Home Depot Reviews

Called Schererville, Ind store. After getting hung up on 4 times finally got a manager Less and didn't care if I stayed a customer or not. I am a contractor and was told I can go to Lowe's or Menards. Online charge me 9.00 on tax and store charged 13.00. They said that is the way it is. Why even shop at store instead of online. I wonder what IRS WILL SAY.

In the past year I have purchased, or purchase for 4 appliances. A French door style refrigerator, 2 dishwashers and now one washing machine. The delivery service has had to replace the fridge because all of the glass shelves were broken. This delayed receiving my fridge by three weeks and I had to sweep up the glass from the street. It three times to get one of the dishwashers delivered because two were damaged from mishandling. One got dropped so hard the motor seal broke from the stainless tub.

It’s me again. I got a call from a store manager in West Springfield MA today. I am sorry, I work for a living and I did not get home until 4:30 pm. When I tried to return the call, she gave me an extension on the sales floor that rang and rang. A lot of help that was. NOT. My husband spoke to her briefly today. She said, again that we would not receive the cabinets until December 5th. That is unacceptable. We are a middle-class family that works hard for our money. We were finally able to redo our family room. We bought cabinets from you, you took our money to pay for these cabinets. And then you sold them. In my book, this transaction constitutes a contract between you and me. We were specifically told that the cabinets were in stock in the warehouse. We were eventually told after many attempts to go pick them up 3, 2, 1 days later that they were on their way.

Every time I order from Home Depot I get no receipt, proof of purchase and item is always broken. I get screwed unless I get at the store. Opened box and item (Ryoby power washer) is in rusty, used, scratched up and handle with rips. I don’t get it.

CAUTION! I purchased flooring from Home Depot and of course they had to do the measurements and the install. The guy that did the install was great. No problems. The problem is I was told I could return anything unused. There were 8 boxes of flooring left over! 8! On a small master bedroom. So of course I figured well I'll just return the extra and I did. However what they don't tell you is they are going to charge you 15% restocking fee! So the measure and you have 8 boxes left over and get charged to return their screwup. I called the main office who said, "We'll have the manager call you, Craig, and fix this." Never got a call so I called there 5 times and of course he never returned my calls. Folks stay the hell away! This is a scam scam scam! 8 boxes. Are you kidding me. I'll never shop there again. NEVER. And I've received 7 different emails on him calling. YET ANOTHER BUSINESS THAT CAN'T THEIR JOB.

Home ** Orange Depot - Unbelievable experience recently - accused it was my bank 's card issues which it is actually the Home Depot's online/ staff issues. They keeps on beating around the bush, did not honor the agreement prices; and said guarantee it will go through this time to shipping my items - every time, 6th time they canceled my order auto by their system - then on their knees being extreme apologize, that they value me as their customers. Good Business would not point their fingers at the creditors when creditors was on 3 way phone line communication to confirm it/everything not once but TWICE - wasted few days of my time past 1 week and half.

As new residents in the state of Washington we knew no contractors and therefore chose the one stop, choose all at the Home Depot interior kitchen remodel department. Eventually ‘Chris’, the northern Washington sales manager arrived at our home with many samples from which we chose about $30,000 worth of product and labor for the completed project. We signed the contract then and there not knowing that interest begin to accumulate immediately. Fine print for sure. Chris told us that our only responsibility would be to remove the contents of the cabinets so the work could be performed and that we would have to do nothing else whatsoever.

If I can give Home Depot service a no star I would. First off Samsung fridge is JUNK. Worst fridge I've ever owned & purchased from Home Depot. I would never recommend or purchase another Samsung appliance. Second Home Depot extended warranty is a JOKE. Purchased the Samsung fridge in Feb of 2015 with the 5 yr extended warranty. So far we've had 5 service calls but probably 10 visits from a service tech. According to Home Depot the fridge does not qualify for a lemon even though there has been 10 visits and multiple parts replaced. Home Depot prefers to keep wasting my time in having to coordinate my schedule around the service tech's schedule. And I'm sure the cost associated with the parts and labor is close if not already exceeding the cost of a new fridge. Home Depot I will submit every possible complaint and spread the negative service I've received from Home Depot until I receive a new fridge.

Despite all previous bad delivery experiences my washer and dryer have finally been installed and I'm very happy with purchase. Great price, good product. Hope HD improves on delivery service and communication with customers.

I am writing because we had purchased a Samsung washer and got the protection plan (5yr) and the drain pump tore up and at the time A & E came and said they could not get the screws and so we had to go to the laundromat from the end of June till September 14, 2017. So they sent in a laundry reimbursement form thinking we was going to get our money back for going. Well was I ever fooled because they said $50.00 per claim.

I purchased a $2800 refrigerator in 2016 and the $250 5-year protection plan. My refrigerator compressor died 18 months later. When I called I was told there aren't any technicians available for 2 weeks. I cannot go without a refrigerator for 2 weeks. They said they can't do anything unless it is during normal business hours. I didn't know my refrigerator couldn't break down on weekends. They have no technicians available on weekends. They also disconnected me trying to talk to the supervisor twice. This seemed intentional. The protection plans are a complete scam.

Fence - Called Home Depot and requested someone to come in for price quote, someone called back from Home Depot saying it will take 24 to 48 hrs for someone to call back from a company. After 48 hrs no one has called from the fence company, and contacted Home Depot again. Why we have not received a call from the fence company after 48 hrs.... CUSTOMER SERVICE in HOME DEPOT WAS VERY RUDE, NO APOLOGY. "WELL WHAT DO YOU WANT ME TO DO", Ridiculous!!!! Went to somewhere else. If I can give ZERO I would!

Horrible delivery service! Delivery guy called me about my washer being delivered. My delivery timeframe was from 8:15am to 12:15pm. Well he called me around 8am and he told me that he will be here in 30 minutes. I informed him that I’ve got to take my son to school around 8:30am but should be back around 9:15am. He said that’s fine and he will call back around that time.

Today, I purchased a Ryobi Table saw - low-end to be sure, but it would more than do the jobs I need. Problem is, apparently Home Depot DOES NOT INSPECT INCOMING SHIPMENTS. This is sad. When a shipment arrives at your door, and the box has a gaping hole in it, you should reject it, right? Well at Home Depot they had two of these table saws in boxes. One box had a gaping hole in it, so I didn't choose that one; the other box seemed pristine, so I took that one.

Home Depot only cares about the money and not their customers! Kitchen remodel with custom cabinets to fit a 36" range. What I received & signed for was a 30" range. Called Goleta Store only to be told, “Appliances can't ever be returned” by the store Manager. Called Headquarters and was told, "Can't go against what the Store Manager says" and was connected back to him. I explained that box has never been opened and I just wanted an exception to be made to exchange the range for to a 36”. Again, he stated, “No exceptions can be made as the warehouse won't give a credit nor can the range be resold".

Very rude, lazy store associate. I was looking to buy a microwave. The person (Erica) at the Store #1220 didn't even bother to search for the item and gave me the wrong information. It is very hard in general to find any help at this store. The manager Kenny completely ignored the situation.

I spent a long time researching dehumidifiers on Homedepot.com and then purchased one on their website. It was a good deal. I chose the cheapest shipping and it was still like $20. It said it would arrive next week. The order "never went through" even though there was a pending charge on PayPal. I called them and PayPal, went into a home depot store and none of them could find it. Now the same dehumidifier is not offered on their website strangely and it's been weeks since I ordered it. Waste of time.

Review is for Pearland TX Home Depot near Hwy 288. Working with flooring dept. manager, we needed 1150 sq. ft. of laminate, but we rounded up to 1200 ft. to assure we had enough. The Home Depot manager somehow ordered 2200 square feet, 4320 pounds of laminate AND it was delivered in an 18 wheeler with no forklift. In our rural neighborhood, the road was too narrow for the driver to back into the driveway, so we had to use their pallet jack to move 3 full pallets weighing over 4000 pounds on a gravel driveway, then we found out it was twice as much as we needed after moving it box by box into the house. Home Depot said there would be a 25% restocking fee to cover THEIR mistake, costing me over $2000. Will never shop at Home Depot again!!! This is not what we needed after our house was flooded in hurricane Harvey. I would give them less than one star if that was possible!!

I had a failure of my refrigerator. It went off and spoiled my food. $325.00 worth of food was thrown in the garbage. I was gone for over a week and when coming home found my refrigerator was off and for over a week. Needless to say I called the company that had my protection plan. They told me to unplug the refrigerator and plug it back in. I did it and the frig started working again. But the food was lost. Well Anthony said he would send me a form and to fill it out and submit it. And I would be paid for my loss. WRONG. LIES. I heard nothing for a month so I called the company and what do I hear from them? They are not paying because no one came out to repair the frig. DO NOT BUY PROTECTION PLANS. They are filled with loopholes that the companies that sell them get out of paying you anything.

