Home Depot Reviews

I had a horrible experience when the card was lost. Customer service did not know the policy the store was mandated to use, regarding gift cards, after Home Depot lost a lawsuit, due to their unfair policy regarding gift cards (not refunding customers for lost cards). There is a big sign hanging up behind the CS desk that states "we will replace lost, stolen, or damaged cards". This was probably placed there after the lawsuit, without any explanation to the CS reps that there had been a change to policy. I say this because each time I addressed the issue with a CS rep, they told me in no uncertain terms that if the card was lost, I was out of luck, as it was treated as cash by their store.

I submitted a request for rebate for $10 for 2 gal. Behr stain. I contacted the rebate center on 10/19/09, resent all information on that date, then contacted again on 12/1/09, I was told by Fred to allow 15 days. I called again on12/17/09, and I was told by Reuben to allow more time. Called on 12/31/09 and was told by Frank to allow 15 days and I was given a new tracking number.

My GE Adora front load washer (model WHDVH660HBB) leaked on 3 separate occasions, and the 1st 2 times, the seal was replaced. Last time, they deemed it was the dispensing unit on top. I told the service man after the 1st time about it still leaking, and he said to give the new seal a chance to seat. They now condemned the washer this last visit. Thank god, I bought the extended warranty. It was less than 2 years old, and now, they're stalling in replacing it.

I don't have complaint with the stores, just rebate center. I bought 8 gallons of paint during the Labor Day Paint Event rebate. I sent in all the proper information and eventually received a rebate for $5.00. Then I talked with Kim who verified my purchase of 8 gallons, and she asked that I resend the information by fax. Then after a while, I received $10.00 more which is the total rebate for 3 gallons. I again called one of their reps explained the situation and they said to fax the information again (3rd time) and they would take care of it. This was on 12-7-09 and we have yet to see a check or hear from anyone. We were very detailed about sending the proper information and are quite disappointed that this has gone on so long. We received a total of $15.00 in two different installments and are still owed $25.00. They have these specials, we take advantage of them and expect that they would follow through!

I am sending this response along with my many previous attempts to fix this issue to Home Depot Corp. Again, what I want: I want my account audited for the last six months and the policy they stated enforced! If it was abided by [their] company, I wouldn't have a revolving balance along with a promotion that doesn't expire for six months nearly paid off! Please explain why I have such a large revolving balance and two promotions not expiring for some time either already paid off or nearly paid off?

I purchased an Echo Leaf Blower from homedepot.com with a $500 gift card and the remaining $54.75 on a debit card. Three days later, on Christmas eve, (yeah, this was my Christmas present) I received a box weighing about a pound. It was an Echo Mulch vacuum bag and the invoice inside said 1ea. Echo 755T leaf blower. I called homedepot.com immediately and spoke with a lady, who (for whatever reason) conveniently hung up 5 minutes before the top of the hour. When I called back, the automated attendant said they were closed. Well, spending my Christmas watching everyone else and nothing to do, I decided to get my paperwork together to call them in the morning.

On December 3, 2009, I ordered a multi-functional ladder from Home Depot's website since they didn't have the one I wanted in the store. On December 7, I received an email stating it had been shipped, and I was given a FedEx tracking number and a shipping date of December 6. On December 12, I pulled up the FedEx tracking status and it said FedEx had received the shipping information, but had not yet received the item to be shipped. I called customer service on December 14 and was told that the ladder had been shipped on December 13, but they didn't have a tracking number to give me. I called on December 16 for an updated status and was told the ladder was shipped on December 15 with no tracking number; I was told to wait a few days.

I was referred to an HVAC contractor by Home Depot. After deciding on this contractor who mentioned “12 months, no interest” on HD card, I decided to apply. I called and emailed to inquire about 12 months 0 interest. I was told via phone only 6 months existed! I noticed online that the 12 months was available on HVAC installation. I applied online and received $1200 (not enough for $12K job). I called the number on the temporary card to request increase. I was asked several questions about credit info (i.e., car loan company, etc.), passed series of questions, but was then transferred to someone else who asked me questions about my niece's residence, ex-husband's sister's birth month, which I explained I had no knowledge.

I tried to take the humidifier back to Home Depot and they had no idea what I was talking about. This recall was not in their system.

In 2007, I was injured on my job working for Home Depot. My doctor would not release me to return to work until I had surgery done. Home Depot terminated me, so I lost my job and my health insurance. I obtained a lawyer, and in January 2009, Sedgwick Insurance Company settled. They then left Home Depot and Liberty Mutual Insurance took over. They will not answer my lawyer’s letters or calls. Since that time, my health has gotten worse and I have no means to do anything about this. I do not know where to turn anymore. I ask if there is any way you can help me get this settled once and for all. My health is worse, my finances are depleted.

We had a Home Depot credit card for many years. We actually built up an available limit of $12,000 just by keeping it for so long! We never used anywhere near that amount and our payment history was perfect. But we were suddenly cut to $6,000 without explanation. APRs have continued to continuously climb, along with minimum amount due increasing also. We were also cut once again for no reason on available credit. We called the bank that handles HD's credit card, no luck of course. We were told that "this is how they handle all Home Depot customers." We called HD to see if they cared about losing a customer due to the callous attitude of their bank. We went as high as an executive in the Atlanta corporate office but they "could not do anything" about it! Since they chose the bank, that, of course, is incorrect! Since the original cut in available credit and APR hike, we have stopped shopping there for anything!

Home Depot makes it completely impossible to pay a certain kind (home improvement loan) of account online. I pay all my credit accounts online. Home Depot is certainly a large enough company to facilitate this type of transaction; and in fact, they do, for all but this type of account. When collectors from Citi (who apparently own the loan) call me, I always ask them why can't I just log on to Home Depot's site and pay my loan. Their answer is always the maddeningly inane, "This type of account cannot be paid online," which is not an answer to the question of "why"!

I purchased a Cub Cadet mower LTXI 1040 19hp 42' auto (2009). I had nothing but problems. It's been in the shop 3 times since purchase in April 2009. I'm making payments. I just want them to take it back. Each time I began to cut, something goes wrong. How can I get out of this, making payments on something I can't depend on?

I placed an order for overnight next day shipping 12 noon on 12-7-2009 - Order number ** and have not received it yet on 12-9-09 at 1 pm. The merchandise cost me $39.99 and the overnight shipping next day as advertised was $28.25. I just got off the phone with Cortney at Home Depot "online" Merchandise number 1-800-435-4654 and was denied any compensation for the merchandise that was not delivered as advertised - overnight next day. This was decided by Cortney's supervisor. I requested that Cortney let the supervisor know that I have spent thousands of dollars at Home Depot and I expect compensation for not having the merchandise delivered overnight next day or I will not do business with Home Depot ever again. I will go to else where.

I purchased an electric range from Home Depot in November 2009. When the stove was delivered, I was told they were unable to install it due to the wrong type of wire from my old stove. I was told they weren't able to haul away my old stove and leave the new one while I had the wiring changed. I was told to refuse delivery and reorder the stove when I had the proper wiring. I went to the store on "cyber Monday" (Nov 28th) and took advantage of a deal on a slightly better stove which was on sale. Because I still hadn't received my money back from the first stove (which I paid cash for), the store gave me a store credit for the amount (gift card) allowing me to purchase the second stove.

Yesterday, 11/08, I purchased 6 kitchen cabinets. I was told they would not fit in my mini-van. They said they would pull & make ready for pick-up later in the day or this morning. I went back this morning with daughter & her mini-van also. Items were not ready, had not been pulled. We had to wait 1/2 hour for someone to be found to pull them, then had to wait for someone to load. They did fit into only one of our vans. I believe the message here is called pass the buck - I don't want to pull all these cabinets & load them. When the customer comes in to pick them up, someone else can handle it. I have spent a lot of money at Home Depot in the past few weeks and have more purchases to make, but I will be shopping around for another home store. What just happened is not good customer service. I hope this comment is read.

I ordered an electric fireplace from Home Depot's website and received the item completely damaged; chunks were missing from the edges and the item was scratched everywhere. I immediately called the customer care line and was left more upset. The employee told me that I could ship the item back and receive my refund within 5-7 business days of them receiving it, and in order to receive a new item, I would have to purchase another one, but that I couldn't because they are out of stock. So here I am, left with a damaged item, no chance of receiving a new item, and no help from Home Depot.

Customer service is essentially nonexistent at your Eastlake Parkway location. On my last visit to Home Depot (12-5-09 at about 7:30PM), I entered the store, I said "hi" to the "greeter", and she looked at me like I did something wrong and said "MmmHmm." I looked for an item (a $150 drill) in the same area for about 30 minutes with my wife. There were no employees in sight to help us. When I finally found an employee, he saw me looking for him and quickly walked in the other direction as if he were busy.

I spent over $40,000 in summer of 2006. I received the cash rebates that I earned. I have never received the Maytag rebate cards amounting to over $700.00. Home Depot says they changed rebate companies that handle such items and I must deal with them. The rebate people do not respond and HD will do nothing! Is there a "statute of limitations" on this? Can I file in small claims court?

We ordered a Patio Heater from Home Depot as a part of their online Black Friday sale. Site took the information and processed the order. Now today, 12/4, they cancelled the order. There was no explanation ("it is no longer available" is no explanation). They knew how many of these they had to sell. It isn't very hard for a shopping system to be told how many are available to sell and when that number has been reached, then don't accept orders. If we knew they didn't have any online, we might have driven the 30 miles at 4 in the morning on Black Friday to see if we could get one. But since the system processed our order, we didn't. Now, I'm never going to drive it again. Lowe's is only 25 miles. We purchase things for projects at our church, maybe $1000 per month, mostly at Home Depot. No more!

I bought a tree last year on sale (Shute Fir LED). I bought the warranty for it also. This year, I went to put it up and 3/4 of the lights were out. I brought it back and they told me they had no more, only the display. I liked the size and the shape of the tree, so I said okay, got it home and put it up and it looks like **. It is not at all full, it is skinny and looks terrible. I really feel like I was taken advantage of. I am not very happy with Home Depot at this point. We have shopped and bought a lot of stuff from you (fridge, washer, dryer, doors, windows and more) and I am not sure if we will go there again.

The credit company charged a late fee on my account on 8/31. My internet payment arrived on 9/1, which is the date I was told my payments would be due when I first opened the account. They refused to refund the late fee because they said I complained too late.

I bought long acting light bulbs for my home, about 24 or so. They were supposed to last 7 years and have had several go bad within and sometimes 2 years of purchase; of course, no receipt. They are n:vision brand, sold around here only by Home Depot. I called their main office and was told I had to have a receipt. One time I was given an 800 number and called. I was told I had to have a receipt. Another time I went to the store and wanted to exchange. At that time, they offered me $2.60 for one bulb. They said they came in pairs of 2 and would not honor the other. No doubt, I won't be shopping at Home Depot anymore. I bought a dryer from them about 2 years ago. No more from them.

We were remodeling 2 bathrooms in our home. We ordered 2 vanities (special order) from Home Depot. All of the literature that we were shown said 21 days to deliver. It is even on the website of the vanity manufacturer, MasterBath RSI - 21 days delivery. We ordered the vanities on 10/17/09. That would give us the vanities at approximately 11/7/09. That worked perfectly into our time frame as our contractor was scheduled to start the job on 11/2/09. On 11/9/09, we called Home Depot to get the status of our order. We were told that the delivery was delayed and that the order was now due on Monday, 11/16/09. We were not happy about that, but we were able to work that date out with our contractor.

