Home Depot Reviews

Been doing business with them for years, now for some reason they feel ALL customers are thieves. Each person is checked upon departing and searched. That is unwarranted and I cannot do business with someone that feels their clients are thieves. They may have a problem, well that's not my problem. But the insinuation and inconvenience is my problem. An easy way to fix their problem without inconveniencing their customers is mag strips and more cashiers. I won't shop at Costco or Sam's for the same reason.

Order # **. Could not be more dissatisfied about the service I received on this order. Order placed on 4/19 and was supposed to be delivered within 10 days to **. I kept checking status online and it read: "On its way to the Store". Finally, I was fed up enough and called in on Saturday May 23rd, well over a month past my order date, to see what the problem was. Stood on hold for 10 minutes and have now been on and off hold nearly and hour to learn that the product was delivered shortly on or after May 1st!

I went to home Depot 1401 E. 19th St., Upland, CA 91784. Phone: 99-982-231, 3 days ago to purchase laminate flooring. The associate ** tried to find the kind I was interested in but could not find them even though the store showed you had them in stock. I told him I need them for an installation on Saturday. Scheduled he said he would look for them and call me the next day. He never called me back. I called him repeatedly and spoke to his Manager (Maria) who sounded very unprofessional and not helpful. Eventually, he called me and said the boxes arrived and they had initially been transferred to another store but they were rejected because they were damaged and open boxes mostly.

I am writing you this to tell you I am very disappointed in 10 shop lights I bought from the Home Depot store at 1200 Brodie Lane in Sunset Valley Texas. The lights were purchased on May 31, 2012. I turned them on today and all but one came on properly. This has been a continuing problem for some time now. I had my doubts on the light at the time of purchase because they were made in China. The store did not have any other shop lights in stock made in the USA. This has been a problem with electronic products sold at your store. I would have paid more for USA made if you would have stocked any. I have used shop lights purchased over 30 years ago at Sutherland Lumber Company in Fort Worth Texas that are still work fine. The problem is I moved to the Austin Texas area and have to use your store and China made lights. I now have to find new lights that won't quit on me after a very short amount of time.

Ordered a UV water filter. The unit arrived damaged. Home Depot promised a replacement part but after three weeks, no part. Customer support makes promises, but no parts. There is a "90 day" money back on the order but it seems that Home Depot tried to string you along so you will waste the time waiting.

On Thursday May 7, 2015 I placed an order for export to the Bahamas. I copied in the store manager and was advised my new point of contact was **. To put into perspective, this is the only person in the whole of Home Depot you deal with to ship to the Bahamas. To say she plays a god like power with your order is not an understatement. To say that it makes you very very nervous as your entire project schedule rests with this person, is also accurate. To order items for the Bahamas and the island I am on means that ALL items must be received by Seacor Island Shipping Lines who is 8.1 miles from the East Ft Lauderdale Home Depot store by noon on Thursdays to make the ONLY weekly ship to Long Island Bahamas for a Tuesday arrival. If you miss this deadline, your items will be another 12 days out as you have to wait for the next week. The boat will sail only on a Saturday.

No customer service at all. No manager. No help with Mulch. No one knows the answer to anything. No help with propane. No nothing.

My boyfriend had already put in for a refund on a washer/dryer from a cashiers check from his bank. They had to wait till the check cleared. Now he's incarcerated and isn't getting out anytime soon, like 30 years. I've spoken to everyone I can about this refund. I even have power of attorney, and Home Depot pretty much says I can't have the refund and they are going to keep the money. So I guess I have to pay a lawyer to get the refund and I'm not allowed to talk to the legal department. They just said no. I will never shop with this company as long as I live, I wish he had gone to Lowe's. They treat people better over there.

On several occasions at Home Depot, I have made attempts to invoke their Price match meet and beat promise. Or use a coupon, or promo code. Only to find out that none were valid. And in some cases I was treated in a rude unprofessional manner. While I know this is only about a few dollars in most cases, It is a principle that counts. A company makes a promise, advertises a product, or discount. You the consumer make the conscious choice to go to that store over another, specifically to use the advertised promise. And they deny you at nearly every front. You have now wasted YOUR time selecting the products, stood in line for who knows how long, and then was humiliated as the person holding up the line because Home Depot was not willing to uphold their promise.

I purchased a $4,000 door that was not windstorm approved. Went to Home Depot asked for a exchange or refund. The manager gave me the option of buying another door instead. He said it was my loss for not asking if it was windstorm approved. So now I'm stuck with a door that I can't use and without money to buy another door. Worst customer service ever.

I recently purchased 4 custom closet doors and spent more than a hour with the attendant trying to configure the exact sizes. Eventually I was given an order form and was told that these are now the correct sizes. The doors were delivered last week and are 2" too narrow and 2" too short - all 4 of them! I fail to see how I could measure incorrectly on all 4 doors by exactly 2" each time. I believe there is an issue the door configuration that was used with the online tool. I am now being told I have to pay a 15% restocking fee for an error that was not of my making - a bit of a slap in the face.

I bought refrigerator, washer and dryer together in home depot! It was the worst experience forever! First time, they send me both damaged washer and dryer! I waited for another week to get my order! They sent me a broken one again! Unbelievable horrible!!! And their customer representative just play me around by transferring me different lines again waiting my time and treat me like a silly!

On 5/17/15, I went to the Home Depot located In Jamaica, Queens and I was purchasing Misc. plumbing fittings. Each little packet was 1.40 ea. and I needed 6 of the same item. I proceeded to go to the self checkout and was having difficulty scanning one of the little packets. An employee was standing at the self checkout section just staring at me struggling. So I kept scanning a different packet until I found one that the barcode was able to read when I scanned it. I continued to scan the same packet 6 times and dropped the packets in the bag. The woman walked over and grabbed the bag from my checkout and took everything out and accused me of stealing. By that point I was highly upset.

Kitchen and Bathroom renovation. Small Home Improvement contract (<150K) in March 2013, after delays delivered March 2015. DCA in New York informed HD violated building regulations, possibly exceeding $50,000 fines. HD agreed to pay damages for poor execution, incompetence at $25000.00. Settled at DCA 3/15.

I've dealt with Home Depot many times as I run a lawn care business. The staff is mostly so rude and incredibly unhelpful. I'm astounded that they manage to stay in business. There are a few nice staff members mostly the older ones. This is in regard to the Bozeman Montana store. Ordered a trex deck, missing parts and broken posts. This for 3,000 dollars? INCOMPETENT!

I have a 2013 Maytag Top Load Washing Machine. In October of 2014 I had a drain spin issue. Intelfix Service repair came to my place and fixed the issue. The machine worked fine until late March of this year 2015. Jet Cool Service repair came out twice to fix a drain spin issue. When they came out they ignore the fact that the Lid Lock light is off while the machine is operating with whatever new part they install, just the green light for whatever cycle is on. When the machine finishes operation the Done light does not illuminate and the clothes are saturated with water. I have asked the repairmen to see the work through. Do not just install a new part and leave. They refuse to stay and tell that the machine is fine. A repairman from Jet Cool even asked me to pay for his time since he said he came out for no reason.

I had bought a GE Washer in 2012 from Home Depot and got the 5 year extended warranty. Well the wash machine started making noises and then all of sudden quit - wouldn't turn on - nothing. Called to have someone come out and take a look at it to have it fixed and the repairman came out, opened it up and said something about the motor and the board and that it was wet. He had said someone from the warranty place would call us in 2-3 business days - well that was May 6th so I figured I would be contacted by Monday... no call - nothing, then Tuesday nothing, so Wednesday I called the 800 number for Home Depot and talked to someone and they asked if my wash machine was in a FLOOD? I told them no that it was making noise and then quit.

I had cut my fathers grass this weekend and my Home Depot riding lawn mower caught on fire. I had always taken very good care of it. So I am not sure what happened. The mower is unusable now.

First of all have shopped at the local Home Depot since purchasing our raised beach home, trying to improve and update our dream home. Went to our Murrells Inlet Home Depot and purchase cabinets and countertops granite. Three weeks later they came in and were delivered to our home. Upon arriving to our home the driver delivery person said he noticed a mark on several doors of the wall units. Upon further examination of the cabinets we noticed epoxy all over the doors inside and out. We took pictures and sent to our cabinet person who sold us the cabinets. Then we had to get the dept manager involved. She came out and took pictures - said she would send us a sink and order 10 doors.

It seems like HD changes the due date on a monthly basis. You have to read bill real good. Best to go down to store and pay it... Just noticed a 25$ charge on this bill and asked my wife about it. Said she mailed last month's bill in instead of going to store... It must have sat on someone's desk. Will pay off the small balance and cut cards up this month. Sneaky people... I'll do business with local hardware store from now on... will pay a little more but that's ok.

We rented an electric generator and even though there is nothing in the rental agreement about fuel charges... when we returned it it had half tank of gas left... they charged us $24.50 to top the tank off! Perhaps they should provide a warning of these charges in the rental agreement... they are exorbitant. The clerk just told me "it was our choice not to fill it". Maybe it was our fault then, but even he was embarrassed by the charge!

I purchased a refrigerator in October 2013 from Home Depot. When it was delivered a plastic water line connected to the ice maker was cut, and the cut line had been stuck into a hole in the back to hide the default. Upon connecting the ice maker, water spurted out of the refrigerator and flooded my hardwood floors. Instead of taking the refrigerator back and bringing another, they left it, and had a service man come out to fix the problem. He came, did not have the parts, ordered the parts, and came back a week later to install the new water line. Both times I had a appointment period of approximately 3 hours that someone had to be home to let the repair person into the house.

Place an order for $396 on 04/24/2015 with the delivery date of May 1 - May 6. I talked with them since May 6 and they don't want to refund my money. I Talked with 2 people from customer service including a supervisor and they assure me that I will get my money back, however I didn't hear anything. No calls, no emails, nothing. Order #: **. Please. Need help. Thanks.

I've had solid surface counter tops installed by the Home Depot in 2005. Two weeks ago I had a custom island made for my kitchen. When this solid surface was purchased I was told I would always be able to get this material when needed from Home Depot. I went into the Trussville store and spoke to a sales person ** which was very helpful in leaving his flooring department to take me over to the department that sold countertops and was able to pull my older order and confirm my original color QUARRY MELANGE 9041-ML. The supervisor over the counter tops department said she would call other vendors and get back with me the next week! It's been 2 weeks and no word. I decided to call your customer service number using ref# ** on 5-8-15. She said she would have store call back with an update by 11am!

Purchased items via my credit/debit card. Returned items for a credit - after 2 + weeks still waiting refund. Turned in a report to Georgia BBB.

I purchased 128 yards of soft spring carpet for my newly finished basement. The total cost was $3,391.57. I bought carpet with the platinum warranty and the nike rebound pad. This carpet was installed with 4 or 5 seams, I cannot remember. 3 of the seams were absolutely horrible. I have had them installed out 3 times to fix, they brought their district manager, Home Depot's manager of installed services. All 3 agreed that the seams looked bad. A few days later their install repair guy came back out and "fixed" the seams. They still didn't look good. Home Depot is tell me to either live with it or spend more money with them to get different carpet. I have to pay almost $800 in installation costs plus the difference in carpet cost.

First, the "inconvenient and unhealthy" part; the "deadly dangerous" part will follow. We are a night shift family. We go to bed at 4am and get up at 11. Hodey Ho's delivery company calls and tells us they'll deliver at 8:30am on a workday. We call back to say we must reschedule. They say they will cancel the 8:30am delivery and I will have to call the delivery company warehouse to "try to schedule" another time, but it is very unlikely because "that's when the truck is in your area." Bright and early next morning, here comes the delivery truck and two cheerful guys to roust us out at what would be 3am for you 9-to-5 folks. So we went to work that night with less than five hours sleep.