Bought a tub off Home Depot's website, had a hard time figuring out what model. Ended up going with a Restoria clawfoot similar to one found on www.bathandvanities.com but cheaper. Had a great experience and would have given 5 stars if it weren't for some parts missing, which were replaced.

Nightmare is the most appropriate word for Home Depot's services. We ordered appliances, they were damaged, then trying to have the replacements delivered (still not delivered) is a fiasco/circus that is a taking weeks coupled with confusion and incompetence. Home Depot should be avoided at all costs.

Received a notice from Home Depot that my credit card limit would be dropped by two thirds If I didn't charge a purchase by December 1, 2017. HD stated that it’s been ten months since my last purchase on the HD credit card. Well, HD you can bully others if you want but not me after 19 years of spending several thousands of dollars I'm done - card cancelled and unsubscribed to all HD emails.

Multiple "separate orders" were placed by Home Depot for a "single" new flooring/new appliance project, and "partial" order deliveries happened on different dates. The order in question was shipped 09/22/17 per their confirming email (see enclosure). Though I checked and re-checked over 3 weeks (starting on 10/4/17), trying to ensure delivery had indeed happened of the flooring (since delivery was for a vacation home location), I was continuously assured that it "was delivered on 10/4/17" per their system (another partial order was delivered that day, but NOT the flooring). When the construction crew showed up to do the work on the morning of 10/14/17, they reported that the "flooring" order was missing.

Want to buy a Halloween product. Store did not have so I ask to buy display and asked for money off cause it had no original box. Woman named Michelle said, "No way" so another employee named Jake asked if I talked to manager. I said no. Michelle wouldn't even think of us talking to manager so Jake called manager for us. Manager Angela was great. Said, "Yes give money off." Well Michelle came back and when she found out we got money off she was rude, ignorant, slamming said product around and total attitude to myself, Jake and other employees. I will never deal with her again. Poor customer service. I think headquarters should hear about her. Thank you. Louise **. Would love to hear back from Home Depot.

I ordered 3 area rugs from Home Depot for a total of $1466.20 including delivery. One rug was delivered right away. The other two were taking a long time. I was sent an email with a link to track a truck coming from Mexico. The problem is, the information didn't mean anything. I had no idea where the rug actually was. Finally I checked and it said that they had called me the day before to confirm delivery, which was a total lie.

I bought a refrigerator from The Home Depot on 9/5/17. Delivery was scheduled for 9/13/17. On 9/12/17, the delivery service called to inform me that my appliance would be delivered on 9/20/17. The repairman (for my new refrigerator) indicated that the refrigerator had been in the store on 9/9/17.) I called The Home Depot and was told that since I had ordered it online, that the store had nothing to do with delivery and that my refrigerator was not in the store. The delivery people dropped the refrigerator on my concrete driveway. When I called "customer service" about the broken (new) refrigerator, I was repeatedly disconnected. When I would get through to a real human, I was repeatedly put on hold and then disconnected. This saga went on for over 3 hours. I was finally told that The Home Depot was not responsible for any problems with the appliance.

On 9-26-17 I placed an online order with Home Depot. They took my money and sent a confirmation of shipping. 10 days later I still had not received my order and contacted Home Depot. At first they claimed I did not make an order. After showing them the receipt, bank debit and confirmation numbers they spent an hour on the phone claiming their shipper was at fault and lost the shipment. I gave them 3 more days to fix the problem to no avail. At this point I requested a refund. They sent me an email claiming they would credit my account (which has not yet happened) but ONLY for the cost of the item, less the sales tax AND shipping charge. So a warning to everyone. Home Depot is not only an unreliable vendor but will only refund part of your payment if they refund anything at all despite the fact that they did not ship the product and made continuous claims that they would fix their internal problems.

To the manager of the Waukesha Home Depot store I appreciate you calling to let me know once again you and your company do not back your products (carpet) you sell or offer to install for free (with non-English speaking, miss your appointment & install incorrect) through a 3rd party contractor. We had our whole house of carpet installed 01- 2013. Apparently when you install carpet you are supposedly told where seams are going to be installed-wrong! However we had noticed the seam coming apart and showing down to the backing.

I wish there was something lower than one star to rate my delivery experience. First of all Home Depot has a third party do the delivery and installation of appliances. That being said we ordered a dishwasher and had our scheduled day and time of between 8 am and 4 pm. When the item was not delivered by 3 I placed a call and spoke to the "middle-man". I'm guessing who then in turn called the delivery people.

I bought a fairly expensive Bernzomatic blowtorch with two tanks from Home Depot that I thought would be in excellent condition. When I tried to assemble it one nozzle wouldn't screw onto the tank. I thought it was a bad tank but neither tank would screw on. I contacted Home Depot by email telling them I needed to return it because I had lost the receipt and the item was defective and never been used. Regardless of the fact that it was never even assembled they refused to return it or even give me credit for other store items stating store policy against returning items without a receipt or sold after so many days.

I went to a few Home Depots and call customer service. And when I asked about Price Matching and gave them the company and show them the add and their phone number, they said they are a Wholesaler and did fabrication. I told them they sell to anyone and offered fabrication like Home Depot does. I contacted this idiot who is one of their attorneys. We’re not going to convince each other via email. If you believe that a court would see the issue differently, we’re happy to address the matter in that forum.

Want to clarify that Home Depot (Durham NC) customer service was extremely professional and helpful each time I called. However, my complaint is actually with the local delivery service and "professionals" who were suppose to remove, haul away my old machine and install a new dishwasher. After taking time off work, service was not completed, delivery guys were rude, and I received no call or follow-up from supervisor in charge. Had to request for complete refund due to the lack of professionalism of the 2 delivery men and the supervisor.

About 2 years ago we worked with Josh ** at the Home Depot in NW San Antonio at Bandera and Loop 1604 on a front door project. We needed a glass security door and Josh helped us select just the right one for our needs. We ended up with a beautiful secure storm door that lets wonderful light into our family room. Josh is not only knowledgeable, but he kindly listens to what you really want and then designs it!

Biggest mistake of my life was trusting and using this company for such an important investment. They misrepresented the product. What I purchased and what I received are not the same, and the installers were HORRIBLE. Damaged our home, and were so ill-prepared. It wasn't even funny. The carpet is loose and uneven, not secured and they slopped glue on our tile, broke baseboard and said nothing. The list of errors is extensive. HD is refusing to credit us, refusing to refund us and I got yelled at by the store manager, who would not let me get a word in edgewise to even ask a question. Bottomline, run as far away from this merchant as possible. They're your best friend until they get your money. After that, you don't matter. Worst service ever.

On August 3, 2017, I ordered a set of 6 blinds for my home. The total cost: $5,390.20. We were told by the Home Depot salesman who sold us the blinds and who measured up at our home that installation was confirmed for Aug 22. However, he wrote on Aug 21 to say there was a delay and installation would be on Aug 31. My husband and I were disappointed but we couldn't do anything as Home Depot took 100 percent payment upfront. We had to cancel our plans to holiday interstate around that time - Aug 28-Sep 3. I had thought, when we were told to pay, that the Home Depot full payment policy was not right for consumers. Having dealt with numerous companies, the most we had to pay for any job or order was 50 percent of the total price and the balance after installation.

I had Home Depot install quartz countertops in Nov 2016. I was not happy with parts of the installation and would not have said anything but they called wanting to know about my experience. Thus, I let them know I was not happy and they said they would send someone out to check. The person they sent was actually unsympathetic, said he did not care what I thought and my complaints were senseless, except for one seam and he would send someone out to get it fixed. This is Oct 2017 and I am still waiting.

This has happened more than once. I was recently at HD and saw they had an Amana Microwave Range Hood on sale for $135.00. Big orange sign over the floor model and it said the sale was from 9/28 to 10/15 (or close to this). I asked to purchase one. None were in stock. I would have to 'special order' it and there was an additional fee of $59.00. This was the case for all the items I asked about. One of the clerks tried to tell me there was no stock because these were left over from Labor Day. Another, at the customer service desk, explained that HD had no choice to charge $59.00 for shipping (no free shipping to stores for these lower priced items) because the 'manufacturers made them do it.' It was the same online.

I went into the Massena NY store to purchase lighting for my house at 8:30 am. None of the lighting display was lit so I asked an associate to light them so I can pick the lights I wanted. She said no they can't be turned on till 9 am. So I went to the service desk and asked them. She called the manager to see and told me they were controlled by corporate in Atlanta but the manager will call and see if they will turn them on.

I rented a floor buffer and informed the staff that it was for my wife to clean the basement concrete floor. I was only offered the most powerful buffer. After attempting to operate the buffer, my wife found that it was too strong. After my wife viewed a Home Depot video which showed a person using a Diamabrush to prepare a concrete floor for staining, I returned the buffer and let them know that my wife had seen this video and asked if they had this unit. They stated that they did have the Diamabrush unit noting that it ran at a slower RPM. I ask why they did not offer this and was informed I got what I asked for and received an attitude from the young lady.