I bought a car canopy tent from Home Depot for $220.00 and the top came loose where it was sewn at, so I called Home Depot. It had been 90 days so I was told to contact the warranty people. I did, they told me to take pictures and send to them. They would replace it if I mailed it off to them and I haven't heard from them again. I have pictures if you would like them mailed to you.

I received my invoice this month and noticed one of my promo balances ended and I was hit with over $200 in finance charges. I called Home Depot's 800 credit card number to see if they would extend my promo period so I had a little more time to pay it off. The woman I spoke to was extremely sarcastic and rude. I explained that I spent thousands in Home Depot all the time and she can look at my account and see that I pay on time. She said, "Because people like you can't pay your promo balances on time before they expire, doesn't mean that's our problem and we need to do anything to help you." I couldn't believe how rude she was. I said, "So you're telling me you'd rather have me go shop at Lowe's or another store like that, rather than spending all the money I do at Home Depot because you're not willing to help me out?" She said I could do what I wanted and that there was nothing she was going to do for me.

I purchased an axe handle that was clearly marked as $13.97 on the shelf. It came in a two pack that was clearly impossible to separate without a cutter. The checkout read it as two items and had to summon someone from the back to divide them. At the very least this was deceptive. It is also likely a violation on Connecticut state law regarding price labeling. When I questioned the issue, I was told that a mistake was made but no recompense was offered. I would hate to think that the State Consumer Affairs Department is required to sort this out! Perhaps some training is in order for your reps, particularly the upper level employees.

Upon purchasing an LG front load washer and dryer, we opted to also purchase the Home Depot Extended Warranty. Almost 40 days ago, my washing machine "starter" unit went out. Home Depot's Extended Warranty will not cover the repair of my washing machine because my laundry room is on the 2nd floor and the washer sits in a pan to protect the floor from leaks. Since the washing machine cannot be pulled out and has to be lifted to access for repair, they will not repair it. The warranty does not cover "moving services" only repair services. If you have a washing machine on the second floor in a pan, do not purchase this warranty. It will cause nothing but headaches and a complete waste of your valuable time.

I purchased Makita Saw Model DPC7321HD on 1-16-09. Home Depot employee filled saw with oil and gas and started saw. Employee made statement that he used less oil than it called for because it would run better. I was working at Quantico Marine Base and I used the saw one time. When I went to start it again, it would not start. I live in Abingdon, Virginia which is approx. 6 hours from that Home Depot. I took the saw to the Home Depot in my area, Bristol, Virginia, and they sent it off for repair to see what was wrong. They responded that the motor was burnt because it was ran with insufficient amount of oil. Altaquip who had it for repair called and told me it would cost around $650 to repair the saw, which I paid $891.44 for. I had them return it and I took it back to the Stafford Home Depot where I bought it.

My husband just went and bought a back door for our house at Home Depot. He couldn't get any assistance with moving it to his van. We are in the middle of remodeling our home. We won't be shopping at Home Depot again. We'll go to Lowe's where we'll get assistance.

I made an electronic check phone payment on 10/19/2009. My bill was not due until 10/23/2009 so it was paid four days in advance. I called to check the amount I had left on the card and the prompt told me that my payment was not yet received. I went online and printed a copy of the electronic check made out to Home Depot and I also printed out a copy of my bank statement that showed that it indeed went through as the electronic check # matched the check # on my account. I took the copies to the Westminster Maryland Home Depot Office and showed them what was going on and they called their own customer service and faxed them a copy of the electronic check and the date it was cashed. A few days later, I called to see if it have been straightened out and I was told by a customer service rep that they had no record of a fax from the Westminster store. So, I faxed it from my home. It is now November 3rd and they still have no record of the two faxes and have sent me a bill with a late fee assessed and have put my account in default and raised my percentage rate to 29.9%. I am going to file a complaint with the Consumer Protection Agency.

Recently, Trevor ** was terminated for wearing a button! I've had enough of large companies trying to be so politically correct in order to appease everyone. What the heck is the difference between a button that states "One nation under God, indivisible" and "United We Stand"? Hmm, is Home Depot that politically correct that they are afraid to offend anyone with the word God? You've got to be ** kidding me here. I foresee a big payday in this former employee's future, be it settlement out of court or in front of a judge and jury.

I loaded a cart up with about $200 worth of various materials at the HD on Rt. 450 and went to check out. Because of the very heavy variety of materials, I could not do self check out. The lady at check was having trouble and could not get things rolling. She got no help, while many HD employees were just standing around. I waited 15 minutes but no help came; the line behind was getting long. I left the line and went to the check out at the lumber department but the line was backed up. I waited another 10 minutes but the check out man was stuck, no help came. I went back to the first line but it had not moved. I then left my cart and exited the store. The time of the day was approximately 10 am. I am not a complainer most of the time but this pissed me off. Other people were pissed too.

We got 4 sets of the commercial electric lighting for our garage. It was the energy-saving shop lights. We haven't even had about 8 months the first time the bulbs blew. Then we took them all down, returned them, and got 4 more. We put them up, and same thing happened. They kept blowing out. We even got extra boxes of bulbs. Same thing. We took them back again. By now, we hate these lights. It was like there's a short in them or something. I don't know. They are the worst lights that I have got. Right now, we have no lights that are working. So that's why I'm writing. All I want is the money we spent on the lights. They were $16.95 each. And I got 4 light fixtures and can't use any of them. The extra bulbs were like $11.95. I just need lights for my garage. Thank you and hope you can help me.

I had lived in Cape Cod, MA in the last two years and just recently moved back to my hometown in PA. I had moved from Cape Cod and a lot of the reasons were because the customer service in the Hyannis store Home Depot was terrible. I have Asperger's Syndrome, but I have many abilities and one of them was fixing things and building furniture. I was brand new to the area. At first, one of the cashiers was very friendly to me, but was inappropriate. He wanted to take a picture of me to have in his cell phone which I thought was rather odd. But I was very lonely up there and wanted to have friends. To make a long story short, I found out that he had been laughing at me behind my back to all the cashiers and the store managers in that store. So when I was in the store, you could tell by the looks on their faces. I tried so hard to make friends which was my mistake because these people weren't really my friends at all. I made this one cashier (Derick **) some jewelry.

I made an electronic payment on 10-19-2009 on my Home Depot account. My bank gave me a confirmation number showing the funds had been transfered. On the same day, Home Depot charged me a late fee of $39.00. So, I called them and they tried to blame my bank. They agreed to remove the late fee, but they refused to remove the record of a late payment from my account. And they say it will be reported as a late payment to the credit reporting companies. I called my bank, and they told me Home Depot and received my payment and confirmed it on 10-19-2009 which was the payment due date. My bank added that they could not have given me a confirmation number unless and until the payee had acknowledged the receipt of the funds.

My wife and I went to the Home Depot to purchase a ride-on lawn mower. We went in June because they were having a promotion in which a gift card was given based on a specific amount spent. We spent $3800 for a Cub Cadet zero-turn mower and this amount entitled us to a $500 gift card. The sales person who rang the sale through actually photo copied our receipt and faxed the copy to the rebate center to "speed things up." Well, after the first month of waiting and no response, I checked our status and was informed that the wrong SKU number was entered on the receipt. It seemed to be correct when they took our money, but now it's wrong? So next after multiple phone calls with the store manager and a lot of we'll-get-back-to-you comments, I was finally given a host of 1-800 numbers which put me through to automated phone-bots from Florida, Quebec, Toronto, and so on. I never got through to an actual person.

Our Home Depot balance was paid and then they billed me for $69.39. It’s for the interest (they say). My balance was paid in full before the due date. Loan sharks? We will be closing our accounts for good. Lowe’s, here we come.

We were in a bind and had to take out a line of credit last summer to fix our air conditioning. We took out a line of credit to have our system replaced (+/- $6,000). After the grace period ran out, they gouged us with +/- 25% interest. Then, I took out a consumer loan with my credit union to pay off the Home Depot balance as soon as I could. Approximately three or four weeks ago, I paid off the entire balance. We then had +/- $500 credit on the account.

I applied for a credit card account while at Home Depot after being solicited by the sales rep to do so for a "12 months same as cash" promotion. After the sales rep entered all of my credit information into the computer and took my driver license, a message came up on his computer asking that he call a number. The sales rep called the number and spoke with a rep from the credit card company, and the credit rep asked to speak to me. I get on the phone, and she says that she needs to first ask me four questions before she can approve my account. (Keep in my mind that my credit score is 730 and I have never been turned down for credit before and have a few revolving accounts with retailers.) I then tell her that my English is not very good and could she maybe talk to my wife who was with me, and she said no. She said she can get an interpreter on the line to help.

In 7/2005, I paid $50 to have a Home Depot specialist to come to my home to measure for plantation shutters to match existing ones and order. They were to be installed in 9/2005. In 10/2005, I called to ask where my shutters were. Shortly after a gentleman came to my home to install them, he went into the room to assess where they needed to be installed and explained that the specialist sent to my home was always making mistakes and he had ordered the wrong ones! He spent at least 15 minutes on his phone to reorder all and assured me that I would have my shutters for Christmas. I asked for a receipt (My only mistake!).

Home Depot is discontinuing their MasterCard Rewards program (for all customers). Accounts will be closed as of October 31, 2009 whether or not you have a balance due. This will be reported to the credit reporting agencies with a notation of "account closed by grantor." This will reflect negatively on individuals’ credit reports due to one, having an account closed by the grantor; and two, having an account closed with a balance due.

We purchased a washer and dryer (top loading). The store refused to match the low price guarantee completely. As we go home, we realized that the store had completely avoided discussing the “beat all competitor prices by 10% advertised promise” even though we had specifically asked. We are out about $200.

My receipt number is ** dated 9-29-09. I was charged for 8 rolls of Tyvek tape and I only bought 1. I bought 8 Starter strips and was not charged for them. I called David on the 30th and was told he would check with management and get back with me in a few hours. After 3 hours, I called him and I was told that the records from the evening of the 29th would have to be reviewed and that would not be done until October 1st. In the past month, I have done over $900 of business with Home Depot. I would think customer satisfaction should be high on your list which I am not. Please contact me ASAP and let me know how I can get the credit that I deserve. Thank you in advance for your help in this matter.

On September 20, our hot water heater stopped producing hot water and tripped the circuit breaker whenever we attempted to turn it back on. I called Home Depot to order a new one and they promised "that day" installation on September 22, using my Home Depot credit card to pay for everything. Other than a surly clerk on the other end of the phone at Home Depot and again at their subcontractor and an inexplicable $100 increase in the amount of the installation charges by the time it got to the sub, everything went as well as can be expected though the poor lone installer had a very difficult time installing the new hot water heater in a tiny alcove 4 feet above the ground. Sending him help would have cost an additional $100, I was told.

