Home Depot Reviews

After many attempts of getting their attention and asking when the city inspector was coming by he said not to worry about it, they usually don't come in. Very upset I called the city and ask about it, they send an inspector and the inspector could not understand the installation method that was used and ask for more information. They took 2 weeks to get it; meanwhile I had already find it online, and it only took me a day. The day after the inspector came the first time. I could go on and on with my horrendous experience and many other details but take my word for it. It's not worth it working with Home Depot, if anyone asks me I will tell you RUN... We spent $6,200 for 7 windows and the finish is so cheap that we are embarrassed of how bad these window look in our house. Remember that any product is always going to be as good as its installation.

Don't buy any extended warranty from HD for anything. They just take the money and run, and do not stand behind it. I am still waiting for them to find someone to supposedly "fix" the washer but no one will. The last person they supposedly found was supposed to come last Thursday. Nothing. You get what you pay for. Either don't get the warranty or go to a higher end appliance shop like Warners' Stellian who will stand behind what they sell.

I called to speak to a supervisor, who said that my partial order "should" be cancelled tomorrow and the rest could be cancelled the minute it gets put on the truck for shipping, but I have to call and check in. WHAT? How hard is it to push a cancel order button or contact the appropriate vendor to cancel my order, when I have been told that nobody is in the warehouses anyway over the weekend and due to the holiday? So my last exchange with the supervisor made me feel a bit better, I was under the impression that the first part of my order would be cancelled tomorrow and I could easily (sort of) cancel the rest... However, within 15 minutes or so of hanging up the phone, I get an email from Home Depot saying they cannot cancel my order.

How is this possible, if the first person and supervisor I spoke to said there was nobody to communicate with in the warehouse/vendor, so how could they have gotten back to them this fast with a no? I am beyond mad, this should be a simple process and they make you jump through a million hoops to cancel an order. The supervisor told me that a lot of people are frustrated with the fact they don't have a cancel button but their online system is fairly new - 4 years - doesn't seem too new to me.

My order was only 45 dollars, which is a lot to me when I don't need the stuff anymore, but I can only imagine people who place orders for hundreds and thousands of dollars who are told they cannot cancel - even when they have a totally legitimate reason. They say you can take it back to the store, but I ordered online for convenience, and I don't drive, so taking an extra trip to the nearest Home Depot will cost me about as much as the paint itself. I am very disappointed with this company.

I started noticing it happening again but because of personal things forgot to call. Alas I called and my original tech came this time as it was the 4th call for the same issue was only diagnosis. He came, tried to fire it up and it didn't within the allotted time. He called the warranty department in front of me & explained all steps from call one-four were done and the range was basically toast. He told me that I would getting a refund within 72 hrs for the full price I paid. As he left he suggested that I look into Samsung or LG as my replacement. Thank you Home Depot for having a kick ass protection plan.

I just now got an email saying "congratulations your dryer is fixed." Unfreaking believable. So I called back. They said that they had closed the claim because the only repair place would not come out because they were 105 miles away. I advised them that I live in a very populated area with well over 50 appliance repair shops and the neighboring city had over one hundred. Bottom line is don't throw your money away on LG and especially don't shop at Home Depot. They don't give a crap about customer service.

Apparently broken during delivery. Contractor probably should have checked the sink when it arrived. Hindsight is 20/20. The job had to be delayed while the contractor went to HD to show them the sink and have another one delivered. Due to some other issues the job was delayed about 2 weeks. The replacement sink arrived to the contractor's home. He did inspect this one and delivered it to our home to await installation. He said it was perfect. I didn't look at it trusting that he had inspected it. (Again hindsight is 20/20. I should have looked at it. But also that isn't my responsibility.) Again it comes time to install the sink. The counter people open up the box in the daylight and I hear those words I don't want to hear. "Can you come out here, I want to show you something." Dread, panic, my hair stands on end. They show me where there are hairline cracks in the sink where the two sinks are joined by the dividing part. They call our contractor.

He is beside himself (especially since he inspected the sink and attested to its condition.) Another delay and HD promising that extra care will be taken with the third sink to be delivered. (See the images of the packaging and condition of the third sink delivered). Here we sit at least a month delayed in our project. Unable to use our kitchen for over a month. Home Depot should be delivering us a sink in perfect condition at NO COST. But they won't man up. The most they will do is promise yet another sink delivered and this time promising yet again to take extra precaution in handling the sink. Don't buy this sink or anything else from Home Depot. They have very lousy customer service. I am 100% not satisfied. The story continues. Not sure we will ever get our kitchen finished.

I get that things get damaged, but to handle a customer who already paid $4,000 and waited 45 days as if I'm to blame for the damage is crazy. The guy blamed everything on the manufacturer; I'll talk to them next week. How do you think the measure the quality of their employees? Must be more on covering up their mistakes then ensuring customers will continue to open their wallets at their store.

I went online with Home Depot. Chad was trying to explain my problem that I needed the materials delivered. When they said they were going to deliver in the middle of the chat a customer service rep disconnected. Said I was typing too slow. Call the Home Depot to try and get it resolved to get my product that I ordered through them. When I explained what was going on all I got from the customer service rep was "what do you want me to do." That's all he kept repeating to me. Finally got disgusted. Told him I would never shop there again. I would never order anything from them again. Can't depend on them to deliver product.

The replacement rocker finally came in, but we had still not gotten a credit for the "missing" rocker from the second order. When we went to pick up the replacement rocker order we once again stopped at the customer service counter to talk to them about our not having gotten a credit for the rocker. She called someone at Home Depot off location that apparently handles refunds. Once connected she handed the phone to me and I talked to the online customer service person about needing a refund for the missing rocker. She apologized, looked over my order history, then processed a refund. In the end she had given me a credit, not for the price of the missing rocker - she had given me a credit for the lower priced discounted rocker!!! I didn't want to confuse things more, so I just said "Yeah, okay, thanks!" Honestly I never even pointed out the mistake, I was just glad to finally have gotten the refund.