Home Depot requires that you purchase a gift card when ordering online if you are using two forms of payment. During hurricane Irma I was attempting to order a generator very quickly using my Home Depot credit card that was required to purchase a $500 gift card to complete the transaction. The generator was not delivered as promised. When I attempted to get my money back I was told that I could not get a refund for the gift card, as of 30 days later I still don't have a gift card nor do I have the refund.

I submitted this review and was told they couldn't publish it but can't figure out why unless they are padding their reviews. This review is for an area rug that I ordered. "Damaged in Transit. I received this and one end of the rolled up rug wasn't completely encased in the plastic and as a result the binding was damaged which was very disappointing, so had to return it. I didn't even bother taking it out of the plastic to see what it looked like but in just folding over the one end it did look quite plush so I have re-ordered and will post another review then." So I received an email indicated that it didn't meet with their website guidelines. I don't know why as I didn't think it was really that negative so I have to wonder if Home Depot is trying to pad their reviews in hopes of producing more sales. Very disappointing.

On 9/21/17 I bought this lawn mower. My husband did all that was required to start the machine. It would not start so we decide to take it back to the Home Depot in Pembroke Pines where I bought it on 9/26/17 in less than a week. Upon arrival at the customer service desk I explain the problem. Were told to take it down to tool rentals that we did. This was at 6:08 pm. The young man name Chris was very kind. He checked out the machine to see what was wrong. The wheel on the machine was bend. That I could live with and that we knew. He also found out the blade was also bend that makes it impossible to start. He ask, "What are we gonna do?" So I said, "Exchange it for another one".

Unprofessionally treated at self check out counter. I was scanning items, halfway attended jumps in and took scanned items and reenter assuming that I did not scan it - for a purpose of stealing. Threaten to call police with bad language. Good thing is all under camera for review. I paid and then I call manager to show my receipt indicating I have 3 items but charged for 6. Explain entire episode. I got refund for 3 items. Store receipt: 1:45 PM 9/25/2017 **. Refund receipt: 1:58 PM 9/25/2017 **. Managers were exceptionally professional - Corrected receipt error.

Age old story of a purchase through a store that promised delivery and installation. After item arrived in store, they suddenly had issue with the installation part of the promise. So instead of saving money and ordering from another online company, I ordered from Home Depot. Now the cost of item is roughly 860, original cost $699. I now have to pay a third party to install which is going to cost a lot extra.

Magic Chef compact washer 2.1 cf - Washer on hot water setting would fill for about a minute with hot, then the hot would shut off and continue to fill with cold water. When buying it took one day to get it delivered. When I reported it defective I was told there would be up to five business days to be contacted to arrange a 4 hour window for pickup. Then there would be another 5 business days to get a refund for my purchase. Conclusion: up to 10 days unable to do the laundry, then I need to hang around for 4 hours (take a day off work?). I had to hire a handyman to move it into the house and hook it up... more money down the drain. Home Depot is not very customer service oriented. But, I have to shop there because they ran all the mom and pop hardware stores out of business. Not a fan.

A few weeks ago, my dryer quit. I shopped around on-line and found a sale at Home Depot. I called around to a few stores around me; none of the stores had the new sale item in stock. I ordered the dryer over the phone with an associate. She told me that it would take a week to ten days to arrive at the store for me to pick up. I agreed to this. The associate assured me that Home Depot would call me when the dryer came in. My card was charged immediately, which was fine. The ten days went by so I called the store.

I wanted carpet installed quickly. I went to the local Home Depot and selected a carpet that was a guaranteed 72 hour install. I called the installer to schedule and was told first appt. was 2 weeks later. I had to call the manager to get the 72 hour commitment. Scheduled the carpet for a Tuesday. Then received an email the installer would call me Tuesday morning to let me know the 3 hour window that they would install.

Sharon at Home Depot in Covington GA went out her way to make sure my locks got done when most people would have given up and I really appreciated her time and effort. Will come back again thanks to Sharon. She did a wonderful job.

I bought Behr Ultra white paint last year from Home Depot, for both my ceiling and walls, but decided to wait until my retirement to actually do the painting. I retired in February, and, in September, decided to tint both the ceiling and wall paint, and went to Home Depot to get the paint tinted. When the paint was ready, I asked the associate what the charge was (for the tinting), and remarked that I had purchased the paint almost a year ago. He told me that there was no charge for tinting, but that I would not be allowed to leave until I was cleared, and thus began a most humiliating experience.

I went to Home Depot in Monrovia and the cashier and customer were speaking in Spanish. I asked them nicely to speak English. I was blatantly told that they don't have to speak our language because California is now Mexico and NOT the U.S. Racial discrimination. I'm going to file a case with corporate.

I had read reviews but went ahead and signed a contract to have HD install my siding. It's been almost 5 months since I've signed my contract and all I have is material sitting in my yard for months, no work done, and no way of getting a hold of anyone on the work team. I can't even describe what a nightmare process this has been, I needed my siding installed by a certain date; I believe they intentionally deceived me on a date they knew they could not fulfill. I have called and emailed every day with no reply, even if it says will reply within 48 hours. The material has killed all semblance of a lawn I once had. I have never been treated so poorly by a business before. I know my business means very little to them. We can only make a dent if enough people don't use their business. I implore anyone whom has had a terrible experience with them to write as many reviews as possible regarding it.

The fridge was purchased in 2012. The cost was $1300 with discounts & on sale. In 2016 the fridge started to freeze up. I contacted Home Depot who told me to check directly with GE for parts warranty. Surprise, both warranties, GE & the additional store insurance had just expired. The 2 repair options GE directed me to in area were unattainable.

I made a required appointment 8 days prior to the scheduled date to have someone come do a measuring and estimate of re-carpeting a bedroom and staircase. I was charged the requisite $50 fee (refundable if I followed through with the future installation), which was already charged to my credit card prior to the scheduled visit. On the morning of the prescribed measuring date, I received a call telling me that he would arrive @ 2:40 PM (my requested choice was between 11 am - 2 pm). I waited over a hour and he never arrived to do the measurement/estimate. He never did show up and I called to demand an immediate credit be made to my credit card account. I have questioned Home Depot's questionable customer service level before, but this has confirmed my total disappointment with the way they do business. I will not do business with them again...

I just wanted to describe a terribly embarrassing experience I had with Home Depot yesterday, in fact, one of the worst at a commercial establishment. I purchased some bulk items for sprucing up my backyard that were to be delivered to my home. I wanted to take advantage of their 24 month promotion offer that was expiring yesterday. After spending hours selecting the right products (and tired too since it was late at night), my order was placed at the service counter and went through fine. By the time I reached home, I received an email that my order was declined. When I called their customer service, I was told that Home Depot had messed up my order and the very nice CSR lady Cathy cancelled the first order and placed a new one.

I went to Home Depot after I stood around Lowe's trying to get help there. Should have waited longer apparently. So, I go to Home Depot early August and to make a long story short, it is now September 6th and I STILL don't have my screen door... it's all paid for of course but I just found out today that I won't be getting it installed until 9/21!! SUCH A BAD EXPERIENCE!!

Water Heater Installation - I knew I was in trouble when the first thing the installer did when he showed up was look at what extras needed to be done. My original quote went from $803 to $1300. Thanks but no thanks. I've decided to call someone who will give me an honest quote and not someone who just wants to pull a bait and switch.

I ordered a metal gate from your San Mateo Ca. branch. This gate was not a custom order and was communicated that it would be shipped within 1.5 weeks and they would call me. After the duration of time 1.5 weeks I called the store for a status. I was told by a rep that the gate was in fact 2 weeks for delivery Aug 30th and they didn't know who said 1.5 weeks but that was wrong, she would call me on the 30th. I called the store on the 30th and their sales rep the said that it didn't arrive and they would call the vendor should arrive by the 31st of Aug and they would call me.

I have been an employee of Home Depot in the past, and though for a short time, it was positive. That was years before the economy failed and sent Home Depot into RECOVERY MODE. Nowhere else is it MORE APPARENT than in the actual hiring process adopted countrywide as MODIS OPERANDI. Not only are you required to resubmit all applications every 90 days, but I have been doing so FOR OVER TWO YEARS. Ironically... They can not seem to staff enough people in ANY STORE IN THE COUNTRY, but obviously because the the hiring process SPECIFICALLY WEEDS OUT EXPERIENCED OLDER candidates, for younger ones they can pay less money and use THE DANGLING CARROT THEORY of possible full time with benefits.

