HSA Home Warranty Reviews

I don't know whether I'm more relieved or outraged that everyone here has had the same awful experience with this company as I have...Three months into home ownership and I have completely lost faith in this system, and completely understand why third party contractors would not want to work with them. Without going into excruciating detail, the back and forth communication and lack thereof has cost us $400 in service requests, an entire month to get a new fridge after ours broke, two weeks to get our AC fixed, and three weeks with sewage backed up in our basement before we just gave up and hired an actual plumber.

HSA is a ripoff and scam! I submitted a service request to repair a refrigerator. I was told it would be covered by the home warranty. I was charged $107 as a service fee. An appliance company did a video call, diagnosed the problem and submitted a report to HSA. I was then told by HSA that the repair would not be covered because the refrigerator is in my garage. I asked for a refund of the $107 service fee and HSA refused to reimburse me. HSA is nothing but a scam!

Horrible service and HVAC wanted to replace furnace and ac for 11k when it only needed compressor so they gave us 1200 toward a 2000 compressor to fix on our own. $100 fee not refunded.. Plumber has been here twice both times stayed 5 min and said they couldn't fix it..$200 our plumber came and fixed. Why have warranty when you have to use your own people? Total scam..had to pay for freon ourselves because AC went out on weekend and knew how long it would take them. They would not reimburse us either.. Total waste of time and money. As ealtors we would not recommend to anyone. We are out $200 in fees in 2 months. Will be cancelling.

These guys suck. Absolutely no value for the money. When I look to buy another home I will totally discount any value this brings to the table. I was selling a home out of my Mother's estate and purchased the warranty because I was told it would make a buyer more comfortable. I had one instance where a hot water heater broke before there was an offer and called the company. I was told to pay $100 and they would send me some contractor names. A few days later I received an email saying they had no one in their network for this job and I should find someone on my own. No refund of the $100, no apology for wasting my time. I found a local person that did the job at a reasonable price and excellent service. I gave you my opinion at the beginning of this review. I will never use them and when the topic comes up with anyone I make sure to inform them of my opinion.

As realtors, our firms prompt us to sell home warranties, and I have sold many. And now I'm ashamed of putting honest homebuyers through this madness. When I purchased my home, I bought an HSA Warranty and thought, great, I'm covered, worry-free, about any surprises I may discover. Well, the re-key service is a bust; there are too many limitations, the seasonal HVAC check, a BUST, tech discovered a defective thermostat then departed without completing the inspection, although reported to HSA as complete. Now, HSA wants another work order to replace the thermostat and another work order to complete the HVAC inspection. So, $100, $100, $100, $100, $100... and still, nothing works, just more and more $$$ and NO SERVICE. All of their "representatives" are out of the US, speak poor English, and are difficult to understand. You cannot escalate your issue and speak with someone intelligent.

Exchanging locks or doing heater maintenance (you pay 100 bucks for each occurrence) they sent people who did their job. Not sure how much it would have cost to hire contractor on my own. Had to pay extra for locks though. Now, fridge water dispenser stopped working, probably a spring issue. They sent Blue Collar Appliance Repair. The guy checked it out. Asked for spare parts. Those were sent about 2 weeks after. Replaced. Still not working.

This has to be the worst company ever! They seem to be ok on small repairs. They NEVER do the big costly ones like ECM motors in Furnaces. My outbuilding had one such motor die last Dec.2024. They denied my claim and I had to pay the 100.00 service call and 629.00 for the motor. Reason denied: furnace had been altered...WHAT!!!

I Am currently trying to get my AC whole house replaced. I have health issues with my lungs and a senior citizen. I have purchased the 7 star warranties for several years now and had small ticket items replaced or repaired in past. Those times were not as frustrating as now that I need HVAC replacement. They send only their people. Even if it is a timing issue they will only go by that company request and pricing I even if that contractor is not willing to do certain work and actually charges more than a local highly reputable contractor in your area.

It is BIG BIG BIG BIG scam company. Never ever subscribe to this company. I'm using this service since 2016, they are keep increasing monthly cost and they never cover any parts replacement by they simply send fake repots by their vendors to do not cover any parts. My very recent experience: 1. I got ac unit water leak issue on 05/26/2024,. 2. Their vendor (JACKSON MECHANICAL, LLC) fixed on 05/29/2024. 3. Issue not resolved and reoccurred on 06/06/2024. 4. Raised recall request on 06/06/2024. 5. Made calls to vendor number everyday three to 4 times from 06/06/2024 to 06/11/2024. 6. Never lifted the call. Always voice message "not at desk, call you back". 7. Contacted HSA 3 times since 06/06/2024, they simply creating new recall request to same vendor with no information. 8. We are suffering without AC unit working almost since 7 days with no communication and no notifications.

Terrible service, go with any other company, my fridge went bad, so the technician never called or came to check the fridge, they ordered parts for it, and made an appointment without notifying me. How can you try to repair an appliance without even knowing what is wrong with it? What I guess is going to happen is he is going to show and then tell you I need to reschedule for another date because no one was at home or they don't have the right parts and will take an extra month to schedule another visit.

I don't even know where to start. 1 star is too much. Horrible. Do not give your money to this company. Predatory. This industry needs more regulation. We have had a warranty with this company since 2010 and finally after 14 years, enough is enough. We have been through everything -- months with nonfunctioning appliances (like the oven, DURING THANKSGIVING) since the contractors have zero motivation to make repairs, order parts, etc. in a timely manner. Our dishwasher was broken for months, it was like one last straw in a difficult time for us, and YES it's still not fixed. I just paid another $100 deductible to attempt, one last time, to get it fixed. I could go on and on.

I have had this service for over a year and the first time I made a claim which was four days ago really showed what this warranty company is all about "the money". HSA over sells their services and under delivers. The reps from the service team will talk over you and continue to repeat the same information over and over again. It has been days and I still do have a hot water heater in my home. If this was a stove I could understand a longer time frame. The resolution is I can go to a restaurant to get my family food but I cannot go a purchase gallons of hot water. I would advise any and everyone to stay as far away from this company as possible.

Home purchase. Used the re-key service and the keys only work in half the locks (it was a $100 call charge) and the cheapest locksmith was sent from 45 miles away and we have many in our immediate area. Second call was for HVAC issues. I specifically requested a reputable service company and got a guy working out of his garage with poor reviews from across the state (another $100 call charge). We paid full price to have the furnace and AC replaced by a local company of our choosing. No plans on ever calling them again.

HSA assigned us a local plumber with horrible reviews who ghosted us. We wasted weeks fighting with HSA to try to get the plumber to respond. Meanwhile raw sewage is periodically flooding our basement. HSA claims they have to contact the plumber 3 times before they can escalate the issue to the Escalation Team. Then they tried to tell us they had to contact the plumber ANOTHER 3 times before they could do anything else. Then they said it was because they hadn't issued a recall notice and now the plumber would definitely respond. They did not. Could not use any other plumber than the one who was refusing to do the work. We asked for denial of service letter. They said they'd send it. 3 weeks later, no letter.

I did not choose this company, the seller of my home chose. Two out of three requests were botched. For the first repair, plumbing, they sent an unprofessional, inappropriate man. He charged me $250 for work he did not do and I was so afraid of him that I wrote the check to get him out of my house. I reported him and they did nothing. Then I read another woman in my neighborhood had a similar experience with him.

FRAUD! How is this company still in business!? This is hands down one of the worst companies I've ever dealt with. I've been without hot water for 2 weeks and counting. Customer service is a joke. They drag their feet and tell me something different every time I call to ask when my water heater will arrive. First off, they took almost 2 days just to find a servicer who would accept the job (note: servicers avoid this company). Second, the company says they cover "water heaters", however in their fine print they only cover certain parts of the heater. (The list of what they don't cover is significantly longer than covered parts.) Third, they don't allow the servicers to install their own heaters. HSA "orders" the parts and has it "shipped" which adds days/weeks to get the repair job going.

My fridge has been out of service for 2 month, trying to call the customer service and all they say "the dispatch is trying to find you a vendor". It's been two month. We are living on a mini fridge a family of 5, they are horrible, I am trying to call them every 48hrs and asking to speak to someone responsible but no luck in that, they are the worst, even I asked to give me approval to bring my own vendor and they can reimburse me after and they are not replying on that either, they are really a very bad company to do business with.

Never followed up on claims. They choose companies that are incompetent and cannot fix things in a timely manner. Impossible to cancel our service and I can never speak to anyone in the company that speaks in a coherent manner.

HSA Home Warranty deserves negative stars. The company refuses to care for its customers. We had a plumbing issue and were assigned a plumber with absolutely horrendous Google reviews: constantly rude and incompetent. When I contacted HSA to see if we could use the plumber assigned by our homeowners insurance, I was told it could not be done since all contractor assignments are system generated. We offered to pay the difference between what HSA is paying the incompetent plumber a lbs our qualified plumber but we’re told it could not be done. Between the rising monthly premiums and the $100 deductible, this company is not worth it.

HORRIBLE CUSTOMER SERVICE!!!! I WOULD GIVE THEM NEGATIVE 8 on a scale of 1-10!!!! I have been waiting on an A/C compressor for 13 days. The initial impression was good, but once they realized they had to replace my A/C Compressor, they drug their feet in getting the parts ordered and "messed up on the Purchase Order" of the compressor. Originally, they sent the contractor out right away, which was great w/ a quick to diagnosis of the issue and ordering of the parts. However, HSA did not order the parts correctly!!!! I was told 3-5 days the first time I called....Then 5-7 working days....I called again and there is no record of the order....I got told "Oh..there is a problem...The parts were not ordered correctly....It will be another 3-5 days!.

There is absolutely no point in buying a HSA policy. You are making a donation to the company when you buy one. I am dealing with them on a covered repair - ac compressor replacement - and they are offering to pay for less than 1/3 the repair cost. Literally pointless if they won't pay out when the time comes. You should save the money and pay for any repairs yourself, because they are going to take your money and keep it, not paying out.

Called for service/replace. We had to call back several times to finalize an appointment. When the tech finally came, he refused to fix the unit and was going to suggest replacement. They forgot to file a report with HSA. Had to resubmit ticket. They, maybe out of spite, they reported that we damaged the unit. We didn't, of course. The coil fins were damaged before we moved in. The service tech should have, at least, refilled the coolant to get us working until a replacement could be made. The tech should have also known that the home warranty wouldn't have covered that damage. They lied to us and HSA wouldn't compromise. Waste of money. You are better off taking the money and setting it aside to use for the repairs later.

This HSA warranty is absolutely pointless. I had mice living in my refrigerator and had to replace it and the warranty did not apply nor aid in my endeavors. My water heater and boiler is 25+ years old not hot and has leaked to a point that the entire sheetrock needs to be replaced in addition to the heating units. Yet this HSA warranty will not fund the minimal $500 of its value as I conduct all this work. I have now paid an additional $100 to get a tech out only to find out I am not covered for anything through this HSA warranty. HSA is a scam.

Customer service outsourced to agents with no authority. Only provides 1 awful contractor for EVERYTHING! 2 90yr old men that did horrible work! Refuse to provide another contractor! I was never allowed to speak with a supervisor! I refused to use the same contractor again and so I was just ignored!! Do not choose this warranty!! Will also be reporting to BBB!

When we bought our house over 3 years ago and the Realtor sold us this home warranty. We have renewed it every year for around $1300 a year. Our Dishwasher stopped working in August and we turned in a claim. They sent a repair man out and the repair man said it was the motherboard, he ordered the parts and came back to fix it the following week. The dishwasher worked for 2 weeks and did the same thing where it was making noise then just stopped working again. HSA sent the same repair man out and he said he doesn't know what is wrong with it and marked it unrepairable.

