Home Depot Reviews

I bought a riding mower from Home depot in Cadillac Michigan. It had electrical problems so, I called Troy-Bilt and was told I had to bring it to a local repair facility. Long story short after 3 tries and $300 I was told by both Troy-Bilt and the repair facility that I was causing the problem. I finally called Home Depot and begged them to take the mower back. I was asked to drop it off at the store. Not only did they repair the mower but, they refunded $150. I will never buy another product built by MTD but I will buy my next one from Home Depot as I will everything else I can.

Probably my worst experience with any retail store. On April 16, 2020 I placed an order online for fence material. I can’t move into my home until I have a fence built for my dogs. When placing the order it did not give me the ability to select a delivery day due to COVID19 and said that a member would be calling within 24hrs to schedule a delivery day. I didn’t hear anything for 3 days and figured they were having issues due to the current situation. I finally decided to call and the women I spoke with at the N Thornton location said that it was my fault for not selecting a day. I explained what happened and she said that she wouldn’t be able to deliver until April 27, 2020. I understood given the COVID19 situation. She set April 27, 2020 with a 14hr delivery window of 6am-8pm.

After sending an email to Home Depot customer service I receive a notice to call 1-800-466-3337 for open, online orders. I have been on the phone for 35 minutes waiting for someone to address a question regarding a recent online purchase. Very disturbing. Believe me I have better things to do than monitoring my phone, and writing to Consumer Affairs. I might have to cancel this special order and try Lowe's.

I ordered two smoke detectors online. I logged in and after putting in my zip code it automatically pulled up that the store we shop at was local within minutes from our house. So I ordered the two smoke detectors and when the order was completed it came back that they would be sending our order to a Home Depot that was over a 2 hour drive away. When I called the Home Depot customer service number provided and waited an hour to speak to an associate, I was told they were unable to do anything about it at this time. But if I called back in 2-3 hours and waited another hour for someone to answer my call, they would probably be able to help me then. What?! We will not be ordering anything from Home Depot online ever.

March 21, 2020 We purchased a pressure washer using a Home Depot Credit Card. March 25, 2020 We tried to take it back to the same store it was purchased from. Due to COVID-19 the store was allowing limited access and a rather large line had formed outside. We call the store's customer service to see if we could wait to return the equipment. The representative said that due to COVID the 30 days had been extended to 90 days, if it was purchased using a store credit card we had up to a year to return it. I advised her that it was a gas powered piece of equipment, she said that didn't matter. So we left to return at a better time.

I brought a total of three gallons of the Behr Cement Grip paint. I followed all directions and watched two or three videos on its application. I put down two coats and initially it looked very good with no bubbles or signs of water underneath. Approximately, two months later it started to bubble and peel in areas. At this time 95% of it has peeled and I don’t know how to get the rest of the paint off. I also have a full gallon that I was going to use for touch-ups. But, now I won’t be using it and I’m out fifty dollars.

We ordered paint the beginning of the month because store always has a line due to Covid-19. The paint never came. We tried to cancel the order and my husband was told they has issues with the vendors and would cancel the order and send us a notice within 72 hours. Tonight I spoke with a CSR via text and was informed they couldn't cancel the order and would charge me for it when it ships and if I wanted a refund I would have to return the paint to them. In other words pay shipping on 5 gallons of paint to send back. Meanwhile I've already went and purchased 5 gallons to do my house because I was under the impression they were cancelling. Upset is an understatement.

I ordered two items on 4/9/20. The first arrived no problem. The second item which was an outlet to plug an RV into was “shipped” on 4/14/20 and due to arrive 4/16/20. It never shipped. Despite calling emailing and texting. I finally got a response when I told them to cancel the order. This was after five days of texting, calling and emailing. In fact I received responses from texting which were inquiries for more info. I supplied the info only to be thanked for the info. They did not ever get back to me again to answer my question. Horrible service do not order anything from Home Depot. As I stated they did get back to me to ask questions but not to answer mine so this is not due to the pandemic. Their service is just horrible.

Cannot even contact customer service...Tried calling them, AT LEAST 5 TIMES, no answer for 80 minutes then it gave option to call me back, and no call back...Also tried texting option, no agent reply for last 3 days...worst experience ever.

I placed an online order for two patio sets. Upon delivery, we received one and a half sets plus someone else’s order. Because of the virus, their ‘vendor’ was unable to put the sets together as they typically do, so we didn’t realize the error until after they left while putting it together ourselves. I immediately contacted Home Depot and was left on hold for nearly an hour twice. This is when I resorted to the text option, only hearing back every few hours telling me how busy they were. I finally heard back from an actual human around 1am telling me to call back in the next day. That is what I did, and continued to be placed on hold- resorting again to text.

Just awful, I've never had an experience with Homedepot.com that wasn't a big hot Mess. A recent "Express delivery" order that was scheduled a week from the order date, with a 14 hour delivery window, never showed. No notice was given, no contact attempt was made, but a check of the order status the next day shows the delivery date is now another week away. This is Home Depot's version of express shipping for $80. Now I have been on hold for 30 minutes trying to cancel the order, as there is no way to cancel online. This is like a company in a developing country, just awful.

We placed a mattress’s order 2 weeks ago. They haven’t called once to update the status. I called a lot of times past 2 weeks waited more than 3 hours on the line no response at all. This is my first Order with them and this is very bad response I have received. I texted them, not even once they replied. The delivery was supposed to be in 2 days but it’s been more than 2 weeks. Can’t believe on such a service. I wish now to cancel my order and get my money back. Tried but not responding on my calls. We are really frustrated. Hope this issue resolves

I ordered a Cordless Reciprocating Saw on April 7th, I will need it in the new house I am moving into on May 1st. They mentioned "Estimated Arrival 3 - 9 days". On april 17th the order is still not shipped. I tried contacting customer service via email: That feature is now disabled? I tried via chat: After 2:30 hours of waiting they disconnected the chat window. I tried via the phone: 1st time the line was cut after 38 minutes of waiting. I tried via the phone again: 2nd time. After being told the wait time was over one hour they hung up after 45 minutes. So no customer service at all. I will be moving in a few days and have no way of changing the delivery address or cancelling the already paid for order.

After ordering a washer and dryer from Home Depot, delivery was rescheduled three times at the last minute on the day that delivery was expected. When I tried to get in touch with Home Depot customer support I was put on hold for hours and then hung-up on three different times. On occasions when I did reach representatives through the various delivery tracking phone numbers they offer, the representatives were not empowered to resolve the concerns, expedite the already delayed deliveries, connect me with staff empowered to resolve concerns, nor to provide discounts or rebates to mitigate the imposition caused by delays.

I purchased two desks online. They sent an email with shipping information that day and took the money from my account that day. The desks never arrived after around 10 days, the tracking information was not updated, and could NOT reach anyone via phone for 2 days (remained on hold for very long periods). Had to call a different number with a different prompt (appliances) to reach someone.

I called this Home Depot (2011 Keller Springs Rd, Carrollton, TX 75006) ahead of time at 972-242-8437, spoke with someone in tool rental, and confirmed that they would be able to repair my Kobalt lawn mower. Arrive at the store, bringing the lawn mower inside with me, and only then does the staff at the tool rental counter tell me they will not repair Kobalt products. A sign posted outside requesting that I dial 972-242-8437 made it easy to verify that it was the same place. Now, this prank would be in terrible taste at the best of times, but during the pandemic, it is criminal behavior. I will never spend another dollar at any Home Depot again in my life, and I will urge everyone I know to do the same. I would give zero stars here if I could.

I noticed when waiting that every employee came within one foot of every customer. Don’t they watch the news. Management was not supervising. I have a feeling the store will shut down if authorities come by or at least charges should be given.

I like my chairs! But the delivery man just set the large box against my door, barely knocked, only because I was working from home, desk right by door was I aware. Opened door and he was already to bottom of the stairs almost to his van. Not making sure someone was home to grab or sign for package is very unprofessional and not assuring my product wouldn't have gotten stolen. This delivery was on the 7th, today is the 9th and I just got a text stating my package is out for delivery. I never got a text stating package was delivered! This is poor communications and service! Get a better delivery system and provide a receipt! Home Depot is a large enough company in which they can provide better service!

