Home Warranty of America Reviews

Hi Michelle,

Thank you for this open and honest review regarding your firsthand experiences with our company. We certainly appreciate your feedback and look forward to servicing your future needs. Have an amazing day!

Hi Alex,

Thank you for this review based on your firsthand experiences with our company. We sincerely apologize for the negative experience and we want to make sure that all your concerns are addressed.

Regarding coverage, once a claim is submitted, HWA reserves the right to assign a vendor to service the claim. A technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.

Unfortunately, not all claims can be (completely) covered per the contract's exclusions. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements.

If you would like further clarification about, a copy of your contract's terms or have any further questions or concerns, please feel free to contact us by phone or live chat. Thank you and have a pleasant day!

Good Afternoon Kristine,

We appreciate your loyalty and trust to HWA for many years. Our goal is providing convenient, reliable service to homeowners like you and it seems we missed the mark. Upon review, your AC claim was filed and diagnosed on 8/2/2019. We received the pricing and part specifications from the service vendor 8/5/2019 and the claim was sent over for approval as of 8/6/2019. We advise 24-48 hours for any updates.

Hi Devin,

Congratulations on your new addition to the family! We are certainly sorry to hear about the timing of your AC claim.

Regarding coverage, once a claim is submitted, HWA reserves the right to assign a vendor to service the claim. A technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.

There are instances when we do not have an available vendor in the area and we offer the homeowner the ability to secure their own vendor to service the claim. The vendor must call into our authorizations department prior to any repairs being completed. The homeowner is held responsible for all upfront costs to the vendor and may be reimbursed at HWA costs which may be less than retail costs in addition to the trade call fee should the claim be covered with a paid invoice.

Reimbursements may be issued in the form of a check within 3-5 weeks or a Tango card within 3-5 business days via email once calculated and accepted by the homeowner. We certainly apologize if this information was not thoroughly explained.

Upon review of your claim, a reimbursement has been calculated as of today, however, we are awaiting approval before informing you of this amount for acceptance.

Good Afternoon Carolina,

We appreciate your loyalty and trust to HWA for many years. We are proud to be your home warranty provider. We aim to provide fast and efficient repairs and it seems that we have missed our goal with your latest claim.

Regarding coverage, once a claim is submitted, HWA reserves the right to assign a vendor to service the claim. A technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.

There are instances when we do not have an available vendor in the area and we offer the homeowner the ability to secure their own vendor to service the claim. The vendor must call into our authorizations department prior to any repairs being completed. The homeowner is held responsible for all upfront costs to the vendor and may be reimbursed at HWA costs which may be less than retail costs in addition to the trade call fee should the claim be covered with a paid invoice.

Once coverage has been determined and calculated with a paid invoice and customer acceptance, reimbursements may be issued in the form of a check within 3-5 weeks or a Tango card within 3-5 business days via email. We certainly apologize if this information was not thoroughly explained.

Upon review of your claim, the buyout amount is finalized however has not been accepted.

Hi Marion,

We are so sorry to hear about the timing of your plumbing claim and fully understand that going without water can be very inconvenient and frustrating. Unfortunately, we are unable to give an exact time frame for each claim since it may vary on multiple factors such as vendor availability, the diagnosed issue and potential need of parts and/or replacement orders, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible.

Hi Benjamin,

We sincerely apologize for the negative experience and we want to make sure that all your concerns are addressed. Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it.

Regarding coverage, once a claim is submitted, HWA reserves the right to assign a vendor to service the claim. A technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.

There are instances when we do not have an available vendor in the area and we offer the homeowner the ability to secure their own vendor to service the claim. The vendor must call into our authorizations department prior to any repairs being completed. The homeowner is held responsible for all upfront costs to the vendor and may be reimbursed at HWA costs which may be less than retail costs in addition to the trade call fee should the claim be covered with a paid invoice.

We do have a dedicated vendor development department that reviews and approves service providers through an extensive process. We would be happy to submit a complaint regarding your experience with the vendor so that our vendor selection team can take this into account when renewing their contract. If this is an option you would like to pursue, feel free to reach out to our live chat agents at www.hwahomewarranty.com, and we will be happy to assist. Thank you and have a pleasant day!

Good Afternoon Lindsey,

Thank you for this review based on your firsthand experiences with our company. We sincerely apologize for the negative experience and we want to make sure that all your concerns are addressed.

Regarding coverage, once a claim is submitted, HWA reserves the right to assign a vendor to service the claim. A technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.

There are instances when we do not have an available vendor in the area and we offer the homeowner the ability to secure their own vendor to service the claim. The vendor must call into our authorizations department prior to any repairs being completed. The homeowner is held responsible for all upfront costs to the vendor and may be reimbursed at HWA costs which may be less than retail costs in addition to the trade call fee should the claim be covered with a paid invoice.

Upon review of your claim, the call was disconnected as the agent was provided the terms and conditions of using your own vendor. We do show that you have disputed this claim and your reference number is 793204. An agent will be in contact with you within 10 days.

Good Afternoon Kelley,

We certainly understand your frustration and apologize for the inconvenience. Upon review of your account, an AC claim was filed in which the vendor determined the water heater was the issue and a plumber was then needed. Based on the water heater claim, it was denied due to the technician indicating the issue was with the storage tank which is shown as not eligible for coverage under the water heater section.

At this time, we do show that your appeal of this denial has forwarded to the appropriate department. They will be in contact with you within 10 business days. Your reference number is 792121.

Good Morning Vincent,

Upon review of your claim, it was filed on 7/17/2019 and we received the diagnosis from the vendor with pricing on 7/24/2019. Our authorization's team emailed the approved authorization number to proceed with the dryer repair on 7/25/2019. Once the vendor has the needed parts, they should contact you for scheduling the repair. Please feel free to reach out to the vendor directly or contact us by phone or live chat should you need further assistance. Thank you and have a pleasant day!

Good Morning Brittany,

We are disappointed to hear of the delays you’ve experienced with your air conditioning claim. We definitely understand that in the heat of the summer, going without AC can be very inconvenient and frustrating. This is certainly not the level of service we aim to provide at HWA. We aim to provide fast and efficient repairs and it seems that we have missed our goal. Upon review of your claim, it seems that we have assigned a new vendor as of yesterday and you may contact them directly for scheduling.

Good Afternoon Shannon,

Thanks for sharing your experience with us. We want you to feel comfortable sharing good or bad news. We're so sorry that your experience with us fell short of expectations.

Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.

Unfortunately, not all claims can be (completely) covered per the contract's exclusions. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements.

As a friendly reminder, HWA does warranty 30 days on labor and 90 days on parts. During this timeframe, we can recall the claim to have the vendor to come back out if the issue persists or another issue arises.

As outlined in the contract terms, HWA reserves the right to request a copy of any visual or mechanical test that may have been performed by a home inspector or other licensed mechanical contractor for any claim filed under the warranty.

Upon review of your claim, we do show that your claim was denied based on the diagnosis received from the technician and review of your home inspection. At this time, your appeal of the claim denial has been forwarded over to the appropriate department. They will be in contact with you within 10 business days. Your reference number is 792120.

Hi Rebecca,

Thanks for sharing your experience with us. We want you to feel comfortable sharing good or bad news. We're so sorry that your experience with us fell short of expectations.

Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.

Unfortunately, not all claims can be (completely) covered per the contract's exclusions. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements.

Upon review of your claim, we have approved the replacement of the evap coil as of 7/27/2019, however, there is an out of pocket expense due to the vendor for necessary modifications and items not covered by the warranty which is calculated at the vendor's rates. You presently have the option to approve the non-covered expense to proceed with the replacement or we can provide a buyout which would allow you to proceed with the claim outside of the warranty.

Please feel free to reach out to us by phone or live chat to discuss your options. We look forward to hearing from you and getting your A/C back up and running.

Hi Lisa,

Your feedback is taken very seriously as it plays a vital role in our quality assurance and it provides great insights on how we can improve to better serve our homeowners, and we appreciate the time you have taken to share it.

Regarding coverage, once a claim is submitted, HWA reserves the right to assign a vendor to service the claim. A technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.

Unfortunately, not all claims can be (completely) covered per the contract's exclusions. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements.

Good Morning Gary,

We are so sorry to hear about the timing of your AC claim and fully understand that in the heat of the summer, going without AC can be very inconvenient and frustrating. Unfortunately, we are unable to give an exact time frame for each claim since it may vary on multiple factors such as: vendor availability, the diagnosed issue and potential need of parts and/or replacement orders, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.

