’re getting ready to buy Wireless Remote #4—yes, the fourth + 1 new dock in 6 years. On all three that have failed to date, the screens seem to get water under the plastic screen cover. And shortly thereafter the touch feature stops working and eventually won’t turn on at all. Tried leaving in the sun, in bowl of rice to dry out; no luck.

I bought my second (and probably last) Hot Springs Grandee Hot Tub in 2017. Shortly afterwards, the retailer who I bought both my hot tubs from stopped being a reseller for Hot Springs, which should have been my first clue. Hot Springs have added all kinds of useless features, while allowing the quality to decline substantially.

Paid over $12,000 for Hot Spring spa that started leaking 1 month after warranty was up. Called local dealer we purchased the spa from. They came out and told us they would put us on their list to repair the leak and charged us $240.00 for service call with no repair. Checked back with dealer after not hearing from them for 3 months and then they told us the 5 year warranty was up and they don't repair the spas. Checked with all spa dealers in the area and they wouldn't repair the Hot Spring brand because they didn't sell it to us and they are not the local dealer. Called the manufacture to complain. They opened a case file but didn't lift a finger to help. Had to repair the leak myself.

Before you purchase the Hot Spring salt water system please be aware the cost to maintain the system is getting really expensive. I went into a HSS retail location last week and spent over $420.00 on three cartridges and one vanishing act to soften the water. I don't mind the system but I am truly rethinking my decision to have purchased the system in the first place.

I paid for a salt system that I no longer have. I couldn’t keep it running. It kept shutting down. Not good in Wisconsin so I had it disconnected. I paid for a sound system that I no longer have. I was told that it would be $1,100 to fix. Last fall it shut down and I had to have a part replaced; under warranty. That is when I was told that the sound system wasn’t working properly. It never did. I was just too dumb to realize it. Sound was coming out so as far as I knew it was working. Now it has shut down again. February in Wisconsin. After hours so I couldn’t contact anyone. Today I was told to go out and buy a cow tank heater to keep it from freezing. I think that I have one more year of warranty and soon after that I think that I’ll have a piece of junk that will be very expensive to dispose of.

12K+ Hot Tub sprung a leak within the first 2 years (even though this Spa has been professionally maintained at my own expense since date of delivery). When I tried leaving an honest review on their website, I received an email suggesting that my review needed to be updated since it violated their Guidelines (i.e. was not supposed to mention how much it cost). I clicked on link to edit it, which took me to a 404 Page not found Error Page. So I submitted a brand new review without specifically mentioning cost. This time I received an email suggesting that my Review was approved and a link provided to view it. When clicking on the link provided, again takes me to a 404 Page not found Error Page. So 1) product is expensive but will fail early in life. 2) Warranty coverage is limited and will not cover Dealer additional fees. 3) Reviews are virtually impossible, likely go into a BLACK HOLE. 4) Customer is left holding the bag.

This is our second Hot Springs Spa. We love the new one and the changes they have made. It is beautifully styled and comfortable to sit in. The new jet designs are wonderful and relaxing. The new jets incorporated in the lounge seat feel like you are having a professional massage therapist working on your back.

My heater failed in December and I have been trying to get parts to my dealer for over six months. The answer from Hot Springs is I don’t know when. My spa has been down for over six months. It is only two years old. This is very frustrating and they don’t even have an answer for me. Very disappointing.

Top control not made anymore?? I have to replace control board also due to no parts available cost over $2500! Can I get some help $$ from Hot Spring to repair my $15,000 spa. A minor part failure & I have to replace entire electrical control system! Why, is this a design or manufacturing defect?