Home Warranty of America Reviews

Sometimes, claims with Home Warranty of America can be simple. Sometimes, it can be very difficult. The claims itself go through, but the problem I have is with the people who render the services. The first company that we got in town that came for my AC didn't really do a good job. It was a back and forth on the same thing and they charged me all the time, and they couldn't really get the job done. Finally, when we got the second company, they were able to do it. Then now that I had it to come to my garage, it took almost an entire year for them to come get it down. I put in a claim, they came and checked it, I pay the $75, they went and never came back. It stayed that way for about three months. I called and they told me my claim disappeared in the system. I should blame Home Warranty of America for that because my claim is not supposed to get out of the system.

It was really easy to sign up with HWA through the agent. Then, we renewed our plan with them. We put in four claims over the year, only one did I have trouble with. It was a month-long process, trying to get Home Warranty of America to deal with the fact that nobody was calling me about the claim. There was something that happened and Home Warranty of America said it was their fault, not the contractor. They took responsibility for the fact that they messed up and I appreciated that. After they realized that they messed up, it was pretty quick to get that through.

On September 13, my AC went out. It was not working anymore. It just got repaired yesterday. I've waited four months to get it repaired. HWA would not process the claim. They would not give me any feedback back. They would not call me back. They would not let me know what was going on in the process of what was the holdup until I started calling everything complaining.

We've had Home Warranty of America for 12 years. We have friends that are with other companies and a lot of times they have concerns or issues. Those are things that we haven't been exposed to. We are aware that it does take a little bit of patience sometimes when you're doing these different work requests, but our experiences have always proven to be favorable for us. For that reason, we chose to stay with the company that's worked for us. The process of signing up with them is really easy. It's automatic renewal for us. There was once where there was an issue with the system where it didn't automatically renew us. When I called, they identified that that was an issue, and then they just backdated the renewal so that there wasn't a gap at that time.

Called in for our tenant's fridge on November 19th, and their tech advised to replace: french door 29 cubic ft fridge not fixable. No action or help from HWA until 15 days later and constant phone calls. Calls going to Guatemala with roosters crowing in the background and promises to take action but zero follow-through. This poor woman had all her food go bad and had to go without refrigerated food at home in a Covid-19 situation all this time, and they have the nerve to offer an inferior brand replacement, with an additional two weeks more to receive delivery. We would have to haul away the bad one ourselves too! Forced to opt for check settlement...$1495 but replacement is $3000. These people are unethical and take advantage by wearing you down. NEVER BUY THE POLICY.

When you call Home Warranty of America and you never get anyone, just like everywhere else and I don't know if it's because of the COVID. You just get these options and you push all these buttons. If you call first thing in the morning, you're on hold about half an hour. But if it's anything after that, it's pretty long. It also takes a long time to get things done with their contractors. Our home is in Bend, Oregon, so it's not like a ton of contractors are available and it usually takes a bit of a wait. But again, I'm not sure that because of COVID, they may have limited people working.

Everything is fine with HWA. I've been dealing with them for quite a while now. It's very easy to submit a claim. I just make a phone call and they do the rest. They're a timely company. They got good technicians that can come out and do the job and friendly service too.

Everything is good with HWA. It’s a great company. When I opened my account and when I got my claim, it was very easy. The technician was very helpful and very professional, too.

I renewed with Home Warranty of America and my experience was good. Their sales reps have been all right and everything goes well when I call. But the people that they use don't seem to have a sense of urgency to get there. For instance, my hot water heater went out and was leaking all over my basement floor. So, my carpet was soaked. The guy came out a day or two after I called, which was great. But he told me I needed a new hot water heater, that he could order it, and he'd have it by Friday, which was a few days away.

I had some issues with Home Warranty of America during my first year with them. I had a couple of claims that just didn't go well and their process was kind of convoluted. It was a little frustrating as well, but they were remorseful about the issues and gave me a great deal to re-sign. The renewal process was pretty simple, except for the fact that it wasn't clarified about everything that came with it. And I had to end up adding a couple more items in my home because the rep that I spoke with didn’t let me know that they won’t cover that. Aside from that, there doesn't seem to be a good line of communication between them and the companies that they refer to do the work. Each time that I've made claims, I've had to call the companies that they refer for the repairs to get on the schedule for myself and I wasn't called automatically from their company. But that’s all I don’t like. When I talked their reps, they were pleasant and professional.

Home Warranty of America had more information on their stuff than the other places. The questions I had were already on their files. They only had two different plans but most of it covered a lot of the stuff that I had a fear of breaking down or something. I was also interested in them because of the price. So far, I've done two claims. The first one was really good. They came out the next day and it was an easy process.

So far, Home Warranty of America has been terrible. I've got COVID. We're sick and our furnace died. I can't get them to give us a new furnace. They sent a contractor yesterday. He said, "Yes. You need a new furnace." Today, I just got off the phone with them, and the warranty people don't know anything about it. He hasn't told them and I can't get him on the phone. I'm very dissatisfied.

Gregory was very helpful and courteous. It was really easy to file a claim. It did not have to wait a long time. He found our account very quickly and answered all of my questions. I am hopeful that our issues will be resolved. Thank you!

Home Warranty of America has been really understandable whenever we call. But we don't usually use them often, only when something major breaks, and they've been really helpful. I recently had a furnace that went out and we got that taken care of. So, I was happy. But they should provide more details on what parts they cover and what parts they don't cover. They should give a good explanation because if a part is connected to something, they don't cover that.

I pay the monthly fee. When I go to put in a claim, 90% of the time, Home Warranty puts it back on me to find someone to deal with the problem versus giving me someone. My last two claims are a perfect example. I had some electrical problems I was trying to get taken care of. They're still not yet done because a person came to do the assessment and I have to pay him $70 or $75 out-of-pocket. Those vendors said they would come back to me after they talked to the Home Warranty company and then no one did.

When I purchased my home, the person I bought the home from added Home Warranty of America into the deal. I've submitted a couple of claims and it's very easy. Customer service has been excellent and my interaction with the technicians were good as well. When I replaced my AC unit, it needed modifying. I had to pay a large amount of the bill because they didn't cover the modification of it, and I didn't know that. They let me know and they explained why there had to be modifications. If the house is an older home and you have a home warranty, their modification parts should be covered. At that time, I had to pay $1,000. I thought I had a warranty. Besides that, everything has been great.

Currently have 2 claims that are over 2 months old and no resolution. For over 2 months each claim has supposedly been "escalated" to their team of professionals who find contractors in your service area with the promise of a call back within "24-72" hours. For these 2 months I have received no such call and have to call myself and receive the same song and dance of "escalation". When I ask to speak to this "escalation" team or someone that can assist me with more information I am greeted with the company line of "we are not allowed to transfer any calls, company policy".

