Home Depot Reviews

I said ok and when I went back today the Store manager Mark ** told me that what she sold me was the wrong thing and that they will not sell me what they originally agreed to and had advertised. Today, he told me that the advertisement is only for those things number but the display and sign says sale price includes everything on this display. He said that he can't take the loss regardless to what his employee told me and that he will sell me parts of the set but not what is advertised.

At this point Ken said he would take a day or so and get me the right carpet but it may be of different color lots. I agreed as I had no choice. He was able to find me a small patch of carpet 4 feet by 8 feet which was installed that night. The next day the correct carpet arrived finally after three tries and I watched them install it in pieces leaving long multiple seams and the mat going in two different directions. I had to take another day off from work to get this done. My dogs had to stay another day at the shelter. My friends had to help cover and protect all my belongings still outside. I had to keep a watch on it all night. I then asked for a credit of the kennel fee and supplied the bill to corporate. I lost two days of work and went through hell and asked for 400 dollar discount.

I was told that they will make an offer of 200 dollars only and I should be glad for that. I also had to make an instant decision. Again I was treated like I did something wrong. I did not accept this low offer as I lose even more money. I contacted my lawyer and put into motion a small claim against Home Depot. I was told by my lawyer to also stop the payment on my credit card which I did. My lawyer sent numerous letters to Home Depot and to Chase the credit card company showing all my losses of money and time. Home Depot never once returned his calls or mine or any of our 13 emails or letters. Is this how loyal customers should be treated when they were hurt??? My credit card company paid Home Depot in full because they asked me if I finally did get the correct rug and I told the truth.

I am still out money and I will never trust your company again. As you see I leave bad feedback as often as I can on the internet so others do not get hurt. I wrote to the BBB and have not heard back yet. I still want to go to small claims but my lawyer wants 1000 to help with that process even though I do not need him. I have to say I never felt so mistreated by any company ever and I told this story over 20 times in large groups to remind people to watch who they give their business to. My church has a large Christmas show which is televised and I am working a way to incorporate this horror story into it. I think since I lost so much doing business with Home Depot that maybe Home Depot needs to feel some loss. I have a credit card where I owe 2156 dollars which I have decided I will never pay. I guess you can take me to small claims court but I have tons of documents and photos and recorded phone calls to show I am not the bad guy here. I only asked for the 400 dollar loss I suffered be reimbursed...I was very fair.

So here I go with calling the store. The first lady at the Store #0568 says after I give her my Confirmation Number says that she can't find it and how long ago did I order the Heater. I told her, "Some 1/2 to 45 min. ago. Why?" She then stated it takes up to 2 hrs. for the store to get the order. I told her, "WHAT? Let me speak to a supervisor...." To make a long story shorter went through 4 people before I got the Store Manager said the same thing! Turns out the heater was not in stock and to be delivered to the store on Dec. 6th. I explained that could not wait and it showed in stock. My guys pick out another heater at Home Depot that will work not as long of warranty, but I think all is well.

Then comes to cancel the heater coming to the store which had already charged my PayPal acct. Was told by Customer Service 800-430-3376 that I would need to come to the store on the 6th of Dec. after hot water heater delivered to store and then they would refund my PayPal acct. That's when my patience started running thin. After 2 others in customer service told me the same, I decided to call PayPal and cancel, dispute, whatever I had to do that this was unacceptable. PayPal ends up getting another form of customer service called Corp. Office and was refunded after another 2 days gone. I have now learned about Home Depot's Online Ordering! Won't happen again! The Worst of the Worst Customer Service for your Online Ordering! The Corp Office called back to cancel my order with this number 770-433-8211. He did say he was in Corp. Office too. They will straighten things out anyway. Cured Me NO MORE ONLINE WITH THE HOME DEPOT!

The install team never arrived in 2-3 days. They arrived the day before Thanksgiving. When I politely asked them to take off their shoes they refused. They also made no mention they had booties on the truck (we discovered that on the phone with their managers 20 minutes later.) We cautioned them to turn the water back on slowly; instead, the guy quickly opened and closed the shut off valve several times. Now we had a trickle coming out of our faucet. The install team panicked; their faces were white with fear. I said "Just fix it. This isn't rocket science. No line was broken. Nothing has been seriously damaged. This is an older home and you probably have sediment in the line because you didn't listen to me. Just shut off the water again, disconnect the line, clean it out and reconnect it. This isn't tough stuff, guys, as long as you fix it."

Instead, their Team Leader (I'm not sure what else to call him) decided to lie: "We won't be installing anything today or doing anything else. You don't have a dedicated shut-off valve." "Yes, I do, your team member just rocked it back and forth. In fact, we have two; one for the cold water and one for the hot." "No, I get to interpret what constitutes a shut-off valve. You don't have any." "YES WE DO! THAT'S WHY YOU WERE ABLE TO SHUT OFF THE WATER!" "Nope. No shut off valve. Sign here to refuse delivery." "I'm not signing anything. I want you to install the dishwasher." "We won't be doing that."

That's when we got on the phone with their manager (who informed us they should have worn booties into our home.) And while we were on the phone, they snuck out the door, put our dishwasher on their truck and drove away. I nearly called the police; that was our property! My wife talked me out of it and said she'd handle it by calling Home Depot and cancel the dishwasher entirely. That proved to be a mistake. Kary's understanding of customer service was equally dismissive and deceitful. "Oh, Mrs. **, I'll reimburse you for the dishwasher right now."

A plumber came to our home. He confirmed what we had suspected. "This isn't a big deal. They just opened the shut off valve too quickly. If they'd done it slowly over 3-4 seconds it wouldn't have dislodged any sediment. Nothing is broken. We just need to flush the line." I asked him about the installer's claim we had no shut off valve. The plumber looked baffled. "I've shut your water off right here under the sink. You have TWO shut off valves right here. I don't know what he's talking about." An hour and $200 later our lines had been cleaned, our sink worked just fine. Two more days go by. Home Depot still hadn't reimbursed our money. We had a $200 plumber's fee (and have the receipt). No new dishwasher. Just a pile of debt from an absolutely lousy experience with Home Depot. Thanks for the ruined Thanksgiving, Home Depot!

This morning, Wednesday December 3rd, Kary called my phone. I tried to explain the situation but he wouldn't let me talk. He kept repeating "Your plumbing problems are not our responsibility." I said "We don't have a plumbing problem..." but I couldn't get more out, Kary didn't want to listen. I kept saying "WILL YOU JUST LET ME TALK????" He responded, "I won't be yelled at" and hung up the phone. I then called to speak to someone else in his department. I spoke to a person named Gene. I was frustrated but attempted to be polite; I realized the game that was being played. Anything I did wrong would be used as an excuse to not solve the problem. I explained everything above. And I said "I want three things. I want a reimbursement on our credit card, a reimbursement for our plumbing and an apology from Kary for hanging up on me. He was rude." Gene said he'd deal with all three requests immediately.

Five minutes later, Kary called. He said, reluctantly, "I'm sorry we got off on the wrong foot." "Kary, that's not an apology. That's a dodge. We didn't get off on the wrong foot. You talked over me, wouldn't listen and then hung up on me. You still don't know the situation because you're reading off a screen and never bothered to listen to me." Kary refused to give a real apology. I repeated myself "Kary, an apology is FREE. This is where your company gets good will for FREE. I apologize all the time! Just apologize like an adult and don't spin the truth or make this about your pride." "Well, you told me to shut up." "No, Kary. Not once did I say that. That's just a lie." He refused to apologize. I hung up. Then I called Gene. Gene claimed he had "listened to the whole conversation." "Then, I'm sure you heard the part when I asked for his supervisor or to speak with you." "Well, I heard his side of it." Gene now had me wound up and I finally blurted out "WILL YOU SHUT UP AND LISTEN TO ME!!!" Smugly, he said "See, you did say shut up." "Yup, Gene, you caught me. You spun this around that I finally said something stupid. You win. I realize this is just a game now, you won! Aren't you clever!"

No one at any point in time wanted to preserve my 20 year relationship as a customer of Home Depot. I come from a family of contractors. I have 21,000 facebook followers. I'm telling all my friends how a simple dishwasher install spiraled into absurdity because Home Depot has a systemic customer service problem. Unless this situation is finally resolved to my satisfaction, I will never shop with them again and do everything in my power to turn away friends and family from shopping with them.

I called up the nearest store and after a long talk with an agent, he said it has been rescheduled to be delivered on the 6th of December. However, they can't deliver if the construction is still going on... I explained them that a huge moving truck did manage to get on my street just a day before (construction was still on) and delivered a lot of stuff. The agent promptly replied he can’t help because this is a matter of delivery service. Then he suggested me to pick it up from the store... excellent advice. I am new in Boston and have no car. So I decided to cancel the order and the agent said he did that.

I received no email of cancellation. So I decided to chat with a customer service agent from Home Depot and guess what! The order was not cancelled and it was still there to be delivered on the 6th! Unbelievable! Anyway this agent cancelled my order finally and gave me a gift card after I insisted. Summary: NEVER EVER BUY ANYTHING ONLINE FROM HOME DEPOT. If you do be prepared to waste a working day and expect bad surprises with absolutely awful customer service!!!!

I have NEVER had such a miserable experience. Ordered my toilet and toilet seat on 11/18. Called the store, HD credit card to make sure that the order went through OK as I was leaving the country for 2 weeks, so I was assured that my cc was golden and that my order through HD.com was fine and will be rushed if possible. My contractor stayed behind to finish the bathroom. I added my contractor's name and phone on the order as the contact person. Est arrival was 11/25--11/28. I returned from vacation on 11/27, order not in, so I called HD.com to ask the status, the answer, "the order has been frozen, you have a hold on your cc." My response, "What? I made an effort to ensure things went smoothly." In case you are wondering, no it's not my fault, the stinking CC put a freeze on my order b/c Brian, the contractor contacted Home Depot to check on status of the order, while I was away, and his name was different from my name on CC. Yes, that's the reason I was given. (Despite the fact that HIS Name was on my order).

3 days into this, over 6 hrs on the phone between HD CC, HD online, and HD--I got nowhere, no toilet, no answer and everyone tells me "they don't know" or that someone "else" will call me back. I am awaiting another call back from one of the managers of HD online currently to see if there is an answer. If you wonder why I haven't canceled the order: 2 reasons: ordering a toilet now (vs potentially waiting another day to get this one), will set me 2 weeks back. I've invested so much of my youth, time, and sanity into this insane situation. I want an answer and I am very curious to find out if someone can actually figure it out. Oh, also, while away for 2 weeks, I had access to my em (not the phone), and I received NO emails from HD since the one on 11/18 confirming my order...would be nice to at least let me know that there is a problem. Also, it would be nice for one of your customer service reps to offer to resolve this issue for me and coordinate between the store and HD CC, versus what happened is me having to call 3 different places on daily basis.

I had to be one of the very first customers to place an order for this item and it was clearly shown to be in stock at the time, I checked back a few times on the Monday, sale day trying to decide see if I would order another and it wasn't until 5 Hrs. later it was "out of stock-back ordered" on the website listing. I am very disappointed with the way this online order was handled and have screenshots of the original sale Ad with prices and time received, the invoice with time the order was placed and payment sent, then the cancellation correspondence sent 2 days later.

I spoke to 1 girl on Friday 11/21. She spoke to her supervisor and they agreed that following the criteria we hit all the criteria and she would send it over to the group that made the final recommendation. But from what she was reading it shows that we should get a refund. Well I heard from them today 11/24. And of course they couldn't do anything about it because the warranty ran out in June. This all happened before the warranty ran out but they couldn't do anything about it. So my advice is to never buy an extended warranty from Home Depot. The company's name is Asurion. So please be careful when you buy an extended warranty.

Original Review: Nov. 20, 2014

We purchased a water heater and paid $100 for lifetime extended warranty from Home Depot in 2005. It sprung a leak and needs to be replaced. We've contacted the warranty co. which Home Depot routes to Manila, Philippines. They tell us they will honor the warranty and send a contractor out to fix or repair it. But a week later, no one has contacted us. We keep calling and just get a run around and lies. They told us they contacted a local contractor but we called them and they said they had not heard from them and did not work for them. They promise to find someone and call us but they don't. We contacted Home Depot where we bought the wh and warranty. They did replace the wh (under the original 12 yr warranty) but won't honor the extended warranty which covers labor costs. We are contacting Home Depot corporate. They sold the warranty and seems like they should honor it. Apparently they sold it to someone else who doesn't do anything.

Original Review: Nov. 19, 2014

On Tue, 11/11/2014, I was at Home Depot, Washington CH, Ohio 43160 and saw a three piece knife set that was $9.99. I didn't get it that day but I was back in the store on 11/18/2014 and saw the stand in the front isle again. I decided to buy one of the three packs. I noticed there was no price visible but did see a cardboard sign laying face down. I picked it up and it said $9.99 like I had seen a week before. So I put it in my cart with a few other things and went to the register. When I ran the knife set through it rang out $17.99. I called the clerk over to check on this and she told me that price was for Black Friday. I was furious. I told her that I was just in the store about a week ago and the price was $9.99. Home Depot, with a reputation like you have, you don't have to do this. By the way, the clerk ask me if I still wanted the knife set. Can you imagine my answer?

The trimming has peeled away from the wall, along with when you walk on the floor, you can hear the underlay crunching upon walking on the floor. Home Depot forged my name on a document that I was satisfied with the uncompleted work. I had a 3,000 credit limit on my account, now they have zero my account from non -payment, and I have never been late on paying my bill. They stated they are going to settle my account but no settlement have been received as of yet. I am trying to get my house in order for the holidays. My credit was ruin because of Home Depot and my floor and house is a mess.

How is this fair? The Regional Manager admitted he dropped the ball on this case, but it does not restore in this store. I originally went with Home Depot, because of its reputation and it's a major chain and I would not get ripped off. I was wrong in my logical thinking. If you hear ACS as flooring company run and keep running, don't stop. This is a horrible company, they sent 2 Mexican who could not speak English.

The day before my delivery date, I never got a phone call with a delivery window. I called 2 times to inquire and the representatives told me to be patient, the call would come. Finally at 8:30 at night I became skeptical. The representative finally looked into the issue after I insisted, and discovered my item was never delivered to the warehouse and to get further information I would have to call in the morning. When I called back the next morning, I was on the phone with a representative for an hour. She just kept telling me to call other areas to try to figure out where my stove was and reschedule my delivery and when she transferred me to her supervisor, my call was accidentally disconnected.

