Home Depot Reviews

Keep in mind, I was on the schedule for this time period and listed as on vacation on the schedule. Since then I have spoken to the manager Brita about this issue; as of today my vacation pay has not been received. My promised calls are not returned and I feel, since I am no longer an employee at the Home Depot, my concerns do not matter. This is shameful and embarrassing to me as I believed I had a good relationship with the Home Depot. I am asking that someone look into this matter and communicate with me as to how it will be resolved".

On October 25, 2010, Megan (manager-AACG), sent a reply email stating, "I am with the Associate Advice and Counsel Group and have been forwarded your email to research. I apologize for the delay in receiving your vacation pay and no one contacting you back. It can take 2 pay periods after termination for vacation pay to be processed in states that are not immediate payout which Florida is one of those states. Your termination was processed after the payroll was submitted for the week ending September 26th. I have researched the system and your vacation pay of 40 hours is set to be paid to you on this coming Friday, 10/29/10. Please advise if you do not receive on Friday".

It is now November 3, 2010 and I still have not received my check. I am greatly disappointed in the level of support I have received. I have reached out to the local store manager since July 2010 and the level of customer service is shameful. Working at the store level, I would never let my customers have to deal with any issues without addressing their concerns and making sure I have resolved all open issues. I will escalate and report this to any media resources to make everyone aware of how The Home Depot treats its existing internal customers.

This has created a mistrust for the Home Depot and as an ex-employee, I really thought and had the mindset of customer is always first. The services I have received is not acceptable; just imagine what a regular customer may experience.

Well, aside from not being able to pick it up myself, I figured "so far so good" and thought nothing of it till the delivery date. So the delivery service (which they keep telling me is called "Double F") showed up as promised, but when they brought the unit to where it was to be installed they called my wife and stated that they won't hook it up because they don't know how to shut off the water and absolutely refused to go any further with the delivery. They also told our tenants that they would be back to pick up the old unit another time. Already at this point I am frustrated because now tenants are stuck with two washing machines neither of which they can use.

So it turned out our tenants ended up hooking the new unit up themselves. Our tenants then proceeded several times themselves to deal with this delivery company (Double F) to coordinate the removal of the old machine. Well, after several unsuccessful attempts through the period of one week, the delivery company (Double F) told them they will not come to remove the old unit because they had not hooked the old one up themselves. So when I was told this I am thinking "What the heck is going on here? How could this be so complicated?" I then proceeded to call the store and explained the situation up to this point to a couple of associates at the store.

They told me “Okay, we are sorry. We will call the company and return your call.” So I waited and waited and received no call back whatsoever. So even more frustrated I called the store again and had to explain the situation to a few employees there again. Then I was told, "Oh, I guess they won't pick up the new one now because the old one wasn't unhooked when they delivered the new one." Wow, I then proceeded to say that had I was told that when I purchased the unit I would have made sure that it was unhooked. The associate then said that he would check into it and return my call when they come to some sort of resolution. No call back.

So once again I called the store and re-explained the whole situation again and was transferred to an associate from the appliance department. So when this employee comes on the phone, there is absolutely no greeting and he said in a tone of voice that suggests I am inconveniencing him, "What exactly is going on here?" So already frustrated, I try to calmly explain to him what was going on and he continues to try and undermine me over the phone. He then stated that he will he will have to call me back and look into it. It was at this point I raised my voice and stated in short, "No, I want this to be handled now. Every time I am told I will get a call back, nobody ever calls.”

He asked me to lower my voice, so I said to him, "I am raising my voice because every time I try to resolve this issue, nothing ever happens and I never receive a call back." I then told him if you agree to talk to me in a civil fashion I will do the same. He obliged and proceeded to treat me with some respect and I did the same. But he still said that he would have to have someone call me back. Well, feeling hopeless about the whole situation I agreed and actually received a call back this time.

The gentleman who called back was polite and respectful and said that he will have this issue resolved for me. I would be getting the delivery charge and the removal fee back and they will pay for an additional delivery to have this issue solved. I said okay that is fair enough and thought for sure this time something would be resolved. Well, we were given a date that the old unit would be removed and we would receive a call back with our delivery time. Well, the next delivery day came and over half way through the day I ended up having to call back and explain the story yet again as if I had never called. Well, the person I spoke to told me that I had to phone the delivery company myself.

I was too exhausted to battle with it anymore, so I said fine and took the number. But rather then calling the delivery company I called the toll free customer service number and explained everything again. I told her that I had just called the store and I am now expected to resolve this issue with the delivery company my self, which I felt was ridiculous because I didn't purchase the unit from this delivery company.

She said, “Okay. One moment and I will transfer you.” I asked if she was going to transfer me to the store again and she said yes. I said please don't transfer me there again, it has been going on three weeks now and they still have no resolution nor do they return phone calls. So she obliged and contacted the store herself in an attempt to have the situation resolved and I would receive a call back. I said please have someone call me back this time because everyone I talk to gives me the same answer. She said that was not a problem and I would receive a call back.

I was working at the time and had an hour and a half before I had to leave, which I figured was plenty of time for them to return the call. Well, nobody called and I had to leave the office. So it being a Friday, I left for the weekend knowing full well that nothing would be resolved on a weekend. I waited till I returned to work and sure enough there was a message. Perfect!

I called the number that was left for me and asked for the associate that left the message. I was informed that this gentleman was on holidays and I was asked what the nature of my call was. So again I have to explain myself and she said, “Well, I will transfer you to someone who can help.” After I was transferred, I spoke to this gentleman and said that another associate had left me a message and he was on holidays, so I was transferred to him. So again I explain the situation and he says the associate who called me is on holidays and when he returns on Monday he will have him call me.

I said that does not work for me. I have been dealing with this situation long enough and I just want to get it over with. He the proceeded to tell me there was nothing he could do and that I would have to wait till Monday (another week) for the associate that left the message to call me. I said that is not acceptable. I have already been waiting three weeks for a resolution and I am not going to wait another week jus to get another run-around.

Well, he transferred me to another associate and again I find myself having to explain everything over again. She said that she could hear the frustration in my voice and couldn't understand herself why this had been going on for so long. She was very cooperative and said she had been with the company for a long time and actually used to be a delivery coordinator. She said that, in her experience, when something like this happens, they hold the delivery driver responsible and appropriate action is taken against them. Finally, I felt as though something was going to happen as she seemed just as concerned as I was about the whole situation.

She proceeded to have a new delivery date given to my and indicated that I would receive a call on the day and they will pick it up and the whole situation would finally be resolved. We ended the conversation and I was somewhat satisfied that something was finally going to happen.

Delivery date has arrived and I am patiently awaiting a phone call. Lunch time rolls by and I start to get a little concerned that I have not heard anything. So I called the store and explain the situation yet again. I said today is delivery day and we still have not heard anything about when it will happen. I get transferred to deliveries, I explain myself again and the associate says, “Oh, you actually want to talk to appliances.”

I said how come I was transferred to you. I knew she didn't know, so I said, “I'm sorry, I understand that it's not you fault but I have been dealing with this way too long and every time I call I get a runaround.” So she transferred me to appliances and once again I explain the situation. The gentleman was very helpful and polite and said he would personally make sure that this gets looked after. He said he would call the delivery company and give them my phone number so they can give me a delivery time.

I said okay and the conversation ended there. A half hour went by and I received a call back from the same associate and he had asked if I had heard anything from them yet. I told him no and he was shocked himself and said that he would call them yet again to ensure they call me back. An hour went by. I’m so frustrated I went for a walk down to the store and spoke to the gentleman in person.

He told me that the delivery company is even giving him the runaround and are now refusing to fulfill a delivery that was paid for a second time. He said that the issue is now in the hands with the store manager and he will be looking into it himself. I told him I understand and thanked him for being patient and doing everything he could and how much I appreciated that he was the first person to provide any sort of follow up in a timely manner regarding the situation. I left the store and when I got home, I called the toll free customer service line once again in hopes that this could be looked at and something might be done to prevent this from happening to someone else.

Well, the first time I called an operator answered and just as I started explaining things the phone call cut off. So I called again and started to explain the situation again and the operated abruptly said one moment please and I was cold transferred back to the store even though I didn't want to deal with the store again. Well, as soon as the store associate came on, I started to explain everything and the call was once again cut off. So I did some searching and found an alternate toll-free number and called it.

The most polite associate I have ever talked to came on and I explained it to her and while she was trying to look up the order, she realized that I had actually called the customer service for Home Depot in the United States. I apologized for my error and she transferred me to customer care. I then proceeded to tell customer care about the whole situation and said please don't transfer me to the store again. He was very friendly and gave me a reference number and said I would receive a call back tomorrow.

Well, unfortunately I am not able to report a resolution to everyone reading this because I am writing this on the day that this last conversation happened. But I felt that it is important that people know what is possibly in store for them if they decide to purchase any sort of appliance from Home Depot. I really hope that tomorrow something will happen finally, but I am very skeptical now that anything will. With all that said I know that I will personally never purchase anything from Home Depot that requires delivery again. This is something I don't even wish on my worst enemy so to speak. Best wishes everyone and hopefully this story makes someone think twice before they consider Home Depot as their appliance supplier.

I do not know how I missed my Home Depot payment. My fiancée was restructuring my payment schedule for me through the use of Quicken. I usually keep my unpaid bills right next to my desk. She had entered all of them into my computer (out of sight, out of mind.) I finally remembered to pay my bill on 10/24/10. Yesterday, I checked my credit score and saw that the only late payment I have had for 3 years has been with Home Depot. This has adversely affected my credit score.

Last night, I looked into My Home Depot bill. I went through their automated service. On three occasions, it would not accept my payment. I was also disconnected. The check no. ** is limbo. I have been a commercial customer with Home Depot for 15-20 years. I have also been an outside sales representative for Home Services (windows, siding and roofing). All I am asking is please remove the 30-day late fee. If you are not able to do this, please call me at **. I will keep pursuing this until all my means are exhausted. I also will follow up with this issue by calling the number provided for customer resolution.

About 4 weeks past and I went down to Home Depot to inquire about the replacement sashes and I was told there was no record of any replacement sashes. I called back American Craftsman. I was told that for some reason, the order got cancelled (a misunderstanding between the manufacturer and Home Depot). She had to put in another order for the replacement sashes. It will take another 3 to 4 weeks. After about 3 weeks, I called Nashua Home Depot, there was still no record. I complained to Home Depot. The Nashua Home Depot apparently did nothing. I called American Craftsman and the associate confirmed that they had shipped the sashes but to Home Depot store 3841 (Ohio) instead of store 3481 (Nashua). I called the Nashua store and gave them the information. I was promised that the sashes will be in the store by the 21st of October.

On the 19th or so I got a call from a Home Depot store to come pick up my sashes. I rushed to Nashua and I was told that no call was made from their store, but that the call was from the Ohio store. Meaning after three weeks again, the sashes were still in Ohio! I got frustrated and requested to see the manager (Nashua Home Depot) who promised to talk to Brenda (special order specialist). Brenda called me the following day (I think) and gave a new date for the arrival of the sashes (27th of October). I made it clear to her that I was not picking the sashes up and they will have to deliver them to my place. She called on the 27th that the sashes arrived and she agreed to get them delivered on Thursday (28th) at my place.

Thursday past, I did not get the sashes and there was no call. I called on Friday to Brenda and left a message. She called back and said there was nobody to deliver the sashes and that she is offering me to come use the Home Depot van for free (only buy the gas). What an insult. In all these, I did not request for any reimbursement to pay the handyman who will install the new sashes. If I work irresponsibly as these people, I would have been fired from my job. I have waited for over two months to get my replacement sashes that Home Depot does not want to deliver to me.

They said they will only get parts cost covered under warranty, and I will have to bear the shipping charge if I need this part replaced. Since this happened on a Friday afternoon and their shipping dept is already closed, they said the shipping will happen only on Monday. I asked them whether there is any other way to get the part, they said I could get the part from one of their local dealers (If I a okay to go their and buy it). They gave me a big list of local dealers but most of them didn't have the stock.

Finally it turned out that only one dealer had the part with them and So I went and bought the part from them. (And my plumber was good enough to come back next day morning itself and get the part replaced). All went well so far. And the problem happened with the reimbursement. As instructed by the Warranty department at AOSmith, I sent them the copy of the invoice and the plumbers bill copy also since he had the details on the work done too.

They sent me back a check for $46.50 where as the part cost me $63.51. I wanted to know why and called up the Warranty dept again. And they came up with a justification that they will cover only the cost at which they are selling. Then I asked them why didn't they tell me that earlier. The guy said he didn't know who talked to me earlier and they will not send anything more that that. The problem here is that AOSmith is fitting defective part on the Water heater. They said they have a 10 year warranty, but when it comes to that, they hide the fact that I will have to pay for whatever is the amount above their limits. Had they originally told me the upper limit of the reimbursement, I could have even talked to the dealer and get some discount there. But they won't tell that.

They just want to get there parts sold and don't even care about whether the customers are being overcharged. Note that I bought this part from one of the dealers that they recommended. They don't cover the cost above their wholesale price. And we don't have any option to get this part at the whole sale price (except when they ship for "free" when you give them $55 shipping charge for a $46.50 item). At this point, I don't think I will ever recommend anyone to buy an AOSmith product for their home. Buyers looking for a new water heater, beware. Don't ever trust this company ever.

