Home Warranty of America Reviews

It was a bit stressful to kinda go through the claims process for the water heater. There was a lot of back and forth. The HWA people were telling me something different than my service provider. I also had a problem with my faucet and my shower. So, the process has not always been smooth.

I had a microwave issue that started in January. The first time HWA sent somebody out, it went well. But then the microwave went back out, and when it finally went down, it took about four months to get it resolved. They said they didn't have a technician in my area to work on it. They allowed me to go out and find a technician, which I thought was odd. They were supposed to be the warranty company and they tasked me to do that. I found someone that they had originally given me seven months before and was still contracted with them to do the work. We finally got that resolved. They gave me a payout so I went out and bought another one.

Home Warranty of America covers most of what I need and that was why I got it. Their contractors are industry-standard.

I was very comfortable signing up with HWA. The reps were great. I had submitted a claim on my rental property and the experience was really good. Having HWA is 100% worth it. My friends have them too.

I moved to my new purchased home about 4 months ago. As part of the home purchase, I received a year of this home warranty. I recently called for service because my water heater was not working. Plumber came out after 9 days (as they have been swamped with service calls). He finally shows up, takes a picture of the water heater and tells me this is an old water heater and it needs to be replaced because parts are not available any longer. He leaves, does not try to fix anything or inspect anything. He did try to reset the unit

Back in March of last year, my refrigerator broke and I didn't realize that it was covered by Home Warranty of America. I bought a new one and months later, I made a claim. It was a couple of months ago but I never finished it because they wanted me to pay someone to come out and diagnose the old refrigerator instead of sending one out since it was an older claim. I paid somebody but they didn't give enough information and I kept getting the runaround. HWA asked a couple times for more information from the person who came in and diagnosed the refrigerator, but I couldn't get anything. So, I stopped contacting.

I submitted claims to Home Warranty of America for several different things and they didn't respond to me. It was the time when COVID started. I couldn’t get through and I had to pay for stuff myself. I put them for reimbursement. Home Warranty of America was nasty at first then I put it on paper. They called me and said they would look into it but I still haven't heard from them regarding those claims.

I've submitted several claims through Home Warranty of America and the most recent one was the water heater. It was a four-month turnaround. I wanted the water heater flushed, which was a very common thing. The plumber that I hired to come out said that it was too old and he couldn't fix it. He couldn't flush it. It's got all this buildup. So, I called Home Warranty of America. I put in the order and they never sent anybody out. I called back to talk to them. It took forever for their plumber to be able to come out and look at my water heater. We got into a back and forth but finally, I got a new water heater. But it wasn't working and it had to be replaced. I didn't wanna go with anybody that HWA had recommended or they would put to do the job, so I got the payout instead and then had the job done myself. They covered a very small portion. It's been a rough experience with them but they can do better.

My deductible has gone up. Then I had two instances where I had two separate repairs on two different things, and I was out of pocket $600 plus the $100 deductible each time. HWA was very fishy on how the exact same amount I had to pay out of pocket. They don't cover keeping up with safety standards. It's a hit or miss, depending on who I get and the situation. I'm not happy with them and not sure if I trust them.

It's usually relatively easy to go online or call Home Warranty and put in a problem. Within a day or two, somebody would call to schedule an appointment. Most of their vendors lately have been really great. We had an electrician that I really liked and a plumber that I called out recently on my own for other problems that weren't covered by the home warranty. It was nice to have good vendors. A couple of years ago, I had a problem with an appliance repair person. He took my deductible but told me that I needed to contact the manufacturer. They couldn't do anything to help, which was really frustrating. I told Home Warranty about that and they sent me a refund. Hopefully, they knocked off that vendor.

HWA's price didn't seem outrageous so my husband and I discussed it and decided that we would go with it. It's been good so far.

I've had several issues that Home Warranty of America took care of in the home. They were very prompt taking care of the issues that I had. They were very efficient. With the air conditioner, it was a little iffy at first. But that was also through Corona, when everything got shut down. The supply chain got messed up, so that wasn't really their fault. But anything other than that was taken care of immediately. I had an electrical issue, it was taken care of within days. And that was on my schedule. I called in on a Friday, the rep called me back on Saturday, the repairmen were there Wednesday to fix it because that was my day off. Everybody that HWA has sent to the house has been amazing.

The lady that I work with is so above and beyond and because of her, filing a claim has been very easy. Even though I haven't used this warranty in almost three years, I still kept it. I know if I ever needed it, I won't have to jump through a million hoops to accomplish what I need accomplished because of the rep that I have. Overall, HWA is fast, friendly, and transparent.

When I bought my new property, the homeowner did not want to do an in-depth inspection on major appliances. Part of the negotiation is that they would purchase a one year home warranty policy for me on the major things like the HVAC, fridge and dishwasher. That was purchased by them in my name. I called the HVAC person before COVID hit and they dropped the ball a bit, as probably did everybody in America or the world. But then, they pick right back up to send someone out here. It wasn't even my air conditioner unit that caused the leak. It was actually the unit from the girl upstairs. But I went ahead and had my unit serviced while he was here. And then, I used it for a plumber. On my to-do list, I will call them about my doorbell time. It's not working.

I had a microwave claim last April and every time I would call, I would be put on hold for at least 30 minutes. The reps couldn't solve my problem and couldn't give me answers. It was frustrating. It took over 30 days to get the ball rolling. It was near the 1st of June before we got it resolved and got the microwave replaced.

I did one little claim and Home Warranty of America contacted me the next day or after the day. The person came and fixed what the problem was. They did it fast so I had a good experience. People should get this warranty, especially when buying a house.

A friend of mine told me about Home Warranty of America. I heard that they were quick on giving you service than the one I had. They were very nice.

My refrigerator was making a loud noise every once in a while and I had someone look at it. The tech said it was the compressor. The refrigerator still runs okay but it kept making a louder and louder bang every time. So, he cleaned it out and we cleaned up around there. That was the only time I used Home Warranty of America and it would be a lot to fix the refrigerator but the service person was alright.

I had a claim when my downstairs heater went out. I called HWA and they gave me one appointment. The guy didn't call me within 72 hours so they gave me another guy. He got in contact with me properly and scheduled an appointment. He came out and identified our problem as being a blower. That same day, he turned the claim in to HWA, who approved the claim. Within four days, he came back and replaced the blower.