I called back and they told me to call Maytag. I did and they couldn't help. I called back and they called me to call my local store. I did and they couldn't help. I called back and was told to call the online service center. After 15 minutes on the phone with that rep, I asked if he could call me back because I hadn't planned on being on the phone for 2 hours that morning calling various areas to try to track down my appliance and schedule a delivery and I was now at the dentist. He said he could not continue to research my problem or call me back because he was an inbound call agent and he could only do research while on the call and was not allowed to call people back.

So I had to call back again after my dentist appointment, explain my situation again, and finally this person hunted down my appliance, but found it couldn't be delivered until 6 days after my order date! She then proceeded to blame the problem on Maytag not updating them on the status of appliances. To me, I placed an order with and paid Home Depot. I could care less they have problems with vendors, that is their responsibility to address and resolve. So, long story short, I cancelled my Home Depot order and Sears will be delivering my new appliance tomorrow. I will never order from Home Depot again.

Surprisingly, calls to Home Depot were met with "you have to call the manufacturer." We did (this meant a call to GE customer care or should I say "GE we-don't-care"). We were informed that despite the fact that the range was new, they would have to have a service agent come out to repair it (unfortunately, GE doesn't even have a factory representative in the 2nd largest city of California). The contracted agent couldn't schedule it for over a week? No cooking for us other than using the stove top for over a week (seven people depend on this appliance)?

Calls to Lemon Grove Home Depot were a waste of time (no complaints about the people, just the unacceptable corporate policy of "it's not our problem"sic). As it turns out, Home Depot doesn't consider themselves to be the responsible retailer for products in their major appliance dept. (they are only a middleman by definition given that they do not own the products they sell, they only collect money for some other unnamed manufacturer who placed examples on their showroom floor). Besides the fact that despite multiple calls to try and accelerate the repair with this third company which I had never chosen to do business with, it seems we are still looking at no working oven just prior to Thanksgiving....

ANYONE who purchases a major appliance from Home Depot should BEWARE that you are not!. You are purchasing from some company that you have no relationship or trust with and that in this case assigns the service responsibility to a third company (too bad for Home Depot, they have trashed their trust with me). I learned a lesson...NEVER purchase a major appliance from any company doesn't provide local service for their product! That of course excludes Home Depot.

I filed a complaint because if I have to mail stuff to them anyway, why did I waste my time filing out the online rebate? How many other people would receive this card, and just ignore it and not bother to figure out what is wrong? How much money does Home Depot, or another company, save by first rejecting the rebates and then only having to pay for the few that push the issue?

I got a call from the company, and was told that the rebate centers do not have access to the information on the receipts even though they do have the information I supplied them. They also told me it says somewhere on the online submission page that we need to send in the receipt. Well, I don't know about that, but I do know that it says on the rebate application "If you submit online, you DO NOT need to mail in the offer form or receipts."

I told the company that if I were not satisfied with the results of my complaint, that I was going to follow up on it with a higher level. Evidently, they don't care.

The week of the 20th of October I contacted Bevin to notify her that cabinets were going to be delivered on the 27th of October and ask a few questions. She confirmed that she would notify the installers and Dan confirmed in email that he was notified of this. Week of 27th after have my kitchen filled with boxes I tried to reach Dan and confirm when they were coming out. After emails and calling I reached him on Friday the 31st at which time he told me how busy they were and he didn't know when I would be on schedule, he would get back to me that afternoon. (Guess it was a surprise that I actually wanted someone to make my kitchen usable).

Dan did not get back to me with a date so I notified Devon I would like a refund of my installation costs so I could find someone to make kitchen usable again. She declined to respond. Dan finally emailed me Mon Nov 1st morning after complaint posted to HD facebook page. Still no actual date, told him also I wanted money refunded and shouldn't be an issue as I wasn't even on the schedule. Next step.... working on what that will be. Kitchen filled with boxes and cannot get around in it. The fact that cooking is more than a challenge doesn't worry them, they have the money. Will NEVER deal with them again. Will drive the extra 10 minutes to Lowe's and ensure as many people as I can are aware of their total lack of customer care and how long they will leave you to live in chaos.

Husband did call the new # and this was an electrician who also did not give free estimates ($85.00 to come out). We found are own electrician and plumber who did not charge for an estimate and the plumber fee was half what Home Depot's contractor quoted. Dishwasher went out on Monday so we decided we would purchase from Home Depot and put both water heater and dishwasher on their credit card for 6 mo. same as cash. Husband went in to make the purchase Tuesday AM.

Later in the day husband got a call that he needed to come in as we don't have a Home Depot credit card. He had a receipt for the purchase on the Home Depot card we had previously used. Was told that card wasn't valid. I assume it was because of their recent card problems but they said it was because of the Patriot's Act. Huh? Told he had to reapply. Asked if he could do it online since he had just gotten to work which is 45 min. away from the store. Told he could but if he did it could take several days for approval so they would cancel the dishwasher install.

Since we had already scheduled the electrician & plumber for the water heater install he drove back to the store immediately to "reapply". Was promised the dishwasher was scheduled for installation on Saturday & we'd get a call verifying that and he could pick up the water heater Friday night. He called to confirm Thursday that the dishwasher was the correct color and would be delivered Saturday since we never got the confirmation call. Was told it would be delivered.

Friday husband arrives about 4:30 PM to pick up water heater. He was sent to 3 places, waiting in line each time, as no one could find the water heater. After a half hour it was found at the first place he had asked. We then received 2 automated messages on the home phone saying the dishwasher was going to be installed the following day. On Saturday we received 2 more automated calls at 11:55 & Noon that the dishwasher would be delivered in 30 min. No dishwasher by 2 PM so husband called the delivery company who informed him that the store had cancelled the delivery. Husband calls the store manager, Brett, who said they didn't cancel. Husband calls back delivery service who now says I cancelled.

I get on the phone and ask who I supposedly spoke with as I never cancelled. Rude woman said that I called the manufacturer the night before and cancelled. Huh??? Husband and I go to the store to get a refund. Store manager was gone for the day but he had ** (or ** - he said he was ** but his name badge said **) offer to give us the unit for 1/2 price. We agreed. Store manager did call and apologize for the problems. Last night got 2 automated calls that unit would be installed today.

Got a call at 8 AM that unit would be delivered in 30 mins. Delivery truck shows up with 2 men who were obviously not happy to be here. I said Good Morning. No response. Older man comes in and asks, "We deliver a dishwasher?" Husband says "Yes." Delivery man says, "Where?" I direct him to kitchen. I ask them if they'd like coffee. The younger man says no; older man doesn't reply. Older man looks under sink for a while, gets up and goes outside. Younger man puts his hoodie up and follows him. We figure they're getting the unit.

Older man comes back, gets back under the sink, comes out and says, "You have 30 days to get the corrosion off for us to do the install." Husband and I look at each other. Husband says, "What corrosion?". Man says "I can't install with corrosion, call a plumber and you have 30 days to have us come back." Husband says, "Show me the corrosion." He gets down and the man points his phone flashlight and says (seriously), "It's hard to see but it's there." Husband says, "I don't see any corrosion." Man gets up and walks out. Husband takes a photo and we go back to Home Depot for a refund. Store manager not in but ** is there. Show him the photo. He agrees there's no corrosion (it was copper and there is a patina on it - no water leakage and we have both reverse osmosis and a water softener, old unit was in for 8 years).

** calls someone to look at the photo. Man says, "It's at the installer's discretion whether they install or not." I tell them I want a refund. Girl in Customer Service can't get the refund to go through. ** can't get the refund to go through. He gets another woman who says they can't refund because the dishwasher isn't at the store, it's still on the truck. They can't refund until Monday. I'm beyond livid at this point. ** offers to call our cells on Monday when they've credited it. I tell him we can't be reached at work and I want an email with the receipt. Give him the email and the home number to leave a voice message that it's been credited. Have purchased the same dishwasher for the same price with a lower install price from Famous Tate. Tried to put this on Home Depot's site but they sent me an email rejecting it.

This is what their email states (which, by the way is wrong as I didn't purchase "White"): "Thank you for taking the time to provide your feedback about 24 in. Front Control Dishwasher in White with Steam PreWash. Your insight is very important to us and the other Home Depot customers who will read about your product experience. Unfortunately, your review did not meet our guidelines to be eligible for publication on our site. We want to post your review, so please remember keep your review focused about the product and its performance. For issues around Shipping, Delivery or Customer Service, please enter this information into the designated "Customer Service & Shipping" section on the review submission form so that we can promptly address your concerns.

We encourage you to look over our guidelines below and resubmit your review regarding 24 in. Front Control Dishwasher in White with Steam PreWash. We want to publish your review, so please follow these writing guidelines: Focus on the product; Avoid writing about customer service issues - instead, contact us to discuss your concerns; Do not mention competitors or the specific price you paid; Do not include any personally identifiable information such as your full name or address; Thanks for being an active member of The Home Depot community."

I had entered the info on the "Customer Service & Shipping" section but it won't go through unless you complete the field about the product. So, Home Depot, we've shredded the credit card and you just lost future business.

Ask to talk to manager 20 min waiting and someone called. Krista told me she see my name and all our info. But she's not going to help me nor apologies for her employee who yelled at me in the first place because she think that the last time I called and asked where's our card I used a different name and this was a last insult I could take. This so called manager raised her voice and very loud told me that she can't give me any info until they talk to my wife and find out who I am??? Really after 10 years of buying from HD and paying HD and after a month of waiting for my card, this is CSV manager solution very smart. I already open a Lowes account and not going to give them my $$ and integrity anymore, we had it with their so called CSV???.

What now has me completely convinced is that Corporate Headquarters Home Depot tells me THERE IS NO RECORD OF THE SALE, even though I have provided the details, which checkout, approximate time, female clerk, etc! I put the receipt into my wallet so, of course, have no number. I gave her 50usd cash, so she probably put that into her pocket, too! It is as if I had never been in the store... COVERUP and most likely tied into identity theft because HD is a center where illegals gather to find jobs, also mixing with employees at that store, as there is constant interaction.

I immediately went back into your store and voiced my concerns. Clerk “Vanessa” ** took me ‘under her wing’. She made several phone calls to the vendor; finding that they indeed sent a substandard item under a non-existent or incorrect model #. She made every attempt to communicate with your vendor’s customer service even waiting to talk to a ‘supervisor’. I told Vanessa, I would, in good faith, take the existing pipe and use it, as time is running short; however, I would only be willing to pay the light duty price, as that was precisely the pipe I had in hand. I figured it might last the winter, which is almost upon us.

The vendor, stubbornly, refused to admit any error or refund the difference in price. After approximately 1.5 hours of ‘back and forth’, I was told I must take the pipe at the higher price with a 10% discount or I would have to return the pipe and reorder. If I decided, in my need, to go ahead and accept the thin walled pipe, I would have been out at least an extra $40 to $80 OVER the actual advertised price of the cheaper pipe!

I was so frustrated with the way that Home Depot treated their customers and their employees that I didn't care anymore. The same manager filed a complaint with corporate just to get rid of me. Customer's beware; they will lie to get your business then leave you with an unfinished project or sell you with a worthless warranty. Installers are walking off of jobs because they are in charge of installations and have more work than they can do and won't do anything that is not an easy job. If they have to modify something they leave. Consumers beware and definitely don't get anything installed.

Year two and the cycle continued. Every three months the ice maker would clog at the chute, we'd get a service call, and the repair guy would hammer a screw driver into unit to free the chute (I have great videos of this action). So after our 6th total service call we requested to execute the lemon policy and get a replacement refrigerator. The company that has the contract with Home Depot said we need to send out a tech to run diagnostics. They said someone will be out in 5 days, Oct. 5th to be exact. The guy shows up on Oct. 1st and says he's here to repair the refrigerator. I had to call the service office and make sure the guy was there for the right reason since he's 4 days early and this was not a 'repair' call. They were as confused as I was which didn't surprise me.

I informed the repair tech that he was just here to run diagnostics to show that the issue is mechanical failure and not the mother-board or other related electrical components. He didn't know how to run the diagnostics so I showed him how. After diagnostics came back clear he reported back to the office. Finally it's looking like we will get a replacement under the lemon policy after 7 total calls. I call the protection plan office (not Home Depot) for 3-5 days and they keep saying it takes a while to process the information. I finally called this morning and was told I'll be getting a call later today (which never happened) but the replacement was denied.

Here is where it gets crazy. The reason our claim was denied (you're not going to believe this) is that the ice maker is considered an 'accessory' and not part of the refrigerator, so it's not covered under the lemon policy. That's when I freaked out. Not part of the refrigerator???? I then read the fine print of the policy to her which states that 'all components' are included with the lemon policy. She said she was sorry. I flipping hung up and started exploring my options.

Even though it had been 2 years and I was out of the Home Depot warranty/umbrella I decided to call my local Home Depot and speak to the manager. I first stated that I'd been a loyal Home Depot customer for at least 15 years and spent well over $30,000 over those 15 years. I then explained the situation including all the details. She then put me in contact with manager of the appliances department. I had to repeat the details to Nancy and when I told her about the ice maker being considered an 'accessory' she couldn't believe it and said that is a straight out lie. She then told me to call Home Depot corporate and talk to their customer care division.

Finally there was some light at the end of the tunnel (maybe). Home Depot's customer care gals were great and really seemed like they cared. I was bumped up to second tier customer care and Suzette took all my info today. She said she will bump my case up to a division that handles just protection plan issues. She informed me that I will be contacted in 24 hours and if I don't hear from them to contact her directly at her extension. I don't have high hopes but maybe Home Depot will save the day. I'll update this pathetic scenario in 19 hours. Wish me luck!

The manager told the police the man never received cash or merchandise, which I have in an email from the police. The manager lied. I have records from Home Depot showing he did. Home Depot also created two invoices at time of purchase, and gave the man cash while charging my credit card with the larger amount. When I found out about the fraud, I immediately cancelled my accounts and said I did not want an account. Home Depot continued to open and close EIGHT more accounts in my name each time adding more fees. They even double charged me for merchandise not received. I went to the Attorney General and was told they only take criminal cases over 100,000 or if there are other like victims. Home Depot has destroyed my credit, my financial life!

