Home Depot Reviews

The only problem at my store is some of the staff arent friendly and very unfriendly. They never smile. Dont get me wrong. They're eager to do their job. Just smile sometimes. Maybe it will make their day a little easier or faster.

Home Depot has always been a dependable home supplies retailer. If you can't find something at the other retailers, you'll most likely find it at a Home Depot. Prices are reasonable (not cheap) and customer service is above average, provided you look for it.

I ordered Closet Maid shelves twice from Home Depot and failed to receive delivery of all that I had ordred both times. I contacted customer service on the first order and they processed a return for the item I did not receive and was able to order the missing item and received delivery of it two weeks after my initial order. I did not receive delivery of one item on my second order and the customer service representative told me to contact UPS even though the tracking information showed that Home Depot never delivered the item to UPS.

I hired (and paid in advance) Home Depot Interiors to install new countertops in my kitchen and two bathrooms. They came out to my home on February 23. Ever since they had my money they ghosted me, and only responded when I threatened to get an attorney a few months ago. On April 15th they then tried to blame the pandemic but, the ghosting and lack of communication started almost immediately after I paid them back in February, before the pandemic. When I finally got a response, I got all kinds of excuses, like the guy who was handling my job just had a baby and he had "baby brain" (I later found out that his baby was not a newborn), then he went on late paternity leave and then didn't leave any notes in the system so no one knew the status of my job. I was told that they would be in touch me and keep me informed. I didn't hear anything so on May 28th I reached out.

I love Home Depot because they have everything you possibly look for your home repairs. When you can’t find something you're looking for there is always someone there to help find what you're looking for. The employees are always helpful and knowledgeable. Never had a bad experience.

The customer service is wonderful. The employees are always helpful. They usually have everything am Looking for in stock. There are many stores around so it's very convenient to shop at. I would highly recommend this store.

I am in the construction industry, so Home Depot is a really good friend. When it comes to buying supplies either for work or home, they always have everything I need and want. Home Depot makes it easier for fixing and creating parts of a house. The massive variety of supplies they carry in stock or back ordered are just endless.

I ordered some garden items to pick up at my local Home Depot using the curbside pick up option so I didn’t have to go in the store. I received a message when my order was ready to pickup. I went to the store and there were special parking spots for me to park. I texted the number on the sign and entered my car model and color and they brought my items right out. A few of the items were large. They put it right in my trunk for me. I was very satisfied with the service.

Purchased a package of 6 "Everbilt" sheet metal screws (805831) #10 x 1 1/2 inch. These are awful. They are hex head. I wanted hex head because I need to torque them in pretty hard. Well the heads are rounded! What the heck. They're not supposed to be rounded. I never thought to look inside the little plastic bag. Rounded hex heads! So I used them, but every time I tried to tighten hard, the socket twisted off because the heads are rounded. You must be kidding. I've checked this same item at Lowes and Menards. Guess what, the hex heads are NOT rounded. Last time I shop Home Depot. Of course, they are made in China. I can't believe Home Depot would sell such shoddy merchandise. Shame on Home Depot.

I ordered a faucet. They shipped it with the box all messed up and banged up. They had to tape the box up just to hold it together. I posted a review on their site with pictures and they emailed me to tell me it didnt fit in their online posting guidelines. What I wrote here was exactly what I wrote along with pictures. I questioned how it didnt fit into their guidelines. I never received a response. I believe people need to know that when they order online it might come all mangled like mine. Very unprofessional.

Whenever I need something done in the home where I have a question Home Depot's always there to help. No matter if it's a question or tool a person live questions email anything they're always there to help. Great selection, great prices, great customer service.

Home Depot is convenient and usually has what I need. Occasionally items are not in stock, but they get them in within a reasonable amount of time. The prices are good and sometimes when they have sales, excellent.

The best Place, excellent customer service, good selection of products and tools, everything in one place at affordable prices, also phone customer services it is great, you can check stocks, prices and more. Devolutions Policy really work without problems or too many questions.

I love shopping here. Their prices are the best. I used to compare prices at retail places but Home Depot always has the best prices so when I need something I just go there! I bought a sander there a while ago. It still works good.

The local Home Depot is where I go first whenever I am working on a project, or just want ideas for one. The staff is helpful, knowledgeable, courteous, and patient. The Home Depot staff is very accommodating when items require research for availability and very communicative when items are being delivered. I appreciate that surveys are often offered for customers to let them know how they are doing. Love them!

I ordered a $1200 bathroom vanity on 5/7/20 with a delivery date of mid May. Here we are 7/13/20, no vanity. During this time I have made numerous calls to Home Depot who blamed it on the logistics company and ultimately had me cancel and reorder the product which I did with yet another 2 week ETA for delivery. Over a month later, still nothing. Now it's the blame game. The logistics company says they have the cabinet and are waiting for another item.

The Biddeford Maine HD does not enforce mask wearing, putting its customers at risk and the state itself. Maine will be just another state with increasing cases and shutdowns!!!! Everyone who has done their part to help stop the spread, will have to go through it all over again because of these ignorant people, come on Home Depot, do your part!!!!

Honestly, I can never find anyone who is actually helpful, if I can find anyone at all. Go to any Ace Hardware and you can actually find someone to help. Not at HD. Most of the time I am at HD it is only because it is next door to Costco. Otherwise, I wouldn’t bother..

Home Depot, I have been shopping at Home Depot for over 30 years in several different states and two counties, they always seem to have what I need at a fair price. Finding help when needed is not always easy but when you do they seem to have the knowledge of the department items I'm needing help in. I like the parking arrangements i.e. defecated Spots for Pro desk and for vehicles pulling trailers. This is really helpful when I pull my small trailer for pick up. Selection: selection of items is great, if I am shopping for garden and yard tools or plants and supplies they have it, or carpentry tools and materials they have it, or plumbing, electrical, flooring home appliance and furnishings i.e. window covers also windows and doors, you name it if you're fixing up your house, shop or out buildings. Need well supplies they have them too.

Home Depot is my go to place for most of my home needs. When I need to buy tools or paints, by default I go to Home Depot compared to other stores. You get everything for decent prices. Customer service is not the best, however you get what you need.

Home Depot is one of only a few retailers who recognize the sacrifice made by veterans by having reserved parking spaces available only to veterans. And, every-time I visit Home Depot, I spend as much as 30 minutes simply reviewing the hand tools, from various manufacturers such as Husky, Milwaukee, Bosch and DeWalt.

They are all customer friendly. They know their products and how they work. If you need help working the products they are happy to help. They not only have tools they also have help with anything you want to buy.

I love shopping here! They have anything and everything you could want or need! From cleaning supplies to carpet and tools! I just get lost in this store. They have such a large selection of different item! And I am pretty sure they also give classes on do it yourself projects! Make sure you bring a pickup truck and they will help you load anything you need help with! Store prices are reasonable!