Fast forward a few months. I love the rockers, and decided to order two more! I went online to place the order and found that Home Depot was having an online sale for the Charlottetown series - about 40% off!! I was thrilled - I had paid $139 for the four previous rockers, now they were listed for under $100 ($97 or $98, at this point I don't remember exactly which). I selected 2 rockers and clicked at to my shopping cart - but I got a prompt that they were out of stock! I wasn't offered the option of placing a backorder. I did get a prompt saying that if I wanted they'd notify me when or if more came in. I submitted my email address to be notified. That was about a week and a half ago.

Tonight, while surfing the net, I thought about the rockers and decided to check out Home Depot's website to see if they had posted any more info on whether and if the rockers would be or were available again. To my surprise they are in stock again!!! GREAT - but the price is $139 again!!! It looks to me that Home Depot was selling too many at the lower price so they pulled the rockers until the 40% off sale was over. I chatted with one of their customer service reps, he said that the vendor controls whether a backorder item can be sold, then shipped once in. He said that vendor doesn't allow Home Depot to take backordered - he then offered me 10% off!!

I am very disappointed in Home Depot - I've had problems with them twice now when ordering this same product! I think I should have been offered the 40% off - they know that everything I've written here is true!! They have an electronic trail of my order history to confirm that what I told the customer service reps is true, yet they can only offer me 10% off - when it should be apparent to them that I have been a good customer, that they have screwed twice!! Be caution when buying from them!! DOUBLE CHECK FOR REFUNDS!! AND DON'T EXPECT THEM TO BE HONORABLE!! You have been warned!!

I have been dealing with this while at the same time trying to put my house back together on my very limited budget for nearly 6 months and they have treated me throughout this process with utter contempt. Home Depot and Sedgwick are both rotten to the core. One photo shows my kitchen before Home Depot's dishwasher install and the second photo is what is left of my kitchen after damage from the leak they caused was removed. Scott ** of Sedgwick said my kitchen was not rendered useless and I should have been able to cook in there. Really?

Instead of rectifying the situation and apologizing, she said she would just refund my money since the rep provided false info and that they will use this as a learning exp for other new reps. GREAT but how does this help me??? I was inconvenienced, never informed and received quite an attitude from Nicola; a manager for the online division! After escalating the situation they agreed to pacify me by refunding my 17 dollars and adding an additional 3 dollars in the form of a gift card. What a shame! I would never have expected this from Home Depot! Needless to say, I will never shop Home Depot online!!! They stink!

I set my goods down on the register and paid for my orange drink. The teller started to ring up the water pump again. I told her I paid for the goods already only charge me for the drink. She asked me for my receipt. I could not find it so I paid for my orange drink, grabbed my goods and walked back over to the middle of the store were I made the transaction at. Walking by the auto checkout register the Home Depot employees (4) were closing down the station. I looked over and seen my receipt was gone or another person may have grabbed it. I looked at the employees and the lady who helped me smiled at me. I proceeded to walk out and then got stopped by security. The security was following me around from one check stand to the other until I left the store without telling me the merchant. Home Depot customer service actually reversed transaction.

Word by word by Wells Fargo consumer credit solutions executive office, stated, "We have carefully reviewed your account and confirm your charge from the Home Depot on March 23, 2016, for $135.89 was authorized by Wells Fargo and later reversed by the merchant. Our records confirm your chip card was inserted for this transaction. Since the transaction was reversed, your card was not charged." Home Depot employees let me leave the store without telling me they reversed transaction & charged me with second degree theft. Not only this, the Home Depot security told the police officer that I steal from Home Depot and return the merchandise back to them. This has caused much stress in the past weeks and waiting to take these bastards to court and file against them for putting me in jail and harassment, bad judgement and depreciating a person.

Called a different Home Depot. Customer service told me they have problems with the automated registers and they change software on them all the time. Sometime you have to sign after you're done and sometimes you don't. The automated device should not tell you your transaction is authorized if you have forgotten to sign after the transaction is complete. Talk to someone at Lowe's. If you forget to sign your receipt they will call you to come back to sign. At Home Depot they will cancel your transaction before you leave the store, not tell you they threw away the receipt, and then have security follow you around and let you leave the store and charge you with theft. Brush it up by telling the police that you also steal from the store and return back merchandise to them. We all know you can't return goods with a valid receipt or a Visa card that shows your history of purchase.

In summary the extras are as follows: The $25 travel time fee should have been waived as the contractor stopped en route to home from a nearby job and it did not involve driving from the store to my home. The return trip for installation was increased from $25 to $95 for no justifiable reason. Your sales department indicated they would correct this if I agreed to have the work done. The contractor added a cost of $145 to disconnect the water hookup under the sink for the dishwasher. Totally unwarranted as an extra since this was previously discussed with the sales department and should have been included with the sink removal not to mention it is only 5 minutes work if that.

The cost to remove the existing countertop from the top of the cabinets and dispose of it for $340 was added. At no point in time was I ever told there was a removal fee and I told both the store and contractor that I was taking care of the disposal at the local dump. Two things really bother me about this. First, not only was I not informed of the fee but if you are installing a new counter the price should include the removal of the existing. At least that would be my assumption that it was part of the job considering it was not mentioned. Second, if your guy is removing the sink and reinstalling it for $265, would he not be removing the countertop after taking the sink out or does he just stand there and wait for it to miraculously happen on its own?

Your sales department indicated on the original quotation that the 45 degree miter for the L-corner is included. Your contractor quoted an additional $64 to site assemble it. This was never disclosed to me at any time prior. If the quote states included then that means ‘included’. Your salesperson by way of explanation that it is cut to a miter in the shop but the fee to put it together is extra. One would assume if you have quoted the installation of the countertop it means you are installing all of it.

I have one bit of work which I asked your contractor to do as an extra which is a site cut with a jigsaw of a wood panel which extends down from the end of an upper cabinet right over the existing backsplash of the old countertop. The new countertop has a different backsplash profile so the cabinet panel needs a slight trim for the new shape. If it were possible for me to do it in advance I would but unfortunately cannot be done until the existing countertop is removed. It would take me maybe 10 minutes tops to cut it. Your contractor quoted $147. I have been worked in the construction industry for 40 years and believe me when I tell you that there is not a licensed contractor anywhere that makes $147 for 10 minutes work.