Purchased a TORO mower, used it 6 times and it will not start. Home depot will do nothing to help the customer. They want to send it to Indianapolis to have it looked at. My lawn needs mower now, not in two weeks! In the last 8 months we have purchased washer, dryer, refrigerator, freezer, well pump, weed eater, fertilizer spreader, MOWER, and hundreds of other smaller items. Thousands of dollars spent in the last few months, not to mention previous years and they won't step up for a couple of hundred dollars. A loyal customer lost due to lack of customer caring. Poor management decision at the Jasper Store. I will NOT buy from Home Depot again, nor will I buy a TORO. They need to exchange the mower, then Home depot can deal with Toro. I am sure their lawn don't need mowing!!

only to find the table was disintegrating, cracking, and peeling. Cannot be used someone will be hurt, it's made out of concrete and tape. Home Depot offered $100. Was a loyal customer.

The tile installer cut the wonder board right in my kitchen! When I mentioned it was making a huge mess he told us it was the nature of the beast. I knew there would be some clean up but the amount of grey thick cement dust all over everything in my home is unacceptable! Inside printer, keyboard, on computers, client files, in pantry covering food & dishes, in bedrooms all over bedding, the list goes on! Had we been warned the nature of the beast was going to be such a mess, we would have taken preventative measures before he came.

I ordered a unit online because it was too heavy and too large to be transported in my vehicle. I checked that all parts were present before assembly. Was told that they would not exchange a part at the local store, had to bring the whole thing in for exchange to get the one new part. Could order new piece online with 2 or more weeks delivery time. They would pick up the defective unit in 5 days, and then I could order a new one, but no way to guarantee parts would not be defective too, told that I would have to take the chance and see. These parts were missing and defective. Only reason I found them was that I started assembly, and the pieces slid out of the part I was working on. Local store manager would not exchange part, and he had a unit available, the customer service people checked with him. Worst policies on exchange I have ever seen.

The shed from Home Depot arrived in a damaged open box. I spent two hours talking to 5 people at the Home Depot customer service for an email confirmation that they would take the shed box back and give me a full credit refund. When I asked to speak with a supervisor, one rep said, all supervisors are at lunch. What kind of a corporate customer service center would schedule supervisors all to have lunch at the same time! Why does not Home Depot specify its corporate lunch time on its website and customers should not call?!

On 3-9-15 I signed a contract with HD to remove and repair cement board on a 1900 sq.ft home. Required a 20% deposit so wrote a check for $6,354. A month passed, no final measurements, no final costs, no estimated start time. Called Regional Sales Manager on April 11 and cancelled the order and requested deposit returned within 10 days as they mention in their contract. Contract also mentions that they are entitled to 10% of entire cost of the project if cancelled after 3 days of signing. No one is returning my calls so I write to you for assistance. Regional Sales Manager said on the 18th the entire amount would be send, but when will I ever see it and based on the other complaints I wonder if I'll ever will.

Buyers should be aware that Extended Warranty is not serviced by Home Depot (!!!) But a Subcontractor who is out to make money from you! Terrible experiences from home depot extended warranty service!! This is not first time that I had a BAD EXPERIENCE. I purchased cub cadet Riding Lawn Mowers and the extended protection plan. After it went in for warranty service... my lawn mower is cutting the grass unevenly!

We ordered 2200.00 worth of tile on the 16th of April. Delivery scheduled for the 24th it is now the 30th, nobody knows where my order is. I had tile workers coming this weekend and now have to cancel. I can't get someone to do my floor until end of May/beginning of June providing I get my tile by then. Will stick with Menards from now on!

Store manager ** repeatedly refused to return any credit for return of an item purchased at his store, still sold online, but recently discontinued at his store. The online customer service person said it was totally up to the store manager and actually called to plead our case... but he refused. Different departments blaming each other seems like a bs corporate strategy to not return store credit to customers (as has been a customary understanding)... or at least is a reflection of poor overall management processes. You have lost a life long customer, the business of my family... and I would encourage everyone to avoid the St Matthews Kentucky store specifically... their manager is completely unfriendly and unreasonable... not worth doing business with.

Upon receiving this faucet I realized that the pivot rod was broken. I called customer service and spoke to a very pleasant woman. I had to find the Moen part number for her. I figured that with that specific part number getting a replacement part should be easy. WRONG!! A few days after I spoke to her and she said the part was on the way. I get a automated e-mail saying I needed to call customer service as my replacement part needed assembly. Well, it's just 1 solid rod. So I called customer service back. I talked to a very pleasant man. I explained the issue. I gave him the Moen part number again. He said he called his parts warehouse direct so I would get the correct part sooner. Great, I though how fantastic. I just got my replacement part... It's a faucet handle (wrong part) for an American Standard Faucet. REALLY!!!??? Not only wrong part but wrong manufacturer.

The extended warranty department is a joke. Try to get a serviceman out to fix machine, it takes 1-2 weeks to get a serviceman out to your house. From December 2014 to April 26th, the same thing has been happening to my washing machine - it does not spin the clothes dry, it leaves clothes soaking wet. Bearings had to be replaced, shifter needs to be replaced, install new trans. and wash plate, reinstall wire connector were installed. I cannot go a week without washing clothes, the wait time for a serviceman to come out is ridiculous. At this point, I want a new washing machine from Home Depot. I have reviewed other customers' complaints and they all have problems with these machines. I WANT A NEW WASHING MACHINE FROM HOME DEPOT, ENOUGH IS ENOUGH..... Home Depot Store #8926 1670 W. Orange Blossom Trail, Apopka, Florida 32712.

My husband and I bought a washer and dryer from there about 3 weeks ago and we were told that the Delivery date was supposed to be on the 9th of this month, but when it was 2 days before, we were THEN told it was not going to be until the 22nd. We contacted Home Depot several times about it, and their answer was, "nothing we can do" because the item was on BACK ORDER, however when I inquired about the same exact model of washer and dryer at a different store, the other store was able to tell me RIGHT AWAY that these particular models were on back order when they looked in their computer. So basically, my husband and I were LIED to to get the sale.

We purchased a Genie garage door opener from Home Depot and come to find out a few years later that Home Depot's installer did not install the unit correctly based on overhead door company that was sent out to repair the unit for Genie and Home Depot. The service technician from Overhead Door, who by the way Home Depot now uses as their installer, said that the previous company that installed the unit did not install correctly, which cause the unit not function properly as well as voided all warranties for the unit because of the improper installation. We have contacted Home Depot and they refuse to do anything about it. Please provide us with our options to had we can proceed to get this problem resolved.

Started renovation 3/16/15. Double Front Door ordered 3/19. ETD of 4/10-16. By 4/10 couldn't get any information on ETD. After hours/days of chats and emails, finally got ship date of 4/16, no ETD. Then 4/16 got ship date of 4/17, no ETD. Finally got Email 4/19 that it shipped, no ETD. More emails, ETD given of 4/24-25. No info on communication prior to delivery. Tried finding out if will be notified. New ETD 4/27. Wondering if I will ever see it! Too stressful with full renovation going on!!! Home Depot does not stand behind large items they sell!!! Vanity ordered 4/1, ETD 4/22-4/27. On 4/23 order mysteriously CANCELLED with no explanation! Old vanity ripped out, walls moved, flooring modified, and now no vanity!!! Do not order large items online from Home Depot!

We purchased a dewalt pressure washer in 2014 for 1000.00. Commercial grade. We also bought extended warranty from Home Depot. Pump went out on pressure washer almost four weeks ago. All they've done in promise one thing after another. Nothing is being done. Until proven otherwise THEY ARE A MAJOR RIP OFF. DO NOT BUY THEIR WARRANTY!!! IT'S A SCAM TO GET YOUR MONEY. TOTALLY RIDICULOUS!!!

We recently remodeled our home. Between us and our builder, we spent quite a large amount of money at Home Depot. We purchased brand new higher end stainless appliances. Not cheap stuff. When buying appliances, Home Depot requires customers to set a delivery date. The sales person told us not to worry because we could push it out if necessary.

It was 9 p.m. I was searching for a screwdriver when a police officer approached me and told me that an employee from Home Depot reported that I was putting stuff in my pocket which was a lie. I took off everything. Pocket have nothing on me - my wallet, and my cell phone, and car keys but they made me pass an embarrassing day. Didn't feel good sometimes. I like going to Home Depot just to browse, to see what I need. Now I can't. I feel like if something is going to happen, somebody's going to make me feel bad again. Well that's it, thank you.

If your order goes through the first time, the service is maybe a B -, if there's a problem, just give up and take the refund. After 4 days, when I hadn't received a response, I called and was told the order would be there that day. Two days later, I'd heard nothing, so I called back. This time, I was told that the store couldn't find the item and if I didn't hear from them by the end of the day, my money would be refunded, and I would receive a discount on my purchase. Two days later, I called for a third time. The employee was less than useless. First, she couldn't find the notes from my previous calls. Then she wasn't sure how to do the refund, and finally when I tried to re-order, she had to put me on hold. Finally, when I asked to speak to a supervisor, I spent so much time on hold, I gave up. For a company that claims to want to be number one is customer service, they are failing miserably. Shop Lowe's instead.

After waiting for 2 weeks for a dishwasher to be delivered, I then took off from work to wait all day for the delivery. When the truck finally arrived at 5:00 the driver opened the box for the first time and the dishwasher was all dented. The man left saying we will have to order another one and schedule a new delivery! Now I am trying to contact Home Depot and get my money back. This is terrible service. I learned the hard way that I should have gone somewhere else.

Purchased GE RightHeight Front Load Electric Dryer about 13 mos. ago with Home Depot protection plan. Dryer drum quit turning. Called Home Depot plan since it passed GE 1 yr warranty. They scheduled service and said someone will call to confirm appt. Waited, no one called, no one came. Called service directly and found out they double booked and not sure when they can fit me in. Asked Home Depot to reschedule with another service company. This time, technician came and said that its due to a broken "belt", they don't carry that part, it needs to be ordered.

The Salem Mass. Home Depot is a disgrace. It is dirty, messy, and confusing. This place is going downhill fast. The lady's room smells like a cesspool. The outside garden shop is a pig sty. The garden manager **, was drunk and sent home the day I was there. I know because he was attempting to assist us. Horrible. It never used to be like that.

Made an online purchase of a freezer. Also purchased the 5-year extended owner protection plan. The day before delivery we received the call stating delivery would be between 1 pm and 5 pm. The recorded call stated several times that you could not change the time and someone MUST be there. We had an important meeting to attend in the morning, however we would be home by 12:50. At 11:45 am, the day of the delivery we received a recorded call stating they would be arriving in 10 -15 min. Tried to return the call, automated system - no human could be reached. Left our meeting to accommodate 1-hour early delivery (they arrived at noon). Lesson, their time is valuable, not yours.

I bought a Honda EZ Start Lawn Mower Model HRX217VLA on May 26, 2014. It started and worked fine for about three weeks. After that, it would no longer start with the automatic starter but I could start it by pulling the cord. I called Home Depot and was told that I could bring the lawn mower for repair and that it could take four to six weeks before it would be ready. I cut my lawn twice a week so waiting a month or more was out of the question. I continued to use the lawn mower until I could no longer get it to start. I took the lawn mower to Home Depot for repair in December 2014. When I picked up the lawn mower I was charged $63 for repair and told that I must have used old gasoline because there was trash in the carburetor. Actually, I only used the ethanol free gasoline, purchased from Home Depot. They had no response.

I bought 40 bags of Vigoro red wood mulch. Upon unloading and opening a few bags, it was black, almost no red. I reloaded in my truck and took it back. I was refunded. Depot switched vendors for this poor red mulch. I wasted half a day dealing with this.

