Home Warranty of America Reviews

We liked the service of Home Warranty of America from our experiences, so we decided to keep it. They have serviced our AC, dishwasher and garbage disposal. The contractors have been pretty good. We've only had an issue with one, but we got that taken care of. But the experience has been really well. We can always call the warranty company and they'll get somebody else out. The submission process has been very quick too.

I lost the credit card on the account so the number was no longer valid. I missed one month of payment because the credit card number was wrong. When I called back with a new credit card number, HWA said they'd put the new credit card number and put my service back in but they didn't do that. They took my credit card number and all the information but they didn’t even put it in the system and turn the service back on. I tried to escalate it multiple times but even the escalation managers would not come to the phone. I canceled the credit card because I don't trust them anymore with it.

Jan 2020 I had a water heater go out and start gushing water out of the internal core. I contacted HWA and filed a claim immediately. They told me they sent my claim to a vendor and it would be within 24 hours and the vendor would contact me to schedule an appointment. 24 hours goes by and I have not heard from the vendor. I call HWA back and they cannot get ahold of the vendor and tell me to wait another 48 hours. I called back every 24 hours for an update. On the third day they tell me they do not have a vendor and I will need to acquire one on my own and get reimbursed, so I call a plumber and have them come out and replace the water heater. The vendor followed their rules and contacted them with the issue and gave them the price of the repair. I pay the $515 and have hot water again.

Updated on 01/22/2021: This company prolongs the claims process, one is not allowed to speak to a supervisor. They were in breach of contract when they suspending my policy, especially when I'm paid up to date, no lapse in coverage and I was not informed in writing, email or phone call.. They suspended my policy due to a discrepancy on their behalf of a payment they didn't charge after I gave them my credit card information, which happened, 8 months prior to filing a claim and in the policy it states you have to be up to date, I was paid up to date! They never charged for Jan 2020, they were automatically withdrawing from Feb 2020 until the Dec 2020, my claim was filed in Sept 2020.

My experience signing up for HWA was fine. I only got one issue one time. It was with somebody they sent to my house and that person didn't do anything, and I ended up paying that fee without them doing anything. It was for an AC. HWA sent somebody else to fix it, but I paid another fee. But when I call HWA, they send somebody.

Submitting a claim with Home Warranty of America has been simple and the contractors that they have sent out have been fine. One time, they came out to service my air conditioner and I don't know what they did but it gets to the point that it's not cooling down the house. I never said anything about it though and it's kind of late now because it’s in the fall season. Still, I want them to come back and make sure that the AC is working properly or if we're still having the same problem.

Majority of the time, it's been pretty seamless to submit a claim. I've tried calling a claim in and doing it online. But doing it online is a lot faster. I've never had any issues with any of the contractors that came to the house.

I've used HWA on the pool a couple of times and on the hot water too. The contractors that have come out have been good. They have explained what was wrong and what it would need to fix it. I'm happy with HWA.

A friend recommended Home Warranty of America to me and I signed up with them because of that recommendation. It started out well, but after the first couple of times that I had somebody come out, they didn't send emails that they said they were going to send and they don’t communicate with the contractors. I also had a contractor that quit Home Warranty of America because of all the chaos that they created. And right now, I have a situation where a dishwasher that they sent out doesn't work. The contractor came out and put in a claim, but haven’t heard from anybody. We tried to get a hold of somebody but it was not good. At the moment, I'm very dissatisfied with them. After they got bought out, things went downhill and the contractors are saying the same thing. Home Warranty of America used to be the best, but now they’re not.

Signing up for the service was easy. We've had several claims and they were easy to get the claim going. But the first three people that they said were gonna come out and fix the issue didn't work with them or no longer existed. So that was frustrating because that added a few days to waiting for a phone call and trying to connect with whether it was a plumbing issue. They don't always have the most current information. It gets based on where you live and whoever is in their system.

It's very easy to submit a claim online with HWA. You just log in, choose what appliance it is, pick out what's wrong then click submit. Then it will automatically generate an appointment, and we get to choose the time frame. We've had three claims with Home Warranty of America and they've taken care of them. One was for the oven, the convection heat’s not working. Then the other was an ice maker on a fridge, and they ended up replacing the whole fridge door to get it to work. The contractors that came out were all good.

Home Warranty of America helped me with my light and plumbing. I also had an issue with the roof but they don't cover the roofing. They need to get the roofing situation improved.

They were good, except for the last claim when our 18-year-old AC went out. It was in the middle of the summer. It went out June 5th and we didn't get the service until almost July. But during these times, it's harder to get things done or ordered so for what it was, it was fine. We're pretty satisfied with HWA. The vendor that they chose was awesome. They replaced it with a whole new system. We'll probably go ahead and use them in the future if we have that choice. For the most part, everything went as good as can be expected.

I purchased this home two years ago. But prior to that, I owned a house in Austin, Texas and we lived there for six and a half years. We had Home Warranty of America back then. I even had it in a prior home in Sterling, Virginia. My experience in submitting a claim has been good. However, a lot of contractors, who may be on the fence of needing a little bit more business or not, are sometimes the ones that are attracted to this kind of program. Doesn't mean they're bad, but it could be just that they're less experienced or they're just slow in business for whatever reason. But overall, I'm very satisfied with HWA.

When I first bought the house, they offered Home Warranty of America. I signed up for it and paid for it every month. Some claims I put in were fine. They took care of the stuff. But I put in a claim and it took them forever to find anybody to fix the problem. It ended up being them telling me to find somebody then they would have to check with whoever the person was to see if they would cover it. Once there was a whole deal where I've paid for it myself, I sent them the paperwork so we got reimbursed. I had to do their job for them to find somebody so I figured to dump them. I was satisfied with the beginning but I would not recommend them to somebody else.

I’ve been using Home Warranty of America for a year and some months and I haven’t had any problems with it since I've been with them. It’s great. I did a claim over the phone once. The claims reps were friendly and professional, and the contractors provided great service.

Signing up with Home Warranty of America was very easy. Most everything that we've ever had to do has been over the phone. We've had to have a couple people come out at one time, and it was always easy to get ahold of somebody. Whoever the contractor that they have in the area calls us and we set up an appointment. They came out really quickly for my hot water heater. Unfortunately, the repair took a little bit longer but that's not anybody's fault because they had to order a part to connect it locally to where it was at. But it was really easy to do everything.

This is my first house and I've never bought a house before. So, I didn't know what I was doing. Our Realtor happened to be a good friend of my father's so I trust the guy and I said that we needed the warranty now. He suggested Home Warranty of America. Signing up was quick and easy. When someone's buying a house, they're doing 900 different things at the same time and you wanna be able to make a phone call and say that you’re a new homeowner. So, it was perfect. It got us what we needed and that it was one less thing to worry about was awesome.

The people I bought the house from used HWA as part of the selling feature of the home but they didn’t get my renewal because of their cost versus the cost of the other company that I went with.

It’s important to have a home warranty. We submitted some claims before to Home Warranty of America and depending on the case, some things are included and some are not. It takes some time to work that out. But everything has been smooth.

A contractor recommended HWA and signing up was easy. The reps made it simple to sign up. The overall experience is good. The claims get taken care of right away though the more expensive projects take a little bit more back and forth sometimes.

The owners that we bought the house from had a warranty through Home Warranty of America. The service have not been the best. Our wait times for our products are outrageous. When we've had to get our furnace and air conditioning replaced, it took anywhere from three to six weeks. That's not good when it's either really hot or really cold for our small children. Eventually, the claims get resolved. Luckily, it was the upstairs one but this winter, if our downstairs one was to go out, I don't know how we would make it that long because we don't want our pipes freezing. The other problem is that it takes a while to get a claim process. Sometimes, it takes several phone calls before we can get through.

