Home Warranty of America Reviews

I first filed my claim on 11/18/19 and today it is 12/11 and I am still without heat! I keep getting the run around from HWA. The contractor came out and gave them a report on my heater; they agreed it needed to be replaced. I then approved my out of pocket expense of over $1000.00 to modify gas line, vent pipe, etc. I was told the purchasing dept. would be in touch with contractor within 1 week... That was 2 weeks ago!!

Worst experience in my life. Thermador oven broke, have been on the phone with India a dozen times to get someone to fix. Every time say contract team will call me in 24-48 hours, 3 weeks and no oven. Paid for the diamond plan for $1000 and nobody to call, nobody to talk with, everything is overseas in India. Have given their "contract" team the licensed phone numbers for multiple companies to fix and still nothing. Without a doubt would not use or recommend this home warranty to anyone, let alone anyone with high end appliances.

The technician came out the same day I sent out my request to Home Warranty of America but we had to wait on them. We just had the water heater installed out of pocket because we needed the water. HWA needs to improve on their communication with the customer. We called them for the washing machine and we didn’t know that they tried to order a part. I got a letter in the mail a week later saying that they couldn’t get the part instead of them letting us know that they didn’t. We had to get another washing machine. I am very dissatisfied with the experience with HWA.

Updated on: 03/05/2020: I started a claim for our oven on Dec 4th, it took over a week to have someone come out and look at it. HWA offered to replace it but the model they approved is the wrong size. Fighting for them to give me a model that will fit.

We received our warranty with the purchase of our home about 5 or 6 years ago. At first we were happy and felt it was a good value so we continued to renew each year. This past August we submitted a claim for our dishwasher which has not gone well at all. Through a long painful process we have had multiple technicians diagnose the control board as being bad and state that the part is no longer available. HWA has given us the runaround and failed to take any corrective action. Over 5 months later we still have a broken dishwasher. The last time I called I asked to speak with a manager and was told that isn't an option. I'm not sure if their service has just gone downhill or if they are only good at paying for fixes, not replacing things that can't be fixed. Either way I would not recommend this company anymore.

There were a couple of things that HWA doesn’t cover but everything's okay. The only thing that could be better is that they contract in the U.S. and stop contracting their customer service throughout the world to these other countries.

I called in to file a claim with HWA in late October. It took two weeks for anyone to come to my house because the first company they sent was hateful and unprofessional. The second company showed up and stated my dishwasher needs to be replaced because it's over 20 years old. A week after the diagnosis was done I called HWA because I hadn't heard anything from them. They initially claimed they couldn't find where the claim had been submitted. Finally they found it, but said it would have to go to their purchasing department for approval.

The people came out for my washer and they said it was one thing, and they ordered a part and it didn’t work out. They ordered a part again, put the new part on and it didn’t work out as well. I said that was enough and I called Home Warranty of America back and told them I was not satisfied with these people. HWA ended up giving me a gift card for 400 and some dollars. The young guy from HWA was very knowledgeable and told me about that. I took that money, went to Home Depot and got me a new washer and dryer but I let Home Warranty of America know that I was not pleased with the contractor. They weren’t very professional and kept giving me the runaround. I went a month and a half without a washer and dryer. My wife and I had to go the laundromat and I wasn’t happy about that but overall, HWA did what it was supposed to do.

We’ve been trying to get an answer for our broken dishwasher now for about a month. Our 6-month-old dishwasher is not working. We first called in early November to get it fixed. The appliance company they sent couldn’t fix it and eventually said they were sending us to another company. We tried to contact them to get more information to no avail. After waiting several days with no news, we called HWA again. They said they would get us set up for a 2nd opinion and would call back in 24-48 hours. No call. We called back after 3 days and now they said a special team was going to find a repairman and they would call back. No call. We called back and Gerald said “Within 24 hours, they will find someone and contact us”.

I live in N.C. And it’s now Dec. 6th and my heater has been broken since Nov. 25th. That day I called Home Warranty of America and was told a service tech would contact me within 24 hrs. Tech did not arrive until two days later. Was informed by the tech that the heater would need to be replaced and they would submit the diagnostics to HWA. The tech stated that due to the Thanksgiving holiday, response would probably be delayed 4 whole days and to not expect follow up until the beginning of the new week. Waited all weekend and all day in that Monday, Dec 2nd. NO CALL. I had to call HWA near 4:30 pm EST. I was informed that the paper had arrived but “management” would need to review and AGAIN was told to wait 24-48 hrs. That first night, the temperature dropped to 53 degrees in my home.

I’ve been pleased with the results of complaints when I’ve called HWA with problems. Their reps are very helpful. And they’ve always come through. I live in a rural area, and it’s very hard for them to find somebody. And when they finally find somebody to come out, it’s usually the serviceman that’s the hold-up. I usually have to call them myself. They give me the number of the person and I give them two days. And I don’t hear from them, so I call them and find out when they’re coming, and usually it’s within a week. It's only with things that could wait, and it wasn’t a big problem. But the time we had a problem with the air conditioner they came out pretty quick. Everything’s been good.

This is one of the worst home warranty companies ever. I am a Realtor and I have been referring clients for years, now I understand some of their concerns with HWA because the service has gone down significantly. My hot water heater went out and I was given the run around for 2 full weeks before finally having the water heater replaced. Two weeks with no hot water is unacceptable, and they had absolutely no regard for me or my family. They are always trying to get new business, yet they don't/can't handle the claims they get from current customers.

Our furnace went out Saturday 11/30. We are in Kansas, in winter, when it is 30 degrees at night. Hansen Mechnical came out to look on Monday 12/2 and could not get it up and running. It is a 17 year old furnace and parts keep breaking. The owner of Hansen said it is done for and put in for a replacement on Monday night 12/2. I have been calling HWA over and over and they said it is still under management review. They said it would take 24-48 hours and we are on day 4 with no response. Mind you.... I have a baby at home. We have no heat in our house and cannot live there. THIS IMPACTS OUR HEALTH AND FINANCES. This can also cause my pipes to freeze causing more damage to our home. I repeat... WE HAVE NO HEAT WITH A BABY AT HOME IN THE MIDDLE OF WINTER FOR 6 DAYS NOW. How?! How can a company operate like this?! I am literally crying and crying because we have to stay at different places. I am at a loss.

After being a member for 2.5 years I recently submitted a claim for my refrigerator/ice maker. Paid the $75 deductible to the service provider. Service tech said that 1 of 2 necessary parts Is no longer available. HWA also told me part is no longer a available. MULTIPLE frustrating phone calls to HWA and no resolution. 3 WEEKS and counting and all I get is a run around!!! Avoid this sham of a business!!

When I purchased the property, having a home warranty was part of the deal of my final sign-off. They gave me one year contract with Home Warranty of America and I just renewed it this year. I've had them for more than a year now. Signing up with them was all good. I have one other property with another insurance provider and I wanted to compare them.

HWA sold us parts of a home warranty they won’t even cover if we make a claim “in error”. They also have had “computer issues” that have caused them to take out the cost of the warranty every couple weeks from our bank account and then act like it’s no big deal to reimburse us. STOP stealing money out of my account “in error”. SHELLEY ** out of MN who is their sales rep refuses to call us back. What a thief! Don’t trust her or the company!!! RUN!

I had good experiences with Home Warranty of America and I was happy with them up until an incident a couple of months back. Something was wrong with my air conditioner and they didn’t wanna fix it. The people that they sent over to my house disconnected some stuff and the only other people that have ever been in my attic besides me was My Guys Heating & Air. I knew the gas was on because it was on the year before when I turned the furnace on. They wanted to sell me a $9,000 air conditioning system and when they sent the problem back to the warranty people, HWA wasn't gonna cover it. I was gonna have to pay $1,400 out of pocket and they offered me a buyout. They said they would send me a check for $500 so I took it.

I think the previous good reviews must be relatives of the owners or employees. I am a nurse. I understand how to provide service and how to make people feel prioritized, and respected. For the last 3 weeks I have not had heat in the city of Chicago. It is December. I’m a single parent of a daughter with asthma. I relied on this warranty during the purchase of my home believing that they would live up to the expert service that they promised. Yet, three weeks later my house remains bone chilling cold. I call everyday to every other day. They apologize really well while there is no recourse to speak to anyone in authority except the front line call center.

I've got HWA for quite a while, and I would recommend it.