On May 25, 2009, my sister suffered a devastating injury to her neck which has rendered her a quadriplegic. She is physically dependent upon others for all activities of daily living and completely unable to work. At the time of injury, she owed Home Depot $325. With no income, savings or insurance and multiple bills, she was placed on Supplemental Social Security with a payment of $50 per month (remaining $800 is sent to the nursing home she will be in for the next year or so). Unable to pay the Home Depot and subject to depression, on her behalf I called Home Depot Credit as directed on the bill. I then followed their instruction to submit in writing her circumstances, along with power of attorney forms and statement of SSI income. I offered a settlement using my own funds to provide emotional relief to my sister.

I made a payment online from their website. The payment I made was for $35.00. When I checked my bank account the next day, they took out almost $1,400.00. They paid the balance off. That caused my bank account to be in the red. When I called them to dispute it, the only thing they could do is maybe mail me a check in 7-10. Why can they debit an account and they can’t credit makes no sense to me.

For some time, the Home Depot stores in my area could not process my checks from Wachovia Bank. The information had to be put in manually. I could still buy my materials. A couple of weeks ago, Home Depot selected a new check verification system and will no longer input check data manually. My checks have been verified by the bank and Home Depot has the only system that can't read the checks. Other customers with Wachovia checks have had the same problem.

The customer service rep said there is no more finance charge for my statement for August month's bill. However, I still get charge for it. I spoke to customer service rep, financial rep and account manager. They all said they cannot waive for my finance charge. I do not understand why I still get charged for the finance charge if they told me to subtract finance charge amount from the total balance? The second customer rep that I spoke to said there will be no finance charges for August's statement. How come finance charges still accrue? I do not have problems with other credit company. They waive charges and will be no more charge for the following months.

On January 26, 2007, I purchased a GE washer and dryer. The salesman asked me if I wanted to purchase an extended warranty. I replied yes. The salesman had a hard time ringing up the warranty. He went and asked another sales associate. When the receipt printed up, it says additional merchandise. I asked him why the receipt didn't say extended warranty. He replied that is how it rings up. I didn't think anything about it because I felt the older gentleman would be right. I have been trying to get my washer repaired for the last 4 weeks. The store acts as though I never purchased an extended warranty. It took me a few days to find the receipt because I moved to another house. I did find the receipt.

Last month, I called Home Depot to see if the 26.99% APR could be lowered (I was being charged $55.55 out of $82 for finance charges). The person said nothing could be done at that time because of a "late payment" that occurred less than 6 months earlier. She advised trying in September. I called requesting a lowering of APR this month (September) and was told that the 26.99% was not because of an earlier late payment, but that that was the agreed upon interest rate for this account and was non-negotiable. This isn't right. Please help! With a $2550 balance with them it will take me 10 to 15 years to pay this off at this rate and it will cost me what - six to seven thousand dollars? I can make the minimum payment of $82, but the enormous (illegal) cost to me because of this debt will be difficult to bear.

I purchased this yard machine by MTD two summers ago and since that time, it has been in the shop twice and currently is not working.This piece of equipment is only used 5 to 6 hrs a year and it should last 15 years or more. In the last 10 to12 years, I use my Home Depot account well into the thousands and I'm tired of purchasing tools that do not work properly. If and when you contact me, I will give you my account number and you can check for yourself the amount of usage on my account and even more if you account for my cash sales. Thanking you in advance.

The interest on my Home Depot card is 25 percent. My loyalty to HD has been great over the years. I buy all my house repair needs from the Homewood store. Please guys, that is a bit much. I will pay off my card and go to another store.

Smith & Willis, a subcontractor of Home Depot, installed a central air to my home on July 3, 2009. The work failed the county inspection and required four pages of corrections, including but not limited to exposed wires, leakage of gases into my home, etc. The Arapahoe County inspector's office also notified me that the company likely completed some of the work illegally without the proper license.

When an item is returned, no one ever checks to see if all the parts are in the package. So when they just put it back on the shelf, the next person who receives it will be short of parts. Also last week, I was in for a plumbing supply tube. It was mis-marked, and it took me two trips. I should have gone to Lowe's instead. It would have saved me an extra trip. Some of your employees are too lazy to help. They just say we don't have that, mainly the younger ones. I am glad that Lowe's moved into Silverdale. I will do the bulk of my shopping there.

I contacted Home Depot to explain that I was having financial problems, my wife is getting laid off, and if I could get my rates lowered or to see if anything could be done. Home Depot told me that I would have to miss payments, so I would have to have a collections person call me first to settle anything. But if I miss payments, then I would have to pay $39.00 for every payment missed. It seems to me all they want me to do is miss payments so they can get their fees. I am trying, in good faith, to pay them but I think it is unfair for them to have missed payment so they can get their fees.

I came in. It took 30 minutes to get anybody to help me and this girl helped me pick out my paint. I told her I was not an expert. Also, they have the rudest manager down there so I was there a good three hours. When I got home, I tried the paint on my walls. It looked like a big brown turd. It was horrible so, of course, when I tried to take it back, "no way." So then, I tried in Chehalis. Everybody was awesome. The manager was great, the paint guy, down to the checker.

I bought a set of 4 deckchairs with 1 glass table, but the chairs are falling apart. I only had this set for 1 month. I got them from the store, and no one would like to replace these chairs in your company. The set was called Home Perfect with beige chairs. There was one person fell from 1 of the chairs.

I shopped at Home Depot. The truck did not start, I got a ride to get tools, came back 30 hours later and the truck was towed. This is not good relations - over 100 parking spots, but I need to be towed!? Jose (manager) was no help. Claim #**, Kory ** at ** on it.

I got a Home Depot credit card last year in August. They said the first month I was 30 days late. I have never been late on anything in my life much less a $10 minimum payment. I paid the card off in full when I learned of this and again this month, they say I was late. I have begged and asked that they please remove this from my credit and they refused. I am a developer and this makes a big impact on my borrowing ability and has cost me hundreds of thousands of dollars. I need some help to get this removed. If I need to get a local attorney, I can and will. Please let me know.

I recently had a family member pass away who left an estate. Through consideration of the rest of my family, I was asked to purchase the property on a land contract. I accepted and moved into the house and began fixing it up. About 2 months into the project, I got a nice bonus at work and purchased $1,500.00 of gift cards online just to ensure that I had the money tied up and it didn't go somewhere else. Shortly after the purchase, I heard from the lawyer handling the estate and it seems that there were 3 years back taxes owed. I managed to scrape together enough to keep the state away, but need much, much more. In a hurry, I had made some purchases on the gift cards, but there is still $885 left on them. I tried to call the local branch and they told me that they don't return cash in gift cards. The local manager was very courteous and helpful, but explained that he couldn't help me and gave me a phone number to customer service for online gift cards.

I’ve had my HD card since 2005, my account opened with a $2,500 limit, and an interest rate of 15.99% I have used the account frequently, and paid off, charged, so on. I got the love letter a few months ago about the interest rate increasing to 25.99%. I didn’t give much thought since I always spend over $300 to get the 6-12 month special. My current balance is $994.06, which left roughly $1,500 open to buy. I wanted to make a $400 purchase, and my card was declined, in front of god and the whole store. I called Citi; guess what, my credit limit was lowered to $1,000 due to economic conditions! This act also lowered my FICO score! Beware!

I had the account for years and made my monthly payments. I received a letter from them saying that they were closing my account with them. The reason was something on my credit. I have a closed account with them but why should or do I have to pay fee or interest any longer? I was wondering if I could go to small claims court and pay them a monthly payment through the courts.

I was trying for 1 and a half years to get warranty done on laminate floor installation. I have called no less than 10 times and have never gotten a call back. This has taken up so much of my time; it is ridiculous. I’m sending in my paper work and explaining my situation to so many people. Also, I am going into to get keys cut for the third time today because they have not fit the lock when I got them home. There is so much more about the service - it is terrible. I’m so disgusted with it all. I have dealt with yawn in flooring probably 5 times at least and several others. I am also a business person in town and can’t imagine conducting a business in this matter.

This store is impossible, even for buying light bulbs. No one cares; the employees I dealt with were rude and inept not only to me but to the other 8-10 persons in line! It is consistently poor all around. My husband will drive an extra 20 minutes to go to Lowe's or pay double not to be bothered! It's not worth the frustration. They couldn't care less if they make the sale. I have seen men walk right out after putting their goods down. They gave up in the line! The biggest problem is not interpersonal skills or empathy. They could care less about a customer.

I went to do a return with receipt, and she said to me, "You got a receipt today" and shook her head and gave me and my wife a really dirty look. Then she said, "You got a problem?" So, I just asked for the store manager, Ann, and she was to have a talk with her. This is a big problem. The return dept. is always picking on me and my wife every time we enter your store in Puyallup. I'm disabled and they know this and still get me so upset every time I go there. I just got done with a complaint on Saturday about Paula and Lisa. These people don't need to work here if they're going to give people a hard time. Thank you.

The cashier did not have enough change for a $20.00 bill. They called the head cashier, who did not come. The customer in line behind me had a $1,000.00 purchase that was somewhat complex. Again, they called the head cashier who came immediately, but did not bring my change. My purchase was not processed and I left the store. I contacted the corporate office and the corporate had Renee, a manager, contact me. She explained that the employees in question had been retrained, but could not say what was to become of me - after all, I had to leave the store without my stuff. I explained to Renee that I would not be shopping at the Home Depot again, but she did not care. I won't shop there anymore. They clearly could care less about small customers.

I purchased a model RTE112C Weed Eater from Home Depot and it worked fine until about the 3rd or 4th spool when it failed to release the string. I had to remove the spool and pull out the string manually. I got so frustrated I beat the ** thing on the ground and trashed it. No more Chinese Weed Eaters for me.

The patio furniture large table glass exploded. Yes, exploded. No one was near it. There’s no sign of vandalism. The table just exploded. I am very concerned (scared) because I have another Hampton Bay large glass patio table that I am concerned is going to explode with people around it.

My husband and I purchased a GE Clothes Dryer from Home Depot on 2/23/09. We filled in all the forms and mailed them to the Rebate department. To date, all they have recorded is our tracking number, and they write back via email that it is on the way. However, the rebate for $65.00 never arrived. We are very disappointed in Home Depot because we had always done business with them. How can we obtain our rebate?

I read about credit card companies using predatory tactics to raise interest rates, but I thought customers would be too important to Home Depot in a tight economy to risk that kind of **. Wrong. I suddenly discovered my interest rate had been raised to 26.99% without ever seeing a notice that there would be a change; I had no late payments, no overdrafts, no terms violations of any kind. They claim there's nothing they can do. They have to recover their losses from last year, and supposedly they sent out notices. Well, they can recover their losses without my help. Any claim Home Depot makes that they care about their customers is BS. On top of that, their servicing bank took $30 billion in bailout money to pay bonuses to crooks, and Home Depot can't operate on a reasonable rate of interest. What a bunch of phonies. I guess my little card wasn't enough to worry them, but they can't claim they care about keeping customers. My business, as paltry as it may be, is going to Lowe's, and I won't make the same mistake of trusting them. Thanks, Home Depot, for showing me what you really care about.

I went to Home Depot to pick up a chrome hood range that had come in, and to get my refund on a product that was order and not received, and the representative told me that I might have to take a gift card. I said, "Why do I have to take a gift card?" and "I paid cash for the item." The other representative asked me why I did not want a gift card, and I told them I should not have to have one. Then, another rep told me if I put it on my card, and it was a zero balance, I would still get a gift card.

