Home Depot Reviews

Home Depot has partnered up with a company in Dayton, Ohio to set up a scam contest inside the Home Depot stores in Dayton and Cincinnati to get your phone number to get around the do not call list. Miami Valley Rainsoft will call you to confirm your entry in the contest, which the owner or someone in his family will win. After they call you and confirm your entry, they proceed to pressure you into a free water test and if you'll agree, they'll come out and try to scare you into buying a $5,000 water treatment system. Home Depot should be ashamed of themselves for scamming and scaring their customers.

I rented a tiller at HD on Adams Avenue and Roosevelt blvd. in Philadelphia on August 2, 2012 at around 10 am. The sales representative told me, "In order to rent the tiller, you must initial the places where I placed an X." I found out later that one of the initialed areas meant I accepted an insurance policy for 10% of the rental agreement. The rental agreement clearly stated that I must be informed that I can accept or reject the policy. He never told me I had the option to refuse the policy. I also did not receive a copy of the insurance policy so I had no idea what it covered. When I returned the tiller, I was told by the sales representative that they could not take the insurance policy off the agreement.

HD is using a third party to track returns, bad business. I have always shopped at Home Depot since the first store opened 26 years ago in 1986 at Oceanside, CA and have only gone to the Lowe’s across the street from my house once because HD was out of an item. I enjoyed the fact that if I didn't have a receipt, it was not a big deal but lost out if the item rang up below what I paid for it, my loss. But now, I find I was denied a return with a receipt? How strange. So, are they calling me a thief? I have a stack of receipts from Home Depot measuring an inch thick and one Lowe’s receipt. Give me an email address and I will scan and send them to you. One thing is for sure, I don’t appreciate being treated this way.

Since Home Depot didn't send the statement (the second time), I missed the payment for many days which affected my credit history and they also charged me a late fee even though it was not my fault. I had to cancel that card.

Years ago, I had a Home Depot credit card and at the time they would not let you make a payment in the store. It had to be mailed to the processing center. On two occasions, I sent the payments well in advance of the due date, but was charged a late fee because the credit department said the payment was late. After the 2nd time, I paid off and closed the account. But sometimes I am a slow learner. About six months ago, I opened another HD account to take advantage of the deferred interest program and I have been making regular on time payments (usually in store, because they now accept payments in store). But I mailed a payment in on June 29, 2012 for a due date of July 6, 2012. Lo and behold my next statement reflected a late fee charge of $25 and I called and they said the payment did not arrive until July 12, 2012.

I just received a pre-approval offer from Home Depot’s credit card department with a reservation number on the top. After thinking about accepting the offer, I decided to go ahead because I plan on doing some things around the house soon and it would be nice to have. So after going to the Home Depot’s website and entering the reservation number and other personal information, it told me I would be notified 5 to 7 days for a decision. What? I was already pre-approved. I thought I even had a reservation number.

Falsely Accused - I was in the Northeast Washington, D.C. location yesterday to return a faucet purchased the previous week in VA. Upon my exiting the store - credit to my account completed - two to three men stopped me and one even put his hand on me. It was all confusing as they accused me of working with some other women to steal the faucet. They blocked my path and told me that I had to return to the rear of the store for investigation and questioning. I was becoming quite agitated as I tried to unsuccessfully explain that I had purchased the item and had a credit card credit to prove it. Still, I was not listened to. The police were on hand and I told the loss prevention guys who were very rude that I would go with the police before I went anywhere with them.

I was in my neighborhood Home Depot trying to get some paint and building materials when I observed nepotism played in front of my husband and kids. The salesman in the paint department was very rude and very unprofessional. I felt his attitude towards me and my family because we're Africans and not **. He felt obligated serving his fellow ** and **, than the Africans that stood patiently until it was their turn. And to make matter worse, he did not apologize but was amused, laughing that he served whom he wanted to serve, and as he said he would despite my complaint to the supervisor to whom I reported the incident and thought could help.

I went to my local Home Depot to buy a replacement battery for my Homelite cordless electric mower. I was told Home Depot does not stock batteries for my mower, but would have to order online. The lady there helped me order the battery (not Kim). The battery ordered had a different part number from the part number in my owner's manual. The clerk said that is the only battery available for my mower and if it is the wrong battery, I can bring it back to the store. Eight days later, the battery finally arrived. Wrong battery. I took the battery to the store where it was ordered from. A different clerk named Kim assisted me this time. It seems the battery ordered and received is for the current mower available, the battery I needed is not available nor can it be special ordered.

There's extremely poor service at the Home Depot on 7120 N. Academy Blvd., Colorado Springs, CO 80920. There were no return phone calls after repeated calls to them concerning the order and the installation of storm doors. It's the worst service.

In 2009, I purchased a stainless steel double door LG refrigerator with the freezer at the bottom, icemaker, and the works. I was advised to purchase the extended warranty for protection. I was extremely happy with my purchase. In June 2012, I noticed the freezer was not working, as the items had been soft. I automatically contacted the Home Depot. They asked if I had the extended warranty plan. Since I purchased it after being convinced, I contacted them as advised. The extended warranty company from Home Depot sent a contractor to my home to assess the issue. He said I needed a part, and never came back. I went to Home Depot to complain. While at Home Depot, the manager in the appliance section contacted the extended warranty company.

I have dealt with Homedepot.com in the USA and have been very satisfied and would happily recommend them for website orders. This has not been my experience with the Canadian arm of this company. I placed an order on July 1st for 4 large pieces (I don't have a car so delivery is the best option for me). The website indicated when I placed the order that delivery would be between 6 and 10 days. I received 2 of the 4 pieces 12 days after the original order. The other 2 pieces are still in transit and I have just spent 30 minutes on the phone with customer service to find out that they cannot tell me when to expect the other 2 except to say that one wasn't even shipped until July 12 (an e-mail notice to me indicated it was shipped on July 11).

Todd from Cloverdale, Oregon hit the nail on the head. You fill out your rebate paper from Home Depot and send all the information required and the whole process was designed to find an escape clause to allow Home Depot to not pay any Home Depot Rebates. You follow all the information that is asked of you from Home Depot and this is what you get for being a good customer for years. Rebate cannot be verified.

What a horrible service from the clerk ** and the other older lady ** at the 7554 Northwoods Blvd, Charleston, SC 29406 location. I approached the front counter and said hello and asked ** if military received discounts. She replied yes and that she already gave me the discount. So after saying that, I pulled out my military ID from my purse and presented my ID and waited for the price to change as I have asked ** to scan for the price of the Defiant UV light prior to arriving to the counter. Once again, I asked for the discount and waited for the adjustment, so I figure I would help ** out by informing her I was aware of the price as she did not discount the product. At that point, ** the other cashier looked at her and tapper her on the hand and ** smirked and they both looked at me. Again, I asked for the price to be adjusted. They both started chattering like chipmunks, which I found insulting.

I asked for my bathroom to be measured by Home Depot. They work with a company that installs. Person was nice; however, they have a little problem with putting paper and pen together, because I never got an estimate. I called after a couple of weeks, but still no estimate. I called again, nothing. I called the store, then HD customer service and they called the installer, nothing. I called again before going on a business trip - nothing. Not even a call which Home Depot had promised would occur within 24 hours. I called corporate for a third time and said I wanted new estimate and would take another day off of work. The woman told me that it is the only company that they have (in other words) in America, the home of capitalism, I am forced to go with this company. I drove to the store and it was confirmed. Now, I have to wait until customer service opens at 12:00 so that I can submit another complaint to a separate person.

I applied for a credit card. I called customer service to ask for my application. The person was very rude. Do not use the credit card from Home Depot. The customer service representatives are rude, scream at you, do not let you talk to say a different name. Please, I want to cancel my application. Thanks.

My Echo weed trimmer wouldn't start, so I purchased a $12,000 tune-up kit which included a spark plug, fuel air filter, and a fuel filter. The unit still didn't start. I took the weed trimmer to the store that I purchased the trimmer and was told that I had to call the warranty center at 1-800-466-3337. The warranty center is in the Philippines. I called the warranty center and was told to fax a copy of the original receipt with the incident number that I was assigned and that I would receive a call in 2-3 business days to confirm the claim. On the fifth business day, I was not called. So I called the warranty center and was told that they never received the copy of the original receipt by fax and if I could fax it again and wait for a call in 2-3 business days. Here we go again. The hanging up on other callers didn't work, so we'll use the "we didn't receive your fax" delay. I will never purchase another item from Home Depot. Lowe’s is better to deal with.

Home Depot needs to have an automatic answering machine to do the job in the phone center. Your phone associates suck, lack training & are big time unprofessional . As a customer, I could never ever call Home Depot & be able to speak with someone on the first shot & when I do get through, you place me on hold for ten mins. Please, you guys need to fix this issue with your phone center.

I submitted two online rebates for several items purchased during Home Depot's Memorial Day 2012 offer. In spite of the fact that I entered all of the information requested directly from my HD receipt, both rebates were denied due to lack of information. If information was missing, why didn't the online form point it out? The whole process was clearly designed to find escape clauses to allow Home Depot to not pay their "rebate". What a sad joke!

I bought countertops from Home Depot that were charged in January 2012 (six months, no interest) and paid off by May. I then bought a dishwasher in January or February (12 months, no interest). In June I started getting messages that I was nearing the end of a no-interest period. I contacted Home Depot/Citi and was told this was now changed. On my July statement, I got the same message that this is the end of the no-interest period. However, this should be halfway through the dishwasher's 12 months. I've sent another message to the credit department. “Instant today” means forget it. Apparently, there's a problem. When I tried to pay part of the bill, I got a message that there was a problem with my payment. If I'd read the problems others have had with this company, I would have gone to Lowe's. The same company locally makes the countertops for both stores. The work was great - the one good thing out of this.

I purchased a GE undersink filter (GXULQ), which employs a compression fitting. My girlfriend asked me to install the same filter in her home. The compression fitting let go and flooded her kitchen. I have a fair amount of experience with plumbing. I attempted to post a review at the Home Depot website, using the same statements as this post. I suggested that the purchaser use care with the fitting. Home Deport refused to post the review for "violating posting rules." I reviewed the rules, and none were violated. I can only assume that Home Depot did not want to risk the possibility of a lost sale.

I ended up cancelling my credit card and will never, never shop at Home Depot again! The problem started with my questions over why I was getting charged interest on "special promotions" when, first of all, I did not participate in any "special promotions" and customer service could not identify on my purchase history which items, if any, were related to "special promotions," only that I had failed to pay off these items within the allowed time frame. Therefore, they assessed my account with a "special promotion" interest of $125, even though they are still charging a monthly interest rate on my unpaid balance - isn't this like "compounded daily IRS interest rate?"