I bought a house and had an HWA policy from the seller. Unfortunately, it has been a total waste of time and money. I submitted three claims so far. The first was for a garage door issue, which was fixed quickly, but the tech had to almost double his service fee from $40 to $75 because of HWA, so my cost increased. The other two issues they haven’t even bothered to fix. One is plumbing related, where they told me I had to get my own plumber, but after calling around I discovered that no plumber will work through them because of their bad reputation. Had to pay to fix it myself. Last problem has been open for 10 days with no movement from HWA, so I fixed that myself too. Save your money and skip this worthless insurance.

I used HWA because my air conditioner went out. The contractors were very nice and professional. They went about their business, didn’t make a mess, got through and left. I’ve got a contract on my pickup which is getting some mileage on it. I just had to spend a chunk of change on it because what they had covered, they didn’t pay anything on. Said it wasn’t covered. Aside from that, I called once about my washing machine, which was a minor problem. The gentleman that I spoke with advised me, “You can do what you want to.” But he said if it doesn’t cost just a bit over $100 where you got to pay $100 deductible, he would go that route. I did and he was correct. And then with the air conditioner last summer, everything was fine. I was very satisfied with it. I tell other people the warranty is not very costly per month. I’m on a very limited income and it works out nicely.

We had two plumbing issues within a few months. We bought the extra sewage protection for additional cost of 285.00 so the first issue our toilets started bubbling and gurgling and they sent a construction company come out to look at the problem. They never came in, they only said looks like roots in the catch and left. Was there 10 mins top. We waited to hear back, never heard back so we called 4 days later and were advised they didn't have anybody to come out and they were looking.

I've been with Home Warranty of America for quite some time now. I switched over from American Home Shield, which had left me without heat for three months. When I first signed up with HWA, I was told that I wouldn’t have those kinds of issues with them. But when I had a leak in the roof, I was told that I had to find my own people to fix it. Then they said, "You gotta make sure that this and that are done and you have to send us this." By the time all that stuff gets done, the ceiling and everything else are gonna be ruined. To say I was pissed would be a very lowball estimate.

Home Warranty of America hasn't taken a deduction for me for this month, but overall, I'm pleased with their service. The contractors notified my before they arrived and I haven't had any problems since they have been out.

Two weeks ago I filed a claim with Home Warranty of America, a technician came to my house, looked at my dishwasher, the parts were approved to be replaced. Now Two weeks later, I'm still waiting for my dishwasher to be repaired. I've called for status and the parts have not been ordered yet. I've been told due to a system change over, I'm having to wait on my parts. I've just survived Thanksgiving, and a Football party with no dishwasher, I'm also a family of 5, because I have children. I'm wondering what it will be like when my air conditioning/heater fails, I'll have to wait three weeks for a repair? This is completely and totally unacceptable. I asked to speak with a manager, I was told they'll get back to me in 48 hours. They have no trouble at all taking my money. Are they expecting me just to go purchase a new dishwasher?

I’m pretty good with HWA's website to submit claims. Usually, I get an email that the contractor is gonna be calling me and talking to me about it to set up the appointment. The only shortcoming is that you’re trying to explain what’s wrong on a web form when it does better to talk about it face to face. I’ve also always had the contractor call me up and I have to repeat the same thing to them to explain everything. HWA's contractors are not top-tier home improvement guys. Whoever takes the home warranty contract needs the business and aren't the greatest guys. Once, I had a problem with my refrigerator and I had to call twice because the first guy didn't fix it. But it turned out the second guy was the same as the first guy and finally got it right.

For three years that I've had Home Warranty of America, my experience has been fine. I've filed a couple of claims to them and the technicians that they've sent out have been fine too.

I wish there was an option to give zero stars. I contact HWA because there is a problem with my water heater on 17th Nov. Today is 28th Nov and isn't so much as an acknowledgment of my request been received. I have a platinum plan (which I believe is the highest tier and the most expensive).

We were first-time homeowners then when we acquired Home Warranty of America, and we've had them for nine years now. Submitting a claim to them has been smooth and easy. I usually go online or call somebody. I found their website easy to use. They tell me that I'll get a call within 24-48 hours and that has always been the case. And they tell me who to expect the call from. The contractors that they have dispatched have all been good with the exception of one dude who just wasn't reliable and didn't show up. Everybody else is good, solid people. They have been responsive and helpful.

Our LG refrigerator stopped cooling on Nov 2, 2019. I called HWA and they sent out a repairman who messed around with it for a few hours and told us the LG has issues with their condensers however, he said it needed a new coil so he ordered it. After several calls (not returned) and texts he showed up 10 days later and installed the coil. The fridge and freezer still won't cool so the next day he showed up and messed with it for about 5 hour and determined it was the condenser. He had one in his truck and needed to talk with HWA to see if he could use it. Never heard back from him.

My husband and I recently purchased a new home and within the first week we started having issues with our HVAC system. I contacted HWA to have it serviced. The first provider that they sent the work order to never showed up and after 4 days, I contacted them again to send the order to another company. The second company came out and got the system working again but told us that the bearing in the unit was going bad and would need to be replaced soon. Within a week, the bearing seized and the heat went out. I called HWA again to recall the service the day the heat went out.

I am going on three weeks trying to get a situation resolved. When I called initially, I had some warm water but my water heater wasn’t getting water hot. Plumber came and told me it was a broken knob. But I had hot water for one day then nothing but ice cold water. This is when things went downhill quickly with HWA. Apparently, the plumber reported to them that I needed a whole new front assembly yet the model is old enough that replacements are difficult to locate. HWA agreed to a new hot water heater and I was please try surprised but this. However, since this approval the following has happened: a vendor service person at HWA told the plumber they tried to call me twice in one day, leaving me a message once.

Just wasted an hour trying to open a claim on HWA. Their website says my account is suspened, even though I have been paying my monthly dues all along, most recently on 11/21/19(2 days ago). I call 888 number and they take all my info and say, yes it is suspended, you have to talk to accounting. I wait to connect to accounting(another 5 minutes), then give all my info again, and she says yes it is suspended, but due to our systems issue(not due to me as a customer who has been making monthly payments per contract), BUT she can transfer me to another department who can go around the suspension and open a claim.

HWA does nothing fast. When my A/C broke in late spring, it took over a month for HWA to send the needed part to the technician. Now my heat is broken and I’ve been waiting over 7 days for HWA to authorize a repair/replacement. Their contract states they’ll get someone out within 24 hours but I have no recourse and no escalation options even when they’re 7 days late on their SLA.

(You must read to the end for the real problem.) I purchased a home warranty for the 1st time ever in April of 2019. Was told that after a $75.00 service call fee EVERYTHING would be covered up to a total of $5000 per contract for HVAC system(s) repair regardless of how many or which unit was the problem. Perfect! No problem at all. October 22, 2019 1 of our 3 heat pumps quit. I called HWA, they sent ARROW SERVICE in Pelham/Birmingham, Alabama area. (The weather turned sharply cooler so we didn’t need a/c immediately.)

Here is the review which I left for the third rate "company" which Home Warranty of America selected for our needed services which was located over 1.5 hours away from ours. This company was unfortunately selected for our household by Home Warranty of America which will be reviewed next. The representative arrived at our house and was able to smell unbernt fuel oil when the wind was registered at less than 0.2 mph.

I could not recommend this company less. We have been living in 29 degree weather with a 10 week old baby for the past month because they are waiting to authorize the purchase of our new HVAC unit. We were told the purchase was approved over 3 weeks ago, and yet somehow has still not been ordered, let alone installed. Each time we call and speak to a claims representative we are told they are expediting the process and that we'll receive a call back in 24-48 hours. After 3 weeks we have yet to receive a call. I find it not at all surprising to read the 100s of other terrible reviews, and would be even less surprised to see a class action lawsuit come from this, or some sort of expose piece. A company approving a new unit and then keeping an infant in below freezing temps is beyond heartless, unethical, and unacceptable.

I have been a loyal client of Home Warranty of America for over 12 years. I have paid in excess of $10,000 in premiums. This fall their service provider informed me my heating unit needed to be replaced but to replace it my costs would be $3,500. When I asked how much their share was they refused to answer. I feel I have been robbed for the past 12 years. My claims have been minimal. On some claims home warranty of america could not even find a service provider and it was up to me to find someone and ask them to call home warranty of america to see if they would work with the company. I could not find anyone so I had to pay that claim out of pocket!!!!! Vendors do not like working with home warranty of america!!! Today I cancelled my service after 12 years and do not recommend them to anyone. They do not have your best interest in mind. Just their premiums you will pay.