My washing machine broke two and a half months ago and since I pay extra for washer/dryer maintenance, I wasn't worried. However, HSA really couldn't be handling this any more poorly. They initially sent out one contractor who assessed the problem and requested parts. It seems HSA didn't want to pay for what was needed, so they canceled the first contractor and hired a second, requiring me to take a second day off of work to meet them during business hours. This company simply asked me what the first company said and didn't even look at my machine. They also requested that parts were ordered.

My heating system stopped working in one zone. Called them on Sunday night. It was -5F in my city. They could not get someone out for 3 days. And wouldn’t let me call someone on my own for 3 days. Which led to frozen pipes. They finally let me call a non contracted company out and talked to the company about the repairs that needed to be done. I paid for everything upfront. Now they are denying any coverage on the repairs, stating I didn’t have the company call them, which is not true! HSA won’t call me back or talk to me about this. I have proof it was approved and an obvious witness, the company person themselves. Stay far away from this company. Bad news.

I've not had a working refrigerator since april..they are supposed to replace it but I've called so many times and they keep promising it will happen and it never does.. Worst warranty company ever! If I don't get an attorney or just buy a new one myself...I'm sure I'll never get a new refrigerator from them.

Terrible company with horrendous customer service. I submit a work request for my boiler (which is covered), they couldn’t find a contractor, they cancel the work request, - without ever telling me. This happened multiple times. I have now spent two full days on the phone with agents who don’t speak English nor do they have the expertise to help. I’ve been without heat for 48 hours and my house is in the low 40s. All the while they are taking their sweet time deciding what they want and don’t want to cover. They told me to find my own contractor since they couldn’t find one and when I finally got someone out here, they said they wouldn’t cover it. Even though it was a boiler-related problem. Oh, and they left me with a $100 charge that an agent said I would NOT receive. No work done, they didn’t pay a penny AND I got charged a fee. DO NOT USE HSA Warranty.

I been with this company 2 years, 1 year I didn't pay, the salers paid my 1st year then 2nd year I paid. 1st I wasn't going to renew my contract with them because their customer service is horrible. The price was $799 and they said they would take $ 100 off if I continued.... Well when I call and go through 10 minutes of verifying my name and address, phone # and email, they say they don't have it. Then here recently I requested services for my sinks, they gave me Tom Melton Plumbing, I called company and they couldn't work with my schedule and they acted they didn't even care so I canceled them.

I've been a member of HSA warranty for over 6 years. Over that time, they were able to address a handful of small issues ranging from electricity, garage doors, etc. However, it wasn't until recently where my experience have taken a hit. First issue occurred 8/6/2021 when I requested service for a potential leaky pipe. Long story short, they dispatched a contractor to the site, the contractor informed me later that the part wasn't covered. However, I also found out that the contractor caused additional damage that caused the irrigation system to leak overnight and throughout the next day.

Money was removed from account and I do not have a home warranty with this company. I called the number on the website and I was transferred to India. Then back and forth for 2 hours and getting nowhere. Placed on hold forever only to be transferred or called back to be transferred again. What kind of highway robbery is this, I don't know how they got my info but I have contacted my bank to stop all future transactions with this company.

Terrible company! Can barely get an agent to answer the phone and when you do you get a different answer every time you speak to someone. I have been waiting for over three weeks for an A/C part. Plus I have to pay an extra $500 because it is supposedly a modification, not a repair. Tried to cancel their service and I continually get the runaround that a supervisor is supposed to call me. Buyer beware. Save yourself money and the headache. Find a better business.

Our home warranty HSA Home Warranty is THE WORST. Since May, we've suffered from refrigerant poisoning, had severe injuries, our kiddo got a 2nd degree burn from the dishwasher, our LO almost got stuck in the non-working refrigerator and I had Freon exposure and fell from the top of the stairs. Our stove top has caused 4 fires to date and burned our toaster oven. IMHO, they run a scam operation. The warranty came with the house. They push to fix 27-29 year old appliances but, haven't sent anyone out to do anything about it. Our 27yro freezer broke AGAIN. We woke up to a watery mess and spoiled groceries. This is the 6th time the freezer has randomly stopped working since we moved-in in March. The refrigerator overheats and makes horrible noises.

This company is a total rip off. I have had my AC out Since for 6 weeks, 2 companies have been out and still no AC. I leave for work for 1 month, return to no AC. Call company. They want to charge me again, for the service they have never provided. If I could give a review of less than 1 that would be most appropriate.

I recently purchased a home and was gifted a home warranty from this company. I have to tell you that the service I have received has been completely subpar. I called to place a service request when our a/c went out on June 12th. It is July 26th and I have been charged $200 (2x the deductible for a service call) and no one has serviced my a/c. The first company came out and looked at it and didn't even spend 5 minutes in my home, wrote to HSA that it was a "power failure" which I'm guessing is not covered and is NOT AT ALL THE ISSUE. I called when the issue had not been corrected and the company said they could not service the until to request another provider.

Don't waste your time with HSA b/c there are better home warranties companies. They will try their hardest to find an exclusion in the contract so they will not have to cover it. You will not know if something is covered until after you pay the $75 service fee, and a service team diagnosis' the issue. We found out twice now something that we thought should be covered was not. A simple blockage in the plumbing because the tech had to take the toilet off to access the pipe. Also the sump pump even though it clearly says sump pump is covered. Read the contract carefully if you do get them. It is very hard to get someone on the phone to talk to.

We had this home warranty through buying a property. We had a dishwasher broken. They sent in a technician told us that the dishwasher is smoking and some parts needed to be replaced, or the dishwasher needs to be replaced. After THREE WEEKS, after numerous calls holding for hours and hours, they told us that they could not find the parts, so that HSA has to spend time to find the parts, which will take another 21 business days. In every call, the representative tells us different information, such as the technician never gives them any feedback, or the next day you will receive the updates. They are completely lies. This company is a complete cheating company. They never fix anything, and nothing comes out of their mouth is honest.

My dishwasher has gone unrepaired for 7 weeks now due to a part being on "backorder". Since it's been 21 business days with no resolution, I'm looking for either a full replacement or the cash out option so I can replace it, but they have given me the runaround for 3 weeks now. I've called 5 times, and each time I'm told they need to validate that the repair is still pending due to a backordered part and then they will "call me back the next day to discuss my options, a full replacement or a cashout option". All 5 times NO ONE ever called me back. Two days ago I was promised that a manager would call me back yesterday, and of course it never happened... This is what they do, keep you dangling at the end of string hoping that you will walk away so they won't have to pay a dime. They are a joke of a company. All you ever talk to are low level reps that have ZERO ability to resolve anything.

Stay away! Very dishonest. It's been 3 weeks without hot water and we have a new born in the house. They take at least a week for every step. It's been 2 weeks since I asked them to email me the estimate as they informed me that I have pay extra for things that are not covered. I still haven't got any email from them. They make you desperate so that you would just do anything to get things done and don't ask questions. I am glad my warranty is expiring in a month. I will make sure no one in my circle end up taking this warranty. There is no way you can talk anyone other than some low level customer care rep sitting somewhere in another country. Even those reps have limited info so they cannot help you if they want to. Everything is well planned to deceive people. Goodbye HSA!

Do not use this warranty company!! I wish I had read the many complaints. I have been without air conditioning for 4 weeks. I've called HSA 18 times to get the incompetent contractor A&A Airconditioning in Cleveland Oh. they are requiring me to use to show up to fix my air. After long hold times, speaking to people with broken English reading from a script to being hung up on several times or they promise to call me back with a resolution and I never hear from them.

The warranty says they will pay me $500.00 dollars for furnace upgrade. The contractor they sent me checked out my furnace and told me they would have to replace it, I told him I wanted to upgrade to a more efficient one with air conditioning. He quoted me a price that for a Lennox that I thought was high for a mid range efficiency furnace that wouldn't qualify for the local energy supplier rebate. I then checked with my local Lennox Dealer who agreed the furnace needed to be replaced and got me a made in America Lennox higher efficient furnace for a $1000.00 dollars less and qualified for rebate saving me another $450.00. So I'll end up with a better deal but HSA home warranty was worthless because the contractor they sent told them the burners were bad but no action needed and had told me the furnace needed to be replaced. Their contractor is a crook and HSA was no help.

I had a broken water valve in my house. I needed help very quickly because it could not be turned off. If you are buying a plan you get a person, but if you need help you get an automated machine that takes ten years to help. There I was trying to catch freakin water and read off a credit card number to a damn machine to get help, WHICH IS WHAT I PAY THEM FOR AND THEY WEREN’T DOING. Not worth the money and I will absolutely never buy a home warranty from them ever again.

Don’t get HSA. They do not have emergency services as advertised. Their 48hrs or less guaranteed only applies to weekdays. As I had a leaking and busted water heater on a Thursday, they didn’t have anyone available until the following Monday to come and look at it and told me they were still within their 48hr window for service as stated on the contract. What??? Apparently weekends don’t count towards their 48hr guarantee, and the five plumbers I called that could come within the hour were not on the HSA listing so I had to pay out of pocket to have one come down to help me out. Luckily I am on Month to month and about to leave HSA forever. Good luck to those who love talking to people that can barely understand you and don’t care one bit about your emergency situations.

I have used HSA home warranty for 13 yrs in St Louis and had A&E come to our home for repairs time and time again with no issues. We moved to FL 2 yrs ago and need repair on our fridge. We called HSA, which contracted A&E to fix it. The repair man came on Jan 16, 2021, diagnosed the issue and ordered the parts. They scheduled a revisit on Jan 29 to install, which they never came and never called. They also said on their system that we were not home. This is a total lie. I have a disabled husband and we are home ALL THE TIME. We called several times after the visit window (11a - 2pm) and were told they were on the way. At 6:30pm the agent apologized saying that there were no more agents in our area. Rescheduled for Feb 5 (sorry this is our next apt ), to which they did the same thing. Never came and never called.

I purchased my house a year ago and it came with HSA. I typically do all my repairs, so I was undecided if I was going to keep them. Most of the appliances were older, several were 20 years old. If most were newer, I’m not sure I would have continued my service. Nine months after we moved in I had refrigerator and water heater issues, and more recently the furnace. I troubleshoot the water heater and furnace and knew what they needed. Both jobs I never took on before, so I paid my contractor fee. With all three appliances, I had an unexpectedly wonderful experience with HSA. Each time I called I was not on hold for too long of a time. Most if not all of the agents I talked to were easily understood, and I knew most did not speak English as their original language. After I answered all the questions I was given a Dispatch ID number.

I've had HSA home warranty for 15 years. It was provided by the seller for 1 year and I decided to continue with it. I have made 3 claims in 15 years. I called to schedule a service call and they set me up with a company that has terrible reviews. So I asked for a different company to come out (of their choice) but I was refused. Every call I have made to them in 2 days I was put on hold or should I say ignore for hours! I called for the last time and was going to cancel my warranty since it is up for renewal but was transferred numerous times after each representative told me I was being transferred to the cancellation department but I never made it there. I never had this problem before. I've always spoke to someone in the USA not overseas. This is a very unfair practice for a loyal customer and for anyone who is a customer! I would give minus 10 stars if possible! I'm finished with hsa!

Please look somewhere else for a home warranty before you pay hard earned money for HSA home warranty. I have had their service for a few years and have never had anything replaced without a huge struggle. My 2 water heaters need replaced, HSA work order called in on 25 September. 27 September HVAC rep writes up a report that 2 water heaters need to be replaced. HSA says that I must pay $1,977 before work can be started. I called them to see about this charge and am told that the HVAC representative wrote the work order wrong. It will need to be re-written, approved by HSA and a new $$ amount can be listed to me to pay. Told by HSA that I will know later that day on 27 September. Today is 30 September, no HSA approval, no water heater replacement, no anything. It will take minimum of 30 minutes to talk with HSA work order dept., 30 seconds for their sales dept. Get it!!! Stay Away!!!

