Home Depot Reviews

On June 6, 2015 at approx 6:00 pm, I went to the Westminster, CA Home Depot store to purchase a few items. When I was ready to leave the parking lot, a flat cart collided into my car and caused damage. The flat cart was not mine. It apparently was left roaming the parking lot by another customer. As I was assessing the damage to my vehicle, I looked around the parking lot for a store employee so they could advise me how to handle this situation. Because there was no one around, I went into the store to the Customer Service desk and explained what happened. The two store employees at the customer service desk immediately responded "this happens all the time. We receive a lot of complaints about carts always damaging cars!"

Yesterday I was at Home Depot with my wife. We walked in and went straight to the restrooms. We were followed by a employee as soon as we entered the store. We did not even touch one thing. As leaving the store the guy asked could he see in her bag and purse. I asked him if that's OK to do. My wife didn't feel comfortable but showed him. She told him no to looking in her purse. He then tried taking the purse from her Physically. He didn't get and got on the phone and called the police. We just walked on our way.

I am a Vietnam vet. I have been to three stores to buy products. Home Depot, THE L store and The M store all refuse to take any ID other than the the IDs they have on their little plastic card. I have a card that shows I am a active customer of the Veterans Administration two VFW cards, my selective service ID and a armed forces indication on my Driver's License. Looks like at least three stores have created this policy to deny Vets price cuts. When I visited Home Depot I was reminded that not one of these three stores accept anything but the cards on their little card.

I bought a Snow blower in December, used it three times. I understood that you don't change the gears while moving the snowblower as there are warning signs in plain view. I sent it to Home Depot and waited 6 months to be told it needed a new motor and that I would have to pay 300 dollars because they determined it was my fault even though it is under warranty. How is it my fault that the metallic gear cord breaks. I did nothing wrong. They finally call me back on August 5th and tell me that they called two weeks ago, one time mind you and spoke to my answer machine. I told them that I would pick the snow blower up at the end of the month and they said it will be sold if I do not pick it up immediately. I will seek legal action at this point.

I purchased a self-propel Lawn-Boy mower from the North Greenbush Home Depot April 29th and it broke after 4th mow. Store said bring it back and it would be a few days to repair. Several weeks later they said $110 for rear transmission. After calling Toro and corporate, they agreed under the new mower warranty. Store said if a week earlier they would have given me new mower, but couldn't as 5 weeks so a week too late. Then several weeks more I got automatic call that it was sent to Indiana for repair. Now 3 months later I still have no mower back. I have called store and store manager will not talk to customer so I talk to others.

Home Depot offers one contractor for bathroom remodeling in the Chicago area. This contractor, Absolute Construction gave an outrageous bid of $8,520.00 to a 98 year old man and a 93 year old woman for a standard acrylic tub removal and a standard walk-in acrylic shower installation in its place. This 1 1/2 day job should have cost around $4,100 using the same materials as quoted. The contract did NOT have a breakdown of the costs of materials or labor and they required 50% down to be placed on an installation schedule of 6-8 weeks out. When Absolute Construction refused to adjust the contract to a more reasonable market price, they told me to take it up with Home Depot. On 7/08/2015 I talked with Corporate Customer Service and was promised a resolution.

Over the last several years, I have ordered products online, have them shipped to the nearest Home Depot location to me, and have had problems with my order being damaged upon pickup. It would be an asset to have someone at the pickup location peruse the order for damage before notifying me as to its availability for pickup. It would be even more effective as far as customer retention is concerned to take better care of product during storage, shipment, and receiving. I will be hard pressed ordering from Home Depot in the future because of this issue.

I had my roof replaced by Home Depot once in 2006 and another one 2008. First roof leaked within 1 yr after it was put on. I have had a leaky roof 3 yrs after 2nd roof was replaced by Home Depot of Jackson, Mi. I paid 16,000 for a roof, 2006. This included skylights, gutters downspouts. Today I am having a new roof done. Not by Home Depot. The roof was to be covered by warranty. They even came out and said so. This was 2014. It's summer 2015, have to get a new roof. Never ever get your roof replaced by Home Depot. Scam - they never got a building permit for either roof. The damages to inside of my house was extensive.

Our LG refrigerator which we have only had 18 months started dropping in temperature and the ice maker stopped working. Fortunately, we purchased and additional 3 year extended warranty through Home Depot. When we contacted the warranty department, they had an appliance company all the way from Van Nuys contact us for an appointment to come out and fix it (or we thought). They came out and diagnosed the problem but did not have any parts with them to do any repairs. We told them it did not maintain temperature and I would have thought that it would be either a thermostat or compressor. So why didn't they come prepared to fix the problem??? They said that they had to order the parts and get approval from the insurance company to cover the cost, but they would call us and someone would be back in 5 to 7 days. That was 9 days ago and no call.

I do not have the order number but they are very familiar with my name Marlene **, Rockaway Beach, OR 97136. Approximately 2 months ago I purchased vertical blinds from the Home Depot at the Warrenton, Oregon store. I gave the gal the exact measurements of the blinds that were 45 inches wide and 57 inches long for 5 windows. When I got the blinds home and was ready to put them up, the blinds were 58 inches long; 1 inch too long. I called and talked to the manager named Ben and he said he would send a girl out here to remeasure the windows, call and have the blinds recut and someone would come back out here with the blinds so I would not have to drive another hundred miles round trip.

$1500 lawn tractor $300 extended warranty. Day I got it home it cut my lawn shorter on one side then the other. 3 years of complaining and several different repair shops. For 3 years they couldn't find any problems. They kept telling me they leveled the mower deck. They now telling me that I bent the mower deck. 2 weeks ago I was at the store with my wife and she asked a sale woman for help and she had no idea what to do so she took my wife to customers service. I was not standing with her so they didn't know we were together. I heard the sales woman call my wife names bad mouth her to the customer service lady!

Home Depot is the worse company for online orders. Placed a order for tile - it didn't come on time. Tried to cxl the online order and pick up tile from store. No one knew what they were talking about - each store told me something different. Very unhappy!!! My husband and I are owners of a construction company - spend thousands of dollars at Home Depot. We will be shopping at Lowe's from now on. Hopefully they have better customer service!!! By the way this wasn't the first time this happened...

I asked Home Depot to give me a quote on a roof and some siding. In comes the charming SKEETER, gives the quote. "OH forgot to measure this side of the house, and the soffit, price will be more." Agree again, no new contract! "Oh missed a board, gonna be $500 more, can make a deal, will only be 88.00 more and we will give you a gift card." Cost: $734.00 more than agreed upon, they will not return calls, will not resolve all the request. DID NOT get a new contract with any revisions to pricing to sign!

I was very disappointed about Home Depot's service. My first complaint is that whenever you need any help with anything, they do not help. The employees are always very rude and are not helpful at all. My second complaint is that they basically robbed me. I forgot to pay a credit card bill of around 44$. A while later, I got another bill saying that I didn't pay the bill and that it was 70$! I asked why and they said it was because of a late fee. I said okay and I paid the bill. A while later, they said that I didn't pay it and had to pay a late fee around 100$. I already paid the bill. Why is there a late fee for a bill I already paid? I even asked and clarified what bill it was and it was the same bill. I CALLED THEM AND THEY WERE LIKE, "YOU DIDN'T PAY THE BILL, " AND I'M LIKE, "YES, I DID."

I returned materials to Home Depot that a remodeling company that I used for my kitchen purchased with my money. Of course I did not have the receipt but called ahead to Home Depot and inquired if I needed a receipt to return the items. I was told no. I arrived to return the items and was denied return and was told to contact The Retail Equation. I was directed to send a letter explaining why I was returning the items and also said I wanted store credit not return of the money, since I had other projects to complete. It has been one and a half months and I have heard nothing yet. I am stuck with over $400 of merchandise.

This Bronx Exterior store has a wonderful in-house customer service. However, once you pay for your order and want to set up delivery, it's a different story - your nightmare begins. I placed my order July 24th. I have waited over 9 days for my delivery of renovation materials for a kitchen and bathroom when I am literally about 15 minutes away (about 35 blocks away). I called Home Depot headquarters just to be redirected back to the Exterior store. I have called the Exterior store no less than 25 times, during this entire period to find myself on hold for hours over the length of time waiting with the same result - that someone will call me. Still waiting and it's August 3rd...

Absolutely horrible experience - will not purchase even a screw from there ever again. What happened? Well, we went to the store in person to purchase a bunch of heavy things for a deck and coordinate delivery. Nothing was available for that week so we fixed a date 8 days later and are told it will arrive sometime before noon. So far so good.