My receipt shows 2 APRs. one is 26.99% and the other being 21.99%, both of which seems excessive . I have never missed a payment, and I always had good credit . When I call Home Depot it turns out that Citibank is their bank, and after I called them I was told to call a "credit counseling service", which I don't qualify for. I bought and paid for 3 houses in my life and a lot of cars and motorcycles, and have never had any loans with 2 APRs, and after making a $46.00 payment, I see $23.20 dollars of that going to interest. I think this is outrageous, and I am told there is a consumer protection law against such things . So can anyone help me with this problem, as I have become totally and permanently disabled, and I am surviving on SSI, which as you know, isn't even getting a cost of living raise for the next 3 years.

The lip which goes around the bottom of the deck is completely rusted. Any area which has another part attached to the deck has rust around it, including all weld spots and any location a screw is visible. There are also a few plates that the pulley rest on that have about a 1/4" gap between them and the deck surface that are about impossible to get the grass out of unless you use a power hose. As noted, I have pictures that show our craftsman that is over 10 years old has minimal or no rust in these obvious problem areas on the cub cadet.

The second major problem is that the belt always falls off. We had it in for service in May 2010 and they simply put another hole in the deck and moved the spring over some for the pulley. They did an annual service on the mower and were suppose to have fixed the belt problem. They made no mention of a rust/corrosion problem at that time. When we first used the mower at home, the belt and spring fell off.

I reported it to the service shop and they said to bring it back. Lawn mowing season was in full swing at our house and we couldn't be without it another 2 weeks. We said we'd bring it back the end of summer. We did and it was at this time that we were told there was a service bulletin on the belt problem and there was a fix kit that would correct it. (This fix kit should have been put on in the spring.) It was at this time that they called us and said they couldn't put the kit on because our deck was so corroded.

We now have 3 more years on our extended service warranty, but nothing can be done to fix the constant falling off of the belt or any other problems that may arise that involve things attached to the deck. We were told we had to buy a new deck because they were excluded from warranty. We contend that this deck is defective and the way it is designed it is guaranteed to rust. There should be a class action lawsuit against cub cadet and I will be picketing in front of Home Depot come spring against cub cadet mowers.

We don't have the privacy fence that we thought we were getting. The boards have shrunk that much in less than a week. We purchased this product because of the time of year that it is and we didn't think we would have time to get stain on it before winter/rain and this product is pretreated so it is not necessary to treat it. I dread what the fence will look like by spring at the rate that it is shrinking. Many of the boards in the pallet were cracked and disfigured from what looked like the cutting process. We are truly not happy with this purchase. Home Depot should put up a warning to consumers about this "shrinking" wood product. Our 11 year old cedar fence has only shrunk that much in its lifespan.

Our credit score was well over the median and was excellent. The unpaid balances concerned student loans I had co-signed which had been deferred or were supposed to be by Sallie Mae. These were eventually deferred but the credit report was not updated by Sallie Mae. I was told by Home Depot that Sallie Mae had to go in and update the credit record and Home Depot would then process our new credit card application. I called Sallie Mae but got put on hold. I have decided Home Depot is not the company Bernie and Arthur started, it has changed.

The short of this is, I worked for Bernie and Arthur and while they were in charge, the company was a good place to shop and work. The numb nut they hire to run Home Depot after they retired was in charge the last two years I worked there. This was when the big change occurred. The company has not recovered. My wife and I were treated like "trash" to be taken out. I will not go back to Home Depot unless it is the only place for what I need. There are Lowe's and others. Lowe's has always impressed me with their selection of products.

Their floor people were less knowledgeable than Home Depot but now I see little difference, since the nut dismantled Home Depot. As for credit, I will use my Visa or Mastercard. I once had very little plastic. Perhaps I should go back to the old days. There are debit cards also. I was once orange but I am now disappointed.

After four calls to Home Depot and Citibank, Home Depot stated that in 6-8 weeks, they would send actual proof of debt. Next, a different collection company calls and sends a letter recalling Home Depot and they state no knowledge of complaint. We have resent the letter, however, Home Depot has tagged our credit report. The original charge was $380.65 and now it is $754.35. This is mentally affecting my wife who is trying to recover from cancer.

As for the other two trucks, I was told that they had not been checked in and therefore the keys could not be found. I had waited patiently for over 45 minutes only to find this out. I asked to see the manager, and was told "he was busy". Is this Home Depot's idea of "Customer Service?" If it is, let me tell you--it sucks! You should hire me to be "Secret Shopper" at that store. I left the store and will never, never return to that store again not even for a light bulb. I ended up going to LOWES to get what I wanted, and paid more for it ($75 more than I had expected).

We asked the installer immediately about the stiffness, and he said it's "normal". But within a couple of days, my husband and I both got calluses from handling the thin, not at all "easycord" system, which also got tangled up with the bottom of the shade. We called Hunter Douglas, who did not take any responsibility for products sold by Home Depot. We called Home Depot and the designer, who came to inspect the shades on August 21/10 and she said it's "normal". We demanded our money back. Since the shades were so impractical, we wanted to throw them out the window!

She said we could install a remote-controlled lift system for an additional $1600-plus. We felt trapped! It was the only way to deal with the daily opening and closing of the blinds in our bedroom, so we ordered the remote control system and they charged us the same day. They came to un-install the shades on September 15/10, left us with no window treatments at all, and we've been waiting ever since for them to re-install the shades. This is over three months and over $6500-plus later and we're still left without any window treatments in our master bedroom! Is this the best HD can do? Now we know why some people go to 3-day blinds stores.

We are so disgusted with Home Depot. We'll never shop there again for anything! They are the worst "designers" and installers we've ever dealt with. We've moved a lot in our lives and lived in six different states, and we've never had this much problem with any window treatments ever! Stay away from Home Depot! They're irresponsible, unprofessional crooks, who take your money but don't deliver the goods! Should we start charging them interest on the money they took from us in July? We've paid over $6K plus for window treatments on July, 20/10 and still don't have anything hanging in our master bedroom windows?!

I'm disabled and tire very easily. He said he had to have my insurance card to continue. I told him that I found it hard to believe that my insurance card is needed to look up my account number and could he explain why. He went into the office, spoke with a man there, then came out and told me he could not look up my account because it had to be done at a cash register. He sent me to customer service.

Cindy at C.S. desk told me Matt should have done it and she sent me back to rentals. Matt would not do it, so I went back to Cindy. She called rentals and then told me that rentals cannot help me unless I brought my H.D. card into the store. She said Matt has to physically touch the card. I asked for a manager. He was helping a customer, so I followed him for several minutes. I told him what just transpired, and he said either one of them could find my account number using my phone number.

He called Cindy and I heard her lie to the manager about how she dealt with me. He told Cindy to find my account number when I returned. He then told me to go to C.S. and Cindy will find my account number. When I arrived at C.S., Cindy said she could not help me and I needed to go to rentals. I told her the manager just told me to come here. She said he did not tell her to help me. I told her I was standing right there and heard him tell her. She still refused to help me, but a very nice lady named Wilma said she would help me. Cindy tried to discourage her, but Wilma insisted and in two minutes I had my account number—no thanks to Cindy!

My brother-in-law was with me on this day and was appalled at the way I was treated while spending my money in this store. It just so happens he is a manager in a different Home Depot. He told me to complain because HD wants to know when customers are mistreated.

Please thank Wilma. Also, thank Chance for all of his help. On two separate occasions, Chance spent time helping me find items I needed. I don't expect HD to do much with this complaint because I'm only one person. But I posted this experience on Facebook and had several responders share their bad HD experiences. I will now spend my money at Lowe's.

I had no idea they were going to do this. Had I known I would not of touched that promotion, blind sided yes. No one has 562 dollars just to throw away. I live on a very tight budget, and this not only hurt me financially but shocked me. Was a loyal customer. How many of us are out there? I still cannot find anywhere in my paper work or monthly statements about this trap. $562.42 dollars is a huge amount of money for me. I'm worried about other people in the same boat as me, that cannot afford this extra money. Thank you for your time.

We have been loyal customers for more than 10 years and we have spent several thousand of dollars at Home Depot for our renovations. On Oct. 3, my wife and I went to Home Depot with our very small Chihuahua, which was inside a carrying bag. We put the bag in a shopping cart, headed inside and was stopped by the door attendant. He refused to let us enter your store. I mentioned to him that we are going to spend several hundred dollars for our renovation and that we had carried our Chihuahua into the store many times before. He refused again, so I said I will never come back to spend any money at any Home Depot.

We went to Rona instead, one of your big competitors. It was our first time to Rona, and to our surprise, we saw a wonderful, beautiful store. We were so happy that your door attendant kicked us out of Home Depot, we would have never gone to Rona and discovered such a nice store otherwise. We were so loyal to Home Depot before that we did not think to shop elsewhere until we got kicked out. On top of being such a nice store, Rona is even pet-friendly. We saw a couple walking with their dog throughout the store, it was not in a carrying bag like ours. Your door attendant said it's store policy of no dogs, but ours was inside a bag. We spent a lot of money on Sunday at Rona and from now on, we will be Rona's loyal customers. We live in a pet-friendly community and will be telling all of our friends about Rona. Please pass our gratitude to your door attendant for sending us to a lovely store.

You bought the card. After you bought it. The seller or someone he knows went to any computer and entered your card number and downloaded on to printable forms with new numbers, the total dollar amount on your card, there by depleting your card. Now that person has stolen back all the money off of the card. Note that, I believe some home depot employees are in on this scam they are either writing down numbers of cards with large dollar amounts attached to them or are getting into the database and finding the cards with big dollar amounts.

The key point is that the card can be depleted anonymously at an internet connection by printing out what is essentially a paper copy of a gift card all they need is the card number off of your card. Home Depot says, they can't help you recover the money but they know the new card number that was issued off of your card and reassigned to the new (paper copy). So they can track those new cards.

I know this why, it just happened to me. Here's how to get around it. If you buy a card at a discount immediately, have a trusted friend/spouse on an internet connection download the total value of that card you just purchased to a new "printable" card there by depleting the card you just bought and assigning a new card number to the money you put into the card.

This will keep the loser you bought the card from going home and log in to Home Depot website and depleting your card that you just bought from him. It will not keep HD employees who have access to gift card data base from stealing the money. I believe HD has a big hole in their system and they don't want to admit it. To me the only way you should be able to charge money off on a card is to have the actual plastic card in your hand. Its just like cash, so it should be treated the same way as in you don't have it in your hand then you can't spend the money. Lost 300, I believe the employees are in on this theft, HD does not want to talk about it.

I ran the card up along with some of my other cards, due remodeling and both my parents' death. In attempt to get my credit card balances down, I had a little extra money and split it up between my cards. I made a $300 payment on the Home Depot card in the middle of August giving me about a $330 available limit.

Without my knowledge, they inquires on my credit report and a few days after the payment lowered my limit to $1000. I informed them I was attempting to clean my credit up and you guys are making this hard for me, they said they would consider putting it back up to $1250 but I got a letter saying that my request for an increase was denied. I never asked for an increase just for them to put my limit back to normal. I feel they had malice in there decision to lower my limit after I made a large payment in attempt to lower my balance. I cut up my card as well as my husband and will only shop at Lowes.

My construction has been very slow since at first I was waiting. Then I had to install the door since I was told it would take a while to have the door replaced. I am trying to hold off on the completion of the extension since it also has a leak and can damage more. If more damage occurs, I feel Atrium and Home Depot would be liable for the continual damage of my new addition.

I took my receipts and the crappy umbrella back to Home Depot in May. I requested a new one, which I did receive credit for. On that same day, I purchased another umbrella from Home Depot. Another Hampton Bay. A 9-foot rectangular that matched all the previous purchased accessories. I loved it. That is until the guts fell out of that one too. As with the first one, I took very good care of the umbrella. Again, I took my receipts and umbrella back to Home Depot but this time, they would not comply! It is clear to me that the Hampton Bay design is poorly crafted and that Home Depot does not back up their products. This is unjustified! Again, I do not have an umbrella! I will not purchase anything from Home Depot again and I do not recommend Hampton Bay products!

As other Americans, I am on a limited income. If I don't pay the amount, they will add late charges and turn it in to the Credit Bureau. If I do pay it, they've won in their unethical method of obtaining money.

I do not have $400 to spend on a water heater. I purchased a water heater with a 12 year warranty nine years ago so I wouldn't have to put out any additional costs in case of failure. Now we're going to have to figure out how to pay for this "warranty replacement".

On the shelf, there were two possible options: one was what we originally purchased; the other was an actual LED bulb. The only difference between the two, apart from one being an actual LED bulb, was that one was marked: "Made in China" and that it contained the incandescent bulb in a package clearly marked LED. The customer service at the store was no help. When I called the phone number on the package, which is for Home Depot's customer service, the phone was repeatedly disconnected and I was unable to speak with a service representative. The cost of the bulb was $18.00 or so. An incandescent 40-watt bulb sells for $2.00.

