Home Depot Reviews

Most stores all offer a $5.00 discount when an item scans the wrong price. The cashier shrugged his shoulders when I asked him to imagine how many customers paid the bar code price $12.95, without looking, rather than the mark down price of $7.95. I asked to speak to a supervisor. I had to wait another 10 to 15 minutes for the supervisor. When I explained the issue to him, he merely replied to the cashier "give it to her for $7.95". I tried to explain that was not the issue, he became rude and said only grocery stores give a $5.00 discount and refused any discount. Warning: watch your scanned prices IF you HAVE to shop at Home Depot. Recommend any other hardware store.

First and foremost, what this product description fails to explain in detail is how many levels of subcontractors will be included on this project and then how incredibly inept they will all be. And when you take it on yourself to fix everything and keep the companies on task to fulfill what you bought, they will be rude and incapable of helping. But, I'm happy to explain it all in detail so you can avoid the $1,800+ horror I'm living right now.

I bought this about a month ago. It was delivered as expected but then no one called to schedule installation as the product directions instructed. I called Home Depot, who forwarded me to their Installations Department who promptly informed me that they have nothing to do with these installations. After 4 calls back and forth and dropped transfers, I finally go to someone at Home Depot who at least could tell me the name and 800 number of the third party sub-contractor they hire (Go Configure) to handle the installations. But, like all bad stories, this is the beginning, not the end.

I reached their scheduling department, who informed me that in fact, they had been calling me and scheduled an appointment for exactly a week from that day. I said I had not received any calls and then the person re-read the notes and confirmed that in fact, no one had actually ever called me to let me know. However, I was happy to hear that the installation was scheduled for 9/28 between 4-8pm. I asked if it was a fairly simple installation, since it gets dark during that window and they said it was but the guys were speedy.

On 9/28, a single person showed up at 5:15 pm. He was very nice and clearly capable but he readily admitted that the company he works for is a sub-contractor of this company and that the company is awful at scheduling and managing jobs. My father-in-law helped him schlep all the boxes to the backyard and then he discovered that there were no instructions with them! So I was tasked with printing out 88+ pages from the website and told it would be incredibly difficult to put it together this way. As it was getting dark, he opted to leave his stuff here and said he would be back later in the week. I have no idea how 1 person was expected to start between 4-8pm and put the playset together before the end of the day. Yet, that is what the scheduling company told me the week prior. And the story continues...

Meanwhile, my calls to the company resulted in being told that they were "shocked" only 1 person came out, that is it always two people, and that they would reschedule for a later date. They suggested that maybe his helper was unable to come for some reason. They never called me back. Now it is 3 days later and I have only heard from the individual who showed up on Monday -- and that is because we exchanged cell #s. I called the company Go Configure to complain that I hadn't heard anything and needed information. The first person I spoke to told me that I was welcome to call back when I could be "pleasant" to her and then hung up on me. Yes, hung up on me. This was after I mentioned the hurricane and she said it wasn't in the notes. Clearly a very bright individual.

So I called back, asked for a manager, and prompted, sat on hold for about 10 minutes. The manager I ended up speaking to was certainly not a manager by any skills or training. She had a terrible attitude and simply kept repeating they had scheduled someone to come out tomorrow. I explained to her that we are supposed to have a hurricane, that I didn't understand why I was always reaching out to their company and never getting any incoming calls from them, and that I needed to get this situation fixed. She couldn't care less. She also told me that they had called me yesterday to tell me the technician was injured which is weird because it would have no bearing on anything and I never received a call. I told her that was a lie but she didn't care and just moved on. Their entire company has the same attitude.

And why not they don't answer to you, the customer. You technically didn't hire them and they certainly have no responsibility to refund the money you paid. Neither does Home Depot because this part isn't their job. No one in the entire chain bears any responsibility for completing any service you pay for. My recommendation: Buy a self-install playset and hire a local person to install it. For the $425 (that's the portion of the cost they get as per Go Configure), you can definitely get two decent people to come put it together at your house without all of this stress. I really wish I had done that. This experience has been a complete nightmare. Did I mention there is a pile of playset pieces in my backyard, that it didn't come with any directions, and there is a hurricane coming? Terrific. Thanks Home Depot, for putting your name on something I cannot and should not trust.

I called HD/Citibank and someone told me I had NOT paid my previous month's bill. I told the person I had auto pay, so the auto pay went through and I could use the HD card some more. HOWEVER, I noticed on that month's statement that HD/Citi charged me a late fee of $25 and the interest charge. The following statement reversed those charges. IMPORTANT INFO: Capital One told me that this type of "hidden change" occurs quite often. I had a somewhat similar experience with Norton/Symantec on an auto-renew for software I was no longer using. BOTTOM LINE: If you have auto pay, check that it is working.

It began with my initial call on August 10 and a scheduled appointment on August 14. The repairman arrived to my house with no technical expertise or tools to repair my refrigerator, simply looking at the refrigerator and telling me that the machine should be shut off for 24 hours and turned back on and everything would be quite ok. How insulting to me.

I experienced an initial food loss. And based on this man's instructions I suffered a second food loss. I requested a second repair visit, they never showed up, how outrageous is that. I rescheduled a third appointment and by now it was September 10th, a month, with no refrigerator. The technician arrived and utilized his meters and equipment. He immediately identified that the refrigerator's compressor was malfunctioning and needed to be replaced. The appointment on August 14 should have identified that if that repairman had any competence at all. On September 10th, the repairman told us it would take 7-10 business days for the part to arrive. Guess what, no part and no calls to let me know about the status.

I just made my umpteenth call now and this is how it went, start from the beginning like every other call. And told me to wait to hear from the repair company, what good is that they haven't told me a thing yet. I asked for a new refrigerator and I was told it will be denied again and has already been denied 2 times before from my previous requests. I have asked for a temporary refrigerator at least so I could live, I was told, "We don't do that."

I asked for a supervisor again for the umpteenth time raised to the second power. I was told one will call me back, and for what, so I can be told again that nothing is going to be done to fix my refrigerator. What a joke what an embarrassment. I will never shop at the Home Depot for an appliance ever again and I will make sure to tell everyone and anyone that I come I contact what an atrocious experience I have had with this company, this company is completely irresponsible and uncaring and treats its customers like a nail or screw on the shelf.

I requested a food loss and estimated that the two incidents resulted in my losing $580. I was denied a full reimbursement as I was told this is a single incident and a single incident is limited to $300 reimbursement. It was two events from a food loss perspective. With the initial incident I reported and then when I foolishly listened to the initial repairman and replaced my food and had it spoil a second time. Home Depot has taught me a lesson, an unfortunate acerbic lesson, which I am continuing to pay for each day as I live without a refrigerator. This has disrupted my life as my social plans have been calamitous as we try to bring food into the house each day to eat and maintain unspoiled food to serve to ourselves and our guests.

I'm done talking to the service department and have decided to begin to take up a personal action plan to tell everyone about the careless nature of your company. And if I stop one single sale, that will be satisfaction to me, and with each sale I stop that your company makes I will grow more satisfied. Signed a former Home Depot customer and now a loyal dissenter who will not rest while seeking retribution for what has been done to me by your company.

So I promptly and already upset with the situation, given that I had already lost one hour of my Saturday and paid a person to assemble the desk, called the customer service where I was underserved and where I was given the following and absurd option: make a new purchase on the internet - meaning paying AGAIN the price already paid. Set the desk back in the box - the desk is extremely heavy, and wait another 2 weeks to receive the new desk should I buy again today.

In addition the Home Depot would call me to schedule a day to take broken desk. Should I miss my work day to return the desk??? Last but not least, I’ll be only receiving the refund for the broken desk in 10 days and of course by that time I’ll have already paid for the new desk. In conclusion, Home Depot is offering me a $15 discount for all this inconvenience. Of course, this disrespectful discount doesn’t even pay for one hour of my handyman.

After waiting patiently until 4:00 and receiving no courtesy phone call, I called and spoke to someone in charge. Wow! Leslie blew my mind. She said the p.m. window, she informed me was 12-7 and that they would deliver until they were through even if it took them past 7:00. And she enjoyed every word she spat out. I'm sure my call made Leslie's day. But that's par for this Podunk town. Leslie, it's not entirely your fault. But you are a reflection of the GM of Home Depot on Bitters in San Antonio.

After 2 weeks, I called Home Depot customer service. They gave me the phone # of the warranty company. So I called them and they said check was in the mail. Then I waited 2 weeks and no check or credit. So I called again. They said they were the old warranty company for Home Depot and the new company was "Asurion". So I called Asurion. They said parts were ordered by authorized appliance repair of Glendale AZ. The same company whose repairman said the refrigerator was "not repairable." So now, it apparently is repairable. Might have something to do with the price of over $2,600 including tax. I have been without a fridge for over a month. Do not buy this fridge and do not trust or rely upon Home Depot's so called "extended warranty."

My issue and the reason for my EXTREME displeasure is the failure of The Home Depot sales people to ask questions about the installation location. All of this could have been avoided and we could have a working washer in the basement right now. I am not stupid and highly capable to do the installation myself. However at 65 years of age I am tired of moving washers around in the damned basement, and much prefer to pay for a delivery and installation. So much for trusting a big box store like THD to sell and install an appliance.

Updated 9/26/2015 - Stopped in at a local Lowe's store. Exact same model on display for the same price. Discussed the issue we had at The Home Depot, and the 3rd party delivery refusal to warrant their installation, and their statement that they would not perform the job. It seems that The Home Depot guys just didn't want to do their job for which I had paid. The EXACT same model at Lowe's has a long enough waste water hose to reach the sewer stub to put the factory waste line into. I discussed the entire issue with Lowe's appliance sales person and bought the washing machine on the spot. Not only that I paid approximately $85 less for exactly the same as we had purchased at The Home Depot. Guess who gets my business now? PS: the basement delivery is at street level, accessed through the garage at the side of the house, level and straight in.

I realize that I may sound inpatient but this is bunk... if we had paid for a repairman to come out the dryer would be fixed!!! Making matters worse, not only did we pay cash for the dryer we also paid cash for the warranty. Never again with Home Depot or Samsung. 8 days and counting without a piece of equipment needed to run a household especially for someone in a wheelchair.

I emailed them and received a call the next day - since no service for LG in our area it's gone to the manager and we'll get a call back in 24-48 hours!!! What??? In the meantime, I don't have a freezer and now my frig section isn't staying as cool as it used to. Why did they sell me a LG refrigerator and warranty if they have no one to repair it??? Very frustrated. Will not purchase another LG appliance and especially not through Home Depot since they don't get back to you on getting it fixed or replaced as they state they do. Wish I would have read reviews on this site before I purchased the appliances from Home Depot.

On 9/14/15 I received an email that I needed to contact homedepot.com to give them more information on the reorder. When I called in, I was told they could not order a new toilet that way and that a new order was never placed and that the item was now out of stock online (but in their warehouse). I was told the item would be restocked online in 24 hours and that a new order would be placed. I got another email on 9/16/15 with my original order so I called in to double check. Good thing I did, because it was not an actual order and the item was still out of stock online. I was told it would take up to 72 hours to show up on their website and I would be notified immediately so I could place another order and that they would cancel the original order.

Today is 9/22/15 and there is no credit on my credit card yet for the cancelled order, it has been more than 72 hours, and the toilet is still not back in stock. Overall, I have called Home Depot at least 7 times, been on the phone for at least 2 hours total, spoken with many incompetent employees, have no toilet, no refund, and don't know if I will receive a toilet before our bathroom remodel is scheduled to finish. We will be placing our order through another site as I will no longer be shopping at Home Depot. Really disappointed with their level of service and the inconsistent answers I received when calling in.