We were in San Antonio, Texas to visit some friends. We stopped at your store on Bandera and we were looking around for a gift for our friends. A very nice woman named Lynn approached. She asked if she could be of assistance and showed us where the item we inquired about was. What a wonderful asset to your store she is!

Warning: Do not even use your Home Depot credit card. I was getting 8-10 calls a day from a collection agency trying to collect about $200 from a bill 40 days old? Okay, no problem. I attempted to pay on the phone but they said they can't take my business card? **? How can I pay? They called my house everyday and on the weekends. After I paid this at the store, they said they will still continue to call until they got confirmation from the store on Monday morning that we paid. Un-frickinbelievable **! Screw you, Home Depot. We have a newborn and this is who you employ for collections, you money inflated **!

While attempting to make a rather large purchase, one of several plans for the next few weeks (in excess of $1,000.00), to complete a home improvement project, I was approached by your store manager Raul (I couldn't get his last name) concerning opening the contractor door to load my truck. It was about 5:30PM. He informed me that I had to take my heavy load to the front of the store. It wasn't bad enough that he said this, but what made it worse was his foul attitude ending with him chasing me out the front door yelling obscenities as I tried to leave before this lunatic tried something else. Hence, my reason to not purchase from Lowe's, since his final statement was to never come back. That being the case, the rest of my $60,000.00 in purchases for two property renovations will come from elsewhere. If this is an approved method for treating customers, I won't be the only one in my area to never set foot in a Home Depot again. This is a true account of what occurred in your Whittier store at 5:30PM, 6-19-2012. Any comment?

Public display of affection between co-workers while on duty and in full view of customers in store at 2750 Veterans Rd West Staten Island, NY 10309 - I had just walked in the line in the store to make a purchase while the store was crowded. Then to my surprise, I saw one male co-worker putting his arms around another fellow female co-worker from behind while lightly kissing her neck. The female coworker was actually a cashier with her lights on, but nobody was on her line. Easily, someone could've gone on her line to checkout but obviously, they didn't feel comfortable to. As I stayed on my line, I could see other customers looking at the workers while shaking their heads and even eventually one customer had walked out. This store is in my neighborhood and I have not been there in about a year, so it did seem a little surprising to see this on my first time back in the store. I do hope this display of behavior does not go on on a regular basis.

I could not get the mower I bought on 6/5/12 to work. I brought it back to the same store I bought it 6 days ago. They tried to get it to work for about an hour to no success. Dave, an associate, told me I could upgrade to a model that was $39 more. I said great and we went to the return counter with the new mower. I thought they were going to fix the first one so I did not bring the box or bag that goes on the back. The return associate said I needed to get them, so I left the mower and said I would be right back.

I received 5 phone calls and each time, no one was on the line. The 6 phone calls, Citi card said my Home Depot account was 14 days past due. The message said I could make a payment by phone now. I was going out to a meeting and I made the payment that they requested by phone. When I returned home, I pulled my bills and I had made a payment and have the conformation numbers. I called and got a lot of runaround. I asked to speak with a supervisor. I was connected after a brief time and basically, she said to write a letter. I told her that I have my bank statement in front of me and it was taken out of my account. She said conformation numbers mean nothing and I would have to write a letter and go to my bank and have them research it.

Today, I called the extended warranty service company and had to provide the usual details to the first agent who eventually disconnected when placing me on hold. I called the second time and had to provide the same info as had been given to the first agent who either deleted or never fully entered it into the system. After another lengthy hold, the phone was disconnected once again. I called for the third time and I was connected to a male who told me that this was the first call from me today. By then, I am not happy giving that information once again. Once, he explained that there was no warranty on my microwave and the handle issue with my stove was cosmetic (cracked due to heat). The ice maker issue would be entered after a list of "did you check water, check electrical, check the arm position, etc." It made me feel as if I was a moron and hadn't checked it before calling. To make matters worse, the call center is not in the US but in the Philippines, where you have to ask them to repeat everything. I called Maytag direct who graciously sent out repair people and repaired my issues at no cost to me. They are in Ann Arbor, Michigan. What a difference in attitudes.

This is the first time my VA issued veterans identity card was rejected. Your cashier was very rude. He could have said in a nice tone we are not accepting VA discounts no more. If the Home Depot policy has changed, you should have a notice on your door stating this. I have spent a lot of money over the years at Home Depot but I will now be doing business over the internet or go to Lowe’s. I served the US Navy from 1956 to 1960 on active duty. Once again, I guess Home Depot does not respect older veterans.

I was misled by Home Depot's return policy. On the evening of 05/03/2012, I tried to return some items I had. I lost the receipt so the person at return desk scanned all items and asked me for driver's license. They ran my license and then told me I had been blocked for returning too many items without a receipt. I then explained that I have never returned anything to Home Depot without a receipt.

Our water heater went out. We had the $99.99 12-year extended service plan with Home Depot, so we called as soon as we cleaned up the water mess. The first person I spoke with couldn't find any record of our plan - even after I provided the codes they asked for from my original receipt from 6 years ago. She said she was transferring me to another department, but she hung up. I called back and spoke to someone else that entered our information in their system so they would have it on file. They said it would have to wait 24-48 hours for a service technician to call us and make an appointment to come out and diagnose the problem and determine if it could be repaired or if it had to be replaced.

I bought some paint on consecutive days which did not match in color. I had already finished painting the room. After letting it dry, it was oblivious that the tint was different. I went to the paint department at the Del Rio, Texas Home Depot and they claimed they made no mistake. I offered to take them to look at the mismatch, but they refused. I asked them to give me credit for the cans they had made a mistake on and I would buy some more cans of paint, but they refused. They would only replace one can. We are doing good size projects with your store and you would think that a good manager would want to keep his customer satisfied instead of risk losing them, which just might happen. Maybe your manager needs to attend some customer training courses.

I just received a letter from Citi telling me my credit limit was lowered $200.00. I have never been late and use the card mainly for 0% purchases. I called to see if they would return it to the normal credit limit or I would just simply close the account. The "gentleman" told me, "Sir, we do not respond to threats." I responded, "Are you treating me like a terrorist (as his response was akin to the government policy not to negotiate with terrorists)?” I was calm in my tone and simply stated a fact. He was so indigent to me, I started to laugh. Then, he told me they would not tolerate rude behavior. After that exchange, I told him to just simply close the account. I urge others to do the same. This is just ridiculous and that guy needs to find a different job.

Several issues with this card, specifically Citi. I am familiar with the legislation on credit and was very certain that the time between statement and fees was 21 days; however, I was emailed by Home Depot/Citi that it is 2 weeks. Legislation also states that no card company can charge you to pay your bill online, via mail or over the phone unless paying for a premium type service such as same day. However, when you phone the Home Depot/Citi automatic payment service and you wish to deal with a human instead of a machine, you must pay a $14 fee for paying over the phone and with a representative.

Credit card interest scam. They tell you in the store that the credit card is interest-free for a year - they lie! Only purchases over $300 are interest-free.

Today, we went to Home Depot to get plants that had been advertised. They did not have the advertised special and did not expect any to come in until Thursday, the day the ad is no longer valid. This is not the first time this has happened and I am so discouraged with Home Depot. If you are going to run an ad, have enough inventory to cover what you advertise. They of course had the next size to a dollar more, bait and switch. No wonder this company is going down the tubes. Goodbye Home Depot, Lowe's is right next door and Ace is always willing to honor their ads.

On May 9th, 2012, I inquired about receiving a Home Depot credit card with regard to buying several appliances (which I did have great service in that department). My purchases would have totaled approximately $3,500. I did receive credit up to $1,500 but wanted the card to cover the total purchase plus possibly other purchases needed for my renovation. I was sent to the credit desk where the cashier clerk had to phone someone regarding my request. I was handed the phone to talk to the person who said that my request would be considered within 7 to 10 days. I questioned this and received a very snotty reply. I do believe I was turned down because I am retired, 65 years of age and widowed. I have a very good credit rating and a very good income.

What a bad company to work for and even worse company to shop at (Tempe Store 0489). We, as floor associates try our best but deal with horrible managers with no schooling. Our managers tell us how we will be fired and that they have a stack of resumes 2 feet tall to replace us. The store manager brags on how he makes $175k a year and that we should be lucky to work for him. They just want your money so if something goes wrong, they have your money and shuffle your complaint through a bunch of channels.

I purchased a Leaf Blower from Home Depot and tried to use it and it doesn't work. When I went to do an exchange, they refused since I can't locate my receipt. I find this to be unfair that I now have an item that can't be used. I spent a lot of time and money in that store, but I guess now, I will switch to Lowe's.

I asked if anyone could help me load twenty bags of rock and was told in a very rude manner, "Nope, do it yourself."

I am very unsatisfied with the poor customer service I was provided at Home Depot after my custom window and doors were ordered. The pro desk employee Ronnie was very rude, which I cannot understand how someone with such a rude attitude would still be employed with this company. After all, I only paid $9,000.00 for new windows and doors to Home Depot which I paid extra for delivery to my home. I found out that the delivery company would only deliver to my area when they had a delivery going through, which isn't very often. As a consumer, I thought when you spend as much money as I did, I could at least get my doors delivered accordingly. I guess not! I will never ever do business with Home Depot!

I purchased a grill from Home Depot, even though they did not have free delivery like Lowe’s. When I went to pick it up, I was told by the store associates to pull up to the door. While they were getting the grill ready to put in my car, I received a parking ticket! When I requested to talk to the manager, he refused to speak to me. When I went back in later to talk to him about it, he again refused to talk to me. I was told they always tell people to pull up at this location to pick up large items. First, why tell customers to pick things up there if you are going to get a parking ticket? Second, it's the store manager’s responsibility to speak to his customers when they have a problem, not blow them off! I will always go to Lowe's from now on!

I purchased a washer online on April 25, 2012. The delivery was scheduled for Saturday, April 28. On April 26, there was a message on my machine to call Home Depot. I did and was told I had to contact my credit card company. I was surprised because I pay off my balance monthly and have a very high credit limit. My credit card company told me that they had given Home Depot approval and had no clue why I called. I called Home Depot back and received no explanation or apology as to why I had to waste half an hour calling my cc company. I was told that delivery was now scheduled for Tuesday, May 1. I then received an email from Home Depot which stated that delivery was Wednesday, May 2.

I owed just over $200.00 and tried to pay with my business card 3 times at phone number ** and it wouldn't go through. Your operator taking due payments said we can't take business cards. In the meantime, I was getting 5 calls per day at night and early in the morning from Citibank card services asking for payment. They would not stop calling. We have a newborn! I originally told Citibank that I needed a week before I could actually get over to my local depot, but they kept calling over and over. This has made me irate. Screw you Home Depot and Citibank card services! I'm going to make sure everyone knows how your Home Depot service is!