Our dryer stopped working the night of Nov. 7th. The next morning I called the 800 number to initiate a claim for service. After being placed on long holds over 5 minutes, and hung up on twice we decided to file the claim online instead. We filed the claim online, and 3 days later still no update. I've called the 800 number every day for the last 5 days and their answer is still the same, "We are trying to locate a technician in your area, we have escalated the request". I do not live in the middle of nowhere, so I'm unsure why they cannot find someone to come service our dryer. This has been the most frustrating, terrible experience ever. Wonder what excuse they will give me tomorrow??!?

This was the worst service experience of my life. I have been without hot water for three weeks and am told a different story every time I call. The technicians do not answer or return calls, the claims department doesn't know what they're doing and the concierge department is more of the same. I truly believe their business plan is to be as infuriating and slow as possible so that you are forced to pay for the repairing the issue yourself because you cannot possibly keep calling and waiting on hold. Secondly, if you think that incompetence would at least mean their service personnel were polite - you would be very wrong. Save your money.

Home Warranty of America originated with my mortgage when I first purchased my home. I had something similar on a previous home, and it worked well for me and I decided to just keep it for this one. I've been protected by Home Warranty of America for eight years now. It's more of a peace of mind than really return on investment sometimes, 'cause if everything's operating fine, then I'm not getting anything from it. But it has been helpful in the water heater and dishwasher. When filing a claim, I usually do it online if it's not an emergency. If over the phone, you're talking to someone right away, getting feedback quickly instead of waiting for a reply to an email. After I put the claim, they send it to a local contractor to handle it. That can be tricky sometimes if I can't get the right contact information. The contractors could've been better than others, but for the most part, they've been average to above average.

Horrible company. Furnace broke. Reached out to HWA on 10/4/19 to file a claim. A tech came out following day. Looked at furnace for 10 minutes and rushed off to another appointment without fixing. I reached out to HWA the same day and requested to have another contractor come out and have been getting the runaround ever since. I have spoken with several different people all of whom have given several different answers as to why my furnace has yet to be serviced. I was told that my furnace would need to be replaced and then told that replacement parts needed to be ordered. I have been given the name of 3 different heating/air companies that are supposedly going to send a tech out to service furnace and when I reached out to the companies myself was told that they are either not affiliated with HWA or have no service order request for me.

The people who we bought the house off set up Home Warranty of America for us. I call them when I have a claim and it's been fine with their representative. I had a two-drawer dishwasher with Fisher & Paykel brand and I had to find a company who would work on it. Also, I had a cooktop claim. I chose to purchase a higher grade one. I want an induction rather than the regular one, ‘cause it’s where our kids put their hands on the countertop. It’s in a very prominent place. And they gave me the choice of getting a gift card which was quicker or waiting for a check from them. This was May, and I am still waiting for the gift cards in the mail. I have rung about four times, the company there, Tango, and finally, got ahold of them. They sent me an email, and then I had to go into that and verify it. They’re supposed to be in the mail now. I’ve had to chase and chase for that. I’d never do that again. It’s $1,100, and that claim was going on from December last year.

Most unprofessional company I have ever worked with. Cost me $100 to have a guy come up and then an agent called me and laughed when he told me my furnace wasn't covered, said it was due to failure in A/C which they cover. So I told them to fix that and he said if we don't know it's broke need to send another company out to check that.... which would Cost me another $199. Absolute joke of a company and should never use them. Calling BBB for sure. These people are crooks.

My heating board stopped working and they sent technician to fix the heating system. Today November 11, 2019 I am still waiting on someone to approve my claim. Each time they are telling me that will be approve in 24 hrs. I am very disappointed and it is worst insurance that someone can have it.

The home is an investment and you wanna take care of your investment. The house I bought came with a year warranty with Home Warranty of America. I mostly go online to submit a claim. The website is easy to use, user-friendly and self-explanatory. Then someone come out either that day or the next day, so it’s pretty fast. The people they select are very professional and explain the issue that’s on hand and they fix it then with no delay. I'm with HWA for about four years now. They've got good customer service. They’re understanding and get straight to the point. I tell other people to try Home Warranty of America. I guarantee they'll like it.

I have had an "ongoing" issue with my AC unit since late August. I've spoken to countless numbers of reps, as well as have received calls as to the repair/replacement of my outside compressor unit. Every call has been either laced with disrespectful, one way statements with customer services reps or hang ups during the call. Furthermore, the incompetent "purchasing dept" has ordered the wrong part for the repair of my unit 3 times, and EVERY single time they've explained to me (in error) that the correct part has been ordered.

Let me start by saying that my issue with HWA remains unresolved. I first contacted HWA about my water heater leaking on Sunday, October 27, 2019. They told me that they only had one service provider (i.e. contractor at Cadiere Construction LLC.) in my area and that they would contact me soon to schedule an initial visit to diagnose the problem. If they didn't contact me within a reasonable time, they told me to contact the provider directly. Monday at 5pm rolls around and no word from anyone so I tried calling the service provider (no answer) and their voicemail box was full.

I have submitted 2 claims with HWA only to have NO customer service. They require you use their contractors- none of which call you or show up. If you want to use your own vendor they give push back. I had a hot water heater that broke on a Friday. I was told a contractor would call in 2 hours. No call. I called them- got voicemail. I called HWA back on Saturday - they would offer no 24 hour service provider. Note- my temperatures are in the 50’s and down to 30’s at night.

I have a carbon leak in my home. HWA sent their tech out. The tech was great, very thorough. Explained I have a crack in my system and need a new furnace. HWA has taken so long (still no response as I'm sitting on hold with them and typing this). They still don't know if they are going to replace my furnace that I paid for coverage for. They did this with my AC too and their tech broke my AC then said they aren't covering it. The company is a total scam. Going to the States Attorney with my Attorney to file a suit. If you're interested in being part of this reach out at **.

Home Warranty of America is a good thing to have and I’ve had them a long time. And whenever I have claims, either I call them or my daughter does.

When I renewed with HWA, I just called and gave them my card. Thus far, I'm comfortable with their service. The techs they sent for the claim I submitted were good.

Call to get Oven serviced. Service man came within 48 hrs. Did not have part - have not heard anything about part for 10+ days. Called to find out when will be fixed - told me another service person would be out 5 days. Asked if new technician would have part - could not answer. Requested HWA to call Sears to confirm would have part. I finally convinced him to call Sears back after being ignored, requesting a supervisor, asking to be escalated, being disconnected, and given dead air.

The representatives at Home Warranty of America are very helpful. The contractors have been okay. I call, they come in, I give them a check, and they do what they gotta do. They’ve been very helpful as well. We’ve been a customer for three years. I like so I keep renewing.

I work for a Realtor, and we use Home Warranty. When people talk about home warranties, I tell them it's the company to use. We recommend it with all of our listings, so I also got them when I bought my house. The Realtor handled the sign up and I just renew every year. For any claims I’ve had, I do them online and they've been quick about getting someone out there. I had my dryer fixed and my refrigerator was fixed twice. I’ve got a new furnace too. I’ve had good service and I’ve been happy with the contractors. In fact, I had an issue with my furnace at seven o’clock at night, and I had the contractor's personal cellphone number. I texted him that night, and he ran out because it was cold.

The contract lists everything that can go wrong in a home. However when you read the details there is nothing that it covers. We cancelled the warranty after paying $75/ to a vendor for coming in and telling me to go change the battery. This is a total rip off. The customer service are trained to say the same sentence over and over again.

We’re perfectly happy with Home Warranty of America. We’ve had two claims and the process was so easy. My gas oven went out, and then I had a dishwasher issue. Both were handled very professionally and the claims went smoothly. When I called the 800 number, the rep said they'll have somebody contact us and the people they hired to do that called me within 24 hours on both occasions. They were wonderful and they rectified the issues as soon as they could. They had to get a part for the dishwasher, and we just replaced the oven.

We filed a claim on October 5, 2019 for a non-functioning furnace. It is currently October 21, 16 days later, and we still don't have a working furnace. HWA debated a full replacement vs parts replacement. For a few days we were scheduled for a full replacement, now they are back to just replacing the motor. We live in Minnesota and have had many days below freezing temperature, so I find this timeline absolutely unacceptable, especially with a young child in the home.

There aren’t enough service providers and even though I’ve had some issues fixed, I’ve had to change service providers a couple times. For instance, I had a washing machine issue, and it took four times for them to come out here to fix it. Finally, I told the service provider that somebody else had to come out and the owner of the company came out. I didn't have to pay $100 four times, but the time I had to spend taking off of work for four different calls was not acceptable to me at all. I've been with Home Warranty of America for three years and I didn't want to renew but I let the time lapse, and it auto-renewed.

If I was able to give minus stars I would have. This is the worst service for a company that I have ever used. I have been paying this company for over three years and when you have a claim is a big problem.