I have to wait for someone to call me for dining set still. First of all if I would change my mind or I didn't like the look of the bed. It was my fault I would disassemble and return it but it is not my fault. Second thanks for the generous idea of giving gift card. I could buy the defected bed from as is furniture department cheaper with no assembly. Also give someone 50 dollars to assemble and disassemble a storage bed and dining set and one hour on the phone talking and see if they accept the offer.

So we called them & they sent yet ANOTHER technician to verify this & said they would order ALL the gaskets & have them mailed here & set up an appointment & NONE of the gaskets have ever arrived. It is now 21 September 2015 & NO GASKETS & NOW the fridge & freezer are now no longer working. The fridge temp is 67 degrees & Freezer drawers are at 30 degrees! Probably burnt up the entire fridge due to the doors & drawers not sealing. We have an extended warranty through Home Depot until 21 November 2015 & now we have NO FRIDGE OR FREEZER & we are being told that someone will contact us & they MIGHT be able to get a technician here with 7 to 10 days. "Might". Problem is even if they FIX the entire fridge / freezer, if they don't replace the gaskets then we will be RIGHT BACK WHERE WE STARTED! Right now I REFUSE to ever purchase another LG or an extended Warranty through Home Depot EVER again.

Updated on 10/21/2015: We began this journey back in MAY 2015, & now OCT 2015 we are STILL having issues! They have now literally replaced almost every part in this fridge & it STILL won't cool & freeze properly! We are at exactly 4 weeks until our warranty runs out & this is a TRAVESTY! We will NEVER purchase another LG appliance again nor will we purchase appliances & extended warranties from Home Depot EVER again!

So I emailed customer service about this "blackballing RAR report". Today I finally got an email back from customer service how they wanted to "help my situation" and told me to talk to the store manager, which means another chance for the Lancaster TX store to embarrass me. They have missed out on the sale of a $480 water heater, roofing and lumber supplies, and other misc. purchases which Lowe's has LOVED receiving. BEWARE of HOME DEPOT's RAR reports and you may get to eat your purchases there as well.

Three weeks later I never heard anything so called service contract center. After reaching company they found out the guy lied and documented no need for anything. I set up another appt with another company. They came out and said they would let us know when parts came in. They called after 2 weeks on a Thursday and we set up service for the next day. They never showed up. I called that day the following Monday and Tuesday. They never returned my call. I called service center again asking to speak to a manager. I was connected to Richard explaining the situation. 6 days went by and I never received a call from anyone at the service plan center. I called again today and spoke with Lonnie a manager and I am told I will have to wait again for up to 3 days to hear back from a manager. I can not believe how horrible the customer service is. They did not seem to really care that I have been waiting 2 months. I would NEVER buy from Home Depot appliances. Once the appliance is bought they hire non reputable company to do their work and they take their time to fix any problem.

The tech came out about a week later, replaced the board, but the fridge was still running 24/7. Called Home Depot. A 2nd tech was supposed to call but never did wasting my time. Called back Home Depot, made another appointment. This time somebody did come out but said it was normal. Normal for the compressor to be on 24/7??? I think not. Ever since this call, I cannot get anybody from Home Depot to call me back despite promises made. I must have called Home Depot over 10 times and have NEVER received a promised call back from anybody with any decision making authority. About to go to small claims court regarding their warranty promises. It is nothing but a SCAM!

I asked the manager if she can help me, she refused to. She stated that the person who knows everything about this purchase came in at 7:00am. So I waited with the insulation items at the store waiting for someone to help me. The store manager was very unprofessional, unpleasant and at the same time she stated that didn't care about this bad review. I felt unwelcome and ashamed at front of the other employees there when she kicked me out. I have never been treated in a store like this.

Considering I am in the middle of a whole house renovation and coupled with their extremely low appliance prices this was a very attractive offer. So I signed up online and received instant approval. I had imagined a larger limit than 1700.00 on the account considering my outstanding credit and high limits on my other cards. This wasn't even 10% of my lowest card. But it did still offer the 10% coupon. So I signed up for it and took an immediate 5 point deduction in credit score for doing so. Still, a 10% coupon made it attractive. So I price the appliances and go to check out then realize nowhere on my account does it have a full credit card number, just the last 4.

Searching every option under the online account yielded nothing. A thirty-minute phone call involving three different reps finally yielded me a 16-digit number! Ecstatic, I continued my purchase and used the 10% off coupon for an additional $150 savings. Well, worth the credit ding and the hassle of getting an actual number to use it, or so I thought. Ten minutes later I received a disturbing email saying my order had the payment declined. What?! So began another round of phone tag with several different department reps until someone was able to assist me.

Apparently they didn't know why it was declined since it was a new account and had never been used, and after a second round of verifying who I was, they proceeded to get me to an ordering specialist who could rectify the situation. So began the reordering process. And everything was going well until the 10% coupon discount, which could not be used. Why? Because it had been used when I originally placed the order which was declined for some unknown reason but still couldn't be used again even though it was never really used the first time.

After several minutes on hold, the rep came back saying what they could do was charge me the full price, go back in and take a percentage off (supposedly 10-15 minutes later after the purchase had been made) and the 10% credit would reflect later (supposedly 3-5 days). A seemingly ok workaround except that now the price was above the extremely low 1700.00 credit limit of the card so it couldn't be authorized. WOW. So that means I would now have to remove an item to get below the credit limit. Appliances are high priced items so now I'm losing the discount on something that was the ONLY reason to sign up for this "deal".

We seemed to be at an impasse. Do I just blindly take a "bait and switch" deal after spending some much time and frustration that really benefits the company more than myself? No. Enough. If an hour and a half of trying to get their "10% off for signing up" wasn't worth the effort of actually getting a bargain beyond what everyone else was getting without it I might as well make the purchases all on one of my rewards cards.

So after another 20 minutes of being jockeyed to different departments, I was able to just cancel the useless Home Depot Consumer Credit Card. In short, I signed up for the Home Depot Consumer Credit Card and all I got out of it was not a 10% discount but a night full of technical error frustration, 5 points off my credit score and a hard inquiry that will be there for 2 years. Thanks a lot, Home Depot. And for the record, I can do it, but you obviously can't help.

Went back to the tile department where the order was placed and they said I had to go to the customer service desk for a refund. The people at the customer service desk said I had to call the "corporate desk" and gave me a number. I called and they said the refund couldn't be processed over the phone and sent me back to the customer service desk. Back at the customer service desk I got the same run around so I asked to speak with a manager. The manager was no help. Called the number they gave right there at the desk and the two sides disagreed as to how it was to be handled. NEVER DID GET A RESOLUTION. Will never go to Home Depot for ANY service again.

The cashier, Jeffie, assured she and all but one of the cashiers/employees in their store would be glad to accept the card for the military discount. So, I will once again take my business back to HD, mainly because it is closer to my home than Lowes, and because the employees there seem to be more knowledgeable and helpful than elsewhere. Thanks, Jeffie, for your help and kind words.

The warranty means you will be waiting 2 plus weeks (and counting) with no specific time frame at which your warranted product will be repaired, that you will lose days out of work with no show, no calls from service providers, that you will most likely have to replace the item anyways out of your pocket. Both Customer support and the Warranty department will not call you back when they say they will.

3. Give me an exact date when the refrigerator will be fixed. Reimburse me for the food lost (200). Refund me the warranty service plan (70) which I deem as useless.

Feel free to contact me Home Depot ONLY if you have the authority fulfill any of my requests. Do not waste my time or yours. I can provide service numbers/ticket numbers. Bottom line - The warranty is worthless. Both Customer support and the Warranty department will not call you back when they say they will. It will leave you with more headaches than a sense of security.

When I called Home Depot, they directed me to speak with GE. After 25 prompts, and 15 minutes on the phone, GE said they are only responsible for shipping damage for 24 hours. When I called Home Depot customer service back, I was directed to a surly store manager in the Nashua store (where the items were purchased). She informed me that Home Depot is only responsible for shipping damage for 72 hours, and that I would have been told this by the salesperson. Well, I was not "told this by the salesperson". In addition, I checked all paperwork associated, and have found nothing about a 72 hours inspection period. Am considering a claim with the Better Business Bureau.

Funny thing from all this is that I was one of 20 of the largest buyers from one of the Home Depot stores, and was invited to a elite customer appreciation luncheon. In 2011, I spent toward $100,000 at Home Depot through my business. I guess if this is not resolved, Home Depot wins a minor dispute, but loses a good loyal customer. Oh well... there is a Lowe's just down the street.

The work crew did a wonderful job. They were professional and courteous. I have since viewed two bathroom remodels done by other companies. I was sick to my stomach when I saw what how much they got for their dollar in comparison to what we paid for much less. We got a shower, 56 square feet of floor tile, two sets of faucet fixtures, cost for tear out and removal, and labor for $17,200. No one's fault but ours for not shopping around. A pricey lesson to learn, but learn we have. No more Home Depot for us.

I was told that I had to call the manufacturer (Whirlpool) to get the issue resolved. After attempts via phone to get the machine working (turning the machine off/back on, etc), it was evident that service was needed. Unfortunately, service could not be accommodated for a week meaning the water had to sit in the unit the whole time and our machine was unusable. The manufacturer warranty service provider (Dan Marc) has been awful. We've had 4 different appointments with them of which they didn't show up for 2 because of scheduling errors. I've taken 4 days off of work and nothing has been done!

When they first came out, the Dan Marc employee explained that a new capacitor was needed to repair the machine because the water wouldn't drain at the start of the spin cycle. He did not have the right parts with him, so he had to order it and come back when it was in (which he explained would be a few days not the case). Another week went by and after scheduling the appointment for a Friday (that Dan Marc changed the time multiple times) and taking another day off of work, they did not show up for the appointment.

I was able to get a hold of the technician and he came to the condo on Saturday and replaced 2 parts, the capacitor and the motor, and explained that the machine still didn't work. He said that the transmission was broken, deemed the machine unrepairable and told both me and my wife that we needed a new machine. He urged us to go to Home Depot immediately and explain what happened. In fact, he told us to complain as this is unacceptable for a machine that was only in use for 3 weeks. We did just that.

After about 30 minutes of waiting to get to the right person, we complained to the Specialty Department Supervisor, Danny **. who said that it was out of his hands. He called Whirlpool and said we had to go through the service provider (Dan Marc) AGAIN. Keep in mind that we purchased the Protection Plan when we bought the unit which has proven to be a complete waste. I've tried to call Danny numerous times to follow up and have only received a call back once. This entire process has gone too long and has been completely unacceptable.

My wife is expecting a child any minute and we don't have a functioning washer or dryer. Home Depot, Whirlpool and Dan Marc have been quick to point the finger at everyone else which has led to me pulling my hair out trying to get this fixed for weeks. After being told that we had to go through Dan Marc again for another attempt at servicing the machine, they did not show up. I reached out to Home Depot corporate for help only to continue to get the runaround. I was told that you will not replace the machine and that we have to try replacing the transmission. The problem is, Dan Marc never shows up and I cannot afford to continue taking days off of work.

Despite my complaints, Home Depot refuses to offer anything in return. They point the finger back at Whirlpool and the service provider even though they sold me the unit in the first place. Because of my problems with Dan Marc, I told Whirlpool and Home Depot that I no longer want to use Dan Marc for service calls. They pointed me in the direction of another service provider that can't make it out for another 2 weeks! I don't have that kind of time. They now want me to take another day off of work to accommodate another service provider coming out - without any guarantee that the new transmission will work. They told me that they need the service repair person to install the transmission and to have him know that if it doesn't work, they'll move forward as necessary. Instead, I offered to take a day off of work for when a new replacement unit arrives - which they balked at.

