HSA Home Warranty Reviews

This was the worst company to deal with!!! Called to say needed a plumber for 2 clogged toilets and not flushing, they sent my request into a plumber called NussBaumer Plumbing and they never called back in 24 hours, I then emailed them and still no response, with 2 not working toilets at the age of 74 this is shameful from this company, I then call HSA and they were no help at all, asked if would reimburse me for the other plumber I will be calling and they said would not pay for it. WELL THEY HAVE MY $100 dollars but I get no help, they better give me my $100 back. Ha ha this will be funny to get back.

After 9 years of paying this company this company our furnace needed replaced and they refused. They have been giving us the run around for months and now it’s literally freezing outside. They kept sending a non reputable company. Even had a man come and make advances at me while telling me nothing was wrong. When we finally had our own companies come in and do full checks there were many issues and they red-tagged it. Our course we reached back out. They finally sent someone with more knowledge who went back and forth with them stating it needed complete replacement and they refused. They wanted us to fix the motor blower then they would recheck.

We have had HSA Home Warranty for over 16 years now and we have not had any issues until this year. They do not want to cover our stand-alone hot tub because the contract we have under additional options is "spa", not hot tub. But nowhere in the contract does it say "spa". On the phone with them for over 2 hours just going back and forth with them saying the hot tub is not covered. Finally talked to the escalation dept and they determined that the hot tub is covered (under the option "spa") and they'll put in a service request. Why? because I wanted to cancel my contract and go with another company. Still going to cancel because I don't want to go through this every time I call for service. I wouldn't even give this company one star.... possibly a minus star.

Called when we first closed on the house to rekey and they could not find a contractor. Had to do it at my own expense. Called a week later for a water heater that did not work and I am still waiting for a plumber. It has been a week. I call everyday and they will not transfer you to a supervisor nor will they authorize anybody else to fix it. So, I wait in limbo with cold water in order to get the water heater repaired.

Kitchen sink was clogged, they sent (NUSSBAUMER PLUMBING) to snake it but couldn't get it done and didn't know why. They recommended going to the basement and cut pipes to snake it from there. They said, they will call back with estimate but never did. As a good owner should do, I called a local plumbing company and they came and snaked it and knew the issue (grease trapped) had the right tools to take care of it. In short, the local plumbing company got the job done. Of course I paid for this out of pocket and it is disappointing that HSA Home Warranty was worthless when I needed them because they sent incompetent plumbing company.

Less than 6 months after moving into our new home, we experienced a leak from the shower in an upstairs bedroom resulting in damage to the ceiling below. When I called to arrange repair, I was told that it would take several days before they could arrange for a plumber to address the leak. When I informed them it could not wait that long, I was advised to get a plumber on my own but they would not cover the cost. I asked if I could call back later to arrange for the ceiling to be replastered, they said I could. When I called today, I was informed that they do not cover secondary damage, and even if they did, they would not cover this since I had used a plumber not approved by HSA.

Literal trash. Just throw your money in the garbage. Customer service is outsourced to India so no one you talk to will speak English and it just goes down from there. Garbage company and Garbage reps. I've been transferred 6 times already just to cancel.

Do not waste your money, they look for more excuses to not cover than cover, then when you need help they don't have anyone to service. I wasted 3 years on moneys on them. SAME AS AMERICAN HOME SHIELD.

DO NOT USE!!! This company is such a scam. They took so long to even get a tech for my hot water heater that I kept calling so they said I could find someone and they would reimburse me. Then they denied my claim, stating that I was not supposed to find my own guy and should have waited. Even though I had it in writing that they said to do so... strike 1. Then right after the furnace stopped working. It has been almost a month now and I am still being bounced around with their techs. They say they are going to show and do a no show or they cancel the day of. It is FREEZING outside and I am scared that pipes are going to start to freeze. I called them to see if they would cover a hotel for me and what I am supposed to do at this point and they just kept saying no just wait just wait. Wait for what?! For hypothermia? I've been paying into this plan for almost 5 years on a "Premium Plan" and it was worthless.

I’ve been a customer since 2008. This is by far the worst experience I’ve ever had. Reps are rude and unwilling to escalate when requested. They more concerned about about their guidelines versus customer support. I will not be renewing my contract with them or any affiliates. Horrible business practices. BEWARE.

HSA sent someone from We Fix to repair my stovetop. They guy they sent had no idea what he was doing. He kept calling his boss to ask for help. He was watching YouTube videos to help too. He had to come back THREE times. Now, 6 weeks later the burners keep going on and off and HSA says I have to to open another claim for the same problem! They also said the only vendor they can send out is We Fix--I never want to see them again. I called AHS- supposedly the same company and have numerous vendors they can send out. I would give HSA zero stars if this site would let me. HSA does not stand behind their work. What a waste of money.