If you like to wait on hold long hours, have a major language barrier in communication, and have a company basically not cover anything, then this is the place for you. I needed a shower drain basin replacement which was not covered. Found out the only plumbing thing they cover is drywall. Had a separate issue with a leak over the front door that ended up being a siding issue, which guess what? Was not covered. It’s more expensive and covers less than the very first company I found besides them.

This company is AWFUL...if I could give it 0 stars I would. Since we moved into our new home a month ago, our refrigerator has been broken. Not exactly the type of appliance you want to live without. The previous owners bought a warranty with HSA and so we have no choice but to use them. We have had calls in which we've waited on hold for over 2 hours. The repair people they keep on container in our area have inflexible schedules and could not service the refrigerator for 1 week.

On 6-11-20 I submitted a claim online for my washing machine, a service call was scheduled for 6-17-20. The service technician stated the unit was nonrepairable and that we would hear from HSA in 1-3 business days to start the replacement process. After day three I had not heard from HSA. I called and after a forty-minute wait finally got through to a representative and was told I would receive and e-mail in 3-5 business days. I received the e-mail to start the order process for a new washing machine.

The customer service is horrible and they will waste hours of your time. They do not vet the contractors they provide. Waited on hold almost 20 minutes where the call was then transferred to another department where I waited another 20 minutes until the call was dropped. Have to now recall and wait another 20 minutes to start the process over. They hire the cheapest contractors to fix the work. I am trying to get a roof fixed, they sent a contractor who stated he fixed it. The next day it started leaking worse as he just rerouted the leak to another area.

DO NOT BUY a warranty through these people. I'm on my 36th day of no refrigerator, I've wasted so much time between HSA and the contractor fighting with them for a solution. I finally just bought an new one and I'm canceling this service. I can't describe how frustrating this process has been. You are never allowed to talk to anyone else besides the "customer service" rep who is trained to say "I understand" or "I'm so sorry". Obviously not sorry enough to help and fix the problem THAT I AM PAYING YOU TO DO! Buying a new fridge was not what I wanted to do, but the only way out of this nightmare. Again, DO NOT BUY!

Horrible customer service and none of the rep speak English. I placed an order on the evening of 7.5.20 to have my hvac repaired. I never heard anything about from anyone regarding the status the following day. I called the next day and she advised they received my order and someone will get back with me. I called again and each time it was 30 minutes to an hour hold time. Each time I get some on the phone they can't speak English, I was not able to understand them. I asked for a supervisor and got hung up on instead.

Requesting a contractor (and taking my money) was quick and easy. The contractor that came to my home advised me to call HSA because they were notoriously bad about follow up. I called more than once because of outrageous hold times. Once I finally got someone I was on the phone (and on hold) for more than 3 hours. I had to hang up because I had work-related phone calls. I still have no resolution to my issue nor do I have any way to provide feedback to the company or escalate this issue.

I have been going round and round with this company on the repair/replacement of a washing machine since April! After over 4 weeks of "repair" service attempts, they finally agreed to replace. My options were to order an appliance directly from HSA, order an "upgrade" from HSA and pay the difference, or take an allotment and purchase myself. It made more sense to order directly, however of the 25 models presented to me, NOT ONE, was available. Due to the COVID pandemic, my local stores did not have available units.

I have been a customer for 16 years. Until it was bought by American Home Shield it was OK. After acquisition service got worse. They will keep both you and the technician on the phone for such a long time it makes it not worth loss of your time. Good reputable contractors will not be willing to deal with them, therefore you will get second rate companies with lesser technicians who may not diagnose the problem correctly, will not fix it right away and it will cost you more in form of money, wasted time and aggravation. I even think it is their business model to waste so much of your time and energy that you will fix the problem outside of warranty using your own funds.

I am ready to cancel my service with HSA, my fridge has not worked for 22 days, (still not fixed) and with way too many calls to them holding on as long as 73 minutes, with several calls over 20 minutes while on hold. I was to have service today between 8-12 to repair at 2:30 I called HSA and they said the service call would be tomorrow between 8-12. I tried calling PYK appliance who they scheduled to come out for the repairs (you would have thought I would have gotten a courtesy call from PYK appliance to say they would not be here today, I had cancelled Dr. & other appointments so it could be repaired, but now I will have to change my plans AGAIN! NO MORE HSA for me, I am fed up with HSA & PYK for sorry or NO customer service!

My experience with HSA is very negative. Every time I call I spend at least 40 minutes waiting to talk. They send shady companies to estimate, and those estimates are always twice higher than the ones from independent companies. Our septic's electrical part was not working. But contract is not clear and they could interpret it in their way to deny coverage. Same was with our dishwasher electrical board. Would not recommend it to anyone. Just a waste of money.

My AC has been out for a month. It's summer, it's hot, and I'm pregnant. I've made this company aware of the issues and after they ordered the wrong unit TWICE, they ordered a back-ordered part and I was told its going to be another 2-3 weeks before I can get the replacement part. I've tried to contact management or a complaint department, but they just gave me an address to mail a written complaint to. This is unacceptable in this day and age and this is a health risk at this point and we should not have to pay out of pocket for fans and AC units to fix an issue that should have been resolved weeks ago in order to protect my health.

We have been without A/C for 4.5 wks now. I have Respiratory issues & asthma. I've called in 5 times to the main 800# looking for someone to either connect me direct to the Cash out Dept. or give me the Cash Out Dept's. direct #. I'm still waiting. They consistently fail to give me the # or have a Supervisor call me. That has been happening now for 6 days. I've spent daily up to 4 hrs on hold. The Service Technician, which took 2 wks for him to show up has recommended we replace both the Condensor Coil & the Compressor, as both leak. We had this same Technician come out last summer for the same issue, so we have paid 2 service calls in a yr's time for the same problem. Another Technician stated the system is a sealed system & should have been ordered to he replaced last yr. instead of a bandaid.

We have had an HSA warranty for over 10 years. We pay the monthly premium and the service fee every time a service request is placed. On a few occasions, things have gone smoothly and the repair is done in a timely manner. Most times, however, this is not the case. HSA uses the huge costs of AC repair in their advertising as being the main reason to purchase a home warranty. They, however, have no intention of ever replacing an AC unit that needs replacement. Our AC started having issues about 5 years ago. We have paid to have it "fixed" at least twice a year since then. The repair men who have come out have repeatedly recommended replacement because they know the bandaids they are putting on won't hold. HSA has never authorized it but, instead, will only pay for parts (that normally take 2-3 weeks to get).

This warranty was part of a new house purchase. I never would have bought from them under any other condition. I have been trying to get an appliance fixed for 3 days. Yesterday they told me a tech would be out between 8 a.m. and 5 p.m. today (which is a ridiculous window to make somebody wait). Now here we are at 3 in the afternoon still no contact from the tech and when I call the tax company they have no record of the claim. So my wife's sat at home for 7 hours today for nothing waiting for these idiots to show up. I have now been on hold with HSA's 800 number for 23 minutes. This is by far one of the worst companies I have ever dealt with. That lethal combination of incompetence and zero customer service.

This service intentionally makes themselves unavailable. No email address. Incredibly long phone hold times. Can't get hold of anyone. Sorry I've spent money on their poor service. When they do answer, they continually ask to put you on hold again and again.

This is the worst home warranty company I've ever dealt with. They provided us a plumber to replace our water heater who did not properly installed it. A year goes by and we have another plumber here to fix a pilot light issue to which he mentioned that our water heater was not installed properly and is not up to code. Home Security America refuses to fix the problem by continuing to say "we will call you back" or "we cannot get in touch with this company" or a million other excuses. We will not be renewing our plan with them and will smear their name every change I get. I will happily delete my comments once my problem is fixed.

Same as everyone else. We have been without a refrigerator for TWO MONTHS. We are a family of 5, with a newborn baby. Unfortunately the people we bought our home from fell for the HSA scam, and we were hopeful that we would be able to get some results from them when our refrigerator tanked. The contractors have done the same (intense and inconvenient) job three times, and nothing has been fixed. HSA refuses to replace the unit, and says that they need to continue to try to fix it until it is deemed unfixable.. which will be never. I’ve wasted a lot of time and energy dealing with these people, please do not do the same!

I purchased a home in September with a home warranty thorough HSA. In January the dishwasher stopped working, so I put in a service request with HSA. I was given a 4 hour time slot for the service request. The technician then came to my house an hour earlier than the 4 hour window that HSA gave me so no one was home to let the technician in. I called HSA and was told that it was my fault for not being home during that time and would need to submit another $75 request with HSA to have my dishwasher serviced. There was even a point where the HSA person tried telling me I had the technicians time wrong and it was my fault for not being home during my allotted time slot (while I had my confirmation email with the time slot time stamped in front of me during our call).

I purchased this home warranty when I purchased my new home two months ago. I was informed they were super helpful, and boy was I told wrong. They charge $100 nonrefundable service fee just to have a technician come out to your home. I was having plumbing issues, and they sent out a plumber who was unable to assist me. I called and asked if they could send out another plumber and I was informed it would be another hundred dollar service fee. I told them the plumber they sent arrived at my house and immediately told me he could not help me and left, and they still did not care and said it would be another hundred dollar charge.

Wish I could give negative stars! Bought this warranty when I purchased my new home a few months ago. Paid $80 for fridge service call. Ace appliance was sent, ordered part, came back installed. Problem persisted. They were no show for next scheduled visit. HSA said if I want different co. I’d have to pay another $75. I refused and after a lot of fussing and sitting on hold, they finally gave another company, which never called to schedule. This company is based in New Jersey, I live in Pittsburgh PA.

I am so stressed and fed up with HSA and the contractors they assigned us. I put in a claim on July 15, 2019 to have my pool filter fixed. The first contractor they send came after they stood us up on one appointment. They said the motor needs replaced. Two weeks later, I get a call that the guy that looked at our pool left suddenly and was asked to text a picture of the filter so that they can order the parts. Well, a week goes by, nothing. So I text the guy because for some reason they dont have a voicemail set up for their business. He tells me he is waiting for the parts. Well another week goes by, then another. I text again and he tells me the same story.

and walls cabinets or bathtub would never be an obstruction... To add more they charged $75 copay for the appointment to tell me that they can't fix and won't be covered! They said that the $75 is to cover the diagnostic, this is absolutely ridiculous! BE EXTREMELY CAREFUL WITH THIS HOME WARRANTY COMPANY, they write their policy in a way that is almost impossible for them to cover anything, always exceptions on the contract that makes them denying coverage and still charging you the copay for the appointment. COMPLETELY WORTHLESS!

I read a review by "BOB" the Greensburg service provider & it made me extremely upset. Some of what he said is true. You should know what your policy does/does not cover. HOWEVER, during the home buying process - THAT IS IMPOSSIBLE. We did not receive our actual policy contract until WEEKS after the close of the home. It's not your policy UNTIL it is paid for & you buy the house, so you dont receive the policy until AFTER that time. All you get is the flowery BROCHURE that assures you everything's covered. And another good point for "Bob" the expert, is: the warranty is not something the buyer is shopping around for to meet their needs. It's portrayed as a benefit to purchasing the particular property in that it will guaranty peace of mind should any issues arise. I didnt pick it myself & fail to read the fine print as "Bob" assumes.

