Home Depot Reviews

I missed my Nov. payment to my Home Depot account ($16.00). I did not received any letter or calls regarding the missed payment. I did receive my next statement showing that $67.00 is due on Jan. 5, 2009. For the last two days, I've received harassing phone calls regarding the Jan. payment. This is Dev. 28, 2008. After going through all of the option I ended up with a message: Please call back later, no one is available now. 20 mins. later, I get the same call again, and again. Last year I purchase a $10,000.00 heat pump from Home Depot...it's paid off. My credit rating is $795. They have lost a very good customer. Home Depot sucks.

After receiving the washer, we had the motherboard and the tub sensors replaced due to DC error. The error came up again and we could not get anyone out to repair the product. After a followup with Home Depot, we still could not get anyone out to repair the product so we dealt with the fact that the washer couldn't wash a small load. Now we are trying to get the washer repair since the problem is getting worse and Home Depot can't find the extended warranty information on file and are not complying with the extended warranty agreement. We are unable to get this washer repaired and it's about to land on it's side @ Home Depot's front door.

I was there today. Looking for boxes. When I asked the girl where they were, she said they didn't have them. I asked her partner, and she then understood. Wow. She was also chewing gum when she was talking to them. Horrible. When I took a few seconds to get my money and hand it to her, she gave me a nasty look. Geez, Maybe I didn't wanna use my card. Oh, and she didn't say anything afterward either, just that MAD, UGLY look.

I received a Homelite MightyLite 26cc String Trimmer for Fathers Day, June '08. I used the mix of gas and oil recommended in the owners manual (1 gallon gas to 2.6 oz. oil). I used the trimmer exactly once. The second time I went to use it, it wouldn't start. I took it back to Home Depot where it was purchased and was told it would need to be sent away to be repaired. I pointed out that my wife had purchased an extended warranty and was told there wouldn't be a charge for repair.

I was at Home Depot store in Flushing, NY in the morning of December 15, 2008. I went to returning desk, to return a box of welding material, electrodes cost of around $40. I am renovating my house for the last year, and may have spent thousand of $ at HD, also visiting the store quite often. I showed the receipt first and the employee of Home Depot at the return desk asked for another receipt since this one did not show in the computer. I claimed that was the only receipt I had, and kindly asked her to accept the item without the original receipt. This happens 99% of the time at home depot stores (based on my experience). She denied and called for a manager to make the final decision, upon my request.

They charged me on my debit card but told me the charge was declined. I ended up paying in cash for the product. I checked my bank account to see what went wrong and discovered that The Home Depot actually did charge my account.

I purchased three PENDANT lights #619869 CONTEMPORARY COLLECTION. After installation one of the lights went out after a few days. I thought the bulb burned out. I replaced it still didn't work. Brought it back exchanged it for another light. Installed new light worked fine. Two days later another light went out - same problem. Returned that one for another one. I installed the new light two days later it went out. That's three lights exactly the same that don't work.

I contacted you all about a month and a half ago, about when i rented a mini excavator, but they called me the night before, and said they rented it out after i reserved it. They called at 8:30 that night so I could not find anything the next day. But when I emailed and complained, you all said that I would receive a 30 dollar gift card and apologized. Well, I never got my gift card just like I didn't get my mini excavator. Love to hear why I am being treated like this. Email me or call me, I really would like to know.

My husband purchased an American Standard compact oblong toilet on Tuesday of this week. He is not a plumber, however, as handy as he is, was able to install successfully by himself. He went back Wednesday evening to purchase the same toilet for another bathroom. I don't have that person's name that he dealt with. My husband brought it home and started to install and saw that it was not the same toilet. He specified that he needed a 10 inch ruffin, but, the guy gave him the wrong toilet. Here it was 11:30 at night and after the install there was quite a bit of leaking. He had to take the toilet out and repack everything for return in the morning. He went back to Home Depot and was in the process of returning when a guy named Armand told him that by law, he cannot return a toilet. My husband explained that he was sold a wrong toilet last night and that he was NOT a plumber and did NOT know this so called law.

For 2 months in a row Home Depot has assessed finance charges despite my having paid my revolving balance in full. They made an error the 1st time but apparently it takes 2 months to fully resolve the issue as the system assesses residual finance charges. Instead of acknowledging the error the 2nd time and explaining the above, the resolution specialist was arrogant and rude and proceeded to inform me that she would enlighten me on why the charges were assessed (incorrectly). Home Depot deliberately makes their statements very confusing so that customers will not be able to figure out what is revolving and what is promotional. A previous class action suit tried to address this but their tactics have not changed.

Hi! I went to Home Depot to buy a Christmas cactus yesterday, Dec 8th. They have a lot of Christmas greenery so I assumed they would have them, lots of colors to choose from and the price is usually really good @ Home Depot. Well, they didn't have ANY for this Christmas season! The clerk in the garden area said the new store buyer didn't order ANY! I was really surprised and disappointed because they have carried them in the past. I ended up going to a local nursery and bought exactly what I wanted, a beautiful white Christmas cactus for a great price.

We bought a 5-piece dinette set. We have it in a sunroom where it never gets wet and the floor is covered with good indoor outdoor carpet. All of the plastic pads that are on the leg bottoms have broken off, making it useless, except on cement.

I didn't receive a bill for November. I called them on the 21st. to ask for one and was told that they sent a bill three days earlier and was charged a late fee. I went to the local H.D. and service called for me and the late fee was removed. They informed me that I needed to pay $52.00 and I wouldn't have to send a payment in for Dec. I did so at the service desk. My bill arrived on Nov. 29th and I find that I am now being charged interest on my no interest purchases. I have been told that this is a common practice with this company. I have had my account with them for many years and have never been late and never missed a payment.

Home Depot advertised in the Az Republic on Thursday, Nov. 27, a 3-day sale which included a Dewalt 18-volt driver drill with two batteries and a charger for $99, which usually sold for $199. I went to the above Home Depot to purchase it today, Nov. 28. I was told by a salesperson that there were none left and that there were only a very few on sale to begin with. I asked for a rain check and was told that Home Depot didn't give them out. I then spoke to a manager who called a few other stores to try and locate one but was unsuccessful. I again asked for a rain check and was told that Home Depot does not give them out and there was nothing he could do. I believe that Home Depot should not have advertised this product for a 3-day sale and not had an adequate supply of the product. The salesperson I spoke to led me to believe that they knew there were only a handful of the drills to begin with. I am very angry that I wasted my time and gas to drive there and that the very least they could have done was offer me a rain check. I have spent a lot of money purchasing products from Home Depot. Now I will think twice and probably go elsewhere.

I visited Home Depot on Saturday, November 8th, 2008 approximately around 7:00 P.M. When I pulled into the parking lot- it seem like they were closed. It was hardly any customers in the parking lot or in the store. I went into the store to purchase a piece of Ply-Wood for a project that I was working on. The measurements of the ply-wood I needed measured 38 inches wide and 6ft long. First, I waited for assistance, I asked the cashier to call someone to help me. I waited another 5min or longer and I noticed an employee working in Lumber. He ignore the call as well as me standing there. The employee continued to stack lumber, and the cashier called again, now it's going on ten-minutes. Remember, the store was not busy.

I purchased an item online that was named incorrectly on the website. I returned it immediately and requested credit for shipping as well, as the item was named and described wrong on the website. Not only were none of my requests acted on, but it is impossible to plead your case directly to the returns department, as they do not take calls or emails. I was promised twice they would call me, they never did. On my most recent call I was told that none of my requests were passed on to the returns department, neither for the full credit, nor for the return call I was promised twice. To add insult to injury I was told that the partial credit was made by issuing me a gift card! I would by no means use the gift card, as I would not purchase from their online department again! Incompetence added to an unworkable policy and structure. Return an item and get a gift card instead of a refund! Outrageous.

I foolishly opened a HD credit account last year, with 0% financing for 12 months. The account was for kitchen cabinets and totaled nearly 15k. The cabinets came in, not as ordered, and about half were returned. The store acknowledged the mistake on two separate occasions. The cabinets were then reordered. The store has continued to charge me for the cost of this reorder, even though I did not agree to pay for their mistake, and even though I never signed for the change order necessary. I would think that credit card companies would require proof that the sale was legitimate before debiting customer accounts. Contact with Monogram Credit Card Bank, the sponsor of the HD card has not been acknowledged. All changes to contracts are required to be signed by the customer. I have done this in the past with no problem. They did initially offer to split the difference with me, which may seem fair. However, I accepted about half of the cabinets NOT as ordered, in order to facilitate the use of my kitchen. The remainder of the order came in later.

A few years back, I purchased a Nutone Bathroom Fan from the Home Depot in Wyomissing, PA. Recently, the fan motor stopped working. So I went to the Home Depot to purchase a replacement motor. After I took about 15 minutes to track down an employee who worked in the department, I asked about a replacement motor for the fan. I had already looked on the rack, and could not find the model I needed.

I have purchased many fluorescent replacement lamps for my home and have always been satisfied. However the last bulb that I purchased, model# 772-720 42 watt replacement lamp turned black at the base of the lamp after only about a month of use. I would appreciate your assistance concerning this matter. Thank you.

I had over $14,000.00 of wooden fence installed by THE HOME DEPOT. There was very poor workmanship. I had to call the builder back several time for "cutting-corner." Still there are issues from improper installation. Also, ''the premium, deluxe wood should last 20 to 30 years," is falling apart in less than 6 months. I call and they, "The Home Depot says, don't worry you have a 3 year warranty." Imagine that??? They have sent someone out when I am not not here. The Guy replace about 4 boards and brags about getting $200 for replacing 4 boards. He has been back twice and not touched the heavy damaged areas. He does not call before he comes and I have not been here. He gets someone else to sign off he was her.

I went to Home Depot to see if they carried any Honeywell Air Purifier replacement Hepa-Filters? I didn't find the exact required replacement I was looking for, but was shown a universal replacement filter that should work as well. I purchased two individual boxes of Honeywell Universal Replacement Hepa Filters that evening on November 5, 2008. I didn't open the boxes until November 9, 2008 and in the second box I opened, it contained one (1) universal Hepa filter, one (1) gasket and one (1) Winchester 19-gauge pellet buckshot shell still intact at the bottom of the box. I sent an email to my local law enforcement agency, but haven’t been contacted as of yet.