Ordered a sander (Ridgid Sander) online on Aug 22/17. Received an e-mail on Aug 24/17 saying the item was shipped and the order was complete. Called on Aug 28/17 to find out where my order was? Was advised that my order would escalated because Customer Care could not obtain any shipping information. Was asked to wait 3 days.

Home Depot Oakwood Plaza, Hollywood, FL. Don't ever buy an appliance in Home Depot! We bought a big refrigerator 4 years ago and bought the extended warranty, our refrigerator stopped working 2 months ago, on going to 3 months, in the warranty it says that if they cannot fix it they would give us a new one or give us the money back, well we have been 9 weeks with different technicians from different companies coming every week, changing parts and nothing works and they do not solve our problem!! We have been without a refrigerator for nearly 3 months!!! We had to buy another one!! And this one is there standing in our kitchen without working, they haven't given our money back neither a new one... very angry!

In December 2016, I purchased a condo and began renovating it in Jan 2017. The first placed I called was Home Depot Interiors for an estimate on kitchen cabinet refacing. Only one day after notifying them I was scheduled for an appointment for 3 days later. An estimate was given the same day and financing approved. On March 20, 2017 the installers arrived @ 9:00AM and left that afternoon @ 4:30PM. Once the installers arrived they inspected the work area and inventoried the space. A Pre-Existing Condition form was filled out and signed by both parties. The form annotated that my appliances which included the refrigerator, stove and dishwasher were new. In addition it stated that my laminate flooring was also new.

Home Depot has routinely had poor customer service in store, but avoid delivery at all cost! We ordered a double vanity. Delivery never arrived after spending 8.5 hours waiting. Apparently, Home Depot caters to people that have nothing to do but wait for deliveries (that never come). After three phone calls, a now nine hour day waiting, and an email indicating the product has been delivered; my $1200 vanity not at my house. Recommendation: Spend the extra money and buy from a company that cares about its customer(s)! Horrible company!

During my August 03 visit to the Germantown, MD store, we ran into an issue about the pricing we had selected for our home. The pricing was a bit confusing for us as it was advertised on the product. Sales Rep. Debie was extremely helpful and knowledgeable explaining the overall purchase amount and how it is priced thus making sure we have the right amount of tiles, grout and spacer also making sure we have everything we need for our project. Thanks Debie!

We ordered $2k+ in carpet to be installed before the end of August. Had to call to find out they took our money but never ordered the carpet or contacted the installer. They apologized and promised to make it up to us but still don't have our carpet ordered or an install date set... Disappointed in a corporation that clearly doesn't need my business.

Recently purchased toggle switch, Garner Bender GSW-11, to be used to turn on a small pump which was wired parallel with a voltage monitor because it is in series with a pressure sensor. Upon energizing the circuit, I noted that the voltage monitor indicated the presence of current even with the switch turned off. Measuring the leakage current on a short circuit, it was observed that 15 mA was still flowing through the switch in the off position. I attempted to post this review on the Home Depot site, but it was rejected as "inappropriate", so it appears that HD has no concern for the safety of its customers.

Let me start by saying that, in the decades of purchasing products and services, this is my first bad review of any individual or company. I realize that there are many, unscrupulous customers that write bad reviews, but my friend (who is the customer in this review) has spent thousands of dollars at Home Depot to remodel 2 bathrooms, replace appliances in her kitchen, yard equipment, etc. As far as the products that Home Depot sells, we have always been pleased with them, and the service that we receive from our LOCAL (Walker County, Alabama) Home Depot store.

My husband and I came from Florida to renovate one of the apts in NJ. The tenant left the apartment in very bad condition. Naturally we went to the closest Home Depot (Totowa, NJ). Very pleased with everyone that we worked with. They are bunch of good people there... First of all the manager Jose. Very helpful and professional... All under control. Eliana the supervisor... What a help... Awesome personality. The customer service is her priority. Tammeca, Danielle, Marjirah and many others that helped us on daily basis. Very happy with this store and the customer serv. Thank you all.

Hostile supervisor, store manager, HR worthless. Only cover up the truth and don't help employees at all. Supervisor talk to you like you are trash. If you report anything to HR you get your hours cut to less than 12 hours a week. I got 4 this week. No room for advancement no matter how hard you work. If you talk to the manager about them talking to you like trash he just tells you to shut up. My supervisor say 'ganaster' all the time. I ask her what that meant. She said I was too ** to be gangster.

So went thru Home Depot to have wood laminating flooring done on our entire area downstairs (family room, living room, dining room, kitchen, and bathroom). They came out. Did the inspection and said two days for install. Ordered the material to what they recommended. Had material delivered and the molding was all damaged. Called. Told them that all molding was damage, they stated to bring it back. Told them the molding was quite long over 12 feet long. They stated I still had to bring it back myself. Ok. So took it back. Ordered new molding and they stated they would charge $98 for delivery, what you delivered crappy stuff to me and ask to charge me again for delivery.

I placed an order for custom blinds on 12/7 of 2016. I opted to pay the bill in full immediately, and put this on our credit card. There were some issues with the drapes when we were sent the wrong blinds. This had to be reordered and the installer came back out several weeks later to install that remaining blind. I wrote him a good review as he had done his job well. Several weeks ago I received a call from Home Depot saying we still owed around $114 on our bill, with no explanation as to why. I called them back and the person I spoke with couldn't see any amounts that I owed, so she said it must have been a mistake. I assumed they had mistaken me for another customer, until I received a letter from Kenneth ** dated 7/25 saying that if the bill wasn't paid it would be turned over to a collection agency.

Was very disappointed in HD today. We hardly ever ask for help but today we did. We asked a gentleman to help us load some lumber. He said he would find someone to help. After waiting 15min. finally a gentleman showed up. Said he had to get a different cart than the one we had but NEVER returned. My wife and I are in our late 60's. I have an injured shoulder and she has a bad hand. We ended up loading the 4x4's 12' long on the cart we had ourselves!!! Thinking about Lowe's to finish our project; hopefully they will do better!!! The amount of money we have spent over the last 20yrs. at HD, I am really ticked off!!!

I bought a Ryobi weed eater that came with a battery pack last summer... The weed eater came with a 5-year warranty and the battery came with 3 year warranty. 1 year and 3 months later the battery is now defective. I called the warranty department of Ryobi. They were anxious to replace my battery and the charger for the battery however not until November. That's right November four months from today. They were not willing to accommodate the fact that they were on back order until November. I have three pieces of Ryobi equipment that I use to do my yard work... These will be the last three pieces. All due to customer service, or lack thereof. Just an FYI customer service department and warranty department if you care to make this right please feel free to reach out to me. Thank you.

Purchased Honda lawnmower from Home Depot in Fuquay Varina NC 2016 of Sept. By June of 2017 mower will not start. I only used mower total of 6 times before storing for winter. I took to Home Depot on June 24th 2017. I had not heard anything from store and when I called in July. I was told it was sent out in the 23 of July to Georgia repair facility.

I purchased a $30,000 home remodeling project. It was supposed to take five days. 6 months later, the kitchen is half done. I have called repeatedly and have had to take off multiple days of work for contractors to come and re-measure to get the appropriate cabinet sizes. They have come by 4 times and still have no idea what products are still missing when I call and ask them when they are coming back to finish the job.

After getting prices from several contractors and consulting online reviews I chose Home Depot to carry out our kitchen upgrade, i.e. replacing laminate countertops with quartz ones, repairing under-sink cabinet, installing cabinet pull-out shelves & installing a new sink with faucet, water filter & instant hot water system. Because our daughter's wedding & reception were going to happen in our home, they were given a 60-day deadline or if not possible, not to begin the upgrade until after the event. Home Depot contracted to get the job completed before the event. The process & final workmanship is acceptable but not great.

Home DeNOT sold a business a $1297 refrigerator for their office on a business account and an extended warranty for $150. When the refrigerator turn 13 months old it stopped working. Warranty dept sent out repairman who came 3 times and couldn't fix it. Then suddenly the warranty dept wouldn't cover it because it is in a business. After arguing with them that they sold a business on a business account an extended warranty that they wouldn't honor they agreed to fix the refrig then they would cancel the warranty and refund the price of the warranty. Bottomline they never did get it fixed after 5 visits and now they refuse to do any more repairs on it. The Whirlpool refrig was only 13 months old so I am now telling folks don't purchase from Home Depot or any Whirlpool products and especially any warranty supported by Asurion.

I would like to warn people to avoid Home Depot and their Protection Plan. MY LG dishwasher hasn't worked for the last 4 month, keeps throwing the same code, they send people out to replace parts, and it still throws the same code. 6 times they have supposedly repaired it to no avail. The repairman finally signed a paper saying it is unrepairable but the protection plan people claim that since they have replace various parts in an attempt to fix it, it is not all the same problem so they won't warranty it, buyer beware!