We purchased a HWA (Home Warranty of America) for a new home. We moved in August. The washer died a month later. We started a claim with HWA immediately. It is now 4 months later. At the beginning, HWA sent a repair man out to my home quickly. They found the problem. Unfortunately, they couldn't fix it and it needed to be replaced. Again it is 4 months later, nothing has been resolved. They haven't replaced it. We have to call EVERY 3 days only to be told, "oh, well the last step wasn't followed through". "Let take care of that and we'll call you tomorrow". No one had EVER called me back!!!! Meanwhile, my family of 6 does not have a working washer. I DO NOT recommend this company!!! I repeat, RUN AWAY, run far far far away from the company. They are useless and unhelpful.

I was having some issues with a sewer smell in my basement. I called Home Warranty of America and they sent someone out. He told me what I needed to buy, charged me $100, and he did nothing. I never went to purchase because I didn't know what I was doing, that was why I called the warranty. I still haven't figured it out. Overall, I didn't like them.

When we bought our house in 2017, we asked for a warranty. The seller included the warranty through Home Warranty of America and because of the ease at that time, we went with them. We just extended the warranty when that one year was up. Signing up was easy as it was a continuation. We had had a few little things here and there that Home Warranty came through on but they weren't excellent service. We had to go back and forth and go through different vendors. We've never really heard good things about any warranty company. We assumed warranty companies are all this way but we at least wanted to be covered if something big happened.

We were shocked by electricity and some things went out in the home. The repair guys were able to come out and see what exactly was wrong with the items that had to be fixed. The claims process with Home Warranty of America was quick and easy. They were reliable and I haven't had any issues with them.

We've had a couple of issues that we've dealt with and they've all been taken care of. We've called Home Warranty of America each time. We had a problem with the ice maker as it was not making ice. It was all messed up. I called HWA and the guy on the phone asked typical questions. Then the contractors seem to be okay. They got to come out and troubleshoot it, and then, they got to come back. I understand they can't carry every part in the vehicle, and it gets to be a problem. But with some items, it seems like it should be something that can be narrowed down to the point that if it's a control panel, they should bring one with them and swap it out and be done, versus having to sit home for two whole days, the one day for them to troubleshoot, and then another day later for them to come back and do the repair.

HWA was there when I got my mortgage. The previous owner used them and I continued the contract. I made a claim for my AC unit and that was a very frustrating experience. It was also very hard to get in touch with someone who would speak frankly about what was going on. Customer service would never give me clear answers and would always ask if they could call me back. But they would not call back or they kind of just transfer me in circles.

I've had HWA for about 11 years and if there was an issue, they rectified, so I didn't have problems. They replaced my water heater within 24 hours and I was happy with that. It's just that the wait time when I call in is a little long, but it also might be with the COVID.

I practiced real estate for a while and through the relationships that I've built with some of the Realtors, information about Home Warranty of America was given to me. I've had HWA for over 10 years and I've always had really great experience with them. They always send competent vendors and they're very receptive when we call. The claim process is very easy and that's what I like about them. You can do it online. You submit your information and they send you an email. The vendors can make appointments pretty quickly.

I have spoken to their customer service department and supervisors over 15 times with no results in rectifying a problem with my heat and air. It has been elevated several times and still no results. This has been an ongoing issue since September 2020 and it is now mid November. Absolutely ridiculous for any warranty company. I would not recommend this company to anyone.

We had two air conditioner claims last year. One claim was for the smaller air conditioner and the air conditioning company came out and repaired it the same day. They took care of that one. However, on the other claim, we ended up having to pay for it ourselves because the air conditioner failed, and Home Warranty of America couldn't produce a new one within three or four weeks. I've been fighting with them to get repayment. They said they were going to pay, but we haven't received any so I don't know if they're actually going to do it or not. We’re four months into the process now. I'm not super happy with them.

People purchasing a home warranty should know what their deductible and what their warranty covers. Home Warranty of American sends out pretty detailed information in regards to what's covered and what's not. HWA is fine and submitting a claim is not hard. It’s the repair people they are in alliance with that I have the hardest part with. It's having them contact me in a reasonable time generally. I am told it would be in 48 hours and that if I don't hear from them within that time, I should call HWA back and they would see what they can do. Sometimes, we don’t hear anything in 48 hours and when we call HWA back, they set us up with somebody else. I know this is a COVID time but sometimes it can be frustrating.

Really appreciate Georgina's help. She was polite, coherent, listened, and didn't diminish my home's issues. I hope the service people are as kind. The only thing I wish is that there was not such a wait for help with repair people. And last time one came, they were very condescending to my daughter about the air conditioning. And that was after days of her sitting in a hot house in the summer.

I called in early October and filed a claim for my Heater and A/C system not working. HWA said they didn't have a contractor in my area but they would try to find me one. Several follow-up calls and a month later, they still don't have a contractor and told me to call my own. My contractor came out and gave me a diagnostic and estimate for a new system. We submitted that early to HWA, estimate of $5100. After a back and forth with them for more info, HWA advised they would not cover the new platform for $60. Cool, the new HVAC system was installed a week later.

I’ve been with HWA for several years. If it’s something like the toilet clogged or something normal, it’s not that expensive, they’re not gonna bat an eye. They’re gonna cover it all day long. But when it starts getting to larger items, it'll be everything under the book on why they can’t cover it. Recently, I had them send out the guy who came out the previous time 'cause they did some good work. I had trouble finding who it was ‘cause it seems like they have different systems now. They have a current system and then they have an old system. The rep on the phone didn't know how to get into the old system. So they put me on hold forever. I even went to their new website and it doesn’t have any of the old histories on it. Just the new claims. It was just silly. They didn't design it that well.

When we had to contact Home Warranty of America for something, it was all taken care of at closing and we recently renewed. At the moment, we have renters in the house so the home warranty covers my back.

I was happy with the agent Georgy @ HWA today (11/19/2020). Although it took a long time to get the final report ok'd, so far so good. Time will tell. He connected us up with a new Service provided plumber as we had no help after 2 weeks from Rite-Away-Plumbing. We look forward to working with Safeguard plumbing ASAP to get our kitchen sink replaced and working again.

Georgina was so very helpful and gave me the peace of mind I was looking for. Very pleasant experience. I had no issues with finding out the information I was looking for. The experience was fast and complete. Would highly recommend this company. I have nothing but good things to say.

Did a password reset and was unable to sign in still. Used the chat feature and had the pleasure of speaking to Georgina. She was prompt, polite, and got me back into the online portal quickly and effortlessly. Thank you!

Everything is good with Home Warranty of America. I’ve had them since I’ve had the house, which is four years and I’m happy with them. Every time you make a claim, they fix it. You book online and they get back to you quickly and take care of the issue. So, I haven't had a problem with it at all. HWA is good to have if you have a house because things can break.

Home Warranty of America was the one that my previous house owner was using, so I continued with them. Their claims process was pretty simple. There are not a lot of hassles. It's straightforward. I can call them or I can make it in the web. They were very prompt, and they’re also feasible to change the service to a different service provider as well in case of need. So, it’s all great so far. There was just that thing a few months back. I wanted to log in to my account, and I couldn't do it. I couldn’t change my password as well. When I tried to change my password, it used to say I would get an email and I never got it. I could not even make a contact with the guys. But I got it cleared.