The contractor came and fixed the water thing for the washing machine. They had put in a new valve on it. Filing the claim was easy. We just called HWA and they said okay. They sent somebody out who took a look and took care of it. The contractors show up when they say they're gonna show up and I appreciate the paperwork that shows everything they did. They're good business that way. HWA is honest.

We bought a new house and the sellers included a home warranty with the sale. We had them include the appliances and the house was older so we felt it was reasonable to keep the warranty because we expected the appliances to fail. I haven't had any problem with Home Warranty of America, as far as claim submission. It seems to be fairly easy. There's no feedback though that proactively says they’ve assigned your claim to this outfit so you have to go back to the website and log in and see your claim status or make a phone call. So, it'd be nice to have an email confirmation that the claim was received. I don't love getting my inbox flooded but to know that the agency has been assigned to my claim and that they should be reaching out to me in the next couple of days. So, if I don't hear from them, I have their contact info.

I'm in the title business so I know all the warranty companies. At the time that I signed up with Home Warranty of America, the warranty rep that I started with was the reason I went with them. I eventually got to a place where I don't have a relationship but I decided to renew. Filing claims is very simple. I've maybe done it once online. I usually like to talk to somebody ‘cause I like to describe the claim request and have a kinda voice to voice interaction. I used to call in on the 800 number and they've been very prompt on assigning the vendor as well as listening to what my issue is.

We've had one prior issue and had it solved without a problem. However, I've just had the most frustrating 3 month experience from this company. My microwave could not be repaired and I accepted replacement versus cash. Three months later, over 20 phone calls, at least 15 hours of my time trying to manage the process and I still have no microwave.

Sometimes filing a claim with HWA can be really easy and sometimes it can be really difficult. Usually, for the lower-priced claims, it can be pretty quick that they can send somebody out. But we've had a couple higher-priced items like the AC and that took over two years to fix. It's actually still not even 100%. The first person HWA sent out said that they needed to replace a compressor and the coils -- basically a whole new unit. They did that. The vendor that they used seemed knowledgeable but the guys that actually did the work were his sons. I came home early and it's like a 20-year old and a 16-year old. They bent a bunch of the coils. It didn't work so it had to get replaced.

The original owners of the house had Home Warranty of America and we carried it over. It’s pretty straightforward. We like to do everything online so that's kind of a positive that they have an online experience.

Home Warranty of America has been average at best. The last set of claims that we have were in relation to the air conditioner. It won't get the house any cooler than 75 but there's nothing they can do about it. It functions but it's also old. They said general maintenance should fix it so we did general maintenance but it's still the same. Like anything else, the effectiveness of the unit after almost three decades is gonna have it not really functional at the way it should. But for Home Warranty of America, it has to be broken for them to consider replacing it. That was pretty frustrating ‘cause it almost makes me feel like why am I wasting 700 bucks a year for it. I've continued on with our policy even after the first year and we've extended it three times.

I've used Home Warranty of America 3 times. The first time the contractors came out here was because of my oven. We just moved in the house and we had an accident in the oven. It's a wall-mounted oven. The repairman had to take the top coil out for the boiling system. He said that they couldn't replace it because the oven was too old to find the part. So, they bought me out. They sent me a check for $25, which I thought was **.

We've had HWA for years and everything has been fine except for the refrigerator issue. My refrigerator went out two weeks ago and they're taking a long time with the claim. They're supposed to call me back today but I haven't heard back from anybody. I'm waiting on them to give me my options. They're not gonna reimburse me for my food and for the ice. The least they can do is rush the claim along.

I was impressed with the way that Home Warranty of America did business and everything. By the time renewal came around, I just renewed it because I couldn’t say anything bad. They were easy to deal with and submitting claims is a very simple couple-step process to get it done. Also, the pricing was very good. The value of having a home warranty is second to none and the ease of use was another thing that I considered when I went to renew.

The original homeowners paid for Home Warranty of America for a year. We had a problem develop and turned it in on the claim. It was handled and everything was smooth. It was great so we decided to keep it and we kept it for a while. We let it go for one year and we decided it was silly not to keep it so we went ahead and got it back. We've been extremely satisfied with them. All the claims have been handled awesome except the last one we had with a washer. If this would've been my first claim, I would never have it again. It was really complicated and a headache from start to finish.

When we bought the house, our a real estate agent recommended Home Warranty of America so we've been with them ever since and it’s been good so far. Signing up was very simple and easy to understand. Probably the best thing is even though I am bilingual, I can get to what language I can speak with. Their reps are bilingual. I submitted a claim and it was an easy fix. It’s been always an easy fix because the cycle time is appropriate and as needed. Home Warranty of America provides great service and great response time at any time - weekday or weekend.

The house already had the Home Warranty of America contract and it was transferred to us when we purchased the house. Back in June or July, the original contract was up and for renewal and they ended up giving us a decent deal on renewing because we were a first-time customer. But due to COVID, submitting and processing claims have been a little bit delayed. It's still not a terrible process. They have an online portal, but more than likely, you're gonna wanna end up calling the 800 number that they have. And with that, submitting claims has been fairly easy. They verify the contract that we have and within 24 hours, we have somebody scheduled for services.

I am very disappointed with the runaround of trying to get my AC claim approve. My claim seems to be stuck in mgmt approval. HWA Mgmt has all the info and the service provider is very responsive to any questions. HWA associates even indicate it has been unacceptable the delay of the processing of my AC claim, but it goes nowhere. I can say that the service providers have been excellent. But having excellent service providers with waiting weeks and weeks for a claim to be processed which maybe stuck on mgmt desk forever, like an AC claim, makes having a home warranty worthless.

I finally got reimbursed after 1 hour and 40 minute phone call. They came through with promised solution.

The reps were courteous, but ineffective. I got three air conditioning units in my house, two of them have been out for over two weeks, and I still haven't gotten them fixed. I live in McKinney, Texas. It was 106 degrees here last week. The other thing is that HWA doesn't cover anything. I've had a number of instances when I've dealt with them, they would cover half of what the costs were and then there were all kinds of stuff that wasn't covered. It usually came to about 50%. It was unreasonable.

Cipriano helped me today. I was very pleased of the service and response time. Very efficient. Cipriano assisted me with my service order. Very quick to answer all my questions. Thanks so much Cipriano and HWA for helping with my issue.

The rep was able to quickly resolve my issue and have no complaints. But prior to this rep another one from earlier today asked me a bunch of redundant contact information causing me to leave the chat to come back on. Then I called the customer support line and was bombarded with a bunch of pointless ads. This is my first time submitting a claim and feel like my request is going into a black hole. I do not appreciate customer service like this.

I Have premium package on Home Warranty back on Nov. 2019 when I purchase a Home. My first claim was 8/7/2020. The breaker that went off every time we use the items. The technician came out less than 5 minutes and since then no response from them. It drag more than a month. I have been calling the HWA company to follow up 5 times. The same story story I hear was paper not turn in paper work (excuses after excuses). Even I was asked for Manager Jose **. But no respond. Finally, I have change to talked to Mr. Alvarado ** on 9/9/2020. It took more than 35 minutes on the phone and end up no solution. Why do I paid $525 package and have to follow up many times. This was the worst experience I ever have. I request to talk to upper supervisor and was denied. Very bad company with high values.

My hot water heater went out on August 13. HWA sent their technician out, and I was not satisfied with the quote that they wanted me to pay over and above HWA. HWA suggested I get my own contractor which I did. He sent the detail to them, I followed up a couple days later and no one would tell me what they would reimbursed me for after I paid the technician the whole amount. They wanted me to pay the technician and then submit the bill to them, and they will decide what they want to reimburse me for.