I purchased a Toro recycler for 400.00 at Home Depot. The 1st yr. it worked pretty good, was not assembled very well, so I had to tighten every nut and bolt. I had many parts go bad which Home Depot approved for replacement. Those parts included the belt, the drive cable and clip to hold it to the handle, the front plastic wheels, trailing shield which broke off as well. That was yr one. The next spring I pulled the machine out of storage and refueled it. It started with little trouble, but as time went by 3 mowings,1 per week, it started to slip again in the drive belt. I couldn't believe it was already failing.

I bought CFL light bulbs for my lamp and the bulbs would not stay lit. I tried to exchange it a week later with my receipt but they refuse unless they scan my driver's license. The light bulbs are less than $5, plus I didn't feel comfortable having my personal information recorded on their system. I asked the manager and the policy why they need to scan my DL and he said so it's just corporate policy. This is not written on the receipt and I wanted an answer. I was asked to leave (probably because I was driving their customers away??).

I called the Home Depot to get some quotes on my kitchen and possibly bathroom. The lady (**) came out and was not only the rudest lady but she couldn't even give me a simple quote on just tearing down my cabinets! I paid $100 just for someone to come in here and talk to me like I was dumb! Horrible.

I writing this sitting at Home Depot itself after getting harassed for one week. We got our bath tub replaced from a person referred by Home Depot and he cheated us by not completing his jobs as well as by getting the cheque we paid him two time encashed from our bank. We are unable to contact that person and talk to every possible person whom we thought could help but no results. Whole week is already wasted on this small task. I want them to pay for all the hassle and harassment we faced. Please help.

I ordered a ceiling fan and it was to arrive within a 4 day window. On the day after the 4 day window it never came but showed that it was in the local UPS depot. When I inquired with Home Depot about it not arriving but showed that it was in town, the representative put me on hold and called UPS. They told her that the shipment hadn't arrived and would not be in until Monday, this was on a Saturday. When I told the rep that it showed the fan being in town, she told me that there was nothing she could do but give me a 10% discount.

I tried to order a personalized Whitehall address plaque online (because the stores never seem to have the necessary forms in-stock) but submitted order without entering personalized detail. I immediately called to cancel. The agent was helpful and told me this was no problem, even adding that the separate order form is difficult to find and they helped me locate the separate page to enter data in order to resubmit my order. I reordered. They shipped both items (both were personalized) and billed me for both. They refuse to refund this "non-returnable" item. Customer service said, "We are sorry the agent did not inform you that your cancellation request was not guaranteed". I had not provided the necessary detail to create the product!

DO NOT do kitchen installations at Home Depot. Home Depot engages a GC which then hires poor quality subcontractors. This is how the GC makes their margin. The subcontractors are paid very poorly so they come with very bad attitudes. I have contractor friends who say they won't ever work under a Home Depot contract since there are too many people with their hands in the pot that the guy who is actually doing the work makes no money.

I signed up through Home Depot for a AC Tune-up for 49.99. My father met the tech at my home and after doing the tune up he said my dual capacitor needed to be replaced. $300. I find out the part is only 30.00. When I call to find out why so much, they put me through to a voice mail. I am not happy.

I have been communicating with Home Depot since early 12/2014 (today is 4/15). I had Bruce hardwood floors installed by Home Depot and the warranty was noted to be lifetime. Recently I noted buckling in the floor and contacted both Bruce and HD. Neither company sent a representative to my home to check the damage and both claim that they have no further input for me. No one should purchase flooring from Armstrong and no one should deal with HD for flooring. They both support each other and do not support the customer after the bill is paid.

I emailed the online customer service to see if they would match a 10% Lowes discount. I was told to go ahead and make the purchase online and then my discount would be credited back to my credit card. I just needed to send the online order number to get the discount applied. So I made the purchase online. I emailed the customer service desk and waited to be notified of when to pick up my lawn mower in the store. The prompt says to wait 2-24 hours for a pick up notification. After 30 hours I called customer service and they told me to go ahead and go to the store to see if it was ready.

Below is a sampling of my experience beginning on June 25, 2014 with Home Depot's subcontractor US Remodelers (631-567-4567), which I have broken down into three categories.

First of all, unless I go in looking extremely HOT, and I don't mean 110 degrees outside everyone seems to be focused on the men. Do you people think that woman are obviously dumb? We are not. As a matter of FACT some of ladies know more about what's in home depot and can do it ourselves, every now and then we do have a question. I personally don't give a crap if it's a man or woman who waits on me. In fact, I prefer a woman simply because they take the job seriously. Men don't care unless they think they can get your number. Oh yes, that happened plenty of times. I go in with my husband all the time, and it's a completely different story. Is it because he has a very intimidating look, or because they assume he's the one with the cash? NO... I own the company and I have my own GOLD card, so does he. Oh believe me he's earned it. NOT because of me. He bust his ** on a daily basis to get his.

I bought this lawnmower on Nov. 14 with guarantee 3 years. And it cost $1000.00. On January 15 it was broken - I send to repair but the diagnosis was a factory mistakes and I have to wait 6 weeks for it. At the end of February it broken again and I send to repair again - I have to wait again. And paid for it again. Is the last time I got buy same at Home Depot. Nobody take care at the customers complaints especially if we are Latino Americanos. I feel frustrated because I am paid everything on full. Interest charges and offered discounts plus repair for a tools I can not use.

We purchased a refrigerator, range, and microwave from Home Depot, and it was delivered to our home by the Barlow Shipping Company on April 8, 2015. The two men, ** and ** who installed the appliance, a father and son, performed wonderfully and professionally under very difficult circumstances caused by the door to the kitchen not being wide enough to permit entrance for the refrigerator. Home Depot is fortunate to have these men providing service for it and its customers.

Call on 4/10/15 at 745 am to order 200 -- 12x12 red stepping stone at acworth store on sale for 88 cents each, ordered for paver job nearby for greene landscaping. Associate had a visual done to confirm items in stock. I gave my card #, purchased pavers and specifically ask for items to be step aside for my pickup. Go on 4/12/15 to pick up, my paver’s NOT there, sold to someone else, cost me time, labor and much aggravation. Manager has agreed to deliver free on monday but still, I purchase many supplies from HD and expect good service each and every time.

Purchased a Samsung washer and dryer 14 months ago. Have been having multiple problems, such as steam coming up onto electrical panel during cycle, lots of lint being deposited on clothes, problems with detergent tray, and a poorly done installation. Samsung tried to fix steam issue once under warranty, then Home Depot policy kicked in. Now the control panel is corroded where the steam was coming out and they won't replace it, claiming it is "only cosmetic". I was told to "read my policy". Also service is not available on weekends or evenings so one must take day off of work.

Item pickup was priced different than ringed up. Associate refuses to verify further. Bad service attitude.

Wait 1.15 minutes for two boxes of tiles. Very bad customer service. I called store manager **. He came after 15 minutes, ask me what I need and left. Never came back to apologize or to help. Home Depot is very big company. Never expect that kind of customer service.

I tried to made complete an order online, 4 hours after submitting the order, got an email saying they had attempted to contact me to complete the order, which is a lie because I never received a call from Home Depot (HD). Called them to be notified that my order was cancelled because the payment was rejected, I asked why they cancelled without waiting to contact me, their answer: "because the system cancel it". I called the bank to make sure the credit card was OK and it was. I called HD again, if the order is cancelled, they can't reprocess the same order directly (how silly is that), had to create the order again, by phone, from scratch. 4 hours later, the same "Attempted contact" email without any call received. Called the bank again, said they haven't received any communication from HD and the credit card is still OK. Called HD, same excuse as before, placed another order, again from scratch, because the second one was cancelled.

I purchased $140 of materials for remodel. I went back with receipt to exchange 2 unopened boxes of nails because I needed screws instead. The rep. scanned my driver license and told me my return was denied because I used store credit for the purchase. She asked me if I was doing remodeling at home and I said yes. She said that may be why, but there is nothing she can do. She gave me the printout and asked me to call that phone number. This is ridiculous! I'm going to the state attorney general on this. Home Depot need to stop me from buying and not just returning. Now I am stuck with unwanted merchandise.

I placed an online order then included a number of items including a power washer. The power washer never arrived. When I looked at the delivery status is said "delivered". Apparently, it arrived at the local store damaged and they sent it back. No one made any attempt to contact me, refund my money, or send a new power washer. When I contacted Home Depot (10 days after it was returned), I was told "that's why you get a tracking number". So, if I had lost my tracking number, I never would have known what happened to my power washer and I would have been charged for it. I had to request a refund and then re-order the power washer. This seems to be extremely poor customer service. If Home Depot returns a product then they should make sure a new gets delivered ASAP.

In November 2014, I signed a contract with Home Depot for a small bathroom and powder room remodeling and paid $25,752 in full. The job didn’t start until March 2015 and has been a total disaster. The subcontractor, Romanoff Renovations, uses low paid installers who are not licensed to do electrical or plumbing work and show up late or not at all. Five weeks into the project I still have no functioning shower, tub or toilet in my bathroom. The grout has not even been finished. The first installer hid damaged electrical cables behind the fiberock boards (fire hazard!), did not ground switches above my vanity, and broke a brand new Jacuzzi tub I had purchased. I had to insist on bringing in a licensed electrician to fix his mess. The plumbing was also done incorrectly at first and had to be totally redone by a licensed plumber.

I have had a Home Depot account for a long time and have always received my bills via paper. For some reason, they decided (without my permission) to send my bills via email to an email account I no longer have. I was not aware that I had a balance due of $57.61. Five months later, I received a letter at my home address informing me that I owe $175 in late fees and penalties. I called and asked them why they changed my billing to email without my permission and why didn't they send my bill to my home address, which they had. I have not moved in 8 years! They apologized, but refused to remove the late charges. No amount of talking could convince them that the error was theirs in sending me a bill by email without notifying me and that they can't prove that I ever received it (which I didn't). I plan to file a complaint with the Better Business Bureau and the Consumer Protection Agency.

On February 19 I purchased a bathroom faucet from Kohler at Home Depot and I received my order confirmation that I will receive my full set by April 7. So when April 7 comes around there's no faucet, no email update, no consolation. So then I go online and go check my order status and it says July 16. So then look at my email from my confirmation and it still says July 7. So then I called Home Depot and they say there's nothing they can do. This stuff happens. Then they tell me to call Kohler and when I call Kohler they say the order has not yet been processed, that they are just receiving the order I placed on Feb 19.

I ordered a 5 piece patio set and only received 4 pieces. I have now called 2 times in 2 days (and was on the phone about an 45 minutes total). I have been told each time call back tomorrow. This is the 3rd time I have ordered a big ticket item from Home Depot and the 3rd time I have been dissatisfied.

I called Home Depot's extended Protection Plan Dept. (where we purchased the washer and the protection plan). I was told a contractor would call me the next day to schedule repair which he did. I sent him pictures of the washer and a copy of the receipt. He submitted it to Samsung for "approval" and scheduled an appt. for the following Monday (my washer broke on March 30th, repair was scheduled for Apr. 6th)...I was upset that they couldn't come out sooner but let it go.

I am very satisfied how my issue were resolved. I spoke to ** whom I purchased my product from after getting the stone wall treatment from Ariens, and they're outsource. But, after explaining to ** my issue, he promptly connected me to a gentlemen name **, very knowledgeable in Lawn equipment. He came to my home resolved my problem and gave me detailed information that should help me maintain and operate my equipment for years.. thank you Home Depot, and ** for a job well done...

I bought a hanging basket planter with a liner in it so it doesn't leak when I water my plant that I also bought at Home Depot 6 months prior. The liner had a hole in it so the dirt dried out so fast my plant has yellow leaves and crusty dried out spots. I keep pulling the leaves off, but my plant doesn't look healthy anymore. I am going to have to buy a new plant and a new plant hanger... I was so proud of my plant too....