Upon review of your claim, there was an issue with the Carrier shipping the equipment to the vendor. As of 7/25/2019, the vendor requested we change the order to allow him to pick up the equipment. Purchasing has submitted the request to Carrier to have the order ready for the vendor to pick up. We are currently awaiting the pickup number, once we have this, the vendor will be able to pick up the order and contact you directly for scheduling.

Hi Leslie,

We regret to hear that your experience with HWA has not been what you expected, and we appreciate your feedback. Regarding coverage, once a claim is submitted, HWA reserves the right to assign a vendor to service the claim. A technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.

Unfortunately, not all claims can be (completely) covered per the contract's exclusions. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements.

Upon review of your claim, the original vendor indicated there was a big hole inside of the dispenser as something very heavy was put in, the drum unit went out of balance and it broke the dispenser. The second opinion vendor determined the dispenser was not working as well. Per your contract terms, soap dispensers are specifically listed as excluded from coverage.

At this time, we do show that your appeal of the claim denial has been forwarded over to the appropriate department. They will be in contact with you within 10 business days. Your reference number is 791612.

Hello Angela. Thank you for your feedback and my apologies for the delay in response. Home warranties are here to help offset the high cost of failures due to normal wear and tear. While HWA is not an authorized retailer, we do partner with Independent service providers to assist our homeowners with claims. We are sorry for the poor experience with the previous vendor last summer, however, when you decided to expedite with your own vendor, that left us only eligible to offer what we would have paid the tech at our rates. We have actively been working to improve our systems/processes and hope you will see a difference with any future claims. Stay safe out there! - Allie

Hi Christine,

We certainly understand your frustration regarding the situation of your refrigerator claim. Generally speaking, if a claim is filed within the first 30 days of a new contract, there is a chance we will request a copy of a home inspection to verify the item or appliance was in proper working order prior to the contract start date. As outlined in the contract terms, HWA reserves the right to request a copy of any visual or mechanical test that may have been performed by a home inspector or other licensed mechanical contractor for any claim filed under the warranty.

Upon review of your claim, I do show that your appeal of the claim denial has been forwarded over to the appropriate department. They will be in contact with you within 10 business days. Your reference number is 791381.

Good Morning Dan,

We are disappointed to hear of the delays you’ve experienced with your air conditioning claim. This is not the level of service we aim to provide at HWA. We aim to provide fast and efficient repairs and it seems that we have missed our goal.

Occasionally, claims can run a bit longer due to vendor availability and potential needs of part and/or replacement orders, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.

Upon review of your AC claim, you filed a recall on 7/13/2019, the vendor sent in an authorization form on 7/15/2019. From 7/18-7/23, we received equipment specification and pricing information from the vendor. As of 7/23/2019, you approved the non-covered expense to move forward with the replacement and our purchasing team has submitted the order. We advise up to 48 hours for an update on the equipment ETA.

Good Afternoon Michelle,

Thank you for this review based on your firsthand experiences with our company. We sincerely apologize for the negative experience and we want to make sure that all your concerns are addressed.

Regarding coverage, once a claim is submitted, HWA reserves the right to assign a vendor to service the claim. A technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.

There are instances when we do not have an available vendor in the area and we offer the homeowner the ability to secure their own vendor to service the claim. The vendor must call into our authorizations department prior to any repairs being completed. The homeowner is held responsible for all upfront costs to the vendor and may be reimbursed at HWA costs which may be less than retail costs in addition to the trade call fee should the claim be covered with a paid invoice.

Reimbursements may be issued in the form of a check within 2-3 weeks or a Tango card within 3-5 business days via email once calculated and accepted by the homeowner. We certainly apologize if this information was not thoroughly explained.

Irma,

Thank you for letting us know about your experience. We apologize that our service did not meet your expectations and appreciate you taking the time to share your concerns. Our goal is to provide a consistent and exemplary level of customer service. Based on your concerns, we did not meet this goal. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.

Regarding coverage, once a claim is submitted, HWA reserves the right to assign a vendor to service the claim. A technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.

Unfortunately, not all claims can be (completely) covered per the contract's exclusions. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements.

As a friendly reminder, HWA does warranty 30 days on labor and 90 days on parts. During this timeframe, we can recall the claim to have the vendor to come back out if the issue persists or another issue arises. Outside of this time frame, there is generally a manufacturer's warranty on replacement equipment.

Good Afternoon David,

Thanks for sharing your experience with us. We want you to feel comfortable sharing good or bad news. We're so sorry that your experience with us fell short of expectations.

Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.

Unfortunately, not all claims can be (completely) covered per the contract's exclusions. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements. Dependent on the issue, some replacements are with builder's standard as defined in the contract terms, however, you are able to request an upgrade and pay the difference.

As a friendly reminder, HWA does warranty 30 days on labor and 90 days on parts. During this timeframe, we can recall the claim to have the vendor to come back out if the issue persists or another issue arises.

Good Afternoon Soni,

We regret to hear that your experience with HWA was not what you had expected and appreciate your feedback.

Regarding coverage, once a claim is submitted, HWA reserves the right to assign a vendor to service the claim. A technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.

As with all warranties, coverage is detailed in the Agreement and there are some items and conditions which may not be covered. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements.

HI Brendan,

Thank you for this review based on your firsthand experiences with our company. We sincerely apologize for the negative experience and we want to make sure that all your concerns are addressed.

Regarding coverage, once a claim is submitted, HWA reserves the right to assign a vendor to service the claim. A technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. In some cases, we may request a copy of the home inspection or maintenance report while determining coverage.

There are instances when we do not have an available vendor in the area and we offer the homeowner the ability to secure their own vendor to service the claim. The vendor must call into our authorizations department prior to any repairs being completed. The homeowner is held responsible for all upfront costs to the vendor and may be reimbursed at HWA costs which may be less than retail costs in addition to the trade call fee should the claim be covered with a paid invoice.

Reimbursements may be issued in the form of a check within 2-3 weeks or a Tango card within 3-5 business days via email once calculated and accepted by the homeowner. We certainly apologize if this information was not thoroughly explained.

If you would like further clarification about, a copy of your contract's terms or have any further questions or concerns, please feel free to contact us by phone or live chat. Thank you and have a pleasant day!

Hi David,

Regarding coverage, once a claim is submitted, HWA reserves the right to assign a vendor to service the claim. A technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.

There are instances when we do not have an available vendor in the area and we offer the homeowner the ability to secure their own vendor to service the claim. The vendor must call into our authorizations department prior to any repairs being completed. The homeowner is held responsible for all upfront costs to the vendor and may be reimbursed at HWA costs which may be less than retail costs in addition to the trade call fee should the claim be covered with a paid invoice.

Upon review of your claim, as of 7/12/2019, the reimbursement is still being calculated. Reimbursements may be issued in the form of a check within 2-3 weeks or a Tango card within 3-5 business days via email once calculated and accepted by the homeowner. We certainly apologize if this information was not thoroughly explained.

Hi Ed,

We certainly apologize for the frustration and inconvenience caused by the delay of your AC claim. We are actively working to get our customer's units back up and running as quickly as possible during this peak season.

Upon review of your claim, we show that the technician is supplying the parts. You will want to inquire with the tech in regards to the timeframe of completing your repairs.

Please do not hesitate to reach out to us by phone or live chat should you have any questions or concerns. Thank you and have an amazing day!

Hi Visoune,

We completely understand your frustration and apologize for the inconvenience caused by the claim delay. Regarding coverage, once a claim is submitted, HWA reserves the right to assign a vendor to service the claim. A technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. There are instances when we may request pictures or a home inspection while determining coverage. We advise 24-48 hours for any updates, however, we are currently within peak season which may cause delays in this time frame.

Good Afternoon Lili,

It is perfectly understandable that you are upset regarding the delays in your A/C claim. Unfortunately, we are unable to give an exact time frame for each claim since it may vary on multiple factors such as: vendor availability, the diagnosed issue and potential need of parts and/or replacement orders, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible.

Upon review of your claim, you have approved the non-covered expense and the equipment has been ordered. Once the vendor has received the equipment, they will be contacting you directly for scheduling.

Good Afternoon, Dawn! We see that you gave us a 1-star rating. If there is anything that we can do to help improve your experience with HWA, please feel free to reach out to us by phone or live chat. We look forward to hearing from you. Enjoy day!