I filed a claim for my A/C on 08/16/2020 and the next day it went out again. HWA did a recall on 08/22/2020 and as of yet, I'm still pending to receive an answer as to what the hold up is. I have been told for two weeks on a daily basis that it is being reviewed by "management" for approval. I have spoken to a customer who assured me it was already assigned to an agent and he would call me back on 9/4/2020 but I still haven't heard back. I called today and they told me they're waiting on a reply from the A/C company (RLC Services) because they sent them an email yesterday; 9/7 but they haven't received a response.

Without taking too much of your time to read through the entirety of my thoughts/experience in working with Home Warranty of America, I would first offer that this is the first time I have worked with a home warranty service. However, I would strongly recommend that if you are reading this/considering working with them, do not make the same mistake I made in doing so! You can see from their overall rating that the business appears to be incompetent enough, however if you would like to proceed reading my take on this, I will break down my experience into three parts:

I've had a couple claims with Home Warranty of America. One, I did over the phone and one, I did online. The one online was a little bit more difficult. I was a little confused with the process in the website. It didn't show for a while and the system closed it out and sent me a survey before my person had ever even given me a call or come out. I was told that they pretty much fell through the cracks. I don't know if it’s on the warranty company’s part or the people that were contracted out. But the ones that I've had come out have been pretty good. One was a plumber and one was an electrician, and they were friendly and flexible people.

The follow-up from the people HWA sends the claim to is not good. The timeframe is not good too. I work in the construction industry so I understand timing and timeframes. If you submit a claim for something that doesn't work or air conditioners, there's no reason it should take someone four days to call you. They are okay but on the last claim I filed, there was absolutely no follow up. They never called me back.

Updated on 12/17/2020: This is the second letter of complaint to Consumers Affairs for the same problem. HWA has still done nothing to resolve this problem (HVAC). I am going to file a suit in small claims court but I am unable to get the name or address of the right person to serve the summons to. Would appreciate your help (or others who would know) in getting this information. So disgusted with this company and being put on hold forever and not getting any satisfactory response. Please help me to get this resolved.

We have had HWA for 5 years. We have been fairly satisfied, although we have seen warning signs such as that HWA works hard to save itself money and that ends up costing them more. However, our current experience is convincing us that HWA is not at all willing to live up to its contracts and promises. They will collect your annual payment and accept small claims, but woe on you for having a big claim!

We have had so many issues working with the claim process for this company. We have called in for our refrigerator, which has not yet been fixed after 3 months, and our air conditioner, which they are refusing to cover. Our plan covers "Unknown Pre-Existing Conditions" and "Unknown Insufficient Maintenance", but they are refusing to cover a broken part on the AC that was broken before we bought our house. The technician who diagnosed it even said that there was no way that we were the ones who broke that part. The person we were speaking to on the phone line even accused us of breaking it and then lying to them. Why would we break our own AC during a summer heat wave?

During the pandemic, getting a contractor out was probably longer but at that time, I only had one claim where Home Warranty of America couldn’t get anybody. So, I got somebody and I got reimbursed for it. I have so many policies with them because they were good and I had only very small claims with them over the years. As long as I'm paying my bills, not making any calls or making basic calls for small repairs, it’s not an issue with HWA but now, when I had a big claim for an AC, it's been nothing but a nightmare. This is the worst experience and this is the first time in so many years.

I filed a claim with HWA less than 3 months ago for a Navien combi heater in my home in MA because it keeps displaying error code E003 and stops heating. Navien requires that a certified Navien tech repair their units, otherwise their parts warranty gets voided. I called HWA and explained to them that they needed to send out a certified Navien Tech. They said they didn't have one. HWA advised me to proceed with hiring a Navien certified tech, repairing the issue, paying for it out of pocket, then HWA would reimburse me for the repair cost based on contract deductibles. So that's what I did.

I originally made a claim for my HVAC at the end of the July. The service fee cleared my account 29th. The responding HVAC tech couldn't duplicate the problem so we had to wait for it to happen again to get anything going. It happened again, and the tech saw it August 13th. HWA approved the repair a few days later. I called the following week to see what was going on... I called the vendor/service provider and they said HWA didn't tell them I approved the non-covered costs, which I did over the phone on August 17th. The vendor said they would contact HWA... I called again the next week and left messages with the vendor to see when I could expect my install. No answers, no returned phone calls from the voicemails.

I've used Home Warranty of America and the recent one was for my washer. It wasn't draining so we had a couple of service calls. The claim process took a little bit of time like submitting then having somebody come out, but it wasn’t horrible. The contractor was fine but the washer was never fixed. We ended up getting really sick of it and replaced it ourselves. We had some issues with that. But overall, Home Warranty of America is okay.

Home Warranty of America has been good to work with. When I submit claims, I go back and forth with using the phone and going online, whichever is more convenient. Their online thing was broken for a while so I had to call. The contractors are normally here within two days and they’ve all been nice and polite. They’ve been straightforward too and if they can fix the issue, they can. If not, they tell me what my best options are. It’s been a good experience with HWA and as a real estate broker, I refer them to almost all my clients as the number one warranty company to go to.

Home Warranty of America was purchased as part of the agreement with the owners of our home before we bought it. We then continued the program. But we had a nightmare this whole summer because our air conditioning unit went down at our house. We now rent out that house because we’re military and we're hoping to come back to it. The company that HWA first assigned us to no longer does anything in that area. The next company went out and did the diagnosis then wouldn't call back. They said that they were two weeks out and they were totally swamped.

I had a problem with my garbage disposal. I called Home Warranty of America, they assessed it that it needed to be replaced, and it was seamless. I was very satisfied. I would continue to be a member of them.

At the time I bought my home 1 year ago, the seller paid for a home warranty coverage from "Home Warranty of America" for 1 year. I forgot about, until last week when an agent called me to renew the coverage. I told her that my dishwasher was not working properly, and she said she would transfer me to claims, which she did, I started to explain the problem, and the man just hung up the phone. So I called right back, all I can get is a recording. I left a message for a return call. That was 3 days ago. I guess the company is only there to sell the contract but not to service the customer.

We had a fan claim with Home Warranty of America. They came out, fixed it, and everything was fine. So far, we've only had one issue and they were right on top of it.

I purchased a new home and Home Warranty of America was part of the agreement then I continued it. I had to keep renewing it and submitting a claim has been very good. I've done two claims and both times, a person came out very quickly. Both times, everything was excellent. I've been happy with connecting to the company and connecting with vendors as needed. I'm a single professional female mom in a home and not 100% equipped to do maintenance or fix things. Having the reassurance that I have one phone call to make and not have to rely on trying to search for someone, I feel that HWA has vetted all the vendors so I feel safe if someone has to come into my house especially when my teenage daughter is home and service gets done quickly and efficiently.

Everything has been fine with HWA. One time, I had a running toilet and the valve didn't close all the way. The contractors came and fixed it.

My claims experience with HWA has been okay but I'm not really a fan of it. It's a $100 service fee every time we want anyone to look at anything which is more expensive than it would be without the warranty. But we also have some pretty old appliances so we're worried about a big bill if we don't have the warranty. Hopefully, it works out for me but at this point, it's just money I'm kinda throwing away in the hopes that I don't have to spend more money on a big expense. We've used HWA twice and their contractors have been pretty mediocre. They replaced a garbage disposal. We were also having trouble with our AC and they just replaced the thermostat which I don't think fixed the problem. It's with our heater and it seemed like we were on emergency heating all winter long which caused us really high heating bills.

