Home Warranty of America Reviews

We recently submitted a claim with Home Warranty of America for the garbage disposal. It was easy. The technician came out and fixed the issue. He was good.

A motor and an air conditioner went out back in the early summer. Having Home Warranty of America gives us peace of mind.

The downfall with HWA is that it takes the technicians a week or two to show up. Then, once they find out what's wrong, they go back and order parts, which is another week or longer depending on what's needed. I don't really like that part of the process. But calling someone and getting service set up is very quick. Also, I've had some really good experiences with the contractors and I've had some that were not as good. I've had a few that felt like they had to keep charging me every time they stopped by and they couldn't fix the problem. Then, they started charging me for parts. But lately, the technicians have been pretty good.

The process is difficult and tedious. I've complained for three years that my AC hasn't been working. They sent someone out and they came up with all kinds of excuses why it was my fault. I was telling them I get my maintenance done every season. I clean my filter every month so there was no reason why there should be an issue. They finally sent another guy last time and he said whoever installed the AC when I had it replaced put it on wrong. By that time, it was damaged so they had to do both inside and outside. It took them April until June till I got AC. I have a sick child who can't get overheated. That was the worst experience ever. I wouldn't recommend HWA mainly because my bill goes up every month. I started out only paying $50 a month and now I'm paying almost $70. I'm trying to figure out why I'm paying so much money when my contract hasn't changed.

When I purchased my home, Home Warranty of America was part of it. My Realtor told me, and then I renewed it, because my Realtor suggested that I should, which I thought would be beneficial when I submitted my claim for my water heater. It was working fine, and then it started leaking. But then when HWA sent out the vendor or the person who was supposed to come out and fix it, he said that the warranty would not cover it, but he could do it himself on the side and I will just have to pay him directly. That was odd. I was like, "Okay, let me think about it."

My experience with Home Warranty of America has been good. The only bad experience that I had was with my sump pump. I wound up paying out of my pocket for 749 and I put the claim in, but they didn't approve it. The company they sent out was looking to make money and do things that wasn’t necessary. I wound up getting a company that the neighborhood recommended. I added to my warranty what I didn't have to make sure that was covered next time.

It's easy to submit claims with Home Warranty of America on my phone. Anything I can do on my phone is obviously a time-saver on my end. I renewed the service this year because the two times I used it last year, they were very prompt and professional. I like it.

Whenever I had issues during the contract period, HWA found every way to decline each the claims and was unbelievable. I recommend obtaining/fully understanding the blueprint of what is in-scope and what is out-of-scope of coverage in detail fully satisfy, before signing up. Based on my personal experience, I will never recommend HWA to anyone.

A part on our air conditioner went out. And by the time that we paid a portion of our deductible, there was nothing left to bill Home Warranty of America for. The reps were fine. It was just they couldn't find us somebody to come out soon enough that they approved. Finally, they just said, “Okay, just pick someone and we'll take care of it.” It didn’t end up being very much money.

I've been waiting to hear about getting the repair done for the claim I've submitted last week. It needs to get done and I need it. I've had problems with my air conditioning, which is what I'm waiting on. Home Warranty of America hired a company called Speedy Air. There is nothing speedy about Speedy Air. When you call them, most of the time, it either goes unanswered or goes to voicemail. The experience was the same with the appliance company that I had for an appliance repair. They were just slow and hard to get ahold of. I googled the companies and these people were working from their home and it would be a one-man show. I pay a lot of money for the service with Home Warranty of America and I'm not getting professional help. It's frustrating.

My washing machine clogged up and the backwater crept into my kitchen sink. It would drain down but it wouldn't stay down for very long because they had running water in the sink and it would start backing up after a while. I had already sent Home Warranty of America $125, which they still have right now. I asked the rep to recommend who would take care of it in Green River and he said, "No. You gotta find a person." So I did a couple of contractors, and they rejected them. But they were licensed and insured. So I ended up getting a person which was guaranteed and had the work done.

Georgina asked the direct, right questions and collected my responses to provide a succinct summary to submit my claim. I had trouble using the portal and she helped me out. I was not able to select the brand/model for my water heater, so I reached out to virtually chat with someone. Glad it was Georgina. Thank you!

One of our claims was difficult. It was regarding our toilet and our bathroom. There was a lot of back and forth and it wasn't going to be covered. The only one that Home Warranty of America would cover was not good and the vendor that was working with us said that it was going to break in a day. So, we had to argue back and forth to get the coverage that we wanted. My husband was really aggravated to the point where he wanted to cancel it after that incident. But we're not good at fixing things in our home, so I told him to just keep it in case we'd need it. The people from Home Warranty of America that we talk to first should have more knowledge to help us. But we only really had problems with this one. The other claims we had were fine and really straightforward. The contractors that they partner with have been really good.

I've experienced a lot of good things about Home Warranty of America. With the claim, I call them and they'd be right on it. What I have to do is pay the $100 and my service is done. I really appreciate that because they've had done services on both of my houses. The quality of the contractor was good. I've been satisfied.

It was 20 degrees when I called them and I've been waiting since Friday for them to call me. Finally, I had to get the money and pay it myself, and I don't like that. Overall, the communication is good. But I'm getting ready to cancel the contract with them because I can't get anything done with them. I call several times about the same problem and I always have to spend money out of my pocket. So it's not doing me any good to keep that contract. I've been paying them religiously every month for about three years, and I'm real unhappy with the service.

I usually submit claims with Home Warranty of America over the phone. They’re quick. Also, the reps are professional. They used to give me the phone number of the contractors, and I would call myself. HWA is good so far.

Karla was helpful. Would recommend again. She was prompt and assisted with the questions I had. Please continue to allow her to help others. I look forward to working with her again for future claims.

They've been pretty good and so far, I've had pretty good experience with their technicians. HWA is worthwhile to get for the nitpicky stuff that goes wrong with the house.

I got Home Warranty of America when I bought my house and I just kept it 'cause it was cheaper to pay monthly than it was to pay something big that would break. The refrigerator that came with the house broke totally and it couldn't be fixed. So I got a new refrigerator. We also had someone come out to fix something with my plumbing. Everybody that came out was pleasant and easy to deal with.

Putting through a claim was a little complicated. The first time, I had something wrong with a dishwasher and I had an issue with getting somebody out. We finally got somebody out and then the tech said that they couldn't service it because it didn't have a serial number on it. I wasn't happy about that. I didn't have the serial number because the dishwasher came with the house and I didn't purchase it.