Called customer service to complain about delivery drivers entering my home, without any mask on. Possibly putting my family in danger with Covid... However they blew me off. Saying PPE is not required.

I have wasted days of my life online ordering at Home Depot. I have consistently have orders like steel fence panels, shower enclosures, vanities come in severely damaged. The re-ordering and waiting times either at stores or the 1-800-# is unbearable. I am on the phone now waiting on hold for 33 minutes as I write this review. I could write a very boring and tedious book about how bad their shipping is and how long you will wait for your order to arrive. If it ever does, my order now has been in limbo in another state for ten days and I just wanted to send a message or a quick way to check the actual status of my order.

Because of the virus, I ordered some items to be delivered to my home. I was told that it would be delivered Monday 4-6. I went to track the order on that day, and was told that they hadn't even bothered to ship it out. They blamed their paint manufacturer, but I also did not get my grass seed or window shade either. If they had been honest with me and had given me a realistic delivery date, then I would not have torn the room apart waiting for paint that hasn't even left the factory yet. I can be patient dealing with an honest company, but I feel they are giving out false delivery dates to increase their sales.

We did a renovation project at our home, using Home Depot for kitchen and bathrooms. Home Depot did well with in store help ordering for the kitchen. Unfortunately, Home Depot failed with a duplicate shower order (in store sales person did not know base included with the shower and ordered a second), and delivering only 3 of 4 parts of a bathroom vanity, botching the reorder, and then cancelling the vanity order because it went out of stock. We were unable to do the renovation of one bathroom, and with the COVID-19 crisis, it is uncertain when we will be able to do so. No reply to electronic communications and unable to get through by telephone. We understand human error, but are frustrated that Home Depot is making it impossible to solve.

I have both a personal and commercial account and as of yesterday they are NOT offering any help or deferment of my credit card payments. I am out of work. I have ALWAYS paid my bill on time for years and do NOT want to damage my credit during these uncertain times. All I am asking for is a little help until this situation gets better.

I am always doing home repairs. Recently made a large purchase at Home Depot. Get an email from what appears to be home depot asking for survey of purchase experience. After survey free gift for doing survey. Free gift only shipping and handling. Beware trial not free gift. Bill you for shipping 1st then you get billed full price for gift lol 15 days later. I immediately called 800#. Agent confirmed not gift. You will be bill on your credit card for full price of ** gift scam. I demanded full refund immediately and got confirmation email. Basically once you get it surprise!! I wonder why a company like Home Depot would team up with deceitful online survey companies. Only hurts them. Thanks if you read.

Approximately 19 March me and my best friend which happens to be ** win up to the Home Depot that is located on Sanderson in Florida. I had went to the garden section 1st, ain’t got a whole bunch of inside plants as well. As I went outside to get a blackberry bush, was followed by eights security officers. I went down the command strips, the aisle to get the command strips as well as the things to put on the loss of your door knob don’t make a hole in it. I had over $200 worth of items in my basket. They asked my best friend/sister why I had all that stuff in my basket and have yet to pay for it and she, at which point one of the coworkers called my sister the N-word and the other coworker called me a **.

I went to Home Depot to get a quote on replacing two 50 Gallon Water Heaters. I was given a sales pitch and told many reasons why I should buy from Home Depot. One of the main selling points was that they worked with fully vetted installation contractors. These “Home Depot Approved” contractors were marketed to me as: fully licensed, insured and that they warrantied their work. My experience was quite the opposite.

I ordered three appliances for delivery. We were scheduled for delivery and given a generous 4 hour window from 3 to 7 pm. When it became obvious they were not going to arrive within the stated time, I called the 1 800 number provided. Actually I called three times and was assured that my appliances would be delivered, that all items on the truck would be taken care of. On my last call I was told that it was not unusual for deliveries to take place as late as 9 pm. Needless to say, my appliances did not arrive and no one called to inform me of this or to offer up a new delivery time. I spent several hours trying to find out where my appliances were and when they would be delivered. These items were fully paid for, by the way. Home Depot contracts with a third party to carry out the deliveries. Apparently this third party has no interest in customer service and Home Depot is okay with that.

When getting lumber supplies from this store, you're far better off going in a choosing it yourself. When ordering it online, having it delivered or store pick up, they must give you the crappiest pieces of warped, broken pieces that they have in stock. Time to shop at Lowe's from now on. I have lost faith in this store since this is not my first time experiencing this problem. Extremely disappointed in the quality that Home depot supplies.

I bought a dishwasher from Home Depot and wanted them to install it. When the dishwasher was delivered on 03/11/2020 the delivery people said that they aren't going to install it. After talking with them they called their supervisor, they were told there would not be enough time. Then they looked at the shut off valve and said it's corroded and they can't. I then went and turned off the valve myself. So, I refused delivery. Called Home Depot and asked if there would be a problem of getting my money back. They said no problem. but when I arrived at the Home Depot, they could not. This used to be my favorite store, but now it has become like Sears. They mess-up the door I ordered last year and the refrigerator.

Anne with the Home Depot customer service department gave me AMAZING service over the phone. I called to ask if they could place my order that was declined due to my Visa gift card and they did and not only that but they discounted my order for the hassle of waiting. Overall this was an excellent customer experience!!

Recently installed a Kohler kitchen sink to discover a dent on the left side. The sink strainer was missing as well on the right side. Since the sink was installed and cutting was involved we decided to keep it and ran out to buy the strainer. I went to customer service to explain the dilemma, the girl acted like she had no idea what I was talking about, so I left and decided to email Home Depot with a picture of the dent, and photos of the receipt for the sink and the drain. When I didn't hear back, I emailed Kohler with the same information and concern. Not a word back. Disappointed in quality of product as well as quality of service at Home Depot in Naples Florida. Can't say we won't be back as they are the only game in town. Unfortunately, it appears they feel like they don't have to provide service.

I purchased LG washer and dryer along with extended warranty from the Home Depot in Burnaby, BC., Canada back in 2018. After my dryer stopped working after a few spins. I called the extended warranty company with no response. After a few tries, they sent an LG repair man who just stood by the dryer and left after. I was shocked and called the Home Depot to look into this matter. I may have made over 10 calls and finally a tech from another service company came and repaired the dryer. The Home Depot manager handed me a $280 gift card just to get over with the issue.

My husband needed shop lights. We found those by ourselves. Then we walked through the shelving aisle and he saw a workbench that was out of stock, but that he was really interested in purchasing. He was hoping to buy the floor model. No one was available to assist, so he asked the associate in the adjacent paint department for assistance. That employee said he would page the shelving department employee to come see us. We waited for probably 15 minutes before my husband wandered again to the paint department, when he again asked for assistance. The paint department employee then said that he would contact him again. We waited for another 10 minutes before my husband asked a THIRD TIME.

I'm home for a very short time due to being on leave with the military. With that being said, my time is very important to me. I came to the Home Depot on North parkway in Huntsville, Alabama to purchase a grill. I asked for help because the grill I wanted was on the highest shelf in the store, wrapped, and tied up. After asking for help, I was told that someone would be with me in a minute. Keep in mind it was 8 PM on a Saturday and was not busy are all. I waited around 30 minutes for someone to help. Finally, someone who I thought was helping came over. The girl who called for help asked this employee if he could help a customer with a grill. The employee said no. I'm not sure if he was joking or not but he kept walking. At this time, it has been almost 40 minutes. I then, went to the aisle and my girlfriend was on an employee ladder attempting to get the grill down herself. That is how terrible the service was.

I am the director of Electrical field operations for an electrical company. Sometimes my guys will either lose the receipts when they pay cash for material. I had some items that I was going to return. Mind you. I almost never return anything without receipt. They declined me and when I called no one helped. I’m done dealing with this garbage company. From now on I’m going to Lowe’s. Easy I spend a minimum of 10 k a month at Home Depot. Good job losing a great customer.