I had a leak in the ceiling in one of my bedrooms. The young man came over and he found a place up there where there had been rodents. I had rodent people come out and there was no rodents up there presently. But it probably wasn’t rodents because it was a huge leak. So there wasn't enough assessment. I didn't even call him back because I didn't have confidence that they looked if there was an air conditioning problem. So I had to get somebody else to come out and pay for it myself. We're still working on it to solve the problem. But this was the only time in the 10 years that I've had any kind of issue with not having any confidence that it was addressed. Since then, I've had somebody come out and work on my plumbing. They fixed my toilet and they worked on my faucet. I’m fully satisfied.

My experience has not been that great. It takes months and months for the claim to go through and a service repair to come. When my AC stopped working, I gave Home Warranty of America a call six times or more, but it took three months for it to get repaired. My washing machine was the same thing as well. I didn't have a washer for four months. On the other hand, the contractor that came to my house for my AC was good, and the same goes for the washer. When I told them it took forever, they both said the same thing that the insurance company is the problem here. I agreed with them because I had the same issue

I just recently got Home Warranty of America and the only thing they ever had to do to my house was repair my garage door. They did what they had to do to repair it so everything was okay with it. It was handled right and it was no problem.

We're trying to get our refrigerator fixed and we've been calling since two days ago. We have been getting flipped back and forth from Home Warranty of America to GE Appliance and nobody has come out to fix our problem. They don't communicate with each other. We called on Monday and the claim was supposed to be all set up but it wasn't. It's ridiculously terrible and we’re probably going to cancel if they don't fix something. We've been paying for over four years for HWA and we've never used it. Then, when we try to use it, it's a joke.

We called the Home Warranty company and instructed them that we had no heat when the temperature was probably in the 30s. They contacted a company that, to us, was not local, and one that we obviously never heard of, to come out and look at our furnace. Then we had to wait while the approval was going through to get the furnace to be replaced. We had to contact our Realtor, who then contacted a person that she deals with at the Home Warranty company to get somebody out here to get a new furnace. In the meantime, we had no heat for a period of four to five days when it was very cold.

All the contractors from Home Warranty of America were smooth. Most of them were probably new business owners but they were looking to build clientele, so they went with the warranty companies to generate customers or work. But they all seemed fine and I didn't have any problems with any of them. I submitted several claims to HWA which include the garage door. The spring broke and the door was not able to be opened. HWA covered the cost of the spring and the labor.

Submitting a claim tends to be pretty simple. There was only a couple of times I've had a hard time with it. When I had a claim for the pool pump, there was a lot of back and forth on, “No, we don't cover it. Yes, we cover it.” The customer service rep wasn't familiar with that part of the program. But it was not a normal thing that it became a little bit of a challenge. Anyone I've ever talked to was very pleasant on the phone. But HWA should continuously educate the customer service reps and making sure they're up to date on changes and different plans that would help in situations like with my pool pump. Overall, I've had a good experience. I have recommended them to several friends. But home warranties are pricey. It seemed that over the years, HWA kept increasing the prices. The $75 service fee is fair but the annual costs are high.

The agent that I spoke to was informative and made the process extremely easy for us. The experience I’ve had with Home Warranty of America has been perfect so far.

Home Warranty of America has been prompt when we've had issues. Thankfully, whatever we've had hasn't been like an emergency but overall, they've been very prompt with the scheduling and as far as someone coming out to look at the issues, sometimes, it was within a day. I have heard horror stories of people who have selected other companies and had issues. That has not been our case with HWA. So, I would recommend them and say, "Give them a try."

HWA has been good. I had an issue whenever they replaced my dishwasher because it took over a month but I’m not really complaining ‘cause they did it. I had to deal with customer service and it was kind of a mess. HWA could maybe not deal with foreign companies so much.

When I signed up with Home Warranty of America, it was awesome. I got all good feedback. But the problems we've had was not being able to understand what the people there were saying because they didn't speak our language very well. So there's a language barrier. When our refrigerator went out, we went with the cash option instead of letting them send us a refrigerator because we wanted to pick our own out. But two weeks went by and still nothing. It took me almost two months to get a refrigerator.

When I've had to file a claim, everything's been fine. HWA has helped me with electrical and plumbing issues. I had an issue with my toilet one time and the people fixed it. It was a smooth process. It kept leaking the next day but they came out here and took care of the problem, and I haven't had any issues since. They were really quick on correcting it. There was only one time where HWA gave me a number where the company was closed. They could also have the things that are covered explained a little better. Sometimes, I look over the contract that I have then I call them to get a better explanation. They could make it a little more straight to the point.

Filing my claim through the chat box was quick and easy! It’s easier to understand each other and ensure the correct information is passed. My claim was assigned and I instantly knew who the service provider was, thank you for the fast service.

We had an issue when they were taking out payments on my credit card. I got numerous calls saying that the payment wasn't going through. It was something weird that I thought it was a fraud or something because it was coming from numerous numbers. But then, I checked my account and the payment was coming out.

I had some issues with getting my air conditioning serviced. They did not have anybody to service it for me under contract. The issue has since been resolved. HWA is a good company. They always seem to take care of me.

Home Warranty of America did a good job at replacing my dishwasher that went out in the first year I had them. So, I renewed my coverage. The claim submission experience could be a little better. They say that in the area I live in, company-wise, they're very short-handed on who they can use to provide the services to their customers. The only company that they use to service this area is Sears which is terrible when it comes to their appliance repairs. HWA almost lost me as a customer after the first year because of what I got put through by having to use Sears Appliance over the dishwasher. They made things a little bit better though and after three weeks of battling with the situation, they cashed me out and allowed me to purchase my own dishwasher.

The house came with a warranty on the appliances when we bought it and we continued to have the warranty because we had an issue with the oven. The fan was not working on the oven when we bought the house and they came by and fixed it. The problem I have with them is the home visit charges a little too high. But otherwise, their service is good. Home Warranty of America is worth the money you pay for the warranty for the year.

Last time, I had to place a claim and it took a long time for anything to happen. The dryer unit took six weeks to get fixed. This time, I had a claim for the washer (it was the same model) and the turnaround was rather quick. It was better than the last one. I said, “I don't really have six weeks to go without a washer.” They said okay and rather than spend six weeks looking for parts for it, they cut a check for a replacement in the equivalent price range, which worked for me. I'm happy I have the service and wouldn't change it.

I've always had a good experience with Home Warranty of America and I've always been satisfied.

During the quarantine, I had no AC so I attempted to file a claim but because they were closed, they weren’t sending out any work orders. Nobody contacted me until months later. In the meantime, it was like 80 degrees here where I live in Georgia. I ended having to pay someone to fix my AC. Then, HWA had me send the receipt and when I called back, they said they were trying to reach the contractor but they couldn't get them on the phone. That's not my issue. I've sent the receipt showing what I paid. I'm paying for the warranty and the AC is covered. Why can't they reimburse me?