My family purchased a gift card for $100 at Christmas, and the balance was $0 when I went to use it. The card was purchased in Overwaitea in Port Hardy BC. The number on the back is **.

My boyfriend and I were getting prices for some flooring so we asked Duncan to assist us. So he did and as he was showing us some laminate flooring and how they snap together. They slipped out of his hands and fell on my toes (the big toe and the one next to it). As that happened, it ended up cutting both toes. Duncan did not acknowledge the fact that it was bleeding all over the floor and he continued to talk about the flooring so my boyfriend said maybe you might want to get a cloth for my toes, so he did and then I also requested for some band aids.

I am very upset and frustrated by what has happened now for the second time. Both my husband and myself have a Home Depot credit card account (It's important that we both have a good credit history in the event something should happen to the other). This makes the second time that my account was closed due to a 'periodic review of your credit history.' I can understand their need to continually assess their risks and watch for people that may not pay their bills, but my payment history was perfect.

My husband and I just recently built a new house and have several promos coming due. One promo we were graciously given a 20 day extension on in order to pay without penalty when income tax return came. I spoke with a representative on the phone who had explained the interest would be credited ($440.00). In the mean time, we had another promo came due which we paid in full. On our next statement, we had a $40 some charge of interest so I called to ask about it. I was treated very rudely by the lady on the phone. I finally asked her to not treat me like I was dumb and that I was not calling about the interest from the first promo but was just making sure I wasn’t being charged interest from last promo.

I have been dealing with HD extended warranty for over a month to fix my riding lawn mower. The extended warranty call center is in the Philippines. They referred me to a company that HD does not use anymore. I contacted several HD stores and talked to store managers with no avail. I contacted HD corporate office and I am still dealing with them. At this point, I am so angry and dissatisfied with them. Since they have not delivered on their promise to fix my riding lawn mower, I want them to replace it with a new one. I am done dealing with them. My next move is to take them to court. I want everyone to know that the Home Depot extended warranty is a ripoff. HD does not deliver on promise that you paid for.

I received a letter dated March 30, 2012 from your manager for the credit review department. It indicated that my account ending in ** had been closed. It stated the reasons I contacted Equifax and got my credit score and credit history. I have had several purchases from Home Depot and my accounts were paid as agreed. I have not had any activity on any of my accounts as I have been out of work for the past two years. You do not open accounts and charge an account when you have a very limited income. I don't, in order to keep my good credit.

After waiting 20 minutes for the clerk to finish up with a client at the Guelph Line Burlington store, he could not find the laminate flooring I wished to view, then needed a forklift license to either lower some down or whatever the hell he was mumbling about. So I left disgusted and proceeded to the Burloak store (Burlington, Ontario) and waited an additional 20 minutes while the clerk finished up with his client. I went searching for him, he'd forgotten about me, then proceeded to say he was sorry, couldn't locate the maple laminate and I would have to wait for Parry or whoever the so he could locate the product. At both stores, it was "sorry, sorry, sorry". I'm sick of hearing that excuse of a word for incompetence. If I ever walk into another Home Depot again, it'll be too soon. I've instructed my daughter not to purchase anything for her new home from Deadbeat Depot.

I went to HD to purchase a product on the HD card. I got rejected. I was informed by the credit department I had an overdue balance of $19.71. I paid it immediately and was then able to purchase the product. First of all, I hadn't received the first online statement. The charge was made via telephone in February 2012 and I was overdue by a few days. That's why I didn't recall owing a balance. I went to purchase items again on April 5/12 and was rejected again for a purchase of $22.00, so I left the store puzzled and angry. I was told today, April 9/12, by the credit department via telephone that my account had been closed (unknowingly to me and never otherwise informed). Also, I found out the overdue balance was from October 2011 and it was originally $17.00. The $19.71 was with interest.

I returned a 30-gallon oak tree that I bought about 4 months ago. Store manager John ** refused to honor the same tree and refunded me with store credit instead. I explained to John ** that I didn't want the refund, but to replace the same 30-gallon tree. The tree’s current price is about $136.0 and manager John ** wants me to pay half of the difference. I explained to John that I paid $65 originally to plant the tree and that I couldn't afford to pay any more money. John ** said that he couldn't replace the tree. I explained to John that I needed to replace the tree to cover the 30-gallon open pit for the safety of the pedestrians and for the safety of my mother when watering the plants. I explained to John ** the urgency to cover that pit for liability reasons. He refused to help me. Please call me to resolve and to prevent a possible accident.

Back in 11/23/11, I went in for an appliances purchase. Because of the Black Friday, I was told that I qualified for a 5% discount and 24 months with no interest if the account was paid in full because the total went over $2,000. Now in March, I started noticing that I was getting charged interest so I called the bank and they said that the 5% automatically disqualified me from getting the 24 no interest. But then when I had asked the Home Depot worker about one interfering with the other, she replied with one has nothing to do with the other' and now Home Depot is refusing to fix their mistake! And now I have to pay for it.

Washing Machine Extended Warranty - We called the ESP and reported that my washing machine would not spin. They sent someone out and after ordering a part it worked for about 2 weeks and started the same thing again. We called again. The man came out again and said the board was bad and ordered it. When he returned to install the board, it still did not work. He said that a mouse had chewed on the wiring harness. He ordered a harness but when it came in, it was not the correct part.

I had the Balance Protector on my card for over a year, and then in March 2010, I lost my job. I was laid off, so I took a temporary job for 6 months. And then in October 2010, I took another temporary job, which was supposed to last 6 months. The job ended early, and I was told by Balance Protector I would be covered since it ended before it was supposed to end.

Approximately 2 weeks ago, my mother wanted to get a Home Depot card. She has A+ credit rating. She wanted to get a new kitchen put in and also ordered new appliances. My mother is 83 years old and doesn't drive. She was refused a credit card and I'm not sure why. What does her driving have to do with getting a card, everything would have been delivered? To me, Home Depot is prejudice against seniors, unfortunately, Home Depot missed out on a large sum of money as my mother had to go to another store to purchase the items she required. If you could look into this matter, it would be greatly appreciated. My whole family shops at Home Depot and we purchase a great amount of products/renovation materials, etc. Please advise why this happened and why Home Depot won't issue credit cards to seniors. Thanking you in advance.

Hampton Bay Glass Patio Table Top Exploded - We stored it in our downstairs garage for the winter. My husband went to move the table top and barely touched it, then it exploded. No one was hurt fortunately. Our 9yr old son was standing nearby and saw it happen too.

Labor Day paint sale scam - Home Depot offered $20 rebates on 5 gallon purchases of Behr and Glidden during Labor Day in 2011. I bought two qualifying products, submitted for the rebates online. I got the tracking numbers and saw the approvals online. I never received either rebate. So I'm out the $40 I would have saved. Don't fall for this scam. I did email customer service and they passed the buck to the rebate group with the excuse that the rebate contractor was having trouble issuing the in-store rebate cards. I won't shop there again if I can help it.

On March 15, we received a dunning call from Citi asserting we were two months behind on the payment of a bill. We have not received a Home Depot charge card nor any mailed bills. On that date, the incompetent Citi employee stated that they sent the correspondence to the wrong address, but he would be glad to accept a check over the phone. We stated we did not know what was on the bill nor would be responsible for any interest, late charges, or adverse credit information. He said they would send a bill net of adjustments. On March 21, we received six calls from Citi seeking a payment of the unadjusted amount. Calling the number they gave us provided no way to talk to a human. Calling another number revealed they were too dumb and lazy to read the account notes, but they would be glad to receive payment for something for which we have not been billed. They were baffled about our reluctance to pay a bill that we had never received for unspecified goods. The total to date is less than $100. They continue to harass us and call incessantly.

I do home improvements and I purchase at least 30K to 40K from Home Depot. Of course, I have some returns due to change of scope of client's mind. It is very hard to keep receipts organized and many times I do return items without a receipt. Yesterday, to my astonishment, I was refused a return and stated that I need to call a 1-800 number which confirmed that my account was locked for 3 months without further explanations due to what we consider an excessive return. "We are not allowed to disclose to you the criteria or the limit for our decision, but there is no recourse. In addition, we do not care how much you spend with us because there is no way for our system to track that. We only track what you return to us based on your driver's license!"

On this date 3/19/12 at approx 6 pm, I walked into Home Depot located at 75 Frontage Rd, East Haven, CT and asked the employee who was working in the garden center if I could speak with someone to go through the steps/process for the care of my lawn. She was very polite and called on the phone to the person later identified as Joe who was working in the garden center to come and assist me.

I have spent lots of money at Home Depot and have always received a military discount. Today, 3/18/12, my purchase was $189.57 and the cashier, **, was showed my old ID card and she said okay. Two miles down the road, my wife looked at the receipt and she said the discount isn't on the receipt so I went back. Two young girls at the info desk refused the military discount for veterans because it was not current.

My mother and sister bought a fence from Home Depot, Angelita and Gloria **. I called about a week later to see if they could come and put it together. They said they would come give an estimate. They never came, never called, so we called back this week and we were told that Home Depot would not put it together because it was bought already! What does that mean! We spent thousands of dollars on this fence! We are very disappointed! The fence is still sitting where it was dropped off! What is my 80-year old mother going to do now?

I have a handyman business and I shop at Home Depot sometimes many times a day. I know that people have to make a living but I find a salesmen chasing me each and every time I enter the store. Is this promotion going to last much longer? Do I have to be constantly asked, "Hey have you heard the news?" I shop at Home Depot because I like the set up of the store and find items much more easily than Lowe's but I can adapt.

I bought an LG fridge and the bottom of the door structure, which is plastic, has collapsed at the hinge support, therefore affecting the switch that controls the cooling of the unit. I called the warranty people, whom I purchased from in Home Depot. They said that this is not covered in the warranty since it is a cosmetic issue. My fridge needs a whole new door, and the two repair people from Unique Service have said I needed this In order for the fridge to cool properly. They do not honor their warranty from Home Depot. I believe this is a wrong, and they are robbing money from hard-working people.

I rented a garden tiller at Home Depot for $45 for four hours and was required to place a $175 deposit. I returned the tiller back in the required amount of time and was told that the difference would be credited back to my card. That never happened. I went into the store to complain and was told they would research it. They still haven't called back. There is no record of a credit to my bank account. I reported it to bank and they said they will investigate and couldn't find a credit. I think they didn't investigate thoroughly. I wonder how many people have the same experience but didn't check receipts.

