Home Depot Reviews

I own a Gardening Business in Long Island, NY. I sent a very expensive self propelled mower into repairs and rental at the Coram Location. Me and the gentlemen at repairs figured out, quickly and at first the problem. "It's likely the Carburetor and it should take a week." He says and I totally agreed. A week to date later! I call the department and they say, "No one's even looked at it, repair guy is on vacation!" I respond, "Aren't you guys supposed to notify me about something like that? I could have already fixed it myself, or had it fixed anywhere else. I already paid. I have the Receipt and Repair Invoice!" No word on my mower. In fact the associate on the phone was beginning to get defensive totally, and decided to just hang up on me, while still in possession of my broken ignore lawnmower, almost certainly broken now. It just needed a new carburetor! So not only do I call Corporate I don't feel like my stuff is safe with them any longer.

I purchased a 7 piece dining set and a conversation set that had a table, a 2 person love seat and 2 chairs. Both sets began to rust after a short period of time. They were hardly used and well protected from the elements. I went to Home Depot with photos and copies of bills of sale to validate the time frame that these products began to rust out. All Home Depot said was that it was up to Hampton Bay to honor any warranty or defective workmanship. My items are on a covered screened in lanai and did not get slammed with rain at all, I tried to get the items replaced or refunded.

On July 31, ordered a kitchen sink. August 8th I received a yellow chair. It was a school desk type chair. Surprise, I call local Home Depot, which directed me to customer service, which transfer me to order department. I glad I got direct phone number as they hung up on me (before we even talked). Finally after several minutes, I talked to Rhonda. Rhonda was able to call UPS and have them pick up the chair. She did say that it was UPS error???? Right. It was addressed to me with my address. Nevertheless, She did credit my credit card for the entire price, and put in a reorder.

Had a roof installed leaking. They said it was not from their job. Had a floor installed coming apart, they said it wasn't their fault. Do not have any work done. Worst customer service! They do not care about the customer.

Let me start by saying, that I usually love Home Depot. I purchased a water heater through Home Depot some years ago that came with an extended warranty for the life of the product. When it went bad, I was directed to Assurant Warranty Co.'s phone number. Two weeks later, after numerous calls to Assurant, which I have documented with date and times, I'm told there is only one, ONE service provider in my area - I'm just outside of Chicago in a very busy town! I've tried to contact this provider 5 times now with no response from them. Assurant tells me that I will have to find my own provider, pay for the repair/replacement and then submit it to them if this service provider does not show up or contact me. How is this customer service?? What kind of warranty is this HOME DEPOT????

We bought a 9 x 48 porcelain flooring tile for our daughter's condo in downtown Phoenix from Zack at store #472 N Scottsdale. Cameron also helped with the order. Both were very professionally and went the extra mile to help us. As fate would have it we fell in love with a tile that was being discontinued. Half of the order had to be transferred from store #468 Thunderbird and Anthony from that store really went the extra mile to help us too. The delivery and order got a little mixed up as to who would be delivering it. Not to worry, Zack and Cameron rose to the occasion and personally picked up the tile from Thunderbird and delivered the tile to Downtown Phoenix in 114 degree weather and unloaded the heavy items themselves. That is SERVICE EXTRAORDINARY.!! We appreciate both of you more than words can express. THANK YOU ZACK AND CAMERON FROM HOME DEPOT #472 N SCOTTSDALE!!! Terri and Carlos

Home Depot in Tumwater, Olympia. Paint lid came off in my 2018 Chevy Silverado truck bed. Paint all over including under carriage and paint on my driveway. Went to Home Depot and manager who was very pleasant assisted me by filing a complaint on my behalf. Was contacted by a claims adjuster. I explained the incident and stated it took my wife and me 11 1/2 hours to clean mess. In his attempt to settle he stated federal minimum wage was $7.25 per hour and offered $250 as well as stated "take it or leave leave it." I further explained to him that their loading people loaded approximately 200 gallons of paint for my wife. He stated she should have secured the paint. I have received a check for $250 and by accepting it I would release all claims against home depot. I do have pictures. My complaint is not against home depot or the manager but the claims adjuster needs to improve his communication skills and needs a reprimand.

I have ordered concrete primer from Home Depot. When it showed up it had leaked all over inside the box. I did a review for Home Depot. They would not take or post the review. I put in the product was great but the shipping was not. How do they call it a review if they only allow them to do a good one.

Just want to let people know that I had the best experience at Home Depot in Modesto CA on Hatch Road with a person that works in the flooring department named Genesis. After being told by an employee that they don't stock bullnose for the tile I have purchase there (Marazzi Vita Elegante) Genesis took time and researched to see if they stock it and found that they did, it took us a while to find them, cause there were only half of what I needed and they were mixed in with others. She then proceeded to see if any stores nearby had them in stock and of course the other Home Depot did. Genesis, a very bubbly personality, very easy going and carefree. Took time to help me. I wish more employees were like her. Genesis step up and ran with it, very happy for her service. Thank you.

Twice ordering separate items by online had major problems with orders. First time, ordered a barbecue July 5. Was supposed to be delivered the 17. Followed shipping online, the the progress just stopped. Called store and they said they don't know what happened. With no apology they ordered another one scheduled for delivery on July 25. I watched the shipping and the date kept on being extended. Cancelled the order and got the barbecue elsewhere in 4 days. Ordered Materials with expedited delivery online. The materials were not delivered and the installers wasted their day. Home Depot acknowledge the order was in but don't know what happened.

Recently my daughter contracted with @homedepot to remove her kitchen countertops and replace with new solid surface tops. Apparently they subcontracted the work to a local contractor. The removal of the existing time went fine and they cleaned up before leaving the site. My daughter left town for a few days and had a friend stay at her house. When the friend last night there was water on her new wood floors and inside the sink cabinet. I received a frantic call for help. I found the angle stop valves had not been called and the drain line also left uncapped. This is plumbing 101 if one is properly trained which this contractor is obviously not. When my daughter called Home Depot and left a message she received no call back (what a surprise). @Home Depot is again concerned with the bottom line and not customer service. STAY AWAY FROM CONTRACTING WITH HOME DEPOT.

We order a gas grill online and had it delivered to our home. There was a huge dent in the base of the grill and no instructions or owners manual included. It is clear that we received a grill that was previously purchased and returned to the store because of the damage. I truly believe that Home Depot knowingly tried to unload a damaged product on us. We are going to be Lowe's customers from here on out.

We recently purchased an entire suite of LG appliances from Home Depot for our new home. I originally wanted to purchase the same appliances from Lowe’s but a few were out of stock so we decided to go with Home Depot as all items we wanted showed in stock – HUGE MISTAKE!!!! I opened a credit card to utilize the zero interest option on the purchase. Please note that this was a fairly large purchase totaling almost $7,000 which included a fridge, stove, dishwasher, and microwave. A few days before the scheduled delivery, I received a phone call from LG notifying me that all of a sudden, the dishwasher we ordered wasn’t in stock. Wasn’t in stock? We already purchased the appliances on the credit card and they were scheduled for delivery for over a month. Do you know what you can’t get on a brand new home without appliances – A certificate of Occupancy.

I'll be sure to leave a review with the BBB and any other consumer watchdog group out there as well. At 2am on Aug 1, 2019 my freezer on my refrigerator went out so at about 2:30 am I found and purchased an upright freezer unit. As I was checking out it gave a notice that if I paid an extra $55 I could get the unit in the same day. At about 2pm Aug 1 I checked the status of my order to find out the order had neither processed or shipped. When I called customer service the representative told me that it would be impossible to ship it the same day despite the offer, So after she SUPPOSEDLY talked to a supv. she let me know that she was authorized to give me a 15% discount on the order. she then let me know that $22.39 would be returned to my AMEX card. I don't know who taught her math but $22.39 is not 15% of $265.85. I am done with home depot and I'll be letting others know about their crappy guarantees and crappy customer service.

Ordered a grill online on Friday, was initially promised delivery on Saturday - all great so far! Somehow the delivery company messed up - claiming that "address not accessible." This is all mumbo jumbo, we live on a pass through street, no road work in any direction and nothing blocking our entrance. After that it seems that OnTrac (Home Depot's logistics partner) lost track of our package and now they can't find it. And Home Depot had some policy that says that we'll have to wait 8 days before we'd can be reimbursed or get a replacement. The home depot customer support is a joke (you get better and more accurate info if you bypass them and contact OnTrac directly). No wonder Amazon is killing the online competition!

Purchased a 'Tuff Shed' from the local Home Depot at Mt. Moriah Road in Durham, NC. Handled the design and purchase online and by phone with a Tuff Shed Customer Service Manager, on 7/29/19. Total cost of the purchase was approximately $3,700 which included North Carolina tax. At the close of the discussion he told me (Ricky ** from Tuff Shed) that the entire purchase price would be charged to my credit card at that time and installation would be approximately 6 weeks from date of purchase. I asked why the entire amount and he said because Home Depot 'wants their money' upfront. I asked why there wasn't a deposit requirement with balance due prior to installation and he said because Home Depot required their money before anything was built.

If you ever think about increasing your existent Home Depot credit card, think twice before you do. They hit hard in your credit score and this does not help you, if you are trying to buy a house or anything. Don’t count on them to do any remodeling or their finances. Save your money. Be careful..

I ordered something online. Arrived at a local delivery station 9 days later. 10 days after that still no delivery. Spoke to delivery service - they don't have it. Spent 1 hour on the phone with Home Depot reps that refused to cancel my order, have a supervisor call me when I could not hold any longer, or call me back after they reached the delivery service. Absolutely ridiculous.

I order an appliance package from them and schedule the delivery to be done two weeks later. They set a delivery time between 2 and 6. Well I call them at 5:30 and said that my delivery was still not here. They said it was on the truck and on the way. I check tracking again 5 minutes to 6 and the delivery date was changed to two day later when I was at work. I sold all of my old appliances and had no appliances thinking my new ones where going to be delivered. I call the manager of the store and he said there is nothing I can do that the delivery company will be contacting you. And I ask him why was the delivery date changed and he said I don’t know why. He was rude and just didn’t care. They don’t even have there on delivery people like Lowe’s does. So I highly recommend you not to use them. If they show a cheaper price just take it to Lowe’s and they will beat it and delivery your stuff the next day. I will never shop at Home Depot again..

Home Depot on Tudor Anchorage Alaska HORRIBLE. HORRIBLE. HORRIBLE. I can't believe where the customer service is. I can't believe how many dumb people work over there. I expect a delivery 3 weeks ago and they kept lied to me. They don't delivered and is paid already. I call the customer service. They put me in hold for 30 min. I speak with the manager. He does the same thing. I try to be in contact with the corporation. They don't transfer me. I don't know what to do. This company does not give a **.... for the customer.