On the midday call, the person calling REFUSED to identify herself or the company she was calling from, saying that it was "a personal business call". After her third refusal to identify herself or her company, I hung up. I was only able to find out that it was Citi Client First Services when I called the number back and got a recording identifying who they were. I consider such calls -- ON A SUNDAY --- to be an outrageous invasion of my privacy. The 9:30 AM call woke up an ill family member; the 12:30 call interrupted a church service... all for a SIX DAY LATE, $10 payment! These predatory practices MUST be curtailed.

I called HomeDepot.com again and they told me that I had to get it from the store. Now they are telling me they need 24 more hours to "investigate the status of my refund". I was also told by the HomeDepot.com associate that she "would not disclose to me her contacts" at the local store, so I could not try to follow up with them. She also cheerfully advised me that I may have to wait 5-10 business days after she investigates to get a physical gift card mailed to me. They have stolen my money. I have received no product. The store will not let me pick anything up from them without a form of payment. Cannot nail down HomeDepot.com on when/how I will get this refund. Stay away from this very unscrupulous company!!

They don't stock large wire like they used to which to the contractor creates waste and expense and extra time and wasted trips. Stupidity seems to be running the administrative offices right now but do they really give a damn. Now I just drive directly to the supply house, might be a little further and a dollar more in price but I don't have to waste a day just trying to find what I need. HD is contractor unfriendly and I no longer will use my charge card there either.

I looked for someone in the lumber area. No one was in the department. I walked through the whole store and only saw two people with orange aprons!! There was one lady in the painting department, her desk swarmed with over 6 customers, and one girl at the service desk with a line so big I couldn't even walk through the area. I was told this poor girl could possibly order the shingles for me. She was answering the phone calls coming in, doing returns, ringing people up, and trying to do an order with a customer all at the same time! What kind of customer service is this?? I waited for another half hour to see if I could get her help, but she was still juggling phone calls and trying to place a complex order with another customer. No one was in any other department, no manager to be found.

I knew what I wanted. I had the item numbers. I was planning on buying shingles for my entire roof and garage and may have even had Home Depot do the install if I liked the price. But no one in the store could even order my shingles. This is the last strike Home Depot. You obviously don't care about your customers or your employees. If you did, you would have your store staffed with people so you don't abuse your staff and let your customers down. Good luck in the future. You'll need it. I won't be coming back. Lowe’s took my order and will be put my roof on for me. They got my 20,000 dollars. I was in and out with almost identical shingles ordered. There were lots of people in blue to help me.

I called this morning to see how it was going along. I was told no check was processed. I asked for a supervisor to call me. They said it would be 2-4 hours... this I was use to so I saw no need to have a fit. Seven hours later no phone call. I called back and the rep saw no actions on my account concerning a recent check request. He was going to send a reminder to the ones who should care I guess you would say. I also requested to have a supervisor call me. It will be tomorrow sometime. I have been in the laundry mat so much that today I was asked if I worked there. I laughed, but I don't know why. This is unjust and unprofessional. They dropped the ball so many times that I do not expect this to ever be resolved.

Recommendation: If you want to buy anything from Home Depot or Lowes, just make sure you do want to keep it and you do not have a need to return it. Otherwise, you may go through the nightmare I and many others have had to go through just to get your refund. Because obviously they want to keep your money for as long as they can. It is very wrong, and this kind of practice towards consumers must stop.

Original Review: Sept. 18, 2014

On August 24, 2014 Home Depot gladly and quickly took my $660 for an online purchase of a washing machine. One day later (before delivery of the item) I called and cancelled the order. Since that time I have talked to several people in their Customer Service Department (as well as the Manager of the store) about getting my money refunded. Everyone told me the refund would be put through and I should receive my money back into my bank account within 3 to 5 business days. Many 3 to 5 business days went by and they were still holding on to my money. Quick to take it but not quick to give it back. I finally got tired of the run-around & sent an email to the President & CEO of the company, Mr. Frank Blake.

Within hours I heard back from a Mr. Lawrence ** (at Home Depot Corporate office), apologizing for the troubles I had been through, and promising that he would make sure I receive my money back promptly. Two days later the money was back into my bank account and I emailed him back and thanked him back for his efforts. But I had to also threaten to contact the local TV News Stations & file a felony charge for Home Depot stealing my money. Although I did receive the money back into my bank account (after all the above mentioned pains), it seems that Home Depot likes to hang on to your money for as long as you will put up with them doing so. Hope this info helps others.

I called Home Depot (both the two local stores in my area and their credit dept, separate from the stores), and they couldn't provide any help or information, told me it sounded like my card was breached, and told me to call my bank, because there's no way I could have been in two states at the same time. I called the bank to report fraud, and the bank immediately canceled my ATM card. After my card was canceled and I was talking to the bank rep and studying the charges eventually I noticed that Home Depot charged me 4 times for the single online transaction. And the bank fraud specialist said the $1.00 from the other state was to hold the transaction(s) and was or would be reversed automatically.

The remaining transactions billed to my bank added-up to the one transaction total, but the way Home Depot split up the amounts was not even line-item by line item so it was not obvious it was from single online purchase and was completely confusing. I'm not only bothered that Home Depot divided up my single purchase into multiple obscure debits to my card, but also that no one could help me clear it up when I called Home Depot and I wound up canceling my card unnecessarily as a result. Huge inconvenience to me. I have no idea who to complain to at Home Depot about this, lest I get the run around.

SEKO refused to return to house and retrieve item. HomeDepot online customer service, who sold product and contracted with SEKO was incredibly indifferent and disappointing with their response or assistance. I was put on hold for over 30 minutes with their 1st customer service Ray, then disconnected, a 2 hour communication with on-line chat person was unable to get a supervisor to call this customer, spent 3 hrs. yesterday and 6 hours so far today with various reps. Finally an in-store supervisor at Bethesda HD is willing to send a truck to retrieve merchandise (although on-line orders are completely different than in-store orders). She was the first helpful person. However, it has still required several hours of my time to work out the details with her. Then, after several attempts I found spent 2 hours on the phone with a different helpful rep. with customer service. Unfortunately their system went down. Her supervisor, got on the phone and had such a nasty temperament that he negated all the work she had accomplished with me. They said they would call back within that hour.

I have still to hear from them. Since a nice in-store supervisor is arranging pick up for a return and refund, I will at least get some resolve. Otherwise, if I only had the option of the on-line customer service I would have a big heavy damaged box and merchandise on the sidewalk for days possibly getting soaked with rainwater, becoming a home for mosquitoes, and less the money spent. Forget about the money spent on contractors who are paid, there at my house, and are unable to install a needed bathroom vanity.

Home Depot also has virtually no employee who knows which department they work in or who to summon when you need help. This has happened to me more than once. The employees also seem to not understand or even be aware of their store customer service policies. I have never wasted so much time in any store trying to find something or someone to help. And then, when you find it yourself, the item is missing parts, like the last grill I attempted to purchase three months ago.

Came back from a two-week vacation and found the freezer with frost all along the drawer edges and the refrigerator was 56 degrees. Home Depot wouldn't consider a refund under the no lemon policy. Sent another repair person who said "Just so you know, your unit has almost no Freon". I asked why and he said a leak somewhere in the system. I called Home Depot and a woman read from the notes out loud and said the notes said the refrigerator is "irreparable". They put a claim in for refund under the no lemon policy.

Today, the repairman who was here last called and told me that the warranty company told him to come put more Freon in it. I asked him wouldn't it just leak again, and did he know where the leak is and he said he didn't know where the leak was but he was told to come and put Freon in the refrigerator. This refrigerator has never worked properly and Home Depot is not at this time honoring their extended warranty no lemon rule. I'm still hopeful that they will, but it seems that many consumers are having this same problem with them and maybe someone here has a strategy for me to use. I have a family of five, and we haven't had a fully functional refrigerator in over 2 years. I keep produce on my counter and not in the refrigerator because from the beginning the food froze in the refrigerator and ruined produce. Now the refrigerator won't stay cool. It is so frustrating, I can't even begin to tell you.

Finally when it came to my turn, I asked the representative if the sale applies to that brand as well, as I did not see it on the pamphlet. Rudely he pointed at small fine print stating that yes. I believed him and asked to get two. While he went to get the paint, I started to read the pamphlet, but I could not find it. So once more I asked him to show it to me. This time he was more rude and told me that “I ALREADY SHOWED IT TO YOU.” So I started reading it more carefully and noticed that it does indicate that the rebate “DOES NOT COVER” this brand.

If I would have purchased the paint, I would have end up with it with no rebate. And more upsetting is that when I approached the store supervisor to express my complain, after that he followed me out the store and start yelling with the most embarrassment & humiliation, because he ASSUMED that I stole a 4 Gallon paint that I brought with me to store. And keep shouting to showing him the receipt of the item. It took me 5 times to show him the half empty bucket and old paint all over the bucket for him to believe me that the gallon is not new. It was the most lowest Customer Service I received from Home Depot store. They may consider this as my last visit to their store, thanks to their other competitors.

15 minutes later I was in a Home Depot in Plano, TX. The person in Norman, OK asked credit verification questions, they transferred the call to someone else, they took it to a register, they put us on hold for 19 minutes. That was just the beginning. I just spent over 2 hours in the Texas Home Depot where the customer service representative verified my driver's license, credit card and other various forms of id I had because Norman, OK did not believe I was who I said I was. They took it upon themselves to have the credit department verify on top of the other verifications I did. The problem was that they wanted me to verify a code they left on a voicemail I have not had since 2006. When I explained that to the credit representative, she said she was sorry that she could not help me further. REALLY? What else do you want to know? How long I've been a customer? What month I signed up, every address I've had on file? Because I could have done all of that.

At one point, I asked why the representative in Plano, verifying my face with my DL and other forms of ID was not good enough. I asked to speak to a manager. When I explained the problem to the manager, she promptly apologized and had the problem fixed within a few minutes. All of this because Norman, OK Home Depot representatives did not want a customer to spend money at their store. I was ran around by Norman, OK for over an hour for various reasons beginning with how I could spend money there. If I ran a business like this, I would not be in business very long.

I plan on writing as many reviews, blogs, CEOs, BBBs, as many times as I can to make sure this happens to no other customer. From this moment forward I will not spend another dime in Home Depot. Eleven year customer signing out!

Here is the email that I received: "We're sorry to let you know that the product you sent to us for repair cannot be fixed. Your protection plan, however, performed flawlessly as you are due a reimbursement in full for the original purchase price of your product. Based on your service contract with us, we are sending you a e-card. It will be delivered to you at the address below within 24 - 48 hours: [my email]. Even though receiving a replacement product fully delivers on the promise of your plan, we're here to help with any new products you choose to protect in the future."

The e-mail seems pretty straightforward, "will be delivered to you within 24-48 hours." After 48 hours and no e-card in my box I called the 800 number on the Home Depot website and got routed to Asurion. This is where its gets interesting. The Asurion Phone Service Rep (PSR) then informed that I was told that the e-card would be sent within the 48 hour time period but there was an additional 72 hour "delivery" time period for the e-card. Nowhere in any of the previous communications with Home Depot or Asurion was this 72 hour "delivery" time period mentioned. In all my conversations with the Asurion people and the Home Depot Customer Care people the bottom line is that I will receive this e-card, which is really a Home Depot store credit, when Asurion decides that I will receive it. Everybody is sorry for the mis-worded e-mail and my frustration but nobody can take any action to effect a resolution. This appeared to be contrary to the written communication (the Asurion e-mail) that I received promising me reimbursement within 48 hours.

I am most anxious to buy a replacement washer in the free time that I have. I think that Asurion did the right thing in reimbursing me after being unable to repair the washer after almost a month. I am very glad that I purchased an extended warranty. I am dismayed with the quality of the current crop of HE washers. The more I research washing machines the more evident it is that all the new machines, regardless of manufacturer, are poorly designed and one cannot expect them to work for much longer than their warranty period. The experience of buying a washer and keeping for 15 to 20 years is a thing of the past. I am limited to buying the washer's replacement from Home Depot to utilize the store credit and based on my previous experience an extended warranty is an absolute necessity.

The promise by Asurion of having the e-card in my in box within 48 hours and then failing to live up to this by citing a secret policy of having an additional 72 hours to "deliver" the email is what pushed me over the edge. I was already frustrated by not having a functional washer for almost a month. Afterwards any contact with the many Home Depot/Asurion agents in which they express sorrow for my experience but have no ability to actually make anything happen does nothing to ease my frustration. All this would have been avoided if the email that I received from Asurion accurately stated the time frame for the reimbursement.

It is now well past the 72 hour delivery time for receiving the e-card reimbursement as promised by Asurion. When I called to find out what is causing this additional delay the Asurion Phone Service Rep supervisor tells me that the next department in the chain that sends reimbursements is closed on Sunday and for Labor day. He says the earliest I can expect the e-card is on Tuesday. As a result I cannot take advantage of the Labor Day sales at Home Depot nor the free time I have to shop. At this point I find it almost amusing to see what the newest reason for Home Depot/Asurion failing to live up to the original promise made to me will be. I can hardly wait to see what the next installment of excuse creep is for Home Depot/Asurion failing to live up to the terms that they set. The bottom line is that there is no e-card in my in mailbox, that nobody can take any action to make it happen, and that Home Depot/Asurion cannot be believed or trusted in what they say will happen. I would not be the dissatisfied customer that I am if the expectations for my reimbursement were correctly communicated in the original email that I received from Asurion.

On Monday, 9/1, I received a phone call from another Asurion agent. Regretfully I did not get her name because I wish Asurion to know that she delivered superior customer service. She asked if I am using Gmail for my email and the answer is "yes I am." She suggested that I use the search function in Gmail to search for CashStar. This revealed the email CashStar sent containing the link to the e-card. It was sent on 8/28. This email was not visible in my Inbox or in the Spam and could only be revealed with the search. I can only hope that this is shared with the other service agents.

So all is good now and the universe is in balance once again. Fortunately this individual possessed knowledge of the vagaries of G-mail. She turned around my dissatisfaction to satisfaction by her knowledge and her professional manner. It turns out my issue stemmed from the actions of G-mail rather than the actions of Home Depot/Asurion and as a result my understanding of the facts were incorrect.