Incandescent bulbs, we know, are inefficient and are short-lived as compared to LED bulbs. We will monitor the life of the other bulb, the LED one, and see if it lives up to the claims on the package. We were appalled by this deception, though not surprised. The cynicism surrounding the so-called green movement cannot be helped by such disgusting deception. I hope this can be exposed.

I live in a city of more than 200,000 and it took the more than 3 weeks to locate a service company to come out, (which didn't happen until I called for the 4th time and demanded to speak to someone or I wouldn't hang up) another week to get them out (came from 70 miles away) and now it has been another week waiting for them to "approve" the amount it will cost for repairs. I am at over 100 in laundry cost and additional time wasted on the phone and waiting for a repairman that has mounted hours.

I can not believe this mess and will never buy another appliance at Home Depot and certainly nothing that would require a warranty. I am currently holding because I was told the approval would be taken care of last week on Friday and it is now Tuesday and I have heard nothing. I have asked for the complaints department which they do not have (probably too much work to do! ) and have been holding for 15 minutes. She originally told me that the claims department has the information and they "don't take" consumer calls.

Now, I received a replacement on September 7, 2010, 5 days later, during a work day. I asked if the delivery will be morning or afternoon. At least it will allow me to work part of the day. I already explained to the woman in the replacement center that I have already taken a day off from work, only to receive the damaged refrigerator. She did not give me an alternative date. It could have been 2 weeks later on a Saturday. She was so unprofessional with no care in the world. Damaged merchandise should not have been delivered to begin with. Then the other problem would have been no one to show up on the promised date of delivery, so I just lost some days from work.

This resulted in lost time from work on September 2, 2010 I had to take off from work. With no refrigerator, with the hopes of the one I have now will last, until I am able to take more time off for another refrigerator. For the inconvenience, I am willing to accept a discount, on top of the store's discount, and my military discount. I do not blame the store representatives where I shopped on ** in Frederick, MD. It is the replacement center representatives who have uncaring attitude.

I have had this credit card for over 10 years. Have never asked for a increase on the account and have never used the cash advance. My credit report shows a delinquent payments because I was a co-signer on a KIA that my son got after getting out of jail. He had nothing but problems with the KIA. When we went to KIA, the manager told us to turn the car in and he got my son into a new car. If I was late or behind in my payments to Home Depot I could see this action being taken, but I have not.

This account has been paid off many times. Now my credit report takes another hit because of their actions. They want people to call and work out problems with them but they will not work with you. My son has lost over $600 a month in income because of the economy. If you don't go to a credit repair place, the credit card company will not ever discuss lower your interest rate, payments. They will pull your card continue to charge interest, over the limit fees and expect you to pay the amount due. Why bother calling them?

They want to dictate what you can agree to pay them. In the letter above, they have the audacity to tell me to review my credit report. And in the future, if I want my credit line increase I can request it and they will review my credit report again. Who the *** do they think they are? They are not dictators of my life. If credit card companies would quit increasing credit lines on their own, they wouldn't be in the mess they are in now.

At this point, I went to Lowe’s and bought another air conditioner to replace this one. I did not buy the extended warranty there. And if Federal Warranty is involved, I will never buy another item with their coverage. 4 weeks later, I called the Home Depot number again to ask where the repairman was. I was told that they would have someone call me from the service to come out and repair the unit. When the technician arrived, he said he was here to fix my refrigerator. I explained to him that it was the air conditioner that was sitting in my office floor for the last 3 months that needed to be fixed. He said, "That's not fixed yet? I was the one that came out the first time to fix this and it should have been fixed within the next few days.”

So, he made a few phone calls, ordered the part again, and said someone would be out in the next few days to fix it. That was last week (Tuesday). It is now Tuesday, 07SE10 and I have still not seen or heard from anyone at either Home D or Fed Warranty. In the real world, we call this theft. I guess when Federal Warranty and Home Depot does this, it is called business as usual. I’m waiting and waiting. Then, I bought another one to get back to normal other than having the broken one still sitting on the floor. I called Home Depot number again just now (877-) and said that I was going to give this to my lawyer if I couldn't get them to honor their agreement. I was put on hold for 10 minutes and then a manager came on the phone to give me Federal Warranty's contact information "for my lawyer". And I was told to have a nice day. Is that Home Depot customer service at its finest?

Today, the 30th August 2010, while in line to make a purchase, one of these interesting ladies just bluntly came over to my cart and started ringing up the items on the cart, and opened up the sealed box to a power tool that I purchased. When I asked, " why do you have to open up the box?" She replied she have to. I refused her help, and sure enough, after checking out from the other cashier, she did not open up the box. I have purchased lots of items from Home Depot stores around the country and never had a cashier opening up sealed boxes. Transporting a sealed box is easier to take around because things don't get thrown around while driving. Please, could something be done about these un-courteous ladies.

The shipper then said they had not returned the item and had no record of doing so. They scheduled delivery for the next day (Monday) and Home Depot said that they would work out the paperwork on their end. On Monday, a large delivery was deposited on our driveway - of the wrong tile. That was 3 weeks ago. And every day for 3 weeks, they have claimed they were coming to pick it up and never have. The first 3 days, I was told someone had to be at the house, so I left work to be there for the 4-hour window with no one showing up. I then refused to continue with that. Every day, there was a new excuse - no bill of lading, couldn't find your house, weren't in the area, even though they were constantly telling us "Yes, we will pick up tomorrow." In the meantime, we had to reorder the proper tiles and wait for delivery, delaying the work on our basement by another 10 days.

After talking to him for a minute or two, he suggested wood would be best because of the ability to move it if needed. He asked if I had dimensions for the build. I then informed him I did not. That I could run home and get the dimensions and return. So when I did return within an hour, I found him and he immediately stopped what he was doing and begun to help me. We got a cart and walked back over to the wood department. He then got some pieces of wood and begun to measure them out and cut them.

The whole time I really wasn't sure what he was doing. After the wood was cut we started too walk back over to the flooring section where he was stationed at. He asked me to have a seat in the flooring section desk. I asked him why and he said he was going to go to the back and build the ramps for me. I informed him he didn't have to do that he said he wanted too. He got some advice from his partner in that section he worked in which I believe his name was Erin. After sitting in the flooring section for about 30 minutes or so. Junior brings out on a flat cart 2 not just 1 but 2 entirely built ramps for my Dad. I was really speechless, he didn't know me from anyone else. After talking for a minute he asked where I was parked at. I told him out which door. As we walked towards the door we went by the cashiers. I stopped to pay for the material, which my dad has a Home Depot credit card. Junior said to come on don't worry about it. He informed me he has already spoken to the manager, Jeff ***. Everything is okay that they wanted to do something for my dad.

I later called back and spoke to customer service for Home Depot and told them of the story. And also called and spoke to Jeff *** the manager and so did my dad. The employee which everyone called Junior his name is Mike ***. I am 42 years old and this employee went way above and beyond his calling if Home Depot and other companies had employees working for them such as this young man. They would really excel. I wanted to say thanks, Mike *** and Home Depot for hiring such a great young man. From the bottom of my heart.

I've also smelled this same toxic odor on various black colored plastic and rubber items in small discount stores like the 99 Cent Stores. My guess is that specific USA and China business persons make a profit—at the expense of the consumer—on these toxic items by bypassing the required safety standards that most USA companies are required to adhere to. This black toxic rubber and plastic has been coming in to the US in toys, tools, and electrical insulation, for about 4 years now.

This toxic distribution has been ramping up and now has invaded the sanctity of my shower. The water coming out of this toxic shower hose is often swallowed by consumers. It took me some time to find a website that would allow me to report this. The persons responsible for not policing nor examining the chemical composition of products imported to the US should be replaced. It's in your hands now. My nose and some hand soap may have prevented future cancer, but who really can tell?

This was the same individual that said they didn’t sell solder. At that point, he said he thought I said something else and that I should speak more clearly. I am a graduate of CCNY with a BSME in engineering. He was offensive. Then, he took me to an aisle where he showed me several items. I had said I needed a low temperature melting pot solder. He insisted they were all the same, which is incorrect. You sell various types. I said he was wrong and that I would handle it myself.

I went back to customer service to explain the differences and that he was not knowledgeable. I explained I was an engineer and that there were differences. I started to walk out. At that point, he followed me. He caught up with me and said, “You know what you can do with that degree.” Of course, I became upset and asked for the manager whom I gave a written statement, to Pat.

I am furious to think that this million dollar company would sink so low to pilfer money from a good customer of over 10 years. I will never do business with them again.I am going to find the proper California state agency to file a complaint against these unfair practices. Please join me if you have a similar complaint against Home Depot.

We have had nothing but trouble ever since we bought the ** thing. It has been in and out of their shop ever since. Been to 2 other shops, plus Home Depot. Now 5 times to be exact. It is there again as I am writing this complaint, as now they want close to $800.00 parts[short block,etc. ]-plus labor- more for repairs. We paid over $200.00 last time they so called fixed it, new bearing[pulley] for the grass blade, they put in a new filter for the carb., a new belt in that. It didn't need it and it is doing the same thing it did every time I brought it there.

Attorney General will be my next step.

It's not fair and I'm a busy housewife with five kids. I'm very disappointed with the service and the way there responding to my problem which I need to be fixed for this big name. So many people trust Home Depot and when you need something, nothing is being done

Now the problem is that I am in the process of getting a house and this situation is affecting my credit report. I called several time the Home Depot for a confirmation letter to help this situation and even though they admit that there was a misunderstanding and that it was possible that I had never receive the monthly statement due to a mistake on the address, they are refusing to assist me.

In the months following, I found a job and had to move. So a couple months went by without getting mail, being too busy etc. When I opened a bill the next month, there's $120 worth of "Credit Protection" added to my bill. I called in March, explained that never did anyone mention that while I was signing up. At that time they explained that "Credit Protection" was another company and gave me a number to call. I called, explained the situation, so they canceled it and promised a $100 credit. I was upset, because it should have all come off, but fine.

In April, it was the same bill, no additions but no credit. I called, the "Credit Protection" takes up to 2 months to post. In May, it was the same bill, no additions. Now "Credit Protection" is a part of Home Depot Credit and they transfer me. I'm told they'll put the credit through again and "It almost always goes through the 2nd time". I thought that was odd, that he had done it more than once so many times he knew this! ! Come June and it's the same bill, same amount. I called and got angry. I was told that it can take 2 months for the credit to come through and if they do it again, it will "reset the clock" on my 2 months. August is the end of the "no interest" so I'm getting nervous.

Come July and still the same bill, same amount. called and explained the series of calls, lies, etc. and was told they would "dispute" the $120 and it wouldn't be a problem. August and still the same bill, same amount. I called and was told there was "proof" of me accepting the credit protection so I had to pay it. I explained that I hated Lowe's, but would never purchase anything from Home Depot again. Of course, they didn't care.

Part of the unit included an electrostatic air cleaner. This was not installed. I know what the air cleaner entails because I had one on the old unit. Not only that, they had to patch the hole in the wall where the unit connected to the house. And then they tried to say that I never had that type of unit prior to their installation.

After many phone calls and letters to Home Depot, they said that the system was installed completely. However, they never sent anyone out to my home. How could they know that it was correct by just talking with the contractor and not sending someone out to look at what was installed?

At this time, I notified Home Depot that I would consider this the installation date and that I now had 1 year to pay off the system. There was not response from Home Depot.

120 days after the original bill was due, I was contacted by Home Depot that the bill was past due. I explained the situation and paid the original amount of the system. This was paid prior to 12 months after having the system completely installed. I refused to pay any interest or finance charges. Home Depot agreed to this and even gave me a letter stating that there would be no negative report on my credit report (enclosed are 2 letters).

Now, I find out that a year later, you wrote off the interest and finance charges and 1) reported it to the IRS on form 1099C as Cancellation of Debt for $4,558.47 and 2) Closed the charge card and reported it as paid for less than full balance.

Citibank (the ones carrying the financing) say that this balance was turned over to a collection agency and that is why it is a cancellation of dept. They refuse to do anything about it.

Next day I go back (sorry I made a mistake), ** no. 1 said, "Sir, sorry you have an issue with this ink (I forgot the receipt in the car), the expiration date. You need to talk to the manager. When big manager appeared, I showed him in my Blackberry my online service charge to HD, from Bank of America account, where it states the money spent yesterday in his store. He says, "This is not good for me, which card you pay with?" I showed him my Visa debit, he scanned it, and showed three purchases but no ink from day before. It infuriated me, I am losing my patience, and he sent me home just like that. "Have a nice night," he said.

I called Home Depot's 800 line. I hope the girl who answers will do the claim as she promised me. meanwhile I look in my car and finally found the receipt, found, I said to the girl in the phone to talk to the manager, and at the end, they could not find the ink Epson Stylus 820! This is amazing. I urgently need to talk to a regional manager before these "workers of America" destroy HD's reputation.

That was over 12 days ago and I haven't seen a penny. HD lost no time in changing my HD account balance from zero back to what it would be if they'd deducted the payment I requested from my account. That happened within a day of my call. Every time I call them, I am told the check is in the mail and the US mail takes anywhere from 7-10 days according to one representative, to 2-4 weeks according to another. They insist the check has left their office. I have sold a lot of items on eBay and never had anything, even a package going parcel post all the way across the country, take this long.