Rusted and 2 burners do not work. I want a replacement. How do we work this out?

I have no complaint about the company. The patio set we have is Calabria 3-piece balcony set. One of the chairs is missing the weld on the cross member of the seat. I have pictures but don't know where to send them. We purchased the last set from Home Depot so I'm sure that they can not replace it. Please advise. Thanks.

I contracted home depot to build a sun room. The contract was signed 8/4/08. Stated the job will be completed within 14 weeks, but it is now 11/7/08, called the home depot. No help. They don't have control. Called contractor, told the sun room is not even being shipped to them.

I bought two Power Planner for my home to save energy. Today I find out there was recall on it. What should I do? I went on internet and I find phone number 800-808-8897 which is not correct. Thanks.

I bought a black & decker leaf hog, on 9-27-07, On 9-28, it completely stopped working. The unit was used a total of 4 times.

I bought a Brinkman Stainless steel grill about a year ago from Home Depot and it has already rusted out. The burners have fallen off and the hoods over the burners are deteriorated. I email Brinkman to see if they would cover this problem and they said no. I didn't keep the email as I didn't know about this until today. I thought a warranty would cover it but they said no. I was going to buy parts to fix it as it is only a little over a year old, but saw this on the internet today and I am afraid to even use it anymore. This thing sits under a patio cover with no moisture getting to it and it still rusted out. What a piece of crap. I have around $300 tied up in it and it needs to be thrown away. If I knew where to pursue it, I would try to get my money back so I could buy another brand.

Hello Customers, I am a home depot employee as well as a customer. I shop my own home depot everyday.. And the one thing is I don't understand how anyone cannot understand what 12 months no interest means.. Plain and simple if you buy something 299 or more and pay it off Twelve months, you pay no interest but if you let it go past that date.. you pay the interest for that 12 months, NOT interest starts accumulating after 12 months.... The incentive is to pay it off before the 12 months is up.... IF you pay it off before the 12 months, it's just like it says (NO INTEREST). I use this all the time and find it a great help to me. I just Don't buy anything I KNOW I can't pay off in the 12 Months Allotted.

Homedepot credit card used for two separate no interest, no payment promotions for total $2159 with both due in 2009 with the latest purchased in Sept. 2008 for carpet and install. In Oct 2008 I paid $235 toward the bill and was credited on Oct 17th. The Nov. 2008 bill showed a late fee of $39 plus interest charge of $1. In reviewing the Nov bill I noticed a $35 non-promotional charge. I contacted Homedepot and was told the $35 was for the measurement of the carpet and was not part of the promotion and since the $235 cleared on the 17th and not the 14th that a late fee was charged plus interest. I questioned the late fee of $39 and was told it was calculated using the total bill of $2159 which includes the promotional cost plus the measurement fee.

I bought your 7 piece Calabria dining set (425 041) and the back of one of the straight back chairs has a rip in the back fabric. The fabric has a one year warranty.

I live in Poinciana Florida. After we had hurricanes about 4 years ago I had purchased about 32 sections of 6' stockade fencing from Home Depot located on RT. 192 in Kissimmee FL. The fence was sold as pressure treated. The fence now has all of the horizontal boards that support the fence rotting away. I would like to have Home Depot replace all of these sections of fencing because it is clear that the pressure treating was not done properly and if it was, it would not rot out this fast. Each section cost about $20.00 bringing the total to about $640.00 without tax and install.

I purchased two PENDANT lights #619869 CONTEMPORARY COLLECTION @ $49.75. After installation, one of the lights went out after a few days. I thought the bulb burned out. I replaced - it still didn't work. Brought it back, exchanged it for another light. Installed new light - worked fine. Two days later, the other light went out - same problem. Returned that one for another one. I installed the new light. Two days later, it went out. That's three lights exactly the same don't work. I checked them out with voltmeter. There is voltage reducer in the lights that is not transferring the current that goes into it to the light. This model light is obviously defective.

I have always paid my bill on time and paid more than the minimum and yesterday 10/11/2008 I received a letter from Home Depot cancelling my credit card. I'm appalled and will never shop with them again. I have a Lowe's card and will use them. This is crazy.

I need to replace the burners on my M/N 720-003G-HD-05. While retrieving the Model number, I noticed that the gas hose was melted to the top of the box. I guess now I need more than just new burners. A quick search online brought me to this page. Wow, I guess I am not alone. Now what do I do!

card that there is no record and my child spent $25.00 that is just lost. I wanted to send a attachment with a jpeg picture of the card, but I do not see an option to send it to you. The $25.00 dollars is not as big as the problem that I encountered, and the lack of anyone wanting to see if anything could be done locally.

CEO Home Depot, my experience with your Miami stores has been a disaster. I have been building in the Bahamas for 7 years; I still do not have power. I completed the first 2 wings of a quadrangle in 2 years. There is a lot of theft from building sites, so I arrange to rent the house to a person about to start construction. I required an electrical inspection prior to occupancy. I discovered the GE breakers did not fit the GE box. GE breakers are not available on Eleuthera. Both the inspection and rental agreement were cancelled. The house remained vacant, and about $6,000 of building materials for the other 2 wings were stolen.

We are lost about what to do. We contacted Home Depot to install a fence. Home Depot came out to measure (we provided a copy of the land survey) and give us an estimate. Seemed to be reasonable so, according to their policy we paid for the fence before anyone came out to install. We submitted the plan to the subdivision home association and were approved based on the measurements of the survey the plan for installation and the type of fence being installed. Ultimate Installation contacted us to set up an appointment for installation. People from Superior Fencing came out. They double checked the measurements against the survey (we provided another copy of the survey for reference).

Finalyy, I had a gret experience at the Home Depot. Everyone for Lot attendane who loaded my car (James) to paint person (Paula) to the friendly cashier (Donna) I was finally empressed with this store. New management and it shows. Keep up the good work Home Depot and the new store Manager (Chris)

Derogatory comments to customers. The assistant manager John and the painting associate Rachel refused to admit their mistakes in mixing the paint with the wrong base and in the wrong color. When not able to convince the customer, John ignored the customer and asked Rachel Do you understand what she's saying? Rachel was trying to play advocate and answered No.

We recently purchased a Zero Radius Cub Cadet [our 2nd Zero Radius after a 42 Toro] with a 50 cutting capacity & a 22 HP Kawasaki Engine. After taking delivery we realized we didn't have manuals for the mower or engine. We returned to the store to request the manuals and were told they coud not find them, and that we could print them off the internet. We told them they should be the ones who printed them for us. A week later and no manuals, but they are working on the project.

I ordered two bathroom light fixtures and received them on 08-21-08. There were two light globes broken and I called on 08-22-08 to order replacements. I spoke to Tina and she assured me I would have the new globes within two weeks. Trying to be patient I waited until 09-15-08 and called to check on the globes. This time I spoke to a very helpful lady named Beverly. I was told that the globes had been incorrectly ordered. So, now we start over again with the order. I was told that a rush would be put on the order since it had been goofed up in the beginning. I had hoped the globes would arrive within the week with a rush since the normal time had been two weeks.

On September 3, 2008, My husband & I stood in line 4 1/2 hours to purchase a generator (PRIMAC S5000), we got it home it would not startup, he read the manual over & over again, he did everything that it said to do. On September 4, we went back to Home Depot only find that the line for people bringing generators back because they would not start was almost as long as the one for people buying them. It was an awful mess that day. They would not give refunds they would only exchange them for the same kind of junk.

Besides the poor customer service, avoid buying MasterBath bathroom cabinets like plague. In fact, avoid going to Home Depot for anything that they have to special order. It's not cheaper. Lead times are long. MasterBath products arrive incorrect and then you wait another 3 weeks for the replacement.

Last month I got a letter from Citibank stating that my Home Depot Account was past due. I called to ask how it was since I had been set up since day 1 with Home Depot with a bill paying service to pay my bill? The cs rep stated that she did not know about any such service although my account did show that payments were made every month and that I had not had a late payment ever. She told me that she would waive the late fee as a courtesy while I investigated as to what happened.

I waited at the service desk for 45 minutes to place a delivery for 100 bags of concrete. The young man that I thought was going to wait on me was apparently counting his till.And left me there and went home I complainted to the manager whom set up my order and attempted to smooth things over. I informed him at this time when I placed the order that I would be in jury duty and I needed the delivery department to call me to set up the delivery. Well on 9/10/20008 I received a voice message from the delivery person name Derrick that stated he just left my house there was no room for the delivery. He has now left the premises and if he returns I will be charged another delivery charge.

Refused to corperate, refund/exchange, $3269.00 ClubCadet riding lawnmower purchased less than 90 days. Lawnmower was broken. No paperwork or manuel was given at time of purchase. Was advised it would be mailed to us.

Put a hot dog on the glass plate, pushed start, and it blew up .

Why has Home Depot given my name out to Libetty insurance company when I did not authorize Home Depot to do so.

During the closing John said to my wife and myself several times that if, in the process of replacing a 30 year old plastic shower liner with a new one from Home Depot, they would take care of it. That we were not to worry and that there would be no or minimal charge for the as yet unknown repair.

Have a Yard Machine 38 Riding Lawnmower. Bought it new. Had it now for about 16 months. I have had so much trouble with the carburater. Had to buy 2 new ones and had to have one rebuilt, because we could not find a new one . That one is acting up so I took the mower to a repair shop. They cleaned out the carb. and it ran for about 3 hours,then has been cutting out, killing the motor.

Home Depot?Citibank is making calls to my home every 5 minutes including days, evening, weekends, and holidays. They also are not sending billings so that they may charge late fees and other charges.