Home Depot Menomonee Falls WI. 1st delivery attempt this past Saturday dishwasher damaged, hubby and friend had to help delivery guy with microwave install-can’t get another dishwasher for 6 days so delivery guys were supposed to bring the old dishwasher back in and didn’t. On to today- no call day prior for delivery window. Starts calling Home Depot this morning. Finally get someone at 10:35am for them to tell me that we are set for delivery between 11-3. Rush home. Get there at 11:04 with note stating they got there at 1040 and left at 1101. To no avail- due to terrible customer service we will not be able to get dishwasher until 8/1 which is fine as we canceled the order and would rather be without a dishwasher until we go order from a different company. If I hadn’t already used the other appliances we’d hand deliver them back to the store.

I recently bought a lot of paint under the assumption I would get a rebate. First off the online doesn't work then I mailed in and was told they can't make out the receipt so not entitled to rebate. On the receipt clearly legible was the store number, receipt number etc. They told me to contact the store to ask for a reprint??? This is your company you can't verify? I gave original receipt, photocopy of original and a scanned version and all they said was sorry not legible. Not sure what more I could do, sent everything I had, they have all the necessary information clearly on the original receipt, photocopy of receipt and scanned version to look up all the information but all I get back by email is, "Oh sorry we can't read it so not eligible." Do not be sucked into purchasing items that claim a rebate, this has happened twice to me now. As a contractor that use to spend a lot of money there, I now won't even step into the building.

Purchased a Samsung fridge over July 4, delivered following week, damaged by Home Depot's delivery company Barlow's before making into my home. Reordered for another delivery a week later and Barlow's dropped appliance on driveway. Spoke with Home Depot corporate who reached out to store. **, Store Mgr. at N. Phoenix 85022 store at 2217 E Bell Road and her Asst. Store Mgr. ** said they will do everything to make this right, provided a small loaner, and said they will hire another company to deliver my 3rd fridge to ensure proper delivery and would charge me the same price. I saved all the voicemails and emails.

I provided a review to Home Depot regarding their generic bleach which was rejected because I mentioned competitors. I reworded and resubmitted, also rejected. They do not allow comments on price increases or changes in bulk buying. Here is the rejected verbiage: First time I mentioned Lowe's and Dollar stores where bleach products could often be found at a lower price. I also mentioned they had a recent 40% price increase on the product and eliminate the bulk discount for box of 6 gallons. They did not like those comments.

James made renting the correct size truck easy. He explained the whole process from start to finish. Renting from Home Depot is much cheaper than other truck renting companies. He is a valuable employee and a reason I will always shop at Home Depot.

Broke my dresser mirror... Didn't bring tools or request tools from homeowner so couldn't remove entire mirror w frame so decided to pry off the mirror from frame, breaking the frame. Gouged wall while moving furniture, scraped paint off door. From day one, negative experience trying to schedule the install... Would get a text or email from installer with a date without prior consultation. No phone number to call if the date doesn't work for the homeowner. Had to search for a phone number and go thru multiple steps to finally reach someone to advise that didn't work. They don't reschedule during that time frame. Did this three times and refused to call homeowner to coordinate the install in-spite of multiple requests.

You sent the wrong product. After an hour on the phone with Malik, Melissa, and Martha, I discovered I have to pay twice to get the right product. Refund won’t come until a truck picks the matter up. How do I know if the second product will be wrong or right? I have to wait forever. Terrible service!!!! I’ll try Lowe’s!!!

I purchased Samsung appliance bundle (paid in full) on 07/02/2019 with a delivery date set for 07/09/2019. I took off from work for the day but no appliances delivered. No notification from Home Depot about cancellation. Set another delivery date for 07/17/2019 and the same thing happened. Again no notification from Home Depot/Samsung about cancellation. They set a third appointment on 07/23/2019 and cancelled on me again and this is the day of my review. This whole time I'm not only missing work days but living without appliances in the new house I purchased.

This week Home Depot on their weekly flyer had Dewalt wood planer for 449$ and online only but they were out of stock from day one, so why will they make a fake claim and false advertise. I called the customer service to complain and he like a Parrot keep on repeating that in the future it will be available (poor guy even he was having a hard time time in believing what he was saying). Will not buy anything from home depot anymore. There is Rona and Lowe’s that I can go.

Bought a very large quantity of mulch from Home Depot. Scheduled for delivery because like most people I work for a living. First upsetting point - Was not informed that I needed to be present for delivery initially. Second point, the delivery hours were 6am-8pm. I just moved to this area and know no one! I do not do business with places that make my life more difficult! I called the store in Lake City. The gentleman there was great and helpful. However, some young lady from Gainesville store called me about the order and totally ruined the Home Depot shopping experience. Gainesville store be more like Lake City!

I bought a Maytag set two weeks ago and this is 100 percent junk. The washer does not clean the clothes. You can’t smell the tide. Half the clothes dont get wet. The Home Depo management team does not care. After they got my money they said our policy is no returns on appliances. Do not buy anything from these crooks

I've been waiting for items I ordered thru Home Depot to be delivered (Deck lattice specifically). Home Depot should be ashamed for partnering with this delivery service. My delivery date was July 8th. July 10th: Home Depot stated that they have to transfer the items to go out for delivery, so someone will call me within 24-48hrs to tell me the delivery time (note: it is July 19th and not one call from Home Depot or Estes). July 11th: Estes tracking updates, "Out for Delivery by end of day". NOTE- every day now, the tracking has updated with a new "Out for Delivery & the date I check", yet nothing has been delivered. July 18th: I'm fed up and make my case to Home Depot that this is beyond unacceptable at this point. They say Estes promised the delivery will be by end of the day and they'll call me to confirm. Guess what? No delivery and no call. Are you kidding me?

I'm an office manager for a restoration company. Employees have company credit cards which I reconcile the statements for each month. An amount from the Richmond KY Home Depot was on the credit card statement. The purchaser had no clue what item may have been purchased and could not find a receipt. I called customer service and was shut down immediately. He kept repeating he could give me no information for security purposes. He wouldn't even look it up. I have called before and treated well, being told they could not fax or email the receipt but the purchaser can pick it up and they'd have it ready. When I told him this he replied they shouldn't have. Sounds to me they have a lazy manager/customer service personnel. I spoke to my boss about it and he is going to the store to get the receipt. So if mysterious purchases pop up on your credit card you are most likely going to get a hassle.

After the order was placed, Home Depot separated my single order into 3 parts because they did not have everything I ordered in stock at their store for pickup. I had to make three 35 minute trips to their store to pick up my entire order. The only reason they split my order up was for accounting purposes.

Do not purchase appliances from Home Depot! Told are notorious for not standing by their products. Dryer paid and delivered with door rattling excessively. Paid $700 for and reported issue immediately. Home Depot will not exchange defective Maytag dryer. Once delivered to your home - it's yours even if doesn't perform mechanically as should. Beware!!

I thought Home Depot was a great national wide company with good supplies, although someone said their customer service was not good, but I was completely wrong! For our new home improvement project, we purchased almost 10K products from Home Depot, either online or from local stores, including over 5K hardwood floors on 7/9. It was set up for home delivery Sat 7/13, 6am – 8 pm. Until late Friday evening, no phone calls from Home Depot so I called to check the delivery schedule.

I just want to recognize the gentleman who helped me copy keys the last 2 times I have been to Home Depot in Middletown, RI. His name is Mike (unfortunately, I didn't catch his last name). His sense of humor and willingness to strike up a conversation with me was well received while we waited for the machine to finish the job. I really appreciate staff who are friendly and engage in conversation. It's a nice break from the usual rushing around and abruptness that we fall into the habit of doing. Thanks Mike!

I used Home Depot to redo an entire kitchen and two bathrooms $65,000 worth. Everything they touched was wrong. I kept calling both the store, we wrote letters to the CEO. I was given to a person in Georgia the main office a Resolution Expediter, her job to put me off till I went away. Over a year being told, "We're working on your problems," only to be told every month the manager that was working on your problems left or on vacation. How to get back with Home Depot. ONLY USE your own credit card. NEVER use a Home Depot credit card......

I went to Home Depot today to make a return of a Whynter 14,000 BTU Portable Air Conditioner. The unit is in excellent shape as it has not been open or used. It is still in the original packaging. However, my return is 1 year and 1 to 2 days old. So, 366–367 days old. I did purchase the item on July 4th, 2018. It arrived on my doorstep in Fayetteville, WV sometime between the dates of July 11–July 13 2018. We could even say the item is 1 year and 8 days old. On Home Depot’s return policy website, it states, “Be 100% happy with your purchase or we’ll take it back. No problem.” In addition, it states, “Free, fast and easy returns to any store or online.” I do understand the return policy. The policy is for 30, 90 or 365 days depending on item and other rules. I purchased two of these units and only used one unit. I forgot about the other unit.

My wife and I chipped in with our daughter-in-law to purchase $1000 tool chest and work table from Home Depot in Keller. Due to the size (72" long) and weight (over 500 lbs.) we arranged to have it delivered and placed in his garage in time for his Birthday celebration. HD told her the delivery date would be 7/11/19 and that they would call in the morning to provide a delivery window.

The Ryobi works great for in house, patio and garage cleaning. It uses a rechargeable Lithium battery for long lasting power. My experience is that the garbage collection will fill up multiple times before your battery dies. Even when the battery does die, I always have one charged up as a back up so I can continue cleaning.

We purchased a chest freezer from home Depot which was scheduled for delivery on Thursday June 27th, 2019 between 4pm-8pm time frame. On the day of the delivery we contacted the home Depot customer service support line to check and confirm the time and to make sure the chest freezer will be delivered. The representative confirmed both date and time and also told us that we will receive a 30 min call from the delivery guys before they arrive. We waited for our delivery within the given time frame but no call and no show, you'd think that someone should have called us to apologise and explain why they wasted our time and messed up our entire day but nobody called. so we called home Depot to see what's going on with our chest freezer and when they called the delivery dept they had so much illegitimate and confusing excuses.

We recently placed a large order for hardwood flooring at Home Depot. We were told that the order would arrive in the store in 10-14 days. Construction was to start 3 weeks later. The order ship 2 days after our purchase. From there everything went wrong. The arrival date was pushed back 3 times and we are now looking at the arrival of the flooring materials hopefully 4 weeks after order. Hard to believe that order has been circling in a radius of 200 miles around the store for almost 3 weeks.

I tried to reach Citibank to explain because it is not fair they are charging me outrageous fees (more than double the price of the item I got). I wanted to let them know I didn’t receive the card or the statement but when I call the number there is no option for customer service only recorded line to pay. I tried calling Home Depot. They said they have no way to help me. I need to talk to someone who can hear my explanation.

Cheaper than other makes (even sister brand Milwaukee) and performs great, warranty is great (I have personally had experience with the company) as they will fix it or replace it asap. They may be cheap, but worth trying.

I ordered a dishwasher online and the delivery people did not include the dishwasher kit. They explained it was an office error and that I could go to the store and show them the receipt and pick one up. I went to my local store and was told that because it was placed online, it was marked out of a different store and they couldn't give me the part and that I had to go to the other store (20 minutes away) to pick it up. It is infuriating that a) the kit was not included, b) that the local store couldn't assist me and c) that I had to drive 20 minutes out of my way to get an item that should have been included in the first place. Don't order appliances online unless you make sure all the items are there, otherwise you'll spend your day running from store to store to find it.