Recently bought a Ryobi 2000 PSI Pressure washer from Home Depot in Forked River, NJ. I love it. My husband came home first with a Ryobi gas one 2300 psi and it was way to powerful for me to comfortably use, so I went back and exchanged it for the 2000 psi electric and I was much more satisfied! Easy roll up with handle, only complaint when you use the wheel to roll up the hose it takes that shape and I am noticing over time if you don’t twist out the loops you get some kinks which kind of stinks. But all in all I have power washed my whole house, the garbage cans, I even use it to wash my car???? Well worth the money!

Home Depot is good, has the various items required for home furnishings and repairs. Finding items I found not that great. The mobile app and website is not so good with the search to tell me availability. If we find the product we want then we can check which store it is available, which is very convenient.

Great selection for nearly everything plus reasonable prices. You oftentimes need to track down a specialist for help or ask customer service to send someone to your aisle to help. Definitely my first go to store for home repairs and garden needs.

The customer service is always outstanding. They really make an effort to help you get what you need - I’m disabled and they gladly take things to my car!!! And if they don’t have an item in the store (which is rare) - they will order it for you! Love the Home Depot.

I have mixed reviews about Home Depot. First ordering online is very convenient. It's the easiest way to find everything you need. Now in store shopping is totally different. Some locations the further out you go have everything but the stores local by me are a mess. Everything half gone or picked through. But in every home depot I have been to customer service has been excellent.

Items charged multiple times on credit card. Refund asked due to over 30 days backorder item wait time. 3 months later yet to be refunded and now they are asking for proof that the money was debited. Customer service is near impossible to reach. Multiple 3 hours wait time on the phone that lead nowhere. I strongly advise to never order any high value item from Home Depot.

Placed the order over a month ago. Expecting a refrigerator and dishwasher delivery today. Notified yesterday that it wasn't coming to late August. Did Home Depot have this information and didn't share it due to loss of sale? Is this best practice when a customer is counting on a refrigerator/dishwasher moving into a new home? Should Home Depot have called two weeks ago to explain there would be a delay? Poor communication, poor customer service, poor best practices in place. I will not be back and feel very disappointed with the lack of caring about it when I called and got a person who was not helpful and could care less. Dr. Eileen **

I used to love Home Depot. When I lived in Santa Cruz CA I couldn't wait til we got one. At the time the closest one was over the hill in San Jose and that was just too far to drive unless you really needed something that only they would have. Then we got one, and I hardly ever went there. There was just too much, it was impossible to find things, much less find a Customer Service person to help you. I started going to the place with the "Helpful Hardware Man". It felt more like I was supporting a locally owned business versus a big chain that had stopped caring about its customers. I fell out of love with Home Depot.

I found the aisles open and items well placed for easy access. The customer service was helpful when one could find them. I worry that in the attempt to reduce costs floor staff will be cut and reflect upon customer support much like WalMart.

Home Depot is convenient but the staff are often too busy to help you if you have a question. Between them and their competitor, one of them will have what you need. Sometimes they don’t carry a popular product or brand. They did a good job with the curbside order pick up set up. I was impressed with their handling of covid. I wish their customer service would improve.

Home Depot should have heart in its name. I have never had a time where I went in to the store and received such quality service. The employees are knowledgeable and are always willing to help right down to the checkout line where you leave the store with a smile!

I really prefer Home Depot because there’s always associates there to assist you. You can always return things and I enjoy ordering online and picking up in store. I use to be a Lowe’s shopper but find I really enjoy shopping at Home Depot.

Home Depot carries a variety of hand tools and power tools. The power tool selection and battery tool selection is very good and they are in stock. Home Depot stands behind the products they sell. I have shopped many stores for tools but Home Depot carries the top tools.

I really enjoy going to Home Depot's and going shopping there, the variety is there and the prizes are very competitive on some items.... The online exclusive items online is always sold out and really never available. I've been waiting for one of the exclusive item to be back in stock over two months and did the email so I will be informed when that item back in stock.

Home Depot is the only one that customer service is great! We always can find someone to help us, answer questions and solve our problems. We also get a military discount. The other place does not give military discount unless you show them a DD214. Military id does not count. Any problems they solve.

The staff is always willing to help you problem solve your project. I especially like their garden center. They keep a good variety of indoor and out door plants. They also have navigated the Covid seamless and I feel very comfortable shopping there during these challenging times. We have made numerous trip to Home Depot while building a new deck and the hours fit well with our needs. In Lethbridge it is at the opposite end of town but still our go to home renovation store. The option to have your lumber cut on site is really handy and we have used it occasionally.

I bought a grill on May 20-th, needed it by June 27 for a family union. It was scheduled June 18, then they delayed for June 25, I called them, and they said it will arrive on July 1-st, finally came on July 1-st when I did not need it. Customer service did not care about it. I work for a company that we supply Home Depot with some products, if we are a little late we always got penalized which is OK, but is not OK for them to be waaaay late. Very disappointed.

Home Depot is my first place to go when it comes to find any tool or specialized item for my business. Their prices are competitive and fair. Clean aisles, outstanding customer service. Full inventory most of the time. Self check out registers are very convenient.

I am in Arkansas. The staff are over the top with friendliness and knowledge. Every department was staffed. Maybe the appliance center could use some help. The garden center needs some organic supplies instead of all harsh chemical. Use this store because their self checkout is very customer friendly and usable with a clerk standing by. The negative is their sales promotion. Are not always available and will not give rainchecks. Bummer. So Lowe's is next door. Easy enough. HD IS MY FIRST STOP.

Store generally well stocked - the option to look at products online and get a text for the location in the store (aisle and bin) is a real convenience - staff are less of a plus -- when the store first opened there were subject experts in every department. Not so anymore - often as not they don't know anymore about the layout of the store or the products than I do.

Home Depot has a wide selection of things, from home repairs, to gardening equipment and supplies, got to watch out for their weekly specials that when you get the good deals. Customer service is ok. Depends on who you get that day. But overall I love home depot.

They are deceitful and lure customers in for inexpensive installations but then come up with additional charges and say there's a binding contract customers aren't able to get out of. I will never trust them again to install something.

I like going to Home Depot, I look around and get ideas on things I can do around my house, sometimes it is a pain in the neck to try to find someone to help me with questions I have, I don’t think they hired enough people to work there. But when I do find someone they always are very knowledgeable on what I need. I like shopping there a lot.

Home Depot has not done well through the pandemic. Their customer service is really suffered. I bought a BBQ from them and went to pick it up. It took them an hour to find it and then had no one to help me load it. I stood there for about be half hour till someone in the parking lot helped me.

We have shopped at Home Depot for as long as we have been homeowners, but we have decided to stop shopping at their stores. The last few visits have resulted in us leaving dissatisfied. The customer service was very poor, and the products we were shopping for weren’t available. We will not shop there again unless it is absolutely our last resort.