Georgina did a great job helping me quickly get my online account working again. This was after months of calling and being told the system was having issues. After digging in, she realized there was no account. So it must have been removed at some point. Thank you, Georgina!

Our AC was supposed to be covered and it wasn't. Then, when COVID first started hitting, we had a leak in the house. We had to have a plumber come in but we couldn't get ahold of anybody. We couldn't do online. Nothing was working and so, I called Home Warranty of America and talked to somebody about it because we had to pay out-of-pocket. She was rude about it. So, I said that I’m done with it. I wanna cancel because of their customer service. People should put their money towards saving up and fixing things and having someone else do it because it seems like I had to jump through a lot of hoops. It was a terrible thing and it wasn’t worth it.

Our Realtor suggested Home Warranty of America. Their claim process is simple. I had a claim on getting my AC serviced. The contractor that came out was professional. We had to have three different contractors scheduled because the first two that they scheduled us with had horrible reviews. Home Warranty of America should probably look at the reviews for the contractors that they're going to schedule people with, because most people will review the company. I wouldn't want somebody with 1 star or 2 stars coming in and working on my property.

I've had HWA since I moved into my home 4 years ago. I've had a few claims and they were always helpful and friendly. I even had an emergency plumbing situation that they reimbursed me for after the fact. Of course, I found out that I should have called THEM for the emergency plumber (who knew?!) but it was great to have them hold up their end of the bargain. Well worth the price and effort.

There's been one or two claims over the course of time that I've had Home Warranty of America that I've had to file. One of them was a little bit late, but overall, it was not terrible. The issue was my hot water tank was going out. We noticed that there was some lack of hot water coming through initially. We looked and realized that there was a leak on it. That was repaired. But after that happened, we started to notice rust-colored water coming through. That was when I called up Home Warranty and had them send somebody out.

Home Warranty of America was able to help us with plumbing on several occasions as well as on the air conditioner. We’ve had at least three claims. HWA has got the customer service down pat in the two years we’ve had them.

I have attempted to file 3 claims now that I thought would be covered on my home warranty with Home Warranty of America. But the fine print and loopholes allowed this company to keep the money that the previous owners paid without giving any sort of useful coverage on the line items supposedly covered in the policy. Also you end up shelling out the service fee to get whatever technician or contractor they send out to you. My washer is leaking because the soap tray is broken but the fine print doesn't cover that part though in the "What's covered list," it checks off the washer and dryer.

We talked to somebody from Home Warranty of America when we did a claim and the person was very courteous and answered all the questions. We had our own technician service our claim and then, it got reimbursed. It was an easy experience and HWA was able to help me. Even though I didn't get the stuff on the original time, they were able to reopen up the case relatively easily and I was able to get a check.

We have had really positive with everybody that came out. There's only been one incident that we weren't happy with. It was hard to get ahold of Home Warranty to get them to call us back. Other than that, I recommend them. We saved quite a bit of money by using them.

I needed a home insurance and the experience was okay when I signed up with Home Warranty of America. I have a claim still out with them though and I haven't gotten any response back from them yet in regards to it. So, I would have to call them back and figure out what's going on.

I got an ad from my credit card company saying that I got some kind of rebate if I sign up with Home Warranty of America. I had an old HVAC system that was gonna die in a couple of years. So, I wanted to make sure it was covered before it went out on me. I got the warranty. Usually, I call in to do my claims. They give me a company to contact, or they say they'll reach out. Usually the companies that they give me never contacts me, so I had to reach out to them myself to schedule the appointments. In a couple of instances, I had my water heater go out recently. The company that they gave me wouldn't come out for like a week. We were gonna be left without hot water with company in the house for over a week. So, I called them back and they told me to just schedule my own appointment, so I did that. Then they ended up only giving me less than half of the money that it cost for the water heater replacement.

I came across Home Warranty of America when we purchased one of my houses. It was one of the ones on the recommended list that my agent had. I'm a real estate agent and most of my folks would ask me, “Do you have experience with them?” I got Home Warranty and then also American Home Shield. I said they'd get better service from Home Warranty of America.

We've had a couple claims to Home Warranty of America and we got excellent service. We had a washing machine that went totally kaput, and they replaced it. The contractor was excellent. They checked a couple different things and couldn't get it fixed. Then they submitted the claim. We were able to replace the washing machine. So, we're very pleased with everything. Al the contractors that come out have been very professional. I'm very happy with the service. My son recently bought a house, and I told him to get Home Warranty of America.

The Chat with us feature is amazing. Georgina was able to help me figure out the account mix up. She was also able to link the correct account number to my actual account. It did take some time to review the information, but overall this was helpful.

When Home Warranty of America had to come, they came and the sales reps were good.

I saw HWA advertised on television and it looked pretty good. I called up and I talked to one of their salesman. He was very nice. He explained everything to me if I had any questions. They told me that if they can't fix it, they have to replace it and that it’s $100 every time somebody comes to the house. But with the other home warranty I had, I didn't have to pay when anybody came. I used HWA when something happened to my heat. The tech came and fixed it. Everything was okay.

I’ve been happy with Home Warranty of America. I don't have to google for any plumbers or look around. I just call them and tell them the problem, and they look for a technician. They’re good and very professional. I just had a problem with my garage door recently and I called HWA. They sent a repair guy right away.

In the past, Home Warranty of America was timely in responding to my request and the contractor that they sent out were knowledgeable and got the job done. My furnace went out and there was a main crack on one of the main pipes at my house. Having accessibility to contractors who could get the job done and having insurance to potentially cover it, are keys to any homeowner who wants to sleep good at night. The service helps manage risks. Factoring in a check-up based off the service provided will be a nice added feature to HWA’s service. They could touch base with their customers and see how things are going. I had a furnace that needed some repair and it would have been nice if the contractor could have checked and called to see how the furnace was still operating.

I needed to have something that was gonna help me out when I got divorced and that was how I started with Home Warranty of America. I keep it because if I have a huge problem that they'll have to cover, then I'll be financially better that way. Most people don't have home warranties but I have one because I know that if a refrigerator breaks and I have to replace it, I don't always have a couple thousand dollars lying around. It's easier for me to come up with $50 a month than it is for me to worry about what's going on. For the last couple of years, it has been smooth getting the contractors out. I was told to go ahead and call them if I don't hear from them in 24 hours. If I call them right away, they’re usually happy to make the appointment right then and there.

The technicians have been very professional in most situations. We've had one time that they didn't fix the problem and I had to call somebody else out. But aside from that, they had been good. We’ve had good luck with HWA. We paid our deductible and they came out and fixed the problem, and we’re good to go.