Good Afternoon, Brian! We apologize for the service you have received was less than exceptional. We would like to look further into this to see if we can assist in a resolution. Please email us with your claim number, full name, service address, phone number and email associated with the contract. Thank you!

Good Afternoon Jerome,

We certainly understand the frustration caused by the delays in your claims. We are working actively to get our homeowner's equipment back up and running as quickly as possible, however, there are delays due to vendor availability as well as the need for part and replacement orders.

Upon review of your claims, the refrigerator parts were on back order until 7/5/2019 and have been shipped from the warehouse to the vendor directly. Once they have received the parts, they should be contacting you for scheduling.

In reference to your AC claim, you have approved the non-covered expense, your equipment order was placed and the pick up location has been updated per the technician's request. Once the tech has picked up the equipment from the requested location, they will be contacting you for scheduling as well.

Hi Megan,

Thanks very much for your balanced and fair review of our company. We certainly value your opinion and appreciate the feedback.

Regarding the removal of appliances, the warranty will not cover this unless you have our OrangePlus coverage. Also, unfortunately, the warranty does not cover for access to diagnosis or repair an issue if needed, access would need to be created by the homeowner, once there is access available, our technicians are more than willing to come back out to address the issue.

Please do not hesitate to reach out to us should you have any questions or concerns. Thank you and have a pleasant day!

Sherry,

We are pleased to hear that you are greatly satisfied and look forward to servicing all your future needs. Please don't hesitate to contact us by phone or live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!

Hi Leslie,

Thank you for this review based on your firsthand experiences with our company. We sincerely apologize for the negative experience and we want to make sure that all your concerns are addressed.

Regarding coverage, once a claim is submitted, HWA reserves the right to assign a vendor to service the claim. A technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.

Occasionally, claims can run a bit longer due to vendor availability and potential needs of part and/or replacement orders, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible.

There are instances when we do not have an available vendor in the area and we offer the homeowner the ability to secure their own vendor to service the claim. The vendor must call into our authorizations department prior to any repairs being completed. The homeowner is held responsible for all upfront costs to the vendor and may be reimbursed at HWA costs which may be less than retail costs in addition to the trade call fee should the claim be covered with a paid invoice.

If you would like, we would be happy to submit a complaint regarding your experience with the vendor so that our vendor selection team can take this into account when renewing their contract. If this is an option you would like to pursue, feel free to reach out to us by phone or live chat and we will be happy to assist. Thank you and have an amazing day!

Hi Dana,

Thank you for this open and honest review regarding your firsthand experiences with our company. We certainly appreciate your feedback and look forward to servicing your future needs. Have an amazing day!

Hi Westley,

We are so sorry to hear about the timing of your AC claim and fully understand that in the heat of the summer, going without AC can be very inconvenient and frustrating. Unfortunately, we cannot give an exact time frame for each claim since it may vary on multiple factors such as: vendor availability, the diagnosed issue and locating the best way to replace or repair.

Regarding coverage, once a claim is submitted, HWA reserves the right to assign a vendor to service the claim. A technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.

HWA does warranty 30 days on labor and 90 days on parts from the date of initial service. During this timeframe, we can recall the claim to have the vendor to come back out if the issue persists or another issue arises. Regarding the trade call fee, it will be pending the diagnosis from the technician. If the issue is related to the initial claim, misdiagnosed or repair failed, then the trade call fee will not be due. Should the problem be a different issue, the homeowner will be charged the trade call fee.

We located your claim and it appears that we received the diagnosis from the vendor on 6/27/19 and we are confirming information with the technician regarding the diagnosis and equipment needed. Once this information has been confirmed, we will then be able to discuss a buyout calculation and/or any potential out of pocket expenses to proceed with the claim. We advise 24-48 hours for any updates.

Thank you, Lydia, for taking the time for the positive review! At Home Warranty of America, we strive to meet the needs of all our customers. If there is ever anything we can do in the future, please do not hesitate to contact us. Have a wonderful day!

Hi Julie,

We certainly apologize for the frustration that this experience has caused. Regarding coverage, once a claim is submitted, HWA reserves the right to assign a vendor to service the claim. A technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. The trade call fee does apply to each claim filed under the warranty.

HWA does warranty 30 days on labor and 90 days on parts from the date of initial service. During this timeframe, we can recall the claim to have the vendor to come back out if the issue persists or another issue arises. Regarding the trade call fee, it will be pending the diagnosis from the technician. If the issue is related to the initial claim, misdiagnosed or repair failed, then the trade call fee will not be due. Should the problem be a different issue, the homeowner will be charged the trade call fee.

In the event that access has to be created to resolve an issue, HWA will not cover for access, however, will repair back to a rough finish condition as explained in the contract terms under opened walls/ceilings.

Based on review of your claim, the technician indicated the cause was an improper installation and recommended replacement of the drain. Unfortunately, the warranty does not cover for improper installations unless you have our OrangePlus coverage which is why your claim was not eligible for coverage.

If you would like further clarification about, a copy of your contract's terms or have any further questions or concerns, please feel free to reach out to us by phone or live chat. Thank you and have a pleasant day!

Hi Ashley,

We certainly understand your frustration and apologize for the inconvenience regarding the delay in servicing your AC unit. Once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.

Occasionally, we do request a copy of the home inspection prior to any repairs or replacements to confirm the system or appliance was in proper working order prior to the warranty start date. During our peak season, claims can run a bit longer due to vendor availability, delays in receiving the diagnosis and potential needs of part and/or replacement orders, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible.

Upon review of your account, you have submitted a cancellation request and full refund. Should you have any questions or concerns, please feel free to reach out to us by phone or live chat. Thank you and have an amazing day!

Hi Trevor,

Congratulations on your new home, home ownership is quite rewarding!

Regarding coverage, once a claim is submitted, HWA reserves the right to assign a vendor to service the claim. A technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Occasionally, we may request a home inspection to verify the system or appliance was in proper working order prior to the start of the warranty.

Upon review of your AC claim, the coverage was denied due to the home inspection indicating the unit was not fully functioning at 100%. In order for the AC unit to be eligible for coverage, we will need a copy of a paid invoice stating the unit was properly fixed prior to filing the claim.

If you would like further clarification about, a copy of your contract's terms or have any further questions or concerns, please feel free to reach out to us by phone or live chat. Thank you and have an amazing day!

Leonard,

Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs. Please don't hesitate to contact us by phone or live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day

Thank you for the great review, Donna! We are glad we could assist in your home repairs! We appreciate your business!

Hi Ahmed,

We would like to apologize for the frustration caused by the claim experience. Unfortunately, we cannot give an exact time frame for each claim since it may vary on multiple factors. Occasionally, claims can run a bit longer due to vendor availability and potential needs of part and/or replacement orders, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible.

Once we have received the diagnosis from the vendor, we advise it can take 24-48 hours for any updates, however, we are currently within our peak season which is causing delays. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.

Upon review of your claim, we are showing the condenser fan motor has been replaced, however, you have contacted us due to the issue is still occurring and we have recalled the claim to have the vendor to come back out.

HWA does warranty 30 days on labor and 90 days on parts from the date of initial service. During this timeframe, we can recall the claim to have the vendor to come back out if the issue persists or another issue arises. Regarding the trade call fee, it will be pending the diagnosis from the technician. If the issue is related to the initial claim, misdiagnosed or repair failed, then the trade call fee will not be due. Should the problem be a different issue, the homeowner will be charged the trade call fee.

Please do not hesitate to reach out to us by phone or live chat should you have any questions or concerns. Thank you and have a wonderful day!

Hi Cheryl,

We sincerely apologize for the frustration and inconvenience caused by this experience. We have provided feedback to the agents involved regarding your claim as an opportunity of learning and improvement.

Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.

Based on your claim, the initial claim, as well as the recall, should have been rejected upon submission due to the location stated in the garage. Upon review of your contract terms, your kitchen refrigerator is eligible for coverage, however, it specifies units moved out of the kitchen are not eligible for coverage.

If you would like further clarification about, a copy of your contract's terms or have any further questions or concerns, please feel free to chat with one of our live agents at www.hwahomewarranty.com. Thank you and have a momentous day!

Good Afternoon Jeff,

We wanted to take a moment to apologize for the inconvenience and frustration caused by your claim experience. Regarding coverage, once a claim is submitted, HWA reserves the right to assign a vendor to service the claim. A technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. There is a trade call fee due per claim filed under the warranty which is paid directly to the vendor or may be paid directly to us by phone to avoid a warranty suspension.

