Home Depot Reviews

This happened a few years ago but I couldn't leave the review at the time because too much time had passed. Anyway, what happened was I bought a Ryobi set and they mistakenly sent me two. They only had charged me for one. Being the nice guy I am I emailed them to let them know. They ask if I could send the extra one back. They paid for the return label but not for the pick-up. I had to drive to the place for it to be delivered. Which was about an hour drive to and from. They had told me they'd give me a discount for the time I had to spend to drop off the package. (I don't know why they didn't just let me return it to any Home Depot as that would have saved me time.)

A Toxic Environment. A loyal and faithful customer over fifteen years. I have personally experienced extreme racism at this location. The first incident a ** female clerk intentionally snatched a bank card from my hand when I was going through my billfold to find the right card. I never received an apology from the store manager instead her behavior toward made me feel as if I was responsible for the clerk’s egregious behavior. Thinking this was a one time out of the ordinary event I continued doing business at this store spending thousands of dollars to maintain my homes.

I went to the Home Depot store in Victor New York to purchase two outside lamp posts that I found on the THD website. I told her that I wanted to order them through the store so that I could get the veteran's discount. The woman at the customer service desk told me that I have to order them online and come in to get the discount afterwards. I went to the store today and was told that the discount doesn't apply to online orders as online orders are not home depot. THE ORDER WAS PLACED ON THE HOME DEPOT WEBSITE!!! The manager stated that they don't give veteran's discounts on online orders because anybody could claim to be a veteran. I told him that that is not true because a person has to show a veteran's ID to get the discount. He said "well I'm sorry but that's the way it is. VETERANS, DON'T WASTE YOUR MONEY, SHOP AT LOWE'S!!!

Not happy with a brand being sold at Home Depot! I love the store but a brand being sold online at home depot is awful, they advertise a warranty that they won't stand behind. I have been in contact with them for three weeks trying to get somewhere and am no further than when I started. Hours and hours and hours on the phone! If you don't believe me look at their customer reviews. Please DO NOT PURCHASE LOREX VIDEO SURVEILLANCE SYSTEMS!!!!

Tool rental charged me for damage protection that I did not agree to. They insisted I agreed to it because I signed the electronic pad but the tool protection clause was not visible on the keypad and I was not asked if I wanted it. Refused to refund my money for this damage protection. Then, when finally charging me, after having this conversation with them, the cashier actually scrolled through all the terms and conditions ON MY BEHALF and then said "sign here". After JUST having the conversation that I was not given the opportunity to read what I was signing to in the first place! Home Depot needs to review their charging policies, they are playing fast and loose with peoples' contracts and signatures.

Can you believe the lack of customer service and common sense this Home Depot can have? I purchased an item for $199 during Black Friday. Just a few days later, it was $20 less on their website. I contacted the Home Depot’s customer service 800 number to make sure I could go to the store and get the difference. The person on the phone confirmed I could get the difference in price within 30-days but I would have to go to the store. I just got back from the store (Dec 8th, 2019) after waiting 30 minutes for the manager (who was a no-show) since they refused to give me the credit.

In November of this year, I purchased a set of the LG signature series washer and dryer through Home Depot. The delivery team damaged my property and the washer and dryer are completely non usable. I’ve been arguing with Home Depot and their delivery teams and 3rd party return teams for a week now and they refuse to take these products back and refund my $3600! Here’s my detailed experience and exchange with customer service. I have detailed photos and videos of the damage and the dryer being completely a fire hazard. Do not buy appliances from Home Depot. You will experience hell and headache and may not get your money back. In reply to your questions on my claim # ** Here are my detailed replies.

We installed bamboo floors in four rooms of our Cape Coral FL home. Bamboo was purchased on March 24, 2019 at Cape Coral FL Home Depot. Approximately 924 sq ft of flooring plus glue. Floor description: Home Decorators Collection. Strand woven distressed dark honey 1/2" TX multi width 72" solid bamboo flooring. Model #HD13004B. Store SKU 1000643579. This bamboo flooring would not tolerate normal humidity changes and cupping occurred in all four rooms bamboo was installed. We contacted Home Depot twice with no response. Very disappointed and upset with a company we have used a lot!

It's been a absolute nightmare dealing with the third party shipping vendor that Home Depot uses. When you call home depot customer service they say it's the shipping vendor's fault and the shipping vendor blames it on home depot.

I had an electric dryer delivered today. I wasn’t home but my landlord was. There was a problem with the plug so I said ok, I’ll have the handyman take care of that, just do what you can. I get home and they just left the thing there, didn’t even take it out of the box. NOTICE: I PAID FOR INSTALLATION. Absolutely unacceptable. Moreover, I spent almost an hour trying to speak to someone on your hateful automated service. Got rerouted a million times to the same line where no one answers and my only option is to press 2 to hang up. Really, truly worst customer service ever. IMPOSSIBLE. I kind of hate you all. Not the poor people working. Those rickety souls who engineered this awful system though, yeah, I hate you, you bloodsuckers. Give me my installation money back, at least. Unbelievable.

Ordered carpet with guaranteed 7 day install-paid in full up front of course. Missed the install date, and still havent had the installation, date for installation is almost a full month out from purchase...sales person upsold the carpet with the 7-day guarantee, so they made more money and simply wasted all my time and capital to get project finished. Had to cancel family plans for holidays due to space not being completed, out not only the higher rates for the carpet and install, but also out hotel fees for family we put up elsewhere. They offer a lot of apologies but have not yet compensated us in honor of their 7 day guarantee. This is a horrible place to buy flooring/carpet.

I placed an order in early November for a 'online only' kitchen sink. The estimated delivery time was 3-12 days - perfect I needed it in 14 days. The sink came 22 days later - after I had to track the package down and ask Home Depot to provide the proper documents for the package to clear customs. The package sat at the customs location for 8 days before it was cleared. When the sink finally did arrive, it was damaged and the online customer support rep told me 'I'm sorry ma'am, there is nothing we can do to help you, would you like to keep the sink and I can give you a $50 Home Depot gift card!'. Hands down the worst customer service I have received in a long time. I went into one of our local Home Depot stores to see if there was any way to get a new sink in a more timely fashion, and even the manager who helped me was appalled at the service received.

Absolutely disgraceful!! No veteran's discount unless you're an active veteran. Might I remind you an active veteran protects your freedom, a past vet gained them. How you see a difference between the two is something I can't wrap my head around. Get with the program Lisbon, CT. According to the VA all Home Depot stores give a veteran's discount. Maybe you should let them know this isn't true so they'll stop spreading your lie.

Went to store to look at Vinyl Fencing. Could not find it at all. Asked three employees who gave us three locations in the store, but could care less about helping us at all. Several days later tried to find if they carried Vinyl fascia board. It took 14 minutes on the phone to be misdirected to non Vinyl product as opposed to what I was looking to purchase. Looked it up on the web it was not Vinyl. Called Customer service back again. They routed me to building materials. I was on hold 31 Minutes. The phone would ring over and over, never to be picked up except by the customer service twice who routed me to the “never pick up” cue yet again. Yet another Company with “PRETEND” customer service.

I purchased an electric range in Home Depot, and it turned out defective. The burners do not heat up as they are intended to. Was trying to resolve this issue over two weeks and they don't care because they are saying it's the responsibility of the manufacturer. Called the manufacturers, Electrolux, they are even worse, first, they said we must troubleshoot, and I must be home, after calling several times, they gave a phone number to schedule for someone to come and check, when I reached out to this company, they said no one available. This is ridiculous. I wasted so much time and energy to resolve this issue with to no avail.

I Used the pro Desk to help build a deck, the "Pro" screwed up something on the amount of materials needed and I had a ton of wood left over. Because it was over 90 days when I tried to return it they wouldn't give me a refund, just store credit! What a rip-off. Don't trust them!

I like a lot of people have spent quite a bit of money at this place. It's always hit or miss with whatever I order. Crappy Pine door from China was the last regret and now after ordering appliances for a rental property 10 minutes away from one store location I finally have had enough and canceled my order. The 3rd party delivery service (my only option HD gave me) will only deliver when it's convenient for them. Fine...rearranged my day and my contractors to sit for 5 hours to no avail. Then first availability is a week later. Still on their terms and no credit from anybody for my time or the fact that I had to pay my contractor to sit there.

I ordered this Shed on November 10 with the promise it would be delivered between November 14-22. The shed is still not here and now the installer can not install it until December 3. No one cares that all this is inconvenient for me, the customer. I know someone who ordered the same shed from Lowes and has it installed for a week now. Lesson learned, don't shop at Home Depot unless it for plants or light bulbs. Something you won't need help with.

I bought a Rheem water heater in August and it was broken on prior to installation. Takes over 1 week for service to come out then another service call 2 days later as wrong part sent. I bought a Maytag washer in August and not even 2 months later and under 15 washes it is broken. Over 1 week for service to come out and the part was there. Per repairman this part is defective why sell the item. Salesperson also said was eligible for the 11% rebate. But lo & behold the rebate is denied as product is not eligible? Bought refrigerator and approximately 16 months later the master control goes out. DO NOT BUY APPLIANCES FOR THIS COMPANY!!!!