We’ve been happy with Home of Warranty of America. They choose reputable people who are local, which I appreciate because I've always lived in little towns, to come and service whatever appliance or utility we needed. Most of the time, HWA got someone out right away. The response time was always good and I haven't had a problem where I had to wait days and days to get to what I needed. We've had several different things we've had them out for but the most serious claim that I had was a plumbing issue. It ended up with having to tear up some of the patio outside but they took care of that as well as when we had a toilet overflow.

When I first bought the house, I used Home Warranty of America when the hot water heater fell apart. They were good to work with. So overall, I’m happy with it.

I went to the website, filled out the claim, and it took a couple days for someone to contact me. The website said that someone would contact me in 24 to 48 hours, but that didn't happen in that time frame. But when the contractor came, he fixed the issue and we haven't had any issues since then.

My pump went out when I first got it and I called Home Warranty of America for the service. They referred me to a plumbing company. The guy who came out was good and fixed the problem. I just renewed with HWA. With a house, you need a warranty and when something happens, there shouldn’t be any questions.

I've used them a couple of times. They replaced the blower motor on my AC unit. They also fixed the dryer one time. My experience has been good so far.

My account with Home Warranty of America got behind a couple of times because I realized it didn't have automatic payment. When I made a manual payment and everything was up, it wouldn't let me file a claim because of a hold. So that was aggravating. Trying to call the customer service was fine but when I talked to a person, it wasn’t very helpful either. Every time I called, I got a foreigner, which is not a bad thing, but I don't know if it was just a misunderstanding with communication. Then, HWA automatically renewed the policy without me even knowing about it. The experience wasn't great and I don't have them anymore.

We've had a dishwasher service that’s been called out at least three times. There have been three different contractors so far and they’ve never gotten it fixed. They would come out, do something and say that they would be back. But they never came back. We’re busy so we forget about it. We might follow up once with the contractor but it's out of sight, out of mind. My dishwasher hasn't worked in over a year but on every other issue that we’ve had, Home Warranty of America has been great on this house and my prior house. I’ve been with them for 15 years and they’ve done a good job. HWA has not been an issue to deal with. It has all been the service providers.

I pay Home Warranty 59 bucks a month for the peace of mind that if something breaks, I don’t have to cover that besides the 100 bucks that cost for somebody to come out if something was wrong with it. The last thing that I had to use Home Warranty for was when our washing machine went out. I gave them a call and they said they were gonna send a company out to take a look at it. The company came out two days later and they said the parts to fix the problem were gonna cost more than what the machine is worth. The next day, we let the Home Warranty people know and they said they were gonna replace the whole unit. They would either send me out this much cash, or I could pick one of these washers from this website. I picked the one from the website. A week later, somebody came and delivered it, and took the old one away.

The contractors have hall been pretty good. HWA has been professional, responsive and competent. They had to replace my air conditioner and dishwasher. My experience has been pretty good.

So far, Home Warranty of America has been good. Every time we've needed a service, they've come and fix it the first time. My most recent claim was the garage door opener. The contractor did a good job, and he did it quickly and accurately. The service was beneficial because then it would cost us full price to replace whatever he needed to replace if we didn't have the warranty.

I was originally going to use Home Warranty of America but the people I purchased my home from already had a warranty service through Old Republic. It sucked. I've been with HWA for two years now and the reps have always been very helpful.

We've had a couple of plumbing calls. The contractors did professional work and courtesy. I'm happy with the service. Repairs are done in a timely manner. But HWA should have better website service. I had difficulty making changes to my accounts online. It's been difficult to access things online. Statuses never get updated. Over and over again, the statuses online is not reflecting reality.

It wasn't too hard to get through Home Warranty of America, but it wasn't a good experience. I was locked into a four-year plan. And when I called, they wanted me to go find the stuff. They said there's nobody in their network. They said, "You could find a heating and cooling guy to come look at it, and we'll reimburse you whatever he charged you." Then I waited for a reimbursement. That really didn’t help me. I feel like I spent a year working for the payments and then get nothing for it. They could get more service people in their network.

The claims representatives have always been good when I call in claims but the vendors that are sent out are not always the greatest. It’s hit and miss on communication and getting the work done properly. One time, a vendor was out but they didn’t fix the problem and they didn’t tell me that they didn’t fix it. Then months later, my tenant was wondering what was going on.

Home Warranty of America had someone come and double-check my dishwasher. Because of COVID though, they didn't have anything in stock. So, they ended up sending us a check. Money takes forever to get out to places so we ended up waiting a month and a half for the check to come in. HWA has been doing the best they can with how COVID is going. I've never had a rude experience with anyone their and their reps do their best to understand. With HWA, it takes a while for a few things but other than that, their service is pretty good.

I've been satisfied. The warranty keeps me from worrying about money. I had a roof done partially a couple of years ago, and it worked out fine. I haven't had any problems.

The reps were polite and they tried to be helpful. But I'm in a situation right now where they accepted my claim and then, they are now telling me they're not going to cover the item. If that was the case, it should have been told before submitting the claim. The contractor came out and I paid them. When they said it needed to be replaced, they said the item wasn't even covered. But why would HWA bring somebody out for an item that was not covered? I don't understand. I'm still dealing with them, trying to get it covered. The contractors that HWA send out are poor at best. Most of them are not very strong.

My father had HWA and he gave me a recommendation that they were decent. In the beginning, the couple of claims that I submitted went pretty smooth. When I file a claim, they usually give the contractor's info to me over the phone - who the contractor is, the contact number, and the claim number. I'll also get a text message, too. But with these last two that I submitted, when I went through the phone system, it sounded like they misroute it to the wrong departments or the call would just drop.

I've had five claims with Home Warranty of America and there have never been any questions. They get somebody right out. For a plumbing claim that we had on a busy weekend, they allowed us to find our own contractor and they reimbursed them. HWA talked to the plumber when he got to my place and he explained the issue to them. They said "okay" and he did his job. I paid him the $60 service fee and HWA paid everything else. I've referred them to several people.

We usually do our claims over the phone and the reps have been respectful and responsive. They would give us the information when we call, and they connect with people. There's been a couple of times where the contractors were a little slow with getting back to us and we've had to call back and they've had to reassign. Other than that, the service has been pretty good. We've had a pretty good experience. We've used the services a couple of times since we've had it and we've been very pleased.

The chat service finally fixed my problem in a few minutes. Phone calls and emails have been unacceptable in resolving my problems. This has been going on for two weeks. Each contact made some progress but there is a BIG problem with the website because I could not get the link to accept the terms. This needs to be fixed.

We've had numerous claims for our swimming pool and for our pool equipment. We've had a couple of bad experiences with the contractors, but in general, it's been good. The one issue that we had with HWA was we paid for the upgrade on the warranty coverage so that if our hot water heater or our AC went out, we could upgrade to a tankless hot water heater or energy-efficient AC. When we upgraded to the tankless water heater, that process was not seamless and they didn't know what they were doing. The contractor that they had selected for us installed it, but then we found out later on that they had not gotten the required permits. So, we had to go back through a permitting process when we did some construction on the house a couple of years after that. It was a big mess.