Home Depot is nothing more than an additional expense for project remodels. You can do all this on your own sourcing out contractors on your own. Ask friends, family, coworkers about qualified contractors. Home Depot has a horrible reputation for lack of communication during these projects and even less communication if you tell them you're not happy with the service they claim to be providing. I’m ashamed I used them. I cannot in good faith recommend this company for any remodel needs. I could go into so many specifics, I could write a book on it. Neither my wife or I believe we spent $60k on a kitchen remodel and got our money's worth.

My daughter's refrigerator went out so we purchased one from Home Depot and we were given an acceptable delivery date which came and went with the only communication being when we called them and received a second delivery date, same thing happened again, and when I called the young man gave me the excuse that Home Depot had not received the refrigerator from the distributor and wanted to give me yet another delivery date that would have stretched it out to a total of 2 weeks of our trying to get a refrigerator. When I explained that we simply could not wait that long I was put on hold for 40 minutes before hanging up and calling the local store directly.

I own a Ryobi drill, cordless circular saw and jigsaw. I like that they have interchangeable batteries (20V) and good power. I've so far never had an issue with a tool failing despite using them frequently. They are priced competitively and I believe they present a good value for the money.

I bought a washer and dryer set and they sent me the wrong dryer with a total different color and style that does not match with the washer machine. I called customer service several time and my husband too. They did not listen to us, they did not care about it and they said that we should keep them like that. They never changed our product. So sad. :( My laundry room looks terrible with two different products. I am never buying again appliances with Home Depot... I had more positive experience buying in Best Buy. Now I need to buy all the appliances for my kitchen and guess what? I am not buying with Home Depot anymore.

Purchased loveseat cushions. Charged my credit card stating they had shipped. They were actually out of stock. 3 calls later after being reassured delivery was imminent, was told they are out of stock. Waiting for refund after 3 frustrating weeks. Never again. Purchased on eBay.

I purchased a washer/dryer from Home Depot in Hooksett, NH on 6/26/19. It was to be delivered 7/2/19 between the hours of 1pm-5pm. The product never came. I called the customer service number at 530pm to check status to be told the warehouse is closed and they have no way to reach out to the driver. There is a tracking website on an email I received and when I tracked it said for 4 hours that there were three people ahead of me. I called the manager Theresa and she said there is nothing she can do until tomorrow morning.

I have always purchased Ryobi power tools because the price is very reasonable and the quality of the products is excellent. I especially like the battery compatibility across the product line. Using the power tools has always been a pleasure and does not require any special training (keeping basic safety procedures in mind). Whether it's adding air to one of my car's tires or using a power drill, I find Ryobi power tools exceptional.

Never have I dealt with such a disgraceful company than Home Depot on 6/21/19. I purchased a refrigerator delivery set for Wed 6/26 between 9 -1pm. I was home waiting. Call came. Said driver is there. He called. Said he'd be here in 15 mins. Never showed. No doorbell rang. No dogs barked. Just left. In the meantime my fridge stopped working in 90 degree weather. Went to the store. What am I suppose to do with 200.00 worth of food that went bad and meds that needed to be in fridge. They gave me a mini fridge to compensate. Reschedule for Sat 6/29. They came. Said it wouldnt fit the the door. They called their carrier. Very disgusting carriers. I would have them deliver a fly. Said it wont fit and left. Just a joke.

They warranty all of their products with no questions asked. Initially, I had a small, fixable problem with my new battery powered mower. Rather than make me wait they exchanged to mower for a brand new one! And, their products perform as promised. I could not be happier with my choice!

Horrible customer service. Took my funds out of my visa prepaid card, cancelled my order and told me they didn’t have the money. Visa says that Home Depot has to refund it. So no money, no product, and 8 calls after, still NADA.

The pricing, quality, and versatility of the Ryobi 18V cordless product line makes it easy and convenient to complete many tasks with just a battery charge/change. The 40V cordless lawnmower is convenient as well.

I recently ordered a viburnum shrub from Home Depot. What showed up was a magnolia-zone 7. I live in zone 5. I returned it to the store, no problem. While there, I discovered that their garden section was full of bushes that would die in zone 5. When I asked the manager why they would sell bushes that could not possibly survive, he said that was what the vendor sent, he didn't have control, and it was further up the food chain for a change to happen. I guess managers don't have much influence, if any, at Home Depot. It makes me wonder what they do. Frankly, I find this behavior deplorable and unethical. I am disappointed with Home Depot.

I am a Home Builder and I got a email from Home Depot about saving 200.00 off faucets so I purchased two online for 259.00. We installed one of the faucets and it leaked right out the box. I went to Home Depot to get repair parts and they didn’t have any parts available. The in store price was 179.00. So we took the faucet out and I took it back to the Waterloo Store in Iowa. They would only give me 159.00 back. So I was cheated out of 100.00 and had nothing but aggravation with them. Menards would never treat me like this.

Versatility and power. Quick charging batteries. Good heads up when the batteries are getting low. Good performance from all the tools I have, light, skill saw, Sawzall, drill and battery charger.

So Far seem well built. Prices competitive with other well-known brands. Craftsman used to be better quality but have slipped up on quality. I grew up with Craftsman but they don't measure up to the Ryobi.

The company that Home Depot outsources for delivery and installation of appliances is TERRIBLE. Not only is the customer service and communication with the customer terrible, but they do not communicate well with Home Depot to know if you have paid for a haul away service or other components of installation. Regardless of the Home Depot price I would suggest choosing Lowe's or another vendor for your appliances.

We bought this stone for a wall in our kitchen. I had 48 sheets of tile delivered to my home. After going through all 48 sheets, I found that all had broken pieces except for 2. I took all of the boxes back to Home Depot and we went through around 15 sheets they had in the store at one location only to find that they were all broken there. I requested a refund because this was the tile that we liked and did not see anything else we wanted from Home Depot. However, they only would give me an in store credit, which is not the refund that I asked for and was not fair because they can't seem to provide me with tile that is not damaged.

I received a 6.5 18 volt Ridgid saw as a gift. After a few years of HOME USE the saw will stop and then start again. I decided to take it in for whatever repairs it needed and a few weeks went by when I received a call from Home Depot claiming that the saw was unrepairable due to lack of obtaining parts. Home Depot did not offer any compensation as in form of discount or voucher. This tactic has become more common in business lately promising a warranty that does not exist just to make sales. So my advice don't buy any Ridgid product because of the warranty as I have. Last year I purchased a $700 saw and now worried that the same thing will happen when it starts to give me problems.

I bought this paint because I was told this was Home Depot's best paint. It also says it has a guarantee of one coat coverage. Not so much! If this is Home Depot's best paint at over $40 per gallon, I'd sure hate to get the less expensive paint! It was runny, drippy, and just much thinner than better paints I have used. It needed two coats of medium pink to cover a pale green that was almost white. As for the one coat guarantee, when you read the fine print it is only applicable to certain paint colors made by the Marquee brand. Not exactly truth in advertising. As I look at the two coats today, it could really use a third coat in many areas, as I can see it is darker where I trimmed it in. The smell....After seven days it still stinks! Our granddaughter couldn't sleep in the room at all on the one night a week she stays with us. The window has been open and it just doesn't help. I will never buy paint from Home Depot again.

Purchase the 6' aluminum fence for over $4000. Had to pay in full. That was the 1st mistake. One fence panel came damaged - never replaced. Never installed. Concrete was left over 15 bags - would refuse to pick up and give me refund. Could not resolve anything with Home Depot or their contractor. When you pay in full no one would talk to me to get this corrected. Roseville, MI store. Lowe's is the same!!

I absolutely love their cordless leaf blower. I use it all the time and I think it is wonderful. The battery lasts a really long time and it is the one tool I use the very most. So far I haven't had a single problem.

I ordered a Sealy Response Premium 16 inch queen cushion firm euro pillow top mattress set with 9 inch high profile foundation. Three weeks after received mattress and box since this have yet to receive the foundation. Called multiple times. Told by two representatives order delivered and third time told the delivery was in two boxes that one got separated but would be delivered by June 18. No call from XPO logistics delivery company Home Depot uses, apology or delivery of second box. Needless to say worst experience and never going to purchase any item from this store who blame one another but fail to follow through with delivering item that has been paid for.

Made an order with Home Depot on June 3rd. I tracked my order (order #**), said it would arrive on June 12th, NEVER shows up. I track the order again, says that it will arrive on the Fri the 14th, NEVER arrives. I call Home Depot, they track down the materials at the delivery vendors location (it's local). They say that they can't get it to me until 6 more days because they don't have the proper equipment to deliver it (lift gate on their delivery truck) OR if I had a pick-up truck or a trailer she said I could come grab it myself!! I didn't pay for that!! What kind of operation is Home Depot running?

I ordered a toilet that came with this seat for in store pickup. When I went to pick it up, I just received this seat without the rest of the toilet. Customer service apologized and set me up with home delivery and for the toilet. This time I was delivered two of these seats and no toilet. I ended up cancelling the order and going elsewhere. I find it comical that I get repeated requests to review this product. I would not order from the online store if you have a time sensitive project.

I bought a washing machine from Home Depot in July 2016. It stopped working in early May 2019. I had purchased a 5 year protection plan. I never dreamed they wouldn't have the parts to fix it in a reasonable amount of time. I found out they outsource the repair of their machines and all the parts are backordered. I've been calling every week to find out if the parts are available and they are not. I called today and they said they would expedite it which they say every week. I should hear something between 3 and 5 business days. I hope I hear they have the part. I will never buy another appliance or anything else from Home Depot. I'm very disappointed.

In August of 2017 we opened a Home Depot account to finance our kitchen with a 24 month no interest promotion. I calculated that if I paid $550 per month for 24 months we would have interest free charge. When the first bill arrived they only had 6 month promotion on it. I had to make several calls and request a letter granting the 24 months. In November of 2017 my husband used the account for a refrigerator and a dishwasher also with 24 months of interest free is paid by December 2019. I have religiously paid $550 a month for 2 years and would have paid off by September.

I hired Home Depot to install new windows and siding at my home. The first time was a disaster and Home Depot had to have a second carpenter come out and remove siding and reinstall. They did not come back with matching material and installed same anyway. After numerous calls they came back and agreed that material should not have been installed. Five years later (they gave me a letter stating they would replace and repair siding and windows) they still have failed to correct problems. Windows leak and siding does not match (it was specialty order color and I paid extra for color match). I was told all along that the problem was with management because they had turnover and were dealing with internal problems. Still no one has come out to do repair, only they come out and say they will fix it and sorry it has taken so long. So my work of advice....don't go there...Get a real contractor who is licensed and will do the job.

These box store get bigger, the prices get higher and the customer service gets worse. This review focuses more on HD in Buford Georgia. On more than one occasion, I have had to chase down help and as I am asking the employee something, they continue walking. So as I'm asking something, it's like I'm still having to chase them. I had enough the day I walked up to a guy in lumber and said hello before asking him a question.