I purchased blinds that are fake wood from Home Depot. They are defective. I had to go back to the store about four times and they think it’s my fault. At this point, they may not replace them anymore. It's a very costly lesson.

I purchased a GT1554 lawn tractor from Home Depot in May 2009. The first time I ran it, I noticed a distinct noise coming from the tractor after it had warmed up. It made a chirping noise. I called Home Depot. They told me they would ship it to the repair center they use; however, it is in Great Falls, MT which is 90 miles north of where we live. They told me it would be 4+ weeks to get it back. At least, they were honest about time.

On August 8, I went to purchase materials for remodeling my bath. When I was finished at the register, I asked for help loading my truck. The clerk called for help over the loud speaker, but no one came to assist. There were quite a few contractors since Hurricane Ike, but one guy was complaining about no help also. The temperature has been and still is in the hundreds, so waiting in the heat is a big deal. After waiting ten or so minutes, I went back in and asked another cashier for the manager. He appeared about ten minutes later, and I asked him for help. I'm 60, by the way. Again, he called for help, and no one came. So, I stormed out. All of a sudden, he's willing to help! I turned around and told him I don't need this kind of treatment, and I loaded it myself.

This was my second "run-in" with this Home Depot employee, Alfonso. If I didn't know better, I would say that he was a racist. I spend about $30,000 a year in HD. Often, I have their paint department mix paint to match the color that I need as per my sample. The paint "professional" that worked with Alfonso attempted to mix my paint for me after he had "shot" my sample on his computer match machine. Alfonso was on his break at the time. The paint he mixed didn't even come close to matching. This employee said that I would have to wait for Alfonso because he was the "real professional."

Home Depot has one of the worst customer service departments and management staff I've ever dealt with, heard about, and read about. Their gift card "policy" is one of the worst. They're eager to hand them out, but God forbid you try using them. You can't use them to pay off credit card limits, can't use them online, expect they sell them online, and every other store that uses gift cards allows usage online.

I bought 2 lanterns for decks last year. They totally rusted out and peeled. They are a disgrace. I just had to replace them, with a new product called Coastal Home. They were Classic Collections # 890-106. They were supposed to be outside lanterns. The advertisement was false. They did not wear well. I will definitely not buy or believe your products again!

On two occasions this year, we were quoted a price by Home Depot; and they came back saying the cost would be more: 1) Countertops included a sink. We ordered $2700 of countertops, and they called later to say it would be $150 more. They ate this $150 when we told them to cancel. 2) Six months later, we are about to put carpet in our home and are given a price for carpet, a price for pad, a price for installation, and a price for tear up and haul off. As before, one week later, they called back wanting $150 extra for tear up and haul off, because we have pets. Our pets do not defecate or urinate in our house ever. I cannot speak for the residents before us. The carpet is nasty. That is why we wanted new carpet.

Store number 0954. Order **. We placed a sizable special order with salesperson ** on 7/6/09. I was told all items were in stock in their local warehouse and we would have them at the latest in 5 business days. We checked online close to the arrival date of July 13th and were told that the toilet was damaged and that they were expediting the shipment for July 16th. I had to cancel the installers for the 14th and reschedule for the 17th. I was told on the 16th that the order did not arrive (carrier delay) and it would be in Saturday, 7-18-09. I had to cancel the installers again for the 17th.

In September 2004, I purchased a Trane central air system for my home with a 10-year warranty against defects. Home Depot subcontracted the installation to Baldwin Heating Supply out of Woburn, MA. Soon after the installation, the subcontractor went out of business and the warranty was transferred to another subcontractor for warranty work. The new contractor wanted to charge me $100.00 just to look at it since they didn’t install the system. When I called Home Depot after 4 hours on the phone and being transferred from CS to another CS, they told me to call Berry Mechanical, who is a Trane dealer, and they would fix the system.

Buy 3, get 4th MIR for Ralph Lauren paint at Home Depot. Although I was very careful at the store getting the correct coupon, asking that I had the right paint to qualify and filling in the forms and sending the originals in by mail on time, my rebate was rejected for invalid SKU or UPC codes. What a waste of time. I'll avoid shopping at Home Depot in the future. I would not have bought the extra $100+ worth of paint, except for the rebate promised of $45.00+.

Home Depot continues to charge me for disputed fraudulent charges in excess of $5000.00. They are charging excessive interest and late fees. My credit has been adversely affected. Home Depot has lowered my credit limit and reported fraudulent debt to credit reporting agencies. They have over $5600.00 they should not have received from me.

We purchased a table at Home Depot 2 months ago. While sitting at the table, for no reason, the glass top shattered into a million pieces. It was so strange it caught everyone by surprise. No one was hurt by sheer luck but it could have severely injured someone by the shattered glass. The table is useless with no top. The top also held the umbrella. So we are out $600 for useless table.

I was dealing with an individual regarding product sales. This person was originally from Abbotsford branch. Now I was transferred to another store, Coquitlam branch in British Columbia. I phoned the store in Coquitlam on July 14, 2009 and received a very unpleasant individual, who did not give his name and could not speak English well enough to understand me. I tried five times to give the person's name, Dan **, and each time, he became more annoyed with me. I tried to speak slowly, this annoyed him. I tried to speak louder, I was told I was raising my voice. When he finally said I need to learn who I am wishing to speak to and call back, I shouted Dan. Not Don, Jan or Sam or Cam, you twit. He told me to go to hell and hung up.

Rep said they would not let us keep the old rate at 21.00%. It would be 25.99% or nothing. I have never been late or very often carry a balance. The balance right now is under $600.00 and we pay them more than the minimum due which is $10.00. We pay $50.00 a month in order to get it paid, because part is no interest if paid in 6 months.

On 5/27/09, A-1 Mower Center, the warranty contractor for Home Depot at 1551 Dunlawton Ave., Port Orange, FL, completed the first repair of subject equipment (Toro trimmer model # 51952) after approximately 45 days in their shop. The equipment had been in there from early April 09 until 5/27/09. After receiving the trimmer back from A1 and upon first use of the trimmer, it appears the piston seized and the unit was back in their shop within 2-3 days, approximately 5/29/09. I am a home owner and this trimmer is not used commercially. The unit is protected under a 2-year warranty through Home Depot from purchase date of 6/10/07 (A1 warranty # **).

I currently have a loan application in process and was told by the bank that we have a single negative entry on our credit record, which was placed by Home Depot indicating a late payment in 2008. I have no record of any late payment ever. I was told that unless I could prove it was a bank error, the entry could not be removed. I must ask, could this have been a Home Depot error? However, we were told that unless we can prove it is a bank error, they could not do anything for us. Our credit rating is spotless but for this entry made by your people. I have been offered no help to resolve this problem.

In 3/12/08, I had a heater and cooler system installed in my house by Home Depot subcontract. They never finish the job and now my cooler is not working. I have called the subcontract and Home Depot many times but no one has helped me. Home Depot says the subcontract and it has been 5 months.

I am extremely unhappy with the Home Depot. I printed out item PC1PAK from their website. The item showed online as $109. When arriving at the store, they knew nothing of the price and showed me the website that stated it was $239. The clerk said I must have changed the numbers around because there was no way that could be the price, sale or not. I left empty handed. Hoping for some resolution, I called the 800 number where I was basically told "too bad". This has left a bad taste in my mouth and will only end with me now using Lowe's instead.

My fiancée was just looking around in a Home Depot store and she was stopped by a salesperson and asked if she have a Home Depot card, she was out of work due to disability at the time, she told the lady, so the lady told her that she could use her fiancée, if she had his ss # and that she was going to call me for an approval. I never got a call and the lady at the store told my fiancée that it was okay, opened the account and my fiancée used it.

I ordered a shed from Home Depot online on May 7, 2009. I received the shed on May 12, 2009, from a competent delivery company Con-way. I tried to return the shed. I called on May 18, 2009 and spoke with Chaz to begin the return process. I never heard from anyone. I called on May 26, 2009, Lisa said nonstop delivery had received the order for return tracking # **. I finally received a call from Larry on June 1, 2009, who said they would come pick it up on June 2, 2009. They showed up with a camper-top truck and had to take the return in two loads (one hour drive each way). I called on June 12, 2009, spoke with Karen, who said she updated my account and I should receive my refund credit in 5 to 7 business days. I called on June 23, 2009, and Phyllis said it was delivered to Suncast on June 18, 2009, and I had to wait 5 to 7 business days for my refund. It is now July 1, 2009 and I am still waiting for my refund. $1,685.35 wasted.

I purchased a Hampton Bay patio set at Home Depot Evans GA store and the glass table top exploded all over my concrete deck. I contacted the store and customer care # was given but they both said that they were not responsible and I would have to contact Hampton Bay and purchase another one. What a joke, given the fact that there have been hundreds of these things to shatter. If a company as big as Home Depot cannot stand behind what they sell and blame it on the maker of the product, the consumer does not stand a chance so I will never shop there again.

I purchased a $100 Home Depot gift card on 12/20/08 which was lost. I provided copy of receipt, credit card info, contact info and called no less than 20 times in the past 2 months. On a rare occasion, I did speak with Josette and she tells me that someone is looking into the matter and she will call me the next day.

Home Depot store hours on a Sunday were until 8pm. I went to the store to be notified that they were closing at 7pm. About seven customers are wondering why the change in hours. I have never experienced a chain store just closing, stranding people without the ability to purchase the goods that they need, in my case, a pipe that split.

I bought a riding mower (model number 40507x8c) in 1996, and it is a great mower; but my gas tank split. My neighbor's did also, but he got his free but shipping. When I called, there is no recall; but for his, there were. What is with that? We have the same mower.

I received wrong instructions and was sold wrong paint. I need to remove by sanding two layers of latex paint. The whole house was painted with this stuff. The cost to remove is around $25,000.

On June 23, 2009 at about 9:30pm, I walked into Home Depot store looking to purchase an air filter and to browse around. As I proceeded through the store, I stopped in the bath dept saying I can find something here also for the bathroom. There was a white employee who saw me looking around for several minutes. He didn't ask once if I need some help. But as soon as this white couple walks in the same department, he immediately approached them and asked them if they need some help and he showed them where to find the product. He looked at me and walked toward another aisle and I said to myself wow! This can't be happening, not in 2009, no way.

They refused to make good on a tree I purchased there in April because it wasn't in the original pot and I didn't have the receipt (it was in the ground all that time so that saves pots and receipts especially when you buy something in good faith). I will certainly tell any and every person that wants to listen about how I was treated.

On 6/14/09, I purchased a paint with primer mix at the cost of $166 and did not get the color I wanted. Instead, I got school bus yellow. So on 6/23/09, I went back and asked what could be done. The salesperson said that he could tint it a green color. So we agreed on the green and I went home to get the color I had wanted for the yellow based. Once I got back, he ruined the color even more, because now, he just added blue to it. It is not green and it is not how I wanted it. I asked him if I could split up the paint and tint a darker color for a gallon or two at my expense, just so I could get the paint on the wall. He said the company would not let him do that. So now, I'm stuck with five gallons of ugly paint that is going to sit and rot and I still have to spend money on more paint. What a way to help the environment.