We have always made over the minum payment, most of the time double the amount yet they still charge us a late fee enven when the payment has been there on the same due date. they say the extra part of the payment goes toward the princiapal and does not matter if you pay 3 to 4 times the amount they do not carry over the etra towrd the next payment. Every loan or other credit cards i have paid over the minumum amout they carred it over incase i was late they did not charge me a late fee.

My husband and I went to rent a spraying machine at the Home Depot in Cypress Park (Los Angeles)and was asked for my ID and credit card for the rental contract. It turns out that the number on my ID is also being used by a Maria C, she apparenly has rented machines in the past under my id number. The gentleman (Isaac) suggested I contact the fraud department ergarding this matter. COuld you please advise?

On 8/18/08 (around 8 pm) I went into buy mulch - parked at gate (only trunk blocking entrance). I had a gift card and was walking by clerk (Destiny) at station - she angrily said move your car. Told her I was just picking up mulch and would only be a minute.She again said - move your car> She said If you don't I'm calling security . I said go ahead.

I work for the home depot rebate center, half of these complaints are ridiculous. We get hundreds of thousands of rebates in the mail and online, it is impossible for every single one of them to go through flawlessly. Most of the time the sales associates at home depot will tell the customer that they are eligible for a rebate on a specific product, when they are not. It then comes down on us to clean up what some ignorant store employee messed up.

I ordered a master bathroom vanity set which included a double-bowl granite countertop on 11/11/2005. My husband, a contractor was sent to Iraq nearly a week later and spent (18) months the first time and another (10) months the second time with only (3) weeks of actually being home. During this time, I was not able to have the vanity and sink installed.

I have been an employee of Home Depot for one and a half months. I've got the inside dirt about this sesspool. The management is inefficient at the most rudamentary tasks. The service is quite poor in every department. As it stands, the average wait time in a department is over 7 minutes. However, that time is the average based off response time to the help boxes. The real average help time is 20 minutes to never. I am starting school in the fall, and due to my schedule I am unable to work the weekends, Home Depot management said "I expect your resignation today."

My daughter purchased a gift card for me on Father's Day for $40. I lost the card, but had the receipt that she was given at the time of purchase. Two separate service employees said that there was no way that they could verify that the gift card had not been used and that they could not issue me another card.

we recently recieved a 10%off coupon for storewide purchases up to 2,000. we usually always go to lowes, but with the ten percent off coupon we decided to try home depot. when we checked out, to our dismay we were not allowed to use the coupon unless we had a home depot credit card>which we did not! There is no place on the coupon that says it cannot be used unless it is with a company card..very misleading..we drove 45 minutes to the store in tyler tx.

05/06/08 I bought a garage door(Clopay wood model 44,10X7)Paid($677.03)by credit card, estimated arrival date 06/03/08. 06//10/08 I called Home Depot nobody knows about my order,I called Clopay,they said(2 days after you order we sent comunication to home depot that garage door only can be sold with a professional installer,after 3 days and no answer we cancel the sale)The Home depot never contacted me.

In June 2008 my husband purchased a brand new Jackson model wheelbarrow from Home Depot. It came with a partially inflated tire. He took it to a near by gas station to inflate the tire. While inflating the tire popped, however when the tire popped, the metal rim buckled. When the rim buckled it crushed bones in his left hand. The explosion was so forceful, he was knocked backwards and broke his right thumb. He had bruised and cuts on his arms and legs in additon to all the broken bones. He has had two surgerys and has accumalated almost $20,000. in medical procedures. He lost work, and income as did I, to care for him and had two casts for 6 weeks. He is now in therapy twice a week.

When I called back to speak to customer service again I was transferred, where I was on hold over 30 minutes and again, was disconnected. Next, I tried to speak to a manger who placed me on hold without listening to my complaint that I did NOT want to be placed on hold again. The fourth time I called I did reach someone who placed me on hold for an additional 20 minutes.

I was going to issue a complaint about the lack of service in [their] store, but after I got on website and saw all the others, I feel it is a waste of my time. It appears Home Depot doesn't care and is not trying to correct the NUMEROUS problems they have. When Home Depot first opened this store you could not walk for the Store Personnel, now I think they hide when a customer comes in. On 2 occasions this week I have come in to get material and another customer has helped me load my materials Not HOME DEPOT.

WHAT? you guys actually saw people working at home depot? I never see anyone in there anymore

this is an exact letter I sent. I am writing to voice my displeasure with your company and your store. One week ago I purchased a door, grill and a propane tank. I had planned to have a barbeque this Saturday at my house. I also had someone I PAID to come and install the door I purchased.

My husband and I purchased a GE Gas Range in November 2006 from Home Depot. They were promoting a $55.00 delivery rebate. I submitted the information in December 2006. I am still waiting for the $55.00 after resubmitting the information via fax and online. We purchased a GE Refrigerator to match the stove in February 2007. We received the rebate with out any issue.

Called 1 - 800 - Home Depot on Mon. Aug.4, 08 to arrange a consultation to have the interior of my house painted. The guy said someone would be there on Wed. would I like morning or afternoon. I said morning. Nobody showed up all day on the 6th of Aug. I called again the afternoon of Aug. 6. A lady said the painting contractors were going to call and set up an appointment with me on Wed. not be there.

Purchased a Tuff shed on 4/24/08 and was going to paint it myself but the salesman said they had a $300 rebate if they painted it when they installed it. I have sent them all the required information twice and have called six times and they say they will look into it. I have never had so much trouble getting a rebate back from any other company. I will start shopping at Lowes!

We placed a special order for bricks on 8/1/08 at the Home Depot in Federal Way. First the salesperson kept talking to other customers and staff instead of finishing our transaction. A simple order took over 45 minutes to place. We then finished the order with a delivery date of Monday 8/4/08. On saturday 8/2/08 we received a call from Home Depot stating they had made a mistake and the order had not even been placed, so the soonest delivery would be Tuesday 8/5/08. We had already organized a work crew to place over 500 bricks for a retataining wall. We then had to re-arrange everyones schedule due to their error.

It is August 5th 2008, back in March 2008 me and my husband wanted to build a deck in our back yard. We shopped around and we discussed our options we said.. lets use a reputable company like home depot because there a BIG company. And of course if anything happens there insured.(we even decided to pay more to go with them) Ok.. its August 5th and the deck is not done.(5 months later) the deck is only about 12 feet by 20 feet. (approx.)

No one will return my calls or faxes. My attorney wrote them a letter. NOTHING. I am beginning to think that both Home Depot and Preferred Maintenance are both Scam Artists just out to get something for nothing at the expense of a small contractor. I have had a difficult time paying my own bills because of the lack of concern from people like this. WHAT CAN I DO TO NOT ONLY GET MY MONEY BUT ALSO LET OTHER SMALL CONTRACTORS NOT TO DO BUSINESS WITH THESE PEOPLE?

As a non-spanish speaking customer I was discriminated against and treated rudely and unfairly. Hispanic cashier and her supervisor allowed a hispanic customer get ahead of the checkout line with a full cart. When I walked up to the cashier and told her politely that this was unfair for all those waiting in line, The cashier, her supervisor and the customer started talking and laughing amonthemsleves in Spanish. I was told that they already started ringing her up and that I should get back in line.

I have been using Home Depot for my business and personal needs for a number of years now and I always experienced great and friendly service. However, on August 3, 2008 I went to the branch on Hamilton Avenue in Brooklyn New York and was disappointed with provided service. I received via email 10% coupon from Lowes. Home Depot policy states that the store accepts any coupons issued by any competitor.

Mailed in paperwork for a $59. rebate on shipping for a freezer. Rebate was good if purchase, including shipping, was more than $299. The total purchase was $308. Purchase was made April 14, 2008.

I do not have a complaint about the service when we bought our patio set. My complaint is with the product. Our Dana Point patio set is 1 year old this summer, it has not had hard use at all, yet two of the chairs broke at the base causing two of our guests to fall to the ground. There were no injuries for which we are thankful. One of our guests fell into the pool as a result, ruining her cell phone and watch. Just a suggestion, reinforce your chairs. Neither person was over weight. Don't know what happened.

The name Green Crush says on both of gallons and the paint formula combinations are the same but the colors are SIGNIFICANLY different. So I ask you, how could this happen? [They] advertize as the know it alls of the home improvement. [They] supposedly employ the best and the most knowledgeable staff, so tell me how two separate gallons of paint with identical mixture of paint combinations can come out to look about 3 shades differently?

I am over 30 years Home Depot customer and everytime I face this. I have been in store for 2 hours and no one asked to help me. Everyone is just standing around and if I ask someone a question they just forward me to someone else. The Manangement is out of control. Those employees should be thrown out along with the management. Why the store is open when they can't listen to customer or help the customer? Customer Service means nothing to that store. I request for that close to either close down or have new management. We go in store to pay them and in return they insult us. Please this is a request that you contact the Store Manager and get this cleared out. NO HELP IS PROVIDED, NO ASISSTANCE, NO RESPECT. Thank You

THIS IS JUST RIDICULOUS. I have been to Home Depot before same problem every single time. It would be a lot helpful if Home Depot can give some good training or have get together meeting so they can solve this issue out. Please contact the store manager and have this issue solved out. Thank You. I appreciated.

I bought my grill 720-0230 May 17th, 2006. As of this summer my burners are completely rusted through. Fire is shooting out of the back of it and it is unusable at this time. I've tried to call the phone numbers that have come with the grill and none of the numbers work. I haven't gone to home Depot with this problem but I plan a trip soon. These burners are supposed to be warranteed for three years.

Ordered a fence in April 2008. Paid $3,850 Deposit. Never received fence. Called and Canceled in June. Never received refund.

As I was looking for a cash to check out a male employe asked if I needed help. I asked where I could find a cash and in a high pitched valley girl voice he mockingly answered me. I sarcastically thanked him for impersonating me and he laughed and said any time. I responded that I actually hoped there wouldn't be a next time.

I WAS IN YOUR STORE WITHIN THE LAST HOUR AND BOUGHT APP $300.00 WORTH OF MHDS. 2 Home Depot Bags $0.99, 2-Drills, 2-Sets of No. #2 phillips bits, 1-app $9.00 and 1-$5.00. I picked up the bags, the drills and when I got to the front of the store I decided to put everything into the Home Depot bag. I then found that I had no bits. I went into the store and the man had me get another set of $9.00 bits. The $5.00 were out of stock and the man refused to give me a refund on the $5.00.