Recently I went online to purchase a safe for my home. With other items my order came to over $1,500. When I ordered the safe realizing it weighed 613 lbs. I requested home delivery. My expectation was that it would be placed within my home in my home office. Sadly Home Depot was to either leave it at the curb or to place it in my garage. I contacted the assistant manager at the local Home Depot (Jim **) and arranged to have the safe appropriately delivered inside my home in my office. On the agreed day, the moving company did not show up so I contacted the store and spoke with another manager (Donna). Unfortunately Donna was unable to provide a solution other than they would refund my purchase or I could find someone to pick up the safe and deliver it and Home Depot would discount the purchase some undetermined amount.

I purchased a Frigidaire Gallery refrigerator in November of 2017 along with a 5 year protection plan. In less than 2 years the handle became loose and kept coming off after several attempts to tighten it. I contacted Home Depot at Alafaya Trail in Orlando, Florida where I made the purchase and informed them about the matter and they stated that since it is cosmetic, it is not covered by the protection plan. I contacted Frigidaire and they too are denying coverage. I am disgusted with both companies.

We purchased a warranty when we bought our new Samsung dishwasher at Home Depot. After a year and half or so it started leaking, it worked but it leaked, so I figured we have the warranty why not call and start a claim. The service guy came out the next day, he broke the latch, so I couldn’t use it at all. That’s when it all went downhill. The service guy has been here over 10 times, no joke, and my dishwasher still isn’t working. It has been over a month. Meanwhile I have a new baby and I’m working full time and I keep getting the runaround from Home Depot and the service company. I just want a functioning dishwasher, I paid for a warranty for a reason, not to go with out this appliance for over a month, very disappointed.

I bought a BRAND NEW washer from the Home Depot. A GE washer. After about a week and a half I started having problems with it. It would start up then when I came back to put my laundry in the dryer.. I noticed it didn’t even wash only started filled a little with water then stopped. That happened about 4 times. It’s been about 2 months or so since I bought. 2 weeks ago it completely stopped working all together!!! After 2 MONTHS!!

I purchased this unit, refurbished, last summer. It has been nothing but a disaster since that time. Belts fly off, the deck doesn't cut correctly, HD has been ZERO help. It was a refurbished unit. I thought that meant it had been repaired, inspected, and ready for re-sale. I think they just changed the oil and slapped it back on the market for re-sale. The thing continually throws belts. It seems every time I got to use it there is an issue. Buy something that is reliable... and NOT from HD (and I used to work for them in Key West). They will NOT stand by this piece of garbage. Rev. Kevin **, Victor, NY

Absolutely frustrated with Home Depot. First, this location messed up an order. I had materials paid for and scheduled for delivery. Nothing was ever delivered, they proceeded to tell me I was incorrect while for 24 hrs failed mention they require pictures of dropped off materials. These pictures were not existent and they finally admitted this. Did absolutely nothing about the huge need this caused me, the job I lost and much more. I then go to the other spring location and place an order scheduled for pick up a couple of days later. It was supposed to be ready today by noon. Again, paid for and everything. I call to verify my order before going to get it. I was told it was not ready at all. It was a little after noon at this point. I get up there. They do not even have the right stuff I ordered. Their documents stated 10ft. I ordered 12ft. Not even half of the amount in the store. They hung up the phone TWICE while "putting me on hold".

Ordered an Aluminum patio set in May 2019 online. Took 2 weeks for delivery. Upon inspection found the table split at the side. Not from delivery, as there was an obvious repair attempt with a bad weld on the underside at the crack. This unit should never have left the factory. HD Customer Care took the info and said we would be contacted shortly. 36 hours later We had to call them and was given a number for the sales rep. Emailed them pictures and explanation. After 2 days We had to call them again. The Rep finally called us and said he was working on it and would let us know. 4 days later We called him and found out the Distribution center ordered a replacement due within 2-3 weeks. As of 15 June we are still awaiting notification. Local store did not want anything to do with an online order. Poor customer service and unfortunate product build.

Contracted Absolute Construction through Home Depot for a bathtub replacement. Everything went horribly from start to finish and neither company will take any responsibility for any of it. I would not recommend using Home Depot or Absolute Construction under any circumstance.

I ordered a Husky tool set (230pc) on sale for $99. I paid the extra $8.99 for expedited delivery and then with added tax my item was $117. I used the app to select my local store and was told that my item would be delivered by 8pm. I placed this order in the morning. I waited all day and by 9pm, I called customer service to inquire and was told that another store (not the store I ordered from via the app, would be delivering it and unfortunately they overlooked the order AND no one was available at this time for delivery since the last deliveries are made by 8pm. So why did they charge me the extra $8.99 for EXPEDITED delivery?? One can only imagine.

I purchase a patio table for $1600 from Home Depot. When the table was delivered the tiles for the table were all broken. I called Home Depot and they provided me with a phone number and a case number to get the tile resent to me. This happened since April 2019. We are in June 12, 2019 and today nothing has been done about it, The person who's assisting me is never available. She doesn't return any of my phone calls or the emails that I had sent. Now she sent the tile to the wrong address and she said that she will issue a prepaid label for me to send the box to the right address. What happened to the customer service from Home Depot, this experience is very stressful and inconvenience for myself. If there is any others persons that have the same issue and are willing to file a lawsuit against Home Depot please get a hold of me **.

I have no idea if this grill is great or maybe all I have is a box. It was delivered 12 days ago and ever since I have been trying in vain to get it assembled. Assembly paid for at same time I bought grill but no one will give me a date and time. Maybe I will be grilling in January! Very unhappy with this service. But they are good at putting you on hold.

We placed an order with Home Depot to re-faced our kitchen cabinets; it took them 2.5 months to start the project. After numerous unanswered phone calls, we finally got them to send someone to measure the kitchen; now we waited another 60 days. During the period of waiting we placed calls after calls with no answers; we finally got a hold of someone, we scheduled the job, and to our surprise the drawers were the wrong size. After 30 days and numerous calls to the regional director they returned. The job was completed and 30 days later it started to come apart - a job of $10,000 terrible! I will never order anything else from Home Depot - bad job and no one cares.

Samsung Refrigerator. Purchased this unit and had it delivered to our new home on 6/8/19. After about 4 hours it still was not cooling and temp was 80 Degrees. I called Home Depot and they said it would take 24 hours to start cooling. I thought that was odd but I waited and waited but still at 80 degrees after 38 hours. I called back and was immediately directed to Samsung for repair. I told Home Depot I did not want it to be worked on. I just wanted another unit. They refused and said that I was to deal with Samsung. Very disappointing that Home Depot does not stand behind their products they sell.

Terrible customer service. Staff is very rude. Don't know if they actually work for Home Depot. I was looking for some white paint for a pantry door. A person who I can hardly understand send me to aisle 43. I cannot find anything there. I see two other Home Depot guys who seem to be resting and annoyed by my appearance. I am asking them for white paint for an interior door. The one guy says: "I thought Ray already told you where to look." I say that I cannot find it. Then he says I need a primer. He walks me to a place with thousand of colors and show me a blue strip with different sheens. I say that I don't want blue. He says, "What sheen do you want for your front door." I say it is not a front door. It is an interior door. Then he says: "You just tolds me it is not a door." I get upset and leave. This is my last project with home depot.

Nick and Alexis explained everything they were going to do, even checking filters in furnace and air conditioner units. They did an exceptional job and did not cut corners. I would recommend them without hesitation.

We ordered and had installed carpeting for 2bd, landing and stairs. Almost immediately stairs looked compressed and shortly (a few months) breakdown of material on bend of carpet. Home Depot filed a claim with Mohawk and it was rejected. When I contacted Mohawk, they said that stairs were not covered in warranty. Why would any carpet in any location look worn after a few months. We are in our late 70's and live alone with no pets or any other cause.

Now I am a *very dissatisfied* customer! After a long day at work, I log into your (crappy) rebates site. All I find out is my rebates were declined. Not why, not if there was information missing - nothing. So now what? I've spent thousands of dollars at your establishment. And this is how I get treated? I plan to let everyone I know the poor handling of this rebate program. I'm not about to be bullied around by Homer anymore. Don't trust Homer to honor their rebates!!

I purchased a zero turn lawnmower from Home Depot in Covington, Louisiana and paid for delivery for Memorial day. The delivery driver backed the box van he was driving into my ranch fencing breaking the supporting posts and approximately 30 ft of fencing, there is also evidence of him hitting the gate post. For the last 10 days I have been sent around in circles by the customer service for both Corporate and the store in an effort to find out what they are doing about the damage.

homedepot.ca user-unfriendly. Honestly, I cannot understand why in this day and age a big company like Home Depot can have such a horrible, unprofessional and user-unfriendly website! I tried to buy a toilet, but whatever I tried, it wouldn’t work. Then I called for assistance, and all the help I got was, “You can order it by phone”. So much for that. I like Home Depot and from now forth I will stick with the local store only. No more Home Depot Online for me.

For all month can't install carpet. They promise for one week. Order was paid 05/10/19. Till today they don't have carpet. Today 06/04/19 order cancel. It's Horrible job. Home Depot service = B.S. Home Depot Roseville, MI 48066.

Warning! Do not get a Home Depot Credit Card! Home Depot Promises discounts when using their credit card but does not apply the discount to your final purchase price! On May 31st, 2019 I went to my local Home Depot website and ordered an Arctic Mist Fan. The website displayed a deal from the Home Depot Credit Card showing that if you make a purchase between $25-$999 you will receive a $25 discount. The screen even showed my "Item Total" $114.97, "Savings" -$25.00, and "New Total" $89.97.

I was so disappointed in Home Depot’s garden department this year. They usually have an impressive selection of organic and non-gmo garden veggies. This year, they had some sad looking tomato plants but that’s it. I did however notice roundup displays all over the store. Have you sold your soul to this cancer producing product Home Depot? So sad.

I purchased a gazebo from Home Depot with free home delivery in 3-9 days. After day 10, calling both Home Depot and their dedicated shipping company, I am still unable to track down or get an answer on when I will receive my item. This has been my worst experience ever dealing with an online purchase. Never again will I buy a Home Depot product that has to be delivered. From now on, it will be in store or a different store.

Ordered refrigerator, dishwasher, and stove. $2500 worth of products and with delivery. Ordered on May 7th and picked closest delivery of May 31st. Day before delivery notified dishwasher is not ready and delivery cannot be completed until all are ready. Schedule was made to accommodate my work and availability, so ask if can be changed and delivered anyway. Dishwasher not available for 2 more weeks at best. First they have my payment for the appliances and now I have to wait another 2 weeks to get home ready for sale. Taking my time and money.

Used Home Depot online. Promised "next day delivery" for a toilet. Well, it's now been NINE days and I'm told my "case number" will take 72 hours to get resolved. LONGER THAN THE INITIAL PROMISE. Horrible waiting for an important item to a home - a toilet. Never again will I order online from Home Depot and unfortunately their retail stores will no longer get my business either. Amazon, Walmart, Lowe's, Costco... I will never deviate again. Service on phone has been kind and patient but ACTUAL SERVICE and resolution is NON-EXISTENT. Horrible, horrible experience. Do not make false promises. Lost a customer for life. (I bought my refrigerator, my stove, my dryer from Home Depot in the past; never mind my Christmas Trees, lol.) Onward...