I was looking for an estimate, on some air conditioner modification. I waited over a month; for an appointment with their servicemen, for their estimate. The day before our appointment; they called to confirm the appointment. On the day of the appointment I called to see why they were an half an hour late; and they said that they decided not to show up; because their estimate would be above my max. They never called.

Normally stores are well stocked. But during the covid times, they are low in stock and poor in customer service. Sometimes it is too long wait for curbside pickup. I wish they also have curbside return. In the store, customers do not follow social distancing.

I love Home Depot because they have what I need and seem to be consistent. Their prices on certain items like plants or appliances are always cheaper than local stores. But I am dissatisfied with their customer service because I can never find anyone to help me. They’re very short staffed on the sales floors and if you see someone you have to stop them and ask for help. They do not offer to greet you or help on their own, they appear too busy to help you. They make you feel like an inconvenience.

I ordered an item online in May and was supposed to be shipped to a store by June 4. Now it is July 6 and no item. The stores cannot help me (not even cancelling my order), there is no option to cancel the item online and the online department does not answer their phone.

I would preferred a place a little more organized but in Home Depot you can actually find everything you need for your home repairs; you can also find beautiful collection of plants and everything else you need for your home.

I would be lying if I said I didn't visit Home Depot at least once a week. They have everything I need. Right now during the pandemic I am going stir crazy. I have really enjoyed going to Home Depot and browsing for home improvement projects. I have started gardening and found my green thumb. I renovated some furniture with their very helpful staff's assistant, and I am about to start remodeling my bathroom next. I promise they have everything you need for your home improvement and more!

I think the prices for the quality of the tools not always reflects it. There are many tools made in China that are in poor quality. Maybe Home Depot will be more stringent with the manufacturers from there because they need to understand that the North American consumer is not that stupid after all and buys everything they send our way.

Plants at the gardening section are not of good quality. Return policy is not good. They do not honor digital receipts in gardening center. Associate's product knowledge in some areas is not adequate. Prices are not good. Like Costco they need to work on prices.

Very helpful and knowledgeable staff on hand to help with all of your needs. Prices aren't too bad and amazingly good on cleaning product. Selection is very well rounded for all budgets. I especially like shopping here at Chrismas time because they have great deals and gift selections.

Most Home Depot stores in my area are clean, organized and customer service is not too bad. One of the better experiences I had with Home Depot was in buying a refrigerator, I ordered it with the help of a customer service rep. One the promised day it was delivered by a great crew. They came in and removed my old fridge, then set up my new one, they were courteous, hard working, very customer service oriented and thorough. If I ever want another appliance I plan to use Home Depot.

I love Home Depot their products service and quality. I also use their contractors and am very satisfied! I have built a new home and used lots of products from appliances to moving boxes! I appreciate that they offer a wide range of home products even gardening plants and trees.

I can usually find what I’m looking for here. In store I can get my military discount. If I order online I don’t get the discount. Overall the customer service is pretty good. Employees always seem friendly and willing to help you find what you're looking for.

I needed leaf shine for interior plants. Sales representative looked until she found what I was looking for. I didn’t ask for assistance in looking. She just took it upon herself to find what I needed. With a great attitude!

Home Depot always has everything I need at great prices. The location is so close to home so very convenient to get to. They take returns with no issues. All in all Home Depot is a great store for all your home projects.

I have gone to Home Depot for a number of years and have been very pleased. The only challenge that I have found is not having enough employees on hand. The products which they sell, and stand behind is wonderful. I have never had any issue if something that was purchased was not right, as there never was a problem on returns.

Bought a SunJoe Hand held hedger from Home Depot to trim the overgrown grass on my rose shaped stepping stones. Worked wonderfully, much better than the linoleum knife I was using. Had it delivered to my home, came quickly and the packaging was damage free.

I love Home Depot. They have so many home improvement useful supplies. They sell the best brands of quality paint to paint your walls at home. They have all the cleaning products needed to clean the use. They sell beautiful plants. I can find all the home decorations that l need at Home Depot for the best prices. Home Depot has competitive prices and great customer service. The employees at Home Depot are very helpful and friendly.

Trying to install a few simple Rubbermaid shelves. A minor cost, shouldn't be complicated. Ordered 8 shelf planks online for delivery to home. While waiting for those, did online order and "same day pickup" for a bunch of inexpensive shelf brackets to hang them with. Order for brackets ended up being fragmented, partially cancelled due to no stock (despite website showing lots of stock), and then when I showed up to collect the few brackets they had, I waited in the store for nearly an hour through successive reps who all had to "go home" and handed me off to another. Eventually they found them, but what should have been a 10 minute pickup turned into a several-hour odyssey to be sure I got what I had already paid for—and of course I didn't get all of it because half the order was cancelled after being placed. Then, got home to find the shelves had been delivered to my door.

I’m not an avid home improver but Home Depot always seems to have what I’m looking for and if I have trouble finding it the staff is always incredibly helpful. They seem to have a nice selection of appliances and paints. I wish the one near me had gardening supplies year round as I do have houseplants but that’s okay.

My experience at 5 different stores is that customer service is highly dependent on who the store manager is. The same store with a change of top management can go from very good to below average within a few years. I know from direct experience as a vendor in those stores.

I love this store but I think that the quality and number of sales helpers has decreased over the years. When I have a question, I have to hunt down a salesperson, and then wait for him to finish with the customer who already has him. Sometimes they give me the wrong aisle for what I'm looking for after all that waiting. I do like the store, still. It has a big selection of anything to improve your house.

The employees at my nearest are always very helpful to me when I go there. They make sure I find what I am looking for. Their prices are lower than Lowe's and the quality of the products are of great quality. I could not ask for any better service.

I saw a beautiful patio set at Home Depot online. When ready to purchased saw a offer of $100 off when applying and paying with their credit card. I took the offer, finish the application and directed me to complete the purchase. As I was ready to finalized it asked for CVV number of credit card, which did not make sense because it's supposed to be automatic. I called customer service. They gave me a cvv number, which worked! I received an email with my order number but almost immediately received another email saying the purchased could not go through!!

I purchased 37 cases of Malibu Wide Plank hardwood floor from Home Depot store. The deliver person just pushed all the floors down from a large truck and the floors got damaged. Home Depot promised me I could get a refund. But they refused to pick up floors back by themselves. They said it was the manufacturer's responsibility of picking up. They couldn't give my money back unless they received the damaged floors. This Malibu Wide Plank didn't reply calls or emails and can not schedule a pick up. After 9 days, those floors still sit on my drive way and my money was still hold by home depot. Home Depot sold me the floors but they blamed only the manufacturer. This is not an ethic way of running business.

I ordered a chest freezer on April 29th with a delivery date on July 1st due to backorder over ** Coronavirus. The day before delivery, the delivery was changed to August 5th! The delay significantly impacted my business operations. I asked for compensation for delayed delivery and/or the last minute notice, and was denied. Thanks for nothing HomeDepot!!!