How come in the USA everything is cheaper than coming to Ontario. I was going to buy plywood for 25.00 and the wood is not worth the money. None of your lumber is worth the money because it's warped and cracks in plywoods. Your drills I bought sucks because the batteries don't last and to buy a battery is worth more than buying another drill. Your prices are way too high I rather shop in the States rather in Ontario home depots stores. Ontario stores is a joke!

Home Depot offers to deliver to your home or to the store. You should never have it delivered to your home because they contract with a third party trucking service. The trucking service will drop the product in front of your home regardless of the value of the product. A signature is not required. An appointment is not required. Home Depot will not help to locate your product. You must call the trucking company on your own. After the trucking company advised our vanities had been delivered (they had not) and 2 hours worth of hold time later we were told the product was lost and to call Home Depot. Home Depot advised we should call the trucking company for a refund. Neither could locate the product. Neither would help us to get the credit. Now our bathroom has been ripped apart for weeks. We will now re-order the product at Lowes. Home Depot has lost all of our business.

I have been a loyal customer of Home Depot for many years. When I called to find out why there were interest charges on my bill when I paid the balance in full prior to the due date I was advised that Home Depot charges interest from the date of purchase. I subsequently cancelled my credit card as neither Menards or Lowe's charge interest if bill is paid on time. In addition Lowe's will give you a 5% discount for using their credit card.

If you don't mind be lied to or waiting and waiting and waiting some more, then this is for you. But if you use your household appliances, like most do, then save your hard earned money. All they want to do is send someone out and then find a reason they can't and won't repair it after you've waited for weeks and weeks for them to get parts or schedule and reschedule someone that really doesn't know anything about the equipment they were sent to work on.

We signed a contract with Home Depot for kitchen cabinets and a new counter top. The rep came over and told us the job would take 5 to 7 days. The job is not complete as of the day of this review and we are on day 8! The counter tops are to be installed on a later date approx early April. By my estimate the job is going to take about 20 days. When I called to complain about the delay (having to eat out everyday is a financial burden) Home Depot/Home remodelers treated me like garbage, basically calling me stupid and telling me that it was too bad we signed a contract. Do not use Home Depot for any projects. You will be sorry. Their customer service is horrendous and very unprofessional. Their sub contractors are the worst! You have been warned. Use Lowe's or an outside contractor!

Self serve check is a joke. No barcodes on products. "You wait and wait" and this is all the time no one knows anything. Lowe's is now my store. I will only go to Home Depot if the ceo comes to my house, shampoos my crotch.

Called March 14th to report my Samsung washer water was draining from bottom of washer. I was told that they would call me back in 2 business days with a repair company. On March 16th they told me Appliance Connection in Salisbury would be at my house on March 18th, but would call March 17th with a 4 hour time frame. Never received the call on March 17th. On March 18th I called Appliance Connection and they did not have me on their list. Said Home Depot did call asking if they had service time available, but then hung up. They also said if Home Depot told them it was a Samsung machine, they would have said they DO NOT REPAIR SAMSUNG MACHINES. Because parts are impossible to get.

Purchased 4 year extended warranty - spent 3.5 weeks without a dryer because the first call was deleted and the repairman visit deleted. Started all over and it took another 2 weeks with 2 more repairman visits to get it fixed. Home Depot said that after 3 fixes that a new Dryer would be provided - this was the third time the LG dryer broke but they did not replace or reimburse the 40 hours I've spent on the phone or taking off work for repairman nor the cost of doing laundry elsewhere (although they said multiple time it would be reimbursed)... It is now not covered by the warranty plan, but did spend the time to tell me it was by customer service and send me the form to fill out and submit. I would have been better off spending the money on a repairman instead of the warranty! I would not recommend Home Depot or the extended warranty company Asurion to anyone!

I purchased a product at Home Depot to replace my basement carpet with laminate flooring. Home Depot sent a third party vendor Superior Corp. of IL for service. The installers were unprofessional, did very poor job and damaged the walls.

Signed an installation agreement and paid for Home Depot to install a Euroview frameless shower. Two men came to the house and installed the shower. They asked to use my in the wall installed vacuum cleaner stating the one they had was broken. They vacuumed metal shavings and pieces. The metal pieces caught in the brushes of the vacuum wand and burned up the motor to the vacuums wand. The metal pieces damaged the PVC pipe in the walls before getting into the dust collector. The damaged pipes then started friction explosions in the walls. This is $4000.00 dollars to repair and replace.

AVOID THE LAKE ZURICH THE HOME DEPOT STORE AT ALL COST!!! This is my first review of any business. I never felt the need. However, just yesterday I was on my way home and needed some small pieces of wood for a home project. When I got to the Lake Zurich, IL. store I talked to two young guys that worked there to help me figure out what type of material/s would be best. The first guy half-heartedly tried to help but had no suggestions.

Most of the employees and Management are Racist Morons at the Berlin Turnpike Store Berlin, Ct. I will never, never will ever patronize Home Depot especially this location. Everyone I talk to agrees that Management needs to be change, employees train in customer service and Diversity! I hope that Home Depot goes out of business. Manager **, and employee by name ** ought to be fired! I love to shop at Lowe's and I wouldn't trade Lowe's for anything close to the Morons at Home Depot!

I am a frequent customer at the Home Depot in College Park, Maryland. I am currently doing everything in my power to get the attention of the district managers and anyone in power above store management. I cannot speak for every manager or every employee but I can speak for the employees that I have encounters with. I often visit to pick up items from the hardware department. The employees are great but there is almost never a time that goes by that I don't see or hear management being very disrespectful to employees. I have had employees go above and beyond for me (which keeps me coming back) but the management sucks. Those people do not belong in power and the store is desperately in need of an audit so higher authority knows what is going on.

First I took my lawnmower to the Home Depot near my house. The lady was very rude and kept telling me, "I'll be with you in a min." 15 mins. later she tells me, "Oh, we can't help you here. You have to go to another Home Depot." So off we go to the other Home Depot and the man at repair was so rude and unprofessional. He was slower than slow. Told me, "Oh, this is going to cost you," without even looking at the mower! I just bought the thing! Used it twice. I was there almost an hour! His name was **. The other employees were standing around **, chatting. The store is on Gilbert and Germann in Gilbert, AZ. Oh, he said it would take WEEKS to fix! Never had any problems at Lowes and very sorry I came to Home Depot. Never again.

One of the issues I had, although small, kind of pissed no one addressed it. They say "free delivery" but charge a $29.00 fee or $39.09 and when addressed when them it was nothing to them, but I hate fees and misrepresentation. Again although small, was there and was addressed by myself to them 3 times. Just blew it off.

I came in the store and asked for assistance loading tile I had picked out there. They loaded two different shades of the tile, but they are very close in color. The only way to tell is by looking on the box that has a different color code and once you have set the tile and it's cleaned off. Now I have two differ colors on my floor and it looks awful. I went back to the same store and spoke with the manager, who said it's my responsibility to Make sure he loaded the proper tile that I asked him to help me with.

In June 2014, I requested an estimate to replace windows in a breakfast room. A Home Depot salesperson came, measured, offered advice and final offered a deal including 24 month 0% interest. We signed the contract and immediately they charged 1/4 of the cost. A technician needed to come and take final measures within a week, and work was going to be done in about 4 weeks, and at that point I would pay the rest. However, he said I wouldn't make the 1st payment till work is done, because it takes about 2 months to get the 1st bill. I agreed to terms and signed the contract. They didn't come in a week as promised. It took me 3 weeks to find somebody to talk. A technician came to take accurate measures to order windows & said he was not a HD employee but a contractor.

Purchased a Maytag Washer in 2011 from Home Depot in Charlotte. Also made the mistake of purchasing the extended warranty and service plan. Complete rip-off and big mistake. Our washer has stopped filling with water, and we called Home Depot to get it fixed. They sold the service contract to a third-party and feel they have no longer got an obligation to us. The service company is foreign and the service representatives do not speak English. They have promised to call back with an English-speaking supervisor, but they have not called back. We are on our 3rd call to them. DO NOT WASTE YOUR MONEY ON THE HOME DEPOT EXTENDED PROTECTION! It is not worth the 79.99. It is not even worth the paper it is written on.

Home Depot (and other big box stores) sells Philips T5, 12 volt Wedge light bulbs for your low voltage landscape lighting. After using these to replace some burnt out bulbs, the same lights kept failing. I thought I had a problem with the fixtures, but replacing the bulb always corrected the problem...for a few weeks. Turns out these bulbs are rated (on the packaging) for 300 hours use! So, if you have your landscape lights illuminated for 6 hours/day, expect to change out every bulb in less than two months. Solution: Go online and find similar bulbs that are rated for thousands of hours use. You will also pay about one-tenth what HD charges for the bulbs and save yourself the hassle of changing burned out lights incessantly.

My family and I love to go to home depot. But recently I'm thinking twice before I go! The past 3 times I visited the Santee location was so bad especially the last time, I would never ever go there anymore!! You can see the people slowly working and talking with each other but they don't want to help!! They are so rude and unpleasant. We asked one employee to cut the large sheets of wood and he said ok but never showed up!!! We found someone else.

My elderly dad needed siding for his house. Sales rep from Home Depot came to dad's home on Oct. 11, 2014. He was very pleasant. I told salesman that I wanted job done first week of Nov. 2014. States that job could be done in 2 days. We agreed on amount job would cost to have siding and 1 set of shutters. Got a call 3rd week Oct. 2014 from salesman. States that they had a opening. Would like to start job on Oct. 30, 2014. HD employees to start work on Oct. 30, 2014. Told by ** that wrong siding was ordered. It would take 1 week to get because none of other stores carried white bone colored siding.

Purchased a Procom gas fireplace online in September 2014 (ordered it well before I needed the unit because it's normally a sell out). I needed to have a bookcase modified to accept the unit and was not able to have it installed until early Feb 2015. Plumber installing discovered a broken log and more important gas valve would not work. Contacted Home Depot. They said sorry past 90 days deal with the manufacturer. Manufacturer was not answering customer service calls so I requested assistance from the BBB -- that worked, the manufacturer contacted me, unfortunately parts were not available but they agreed to refund but it had to be done through the original seller -- Home Depot.

Few month ago I went to a Home Depot and all sale associate were asking me if need help. Great. Few weeks ago I went to Home Depot in Bothell WA and I was walking around for 20 minutes and no one came and even ask me if I need help or if I have any questions. Disgusting place. I will never go there again!!!

I bought 3 years ago a 2000 series Maytag front-load washer at Home Depot and on advice of the employee I made the extended warranty protection plan. On Feb 6th my washer broke and because I have the extended protection plan, I called this department and they told me that a technician from Refrigeration and appliance service center would come to check the washer. A week later a technician showed up and said that the washer needed a new computer which was ordered and shipped to my house.

Over the past 7 years these are the items and services I have purchased from Home Depot. I have purchased a complete kitchen renovation, cabinets, countertops and installation. I have purchased a GE refrigerator, OTR microwave, gas range, and dishwasher, and Home depot installed them all. I have purchased an LG washer and dryer pair, and had them installed by Home Depot. I have purchased a water heater and had it installed by Home Depot. I purchased 600 Sq feet of ceramic tile for my kitchen and foyer (installed myself). I have purchase 1200 Sq Ft of laminate flooring for my office and family room (installed myself). I have purchased all product to remodel the guest bathroom and the master bathroom. I have purchased all of my lawn equipment, patio furniture, rigid tools and numerous other items from Home Depot.