I don't know whether I'm more relieved or outraged that everyone here has had the same awful experience with this company as I have...Three months into home ownership and I have completely lost faith in this system, and completely understand why third party contractors would not want to work with them. Without going into excruciating detail, the back and forth communication and lack thereof has cost us $400 in service requests, an entire month to get a new fridge after ours broke, two weeks to get our AC fixed, and three weeks with sewage backed up in our basement before we just gave up and hired an actual plumber.

HSA is a ripoff and scam! I submitted a service request to repair a refrigerator. I was told it would be covered by the home warranty. I was charged $107 as a service fee. An appliance company did a video call, diagnosed the problem and submitted a report to HSA. I was then told by HSA that the repair would not be covered because the refrigerator is in my garage. I asked for a refund of the $107 service fee and HSA refused to reimburse me. HSA is nothing but a scam!

Horrible service and HVAC wanted to replace furnace and ac for 11k when it only needed compressor so they gave us 1200 toward a 2000 compressor to fix on our own. $100 fee not refunded.. Plumber has been here twice both times stayed 5 min and said they couldn't fix it..$200 our plumber came and fixed. Why have warranty when you have to use your own people? Total scam..had to pay for freon ourselves because AC went out on weekend and knew how long it would take them. They would not reimburse us either.. Total waste of time and money. As ealtors we would not recommend to anyone. We are out $200 in fees in 2 months. Will be cancelling.

These guys suck. Absolutely no value for the money. When I look to buy another home I will totally discount any value this brings to the table. I was selling a home out of my Mother's estate and purchased the warranty because I was told it would make a buyer more comfortable. I had one instance where a hot water heater broke before there was an offer and called the company. I was told to pay $100 and they would send me some contractor names. A few days later I received an email saying they had no one in their network for this job and I should find someone on my own. No refund of the $100, no apology for wasting my time. I found a local person that did the job at a reasonable price and excellent service. I gave you my opinion at the beginning of this review. I will never use them and when the topic comes up with anyone I make sure to inform them of my opinion.

As realtors, our firms prompt us to sell home warranties, and I have sold many. And now I'm ashamed of putting honest homebuyers through this madness. When I purchased my home, I bought an HSA Warranty and thought, great, I'm covered, worry-free, about any surprises I may discover. Well, the re-key service is a bust; there are too many limitations, the seasonal HVAC check, a BUST, tech discovered a defective thermostat then departed without completing the inspection, although reported to HSA as complete. Now, HSA wants another work order to replace the thermostat and another work order to complete the HVAC inspection. So, $100, $100, $100, $100, $100... and still, nothing works, just more and more $$$ and NO SERVICE. All of their "representatives" are out of the US, speak poor English, and are difficult to understand. You cannot escalate your issue and speak with someone intelligent.

Exchanging locks or doing heater maintenance (you pay 100 bucks for each occurrence) they sent people who did their job. Not sure how much it would have cost to hire contractor on my own. Had to pay extra for locks though. Now, fridge water dispenser stopped working, probably a spring issue. They sent Blue Collar Appliance Repair. The guy checked it out. Asked for spare parts. Those were sent about 2 weeks after. Replaced. Still not working.

This has to be the worst company ever! They seem to be ok on small repairs. They NEVER do the big costly ones like ECM motors in Furnaces. My outbuilding had one such motor die last Dec.2024. They denied my claim and I had to pay the 100.00 service call and 629.00 for the motor. Reason denied: furnace had been altered...WHAT!!!

I Am currently trying to get my AC whole house replaced. I have health issues with my lungs and a senior citizen. I have purchased the 7 star warranties for several years now and had small ticket items replaced or repaired in past. Those times were not as frustrating as now that I need HVAC replacement. They send only their people. Even if it is a timing issue they will only go by that company request and pricing I even if that contractor is not willing to do certain work and actually charges more than a local highly reputable contractor in your area.

It is BIG BIG BIG BIG scam company. Never ever subscribe to this company. I'm using this service since 2016, they are keep increasing monthly cost and they never cover any parts replacement by they simply send fake repots by their vendors to do not cover any parts. My very recent experience: 1. I got ac unit water leak issue on 05/26/2024,. 2. Their vendor (JACKSON MECHANICAL, LLC) fixed on 05/29/2024. 3. Issue not resolved and reoccurred on 06/06/2024. 4. Raised recall request on 06/06/2024. 5. Made calls to vendor number everyday three to 4 times from 06/06/2024 to 06/11/2024. 6. Never lifted the call. Always voice message "not at desk, call you back". 7. Contacted HSA 3 times since 06/06/2024, they simply creating new recall request to same vendor with no information. 8. We are suffering without AC unit working almost since 7 days with no communication and no notifications.