This entire exercise was a perfect example of bait and switch. Home Depot, you have permanently lost a long-time customer and I will now purchase what I need in the future from one of your competitors. I would also advise you that you train your sales staff to exercise full disclosure so this doesn’t happen to others.

Basically after a discussion with a wonderful girl named Danna, I got transferred over to a parts and service rep, who started reading off some prices of how much it would cost to me, and then she says "Oh wait, can I put you on hold for a minute?" I say yes, and she comes back and tells me I need to email all the parts I need, and then they can get back to me with a cost estimate. I asked why and am told that Mondays and Tuesdays are for warranty issues only, and she can't tell me the prices to save time. I then ask her if the numbers are right in front of her, and she says yes they are, but she can't tell me them. I now would have to waste more of my time emailing the same things that she already knew and had pricing right in front of her for just to have that company waste more time pulling everything up AGAIN, and telling me.

Aside from the fact that this policy is absolutely absurd, and that the lady wasted more time talking to me and adding more inconvenience for both parties to the situation, I can't believe that Home Depot could actually treat customers like this. I WILL NEVER BUY FROM HOME DEPOT AGAIN BECAUSE THEY ARE INCONVENIENT, AND HORRIBLE TO THEIR CUSTOMERS. I will be telling all of my friends and family about this and encourage them not to buy from Home Depot as well. I told this to the lady I talked to and told her to tell her manager the same thing. Altogether, a horrible product to wear like that in a light rain, and a horrible customer service experience = a lost customer for life.

After today I will no longer go to Home Depot and to the young man that Mitch said this to if I had been him I would have cussed him out. Mitch really did deserve to get cussed out after that response. I don't think Home Depot needs management like that. You're going to lose a lot of customers because something as simple as a basket and him to snap and say something like that to one of your customers it's ridiculous. I think you better get rid of him before you lose all your customers. Enough said. Thanks and have a great day.

We have been weeks without a dishwasher now. I am completely appalled that Home Depot Protection Policy is refusing to acknowledge the item as defective and replace it or offer a refund. They are instead using a loophole, claiming that the first year it was under warranty so the visits didn't count. Why then did I pay for the plan for the first year? I am so disappointed that I purchased so many of these bogus protection plans and warn you to save your money. They will find every loophole, they cannot to honor the no lemon policy.

I call the Evans Home Depot back to complain and they can't get hold of Victor either!!! Monday, 2 May the store calls to say that Victor would call me. Victor calls and proceeds to tell me that Sunday was his birthday and he didn't come!!! REALLY??? And the HOME DEPOT employs this guy!!! He then says "well I tried to call but I must have written the number down wrong. Well Victor, you had no problem calling me on Monday the 2nd!!" He apologized and says that he will come that afternoon at precisely 4:35. He had the never to be LATE with no call, no text, no email (sound familiar?). I have been a Home Depot fan for years, but this has definitely soured my relationship!!!

The thing that upsets me the most is that upon speaking to several Home Depot people on the phone they all had an attitude with me. One of them said, "Well, I'm offering you 15% off and I didn't have to." Another said, "Well, there's nothing we can do about it." And when asked to speak to a supervisor, one of them said, "They're not here right now." Needless to say, my business is going elsewhere.

While I was in the store sometime between 12:00pm & 1:30pm making a small purchase a Home Depot cart hit my truck. Upon purchasing a few items I left the store quickly making my way to my truck to unload my supplies and return my cart to the corral. While putting my cart back I took notice of the female employee gathering up carts staring at me with an odd look on her face, while I thought it odd (odd enough to notice) I quickly made my way back to my truck hopping in hoping to avoid the rain. I returned home that afternoon and parked my truck in the garage. The next morning my husband asked if I had been to the Home Depot lately, which I found odd, when I asked him why he asked he said "there is a huge dent in the back panel of the truck with an orange skid mark down the side - it's the same color as a Home Depot cart."

First thing Monday morning when the store Manager (Wayne) was in, I called him to notify him of the incident and asked him if he could please pull the video as I knew they had surveillance and that my truck was parked at the front of the store with no other vehicles obstructing the view from cameras. The manager said he would pull the video (but hadn't when I arrived) and asked me to return to the store that day to file a report and let him take pictures, which I did. At the end of our meeting he said their claims department would contact me in about one week. I do want to say that I felt the store manager (Wayne) did do his best within his abilities to hear & address my concerns.

On April 8 I received a letter from Davina ** with Sedgwick Claims Management Service out of Georgia. Her letter said to contact her as soon as possible which I did NUMEROUS times, leaving NUMEROUS voicemail messages only to have to contact her manager Leslie ** after 2 weeks of leaving her endless messages, after leaving Leslie a message Davina finally called me only to ask me what happened which I had already given them in a written report.

Davina said they would review the video, speak with Home Depot and then return my call in 3-5 business days. 3-5 business days came & went and I was back to making endless calls leaving voicemail messages nonstop to get a response, once again I (and my husband this time) had to leave voicemails with her manager Leslie ** insisting someone return our calls. Finally on April 29th Davina returned my call only to say that after reviewing the video that the incident in the Home Depot parking lot was an act of God and that Home Depot could not be held responsible - "it was the wind's fault."

Looking back to the day it happened I mentioned the female employee gathering carts in the parking lot who was staring at me with a odd look on her face, this make sense to me, I suspect she either saw what happened or may have even been gathering carts and possibly had one get away from her while rounding them up, resulting in the damage to my truck, of course I can only speculate as they don't show you the video.

GOING FORWARD: I will be cutting up my Home Depot Credit card and our family will NEVER shop in their store again. I will also do my best to let everyone know about Home Depot's lack of concern for their customers. Word of mouth - it is the best (or worst) advertising of all! My husband warned me not to shop Home Depot because as any chain store that would send their mom & pop competitors black roses when they open up a Big Box store is not someplace we want to shop - I should have listened!