Home Warranty of America's claims process is a little bit belabored. I've learned that sometimes I need something fixed and I’d like to get it fixed within a day if I could. However, the warranty company doesn’t work that way, sometimes it takes four to five days and in some cases, it has taken several weeks. For example, I had one claim where I had a water leak and to me, there was a sense of urgency but there was not a sense of urgency from the warranty company. We got the leak fixed and it didn’t damage anything in the house. It moved down the wall into the garage and out the garage, but if it had been leaking into the house, we would’ve had a lot more damage.

The Home Warranty of America contractors that I’ve dealt with have all been very good. However, with HWA, if you have something going on, it’s a lot of trying to get someone to get out. The last time I had something, it took forever to get a service call made. I tried to do it online, but I never got any action, so I ended up having to call. But in the end, they always come through. I’ve had them for years and I will continue having them.

I have dealt with this company for years. At some point they outsourced their phone support to India or some other 3rd world country. The service has absolutely TANKED since. I recommend that you RUN away from any interaction with HWA.

When we moved here, the homeowners had a warranty with HWA and we continued it. We just called and switched it to our name. So far, everything's good and positive with them. I call them when we have a claim and their customer service has been very good. They let me know who they've contacted to come out to the home and give their name and phone number.

We hardly use our home warranty with HWA. But every once in a while, a problem comes up and the home is 10-plus years. So, we keep the warranty for peace of mind, more or less. Sometimes dealing with the third-party vendors can be an annoyance and the lag time can take quite a while. We had a problem with our air conditioner this year and getting the right parts as well as confirming the cause took some time. That was a little bothersome but in the end, it was taken care of. Fortunately we didn’t go too much of the summer without the air conditioning working.

Home Warranty of America has been able to save us some money on various things. We had a big problem on the first year and it made me continue to have the warranty. For the most part, their contractors were pretty good. They were very nice people. When we had a leak, they fixed it but they didn’t fix the drywall, and I had to do it myself. That didn’t seem right. They don’t suggest anything. The last two times I’ve had a leak, we fixed it because we’ve had the plumber come out and change the whole pipe. But up until then, they did fix it and all of a sudden, they don’t fix those anymore. I have a $100 deductible, and they hardly had out-of-pocket money. But having HWA is more of a comfort thing for me because you can’t get someone out here to fix something. I’m hoping that they have gone through the process of making sure these are good people to work with, and so far, they have.

I went online to Home Warranty of America instead of dealing with a sales representative and that service was fairly easy. But my first claim took a while. The experience was not so great when I submitted a claim and there were delays in response. They were supposed to order parts and those didn’t come for a month, maybe even longer. I would call and they didn’t know when the parts were coming. They couldn’t really tell me a whole lot of anything. So that was extremely frustrating. In fact, I’m currently waiting on another part and that’s another issue. The panel of the stove is broken but the part is not in stock so they have to wait for it. But it’s functional so it’s not as much of a problem as the refrigerator was.

Home Warranty of America's claim process is very easy. In 5 years, I had one issue, and it was not their fault. It was a vendor they probably chose wrongly. Other than that, I've had plenty of good experiences with them. I call them to submit my claims and the representatives are very nice. I'm really happy, that's why I stayed with them.

Purchased a home and upgraded to the highest level of coverage offered. The home has an air conditioner that was installed 05/18 and thus is 1 yr 4 mos old. The manufacturer claimed it as a defect and will be supplying the part. Even with the AC being under warranty, and having HWA, I am still being billed $595 for "modifications". HWA claims that modifications are needed for cooper tubing and other items but cannot be specific and cannot explain to me why I am paying out of pocket for the install of the part. HWA is not paying for the part and appears they are not paying for the install either. I paid my $75 service call, so now my grand total will be $670 and they were not able to tell me exactly what they are covering. I only gave them 2 stars just due to the fact that they did send a service guy out to fix the ice maker in my fridge previously and that did only cost me the $75 service fee.

We submitted a claim to Home Warranty of America for an AC issue. Their online process was easy and the contractor came out within three days. They found the problem but we didn’t know what it was until after they’ve contacted the warranty company, and they came back to let us know. But I understood because they had to let us know what our cost was as opposed to what was covered and what was not. We had a great experience with the tech that they sent out, thankfully. I just wish they resolved the issue a bit quicker. We almost always get a phone call afterwards.

If there is a - minus points, I would definitely give for this company. This company is a scam. My AC Unit had an issue in summer and my tenants are living in that. I called HWA and they sent a service provider and he recommend to change the air handler. He told that, "HWA will call and give you options." I waited for 4 days. Nobody called and I called them. They told they are still reviewing the options. It took then another 4 days and I had to call them back to find what are the options. They never called me. Claim was opened on 12th of September and they gave option on 23rd. I wanted them to cover, so they ordered the parts on 24th and told parts will arrive on 29th. This company is full of lies. Never ever trust this company.

On paper, HWA sounds like a great company offering protection on household appliances. In reality, it's a nightmare. So far, all of my calls went to Central America. They cannot speak clearly, nor do they listen to what I'm saying. Also, every company they have referred to me has the WORST rating on Yelp. Of course being in Central America, he has no idea what Yelp is. Reading the reviews, every one complained of the same things: Worst service, rudeness, never fixed the problem, never returned calls or just never showed up for an apt. The company they sent overlooked at my broken appliance, tinkered with the wires and said it will work. It didn't. The problem still persists and nothing was fixed. Avoid Home Warranty of America. You are better off hiring your own repairman and paying their full rate.

I purchased my home and it came with Home Warranty of America, and I've been renewing it ever since. I recently made a claim for my washer and I cancelled the order because it started working and I was traveling. Still, the contractors have all been great and I haven’t had any issues.

I usually go into the Home Warranty of America website to make claims, though I have done it over the phone too. The reps are pleasant. Also, I've not had problems with any of the contractors that come out. They tell me what's wrong and they call HWA. My most recent claim was for the sump pump and they ended up replacing it.

I filed a claim with HWA online for our second garage door. It will close but I have to hold the button down to close it, even though there's nothing in front of it. I was gonna follow up because we never ever are contacted by the subcontractor. I want to have somebody call us. I just need to get it resolved.

I had noticed our central air was not cooling at times and called HWA to file a claim. We were scheduled the next day as their sub-company had an opening, not that HWA was fast or reliable. They came out and determined our air handler in the attic was leaking refrigerant and would need to be replaced. They jotted all the information down and would turn it in to HWA for replacement. Home warranty wasted 6-7 days trying to replace my carrier air handler with a "cheap knock off" that the installing company would then be liable for. I had to step in to get the ball rolling again, and become the middle person between the installing company (name omitted) and HWA. They said they finally got the right "model number" so they can order it.

It was incredibly easy signing up for HWA. And I found that the representative that I worked with was very knowledgeable about what was covered and not covered, so that was very helpful. I have submitted five claims, and had one claim that was a bit of a disaster, but overall, it's been a very easy process, and the service that we've received has been very good as well.

It took an extended time to get my latest claim with Home Warranty of America taken care of. There were a couple of issues. The actual order got canceled. They had told the company that did the work that it was me that canceled it. And then, I got an email that said the vendor was the one that canceled it. So, then they had to start a whole new order and told me it was gonna have to be processed like normal. It's a good thing my AC would work for a while, and then it shut down. I have to shut it down for five hours, and then I could start it back up again. Otherwise, it would probably have been a bigger problem. The process was a little bit cumbersome this latest time. It took a good full two weeks to get the claim taken care of, which in the middle of a very hot summer when your temperature is above 100, that's really too long.

The old owners of our home recommended us to get HWA. We had issues multiple times, and we needed to call the home warranty multiple times just to get the issue fixed. The interaction part was good, but to reach them was very difficult. They don’t respond on the phone and don’t call right back. The people who do the work don’t respond so well. They are coming on Wednesday but we have been dealing with the same thing for more than one month. The sink is still leaking.

We live in Texas and our AC went out during the summer. Since I have a toddler it is not an option to go without AC, but luckily the repair should be covered by HWA. I called to make a claim and their contracted company never answered the phone or had an answering service. Since we needed the work done asap the rep at HWA told us to use our own contractor and they would reimburse us for it. I was told this several times, as long as they are not making modifications on a part it would be covered.

Having Home Warranty of America is good. I just bought a house at that time I got the warranty, so it was good timing. Recently, we had an issue with our air conditioner and dishwasher. However, the repair on the air conditioner took four weeks, when there was a 100-degree weather here with no air conditioning in June. But other than that, it was okay. The contractors did a good job, but for the Tulsa Metropolitan area, to have one mom-and-pop single man operation as their air conditioning server is just not good enough.