We used Home Warranty of America all the time when we started buying our properties. We tried it for luck and it worked so well that we continued with all our properties. When we signed up, it was very easy and we knew where we were. We explained to the sales rep the properties that we had and they gave us a quote or an estimate of how much it would be. We've been very happy with the service. At least in Arkansas, the turnaround is less than 24 hours. So, it’s always good. During Covid, we had an emergency and we filled out the claim online. They got someone within three days. Home Warranty of America is reliable, which is the most important thing when you're looking for a home warranty. You need someone you know that you can place the call and there's no going around.

When I submit claims, sometimes there's a delay but HWA gives me the phone number for me to call whoever they assigned the claim to.

There was a leak from the bathroom back in January and Home Warranty of America had someone come out and take care of it. It took a while. The repair guy had to come back. Their service was not the best. The last claim I had with HWA was for the washing machine and it took three trips. They ended up what turned into about a month to get done. HWA has a limited network and there’s an issue on the timeliness of the vendor being able to come out. But HWA is responsive and handle things well.

Georgy was very quick and helpful! They helped with my account set up, updated all my current information, then proceeded to help with with my claim. 5 stars! Very smooth, quick, and helpful. I hope Georgy has a very merry christmas, and wonderful new year.

Other warranty companies offer a lower service fee. Also, sometimes, it's hard to be in contact with them and communication is not always there.

Home Warranty of America was recommended to me and I checked it. They seemed to have a good reputation and when I called, they gave me a fairly good price. I've only had to use it once and I'm getting a little antsy that I’m paying this but when I used it, it helped out a great deal. One of my pipes on my gas furnace was blocked and I wasn't getting any gas. So, I wouldn't get any heat. I called HWA and they were planning on sending somebody a week later. I called them back and said that it was cold out and I had no heat. They told me that I should have said that it was an emergency and I was a little put out about that. It didn’t occur to me that if it was 20 degrees outside and you have no heat, that you have to tell somebody that you need it right away. They didn't understand that I needed it right away. That was a little irritating but it wasn't bad.

HWA has been good. I've had it for years and they respond quickly. For the heater-air conditioner, it was challenging because getting approval for a part took three weeks. That was three weeks without air conditioning during the summer. But when the other heater-air conditioner broke, they had it fixed within three days.

I haven't had any problem with customer service as far as getting claims in. They do respond to you and they do contact the service people as they say they will. The service people get with you in a timely manner. However, right now, I've been waiting to hear whether or not our furnace is going to be replaced. That's been a little while now. I don't know if it's on HWA’s part or if it's on the part of the person that's supposed to be getting it done.

I'd recommend HWA. They've been fine. When I put a claim in for the condenser in the heating unit, the guy they sent got everything repaired.

When I bought my house, it had HWA then I renewed it. The only problem I had is when I tried to get my furnace fixed. I called them up and told them that my furnace was going out. The guy said that they didn't have technicians in this area, that I could find somebody and they would reimburse me. That was the only time that I called but that was what they said. When I got my own contractor and they said what was wrong with it, HWA didn't want to pay it. They only want to pay a fraction of it. The reason they said that was because it wasn't one of their contractors. So I'm sitting here after two and a half months and I have not got my furnace fixed.

The guy who came out for our refrigerator was very rude but he unblocked the ice that was on the drawer. So, he got the job done.

Our pipeline is located at the end of the house and Home Warranty of America didn't want to cover that because they said it was in our backyard. But I show that I have external plumbing because we have the Platinum plan. I kept telling them to send another technician so they can tell them that it's not in the backyard. I have a corner house so the backyard is nowhere near where my pipeline was coming from. It was a pipeline that's connected from the house to our storage shed. But that was the only issue I had with HWA and other than that, everything has been great with them. In my most recent claim, something wasn’t working on our garage door and it was making a loud noise. The contractor fixed it and it’s working great now.

The renewal with HWA was really difficult. I tried to do it online and it said it was not able to do it even though all the links were there. I called them and then they signed me up. Then, I noticed that a week or two later, my money wasn't taken out of my account. I called them up and I renewed again but I noticed that my money wasn't out again. I called them and they told me to just submit it to their office. Then, I had to wait for five days and they finally sent me the paperwork. I found out I had to go through all this because my microwave broke down and I tried to do a claim. They said they were having some issues with my account. It was a pain but everything is squared away, I hope. A contractor is coming to look at my microwave, finally.

I've had mostly alright experiences with HWA. When there's a part that says they're covered, they seem to do a pretty good job. But there were a lot of phone calls back-and-forth and follow up. When I first got it, water softeners were included in the coverage. Now I found out that they're not so that's a detriment in my perspective. They most recently have come look at my dryer. I was trying to submit the claim through the website and that didn't work very good. I ended up calling in. They scheduled the service and the service guy showed up when they said they were going to. They didn’t have the part that they needed but they lubricated the pulley that's going bad and are going to bring in the right pulley and install it.

I have Home Warranty of America on auto renewal, and I enjoy it. So, it’s been very helpful and handy. Submitting a claim is straightforward and the reps try their best to answer as quickly as they can. The contractors are good but I wish that some of their selections were better such that if one doesn't come up, they have to look for another one. HWA’s alternatives aren't the best but they do great work when they are here. I've recommended the company to many of my friends because they've always asked. Having a protection plan is very valuable, which is why a lot of my friends are envious because when I have a problem, I always say I have a warranty on it. It's not that costly per month anyway so it's worth it at the end of the day.

The last time we had a contractor out, they plunged my toilet. It hasn't been a month and it already needs to be done again. I'm not going to pay $100 for them to plunge my toilet again.

HWA is not the cheapest but they approve claims easily than others. Their contractors are above average. They are a decent home warranty company.

Claims through Home Warranty of America can be challenging at times. We're in lower Alabama, so it's kind of southwest corner and is about three miles from Dothan. They're going, "Where's Dothan?" While Dothan has a pretty good-sized city population, it's tough sometimes to get really good craftspeople out here. The air conditioners were the first thing they started working on and they'd come out here and charge it up, and then it wouldn't work. They'd come back and, "Well, looks like we leaked some Freon. We'll just put a little more in. You should be all right." I'd say, "What the hell is going on here? A refrigeration system's a balanced system. It does not leak coolant. So why are you having to come back? If you do it the first time right, you shouldn't have to come back." It finally got to the point where they replaced an air conditioning unit because they couldn't fix it. It was tedious. You had to keep going through that over and over.