Went to home depot on 8-5-17 to purchase a few things, among them a Ryobi electric 18v trimmer. Take it home. Unbox it. First of all, it was repackaged. Second, it was repackaged so poorly it was obvious. I put the battery on the charger and check out the rest of it. Upon looking it over I found scuff marks on the battery, and light bump marks on the trimmer head. Obviously used. Not in grass, but definitely purchased, returned, and reshelved. Okay, I'll try it out, no big deal, maybe the other customer didn't want it for some random reason. I waited for the battery to charge. It blinked for at minimum an hour and a half. (18V in manual says it takes an hour to charge.) I now know why the trimmer was returned in the first place.

New Windows and Install - Extremely dissatisfied with the project's completion. The install team forgot to bring our screens. At the end of the job, we paid in full with the assurance that our screens would be installed the next day. It's been over three weeks and we have not heard from Home Depot, though we have made multiple phone call and email inquiries. We are repeatedly told that they will contact the local team and that they will follow up with us. Ridiculous. Recommend not using Home Depot. And if you do, do not pay in full until the project is fully complete.

Today after making a purchase from Home Depot I went to exit the store. Unfortunately there was a tremendous downpour. My friend and I decided to wait to see if the rain would subside. After just a minute or so an employee approached us. He had a large umbrella and offered to walk us to our car or bring our car to us. This is how a company goes above and beyond expectations. Way to go Home Depot!

I was thrown out of Home Depot for saying **. In which we all have slipped on occasions. No one's perfect. Then the rude manager throws my husband out which did nothing. Didn't cuss at all and after I cussed that was an embarrassment of as it was since he doesn't like me cussing and then the lady manager blonde hair toss him out. So the humiliation and an embarrassment all the same time so I think he was treated unfairly. And I was treated unfairly as well. Then you have the security guard. They couldn't get his little become a cop or something who wanted to follow us out the store right on my ** and tell me I'm trespassing. My husband is a senior citizen barely can walk. He's 86% disabled and the man's telling him to get you to get off the property that we're trespassing. Didn't even give us a chance to get in the car. I think the ** was trying to get me to fight him or something or try to get something so they can have something going on.

I bought $80 worth of impatiens plants this summer from the Home Depot. Every one of them contracted downy mildew disease, a disease that had been infecting these plants for the last few years. None of the plants survived. My complaint is that Home Depot continues to sell impatiens (through their contractor, Bell Nurseries) with full knowledge that this disease will occur, thereby leaving the customer with nothing for their money. Home Depot should at least warn customers that they are taking a risk when buying impatiens at their stores. Unfortunately, there are no refunds at Home Depot for bedding plants, so I am out $80, as are many other customers who bought impatiens. Home Depot should discontinue carrying these plants in Maryland until a cure for downy mildew is found.

After ordering a washer and dryer, hoses, vent hose, delivery and installation from Home Depot online with no problems, all that needed to be done was to deliver the washer and dryer from the warehouse to my daughter's apartment. Apparently that was just was too difficult for the contracted company to be able to handle. The first time the delivery was attempted (yes there was more than one attempt!) there was no call the night before as expected, there was no call the morning of the delivery, and apparently the washer and dryer left the warehouse but never made it onto the truck. Hmmm - where did they go? After missing the delivery window came and went, along with multiple calls to the Home Depot number - who by the way were the only good part of this process and actually did compensate me for the problems - and calls the delivery dispatch unit did they confirm that the W&D did make it onto the truck but nobody on the truck knew about it!

I purchased a Titan battery for my elderly father's car on 03/20/16 after one year it stop working. I followed the recommended steps to take to get the battery checked at the local auto parts store. They told me it would not hold a charge. I took the battery to the Home Depot (San Antonio, Texas Bandera #6547), they told me they would not honor the warranty, that their warranty is good for only 90 days. There is no place on the receipt or posted anywhere that states they are obligated for 90 days. In fact, where the batteries are displayed there is a sign posted stating, "two year warranty". They would not assist me in this matter they told me to contact the company.

During last year's Florida Hurricane - a tree fell on the roof of my Palm Coast Florida home. In December of 2016, I contracted with Home Depot to replace the roof completely at a cost of $9821.93. Waited 3 months because of big back log but did not mind as I have had numerous home remodeling projects performed by H.D. a company I trusted 100%. The new roof was installed perfectly - crew was excellent and job was completed Feb. 2nd, 2017. I paid for the job same day on a H.D. credit card. Problem resulted a few days later when H.D. removed a large Steel container with roofing trash from the property.

I ordered a refrigerator and washer/dryer one week prior to moving from Florida to Boise, Idaho. The refrigerator was to be delivered the day I closed on my new home. The Boise store had the contact number of the person who would be at the home on the day of delivery. The person who took my order was informed that my landline in Florida would no longer be valid; I provided her with my cell phone number so that she had both the person she was to contact, as well as me. The refrigerator was not delivered.

When I 12 July order it, after one hour I call HomeDepot.ca cancel it. But 18 July, I was check my Credit card account, show this order is still available. I come to store want cancel it again, store call me back, told me "this order canceled". But today, I check my Credit card account again, still no money back. Please reply me tell whats happened? I for this order, call HomeDepot.ca online one time, email HomeDepot.ca online one time. But never reply. HomeDepot.ca online servers is very terrible. If HomeDepot.ca online want be a good online business, please study Amazon.ca. Thank you anyway.

Unbelievably bad online service, redacted review online. I was going to purchase a shed from Home Depot and used the "online only" service as I need all deliveries made to my house (age & back issues). Purchased the unit on the 18th July, and waited... and waited... No call, no message... waiting. Emailed deadline expired, received no updates from Home depot. 28 July still no sign of the unit, after emailing and calling Home Depot for 30 minutes (thanks for the music:-)) it appeared that "something happened" and (after 10 days) I could get no immediate delivery although I could arrange something "for the middle of next week".

I purchased several products from Home Depot and the products/service was not delivered. Home Depot is a scam business. The service after the sale is non-existent. Customer service is no more than a ear service. The store in my area is and has been mismanaged for as long as it has been in our area. I truly recommend you conduct your business with a local reputable well known business. Where you may think dealing with local small business may not be cost efficient, you should strongly reconsider your thought process. During my experience, had I gone to small local business, my purchase would have been satisfied. Home Depot cannot manage themselves from a corporate level.

I don't even know where to start. What a poorly run company. Placed an order online and realized after I hit submit, the city and zip code were wrong. Called the 800 number within 1/2 hour of my order being placed to correct it only to be told they can't correct things like those. Was advised a cancellation would be submitted for the entire order, which I was okay with and then I just placed a new order with the correct information. Got an email the next day stating my order could not be cancelled, but no reason why. Also got an email that one of my items had shipped. Called again that night only to be advised there was nothing they could do because the vendors are closed in the evening and they would have to call the vendor to cancel or recall the package. Wow... would have been nice to know that the previous evening!

Ordered fence package it arrived, 1/2 the order was missing. Driver ended up making 2nd delivery of 30 bags of cement. Still I was missing screws to put the fence together. I went to Home Depot and complained. The employee that filled my ordered denied he would make a mistake like that after I told him what wasnt delivered. I went to the supervisor she defended her employee making excuses instead of admitting to their mishandling of my order and fixing it promptly. So after insisting, they finally gave me the screws that were suppose to be in the order. They acted like I was lying until the driver that delivered my order came forward and said in front of the employee... Did you finally get the screws so you can build your fence? The customer service was dissapointing and sad.

This is a routine occurrence at my local Home Depot. Customers approach the checkout line and look for a checkout person standing near a cash register to simply scan their merchandise, pay for it and quickly leave... you know, like every other damn store in America. At Home Depot there is automated checkout, which is a time consuming disaster. The machines are non-intuitive with instructions written in small type, so you have to spend time reading instructions for a 12 second checkout process. The difference between credit card payments versus cash payments are not clearly described. If you are lucky enough to have a person check you out, they will ask for a "job number". I am not a Tradesman and shop once per month. I guess automated checkout is OK if the machines WERE INTUITIVE! The technology seems like it is 1987.

What a difference a day makes. With all the trouble trying to rent the truck at Lowe’s in Menifee, CA yesterday, we never got the truck. We called Home Depot - Perris, CA this morning, they took our name and phone number, they called us within an hour, held the truck while we drove over to the store. Easy, no stress, would recommend Home Depot Truck rental to anyone. Great experience.

Hired Home Depot Exteriors to professionally install James Hardie Board on our home on Oct 25, 2017. As of July 25, 2017 (272 days later) the installation is still not complete and what has been done is not a professional installation. Trying to talk to someone at Home Depot Exteriors to come up with a plan to remedy this nightmare is impossible. No one at Home Depot is proactive to resolve this nightmare. Unless I contact Home Depot I hear from no one and even with contact nothing has been done. Home Depot Employees that have been to the house state how unprofessional the installation is, point out the errors, state the errors that do not adhere to James Hardie installation guidelines, state that if this were their home they would not be satisfied but also state, "Don't tell anyone I said that, I would lose my job." Day 272 of Home Depot Exteriors Nightmare.