Each person you speak with gives you different information. One person says the check is coming from Georgia, another says it is coming from Iowa. Additionally a lot of their customer service staff are rude, arrogant, and uncaring. When I requested a name and address of somebody higher up in the organization to write a complaint to, they refused to give me a name. So, nearly 2 weeks after I discovered their error, my HD account is back up to the original amount, but the money they took has not been reimbursed to me.

This is not the first problem I have had with HD credit. When I purchased my refrigerator, it was to be 6 months interest free, however they began charging interest only 2 months after purchase. It took about 3 months of phone calls to straighten that out. I am done with HD.

The right materials were supposedly ordered but Mr. Mike left the company in March 2010 and the buckling problem was unresolved. A new installation manager named Dennis has been hired, who after many weeks, sent Don back out in April, May and June, but Don was unable to finish the repair job because again he has the wrong materials, that is not the right color and size.

I made many phone calls to Dennis and asked him to put a rush order in for the right size and color trim and molding needed to finish the job. He finally called me on Friday, July 23, 2010 and told me the materials were in, but he was sending out a different installer. At first I agreed to have the new installer come on Tuesday, July 27, 2010 but I did ask him why not Don.

First Dennis told me Don was going to do the repairs then he said Don was tied up with another job but Don is aware of my particular repair needs as to the specific trim and molding needed that will be right to finish the job right. So, I really want Don here to complete the job he started in October 2009 with the right materials.

Another reason for requesting Don specifically is because he voluntarily covered one of the buckling areas with a more attractive panel so that my guests on my daughter's baby shower would not see that unsightly area. I thank him for doing that and I know & trust Don's work. I also think that I am entitled to some kind of compensation since this has been an ongoing problem, since June 15, 2009. Mike mentioned an extended warranty. I would like something in writing. My patience have been truly tested to the limit.

Virtually, all of the fencing needs to be replaced. The rep from Home Depot came out to our home and agreed that there was a significant product issue. He was able to negotiate an offer with the vendor in the amount of $1,700. We find this offer totally unacceptable as we have spent well over $4,000 for the fencing, not to mention the labor to install, and now the labor to remove and replace.

I then proceeded to the return desk, where there was a line of three people waiting; one person at the return register and five employees behind the same counter just standing around. There was a greeter who came over and tried to call the manager, Ben, but could not get a hold of him. When it was my turn, I asked the girl why she was the only person helping people. She shrugged her shoulders and was not looking too happy either. When I left, I questioned the greeter and at that point, he told me that when he came over he was trying to reach the manager about this. If I was this manager's boss, he would be constantly walking around the store, I mean constantly.

I have many things to do today and quite honestly for me to take time out of my day and use my time for this is making me even more angry.

Throughout the last year, I did not once receive a call from Citibank in regards to our Home Depot account, not one call. This week, we started getting calls from a collections agency and have come to find out that our Home Depot account was turned over for collections, even though we had continually made a monthly payment and received no calls. I don't get it. Not only that, but the collection agency representatives were extremely rude and would not accept my offer to continue making the $100 a month payment. Next time they call, I'm going to offer $50 a month instead.

Then he and others from his company said the faucet must be old and kept trying to sell me a new one. The installers company refused to replace it and Home Depot gave me the run around for days. Eventually, offering to replace the faucet if I did all the labor myself. The installer also left the instruction manuals in a plastic bag on the hot water heater. Another rep from the company that came out, also to try selling a new faucet, told me it was very dangerous risk of fire.

Although the process is not complete, minimum loss was a completely broken faucet worth $90 according to the installer as well as a minimum of one full day of time waiting for service calls, calling back and forth with Home Depot and their contractor, and stress for the whole family due to loss of the use of our kitchen sink.

They told me that it is not their responsibility but rather Hampton Bay. They cannot give me a phone number to contact Hampton Bay & I am having a very difficult time finding the correct point of contact on line. We did not put this furniture together ourselves, it was made in China and poor craftsman ship is evident. Not sure what to do?

I always shop at Lowes, the employees there do not treat customers this way. I've tried to email this store. The store wasn't even busy but we got ignored. I don't think I ever went to a store and have had this bad customer service. If you read comments about Home Depot you would see that there are a lot of complaints.

Home depot charges $100.00 to process the mower to their repair shop, and right now, the mower has more miles on it by going back and forth to the repair shop than it does for actual hours of usage for actually doing what it is supposed to do. I contacted Home Depot about this and was basically told, "We have your money, and you have the problem." Other than allowing me to bring it back to the store where it was purchased and paying the $100.00 fee to get it back after it is supposedly repaired, they offer nothing.

At this point, I have completely given up on this mower as I simply cannot afford to keep giving Home Depot money to continue to fix the same problem. They said that since it was a rebuilt mower, they have no duty to do anything which is fair for them, but when I bought it, they gave me a new mower guarantee. If, as they contend, they have no duty to do anything because it was a rebuild, why would they give me a new mower guarantee? We have an acre of ground and it takes about 3 hours to mow the complete acre. Divide that amount of time by the hours on the hour meter and you can see how often this mower has been broken down. We have had to buy a push mower to mow some of the grass, which my wife does as it is hard for me to walk that much.

I spoke to Home Depot's customer service area to see if they could make sure they were sending the correct one for the 3rd time and the women said that they would double check it. I was concerned at the fact that it didn't sound like anything was ever double checked before being shipped previously, but she said that she would ask them to. We ordered it for the 3rd time on June 4th. For the 3rd time, the same 32 inch vanity was sent. At this point, we didn't have any faith that the correct sink would be sent and we did not want to order any further through Home Depot.

We ordered the same sink through justvanities.com. We received the sink about a week later and it was the correct one. The person delivering the sink said it came from Home Depot's warehouse. How is it possible to order directly through Home Depot three times and receive the wrong sink every time and when we went through another company, it was correct the first time? No one at Home Depot was willing to overnight the product to us either and made us go through the same process three times.

Through Home Depot, I had some rebates to use to lower the price on the sink and with the first order, we were going to get it for $624.48. When I had to reorder the sink I was given a $50 rebate and they said that when we received the sink, we have to call back for another 10% discount. I should have only paid $617.20 for the sink. Since we could not get the correct sink and had to go through another company, we had to pay almost $200 more for the sink. We paid $805.69. We would like get our money back since we paid more for the same item that we were trying to get from Home Depot and in the end, it did come from Home Depot.

This is very frustrating to us as customers as we had to wait over a month to finish our bathroom and also delay the people installing it for us. We have done a lot of business with Home Depot and have many more projects to complete, but at this point, we will be second guessing about ordering or doing business with Home Depot in the future.

One was surprised that Home Depot still sells the old tiles still. So I'm glad that I picked them up today they might be sold out (I think because of her comment but I'm not sure that this is true). I feel that they have not been honest with me. I also was told that the tiles are double the price when sold separately. So I decided that it was better to buy a packaged box at the better price. When I went to do this I had 4 ladies standing together at the end of the row where the tiles were displayed watching me and talking between each other.

I felt intimidated and Instead of grabbing a box of tiles, I went past the 4 workers and asked another worker I found and explained the situation completely. To make it short,I wanted 18 tiles to finish the job in my bathroom. This employee said the tiles are the price that is listed not double when you buy them each. So that is what I did, I bought 18 tiles. My complaint is that I went through a lot to get an honest answer. My time shopping was damaged because I wanted to finish this job and go camping on the weekend with my wife.

I ordered bullnose for my stairs on May 22 at store located in Price Club Plz, Fairfax, VA 22030. I didn't get a phone call until late June. They said my order was in the store and ready for pick up. When my contractor went to pick it up, (during the meantime his worker was tearing up carpet on my stairs for new installation), the Home Depot customer service people said they couldn't find the material I ordered. I told them my house wasn't in living condition and asked what's the best they can do. They said there’s nothing they can do except to re-order. I told them last night before placing re-order, “Please call me and let me know how long it takes to get the material.” I didn't hear back from them. So I went to the store today just to find out that they went ahead to re-order without bothering to make a phone call. I told them I couldn't wait that long and have to cancel my order. The store manager said the best he can do is to issue a $40 dollar credit for my aggravation. Then, he left and said a lady will take care of it for me.

It ended up that I have to wait more than half an hour just to get the credit issued to my account! The attitude is also horrible. It's like I owe them something! This is the worst I have experienced in customer service. Now, I have to look around to find the material I need and during the time when my house is not under the living condition and this is the holiday weekend and I have to be forced to cancel a friends’ gathering in my house! The house is under condition of construction. Materials and tools are lying around to wait for the materials to come to finish the installation. I planned a party for this long weekend that has to be canceled. I may have to find a hotel to live just to avoid being tripped over. Such aggravation!

I decided that I would just pay it off shortly before the promotion ended to avoid the 28.8% interest. If you don't pay it on time, they will charge you back interest from the date of purchase, something they didn't make clear, but I would expect. Anyhow, I always paid off my account, in full, in person, at the store ahead of time.

My last major payment for $2603.96 was due Mar. 29, 2010 and I paid it in full on Mar. 22, 2010 in the store. On my next statement, I noticed that I had been charged $300-$400 in interest (that interest is now gathering interest apparently) and Home Depot Credit Services started calling saying I was delinquent in my payments. The first person we spoke with told us that when I made that payment, it was first applied to my revolving balance of $7.95 and the rest was applied to the $2603.96. I asked where this $7.95 came from and no one could figure it out.

I then asked why I would be charged interest on $2603 as I felt that even if there were a legitimate outstanding balance of $7.95, the interest on that might be 2 dollars. They agreed with me, apologized repeatedly and said I was not at fault. They were going to look into it and assured me the matter would be cleared. Within a week, I got another call from collections.

Same story, same apology, nothing was solved as they continue to call every few days. On June 26, 2010, they called again and I went through the whole story once more and also found out that the interest was accruing more interest. The lady on the phone was very pleasant and polite and could not understand why this had happened. She looked up my payment history and pointed out that yes, I had always paid off my full balance ahead of time. She assured me that she would pass the information up the chain as there was nothing she could personally do about it. Then we got another call.

By this point, I was getting a little angry. I told them to look through their notes, fix the problem, correct my bill and send it to me. I also requested that they put their apologies and explanations in writing and email it to me as I was losing confidence in their system and ability to communicate with each other. Apparently, they can't send letters or faxes or emails so now I have nothing in writing, only my word to go on, and I am sure they will be calling again soon. I also suspect our credit rating may be affected as the entire system is probably automated. This is turning out to be yet another nightmare scenario dealing with careless, faceless corporations in this case, Home Depot and Citibank - who the Home Depot is blaming and passing the buck to despite me telling them it was Home Depot who coaxed us into this card and it is Home Depot's name and logo on the card.

I also do not buy their explanation that this is a computer glitch, as I have always found computers to be rather good at math and when there have been issues with numbers spit out by computers, it usually leads back to a programmer error. I may be wrong, but this is seeming more and more to be intentional. I now worry about our credit, I am going to have to look into it, fight to get it repaired and somehow get someone to put something in writing explaining the circumstances. I am frustrated, angry, unnecessarily stressed and honestly feel cheated. I am sure there are many others who are having similar if not identical problems. For now, I will pay them what I know I owe, on time, in full (not a penny more, not a penny less) with no interest as promoted by the store. I also personally think there should be severe penalties imposed on these companies for every such occurrence as I believe they are very quick to take one's money (they'll get you a card in 15 minutes) yet very slow to, if not reluctant to, correct mistakes in their favor.

I contacted Home Depot and initially spoke with Joseph ** in person. He was very pleasant. He passed the information onto the store manager, Randy. Randy contacted me, and I also met him in person at the store. I provided him several receipts to show how much I had spent on this project. I also informed him of the labor cost. He first proposed to refund me $900.00 (based on the receipts) for me to keep the tub and to compensate me for my inconvenience. I thought that was a nice gesture, but I wanted an acrylic tub. He asked if I would ponder it, and I said I would think about it. I did remind him that my priority was to have an acrylic tub though.

I contemplated it, but again, I knew that I wanted an acrylic tub. I met with Randy again, and he was displeased that I did not accept his offer. I reminded him of my total expenses, which included materials and labor. I asked about having their contractors fix the problem. I even offered to do the demo work, stating that I did not want anything more than what I put into this. He said he would send a contractor to give an estimate for removing the tub and repairing any damaged areas as a result of the removal.

The contractor named Chris told my boyfriend that he could not save any of the tile wall when removing the tub. However, Randy expected me to have the precision and skill to only remove 1 row of tile if I did any demo. How can he possibly expect me to do better than a licensed contractor? Randy contacted my boyfriend who came with me to all meetings. He said that the contractor would not give him an estimate. Now, this is ridiculous for a contractor who works with Home Depot to refuse to give an estimate to the store manager. My boyfriend stated that, and the manager admitted that it was too expensive. It is completely unprofessional to lie to the customer.

I contacted customer service and started to explain the situation. I never got to finish, and Gladys from customer service basically told me that $900.00 was the final offer. She never gave me the opportunity to present my full case to her. She did, however, suggest that I have a contractor give me a bid. She later told me that since Home Depot did not do the installation, they would not help with the labor cost.