The first tech that came out from Home Warranty of America did his testing and his diagnosis was that our refrigerator needed a fan. However, there was a screw up in the appointment. The tech did not take my email address or write down when my second appointment was, and I would have sworn it was for October 2nd. I had to call the company and they said, "No. It's for October 3rd." I had to hang out here and wait four hours before I could go down and do my errands to get my sister out of the hospital. It wasn't convenient for me.

They took over 6 weeks to finalize a claim for a stove for my home!! No one ever called me back! First they offered me a replacement model that was the cheapest model available - I had a 5 burner, glass-top stove. Top of the line GE stove worth over $1000 - they offered me a 4 burner coil stove worth $400. WHAT A DISGRACE!! I WILL NEVER RECOMMEND HWA!!! I WILL CANCEL MY CONTRACT AND GO SOMEWHERE ELSE!

I just moved here from California with my job and I just purchased the home here. The seller purchased the home warranty which was not something that happens in California, so I wasn’t familiar with it but it was great. Also, I just renewed and it was 500 bucks, which was not as expensive as they were in California at $1,100. I used HWA on electrical when I first moved in but I didn’t go with the electrician because he wanted $4,000. I hired an independent handyman to do it, and he charged me 250 bucks. Six months ago, I also used HWA for the ice maker on the refrigerator. It was $700 for the part, which was expensive but the contractor did an awesome job. I had a good experience with HWA and the people were professional, even the first guy I didn’t go with.

Home Warranty of America came with the house that I bought and I just automatically renew it every year. I’ve done one claim every year and I've been submitting claims online, which I find easy. Six months ago, I had a washing machine issue. The contractor that came out did a good job. He came out two different times though because he needed to order parts. It took a total of eight days from when it broke to when it was completely fixed.

Submitting a claim with Home Warranty of America is not easy. Usually, I do it over the phone because I can never get on to the online portal. I can never find my policy number when I need it and I can never remember my log in information when I need it. So, I end up calling in and then depending on what time of day it is, it’s not always helpful. The one time that I had someone show up, it was fine. They did their job. They fixed the issue. But I did attempt to put a claim in that no one ever followed-up on. I never got around to it because it was a high-pressure moment, and I just took care of it. Time was a problem, so we had to just do it. When I need HWA, I’m glad I have it.

Home Warranty of America was offered when I bought my home. The first year was paid for by the previous homeowner then I continued the service because I like it. I've been with them for a couple of years. They’ve been great and I haven’t had any issues. I contact them both by phone and through their website. Their service techs were fine. Once you get your claim, you then deal with the local service providers that come out to fix your product. You don’t really deal with them outside of that. They've been great.

I've been with Home Warranty of America for about seven years. Initially, when I was doing research, I heard good things about Home Warranty of America. And whenever I’ve needed anything done, they have been responsive about everything. So, there’s no need for me to change it. I go online to file my claims with them and their process is very smooth and straightforward. I filed a claim when I had some issue with my water heater, the contractors that were sent out were great. In fact, they found the problem and told me what needed to be done, and took care of that.

I do my claims with 2-10 online, and then somebody would contact me usually within about 24 hours and make an appointment and come out. We've had two different issues with two different companies that had to come out, and they seemed reputable and they fixed the problem. We had to call the same one out a couple different times to get an issue fixed, but he was very helpful and very nice. We've been with HWA for two years and it's been a great experience.

The seller of the home that I purchased gave us the warranty from Home Warranty of America for one full year. It was kinda like a bonus for us. Submitting a claim was excellent and there was no trouble. It was hassle free. I just went online and put the information in. A sump pump went out and the flooding caused the hot water tank to go out. The contractor came out and assessed it, and I paid the deductible but they were not able to replace the tank under that deductible. They wanted me to pay some additional money. So, I got together with a family member and replaced it myself, because the actual tank was under warranty. Other than that, everything was pretty good. I also had claims with HWA for the dishwasher and hot water heater. Everything was good and I would recommend them.

I wanted to acquire a warranty to cover items around the house that might break. And if you ain't got the means to repair or to buy a new item right away, it comes in handy. My experience with Home Warranty of America has been up and down. Most of the time, it's good, but there were a few times that they've not been able to help me. Submitting a claim has been good most of the time. But there's been a few times that they basically told me that they don't have anybody to service my equipment in the area. I would have to either basically go out and find somebody on my own and submit a receipt and have them reimburse me. As I explained to a lady before, the whole reason I have the insurance is so I don't have to do that. But, overall, it's been okay. The contractors have been pretty decent. They're professional and courteous. I live out in the country, so most of the people that they find are small business people, and they're all usually easy to deal with.

They have 2 plumbers in St Louis, MO. One is too busy, the other takes cash only. Too fishy. Nobody returns calls when they say, talk to someone different each time. Constantly trying to sell you renewal, when they can't fix the problems you have. Save your money.

I contacted HWA Home Warranty about a gas tankless water heater problem. I had been having the same problem with this tankless heater, and the HWA plumbing vendor never addressed the issue. Each time I would contact HWA they would say, "We see that you recently called us about this issue." I told them each time the vendor doesn't know how to handle this type of unit. HWA was quick to want to charge me a new $100 service fee, to which I objected. HWA finally conceded. The same vendor came out and then decided that the tankless water heater was no longer functioning and they would recommend to HWA to replace the unit.

When I bought my condo it came with a 13 month warranty from this company. I had it 3 months and my hvac went out. I called the afternoon it went out and was told their computers were down and to call back in 3 hours. This was at 4 pm. I called back at 8pm and stayed on hold for 30 minutes to be told that their computers weren’t down but they were very behind!! I told them my hvac was out. They said they would send someone out in 24-48 hrs but I could call the tech and see if he could come earlier.

I had a recurring claim regarding my air conditioning system or one of them in the home. The local vendor that Home Warranty of America sent out has been out here a few times. He's been nominated but he then doesn't show and doesn't return calls. We've had to bring in somebody from Austin a couple of times. Finally, this last time, he came out and said we were low on Freon. He would do this and do that. I kept telling him what I thought it was. The last time he was here, we had the same problem an hour after he left. I never could get him back out so I called and spoke to one of Home Warranty's reps and said that since they only have one provider in this area, I'll just go get my own provider, have them come take a look at the unit, fix it and see what we can get done. They stated they might reimburse me.

My Home Warranty of America experience has been positive, overall. Submitting claims online has been very good and easy. Their reps would normally give me a couple days timeframe as to when a contractor would come out. They usually keep it and we've always had good experiences with them.

I usually dealt with a woman over the phone when I called in my claims with Home Warranty of America. She was fine, and she would call back when she said she would call back. She responded pretty quickly to our needs and get someone out here. The last time that I used HWA was three years ago. The contractor replaced a hot water tank. They looked up to their agreement, and I got a new hot water tank. Everything was fine. HWA's approval came pretty quick. There was some delay in getting the unit, but it had nothing to do with HWA.

The experience with Home Warranty of America has been great and it has been working very well. I had it for one year and then, I renewed in August. I’ve submitted four claims already and the most recent one was for the air conditioner, which the inspector of the house should’ve recognized that there was a big problem. I paid for additional service and then, the gentleman who came out said that I might as well go through my insurance because he couldn’t fix it without having an expensive bill. HWA covered it and the technician figured out the problem. He was smarter than the guy I hired so, I will hire him again. Most things are covered by HWA and so far, I’m happy.

I've been using Home Warranty of America for 11 years. Submitting online, which I usually do, is good but not good for following up on existing claims. So far, my interactions with their reps have been good. They've been helpful. Their contractors have been out in three days from when I submit a claim. 60% of the time, the contractors that came out were of high quality and 40% had some misdiagnosis so I had to bring someone in again.

I’ve been going back and forth with them since July trying to get reimbursed for a mistake they made. I’ve been lied to and redirected at every turn, only to be given 1 more thing they need before they can cut me a check, which was already supposedly cut and must have gotten lost in the mail. But, wait, before we can reissue the already lost check we need a new invoice, then a new diagnostic report. We have those now, but now we need to speak directly to the technician. They’ve lost me as a customer over a $300 covered expense that they failed to cover. DO NOT USE THIS COMPANY!!!