I am a contractor who spends over $100,000 at Home Depot. When a job is done I return items that are unused. Most of the time I have the receipts but sometimes I do not. I went to return a $23 plumbing valve that I had no receipt for. My return was denied. They said I had too many returns. Well goodbye Home Depot and hello Lowe's and Menards.

Home Depot sells "Rheem" Hot Water Tanks, I did A LOT of research on this. They installed 3 days later and when we arrived home to see the tank it was an "American Water Heater" NOT a Rheem. Call and was told they could not get Rheem so they gave me another brand they found. Which, Rates a 1 star. Then American water heater tells me according to model number it is for natural gas and can not be converted to LP. My gas company came out immediately and turned it off. LOTS of confusion over this. Called 1-800 home depot and spoke to correct department and their manager was very very stern and very adamant about what HE SAYS IS CORRECT and basically tells me I'M LYING about EVERYTHING. Still ongoing battle.

I had Home Depot sales out to my home in March. They were here about an hour and measured my roof. The woman gave me a verbal estimate and told me if I sign today I get a discount. I told her I was not prepared to sign today because I had other roofers coming out to give estimates. She said she would be sending me a written estimate and would let me know when the next sales event occurred. I never heard from her. I called her a month later and she said there was a special going. I asked for the estimate to be sent to me. I didn't hear from her again.

Home Depot, with a huge truck, made a delivery across the str. When leaving truck drove into a very narrow alley, backed up and trashed my side yard. Buried my cactus and destroyed a huckleberry bush (can't find a replacement). A drain pipe was chipped - I tested the pipe and water still flows (thank goodness). Question: Why would a huge truck try to use a narrow alley way? Had he just driven straight ahead, he would have been on 6th, a normal street.

I bought a refrigerator in April of 2012 and I bought the "recommended" extended warranty by Home depot then, (NEVER EVER AGAIN). Last May I started having issues with my refrigerator when suddenly it stopped, both the freezer and the refrigerator. Called the home depot warranty, was on hold for some time, scheduled a maintenance person to show up. The maintenance guy showed up, ordered 3 parts to be replaced, we waited for 4 days until they showed up and the maintenance guy came to replace the parts. Two weeks later early June we had different issue, the water dispenser wouldn't work so as the ice machine. Called again, it took another week to get the maintenance guy to show up. He was not on time, and we had to call him to make sure he is coming or not. Finally showed up, fixed it supposedly.

I should have known when they told me they don't do "measures" for free any more. They know they're going to be so outrageously high on labor costs, they won't get most of the jobs they estimate. Saleslady at HD told me cost of a midrange BR remodel could be VERY ROUGHLY figured at the cost of materials (fixtures, etc) X2 for labor. For us that would have been about $9,000. I knew we had a door to relocate and a small (4 foot) wall to build in, so added another 2-3K into my budget and figured it was doable. Paid the $100 for the "measure", got a LABOR ALONE estimate for what was presented as a 2, "maybe part of a third" week job of $25,000!

I have been an extremely loyal customer for years..per my bills. My experience this last month have been EXTREMELY DISAPPOINTING! We first ordered a S/O door through Home Depot when we realized our contractor's measurement was wrong. We cancelled within our 72 hour notice. A stock door was not available. However we were advised if we needed a door soon to order the door. First mistake, door placed on s/o (ordered 6/28/15). I began calling HD week of the 4th inquiring why this was put on s/o - told they didn't know why and it would be delivered to my address on 7/24/15. What?! Fine! About a week later I called to confirm a delivery day only to be told the door is manufactured in Ohio shipped to a distribution center then a delivery company.. So our door has been made gone to distribution and sent to Compton doors as of the 16th - should be delivered on 24th.

Paid just under a thousand dollars. Table top warped pulling away from legs. 3 months after claim they sent a coffee table top. Next they sent right top, NO legs (old legs wouldn't fit). Then they sent right legs, NO HARDWARE to attach them. Called AGAIN and instead of hardware I received 2 legs!!! Called again and over a year later am still waiting for bolts. I WILL NEVER SHOP HOME DEPOT AGAIN. They renovated my kitchen 10 years ago and we purchased two riding lawnmowers etc etc. But not one penny more from me.

I am a large contractor in Boston as well as own many multifamily buildings. I purchase a lot of materials at Home Depot and also do a small percentage of returns. Recently I went to return and was Refused, the reason being I have returned too many items without receipts. We purchase a lot and therefore return more than most. It appears because we are contractors and purchase and return a lot, we are penalized and "Locked out of Returning"!! It is impossible because of the volume we do to carry all of the receipts with us at all times. Things need to go to accounting for reconciliation, so receipts are not always in hand. Something is seriously wrong with this system! I run a business and take care of my customers that spend more $$. Home Depot on the other hand makes it difficult for large spenders and contractors.

Home Depot at 5280 South Hwy 360, Lake Prairie Towne Crossing, Grand Prairie, TX 75052 is not handicap-friendly. I'm sitting at the store now and I called the store manager about riding carts not charged and available to the handicap. I spoke with the manager of this store a month ago and nothing has changed - carts still not available to handicap. So I walk to get my items but I require a cart. It is painful but I need the items to make repairs at my home. Please provide carts for the handicap! Thank you.

The Traverse City, MI store has been around for a long time. Over the last 10 years many of its store informative and helpful employees have left or the store has let them go. The replacement employees do not have the same knowledge and also there are not as many employees to help customers. You have to run around the store to find an employee. Why is that? It is not the same company it used to be. So sad.

The man I spoke to when I inquired about the status of my order kept saying "As we told you." I knew what I was told on the order form. I didn't need to be reminded that way for every question I asked about the current status. I feel that was not appropriate and rude. Also I can't understand why it takes so long to fill online orders and ship. If you can't fill online orders in a timely manner you need to hire more personnel.

I've only been there once in my life, and I will never be there again. The employees are rude, uneducated, and uptight. You cannot do anything without having them hold your hand, and God forbid you touch ANYTHING in their precious store. And they enforce the rules in such a rude manner. Also, don't bother asking them any questions concerning their products, they know NOTHING!

We bought new refrigerator range and dishwasher not counting a range hood we had to order online because Home Depot didn't carry 42-inch hood in store. We spent a lot of money on appliances and to have them installed which took 2 weeks to deliver. They were delivered on the date we were told but it was very simple to plug in the new range, the refrigerator they left in the middle of the floor because it was a little tight fit so we hooked that up ourselves. The dishwasher is still sitting in my kitchen after a week later because they said they didn't have the right connections which I already had an existing dishwasher in my kitchen island.

Hello excuse my English is a little bad. Sunday went to buy two sheets of acrylic for a sign that I'm doing and what was my surprise when I get to pay the box was not the price they had on the shelf until the cashier ask me where the plates were and saw that I was right the price it was I was saying. I look for a supervisor to explain the situation and what was my surprise - the supervisor told me that she could not do anything about that at that price it is not. I gave it explain that if Home Depot puts a product at a price on the shelf should give error if it was one of his employees, client not pay THEREFORE I think. Not politics have. I hope about getting answers from Home Depot and I've always bought everything in their stores. This happened on Sunday 26 July, 2015 in Hialeah shop. Gracias.

I ordered kitchen countertops from Home Depot - they were installed without a hitch 2 years ago and I love them! I decided to put the same granite in my Master Bath. I went to two different places before I found a slab I loved. The installed granite is not anything like the slab I chose. It is the same granite, but definitely not the same slab I chose. I hate the bathroom granite as much as I love the kitchen granite.

July 1, 2015, I went in the store to ask about laminate installation. I were told it would take about 2.5 weeks to complete my project. The next day, they came for measurement. On July 21, I picked up all the materials needed. Two days later, they called to tell that they would come to install on August 17 and 18. I don't see how that come close to 2.5 weeks. We just moved in and needed to have the floor replace in dining and family room, stair, and landing area. So we can't wait for almost another month to get thing done.

I am a loyal Home Depot customer. Your record can indicate as how much money I have spent at your establishment. The week of July 4, 2015 I made an appointment at Lone Tree Colorado store to have an agent stop by my home to give me an estimate for my home windows. Saturday July 11, 2015 at 4:30 was my appointment with Mr. Jay **. Initially, he showed late for his appt. He measured all the windows and told me an estimate will be emailed to me by either Monday or Tuesday July 13th or 14th.

I received the wrong dishwasher and Home Depot will not return or exchange it. Beware of online orders. I think the man from the store put in the wrong model number but the store will not talk about it and will not take returns.

On 07/10/15 my wife and I went to store#3906 to order carpet and laminate. Since we were in a hurry I asked the employee who worked in that dept. to tell us which items they have in stock so we can save some days. He showed us 3 laminates and few carpets that he said they are available. I paid for measurement ($35.00), and $4300.00 for the whole order. They told me the installers will install carpets and flooring max to 07/20/15. My wife at least 3 times went to the store to follow up the store and 2 times by phone.