Went to my local HD to buy 4 x Toto toilets on 4 JUN, HD did not have 4 on hand so they said I could order online and have delivered to my house. Ordered them online ~$2500, was surprised with a delivery date of 25 days wait time. Waited 25 days and ensured that I would be home at time of delivery so I could ensure delivery was complete and not damaged....Delivery did not arrive. Contacted HD customer service to track order...Stated it was scheduled to arrive today. I asked to be transferred to a representative, after substantial wait time I was transferred to a representative to whom was assisting another customer with an order. I could hear details of their transaction to include PII and CC info. I spoke trying to let them know I was on the line but no-one responded.

It was not taken care of as the store manager said it would. I wrote a letter on 6/11/2020 explaining my situation and have not heard a thing from Home Depot. They have locked up my transaction with no possibility of return. Avoid Home Depot gift cards and Home Depot store credits.

I ordered a huge pool umbrella, two lounge chairs and a table for outdoor pool area. We splurged this time to get the chairs that would last longer than one season. Everything was IN STOCK and ready to ship. Our umbrella came in 4 days and is very nice. The chairs were DELAYED, but not given a time of arrival. I have called, I have been to the store and chatted with Customer Service and still have no direct answer other than....The company that actually makes the chairs is not making them right now so therefore my order is "PENDING" and they will not cancel it?? So I have an order that may be a week out or maybe months and yet Home Depot will not cancel my order because it is PENDING. I'm done with them.

Thank you Home Depot for helping to keep us safe in these challenging times. This morning I went to the Home Depot on Palm Beach Lakes Blvd. in West Palm Beach, FL. I was tentative about going to any store but knew this store had the ability to self check out with store associates near enough to answer questions. This eased my mind. Further, all associates were properly wearing masks. I saw three men helping load a truck and they were all wearing masks. The staff in the garden area were all wearing masks properly. Carts were waiting as I entered the garden area so my time was well used. The staff greeted me to let me know they were available and as a courtesy. I was able to get what I needed and check out in an efficient manner. Thank you again for helping to keep us all safe!

After ordering a refrigerator online with a delivery date of two days out, got a confirmation e-mail showing a delivery date of 3 weeks out. Called customer service and was told the refrigerator was no longer in stock but they had one for $500 more. I told them I was a retiree and couldn't afford that and was offered an apartment sized refrigerator for $100 less. They then told me my funds would be released in 3-5 days so I had to wait before I could buy on elsewhere. Lousy customer service, rude representatives, false advertising.

I Purchased Milwaukee drill cordless. The total amount was $217 and I had a store credit for $27 what home to charge batteries blinking red and green. Read the manual. It says when that happens batteries are defective so I took it back to Home Depot. They denied me to exchange it because I had a store credit for $27 and told me I have to dispute it in writing and will take 3 to 4 weeks. I felt very embarrassed and frustrated because I needed to use my drill and I couldn’t. If this is the way Home Depot treats me as a customer I will cancel my credit card with them and stop stop shopping there. I will go to Lowe’s and Ace Hardware store instead of Home Depot!!!!

I waited approximately 15 minutes on the phone and then I was told I need to call the Corporate office or Customer Affairs, I believe, he said since I understand they could not help me---but I had called the Need Help number on their website. I wanted to mention that the wording for an item on their website needed to be clarified.

Arrived at 9:34 to pick up some lumber, compressor and nail guns. As I was shopping I misplaced my keys. I went to the service desk to see if someone turned them in. They said they don’t have them. I also went to every register that was opened. I asked customer service if they could make an announcement, they said no. I asked to speak to a manager. He was busy. I Spent 2 hours looking in the little area I shopped “Nails, power-tool and lumber." I spoke to customer service a few times, they couldn’t be bothered. I called for a ride. My ride arrived. I then left.

Ordered a BBQ online after being in the store. Had them in warehouse, but not store. Waited one week for it to be delivered. One day before, they cancelled the order with no explanation. Wrote several emails to customer service and media relations, received nothing back. Two weeks later I try ordering a pressure washer. This was 8 days ago. I keep checking the order status and nothing!!! Hasn’t even been shipped. Using COVID as an excuse is not an option... Sorry!! People can work from home processing orders and updating customers as to where their product is! This is deplorable service from a huge company!!!

I was installing an attic ladder I bought from Home Depot. I ordered a ladder between 10 to 12 feet and it was 14 feet. After several phone calls it was the right size ladder I just had to cut it off. Doing so made the fold downs so short it is now a safety hazard. Home Depot said so sorry, that was not their ladder and they were not responsible. I disagree. Home Depot washed their hands of the issue. I spent significant time getting it installed. Now I have an unfinished ladder installation.

Order Number: **. My experience with them was simply horrible. Called for a refund on merchandise that was not delivered by UPS and these guys just hung up the phone on me (not once but twice). Unacceptable to wait 45 minutes on hold to be able to leave a callback number and then have someone hang up on you because they didn't want to do a refund. (Incident #1 Friday June 19th at approximately 20:15 and incident #2 Saturday June 20th at approximately 10:00 am).

If I could rate Home Depot Canada 0 stars, I would. I made a purchase on May 3rd and was given an order confirmation and order tracking number. Their website said to expect delays due to Covid 19, but that they would do their best to ship out the order within 72 hours. I waited for one MONTH, each day checking the progress on my item to see that it still had not even shipped. I did not receive any emails about my item or any sort of update to my order. I decided to call customer support to see what was going on. I waited on hold for 2 and a half hours before I was finally given a prompt to enter my phone number for a call back. I did not get a call back for 2 days. Unfortunately Home Depot does not have e-mail or chat support, and does not allow you to cancel orders online, so the only way I was able to contact them was by phone. I tried 3 times to contact them on Twitter, but no response there either.

This is not the first time I have called Home Depot for assistance. On each occasion, I have been transferred over the phone multiple times, left hanging on the line, once GIVEN a new number to call which ended up being the wrong extension anyways.. needless to say I will be going with a different company for assistance as the customer service line is absolutely useless.

I ordered two simple items - a tripod sprinkler, and a tarp. These two items were to be shipped to my home for $8.99. After I hit 'place order', the order came up with a $35 delivery fee. I immediately tried to cancel the order - online, it was IMPOSSIBLE, and by phone it was ALSO IMPOSSIBLE. They give you 45 minutes to cancel and I was on the phone for at least 30 before deciding to call the west side store on Verona Rd. in Madison. A very nice young man canceled the order for me (I expect to see this cancellation on PayPal within a few days). Their online ordering is terrible, and beware of sudden unexpected delivery fees. Will NEVER order from Home Depot again. I don't have time to waste, but it was worth wasting to say how awful the online ordering customer service is.