We don’t have 0 or (-) minus Rating here else I would have given that. First of all this company customer services is so pathetic and when you say, "I would like to speak with Manager" they take 24-48 hrs windows and no one calls up. My Dishwasher is not working since more than 40 days and they are keep on me waiting to get it fixed. There is no Call/Text or Update. They have given to SEARS and when you call them they try to sell their services and don’t give importance to HWA. When I call HWA they say, "We have given to SEARS to fix." I am in Between and no one gives update. We have Paid to HWA and they should take end to end responsibility to fix. They always says wait for call/text. I call multiple times and they really don’t understand and say 24-48 hrs since last 40 days. STAY AWAY from this company. They are FRAUD!!!

The fan on my furnace failed. The Home Warranty of America claims department was initially quick on getting a repair technician out to my house. I called Thursday to request a claim, and was contacted by the local repair company Saturday with a technician at my house first thing Monday morning. The tech found a failed fan motor that needed to be replaced. But due to the fan being variable speed, it was more expensive than the set repair limit. And would require approval for the replacement part.

I had a good experience the last time I used with HWA. I did my claims over the phone and online. I got as much response online as I did over the phone. And when it took a while over the phone, then I finally got it done. Through HWA, I got new refrigerator because my refrigerator went out. I paid for it, and then they sent the money back to me. Also, I never had a problem with any of the contractors. I have referred HWA to other people. But they should let you know that they gotta take you through a process before you can get something replaced. Since it’s a home warranty, they should replace your appliance once it didn’t work. In other words, my furnace was out one time and the contractor came right out. But then it went out the second time and it was on a dead cold winter. So the replacement should be immediate.

We've had Home Warranty of America since we bought the home in 2015 and the most recent claim was the HVAC unit. My wife went on the website, created the ticket and the company that they got a hold of was really responsive. The technician reached me in about 30 minutes, and he was out within two hours. That's real responsive for an HVAC guy in the summer time. He was a really nice guy and I liked working with him. The issue ended up being a relay that died and he replaced that. Everything’s working since then.

We renew with Home Warranty of America online and we've been with them for five years now since we bought our house. Their claim reps are pretty good. But with some of the scheduling with some of the people they sent to us when we had to use the warranty, not quite so much. We have an issue just finding a common time to meet up. A lot of the contractors don’t do weekends or they don’t do evenings. Unfortunately, I don’t have a job that I can just take off work. The work quality depends upon the contractor sent out. Some of them do really a good job. We pretty much do a claim for our AC every year and the contractors that Home Warranty of America sends out kinda get the unit working although it’s never as good as it originally was.

The problem that I am currently having with HWA is that they are incredibly cheap and don't care about their customers. Our refrigerator went out 3 days ago and it took them 48 hours to come out to my house, but it is going to take almost a week to get the parts in. This puts me at almost two weeks out of a refrigerator, because they do not want to replace it. They did not have to replace it to make me happy.... They should have expedited the shipping for the parts, pay for a rental refrigerator, or give me a food voucher so that I do not have to foot the entire bill going out to eat every week. Will definitely talk to my realtor and any realtor about my experience.

Do not! I repeat Do not go through this warranty. I purchased it when I purchased my home and it was the worst decision ever! They sent out a contractor to diagnose my AC unit. The next day he sent the results to HWA for aproval. I have been calling HWA every day and they tell me they are waiting from diagnosis from contractor. He Called a different department and they had the results THIS ENTIRE TIME! Nobody had even seen it or bothered to mess with it. Meanwhile my family and me are sitting at home with 105 degree weather outside and no AC. These guys are unproffesional and unless you always call them they do not work. It's borderline a scam company! Save yourself the stress. Please do yourself a favor and do some reaserch and find someone based in the United States! These guys are horrible. Going on week 2 and still nothing!

Absolutely the WORST company I have EVER had to deal with. From the moment I made my first call to report a problem with my furnace. Starting with the original service providers phone no longer in service. This whole experience dragged out for 6 weeks before I was forced to cancel my contract because they considered everything a pre existing condition!! Stay away!! It’s a total scam!! They don’t deserve ANY stars.

I've had one claim put in for my heating and air conditioning and it took a while getting with Home Warranty of America. I had to wait for a servicer and the servicer that they referred me to couldn’t do it right away. So, I had to go through another channel. I went through my own. My servicer sent the paperwork himself and I didn’t hear anything about it for a while. And then, when I did get a hold of somebody, they were wondering why I didn’t use their servicer. I explained the whole situation to them, and after that, I got refunded. It took about three months.

I’ve been with Home Warranty of America for four years and when submitting claims, I call them and get through quickly. The reps have been good and usually, the contractor would come out the next day. In the last couple of claims that I did, they said it would take a week but it was an AC condition and I had to do it on my own. I also had to call back one time but majority of the time, the quality of work has been good.

At first, I thought the negative reviews of Home Warranty of America were unfounded. I recently purchased my first home, and my washing machine started leaking water all over the floor a mere 11 days after I moved in. I was told there was no waiting period and that the coverage was in effect from day 1, so I submitted a claim to have a technician look at my washer. HWA quickly got me assigned to someone and my appointment was the next day. The technician that came to my home was WONDERFUL!! He quickly diagnosed the problem (a hose had come lose inside the back of the washer) and repaired it. He also said the tube was not as flexible as it should be, so he ordered a replacement and returned a few days later to install it. The entire experience was GREAT!

Our microwave went out approximately 2 weeks ago and we filed a claim with HWA. HWA sent out SERVICE PLUS REPAIRS to repair our microwave. The technician spent no more than 5 minutes looking at the microwave and asked if I could remove it from underneath our cabinets and I stated that is what we called a repairman for. He said he thinks it is a part that is broken but was not positive and he will not take down the microwave. We would have to do it.

I've had a lot of trouble with Home Warranty of America over the last couple of years. I signed up with the lady over there and everything was dandy. Some claims got pushed into two claims so that they could save $200 instead of 100. They've sent me mechanics that don’t do the type of job that I need. I had a claim last year on my refrigerator. It was leaking and there was a puddle on the floor. So, I had the guy come out, and he said it was this little water pump that pumps the water from the bottom of the refrigerator up to the icemaker. And he left. Ten minutes later, I got the puddle again. So, I called them back and I had to fight with them for a couple of months not to make it a second claim. They said that the first one was closed out and it was too late. I'm not completely satisfied with them. And if I found a better company, I'd jump.

I submit claims on their website and it's fairly straightforward. One time though, I put a claim in and never heard back from anybody. That wasn’t ideal, but for the most part, Home Warranty of America has been fairly responsive.

This company is a scam! Constantly changing info. (waiting for authorization, waiting for technician, etc...) I am getting the run around while incurring more expenses from having my family in a hotel while HWA plays games in the approval process. When asking for a supervisor I am told "no, you can not speak to a supervisor." With this company it is obvious that they do not care about their customers. HUGE WASTE OF MONEY, TIME, and ENERGY!!!

Like many others that have reviewed this company they simply don't want to do their jobs. My AC went out almost a month ago and they still haven't approved the replacement for it. I have called nearly everyday and we are talking to India I believe. The reps are scripted and don't really know how to speak English very well as they get confused if you get them off script.

My latest claim with Home Warranty of America was part of my best claim of the three years I've been with them. It was a part in my air conditioning unit. It was a major repair and it went very quickly. They got me with a technician and that technician didn't respond, so they immediately got me another technician who came out the same day and diagnosed it.

This company lied about their coverage on my contract so they wouldn’t have to cover my ducts. Even my local representative played the “I don’t know” role. They try everything to deny your claim. Being persistent helps but it takes time and not having AC in the desert is not good. Gave up and just fixed the issue ourselves.

The reps at HWA were very nice and helpful. Their contractors were really helpful as well, and they came out on time.

Home Warranty of America's claim process was pretty easy and fairly straightforward. I've been with them for four years, and I've had good interactions with the contractors.

I received a robo phone call today claiming to be from Home Warranty of America 888-212-7607. They knew my name and my Home Warranty of America Account Number. They told me my credit card on file was about to expire and I should call back to update it. Something seemed funny so I logged into my account and saw my card was good until 2021. Just to see what happens, I called the number back and it seemed like a professional answering message to hold on, but at no time did they use the company name just said, "Thank you for calling, someone will be with you in a minute." I knew right then and there this was wrong, so I hung up without waiting and called the real number for Home Warranty of America.

My realtor suggested this co have been without air conditioning since August 3, 2019 when I made a claim to HWA. A technician came out the first time and tried something that did not work. He came out the second time, three weeks later and said the unit needed to be replaced, it was beyond repair. Since then, I have been EIGHT weeks with no air conditioning and getting stonewalled by HWA. They have asked me to send my home inspection in twice, which I have. I even waited on the phone until the representative got it in his inbox to make sure they could not say they didn't receive. Then they said they didn't receive, so I called back and re-sent the home inspection to another representative with the same result. Today I spoke to a "supervisor", who appeared to know less than the customer support team. She says it is being "reviewed". It is September 23 and I have been without air conditioning since August 3 - in Atlanta.

