Home Depot Reviews

Unhappy with the process and results with respect to purchase and installation of carpet and vinyl. I am in Gilbert, AZ for a limited period. I believe that I made it clear that I required the vinyl and carpet installed by a certain date. Essentially, it appears to me that the zealous attempt by the sales staff to complete a sale did not consider my requirement for a completed job by a certain date. As a result, I have to hire someone to attend at the property to deal with the vinyl installation, and had to interrupt my painters, etc., and re-group 3 people to return to complete the details that are required.

We have a soap dispenser that is leaking on the motor. This part has been on back order from the factory since before Thanksgiving. How long do I have to wait for this part? I'm demanding a new washer because we have sick people in our home and we need to wash. We have the extended warranty on this and have been getting the run around by Home Depot and the warranty company. Your help would be very helpful.

I printed out the eGift Card I received from my son and went to Home Depot to get some plumbing items. When I went to the cashier, I presented the eGift Card (on an 8 1/2 by 11 computer paper page) for payment. I expected that I would get store credit (on a card) for the remaining balance. I was told they could not do that. So here I have a piece of paper (subject to disintegrating when getting wet) that I have to carry around until I have my full eGift Card amount spent. I find that very, very stupid, and most certainly not customer friendly. Unless that changes, I will request from those that give me Christmas/Birthday presents not ever again to give me a Home Depot eGift Card. I may start asking for Lowe's Gift cards instead, and who knows I might prefer to shop there full time in the future.

TERRIBLE CUSTOMER SERVICES AND THEY CAN CANCEL YOUR ORDER WITHOUT ISSUING A REFUND BACK TO YOU. I place an online order of a dishwasher. It went through without taking my gift card. I called them and I was advised, only thing they can do was to cancel it and reordered it. I told them no, as I can cancel it online and reorder it by myself to apply the gift card. The day before the delivery date, I called and found out the order was cancelled by the online agent. However I was not being notified and the money I paid is not refunded. So home depot just took mine money, cancel your order, not issuing the refund and not letting you know it was cancelled. I have to call them to talk to a local store to get the refund and I spent a total of 5 hrs on the phone just to get the refund.

I bought a generator at Home Depot. It was supposed to be delivered about a week ago. I have been on the telephone with Home Depot and also with the shipping company (Road Runner) most of this week. I have been given the run around by the shipping co and also by Home Depot. This has made me very angry as I had an appointment with an electrical contractor to set it up for me... again today. I was told from the shipping co that could not find it. Home Depot told me they were going to give me a discount for the problems I was having. That I DID not receive. I am very surprised that Home Depot would allow this to happen. I have always bought from Home Depot and was very satisfied. Thank you so much for allowing me to vent my anger.

We recently purchased a home and went to Home Depot in Cumming, GA to purchase flooring and appliances. At the suggestion of the cashier, we applied for a Home Depot Credit Card so we could take advantage of a discount that was not available by paying cash. Standing in line at the store we had a 30-min phone conversation with Home Depot's CC provider (Citibank I believe) who, the home purchase being rather recent, ended up requesting that we email them the "proof of our assets". Not walking around with my laptop and scanner while shopping at Home Depot, I dropped the application and paid cash (total of over $16,000) missing out on the "promised" 10% discount + doing serious damage to my credit rating because of the "declined credit application".

I have some fraudulent charges made on my Home depot consumers credit card. I contacted Citibank and Home Depot on five separate occasions by phone after being sent a threat by Citibank to send my account to a collection agency. They assured me that the charges would be removed. I made a follow up call to check on things and they said they would be sending me some paperwork to fill out and that it would take two to three weeks. I did not receive any paperwork so I called back and they said they were looking into it. Now they have sent my account to a collection agency and I have just received the collection notice from that agency. I just contacted Citibank again and have not been given any way to refute this. They just keep giving me phone numbers to call. Although the numbers are to Citibank Representatives, all they end up doing is giving me another phone number to call. They will not give me any email addresses or physical addresses to make contact to refute. Can you give me any suggestions on how to handle this from here?

Purchased kitchen cabinet work for $16000, signed to pay $4000 at signing, balance on completion. After signing, the salesman offered no interest no payment for 12 months, as long as the balance is paid during the 12 months. No paperwork for this agreement was signed or received. A month later, I received Home Depot credit cards, which I have never used. About then, I received a statement to pay approximately $160 for Home Depot credit services. I sent a check for the amount with note that terms represented were no payments for 12 months. I did not get a reply.

Ordered patio furniture from Home Depot. The shipping company, Reddaway, called and scheduled an appointment on Tuesday to deliver. They neither showed or called after I took the afternoon off. Called Home Depot and was passed through at least 4 representatives that did not find out what was wrong. Reddaway called again and scheduled another delivery... They did not show up nor did they call YET AGAIN. Contacted Home Depot again, and they are not responding at all to me. I expect I will get a refund and nothing else for the waste of my time... That's what you get with a big company - no customer assistance - I am going to search local for my furniture. Good luck if you order anything from the Home Depot and it's delivered by Reddaway.

Let me start by saying as a Veteran I am happy that Home Depot offered a discount to Veterans. Also, I try to purchase everything I can from stores that honor veterans by offering discounts to us for our service to the country. That being said, the Home Depot policy is implemented differently depending on which store and even which cashier helps you in that store. Earlier this month, I started having issues getting the Military discount they advertise. Every time I have gone to Home Depot this month each cashier applies it differently if offered at all. It is frustrating because it is a waste of time not knowing whether I will get the discount or not until after I shop and wait in line. Lowe's gives the same discount without all of the uncertainty. Lowe's has never refused the military discount for any reason.

Waited 2 days for a $1,500 delivery that was promised but never came, was given a lot of excuses like looked like no one was home but never knocked on the door even though a car was in the drive or the second day, it was promised delivery, was told no lift on truck so couldn't deliver??? I paid a person to be at the house both days for moving the items into the house so now they can't tell me when and Deanna will not authorize the items to be loaded into the house as I now only have my daughter there to open the door and I'm 75 y/o and am sick. Doesn't seem like she's much of a resolution person or Home Depot could care less about their customers.

In June of this year (2013), I purchased carpet from Home Depot. The installer failed to bring a vacuum to clean up and wanted to use mine. You can imagine the mess he had created and I said no. I found him using a dirty broom to sweep up the mess. The carpet is of such poor quality that it is fragmenting and I am unable to vacuum as the pills are attached to the carpet. After many of months of attempting to get someone here, they finally have sent someone to take pictures. He admitted this brand of carpet has had numerous complaints. Now they are sending in an independent contractor to survey the carpet. It is under warranty. I am hoping they will put down new carpet and honor their warranty.

Manager at Home Depot Scarborough, Ontario, Canada store ignored our reasonable request for him to send us an emailed written confirmation of his verbal offer to refund our monies. Given the bad customer service at this store, we do not want to waste our time in making a trip, only to have it denied by the likes of department supervisors such as Mirna and Chris at this store.

I submitted blueprints for their pro-desk to do a take off for $240,000 worth of interior doors. My customer's name was on the drawings. The regional Manager, Cameron **, contacted me on the phone and through an email to tell me my customer was on their commercial account list, but he didn't have their contact info (REALLY?). He asked me for the info and I refused. He contacted them anyway to steal the job and cut me out. UNETHICAL!

I purchased a Homelite Weed Eater for 99 Dollars. When I tried to use it for the first time, it would not run properly. I carried it back to exchange it or get a refund which is very simple most of the time. The store refused to exchange or refund the item so I ask to speak to the manager of the store. He said the same thing. I then called Home Depot Customer Relations to find out why I could not exchange the item. Vincent put me on hold while he spoke to Matt, the Store Manager. After a few minutes the customer relations person said he would mail me a $20.00 Store credit and I could rent a weedeater from the store rental department. Yes, that is what Vincent told me. I am in total shock that Home Depot would lose a Customer forever over a 99-Dollar weedeater.

I was getting some work done on my bathroom. After getting my initial visit, I was told I would get a call back. The next day I called and was transferred several times then left on hold for a total of 25 minutes. The reps at Home Depot were not helpful and kept dropping my calls to different lines without notice.

Despite the bad experiences we read about Home Depot cabinet projects, our experience was wonderful. Our installation started 25 days after we signed the contract. We paid $7600 for Martha Stewart White Cabinets and they look awesome (we are also getting a $500 gift card). The installer was a master craftsmen who took his time, was clean, punctual and friendly. When 2 doors arrived scratched, the installer ordered 2 new ones and they were fedexed and were installed on the last day. The install took 3.5 days and the kitchen was usable each night. We live in the Philadelphia Region and the teams they use here are first class.

I had my kitchen redone by Home Depot. They said I would get a $500 gift card within 3 business days. Here it is 3 weeks later and no gift card. I wanted to finish my back splash but it will not be done now before Thanksgiving . I already received a bill from them and they want paid.

I purchased an Ariens 42" riding mower from Home Depot in 2009 along with a four year Extended Service Plan to cover any repairs after the manufacturer's warranty ends. In August 2012 I needed to have some repair work done because the mower wasn't working properly. I contacted Home Depot about the warranty on the mower, which I was told when I purchased it could be located with my name and phone number. Unfortunately, no record was found for the purchase I made of the mower or warranty.

I bought a Roof from Home Depot Oct. 2013 based on 50 yrs Materials, 25 yrs Craftsmanship. Sales is Professional, answers all my questions. Make me peace in mind with all warranties, excellent services if buy the roof from them. So I spend $6K more to compare with other bids. They pulled out City permit under someone else's name. How the Contractor cannot see ** is Different name from the Contract paper I had signed. After collected total amount of the contract from my CC. NO answer... Till I said will dispute back from my CC. Answers said I just bought the house, Citi record not updates. I do other remodeling beside replacement roofing. Other Contractor pulled out City permit from last year, Nov. 2012 under My name. Telling me if I want my name under City permit. Do change it myself. I wonder if their Contractor cannot see the name different between ** and **, can they see there the work that they doing? If Customer service ask me to do change it myself because of their lack of Attention. Will they come repair my Roof if it Leaking???

I purchased an LG washing machine Model # WT5101H on 11/27/2010. From HOME DEPOT and I also purchased the Home Depot extended 4 year warranty plan. It was a $1100.00 washer on sale for $749.00. On 10/6/2013, the machine broke down. I called Home Depot's warranty center on 10/7/2013 to have the washer repaired and they set up an appointment two days later on the 9th and said the repair man would be there between 8am & noon. So on the 9th, I received a call around 11am from the repairman and said he would be there around 5pm. When he got there ,he looked at the machine and said the whole motor assembly would have to be replaced and that it would take 10 to 14 days to get the part which I thought was ridiculous.

I have a two-year extended warranty. I tried calling Home Depot. They told me to call May. We did. I have the warranty with Home Depot as my warranty with Maytag is done. I called Maytag. They told me to call Home Depot. Finally we found a no. to call. They came to fix the washer which would not spin the water out. Did one load of clothes. They had put in a new actuator. The load of clothes did the same thing. Had to wait a week for anyone to come and fix it. Today, the man came and told me I need new control, wait another week. Please if the washer was fixed with the actuator, why did the washer do the same thing? I don't think it could have been that part. Now I have to wait another week for them to order it and then fix it. I am very unhappy with this machine. This should have never happened in one year. I only live here alone, no kids so I don't use it that much. Would appreciate a reply to know what I can do to get it fixed sooner. I thought Maytag was a good brand. Now I don't know. Thank you.

I wrote a complaint back on 10/7/13 and after writing the complaint which basically read that in the Home Depot world the right hand does not know what the left hand is doing. I also wrote that I was not happy because we purchased a custom door, a few windows, gutters and siding. We were asked for a $6000 deposit which we happily gave, excited to get the ball rolling. I was told that our door should be in in about 10 days. Well, 10 days came and went, no door. After another week my husband called to check on the status of the door. We were then told that we had to come up with another $2,500 before they would even order the door. I don't have that kind of money sitting around. We thought that the $6,000 deposit was for everything. So now we had given Home Depot $8,500 and nothing had been done to our home. Then we received two calls from Home Depot wanting more money. No work had even started (what could they possibly want more money for?) We already gave them $8,500 and no work had even started.

