Home Depot Reviews

Home Depot cancelled my store card not because of poor payment history, not because of credit worthiness, but because I did not use it in 2 years. I received 6 notices during that time that I was victim of data breaches at Target my credit union, my employer (NYS), my health ins provider, and my dental provider. I, as a result, locked my credit.

Called Home Depot last night asking when my appliances (washer and dryer) would arrive. The call center said they did not know. Called again in the morning asking what time I should be home so they could deliver. They said they would arrive between 11:00am - 3:00pm. Cancelled some plans so I could be home around that time. They did not arrive, and when I called, the call center would not pick up. I went to run some errands, they called again at 5:30 saying they were on their way. They did not even call beforehand to inform me they would be late! I rushed home, they did not arrive. Called the call center, and again, I could not get through. Very, VERY upset with their delivery service. Wasted a lot of my time, and extremely unprofessional. This is the last time I order something from them, next time I am ordering from Lowe's, I heard their delivery service is much better!

Paid 35.00 dollars to have bathroom door measured for replacement. Subcontractor came and made measurements. Standard installation is $149.00. Went to Upper Darby store in PA to pay for door and installation. I was told that the subcontractor wanted an extra $125.00 for plaining the door and another $50.00 for carrying the door which is no more than 10 pounds up the stairs. Total labor $324.00. This is outrageous considering the slab door is only $33.00 and no more than 2 hour install. I spoke to the store manager air my complaint, but all he told me is he could not do anything because the installers are subcontractors. I will never go to Home Depot again. I will go to Lowes from now on. Beware...

Ordered $200 worth of Christmas Gift Cards and never received them yet. Customer service reps and supervisor's unaware of how to track the order. Home Depot contracts with outside vendor for these cards. Was told they cannot refund money on their cards and have no way of tracing order! Was on hold for over 1 hour each of the 3 days I contacted them. They said they may or may not show up. Basically it was not their problem. Do yourself a favor and do NOT buy these cards.

The large oven on my Maytag double oven range with convection quit working. I have discovered the hard way that Home Depot farms out repairs. Apparently in the scope of things, I am not important but my main complaint is, that the tech told me my top oven was still working. My bad for not checking. It isn't. I have been without an oven now since the day before Thanksgiving. The Home Depot people have told me two different stories in one phone call. One a manager, one customer service, and of course when I called the tech company I got another story. Meanwhile no working oven, and I get the WE COULD CARE LESS ATTITUDE. Do yourself a favor and buy your appliances elsewhere, where you can get service if needed.

Worst experience ever purchasing an appliance. Ordered the dishwasher in-store in mid-October and it was delivered first week of November. I then found out I had to make a separate appointment for the installation services and take more time off of work. The delivery crew did not do the required pre-check to make sure everything would work--they just dropped the new dishwasher in the middle of my kitchen and left without taking the old one.

I called Home Depot/Asurion warranty department on 11/28 at ~12:00 mst. At this time, the person explained to me there were no service techs available and that the manager would personally call around and they would get back to me before 11/4. (Really, 6 days to find someone who can fix a dryer in a huge city like Denver.)

After spending tens of thousands of dollars building our house, Home Depot locks our drivers's license because we returned too many things and got store credit as opposed to back on our credit card because OUR CREDIT CARD WAS BREACHED BY HOME DEPOT!!! We cannot put things back on a new credit card, only the one used for the original purchase. So now we have thousands in store credit and no way to return any item because they refused to put our money back on a credit card that was closed due to the breach. Good luck with customer service. Brandy ** at HD corporate yells on the phone, talks over me and used the phrase 'sorry but its our policy' over 200 times during the conversation and then hangs up. A promise to look into it and respond within 48 hours has turned into months.

I went into the Watauga, Texas store today to purchase a microwave and the trim for the total price of $369.00. I refused the "extended warranty". Because I did not spend $399.00 they were going to charge me an additional $59.00 for "special order delivery"! I asked if it could just be delivered to the store since it would be prepaid and to avoid the extra fee and was told "No." I walked out of that store and will NEVER purchase another thing from them. I am on a fixed income, it's Christmas and $59.00 is $59.00!

I had issues with my Whirlpool Washer (90 days old and the transmission blew) and of course Whirlpool customer service was horrible. I went into my local Home Depot in Destin, FL and cannot say enough good things about them. The manager Monica was incredible and it is people like her that make me want to go to Home Depot and spend money. Her customer service and her ability to solve my issue goes beyond everything anyone could expect. I am beyond satisfied with how she fixed the problem. I cannot thank her enough and Home Depot needs to do whatever they can to keep her. I am a new home owner and young and I will continue to shop at Home Depot for everything I need.

My carpet was supposed to be installed today (day after thanksgiving) and called today to tell me that the installer "didn't want to work today". So now the carpet won't be installed until Tuesday. If you can't do your job you shouldn't have one. This carpet install is already two weeks behind and I can't move any of my things until this carpet is installed. NEVER using them or shopping there again. I will be telling everyone I can, not to use them. Awful.

I ordered 2 types Laminate. Got the promise of a delivery within 3 weeks. One kind of laminate came after 3 weeks, but 2 packages were damaged. The other kind came after 6 weeks. Also 1 package was damaged. But first at all the Lady who calculated the amount was unable to work with a calculator. I got too less laminate. Also and that is the worst: there was NO note from the Lady or on the website or in the shop that the laminate comes in two sizes. This is frustrating because there is a complete other calculation necessary. I had to order 2 more packages, what raises the cost of the project. Also there was NO information, neither from the Lady nor on the Home Depot website that the laminate can produces CANCER. I should consult a attorney and sue Home Depot. NEVER EVER this company.

Last Friday, November 20, 2015 I purchased a stove and a dryer. The appliance clerk rang up the order and had me scan my debit card twice. Consequently I was double charged for the purchase -- to the tune of $1097.65 X 2. I noticed the double charge on my account the next day. I quickly returned to the store and asked for the $1097.65 to be credited to my account. They looked at the order and determined that only one order had been placed (duh). They couldn't get their head around the fact that even though one order was placed, two charges to my card were made. I didn't bring a copy of my bank statement, so I had to return on Tuesday after my bank processed the charge. After 2 1/2 hours of nonsense, they wanted my bank to resolve it. My bank supervisor talked to the Assistant Manager and told her that the money went to Home Depot. One charge at 7:37pm and the other at 7:38pm. Duplicate amounts.

Bought a GE Adora refrigerator and few other appliances from Home Depot, and outsourced delivery company damaged the door handle by placing the dolly in the front of the unit (see pic below). What a moron. I called the delivery company and they did not want to take accountability since, according to them, I couldn't prove that's what happened. They advised me to call HD or the manufacturer to ask for a new door handle. HD got a new door handle for me, however, they told me to install it myself.

After purchasing items at Home Depot I headed out to my car which was parked in the pro area. I noticed a Green Sorento (Kia) parked next to mine, I got in without a problem. Then my employee hopped in the back seat. Once he got in his seat the guy next to me wearing a Home Depot Hat (at this point I noticed him as the guy from the pro desk) got out to look at the car to see if we hit it. He then gave us a glare and got back in his car. I asked my employee at that time if he had hit his car and he said he hadn't. I rolled my window down and asked if we had hit his car and he made accusations but we settled on his car had plenty of dings and we definitively didn't hit his car.

Goleta Store 6975 Market Place Drive Goleta, CA. Pro Account Sales Associate Ken ** saw I was looking for something and sought me out to help. This was a first for me. I have always had to hunt someone down in the past. Ken walked me to the area I needed. I forgot my measuring tape, he provided me with one. I've never been so pleased with my experience at Home Depot. Please be sure this accommodation is reflected in his review.

Do not buy their warranty. To start, when the Home Depot cashier offered me the warranty, it was never advertised as extended. I asked her what the warranty covers, she said, at any time, if the product breaks within 2 years, bring it back and they'll replace the item. The product breaks. So I take it into Home Depot. The customer service counter points me to tool rental. So I carry the product to tool rental and explain I used it once and now it no longer works. He said, "It will cost $20 to send to the manufacturer." I said, "I bought the 2-yr Home Depot warranty." He says, "Well that's an extended warranty." If it's still under manufacturing warranty, they have to ship it and see if the manufacturer covers it.

After several rude representatives, I finally got connected to a Supervisor who credited the $50. Home Depot you really need to get better on hiring representative who care. I shouldn't have to chase my money.

It was a rocky start! First the flirting was a little intimidating, then the sign said 549$ and the computer said 579$. The man said I would receive 50$ off of 549$ for buy more save more... Purchased the Samsung washer/dryer set with upgrades I WAS NOT INFORMED OF... Then because they had to adjust the price by 70$ so I could purchase the set, I was refused the 50$ and 10% military discount. Frustrated I left...