We bought a gas range from the on-line store and were really disappointed in the delivery and set up services. We bought the full installation package for gas stoves, but when the delivery/installation team arrived, they said, "Sorry, you have propane gas, not natural gas, so by law we can't install this." It would have been nice to know this ahead of time. They said they would ask Home Depot to refund the installation service fee--I haven't checked whether this has happened. Then as he was leaving, the delivery man said off-hand that the whole top of the range would need to be re-configured for propane. What??

To purchase a refrigerator with a warranty or installation you must purchase a water line kit also. No one can explain why, just it's Home Depot policy and a way of making more money. A water line does not affect the operation of the water dispensing or the unit.

I bought a Milwaukee packout toolbox kit with tools. After 30 days the bottom tool box lid is cracking. They want me to send everything back. I'm using the other tools for work. It doesn't seem right. Be aware when buying from Home Depot online.

I loved my experience with Home Depot sales dept, but the installers were horrible. About a week after they were done installing we saw the crack coming from both seams and we called them back to fix and they told us we had put too much heat on it. Mind you nothing was put on it that was remotely hot enough to cause any damage. Then they said we stood on the counters. We are both older and do not stand on the counters. The Home Depot contract states if you cannot get anywhere with them to call the Contractors Board, well that was useless they told us nobody at Home Depot or SurfaceLink has a license to work on Manufactured Homes but you cannot do anything about that. So after 40 years of waiting for a new kitchen I get one that has two cracks at the seams from shoddy workmanship and everyone says there is nothing I can do. Next stop attornies.

Hard to meet my expectations when order has failed to deliver for the 3rd time. No apparent reason for delay. Funds are held up permanently until Home Depot decides they are ready to meet obligation. No cancellation for slow order. They can keep delaying and hold my money forever.

When shopping for flooring, you have to pay for someone to measure - which they tell you will get credited when you purchase. The gentleman who came to measure was very thorough. He told me that I was paying for the measuring and those measurements would be mine. I had many rooms measured so I could stagger my purchases according to time and budget. However, when you get to the store, they will not give you access to measurements, we had to wait for someone to roam the store trying to find someone who could work with in flooring. Some random worker tells you to just pick out your product - no help, no guidance on sq footage. When you read many of the installation reviews, it doesn’t inspire confidence when they can’t even give you service before you purchase. Don’t waste your money on the measuring... Go to a flooring store.

I went to the garden department and asked a girl who was leaning against a pole if they had a particular plant, after taking a drink of her soda, she shrugged her shoulders. Used to be when you went there, you couldn’t find anyone. Seems that they’ve hired more people but none of them cared. I wondered if it was her generation so I asked a man who looked like he was in his upper 50’s, he at least spoke, “I don’t know.” Hell I know I never had an employer who would put up with that type of lack of service. Whatever they’re paying, it’s too much.

My family and I have shopped and purchased so many things at Home Depot over the last 20 years. Always a good experience. However, in January of this year, I purchased a couple items and then tripped over a sign that was placed on the floor in the aisle. The sign was not affixed to the floor and should not have been placed there. I fell over this sign and broke my wrist. My fall was witnessed by a store employee.

My husband and I recently received some misinformation about buying a new range from a well-meaning employee at a physical Home Depot location. One of the things she told us was that our experience would be the same if we ordered online v. ordering from the professionals in the store (the appliances department was closing for the day when we got there). We ordered a range online and literally everything but the basic delivery went wrong from the start. We are forgiving, and all of that would have been fine except that it turns out to be nearly impossible to get 1) an actual human with answers, or 2) reliable, good answers from Home Depot's online customer service line.

I purchased a dishwasher and paid for installation. First try they said I would have to replace the turn on valves. Paid another $125 and had to wait another week for delivery and installation. Guy came and took screws out of old one which was just 4 years old. They tried to lift it out and said they couldn't get it out because the tile was in the way and said I would have to have someone remove the tile, which had been there for 20 years.

The delivery company delivered our washer and dryer today. No issues with the appliances, but as they were leaving my driveway backing out they had one guy spotting him backing out and they took out a low hanging wire. The spotter didn't bother to look up as he backed up. I go out to take pictures and the driver shrugs his shoulders when I asked him what happened and they drove off never contacting a supervisor or anything. What kind of service are you running here that don't even report an issue like this?

I purchased a drill and paid part of the amount with store credit and the balance with a credit card. I wanted to exchange the drill for a different one that would work better for my task. I went to Home Depot to exchange the drill but was denied because I used store credit as part of the payment. This decision is by a third party company. They give you the run around about the issue and Home Depot says their hands are tied and cant be of any help. I didnt have the receipt but had my credit card and ID and the transaction was looked up but still denied. Now I'm stuck with a 125.00 drill that is pretty much useless to me and will have to spend another 80.00 for the one I really need. It's a shame that Home Depot cant make their own decisions on these things. I will NEVER accept store credit again.

I have been a Home Depot client since 1994.. Good service. The Home Depot personnel listens to suggestions and cares about customers. I highly recommended HD to all who look for quality and economic prices. Excellent product selection including building material and garden items.

We ordered the product online and waited a month for it to be built and shipped to our shop. The product was a whirlpool tub with shower surround. The online ad clearly stated it was built with tile flange. We got a call just after the order was done from Jose ** from SWCORP the manufacture in Florida. We ordered a right hand drain and was told that model only come in left hand drain. At this point we had not cut our slab for the remodel. I agreed to take the left hand model. About 3 weeks go by and our product is delivered to our shop. I open the box to find the tub that was sent is not designed for a shower surround and there is no built in flange to accept the shower surround sent with the tub.

Be careful with using HD credit card, I have a fraud charge on my card on a purchase in another state and for items I did not purchase and after I made the claim, HD send me a letter making me responsible for the charge. HD protects criminal stealing your information but not the customers. Be wary of buying with their credit card. No longer a customer, neither will be my family members.

Recently I had a very bad experience with Home Depot. We bought a washer for about $800.00. After 16 days the washer started acting up, the computer board specifically. They weren't very helpful! WE wanted a new washer since it was brand new and they would not do that. They wanted to send a very poorly rated co. out to check on it.

Do not get their credit card. They will not work with you anything whatsoever. Stay away from Home Depot. I had just cancelled my whole house window treatment and appliances for the new house which was close to 20k because of their credit card system just charged me 4k on interest without any notices.

My wife purchased a Home Depot gift card for me a year ago at Christmas. I went to use the card at self checkout and scanned it, the register said I needed to enter the pin number on the back of the card that was covered in a foil like substance to hide the number. Being at the register with nothing but car keys to scratch the coating, I rubbed through the pin number and was not able to use the card. After several attempts at customer service counters and two phone calls to Home depot customer care, I am unable to use the card even though it will scan at the register because they said there is no way to retrieve the pin on the back of the card. Customer care said once these cards become damaged or defective they are like cash and are deemed useless and should be discarded. BUYER BEWARE OF HOME DEPOT GIFT CARDS.

I ordered a Maytag dishwasher from HomeDepot.com on January 22. It was scheduled for January 28, and showed up with what looked like just aesthetic damage on the back of the machine, so I accepted it. But when the installer arrived on January 30, he identified other, structural damage to the machine that hadn’t been visible to my untrained eye, so I had to arrange to have another delivered, which was scheduled for last Friday, February 7. Install of that machine was scheduled for tomorrow, February 12, but I heard from their vendor Premiere that the Home Depot employee had scheduled a delivery, not an install, for tomorrow, and that no installers were available until Friday. At this point, I have had to block out TWENTY HOURS of my time (four hours for each scheduled appointment) for delivery and install appointments for this purchase, in which I have been unable to schedule appointments or projects for my business.

New tub liner and surround. Home Depot informed me that the standard time frame due to the holidays was as far out as 4-6 weeks, but they would put a “rush” on it in case it was possible to do it sooner than that time frame and he made that note specifically in the contract as well. I agreed, in anticipation of either the rush, or the 4-6 weeks worst-case scenario.