Based on your claim, the technician we assigned to your claim advised they do not service this particular type of system and recommended Garage Doors of Indianapolis to come out for which we are awaiting your paid invoice to review for reimbursement.

Good Afternoon Jeff,

We're so sorry that your experience with us fell short of expectations. Upon review of your AC claim, we assigned a vendor, however, you were not pleased with their ratings and requested another vendor be assigned for which we were more than willing to do, however, you disconnected the call with our agent and proceeded to use your own vendor outside of the warranty.

Please be advised, in order to be eligible for coverage, a claim must be filed with the warranty and HWA reserves the right to assign a vendor to service the claim. In the event, we do not have an available vendor available to service the claim, we will then offer you the ability to secure your own vendor.

If you would like further clarification about, a copy of your contract's terms or have any further questions or concerns, please feel free to reach out to us. Thank you and have a pleasant day!

Hi Jeffrey,

Thank you for this open and honest review regarding your firsthand experiences with our company. We certainly appreciate your feedback and look forward to servicing your future needs. Have an amazing day!

Thank you, Javier, for taking the time for the review! At Home Warranty of America, we strive to meet the needs of all our customers. If there is ever anything we can do in the future, please do not hesitate to contact us.

Good Afternoon Phillip,

We appreciate you taking the time to share your experience with us. We definitely understand going without AC can be very inconvenient and frustrating. Rest assured, we are working diligently to ensure that we get our homeowners' units up and running again as quickly as possible.

Hi Andrew,

Thank you for sharing your experience with us. We want you to feel comfortable sharing good or bad news. We're so sorry that your experience with us fell short of expectations.

Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.

Unfortunately, not all claims can be (completely) covered per the contract's exclusions. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements.

Upon review of your claim, we have approved the replacement of the evap coil, however, there is an out of pocket expense due to the vendor for necessary modifications and items not covered by the warranty which is calculated at the vendor's rates.

Keep in mind, the warranty assists in repairing or replacing items that are broken or unrepairable, however, it does not cover for additional items and modifications needed for that repair or replacement.

As an example, replacing the evap coil on an older unit would require modifications and additional items due to today's equipment and parts are built differently and are newer so the old equipment must be modified for the new equipment/parts to work.

At this time, you have the option to approve the non-covered expenses to proceed with the claim or accept the buyout option to proceed with the claim outside of the warranty. Feel free to reach out to us by phone or live chat, should you need any assistance. We look forward to hearing from you, have an amazing day!

Hi Karen,

Thank you for this review based on your firsthand experiences with our company. We wanted to take a moment to apologize for the less than exceptional experience you have faced and make sure that your concerns are addressed.

Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Unfortunately, not all claims can be (completely) covered per the contract's exclusions.

If you would like further clarification about, a copy of your contract's terms or would be happy to submit a complaint regarding your experience with the vendor so that our vendor selection team can take this into account when renewing their contract, please feel free to chat with one of our live agents at www.hwahomewarranty.com. Thank you and have a pleasant day!

Hi Dennis,

Thanks very much for your balanced and fair review of our company, Latunya! We certainly value your opinion and appreciate the feedback.

Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. There is a trade call fee due to the technician for each claim filed under the warranty. Unfortunately, not all claims can be (completely) covered per the contract's exclusions. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements.

Upon review of your claim, there was a $75.00 trade call fee due as well as $206 in non-covered expenses for modifications and disposal. At this time, you have approved this expense and a new unit has been installed. As a friendly reminder, HWA does warranty 30 days on labor and 90 days on parts. During this timeframe, we can recall the claim to have the vendor to come back out if the issue persists or another issue arises.

Please feel free to reach out to us by phone or live chat, should you need any assistance. Thank you and have an amazing day!

Thank you for the positive feedback! We are delighted to hear that we were able to accommodate your needs. Don't hesitate to reach out to us by phone or live chat should you need further assistance.

Hi Gary,

Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs. Feel free to contact one of our live chat agents at www.hwahomewarranty.com should you have any questions or need our assistance. Thank you and have a delightful day!

Hi Charlene,

We appreciate you taking the time to share your experience with us. Occasionally, claims can run a bit longer due to vendor availability and potential needs of part and/or replacement orders, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.

If you would like, we would be happy to submit a complaint regarding your experience with the vendor so that our vendor selection team can take this into account when renewing their contract. If this is an option you would like to pursue, feel free to reach out to our live chat agents at www.hwahomewarranty.com, and we will be happy to assist. Thank you and have a pleasant weekend!

Thank you for taking the time to provide us with this great review, Claudine! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs. Please don't hesitate to contact us by phone or live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!

Federica,

We apologize for the service you have received was less than exceptional. We would like to look further into this incident to see if we can assist in a resolution. Please email us with your claim number, full name, service address and phone number on the contract. We look forward to hearing from you!

Hi Jian,

We certainly would like to apologize that our services have not met your expectations. There is a trade call fee due per claim filed under the warranty as explained in the contract terms. Occasionally, claims can run a bit longer due to vendor availability and potential needs of part and/or replacement orders, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible.

Regarding coverage, once a claim is submitted, HWA reserves the right to assign a vendor to service the claim. A technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Unfortunately, not all claims can be (completely) covered per the contract's exclusions and these expenses would be discussed with you prior to any repairs or replacements.

If you would like further clarification about, a copy of your contract's terms or have any further questions or concerns, please feel free to chat with one of our live agents at www.hwahomewarranty.com. Thank you and have a pleasant day!

Hey Sarah,

Thank you for the great review! We are glad we could assist in your home repairs! Have a wonderful weekend!

Hi Andres,

We are so sorry to hear about the timing of your AC claim and fully understand that in the heat of the summer, going without AC can be very inconvenient and frustrating.

Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.

Unfortunately, not all claims can be (completely) covered per the contract's exclusions. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements.

Upon review of your claim, we have approved the replacement of the evap coil, however , there is an out of pocket expense due to the vendor for necessary modifications and items not covered by the warranty which is calculated at the vendor's rates.

Keep in mind, the warranty assist in repairing or replacing items that are broken or unrepairable, however, it does not cover for additional items and modifications needed for that repair or replacement.

As an example, replacing the evap coil on an older unit would require modifications and additional items due to today's equipment and parts are built differently and are newer so the old equipment has to be modified in order for the new equipment/parts to work.

In the event, that the out of pocket expense is not approved, HWA will calculate a buyout (cash offer) amount to the homeowner for the covered item to replace or repair outside of the warranty.

Please don't hesitate to contact us by phone at 1-888-492-7359 or by live chat at www.hwahomewarranty.com should you need our assistance or have any questions or concerns. Thank you again and have a pleasant day!

Hi Reid,

Thank you for sharing your personal experience with us. We certainly appreciate your feedback and look forward to servicing your future needs. Should you need assistance, please feel free to reach out to us by phone, social media or live chat. Thank you and have a pleasant day!

Hi David,

We truly apologize for the delay and inconvenience of having your pool serviced. Occasionally, claims can run a bit longer due to vendor availability and potential needs of part and/or replacement orders, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible.

Regarding our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process. Scheduling is handled directly between the homeowner and vendor.

There are instances when we do not have an available vendor in the area and we offer the homeowner the ability to secure their own vendor to service the claim while held responsible for all upfront costs to the vendor and be reimbursed at HWA costs which may be less than retail costs in addition to the trade call fee should the claim be covered with a paid invoice. Reimbursements may be issued in the form of a check within 4-6 weeks or a Tango card within 3-5 business days via email once accepted.

If you would like further clarification about, a copy of your contract's terms or have any further questions or concerns, please feel free to chat with one of our live agents at www.hwahomewarranty.com. Thank you and have a pleasant day!

Hi Christine,

Thanks for sharing your experience with us. We want you to feel comfortable sharing good or bad news. We're so sorry that your experience with us fell short of expectations.

Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.

As a friendly reminder, HWA does warranty 30 days on labor and 90 days on parts. During this timeframe, we can recall the claim to have the vendor to come back out if the issue persists or another issue arises.

If you would like, we would be happy to submit a complaint regarding your experience with the vendor so that our vendor selection team can take this into account when renewing their contract. If this is an option you would like to pursue, feel free to reach out to our live chat agents at www.hwahomewarranty.com, and we will be happy to assist. Thank you and have a pleasant day!