As I walked in the store, there was nobody to help me. Looks like the employees had no customer skills.

Sold a laser measure, instead a tape measure from a guy that was late. Sold a custom fit with thousands of tubs in stock and on line. I had to find fixtures to make it work. Sold a one day install, took 4 days. Sold a clean install, floor was sticky and still is. Sold a custom fit, parts were cut and glued in, incorrectly. Installer had me sign a completion and a repair order. Five weeks later, no repairs, no calls. Don't ask, run from their scam.

Ordered some insulation online on Nov. 2014 and did not receive it as of Jan 2015 in which I called customer support and complained. And was told I would receive a complete refund on my credit card within three to six weeks and gave me a reference number. And here I set in July of 2015 and still have not received a refund, only a new name at corp. office, Erika ** that is going to find out why I have not got my 705.77 dollars back yet and will get to the bottom of this as soon as possible and will call me with the results. Well Erika **, I hope you are better than the last five thieves I have talked to but not going to bet on it. I will never use Home Depot again and will be more than happy to tell everyone that they are thieves and hope that they get theirs back 10-fold. What comes around goes around.

Cherry Rustic cabinet for bathroom looked like it was damaged with holes/poor quality. Went to manager and said would be ordered but communication with store was quite challenging and although it was actually coming in, I have to track down manager to find out. Dept. unable to schedule installation as part of order for doors. Not service oriented.

On July 1st my husband and I ordered a dryer online through Home Depot. A couple of hours after we placed the order, we decided we needed to wait a bit to purchase one so we cancelled the order. We were told that it would take 3-5 days to refund our money. It is now July 17th and we have yet to see our refund. We have had 3 different phone conversations with Home Depot, the first two of which consisted of us being told that our credit was in process -- an obvious lie. The last conversation we had was on the 15th when we were told that our account had not yet been credited and that it would take 3-5 days for it to be credited (sound familiar?).

I went to Home Depot in Mechanicsburg, Pennsylvania a few weeks ago. I wanted to buy some floor wax. I asked a couple of people who were Home Depot employees walking around the store, if they could tell me where I could find the floor wax. The two that I asked did not know. I went to the counter where the guy who sells the paint and the flooring products was at, and asked him where the floor wax was. He told me Home Depot didn't have any floor wax. This couldn't be further from the truth. I found it in the cleaning aisle.

I am a licensed general contractor. Last year alone I bought over $200,000 dollars of material from Home Depot. I send my daughter to get 80 6x8x16 cinder blocks, 5 bags plastic cement, 5 bags portland cement. She specifically ask for 6x8x16 bond beam. The cashier could not find it on her screen so she charged her for 8x8x16. I send my daughter back to get them corrected. The cashier at returns could not find the right ones either.

I ordered a microwave and dishwasher from Home Depot for delivery. First of all, I was to receive 30 minutes notice when the delivery truck was within 30 minutes of my house. Never happened... they just showed up (well, almost... they had the wrong address!). When they were delivered, the bottom of the carton of the dishwasher was soaking wet. The "delivery boys" made light of it and said the strangest thing: "They test these dishwashers at the factory so there may be some water inside it"...??? When I asked them to take the appliances out so I could inspect them (I was home alone) they said "no".

Hi, me and my wife went to the Home Depot off 14001 E Mississippi Ave in Aurora Colorado. Had to wait in line for a long to just to be treated like ** and not only that but yelled at and physically thrown my ID at me in front of people. I was so embarrassed, meliorate. There so many people there. I could not believe that this person actually has a job in customers Service. OMG they got this on camera on July 14 @ 8:30pm and her name is **. How could you have such a monster working for you.

Given a delivery time of 2 to 6 PM. They showed at 7:30. Just given the run around as I refused delivery. Now 2 days later, no appliances.

After convincing my family to stop shopping across the street, I took my mother-in-law to Home Depot and she purchased a refrigerator. The first delivery was a crushed failure. The second was a call saying they were coming and never showed. My elderly father-in-law spent all day waiting and finally tracked down a phone number of the contractors. After calling found out they were broke down and not coming. Now being without one. They have now said what was supposed to be today will be tomorrow between 7 and 3.

I bought an Electrolux washer and the extended warranty - what a waste!!!!!! The absolute lack of customer service, care, concern, and/or moral compass by the Home Depot is absolutely shocking. They have been to my home 12 times to repair my washer, and still can't solve the problem. They will not credit my account, take back the defective unit, or show even an ounce of compassion regarding the debacle that is this unit. For anyone interested in an extended service contract - my STRONG suggestion is to say NO. It is so not worth the nonsense and hassle they put you through. Managers don't return calls. The phone operators are minions reading off a script. No one cares. If anyone with any authority at Home Depot wants to call me - please do so.

This happened on July 14 at around 6.00 PM at the Home Depot store in Troy, MI (Coolidge road). I was there to request a custom exterior and storm door installation. The associate at the desk "Rob" was completely unhelpful and rude. No eye contact made as well. All I requested was a measurement scheduling for the doors. After some preliminary info he did not acknowledge my presence, did not even mention if I would be serviced simply chose to ignore me completely. He was happily joking around people there fully aware of my presence to be served. I waited patiently for about an hour. Never offered any help when I requested. I then approached the store manager and explained the situation. No apologies were offered nor any remedies, just a casual approach.

I made a mistake of purchasing a Samsung refrigerator from Home Depot and it was to be delivered today, but I waited all day without any phone call. I called them only to find out that my order was canceled but I never received any email regarding the update on my order. Their reason was that my order was a fraud but they didn't think it wise to email me so I could at least verify that it wasn't, or refund my money which they took a week ago. I had to stay on phone with them for almost 2 hours because the first three people I wasted time talking to didn't know why they canceled my order without my consent or at least updating me on their decision. I finally got someone to process my refund only to hang up on me. HORRIBLE SERVICE!!!

I terminated my employment with the Home Depot 12300 Chattanooga Plaza Midlothian, Va. 23112 on May 19, 2015. I was sent a letter that all monies owed to me would be paid within two pay periods after I leave. Well there has been four pay periods and I have contacted Denise in the Human Resources department to receive my final $709.00. My last contact was the third contact with the Home Depot.

Wow! Things certainly have changed at Home Depot. Now the clerks are knowledgeable and helpful. The shelves are stocked. Don't know what happened, must have been new management that kicked butt. Just recently I purchased an item that had a part missing. Phoned the store. They had someone deliver it the next day. That is what I call service. I only asked they drop it in the mail (it was a bolt) but here is the Home Depot guy knocking at the door the next day with the replacement. If I could give more stars, I would. Welcome back Home Depot/Monrovia as my top supplier.

On July 9, 2015, I ordered a lawn mower as a gift for my father from Home Depot online. When I placed the order the billing & shipping address were the same which was correct. Two minutes later I received a confirmation email and the wrong address was taken from my address book which had not be used in 4 or 5 years. I immediately called the 800# for Home Depot to get the address corrected, I was told that this could not be done so I asked to cancel the order which initially I was told my order could be cancelled.

In the process of making an addition to my house, I bought thousands of dollars worth of merchandise. Now that the project is ending, I attempted on 2 occasions to return the extra material I'd bought. They claimed that I'd returned too many things so they would not refund money NOR issue store credit.

The worst scam ever. I bought a $1600 Whirlpool fridge and also the warranty. It leaks inside the fridge where the water goes through the filter. They send some a technician who was started insulting me in my own house. He looked at the leak and reported back that it did not need to be repaired. I called the protection plan again and they said that they have to approve first to send a technician again, which will take several days and followed by the wait time for the technician. DON'T BUY THE PROTECTION PLAN! It's a scam.

I brought my elderly parents in your store on University Pkwy. in College Station, TX. on Mother's Day weekend. They had a pipe burst & flooding requiring carpet & padding replaced throughout the home. They picked the items they wanted & an estimator came out. I received a copy of the receipt that seemed off so I forwarded it to my daughter to review. She spoke w/ store mgmt & the overcharges were resolved. My father even physically visited the store & that everything had been resolved. On Friday, July 3, the installation co. contact my parents to inform the carpet would be in on July 6 and installed July 8. My parents after unpacking all their furniture and moving boxes to hard floor areas, even blocking bathroom facilities knowing it would be temporary, find out Wednesday morning as they are waiting their arrival that Home Depot had not ordered the carpet until the day before!