In conclusion, I'm not confident that someone from Home Depot will actually help, instead I'll probably get shuffled around in the endless rabbit hole of phone calls and "follow-ups" like I've been. In reality, the only thing I'm asking for is a machine that works. I believe that is a fair request considering I paid for it. Home Depot has made this whole process a nightmare. My wife and I have been without a working washer/dryer for well over a month which is completely unacceptable.

Can someone please help us? My wife will be delivering our first child at any moment now and I don't think it's too much to ask to have a working washer/dryer BEFORE that happens. We would like Home Depot to remove the broken washer/dryer and replace it with a new one of the same model - in a timely fashion. If that is not possible, we expect a full refund plus haul away as well as reimbursement for work wages for days taken off and reimbursement for laundry done out of home over the past month.

Bottom line - Home Depot knowingly sold me a product that was damaged, attempted to conceal that damage, refused to allow me to return it to the point of purchase, and treated me with contempt when I complained. Next time maybe they'll just rob me at gunpoint - the result will be the same and it will be less frustrating. One more thing - there is a customer satisfaction survey available at the end of each phone call to Home Depot, but the customer service rep must disconnect the call to allow you to proceed to the survey. Every last one of the customer service reps I spoke with, including the supervisor, failed to disconnect the call. They know if I hang up first I won't have the opportunity to complain about them.

I told my husband to just forget it and we walked out without purchasing a thing. There was no customer service announcement overheard to remind shoppers when the store was closing, not one person bother to POLITELY approach us and advise us of the time nor at any point during our shopping did one person EVER ask if we needed any help. Yes we were at fault for not checking the closing time but I work in retail and had I acted in such a rude and degrading manner to a customer I would be terminated! Avoid the Home Depot in ANY Missouri location!

Well she lost that sale because I was looking to purchase 25, which is $1,375.00 before tax. The young gentleman notifies his manager but I was too upset to stick around. I know one customer don't make a difference, but your company might want to reconsider how they deal with customers because our new subdivision off Rawl Road here in Lexington, SC utilizing your business very frequently. When I came to your store on Saturday the service was excellent. Spent over $300.00. I don't have to do that math. $600 + 300 = $900 before taxes. Always remember no one knows who might be a secret shopper.

Then she went on to tell me that she didn't care if I was to shop elsewhere from now on. Home Depot does not need nor want my business anymore. Lowes and Ace Hardware is close by and I will shop there from now on. And The Home Depot Card will now go in the shredder! This whole idea about getting bottled water from Home Depot was a VERY BAD IDEA!

I then called and I asked if I could speak to the manager and I was told that he is busy and she does know where he is, so I walked over to customer service and had them page the manager. 10 minutes later I had her page the manager a second time. He showed up 10 minutes after that. By now I am in the store 1 hour and I still have not been waited on nor do I have my rocks. The manager came over I told him that I have concerns about his staff and that he needs to find out why none of them are responding to the pages, explained I needed help with the rocks.

He (Jose) spoke to me like I was an annoyance and he asked me what my problem was. I told him the whole scenario and he said there was only one person who drives a forklift and said when he is done he would send him over, so I said to him I actually pick up the bags myself I don't need a forklift I just need a guy to pick up the bags and put them in my car because I had my foot come out of the cast recently and I can put the extra weight onto it. He again repeated that there's a forklift guy and I have to wait for him in yet another 20 minutes. I left the store. For the record I was interested in around $300-$500 worth of rocks. I never got my rocks. This store's management is never visible to customers and if you do find them, they are rude and not helpful.

This is specific to Newark California Home Depot. Do not know about other stores. I regret my purchase from Home Depot. They are not willing to refund or expedite the process. They say we are trying to expedite it, but 6 months is pretty big period for calling it expediting. AND FYI, it's still not done. It may go for another 3-4 months. DO NOT GO FOR ANY SERVICES to HOME DEPOT.

This is an unacceptable disaster. No one is accountable and it's impossible to get hold of anyone in HD without wading through the main line each time. If I'd known that, unlike Sears, there would be no actual customer service, I'd never have come to HD in the future. Several appliance people have said that they 'wouldn't go to HD for more than a box of nails.' And they are right!!

After several days of not hearing from anyone, I spoke with the manager of Home Depot. She said that Home Depot filed a claim and just couldn't do anything more to help. I asked for a refund of the installation fee and for Home Depot to come fix my cabinet. She said she couldn't do anything. I asked for the phone number to the insurance company so that I could follow up, and when I called I was told that it was the wrong insurance company for my claim. No wonder I never heard back from them.

My claim number is **. That insurance company gave me the number to call another insurance company. I haven't heard back from them either. When I called the corporate customer service number they said the independent contractor that did the installation would come fix the cabinet. They are not returning my calls, and their lack of professional and competency makes them unfit to return to my home. Their phone number is 757 685-1254. I am asking for a refund of the installation fee due to this whole ordeal and for my cabinet to be fixed ASAP by a competent company. I use Home Depot all the time and would expect that you would be willing to correct this problem for me. Thank you.

Needless to say that when I called the warranty company back I was again told that I would have to wait another three days before someone would contact me in regard to the repair claim. I explained that I had already waited the three days and just needed a provider that covered my area to no avail. I called the store manager (Neptune, NJ) back to inform him that I still did not get resolution. He did inform me that he would call again to try and get me service. The store manager was trying to be helpful but the warranty company could care less. It is now (8) eight business days without resolution or washer, and thirty dollars later; given to the local laundromat.

He then went back in the store. Came out with water for my kids and tape for the note I wanted to leave on my window so I can walk to get my kids something to eat. Till help came. He put carts blocking the parking next to me so I can open the doors and get air in the car and my kids were safe playing on the side... Right then he gave me hope!!! He did not have to but he did help me so much. I left and later came back to hope my car would start and help had arrived. And what you know my car started and as I looked up he was walking up. I instantly cried. A blessing a real blessing if I've ever met someone with the best attitude at work and faith it was him. Although I'm not so sure if his name was Rafael or Rex. But I know he was a slim, black man, fair skin and well mannered and with such a good heart and spirit. Thank you all.

At this point based on everything that Jeff was telling me, I assumed that he was going to install the fence and oversee the job. Not one time did he say, we need to have the actual contractor to look at my yard and answer the questions that I was asking. He misrepresented himself as the installer. When the actual contractor came, he said we had to cut down all the shrubs and remove all the dirt that we had brought in to level the yard. That meant renting a bobcat for 300.00 per day and hiring people to undo work that I had paid for. Then I contacted Jeff because he was the person I spoke with and he came out on 2 different occasions and said we only needed to shave off some of the dirt and cut down the shrubs to the ground. Not one time did he ask the installer to meet him and discuss what needed to take place.

We went back and forth and the installer said that if he installed that fence it would be on the ground at the first strong wind or rain. I asked him did he talk to Jeff because they were saying different things about what needed to happen. He stated that Jeff had not said anything to him. Due to the lies that Jeff told me and finding out that he never once spoke to the actual installer, I cancelled the contract which was 12590.0. Well Home Depot has a 35% restocking/cancellation fee in the contract which amounted to about 4700.00 which they reduced to 1259.00. When contacting Home Depot, I spoke to everybody I could to waive this ridiculous fee that added insult to injury but to no avail. Jeff had the installer fired because he would not do shabby work and install the fence anyway.

I used Home Depot because I thought that I was dealing with a reputable company who dealt with reputable contractors but I was wrong and even though they did not put one pole in the ground, they want me to pay them 1259.00! For what, the contractors lying fee. I am still fighting them and wish I had just used a local fence company and cut out all these middle men who are taking advantage of lay consumers. Beware of any Home Depot projects and PLEASE BEWARE OF THEIR MANIPULATING CONTRACTS that are designed to make you pay even if you change your mind. The warranty was suppose to be a lifetime warranty but when Jeff start giving me double talk, I realized that it would be the same thing if the fence fell down, they would try and make it the customers fault even though it would have been installed wrong.

Home Depot believed the contractor over the customer and he lied through his teeth. They said that I altered my yard after the contract was signed even though Jeff said it would not be a problem and he knew that if the fence could not be installed due to my yard being leveled, I would have waited till next year to install the fence. So he got greedy and did what salesmen do to make a sale, lie, lie, lie. Not all salesman, just the greedy ones. Thank God for Jesse, the actual fence installer who refused to do sloppy work and cheat customers. They fired Jesse but he is better off because a Good Name is to be chosen. NO MORE HOME DEPOT PROJECTS for me.

As a former Home Depot employee turning customer, I tried to purchase a range hood at the store. They tried to tell me to go home, and do it online. Finally, I got an actual person in the department to stumbled through it to order it. I wanted it delivered to the store, because this was for a job site. It must be delivered to my home. Forget being delivered on time or at all. After 4 dates set missed, I'm on hold waiting on the phone for an hour again helping to figure out what excuse their driver has now. The last delivery attempt was scheduled between 9 am and 1 PM Monday. Of course I love staying home all day waiting on a delivery. Who doesn't? However, I finally called them at 5 PM Monday to ask them why no one showed, 'They are sorry, but the driver left the area'. However, the good news is, it's set for Wednesday.

TODAY is Wednesday (this is 4th expected delivery attempt). After 1 hour on hold I speak to someone. They apologize yet again, for me being told Wednesday. They will rush it, (just for me) for Thursday (attempt #5). We shall see. SERIOUSLY, HOME DEPOT ARE YOU TRYING TO DRIVE THIS COMPANY INTO THE GROUND??? Knock knock - anyone Home (Depot)?

WRONG, this morning I get an email from stating repairs have been completed. Called the third party company that Home Depot contracted with to find out why they closed out the ticket. The lady that answered the phone said they did several follow up calls to make sure repairs were complete. I told her that was BS. I asked her what number she called. She indicated my cell and home. I told her I had no missed calls or voice mails on my cell phone. I went on-line to Verizon, my cell provider to review my in-call and out-call on my cell number. The lesson is, LG Refrigerators are junk and the Home Depot Service Protection Plan is not worth the money.

My brother filed a claim with Home Depot. The only response he got back after call for days on end was a letter that pretty much said, "I'm sorry but we do not think we are responsible." This bothers me, if they do not take care of their employees, how well do you think they actually take care of their consumers? My house suffered a lot of damage from this tornado and we are doing the repairs ourselves, we usually shop at Home Depot for supplies and materials, but since this occasion, I am now a new friend of Menards. It's their loss too, we would of spent thousands there in the next few months. However I am appalled that they don't take better care of their employees. And could not possibly give them my business anymore.

The refrigerator turned out to be a lemon and after exhausting my options with Samsung's support I decided to return it and get a different brand. Lowe's, Costco and Sears had another model (also carried by HD) $250 cheaper. Appliance salesperson told me that Home Depot does not match prices, so I bought a new one at Sears (Strike 2). I tried to return the old refrigerator over the phone. Over the next couple of weeks, I was repeatedly given the run around over the phone. Whenever they said they would call me back, they didn't. And whenever I called them, there was always some reason why I would have to call back. It's impossible to solve any issues over the phone (Strike 3).

Over the next 3 weeks I had to drive to the store 5 times to arrange a pick up. I talked to several customer service reps. All of them made empty promises and none of them took ownership of the issue. The Simi Valley store management hides behind Customer Service reps and makes itself unavailable for customer interaction. The store manager failed to call me back despite my repeated pleas to do so. (Strike 4). Home Depot's appliance return policy is not comparable with its competitors. The store expects people to bring back appliances that require specialized moving equipment (refrigerators, washers, dryers etc.) and most people cannot lift. I am not a mover - I neither owe a truck nor have the means to move heavy stuff. There's gotta be a way for your company to make it easy.