I called a total of four times-one time I was told I had received the stone and was just waiting for the J channel, which was not true! Finally I received the stone on August 14th. The stone was shipped in 4 boxes, one of the boxes holding the corners was open with tape around it, the other 3 were sealed. The color was nothing like that shown in the tiny picture in the catalog. It did not match the siding on our house at all. I went to the Pro desk, where I had originally ordered the Exterior and spoke to Sara and explained my situation. She said that it was a special order and could not be returned. She was rather rude. I then contacted the supplier (in Erie, PA), who told me that it could be returned and I would just have to pay the freight.

The supplier in Erie called the Jamestown Home Depot. When I took the unopened boxes there, I received the run-around. Sara was again at the Pro desk and said she had to find a manager, even though she said the supplier in Erie had called them. She was gone for about 20 minutes and said she couldn't find a manager. She told me she would have someone unload the items from my car to return them. That took around 15 more minutes. The person unloading my car (Angel) was polite. He accidentally took them to the returns desk, which caused Sara to be rude to him in front of customers by reprimanding him about it. To get the items from returns to the Pro desk took about 7 or 8 minutes (a 2 minute walk at best). Sara looked over everything & said she would not accept the opened box of corners. I told her it was shipped to me that way. It made no difference.

She said she had to call the supplier. No, she would not accept the opened box. She then told me she was working in conjunction with the supplier to take care of this. I told her she never offered to help me when I first came into Home Depot and asked for her help. She said the supplier was closed then (not true). I said that she had never offered to contact them, she then glared at me and walked away. She came back about 3 minutes later and said she had spoken to her manager (surprise! She could find one!) and would take back the box of corners. Of course I was charged a 30% restocking fee PLUS $350 shipping - over 50% of what I had paid for the Exterior. I was treated extremely rudely by Sara. This will be my last time shopping at the Home Depot. Who needs to be treated like that, plus charged exorbitant fees?

My husband called an appliance store around the corner, ordered the part (it was delivered the next day) and installed it. He had the fridge up and running in less than 24 hours! Now we are being food loss claim since we chose not to wait FIVE weeks and fixed it ourselves. I have filed several complaints with Home Depot and the Extended Warranty Company. I called 1-800-Home Depot several times and was patched through to several different individuals that I could barely understand and were not sympathetic to our situation. We were not offered any alternatives whatsoever. It is an outrage to be expected to go five weeks without a working refrigerator. We will NEVER purchase a major appliance from Home Depot again.

6. faulty in stock numbers on website

I can't get these knobs anywhere else. I will be returning them and going to Lowe's.

It’s been a month so far and so far nothing. I am without refrigerator in my kitchen for a month and nothing yet. Don't purchase these warranties. They did have my email address wrong and when I kept calling to see if they had it changed on the 4th call I spoke with supervisor and ask him could he please email me so I could make sure they had it right. He says oh I can't do that. Well then why didn't they pick up the phone and call me. I know you have my phone number since I had to enter that as a "contact number" right. Now that I have read all these complaints from others I'll feel really, really sick about this. The first guy I spoke with told me "would you like to know how much we are refunding you?” I said sure. He said $1,299.00. I said great. I am now betting he shouldn't have told me that information. I told the supervisor you know what this has taught me... He said what’s that. I said stay away from extended contracts. They are a nightmare.

They flat out refused. So I called LG and explained to them the hard time I was getting from Home Depot, so they called and put me on conference with them and LG said they had no choice but to honor the warranty. Again, they refused so LG went and did a buy back for me. They cut me a check for $1165.00 that's a $1800.00 difference from what I paid but something is better than nothing. It covered the cost of my new Samsung fridge from Jetson's appliances. NEVER will I purchase an appliance or any type of tools from the Home Depot.

DO NOT buy their extended warranty; they will not honor it if the repairs get to a certain amount. I spent days on the phone and only got grief from The Home Depot. I left out the part with the $385 worth of food we lost in the 9 days without a fridge, sent them a receipt for $385.00. ALL perishable food: Dairy, meat and veggies. Got a call this morning from The Home Depot and they said they are sending a check for $85.00. They must not have seen the three (3) in front of the 85.

Now, the 24 months promotion term ended and I see in my account $1,700 balance due more, and that's besides the 29% APR, applied to the full balance. I contacted the company and they explained that they added interest for the period. So I have now interest charged on interest. I have a doubled amount and the huge APR applied to the whole sum. I'm in shock. What is it? Why didn't they tell customers about consequences of their "Promotion" before those customers make purchases, so that customers would make an informative decisions about use this card or it would be better to avoid this promotion which will bury them into the huge debt?

Is this normal for a bank to charge close to 60% APR? I know there are some companies who use this technique, but they write it right there at the promotion that after the promo period you will have the entire amount with accrued interest added. But most banks apply their regular APR to the balance left on the account after the promo period. I would never use this promotion if I would be aware that I will end up with this situation, like now. Who would use this promo if they would be aware?? I would be grateful for any advice and evaluation of this situation and this practice. I understand that banks can do whatever they want, but there should be some limits, just normal human common sense.

I have shopped many retailers and have never experienced such a disrespectful gesture let alone learning after the fact that he is a manager. My wife got very upset and told me to write this letter. I use to work with Pat Farrah back in the day at Homeco. Pat, if you read this I am sorry, but the customer service that I know you taught us in the late 70s to what my family experienced was a outrage of disrespect. I am sorry but we went to Lowe's and used the Home Depot online coupon. We left this as a 2 Star because your door greeter was very helpful and explained who ** was and that is who he is a "Rude jerk!"

When I came back, I still hadn't seen anyone other than the cashier so I asked who was around to offer help. She directed me to the room and said that the guy was there cutting keys for someone. I went there and I waited a minimum of 15 minutes and he was still cutting keys so I got frustrated and left to see if anyone else was around to help. Would you believe there was no one around. My friend and I went to the next aisle and looked for the yellow ladder because of course, the wood we needed was on the second level and we couldn't get any down any other way.

Just as we were going to start climbing on the ladder, I saw 2 guys - one driving a machine that lifts, skids and the other was just there to wave flags and close off areas for safety. I called out to them and asked if there was anyone around to help and that I was frustrated with the service. One of the guys then went to find the same guy and told him to come and assist us and after we had taken down 3 pieces then he came over to help. It took us about 20 mins to get all 20 GOOD pieces of wood. We said to him that he need to tell his Manager that they needed to put more people on at night to help. He said that from 8-9, there is only one person in the building material section and we replied that it affects customer service and that was ridiculous. Now once we had finished getting the wood we needed, there was a guy waiting for him and a little way down was another couple also waiting to speak to him... and there were other people milling around the area.

I just find the level of service for Home Depot especially in that department absolutely ridiculous. This is the very reason I always go to Lowe's Canada - their service is far better. They have more staff, more trolleys in the areas it should be and even help to put it in the car. The staff are friendlier and the waiting is far shorter than at Home Depot. I have to say that they lose out on a ton of business because of this very reason and they really need to listen to the customer and make positive changes. I will never go back to Home Depot for any building material/renovations until their level of service improves. - **Frustrated Customer**

When I came back I still hadn't seen anyone other than the cashier so I asked who was around to offer help. She directed me to the room and said that the guy was there cutting keys for someone. I went there and I waited a minimum of 5 minutes and he was still cutting keys so I got frustrated and left to see if anyone else was around to help. Would you believe there was no one around. My friend and I went to the next aisle and looked for the yellow ladder because of course, the wood we needed was on the second level and we couldn't get any down any other way.

Just as we were going to start climbing on the ladder, I saw 2 guys - one driving a machine that lifts, skids and the other was just there to wave flags and close off areas for safety. I called out to them and asked if there was anyone around to help and that I was frustrated with the service. One of the guys then went to find the same guy and told him to come and assist us and after we had taken down 3 pieces then he came over to help. It took us about 15 mins to get all 20 GOOD pieces of wood. We said to him that he need to tell his Manager that they needed to put more people on at night to help. He said that from 8-9 there is only one person in the building material section and we replied that it affects customer service and that was ridiculous. Now once we had finished getting the wood we needed, there was a guy waiting for him and a little way down was another couple also waiting to speak to him..... and they were other people milling around the area.

I just find the level of service for Home Depot especially in that department absolutely ridiculous. This is the very reason I always go to Lowe's Canada - their service is far better. They have more staff, more trolleys in the areas it should be and even help to put it in the car. The staff are friendlier and the waiting is far shorter than at Home Depot. I have to say that they lose out on a ton of business because of this very reason and they really need to listen to the customer and make positive changes. I will never go back to Home Depot for any building material until their level of service improves.

** Frustrated Customer **

So the reason I am so upset about this mess is that NOWHERE on the paper work, NOWHERE on the machine, NOWHERE on the Tool Tip Sheet, NOWHERE on the website and at NO TIME did the salesperson say anything about the fact that these machines tip over VERY easily. I truly feel this is an issue. I was hoping Home Depot would be willing to work with me on refunding the money for machine we got no use out of.

Got a call back from the rep and store manager that said, "yes we are charging you over $400 for a machine you could not use," and that I should have read the manual. I asked for all of this in writing and they would not put anything in writing and the corporate office said I had no one higher to speak to so she is closing the complaint out.

As we left, my children were both crying profusely because we had intended to use the tire pump that day so that they could use their bicycles. When I got home, I called back to the store and spoke with Enoch, the operations manager. He said the cashiers in questioned would be trained. I asked when the training would take place. He said he didn't know. I asked for a letter of apology, not only because policy was not followed but also because my children were left in tears. He refused to send the letter. In other words, he would not guarantee any follow through on this matter.

I prefer coming into Home Depot than Lowe's. I have never been to Lowe's, but the treatment I received from this young girl made me believe I cannot receive better service from anyone else. By the time I was ready to check out, coincidentally, she was checking out our merchandise. We had ample questions, and she explained that she would try her best because she is fairly new. Despite her lack of experience that 'she' may think she has, she helped get breakers, she helped scan and put away our stuff. She called for someone to help us load tiles and drywalls into our vehicles. Customers lined up at other registers were frustrated. She helped take care of Everything!

I have gone out of my way at this time of night to write a survey about her because I cannot believe I was treated so nicely - she went out of her way to help us every time! I asked for her name, because I would like to hit a review about her on the internet. She was alarmed that she had made such a big difference to my shopping experience. I am pleased to see Home Depot hiring and giving opportunities to girls as beautiful, passionate, and as caring as her. Keep it up, Home Depot. Please, acknowledge this young girl. She has potential - great potential. I hope to see her reach heights in The Home Depot. Wish you the best, Miss Neetika **. If customers review this and see her, please recognize and compliment her. Very, very nice experience from this young talented girl.

To sum it up we did not want the table but was told to call back to the online ordering department since that is who we ordered from. My wife called and was told they found another table to send us and it would be sent to the house and we could go ahead and put the chairs together so we at least had something to sit on. Three days later we called to check on the table and was told they did not have a table and no order was put in for one.

We called the customer service department and told them to come and pick up everything and also call my credit card and told them we would not be paying that charge. They credited our CC and said they would also be calling Home Depot. One week later the store came and finally picked up everything and said we would receive a credit in about 3 days. Two days later we received a credit but what they did was credit for a door we bought instead of the table & chairs and the door we still had and it is being installed on August 5th. Finally we called for the 8th or 9th time since the beginning and got someone that is suppose to credit the table which I have not seen yet. I am in sales myself for over 20+ years all I can say is to anyone please reconsider if you are planning to buy from Home Depot. This was the worst I have ever seen, been in or been told and I am not alone.

Good Luck if you have an order from them! One thing I did not mention they did give us a $200 gift card for a new set which was nice but when the new one came in we had to drive 1 hour and pick it up since the delivery company for them said they were not sure when they would be in our area and it could be up to 2 weeks.

On June 11, I called Home Depot's customer service and was told that there was another mix-up with the warehouse or trucking company and given another estimated delivery date of June 19. On June 20, I was having a housewarming party for my new house and was really counting on this patio furniture for seating and aesthetics at the party. June 19 came and went and I called Home Depot's customer service yet again to let them know the furniture still has not arrived. I also contacted Home Depot's corporate office and put in touch with a gentleman that I thought was really going to help me.

I was given a estimated delivery date by the corporate Office representative of July 10, 2014. I was also told that they would email me a tracking number which I never received. The furniture finally showed up BROKEN, July 25th, so I get to start the process all over again. I have already missed several days of work, and countless hours on the phone, not to mention credit card late fees for missed payments because I refuse to pay for something I don't have. This is truly a nightmare!

Next day I began the process of painting my Shed. The shed is a log cabin look and I wanted it to stay aged yet protected. As I began spraying I notice that the paint was white. The Home Depot paint guy stated it would go on white and dry clear. Three sides were painted and all white, I opened a third can of paint and noticed that it was different from the first two, was it not shaken right? No!!! the third can was clear paint the first two were WHITE! Now my beautiful log rustic looking shed is WHITE! yuck!!!

Home Depot is trying to assist me in making me happy and returning my shed to its original look BUT is it true that I have to pay for everything first and then they will reimburse me? It is going to be over $3,000 I do not have that kind of money! The guys in the paint department are telling me that they can fix it all. The manager is making me do all the leg work and I am not sure if I am going to get my original shed back that I bought.

I was told that it was a vendor issue but the vendor could not be called because it was after 5 pm EST. However, I was later told the particular vendor was in Illinois, and at that point it was not yet 5 pm in Illinois, an inconsistency among representatives which would later become a recurring pattern. I asked for the number to the corporate office and was told the number was 1-800-553-3199 (which another representative later told me is not a number that exists in their directory of numbers) and then I was transferred to Jasmine who I was under the impression was in some sort of position at Corporate, although with all the ** I was told tonight, I find it hard to believe anything I was told.

When I asked Jasmine the number to the corporate office, she told me it was 1-800-466-3337 (which I was later told is actually the number for the Extended Protection department). When I called that number, I reached Brandon who was also unable to answer my questions and told me the number to corporate was something completely different (1-800-654-**) before transferring me to Michael, a "resolutions expediter", who also provided no resolution. When I realized I was being given bogus numbers by numerous people rather than being given the actual corporate office phone number, I found it myself online and called directly myself to leave a voicemail for Frank Blake since no one else can provide me answers.