I got into a contract to have the Central Air Conditioner installed at my tenants house (6-27-08). The company was having the unit instralled 07-15-08 & 07-16-08. I notified my tenats of the installation days and in the weekend of 07-12-08. my tenant notified that the air conditioner made her constipated and she thought it was better not to have the AC unit installed as it would affect her health for the worse. On Monday 7-14-08 I called the company A+ that I needd to cancel the installation as my tenant notified she would be affected in her health. Even though the cancellation was done before any installation of the AC unit the A+ company contracted by the Home Depot wants to go ahead with the AC unit installation. I paid in advance $1,538.00 and the company does not want to canell the transaction.

After spending an hour shopping for my new kitchen door and hardware, I was rung up by a nice foreigner that barely spoke English. I swiped my Chase Home Equiline card, and the cashier got an error on his screen. We tried several times, after which, I called the number on the back of the card. Chase said, Oh, this happens all the time wqith Home Depot. Now, I work in the field of POS systems, and apparently there's a problem with Home Depot's credit authorization. In order for the person at Chase to help me out, I would have needed all the information from my last statement. Do you take your staements with you when you go shopping??? I THINK NOT!!!!!!

I have had very bad service at The Home Depot here in Bellingham. Even when there are sales associates standing around talking to each other. They never volunteer their service. Yesterday my wife walked in to buy weather stripping. She walked in and asked one of the sale guys where she could find this product. He walked her over to where all the roofing materials were and then just walked away without saying a single word to her. He didn't even ask if he had brought her to the right place.

I bought a 6 piece patio set from home depot on march 30, 2008. It included a rectangler table and 4 regular chairs and 2 swivel rocker chairs. Since then, both chairs have snapped off and I returned them both and two seperate times to home depot. They gladly gave me another chair but I am very upset at the quality of these chairs.

I arrived at this store about 6.00pm.on 07-21-08. I went to the contractor service counter. There I met a man named Paul. I was very friendly and in return he was very rude. I wanted a quote for a huge job. I only needed a little hepl to figure out the insulation and shingles. He then told me that he did not have the time to do my job. He told my to get the numbers in order myself than come back to him with my numbers.

I Went to Home Depot on 07/18/08. The Home Depot is located on 87t street in Chicago IL. I purchase two pieces of tile,the cashier was to busy having a conversation with her co-worker and she told me rudley to turn over the tile(the reason she couldnt pick it up was cause she had very long fake nails) to scan the barcode I replied to her why cant you pick it up? So I picked up the tile and she replied to me Yes I can pick it up )with an attitude so I replied But you didn't.

I Went to Home Depot on 07/18/08. The Home Depot is located on 87t street in Chicago IL. I purchase two pieces of tile,the cashier was to busy having a conversation with her co-worker and she told me rudley to turn over the tile(the reason she couldnt pick it up was cause she had very long fake nails) to scan the barcode I replied to her why cant you pick it up? So I picked up the tile and she replied to me "Yes I can pick it up" with an attitude so I replied "But you didn't".

On June 20, 2008 I bought a gas grill from Home Depot. They were offering free assembly so I opted for that and they said it would be about a week. They called me on July 1 to say it was ready. My son and I went to pick it up on July 4. When we saw it was damaged, I was not happy. But the dent was in the back and there were no scratches in the paint to cause rusting, so when they offered 10% off the price I accepted.

I have a 5 piece dana point dining set less than 1 year old. When we were out the glass broke. No apparent reason.

I purchased ONLINE a PARAMOUNT Electric Fireplace. The merchandise was shipped DAMAGED by UPS. I returned the damage goods. Since I was renovating my basement and designed the fireplace with this particular item in mind, I ordered another PARAMOUNT Electric Fireplace online. HOME DEPOT would not exchange the damaged fireplace for an undamaged fireplace; rather, they had me purchase a second fireplace, advising that they would REFUND my money on the first damaged product once it was picked-up. The first damaged fireplace was picked-up on July 15th, 2008.

I bought a Folian 7 piece outdoor set from Home Depot last year and had it about two months. One morning, I went out to the table and found it had broken in a million pieces. To replace the glass will cost me around $200, which is half of what I paid for the whole set. I called Home Depot but the Folian set is no longer made.

We were in the house when we heard the sound of breaking glass. We looked outside to find the table top smashed. It is just about one year from the date that I purchased it for $470 at Home Depot.

I rented out one of those Home Depot wast containers to clean out my backyard... I am undergoing a lot of work remodeling my house.... I need to refinance out of a hard money loan into a conventional loan... in order to do get the best interest rate possible, I need to have my house as best as possible. Home Depot came and dropped off the container late. They said it would be Friday... it came Saturday.

Tried to return my defected Bush Hog weed whacker, they replaced it but said they wouldn't do it again.

We bought a countertop and tile backsplash totaling $1491.35 from Home Depot. We had a promotional offer of no payment no interst for one year. The promotion expires 9/19/08. Someone, Home Depot or Citibank, they won't tell us who, put a credit card protection fee of $16.98/mo on our credit card without our authorization or knowledge. This was done after our initial bill indicating no payment due until 9/19/08. We did receive monthly bills, however, I did not even look at them because we had not made any additional purchases and the terms of our only purchase were listed on the first statement.

got a Rigid power tool combo kit for xmas. I filled out the registration forms online for each power too and emailed them about my warrenty for the batteries. today I tried to access my account to ask for the certificate for the batteries and could not access it. I hav esent them numerous emails about this and am getting no where.

I purchased one $100 homedepot gift card several months ago. Now I just want to check the balance on it. I tried to call my local store...always got the answers no..no..no. The home depot has the worst customer service; we cannot check balance online, or by phone. We cannot purchase items online using gift cards. I would sale my $100 for $70, and keep away from HD.

I receive a billing statement form the Home Depot. My balance which is subject to finance charge is $87.45, but the credit dep. of the Home Depot billed me a finance charge for the amount of $ 93.98. This is a unfair tacktic and excessiv chage.

Nothing has happened. I have used my "Do Not Pay For One Year" program many times. It sounds to me like there are a lot of people that aren't responsible or smart enough to pay off there loan in time. Excuses like I was only 20 days late? Or my grandma died of cancer? Or I didn't pay within the year and got charged accrued interest? Don't you read the fine print when you sign a loan? Home Depots credit services aren't there to make friends, they want to make money. If you use the do not pay feature from any consumer credit card (with maybe the exception of sears) you will be charged accrued interest if you don't pay in time. Come on people; stop blaming others for your inability to pay off a loan in time or on time. How about some personal responsibility?

on 6/25/08 i went to home depot to pick up my special order. that included a hot tub, toilet, apron for hot tub & toilet seat. I waited for 2 hours to get the following results. the service department couldn't find the hot tub or apron. they only found the toilet which was in 2 boxes & the toilet seat in another box. when we got the toilet home we heard something shaking in the toilet box. we opened the outer box which has no damage & took out the white box that the toilet is in. the toilet is shattered. we didn't open the box.

Eariler this month, I called the main office to ask if The Home Depot had any upcoming specials for the month of June, 2008. I was told no, so I proceeded to purchase 560 pavers for a total of approximately $2400.00. When I first went to the McAllen store, I was told by an employee at the information desk that they only had 499 pavers and suggessted I drive 15 miles to the Weslaco Home Depot. I asked if the pavers could be transferred, but I was told no. I drove the 15 miles to the Weslaco Home Depot only to find that they only had 294 pavers and that they McAllen store should had asked for a transfer.

Same as so many others. The front wheels no longer self propel because the drive teeth have worn down (plastic). I am 61 and I can not push my monster mower. Also there is a fuel leak. So now seeing what others have said I say SHAME on Home Depot and Scoot.

I live in Tucson, Arizona and on 6/8/08 (Sunday) went to Home Depot looking for a Chipper/Shredder (a product that chips tree branches). A Home Depot associate from the garden center helped me find it. He said it was a seasonal item and they didnt have any in stock in their store, but he located 6 of the same item at a store in Nogales, Arizona. They placed the order and requested the item to be transferred from Nogales. Nogales is about 1 1/2 hours south from Tucson. My understanding was that by Wednesday (6/11/08) the item should be in the Tucson store.

Three weeks ago, I purchased a new Maytag washing machine from Home Depot. At the time, there was a Maytag-sponsored promotion, wherein rebates in the form of Home Depot gift cards up to $250 would be given to customers making qualifying purchases. I made the purchase (which I would have done even without knowing about or participating in the promotion), submitted the rebate request online, and received a $25 Home Depot gift card in the mail on June 10th, 2008.

NO HELP AT ALL. RUDE, I drove 36.7 miles to YOUR STORE to buy paint the color machine was not work right so I ask if it was working at all I was Ignored so I asked again the young man came over slamed around to reboot the machine and walked away no help after that after I got my color match I went to the counter and again no help so I left I will not shop there again or any other homedepot, ONE LOST CUSTOMER

I purchased a vanity set that was on display at the Home Depot. After calling them seceral times I was told part of my order was being deliverd. The vanity, vanity top, and faucet. Iwas told the sink was on backorder.Upon delivery I realized that I had the vainty and the sink, the faucet was still at the store, and what I was missing was the counter top. I have since, after calling them and being blown off many times , found out that the counter top was not available until much later. I have already paid for it. Leaving me to feel as though I have been robbed. I have given money for a purchase that the seller is incapable of providing. Isnt that the definition of theft?

We visited their website and it said the Cub Cadet front tined tiller was there and in stock so we drove there just to find out they were not. We had them special order one for us. We had to pay for it upfront. The customer service rep told me to call in 10 days if I had not heard from them. I called them 10 days later as instructed and she said it was there and ready for pick up.

We purchased a gas grill for our parents 50th. wedding anniversary, we ended up buying the dented up diplay model because nick the salaried mgr. on duty that day 5/24/08..said anything we bought would be dented,damaged before we even take it out of the box!!!..every worker we encountered that visit was just down right rude.