I wished for additional information regarding a claim I submitted and Georgina patiently and efficiently assisted me in reviewing my claim and describing the next steps to me. I'm now aware of the process and look forward to future communications regarding my claim.

Shortly after we moved in, the microwave wouldn't work so we filed a claim with Home Warranty of America. It was easy to do. I was able to do it all online. The experience with the tech who came out was simple and appropriate. It took a second to get the piece in, but it was the next day that he was in and out. Also, I like that I do not have to mess with our warranty every year. It automatically goes into the next year and they'll send an email. It’s very easy to use.

We've had the refrigerator fixed. The fridge is okay in the means that it’s cold and working. But it has been doing some noise since the day that it has been fixed. So I submitted a recall to Home Warranty of America. But the fridge wasn't making the noise at the exact moment the technician came in. So there was, apparently, nothing to fix at that moment. I understood that the technician wasn’t able to do anything else. But he gave me an option to record if the noise was there and then request the technician that originally replaced the part in it because he might be more knowledgeable about what it could be exactly.

One time, HWA sent out a plumber that was fraudulent. He was trying to get our homeowners insurance policy and that he was going to submit our claim for us. We told him we were not doing that. Then we told home warranty about that and they sent out a plumber the same day. So they resolved it real quick. Everyone else has been super professional. HWA is a real reputable company. I'm satisfied with them and I don't plan to go anywhere else with anyone else in the future.

Seven days ago we were assigned a 5 star rated company to replace our water heater. After learning they have gone out of business we have now been reassigned to a 1 star rated company. Hence the 1 star. FAIL.

Karla was very quick and so far I can tell accurate with her response and information to me. She was also kind and did not seem to be rushing me to get off the chat in any way. This was a very nice change of pace when it comes to dealing with a customer service rep. Thanks again Karla for being so wonderful.

The tech was fast and able to answer all my question in timely manner. I was pleasantly surprised for I have used many systems and the flow of this setup made this a breeze. I would suggest this tool to other if they have a policy with this company. Thank you again.- Emily T.

The last thing I had fixed was the refrigerator and it was done within a week, depending on the part, where it was coming from, and what type of appliance it was. The claims experience has been very good. The techs all appeared and they seemed to be very friendly, helpful and knowledgeable about their job. I would recommend Home Warranty of America.

Submitting a claim is fine. It’s the follow up that’s the problem. The professionalism of the reps was fine. But they didn't have any authority to make decisions or improve the process. It's always something that had to be given to a supervisor or it was always someone else's call. So given what their capabilities are, they weren't really empowered to help customers. They should be more knowledgeable or responsive on the actual status of issues. If there's an issue, I shouldn't have to keep calling Home Warranty of America and getting the contractor involved with various activities. It's never a one time I can call and get something resolved. It’s always follow up. If one contractor said, “Oh, there's something wrong with how this was installed,” they sent someone else out because they need two opinions on the same issue. But it seems to be long and drawn out.

My oven had a part that needed to be replaced and the part was no longer made. The decision is that it’s going to be replaced and it has been in the air with Home Warranty of America for a couple of weeks now. My experience with my other claims has been very similar to that. Most of the time, having Home Warranty of America is not really worth it.

Karla was very helpful and answered all my questions. She explained everything to me in a clear and concise manner. It was fast and easy to get a hold of an agent for the answers I needed. I am very pleased with Home Warranty of America. I would definitely recommend HWA to my friends and family.

Karla was a great help with setting up my accounting online. Experience was excellent. HWA is a great services and I would recommend it to my family and friends. Thanks. Thanks again to Karla for her help.

Georgina was very helpful getting my online account set up. She was very fast resolving my request. She deserves a raise. My heating system isn't working and it's 16 degrees outside. I hope the service provider is as efficient as Georgina.

Submitted a claim for two leaky bathroom faucets on 2/15. Prior to submitting the claim I explained to a HWA rep in writing that I was concerned with the service fee due to losing my job recently. I asked specifically what is covered by my warranty and the rep explained they covered leaks that was not related to lack of maintenance. I tried to get further understanding of what that meant since I just bought the house but she evaded the question. Due to the fact that I didn’t want the leak to worsen and grow mold I filed the claim. I also filed a claim for lack of heat in my house and concern about my HVAC unit. I have two small children so heat is very important.

Thank you for the user-friendly process. All agents I have spoken to whether via chat or on the phone have made this seamless and easy. The website was simple and straight-forward to navigate and the customer service I received was fast and solved my problems.

Please stay away!!! I have opened two claims and there is no support from HWA. I have been paying $48 monthly and I decided to quit since I had to fix and paid from my pocket. Once you open a claim they will tell you they cannot find the technicians. You will get an option to look for a professional service on your own. The end the story is they will not to cover your expenses. The worst experience ever! My recommendation is find someone local. HWA is based in Philippines and they have no clue.

The agent was great. What wasn't great is that the company they gave me was some guy's cell phone who was drunk at 10am and had no clue what I was talking about but the biggest hvac company in the area is not listed under their approved providers so I had to go and take care of it on my own.

Karla was very helpful in filing two claims via your website chat feature, since the automated claim entry system did not appear to be working properly. I had to file a claim related to two HVAC units as well as a Pool Filter.

Luis was very helpful and answered all my questions, very professional and patient. Gave me all the information I needed to update my contract and claims contacts, sent me a copy of my contract and reset my password to access my account successfully, verified I had all the information I needed.

In chat, Karla confirmed an update to my policy auto-renew status that the portal itself was not showing. I appreciate that she was there as an option to do so! Thanks to her assistance, I was able to receive the assurance I desired that what I was told in verbal conversation with HWA phone support was verified by a second source, and one that could be documented as-well. Thanks again for Karla's help!

Chatted with Karla who was able get me assigned to a local company to come out and repair/replace my Hot Water Heater. Karla helped me to locate what was needed to file the necessary claim. She was totally helpful so image that she is a very qualified person as well as valued..! Thank You..!

Failure to post contract coverage information to the portion of the consumer portal dedicated to "Policy Details" and forcing me to contact an actual human to receive this critical information is inexcusable. The chat agent was also the ONLY competent person of the three HWA personnel with whom I interacted in search of this basic information. I will actively recommend to anyone in search of a Home Warranty to avoid HWA at all costs as having the worst customer service in the industry. Have a nice day.