Thanks Bob at the Springfield, MA location for fixing my issue with AE Factory!!

case resolved.. don't give up pursue your complaint.. BLESS YOU HOME DEPOT. after 2 months of no washer. i bought another washer off craigs list and it worked .so much laundry after 2 months....

We bought a GE refrigerator from Home Depot 3 years ago and it breaks down at least twice in a year. Whenever I contact Home Depot, they take at least 3 days to dispatch a technician even after I tell them the fridge is not working at all. It has been the same case over the last 3 years and I am clearly very disappointed with their service and the worst part is that they keep changing appointments without having the basic courtesy to inform people. Worst customer service ever!!

I purchased a $260 roofing nailer and a $50 replacement warranty. I was told all you have to do is bring it back and they would replace it, no hassles, no questions asked. It broke, I was told that the replacement warranty does not kick in until after the five-year product warranty. They said they could send out under the factory warranty for repair. They just called and said that it is in and I owe $95 for the "warranty" repair. I have purchased several of these useless scam warranties.

Purchased gutters/leaf protection 10/06/12. Leaks all around the house and garage. Down spout gushing water every time it rained. Leaf protection froze in winter creating heavy thick blanket of snow. When snow melted, created black ice in front of doors. Could not keep salted enough in winter. As a result, 3 people fell. Contacted the "team" assigned. There started my journey of endless calls with no call backs, endless voicemails, unprofessional attitudes, blame games and emails from home, work and in store.

I bought your Ridgid Fuego twin blade saw but I cannot get replacement blades for it. They aren't even on your online store. I live in NM but am working in Wyoming and Colorado. I have a $130 saw sitting in my truck but can't use. I have also had problems getting Diablo Hardie blades. I called your Loveland store and they had 7. However after a long drive from Cheyenne, there was none. I have experienced this with other items as well such as hooks for our nail guns and siding nail coils. I own a growing business and have been using your stores for everything. Now I will have to find a more dependable supplier. If I don't have what I need, I don't make money. Thankfully, there are many other suppliers that want my business. Unfortunately, I am also stuck with a useless saw.

A charge of $811.88 was made in the Seguin, Texas store on 10-10-2013 for two gift cards. No ID was required for the use of my card, which was copied, and my account was charged for that amount. Home Depot is irresponsible in not checking ID, especially for that large of an amount and for gift cards. Home Depot stated they could do nothing about it.

This is the first time I have left a review here, but I have had such a living nightmare with HomeDepot that I felt compelled to warn others. I wanted to order a log splitter. The nearest Home Depot is an 860-mile round trip drive so I decided to order it online since they advertise free delivery (what they advertise and what they do are two different things). I only had $750 available on my Home Depot credit card so when payment time came, I was prepared to give them my VISA card for the balance; but surprise (wait, not really because HD is extremely dysfunctional) they will not allow you to pay with two different credit cards even if one is their own! After a rude explanation of why they couldn't use two credit cards, the agent said, "You will have to buy a Home Depot gift card, we can accept that!"

We have been a customer at Home Depot for some time. I have never felt so offended by any of your employees. I live in Laurens, SC, but as a Contractor, I purchase my materials at the store located in Simpsonville, SC. Well, this past month, I was checking out and the Cashier by the name of Cabby was the most ruden person can imagine. My husband is Hispanic and since the cashier Name Tag - said " Yo Hablo Espanol", he asked her a question in Spanish and the employee felt offended, telling him, "She does not speak Spanish and if he was going to live in the United State he must speak English".

My husband and I had shopped around before deciding to go with Home Depot for our home improvement needs. From the very beginning we have had issues. I don't believe the right hand knows what they left hand is doing and there is no communication between your companies employees. We started this process back in August and as of 10/7/13 nothing has been done. From the very 1st day we had a gentleman come out (Mark **). While Mark was at our home someone called to schedule a representative to come out. Mark seemed to have things moving along and another representative called a few days later to schedule someone out (we told them that someone has already been out). We thought we finally had things moving along.

Home Depot (Mesa, AZ - Power Rd. and Superstition Springs). Son purchased a DeWalt DC390 DeWalt Circular Saw from store and gave it to me. Unit appeared nearly dead after 18 Volt battery charge and I returned it to store as I had not actually been able to use it. All employees who looked at agreed it appeared new in the kit box enclosure with charger and battery. I did not have store receipt but also never had a problem with Home Depot before and was willing to accept a store credit. Saw is $200.00 plus tax. They looked in computers and made phone calls and tried to tell me they didn't carry the saw in that form even though the unit is the first one to pop up on their website. They attempted to tell me I purchased it at Lowe's or Sears because they did not carry it.

I purchased a Maytag refrigerator double doors on top with freezer on bottom draw. I purchased an extended warranty for an additional 4 years after the one-year warranty run out. Well after one year and twenty days, the freezer stopped working on a Wednesday. I called Maytag and gave them info on serial number, invoice # and sales date. They told me I was over the one-year date so they could not do anything for me at all under no uncertain terms. I then called the warranty company to get service and was told the earliest they could get to me was the following Tuesday as their contact with a service repair company they use was (4) counties away.

Ordered on 9/2/13 delivery scheduled for 9/10/13. Paid for a dishwasher on HomeDepot.com and selected all recommended parts and put into notes approval to charge anything needed for the install. On 9/10/13, a delivery man before entering the kitchen area says, "Do you want the bad news now? We can not do anything with your dishwasher regarding install because of our policies." I explained to him my order and we were charged for delivery, set up and the additional parts and he became aggressive, stormed out of the residence slamming my door.

I bought a lawnmower a few days ago and when I got home, I found a crack on it. I went to Home Depot and the managers were rude to me and were pretty racist. They would not return it but when I was going to buy it, they said we can return within 30 days and I just bought it 9 days ago so they were basically lying to me.

During two years of renovation of my home, my initial contact with HD was for counter tops. Let's just say it cost me time and money. Eventually, they straightened it out due to one helpful manager. However, on another attempt to return a failing weed eater, which one could easily tell it was brand new, I admit, used it once and then would not stay running. Seems their policy for GAS equipment is they do not take back if no receipt is available. The policy is wrong, and basically I am out the amount for the weed eater. I have never had any issue when going to Lowe's and from here on out, I will never go to Home Depot. They have lost my business for good and I will surely voice my opinion to friends, relatives, etc. by their own policy which leaves a customer unhappy has expandable repercustsons. I may be out the cost of a weed eater but over time, they will be out hundreds of customers. BAD BUSINESS, if you ask me...

Over a period of 3 (yes, three!) years I have spoken to probably 6 different managers to fix a problem and only as it continues to be ignored did I capture some names so they can address it at store 6504 Coit Rd., Richardson Texas.

In Sept. of 2010 I purchased a water heater from the Statesville Home Depot store, which was also installed by them. I paid for a lifetime warranty ($99.53) which includes parts and labor. At the time of purchase and in the store itself, a manager named Dwayne took the time to register my purchase using the store's computer. He assured me that I would never have to worry about retaining and showing a receipt since the registration was permanently archived. I was never provided with any kind of document showing terms of warranty. At the time, I was told it was not necessary and I did not question it further. If I ever needed service all I would ever need to do would be to call the number which he gave me. I watched while he did so and have no doubt that he did so.

I have an issue as well - they are reporting my account as a COLLECTION account, even though it was never late and paid in full in April 2013. I plan on litigation as well.

Home Depot did nothing to help me with the warranty fight I am having with Assurrant, ex. warranty on my 4-yr. Cub Cadet mower. I don't know where to go from here.

I went in to the Ranson, West Virginia store to purchase an interior door that I attempted to buy on-line. The Internet site flagged me at checkout stating that I couldn't buy this door on-line and had to go into the store to purchase it. I went in and the guy couldn't find the door I selected in their computer even after showing him the printout. After spending more than an hour in the store, they were going to get me another door that was $56.00 more than the one I wanted but they were going to doctor the price in the computer leaving me to think I was getting what I came in for. I was reluctant at this point due to the fact that they were using terms like "BS the computer" and "manipulate the price". I never knew what I was getting, they just kept telling me that it was the same door.

They say they have a no dogs policy in Home Depot, but the store on Sports Arena Blvd (0674) in San Diego allows dogs in all the time. Everything from Chihuahua's (no big deal) to Pit Bulls, Russian Wolf Hounds (ok, they're docile, but I literally tripped over 2 lying in the aisle). They have carefully cut out the icon on the door that indicates "no dogs". I'm a dog lover, but I think this is a recipe for disaster. They are NOT Service Dogs - there are no orange vests and there are way, way too many of them. It's really getting scary having to encounter dogs you don't know in tight quarters. I can't believe they are risking this kind of liability.

I was renovating a condo in Knoxville, TN. I am very familiar with the Home Depots in my area, but not so in Knoxville. I we meet a salesman named Oscar. I did not ask his last name. He was genuinely helpful, and not only assisted us in lumber, but got help for us in other areas. It was a large project that my son, daughter, and I needed to complete in a timely manner, so every moment we saved looking, we could use in working. I believe we were in that store 15 times or more. If Oscar was working, he displayed the same helpful nature, and a smile. Most people would just laugh at our unprofessional antics, but we do get the job done. I just wanted to say thanks, because as an employer, I know that a company's most valuable asset is the team that takes care of the customer. I can't say I didn't visit the blue and gray store, but I can say I visited less because of Oscar.

THD employer fraudulent activity after appointment (hiring) and during retention employment practices. I applied for the advertised Head Cashier job offered on their website and at Indeed.com. I was offered the Head Cashier position for employment with THD. I accepted the Head Cashier position with THD. After completing the majority of the planned computerized training (about 42 hrs over 2-wk period that included about an hour training on register), I started working on the register with real customers. I was scheduled, worked, and compensated in a "Cashier" position at THD for a period spanning over five (5) weeks. I was never scheduled, worked, or compensated in a "Head Cashier" position. Conclusion - This is fraud (misrepresentation) action and unfair employment practice. The "Cashier" job position is different and separate from a "Head Cashier" job position. The Head Cashier position is a supervisory position, involves more responsibility, etc., and therefore more pay.

I was notified by my Credit Monitoring service that my HD credit card account had been closed by HD - that there was zero balance and that I always paid my account on time. After calling HD I was told that it was because I didn't use it for a while. Interesting enough I was planning to do an addition onto my house and buy the materials from HD using the no interest option. Sad that I get the notification from my CC monitoring service and not HD. Anyway, are you aware that if an account is closed it has a negative effect on your credit rating? I plan to file a class action lawsuit against HD for this action that was taken by them against me and am seeking to find other customers who have had the same experience. Please leave a note here and I will get in touch with you about this. If there are no others then I will fill this on my own.

There is a very good reason they make you sign an Arbitration Clause up front. That is the KY Jelly. I should have paid attention then. On May 26th we ordered two custom vinyl windows to be installed... a process that we were told would take about three weeks. And then things with the Orange Borg went downhill from there. First, we had to open a Home Depot card to get the "great deal"... no discount, just a great deal. Remember NO DISCOUNT. Second, the installers will be out within four days to do the final measurements, and finalize the order.

I used a Home Depot store credit card for an online purchase. HD cancelled the order and refunded my credit card charge but not my $20 on the HD store credit card. I have spent more than 3 hrs. on the phone trying to correct this situation. I was told this morning, three days after the card was charged, that Home Depot corporate office will issue a new card by mail within ten days. I'll never shop there again.

From beginning to end, our experience with the Home Depot store in Logan Square was awful. From the onset, it was very difficult to get a hold of anyone at the store. All told, we spent hours on hold only to find the person we needed to speak with was unavailable or not working that day. Eventually, we picked out our materials and had someone come in to take an assessment. Our plan was to replace the tile on the floor and in the bath while removing tile from one of the walls. The wall from which we were removing tile was to be painted.

It took a very long time to get customer service. The reps could not be understood, very broken English. I am now on my third visit with Assurant Solutions. Fridge is still not fixed, so I have to start all over calling India (I am assuming). Horrible experience. I will not buy another appliance from Home Depot because of this experience. I have asked to speak to a supervisor several times with no luck.