I have submitted to Home Depot Rebate Special Services Center on 3 different occasions my rebate form and associated documents. Every time I call for an update on the status of my rebate, I am given the excuse of either the address or fax number was incorrect and that I am not in the system. Original submission was November 11, 2008. I received a letter dated January 16, 2009 that states I am in the system. I am entitled the $200 rebate check from Home Depot and am disgusted with the quality of service to receive what I am entitled to. Unnecessary stress from an organization that does not keep its promises!

This is the second grill I have had to return. I ordered the parts and started to take it apart in order to get a head start because I have a 25th wedding anniversary to cook for this weekend. Well, there is no way to take it apart. The screws are not able to be drilled out; then you have nothing to fasten the new ones to. The bracket that holds the burners is broken on one side and the spacers between the burners are broken or loose. I have taken it back to Home Depot. They attempted to fix it and they can't even do it. I really feel this should be replaced at Charmglow’s expense. I feel Home Depot has gone beyond what anyone else would do! Thank you.

My balance never goes down. My payments get higher every month. The more payments I make, the more interest they charge. I will never get out of this rut. The interest is at 26.99, I feel that this is an abuse and robbery. The card belongs to my daughter but I am the one that used the card so I am paying on it. I am on a fixed income on SS disability and this is getting worse for me.

In less than one year, my old glass top table exploded. Now I have a patio set and no table! Home Depot does not respond. My neighbor has an identical set! Nice chairs, no table. How can they get away with this?

I purchased a 6-piece patio set when we moved here to Florida. It is on our lanai. It has only been 8 months and all our cushions have molded. What do you do when they don't even zip off?

I purchased a stainless steel grill and three of the five burners are rusted out and doesn't work. I called Home Depot and got a runaround. I think Home Depot should remove Charmglow if they are not going to stand behind their products they sell. Over 30 pages of complaints regarding Charmglow, I think we should start a class action lawsuit. I paid $499.99 for the five burner with a side burner stainless steel. I will never buy a Charmglow again.

I ordered several items, including a special order for 2/0 copper wire, the same as I had purchased a few months earlier. Upon receiving the order, after shipping it via Tropical Shipping of Miami, to the Turks and Caicos Islands, it was obviously wrong, they sent me bare copper, uninsulated grounding wire. I had the Head Engineer from the local utility company inspect the product, and he confirmed it was only used in grounding. On contacting the sales assistant, Lisa, from the store, she eventually referred me to the manager and he was extremely unhelpful, tried to blame me and refused to send me the correct product, unless I paid in full. On explaining that I had already endured heavy shipping and customs duty bills, he eventually agreed to a 75% discount, in order for me to get the product I had originally ordered. I also needed to ship the wrong product back at my own expense and of course have to pay freight and duty on the replacement. It meant that $1200 worth of wire has cost me over $3000. I will not shop at Home Depot again and will take this matter further with Home Depot corporate, as I am building a vocational training facility for under privileged kids.

My husband and I tried to purchase a patio set from Conroe Store. We finally left the store without making the purchase simply because no one would take the time to help us with the purchase. We spoke with three different employees and they did not have a clue about how we could make the purchase. It seems no one was assigned to the garden center. We found the perfect table, chairs, and umbrella for our newly built patio. Unfortunately, even though the store was open, no one was able to help us. We are still looking for patio furniture and Home Depot lost a sale. I find this really hard to believe. It certainly does not match the advertising messages they produce.

My swing fell apart. The bars on the swing rusted out and broke off! It rusted out on the armrest. I would like to get a replacement. Thanks.

On Saturday, April 4th, 2009, I contacted the Home Depot Store at 150 Pocono Commons, Stroudsburg, PA Store No. 4127 to ask about the warranty for my lawn installation. I was informed by Manager Linda ** that all installations are under warranty for a year. She then referred me to the Manager of installations, Cheryl ** who stated that she would contact the subcontractors, Scott and Joe from Extreme Transformations and the district manager of Home Depot, Charles ** in reference to my complaints. Charles ** visited my property around the end of April 2009. My wife pointed out all the gravel in the dirt and the areas that are unleveled and he acknowledge that there was a problem by calling me and taking pictures of my property and stated that it's obvious our lawn did not take because of the large amount of gravel in the top soil. Charles stated that he would see what he can do for me and gave him a few days for a resolution. After he left, I called him that following Thursday because I did not hear from him on Wednesday and he stated that he is still trying get in touch with the sub-contractors, to give him another day. That Friday past and I called Charles back on Monday, and we exchanged e-mails. After a couple of weeks, there was still no resolution. I then called corporate and spoke to Shondreka ** and she said she will investigate. She then called me back and stated that the district manager, Charles **, closed the case

I used the Homelite weedeater for 1 season. Each time I tried to start it, it was a nightmare. When I went back to Home Depot, they pretty much laughed me out of the door. It was my fault for buying the cheapest one! So the next summer arrives and the first time I went to try and use it, it poured gasoline all over me. I was smoking a cigar when this happened. I virtually screamed for fear of catching fire! That aside, I tried again to get the folks at Home Depot to actually listen to me. This wasn't a defective product. This was a potential killer. This time they laughed louder, "Sorry, more than a year old now. Ha ha!" So once again I tried to use it.

I purchased a grill two years ago. Never grilled evenly and never really heated up fully. Wheels rusted and fell off. Burners rusted and now can't use. Piece of garbage, pretty much like Home Depot.

I am Home Depot customer. Charging me and whomever else 25.99% APR is not going to get the economy anywhere! All a 25.99% APR is going to do is cause more defaults! Home Depot cards were (and I say were as in past tense) good cards to have for fixing up your home. But since the economy is not doing good, they have made it next to impossible for a working person to use their card with the high 25.99% APR. Whoopie, they offer 0% interest for 6 months if you spend $299 or more, but if you have smaller purchase, the interest is outrageous! I would not recommend a Citi Home Depot card to anyone! The high APR is only going to cause us to begin getting behind on our bills and help ruin the economy even more!

Last year, at the end of the year, my husband bought me a beautiful patio set, 7-piece table and chair, as well as a bar set with bar stools. To my complete disappointment, the bar stools broke, as well as the two swivel chairs, in less than two months. The night they broke, I threw a party, and four of my guests fell right down to the floor. One of my guests suffered a broken arm; I was very upset by this. To even make this worst, I can't buy something I should not have to buy by itself. I am told that I would have to rebuy the sets again.

Add my name to the growing list of victims of the Home Depot KraftMaid kitchen cabinet rebate swindle. Home Depot owes me $250 for purchasing KraftMaid cabinets and an appliance. I sent the rebate information to Home Depot rebate center three times and faxed the same information at least ten times. It has been over six months and all I've received were broken promises. The Home Depot rebate center gives me a different story every time I call. Usually they tell me my rebate will be sent within six weeks. Home Depot may have cheated me out of $250, but they have lost thousands of dollars in sales from me.

I went to buy a Cub Cadet mower for $3500, picked out the mower, went to the cashier to pay her. I wrote a company check for $3500. The cashier put it in the machine, then she said that she needed to call this 1-800 # to verify who I was. I had driver license, s/s card, etc. Then the lady on phone told that they could see I had plenty of money in my bank account to pay for the mower but they could not take my check for this purchase because she did not know me. This is really unbelievable. Last week, I purchased $800 worth of products on my debit card on the same account. What's the problem? I have been buying from Home Depot since they arrived in Texas. In any given year, I spend around $40,000 to $50,000 per year in Home Depot stores. I do special projects for all kinds of groups and businesses spending their money and mine in Home Depot stores. I believe someone needs to look into what happened on 5-13-09 at Katy store south because i was treated very poorly. I will not step foot in another Home Depot store. I will start trading with Lowe's.

Our company, New Vision Construction, Inc., was hired as a subcontractor to complete installation for the Elko store. We are still owed over $14,000 in back pay dating back to 6/7/2007. The store is severely mismanaged and has had 3 managers in the past 2 years! We are now forced to hire legal counsel to pursue getting the payments owed to us.

We have had an account with Home Depot since 2006 - when we purchased flooring for a home we were selling. We have paid at least the monthly amount, usually a bit more on time each month. In March and April 2009, we were a couple of days late and the gracious folks at Citi Corp doubled our interest rate (15% to 30%) and charged us a late fee. I'm not disputing the late fees, but doubling our interest rate to the rate they state is a default rate is just plain greedy. We're attempting to resolve this with them but after reading other comments, I'm not optimistic. We aren't in default right now but if they won't resolve the matter and do what's right, we very well could be.

I purchased the Blue Ember grill from Home Depot a little over a year ago. It works great with one tremendous problem; the heat shield and grease holder corroded to pieces. I have not been able to locate a replacement for these items. I contacted Blue Ember and numerous companies on the internet, but none have the replacement parts. Blue Ember states the warranty has expired and will not replace. I offered to purchase the part, but they will not respond to voice messages or emails. As I said, the grill is very good, but don't expect any help or assistance from the company. I now have a $500 stainless steel grill that cannot be used. (Note that the heat shield allows the open flames to heat the hoses and propane tank - very dangerous).

I found out they are now charging close to 30% on account and no chance of getting it lowered. I will never get this paid off. So I’m trying out how to find credit solutions to help me get out of this mess. If anyone out there opens an account with Home Depot, better think twice. I have not been using this account for several months. They lowered my credit down which was fine, just above what I owe. They said they sent a letter out raising the interest but I never received one. The payment went up then went up again. That’s when I called and found out the $70.70 on the statement that said purchase Cash AD was interest, so my payment of only $30.30 would go on the bill. So there’s no way I will ever get this paid off, I have no extra money.

On April 24, 2009, I visited the Overland Park, KS Home Depot at 95th and Metcalf and had a seriously bad experience. I am disabled and found no operating electric carts. I had to use a wheelchair. Typically of Home Depot, the store was a mess with isles blocked with displays and carts. I don't see how they can pass a safety inspection. The power tool section for Home Depot is literally inaccessible for electric carts.

Items cashed were not supplied. Your sales rep was very helpful in assisting me to locate operators for awnings. I needed five right operators and four of another; only eight were available. I paid for eight and upon opening the package at home, only six were seen. Additionally, I purchased two packets of seeds and was billed for four packets. This purchase was made at 11:15 am on Friday, April 24, 2009. I spent $137 using an AmEx card valued at $100 and the balance in cash.

On August 20, 2007, we bought carpet from this store. They sent me a letter in the mail saying, "If you pay off in 6 months, you won't be charged interest!" So on 8/20, we paid $1,598.96 by Visa, $250 with check#** on 9/15, $250.11 with check#** on 10/17 and $250 with check#** on 11/17. Then my husband went to the bank, Wells Fargo, to get an EFT that started on 12/31/07. But no one took it out for 1/17/07 and I didn't notice so that made me not paid off in 6 months. I was charged $106.37 interest and service charge. I sent them a letter, but they didn't think they did anything wrong. I would appreciate any info about this. The only reason I'm writing now is because they keep sending me ads on my computer, so I dug up this old letter.