A home warranty is a good idea, especially when you don't fix things yourself. Cost can be expensive, so I was happy to have it because I had some things that broke. Now, I'm renting that house, so it's nice to feel a little more protected when I'm not living there and someone else is using all my appliances. But since COVID, I'm not happy with HWA's service. Once people won’t answer the phones and won't help me get online, I don't care to pay my bill and keep it.

I didn't like my previous warranty provider, so I switched to Home Warranty of America. At first, I wasn't sure that it was a good fit because about three months in, I called for some assistance and it seemed like the person that I was talking to on the phone was trying to get me to say something that would disqualify me from the service. But I told her that I didn't even know for sure that that was what happened. Despite that, I stayed with them and the next time I needed service was a year later. I almost thought they needed a few more payments from me first but after that incident, they have been more than helpful.

Home Warranty of America was included with the purchase of our home for the first year. Signing on for services after that was very easy. Their website is not all that great sometimes but when I call them, the reps get things taken care of really well. Our pool pump wasn't working properly one time and HWA's contractor was quick. Things have been back to normal since then. We've had a dozen claims over the last six years with HWA and for the most part, those claims have been good experiences. They do what they say they're gonna do and they're very responsive. When the fix doesn't work, they get their tech back out and they keep doing that until the job is done.

You don’t do anything you say you will. I’ve been waiting on my replacement refrigerator for almost 2 months with a consistent runaround. I would never recommend your company. The lady on the chat gave me a wrong number to call also. I will be filing a claim against your company for fraud.

I like having it for the unknown because crazy stuff can happen. It gives you some peace of mind.

I used Home Warranty of America on my last property. It wasn't great. I spoke to somebody who was challenged with the English language and there was an issue with the dishwasher that should have been covered by the warranty. It malfunctioned and I couldn't find any repairman that would work with Home Warranty of America in terms of reimbursements. They just wouldn't.

We have Home Warranty of America for our property in Diamond Bar, California. We make claims over the phone and everything is good with them mostly. Contractors are always on time and so far, they've been good. Home Warranty of America is useful and helpful. I would refer them.

I've had a couple of different issues that I've had to make claims on and being in Charleston, South Carolina, some of them were very simple. Home Warranty of America's reps answered the phone and within 24 hours, I would have an appointment. But for the plumbing, I couldn't get anybody there. There was just no availability. Home Warranty of America engages third party support. So, they make deals with local plumbers, local electricians, local appliance repair people, and so on. And it's very clear that they don't have any plumbing resources in Charleston.

We bought this house a little over a year ago. We had Home Warranty of America when we bought our previous house. I did some searching online and we picked them, and we've been with them since then. Before 2020, everything was easy. I could just go online at any time to file a claim, but I have not been able to do that at all. The online system is not working. I can't log in. It's just a hassle now to file a claim and it's never been like that before. It was super easy before last year and this year.

I own six policies with Home Warranty of America for my rental property and for my own home. Recently, my clients in Harvest Hill had a plumbing problem. Pipe Doctor came out and just left a valve. They said that they couldn't do the work. They left me a message stating that the $75 fee goes to Home Warranty. I had to get another person to come in and do the work. I paid additionally although we paid the $75 service fee. I'm not happy with Pipe Doctor and I'm not happy that Home Warranty discontinued a wonderful vendor that they had which was Plumb Unique. Plumb Unique told me they didn't wanna do business anymore with Home Warranty because they weren't paid. I almost canceled.

With the inflation going on, plumbers and electricians have a high cost. I signed up with Home Warranty of America in case I needed them to fix some things I would come across and so far, I've had a lot of problems trying to get them to find somebody to do work for me. They haven't repaired anything. The furnace has been chewed through by a mice, and I’ve also had plumbing problems that were found out to be in the backyard. So, the city came out and fixed that. They worked on that three times now and they're going into the fourth time.

During this time of COVID, we never could find a contractor through Home Warranty of America that would come to the house and do service on a refrigerator. They told us that we could go and get somebody local, which we did the next day. Then we had to jump through some hoops, but they ended up reimbursing the entire amount for the service call.

Home Warranty of America has been beneficial in the two years I've been with them. If the air conditioner goes out, it helps a lot just to pay my copay as opposed to having to find a repairman come out and charge thousands of dollars for something that really doesn't cost that much. Calling HWA is not a problem and their reps are wonderful. But the ones that they contract to come out to do whatever needs to be done take almost forever. Their contractor came out for our air conditioner. Someone was supposed to come out for our refrigerator but they never showed up. I was told the order would be put in and I would be contacted when someone can come but we never heard from the contractor.

If I submit a claim with Home Warranty of America, it might take four days for the people they do work orders with to respond. Then, they would tell me that they never heard back or there was never a response and they'd wipe away the claim. And I got to call and get the claim redone again because nothing ever happened. I called in a claim for the AC not long ago and the contractors said that they were going to be there on certain times. But they never showed up on the certain times they said they were going to be there. They said they didn't get out of the last job that they were at until 9 o'clock, but they told me whenever they got done with that place that they were heading to mine. So, I stayed up until midnight waiting on them. In the end, they said they were sorry and that they had to fit me in their schedule again, but it wouldn't be in the next week or two until they could get me back in again.

Through the pandemic, I had to wait several months to get a new air conditioner unit. At first, it took forever to get in touch with anyone at Home Warranty of America. When they sent someone out, the contractor said we were gonna need another one. But they couldn't get it and then, they weren't responding either way, for months. I have kids with asthma, and at that time, my grandkids were staying over and they had lung issues. It was getting warm and I needed the air conditioner. Also, I couldn't get in my account online and I couldn't get ahold of anyone to help me get into my account. No one was answering the phone.

The previous owner of our house had Home Warranty of America. Signing up for their service was pretty easy. It was short and sweet. They've been pretty good so far. I did a claim last year because the pipe underneath the house had a leak.

We wanted to repair our roof. So we’re trying to look into home insurance and all that. The representatives at Home Warranty of America explained everything, like what they would provide. Overall, my experience with Home Warranty of America has been good.

We've had Home Warranty of America when we lived in another home as well. When we signed up, everything was great, but they recently changed over in the past year to another company. I‘ve called them in the middle of the night before. They've had somebody come out and fix my air and everything when I lived in another home years ago. People are always friendly and great and they would call and follow up with me. But since they've changed over, we seriously thought about not renewing our policy. Our dishwasher’s been broke since September and all we keep getting from Sears is they're still waiting on the parts.

Everything was great with Home Warranty of America before. I've used them for a long time but it has changed considerably. I'm really disappointed with Home Warranty of America 'cause I've had two failures in my house and I've been waiting for months to get them fixed. This is the second time this has happened. My air conditioner failed last year and It took five months to get it resolved. So my dishwasher and my microwave failed. The maintenance guy came out right away and they determined that it was bad. It couldn't be repaired so it had to be replaced. Then for the last several months, we've just been waiting. Different things have been taking place, but nonetheless, it's still not fixed yet or replaced.