I purchased four appliances from the Home Depot, Roswell, GA location on 11/18/2010. I bought a GE refrigerator, GE gas range, GE microwave oven and GE dishwasher. I bought the Home Depot Extended warranty on each appliance for $79.95 each. I recently needed a service call on the GE dishwasher. I called the 877 number in my Home Dept Warranty booklet. After giving the specifics on my dishwasher purchase, I was told my warranty had been cancelled by the store. I did not cancel the warranty. I never authorized the store or anyone to cancel the extended warranties. I was told to go to the store and get a Purge Order. I got the Purge Order and faxed it to the warranty company called Assurant. I called Assurant to schedule a service the following day. They claimed that they just got the Purge Order and their contract department must review the Purge Order and re-write the contract. I should call back in 2 to 3 business days.

Having purchased every square foot of flooring in my house from Home Depot, I find it unfortunate to bring this long running episode to the attention of Home Depot corporate. Approximately 3 years ago I had 425 sq feet of tile installed. It was a match to the last tile installed 2 years prior. The installer from Carpet Pros was Mario, the same crew that did the job previously. As he had the first time, he was trying to milk cash from me for work he said was not on his order, i.e., "This is not on my order sheet but for $60 cash I will do the job. Otherwise it will cost you $90 if you call Home Depot." I called Home Depot Customer Service about this unprofessional conduct and they obviously did not notify Carpet Pros because Joe, the Carpet Pros manager said he was unaware.

I came to buy at Home Depot of LAUREL in MARYLAND because we need 80 sq. yd. of vinyl flooring and after 30 minutes of asking if I could get help with my purchase, a person approached me to say that I had no one to attend and they were busy. I was in need of updating from employees and I drove for 30 minutes more.

On 5/25/13, I purchased a door including installation from Home Depot on GunHill Road, in Bronx, NY. I was informed it would take approximately 3 weeks to a month for the manufacturer (Jeld-Wen Windows & Doors) to custom-make it to the specifications I requested. Then it would be shipped to the installation company (MAC) who would then contact me to set up a date for installation. The installation would take approximately one day. I went to Home Depot sometime during the week of 6/23/13 to purchase keys and a deadbolt lock for the new door, and ran into the Sales Associate in the Doors & Window Department who informed me that my door should be arriving at the installation company by 7/1/13. I decided to take some initiative and contact MAC to schedule a date for installation on 7/2/13. They informed me that the door did not arrive yet and it should be in by the end of the week.

I purchased a dishwasher for my mother in San Diego. The sales personnel gave me a checklist of what needed to be done before the installation technicians arrived. Everything was in order until the delivery. The technicians came in, looked under the sink and said they would not install the unit because an air gap, required by local code, was not installed. The sales clerk did not mention the requirement. Nowhere in the literature does it mention this being a requirement. The installation instruction from the manufacturer indicates that it is an option but not necessary. Part of the sales pitch was that the technicians would remove and haul off the old dishwasher.

I am submitting this on behalf of my Dad. He is a Disabled Veteran and the Home Depot is taking advantage of him and promoting unfair business practices. My father bought an Ariens Riding Lawn Mower from them and it broke on the first use. He paid to fix it and as soon as it was back, it was messing up again. The Mower Deck was not lifting despite the handle coming up. Eventually, a blade broke so he called the local Home Depot and they gave him the run around. Finally, after contacting the Corporate HQ, he got through to a man named Mike **. My father was told that Home Depot was sending someone out to pick up the lawn mower and after my father paid to get it fixed, it would be delivered to the Home Depot and he would be given his money back minus the money for the repairs.

I bought a GE crap dishwasher; it didn't work. I contacted the store in Milltown, NJ. The appliance clerk said, "You bought it, you keep it!"

As a contractor, I have spent THOUSANDS at Home Depot - until now. I ordered a dishwasher for a rental unit. The delivery truck arrived with THREE dishwashers (all charged to my HD card). I have been working with HD so-called "Customer Service" for THREE WEEKS to get this fixed. Five locations and 11, yes ELEVEN associates since - no progress. Nobody can find the order. The store (Canoga Park, CA) is NO help. Three managers later... nothing!! HD is run like Washington, DC!!!

My hurricane protection (accordion shutters) and impact windows (two jobs) were ordered from Home Depot on April 23 (as were a garage door and front door). I was assured and reassured on at least four occasions that the job would be done before or around the first part of hurricane season (June 1). Only after threatening to cancel the job did anyone bother to come out and measure the windows/shutters. This was done on May 16, wherein the contracted measurer said he would put in the job order that evening or the next day and I would get a call the following week about installation, which should take about 3-4 weeks or less. He further stated everything would be done, at the latest, by mid June. I received a call around the first part of June and was told a permit was applied for June 5. Yesterday, June 14, I received a call whereby I was informed the ETA for the windows was July 10. JULY 10??? I asked about the hurricane protection and was informed they wouldn't do that until AFTER the windows were installed. A separate job, having nothing to do with the shutters.

My complaint is almost identical to L in New Jersey on May 27. Circa June 8, 2013, I have been extremely loyal to Home Depot and was returning an item valued at about $3 on a mixed tender receipt of cash and Home Depot gift card. The receipt was for about $100; $50 cash and $50 HD gift card. When the cashier told me she had to issue a store credit because of the gift card portion of the receipt, I shrugged and understood. But when she REQUIRED MY ID, I just about lost it. I asked to see the manager who parroted the cashier with "That is just how our system works" routine.

Over the last two weeks, I have made 3 trips to Home Depot to purchase a storage shed. It is 10 miles one-way. I have over 3 hours of my time involved in trying to spend a large amount of money in their store. The first time, I had lumber and a shed at the truck rental desk to be told it could be hours or all day before the truck comes back (they won't deliver). Having to be at work in 2 hours, I couldn't wait. FYI, the truck was parked outside the door as I walked out. I went back in and they said it was on hold, which they have told me 3 times it's first come first serve. The second time, I checked on the truck first. Same thing, it was on hold. Third time, I checked on truck and it was out, could be 10 minutes or all day.

Four years ago I bought a $499 lawn mower from Home Depot. After 2 years, the thing started shaking. I brought it to Home Depot for repair. The shaft was bent. They said I hit something. The deck was messed up and the motor was in bad shape. NO warranty. I did not cut the lawn all the time, so fool on me. I bought the same lawnmower because the guy at Home Depot said the Honda is a great lawnmower. Now this new lawnmower has only been used by me. Today, 2 years later, the lawnmower is doing the same thing and the motor was coming off the deck and broke the frame. Back to Home Depot. They have to look at it.

I have shopped at your stores for many years and have received a discount for Veterans honoring my service to my country. Today, I was told that you no longer honor Veterans, ONLY those currently serving. To say I am disappointed is an understatement. I will no longer shop at your stores and will tell every one of your discriminating policy against Veterans of which there are a lot! Thanks for providing Lowe's with more business, I know they will appreciate it.

What a waste of time. About one month ago, I contracted Home Depot online to do a bathroom remodel. I remitted a deposit of $1,000 to Home Depot when the contractor visited my home. The man who was supposed to create construction documents promptly succumbed to back problems and could not meet with me. I called both the contractor and Home Depot. The contractor said they had no one else to do the work and Home Depot said they had no other contractor to dispatch for the job. I requested a full refund from customer service in Atlanta. The Home Depot agent agreed to refund the money.

The item (sand, gravel) were purchased on 5/8/13. I did follow up online, but the order number never showed online. I followed up personally at the store on 5/21/13 for delivery and found out the items were never placed/processed. As of 5/10/13, my credit card was already charged for the amount. The staff told me to call the next day so I can speak to the associate who took my order. I called the next day, 5/22/13, and they told me they will deliver on 5/25/13. Unfortunately, there was no delivery on 5/25, not even a courtesy call to inform me.

This incident happened earlier today at the Home Depot South Brunswick (US Highway 1), New Jersey. I returned an Azalea plant which was purchased on May 14th (just 2 weeks ago) with my receipt in hand. There was no problem in returning the item EXCEPT when I was asked for my driver's license!! When I refused, I was told it was company policy because MY PURCHASE WAS DONE WITH A GIFT CARD!! If I had made my purchase using cash or a credit card... no I.D. or driver's license would be needed. This does not make sense. I asked for the store manager, who said nothing could be done.

I am writing to complain about the Home Depot store located at 3775 Presidential Drive, Fairborn OH. My husband and I waited in the appliance dept. for 20 minutes with no associates to assist us. We were looking for a refrigerator, stove, dishwasher, and microwave and we ended up going to Lowe's and spent our $3600 there. I stopped by Home Depot yesterday to buy a clear topcoat for a dining room table. I approached the paint dept. and the associate saw me standing there waiting for his help, but he continued to type on his computer.

Having purchased the extended warranty for my dryer for an extra $99, the peace of mind it provided was well worth it. However, one day, my dryer stopped working and began making an irritating squeaking noise. I dug through my files and called the number provided for immediate assistance. I will openly admit that this was one of the worst customer service experiences I have ever dealt with. I was transferred to five different representatives, who asked the same redundant questions with no sense of direction or care.

HD claims to match, but when given a 10% off Lowe’s coupon for purchases up to $5000, Home Depot claimed they would match up to $200 of purchases? That isn't matching. I went next door to Lowe’s and spent my $5k in purchases and won’t be back to HD. And managers and sales associates were RUDE (League City, Tax manager and salesperson Samantha). Corporate was called but they couldn’t care less and didn't do anything to keep me as a customer. Home Depot lost my business and the business of my contractor husband and I will make it my mission to tell everyone I know that HD is not the place to shop.

They have the absolutely worst customer service imaginable. The customer care agents at Home Depot do not have the necessary tools to perform their jobs with ease. Based on numerous discussions with employees at Home Depot On-Line Customer Care and multiple transfers to Home Decorators Cabinet Collection, neither group can interpret each other's order forms, item numbers, etc. Each group blames the other for the service errors, but they all work for Home Depot. The order was placed on March 06, 2013 and the delivery was scheduled for March 20, 2013.

On the cash register, the salesperson was not able to find a price for the 6'' nails. She asked store manager, Christopher **, for the price. The store manager told her and me that the Home Depot does not sell the 6" nails separately. And he asked me to buy the full box of the 6" nails, which is 45 lb. for the price of $57 with something. I spent half an hour to ask store manager to sell these nails separately, that in any another store it is possible to do it but he was not cooperative. So, I left the store without nails and I was able to buy 20 pc. of 6" nails at Home Depot at Reistertown Road in Baltimore City. I will never come to the Home Depot in Owings Mills.

We purchased a Honda Self-Propelled Mower from Home Depot in August 2012. We paid $502.44. We used it twice last fall and once this spring. The fourth time we tried to use it, the self-propulsion system would not work. When I took it to the Home Depot Store where we had purchased it seven months and four uses earlier, the manager offered to send it off for repair but when I asked for what she could do for me in the meantime, she had no answer. She refused to address my real problem; how do I cut my grass? She would not consider a loaner for when we needed to cut our grass while we waited for Home Depot to have it repaired. Her only solution was to send it off for repair with no help in the meantime.

The warranty service from Home Depot is the worst warranty service or (service, period) that I have ever experienced. I can't even begin to explain the nightmares I have had trying to get my oven fixed. I have had someone out at least four times. Then the fifth time, the tech indicated he needed a second person; they would be back today between 8-12 am, the next day - no tech. Then it was between 1-3 and no tech and then after 5 - no tech. Finally, one of the two appeared and called the second tech who was supposed to be here and the guy said his truck broke down.

Recently, I bought a dorm refrigerator online at Home Depot. At the time of purchase, I was given a delivery date 3 days forward. When I received my email acknowledgement, the delivery date was 3 months forward! I called the Home Depot hotline and the agent cancelled the order (saying this is standard procedure for making a change) and reordered the item for me, selling me additionally a 3-year protection plan to cover in-home repairs. I received an email confirmation of the purchase of both refrigerator and protection plan. The refrigerator was delivered a few days later.

I was charged $177 on a promotional deal ($1860 for ceramic tile in the house). I paid between 350 to 300 dollars a month for six months; I thought I met the deadline but apparently did not. I may have been about 100 dollars according to what they told me when the promotional deal ran out. I did not receive my first bill until about a month and a half after I financed it. I assumed that the deal started from the first billing cycle. They also charged me several times for late fees, 35 dollars. I was maybe a week late. Now they are charging me interest on top of the 177 dollars of interest. I have had it with Home Depot and will never shop there again. They are not flexible at all. It doesn't pay to get an attorney for a small fee.