Good Morning Mike,

We are so sorry to hear about the timing of your AC claim and fully understand that in the heat of the summer, going without AC can be very inconvenient and frustrating.

Once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Occasionally, claims can run a bit longer due to vendor availability and potential needs of part and/or replacement orders, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible.

HWA does warranty 30 days on labor and 90 days on parts from the date of initial service. During this timeframe, we can recall the claim to have the vendor to come back out if the issue persists or another issue arises. Regarding the trade call fee, it will be pending the diagnosis from the technician. If the issue is related to the initial claim, misdiagnosed or repair failed, then the trade call fee will not be due. Should the problem be a different issue, the homeowner will be charged the trade call fee.

Upon review of your A/C claim, we have received the diagnosis from the recall vendor along with the recommendation for replacement. At this time, we are presently awaiting a decision from management regarding coverage to proceed with the claim. We do advise 24-48 business hours for any updates, however, it can be a little longer due to being within our peak season.

Again, we certainly apologize for the delay and inconvenience. Please feel free to reach out to us via phone or live chat with your full contact information should you have any further concerns or need our assistance. Thank you and have an amazing weekend!

Thank you for leaving us this exceptional review based on your firsthand experiences with our company, Gilda! We are pleased to hear that you are greatly satisfied and look forward to servicing all your future needs.

Good Morning Juan,

We appreciate you taking the time to provide your personal experience with us. It's perfectly understandable that you're very upset about the situation taking so long. We truly apologize for the delay and inconvenience of having your AC system repaired especially in the heat of the summer.

Occasionally, claims can run a bit longer due to vendor availability and potential needs of part and/or replacement orders a bit longer, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible.

Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements. Unfortunately, not all claims can be (completely) covered per the contract's exclusions.

Upon review of your claim, we have received the diagnosis from the second vendor, you have approved the non-covered expense and the equipment was placed on 6/12/2019. Please be advised it can take up to 48 hours to receive an ETA on delivery of the equipment order. Once the vendor has picked up the equipment, they will contact you directly for scheduling.

Please don't hesitate to contact us by phone at 1-888-492-7359 or by live chat at www.hwahomewarranty.com should you need our assistance or have any questions or concerns. Thank you again and have a pleasant day!

William,

Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs.

Good Morning Gabe,

We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.

Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements.

Upon review of your claim, the technician indicated a clog in the A/C drain line, which is ineligible for coverage unless under special circumstances where the whole A/C system needed to be replaced. Unfortunately, not all claims can be (completely) covered per the contract's exclusions, and I apologize if these exclusions were not thoroughly explained to you previously.

HWA does warranty 30 days on labor and 90 days on parts. If you would like further clarification about your contract's terms, or if you have other questions or concerns, please feel free to reach out to our live chat agents at www.hwahomewarranty.com and we will be happy to assist you. Thank you and have an amazing day!

Hi Courtney,

Thank you for this open and honest review regarding your firsthand experiences with our company. We certainly appreciate your feedback and look forward to servicing your future needs. Have an amazing day!

Good Afternoon Tim,

We truly apologize for the delay and inconvenience of having your plumbing serviced. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.

Regarding our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process.

There are instances when we do not have an available vendor in the area and we offer the homeowner the ability to secure their own vendor to service the claim while held responsible for all upfront costs to the vendor and be reimbursed at HWA costs which may be less than retail costs in addition to the trade call fee should the claim be covered with a paid invoice. Reimbursements may be issued in the form of a check within 2-3 weeks or a Tango card within 3-5 business days via email once accepted.

Upon review of your claim, we are actively working to locate a vendor to service your claim. Once a vendor has been located, you will receive a claim form with their full contact information.

If you would like further clarification about, a copy of your contract's terms or have any further questions or concerns, please feel free to chat with one of our live agents at www.hwahomewarranty.com. Thank you and have a pleasant day!

Hi Venkata,

Thank you for taking the time to provide us with this review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs. Please don't hesitate to contact us by phone or live chat, should you need our assistance. Thanks again and have a wonderful day!

Hi Ryan,

Thank you for this review based on your firsthand experiences with our company. We wanted to take a moment to apologize for the less than exceptional experience you have faced, however, we are glad to hear you were able to get a new condenser to enjoy your AC. Please don't hesitate to reach out to us should you ever need assistance. Thank you and have a pleasant weekend!

Thank you for the wonderful feedback, Andre. We are happy to hear we were able to complete home repairs with ease. We appreciate your business! Have a momentous weekend!

Good Morning,

We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. We wanted to take a moment to apologize that your experience was less than exceptional and would like to assist you in properly addressing your concerns.

Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements.

If the technician stated the failure was not due to normal wear and tear and due to lack of maintenance, unfortunately, it would be ineligible for coverage. Sadly, not all claims can be (completely) covered per the contract's exclusions. We sincerely apologize if these exclusions were not thoroughly explained to you previously.

Thank you, David, for taking the time for the amazing review! At Home Warranty of America, we strive to meet the needs of all our customers. If there is ever anything we can do in the future, please do not hesitate to contact us by phone or live chat. Thanks again and have a splendid day!

Thank you for the great review, David! We are glad we could assist in your home repairs! We appreciate your business! Have a great weekend!

Hi Cosmo,

Thank you for this review based on your firsthand experiences with our company. We wanted to take a moment to apologize for the less than exceptional experience.

Regarding coverage, once a claim is submitted, HWA reserves the right to assign a vendor to service the claim. A technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.

There are instances when we do not have an available vendor in the area and we offer the homeowner the ability to secure their own vendor to service the claim. The vendor must call into our authorizations department prior to any repairs being completed. The homeowner is held responsible for all upfront costs to the vendor and may be reimbursed at HWA costs which may be less than retail costs in addition to the trade call fee should the claim be covered with a paid invoice.

If you would like further clarification about, a copy of your contract's terms or have any further questions or concerns, please feel free to chat with one of our live agents at www.hwahomewarranty.com. Thank you and have a pleasant day!

Good afternoon, Sarah. We are sorry to hear of the frustration and upset you experienced with our claims process. Our goal is to always make this process as simple and efficient as possible, and we hate to hear that didn't happen in your case. As for coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage decision will be based on the technician's diagnosis, recommended solution and the contract terms. Please know that we are here to help, and we hope you won't hesitate to conact us should you need anything! Thank you for sharing this feedback with us, Sarah, and have a wondeful day!

Good Afternoon Larry,

We wanted to take a moment to apologize for the negative claim experience and certainly understand your frustration.

Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements. Unfortunately, not all claims can be (completely) covered per the contract's exclusions.

Upon review of your claim, the claim decision has been revised,based on the fact that the material used in 1997 is up to code and indeed wear and tear. You should expect a call from the technician to come back out for repairs.

Please don't hesitate to contact us by phone or live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!

Good Afternoon Nate,

We are so sorry to hear about the delay in your water heater claim and fully understand how it can be very inconvenient and frustrating. Occasionally claims can run a bit longer due to vendor availability and potential needs of part and/or replacement orders, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible.

Upon review of your claim, the vendor has been provided with an authorization number to proceed with your replacement. They will be providing the replacement and should be contacting you directly for scheduling.

Please don't hesitate to contact us by phone or live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!

Good Afternoon Frank,

We certainly would like to apologize for the less than exceptional claims process regarding your refrigerator. Claims can run a bit longer due to vendor availability and potential needs of part and/or replacement order, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible.

Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. We do occasionally require a home inspection prior to authorizing a claim after receiving the technician's diagnosis.

Upon review of your claim, we have received the diagnosis and home inspection. At this time, we regret to inform you, your claim has been denied for coverage due to Commercial-Grade Equipment and/or non-essential Components are not Covered Items as specified on pages 2 and 6 of your contract terms.

If you would like further clarification about, a copy of your contract's terms or have any further questions or concerns, please feel free to chat with one of our live agents at www.hwahomewarranty.com. Thank you and have a pleasant day!

Good Afternoon Heather,

We appreciate you taking the time to provide your personal experience with us. It's perfectly understandable that you're very upset about the situation taking so long.

We truly apologize for the delay and inconvenience of having your AC system repaired. Occasionally, claims can run a bit longer due to vendor availability and potential needs of part and/or replacement orders, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.

There are instances when we do not have an available vendor in the area and we offer the homeowner the ability to secure their own vendor to service the claim while held responsible for all upfront costs to the vendor and be reimbursed at HWA costs which may be less than retail costs in addition to the trade call fee should the claim be covered with a paid invoice.