We purchased the Verrado patio set from Home Depot Canada in May 2005. By the second summer, the chair pad fabric started to shred. This summer (not even there yet!), the chair pad fabric has split in the middle of the chairs. But more importantly, yesterday I discovered one of the table legs (square tubular) has split at one of the corners and is opening up. The finish is coming off in large pieces also.

I purchased weatherproofing wood stain from another Home Depot in the area and thought it would be enough for the project needed. It was not. I called to make sure they had more before returning and they told me which store to go to and how much they had of the product need. They had 7 gallons and I needed 3 only. I had all the information I needed. All I had to do was go to the store and tell them the exact item name, item #, and how many I needed.

Today I experienced very poor customer service at the rental tool department of Home depot. Basically I rented a Drill Rotor hammer and corbit for 4 hours (for my Contractor) who was doing work at my house, when he tried to use it, he noticed the corbit had 6 broken tips, and found it very difficult to use. He requested a working one, and I tried to return it right away and get a proper working one. At Home Depot I was confronted by the sales person in a very rude manner. He said we don't have anymore and all them are like that. I explained to him that I couldn't use this one, and he said then maybe you should buy a perfect one from another place, meanwhile I'm going to charge you the full price.

after going through the special order desk (big joke) only because they were out of the product, I was handed, susposely all the right paper work, and told to go to the check out with the rest of my stuff (two carts full) and the paper work. after waiting in line for 45 minutes the checker told me that I would have to step out of line and wait for some one from the special order desk to come and redo the paper work because it was wrong. he then informed me it would be at least another 30 minutes or more. at this point I told the checker to cancel the order and I would take my business elsewhere. 3 hours wasted, time is money, not counting the flustration

We called corporate office and they explained that the managers said it was marked incorrectly and that they could not make them honor there price. Also stated we could talk to the actual sotre manager but we've gone in 3 times and called for the last 5 days. Home depot corporate office just says they will call us back but has not. I paid someone to estimate how much material was needed and also rented a truck to pick up the materials.

On May 17 of 2007 I purchased a Mosquito Magnet Defender model from Home Depot. The machine malfunctioned by the end of the season and was still under warranty. I contacted the manufacturer - Mosquito Magnet - on April 28, faxed in my paperwork and received a warrant authorization number and paperwork to bring my unit to Monnick Supply Company in Frmaingham for Warrant Repair. The manufacturer promissed that it would take 5 to 7 business days to complete the repairs.

A friend tried to return a package to Home Depot and instead of being mailed to Home Depot Returns it was sent to my home. 26 phone calls later we finally got an accurate return label and was able to send the product back to home depot. The phone calls totaled over 60 hours. Never once were we offered any discount/compensation for the numerous hours we spent on the phone dealing with HDs incompetent staff.

I recently visited a Lowes store in Bull Head and there is no comparison as far as getting help and finding what you need. I hope now a Lowes comes to Kingman as Home Depot has screwed up to many times for me. If Home Depot does not clean up it's act in Kingman and a Lowes comes to town, Home Depot will fold. Thank You

On May 13th, 2008 at 7:30 P.M., I went to purchase some supplies and completed my purchase order at the pro desk at your store. At the same time, I paid for 2 boxes of water. The next day I received a phone call from Jim advising me that Margaret (Cashier from the other side of the store) told him that I took 3 boxes of waters instead of 2 boxes of water.

how are you suppose to get a rebate on line if you cant find the correct location to file a rebate. I have wasted over a half hour looking at the web sites and getting run around. That is why you cant get a rebate. it is like the scam on winning a computer, they wear you out so you give up

I purchased a patio furniture on 05/05/2008. I ask for a new one and they told me that this was the only one they have in stock and they would discount the patio furniture due to floor model and I have to purchased the patio that day. I made the purchased the same but did not take the delivery till the following week due to the size of the furniture I have to hire a outside delivery persons to deliver to my house.

I bought 11 gallons of Bher paint on Martin Luther Kings Birthday Sale on Jan 17 2008. As of today May 23,2008 I hve not received my rebate It's only $55.00 but every little bit helps. I called and emailed and was told they did not have enough information reguarding the sale,even though I sent the original receipt and rebates forms to the address on the form.

I received a $40 late fee charge on a monthly check sent in to Home Depot. I mailed the check April 16. It was due April 22. They said they received it April 24--thus the late fee (my first in 24 years). The odd thing--it cleared my bank account April 23.

During the week of 5/4-10/08, I was on a working vacation on some property I own north of Canton Ga. I found that I needed about 50 bags of Quickcrete for the project I was working on and ordered them over the phone. I spoke to Chris. He was very helpful and told me I could have the concrete the next day. He said it would be delivered before noon. I explained that I appreciated that as I was due to return to my home in Fla the following day and wanted to get the job done before the forecasted rain hit(the concrete was to preserve the work I had already done which might be wiped out by the rain).

First,let you congradulate and personal thank you for a great gazebo. I have purchased many gazebos for me and others but you have the best. I recently purchase the Mediterra Gazebo 625617.I have many vistors coming to yard see your product. I was a former Deputy Mayor in the City of Philadelphia and this summer I will entertain the local Police,Firemen city officials and civic leaders. Thank for giving me the attractive gazebo to make my yard a pleasant place to visit. I am now a life time buyer with your company.

I have 3 sales slips in front of me - each one says my opinion counts so enter to win $1,000.00 at HomeDepotOpinion.com - I've spent 15 min. looking to get into it - Good Luck - and thx for nothing.

My husband & I purchased a self-propelled lawn mower from Home Depot in May 2006 from the Johnson City, TN store. It was 60% off the regular price. I asked an employee if there was anything wrong w/it or if it was a return. He replied that there was nothing wrong w/it that it had just sat there a long time. In April of 2008, a belt broke on the lawn mower. We contacted Home Depot & were told that it should still be under warranty & where to take it. So we took it to a local authorized Toro place & dropped it off. They called back the same day & told us the warranty had been voided due to the fact that it is a reconditoned lawn mower. So we pick-up the lawn mower, my husband goes down there & is told by a manager Matt, that Home Depot will send it off & pay for repairs.

went into home depot on 3/24/08 had order taken from angela morles ordered vnyal fence asked about dobble doors do the come pre made she called co they told her yes but they were 117.92 per door i sd i want them she wrote up order pd foir all she sd will be spiecal oirder soi will take 14 days because it has to come from us fence.

I just purchased a 6-piece Melbourne Deep Seating patio furniture set from Home Depot. The assembly was quite easy except... that it was missing exactly 5 bolts/washers/plastic bolt covers. There is nothing more frustrating and annoying. 5 bolts....just enough that I cannot fasten the top to the coffee table and one leg wobbles. The quality was great, however just a few more bolts in the package would have been great.

In Jan 2005, I contracted through Home Depot to have a roof installed on my home. The salesperson made the pitch and I felt that using the brand of such a huge company would indeed give peace of mind. The total amount came to around $5,600 and I was told that a 30% deposit was necessary for installation to take place. (around $1,500). I opened up a Home Improvement account and was billed on a 6mo. no payment account. Installation came and, I must say this, the subcontractor did a GOOD job. No problems with the roof.

Purchased a stove for $800.00 and was told by store employee that the stove when put on credit card qualified for a store gift card of $75.00. Employee printed up multiple copies of reciept for me and gave me the rebate forms to be sent in. Sent in all required info and reciepts to rebate center before any deadlines. 8 wks go by no card-call center and they claim it was lost-remail all paperwork.

I wish home depot would stop the survey they just waste peoples time on line. either give up the 500.00 dollar gift card or stop the on line

this mower has the pivot wheels and cost 500 at home depot. goes forward fine but cannot pull it backwards for nothing. skips, and rips up turf when pulling back. have had in honda shop 3x and warranty runs out in june. had serviced after last season and after 1 lawn it is ng.

As a Home Depot employee, I'll admit that some of the employees are intimidated by customers. Sometimes it just seems that anything that we do, it's not good enough. Before I worked at HD, I used to work at a local hardware store, Do It Best or True Vaule (same owners different Name), and they would not take ANY product that did not have a reciept, would not take back ANY gas powered equipment. I believe at the HD that I work at, some gas powered equipment is returnable under certain amount of days, you can check with the clerk or the store manager.

Last year when I bought my house, I got so excited because then we could get out Home Depot card. Purchased a washer and dryer that was advertised as no interest no payments for 1 year. All the signs in the store reflect some dazzling deal like that. But, the said truth is that Home Depot is taking advantage of people in that they are treaing their customers like they are stupid. Sure, we don't figure out what the sign actually said until we get to the register. My washer and dryer went okay, however I thought that the opportunity to have the card, meant that every purchase was under the same ad as my washer and dryer. It wasn't.

I am so glad to have this opportunity to provide feedback about my service last night. Last night, my girlfriend and I went to the Home Depot in Dacula, GA. I purchased some plumbing and gardening knick-knacks and went to the Garden section check out. The young lady checking us out was personable and chatty. My bill was $15.93. I gave her $21.00 in order to avoid getting $1.00 bills back. I gave her a $20.00 bill and a $1.00 bill. At exactly 8:00 pm, the cashier gave me back 7 cents. When I called attention to the fact my change was $5.00 short, she replied, I dont think so. So I patiently explained to her that I had given her two bills. She remembered that. So then I explained that one of them was a $20.00 bill. I dont think so? she relied. So I asked her how I was able to give her two bills and get back 7 cents on a $15.93 purchase. She became a little confused and flustered trying to figure this (what she thought was an) obvious trick out. Well then she called her Manager for help. Until the Manager showed up, she continued to check out several people behind me, but only if they had a credit or debit card. She couldnt check out anyone with cash. They, like me, just had to suck it up and put up with the inconvenience.