Submitting the claim was easy. It’s just the aftermath of trying to get a vendor that we know. HWA had certain vendors that they want and a lot of time, they’re not reliable. I don’t know if they pitch the lowest bid to get the job. The last folks that they sent out for our stove were late sometimes. We also had to reschedule them a few times, then they didn't show up another time. Even with our stove getting paid out, it was back and forth in trying to replace the pieces. It’s been a headache. I got folks that I’ve used with the Home Warranty in the past that are no longer in their network. I called the vendor directly because I knew they would do the job right. We went back and forth for three days with Home Warranty and then they ended up accepting the claim. It’s like cat and mouse every time we got to make a claim nowadays and that's pretty much the reason why we're looking and shopping around other warranties.

Their reps were really nice. They said that the policy had expired and I had a letter stating that I could get it renewed so I called and renewed it. After I bought the house, the water heater went out and the contractor from Home Warranty of America came out after I gave them all the information they needed. Within a couple hours they had it replaced and back online.

Everything was very simple and easy when signing up for service. When I had an appliance claim, HWA was super quick. They got somebody out and everything got fixed. They've been great and straightforward.

I was somewhat pleased with the experience although the turnaround wasn't as quick as what I thought. The claim was for a leak and the individual that Home Warranty of America sent out was not cooperative. It took them three or four times coming out before they found the leak that I knew was there. It was a runaround between the company and Home Warranty of America. Other than that, I haven't had any other major issues. Home Warranty of America did provide the company. They did provide me with the information of someone to contact because there wasn't anyone in that particular region that did that.

This is the worst experience I’ve had. Every time I call I get someone that doesn’t speak English well so it’s hard to understand. I called back in December to file a claim. Waited to hear back and nothing. Finally I called back mid January and they told me my claim was closed because the company had fixed it, wrong. Nobody came to fix anything in my home. With the whole pandemic starting I figured they were closed so I let time pass. I call again in July Refilled the same claim that they had “ approved” but never did the work. They sent out the same company to do the diagnostic and told me I would get a call back in 24-48 hrs. Cool. I waited and nothing.

When submitting a claim through Home Warranty of America, I'd call and talk to somebody. It's just that COVID has done a little wrinkle in them. The biggest challenge they have is with the service providers. I don't think they necessarily treat the vendors well because I hear, "I'm not getting paid on this," or, "They don't work with us anymore," or, "My pool company doesn’t work with them because they're just tough to deal with." There are some vendors that are probably trying to take advantage of them. Then they're not necessarily geared towards emergency situations, but for run-of-the-mill issues with the things around the house. They have to have an extra level of security that they're making sure they're not getting screwed on something. That's usually the oversight they have. But they replaced a water heater for us, no issues. They did a decent job.

HWA is very responsive when submitting claims. It was just that at the beginning of the pandemic, getting someone to respond to me was a little bit slow. I didn't know when they would come out. It was almost a week before I actually heard a response from someone. Then one time, I needed my dryer fixed. I wouldn't downgrade it because of Coronavirus. But the situation was understandable. By the time it was actually fixed, it was about two and a half weeks. I had to buy clothes racks where I would wash my clothes on the sink and hang them up while it was not repaired.

I had an HVAC claim on one of our rental homes. I noticed the leak right under where the boiler was in the attic. I checked it and it was the pan that was full or it was kinda blocked. I called Home Warranty of America and someone called me back to schedule a call out for Monday when someone could come. I told the person I spoke to that it's a rental home and I live about 15 minutes away. I asked if he could possibly give me a call in 30 minutes when he'd be leaving his last job and I would meet him there because no one lives there. They said sure, no problem.

I had living hell trying to get a new motor for my swimming pool. Home Warranty waited and waited, and dragged their feet. By the time I got a motor on my pool, it was three weeks later. The warranty took care of the pump but I still had to pay the pump guy $300 because it was over what the allotted amount was, even though I waited. Then I had to drain my pool, refill it, which was $350, with new salt. I almost canceled the warranty after the pool deal and the lady caught me into staying. Recently, I called in for an AC that was leaking and it never got fixed. I talked to the guy a few times, he said Home Warranty hadn't get back to him. He needed authorization to call them. It was back and forth. I wound up paying someone $400 myself ‘cause I got tired of dealing with Home Warranty to fix the problem. There was some little valve that was stuck in the back and the one I used was able to find it. I will actually be canceling this month after five years.

I have had nothing but trouble from Home Warranty of America since I've gotten it. The service is terrible. The first thing that went out was a washing machine. HWA sent some out and looked at it. They tried to fix it but they couldn't fix it. HWA sent another crew out and tried to fix it but they couldn't fix it. Then, HWA told me that they were gonna settle $125 for a low model from a $2,500 set. We fought for a couple of months and then we finally got ahold of some woman. She asked how many buttons. I didn't know what that had to do with anything, but that was the question. So I got a washing machine.

The real negative with Home Warranty of America is not being able to get helped quickly enough. It takes forever to wait on hold and forever to talk to anybody. Then the last time, I finally got to talk to somebody after about an hour on hold. They said somebody would contact me within two days. I was not having any air conditioning and nobody contacted me. So then, I had to call back again and go through the whole process again. They found a contractor, but then they apparently didn't tell him that he was coming out here. They gave me his name. I ended up calling him myself, and then he came out. My experience hasn't been that great. But once they get the contractors out here, the contractors have been okay.

My recent claim with Home Warranty of America was for a dishwasher. It was really an error on my husband's part when he changed out something and pulled something else out on the dish disposal. So, we had them come out for nothing. We had to pay $100 copay, but that was our mistake. But it went just fine. Previously, I've called them out when my heat wasn't working. I was a little bit disappointed at that point because they told me that a damper needed to be repaired, but my warranty didn't cover it or replace it. They would cover the work but not the part, and it was expensive. We ended up having to just go outside of the warranty to have someone come and take a look at it.

The claims process was easy. I usually get an email that said I would be called within a certain period of time by the contractor to schedule the appointment. When the appointment was scheduled, I would get a notification that the contractors were on their way. I always managed to get good contractors. They were always professional and friendly. I was always satisfied with the results. Now, I did a lot of remodeling and everything is new. I'm unemployed, so I cancelled my policy because of that 'cause I just can't afford it right now. I know nothing's gonna break and everything's covered under manufacturer warranty.

This company is by far the worse warranty service to work with (lack thereof)! If I could I would give them 0 stars! We had filed a claim for our AC unit and all vendors they supposedly assigned could not do the work. Then I had to call everyday of the week just to see what the status of the claim was. I was advised not once but twice that this was being escalated and someone would call within 24 hours. This was advised to us on Thursday it is now Sunday and still no call whatsoever!

Signing up for the service was easy and straightforward but I had one snag with Home Warranty of America. When I had a claim for my range, I got charged something I didn't have to pay for out of my pocket but they ended up refunding me so that was good. The AC unit claim and everything else went smoothly.

I've continued with the Home Warranty of America because it was a good thing. When the contract expired, the first year, I went ahead and paid in full the next year. Now I'm in my third year and I was gonna pay for it in full for the year, but they didn't wanna do that. They were like, "We wanna do the monthly." I was like, "Okay. You can pull it out monthly, but I was trying to pay you in full for a year." Which I thought was weird because why can't I just pay for a whole year and normally get a break.

I live in an older house and I've submitted a lot of claims to Home Warranty of America and it's been mostly pretty easy. Originally, I would call in and they were pretty helpful on the phone, and then over time, a lot of the claims can be filed online. So, that's mostly what I do now. I have always been able to have my problems resolved. One time, I had to change who they selected as a service provider. The person wasn't getting back to me. When I called HWA back, they just reassigned it to somebody new, and then everything was fine.