I frequent Home Depot, for items and have noticed they like to fool people by hiking the prices up on tools and appliances a little bit before Christmas time. Then putting on a show as I like to call it, SALE TIME. It's suppose to be illegal to price gouge the consumer? But yet here we are again in this holiday season and off to the races we go. I'm starting to wonder if consumer affairs really does its job by stopping these companies from raping people's pockets, and that's not the worst part. Don't even try returning said items, the (no-returns) trainee is at your service, there to screw you in every way. No thanks you selfish selfless **.

HAS HD LOST THEIR MINDS!!! Went to the Corpus Christi store to buy a GE dishwasher that was on sale for $348 (reg $399). Was told that they do not stock these nor most appliances in the store anymore therefore; (here's the good part) there would be a shipping charge of $56 to ship it to the store for pick up since it was less than the magic amount of $396!!! Have they lost their minds!!! Sooooo, since they don't want to keep appliances in stock: they expect the customer to pay for it!!! It would be cheaper for me to wait until it went off sale; pay full price and still pay less than the sales $ plus the shipping!! Explained this to the Store Asst. mgr and he had the deer in the headlights look!! Left the store totally ticked off and laughing at their NEW marketing strategy!!

I purchased a gallon of paint for the price of $24.27. When I received the bill, it was due on 11/12/2015. I went to the store on 11/18/15 to pay the $24.27. Well what I found out was that there was an "interest charge". The late interest fee was $36.90. That gallon of paint at HOME DEPOT cost me $61.17. The clerk at HOME DEPOT wasn't able to have it forgiven. I was 6 days late and was charged $36.90. That's $36.90 divided by the 6 days =$6.15 per day. Well they sure have high interest rates. I won't be doing much buying and especially charging anything. Hope all reading this, pays their charged purchases on the due date on your invoice.

Over the past year I have spent well over $2000 at Home Depot. I've always received outstanding customer service at my neighborhood store. However, last month I returned a few items without a receipt because I had misplaced them. Keep in mind that I had two kitchen projects and a bathroom project in the works and planned on doing more in the next few months. I used the store credit I received from the returned items to purchase $308 worth of merchandise. About $80 of that wasn't covered on the store credit so I paid the difference with my AMEX.

DO NOT PURCHASE a Home Depot Extended Warranty Plan! If you have a problem, you will get a major run around. I bought a 3 year plan for a GE washing machine. I scheduled an appointment to repair a leak. It took a week for someone to come. He arrived and said he would need to order a part and would return in one week. He did not return because he said the wrong part was delivered. He scheduled for one week later and AGAIN did not come because the wrong part was shipped. I called the company to get the part expedited, but they refused and said I must wait another 5-7 days for the part to arrive before we can even schedule the repair. We are talking about a common drain hose here! Don't waste your money. As the old saying goes "If it sounds too good to be true, it probably isn't".

I purchased almost 2k with Home Depot. They didn't repeat the delivery address. They didn't call me, even though there is absolutely no record of a call from them in my call logs. I specifically check the times the woman said and there are other people who called near that time... But I know them. No call from Home Depot. They are lairs. I needed the 4 appliances delivered today (11/16/15) so that the men that are remodeling our condo could be there to install them since their scope ends tomorrow. Now they won't deliver till 4 days later than I scheduled. I swear they are trying to scam our installation ($70/item... even the microwave that only takes about 10 mins to install). These people are crooks. I'm never buying ANYTHING from them ever again. Welcome to my boycott list, #HomeDepot #crooks.

I had my card for 5 years after I bought my house. I had a 10k credit limit. I used my card as a Security net for when things broke or went wrong with my house. Everything was great until recently... I went in the hospital over the summer after learning I have cancer. I was late on a few bills while hospitalized. Once I recovered, I paid all my bills a month later. However, I was never late on my Home Depot bill cause it was only $30 a month. I only used 2% of my credit limit. I spend wisely.

I purchased a brand new refrigerator 6 months ago. My refrigerator died and it has been almost two weeks since someone has come out to my house to look at the refrigerator. I have constantly called into Home Depot's Service center and have been treated very poorly. I have requested Supervisor Escalations only to not receive a call back. Currently I have no line of sight to when it will be actually be fixed. I wish I saved my money and gave it to a repairman who would have actually fixed the problem.

I will never spend another penny at any Home Depot. I bought a brand new washing machine last year from the Home Depot in Middletown CT. From day one I thought there was something wrong with it. I called Home Depot within a weeks time of receiving it. I informed them that the agitator wasn't spinning. Instead of sending a repairman over to fix the problem they lied to me. Now not even two years after being purchased at $449.00 it's rendered useless. Home Depot still continues to lie to me and doesn't want to help me in any way.

Concerning the Ryobi Air Strike Mo P320 Nailer. I was watching the prices at the Home Depot in Burlington and until recently the price was $129. Now it's $179. The clerk checked and that was the new price. I am going to Florida next week and so I checked the price down there. It is $129, for a $50 difference. An exchange rate of 30% makes the price $167. I don't know where the extra $12 came from. I find the price high on a number of things at this store. When our dollar was equal the prices here were always higher than in Florida, even on Canadian made products. I limit my shopping here. A sheet of rough 1/4 in underlay plywood is now $28. WOW.

We have spent $5 - $6,000 with the store in the last 3 months. We went to return a $4.00 item and was refused the return. We were told we had to call a number and ask why we were denied. Home Depot does not state anywhere I have seen that you are only allowed a certain percentage of returns. What is the percentage of returns allowed for $6,000. Upon trying to call the telephone number on the receipt we found the call was only accepted on eastern standard time. Are we Californians not as important as the east coast buyers? Beware everyone of buying at Home Depot, they may refuse your return with no reason. I intend to call the California State Attorney General on Monday. As I have dealings with her periodically, it will be interesting to see where she takes this.

Purchased a Honda lawn mower and added the extended warranty. Because I closed the credit card, there is no record of the receipt. I've spent 10s of thousands at HD loyalty. No one came help me. They just keep giving me 1-800 numbers that can't help. At this point, I am thinking I will try Lowe's. DON'T PURCHASE EXTENDED WARRANTIES!!! The company will not stand behind if you close out credit card or not have receipt.

In March 2010 I bought a 42 Ariens riding lawn mower. I still have the receipt showing Free Blades For Life, without any caveats. FIVE years later I requested a pair of free blades. Was told they had no record of me. I know damn well I registered the mower. Then they said I had to get a new blade every year to qualify. Who needs to get a blade every year, and why was I not told this at the beginning? Sounds like another game between Home Depot and Ariens.

I opened a Home Depot credit card account over a year and made all my payments. Never missed one. I had a 4,000 credit limit when I first started. Now they lowered it to $2,500 because supposedly my credit score dropped. I will never open a credit account with Home Depot again. This is how they treat their customers with no appreciation. I will not recommend anyone to open a credit card with Home Depot unless they want their credit limit to drop.

I placed an online order to be picked up in a nearby store. Included in the order was notification that a friend would be picking it up (the friend's first and last name were included in the order information). I received a text later indicating that the order was paid in full, ready for pickup and giving me an order number for reference when picking up. When my friend arrived and presented the order number and then the text, he was told that there was no order with that information in the store's system.

On veterans day, of all times, I made purchases adding up to $87.79 at my local Home Depot. I presented my retired military ID to receive my 10% discount. The discount only amounted to $2.79, even though none of the items I purchased were on sale or a special offer. I spoke to the cashier who told me that some of my items were not eligible for the 10 % discount. He was asked which ones they were but, he could not tell me. He stated that the computer automatically determines this. I went to customer service and he reiterated the same answer. Out of the 5 items I purchased, only 2 were eligible for the discount. In the past I never looked at the discount amount on my receipt. I just assumed that if it wasn't on sale, it was eligible for the discount.

I purchased a washer from HD March 2014. I purchased the extended warranty. On October 21, 2015 my washer would not drain, I called the HD number that is on the warranty. They told me the soonest appointment would be Monday October 26th. They told me if I wanted to get in sooner then I would have to call GE direct to see if they have cancellations. First of all that is horrible. I pay a warranty. I should not have to be involved with a second party. HD should handle all the service appointments. Well anyway I kept calling GE once my appointment was made for October 26th. GE told me they do not have me scheduled for any appointment. They told me to call HD. I called HD and they told me that on their computers it said GE accepted the appointment. I waited a day as HD told me it takes a day to get into the System.

Nov 2 comes, siding crew is there, project manager doesn't show up till 11:00, 1/2 day wasted. Work the next day, then two days of no show no call.