I ordered 60 and 30 inch bathroom vanities from Home Depot online for delivery. They had to deliver two items separate. Got my 60 inch vanity today and two delivery guys were the worst delivery people ever. My driveway is quite long and it was about to rain. So I asked them to deliver it to the garage. The driver said “you only paid for a basic delivery so I will just drop it off at the curbside”. Then he said “but if you offer me something then I’ll think about it”. I asked, "What do you do if it is pouring rain?" He answered “I live it like this! I don’t care about the boxes, that last your problem. Between you and Home Depot.” in a very sarcastic way.

Ordered cooktop. They took the funds from my account. When delivering date came and went with no delivery I called. They canceled the order and did not notify me nor return the funds. They reordered the top using the funds they already had. Delivery date came and went. I called.. Order was again canceled. Funds were not returned. Reordered, item was back ordered and have to wait for 3 weeks. 3 weeks came and went no word. I called and was told to call Bosch myself to find out why Home Depot didn't receive the stovetop for delivery. Bosch said that only Home Depot can call for status. Home Depot called and then contacted me saying that model # is now discontinued. Offer me another model and said it is more expensive but they will discount it for me.

I went to buy $2500 worth wood. The part in question is the 1" tongue and groove. I instructed the Home Depot employee what I wanted. He did the exact opposite then got confrontational when I checked. He and another employee was to help load lumber. They decided that they didn't want to. They put it outside, half on some concrete bags and gravel. I found the plywood after going back inside to see where it was. Another lady and I found it outside. I had the worst service. I got stuck with damaged wood. I called the store and they had no time for me. I called Home Depot Corp and they put me on hold for 20 min. Then then asked me what happened and said hold on, then hung up on me.

My wife and I stopped into the store to purchase a screen door. We wanted them to install the door. They told us that someone would stop by to measure the door and charged us $30. After a week we stopped in again to ask when to expect the person to measure the door. They said the person would be out the next week. The person stopped by that Tuesday, measured and we were contacted by Home Depot on Thursday to stop in and pick out the door. 2 weeks in. We picked out a door and hardware in stock and they told us the install would be that week. Paid $500. I called a week later on Wednesday to ask why we had not heard anything yet. They said the installer would call that day and if not to call back. This is crazy. I should not have to follow-up with a service provider to ensure they do their job. I will never by anything from Home Depot again. Go to Lowe's, Their service is exceptional.

I ordered some cement blocks from Home Depot, and the best they could do for a delivery window is 14 hours; sometime between 6am and 8pm!!!! However, if I was willing to pay more money, they could be more specific and narrow the window. That's just wrong.

I've been a Home Depot Consumer Credit Card member since 2012. On 05/27/2019 I never experienced anything quite like I did from an organization who I expected to have its departments in place to run its business effectively. I attempted to get a $50.00 gift card and a case of bottled water using my drivers license as the form to make the purchase which I have done on other occasions with absolutely no problem. Yesterday however, when the cashier attempted to run the transaction, she said it declined and was advised to call their fraud alert department to confirm my identity. She tells me, that I should be receiving a letter in the mail describing the fraud alert. I had no other credit card with me, which is why it left me in a bad situation because I need the card for gas and I was 100 miles away from home which is where Home Depot Credit Card is.

Awful Service. Ordered a BBQ online; paid for installation service. The BBQ was delivered; but I had to call multiple times to get the installation done. Company used is Assemblersinc.net. Home Depot on Saturday 5/25/19 kept me on hold for 54 minutes and confirmed Assemblersinc.Net will install the BBQ on 5/27/19. Changed our Memorial Day plans and no one showed up. Bottom line - go to an Internet ready company like BBQ.com. Avoid Home Depot and Assemblersinc.Net.

I applied for a card online and it clearly stated it will not affect my credit score. Liars. I received 2 notices where they checked it and it did affect my score. I do not appreciate being scammed just to get my damned service. I'm going to Lowe's!!!

Purchased washer/dryer/refrigerator on Sunday. Set up delivery for Friday. Received call Thursday afternoon confirming delivery between 1-5. No show or phone call. MISSED MY GRANDDAUGHTER'S GRADUATION DUE TO THESE UNPROFESSIONAL PEOPLE. Contact management. All you get, "I'm sorry." Yes they are sorry! Still willing to accept delivery today but told "impossible". Really. It's not impossible to choose to not deliver on a scheduled date and then expect a customer to wait 5 more days for the next open delivery date. Really? If you want customer service, DO NOT SHOP HERE!

Unfortunately I will not be buying any GE products or from Home Depot. From GE repairman not knowing how to replace a part and breaking the replacement to GE reordering part and being out of stock until further notice! Home Depot warranty department not following up or giving any updates on the status of the situation. It going to be over a month before this repair get done, that’s if everything goes to plan which I highly doubt!!!! There is absolutely no accountability by GE and Home Depot! They both suck!!!!

I received a rain chain from Home Depot. Product is fine, but I returned it. Reason, a shoe box size product in a box where a small VW could fit. Absolutely ridiculous with an enormous amount of plastic. Ordering online is probably not best for the environment anyway, but Home Depot just made an order of magnitude worse.

Do not order pergolas from Home Depot. I spent a lot of time researching pergolas and found one at Home Depot for $5,500. We decided to go with them as they were in the ballpark with the other bids I had received from two separate contractors. They sent out a contractor and when all was said and done the pergola and installation turned out to be $9,000!!!! That is $4,000 more than the other bids I received! Total rip off.

My husband and I are in the process of finishing our home renovations. We decided to get flooring through Home Depot. We were charged multiple times for one order and on top of that the order placed was wrong several times. Each time we called or went into the store for help get the problem fixed, we would get an email or look at our bank account and see more charges for something we already paid for. And for starters we had a lady tell us that our floors would arrive on a certain day later to find out that wasn’t even possible - causing us to spend hours on the phone and in store just to get the problem fixed and actually receive our floors. We are puzzled on how things can even get so messed up! Needless to say I would never ever order something major from Home Depot, whether in store or online. We unfortunately received very poor customer service and no real urgency to help us fix the double charges or the failed orders.

We are in the middle of kitchen cabinet installation contracted by Home Depot and put in the hands of the company they contract Crew2, who manages their various contractors. The product has been setting in my garage for eight weeks. Demo finally began two days ago. Day one fine - old cabinets removed. Day 2 Electrician fine job finished in a couple of hours. Day 3 plumber arrived early morning and finished his job. Contractor installer has not shown up today (vehicle Trouble). To be fair everyone I have dealt with at Home Depot and the contractors have been professional and very good at what they do. My issue is with Crew2 and their project manager. A sub-contractor with vehicle problems is not my problem until the project manager makes it my problem. It is Crew2's responsibility to get people on the job site. I have been told this is the only individual that can install my cabinets.

Home Depot re-laid my new carpet installation. I was not happy with the first person who did the installation. Home Depot inspected the install, and also found things that were not up to par on their end as well. A new date was assigned to me, and the carpet was re-installed with new carpet. Everything was pulled up, including the padding, and new padding, and carpet was installed. I can say Home Depot stepped up to the plate, took the bull by the horns and ran with it. I happy with this install, happy with the customer service I received from the manager and customer service young man in the carpet department at the East Windsor store. Would I recommend this store for others, YES. Thank you Home Depot for a install well done.

I received a letter from Home Depot stating that my credit account will be closed if I don't use the card by July 1, 2019. I will need to use the card by July 1 for anything if it's only for light bulbs or batteries. Yesterday May 22, 2019 I received another letter stating that my account has been closed (it is not yet July 1st) for lack of use. I had intended to use the card for some minor purchase before July 1. Prior to receiving these letters, in the last month I had actually purchased tools and home remodel items costing several hundred dollars and paid for them with a debit card. I immediately called the phone number (1-877-969-3920) provided to speak to someone regarding this matter. The person that I had spoken to could not help with the account. When a manager came on the phone she stated that she could do anything. She also informed me that no one in the Home Depot organization could do anything.

We originally paid for express delivery and choose the window of time for delivery. They never showed the first day or called, when we called we were informed the order would be arriving the next day, they had made the change without notifying us. Next day the same thing happened again. We have now taken 4 days off work trying to meet this delivery.

I ordered a pallet of pavestone rocks. When the delivery truck got here they couldn't unload the pallet because the pallet jack couldn't handle the load. Why deliver them in that manner in the first place? Home Depot was suppose to redeliver them and they ended up cancelling my order. They didn't want to "deal" with it. What a sorry company.

Everything you can expect in the way of customer service from a big box store that pays very little to it's employees. The measure center is hopeless, manned by drones who can't answer the most basic question without putting you on hold and getting a manager. Nothing is customizable, it has to work with their cookie cutter software or you're out of luck. Go somewhere else.

We ordered artificial turf that was supposed to deliver on 5/9. The delivery call was made but the carrier said we had to unload the turf from the truck. This delivery is to a residential address, how would they expect us to unload it? Customer service were contacted and was told a resolution within 48 to 72 hours, but we received no call back. We did online chat recently to follow up on the issue and was told that it will take another 7 to 10 days for review. No one makes a heavy load purchase and think they need to unload it themselves. There should have been large prints to inform the consumer if that was the case. I wouldn't have purchased it or seek out another vendor who has carriers that could unload. We are having turf laid out prior to a backyard event but Home Depot is making this very difficult so I am not happy with their service even though we regularly buy their products at the store. Just don't trust them with delivery of large item.

Marty from Home Depot came out and we discuss Renovations of my bathroom, we discuss the toilets, the towel on the floors, vanity painting, the walls. Marty said that they normally paint the walls white which I told him I didn't want white and they didn't do the walls anyway so they contract out to Romanoff Renovations. Only thing they had on the paperwork was remodel tub to shower conversion so they lies just to get sales and Marty the man from Home Depot was supposed to return my call. I haven't heard from him. They finish my bathroom on May 10th 2019 Romanoff Renovation which is only tub to shower conversion. I didn't get toilet and the sink and vanity tiles on the floor on the walls painted as Marty and I had discussed so I will get Home Depot zero Stars. So if you hear the Home Depot renovation and remodel run the other way. Go to someone else!

It’s been several months that we have been trying to get satisfaction from a window installation that leaks and now we have water damage. They sent someone out which we thought was suppose recommend options but instead just automatically without discussion sloppily caulked the window. It still leaks and the damage is still there.

When I was looking at buying a new fridge the sales associate said yes there is free delivery and 20.00 for taking away the old one and also that they would hook up my ice maker that they knew how to do do all that. Then I kept looking found one on clearance. So I decided to buy that, now all of the sudden delivery is 99.00. They will not hook up ice maker and will not even with the 20.00 will not take away my old fridge.

Door will not stay closed. One door is higher than the other. Home Depot sent the same installer back. He advised it's the door. Home Depot sent the manufacturer out who advised was not installed right.