Once the voicemail was left, I called the online customer service department again and spoke to both Albert and Cheryl who refused to transfer me to anyone if I did not provide them with identifying information, which I told them I would provide when I was transferred to a corporate supervisor, but I was never transferred to anyone - rather I was told I could not be helped. I did reach one representative, Tishan, who was able to give me the number to the corporate customer resolutions department (1-877-467-3057) almost 2 hours after I had asked someone for the corporate number in the first place which is absolutely ridiculous and horrible customer service. Tishan suggested I request that the product be shipped from an alternate vendor so there would less of a chance of it being damaged and used upon receipt IF I chose to reorder.

After holding for nearly half an hour to speak to customer resolutions, my call was answered by Carolyn, who was also unable to answer my original questions. She informed me that the product I ordered is only distributed for Home Depot by one vendor, so an alternate vendor was not an option. Rather she was trying to upsell me a product which was priced at $150 MORE than I had paid in the first place claiming it was an "upgrade" when in reality the difference between the two products is very little. When I told her this product was out of the range I was looking to spend, she told me a gift card would be sent to use toward the product and that the store I was going to have to go get it at would decrease the price some to get it closer to the price of the FIRST defective, used product I received and then had to return to the store myself to ensure it was credited properly back to my account.

The second product was discounted some because of the problem with the first, so now the product Carolyn was suggesting was still more than the price I paid even with the "gift card" (which is most certainly not a gift when I have to use it to purchase a product that isn't the one I originally ordered) and the "discount" the store was going to apply, PLUS I would have to go to the store AGAIN to purchase the product. All absolute ** and inconvenient which is the reason why I made my original purchase online for HOME DELIVERY rather than in a store. I was also told that I could not receive a refund for the product when I placed it out for pick up for UPS. Rather no exact time frame could be given for the refund because I would have to wait for UPS to pick up and transport the product, and then wait for the return to be processed wherever it went.

Since this was unacceptable, I had to take the second broken and used product back to the store to ensure I was refunded my money in a timely fashion rather than whenever since no time frame was given - another HUGE inconvenience. After waiting on hold to speak to someone else for nearly half an hour, I finally gave up and called the online return department again - no answers still could be given to my original questions, and the representative was talking about resending a product when that had not been requested OR discussed with me in this conversation.

I don't know what kind of business that Home Depot is running but it is downright shady, and trying to resolve an issue is nothing but a waste of time full of bogus information and transferring between departments - none of which can resolve anything. Apparently ordering online is a crock of ** as well, since the products that are represented as new obviously cannot be guaranteed to be such since I received not one but 2 broken, used products in less than 1 week. Being that Home Depot is not the only major home improvement retailer in the market, I would expect that the company would take better care when selecting vendors, and would check to ensure that new products are being distributed for orders.

I would also expect that a customer could actually receive legitimate answers and assistance when they reach out to customer service, rather than having to spend over 4 hours being bounced around and lied to with no resolutions. Now I have reached out to the CEO of the company, to find out why when I ordered a product from Home Depot online, was I sent used and broken products twice in one week? Also what happens if there is a "third strike" if I reorder and receive yet another used and broken product? Why would I want to reorder a product from Home Depot AGAIN when my expectations were not met on the first and second attempts to purchase a product?

Finally after FOUR weeks, their contractor called me to set up an appointment for this Wednesday (Yesterday). So I took a day off yesterday and no one showed up, not even a phone call.

I called the contractor today and they said they no longer hold the Home Depot account and Home Depot should have called me to let me know. I then called the store again. This time the service desk transferred to someone and no one picks up the phone. After a while I got transferred back to the service desk. And this repeated several time and I am on the phone for over 30 minutes and still not talked to anyone about my problems yet. Finally someone answered but said the one who can answer is not here, so he asked my number and said they will call back. Of course no one called back.

This is unacceptable and I will cancel my order over the next few days. Unhappy customer.

There was no way for me to know that the posts were incorrectly installed. I am now reading about installing vinyl fencing and it states to never install a vinyl fence on a cold day. The day Home Depot installed my fence it was so cold that I couldn't stand to be outside for one minute. I couldn't believe they were actually installing the fence in that weather. They should have known better. I feel because I am a senior citizen, they have taken advantage of me. I had an inspector look at the fence and he said the posts were not dug deep enough. Please do not ever have Home Depot install any fencing because they do not inspect what their contractors are doing.

When I called NONSTOPDELIVERY, no one answered. I left a message with them, and called Home Depot back to cancel my order. On July 22nd, I called Home Depot back to inquire into when they would get my refund processed. I was still being charged over $500 for a patio set that no one knew where it was. I was very surprised to realize that it was still on its way to my house because apparently no one cancelled with the shipping agency!!!!! Now, I have to wait until the product is cancelled, turned around, and arrives back at Home Depot's warehouse BEFORE I GET MY REFUND!!!!!! This has absolutely been the WORST experience I have ever had ordering online. I will never purchase from this company again... online or in the store. They are TERRIBLE.

Retaliation: I was wrongfully terminated for not snitching on another employee. A new minority cashier (Vietnamese?) improperly processed a discounted purchase I was entitled to as a military veteran (Mother's Day flowers). The Loss Prevention interrogators, one black and the other white, accused me of being in a conspiracy to defraud the store (Having paid by credit card, I didn't discover the error until later after having left the store). The interrogators said I was required to turn the cashier in. The fact that I did not turn him in was proof that I was in a conspiracy to defraud the store. Then they fired me on the spot (7-12-14).

Unsafe Environment: The Home Depot environment is stressful and psychologically unsafe. Because of the unsafe environment, there is no way I would snitch on a fellow minority for his mistake as a rookie and cause him to be fired. It's not like he shot someone. The atmosphere/environment is such that to snitch on someone's mistake is suicide. In being ostracized by fellow workers, there is the danger that the person you snitched on may be the favorite of your manager. These managers will take revenge on you via employee reviews, lousy job assignment, a cut in hours or fire you, etc. The unspoken rule here is you keep your mouth shut and mind your own business. There is no procedure or safe procedure in place to bring the matter up with management. Gossip travels fast here. There are no secrets...lots of petty politics. The normal conditions are stressful; to snitch or complain is to bring hell upon yourself. It is my understanding and accepted American business doctrine that if the cashier is not performing, it's management's fault; insufficient training, lack of supervision or insufficient experience for the job assigned. Furthermore, when I made my purchase, I was off duty... I was a customer and not responsible for the performance of a cashier.

Discrimination in various forms. Racism: The interrogators accused me of being in conspiracy with the rookie cashier. Their proof was the fact that we are both minorities, that we both live in Pittsburg, CA and there is a lot of crime in Pittsburg and that we routinely participate in criminal acts. Lack of training discrimination: for us entry level minorities. This is how it works. Most of us minorities working in the sales associate department are the lowest paid employees. We receive minimum training in spite of being essential sales people. We are required to be pleasant to the customers, have product knowledge and help facilitate the sale process. Our function is an important part of the success of Home Depot.

However, after the minimum break-in training, we are left to ourselves to accumulate more training and knowledge in order to do our jobs proficiently and hang on to our jobs. On our own means in between servicing customers which leaves us precious little time for advanced training. There is no regular training programs in place where time, place and materials are set aside for further training. Further training for us means we need to kiss up to our immediate supervisor or fellow veteran employee for the information we need...if we and they have time between servicing customers. Our immediate supervisor or fellow veteran employee is not required to share their knowledge. Naturally, this puts stress on the new employee trying to gain knowledge in order to keep their job and advance.

When a new employee comes in with inherent experience or is a quick learner, he/she becomes a threat to others because job security does not exist. Add to that environment the factor that people are being fired for the smallest infractions or harassed until they quit. So you end up with minorities competing with minorities trying to curry favors in order to keep their jobs. This is because there is no training system and no fair promotional procedure in place. It's a dog eat dog environment on purpose. Asking for more pay can lead to trouble. You are replaceable. Of course, if the new employee is inept, he poses no threat to others but is usually the victim of verbal harassment from others and in turn is stressed out. Under these conditions, it would be stupid to snitch on a fellow employee and in turn suffer the consequences.

Under these conditions, Home Depot is practicing a form of economic slavery. These are the similar techniques American slave owners used in the 1700s and 1800s. Rebellion was always a consideration when buying slaves for the plantations. Specifically, there would never be two slaves from the same tribe. Having multiple languages, the slaves were hard pressed to organize and rebel. Of course, the troublemakers were routinely whipped in front of their peers to keep them and others in line.

Home Depot does the same (whipping) by routinely punishing or firing for the slightest perceived infraction. There is no system in place whereas an employee's supervisor or other entity is made available to protect an employee rights. There is no system in place that allows a third party to witness the interrogation performed by Loss Prevention personnel. The behavior of these Loss Prevention personnel is akin to Stalin and German Gestapo techniques. You are harassed and coerced until you write a document to the satisfaction of the interrogators; then they fire you. There is no safe system by which employees can organize and voice grievances against Home Depot without retaliation.

Home Depot hired extra security personnel specifically to prevent me from passing out informational flyers to fellow employees in protest of my wrongful termination. A store manager was seen grabbing my flyers out of employees' hands and ordering them not to read it. Extra security personnel were seen on Sunday, July 13, 2014, at the entrances to the Concord Home Depot specifically looking for me. On this same day, I received an email from the area Human Resource office asking me to call her (I didn't). This confirms my belief that the unsafe environment is purposely in place to prevent forms of employee rebellion. There is no doubt in my mind that any union considerations will be ferociously fought by Home Depot.

Intentional lack of training: an important fact is that the intentional lack of training ensures that this group of sales associates (mostly minorities) never get to climb the corporate ladder or improve their skills such that they can justify a substantial raise. If you are proficient and demand a raise, they find a way to get rid of you. I was very proficient and well liked by all. It may be possible that I was fired to keep the others scared and insecure about their jobs. Insecure people do not ask for raises. Denying training to a specific group of employees while giving training to others (higher management) is a form of discrimination. Upper management have regular training, promotional procedures and raise procedures in place. We just get lip service.

Discrimination by irregular work hours: I worked as a sales associate. Most of us are minorities. Most of us prefer to work full time and would love to enjoy the same benefits that higher management enjoy; such as training to enhance our careers and to justify raises; medical and vacation benefits, etc. However, we are not allowed to be full-time workers even though the labor demands are there. The hours are hellishly irregular (Example: Monday 6am to 1pm, Wednesday 6PM to midnight, Saturday 10am to 8pm, Sunday 1pm to 9pm). Then it completely changes the next week.

What does this mean? It means it is very difficult to have a second part time job to supplement our income. It means most of us are living near or under the poverty line. It means we really need to hang on to this Home Depot job. It means we dare not complain or make demands for fair treatment. The slightest infractions can get us fired, assigned to a lousy job or worse, a cut in hours. This is the method they use to keep us insecure and from making any reasonable demands. This in turn formulates a very stressful, insecure, psychologically unsafe working environment which is illegal.

The benefit of the policy of irregular hours to Home Depot: by intentionally establishing an insecure environment as explained above, Home Depot is able to keep the salaries extremely low. Irregular hours almost guarantees a stunted learning curve which is used against us to justify no raises. We are hired with promises of fair promotions, etc., but fired or motivated to quit when we become to proficient and asking for our promised raises. On the other hand, management has the security of regular hours and training such that they can plan their lives around their job. We have to jump when called upon and required to execute our jobs regardless of our experience or training; and punished if our performance is deemed substandard. The punishment is low wages / no raises.

Denial of benefits to minorities: this is another form of discrimination. We sales associates are the cornerstone of a store's generating of profits. But the Home Depot system is deliberately set up so that our specific class of workers are not allowed to benefit from the profits along the same formula as the middle and upper management class. We are required to generate sales but not allowed to share in the profits and benefits. It seems to me illegal for Home Depot to have two sets of policies for their employees.

She called twice and nobody came, I went out and double checked the sign and went back in and still no one showed up. Finally asked her to call the store mngr. Finally a guy named Jay showed and we went to show him the sign, an associate had removed the $5.88 and left the sign holder blank. I sent 20 minutes on this ordeal and finally got rang up at $5.88. Called and complained about the situation and asked the store mngr to check out the situation and call me back. He has NOT called me back after 3 days, I am still not happy and I am elevating my complaint!

I would highly recommend finding another building supply retailer if you might need to refund anything. They gladly took my 3000 dollars immediately but find it difficult to part with the 359 I expect in refund for the door. VERY VERY poor customer service and I will think twice and probably only once about spending any money on supplies at home depot in the future. Sad way to do business.

Home Depot ordered parts ISM410036BRZ from Unique Home Designs by phone, to be mailed to my home in 7 to 10 days. I have not yet received them. When I called Unique Home Designs again they demanded I contact Home Depot for order status. So I requested order status from Home Depot. **, manager at store #3504 promised to get right back to me with order status. I have yet to hear from her. Matt, the associate at store #2504 in Door Dept is awesome! He went out of his way for me and stayed overtime. BTW the Delray screen door model has been discontinued at Home Depot.

Original Review: July 8, 2014

The website is very confusing. It asks if the consumer would like to "pick up at store" or "deliver". It showed that there were 5 mowers available at the store, so I'm thinking, it's coming from the store. WRONG. When I called the delivery dept. at the store w/in mins. of the order, it took them 5 hrs. to get back with me, to apologize, but being it was ordered online, we would have to wait about 3 wks for it to be delivered from the manufacture.

After a week, I spoke to the asst. mgr. at the store, and he did have the identical one delivered from the store. Prior to me calling him, our credit card did show the website charge, but then the day before, and day of my calling and speaking to the assist mgr., there was no charge showing up on the credit card. (So I am thinking that maybe Home Depot finally cancelled the online order, and all is well). However, after the lawn mower was delivered from their store, I noticed now that our credit card was being charged for 2 riding mowers (which is not cheap). I have been requesting for this website refund to be returned to my credit card but still waiting for the refund.