It’s a lot of pain in the neck when I submit a claim with HWA. It’s not very good. We've had a couple of home warranties before and we didn't have any problems, but this one hasn’t been very good. We submitted a claim over the phone. We had a dishwasher that went down and then they ordered parts for it, but it took a month to get the parts. By then, they said after three weeks, if parts didn’t come in, they would just replace it. But we never heard from them and we never got the parts. Then we had to finally call and then couldn't understand the people on the phone very well because their accents were so heavy. It was just they said one thing but it didn't happen. It was like on the phone over and over again. It was a lot of headache and a lot of work. Then they finally gave us the claim, but it was for our refrigerator. It wasn’t even for our dishwasher. So they just cashed it out for us eventually and we just went and bought it.

Home Warranty of America has been fine so far. Their claims process was easy.

Anytime I have submitted any kind of customer support inquiries or tried to call, I could never get ahold of anybody. This last time I had to renew, I never heard back. I asked HWA, "Hey, can we make sure that this isn’t on the original homeowner’s credit card?” I never got a reply back. Last time we called them, 30 to 45 minutes on the phone just waiting on hold. And we're talking about 10 in the morning, not during peak hours.

My real estate agent gifted the warranty to me when we purchased the house. She paid the first year and it came in handy, so I just renewed it after that. I've had to submit a claim when I first got the house. I called, and then they found the serviceman who came out to my home and was able to fix what he fixed. I had to replace the sink because they put it too tight and it started breaking with time when we would swivel it. Others were the garbage disposal and my bathroom faucet. I did them all in one shot. Home Warranty of America has been very useful to have and I recommend anybody to have it because you just never know what is going to happen.

The only thing I was concerned about is I have my bank statements pulled up, and I told HWA that these months were paid for. The rep told me that I didn't pay for these months, which I pulled on my bank statements right in front of them. Then there was one month when he told me I didn't pay. I looked at that month, and I said, “Okay. My bank statement is saying here, ‘Home Warranty of America, Direct Energy took out this much on this day.’” He said, “Well, I don't see that here.” How can they not see what they take out of our accounts right then and there, and I just see it on my side?

I purchased a home and Home Warranty of America was provided by the seller. My water heater went out and I was without hot water for three weeks. The plumber HWA sent out came on a Friday and I liked him very much. It was over the weekend so nothing was going to be done by the time the claim got turned in. I was not counting that as time against HWA but it seemed to take forever. They then said they had sent me an email on my phone that gave me the options of whether I could take what they were offering me and take care of the problem myself or if I wanted them to have it done and would pay the additional cost. It was $580, which I never received. We lost time there. I got kind of a different story every time I called to check on it and I really wasn't pleased with the service.

One star is one too many for this business. I am a local real estate agent and recommended my client to HWA for a home warranty. About 4 months into her ownership, her HVAC unit gave out and she is now going on 40+ days without air conditioning. HWA has been so unhelpful, that it's almost like they are TRYING to be unhelpful. She has been bounced around from customer service agent to customer service agent (all of whom say there is no supervisor for her to talk to, and most of whom seem to be answering from a different country...which is obvious when you read the grammar in HWA responses below).

I got the insurance because appliances are very expensive. Even though new when I bought the house, eventually something will go wrong. I had a contractor out for my freezer, which when I first called, HWA arranged for it and the contractor came. And then after the tech came and said what it was, it was just something minor. But I was told that it was not covered. That one was not such a good thing. But the tech good. He came and he had it fixed. After he ordered the part, he had it fixed very quickly.

Home Warranty of America was recommended by my realtor and since our previous home warranty provider wasn't doing a very good job, we switched ever to them. However, submitting claims to HWA has been the worst experience for me. I call their reps and they promise to return calls but I never hear back from them. With one call, I talked to a girl from Guatemala. The next time, I spoke with a guy from El Salvador. They're all very nice people on the phone but that doesn't matter when nobody gets back to me. Also, I have mixed feelings about the contractors they send because I've had some very good ones and some really bad ones. The bad ones are bad because the warranty doesn't allow them to do certain things. They have to go through HWA's process and sometimes it takes three times before my issue is fixed.

I wanted to protect my house and myself. I place my claims with Home Warranty of America over the phone and it has been easy to do. However, HWA needs to get somebody on the phone that can speak fluent English. Also, I've had good experiences and bad experiences with the contractors. They're average.

When we purchased our home, the seller included Home Warranty of America as part of the contract and signing up for the service was easy. Based on industry trends and standards, they do a good job. They have options when making a claim and it's really easy. I can either call in or I can go on their website and submit a claim. The website is pretty user-friendly. In general, their contractors have been good although I've had two that were below par. For that, I contacted Home Warranty and their customer service people were extremely helpful and supportive. They always are.

It's easy to submit claims with Home Warranty of America. However, the claim process itself is cumbersome at times. Between the person you talk to and Purchasing, that back and forth, it could take two or three days at times. The first time you talk to them, especially if they were replacing something, and then they would call and give you an option and it was not available, then you have to go back to Purchasing and that takes two or three days. And Purchasing is pretty bad about calling or contacting me via phone or email. I have to check frequently, only to find out something was backordered after waiting a month. That’s a little frustrating. I'm going through that right now. But other than that, the contractors have been good.

I have canceled Home Warranty of America for about a while now. When I had trouble with my AC, they didn't come out to fix it. Then they told me that my warranty was expired. I paid them 400 something to renew it. I called them again this year, and they told me that it was expired again. So, I decided to cancel it because there’s a bunch of issues. It didn't help me at all.

I called the Home Warranty of America number to sign up, and they asked me some information. It was straightforward. I have two different homes with them and I've had to submit claims. In both homes, I had some issues with my appliances. I used the website to make a request for service. I like the way the request of services are currently online. Because sometimes before this COVID issue, the main thing was my phone. We needed to wait a long time on the phone. I prefer using the website. Overall, HWA is excellent in placing the request of the services. In one of the cases, the claim took time twice because the first time was for diagnosis, and then the tech requested the parts. There was a little delay that lasted for 10 days for the parts to arrive. But then, he came and solved the issue.

Home Warranty of America has been very good. I did a claim on the keys when we first moved in, and the process was very swift. The contractor was superb. He told me what he was gonna be doing and told me upfront how much everything would cost. There were no hidden agendas behind it.nI did the claim online, and then I followed up with a phone call. They had received it. By the time when I was calling in, they were already dispatching for a technician to come out.

We've had a few claims with Home Warranty of America. Eventually, they were all settled. The last one was for the refrigerator. The fan motor went out. The tech was good. He had to order parts. Everything has now been working fine.

My real estate agent gifted us one year with Home Warranty of America and we continued the second year on our own. The thing with them, however, is I'm pretty tech savvy but I've always had trouble logging into their website. I never really found out why. That's why I typically just call them and tell them what is wrong. They usually schedule some local repair company to come and check out whatever appliance was broken. The contractors they sent out were fine. But the people that answered and the support callers at Home Warranty of America were pretty bad. There was a language barrier with the people that answered the phones so even communicating with them was difficult. On top of that, I noticed that with myself as well as whenever the repair man or woman that came to my home had to call to update the status of a claim while in my home, they always had a lot of trouble.

The representative was helpful and solved the problem. There was a lot of delay between responses. The total conversation could have wrapped up sooner if it was not for the pauses. But the solution, I was satisfied with. So I have no complaints.

We have Home Warranty from the sellers of our house, we havent even been had them for a month. When we moved into our house our fridge was not cooling so we called and submitted a claim. It has now been 3 weeks and have still not even had someone come look at the fridge. They found a vendor and said they would contact in 24 hrs when not hearing from them in almost a week we called them to find out it would be 3 to 4 weeks to get someone out here, "but we could find our own vendor if we preferred". So we called THE SAME vendor they had supposedly already made the arrangements with. Got it set up for him to come later this week. Now we call to let them know we found someone (who we only knew of because of them) and they are saying they may not even be liable to pay the vendor due to 'stipulations' in the agreement.