We had to file a claim within the first month of being in our house for our dishwasher and it was handled pretty swiftly. The person that came out and fixed our dishwasher was really nice. We had another issue and they sent out a plumber at first because it was our toilet. Then the plumber said that we needed a new toilet. But we really didn't. The issue was our septic tank. But the plumber was really nice and the company that he worked for was pleasant to deal with.

I just had a claim with Home Warranty of America about less than three weeks ago. There was something on our shower that needed to be replaced and the handle broke. They sent somebody out. They said that we tried to fix it, which the handle broke off. I didn't try to fix it. I was trying to get hot water. Home Warranty of America wouldn't cover the warranty on that aspect of it. We had to call in our own repair person to do it. It cost us $300 and now they won't warranty it because the first guy said that we tried to fix it. I'm not that happy with them right now. The other claims had gone fine. This is the only one that's actually been a pain in the butt, besides the contractors taking almost three days to get back, which I don't like. A phone call would be nice to schedule something, especially when the AC is out, and it's 100 degrees. But everything gets taken care of. It's just the time is pretty long.

We've had nothing but good things with Home Warranty of America. Every time they come, it's always good interactions. We had used somebody else before and it didn't cover the things that HWA covered. When I signed up for the service, speaking to the young lady went very well. There were some things that HWA covered that I didn't realize and she explained all of that to me. Every time she put me on hold and she would come back, she would say sorry for the wait. But I told her that she shouldn't have to be sorry. I wanted to get all this stuff accurately and that was what she was doing. The claims submission was very easy. I just called and told them what it was and within an hour, some guy called me to set up an appointment for the next day and took him 10 minutes when he came out.

Sometimes, the partners they have with Platinum Repair were kinda not patient for my tenants to explain what was going on on the equipment that was broken. But it's not HWA's fault for the partners' attitude. I'm going to refer more people to them if I see any friends who need warranties.

We have been without a washing machine since the beginning of August.

Hello Georgina 'Georgy' assisted me on the HWA chat line and is very kind, respectful and made me problem feel heard. I've been awaiting my claim to be filled for several weeks. I appreciate her willingness to contact purchasing dept to get in contact with Whirlpool to see what the hold up is after the delivery date has come and went by for my new dishwasher. She was pleasant, respectful and agreeable to help have HWA email with a update when the new backlog info is discovered and when is the next scheduled delivery date.

On 10/4 my oven stopped working properly and I filed a claim. On 10/21 it was determined that I needed a new range because it could not be fixed. It is now 10/29 and I am being told that they can't even try to order it until 11/2 and hopefully it is available. It will take 3-5 business days from that time to receive the new range. By that time I will have been without an oven for almost 5 weeks. This is completely unacceptable and the cash out option would not cover a new range and I would have to come out of pocket hundreds of dollars to replace. Unbelievable that they think it is okay for someone to not have an oven for 5 weeks.

The fuse in the microwave went bad and they had to replace it. We would have paid $225 but we ended up just paying the $75 deductible. When we had the claim for our washer, they didn't cover the whole price but they gave us the money to get a new one, which was pretty good. The contractors have been pretty good, except one of them. He told me that because they were low on job right now, they usually don't do this job because they don't pay too well. I was surprised when he told me that.

My daughter recommended Home Warranty of America. I submitted claims for the air conditioner, icebox, dryer and a washing machine. Everything was good.

We had someone come out for a dishwasher and they said that it was unrepairable. They told us that we would get another one but we paid for it ourselves. Other than that, every time we deal with Home Warranty of America, it's always nice and easy. We really appreciate them. The claims process is good. Considering that they serve so many customers, they are pretty speedy.

It started off pretty bad with Home Warranty of America. When I had a problem with the roof, they did not fix it even though the roofing contractor that I called out told me that that should be covered. They should replace the pipe jack that goes around the pipe on the roof and they would not replace it even though I had the roofing contractor come out. He even called them and said it is part of my roof. HWA tried to say that that wasn't covered because it wasn't an original part of my roof though it is. They squabbled with me on that. That was my very first claim and they would not cover it. I talked to the roofer and he said, "Go down and get this rubberized stuff that you wrap the pipe with." So I wrapped all the pipes and sprayed them with this coating so that none of them would leak. I went up and did all the pipes after that. I did it all myself.

Georgy is a great representative and professional. However, I am very dissatisfied with the lack of service with HWA. I tried calling for an emergency service request and no one has yet to call me back. I will not recommend HWA to anyone at all.

Very helpful and quick claim creation process! Hopefully the repair goes as smoothly. :) The agent was kind, knowledgeable, and worked quickly! I really appreciate being able to use the chat function to make a claim instead of having to be on the phone and on hold for a while.

Being a new homeowner, some things go wrong and because you only have to pay for the service fee with Home Warranty of America, that's a good thing. It cuts down on the cost of what it would be to repair whatever is wrong. Plus, the service fee is reasonable. I’ve had only one contractor and they were great. It was First Choice and I loved them. They were knowledgeable, and they explained what was going on and what needed to be done.

I've had good service from Home Warranty of America. Anytime I put in a claim, I get a response quickly. Their contractors have been excellent.

I am a new customer, did not receive account information after purchasing the contract. The representative on line was very helpful, updated my account information and provided what I'm looking for pertinently. Thank you for the good customer service experience.

When I bought my townhouse back in 2012, part of the buying process was that the former owner would pay for a year's coverage with Home Warranty of America. Since there were older appliances in the townhouse, I stuck with HWA as protection. Everything has been fine but I've had one bad incident with them. Last year, every time I would call, the reps would say that someone would call me back to discuss the problem I was having. However, nobody ever called me back. The problem started in April when my dryer broke and all summer, things were bad. HWA said I would be getting a new dryer and they gave me an arrival date. That came and went. I repeatedly called asking when I'm gonna get the dryer but nobody there was doing anything. Then, my grandson-in-law went to NBC news and got them to work on it. That finally got some results and someone from their higher-up office called me and offered to pay out my claim. This time, HWA actually issued a check.

Signing up with Home Warranty of America is easy. They'll take your money in a heartbeat. But getting them to come out, and finish and do the work is a whole other ball game. They are one of the worst companies on the market. Submitting a claim is horrible. Sometimes, you'll get a callback within three days and sometimes, you have to follow back up. It’s not a great experience. It was frustrating.

I called to give Home Warranty of America my credit card number for the renewal so that way, it would be charged every month and I had so many problems with that. They were telling me it had lapsed and that I had to pay in full. I had to call back multiple times to speak to someone. I waited weeks and weeks and still didn't get a call back. Eventually, they got me the renewal and they sent me all the paperwork and that they renewed it but I never got a call back. I was dissatisfied with how they went about everything.