When you buy kitchen cabinets from Home Depot, they give you the option of using an installation contractor supplied by Home Depot, or hiring your own contractor. Of course when you choose the option of using Home Depot's contractor, you assume that Home Depot can vouch for the experience, workmanship, and cooperation of the contractor that they are recommending. NOT SO! The contractor I was stuck with was not at all cooperative. We had a very hard time getting this contractor to show up. The contractor kept giving us the excuse that he was busy with other customers, as though he expected that would make us be more patient and understanding.

Purchased a second order from Home Depot containing appliance again. Scheduled a delivery with GE delivery under Home Depot and was issued a 3PM to 7PM slot for delivery the next day on July 07, 2015 and when July 07th arrived I stayed home from work and waited. 5:20 PM arrive and a delivery company called (Home Delivery America Company of NJ) and stated "your delivery is running late, it will be there by 6:50 PM running an hour to hour and a half away". Confirmed it will be delivered July 07, 2015 no matter what because once on truck it will be delivered. 7:15PM came and no delivery, so I called GE delivery the number on back of order receipt to call about delivery status and stated "it's now half hour late". Called at approx. 7:40 PM to GE delivery again and told now one hour behind, and remember I am calling them.

Store at Fairless Hills, Pa. 19030. At 4:00 pm today the store had only one register open for checkout - # 8. Even the self checkout was closed and fenced off. I counted 26 customers in line. I asked an employee where was management, he left and returned in five minutes and said he could not find any manager. In the interim four customers abandoned their carts and left the store. After another ten minutes a woman slowly opened self checkout. Five minutes later register # 9 opened by a young lady complaining she should be elsewhere in the store. I spent 27 minutes checking out - using self checkout. Worthless management!

I wish I had visited this site before purchasing my Hampton Bay Fall River Patio furniture from Home Depot. I purchased this set less than two years ago, covered it during the winter. And in spite of its "made of heavy duty rust-resistant metal", this set looks 15 years old. The local store had no interest in helping and told me to call Hampton Bay.. Hampton Bay directs you back to Home Depot. After numerous, numerous calls and emails back and forth with Home Depot support in Atlanta, I was told that the warranty doesn't cover rust and even if it did I was past the 12 months.

I went to purchase 4 dual sensor smoke detectors because it is a requirement of the city fire department. I got them home and started installing. By the time I got to the third one, I realized they didn't look anything like the one in the picture. Someone had switched them. I called home depot, explained the situation, and that the fire inspector was due in a half hour. I sent Phil to home depot to change them out. Meanwhile the fire department shows up, the inspector waited, Phil got back and lo and behold... they gave him back the same ones I'd just sent back! Make a long story short, the house didn't meet specifications required by the fire department, and it failed inspection. Meaning escrow didn't close. New owner pissed off, withdrew, so now I'm back at point one and lost a $180,000 sale on my home. I'll never use home depot for anything again.

The absolute WORST home depot I have ever dealt with. I have lived in Westbury for almost 20 years going to the Raceway Home Depot, but my husband and I purchased a home in East Meadow about a year ago close to this location. We completely gutted our home and decided for one of our final items we would order through this location, a simple door with an all glass window and built in blind. Well, first off the door was late to begin with and when I was calling the store to get a hold of someone to help me and give me an answer they only have ONE PERSON who deals with special orders of doors and windows and when he isn't in, there is no one to pick up the slack. Not even the managers are of any help. I then have a pneumonia and in frustration, a door 2 weeks late, I go into the store and raise hell because I can't get any help on the phone and I end up leaving with no resolution.

I went to the Garden Grove Home Depot and bought ten $5 plants. I went to the self checkout and paid for them. It was out of receipt paper. I tell the clerk (Doris) standing there the receipt did not print. She goes on her register and prints a strange receipt that says "NOT VALID FOR RETURNS." I said, "No, I need a receipt in case I need to return them." She says the register cannot reprint receipts. TOTAL BS! She handwrites on the strange receipt with no barcodes and little info that returns are okay even though it says otherwise.

2782 EI CAMINO REAL TUSTIN CA 92782 - I needed a scrap piece of wood. I went to Wood Dept, one of the Home Depot worker told me that piece I was interested was mark down to 75 cents. When I went to cashier ** at Register 202 in Tustin location, was going to charge me 70% of that original piece, which was about 14.00 dollars that I needed to pay her. When I told her that that piece is scrap and it was mark down, she made me wait for almost 15 minutes and people were standing in line. She was not helping me. I asked her to call the manager, she would not do. I walked all the way to the other side of the store and asked the help desk for manager. When I got back, someone came - he said his name was **. He says he was manager but he was not, I found out. Finally I was overcharged for a piece of broken/scrap piece of wood, 2.41 cent.

I bought a DeWalt Power Washer 3800 a year ago. This year the pump broke after using it a dozen times. After many phone calls, I was told to take it an hour and a half away to a repair shop. I received a phone call from the business and another from the insurance company for Home Depot who told me it was not covered. Now, a local business states it is going to be $400 to fix it because the whole pump needs to be replaced. It cost $800 initially. The kicker is that I have a second one with the extended warranty that will be obsolete if the same problem occurs.

On delivery of our new washing machine we were told by the delivery men that they couldn't unstack the washer and dryer; we had to install the new washer. We are in our sixties and told the store that we had a dryer and washer stacked in our garage and that we would obviously need the dryer to come down so that the new washer could be installed. They told us it wouldn't be a problem. We watched yesterday as our new washer was driven away after we waited all day for it on a holiday weekend. Today we are out shopping at a different store.

We bought a refrigerator from Home Depot exactly 5 yrs and 4 days ago. We bought the extended warranty to cover 4 additional years on the 1 yr warranty. When we came home from vacation our refrigerator had stopped working and we had a refrigerator and freezer full of spoiled food. We checked our paperwork and saw our extended warranty ran out exactly 4 days ago while we were on vacation. Since the food had time to spoil and mold it's apparent the refrigerator had been broken for at least 4 days if not longer.

Home Depot has been charging me late fees on my credit card on the same statement telling me my payments were for triple what I owed. I have always been a fan and advocate of Home Depot, but come to find out they were stealing from me. I reported the problem and their reps argued I was not paying on time, and were switching days/months when my payments were being applied to get their late payments. I asked to speak to a manager. She refused, transferring me to someone else. Home Depot credit card just lost my business for being thieves. I highly recommend people be cautious of this when dealing with their services.

Home Depot Management called me in response to my call to HD to complain. They were very apologetic and immediately got the ball rolling. Fixed my dryer and also offered some credit as compensation for our inconvenience. Thank you, HD.

INCOMPETENT INSTALLERS DAMAGED MY HOME, LIED AND MESSED UP THE JOB AND HD WON'T TAKE RESPONSIBILITY FOR THEM. Ordered a very large amount of carpet to be installed by HD installers. We were told that we needed to order a significant amount of additional carpet because there was a "pattern match" on the carpet and they needed extra to make sure that the seams weren't visible. After 6.5 hours of installation, the installers left and we noticed that 5 out of the 6 seams were NOT done well. One was so bad that there were threads sticking out of the seam. In addition, they had knocked two holes in our walls that now needed to be repaired. Upon their inspection, they said that they needed to call HD to make sure that they could get additional carpet from the same dye lot to repair the areas needed to be redone.

I was one of the unfortunate when my credit was breached because of Home Depot's lack of computer security. We had to establish new accounts, new debit and credit cards were issued and we felt completely violated. Not at any time has Home Depot reached out to their consumers or promoted new security measures. Recently, after a return transaction, their employee retained my driver's license. I should have doubled check, however, went on my way to continue shopping at the store.

Long story short: Home Depot's new windows installations ruined our expensive shutters and though they admitted their mistake and promised us new shutters, they've been evading their responsibilities for 1.5 months, giving us the run-around, stalling. Here's what happened: About 6 weeks ago, we got new windows installed in one of our bedrooms from Home Depot. According to the contract, we were supposed to remove the plantation/California shutters and then re-install the shutters ourselves after the new windows were installed. But we are not able to re-install these shutters, according to the contract, because the new window frame does not fit.

We just purchased a refrigerator from Home Depot brand new and spent 2700 for the refrigerator and 250 for the 5 year protection plan. Since we purchased in March, the refrigerator has stopped working completely twice and all the food has been ruined. We call for this protection plan and it takes them 2 weeks to come and check it out, another week to order a part and then after 1 month it's broken again. We thought the refrigerator was brand new but are thinking it might be refurbished and Home Depot is charging full price. The GE service company is awful and so is Home Depot when we called for help. I will never purchase anything from Home Depot or a GE product again. This is my first and last GE product and Lowes will be my new home store.