This week went to 3 stores for 3 basic white kitchen cabinets. Called ahead so the cabinets could be found that did not happen, still had to wait for a employee that was willing to do their job. Looked at a dozen cabinets, all were damaged or used, choose 3 of the least damaged for our customer. Of course it was the vendor's fault and the drivers for damaged cabinets. Kitchen drains, none on shelf, it's the computer ordering systems failure, whatever that is. It is every visit and as a contractor time is money and Calling ahead does not help either. The employees that do care, far and few, are so tired of our complaints, the stores are getting worse, not better.

The stores are a mess, aisle crowded with carts, ladders, debris on floors, unstocked pallets, bodies in orange shirts, on and on. Some stores if you go in the back you can not walk without bumping or tripping over something. Outside is also pretty messy, at the Tower store - someone is living in a tent on pallets, probably works there. I worked for Home Depot for two years, customer service was so important back then. Now the employees avoid helping, know nothing about the products they're selling, in general just do not care. Home Depot CEO's have forgotten where the money comes from, ME.

I immediately called the Tilton store and a woman at Customer Service searched the truck, confirmed that the lighter was in the car (It's not difficult to identify. It was custom-made for my husband by dear friends. It had a cowboy on it, saddle bronc riding. Silver) much to my relief. She told me it was SAFE, at the Customer Service desk, and I could come and get it whenever I wanted. At this point, that lighter was in the possession of your employees. It was no longer lost. Home Depot had it.

I called an hour or so later to reconfirm that the lighter was there. A man answered and he said, "Absolutely, yes," it was there on the counter with a note saying who it belonged to. I asked if I could come and get it the following day because it was already 8 p.m. He said it was NO PROBLEM and even went so far as to say if Customer Service had it, it wouldn't be going anywhere.

The next day I returned to pick the lighter (and more hardware). Much to my surprise no one at the Customer Service desk had any idea where the silver lighter was at all. Worse, they hardly looked for it. One girl sent someone back to the Lost and Found in the back, and found nothing. She told me if it was anywhere, it would be there. It wasn't there. One the employees asked me who I spoke to. I didn't know, but gave times and hours, and suggested that it would be on the time sheet. I was told I "should've gotten names" in an irritated way, as if I was responsible somehow for Customer Service misplacing our property. I asked to see a manager. He wouldn't even make eye contact. I wasn't angry at this point, just concerned.

I left and called the next morning, hoping to find out where it was. A woman answered and said she'd "heard about the lighter" and told me she hadn't seen it. She offered no resolution and the "apology" was minimal. It was blown off with a shrug and an "Oh well." I called again to ask if there was any news. Customer Service said there was not, that they were going to check on some things and call me right back. I did not get a call back.

I returned that same afternoon to Tilton with my husband, to pick up more product, and was hoping to speak with someone who could make administrative decisions or follow up on my phone call. I asked the two employees at Customer Service about the lighter, and they stared at me. The woman eventually said they hadn't seen it. I asked to speak to a manager politely, and the woman looked around, and then looked at the man standing next to her for a moment.

Eventually the man, who had been there the ENTIRE time, asked me what he could do for me because he was a manager and obviously did not want to speak up previously, and he was the person that I spoke to on the phone! He knew who I was and said nothing until pressured. He assured me that they weren't blowing it off. They were just trying to find the woman who initially found the lighter in the first place and had seen it last. They said it was supposed to be on the counter behind the desk, but it wasn't there. I said, "So, someone took it from here, then?" and he wouldn't answer. He said they were trying to find out. I couldn't even get a smile out of the guy. He showed me a note with my name and number on it, as some kind of evidence that they were trying to track it down. I thanked them, finished shopping, and we left. Like pulling teeth.

I called once more a couple days later after hearing nothing from your employees. A disinterested woman at the Customer Service desk told me they hadn't found it. No apology, no call from any manager to offer sincere apology or any kind of offer to try to make things right. Nothing. Customer Service? HARDLY. The most disturbing thing about this whole experience is the glaring lack of concern that the people working for Customer Service were stealing. This silver lighter with obvious value was in their possession and went missing. It clearly was taken. Someone thought a cowboy lighter was cool, did not care that they took it from other working class people, and did not care about the well-being and job safety of their co-workers. Pure selfishness.

Furthermore, the men and women you have representing your brand, do not care at all about reinforcing the reputation of your business or making an effort to shine a good light on your image. Hardworking people with small businesses can expect to have no help recovering an heirloom. Worse yet, they can expect to have it pilfered by those allegedly in the "Service" department.

My husband is blue collar. He doesn't have a lot but he had that, and he had that because it was a gift. My husband is a builder, an extremely hard worker, and he was a ranch worker his entire young life, and bull riding champion for 14 years in the 1980's, even winning the State of California. That lighter belonged to an actual American cowboy, and it obviously means nothing to the people that work for you. It probably just seemed like a silly lighter with a silly picture on it. Maybe they will pawn it for scrap, but it was something to us. Perhaps you should consider hiring people with morals and a genuine care for the people who come to you to try and build their dreams.

I can tell you that we will never buy from Home Depot again. It's a good lesson actually, to remember to give business to the mom and pop stores, the local ones, the ones that aren't so far removed from their customers that they still care about who those individuals are. This is a shining example of why spending a few extra dollars, no matter how tight they are, is worth it if you can support another family of people whose heart is still in commerce, who see more than just dollar signs.

So it finally goes through, I'm late for a conference and leave. That night I realize I have no receipt in my inbox and over 9 separate charges on my card. I call and spend another 45 minutes on the phone just to get a receipt. When I get it, the quantities are all jacked up giving me an extra $300 in insulation and the online only DPDT timer (which I've only found at HD) wasn't even on it!

So I order the timer as a separate order, and when I see the receipt the bastards sent it to my billing address and not my warehouse. So now I have to wait till they get home from work to pick up my part instead of starting the job that day. (Its out of town so I need everything before I travel.) It gets better. My order was supposed to be pulled next Monday when the online only parts get here. They pulled it yesterday. So I have to grab it when I stop in to pick up a previous order of lumber they'd pulled.

While inspecting the order, they grabbed the wrong type of tape when they were out of my spec (they probably don't know what UL listings are). I had one SINGLE furring strip, which was absolutely laughable for the accompanying drywall. And for some reason my glue wasn't going to be here for 9 days even when it's available on the shelf. Oh and they decided to completely randomize the quantity of my HVAC fittings. And throw in some random hardware from the rope section.