Home Depot Experience. Front door installation takes months maybe a full year? Ridiculous but true!!! Please beware if you are planning to order an installed custom door from this place (East Windsor, NJ) as you will find poor service or anyone at this department (doors/windows/millwork). I believe the staff here are all goofing off somewhere behind in the store and are incapable.

Purchased 30 dollars worth of Behr paint samples but one color was off and returned to see if we could get better match. When we were being helped the young lady at the paint counter kept stopping to help another customer who came in after us. She even left the area to go search for whatever they needed! The trainee that was left with us didn't know how to help and we ended up in small talk. He kept apologizing and saying she'll be right back. When she came back from helping the other customer after a few minutes we were interrupted again by the same customer and she left us again. Wow! We finally finished up after close to an hour for what should have been a just few minutes.

Today it was the fourth time home Depot tried to deliver a dishwasher to my place, again it arrived damaged. Every time it takes about a week to reschedule another delivery, so about a month now if back and forth... How do those id**** can be profitable with such a service. No place to add pictures here otherwise I could have an album of damaged dishwashers, BTW, value of over 800usd... Not garbage.

They will say 18 months no interest when you buy first appliance. Then when you buy something else using that credit card and pay credit card bill. The payment will first go against the promotional purchase which has no interest. It won't go against the other items that have interest. They will start to charge interest unless you pay whole balance. After calling many times they keep saying they have long queue to resolve this kind of issue. This is a trap. Emailed few times but they don't want to fix the issue. They are cheating with customers by saying 18 months no interest.

I have ordered from Home Depot's online sales two times having the product shipped to the store for pickup. Worst time it took 9 days for it to be shipped to my store. I couldn't believe it would take 9 days. Just recently I ordered a jack hammer bit. It said if I ordered in the next 49 minutes it would arrive at my store 2 days later. The next day I received an email saying that it would be 9 days till it arrived at my store. I called their online sales and they said they couldn't explain what had happened. Anything shipped in the US doesn't take longer than 5 days. With Amazon it's two days with Prime. Don't order from them online. You will be disappointed!

We had the worst experience with the communication between the third party delivery company Home Depot uses in Delaware and the staff at the local store. We bought 4 appliances online and the Wilmington Home Depot sent an email filling our order request. The initial 4 hour delivery window came and went on 10/31 with a call several hours after stating no one was home for the delivery. The address of delivery was a house for sale and not our personal residence so we had left already. Another delivery was scheduled for a week later. The 4 hour window came and went again without a call or delivery. This was the second time someone waited at the house and took off work. The delivery crew made notes to Home Depot that the job site wasn’t ready. This wasn’t a job site but a finished home for sale and someone was waiting the entire time. Lies. A THIRD delivery date was scheduled and I was told 8-12 delivery time.

I attempted to open a Home Depot credit card account at the Nanuet store today. I informed the customer service associate (Ms. **) that I wanted to order $3000 in flooring and about $1500 in plumbing materials. As I was completing my application online, the customer behind me interrupted and the associate helped him instead. She ignored me for so long my application shut off and we had to input all the information again. She didn’t seem to be paying close attention as she input my information.

Purchased 4 appliances from Home Depot on 9 November 2700.00 dollars, and scheduled delivery for 19 Nov with a confirmation call due on the 18th. No call. No show. Called store on the 19th and was hung up on on. Finally contacted a customer rep. She Said they had no control over the delivery company and there was nothing she could do. Bottom line, these stores are too big and can not control the business that they are in. It is too bad. We had the exact same experience with a washer and dryer purchase with a Lowe's store. What's worse is these big stores are running out all of the small companies that make up small town USA, the ones that provide great customer service. So sad.

On August 8, 2019 (before 8 AM) I purchased a Troy-Bilt garden tractor from Home Depot and like a fool I also purchased the Express delivery "same day delivery". According to the website "receive it today" for an additional $79. Increasing my total purchase to $1963.65, as you can well imagine my purchase did not arrive the same day nor did it arrive the following day, Which was a total rip off.. Do not, I repeat do not purchase the same day delivery, it will not (my opinion) get there when promised but you will be charged. I will continue to shop at Home Depot but never will I use their delivery again, for anything.

I had a Home Depot credit card for years, I received a email from HD saying I owed $168.00. I thought I had paid for everything, So I called they said I owed $16.00. All the rest is interest. I said, "Why in the 4 months didn't you send me a email, mail a bill, or call." So I paid $16.00 and asked, "What could you do about the interest," They said just pay $58.00 and it would be fine. My credit score dropped, What a scam, Cut up card, Will never step foot in a home depot again, It's not right. Why did they wait 4 months to send a email.

I ordered a large and heavy vanity so paid extra for the Ship to Home Room of Choice option, which specifies they will bring the item to the room of your choice, unpack it and take away the packing material. But when the delivery service arrived they insisted I had to sign a waiver to absolve them of responsibility for damage to the product or my home. When I refused to sign, they left with the vanity, which I had already paid for. Home Depot keeps telling me a waiver is not required but the delivery service keeps saying if I won't sign one, they'll "need time" to figure out what to do. One week later and I still do not have my vanity.

I went in to purchase a water-based stain. I did some research before going in and knew the product I wanted to purchase. That was the easy part. The employee didn’t know anything about what I was looking for or where to find it. Ended up getting g the wrong stain but that is on me for not being more observant. The thing that blew my mind is the Home Depot no long provides stir sticks for paints and stains. Lowe’s is about 10 miles from me and Home Depot is 1/4 mile. Just might be worth the 10 mile trip from now on.

The burners in my new stove do not work correctly. I have called Home Depot several times. No one answers the phone. Finally after trying for a week I got a person to answer the phone. She said she would leave a note in the appliance dept and they would get back to me. No one ever called. I'm telling everybody not to make an expensive purchase at Home Depot.

I'm really frustrated about the service that your folks has provided so far - the brief synopsis of the issues are as follows:--

First, I ordered floor panels after a recommendation from a floor expert at Home Depot who I had consulted with in person in the store. When the panels came two weeks later, they were the wrong wood. I asked them to exchange them with the right items, and they confirmed that they would do that, and they ordered the correct panels. However, then nothing happened for weeks. I keep calling, with no results. I was told the order couldn’t be found, or that the order could be found, but they had delivery problems.

Bought a great Samsung stackable washer dryer. Delivery and install experience was stellar. The Home Depot sold out number or took it upon themselves to hard sell us on some stupid water thing and wouldn’t stop calling, after we made it clear we weren’t interested. Had to block multiple numbers. Gross. Not worth that experience - will shop elsewhere next time for appliance purchases because of this experience.

I ordered a seasonal item on sale and never received it. They created a shipping label and tracking number but never shipped it. I contacted them via online chat twice to see where my order was. I was finally told it never shipped and by the way, they no longer have the item in stock. So if I hadn't contacted them twice, they would have NOT refunded my money or shipped the order. So they apologized and sent me a returned item refund notice via email. Apparently they do not have a "Sorry we screwed up, here is your money back" auto email template. Will not shop there again. Beware of online ordering or make sure it goes beyond "label created" status right away!

We purchased a new dishwasher, and paid for the installation and the removal of the old unit. When the delivery arrived, we were told that they couldn't install the unit because the old unit was hard wired. This is something which should have been noted at the time of the purchase. It was not! If we'd have been informed of this limitation at the time of purchase, we could have made arrangements in advance. Now we have new dishwasher, still in the box, in the middle of our kitchen, with the old one still in place.

I like the flexibility of many store locations, competitive prices, pre-ordering. The text to pay for my workers to purchase and I pay is also a great feature. The mobile app item searches allows to see a good variety as well.

HD is our go to place for DIY projects. Their website has a few glitches and our local customer service is sometimes below par, but overall we usually shop there first for tools, supplies, fixtures, etc.

Customer service is poor and products are more expensive than Lowe's. Went to ask question on a product and the employee ignored that I was even there. Happened twice. They do not offer a large selection of products.

Not as competitive as they used to be. Most stores are understaffed (with floor personnel). Returned goods are placed back into aisles for sale without any label informing the consumer. They sometimes abruptly stop selling a certain manufacturer and it then becomes nearly impossible to buy accessories or spare parts for a previously purchased item.

The big box stores has put most of the smaller stores out of business so we are basically forced to shop there. Most people do NOT realize that a lot of the products they stock are of lesser quality and that is how they undercut the competition. These product may look similar, but that is as far as it goes. My biggest complaint is their "bait and switch" tactics. It seems to happen a lot with plumbing products. For example you check on their website to see what your local store has in stock for a valve or expansion tank. It shows a name brand product and price, but when you get to the store they are substituting it with a no name brand from China at the same price.

This is a pretty good store. However they need to have more people that have knowledge about how to do a van conversion. We are looking to transform the back of our van so there is a better area for sleeping and storage for this winter but there doesn’t seem to be anyone that is knowledgeable about where to start.

Good selection good pricing. Need to know what you are looking for, not all staff knows the product. Hard to find employees and always has stuff blocking aisles lately. Prefer the local hardware stores, but they are becoming few and far.

The store is large, sometimes finding someone to help you is very trying. Often I've had to ask a shopper to help me find what I'm looking for. I would say that's the biggest pet peeve I have for this store, otherwise I love the selection!