My wife and I moved to FL. We bought a house and the AC broke. It needed to be replaced. We just took a loan out for our house. Our credit was stretched. The only way we could afford a new AC was a deferred interest loan through Home Depot. With temperatures hitting 97 Degrees and the house over 100 degrees, we had to do something. We purchased an AC unit through Home Depot. H.D would only give us 1 yr to pay off a deferred interest loan of $10,000.00 at an apr of 26%. With temperatures over 100 degrees in the house we took the loan. Now we are barely able to make the minimum payments and will probably be dead before we can pay this loan off. We are going to try to get a loan through our bank that has a better rate but our credit is getting trashed now and lenders may shy away. I feel trapped and hopeless.

I purchased a toilet online and had it delivered to my home. When the contractor opened the box to the tank he said he heard pieces moving and knew that was a bad sign. We thought maybe I could just take the tank to the store for an exchange, but NNNOOO!!! They told me that they need both pieces, so I waited for an associate to put the tank in my car & traveled all the way back home. Got home, had the bottom put in my car, pulled up to the door, went in and requested assistance unloading. I waited 30 minutes for someone to come help.

I have bought literally thousands of dollars of items from them over the years. I have bought 5 of their 84" pantry cabinets both in store and online. Today I needed three more (mind you that is over $700) and asked for them to be delivered. I agreed to pay the $69 for delivery and was told that would be curbside only. What good does that do? If I could lift them, I would not need delivery. So they are willing to wave bye-bye to $700 and my future business because a delivery guy won't lug them an extra 50 feet into my kitchen?

This was a frustrating experience from day one. It basically all came down to communication or lack thereof. The sales rep had a great story how they would tell us everything going on, how the contractors would know exactly the way we wanted things, and they couldn't leave until we were happy, etc. That never happened.

I have been a Home Depot customer for over 15 years. I have a Home Depot credit card with a limit of $5500.00. I writing to express my disappointment in your customer service policy and to tell you about the complete runaround I have received from you store #1266. This whole purchase has been an absolute nightmare.

My landlord ordered my new washing machine on Jan 30th. Soonest they were able to Deliver Feb. 16th--each week since they have canceled --one due to weather, second truck broke down, yesterday March 2nd--they were overbooked and never got to me by their time limit for night time. Each time I have been patient and now I am livid! I am without a washing machine for over a month now! Ridiculous! They are supposed to deliver tomorrow-more bad weather. People they have canceled on should take priority--I HAVE NEVER CANCELLED OR RESCHEDULED ON THEM! Waste of time.

Where to begin..... Years ago Home Depot hired or trained employees to be knowledgeable about their departments, but not now. I find I know more than the employees, and that's scary. Recently Home Depot advertised online for a free workshop on various tools. I signed up and got an e-mail confirmation for date and time. When I showed up for the workshop, no one knew what I was talking about and each employee called another one with the same result. I called and asked to speak to the manager and was told he would call me, which he did and apologized for the inconvenience.

Spent two days and 6.5 hours just to order window blinds from Cropsey Ave in Brooklyn. Lesya and Daniella, store workers, were unprofessional, untrained, rude and unknowledgeable. They were not even able to properly enter order info in the computer because it seemed they never used a computer before!!! Terrible terrible. These employees should be fired on a spot!

Our sales gal was great first off.. she really knew her stuff...But..My husband and I are really like now to buy carpet & laminates for our home. Real nice guy came out and measured then we went into our local Home Depot and met with Sales gal.. My husband asked "So who installs, do they speak English?" Long pause and then she says "Well, at least one person will speak pretty good English"... Now mind you Home Depot requires you pay for labor upfront as well so this was basically a deal breaker for us. I don't care if just one person spoke FLUENT English but "maybe pretty good?" We are talking in the area of $7000.... I also have issue with the fact that our local Home Depot doesn't hire a reputable local company, a young man maybe starting up his business for instance... What happened to contracting American?

I complained to Home Depot about a gas pack I bought from them and they had delta mechanical inc. install. The sheet metal that connects the gas pack came apart and it took nine 9 days to get someone to repair it. I called home depot two times and it took three days to get someone to come to repair it. I called Delta mechanical six 6 days before I called home depot. I wrote mr. Craig Menear about the problem and he did not reply to my letter and complaint.

I order a 300 pound mirrored closet door from Home Depot. One of the doors (approximately 100 pounds) had a broken mirror and the door pulls were not included. The product was a 'Custom Door and Mirror' company - PaniflexBifolds@aol.com. Beveled Edge Mirror Solid Core Chrome MDF Interior Bi-fold Closet Door. Model # BMP3467680C. Internet #205338641. 90x96. This product was poorly packaged when received wrapped in plastic with minimal cardboard on the sides. This came in 4 packages (3 doors and track).

I ordered a breaker box and some breakers online and decided I'd rather pick the parts up at their store instead. I placed the order on Friday night and called them first thing on Saturday to change delivery options. The operator told me they have no way to cancel my online order or change the way it's shipped once it is placed. I think this is rather barbaric in our computer age. Just about any online outlet has this capability, so why not Home Depot? I plan to go ahead and buy my parts at Lowe's today. When the Home Depot order arrives sometimes next week, I'll take it back to them for a refund. No wonder Home Depot is going out of business.

While giving my PO number the cashier had trouble understanding when I said the P.O. number then made fun of me. I told her she could not do that then she cut me off, send me wait at other line. The supervisor said is store policy because my attitude. Obviously store took her side, I had to wait for few people to go ahead of me again.

SENT TO HOME DEPOT 2/27/15 "The Reason I No Longer Shop at Home Depot.” Home Depot is 5 minutes from me. Lowe's is 25 minutes from me. I drive right by your store to shop at Lowe's, due to your policy on the Veterans 10% discount. You were kind enough to start a veterans discount, but then you put restrictions on it. Lowe's has no restrictions. Why don't you either remove the restrictions on your veterans discount or get rid of the program completely. It makes your company look like a bunch of fools.

2/9/15 asked for repairs. Ditto the same stories as all the reviews on this site. They do not keep appointments, do not return phone calls, do not answer the phone, and to date 2/26/15 my washer still does not work. They repeatedly say they are coming to repair and never show up. Home Depot should really think about who is using their name for repairs to the appliances they sell. Bought at least 10 appliances the last 2 years from Home Depot. Will not shop there again. Company "Asurion solution hub".

I set up a secondary account to pay my balance online and later I received an email notice that the payment didn't go through. I contacted my bank and discovered the account # they gave me was for internal use and not for bill-paying (I think I just might have a complaint against that bank too). I then had to delete the payment account on the home depot online pay site (I couldn't just replace the erroneous account # with the good one). After I added a new payment account I found I couldn't make the payment online and won't be able to for 2 months. I've never been late with any payments and always paid this card in full and online because it was convenient to use it in the store for some purchases and make my payments online. Now, with an additional charge for late payment, I have to present payment in another form.

There was only one employee running the desk. She was working on an order for 7-9 minutes for some lady from Kellogg and then something happened, they had to start all over. The 2nd employee, who was on break, came back and serviced the person that showed up after me. My request was a simple phone order, but after waiting so long and being disrespected, I placed my order on the desk and told them that I was going to Lowe's. They showed no concern.

I had a credit card with Home Depot for 5 years and accumulated lots of "reward points" on that card. In late 2014 I stopped using the card, paid my balance and didn't think anything of it until I decided to cancel the card and redeem my points for gift cards in early 2015. At this point I found out that when I paid off the balance in late 2014 the interest on the balance hadn't been counted yet and therefore it was put onto the next bill. So for the next few months after I had paid the balance, the interest (a charge in the area of $7) accrued "late fees" until I realized what had happen a few months later. At this point the final bill was a whopping $10. I paid the bill (because honestly that is my fault), called up Home Depot, canceled the credit card and tried to redeem my points.

I shop at the Totowa store and love it. If I have a problem with anything or finding something the personnel are very helpful. I am in that store at least four time a week and never had one problem. Keep up the good work. Prices are good also.

Home Depot carries a great selection of air filters for HVAC home systems. However, the industry wide rating standard is MERV, minimum efficiency rating value. The consumer should not be expected to understand exactly what goes into determining the MERV #, but should have a consistent method of tracking and comparing. Unfortunately, Home Depot lists their rating as an HPR value. Without a great deal of research, the typical homeowner cannot relate HPR to MERV. What is Home Depot and their filter manufacturers hiding?

My credit has always been in good standing. I had my Home Depot Credit card for years, even bought and paid off a kitchen remodeling job. I switched to e-billing in August of 2014. I knew there was a small balance, so I awaited an e-bill or a reminder. Soon it was the holiday season and I forgot the balance, when due etc... I attempted a purchase in January, it was declined. I found out my account was in arrears, and the worst was in sunk my credit score over 150 points! Aside from that, they argued it was "fair" -- even though they never sent an e-bill or a reminder, which I assumed they had my e-mail address since I was receiving their e-mail advertisements. Further, they called my old land line number, and blamed me for not updating the information. They did re-reimburse me for the late fees, but my credit rating now has to be re-built. I CAN SEE NOW WHY THEY WERE HACKED, THEIR CREDIT SERVICING IS POORLY MANAGED.

This past week was a good for me and my spring cleaning. Also, it was a good week because I found so many trivial items lingering over the years in my garage that had home depot stamp on it. Bad part is I didn't have a receipt for about $500 worth of items I intended in taking back to Home Depot. Obviously now I realize I am a dummy for going, considering I am a black man with many different miscellaneous items trying to give back to Home Depot for a gift card. In hindsight I saw no harm in exchanging items I didn't need for card to get items in the future I may need. Worse part about this is that the Business world will never understand race, culture, status among us all. Being black, young and willing to exchange without a receipt doesn't always mean I am a thief in need of a fast buck, but unfortunately to Home Depot in Downey Ca, it does.

After delivery of a new refrigerator, I discovered a dent in the refrigerator. I contacted Customer Service but was told that since my complaint was not received within 48 hours of delivery, I would receive no recompense. Unreasonable.

I called Home Depot for service for my LG washer. The company they send out came to repair the problem. After they left the washer got worse - made all these terrible noises. They told me they would order part. Never got a call back. So I called Home Depot again. They sent the same company. Well it took them over 3 1/2 hours to remove parts. They used a grinder, a drill, a hammer. They toss my dryer with no regards to my personal property. They left my home and I was left with a broken washer for over a week till they got a new part.

My wife and I have purchased several items from Home Depot. My complaint is, 2013 we purchased a fridge cost $999.00. That is a lot of money for damaged fridge. We had it for 6 months and it starting leaking under drip pan, that was replace no problem. My wife moved the shelves and did her cleaning, we discovered that inside of fridge was crack. I called the extended warranty dept., they said they can’t do nothing. I told that joker we’ll do the math, if the drip pan was broken and cracked, that the fridge had to have been dropped, so he said that there is nothing he could do. So we have a 999 dollar broken POS. Please go to sears or other appliance centers to purchase your appliances. You will be sorry if you don’t. And please do not, i repeat do not buy the extended warranty, it is a joke and they should be charge with fraud for false bogus liars.

BUYER BEWARE! I just spent $2700 on a shed from this company, and when it arrived with a few pieces missing, Home Depot told me they would not do ANYTHING for me. I was expected to ship a massive shed back to Pennsylvania on my own dime and re-order from scratch. Attempts to contact the manufacturer failed as well. 2 of the numbers from my invoice/emails did not even ring at a working number. The 3rd was to an individual in Pennsylvania who has never had ANY association with the company, other than buying a shed from them 2 years ago! The fact that they don't provide a working phone number is one thing, but to put a former customers private info on a shipping invoice? I don't even have words for that level of incompetence. DON'T GIVE THIS COMPANY YOUR $. Worst retail experience of my life, so far. Shame on you Home Depot.