My wife went to Home Depot to purchase something. She works for a home for people who can't shop for themselves. She works, in other words, for people with disabilities and handicaps. My wife is very upset about this and cannot handle making a complaint because she tries to believe this person may be having a bad day ... but according to other staff members, whenever these special people come to the store, they are made fun of just because they have certain handicaps. This has happened more than two or three times and I am going to call Channels 9, 7, 8 and 2 of Denver, Colorado and report this within 24 hours unless I hear a proper apology from these people or this store.

On February 22, 2007, I contracted with Home Depot Installations from the Kanata Canada store for a double level (2 floor) Sunroom to be built at the back of my house. Home Depot used a service provider, Mr.Dennis ** of Vue Solariums to do the installation. Through the entire process, there were many issues, one being that on July 7, 07, the contractor started construction finally even though he didn't have city permits to do so. This was a two level solarium. Believe it or not, he started the job from the top then did the bottom! The product was from Temo Sunrooms, which we assumed was a very highest quality.

I went into the store and knew what I wanted. The salesperson Mary was so helpful even when I had to call back and make some changes. When things did not work out, Home Depot was wonderful in helping me fix it and the whole time I was thinking they really do care about the customer. And after getting it fixed, my salesperson Mary called to make sure. I wish everyone would have as good of service I received. Everything happened as promised. I hope this message gets to the right people.

I have been making attempts since 2006 while serving in Iraq to close my credit account and have it reported closed to the credit companies. I have been told by Home Depot personnel by phone that after two years of no use on the account, it would automatically close. It is 2009 and still I am making attempts to close this account and report the closing to my credit report. I do not reside in the US, have not been to the US in years and have no plans to come to the US anytime soon. The last call to Home Depot advised me to wait until I return to US and call to close this account. Why? I would be very grateful if you could convince personnel to close this account as requested for the 5th time in the past four years. I feel it is a simple request and does not breach any laws of me wanting to close an account in good standing. Please advise me if I am wrong.

My purchases were made in Cornwall, Ontario at our Home Depot. We renovated a bathroom extensively, and bought from HD because they were offering a rebate depending on how much you spent on fixtures, vanities, sinks, toilets. Our rebate would total $350 since we spent well over $1200. I mailed all the receipts right away the first week of March 2009, and have been waiting ever since. It has been well over 8 weeks now, so I called them (1-888-733-8441) and went online to Rebatetrack.com to see where my rebate was. I have been told that my rebate was never received and now, I have to re-submit to an address in Miami, Florida and wait another 6 weeks. I am most annoyed. The original receipts were mailed to The Home Depot, Promo code 08-54911-99, Suite 515, 24 First Ave, St. Thomas, Ontario N5R 6H8. I wasn't going to email you today, but when I read how many complaints others have had, I thought I would let you know what's happening here. Thank you for your time.

They have unfair business practices on tool rentals. I lost $69 on tools that could not get the job done. I understand the first rental fee but not the second rental fee for 15 seconds of use. All their charges are legal, just not good customer service. I won't be back.

We purchased a complete kitchen including appliance and installation in Oct. 2008 for a total of $19,562.67 - We have submitted our rebate information 4 times and still have no rebate. We even had our kitchen designer send in the required information from the store. We were told a month ago that the rebate check would be sent within 2 weeks. However, when I called today, we were told we were missing information. As I previously said, this information has been faxed or mailed a total of four times by both ourselves and the New Hartford, NY store (Carol **). We are, by all accounts, frustrated and angry about this. We expected more from Home Depot and are strongly considering taking our business to Lowe's. We are going to be remodeling our bathroom this fall and expect to spend a fair amount of money - but, at this time, our feeling is that Home Depot does not stand behind their advertising and we have gotten nothing but a runaround. I certainly hope someone can expedite our rebate (6 months seems ridiculous) and restore our confidence in Home Depot.

I filed for a $60 installation rebate with Home Depot and got every answer you have heard when I called. Finally, I was told it had been lost and to re-file by computer and receive a card saying the time had expired or something to that effect. I hope Lowe's put Home Depot where they should be and that's out of business. Their customer service in their stores is horrible.

I am another victim of the Home Depot KraftMaid kitchen cabinet rebate scam. I was to get $750 in rebates by purchasing over $6,000 in cabinets, the installation, an appliance and a sink. I was aware that I could have purchased some of the items cheaper but actually thought the rebate was legitimate. I have sent the rebate information twice, both times it is lost and have been told repeatedly that I will get a check in 15 business days. I sent the first rebate submission on 12-1-08 and notes of every call I have made.

I purchased a 10x10 Arrow Gazebo about 6 weeks ago. We should have been warned about this gazebo that it will not hold up in winds. Now I have a pile of junk in my backyard. No help from Home Depot, plus they charge $80 for delivery, and we were only 6 miles away. Loss of money and how to get rid of it now. I wish they would pick up their piece of crap and dump it for me. Free of charge.

I purchased 2 storm doors and 2 entry doors; total cost with installation was over 3 thousand dollars dated 04 July 08. I was given a rebate form that should be submitted after installation for the amount of USD596. The doors were installed on 21 Aug. 08 and, right on next day, I submitted the rebate form. After 8 weeks, I received a letter saying, "Your claim is denied because the record shows that the door has not been installed." I contacted the local Home Depot and showed that letter which I received by mail. Home Depot staff checked and said their record shows door had been installed and they received all payment and they suggested to me to contact the Rebate Center on the phone.

At 11 pm on 4/3/09, I logged on to make my payment. My due date/time is 5 pm PST 4/4/09 (still 17+ hours away). I noticed a late charge was already posted to recent activity for $35 dated 4/4/09 (remember, it's 17hours before its due and still 1 hour the day before). I made my online payment. I used their Contact Us and asked how they can charge a late fee before the deadline has even arrived. I asked them to remove the late charge fee. I got a response back around an hour later (still about 16 hours before the due date/time). They said, "We can't reverse it as your payment hasn't posted (it is still not late yet, remember)."

I had found a nice storage cabinet at Home Depot that I was interested in purchasing 3 weeks ago. When I first went, I was told that they were all sold out and would be getting more in stock in 2 to 3 days. I came back in 5 days, and again there were none. The salesman had told me that they could order one in from the Brockville location, and that he did not need my name, etc. but to come back on Tuesday. I came back in 5 days and there were still no cabinets, except this time, Jennifer asked to take my name and number and would call me when they were expected in on March 18th. I had not heard again until yesterday, which was April 2nd. Jennifer left a message on my answering machine saying that they did not have the white cabinet in, but they did receive 8 of the wood finish ones that I was looking for.

My friend and I both bought Magic Chef Keg refrigerators on Nov 22, 2008 at different Home Depots. We both submitted our $50 rebate forms and documentation immediately after purchase. Now we check in March and they show no record of either submission. Mailed from different locations and both were lost. I have been referred to the same Miami special processing address to mail my copies to that other people have referred to on this site. No confidence that I will ever get my $50. No longer a happy Home Depot customer.

I purchased a generator on 9/22/08 and it broke so when I took it back to Home Depot on 10/4/08 they told me they would look at and charged me $35 for customer agreement recall amount. Then I got a call saying that it would cost $600 to fix it and they will not give me another one. They even told me I can complain to whoever I wanted specifically the Better Business Bureau and I still wouldn't get any help from them.

I bought this Blue Ember grill from Home Depot less than a year ago. It came with missing parts that you so kindly sent to me. This Afternoon 3/29/09 at 1700 while cooking some ribs with one burner on and a interior temp of 350 degrees my wife had a fire start that she could not put out even with a dry chemical fire extinguisher from the kitchen. She had to reach into the bottom of the grill area where the burnt propane supply line was on fire and like a blow torch and turn off the propane tank valve. She had burns to her hair on her head . We are lucky that we did not lose our deck and house due to your grill malfunctioning.

I have a line of credit w/ Home Depot (HD). I made a payment of $100 to my HD account in October 2008. This would be the last bill I would receive from HD. After having a causal conversation in Dec 2008 about home repairs with my family, I realized that I still had not received a bill from Home Depot for November or December 2008. I then called the customer service # on the back of my Home Depot credit card to see if I had a payment due. I was certain that there was a small balance left on my card.

They are CONSTANTLY calling me; it's harassment! To make it worse, I answer the phone and it's a recording asking me to hold on.

On March 17, 2009, I purchased $502.44 worth of merchandise with my company check (as I have done many times in the past). On March 18, 2009, my client cancelled the project. Therefore, I went to return the merchandise; however, Home Depot refused to return the merchandise in accordance to their 90 day return policy (cash, check, or debt card purchases if returned with original receipt within 90 days will receive cash equivalent). Instead they (Home Depot) said I had to wait 7-10 days for the check to clear the bank, but I was specifically told to come back in 7 days by the returns cashier. The check cleared my bank on 3/23/09.

My interest rate which was 15.48% on a balance of $24,900 was increased WITHOUT NOTICE to 21.99%. I spoke to Credit Dept Manager Mr. ** who told me that because of the economy this was done. This is a massive increase which means I may have to default instead of getting out of this loan. I have been a model customer and spent over $40000 with Home Depot. I pay on time, much more than the minimum payment and never been late. This will make my credit unbearable and put my budget out of control. The credit dept told me that I will have to pay this month's newly computed amount of $685 and in future I can revert back to the 15.81% and they will close my account.

Purchase kitchen cabinets wherein there is a $750.00 rebate for the products I purchase. Submitted my rebate forms to Home Depot in Texas. Kept calling because never could find rebate information online only to find out that the company at that address went bankrupt. Contacted Home Depot again only to find out now I needed to send the same info to Miami, FL. during the process of making copies of the info because I sent the original to Texas, some of the numbers were not copied. Now I am told my paperwork is invalid and a supervisor has to approve my paperwork. Even though I suggested I could go to the store and have them print copies of the original paperwork.

Purchased $2000 in appliances to obtain rebate for $65 on delivery with purchase of $299 appliance. Qualified. Submitted rebate online as person option 1 of submission. Called 3 weeks later and was told the rebate was recorded but would not be sent out. Told me they were the NEW processing center in Miami (not El Paso as on the form) and that they would need all documents mailed - and the rebate would be processed in 6 weeks. I took my paperwork to the store where purchased and the lady was wonderful, even faxed the forms for me. We'll see... But after reading all the reports, it will be a surprise if the rebate comes. Time for a CLASS ACTION. I'm sure there are countless stories untold because they don't know how to find this site.

On 11/20/2008 I purchased 26 batts of Owens Corning R-30 insulation at Home Depot in Beaverton, OR. (Total price of $1307.02) I mailed the original UPC symbols, original cash register receipt (with purchase price circled) and completed rebate form to: Owens Corning PGE Consumer Rebate, Attn: Julie **, Sales Support 1-A, One Owens Corning Parkway, Toledo, Ohio 43659. This was mailed well before the 12/31/2008 date for them to receive the forms. I was to receive three $30 Home Depot gift cards. Attempting to contact a body at Owens Corning, Mark, at 1-800-438-7465 said they only send the rebate requests on to the chain at which the product had been sold. He gave me a number for Home Depot rebates, which was out of date.

Purchased a light fixture for the bathroom. It was a Hampton Bay one with three lights about a year ago. The metal on the light fixture started to rust. Both Home Depot and Hampton Bay stated that it is not their problem and refused to help. This was not a cheap fixture and we feel like we wasted our money on a poorly-made product.