In any case, after FIVE in-person visits and 3 re-schedules a group of 3 rude men came to my house late and completely unprepared for any appliance moving. They yelled at me for not having the refrigerator in my garage (never been told to), they wanted to roll it on my new $12,000 hardwood floors not caring for any possible scratches or damage. They yelled at me for not telling them they had to bring a dolly and other moving equipment and they refused to carry the refrigerator. I had to show them the door (Strike 5). I do not believe I deserve a service like this. I made a mistake buying it in the Simi Valley, CA store. It's one of the worst in terms of customer service and employee knowledge. I recall waiting 1.5 hrs for somebody at the mill works desk to place an order only to be told that it was not the attending workers department.

I wasted enough time with customer service reps; and the store management refuses to deal with customers. This is my last attempt to resolve the issue before I have to consider a legal action or credit card dispute. I hope I won't have to resolve to that and I hope in this age of cutthroat competition you can elevate your game and help me. I'd like to have somebody schedule a pick up time, show up on time with the right equipment, take the refrigerator back and credit me promptly. So far, this seemingly simple task has been botched by the inert uncaring employees at your Simi Valley store. I thank you for your time and hope to hear from you in any case.

$5 reward card is not a big deal compare with what I have read here about other people's experiences with Home Depot service. I agree with other people NOT TO DEAL with Home Depot! My special thank you for heads up about bathroom remodeling by a company appointed by Home Depot with a cost of more than $8000.00 instead of $4000.00. I planned to do same project at my home. Thank you so much for the info. DO NOT TRUST HOME DEPOT!!!

HOME DEPOT STINKS! ALWAYS HAS HAD VERY POOR CUSTOMER SERVICE!!! ALWAYS WILL HAVE VERY POOR CUSTOMER SERVICE!! This just confirms it!!! Further, bought a $3000 GE refrigerator that has given me nothing but problems. Home Depot management were absolute RATS to deal with! It freezes my food... the food in the refrigerator... WASTE OF MONEY! No More Home Depot... No more GE appliances!

I have been without a refrigerator freezer for over a month. Words and promises do not fix the situations I have lost massive amounts of food from the refrigerator massive amount of frozen meat fish etc. from freezer. No ice which is very important in the hot summer days in Florida. MOST IMPORTANT I HAVE HAD TO DUMP MY DIABETIC MEDICATIONS. This has happened twice. Very expensive and heartbreaking. We are reduced to using a very micro small dorm refrigerator. Not an easy situation when you are providing food for 5 adults.

There have been lies disrespect and promises to no avail. I am told that I now must be patient and wait until possibly the 19th of August for a solution. I cannot and will not put up with any more of this ** told to me by HOME DEPOT ASSURANT INSURANCE OR THE PEOPLE SENT TO CALL AND LIE TO ME. As I write this I realize that my only recourse is to take further action. So I really do not care if I hear from you or not. Enough of the ** dished out to me. A long standing customer. Thank you.

My husband communicated with the floorings supervisor and she found out an error was done with the orders; the wrong tile # was placed by Home Depot. My husband spoke with supervisor several times and she said unable to get another person to complete the job for 10 more days! This is poor management and even worse service. No effort was by this company to correct this. Very rude and just not right. So think seriously about going elsewhere with all your home needs.

I was incredulous, I had never used the credit and asked how this was possible. They assumed I was lying and at this point they said it would go to loss prevention. I wanted to know when I was to hear something and I was told the next day. That should have been Monday August 3rd. They were contacted again on August 5th and it was like starting the process all over again. They had nothing to say and said yet again they would follow up. It has been a week and to date they have made no attempt to resolve this situation. I feel Home Depot stole my $64 and they care absolutely nothing for customer service.

They contacted the manager to file an incident report. Manager Michele ** took a customer incident statement and walked out to my car with me to assess the damage and take photos. The flat cart was still in the exact place and the damage with the flat cart orange paint was evident. Ms. ** explained the incident was going to be reported to The Home Depot's insurance company and they would contact me to file a claim. She asked me to contact the store if I did not hear from anyone in the next few days. A week transpired and I did not hear from the insurance company. I contacted the store and spoke with another manager. She asked me to wait another week since insurance company was out of state.

Approximately 2 weeks after the incident, I was contacted by claims associate Evette ** of Sedgwick. Ms. ** began by asking where was I parked. I gave her the location and asked why was that relevant. She explained she had to contact the store and get a copy of the parking lot video. She wanted to see if the incident was captured on video and wanted to get a count on how many carts were in the parking lot. I asked why that was important and she responded if several carts were in the parking lot that meant the store was not attending to the parking lot.

I explained to Ms. ** that it did not appear the parking lot was being attended because I noticed two broken sprinklers gushing water all over a customers car when I walked out of the store. Based on the amount of water, the sprinklers had been gushing out water for some time. I also reported sprinklers incident to manager. Ms. ** continued to explain that she had to investigate the incident to determine if The Home Depot was "liable." As you can imagine, I was shocked to hear this! "Why wouldn't the store be liable if it was their flat cart that damaged my car?" I wasn't racing through the parking lot looking for flat carts to hit!! At this point I told Ms. ** that I did not like where this conversation was going and felt I was already being set up for a denial. Ms. ** asked me to give her time to conduct her investigation and she would contact me with her findings.

Approximately a week later, Ms. ** contacted me to inform me that based on her findings The Home Depot was not responsible for my damages and my claim was denied. She stated the incident was not caught on the store video, however there was a store employee ending their shift that witnessed the incident and gave a different version of the incident. I asked who and where this employee was at the time of the incident because when I was out in the parking lot looking for a store employee to report the incident to I could not find anyone and had to walk into the store. Three weeks later, a store employee "miraculously" appears and gives a statement that he/she witnessed the incident and Sedgwick denies the claim based on the "facts" currently available to them. Essentially, Home Depot's position is that my "facts" are bogus and the employees are true.

I am curious to know what "exactly" this employee claims he/she saw? Where exactly was this employee when the incident occurred?? Why didn't the employee approach me (or Management) at the time of incident to state he/she witnessed the incident and provide a statement? Why am I not allowed to get a copy of the witnesses statement? I am not asking for his/her name! Why is the employee's version considered "facts" and mine "bogus?" Are Home Depot employees held to a higher standard than customers?

In my opinion, Ms. ** did not do a thorough job in investigating the circumstances involving this matter and quickly made a bias decision towards Home Depot and their employee in order to avoid paying out a claim!! The Home Depot should take full responsibility for any vehicles damaged in their parking lot by any of their carts. If they cannot make customers responsible for returning carts to their designated areas, then they should have a parking attendant assigned to collect the carts.

This seems like an act of acting together to deny a large population of vets that may not have the ability to get their cards on that silly little plastic card. At least three stores now actively mandate, Home Depot, Lowe's and Menards. I am pointing this out because These stores have made their fortunes on the backs of VETs and I have spent thousands of dollars in their places of business. NO LONGER. The order I am putting on this complaint is one that I went to a manager to get his approval. Today no approval. With this I told them to stick this little card in a grave with one of the 56,000 men or women that died in Nam for what they believe.

I have been to store and he won't see customers. I have called corporate customer care and they said just a belt repair and shipped back 7/15, then 7/22 and still store says no mower. Not sure what to do as it has been 3 months without my new mower and everyone pleasant but cannot resolve getting the mower fixed and back. When I brought it in, there were 2 others bringing back Toro mowers for self-propel quitting so I am not sure if a product issue. I have an acre of hilly land and need my mower but Home Depot customer service and repair service is horrific and no one cares!

After several calls and undelivered promises, I called again on 8/03/2015. I was told their computer showed my ticket as closed. The ticket was re-opened and flagged correctly as an alleged overcharge and I was promised a call back by 8/05/2105 by a supervisor. I am still waiting for a call back. By offering only one contractor, Home Depot is liable and this contractor no doubt pays Home Depot huge fees to be that sole contractor, which means their overhead is high and they charge higher fees, but to take advantage of the elderly like this is just disgraceful and inexcusable. This couple should be reimbursed for this overcharge. Lowe's offers many contractors for this same location and remodeling project, giving the customer several choices & several opportunities to compare prices.

When I called them I got an automated response stating that they would be here to fix the refrigerator on August 11th anytime from 8:00 to 5:00 p.m. That is 19 days from the date we contacted Home Depot about our problem. This is totally unacceptable! We have no refrigerator and we have visitors from out of town. We contracted with Home Depot to remodel our entire kitchen and we purchased all our appliances from them but I doubt seriously that I would recommend them to anyone because their repair service is terrible!!! We certainly will not be buying appliances from them in the future!

When the girl came out she had new blinds with her that she was going recut THEM ALL WITH A SCISSORS. Then realize that it would be take too long to cut them all individually. It's boiling down that I had to go up there, get the blinds, come home and put them up. After I put them up the mechanism that holds the blind broke in several areas so I returned all the blinds back. The blinds were super CHEAP. I then ordered custom blinds for all my rooms, had them mailed to me and I put them up. Then I found out the metal clip for the valance was not included with the blinds. 3 weeks ago I called and talked to Myre who said that she would call the store and make sure the clips would be sent to me to attach the valance. SHE PROMISED TO CALL BACK... WRONG!!!

Since I did not receive the clips for 3 weeks I called the store, SPRINGS WINDOW FASHIONS in Pennsylvania today and talked to Mary and was advised that they had never received a call from the Home Depot rep, Myre requesting any such items... She said she would be glad to send the clips but I told her no because I was not going to take every blind down again to put his clip underneath the rail. I just want to file a complaint that the customer service in the blind department is the worst I have ever encountered over the past two months to finally get these blinds up. PRETTY PATHETIC CUSTOMER SERVICE.

The roof was done timely, the siding took from May 30th until July 31st to be completed! Paid the bill even though did not agree, have 2 grievances with the company, no one will call back with resolution! They take the complaint, say they will call back and never do. WOMEN BEWARE, THEY WILL FEED ON YOUR IGNORANCE! WE NEED BUILDERS TO BE TRUTHFUL, HONEST, AND TRUSTWORTHY! Don't trust Home Depot and really look out for SKEETER THE CHARMER!

There is no working phone number on the internet for The Retail Equation and the number listed just rings until it goes silent. Yes, Lowe's will continue to get my business. The sad thing is that I do not return a lot of things so it must be the remodeling company that does. I am burned twice now by the remodeling company ordering the wrong product and Home Depot as well. Such a sad and disappointing way of treating customers.

Delivery date comes and 2pm passes with no delivery so we call the 800 number on the bill to be told that delivery is behind schedule and we should get our stuff before 6pm and to expect a call 15mins before delivery. 6:03, call the 800 number again wondering why we wasted our entire day for a non-existent delivery. We are told that it should happen in the evening. 8:28, call them to cancel the order. The call center tells us that this needs to be dealt with the next day with the store directly.

The next morning, call them at 8:30 to cancel and explain my entire story after which I am put on hold for 10 minutes. Overjoyed, having to endure kiddie-pop music for so long, I am answered again by a new person to whom I need to start the story over again. The lady takes my info and promises to call back. I finally get a call saying that I have to go back to the store to get a credit on my credit card since, in 2015, it is necessary to waste even more of my time for such a menial task as to refund my horrible experience.

To make matters even more delightful, I am also informed that the nature of the issue is that some stock was misidentified as being on hand when I purchased it IN STORE and the manager decided arbitrarily to reschedule the delivery for the following weekend without the courtesy of a phone call to ensure someone might be there to receive it.

It's unfortunate. The only positive experience I got from Home Depot was their call center who were professional and polite. For the rest, you are light-years behind anyone else where customer service is concerned and - get this - I have since purchased my materials at a local hardware place for only a few dollars more (I mean literally 6$ more on 650$). Never again Home Depot. Sincerely, An ex-customer.