We used Home Warranty of American (HWA) in North Carolina and had some slow but good experiences with them. So when we purchased our house in Pennsylvania we figured we would continue using them for the new home. The experience has been terrible and frustrating. On December 13th our furnace stopped working and we put in the claim to HWA. For the next several days HWA sent our claim to contractor after contractor. All of the contractors (at least 5 different contractors) that they provided either did not service our area, were out of business, or were too busy to accept the job.

I needed clarification on my coverage and needed to file a claim. I got the assistance I needed. I'm now waiting on a vendor to reach out to me regarding a day and time to come service my septic tank.

Had a bathroom faucet leaking and wasn't sure if it was covered under my policy. Karla was very helpful and answered all my questions. I have been very pleased with Home Warranty of America and will tell all my friends.

Luis was very helpful with helping me access my account and assisting with my claim today: The issue began this morning, the furnace turns on initially but isn't making the transition to blow out warm air. It stays in an "idle" state issue began this morning, the furnace turns on initially but isn't making the transition to blow out warm air. It stays in an "idle" state.

Am very frustrated client. This is my 3rd month without a heater which went out end of November, thanks to your poor customer service, and the inefficiency of your contractors., Per what I was repeatedly informed, the local company contracted was not submitting the required diagnostic despite being phone calls or emails. Their noncovered cost was too high, and when I requested buy out, they took their time to release the information needed. I repeatedly asked for a manager to call me but never happened. Another local company sent for a second opinion in, 2nd week of January, and they submitted everything. HWA called me last week and told me they will purchase the equipment and send it to the local company, that I have to pay a non-covered cost, again higher than was quoted before the 2nd contractor was sent, and that should take 2 working days from Thursday.

The agent was very helpful in correcting the new account contact info that was missing and set up my online portal account for me. Very responsive and informative to my questions and concerns. The agent was glad to assist me with all issues.

I have a great experience with the chat agent. I am a little shocked that I will have to wait 2 days with no furnace in the dead of winter, but that is not the agent's fault. I want to believe when I purchase a home warranty that I will not have to come out of pocket when it come times to use the warranty. I paid over 500.00 dollars to purchase this warranty back in July, now that it is time to use it I may have to spend another 500? I don't see the purpose of the the initial purchase. I was advised that I will pay 100 service fee, then I will have to wait to see if what the tech says is the problem is "covered" under the plan. I was not expecting this at all...

My experience is they've been dishonest, they avoid addressing the issue with you. They hire contractors that knowingly can't do they work, but he show up anyway to collect the $100 and you are back to square one having to look for your own contractor. HWA prefers it because they don't have to pay out. The offshore customer support tries to help, but there's a huge communication barrier. HWA should prohibit this type of behavior, but they don't. I Reported to the Attorney General and BBB. My advice is to steer clear of this company.

I was having trouble getting into my account so I used the online chat. It worked very well and within a few minutes Georgy was able to have me all set up with a new account login. She was very quick and knowledgeable.

The first time I used the warranty in January 2019, the experience was awful. it was an absolute joke and the customer service rep and I were screaming at one another. They kept referring me to a service provider that couldn't service my home because of the type of appliance I had. The rep wasn't understanding that the company they were referring me to could not help. Then things progressively got better. My second and third claims were flawless. I've renewed with Home Warranty of America two times. The last time I renewed was a bit cumbersome. I signed up to auto-renew but they didn't complete that function. So, I had to call. Other than that, for what I pay as an annual premium I'm getting the peace of mind that you pay for.

Luis was very helpful and friendly! He quickly got me back into my account and even helped me file two new claims. I hope he is given a promotion soon and make sure it comes with a raise! Stay safe Luis.

Hello, This is my first home purchase and thus, my first home warranty company. Georgina was patient and kind enough to walk me through the entire process of setting up my account, filing my first claim, and addressing any questions I had regarding protocol. Big love from Houston!

Found the online chat with Karla very easy, she had an answer to my need for a serviceman very quickly. But she also found that local servicemen were not available in my area, but expanded her search to get my problem resolved as soon as possible.

I used to be with American Home Shield and HWA has been a shade better, depending on the situation. Sometimes, putting in a claim can be a little confusing. I had a situation for a plumber to come out for my hot water heater. I got the runaround. They said they were going to send somebody else out and it'd be over the weekend. I stayed home a whole day. I called back and they said they were gonna send someone else. No one else was ever contacted as far as another vendor. It was over a holiday. I waited two, three more days outside of when the call was originally put in. I felt lied to and strung along in that whole process.

This is the first time I've had a horrible experience. I had put in a claim because I had three toilets that weren't working. We had one functioning toilet and the whole family was here. HWA said they'd put a rush on it and get someone out. However, the vendor never contacted me. I had to contact them four times. They never showed up. Finally, on the day after the holiday, I called. I got a call back on Tuesday. I said we needed to change the vendor so they got me another person. They said, "We're busy right now. We can come out but it's going to be some time.” They said it would be the Tuesday after. There we were two weeks into it and I still didn't have my toilets fixed.

When I bought my home, I paid for a year in advance 'cause that was how they set it up. When it came time for me to renew it, I changed the payment plan and it's monthly. I called them because they had not taken anything from my account yet and I was wondering when was the first payment going to take place. They were very courteous and helpful with that.

I signed up with Home Warranty of America three years ago. I've had two claims on them. They did a great job on one of them but the other one took way longer. No one knew what was going on and I had a different person every time and they could never find the notes about it. So I had to go through the whole story over and over again to different people and it was a lot of time on the phone calls. It was frustrating. But the people I spoke to on the phone were always friendly, kind, and very sympathetic. They tried to be very patient. But I hate that I can never get a manager. This is before the pandemic hit. They don't have a manager. They have to forward you to somebody.

Service providers are not consistently the best but for the most part they are good. When calling the home warranty company for the initial claim, make sure you are familiar with the aspect of the contract you want service on and be clear on the claim request. Otherwise your claim can be denied.

We have been with Home Warranty for about 6 years and have not had a problem until last year when they refused to pay for a service call. We needed a plumber for our kitchen sink. The plumber came out, said he didn't have the tools to fix the sink and would come back the next day. When he didn't show up, I called Home Warranty and was advised that he wasn't coming back because we had messed up the sink.