I always love going to Home Depot with my husband because the store is so big and spacious, no one gets in your way and you can find stuff easily. Workers are friendly and helpful. And best of all, you can always see security cameras, so you feel safe. It's a comfortable store, never too hot or too cold, so you can come in off the street and feel comfy. Cashiers are fast. Honestly, over the years, it's one of the rare stores I haven't had a bad experience in.

Home Depot has some of the most friendly and happy to assist employees around. Most (but not all) of the employees took the time to walk me to the location of the item(s) I was looking for, and asked if I needed any assistance once we got there!

My husband and I went to get roof supplies. Rubber, and patching equipment. We were able to find with ease and the price was right. We checked out, but also bought a roofing tool for my husband for work.

Good variety of home improvement products with friendly, knowledgeable service personnel. Almost always in a convenient location with adequate parking.

Customers are treated not the best by manager. They have the employees work too hard. No breaks when everyone should be treated the same.... I've made reported and discussed this issue. Hope it will get handle.

We decided to complete the ceramic flooring in the rest of our house. I went back to Home Depot after several weeks of comparisons and ratings. Home Depot not only met my price request BUT lowered even more! Service was OUTSTANDING!

I have been a customer of Home Depot for years. Bought many products, service has been very helpful. Used their delivery and their installers for appliances, flooring, carpeting, and have never had a complaint.

People working at the store were very helpful. When cashing out the cashier asked if I was military. I told no I wasn't but I am a retired Firefighter and she gave me a 10% discount. It is nice to see these companies supporting emergency public service personnel.

Home Depot usually has the item I go in to find. It is usually a longer visit in store than I expect and most of the times the help doesn’t know where to find things if I ask. Prices are comparable to online shopping but doesn’t have a much variety.

We usually find what we need at Home Depot. Some of the reasons we enjoy shopping there are that the employees are always very friendly, helpful, and knowledgeable. They have saved us all kinds of time and money with their suggestions on how we can best complete a project. I have always found that I can trust their advice. I also like the idea that people can bring their dogs into the store. Dogs brighten a shopping trip for me.

They always have what I want, staff are very friendly and helpful. Good variety and selections. Quality products at a good price. Very convenient locations. Easy return/exchange policy. Staff always offer to help load car.

Always a good supply of things I need from gardening to painting and remodeling our bedroom!! I really like the folks in the painting department. Prices are very good on seasonal items right now too! Love my Home Depot store!!

Some services are too expensive; some items like kitchen cabinets are not very practical and lack variety. Customer service at our local store is always great! Employees are always helpful, providing advice, and even loading items in our car. I also like that for many items their prices are very competitive, especially tools.

Customer service is outstanding. Would not go to any other home improvement store. Great prices every time I there for any items. Love them. Every spring they have the most beautiful flowers and plants. There are always something new that may have missed. When Christmas season is up on us, never miss buying my Christmas decorations there as well.

NEVER SHOP AT HOME DEPOT. I bought my daughter an expensive refrigerator and stove, several months apart. BOTH came damaged. I just bought a dishwasher, it too came damaged. Then the lady forgot to put in the request for a replacement dishwasher. Still waiting for it. That is 3 for 3. I do not know why 100% of the appliances we have bought come damaged. Two years ago I bought carpet for one bedroom. The installer wasn't careful and scratched up the new paint BADLY. I had no time to repair it, as the new room was a surprise Christmas gift. I think I am drawn to Home Depot because many years ago it was good. I WILL BE SHOPPING AT LOWE'S.

I would say that Home Depot has lots of household items for you to update your house. They have helped me out when I needed some assistance for the house. They do have a nice chat online for you to contact them if you need the help out for your house.

When compared to other "home improvement" stores, & I have done so over many years, Home Depot is, by far, the best available. Prices are reasonable, quality is always dependable, the sales staff is knowledgeable & certainly willing to find some-one who knows a product when s/he is unfamiliar with it even to the point of knowing the application of a product. My only regret is that I find Home Depot not terribly conveniently located, particularly in the North-Eastern region of NY state. But I still travel many miles to get what I need, from lumber to appliances & tools, instead of going to the "competition". Reliability & trust, customer support/service make the efforts all well worth the while.

I chose Home Depot to review because I am a female in my late sixties that does a lot of my own home improvement work. This summer has been a lot of outside work building stairs and pathways with pavers, sand etc, walls with blocks, stone and sand. I have not finished but would not have gotten done half of what I did if it hadn’t been for the service I was given at the Taunton MA store in the lawn and garden dept. They loaded carts for me with this heavy stuff, the loaded into my car more times than I can count. They were always friendly and glad to help. The cashiers were always willing to find someone to help also. I have another major store brand in my area but getting help there is like pulling teeth! Thank you to all who help me keep doing my own work!

Home Depot has a good variety of home goods and knowledgeable staff and very helpful. Store layout is good. Always have sale products. And plenty of sale stuff. Lots of high quality tools too. Great place to shop.

I love the Home Depot close to my house. The people are so friendly and helpful. During my remodel I wanted to know if they the guys working on the floor and walls. Twice because of the knowledgeable and helpful staff I caught the contractor cutting corners while doing the work. I am so grateful for all of them. The store itself is clean and organized and has a great variety of items to choose from. To sum this all up, These employees keep the store nice and organized. But mostly, with their knowledge and helpfulness they have saved me from buying things I did not need which in turn has saved me a tons of money. Now isn’t that what we all want to do anyway! Thanks Home Depot for being my favorite store.

I purchased a 3 piece walk-in shower from Home Depot in August 2019. It arrived sooner than the estimated delivery date. Shower was in excellent condition. My contractor picked it up at the store when he was ready to install the shower, which was a couple weeks after it was delivered to Home Depot. Great service.

Ordered the EXPRESS DELIVERY for 50 bags of leveling sand 36 hours ago. Cost... $79 for this terrible service. Still waiting for my delivery... Don't be a ** like me. By the way, if you call the delivering HD location expect to to get a condescending customer service rep.

We did a small project of changing sliding doors & installing french doors out onto deck along with retractable screens. Home Depot supplied the products as well as installing contractor. The products from Home Depot were excellent and the workmanship from contractor were outstanding. I would have no hesitation on recommending Home Depot & their contractors for any project anyone may have around their home.

The local Home Depot is my least favorite lumber and hardware store when I need supplies. It’s a shame that there doesn’t exist a one shop store in this area. When I need plywood or Ryobi products I shop at this store. Other supplies require me to shop at Lowe’s and/or Ace Hdwe.

Know a few reps that has help me in my project. Normally I know what I need for projects, personal and home. I do at times use Home Depot for pricing first on items such as tools. Then shop online to get the best price. I do go to Lowe's for home decoration since they have a large selection.

I like this store very much. I would recommend it to anyone. It has a variety of products and isn't too expensive. I shop there all the time. I like the selection of stuff for my home and business. I like this store for the people also.

They have a lot of things. Supposedly they have experts in the areas that you may need assistance in, finding one is another matter. The products sometimes are in disarray and getting help can be an adventure all its own. If you are in a hurry or need personal assistance or advice on a project, this is not the store for you.

Home Depot is great when you need to find things for fixing up the house or yard. The biggest downfall is the cost as it was of the more expensive home improvement stores with about the same quality as all other home improvement stores.

We bought a new HE washer from Home Depot. After trying the different settings for a few weeks we are extremely dissatisfied with the washer we got. It simply does not deliver enough water to wash any clothes. I called Home Depot to see about exchanging the washer and was told that they cannot help us, and in fact it was very clear that they could care less if, as a customer I am satisfied or not. I will never buy any appliances from Home Depot. They are rude and do not care about their customers.

I am complaining about Home Depot's appliance delivery service and Sedgwick, their insurers. This past May I purchased a new range and a dishwasher online. I also purchased installment for the dishwasher and both appliances hauled away. The delivery men arrived a week early at 8:30 in the morning with no warning. They promptly told me they were unable to hook up the dishwasher and sat it in the box in my living area. They told me to call a plumber who I would have had available to install in your 3 day inspection period had I known. Then they installed the wrong range. During all of this, they scratched my hardwood floors. When they unloaded the unboxed range from the truck, they sat it in my gravel driveway and it collected tiny stones underneath. When they slid it into the space, my floors were scratched. They also left the old range sitting near my shed and did not haul either appliance away.

Honestly, Home Depot is a great home improvement store; however, it is just not properly organized. When you walk in for supplies on a certain project you would think if two things go together they would be in close proximity to one another but unfortunately at Home Depot they are not so you spend so much time walking the aisles trying to find each item you need when with better marketing organizations you can get your items so much faster. Unless, they do this to make shoppers walk the entire store and purchase more items than they intended to.

These folks are knowledgeable, well trained, and willing to help. Overall a pleasant experience with Home Depot. They have the inventory and the variety that should fill the need for almost any project.

Like Home Depot for home improvement needs for most part, but have found in recent months both cost and selection has not been as it had been. At my last visit, I could not find an associate that could answer my questions, and when I got to the cashier there was only 2 open and neither seemed interested in customer experience.

I like Home Depot, they have a variety of items and different price points. The one year guaranteed on plants, is my favorite. If your plant dies or isn't doing well you make return it with receipt for up to one year. They hire older people to work there and that's great too. Older people use the old ways and are very helpful and believe the customer is not only right but is to be treated very good.