My claim with Home Warranty of America regarding a pump in my hot tub that went out is still going. They said they ordered the parts but it has not arrived yet, so we’re not through it. Their reps have been very responsive though.

I had a claim with Home Warranty of America for my air conditioner, which I submitted over the phone. The claims rep was terrible. In summertime, you need the air conditioning to be fixed, and they took more than two months to address my claim. And then, they charged me $95 on my credit card. I called Home Warranty of America and they said they will work with the accounting and will get back to me in three to four days. It has been two weeks since then and I’m still waiting for the refund. They’re very difficult. I’ve had coverage with Home Warranty of America for two years and this is not the first time. This is a stupid thing and this is how they operate. I had to go back to the sales guy with some issue. Most likely, I'll be moving out of them and I’ll find someone else.

The technicians who've come out have been fine. I've called a few times between washers and dishwashers and I feel like every time I need an appliance repair, it's a $100, $100, $100. They're old, and I would keep putting $100 in rather than it being covered to be replaced and that has been frustrating. At that point, I could've bought a new appliance. I'd like Home Warranty of America better if the things that I need are covered under my plan.

I live in Florida and my AC recently broke down. First I was happy because my AC is covered by my HWA insurance. But after been struggling to get my claim approved for almost three weeks now, the experience with HWA has been a nightmare. It has been particularly awful since the temperature is around 90s in the region that I am living in. You can imagine how hot and stuffy my home can be in that weather.

My experience with HWA is limited to NJ. I am not sure how their service is in other states. I called them for 3 different reasons in the past year. They never have an authorized service provider from their side to send. They ask me to work with my own contractor but say they cannot pay retail charges. I had a gas leak in 5 different places in my house. The utility company turned off the gas supply to the house. It was an emergency situation and I called the first available plumber to get it taken care of. Insurance was the last thing on my mind while taking care of the safety of my family. HWA says they will not cover the cost of repair as I did not get a preapproval. I guess they do not understand the meaning of emergency. If they cannot stand by you in an emergency situation I am not sure what kind of reliability we are talking about. Think and make a decision for yourselves. They have not paid a penny for anything so far.

Home Warranty of America has been taking care of our repairs and we’ve been pleased. I had success with online claims submmissions before, but one time I had trouble with it, so I did it over the phone and it was good. Within a few days, I got a call and somebody really good came. He was able to do something related to the pool. I would recommend HWA.

My claim with Home Warranty of America for a leaky sink was not resolved. They said it needed a special part and they would get back to me. And then they called and said they couldn't find the part, and that was the end of it. Other than that, they're fairly responsive. I renewed this year.

Sometimes, I would call to submit a claim and the last time, we called and got it submitted. Then, they sent me an email and assigned us a person and it went smoothly. But I went online all the way for the water heater. The guy who worked on it took three days to call and we were out of hot water for 20 days. The guy seemed to have a lot going on but he installed it and put it together. Everything went great. The reason why the guy was delayed was because of his workload and our plumber from a couple years ago had mentioned that as well.

We went to closing of our house and our real estate agent said the house had a 13-month Diamond plan from Home Warranty of America. We submitted claims online and we were notified that someone would be in touch with us and someone called. Getting the dryer repaired was a little harder. The guy who came out for it didn’t have the right stuff and he left, then he came back and actually ended up using some of my tools ‘cause he didn’t have the right tools. Then when we submitted the claim for the garbage disposal, it took a little while to get fixed. They assigned it to somebody, but they never got back to us. Eventually, everything was taken care of. They had to replace our garbage disposal. We had quite a heavy duty one that was in there and they had to put something not quite as powerful ‘cause the warranty wouldn’t cover the one that we had.

I've been with Home Warranty of America for 10 years and I've only had to use it three times for the air conditioner. The process is perfect and very easy. I can just do it online and I get a call back with the appointment set up. For my claims, I got a contractor to come out the same day. There was one time that the person who came out was horrible, nasty and argumentative. I reported him and I refused to let him come back. After that, I haven’t had a problem. My AC has been perfect.

I've been with HWA for ten years and have been mostly happy with their service. I don't know if they've changed owners but SOMETHING DRASTIC has changed over the last two years or so. I have had two recent claims, both SEEMINGLY easy to handle, that have been ridiculously bad. Its is nearly impossible to speak with a supervisor. Contacting them via social media yields almost no expedition in the process. I pay them for a service that takes them exponentially long to provide. The most recent claim I filed earned me a service provider that is not even local to my area and has SCATHING reviews everywhere you search. I could go on and on with all the details but I'm honestly tired and furious.

We've had some work done on some damages through Home Warranty of America. Some were good and some not good. When our heater went out last Christmas, I submitted a claim over the phone. We could have someone come out that day, but it had to be one of HWA's guys. The contractor they had assigned took the next three or four days. They had to do a full replacement. But the company that they were recommending couldn't see us until after Christmas. So we ended up going outside of the home warranty because the contractor was taking too long. We didn’t have time to spare, and HWA did not reimburse us for that.

My wife filed a claim for the washing machine over the phone and talked to an HWA representative. A day later, a man was out to check the machine. Then I called and told them that the machine was still making the same knocking noise. They told me that the shocks on the machine were bad. The guy came out and said that he couldn’t do the shocks in the room. He had to take it to his shop and he brought it back here that afternoon. The washing machine’s doing fine now and my wife is happy with it. We've also called HWA twice on the water heater and the washing machine and they responded. The technician that came out on the hot water heater told me that they got us set up to come out and vacuum the bottom of the hot water heater. He said that if the sediments set in there, it would destroy water heaters. I would recommend Home Warranty of America to anybody.

Home Warranty of America's customer service is pretty good. I haven't had too many issues with their department. But it's more on how they handle the claims, not in the people that I speak with. When I talk to the people, they're friendly and they wanna do a good job. The biggest problem I've had with Home Warranty of America was when they get called on my refrigerator. They fixed it a billion times. And at this point, I don't even understand why they keep fixing it. It keeps breaking and keep sending a guy to fix it. I've paid more than what I've gotten out of the refrigerator.

This is a terrible company that does not care about you or your family's safety. They lie to you on the phone and when you catch them in their web of lies they start backtracking. I have 3 friends that are closing on their homes this month and they have all demanded the seller to change the home warranty company because they too now refuse to deal with this deceitful company. Stay away. They take your money and do not provide the service that was paid for.

The air conditioning unit was essentially going out so the home warranty company set up an appointment with some local guys. In a couple of days, they came out, took a look at it, determined that a new exterior AC unit was needed and then took care of that process. They came back a second time and replaced the whole unit. It was pretty quick too. It was two days at the most. Then in terms of filing a claim with Home Warranty of America, I've done it online previously. But I also did over the phone a time before and I prefer that method. It was just more efficient.

I was a new homeowner, and a older one at that, to buy my first home, so I didn’t know what to expect in terms of repairs and all. We've had Home Warranty of America for about 17 years and I haven't had to use them. But when I had an opportunity to talk with them, they were courteous and professional, and they answered any questions I had.

I received a HWA warranty when I purchased my home. My AC went out a month after moving in. HWA took over 2 months to finally fix the unit. After 1 month had passed by and the new unit was still not approved, I would call every day to get an update, and the rep would promise that I would be called the next day. I had to use a window unit, which wouldn't even keep up with July and August heat. After finally getting the new unit approved (at week 7) they sent the wrong unit! Another week goes by and they finally send the correct part and it's finally installed.

When I purchased the house, the agent had me sign up with Home Warranty of America and then after that year, I just kept re-signing with them. Usually, I've had some air conditioning problems, and they sent somebody and I paid the $75. But this last time, it seemed like there was a little bit of a confusion. They sent somebody, and then said it wasn't covered. So, I paid the contractor directly, and they gave me a discount at least, but that claim didn't quite work as well as it usually did. They said it was something with the original bill, and that there were some things with the air conditioner that weren't up to code.

At this point I think this company has serious corrupt policies that make them a legally and morally despicable company to do business with. They should be sued, though I don’t know if I’m in a position to do that. We’ll see. Here is the short version: They are responsible for fixing my AC and they are offering a buyout for less than half of that, based on false information. Their whole system is built on the fact that you won’t take the time, energy, and money to sue them. If you have seen the movie The Rainmaker, it is based on a company that had similar corrupt practices. It’s all a way to shuffle people around and eventually have them give up and take whatever buyout is offered.