I had always stuck with HWA because I've had great experiences always. They had offered great service whenever we had a claim. Back then, it was super easy to file a claim. I'd do it and someone would come out. The representatives were good to work with. Now, it's gotten pretty terrible. I bought a new house when I moved to Missouri and I had a warranty on it for the last two years. I needed to make a claim ‘cause my air conditioning unit had stopped working. At first, they started sending out some really horrible vendors who didn't do anything but put more freon in my system even though I had a leak. I was paying $100 service call for someone to come in, put some freon in and walk out when that wasn't the problem.

I've submitted three claims to Home Warranty of America and the submission process was easy. Everything has been fine with my experience with them.

I have experienced trouble getting service calls. Often the people they send do lackluster performance or do not call you at all. The account set up has my spouse's name misspelled. I will probably not renew contract.

Home Warranty of America has superb service. The representatives that I've spoken to when filing claims have all been pleasant and the process was easy. The technicians that came out have all been professional as well.

My team and I sold over 25 million dollars in real estate in 2020 and according to our clients feedback and our personal experience HWA will scam you and do their best to avoid helping you. Big Scammers. I purchased a plan for my property and after filling my claim for HVAC in winter time it took them 45 days to send a contractor out that canceled and when we hired a licensed contractor for the repairs because no one could live in the house they told us they will not cover that and told us we should have waited for them. Currently talking to attorneys to take legal action.

We put in a claim for an oven control panel replacement. The submission process was relatively easy and we had service out within a week. The service was positive. It was quick and easy. Technicians had to take the control panel from the oven and sent it for repair. We didn't have a controller for the main oven and only had a stovetop. The oven has been good after the repair.

It was good signing up with Home Warranty of America. They followed through with it and for the most part, they fixed the stuff that were broken. I had a second bathtub leak and the company that I had before found every reason not to fix it. I was with them for eight years and with the amount of money I put into it, they couldn’t even fix my tub. When I went to HWA, they fixed it. It was last year but the leak got worse. There were a few things that I needed HWA to fix and they fixed it all at the same time.

The first claim, we had an AC issue. They sent somebody out to fix it. It was a minor issue. The turnaround was quick on that one. The second time, the same air conditioner screwed up. It was brutal because we were walking into summer. Couldn't be in the house. We had to sit in my truck with the AC and hang out. It was two and a half months before the COVID thing. And they just kept going back and forth. They kept sending different people. They didn't like the people's quotes, even though they were sending those people.

I have had Home Warranty of America for nine years and I recommend it if you have an older home. The contractors did good work and everything was satisfactory.

Sometimes, the people that Home Warranty of American sends are not the best. Somebody tried to bill a whole lot for something that was just simple. Other than that, claims I've had have been fairly simple. It couldn't hurt to get HWA.

Submitting a claim with Home Warranty of America has usually been very easy. I prefer a human voice. The customer service is generally quick. Sometimes, it takes a little more time to get a vendor. Also, HWA should improve the prices. Other than that, every time we’ve had a vendor out, they have been excellent. Some better than others, but on the whole, they have all been very good.

I have not had the most pleasant experience with Home Warranty of America. The biggest issue that we had is my AC unit went out. We have a dual unit, so it controls the heat and the AC. It took almost four months, in southern Arkansas, to get that fixed. I was straight-up lied to, being told that Home Warranty of America had not received anything from the technician. The technician sat in my living room and called them so he could show me that he had been reaching out. He started cc’ing me in all emails.

They have a very long hold time and service was being delayed because of refused payment for the service to be done.

I call up HWA and tell them I got a problem when I submit a claim. Then, they assign a local person to come and deal with the problem. A couple of times the local person would not follow up well or in a timely fashion but I would call HWA back and they would give me somebody else. They're not in charge of the people that they give you but if you have a problem with one, they don't hesitate to give you another.

My most recent claim with Home Warranty of America was HVAC work and submitting that was good. I had an issue with the emergency drain line. The tech was prompt. Quality service. It was a good experience. He had to come back two days later. He had to order a part. So far, so good.

The customer service seemed pretty nice. I give them my information, tell them what's going on, and they take care of it. Is it immediate? No. Do I have to ask them or call back and basically tell them what was going on? Yes. And the vendor’s the same thing. Then the technicians come in and repair if they have to. The work is fine. However, a lot of times, I have to call them back. As of right now, I'm waiting for a service call. I had to call them because they never called yesterday. The guy said he was gonna call me back today and he hasn’t. There should be improvement on the companies that HWA hires or refers us to. They’re not the most reliable. That is the biggest complaint. I know what kind of reimbursements they get. About six months ago, my dishwasher broke, and it took about three months to get it all settled. HWA had to send me a payment. But like everything else, it is what it is. At least I got the money in the end. I'm somewhat satisfied with HWA.

We have a claim that is open now. It’s a plumbing claim. Home Warranty of America sent someone, but there is a part that has to be installed that will be done soon. We also had HWA send out a contractor for an HVAC type of issue. They seemed to do a good job. They were polite and quick. Everything is fine.

The buttons on the oven, like the power button and the temperature control, wouldn’t work consistently. The guy that came out looked at it and tried to fix it, and said it needed a new part. Then, HWA called in and said the part wasn't available anymore. We got the option to get a certain amount of money or pick a particular new oven, and we chose the money so that we could buy a different one that we wanted. It's been pretty seamless.

I was trying to get a different warranty company and got Home Warranty of America so I went ahead and used it. The guy was nice when I signed up and HWA seems like a good enough company.

I had reached out a couple times to different technicians about warranty work and always had good experiences with them but it didn’t feel like things had been followed through, I ended the chat with Georgina feeling like I had been understood and listened to. I feel as if my problems had been taken seriously and not just fluffed over with nice words.

I had a good experience signing up with Home Warranty of America and it's cool that you pay 45 and whatever breaks, if it's not emergency, it gets fixed. But for something big like a water heater, the timing is not helpful especially when you have tenants in the property. I had an issue and I needed to fix it. They said that they would get back to me in a week. In the end, I had to pay to fix the water heater.

My wife and I have called them, asking about the other stuff that they have, like for electrical and for pipes outside the house, but nobody returned a call. I left them a message that if I don't hear from them then I'm going to cancel them and go with somebody else. I'm very upset. Nobody calls us back and gives us any information about what we're paying for, or they're supposed to send us some literature. But when I've had a claim, they've been real good. I've only had one bad person come out but the rest of the contractors have been really good.