Most of our home improvement purchases are through Home Depot. The store is very close to our home. The employees are very helpful. The cost is comparable to all other stores. We have a Home Depot card which is available if we need to make big purchases. The interest rate is very high however.

Do not buy Home Depot gift cards. If you buy anything with one and need to return a purchase they will only issue store credit (ok) but demand to scan your driver's license as a condition of completing the credit. You do not have to present your Driver's license when using the card but Home Depot somehow believes gathering your data is essential. This is a massive invasion of your privacy and completely unnecessary. According to the Assistant manager their computer system cannot be overrode to accommodate the customer. A ridiculous policy.

I like this store because I have had a very good experience with the employees helping me with advice on how to do electrical and tile work. Always very helpful and friendly. It is competitively priced and stocked well.

I use Home Depot all the time. Staff is very helpful and knowledgeable. There is always someone around to help. Very convenient to return things, if you charge them on your Home Depot card. Love that store.

I ordered a replacement window installation from this retailer. There were 10 windows to replace. The installation occurred April 2019, there were two windows that were cracked from the manufacturer. The installation crew said that it would be replace in about 3 to 6 weeks. What actually occurred is the replacement did not occur for an astounding 6 months. I wrote a letter of dissatisfaction to this retailer and never received a response. The installation was completed, but took 6 months. In my opinion, this is unacceptable.

Good selection of tools and items, not much in store help if you need it. Terrible checkout. They remodeled the checkout lanes and mixed self with regular checkout. It creates a traffic jam when two lanes becomes one, very poor design.

Going more to self service>not happy. Bought propane gas, & left old tank outside, but no employee to give receipt. Was told to go to cashier for new one, but was self service>which tells you to scan barcode>new tank was outside in locked cage! Had to seek & find employee to show how to adjust self service cash for item to be purchased & Picked up once employee unlocked cage, & took my word I had left old tank???? NOT GOOD SYSTEM! Also, hard to get info where items located, as not anyone employee to help /ask, or long lines at customer service (returns/pick up etc.) Need info booth!

Home Depot has most of the things that I need in a hurry, and their prices are very competitive--especially during sales. A few negative comments, though: It is very hard to find someone to help, and they are not that knowledgeable; also, the products are low quality a lot of the times. I have been told by a contractor that Home Depot stocks knock-offs of name brand products (One instance is the tiles--I had to return them and buy from a tile store).

Made a purchase within the credit card promotional period (24 months 0 interest). The purchase itself was a nightmare with a team of delivery people the nicest you can describe them with, they were rude. The delivery has never been made because of the attitude and rudeness shown by the delivery guys. I refused to be treated any other but a decent customer. The delivery was SCHEDULED for another day. To my surprise, the order got canceled without my knowledge. Then, the nightmare with the credit card.

Was told that I would get a courtesy call for next day delivery between 3-7pm. No call. Called customer service (1-877-946-9843) Wayne @7pm and was given a time of 10:30-2:30pm on Wed. Great. Got a call from delivery tech (Mathew **) & was told that would be at my house @ 9:30 stating they were in Macon, 30 min away. Great. Delivery happened at 10:30...no call to explain delay. I was irritated because...no call for delay. I yelled at driver. I also apologized and was given attitude back from delivery guy. The delivery guys brought item into house. I again apologized and was again given attitude back. THESE DELIVERY DRIVERS REPRESENT Home Depot, RIGHT?

I had the very best Halloween shopping experience today, at Shawnessy Home Depot, and purchased two very scary Halloween items. Not only were they a fantastic price, the customer experience was outstanding, and I had two ladies really help me out..they made my shopping experience so fantastic! Thank you so much!!

I love Home Depot so much! Home Depot has more variety, high quality products and is easier to navigate than Lowe's. Home Depot employees are both friendly and very knowledgeable and available to assist when needed.

I have been a fan for many years because they have good customer service and a variety of items to choose from. The customer service always are willing to help me to find the best item to work on my house.

Home Depot was my go-to store for just about everything; unfortunately this is no longer true. After moving into my dream home about a year ago, I’ve made many trips to a home improvement store. I’ve become increasingly unhappy with Home Depot. There was a time when employees were happy to help you find what you needed and answer your questions. At a recent visit, I stopped four different employees, each one either stated, that’s not my department or I this it is on isle and game a number (which was incorrect). Another issue I’ve encountered is the availability of an employee to load items in my vehicle waiting was 20 minutes. Returning an item (with a receipt) is also frustrating when customer service area is not there for customers who don’t want to wait in a line to check out correctly. When the wait is over 30 minutes, and you are the only person making a return it is frustrating.

Very difficult to get anyone to assist you and answer any questions you may have. Their staff is usually not to be found. Their selection is around the middle of the pack. Lowe's seems to have more staff to assist its customers.

Home Depot is our "go to" for everything from plants (which they have the amazing policy; if the plant dies within a year- they replace it! Let me repeat that, they replace it!!! For a serial plant killer, who tries with all her might to grow plants, this store policy provides for the only plant store we patronize) to anything we need for the house. Recently we had a clogged upstairs shower drain and went to Home Depot for drain cleaner, ran into Shirley who guaranteed us that "Instant Power Hair and Grease" drain cleaner would do the trick, if not, there was a moneyback guarantee. And brother was she right!!! This is the best thing for clogged drains and now I have converts (2 best friends) in another state who have used it too. If you can hunt down a associate in the department you need help in (which is usually easy) then Home Depot is the ultimate home improvement store.

Home Depot is my 'go to' home improvement store. Here we have Rona, Lowe's and Walmart, none of which are very good (Walmart is the worst). Knowledgeable and interested staff, fairly good selection although not perfect. The sales are not worth the effort generally.

I recently retired and I do a lot of projects. I end up at Home Depot about every week or so. I got gift cards for Christmas and I recently used up the last of my gift card. I had an item that didn’t work so I returned it and they gave me credit on a store card since the purchase was with a gift card and that’s what I expected. I did some shopping and was trying to make another purchase with the store credit. I had to scan my driver's license and it said I was not authorized to use this credit. I waited and a customer service person came over and she tried the card and said I was not authorized. I explained that I had just gotten the store credit 5 minutes ago and she again said, "Well you’re not authorized." I showed her my receipt and then after 3-4 attempts she was able to get it overridden and complete the purchase. The person at the customer service counter had misspelled my last name so it didn’t match my driver’s license.

Home Depot has cheaper prices than Lowe's and they have more staff working on the floor. I can usually find someone who knows about the products. The other good thing about Home Depot is that they have a lot of locations, so if your store doesn't have in stock you don't have to drive far to find it. I think they need a just a little more variety. But I think Lowe's carries more higher end products.

I visit often to purchase Behr paint. The paint department does an excellent job with explaining their products and matching paint colors. Staff is always helpful and responsive to questions. Location is very convenient.

Good variety of products. Hard to find help sometimes, as they are busy doing other tasks, i.e stocking shelves, moving products, assisting other customers. Due to the amount of customers, there are not enough employees to help.

Home Depot has a wide variety of products and the sales clerks are very helpful and go out of their way to find you the product you are looking for. Checkout is fast since they are the only home improvement store that has self-check registers. I very seldom have to wait in line to check out.

Too often Home Depot does not have what I want/need. I miss the old style Hardware Store that made up for Home Depots shortcomings. They seemed to have everything even though they were small.

Home Depot always has what they say they do in stock. I recently went to get a new hot water heater and went to Lowe's to get a price from them. They did not have what I needed in stock. Next to HD and they had it readily available. Hint - buy online it is cheaper.

My spouse and I used to shop at Home Depot all the time. We even continued to shop there when they sold us an extremely poor washing machine. (The first washing machine broke within a month and the second one only lasted a year. It was a terrible experience because our old washing machine lasted over 20 years but we have learned that manufactures just do not make things to last anymore.) Anyway, we continued shopping at Home Depot until they seem to run out of items we were looking to buy. IE, we wanted to purchase some brown color banana-light bulbs.

The employee s are courteous, mindful, helpful and show interest in what you need. I enjoy going there and they offer alot of classes to help you do it yourself projects. You can also rent machines if you need a tool right then for a home project.

Home Depot has been my one-stop shop for all household needs and projects. It's a mix of brick, mortar, online and in-person support. Variety available is awesome and so is the support. Their exchange policy is great too.

Home Depot is usually the best place when it comes to going somewhere to get my home improvements done. They usually have the best deals and when I get there I can always find what I am looking for. They always have the best customer service and the employees are always willing to help you out either answer questions or if you need a big item taken to the front checkouts they are always willing to help and they know what they are talking about. They even help you load it in your vehicle. I have always had good luck when it comes to Home Depot and doing renovations at home and getting what I need at a good price.

Last month I visited the store in South Hill VA, an associate saw me struggling to find a solution to a plumbing problem, ~45 mins later I was headed home. David's ideas and solution worked! Went back last Sunday, again David helped me solve another problem.

I'm lucky I have a small store 1/2 mile away for small stuff and large one 5-6 miles away for the bigger stuff. Overall the prices for some items are a little pricey, but I like the convenience of having them close and online and pick up at the store too.

Purchased a freezer online and it was too small to meet my needs. I underestimated how much food I could get into a 3.2 cubic foot freezer. Home Depot made the return seamless. They were pleasant and provided a RA (Return Authorization) so that it could be picked up.