So let me start out by giving some info, we had originally planned to purchase a new fridge & washer/dryer. We have a limit on our debit card, so both purchases were too much for the limit we have. So we tried to do the fridge, and the site was not working, so I went on to the washer/dryer. It said it went through, but about 30 min later, I get an email saying it declined and it said this:

The installer from Home Depot installed the shades and when he was finished told me he never installed motorized shades before this and does not know how to operate the control and then he left. He threw the remote control down and said he did not know how to use it. I went to the Home Depot store to try to get some help from the person who sold me the shades and he was even more stupid than the installer. I spoke to a supervisor who was the stupidest of the bunch and had attitude on top of it. The store is in Oakland Park on Oakland Park blvd. I suggest never buying anything from them that requires any brain power as there is no one in that store with any brains.

Had a paint sprayer plus discounted to $118 and the store was out so they called the other store across town and said they had 3 in stock and would hold one for me. After I drove all the way across town the other store had them priced at $250, so they called the highland store manager Brandon back and he said, "send him back and I'll take care of him." So I drove all the way back to find out that he would do nothing to help me but try to sell me another paint sprayer that was way more expensive and that's all that he could do so best wishes. I told them I would rather spend my money at lowe's or elsewhere that would actually take care of their customers rather than sending them on wild goose chases from store to store. I wouldn't recommend shopping through them.

I went with a friend to return a box of gutter covers to the Home Depot and realized I didn’t have my I.D. card. My friend offered to return it for me. I said yes. When he got to cust. service they couldn’t find record of the purchase and my friend had no receipt. They refused to give the things back to him. This cannot be legal.

I bought a washer/dryer from HD in Dec 2013. I would normally have paid cash or with my credit card, but an in-store rep put a hard sell on me, and I allowed myself to be swayed into signing up for a HD credit card. 12 months with no interest, what could go wrong? The rep told me to just setup 12 equal monthly payments once I got my card - pretty simple right? I didn't get my first statement until Mar 2014, whereupon I immediately setup 12 equal monthly payments through online banking. I never paid much attention to the monthly statements, and shame on me for that. As it turns out, I would have had to setup 9 monthly payments and had it paid off by Dec, since it took HD 3 months to get the card to me (during which time I couldn't make any payments, since I didn't even know my account #!).

I went to the home depot to look for some hardware and like my last 2 previous times, the employees around there looked to be pretty irritated. When you go looking for help they seem to avoid any contact with the customer, or more interested in their conversation with a coworker. I don't know if it is that they are having a bad day. But it's not fair that if you ask for help they show how unhappy they get to answers a simple question. I mentioned to a cashier and she said that it was the inventory. (Too many hours of work and every body is tired, that's why) she said. It's too bad because as a customer I do not know what their problem is. They used to have better customer service.

My husband and I decided to order new garage doors, and after checking out many companies, decided to go with the Home Depot because of their claims that they take care of everything. We went to this store to place our order, but they didn't have samples of the door for us to look at and were not very knowledgeable about the product. Our order was not placed in store, but online when we got home. We were contacted by the garage door manufacturer/installer the next day to set up for measurements. After not hearing anything after a week, and not seeing their online installation portal update, we called the Home Depot store, to follow up. When speaking with our installation contact, she informed us that they do not have any information, and that we would need to contact Clopay (the manufacturer/installer) for any further information about our install.

I am an office manager for a real estate agent that manages 250 homes and we have one owner that has a warranty on appliances through Home Depot Extended Protection Plan and we have had the unfortunate luck of having to call their 1-800 number twice for service. The hold time is ridiculous. The first time was an hour of hearing "to ensure you receive exceptional customer service, this call may be recorded for quality control services, please hold so that we may transfer you to the next customer service representative." It plays over and over and over for the hour we were on hold the first time and right now I am on hold wanting to pull my hair out listening to it for the last 45 minutes as of right now.

5 months before the contract expired stove stop working. Call, sent service technician, came out, had to order part.... Part's on back order, can't do nothing to help me..... part discontinue..... contract is expired. Now they close the claim told me I should of been pushing service technician to fulfill the order before the contract expired. Filing a small claim for the price of the whole stove. They won't be getting away with this **!!!

I purchased a Dewalt DC305K 36V Recip Saw from Home Depot online. The saw arrived dirty and scuffed up and looked used in my opinion. Not in the same condition as any other Dewalt tool I've purchased in the past and I have bought many. I'm a big Dewalt fan and I have always been happy with their products in the past. Unfortunately this time I wasn't happy.

Military card for the discount. We were told that this cannot be done on orders from the store... Racine, Wisc. Store. We make purchases from Home Depot because of the military discount. Why is this a problem? It needs to be rectified as soon as possible. Our vets deserve this... whatever amount it is.... Thank you for your attention to this matter.

On 1/24/2015 I returned a washer pedestal that was delivered to my home. I called Home Depot to let them know I returned the product on Sunday 1/25/2015. I was told that was refund to my card would take 3-5 business days. Called again on Tuesday 1/27/2015 someone to the refund should be there by Wed 1/28/2015 no refund.. Called again Thurs 1/29/2015 someone told me it takes 3-5 business day. I should wait until Friday 1/30/2015... no refund. Called again Sunday 2/1/2015. Someone told me they were going to address this with a supervisor. I should expect to see my refund Wed 2/4/2015... no refund.

Bought a GE refrigerator in the year 2012 with a 3 year extended warranty. The refrigerator stops cooling in the fall of 2014. I have had 6 service technicians repair the appliance only to come back each time with some other issue this refrigerator is having. Never in my life have I gone through such trouble! Home Depot Warranty keeps telling me that parts need to be ordered 4 times before a replacement can be made. Meanwhile, the system has some condenser issues that I just can't put up with anymore. Parts have been ordered 3 times and it seems like they just want to keep patching it up until that 4th replacement part is made. This has been a nightmare for me. Meanwhile, all the time and money I have lost keeps liking piling up. I may have to claim this loss and buy another refrigerator elsewhere. No one should endure this type of service.

I use to do subcontracting work for a company that Home Depot hires. I have been doing the work for over a year and that company decided that they were going to basically steal and keep my money that was owed to me. In desperation since my family had lost everything, our home, our cars and are now living split up with family, I sent a letter with all the facts to the CEO of Home Depot. I honestly didn't think that anything would have come of this. I mean the CEO of Home Depot getting an unknown email. I mean really, but to my surprise he read it. He had one of his staff members take the time to call me and respond to me. Needless to say with her help the contractor that had hired me to do the work is sending us our money.

I purchased the protection plan for a pressure washer and it took them an hour on the phone to tell me that they won't honor it. I have to call the manufacturer to get a gift card. Why would a manufacturer give me a gift card for an outside warranty? They called the manufacturer and they said the number was out of service.

This writing is more about how Home Depot employees portray their neighborhood store image outside their store. Chicago got its worst snow blizzard today and I along with my 14 year old son got stuck in parking lot adjacent to Home Depot (Bartlett, IL). It was Sunday night around 9:45 pm and store was closed but still few employees were there doing their closing. Being a very regular shopper at this particular store, I went there to ask for some help explaining my situation. Requested them whether they can allow my son to be inside, since it is really cold outside and didn't feel to be safe for him.

I bought a fridge and dishwasher from Home Depot online, with delivery installation and haul away. It cost me $400 additional in plumbing services and 2.5 days off work with 6 hours of phone calls trying to resolve all of the issues Home Depot caused with lack of full disclosure about what 'delivery,' 'installation,' and 'haul away' does and does not include, and acting upon multiple false promises for specific problem fixes and other false information from poorly Home Depot trained workers which were never honored.

1-30-15 bought seed Packets, potting soil, garden soil and 10 small potted cabbages. Total $40 and some change. Bank statement charged $90!! Can't find receipt. Will call regions in morning.. Cleveland TN Home Depot.

Retired Bank Mgr with stellar credit rating. Home Depot Canada would have given me the card from Citigroup. Bought washer and dryer from Home Depot and they said would you like to save an extra 10% to which I said "certainly." They attempted to process the credit card but because a social security number Citigroup declined me on the spot. The irony is that I have a Visa card with Bank of America. I have been a client since the 70's and they have never had an issue with me. This is pure discrimination because I am a Canadian. The store mgr and Home Depot were not willing to do a thing.

Very dissatisfied with my experience: I ordered a washer and dryer, to be delivered & installed on 1/17/15. Total order was $1,429.67. The delivery men that came on 1/17 (who were extremely rude and unprofessional) alerted me that washer was damaged, and the dryer was probably damaged too (based on the appearance of the damaged box). After showing me a large dent in the washer, they asked if I still wanted the product. Obviously, I said no and asked for new products. They said, "you'll be contacted in 24-48 hours to reschedule." I did not hear from anyone in that time frame, so I called Home Depot customer service on Monday, 1/19. "In 24 hours you'll hear from someone." Well, I didn't hear from anyone until Wednesday, 1/21, and scheduled delivery for that Friday.

Ordered appliances from home depot online. Appliances were delivered on scheduled delivery date, except they were all damaged. The stove side panel was completely buckled out and the gasket on the fridge was dented so we were worried about the seal. We saw both things when they delivered the appliances and the stove was written on the invoice and they said they would come back. The gasket they claimed was from heat and would warp into the correct position. It never did, so we called them and asked to have a new fridge delivered when they delivered the replacement stove. We had someone come to our house on a weekday for the delivery to hook up the gas for the range and be there for the delivery because we both work M-F 8-5.

I am 72 years old man. Went to Home Depot off Power and Germann in Mesa. Bought some heavy sheetrock. I was parked in the loading zone right up front by the main big door, where a big sign was posted (We are here to help you load the fastest and most professional way). After paying for the merchandise I asked the cashier if I could get some help loading. She said "Go outside and find Juan. He will help you." So I did and was standing by my truck for about 20 minutes. No Juan.

I purchased a GE Ref in Home Depot back in 10/2011 w/ an extended protection plan along with other appliances for a total of $ 3545. First I had issues with the ice maker, then the front door got broken, and 2 wks ago all of the sudden the GE Frig complete system shut down. Every time you call 800-466-3337 be ready to be on hold at least 30 min to 1 hr and every time you call you will get a different response or I should say an "Excuse", but of course nothing will been done.

Do Not Use Home Depot Home Services. Check out the warning on the the BBB web page. There is a warning review about Home Depot.

My bill never came to me, I finally got one month past due date. I paid the balance except for the late fee. I called and spoke with someone. They said they'd remove it. Next month, they hadn't removed the late fee, and now they were charging me a late fee and interest on top of a late fee for a balance that was already paid. I called once again. I agreed to pay one late fee. The representative said he'd remove the other one if I gave him my payment information then or made the payment by the due date. I don't trust giving payment information over the phone because of identity theft.

BUYER BEWARE! Bought a John Deere D170 mower. After only 76 hours the transmission failed. Home Depot will not refund or replace. Only option is repair (two weeks to two months). The TuffTorq K46 transmission that came on the mower is a throw-away remove-and-replace unit. That means same problem all over again when I get it back. DON'T buy any mowers from HD with a TuffTorq transmission! The K46 transmission is made for "lawn" tractors for flat, small lawns. It is advertised for "Flat/Hilly" lawns up to 4 acres. It just won't do it! I learned too late! They got my money now I'm stuck. Why is this allowed to happen? I still have no rights under the Consumer Protection Act to deal with these crooks and they know it. Other brands sold at HD have the same transmission. DON'T BUY IT!!!!

Warning DO NOT USE HOME DEPOT for any services - they hire subcontractors that are unsafe and inexperienced. On Oct 5 I met with MR. ROBERT ** of Home Depot to replace 12 windows - also redo siding and change a garage door. The work was scheduled for Nov 24/25/26 - On Nov 23 I received a call from a company hired by Home Depot cancelling the first day of work. I had specifically told them I needed to be on schedule as I needed to move. As of today Jan 21, 2015 - My work is still not completed. Home depot Installation Service manager Gary ** has been a disaster to deal with. I am promised work done that never gets done. (I am not 3 months late with my move.) In addition while removing the old windows, the company hired by Home Depot did not take any precautions and had workers as well as myself in the house and did not comply with removal and Lead poisoning.