I am requesting a dictated copy of all our phone records to prove 1-800 home depot did not tell me they switched tanks and my propane company really did come out. Guess we have to find out who is telling the truth. Talking with customer service to see if they will change tanks, if not I go to TV station, Attorney General and consumer protection. This is unreal. WILL NEVER NEVER NEVER use HOME DEPOT AGAIN.

I called customer service to complain and they said they would send it. I never heard from them again. I called customer service again to complain. I called the saleswoman again who said the estimate fell out of the system and she would have to come measure it. We arranged to have her come on Monday. She was a no show. I called customer service again to complain. I heard from the Sales Manager who apologized and said he would handle this personally. We made an appointment for him to come to my house today at 9 a.m.

At 9:26 I called him. He sounded like he just woke up and state, "Oh, I forgot. I'll be there in 10 minutes." It is now 9:45 and he has yet to show. I called the local Home Depot at 9:26 a.m. and asked to speak to the manager. The man who answered said the manager was at lunch. I said, "At lunch?" He replied snidely, "Well, he does get to take a lunch." I then asked for a regional manager. To this he replied, "I could talk to a manager." I questioned this. He said well, "an assistant manager, kinda." He put me on hold and after a minute I hung up. The Sales Manager showed up at 9:54 a.m.

A week later, the ice machine stopped dispensing ice, and the freezer was not working properly, and the refrigerator would make a very very loud noise. Called Home depot warranty again complaining and requesting to find an alternative solution. It took them 3 weeks to schedule something. Called 10 times to remind and ask for help. Back in June 12th, one of the customer service managers told me, they will send another maintenance guy for one more time, and then if it still have issues then they will replace it. It took the maintenance guy two weeks to show, giving me times and dates and never showing up, until he finally did. Ordered another part, then he said that it's not his job to fix the ice maker.

2 weeks later, refrigerator is not working or cooling properly, ice dispenser not working, and the loud noise is just unbearable. Called the home depot warranty again today. I hear the same thing about sending someone else and try to fix again! I couldn't believe it. Not to mention the person who I talked to from Home depot warranty was a customer service manager, but he was disrespectful and didn't care a single bit about my situation. His name was Eric, is it too much for people to do their jobs? I really hope there are some sort of actions to be taken toward this plan. I never had issues with Home Depot but def with their protection plan, and if they are continue working with them, then I will never get services from them.

It's a very small space; They couldn't possibly have more than 3 guys working in/on it at a time. Even at a full three weeks, that's $8,000/wk for labor, or $4,000/wk per guy. No materials. Just labor. $25,000. Seriously?! Obviously they will not be doing this job and obviously I'm out $100 for nothing, essentially because the sales rep at the store presented this in a very misleading way.

On 23rd I still hadn't received a call from anyone. After numerous calls to HD... Coplay (manuf) they finally gave me Compton Doors (deliv co). Told our door may or may not be on the truck which was delivered to Compton doors ON THE 24 (Friday). We should get call next week because they don't deliver on the weekends. So Monday I call Compton. "We have your door but we need to confirm with HD because we have both doors and need to confirm what you get.." They will call me back. No callback... Tuesday run around calls. Now they were told by HD to send them both doors. Need to reconfirm and call me back.. I called HD Wed.. all was sorted. We should receive a call regarding delivery today. I immediately called Compton and scheduling lady is in meetings all day.. haha.

Thursday my husband calls HD. They advised us Compton doesn't have our doors yet..WTF?? Pissed now. Call Compton and when we give them our name they send us to voicemail. Friday now July 31 after 3 calls sent to voicemail after giving our name. We were told once again by Compton doors they have our doors but will call us back for delivery date WHEN THEY ARE IN OUR AREA TO DO AN INSTALL. (We weren't having them install our door)... Still no call no door over a month later.. First mistake - if you can't drive off with it don't waste your time! I spend too much money doing this HUGE home renovation with Home Depot... WON'T BE REDOING MY KITCHEN, BATHROOMS OR ANYTHING ELSE! Business going elsewhere.

We used to be able to call a manager who could override. They would see us in the store and know we spend. This is No longer the case. We are now given a worthless 1800 number to a company called "The Retail Equation" which has Zero Power to correct the situation (not even sure why they exist?!) You call and they give you a PO box to send your complaint too. I know Comcast is the number 1 hated business in the US because of the way they treat their long term customers, raise rates on their best, longest term customers. Looks like Home Depot is working its way up the list. So good we have other options... Hello Lowe's!

We paid 69 dollars to have it installed and have made a couple visits to the store about the matter. Finally they refunded the 69 dollars and said we would have to call a plumber 100 dollars an hour just to hook up the dishwasher. Apparently they are not responsible for things not being done right for what you pay for because they have an outside contractor. Very unprofessional service, do not want to do anymore business with Home Depot. Not to mention the delivery guys could hardly speak English.

When asked for cancellation, they told me that I will be charged 15% of the project cost. What type of business is Home Depot doing? Can't deliver the promise and charge for cancellation!!! Eventually, I agree to keep the materials and only cancel the installation service to avoid the charge. Worse still, they refunded me only about 1000$ when they originally charged about 1300$ for the installation. It took the whole morning, three staff, and a manager to settle the issue. Terrible experience!!!

As of today July 23rd, I have not either received or heard from Mr.**. In my conversations with him I even stressed how serious I am to purchase some windows. I am very disappointed and upset at Home Depot's home service. I am more upset for wasting some of my time with your agent who is not a bit serious about selling your product. What a waste of my valuable time. I don't think if I ever will recommend your home service to anyone. My question for Home Depot leadership is that "if you are not serious about selling windows to your customers, why do you waste your customer's valuable time with appointments?" Thanking you in advance.

On Monday 07/20/17 I went there to ask about the order and found out they have not done anything. I myself had talked to them 3 times on this issue. After 10 days they wanted to order the items although Home Depot 7 days ago had received the whole money. I was angry and cancelled the order because my house lease was over and we had to move out. It is funny they refund me but they said according to the policies my money will be returned to my account to 21 days (do you believe that? They make mistake and punish the customer). The assistant manager told me that disciplinary actions for all employees involved will be done. (I do not believe the management do that.) Long story short, this experience with Home Depot was horrible and I will never purchase from Home Depot. The store management even did not call me to investigate the matter. I think Home Depot does not care about their customers.

We have now received our credit card bill which, of course, includes the finance charge on this purchase that was cancelled within hours. After this experience, we will NEVER set foot in a Home Depot again and we will tell everyone we know that they should consider doing the same. Both my husband and I run businesses (a behavioral health agency and a manufacturing company). We will NEVER purchase an item for either of our businesses after this experience from Home Depot and it's truly horrific business practices.

Yesterday, I looked online and saw that they had 17 inch buffing pads. They also had different size buffing pads and different coarse of buffing pads. So again, I return to the Home Depot in Mechanicsburg, Pennsylvania. I asked four people if they carried the buffing pads. Of the 4 that I asked, 2 of them didn't have a clue what a buffing pad was or where was to be used, or how to use it. I went to the flooring guy, as buffing pads are used on the floor. This man ask me what I was using it for. Then he told me it was in the cleaning aisle on the right-hand side as soon as I get there. That was false information as well.

I would like to know where Home Depot is finding these people who don't know anything about their job? How is it that you would hire someone in the store such as Home Depot, and have no idea whatsoever of the products that you were selling? I can never go back to Home Depot. No one there knows anything! There is no sense in getting myself all upset and frustrated because the employees at Home Depot are absolute ignorant to what they are doing.

I was on my way to see a remodel job to Temecula CA. I had to cancel my job interview so I could help my daughter. They had a handicap person unloading 94 lb bags. By himself. My daughter felt so bad she was doing it. I went talk to the manager. Her answer: "We only have one lot attendant and that's him." It them two hours and half hours to fix the order. I had three guys waiting for the material from 3 pm till 5:30. I had to pay for their time. I am amazed how this Home Depot in Lake Elsinore is managed. I buy from many Home Depot in southern California. This one is a disappointment. I hope they change the manager and have qualified person manage it.

I reported all of this the next day to LaTonya ** at the Resolution Center. She was so empathetic and really shocked at my delivery experience. She said Home Depot would probably come and get those appliances and bring new ones since the boxes were so wet. I was told I would have a resolution within 4-5 days. Well, the ugly truth is that there was NO resolution.

When LaTonya finally called me, she basically accused me of lying about my experience and said Home Depot would NOT be coming to pick up those appliances and bring new ones because there was no proof that they were damaged. Seriously? Why would I lie about such a thing?? Who wants to have an experience like that? Home Depot did NOT hold those young delivery bozos accountable in any way, shape or form and, instead, I was made to feel as if everything was MY fault. DO NOT order anything from Home Depot for delivery because they DO NOT HAVE YOUR BACK. They don't care about customer satisfaction at all. I found the experience to be totally insulting and infuriating.

Ever paid for a refrigerator that you can't get!? Try it over and over. Now my family has decided never to shop there again and I think I will follow suit. I don't have an order number because it's not mine. Just call the store -- they should be able to tell you well -- Freeway, Wichita Falls, Texas, 940-692-0405. Speak to Pam who told me it was not her responsibility. They contract people to do the delivery after taking the money.

I contacted Home Depot at the corporate level 1-866-698-4347 Ticket # ** for the third time on July 7, 2015 and was assured by Denise that the check would be overnighted to me within 48 hours. Well as you can guess, still no check or phone call. I will not call them again. Every time I call them it causes me to get PVCs and is very uncomfortable to my heart. Is there anything I can do to collect the money they owe me? Please reply as soon as possible. My wife and I are selling our home and could use the money for repairs. Thank you and have a nice day.

After 45 minutes, I did not receive a confirmation email for my order cancellation so I called again then I was told the order could not be cancelled and when I receive my order I can return it to the store. Once again I explained the item is going to the wrong address and I would not know when it would arrive, etc. I spoke with a manager who was rude and said their policy supports the fact that the online order cannot be cancelled or the shipping address corrected.

To date, Home Depot customer service continues to state that the order cannot be cancelled and I can return it when the item is delivered. This is a ridiculous situation and I feel everyone should be warned about the way the Home Depot does business. The technology available today should have made this entire situation easy to correct and deliver good customer service. Instead I am still dealing with an appalling situation.

Apparently many things here went VERY wrong. From the time they were overcharged hundreds of dollars to the extreme lack of communication that has greatly inconvenienced my disabled parents. They suffered for days of muscle pains from packing and moving boxes and then having to move them again due to the delay. My father has severe Rheumatoid arthritis and recently had a total shoulder replacement. The carpet issue has been a fall/ trip hazard for both of them and my mother who requires constant oxygen is constantly getting the oxygen hose hung on the now packed boxes They did everything in their power with the information that was poorly communicated to them. This is not right! My elderly parents have put their trust in your company and have had very poor customer service in return.

On the contrary, I don't like being told that my contractor has placed other customers ahead of me on his priority list. The contractor took about one month longer to complete the cabinet installation than Home Depot's projection. Suffice it to say that I appealed to Home Depot on numerous occasions to insist that their contractor show up at my house. So you can understand my shock and disbelief when I learned, after months of frustration with Home Depot's contractor, that Home Depot had paid the contractor 100% of the installation price before the contractor began work! This effectively cut me off at the knees with regard to having any amount of leverage to force the contractor to complete the job.

I can't believe any reputable company would charge me a fee for a service by a third party and then would forward that fee to the third party before the work was even started!!! Are they out of their minds? Who conducts business with a contractor in this manner? It's bad enough that Home Depot misrepresents that you are getting a reliable contractor, but it is even worse to totally eliminate any leverage you might have had to force the contractor to perform the work!!! Well I am finished with Home Depot forever, and I am telling everyone I know to not be deceived by Home Depot's shoddy business practices. I will also file a complaint with the Maryland Attorney General's Office.