3 yrs ago I used my credit card and charged $300 for bushes. I ordered over the phone and my landscaper picked up the merchandise. I had major surgery and had shingles. I had not used my card in five years and forgot I used it. Five months later I found out I owed money. I paid it instantly but in the five months they tacked on late charges and interest. They claimed I wanted the bills sent email which is not true. I wrote the CFO. President, store manager and never got a response. Since then they have dinged my credit rating. It was 780 and now 691. I should not be penalized for their lack of doing good business.

I applied for Home Depot and went in for an interview. The application process is very long and time consuming. The interview went great and I was instantly hired on the spot. I was told I had to drug test (which was no big deal because I have never used any sort of drug). I went to take my drug test (which is an hour away) but unfortunately it was unsuccessful because I wasn't able to produce enough. The person who worked at the medical facility told me that all I had to do was go to The Home Depot and grab another sheet because she couldn't use the same one. So I went the next morning to the Home Depot to do it as soon as possible.

I am not going to bore you with all the details. I will tell you that after three months of trying to get my ice maker repaired it is now sitting on my kitchen counter and the tech they sent does not know how to put it back together. These people are useless. Keep ordering parts one at a time or doing nothing. Took my hair dryer and thawed it out and said best they can do.

I have had bad experience at Home Depot in Oceanside, CA on Vista Way. I bought blinds for my house and they couldn't find my order. I drove 4 times from San Diego to take care of the problem. They sent a contractor to do measurements and forgot to do one window. Now, I went to order a door and they overcharged me. And it took a week to have someone call to set up a date and time to measure the door I need put in. Customer service for the public isn't good. I have made my mind not to use Home Depot again.

Purchased carpeting with Home Depot and was satisfied with the installation. What was criminal is a 25.99% interest rate. Had 6 months without interest but that all hit on the 7th month to the tune of $382. I now have an interest amount of over $70 per month. Needless to say, we will no longer be using Home Depot for anything.

I had a bad experience with buying Whirlpool stainless fridge with Home Depot. I purchased a Fridge. The Fridge is of Whirlpool. After a short period of time, I discovered stains on the doors. I wanted to change for a white one, but the Whirlpool Service told be that they will bring me a new doors. I agree for it but although passed 4 months I didn't receive it. When I called Whirlpool service in Canada, I told: "please call tomorrow".

We purchased a Samsung refrigerator from Home Depot and purchase the extended warranty. On 9-18-2015, we filed a claim for repair when we noticed water pooling at the bottom of the fridge and the middle drawer lights do not come on. The appointment was for 9-24 but the repair person arrived on 9-25. The repairman arrived and told us that the reason there is water below is that we are not opening the freezer drawer all the way and he believed it was not closing properly. He did not know what to think about the middle drawer lamp issue. He reset the refrigerator (unplugged it and plugged it back in) and he advised us to call him back after the weekend if it is still not working. On Monday, we received a email that our service was "fixed" and the order is closed. So, we called back in and created a new claim on 9-28-2015.

I bought a fridge and 5 year extended warranty from Home Depot in May 2011 (for the LG bottom freezer fridge). I have had four technicians come out since September for the same issue. The unit was losing Freon, not cooling and eventually just breaking down completely. Both LG and the extended warranty reps have been giving me the run around for weeks. I have lost a fridge full of food three times. With no recompense. I have spent countless hours on the phone with Home Depot and each time I call I get a different story ranging from LG is replacing the unit (which of course they are not) to "we don't know where the service report is", to "why don't you (our customer) fax us the report since we cannot give you our email address and we cannot get the job done ourselves." I am beyond frustrated. This is the 21st century, right? How can they not have email?

I purchased a Samsung Washer and Dryer from Home Depot in June 2013 in Laurel, Maryland and had it delivered from the Lake City, Florida store (I moved to Florida the end of June 2013). I asked if I should purchase the Warranty at that time and the HD Salesperson said I had a year to buy it. I came back in to the Lake City Home Depot 10 months later and purchased the extended warranty and was told I had to call the company to register the warranty. When I called the company, they said I was supposed to purchase the warranty within 90 days of washer/dryer purchase and they would not honor it. I went back to the Lake City Home Depot and told them what the warranty company had said and showed them that the sales staff in Home Depot did not know the rules (they sold me the warranty) and I wanted it honored. They called the company as was told the same thing. All they said was "Oh well, I'm sorry."

Last night went to Home Depot by Cicero, IL to check on some prices for some materials for home remodeling. Then on some of the materials I wanted to purchase had no price so I went to customer service to inquire price check on plywood and came across one of the associates named Wayne and asked him for help. He then told me that was not his dept but standing at the pro desk behind a computer in that section. So I assumed he worked there. I told him since he is by the computer can he just do a price check for me, but he refused and insisted this wasn't his dept and was upset because I interrupted his I assume his professional conversation with two girls. So he gave us a very bad attitude after a second attempt. He then paged someone from that dept building materials named Larry. That was like the worst associate I ever came across in my history of shopping in any retail store.

The customer service at the Home Depot in Nashville TN 100 Oaks store is awful. One out of four sales people that I encountered upon my visit Saturday October 31 was helpful. The cashier that I had was the one person that was helpful and spoke nice to me. The other workers were rude and didn't want to help at all. Three workers in the paint department were having a good chat with each other but not wanting to help any customers at least not me or the others that were waiting for assistance. The store manager really needs to take a look at what really is going on in his store. I do not recommend going to this Home Depot store.

I attempted to purchase laminate flooring including installation. Their promotion was/is buy any flooring over $1.50 a square foot and PURCHASE 250 square feet or more and you get installation at $.89 a square foot. Well, the flooring I picked was $1.88 a sq. ft. and after Home Depot measured my floor, it came out at 245 sq. feet. In THEIR quote, I was to purchase 19 boxes of flooring at 13.26 sq. feet per box, which equates to 251.94 square feet of flooring. Well, Home Depot REFUSED to give me the $.89 installation price due to my MEASURE! After several calls to customer service and my local Home Depot store manager trying to explain to corporate the problem, they have taken a stance that defies logic.

Council Bluffs store tool department. Employee was spot on with helping me get what I was looking for and helping me load it up. Plus I got a gas grill for cooking.

I purchased a Hot Point refrigerator/freezer from Home Depot on 4/15/15. The unit froze everything in my refrigerator & melted everything in my freezer. After three services calls with GE, the last service rep advised me on 6/30/15 that the refrigerator/freezer had a design flaw and could not be repaired because it did not have a duo temperature control for the freezer and refrigerator. After my own personal research for a duo control refrigerator, I then contacted Home Depot and demanded that they return this defective unit and asked that it be replaced with a Whirlpool Top-Freezer Refrigerator. It took them THREE months to deliver a new refrigerator and to install a new icemaker 7/14/15. Apparently, their delivery services are subcontracted by Home Depot to R.A.S. Delivery Services.

My fault for thinking they would get their act together at some point during this process. Home Depot Lawnside NJ, took over two week to return mine or my husband's calls to speak to someone about special ordering French doors for our bedroom. Three weeks the space is measured. Several calls later trying to find out when we can come to pick out doors I just went to a different location and chose them. Long story short this entire process took over three months. I've been paying for these doors and I don't even have them.

On the evening of October 27th I found that my oven was not working properly. Having purchased a warranty for my appliance I contacted the number given to me by Home Depot. I spoke with the first person and was told that it would be seven days before they could have someone come out and look at my appliance. I expressed my dissatisfaction and asked for a supervisor. After waiting approximately five minutes I finally spoke to a woman who was very rude telling me the customer to stop interrupting her, when in fact she was being rude and told me she was speaking to me that way because I was speaking to her rudely. So I am to assume nowadays it is acceptable to be a service rep. And treat customers with disrespect. I grew up in the era of the customer is always right, a joke nowadays.

Our Maytag dishwasher has a chronic problem with frequent control panel failures. The panel has been replaced 6 times in the four years since purchase and Home Depot refuses to replace the unit as per their promise that if the same component fails 3 times they will replace the entire unit. The most recent fix took Home Depot 36 days to repair. Their customer service rep told me this same dishwasher failure is so frequent and widespread that the manufacturer can not keep up with the demand and it would be financially impossible for Home Depot to replace all the machines. So customers and must therefore wait for this control panel to be manufactured, delivered and installed.

Hello everyone. To all shoppers or potential customers for Home Depot don't ever use any gift card from Home Depot and make sure you always have your ID with you when you're planning to return anything even if you have the receipt. Better than they treat you like a thief because princess Maria will not going to even bother to help. And don't waste your time of calling 1800#. They don't really care.