I had made a phone call to HWA a couple of weeks ago. I had two voicemails on the recorded line and never heard anything back from that. But I also had a lapse in my coverage and the water heater’s working great now. I thought I had an issue with it but it turned out there wasn't. The last claim that HWA has fulfilled was an issue with our insta-hot water dispenser that I had initially filed back in February or March. It kept getting deleted and misrepresented to the service providers. That one was finally resolved in October. Over the last year generally, I have had an issue with responsiveness between the time of filing a claim and actually something occurring. Also, I'm really frustrated with the online platform. It's pretty much worthless. It doesn't even show claims that were canceled. It’s so basic that I prefer to call and talk to somebody and get a confirmation number. That way, it can't just get deleted off on me.

My most recent experience with HWA wasn't that great. I had a person that came out. I had paid him money for services that I hadn’t called in to Home Warranty of America. While he was here looking at my dishwasher, I asked him to look at my oven that wasn't working properly. Long story short, he left with $300. He got away with my money. So, that was my fault. Right now, I just haven't followed up in order to provide a new card number and move forward with it.

I had Home Warranty of America when I bought my last house. Then when I bought this one, I got them again. So far, so good. The claims submission usually goes smooth. I don't like the fact that not everything's covered, but that's the way it goes. They're usually fairly quick to do it. I've never had any issue calling in a request to have somebody show up. The technicians are always local folks. They're fine.

It's all been positive with HWA. We've had the coverage since I bought the house in the fall of 2016. I had a couple of things I couldn't figure out why it had billed for the year. I called the office and got someone. They answered my question and what they said would happen happened. We had an issue with one of their contractors. I couldn't get a straight answer from them and it was a major kind of a thing. I went to HWA and said, “You guys need to take this dude off your list. He doesn't show up. He doesn't do what he's supposed to do. I don't ever wanna use him again. Either you get me another contractor or I will get a contractor and take care of it from there.” They did what they were supposed to do and allowed us to use who we wanted to use.

I had a washing machine issue. The guy who came out was courteous and did a good job. Then recently, I had a claim with a power switch. Home Warranty of America had courteous people to answer their phones. It was just that the claim wasn't approved, so they never sent a contractor.

I went with HWA for what they offered to have included in the contract and their pricing. We've got a well and septic and their coverage encompassed more of what we needed. We've filed tons of claims with them and the most recent one was for our furnace. It wasn't so good. Our heat went out and for 13 days. They could not find someone to come to us and we were in a 30-degree weather. We had to end up getting it fixed on our own and being out of pocket then submitting the claim and being reimbursed. Since we had to buy heaters in a house with nearly 14 space heaters, our electricity bill went up $100.

We had a couple of claims with Home Warranty of America and we had a good experience with both. We had speedy responses. The garage door issue was settled on the same day and it was within a day or two for the air conditioning.

The claims reps at Home Warranty of America were very courteous and whatever I needed, they were right on it. They helped me through whatever the situation was and solved it for me. HWA is the one to go to. It’s the one that people need to have.

Georgy was incredibly helpful in finding my account number and helping me to access my online account. Waiting patiently while I reviewed the information and when I couldn't access my account online, set up the account for me. I had called the phone number and the agent was the exact opposite.

We had an issue with the dryer and it was a horrible experience. I'm buying a home warranty for if something breaks down, it helps. However, it took HWA over a month to get someone out here. The only reason I didn't get super mad was it ended up being my mom's error. She thought it was broken. I didn't bother to go check it ‘cause I thought she knew what she was doing. She said it was a user error so it ended up not being an issue. But still, it concerned me. What if my freaking air conditioning unit went out in the middle of summer and it was a 100-degree weather? What am I supposed to do for a month? I wasn't very sure I was gonna renew with HWA this year but I decided to go ahead and do it. I wanna give it another chance. If the second time, it happens again, then I would discontinue and not recommend it to anybody.

I had Home Warranty of America in a previous home and I chose to go back to it because of the price and because I had some type of dealings with them. But I will not be going back again because I've had horrible experiences this year. In the two times that I called them, I looked at the companies and they were 0 to 1-star. Both times, anything that I needed covered were not covered. It was covered the second time but the company literally came out three times and my issue was still not fixed. It is workable now but it's still not completely done. It was to the point where I didn't want to deal with the company anymore. I'm just gonna have to pay extra money to get a real company to come out and fix it. So, I'm very unhappy. I don’t want HWA anymore. After my year is up, they should not charge me.

Our dryer was not working and when I submitted a claim to Home Warranty of America, there was a part on backorder, which was understandable during COVID, so I was patient. The company that was assigned to it finally told HWA that they didn't know when parts were gonna come in. There was no ETA on it and HWA told us to wait. I was completely without a dryer for a good month and a half until they said that we couldn't wait any longer. So, they agreed to either give me a new dryer or a check for a refund for whatever it's worth.

I needed to find a new provider for my claim and was able to do so within minutes using the Chat function. Georgy was helpful and was able to reassign my claim and I received a text from the new provider before I ended the chat. Thank you!

I’ve had one claim for the dishwasher and another one for the toilet. The claims experience with Home Warranty of America has been very aggravating. There was a huge language barrier and it’s taking forever to have a technician come out to resolve the claim. The dishwasher claim is still open and I’ve been dealing with it since the week before Thanksgiving. They sent a contractor out but there’s a process waiting to get a new dishwasher. It would be nice to have better communication from HWA.

The experience with Home Warranty of America was awful. They weren't sure that they could fix it. They said it wasn't the air conditioner and that there had to be an electrician called in. They weren't sure whether the electrician was on my dollar or their dollar. Time went by, so I called an electrician and when he came out, he billed me for $150 and said there wasn't anything wrong with the electric, it was the air conditioner. So, I called HWA back. They said I wasn’t supposed to pay for an electrician and I told them that I hadn't heard from them in three weeks. But I wasn't beating down the calling line was because it was fall and the air conditioner wasn't as important.

It was a little bit of a hassle when I had to file a claim. It was a water heater that needed to be replaced. We ended up getting it done and the techs were awesome but I still ended up having to pay out of my pocket for it which sucked. I thought it was covered but they said updating it wasn’t. HWA is an alright company. Just make sure you buy a house that's up to date because they won't pay for it.

We had two different issues and it was the same company who came both times. We never had an issue with the work that they did. I would recommend Home Warranty of America, especially when you’re first buying a house. You don't know what is in the house so, it's nice to have them for peace of mind.

We have been with Home Warranty of America for 13 years and the experience has been very good. We have no problems at all in submitting a claim with an agent.

Submitting a claim online with HWA was fairly easy. The quality of the work that the contractors did was good too. However, it could use some more work as far as looking at their policy. We should also be able to see what we're covered online. But it's a good service, definitely worth looking into.