Contractors & Home Owners Beware! Sterling Deluxe series shower doors with pebble glass do not meet IBC building code requirements for tempered glass. Manufacturer omitted the etched code compliance for tempered glass on the doors. Failed building code inspection and had to tear out the door on finished tile installation and order a new door from a different manufacturer. Home Depot personnel were reasonable and refunded the cost of the Sterling door, however, additional labor cost and 1 month project delay - unforgivable!

I am having a bathroom redone. I called various Home Depots to find the one that had my tile selection. There was only one in our area, so I went to that store. I only needed 7 cases of the 40+ tile they had in stock. I paid the complete balance and told them it would be picked up the following Monday, getting assurance that this was acceptable. I have just received a call from my contractor that when he went to pick up the tile, they are out of it! How can that be??? I have already paid for it, and they resold it. Not only is this a horrible way to do their business, it impacts the business of the contractors that are scheduled to do a job.

I was told by the salesperson that my roof would be completed in one day. Here we are five days later and not finished (not due to rain) due to general contractor not knowing what is going on at job site.

July 21, 2017 I went to Home Depot in Yakima, Washington hoping to get some help with a defective patio chair. It was a Hampton Bay chair that broke at the weld marks. I went to the customer service department and waited for the home depot person to finish with another customer. The Home Depot person said he would research what he could do for me when he finished with the person in front of me which took a long time. The Home Depot man also was answering the phone even though there were other employees behind the counter.

It seems that appliance delivery system is where Home Depot is having trouble. We purchased a refrigerator. The delivery company called the wrong number to say they were coming; no one was home so they left. They said that they could not deliver for another two weeks!!! We purchased a range for our rental property a month later. The delivery company called and said "Will be there in 30 minutes." I went to the property within 20 minutes, but they had come and already gone! When I got in touch with the Home Depot, they said they could not do anything, but if I wanted they will cancel that order for me. How about contracting with reliable delivery company? I should have listened to the sales rep when I was purchasing it... he said that the delivery company contracted by the corporation was the WORST.

I actually like Home Depot and shop there most of the time. I think it is better in few areas than Lowe's. I recently ordered items online that I had a hard time finding in Amazon and they were cheaper than Amazon! However, something happened during the last trial and it gave me an error message and since then denies "access." I can still use work computers. I called their 800 number and got an incompetent rep with stupid comment that I could order through them and did not think this was any problem for Home Depot and said they do not have an IT department!!! Home Depot is going to lose a loyal customer who has shopped there for decades.

Home Depot stinks. Made an online order. It was canceled for no reason. Received a refund. They reordered it without my knowledge and said I would get money back. Instead I got the merchandise that I no longer needed because I went to Lowe's and got it so the roofers could complete the job. So when I tried to return the merchandise HD refused to give me my money back said had no cash value so I called them and they said I could take it back and give it to store but I would not get money for it. So they stole 89.12 from me and wants me to give it back to them so they can resell it again. Do not order online with Home Depot.

I ordered a stove online for 471.06. When I hit place order, it said, "thank you for your order of 509.92." I tried to cancel online since I didn't approve this amount. Luckily, I had taken a picture of the last step and sent it to my husband to see if he wanted it. It had proof that the total (NOT SUBTOTAL) was 471.06. I was called and placed on hold and 21 minutes of my time to cancel the order but not without the rep telling me I was a liar (saying his side shows otherwise). Even after I told him I have a PICTURE of it. I told him he can either keep the price I agreed to or cancel the whole order. He canceled the whole order without any reconciliation for their error. Now, I am just out 509 dollars for 5 days, and have been insulted by their team, and 20 minutes of my time wasted.

I was shopping for plants for my new yard. Some of them were heavy, but there was no one to help me. There was one employee in the whole nursery. Then I tried to put 40+ plants on will call for my landscaper to pick up the next day. "No can do..." I was told. So I had to carry and unload 3 carts full of plants to my car. I would give it a zero if I could. I will stick with Lowe's next time. They are adequately staffed and happy to help with loading and unloading.

To make a long story short about the rental process, let me begin by stating that probably most of the equipment rental at HOME DEPOT does not fall under my complaint. But when you have to schedule workers, deliveries, materials days ahead and then schedule that around weather it is not feasible to NOT be able to reserve the equipment needed to do that work. Home Depot has a no reserve action in their rental procedures. I need to know the availability days ahead. Not the night before nor the morning of the project. Yes, of course, I will rent from someone else who is more customer friendly... Home Depot Rental won't last unless the other departments' revenue keeps them afloat. Just like a big box store customer service... there isn't any.

On June 30th, we purchased a kitchen hood for our house's renovation online. The purchase was made and we were expected to receive our hood on Monday, July 10th. Time went by, and the hood was already past the expected delivery date. We kept tracking the hood through the delivery service, and already past July 10th, it said that the tracking number was no longer available. We called Home Depot's customer service 4 days later, and they said that they lost our hood in a location approximately 4 hours away from our home. Through continuous miscommunication with Home Depot, the hood somehow managed to be delivered back to California instead of our home, and the female we spoke to from customer service said that we have to be "happy to even get our money back."

I purchased a refrigerator at the store on 7/8; it is now 10 days later, I can't get this thing delivered. I have to accept a date that is convenient to their delivery service, not convenient to me and so far we can't match up. Delivery has "scheduled" for morning, I need afternoon. They have afternoon. I have appointment; yada,yada yada. Delivery service schedules the day; they call you the night before w/ 4 hour time slot; if you I can't accommodate their schedule, I don't get my refrigerator. From now on--going to Home Depot for a price quote on paper and buy from Best Buy, or Lowe's; thank goodness for "Price match".

Absolutely the worst experience I ever had. After signing a contract with Home Depot rep, it took 10 days for someone to show up to measure windows. And then another three weeks before two men dressed like they worked in a auto shop changing oil all day, showed up with new windows. Very unprofessional looking men. Within five minutes of arriving, one of the two asked me for a bottle of water to drink and soon after wanted to use my bathroom.

I ordered a bathtub online for in-store pickup. When I picked it up, the tub was clearly sitting outside uncovered. It was filled with trash, grime, bird poop, and litter. Disgustingly filthy. I threw a little fit, but nobody offered to clean it out or do anything about it. I ended up taking it away, because it was more trouble for to cancel the order then just clean it myself. But not what I expected for buying a new bathtub. Bad experience.

I have shopped and been a HD Pro Account consumer for years and have finally gotten fed up with the lack of attention to the consumer. I recently took back a Ridgid impact gun with the tool rental department making the replacement immediately and within a few weeks again with the same set. I needed a battery replacement of which the tool rental escorted me to the tool aisle to pull a new battery off the shelf and traded it out at the return desk. At the same store in Owasso Oklahoma I once again had to return a Ridgid tool due to failure which was with the drill in the same drill impact combo set.

As a contractor for many years and an avid purchaser of Home Depot products, I must confess how sad the stores have become in just a short time. I purchase from Depot almost on a daily basis. As I enter the stores with my list to get I am usually greeted in a friendly manner which sets the tone for a good shopping experience, but as I enter the lumber department I am confronted with piles and carts full of materials blocking the aisle so that no one can enter or the aisle is blocked off by a caution gate and no one is in the aisle working on stock or nowhere to be found! A particular store in Janesville, Illinois had the aisle blocked for 3 days with the same material. This equates to poor management in my opinion!

Was told the bathroom had to be measured before installing new toilet, but I would be reimbursed after buying and paying for it. Toilet and vanity was installed, but Home Depot never reimbursed me for the measuring. I went back three times, they did not reimburse me. I will never buy anything except small items from them again.

I purchased an 11' solar umbrella around July 1, an email to track was sent to me, filled in the blanks to get notified when it was to be shipped. So far good. Checked tracking it never worked. On Saturday July 8 the unit was delivered and dropped outside my garage door. Not good, wasn't here or notified. Neighbor called me to tell me it something was dropped on my driveway, it's pouring rains and I'm 200 miles away on a reunion. Returned home later July 9 moved box inside. Also July 9th received a call from shipping company that my umbrella would be delivered July 10th. Confused, does the right hand know what the left hand is doing. Get's better. Check box in AM, noticed note from shipped company had made, box shipped to them open and damage.

Ordered and paid the required half down on custom shower glass; rep was extremely friendly. Now you have one guy coming out to look at the area. Another guy coming out to measure. There is a third guy (Pete) who you have to schedule to install; but he doesn't answer his phone and his mail box is full. I have made four separate phone calls to the Porter, Texas store and each time talked with a very nice lady named Linda. Linda assured me the store manager, Gary ** would call me. NO CALLS! This morning I called the corporate offices and have my fingers crossed. What a waste of time, energy and frustration.