I had 2 Andersen brand sliding doors installed by Home Depot and the doors do seem to be a fairly good quality product (time will tell). I would not recommend however, to use Home Depot contractors for installation. Their price is outrageous and they refused several times to break down or itemize the costs, instead bragging about the "lifetime warranty" which they refused to furnish in writing until I threatened to cancel the order.

I purchased a lawn 5-months ago on a "No-Interest Promotion". I've been paying on my Home Depot card every month (more than the minimum payment). I logged on in today (10/24/2015) and find out that my promotional balance is the full amount of the lawn mower. Customer service indicates that "No payment is applied on Promotional Purchases unless your account balance is $0.00". Home Depot wants me to "default" on paying off on the Promotion Purchase so that they'll get another $94 in interest. Their No-Interest Promotion is a ripoff. BEWARE!!!

Being a former Union advocate, I don't agree with your use of automated pay lines eliminating several jobs for would be employees. Also, minimum wage pay is hardly sufficient to support one person, let alone a family. I abhor your charging 26% (25.99) interest on credit cards. This is outrageous. Are you connected with the Mafia? Because of these foul practices, our family will NO LONGER shop at your store. Our future purchases will be at Lowe's.

We ordered a washer and dryer from Home Depot in Burlington VT. The first delivery crew was not able to complete the installation because they did not have the right equipment so they rescheduled. The next crew came on the wrong day, when both my wife and I were at work. They got my 12 year old son and 10 year old daughter to let them in the house, still couldn't finish the job correctly and then told my son he had to forge MY name on their work order saying that the work was done. Is that even legal? Who bullies a child into forging his dad's signature?

I have had it with Home Depot in Goleta. Every single time I have to go there, there is a problem. I have walked out of the paint department because no one will help me, the young clerk was too busy on his phone to help me, and a repairman checking the paint mixing machines would not make eye contact, so I left a huge cart full of items and several hundred dollars of purchases and went to Orchard Supply Hardware. This week we HAD to go and it was every bit as bad as before. When checking out with plywood, lumber, spackling, flowers, and other items, the check out girl could barely look up from texting on her phone and sent us out the door only to be told to come back in because she had not even rung up the items on the other side of the cart.

Home Depot online told me they would refund the purchase of a $189 LED light that I did not receive, but later decided not to refund me and chose to not tell me! According to Home Depot online, they did it because they partner with UPS and therefore they believe UPS when they tell them they delivered it to me over me, the consumer, who tells them they I not receive it. The sneaky part is that they chose not to tell me about their decision reversal. I only figured it out by checking my VISA account and not seeing the refund.

Home Depot offers you a Home Depot credit card at every check out. Once you get the card, it's NOT a Home Depot Credit account but rather the horrible criminals from CitiBank, the biggest unethical company in America. What's worst is that no one can log in online to pay the bills they incur without calling the 800 number to jump through hoops only to be redirected to a different Citibank website with confusing and limited function for the common bill payer. They make it this way to profit from frustrated consumers who give up and fall into debt.

Just had a new stove and dishwasher delivered and installed from Home Depot. The two guys that came could not have been any nicer and respectful. Juan, from truck 1860, was very nice, even joking with us. He was very careful with the water (making sure to have the right container to catch drips) and with our cherry floors. He made sure everything was working properly and explained the basics. They even set the clock on the stove. Very professional, kind and helpful. Thanks! Next week we get our washer and dryer delivered. We hope it's the same team!

Purchased a 4 door Samsung refrigerator in 2013. Numerous ice maker issues within first year, but fixed in a reasonable amount of time (week). Year two, refrigerator stopped cooling, called Asurion (warranty company) and they scheduled service. Service company called and left message to call back for appointment. Called the number they left and they never answered. They have a recording playing a message that said due to high call volume they could not answer call, please call back. This message has been playing since 9-20-15, it's now 10-15-15. Called Asurion multiple times and they put me on hold to call service company and they didn't even get the answering machine. Escalated to management team and they indicated that they would replace the refrigerator since they couldn't get a hold of the service center. They said it would take 3 business days. Waited 3 days, replacement denied.

After filing multiple complaints with Consumer Affairs, home depot and the Better Business Bureau, the company ordered my part and had it replaced. I am satisfied with the outcome.

On Sept. 27, 2015 our LG French door, bottom freezer refrigerator stopped working. Called the warranty number and were told someone would be out. Service tech came and replaced the condenser and computer board. He told us to go ahead and purchase food and we did. Big mistake. Fridge still didn't work. Called Home Depot warranty number again. 3 more days until a tech could come. He finally showed up and said he couldn't fix it and he would send an 'expert'. 3 more days, expert shows up. He replaces a line - still not working. He comes back 3 days later and replaces another part. Finally gives up and puts in a claim.

I bought a Hoover steamer carpet cleaner and a 2-year extended warranty plan. The brushes at the bottom never worked but I notice this about 6 months after purchase. I contacted the number they gave me with the warranty plan on July 10, 2015. Today is October 13, 2015 and THEY HAVE NOT SOLVE OR GIVE ME MY MONEY BACK AT ALL. I had called them once a week. About a month ago they told me that they sent me an email with a "electronic gift card" and that I should check my "spam" folder - utter BS, never there. Called them again they said: "oh, sorry we will send it again, wait 72 hrs". MORE BS, no gift card. I called again asking for a physical card and that was about a month ago. According to ASURION (that is the company that handles the claims), the card got lost in the mail 3 TIMES! ARE YOU KIDDING ME??? HOW STUPID DO THEY THINK WE ARE!!!???

I wanted to write to you today about a very unpleasant experience I had at Home Depot of Hazlet, New Jersey. Almost 2 weeks ago I bought a $699 generator in the wake of a now-defunct hurricane Joaquin. When the ladies behind the counter were ringing me up I asked them what the return policy was. They told me I could return the generator as long as I didn't put gasoline in the unit. I asked them if it would be returnable if I got the unit ready and installed the bar and wheels. The three of them assured me that would be fine just so long as the unit doesn't contain any gasoline.

Purchased Maytag "Commercial Technology" washing machine and 5 yr extended warranty from Home Depot. Within the warranty period, hinge on lid broke, and the reservoir for bleach is RUSTING. I guess they expect their commercial grade products to RUST. Warranty company (Assurant Solutions) told me they were consumer replaceable parts and were not covered. They referred me to paragraph 15, WHAT IS NOT COVERED, and told me my problem fell within that paragraph. Just about every part of every product is listed there... Makes me wonder what IS actually covered. I certainly won't buy another Maytag product, or any appliance from Home Depot again.

Yesterday while I was checking out at Home Depot (9890 North 90th St. Scottsdale, AZ 85258), as I swiped my Home Depot card, an error arose at the cash register noting that I must have my card authorized. The cashier, **, called the office (I think) and stated the problem which was noted on the cash register screen. He called the number and talked for a few minutes with the person on the other end who then said that the person wanted to talk with me. I don't like doing that, but I did. I was asked questions about myself, address, phone numbers, last four digits of social security which took twenty five minutes.

My situation is so very like the above reviewer. It has been 10 weeks since I requested service from my GE Spacemaker washer dryer combo. Still in warranty, I've made 15 phone calls, 3 supervisors, 3 times they've told me they were putting in for a "buy-out". Home Depot warranty has phoned me 7 times. I've had 6 service appointments with the service company (3 appoints he didn't show - remember these are 3-4 hour "windows"), numerous texts from the service man saying he's getting me a new appliance - the item shouldn't be repaired. The service man also hung up on me. He is supposed to show up this weekend for another appointment, but I'm not holding my breath.

Home Depot HVAC in Denver has one guy. Yes, one guy & one guy only for MILLIONS of people. Took two days off work...he called in sick, both days. Are you kidding me? For a service area of millions, Home Depot has ONE guy? Really? The first woman on the phone was apologetic & said "I will give you $10.00 off." The second, cancellation. The woman was rude to me. Huh? She said "Why don't you go somewhere else?" Well it was a Saturday... Another day I took off & no one, NOT one person in Metro Denver was available. I lost $100.00s of dollars. I am a teacher. This hurts...A LOT! My boyfriend took a day off, my building manager took a day off. Thanks Home Depot for ripping me off.

Purchased a new high end KitchenAid dishwasher with a custom panel front. I asked if they can install and they said not problem it's only $99.00 and $15.00 to take the old unit away. When the delivery men came I asked if they ever did a custom front and if they are licensed plumbers. They said no to both. Then they said they could not disconnect a cope line as they are not licensed but could direct wire and do a flex line that was extra. Told them to get out. I am not going to risk my house with "unlicensed people". I asked for a refund of the $99.00 and $15.00 and had to fight them for that. 4 days later no refund. No problem. Thanks to having a Black Card, my bank canceled the complete charge and said we will wait for Home Depot to call rather than put me on the defense. Screw Home Depot. Non licensed people, get real. My plumber charges me $200.00 and it was worth it. It took two hours and he took the old one away.