On April 3rd I placed an order with HD for 3 appliances (refrigerator, washer and dryer) with a scheduled delivery of June 3rd. On June 3rd the appliances were delivered, however when they took the dryer off the truck and it was damaged so they advised that they would be sending back and that I needed to wait 24 hours for the report to funnel through the system so that I could call and get it re-ordered.

Oh my,,, I ordered a simple bar fridge online. An email said that deliveries were 1 to 3 days. Well over 2 weeks later - no delivery and no update. Fine... I get that it is a unique time and prepared to understand. But... I've been calling the Home Depot for help for 2 weeks now and been on hold for hours and hours, received call backs that were immediately hung up on and wasted so much time and frustration. I could have gone anywhere but for some reason I chose H.D. which I terribly regret now.

Ordered Serena Tiffany D'Italia table lamps. Pay close attention to description, the glass is the little round pieces of glass. Cheap quality, mostly plastic pieces not glass. The base of lamp is low quality, seems like resin. Moreover, I ordered 2 table lamps and received 1 table lamp and unmatching floor lamp (what)! And late delivery. Very disappointed.

Once again my experience with Home Depot has been disappointing and representative of a corporation lacking empathy and accountability for solving problems responsibly for its customers. Specifically I called this past Friday to obtain advice about ordering hardie plank to be delivered. I was given recommendations to order online and schedule a delivery which I did this past Friday that include an $80 delivery fee. After receiving written confirmation by e-mail that the materials I ordered would be delivered today, Saturday, June 13, the hardie planks did not arrive on Saturday. To address this problem, I called two different times late Saturday afternoon to determine why there was a delivery problem and how to resolve it. This was very important because we had hired someone to paint the planks on Monday.

No employees at Home Depot wear masks. I will never shop at Home Depot because of their response to Covid19. They have no safety measures for their customers to keep them safe while inside their store. The reason I know this is because I called and spoke to the manager and asked him why his employees are not wearing masks. He told me that their corporate office told them they don't have to wear masks. I then called Lowe's and spoke to the manager and asked him if all the employees wear masks and he says "yes they are required to." Home Depot has lost my business for any home improvements. All Lowe's employees wear masks. This is now our store for home improvements.

I made the HUGE mistake of ordering parts to fix a toilet flange using Home Depot's online "deliver to store" option. The parts trickled in slowly to the store. Each part triggered a slew of daily emails telling me pick up the (incomplete) order or it would be cancelled. Although they promised "easy curbside pick-up" I found when I went to pick up my first order that there was no curbside pick-up - in fact I was directed to join the long line of people waiting to RETURN items as well as those wanting to simply pick up their paid for orders, like me. After realizing it would be an hour to pick up my little order I left, only to find an even longer line on my next visit.

I ordered a kitchen appliance set on April 22, 2020 and was given a delivery date of May 23, 2020. Two days before delivery I got an automated phone call saying delivery was delayed to June 13, 2020. On June 10, 2020 I got an an email again saying delivery was delayed until at least June 30, 2020. Even though Home Depot got their money for the appliances and professes "excellent Customer service" they do not care about the average person. I called to inquire about my order and the automated phone service disconnected 3 separate times. Good luck actually talking to someone!

I'm very upset! I have 25+yrs customer service experience, I have never in my life time experience anything like with Home Depot. I purchased cabinets and appliances for my kitchen remodel at home depot. I'm a single women in my 50's; my cabinets were delivered at 8:30 pm left in my drive way. No knock on my door nor did they ring my doorbell. I just happened to look out the window to see a truck drive off. I had to locate a friend to come and help me put the cabinets in the garage because it was going to storm that night by this time is 10 pm. Next day I open the cabinets and the large one was damaged. It took me three visits to home Depot to resolve the issue with my damage cabinet. My appliances were supposed to be deliver May 12, no show, I went into the store to find out what happen, they tell me it was a glitch, new delivery date May 18, no show.

I wanted to purchase several items, in quantity. You think a company would want business... not true with Home Depot. They really dont give a **! I had to carefully shop the store location and items to ensure it was all in stock for the order to go through. They changed the delivery date on me without ANY type of notice, costing me a day of work and ruining my weekend. But I then called to ADD to the order and was told that wasnt possible since my items were already set aside for delivery. So then the following Monday they pulled another stunt. They moved the date AGAIN, costing me ANOTHER day of work!!! And again, no notice or warning at all!!

Order 3 fans online on 26th May, received one fan after one month, received another fan today that's 8th june. But the problem is that their site is now showing that all three fans have been delivered and their customer care is not picking up the phone. From my experience, you should not buy online from Home Depot until or unless you have all the time and energy in this world to waste on tiny purchases.

I made a bulk order of a bunch of landscaping material and odds and ends. The first issue came from the curbside pickup order where the young kids who were loading stuff into the truck were aggravated I didn't help enough. Even though social distancing was being mandated at the time and they had no masks. Second problem began when they sourced the 'garden soil' to a local supply yard who doesn't even have garden soil, only poor quality top-soil. You pay extra money for bulk garden soil from Home Depot online.

Went to our Oro Valley AZ Home Depot and was dismayed, annoyed, disappointed that only a handful of staff were wearing masks!!! Makes me think they are not mindful of the fact that everyone can be vulnerable.

Got some cabinets for a small kitchen remodel last fall and had a great experience with ordering ahead some in stock ones and picking up. Did the same thing for only 3 lower cabinets. Ordered on Monday, didn't get a pickup notice until late Saturday evening, and then only had 7 days to get them. I called three days after waiting and the phone rang for 30 minutes, and once I got a life person was told we had to "wait a few hours after ordering". I explained we waited 3 days and had to call off our contractor. At that point they made a lot of excuses of why it wasn't picked (really busy, less staff, etc). I could've gone into the store and gotten them the next day but I assumed due to covid, it was encouraged to do curbside ordering. They made no apologies or even could tell me when I could come get them. I had not way to cancel the order also, so I was stuck.

I purchased a rolling scaffolding system, special order at the store, during pick up, upon inspection I found critical parts missing, the store offered zero assistance to help get the required parts and treated me as a nuisance and simply kept passing the buck offering zero resolution.

Found out my tile was discontinued & my order was cancelled. Everything for redo was based on that tile. Customer Service Rep Jordan/Utah found me last 9 boxes in NYC arranged them to be held and saved my project and my day. Home Depot takes care of the customer with the products and the service even after the sale is complete.

Delivery prices have gone up. It used to be $8.99 now it's $45.. A Company that has billions can't give decent priced home delivery... Being retired it is hard for me to get around and can't afford big delivery prices. They rip people off.... Their excuse was that they have to have an employee do the job of getting the item and getting it ready for delivery.. Big deal is that not their job.. When you go to their store you have to self check out because they're too cheap to have cashiers working. They make the customer work for them for free and check out their stuff.. Home Depot would love to have robots running around doing work so they would not have to pay anybody wages..