I have been a steady Home Depot customer for many decades. I cannot go into any room or outdoors of my home that doesn't have an item purchased from Home Depot.

Setting up automatic payment should keep me from ever having a late payment, right? Apparently not with Home Depot. For some unknown reason, the customer service representative set up a fixed payment for a revolving account. As soon as any change to the balance, interest rate or anything occurred, the fixed payment is guaranteed to be inadequate and guarantees Home Depot a nice, fat late fee plus the opportunity to report their customers to the credit bureaus. Add to that, a move across the country and USPS not forwarding mail properly and it's a no-win situation. My once flawless credit is now ruined! And what's Home Depot's response? "It is your responsibility to understand your payment obligations and make the necessary payments in a timely manner."

I have an extra "Balance Protection" charge on my card each month that I did not authorize. I called to see what it was and they said I checked it on the application. I did not and would never. This charge has been on my card for almost a year without me noticing it (because I pay my bills online and do not look at my statements). I told her to remove the charge immediately and I should be refunded for the months that I was unknowingly charged. This is a rip off! My bill would have never decreased with this charge on there.

I paid my home depot card off per an agreement with the company. They are now calling it a collection settlement, but I paid all that I owed, not a settlement balance. They told me that by paying all I owed it would not adversely affect my credit. I made my last payment in March of 2011. They reported my account as seriously delinquent 2/17/2012. When I called, they told me it took this long to report sometimes and that I did have a settlement (which I didn't by paying off entire balance) and that there was nothing I could do about it. This is a complete joke and I don't understand how they can do this.

We have had issues from the beginning. We pay at the store our bill thinking that would be the best way and fastest. Nope, it’s incorrect. They take your money but don’t post your account for two days. So, make sure you have at least four days before the due date or you will get hit with a $35.00 late fee. This is a scam and we have had others do it too. The best thing to do is cut the card up. We have overpaid hoping that the payments would go to the next bill. Nope, wrong there too. You need to physically call them or write them and tell them where to apply the payment (pay the bill would be nice I said). This is after we received two more late payment fees because we didn't get a letter telling us they were holding the extra money until two billing cycles went through. This is a scam again.

Home Depot is not honoring the extended warranty I paid for. After hours on the phone with India warranty support, a waste of time. I called Home Depot corporate. Another waste of time as they transferred my call to the same idiot in India. I will never buy another appliance from Home Depot. Period. Be aware of the phony warranty.

I've been a Woodbridge native for over 35 years and have watched the decline in customer service grow more and more rapid. Home Depot is the specific one in this case. Their customer service is for the most part atrocious. It's so hard to get anyone to help you in the store. In this particular incident, they were doing inventory, so there were over 50 employees on hand and you could see that they were able to stop and help customers. After following 2 fellows for over 15 minutes, it was my turn. They walked right by me without helping in any manner. I wasn't able to say anything.

I have and extended service plan and I have called Home Depot 2 times to fix my dishwasher problem. Everytime I call, they create a new incident and promise that someone will be coming to repair. This has happened twice. No one turned up. I cannot use my dishwasher. Please help.

I spent $299.00 on extended warranty on this generator. I use it to run my dryer in the winter, as my house runs on solar power, and winter doesn't produce enough power like the summer months. I use it to back up my primary power, however, they tell me this is not covered, as I'm using it as primary power source. **. I have been given the runaround for 3 weeks, trying to deal with this, now it seems the extended warranty is a joke. Needless to say, all the other complaints, I have read about this company. I've come to the conclusion, that I will need to file a consumer complaint with my attorney general and the BBB.

My statements kept keeping mailed to an address that I never lived. I changed the address a number of times with HD and USPS and asked them not to forward my mail or changed my address ever unless I call and confirm. It still happened for 5 years and I gave up. I had them send my statement via the web. I own a business and get hundreds of emails a day. Either I erased an email or it went to spam. Statement(s) weren't paid - that's why I like paper statements. All other credit cards are sent via USPS - only HD is web because of this issue.

At the end of Jan, 2011, I purchased close to $400 worth of products at a local Home Depot for a kitchen back splash tiling project. Obviously, when you work a tiling project, or any other project for that matter, you purchase more supplies than is necessary, just in case. I had to purchase the tiles from 2 different stores, because 1 did not have enough in stock, as promised on a previous phone call purposely made earlier that day, to insure they had enough, so I would not have to go to several stores.The bottom line is, the 1st store's inventory was wrong, and I still had to run to a 2nd store to purchase the balance. The project was completed just prior to Feb. 6th, 2012. Keep in mind, I now have extra supplies on 2 receipts from 2 different stores that included Home Depot Gift Cards from my AmEx rewards points, some store credit, as well as my Home Depot Credit Card. So, on the evening of Feb 6th, I went to my local store, "with receipts in hand" to return items, all in good condition.

I have now received about 14 calls from Home Depot credit due to a past due payment. I have not received any email ebills from Home Depot until just Sunday (2/12) and none of the links in the email worked. At that point (Sunday), I had received nine calls Saturday and Sunday morning. This morning, I paid the past due (unknown) balance and spoke with a supervisor. I was assured the phone calls would stop immediately. Since this morning, I have received three additional calls. I will be canceling this card.

I bought an impact wrench on 1/1/12 with a $50 gift card from a friend and $101.16 from my visa card. The tool doesn't work. I went to return the tool on 2/12/12 at 2:45 pm PST. They told me that I could not get a return unless I gave them my CDL which I don't have at the moment. I lost it but I do remember the CDL number which wasn't enough. If they can't scan my license, their quote will not take a return on the item under any conditions. I bought the tool in good faith and I expect that when I purchase an item from any store, they should give me a return with a correct receipt if I'm not satisfied with their item. The return policy ends on 3/31/12. With identity theft as bad as it is in this country, I don't think I should have to show any type of ID at all if I have a store receipt and I surly don't want them to scan my information to be kept in their data bank for future use or sale by them to third parties at all.

I called the Home Depot Biloxi #2910 inquiring if they had bales of pine straw and what the price was? The person I spoke to was "Dick" in garden section. I asked him if they would price match Wal-Mart’s price. He responded, "No". I asked him why and his response was our bales are bigger. To insure that I was getting the best value for "my money", I asked him how large the Home Depot bales are. This is where I was highly insulted! His response was that I should drive to the store and check it out myself and see what the difference was between HD versus Wal-Mart.

I submitted a payment in the mail on 2/9/2012. My payment due date is on 2/9/2012. I received a phone call on 2/11/2012, which was on a Saturday, saying that I needed to make a payment because I was late. I expressed to the representative that I submitted a payment online and the check was mailed on the 9th. He responded by saying, "We do not have a grace period," the check has to reach us by the due date no later. I apologized and I implied that I have other credit card payments and they usually give my payment a couple of days to reach the office. He responded in a rude manner by saying that, "No, they do not do that. It was stated when I applied and sighed for the card." I advised him that I felt as if he was being rude. He responded by saying, "Well, I’m just stating the facts." I have been with Home Depot for 2 and a half years I have never been late on my payments. He was rude and did not genuinely want to help me find a solution and work with me. I am nine months pregnant and he upset me very much to the point that I cried. I have never been talked to in such a rude and domineering way.

I went return light bulbs with receipt and that was purchased on January 24, 2012 with my American Express and store credit. I was refused return due to system monitor by Home Depot. Will take it up now with American Express and have them reverse or deny payment to Home Depot. I am also filing a complaint with the Better Business Bureau and have engaged legal council to advise me about filing a Class Action suit based on the policies of Home Depot and their requiring a driver license when a customer has a receipt.

I attempted to make payment on the due date, after 5:00 PM (five o'clock). I was told this was late, and would so be posted as such. "Late, after 5:00 PM, you will be charged". I was told previously, that if payment is made within the grace period, there will be no late charge. I was also told by a second representative to "read your paperwork". This is not customer service, rather customer abuse. I am sending copies to Mr. Frank Blake (CEO) and Mr. F. Ackerman (Director) of Home Depot in Atlanta, GA.

I asked what stain would last on the lumber that I purchased for building my deck at Home Depot, he directed me to Behr stain #5077. Taking his advice, thinking he knows best, I purchased the stain. I did what he suggested for the best result, staining the deck boards, letting them dry then attach the boards to the deck. However, before the year was out, the stain was peeling and flaking off the deck. The stain was over 55$ a can, and I used 8 cans. I purchased the stain under the Home Depot staff's advice and I think that Home Depot should reimburse me for the stain.

Homedepot.com sent me an email asking me to rate the microwave: GE Spacemaker 1.8 cu. ft. Over-the-Range Microwave in Black Model # JVM1840DRBB. After rating the microwave, they asked me to answer questions about the product, such as size, watts, routing exhaust and installation. Having the documentation from a recent homedepot.com installation completed at my house I answered the questions with all of the information (experiences during the installation and documentation manuals delivered with the product) I had.

I purchased an LG Gas Range LRG3097ST from Home Depot with five-year extended warranty. After about a year and a half, I noticed the knobs getting loose. I went online to check how much they were because I figured they couldn't cost more than a few dollars. They are just plastic. LG wants $77 per knob. We have never used the middle burner (5th), so I know the middle knob can't be broken due to over usage. But all five knobs are getting brittle and cracking around the shaft. Apparently, LG has redesigned the knobs with a metal collar to prevent cracking. After reading over 100 complaints regarding the knobs, that was a smart move by LG.

I have a Home Depot card and was on automatic bill payment. They put me on a 7-month bill pay and I was unaware that it would in in 7 months. I received a late notice in the mail showing that I am two months late and have two late fees of $35 (total $70). This has now hit my credit. I worked very hard to maintain a high and good credit score!

I have credit monitoring and received an alert over the limit on a Citibank card. After talking to my Identity Guard rep, they could not tell which card it was (crappie reporting) so I hunted and found it was a Home Depot card. Been doing some remodeling lately and went $26.00 over my limit.

New manager griffin store has her cronies write up 30 employees to show her dominance and threatens others of termination. Now is the right time for a union Home Depot enough is enough. We treat our people right. It's all a heap of dung. Employees are at the bottom of the list. It is time for a change.

This is the response to the gift card: "Thank you for contacting The Home Depot Customer Care Team regarding your gift card. I am very sorry that we are unable to refund the gift card for cash. I apologize for any inconvenience. We certainly appreciate the time you spent writing to us. Your feedback is vital for our organization to continue providing quality products. Know that it is our desire to satisfy our customers with the products and service that we provide.