I recently moved and needed to replace the screen doors with security doors. Home Depot no longer recycles the old doors, bummer. The second bummer is that while the pictures show the locks included, HD charges for these separately. How’s this for nickel and diming their customers? I was not pleased. This on top of all the other pieces needed that I would expect and appreciate being included in the purchase. The other stores are comparable. Not, in my view, customer-friendly or sensitive.

This store is clean, well maintained, some times it may be difficult to get some one to help you find your stuff when it is busy. You buy with the peace of mind that you can bring it back if you are done and do not need it. Unlike other stores where they do not accept returns or they charge you for restocking fees.

Their employees are always knowledgeable when I have questions. I like their aisles, room to move around. The stores are always nearby. I love the variety of plants they have and how they can instruct you on where, how, etc.

When I returned an item without a receipt they refused to take it back and would not tell me why. It was an item purchased at that store and still in the original packaging and unused. I have spent a lot of money there and resent being treated like a crook. Home Depot has lost my business. Lowe’s is happy to see me.

The store is usually stocked well & has sufficient associates. The checkout lines tend to be very long, however. The website is in need of lots of attention, and is not as efficient as it should be. I recently ordered a medicine cabinet, online, which site said would be available for pick up in less than a week. It took almost a month & tracking info was never updated.

We live in a fairly captive area in as much as our closest city is over 30 miles away and that city has less than 10,000 people in it. As such, we only have Home Depot (and a Walmart) at our disposal when it comes to choosing which "Major" home improvement store we can shop at. Even though this Home Depot isn't the largest I've ever shopped at (We just moved here a year or so ago) I've been very impressed with the selection of items at this store. The fact that the staff at this store is/are extremely friendly, courteous and for the most part, knowledgeable of the area they are working in. Could it be better? Of course it could, but it wouldn't be for lack of trying. A smaller store has to be able stock those items that the majority would like, larger stores can (and do) stock some of the more "Non-standard" items.

I worked with the kitchen design department and had the best experience!!! Everything from the computerized plans and pics, to the incredible selection of products. My kitchen is GORGEOUS and on budget!!!

Home Depot has contracts with various companies who will install whatever you buy from the store. However, these companies are not great. I bought flooring to be installed before I moved into my house. When I contacted Home Depot to set up installation (the flooring had come in from the manufacturer) but they referred me to the installer, who then referred me back to Home Depot. After a lot of calling back and forth for several weeks, the installer gave me a date they could do the installation TWO DAYS AFTER my move-in date. That was unacceptable and I had someone else do the installation.

The Home Depots in New Hampshire have the most knowledgeable and helpful employees. I was looking at riding lawn mowers and the person who helped me in the Concord store would explain the differences in the tractors. I asked some tough questions and he knew the answers.

We own a condo Rental company and part off our business is purchasing condos in foreclosed or at tax auction, remodeling them and leasing them out. We have been shopping at Home Depot for the past 7 years both in Illinois and Tennessee. Up in Illinois our main issue is that is very difficult to find items and even more difficult to find someone to help. Home Depot has a greeter who can direct people to the correct aisle by specialty but we found this role to be useless as we have difficulty finding things in the aisle and have had to wait a very long time for help to arrive. The prices at Home Depot in Illinois are higher than at Menards and Menards has a lot more people available to help. In Tennessee, Home Depot is priced about the same as Lowe’s and they do equally poor on available help. We hope Menards can open a store down in the Smokies.

I shopped online without disappointment. I purchased an oak vanity, a one piece sink top, faucet with blue neon light when turned on, a tri door oak trimmed medicine cabinet and a stove hood vent fan. Web page very easy to use. Customer service very helpful. Delivery was prompt and products packaged well.

Home Depot works well if you know exactly what you want. Most of the employees are standing chatting in the aisles and don’t know much about what they are selling or how to do most simple home repairs. Convenient locations and a reasonable choice of products.

The Depot has quality products, they stand behind what they sell, personal are well trained in CUSTOMER SERVICE, very competitive pricing, always ready to help customer, very prompt with BID PROPOSALS.

Working on a major improvement to a 1level home w/ a cellar to a dream home w/ an attached (2) car garage, conservatory, basement, opening attic to a full floor w/ spacious bedroom suite/bath w/ whirlpool. All the facets of being w/in (5) minutes of a drive to HD & the WIDE selection on all products needed.

They always need more HELP, they are not the best price on stuff and poor selection on wood trim. They are close to my house and work, but the help needs more training. I live in Denver Colorado where we have ACE, Lowe's, Walmart. They also needs more training.

Compared to competitors Lowes and Walmart Home Depot excels... However where they could do better is pricepoint on non-home improvement items they carry such as cleaning supplies, where Walmart and Target excel. Sometimes I wonder why they bother to carry the items because their pricing is so non-competitive...unless they think the "business owners and contractors" shopping there don't care about price. Sometimes it's hard to find a associate to help in general...let alone with knowledge about specific items being sought out. Signage could also be better... at the very end of each aisle should be detailed signs for items carried on "both aisles" ...the only way to see this is if you are literally in the center of the store and can look "left and right".

Home Depot is my fav store for many reasons. To name a few are the prices, selection and the number 1 is that they have later closing times than any other in my area. You know how disappointing it is to have your mind set to run to your local store to get the paint needed to finish a 2 foot area on your wall.. Yes, I ran out of paint, only to find all the stores are closed. ERGGG! But I knew the Home Depot was still open at at 15 min til closing they were eager to make me this small batch of paint and saved my day! Thank you Home Depot! And it all was happily ever after!

Home Depot is definitely our "go to" store for anything we need around the house. From plants to ceiling fans they have it covered. Just when you think you know what they have you surprise yourself even more when you discover they also sell laundry detergent and household cleaners. Best of all I can always find a friendly employee to help me if I'm looking for a specific product - but many times I just enjoy shopping the store... you never know what you might need.

They still lag behind Lowe's (a similar competitor) in many ways especially customer service. Employees I have seen tend to be unhappy, I hear lots of complaining and they are not quick to jump in and help customers. Often seem to be light on numbers. Store tends to be more disorganized and difficult to find things in. Returning items can be a PITA.

Since the close down of Lowe's nearby I have to go to Home Depot: different from Lowe's, and the customer service is more down to Earth, which I like.

I probably use Home Depot more often because of the Home In Services. I’ve found the subcontractors to be outstanding and Home Depot stands behind the work. When I’m doing my own work Home Depot is a one stop place to go. The tools and products as well as the Associates knowledge is very help and saves time.

We chose Home Depot to roof our house in 2009 because it was leaking. They had a 10 year guarantee, so we THOUGHT we were using a very reputable company. The roof continued leaking after the new roof. We notified them at least 6 different times, each time they sent someone to FIX the leaks. Each time we called they assured us that it would be fixed: the final time they came out in 2016, they explained that they could NOT fix the roof because the rafters were rotted. Still assuring us it would be fixed, but they would have to turn it over to THEIR insurance company.

Well, I bought PT Deck Lumber about two yrs ago (1X6), in less than two yrs the planks warped, split,shrunk, Cracked open! It looks worse than the 15 yr old planks we replaced! Weather shield PT Deck lumber is GARBAGE yet they continue to sell it! WHY?The lumber supplier says OH it does that, it would cost a lot more to do the extra steps to prevent that issue!It would price them out of the market! Cost More than WHAT, replacing it every two yrs? It should be taken off the shelf!It's ONLY Guaranteed for ROT! PERIOD!

As a female, going to Home Depot is a lost cause. Employees can't be found to help you. If a sale associate is requested, 90% he/she has no idea or knowledge of the items to be bought or project to be completed. Meanwhile, many of them are gathered as clicks chatting and having a great time with each others jokes. Home Depot could be a great place to find and shop for any home projects. However, the company must improve the relationship between staff and customers. Home Depot should prepare their employees better on having pride for having a job and that they as staff represent the company.

HD usually has good selection of items when remodeling or repairing items around the house. Their prices are usually competitive but like many of these stores knowledgeable help is difficult to find. The Greer store is convenient and the help seems better than other competitors in the area.

I have been shopping at Home Depot for about 20 years now. During that time the customer store experience has changed drastically. Nowadays, it's difficult to find a qualified person for assistance. Sure, eventually you can usually track someone down but lately the "expert" guidance is very limited, sometimes misleading and mostly a waste of time.

This is our third Home Depot kitchen here in Florida. We have had good experience with them until this time; there are always a few hiccups but this one we are still experiencing very bad customer service. We are about 10 months into the kitchen remodel and we still have a broken cabinet (the sink cabinet was broken when they quartz counters were being put in the second time because they were faulty and the cabinet door and frame are all but hanging, screws hanging inside a cabinet, trim not put on correctly, worker cracked the trim around the range hood; trim around cabinets underneath not finished plus plus. We are so disappointed; one lady from Home Depot came over and argued with my husband as to who is right. What?! PLEASE HOME DEPOT, PLEASE GET OUR KITCHEN FINISHED!!