Went to Home Depot to arrange for an estimate on a bathroom tearout and remodel. An employee with English accent arranged for someone to come out at 3:pm the next day. Got an e mail confirmation that night. It was a no show, I have made several calls to the store. A lady named Lonnie has promised to resolve the problem, but, she does not call me back when promised. All I want is an estimate! I have remodeled two homes with Home Depot.... No more, they no longer have any reliable customer service! Will try Lowes!

Mt Prospect IL Randhurst store. Met with Betty who was quite helpful in planning, positioning custom vanity. Came back a few days later to order. However when I arrived Betty stated she had just punched out and was sorry. She had to go to lunch. Stated Bob would help when he got off phone. I waited 10-15 mins. Bob just casually talking on phone. Not to a customer. Possibly an installer. A new customer comes in and sits down by Bob, I state I have been waiting. Bob says he has an appt! I was quite annoyed. No one told me to make an appt. so another gent African American assisted me and told me he would have Betty call me for an appt. but Betty was off next day. She calls and states we don't tell customers to make appts. They want walk ins. I finally after 3 visits ordered my vanity. Betty loves her work. But is not happy with company. And as far as Bob is concerned, she states he is retiring so don't worry about him. Issue comes from the top. Great organizations ensure fantastic fits. Poor customer service. Quite disappointed!

We purchased a GE washer with a 4-year extended protection plan from Home Depot. We have had many problems with our washer. Over a dozen times, we have had repairmen come into our home to try and fix it, leaving us with no way to wash our clothes, but travel 30 min. into town daily to the laundromat, no reimbursement whatsoever. The HDPP still wants to try to fix our problematic and defective washer because they refuse to give our money back so that we could buy a dependable washer. The Home Depot Protection Plan is a scam! Do Not purchase this! The only protection they promise is to themselves, NOT the consumer.

Signed contract in November and was told would be middle of January before they could get started. Had to send in tile choices several times and designer was not very helpful in helping me choose. Then never heard from anyone for over 2 months even though I was told they would call - finally had to call Home Depot. In the meantime already paid for two months to home depot. No one at either place seems to be very communicative and our house in the meantime is a disaster area because of what we had to do and buy. Talked Rebath into doing site survey which they say they normally don't do but I believe there are items either we or contractors need to have ready for the remodel. If I had to do all over again - would find another contractor.

We had Home Depot come out and give us an estimate for laminate flooring. The guy that came out took pictures of the areas to be done and sent them to his boss along with measurements. Instead of calling like they said they would, we had to track them down. They quoted us a price and we agreed and signed. Days later the contractor came back saying he couldn't do that for that money and wasn't even experienced enough to do the job. Instead of Home Depot finding some other subcontractor to fulfill the job, they dodge us and kept saying "someone will call tomorrow." At this point they had had our money for two weeks. We finally cancelled the order. We ended up having to consult a lawyer to get our money back. Never will I do business with them again!

First week of December 2014 I order on Internet a washer and dryer. They are supposed to deliver a week later, the day of delivery I get a phone call giving me a time. They then call back and tell me they cannot deliver because one of the machines is broken. I call and email Home Depot asking them not to deliver before the 7th of January as I am going on vacation. They deliver anyway WITHOUT my approval on the 5th of January. My mother lives in the same building so security call her, she goes down to my apartment and when they unpack, we find out that the internet sales person sold me a dryer that does not go with the washer. ALTHOUGH I EXPLICITLY ASKED HER TO MAKE SURE IT DID.

In order to buy the right fitting refrigerator - after looking it up on the website - went to the next Home Depot store and gave the exact measurements to the sales person and order what she told me. When the fridge arrived it turned out to be too small. I called in next day and went into the store two days after and was told, that Home Depot would not return the appliance. Nevertheless on the official website it says, that returns would be accepted until 90 days. The gimmick is, that - as they say - every store has its own policy. I wrote and called "customer care," they told me they would "work on it." One week later the answer was: "because of the time passed by now, we cannot take this back." The time passed by, because of them not because of me.

Since Home Depot (HD) has chosen to ignore/disregard my review of the Grape Solar GS-PWM-165W charge controller for solar panels, I am posting a review here and elsewhere so consumers will know about this product. I never realized until posting a 1 star review for this otherwise unrated product that reviews might be ignored if they are not positive, but after posting a review and checking back on the HD site, I see that my negative review has been ignored and reviews for most products on their site are in the 4-5 star range. This leads me to the conclusion that HD is systematically disregarding negative reviews of products on their website to boost sales.

I was trying to return a snow blower that I bought. Only a few days had passed after the 30-day return date. Before I went in to return I explained that only the 30-day had passed by a few days. The snow blower not working properly. I had to remove the snow so I paid someone for the season and I wanted to return and get a refund. They said I could come in and get a return because it was just a few days. When I went in to return it was a different story. They were saying it was a small problem and "What kind of man are you that cannot fix a simple problem like that?" I felt bullied and threatened.

I rented a drain cleaner from store #6546 in Missouri City, Texas... On 1/11/2015, they rented me a broken machine. When I took it back and told them about it, they made me pay $300 for a damaged cable that I did not break. The department manager was unprofessional and had a real nasty attitude. The cable didn't even cost that much on the shelf.

Online appointment set Thursday Jan. 8th, confirmed by phone 3:30 on Sat. Jan. 10th. I busted to be home by 3:25 for appointment to find a message on my home phone to call. Called at 3:35 to find out that there would be no one could make it today. GREAT CUSTOMER DISSERVICE.

I purchases a 20 cu ft freezer from home depot online. They promises they deliver in 3 days to my 80 years old mother. A day & half later they cancelled the order claiming that the frigidaire no longer manufactures that freezer. The person who called me was extremely rude & really not any help (her name ardi or something from ogden utah # ** ). She was trying to sell me a 17.5 cu ft freezer instead of 20 cu ft for much higher price, which I did not accept.

I ordered a dryer with delivery and install. First attempt, delivery service said not possible to move dryer in (although we had just moved the old full sized dryer out). Second attempt, they moved the dryer into position, breaking the feet off the dryer, damaging stairs and wall. Refused to connect. Chalk all this up to a poor delivery crew which Home Depot contracts to. However, the rub is Home Depot will not address the issues. After 12 phone calls and literally hours on wait, I give up. Stopped payments via CC. The dryer was fine, the price good, the delivery is terrible and there is little recourse when things go wrong. Buyer beware.

After a fire in my garage Mark 1 Restoration Co. Chalfont, Pa. ordered (10/21/14) a standard garage to be installed in my home by Home Depot Montgomeryville, Pa. The order #** was never processed by Home Depot. Stupidly, I went back for more grief and ordered the door myself (#**) being told they would do everything in their power to rush this order thru. Well, no such luck. I am in line for installation just like any other customer. The compensation for my inconvenience Home Depot offered me was minimal compared to the aggravation of waiting and wondering for 12 weeks FOR A STANDARD GARAGE DOOR. Everyone was nice to speak to, but no one went out of their way to expedite the order or installation. Today, after numerous phone calls it is suppose to be installed Tuesday January 13, 2015. The whole episode has been a nightmare!!

Finally figured out that our account had been changed from paper statements to electronic statements without our knowledge. Could not find online where to change this setting so chatted the "customer service" from Shi*ibank who told me I changed the setting and gave me the date and log entry. Since we absolutely do not have any account with online statements this was impossible. She told me I would have received an email confirming the change to our account. Guess what? The only email I got on that date was where I requested a copy of a receipt! So our Account Settings were changed by someone, not us and they could not have cared less. I called to follow up and was told the email probably went into our spam. Seems like they would be more concerned about problems with their website and customer accounts. We'll be cancelling this card, too creepy to deal with Shi*ibank, no problems with Home Depot but they should change the company they use to manage their cards.

I purchased 12000.00 parts in may 2011. For the last 5 months I have been trying to get someone to repair my stove circuit board. Now the refrigerator ice maker is acting up so I called again. The extended warranty co makes an appointment for today 1/2/15 for 8-12. no one shows so I call the place and they tell me they do not even service my area... what a bunch of poop. This is costing me two days off work for bull! And no one will help with it. I would like to take all the appliances back to home depot and tell them where to stick them all!!! I have never went through this with lowe's extended warranty and I guarantee I will never have to deal with home depot again with this kind of stuff because I will never buy an appliance there again!!!

I was at the Home Depot store at 4159 Fm 1960 West, Houston, TX 77068. Phone number 832-484-1284 on 12/29/2014 at approximately 9:40 pm. I was in the process of looking for some merchandise when I was told by another employee "If I want some ** boxes buy some or move the ** around." The manager on duty was standing right there when the employee made the comment. I asked the manager why was he talking to me like that and he just walked off and acted like he didn't hear it. I called back up there to speak with the manager after I left the store because I felt threatened by the employee and did not want a confrontation. The manager acted as if he didn't know what I was talking about and tried to turn it into an argument. I told the manager I would report this and he said "go ahead, it's your damn prerogative" and hung up in my face. I called back and he became combative and hung up again.

I purchased my GE over the range microwave on 2/10/13 from Home Depot. I also purchase the 3 year extended warranty for $50. On 11/18/14, as I was warming some food in the microwave, it began to spark and then burst into flames. I first contacted the manufacturer and was told to contact the extended warranty company at 1-800-466-3337, which I did. The extended warranty company scheduled an appointment for a repairman to come to my home on 12/5/14. The repairman arrived, inspected the microwave and deemed the microwave a loss. Pictures of the interior of the microwave was sent to the warranty company. I then contacted the repairman's company by email and was informed to contact the warranty company to see how long it would take to receive information about a replacement microwave or a refund.

My wife wanted a new bathroom, so we went to Home Depot. Bad idea. The guy came over, measured everything, then showed us all the things we would get for 11.560 dollars. That was three weeks ago, they cashed the check three days later. They told us that it would take till the end of March. Our bathroom is no bigger than a mini van, we got passed around from person to person, never getting a straight answer yet, so now we are trying to get our money back. Do not go to Home Depot!!!!!

Went to Home Depot on 12/27/14 to get wood pellets at Store 10200 Coors Bypass N.W. in Albuquerque NM. I was getting wood pellets under the metal shelves and hit my head on the metal frame. I went up front and ask for help to get pellets loaded, no one came. I loaded up pellets myself, I made a complaint to the Manager and he just said his guys were busy.....

I ordered my son's Christmas present since December 8th and never received it for Christmas, he is so disappointed. I am so angry, I was pushed around for 3 days trying to locate the package. These people have done everything from putting me on hold for hours to telling me that they can't find my package and even had me calling 2nd and 3rd party shipping companies. I'm never using them again. It's ridiculous!!

I bought a Samsung washer in July 2013 with the extended home depot protection plan, the washer needed repairs in July this year called them and they got A&E appliance to come do a diagnostic and repair it with no issues. On the 7th the washer broke down with a TE error, I called the protection plan expecting same good service. They hired Kelly appliance to come repair it, they came explained what needed to be replaced said they will order the parts. Long story short, they didn't fix the issue on Dec 23rd they just ended up creating another 3E error. Had bad customer service with one time having a no call no show.