I bought a new refrigerator in my local store on a Monday. I had reviewed my choices online and only wanted to go see in person to make sure I was happy with the one I decided on. I had seen the option to buy online and have it delivered and installed for free. I asked the associate if there was any benefit for me to buy it from him, in store, versus going home and buying online. He checked and said that I could get it one day earlier by buying in store. The price was going to be the same either way, and delivery/installation is free on all appliances over $399 (this refrigerator was almost $1300). So I paid for it in full on the Monday and was given a ticket and told that the delivery people would call me Wednesday night to give me a 3 hour appointment window for Thursday (my scheduled delivery day).

I highly suggest that you research Home depot Customer services before you use them. The internal structure of the company with customer services needs work. The lack of communication and professionalism is a problem. I hired them to install tile in my bathroom. Because there were two different roles (floor and shower) there were two different people that needed to come out and measure my bathroom. This wasn't known by the sales person so my order was delayed and I had to take off work twice. When the bathroom was measured I was told I could go to any home depot to pay for it. When I went to a different store they couldn't find my order and it took one hour for them to recreate.

This is nothing new. It has happened to me more than once, so I am not surprised. The odds are when a customer returns an item in the box that has a defect, don't be surprised to find the same item back on the shelf the next day. My most recent experience is with a sprinkler. I bought two. I didn't know the product was defective until it didn't work and I opened the second box and realized the first sprinkler had different packing. Do not buy products from Home Depot if the box is not sealed or has any indication it has been tampered with. I wonder how many defective products never get returned after the customer gets it home and finds out it's broken? The odds must be in their favor or they would change their policy.

I purchased online 6 Jorgensen clamps for my dad for Father's Day. I paid for expedited shipping. When the box arrived it was crushed, taped up with two different colored tape, and had a slit cut down one corner from top to bottom. Not to mention that the square shaped box is not the correct packaging for these particular clamps or clamps in general anyway. When my father opened the box there was only one 2"x12" jorgensen clamp. Not 6 that I had purchased.

I ordered a toilet seat that is only available online with Home Depot. It fell $6 short of the free shipping threshold, so I added a $7 item to my order. Why pay them $6 for shipping when I can an add'l item for roughly the same expenditure? As I tried to complete my order, the $7 item was not included in the shipping of the toilet seat. The site tried to schedule an in store pickup and neither the site nor a customer service rep could override the "system". Very poor customer service. There was no sense in "forcing" me to go to the store when I was already paying to have another item shipped to me. The way to punish them was to cancel the order and buy from another source...that new source was Amazon, who sold it to me for the same price and shipped it 2-day express at no add'l cost.

On July 25th 2015 my husband went to Home Depot in Dunkirk NY to buy a Trailer. To buy a Trailer, you have to purchase the Trailer and then go to the motor vehicle dept. The employee at HD filled his name in as purchaser instead of my husband's. After many attempts my husband gave up. I called the manager he said everything would be expedited. My husband went back to ask specifically for ** because he would have everything ready. That did not happen. I was willing to give them one more chance so on Friday morning at 11 am I went to HD. They told me my husband had the title, which he did not. Then they finally found it but put whiteout on the title.

Home Depot installed new roof on my residence in 2009. The roof leaked every time it rain. Finally, roof stopped leaking in May 2015. Managers ** came to inspect. ** managed to glue my skylight down, but did not fix the leaky roof. ** took pictures of the damage to the interior of residence and stated that he would have damages repaired, but has not. Now, both managers tell me I have to find someone to make repairs on the property interior that their roofers created. Keep getting the run-a-round. I found them untruthful.

Long story short: Ordered a kitchen sink online with Home depot. Did not come in when it was supposed to. Called several times to try and find my item I paid $800.00 for. No one has a straight answer for me and told time a few times they will look into it and call me back. They never did. Sink finally shows up, it wrong. Place a new order. It comes in on time but in about 300 pieces, and now the sink is on backorder. Nobody cares or tries to make it right. Absolutely terrible customer service and still no solution.

We are incredibly frustrated with the entire purchase experience from Home Depot. We sat at the custom order desk for over an hour to attempt completing the order for the Fall River 7-piece set with bare cushions, gray cushion covers (sent separately), lumbar pillows and a matching umbrella. I should also mention that we wanted to pay a portion in cash but were told we could not do this for an online order (even though we were paying in the store, not ordering from home), so we had to buy a gift card (which we are now stuck with - read on). The computer crashed so everything had to be re-entered. It crashed again and we were told that they weren't sure the order went through so we would have to check online the following day. It, of course, did NOT go through, so we completed the entire process again from home.

I've been to numerous Home Depots in the valley and the one I go to consistently is out of control. Their customer service is absolutely ruthless. Their employees and or managers I've talked to are not educationally sound especially when it comes to customer service. When you're in front of a customer, it's absolutely offending to me to brush me off and refuse to help me. The demeanor the lady gave me (I won't mention her name) was insulting and not the way I would want my customers being treated. I've spend thousands at this exact location for them to be rude? I'm so disappointed in such a large company. Especially since I've been a loyal customer for years and years. Just disappointing.

I tried putting an order in for kitchen cabinets, I had a coupon. I was told that the coupon was no good on cabinets. I looked all over the coupon, it did not state that it was a limited coupon. These are not special order cabinets, just regular everyday cabinets. Two reps told me to take or leave the 5% coupon they would honor. Why, I had a 20% coupon sent to me by email. They were so rude, and unprofessional.

Tried to return a faucet which was missing a part and several items which were purchased to get my former home ready to sell. All its were unopened and unused in perfect condition. I was trying just to get store credit for some items which I need in my new home. However, I was told I could not return these items because I had been denied. I have never had an issue like this before at Home Depot. Now I will find my receipts as instructed and again go to return them. However, I will find an alternative retailer to use from now on.

I purchased a dishwasher and scheduled the delivery and installation. I got a call the day before the day of the delivery and another call telling me that the delivery would be done in 30 minutes. However the delivery man never showed up. I called to find out what happened and was told that the delivery man had come and was unable to contact me on the phone (which is not true, because I was all the time at home waiting for the call). The delivery company did not apologize for the mistake of the delivery man and was unwilling to make the slightest effort to improve the situation.

I ordered a $430 Milwaukee Impact Wrench in-store a week ago and got notified by UPS that the wrench was delivered to the store today 6/22 at 11:00 AM (received by ** in Receiving). At 1:30 PM on 6/22 I went to the Customer Service Desk requesting pick-up and ** said it was "still on the pallet / not available" so I couldn't get the wrench -- in a word, incredible, and what lousy customer support! The wrench is in the back of the store "on a pallet" and they can't go back and get it for me?? I left after hearing that nonsense comment from their "customer service." Lousy service -- I'm cancelling the order and will buy it from someone else -- sheer laziness and lack of customer support at Home Depot.

I purchased a Whirlpool refrigerator on 9/2013 from Home Depot. The refrigerator has not been functioning correctly after they fixed the ice maker problem under the Whirlpools warranty in 2014. The refrigerator very noisy and I can hear the compressor or something is running non-stop 24 hours but the service technician and Whirlpool insist that is normal. It finally broken on 4/26/2015 and has been broken for almost 2 months. I have 3 different companies, 5 different technicians working on it 8 times. They almost replaced everything and make it worse each time and even physical damaged the refrigerator.

I placed a call into Home Depot's 800 number to set up an appointment for a roofing job. I gave them all the information they needed and information I thought to be more than they needed, such as my income, and I never received a call back. I was only looking for an estimate at this stage. I then called a second time and a third time for a Home Depot's sales rep who finally came to the house. After the home visit I never heard back with an estimate. After several more calls to the store and leaving a message directly to the Sales Manager with a complaint of no one getting back to me, I still haven't received a call back from that person in charge. This has gone on now for several months. I started with them in March and it is now the middle of June. Terrible Customer Service.

We found the BBQ we were looking for on the floor and tried to find it on the shelves for purchase. Asked staff. Everyone just sent us to someone else. After about an hour of asking and waiting and looking we rolled the floor model to the cash and got charged an extra $50 because it was assembled. We left it there and went to LOWES. Too bad, so sad HD. I guess nobody cares.

Worst experience ever buying a grill. Purchased a grill. It took an hour to get the grill undone from the tangle of safety locks. Took 2 sales people and an assistant manager. Brought the grill home and it's missing 5 parts. Was late for work. We always shop at this store, but considering going to another store instead. Terrible customer service. Bad attitudes and unhelpful!

Home Depot cancel my order without an email? Two phone number was listed. They never call. As a member of the Lions Club, 200+ men organization; etc. is this the policy? Don't place online order for anyone without any email order will be cancel.