Home Depot is wonderful! They are so much better than Walmart. I bought many heaters from HD. They were over $30 less than Walmart. They were shipped to me in two days. Walmart would send them to me in eight days. HD gave me a $50 discount for applying for their credit card. Walmart would not give a discount and many other problems with their credit card. I contacted Walmart about many issues. Their CS wanted a link to show what I was talking about. I sent him six links with all of the specifics. I have not heard back from Walmart since then. Walmart knows that I am right, Home Depot is so much better! Also, when I called HD with a question, they were quick, knowledgeable and very nice. I have shopped at Home Depot for years. They are one of the best stores I use. I highly recommend Home Depot.

I found everything I needed easily. I had a customer service person with me, who helped guide me to alternatives to the things I needed to get. Store was clean and well organized. Prices were good.

Home Depot’s online purchasing is the worst! I have ordered online on numerous occasions and the turnaround in getting the product is ridiculous. The waiting time to get ANY product is unacceptable, even when delivered to the Home Depot store for subsequent pickup. Home Depot....You are not even close to being competitive with Lowe’s and everybody else. If you don’t have it in the store, I’m going to Lowe’s even if they have to order the product!

I bought 2 5 gal Ready Seal stains for a house I'm working on. I bought them online since the correct color was unavailable in the store (though ready seal was in-store). When they arrived I set them aside until we were ready to seal the siding. A few weeks later I realized one of the stains was the wrong color. No problem I'll go exchange it at the Home Depot since I'll need a few other things anyway.

My questions were answered and the buying experience, online, was second to none. Also HD had the best advertised price on the internet, at least the best price I could find. Thanks for a hassle free buying experience.

I have two switches control my spotlights outside. I can them on from my phone from anywhere in the world. I can also have my spot lights on a timer with ease also from my phone. I recommend to everyone.

I came into my local Home Depot store to get a ceiling fan. As I have never installed one before, employee Ivory ** helped me pick out a fan, took the time to show me all the hardware I would need from start to finish. He even showed me fans that were on the home depot website. This young man shook my hand and said he appreciated my business. He is to be commended on what customer service should be like. Kudos to Home Depot for this young man.

I ordered a five-gallon bucket of paint via the Home Depot website. Paid when order was placed. I checked several times to see if it had been delivered to the store. "Not yet," I was told. Rather than wait, I bought paint elsewhere, which was promptly delivered. Called Home Depot back. Can I cancel the order? "Not yet," I was told.

A little over four years ago we purchased a large Samsung French door refrigerator with an ice/water dispenser in the door. We also purchased Home Depot's five year extended warranty for $280. Additional to type purchase price. About a year after our purchase the door handles started coming loose. Called Samsung, they said call Home Depot. Was told sorry, not covered, cosmetic. We took care of it ourselves. About six months later we noticed a crack in the ice bin. Again, we were told sorry, not covered, cosmetic. We had to buy a replacement ourselves. Last week we noticed some bubbling of the paint and obvious rusting around the ice dispenser door. Again, called Home Depot, and lo and behold, SORRY, NOT COVERED, COSMETIC.

Have purchased many items and appliances from Home Depot. Don't know what has changed but their customer service has dropped to a zero. I purchased, a refrigerator 2 years ago and also an extended warranty. In July of this year my freezer started leaking water all over the floor. Since the factory warranty was expired my call went through Asurion. The repairman came about 2 weeks later and said he had to order a part but did a temporary fix. When he left nothing was working. A month went by and I never heard back from them. I attempted to contact them but a recording answered the phone each time and no one ever came to the phone. Finally, I contacted Home Depot. Com, who was very apologetic. They listened to my concern and told me the repair company would get right back to me. That did not happen.

We recently moved and needed to replace the 13 year old appliances. Labor Day sales at Home Depot were a large incentive. We researched and purchased a new refrigerator, dishwasher, stove, microwave,washer and dryer from our local store. Home Depot contracts with delivery and installation personnel, in our case, Ralph’s Transport. Ralph’s showed up and promptly removed MOST of the old appliances. The new refrigerator was damaged and not delivered. The “professionals” at Ralph’s we’re unable to remove and install the existing dishwasher and microwave and were unable to install the clothes dryer despite having been paid to do so.

I had appliances delivered via this company. They missed my first delivery due to a phone number discrepancy which I called FOUR times previous to correct. They came with my appliances a week later. One was damaged on delivery so they ordered another one to be delivered. I updated my phone number IN PERSON with delivery crew. Then next week they missed my appointment again because they called the wrong number. I called a FIFTH time to update my phone number and no "supposedly" they are coming AGAIN this week. I don't believe anything is updated.

Absolutely got screwed by Home Depot! Made an order for kitchen appliances, $6000+, and they didn't get the address correct. Had to pay while making the order, but never got the delivery. And is there a way to get your money back from an online order? Hell no. Calls to the customer service and the service managers were met with no results. Said there was nothing they could do so not their problem. I will repeat this experience to everyone I see. Never shop there again!

I had scheduled to have my water heater replaced in Port St Lucie Florida because my sister called me while I was in NY and told me there was no hot water and there was water on the laundry room floor. So hearing this I believed the water heater to be the problem. It was a 40 gal 220v electric heater. So Home Depot subcontracts through Delta Plumbing which came a couple days later. The “plumber” removed and replaced the water heater and then went on to tell my sister that the water heater was not bad because it had hot water in it and the problem is you have a busted pipe somewhere. Which turned out to be five feet away behind a sink. I got a plumber to fix the leaks, one of which was under cement slab and the original one behind the sink which was the source of the leak on the floor which cost me $3100. By another plumber.

Ordered two ceiling fans online and paid for them with a cc. In The mail rec’d later that day had a 10% coupon from HD if using HD card. When picking up fans tried to return and buy with HD card to receive discount. Was told by manager that fans would have to be returned and I would have to submit a new order and wait for new delivery... This is stupid! This would be the only way to receive the 10% discount.

I cannot understand the love affair men have with the Home Depot. Every time I go to the store I ask for assistance and am give the wrong answer from the “experts.” Whether I ask how to fix something I fare so much better by watching a YouTube video then buying the parts I need online. Their floors are hard and I cannot leave without pain in my feet from the lack of shock absorption from their concrete floors. I predict that their long term employees (if such a beast exists) will, in 5-10 years all experience varicose veins and other orthopedic injuries/trauma as a result of this.

Bought a washer dryer online and scheduled for home delivery on Oct 2. Waited all day, no one called or showed up. Spent two hours on the phone being bounced around trying to figure out what happened. Rescheduled for Oct 5. Waited all morning, called again. Then was told, "Oh no, I am so sorry... the team that was supposed to reschedule your delivery did not put the request in on it, so we rescheduled for the 8th, which is the soonest they can deliver." Homedepot.com is a disorganized, incompetent mess. Go ANYWHERE else.

We ordered a brand new gas range From the Tacoma, WA store because our last one died. We waited a week for delivery and when they took it off the truck and took the cardboard off it was obvious that someone had driven a forklift or other heavy object into it. The entire side was caved in. Called customer service and was told they couldn't do anything about it besides schedule another delivery, eight more days later. So we wait another week, I take another day off work to be home, and the second one is even more damaged than the first one. The cardboard box was torn and the oven was so bent up on the back corner that the paint was peeling off of it.

Home Depot price match policy is total **. It is case by case basis, plain and simple. I brought in a competitors published ad (farmandfleet.com) for advertised Milwaukee part numbers 48-22-8441=($379.99) & 48-22-8542=($469.99). Home Depot on Alexis road in Toledo, Ohio told me in exact words "they can't come down that much". Even after they looked up the competitors ad online and confirmed their price, AND I handed them a published copy of the ad. No explanation why they would not match their competitor's price, and this was not a special order item. DO NOT OFFER A PRICE MATCH GUARANTEE IF YOU DO NOT PRICE MATCH. It is NOT a price match policy if you just decide you don't want to drop down to your competitors price, for items that you both advertise for sale. That is false advertising.

I opened a credit card to take advantage of the $100 off a $1000+ purchase offer, however, after 5 months I have yet to see a dime of that $100 credit. Customer service has been maddening... transferring me and giving me the runaround... telling me it will show up in another couple billing cycles. Think twice before you open a credit card with HD or shop there at all.

GAF attic fan sold by Home Depot under warranty for 5 years. Stopped working. Removed it from the roof, went to Home Depot and was told I had to contact GAF for warranty, Now with a hole in my roof I had to buy another fan to replace the one I took off. I could not wait for GAF to send me a new motor. Home Depot should advise what is warrantied by them or if they are a broker for certain companies.

When our hot water started leaking we immediately went to Home Depot for a replacement because I had read they had same day replacement. It was a Sunday so we had to pay $100, but we wanted it done and agreed. We told the sales person some of the things that were important to us (brass valves) and she pointed out a model and ordered it. We were told the water heater installer would come between 2 and 4 p.m. and he would provide the brass valves we needed. At 5:30 (and after two phone calls) the installer showed up. When we noticed the valves were not brass, he said he could replace it for $60 more. We agreed. Part way through the process we reminded him again about the valve and he said he would not do it because it would void the warranty (not sure why he didn't say that the first time). We called Home Depot and they said to call Delta the plumbing installer in the morning and talk to customer service.

I ordered a 3x5 Betsy Ross Flag on 9/12/2019. A week went by & I hadn't received my order & didn't hear anything from Home Depot regarding the status of it so I sent an email to customer service to find out what was going on. I gave it 24 hours with no response, I sent another email asking the same question, another 24 hours went by & still no response so I sent another one & lo & behold NO RESPONSE! That was 3 emails, 3 strikes & you're out in my book! I paid for my order thru PayPal so I decided to file a dispute thru them.