I would strongly recommend think before you do any purchase with Home Depot. Their return policy sucks big time. If possible buy from Lowe's, they are customer friendly and are very helpful. I bought a shower head online, because of some problems and moving around we couldn't find it on time to return in 90 days. When I tried to return after that the store won't take it because it was bought online and when I called them, they won't help me because it was past 90 days. I didn't even asked them to put it back on my credit card, I was ready to take a store credit or HD gift card.

I have been searching for a full appliance package for several weeks. Well, today 2/6/2020 I went to www.homedepot.com to look at possible sales. Lo and Behold the very first page was advertising 40% off appliances and when I scrolled down they had 4 appliance suites (packages) for sale. The one that got my attention was a package of 4 Whirlpool appliances (range/oven, microwave, dishwasher, refrigerator), all stainless steel, for $1,198.00. I immediately took a snapshot of the screen so it would make it easier once I got to the store. I drove almost 2 hours to the closest Home Depot in Knoxville, Tn.

I purchased kitchen cabinets from Home Depot. I was told the cabinets were coming from another store. I had asked for them to call to arrange for a specific day and time for them to be delivered. I am disabled and needed to have someone here to bring them inside. They do not bring them in for you. I came home one day to find my sink sitting in the driveway. I was not notified. Next day they called and said they were bringing cabinets. They gave me no option to set up a date. They also left some of kickboards outside my door without knocking or letting me know. When I called they said it was not them, it came from the cabinet company. I ordered from Home Depot. I'm sorry but if they can not find a more professional way of delivery then I highly recommend anyone to shop elsewhere. That is the last time I will purchase from them.

As I was ordering something on Home Depot website an offer came up for a $25.00 discount if I get a credit card. I did and I have made a purchase of $175.00 and no credit of $25.00. After 5 phone calls and numerous excuses I have decided to pay the balance minus the 25.00 and I cancelled the card. Customer service reps are terrible. I guess I will just become a Lowe's customer in the future.

Tracy and Donna were extremely helpful and genuinely nice people at the Chino Hills Home Depot. Both ladies were very knowledgeable about store products and were able to direct me in the right place. This is why I continue to shop at this particular store. Keep up the good work.

We bought a GE dishwasher at Home Depot.Com. We bought the hoses but didn’t need them. We took them to Home Depot in Terrell Texas. He processed the refund but called when we were almost home and said we had to come back and take it to another store for a refund. Nowhere on any receipt or confirmation does it give a specific store to go to. Really bad policy. It’s never a problem at Lowe’s. They refund at any store and their employees know what they’re doing. I will never shop Home Depot again. Too many hardware stores or Lowe’s to go to where they value their customers.

We needed a counter depth refrigerator no wider than 33 inches for a small space in my kitchen. This was one of the few we saw that met our requirements. We got the 5 year protection plan with it. We had it for 2 years when it started leaking. After calling and getting “we will get back to you with a repair person” for a week, we got someone to come out. They told us this Samsung refrigerator is known to have problems, he ordered a part and came back 2 weeks later to fix it. Fast forward 4 months later, water was collecting in the crispers and freezing all my vegetables with ice build up under the crispers. Home Depot sent the same repair person, he “fixed” a tube in back and told us if he has to come back again he will deem this a lemon and I can put a claim in for a new refrigerator. 3 weeks later, the same problem.

Do not buy a appliance from Home Depot.com. They have worst return policy ever. My mom got her washer and dryer on a Saturday she went to use on a Monday and it was making funny noises. We called Home Depot to get it exchanged Tuesday and they keep transferring us and keep sending to the manufacturer. They even hung up on my mother. I called again Thursday and they refused to do anything but refer us to the manufacturer. This is a brand new appliance - never used. We didn’t want money back. We just wanted a simple exchange.

I applied online for the credit card and they have up to $100 off on your purchase. I purchase only $500 so I can get $25 off I think is misleading advertising. I did not get the $25. I called. They told me I can get 1 yr no interest or $25 off. I told them that I want the 25.00 off so I pay off full balance and they told me that the $25 was going to mail me a check to my address. 2 weeks later I called about the check and Jennifer told me that I do not qualify for the discount because they already give me a $50 off, but I never received the discount. She told me the she can not help me repeating the same thing again and again. I ask for her supervisor or manager and she told me the is no body to help me. I ask her, "Can I call tomorrow so somebody can help me?" She said, "No, nobody is going to help you."

I had to return an item I had ordered online. The person I spoke to was very helpful and explained the return process. Unfortunately an error was made because I was told to return the open box to the store, and UPS would pick up the other 3 boxes. This started a long stressful saga of trying to get my refund. Apparently the store person refunded me too much for the one box I returned, so the “systems” at Home Depot can’t figure out how to refund the $250 I am still owed. They opted to send me a gift card for the amount, which was not acceptable, because I need the refund to pay off my credit card charge for the items.

We cleaned up around and inside our house so we decided to buy the Bagster. It was a good product but they do not tell ya how much it cost to remove it and thats where we rented a dumpster to better suit us. The product worked well so we rented a dumpster from www.rockafellarecycling.net to dispose of the bag plus dispose of more debris that we miscalculated as well. The dumpster was few bucks more than the pickup of the bagster itself. All and all www.homedepot.com was good. If anybody experiences this type of situation rent the Dumpster if you have to get rid of more things while having the bagster.

Don't waste your time buying appliances from Home Depot especially not delivery. Horrible customer service. Literally the last stop for the driver. All day waiting. New apology or expression of contrition. Home depot just lost a customer.

I purchased a camera system online evidently at the end of September product delivered around October 1st. Product was purchased as a Christmas present and they were wired cameras which are very hard to install. Went to return Product in January but because I was a couple of weeks passed the 90 day return policy I was told they could not take it or even give me store credit. Mind you this is a $325 item that was never unpacked from its original Box. Nothing has ever been taken out of the Box. Home Depot should be ashamed

I purchased their pack online of 6 packs×5 rolls, 3M, electrical, black tape, since we needed it ASAP. First off, their shipping didn't offer expedited on my item, so as it was normally going to arrive, it would already be 2 days after I needed it, but we could make do with what we had. That was fine. I get an e-mail saying it would arrive 2 days later than already expected, Jan 16th was the new date; not the end of the world. Do what you gotta. Then I get an email saying the item arrived, go check. No item. Check the tracking, the item was dropped off in Missouri... I live in Texas! And this was already late!

To cut costs, I live in a fully insulated, four-season Keystone Montana. Unfortunately, my dual propane regulator went out and I realized I was without heat, hot water or cooking abilities. In order to save costs and NOT hire someone I didn't know, I figured I'd order online and go get the part. I went to the Home Depot website, found my regulator, checked to make sure it was AVAILABLE AND SHOWING THAT IT WAS ON SITE AND IN THE STORE. I ordered and paid for it, then drove down to pick it up.

I'll sum it up in a few words. I will never shop here again Expression the after I have an associate tell me I have no patience and hung up the phone on me after delivering in order to me. That was almost $2000. It was damaged. I then went to cancel my order and she refused to cancel it making it very hard for me to have to go through that process. I then went into the store and spoke with the manager about it.

Home Depot told us “call police!” and “don’t come back”. We bought cabinets from Home Depot, spent $14,000. We put their dumpster, suddenly Home Depot’s man yells and we need to pickup them from it.

Please do yourself a favor and never choose to allow Home Depot to "install" flooring. I use quotation marks as we are officially on month 6 since we paid Home Depot to install with absolutely nothing in return for our $8000 besides having 80% of our carpets ripped up to the exposed sub flooring (THAT was fun to host the holidays on), broken tile in our entryway, frayed laminate in our kitchen due to the transitions being removed, and approximately 8 days (so far) of having to take time away from work to stay home for their contractors to refuse to do the work we have paid for.