After making the required special order cabinets, appliance, and sink purchase, I submitted a rebate for $500. Home Depot Rebate center sends me 1/2 rebate of $250. After hours of calls, I was told they did not receive ALL the receipts so they gave me credit for what they had, which is a lie because I purchased everything on one order. In other words, all the items were on one receipt so they lied about missing a receipt for the other items. I re-sent everything to a different Home Depot Rebate center in Miami per their request and they lied again saying this time that they did not receive the letter.

We asked for Home Depot gift cards for Christmas so that we could buy a washer and dryer. HomeDepot.com lists a washer/dryer for $450/ea, but the store sells the same ones for $600/ea. HomeDepot.com will not let us use our $200 in gift cards for online purchases. The online add says, Online Special Valid: 03/05/2009 - 03/11/2009. The model #'s all match. It's quite ironic that you can purchase Home Depot gift cards from HomeDepot.com but you cannot use them there for online purchases. This is false and misleading advertising that should be stopped.

I own a Maytag Side by Side refrigerator, for which I purchased the extended service plan from The Home Depot. I usually shy away from these things, as I think they are just another way of ripping consumers off. I really should have followed that gut feeling, as now (3.5 years later), the refrigerator needs a new front panel (as a repairman told me, on most Maytag refrigerators with buttons, the buttons tend to sink in). This is covered under the warranty, however, on January 16, the visit by the repairman was made, and part was ordered. It is now March 6, and still no part, no repair, and really terrible customer service on both the Home Depot, and the contractor they hired to resolve this, Mr. Parts in Pennsylvania. At this point, I do not know if my refrigerator will ever be repaired, but I can tell you that I will never, ever, buy an appliance from the Home Depot again. They're good for light bulbs - that's about it...

We purchased an Admiral Refrigerator March 9, 2007 from Home Depot. The Unit stopped working 5 days ago on a Friday and although an Extended Service Contract is current a call for repair could not be made until Monday. However, when the repairman checked the unit he had to order parts and were told the parts would not be available for at least two weeks. After numerous phone calls without any results, we were willing to trade in this unit and upgrade to another one, but were told it could not be done.

We purchased several big ticket items on promotion, six and twelve months no interest plans. Home Depot kept applying payments to our revolving balance rather than the promotional balances, causing the interest accrued to go up exponentially. I contacted them several times over a three-month period in order to have the payments reapplied, only to have the following month's bill be incorrect as well. The fourth month (October of 2008), I spent over an hour on the telephone and was subsequently hung up on. I called back and spoke with a supervisor, who went through each bill with me, put through several adjustments including three months of interest reversals as well as a one-time $150 credit for the amount of pain and suffering I'd incurred over the previous four months. She came up with a final total balance owed, and I paid off the account in full. I heard nothing at all for five months, then I received a bill in the amount of $686.69 in February. I have been fighting with them ever since; they've now added a late fee. Please, please tell me how to proceed!

What I experienced trying to obtain my Home Depot rebate for $500.00 after spending $6,000 on kitchen cabinets, is so DEPLORABLE that I can't bear to get into it. The Kraftmaid/Thomasville offer insofar as it concerns my rebate is BOGUS!!!! For every item outside the cabinets listed on the offer, you would receive $250.00 back. I special ordered kitchen countertops and a sink (so, $500.00) and they told me twice they had no information. The first time they said the rebate center in Phoenix went bankrupt and I should resubmit it to El Paso, Texas. Again, it was signed for and they insist they have it and I should receive it soon. That was 6 weeks ago and I know I will never receive it. They are ** and I intend to bring it to court as I have already contacted the Attorney General in my area.

I am another victim of Home Depot rebate scam. My $59.00 appliance delivery refund request met every requirement & filed on time. In August 2008, three or four times my Check is in the mail. All the excuses that I have read from others have also been told to me! The Ohio Attorney General is now on my case. Does anyone know the phone number for Carol Tome, Chief Financial Officer at Home Depot? Or maybe the CEO? LOWE'S, HERE I COME!!!

On 6-12-08, I purchased a $3524.26 shed. Home Depot offered a three hundred dollar rebate ($100 for every $1000 you spend) on this shed. I received all the information and the rebate form in the mail, along with the address, receipts and instructions for obtaining my $300 rebate. I was sent a $59 rebate check thanking me for the appliance I had purchased. I returned the $59 rebate to the rebate center and a letter explaining the situation. Again, I received another $59 rebate.

Purchased Aprox. 15-24 N:Vision bulbs from Home Depot. The bulbs advertise a 7 year warranty on this product. Around one year time has passed and multiple bulbs die within a 2 week period. One almost caught on fire and a terrible burning smell. I put in a warranty email request. One month goes by without even a verification that they have received my email. So I called them. They advised that they receive hundreds of warranty claims and can take about a month to get back to a customer. Waited 2 more weeks and received an email stating that now they need a receipt faxed or emailed back. I called them and told them I didn't know we were required to save a receipt for a period of seven years.

My wife purchased a John Deere Lawn tractor from Home Depot in June 2008. The promotion was a $250.00 rebate... We filled out all necessary paperwork at the store before we left and were supposed to receive it about a month later... We waited... nothing!! We went back to the store... and apparently the department where they send this stuff made a mistake on the receipt+... So it was refaxed from their store again... 2 months go by and still nothing. We went back... had the same lady deal with us again. She calls them and apparently the story she finds out is the finance company has changed hands... and they lost the information...

I was fired from Home Depot after 2 years working at the store. Some manager used a technicality with a supposedly-falsified time sheet as an argument to fire me, which was not true.The manager saw that I was on time at the store. In my hurry, I forgot to punch in the time clock and I filled out a time sheet as a consequence. I'm a very responsible worker with any work I do, my work record is clean anywhere I have worked, and I have never been fired before. This situation is prejudicial to me in a great manner, because I'm having severe economic consequences. The Unemployment Insurance Agency has denied my application that I deserve by law.

Nov. 28, 2008, I bought some house paint with a 30% off rebate. After two months went by and still no rebate, I started calling the store with no luck. First number that the store gave me was Patti **, left my name and number almost everyday and never get a returned call. Called the store back, they said try Camron **, left my name and number with him as well, still no returned call. After 3 months now and $6.00 in long distance calls, still no rebate for the paint. Call the store back Feb. 23, 2009 and they're going to have someone call me, but again, still not even a call back. So, three people I tried to contact in the last three months, and not one returned call.

Bought LG washer in October 2008. Paid $65.00 delivery and was told there was a $65.00 rebate. Submitted form in Oct. 2008 and followed up numerous times and was constantly told didn't have correct information on rebate for Jan 2009. Have Home Depot, Orange City, FL resubmit rebate form from them and as of Feb. 2009, no response for rebate. Check online and still shows missing information. Told that original rebate company went bank bell up. Still waiting. Will never buy anything from Home Depot again even though store did what they could do to help. Someone needs to look into the problem.

Purchased a generator for ice storm, larger models unavailable so I had to buy a lower wattage model. I took it back a couple of weeks later to exchange it for a larger used one. There were four used ones sitting on the floor and would pay the difference of the cost. Home Depot would not accept the return. All papers and receipts were in hand. Generator is in excellent condition. I did not receive a notice of no returns.

We are in a very difficult state with our economy. I have fallen behind in my bills and I am trying to settle my accounts. I enrolled with a debt settlement company. Home Depot has never been an issue. I have always paid them on time/in full or more than the minimum payment. Recently, they decided under the universal clause that they can do a credit check and they decreased my limit. When I tired to explain to them my situation, they did not want to hear it. Unfortunately, people in this company have no brains. They read you a script and try to pacify you!

I live in Homestead, Florida and our local Home Depot has been the butt for jokes about bad service. I needed a Moen faucet for our shower so off I went to Home Depot. Upon arriving, I headed right to the plumbing area. I could not find any associates to help so I walked over to the paint department and asked them to page someone to the plumbing department. They did that. After 10 minutes, I asked them to page an associate again. Another 10 minutes passed so I went looking for help. I found an associate but he could not help since he did not know where I could find the item that I needed. I told him that if he knew where the plumbing associate was and he said, "Probably at lunch. Everyone went to lunch and only he and another person were available." I gave up and headed to LOWE'S where as soon as I walked in, someone asked me if they could direct me to an area.

The America Craftsman AC-12S are the biggest scam Home Depot Home Services offers. I am a former project manager. You would not believe the scam this company runs on consumers. I could write a book. I just might! Actually, to inform the public should be our goal. Good luck!

I received a bill from Citi concerning my account and in that bill was a notice that the terms of my credit card were changing from 21% to 25.99% with a default of 29.99%. I have not missed payments on any of my credit and when I asked for a reason nothing was cited other than this can be done at any time.

We have had a Home Depot card for several years. We paid more than the minimum amt. and realized our promotional purchases were not being paid on. So after getting slapped with $102 finance charge on our promotional purchase, I called Home Depot wondering why. According to them, in order for your extra payments to apply to the promotion, you have to call Home Depot and inform them of this. Outraged, I questioned them to as why on the statements there is not one mention of this.

Home Depot has taken away their grace period on their credit cards. My payment was due on the 3rd of the month, they received it on the 4th. They called it late and charged me a $34.95 late payment. Then when I asked to talk to management, they left me on hold for a half hour, until I hung up.

I just wanted to to say to all the people that they can go online and file the rebate, and I have never had any problem with them about rebates. So maybe they should start going online to file the rebate. Much faster and safer.

Purchased major appliance and was supposed to receive rebate for delivery. Ordered over phone as had talked to assoc. earlier. Purchased 12/03/2009 as of 2/10/2009 still have not received receipt. Have talked to Angela. My wife talked to man in Appliance. Have talked to Janice, Heather, Jose and still have got no results.

I was asking Home Depot Employee about wood I needed for a project. Before I got my answer the phone rang and I was told “wait just a minute” while he gets this call. I was in the middle of my conversation with this individual and to be rudely put on the back burner for a phone call, I walked out of the store and going to take my business elsewhere. Home Depot lost approx $1,000.00 business and future business. In hard economic times you would think they would want the cash on hand other than taking the chance of someone only making an inquire.

Today, February 6, 2009, I was shopping at the Home Depot store, River Dale Coon Rapids, Minnesota. I was in the plumbing department to find a replacement filter for my ice maker. I had brought the old one for reference and found its replacement (with many others) above the store's (stick on) sales price. At check out, the clerk had difficulty having it scanned so he called plumbing department and then made another call and received the item number. As it rang up it became ten dollars more, he asked me if this was correct and I told him No!

They are gouging the consumers. Raised already high credit card rates to 25%+. Never been late and haven't abused the card whatsoever (thank God). They have the highest rate of any card I have ever possessed and then they raise it again. Tough times lead to tough decisions. Out with the Depot card and hello to the Lowe's or just use the Visa/Mastercard from now on, lol. The good people of America should stand up to this and let it be heard that price gouging is not acceptable. Write to the BBB in Atlanta, GA and let them know you're not happy.

On 1/31/09 at approx. 2:23 pm, I purchased a few home repair items from our local Home Depot. I paid the bill with an American Express credit card. After receiving my credit card back, I put it in my wallet, then left my wallet on the check out counter. I took my purchases to my car, opened my car door and checked for my wallet which is a habit I've developed before driving. My wallet was missing. I went directly back to the check out counter. From leaving the first time from the check out counter to discovering that my wallet was missing and returning, it was in all, less than three minutes. On returning to the check out counter, my wallet was not there.