I liked the simplicity that Home Warranty of America had. Re-signing with them was simple and I really didn't mind it. One of the main reasons why I stuck with them is because it's easy to renew. they have good pricing too. I had great services with HWA for the first year. For the second year, it's a little bit tough to get certain providers. But I don't necessarily think it's HWA's fault. It might be a lack of providers due to COVID and all that other stuff. But I've always been able to get ahold of their customer service just fine.

Submitting a claim to Home Warranty of America is nice and I like it but I’ve been waiting for about a couple of weeks for some things that they will report back. Those are the home appliances that needed to be fixed. The oven came in and it had shattered glasses. The technician who came mentioned that it may be due to the thermostat. Also, the dishwasher is down and the technician saw it too and he mentioned it on his report. It was supposed to get back to HWA. Another thing is the microwave. Th technician was cool. He came twice and apparently, there was an error as far as rescheduling. Having the service with HWA is good but they don't repair anything that is outside the house.

I've been dealing with Home Warranty of America for years with the property I had back in Atlanta. But I wanted to try someone different and see if I have a different experience. I left them and found a different provider. The company that I went to was slightly better. But they're all the same. It's extra insurance. If something goes wrong, then I have to pay someone to come out there but all of the fees kept going up for all of them, which was why I was shopping around. It used to be a $50 or $75 fee, then all of them jumped to 100 or sometimes, $150 a visit and that was getting ridiculous. Sometimes, it's something simple and I have to give them 150 bucks. If it's something simple and I don't have the tools to do it, then fine. But $150 for them to come out here and they're out here for three minutes, and then the issue is fixed and then, they’re gone, it's just like, "Ugh." I don't like paying it but I also know it's a necessity sometimes.

Home Warranty of America had good reviews. When my heat pump went out, I called in a claim and the process was easy and quick. The contractor I had was professional and came on time. They came the day after the holiday weekend was over. Timeframe, we were able to manage so there were no issues. Everything's good.

I recently submitted a claim with Home Warranty of America for a dishwasher. The claim submission was hectic at first, but I got it resolved. The contractor that came was great. I had a good experience with Home Warranty of America and they're reliable.

This is fantastic, assuming I finally get a scheduled appointment. I had registered and tried to make a claim through the website, and it wouldn't let me leave notes and then nothing happened. At least with the live chat someone asked questions, saw that nothing had happened and hopefully corrected this. If the results get me fixed up - 5 stars!!

I like Home Warranty of America. It works well for me. I have it for rental property. So, when I need it, I authorize it, or I give HWA a call and it works out just great. I've had all my issues resolved.

We submitted a claim with HWA for a heating issue last winter. Their customer service was terrible. First of all, it was very difficult to get someone you can understand. Specifically to the heater, whatever degree it was, was one degree off of the freezing point to where they would actually consider it an emergency to bring someone out. We had to evacuate the house because it was freezing. I had another issue with plumbing and water coming out. My Realtor assisted me in getting through to whatever contact they have as a Realtor with Home Warranty of America was able to help me more so than the customer service number I would dial, which was frustrating as well.

On the last week of May, our air conditioner went out. Home Warranty of America sent out the techs and they approved the work to get done. But they sent a man who was 500 pounds to my house and he couldn't get into my attic to make the necessary repairs. So, he had his helper go up there and FaceTime him. Through that process, they didn't install it correctly, so the condenser leaked all over my attic, insulation, second-floor ceiling, down into my second-floor carpet, through the carpet, and through the first-floor ceiling and first floor, then into the basement. And that happened twice.

I've had Home Warranty of America for quite a few years. I have been pleased with the people that have come out. They've been polite and professional. Submitting a claim seems to be easy. I usually call somebody just because that's easier for me than all this electronic stuff.

I redid HWA after the initial one expired. Signing up went good. Everything has been good with our experience.

When we purchased our house, we knew it wasn't brand new, so we wanted some protection or coverage. Our real estate agent suggested Home Warranty of America. When we renewed, I didn't have any issues so it was a pleasant experience as far as that. However, when we had to file a claim, that was not a pleasant experience. I was very disappointed.

The agent was friendly and helpful but communication among your departments and with customers is terrible. I have to call for any information and weeks go by without any status change (starting in May). Now I am told that the replacement plan was in error and we have to start all over again. I like the chat feature but everything else is pretty bad.

The file a claim on the website option has not been working for about a week, Contacted customer service via chat option. Operator manually submitted the claim for us, he was helpful and understanding and took care of the situation within reasonable timeline.

It's usually pretty easy to file claims with HWA and the contractors have always been professional and courteous. If they can't fix something, they refer it back to HWA. One time, y microwave couldn't be fixed and it was referred back and Home Warranty replaced it. They told me to go pick one and they reimbursed me for it. Also, I'm a Realtor and sometimes as a settlement gift, I give a warranty to the homeowners. All the clients were really happy and I always encourage them after the 13th month to go ahead on and renew. The prices have gone up tremendously since, but everything's going up.

We had a claim going at the time and I didn't wanna get that messed up. Our first claim was right at the beginning of COVID. Their service bureau was atrocious. They were very inconsiderate, didn't know anything and couldn't tell us anything. That was not happy at all. Finally, I had to send a letter directly to somebody up there who was in the decision-making process and we got the issue taken care of. That was the air conditioning. It's now working fine. Our refrigerator had a problem and the person that they sent out to do it was incompetent. It's finally fixed after five trips. It all boiled down to the compressor was improperly installed on the first trip. Home Warranty might have paid for a lot of parts that were not required. But they ended up coming out and replacing parts. It turned out that they had not properly pressurized the compressor on the first trip. We'll see how this next year goes. Shop the field, and talk to people who have the warranty.

My water heater was leaking. When I put the claim in, within 24 hours, they sent a technician out to look at the water heater. He determined that the water heater needed to be replaced. That was April and it just spiraled downhill after that. It was me repeatedly calling, explaining to them that, by now my water heater had a dent in it. I was concerned about my safety because I'm not quite sure what it’s gonna do. I have a child in my home.

The agent helped me with the account registration as I was unable to complete the process online due to the systems not having a correct email address or contact number. The agent was detailed and patient and took the necessary time to identify the problem then correct it.

Georgina was a tremendous help in assisting me with obtaining account information, as well as filing a claim for the plumbing issue we are having with our new home. I truly appreciate all of the help provided and excellent customer service!

Submitting claims with HWA is difficult but part of it is because of COVID. There was a problem with the website so I ended up calling but I wish there was somebody we could email instead. Also, the contractors used to be great but we have not been happy with the plumbing contractors that have been sent lately. We had one guy show up who was not professional and he reeked of cigarette smoke. There were drainage problems in two of the showers and he took care of one. Then, he said the other one was going to be $250. They wanted to private contract. And they wanted to get more work out of their time at our house. Also, we had an oven that was broken and it was months of being told that the part was coming in, that they need this part, and that they were waiting for that part. We did not have an oven for months and after contacting them numerous times, HWA replaced it.