I ordered a new washer and dryer on 12/26. Due to the holidays I waited until 1/4 to have it installed. 1 hr after installation the unit stopped working. I called and set up for repair on 1/9 - they called me in the morning (a half hour before the appointment). It took me a long time to get a hold of someone helpful, I had to use the text feature. They stated it would be escalated and i would receive a call back. I never did and initiated all the calls. One manager even hung up on me. After a tiring day of trying to get this resolved 12 hours after my initial call I was confident that a replacement unit would be installed on Tuesday 1/14.

Recently, I needed a new boiler as my heat source. Mine had died. I decided that I needed estimates. There were several contractors I would not even consider. One charged me $100 to look at the old boiler and give me an estimate. One spoke to me on the phone and told me that he could give a wonderful deal. He did not tell me what he would replace my boiler with (BTUs, type, size, what else was needed). He did not even come to my home to see my home's square feet or my basement.

Purchased a dishwasher at Home Depot specifically because they offered installation service. Seems the outsource this to Linn Star. TERRIBLE experience! After 3 appointments to have the thing installed, it is still not installed. Went into Home Depot to tell them about each of the awful appointments. Their response was "we outsource it". Really? I paid my $$$ to HOME DEPOT! Will not be back for purchase of any other appliance or any product needing installation. Lowe's, here I come!

I was sent a different product from the one I ordered. I ordered a wireless switch, but received the wired version. Despite ordering online, I was forced to return to the store for a return. When I called to confirm the return process, no one at the store answered after 15 rings, and several level of automated response hell. All in all, this was a poor purchase experience, and confirms my extreme distaste for Home Depot. Don't waste your time at Home Depot. Visit your friendly local hardware store instead.

Ordered online from Home Depot a 30" in. flocked Christmas wreath # 1001-692-944. Online price was $24.99 on 12/31/19. Two days later & before I received my order the online price was $12.50, I called the Redmond Oregon customer service. They said, I needed to wait until the order arrived to make any cost adjustments. I received a text to pick up the order on the tenth and the lower price was still offered online. Customer service then told me they could not honor that price because I made the purchase online. Talk about the Grinch that Stole Christmas. If you order online from Home Depot, remember "Buyer Beware", Customer service may tell you Baa Humbug!

We bought a 7 1/2 foot artificial GE Christmas Tree from Home Depot in Wilmington NC December 2018. It worked just fine last year from Thanksgiving to New Year’s Day, but this year we got 5 days of working lights then nothing. This was December 17th, 2019. We had bought the 3 year warranty from Assurant through HD and called to speak to customer service. After my husband had tried several different suggestions from the customer service rep, he gave us a complaint number and said we would hear from a technician within 3 days to let us know when they could come out to repair it. We waited and no one called. On December 20th 2019 we called back and were told that they do not ‘fix’ Christmas Trees so our complaint would be sent to a different department to decide whether they would replace or refund the tree. 5 days from Christmas and no tree lights!

We purchased a Genie garage door opener and paid Home Depot for installation. Invoice states installers will call within 2 days to set up appointment. We have been calling Genie and Home Depot for 4 weeks and NO ONE is setting up. NO ONE IS INSTALLING!

My wife and I have spent over $100,000 at Home Depot over the last 25 years. Built and remodeled 4 homes. Can't ever remember any issues. 6 days ago we bought a $780 snowblower from Home Depot. The Reverse gears don't work. We've tried talking to the assistant manager and store manager with no resolution. We asked for a call from the regional director 5 days ago and still no call. We were told he is too important and busy. We are in the process of building a $400,000 house. Home Depot will never see another dime from us ever again. Unbelievable piss poor customer service from a long term customer that's spent a ton of money at their stores...

I like Home Depot in general but I tried to contact someone online and it is Impossible. I tried on the phone and they also make it very hard to contact someone. I usually only contact them for someone to answer my questions because the automated service can never answer what I call/go online for. It seems like a huge impossible wall to get through for help. At least when I deal with their competitor I can get a human to answer my questions.

I was shopping for an Air Compressor and went to the local Home Depot close to me in Apex, NC. They were sold out (was on sale). They told me it was available at the store in Durham. I drove all the way to Durham (30-minute drive) only to learn that it was not the same price. Apparently, Home Depot has sales specific to locations. Understanding that I had come all the way from Apex just for this item, Elvin, the sales associate made it right by adjusting the price to match that of the Apex location.

Delivery experience was terrible. Freight Rite is BAD! My fridge died two days before Christmas. Could not get it delivered until the following Tuesday. The delivery people called the evening of the delivery saying they couldn't deliver it because of the hours worked or some bogus excuse. It was New Year's Eve, and I think they just didn't want to work late. So it was to be Friday. They call on Friday morning saying "their truck is too full" and they cannot deliver it that day. Say they will deliver Saturday, but would not give me a time! I canceled my order.

They advertised one price for a storage cabinet on their website ($169.00) but when I went to the store to purchase the item the price was higher ($204.00). The price on their website that day and for several days after remained at $169.00. Their in-store Customer Service Department had no legitimate answer as to why this was and really could have cared less. I also received no response to an e-mail I sent Home Depot regarding this issue.

We bought in July 2019 PERGO Laminet for almost 9000$ from Victorville location in California, the first in August 2019 was in error for measurements. They want us to pay more the 9000$, the installation was horrible from their contractor (Carpet Pro). In the top of it they did damage to my home wall carpet and door boxes, the installation people unprofessional, in the top of they stolen item in my home also make damage to my dishwasher, also error in the colo and they open claim, I call Home Depot to fix the problem but they play games with me over 30 emails, over 40 call to managers and customers services, they offer for me 2000$ if I realize them from anything even still missing material to finish my project. We now in 2020 and still the games on.

Shop somewhere that actually cares about their customers. Horrible horrible customer service! I normally got to the O'Fallon, MO store (went to Cottleville unfortunately this time) but now I will never shop at Home Depot again because of this location. After waiting over 3 months (2 months longer than we were supposed to) for a front door, no door installed again! After 2 hours on the phone & being told that’s the way it is & we will have to wait another month for installer... I canceled it all!!! After having a card with them (canceled that too) and exclusively shopping at Home Depot for 20 years, done! WORST customer service ever!!! I will never walk into another Home Depot again! I will drive an extra 30 miles if I have to, to shop at Lowe’s, Ace or Menards.

I asked to return a metal building to purchase a bigger one and they said ok, the purchase was made with a gift card and the bill was $1308. When I asked for the return they told me I would receive a email in regards to the gift card money being returned, it has been 3 weeks and no money and I have been given 5 different stories including I would receive a new card in the mail. I have spent a lot of money at Home depot including granite countertops and new flooring throughout one of my homes. Pretty sad when they do something like this over $1308 when I would have spent 5-10 times that over a period for my homes. Lowe's here I come and my lawyer will be contacting them and I will get my money back. No stars but I have to for some dumb reason as not all companies deserve them obviously. Home Depot just takes advantage of the consumer and steals from them.

On 11/29/19, my vehicle was damaged at a Home Depot store at 1220 Route 300 Newburg, NY 12550. I was purchasing carpet installation with a consultant. I returned to my car approx at 1:45 PM to find the damages. Upon my return, there was no vehicle to the right of me where damages occurred. I solicited the help of a store manager Lynn ** who took report of the damages and my contact information. She agreed to file a claim with Home Depot's insurance company.

Never received my desk that I purchased online, The carrier for the shipment (JW logistics) lost my furniture, had to call HD 6 times to get refunded for lost furniture. When contacting Home Depot customer service they were not on the same page and kept giving me the run around. Such a hassle to get a hold of HD customer service, no one replies to email, there’s a long wait time on the phone. They took way too long to resolve the issue. Think ten times before purchasing items on HD.com and dealing with JW logistics because they will not promptly assist you with missing or misdelivered furniture!

Have hat 2 of these in LESS than 2 years and guess what Home Depot or Samsung will do nothing to fix my 2nd 10 day old fridge. Said it was my baby even though it’s brand new and 10 days old. Check with your local service people. Really I am not blowing smoke here. If you buy one of these you WILL be sorry.