The technicians were okay when they came out except one time for the refrigerator. The first company said that somehow, Home Warranty canceled on them, saying not to come out. That wasn't the situation. When I called back, Home Warranty assigned me to Sears, thinking that my refrigerator was still under warranty with them, which it wasn't. I had the Sears guy in my home who said it was a collect call. In other words, he had to collect money. Then he said he couldn't do anything with the refrigerator. Whatever was done to it made sure that the warranty wasn't in effect. I kept telling him that it was never under warranty with Sears. I got on the phone with Home Warranty and they said that I should not pay them anything and that they had contacted their supervisor. Home Warranty dealt with the situation. But then, I had this dude who refused to leave my house.

Terrible customer service. I needed to get my washing machine repaired and a company was sent to me that made it even worse. They left me with 20 gallons of water in my front loading washing machine. It damaged my hardwood floors. HWA insisted on sending the same company out for further evaluation of my machine or charging me another 100 service fee to send another company. Unacceptable. It costs more to repair the damage they create than just paying for new appliances. If it was the first time, maybe I could let it pass.

It was difficult to send in a claim because everybody we spoke to was in Guatemala, and sometimes it was kind of hard to communicate with them. With one plumbing issue that we had, we ended up with three plumbers. They called different companies and didn't cancel. So that was a little confusing. But generally, I'm satisfied with HWA. They've done what we've asked them to do and they charge a reasonable amount. It's $70 every time somebody comes out and the people they call seem to be knowledgeable and take care of the problems.

I noticed that with any real issues that I've had, HWA hasn't serviced that. My water heater was down a few times, and my AC system too. Each time I tried getting a supplier, it was a headache. I fixed them myself, and they worked again. When I had a crack in my toilet, they wouldn't cover it because they said it was homeowner abuse. For the bigger issues, they wouldn’t cover it. It wouldn’t be up to my standard. I guess the suppliers weren't being paid a fair amount so most of them weren’t interested in actually servicing. I figured it was just a waste of money and so I cancelled it.

I mostly do claims online and the website needs to be improved significantly. It's like 1990. It needs to be more user-friendly. I can't even pull up my policy through there, so I have to go look for it.

Very disappointed with the service. Had a claim waiting to be fixed for months. No one calls to update. Had to call numerous times to follow up with them. Kept getting a run around answer and the item has not been fixed. Still waiting for how long? Who knows? Bad service.

We love Home Warranty of America and I've been happy with them. We were given a home warranty with some of the rentals when we bought them and it's just not the same so we switched them all to HWA. We have six different policies with them. Their claim process is very simple and for the most part, their contractors have been really good. The techs that we've had come out were always pleasant. They were in and out.

We've had several claims with HWA. Some have been good experiences and some have been really bad. The most recent claim was a situation where we had we had a salt cell issue with our swimming pool. They sent out the person who was going to do the analysis of the problem. It took about nine days for them to come back to us. The pool company was blaming HWA, and HWA was blaming the pool company. In the meantime, it was costing us money, which was not very fair. In the end, I got onto a supervisor and we were given a prepaid Visa card to go and fix it ourselves, which was a better situation than using this company who was charging ridiculous amounts. So I was happy with the result but getting there was very difficult. It ended up taking a couple of weeks.

I used HWA for my furnace and there was some frustration because they assigned me to a parts company in the middle of the state. They weren't local to where I was at. The parts company explained that this was not the first time that HWA had done this. That's part of the reason why I had requested the same HVAC company be assigned to my other claims. Also, when HWA sent out this specific HVAC company, I really liked the service of the particular individual so I requested for that same company. With the AC being out in the middle of the summer, I needed to guarantee that I would have someone local and not be waiting around. I used HWA so many times and I decided to renew it because the HVAC company said that if there was a third claim with my AC unit, then they would look to replace the AC unit at that point. So it would be substantially cheaper to go through the home warranty than replacing my AC unit.

The process of filing a claim was easy and straightforward, but the chat was painfully slow. The lag time between chats had me looking for things to do while I waited on a response or the next question. The chat agent was very friendly.

My policy with HWA was part of when I received my home from Building Homes for Heroes two years ago and after the first year, I maintained it because it seemed reasonable. When I had a problem in my house, I called them and they said because I've only had my house for a year, I should try to go through GE for my refrigerator. Then, GE gave me a runabout. It was cheaper for me to go and pay it out of my own pocket, so that was what I did. Also, I just purchased $4,000 worth of brand new appliances, and having the warranty gives me a peace of mind. Last week, I paid them off because they charged the wrong account. But that's okay.

We have submitted claims and we had terrible experiences because of the vendors that Home Warranty of America hires. I've been waiting on a new AC unit since July of last year. I had another claim where they took my money and then never put the part into my furnace but charged me, and then decided that they didn't want to work with me anymore. They stopped answering my calls. We've had plenty of contact with them. My husband messaged them not very long ago trying to figure out the AC unit, which we don't need right at this moment. But the fact that nobody is answering us is concerning. We just get people that we can't understand. Language barrier. Choose a different home warranty company.

When I first bought my home, I had an advertisement for Home Warranty of America. I liked what they offered, and went from there. I submitted a claim and that was painless. There was a water leakage. The previous homeowner never installed a water manifold. So, if a person were to take a bath, it would flood over the bath, and the water seeped into the walls. HWA was able to cover the expense of having that fixed. I pay into it yearly. And then, I had the paint and shelves of my walls fixed up as well. It cost me a couple of hundred bucks out of pocket, when it would have cost me $1,000.

The on hold time was greater than fifteen minutes the two times I attempted to called, while on hold I decided to see if I could find a chat or email feature instead. Luis answered very quickly and had the help I needed within 3 minutes! Thank you for the help and assistance in getting my claim taken care of!

We had a claim with Home Warranty of America during the pandemic and it took three months. But I just thought that was because of the pandemic. My experience with them has been pretty good and when I submitted my claim, I did it online then I talked to somebody over the phone for updates. Their contractor was also good.

This warranty is a gift for the house for the year and then we renewed it for the next year. I contacted them regarding paying for the next one and their customer service was awesome. I would recommend them and I appreciate whatever they do.

We got Home Warranty of America for one year with the purchase of the home. We thought it was a pretty decent deal. We have used it a couple of times and it's been good to us so we continued it. The only thing is that when the actual service provider gets to order parts, it may take weeks. But that's really out of the home warranty’s hands. I would recommend this warranty.