Home Depot advertises that they will take competitor coupons. But when I sent my construction person who works for the property in Philadelphia to buy our building materials and gave him 10% Lowes coupons, he was told that they are no longer accepting the competitor coupons. I've been going to other Home Depot stores and I'm a loyal customer of HD. Other stores that I've been going to never gave me any problems. I contacted the store customer service and the female staff confirmed that they don't take any coupons from Lowes (the coupons that I have are the actual coupons, not internet coupons). Frustrated, then I contacted the 1-800 number and spoke to someone name Harriet.

My name is Bruce ** and have my own business here in Escondido CA. I have bought large amounts of materials from your store. I received a $30.00 birthday gift card from my girlfriend. After going shopping, I was unable to find the gift I wanted. Therefore I asked if I could get my money back, so that I could get what I wanted. The answer was no. I am sending you copies of the emails which I sent to your location. This card was a gift not for material. I do contracting and I have spent a lot of money at your store. I, along with other contractors will find what we need at other stores. Your rule stinks. This $30.00 refund will cost your store thousands. This is what they told me:

It should be a zero star! My story is the same as a lot of you. I had a rebate due, and I found out it expired in just a few days. I am out about $80. I assumed that it was a store card and would never expire until I used it. Also, I was expecting cash from the manufacturer, not a "gift card" from Home Depot. I feel that they have simply stolen my money. I asked HD personnel many times to look into it. Everyone says there is nothing they can do about it. They can't reissue the card.

Ordered 3 kitchen appliances 11/26/2011 because the black Friday deals were incredible. I was informed all 3 appliances were in stock and will be delivered on 12/16th, the 1st Saturday available for HD delivery. I got a call the Thursday before delivery advising one of the appliances were out of stock and delivery was now scheduled for 1/4. I complained to the dept. mgr at the South Brunswick, NJ location and he told me he was unable to do anything. I then spoke with the operational mgr and apparently, he was told all 3 appliances were available and could be delivered on 12/23. I hesitantly accepted due to the holidays and then called by the dept mgr to inform me only 2 appliances could be delivered. Needless to say, I was irate because I was told by 2 professional from HD 2 different things.

I was in an accident, which caused major med bills. I was uninsured at the time and had to submit my bill to Attn. Gen Office. (victims assistance). Meanwhile, I was a long term credit card user of this home improvement store (HD). Kept my card payed on time and balance payed off as often as I could through all this mess. When all of a sudden, I got my card cancelled, reason they said was because my credit score fell, (due to waiting on outcome of my med bills) which have been handled and being payed in full.

Back in 9/3/2008, I bought this clothes coin-operated washing machine (wcrd2050hwc) for $622.89. Since I got it, I have been having too many issues. I replaced the motor and transmission, and the water is leaking from the machine. GE's warranty was for one year, and they tried to fix it, but up to this point, the machine is still not operating properly. I bought a four year extended warranty from Home Depot, and now they are denying to repair the machine, and replace it. The reasons they started giving for denying the service is due to the reason that they did not know this machine was coin operated machine, and the place where the machine was located, at the porch of the house. In all these years they went to repair it, the technicians never reported that the machine was broken, due to the location of the machine. I lost money since I got it. I had to buy another used washing machine for $350.00. I am a very unsatisfied customer.

I ordered a refrigerator and vinyl sheet flooring on 11/18/11 and was told that both were special orders and not going to be delivered until 12/13/11. I was fine with that and made my first payment for both on my home depot card. I then received calls from both telling me the earliest delivery for the refrigerator would be 12/28/11 and the vinyl flooring would be installed on 12/23. I was informed that since I reside in an older home, that most likely has asbestos under the existing vinyl, the installers would not be able to remove the vinyl but would be able to install right over the existing vinyl if that is the only vinyl on the floor. I was fine with that.

We spent over $3,500 for 2 cabinets that Home Depot offered from Master Bath. They informed us of the warranty, and it all seem good. However, 2 moths after we installed the product, the door started to warp, and the cabinets started to fall apart. In order to get it replaced, we would have to hire someone to come and take it out, and replace the parts. That would be anther $1,000, more destruction to our bathroom, that just went through the demo. Do not work with contractors who get their things from Home Depot. There is no service for you, if it goes wrong. Nobody cares now! We would have to pay more money and suffer through another demolition to get the product replaced.

I rented a Roto drain cleaner. I was told I had to have $125 deposit. I went and put money in the bank to cover the deposit. I asked the women behind the counter if I could pay the $45.24 in cash for the equipment I rented and I would get my $125 deposit right back in my debit bank account. I was told yes of course. Well, when I went back, this other girl named Katherine was on the counter saying she didn't know how to do that. Now I was told I have to wait 7 to 10 days for my money back in my checking account.

My overall experience with the 2-year Home Depot warranty sucks! No one knows anything and can’t help you! I purchased a Maytag washer in September 2010 and it has broken down recently. I still had the manufacturer warranty and Maytag came in two days and fixed it. No questions asked and they had my file. My manufacturer warranty has expired already, so now I'm supposed to have the 2-year warranty I paid for. My washer broke down again and I went to my local Home Depot on a Saturday and an employee called and faxed my warranty and receipt information to the 2-year warranty center. So everyday for a week I kept calling and they gave me the runaround. All they could say was sorry for the inconvenience and call back tomorrow. They are quick to take my money for the extra warranty but unable to help me until a ** week later.

I made some purchases on my Home Depot credit card for some home improvement projects. Unfortunately, I was not able to pay the balance off before the 12-month zero interest. Now I am being charged 25.99% (26%) even though I have been on time and paid more than the required payment. I have asked for a more reasonable reduction on the interest with no help from them. I have dealt with Home Depot for a long time. This company does not treat customers well and will never get a recommendation from me or get anymore of my business.

This is the 3rd attempt I have made to try to send an e-mail message. To make a long story short. I am canceling my home depot credit card and will be doing all my shopping at Lowes from now on. I have been a loyal HD customer for many many years. In fact, I worked for HD for over 4 years. Your credit program stinks. It is very confusing and deceptive. I have been wrongly charged interest and a late payment. After being promised from one of your employees that the $25.00 late fee would be removed in October, it was not. I called back again inquiring about the late fee and they said too much time had passed since the statement in question, so they could not remove the late fee. I have had it with HD. I don't need this kind of aggravation in my life.

I purchased a Makita impact drill on 7/17/2010 and made the mistake of buying the 2-year extended warranty. I would have never get the extended warranty but I was purchasing a $200 drill that has replacement batteries for $80. I figured that I would be covered for the manufacturing 1 year and the 2 additional years I purchased. The battery shorted out about a month ago and I tried to get a warranty replacement. I was informed by the horrible rep that not one thing on the drill is covered. The word they used was "consumable items" are not covered. Basically anything that can wear out in time is not covered.

I made a purchase 8/15/2011 from Home Depot's promotional 6 months, no interest minimum payment. I never received email notifications of statements. I called customer service to complain about this matter a well as the $95 in late charges in 3 months. I was told, I must have something wrong with my "government" email account. I am a Senior IT Manager and very experienced with technology. Citibank and Home Depot Credit practice outright fraud entrapping consumers with promotions that the terms and conditions are not followed.

I wanted to get a piece of vinyl sheet flooring cut. I asked a staff in the area, who served someone else, when I thought he was following me. I tried to find him again and asked again, he still ignored me and served someone else. I decided to ask another staff, who told me he would contact someone - still nothing. I found a 3rd staff who told me to go to the front of the store and ask customer service. Long story short, the staff who told me to go to customer service was the staff who in the end cut my piece of flooring. I won't be spending my money at the Home depot on Airport Road in Brampton, Ontario again.

I find it incredible that I signed a contract for windows and doors at the end of July 2011. To date my orders are incomplete and my house is a disaster. For the second time, the wrong door was delivered and the replacement of the damaged sills was done in a very shoddy manner. I have sent 3 faxes to the sales manager and have yet to receive a single response. The holidays are approaching and a contract valued at many thousands of dollars looks like a disaster. Absolutely no Home Depot is expediting the completion of this project nor have they coordinated with the buyer or anything.

I was working on a project in NYC over the summer of 2009. I rented a demo hammer from the Home Depot in Brooklyn and put the rental on my HD consumer credit card. I make regular payments on my card as I use it quite often. Well, not so much now due to the economy. Unfortunately, I did not follow the statements and it appears that the card was never charged for the rental though there is a lot of other activity based on the purchases for the project. Now, jumping forward to November 2011, I have started to receive collection calls from a third party agency demanding that I pay the balance for the rental.

I was sold on "At Home Services" by the local HD store manager. This seemed to be such a simple process to get 3 exterior doors installed and gutters. I met with a salesman and signed a contract on May 22, 2011. The salesman told us it would be a day job. It has been 5 days, with more to come. The scheduler left a voice mail one afternoon stating that they would like to install the gutters the next day. I did not get the voice mail until after 5pm.

Home Depot claims every purchase over $299 made with a Home Depot credit card is eligible for a 6-month same-as-cash offer. What they do not tell you is that no same-as-cash offer is available if there is a discount on the purchase. So, when you hand the credit card over to the cashier for a purchase larger than $299, they happily say, "Thank you for using your Home Depot credit card, we will give you a 5% discount for doing so." Of course, in doing so, they have made you ineligible for the same as cash offer, which should apply by default, without informing the customer of the action.

My LG induction cooktop will not turn on. I called the extended waranty department and got a service tech to come out within a few days. They had to order two parts and I have been waiting over three weeks for those parts. All they tell me is that the parts are in back ordered. Really? We are waiting for three weeks now for a terminal block and a filter block. I called back and the CSR keeps insisting on calling the repair place to find out more. I kept telling her that I just spoke with them and am telling her everything. She wanted to call them so she placed me on hold for 10 minutes. When she got back on the phone, she gave me the same song and dance routine that she had told me before. I am getting nowhere and no satisfaction from them. I then called the repair place and spoke with the lady there and asked if Home Depot's extended warranty had called her, and they did not. What a bunch of liars.

I called to get an estimate on doors for the inside of my house and I got transferred multiple times. I'm really frustrated and I think that I might go elsewhere if no one can answer my questions.

We have an in force Home Depot extended service contract number **. We have been advised by our local Home Depot on this date that service will not be possible due to an inability to procure our needed part until November 20th.

In January 2011, I purchased a washer and dryer from Home Depot. I opted to take advantage of the promotional 12-month interest free credit card charge. Unfortunately, my husband and I continued to charge purchases at Home Depot. So in spite of making large payments each month, I never seemed to make much headway in paying of the charges for the washer and dryer. Two months ago, I called the credit department and spoke with a representative about why my payments were not being applied to the installment purchase. I was told that Home Depot's practice is to apply payments first to new charges, with the balance going to the installment purchase.