In February of 2008 I went to Home Depot, Gerrard Square, to arrange a bathroom renovation. The bahtroom consultant took my order and arranged for Valleywood Renovations, the contractor for Home Depot to do the work. They were late getting started. They delayed the start date 3 times and finally got started on March 26, 2008. They sent over 2 young guys who turned out to be pretty immature. The installation has had to be redone three times due to ill fitting parts ie. a bathtub that was too long. The tiles around the tub were not lined up properly and looked sloppy.

parts missing from grill model 720-0396 Missing rotissarie and Igniter for back burner. There is no booklet with the grill

Received Home Depot Account Statement stating: Payment due date: March 30, 2008. Minimum Payment Due*: $0.00. New Balance Revolving: $0.00. Promotion Balance: $993.23. I search the confusing statement and see an asterick beside the word Due and on scanning the document I squint and see tiny tiny words that state to avoid paying accrued finance charges you must pay off your promotion balance by the expiration date shown. Further print (not in bold) but typed discreetly between a very bad and confusing layout stated in order to avoid paying the accrued finance charges associated with this purchase, please pay $662.09 by the promotion expiration date or the payment due date on this statement. I called the 800 tel. number on March 30 and punch in my account number and listen to the auto. message which stated no payment is due at this time. I'm confused. I then speak to a rep. who tells me I need to pay $662.09 by the end of today i.e. March 30. I feel their Statements & auto message services are set up to confuse and deceive customers. If I had not persisted in trying to understand my billing statement, I would have owed a lot of interest by the time next month's bill arrived! How many customers get billed with finance charges by Home Depot's sneaky statements!!

On March 26,2008 I had an occasion to issue a handicap parking citation to employee Antria McKay of Home Depot #387, at store #352. I was working the security detail at store #352 in New Orleans, when I noticed a black truck illegal parked in the handicap zone. I attempted to issue a citation but there was no license plate on the vehicle. I made several pages for the driver of the black truck parked in the handicap zone to move the vehicle. I waited about 15mins before Antria McKay can out of the store. Ms. McKay stated that the vehicle belongs to a New Orleans Police Officer and that she doesn't have any papers on the vehicle. Ms. McKay was issued a citation for being parked in handicap zone without a tag. Ms. McKay was very upset and stated that the ticket will be taken care of.

I bought a Cub Cadet lawn tractor LEMON that has been to repair shop more than it has been used. This is 4th tractor I have gotten and this one is the worst.

Concrete anchor bolts tore when I screw it with normal torque. This type of bolt has be much stronger than regular bolt because it will be anchored to concrete.

I made an appointment through a home show in St Joe. for a price quote on a shower stall and tub liner. Even after the phone ordeal, I had a sales person come out who was very kind, but what turned me off to continue dealing with home depot was when he excused himself to go to his car to make a call to his manager before giving me a quote. I felt it was unprofessional to leave to make a call. I felt that the call should have been made and not so secret, was there something to hide or what? If this is the procedure then you need to make changes. I have purchased all my appliances through home depot and also my daughter's, but will not be signing any contract jobs.

I was recently shopping with my little sister, when we noticed one of the associates staring at her. He was tall and balding. I didn't think anything about it, except that he wouldn't take his eyes off of us. It creeps me out, because she is only 13 years old, and I'm 19. He kept smiling at me when we walked past him. Then he came over and stood a little too close to me and asked us if everything was okay. I told him that we would be fine, and he said you sure are. I so disturbed by this experience that we just dropped the tape measure that we were looking for and left the store.

I had a hole saw problem and realized I needed an attachment. When I arrived at the store I found several attachments under different brand names. Not being able to break the packaging and see which would fit, I looked for an orange adorned assistant. There were none. I spent the next ten minutes searching three to five aisles either way. People were now piling up in the tool department, all impatient. I then went to customer service and asked if she would page one. She did. I returned to the tool department. There were even more disgruntled customers. I talked to a couple who needed assistance on a power saw. They said they also asked CS to page and got no results. I paid too much for a single drill bit to get me out of there and get my job done tonight. I will make a concerted effort to stay away from HD in the future. If I need paint, I will go to a paint store. If I want plants, I will go to a nursery. If I need another big box store that sells tools, I will go to Lowes. If your creators have no regrets about driving all the helpful, faithful hardware stores out of business and force us to have to come to you, the least you can do is have someone there to talk to. Thanks for nothing.

I purchased what I thought were Home Depot cards for my mother for Christmas at a K-mart near me, for $100.00. When we went to Home Depot to use them, we found they were racing cards. The bright orange card with Tony Stewart with Home Depot across his chest is very misleading. I guess the warnings for reading gift cards should be taken seriously. I think you should take a look at the cards to avoid any future loss to Home Depot.

After getting some 3/8 compression fittings for customers new sinks, 8 out of 10 leaked. When returning the product, the managers first answer was: You are the 1st to complain about it. She was totally familiar with the product and how bad it was. What about the 4 hours that I have spent messing with it? No discounts there.

In December 2006 I bought a lawn mower from Home Depot in Dublin, Georgia under the assumption is was no payments, no interest for 12 months and no payments were to be made until January 2008. I sent payments from 1/2007- 11/2007 and paid the amount in full that was financed on the Home Depot card. I never received a bill and at 8:17 P.M. EST I received a telephone call from some individual (who gave a bogus name) that I had an outstanding overdue bill of $310.82 on this account. I assume this was for billed finance charges. Don't send a bill, just rack up charges and make a telephone call. This bill was paid in full in November, 2007 before the promotional period ended and before the first payment was even due.

I bought floor covering. When I used my HD card, the $600 was applied to a 12 month no interest promotion WITHOUT MY KNOWLEDGE. I canceled the order in the same billing period and the credit appeared on my statement. Many months later, I was hit with a huge balance due with no explanation. I pay my bills on time. When I called, they explained about the promotional interest due because I had not paid an item off within 12 months. I asked what item. They couldn't tell me BECAUSE THEY ONLY KEEP RECORDS FOR 6 MONTHS! How can a company legally bind me to a contract without my consent and not even keep a record of it? I was able to retrieve my old statements and sent them to HD to prove that I had returned the item and that they had charged me interest for 12 months on something I didn't purchase. I'm refusing to pay the interest and the late fees which are accruing every month. I make a regular payment only. They have not replied to me.

I called the latest and greatest division at Home Depot called Home Services to set up an appointment to have my bathtub replaced and my shower tiled. A salesman came out and showed me various remodeling estimates in my area and then gave me an estimate of over $22,000. He refused to break out the price of the materials (for example, he would not tell me the price of the actual bathtub) and told me that he could not do that because he everything was a packaged price. I'm a little confused because I was not asking for the cost of a bathroom remodel. The only thing I wanted was a new bathtub to replace the existing tub and the current shower to be re-tiled. All of the plumbing is there, the cabinets are not to be replaced, the counter top was fine, the placement of the shower and the bathtub would remain the same, yet I was paying basically the same amount as a brand new pool for two things in my bathroom. Shame on this new division of Home Depot called Home Services. I have used Home Depot in the past for many projects and they have never refused to break out the estimate and they have always given me a reasonable price for installation. This latest and greatest division is a rip-off so don't use them!

Last July (07/12/07) we purchased Thomasville Cabinets totaling $11,865.06 for our home. We were told by our sales person, Linda Jarvis (LJ94R), at our Local Home Depot (Store 6324), 6335 S. Florida Ave., Lakeland, FL 33813, that we would qualify for a Home Depot Gift Card with any qualifying in-stock and/or special order of kitchen cabinet purchase. The form states clearly the offer was valid for purchases between 7/12/07 and 8/5/07, and that purchases of $7500 or more would get a $750 The Home Depot Gift Card. We originally submitted all the information on line as requested. We waited for our gift card to arrive. Nothing happened, so my husband went to the store and Linda called for him (as he is hard of hearing). They said they had no record of receiving our request, and we should try submitting it by mail. I do not know who she spoke with. My husband had copies made of all the required paper work, the paid receipt, the copy of the rebate form, the detailed copy of the cabinet order, each piece down to the hinges. He then took it to the post office, mailed it Priority Mail with signature confirmation, at a cost of $6.70 This was received at their Phoenix AZ office on December 24, 2007, signed for by T. McCann. Again we waited and heard nothing. My husband attempted to contact him through e-mail. On 1/31 we received an e-mail reply from Jennie H9221 asking us to again submit all the information and this time send it to the Customer Service Dept., PO Box 52901, Phoenix, AZ 85072.

I orderd a 75.00 gift card. Never received it, and they said that they are not responsible for loss in the mail. Nobody wanted to help on the phone; they just do not understand. The $75.00 that is owed to me is just lost.

My husband and I received several Home Depot gift cards as wedding presents - they totaled $200. On February 10, 2008, we went to the homedepot.com website to pick out some light fixtures. Everything we wanted to buy was listed as available online only, so we figured we could buy them online using the gift cards. When we started the checkout process, we couldn't find anywhere to enter the gift cards for a credit. My husband called Home Depot customer service, and they told us that there was no way for us to pay for an online order with a gift card.

I pay my bills in full when they come in. In October 2007, I used a Home Depot credit card to purchase less than $70. The debit wasn't on the October bill because the purchase was too close to the cut-off date. November's bill was $0.00. December's bill never showed up, and during the month I purchased just under $700 worth of toys for my husband's Christmas. Jan. bill showed both amount AND a late fee based on the statement's total (roughly $770), even though the $700 was purchased only 10 days prior to the cut-off date of the statement. When I called to complain about it, I was told that the charge is calculated on the amount due to the account, NOT based on the late amount. Nice racket - don't send the bill, then jack up the charges.

I called my neighborhood Yardbirds/Home Depot and was given canned directions to my store, the store hours, etc., etc., etc. Then, since I did not know the extension of the person I wished to speak to, the recorded message went through all of the departments in the store, but made no mention of the department I wanted. By the time I was able to reach the garden/yard department I was not a satisfied customer! WHY did they change from user friendly to exasperating canned? I have gone to another store to fulfill my needs for our yard.