I placed an order online for a pressure washer with free in-store pickup. After a week, I had not receiving any notifications of its arrival. I called and waited 20 minutes only to be told that the item had been lost and that they could reorder the product. I was rather dismayed and told them to cancel. She spoke with her supervisor and said they would knock 10% off. I thought 10% off plus free expedited shipping to my residence was more appropriate because of the delay of receipt as well as the fact that I would now have to place a second order before I was even refunded for the first order. They agreed and I received my order confirmation shortly after. Well after a week, I still hadn't received the item despite the fact that it was supposed to have been shipped 2nd day air. I called again and once again waited 20 minutes (should I assume the wait time is long because they are constantly fielding complaints?) only to be told that they had again lost my order and that I would have to order the item a third time and again have to wait another 3-5 business day for my refund.

We bought the extended warranty two weeks before our Maytag one-year warranty expired. It's a beautiful refrigerator, Maytag, French door, etc. Mfx2571xem2. The problem was the icemaker decided to self-destruct the one weekend we were out of town, one year and two weeks after ownership. The first call into Home Depot took a bit of time because we weren't in the system, etc. Thank goodness, we had a folder with all receipts, a photocopy of the check with warranty reference number, etc. It's so important to save our receipts and documents for things like this.

I moved out here from Oklahoma City and decided to go to the Home Depot today 4/26/13 at 4:30 pm for new house plants and other stuff I needed for my new home (also landscaping). First of all, let me just say that I was pretty excited because I have so many projects I need done and was optimistic about choosing Home Depot. Well, when I got to the garden center, I asked this gentleman named Zack if he can help me with my project and he looked at me like I'm a bother. He sighed and then said, "I'm busy but I'll try to get someone to help" with the dirtiest look on his face.

We purchased an LG Refrigerator from Home Depot at the Forum in Fort Myers, Florida. They sold us the extended warranty service on it stating free in-home repair and parts; if they are unable to repair it, we would get a new refrigerator. As we have come to know, LG appliances do not last. Last Saturday, the fridge went out only after 3 years. So we got the contract on the extended warranty, called the number on it which is HD call center, and they scheduled a repair person to come out but not until Tuesday. So on Tuesday morning, the guy comes out and states there are multiple things wrong with it, compressor, motherboard, etc. He left our home stating he would get with HD and let them know, and someone would contact us about replacing the fridge. It was too costly to repair it.

I placed an order online for a rototiller. The following day, I received an e-mail confirming my order and stating that I would receive another email when the item was shipped. My credit card was charged at this time. Three days after this, I called Home Depot to check on my order status (since I had heard nothing further and was anxious to receive the item). Home Depot was not able to track my order. While on hold, they called their vendor for the item and their shipping company (Estes Shipping). No one was able to tell me where the item was or when it would be delivered. At that time, I cancelled the order and was told that my credit card would be refunded in 2-4 business days.

We bought a new LG refrigerator about 15 months ago. A couple of weeks ago, it started making loud noise when it was cooling. It was running and food was not spoiling. So I called Home Depot Extended Warranty Service to come look at the refrigerator. The service man came out and told my wife that the cooling fan was causing the problem, and all that was needed was to remove the ice which had formed on the fan. The next day, after the service call, the fan was making move noise and the refrigerator was showing an error code "ERFF" (error refrigerator fan fail), so I called Home Depot Extended Warranty again. I had to start over with a new problem.

On April 13, 2013, I was at the 7350 120th Street store. I bought a Ridgid Jobmax. I was looking for suspension clamp for 1/2 " flex pipe. The store had 3/4". The attendant asked me to try another store. It took me 20 min. to get to the next store, the 12701 110th Ave. The time was around 12:30 approximately. My bill showed that I checked out at 12.18. I looked everywhere on the shelves. I could not find it so I decided to ask for help. I had already wasted 10 min. I saw a Home Depot staff and asked for help. They told me that 2 plumbing guys are there talking to a customer. I waved to them for help; they saw me and ignored me.

I have been taken twice by the same scam. Home Depot does not send a bill to me and then the next month, sends me one with charges for no pay.

I have been doing a bi-coastal rehab on a condo I own in PA. It has been a full rehab and I did it at Home Depot because it is so easy to have my project manager buy what he needs and I can pay for it by phone with my Home Depot card. The trouble during the last week when I have been trying to call the store to order things is your answering system. I have once got through within five minutes; the average has been 15 to 30 minutes and one day I spent 45 minutes waiting and nobody ever answered. I had to go to an appointment and when I came back, I spent another 30 minutes till someone answered. During this last week, I have heard your automated voice tell me, probably 200 times, how important my call is to you, but you know something, I don't believe it. What happened to the good old telephone operator?

I placed an order on February 16 after a discussion with a customer service agent that the item was on back order and may take a while. When I finally went through, the cart sticker shock showed a $130 shipping charge. I decided to think on it during the weekend since it was on back order. Lo and behold, on Monday, I received a shipping notice. Knowing that items have never shipped but only a sticker has been generated, I called CS moments later. I told them I did not want the order. They told me it was too late. I said, "Really? Because I am in Western Canada and to ship all the way from Eastern Canada is a waste when I don't want the item." They were not willing to simply stop the shipment.

I shop in Home Depot I say 10 times a day, if not more every month. I went in today, April 3, 2013, to the tool rental shop to take back something I rented. The cashier Dan (**) helped me. He had done all paperwork and asked me to sign a paper. I asked what am I signing. He didn't answer and rolled his eyes at me. I asked my husband, "I guess he's not going to answer my question." I'm angry. Also when you rent from different places, they ask you "Do you know how to run it?" and help you take things out to your car/truck. All he was worried about is going to sit down. I'm a big company and like I said, I spend lots of money every time I go at Home Depot. If Home Depot can't hire better cashier who cares about their customers, I will be going somewhere else to spend my money. Thank you.

In 2007, I bought a hot water heater. As I was checking out at the register, the sales lady scanned the hot water heater and up came info on her register to ask me if I wanted an extended warranty. I asked her how much and then she said the most expensive for $99.99 is a lifetime warranty on the hot water heater. I said okay, I'll take it. Now in March of 2013, the same hot water heater went. I went back to Home Depot to pick up my new heater and they told me they needed the old one. I just drove 20 miles, so I decided to pick up a new water heater then when I brought the old one back, they could credit me. I installed the new one and put the old one in the truck. I dropped it off at Home Depot # 2665. When I was at the customer service desk, a nice lady took care of me. She called the extended warranty people up but could not locate me in their system. She told me she would need the original receipt. I went back to the office and returned with the receipt. She called them back up and they wanted her to fax over the receipt. She told me they would give her an answer in a few days. She told me she would call me.

I purchased a side-by-side refrigerator from Home Depot 2 years ago along with a four-year extended warranty. Now the area under the ice and water dispenser is developing rust. The defect is not under the coverage according to the company person even though wear and tear is covered. It is considered a cosmetic problem, but I have never seen a refrigerator with baked on enamel rust after two years. After getting no help from LG warranty dept., I have come to the conclusion that any warranty purchased from Home Depot is a waste of money. Do not fall for the line of "Oh, everything is covered" like I did. Never more will I deal with Home Depot.

I placed an order 4 times. I was denied 4 times. I called my bank to see what was the problem. They told me the problem was with Home Depot. I have plenty of money in my account. I will go somewhere else to spend my money. You people are liars and cheats. I will tell everyone about you!

I ordered over $1,000 in appliances from HD in Philadelphia (Hotpoint fridge and gas stove). I had a week vacation and was home to accept delivery but explained to HD that the condo association requires delivery between 9-4 on weekdays and 9-1 on Saturday, as the items must be brought in from the back and placed on a freight elevator to be taken to the 22nd floor. HD delivery told me that I could not specify a time and had to wait until the night before delivery to get a call. Sure enough, HD called Wednesday night saying they will be there at 7:15 am the next morning.

At the bottom of the barrell in customer service.

In October 2010, I decided to renovate my home. I went to Home Depot for assistance. The original counter top people for my kitchen and baths were a nightmare in itself. Finally, I had to fire them and get Home Depot to find a new contractor to finish the job. I purchased a Kohler Whirlpool bubble massage tub to replace my soaking tub. Both were 5' x 5', so it should have been easy. Tub got here and was installed into the Corian surround. I tried the tub out and found it wasn't what I was told or what was described on their website! I contacted Home Depot and Kohler and found out Home Depot had the wrong specs on this tub on their website. They agreed to take the tub back and exchange it but then found they didn't have one available. Then they told me it would destroy the Corian around the tub to remove it!?

I had several gift cards and had made several purchases with those cards... returned 3 items for a reissued gift card. On the 4th return, they denied any and all returns - even with a receipt under the 90-day limit. This has continued for at least 6 months and maybe longer. Fortunately, I got stuck with only $20 of stuff. Will send the wife back in without a receipt next week with their stuff.

I have been a Home Depot Customer & Credit cardholder for over 5 years & have spent many thousands for home improvements at their store. I have perfect credit and pride myself on paying in full on time. Recently, I missed a payment as we were out of the country & paid quickly (within the week) in full when we returned. Last week, we had a bill of $116.96 and I rushed to the store to pay on the due date before closing. The girl at checkout was new and I was patient with her as she was learning how to do checks. They say I missed the deadline by less than 1 day & will not forgive the $27 fee they attached because of previous forgiveness. I have cancelled my card & refuse to shop at Home Depot again! They are not loyal to their loyal customers!

I went to Home Depot to purchase a generator. I was planning to pay cash, but the salesman said they would give me 2 years, no interest, no payments, if I applied for a card. Sounded pretty good. He was even helpful enough to remind me to pay it off before the end of the term or suffer the back interest and charges. But when he took my information, he apparently used the wrong card application. He applied for a Commercial Revolving Charge card. (I really didn't know the difference at the time.)

Shopping at your Festus, MO store on 3-16, a store clerk told me that my children had to get off the stock cart I was using. I asked her why and she said that it is store policy. My daughter has cerebral palsy and although she is able to walk in her braces, she can only go short distances. She is 10 years old, so she will not fit a shopping cart and is not capable of using a standard wheelchair. Her brother is not handicapped, but he is her helper and makes sure that she is safe, and keeping her hands and feet on the cart. I tried to explain this to the clerk and she allowed my daughter to remain on the cart but insisted that my son get off.

My sister and I shopped your Cheltenham store on 03/16/2013. I was buying a refrigerator. My initial experience was with Tara **. She is awesome! She immediately approached us, got some information from us, told she would look up some prospects on the computer, found what I needed, explained everything to the time of delivery and also helped with additional shopping we were doing. She is an outstanding employee and really should be compensated for her hard work because when we left her, it was like we stepped into another store. My sister was looking for a number of things. Tara helped us with boarders after we could not get help from anyone. Everyone was socializing with each other.

We purchased a washer/dryer combo from Home Depot on 2/23/13. The units were not in stock and the salesman checked online and told us that they were in the distribution warehouse and would arrive on 3/3/13. We called to check on the 2nd of March and we were informed that they would arrive on Wednesday night's truck. On Friday the 8th, we called and we were informed that the shipment did not arrive and we were to call back on Saturday the 9th. On the 9th, we called and were told that we needed to call on Monday the 11th and talk to Sara. On Sunday the 10th at 7:30 AM, I received a call that the units would not arrive until the 21st of March.

I am a property manager/maintenance manager for a large real estate company. I rented an apartment that had been renovated recently to an employee of the Home Depot in Boardman, Ohio. The tenant stayed in the apartment for 5 months and paid a total of $175.00 in rent ($475 a month is charged for this unit). He was evicted. Upon inspection of the apartment, it was destroyed. He was constantly calling and threatening my office secretaries, myself and the owner (due to problems he felt was our responsibility in the newly renovated apartment). I shop at this Home Depot (usually 2 or more times a day). He is always at the checkout when I am paying for my goods. He is constantly intimidating towards me when I shop at Home Depot.

I would like this message to get to a customer service manager about my experience today. The details of my issue can be found under my phone number. I spent over 3 hours of my time today due to a system glitch in Home Depot's online ordering system that essentially cancelled my $1500 order and kept the money from my gift cards. I had contractors waiting for the materials and had my wife at the store waiting to get the parts. I got the runaround from the first customer service agent who lied to be about the problem and accused me of never even paying for the gift cards.