When we moved into the house, our HVAC died. I got reimbursed for the heater part. But the air condition part, there was a miscommunication, so it was never got reimbursed for. I got the separate invoice just like they have asked me to, but when I tried to send the invoice, it gets bounced off. I badly want to do it because I have the documentation a while ago and I submitted everything. But they wanted two specifics, one each for the furnaces and the second one for the coils for the air condition part, which I've got. But I like the services of HWA in general. I wanted to recommend it to my parents in Atlanta. I did it online and I went to their website. They have the coverage there. I also called and left a voicemail for the person who helped me renew my membership or the insurance policy, but I never got the return call.

Our experience with HWA hasn't been that awesome. The first problem we had was with the hot water heater. We finally ended up having to call a company we need here in town to get them to fix it after about five people had been out. The second problem we had was with a washing machine. They ended up having to replace the washing machine because they couldn't fix it. They did our dryer and it was wonderful. Then the other problem we had was with the refrigerator. It was new. We've called HWA and HWA sent a guy out, and he had no clue what to do with it. We called HWA and they sent somebody out and they didn't know what to do with it. It turned out it was the same repair people. We also had a pipe burst in our front yard. We didn't know whether it was covered or not. So we called somebody else.

To submit a claim with HWA is the easiest thing. All I do is call and they take the information. However, it would be nice if some of their reps had more information on what they're doing. Their call center representatives aren't very knowledgeable about the English language sometimes. I had to hang up on a couple of them because I couldn't understand them. But, I usually have somebody out here within three to five days. They've come out to service my trash compactor. They've come out to do my stove because the pilot light went out and they fixed it. They've also done my plumbing in my bathroom. Now, I'm waiting on a microwave since February. They were supposed to send somebody out sometime this week. But I haven't heard from anybody.

I called and reported a claim, everything seemed well. Repairmen came out in a few days. He stated the control board was broken. HWA sat on it and closed it. They apologized for their mistake, credited my account with $100 and resolved to fix the issue. We repeated this entire process with a new company (Sears). Sears came out, said the control board was broken. Sears stated there were no repair parts for my type of dishwasher. Since HWA has to pay for a new dishwasher, they are trying everything in their power to not pay. Now, because I won't pay even more for their plan, they claim they no longer need to do anything. I had their top diamond plan. I plan on taking this matter to court and hopefully prevent this from happening to other people. I'm a disabled veteran and been taken advantage of several time, hopefully this does not happen to anyone else.

My first claim was promptly attended to and paid. Second claim, HWA rep stopped responding. Not sure why. Repeated emails not responded to. Don't know exactly why. Still hoping I was get a response or explanation.

We've had to do several claims over the last few years with HWA and it's been all over the board. There have been people that have been really helpful, but then other times, they're not as helpful. We have two heaters in the house and we weren't considered a priority because we had a second heater in the house. The communication was not the best too. We ended up having no heat the whole month of December.

There's been an issue with my evaporator coil. I've got a third claim in on that condenser. I got an open-ended resolution on the current one. But it was due to the replacement coil is subject to industry delay. Home Warranty of America seems to be all right.

I have been waiting for over a month for HWA to respond to me about a claim I submitted for electrical work. I have called numerous of times only to be told that no contractor is available and they do not know when one will be available. This is a big problem and inconvenience for me considering I purchased the warranty and have already paid for a full year.

I spoke to a representative of HWA and it was good. I put in a claim for my ice maker on my refrigerator that stopped working. The experience was good. They got back to me. They had a technician out to my house within 24 hours. We had issues with the first one, but the second tech they sent out worked well.

Home Warranty of America has been good every time I have the need to use it for like little random maintenance things in the house. It's been a pretty easy process and all my issues have been taken care of. Submitting a claim has always been a pretty short phone call.

Home Warranty of America was included with the purchase of my home. The only time I've talked to somebody is when I needed to renew and they contacted me. The process was simple.

We had a couple claims to Home Warranty of America. It went in September, and they never responded. So, I'll most likely gonna cancel them because they didn't follow through with their commitment of returning funds that were supposed to be coming back. It's past 60 days, and they keep losing receipts and invoices. I have one of the best policies that I have, and they've definitely changed over a year or two. One guy tried to get a check and wanted it in his name. He didn't want the company's name. They told me I gotta go get my own parts, and then they'd call. They'd come back, and then they'll put it in. I asked somebody else. He said, "You're not supposed to get your own parts, like a faucet or something or a repair. And then they come out and do it again. They're supposed to do that for you. That's the whole idea of the warranty.” So, that's kind of disappointing.

Georgy Very helpful in chat with helping me to open a claim! Very polite and knowledgeable and helpful. Thank you! Have a great day! Was having issues with my dishwasher and Georgy set it up to have a claim made and I have already heard from the company to schedule the appointment.

This person I believe Greg, was a huge help today. I have not been able to get a hold of accounting and he gave me a manager's name and information. I also, had trouble logging in and he was very very helpful.

It was really easy to sign up with HWA through the agent. Then, we renewed our plan with them. We put in four claims over the year, only one did I have trouble with. It was a month-long process, trying to get Home Warranty of America to deal with the fact that nobody was calling me about the claim. There was something that happened and Home Warranty of America said it was their fault, not the contractor. They took responsibility for the fact that they messed up and I appreciated that. After they realized that they messed up, it was pretty quick to get that through.

Sometimes, claims with Home Warranty of America can be simple. Sometimes, it can be very difficult. The claims itself go through, but the problem I have is with the people who render the services. The first company that we got in town that came for my AC didn't really do a good job. It was a back and forth on the same thing and they charged me all the time, and they couldn't really get the job done. Finally, when we got the second company, they were able to do it. Then now that I had it to come to my garage, it took almost an entire year for them to come get it down. I put in a claim, they came and checked it, I pay the $75, they went and never came back. It stayed that way for about three months. I called and they told me my claim disappeared in the system. I should blame Home Warranty of America for that because my claim is not supposed to get out of the system.

We've had Home Warranty of America for 12 years. We have friends that are with other companies and a lot of times they have concerns or issues. Those are things that we haven't been exposed to. We are aware that it does take a little bit of patience sometimes when you're doing these different work requests, but our experiences have always proven to be favorable for us. For that reason, we chose to stay with the company that's worked for us. The process of signing up with them is really easy. It's automatic renewal for us. There was once where there was an issue with the system where it didn't automatically renew us. When I called, they identified that that was an issue, and then they just backdated the renewal so that there wasn't a gap at that time.