A lot of times, I call Home Warranty of America to submit my claims. Sometimes, I go online and their website is nice except if you wanna specifically request somebody or some company, then you really can’t do it because it’ll give you whoever they want. Also, sometimes the contractor will call you and sometimes they expect you to call them. So, the experience depends on who you get. I’ve had guys that were really good and competent, then I’ve had guys that were horrible, too. But for the most part, they were able to provide the fix the issue for which they were dispatched and overall, my experience with HWA has been very pleasant. But I would suggest to my friends that they should check and do a whole bunch of home warranty companies, instead of just telling them to, “Check into this one.”

It has been 9 days since our AC was out in 100 degree Texas heat. It is over 90 degrees in our home. We explained it was a medical emergency, due to Cystic Fibrosis. 3 different agents claimed they placed it as an emergency status, however they didn't. 3 different agents told us that the claim would be covered, it only needs to be approved, however it hasn't. 2 different agents took our number, told us they would call us back but never did. And one agent (whom we had spoken with previously) called us (finally) only to claim to be the supervisor and proceed to tell us we had to wait longer, attempt to claim that it hadn't been as long as it had, and argue with us. This company is outrageous, and we are honestly shocked and appalled at the lack of sympathy for an emergency situation. There isn't much to feel at this point except that it is intentional. We have never, ever received such horrific customer service and lack of help or understanding.

All I want is for my air to get fixed. Been getting the runaround from your company since July 12, 2019. Your company is a joke. You sent me an email tonight saying something about a buyout of my contract. I will be contacting the attorney general of Arizona along with the Better Business Bureau and an attorney.

I filed a claim for the plumbing with my faucets. I prefer doing that over the phone. But for this claim, I had a hard time and it took me months to get some resolution for it because Home Warranty of America would not approve the parts that I found. My faucets were leaking but they could not be repaired. Even after months of back and forth with Home Warranty of America, they didn’t replace the caliber. They couldn’t because they couldn’t find the kind I had. They ended up giving me some money towards the purchase of a new one instead.

I put in 2 claims with HWA. Both claims were denied because they stated that they were not caused by normal wear and tear. First claim was for a Garbage Disposal that stopped working. Garbage disposals are covered in my plan. The service company that came out to look at it stated to HWA that something was stuck in the garbage disposal. This is not correct. There is nothing stuck in the disposal that would make it not work. The motor is locked, that is true, but not because of anything making it stick. So they denied coverage for this claim. Second claim was for a toilet that was leaking. It appears that the flange has broken that holds the toilet to the floor. They denied this claim because it was also not deemed normal wear and tear. What is the point of having a home warranty? My renewal is up in a couple of months. I will not be renewing with HWA.

This summer was particularly tough in the Midwest. We saw temperatures above 110 degrees for several days in a row. We contacted our warranty company, Home Warranty of America, to have a technician come out and help us with our Air Conditioning because it wasn't keeping up prior to this awful heat. This was the day before we left on vacation (06/18/2019). They sent a technician the day we were leaving and they found some issues. We came back from vacation to serious heat and an air conditioner that could only drop the temp in the house to 85 degrees. We called again and they sent out the same company to look at the AC. The temperature the night before outside was 100 degrees at 2AM, our temperature in the house was 87 degrees, it was miserable and I work from home. They suggested a new air conditioner because, again, there were issues with the AC.

Signing up for Home Warranty of America was good. We’ve submitted several claims and they’re very responsive. We usually get a technician scheduled within 48 hours and they take care of it. We also just submitted a claim for the air conditioner just last week and it's up and running now.

Not a honest company. I filed a claim regarding my home oven with HWA home warranty back on 6-10-2019. My repair was assigned to AAR Inc. Almost 3 month from my original claim, my oven is still not being fixed. This weeks and last week I have called, emailed HWA home warranty and every time they said will have authorization team and manager team to call me back on how and when would they get my oven fixed, but the call has never ever happened.

I do my claims with Home Warranty of America online since it's easier. And then there's usually somebody available within 24 to 48 hours. I get a good, several people to choose from, so that's helpful. The technicians have been great with the exception of one, and I won't use them again. When I do my claim online, Home Warranty of America pulls up the last several people for that issue that have come out, and I will not pick them again.

Our air conditioning went out on a Saturday morning the first week of August. I made HWA aware of a medical condition in our family where excessive heat has to be avoided. Apparently a documented medical condition doesn't matter. They lead me to believe they would expedite the process, but they did not. Instead it took 3 business days before parts were even ordered, 3 more before delivered = 11 days without air. Some days we had a heat index of 105. The customer service reps are so scripted, you may as well be talking to a robot. And good luck ever getting to a supervisor, if you need one. I need to buy a warranty policy for a different property and it will NOT be with HWA!

They're slow and give us the runaround. It took them two months to get our fridge. Fixed and my wife has medication she has to keep cold. Now our ac is out and they're giving us the runaround again. It's been a month and in South Louisiana and summer time it's very hot. There has been a few other things they have been slow to repair or fix. Their vendors some are good and it seems most of them suck! Almost as much as the warranty company does.

I've been with Home Warranty of America for about three years and in the majority of the time, submitting a claim is fine. I prefer to do it online but this last claim, I kept trying to submit it online and it wouldn't let me. It just kept telling me to call in. But when that works, it's fine. I've also only had one really bad experience where the contractor didn't call and I could never get in touch with him. I finally just fixed it on my own. But the others I've dealt with have been great. As far as the last two claims I had, I felt like the professionalism, the communication and the follow-up were good. So far, the repairs that have been done have also been good.

Called in for an AC issue in Texas. The local assigned technician company came out within 24 hours. The result is to replace the compressor. All good so far. Until HWA has to order the parts themselves and have them delivered to the AC company. Three weeks of calling and nothing. It is being reviewed internally, then ordered, then approved again. The claim has been open for three weeks. The outdoor temp for three weeks has been 95º+. Just cannot get service from this organization.

I had electrical issues and I made the claim online. It was easy to do and then Home Warranty of America sent out a vendor who happened to be good. No repair was made. It was found to be in working order. While my last experience was good, I’ve had very negative experiences and a several positive experiences during the three years I’ve been with Home Warranty of America.

I've had very good experiences submitting claims to Home Warranty of America thus far. Usually, a contractor comes out the next day. We had a problem with one of the contractors and then we called HWA. Then, we got a text from them stating that somebody would be coming. Another guy said that he fixed the air conditioner and added Freon but he didn't put any. Also, the unit was already full. Still, most of their techs have been good.

Signing up for service with Home Warranty of America was fairly easy and the reps whom I spoke with on the phone were fine. I submitted a claim online once but then I had an issue with billing. I paid the service fee and when their contractor came out, they had to come back with the actual part. After the service was completed, I got a letter saying that I owed $100 for the fee. I had to give them my confirmation number from the receipt that I had for them to fix that issue.

I had an AC issue in my apartment and I am disappointed with my experience with HWA as I was expecting them to handle my whole situation. Instead, I have to take care of it myself. They couldn't find a company.

All the claims have been handled fantastically by Home Warranty of America, except for one. We had a water faucet break externally at 11 at night, and I immediately called HWA. I left a message that I had to call a plumber on my own because water was gushing out and it had to be fixed immediately. So I called a plumber on my own. And then I called HWA the next morning to see if they got the message, and lo and behold, it couldn’t be found. It was gone. They said I didn’t call. So, I had 300 and some odd dollars out-of-pocket. I don’t know why that call was not logged.

On July 31, 2019 after 3 weeks of waiting, an HWA appointed technician began the installation. He had been here two previous times. Once to put freon in an already "dead" unit, and the second time to determine it could not be "revived". He was here for four hours and when he left, my thermostat was at 81 degrees. Five hours later, my thermostat was at 78. I called his # and his "assistant" said I had to give it more time. Not trusting this explanation, I called a company and they had a technician out here at 8:15pm (thermostat still at 78). In the meantime, I decided to get my fan because it was so hot and I noticed my Bluetooth speaker was gone. I again called his "assistant" and explained this to her. I have yet to receive any acknowledgment regarding this matter. Not an apology, or that they would question the helper, or offer to reimburse me.

The air conditioner wasn't working properly. I called Home Warranty of America but their computer was down so it took a little while for them to be able to register the claim. But then they called me back and got right to it. The contractor was very good. He came in, asked me what the problem was, and he went up onto the roof and did whatever he did and came down and told me. I paid him his $75 and that was it. It was all pretty quick.