Upon review of your claim, we see that you have a scheduled appointment set for today. Please don't hesitate to contact us by phone at 1-888-492-7359 or by live chat at www.hwahomewarranty.com should you need our assistance or have any questions or concerns. Thank you again and have a pleasant day!

Good Morning,

We certainly would like to apologize for the inconvenience and negative claims experience you have faced regarding your hot water heater. Occasionally, claims can run a bit longer due to vendor availability and potential needs of part and/or replacement orders, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible.

Upon review of your claim, the technician came out on 5/24 and we received the diagnosis that afternoon. We received a call from you that evening informing the unit was still not functioning properly for which the claim was recalled to have a tech to come back out.

Regarding emergencies, all emergencies are classified as a loss of life or peril. Such as infant or diabetic having to go anytime without a refrigerator to keep insulin or formula cold. A hot water tank rather gas or electric unfortunately is not classified under these circumstances.

Good Morning Jan,

We truly apologize for the delay and inconvenience of having your dishwasher repaired. Occasionally, claims can run a bit longer due to vendor availability and potential needs of part and/or replacement orders a bit longer, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.

Regarding your concern about a repair vs a replacement, HWA will only offer a replacement, if the item is no longer repairable or if the repair cost exceeds the replacement cost. We do warranty 30 days on labor and 90 days on parts from date of service.

Upon review of your claim, we have received all the information needed from the vendor. Parts were ordered today, ETA is 3-5 business days for delivery. Parts will be shipped via FedEx to the technician. Once the parts have arrived, the tech will contact you directly to schedule the repair.

Please don't hesitate to contact us by phone at 1-888-492-7359 or by live chat at www.hwahomewarranty.com should you need our assistance or have any questions or concerns. Thank you again and have a pleasant day!

Good Morning Bradley,

We appreciate you taking the time to provide your personal experience with us. It's perfectly understandable that you're very upset about the situation taking so long.

We truly apologize for the delay and inconvenience of having your AC system repaired. Occasionally, claims can run a bit longer due to vendor availability and potential needs of part and/or replacement orders a bit longer, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.

Upon review of your claim, we received the diagnosis from the technician along with your home inspection. You have approved the non-covered cost and parts were ordered as of 5/23/2019, however, on 5/27/2019 we were informed by the tech the incorrect condenser unit was ordered and we submitted a new order request. We advise 3-5 business days for ETA delivery date of parts. Once parts have been received by the technician, they will contact you directly to schedule the repair.

Again, we apologize for the delay and inconvenience. Congrats to you and your wife for the new bundle of joy on the way!

Vikrant,

Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Glad to hear you love our services!

Luisa,

We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. We certainly want to apologize that you have had to go through many vendors to accomplish a resolution for your claim.

Regarding your concern about our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process. If you would like, we would be happy to submit feedback regarding your experiences with the vendors so that our vendor selection team can take this into account when renewing their contracts.

If this is an option you would like to pursue, please feel free to reach out to our live chat agents at www.hwahomewarranty.com and we will be more than happy to assist you. Thank you and have a wonderful day!

Thanks very much for your 5-star review of our company, Deborah! We certainly value your opinion and appreciate the feedback.

Thank you, Sandra, for taking the time for the positive review! At Home Warranty of America, we strive to meet the needs of all our customers. If there is ever anything we can do in the future, please do not hesitate to contact us by phone or live chat. Thank you and have a wonderful day!

Thank you for the great review, Geary! We are glad we could assist in your home repairs! We appreciate your business! Have a great week!

Thank you for the great review and rating, Tom! We appreciate your loyalty and trust to HWA for many years. If you ever need assistance, please don't hesitate to reach out to us by phone or live chat. Thank you and have a wonderful day.

Thank you for the great review and rating! We appreciate your loyalty and trust to HWA for many years. At Home Warranty of America, we strive to meet the needs of all our customers. If there is ever anything we can do in the future, please do not hesitate to contact us by phone or live chat.

Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love our services!

Good Afternoon Debbie,

We truly apologize for the delay and inconvenience of having your appliances serviced. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.

Regarding our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process.

There are instances when we do not have an available vendor in the area and we offer the homeowner the ability to secure their own vendor to service the claim while held responsible for all upfront costs to the vendor and be reimbursed at HWA costs which may be less than retail costs in addition to the trade call fee should the claim be covered with a paid invoice.

Reimbursements may be issued in the form of a check within 4-6 weeks or a Tango card within 3-5 business days via email once accepted. We certainly apologize if this information was not thoroughly explained previously.

Regarding your concern for a repair vs a replacement, HWA will only offer a replacement, if the item is no longer repairable or if the repair cost exceeds the replacement cost. We do warranty 30 days on labor and 90 days on parts. We partner with certain brands and manufacturers for parts and replacements, unfortunately, not all replacements will be with the same brand of existing equipment. In the case of the A/C unit, at this time, we only partner with Goodman and Carrier.

If you would like further clarification about, a copy of your contract's terms or have any further questions or concerns, please feel free to chat with one of our live agents at www.hwahomewarranty.com. Thank you and have a pleasant day!

Hi Jami,

Thank you for this review based on your firsthand experiences with our company. We wanted to take a moment to apologize for the less than exceptional experience you have faced and make sure that your concerns are addressed.

We certainly do not condone this type of behavior from our agents and this feedback has been reported to management on your behalf. If there is ever anything we can do in the future, please do not hesitate to contact us by phone or live chat. Thank you again and have a delightful day!

We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.

Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.

Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements. Unfortunately, not all claims can be (completely) covered per the contract's exclusions, and I apologize if these exclusions were not thoroughly explained to you previously. HWA does warranty 30 days on labor and 90 days on parts.

If the out of pocket expenses are not approved by the homeowner, HWA will calculate a cash offer(buyout) at HWA rates which may be less than retails rates that the homeowner may accept to proceed with the claim outside of the warranty.

If you would like further clarification about your contract's terms, or need further assistance with your online portal, please feel free to reach out to our live chat agents at www.hwahomewarranty.com and we will be happy to assist you. Thank you and have an amazing day!

Good Morning John,

We do apologize that you had a less than exceptional experience with your range claim. Regarding your concern for a repair vs a replacement, HWA will only offer a replacement, if the item is no longer repairable or if the repair cost exceeds the replacement cost. We do warranty 30 days on labor and 90 days on parts.

We partner with certain brands and manufacturers for parts and replacements, unfortunately, not all replacements will be with the same brand of the existing equipment in the home. In the case of the range, currently, we only partner with Whirlpool and GE. In the event, that a homeowner does not accept the replacement model and brand being offered, HWA would calculate a cash offer (buyout) in lieu of the replacement for the homeowner to accept and replace as they wish. The cash offer would be calculated at HWA costs which may be less than retail costs.

Should you have any further questions or concerns, feel free to reach out to us by phone or live chat where we will be happy to address them. Thank you for your time and have a great rest of your day!

Thank you for this open and honest review regarding your personal experiences with our company. We certainly appreciate your feedback and look forward to servicing your future needs. Have an amazing day!

Good Afternoon,

All Home Warranty of America plans consist of a trade call fee (deductible) per claim filed under the warranty ranging from $60-100 depending on the state and warranty selected. If you would like further clarification about your contract's terms, or if you have other questions or concerns, please feel free to reach out to our live chat agents at www.hwahomewarranty.com, and we will be happy to assist.

Good Afternoon,

We wanted to take a moment to apologize that your experience was less than exceptional and would like to assist you in properly addressing your concerns. Occasionally, claims can run a bit longer due to vendor availability and potential needs of part and/or replacement orders, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.

Upon review of your claim, the correct part was ordered as of 5/16/19. Once the part arrives to your vendor, they will contact you to schedule an appointment. Please feel free to reach out to one of our live chat agents at www.hwahomewarranty.com with your full contact information should you have any further concerns or need our assistance. Thank you and have an amazing day!

We truly apologize for the delay and inconvenience of having your plumbing and water heater serviced. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.

Regarding our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process.

There are instances when we do not have an available vendor in the area and we offer the homeowner the ability to secure their own vendor to service the claim while held responsible for all upfront costs to the vendor and be reimbursed at HWA costs which may be less than retail costs in addition to the trade call fee should the claim be covered with a paid invoice.

Reimbursements may be issued in the form of a check within 4-6 weeks or a Tango card within 3-5 business days via email once accepted. We certainly apologize if this information was not thoroughly explained previously.