When I did my search, Home Warranty of America fitted well with what I wanted and it was at a good price. Signing up was easy, and I received a couple of phone calls during signing up. But since then, the online access to the account has been off and on. I tried to reset password but that didn't work. On the other hand, submitting claims over the phone was fairly quick and convenient.

Filing claims is very easy. I generally call in and the customer service is pretty good. Sometimes it can be a little rough, but I think that is just person-to-person. Call centers are a little tough. The technicians that come out are always very friendly and always problem-solvers. Home Warranty of America tends to stick with a lot of the same companies so it's very nice when I have to call and then I get the same repair guys from these places instead of having somebody new. It's also nice that someone comes up that already has knowledge of my home. Overall, it's very satisfactory.

My water heater was leaking. My wife had done something online. I tried to get a contractor out here to fix it and went through the process over a few days with them. It went fine. It was HWA themselves that was horrible. I was trying to speak to somebody but I could hardly understand them. I was speaking to somebody in Central America and they had no idea what is going on. There were two plumbing contractors in the whole area that they have contracted to do the work. I had to sit for four days and wait for somebody to be able to come out and do it out of the two contractors. I'm dissatisfied with their customer service, and with the way they talked to my wife the other day on the phone. I'm shopping around for a different home warranty company now.

The first claim that we made with HWA was when we had an issue with our dishwasher. The main issue was that we couldn't use part of it because the thing that holds the rinse aid would not hold the soap. There was a crack in it. Home Warranty of America put in the information to get somebody to come out and look at it. That person called to schedule and they said they don't work on that type of dishwasher, which is a Fisher & Paykel.

I have Home Warranty of America on a property and they are a pretty good company. I have certain vendors that I already used in the past and I like. The coverage is good as well. But at some point, it just becomes not worth it when the rate keeps hiking up. We do get a notice of the hike when the renewal letter comes in. But so far, I am not happy with the severe rate hike. It went up 100 something dollars a year. I wonder if I should leave and find another company or stay with them.

Home Warranty of America has the best coverage in the industry and overall, my satisfaction with their service has been good. I'm a realtor and I was led to them because of a referral from one of my partners. Their sales reps were great and when I had to submit a claim, the experience was okay. But I had some issues with the company that was sent out to repair my refrigerator. They scheduled an appointment and did not show up. It turned out that the reason why they didn't show up was because they didn't have the part in stock that they had anticipated. But they didn't communicate to me that that was the case and it was a little frustrating. It took a week to complete the repair but since then, the refrigerator has been running perfectly.

Having a home warranty is invaluable. I have Home Warranty of America for a house I bought and signing up with them was a positive experience.

It's not difficult to submit a claim with Home Warranty of America but it takes a long time between when I talk to them and when any action happens. I haven't used HWA's technicians. I've had a series of leaks under my house and when the leaks happen, I call and I need a plumber and you really can't go very long without water. Initially, they did not have a technician in my area and then they got one but a lot of people in my area had the same problem so the plumbers in my area are really busy. One time, their technician didn't call me back for four days.

One of my friends had Home Warranty of America so I called them. I had some things that I needed to be fixed and I needed a plumber. Three guys got here and everybody they got just came out, looked in the basement, didn’t touch anything, and walked away. Water was coming in and all over my floor. My husband hired a plumber and it cost me almost $800 out of pocket. HWA told me that they were gonna give me my out of pocket money back but they kept on playing around. They wanted to get the plumber that we had to do the job so he called them. Then, they said they haven't talked to the plumber but the plumber said they had called him twice. I let HWA go and went with a different company. I couldn't get away from HWA fast enough. They kept lying to me and they're not true to their word.

Once I get something, I try to stay with that and I don't jump off into something else. I have Home Warranty of America and I had no problems signing up with them. Their sales reps were pretty good and so far, everything seems to be the same with them with maybe a few dollars difference here and there.

When we purchased our house, Home Warranty of America was included. After which they talked to us and we just reapplied. Making a claim is a simple process. But one time, we had a problem when we renewed our policy. Somebody had come out and was supposed to have fixed our garage door. They said that they needed a piece for the door. We were told that we weren't supposed to pay the $75 fee but we paid it plus another fee for the piece the tech mentioned. That was the only problem we had.

Signing up with Home Warranty of America was easy. Submitting claims has been bad for me though. I try to call them and each process has been a hassle. I really want to cancel the service as it's too expensive and I have a $100 deductible. But when I tried to do that, their reps told me to call another number at another time. Also, the first contractor they sent to me was a liar. They said they didn't cover HWA. HWA was supposed to give me a refund because that contractor lied. I'm planning on getting another warranty service as I don't like HWA. Other people shouldn't buy their coverage. It's crappy.

We got Home Warranty of America when we bought our house. We were referred to it and our Realtor may have had some sort of setup with that. HWA has been pretty good. It has paid for itself on a couple of things for certain years. It’s kind of what I would’ve expected which is to provide what they are supposed to and be easy to work with. We've done a few claims with HWA and I've used the online option each time. We may have called in and started one once too. We've had a few different techs and some were better than others. But there wasn't really any issue with any of them.

When we bought our house, they set us up with HWA. When I submit a claim, it's been okay for the most part. I do it online and there's been a couple that they just deleted. I had to call back later and see why we weren't being contacted. Then they would manually enter it from their end. That has happened twice and what it was is the computer not asking me appropriate questions. I'm answering the questions that it’s asking me and they’re wanting more information to know what vendor to try and contact that the computer doesn't ask. When they don't get all the information they need, they delete it out. Also, when I put in claims on the internet, there's not a lot of feedback there. But when I call, they tell me that somebody would contact me and usually, the contractors contact me within 24 hours and set up the appointment.

When I had to raise a claim to Home Warranty of America for my air conditioning unit, it was not a tedious process and they responded to me. They assigned the engineer and it was resolved. It went well and I didn't have any challenges in approaching them or getting their service. I’ve had a satisfactory experience with HWA. I’ve had them in the last couple of years and it was my renewal period. I was shopping around and I found a better price. I spoke with their reps if they would reconsider their price. They said that they will not be able to modify it, which was the reason I had to go to a different provider. But it was a decent service from the rep.

We've dealt with HWA a lot. We had them in our old house and we've had them for a little over four years in this house. Sometimes the website is down when I file claims and then I'll just call. They're really helpful and fast about it. And even if the technician is terrible, they always made up for it. Sometimes people don't show up. We’ve paid our fee and then they don't come back to fix the repair. HWA has always been good about getting someone else out if no one shows up or getting someone else to fix the problem that the other person didn't fix and not charging me again.

I had a great time submitting a claim for my garbage disposal to HWA. Things were fast and easy. The disposal has stopped working though and I intend on calling HWA back.

I used HWA four times and I had to get the sales rep involved in two of them. She had to get me in touch with the concierge team because I wasn't getting any luck on a resolution. Also, I updated my payment information and didn't really hear anything. The warranty company of a girl that I do marketing with seems like it might be a little bit better so when my renewal with HWA came up, I left them and switched to hers.