Had the most worst experience ever....I always use to shop Appliances from Lowe's and never had any bad experiences and they are very professional. This is my second worst experience with HD. First time I ordered lawn mower and after one month of wait my shipment was lost. 2nd time it was refrigerator and wrong refrigerator was shipped....it seems that HD is on a mission to spread Corona Virus as delivery people were not wearing the mask and fuming all over inside the house and walking here and there with long breaths....I am really scared now. On confronting them for this, their reply was, "As lockdown is opened our guys are not required to wear the mask." So folks be careful, I won't be relying on HD ever again and shopping from them. They have no sense of social responsibility.

The past few years I went to Home Depot to get my annual plants. I prefer to spend a bit more by purchasing individual plants and potting them myself versus hanging baskets ready to go. On average $250+. No more! Home Depot is just so unorganized to easily find the plants I want in a timely fashion. Some petunias over here, some petunias over there. Why aren't the Begonias in the same spot they were last year or even close proximity? Why do the stickers on the plastic container not have the name of the plant on it?

I ordered a fridge and microwave from them. Delivery guys show up and call their company to call me to say they cannot make it down my driveway. I walk up the drive, and the driver tells me they can't because a limb might damage the truck lights. I tell them that a moving van much larger than their truck was just down the driveway. I also have a cement mixer, a dump truck and a semi tow truck down the drive recently. They leave. I call carrier and the lady I speak to looks at pictures they send and says she does know why they could not. Never hear back from her.

I place many online orders with Home Depot, and now have a big problem. I did not receive items I ordered and paid. There is no method to email or chat to HD Customer Service. I have many hours logged on that 1-800 number that nobody answers, stay on HOLD. I go to my local Home Depot, and they say they cannot help me. It has been six weeks so far and I have no ide what to do but stay irritated and mad.

On 18 April 2020, I ordered a Ryobi Riding mower from Home Depot. Anyone can research these, they're expensive. Within a day or two I received an email stating this was back-ordered, I accepted this as the COVID issue likely causes problems. By early May I hadn't heard any more. When I looked up my order online, it wasn't there. So I called customer service on 4 May. They saw there was an issue and promised to resolve it and get back to me within 24h.

Went into the North Phoenix Home Depot to look at carpet. Noticed that employees were not wearing masks, and there was no hand sanitizer available at the doors. Also, I noticed that most customers were not wearing masks. This establishment seems to be thumbing its nose at the recommended safety guidelines for opening and attracting all the rebelling crowd. I will shop at Lowe’s where safety is being prioritized.

I ordered a shower on 5/11/2020, I was told that the unit would be delivered no later than 5/21/2020 due to the COVID-19. Ok, I got that, perfectly fine. Order stays online confirmed a date of 5/21/2020 right up to that day. 5/22/2020 comes, no shower... Also no call or email as to why. So I lost a day at work on 5/21. I call customer service, after being on hold for 53 minutes, I talk to customer service, very nice woman, very polite. So she states the carrier is way behind and it will be another week. UNACCEPTABLE, I hired a contractor and had set dates. So the next week comes. Still no shower. I call customer service, on hold 58 minutes. Comes on, can’t figure out where my product is. Whatever company they ship with takes 24-48 hours to respond he said. Asked for a discount, nope, they can’t do that at this time. I will never order from them again. Lowe’s took two days to deliver a vanity from DC. Home Depot is delivering from PA, the same state I live in.

Home Depot may "look good" on the outside but, their customer service is, lackluster. You, or I, will spend upwards of a half hour or longer on hold - nobody, answers the phone. Calling corporate? Waste of time, no help. Bottom line: Zero help, none. Home Depot, if you want to lose customers faster than they walk through the door - you are succeeding.

We ordered 50 boxes and other moving supplies a month before our move. When Home Depot finally gave us an estimate date for delivery and we realized it would be AFTER our move, we tried to call them to cancel the order. It took us almost a week to get through but we finally got to cancel. Yay? No... Because they delivered it anyway TODAY, a week after our move. Now, the buyers have a ton of moving supplies they don’t need delivered to their door, we have paid for stuff we don’t have and don’t need anymore and that we actually had cancelled!!! Thanks Home Depot.

Just returned from the Home Depot in Gastonia NC. There was no wipes at the entrance to sanitize the buggies and not one worker was wearing a mask. I've always have been a loyal customer and have built 2 houses using the majority of materials from home depot, but next time I am going somewhere else.

Ordered flooring, backsplash, countertops. Do not remove baseboards when removing and replacing tile, offer only one contractor, installed wrong countertops, didn’t hook dishwasher back up causing dishes to break, delivered wrong flooring. Refuse any compensation and can do nothing about countertops.

I will NEVER shop Home Depot online again! 1st, they delivered only part of my order. 2nd, one item they delivered was incorrect. 3rd, I then got an email saying my *entire* order had been delivered (and was billed for the full order). 4th, come to find out that the delivery guy, whom I'm now regretting tipping, apparently *forged my name* on the delivery receipt--I was home for the delivery and talked with him for 15 minutes, and at the end even asked him if I needed to sign anything and he said no! 5th, Home Depot has *TERRIBLE* customer service! Literally ***the worst I've ever dealt with in my life***. I've called well over a dozen times--no exaggeration--and been on hold for 45+ minutes at a stretch. The first rep who answered immediately told me she couldn't help me and I needed to contact the local store, and then just transferred me to the customer survey!

Ordered something online since for delivery since April 6. It's now May 21. No order came yet. Every person I talked to from store to chat can't help. I want to cancel my order but was told I can't because it's shipped. Status shows tracking number but tracking has been marked ready to ship since April but nothing happens till now...They don't want to give the money back...I use to like Home Depot but this is a very bad experience. No one can help or at least try to help. Very disappointing....

I ordered a Gazebo online $1600. It's now been 35 days and I have not heard back from them as to my status. They have my money and I don't have my product. Their 1-800 number is useless and the store can't help. Twice I was on hold for over 2 hours and twice they hung up on me. NEVER again will I shop there.

Do not use Home Depot for your rain gutters! We paid $2,497 on 11/8/18 to have new gutters put on our brand new home of 7 months and have spent the rest of the time fighting to get our property repaired.

We purchased this carpet from Home Depot 9 years ago for our bedroom along with some Home Depot cheap "on the roll" carpet for our basement. The cheap carpet has held up great. The Shaw's Martha Stewart carpet color was a charcoal black when we purchased it and now has faded tremendously and has turned ORANGE, even in non traffic areas such as stair risers and along our trim. Home Depot had the carpet inspected twice. Both inspections came back as "inconclusive" and Home Depot denied our claim. Home Depot told us it was an environmental problem in our home that has caused the carpet to fade and turn orange.. .Not sure how this possible when the cheap carpet is totally fine and there are several other reviews of Home Depot Martha Stewart carpet with this SAME problem. The bottom line is the Shaw's Martha Stewart carpet is JUNK and Home Depot does NOT stand behind the products they sell!!!