I called HSA to request a plumbing repair for a new leak I noticed in a copper line in my basement ceiling. The plumber identified the leak as being caused by copper pipe electrolysis. HSA said that this is "not normal wear and tear" and therefore not covered by my homeowner's warranty. Electrolysis is a process where copper pipes can be damaged over time by stray electrical current in the home. It is not an unusual occurrence in older homes, and in my opinion a part of normal aging of the house and should be covered. I was charged $75 for this service call and received no service. I would advise potential purchasers of an HSA home warranty to review the policy carefully before buying and look for this type of exclusion which will make the policy worthless when something actually fails in your home.

If I could give HSA Home Warranty a NEGATIVE 100 Stars they have EARNED IT. For Home Owners and New Home Buyers BEWARE of this SCAM FRAUDULENT company masquerading as a legitimate home warranty company because all they are is a Answering Service where they hired a lot of retired people to just take your name and policy number and that's it. They DON'T provide any home warranty services. They also will charge you extra fees on top what you paid in full policy. HSA Home Warranty CSR will tell you they are sending a licensed contractor to your home and they don't. I found out that my Real Estate Agent Lee ** from Howard Hanna tied them to my Home Closing which lets me know that Howard Hanna and HSA Home Warranty got some type of under the table deal to register new home buyers to this fake warranty company.

We submitted a work order for our broken AC 15 DAYS AGO... We have 3 kids sleeping in the living room because bedrooms have no AC IN JULY! HSA has sent 3 companies to do an assessment, but no fix is in progress. I’ve been waiting over 2 hrs for a callback from the supervisor (this in addition to numerous other calls we’ve made to try to get information). We’re losing patience. AVOID HSA! LOOK ELSEWHERE FOR HOME WARRANTY!

If I could give this company a negative review I would. My central air conditioner went out on July 3rd, 2019 so I immediately contacted HSA via email for service repair. A response said I would hear from a HVAC technician within 24 hours, well that never happened. When I called them to complain the gentleman who helped me tried calling repair companies that were not located in the USA. When I finally reached a local technician for HSA he said he does not get paid well from HSA so he would not be able to come out for almost a week. I then contacted someone on my own who was glad to come out to my house on July 4th and diagnose the problem. I would not recommend this company to anyone.

If I could give this company negative stars I would. I do not recommend going with HSA Home Warranty. I have had nothing but headaches dealing with them. I have been without central air for over a month and when my lower level of my house flooded due to a broken sump pump they refused to cover it because even though it was an emergency they expected me to wait for approval and an appointment for one of their contractors. Had I waited for them my house would have been a swimming pool. It doesn't help that nobody speaks English and they can't understand what you need. Give your money to a company that will actually do its job.

HSA is a horrible company. Any communication (over 15 months) outside of sales/renewal took between 45-60 minutes on multiple holds, often involved at least one disconnection with no effort to reconnect. The different departments have differently trained staff - sales/renewal clearly know everything but claims knows very little and is constantly saying, "I don't know."

Home Security America is a 100% scam that forces you to use shady HVAC companies that will pad their bills to nickel and dime you on out of pocket expenses. I caught the company red handed and when confronted they have ghosted me for weeks. Here's how the scam works. They claim they will cover everything if it breaks but they don't cover additional installation costs that are needed. So the companies they use don't get paid anything on the covered work so they tack on INSANE fees. The company they sent me tried to tell me my line set was in my wall and needed completely replaced which would be several hundred dollars. I hired a second company to get another opinion and they showed me that the company literally made up all additional work and it wasn't needed. It will be cheaper for me to hire a different HVAC company and pay for everything out of pocket than to use my home warranty and pay for "miscellaneous expenses".

When our A/C unit stopped working, I logged into the customer portal to file a service request only to find that the address on my account was wrong. After HOURS of being on the phone with their customer service department as well as their escalation department, I found out that they had assigned the same account number to multiple customers and the other customer had been changing the service address to their home address (multiple times). For 4 days in the stifling heat, we tried to get them to have someone come out. Finally, they said we could choose our own contractor. When I found one (within an hour) and called to tell them who it was, they told me I was not authorized to find my own contractor.

HSA has to be one of the worst companies on the planet. I wish I could give negative stars!! Like so many others have commented, they sent out a service company to look at our dryer which was putting out a gas odor onto our clothes. The service company stated, in writing, that it could not be fixed and needed to be replaced. HOURS on the phone with "customer service" who don't care AT ALL, can barely speak English, and disconnect you when you ask for a supervisor later. I was literally told to "disregard the smell". WHAT?? This is after they lied and said that the service company stated that. Their solution was to keep using a dryer that is leaking gas into my home and onto my clothes.

Our tank was in-house when we bought our unit and the warranty at same time. It is a 30 gallon tank and more costly. So they said because of lack of water regulator claim denied. Took 72 hours to get plumber here and because it is Memorial Day weekend, I can’t get plumber here until Tuesday. What a waste of money - buyer beware

Liar and thieves. Paid to have annual ac unit serviced. The company they sent said I needed a new unit as I had a leak, if he repaired it and filled it would be 300$ but I would just keep having issues. We talk and He was very convincing so I applied for credit for a new unit. At this time I was told I had to pay another service fee to HSA for when he came out to replace the unit. So I do. After sleeping on it and being told my payment will be 300/month I decided not to proceed with the new AC unit. I call HSA customer service and cancel the work order and request my 100$ service fee to be refunded. I am told it will be 3-5 business days before I will see the refund and I am at this point provided a confirmation number as well.

Had a refrigerator malfunction had to wait 2 weeks! Before their service department could get someone out. They authorized me to find someone outside of network but no one local would even deal with them due to bad prior experiences. So looks like I’m waiting on a repair for 2 weeks. Customer service was so poor and they could care less. A waste of money.

172 1 star ratings and counting. We should sue this company. I would like to know how many claims they actually covered. The wait times on the phone are ridiculous. I called them because of improper installation on my hot water tank. I paid them 83 dollars to initiate the service call. The plumber waited in my basement an hour to get approval. They denied the claim so I had the plumber do the work. The plumber they hired left a gas leak as well. Then another plumber kept calling me??? HSA said that they didn't deny the claim but basically fired that plumber because they wanted a second opinion. They didn't call to tell me that until a week and a half later. Everyone should do a chargeback on that service call fee if you can and don't buy the warranty if you are thinking of purchasing it.

We had a gas leak discovered that required gas to the whole house be shut off until fixed, and this happened just before a dangerous and lengthy cold spell, with temperatures around zero degrees Fahrenheit. We experienced very long wait times just to file a claim, and when it became clear that an HSA contractor would not be able to service the problem in time they authorized us to use a contractor of our choice. Their contract stipulates that they must be able to speak with the contractor prior to work being performed. We called the following day, but again experienced very long wait times and could not get through.

Don't waste your money on this service. Customer service at HSA doesn't care that YOU are their customer. They are more interested in backing up the contractor than they are interested in you. Terrible wait times on the phone to talk to people in a foreign company who speak well, but don't understand what you are saying. Contractors are eh - I've needed 2 repairs in the 3 years I have had this service. One contractor never called or called me back, one made an immediate repair, and my most recent has the worst customer service I have ever experienced. For the $1800+ I have spent on this "service" I could have gotten the same new garbage disposal I had replaced put in and bought a new microwave that has not yet been fixed. Save your money and hire a reputable contractor!

1. Wait-time is well over an hour before we are able to speak to a human being. 2. When we finally get to speak to someone, it is a person who does not have a great command of the English language and does not understand the complaint. We find ourselves repeating the issues several times and then end up so frustrated that we give up. 3. HSA-American Home Shield sends out servicemen to do a job but many of them have do not have the ability to fix the problem. We end up spending hours on the phone trying to resolve issues, and still wind up with the work not done.

I'm sorry I can't leave zero stars. Here's my experience with HSA: I realized I had an electrical problem, so I decided to put in a claim. I went to their website, where I couldn't submit a claim because their site said my policy didn't exist. Ok, I'll just call. After over 45 MINUTES, I finally got an operator. I let her know about my problem. "I'm sorry sir, I can't help you with that problem, but I'll make a note of it."

I have tried to contact them repeatedly in order to demand a refund for their “coverage”. We had 2 unrelated clogs that a plumber “tried” unsuccessfully to fix by snaking them. I later received a phone call saying that the only way to fix the issue was to do extensive work that would not be covered and would run $1200 for the plumbing alone, not to mention the tile and plaster work that would have needed to be done afterwards. I called another plumber and within MINUTES he had fixed both problems. This cost $250. They will be receiving a certified letter, demanding both a refund for my coverage and reimbursement for the plumbing.

I have nothing good to say about HSA. Their contract is vague at best, so that when they send someone out they can easily deny service. It took hours to get ahold of someone on the phone and I still have not received a call back from their "manager". I had a very old toilet with a snapped off ball-cock that my husband tried to replace on his own with a new system.

We had purchased our house in December of 2015 and we were gifted the HSA with our new home. No problems the first year, we always paid our deductible before they came out and they came out to house a few times for plumbing, pilot light and sewer work. This past year (2018) we have had nothing but problems with our billing. We have always paid a month ahead and more than we needed to. The last couple months they have been billing us for what we don't owe and I have had to call every time.

I called this HSA to look at my furnace because the pilot light was continually trying to light. They sent someone out who took only a few minutes to look at the furnace before saying that nothing was wrong and that it is normal for a pilot light to try to continually light. I had a second company (non-HSA contracted) come out for a second opinion. This technician stated that my heat exchanger was in very poor condition and that the pilot light should not be doing this. This second opinion recommended a new furnace due to safety concerns. I contacted HSA and told them about the discrepancy in reports. After being on the phone with them for over an hour, they disconnected the line. It seemed as if the customer service agent on the other line did not understand me and was trying to figure out which scripted response to give. I asked to talk to someone else, who then said she couldn't help so she would transfer me again. This is when the call ended.

I purchased my home in 2017 and the one year HSA warranty was my agent's gift to me. I first called for service last summer for my minor plumbing issue. I am convinced the plumber was on drugs. Thankfully, the dispatcher served as the problem solver and I accepted the bribe of not posting a scathing, albeit, truthful review in exchange for their heartfelt apologies. Thankfully, it wasn't until another year that I needed their service again, this time for a kitchen plumber. I called, paid the service fee and a plumber never arrived. I was erroneously billed twice for service never rendered. I called HSA, had the refund placed onto my credit account, a different plumber and different company (STAY AWAY FROM BEST WAY MECHANICAL) arrived, performed an amazing service and earned a lifelong customer. Later, I was sent to collections by HSA.

After coming back from vacation on Thanksgiving Eve found our hot water heater had busted. Ruining part of our kitchen floor. Not thinking because a hot water heater is a must have in winter time we went and bought another one because we didn't call HSA first and let them send a plumber out on Thanksgiving. Was told they would not refund my money. Lady on phone was very rude.

Please, save yourself time, money, and frustration. I have been a customer with this company for five years. The first 3 years were awesome. Great, prompt service. There must have been some kind of change at the corporate level, however, because the last 2 years have been horrible. They send a technician who has to order parts through HSA. The wait for parts is unreasonable -- several months to almost a year. The orders get placed on backorder and unless you constantly call, remind, and nag, the repair never gets completed. This happened with a dishwasher repair, a washing machine repair, and a refrigerator repair. Sorry, HSA, but three strikes and you're out. You need to get a handle on customer service instead of banking my money each month with no follow through. Sad.

Our furnace is out and they are currently doing system maintenance. Have been calling all day. Was told to call back later. It’s winter in Wisconsin and I have no furnace. They gladly took my payment yesterday but now when I need service no one can help me. All I’m told is "I’m sorry. Call back later." What are we supposed to do in an Emergency? I’ve given them thousands of dollars only to need assistance and told to try again later. Terrible business practice. You’d think they’d have a backup plan.