I used my debit card to make a 80.19 purchase. The Home Depot cashier told me it was incomplete. Happening 4 times coming out with the same response. I call my bank asking them "What's going on? I have money in my account." The bank responded by saying all 4 transactions went through. I was out almost 400.00 and it's been one week and still not resolved.

I visited my local Home Depot (Signal Hill, CA, I believe), located at Spring Street and Atlantic Blvd. I purchased several items including a plant which was located on a pallet marked "was $12.95, now $7.95". At check out, the plant rang up at $12.95. I was forced to wait a half hour for another employee to price verify. Meanwhile, the cashier checked out another 5 customers while I had to stand and wait for the verification.

So I originally posted this on the Home Depot's product review page but they said it didn't meet their guidelines because it didn't discuss the "product." Meanwhile, the "product" I ordered was an INSTALLED Backyard Discovery Playset and my review was about the HORRIBLE process they have in place of subcontracting multiple layers of work to an awful company - GO CONFIGURE - and how the installation basically consisted of me chasing all the parties involved to get anything done (and still hasn't happened). So hopefully this review helps some of you! (As an aside, the actual people - the third level of sub-contractors who have showed up at my house have been very nice. Still no installation, but very nice people).

Bought an LG refrigerator for $3500.00 at Home Depot and purchased the five-year extended warranty. Two year later after two services for no cool, four no-show appointments and over 10 calls, Home Depot Warranty is claiming that LG is responsible and LG is not taking responsibility. NOTE: SAVE YOUR MONEY AND DON'T BUY THIS EXTENDED WARRANTY. IT IS A SCAM. TAKE MY WORD FOR IT. Family of six without a refrigerator. Purchased it for wife on Valentine's and now in Limbo. Do not bug LG either due to www.lgrefrigeratorsettlement.com.

When I signed up for the Home Depot credit card, I made a mistake. It was late at night. The clerk said emphatically that I must provide my social security number for the card. NO... That is against the law but Citi is a financial institution (yada, yada, yada). I requested auto pay for the card. That worked for the FIRST month. When I went to HD to buy some items, the register would not accept my card.

I ordered a new toilet (1.5 gpm) at the Watertown store around 7/28/15. The first attempted delivery came a few weeks later. I opened the box with the delivery men there. Part of the pedestal was broken in two places. PLUS... the water tank had previously had a break that someone fixed with clear cement! Naturally, I returned it. The next attempt did not even get to my door because UPS found damage before it shipped it to me. (Hooray for UPS.) Finally, the third attempt was successful. My plumber was able to install a new toilet.

After sending in a payment ON TIME, it was applied to wrong account. After TWO months of hassling with them, they would NOT credit late fee, even with copy of check. They said it was a DAY late. Check shows it was deposited on due date. They screwed my credit score. They said "tough pay the late fee or keep getting billed". I paid the late fee (under protest) AND STILL was charged fees. Took 2 more phone calls to get late fees removed, but they won't contact credit rating services.

Bought a new Samsung washer to replace a 4 year old one. This new washer was purchased at the West Cobb store in Marietta GA, August 1 2015. Today September 28, the new washer flooded my downstairs part of my home. Called Home Depot, told nothing they could do, was told call Samsung. So Home Depot doesn't mind selling the products but they want no responsibility for the product. Just give Home Depot the profit, no service, no help. Well, Home Depot, how about no more of my business?

I am a extremely dissatisfied customer of Home Depot and its service repair affiliate. I have been without an operating refrigerator for 2 months, an outrageous period of time for anyone to live without one. I go around and around and around in circles calling over and over to the customer service line and the protection plan line and the service repair company. I am told over and over again about my service is coming and that my replacement request for a refrigerator is denied. Two months now and no end is in sight, no parts have arrived, a service appointment was missed, a service appointment was useless.

I have a Maytag washer/dryer set purchased three years ago at Home Depot. My dryer has recently quit heating. I called 2x regarding this only to be told there are no service people in my area so and all service people are booked. Resolution Dept will call.

We had vinyl flooring installed in 4 rooms. We were happy with the installers, they did a good job. The problem is the poor service of the installation scheduling. We were given a date to have it installed 5 weeks after the flooring came in. After several phone calls through these 5 weeks, we were told they couldn't find an installer any sooner. Installers (3 men from 3 hours from our home) came on the date we were given. The installers told us that they got the call for this job on Saturday. 2 days before installation date we were given. Wonder what we would have been told on Monday morning if installers could not be found. Even the installers could not believe it took that long to find someone.

First I would like to emphasize that I am extremely disappointed and feeling injured with the product and customer service I received from Home Depot. Last Wednesday I received a desk that I bought 20 days ago. Today I hired a person to come to my house and assemble the desk. To our surprise when we opened the box we verified that the desk was broken (one of the sides of the top of the desk was completely broken).

The HD on Bitters in San Antonio, Texas has two people who love to answer the phone at Customer Service desk, especially if they have no clue what goes on in the store, and especially a boy named Louis who has to "put you on hold to research the situation." Really? Customer Service does not exist at Home Depot. Customer Service does not exist in San Antonio. No wonder other metropolitan cities laugh at San Antonio. I was given an option of a.m. delivery or p.m. delivery. Because I have to drive 125 miles each way to accept delivery, I chose the p.m. window of 12-6.

Bought this fridge (Whirlpool Gold 28.6 cu. ft. french door refrigerator in black ice, model: wrf989sdae) for $2,499 plus tax in Dec 2012. Paid for extended warranty. Fridge totally crapped out August 2015. Still under extended warranty. Home Depot sent out a third party repair company, authorized appliance repair in Glendale AZ & the repairman said it was not repairable and he would report it as such.

After one rescheduled delivery appointment due to our schedule, and a month after the original purchase, washer is brought by delivery and installation guys. They take a look at it and decide it is an installation they will not perform because the drain pipe location is too high. They will not even move the old washer out and set the new machine in its place. They are stating they will not warranty it. I ordered the machine returned to the store for a refund to my credit card. The issue seems to be that the laundry location is in the basement - exactly where it's been for years and years. This house was built in 1919. I have no clue as to when the connections for the washing machine were installed, but to get the wastewater to sewer level the sewer location is more than the current standard of 3' high, closer to 5'. That is the installers' issue.

Called warranty number on 9/16/15 explaining what the dryer was not doing and that a repair person needed to come out. They took the information and stated first available appointment would be 9/22/15 between the hours of 8 am and 12 pm. Received call from repair people on the 9/21/15 and hours changed to 2 pm to 6 pm. When repair person came they changed a belt and dryer still would not work. Stated that a new motor and switch were needed and it would take an additional 3 to 10 business days. Talked with warranty department twice and they stated the parts were at the repair shop. Spoke to repair shop on the 9/24/15 and still "no sign of parts" and it would still take 3 to 10 business days. This means that we are inconvenienced for approximately half a month without a dryer.

The freezer section of our LG refrigerator is not working. Called the home warranty department of Home Depot since we purchased the extended warranty. They scheduled an appointment for us for someone to come out 5 days later. That serviceman called to confirm the appointment and we were able to get them out sooner. He came out and said he doesn't fix LG refrigerators. Called Home Depot again - said they'd need to find someone in our area and would call back in 24-48 hours. Waited - no return call. Called again - same response - "will find someone and call us back within 24-48 hours."

We placed an order for a toilet on Homedepot.com on 9/3/15. The product was shipped to a store and arrived sooner than expected (on 9/8/15) but was damaged. The store called to let me know and I was transferred a few times, put on hold, and ultimately was told to call homedepot.com. I was told they would reorder the item and they would give me a 10% discount (which showed up fairly quickly on my credit card statement).

I have been Home Depot customer for a long time with no complaint. Recently I ordered furniture for first time from Home Depot online. The bed was assembled and while putting the drawers we found out one of them is not fitting. The dining set was short of head cap bolt (long) and one of the chair's leg also had cracked and there are few marks on the chairs too. I was on the phone with complain department for 1 hour and 13 minutes. The representative was very patient and he contacted the both manufacturers. At the end I was told I can disassemble the bed and return it or they give me 50 dollar gift card and I can keep the bed.