I've used HWA on some of the appliances, and they sent out technicians who repaired the stove lights, refrigerator, and microwave. The technicians set up an appointment and showed up when they were supposed to. They were good. HWA is a little bit more expensive than some of the other warranty providers, but they've done good work. I'm satisfied with the work they've done. I either call in or file the claim online and HWA usually follows up within a day or two. But some of the contract could be a little better defined. Some of it is vague in some situations as far as what they cover.

Everyone was really helpful and just a phone call. From there, they filed the claim, and then they told me that someone would contact me. This time, the plumber contacted me within 24 hours. He came out on a Friday and did what he had to do, and then he was gonna report it back to HWA. They contacted me on a Monday saying they were good if I was, and I told them everything was done, so it was perfect. They were absolutely excellent. They got on top of the repair as needed and knocked it out.

Home Warranty of America would do North Carolina, so I went with them. I had a good experience when I signed up and their sales rep was awesome. So far, I've done several claims and the most recent one was for refrigerator. But they don’t have many service people where I live, so we had to hire our own. And fortunately, he didn't charge more than $100, but we had to pay anyway. Part of the deal with Home Warranty of America is the $100 service fee and I just ate the $10. All in all, I like the company.

We had to have dampers replaced for our internal system for the AC and the claim process went fine.

My electrical power and my light in my bathroom wasn't receiving anything. So the tech from the company came out and fixed it on the same day. He took my light because he was going to go and try to order the part. But he had it for three weeks and I had to contact them to ask if they could bring my light back if they were not going to order the part. I also told them that I could find the part myself. But other than that, my experience with Home Warranty of America was pretty good.

The refrigerator went out and the claims process could have went smoother but it was okay. The technician was fine. He came out and diagnosed it right away. But HWA had me wait a long time for my product. They ordered my refrigerator and had me wait, and then they told me the delivery date and had me wait again. Then once the date passed, they said it was back-ordered. So we ended up going with the cash option so we could hurry up and go buy a refrigerator because we had been without a refrigerator for weeks.

Great customer service when using the chat option on the website. I chatted with Georgina and she helped answer all questions I had! She was very professional and pleasant to work with. I would not hesitate to use the chat option!

I had a claim with the ice maker, and it was about a two-month process from the time we filed the claim till we actually got all the parts in and got it repaired.

I had some plumbing issues with my toilet and the techs came out and fixed it. Everything was fine.

Home Warranty of America is a great company. I had to use them twice and I had a good experience. It was really easy to file a claim. All of the representatives that I spoke with were very diligent. They worked with me and kept in contact. Home Warranty of America also had good contractors, especially the one that looked at our AC unit last time. I liked that company and I'll probably continue working with that company for services.

I had a microwave issue that started in January. The first time HWA sent somebody out, it went well. But then the microwave went back out, and when it finally went down, it took about four months to get it resolved. They said they didn't have a technician in my area to work on it. They allowed me to go out and find a technician, which I thought was odd. They were supposed to be the warranty company and they tasked me to do that. I found someone that they had originally given me seven months before and was still contracted with them to do the work. We finally got that resolved. They gave me a payout so I went out and bought another one.

It was a bit stressful to kinda go through the claims process for the water heater. There was a lot of back and forth. The HWA people were telling me something different than my service provider. I also had a problem with my faucet and my shower. So, the process has not always been smooth.

Home Warranty of America covers most of what I need and that was why I got it. Their contractors are industry-standard.

I was very comfortable signing up with HWA. The reps were great. I had submitted a claim on my rental property and the experience was really good. Having HWA is 100% worth it. My friends have them too.

I moved to my new purchased home about 4 months ago. As part of the home purchase, I received a year of this home warranty. I recently called for service because my water heater was not working. Plumber came out after 9 days (as they have been swamped with service calls). He finally shows up, takes a picture of the water heater and tells me this is an old water heater and it needs to be replaced because parts are not available any longer. He leaves, does not try to fix anything or inspect anything. He did try to reset the unit

I submitted claims to Home Warranty of America for several different things and they didn't respond to me. It was the time when COVID started. I couldn’t get through and I had to pay for stuff myself. I put them for reimbursement. Home Warranty of America was nasty at first then I put it on paper. They called me and said they would look into it but I still haven't heard from them regarding those claims.

Back in March of last year, my refrigerator broke and I didn't realize that it was covered by Home Warranty of America. I bought a new one and months later, I made a claim. It was a couple of months ago but I never finished it because they wanted me to pay someone to come out and diagnose the old refrigerator instead of sending one out since it was an older claim. I paid somebody but they didn't give enough information and I kept getting the runaround. HWA asked a couple times for more information from the person who came in and diagnosed the refrigerator, but I couldn't get anything. So, I stopped contacting.

I've submitted several claims through Home Warranty of America and the most recent one was the water heater. It was a four-month turnaround. I wanted the water heater flushed, which was a very common thing. The plumber that I hired to come out said that it was too old and he couldn't fix it. He couldn't flush it. It's got all this buildup. So, I called Home Warranty of America. I put in the order and they never sent anybody out. I called back to talk to them. It took forever for their plumber to be able to come out and look at my water heater. We got into a back and forth but finally, I got a new water heater. But it wasn't working and it had to be replaced. I didn't wanna go with anybody that HWA had recommended or they would put to do the job, so I got the payout instead and then had the job done myself. They covered a very small portion. It's been a rough experience with them but they can do better.

My deductible has gone up. Then I had two instances where I had two separate repairs on two different things, and I was out of pocket $600 plus the $100 deductible each time. HWA was very fishy on how the exact same amount I had to pay out of pocket. They don't cover keeping up with safety standards. It's a hit or miss, depending on who I get and the situation. I'm not happy with them and not sure if I trust them.

It's usually relatively easy to go online or call Home Warranty and put in a problem. Within a day or two, somebody would call to schedule an appointment. Most of their vendors lately have been really great. We had an electrician that I really liked and a plumber that I called out recently on my own for other problems that weren't covered by the home warranty. It was nice to have good vendors. A couple of years ago, I had a problem with an appliance repair person. He took my deductible but told me that I needed to contact the manufacturer. They couldn't do anything to help, which was really frustrating. I told Home Warranty about that and they sent me a refund. Hopefully, they knocked off that vendor.