Terrible service, go with any other company, my fridge went bad, so the technician never called or came to check the fridge, they ordered parts for it, and made an appointment without notifying me. How can you try to repair an appliance without even knowing what is wrong with it? What I guess is going to happen is he is going to show and then tell you I need to reschedule for another date because no one was at home or they don't have the right parts and will take an extra month to schedule another visit.

I don't even know where to start. 1 star is too much. Horrible. Do not give your money to this company. Predatory. This industry needs more regulation. We have had a warranty with this company since 2010 and finally after 14 years, enough is enough. We have been through everything -- months with nonfunctioning appliances (like the oven, DURING THANKSGIVING) since the contractors have zero motivation to make repairs, order parts, etc. in a timely manner. Our dishwasher was broken for months, it was like one last straw in a difficult time for us, and YES it's still not fixed. I just paid another $100 deductible to attempt, one last time, to get it fixed. I could go on and on.

I have had this service for over a year and the first time I made a claim which was four days ago really showed what this warranty company is all about "the money". HSA over sells their services and under delivers. The reps from the service team will talk over you and continue to repeat the same information over and over again. It has been days and I still do have a hot water heater in my home. If this was a stove I could understand a longer time frame. The resolution is I can go to a restaurant to get my family food but I cannot go a purchase gallons of hot water. I would advise any and everyone to stay as far away from this company as possible.

Home purchase. Used the re-key service and the keys only work in half the locks (it was a $100 call charge) and the cheapest locksmith was sent from 45 miles away and we have many in our immediate area. Second call was for HVAC issues. I specifically requested a reputable service company and got a guy working out of his garage with poor reviews from across the state (another $100 call charge). We paid full price to have the furnace and AC replaced by a local company of our choosing. No plans on ever calling them again.

HSA assigned us a local plumber with horrible reviews who ghosted us. We wasted weeks fighting with HSA to try to get the plumber to respond. Meanwhile raw sewage is periodically flooding our basement. HSA claims they have to contact the plumber 3 times before they can escalate the issue to the Escalation Team. Then they tried to tell us they had to contact the plumber ANOTHER 3 times before they could do anything else. Then they said it was because they hadn't issued a recall notice and now the plumber would definitely respond. They did not. Could not use any other plumber than the one who was refusing to do the work. We asked for denial of service letter. They said they'd send it. 3 weeks later, no letter.

I did not choose this company, the seller of my home chose. Two out of three requests were botched. For the first repair, plumbing, they sent an unprofessional, inappropriate man. He charged me $250 for work he did not do and I was so afraid of him that I wrote the check to get him out of my house. I reported him and they did nothing. Then I read another woman in my neighborhood had a similar experience with him.

FRAUD! How is this company still in business!? This is hands down one of the worst companies I've ever dealt with. I've been without hot water for 2 weeks and counting. Customer service is a joke. They drag their feet and tell me something different every time I call to ask when my water heater will arrive. First off, they took almost 2 days just to find a servicer who would accept the job (note: servicers avoid this company). Second, the company says they cover "water heaters", however in their fine print they only cover certain parts of the heater. (The list of what they don't cover is significantly longer than covered parts.) Third, they don't allow the servicers to install their own heaters. HSA "orders" the parts and has it "shipped" which adds days/weeks to get the repair job going.

My fridge has been out of service for 2 month, trying to call the customer service and all they say "the dispatch is trying to find you a vendor". It's been two month. We are living on a mini fridge a family of 5, they are horrible, I am trying to call them every 48hrs and asking to speak to someone responsible but no luck in that, they are the worst, even I asked to give me approval to bring my own vendor and they can reimburse me after and they are not replying on that either, they are really a very bad company to do business with.

Never followed up on claims. They choose companies that are incompetent and cannot fix things in a timely manner. Impossible to cancel our service and I can never speak to anyone in the company that speaks in a coherent manner.

HSA Home Warranty deserves negative stars. The company refuses to care for its customers. We had a plumbing issue and were assigned a plumber with absolutely horrendous Google reviews: constantly rude and incompetent. When I contacted HSA to see if we could use the plumber assigned by our homeowners insurance, I was told it could not be done since all contractor assignments are system generated. We offered to pay the difference between what HSA is paying the incompetent plumber a lbs our qualified plumber but we’re told it could not be done. Between the rising monthly premiums and the $100 deductible, this company is not worth it.