When I bought my house, I was given Home Warranty of America. They used to be very good but now, I would not recommend them. The last claim I submitted was the most horrible experience I've ever had with them. My air conditioner was out for almost a month and it was three weeks before I got it fixed. They kept ordering the wrong part. Every time I called to try to speak to a supervisor to get further help because the people that were working it could not get it straight, I never could get a supervisor. I finally had to go on LinkedIn and find somebody that worked at the company that got me in touch with somebody that could help me. That was the only way I got the issue resolved. They finally ended up fixing the air conditioner but they did not send the heat strip for the heater. They told the air conditioning company that I could just go buy my own heat strips. If I could get another warranty on my house right now, I would switch companies.

I had the same claim for almost a whole year that HWA had to reopen after installing a new unit at my place, and they still never got back to me. I don't know if it's because the AC people that they used here in my location never got back to them and then they had to switch. That's what they told me on the phone at one point. But they never sent anyone back over here so I had to start using local people to fix the unit myself, which was way more expensive. The first claim started in June 18th, 2018, and then it kept going through that September. And then they had to reopen the claim starting on December 21st with Miss Janice, the realtor relations supervisor claims specialist, who tried to help me. She tried to help me through February, but nothing happened.

I need to file a claim properly and the agent helped me with this request in a professional manner. He was able to correct my initial mistake, filed a proper claim, gave the details of the service company. All this was done in a courteous manner.

Home Warranty of America moves very well. If I have a problem, they get somebody on it within 48 hours for sure. Usually, I hear back from somebody that day. If I call in the morning, they call me. But somebody will call me that afternoon with something going on. Otherwise, I wouldn't keep the warranty. If I didn't think it was great, I wouldn't keep it. I wouldn't have a house without it. It would cost me a fortune if I had a problem. Now, I only have to worry about the deductible. I had a leak underneath the sink and it got all over. When I had my problems with my plumber, the rep told me it would’ve been almost $300, but it was only 75 bucks. I can handle that. Big difference. The tech had to tear stuff out. So, I'm very pleased with HWA.

I've always had success submitting claims with Home Warranty of America. It has been a very easy process. There have been times when the contractors haven't called me so I would have to call them. But if I call in a claim, depending on what time and what the claim is, HWA gets back to me in a timely manner.

Everything worked out fine when I called in a claim with Home Warranty of America. They had to replace the element on my water heater and their tech was pleasant. The experience has been really good. But they should lower their price.

I liked the perks that came along with Home Warranty of America. But making a claim to them was horrible, to say the least. A couple of times they gave me a company that didn't service my area. I was without AC with a newborn at home. At first, the company that I called didn't answer. I let Home Warranty of America know everything that was happening. Three days later, I was told to keep calling because that tech was the only one that could do the servcie. But he wasn't answering the phone. Once he finally returned my call, he told me that didn't even service the area in Virginia that I live in. By the time I finally got a tech out to look at my AC system and see what was wrong with it, it was about a week and a half later.

Do NOT buy this home warranty. We had a couple fridge repairs we needed checked out. After 5+ calls and over 10 hours on the phone, including having to schedule a second opinion THREE SEPARATE TIMES because they kept cancelling it with a different department we had to pay 2 separate deductibles and the problem still isn’t fixed. On top of that, a customer service agent totally lost his head and hung up on me after being unable to understand my problem. When I called to complain, I was assured that a manager would call me back in 24 hours. It’s been over 2 weeks now...

Submitting claims to Home Warranty of America has been fine. However, with my most recent claim, HWA wasn't as helpful as I would have liked. They didn't have answers to the questions I had which were fairly basic regarding my contract. They were mediocre. I had to get our air conditioning replaced. It's 95 degrees and HWA should have some sense of urgency instead of saying that I have 24 to 48 hours for their contractor to call me. They should say they should go above and beyond to rectify my issue sooner.

Home Warranty of America offered a couple of other things that some other ones were not offering because the house was new. We didn't know what was offered with the builder. So, the home warranty offered a lot of the unknowns.

Very easy to use after calling in for assistance to begin a new claim. I was unable to use the password reset feature online for whatever reason and was told to use the Chat with Us feature at the bottom of the home page for further assistance. Very glad I did! No waiting! Very pleasant tech. Able to assist me in a matter of minutes.

I had a microwave and dishwasher that stopped working. I submitted a claim with HWA online. I did it through my phone, and it was pretty simple. It would be nice to have an app instead of having to go on the website. But I did it on a Sunday and by Monday, I heard from HWA. They then sent a company out within three days to work on my issues. It was pretty simple.

The time between questions on the chat was too long, inaccurate information given on phone, need 24 hours to send an email??? Why?? The whole experience with HWA has been very difficult and frustrating. I've tried calling, emailing and now chatting with a representative and still don't have the answers I've asked for.

22 Days in and still nothing scheduled to fix our AC or my 9 month old 85 degree room. I've requested to talk to a supervisor and nothing. At first it was going to be 750$ out of pocket and then 1200$ and then back to 750$ and finally 1200$. Would never EVER recommend this company. When our 13 month is up there is 0 chance I reup. Do NOT, do NOT use this company. They don't care to provide their services, they'll drag everything out to delay actually helping.

We had a home warranty for 13 months with this company, and our water heater went bad the day the warranty was expiring. We were out of town and did not notice until the next day. We called and were told The contract was never paid, but after speaking with our realtor we confirmed it was in fact paid. The next day, after two hours on the phone with HWA, we were told they could make an exception and then they took that back and said there was nothing that could be done because the contract was already expired. We confirmed numerous times that we know for a fact the water heater was broken during our contract period.

I submitted a claim for service. The company assigned to the order said that they were not contracted with HWA. I contacted HWA using the chat option. I spoke with Erick and he promptly found another contractor for me to contact for service.

Updated on 08/11/2020: I am covered under HWA premium plus policy, I filed a claim with for my AC for replacement and now they won't pay! Their customer service dept keeps hanging up every time you call. Don't use this company!!!

Jumped on a chat with Erick who was extremely helpful in helping reset my password and file a claim. Hands down the best experience in dealing with HWA! I will be using this method of communication with HWA moving forward.

When I speak to Home Warranty of America's reps, sometimes they're not on the same page. I have to make several phone calls, but it usually gets resolved. In June, we had an issue. It's not resolved, but I'll call back and figure that out. We refer HWA out to people we know. Having the coverage with them has been fairly easy. There's been some hiccups, but overall, they've done what the contract offered.

My water heater went out and flooded my basement. Luckily I was home from work and heard a LOUD pop sound coming from the basement. When I got down there water was rushing out of the bottom part of the water heater near the bottom element compartment and I had no way of stopping it! After spending 7 hours late into the night cleaning up all of the water I called HWA. They contacted a company and sent me the company details to come out and get it fixed.

Put in a claim for a new ceiling fan in May. The amount was $190.00, every time we call the answer is "the check is in the mail ". Here it is July 31, 2020 and still no payment. Sometimes when we call will be put on hold for a long time then hung up on!

Home Warranty of America has good service. The contractors have been responsive. So far, I've been really happy with it so I keep renewing it.

I just moved into another house and I didn't know what's going to happen, and so I purchased a warranty. The lady that sold me the house told me about Home Warranty of America, so I just went on and got it. The service is okay. They don't fix everything they said they're gonna fix though. I had an issue with my refrigerator door. They told me it was froze up inside the door, and they said they don't put new doors, so I will have to pay for that. They also came out for my bathroom. I had to pay $60, so that's okay. Whatever needs fixing, they'll do it but I had paid them $60. Paying $60 is really too much, but I just go along with them. I wouldn't change to anybody else because I know they got a deductible too.