Home Depot contract services are terrible do not use them unless you want the worst experience in your life. We are trying to put our house on the market and decide to use them because the in store representative told us they could do the work in several weeks. New siding and replacing a door and window. It has been 4 weeks since I have approved the work and put my down payment down and they have not ordered the parts. The windows have a 4 week lead time and the Home Depot project manager could not tell me why they have not been ordered. After multiple calls and several trips out to the house to measure and then re-measure to make sure the first measurements were correct - I have no instillation date even estimated. It is like taking the worst contractor you have in your area and then putting an incompetent middle man (Home Depot) in place to further complicate the project and help deceive the customers. Stay away...

We purchased a Ryobi 18" chainsaw from this Home Depot last summer. When I went back a couple days ago to buy just a chain for a tool that I bought there, I was unpleasantly surprised to find that they did not have any for it. Does it not make sense to have the parts for the tools they sell? I had to buy a bar kit to get the chain at a higher price. Fifty dollars in fact. This is ridiculous. I will have to consider visiting this location again as this has happened recently with lack of parts needed to install a chain link fence. Which this location was supposed to carry a variety of. Very disappointed to say the least!

We went to Home Depot on 7-1-2017 to get a new refrigerator because ours was no longer freezing or keeping things cold. I personally prefer Lowe's but Home Depot's delivery date was only a week and Lowes was 10-12 days, so we purchased from Home Depot. I must add that this was for our beach house and we were leaving on the 9th to return home, so we really needed to get a refrigerator asap.

Home Depot send an installer for a washroom fan. He quoted over $2,000. I got another contractor for $40 per hour to include 2 men. What a ripoff by the HOME DEPOT representative. It is difficult to complain because Home Depot conceals fax number, emails and Executive name. Is this sneaky ** used to discourage customers to NOT complain and the keep Complainants SILENT?

Buying a LG Refrigerator from Home Depot "think twice". I recently purchased an LG French Door Refrigerator with the Bottom Freezer during the July 4th sale. After the installers delivered and set-up the refrigerator they told me to leave the refrigerator closed for a day so the refrigerator would get to it's factory set temperatures. A day later, after the refrigerator reached it's set temperature I started loading in the food, and noticed each time the door would close it would "slam" shut causing everything in the refrigerator to shake. I started checking the rest of the operation and noticed the water being dispensed from the door was warm. I immediately contacted LG to see If there was something I could do to resolve the issues and was connected to a representative, this was another fiasco. The LG representative continuously referred to another refrigerator and just kept reading the same screen over and over.

I have had $11.34 owing on my account for 3 years. I have not received any notice and have not used card in 3 years. There was a positive balance last time I used account. They put a bad credit report on my credit over this and it is holding up getting a mortgage. I have spent 3 hours on the phone with 8 different people to get an e-mail stating my balance is 0 as I paid this 2 weeks ago. This company states they cannot break their rules and e-mail statements as it is not secure but they have no problem allowing me to buy things from them online, I guess this is more secure.

My 76 year old mother ordered custom blinds in July 2016 - yes, 2016 - and Home Depot has still not completed the order to her satisfaction. The Home Depot decorating consultant was so rushed that my mother felt pressured to choose a color on the spot from a very limited selection. We first saw the blinds five months later, on December 7th, 2016 when the installer finally arrived. Of course, the colour was wrong and we have been trying to get it corrected since then, only to be told that the return window is 10 days from original purchase. This, after having to wait months for delivery!

Home Depot of Brighton, MI installed new carpet in a rental property of mine in 2013. My tenant moved out in April 2017 and although they never told me of any issues with the carpet, it was immediately obvious when I entered the home. The fibers are falling out of the backing. I hired a carpet repair technician to stretch and re-tack the carpet that frayed from the transitions around the kitchen area because it looked terrible. He's been doing carpet for 29 years and had never seen this before. He advised me to file a defective carpet claim. When I told him the carpet was over 4 years old, he immediately replied "that doesn't matter, carpet should never do this".

I bought I Fire King grill few month ago from Home Depot Store, it was leaking from hose the valve which cause to damage everything around it. I reported to the store and spoke to the manager who said that there is nothing he can do. He said "you need to buy new one". That's all. I requested the producer information so that I contact them myself. He was not willing to do. This is a safety issue not only about being reimbursed or getting replacement. I would not suggest for anyone to buy this brand at all till the producer corrected its grill valve.

I was unable to shop due to numerous dogs with their owners inside the store at Winter Park FL location. One was a Rottweiler. If I or my child gets bit, I will consult an attorney and file charges against the owner as well as Home Depot.

If there was a negative scale from which to choose, it would be -100!!! DO NOT EVEN CONSIDER using them to install anything. I learned the hard way. Not one step of the long, arduous process went correctly. When they came to measure, they left out 2 rooms. Really! How is that even possible? It just got worse from there. Absolutely no communication between departments within the store so I shudder to think of how they would manage to communicate with the outside company, HOM Solutions, which has even worse reviews. They also don't communicate with each other. This entire ordeal was a total Cluster **. I don't think the manager of the store could find his way out of a paper bag and customer "service" is a joke! My case eventually went to the "Executive Resolutions" department in Atlanta. Guess what, they weren't any better. Nothing was ever resolved and I ended up sending the flooring back to the store. They even got that wrong.

I would urge all veterans, Army, Navy, Air Force, Marines and Coast Guard, Army Reserves and National Guard to "Boycott" Home Depot. It is a slap in the face not to accept your proof without photo (10 % Military Discount). Mine happened to be photo'ed and was rejected. Never had that problem at Lowe's!!! None.

I bought a new stackable washer/dryer unit. I received a malfunctioning refurbished machine instead. Yesterday I received another faulty machine that was also supposed to be new and fully functioning to replace the first one. At no time did I get what I paid for. Home Depot's customer support service is a cruel joke. One of your representative even LIED and said I refused resolution. I've been home all morning waiting on a loaner device until we can finally get this issue resolved. Now I'm told that the loaner is not available. Why does this company get to keep my money, but not deliver the device I paid for, nor the installation kits I was charged for? Multiple attempts to resolve this issue with Home Depot has been stressful and dismally ineffective. I will be filing a complaint with the Consumer Protection Administration. This in my honest opinion is predatory practices that should not be allowed.

The Knockout Roses I purchased from Home Depot have all failed due to a virus pathogen called Rose Rosette. The plant tag says excellent disease resistance but ALL of these roses will get this disease sooner or later, all of mine have. I have been told it is not a warranty issue because my plants are 2 years old. Growers are telling me the plants came with the disease. Home Depot needs to make a stand and stop selling this trade deception lest they encounter a class action lawsuit.

Home Depot has now made it so difficult to make a payment that I've stopped shopping there, can't pay by another credit or debit card. They want your checking account number & routing number, I'm not giving anyone that info, so I asked for them to send me my bill by mail. They can send a statement but not the bill. This is a very strange way to do business. Good luck Home Depot. Former customer.

My wife and I went to Home Depot in Lewiston ID. to buy a new riding lawn mower, first we went to the gardening center and they did not know anything about lawn mowers and told us to go to the customer service desk. So we went to the customer service desk and they had to call the gardening center, so after they got that figured out, they asked which lawn mower we would like to purchase. We said the one without the flat tire, cause there were some out there with flat tires, after an hour of them trying to figure out how to sell the lawn mower they said it does not have a sku number in the system.

Thank you Ruth for the wonderful experience you have exhibited and the ambition to go beyond the call of duty. You have made my shopping experience grand and I will return for years to come. Thank You. :)

I bought a Home Depot gift card for $200 from a local Kroger in December 2016. After purchasing the card and attempting to use it at Home Depot, the cashier said no bar scan or pin # was printed on the card. They sent me back to Kroger for a refund. Kroger said the money had already gone to Home Depot and would have to get a refund from them. I've been to the Kroger in Franklin, TN 3 times and each time the associate or manager (Michelle) said they would have to fax a copy to corporate and they would send a new card back within 2 weeks. As I said 3 times I've done this and no refund. Yesterday was another 2 weeks so I'm going back to the store today for the 4th time and I'm sure will have a new person tell me the same thing. HOME DEPOT DOES NOT HONOR THEIR GIFT CARDS. DO NOT PURCHASE THEM!

I called about the 1 purchased 21/2 years ago, that I had the extended warranty on. Over 2hrs on the phone! I had to speak with 5 departments, with mind numbing hold times. The last person I spoke with wanted me to tell why my freezer wasn't working. How would I know? That's why I'm calling them! If you happen to have an extra 2 hrs and you being on hold and enjoy a hassle call Home Depot for service.