So 45 minutes later, my guys are clocked in waiting for me at the job site. I finally get to the job site and have to unbury the lumber. The homeowner was very worried seeing the pile of parts. She thought I had found a problem that was going to double the bid! HA! So anyhow, I now have something like 7 receipts in my possession and my paperwork is an absolute mess and I have to completely review the bid because I'm not sure if I got what's spec'd. All in all about 8 hours of labor wasted on what should have been a painless, routine online transaction.

I write this bad review not because of this single horrific experience but because it took 4 employees in the process and each one screwed up significantly enough to make my life about 10x harder today. I write it because it takes 20 minutes to get a ** wire cut. I write this because you can never trust that the PVC fittings are in the right boxes and will often remain in the wrong box for weeks, despite inventory replenishment. I write this because I heard an employee tell a woman that a hacksaw is how you cut copper pipe.

I write this because I've been told "brushes are in paint" when asking where the flux brushes are. I write this because I've had to correct an employee telling a customer that 5/8" drywall is only used to prevent accidental damage and 1/2" would be fine (this is often a fire code violation). I write this because I worry for any homeowners working on their projects who think the Home Depot will help in any way shape or form.

After a month or so I stopped back in when he hadn't called and the assistant Todd wouldn't take the time to come talk to me but told the woman I was speaking to that he was waiting for corporate to get back to him. Couple of weeks later I again stopped in there and a different assistant came and talked to me. Again Dallas was too busy, saying she would be my contact since Todd wasn't returning calls. I waited a few more weeks and stopped back up there, spoke to the new contact and she couldn't even remember speaking to me I decided to call HD customer care and told them the story. Dallas called me back that afternoon, surprise, and set up a meeting. I showed up on time but Dallas was busy so I had to wait to speak to him, about 20 min. I thought we had come to an understanding and we set a date and time to meet at the Transfer center.

The day of the meeting I called the Roanoke HD when they hadn't shown up 20 min after our meeting time. While I was getting bounced around trying to speak to Todd, Dallas wasn't in, my phone did ring. I was finally told Todd was in the store so I knew they weren't showing up. The phone call I received 20 min after our meeting time was from Dallas. I called him back and he let me know they weren't going to make it. I let him know I had figured that out and let him know I wasn't happy with the way he and Todd were handling this. I let him know I wasn't happy that he couldn't at least call to let me know but to Dallas letting me know 20 min after we were supposed to meet should have been good enough, even though he knew at 5am they weren't going to make it.

I was again told he or Todd would get back to me and now 3 weeks later I called HD customer care again and let them know I don't want to work with someone who doesn't value my time. My time isn't more valuable than his but it is as valuable as his. Like I stated earlier I won't shop this HD again and if you need to deal with customer service, I would try a different HD. The one in Keller is excellent. They will go out of their way to help you and they realize good customer service and relationships with customers keep their store open. Roanoke has some very good employees but the senior managers need some help.

There is a charge to come out, to pull up existing flooring, to take existing flooring out of the house and to dispose of said flooring. We chose to remove and dispose of the flooring ourselves. There is a charge to deliver the new flooring, and an additional charge to bring the boxes in the house. We chose to pick up the flooring ourselves. When I went to pick up the final boxes of floor and any additionals (sealant, transitions), I asked multiple times to ensure that the order was released to the installation company so I could have my install scheduled. I was assured that the installation company would call within a few days. I had to call customer service 5 days later, only to find out the order was not released. I was finally put in touch with the installers.

I was told multiple times in store that installation was 1 week out. I had to wait an additional 2 weeks before the installers could come. Only one person was sent to install the floor for about 1000 sq ft. Upon his arrival, I was told he would have to check the subfloor to ensure it was level. I was charged an additional fee to level the floor-which is NOT level after installation. Both sanding and cement were required. I was not told about the sanding until it was being done, therefore I didn't have an opportunity to put away or remove anything to ensure it wasn't covered in dust. I was given paperwork to sign AFTER the installation was complete that discussed the dust when sanding.

When the floor was complete, a walk through was done and immediately things looked great. The issues were discovered as I began to install the baseboard: The floor on the perimeter of rooms was cut poorly/crooked leaving various sized gaps along the walls, small holes in 2 places were discovered that were not there previous to installation, cement was splattered on wall/door in 1 bedroom, and the flooring in 1 bedroom was cut and laid so poorly that it is now coming up after being walked on a few times.

I am awaiting a call from the installation company to have them fix the issues. Unfortunately Home Depot doesn't seem to care much that I didn't receive even decent customer service or that I am unhappy with the whole process. I can't even leave any kind of review on their website. The quality of the floor is great. But the quality of the customer service and installation leaves MUCH to be desired. I would NOT recommend having flooring installation with Home Depot.

Several days later the flooring department called and said had finally figured out how to use the on-line SKU and my quote was ready for review and payment. My spouse found 3 pricing mistakes on the new order (amounting to a $1,050 overcharge). The rep argued that the 2 products and additional labor charge were reacquired for installation. After much back and forth, the rep went to speak with a supervisor. He returned and said that the 2 products and added labor charge had been carried over from the first (outrageous) quote and that a "manager" was needed to correct the quote. Once corrected and paid for - the work order was sent to a flooring install sub in Carrollton, TX. The sub-installer came out and declared our 24-month-old foundation to be unsuitable. It needed to be sanded and a concrete leveling mixture poured over it. The sub-installer said there would be no additional charge.

One hour later we received an abusive "pay up now" call from the sub for the leveling mixture. I contacted the flooring department and said that since that had not been included in the quote I felt they (Granbury HD) needed to eat it. After several calls to managers, they did. The sub-installer left at 4 PM and vowed to return at 8 AM the next morning to start tiling. At 8:30 AM the sub called and said the installer was seriously ill. I asked if he was going to send another crew and he said "no" but assured me the job would be done sometime around the end of the week. Note: the agreed upon work days are Mon to Thurs. I said I wanted the job completed on Thursday as agreed.