I ordered a hand held shower and a tub spout with diverter so I could make it easier for my mom to take a shower after having a stroke. I paid extra for 2nd day delivery on 02/18/2013. I received the tub spout on 02/21/2013. The hand shower is supposed to be here on 02/27/2013. I had to buy the hand held shower from Wal-Mart so I would have the shower ready for my mom when she got out of the hospital on 02/22/2013. So, I learned my lesson not to shop online at Home Depot.

I had bought an LG double oven range and 5 times repairman could not fix it. There is also a space between the 2 pieces of glass in the oven door that the steam from the oven goes up between and then drips down and burns your hand. Home Depot backed the sale 100%. LG did not do anything to solve the problem - Home Depot did. Home depot stood behind me 100% and I would buy from them again and again. I bought their extended warranty as it is cheaper than anyone else’s warranty. I have now replaced the LG with a double oven Frigidaire range and love it so far. It’s too new to say how well it will work. Home Depot has stood behind me since this problem with LG back in October and I bought the range in August. Thank you Home Depot and thank you Jeff and Christy.

I bought a RIDGID miter saw model #MS1065LZAQ from your store. I used it for a couple of months and it broke while trying to cut a board. I tried to return it to get another one and was told I would have to pay for it. I told them what happened. They said, "Oh well, we can't help you." I went back to look at the same saw and they changed how the guard comes down. I'd say they knew there was a problem and fixed it. Anyway, this contractor is done with Home Depot. I'll buy my things at Hartville Hardware from now on.

I placed an online order on 01/29/13 for bathroom fixtures & tile for bathroom remodel project. Toilet is a one piece LXP unit. Toilet #1 was delivered two weeks later. The box had a large dent with a piece of clear packing tape across the dented area. When the delivery person moved the box from his SUV to the garage, the sound of broken china was heard. Upon opening the box, the bowl was crushed - shattered into hundreds of porcelain shards. The delivery man left the toilet at our house. A call to the HD Customer Service number was comforting in that we were promised that our money would be refunded, the broken toilet picked up, and a 10% discount plus free shipping would apply to the replacement toilet.

I returned the cement anchors without all the anchors that did not work. I was busy running to get other anchors. They made it sound like I was trying to cheat them. Of note, I brought back 8 composite decking boards at $44.00 a piece. I pointed out they were refunding me several hundred too much. I talked with the person in charge about $20.00 anchors and was told, “No go.” Apparently, they were worried I used some of the screws and was trying to cheat them.

Horrible customer service! Don't go here at Home Depot on 4641 Florin Rd Sacramento, CA 95823. I have not gone there in years and the customer service is still bad. My mother and I went there to find a simple hook and the sales associates on the floor are pretty much just hiding or practically blow you off. I will not be doing business or going to this store, long alone having someone from the same area coming to deliver an appliance to my home. If I wanted to order a fridge, it would be next to impossible. Go to Lowe's or another Home Depot location. I don't know if it was because we were women that we were practically ignored? Don't go there. I have filed a complaint.

I had to use my Home Depot credit card to prepare my home for rent since I had to move out of state. Among other things, I purchased 2 refrigerators with the 1 year same as cash. Well stupid me, I didn't get it entirely paid off and now getting slapped with $544.16 interest for the entire purchase. I can understand being charged interest on the remaining balance even at the 22.99% the shysters feel they need to charge, but for the entire purchase? Fool me once Home Depot but not twice. You just converted me into a Lowe's customer for my home and my rental. Goodbye to you and your ** business practices.

I'm not a fan of Home Depot Consumer credit card at all. I have had their card since 2008 and have made large purchases and paid them off. I had a $4500 credit line. They chose to decrease that on their own accord and for zero reasons to $2500. So that was an ugly hit on my beautiful credit. I called them up and they said they did that for inactivity. Hmm, greedy **. So I asked them to kindly put it back to where it was. They said they would but would have to inquire hard to my credit. Boo! I said that's not happening and I closed my account happily. I refuse to be abused by creditors when I have not abused them. I am building a business and my credit is important and vital to my growth. I doubt I will ever step foot in there again. I have Lowe's. Lowe's is closer and that is the reason I did not use HD much. Pound sand, Home Depot.

On 8 February 2013 at 8:45, my nephew and I entered Home Depot store #737 in Memphis, TN. I had an hour to kill while waiting to pick up my rental car, so I thought I would look around HD and maybe price some items I needed for an RV renovation project I was doing. I have been in this store 3 times in the last year and it has always been the same rude and "lack of" customer service. On this day, I stood in the plywood aisle as employee after employee passed right by not offering to help at all. I then went to look at their clearance aisle but couldn't find it. When I asked an employee, he said, "We don't have clearance items anymore." I replied, "I see the clearance sign but don't see the items." He gave me a blank look, then called another employee to ask. He then told me the clearance aisles are all over the store and then left me to find them on my own.

We are in the process of cleaning up our credit to purchase a home. My credit limit with Home Depot was $2,000.00 and my outstanding balance was $1,400.00. I have never been late with a payment. I paid 50% of the outstanding balance so that I can be below 50% of what my credit limit was. One week later after I made the payment, we received a letter stating that due to delinquent payments, my credit limit was decreased to $800.00 and to call a number on the letter if I wanted to file a complaint. 3 hours and 4 people later, all we got was thank you for making your payment, but it is what it is. I will be completely closing this account and taking my business someplace else.

On Monday, February 4, 2013, my wife and I went to the Home Depot on Cherry Hill Rd in Silver Spring, MD to purchase items for the purpose of renovating our home. While at the checkout counter, my wife was asked to enter her social security number because her Home Depot card was inadvertently left at the residence. After several attempts, which were to no avail, we were informed that the purchase had be denied. We asked several times to speak with a supervisor, at which time we were constantly denied. The cashier, who we later identified as **, was rude, disrespectful, and unprofessional. After further persistence, we were allowed to speak with a manager who identified herself as **. I would like to note that she was also very disrespectful as well as unprofessional.

My wife and I went shopping at the Home Depot in Gretna, LA. We picked up our materials, got in the checkout lane, stood there for about two or three minutes when the floor manager called my wife and me to another check-out. I heard him tell the woman to check these customers out. I got to the cashier and stood there for another two minutes and the woman continued to play with this computer screen, not once did she glance up at us. I looked at my watch and another minute passed and she never paid any attention to us.

On December 26th, my washer and dryer both stopped working. The dryer wouldn't dry the clothes and the washer wasn't draining the water. I called the Warranty department and they first stated they could not get someone out to our house until January 2nd. I immediately asked to speak with a manager in which he set up an appointment for the 31st. On the 31st, I called to determine a time line for the technician. The company claimed they had no record of our appointment. My husband and I couldn't believe it but the manager found a technician to come by around 7 pm.

I closed my credit card account and paid off the balance over the telephone in August according to the payoff amount given (almost $5,000) and also paid a $14.95 fee for the service. A few days later, I received a letter from HD confirming the account closing, and I printed a report from the account page for the payoff. I was confident that I was done with that and never received anything else from HD. To my surprise, while checking my credit report early in January, I found that it showed 60 and 90 days late payments for November and December.

My first stop is (almost) always the return table. I'm used to buying more than I need or different sizes, and returning the excess. No fuss, no muss. Now the worm has turned - wait in line - no receipt - no refund - better have your driver's license ready too. I'm sure they'll have fewer returns now that they've made it harder, but I'm also sure they'll have less business (especially mine). I'm running out of reasons to use this store.

On 8/22/2010, a Maytag Dishwasher was purchased from Home Depot in Howell, NJ, contract # **. I purchased the extended warranty for the dishwasher from them, Assurant Solutions. On 9/18/2010, the dishwasher was delivered and installed by them. In August of 2012, the dishwasher stopped working mid cycle. I called the number on my contract, 1-877-843-3777. A repair order was made with an incident # of ** for the day of 8/25/12. The technician from A&E Factory Service, Lakewood Service Center, 945 Airport Road Lakewood, NJ 08701, 1-800-905-9505, arrived and found the issue to be a blown thermal fuse. He replaced the fuse, checked all connections following all the guidelines needed. The dishwasher worked again.

We called two weeks ago for a heating element issue with dryer purchased at Home Depot. We were told the earliest appointment available was on 1/10/13. The technician never called; he was just a no-show. We called them and they said we didn't answer our phone, so the technician couldn't come. We checked our call history and there was no call. They then just hung up on us. We called back and they told us the technician was "too booked" to get to us today.

I purchased $2900 of carpeting and hardwood flooring for my condo at the Rockford, IL store. I had set up a credit card plan of 24 months, same as cash. I received the statement and they had changed the plan to 6 months, same as cash. I received a letter stating that they could change the plan any time they want. This is despicable, dishonest and fraudulent. How can they get away with this illegal procedure? PS, before I purchased the carpet and hardwood flooring, I spent $900 on paint for my condo. The CEO should be imprisoned for this.

Here is another way for you to get ripped off by HD/Citibank. You have made a promo purchase (say for 12 month period) and you continue to make purchases on your HD card over the year. All your payments over the year have been more than the minimum so the promo balance will be paid down! Wrong, all the money is applied first to your revolving charge, and then to your promo balance once you have no revolving balance.

The technician Ray, who came out, was very rude. I inquired if he was here to repair the LG Steam Washer because I did not see any parts in his hands, and he said, “No. I am here to check it out.” When I told Ray that I had been informed and assured that my washer would be repaired today (12/18/2012), he got in my face and asked, “Are you a certified technician?” I replied no and Ray said, "Then you don't know anything." Whatever happened to customer service? He could have said, “Well, let's just call the center because there seems to be a lack of communication on someone's part.” Instead, he prefers to be rude and told me to just call Home Depot to send someone else. Excuse me for asking questions. I did not allow Ray to enter my home nor will I allow anyone from Portairs Appliance Service. Home Depot needs to really check out who they contract for these extended warranty issues.

On 11/7/12, I met my two workers at your Home Depot store on Bank Street, Waterbury, CT and purchased 20 cartons of ceiling tiles. I told them to park in the designated "contractor pick-up area", which they did. I went in and paid for the material while one worker wheeled out the material to the truck. When I got outside, the other worker, who was in the truck, said he just got a $50.00 parking ticket for being in the fire lane, which was the designated "contractor pick-up area.” I explained to the officer that we were in the pick-up area, but she told me to fight it downtown. I did that but they told me because Home Depot had it spray painted on the ground, they could do nothing about it. I paid the $50.00 ticket to avoid further fees. I called your corporate complaint line and got on a 3-way conversation with them and the store manager.

On November 18th, I purchased 4 beautiful new stainless appliances for our downtown Seattle rental condominium. Delivery was set for December 3rd. I took a day from work to meet the contract delivery team (GE). When the contract delivery team arrived, I had them park in the standard delivery space 15 feet from the parking garage entrance where all deliveries and moving activities begin.

My 2 year old Maytag refrigerator lost refrigeration and no longer was keeping food cold. I called on my extended warranty that I paid good money for and was told that they only use one appliance repair company, A&E, and they could not come out for 5 days. So what was I supposed to do with all my food that I just re-stocked and was going to defrost? I was told by a representative that I could always go rent a fridge until they did come 5 days later.

I bought a Christmas tree from Home Depot at Oakland CA store no. 1007. I went all the way back to the tree lot, got my tree and pushed the cart all the way to register 1. I have seen this lady lot attendant pushing carts several weeks back, so meaning she does the lot and maintains it. So there I was at the register, paid my tree and asked if she could help me, she said she would call someone to help me with the tree. Then as I was pushing the cart, heard her making the rude remark within my earshot that she was not going out in the rain and get wet and dirty for a Christmas tree and heard her laughing with the cashier and the guard at the door. She was very rude, lazy and unprofessional. If I didn't needed help, I wouldn't be asking for it, but for her to say that while I could hear it, was very upsetting and rude. Ashley if that is your name, girl, you need to go and fix that mouth and that attitude.