I purchased over $400 worth of Daltile (Parkstone 12x12) from Home Depot in Raleigh NC (Captial Blvd) in September 2019. I hired a professional tile installer to install my bathroom tile. After he laid several boxes of tile, he had to stop because half of the tile were 11 3/4 inch and the other half were 11 5/8 inch even though it is clearly indicated on the box that the tiles are 12 x 12. I don't have a problem with the tile being 11 3/4, but ALL OF THEM SHOULD BE THE SAME FREAKING SIZE!!!! My floor is half finished because my tile installer said he cannot mix the tiles because the joints will not line up and it will look like crap!

My husband and I bought carpets through Home Depot. The day we ordered them our associate was having difficulty putting through our order with an associate on the phone. After many hours, our purchase went through. We were promised 24 month financing and that is why I opened a Home Depot credit card and we went through with the sale. The day of the install there wasn't enough carpeting, so about a week later they had to come out to finish the job. When the credit card bill came, it did not reflect the 24 months financing. I reached out to customer service and was told they have to review it and still have not heard. We would not have made the purchase if we couldn't get the financing. Very disappointed and it is a shame we can't return the carpets.

Seriously. This was the most frustrating shopping experience I've ever had. I stood in the tile department for an hour, maybe longer, looking for product. I didn't have one person ask me if I needed help. I struggled through finding the product, because shelves of product were not where they should have been. Then I went to the check out, I found that I had to be the cashier. Whoever thought that self checkout was a good idea is sorely mistaken. As a designer, and spending thousands and thousands of dollars on customer product and having worked in the construction field for over 20 years, I had always shopped at Lowe's or local businesses. After today, I will be going back there. Hire some people to help customers. Hire some cashiers.

Where can I begin? I ordered a snow blower and a ladder online. They only offered express delivery and claimed standard was not available. Of course this was an additional fee of 80 dollars, but being I had no means of transporting it myself, I opted for the express. The next day...nothing comes. I call the number attached to my order number and they tell me if was never scheduled to ship. Okay? Then clearly I requested it to be shipped immediately and be reimbursed for my "express" delivery fee. Honestly I would of canceled the whole order but part of the purchase was a gift card which I am positive I would of just lost. So Home Depot gives me the number for the store directly on Staten Island and they claim that they don't offer express but would send it out in two days...sure.

While trying to order a Weber Grill part I called Home Depot, lady that answered was very busy, put me on hold, so I hung up. A few minutes later Brenda from West Ashley Store in Charleston, SC. called me back, was so sorry, went out of her way to help me, even called Weber, went online with HD, And Weber, called me back again, with model #, parts #. So impressed, very Professional, a real asset to your company, I'm going to the Store to meet her and personally thank her.

Try to purchase a water heater priced between $400 and $500. Found the product I wanted and the salesperson said it could be installed next day. I asked how much the installation would be and told me the installer will tell me. To my surprise a person showed up and look at the place for over 30 minutes....writing and writing in a piece of paper. The old water heater was in a VERY accessible place in the garage and he didn’t have to build anything, maybe a new hose. When he gave me the estimate I almost had a heart attack, the estimate was between $2,000.00 and $3,000.00 and that is because he was giving us a discount. Is this what installing a water heater installation cost. Are you kidding me.

I feel severely mistreated as a customer. I am livid. Rude employees at the store, Worcester 01608 Zip code. Rude, inept delivery services (Expo and Express), rude managers, and Customer Service takes a complaint but wants to transfer you to someone else - why do they not simply resolved the problem, call the next necessary dept themselves. Do not trust Home Depot. They do not care about you. Management does not care about you.

Bought several appliances over a period of a year including additional warranties. All delivered by Home Depot employees. The stove arrived broken initially and sent back, upon final delivery they state we need to get someone to hook it up so we did. One year later it’s having issues and guess who doesn’t want to pay for the repairs, yep Home Depot. Attempted to call and clarify and supervisor was too busy to get on phone. Don’t waste your money folks. They don’t back their word or their warranties! Lowe’s here we come.

I ordered a new gas hot water heater to be installed in my basement, next to the drain. The installer insisted that code required a pan be installed under the heater, on a concrete floor next to the drain on a sloping floor resulting in the job costing an additional close to $200 for a pan that cost $18.18 at Lowe's. When the county building inspector came to inspect, I asked if that was necessary and he said no.

Our car was flooded driving through the store 3010 parking lot on the side of Home Depot building, as well as several other customers. Home Depot never asked if we need help and refused to pay the damages stating that the rain on their parking lot was an act of God and that the debris that clogged the sewers on the side of their building was the landlord problem and the car lot on the other side of the street caused, behind a slotted 5’ chain link fence. Please let me know where to include photos of Home Depot’s negligence. On their parking lot was an act of God and that the debris blocking the sewers came from a car lot on the other side of a fence. Please let me know where to include pictures.

Tried to purchase dining room furniture set online. Called for support to place my order. Phones go unanswered! Went to a store to ask for some help to place my order! Was not working online! No one would or could help me place the order! Tired numerous times! Decided to try again online to place the order the next day and all items in my cart had increased 70 percent! Called customer service again, after two hours of holding and being pasted around and a rude MANAGER, I was unable to get the items, I had been trying to order for three days at the price they were in my cart! If the system worked or someone was there to help on the phone, I would have the items at price offered! I have been a Home Depot Card holder for 25 years for business and home, spending thousands, but they truly could care less! Customer Service and online ordering is a joke!

I went to order some wood pallets from my pellet stove for the winter and was told I could not get them shipped to the Idaho Falls store and that if I wanted them I would have to do to Pocatello. I live in Menan and work 60 hours a week. I don't have time for that. They have carried them in all the years past but because the Idaho Falls store is not one of the main stores they will no longer carry them. I just want to say I'm letting everyone I know that buys from there not to go there.

I purchased an item and paid for delivery. At first I was told 9/24 it would be delivered, then they changed it to 9/19, then finally to 9/17. Then I received a call the day before telling me there was a 4 hour window starting at 12pm. I made space inside my garage and arranged for someone to be there at 12. When the person showed up at 11:45, the item had already been dropped off and was sitting in my driveway. I called the logistics company and was told the window was "a suggestion" of time. I called Home Depot and they said they aren't responsible. I'm so, so, so disappointed in the execution of this delivery and the service received afterwards. It put a horrible taste in my mouth regarding doing business with Home Depot in the future. At this point, even if I have to inconvenience myself or pay more, it will be worth it to avoid shopping here.

I placed an order to purchase two wall unit air conditioners from Home Depot online and it was difficult. The user interface is cumbersome, inefficient, and the shipping procedure is far below the norm. Here is my experience: I initially entered an order with one unit to the inbox and tried to increase the quantity to two from the Box and didn't allow. Found out that it's not allowed to increase the quantity. I had to create another order for the same item.

I purchased 2 garage doors that included installation for my home at the Coeur d'Alene Home Depot. The people that helped me decide what I needed and wrote up the contract were excellent. They said, and the contract stated that a installer would contact me within 48 hours for a on site inspection prior to the doors being made. Nobody ever contacted me. Repeated calls to the Home Depot installation contact person were not answered. Messages left on the answering service were not answered. After a week and a half, I finally tracked down the installation person at the store and canceled the contract. This was a bad experience.

I have been having the worst experience with Home Depot in regards to my appliance purchase as well as backsplash installation service. Management on both department were unable to resolve the issues and I ended up waiting over 2 month for someone to come and fix the improperly installed tile but the person who came to fixed stated that he is not able to fix it and said the manager will contact me but I have never heard from him and my tile is still not fixed. On the other hand I had to spend extra 3500 on the new fridge as home depot took its time to ship the one I had purchase previously.

WARNING to buyers online and of appliances. OK building an upscale home and my assistant and I both ordered the cook top. It was $1300 and when I went to return my ONLINE purchase (there is no way to initiate return online and print a return label: Lowe's does. One has to take it to store.) they said I couldn't. They told me I had to go to the store where I purchased. REALLY?? I told them I bought it online and they insisted I didn't. I had my receipt which clearly said it was an online purchase but they said that I had to go to the store the COMPUTER randomly selected for me. It was 30 minutes away but by now I knew I was getting nowhere. Take it to the next store and they refuse because "it was special order". It is not. It is a GE Profile that arrived in two days so it is not special. I am trying to shorten this. Bottom line manager refused to accept. I threw my weight around a bit as a builder, etc., nobody cared.

They are excellent and patient. I had an issue with a package being delivered, where the error was on the shipper. I didn't receive the package three times in a row due to weird circumstances, that again, probably had to due with the shipping carrier. Anyways, Home Depot kept discounting that item until the third time around, they gave me in store credit so I could piece it together myself. They were very generous and very helpful, though it did take a fair amount of time to figure things out overall. However, it is customer service, and so problems are inherently bound to come up, but I kept at it and Home Depot customer service took care of the issue. I wish I could have rated each service rep individually as that might have been more impactful than an aftermath comment, but either way, five out of five stars.