Today I left the store, as usual, regretting that I had not gone on to Lowe's. I have lived 5 miles from the Highland store for 17 years and only go there if I really need to. The staff seldom seems informed about things in their department and today while checking out a customer the lady had to answer the phone 4 times. After waiting in line when she had to go about 15 steps away from her register to scan lumber that was parked too far away and answer the phone and did not know what I brought to check out (1 4x8 sheet of 3/4 treated ply) I gave up and walked out... And why anyone in his right mind would invest in H D? I am surprised that H D is still in business!!!

I charged $833.61 in April at the Fort Walton Florida Home Depot. I called the Manager at the HD in Marysville, Ohio to see if they would call and get those charges together for a 6 month promotional. She said she was able to do that. Looking at my account today I find that was not true. I called and was told because I received a 5% discount on those items they would not honor a 6 month deferred promotional. I should have been told this in the first place. I would have taken all of these items back and purchased them together without the 5% and got an even longer than 6 month promotion. I don't take kindly to being lied to and therefore will be taking most of my business elsewhere. Any canned responses from you will not be accepted and will just reinforce where my business will go.

I purchased my GE dryer on 9/13 and loved it until recently when it started making a scratching noise. Now my dryer has been broken for almost 6 weeks and I have had three different men try and service it, (working on a fourth time.) They just make it worse each time and then I have to wait a week for them to come back. I have five kids and mountain of laundry piling up! The warranty plan is a waste of money and a joke. I will never purchase another appliance from Home Depot and feel the need to warn the public about their horrible customer service. The amount of time I've taken off work to work around their schedule, I could have purchased a new dryer.

My ice maker on my LG side by side refrigerator freezer stopped working in early June, 2015. I contacted Home Depot through their website and used my warranty protection plan. The third party company they have in this area is A&E. They said they couldn't get out until June 17, 2015 between the hours of noon and 5 pm. The technician showed up around 2 pm, stayed for about 10 minutes, and informed me he didn't have the part. Furthermore, he said the part he did have which was a different model could not be used because it would void my warranty.

Bought a Maytag fridge (MBR2258XES) in March 2012 plus a 4-year extended Home Depot plan for each. It's a bottom freezer unit which I later learned from the techs and online that there have been many issues with Maytag bottom freezer units. In addition THIS FRIDGE HAS BEEN DISCONTINUED. On 2/19/13, I called HD for repair on the fridge. Water was leaking from bottom freezer; ice buildup on the compressor. Technician wrote on repair form, "poor frost pattern on evap. coil - order compressor and duck bill." After four days with no fridge, a guy came and fixed. That first repair fell under Maytag's warranty. On 8/21/13, another repair company came for repair. AGAIN, ice buildup on coil and water leaking from freezer onto floor. My 89-yr old mother with Alzheimer's almost broke her neck slipping on the leak. They replaced duckbill and defrosted the drain according to the tech's notes on my receipt.

I applied for the card to get the one time discount. Thought it could not hurt. Setting up payments online was cumbersome and painful compared to most bank and credit cards. I could not just go to the store and pay at the help desk. Reported 30 days late when I missed first payment. Once I got home I paid the account in full at the store and closed my account. The hurt was having my credit score go from the 700's to middle 600's. Thanks a lot Home Depot. Please create an easier to use website for payments. I have a Masters in Information Systems Management and an application developer for one of the biggest private companies in America. Please change the company you use for your store credit. They are ridiculous. Anyone wonder which one it is on their credit report it looks like this (THD The Home Depot): THD-CBNA, No Phone Provided. PO BOX 6497 SIOUX FALLS, SD 57117.

Management was extremely quick to respond and addressed the situation. I feel that they actually listened and understood why I was so upset and apologized for the comments and attitude of their employee (who I still feel needs significantly more training to work in customer service). I'm raising my star-rating based on how the problem was handled, the professionalism with which the store manager handled my complaint, and based on past experiences I've had with Home Depot.

I ordered a lawn mower from The Home Depot (THD). It arrived in a box that was in perfect condition, but the lawn mower inside was not assembled and had damaged parts. I called their Customer Service and was told that I had to bring it back to the store or wait up to a month to get my money back because the return had to be approved by some arbitrary approval force at THD. They offered us a 10% discount on a repurchase which would basically cover the cost of the gas, so we chose to drive the 3 hrs round trip to the nearest store. They told us the store would not honor that price, however, so we spent 30 minutes with the rep on the phone locating the closest store and placing an online order for in-store pick-up so we could get the discounted price. The rep assured us it would be ready for pick-up that night, but it was already 7pm so we decided to go the next day.

So, we have been having problems with ordering patio furniture from Home Depot for the past 8 weeks. 9 trips to 3 stores (that showed them as in stock online) and three online orders and we still cannot get what we paid for. Four calls to customer service finally brought me to a supervisor named **. He could not do anything except offer us a 10% discount on the items that are now clearance prices in the stores that I would have to reorder. All four customer service calls had different answers as to why partial orders were not sent, then canceled.

I live in New York. This store is 25 min from me. Visited it because their gardening section is huge. The store is also huge, personnel passed me from one guy to another and the guy # 3 pointed exactly where my stuff was stored. Great staff, huge store.

Local store had a Karcher power washer on special; reg. $139.00 reduced to $99.00. Went back to buy but all gone. Called customer service online. Was told store would not be getting anymore and that co. does not control individual store prices. I told them it was available online, but price was $189.00. After a lot of back and forth with rep, was offered a 5% discount. I asked for a supervisor. That person upped the discount to 15% and said that was the maximum discount HD allowed. I asked to speak to someone who had the authority to override "company policy." The person kept telling me no one could. I insisted there had to be such a person - probably the person who made the 15% rule. Rep would not connect me but said I would get a return call in 24-48 hours. Five days later and no return call.

Called Home Depot extended warranty (Assurance) on May 23,2015 for repair. National Electronics came out on May 27, 2015. He had to order a part. I was told if the part came in on Friday he would install it on Saturday. No call/no show. This went on for a week. I would call and he would say 1 part came in and he was waiting for another part and the 4 parts. I called again and call went to voice mail with message mailbox is full. At the time I was also calling the warranty company. I got the same runaround from them. I had to wait 48 to 72 hours for a return call.

I ordered a gift card on May 3rd. It shipped May 4th but I never rec'd it. I called the customer service line & was told it takes 10 business days & to call back if I didn't get it. No card. They started the refund process on May 20th. It's June 11th & no refund. I have sent numerous e-mails & wasted time on the pone. Last week I was told it would be pushed through and I should have it by today. No show. Called and got a supervisor. May take another 3-5 or 5-10 days for the refund. Some sort of system error? But the supervisor will give me e-mail updates. Not acceptable. Never ordering through them again. No help and not convenient at all.

My daughter discarded a no interest offer on my HD card in error. I called customer service and was told to go into the store to make the refrigerator purchase vs. online so they could apply the no interest offer. I did just that only to learn that they can only verify that I received the offer and it's still valid but cannot apply it to my account. STUPID!

I ordered a Rigid laminate trimmer online. It said there were 40 something available. When I ordered it it was $99.00 cdn. I was in the states it was available in store for $99.00 US. It was cheaper to order it in Canada so I didn't buy one stateside. The shipment date was moved back twice and then the order was cancelled. In the meantime the price went up to $149.00. I phoned Home Depot and got the runaround that it was out of stock even though it said there were 241 available. The person I talked to was little help so I said I wanted to talk to a manager, but he said a manager wouldn't be able to help me any more than he could. I was put on hold for about 20 minutes and when he came back on he said they were going to go ahead and ship it to me for the original $99.00. I thought great it's all fixed.

We purchased our Maytag Front Loading Washer from Home Depot Jan '12 and a four year extended warranty. The washer displayed repair codes starting on May 19, 2015. We attempted to contact the Protection Plan department. On the third try, after being placed on hold twice for over 10 minutes, we got through and a repair company was scheduled for May 26, 2015. We spoke with the repair company to confirm the appointment and to tell them which codes the machine was registering and that it would need a new board and drain pump. The repair person shows up on May 26, 2015 with no parts and just confirms, "Yes, the parts need to be ordered. They should arrive in 3-5 days." The first part shows up on Friday, May 29th and the second part shows up on June 1st.

I am purchasing a hot water tank from Home Depot Canada and wanted to get it installed. The website says that they will install same day if you order before 12 noon. It's not until you are ordering it that they tell you it's not available on weekends. Then the price wasn't the same at the store (higher) than online. Then they charge you $40 for a quote on the price of the install. That part is fine but I wanted to know the ballpark price that would be charged before paying for a quote that may or may not be reasonable. They didn't want to give a ballpark until I pressed. Sure enough, they had a pricing available to see so why the resistance? A basic installation was $215 plus extra expenses. Removing a water softener was $40. OK, sounds reasonable so I order the quote and pay the $40.