If you would like further clarification about, a copy of your contract's terms or have any further questions or concerns, please feel free to chat with one of our live agents at www.hwahomewarranty.com. Thank you and have a pleasant day!

Good Afternoon Cynthia,

We would like to apologize for the negative claims experience you have faced regarding your toilet leak. Upon review of your claim, the diagnosis indicated the leak was not caused due to normal wear and tear therefore the claim was denied for coverage. We did offer a second opinion to have another technician come out, however, this was denied and you requested for the claim to be closed.

If you would like further clarification about your contract's terms, or if you have other questions or concerns, please feel free to reach out to our live chat agents at www.hwahomewarranty.com and we will be happy to assist you. Thank you and have an amazing day!

Good Morning Kelly,

We appreciate you taking the time out of your day to provide an exceptional rating based on your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to one of our live chat agents at www.hwahomewarranty.com with your full contact information should you ever need our assistance. Thank you again and have an amazing day!

Good Morning Joseph,

We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. We certainly want to apologize that you have had to go through multiple vendors.

We were able to reassign this claim to Miller Appliance Repair Inc who can be contacted at 317-455-9244. They should be in contact with you for scheduling appointment. They would essentially start the process over with a new diagnosis which we feel is necessary at this point.

Typically with recalls, trade call fee is pending however we were able to waive trade call fee for this recall due to the outstanding claim and missed appointments; Trade call fee will not be asked for regardless of what the tech finds on-site.

Regarding your concern about our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process. If you would like, we would be happy to submit feedback regarding your experiences with the vendors so that our vendor selection team can take this into account when renewing their contracts.

If this is an option you would like to pursue, please feel free to reach out to our live chat agents at www.hwahomewarranty.com and we will be more than happy to assist you. Thank you and have a wonderful day!

Good Morning Jody,

Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied and look forward to servicing all your future needs. Please don't hesitate to contact us by phone or live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!

Thank you, Drew, for taking the time for the amazing review! At Home Warranty of America, we strive to meet the needs of all our customers. If there is ever anything we can do in the future, please do not hesitate to contact us by phone or live chat. Thanks again and have a splendid day!

Good Morning Erica,

We appreciate you taking the time to share your experience with us. We wanted to take a moment to apologize that your experience with us was less than exceptional and wanted to assist in properly addressing your concerns.

Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.

Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements. Unfortunately, not all claims can be (completely) covered per the contract's exclusions, and I apologize if these exclusions were not thoroughly explained to you previously. HWA does warranty 30 days on labor and 90 days on parts.

Occasionally, we do require a home inspection report prior to authorizing a claim. Upon review of your claim, we requested the home inspection based on the technician's diagnosis and it was determined the unit was not in proper working order, therefore, the claim was denied for coverage as explained in the contract terms.

If you would like further clarification about your contract's terms, or if you have other questions or concerns, please feel free to reach out to our live chat agents at www.hwahomewarranty.com and we will be happy to assist you. Thank you and have an amazing day!

Good Morning Danny,

Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs. Please don't hesitate to contact us by phone or live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!

Thank you for the wonderful feedback, Paul. We are happy to hear we were able to fix the A/C unit in your house with ease. We appreciate your business! Have a momentous week!

Douglas,

Thank you for this review based on your firsthand experiences with our company. In reference to contract coverage changes, we do advise on the renewal notice to be sure to read the new contract documents carefully so that you understand any potential changes/improvements to your coverage. All items eligible for coverage may be reviewed in the online portal as well as the contract confirmation documents.

Please don't hesitate to contact us by phone at 1-888-492-7359 or by live chat at www.hwahomewarranty.com should you need our assistance or have any questions or concerns. Thank you again and have a pleasant day!

We truly apologize for the delay and inconvenience of having your appliances serviced. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.

Once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements.

Regarding your concern about a repair vs a replacement, HWA will only offer a replacement, if the item is no longer repairable or if the repair cost exceeds the replacement cost. We do warranty 30 days on labor and 90 days on parts from date of service.

In reference to our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process.

There are instances when we do not have an available vendor in the area and we offer the homeowner the ability to secure their own vendor to service the claim while held responsible for all upfront costs to the vendor and be reimbursed at HWA costs which may be less than retail costs in addition to the trade call fee in addition to the trade call fee should the claim be covered with a paid invoice. Reimbursements may be issued in the form of a check within 4-6 weeks or a Tango card within 3-5 business days via email once accepted.

If you would like further clarification about, a copy of your contract's terms or have any further questions or concerns, please feel free to chat with one of our live agents at www.hwahomewarranty.com. Thank you and have a pleasant day!

Good Morning Deloris,

Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs. Please don't hesitate to contact us by phone or live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!

Good Afternoon,

Thank you for sharing your experience with us. We want you to feel comfortable sharing good or bad news. We're sorry that your experience with us fell short of expectations. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.

Upon review of your pool claim, there was a mix up in regards to the heat pump system in which the technician's that came out were confused if the pool heat pump was connected to the home heat pump system.

At this time, we are actively contacting vendors to service your claim. As a friendly reminder, you do have the option to use your own vendor and be reimbursed at HWA rates with a paid invoice, however, the reimbursement may be less due to not calculated at retail rates. If this is an option you would like to discuss, please contact customer care by phone or live chat. Thank you and we look forward to hearing from you.

Good Afternoon Robin,

Thank you for taking the time to provide us with this great review! We are proud to be your trusted home warranty provider and to give you a little peace of mind when it comes to your repair needs. Please don't hesitate to contact us by phone or by live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!

Good Morning Janet,

We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.

Regarding your concern about our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process. If you would like, we would be happy to submit feedback regarding your experiences with the vendors so that our vendor selection team can take this into account when renewing their contracts.

If this is an option you would like to pursue, please feel free to reach out to our live chat agents at www.hwahomewarranty.com and we will be more than happy to assist you. Thank you and have a wonderful day!

Hi Erin,

We would like to apologize for the inconvenience and frustration in regards to your plumbing claim. Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms. Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements. Unfortunately, not all claims can be (completely) covered per the contract's exclusions.

There are instances when we do not have an available vendor in the area and we offer the homeowner the ability to secure their own vendor to service the claim while held responsible for all upfront costs to the vendor and be reimbursed at HWA costs which may be less than retail cost in addition to the trade call fee should the claim be covered with a paid invoice. Reimbursements may be issued in the form of a check within 4-6 weeks or a Tango card within 3-5 business days via email.

Upon review of your claim, we are still awaiting information from the vendor in regards to the length of pipe that was leaking as the invoice only indicated the amount of pipe that was replaced. Once this information has been received, we will then be able to calculate a reimbursement amount for your claim.

If you would like further clarification about, a copy of your contract's terms or have any further questions or concerns, please feel free to chat with one of our live agents at www.hwahomewarranty.com. Thank you and have a pleasant day!

Hi Patricia,

Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs. Feel free to contact one of our live chat agents at www.hwahomewarranty.com should you have any questions or need our assistance. Thank you and have a delightful day!

We appreciate you taking the time to provide your personal experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.

Regarding coverage, once a claim is submitted, a technician will come out to officially diagnosis the problem. The coverage will be based on the technician's diagnosis, recommended solution and the contract terms.

Should there be any additional out of pocket expenses such as modifications or items not covered by the warranty, this will be discussed with you prior to any repairs or replacements. Unfortunately, not all claims can be (completely) covered per the contract's exclusions, and I apologize if these exclusions were not thoroughly explained to you previously. HWA does warranty 30 days on labor and 90 days on parts.

In the event that the out of pocket expenses are not approved by the homeowner, HWA will calculate a cash offer(buyout) at HWA rates which may be less than retails rates that the homeowner may accept to proceed with the claim outside of the warranty.

If you would like further clarification about your contract's terms, or if you have other questions or concerns, please feel free to reach out to our live chat agents at www.hwahomewarranty.com and we will be happy to assist you. Thank you and have an amazing day!

Thank you for the review, James! We are glad we could assist in your home repairs! We appreciate your business! Have a great week!

Good Afternoon,

Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news. We're sorry that your experience with us fell short of expectations. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. As a friendly reminder, we do warranty 30 days on labor and 90 days on parts from the date of service. Please don't hesitate to contact us by phone or live chat should you need our assistance or have any questions or concerns. Thanks again and have a wonderful day!