AFter sewer problems, Roto-rooter restoration finished their work cleaning up an left 15 minutes before Home Depot showed up with my new washer and dryer. Roto Rooter had left the un-damaged carpet clean and dry, despite having to power wash tiled areas and clean many surfaces with an anti-microbial solution to remove the remains of sewage from my home. They also worked for about eight hours and removed damaged drywall, trim, and insulation in addition to the toilet paper and body waste that had washed up from the sewer.

Home Depot store located at: 930 Springfield Road South, Union NJ. The representative in the appliance department was not able to give a replacement date for refrigerator I received that was defective. I called, and called the store, no one picked up telephone. Finally someone (Donna) picked up the phone, put me on hold, came back on phone said, "your delivery date changed to another date." I was not informed of changed delivery date. If you call the outsourced delivery company they put you on hold for over a hour. They had new date in their system did not tell Home Depot I was told. I asked Donna for her name prior to hanging up, she harshly hung the phone up on me and loud talked me. She would not give me her name. I got her name from another employee in the store when I went to the store to speak with the manager. Bad business. Go to Lowe's next time.

Home Depot delivered for 5 time a damaged dishwasher, one out of those time it was obvious that the dishwasher was used. The 6th attempt was delayed in two mote weeks, or so their chatbot humans told me. Never in my life I had such a bad experience with any product or service.

I would give them 3 stars for an “in store” service rating, but frankly I couldn’t be more dismayed by Home Depot's delivery/installation rules. I'm just a renter and have a background in construction, wiring and plumbing on my resume. The installers barely spoke English to start, in Virginia that barely makes sense, but to get to the point they told me immediately that Home depot doesn’t install dishwashers on copper or PVC pipes. Thats like 90% of american homes. I told them just to take that thing back to Roanoke an hour away then. Called the property manager they said the same. If you buy an appliance from them don’t waste your time or money paying for installation. There is about a 5% chance they could install your toaster.

After ordering two items online in November I was given an arrival date of December 5th. They never arrived. I called and got another arrival date of December 9th, nothing. Called again, nothing, no reason, no explanation. Called again December 18th and still nothing, so even if they arrived it would be after Christmas. They suck! Cancelled order.

I recently purchased a range from Homedepot.com. All went well except I was overcharged on sales tax. I live just outside the city limits of Cottonwood AZ. The sales tax rate in the city is 9.85% while in unincorporated areas of Yavapai county it's 6.35%. Home Depot apparently uses low quality tax software and I only get the run around from customer service via email, text, or telephone. As a result I have paid over $50 in excess tax and I assume it's going to the wrong jurisdiction as well. Every other online retailer I have used gets the tax right, including Lowe's.

I wanted to cancel my order for storage boxes, the associate said she cancelled it. Next day I get an email from Fedex saying they are on the way. Since I do not drive I am going to have to hire someone to bring the boxes to the local store for a return.

I placed an order for a custom made bi-fold closet door 63 X 76.25 (finished)), in Home Depot, Livermore, CA. When I installed the doors I noticed there was a 1 inch gap between the 2 doors (which looks horrible). I measured the doors, and to my surprise they were 62 X 76.27 (1 inc smaller). I contacted Home Depot, talked to 2 managers, Lisa ** and Rohnda, both of them told me that's the way they are supposed to look (ah?) "the reason there is a 1 inch gap in the center is due to the fact that there should be 1/4 inch gap between all four doors that equal the 1 inch gap". I was never informed if I order a custom door with specif measurements the final product was going to be smaller than requested... It doesn't make sense.

This review is not regarding the appliances but is in reference to my experience with a $4000 OnLine order. I purchase an electric stovetop and double wall oven. I added on Haul Away and a 3 year protection plan. First, my scheduled delivery was canceled the night before two times. After the 2nd time I called the delivery department who called the brand customer service and basically they could not assure that the next scheduled delivery would actually be made. So, I crossed my fingers.

We purchased carpet and installation from Home Depot on 11/10/19. We were told it would be 2 weeks before we could have this installed. The estimators determined that there would be an extra charge to move our large furniture. We paid this up-charge. On 12/12/19, over a month later, our appointment for carpet installation had finally arrived. We had followed all the instructions that were sent to us in a video in preparation for the install. My husband took a day off. The one installer arrived and was not able to move the furniture by himself and his boss - over the phone- was asking for the homeowner to help move the furniture. What??

Long story short, I moved and my cell phone stopped working, because of this I had to get a new phone and carrier and could not log into my account. Do not have problems with your online account or you'll have to go through hell to get it deleted, because there is no recovering it. I called several times over a week and finally kept calling that last day. One guy went back and forth with me. He'd say I have to transfer me. I'd say then transfer me. Finally I told him he was making me mad and he called me a **. After 20 years of being a loyal customer, they lost me and the next call I make is to turn off my credit card.

This happened a few years ago but I couldn't leave the review at the time because too much time had passed. Anyway, what happened was I bought a Ryobi set and they mistakenly sent me two. They only had charged me for one. Being the nice guy I am I emailed them to let them know. They ask if I could send the extra one back. They paid for the return label but not for the pick-up. I had to drive to the place for it to be delivered. Which was about an hour drive to and from. They had told me they'd give me a discount for the time I had to spend to drop off the package. (I don't know why they didn't just let me return it to any Home Depot as that would have saved me time.)

A Toxic Environment. A loyal and faithful customer over fifteen years. I have personally experienced extreme racism at this location. The first incident a ** female clerk intentionally snatched a bank card from my hand when I was going through my billfold to find the right card. I never received an apology from the store manager instead her behavior toward made me feel as if I was responsible for the clerk’s egregious behavior. Thinking this was a one time out of the ordinary event I continued doing business at this store spending thousands of dollars to maintain my homes.

I went to the Home Depot store in Victor New York to purchase two outside lamp posts that I found on the THD website. I told her that I wanted to order them through the store so that I could get the veteran's discount. The woman at the customer service desk told me that I have to order them online and come in to get the discount afterwards. I went to the store today and was told that the discount doesn't apply to online orders as online orders are not home depot. THE ORDER WAS PLACED ON THE HOME DEPOT WEBSITE!!! The manager stated that they don't give veteran's discounts on online orders because anybody could claim to be a veteran. I told him that that is not true because a person has to show a veteran's ID to get the discount. He said "well I'm sorry but that's the way it is. VETERANS, DON'T WASTE YOUR MONEY, SHOP AT LOWE'S!!!

Not happy with a brand being sold at Home Depot! I love the store but a brand being sold online at home depot is awful, they advertise a warranty that they won't stand behind. I have been in contact with them for three weeks trying to get somewhere and am no further than when I started. Hours and hours and hours on the phone! If you don't believe me look at their customer reviews. Please DO NOT PURCHASE LOREX VIDEO SURVEILLANCE SYSTEMS!!!!

Tool rental charged me for damage protection that I did not agree to. They insisted I agreed to it because I signed the electronic pad but the tool protection clause was not visible on the keypad and I was not asked if I wanted it. Refused to refund my money for this damage protection. Then, when finally charging me, after having this conversation with them, the cashier actually scrolled through all the terms and conditions ON MY BEHALF and then said "sign here". After JUST having the conversation that I was not given the opportunity to read what I was signing to in the first place! Home Depot needs to review their charging policies, they are playing fast and loose with peoples' contracts and signatures.

Can you believe the lack of customer service and common sense this Home Depot can have? I purchased an item for $199 during Black Friday. Just a few days later, it was $20 less on their website. I contacted the Home Depot’s customer service 800 number to make sure I could go to the store and get the difference. The person on the phone confirmed I could get the difference in price within 30-days but I would have to go to the store. I just got back from the store (Dec 8th, 2019) after waiting 30 minutes for the manager (who was a no-show) since they refused to give me the credit.