Back in MAY we contacted Home Depot Extended Warranty department to report that our LG LMX25964ST top French doors no longer closed properly. They came to our home 2 weeks later, sent one of their "technicians" who said that both doors needed new gaskets & they would order them, mail them to our home & reschedule the call upon their arrival. After almost a month, 1 of the gaskets came in & the other never arrived. We called them back & they sent ANOTHER technician who said the same thing & would order the OTHER gasket & in the meantime the 2 drawers on the bottom no longer had seals & would not close properly.

It's been three weeks for a family of 8 without a washing machine in the house. First it took a week for the repairman to come out. Then He has to order the part. HD has to ship it. HD doesn't put a tracking number on it and it's going to take 3-5 business days to get there. Still waiting. I won't be using HD extended warranty in the future. Don't use the Home Depot Extended warranty on appliances.

The middle of August, I had bought a freeze faucet, another outside faucet, and the drain/strainer for a kitchen sink (about $40.00). Didn't need any of these so went to return them. NO DEAL. I was told that I have been blackballed on their RAR reports and could not return an item without a receipt. A few days later, I tried again, with the receipt and again informed me I couldn't return any item I bought because I was on the "RAR report" even so I have bought from them for years and do remodeling and have income property.

I went into the Home Depot store in Lemon Grove to return 17.00 worth of items. I did not have the receipt so I thought I would get a store credit. My return was declined and I was given an 800 number to call. I called the number and they said I didn't have a receipt. I wasn't asking for a refund but a store credit. As I stood there waiting to talk to the store manager a man walks up and returns dry wall compound without a receipt and they give him a store credit. Home Depot's customer service is gone. I will be canceling my Home Depot credit cards and start shopping at Lowe's. Store manager is Jose in case you want to know. So if you think you ever will return anything to Home Depot you better keep your receipt because you maybe singled out.

We purchased a Samsung washer in July 2014. Just before the one year mark the soap dispenser would fill up with water and certain cycles were not working. I contacted the service dept to set up a service call. The first company they set up with called to cancel then setup second appt and never showed up. I contacted service dept again and a third time the company was called. They finally came. The two men said that they ordered the part and they never looked at the rest of my cycles. They were in and out in 5 minutes and said they would ship soap dispenser to my house.

I purchased $500 worth of porcelain tile for my bathroom remodel at the Madison, TN store today. The tile was available in several sizes and nice quality. However, they had ONE box of bullnose to finish the edges. I had previously looked at this same tile in the Hendersonville store; same situation. They told me they usually stock only a couple of boxes of the bullnose. After checking with 5 other area stores, I found that I will have to get the remaining 40 tiles I need by traveling a total of 156 miles to 3 other locations because none of them have more than 1 or 2 boxes. This is ridiculous! I was told they used to have a truck that traveled between the Nashville stores to pick up products that customers requested when it wasn't in their local store but that is no longer done. Very poor customer service decision! Home Depot needs to realize they have competition. I will think twice about purchasing tile there again.

On the hottest day of the year in early August our Maytag refrigerator stopped cooling. Had to go out, buy ice, and move food into ice chests. At first I was relieved that we actually bought the service plan as we normally waive that option. Called Home Depot for service. We had a guy come out and said ice was blocking the fan. He didn't do anything since. By this time the ice had melted and the fan worked on its own. However, the tech claimed there was a circuit board that needed to be replaced 'since they always go out' on these models. I noticed at this time the fridge's compressor was on 24/7 which is not normal. Besides sucking up a ton of power, it is noisy all hours of the day.

When I get to Home Depot, I see tiles that I would like to purchase. They were on sale for $1.13 per ft. The box had 8 feet of tile. There were only 15 boxes left. When I get to the register, the person at the register wanted to charge me for the price it was before instead of the sale price. I was suppose to pay $126.50 but the cashier was charging me $252 which is more than double the sale price. She called someone to help fix this problem but no one came to fix it. I had to leave the 14 boxes that I had to carry by myself because no one at the store wanted to help me because it was near closing time. It is incredible how bad the service is at Home Depot now. I could only get the ground and tinsel.

I went to Home Depot store located 6003 Oxon Hill Rd MD 20745. Store manager's name is **. I went to the store this morning and went in at 5:55am. The store was opened. After, I went into the store, the manager kicked me out from the store and said that it wasn't time to get in. However, the doors were open to come in. I came in early so I can rent the insulation machine. I bought the materials I needed and then I went to the check out desk and no one was there to assist.

My extended warranty covered washing machine has been serviced 5 times by different mechanics from 2 companies. It is not fixed. I contacted warranty dep. 4 times and they made appointments for #6 mechanic. Never notified me the order was rejected. It has been 5 weeks. No one wants to help, everyone apologizes and nothing is done. Stalling however they can because can't refund me.

I could not find anyone to help me. This has happened the last five times I have tried to give them my business. I'm not going back.

Like most companies trying to brand their products, Home Depot offers its own Consumer Credit Card. I have excellent credit in the 800s and pay my credit balance off every month. As such, I usually stay away from these high-interest cards that carry no real rewards. However, as part of their Labor Day savings they offered an additional 10% off purchases in the form of a coupon to be used by the close of 9/9.

Home Depot continues to decline with respect to the knowledge of their personnel. 9 out of 10 times they give me incorrect information on an online order or return. I paid a $50 down payment to get a quote for tile installation. The group or company assigned to do the estimate kept rescheduling, finally saying (after 2 months of rescheduling) that they didn't perform that service and sent me back to Home Depot to "fix" their error.

Over the years, Home Depot has alternately given me and not given me a 10% discount when I showed my military ID (it is an old one I retained when I received honorary retirement many years ago). The last time I was turned down at the HD store Parker and Custer in Plano, TX) a mile away from my house, I pretty much switched my business to Lowe's, who gladly gave me the military discount whenever I asked for it. Last week, I went to our HD store to make a small purchase and when asked if I had a HD card, I said I did not, but I did have a military ID which HD no longer accepted.

I always paid my bill between the 18th and 23rd of the month. I was never late. In January 2015, I moved my payment up to around the 3rd of the month. Each month, I continued to pay in full. I just paid earlier in each month. In June, I started getting late fees and in September they called me to say I was over $400 behind on my account, even though I had paid an extra $200.00 in August. When I called customer service I was told that because I paid too early, my account was credited twice in June and I did not pay July, so they started a whole cycle of late charges even though I had paid each month and actually was paying more than was due. What a racket!

We paid $50 to have our cabinets measured and now they refuse to give us either the cabinet measurements or the $50. They just took our money and we received nothing in return.

I ordered a deadbolt from HomeDepot.com on sale just over 30% off ($60 savings). They shipped it via UPS stating it was left on my porch. First off I don't have a porch, second if they did not require a signature how am I responsible for it getting lost? Home Depot says "It was left on your porch. We will not send a replacement or a refund but we will give you a 10% discount to buy it again." Seriously since I have to buy it again it will be from Lowe's. I'm ticked about having to waste all of this time disputing the charge to my Visa and claiming a loss to UPS because they did not require a signature.

Waste of money. 8/23/15 Samsung fridge stopped working, repairman came out 8/25, part needed to be ordered, will be back 8/27/15. No show, no call. Wasted a day out of work. Call into warranty department - part on back order, they will call me back. Had to call back 9/1 to be informed part located but no time frame can be given - informed to call back next week to find out when part has come in. 9/4 call in to find out part is still on order, no specific date can be given when repair will take place. They will not reimburse for a new fridge, will not allow me to exchange for another fridge, will not refund me the cost of the warranty. Informed to called back 9/8/15.

I purchased three appliances for a renovation on my house. The appliances were on sale, and were purchased in May 2015, though I did not anticipate needing them until August 2015. Again, they were on special, so I bought earlier than they were needed. They were delivered to my house in May 2015. I recently (Aug. 2015) opened up the crates that they were shipped in to find a big dent in the $1700 stove.

My husband and I had someone from Home Depot come out and give us an estimate on replacing our shower, putting tile in our tiny bathroom and laundry area floor. (56 square feet total for both rooms) They also replaced the sink and showed fixtures. The man estimated the job at 17,200 dollars, after a ten percent discount. Stupidly, without getting another estimate, we signed with Home Depot. We were told it would be 4 to 6 weeks for supplies to arrive then they would call to schedule a start date. All costs were paid up front on the day we signed. During the six week period, we received two canned e-mails from Home Depot saying virtually, "Hang tight, we want you to be happy with your experience, bla bla bla." After three months passed, my husband called and asked for a start date. They came out the following week.