Today I went to the Home Depot Riverside CA Madison Street location. My M18 fuel brushless 1/4 impact driver drill started acting up 2 days prior and I wanted to exchange for the same drill - no exchange. ** the manager came out from the back and as soon as he looked at me he says "There's nothing I can do for you unless you have the receipt to prove you bought the drill here." I tried to explain to him what was going on.. and that I purchased the drill cash. The M18 fuel is the most expensive drill out. There's always a Milwaukee representative at Home Depot and I've spoken to one before and asked questions. Milwaukee says lifetime guarantee. I even have a screenshot of an ad in cahoots with Home Depot saying covered for life.

Store: Hendersonville, NC. There was a trolley with approx. 20, 16' decking boards covered in black mold. I questioned customer and cashier about sale stating that it was toxic. Cashier stated that it was scrap wood but could be cleaned up. The lumber was probably returned by a contractor and few employees question contractors even if everyone that touched the lumber could be sick from the spores. Why does Home Depot accept dangerous returns and why are they willing to re-sell toxic lumber? I have pictures if you want them included in this review. This was reported to Home Depot but have received no response. May contact newspaper.

I was going to have some work done and they tried to say I needed all this work done and I really didn't need the work done. Looking for bill to go more than it was worth and also when they said going to call they don't. So sick of waiting. Go with Lowe's. No communication with company.

LG washer, 14 months old and $750 cost. March 2015, bad switch assembly and control panel caused washer to flood and warp oak floors. Paid $1500 for Service Master to vacuum up water. Took over 3 weeks to get washer repaired. Purchased 2nd washer given the confidence in LG washer was in question. Moved "repaired washer" out of home for fear it would flood again (moved to our vacation home). May of 2015, same fixed LG washer flooded floors again. Begged for a settlement at 1/2 of what we paid for washer but was denied. Had to wait another 3 weeks for repairs and parts. So in three months...1/2 the time our washer was out of commission. Not too happy with LG and Home Depot Extended Warranty.

My Maytag French door refrigerator has broken for the second time. The first time it was the ice maker inside the freezer. It took 3 1/2 week to fix because the repairman they sent kept ordering the wrong parts week after week. Now the entire refrigerator isn't working - no cooling or freezing. Food was a total loss. I am past 2 weeks into repair and the last conversation with the repairman was that it wasn't repairable without great cost to Home Depot - they might as well replace it. This morning I get a call and they are again sending the repairman next Monday to fix the refrigerator. This was news to him when I called him. 3 weeks without a refrigerator. I have Fibromyalgia, Restless body syndrome, Diabetes, etc. I am exhausted and frustrated. I will NEVER buy from Home Depot again. WORST. EXPERIENCE. EVER.

Today I was completely humiliated in THE home depot store located in Gatineau! I went to the store to return a garden equipment that I rented yesterday and the gentleman who assisted me humiliated me in front of everyone! And when I complained to the manager, I received from him an apology and a paper written by him for a discount of $25.00 to be used at any time I return to the store!!

Tried to enter their sweeps. They told me the numbers for their user ID and password was wrong. But if so, it was their wrong numbers and have tried to contact them and they will not answer my email. What can be done about this? Are they running some kind of scam?

Wanted to return unused utility trailer. Home depot claimed it had a 1100 lbs weight limit. Max out at 800 lbs. HD said it could not be returned because it was a titled product. Corporate and store management would not help resolve issue in any way. Also at time of purchase no employee informed me this was a non-returnable item. Will go miles out of the way to shop Lowe's from this point forward.

Price was listed incorrectly at 78 cent per square ft. When we asked to purchase 1600 square ft of tiles they said that the price was incorrectly listed and it's $2 per square ft. They blamed it on the supplier that they have no responsibilities for the price listed. They will not honor the mistake and will give us $200 off which is not even 10% off the original price, we can get better price with our military discount. I was there for a whole hour speaking to incompetent work named ** and **. Store Manager is ** at Lemon Grove Store. Called homedepot.com to talk to the district manager and they could not do anything to honor what they have advertise.

We ordered framing lumbers and 3/4 plywood etc. worth $1,550.00. and ask for delivery. Guest what... They delivered so Bad quality of 3/4 plywood, warping framing, all adjectives that can describe the bad quality of our order. It is so hassle and waiting time to return their ** as we gave a schedule to finish the project...

We have always used Home Depot. We think their customer service while in the store is exceptional. Memorial day weekend 2015 we rented a drum sander and a edger to redo out wood floor. While we were picking up the sanders the young man behind the counter on Monday the 25th 2015 at 7:30 A.M. in the Riverdale Utah store checked us out and gave us NO information on the "damage protection" warranty. He just charged us 10.00 a sander with no explanation.

I went into Home Depot today Memorial Day with my friend and was going to buy a riding lawn mower (John Deere or a Cub Cad). But when I tried to use my military ID for a discount they turned me down. Of all days.

Been doing business with them for years, now for some reason they feel ALL customers are thieves. Each person is checked upon departing and searched. That is unwarranted and I cannot do business with someone that feels their clients are thieves. They may have a problem, well that's not my problem. But the insinuation and inconvenience is my problem. An easy way to fix their problem without inconveniencing their customers is mag strips and more cashiers. I won't shop at Costco or Sam's for the same reason.

Order # **. Could not be more dissatisfied about the service I received on this order. Order placed on 4/19 and was supposed to be delivered within 10 days to **. I kept checking status online and it read: "On its way to the Store". Finally, I was fed up enough and called in on Saturday May 23rd, well over a month past my order date, to see what the problem was. Stood on hold for 10 minutes and have now been on and off hold nearly and hour to learn that the product was delivered shortly on or after May 1st!

I went to home Depot 1401 E. 19th St., Upland, CA 91784. Phone: 99-982-231, 3 days ago to purchase laminate flooring. The associate ** tried to find the kind I was interested in but could not find them even though the store showed you had them in stock. I told him I need them for an installation on Saturday. Scheduled he said he would look for them and call me the next day. He never called me back. I called him repeatedly and spoke to his Manager (Maria) who sounded very unprofessional and not helpful. Eventually, he called me and said the boxes arrived and they had initially been transferred to another store but they were rejected because they were damaged and open boxes mostly.

I am writing you this to tell you I am very disappointed in 10 shop lights I bought from the Home Depot store at 1200 Brodie Lane in Sunset Valley Texas. The lights were purchased on May 31, 2012. I turned them on today and all but one came on properly. This has been a continuing problem for some time now. I had my doubts on the light at the time of purchase because they were made in China. The store did not have any other shop lights in stock made in the USA. This has been a problem with electronic products sold at your store. I would have paid more for USA made if you would have stocked any. I have used shop lights purchased over 30 years ago at Sutherland Lumber Company in Fort Worth Texas that are still work fine. The problem is I moved to the Austin Texas area and have to use your store and China made lights. I now have to find new lights that won't quit on me after a very short amount of time.

Ordered a UV water filter. The unit arrived damaged. Home Depot promised a replacement part but after three weeks, no part. Customer support makes promises, but no parts. There is a "90 day" money back on the order but it seems that Home Depot tried to string you along so you will waste the time waiting.

On Thursday May 7, 2015 I placed an order for export to the Bahamas. I copied in the store manager and was advised my new point of contact was **. To put into perspective, this is the only person in the whole of Home Depot you deal with to ship to the Bahamas. To say she plays a god like power with your order is not an understatement. To say that it makes you very very nervous as your entire project schedule rests with this person, is also accurate. To order items for the Bahamas and the island I am on means that ALL items must be received by Seacor Island Shipping Lines who is 8.1 miles from the East Ft Lauderdale Home Depot store by noon on Thursdays to make the ONLY weekly ship to Long Island Bahamas for a Tuesday arrival. If you miss this deadline, your items will be another 12 days out as you have to wait for the next week. The boat will sail only on a Saturday.

No customer service at all. No manager. No help with Mulch. No one knows the answer to anything. No help with propane. No nothing.

My boyfriend had already put in for a refund on a washer/dryer from a cashiers check from his bank. They had to wait till the check cleared. Now he's incarcerated and isn't getting out anytime soon, like 30 years. I've spoken to everyone I can about this refund. I even have power of attorney, and Home Depot pretty much says I can't have the refund and they are going to keep the money. So I guess I have to pay a lawyer to get the refund and I'm not allowed to talk to the legal department. They just said no. I will never shop with this company as long as I live, I wish he had gone to Lowe's. They treat people better over there.