I doubt that this company cares, but they have lost a customer for life today. I will NEVER spend another penny in your store. My husband and I went to look at carpeting in the Livonia, Michigan Store #2742 on May 22, 2017. Our salesperson told us that we would have to pay for someone to come measure and that our carpet should be installed within two weeks. The first available date for someone to come measure was May 26, 2017. My husband went in as soon as the quote was ready to pay for our carpeting, pad, and installation.

Ordered AC online, tried to cancel within 1 hr of purchase. Has taken 3 calls to cancel and was given a different explanation each time. I am ill, and was trying to not have to wait for the item. Apparently, the burden is on me to call the 4th time to get the credit, which will take at least a month to get posted to my credit card. Very poor customer service, will never purchase another item from them.

I would like to submit a complaint: I went to the Store closest to my house 77382 which is the Home Depot in Magnolia to buy an exterior door and wood panels. It was 6:45 pm when I got to the store and requested a rental to take the things home as that specific door was not available for free shipping even though all the other models were (5 miles from the store). After taking my information I was asked to pay at a register and return to rental to finish with the truck rental agreement. When I returned the associate who was new couldn't figure out how to do it, couldn't reach anybody to help him. Time was passing and we waited patiently.

Worst customer service I have ever experienced is at this location. The person behind the register completed the return transaction prior to mine, looked me directly in the eye, turn around, walk down the aisle behind him wondering aimlessly as if he were looking for something, walk back down the opposite aisle, stopped to whisper in another associate's ear, laugh about whatever they were talking about, walk back to the return counter, fumbling with the register next to the return register, takes out the register tape, installs it into the return register, then looks up and asks if he can help me. The fact that he couldn't even acknowledge a customer waiting in line to return merchandise and that his time was more valuable than mine, didn't set well with me in terms of respect to the customer.

I placed an order of $2,3000 on 6/15 with expected delivery date of 6/23. I received an email on 6/19 products shipped, estimated delivery 6/29. 9 days later, I called Home Depot, they said that's the est. delivery date to the shipper and then the shipper has to deliver and they follow their own rules so they don't know how long it takes. I said why advertise expected delivery date when it's incorrect. She said, "Good question." I said I purchased based SOLELY on that delivery date, or I would have ordered from another vendor. She said, "Sorry you should have ordered express delivery." I said, "There is NO option for express delivery." So now I have a product coming for people to stand on for opening day, and no product. I have to reschedule our business opening day, which involves hundreds of emails, and notifications. Horrible service but what is more upsetting is the lack of empathy, customer service, or good business practice.

If I could give ZERO stars I would! We ordered over $1500 worth of fence supplies to be delivered to our 'new' address on June 17th between 8:00 am and 6:00 pm, (we were at the address by 8:00 am), and at around noon on June 17th the delivery had not been made. I called Home Depot (Ewing, NJ 609-393-3697) and confirmed our delivery was out for transport. After waiting on the phone and being passed around to several people Bill (no last name provided) who was referred to as the "the big boss" spoke to me and confirmed that the supplies were out on the truck and would be at the address stated above before the end of the day.

For Father’s Day, I made the decision to purchase a new Weber Gas BBQ for my husband. We went in to the Vernon Hills Home Depot, found the right Weber product (Spirit E-310 3 burner propane grill - $499.00) and saw large signs everywhere advertising free shipping for Weber grills if order was placed online. We took one of these large signs to the customer service department in the store to confirm the price and the free shipping. We were informed by the customer service rep - that Oops sorry - of the 10 Weber models in the store the Spirit E-310 was the only one not eligible for free shipping. Although the sign in store clearly read - Free shipping for Weber BBQ's for online orders. He apologized for the clear mistake but said there was nothing he could do.

I bought a Dewalt battery from the Zachary LA (on 6/17/17 @~5:45 pm store, having been told that Home Depot has an "easy" return/exchange policy. I have owned Dewalt battery operated products for many years and this is the first time I have had one come apart. I paid 99$ and yes it is over a year old; I was wanting another replacement battery. The return clerk and the floor manager said that they could not exchange the battery, I had to take it up with Dewalt. This is a major battery defect. Thus this being my experience with Home Depot I will not be buying batteries (no matter sale) and will be much more reserve in my over all purchases in the future at Home Depot.

Can anyone explain to me how our bank shows a payment to Home Depot the bank transmittals however how convenient that neither Home Depot nor Citibank can find the payment. That to me does not make any sense. Furthermore how many different ways does one person need to show them that yes we indeed make a payment over the phone.

I, like most consumers use the internet to purchase. I am very unsatisfied with my Home Depot shipping experience. The item I order took 8 days to arrive. Home Depot choose to ship the item from Texas and I live in Connecticut. I have 2 stores in my town, but not able to leave my home due to recent surgery. You would think that such a large chain hardware merchant would have several distribution centers. Most online merchants average 4 to 5 business days, or less and also offer free shipping.

HD did not tell me when I rented a tool that I was being charged a 10% fee for a damage waiver. When I returned the undamaged tool on time, I asked why cost was so high and was told that the governor gets his money. I challenged that since I was clearly being charged more than the rental fee with state taxes. The clerk pretended to check the detail of the charges on his register to discover that there was a charge for a damage waiver. I refused to pay it and he accepted that agreed rental fee plus the lawful tax charge.

Went to Home Depot to try to rent a utility trailer for a $3,000 John Deere zero turn mowing tractor... Went there 2 times to rent a utility trailer. First time there was none available. Okay that's fine. There was none available go to another Home Depot store to try and rent a same utility trailer. They want $40 for one hour. Come back 3 days later to rent a utility trailer again. This time they have them but their stickers are up and they can't be used so with my hundred dollar discount credit which is only used in store.

The Home Depot in Blairsville, GA appears to be unable to give me the Settlement Verification Code for my return/refund transaction. I was treated very poorly on the evening of June 12, 2017 when I returned merchandise to the Home Depot Store in Blairsville, GA. I returned an item that did not effectively work. The item was originally paid for on a prepaid debit card. I requested cash back for my refund transaction and was informed this could not take place - that they were not "in the business of loaning money." I replied, "But I am? As this item was paid for with a prepaid, re-loadable debit card which is the same as receiving cash." So, here I am, left to wait on my money to be returned while they have the merchandise.

I ordered a FRIDGE thru HomeDepot.com June 11/2017. Within about TWO hours I online chatted with 1 rep/Ethen to CANCEL it. He said cancellation is done, I will receive confirmation soon. Next day June 12, not receiving confirmation I chatted with 2nd rep/Dayton. He said 1st rep DID. Email may not sent yet. But in the evening I received email, "Please note this is NOT a guarantee of cancellation, but we will DO everything we can to complete your request ". Does statement "we will DO everything we can" be acceptable? The cancellation was within about TWO hours after ordering! This NOT a guarantee came after 1 DAY from cancellation. By 2 Home Depot reps.

The Chicago South Loop store is okay until you order an appliance and then find out that you have to return it. I ordered a range and the delivery team shown up with a damaged unit - a hand sized dent. After it was taking back, I called the store to cancel the order. The calls are hardly ever got answered. Then, if you are lucky to reach the appliance department staff, they are not willing to take the initiative to call the appliance vendor to arrange the return. "I am leaving a notes for my colleagues on Monday (no one would follow up!)", "It was returned on Monday (not true!)", "I called the vendor and was told you need to wait till next Monday".

The store customer service was awful. Their associates did more to make my shopping experience worse than be a help. Their associates totally ignored me to help other customers when I was waiting first. It took me at least forty-five minutes to get some assistance. Once I finally got some assistance I wanted to purchase a product that had a price of $139 that was on the shelf and the associate told me that they didn't have anymore in the store but they could order it. She wrote down the item number and when she looked the item up it was listed for a price of $219.

Worst company ever. Their customer service and technology is so incompetent and inefficient, buyer beware! DO NOT BUY FROM THEM! I placed an online order on the Friday night. Realizing I made a mistake, I tried canceling it online, thinking their online service is as easy and friendly as that of AMAZON but it's not... I couldn't just click a button to cancel it. I called on Saturday at 6 am to customer service department. They tell me they can't cancel it because it's the weekend and vendors are closed but they will send them a request. On Saturday night I get email from HD saying they can't cancel my order because they already started working on it... IT'S ALL A SCAM once they got your money they will not let it go. Never buying from them again.

I served in the military for 20 years. The cashier at Home Depot would not honor my service with the advertised 10% military discount. I have always presented my DD214 form with my ID as verification of my military service. The DD214 form is the standard certificate the military issues to military veterans confirming their service to this country. My unit does not issue military IDs to its retired veterans because of the high costs it requires. I am very disappointed Home Depot has chosen to reject military veterans who show they have served this country with the DD214 form and photo ID. Not all veterans are issued military IDs... especially years after discharge.