Now 8:15 PM comes along no delivery and Tiffany from GE delivery (requested supervisor at GE and Tiffany assigned) was transferred to talk to me and stated "It is still coming. Once on truck it must come to your home". I requested her to call driver or dispatch to track his last location with approx. time like midnight or 1:00 AM and Tiffany replied unable to do so and don't have any driver or delivery information but they are in charge of all deliveries. Very outdated company for Home Depot and poor communication skills with paying customers. 11:00 PM came and no delivery and not one call from Home Depot or GE deliveries and also notified Home Depot customer service line and promised by two supervisors there to get back to me with further details.

Next morning I stayed home again thinking if on truck I should be first home delivery. Started calling GE deliveries at 8:00 AM and requested feedback on my deliver and still no calls from anyone concerning my delivery. Up to 1pm GE rep. Cordia stated shipping company has no answers on my delivery. They will try and reach driver on truck. Now take it, this is 24 hours. This appliance was loaded on truck and not one single update or return of my fifteen calls to Home Depot and GE deliveries.

Now one online rep. from Home Depot stated I rescheduled for July 10, 2015 and that is a lie. I work that day and I'm already on two days off from work and then Joe took upon himself to cancel delivery and no call or apology from the supervisors from Home Depot I spoke with at Home Depot customer service Line. Also made two trips to store of purchase and they couldn't get answers the day of delivery and following day and saw no notes of a reschedule which was another way to get rid of my online complaint and squashed by Joe **.

During this whole day of waiting I had to remove the doors on fridge at home so delivery men can move through doorway as instructed by sales woman at Home Depot and caused all the food to go bad. This whole incident has caused stress and anger I never want to occur again due to the unprofessional handling of a promised delivery. This was a lot of expense on my end and calling and running around that should of been done within the 24 hour period the item should of been delivered.

Not one follow up call and a quick print out of cancellation by Joe ** and only person able to see on their computer that I rescheduled for July 10th, 2015. These I believe to say the fridge was never being delivered in first place as I witnessed another customer in same situation and told by employees at Home Depot the delivery system is poor and many complaints. Now still no feedback or resolution or apology is poor service of Home Depot management. I have phone proof and names of all employees I have spoken to on the 24 hour period in addition to emails and online posts. This is a great loss on my end and a loss of a customer for Home Depot. Will submit any other documents or time and calls if needed.

I babied this set and took great care of it. After refusing to go away, Home Depot offered me a $100.00 gift card toward the replacement of the $700.00 set. This did not sit well with me. So with a new snowblower and a kitchen remodel in my budget for this year, I'm not sure who will get that business yet, but I'm certain who won't. This was a very bad customer experience.

FF to the following weekend. I rent a truck with my husband to pick up the above mentioned door and as we are checking out with it, I notice something is wrong with the blind. I show the store manager and the girl checking us out, but they insist, once the door is installed and standing upright the blind will straighten itself out and they pushed out the store with the defective door. Now I take it home, before installation, my contractor straightens out the blinds and shows me the bend in the blind. I call the store, and guess what, the guy who deals with special orders NOT THERE so I had to wait until Monday.

We are now going on a month and a half and I still do not have my replacement door. The store calls my husband and tells him to come and pick up the replacement... WHAT!? Mind you, my best friend also is currently battling this store because they keep losing her carpet order AND measurements!! Not once, not twice, BUT THREE TIMES!!! I wanted to file with the BBB, but unfortunately they aren't accredited. STAY AWAY FROM THIS STORE AT ALL COSTS. I HAVE BEEN WAITING ON A CALL FROM THE ONE PERSON WHO HANDLES SPECIAL ORDERS FOR THREE DAYS AND NOTHING SO FAR!!! I will say they were very quick to give me discounts, but this still does not amount to the money I lost paying contractors for lost time in addition to the amount of time this has taken. Absolutely terrible.

I ask for a manager and Doris says no, they cannot reprint receipts either. I say I still want to talk with one. She looks across the floor and points to a lady and says she's the manager. I go chase down this lady and ask her if she is the manager. She says no. I told her rude Doris says you are. F it too many games. Just going to return them right now before I even leave the store. I go to return counter and start to return when the phone rings. Lady helping me picks up and was obviously talking about me and this return. She was told by security not to return it. I ask for security and she says they will not come talk to you. Blood pressure through the roof now and all this time later.

I stand and block the register until a manager shows up. Brian shows up and says he just got there and does not what happened, but apologizes and says he will do the return. But why I am being treated like this? I purchase something and need a real receipt and am entitled to that. I was told they don't reprint receipts (but it was out of paper and did not print), then lied to about who was manager, then blocked from returning plants by security. Treated like a criminal over $50 in plants!

We called the warranty phone number and told them our refrigerator broke while we were on vacation and the woman said it didn't matter when it broke because we had to call before the warranty expired. My husband told her we were on vacation and didn't know it was broken until we got home and found the spoiled food and he pointed out that the food was spoiled so it likely broke prior to the warranty expiration date. She then said, "When your refrigerator broke really doesn't matter. The only thing that matters is that you call us on or before the last day of your warranty. Your warranty has expired and your refrigerator is not covered."

So we called the store where we bought it and asked if they could help and they told us, "Sorry, we don't have anything to do with those warranties. We just sell them." If Home Depot won't stand behind the warranty they sell they shouldn't sell it at all. Beware people, don't buy any Home Depot appliance warranty. We spend several thousand dollars a year at Home Depot but after this incident we are now taking all of our business to Lowe's.

Original Review: July 3, 2015

I have called four times to get service for dryer that is under extended warranty. Each time I call I get a time frame. First it was 1-2 business days to set up service call, then 24 hours, then by the end of "today." No response to any of these time frames. Today I call and I'm told "It's a holiday, we can't have anyone call until Monday." I would recommend NOT getting Home Depot Extended Warranty Services due to their inability to even schedule service in a timely manner.

A week later, they showed up to repair their mistakes. One of the seams was in a closet so we weren't all that concerned about that one. They said that they had ordered extra materials but strangely never brought it into the house. (Seems a bit odd that they would go through the trouble of checking on dye lots and such to never even bother bringing it into the house.... Perhaps they had another job to use it on.... the floors in their homes probably look incredible.) They fixed 2 seams to the point that you can't see the seams at all but when they went to fix the really bad one, they merely stretched the carpet a bit and hardly matched the pattern. When I said to them that the seam was still clearly visible, the installer said that I was wrong and this is how it's supposed to look.

At this point, It had been 3/5 hours and I was eager to get to the hospital where my mother had just had surgery the day before and didn't have the patience to argue with someone who clearly wasn't going to admit any fault. I mentioned the holes in the walls which he completely dismissed, handed me a piece of paper to sign and was very obviously finished with me and the job. The following day, when I had more time to look at the job done, I noticed that not only had they knocked holes in my wall but they had created a gash around every wall's baseboard like they had cut the carpet right against the walls (a direct quote from ** the Toms River store co-manager). So now I have 2 holes in my walls, 3 mismatched seams, and a gash running all around my entire 2nd floor baseboards.

When talking to HD customer care, they acted very concerned and offered to have a store manager and installation manager come look at the issues. **, one of the store managers showed up and was very pleasant. Little did I know that she was being sweet to my face while standing in my home but she would literally screw me in the end. ** and her installation manager took photos and acknowledged that things were clearly not done correctly. She made mention multiple times about how the company absolutely would take care of these issues and I shouldn't worry. HA! The following day, I received a call from ** stating that HD would reimburse me $450 for my trouble. Done, that's it.... no other offer.

After telling her that this was absolutely unacceptable, she went to her district manager and came back to me with an offer of $500 compensation (mind you the entire job was almost $3700). I was offered either this compensation or I could have the same incompetent, lying installation crew back in my house to try to fix all of their mistakes/damage. I told her that that was not an option because I had no trust for these people and would accept 1/3 of the cost to hire someone to do all of the repairs myself and to make up for the colossal amount of time that I had wasted thus far. At this point, HD customer care got involved and contacted the district manager on my behalf. She came back with an offer of $600 to just forget about all of the issues and to accept the mistakes and damage done to my home or forgo the compensation and have the same installation company come out again to repair the damage to my home.

At this point (now ** on conference call with us) ** informed me that the installation company did not believe that they could actually repair the seams and that any attempt would, in fact, make it worse. Again, I told her that this was unacceptable because that meant that we would be barely compensated for something that would never be done correctly. But that's it.... HD refuses to take responsibility for their mistakes and we just have to live with it. SHAME ON YOU HOME DEPOT, DISTRICT MANAGER ** AND STORE CO-MANAGER **!!

There was never any attempt to page me to return to customer service, to maybe even pursue me on foot after leaving the counter. After numerous times contacting them, they continued to deny they had my driver's license. They insisted I must have lost my license and to check my purse, vehicle, etc. ONLY upon my return to the store to directly confront the employees at the customer service desk, upon threat of calling police did they "magically" find my license. CONSUMER BEWARE!

Unfortunately, the initial sales representative who first came to our house to take measurements and draw up the contract FORGOT to take the measurements of the inside of the window frames, so we were no longer able to re-install the shutters because they no longer fit within the window frame. Five weeks ago, the regional sales manager visited our home and confirmed that it was Home Depot's fault. He measured the frame and PROMISED us new shutters (exactly like the ones we had before) with new measurements, but he hasn't delivered. Every time I call him he tells me that he'll call this person and that person to send the new shutters, but nothing happens. Finally, yesterday, he said that we were very patient but that he did everything he could; we should escalate the complaint.

We've been with new windows for 1.5 months, but our beautiful, expensive shutters (one of the best features of the house) which were in perfect condition, can no longer fit. If we were to replace them ourselves, it would cost us around 900.00 CAD. It would cost Home Depot only half the amount because their factories are the same ones that produce these same shutters. My husband and I regret buying new windows from Home Depot. We feel we are being punished for trusting them. They admitted their mistake. They promised a resolution. They are now giving us the run-around to evade responsibility. This was the worst experience we have ever had as customers. I doubt American customers would be treated this way.

I never heard from anyone Wednesday night. I ended up having to keep my son home from Mother's Day Out that day (even though I had to pay for it even if he wasn't there) because I hadn't heard when my appointment window was and I was worried they might say they were coming between 1 and 3 or 2 and 4 or something like that, and my son has to be picked up exactly at 2:30 -- there's no wiggle room. I also had to reschedule 6 hours of work that day from staying home all day trying to get the issue straightened out.

Around 1 pm on Thursday (the day my fridge was supposed to delivered) I called the store and was transferred to the appliance department. An associate said he didn't see me on the schedule and offered to call the delivery company (as I came to find out, it was a company they contracted with to do their deliveries). He didn't put me on hold so I could hear him talking to them. He came back on and said there was a "mix up" with the delivery people and they didn't pick my fridge up that morning, so it wasn't on the truck, and therefore they couldn't bring it until the next day. I told them that was unacceptable. I had been completely without a refrigerator since Monday and couldn't wait one more day for them to deliver. I was told my refrigerator was at the warehouse in Nashville, where I live. It's not like it got left in Atlanta or somewhere.

So I told the man in the appliance department that they better do something to get my fridge to me that day. I had already missed 1/2 day of work and wasted a whole day's tuition money on my son's daycare that day to stay home and wait for a fridge that wasn't coming. He transferred me to an assistant manager up front, named **. It was one of those instances where she had already decided before she picked the phone up that she wasn't going to help me. I briefly explained the problem and also included the information that I had 3 coolers full of breast milk I had frozen for my son that would have to be thrown away if I didn't get my fridge that day. You can't buy breast milk -- that's not replaceable. It's not like having to throw out my ketchup and mustard because of their screw up.