In November of this year, I purchased a set of the LG signature series washer and dryer through Home Depot. The delivery team damaged my property and the washer and dryer are completely non usable. I’ve been arguing with Home Depot and their delivery teams and 3rd party return teams for a week now and they refuse to take these products back and refund my $3600! Here’s my detailed experience and exchange with customer service. I have detailed photos and videos of the damage and the dryer being completely a fire hazard. Do not buy appliances from Home Depot. You will experience hell and headache and may not get your money back. In reply to your questions on my claim # ** Here are my detailed replies.

We installed bamboo floors in four rooms of our Cape Coral FL home. Bamboo was purchased on March 24, 2019 at Cape Coral FL Home Depot. Approximately 924 sq ft of flooring plus glue. Floor description: Home Decorators Collection. Strand woven distressed dark honey 1/2" TX multi width 72" solid bamboo flooring. Model #HD13004B. Store SKU 1000643579. This bamboo flooring would not tolerate normal humidity changes and cupping occurred in all four rooms bamboo was installed. We contacted Home Depot twice with no response. Very disappointed and upset with a company we have used a lot!

It's been a absolute nightmare dealing with the third party shipping vendor that Home Depot uses. When you call home depot customer service they say it's the shipping vendor's fault and the shipping vendor blames it on home depot.

I had an electric dryer delivered today. I wasn’t home but my landlord was. There was a problem with the plug so I said ok, I’ll have the handyman take care of that, just do what you can. I get home and they just left the thing there, didn’t even take it out of the box. NOTICE: I PAID FOR INSTALLATION. Absolutely unacceptable. Moreover, I spent almost an hour trying to speak to someone on your hateful automated service. Got rerouted a million times to the same line where no one answers and my only option is to press 2 to hang up. Really, truly worst customer service ever. IMPOSSIBLE. I kind of hate you all. Not the poor people working. Those rickety souls who engineered this awful system though, yeah, I hate you, you bloodsuckers. Give me my installation money back, at least. Unbelievable.

Ordered carpet with guaranteed 7 day install-paid in full up front of course. Missed the install date, and still havent had the installation, date for installation is almost a full month out from purchase...sales person upsold the carpet with the 7-day guarantee, so they made more money and simply wasted all my time and capital to get project finished. Had to cancel family plans for holidays due to space not being completed, out not only the higher rates for the carpet and install, but also out hotel fees for family we put up elsewhere. They offer a lot of apologies but have not yet compensated us in honor of their 7 day guarantee. This is a horrible place to buy flooring/carpet.

I placed an order in early November for a 'online only' kitchen sink. The estimated delivery time was 3-12 days - perfect I needed it in 14 days. The sink came 22 days later - after I had to track the package down and ask Home Depot to provide the proper documents for the package to clear customs. The package sat at the customs location for 8 days before it was cleared. When the sink finally did arrive, it was damaged and the online customer support rep told me 'I'm sorry ma'am, there is nothing we can do to help you, would you like to keep the sink and I can give you a $50 Home Depot gift card!'. Hands down the worst customer service I have received in a long time. I went into one of our local Home Depot stores to see if there was any way to get a new sink in a more timely fashion, and even the manager who helped me was appalled at the service received.

Absolutely disgraceful!! No veteran's discount unless you're an active veteran. Might I remind you an active veteran protects your freedom, a past vet gained them. How you see a difference between the two is something I can't wrap my head around. Get with the program Lisbon, CT. According to the VA all Home Depot stores give a veteran's discount. Maybe you should let them know this isn't true so they'll stop spreading your lie.

Went to store to look at Vinyl Fencing. Could not find it at all. Asked three employees who gave us three locations in the store, but could care less about helping us at all. Several days later tried to find if they carried Vinyl fascia board. It took 14 minutes on the phone to be misdirected to non Vinyl product as opposed to what I was looking to purchase. Looked it up on the web it was not Vinyl. Called Customer service back again. They routed me to building materials. I was on hold 31 Minutes. The phone would ring over and over, never to be picked up except by the customer service twice who routed me to the “never pick up” cue yet again. Yet another Company with “PRETEND” customer service.

I purchased an electric range in Home Depot, and it turned out defective. The burners do not heat up as they are intended to. Was trying to resolve this issue over two weeks and they don't care because they are saying it's the responsibility of the manufacturer. Called the manufacturers, Electrolux, they are even worse, first, they said we must troubleshoot, and I must be home, after calling several times, they gave a phone number to schedule for someone to come and check, when I reached out to this company, they said no one available. This is ridiculous. I wasted so much time and energy to resolve this issue with to no avail.

I Used the pro Desk to help build a deck, the "Pro" screwed up something on the amount of materials needed and I had a ton of wood left over. Because it was over 90 days when I tried to return it they wouldn't give me a refund, just store credit! What a rip-off. Don't trust them!

I like a lot of people have spent quite a bit of money at this place. It's always hit or miss with whatever I order. Crappy Pine door from China was the last regret and now after ordering appliances for a rental property 10 minutes away from one store location I finally have had enough and canceled my order. The 3rd party delivery service (my only option HD gave me) will only deliver when it's convenient for them. Fine...rearranged my day and my contractors to sit for 5 hours to no avail. Then first availability is a week later. Still on their terms and no credit from anybody for my time or the fact that I had to pay my contractor to sit there.

I ordered this Shed on November 10 with the promise it would be delivered between November 14-22. The shed is still not here and now the installer can not install it until December 3. No one cares that all this is inconvenient for me, the customer. I know someone who ordered the same shed from Lowes and has it installed for a week now. Lesson learned, don't shop at Home Depot unless it for plants or light bulbs. Something you won't need help with.

I bought a Rheem water heater in August and it was broken on prior to installation. Takes over 1 week for service to come out then another service call 2 days later as wrong part sent. I bought a Maytag washer in August and not even 2 months later and under 15 washes it is broken. Over 1 week for service to come out and the part was there. Per repairman this part is defective why sell the item. Salesperson also said was eligible for the 11% rebate. But lo & behold the rebate is denied as product is not eligible? Bought refrigerator and approximately 16 months later the master control goes out. DO NOT BUY APPLIANCES FOR THIS COMPANY!!!!

Home Depot Experience. Front door installation takes months maybe a full year? Ridiculous but true!!! Please beware if you are planning to order an installed custom door from this place (East Windsor, NJ) as you will find poor service or anyone at this department (doors/windows/millwork). I believe the staff here are all goofing off somewhere behind in the store and are incapable.

Purchased 30 dollars worth of Behr paint samples but one color was off and returned to see if we could get better match. When we were being helped the young lady at the paint counter kept stopping to help another customer who came in after us. She even left the area to go search for whatever they needed! The trainee that was left with us didn't know how to help and we ended up in small talk. He kept apologizing and saying she'll be right back. When she came back from helping the other customer after a few minutes we were interrupted again by the same customer and she left us again. Wow! We finally finished up after close to an hour for what should have been a just few minutes.

Today it was the fourth time home Depot tried to deliver a dishwasher to my place, again it arrived damaged. Every time it takes about a week to reschedule another delivery, so about a month now if back and forth... How do those id**** can be profitable with such a service. No place to add pictures here otherwise I could have an album of damaged dishwashers, BTW, value of over 800usd... Not garbage.

They will say 18 months no interest when you buy first appliance. Then when you buy something else using that credit card and pay credit card bill. The payment will first go against the promotional purchase which has no interest. It won't go against the other items that have interest. They will start to charge interest unless you pay whole balance. After calling many times they keep saying they have long queue to resolve this kind of issue. This is a trap. Emailed few times but they don't want to fix the issue. They are cheating with customers by saying 18 months no interest.

I have ordered from Home Depot's online sales two times having the product shipped to the store for pickup. Worst time it took 9 days for it to be shipped to my store. I couldn't believe it would take 9 days. Just recently I ordered a jack hammer bit. It said if I ordered in the next 49 minutes it would arrive at my store 2 days later. The next day I received an email saying that it would be 9 days till it arrived at my store. I called their online sales and they said they couldn't explain what had happened. Anything shipped in the US doesn't take longer than 5 days. With Amazon it's two days with Prime. Don't order from them online. You will be disappointed!