As a result, my bathroom has been unfinished for 2-3 months. The $900.00 will definitely help, but my total expenses were approximately $1,300.00. I don't feel that I should have to pay any extra to fix a problem that resulted from incorrect information provided to me by the Home Depot associate. I only want compensated for what expenses I incurred. I am a single mom with a monthly mortgage, and I can't come up with additional funds for a mistake that was not mine.

I called Home Depot and told them what happened, they again got in touch with Toro. Toro made arrangements with Foster Lawn Tractors to look at the mower. Foster found that the transmission was no good and the drive belt was worn out. Toro called me directly about the findings and said it is out of warranty and nothing will be done. I called Home Depot and they said there is nothing that can be done under warranty. After doing some research, this mower has had belt drive and transmission problems. The transmission part number has changed, so they might have changed the transmission out on this tractor. I sent the mower out to a local dealer to get it fixed. What can I do for reimbursement from Home Depot? Economic damage is the cost of repairs around $650.00, plus transportation of tractor. No physical damage done.

I went back to The Home Depot store to report what had happened and the sales clerk told me that the door wasn’t shatter proof. He said that if the door was slammed very hard or an object hitting it that can cause it to break but nothing of the sort took place. I had to purchase a shatter proof shower door which was not to my liking; it has a design on the glass which prevents you from seeing the beautiful tiles in my shower.

Apparently on the 3rd page at the bottom is where you see this crap! This information should be on the front page of their statements because not everyone reads past that full page of garbage they print! I feel this is wrong and that the promotional offer should not be automatically put on your account unless you bring in a coupon that is registered to your account.

I hadn’t heard from him by 3pm on Monday, so I went back to talk to him. He stated that my ans. machine didn’t work as he tried to call me. I doubted that, but he said that they couldn’t send me the transformer as the fountain was made in China and they only sent out the assembly with no extra parts. I pleaded with him to try again. He said again he would check on it. Upon arriving home, there was a message on my answering machine regarding a Doc. appt. So I thought that Micah was perhaps not being truthful with me.

I tried calling the Co. myself and immediately got through to a lady named Tawanda who after asking the cost of the fountain, model #, part missing, my name and address said that if I could fax that info to them that they would send the transformer plus an extra light to me. Now, I knew that Micah hadn’t called the company at all.

I have been dealing with H.D. for a long time buying appliances, flooring gardening etc. I am very disappointed with the non-service that I received. Maybe because he felt that being an old (70) woman, my business just didn’t matter!

From 10/15/09 until four days ago, I was hounded. Three different collection agencies, over 100 phone calls, as many as three a day. When I would send the statutory letter to stop calling, they just moved it to a new collection agency. They signed for certified mail on June 2, yet switched it to a new collection agency on June 4. Once they emailed me that the calls would stop. They lied. They finally called and said the calls would stop in 36 hours, but in that 36 hours, the callers were brutal.

They reported written off bad debt/collection of double the original bill to all the credit agencies. I was denied credit as a result. Discover and Texaco reduced my credit limits to $500 and $100 respectively (I cancelled them). Sears, a Citibank card cancelled me. I am a 61 year old attorney, licensed in 3 states. I was ignored, abused and my rights under Federal law and Texas law were violated and Home Depot did acts intentionally designed to skirt Federal do to call law. All this time they had my money. This is out of my field of law, but if they can do this to me, what do they do to the average Joe? I was totally ignored until I started posting this on their Facebook page, line and verse. Suddenly they got interested, a boy 8 months too late.

Finally, this week, I got a 2 paragraph letter from Home Depot Financial saying sorry, we'll remove this from your credit in 4 to 6 weeks. 4 to six weeks? That means, that for 9.5 months they were allowed to impune my name and wreck my credit with impunity? They ignored my demand for compensation, although I also sent it to their legal department.

I have over $90k in Citibank and credit card purchasing power of over $50k with Citibank dating back to 1988. In fact, on one card I had earned 700,000 miles on American Airlines. So think of the dollars I spent on that card. I have never a problem. Yet, this is the way I was treated.

Other things on my credit history are two late payments to Kohl's, one when I moved and one when Kohl's said many bills were lost during hurricane Ike, paid within 30 days, no late fees or interest. Also, one agency shows 2005 collection by an ER doctor for $187 that was a dispute with my heath insurance carrier and I guess that they finally paid it as it is marked paid.

I charge about $6-10k a month and pay off every card in full every month. I have one car loan for one of my kid's car, always paid on time. I own my home, my car and have considerable assets. I am not a dead beat non paying bad credit risk. I don't think that they should be allowed to get away with this type of activity and I would like to sue them. Lawsuits are not my field, real estate is. Any takers?

Consequences: denied credit by bank One, Discover reduced my credit limit by 80 percent, Texaco lowered my credit limit to $100, Sears cancelled my $9k credit limit card totally. I was mentally harrassed by over 100 calls by different collection agencies, at home, at work, weekdays, weekends, three times one night when I had the flu. I had to pass on a real estate deal, as I would need to borrow a portion of it and my credit has been destroyed.

Stick with Lowe’s! They know customer service and I have had bad experiences with them, but their service recovery is awesome.

Then I'm going to be harassed by some illegal who is already enjoying all the benefits that I and other taxpayers have provided by the out-of-control government spending. I do not wish to shop in this environment any longer. I will be making my future purchases at Lowe's until I hear from others that the matter has improved. You are welcoming these illegals on the taxpayer's expense. Get with the program and take some freaking action. What are you guys? Socialist? Communist?

I was in the local Folsom, CA store a couple of days ago when I went to use my Home Depot card to make a $15 purchase. At the cash register I was informed that my card was declined. I sought help, and they told me they have nothing to do with credit, even though they invited me several years ago to obtain the credit card. They directed me to call the 800 number listed on the card. I called, and after being transferred to the right department, I was informed that the Home Depot, without my knowledge or authorization, ran a credit check on me and determined that I had been late on one of my revolving accounts.

Their policy was to cancel anyone who has ever been late on a credit account, even though it has nothing to do with the Home Depot. The fact is, they were mistaken, but that is what they said. And even though I had been a good paying customer for several years, without ever missing a payment to the Home Depot, they arbitrarily decided to cancel me. If they don't want my business, that's fine, I can always bring my business to Lowe's, which, in fact, is what I am doing. But why on earth didn't they tell me?

Why did they choose to let me find out at the cash register? I certainly would like to get this message to Frank Blake, because he once headed up the Customer Relations department. Is this any way to do business? I hope not. Injury to my credit rating.

The customer service/billing were extremely rude and hostile. They are arrogant in thinking they are always right and you are just trying to cheat them. It took months for me to get it straightened out. I wrote to the top people of the company, etc. They actually gave me a black mark on my credit, after I spent weeks talking to them on the phone at least a dozen times trying to work it out, and was told it was corrected. I paid $169 for a special service after I bought a carpet from them and had it installed to have it cleaned 3 times. It was like pulling teeth just to get it done just once.

The people from the service at HD lied and said we really did not get 3 carpet cleanings when I had the service agreement right in front of me that said it was. They gave us a fake number to call for the carpet cleaning, did everything to prevent us from getting it. We never did get the other 2 carpet cleanings we paid for. I wouldn't go near their stores for a long time. But, recently, I made a small purchase there and like a dummy put it on the card, $25. When I made the payment online, HD said it was declined by my bank.

When I called my bank, they said they never got the request for the payment. I've had this bank for over 2 years and used this account before for purchases at HD. I went online to check out my HD account info and HD had deleted all my information so there was no way I could find out what happened. I sent them the payment immediately on finding out, but then they charged me a $60 fee! I called them and tried to get them to take it off, but they refused so I told them to close my account. I have perfect credit. I took that bill with me on vacation so I could pay it online so it would not be late and this is what I get for it. I have always been honest with them and pay everything on time. I am completely fed up and will never have anything to do with HD again! I cut up their card.

I called again to inquire about the reasoning and the only reason I was given was this disputed 4-year old account. I was so angry that I closed my account. In addition to closing my account, I called the manager of the local store to advise him of the amount that I had spent at his store in the last 5 years (over $25,000) and that I would not be shopping there anymore because of the actions of the credit card company. I also called the Home Depot customer care line in Atlanta and spoke to let them know that I will not be spending any more money at Home Depot. I have followed up with a letter to the customer care department. I encourage anyone who has had a similar experience to write them at:

Atlanta GA 30339, Attn: Customer Care.

While they can do nothing about an individual credit card issue, they need to be aware of what their relationship with Citibank is really costing them.

I was informed by "Mike" that I was declined because for some reason, none given, they decided to check my credit report, which I did not authorize, and they learned that there was a report of a late payment on another account - which, by the way, is erroneous.

Therefore, after taking up the time of two of the floor workers to help me figure out what I needed to buy, I was turned down at the cashier counter. I have always paid Home Depot on time, and recently made a $600 payment to substantially reduce my debt to Home Depot. I asked Mike why I was not notified that Home Depot didn't want my business any more, and he hung up on me.

On 5/17/10, I went online to check on the order. The only thing it says when you check is the confirmation date which is useless. I went to work waiting for a phone call, which never came. Later part of the day, I called to find out about order the girl on the other end of the line was clueless. I went back down on 5/22/10 to find out about my order and found out everyone else was clueless! So, I waited until 5/24/10 first thing in the morning and went to check on my order.

I saw the person that took the order and he said he remembered me. I asked where is my order I was promised on 5/21/10 and he said let me check. He said it should have been here 5/21/10. It was not there so he called the vendor and talked to Jason, the same person that promised it to me on 5/21/10. Jason now says I won’t get the order until 5/25/10.

I e-mailed, called, sent photos, called the California BBB, I tried over and over to get somewhere for months and got nowhere. The BBB in California said they do not even answer their phone anymore. Then one afternoon, I was in the backyard and heard an explosion! My glass-top table exploded into a million pieces! I was picking up millions of pieces of glass (which also landed in the bottom of my built-in pool) for weeks! I eventually gave up. I was considering flying the parking lot at Home Depot with my story, but said it wasn't worth it. I gave up. Now was looking on the Internet for new outdoor furniture and came upon this website! Hope someone can help.

She humiliated the driver, even though he could see on the computer screen himself (pick up by Eastline). He produced 2 credit cards with Eastline on them, his driver's license and a whims card. As he told us, if she would have just looked out the door, she would have seen the tractor and the 80ft trailer both with Eastline transfer's name spelled across them. Instead, she made things difficult for him and for us. Now we want to know what you are going to do about this?

When no one contacted us by May 8th, we have called the store ourselves and were told that the order has been delivered on May 5th and they don't know why we were not contacted. We picked up the order later that day. The pick up process took about an hour because even though they knew that we were coming to pick it up that day, no one bothered to bring the box upfront, so we had to follow a sales person around until she found our order.

We brought the box home and when on May 11th, the workers opened it to install the sink, it turned out that only the basin was in the box, there were no pedestal leg or towel bar! We contacted the store the following day to inquire about this issue, and after being passed from person to person and having to call back because the right person was not in and the manager was in a meeting, as we were told, some representative told me in a very rude manner that they had both the pedestal and the towel bar in the store. There was no apology for the inconvenience this had caused us. The representative became very annoyed when asked if she was sure that both the towel bar and pedestal sink were at the store. She stated that they were. We had to go back to the store to pick up the rest of our order.

After getting to the store and having a sales person do the runaround again trying to find the box, even though we were once again told that it would be waiting for us by the service desk, when the box was finally pulled, it turned out that only the pedestal leg was in it. There was no towel bar! I have spoken with the assistant manager and the person who originally placed the order. It turned out that the towel bar was not ordered because the person placing the order became confused while placing the order and forgot to check if she actually ordered the towel bar. We had to reorder the towel bar and the sales person told us that it will be delivered in 2-3 business days to the store. We called today to see if the store received the order, and we were told that the order might(!), only might, be delivered on May 22nd! We have never encountered such professionalism and rude treatment!

so I went to the Home Depot store where I bought the refrigerator and extended warranty and talked with a store assist mgr, he agreed to pay for thru hinges and told me that when I received the hinges to bring the paid invoice to the store & he would re-imburse me the cost (which I did and was re-imbursed) and the store would send someone out to install the new hinges (I still have the new hinges in a box here in my home office (no one was ever sent to replace the hinges). now, I reported about a door gasket that has failed (not wore out a piece has chipped out of the door gasket), I contacted the service warranty people & was told that the door gasket was not covered under the extended warranty.

Now, after I reported this to Consumer News and Alerts, I received a call from the Home Depot store in Lufkin, Texas. it was a lady (which I'm sure she was calling for the store mgr.) and she ask me for the whole story, I told her the story, she said she would look into it and call me back, I got that call from her and she told me that she didn't think anything would be done and she also told me that there was no way they would send anyone from the store to even install the hinges for me, I told her that I couldn't install them myself, one because I knew nothing about how to install them and second that I couldn't anyway because I'm handicapped and just couldn't manage to even try such a thing.