I've had several issues that Home Warranty of America took care of in the home. They were very prompt taking care of the issues that I had. They were very efficient. With the air conditioner, it was a little iffy at first. But that was also through Corona, when everything got shut down. The supply chain got messed up, so that wasn't really their fault. But anything other than that was taken care of immediately. I had an electrical issue, it was taken care of within days. And that was on my schedule. I called in on a Friday, the rep called me back on Saturday, the repairmen were there Wednesday to fix it because that was my day off. Everybody that HWA has sent to the house has been amazing.

The lady that I work with is so above and beyond and because of her, filing a claim has been very easy. Even though I haven't used this warranty in almost three years, I still kept it. I know if I ever needed it, I won't have to jump through a million hoops to accomplish what I need accomplished because of the rep that I have. Overall, HWA is fast, friendly, and transparent.

HWA's price didn't seem outrageous so my husband and I discussed it and decided that we would go with it. It's been good so far.

I did one little claim and Home Warranty of America contacted me the next day or after the day. The person came and fixed what the problem was. They did it fast so I had a good experience. People should get this warranty, especially when buying a house.

When I bought my new property, the homeowner did not want to do an in-depth inspection on major appliances. Part of the negotiation is that they would purchase a one year home warranty policy for me on the major things like the HVAC, fridge and dishwasher. That was purchased by them in my name. I called the HVAC person before COVID hit and they dropped the ball a bit, as probably did everybody in America or the world. But then, they pick right back up to send someone out here. It wasn't even my air conditioner unit that caused the leak. It was actually the unit from the girl upstairs. But I went ahead and had my unit serviced while he was here. And then, I used it for a plumber. On my to-do list, I will call them about my doorbell time. It's not working.

I had a microwave claim last April and every time I would call, I would be put on hold for at least 30 minutes. The reps couldn't solve my problem and couldn't give me answers. It was frustrating. It took over 30 days to get the ball rolling. It was near the 1st of June before we got it resolved and got the microwave replaced.

My refrigerator was making a loud noise every once in a while and I had someone look at it. The tech said it was the compressor. The refrigerator still runs okay but it kept making a louder and louder bang every time. So, he cleaned it out and we cleaned up around there. That was the only time I used Home Warranty of America and it would be a lot to fix the refrigerator but the service person was alright.

I had a claim when my downstairs heater went out. I called HWA and they gave me one appointment. The guy didn't call me within 72 hours so they gave me another guy. He got in contact with me properly and scheduled an appointment. He came out and identified our problem as being a blower. That same day, he turned the claim in to HWA, who approved the claim. Within four days, he came back and replaced the blower.

A friend of mine told me about Home Warranty of America. I heard that they were quick on giving you service than the one I had. They were very nice.

I had a leak in the ceiling in one of my bedrooms. The young man came over and he found a place up there where there had been rodents. I had rodent people come out and there was no rodents up there presently. But it probably wasn’t rodents because it was a huge leak. So there wasn't enough assessment. I didn't even call him back because I didn't have confidence that they looked if there was an air conditioning problem. So I had to get somebody else to come out and pay for it myself. We're still working on it to solve the problem. But this was the only time in the 10 years that I've had any kind of issue with not having any confidence that it was addressed. Since then, I've had somebody come out and work on my plumbing. They fixed my toilet and they worked on my faucet. I’m fully satisfied.

My experience has not been that great. It takes months and months for the claim to go through and a service repair to come. When my AC stopped working, I gave Home Warranty of America a call six times or more, but it took three months for it to get repaired. My washing machine was the same thing as well. I didn't have a washer for four months. On the other hand, the contractor that came to my house for my AC was good, and the same goes for the washer. When I told them it took forever, they both said the same thing that the insurance company is the problem here. I agreed with them because I had the same issue

I just recently got Home Warranty of America and the only thing they ever had to do to my house was repair my garage door. They did what they had to do to repair it so everything was okay with it. It was handled right and it was no problem.

We're trying to get our refrigerator fixed and we've been calling since two days ago. We have been getting flipped back and forth from Home Warranty of America to GE Appliance and nobody has come out to fix our problem. They don't communicate with each other. We called on Monday and the claim was supposed to be all set up but it wasn't. It's ridiculously terrible and we’re probably going to cancel if they don't fix something. We've been paying for over four years for HWA and we've never used it. Then, when we try to use it, it's a joke.

All the contractors from Home Warranty of America were smooth. Most of them were probably new business owners but they were looking to build clientele, so they went with the warranty companies to generate customers or work. But they all seemed fine and I didn't have any problems with any of them. I submitted several claims to HWA which include the garage door. The spring broke and the door was not able to be opened. HWA covered the cost of the spring and the labor.

We called the Home Warranty company and instructed them that we had no heat when the temperature was probably in the 30s. They contacted a company that, to us, was not local, and one that we obviously never heard of, to come out and look at our furnace. Then we had to wait while the approval was going through to get the furnace to be replaced. We had to contact our Realtor, who then contacted a person that she deals with at the Home Warranty company to get somebody out here to get a new furnace. In the meantime, we had no heat for a period of four to five days when it was very cold.

Home Warranty of America has been prompt when we've had issues. Thankfully, whatever we've had hasn't been like an emergency but overall, they've been very prompt with the scheduling and as far as someone coming out to look at the issues, sometimes, it was within a day. I have heard horror stories of people who have selected other companies and had issues. That has not been our case with HWA. So, I would recommend them and say, "Give them a try."

The agent that I spoke to was informative and made the process extremely easy for us. The experience I’ve had with Home Warranty of America has been perfect so far.

Submitting a claim tends to be pretty simple. There was only a couple of times I've had a hard time with it. When I had a claim for the pool pump, there was a lot of back and forth on, “No, we don't cover it. Yes, we cover it.” The customer service rep wasn't familiar with that part of the program. But it was not a normal thing that it became a little bit of a challenge. Anyone I've ever talked to was very pleasant on the phone. But HWA should continuously educate the customer service reps and making sure they're up to date on changes and different plans that would help in situations like with my pool pump. Overall, I've had a good experience. I have recommended them to several friends. But home warranties are pricey. It seemed that over the years, HWA kept increasing the prices. The $75 service fee is fair but the annual costs are high.

HWA has been good. I had an issue whenever they replaced my dishwasher because it took over a month but I’m not really complaining ‘cause they did it. I had to deal with customer service and it was kind of a mess. HWA could maybe not deal with foreign companies so much.