On September 13, my AC went out. It was not working anymore. It just got repaired yesterday. I've waited four months to get it repaired. HWA would not process the claim. They would not give me any feedback back. They would not call me back. They would not let me know what was going on in the process of what was the holdup until I started calling everything complaining.

Called in for our tenant's fridge on November 19th, and their tech advised to replace: french door 29 cubic ft fridge not fixable. No action or help from HWA until 15 days later and constant phone calls. Calls going to Guatemala with roosters crowing in the background and promises to take action but zero follow-through. This poor woman had all her food go bad and had to go without refrigerated food at home in a Covid-19 situation all this time, and they have the nerve to offer an inferior brand replacement, with an additional two weeks more to receive delivery. We would have to haul away the bad one ourselves too! Forced to opt for check settlement...$1495 but replacement is $3000. These people are unethical and take advantage by wearing you down. NEVER BUY THE POLICY.

Everything is fine with HWA. I've been dealing with them for quite a while now. It's very easy to submit a claim. I just make a phone call and they do the rest. They're a timely company. They got good technicians that can come out and do the job and friendly service too.

When you call Home Warranty of America and you never get anyone, just like everywhere else and I don't know if it's because of the COVID. You just get these options and you push all these buttons. If you call first thing in the morning, you're on hold about half an hour. But if it's anything after that, it's pretty long. It also takes a long time to get things done with their contractors. Our home is in Bend, Oregon, so it's not like a ton of contractors are available and it usually takes a bit of a wait. But again, I'm not sure that because of COVID, they may have limited people working.

I renewed with Home Warranty of America and my experience was good. Their sales reps have been all right and everything goes well when I call. But the people that they use don't seem to have a sense of urgency to get there. For instance, my hot water heater went out and was leaking all over my basement floor. So, my carpet was soaked. The guy came out a day or two after I called, which was great. But he told me I needed a new hot water heater, that he could order it, and he'd have it by Friday, which was a few days away.

Everything is good with HWA. It’s a great company. When I opened my account and when I got my claim, it was very easy. The technician was very helpful and very professional, too.

So far, Home Warranty of America has been terrible. I've got COVID. We're sick and our furnace died. I can't get them to give us a new furnace. They sent a contractor yesterday. He said, "Yes. You need a new furnace." Today, I just got off the phone with them, and the warranty people don't know anything about it. He hasn't told them and I can't get him on the phone. I'm very dissatisfied.

Home Warranty of America had more information on their stuff than the other places. The questions I had were already on their files. They only had two different plans but most of it covered a lot of the stuff that I had a fear of breaking down or something. I was also interested in them because of the price. So far, I've done two claims. The first one was really good. They came out the next day and it was an easy process.

I had some issues with Home Warranty of America during my first year with them. I had a couple of claims that just didn't go well and their process was kind of convoluted. It was a little frustrating as well, but they were remorseful about the issues and gave me a great deal to re-sign. The renewal process was pretty simple, except for the fact that it wasn't clarified about everything that came with it. And I had to end up adding a couple more items in my home because the rep that I spoke with didn’t let me know that they won’t cover that. Aside from that, there doesn't seem to be a good line of communication between them and the companies that they refer to do the work. Each time that I've made claims, I've had to call the companies that they refer for the repairs to get on the schedule for myself and I wasn't called automatically from their company. But that’s all I don’t like. When I talked their reps, they were pleasant and professional.

Gregory was very helpful and courteous. It was really easy to file a claim. It did not have to wait a long time. He found our account very quickly and answered all of my questions. I am hopeful that our issues will be resolved. Thank you!

When I purchased my home, the person I bought the home from added Home Warranty of America into the deal. I've submitted a couple of claims and it's very easy. Customer service has been excellent and my interaction with the technicians were good as well. When I replaced my AC unit, it needed modifying. I had to pay a large amount of the bill because they didn't cover the modification of it, and I didn't know that. They let me know and they explained why there had to be modifications. If the house is an older home and you have a home warranty, their modification parts should be covered. At that time, I had to pay $1,000. I thought I had a warranty. Besides that, everything has been great.

I pay the monthly fee. When I go to put in a claim, 90% of the time, Home Warranty puts it back on me to find someone to deal with the problem versus giving me someone. My last two claims are a perfect example. I had some electrical problems I was trying to get taken care of. They're still not yet done because a person came to do the assessment and I have to pay him $70 or $75 out-of-pocket. Those vendors said they would come back to me after they talked to the Home Warranty company and then no one did.

Home Warranty of America has been really understandable whenever we call. But we don't usually use them often, only when something major breaks, and they've been really helpful. I recently had a furnace that went out and we got that taken care of. So, I was happy. But they should provide more details on what parts they cover and what parts they don't cover. They should give a good explanation because if a part is connected to something, they don't cover that.

Currently have 2 claims that are over 2 months old and no resolution. For over 2 months each claim has supposedly been "escalated" to their team of professionals who find contractors in your service area with the promise of a call back within "24-72" hours. For these 2 months I have received no such call and have to call myself and receive the same song and dance of "escalation". When I ask to speak to this "escalation" team or someone that can assist me with more information I am greeted with the company line of "we are not allowed to transfer any calls, company policy".

We purchased a HWA (Home Warranty of America) for a new home. We moved in August. The washer died a month later. We started a claim with HWA immediately. It is now 4 months later. At the beginning, HWA sent a repair man out to my home quickly. They found the problem. Unfortunately, they couldn't fix it and it needed to be replaced. Again it is 4 months later, nothing has been resolved. They haven't replaced it. We have to call EVERY 3 days only to be told, "oh, well the last step wasn't followed through". "Let take care of that and we'll call you tomorrow". No one had EVER called me back!!!! Meanwhile, my family of 6 does not have a working washer. I DO NOT recommend this company!!! I repeat, RUN AWAY, run far far far away from the company. They are useless and unhelpful.

I was having some issues with a sewer smell in my basement. I called Home Warranty of America and they sent someone out. He told me what I needed to buy, charged me $100, and he did nothing. I never went to purchase because I didn't know what I was doing, that was why I called the warranty. I still haven't figured it out. Overall, I didn't like them.

We were shocked by electricity and some things went out in the home. The repair guys were able to come out and see what exactly was wrong with the items that had to be fixed. The claims process with Home Warranty of America was quick and easy. They were reliable and I haven't had any issues with them.

When we bought our house in 2017, we asked for a warranty. The seller included the warranty through Home Warranty of America and because of the ease at that time, we went with them. We just extended the warranty when that one year was up. Signing up was easy as it was a continuation. We had had a few little things here and there that Home Warranty came through on but they weren't excellent service. We had to go back and forth and go through different vendors. We've never really heard good things about any warranty company. We assumed warranty companies are all this way but we at least wanted to be covered if something big happened.