I was charged $1291.00 finance charge once the no interest promotional rate was over! I thought the interest would start at the end of the promotional rate... I had no idea interest accrued and you would have to pay it ALL - if there was a balance left.

I received in my new statement a clause for my credit card for Home Depot which stated that my APR 22.9% rate was going up to the default rate of 26.9% APR. 22.9% is horrible enough, but to send it up to 26.9% is worse. When I called customer service all they said was that it was the state of the economy. Yes we are all in the same boat! So because no one is buying Home Depot decided to raise their rates even though I have a good rating, I pay more than the required amount and I pay ON TIME! The only option I had was to 'opt out' and cancel the card. This way at least it is staying at the original APR. It may damage my credit as well. What is Home Depot thinking?

You have two gems in Kumar and Edgar. When we redid two bathrooms, we bought most items at Home Depot. These two fine employees gave us patient and cordial service over the top. They worked out intricate delivery details, looked up specs, told us their personal views on everything we asked them about. These two men are good for your business, mainly because they are fine human beings. They followed us to our car to be sure they were loaded properly. This is not a complaint. It is a compliment. We passed it on orally to the store manager, but wanted to confirm it in writing. If you want responsible nice informed people to promote, Kumar and Edgar are two excellent candidates.

This was a Father's Day gift from my wife. We have a heavy cover, and it has a lot of rust on the panels. I had emailed this before to a man named Juan and no response. We never had one to rust as bad as this grill.

Purchased Scotts Lawn Products in Sept. 2008 with a 20% rebate on sale of $200.00. After 4 months and several excuses from Home Depot Rebate Center, I still have not rec'd rebate for 108132 promotion. I trusted Home Depot to honor their promotion. Guess they will pay for it in another way (less business from the people who built their business). Shame on Home Depot in these difficult times.

Have now sent my rebate for $250 3 times and have mailed it twice. Home Depot states that they are in the process of switching rebate processing companies and can not find my submissions. I have been told just to resubmit or wait up to another month until it all gets straightened out. It has now been 4 months and no letter, call, email etc. This has been the worst service ever with almost 2 hour hold times to talk to someone. I will never shop at Home Depot again.

On March 28, 2008, we purchased several new appliances totaling $3,635.73 during your gift card promotion which entitled us to $300 in gift cards. I sent in the required information to redeem them on 4/14/08 but to date we have never received the gift cards. I kept checking back with the store clerk and was told to wait a few months but we still have not received anything. Enclosed please find a copy of the following: Gift card redemption form which the store clerk starred the cards we qualified for from our purchases totaling $300, a copy of our sales receipt, a copy of the invoices showing the appliances we purchased.

I work at Home Depot and it is just as bad dealing with you. I am sick of getting yelled at by customers over matters that I, as a cashier, have no control over. I have been called every name in the book for no good reason just because someone wants to use a year old coupon and can't or wants to return something that is 8 years old and the policy is 90 days. We do not make the policies so stop taking it out on the people in orange. It's the ones in suits and ties you need to yell at!!! And for the person who complained about waiting for loading... the people at the desk are NOT allowed to leave their desk for ANYTHING!!! You get written up for leaving it to write ups = getting fired! Be glad we load anything for you. Most stores do not!!

I bought a refrigerator with a $50.00 delivery rebate on Dec.1st. 2008. I mailed info on Dec. 3rd, 2008 for rebate. No response. Phoned on Jan. 22, 2009. Claimed they have no record. I refuse to re-submit as it appears to do no good per 57 other complaints. Will go to Lowe's next time.

On 7/4/2008, I purchased $11,544.05 worth of appliances. Once of the reasons for using Expo for purchasing these items was to take advantage of the rebate. On 7/9/2008, I submitted the form on Home Depot's online rebate form. I was informed that I would have my rebate in 8 weeks. On 10/22/2008, I spoke with a rep and they advised me that the $750 gift card was approved and that I should receive it within 30 days. On 11/18/08, I called again and spoke with another rep. They advised me that I should have the card in 10-14 days.

Took time to go out of my way to get a sidewalk ice scraper at a Home Depot. However it turns out they were sold out weeks ago, and never ordered more. This resulted in me driving 85 blocks north to a Rona to get a sidewalk ice scraper. Well, it is a major inconvenience and a complete waste of time. The Home Depot will never be my first choice again for any of my hardware needs. Poor Management.

My wife and I are doing some remodeling and we both were wanting one of the ceiling fans with the big leaf petals. The one we wanted was a little out of our price range, at the time so we decided to wait. Without telling my wife, I decided to sell one of my old shotguns to free up a little cash, so I could surprise her with the new ceiling fan when she returned from out of town. The price of the fan was $249.00 plus tax, which I honestly felt was a fair price to pay for such a nice add-on to the living room. I not knowing how to hang the fixture hired a neighbor who does home improvements for a living for the task.

I went into this store to purchase chimes in the garden department in which there was no one in this particular department to assist me. I encountered this supervisor name Naja, so when I walked directly to her for assistance she was very rude and very loud with me, made a scene, that is after she brushed pass me and I had to say to her “Excuse me I need help.” She goes “What is it, what is it ma’am?” And I say to her “Why are you so rude despite the fact I am a city employee and deal with the public myself on a daily basis.” This woman is not fit to be a supervisor there and to make scene in a store with a supervisor tag on your shirt is not good. I hope that someone can speak to her and go over her policy and procedures once again with her. Well the end result was that I never made a purchase and I was very upset and really don't choose to shop at that location anymore.

As I stated in previous complaint; this has been a nightmare of product misinformation. I purchased a spa through Homedepot.com. Due to several communications with different individuals involved, I feel like I have been bent over the barrel. I was told that the spa had to run for 16 hours in order reach factory preset temperature. I followed enclosed instructions to the "T". After running 5 or 6 hours, it had only heated up 1 degree. I called back and asked if there was a heater for the unit. The QCA technician told me to get in touch with Spaguts.com to find a heater. I did, and spoke with a young lady by the name of Nancy. She told me to go to a website that sold in-line heaters.

I called to question how my payments are disbursed between revolving and promotional. I also asked if the terms and conditions were available online and how the late charges are determined. I was told that the late charge is based only on my revolving. When I pointed out that the plain language on the statement and the total amount included the promotional, they gave me some balderdash that made no sense at all. I found this very deceptive and unhelpful. I also questioned how they can charge 22.99% for an interest rate which I believed to be illegal and they said it is legal. The difference in the late payment (I was late because their day for payments ends at 3 PM). I was also told that when I make a payment online or in person that I have to call to direct how the payment will be distributed among the various categories.

The Home Depot Store in Scottsboro, Alabama (store #0812 zip code 35769) has to have undoubtedly the worst in store phone system in all retail department stores in Northeast Alabama. They have a department directory which hardly ever works, and when you do finally get an associate on line you cannot hear them due to the poor in store phone quality. More times than one over the last several months I have contacted the operator "0" to connect me with a department.

Requested via fax to base Home Depot hr for set hours due to strokes/BP and was denied due to wording not specific on date of ending set hours. I cannot give them such with strokes and high BP. I requested at first in Nov. and had to request neurologist to reword in Jan. The stress is making it hard to work the various hours required. I tried to speak with scheduler and her comment was to get Atlantic hr to okay hours.

We paid off our bill of $3,700. We called first to see how much we owed and the Chase card added some more to the bill for just to make sure we would not owe any more. We used Chase card to pay off Home Depot because Chase was only 3% so a bank transfer was sent to Home Depot for the amount they said. They said we would get $78.00 and I asked at least four times. I called once a day and they said it would take 3 weeks or so. Then we only got one check for $39.74. Then I called to see where the other one is and the lady said they have interest and they don't add that on when we ask for the total. Karen said it's not possible to do that at the time I asked for the total to pay off. So they took around $39.00 as interest on the total we paid off. You think they could figure out how much interest would be on the $3,700 bill if that was true. I say it a rip off to charge interest on a paid off bill and say they don't know the interest at the time I call to pay it off. Thanks.

Send in for a rebate. Was told they did not have any record where I brought it. Cannot get anywhere with the customer service.

In making a Home Depot purchase I was asked to sign up for a Home Depot credit card that provided for interest free - no payments for one year credit. One month prior to the end of the year period the credit card balance was paid in full. The following month a statement was received billing for a "Promotional Balance" demanding payment with the threat of billing interest on the balance of the original purchase if not paid within the required period. The damage will relate to the amount of the unsolicited/unknown "Promotional Balance" billing or related credit issues that may result if not paid.

I thought I had an $8,500 Line of credit through Home Depot's Credit Card Program. After missing my December 08 payment of $10, my card was put into an inactive status, and unusable at the counter. I paid cash, and closed my account over the phone. The term credit to me means that it is available because the company believes I will pay it back. Under my card terms, I have agreed to pay certain penalties if I miss a payment. It appears that the terms of credit card have changed for HD since I opened the account in October 08. My good standings with the big three credit report agencies doesn't seem to mean anything.

Why does Home Depot sell gift cards online if you can't use them on Homedepot.com? I just got royally screwed for Christmas. I asked for Home Depot gift cards to buy a new set of fireplace doors. The store said I had to purchase my door online because they stocked the product. just not my size. It can only be purchased at Homedepot.com. I just think if you sell the gift card online, you should be able to use them online.

I went to this location last night at about ten till 6 in desperate need to rent a carpet cleaner. I spoke to Ferrian (not sure of correct spelling, I apologize) at customer service and she was extremely nice and helpful. I told her I wanted to rent the carpet cleaner and she said it would have to be done through Tool Rental. She turned to a guy and asked him if they were closed. He said "Yes, I have already closed out my register. I hate to do this, but you could try Lowe's or Publix. They rent carpet cleaners." I then asked him what time he closed and he replied 6 PM. I looked at my watch and it was five minutes till 6. I told him the time and he replied "I haven't had a customer in an hour and a half and I am already closed." I replied with, "Well, you have a customer now." He said for me to come back at 8 AM and he would rent one to me at that time. I told him I have to work and I need one now. He then proceeded to tell me how wonderful your machines were - the suction is so much better, it will be faster, etc.

Manager at Halsted store (**) will not honor Home Depot card. She said that she would call the police if I would not leave the store. She said that the company that rents space from Home Depot has nothing to do with Home Depot. Or deliver the said glass window under fair value.

When purchasing gift cards online, Home Depot does not inform customers gift cards cannot be used to purchase anything online - which is misleading because many people purchase gift cards for themselves or others hoping to purchase specialty items online that are not available in local stores. Reading the other complaints at this sites shows that this has been happening for a long time. The gift cards do not carry the warning and the envelope they come in explaining Program Terms and Conditions do not carry the warning either.

I am looking to get a new top cover/awning for our patio swing. I can't find it anywhere. It fell apart after being up for two years. Like it was old material. It has always been protected. I would like to know how much a replacement will cost. The only info that I have on it is: Charm Patio Swing by Hampton Bay #395 346. This is a Three-Person Swing, Dimensions: 89L X 60W X 66-1/2H.