This is a HORRIBLE company! I would never recommend them, even to my worst enemy. We received their warranty when we bought our house from the sellers. We moved in and 2 weeks later our a/c unit goes out. We called them and it took 2 days for them to even send a tech to look at it. The tech was driving an unmarked pickup truck, he didn't introduce himself when he walked into my home, and he was 3 hours late. The tech determined the whole unit was bad and needed replacing. He said the company usually responds in 3 days. Now, it's Texas in the summer so it's 100 degrees outside, and in my house.

Home Warranty of America has been great whenever I needed them. Their contractors have been good. The customer service is pretty responsive and pretty good.

All we did was extended it until HWA called us and they said, “Yes,” and it was done. Submitting a claim has been easy. I use the online method and generally, the response also has been good. For the most part, the contractors, have all been responsive.

My issues are regarding Home Warranty of America's Billing Practices. In January 2020, I called HWA and their subsidiary company Direct Energy to discuss my new contracts, which were renewing soon. I was advised by an employee from both companies that my accounts were "SUSPENDED." I spoke with a supervisor and he denied my accts were ever suspended. This denial caused me to review all transactions beginning 1/2019 to the present 7/2020. I found out they had been charging me different premiums for (6) mos and my account had a credit from the overcharges. They made various unwarranted ACH Transactions from my checking account w/o my permission or any notifications.

Home Warranty of America is like any service. But at the end of the day, they do what they say. However, nobody should ever expect a home warranty to pay the bill that comes up for replacement of the gear. By the time all the detailed exceptions are taken out, you don't walk away from it having them replace it for you. But HWA has always followed through. A bit frustrating on my last time, though. We've had several events: an air conditioning unit and a water heater. On the water heater, they assigned somebody to come out and evaluate it, which is as it should be. And that person then had to fill out forms and submit to them. If that person doesn't do it, the homeowner doesn't know about it. All of a sudden, you're waiting and waiting, so you call. Then, they say, "Well, the guy hasn't filled out the form yet."

I did not renew my contract with HWA. Submitting a claim with them was the most horrendous experience ever. I've tried to submit a claim back in March and I was calling weekly, if not more. For the first three weeks it was like ring, ring, ring. They kept lying to me and hanging up on me. They kept sending the contractors out who kept saying, “I can't do this.” They sent people out here that didn't even have a screwdriver. They stole a little bench that I bought for my personal use. During the pandemic HWA kept bringing people in here, like eight different people. I eventually just said, “I give up. I can't deal with this company anymore,” and I let it go.

This is the WORST customer service EVER. I put a claim in for my refrigerator on 12/17/2019 and as of today JULY 25, 2020 I have yet to receive my replacement that has been promised to be delivered to me in MARCH. Call and get the massive runaround. NO ONE knows what they are doing. You get put in a loop and never ends. They sent my claim to be approved by someone who no longer is working for the company and has been sitting on that desk for who knows how long now. Was promised on MONDAY that I would have a refrigerator delivered to me by WEDNESDAY and now here today is SUNDAY and still no refrigerator or even a phone call to let me know anything. RIPOFFS.

Home Warranty of America is having trouble with their vendors. Frequently, they'll refer me to someone and then they'll tell me that they don't work with them anymore 'cause it's too hard getting HWA to pay. Then HWA refers me to someone else and that other person does it. Sometimes, the contractors are good. It's sort of a mixed bag with them.

Some of the contractors are very good but some are waiting for parts. It's not bad but it takes time for those different things to come. But overall, we're good.

I’ve had difficulty with claims with Home Warranty of America. After they sent the first people out to evaluate the situation, they have been known to send out two more people to evaluate the situation before they accept the problem. I have no problem with the people who come out. But HWA accepting the responsibility that I've purchased is what I have a problem with.

When I've called HWA, they've worked to try to meet my needs and get personnel over here to town. If somebody referred me to someone who didn’t do the job, then they did whatever they could to replace that individual or company and get somebody to get in here and do what had to be done. When I had an air conditioning problem, the first person that they referred me to wasn't able to get to me till about a week later but that wasn't good enough. So I contacted HWA and told them what was going on. They reassigned the claim to somebody else. That person came out in about 24 to 48 hours. He looked at the problem and made some adjustments to the system, but couldn't figure out why it was leaking. So that person consulted with the manufacturer and got some ideas. But for whatever reason, he didn't get back to me.

HWA has been great. If I need them, I can call them. I'm satisfied.

The online chat is a very efficient system, friendly and set up an appointment right away, always very responsive when called to set up a service call. Karla was very helpful and friendly. Would use the chat again to set up service request.

One of HWA's representatives called me a couple weeks ago and said I was going to hear from one of the higher-ups, but I never heard anything back. So, they don't communicate. When you call, you have to go through the whole story five different times. Then, you ask to speak to a supervisor and they don't have one. They also don't have any service providers readily available. You have to go directly to the president's office in order to get any kind of service scheduled.

I took my first claim a year ago with Home Warranty of America and about two days after I did it, my garage door failed. I talked to them late in the day and the technician was out here the next day, first thing. I had a spring that went out on the door and they got it taken care of in about a couple of hours. I've been a customer for two days at the time. Then sometime this spring, my wife called HWA about some trouble she was having with the furnace. By late that day, they’ve sent somebody out and had it taken care of. So, they've been super.

I've had a lot of problems with HWA over the last year where I usually have to go through three or four different companies before somebody even contacts me to set up an appointment. So far I have not been having any luck this year and it's not just because of COVID. I've not been very happy with their service this year. I've had to put in a claim for my outside air conditioning unit and HWA can't seem to get anybody to ever contact me to get some repairs done. It's the third or fourth company they've contacted in about three weeks. They said I could contact a company myself but I would have to pay for all of it upfront out of my own pocket then wait to get reimbursed from them. I don’t wanna do that 'cause it's gonna be about $600 worth. I didn't wanna be out of that money if all I have to pay is my deductible.

It's good that HWA gives an estimate upfront and say what they will cover and not cover. The people who come are very knowledgeable and I'm quite impressed with them. All of them are very highly qualified. The good thing is they complete the job. They don't stop halfway and say, "Hey, I'll do this," and not do that. I'm quite satisfied with the couple of things that came up. There's a variety of things so I don't have to maintain a relationship with an electrician and a mechanic and an AC guy. The downside is always I hope they cover some more things. I'm curious why a lot of people somehow don't take their service. HWA might want to think about it. Maybe they would want to see what are the expectations and how they can reset them. But for me, I'm quite satisfied with the service I get from HWA and I've recommended them to several of my friends.

This company has the worst customer service I have ever dealt with. I called to submit a claim for a garage door opener on 5/27/2020. The technician came 6/5/2020 and for weeks after I called, sometimes multiple times in a week. I was told lie after lie. I kept being told he did not send his diagnosis. I kept being put on hold in attempts for them to supposedly call him. During one of those calls, I was told he was speaking with authorizations department. I was then told that I would hear back in a few days. Then, when I called they gave me the run around stating they needed a diagnosis. I again explained the situation. The person kept lying so I called back and the next person said that they had the diagnosis, but were waiting for the authorizations department to approve it. I called back a few days later and was told that they would approve it in 48 hours.

We were all right with a couple of small claims. Home Warranty of America responded and we've had the coverage for about seven years now. But last year, we had a problem with air conditioning and the experience was horrible. It was right in the middle of the summer and they gave us the runaround. I think they knew it was going to be an expensive claim and they didn't want to do it. We were first told that we might have to spend as much as $1500 for this and that. But they could never pin it down to what and they delayed and delayed.