I called the HD flooring department and they said that they would call me back - an hour later the HD flooring department called and told me the sub said I had okay-ed the new schedule. I said no - I want the job completed on Thursday no matter how long they have to be here Wed and Thurs. I also noted that this entire process experience had been full of missteps. Basically the HD rep said that I was the one who was wrong (after spending $4,800.00) since HD and their subs are "required" to adhere to "industry standards". I told the HD rep that this was not about a product or "standards" it was about the lack of knowledge of their own company system, lack of project management skills, a lack of attention to detail, and a lack of knowledge about how a prime is supposed to manage a sub. After I hung up with him I called HD customer care and detailed my complaint and asked that the Granbury HD supervisor and manager both be disciplined.

A few hours later the flooring installer sub called me and said the installer was going to his doctor that afternoon "for a shot" and would be (miraculously) well and at the house at 8 AM Wed and would make sure the job was caught up and would be completed on Thurs. My advice - do not ever contract with Home Depot - to call it a comedy of errors is being charitable - it is truly a costly endeavor in both time and money for the customer.

Nothing but a comedy of errors. No professionalism whatever. Have asked that the "Store Manager" come out-- who I have talked with on the phone and he has not shown up to date. My next move is to have my lawyer contact them to get my 14,323.95 back and have them pull the cabinets out once we get ordered with a more professional company. It is hard to run a business where the most important part of the office is nonfunctional for 5 months now. Had a call on Friday that they would be here at 8 am for the corrections and install. It is now 11:30 am and no one is here -- The assistant manager did call this am to see if things were moving along. Had to let her know no that no one showed. If I ran my business like Home Depot I would be out of business. My advice-- pay a downpayment for what you sign up for. Once job is complete then pay the balance. Better yet I would avoid Home Depot and use your local contractors and local cabinet people.

At the end of March I had not been refunded the amount which was around $1,400. I contacted the store and said I couldn't be refunded the amount because I used a credit card, i.e.: I can buy $1,400 worth of product but can't get my money back. I've just now spent about an hour on the phone with a Home D. rep and she agreed with the store. I had to close out my credit card to get my money back. They said it would take seven business days to mail a check to my P.O. Box, couldn't refund back to my checking account. If I hadn't pursued this I would have lost a lot of money. They claimed last week that I only had a credit of $18!

Then, I was advised that an outside vendor, Romanoff installations, would be installing the carpet. After one email from that company advising me that they would, indeed, be the installers, I didn't hear from them again. After a few weeks passed, I contacted them to find out what was going on. I was told that they could not meet our agreed upon date for installation and wanted to move the date 3 weeks into the future. I said that this was a problem as I was moving the following week and that was the reason I had requested the specific date that I wanted in the first place. They were able to make some adjustments and the installation was scheduled for the following week.

On the day of the installation, 2 workers arrived. One spoke a little English, the other spoke none. They were cordial and went to work. I had a few questions for them, but was not able to get answers. They had not brought enough materials, so one worker asked me if I would go purchase what he needed. He gave me the money, so I went to Home Depot and got what they needed. I thought it was rather odd that they hadn't come prepared.

The installation was fine, however, at the end the workers took the old carpet in their van, and left. Anything that they had moved, they did not move back. All of the heating registers were thrown in one bathroom and not replaced after the carpet was installed. Most upsetting, they had only installed a few transition strips, although I had clearly paid for all to be installed on my invoice. So, I was left with carpet touching the edge of the flooring. It looked tacky. I installed additional strips myself; I received no refund from Romanoff, Home Depot, or whoever. And, after the installation, no one ever contacted me to see how I felt about the carpet or the work.

The reason I am giving this experience a 2 rather than a 1 is because I did like the carpet and was satisfied with that. But, I will not be shopping for any major household items at Home Depot in the future. I do not like that their work is contracted out to companies that do not provide quality service.

72 hours later we had not received a call. Several days later we had to visit to store to pick up other items. We tried again this time with Bill from the Plumbing Dept. A phone #, name, address, search failed to produce our original order in the computer system. Again, we were assured that we would hear within 24 hours and we did. We could not determine the name of the contractor due to the fact the company rep calling spoke little English and communications were difficult at best. We did successfully set a date and time for a rep to come and visit.

The following day Maria called and changed the date. Today she first called to rescheduled time of the appointment ruining our afternoon plans. Maria called again to inform us that today was not a convenient time for them. They'd have to reschedule to a different day. We protested and asked to speak to her manager. She just hung up.

I called in to the 800 HOMEDEPOT number on my Service Connect sheet to let them know that their vendors were no different than the typical Florida remodeling contractor who had taken on more work than they could handle. At least the typical Florida contractor shows up, provides a quote, requests a deposit, promises a start and finish date and never meet expectations. HOME DEPOT VENDORS ARE JUST WASTE YOUR TIME AND DON'T SHOW UP.

I was told by Michael ** and then Raymon ** they would send me $100.00 gift certificate. That was back in December. It is now end of March and no gift card. I've called and emailed and I just get ignored. Home Depot takes your money but DOES NOT care about customers!! I called the Jantzen Beach Home Depot and spoke to Tyson and Matt/Mark and they both acted like they cared over the phone but they too lacked any follow through even after I had spent thousands of dollars at their store.

If you care about your project DO NOT use HD. Cheap materials or installers. I had given them second chance and they were supposed to install tile in shower. I spent over an hour at store getting it all mapped out. Then took more time off work to meet the person for measurements and then NEVER heard back. I called to find out when they were going to schedule the install and finally received a call back saying they couldn't do it because they don't install tile in showers. How in the world did it get this far and waste ever more of my time??? Because of management that does NOT care (again Jantzen Beach store) just a shabby way to do business! I called their "customer care" at their corporate offices and again NOTHING!!! There are many other paint stores, lumber yards, and hardware stores... Please never use Home Depot. They don't deserve anyone's business!

I was quite appalled so I opted to have it shipped to my house for the same cost. As soon as the transaction was over, I received an email that showed the wrong dishwasher had been ordered. My husband went back to look in appliances again to get the correct SKU# and while he did, a third gentleman called Home Depot to cancel the original order. When my husband returned he was told the ONLY person in the store that could help him get the correct information was at lunch and we would have to wait approximately 40 minutes until she returned. We walked around the store and "killed time", only to be told by this person that she had an appointment at 7:00pm and we would have to wait even longer. At this point, we have wasted over an hour and a half trying to order a simple dishwasher! We left the store in anger and went to another location to try to get a decent employee to help us.