Updated on 05/27/2020: So after cancelling my bank card and shutting it off, they sent me a email stating my order has been cancelled after I asked them twice to cancel it. They stated in the email on May 23rd that there will be no charge to my bank card, yesterday May 26th they charged my bank card even after the fact I shut my card off and flagged them.

Home Depot in Harrison Ohio ISSUES... 1st Problem- My husband and I ordered a marble countertop at the store. We told the salesman the countertop will be installed in the kitchen. After the purchase we were told to go to the stone yard to close a stone slab. Luckily the people at the stone yard company contacted us to let us know marble is a bad choose for kitchen countertops because it is hard to get stains out of marble. So we went with granite and the stone company would guarantee the granite stone for 15 years, the marble they would not. Home Depot should had known this.

We stopped at the Airdrie Home Depot. I wanted bedding out plants and some wood and trim. The only door open was the contractors entrance which was okay... But every aisle was filled with crap and maneuver with a cart was a smash and bang. Then we got to the gardening department and the doors were closed. We had to pay for our indoor purchases before leaving the store and going around to a separating entrance for the gardening section. I left and went to Home Hardware at least it was a comfortable shopping experience.

I have no use for a card that puts a 14 hold on a PAYMENT TO THEM!!!! They take the money from my bank and then refuse to apply the payment to my available balance for 14 days! So they hold my money for 14 days, but charge me interest on the money I borrow from them on the card! Yea, no thanks! I even called them as my cordless drill went down and tried to get them to update my balance so I could BUY a new one from them! No dice. Told me it was set to be released tomorrow on 5-19-20, and there was nothing they could do about it.

I went to the Home Depot store #0728 here in Knoxville on Saturday 5/16 and was stunned. Only one associate was wearing a mask - even if they do not care about themselves they should care about their customers. Why are they not required to wear PPE? I left the store and went across the street to Lowes and all of their associates were wearing mask. I will no longer shop at Home Depot for this reason - if they don't care about my safety then I will go someplace that does and that happens to be Lowes.

Home Depot blocks negative on-line reviews of their products. I tried 3 times to post a negative review on one of their products, and they blocked the review all 3 times. They don't say why they blocked it, they just block the negative review.

I rented a dump trailer from HD tool rental on 5/17 from the Cleveland, Ohio store on Brookpark road. The tool rental experience was not as advertised. The tool rental center associate was pleasant to work with. She admitted to the lack of training they receive. "The guys just drop off equipment, and we don't know about it, and we aren't trained on it," Well, that's unsettling to hear. The do it yourself really has to figure it out, huh? If the associate can't educate a customer properly, then the customer can't use the machine properly. It sounds like a lawsuit when someone seriously gets injured. Great conversation to have when renting equipment.

Home Depot has gone completely downhill. It takes 20/30 minutes to find floor staff. Unlikely to find anyone with knowledge in the area required. Even more unlikely to find someone who takes responsibility to find a person who does. They are not training, or paying their staff well. It shows in their utter lack of concern or care to follow up or follow through. Not worth spending money with a company that doesn't value your customer. They have slowly drifted off the mark over the past 8 years, but now they are accelerating away from anything that could remotely be called customer service. If you have time and money to waste - shop there. I have been an extremely loyal customer for 20 years. This is a company wide problem not just a store issue. I will never step foot in the place again. Buyer Beware!

I placed an order online for Dewalt 12" compound miter saw. it said delivery by May 13, the day came no saw. Order not filled yet. no estimate of date just an email they will let me know when it ships. I would have bought it in a store if there was a store with the product. I again checked a dozen stores in Georgia not one to be found. No products in a hardware store is unacceptable. The quality of service and customer service has been steadily declining. How can you sell products and promise dates when you have no product. Internet is not the future of everything.

March 31, 2020 I bought a Whirlpool refrigerator at Home Depot, the refrigerator was delivered on April 9 and the person who made the delivery said that we should wait 3 days for it to cool down well, but I kept waiting for one more day and it didn't cool down. I decided to go to Home Depot and claim and a representative indicated that I should submit my claim directly to Whirlpool since Home Depot did not make returns.

Long time patron, with short break some yrs ago because customer of service. Switched to Lowe's. Few yrs ago, decided to try HD again. Things at this store seemed better so I continued patronizing. This evening I went to HD to purchase indoor/outdoor carpet & PVC board. PVC board - helped by "Junior" who deserves 5 stars. Afterward the good experience ended.

I purchased a lawn mower online that arrived in terrible condition. It was rusted, dirty, scraped up, and had sun fade damage. On top of everything, it would not start :(. I tried to call the Home Depot customer service line and was on hold for 41 minutes and then disconnected. So, I found someone with a trailer and we went to Home Depot because I needed the lawnmower. The lawnmower was not in stock and they were very rude because I purchased online. The asst mgr - Danny - basically said it was nothing he could do. I asked him why my 41 minutes on the phone, my over an hour in the store, and the fact that I wasted time waiting for the delivery didn't warrant a simple customer service gesture. He said, and I quote "oh no, I don't barter", which is not what I was asking him to do. Absolutely will never shop Home Depot again. I spent my $2000 with a company that cares about their customers.

I walked into HD to buy plants, I walked out by the Frigidaire Electric glasstop air fryer stove. To my benefit it was on sale. I did have to purchase the plug in cord, that was extra $25.00, I paid extra $25.00 to have the old one taken. Delivery was free with the purchase of the stove. HD delivered on time and was quick, efficient, friendly. The only downside to this stove is you have to buy the air fryer tray separate, I was not told this by HD. That is a extra $50.00. The amount I paid for this stove should of included it. Frigidaire is stating the air fryer tray is not essential. For real? That's whole point of buying this. You also need to use a cookie sheet 16" under the tray to keep crumbs, grease from falling.

A pandemic experience. On April 29th we ordered a Maytag 19.7 cu. ft. Frost Free Upright Freezer. It wasn't our first choice but had the overwhelming advantage of being available for delivery on May 11th. Late on Friday May 8, we received an "update" on the delivery stating that delivery would be delayed until July 18. Having a lot of frozen meat with no place to put it, we had no choice but to cancel the order and try to obtain one somewhere else. Home Depot wasted 10 days for nothing. Home Depot should not sell merchandise they don't have. Once they accept an order, there needs to be a product within their control that they can put the customer's name on. And shame on them if they divert products to "higher priority" customers.

I signed up online for Home Depot credit card but never received discount as promised. Once I filled out the application online then I had to call to complete the application – something they don’t tell you online - so after all of that I went online to complete my order and to receive my $25 discount as promised and as confirmed by the associate I spoke to, only to learn when I submitted my new Home Depot account number and temporary three digit code, that I did not receive the discount. I called customer service to question this and was on hold for nearly an hour having to listen to their advertising messages playing over and over. Finally, I heard ringing which sounded like my car was being transferred to a live agent only to find out that I was disconnected. What a waste of my time! Home Depot is the absolute worst!