HORRIBLE CUSTOMER SERVICE!!!! I WOULD GIVE THEM NEGATIVE 8 on a scale of 1-10!!!! I have been waiting on an A/C compressor for 13 days. The initial impression was good, but once they realized they had to replace my A/C Compressor, they drug their feet in getting the parts ordered and "messed up on the Purchase Order" of the compressor. Originally, they sent the contractor out right away, which was great w/ a quick to diagnosis of the issue and ordering of the parts. However, HSA did not order the parts correctly!!!! I was told 3-5 days the first time I called....Then 5-7 working days....I called again and there is no record of the order....I got told "Oh..there is a problem...The parts were not ordered correctly....It will be another 3-5 days!.

There is absolutely no point in buying a HSA policy. You are making a donation to the company when you buy one. I am dealing with them on a covered repair - ac compressor replacement - and they are offering to pay for less than 1/3 the repair cost. Literally pointless if they won't pay out when the time comes. You should save the money and pay for any repairs yourself, because they are going to take your money and keep it, not paying out.

Called for service/replace. We had to call back several times to finalize an appointment. When the tech finally came, he refused to fix the unit and was going to suggest replacement. They forgot to file a report with HSA. Had to resubmit ticket. They, maybe out of spite, they reported that we damaged the unit. We didn't, of course. The coil fins were damaged before we moved in. The service tech should have, at least, refilled the coolant to get us working until a replacement could be made. The tech should have also known that the home warranty wouldn't have covered that damage. They lied to us and HSA wouldn't compromise. Waste of money. You are better off taking the money and setting it aside to use for the repairs later.

This HSA warranty is absolutely pointless. I had mice living in my refrigerator and had to replace it and the warranty did not apply nor aid in my endeavors. My water heater and boiler is 25+ years old not hot and has leaked to a point that the entire sheetrock needs to be replaced in addition to the heating units. Yet this HSA warranty will not fund the minimal $500 of its value as I conduct all this work. I have now paid an additional $100 to get a tech out only to find out I am not covered for anything through this HSA warranty. HSA is a scam.

Customer service outsourced to agents with no authority. Only provides 1 awful contractor for EVERYTHING! 2 90yr old men that did horrible work! Refuse to provide another contractor! I was never allowed to speak with a supervisor! I refused to use the same contractor again and so I was just ignored!! Do not choose this warranty!! Will also be reporting to BBB!

When we bought our house over 3 years ago and the Realtor sold us this home warranty. We have renewed it every year for around $1300 a year. Our Dishwasher stopped working in August and we turned in a claim. They sent a repair man out and the repair man said it was the motherboard, he ordered the parts and came back to fix it the following week. The dishwasher worked for 2 weeks and did the same thing where it was making noise then just stopped working again. HSA sent the same repair man out and he said he doesn't know what is wrong with it and marked it unrepairable.

My washing machine broke two and a half months ago and since I pay extra for washer/dryer maintenance, I wasn't worried. However, HSA really couldn't be handling this any more poorly. They initially sent out one contractor who assessed the problem and requested parts. It seems HSA didn't want to pay for what was needed, so they canceled the first contractor and hired a second, requiring me to take a second day off of work to meet them during business hours. This company simply asked me what the first company said and didn't even look at my machine. They also requested that parts were ordered.

My heating system stopped working in one zone. Called them on Sunday night. It was -5F in my city. They could not get someone out for 3 days. And wouldn’t let me call someone on my own for 3 days. Which led to frozen pipes. They finally let me call a non contracted company out and talked to the company about the repairs that needed to be done. I paid for everything upfront. Now they are denying any coverage on the repairs, stating I didn’t have the company call them, which is not true! HSA won’t call me back or talk to me about this. I have proof it was approved and an obvious witness, the company person themselves. Stay far away from this company. Bad news.

I've not had a working refrigerator since april..they are supposed to replace it but I've called so many times and they keep promising it will happen and it never does.. Worst warranty company ever! If I don't get an attorney or just buy a new one myself...I'm sure I'll never get a new refrigerator from them.

Terrible company with horrendous customer service. I submit a work request for my boiler (which is covered), they couldn’t find a contractor, they cancel the work request, - without ever telling me. This happened multiple times. I have now spent two full days on the phone with agents who don’t speak English nor do they have the expertise to help. I’ve been without heat for 48 hours and my house is in the low 40s. All the while they are taking their sweet time deciding what they want and don’t want to cover. They told me to find my own contractor since they couldn’t find one and when I finally got someone out here, they said they wouldn’t cover it. Even though it was a boiler-related problem. Oh, and they left me with a $100 charge that an agent said I would NOT receive. No work done, they didn’t pay a penny AND I got charged a fee. DO NOT USE HSA Warranty.