I experienced humiliation. All other stores in my location offer veteran discounts but the Home Depot Coram store. When I went to pay for my items, I showed my veteran ID. I was refused the discount by the store manager as per his orders from corporate headquarters. I walked away with no purchases and went straight to Lowe's where I had no trouble getting the discount.

On July 2011, I ordered two MasterBath vanities. On August 12, 2011, the contractors installed vanities and found: 1. Doors rubbed on vanity when opening, causing excess wear. 2. The screws were misaligned on the doors during installation and won't allow for up/down adjustment. 3. Dark stain drips/areas around the trim work. 4. Screws stripped that holds the front fascia panel to the outer drawer was stripped (2 drawers).

We purchased two Miramar chaise lounge chairs a little over a year ago. The cushions have completely shredded, ripped, faded, and even burned in the sun. All the padding is falling out. I contacted Martha Stewart who directed me to the manufacturer, Pacific Casual. After many e-mails and photos going back and forth, going to Home Depot to get a duplicate receipt, and much begging, I was basically told that it was too bad. They said that there's nothing they could do since the seams weren't ripped. Really? So they can completely fall apart but if the seams aren't ripped, they don't care. Thank God we didn't purchase the shattering table top.

I left a lawn mower to be repaired. I had to finish the repair by ordering part myself. Home Depot does not care with their customers and said that I was unreasonable for my request for satisfaction. They stated that Frank ** was aware of the final disposition, I seriously doubt he knows how customers are being treated, and if he is everyone needs to sell their HD stock.

We needed to return a tile sample package to the Arden Arcade #6966 Home Depot Store on 2000 Howe Avenue, Sacramento, CA 95825 without the receipt. The lady at the cashier machine indicated that I would get only 1 cent back for the item (with a value of about $1.50) since the item was not in the system anymore. I indicated that, using common sense, Home Depot would not sale that item for 1 cent, neither it would cost one cent. I did talk to the supervisor, Mr Jeffrey **, who indicated that I was supposed to get the lowest price for such item, in this case 1 cent, since they do not know how much I did pay for it (of course they can give me back 1 cent).

I made a purchase in early September on my home depot card. I never received my bill and then I received a call saying that I was 25 days delinquent. I had paid my bill off and then miraculously made a purchase and never received my bill. I was told by the IT department that I changed to electronic billing, which low and behold the IT department cannot tell me when I did so, which I find a bunch of BS, since I work in IT and they have a date/stamp for all online activities, but they can't find it and now I have irreversible late payment because I didn't receive my bill.

HomeDepot.com has a horrible delivery, service. Any attempt to fix this was not made. They refused to fix the problems they have with their website and order process and service. I was confused by their ordering process so I made a call to their customer service center. I followed their directions exactly. They then sent the items to the wrong address even after contacting them a second time, telling them the address they were sending the items to was incorrect. I contacted them about it and they did nothing. They said they would email me "store credit" but I never got it. So I never got my item nor any store credit that they promised. They got my money but I never got my item. Do not order from them.

I made a special order at Home Depot located at Clermont Highway 50 on July 5th 2011. Since that time, I have waited on the order and had visited the store several times and up to this date, no results. They said to expect the delivery by Monday at home but still, no results yet. This is a very bad customer service at Home Depot. I have been with this issue for almost three months now. Its a lot to talk about the staff and management over the store

Home Depot reported negative information on my credit report. I moved recently and did not receive my statement at the new address. They reported that I was more than 30 days late on my credit report. This had a detrimental effect on my credit report. I called and asked for the supervisor and he said as much as he would like to remove this from my credit report he could not due to government regulations. I plan on posting this on the squeaky wheel.com to see if I get a response.

I walk in and pay my bill at Home Depot every month. I had 300 promo, minimum payment of $10. I always pay $20 for the last eight payments. As my balance got 100, they raised my minimum payment to $25 and charged me a late fee of $25.

I purchased an extended service contract on an LG refrigerator. They consistently refuse to honor the contract and will not send anyone out to fix it. Never buy a service contract from Home Depot. I have tried 3 times with these people. Each time, on each repair, they refuse to fix the problem.

I sent in the rebate forms on 7/4/2011 and to date, 9/24/2011, nothing. I went to Home Depot - nothing. I emailed the tracking number. I got no replay from Behr Paints.

I was using my Home Depot credit card for almost a year to renovate my house. I never missed a payment that I usually schedule via my bank. Two months ago, I did not receive my statement. But anyway, I made a payment on time. Now in my last statement, I found a fee of $25.00 for late fees. I called Home Depot credit card costumer service and they told me that $5 was missing in my last payment. Even though I paid already all my balance, they refused to return $25.00.

I had my lawn mower picked up on August 12 to be fixed. I have not heard anything about the repair since then. I also experienced the same wait time on the repair of my washer. I know that if I were a cash paying customer, I would not experience this delay. The turn around time is not fair to warranty customers who purchased the product to help save on repairs. This should not be the norm but it has been my experience. East Coast is where it is supposed to be serviced but for almost two months? Soon there will be no more need for the lawn mower until next summer. I pay my bill on time and I only expect what was promised and within a reasonable manner of time.

I recently checked my credit report due to being denied credit and found out that Home Depot reported me for being late on my account. I do not have a Home Depot account! Never have and never will. Now, it is up to me to fix this. Thanks, Home Depot, bet that you will never see me again. I have wasted time and energy in trying to fix a major error on their part. It resulted to a lower credit score at no fault of my own and a financial burden in paying for the credit reports in order to fix them. Again, thanks, Home Depot.

Back in 2000, I purchased 21 Pella Proline Windows for my new home and that was the biggest mistake I made. The windows are rotting and leaking. They are junk. I called HomeDepot.com when the windows were still under warranty and had to pay $150. That was the first, then a couple of years later, they all started rotting again. It's out of warranty and they will not do anything about it.

I am reading all the complaints regarding the Rebate Center at Home Depot. I just purchased a portable air conditioner online which was advertised as having a rebate available. You cannot locate any rebate for it on the Rebate Center's web page, so I emailed customer service who provided me a toll-free telephone number to contact the Rebate Center directly. Guess what? Calling the telephone number produced a recording which announced the number was invalid number. I am back to emailing the Rebate Center again.

A 24 month promotion was available during the Labor Day weekend, 9/5/11. To get the 24 month promo, I needed to open a new credit card account. I wanted 4 items; 2 were in the store but the other two were not in stock. The store manager made a call to accounts, letting them know that the customer, being myself, was making his promotional 1st time purchase but needed to order the two items not in stock online. The total purchase was $4100.00.

They have 6 months no payments, no interest promotion. I purchased $8,000.00 worth of items and paid within three months. I was charged $58.00 late fees. And every month interest is compounded. This is false advertisement by Citibank utilizing Home Depot.

I bought a lot of paint from Home Depot because they were advertising rebates back in June. Out of seven rebates, one was declared invalid. I received two rebates in early August and I am still waiting to receive the other four, which have been already processed and approved. The Home Depot website keeps saying 30 days, but pretty soon, it will be three months.

Roul ** runs a very fishy and irresponsible store that caused me $425 loss on store credit/gift card. He claimed that the security officer Scott would help me. Scott never called me back. He claimed that the David **, who scammed me the $425, and his girl friend had stole thousands of dollars from Home Depot and return the goods to get store credit. One of them was sold to me. And David came back and keyed in the gift card.

Home Depot in Oakwood Plaza says safety is number one. They also say it's a drug-free environment but it isn't. They have employees who operates machinery who are on drugs. I have witnessed some use drugs and I told Maurice, the assistant manager, that James ** is on drugs. He didn't even care, they don't care if their employees are on drugs. I will never shop there again.

I shop at the HD in Lawrence, KS. This is the worst HD I have ever experienced. I spend thousands of dollars every month there. About 1 1/2 month ago, I went to get 100 pieces of landscape timber. It took 2 1/2 hours to get everything loaded. A month ago, 50 2x6x16, 3 hours. Last week, 48 5/4x16 and 24 5/4x12, 2 hours and 45 minutes. This week, went to get 8 copper post caps. There was only one on the shelf. When I asked an employee, he checked and said there where 6 more in storage (only six?). He went to get the box, 30 minutes later still not returned, I left the store. The quality of the lumber is the poorest quality I have ever seen in any store.

I recently went to the Home Depot retail store located on 135th St. in Overland Park, KS. I shop there quite often. In 2008, I opened a credit card account. I purchased some items which I promptly paid off. Since then, all items that I have purchased were paid in cash. But I knew that I had a credit account in case larger items needed to be purchased. When I went to the store recently, I shopped hard. I picked out several items for garage storage, put them on a cart, and took them to the register. It was my desire to put them on my credit card and then come back next month and buy more, until I could get my garage in tip top shape. Much to my surprise, my credit card was denied! I have an excellent credit rating. Needless to say, I left the merchandise and walked out of the store.

Patio set was a gift about 3 years ago. I love it. The chairs are swivel and my daughter was sitting on it when it just broke and she fell over onto the deck. All three legs that were attached to the base of the chair broke off the chair. Can you get a new base for the chair as it is not damaged?

On April 1 2011, my wife and I paid approximately $3400. We closed our Home Depot credit card account at the same time. The credit limit was $10,200. I had been a customer for 4 years never having a late payment. In March of 2011, we were preparing for a move. We filled out the change of address form through the post office. I never received any further statements showing I had any residual interest.

I was shopping in the store and at the checkout, I was asked if I would like to save money on the purchase by applying for their credit card. After I said yes, the clerk filled out my info on their credit application and then told me that I had been turned down. I received a letter today saying that we had been denied credit based on info from Equifax. I have my Equifax report in my hand with a score of 848 (excellent) telling me that my score is better than 97% of Canadians! I am mortified that I have been turned down for the first time in my life.

I made a purchase over $299 a year ago, and it was non-interest for a year. I have been making monthly payments over and above the minimum every month. Now a year later, I owe this big amount of interest. Home Depot Credit says that I haven't made any payments on this purchase. I have paid $3000.00 dollars to Home Depot in the last year, but none of it went toward this. It does not make sense that this money was not applied to the oldest amount. This was a non-interest for one year if paid within that year. When I called to get help, the answer was "sorry but you have to pay it". I love Home Depot, but this sucks. And it is a little bit sneaky and it feels wrong.

I returned an item which I thought I didn't have the receipt. They gave me cash and I realized that they only gave me half the price I had paid the day before. This motivated me to look for my receipt which I found and received the full amount. After filling out an opinion poll, I received a call from James, the manager. He took quite a long time gathering all kinds of information. After hanging up and supposedly taking time to find out what the problem was, he called me back informing me that the policy is to refund the lowest price possible. It goes back to when the item was originally entered into their computer system; meaning the price could be years earlier!