On several occasions at Home Depot, I have made attempts to invoke their Price match meet and beat promise. Or use a coupon, or promo code. Only to find out that none were valid. And in some cases I was treated in a rude unprofessional manner. While I know this is only about a few dollars in most cases, It is a principle that counts. A company makes a promise, advertises a product, or discount. You the consumer make the conscious choice to go to that store over another, specifically to use the advertised promise. And they deny you at nearly every front. You have now wasted YOUR time selecting the products, stood in line for who knows how long, and then was humiliated as the person holding up the line because Home Depot was not willing to uphold their promise.

I purchased a $4,000 door that was not windstorm approved. Went to Home Depot asked for a exchange or refund. The manager gave me the option of buying another door instead. He said it was my loss for not asking if it was windstorm approved. So now I'm stuck with a door that I can't use and without money to buy another door. Worst customer service ever.

I recently purchased 4 custom closet doors and spent more than a hour with the attendant trying to configure the exact sizes. Eventually I was given an order form and was told that these are now the correct sizes. The doors were delivered last week and are 2" too narrow and 2" too short - all 4 of them! I fail to see how I could measure incorrectly on all 4 doors by exactly 2" each time. I believe there is an issue the door configuration that was used with the online tool. I am now being told I have to pay a 15% restocking fee for an error that was not of my making - a bit of a slap in the face.

I bought refrigerator, washer and dryer together in home depot! It was the worst experience forever! First time, they send me both damaged washer and dryer! I waited for another week to get my order! They sent me a broken one again! Unbelievable horrible!!! And their customer representative just play me around by transferring me different lines again waiting my time and treat me like a silly!

On 5/17/15, I went to the Home Depot located In Jamaica, Queens and I was purchasing Misc. plumbing fittings. Each little packet was 1.40 ea. and I needed 6 of the same item. I proceeded to go to the self checkout and was having difficulty scanning one of the little packets. An employee was standing at the self checkout section just staring at me struggling. So I kept scanning a different packet until I found one that the barcode was able to read when I scanned it. I continued to scan the same packet 6 times and dropped the packets in the bag. The woman walked over and grabbed the bag from my checkout and took everything out and accused me of stealing. By that point I was highly upset.

Kitchen and Bathroom renovation. Small Home Improvement contract (<150K) in March 2013, after delays delivered March 2015. DCA in New York informed HD violated building regulations, possibly exceeding $50,000 fines. HD agreed to pay damages for poor execution, incompetence at $25000.00. Settled at DCA 3/15.

I've dealt with Home Depot many times as I run a lawn care business. The staff is mostly so rude and incredibly unhelpful. I'm astounded that they manage to stay in business. There are a few nice staff members mostly the older ones. This is in regard to the Bozeman Montana store. Ordered a trex deck, missing parts and broken posts. This for 3,000 dollars? INCOMPETENT!

I have a 2013 Maytag Top Load Washing Machine. In October of 2014 I had a drain spin issue. Intelfix Service repair came to my place and fixed the issue. The machine worked fine until late March of this year 2015. Jet Cool Service repair came out twice to fix a drain spin issue. When they came out they ignore the fact that the Lid Lock light is off while the machine is operating with whatever new part they install, just the green light for whatever cycle is on. When the machine finishes operation the Done light does not illuminate and the clothes are saturated with water. I have asked the repairmen to see the work through. Do not just install a new part and leave. They refuse to stay and tell that the machine is fine. A repairman from Jet Cool even asked me to pay for his time since he said he came out for no reason.

I had bought a GE Washer in 2012 from Home Depot and got the 5 year extended warranty. Well the wash machine started making noises and then all of sudden quit - wouldn't turn on - nothing. Called to have someone come out and take a look at it to have it fixed and the repairman came out, opened it up and said something about the motor and the board and that it was wet. He had said someone from the warranty place would call us in 2-3 business days - well that was May 6th so I figured I would be contacted by Monday... no call - nothing, then Tuesday nothing, so Wednesday I called the 800 number for Home Depot and talked to someone and they asked if my wash machine was in a FLOOD? I told them no that it was making noise and then quit.

I had cut my fathers grass this weekend and my Home Depot riding lawn mower caught on fire. I had always taken very good care of it. So I am not sure what happened. The mower is unusable now.

First of all have shopped at the local Home Depot since purchasing our raised beach home, trying to improve and update our dream home. Went to our Murrells Inlet Home Depot and purchase cabinets and countertops granite. Three weeks later they came in and were delivered to our home. Upon arriving to our home the driver delivery person said he noticed a mark on several doors of the wall units. Upon further examination of the cabinets we noticed epoxy all over the doors inside and out. We took pictures and sent to our cabinet person who sold us the cabinets. Then we had to get the dept manager involved. She came out and took pictures - said she would send us a sink and order 10 doors.

It seems like HD changes the due date on a monthly basis. You have to read bill real good. Best to go down to store and pay it... Just noticed a 25$ charge on this bill and asked my wife about it. Said she mailed last month's bill in instead of going to store... It must have sat on someone's desk. Will pay off the small balance and cut cards up this month. Sneaky people... I'll do business with local hardware store from now on... will pay a little more but that's ok.

We rented an electric generator and even though there is nothing in the rental agreement about fuel charges... when we returned it it had half tank of gas left... they charged us $24.50 to top the tank off! Perhaps they should provide a warning of these charges in the rental agreement... they are exorbitant. The clerk just told me "it was our choice not to fill it". Maybe it was our fault then, but even he was embarrassed by the charge!

I purchased a refrigerator in October 2013 from Home Depot. When it was delivered a plastic water line connected to the ice maker was cut, and the cut line had been stuck into a hole in the back to hide the default. Upon connecting the ice maker, water spurted out of the refrigerator and flooded my hardwood floors. Instead of taking the refrigerator back and bringing another, they left it, and had a service man come out to fix the problem. He came, did not have the parts, ordered the parts, and came back a week later to install the new water line. Both times I had a appointment period of approximately 3 hours that someone had to be home to let the repair person into the house.

Place an order for $396 on 04/24/2015 with the delivery date of May 1 - May 6. I talked with them since May 6 and they don't want to refund my money. I Talked with 2 people from customer service including a supervisor and they assure me that I will get my money back, however I didn't hear anything. No calls, no emails, nothing. Order #: **. Please. Need help. Thanks.

I've had solid surface counter tops installed by the Home Depot in 2005. Two weeks ago I had a custom island made for my kitchen. When this solid surface was purchased I was told I would always be able to get this material when needed from Home Depot. I went into the Trussville store and spoke to a sales person ** which was very helpful in leaving his flooring department to take me over to the department that sold countertops and was able to pull my older order and confirm my original color QUARRY MELANGE 9041-ML. The supervisor over the counter tops department said she would call other vendors and get back with me the next week! It's been 2 weeks and no word. I decided to call your customer service number using ref# ** on 5-8-15. She said she would have store call back with an update by 11am!

Purchased items via my credit/debit card. Returned items for a credit - after 2 + weeks still waiting refund. Turned in a report to Georgia BBB.

I purchased 128 yards of soft spring carpet for my newly finished basement. The total cost was $3,391.57. I bought carpet with the platinum warranty and the nike rebound pad. This carpet was installed with 4 or 5 seams, I cannot remember. 3 of the seams were absolutely horrible. I have had them installed out 3 times to fix, they brought their district manager, Home Depot's manager of installed services. All 3 agreed that the seams looked bad. A few days later their install repair guy came back out and "fixed" the seams. They still didn't look good. Home Depot is tell me to either live with it or spend more money with them to get different carpet. I have to pay almost $800 in installation costs plus the difference in carpet cost.

First, the "inconvenient and unhealthy" part; the "deadly dangerous" part will follow. We are a night shift family. We go to bed at 4am and get up at 11. Hodey Ho's delivery company calls and tells us they'll deliver at 8:30am on a workday. We call back to say we must reschedule. They say they will cancel the 8:30am delivery and I will have to call the delivery company warehouse to "try to schedule" another time, but it is very unlikely because "that's when the truck is in your area." Bright and early next morning, here comes the delivery truck and two cheerful guys to roust us out at what would be 3am for you 9-to-5 folks. So we went to work that night with less than five hours sleep.

Purchased a TORO mower, used it 6 times and it will not start. Home depot will do nothing to help the customer. They want to send it to Indianapolis to have it looked at. My lawn needs mower now, not in two weeks! In the last 8 months we have purchased washer, dryer, refrigerator, freezer, well pump, weed eater, fertilizer spreader, MOWER, and hundreds of other smaller items. Thousands of dollars spent in the last few months, not to mention previous years and they won't step up for a couple of hundred dollars. A loyal customer lost due to lack of customer caring. Poor management decision at the Jasper Store. I will NOT buy from Home Depot again, nor will I buy a TORO. They need to exchange the mower, then Home depot can deal with Toro. I am sure their lawn don't need mowing!!