Now, Home Depot I guess will get off the hook with this one because basically they have nothing to worry about because I will never buy anything from Home Depot or any appliance that carries the name Maytag ever again, I just regret ever buying that extended warranty, let this causation everyone, don't buy extended warranties from Home Depot, they don't cover anything that might become a problem with whatever you have bought there. Well, with the chipped out place on the door gasket, it leaks cold air. Using more energy to keep the refrigerator cold like it’s supposed to be. With the door hinges, if the door is allowed to swing open it will hit the corner edge of the main box and put a crease in the door panel, this would ruin the looks of the refrigerator. I'm not an appliance repairman so just stuck with a useless extended service warranty that covers nothing.

The things here, they are wow, he must have stupid or something knowing we were right which we were but regardless just give us what we were asking for or we are going to Lowes to spend our money, we even said thank you. He just turned his back on us, it was the most embarrassing experience ever. I will most likely never go back there. Thank God, Lowes is right down the street from me because I'm in the 3x a day sometimes, they even know me by face and name some of them, having someone like Nick on staff is damaging to company and sad because the rest of staff has been great so far. Remember I run a huge company to, so customer relations is very important to a store. Once again, he made all of us feel so uncomfortable, it is an experience I will never forget. I'm sorry, I even had to type this. Sorry.

When I noticed I wasn't getting my statements in the mail for a second time this year, I called Home Depot Credit Services to wonder why. Again, they said I have checked the "paperless statements" box. I told them I didn't and even so I didn't want it. Again, they explained to me what to do online where the problem started. I received one mailed paper statement in February of this year since registering with Home Depot online account services, even though twice so far this year I told them I didn't want to go "paperless statements." Then again in March the statements in my mail stopped.

By the time I noticed I wasn't getting my mailed statements, a promotional balance had ended in April. Here comes the finance charges and late fees and a phone call on May 12 that I was past due. Again, the "paperless statements" was enrolled on my account. I called and again they said I had to change it online again. I asked one service agent, "What do I get as a confirmation that I want mailed paper statements?" He said it was only verbal. I then spoke with Micheal, a female customer service agent. She told me that the confirmation was a "print screen" button on my keyboard. This was new to me. I never understood the print screen button as a confirmation for my request of mailed paper statements.

This time I'm out $134 for an enrollment I never intended to enroll. I have no recourse for I don't think a print screen button is a case for confirmation of mailed paper statements. Watch out for this company. If they handle their mailed accounts this way, I cannot imagine what their online account service is like. Very poor service, not user friendly, service agents that seem to make up rules and guidelines. The customer is not right with this company. Their online account status is in control.

The comment about two months before action on an account seems to be a rule for my account also. Everything seems to roll fine until two months before a promotional ends and then account changes are done without your knowledge or permission. Citibank is handling the cards for Home Depot. This does explain a lot for why Home Depot Credit Services is a credit trap. Do not use this card or any Home Depot Credit Services. It is tied to Citibank and look at the complaints against this bank.

But does home depot do this simple task? No. Why not? Because they don't care. With the job market the way it is, we look to stores like Home Depot and others to increase the jobs, not decrease them, which is what they are doing. Most people that are applying to these jobs have families to support, myself being one of them. We take the time to fill out their 45 minute online application in hopes that we are at the very least given the courtesy of knowing that someone on the other end will review it and get back to us.

Home Depot simply does not care whether or not you are employed with them or not. They insult you with the fact that when you walk into their stores and try to inquire as to whether or not your application was received, their response is that there is no one to talk to and to have "patience".

Patience does not feed my family. Myself and others like me are well qualified for the positions they are hiring for. They do post a sign out front saying that they are looking to employ. Is this just another marketing ploy? Well, this will be the last time that I shop at a store who ignores the people that make it what it is.

So, I went back to the store only 45 minutes after I left. The clerk automatically started ringing me up and asked me if I wanted the charge on the card used for the deposit hold. I said no, that I'd like to void the entire transaction because I never got to use the tool at all. She said, “Well, you still have to pay for it.” I asked for a manager. Instead of bringing one, she went, came back, and said I could have half off. “Half off for a tool I never used is still too much,” I said. So, she pointed, yes, just pointed at the manager. I went to the manager who, before I can say anything, said to me that the tool left the store in working order so I have to pay for the rental. I said yes, he may have run the motor, but it doesn't get any pressure. And seeing as how it's a pressure washer, I don't think that constitutes a tool in working order.

And here's where it gets good. I agreed to pay the rental at half off if she could show me that pressure washer actually working. She agreed and got the clerk to set it up in a back room of the rental department. They had a nice, big dirty wall with Home Depot written over and over in the filth with pressure washers, obviously where they test them in between rentals. The clerk fired it up and started spraying the wall. And the washer didn’t make a mark. He turned it off, and Dawn said, “Well, seems like it works to me.” “Excuse me,” I said, “what works?” “It runs, it's getting pressure, you'll have to pay.” At that point I yelled, “If it runs, then clean something off that wall. Make a mark in it like all the other pressure washers did.” This she couldn't do, because the tool was clearly broken. But she could and did threaten to charge my card whether or not I agreed or not. So, I kindly told her to ** and paid cash.

Simply put, I was ripped off for thirty bucks, my intelligence was insulted, and they wasted half a day’s time that I could have been making money. But instead, I spent returning and then seeking out a different tool rental source. I'm buying my own pressure washer tomorrow. From Lowes.

So I went to the store where I bought the refrigerator & talked with one of the assistant manager & he agreed to buy the door hinges to replace the bad ones that I had & he would have someone come & install them. The door hinges were shipped to me at my home (I still have the new hinges in a box in my office; no one was sent to install the new hinges). Now, the other day, I was getting something out of the freezer & noticed the rubber gasket on the bottom part of that same door was damaged. About an inch of the rubber gasket was chipped out. I don't really know how long it has been like that. So again, I called the extended warranty service & reported to them the problem & it needed to be repaired.

Again I was told that the extended warranty didn't cover gasket problems, so I asked, "What's going on? Ya'll wait until a person that has bought an extended warranty though Home Depot calls in with a problem & the standard answer is the warranty doesn't cover that part. It seems to me that I spent good money for protection of my appliance but it doesn't ever cover anything that I have a problem with." Again, I called the store & talked to one of the asst. mgr. & he listened to me, then took my name & phone number & said he would look into it & call me back. But it has been a few days gone by since I called the store & no one has called me back with any sort of answer whatsoever.

The installers came Tuesday. The measurement error was found. I insisted the fence be extended. I was charged $150 for the additional post and fence. The installers returned on Wednesday, but found they were short of material. They assured me they would return on Thursday. They did return on Thursday, but had the wrong material. They assured me they would return Friday morning with the correct materials. When the installers did not arrive Friday morning, I called Ms. **. She assured me the correct material was on the truck and she would find out what the problem was. When she did not return the call, I called the company. I was told they had to reorder material and it would not be available until Monday.

My complaint is their failure to correct the measurements and the lying. I will not do business with either Home Depot or Deck and Fence Store again. Further, I will encourage my neighbors without fences not to do business with either company. As a final insult, Home Depot had no problem sending me the first installment bill before the fence was ever delivered or installed. I would like to be compensated in the amount of $500 for the lying, the excessive wait and the inconvenience.

They were unapologetic and not helpful in resolving this issue. The hardwood floor I had chosen was a special order and when it arrived it was the wrong color (very dark) and I had ordered a natural color. They took it back but offered no discounts or any help in resolving the situation. They also wanted to charge $2,400 to install a living room 16 x 17 of hardwood flooring!

I hired a private guy for a third of that. The door was to be installed today between 11 and 3 PM. They called and said they would be there around 1:45. They were still not there around 3:30 PM. So, I called the store and they said the contractor took a side job and they did not know when he would be done so they would reschedule.

Two more calls in the following month or so, I received similar responses and the fact that the company responsible for administering the program was not affiliated to Home Depot, simply a hired firm who indicated that manpower was not an issue, leading me to conclude that funding might be the bottleneck. I then e-mailed the CEO of Home Depot to express my opinion about the company's handling of the situation and how poorly it reflected on him and his management teams tenure. I then received an e-mail from Amanda with a response to my complaint that indicated to me that she had not taken the time to read what I had written. It was at best a generic reply, with a request for a contact phone number.

I replied by e-mail that I had doubts that she had any idea what I was complaining about and that she might want to find out before contacting me. I received a subsequent e-mail with with an "if I misunderstood your complaint" lame reply from Ms. * to which I replied with a number and time I would be available. At that point, I was informed that my rebate would be processed with the "next batch" and received a promise of a $50 gift card which I did receive a week or two later. However, as of today 5/7/2010, I have still not gotten a check for my rebate request. This is unacceptable and indicates to me that Home Depot has little to no respect for its customers nor does it honor its obligations in a timely manner or possibly at all. I have no confidence in the company at this point.

I have protested in the strongest possible way and my experience is that this is the way they want it, using the new law to cover their actions. I don't need their card so I will pay it off and destroy it. Meanwhile, my hunch is a lot of people are going to get into the last two months of their promotional period only to find out that all payments prior to 2 months before the promotional expiration date are not being credited to their accounts.

I called for management three times on the walkie talkie and none responded. Finally, I told the customer if that was the way he felt maybe "he should go to Lowe's, but we would hate to lose his business." I never raised my voice and I spoke calmly. The customer never filed a complaint, but rather a temp manager we had in the store that day accused me of insulting the customer. I had witnesses, including business cards of other customers who had witnessed the abuse. The manager said "I don't care." I went home early that day at the request of our HR person.

The next day I called the store to find out my status. 3 hours later "Matt" called and told me I was terminated. I then filed a complaint with the employee Awareness Line and the HD Associate Advice and Council Group in Atlanta. They "supposedly" did an investigation. They never contacted the 15 associate witnesses I had. I finally called them back after a week and was told the "termination stands." This is crap.

I lost a job that I was extremely good at. In the 13 months, I worked there I had been awarded the Merchandising Associate of the month twice. I was never late, never sick and always came in on days off when requested. I have lost on average 1100 - 1200 dollars a month in revenue. I have lost face, self respect and self esteem. The morale in the store is lower than low (according to associates who stay in touch).

We went and asked the girl to page someone she walked over and we showed her what we wanted but it wasn't the brand we wanted and we knew they had it because we called and they said they had 4 in stock. She told us, “Oh you want a tiller.” My husband stated, “No, we want a walk behind brush weed eater just like this but by Ariens not Homelite.” She once again said, “You want a tiller and we don't have one by Ariens.” My husband said, “No, listen to me. I want the same thing as this Homelite by Ariens,” and even went to a computer terminal and showed her and she still insisted we were wanting a tiller. My husband finally said, “Never mind, I will go elsewhere.”

We ended up purchasing the brush walk behind elsewhere. May 2nd, we returned to Wentzville HD hoping for better luck. We wanted to purchase a Pace American Cargo Trailer and went inside to ask the customer service desk how much they were that they were parked on the parking lot. They told us they didn't know because they were being discontinued and they couldn't find a price on it. It was close to closing so they told us to call the next time to get pricing from the Pro Contractor’s desk. Why would I call the next day when I'm already there? Needless to say, no one could ever tell us a price. We will not return to HD again.

Anyway we were not sent any paper work or a credit card, which we haven't received to this date. We were not told about the protection fee also. The issue we have is that I called the Home Depot office and explained that they have charged me with the fee and I was not told about it. The person I talked to told me that he would refund my protection fee back to me but only with coupons. Ok, I thought that was taken care of at the time. He also told me it would take a month to receive the coupons, so ok great I'll wait. This happened in February 2010 this year.

So on the 9th of April 2010 I decided to check on the status of my credit card and my refund at the local store (address above). They called up the main office and asked were my refund was and they told I would not get a refund. So I asked about my card and they had just getting a verification on it at that time I told them that I been waiting almost a year then the lady begin to tell me that it would be in the mail. At that time I didn't want to deal with it so I went home and told the wife I would deal with this later.

So on Thursday the 28th of April 2010 I called the balance protection fee office and talk to the accountant named Jimmy. I ask Jimmy why I was charged the fee. He told me because I signed the electronic signature I was liable for the fee. I explained that prior to talking to him I had already took care of the issue by another representative and he told me that I would receive coupons in the mail within 30 days. So when I told Jimmy, he said that the representative wrote down that I would not get a refund back. I have no way of knowing, and I told Jimmy about the coupons, and ask how the customer would know about coupons for refunding unless the representative explained Home Depot’s refund system. Hopefully, the customer can keep these hidden fees from happening, thinking that the original bill is the right balance and it’s not I have the paper work to prove it. Please someone stop them form ripping people off. Thanks.

The manufacturer’s warranty is for 2 years. The repair company that Home Depot uses, Altaquip Charlotte, Joe Street, Charlotte, NC, 28206, said that the part was a "normal wear item and is not a manufacture defect". The manufacturer said the year before that this is not a normal wear item when they told me to return the first lawn mower. This part does not wear out. It is very thin for what it has to do so it is a design flaw. It very easily cracks and breaks off.

Home Depot charged me $47.00 for a whole new switch, part number AMR8000-516002, in which the handle is part of. I complained to the Home Depot customer service department and challenged that the part was not a manufacture defect. They gave me back my money. Other customers of the model UT13220 lawn mower may not know that they can challenge the repair cost.