Called on morning of 10/4 due to ac not running. Was told they would research a vendor. After numerous calls Fri and Sat, was told they could not find a company and authorized me to call my own. Great tech came out and diagnosed the problem, called authorizations and gave then the estimate to repair or replace. He agreed to use their parts.

Our refrigerator door broke. Is it covered, why yes it is. Except the part is on back order for FOUR months. So what are we supposed to do without a refrigerator for FOUR months? HSS really does not care. Not their problem is what they say. They are operating within the guidelines of the contract... So can I speak to a supervisor..."No you may not, but you can call in (and sit on hold for 45 to 55 minutes) and open a request to have a supervisor contact you at a later date, sometime in the next seven to ten days." They really are the epitome of poor customer service.

I am here to save yourself mental anguish as well as your time and money, six words or less or “don’t waste your time or money” or “don’t do it.” I can’t stress enough how accurate these reviews are, it’s been 9 days since my refrigerator has been out, and the strangest thing is the tech who answered the service call, stated upfront it would take 7 – 10 days. I was like there was NO way this company would be that insensitive, I was sadly mistaken, not only were they insensitive to me not having my refrigerator, they are uncaring, hardhearted, uncompassionate, unemotional, unmoved, callous and I bet the farm they didn’t have HSA home warranty. If this is how they treat paying customer this is one they have lost for good and I will tell any and everyone who would listen to run far and FAST at the sound of anyone who mentions having an HSA policy.

I have to give at least one star so others can see this. DO NOT purchase a warranty with this company. I have been trying for 2 days and cannot contact anyone about my warranty. They will take your money and not provide any help. Have called 13 times in 2 days with no success. You can only talk to the new warranty people to sign up and make a payment. They will not answer questions about existing contracts. You're put on hold. I have waited for over 40 minutes 3 times without success. I just filed a complaint with the BBB. Please don't waste your money.

HSA was absolutely terrible in just about every dealing we had with them. No return phone calls half the time, we were constantly chasing them. We had a dishwasher serviced and it took four months to get it looked at and even after the repair was done, it failed again! No recourse or followups after trying to get a refrigerator worked on as well. Repair never happened. One year has passed and we get emails and phone calls asking us to renew. Ha! The nerve of their people. They ignore us and put us off as much as they could and then want our money again. A real slap in the face if you ask me. Zero star rating if I could. Avoid this company at all cost.

I notified the company of an emergency situation, and they sent a provider out to assess the situation. I was told an expensive part was needed, but that the contractor had to order it through HSA and that it would take at least a week to get the part and schedule the repair. Even though the contracted vendor could do it same day, the company refused to hear our requests. THE REPRESENTATIVE ACTUALLY SAID, “I have to get permission to transfer you to a supervisor.” She came back and said, “I did not get permission...” She ended the call. Isn’t it nice that they can treat paying customers with contracts this way? I’m actually going to call some attorneys in Memphis where they’re located and start legal action. They acknowledge I’m experiencing an emergency, but then just shrug it off like it’s nothing. This was the second year of using this company, but it’s by far the last.

Have nothing but terrible things to say about this warranty company. You think you pay for something to protect you from unexpected costs but they try to weasel their way out of any responsibility and are rude to you on top of that. Make you wait forever to have anyone even come out to assess the issue. I can say with good confidence they work with their own vendors to frame the issue in a way that they are no longer responsible for helping you "per the contract" Everything is "per the contract". Try to have a heart and work with people rather than tricking those into thinking they're purchasing something that can possible help them with the unexpected.

When we purchased our home it came with an HSA Home Warranty. HSA has now merged with American Home Shield. In the course of 10 months we have had several repair requests. Two repairs have been easy of the 6 repair requests. For those problems I have spent on average 30 min-7 hours each time on phone calls alone to get problems fixed. We start booking online but often site does not work. Today tried to book repair for AC- that took 2 hours. Site didn't work. Had to reset PW. Then the first three companies they wanted to send to repair had horrible reviews so we had to cancel the request and re-book hoping for a vendor with better reviews. I've learned the hard way to check reviews on the companies that they send.

Just received the HSA Warranty for our home we purchased sixty days ago. Seems the roof has a leak after the first rain. 1st Call: Called HSA Home Warranty and went thru their system noting that we are an existing customer. Twenty five minutes on hold and no one answered. 2nd Call: Called a different number listed on our policy, was on hold for 20 minutes and still no one answered. 3rd Call: Called first number and pressed button for 'New Business'. Brittney answered the phone on the first ring. When I told her I needed to see about the roof leak she transferred me and I have now been on hold for 18 minutes and still no one has answered. Not sure how a person is able to file a claim or even find out what their coverage is if no one answers the phone.

I renewed my warranty on my new home for piece of mind. I only needed to have 1 service call for the first year for my AC. Guy said all I need was to add some Freon. Great! So when it came time to renew my plan I did so and was offered no options just renewal instructions. Now my AC goes out and the tech said it should have definitely been replaced last year instead of "topped off" which I suspect HSA told them to do. We were told that because we didn't have some 7 star upgrade plan that we are responsible for a large portion of the new AC unit. What 7 star plan? These options were never offered/discussed with us? I have had to call a few times to make sure of the date of auto draft and each time I get a different answer. I am currently on hold with them and have been for a while. I do not recommend this company at all.

Had Home Security America company for over 2 years and then my water heater broke. I had to pay $50 for the company to come and check it, to see if the damage was covered by the insurance. They came, said that it was an item usually covered by their plan, BUT that because the water heater had been IMPROPERLY INSTALLED by whoever installed it 8 years before, the Company WOULD NOT pay one dime towards a new one. Very convenient for the company. I dropped it the next day. Never again.

HSA was purchased when I bought my home in July 2017, it was around $500 (septic and well added). First of all, you can't talk to a live person on the phone unless you want to wait over an hour each time. Then if you finally get someone on the phone after an hour, the calls gets dropped and no one will call you back. If you do chat on website it's a little faster but annoying as you have to type out all the questions and time consuming. I submitted one claim on a dishwasher that was more than 18 years old. It was rusted and really needed to be replaced. The contractor said he could fix the issue with it not working and the part and bill would be $191, so I could have him fix a rusted out dishwasher (part only not the rust) to make it run (for how long??) or HSA would give me a cash out offer of $191 to replace it.

AC had been repaired once by HSA contractor and then it went out again... This time for good. Took HSA more than two weeks to ship the part to the contractor. What happened to overnight shipping? Meanwhile, I had my 80+ year old parents visiting with temps well into the 90s outside... Inside even hotter. I begged them to expedite the part shipment so we could get the AC back up and running. They said "sorry. There's nothing we can do."

We've used them since we bought our house in 2013. Every year we renew and every year we have an issue or three. They've always handled everything very well and normally in a fairly timely fashion. They can't control other company's schedules. The only complaints we've had is the price has gone up a LOT. & Our AC is 20 yrs old this yr. 2 yrs ago a major component went out. Instead of replacing this 20 yr old unit as was recommended, they spend over 2 weeks hunting down this hard to find, expensive part to repair it. I know that in the long run replacing it back then would have been the less expensive route.

We received this home warranty when we purchased our house. PLEASE read the entire review. On 2-26-2018 I called HSA to put a work order in for a new pressure tank, as ours had developed a leak and was no longer working. I spoke with "Sharon". Told her on multiple occasions during our conversation that the problem was the pressure tank, she said, "Ok I'll put in a work order," which she did. The next day I get a call from the plumbing company, stating they had a guy in the area and could come out that morning. When the plumber arrived he too determined that the pressure tank was bad. It took approximately 2 hours to replace and test it. All was good... or so I thought.

Tuesday 3/6/18 around 8 AM - Power goes out to some of our upstairs bedrooms and bathroom. I go and look at the breaker box, but nothing is tripped. I reset all the breakers and the main just to be sure after getting home from work but no change. I also checked all of the GFCI outlets and reset them in case but no effect. We were set to have a snow storm Wednesday so we waited to call an electrician till Thursday. In the meantime, someone recommended we go through our home warranty.

I made a service request for an electrical issue. After 1 month I have yet to see an electrician provided. The electrician never responds, but the home warranty won't give me another electrician. Still they have charged me a $100 service fee. Home warranty can only be contacted by phone which makes me waste extra time to contact them, then they contact the electrician and circle continues. It's been a useless waste of my time.

We received this home warranty when we purchased our home. When the first year was over we were given an option to extend the warranty. I almost didn't do it because of negative reviews but so happy I did because about a month after renewing our furnace broke. HSA was quick to respond and got us a new furnace within 2 days. It was a great experience and all of the customer service people were friendly and helpful! I definitely recommend.

I setup my service request online last Thursday. On that Friday, I never received a call regarding my request. So I called the contractor that HSA emailed me. That person told me he never received the service request. He then called me 5 hours later telling me he was in a bad area and couldn't check his emails but finally got and wanted to come the next morning. I let him know that I had a funeral that morning, but would be home by the afternoon. He says to me "That's not good cause I promised my best friend I'd help him barbecue, so maybe you should just give me a call and see if I'm available or not". WHAT!!! I immediately called HSA, sat on hold for 45 minutes, complained about that contractor. So they set me up with another contractor. I thought it was all going well. That Saturday I was setup for a 2-4 time frame, only for no one to EVER show up!!

HSA takes months to get repairs done in most cases. Trying to contact customer service is always a 30 minute hold and dropped calls. They also continuously fraudulently charge for extra service calls.

They make it practically impossible to process any claim by limiting telephone access to the insurance company. If the policyholder or the contractor tries to call the wait times are always in excess of 45 minutes. Contractors cannot wait for authorization to perform any work. My wife just waited for 45 minutes to reach someone and when she did, he disconnected the call.

This is by far the worst Service I have ever experienced. I have had to take off work 4x now for GE to come out and fix my Microwave and he still hasn't fixed item yet. I started calling HSA after the 2nd trip out because the GE guy kept telling me that it was cheaper to replace the microwave than fix it. I was supposed to be given a 'buyout number', but that has never happened... We are now over 5 weeks into this with no Microwave and, of course, just as every other time I've called Customer Service - I am told the wait it a minimum of 30 minutes (the last call was over an hour before anyone answered-- and she was incredibly rude -- like it was my fault that this all happened. No Resolution, Long Wait Times on the Phone, Rude Customer Service - no results. Worst company ever.

So you need to make a claim with HSA? Better block 1 hour + for a service call. I was on hold for 1:06 minutes just to be told to go online and file a claim. We had a leak in our washer, it took three technician visits and over a month to have repaired. In the meantime we continued to have water leaking on our floor. I called HSA twice and they refused to replace the washer. Of course HSA withdrew the $80 day one and we now have a POS washer and a floor to repair. I will NEVER allow anyone I care about sign a contract with this company.

If you call, it will be 45 minutes to 1.5 hours and sometimes longer. No exaggeration. You have to pay for service at the time of booking. You can have them charge your card afterwards but you still must be ready to pay. When the service technician doesn't show up, it's about 50% of the time, you have to call to change anything so you are forced into the long wait times on the phone. It's insanely aggravating. My theory, is that the only contractors that work with this company are desperate for work and so as customers, you get the bottom of the barrel. I say this because out of the 3 times I have actually had the company show up, they are late, rude and do poor work. The problem with the poor work is that when you want to complain, you guessed it, time to be on hold all day. I like the idea of paying $100 to fix my appliances but in the end, it hasn't worked out this past 1.5 years. Save your money.