I buys thousands of items a year from the Home Depot. I also have to return items because it is easier to get my contractor everything he might need than to run back and forth all day. The cashiers are too lazy to look through dozens of receipts and just run my driver's license instead. They have then given me store credit instead of credit to my credit card. This has caused my license to be run and ultimately froze my ability to return an item EVEN WHEN I HAVE A RECEIPT! The store says I should have no problem returning an item but of course when they run my license it blocks the return and they just say "SO SORRY" not their problem. The managers won't even do anything. After being on hold and disconnected for almost 4 hours I was told a manager from corporate would call me, NEVER HAPPENED.

I ordered for pickup then found out would take weeks so called to change to delivery. HD on phone told me just cancel order and place new one. Order never got cancelled so they took my money twice now. They took over 1000 out of my account for a two week period first $250 order and I can't get my money back. No one will help me after hours of calls.

My experience is about Home Depot customer service. After calling and being told the wait would be 30 minutes I was on hold for 50 minutes before I reached a customer service rep. This call was due to trying to change the final address of a product I ordered. Now the rep was trying to get the shipper to change the final destination. No luck. Then tried getting UPS to change. No luck. What is the point of living in this digital age where customer service is useless. Might as well be a computer. I will no longer be shopping with Home Depot. Lowe’s has better customer service.

We received an email after we finally received a case number for a greenhouse we ordered mid April to be delivered 5/5. This is AFTER the shipment was suppose to arrive and AFTER 4 hours yesterday to attempt to see what was happening. We were dropped several times after waiting over 30 minutes. Then to be told by the CS, Home Depot knows nothing and the shipment will get here when it gets here due to Covid.

I miss small Mom and Pop Stores. I rented a floor grinder for 150.00. When I got home, I tried it for about one minute and discovered that it was wrong for the job. I immediately took it back and asked if they could reimburse at least part of my money since I couldn't use it. They had no flexibility and charged me the full amount. I know that I signed a contract and that they don't have to help me out... They would not. No negotiation, no mercy.

5/5/20 Ordered bagged pond pebbles, the photo CLEARLY SHOWS SANDY GOLD PEBBLES. Item 048834000285.. No option for color offered. So we ordered 20 50-pound bags 1,000 pounds of this depicted gold pebble. Flatbed delivered, oh and it’s covid19 time. So the material is packaged. No signature taken. Truck leaves. The pebbles were a mixed gray, clearly not what ordered. Called store in Robbinsville... "Sorry Covid19. Can't pick up." We can wait till hell freezes over or 1000 pounds of rock can be brought back By 2 seventy year old seniors. You can use this virus for all it’s worth, but the replacement patio door I was looking at ain’t gonna be from HD. I put the rocks down. I hate them, and every time I go outside it is a visual reminder why I refuse to shop HD.

I operate a small business and am also considered essential in the world of COVID 19. I placed a large order on the Home Depot site. What an experience! I tried to have everything delivered from the local store, but the wizards at Home Desperate dispatched my order to the corners of the globe. Item are coming in one at a time, others that are missing are now listed as delivered although I have not received them, and to add insult to injury, after I called the local store to track down the missing items, they added an $87 express delivery fee. The site states specifically that there is no delivery fee for orders over $45, and at $300+ this order qualifies if I understand 4th grade arithmetic.

‪Their mulch came with termite. Now I have termite in my home. Good job!!!‬ 19 years in the same house without termite until this Year. So, it was a bad idea to uses the mulch from your store in Caguas, PR.

I ordered some lumber to be delivered to my home 2 1/2 weeks ago and paid with a credit card on-line. The local Home Depot has the lumber in stock according to the website. After no progress on the delivery status, I have been trying to communicate with someone at the company over the past few days to either get a timeframe for this delivery or simply cancel the order. I realize business is challenged by the pandemic, but Home Depot has over $400 already posted to my credit card! I presently have two phones I'm on hold to speak with someone, one on hold for 2 hours and one on hold for 45 minutes. It was easy to place the order. It should be equally as easy to cancel it and get my account credited.

I shop all the time in Home Depot and have had terrible experiences with careless idle staff etc. I always had to look for a mature salesperson, otherwise I was better trying to get what I needed myself. I dreaded going there!! Since Covid 19 pandemic I have ordered online and just pick up at the store. I went to my local store in Yonkers this morning and my goodness I was blown away with the service I received. The (all) associates my husband and I met were above and beyond helpful. They were true professional in every manner of the word. Friendly, helpful, aware of the mask/distance rules, and they knew what they were talking about. The garden center was excellent also. Thank you Home Depot Yonkers, keep up the great work and stay safe!

I went to Home Depot to buy a new refrigerator. I asked the sales associate if they give a military discount, he told me they do not offer a military discount. I told him Lowe's does is he going to match their price?? He kept trying to set up a delivery date as I'm showing him Lowe's price. I walked out without a refrigerator. They lost this first responder/veteran of a foreign war business.

I order two orange trees that were in stock. Waited three weeks to be told they are delayed and then only one orange tree turned up. Do not buy online with Home Depot. I will not shop with them again. Waited two hours to speak to someone and all she said is sorry. Her name was Alicia. Well Alicia that did not help. I am furious.

I went into Glastonbury store to buy sanding belts, drill bits and picked up a couple of lettuce plants and marigolds. A gentleman standing 6 feet behind me complained that the store Associate wasn't wearing his mask. The Associate refused when asked by the gentleman. The male customer loudly asked for a store manager. While this customer left the line, the Associate kept working without mask. I stated to him that wearing the mask was for our protection. The Associate yelled out to me "You shouldn't even be in the store". I was stunned and confused. In the interim, other Associates began surrounding the area telling the 'rude, non-mask wearing Associate to keep quiet.

Updated on 05/04/2020: This is an update: Yesterday, late 11:00? I submitted a review. Today, I will add to it. After spending 45 Minutes at the register & being told Home Depot would not ship the reed fences, I went to look at my Rental Car. It looked long enough, so I bought the fences and a few other items as well. The fences, I noticed are about the same price as the discrepancy. I may have been charged twice for them; once with the "Reclaimed amount" at the first Register and the second time at the second register when I actually bought them.

Ref: Order # **. I have ordered one item on Apr 13 2020 on Home Depot website and till Apr 30 2020 there is no shipment of item - The worst experience with the worst website (There is no cancellation of order, and toll free number is not working). Hate it.

On April 26th a purchased a brand new outdoor dining set. On April 29th the set came delivered to my house. It was raining so I brought in the chairs that were already assembled. I then realized that the chairs had stains on the cushions and were floor samples from the Central Islip store which is located in a town with a high rate of coronavirus cases.