Hi Naushad,

We truly apologize for the frustration, delay and inconvenience of having your claims serviced. Occasionally, claims can run a bit longer due to vendor availability and potential needs of part and/or replacement orders a bit longer, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.

Regarding your concern about our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process. Scheduling is handled directly between the homeowner and vendor.

There are instances when we do not have an available vendor in the area and we offer the homeowner the ability to secure their own vendor to service the claim while held responsible for all upfront costs to the vendor and be reimbursed at HWA costs which may be less than retail costs in addition to the trade call fee in addition to the trade call fee should the claim be covered with a paid invoice. Reimbursements may be issued in the form of a check within 4-6 weeks or a Tango card within 3-5 business days via email once accepted.

If you would like, we would be happy to submit a complaint regarding your experience with the vendor so that our vendor selection team can take this into account when renewing their contract. If this is an option you would like to pursue, feel free to reach out to our live chat agents at www.hwahomewarranty.com, and we will be happy to assist. Thank you and have a pleasant day!

Good Afternoon Jim,

Thank you for taking the time to provide us your review of your experience with us. I do wish it was a more positive experience but appreciate the feedback none the less! I was able to find your claim and happy to provide some insight on it and the claim process.

Occasionally, claims can run a bit longer due to vendor availability and potential needs of part and/or replacement orders a bit longer due to vendor availability and potential needs of part and/or replacement orders, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.

At this time, I show that your equipment order is due for delivery today. The vendor should contact you to schedule an appt for install once delivered. Again, I do apologize for any negative experiences with this claim, but I am happy to see we were able to get the correct equipment for your repair!

Should you have any further questions or concerns on this claim, feel free to reach out to online, phone or live chat where we will be happy to address them. Thank you for your time and have a great rest of your day!

We truly apologize for the delay and inconvenience of having your heater serviced. Rest assured, we are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction.

Regarding our vendor selection, we do have a dedicated vendor development department that reviews and approves service providers through an extensive process.

There are instances when we do not have an available vendor in the area and we offer the homeowner the ability to secure their own vendor to service the claim while held responsible for all upfront costs to the vendor and be reimbursed at HWA costs which may be less than retail costs in addition to the trade call fee should the claim be covered with a paid invoice.

Reimbursements may be issued in the form of a check within 4-6 weeks or a Tango card within 3-5 business days via email once accepted. We certainly apologize if this information was not thoroughly explained previously. Upon review of your claim, we have reached out to your vendor multiple times with no luck and are still waiting to hear back from him to gather additional details on the repair so that the reimbursement may be reviewed and calculated for your approval.

If you would like further clarification about, a copy of your contract's terms or have any further questions or concerns, please feel free to chat with one of our live agents at www.hwahomewarranty.com. Thank you and have a pleasant day!

Hello Rachel! Thank you for the great review and rating! We appreciate your loyalty and trust to HWA for many years. If you ever need assistance, please don't hesitate to reach out to us by phone or live chat.

Robyn,

Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs. Feel free to contact one of our live chat agents at www.hwahomewarranty.com should you have any questions or need our assistance. Thank you and have a delightful day!

Good Afternoon Tania,

We appreciate you taking the time to share your experience with us. We wanted to take a moment to apologize that your experience with us was less than exceptional and wanted to assist in properly addressing your concerns.

Renewal notices are mailed 60 days prior to the current contract expiry date. Warranties are automatically placed on auto-renewal and funds are set to be withdrawn on the expiry date for the renewal policy. We do apologize if this information was not thoroughly explained.

Should you have any additional questions or concerns, please feel free to reach out to us by phone or live chat. Thank you and have an amazing day!

Thank you for the great review, Randy! We are glad we could assist in your home repairs! We appreciate your business! Have a great week!

HI Dimetra,

We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to one of our live chat agents at www.hwahomewarranty.com with your full contact information should you ever need our assistance. Thank you again and have an amazing day!

Thank you, Marty, for taking the time for the amazing review! At Home Warranty of America, we strive to meet the needs of all of our customers. We are glad we could assist in your home repairs! We’re using your feedback to make some significant changes to our internal processes. If there is ever anything we can do in the future, please do not hesitate to contact us by phone or live chat. Have a wonderful day!

Good Afternoon Maria,

Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs. Please don't hesitate to contact us by phone or by live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a wonderful day!

Hi Fred,

Thank you for taking the time to give us a wonderful rating based on your experience with our company. We certainly value you as a customer and look forward to servicing your future needs. Feel free to contact one of our live chat agents at www.hwahomewarranty.com should you have any questions or need our assistance. Thank you and have a delightful day!

Thanks very much for your balanced and fair review of our company, Janell! We certainly value your opinion and appreciate the feedback.

Good Afternoon Gunvantrai,

We appreciate you taking the time out of your day to provide an exceptional rating based on your experience with us. We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Please feel free to reach out to one of our live chat agents at www.hwahomewarranty.com with your full contact information should you ever need our assistance. Thank you again and have an amazing day!

Thanks very much for your balanced and fair review of our company, Patrick! We certainly value your opinion and appreciate the feedback. We apologize for the frustration the increase has caused. We work to provide the best value and prices to our homeowners, however, due to cost increases for parts and labor our prices are subject to change effective each renewal period.

Thank you so much, Justin, for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love our services! If there is ever anything we can do in the future, please do not hesitate to contact us by phone or live chat. Have a wonderful day!

Hi Vivann,

Thank you for leaving us this exceptional review based on your firsthand experiences with our company. We are pleased to hear that you are greatly satisfied with the level of customer service you have received and look forward to servicing all your future needs. Please don't hesitate to contact us by phone or by live chat at www.hwahomewarranty.com should you need our assistance. Thanks again and have a delightful day!

Thank you for the great review, James! We are glad we could assist in your home repairs! We appreciate your business! Have a great week!

Hi Dollie,

Thank you for taking the time to give us a wonderful rating. We certainly value you as a customer and look forward to servicing your future needs. Feel free to contact one of our live chat agents at www.hwahomewarranty.com should you have any questions or need our assistance. Thank you and have an amazing day!

Hi Matt,

We wanted to take a moment to apologize that your experience was less than exceptional and would like to assist you in properly addressing your concerns. Occasionally, claims can run a bit longer due to vendor availability and potential needs of part and/or replacement orders a bit longer due to vendor availability and potential needs of part and/or replacement orders, however, we strive to ensure that we get our homeowners' units up and running again as quickly as possible. We do advise once parts have been ordered to allow up to 3 business days for any updates regarding delivery ETA, we do apologize if this was not thoroughly communicated.

We are working diligently to improve processes within our company to ensure that we have consistently great customer satisfaction. Needless to say, upon review of your claim, I now show your claim has been closed as resolved with replacement of the evap coil. Again, I do apologize for any negative experiences with this claim, but I am happy to see we were able to get this claim resolved for you.

Should you have any further questions or concerns on this claim, feel free to reach out to online, phone or live chat where we will be happy to address them. Thank you for your time and have a great rest of your day!

Good Morning Jerry,

Thank you for the review. We certainly value your opinion and appreciate the feedback. Enjoy your week!

Thank you for the great review, Joshua! We are glad we could assist in your home repairs! We appreciate your business! We are working diligently to improve processes within our company, website and mobile app to ensure that we have consistently great customer satisfaction.

Please don't hesitate to contact us by phone at 1-888-492-7359 or by live chat at www.hwahomewarranty.com should you need our assistance or have any questions or concerns. Thank you again and have a pleasant day!

Good Morning Alisha,

We certainly would like to apologize for the less than exceptional claims process regarding your microwave issue. It is not good to hear that you experienced the same plumbing issue a few days later.

HWA does warranty 30 days on labor and 90 days on parts. Regarding the trade call fee, it will be pending the diagnosis from the technician. If the issue is related to the initial claim, misdiagnosed or repair failed, then the trade call fee will not be due. Should the problem be a different issue, the homeowner will be charged the trade call fee.

In relation to your claim, should you have paid the trade call fee to both vendors, we advise that you contact us and provide documentation of both payments so that it can be reviewed along with the diagnosis for possible reimbursement of the second trade call fee paid.

If you would like, we would be happy to submit a complaint regarding your experience with the vendor so that our vendor selection team can take this into account when renewing their contract. If this is an option you would like to pursue, feel free to reach out to our live chat agents at www.hwahomewarranty.com, and we will be happy to assist. Thank you and have a pleasant day!

Thank you so much for sharing your experience with us, Atha! Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Glad to hear you love our services!