I recently bought a house with an HSA home warranty. After reading all these reviews and others, I wasn't looking forward to dealing with them. Our washer (10 years old) started making bearing noise (airplane taking off). I called them and they said it would not be covered. It does leak sometimes so that would be covered. The tech came out a few days later and couldn't get it to leak but did notice the door hinge was broken - which probably was causing the leak. The part wasn't available so they are replacing the washer with a $600 GE washer. What a bargain. We really wanted another model but had to pay for the upgrade - not worth it - we'll stick with the GE and keep the warranty on it.

We bought a house with this warranty already placed on it. The hot tub went out in June so I called to place a claim. I had 2 choices in picking who came out to look at it. HSA gladly took my 100 deductible. The guy comes out and says there are 2 things wrong with it. He came for the first problem and then said he needed to order the other parts for the 2nd problem. I called about a month later and asked when they were coming back out. Never could get a hold of anyone. Aug. 15 I get a text from contractor said ordered parts will contact you in 24 hours for an appt. Never got a call. So I'm left wondering did they come or not (hot tub is in back yard so they could have just shown up) so I called and called, nothing.

We have HSA for our home warranty. I can say I did not choose them however when we purchased our home last year we requested a home warranty be part of our closing. So, we have an HSA plan that is basically non-existent for our existing issue. My oven decided to stop turning on last Saturday. I promptly called HSA and reported it and they referred me to their appliance repair company Reliable Appliance out of Anchorage. Over the phone that company told HSA, who in turn told me that they could have someone out at 9am on Wed. At the time I thought this was a long time to wait but was informed by both companies that they have a five day grace period, so this was within their five days. Then on Monday I called to confirm with Reliable and they said, “NO, we cannot come out until sometime Thursday, we will call you Wed and let you know when we will be out on Thursday.”

Called customer service after noon today. Hour wait time on phone. Emergency water break and flood in my home. They gave me number of plumbing company. Plumber never called. I called plumber... reached voice mail. Left message. Got an answer back in about 15 mins after leaving msg. with plumber. Said they can't get to me until Fri (today is Mon) and told me to call back warranty company to "reassign to another plumber."

We made an appointment online and then fixed it ourselves. We tried to call back to cancel it and were on hold for 1 hour and 45 min. While I was on hold we called back on a different phone and talked to sales and they were very happy to set up a new account for us if that is what we needed but not happy to help a current customer. I tried to talk to a supervisor and that was out of the question, until finally I said I was going to cancel our contract because we are up for renewal. No help with them. Finally when someone came to the phone they just said it was because it is summer and they are busy. There was no way to leave a callback number and there was no way to cancel online. There is no excuse for a 1 hour and 45 minute wait in this digital age. We are actively looking for a new company to use.

We had a pipe leak in our finished basement. In the past, I've reported issues online, and have never had any problems. I made the initial request shortly after 7 am. After not hearing from the plumber for a few hours and being unable to contact the plumber directly (and leaving multiple voice mail messages), I called HSA only to find out that the plumber denied the request and that I should have called rather than using the website. Granted this was after two calls - initially I was on hold for 35 minutes and needed to take another call; then I called back and was on hold for another 55 minutes! I was frustrated that it took me reaching out to HSA to learn about the request being denied.

As with any home purchase there are bound to be unforeseen repairs that pop up. You would think it should be an easy process to contact them & get a vendor out to fix problems. If you do it online then yes, but definitely not the case if you call. Unfortunately we've had an ongoing issue with our dishwasher so I have had to call them directly to schedule a 'recall' twice now. I have sat on hold for no less than 40 minutes every time I called... one call for an hour & a half!

So I bought a house last month and as part of the agreement the sellers agree to purchase a warranty for us in case anything breaks in the house. Something broke with the garage door, so I was FORCED to file a claim online, I could not speak with anyone about it. Fine, the contractor came and told me, "Oh yeah, this is covered, it's $100 and we will submit the claim on your behalf and by Monday (they came on Friday) someone will call you to schedule the repair." Two weeks went by and I never heard from anyone, so I called the contractor and was advised that the claim was denied. No reason as to why and that we are still responsible for the $100 deductible. We were advised the contractor could fix this, but it would cost us $300+.

Bosch Stove top went out and filed a claim. They only offered a cheap GE for replacement. I called them, and was put on hold for 40 minutes of music and being told how important my call was to them over and over and over and over. Gave up after 40 minutes, and decided maybe to call back when less busy. Called today and have been on hold for 1 hour and 45 minutes so far. Yea, they really want my business, will not renew, my renewal just came and they jacked up the price to $800 a year. Have already switched to another company and it's highly rated.

I received a home warranty from HSA upon purchase of my home last year. I thought that was good but I was so wrong. AC unit went out two weeks and it still hasn't been repaired! I've been on hold with them from 30 minutes to 56 minutes and it still has not been resolved. HSA keeps saying they ordered the part but the repair company keeps saying they haven't received it so they won't even schedule a repair time. I asked if I could find a company who could pick the part up from the distributor down the street, pay for it, and be reimbursed. They said no.

VERY BAD EXPERIENCE with this company. Our a/c quit during a heat wave. Calls to HSA went unanswered, with extended holds over 30 minutes trying to get a rep, and had to set up service via their menus. Then told service not available for another 5 days! Multiple calls and waits got rescheduled on third day after system went down. They did not do a checklist for possible problems. Cost me $100 to find out it was simply an emergency utility switch was inadvertently turned off. OK, our fault, but the service with this company stinks. Stay Away. PS... the local hvac guy said that HSA is supposed to run a checklist with you when you call in for service, which never happened. Could have avoided the charges. Repeat - Stay away from HSA.

Do not use this company. You will have to wait on hold for over an hour to speak with someone and the customer service is terrible. I had my AC break down and they made me wait 5 days for someone to come look at it. By the time Bell Cow arrived, it had just started working again. They charged me $100 and told me to call back when it stops working. I asked HSA for a second opinion and she said "sure, I will have someone call you." That never happened. It stopped 4 weeks later and I was told I had to call HSA again. Called, was on hold for over an hour, she connected me with a different AC company who is now making me wait another 4 days.

We purchased a home and had the seller purchase a home warranty through HSA. About 7 months after moving into the home we realized that we had some water leaking into our basement from a foundation wall. Since our warranty covered Foundation Leaks we contacted HSA. After being on hold for over an hour we finally spoke with an HSA representative and explained the situation to them. They kept inferring that it was a plumbing issue and I continually clarified this was not a plumbing issue as there was no plumbing in the foundation. They filed a claim and charged us $75. The contractor never showed. Called HSA and while waiting over an hour to get a rep I set up an online account. At this time I realized that the contractor they had assigned this to was a plumber.

Do not use this company - Do your homework and check Yelp. I have spent over 7 hours on the phone trying to get them to send a technician to fix my AC unit in AZ it's 115 degrees today. I've waited over 30 minutes on phone 3 times and 1 hour another. I finally got through (mind you I paid for this company in the purchase of my home - I made the claim, and the technician didn't show up day 1. I call back. House now averaged 90 degrees, they say they found me another company and to be home 1-5 pm today. I took off from work 1-5 and waited. Guess what never happened by 5. I call back. Wait 30 more minutes - to only be treated like crap by the service rep - They then said they couldn't get anyone out until Monday or Tuesday - What???

My refrigerator was having a leak issue, so I submitted a claim with the home warranty. Service company called and asked me to provide the model number to the fridge so they can order a part. Over a month past and I heard nothing. I submitted a new claim, this time service company came out and I paid the $100. I still need to have a follow up appointment. Fast forward a week and I receive a bill for the original service order. After hours on hold, I finally get a live person. Explained everything, spent another hour on the phone and still no resolution. They won't remove the $100 charge and they claim the company came out multiple times.

This company is by far the worst company I have ever done business with. I have never had a phone call answered faster than 45 minutes on hold and twice I waited 1 hour and 20 minutes. The companies that they hire to fix your problems are the best. They will not replace an appliance even though that is what they are supposed to do if an item can't be fixed, they just keep calling another company to try and fix the problem, even when the contractor tells them the item needs replaced. Do not use this company it is a complete waste of money!

Going to make this short. HSA price was $51.00 now $70.00. With no explanation why. Fridge went out on Friday. Was set up with the AC Guys which upon calling them Saturday and Sunday to find out they are closed. Plus on website they say they are open 24 hours? No mention of working on a fridge on website? Thanks HSA! Called HSA several times only to be put on hold for a hour. Called back today only to be hung up on after waiting 30 minutes. Finally upon getting a live operator (good luck with that too) I was told someone else with HSA would be calling me shortly. Two hours later nothing.

Always a technicality. Need a new part, wait 4 weeks. That part doesn't work, another 4 weeks. The repair people hate HSA and give horrible service. HSA does nothing except assign new, horrible repair people to replace the ones that don't call you back. This is a huge, horrible rip-off. Average hold time is 45 minutes to get an agent and 75% of the problems you experience require a call to customer service. This is hell, HSA stockholders should be publicly stoned. This is Hell. Absolute hell.

Bought a new home recently. It came with a "Home Warranty" through HSA for a full year. I thought, "Ok, this is nice." However, I never envisioned on having to use it this quickly. The A/C went out overnight. We called and set up a service request with HSA. No big deal, that part was easy. We received a follow-up with the "vendor" they chose (Freedom Heating & Cooling) along with their contact information. We received a follow-up email, detailing the appointment time (same day, between 8pm and midnight). Weird time, but whatever. It has now been over 5 days with no notice or any attempt at communication. I have called my realtor, who had a number for an actual person at HSA, and the best she could do was tell me "Good luck, wait until Monday". The vendor has gone MIA, and HSA is a 45 minute wait time with an automatic hangup. I would stay far away from HSA, especially after reading all of these claim issues.

I have had HSA for a couple of years and I can tell you, dealing with them when you have a problem is a PITA (Pain in the Ass). Their technicians (subcontractors) will show up and diagnose the problem, but that's when the problems start. HSA will try to make the cheapest (least expensive) repair they can perform. In other words, they do as little as possible to fix the actual problem. I had a microwave that had its generator repaired 3x, the last repair almost causing a kitchen fire. They eventually replaced it after 55 phone calls and follow-ups. Problem #2 Roof leak, on 5-year old property, they refused to fix because I used my own contractor (which they endorsed).

I had heard that HSA had a bad reputation for squirming out of paying claims. My suspicions have apparently been affirmed. I bought the house in March and the seller agreed to provide a one-year home warranty; giving me what I thought was peace of mind against unforeseen first-year expenses. So the 20 year old air conditioning stopped blowing cold air. Redeemed Heating and Cooling in Springfield (their vendor) responded and told me in 2 minutes of looking at the outside 20 year-old unit, it had failed due to animal urine. Not that the age of the unit had anything to do with it.

I requested service for my 20+ year old faucet that had a broken sprayer that pulled completely off the hose. The warranty company sent Hometown Rooter plumber Joe ** 412-896-3595 who came in at 7 am (appt was 8-11am), immediately requested my $100 service fee, took a photo of the make and model of my faucet and left within 3 minutes stating the store where the faucet had to be ordered doesn't open until 9 am and he would be back. Within 2 hrs I received a call from HSA denying my claim because of misusage. I was outraged and asked if HSA even had photos of the condition of my faucet which they replied no. I requested a 2nd opinion with another contractor in the HSA approved list and was told there would be another $100 service fee in the event the next contractor found misuse.

I had a plumber out for an unrelated issued, one that I paid for myself. The plumber took me to the basement and pointed out leaky, corroded pipes and HVAC tubes that were corroded. He had to fix to of the pipes while he was there as they had started to cause rot on a structural beam. He stated that this is going to be a massive issue and needs rectified and recommended replacing the pipes now. HSA sent a plumber and said they would call to discuss. They never did. I called multiple times, waited over 30 minutes most times to speak to someone.