I'm remodeling my master bathroom, and ordered vanity with stone countertop at Home Depot. Everything went smoothly, until having to deal with the subcontractor, "Stone System", who serviced on countertop. After calling multiple times, they finally came to do "onsite" measurement to cut the countertop. Later, they said that they cannot do the job because the mirror was install onto the wall and afraid to break the mirror, so they rudely refused to do the installing with the mirror in place. The Home Depot will not help me with anything. So I found another stone company to do installing, and just have the "Stone System" cut the countertop for me. They cut it wrong size, and not cut out the holes for sinks and faucets. When I tried to go back to Home Depot to return and get refund, they refused to give refund and rather very rude.

I purchased moldings online and the store called that they were out of them was out of them. I was told I couldn't transfer the order to a store that had them. I had to cancel the order. Easier said than done. Online wouldn't work. Had to call. Phone system is horrible. Finally got a person and got the order cancelled. I have to repurchase the moldings only to find the would hold my money 5 days. They took my money right away but they don't feel I deserve credit right away when it was their screw up. I do building maintenance for rental properties so I am always buying materials. I will NEVER purchase from Home Depot again.

I placed an order for a patio set back in March. In April my order happened to "get lost" during transportation. A 7 piece patio set went missing. No email was sent, I found out when it was past a week from delivery. Since then I have called 2x. The last call was towards the end of April to try and get the order shipped. It was then put on a backorder. Today May 13th, the rep told me that I have until June 17th to receive it and there is no ETA.

Had a lousy $500 Home Depot card and always paid it off. They took it away for some reason. Won't give them my business. Gave no good reason for taking the card away and I needed it for when I rented their vans. Always brought the van back how I got it, never caused any damage and still took my lousy $500 Home Depot card away. Pathetic after spending 10s of thousands there. Do yourself a favor and go to Rona or Home Hardware.

I paid for lumber on a "Will Call" basis four years ago. They called twice saying it was in and I showed up to find out it was a mistake and they still didn't have what I paid for. I borrowed a truck both times. They've never called again and I bought what I needed elsewhere. I emailed them at an address on their website concerning this and they never replied. My email simply got me added to their promotional offers emailings. I know they got my complaint because I now get their generic email offerings. I figure I'm just out my money but I won't go back.

Terrible product! The sales associate highly recommended Behr Deckover, stating it would fill in cracks and make old decks look new. One winter season and it is peeling off in sheets. Reviews are awful, can cause rot.

I purchase a 5 year protection plan for my LG refrigerator from Home Depot. I had 2 large storage bins to break so I file a claim with the protection team. They informed me that my plan would only cover 50 percent because it was cosmetic. When I bought the plan they said it covered everything. I went back to the store in Jackson Ms. and they me a brochure which stated Home Depot would pay 50 percent of the product. I purchased both bins and file my claim for reimbursement. They gave me the run around for 2 months and told me at the end, "We don't cover that." I tried to explain to the supervisor and someone in customer care that someone in the protection plan office said they do. They simply said, "We don't." I will not buy another major appliance from Home Depot.

Got a refund on an item 2 days still has not been credited to my account. Went in to the Home Depot to ask manager about my refund. When I told him I couldn’t believe a multi million dollar company couldn’t do quicker he reminded me Home Depot was a multi billion dollar operation but it takes up to a month to get refund. Yea I see why Home Depot is a multi billion dollar operation. They are making interest off the customer refunds that are sitting in their bank. In my opinion that is a scam move.

If you want to ruin your weekends or wait on Home Depot home delivery, you need to pay for their delivery services. I ordered April 27 and it’s May 10, still keeping my fingers cross. Never again! Will I bother with this mess again, I had much better experience with Lowe’s.

I would like to acknowledge BOB & ALECIA! Both were a pleasure to work with! I had a few issues to resolve, BOB IMMEDIATELY resolved all issues in a very respectable manner! ALECIA was an absolute pleasure to work with! She kept her promise in returning my calls in a promised time frame! ALECIA'S assistance was above expectations!

Deserves negative stars. Bought a new high end dishwasher online thru Home Depot. 2 guys showed up at my house claiming to be the assigned installers. I asked them for a business card/I.D. & none was given. First they tried to shake me down for more money than the agreed & prepaid online installation fee. The installation fee actually costs double, they said. They made vague threats about calling their employer to get a higher billing cost. I called their bluff, saying go ahead & call their boss. Then they said an extra $50 would do the trick, clearly wanting me to just hand over $50 cash. I said call to their office & get the real cost, which never happened. They froze for a bit, stalling to scam their extra $50. I said to call their office & for them to do what you have to to do to complete the installation. Get it done I said, despite their convoluted antics, drama, scams etc.

I will never purchase anything from Home Depot again. On March 30, 2019 I ordered a mini fridge online in Home Depot, with the assistance of the salesperson and a over the counter microwave oven and paid for installation package. The fridge was to be delivered April 2 and micro April 3, 2019. I wasn't told until late April 2, 2019 that they were unable to deliver the fridge until April 3, 2019. They were delivered by two different companies contracted by Home Depot. When the microwave was delivered, I was told the screws that came with the microwave didn't fit into the area and I would have to go purchase some that would, they would come back and install it.

All I wanted to do was return a product that I ordered online by using their courier Sameday Worldwide. It's taken me 5 days and over 2.5 hours on the phone with different people to arrange a pickup date. They always ask for "security" purposes my name and address but never once asked for my phone number, which was incorrect, and the reason the product was never picked up. Every time I called they would put me on hold to either "figure" out the problem or arrange another date. I would wait on the phone for a minimum of 20 mins and one day spent 1 hour and 21 mins for them to arrange another pickup. But because Sameday Worldwide had the wrong number they couldn't contact me. So I spent hours on the phone to figure this out.

Ordered a stove from Home Depot Whitehall PA and FSA trucking company in Gouldsboro area PA was scheduled to deliver between 3 pm and 7 pm. We called at 5 pm because we had dinner reservations at 8 pm and was assured that we would have it by 7 pm. The delivery was never made, and the next day we called to find out what happened. What we were told was they don't know. Now they said, "We can deliver tomorrow", now you figure that the stove is still on the truck? Nope. All trucks are out on deliveries and this call was at 8 am sharp.

I ordered three items on Home Depot website specifically for STORE PICK UP near my home. Home Depot elected to send two of my items to my old address in a different city. I did not change my shipping address as I did not order anything to be shipped. They now refuse to refund my money though they sent item to an address in different city. I would not advise anyone to order from this store as they ignore your specific order requests, deliver items to inaccurate addresses then refuse to give you your money back for their mistake. BIG RIPOFF. THEFT!!!! I am also reporting them to BBB and FTC.

If you are planning a remodeling project please stay away from Home Depot. We ordered a number of items and they either came in damaged or did not arrive as promised. I have called each time and have been hung up on each time. We bought tile and 4/9 boxes were broken into tiny pieces. Our vanity and countertop were promised to be delivered on a Monday, it was delivered on Thursday. Now my project is delayed yet again because my shower base has not come in as promised on 5/2 between 330 pm - 530 pm.

Long story short, Home Depot contracted out to this Clown at Fence One in Plains PA named Jimmy, he then contracted out to some hardworking guys, who had no leadership because the boss kept taking off every 5 minutes. So now no one will stand behind the gates or fence. Not only that no one can get in or out of them either!!! The gates are so messed up that they will not shut correctly, or open. My son cannot open then and has to run around the whole yard to get out. So now I have a fence that has nonworking gates! The front gate is so off that it looks uneven! Thanks Fence One! Thanks Home Depot!

I ordered an impact driver online from Home Depot because they claimed I could pick it up in the store near my house in 3-5 days. It's been 11 days, and the delivery date has been delayed twice. I really needed this tool for a job, and if they didn't lie to me to secure the sale I could have gotten it from Amazon delivered in a day or two TO MY DOOR. I’m shocked that in this day and age when more and more people are shopping online, and with Amazon breathing down every retailer's neck, that a giant like Home Depot can afford to have their heads so far up their **. I’ll never order anything from Home Depot again.

I got a weed eater TB22 EC. I'm really handy with small gas engines. I make a living off of it actually. Troy-Bilt is the most problematic equipment I work on. Not only that when it comes time for replacement parts, such as a carb rebuild kit. Or any other parts, you're better off and going and buying a new one (of different brAnd unless you're fine with buying new every couple years).

I hire Home Depot to do the Kitchen and countertop in my kitchen. They only want to signed the contract agreement and they never follow up on installation or final products. You have to do it yourself. They don't deliver what they promise. The agreement was for more than $17,000. They don't explained all the details of what is going to be complete. Also I am being calling since December 2018 to finalized my invoice because they have to issued a credit for items that were never install and so far no answer.

Have a new baby in the family and paid for a carpet installation to be done for his nursery. Floor has been stripped as well as all furniture. Was told it would probably be a week or so — that was 13 days ago. The baby was born on 4/27/19, Got a call today with another 2-day delay (voicemail) and now they are not returning my calls. NEXT time, no big box stores (Home Depot and Lowe’s). We will go to local carpet dealer.

We ordered a dryer from Home Depot to be delivered. The first date of delivery we were told a delivery time of 11:30 to 3:30. Got a call at 2:30 stating the delivery would be there at 4:30. 5:00 get a one ring. Hang up. 5:15 I call and am told delivery truck called and left a message and home owner was not at home. That was the first lie. Next delivery date a week out. On that date had a delivery time of 11:00 to 3:00. Checked the app at 12 noon and said it was rescheduled to the next week. No call, no nothing. Called to find out what happened and was told the dryer had just gotten there. Really it was on your delivery truck last week. Second bold faced lie. Cancelled order and will never shop there again.

I had an install of carpet four rooms. They scraped the baseboards, badly, in all four rooms, some doors, and put scuffs and a few small holes in drywall. These rooms were painted less than a year ago!

We ordered cabinetry online from Home Depot. BE AWARE they used unreputable third party trucking companies. The delivery guy only delivered one cabinet when my on line status showed several days earlier that six other cabinets were also to be delivered. The truck driver from NSD told me they only had one on the truck and handed me an electronic page to sign for delivery of the one cabinet. However, several days later I checked to see the delivery status for the other cabinets and it was shown they were DELIVERED!

Our local Home Depot store has been important to us forever. We rely on Home Depot for everything they offer. We built our new home in Mahwah NJ 1½ years ago and unfortunately we have had bad experiences one after the other with our local store. The most recent drove me to write this review. On April 11th we placed an order for 2 shower bases for the home we are building for our son. We received a notice that the bases would be in the local store on Wednesday, 4/24. We gave it an extra day and on Thursday, 4/25 my husband went to the store to pick up the parts. He was told that the parts were not in the store and it wasn't their fault. The webstore and Atlanta were the problem. They over promised and didn't perform.

Ordered cabinets and new countertops for kitchen and bath in October and still not done April 36! Cabinet fronts arrived wrong size and were bowed; reordered and came back 2nd time still wrong! 3rd visit today and still not right and runaround from Home Depot at all levels of management.