I bought a washer and dryer and pedestals from Home Depot. I was told by the salesman that the Depot don't deliver direct to my area. Later I talked to the manager and was told that the depot could have delivered to my address. I was called by Depot and told my products would be delivered to my house between the hours of 11AM and 1PM. I then called Home Depot and asked if this was the case. I was told by one of the associates that wasn't possible. I was called by the Depot again and told my order would be delivered within a half hour. That didn't happen either. I went to the Home Depot and sure enough, my order was delivered to the store. I was being told by the people that work there that Depot don't deliver to my area until he checked my zip code on the computer and found out that they did in fact deliver to my area.

I have a big belief in Home Depot, but lately, I have questioned that. I purchased a 12kW home standby generator Generac (for my home in about 2009) at North Haven Ct. It was professionally installed, and it worked fine. The first time I had to use it for a storm was approximately in 2010. It ran for 2 hours and fell apart. I called for assistance. They said the warranty was up, and I found out that when I purchased it, it was already 1 year old. I paid for a new starter ($400.00) and had it installed; then, the circuit board went out 2 weeks later. They wanted $1,200.00 to fix it. So I had to bypass and put the push button in to make it start. It worked fine. Now, for the Sandy storm, I went out to test it 2 days before. It started and ran great, but no output of electricity. Service said the generator part is shot and $2,000.00 to fix it. There’s no way I’m going to put that in this unit. I am very upset to spend $3,000.00 for your unit, use it 3 times, and it is shot. Please help before I make bad waves about Home Depot.

I had an issue with my LG Dryer and I contacted the Home Depot warranty on a Tuesday and the only day they could send a repair guy was on the following Tuesday between 12-5. So, I took the day off from work to wait for them. 3 pm rolled around and I received no call from them or anything. I contacted the warranty company and was told to contact the servicing contractor. The contractor told me that they didn't have any knowledge or appointment for me on the schedule. I paid $100 for the extended warranty and missed a whole day of pay from work for nothing. I contacted Home Depot again and nothing has been done yet. I've been without a dryer for a whole week. I'll never purchase anything from Home Depot ever again.

I went to Home Depot on Tyrone and 66th Street North St., Petersburg, Florida 33710. I went in to purchase a drill bit and wood. I had asked for help, and all I could get was a man that said I will have someone with me. Then 30 minutes later, no one showed up. After going and asking for help again, the man came and said, "Someone will be with you in a moment." No one ever showed up. I finally went and asked if someone could help me find a drill bit for my wood to drill, and the guy said, "Oh, we don't carry that type." FYI, Home Depot carries everything. So he left. I got tired of waiting, and I walked out.

I bought a Dewalt pressure washer from Home Depot and I also bought an extended warranty. It worked fine until almost a year old. The pump went bad so extended warranty paid to replace it. After that, about a year and a half old, the motor locked up. I called extended warranty and they told me to drop it off at Orlando Dewalt service center. From the get-go, that place was the worst place I have gone to. The people at the counter do not know what customer service is. They were very rude and didn't even care what you came in for. After them checking it out, the extended warranty would not cover the unit because it was rusty. Come on now, it is a pressure washer. The motor is lubed by oil and has no matter on the outside of the machine being rusty. I will never ever buy anything from Home Depot again and I will also tell my family and friends to do the same thing.

I wrote the review indicating that the Sno-Tek snowblower had a defect that the dealers acknowledge as an early component failure a lot of people are experiencing. Since I didn't have my receipt, warranty wouldn't cover the repair cost and it was my expense. I rated the product as a 1 out of five. Home Depot refused to post the review and said it was against their submission policies. I checked the policies and it didn't violate any one of them. I guess they just like the good ones. They are another corporation that can't be trusted to be honest.

I have had a Home Depot Credit Card for over two years. I used it to get my house ready to sell. My house did not sell and I paid them $50.00 per month. I did not receive a bill from them, but I felt confident that I was paying down my balance. I borrowed a computer and looked into my account so I could pay them the balance. Shock! I owed them more than I did to begin with. All my money was going towards interest and late charges. I called them and requested a settlement and they agreed. I sent them a cashier’s check for $600, which was more than 75% of what they said I owed. I have the letter they sent me agreeing to this settlement. Guess what? I now owe them $985.00 and they have turned me into a collection agency. Where did my $600 go? I am going to my congressman and submit a formal complaint against this company. I suggest everyone do the same thing and maybe we can stop this.

On 11/10/12, I purchased two pieces of copper pipe as I was working on replacing my water heater. A piece of pipe ($11 value) was too long, so I returned to the store within twenty minutes to replace it with a shorter one. Not only was I denied credit, but I was also pushed and harassed by store employees. I had back surgery (Posterior Lumbar Fusion) and such behavior scared the heck out of me. That's the power of the Home Depot. By the way, I have spent over $50k at the store since the purchase of my home in 1998.

All 45 of the fence post are cracking. The fence is swaying from the fence post cracking my gate. I spent a lot of monies on this fence and it should not be doing this. I have called over ten times and never had a call back. I have talked to the salesperson and customer service over 10 times and this morning, the customer service person on the phone now is telling me it is the people that put the fence up. They did not touch the fence, just placed the post in the ground at the store. The store manager in Shreveport, LA on Pines Rd said there's nothing he could do and it is out of his hands. They had a claim on it and that has been over five months now. They do not say anything when you are spending your monies at Home Depot but when you have complaints, they hide and you get the runaround. Now I am sending a complaint to the BBB.

I called Home Depot yesterday to find out why we were being charged interest when the last bill was paid in full. Rep told me that it was for residual interest charges. What!? I explained to the rep that when we carried a small balance from the prior month (the one that we just paid in full), that we were already charged interest and this was included in my last payment leaving a zero balance. The rep continued to tell me that the new interest charge was residual interest on the amount that wasn't paid within the first bill after the charges and that it compounds interest daily. Is it legal to charge interest more than once on a balance? I see no reason to keep this credit card and put up with all of these bogus charges.

I made a payment of $100 on my Home Depot credit card. I was told I would get a refund. They explained because I had a small balance, I would only be getting $87.00 back - that would take from 7-10 business days then. I called again this time, 13 business days, then 17 days. After waiting a couple of months, I called and still waiting for my refund. This time I was told there will be no refund. She explained to me that because I had made another purchase, it was credited to that account. I do not understand. I made my payment. My account already was paid in full. The products were returned - they were no longer needed before I made this new purchase. So, that left me a balance of a hundred dollars, which I will no longer get back. I feel I'm owed! Lousy credit card services!

We purchased a Ryobi trimmer at the beginning of the summer. From the very start we had difficulty getting it to start. Finally, we returned to the store one week after warranty expired. They said they opened it and the engine sizzled due to lack of oil. It even produced filthy oil from the engine. Too bad for us we were out over 200 dollars. We took the oil and trimmer to the mechanic outside of Home Depot to discover that all engine seals were intact. The engine was never examined. We bought American, spent more and got robbed. A lot of people who bought Ryobi are having the same problem. What is the deal?

On November 4th, 2012 at approximately 11:10AM, I was injured at the Home Depot store located at 2436 F Road, Grand Junction, CO 81505. While my husband and I were looking at the Behr wood stain in aisle 7, a customer who was passing through the aisle with a big industrial cart that had approximately 5 pieces of 5x5 heavy wood passed behind us. The wood fell from her cart and hit the posterior Achilles tendon on my right and left heel resulting in injuries: (1) Pain in both Achilles tendon heels; (2) abrasions; (3) subcutaneous scratches; and (4) bruising which I also noted on the customer incident form. The customer apologized profusely and stayed near me while I went to the painting department and asked to speak with the manager on duty. I asked one of the gentlemen in the paint department to please call for a store manager. They asked about the problem and I said, "No, I just wish to speak with a store manager."

I used to work for an OEM company in 2005. I was awarded a bonus for having met my sales quota. I had the choice between cash or two Home Depot gift cards. I chose the gift cards so I can use it for my home. I cannot see any PIN number on the cards and maybe, Home Depot did not have them printed on the old ones. However, I was able to use my cards in the stores but I still cannot use it online. This is almost two years that I am trying to figure out how to get a PIN number so I can use it online. I called the CS reps hundreds of times and did not get the answers. They actually do not have an answer for me and if I want to buy anything with the card, I should come to the store. I told them what I am looking for to buy and the product is available by internet only. I asked the reps to check whom should I talk to in order to get a pin number, but nobody was able to help.

My wife and I have owned this generator (Husky) for about a year and a half. It has not once performed as anticipated during and after a major storm like Irene and most recently, Sandy. It was returned once to Home Depot for repairs after Irene but has never worked properly. This has been a huge disappointment and has as a result cost us a great deal of money.

Harassing calls - I was going to be late with my payment. I did let them know this. I am a caterer and was waiting for my check to pay many bills that I had to postpone paying. I received 26 calls on my cell phone in 8 days. This is totally unacceptable. This is not right. I am trying to survive like everyone else. I told them what was happening and they obviously did not care. What is happening to our world?

I am very aggravated and dissatisfied with Home Depot and their ** extended plan. After only a year of owning my Makita skill saw, it burned up, used maybe a dozen times. I called the service place, did the paper work thing, and emailed a copy of the receipt the next day figuring to have a new saw within a few days. Ha! What a joke! I had to call back 3 days later and have them process the receipt so they could process the gift card. I asked if they could speed things up since they screwed up and said, “Sorry, gotta wait another estimated 3 days.”

I have gone to Home Depot about 5 times and had no customer service in the departments. I went to Windows and Doors first to purchase a window insert for the exterior door. I was told they had none but it was showing 3 in stock so I called. They told me they would call when they find them which was a week ago and no call. Then I went to purchase counter tops and had someone paged for service. I waited for 1/2 hour then left and went to RONA to purchase it. I was in and out in no time. I went to Paints to purchase a cabinet kit; they didn't have that until next week. I am only one person. I can imagine how many other customers they are losing! Their department service sucks!

I have been staying in Odessa, TX for work. I am staying in my travel trailer and there is no water or power. So I went to Home Depot to get a generator and saw that they had 5 gallon jugs of water. It was something like $6 for the water and a deposit of $6 for the jug, so I got 8. It worked well for a while, I would exchange 4 or 6 every other day. I never bought any water anywhere else. One day, I was returning the deposit jugs to get more and an employee said that one of the jugs was different and I could not exchange it. Well, being as that I had definitely bought it there, I insisted they take it back because they had sold it to me.

My four-year old LG refrigerator seems to be having a problem with the fuse which is located on the main panel. Two years ago, I had a service technician temporarily bypass the fuse with a paperclip until the mainboard was received from LG which took two weeks. The fuse blew two years later and the service through my extended Home Depot warranty wanted to bypass the fuse with wire. They told me that this is what all the servicemen are doing for the LG refrigerators because it takes two weeks to get them. They are expensive to order and because it is a matter of time before it blows again. I had to insist that they order me a new board to replace the one that is on there.

I purchased a warranty on a rigid cordless drill. The warranty covers batteries, my batteries are dead now. I brought it back to the store to get new batteries a month ago and they still have it. The batteries are on back order and have been for months. They have no estimate as to when or if they will come off back. Guess they have found a way not to honor the warranty, without saying they are not going to honor the warranty. No recourse that I know of.

I ordered 5 boxes of carpet tiles on 10/12/12. I received an email they had shipped on 10/15/12 with an estimated delivery date of 10/17/12; happy so far. However, 10/17 comes and goes, 10/18 comes and goes and no delivery. Home Depot tracking information now shows no estimated delivery date. UPS website shows a label was created for my order but is not in their system so no tracking information is available.

In July 2010, I purchased an Ariens Riding Lawn Mower from Home Depot, Wichita Falls Texas for $999 and I opted to purchase an additional 2-year warranty for and additional $189. The mower now has mechanical problems, and all I have received is the run-around from this contractor. All I have is their phone number, because HD doesn't print the name or address of who is covering these additional years. If I had known that HD had nothing to do with those additional 2 years, I would not have purchased the protection. The manager at the purchase point has graciously agreed to pick up the mower, and get it fixed through Home Depot resources, then bill this provider. He deserves commendation. The extended (beyond two years) company, however, should be held accountable for their total failure to honor an agreement I paid dearly for. I would love to have their name and address, so I could report them to the BBB. Thanks again, though to Home Depot Management, Wichita Falls for jumping in and going beyond the call of duty.