When I first moved in and had HWA, I had real trouble with them. They kept hiring the wrong handyman to fix the problems and it was a mess. It was enough to make me almost leave the company. We had a plumbing problem and they would hire an electrician. The electrician would come out and try to fix something that just wasn't up his alley. We had people that would come in and say, “We don't even think you should fix that.” We were having problems with the garbage disposal at one point. That was a complete mess. We'd go back to them then they’d issue somebody else. Part of the issue was they’d hire a general contractor and from that company's office, they may send out the wrong person. But there was no oversight on the part of the warranty company. So now we're down an appointment, it's chewing up my time and the problem isn't fixed.

It's been years since I've used HWA and things have worked. They have helped me with my dishwasher and water heater. Submitting claims with them is really easy too. I do it online which takes five minutes then I get a contractor within 24 hours.

I had my seller on our new house purchase a home warranty through HWA as an extra kicker. 3 months later when our downstairs HVAC stopped working...I would find out that HWA is a company you should avoid at all costs, but first I'll start with the good.

I have put a claim in with them on a sewer smell coming from my hot water. Almost a month ago. I did not hear from them at all about a contractor coming out. So I reached out to them again for find out what is going on. And they advise me they cannot locate a contractor in my metro Detroit area to come and look at it. For a Nationwide company that is horrible. So I then called them again a over a week later and they said they would put a push in the system to find someone for it. Another week goes by I call again, and they said I can find a contractor and they would reimburse me. So why would I trust them with that if they cannot get back to me anyway. So I asked for a supervisor and would be contact in 24 hours. With no contact again. So I am starting to put reviews out there about how they are... If I could give them a negative star I would. A waste of $540 dollars... DO NOT USE THEM.

We're satisfied with Home Warranty of America. We've had issues with a dishwasher, a refrigerator and an ice maker, and then the major one was the washer. I typically call in for claims and the customer service and the contractors have all been good.

Updated on 07/18/2020: AVOID THIS COMPANY!!! Starting this week I wrote a review on this website and magically they said they ordered the pieces to replace my AC (IMPORTANT: we are paying for one of the pieces that we do not supposed to pay) but, after 3 days, we are still waiting for someone to contact us, as they said they will do on the review's reply and, when we called they can´t provide the tracking info and/or delivery date of the pieces to start with the repair of our AC Unit. At this point, we have been almost 4 weeks out of our home. We keep calling during hours and hours, and they hung up the phone constantly!

Filing claims with Home Warranty of America have been easy. For the most part, the reps have been enthusiastic in handling questions or concerns. The people who come to do the work could sometimes use a little more personality and this was before COVID. But by and large, the contractors have been okay.

Chat was a breeze and very efficient. I waited about 5 minutes and then once the chat started, it was to the point and scheduled. I have used this feature previously and have always found it to be a very efficient way to get things done with HWA.

So far it's been good with HWA. They usually get to the claim pretty quick and take care of it. They replaced our furnace and hot water heater. Their contractor got here pretty quick so that’s what matters.

My daughter had Home Warranty of America and she had such good luck with them. So, I decided to go with them. I do the claims online and the website is very friendly. The technician that I had was super friendly too and I have a second claim that’s pending right now for a couple of weeks.

Randy was very professional and helpful. He solved my problem very quickly. I give Randy 5 Stars. The wait to chat was almost 20 minutes, which does not bother me. I have things to do while I wait. If there was an estimated wait time, or some indication of where I was in line, I'd give the overall experience five stars.

We purchased our premium home warranty when we purchased our house and found the sign up process easy enough. Things were going fine until my dishwasher began to have issues and we filed a claim. A service tech came out to the house and took some notes. Long story short - we were told that we need a new dishwasher since there are no parts available for our current model (They don’t make them anymore).

Hurray!! I I got my New AC install today. Now I can sleep in my master bedroom, whoa! I would have gave them 5 stars but for the fact that it took so long, multiple calls, as a matter of fact I went to their messenger page, where I got more details update than the customer service agents over the phone that always give different updates information. I nearly thought the company is not real or maybe in financial stress, Guess what, I just recommended HWA to my family that just bought a house, because HWA got me an upgrade with energy efficiency. My 5 STARS go to the VENDOR TURMAN MECHANICAL SERVICES LLC. Very professional, job well done, neat and covid 19 conscious around my family. Though it cost $825 out of pocket for non coverage part. I hope my furnace will not take this long.

I've submitting claims with Home Warranty of America over the phone and the customer service has been fine. So far, so good.

First and only warranty company I have ever dealt with, but was offered up from previous home owners. If there was a ZERO stars option, they would get it. The absolute worst customer service company ever! First off, located in Guatemala! Secondly, I put a claim in on May 24th, in Chicago, IL, for an A/C repair. Today is July 6th, and I still don't have anything. I continue to get the run around, over and over again. I would love to get to the bottom of this, but it's useless. I call every day, and get a different story every day. I have been told repeatedly that my claim has been escalated, yet when I talk to the next person, they say that it isn't and that they will escalate it. Absolutely Horrible!!!!

Got the required response that I needed fairly fast. I will be getting a call in a few hours. It was just what I needed to hear baking in the heat with an air conditioner not running. I am looking forward to it getting fixed! Thanks!

Home Warranty of America responds not immediately but quite quickly on things that I need repairing. We had a dishwasher claim and within two days, they sent somebody out. They checked that we needed a new motor, and the service guy came in and put it in. The dishwasher is working fine. Whoever they sent out, they do good work.

Home Warranty of America’s claims process is not bad but I don’t like that you can’t pick the people that you want. Whoever shows up, shows up. If I've worked with people in the past, I don't see why we shouldn't be able to pick them again. But other than that, it's fine. It usually takes a week for them to send someone out after I submit a claim. When the contractor came out for my dishwasher, they told me that it was not working and they would send a replacement. So, they offered me either the dishwasher or a check. The dishwasher they were offering me was junk so I told them I wanted a check but they sent me a debit card, which I couldn't use everywhere I wanted to.

The last thing with the washer and dryer was a gigantic snafu. That was a fluke situation. I had a hard time communicating with the person on the other end. I couldn't understand their accent. They might have said the same thing but I had a hard time understanding them. There were two claims - one for the washer and another for the dryer. I had an all-in-one washer-dryer - dryer on top, washer on the bottom. They put it all on one claim and we didn't work with the other one. It took a long, long time, like 12 weeks. That's a lot longer than it should have. I finally got disgusted and said I'd take the cash buyout. At the time, I had a broken wrist and lugging around laundry everywhere wasn't exactly an easy thing to do. It was a nightmare but we got through it and the contractor was a good guy. Before this incident, I liked HWA. I kept it up every year. There are some big-ticket items that are gonna be going out sooner or later. I don't know when, but they're a lot bigger than what the premium is.

Was having trouble accessing my account but the on call assistance made it very simple. The call options were very broad and a little confusing to who I needed to talk to but I ended up in the right place eventually.

I have no complaints about the people who work for HWA. Though I've had to wait quite some time a couple of times for non-emergencies, they've been right in time. Everything's been done when I've called them.

HWA company doesn’t provide any repairs or replacement if needed. They charged you service fee of $100.00 per appliance, even they come out to your house once, and after that you will hear all possible rules, excuses, which simple means they will not do any repair or not pay you any money for replacement. Also, their website is not friendly; you will not be able to see your own policy or any reports for the claims.

I've been happy with Home Warranty of America's service. Their contractors are good.

Updated on 07/16/2020: This is my second review in the last three weeks. First review the company reached out to me publicly so you could see their response. From there on our messages have been private. It was reassured by the company that they would look into the matter and my issue would be resolved within a week. It’s still been two weeks Since I heard anything. So since October 2019 I’ve had no heat or no AC in my upstairs. It’s now the middle of July 2020. Every time I call I’m on the phone for two or more hours and nobody can give me any new information. Every time I call I asked to speak to a manager there is never one available.