I had my French doors installed by Home Depot, costing me over 800 dollars back in 2005.

I do maintenance for all the Vaquero Restaurants, as well as the Cazuelas. I purchase all materials needed from the Home Depot Stores. Every time I purchase materials, I use a company check; already signed and dated by the owner. He only releases these checks to me. I am the one responsible for the picking up and purchasing of all materials. I have never had any problems.

I sent in my rebate info on March 3, 2006. The 2006 is correct. I have been e-mailing home depot with Ralphela. I bought the microwave at their store in Palm Coast, FL. The last time I e-mailed Ralphela I believe it was toward the first of the year, 2011. I tried to save the correspondence but I lost it somewhere in my computer. At that time she told me since it had been so long it was going to take longer. Makes no sense to me at the point we were almost at five years. They had me send in the most ridiculous amount of paperwork. Most people would skip it and I'm sure that is what Home Depot had planned. I tried to e-mail Ralphela yesterday and now they are rejecting my e-mail. Great customer service.

I purchased a Cascade Valley 7-piece dining set on May 27, 2011. It sits on our patio. Almost immediately, we noticed rusty water coming out of the chairs and table frame. This has stained our deck which is just 1 year old. The frame has an orange discoloration now and does not look nice. We are not at all happy with this product and would like something to be done. It is not of good quality.

I received in the mail a reduction in credit and a late notice to my account. The address on my account was my pre-divorce address. My son happened to get the mail and gave it to me before my ex-wife would have thrown it out.

I had my patio table for only eight months that I purchased from Home Depot and the other day, the glass just shattered into pieces in the middle of the day.

Tyson wrote the message (below) as a consumer complaint in this forum. Why was this allowed in this forum if it was not a consumer complaint? He made abusive and condescending remarks about both Home Depot customers and staff. He also claimed that 98% of rebates will go through. Where is the evidence? Or was this something he made up off the top of his head? Here is Tyson's message:

I normally don't do mail in rebates because in the past, I have found they were gimmick used to entice consumers into buying something with the promise of a rebate they have no intention of paying. Common sense tells me that if they were really intending to give a discount, they would simply discount the product at the time of purchase without creating extra work for themselves and the consumer, right? So I want to kick myself for getting sucked in since I have been ripped off in the past with these.

I had just moved and went to home depot in New Rochelle to have keys made.

I called the Cobourg Home Depot to get a price on a Kohler Santa Rosa Comfort Height One-Piece Compact Elongated Kohler Toilet. I saw the toilet in Lowes flyer for $428. I got the bath and kitchen person and asked her for a price. She said she was busy with a customer and put me on hold. I was cut off.

I purchased four appliances from Home Depot on 7/20. Three of the appliances went on sale on 7/21. Home Depot is fighting tooth and nail to not refund the difference even though when I called to inquire about their policy, they said we had 30 days to get the rebate.

On the 12th of July, I was promised two Home Depo cards for my home renovation on the 27th but they never mailed them!

On Saturday, my debit card was erroneously charged twice.

I was attempting to do $60.34 of business in your store Sunday July 24,2011.The regeister 1 which Chymeshia was assigned had the active light on;but Chmymeshia was absent.The front end supervisor directed me to register1 anyway.When she finally got the attention of Chymeshia,the young woman looked at me as if I had insulted her.During the cash register process,her attitude reflected her displeasure and resentment that I had interrupted whatever she was doing at the contractors checkout register.If I was anyway overstepping my entitlements as a customer,please let me know.

I was sitting inside my house looking out onto my patio when the glass top on my Hampton Bay Kampar outdoor dining table shattered before my eyes in millions of little pieces. I purchased this set in 2007 from Home Depot and still have my receipt. I brought in a bag and photos of the shards of glass and missing glass top. I have gotten the run around from Home Depot. They told me to go online but I can't even find this product line on the Home Depot website. Looks like I will get nowhere. Class action lawsuit sounds like a great idea.

In April 2011, I purchased a bathtub and glazed tiles on my Home Depot credit card, a card I only took out because of the large discount offered when one initially takes the card. Thereafter, on two separate occasions, I returned the tub and then the bathroom tiles. At both times, I suggested to the clerk that the refund be reflected on my Home Depot account. As I did not have the card with me, the clerk would not and instead, asked for another credit card which I gave her. Please note that I previously had merchandise charged to my account without my having the card at the same Marathon store.

I purchased an Ariens riding lawnmower on 5/7/10. A special was running on "blades for life" with the purchase of one of these models. I asked the associate how I would go about getting replacement blades. He indicated to me that I just call this store and let them know I needed blades. They would get them within two weeks and I could pick them up there.

I was at the store for one thing and I saw blades to cut through nails and metal wood and wanted them. The guy said, here you go - Diablo are the best, so I bought them. When I got home and started cutting, I freaking broke five blades in less than a foot. I called their one eight hundred number and they said sorry tough **

I purchased a 5-piece table and chair patio set and I must say that it is the worse that I have ever seen. Every time it rains rust drips off of the furniture. It stores water in it too because it could be completely dry out for weeks and if you go to move a chair, you have to watch your clothes. It’s so rusty. Water doesn't get all over you!

Last year at the end of the summer, I purchased a 7-piece set called the Cardona. I was really excited to have my first patio set. With such a large family, it would be nice to be able to sit outside with my family and enjoy the barbecue at the table. Well, lo and behold, I came to find out for such a high price tag, you really do pay the price from sitting in the chairs and falling completely backwards because the screws come out or food falling off of the table because it snapped at the joint. Upon inspection, it appears as if this is made up of some cheap aluminum that my toddler was able to bend in her hand. For $500, heck even if it were $1.00 when you buy something, it is obviously because you wanted it.

Do not buy an extended warranty from Home Depot! We bought an expensive LG fridge and thought it was wise to get their extended warranty considering it was a new model. We've had to use it 3 times already for minor problems (ice maker and noise), so those were not emergencies. This morning we notice the message ER FF on the fridge display and when I got the milk for the children's breakfast it was not cold. I called Home Depot and they say the earliest they can schedule a visit is 8 days! I insisted that I need an earlier appointment, that they should be able to accommodate emergency calls.

We ordered a washer and dryer set to be delivered. The Home Depot salespeople told us it was back-ordered, and it couldn't be delivered until at least June 1. We agreed on June 2, and they printed us out several pages with info about the sale, and on the back, it clearly stated June 2 as the delivery date. Before 8 am today, they called both of us to tell us that their computer said the set would be delivered on May 26. We told them no and that they have to deliver it as agreed.

I purchased Model EDXO 14 CFL Bulbs from Home Depot. These lights are manufactured by Commercial Electric. 2 of these bulbs burned out after 1 year of use, 1 began smoking and nearly caught fire. Luckily I was in the house at the time. I called the Customer Service number on the bulb and apparently the number is no longer in service or "not taking any messages" .These bulbs are extremely dangerous, as there are numerous complaints about them online. Home Depot is responsible for supplying faulty products as well.

On May 19th 2011 at approximately 11am, I purchased garden item, and asked the cashier if she would honor my veteran status (which they do). I displayed my VA ID Card. They said that you have to be 100% total disabled with Gov ID to qualify and they'll let it go this time. I found the Assistant Manager, Jeffery ** with district manager touring the store. Their response was,"thank you for sharing that, who is HD to qualify who a veteran is."

It started out as such a simple task. All I wanted to do was buy a garden tractor/mower. While shopping for same in the Vernon Home Depot, I was told about the deferred payment. That is, no fees for a year promotion and decided to a take advantage of that to purchase a $3,000 mower. I filled out the credit application at my home store in Vancouver, received approval and given an account number almost immediately. This is the last thing that went right. When I called the Vernon store to place the sale with my spiffy new charge account, I was told that I couldn't use it on a phone purchase! I pointed out that no one had told me of this limitation in either store while we were discussing the credit account and moreover the temporary credit form I was issued clearly stated that I was now eligible to shop with the account.

I was terminated for being at the hospital for 16 days with my husband. I was newly hired. I wasn't on the schedule until the second week of being at the hospital. I called and spoke with the scheduler twice and she said that she would relay the message to my manager. I didn't know what my schedule was to be able to call in. They knew that I was at the hospital because I told the manager, Mike, that I had to leave early on Easter. They said that they tried to call me. My phone never had a Home Depot call or a message. Is it right to fire someone when they knew what was going on?

Last year, I spent over $30,000 to rehab a home. I used my Home Depot credit card using the $1,600 and paying every month with an interest in the amount of $23.00. Now, I got a bill that shows that I must pay over $100.00 a month in interest. My balance jumped up and Home Depot is asking for a payment of $123.00. How do you expect people to pay off the card? Home Depot increased my monthly interest rate of $23.00 to over $100.00. On top of that, I had to pay a $35.00 late charge for being over by five days. I will pursue this matter with the State Attorney and find out what bank you are using and I will notify the newspapers as well.

On March 19, I bought a vanity combo at Home Depot. Since the product was big and I could not take it out of the store, I went home to get a bigger vehicle. However, 1'2 hours later the store called me saying that the product was damaged and that they will give credit, but they have not given me any credit yet. For this reason, thinking that I have credit on my credit card, I went to another store and bought something else but I went over my limit and I was charged $30.00 for going over the limit. Invoice number is ****. I have not received the credit for this product as of now and I was overcharged for going over the limit on my bank. I want Home Depot to pay me for the overcharge.

I bought a G.E. SG 40t gas water heater on 5/1/2011. Upon opening box at home, damage to the unit was discovered. I took pics of the damage and I went back to the store. I showed the pics to the Dept. Mgr. He said to plumb unit in, and if it leaked, they would replace it. Can you imagine! Plumb it in!

I purchased 50 gallons of Behr paint with a rebate. I filled out all the forms as required, and I mailed them on the same day. Not only did I not get the rebates, Home Depot treated me like I never had shopped there before. I had to go through Ohio's attorney general, Mark **, and he was able to assist me with getting my rebates. I only got 80 percent of what was owed to me. I never shopped there again.

More often than not, I get burned on their 12 month no interest promotions. I specifically shop during the 12 month promo periods but when the bill comes it says six months! I then have to call, provide them with all the information/ad dates and they have to "investigate" before eventually giving the 12 month promo. Had I not looked at the statement very carefully, my promo would have cost me the accrued interest. I wonder how many times this has happened to unsuspecting customers. I too, have started shopping elsewhere for home improvement projects.

On April 11, 2011, I called Home Depot Extended Warranty for service on my ice-maker. They told me that they were having trouble locating service for my area so they said that someone would call me back within 24-48 hours. They did not call so I called them on April 13 and was told that they were still having trouble locating service for me. Again, I was told that they would call me back.