We had a boiler and a sump pump fail on the same weekend. Without the broken boiler, our heating system wouldn't work and it was 40 degrees outside. With two young children in the house, it an emergency problem that needed to be fixed right away. HSA kept us on hold for half an hour and told us they wouldn't have anyone fix the boiler for two days. When our sump pump failed, our basement flooded and again we were kept on hold for half an hour and even with 1/2" of water in our basement, we were told we wouldn't have service for 24 hours. The representative who sold our realtor the policy was dismissive and unpleasant. I highly discourage anyone from buying a product from this company.

What a rip off this company is. I called for a repair in my garage door. Was told I could pay the 75.00 service fee to the vendor directly. They came, diagnosed problem of the springs (the most likely problem to happen with your garage door) and of course springs are not covered by the plan. A month later I get a bill from HSA. I tell them I already paid the 75 which is right on my receipt. They say the company says they did not collect it and I have to pay them. End of story. No negotiations. No asking to see my receipt. This is a scam. This "cost saving" plan is costing more money in the long run.

Website states that customers would be contacted within 24 hours by vendor. Five days later - nothing. Called the vendor directly - no response. The customer service person then told me I must wait an additional 3 business days to see if vendor will contact me. That is just crazy. Don't spend money on this policy. It's a bed of frustration and lost time.

We have been waiting over 30 days for refrigerator service repairs and now they close out the repair ticket without the repair service ever done. Very poor customer service. They show no concern whatsoever to assist when you call. Last year when we had air conditioning service request they sent out a service person that was completely clueless. This warranty company is a consumer scam. Nothing other than a money clearing house.

This has to be by far the most unorganized company I have ever dealt with. I have two properties under the warranty. My rental needed a new dishwasher, HSA sent the same company that said it only needed to be unclogged twice, my renters said it still does not run and they refuse to replace it. My water heater needed to be replaced. The plumber that they assigned called me and told me out of pocket fees would be $1500, and HSA would only cover the unit. They said another option is I could hire my own company and they would reimburse me up to a certain amount. After I hired a company to do the full install plus the unit was $1,400.

We obtained a Home Warranty through HSA when we purchased our home. Our dishwasher was old, not working well and needed replacement. I contacted HSA and they sent out a tech (a month after dealing with Sears and switching to another service company). The tech wrote down the dishwasher model #. He then said HSA would contact us with replacement options. They NEVER CALLED. I contacted HSA and they offered two options to replace the dishwasher. Accept the dishwasher they offered (which was too tall, too deep and too long) or take the cash option (pay for the dishwasher yourself and have them reimburse you 30+ days later).

I moved into the House 5 months ago. The home came with a Warranty after having a plumbing problem with our main bathroom leaking into the basement. They sent out a contractor. The contractor stood in the basement looked up for about an hour did nothing but watch for the leak. He said it was coming from the toilet that it needed to be rebuilt. He told me that I would be getting an email from HSA to let me know about diagnosis and for me to call them to schedule the fix. HSA left us a message telling us that apparently the toilet wasn't raised up from where the floor was built to Code and because it was prior to the start of the contract that they wouldn't cover it. We would have to pay for the fix. So I ask her she's telling me that nothing in my home is covered because everything in this home existed before the contract.

We opened a claim on my parents' washer the beginning of January. GE is the company that they sent out to fix it. As of February 22 they still don't have it fixed. The technician was suppose to come on February 21 and never called or came. We called them and they lied and said they tried to call me two times. Hello. We have cell phone records to prove that never happened. They now say another week before they will come. Called HSA got Tranika on the phone. She said "sorry. We take the word of GE rep" over mine. Got a attitude when I requested to speak to a manager and threw me back into the system on hold. This happened twice. Then got Tamiya on the third try and she said sorry we are stuck with GE and nothing they can do about it but did finally give me a complaint address. Needless to say we are cancelling HSA. THEY PROTECT GE OVER THE CUSTOMER WHO HOLDS WARRANTY WITH THEM.

I have encountered nothing but problems with this company. They were recommended by my realtor's company and I trusted them. I requested service on different occasions and they have not repaired one item using their 'automatically assigned preferred vendor'. Advanced Appliance over-charged me, misdiagnosed the issue, and sends out inexperienced employees. However, they always bill for their service fee. I contacted customer service by phone - their email contact us page does not work - and their CSR's can't give you a straight answer nor a consistent answer from one to another. Each call can last from a mere 20 minutes to hours on hold or going back and forth to CSRs. It is unfortunate to pay the fee and be told you have no options to quality vendors. They actually have a number of vendors but will not allow customer's access to them, which makes no sense. And, they cannot explain it either.

I have had a policy with HSA on my home for a total of 8 months now. I have never once had an interaction with them that has been easy or pleasant. I have called for a technician to come out to fix my hot water heater a total of 3 times for the same exact problem. After the third time, when I spoke to the technician, they told me it would be free of charge. About a week later I received an e-mail from HSA that my account was past due. When I called up I spoke with a very unpleasant woman and after explaining what had happened she proceeded to tell me that since the calls were more than 30 days apart it didn't count. Well, the issue is that the hot water heater goes out once a month or so, so I would not have called sooner than 30 days.

I have encountered nothing but problems with this company. They were recommended by my realtor's company and I trusted them. I have had to request service on 5 different occasions and they have not repaired one item. However, they always bill for their service fee. I contacted the owner of the realty company and supposedly he is going to get me a refund and cancel my policy. I will keep you posted. If they refuse, the realtor will get sued for the cost of my home. I relied on their references for HSA. Without that, I would not have purchased my home.

Hot water heater rusted and fell apart 2 days before Thanksgiving. Their soonest appointment was 7 days away. They assured me if I got a licensed plumber to do the work AND the plumber spoke with customer service prior to starting the work that it would be covered. Licensed plumber - check, approval from customer service - they REFUSED to even speak to the plumber. Accused me of lying. REFUSED to let me speak with a manager or supervisor. THEN - they refused to pay my claim because I "failed to get authorization." 7 days and a family of 5 with aging in-laws visiting and NO hot water. REPREHENSIBLE! If your realtor suggests this company, get another realtor.

Terrible company. I will file complaints with the BBB in their home state, in the state I reside in (Minnesota), and with the state attorney generals. Also with the realtor that recommended them. They promote fraud by selling an "insurance policy" that effectively covers almost nothing. 2 hour phone waits and circular logic to get the customer to hang-up. I strongly suggest everyone that has dealt with these crooks to file complaints with the BBB and the state attorney general offices.

HSA is a SCAM! I had a technician come out 4 times to fix a dishwasher that wasn't cleaning our dishes and they couldn't fix it. Now after replacing some parts, I have a leaking dishwasher, due to the inability to repair our dishwasher. I contacted HSA and they refused to replace it. They just want to keep sending out service men to fix a unfixable dishwasher and continue to make repairs that will do nothing. They refused to pay any damages that the technician created, but they still want to continue to send the same unqualified technicians out... This warranty is a scam! Don't waste your money.

The only reason this business is open is because new homeowners are inexperienced in this field. Never again will I give a dime to this despicable company and I'll do my best to warn off others. 95% of the BBB reviews are negative! ConsumerAffairs gives them 1 out of 5 stars! What more do you need to know? If only I'd have researched this company before blindly agreeing to my realtor's suggestion.

I have read other reviews on this company as well as the CEO's response to criticism. First off having been a Realtor for over 10 years and dealing directly in these warranties and selling them to my clients I have not had much feedback from them good or bad or if they used them. The feedback I did get was always pretty good. This is my first experience with this company as a home owner as I had purchased this when I recently bought my home in Alaska. I use the internet a lot to search reviews on goods or services I am looking at purchasing especially when it's a high dollar value item. And I put much faith in those reviews.

HSA Home Warranty is a scam. My water heater pilot light broke, so I called the warranty company. They sent out a service tech to diagnose and I paid my $75 deductible. The service tech told me my water heater was up to code. So, when the warranty company called to say I needed a new water heater, but I had to pay over $700 in fees, I was shocked. They said I needed a $400 permit, which I don't since I would be replacing an existing water heater. They said I needed to pay to bring it up to code, which I don't. The service tech told me it was up to code. They said I needed to pay for a drainage pan, which I already have. Plus disposal fee, labor for 2 techs among other things. I'm furious. I can't believe they can get away with this.

I had an Air conditioning problem at my house in Prior Lake Mn which was covered under a home owner’s policy that came with the house. Every time I need to contact HSA I wait on the phone for ten to twenty minutes. Not sure if there is their way of reducing claims. After I got through I got a contractor out and they did a fine job. I paid the contractor my $75 deductible. So then I start getting these letters saying I owed the $75. So I call (long wait) and explain I paid the contractor and the information in front of me, they said they would look into it. I asked them to send me some confirmation once it straightened out. They told me their phones won't call out. I asked for an Email then and they said they would see.

I am now waiting 3 weeks in the middle of December in Cleveland with mid teen to zero weather for heater to replaced and am nowhere nearer to having it done - this is ridiculous. Everyday told a different story and every day told it will be approved next day. They have no way to expedite their procedures and instead of picking up phone and calling suppliers they use email and for 3 days have been waiting for email responses - I had to ask them repeatedly to pick up the phone and call their suppliers. The only shining light is the poor customer service people who are only ticket takers are pleasant but they have zero ability to do anything.

Received HSA home warranty from seller when I bought my home and so far the service is horrible. I have had multiple problems with my gas furnace (randomly working). I called last night (7pm) 48 degrees in my house 15 degree low outside temp, hsa's expedited service is someone will call you in the morning. I can't wait to see how they will weasel out of fixing my unit! STOP GIVING THESE PEOPLE $$$!

When denied a service request, asked for supervisor. Supervisor told me it didn't matter what I had to say, request was denied. When pushed, she finally agreed to a second opinion. She was short, and really did not wish to speak to me. Not very good customer service... Not sure I would recommend HSA to anyone, if they had a choice in companies.

Had to use HSA twice after new house purchase (warranty came with the house). Once the heat went out in winter of course. The primary contractor was 'booked up' for 3 days, and could not be reached on the phone. We had to demand an emergency be declared to allow a secondary contractor, who was excellent (because I found them). Of course HSA grills the contractor about if the homeowner broke their own heat. Really? Second time was for plumbing, the stereotypical water dripping through the ceiling. Again the primary contractor never showed and could not be contacted on the phone. Had to find our own. HSA is a scam. It is impossible to get them on the phone too, and their system for tracking issues is **.

I am a new homeowner, I have only been in my house for a month. The HSA home warranty came with the purchase of the home. I had an electrical failure, an entire circuit shorted out. I have entire rooms and outlets all over the house that do not have power because they shorted out. I called HSA. They sent a contractor to check the problem out. It has been a week and I haven't heard anything as to when someone will be out to fix my problem so I call HSA. I am on hold for 40 minutes plus.

HSA is awful! We have had them for 4 years and this year when it came time for renewal I was charged not only for my monthly fee but my account had 2 fraudulent charges on my account for a person of another name. I tried calling and got the RUDEST person which I ended up hanging up after being told I couldn't speak with a supervisor. I followed up with 4 other phone calls all of which I was kept on hold for over 30 minutes. This place is a ripoff and wouldn't recommend it to anyone.

We bought a home in 2012 and purchased an HSA home warranty "just in case" anything big might have gone bad. The home was old and we were first time home buyers not knowing too much about the big stuff, e.g. furnace, hot water tank, ac unit, etc. We never filed a claim for almost 4 years until 2 weeks ago our furnace wouldn't kick on. We live in Pittsburgh, and the weather can go from 76 one day, down to 40 the next. Called HSA, they sent a technician from a local HVAC company fairly quick. The tech said it was a bad control board, replaced it, paid him $75 and that was that. 2 hours later the furnace stopped working again. Called the HVAC company back, they sent a tech out the next day. He determined that the furnace was no good, and there was a carbon monoxide leak out of a cracked heat exchange.