She started blaming me for being smart and returning cut pieces as 12' logs. I politely told her to look at the screen as against SKU it reads 12' but she denied claiming even the size is larger the 12' and I am a liar. I asked her to not insult me, 12' are untouched and 16' was cut before realizing the color difference and that actually caused me to use two extra 12' pieces otherwise I would be returning four 12' pieces. She continued to argue that I should take all back to my car until a supervisor came. (I don't know the name as she did not give me the name). She did take all returns when she realized the blunders made by the girl but continued to defend the girl stating she was doing her job despite the fact I mentioned insulting customers is neither her nor your job and the word 'sorry' solve lots of issues. She refused to apologize or accept their fault.

They gave me a store credit but I strongly protest the attitude, rudeness and horseplay of staff in front of customers. In my 50 years of life, I have never been insulted like this and I refused to use this $106 store credit unless get due investigation, findings and an apology from Home Depot.

I asked him why he couldn't just return the samples himself. He said, "I'm too busy." He smiled and said sarcastically, "Have a nice day," then turned his back on me and walked off like my business is trash. I've decided not to proceed with buying carpet at Home Depot because I don't trust the manager there to be responsible should a problem arise with my purchase.

Although installed a few years ago, I'm still angrier by the day just looking at their work, and it causes ergonomic-related pain. Now friends are saying if the installer was any good, he would be working someplace else. Home Depot would not do anything to remedy. If Home Depot or any other store ask you to sign a contract when ordering, have the store manager sign off on explicit instructions you include.

She got the mower, it was one that you have to mess with the cord. I called back to the store. They told me to bring it back and they do not have the 24-volt Black and Decker. I took it back for her 80 miles. She gave them cash money, they made her buy a crappy gift card so they could order online. They would only give her back a gift card. I tried to talk to the manager, he was real hateful. He told me he did not care if the woman paid that store cash, she bought a gift card and that was the only way she was going to get her money back. So now, she can not go to Lowe's or Ace that has a Black and Decker 24-volt mower. They had some off brand mower. They are going to force her to buy their crap when they made her buy a gift card. The manager was hateful I had to leave the store before I smack the little smart **.

I just got off the phone with a friend and he told me he even tried a couple of weeks ago to buy flooring and it took 45 minutes for someone to service him and this was early in the morning. I was physically and mentally disgusted, drained, especially coming after work. I will never go into that store again and I will certainly tell my friends the poor customer service they give dealing with the customers. There is absolutely no reason to be treated like this.

Later I realized that I could pay it at the store. I did that for a while and the online pay magically started working without my three-digit code. The next trap I got caught in was when I used the online bill pay to schedule a payment out four days. Well, it did not go through and I do not have any proof that I scheduled it, my bad, and another $39 late fee.

They are among the worst and I do not shop now and will never shop at Home Depot again. It's all Lowe's now and cash only. The credit card companies are doing their best to kill any recovery.

On 26 March '10, I received an automated call to my voicemail telling me I had an overdue balance on my account. I called and was told what the amount was and that since we were good customers that they would zero it out. A few days after that call, we were reported as delinquent to all three credit reporting agencies. They zeroed the $22 oversight but then destroyed our credit for it! And they didn't even send me bills for it! We were told that HD isn't obligated to inform us of a debt in a timely manner since we receive e-bills. It's all our fault.

I don't understand how I could waive my right to this information just by attempting to be green and saving a little paper. And the most difficult part to understand is how, if it was a simple thing to just zero out this tiny $22 interest balance and not make us responsible for paying it, how can we we then be punished so severely for this amount on our credit report!? How can this be right? Me and my husband's combined credit score both dropped about 70 points each. We are in the process of applying for a mortgage and we are now in danger of not getting a loan or getting one with a high interest rate all over a $22 interest charge that was waived!

Not only that, but the telephone has not stopped ringing all weekend with robocalls trying to collect. I lost count after my answering service logged 12 calls from their number, with no messages. Last night at dinner, the phone rang twice from them when I had company over on a Sunday night and I don't choose to answer the phone when I have company. Today, Monday, I called the company and told them I was paying in full through my BofA online payment service and to stop the calls. I also asked for a reversal of the late fee. The service rep reversed the fee but the calls continued today with two calls after I took care of the payment. She said she was unable to stop the calls.

I called customer, no service and was told that I was the one who signed up for the paperless billing, yet when I asked what e-mail account they had on record for sending the bill to. They admitted that they had no e-mail on file, which was one of the requirements for signing up for paperless billing! Even though they had no e-mail address on file to send my bill to the customer, no service rep kept insisting that it could only have been me who signed up for the service. I became so angry that I requested, they cancel the paperless billing and close my account.

Why are the windows so expensive? They are insulated hurricane glass. I will buy the remaining $15,000.00 worth of windows from Lowes since they also carry the Anderson brand. The experience left such a sour taste in my mouth that I will never shop Home Depot again. The economic damage is to Home Depot, not me.

I attempted to report to Home Depot Lisa's poor attitude and refusal to let us see the grill, but the Home Depot website wouldn't accept my report in the Contact Us section. Then when I called Home Depot customer service, the telephone respondent insisted that I submit my complaint by the inoperative website and that they could provide me with no direct e-mail address to which I could submit my complaint.

In the meantime, I've discovered that the Brinkmann grill is poorly built directly for Home Depot, so I will buy my next grill from a better company and definitely not from Home Depot. I will from henceforth shop at smaller, community-focused hardware stores offering far better service than Home Depot!

Now, going back, why did I have to take a day off when you were willing to come back on a Saturday? We were afraid he was just saying he would return and we would be stuck trying to get this inside ourselves, plus, more rain for Sunday. Then we were told they could come back on Wednesday with another guy and they would put it inside. This is so outrageous for a company of your stature! I am still in disbelief. Then my husband called the customer service, Cindy, from Home Depot, and she reiterated that they do not come inside the home. When he asked how we were expected to get the delivery inside, she said to ask friends and family! I have never heard of such a thing.

This is beyond ridiculous! Had we been told this from the start, we would have never gone this route. We are on a deadline to get this item for our contractor. We also wanted to order more items from [them] (lighting) and are now afraid. And, I now have to take another day off from work to wait once again for you and hope that it all goes well. And, from what I gathered from the delivery man, they plan to "roll" the box up our stairs! Do you think there will be damage? If there is one scratch, we are cancelling and moving on. This is twice in one year while working with [them] that we have waited, for nothing. Please tell me something, anything, this really can't be the way [they] run your business!

Customer service didn’t care when I called and just insisted it was my fault and it’s too late to do anything about it. They transferred me to online tech support for some reason with no help given there. I have heard of companies now, whom you especially do on line transactions with, are taking out full balance when they seem when your credit score drops. Which mine has because my husband has been laid off for several months, although we manage to pay our minimum due on our credit cards no matter what.

I am wondering if this has happened to any one else. It is now in my bank’s hands. At least M and T bank is taking charge and they are disputing the charge and trying to get my money back for me. In the mean time I don't know how I am going to live. I will never deal with Home Depot Credit Services again or even shop at the store. The name just sickens me. I have no money at all. Checking account overdrawn by $600. Hopefully, my bank will resolve the issue with a dispute. Meanwhile, I’m spending time complaining so this doesn't happen to any one else.

This is my story: I bought a washer from Home depot a few weeks back because of their price match guaranty, as this purchase was being placed the appliance specialist was going on and on about how much better Home Depot was then. Sears and that Home Depot offer free delivery and installation and their extended warranty is so much cheaper then Sears (a whole $39). When I asked about Home Depot return policy, the appliance specialist told me that they will charge a 15% restocking fee as it also states on their return policy paper that came with my receipts.

I make my purchase and leave the store. A week later, the delivery team shows up and installs the washer. I am not happy with the washer takes an hour for one load to finish. I call Home Depot today to ask about their return policy. The first sales associate places me on hold because she has no idea what her stores return policy is. 10 minutes later, an associate from appliances picks up and explains that they will keep 15% of my money (as he put it), then proceeds to tell me that they do not accept returns on appliances that have been installed and used? I then ask him why I was not told this at the time of purchase when I had asked what the return policy was.

Basically, Home Depot offers the free delivery and installation knowing that once the appliance is installed, you will not be able to return it Home Depot is very aware of what they are doing to their in the dark customers. They do not have this return policy anywhere on their receipts or on their purchase agreements. I got scammed by Home Depot. I should have gone to Sears. They have a fair return policy which discloses their entire return policy, not just the part they want you to know! What’s funny is that when I was chatting with the delivery team, they also told me I should have bought from Sears! Go Figure! I think Kern county residents should beware this is such a scam I would love to see Consumer Affairs go into Home Depot requesting to see a disclosure paper that is given to their customers after or before purchase. Home Depot is scamming their customers. They do not have their stores return policy anywhere in the store or on any of their purchase agreements. This is fraud.

It is now March and we still have no permit and no rebate from APS because the paperwork has not been sent in. I have made countless calls to Home Depot with no success. Everyday, we are getting more and more upset. Do not buy a solar water heater from Home Depot especially if Delta Mechanics in AZ will be installing it.

In 11/08, I was laid off from my job as a construction manager, and to date(3/1/10), I'm still out of work. To get by, I have used their card to make purchases for handy-man type work but the income received from the work was not enough to meet family expenses and pay the card, so I did run up a $6K debt. On 2/14, I sent them a check for $6,125 to be applied towards the outstanding balance of $6,375.

On 2/19, I sent them another check for $255 to be applied towards the interest between the payments. Today, I received another bill for an additional $79 for interest incurred between the 2 payments. I paid this off on-line but their internet site said, the pay-off amount was $79.25 but the most I could pay on-line was the $79 current due. This means another bill next month for any outstanding difference since interest is accrued on a daily basis.

I called HD credit and told them I paid the authorized full outstanding balance and that I would not accept any additional interest charges effective immediately. Further, because of their ursurous rates (Citibank shares 1/2 the guilt). I was cancelling my card and will no longer purchase anything from the HD.

While I'm wholly responsible for my debt. I feel that HD and Citibank are taking advantage of their bread and butter consumers by charging rates as high as 29% coupled with the way they calculate interest.

This is directed at Citibank. Look at the government bail-out money. Who needed the most? Who got the most? Who still owes the most? They got the money from taxpayers; the same HD shoppers they are sticking it to!

I also told her I was buying flooring there and was going to have them install it. I told her to please ask her boss to reconsider. In a few days or week, they could have another display model. She asked and told me the answer was absolutely not. Now, I was getting angry. I could not believe and never in my life have I seen a business resist with such passion a sale. I went up front to talk to whoever was in charge, but he was busy with another customer. He did ask if he could help me, but I knew my problem would take a while and I didn't want to rudely interrupt the other customer's business. So I said I would wait. I waited patiently about 15 minutes. It was then 8:45 and I had to be somewhere else before 9:00. I decided right there and then that Home Depot had lost all my business.

When I got home, I wrote them via their website. But to add insult to injury, their website email service didn't work (they were updating). Today, I redid the email to Home Depot and got a connection failed window. I finally called their corporate customer service 800 number and explained calmly my problem. She was quite nice and told me she would send word to the store manager in The Dallas and he would call me in about half an hour to try to resolve this. I guess I thought that if I could get those appliances bought over the phone, have them delivered and schedule and pay for the measurer to come out, they would still get my business. I also found out my email did go through, even though it said there was no connection. Well, it's about seven hours later and I have received no call. I have stayed home the entire time. I guess Home Depot believes $4000 worth of business is chicken feed and they can take it or leave it. However, it is very important to me.

I telephoned an Irwin at the telephone # on the card and was informed that I was not eligible.

I feel that this is grossly unfair because I was told by Home Depot in Berlin to fill out the rebate form, mail it and expect to receive the $20 rebate. Based on that advice, I did so. Nowhere in the store did I see any posting that I was not eligible for the rebate. This is not typical of the customer service I have come to expect from Home Depot. I feel a bit deceived as I would have opted for the America's Choice paint (which was less expensive) but bought the Glidden based on the fact that I expected to receive the $20 rebate. I never had a poor experience with Home Depot rebate promises prior to this. I am a frequent patron at Home Depot having purchased two major appliances, etc., just in the last few weeks.

I have complained to the city of Aurora, complained to management, etc. They wait a period of time and violate my rights again. The beepers are a direct violation of sounds ordinances within Aurora, as well as the silence we should be allowed until the 7:00 AM cutoff time. I have had it. My family and I are awakened and cannot go back to sleep.

I was given the option of reordering with a 20% discount or refund. An arrangement to pick up the toilet was to be made by Home Depot. I made the choice for a refund and was then told no money would be refunded until the toilet was picked up. The worth of this toilet tank is nowhere near $2145.00 and I felt that I should not have my refund held hostage for their mistake when I need it for the purchase of another tub elsewhere. I did speak to a supervisor who promised to expedite my refund. This is not the first problem I had with Home Depot. It usually involves big purchases or service. The problems have usually been resolved with refund of some of monies paid, but the incompetence and negligence shown is poor customer service. I do not choose to shop at Home Depot again. I plan to purchase a Whirlpool at a longtime local plumbing supply store.