I have a Home Depot credit card since about 2 months ago. Last Saturday, October 13, 2012, I received about 7 calls from a telephone. I called that telephone and they are telling me that my account is in arrears. I told them I haven't received any bill from the company. The address was wrong in the system and I never received the bills. They changed the address to my P.O. box and I pay the account through the phone. Then yesterday, October 17, 2012, I received about 10 calls from that phone again telling me that I'm in arrears and that is my name is Edna **. I told them that this is not my name, and they informed me that they have my cellphone for that person and also my account has the same cellphone. Then today, I received another call from the same telephone telling me my name and if I am this person. I told the person who called, "What is your name and then I will tell you if that is my name," and the person said, "Okay, thank you," and hung up the phone. I'm very pissed off with all these calls from your company or the company that handles my account. I would like it to be checked if there is any scam with my account or fraud because this is the first time I have a problem like this with an account and this is going to be the last time I will have an account with your company.

I'm very disappointed in the level of service we have received from the Home Depot extended customer service department. Our dishwasher is broken so we called for a repair appointment. The soonest they can get to us is over 3 weeks! In the meantime, I'm washing dishes the old fashioned way, including baby bottles and sippy cups. With other home warranty companies we've used, you can get an appointment within the week.

What does Home Depot have against women? I shopped at Home Depot or at least tried to today after a really bad experience there a year ago, and six months ago. This is the company's third strike. I do not understand why the people cannot assist female customers. Today I had to buy a piece of plumbing and a dimmer switch. This should have been very simple. There was only one guy working in the dimmer switch area which I had been passed off to. He was helping a customer, so I waited very patiently while the guy looked at me for a brief second and turned his head twice and did not acknowledge my existence. Mind you, he was just standing next to that previous customer not doing anything. A "hello" or even "I will be with you, just a second," would be nice, since I had already stood there for a good five minutes obviously waiting for him. Like I said, three chances were all bad. But Lowe's has always been good to me, and dependable.

After a lot of comparison shopping between Lowe's and Home Depot, I finally decided upon Home Depot because the final price for the GE refrigerator, ice maker hose kit, and extended warranty was a little bit cheaper than Lowe's. However, after I purchased it, I was called to say I had to buy the ice maker hose kit. I explained that this kit along with the extended warranty and my coupon code were included. We argued until someone got off their butt and discovered a computer glitch that day. Oh, well, too bad: they can't help you and they could not get a manager on the phone. He told the clerk talking to me that the best he could do would be to offer a $50 coupon on my next shopping experience.

I travel for business and set up my accounts to auto-pay. Because of an inadvertent error with my Home Depot account, the payment was late. Yes, mea culpa! As a result, when I call to check my home voicemail every 2-3 days, there are 21 calls. It is a recording that says: "I'm sorry, I did not understand your response. If you are --- press one." I had no way of knowing who was calling me until I returned home and checked caller ID. When a personal friend needed to leave an emergency message, my mailbox was full. Every chance I got this week, I have had to delete 21 or more of these messages. I admit I was wrong for being late. However, it was an error! I don't deserve these calls. I am going to switch to a Lowes card. There is nothing at Home Depot that is worth this harassment. You will now be paid in full and I will never set foot in your store again. You've won, but it's a short-sighted win. In the long run, my money will go to Lowes.

I wanted to "Go Green" so I replaced my gas trimmers and leaf blower with Ryobi cordless lithium battery powered ones. I thought I'd be helping the environment by doing so! Well, since spending top dollar on this equipment 6 months ago, I've had to replace the weed trimmer two times because of defects in their cheap as heck plastic components. And yesterday, the leaf blower finally crapped out "the blower wheel", in which I've seen thicker pieces of plastic used in sandwich bags just completely disintegrated. So I go looking for my receipt, and lo and behold, all the ink had faded out and it was only a blank white paper in with my booklets I got with it!

I purchased a patio door on discount from my local Home Depot in West Seneca, NY. When I procured a truck to pick up the door, I was informed by the building dept. that the door was gone, as in it was sold to another person. The manager said they would find me a replacement, but they never did. They simply refunded my money I paid. Home Depot customer service stated that since I got my money back, "What's the problem?" But then, when it came to replacing the door, customer service stated that they could not discount another door to replace the one they sold on me.

My 21-year old son used to work for Home Depot in Mankato, MN, to help pay for college expenses. While working there, they had him take a delivery to another town in his own personal vehicle (apparently, they don't have enough business vehicles, so they expect the employees to use theirs). They, first of all, gave him the incorrect product to be delivered, and he had to return, get the correct product, and again make the delivery.

I went to pay a payment 2 days early and received a receipt, later to find out that it didn't go through and was told I was late 20 days. I spent three hours of my day off going back and forth to home and then Home Depot and then my bank to prove it was not the problem on my end but due to an error of the employee at Home Depot that put in the wrong number. Why did it have to be on my time to resolve this? I was told the check was returned at one point of the process. Nobody wanted to do the leg work and my credit was at stake. I take pride to make sure things are paid in time. I was told by the credit department not to worry, that I was only 20 days late, not to worry, that it is when I'm 30 days late that they report it. I was not late!

My Amana refrigerator, purchased 3 years ago with a 4-year extended warranty, developed a problem with the water dispenser. The valve wouldn't close, spilling water on the floor. I called Home Depot, which transferred me to an insurance carrier called Insurance Solutions. They scheduled one of their companies to do the repair. But when I talked to that company, they said that as far as they knew, they were no longer a service provider for that insurance company due to a previous dispute. So, I called the carrier back again and they said a new service provider would contact me, which didn't happen. So, I called Home Depot again. Finally, after four days of calling, I got a schedule date for the repair, two weeks hence. If my refrigerator had been completely broken, that would be something of a problem. I will never buy another major appliance from Home Depot nor any extended warranty insurance plan.

Last Wednesday, my GE Profile Refrigerator was not cooling. I went online to GE repairs and scheduled an appointment. The technician came and told me that they were not the ones who handle the repair if it is covered by the HD warranty. I called the 1-877 number and scheduled an appointment for Thursday. No one ever showed up. Someone came on Friday and told me that there was no problem with the refrigerator/freezer (I guess food spoiling and ice melting is not considered a problem).

I've had three problems with my clothes washer. It's been in use. I purchased an extended warranty. It's been over three weeks and I'm still waiting for parts. I've called Home Depot and LG, and so far I'm not satisfied with the answers I've been given. Lesson learned. On my next purchase, I'll shop for a different washer and at a different store.

I ordered Pergo flooring (Monsoon Slate). When the order came in, I was told to call one hour ahead so that it will be ready for pickup. I prepped my floor, I called 2 hours ahead so all I had to do was pick up and get home and start. I had already purchased flooring for another room, so I was well aware of how long it would take to lay the floor. I had people waiting for me when I returned home. When I got to the Amherst Home Depot in New Hampshire, my order was not ready for me which was prepaid. I stood around for 20 minutes. Finally someone came and asked if I needed assistance. After I had talked to the lady at the desk and told someone to retrieve my order, I waited another 20 minutes before someone brought out my order. I was paying people to sit at my home waiting for me to return with the product. So I will have to complete my flooring tonight by myself. I will be late starting the third flooring that I bought for the dining room.

I made a purchase at Home Depot in June and paid the bill in full in July online. At which time, I signed up for paperless statement. I received no emails or statements until I returned from a trip in early September and had numerous voice messages and albeit an email the next day that I owed $89 because my payment was posted one day late in June. Not only that, but they also trashed my perfect credit rating which shows that I have not missed a payment in 30+ years. It makes you wonder if something is amiss with Home Depot. Nevertheless, my company and I will never purchase another item from Home Depot and needless to say, I canceled my card.

I called Home Depot for an electrical contractor and gave them our information. I was told we would receive a call in 24 hours. We still have not received a call from their contractor. We have called HD daily to follow up. Five days later, we have heard nothing. We are going to switch our accounts to Menard's!

In December, I bought a gallon of Behr Paint and had it tinted. I had some paint left over and in Sept., I used it and discovered I was about a quart short. I took the paint lid with the tint formula and HD mixed me up a quart. It didn't match. I went back and was told the manufacturer had changed the formula, but I had a sample of older paint on the inside of the paint can lid. They attempted to correct the premixed paint. 3 tries and 45 minutes later, I'm stuck with "that's the best we can do" and a quart of paint that still doesn't match. So rather than finishing the last 5 ft., I may be painting the whole damn room but I won't be buying my paint or anything else I might ever need from Home Depot.

I called warranty dept. in May 2012 to get riding mower repaired. I spoke with someone in India that spoke broken English at best. I had to give my information several times, fax in my information twice, and finally, I received an incident #. I was then turned over to a warranty dept. that handles Home Depot's warranties. I finally got the mower into the repair center. After two weeks, I was called by the secondary warranty company and was told to call the Home Depot warranty dept. to get a new incident # for the repairs. I called the number and again spoke with someone in India that spoke very little English.

I was told by a fellow veteran that Home Depot gives vets a discount. I went to pick up some supplies for a project I was working on. I showed the cashier my VA card. He called a manager, then asked where the expiration date was. I said, "Once a vet, always a vet," and I have never had this problem at Lowe's. It is a government ID with my picture on it. I got the discount. I went back a week later, yesterday, the 14th of Sept. I had a cart full of items for the same project. Now I am told I can only use the VA ID 4 times a year and active service members something else. I had only used it there once. Lowe's does not have restrictions like these. So, I left the cart and went to Lowe's, got my items and showed my government-issued VA card with my picture, the same as Home Depot. I got the discount and also was thanked for serving.

Almost every time I buy something that is made in China, it works for a little bit or it's broken already. Stop buying China junk, buy American products or European. I'm sick of returning stuff. I am a property manager.

The big slide plywood saw does not cut straight anymore. The blade needs to be sharpened. The store is on 2700 Whitestone Blvd, Cedar Park, Texas 78613, #512-528-9053. I have had tons of Birch and Oak 21/32" plywood cut up in that store. Thank you.

When I purchased some supplies, I gave my Home Depot credit card and when I looked at the receipt, I didn't receive my 5% discount. I asked why and the checkout person said, "You must ask for the discount before they swipe the card." He said that this was the new policy, that he couldn't give me the credit this time. My purchases were only $95.94 so it only amounted to $4.79. It's not a lot of money but the principle of the thing and his attitude. This was at the store on SW 110th Ave. Beaverton, Oregon. This policy just doesn't make sense when I have other credit cards for different stores and they automatically give you the discount. I would appreciate your response.

I tried to use my veteran’s card for the 10% discount. Once upon a time, they took it and had no problem. Now they are saying you can only use it if you are an in service disabled veteran. After an argument, I must say they did go ahead and give me the 10%. This was on a purchase by the way of $465.00. But they said I have to try to get the VA to change my card, or they don't have to honor it next time. The VA has a different view, because part of my disability is not service related; don't try to understand that part. It’s the VA!

I bought a GE washer dryer from SC store for delivery as a gift to a family member in NJ. GE washer delivered OK. GE dryer was a piece of garbage, damaged and unusable. I asked that the replacement be sent for delivery on a Saturday morning because of work schedules. Home Depot said they could ask for morning but had no control over the delivery company. Did anyone think of using another company? Of course not. In any case, the replacement is being delivered in the afternoon, at the total inconvenience to the recipient of the gift. Home Depot simply does not care about the customer. They delivered a piece of garbage and should have accommodated the customer by delivering a decent replacement unit at the customer's convenience. I will never spend another nickel at Home Depot again. Lowes now has my business.

I charged $65.00 on my Home Depot credit card. I had signed up for electronic billing. Today I started getting phone calls on my work cellphone, my work phone and finally, at home. When I answered, there would be no one there. I finally waited an extended time and found it to be Citi. They were giving me a "courtesy" call to let me know I was 3 days late on paying. I asked when they sent me the bill and where. They said to my email on August 5th. I explained that I never received it (I always schedule payments the day I receive bills and I did check my email, no bill). They said it could have gone to spam!

I ordered chaise lounge chairs on Aug 17th online, rec'd an email on Aug 20th that they were shipped via Seko. On Aug 27th, I called to get a status on my delivery. I was kept being told they were going to be delivered the next day. It is now Thursday, Sept. 6th and I received a phone call from Seko asking me if I was going to be home today between 3-5. I said yes and they were no-shows. I called Seko and now they tell me it is going to be tomorrow. I no longer want the chairs - I'm not going to plan on being home for the delivery. From now on, I will no longer order anything online from Home Depot. It is not worth the aggravation.