Home Depot is a scam, no kidding. I will never purchase a single item from their store or online ever again. I purchased a shower door online and I was getting kicked around between home depot and the shipping company as to where my order was, even though home depot was updating my order on their website that it was moving and that it says it finally arrived at the store. I called the store to pick up my order and I was told, "Sorry the order is not here." My question is, what were they scanning and updating If there was no actual order enroute. I called their customer service and I was told, "Sorry, we reorder the item for you, expect it in another 2 weeks," after I have already waited for 2 weeks from the original order. What a scam and a deceptive business practice.

My family and I will never shop at Home Depot ever again. Between me, my husband, FIL and my grandparents, we have gotten nowhere. They are all like robots and don't care to help their customers at all. We have spent thousands there, including this current purchase. I understand that they have no control over how their third parties cooperate, but they can at least try to find others that will accommodate what their customers have in their homes.

This place is a scam. They advise you to check for product availability online before visiting a local store. They want you to pay full price, but you are being overcharged because the store has decided to manipulate pricing into their favor by charging more than the advertised price per square foot. You contact Home Depot customer resolutions without any resolution being given. You are told “Although pricing online says this will be the price at the store, the store may increase the price if they desire. It’s determined by products readily available and those that must be ordered.”

Home Depot needs to get their stuff together. This is the third time I have ordered something from Home Depot that has been screwed up. Out of five orders, that is a horrible track record. I'm done with Home Depot, I don't think there's any way to correct this now. I ordered a Dewalt 13 inch, two speed wood planer for a job that had to be done this week. It was supposed to arrive on Thursday. I assured my customer I would have the job done by Saturday. Today is Saturday and I still have no planer. I called in and UPS never received the planer at their hub. I received two emails, one saying it was shipped and the other saying it arrived in Georgia. How in the world did it arrive in Georgia if it never arrived at the shipping hub???! So, not only did they screw up the order, they lied to me about the status of it. Re: Order #**.

After the delivery service Home Depot contracted with gouged my hardwood floor when delivering a refrigerator, I filed a claim with Home Depot. They quickly passed the buck, saying I'd have to work with the delivery company, Federal Warehouse Company. I was given a four-hour delivery window and was told I'd get a 30-minute notice. The delivery men called when they were in my driveway, before the beginning of that window. They were in an incredible hurry. I told them I had cardboard to protect the floor but they wouldn't wait. And wouldn't you think a professional delivery service would have pads or other materials to protect hardwood floors? They did hundreds of dollars worth of damage. I would not recommend Home Depot for any appliances.

I am really upset. I called to order wood for a fence I am putting up. They won’t deliver it when I need and they want to charge fees to know when it is delivered and fees to have it delivered and then they want to drop it off on the side of the road. They won’t even drop it off in my driveway. The delivery drivers are the rudest people you have ever met. I am really upset with Home Depot. I have spent thousands of dollars at this store and they can’t even do what I need.

We have been shopping with Home Depot weekly in Glendora in the past 6 years. We spent a lot of money here on pool supplies and chemicals. Yesterday we had to return a fan purchased the day before on a new applied HD credit card and it was almost free. I told the service rep that we wanted another fan that did not require assembling which was different brand and costed one more dollar. The rep said replacement had to be exactly the same price. Then I asked her if the store could have someone assemble the original fan for me because I could not assemble it. She said she was not sure if they have someone in the store that could assemble it for me and plus, she would have to ask the store manager if I could have the original fan again since I already returned it. I was dumbfounded and speechless to hear her answer. This is absolutely the worst customer service that I have ever encountered in the past 15 years.

Lumber is marked, for example a 2 x 8 with the actual measurement of 1.5 x 7.5. Home Depot is marking their lumber widths as 8 but measuring as at 7. Industry standard is 7.5. Their 2 x 10 width is actually measuring at 9. Industry standard is 9.5.

We recently purchased a high end Bosch dishwasher because of a flyer we received. It stated clearly, 10% the purchase PLUS interest free financing for 24 months. We had already done interest free financing on a new over the stove microwave, which had a remaining $100 left. So we purchased the dishwasher on Saturday and I paid the remaining $100 on the microwave (which I indicated on the payment) the following Monday.

We purchased an entry door and screen door from Home Depot. When buying, I had a 10 percent off coupon. I also asked about 24 month interest free financing. Salesmen told me I would have to open a new credit account to qualify, even though I had an existing account. We opened a new account and he gave us the 10 percent discount and that we did qualify for the 24 month interest free.

I ordered 7x7 shed, 40 bags rivers pebbles, 15 pieces step stone, since we need these items sooner and so we chose Express delivery which will arrive same day or next day for $89.00, clicked placed my order. I didn't believe I can get my order same day but next day is quick enough. So I was right, no words on same day, and next day, no call, no email, no contact so ever.

Does not spell out fee structure. Charge hourly rate pass the 4 or 24 hours posted fee. To me it is not being honest and prey on their customer to charge onerous cost. The lack on info, does not allow the customer to take informed decision. Their posted fee should also state hourly Rated fee...

Our oven died suddenly so we went to the local Home Depot store to quickly replace it. We were offered a floor model that we could have immediately if we took it home and installed it ourselves. Well the floor model was defective and does not work and Home Depot insists we have to bring it back ourselves to get an exchange or use the warranty. So 4 days later and I still do not have a working oven! Our kitchen is on the 2nd floor so too heavy to move again (super difficult for my 2 boys to get it up the stairs and don’t want to do that again.) and Home Depot not offering any help to move it. That was $700 totally wasted for a useless machine. Very angry.

I had a delivery of a palate of garden rocks. The driver didn’t have the equipment compatible with the palate. As a result he decided to dump the bags of rock in front of my property. I requested that I would like to have them place in my garage where I made space for. This otherwise would be no big deal but I just had heart surgery and my left hand needed surgery last week. I had only one hand to work with. It was a nightmare and a horrible experience. Home Depot did connect me to the freight delivery company and their response was the driver is not responsible to place the palate in the garage. WTF? Delivery was paid. She added that I would have to request an inside delivery. Da...! Lame excuse and incompetence in customer service. Buyers beware that when you get something shipped to your house make certain they will be able to deliver it in garage or shed.

First of all, I ordered 4 items fridge, dishwasher, microwave and stove on 8/7. It said delivery on 8/14. A day before 8/13 automatic voice call for 4 hour window delivery on set date. Later that afternoon, someone called said no products available on 8/14. Fine, told me to wait 4 business day to reschedule, following week, someone called schedule 8/21. On 8/20, someone called said no product for 8/21 confirming that postponed again for next delivery 8/24. On Saturday 8/24, waited from 2pm-6pm as scheduled delivery, no show, no call to cancel or redeliver. This is the worse experience from Home Depot online orders! Never, Never Never do this. Waste of time for customer, also unfair business practice! Do do with Home Depot!!!! Email me if you want to verify what I experience **.

We came into the store to see if Home Depot would price match a fire pit that had been advertised in a flyer from Home Hardware in Brandon. The store was so happy we gave them the opportunity to price match, not only did they have stock on hand, they price matched and gave us an additional 10% off the fire pit. We highly recommend you taking all your home care needs to Home Depot in Brandon. They staff was very helpful, positive and full of energy. They made me feel like I was their only customer! It made my day and I will definitely be back. Total positive shopping experience!

Ordered a rubber Rubbermaid storage shed from Home Depot online. They said it would be delivered free. Well my storage shed has been in the city for almost 3 weeks and I yet do not have it. The delivery company they brought it from Rubbermaid feather semi was too big to go under the archway where I live. My question is why wasn't it delivered to the Home Depot store located near me and then they could have delivered it but yet no so now I get another email stating but they found another company that will pick up my storage shed and delivered me to me by the 29th so that means a month that this has been ordered and still do not have it. Just doesn't make any sense. Nobody's using their brain anymore I guess. I'm very disgusted and I would have cancelled the order if I didn't need the thing so badly.

Long lead time and product shipped missing parts. I called customer service asking for the missing parts to be shipped rush but the customer service rep hanged up on customer instead of solving the issue.

We purchased a complete kitchen package (6 appliances) from Home Depot, and I would highly recommend against buying appliances from them for the following reason. Our order got rescheduled without our notice not once, but on two separate occasions, causing us to have to reschedule both delivery days and installation days, since they do not perform their own installs. If you work, this results in 4 lost days. And the store does not know anything about what is happening, as they tell us the supplier does not communicate with them either.

I ordered a 6-piece patio set and only 5-pieces were delivered. My options were to return everything (days before a party) or get a $200 gift card (not a partial refund). If I returned everything, I could not re-order it because it was on backorder. Even though the missing piece was in stock, they could not (refused) to send me the missing piece. It cost $309 (plus taxes) to replace the missing piece. So I had to pay an additional $109 to get the piece that I had already paid for. If that sounds like extortion, it is. I'm giving them 2 Stars only because they were responsive and what they gave me was better than nothing.

We paid our bill on time. We should expect delivery to be on time by the 4 corners of the contract agreed upon at signing but Home Depot for some reason doesn't understand that or just doesn't care????

I was having some trouble getting an order placed online and elected to "Live Chat" with a representative. Alise **, the customer service rep I worked with today, was top notch and the support was above anything I've received from anywhere else recently. Good customer service is a dying art form, but I am happy that the staff at the Home Depot have not lost this skill.