We had the worst experience with the communication between the third party delivery company Home Depot uses in Delaware and the staff at the local store. We bought 4 appliances online and the Wilmington Home Depot sent an email filling our order request. The initial 4 hour delivery window came and went on 10/31 with a call several hours after stating no one was home for the delivery. The address of delivery was a house for sale and not our personal residence so we had left already. Another delivery was scheduled for a week later. The 4 hour window came and went again without a call or delivery. This was the second time someone waited at the house and took off work. The delivery crew made notes to Home Depot that the job site wasn’t ready. This wasn’t a job site but a finished home for sale and someone was waiting the entire time. Lies. A THIRD delivery date was scheduled and I was told 8-12 delivery time.

I attempted to open a Home Depot credit card account at the Nanuet store today. I informed the customer service associate (Ms. **) that I wanted to order $3000 in flooring and about $1500 in plumbing materials. As I was completing my application online, the customer behind me interrupted and the associate helped him instead. She ignored me for so long my application shut off and we had to input all the information again. She didn’t seem to be paying close attention as she input my information.

Purchased 4 appliances from Home Depot on 9 November 2700.00 dollars, and scheduled delivery for 19 Nov with a confirmation call due on the 18th. No call. No show. Called store on the 19th and was hung up on on. Finally contacted a customer rep. She Said they had no control over the delivery company and there was nothing she could do. Bottom line, these stores are too big and can not control the business that they are in. It is too bad. We had the exact same experience with a washer and dryer purchase with a Lowe's store. What's worse is these big stores are running out all of the small companies that make up small town USA, the ones that provide great customer service. So sad.

On August 8, 2019 (before 8 AM) I purchased a Troy-Bilt garden tractor from Home Depot and like a fool I also purchased the Express delivery "same day delivery". According to the website "receive it today" for an additional $79. Increasing my total purchase to $1963.65, as you can well imagine my purchase did not arrive the same day nor did it arrive the following day, Which was a total rip off.. Do not, I repeat do not purchase the same day delivery, it will not (my opinion) get there when promised but you will be charged. I will continue to shop at Home Depot but never will I use their delivery again, for anything.

I had a Home Depot credit card for years, I received a email from HD saying I owed $168.00. I thought I had paid for everything, So I called they said I owed $16.00. All the rest is interest. I said, "Why in the 4 months didn't you send me a email, mail a bill, or call." So I paid $16.00 and asked, "What could you do about the interest," They said just pay $58.00 and it would be fine. My credit score dropped, What a scam, Cut up card, Will never step foot in a home depot again, It's not right. Why did they wait 4 months to send a email.

I ordered a large and heavy vanity so paid extra for the Ship to Home Room of Choice option, which specifies they will bring the item to the room of your choice, unpack it and take away the packing material. But when the delivery service arrived they insisted I had to sign a waiver to absolve them of responsibility for damage to the product or my home. When I refused to sign, they left with the vanity, which I had already paid for. Home Depot keeps telling me a waiver is not required but the delivery service keeps saying if I won't sign one, they'll "need time" to figure out what to do. One week later and I still do not have my vanity.

I went in to purchase a water-based stain. I did some research before going in and knew the product I wanted to purchase. That was the easy part. The employee didn’t know anything about what I was looking for or where to find it. Ended up getting g the wrong stain but that is on me for not being more observant. The thing that blew my mind is the Home Depot no long provides stir sticks for paints and stains. Lowe’s is about 10 miles from me and Home Depot is 1/4 mile. Just might be worth the 10 mile trip from now on.

The burners in my new stove do not work correctly. I have called Home Depot several times. No one answers the phone. Finally after trying for a week I got a person to answer the phone. She said she would leave a note in the appliance dept and they would get back to me. No one ever called. I'm telling everybody not to make an expensive purchase at Home Depot.

I'm really frustrated about the service that your folks has provided so far - the brief synopsis of the issues are as follows:--

First, I ordered floor panels after a recommendation from a floor expert at Home Depot who I had consulted with in person in the store. When the panels came two weeks later, they were the wrong wood. I asked them to exchange them with the right items, and they confirmed that they would do that, and they ordered the correct panels. However, then nothing happened for weeks. I keep calling, with no results. I was told the order couldn’t be found, or that the order could be found, but they had delivery problems.

Bought a great Samsung stackable washer dryer. Delivery and install experience was stellar. The Home Depot sold out number or took it upon themselves to hard sell us on some stupid water thing and wouldn’t stop calling, after we made it clear we weren’t interested. Had to block multiple numbers. Gross. Not worth that experience - will shop elsewhere next time for appliance purchases because of this experience.

I ordered a seasonal item on sale and never received it. They created a shipping label and tracking number but never shipped it. I contacted them via online chat twice to see where my order was. I was finally told it never shipped and by the way, they no longer have the item in stock. So if I hadn't contacted them twice, they would have NOT refunded my money or shipped the order. So they apologized and sent me a returned item refund notice via email. Apparently they do not have a "Sorry we screwed up, here is your money back" auto email template. Will not shop there again. Beware of online ordering or make sure it goes beyond "label created" status right away!

We purchased a new dishwasher, and paid for the installation and the removal of the old unit. When the delivery arrived, we were told that they couldn't install the unit because the old unit was hard wired. This is something which should have been noted at the time of the purchase. It was not! If we'd have been informed of this limitation at the time of purchase, we could have made arrangements in advance. Now we have new dishwasher, still in the box, in the middle of our kitchen, with the old one still in place.

I like the flexibility of many store locations, competitive prices, pre-ordering. The text to pay for my workers to purchase and I pay is also a great feature. The mobile app item searches allows to see a good variety as well.

The big box stores has put most of the smaller stores out of business so we are basically forced to shop there. Most people do NOT realize that a lot of the products they stock are of lesser quality and that is how they undercut the competition. These product may look similar, but that is as far as it goes. My biggest complaint is their "bait and switch" tactics. It seems to happen a lot with plumbing products. For example you check on their website to see what your local store has in stock for a valve or expansion tank. It shows a name brand product and price, but when you get to the store they are substituting it with a no name brand from China at the same price.

Not as competitive as they used to be. Most stores are understaffed (with floor personnel). Returned goods are placed back into aisles for sale without any label informing the consumer. They sometimes abruptly stop selling a certain manufacturer and it then becomes nearly impossible to buy accessories or spare parts for a previously purchased item.

HD is our go to place for DIY projects. Their website has a few glitches and our local customer service is sometimes below par, but overall we usually shop there first for tools, supplies, fixtures, etc.

Customer service is poor and products are more expensive than Lowe's. Went to ask question on a product and the employee ignored that I was even there. Happened twice. They do not offer a large selection of products.

This is a pretty good store. However they need to have more people that have knowledge about how to do a van conversion. We are looking to transform the back of our van so there is a better area for sleeping and storage for this winter but there doesn’t seem to be anyone that is knowledgeable about where to start.

Home Depot has some of the most friendly and happy to assist employees around. Most (but not all) of the employees took the time to walk me to the location of the item(s) I was looking for, and asked if I needed any assistance once we got there!

I always love going to Home Depot with my husband because the store is so big and spacious, no one gets in your way and you can find stuff easily. Workers are friendly and helpful. And best of all, you can always see security cameras, so you feel safe. It's a comfortable store, never too hot or too cold, so you can come in off the street and feel comfy. Cashiers are fast. Honestly, over the years, it's one of the rare stores I haven't had a bad experience in.

Good selection good pricing. Need to know what you are looking for, not all staff knows the product. Hard to find employees and always has stuff blocking aisles lately. Prefer the local hardware stores, but they are becoming few and far.

The store is large, sometimes finding someone to help you is very trying. Often I've had to ask a shopper to help me find what I'm looking for. I would say that's the biggest pet peeve I have for this store, otherwise I love the selection!

Good variety of home improvement products with friendly, knowledgeable service personnel. Almost always in a convenient location with adequate parking.