I have been buying at Home Depot for approximately 15 years, since they opened in El Paso, Texas. I even built several homes and most of the supplies were purchased from Home Depot. Today, I was returning four circuit breakers and I was informed that I needed a receipt, I did not want the money I was just exchanging them for a different type and I was willing to pay the difference. The clerk tells me that it could NOT be done, that the Home Depot policy was that I had to show receipt even if the breakers had the Home Depot price code. I then called for the manager, after a while some lady who looked like she was a recovering junkie appeared and said she was the manager and that her name was Tish. Before I could present my plead, in a very rude and unprofessional way stated go get your receipt!, and you can not speak to anyone else, as I am the highest person in charge, as though she owned the store. I threw the breakers in their garbage can and walked out. It was not about the money, it is about how they treated me. I first started buying at HD because of the customer service and now I like the customer service at LOWES. Better quality products, better people and it is about how you feel when you enter a store. Thank You.

In Nov 2006, I purchased 4 appliances with 2 rebates due ($2000 purchase). I received the delivery rebate and called on the appliance rebate many times. Got many different answers. Not in their system, not purchased during promo time, can't find the promo mentioned, etc, etc. Finally, after 1 year of phone calls & visits to the store itself (they could not help either), I received a $75 rebate, instead of $250. I am really not happy that Home Depot makes sales by offering these rebates but can/will do nothing when they are not paid. What good are they? Seems fraudulent to me.

I received a flyer in the Thursday Journal News from Home Depot which front page states Stonemark Granite by Innovative Stone starting at $56 per sq ft. installed 15 year warranty, also Silestone starting at $59 sq ft installed and Dupont Corian starting at $37 per sq ft installed, all with 15 year warranty. I went to the store to purchase for a bath vanity and was told there was a minimum purchase of $1200 and since my counter was only 10 sq ft, the ad didn't apply. This is clearly a case of false advertising and they should make good on the sale. I feel they should be responsible for their ad which in no way mentions this minimum.

Upon paying my bill yesterday with my Home Depot Credit card, I was informed that the customary 10% discount for military personnel was no longer given at this store location. The clerk said it was at the manager's discretion to give it or not. Other Home Depots in my area give the discount, why not this one? What does this manager have against the military?

Went into Home Depot to order tub. No one was in the department, so I went to customer service. They said you have to order in the department. Paged Lenny for 10 minutes to no avail. Went home and ordered Kohler tub on the internet, and I was eligible for a $25 gift card. Sent in rebate form and was advised not eligible. Called and read them the model number SKU from the internet 3 times. When the customer service rep wanted me to read it a fourth time, I advised her I had an MS in Accounting and asked her for her supervisor. She said the supervisor was not available, and would call me back. Never did. I'm still ** the rebate after getting a $20 Home Depot "I'm sorry" card--but they are still not fixing the problem. I will go to Lowe's forever, after I get out of this. Home Depot also sells American Standard faucets for Kitchen and Bath which are possibly leaky. Emotional trauma of dealing with people who have little concern about you. Home Depot used to care.

I purchased trex decking at the Home Depot. My total was $1726.56 and at the time they were offering a $50.00 rebate for every $500.00 spent. but I was not even told about the rebate at the store. I found out at home online. The purchase was on 06/01/07. I downloaded all information and forms online and mailed on 06/02/07. It is now 01/13/08 and after many phone calls and promises from at least three different supervisers, I still have not received the rebate. I was told I did qualify? The home depot just lost me as a customer. Do yourself a favor and shop someplace where they value there customers better.

I bought a propane tank, that when I filled it, leaked. This was a 100 pound tank. They gave me a new tank. Jerry told me when I brought it back that they would refund me store credit of $80.00 for the Propane. I have stopped by the store several times, and now nobody nows anything about it. I have asked for the store Managers to try resolve this problem. Will you help me to resolve this? I'm getting frustrated as customer!

This store is a mess: merchandise without price, and we have to chase someone to help with prices. I went there to return caulking that was dried, and it was purchased about a week before. They would not let me return it because I did not have my license on me, and it was purchased from someone who I was working for. I explained and showed to the assistant manager that the caulking was dried. She didn't care. I told her that the caulking should be removed from the shelves to avoid more problems; she just ignored what I said.

We purchased Glidden Evermore paint for the exterior of our home during the Home Depot 2007 Memorial Day sale. The TV ads boasted 25% off all Glidden Evermore paint. No mention of rebate. It wasn't until we got to the service counter to pay that we were informed it was a rebate and not cash register discount. We purchased the paint and supplies anyway, because it had taken us three hours to collect everything. Our total purchase for the day was $1218.60; $294.86 was eligible Glidden Evermore paint. I filled out all of the forms and sent them in with UPC seals from the paint, well before the June deadline. In September I called because the rebate card for the ladder we purchased at the same time had come, but nothing for the paint. They said it wasn't in their system, and they couldn't find the campaign I was talking about. They said they would resubmit and it should arrive soon.

I returned a tool I purchased at the Home Depot,Danbury. When I purchased the tool in Danbury I was pitched to sign up for a Home Depot Master card.(I already have a Home Depot Commercial Credit Card). the pitch was that if I signed up for the card i would get $100 taken off the price of the framing gun I was purchasing. Great.

I had an Insulation Rebate for $500.00. I sent in the receipts and received $100.00. After several calls and emails, was told to fax again. Finally received another $300.00. They still owe me $100.

I was in Home Depot and bought a few items, among them sanding discs. When I got to my van, I noticed the sanding discs were not in the bag, so I went back to the cashier. The cashier said that the discs must have gone out the door in a bag with the customer that had been behind me. Knowing these were the only discs on the shelf, I asked for my money back. The cashier could not give me my money back, so this is when I asked for a Manager. Traly, the Manager, told me I needed to walk to the other end of the store and stand in line and get my money back from the return desk. I told her I didn't have time to wait in line at the desk (after waiting 15 minutes just to check out originally), and I needed her to take care of it. Traly stomped off, and after a little thought, I walked over to the return desk thinking it was unfair not to walk over with her.

I received a $100 credit on a gift card for a return made to Home Depot. The item was bought with my own hard earned money. I wanted to use my credit to buy a gift card for my in-laws for Christmas. They wouldn't let me, said it was store policy and that was that. The customer care manager couldn't answer why, only to say that it was the decision of the CEO. I asked for the phone number, and she gave me an address because he cannot be contacted by phone. There should be no good reason why I cannot use my Home Depot credit that originally came from my money to buy a Home Depot gift card. The CEO is Frank Blake at 2455 Paces Ferry, Atlanta, GA, 30339.

I quickly tried to order a gift card online for my perpetually-remodeling brother for Christmas. Their site was confusing enough (and I am a website programmer) that I put my address in where his should be. I immediately called to correct the error. After following their tortuous automatic phone menu, I was told by the very sleepy girl on the phone that I would have to call back when it was in the system. But if I didn't call back in the crucial short period between the time it hit the system and when it was sent out, there was nothing I could do about it. So, still late for work, I waited the suggested 30 minutes.

I bought a $100 gift card and used part of the balance once. The card has a balance of $42.70, which Home Depot has verified. I lost the card (actually I think it went through the shredder with the junk mail by accident). I've been to the local store on seven different occasions to try to get a replacement card. I have the original purchase receipt and the one from the sale before the card was lost. They can only verify the card balance and cannot figure a way to assign a new card to replace the missing one. No one has used the card since I lost it, as the balance has not changed. The store manager even called corporate office on one of my visits. She handed the phone over to me and I talked to them about it. They took down all my information and said that they would get back to me, that was two weeks ago. I feel the local store is trying, but not able to do anything about it. Sounds like a class action lawsuit needs to be filed to make corporate office change their policy.

We bought a building that we intend to use as a cabin, built by classic manor, that we were told we would get a 10% discount on if we bought by a certain date. We bought the building, had it installed, and it was paid for in advance. Sent in the proper forms and were advised the rebate was being sent. It didn't come so we called and was told it was sent to our previous address. I gave them the correct address and were told it would be sent again. this has been repeated over and over. I went to the store and the assistant manager tried at least three times to get them to send it and was told it was in the mail. This began in May 07, it's now Dec 07 and we feel they are never going to send it which I would say is fraud..

I purchased a floor lamp. Parts were missing and Ihad togo back to the store to get a replacement part (lamp shades), which took my time and fuel. I purchased a package of 2 touch battery operated lights andone did not work, so back to store and waste my time and fuel. They are selling bottom of the line merchandise. I have no problem with returns but it is a pain.

I applied for a home loan and was told that Home depot had reported one late payment in June of 2007 of 30 days. I pulled my monthly check register and found that the payment was made on time and the check had already cleared. I made a copy of the check and the previous months payment and mailed it to Home Depot. I received a letter stating that the information on the credit report was not going to be changed and basically, there was nothing that they were going to do to correct this. I called numerous offices at Home Depot and finally got a person who gave me some real good advice. He told me to challange Home Depot at the credit reporting services. I wrote a letter to all three services and asked for Home Depot to REAFFIRM the credit information which puts the monkey on Home Depots back. I have also sent in complaints through the Better Business Bureau. I'm waiting to see if this works.

We ordered a Tuff Shed that had a $450.00 rebate for paint. They set up the shed and paint it and you send in to get the money back. We had sent in the rebate a couple of days after the purchase and have not gotten a check. I called the customer service depatment listed on the rebate center and they told me we did not qualify for the rebate. So I called the local store where we purchased the shed and they were very nice and they called the rebate center. The rebate center had entered incorrect information and it had been denied. So the girl at HD told them all of the correct information and was told it would be corrected and that was in Aug. Still nothing. I called the rebate center and was told we were denied again. I called the Local HD again and talked to special services and she faxed them the correct information in Nov. I called today and they told me another 6 to 8 weeks. I said since I have been waiting since July if they could send me a check? No exceptions.

The morning of December 1, 2007, I was taking the garbage out when I notice shattered glass all over my patio. After closer investiagation it was apparant that the glass came from the Hamption Bay table, glass is 44 diameter, what we purchased about two months prior. I checked with Home Depot to order a new top and the manager at Home Depot, through the clerk in the lawn and garden department, said to contact Hampton Bay, through the webb, or a glass company.