I returned over $500 worth of product to Home Depot. I did not have the receipt, so they gave the credit on a gift card. At a later date, I tried to use that gift card to make a payment on my Home Depot credit card and they said I was not allowed to do so. They also will not give a refund of the gift card, so I am out $500 as I have spent over 10,000 dollars there and have finished the home remodel project. I spoke with Charles in Atlanta, GA at the Customer Care Center and he has told me flat out that they will do nothing to assist me. Use the card to buy more product or not, but they will not let me make a payment! It is not posted anywhere in the store or online that this is store policy, as Charles likes to say it’s "in store polices". This is bad business procedures!

I called to get someone to repair my washer. I was not happy. I called to get a service technician to repair my washing machine. They did not speak English very well. They were rude and inefficient. I will not purchase anything else at Home Depot (I am rebuilding my home, this is a lot of money they will be losing).

No customer assistance - I asked him to assist me in filing a complaint against a female cashier for being rude to me and mocking me. He answered by waving his hands at me in front of her as to ignore my statement. He further started a conversation with another consumer in the middle of our conversation. I politely asked him where I can get a complaint form and he instructed me 1800HomeDepot and walked away. This is not a valid website. Something should be done or at least said to James. Thanks for your help.

After making the first purchase with the card, I went online and set up an automatic payment. Apparently, this automatic payment was for one time. The next month's bill did not get paid and a phone call to the customer rep informed me that he could set it up to have the automatic payment recur every month. It was made very clear at the time that I wanted to pay the full balance every month. The next bill came and only the minimum balance was auto paid and had a minimum finance charge of $2. I called again and was told by the rep that they normally set it up as a minimum payment and it would show up in the account notes if I had wanted it to be a full balance payment. She went on to say that auto payments could be set up to pay the full balance, but it would go back to minimum payments if there was a zero balance for one month. This was unacceptable. I was misled and lied to by Citibank customer service. I paid the remaining balance and cancelled the card. No more Citibank cards ever for me.

On August 23, 2012, I returned to the garden department two plants that were recently purchased and had died soon after. One plant was still in the original pot. The reception I received was hostile. The garden department directed me to the return desk. One person who knew plants stated she was on her way to lunch and walked away. The other stated she didn't know what kind of plants they were. She refused to look the purchase up with my credit card and refused to look at the thriving plant in my phone.

I purchased a two-year replacement warranty on my Ryobi String Trimmer only to find out that if the problem was carburetor or fuel related, it is not covered by the replacement warranty. I will never buy an extended warranty from Home Depot. In fact, I won't purchase anything from Home Depot that would qualify for an extended warranty.

I purchased a washer and dryer from Home Depot in Encinitas, CA (probably my fifth set from Home Depot) and when delivered, the first dryer was banged up. We returned it for a second dryer that was installed and did not work (found out after the delivery guys left). It appeared from the outside to be hooked up correctly and working properly, but when I put my clothes in the dryer, all I got was cold air. I refuse to mess around with gas, so I called Home Depot to ask for help. They told me that it was not their responsibility and that I had to contact Maytag directly to have it repaired. A new appliance repaired? Does not resonate with me when I paid over $1,300 for this.

I cannot reduce my balance with Home Depot because they are literally taking more than half my payments in interest charges. Citibank claims to charge 25.99% interest, yet charges me an interest charge of $47.42 on an $80.00 payment. How is this possible and how can they get away with robbing people like this? At this rate, I will never get this bill paid off.

Home Depot was one of my favorite stores, and I know I've done more than $10,000 worth of business with them. However, now I have such a sour taste in my mouth regarding Home Depot. I made a purchase costing $118 on their credit card (only recently learned that the credit card is through Citibank) in January 2012.

I went to Home Depot in Gastonia, NC for a purchase. I am a Vietnam veteran and asked for a veteran's discount. I was told that I could not get a discount because my ID card didn't meet their requirements and that I have to get a new card. For their information, the VA doesn't give out new cards because Home Depot says so. Plus, I would have to drive 200 miles to get a new card. The cashier was so nice but I had to tell her that I would not shop there anymore. I am also disabled. I will tell everyone I know to boycott Home Depot as long as I live. A bunch of jerks in corporate headquarters!

Recently I attempted to purchase a new washer/dryer from my local Home Depot because they had 0% financing for cardholders. I tried my card but was told the account had been closed. No problem. I applied for credit again and was refused. I was told I would be receiving a letter explaining why I was refused. Easy enough, right? Wrong. The reason for refusal was sent to me with a bill showing a balance of $250.54, in addition to a letter from a collection agency. Upon a closer look, I saw that the late fees and interest for the year totaled $250.14. I never received a statement or used the card this year. Now let's do the math. The difference between the fees/interest and the current balance is $0.40. Yes, 40 cents. Citibank decided to accrue late fees and interest on 40 cents from the beginning of the year totaling over $250. The folks at Citibank are a bunch of crooks. Beware and check your statements carefully!

Home Depot billing error destroyed my credit - April 2011, I was switched to paperless account, not authorized. They had no email info and a discontinued phone number. I have a screenshot of the account with this lack of info. In January 2012, I used my credit card (had not worked, always refused) since they switched the account. The checkout person entered the card number by hand. We had no bills sent to us since they switched the account and none after the purchase. In June 2012, I got a notice from Citi Cards that I've been turned over to a collection agency. I've been trying to get satisfaction since, no help. Citi Card told me not to pay anything (3 times) or it would be considered an admission I owed the entire amount. My credit has gone from mid 800s to 690. I have all the consumer reporting agency forms, but a good attorney would be better.

I talked to a salesman at Home Depot concerning the price of the air and heating unit that he was demonstrating. He couldn't give me the price but said that he would send a representative out. The rep (Brad **) came out and explained the deal which included a rebate of $1,300+. I explained that I was not working and would like to look around the price of other units. He continued to ask what could he do to make the sale. I stated that if he could bring down the price, which included the rebate. He also stated that I had to sign off on the deal or I would lose the discount by June 29, 2012. I went on and accepted the deal not knowing that it did not include the rebate. Thank you.

Paint rebate received nil - I applied online because the girl at Home Depot said it was much quicker and never heard another thing.

Home Depot has partnered up with a company in Dayton, Ohio to set up a scam contest inside the Home Depot stores in Dayton and Cincinnati to get your phone number to get around the do not call list. Miami Valley Rainsoft will call you to confirm your entry in the contest, which the owner or someone in his family will win. After they call you and confirm your entry, they proceed to pressure you into a free water test and if you'll agree, they'll come out and try to scare you into buying a $5,000 water treatment system. Home Depot should be ashamed of themselves for scamming and scaring their customers.

I rented a tiller at HD on Adams Avenue and Roosevelt blvd. in Philadelphia on August 2, 2012 at around 10 am. The sales representative told me, "In order to rent the tiller, you must initial the places where I placed an X." I found out later that one of the initialed areas meant I accepted an insurance policy for 10% of the rental agreement. The rental agreement clearly stated that I must be informed that I can accept or reject the policy. He never told me I had the option to refuse the policy. I also did not receive a copy of the insurance policy so I had no idea what it covered. When I returned the tiller, I was told by the sales representative that they could not take the insurance policy off the agreement.

HD is using a third party to track returns, bad business. I have always shopped at Home Depot since the first store opened 26 years ago in 1986 at Oceanside, CA and have only gone to the Lowe’s across the street from my house once because HD was out of an item. I enjoyed the fact that if I didn't have a receipt, it was not a big deal but lost out if the item rang up below what I paid for it, my loss. But now, I find I was denied a return with a receipt? How strange. So, are they calling me a thief? I have a stack of receipts from Home Depot measuring an inch thick and one Lowe’s receipt. Give me an email address and I will scan and send them to you. One thing is for sure, I don’t appreciate being treated this way.

Since Home Depot didn't send the statement (the second time), I missed the payment for many days which affected my credit history and they also charged me a late fee even though it was not my fault. I had to cancel that card.

Years ago, I had a Home Depot credit card and at the time they would not let you make a payment in the store. It had to be mailed to the processing center. On two occasions, I sent the payments well in advance of the due date, but was charged a late fee because the credit department said the payment was late. After the 2nd time, I paid off and closed the account. But sometimes I am a slow learner. About six months ago, I opened another HD account to take advantage of the deferred interest program and I have been making regular on time payments (usually in store, because they now accept payments in store). But I mailed a payment in on June 29, 2012 for a due date of July 6, 2012. Lo and behold my next statement reflected a late fee charge of $25 and I called and they said the payment did not arrive until July 12, 2012.

I just received a pre-approval offer from Home Depot’s credit card department with a reservation number on the top. After thinking about accepting the offer, I decided to go ahead because I plan on doing some things around the house soon and it would be nice to have. So after going to the Home Depot’s website and entering the reservation number and other personal information, it told me I would be notified 5 to 7 days for a decision. What? I was already pre-approved. I thought I even had a reservation number.

Falsely Accused - I was in the Northeast Washington, D.C. location yesterday to return a faucet purchased the previous week in VA. Upon my exiting the store - credit to my account completed - two to three men stopped me and one even put his hand on me. It was all confusing as they accused me of working with some other women to steal the faucet. They blocked my path and told me that I had to return to the rear of the store for investigation and questioning. I was becoming quite agitated as I tried to unsuccessfully explain that I had purchased the item and had a credit card credit to prove it. Still, I was not listened to. The police were on hand and I told the loss prevention guys who were very rude that I would go with the police before I went anywhere with them.

I was in my neighborhood Home Depot trying to get some paint and building materials when I observed nepotism played in front of my husband and kids. The salesman in the paint department was very rude and very unprofessional. I felt his attitude towards me and my family because we're Africans and not **. He felt obligated serving his fellow ** and **, than the Africans that stood patiently until it was their turn. And to make matter worse, he did not apologize but was amused, laughing that he served whom he wanted to serve, and as he said he would despite my complaint to the supervisor to whom I reported the incident and thought could help.

I went to my local Home Depot to buy a replacement battery for my Homelite cordless electric mower. I was told Home Depot does not stock batteries for my mower, but would have to order online. The lady there helped me order the battery (not Kim). The battery ordered had a different part number from the part number in my owner's manual. The clerk said that is the only battery available for my mower and if it is the wrong battery, I can bring it back to the store. Eight days later, the battery finally arrived. Wrong battery. I took the battery to the store where it was ordered from. A different clerk named Kim assisted me this time. It seems the battery ordered and received is for the current mower available, the battery I needed is not available nor can it be special ordered.

There's extremely poor service at the Home Depot on 7120 N. Academy Blvd., Colorado Springs, CO 80920. There were no return phone calls after repeated calls to them concerning the order and the installation of storm doors. It's the worst service.

In 2009, I purchased a stainless steel double door LG refrigerator with the freezer at the bottom, icemaker, and the works. I was advised to purchase the extended warranty for protection. I was extremely happy with my purchase. In June 2012, I noticed the freezer was not working, as the items had been soft. I automatically contacted the Home Depot. They asked if I had the extended warranty plan. Since I purchased it after being convinced, I contacted them as advised. The extended warranty company from Home Depot sent a contractor to my home to assess the issue. He said I needed a part, and never came back. I went to Home Depot to complain. While at Home Depot, the manager in the appliance section contacted the extended warranty company.

I have dealt with Homedepot.com in the USA and have been very satisfied and would happily recommend them for website orders. This has not been my experience with the Canadian arm of this company. I placed an order on July 1st for 4 large pieces (I don't have a car so delivery is the best option for me). The website indicated when I placed the order that delivery would be between 6 and 10 days. I received 2 of the 4 pieces 12 days after the original order. The other 2 pieces are still in transit and I have just spent 30 minutes on the phone with customer service to find out that they cannot tell me when to expect the other 2 except to say that one wasn't even shipped until July 12 (an e-mail notice to me indicated it was shipped on July 11).

Todd from Cloverdale, Oregon hit the nail on the head. You fill out your rebate paper from Home Depot and send all the information required and the whole process was designed to find an escape clause to allow Home Depot to not pay any Home Depot Rebates. You follow all the information that is asked of you from Home Depot and this is what you get for being a good customer for years. Rebate cannot be verified.