We finally got a girl at your store on Cleveland Avenue in Columbus to order the correct dishwasher and were still charged the delivery fee. We left vowing to NEVER shop at Home Depot again. This was the worst experience I have ever had at a store in my life! I work in customer service and if I ever treated customers the way we were treated, I would be fired. Now, today (March 22, 2016), I received a voicemail on my phone that states they were calling to discuss the "unfinished beams" that I had ordered at the New Albany, OH store! When I called the store, they were clueless so I called the 1-800-HOME DEPOT number. After 45 minutes and 3 phone calls, I am told that over $800 in beams were scheduled to be shipped to my home!!! They were under my name, address and phone number but charged to someone else's credit card!!!

Three times they attempted to transfer me to the Fraud Department which have resulted in major frustration (again) and this issue still not being resolved as the calls were disconnected. I cannot believe that a major chain store such as Home Depot could be so incompetent! So now I despise Home Depot and need to get the order for the beams cancelled. Plus, whoever is supposed to get those beams is going to be furious because they have been ordered under the wrong person's information! This experience has been the most ridiculous and stressful EVER! Home Depot seems to employ lazy individuals that have no clue about their job.

Next time...and every time I will take my business to Lowe's, your biggest competitor. They have FREE shipping to the store and have courteous and caring employees. It still infuriates me that I cannot get through to the Fraud Department, still paid a delivery charge of $59.00, and have had to put up with so much stress caused by your store. You rate a HUGE ZERO in my book.

I have never received such poor treatment and customer service. I get treated better going into safeway just to buy a pack of gum. Afterwards when we went to speak to the manager, he also did not acknowledge or apologize for this issue, he didn't even return my call the next day as he promised. After speaking to several other managers, I still did not receive the help I was seeking. They seem to not care about their customers at all. I have always had a hard time shopping at Home Depot, but after this last experience, I will never shop there again.

I emailed corporate Home Depot, they spoke with the Mansfield MA where I purchased the saw with my Home Depot credit card. Home Depot then told me to contact Homelite which makes the chainsaw to have it repaired. This is not only horrible inconvenience but a huge delay on what I needed to do this day. I did not realize this was a one and done disposable saw. I was expecting this huge corporation to work with me to at least exchange or credit me so that I may purchase another saw of equal or even more value at my cost so that I may complete my project. I spend a lot of money there and my time and money will no longer be wasted on defective products and service at Home Depot.

I have researched this somewhat. I know this store is under new management. Mr. ** I do believe. I wanted to address this to him, but he is a hard man to catch... This is a serious issue with this store, just too many **!! I might add this man was not a young boy that was trying to help me either, but the young ones are walking by on cell phones and won't even address the customer, because after this episode, I had to watch for awhile... priorities are so wrong at this store. Management needs meeting with all smaller management... appearances go a long way... and professionalism...

A few weeks later, I got my HD credit card with a 10% fee tacked to it! I have made repeated visits to the HD without any assistance! I did talk to a "manager" who claimed she will help me... gave her my phone bill to prove that I called Christ... came back yesterday and she is nowhere to be found. Anthony, sales manager there, escalate my case to Regional Manager (RM), and he called me to tell me that they "measured" my house. BS! I told him that I will be taking this case to court. Will keep you posted. PS. My mom is home literally and figuratively 24/7... no one came to "measure" my house. The RM did not know what he is talking about!!!

When one employee finally looked up because another employee saw that I was standing there waiting, he rolled his eyes and said, "What you need?" When I explained my predicament he asked the other employee who never made eye contact with me and she proceeded to ask another and tell me that I could send my brand new lawnmower off and have their "repair facility" fix it for $45 and it would be 3-4 weeks. Such a shame that a brand new $250 lawnmower would be scrap metal by the second use and nobody in this store cares. I've spent multiple thousands of dollars in this store remodeling my house. They will not get another penny from me. I will never set foot back in this store again.

Even though my husband has never installed laminate floors before, he grew up working in his father's construction business and knows how to install tile and hardwood. So he assumed that it would be a piece of cake. Today makes day 3 of my husband working on a little hallway and trying to get the laminate planks to somehow fit together. We obviously can't ask for a refund because we would have to rip out the entire floor and start over. After this debacle, Home Depot (and TrafficMaster brand) is officially dead to us!

Once he got the item down from the display area, he mentioned that there was no mounting equipment with it (which would be necessary for me to hang it) and also, up close, the item wasn't in the best condition (rather dirty and worn, but nothing I couldn't fix up!). I offered $40. With the 10% discount he originally gave me, it would have came to $50. He denied my offer, so I moved on. I actually ran into him while walking out of another isle. He was headed towards the back of the store with said light in hand. I was curious, so I asked, "What do you guys do with the discontinued items?", in which he replied, "We throw them away". OK... I then decided to go to the service desk and ask about this "protocol". She said that there is nothing she can do, that I can't purchase it bc there was no "number to enter in for me to buy it" (which is BS bc I have the SKU number, that was also displayed)....

I said that it was a shame that they throw away items that are still working. I asked if there was any manager I could speak with and she said that the person I was dealing with WAS the manager. So, I went to find him again, this "manager". Ran right into him, and asked the same questions ("Can I somehow buy this item rather than you throwing it away?"). He said he already threw it in the dumpster. WOW, I asked him if they always have to do that. It was sad because that light was obviously still working. He said, "We throw stuff away all the time, good stuff. Sometimes we are able to donate them, but mostly they get thrown in the trash."

Two things bother me about this. One, he threw away an item I wanted and was willing to purchase. I just wanted to purchase it for a fair price. Rather than sell it to me, he threw it away...trashed it. Two, why are they throwing merchandise that is obviously not damaged enough to be out in the trash?! Merchandise that was deemed acceptable to sell to a customer ten minutes ago?! Not only that, but I'm worried about what other items they trash. Things that people in need could use, windows, doors, lights, etc. I think this is something Home Depot and other companies need to really take a look at. They also need to take a look at this; I have spent thousands of dollars remodeling my home through them, and to basically take an item out of my hands and trash it right in front of me was rather disrespectful.