On June 23, the mower was finally returned to the store, (the next day, I went to the store to get my refund) I waited patiently for an hour at the service desk, while they looked for the lawn mower and paperwork, and they finally located the mower. The woman at the service desk apologized for the long wait time, but did assure me that I could expect to see a refund within 3-5 business days. 2 days later, get a call, now they are saying it will be after July 4th to get the refund. I ask what is going on? The store and the website are just pointing fingers at each other, and in the meantime, I am still waiting for my refund. Someone in customer service promised me a gift card for my inconvenience.

Why does that not surprise me. Just yet another lie from Home Depot.

We are and have been paying interest on a 2 lawn mowers, totaling well over $2500.00 with interest. Again, been getting charged now for almost 6 straight weeks. And Home Depot and their associates just don't care, and they speak to you like you are bothering them. I won't be "bothering" them anymore. I am done with Home Depot. There are way too many competitors out there. I don't need Home Depot's B.S. crap.

When they got here, they were delivery people, not a repair.... So guess what, after 6 phone calls later, no help. I have a washer that doesn't work... So my advice to anyone that buys for them beware. They are not responsible after you buy them. You don't even contact them. It's like it's no longer their problem. Service is no Home Depot. Read fine print. If you don't refuse order at time of delivery, guess what, it's yours.

I thanked him and continued to walk up and down the aisles just looking at the products. I eventually grabbed a second circuit breaker because I second guessed myself and didn't want to grab the wrong one. After a while I noticed that I kept running into the same manager, he seemed to be straightening all the aisles I went into. I brushed it off as coincidence until I went out into the garden section and noticed the same manager out here as well. I saw him call another employee over and whisper to him and then shortly after every time I turned around the employee was behind me. I walked back into the main building and continued to wander up and down aisles. This employee following me down every single aisle from the garden section to lumber. I finally stopped and stared at him and said are you following me? The employee replied smugly no I'm just providing excellent customer service.

After this I went down each aisle, I had grabbed a product from and put it back making sure the employee saw me put each item back. Still the employee continue to follow me and when I reached front doors the manager was standing at them. I passed through the doors without setting them off since I had no merchandise on me and the manager and employee both exchanged glances then continue to follow me out into the parking lot. Just before I got into my car at the manager said if you have anymore questions about wiring just let us know. I replied well your friend following made me uncomfortable and I don't think I'll be back. The manager then replied very insincerely - oh sorry. Even though I was out of the store and hasn't taken anything the other employee still followed me and stood about 5 feet away from my car as I got in and walked behind my car as I pulled out of the parking lot. I took nothing and I feel that strongly because I am a female they assumed I was stealing because the items were high priced.

At check out the self service check out woman was quick to help us through. As the prices came up, we noticed the 20% off did not come up and we inquired about it. The check out woman looked it up and informed us that the 20% off only applied to patio furniture. Feeling a bit confused, we asked her to check on it. In the meantime, my daughter walked back to the patio area and took this picture of the pergola price ticket with the 20% off sign attached. The patio department manager came over to talk to us and explained that on closer examination the sign did say it applied only to patio furniture. Ok, but that is very misleading, he agreed but told us there was nothing he could do. We would have to talk to the general manager. The check out woman called the general manager and eventually got him to take off $50 but that was all he would do. Begrudgingly my husband agreed to the price and paid for not one but two pergolas. Expecting a $200 discount we got $50. I could see the buyers remorse on my husband's face immediately.

We all felt dubbed. Since the general manager apparently didn't feel we even merited coming to talk to, my husband decided to go to him to state our case. The general manager "Z" was rude and dismissive to my husband, unwilling to acknowledge his misleading sign. Whatever happened to "the customer is always right"? We left home Depot feeling cheated and dismissed. We spent the ride home with a bad taste in our mouths, we would not return to Home Depot any time soon.

I had to buy seven sheets of OSB to replace the underlay at a cost of $78 which was not part of the contract. The sheet was cut 1/2" short for the gap at the corner which the workman covered with Tyvek. I called the HD Home Services foreman and demanded he come to the site. Two hours later he shows up. I cut the Tyvek to show the gap through which you could see the inside insulation bat. He asked what was wrong? I was disgusted that he thought sheathing with 1/2" gap is acceptable. He asked what I wanted done. Since it would delay and cost me more sheathing expense I asked him to at least seal the gap with foam. He drove off and 30 minutes later returned with door and window seal which he instructed the workman to use to seal the gap. I pointed out they were not taping the Tyvek, which is not proper, violates the application instructions of DuPont, and voids the Tyvek warranty.

He directed the workmen to tape all seams. He also admitted that all window edges should be taped, but failed to instruct his expert HD qualified and certified installers. As a result, the taping was only done when he was present and stopped when he left. I had to tape most of the seams and the few windows and doors I could get to while these installers were hanging siding as quickly as possible. Outside power outlets were taken apart and not properly returned to service, light fixtures were destroyed, sideways gashes in siding were used to slide over railing fasteners and over-sized holes cut to make quick installation over the railing connections to the house. Half the number of nails were used and the nailing distance was twice recommended by the siding maker. Bright common nails were used to nail pressure treated yella wood around garage frames. I demanded they use hot dip galv. nails, they refused.

A few days, the online status said "All Shipped" available for pickup June 11-16. I just called Home Depot and they told me the carrier only delivers on Tuesdays and Wednesdays which will actually be either June 17 or 18. I have guests coming this weekend (June 14 & 15) for a wedding and I was planning to clean the outside of the house. Obviously not going to happen now.

My husband abided as he had a return anyway and upon arriving at the service desk, the electrical employee argued with the CS rep to not allow my husband to return the breaker as it "had been used". Both my electrician and my husband let the CS rep know that the breaker has NEVER been installed, let alone used and was out of the box when we picked up the items from our online order. Eventually, the CS rep let the electrical employee know that she could handle it and completed the return and purchase of the new breaker. This in itself would not be a huge deal though we did want to let the corporate Home Depot know that the service we received was sub par.

Corporate Home Depot then informed the South Portland location of Home Depot of the incident and the assistant manager explained to my husband that the electrical employee walked that item to the service desk because it is policy to occasionally walk items of such value to the desk. I then followed up with the contact at Home Depot Corporate to find out whether or not this was true. I forwarded my receipt to her and the Corporate employee let me know that this is NOT the policy for that item and she wasn't sure why the Assistant Manager would tell me that.

She assured me that the situation would be handled at the store both with the employee and the assistant manager and that they would be looking to pull camera footage from the time of the incident in order to investigate and that they were taking the matter very seriously. We then received a phone call from a claims examiner for Home Depot who indicated that the management team did not feel that pulling camera footage was necessary as the electrical employee indicated to them that the reason he walked the item to the desk was to assist my husband in getting a SKU number for the item he was returning (this was also a lie). She then let us know that the store was sorry for what happened but didn't feel it required investigating and offered us a $100 gift card. My husband declined.

Just this past Friday, a separate (yet we believe related) incident occurred. A deal was advertised on the Home Depot website for a 12 pack of garage door lubricant for $4.27. My husband purchased the item online for in-store pick up and received a receipt indicating the same. When he arrived on Friday evening to pick up his order, he was given a single can rather than a 12 pack. He politely let the CS rep know that he had ordered a 12 pack and not a single can. The CS rep asked to see his receipt and my husband obliged. She agreed that the receipt showed a 12 pack and called her manager to rectify. The manager indicated to my husband that there had been an error on IT's part and that this price was a mistake.

My husband let him know he understood but that was Home Depot's error and they should honor it as it was not our mistake that they advertised something incorrectly, and did not notify us of the mistake before we arrived to pick up the item. The CS Rep also said to the manager "but he has a receipt for a 12 pack", the manager ignored her. The manager then picked up the slip from the desk (which had my husband's name on it) and his attitude instantly changed. He immediately said to my husband "how can you expect to purchase a 12 pack of these for the price of one can"? My husband said that stores do deals all the time and you can get items for 90% off on occasion, perhaps Home Depot was liquidating that brand, there was no way for him to know. The manager then told him, "I will give it to you this time but don't ever come back to this store again". This was the store manager, we believe he was dealing with the issue with the electrical employee from the previous incident and wanted to take revenge on my husband for the issues he had been dealing with recently.

I apologize for this being such a long winded email, I hope you can give us some guidance on how we can handle this and what our rights are. We are embarrassed and hurt at how we have been treated by this particular location.

On May 29, the second vanity came in and it was damaged but this time it was delivered by two person per my request. I rejected the product and received a RMA (return merchandise authorization) from HomeDepot.com. It is now June 6. I found out that the second return was rejected by Homedepot.com corporate... for no apparent reason. The supervisor on duty at the call center had to override it... Not sure if did it correctly since it takes days to see updates according to the customer service reps. I have asked for managers and officers of the company and I get nothing. Their business practice regarding customer service is shameful!

May 30, I received an email stating my order had accidentally been canceled and I needed to call Home Depot. After approx an hour on the phone, my order was supposedly replaced. June 6, I received another email stating they were unable to process my payment, which had been made through PayPal. During this call I was told the previous person I talked with had not actually replaced my order only adjusted the price. So after approx another hour, I was asked how I planned to pay. I went online to PayPal and it showed the original payment still pending. Home Depot insisted I supply another method of payment even though my original payment was not cancelled. I told them to stick it and I would go back to Bi-Mart. I had wanted these due to prowlers in my area. During this snafu waiting for these sensors, I had my truck broken into and tools stolen. If I had had those sensors that may have been avoided. Thanks Home Depot. I will use Other avenues to purchase items from now on.

At that point when my friend and I were waiting to be loaded, I told him that this was officially the best experience I had encountered at Home Depot. This is when it all turned south we installed all 37 boxes of laminate by Sun morning and called this store and they informed me they would have more on Mon which is Memorial Day - that was surprising. So Mon I was off of work, went to the store around 3 in the afternoon and they didn't get the order that they were supposed to receive. So I figured if I special ordered more I may get it faster. So I paid ordered and was told by Fri for sure but to go ahead and call throughout the week because the order should come in before that.

I called Wednesday and nothing after sitting on hold for 18 mins. Went Friday. After waiting at the counter at the service desk for 25 mins or so, the very rude lady started to try to help me as if I was cutting into her internet surfing time to find out that it was not scheduled to be delivered until the next Fri. But I could call the department manager tomorrow to check - his name was martin. The next day I called Martin and got an answer of Mon for sure. There was going to be 100 boxes coming in because I wasn't the only person that ordered this flooring.

Mon came and went. I called and spoke with Rick who told me he was the manager of the store and he said he has no way to order any particular anything and guarantee it will come in on any given day- and that it normally takes 2 weeks to get things that are ordered. How does any contractor afford to go to your store and get things that can only be gotten at your store and wait another at least 2 weeks to get product to finish. I would go out of business if you had to wait two weeks for any tire that I may order you every time you have to order them.

Seems to me people would have a hard time getting to work. I get better service when I order an item directly from China on eBay. Rick two days later has yet to call me back with answers. Not even consumer (doesn't) care from corporate Home Depot will call me, just a lonely automatic greeting email that meant nothing. As I'm typing this, I got a phone call back for the first time - get this it’s Home Depot and my flooring is still not there and the chicken manager can't even call. He had to have the department manager call. Go figure. Why is this acceptable anywhere. Offered me $100 back of the $2200 that I spent on just the flooring. Not to mention the trim and other incidentals still no good. Thank you Home Depot for reassuring the fact that I should have never left Lowe’s. I should have just ordered it from there. Never again, that's for sure.

All looked fine until the weather warmed up and I had the windows open to enjoy the breeze. I went outside to clean the window and discovered that there was no cladding over the exposed bottom part of the window. Instead there is a little vinyl flap stapled in two places up to a strip of bare wood. This window is built to fail as should it be open in a sudden rainstorm, the rain would hit the bare wood, travel under the vinyl strip, and rot the window out from the inside. In addition, insects can burrow under the vinyl between the staples. I have never seen a window so poorly constructed.

I have both Pella and Anderson windows in my home but my other Anderson and Pella windows are not made in this manner and it never occurred to me that they would make such shortcuts in this window series. I contacted Home Depot's "Initial Quality" department and was told that this was the normal construction of this window and if I should attempt to paint or seal the unfinished wood to protect the window, it would void the warranty. This answer is completely unsatisfactory. I urge you to take a look for yourself at the poor construction of this window. It would have taken just a few dollars more to run the vinyl completely underneath and seal it from the elements.

Currently, I am writing letters to Anderson and Home Depot to either replace or retro-fit my windows to protect them. I also want Anderson to stop production of these windows until they are made properly to protect the windows from the elements in order to protect future consumers.

So I went back to MARGARET and she called someone at Garden section to help me with grill. someone came but I forgot his name. He asked me what do I want and told him I want the Weber 310 Spirit. He checked their inventory and told me they only have one left and It's the display. I asked him if he can check the other stores if they still have it. He came back and told me they actually have 5 grill left. He entered the wrong number for the grill. I said great and asked him if he can help me bring the box to my car coz its heavy! He said he can but we need the bigger cart so I went all the way to the other end of the store to exchanged my cart. Went back to him with the cart and told me that all units are assembled and it's outside. Told him I can't transport it since its assembled so I asked him to check other store if they have grill that still in the box. He checked and told me there were 2 units in the box at Fremont branch. I went back to customer service to ask if they can call the Fremont branch and put one grill in the box on hold for me. Another lady helped me this time and talked to Fremont staff and told us that all their grill are assembled.

So we have options on how to transport the grill, either pay $80 delivery fee, rent a truck or asked my husband to pick it up after work using his car (Van). While waiting for my husband's reply, my daughter and I went to Big lots next door. Got the respond with my husband and he's okay to pick it up.

Entering the store again, AHMED saw me and said "you've been here for a long time, is everything okay?" I said almost done, just dealing with the transportation since the grill is assembled. He said "You can asked for discount. They might give you discount since it's display unit. If you cannot get one, find me and I'll give you 10% off." I said thank you and "I'll let you know." He's really nice to offered discount.

So I talked to the guy at garden section and I said I'm gonna buy the grill and asked if there's a discount but he said no discount bcoz its not display its assembled unit. He gave me the unit number so I can give it to the customer service and buy it there and tell them my husband gonna pick it up later.