HWA was there when I got my mortgage. The previous owner used them and I continued the contract. I made a claim for my AC unit and that was a very frustrating experience. It was also very hard to get in touch with someone who would speak frankly about what was going on. Customer service would never give me clear answers and would always ask if they could call me back. But they would not call back or they kind of just transfer me in circles.

We've had a couple of issues that we've dealt with and they've all been taken care of. We've called Home Warranty of America each time. We had a problem with the ice maker as it was not making ice. It was all messed up. I called HWA and the guy on the phone asked typical questions. Then the contractors seem to be okay. They got to come out and troubleshoot it, and then, they got to come back. I understand they can't carry every part in the vehicle, and it gets to be a problem. But with some items, it seems like it should be something that can be narrowed down to the point that if it's a control panel, they should bring one with them and swap it out and be done, versus having to sit home for two whole days, the one day for them to troubleshoot, and then another day later for them to come back and do the repair.

I practiced real estate for a while and through the relationships that I've built with some of the Realtors, information about Home Warranty of America was given to me. I've had HWA for over 10 years and I've always had really great experience with them. They always send competent vendors and they're very receptive when we call. The claim process is very easy and that's what I like about them. You can do it online. You submit your information and they send you an email. The vendors can make appointments pretty quickly.

I've had HWA for about 11 years and if there was an issue, they rectified, so I didn't have problems. They replaced my water heater within 24 hours and I was happy with that. It's just that the wait time when I call in is a little long, but it also might be with the COVID.

I have spoken to their customer service department and supervisors over 15 times with no results in rectifying a problem with my heat and air. It has been elevated several times and still no results. This has been an ongoing issue since September 2020 and it is now mid November. Absolutely ridiculous for any warranty company. I would not recommend this company to anyone.

We had two air conditioner claims last year. One claim was for the smaller air conditioner and the air conditioning company came out and repaired it the same day. They took care of that one. However, on the other claim, we ended up having to pay for it ourselves because the air conditioner failed, and Home Warranty of America couldn't produce a new one within three or four weeks. I've been fighting with them to get repayment. They said they were going to pay, but we haven't received any so I don't know if they're actually going to do it or not. We’re four months into the process now. I'm not super happy with them.

People purchasing a home warranty should know what their deductible and what their warranty covers. Home Warranty of American sends out pretty detailed information in regards to what's covered and what's not. HWA is fine and submitting a claim is not hard. It’s the repair people they are in alliance with that I have the hardest part with. It's having them contact me in a reasonable time generally. I am told it would be in 48 hours and that if I don't hear from them within that time, I should call HWA back and they would see what they can do. Sometimes, we don’t hear anything in 48 hours and when we call HWA back, they set us up with somebody else. I know this is a COVID time but sometimes it can be frustrating.

Really appreciate Georgina's help. She was polite, coherent, listened, and didn't diminish my home's issues. I hope the service people are as kind. The only thing I wish is that there was not such a wait for help with repair people. And last time one came, they were very condescending to my daughter about the air conditioning. And that was after days of her sitting in a hot house in the summer.

I called in early October and filed a claim for my Heater and A/C system not working. HWA said they didn't have a contractor in my area but they would try to find me one. Several follow-up calls and a month later, they still don't have a contractor and told me to call my own. My contractor came out and gave me a diagnostic and estimate for a new system. We submitted that early to HWA, estimate of $5100. After a back and forth with them for more info, HWA advised they would not cover the new platform for $60. Cool, the new HVAC system was installed a week later.

When we had to contact Home Warranty of America for something, it was all taken care of at closing and we recently renewed. At the moment, we have renters in the house so the home warranty covers my back.

I’ve been with HWA for several years. If it’s something like the toilet clogged or something normal, it’s not that expensive, they’re not gonna bat an eye. They’re gonna cover it all day long. But when it starts getting to larger items, it'll be everything under the book on why they can’t cover it. Recently, I had them send out the guy who came out the previous time 'cause they did some good work. I had trouble finding who it was ‘cause it seems like they have different systems now. They have a current system and then they have an old system. The rep on the phone didn't know how to get into the old system. So they put me on hold forever. I even went to their new website and it doesn’t have any of the old histories on it. Just the new claims. It was just silly. They didn't design it that well.

I was happy with the agent Georgy @ HWA today (11/19/2020). Although it took a long time to get the final report ok'd, so far so good. Time will tell. He connected us up with a new Service provided plumber as we had no help after 2 weeks from Rite-Away-Plumbing. We look forward to working with Safeguard plumbing ASAP to get our kitchen sink replaced and working again.

Georgina was so very helpful and gave me the peace of mind I was looking for. Very pleasant experience. I had no issues with finding out the information I was looking for. The experience was fast and complete. Would highly recommend this company. I have nothing but good things to say.

Did a password reset and was unable to sign in still. Used the chat feature and had the pleasure of speaking to Georgina. She was prompt, polite, and got me back into the online portal quickly and effortlessly. Thank you!

Everything is good with Home Warranty of America. I’ve had them since I’ve had the house, which is four years and I’m happy with them. Every time you make a claim, they fix it. You book online and they get back to you quickly and take care of the issue. So, I haven't had a problem with it at all. HWA is good to have if you have a house because things can break.

Home Warranty of America was the one that my previous house owner was using, so I continued with them. Their claims process was pretty simple. There are not a lot of hassles. It's straightforward. I can call them or I can make it in the web. They were very prompt, and they’re also feasible to change the service to a different service provider as well in case of need. So, it’s all great so far. There was just that thing a few months back. I wanted to log in to my account, and I couldn't do it. I couldn’t change my password as well. When I tried to change my password, it used to say I would get an email and I never got it. I could not even make a contact with the guys. But I got it cleared.

Georgina did a great job helping me quickly get my online account working again. This was after months of calling and being told the system was having issues. After digging in, she realized there was no account. So it must have been removed at some point. Thank you, Georgina!

Our AC was supposed to be covered and it wasn't. Then, when COVID first started hitting, we had a leak in the house. We had to have a plumber come in but we couldn't get ahold of anybody. We couldn't do online. Nothing was working and so, I called Home Warranty of America and talked to somebody about it because we had to pay out-of-pocket. She was rude about it. So, I said that I’m done with it. I wanna cancel because of their customer service. People should put their money towards saving up and fixing things and having someone else do it because it seems like I had to jump through a lot of hoops. It was a terrible thing and it wasn’t worth it.