My husband and I have been customers of Home Depot for over 25 years, both in New Jersey and in Florida. We recently relocated from Broward County Florida to Hernando County. The past three visits to Home Depot, my husband asked for his veteran's discount and on all three occasions he was told flat out that there were no veterans discounts. Today I complained to Home Depot and was told only active vets and retirees with over 20 years were eligible. My husband is a retired vet, but not with 20 years. He is honorably discharged and receive all veterans benefits in all places that offer them. I tried to explain that no one asked him about his service record, they just told him flat out "no vet discounts". So we now do all our shopping at Lowe's. No one has ever asked how long he served, etc. He provides his VA card and that's fine for anyone else. The store which denies him is in Spring Hill Florida on Commercial.

Last week I repotted two plants with Miracle Gro potting soil. It killed one plant immediately. I used a little on top of my other house plants and now have a terrible case of poison ivy/oak from the potting soil!! To top it off, I lost money from purchasing the two plants and soil plus missing work to go to the doctor for poison ivy/oak!! I now have to throw out 5 plants!! Consumer Alert!! Do NOT buy Miracle Gro Potting Soil unless you like having poison ivy/oak on your body!!

I purchased a stackable washer/dryer combo (model #LTG52443DQ) from the Home Depot in Jersey City earlier this year along with the Protection Plan. I had to have a closet renovated so that it would fit in my condo and after completing renovations to fit the exact specs of the unit, had it hooked up and run in mid-July. After using the unit for only 3 weeks, in the middle of the rinse cycle, the unit stopped working. With a full load of laundry in it, the washer would not drain. This happened in the evening, so after wringing out all of my clothes, I promptly called Home Depot the next morning.

I recently purchased a quart tub of premixed grout from HomeDepot.com. When I received it, there was a large slit across the side of the plastic tub that had been sealed shut with clear tape. Obviously this will never keep the grout fresh, so I requested a return. After 6 phone calls with some of the rudest and surliest customer service reps I have ever had the misfortune to encounter, and more than 30 minutes on hold, I finally got a supervisor who was as rude and snotty as any of the reps I had spoken with. She insisted that my product was a "hazmat" (even though the online listing said nothing of the sort) and if I wanted my money back I would have to bring it to one of their stores. It's not likely I will find myself in the vicinity of a Home Depot anytime soon - this is why I placed the order online in the first place - so I doubt I will ever get that refund.

My husband and I were in the store and had most of our shopping done. We thought the store closed at 9pm but it closed at 8. It was a Sunday night and we were going to kitchen cabinets to get out big items when a loud mouthed employee was behind us across the store, yelling, "Sir, Sir you know the store is closed now don't you?" It was 4 minutes after 8 and we didn't know but my husband replied, "We are just going to run back and get our cabinets." To this the man replied, "You better hurry up because there probably won't be anybody to check you out!"

My experience today at store #1106 wasn't a pleasant visit. It all started when me and my contractor with 323 Construction Company came to finish purchasing fencing planks for my custom design wood fence. After waiting almost two hours trying to purchase the material only t is told that there wasn't enough and Brett came up with some excuse not professional at. If it wasn't for your cashiers Alexis and Frances, I was about to take my $600.00 plus and leave but they were very customer friendly, also the young ** male with dreads went over and beyond. Please work with your customer service desk. I stood there waiting for some assistance only to be acknowledge after she heard the phone ring, didn't acknowledge me until she got off the phone, only to be told that I would have to walk all the way back outside and get the SKU number so that she could preorder my 6ft x 8ft Half Moon fence, which was about $55.00 dollars.

I spend around 20,000 dollars at Home Depot per year for work and personal use. I maintain and install communication sites for a railroad. These purchases usually include small hardware and fittings. I use the plastic bags that usually are available at checkout. Home Depot has cut the plastic bags. I have now started shopping at Lowe's. Thanks!

I started purchasing Sparkletts water a few years back, in the five-gallon bottles. When I originally purchased a few, I had to pay a five dollar deposit on the bottles that I purchased. After a year or so, I quit buying bottled water there because I installed a R.O. system in my kitchen and most often than not, when I would go to Home Depot to buy more, they were out of water. Now, I tried to return two empty bottles back to the store to get my deposit back, they would not return my deposit. I was told by the head cashier that I would need to provide her with the original receipt, going back three years, when I originally paid the deposit on the bottles...

I went to the Home Depot on Veterans Road in Staten Island to purchase an extremely large supply of garden rocks, they come in bags. In the past when I've purchased smaller amounts, I have just pick the bags up myself and put them into a cart. HOWEVER, I recently had a cast taken off of my foot so I did not want to lift the bags and cause stress to my foot. I asked the cashier in the Garden department if she could have somebody paged to come and load all of the bags onto a cart and then put them in the back of my car, she paged someone twice. I then called the store because I was still standing where the rocks are stored. I called the store twice and I asked them to page somebody and I could hear them paging someone but no one answered.

Home Depot store is not accepting fluorescent Tube recycling. I asked return department, she said they don't have room or spaces. I was disappointed because Home Depot selling a lot of fluorescent Tube. I spent a lot my time and money shopping at store.

Ridiculous experience. Paid for carpet around in February. Paid 4K. They gave me damaged carpet after 2 months, and to replace it they are taking forever. It's 6th month since I made the payment for the carpet. Still haven't received it. Worst store ever I interacted with. I bought it from Home Depot Newark California store. I will never ever go for any kind of services to Home Depot. The prices are usually cheaper than Lowe's, but believe me, they don't care about customers. I almost made 13 to 15 calls to Home Depot over the period of 6 months. They just listen and don't do anything.

The salesman promised me the protection plan will cover everything. Now, still arguing who is going to pay for unstacking fee to fix the washer. After 18 days, washer is still leaking and the next appointment is after 4 days.

This is a warning: never ever buy from Home Depot online. They don't give a damn about the delivery. They didn't deliver my refrigerator, didn't contact me to make it right, no one knows anything when I call, on hold for hours, no compensation for all the ridiculousness.

I purchased a gas cooktop and an electric stove from Home Depot. On our 'measure' day a man came out and measured the kitchen. Sadly, he walked off the job and quit the next day. I had the measurements, HD had the measurements, but he hadn't filled out the required paperwork. It took HOURS of phone time talking to HD and to the delivery people to finally get a delivery date. On our 'install' date we were informed that the 'measure' guy should have informed us that an electrician needed to alter both sites. And they left. We had the electrician out and waited for our next 'install' date. Today, the install man came and it turns out that three of the five burners on the cooktop won't light unless I use a match. He says he can't help me, and leaves. I start to smell gas in the house.

We purchased a protection plan to cover our Samsung refrigerator from Home Depot. It has been three weeks since we first reached out for a repair, and we have not seen any resolution. The only department that has any power to resolve the situation is completely insulated by a call center, which relays your complaints via email. I've called about every 2 to 3 days and literally have not spoken to anyone with any decision making ability. The call center "escalates" the issue to the solutions center, at which point the email is likely printed out and used to make a paper airplane that the solutions center employees hold up into the air as they spin around in their desk chairs and make engine noises until it's time to clock out.

About a month ago I bought a dishwasher from your store in zip 23456 and paid for you to install it. I decided to pay the extra $100+ for the installation for peace of mind of having a professional company do the work. Unfortunately, the service I received has been anything but professional. The installers didn't seem very competent then they broke off a piece of my cabinet. They tried to deny responsibility claiming the piece of the cabinet just fell off. They finally said that they would include the incident on the invoice, however, they were complaining back and forth to each other in my home about the incident making me very uncomfortable. I contacted the store and was told that Home Depot would file an insurance claim but would not be able to help me any further.

Refusing veterans discount. Refusing benefits to veterans has lost my business along with the 5000 veterans on marine Corp veterans site on FB. Lowe's will sure appreciate your decisions.

My washer would fill with water but would not wash and/or spin. I contacted the Home Depot warranty program that I had purchased with the washer, first they told me I would be contacted by a service provider, the next day. I did not get a call back, so I called back then was told it would take three business days to get a call back. Since that did not happen I called back on the third day. This time I was told I would get a call by the end of the day, which I did not get. I then contacted the Neptune branch store and spoke with a manager (Nick), which told me he would escalate my claim.The next day I did get a call back this time and was given the name & number of a provider (Advanced Appliance center) that informed me that they did not cover the area in which I lived.

Have been to the paint dept. many times and there is one employee (Ben) that knows his paint and can communicate very will with the customers. I have asked for help from Rosemarie (I think) and she kind of barks at the customers and little knowledge. When tonight (08-21-15, there was two women then, neither where helpful) and ask a question and felt right at home-I get ignored that also. There for if you need help and knowledge BEN is the man to turn to.

Purchased the Samsung Washing Machine and it has been the worst machine! We purchased the warranty. What a waste. Do not purchase this plan nor this machine. I have been without a machine for 3 months because it cannot be fixed. The warranty company refuses to replace the washing machine! I have had it repaired 5 times and still not working! Best advice buy your machine some other place and do not buy a Samsung!