So I started to back out and hit the cart that I found that the day laborer had put behind my car. I look in the mirror, and the laborer ran up and removed the cart from my path and took off. I pulled forward and proceeded to get out and inspect my car and found that my bumper and rear tailgate were scratched. I turned to confront the worker, and he was running off across the parking lot.

I received a call on Monday, the 15th, from Billy in the insurance office. He asked that I explain what happened. I did.

I was advised by him that my word was not good enough and that they are denying my claim due to the fact that they do not believe me that a day laborer had done this. I told him I was there and watched the man ran away. He then proceeded to tell me that Home Depot's parking lots are public property and that you take all risk when you enter. I then asked him that if a woman was pushing a cart of merchandise from the store and a day laborer approached her and offered to unload her cart into her trunk and he dropped something on her foot, does Home Depot take any responsibility for this? He said no and that she's at fault for letting him help her.

Home Depot has the issue of day laborers at many of their stores across the US. This position of "No Responsibility" for laborers who approach people in their parking lot needs addressing. To support that this is an issue is the fact that the store in question today advised me that they have hired security guards to monitor the parking lot for the day laborers coming onto their property.

Home Depot should be responsible for signage that is large in print and posted highly visible in multiple sights for all to read stating their position. Women and children are not safe in their parking lots with these people around. The day laborers are there, because Home Depot created a job source for them. Therefore, they should shoulder the responsibility for monitoring their habits in seeking work at Home Depot.

We found two that we were interested in, so we went to the customer service center to ask for help. The lady behind the counter acted very reluctant to call someone to the front, but she did and the lady that answered the call was obviously there just to put in her time. Every question was met with a response of, "I don’t know it’s not my department.” We asked to see the owner’s manual and after eighteen minutes of her looking over the machine, she went inside, came back out and said there wasn't one for that mower, but they could order one and it would be here in about a week.

We purchased the mower at a cost of $1,800.00 and proudly took it home. It is a Cub Cadet LT 1050 with a 50" deck it now has 8.4 hours on it. We had to go online to get an owner’s manual on it due to Home Depot’s weekly excuse of, "It didn’t come in."

Cub Cadet is represented by those who sell their product "Experience the Difference" (taken from Cub Cadet's home page) yes, difference is right Home Depot is ran like a circus, where the clowns are there just to satisfy the feeling of being alone in a big tent.

"You can't get any better" (also taken from mission statement on Cub Cadet's home page) at 8.4 hours the pulley in the middle of the deck, pulled through the deck. Thus, rendering the mower useless! I would definitely say I got the full Cub Cadet experience. "You can't get any better," "Its equipment that’s faster and tougher and stronger” by whose standards? "Experience the difference," I guess they mean in the way other retailers sell products. "Experience high performance," that must mean either, the first hour of running it or in the price. "Experience quality," they must be referring to the mower a person retires. (All things in quote are taken from Cub Cadet's home page mission statement.)

It is my opinion that if you are looking for quality, service support and a name you can trust, shop somewhere else, and most of all shop for a different brand other then Cub Cadet. This brand and store in my opinion is a definite buyer-beware.

I called Home Depot Credit Card Services and they refused to speak with me stating that everything was being handled by NCO and that my previous agreement was "Null and Void". I have received no notification from Home Depot Credit Card/Citi Card nor any phone call stating that I needed to pay more or that the agreement made was "null and void". I am getting ripped off and am extremely upset with this situation. Times are hard and I know that credit card companies are doing everything they can to get more money but this is not acceptable.

I have made payment arrangements to get this account paid within 10 months but because of this situation I will only have $100 to feed our family for the next ten months. My wife has been looking for a job but still hasn't been able to get a job.

My credit is being ruined further by them and I will never get any credit card from Citi Card and am letting everyone I know about this situation. We have struggled financialy for the past three years; health insurance rates have gone up (wife is uninsurable), thus our health insurance alone is about $1300.00 per month. We have even considered bankruptcy which is not what I plan to do. Please help to make sure this doesn't happen to other people.

In fairness to HD&Citi I could have paid off the debt in full with no interest if I was not in such a hole and making less than half of what I made as a teacher and no benefits with which to cover medical expenses. In June of 2009, someone from Citi called my home and said they would reopen my HD acct after the 12th month of the program successfully completed and one payment made at the 29.99% default rate. The APR of the acct would then revert to a lower rate of 16 something % (Stacey of Citi told me 17.15% was what was in the "computer").

I should have known that HD and other box stores never have any interest rate below 20% but I believed her. The 12th month came and the letter from Citi came stating what I knew from the conversation in June 09 but did not have interest rate numbers on it. so I called Citi to find out what the new lower rate would be after the first payment at the default rate of 29.99%. Stacey could not tell me, knew of no formula that was used to determine it (as if they write numbers on little pieces of paper, put them in hat, shake it up and draw one out and voila! you have your interest rate)! So she transferred me to Donna who did in fact sound as if she would know something more.

But she said that HD determined the rate and she in fact did not know how. But she was kind enough to call a credit manager who said it was 26% now. I said so the person who called me in June 09 was speaking words that meant absolutely nothing. Donna said it happened over the summer when banks were having all those problems (like Citi was not one of those banks). She made it sound so removed from the current issue we were talking about.

Donna also reminded me that it was in the agreement that the banks could change the terms anytime for any reason. I said so the conversation we are having right now or any conversation I have had or will have with someone from a bank/credit card company means absolutely nothing in terms of credibility. In response she asked if I wanted her to mail me a copy of the terms of the agreement. (nice deflection). I told her I had plenty already. After reading many of the other complaints on the site I realize they are all the same, the banks, the credit card companies, the box stores, anyone who extends credit. That includes the government from local to federal.

No one cares about legal issues unless it is how they can bend the rules to their benefit. No one knows what ethics are, what it means to be ethical, behave ethically. No one remembers what usury is. But, like dumb sheep the people (myself included) walk into the "agreements", which are no agreements really, you agree that they can change the terms of the agreement anytime for any reason. What kind of agreement is that? A fools agreement this fool must say. So the bonus is mine and everyone else who signed those terms of agreement.

What can we do about it? Well, the gov't was going to get those bad bank people and changed the rules for lending money, etc. They increased the grace period to 25 days! So what did the lenders do? They made it exactly 25 days! Now your payment may be do on a Sunday! Well, everyone knows banks can't move money on a weekend, gov't rules! So now you have to pay your payment on the Friday before, so you don't get the 25 days anyway. This is the foresight of the gov't in making the big bad banks pay? I think if the people would save and pay for things they could pay for, novel idea I know, granted houses might be an exception along with a car but even then have 25% to put down (that you saved). If people stopped borrowing, who would be able to lend?

If people stopped borrowing from lenders who practice usury and deceptive practices, they would go out of business. If we elected gov't officials who truly worked for the people's betterment and regulated in a way that punished wrong doers (like predatory lending institutions) and if we did not reelect those who did not and allowed them no benefits from just holding the office, punish them for not keeping the oath of their office, maybe things would change. A sad state of affairs we find ourselves in. And it probably will get worse before it gets better.

By not keeping their word of June 2009, I will have to pay more money in interest and it will be longer, if at all, before I can pay off the bill, or other bills. The consequence for Home Depot is I will not buy in their store and will tell everyone I can of what they did as well as not using citi anymore and telling everyone I can about what they did. I will be fair and tell everyone of what I did too, the foolish behavior in borrowing that caught up with me when I lost my job and could not get another one. Unfortunately people don't change until they have to, until something bad like what happened to all who use this service and website. God help us all. Thanks for the opportunity to tell others of my situation in hopes that someone else may be helped or spared the same.

After another cashier came over and the 2 of them reading through their material, not seeing how I was correct on the matter, I asked to speak to the manager on duty. That is when "Bob" came up. He also was unaware of the proper procedure on the scanning code of practice. I asked to speak to his manager. He indicated that Mike was his manager and that he would call him. After a few minutes, he got off the phone with Mike, who would not come to the front of the store to speak to me. I was basically told that "there are four of us here, and we are not reading the same thing as you." I felt very insulted due to the fact there were other customers around and I took that to mean that I do not know how to read.

Well as it turns out, I do. I did put in a complaint with the Retail Council of Canada for this store not complying to the scanning code, and also with Head Office. When I called head office, I was told the store mgr would contact me within 24 hours (it took 48) and only once I received a call from the Retail Council, and a follow up call from head office with 72 hours ( it took 1 week ). I was eventually offered a $25 gift card (which I feel is a slap in the face for how I was humiliated and treated at that particular store and still have to go back to it to get my $10 back that the store mgr said he would drop off to my work, because I really did not want to ever go back to that location ever again.) In all fairness to the mgr David, he did call and leave a message to try to set up another time that he could drop it off.

I am a hard working individual (retail) not overpaid, but have spent a large amount of money at Home Depot (approx $800 that particular day). This experience has left a very sour taste for me. The only damage that I have really suffered is the humiliation of being spoken to in the manner that I was in front of other customers. And also, to have to go there yet again to get what is rightfully mine ($10). My husband has told me to forget about it, but I say no way (that was almost an hour's wage). Home Depot makes a lot more money than I do.

From what I can find, the building apparently fell apart November 6 of 2008. The highest wind gust for that area, that day was, we think, 72mph, although weather underground says wind gusts up to 67. The point is that even the highest wind was well under 110mph I feel I have been scammed and Tuff Shed is cowardly hiding behind act of God they cannot prove. Home Depot said if we didn't get anywhere with Tuff Shed to go through them. That was farcical. I have communicated with John ** of Tuff Shed. He will do nothing. We communicated with Chris at Home Depot, then Rod T, Don, Walt.

I had been a regular shopper at Home Depot before this happened, and now have to say because of this response, I am a shopper for life. You cannot ignore the needs of customers. The response to my complaint is proof to me that management does listen. I hope that others can find similar situations when they take the time to make their views known.

In calling customer service to inquire, I was told that even if the item is listed as in stock on the website, it isn't truly in stock until it is processed through the warehouse and that these cancellations are a regular practice of Home Depot, which holds the right to cancel a purchase at any time. I was further advised that there was some level of disconnection between what was listed as available on the Home Depot website and what was actually available at the warehouse. Also, that items were often oversold, leaving to randomized selection who will and will not receive the item in question.

As for my options, I was advised to search the website daily just in case this item is listed again, though there were no plans at that time to have it available. Of course, it was also duly noted that should I actually get the opportunity to purchase this set again, Home Depot still retains the right to cancel that order too. It seemed that until an order ships, a confirmation isn't truly a confirmation of purchase. Confirmation was that a purchase can move forward if the item just happens to be in the warehouse and you happen to be on the positive side of the random selection. Of course there was no concession of any kind for the cancellation, even though it was due as a result of Home Depots own mistake, which from the sound of things was unfortunately often.

I found this advice interesting, as most people are busy and don't have the time or energy to check the Home Depot website every hour on the hour at the mere chance an item might, and I stress might, become available. It is poor business practice to expect such levels from customers. As for the patio set, will I check the Home Depot website day and night as advised for this elusive item in question, hoping it is listed again? The answer is no, even though I really loved the patio set.

Unfortunately, policies around this transaction or lack of transaction, should I say, have forced me to look outside Home Depot for another patio set, as well as for other items, despite my previous loyalty to the company as a whole. I just hope that the competition is listening to what consumers want and need - and that Lowe's will be carrying a similar patio set model this spring.

The guy showed up on time for the appointment with only the refacing material and proceeded to give me a really hard sell on his products. Then gave me choice of what I would like. I said I just wanted an estimate on the countertops, which he had no samples of. I said I was just beginning to get some information and would be getting estimates from other places. He was demaning to Sears and to the individual contractors saying only Home Depot was the best. As a result, I didn't get my questions answered and was astounded at these kind of tactics. This inappropriate business practice makes me want to never set foot in Home Depot again. Lowe’s and Kohl’s, here I come.

I have no faith in either Home Depot or Sheds USA and will never buy from Home Depot again. We wanted to move storage from a shed co. to the new shed in November to save storage costs. It will be several months now due to it being winter, to stain, insulate, etc., before moving storage to shed. Many hundreds of dollars cost to us due to Sheds USA, and Home Depot should have sent their rep here to personally see the shed since I had paid them for the shed.

I paid over $500.00 extra for loft, screens and vents. Loft is a laugh, just a sheet of pressed wood on 2 x 4's. Poorly installed, one side with a large space, the other flush. Now I shop at Lowe’s, Poughkeepsie. The stress of the telephone calls, the lies of Sheds USA, the put off in dates, spoiled my Thanksgiving. Frustration from feeling vulnerable in this type of marketing. The total cost was $3200.00 for a shed that looks like a shooting gallery. That is not a small amount of money, especially in today's economy. We have to continue paying for storage now for several months, of $137.00 mo., until Spring when we can insulate, stain, etc., and finish the shed. We had hoped to have done this in November when shed was delivered as it was still seasonable weather. Very, very upsetting. Disillusioned with these companies. I will not do business with Home Depot ever again.

They've lost my business permanently and I know many of their stores will go out of business. With their sorry attitude towards their loyal customers, other customers need to be aware of their tactics. They lie very well. They are trying to make more money from the consumer with higher APRs to make up for the huge losses at their building stores caused by the recession, they have all but set my budget back.