So she just keeps saying "Ma'am there's nothing I can do. Ma'am there's nothing I can do" repeatedly. She was talking OVER me just saying the same thing. Finally, she handed the phone to someone else, didn't cover the mouthpiece, didn't put me on hold, I very clearly heard her say "Here, THIS ** won't listen to me." Yes, you can imagine how infuriated I was. So I got ** who was supposedly a manager. We went through the whole thing, and although he did offer to have a dorm fridge sent to my house that day (Thursday) since my fridge "couldn't" be delivered until Friday. But that wouldn't have helped me because the breast milk all needed to stay frozen, not just chilled, and the freezer section of those small refrigerators barely holds two small ice trays, whereas I had 3 full size coolers full of nothing but milk and ice.

He wasn't outright rude as ** was, but he kept saying there was nothing he could do. He explained the delivery people weren't Home Depot employees. It was a delivery company that Home Depot contracted with. I explained that who they choose to delegate work to wasn't my problem. He said "Ma'am, I can call them, but I'm telling you right now, I can't MAKE them do anything -- we don't pay them, they aren't our employees." So I pointed out "Well, I *DID* pay Home Depot, over $1300 for this refrigerator, so I SHOULD be able to make you do something about this mistake." Home Depot rents delivery trucks from this particular location. I suggested they send one of their rental trucks to the warehouse in town where my fridge was, and then have it brought to my house. He says they can't do that, because there aren't any trucks. So I tell him to call U-Haul or another rental company.

This is THEIR MISTAKE, they should fix it. I shouldn't have to be suggesting ways they can make this right. Whatever "mix up" happened between Home Depot and the delivery company has nothing to do with me. I paid Home Depot over $1300 for a refrigerator, I expect them to GET ME MY FRIDGE THE DAY THEY PROMISED. It wasn't in another city or another state. It was less than 15 miles from their store and from my house. But he kept insisting there was NOTHING he could do because he had no power/control over the delivery people. So he said he'd call them and call me back, which he did in about 30 mins. He said they would deliver it on FRIDAY, not Thursday as promised. No mention of making things right or any true apologies.

Everyone at Home Depot's mantra was "it's the delivery people, not us, we can't do anything, it's not our fault." And I'm sorry, that's unacceptable. So I got a phone call from the delivery company just after 7 am on Friday morning and was told they would be here in 30 mins. Which they were. But I had to wake my baby up early so that he wasn't woken up by an appliance being delivered. The delivery people who came Friday were very nice and extremely efficient. They obviously had no idea about the issue from the day before. It seems like a pretty easy way for Home Depot to offer "Free Delivery and Installation" and then proceed to do NOTHING to make sure that the delivery schedule is kept. After all, they didn't "charge" you for delivery/installation so you can't even demand your money back for that because they didn't keep to the delivery date that was agreed upon.

I am very lucky that I'm a freelance employee and only lost money from missing work that day. I can only imagine if I had worked for a large company and had to call in and say I was missing work because of some appliance delivery people -- I could easily have lost my job. As it is, I missed out on almost an entire day's income (not to mention was then behind for several days trying to play catch up), plus the money paid to my son's daycare even though I had to keep him home so I wouldn't miss the delivery people that were NEVER coming that day anyway. Appliances are one of the largest and most expensive purchases that homeowners have to make, and making sure that those costly items are delivered on time should be one of Home Depot's highest priorities.

I posted something about this on Facebook that day and several people who were former employees of Home Depot commented saying that they used to have to eat the charge to rent trucks ALL the time to get a customer's appliance to them because of some miscommunication between the store and the delivery people. But I was told repeatedly that it couldn't be done.

Also, I had to throw away 90% of the frozen breast milk I had stored for my son. That's something that can't have a price put on it. It's called "liquid gold" for a reason. I can't just magically make more or run down to Wal-Mart and stock back up. That is nutrition and antibodies and sustenance that can't be replaced, and my son can't be given anything else to make up for it. I don't expect a male store manager to have much sympathy for the dozens of hours of work that went into pumping and storing that milk so my son would have the best nutrition available to him for as long as he wanted. But even the female store manager didn't care at all. She kept saying over and over "Ma'am, there's nothing I can do" until she handed me off to someone else while clearly saying "THIS **" in reference to me.

I don't know when it became acceptable for a company to promise something IN WRITING (in this case, my delivery date) and then fail to do anything or exert any effort at all in order to keep their promise, or make right their mistake. Needless to say, I will never buy anything that costly from Home Depot ever again, and my Facebook post I made originally has been shared dozens of times already so people know that Home Depot is not the place to buy appliances unless you don't mind sitting around for days on end and are willing to be satisfied that they showed up at all. That is not acceptable to me. I had a delivery date in writing, I scheduled my work, my son's life, and our precious reserve of breast milk around having our new refrigerator installed before the end of the day Thursday.

It did come Friday morning, but that didn't save most of my son's milk, and no one from Home Depot made any effort to get it to me on the day that was scheduled. They acted as though I should be grateful it was delivered to me "only" one day after the scheduled delivery date. I understand there are sometimes errors in communication, and the more people/companies involved, the larger the margin for error is. But since I paid Home Depot, I should have had some recourse against them to get some sort of partial refund since they inconvenienced me, my employer, my son, and resulted in the waste of months worth of stored breast milk, all because of some company they contract with that I knew nothing about. I didn't have the option to call the delivery people myself or anything like that.

If I pay Home Depot for something, and they choose to delegate part or all of that to another company by subcontracting with them, then any mistakes are between Home Depot and the people they hired. It should NEVER be the customer's problem and as a person who spent well over a thousand dollars in their store, I feel they should have done whatever it took to make sure my appliance was delivered on the day they promised. Instead they did NOTHING to remedy the situation except to call and make sure it would be delivered one day late. That's not an acceptable solution or reaction.

Ensuring that my delivery is ONLY one day late is not adequate customer care. That's not problem resolution. But that's all I got. No follow up call to make sure everything was okay. Certainly no apology. I've not ever had such a horrible experience with a company essentially saying "too bad, sucks to be you" about something that was THEIR mistake, when they had over $1300 of my money. This wasn't like Comcast missing an appointment to put in a $40 cable outlet.

My whole family was severely inconvenienced, we were damaged financially due to me missing work and having to pay tuition for my son when I couldn't take him to school that day and risk missing my WRITTEN appointment window, and of course the loss of the breast milk that can't be replaced at any cost. Whatever happened to accountability? This was a horrible experience and I hope just one person will read this and take my suggestion to buy their next appliance ANYWHERE but Home Depot, even if it costs a bit more. You'll be better off in the long run. "Free" Delivery and Installation isn't a perk if it's delivery at their whim, and they do nothing to try and keep to the schedule you were promised in writing.

I ended having to pay all of the order before the installation which isn't normal in home repairs. You usually pay a portion up front and then the remainder when you are satisfied with the work. Trying to call and schedule the work was a nightmare Because of the lack of communication in the company. The final straw was when the original sales person kept calling me to see if I wanted to do the work when I had already paid for the work and scheduled it. She got upset with me for paying the order at a different store then told me she would need to cancel the work.

I called Home Depot's customer service number. The woman I spoke with was sincere and helpful. I thought. She apparently fell asleep halfway through our conversation because she put through the reimbursement for the extra shipping I had paid, but not for the cost of the clamps. I was told it would take 3-4 days to be reimbursed.

In the meantime I called my dad and had him take the box, the paperwork that came with it, and the one clamp he had received to his local Home Depot store in Columbia, MO. He spoke to a manager there who took everything with no problem and no excuses. He told my dad he could either purchase another 5 jorgensen clamps out of pocket and I could reimburse him later that week or he could wait for me to be reimbursed first then come back in. He took option one. I told him that I would send him the money as soon as I was reimbursed. Problem is I still haven't been reimbursed.

I spoke to Home Depot online support again this morning. I was told by someone else that the first person never put in to reimburse me for the $65 plus that I had paid for the clamps. Funny how no one caught it and no one notified me or even made an attempt to let me know. Where is their responsibility? The Home Depot headquarters is fewer than 5 miles from my house in Smyrna, GA. I think I will pay them a visit. I received no extra anything for their screw up and my dad's disappointment on opening his gift on father's day. I won't be purchasing online products from Home Depot in future.

Btw, the woman I spoke to the first time I called, also told me that that particular clamp is not sold in store but my dad found it sitting right there on the shelf at his local Home Depot store!! Good grief!! Doesn't anyone know how to do their job anymore?

After spending all day, I was nearly finished at the motor vehicle dept and was told the title was not useable, that HD whited out the employee's name and they would have to apply for a new one. In all I spent 4 1/2 hours while my husband the previous day did too! The people I dealt with surprisingly went home before 3pm. One man's name was ** and the other was **. Then they tried to get me to buy a smaller Trailer! A man came over to try to get my reaction on his cell phone probably to say, "See, this lady is awful." I'm doing remodeling and I will never set foot in the Dunkirk HD again! The sales girl looked like she was sorry they were so incompetent. Wasted two Days and didn't even get a Trailer. Poor poor poor service.

When the carrier (Seko) updated the shipping status, I thought we would receive it within a reasonable amount of time. Throughout the course of 9 days, the status did not update at all. I attempted to contact them on multiple occasions, each time sitting on hold for an average of 15 minutes, but no one ever answered. I was able to do an online chat with them a couple of times but the information I was given was useless ("uh, it looks like it's in your state" - wow!). At the 9-day mark, I contacted Home Depot directly and was told that I would be contacted by someone within 24 hours. I never received that call (5 days have since passed). I had hoped that at least Home Depot would attempt to make this right, but I was mistaken. It finally arrived yesterday and, as soon as I saw the dilapidated boxes in my driveway, a little voice in my head said "take pictures!".

The brilliant, professional drivers from Seko clearly did not care one iota and just dumped off the boxes that were so clearly damaged. In fact, the box that held the table was opened and you could see right inside that the corner protectors were off and the table was horribly damaged. It was evident that a forklift either rammed into its end or it was dropped from very high up in the warehouse. Just for kicks, I unloaded the other box, fully aware that its contents would be in a similar state. Although not as bad as the table, several of the chairs had one leg that was bent inward AND there were several zip ties at the bottom of the box, revealing that someone else had already gotten into the box and returned it. Home Depot shamelessly released a damaged product for resale.

When I called Home Depot customer service, I was told that they have received lots of complaints about Seko and so I have to wonder why they don't respect their customers enough to have addressed these issues sooner. A quick look at the reviews for random patio sets proves that an unacceptable number of damaged boxes are being left at Home Depot customers' doorsteps, clearly without a care. Shame on you, Home Depot. They "graciously" (sarcasm intended) offered to give me 10% off on another set, but no more than 10%. Quite honestly, this was just insulting. No, thank you. At this point, having zero confidence that Seko would accurately enter the return into their system, and wanting to ensure that I was really able to get a refund, I said I would return it myself to my local Home Depot. My husband and I had to remove the back seats from our minivan and schlep these "quality" products back to the store.

Once there, I spent over an hour and a half at the counter while they attempted to help make this right. Although the people at my local store were sympathetic, I had hoped they would at least offer a discount (more than 10%) but there was absolutely no mention of this. I'm assuming they're seeing a lot of this and simply can't afford to offer discounts to everyone affected. Now we have to wait for them to process a return, which I can only hope will be done correctly, if at all... AND the money we paid in cash will be put back onto a gift card so I have to spend it back into the store. I'm guessing you can tell that this is the last thing I am in the mood to do right now. For now, I'll just have to STAND on my new deck (more sarcasm).