Purchase a stackup washer dryer unit in August 2017 with 5 year extended warranty. They did not foretell the unit is only for home use. I had it in a salon and used regularly twice a day now it makes noise and Home Depot guy came and said bearing is shot. But they Home Depot refuses to fix it because they said it is used as commercial. I never been explained that when they asked me to purchase protection. What a rip-off Home Depot.

This is the first time ordering thru them online. I ordered a twin bed and box spring. I paid with my prepaid credit card which I received a notification that the purchase was approved and posted to my card the same day and time ordered. A week later the box spring arrived and I received another notification from my card that they had charged my card yet again and that my available balance which was 151$ was now -181$. I called my bank and was informed that Home Depot had accidentally charged my card twice and was returning the money to my card. Which I totally understand mistakes are made. What I don't agree with is I was also informed that Home Depot takes 10 business days to return the money!

Rudeness and lack of extremely basic plumbing knowledge. To Pick up an order of two metal black pipes that were 1/4 inches on the outside diameter and 18 inches long. Purpose, was to construct a paint can holder, so my paint can would be out of my way. None of the paint can holders on the market were what I had needed to keep out of the way of my feet and maybe causing a slip/fall injury or death. This incident happened late one evening (on a weekend) during the month of April 2019. It's too easy for anyone to tell, which employees are the workers and which ones are the workers. Too Many Thoughtless Goof offs in the Mattoon, Illinois store, except for the much older and experienced men and women workers of this said store. Suggest that every manager in this store be removed and replaced by people who were not originally trained by Home Depot.

This is my second order from Home Depot this year. The first order was received but never shipped. Same thing on this order. I called to find out the status as the order showed it was received but had not been shipped but the delivery date was supposed to be tomorrow. After chatting online with HD, I was assured I would receive it as promised. Then I received an email from the person I chatted with and was told that it won't ship until MAY 15th. I called to cancel the order since I need this NOW not in May or whenever they choose to ship it. I got the runaround and was told that you can only cancel an online order with home delivery within 45 min of the order. Really!!! NEVER again will I order from Home Depot.

Today I attempted to purchase roughly $175 in weekend supplies at my local Home Depot where I normally buy $50-500 per weekend in home, yard and construction supplies. Today I needed to purchase a $250 Home Depot gift card for a friend's marriage present. The CSR at checkout asked me for my Home Depot credit card which I gave her while stating that I did not think you could use a credit card to purchase a gift card (somewhat common knowledge) to which she stated no problem.

I ordered a dryer from Home Depot online. BIG mistake. Once delivered, the $750 dryer was subpar. This is Maytag's fault, and my lesson for not picking out an appliance in person. However, it's one day old, and HD will not take it back, even though I would be willing to exchange and pick out different dryer. Had I known this was their policy, I would never order from them. The worse part - the manager I spoke to (after 5 transfers on the phone) was arrogant (I was nice!!), non caring. As a realtor, I hear from so many customers that they've had bad experiences with HD and will only shop Lowe's. I used to defend HD....no longer.

We spent a small fortune on cabinets, counters, and appliances. The appliance delivery people refused to deliver the appliances into the house. They left them in the garage and left. The counter installer broke a drawer and damaged the pantry cabinet, the most expensive cabinet. The Customer Specialist was not helpful about getting anything done or offer reparations. Look elsewhere.

Home Depot Flooring and Carpet service is pathetic. Not at all reliable and trustworthy. I would not suggest any other vendor when compared to Home Depot. I have ordered a 7 day install carpet and the day before the installation schedule the company calls and says they did not order the carpet and will install a week later. This ruined my entire plan. I had taken leave from work for the install and they just canceled on me. I did not get paid from my office for the day. In all I just lost money and time and the install did not happen too. Home Depot has an external company for carpet install and they do not have any control over it. I had a worst experience with them.

They say you get a military discount in honor of your service, but now they have an item on sale to the general public they won’t honor your service, just because it’s on sale to the public. Home Depot should still honor their commitment to vets. Even on sale prices. This is what honoring is, the purpose is to separate our sacrifices from the public, very disappointed in Home Depot and the cashier who, made me feel like I was asking for welfare.

Had a roof installed in DEC. The roof leaked and not where I had the leak. This leak came in through my light so they came put another roof on and here I am with my roof leaking for the second time through my light. I would never use this company again. Beware. Their management is the worse. Named is Gary. Never returns calls.

I purchased an EGO mower from Home Depot. Actually, I've purchased 4 EGO products from them. I've had a couple of minor problems with the mower causing me to take it to HD for service. I called EGO both times to be assured it is under warranty. BOTH times Home Depot tried to charge me for the parts and labor EVEN after bring a case number and showing it was closed and under warranty.

They said they lost the first cast iron bathtub I ordered, so that cost me 4 days of remodeling and I had to call about the order. They didn't tell me. Said I had to cancel the first order and order it again. The delivery date was pushed back another 2 weeks. The delivery company set up day/time: between 12 and 4 pm....and I had to call them when it went past 4 pm. Said driver called in sick... They setup a second day/time: 10 to 4pm and it happened again. I wasted 2 days sitting around waiting for them. The Third time they made it to the house but the driver/partner were not given proper equipment to White Glove delivery into my house. I had to help them or they would have never gotten it in. Because of the delay, I lost my first contractor and had to pay more to hire a second crew. Plus pushed my remodel back at least 3 weeks.

We bought an oven at Home Depot. That oven has been giving us problems ever since we started using the oven. We called. They sent someone out. They ordered the part they need to order. Another part came out again. Not working. Gas leaking. Had to call PG knee twice. Still not working, still smell gas. We need a new oven ASAP. It’s still under warranty and we been getting the runaround. Someone help us please. I’m going to call seven on your side if we don’t get this resolved!

Bought 43 gallon container (actually 2)-had them sent to the house due to the size & no way to transport. 1 lid came back broken. Can't get replacement or refund without sending both lids & both containers (size of a small bathtub) to the store. First told to just bring in the lid for exchange-carted it there & had to haul it home. Home Depot told me to contact the company "Iris"-no helpful info had to look it up myself. Iris won't replace lid without sending all 4 pieces back-no guarantee the next ones won't have broken lids either. I will use Lowe's or Amazon in the future.

On July 2018, I bought a patio furniture, which, after several calls and interaction with homedepot.com customer service, arrived damaged. I thought it was a one-time thing so I tried to give them a second chance this year. On March 17, 2019, I placed a new order for a patio furniture. It was supposed to arrive on March 22. It didn't. I call to Home Depot and told me that there were some problems because they had two carriers. One has the chairs and the other had the table.

The worst customer service EVER!!!! I purchased a grill and lo and behold they charged my card 5 times for the same purchase! The store won't help me saying that they only show one purchase even though I brought them details from the bank showing it came out of my account 5 times! Corporate says there is nothing they can do that I have to dispute it with my bank. So incredibly glad that I have almost $2000.00 that I can just throw away. Now I get to wait at least 2 weeks before I can even think about getting my money back. Thanks Home Depot! I don't care if it costs me more to shop somewhere else, I will never spend another dime in your stores!

I purchased a 10 ft X 2 ft 1 in. X 1.5 in. butcher block from Home Depot online for $129.00 ($137.19 with tax). I received a 4 ft butcher block. I have the email confirmation showing the price I paid and that it was supposed to be for the 10 ft butcher block. Obviously I wanted to return the butcher block and get the size that I ordered. When my husband called to have them fix the problem they set up a pick up to return the 4 ft piece, but would not send me the correct size I ordered. The only way they would sent me the right size was if I would pay $329.00 for it. That is $200 more than what the website said when I bought it.

Order Saniflo toilet from local Home Depot. Said it would be 2 weeks, was over a month before it came. Brought it home, opened it up. The tank was smashed. Called customer support agent Pritesh **. He was good first day, but after that was terrible at getting back. Gave wrong delivery dates. Was over a month before it came. Would not give me a straight answer on store credit for lost time. When it finally came in my local Home Depot store they were helpful and tried to make it better. But I will never special order anything from the Home Depot again. If it's not in the store go somewhere else’s.

This is with regards to their home services. Recently, I hired Home Depot Cambridge to install a shower in my basement (shower purchased from Home Depot). The contract I signed indicated "All labour at $75/hour, plus materials." There was additional work to be done - two pieces of drywall, and a fixture replacement. I received my bill and it was almost $4800 (including $450 material). I called to inquire and was informed it is $75/hour PER PERSON (not indicated in the contract) PLUS driving time. That in of itself is unreasonable for your Cambridge customers - your contractor is in Breslau.

I have signed a contract with Home Depot in October 2017 to begin work on my kitchen. The contract stated that the service will be delivered/project will be completed within a reasonable timeline. During verbal discussions during the planning stages of the project the completion timeline of around Christmas 2017 or shortly after (January 2018) was assumed as the end of the project. In reality the project was completed with many many issues only in April-May 2018. We were forced to live with no kitchen, no access to clean dishes or a way to prepare food for months and months, far beyond the original promised completion timeline.

Home Depot and installers blame each other, and they are unable to install a new under the counter. So I am disputing the install on HD credit card and asking them to remove everything. After three weeks still no response.

Winter Vortex 2019. Home Depot Windows are the worst. I finally had my windows installed properly! I ordered windows in Oct 2018. Due to scheduling, I had to wait until Jan 2019 for install (really). Finally Jan 6 my windows were installed. They were forced closed by the installer and once I tried to open/close I couldn’t. I couldn’t close them again. When I called back 1 day later, the representative said I had to wait, and that could take 2 weeks. I JUST GOT THEM INSTALLED THE PREVIOUS DAY!

Every time I go to Home Depot, the staff is friendly and helpful. They have a wonderful gardening section from shrubs to flowers to trimmers or mowers. I would highly recommend them. The plants are well marked and are very healthy. They are also happy to refund your money if needed.

I saw an item on sale, so I went to the Home Depot off of Holzwarth Rd Spring TX. The price online was different from the price marked in the store. When I got to the register I ask the manager if he’d match the price online. ($20) He said no very rudely. Was not friendly at all. When the cashier rang up the item it was $60 more than the item was marked in the floor. Once again the manager was very rude. I left. Went to the Home Depot in the Woodlands. The manager and customer service employees were super nice. Matched the price. The manager at the store in Spring lost a customer over $20 on a $650 sale. Do yourself a favor. Don’t frequent this location until Home Depot upper management ratifies their decision to promote this rude person to manager.

My husband and I purchased a bathroom vanity (SKU 1000825093) plus delivery and installation. Purchase and delivery went as smoothly as can be expected. Trying to get someone to do the installation was a frustrating NIGHTMARE! The first contractor bailed on us twice with weak inexcusable excuses. (Mar. 20 and 23) The second contractor was excellent, but unable to complete the job in the time allotted. He was removed from the job for no apparent reason before he could return to us.

We went into Cleveland Ave Store (OHIO) and talked to some nice sales people back in FEBRUARY - ordered carpet for our very simple great room sized 12x 30 - the room is a basic rectangle with no alcoves, no special sizing etc. When the carpet layers show up -- they have 3 pieces of carpet which they want to patch together with 2 SEAMS that would be at each doorway... We were surprised because we never authorized three piece carpet with SEAMS due to high traffic area because we know that if a carpet has seams they will start to show soon after due to wear and tear.