I came in store # 187808 on 11/28/14 to try and take advantage of the black Friday deals. However after today I feel like I've been taken advantage of. I purchased a dryer, well while getting close to finalizing my order.. The sales person stated "OK here is the DEAL!!! We won’t get that in till 12/15/14".... I said, “No problem just give me a rain-check good for when it comes in, or I can leave a deposit....” The sales person states "In order to take advantage of the black Friday sales price, YOU WILL HAVE TO PAY IN FULL.” After getting notification that I won’t get my $1100.00 Dryer till 12/29/14 my problem became two-fold: 1) paying in full for a stock item (non-special order) that's NOT in stock, 2) having home depot get a month worth of interest off my money.... (Out of all their customers, what they got 500 of us to wait the same thirty days @ $1000.00 or better) you do the MATH on $500,000.00 interest... that's on the low end.

I ordered a fireplace a few weeks ago. Got a call Tuesday 12-16-14 that the fireplace would come on Friday 12-19-14 between 11am-4pm. The guy even told me it would be later but either way my wife took the day off to wait for it to come. Well at 9 am she had to rush from the shower because our new JACUZZI was here. We were hoping it was just a delivery mistake but instead it was homedepot's fault so when I call and sit on hold for twenty minutes only to hear my fireplace has to be reordered and won't be delivered by the new year not by Christmas, which was the purpose of the order, I was then informed my money wouldn't be refunded to me until after they receive their jacuzzi back in Chicago from my location Philadelphia so I actually had to fight to try and get my money back which I still have not received. The worst part is they seemed like "oh, it's no big deal" makes it even more frustrating.

I recently went into Toys R Us looking for a gift when I noticed there was a Home Depot section. Upon entering, I realized every toy in this section was geared towards boys, and felt nothing was geared towards girls. There was however, a BBQ toy that had a girl on it, but even then, it appears she is the helper, not the grill master. In today's society, you would think a company of this magnitude would be more gender neutral. I'm not sure who was in charge of displays, but I would like to bring this matter to both companies' attention.

I ordered Samsung Gas Range from the local Home Depot Store on November 20th and the expected delivery date was December 17th. During the order, we clearly mentioned to the Home Depot associate that as our range was broken, we are adjusting with temporary electric cooker and we wanted the new range to be installed before the Christmas holidays as we expect guests (attached photos of my small temporary electric stove and the empty place for range). I called yesterday to confirm the delivery. They mentioned that there is no change and delivery is on Dec 17th (today). When I called today morning to find out the time window, they shocked me saying that there is a "slight" change in the schedule and the new delivery date will be Jan 8th of 2015.

Ordered new appliances for the kitchen online (stove, refrigerator microwave and dishwashers) showed items were available scheduled delivery was set for Dec 17. Called to check on delivery time the night before and order can't be delivered, items were not at the shipping site. Told MAYBE Friday. This is really poor customer service.

The Home Depot I used to trade at sells Coca cola... The kind with real sugar; it's from Mexico for some reason. Anyway when I tried to return their bottle I was asked to show my driver's license. Where on earth do you have to show your driver's license to return a 10 cent bottle. I refused to show it. They refused to give me my 10 cents. I will never trade there again. I encourage others to do so as well. Boycott Home Depot!

Want to feel like a thief? Buy a big box from Home depot. I went into Home depot to purchase a safe for my father in law. I grabbed a cart and proceed to grab the safe by the straps and put it on the cart. I bring the safe up to the cashier to pay for the item. The cashier comes over without saying a word and proceeds to break open the box. I asked what was she doing and that it was a gift and needed the box intact. She proceeds to cut open the box and says that she is just making sure everything was in the box. I replied with the box is sealed shut, why wouldn't it be and that I needed the straps since the safe is quite large and heavy to carry. My statements went unheard and I hurt my back trying to lift the heavy box without the straps.

I ordered a gift for Christmas for my wife. I received the order received email, never received any other email. I go online to find out the status of my order, it states it's cancelled. I call to find out why the order was cancelled and was given the runaround and told an email was sent out even though I never received it. I'm stuck with no Christmas gift for my wife because of their incompetence. Never order online from them unless you do not need your item.

I ordered a gift card for my brother in law for Christmas and included a holiday card with the order. My bank authorized the purchase, but Home Depot decided not to honor the purchase! They are using some type of credit card verification system that declined my order! It was charged to my bank account, but because I placed the order at 8:00 am on a Sunday morning (10 days before Christmas mind you), my email address was a "free" account (gmail), and the shipping address was different from the billing address!

I spend 500+ dollars a week at Home Depot and on very rare occasions will have a return usually a faulty product. And I go in for a return of a product and for the first time in my life a denied return because I didn't have my receipt! And I had 2 other returns in the past 12 months. The last being October 1st. And I learned if you buy something with a store credit card they give you or a GIFT CARD and do a return even with a receipt it counts as if you don't have a receipt!!!! Bullcrap!!! Let me tell you something I work my tail off, I'm not a scam artist or do whatever people do to make Home Depot treat me like they did. I'm a legitimate consumer that is taking his business to lowes, it's worth the drive!!! That's the second time I've been treated bad by Home Depot. I had a situation this past summer where I bought some power tools and one of these tools was broken when I opened it so I took it back and the guy wouldn't let me exchange it. He said "sorry can't help you!" AND YES I HAD MY RECEIPT so I called the manager and got voice mail and called me a week later apologizing for his employees attitude! Thing is I spend way too much money with them to be treated like this. So sayonara Home Depot! Hello lowes.

We ordered 3 exterior doors for our home the end of March 2014. We were told it would take 6 weeks to get them in. No problem. In July we still hadn't received the doors and we were told that they had been shipped but lost somewhere. The doors would have to be reordered. The end of September we finally got the doors and they were installed. Home Depot did give us a $500 credit for the lateness of the doors. 2 of the doors are very tight fitting and we have asked them to make the doors less tight as it is very difficult to open and close these 2 doors. The 3rd door is fine. We had the installed come back and he was in a rush and really didn't want to deal with us and told us we had to live with it.

Ordered dishwasher week before Thanksgiving. Delivered week after Thanksgiving. Install was suppose to be Dec 10th. Installer cancelled and rescheduled for Dec 17. Can't believe I have to wait a month for installation. Talked to local Home Depot where I bought and spoke to someone who "has trouble with English language" and after assuring us he would look into and get back to us actually never did. My wife called back as to the status and spoke to person who said wasn't familiar with problem but knew was the same person as he wasn't fluent in the language of this country... ENGLISH>>>. I'm disgusted with way it is being handled and am cancelling sale and told them to pick up appliance. Heard horror stories about buying appliances at Home Depot and now agree, DON'T BUY FROM HOME DEPOT!!! They don't care about the customer. Friend bought dishwasher from Sears same time and is hooked up and washing dishes as we speak.

Dec 11, 2014, Home Depot advertised online a 52 in. 10-Drawer Clear Front Mobile Work Center with LED in Black Model #HTBX10, Internet #205344413, Store SKU #1000044933 for $299. But when I tried to purchase it, I had to provide my Zip code and the price became $329. Does this practice qualify as a "Bait and Switch?"

I purchased a GE refrigerator in November of 2011 with the 4 year protection plan. While still under warranty the ice maker broke and needed replacement. On November 6th 2014 I had to open a ticket to have the ice maker replaced again. After the tech came out and confirmed the ice maker required parts, I was told it would be after Thanksgiving before they could get the parts because they were back ordered. A few days after Thanksgiving I receive a call from the tech explaining they couldn't get the parts and they would be on back order until the middle of January 2015. Based on the extended protection plan, if the appliance cannot be fixed within 30 days they are to offer a buy out or like replacement. I have spoken to 4 managers over the last 2 weeks and they continue to tell me that they are awaiting approval from management in another department to move forward with replacement of the refrigerator.

I wish I had read this site before ordering my washer/dryer from Home Depot. I ordered a LG combo and selected all the items (hose & cord) that were required for installation. The Home Depot delivery team showed up as scheduled to deliver the units and upon arrival told me that they could not install the units because it was illegal to do so w/o a "stacking kit". Unfortunately I was never told about this requirement during the purchasing process. As a result my tenants were left w/o a W/D for 3 weeks and I still don't have the units! I'm extremely concerned (based on everyone's reviews) that the units will be redelivered on Dec 15th with more issues. To resolve the stacking kit issue, I spent over 3 hours on the phone with at least 5 different people to get the delivery rescheduled. When I asked how would they get the newly purchased stacking kit paired with my units which were now sitting someplace in a warehouse, the answer was "I'm not sure... It's a separate delivery company." As a follow up the Daly City store clerk called me and apologized... Telling me that this is a consistent problem with "Home Depot Online". She spoke as if they are two separate companies. Horrible.

First I am a contractor in the city that I live in. I use Home Depot often in business matters. I remodeled my own kitchen a year ago. I bought all new appliances when I did this. Around 3 years ago I bought a brand new washer and dryer from Home Depot with the protection plan. I then remodeled which meant I took out the existing laundry room to expand the kitchen and built a new laundry room. The washer and dryer may have been used for 1 year and sat during the remodel for about 9 months. I put the units in my brand new laundry room and they worked great. About 2 months ago the washer machine broke. The service men said they couldn't fix it and issued me a credit voucher. So I went to Home Depot and there is no longer a product sold that is comparable to my washer and if I continue to use the same dryer Home Depot won't install the washer. The protection plan said there is nothing they can do. So I bought a matching set and now I can't have a matching set because the service department that Home Depot protection plan uses can not fix my unit. I can not have a new one installed and I can not find a washer unit that will fit with the existing dryer. (They have to stack; that's how I designed the laundry room.)

They sent 3 guys to install my washer and dryer. These kids did not know what to do. They did not know how to carry washer and dryer to second floor and scraped my new hardwood stairs. I told them stop right away and they left my old washer and dryer outside the house. Now I am without washer and dryer. My old stuff is outside the house, and my new stairs are damaged.

I purchased an online-only industrial bin organizer on November 2, 2014. The item in question was $252.17. Given that the order was over $200, shipping was free. Add HST, and my total was $284.95. On November 5, Home Depot sent me an email saying it had been shipped. It arrived NOVEMBER 16 in a broken box, with internal components cracked, or broken. I called Home Depot Customer Service to complain about the state of my purchase and was told that Home Depot will NOT exchange the broken item for an unbroken one. The only thing I was to do was request a pick-up for return, and RE-BUY the unit. There was no consideration given to the fact that I'd already been waiting half a month for the unit. I was told that I would have to wait 7-10 days AGAIN. Given that I need this organizer, I re-ordered it. This time, DESPITE HAVING ORDERED THE EXACT SAME THING as I did 2 weeks prior, I now got charged for shipping. Uh... I thought shipping was free.

As a homeowner I find myself spending more and more time inside hardware stores such as Home Depot almost on a weekly basis. Over the past couple of months though I've noticed the customer service seems to be going southward. As someone who worked in the retail field for quite a bit of time I’m pretty big on customer service and often willing to spend a bit more time and money at venues where I experience great service. One place I will no longer be going out of my way to shop at is Home Depot store #4720, located off Center St. here in Tacoma, WA. I wanted to write a formal complaint to bring awareness to just how bad the customer service is getting using my last visit as an example.

I received a home depot gift card at a work party for $50. I used it twice. The receipt balance was smaller than what it should be - I told Home Depot customer service. They said the gift card was only for $25 but when I head up the receipts and the ending balance was not even $25. They said they could do nothing about it. Who, if you ever get a gift card from them, get the person to give you the receipt for it.

Home Depot sold my mother-in-law a Hotpoint refrigerator that was from the flood at Home Depot. SHE CALL them over 15 times to replace the fridge that was broken from the beginning. But instead Home Depot charged her another 275.00 to send a technician to troubleshoot the fridge. Now this brought the value of the hotpoint up from 1,715.00 to 1,990.00. Now the technician told us that it would run about a month or more and goes out again. He also reply to us that Home Depot shouldn't have not rob your mother like that. Then left.