The persons I contacted in Home Depot for the purchase and the complaint were very professional and helpful. The problem is that the delivery is not done by Home Depot but by GE who is doing a very lousy job. GE is not adequately monitoring the delivery people and do not make any efforts to improve the services they are supposed to provide. The result is the dissatisfaction of customers due to the bad quality of the delivery services and an insult to the employees of Home Depot whose good quality work is annihilated by the delivery services,

I am still waiting for my dishwasher and do not know when it will be delivered and installed, I have a date but as GE does not deliver them when scheduled, I have no reason to believe the schedule. I am sorry for the people of Home Depot, but if they use incompetent delivery companies, I will have to buy my appliances somewhere else.

My advice to other customers: be aware of the incompetence of the delivery companies used by Home Depot. Home Depot has no control over the delivery, have no way of enforcing the delivery schedule, and complaints regarding delivery are simply ignored. If you believe you will get your appliances when promised, you are in for a great surprise.

As today 06/21/2015 the refrigerator still not working and each service call have to wait a week to 10 days. Home Depot refused to replace it under the contact of No Lemon Policy. The Home Depot customer service is horrifying. Same as other people said, the amount the time I have taken off work to wait on the service call I could have purchased a new refrigerator. I wonder, do we have a law to protect the consumers against this kind of issues? It is so frustrating and stressful to try to get this refrigerator fixed. This is completely unacceptable. The refrigerator is completely dead. Now I have been without a refrigerator for 2 months.

I filed a complaint through their website and below is their response: The time you took to let us know that we did not meet your expectations is appreciated. For this, we sincerely apologize and hope that you will continue to make us your choice for quality and value. Your business and feedback are very important to us and we will continue to improve our service to you. We are sorry to hear that you are thinking about closing your account. However, to accomplish this, you would simply need to submit an online message requesting that your account be closed. We agree the service you received falls short of both our standards and the service you deserve as our customer. We hope to serve you better in the future.

I responded back with the following: Did you read what I stated about sending me a canned response? What is this TOO BAD, SO SAD response? I have made a copy of my complaint and your response. We'll see what the INTERNET WORLD thinks about my issue. I have spent tens of thousands of dollars at Home Depot and Lowe's and was aware that Home Depot is hardcore and even has dictated inferior design changes to its suppliers, but obviously no one ever reads customer complaints.

Anyway, he had used that part on two other calls before me. He ordered the part and informed me it would arrive at my house in a couple of days. Then said he scheduled an appointment to install the part on June 29, 2015. This is completely unacceptable. That makes a month I have been without an ice maker. I then called Home Depot and they advised there was nothing they could do. There needs to be a class action law suit against these two corporations. I will never ever shop at Home Depot again.

On 9/23/14, once again, technician came for repair. I cannot read what he wrote but he was called because water was leaking once again. This past week, on 6/10/15, I called HD customer care to complain that this fridge is a lemon and has been "repaired" 3 times and I want to discuss replacement options. This time, the fridge was not working at all... no cold... no freezer. I was told that I only had TWO claims under HD which was correct, but in reality the fridge was repaired THREE times. That didn't matter to HD. They said they had to send another tech to look. Tech came and opened up the back of fridge, looked around, played a bit back there, unplugged and plugged unit back into outlet. He said it was RESET and should work now. HUH? Why did it shut off in the first place? He was barely understandable. Told me the fridge needs breathing room so the compressor can function properly.

My fridge sits in an area like EVERY OTHER fridge in the USA!! He also said that TWICE a year I have to empty the fridge and freezer, unplug it, open the doors and leave it for two days. AMAZING. I have been frantically fighting with HD customer care to resolve this; they seem very reluctant to care for the customer. There is clearly something wrong with this fridge and all I want is to get it replaced. I begged with them. If not for the kindness of the mgr at my local HD store that loaned us a small mini fridge, we would have NOTHING since Wed, 6/10!!! Why is this not raising red flags with HD???

I told them my mother has certain dietary needs and that my son and family need food and I cannot shop for a lot of things because the mini fridge cannot hold them. I am at a loss for words at this point. HD should be ashamed of themselves for letting this fester. They care nothing about how my family has been put out by not having a reliable fridge in my home. All they keep saying is that they have to abide by the warranty agreement. Perhaps at times, it's best to be a HUMAN BEING. FOUR issues in THREE years should be some type of clue that the fridge is not working properly. As of this writing, I'm waiting for Wed, 6/17 for yet another tech...

Original Review: June 14, 2015

I rented a truck from HD to transport lawn clippings from my house to the local transfer/recycling station, which was about a mile from the store and seven miles from my house. All together it was about a 15-mile trip. The tank originally had about 3/8 tank (or so I thought) but the form was marked as 5/8. So when it came time to return the truck I was very surprised by the additional gas charge ($28) and when I began to question the charge, the rep (**) said, "Now you're just lying."

Disagreements, questions and misunderstandings are common in customer service; insulting customers or undermining their integrity is not, and is in no way acceptable. And just to point out the obvious, it's highly implausible that I used a quarter tank of gas (in a 20 gallon tank I'm guessing) in 15 miles. Instead of hearing me out though, the representative accused me of lying. He clearly lacks the basic skills necessary to be successful in customer service, yet he apparently is qualified to work at Home Depot and represent the face of the company. If that's the way Home Depot treat its customers (and people in general), I'll go to elsewhere.

The next day, we made the drive and the lawn mower was not ready for pick-up. The rep placed an order to be shipped to our house. I did not authorize it to be shipped to my house (we'd already had one broken one delivered...), I authorized an in-store pick-up order. The store told me I had to call Customer Service as they had no control over the online system, so I called and cancelled the incorrect order within about 16 hours of that order being placed. I went home happy because THD store manager was great.

I was happy until another lawn mower showed up at my door. They processed an order to ship this lawn mower to my house (that I didn't authorize to begin with) and that I informed them was an incorrect order less than 24 hours later. I was told the order had been cancelled but they processed it anyways. What??? When I called, I was told I had to bring it back to the store or wait 1-2 business days for UPS to call and schedule a pick-up. I wasn't driving another 3 hrs to return a lawn mower I never authorized being sent to my house in the first place, so I chose UPS. But I never received a call to schedule the pick-up. I called again. I was told, "Oh, UPS isn't coming to get it anymore. Custom Deliveries is coming to get it. Just leave it outside your house for up to the next 14 days, and they will come and get it."

Our previous lawn mower was stolen from out front of our house (It was broken already or we wouldn't have left it out there under our carport), so I told her that wouldn't work. It's like gift wrapping it for thieves. It even has a picture on the outside so they will know what they are stealing. She told me I need to keep calling back to get a tracking number to find out when they would be coming. I waited a couple of days and called. I was informed that UPS should have come and gotten it by now... What??? I told the rep, once again that it was not safe outside my house and about the Custom Deliveries/tracking number thing, but she didn't know anything about that. She said that they could send me a UPS label and it would arrive in 24-48 hours so I could take it to UPS to send it back. That sounded okay at this point as I really wanted this saga to be over. I waited 4 days and did not receive anything. I called again.

Every agent thus far had told me about 4 times each that I needed to bring it back to the store and this one was no different. I'm not driving 3 hours for their mistake. He said that they hadn't sent me the label because it is hazardous materials and has to be returned to the store... Um, it was mailed to me and was never opened, so no sir, that is false that it can't be mailed back. It also would have been nice if they would have called me at some point in this process to let me know the status of everything, but no. Not once have they contacted me.

They came back and said that someone would call me with a "Resolution" within 24-48 hours. I informed them that I sincerely hope so because this is the last time I will attempt to call them. I told them that if I do not receive the promised call in 48 hours, I will begin the credit card dispute process and all further contact will be through the credit card company. Hopefully they will actually contact me, but we shall see.

Apparently ** from Arizona does not have a boss that talks to any customers according to **. ** has no contact information for himself, a last name, or anyone I can talk to above him. Amazing how terrible Home Depot Customer service is. Never trust anything posted on their website or told to you on the phone.

I've searched HD various websites and did a Google search. No contact information for ANYONE at corporate offices. Both the initial rep and supervisor kept repeating and repeating the stuff about co. policy. It was obvious they were intentionally ignoring what I was asking and saying.

I did not receive a call back from them until June 11, 2015. I had called them in the morning and told them that I was more than patient with them and I wanted something done today. They told me that someone would get back to me in 48 hours. They were very rude. I was to the breaking point. I told them I was calling Consumer Protection and a lawsuit. That same day I went and bought a new washer at Lowe's. Lowe's extended warranty is also Assurance. I will buy an extended warranty with Samsung. That afternoon I received 2 calls from Assurance to tell me they still could not reach National Electronics.

The next day they call and said the order was cancelled because they were out of stock. I phoned again and got no help at all. I know the problem is they want me to buy it at the $149.00 price and will not honour the original $99.00 price. I have never received such poor customer service before. I spent over $3000.00 at Home Depot last year. I am finished with Home Depot and hope the rumours are true about a Lowe's opening here.

We call the repair place on Friday, May 29th and ask, "When will the machine be repaired?" The response is, "When the other part shows up, call and we can schedule the appointment." So on June 1st we call for an appointment -- none available until the following week.. The repair person is scheduled for June 8. Pump is replaced but big surprise -- the board is bad and now we have to order a new one and the cycle continues. Huge problem since it is now three weeks with no washing machine and it looks like it will be another two. Question is, how long does it take to fix a washing machine? Four to Five weeks...incredible and infuriating. We will NEVER purchase another appliance or extended warranty from Home Depot again. You are better off buying elsewhere and buying warranty from manufacturer. Lesson learned.

Sure enough the quote was $215 for the basic install, plus $40 for grounding the unit (that's not basic?), plus $33 for an overflow tube (that's not included or basic?), plus $80 for venting reconnection (that's not basic?), plus $80 for removing the water softener in lieu of the hot water tank as it is a rental (up from the $40 quoted at the store when the store associate was talking on the phone with the installation company). No wonder they didn't want to give me an initial ballpark figure. The one thing Home Depot did that was right was refund me my installation quote fee when I pointed out how crazy the extras were. Unfortunately, some people that don't know any better would pay the extra fees.

By the way, did I mention that I was replacing an identical unit that was up to code so there were no additional steps required, just swap out the old unit and bring in the new one. The fitter that ended up doing the job (for a lot less than quoted by Home Depot) said that this job was about as basic as they get and that everything in it should have been a "basic installation".

So ** says he can't take the exchange. I call Home Depot customer service and talk to **. He takes my complaint and calls his guy **. ** calls me back and says ** didn't exchange my drill because it was in poor conditions. So apparently if you have a drill then you shouldn't use it for work. I do HVAC work and everything happens to find my drill and dirty it. I'm going to try the Milwaukee corporation tomorrow and check out what they say. ** says home depot hasn't honored the Milwaukee brand returns in over a year. Liars. Not to mention that ** made it seem as I was a schemer because I had no receipt on me. Poor customer services.

Now when you rent something from ANYWHERE else you would think this is damage protection in case you ruin it or break it, RIGHT? NOOO we paid 20.00 just in case they have not serviced it in awhile and it breaks down on you. If you damage it at all you pay the damage fee. I accidentally sanded over a part of the cord. I fixed it like all the other million fixes in the cord with black electrical tape, places I am sure they charged other customers but still using the old cord. I am sure the 85.00 they charged us should be enough to replace the cord.

She did knock it down to 40.00, but still don't think it was a fee we should of paid for, or at least rename the "damage Protection" to something we all can understand. I saw at least 4 other black electrical taped areas. Let's see that is 340.00, plenty enough money to replace the sander AND the cord, so what are you paying for anyway. This was a bogus charge. The black electrical tape fixed is fine and continued to use it. This charge should be explained a lot better.