When I've had to file a claim, everything's been fine. HWA has helped me with electrical and plumbing issues. I had an issue with my toilet one time and the people fixed it. It was a smooth process. It kept leaking the next day but they came out here and took care of the problem, and I haven't had any issues since. They were really quick on correcting it. There was only one time where HWA gave me a number where the company was closed. They could also have the things that are covered explained a little better. Sometimes, I look over the contract that I have then I call them to get a better explanation. They could make it a little more straight to the point.

When I signed up with Home Warranty of America, it was awesome. I got all good feedback. But the problems we've had was not being able to understand what the people there were saying because they didn't speak our language very well. So there's a language barrier. When our refrigerator went out, we went with the cash option instead of letting them send us a refrigerator because we wanted to pick our own out. But two weeks went by and still nothing. It took me almost two months to get a refrigerator.

Filing my claim through the chat box was quick and easy! It’s easier to understand each other and ensure the correct information is passed. My claim was assigned and I instantly knew who the service provider was, thank you for the fast service.

We had an issue when they were taking out payments on my credit card. I got numerous calls saying that the payment wasn't going through. It was something weird that I thought it was a fraud or something because it was coming from numerous numbers. But then, I checked my account and the payment was coming out.

I had some issues with getting my air conditioning serviced. They did not have anybody to service it for me under contract. The issue has since been resolved. HWA is a good company. They always seem to take care of me.

Home Warranty of America did a good job at replacing my dishwasher that went out in the first year I had them. So, I renewed my coverage. The claim submission experience could be a little better. They say that in the area I live in, company-wise, they're very short-handed on who they can use to provide the services to their customers. The only company that they use to service this area is Sears which is terrible when it comes to their appliance repairs. HWA almost lost me as a customer after the first year because of what I got put through by having to use Sears Appliance over the dishwasher. They made things a little bit better though and after three weeks of battling with the situation, they cashed me out and allowed me to purchase my own dishwasher.

The house came with a warranty on the appliances when we bought it and we continued to have the warranty because we had an issue with the oven. The fan was not working on the oven when we bought the house and they came by and fixed it. The problem I have with them is the home visit charges a little too high. But otherwise, their service is good. Home Warranty of America is worth the money you pay for the warranty for the year.

Last time, I had to place a claim and it took a long time for anything to happen. The dryer unit took six weeks to get fixed. This time, I had a claim for the washer (it was the same model) and the turnaround was rather quick. It was better than the last one. I said, “I don't really have six weeks to go without a washer.” They said okay and rather than spend six weeks looking for parts for it, they cut a check for a replacement in the equivalent price range, which worked for me. I'm happy I have the service and wouldn't change it.

I've always had a good experience with Home Warranty of America and I've always been satisfied.

During the quarantine, I had no AC so I attempted to file a claim but because they were closed, they weren’t sending out any work orders. Nobody contacted me until months later. In the meantime, it was like 80 degrees here where I live in Georgia. I ended having to pay someone to fix my AC. Then, HWA had me send the receipt and when I called back, they said they were trying to reach the contractor but they couldn't get them on the phone. That's not my issue. I've sent the receipt showing what I paid. I'm paying for the warranty and the AC is covered. Why can't they reimburse me?

We used Home Warranty of America all the time when we started buying our properties. We tried it for luck and it worked so well that we continued with all our properties. When we signed up, it was very easy and we knew where we were. We explained to the sales rep the properties that we had and they gave us a quote or an estimate of how much it would be. We've been very happy with the service. At least in Arkansas, the turnaround is less than 24 hours. So, it’s always good. During Covid, we had an emergency and we filled out the claim online. They got someone within three days. Home Warranty of America is reliable, which is the most important thing when you're looking for a home warranty. You need someone you know that you can place the call and there's no going around.

There was a leak from the bathroom back in January and Home Warranty of America had someone come out and take care of it. It took a while. The repair guy had to come back. Their service was not the best. The last claim I had with HWA was for the washing machine and it took three trips. They ended up what turned into about a month to get done. HWA has a limited network and there’s an issue on the timeliness of the vendor being able to come out. But HWA is responsive and handle things well.

When I submit claims, sometimes there's a delay but HWA gives me the phone number for me to call whoever they assigned the claim to.

Georgy was very quick and helpful! They helped with my account set up, updated all my current information, then proceeded to help with with my claim. 5 stars! Very smooth, quick, and helpful. I hope Georgy has a very merry christmas, and wonderful new year.

Other warranty companies offer a lower service fee. Also, sometimes, it's hard to be in contact with them and communication is not always there.

Home Warranty of America was recommended to me and I checked it. They seemed to have a good reputation and when I called, they gave me a fairly good price. I've only had to use it once and I'm getting a little antsy that I’m paying this but when I used it, it helped out a great deal. One of my pipes on my gas furnace was blocked and I wasn't getting any gas. So, I wouldn't get any heat. I called HWA and they were planning on sending somebody a week later. I called them back and said that it was cold out and I had no heat. They told me that I should have said that it was an emergency and I was a little put out about that. It didn’t occur to me that if it was 20 degrees outside and you have no heat, that you have to tell somebody that you need it right away. They didn't understand that I needed it right away. That was a little irritating but it wasn't bad.

I haven't had any problem with customer service as far as getting claims in. They do respond to you and they do contact the service people as they say they will. The service people get with you in a timely manner. However, right now, I've been waiting to hear whether or not our furnace is going to be replaced. That's been a little while now. I don't know if it's on HWA’s part or if it's on the part of the person that's supposed to be getting it done.

HWA has been good. I've had it for years and they respond quickly. For the heater-air conditioner, it was challenging because getting approval for a part took three weeks. That was three weeks without air conditioning during the summer. But when the other heater-air conditioner broke, they had it fixed within three days.

The guy who came out for our refrigerator was very rude but he unblocked the ice that was on the drawer. So, he got the job done.

When I bought my house, it had HWA then I renewed it. The only problem I had is when I tried to get my furnace fixed. I called them up and told them that my furnace was going out. The guy said that they didn't have technicians in this area, that I could find somebody and they would reimburse me. That was the only time that I called but that was what they said. When I got my own contractor and they said what was wrong with it, HWA didn't want to pay it. They only want to pay a fraction of it. The reason they said that was because it wasn't one of their contractors. So I'm sitting here after two and a half months and I have not got my furnace fixed.