In December, 2005 we purchased a Hampton Bay Charm patio set for approximately $600-700. It has lasted quite well until 2 weeks ago, when for no reason one of the swivel chairs broke all 4 welds at once! Since the tags that came with the furniture claimed a 5-year warranty against structural failure, I called each of the two phone numbers. Each was disconnected. I then checked the Hampton Bay Web Site. There were no customer service contact numbers, and it indicated I should go to the Home Depot store for assistance. At the store on 12/1, the first reaction from the customer returns associate was "It is a manufacturer problem, not ours." They managed to dig up a phone number for JRA furniture. I checked with the Store Assistant Manager before I left, confirming what had happened and that I would be calling back if this turned out to be a dead end. I also indicated the rest of the set was fine and I merely wanted a replacement for the broken chair.

I purchased five cans of Behr paint and the resolution is not acceptable. First. the five cans of color did not match. The paints were different colors, and all prepared at the same time. The paint was a standard color based on standardized formula and mix numbering. I returned the five cans of paint to Home Depot. They inspected the paint, and they were indeed two completely different colors. Home Depot's store policy has big orange sign stating: 100% Customer Satisfaction Guaranteed.? I am certainly not satisfied with two different colors and the quality of the paint that was applied to my house. The salesperson stated that the color match computer guarantees that all of the paint would match, especially since it was all being prepared at the same time at time of purchase. My home has two very different colors, and is very noticeable that the paint is different. The paint was applied over the same color Home Depot paint, properly cleaned and prepared for new paint. Therefore, either the person who mixed the paint used the wrong formula, or the mixer selected the wrong tint base to mix. This is human error of Home Depot employee.

Today, I received the Home Depot sale flier in the mail. I saw an item I wanted. I called, and the clerks said that The Home Depot had a quantity of 60 in their inventory. I wanted 6 of them. At least 8 people went out on the floor to look for the item. No one located any of them. I'm still waiting to hear from a clerk. It'll surprise me if I get a phone call. What a waste of time!

As a long-time Home Depot customer, I opened a charge with them months ago. I HAVE EXCELLENT CREDIT and PAY BILLS IMMEDIATELY. Three weeks ago at 9 p.m. I received a phone call concerning my bill with Home Depot. It was a woman demanding payment, and she was very rude. I explained that I never got a bill which she obviously didn't believe. After other questions, I told her I wanted to cancel this card right now. Her remark was she'd cancel as soon as I paid it in full. I said I've never been treated this way before and was upset that she should call so late.

I purchased Home Depot light bulbs, it was supposed to last for many years instead it lasted about 4 months at the most. I will not be purchasing Home Depot brand again

My wife recently purchased a large Christmas display from Home Depot and when I saw it, I knew it was too much to put up so after a few days (we waited for the check to clear our bank), we took the item back to the store. We were told that they have a policy that there is a 10 working day wait to get your money back. My wife showed them the printout from the bank, showing that our check had cleared our bank. The manager stated that their policy, regardless of what we showed them, was 10 working days. She said THEIR computer had to show that the check was cleared. This is so ridiculous.

Last weekend we purchased a stackable washer and dryer from Home Depot. We spent hours with the salesman. He knew the situation we were in with limited space to put a washer and dryer and the urgency of having it. Unfortunately, he made the sale to us but neglected to add the stackable kit needed with the washer and dryer. When the appliances arrived we learned the kit was not a store stock item, and now we have to wait again without the ability to use our appliances until the store can order the stackable unit. VERY POOR CUSTOMER SERVICE ON THEIR PART. I work hard for my money and give good service. I expect the same from others.

I bought a gift card from Home Depot on November 8, 2007 for $700.00. The card was misplaced and I could not find it. On Monday November 12, 2007 around 9:30 am I went back to Home Depot with the receipt. I explained the situation and asked them to pull the card number so they could check if the card has been used. I have been told that the accounting said that the has not been used yet. I asked them if they could deactivate the card and issued me a new one. They said that the would get back to me later.

My wife and I went looking for pipe insulation sleeve. There were no associates in the plumbing area. We searched the store and finally found what we were looking for but there were no UPC labels on ANY of the tubes. When we brought it to the cashier he paged for someone in plumbing and NO ONE CAME TO OUR ASSISTANCE.

A very long story short with Home Depot: It's taken me 10 months to finally get the blinds I ordered installed properly, after repeated incorrect deliveries and installations.

Members of our Glastonbury, CT Veterans chapter and State Veterans Affairs tell us that the manager of the local Home Depot has told all employees to take down all AMERICAN FLAGS in the store. I have gone there this morning to check and all AMERICAN FLAGS were taken down. A very sad day for America. Other Home Depots have not removed the flag, but they were also told in Glastonbury not to give Veterans the 10% discount. I have talked to Mr. Polino, the manager, in person and on the phone. We have been waiting for an answer for over 6 months. The other HOME DEPOTS have been very kind to our veterans. We have decided to boycott Glastonbury.

I purchased a Ryobi 17 curved shaft trimmer at Home Depot, and less than six months later the trimmer stopped working. I took it back to Home Depot, and they said it was no longer under warranty, could not replace it, and I would have to pay $35 so it could be sent to the repair shop to have them check it. This was done 8/19/07; I was told they'd call in about 3 days,. I never got a call. Had to call the store, and they said they would get in touch with the shop and get back to me in a couple days. I still did not hear anything for at least 2 weeks. I went to the store I spoke to a supervisor who said he would talk to the person that handles these problems. I finally did get a call and was told it would take about 3 weeks before the trimmer could be repaired and there is nothing else they could do. My option was to take the trimmer to another repair shop.

My husband and I were in Home Depot to purchase a water tank which we were able to get. However, my husband tried to purchase a barbecue and waited for 45 minutes. So because of the terrible service we left unsatisfied. Both my husband and I work in retail and we know the customer comes first.

I bought a gas grill at Home Depot. The grill was defective (knobs fell off, regulator made a loud noise and one burner would not light). I called the store, and Manager Phil said to bring it back (told him it had been over 90 days, and he said no problem). I loaded it up and took it back. They gave me a gift card for $971.93. We had bought this on a Home Depot charge with 12 months-no interest fees. They refuse to credit our account so we have a gift card, but we will be making payments on that and have no grill. I spoke to Tracy in their corporate office and no help. I spoke to Cherie in corporate and no help. Finally I spoke to Betty, a supervisor, and she refused to do anything--even told me the President of the company would not care, even if I called or wrote to him, as he makes the policy.

The glass table top in our patio set shattered spraying glass all over our back patio. We did not witness the event but found it very strange that nothing appeared to be out of ordinary before. Went to the Home Depot where we purchased the set and was initially given the cold shoulder, stating this was a discontinued item and I would need to go directly to the manufacturer with any issues. After realizing exploding glass was a common problem it become obvious why it is a discontinued item. As you would expect The Home Depot stated that glass is not included in the warranty.

In May I purchased insulation qualifying for a $300 rebate that was submitted in a timely manner. After several months only a $100 rebate was received. Home Depot did not look at the second receipt attached as the submission stated you were to use multiple receipts on one form if applicable. After several emails and several phone calls I was asked to fax the receipts which clearly show that a $200 rebate is still due to me.

Sept. of 2006 I purchased a GE fridge and Range. I sent in all the correct paperwork for a $250 gift card. Of course the salesperson told me $300, but I will let that slide. More than 20 phone calls and and coming up on 1 year, I have still not recieved the card. I have been told everything from my purchases did not meet the requirments to go back to the store and get the SKU's. I will not let them get away with not giving me the card. I don't know how much time I have spent on hold on the phone, but I will get the card!

My wife and I were in the market for a portable dishwasher. We have a Home Depot credit card and checked the stores only to find out they can only be ordered online. Through my employer, I had some gift cards from Home Depot intending to use them to purchase the dishwasher. After checking online, I found out that the dishwasher was only available online and could not be delivered to a local store, but had to be delivered to our home. When it came to the payment screen, unbelievably, there was no option to pay using gift cards.

When I initially purchased the $539.00 dishwasher I was assured that this model at this price qualified for a rebate Gift Card. I meticulously submitted all my documentation and waited for my gift card. Many weeks went by, and a letter arrived stating that I did not qualify for a rebate. A call to your affiliate and I was informed quite simply that it was not processed by THEM correctly and a gift card would be arriving soon. I received another letter from them, again stating the same thing. Another call to them (Daniel #9062) they revealed this time that my appliance DID NOT qualify for a rebate.

WOW I can't believe how many other people are having the same problem that I am with the John Deere L series tractor. The deck on this thing is horrible! I've spent hundreds of dollars in repair on just the deck not to mention the amount of my time I've spend fixing it. We've also had to pay people to mow my lawn and at $75 a pop that must be up to close to $1,000 by now!!!!!!! I guess it's time to buy a new tractor but NOT a john Deere.

i am still without my rebate despite numerous calls and 2 alleged stopped checks

purchase of an area rug. When I went to the local store the selection they had in the store was not anything I could use so I went on line to check out what was available here. I was able to find (2) different styles that I liked and went back to the local store with the required information in hopes they could order it for me. I was told I had to order it myself on line and I could use my gift card to pay for the purchase, however when I went back on line and tried to place my order they wouldn't accept my gift card for payment and when I called to inquire about this I was told I could only use my gift card in a store, where they don't have what I wanted.

My husband and I purchased what we believed was a John Deere riding mower from Home Depot in 2005. It was the most expensive model they had, nearly $3000, and we also purchased all the available attachments. Within a few months of mowing, 1 time each week, 1.5 acres, the mower started having mower deck problems,,,uneaven cutting,pulleys wearing out. My husband went to Home Depot and they could not assist in the repairs except telling him to go to a John Deere dealer.

Received an email 10 MONTHS later stating the gift card had mailed. By then I had moved. I called the customer service number with my rebate and submission number and they told me there is nothing they can do, my rebate record was too old and was not accessible. To top it off, the stainless burners have already rusted and the holes shoot flames out of them, the grill is unusable.