Was looking for a nice multi-ladder I needed for my business, needed it for the next morning, so I missed my daughter's musical to get this ladder. I drive extra to go to a further Home Depot for one supposed to be in stock for 180, I get there. They only have the EXACT same ladder WITHOUT these bonus wheels on it for 300!? Turns out they didn't really have one for 180. Their system just said it was in stock, so after about 30-45 minutes I'm told they can't help me on price whatsoever despite them telling me it was in stock when it wasn't.

I got a Home Depot/Citibank card over a year and a half ago. I used the card for an HVAC repair that I needed down to my house. So Citibank double charged me for the repair then I disputed it and they ruled in my favor then put the charge back on my account! I've been dealing with this for 9 months now. One of their representatives even got nasty with me. This company is worthless and I will soon come after them with my attorney.

I needed 1300 square feet of tile. The store did not carry that amount, so Customer Service said they could order it. After the order was delivered, I discovered online they charged me per case pricing when there was a pallet price available. $700 difference. Home Depot refused to issue any type of credit, even though it was their Customer Service mistake. They said I should have asked for pallet pricing, even though no one told me that was even an option. Home Depot should correct their employee's mistake and issue me my credit.

Ordered shed for my dad who is 75 years old. Home Depot got a third party trucking company to deliver a 10x10. The trucking company will only deliver if my dad helps driver. Home Depot says he don't have to help. Also ordered March 24. It's now April 1. Still no shed. So I tried to return it. Home Depot will not do a return till shed shows up and you refuse it. But the the trucking company won't deliver because my dad can't and will not help. He has a bad heart. Had to call credit card company to file complaint to get money back but no resolution as of yet.

Went to local HD in Plano this evening, 3/31, to purchase a solar outside light. Man was helping me when another man called him over, said loud enough for me to hear him talk to the man and another man to basically spend less time with customers and focus on stocking the shelving. And if not that there would be formal reviews leading to dismissal. As a professional, corporate woman I was appalled by this lack of courtesy and open rude, belittling behavior. His apron had Toby on it. If this is what this company hires and uses for management style this lady wants no part of it. I spoke to the man helping me, asked him if this was normal here, but he took the upper, professional stance. I left the store and drove to a local Lowe's store.

Hello, I ordered a new stove, dishwasher and microwave from the Home Depot in Sioux Falls, SD, in February, 2019. At the time of ordering, all appliances were in stock and delivery was scheduled. Day before 1st delivery date, I received a text of delivery confirmation. The day of delivery I took a half day off of work, for delivery between 2-6pm....no show.

Then we go to the check out and I have to check out my order. WOW! So now they save money at the check out by needing less people! awesome! So let's add this up... 1. No service, 2. Terrible lumber, 3. No savings, 4. Their profits go up with consumer getting nothing but more work and no pay. I guess I will just go to a full service lumber yard! SAY BYE TO ALL YOUR PAST LOYAL CUSTOMERS!

What a nightmare, I've contacted Home Depot's Asurion's service plan program to cancel their terrible service and asked for my money to be returned. I've phoned 4 times, written 2-formal letters and still nothing. It's been over a month and I've threatened to contact an attorney. When phone calls are made, I get a major "run-around" with none of the wanna-be service representatives taking responsibility to simply cancel service. They keep informing me that I have to send a letter to cancel (two have already been sent). Buyer beware, this service is horrible.

My experience with the Pro Desk. So, I got a quote from Lowe’s on a deck I am building 22’ x 14’. I wanted to compare with Home Depot. I went in on Sunday to speak with someone at the Pro Desk and waited for 20 min before stopping someone and asking if anyone was working. “No pro desk has the day off”. Ok I gave customer service a copy of my Lowe’s quote and information. I called the next day to check and they are working on it, I called two days later, it’s almost done and they will send it to me, finally I called after a week and get told “we have not had time to get it done, we are short handed and it is too difficult”. But they have found time to go home early every day this week. This has held up my build for a week and I am not happy. Save your time and stress and just get it done at Lowe’s. I had too.

I bought 5 gallons of Behr stain during a red, white and blue sale where they claim to offer $40 dollar rebate. I went online, filled out info, got tracking number and verified that it was processed. Three months later I contacted rebate office and they said they were overwhelmed with rebates that it will be sent soon. Waited till January of 2019 and contacted them again and they had told me it was sent out before the first time I contacted them where they told me it will be sent to me soon. So I come to the conclusion that $40 is not worth my time so as a contractor I will not go to Home Depot to buy anything if I can help it.

I needed a couple of sheets of beadboard, they were still wrapped from transport and were too high for me to reach. I went and found an employee to help. He said, "Sure," and followed me over to the trim area. As he was attempting to find a ladder, a woman grabbed him and asked him to cut some trim for her. He stopped helping me, and started cutting her trim, she had 9 pieces to cut. I waited patiently as he help her. After he was done, he started to get the beadboard I needed, and then his phone rang, he stopped to answer, as I waited. Four phone calls later, I left without the beadboard as he answered his phone. I realize I'm not special nor, important. But GODDAMN can I get a little help? This isn't the first time I've had this problem. But it's the last. I'm going to Lowe's or Lumberman's from now on.

I purchased an appliances and delivery should arrive between 3:30 to 7:30 pm. I been waiting since 6:00 pm. Called 4 times and been told someone will contact me in half hour. It been 10:31 pm and I still waiting and now nobody answer my calls and then said need to wait 24 to 72 hours until they call me back. Really.. This is so unprofessional..

Home Depot does not honour their 30 day price discount. We paid 22% more for a product than the sale price which appeared within 30 days. They were emailed about this, but did not respond, when we called about they said it was too late. Interesting "customer service", don't reply to customer email, then tell client too late.

I've ordered new cabinet doors through store # 4707 and after re-order and a second re-order, third time the doors were misplaced, between the manufacturer and the store. Although store employee signed as received, they were not in the package: I was told that the signature ID for the pallet, and not for each individual set of items. I understood, mistakes happen and it will take another 5 weeks for the store to correct their mistake, but thought to ask their sister store # 4706 to check and see if they did not receive the doors by mistake since it's been established that mistakes happen.

We ordered a Keter shed from Home Depot on March 3. The HD site said the shed would be delivered on March 25 and that we would receive an e-mail when the shed shipped. Having not received an e-mail by March 25, I e-mailed HD customer support. No response. I then clicked on the "online chat" and explained the problem. We have a Pod in our driveway waiting on the shed to move items into it and remove the pod. The pod costs about $200 a month.

For some time now, I have seen Home Depot as my 'go to' place for lumber, softener salt, tools, filters, even a vacuum cleaner, etc., so it was natural to go there when I was in need of a new washer. I invested in a nice front loading LG washer and was encouraged and pleased to further invest in the 5 year warranty plan that "would cover anything that could go wrong". In Home Depot's words, on the front page of Protection Plan folder, the warranty is advertised as "No Deductibles, No Additional Fees, No Kidding". Note the last two parts.

We ordered four American Standard toilets. We ordered the installation and carry out of old toilets as well. On the day of the install, Home Depot called to say that one of the toilet lid was broken and they could only install the three toilets and come back to do the last one. Since we would have to waste another day doing the same thing, we told them we would wait and have all four installed on the same day. We waited another 10 days to finally get them installed. The guy who installed them, did a good job. But I still think HD should check orders as they come into the store to avoid this situation. After we received the toilets, we find that the dimensions of these new toilets are an inch smaller than our old toilets. We did not check the exact size as the samples they have in the store are placed very high on the display rack. We feel the salesperson should have alerted us to the size. Apparently, they don't make that size anymore.

Rented a pressure washer for 24 hours. PW didn't work, called them and let them know I’d be bringing it back in early due to the issues I was experiencing. When returning the PW I couldn't get a refund, let alone offered to rent a different pressure washer. The managers repeated "the rental contract states" a dozen times before I gave up explaining. They're as incompetent as their products. I'm glad my credit card I opened with them can be cancelled immediately and they won't receive any more money from me.

I am a professional woodworker and DIY person who has 2 homes, splitting my time between Rockland County, NY, and Weber County, UT. When not making things in my shop, I do all of the maintenance, repairs, and enhancements on my two aging homes. The HD stores in Ogden, UT and Nanuet, NY are like night and day. Ogden being well managed and Nanuet being terribly managed. It’s hard to believe they are both part of the same company. Ogden’s staff are helpful, knowledgeable, well-spoken, friendly, and efficient. Nanuet’s staff possess, for the most part, opposite qualities.

Shane did all I asked and more and his prices were very reasonable with quality work. Great work Shane. I WOULD RECOMMEND SHANE FOR ANY JOB AROUND THE HOME THAT YOU WOULD NOT WANT TO TACKLE YOURSELF. He installed a tub surround, kitchen counter and hung some interior doors, all look great.

Could not find anyone to help me purchase faucets. People working there are nonexistent and clueless. Shop online and they take better care of you. Will never shop there again!!! They need people to guide you to merchandise as well.

I placed an order online via homedepot.com on February 5th to replace a dishwasher that was no longer functioning. I included the installation and haul away service with my purchase for the convenience of not managing those steps separately. My delivery/installation date was scheduled for February 9th. The delivery/installation contractor (Freight Rite) arrived on the afternoon of February 9th with the new dishwasher and soon discovered they did not have the correct water line hose to install the unit. They then suggested that I get a plumber to complete the install or try going to the store to get the correct hose, but they were not going to be able to install the unit that day. I refused delivery of the unit as Home Depot's policy is to not allow returns if delivery is accepted. The contractor packed up the unit, noted that someone would be contacting me, and left.

I purchased a new LG fridge on Feb 19, 2019. It was delivered on March 1, the 3rd party company they hired scratched the whole front panel of one door. They played it off like it wasn’t a big deal and continued to move the product into my home. I contacted Home Depot reps they told me not to sign or accept damaged product. It was sent back and Home Depot customer care said within 10 days we shall receive a replacement appliance.

I ordered a compact stacking dryer from them and took the home delivery option. It arrived ahead of schedule, was left at the front door. This was on a Thursday so I was able to get it in the house and put it out of the way until my son came on Saturday to help remove the old dryer and install the new one. When we opened the box, the dryer had 3 dents in it but because of their damaged item return policy, the fact that it was already past 48 hrs when we opened the box and because the UPS driver made sure to drop the item and run no returns for me. It may not seem like $355.00 is much to Home Depot but when you're an elderly single lady and it's all you have to spend, it is a big deal. I'll never buy from them again.

Researched and ordered a tub and surround (Sterling by Kohler) for our refurbish (to the studs) project. Ordered from Home Depot. I did note that many reviews complained about the cracked product (an acrylic composite), but it was a national brand and likely distributed the same product to the other consumer outlets. I falsely assumed they would have taken care of any short-term issues. I was wrong - or Home Depot is shipping product from other stores that were returned as "DAMAGED" - which is my current theory and conclusion.