Before heading to customer service, I was looking for AHMED hoping he can give me his 10% off discount but unfortunately I couldn't find him. I went back to MARGARET and asked if he can call AHMED but she said he's gone. She asked me why I'm looking for him, I said he offered me discount because there no discount on assembled grill. She said "I thought you don't want the display unit." I said I don't but I don't have any choice because there's no grill in the box at Fremont and Union city branch. She said "They're not the only store you can go to. There's Milpitas and Hayward branch." Then she left.

Thinking of what she said, it's not actually an option for me to drive all the way to Milpitas during rush hour and with my daughter which is getting upset and bored for so many hours we're spending there.

I was waiting for MARGARET to come back to me and help me to purchase the grill but I noticed she started organizing returned stuff. I waited for her to finish but when she grabbed another cart with returned items, I told her "Are we done here??? I'm still taking to you." She said AHMED is gone. I said "It doesn't matter, you left me hanging here. I'm here to buy the grill and what you said is not really nice. You told me to go to Milpitas or Hayward because you only have assembled grill. You don't deliver." She said "we deliver for $80." "Yes it's expensive that's why I'm thinking of my options on how to save money and what you want me to do is to drive all the way to Milpitas? You didn't even say anything, you just left me. Is this how you do your job? You shouldn't be here at customer service. You didn't even ask if there's anything you can help me with before you left me." She started saying "don't yell at me."

She's trying to defend herself when LUPE approached and asked what's going on so I explained everything from the beginning. MARGARET said "she's looking for AHMED but he's gone and he cannot give discount because he's from Hardware." I said "It's ok, but don't leave just like that." LUPE asked me "so what do you want now?" I said I wanna buy the grill. She said, "Ok let me help you." While I'm explaining what happen, MARGARET approached us again and still trying to defend herself so LUPE tried to stop her.

For me It's ok to suggest options to customer but it should be in a nice way and MARGARET, you shouldn't leave the customer hanging without asking if we still need something! You are so rude and you shouldn't be there coz you didn't help me, you made me angry not because of my entire experienced but because of your rudeness. I hope you will improve your customer service skills or else you will encounter customers like me who's been patient but got angry because of what you did. It's not my fault that you guys assembled all the units. I was dealing with that problem the whole time with no complaint. I was there hoping that you will help me and give me the best option.

I thank you LUPE for helping me with my purchase. She even gave me 10% discount.

Because of this misconduct, I wonder how many people are cheated with and the company generated unlawful earnings? I will go to the local store to verify, if they have not processed, I will pay it there.

My fiancee and I are landscaping our backyard for summer and had just finished a gravel, stepping stone/paver path that needed edging in order to pull the framing out. Off I go to Home Depot with a friend meeting me with (she's 5'2" & maybe 120 lbs) her truck to help me and my KIA haul about 400 lbs of stone, 3 N-Rich soil nutrients, 3 bags of topsoil, bamboo edging & fencing, 4 90-lb bags of QuickKrete, several plants and at least a few other impulse buys. I needed a larger cart and an associate helped me load from one to the other, and still no sign of my friend or her truck yet. I'll mention that I had lost my cell during the first part of our landscaping the day before, so communication was nonexistent. We were both equally aware that we just had to find each other the old fashion way.

After switching carts, I spent a few minutes looking out the doors for her truck, mindful of the scrutinizing eyes and suspicious associates milling around me, but I'm looking at needing two carts in order to purchase enough supplies to finish this job waiting for me, along with my fiancee, at home. I notice, parked right next to my car in garden, the white truck that I've been looking for and hightail it out the doors waving my arms and yelling for my friend to get in this store and help me. Almost immediately, maybe 5 steps out, I feel my arm being pulled behind my back with my shoulder being pushed forward and a plain clothed man in front of me, yelling "Home Depot Security."

My first reaction was to get these men off of me while repeatedly asking for identification, which these men refused and laughed at my request. I asked if either of them were officers of the law to which they both replied "Yes!" and "Stop Resisting! Stop Resisting!" and again, while in handcuffs, I continued to hear "Stop Resisting!" One of the men finally showed a badge which he slapped closed as soon as I leaned in to view what level of training and authority allowed this type of forceful and physical assault being used to place handcuffs on me. There was no threat of violence or flight; there was no approach that would have allowed this security team to assess the situation to determine the course of action and force needed to detain me, the subject.

I repeatedly asked for a manager, a female worker, a badge, an explanation. "Take it up with the judge" and "Tell it to the jury, it's too late for you here" was all I was told as they laughed and exchanged looks between telling jokes about how "ridiculous and stupid" I was and "only a disgusting piece of trash would make such a scene like that" while dragging me, crying and scared, back into the front doors of the warehouse, past the registers and many staring customers and into one room filled with employees and then another where I was sat down on a bench and told to "shut my mouth" because all I was doing was "proving what an idiot" I am.

I was called many names and asked questions to which I wasn't given a chance to answer but instead was interrupted by, "Don't even listen to her... She's lying anyway, that's what they all do. Just wait for the cop, he'll get here and all of a sudden her name will be something entirely different." This went on and on for at least forty five minutes. I tried to inform them that I was meeting my friend there and she was bringing her truck. The response was, "Oh... is this your ghost friend? Just your little imaginary friend?"

I asked for a manager and was directed to the security man who had been making most of the comments, I then asked for the store manager and was laughed at. Eventually a woman appeared, standing in the doorway. It was unbelievable that she had such a blank facial expression as she listened to these men berate and belittle me; accusing me of waving down the white truck so that my friend could pull up to the doors and we could load Home Depot merchandise into the truck and leave. Again, this is probably 400 lbs of rock, brick and pavers along with a rake and border plants and huge bags of sand, soil and gravel. It was unbelievable to me.

Fast forward another two months to February, again, with me chasing down updates I get a date for the door to be delivered and installed. The installers show up on February and the first words out of their mouths was, "I'm sorry, we have the wrong door." You can imagine my first reaction to this? It wasn't pretty and it wasn't polite. Then I told them to take the door back. I immediately started making phone calls to the installation manager(s) and after about 3 hours of phone calls, e-mails, Home Depot did concede and knocked a large chunk off the price for my aggravation... and to save them from having to haul the door back. As it turns out, it was just the transom that was wrong. This is an HOA and we have rules to follow. The transom window was one single pane, not 4 as required. "We'll expedite that transom right away!!"

Fast forward another two months to May, I start CHASING THEM AGAIN for a status. First I get a voice mail saying they don't have a status. Then a couple more angry e-mails later, I find that the transom has been received and we scheduled for installation May 27th. Sure am glad they expedited this... geeez! But gosh golly gee!! GUESS WHAT? Today is May 27th and I have not heard a peep out of them. No installers, no phone calls, no e-mails... NOTHING!!!! Wish I could say I'm surprised, but this apparently is par for the course with these guys.

(+30 days) A local repair shop called and said to come pick up the Dremel tool as they don't work on them. Home Depot did not make any effort to make contact, it was the local repair shop. The policy change the Home Depot has made sure takes away any faith I have in customer service. Sorry guys, you have lost a loyal customer and gained a very unhappy citizen.

So we waited, 2 weeks passed and since we were in the store again purchasing an item for another project, my husband asked to see the manager. She had informed him on the phone that she would have to send a truck to the other store to pick up the product, but after calling the other store while we waited, she said they had not yet shipped it. Seemed weird, but we paid for the flooring and they would call when it arrived. Couple of days later, my husband picked it up after work. The staff loaded it for him. There were supposed to be 20 boxes.

When he brought it home, there were 14 boxes that appear in good shape, another couple that, while boxed, were damaged. One looked like a large bite had been taken out of it. Something heavy had dropped on the end and taken a sizable chunk out. Another couple had the edge that fits into the groove of the other piece so the floor fits together, so frayed that it will be unusable. Several planks were not in boxes at all, just loose with the cardboard, and one was cut. When I checked the website, Parry Sound suddenly had 6 boxes for sale, while we were 6 boxes short and handed a bunch of junk. We have a bunch of pictures of the awful condition of this flooring. I was going to start installing it this weekend, but I guess we are living with the underfloor for now.

They were really proud to tell us about the upgrade to deliver the vanity to any room in our house all for the reasonable sum of get ready for this.... $460.00 with the original $100. Well you can do the math. All this for a $1200.00 vanity. No need to say but we cancelled the vanity. Now the Home Depot will not credit us the price of the Vanity until THEIR delivery contractor returns the vanity. What awesome (sarcasm) service we received from this great company, the Home Depot. Keep up the great work.

Bottom Line, Home Depot Contracts out to somebody - who contracts out to somebody, etc. Then you wind up spending more time trying to get it corrected. You're better off to take the time and interview an installer yourself. Then when you try to get your money back for the install - it voids your warranty, or any other issues. My advice is stay away from Home Depot for anything, but whatever you do, Don't hire them to do any installation.

So I went back to Home Depot after receiving the door to explain that I want the door exchanged for the model I had originally wanted. Well, not only was the supervisor at the store rude and gave me a brash attitude, she blamed me for not reading through the 5 page fine print. I then explained that 99% of consumers who make these purchases just take the order with good faith that the associate places these orders correctly. But not only did she continue to speak to me with a blame-it-on-the-customer attitude and tone of voice, she finally scoffed and said she would take back the door, but with a 15% re-stocking fee. But no way would I give them any more of my money with such a terrible customer service attitude.

Consider those two questions in light of my purchasing a single paintbrush and using the self-check out. There are others, but these two are my favorites. While a reader might think that I am just a grouchy old man who wants to whine, I would add that I have called this to Home Depot's attention on numerous times and even had a store manager (the Watertown, MA store) say he would look into it; nothing has been done. To add insult to injury, the outside company that does this survey for Home Depot is located here in Boston where I currently live. The underlying problem is whether the construction of the survey is done with any pragmatic sensitivity to an actual customer in a store--whether the questions make sense to a casual customer.

For example, since the survey requires a code, why couldn't the code clearly distinguish a self-checkout and thus avoid the stupid question about the "friendliness of the cashier"? Why couldn't a N/A appear with the question of availability of associates to load my vehicle when I only bought a paintbrush? The secondary problem is why, when this is called to the attention of the company, isn't something done about it other than "we will look into it." I think I should get the $5000 for both my suggestions and my offer to edit the survey.

I asked if HD CC customers would be getting a letter in the mail informing us of this policy change or this new enforcement of their existing policy. I was told no, "We will tell the customers when they checkout." Holy Batman and Robin, that is a cracker-jack customer service policy if I've ever heard one. Bye-the-bye, unlike Lowe's, you cannot get the 5% off online purchases either. They also have a policy that if you use store credit to purchase something, the remaining amount of the receipt does not qualify for the 5% discount either.

This policy should be a great boom for Lowe's. Once people are told that they need a Lowe's CC to be able to use their HD CC for a discount, they will flock to Lowe's to get a store credit card that you can actually use anytime in the store or online. What happened to "the customer is always right"? Home Depot should put up a sign saying, "We don't care what the customer thinks or wants; it's our store policy." So what do they care if their store policies suck! They're here to make money not satisfy their customers, or so it seems to me. Not so loyal Home Depot customer anymore.

She said this conversation is being recorded, I told her GOOD! GET ME A MANAGER! Now the Manager comes on and I tried as patiently to explain my issue and also told her I will not be paying for anything, this was a defective part and is not my fault. I had already spent $300 for the install and will be charged again to replace the fill valve once received! I will not be paying for anything else. Her (manager’s) response was she would call the manufacturer TO SEE if they can replace that part and if not I may have to pull up the whole toilet, package it and send it back for another toilet. REALLY???

I asked her who was going to be responsible for the labor fees for the install, then uninstall and then reinstall. Her response was we will cross that bridge when we get to it. REALLY? I then asked for HER manager, she told me I will hear the exact same answers and get the same results. I asked for the Kohler number and I would deal with them directly and she gave me the most ignorant reply. She said "Well that might not be the real manufacturer." Now I just outright floored.

I asked her when I could know if that part could be available or not. She said "up to two weeks”. REALLY??? I said "Then I'll have to wait more time for it then to be delivered?" She said "That's just the way it is." I told her that the way they were all doing business over there was the most PRIMITIVE thing I had ever heard of! Her attitude was basically "I understand your frustrations, but this is just the way it's going to be!" WE ARE TALKING ABOUT A FREAKING $10 PART IN A NEARLY $400 TOILET!!!

After the exasperating conversation, I couldn't let it go. So I called my local HD. I calmly spoke with the manager there and explained what had just transpired. He told me he'd call me in 20 min. He did. He said my part would be here within 3-5 days through FedEx. That my name is now on file at Kohler and if there are any future issues I can call them directly and here's the #!! REALLY??? That's what I told him that I told the online manager should have happened in the first place!! He agreed and said I should file a complaint! It's just amazing that a company this HUGE has got the lowest level of customer service for the online department.

Both women that I spoke with sounded like they never finished High School and had absolutely no training in what they were doing. I am sorry, I am not judgmental, but when it comes to doing business and spending $$ with a company, there is no room for error in customer service. I have spent more time satisfied with many companies than not! We are talking about HD here. You'd think they would have their act together. Because of the manager at my local store I will continue to shop, but with much more caution!! Especially with big install items. Now to get this letter to someone who cares at HD!!!!

3/17/14, Todd from your installer group ACS measured and said yes, you need a 27" oven. To buy one, HD will deliver and he'd be there next day to install. Great! Then it starts... No call back as to what to do next. We went back to HD purchased the (2) wall oven. Got a delivery date. Then nothing again. Thus far I have made 6 calls at min. Trying to have patience with the (very weak) reasons why HD can't communicate and get the job done?

CALL YOUR CUSTOMERS BACK! FOLLOW UP IS LESS EXPENSIVE THAN YOUR CUSTOMER GETTING ANGRY! Word of mouth can be very expensive when it's so negative. Thus have taken off work waiting first for delivery - that went as expected. I write today on 4/1, after speaking endlessly to our sales person (which has been emphatic) but unable to keep his promises, after being told it's done. Promised (after he confirmed it) for sure installation Friday 3/29, then 3/30 latest.

I called back.....my daily routine now. Then finally we receive a call back on 3/31/14 - recorded message from HD stating installers will be here 4/1/14 between 1-4pm. I take off work; AGAIN the installers call 4/1/14 at 9:45 and say they will be here in 10 min. - an hour later they get here. Then tell me the only install free standing ovens!! I sign their work sheet. They leave, I call back & get yet another person from HD on the line and she promises to call to fix this.