In December of 2004, we purchased a complete cabinet remodel for our kitchen and had it installed by contractors supplied by Home Depot. Upon completion and installation of appliances we signed off, it looked complete and nice at that point. We have had several problems with the shelving and doors either collapsing and/or falling off. The cabinet manufacturer has shipped us materials to repair these items. They also, with a store representative, came out and inspected our problem along with the major problem for which we had complained, that being the installation of said products. The representative, Jarrod, stated that the problem was with the installers improperly installing the doors.

Tonight I went down to the salon to do maintenance work and when I got there my Pegasus sink was blown up glass shot about 6 feet. I have it on video with my security cam. Here's the crazy thing! About a year ago, I was called by security to come to my salon because it was flooding! When I got there the bowl was broken and glass was everywhere. There was a big chunk of glass on my faucet lever and the water was running. At that time I thought my employee had left the water running. But today I realize that the glass blew, knocked the lever and turned the water on causing the salon to flood. This is a serious issue and it caused some serious damage. I would really like something checked out on these sinks, as I just saw someone in NY reporting the same issue. This is two blown up sinks for me in two years and I have the last one on video! You can contact me if you need this for evidence. I am getting this sink out of my salon ASAP!

In mid-2006, I had a contract with Expo Design Center, which is a part of Home Depot. The project was delayed for a few years until Expo closed down in April 2009. That left our project unfinished. So Expo owed money to us for unfinished works/repairs and faulty workmanship. Expo’s contractors also performed several faulty/terrible workmanships, such as, the remodeling of the bathroom, the installation of the kitchen counter top and the improper flooring. There has not been any correction or any refund for the faulty workmanship and unfinished project which we have paid upfront.

We went to the Home Depot today to purchase a new BBQ. We, as a family, and the company I work for spend thousands of dollars with this company. We spent time comparing all the different BBQs they had to offer. Finally coming to a decision on a $300+ BBQ, we were then told they had none in stock but could sell us the floor model with a discount. Upon consulting the management, they informed us that they would not sell the floor model. I always believed in customer satisfaction.

I bought a new refrigerator, stove, and a washer. They sold it to me with their no interest for 6 month-tag line. But what they don't disclose to you is that if you can't pay it in those 6 months, they go back and charge for those 6 months plus monthly after they start billing you. Like everyone else, times are hard for me right now. I scrounge up enough money to pay them off and they bill me on a zero balance $52.89. I want everyone to know that this is a company with no integrity. They are much as stealing from my family and I planned to share this experience with as many people as will listen.

I purchased a 4-way switch for my renovation company of 35 years in Orangeville, Ontario. When I got to the job site and opened the box, it was not a 4-way. It was a 2-way that lights up. I tried to return it to the Newmarket store. Frank, who would not give me his last name, said he would only give me the price of the 2way at $9.98. The 4-way had cost $36.14. I didn't want my money back. I wanted a 4-way switch so I could go to work. He told me to drive back to Orangeville and return it. I did so Orangeville gave me a 4-way switch and said Newmarket should have done the same. I could understand if each store was a franchise. It's Canada wide. I spend $20,000.00 to $60,000.00 a year at your store. I would really like an answer on this problem. I have always been treated extremely well at all home depots even in the USA before they entered Canada. Please help me.

I went to Home Depot on 3/13/11 at about 10:00 am in the lawn and garden department. I got a 20 lbs bag of Vigro grass seed for $37.00 and I got a bag of another brand grass seed that was at the entrance of the store marked for $14.97. I went to get a bag of lawn soil and the spot where it was supposed to be was empty. However, up above the spot was a pallet of lawn soil. So I went to check out and told the check out person that I wanted a bag of lawn soil. She called to employee that were in the area to get the product down.

We bought an older home with a boiler and radiant heating system--no A/C. We wanted to update our system with ductwork and a furnace or A/C system. After many bids, we decided to go with Home Depot and the Geo-Thermal system. After the credits from the Feds, the Geo-Thermal ended up being a little cheaper than a traditional system. Home Depot's price on the Geo-Thermal was much higher than the local companies but we were willing to pay for the backing of a major company.

I purchased a 13-watt spiral light equal to 60-watt from Home Depot. The light worked for over a year then burnt up below the socket of the fixture causing burnt smell throughout the house. These lights were not tested well and they do not work when outside temperature is very cold.

We ordered a Vanity. I was not made aware by the associate that the Vanity comes without certain areas complete (like side panel, kickplate, etc.). It was extremely shoddy work. The nail was sticking out of medicine cabinet. The doors on Vanity were lop-sided and one was larger than the other. The company we ordered through Home Depot with was called MasterBath. We have asked for a complete refund, and they refused. They are sending all the items back to MasterBath to have them send us new ones.

On 21 Oct 10, I paid the outstanding balance of $818.37 on my Home Depot credit account. I made the payment online so there was no mailed check to delay the payment being posted to the account. As I had paid the entire balance indicated, I considered the account paid off in full.

During the last week in November, my wife and I purchased from homedepot.com two granite vanity tops, two bathroom vanities, a medicine cabinet, and a mirror for the two bathrooms we were in the process of renovating. In addition to the online purchases, we purchased nearly $3,000 in material from the Home Depot Store in Patchogue, NY. Although the Home Depot Store has been wonderful, including exceptional customer service, Home Depot Online has been a complete nightmare. The 6 items we purchased online originally all came damaged, which resulted in us having to drive each item to the local store to return. This process included heavy lifting, travel, time, etc. These damages included dents, color distortion, broken items, chips, etc. As a result of this, we had to reorder each item and delay our renovation project. Although 5 of the items have been received with slight imperfections, we have accepted them due to lost time and cost related to contractors.

Now after the work is done, Home Depot charged us $9828 or more, that's more than $300 more than what we had agreed for. My point is they should have let us know that the cost will be higher than what we had agreed for and not just charge us after the work is done. Moreover, he has left loads of shingles in my backyard and when I tried contacting him or his boss, asked Home Depot to ask them to call me, they haven't and it's been three weeks and I am still waiting for them to call.

I did not receive a monthly statement in the mail as I normally do. When I received the next statement, it showed twice the amount due and a $25 late fee. I contacted them up and explained what happened. They said that I could pay the past due amount now and they would take the late fee off. They looked at my account and noticed that I had a perfect account with no late payments ever. The only thing that was an issue is that even though they said they would remove the late fee, my next payment would still be $25 higher because they can't change the payment amount, but that the $25 would be removed, the principal balance. I didn't agree with it since that is forcing the consumer to pay extra now when they shouldn't have to. If the late payment is removed, the payment should be back to what it was. It wasn't the business’s or consumers’ fault in this case because anything could have happened in the mail, but the consumer shouldn’t be forced to pay extra for something they didn’t do wrong especially when they have made on-time payments throughout the history of their account.

I applied online for Home Depot's credit card. I got approved, and got the approved email. I ordered two items, a humidifier and a candle. I went to the store and tried to use my card after getting it in the mail, and calling and activating it with the number on front. I even enrolled in the $0.99 per $100 spent protection fee. At the store, the cashier had to call from an authorization. Long hold on the call, and then I spoke to the Home Depot person, and I gave her three phone numbers that are all in my name, and have been for 11 years. I get the bills with my name on them every month, and she says that "not one of those phone numbers came back with your name associated with it", which is craziness.

I received a notice in July 2010 that Home Depot had decided to close my credit account, due to negative reporting on my credit report. My Home Depot account was current and in good standing. In fact, over the many years that I have had this account, I was only late on one payment in April of 2007, due to an address change. I immediately ran my credit report to determine the issue and discovered that there was an inaccurate negative report from one of my creditors.

I bought a Hampton Bat Chaise lounge from Home Depot for almost $200.00 in January of 2010. In November 2010, I put it service on my lanai and in December 2010 it became to unravel. I returned it to Home Depot Dec 17th 2010 and they refused to replace it. It has a 1 year warranty.

2 issues:

During the purchase of a Christmas tree from Home Depot today, an employee asked if I wanted the insects and excess shaken out of it. I said yes. He said, "You don't need it". There was no other explanation. I came home and have now killed several insects and if you shake a branch, hundreds of brown pine needles drop out. It sure seems to me the employee didn't care 30 minutes before closing about what might happen when I got the tree or maybe this was intentional. I would sure like to give the employee a piece of my mind because whatever the manager is going to do is not going to be enough. I have work to do and now I have to worry about a bad Christmas tree (something that is normally a pleasant experience) because a Home Depot employee did not want to do his job.

I bought a new Maytag refrigerator from Home Depot and had to wait for 12 days to have it delivered. We were moving to a new home and needed this at least on the specific day. They delivered this on the right day, but the problem is the product did not work at all. After 24 hours of waiting for this to cool, I made a call to customer service where they decided quickly to have a new refrigerator sent. Maytag called me, but told me they could not deliver until the 15th and then there is no guarantee for that day. I asked if it was possible to have it delivered sooner and was told without sympathy that they don't deliver on weekends.

Just wanted to say people always think they are getting a great price and workmanship from Home Depot or other companies like Sears. Wrong. Their crews are usually a bunch of goons who don’t have a clue how to roof let alone try to fix a leak. I have my own roofing company with just one employee—me. Every body always thinks Home Depot is cheaper than guys like me. Wrong again. A roof I might bid for $3,000; Home Depot’s will be around $6,000. They have to pay a crew of goons and the smooth talking sales man they send out, who by the way will tickle your ear to get the job, and Home Depot has to make money. But most people anymore don’t seem to use or have any common sense. The old saying you get what you pay for, it’s sad to say sometimes you pay a lot more for a lot less.

I ordered the counter top in July and my contractor Jon ** paid for it with his credit card thus becoming the customer (per home depot). It was delivered and installed the following month. Several weeks later, I started noticing, in different lights/time of day, that the counter top had hundreds of scratches within the product. They are deep scratches, not superficial.

When I entered HD, I was approached by a woman asking me questions about Solar Water Heating. She was showing me a system for water heating and it was a solar pool heater. When I tried to explain that I had what she was showing me on my house for my pool, she began to rant and rave about her equipment versus my equipment and I was forced to walk away. Glad you have Solar. Too bad the people don't know what they're doing. Go Solar HD. We love you.

I'm trying to talk to someone about my appliance order that is scheduled for delivery tomorrow (12/01/10). According to my online receipt, I'm supposed to get a call from Home Depot giving me a 4 hour window. I didn't get that call. I need to know what time of day to be home when they deliver but I've been on hold with customer service for over 30 minutes!