Ongoing trouble with refrigerator. Had 2 service calls from one company in September. They suggested it could not be repaired and should be replaced. Company required a second company to come look at refrigerator. Second company came 4 times within 4 weeks, unable to successfully repair refrigerator, then recommending to HSA a replacement be provided. HSA again refuses, instead requiring a 3rd company come look at refrigerator. We have been without a reliable refrigerator for close to 8 weeks, HSA refuses to follow the recommendations of 2 company THEY sent to fix, ie, their contractors. They totally have failed to meet their responsibility and we have lost hundreds of dollars worth of food. Completely shady and underhanded. DO NOT CONSIDER ENGAGING IN ANY DEALINGS WITH THIS WARRANTY COMPANY OR YOU WILL REGRET IT.

For all that read this - don't waste your money with this company. HSA will deny everything so the warranty is absolutely worthless. I have been paying into this company for a number of years and when I really needed them, typical insurance company - deflect and blame something else. This was a $7000 mistake. That is what it cost me out of my own pocket to correct the issue with my unit.

I called HSA for a service call on my hot water heater. They sent out a plumbing company, which called in to them to tell them it's bad and I need a new one. The new one was installed a week later, as HSA doesn't move quickly. The new one has never been right and produces lukewarm water. The plumbing tech came back out, called HSA to tell them that after calling the MFR because the thermostat went bad, the MFR determined that HSA had ordered the wrong tank. The plumber requested one for 220, and HSA's purchasing people sent one for 110 power. 220 going through it burned out the thermostat. When the plumbing tech called HSA to let them know what they did, and that another one is needed, HSA said they would order one in, but would not let my plumber expedite this by picking one up on his own, as they would not reimburse him for it.

We bought our home almost 10 yrs ago in a area we knew very little about. The previous owner added HSA home warranty. We've continue to keep HSA. They have the contractors who are very dependable and on time. HSA has saved us so much time an aggravation, of trying to find a reliable and dependable contractors. Their contractors are very nice and they explain everything that they are doing. A&E has had the parts on their trucks. So there is no waiting time for parts to be ordered. I'm so glad the previous owner put HSA on our house before we bought it and have recommended HSA to other people.

HSA auto-renewed our account - WITHOUT notifying us. Per their policy, the initial payment is an "agreement" to renew. However, they somehow "comped" the first couple of payments, so nothing hit our bank account until months after - so we were out of the timeframe to cancel. When we called after the charge hit the bank, they gave us the runaround for WEEKS - including changing our subscription to a HIGHER PREMIUM - again without our permission. When I asked for a manager, the rep hung up on me. At best this company is shady. Would absolutely not recommend anyone use this company.

Terrible service and technicians. My AC broke in June, and I called in. I spent forever on hold, but they did send in a work order. It took them a week to come out and fix my air! Then, it breaks a month later, bc he insisted it only needed freon. Conveniently, when I called in, my home warranty had just expired a few days before. They were very rude and refused to help me. When I asked to be transferred to the complaint department, they gave me a PO box in Iowa... Really.

At our realtor's suggestion, we purchased a home warranty with HSA. To be fair, we were able to use it successfully once, when our water heater failed. However, they never answer the phone, keep us on hold for ages - 30 minutes on hold is nothing for them, and when they do answer the phone, they are ineffectual. The most recent frustration is actually my trying to cancel our service. We have contracts on two properties and the price on one increased by more than 50% without any notice. When I realized that, I called twice to cancel, but couldn't get anyone to answer the phone. I then left two emails on the "contact us" page, that promises a response within 24 hours. Never heard from anyone.

Called HSA to have my A/C serviced. I live in Fl where it's over 100 heat index daily in the summer. Baylis & Baylis is sent to diagnose/repair on Friday, 7/29. They said they found a weak capacitor in the blower motor, replaced it and all would be fine. Hours go by, and it's getting hotter, not cooler in the house. Called them back and they refused to return. Said it would take 24 hours for the house to get cool even though I told them the air coming into the house from the A/C unit was 75 degrees. It is supposed to be below 60! They do not work over the weekend, calls to HSA (over 1 hr wait to speak to anyone) was futile.

I've had an HSA contract for the 10 years, and this year has been the worst experienced trying to get assistance. It takes a representative no less than 45 minutes to come to the phone, then they have an attitude. I have taken off work to wait on contractors three times, and they never showed up. All HSA can tell me is, they can call the company to come out again. I need you to call and find out why your customers are being treated in this manner! This is poor service to customers like me who pay hundreds of dollars every year!! When we don't need service, we do not get refunds on any of the money we pay out each year, and I think the representatives and the company in general need to be proactive in ensuring that the contractors they use are reputable, and that HSA representatives are trained to service the public. I am canceling my service immediately!!

Our A/C is not working. It's been two weeks since we contacted HSA. They sent a local repairman (Highland Breeze HVAC) who told us HSA needed to approve the repair. The warranty didn't cover all the repairs necessary. We had to spend an additional $400 for the repairs that were not covered. Now we are four hundred bucks poorer and we still don't have a functioning A/C pending the HSA approval of the repair that IS supposed to be covered. It's July in North Carolina. Ugh! The local repairman is not answering any calls or E-mails at this point. Perhaps this review should be about Island Breeze HVAC... but they were dispatched by HSA who are ultimately responsible.

This insurance was purchased at the time of we bought the house. After about 1 week, the refrigerator/freezer failed, and we lost several hundred dollars in seafood, beef, etc. They have refused to replace the item despite that it has been nearly 40 days since the failure and initial service call. They refuse to pay for replacement, suggesting that they don't care if we live without the refrigerator freezer for a prolonged period of time. I waited > 20" before a rather rude and unresponsive 'representative' answered. She refused to connect me with customer relations, or her supervisor. This is essentially theft.

Have been trying for a month to get appliances fixed. No such luck. As other reviews have stated, forever on hold, disconnects, no supervisor to help, never get return calls. We all need to come together and file a class action against this company. DON'T WASTE YOUR MONEY!!!

I've been without air conditioning for over two weeks and just when I think all the issues are resolve both the air-conditioning company and HSA come back with other twists in the program. After two weeks I am nowhere closer to getting my air-conditioning fixed than I was when I got started. They are now claiming that to replace it, it will cost an additional $275. for parts that are not part of the system. But nothing has been done. If you are considering this warranty service, run away quickly, it's absolutely the worst.

On hold for 30+ minutes every time. Automated system cannot find contract. Boasts of availability to log requests on-line, but it can't ever find my account. Takes 5-7 days to even get an appointment, then they don't bother showing up. Very frustrating! My refrigerator has been broken for 3 weeks, but they aren't in a rush to get it fixed. BEWARE!!!

I emailed HSA 3 times no response. Called 3 times. First two times I was on hold for almost an hour and had to get off phone. Next time I get a hold of them, tell them my problem and they say they will "call you tonight or tomorrow to set up appointment." NO calls from HSA or plumber. Next day call back, on hold. I go wash my car still on hold. Finally an answer. I ask for a supervisor. Nope will not connect me. After this and last year of 3 months without a hot water tank I'm done. This place is a rip off. Take warning.

On hold for hours and calls drop. Automated system cannot find contract. Online could not find contract. Now unable to login online. Did get through to a social media rep on Facebook who has since blocked my ability to contact them there either. There is literally no way to contact them to get your warranty fulfilled.

I have had them for 8 years but enough is enough. AMERICAN Home Shield recently purchased them and their wait times just to get through depends are from one hour 20 minutes to over 2 hours. I have been on right now for 1 hour 37 minutes. Have a pipe leaking had to shut water off. Very, very bad contractors as they pay them the rock bottom. Most stuff not covered. I guess the stress level is what is so bad. Really do not know how they stay in business. No one to go to in an emergency.

All you do is wait. And wait. And wait. Occasionally you call to get status but only end up angry that they don't care one bit that your fridge doesn't work, you can't dryer your clothes or your ac is busted. First it took over 3 weeks to get the dryer looked at then replaced. Now the air conditioning is not working and I am told to just wait for the technician to call back. It is 90 degrees but the emergency call temp threshold is 104. 104! The cops break car windows for temps lower than that.

Apparently, HSA doesn't care about good reputation. I'm a realtor and have provided many customers to this warranty company. When I bought my house, I thought it would be a good idea to have one too. That was until I had an issue. They hire the BOTTOM of Barrel people to come to your house who only care about that deductible. The "company" they assigned to fix my HVAC came out but never turned in the service work order requests and was extremely rude (Megan @ Extreme Heating and Air - Fayetteville, Ga) and said they were not going to perform the work because I was upset that this "company" couldn't get the paperwork, technician, or secretary to turn it in after waiting a week of baking in sweltering 90 degree weather.

Numerous calls for equipment failures. Tech unable to make any decision to satisfy customer. Tech only available til 4 pm. I wish I had never signed up. I am trapped and charged for a poor system and service.

Beginning of January, 2016 I called to report a leak coming off the ceiling of the back porch apparently from the addition. You sent a plumber out on Friday, 1/15, who looked at it and did nothing. I paid the $75 deductible to him and he left. I was then on the phone on hold with them for over two hours when you told me that the plumber told you he didn't know if there was any plumbing in the addition and so finally after much back and forth you sent a heating/cooling company because the leak only occurs when the boiler is running. The heating service came on Tuesday 1/19 in the morning and said that they had to have the ceiling opened so they can see what is causing the leak and that HSA should be getting in touch with us to get someone out to open the ceiling.

My central AC was not working so I called HSA to have them send someone out to repair whatever may have been the issue. I called HSA and was answered by an automated system that could not understand me. I was finally transferred to an operator for further assistance. Actually, I was placed on hold until an operator could assist me. After 15 minutes of listening to that awful hold music, interrupted only by a robotic female insisting that my, "call is important to us", I finally hung up, and went online and requested service through their website.

I had HSA only because it was included in our house purchase. The first time we had to use them was when we had a leak in the roof. Just as other reviewers stated, from the dropped calls and the rude personnel, to the long wait times on hold to the uncaring employees, my experience was a nightmare. I had to ask one employee of HSA if he was sleeping or on drugs as he would doze off in the middle of our conversation. I was transferred so many times, always ending with "Someone will call you back" but never did.

The home I purchased came with a HSA Home Warranty policy. Three times I have tried to file a claim, and three time after collecting their service fee they came up with reasons that would make it a non-payable claim. The first was a bad valve cartridge in a shower. Was told that it was a water problem, and would cost $900.00 to fix. After claim was denied, call a plumber who fixed it for $110.00.

I initiated a claim for a heat-pump in the apartment over our garage in January, 2016. HSA gave me an authorization number for the claim, but said they didn't have a repair company in my North Georgia area, and told me to contact someone myself and they would reimburse me for the repair. I contacted GE because they were the manufacturer of the unit. They said they only came to my area every other Tuesday. They had to reschedule, and finally diagnosed the problem as a bad circuit board. He charged me $145.00 for his service fee, and said they didn't accept claims from HSA, so I'd have to pay and be reimbursed.

From the first moment on the phone with them while buying the house to trying to cancel the policy, I did not speak with a single competent person. As far as I can tell, this is a company that provides zero value. I called to tell them that I was not going to go ahead with the policy to cancel it. A month later I get a snarky letter from them saying that "My lack of communication concerns us." Shockingly bad company. Avoid like the plague.