I have seen the paperwork from Todd at AHC at HD it clearly shows the dimensions. The last woman at HD was going on about how HD didn't receive that paperwork! Good grief, like I feel relieved now... Not! ** is our salesperson, in the Roswell store. He has made attempts at fixing this, but due to your internal expertise, or lack thereof, I believe he is having trouble getting this done as well. OUTSOURCING needs an expeditor to make sure these incidents don't happen. Or it may be best you don't promise to install appliances. I am certainly NOT going to use HD nor your Red Beacon services (or lack of) in the future! To think I was about to do my landscaping with HD just makes me shudder! At this point everyone that is involved are pointing fingers. If you're company has gotten too big for simple outsourced transactions, that's sad for our community.

The first representative was professional but useless. Right after the first question, he had to transfer to the some "Credit" dept. The "credit" dept rep was bluntly RUDE and all he did was blaming his colleague for transferring me over to him. He was not EVEN trying to help but all he did was talking about how the previous rep shouldn't have transferred me over because he couldn't help me.I told him many times that THIS WAS AN ISSUE THAT SHOULD BE INTERNALLY HANDLED, I WAS JUST A CUSTOMER THAT NEEDED HELP. Can you believe him? He was sitting there wasting my time talking about irrelevant stuff complaining about his colleague...

OMG, how unprofessional is that... Do these people have a clue? I was calling to get help and not to be part of all that. He said at the end that the only way that he could "help" me was to transfer me back because "they were the ones that should have handled my situation first of all." To avoid being transferred back and forth from one incompetent person to another (has happened to me more than one time), I agreed to be transferred only on one condition. I asked the credit rep that he needed to find out first who would be able to help me then transfer me.

Well, can you even imagine what he had the nerve to say... He said, "All you are doing is talking and talking and not letting me help." OMG, I was SHOCKED. My jaw dropped and I asked him to repeat it. He said, "Well, Ma'am, you are complaining that in the past you were transferred back and forth without finding help but you keep talking and I don't know what to do"... SPEECHLESS ... After I recovered from the shock, especially after I asked him to repeat and he reinforced the previous statement (which I hoped that I had misunderstood at first), I told him that his unprofessionality was UNBELIEVABLE and was NEVER ending. All he knew to say was "I apologize about the inconvenience ma'am", like a broken record.

What was the inconvenience that he was talking about?????? I was FURIOUS at that point. Even though I try to not lose my cool but asked him politely if I may speak with a manager, oh you will not believe this... he HUNG UP on me... I need input from any of you to just share with me please how should I handle this situation... I can't believe I was treated that way from Home Depot customer service reps.

I will be making it my mission to bad mouth HD and their credit company. If anyone is wanting to do home repairs, avoid Home Depot and their credit card. This company is fine as long as you are giving them money but they will most certainly take their credit away when you actually need it. This is the only company I've ever worked with that takes away credit for paying off large balances and using their credit card every week. So in the end, if you have any problems with HD you should forget trying to call and talk to anyone because all you will hear is I'm sorry and there is nothing we can do. Close your account and go to LOWE'S. Their service dept actually cares about their customers.

Well being a trusting person I didn't look at my OTHER new cord they sent home with me (I didn't look at it because the APPLIANCE manager had grabbed it while I waited up front). Well, I get home, look at it a little closer and realize that The plug is not the same as the one I had taken in with me (she gave me a Dryer cord) I don't know why. It's rated for 30amp. Much below the recommendation if it would even fit. So now, I'm shopping somewhere else and I'm warning people. The only reason I'm lucky is because I ordered a high quality stove that shut itself down when my cord started melting.

Several months later, roughly October, I received a call from Home Depot's corporate offices. An individual told me that I still owed $64 and change for my rental. He said this amount could not be charged to my account and that I needed to return to the store that I rented from immediately and pay the balance. I told him I thought that at best this was awful customer service, I would never admit to a customer months down the road that I somehow neglected to charge him properly and then insist he come back to the store and pay what the employee should have charged in store but didn't. Regardless I offered to pay with a credit card via phone to which he told me that that was unacceptable and I needed to return to the store. Considering that I've never had anything but bad experiences with Home Depot, I basically told him that would happen if I ever returned to the store and informed him that this was some of the worst customer service I'd ever experienced (as a contractor I do several million dollars worth of business a year....I've seen plenty of bad customer service).

This afternoon, March 6 2014, I receive a phone call from a collections agency on behalf of Home Depot tool rentals telling me that I owe $64. I called them back and basically asked how it was that a company can sell a collections debt with zero proof that it really is owed, not to mention the message it sends to customers considering the manner by which that debt was supposedly brought about. Essentially the collector call me a liar attempting to refuse paying (which of course I was, who would pay someone being so argumentative and degrading for a debt you don't particularly agree you owe?!). Note, I had never once received a bill, mailing, or other phone call saying I owed this money. One random phone call from corporate telling me they made a mistake and I need to go back to the store and pay. This lady basically told me that it was my burden to prove that I didn't owe the debt, not the store's to prove that I did?!! In whose logic does that hold up?

I called Home Depot corporate back, gave them the story. I was turned over to a person who was supposedly involved with settling disputes. Told her my story and she told me she was going to call the store. The assistant store manager called me later to inform me they had a record that I owed the amount and that the deposit had been refunded so I owed the total amount of $64. I have the receipt where I paid the $25 on my account and never received any refund, so at least half of the amount is a mistake on their part. Essentially she admitted that there was a mistake on the employees part and she's going to call me back tomorrow, basically after she's verified that I owed the amount stated.

At no point during the entirety of this situation did I ever get "We're sorry, that's our mistake." Instead, I've been treated like a delinquent trying to avoid paying a tab that I obviously owe (in their opinion) without anyone until this last individual even acting like there was a possibility that there was a mistake! Especially ridiculous considering they admitted their employee messed up on at least a couple of occasions! What business stays open treating customers like this?! It'd be one thing if this were the only complaint but this is habitual! And zero apologies! Heck I spent an hour once trying to get them to return three boards about two hours after I bought them just to end up getting the bill and being charged nearly twice what they refunded them for!! This company deserves to go out of business! I have both the invoice showing the deposit and the check numbers where they accepted my payment.

There was no wooden underlay, no metal bracing, no glue holding it up as is indicated on several quartz and granite installation sites. He had never seen such inferior application- someone down the line could have been seriously hurt. Home Depot is backing this inferior install with no customer satisfaction or recourse of replacement.

As a result of her statement I never even took the generator out of the box. Now as I attempt to return it, I am met by the assistant store manager ** who refuses my return. He also claims there was a tag attached to the generator indicating that all sales are final. He never looked at my receipt or even asked my name. I advised him of my conversation with the employee and he simply stared at me saying "we aren't going to take it back." As a result I asked him for a review or complaint department. He gave me a ratty piece of paper with merely a 1-800 number scribbled on it.

The number was not even for the complaint department the online store...where I wasted a half hour of my time to find out it was the wrong number (as I sat in the store parking lot). They were at least helpful and gave me the correct phone number. I followed up with customer service (ref. # **) who then tells me there was a sign posted in the store at the register, which there was NOT, and there is nothing they can do the sale is final. I asked if they spoke to the employee or if they viewed the video from the register... Basically, I wanted to know how they made the determination signs were actually posted and that the employee had not made that statement. No information was provided, I was simply told "you will receive something in the mail." As a result I figured I would do the leg work... The store refused my request to view the video and said it had to be a law enforcement request.

I am very disappointed about how the return was handled and how this company responds/reviews complaints. In the end I asked what other steps I could take to have this reviewed. I was told there is none. What did I learn... Shop at Lowe's.

Another associate, male, was going to take over. But then a customer came up behind me, so that male associate went to aid, I think, that female customer; and the woman associate who 'happened' to be in aisle four showed me where the paper that I was looking for was. I told her thank you, now she wants to 'engage me in conversation' of what I'm going to be using it for. I told her that I was going to decorate something. She stayed watching. I told her everything was okay, but she made it a point to stay right there to watch me. I told her that I shop there many times and that I no longer needed her assistance. She made it a point to be friendly, not calling me outright a thief, but making it obvious that that is exactly what she thought I was.

Since she was making me so uncomfortable, I told her that I obviously was not welcome in that store. She followed almost down the aisle where I emptied the cart of my things, leaving the cart in the 'Flooring' department. She continued her pretense of kindness by saying that she was sorry if she offended me. I went up to ask for the manager, yelling at the top of my lungs that I always shop there but his people are 'always following me' in the store... He goes and asks me who was following me.

I have never stolen anything in any store (or elsewhere), even though I felt like doing it just to get back at them for their mistreatment of me. I am not a criminal but I was treated like one more than a few times by this company. As many times as I have spent my money in that place, as many times as I have let it slide, as many times as I have been disappointed with their customer service, I continued to shop there. I am not even putting a complaint about how unfriendly they are. They hardly ever give a greeting. They never smile. They're just miserable people who aren't happy with their jobs. Neither am I, but MY customers always comes first.

I think it's time that I put in a complaint. I'm done with giving my hard-earned money to a company that doesn't care about its customers with such lousy employees. I'll do my shopping elsewhere. Now I know that everything that happened in that store from the beginning was orchestrated. When I walked in the lady that 'happened' in the aisle walked away. As she took me to where the Contact Paper would be, she kept looking back at me. The man who was going to help me was made to switch with her because she suggested it. And then made sure that she kept her eyes on me. And that she did 'til I decided to leave. The only wrong thing about me is that when I have a plan I don't always stick to it. I should have never stepped in that store - today or any day. But no matter what, nobody deserves that kind of treatment.

My mother purchased appliances for a rental condo she owned. She took advantage of the Black Friday Sale. She purchased a refrigerator, dishwasher, range, over the range microwave and a front loading washer and dryer. This was for a higher end rental and the old appliances were better than 10 years old and needed updating. They told her the Home Depot Delivery Team would deliver them on December 22. They were delivered on the day as promised, but not by Home Depot, but by some losers from a company they subcontracted with. I met with them on the delivery date. The unit was now vacant.

All appliances were put in place. The problem arose when the idiots who did the deliver realized they forgot the plug for the dryer that was an additional purchase on that same invoice. They told me they would come back the following Wednesday with the plug. I explained this didn't really work because we lived five hours away. I have come to learn that when they forget something that prevents the installation as promised they are to go back and get what they need. They could have driven 9 miles to get this plug, but no they expected me to drive five hours each way.

At any rate, on the evening of December 24 I stopped by the unit before driving back home (5 hours). I turned the water on because it was off, due to the fact it was winter and vacant. I was puttering around some and went down to the basement. To my shock and horror there was water pouring through the ceiling above. It was coming from the bathroom where the new washer and dryer was. I ran upstairs to see the entire floor covered in 1 of water.

I discovered the idiots from Spirit Delivery out of Hyannis, MA never turned off the water valve behind the washer/dryer nor did they bother to hook up the water hoses. They just plunked it down and I guess installed nothing because they didn't have the plug. They did stack the units, which now made it a monster size appliance. Because the floor was flooded I was able to slide this monster appliance out enough to shut the valve off, which should have been the first thing the idiots from Spirit did. Before I shut the spewing water down, I saw the water was shooting directly inside the hole where the dryer venting goes.

After speaking to my electrician and other appliance people they told me not to accept this dryer because even if it did work, it would definitely been problems down the road. Home Depot was contacted by my mother and told she wanted the unit replaced. They refused many times over. Instead they attempted to turn it over to the insurance company of the delivery company they hired. My mother was so upset because she couldn't show the condo for rent because she couldn't be sure when it would be rentable due to the fiasco with the dryer.

Keep in mind that the expenses kept accumulating for this condo, insurance, taxes, homeowners association dues. All of these expenses were about $1,000.00 per month and now no rental income. This unit always rented within a week of being listed as it was one of very few on a golf course in this development. Home Depot tortured her by not doing the right thing and the stress she endured was unbelievable.

In January Home Depot decided to do the right thing and said they would be replacing the unit. They finally did on January 19. Here's the kicker - she died later that day. Thanks Home Depot for treating my mother the way you did. Thanks for costing her over $4,000.00 in rental income and the travel costs endured while you played your games and thanks for costing me out of pocket expenses after she passed away so I could get this matter finally taken care of.

In front of me is a guy who is also alone and he has a cart loaded with a large stack of sheetrock and several boards etc.. When we all get checked out, we all go out to our trucks and here we are with no help trying to load all our sheetrock and other supplies by ourselves and we all end up damaging the edges of our sheetrock and just basically getting a feeling that Home Depot really doesn't understand the importance of good customer service.

Would it be too much to ask for them to be a little pro-active and page that there are a lot of people needing help loading their trucks? Should we feel like it is too much of an inconvenience to ask for help loading? How about a button you can push if you need help loading? Wouldn't that be nice. Or better yet have someone ready to help load at the contractor area because they would be busy all day and the customers would be happy. Good customer service is extremely important and we as customers have the right to choose where we go. I am really disappointed that this company doesn't understand that.

I will never use Home Depot again for any services. I did also have window measures and bid for installation. I called and cancelled that service as well. If Home Depot cannot get a simple fridge order correct doubtful Home Depot will do a good job on windows or a master bath remodel. Too bad I was willing to spend large amounts of money with Home Depot. So glad I found out what types of people work for this company. Oh and FYI I tried to get a window estimate lined up in Laguna Hills and after sitting 1/2 hr I was told they could not accommodate me. I've wasted too much time with Home Depot and I will never give this company another chance. What a bunch of idiots!!!

My new carpet is wonderful but it sounds like I am walking on crunchy snow and they refuse to fix it. They also stated free installation but that was not true either. When I went to sign the contract, they hit me with an additional $582.00 for stairs, removal, etc. and claimed this was not a part of their quote. How can you install new carpets and pads without removing the old ones? However, the price including their non disclosed installation fees was still several thousand dollars less than the competition. I did get some credit (not much) from the installation fees. This was the first carpet I had ever bought and relied upon them to inform me of all of the issues involved. They failed miserably and I will never use them again nor buy any products from them.