Our Realtor suggested Home Warranty of America. Their claim process is simple. I had a claim on getting my AC serviced. The contractor that came out was professional. We had to have three different contractors scheduled because the first two that they scheduled us with had horrible reviews. Home Warranty of America should probably look at the reviews for the contractors that they're going to schedule people with, because most people will review the company. I wouldn't want somebody with 1 star or 2 stars coming in and working on my property.

I've had HWA since I moved into my home 4 years ago. I've had a few claims and they were always helpful and friendly. I even had an emergency plumbing situation that they reimbursed me for after the fact. Of course, I found out that I should have called THEM for the emergency plumber (who knew?!) but it was great to have them hold up their end of the bargain. Well worth the price and effort.

Home Warranty of America was able to help us with plumbing on several occasions as well as on the air conditioner. We’ve had at least three claims. HWA has got the customer service down pat in the two years we’ve had them.

There's been one or two claims over the course of time that I've had Home Warranty of America that I've had to file. One of them was a little bit late, but overall, it was not terrible. The issue was my hot water tank was going out. We noticed that there was some lack of hot water coming through initially. We looked and realized that there was a leak on it. That was repaired. But after that happened, we started to notice rust-colored water coming through. That was when I called up Home Warranty and had them send somebody out.

I have attempted to file 3 claims now that I thought would be covered on my home warranty with Home Warranty of America. But the fine print and loopholes allowed this company to keep the money that the previous owners paid without giving any sort of useful coverage on the line items supposedly covered in the policy. Also you end up shelling out the service fee to get whatever technician or contractor they send out to you. My washer is leaking because the soap tray is broken but the fine print doesn't cover that part though in the "What's covered list," it checks off the washer and dryer.

We talked to somebody from Home Warranty of America when we did a claim and the person was very courteous and answered all the questions. We had our own technician service our claim and then, it got reimbursed. It was an easy experience and HWA was able to help me. Even though I didn't get the stuff on the original time, they were able to reopen up the case relatively easily and I was able to get a check.

We have had really positive with everybody that came out. There's only been one incident that we weren't happy with. It was hard to get ahold of Home Warranty to get them to call us back. Other than that, I recommend them. We saved quite a bit of money by using them.

I got an ad from my credit card company saying that I got some kind of rebate if I sign up with Home Warranty of America. I had an old HVAC system that was gonna die in a couple of years. So, I wanted to make sure it was covered before it went out on me. I got the warranty. Usually, I call in to do my claims. They give me a company to contact, or they say they'll reach out. Usually the companies that they give me never contacts me, so I had to reach out to them myself to schedule the appointments. In a couple of instances, I had my water heater go out recently. The company that they gave me wouldn't come out for like a week. We were gonna be left without hot water with company in the house for over a week. So, I called them back and they told me to just schedule my own appointment, so I did that. Then they ended up only giving me less than half of the money that it cost for the water heater replacement.

I needed a home insurance and the experience was okay when I signed up with Home Warranty of America. I have a claim still out with them though and I haven't gotten any response back from them yet in regards to it. So, I would have to call them back and figure out what's going on.

We've had a couple claims to Home Warranty of America and we got excellent service. We had a washing machine that went totally kaput, and they replaced it. The contractor was excellent. They checked a couple different things and couldn't get it fixed. Then they submitted the claim. We were able to replace the washing machine. So, we're very pleased with everything. Al the contractors that come out have been very professional. I'm very happy with the service. My son recently bought a house, and I told him to get Home Warranty of America.

I came across Home Warranty of America when we purchased one of my houses. It was one of the ones on the recommended list that my agent had. I'm a real estate agent and most of my folks would ask me, “Do you have experience with them?” I got Home Warranty and then also American Home Shield. I said they'd get better service from Home Warranty of America.

The Chat with us feature is amazing. Georgina was able to help me figure out the account mix up. She was also able to link the correct account number to my actual account. It did take some time to review the information, but overall this was helpful.

When Home Warranty of America had to come, they came and the sales reps were good.

I saw HWA advertised on television and it looked pretty good. I called up and I talked to one of their salesman. He was very nice. He explained everything to me if I had any questions. They told me that if they can't fix it, they have to replace it and that it’s $100 every time somebody comes to the house. But with the other home warranty I had, I didn't have to pay when anybody came. I used HWA when something happened to my heat. The tech came and fixed it. Everything was okay.

I’ve been happy with Home Warranty of America. I don't have to google for any plumbers or look around. I just call them and tell them the problem, and they look for a technician. They’re good and very professional. I just had a problem with my garage door recently and I called HWA. They sent a repair guy right away.

In the past, Home Warranty of America was timely in responding to my request and the contractor that they sent out were knowledgeable and got the job done. My furnace went out and there was a main crack on one of the main pipes at my house. Having accessibility to contractors who could get the job done and having insurance to potentially cover it, are keys to any homeowner who wants to sleep good at night. The service helps manage risks. Factoring in a check-up based off the service provided will be a nice added feature to HWA’s service. They could touch base with their customers and see how things are going. I had a furnace that needed some repair and it would have been nice if the contractor could have checked and called to see how the furnace was still operating.

The technicians have been very professional in most situations. We've had one time that they didn't fix the problem and I had to call somebody else out. But aside from that, they had been good. We’ve had good luck with HWA. We paid our deductible and they came out and fixed the problem, and we’re good to go.

I needed to have something that was gonna help me out when I got divorced and that was how I started with Home Warranty of America. I keep it because if I have a huge problem that they'll have to cover, then I'll be financially better that way. Most people don't have home warranties but I have one because I know that if a refrigerator breaks and I have to replace it, I don't always have a couple thousand dollars lying around. It's easier for me to come up with $50 a month than it is for me to worry about what's going on. For the last couple of years, it has been smooth getting the contractors out. I was told to go ahead and call them if I don't hear from them in 24 hours. If I call them right away, they’re usually happy to make the appointment right then and there.

We’ve been happy with Home of Warranty of America. They choose reputable people who are local, which I appreciate because I've always lived in little towns, to come and service whatever appliance or utility we needed. Most of the time, HWA got someone out right away. The response time was always good and I haven't had a problem where I had to wait days and days to get to what I needed. We've had several different things we've had them out for but the most serious claim that I had was a plumbing issue. It ended up with having to tear up some of the patio outside but they took care of that as well as when we had a toilet overflow.

I went to the website, filled out the claim, and it took a couple days for someone to contact me. The website said that someone would contact me in 24 to 48 hours, but that didn't happen in that time frame. But when the contractor came, he fixed the issue and we haven't had any issues since then.

When I first bought the house, I used Home Warranty of America when the hot water heater fell apart. They were good to work with. So overall, I’m happy with it.