A few weeks ago I went to make a copy of my key for a vehicle I just purchased right away... in that department very bad attitude. It gets better. I got the key. Went out to my car and my brand new kicked me in my butt. The car I bought did not want to start. It was extremely hot and my emotions and faith began to take a toll as I send my 12year old daughter inside to get some tape. A home depot worker came out with her and asked if there was anything he can help with and I let him know my situation. He then asked to see if he can try to help with the car... He tried and tried but my ignition would not switch. He then said, "I'm sorry but no luck," and said, "I will help with anything else I can. Sorry this is happening."

I requested a quote for a privacy fence. The Salesman Jeff **, a contractor for Barrette Outdoor living who contracts with Home Depot came out. My yard has a slope on one side which I knew had to be leveled before the fence could be even on all sides. I conversed with Jeff about installing the fence after leveling the yard but wanted a quote to budget for the cost. Jeff did the measurements. I had shrubs planted on one side which he told me I would not have to cut down. He went on to tell me that they could still install the fence with me bringing in dirt to level my yard. So I asked would the fence be level on all sides with the dirt being soft and he said it would not be a problem.

I have placed a call into Home Depot 3 times already in the past 2 years for a LG washing machine. Every time I have been on the phone for at least an hour. Each time they scheduled a service appointment and no one ever showed up. After contacting the service company they told me that Home Depot has no idea what they are doing and they schedule appointments that aren't even available. Also, now I am being told that the things on the washer that need to be fixed are not covered under the warranty, even though last time they came out, they fixed the problem and it was covered under warranty. I paid $1000 for a washer and $150 for a service plan. When you are spending that kind of money and purchase a protection plan, you should not have to fight for your product to get fixed free. I will NEVER purchase an appliance from home depot again.

I called Home Depot Extended Warranty to have someone come out and fix my refrigerator. I have been without my ice maker for 8 weeks now. Home Depot referred me to a third party in the valley, they came out and diagnosed the problem. Left and said it would take 3-4 weeks for the part to come in - that was 8 weeks ago. I have called this company and they have no eta on when the part will be in. Summer is almost over and we have not had the pleasure of enjoying our ice maker. I am beyond upset at this point and have tried to contact Home Depot. I have been put on hold and no one seems to call back! I am frustrated beyond belief! Help.

Home Depot is a terrible company these days. Every product is cheap, made of cardboard, needs to be brought back. Delivery people don't show up. Anyone running this company or care about the products, service, customers or employees you hire? The store gets more ridiculous everyday; and even make the customers ring up their own items, load their items and I'm waiting for them to start charging the customer for that. There's an idea!!! NO, THAT'S A BAD IDEA MANAGEMENT!!! If a customer find someone these days to help them after an hour, it's usually not their department. Someone eventually ask you for help, LOL... but it's only after they see you found what you needed.

LG Refrigerator purchased about 3 years ago from Home Depot. Purchased a Service Protection Plan from Home Depot. Refrigerator stops cooling July 26, 2015 and made noise. Called in service, first Service Technician showed up July 28, 2015. He could not fix the problem. To say he was clueless is being nice. Second Technician showed up August 1, 2015. He states compressor is out. He orders one, showed up (third trip) August 14, 2014, with his DAUGHTER. I guess it must have been bring your daughter to work, to show her how not to fix something broken. Replace compressor, told girlfriend evaporator needed to be replaced. Assumed he would go back to his company and order one.

August 2, 2015 a tornado went past a Home Depot that my brother works at and uses my car to get there in. On this day, there were tornado warnings all day and this particular Home Depot had no cart attendants on duty at all. My brother being on the clock, could not leave during the storm or tornado warning to ensure my car's safety or move it to a better location. One of the oversized big lumber carts flew into my car during the tornado and ran all the way down the side of it causing nearly $2,500 in damages to my car. Had there been a cart attendant prior to the start of the storm, my car probably would not have suffered any damages.

I am going to tell you about my horrible recent experiences with Home Depot (Simi Valley CA store in particular) and what Home Depot can do to fix the issue. I've been a loyal retail and pro customer to Home Depot for years. I purchased my house about 2 years ago and have spent over $35,000 just at Home Depot in the past two years to remodel it. I started a kitchen remodeling and bought a Samsung refrigerator. I was told by the salesperson that if I bought a water line the delivery team would hook it up. Well, the delivery team refused, so I had to pay a plumber to do it (Strike 1).

I am a veteran who proudly served during Korea. I was denied the VA discount in Home Depot, Ocala, FL SR 200. I was told that in order to receive any discount that I would have to have a disability. I was appalled at that statement. Lowe's does not discriminate. You show your VA ID and you receive the discount. All veterans have put their lives on the line for this country and to be treated with such disrespect and discrimination is appalling. Prior to my being in the VA system I spent over $40,000 on a home kitchen remodel with this same store, needless to say until their policy changes and all Vets are treated equally I will no longer shop at Home Depot.

I purchased a 1 gallon can of Glidden exterior paint in May 2015. I have filed a rebate info at HD Rebate Center web page as it was instructed. I received a message from their rebate center that the card was shipped on 07/01/15. So far I have not received any rebate card from them. I called to Customer Service today, 08/15/15. The person there told me to submit a new rebate claim by mail. You can draw your conclusion from my situation: to trust or not to trust Home Depot rebates Programs!

Purchased items to repair stepson's trailer. Went to return 5 out of 25 items purchased. Wanted to get store credit from return to purchase other items needed. I never had been so disrespected in my life!!! HOME DEPOT IN KISSIMMEE, FLORIDA SUCKS.

Recent very traumatic death in my family... just had burial 2 days before payment due. Got behind in paying account BY SEVEN DAYS!!! Oh my! Called Home Depot credit card to make payment... was told I needed to speak to "COLLECTIONS" as they now had the account!!! WHAT? For being 1 week late!?! OMG! WHAT?!? I owe less than $100... my ** died! Are you kidding me!?! Further, Home Depot had issued me a "gift card" for $20 in October last year... but they closed my account BEFORE I got the chance to use it! I went to use the card and was told they couldn't use it! HOME DEPOT STINKS! Why would you do this? Are you stupid? This is no way to treat your customers!? Sent to collections because payment 1 week late! OMG... call 911! Call out the Marines for God's sake... idiots!

Have been a customer of the Home Depot for the last 25 years. We have had many negative situations. Always finding solutions by working with the store managers. BUT NOW WE HAVE REACHED OUR LIMITS. My husband chose to cut up and return the Home Depot card to the Home Depot Company. Never to shop at Home Depot again. Home Depot needs to stand by the products they sell. Home Depot needs to take responsibility for the insurance company that it uses for the extended service agreements. Everything is fine until the customer needs the services.

I enlisted Home Depot to have my outside Pillars and the decorative mouldings around my door painted. They left quite a few paint drips on my door and instead of fixing the mistake they told me that I must have painted after they left and I caused it.

We placed an order with Home Depot for tile and installation of one bathroom. An installer came to do the job from a subtractor Home Depot uses here in Ohio. He, the subcontractor made a serious error in not verifying the correct tile when opening the box and proceeded to place the tile on the floor. My husband and I went upstairs to see how far along he was with the work and saw that the wrong tile was on the floor. We told the subcontractor this and he removed the tile.

I could write a novel on why I would NEVER let Home Depot handle my installs. However this is about Home Depot's data breach of 56 Million Credit & Debit card accounts. Home Depot: I tried logging in & signing up numerous times months ago, for my supposed "free" account protection. To this day, nothing. It's been a while since I thought about this, but just recalled in light of the Massive Fraud sweeping our nation, from a crappy install, to losing all my personal info entrusted to you.

I return some items legitimately purchased from Home Depot. I did not have a receipt so I accepted a store credit. The first and only time I tried to use the credit, it didn't work and I was told there was a zero balance on it, I was expecting a balance of $64 and change. I went to customer service and explained I had never used the credit. After about 30 minutes they managed to find a manager who allowed the rep to access the account and see if and when it was used. I was told the credit was used on 7/30/15.

Stopped shopping at HD over 20 yrs ago due to poor customer service. If they saw a customer approach they'd turn and run like they'd seen Typhoid Mary.. After their recent media blitz I thought I'd give it a try. I was so SO WRONG. Their sales staff is limited to giving any important product info. Shame on me. I purchased 2 closet doors for $100 each. Cost for install? $ 280 per door. And the oven I purchased at $1200, (promised free install and hall away) ended up costing me an additional $250. Oven isn't calibrated properly. Just a bad experience all around. I'll not only shop elsewhere but definitely shred our business HD depot cards and go try Lowe's.