I'm disgusted and want to spread the word. I was naive to this situation, and I'm certain others are too. I would have loved this beautiful light, that needed a little washing and mounting equipment - but most importantly - I know families that have no ceiling lights. I am lucky enough to be able to purchase a new light, but some are not. Things that they see as "trash" could be more than a treasure for other people. This store is full of merchandise that could help families rebuild homes, families in crisis, that have suffered from fires, etc. This is an awful shame to find this out tonight. I won't be purchasing from Home Depot anymore. "3 light champagne ceiling light SKU 510-168"

So, after finally putting some savings together, I decided to accomplish my so-called dream which was about time! Last November, it's been 4 months already. I went to Home Depot to purchase a garage package. The sales rep and I figured out sizes for windows, doors and square footage in less than one hour. I went to the bank, made some transfers, and went to pay in full upfront. Fair enough, I asked the lady, "As we were getting closer to the cold weather when it will be delivered?" And her answer was between two to three weeks.

Two days later I was working at a customer house in the west end and I received a call from Home Depot telling me they are going to deliver in half an hour. Wow, that was fast! However, I postponed it for two days as, one, I wasn't prepared, two, couldn't leave a project halfway. Half of the lumber, shingles, doors, windows, nails, etc., were delivered and the driver was kind of "let's unload so I can leave." All he wanted was to rush unloading so he could leave.

Two weeks later I am leaving my house and from afar I see a trailer turning into the alley loaded with trusses. I asked to myself a simple question, "are those mine?" So what I did was parked my van, walked to the alley, and asked the driver. He said, "Yes I tried to contact you but I was given the wrong number." I wasn't notified and again didn't have enough room to unload them in my backyard. So what he did was unloaded them in the alley. He said, "Who is going to steal them? Unless someone is going to build the same size of garage?" That was so unprofessional. Having an appointment on another job site, I closed my eyes and left, came back tired and I ended up taking them on my lot at night time one by one.

After getting the concrete done, the same contractor offered me to provide carpenters to build my garage. So far, the contractor was the only good thing that came across during this project. While the carpenters were building, they were finding missing four OSB, a few studs and so on. So I was like back and forth to the store to get the missing items that were not delivered.

When the garage was up and I came to put the Tyvek wrap, we noticed that I was not given enough. So I went back to Home Depot and found the same sales rep. She calculated and realized that she miscalculated. I needed 2 rolls and not one. She thought that by giving me a $50 discount, she solved the problem. Now after all the hard time I mentioned, the overhead which I paid about $1400 for it, was going to come on January 16. Over two months after my order was placed and paid in full, went back to the store and spoke to the store manager. I explained I had tools and machines sitting in the basement and outside and besides that, I am not going to be in Edmonton for January. He solved me the problem by providing me with 4 sheets of OSB for free. A temporary lock up.

I came back in February from my vacation and I finally received a call that the 16 foot overhead was in store and I can go and collect it. I did not want to argue with her, so I had to go again, talked to the sales rep and got it delivered. It had dents, missing parts and so on. So again went back. They took a note, three to four days passed by and no answer. I went again, took again a note with an addition of other missing parts. So one week later, I had a call that the missing parts for this overhead are going to be here on the 16th of March! Is this the kind of service customers deserve? I really don't think so. I strongly believe that this bad service is not coming direct from Home Depot but at the end, it is reflecting on their shop. Well this is my experience and I regret to say but I am very disappointed after all I paid good money for it.

However, while he was making weekly repairs the technician broke off a red indicator light on the front of the stove which lets the user know when the upper oven is preheating. He said on his last visit that he would order the part and come back to fix it. I waited 3 weeks and nothing came in the mail, nor any contact with HD, or GE. I called and they had no record of any parts ordered. So I went thru the whole story and the HD guy said he'd have to speak with his manager and get back to me. I never received a call, needless to say as they have never even once called back during this entire ordeal, so finally I called them to find out what is going on and they said that a technician was scheduled to come out and fix it. But they could not tell me when.

So I had to call this new repair company America's Choice - not GE to see when they were coming. America's Choice had nothing but my name on file. They sent someone out that week, and he said that the part would be delivered and that he would get an alert that it arrived and call me to schedule the appointment. Now 3 weeks later I still have no part, I've contacted America's Choice several times and each time they are clueless and have to check with the tech and promise to get back to me. I'm still waiting - 4 months after my oven stopped working - to have my warranty agreement fulfilled. My lesson: Do not ever buy an appliance from GE or a warranty from Home Depot!

He interrupted my work day immediately since our contractor was waiting. I spent 3 hours (on two phones) between Home Depot (no help) and two different delivery 'staging' locations to figure out why our one came with no issue and one was sent to our state but then shipped to another state for shipping late this week or next week. Blame was put on a shipping 'bill of label' official doc that HD posted. It was NOT a commercial delivery but a home delivery which forced it to be 'corrected and sent elsewhere'. End result - my husband has to use a truck and DRIVE to New Jersey from our home in lower DE (2.15 hours each way tomorrow AM AFTER he gets confirmation he can get it from the loading dock). So much for 'free delivery'. HD is doing nothing past the initial conversation of 20% off the order $133. That doesn't even pay for mileage on the car and tolls. Let alone 5 hours of stress and an additional 5 hours of drive time.

One would assume the purpose of an independent cut off value is to stop leaks or be able to work on the refrigerator. In either situation, emergency or service a cut value which is under kitchen sink is readily accessible while to pull out a 500lb French triple door refrigerator is not an easy task and then to squeeze into the pocket and turn off a $2.98 redundant value is virtually impossible .

After 2 attempts with the city inspection in the middle GE installation technicians refused to install the refrigerator. Even though the city plumbing inspectors approved the application. The 2nd set of service technicians understood the irrational responses we were receiving but assured us they would fired if they installed the unit. Having had enough with the installers I called Home Depot and request they take the appliance back. They manager of the Home Depot in Pompano Beach Rita Anderson refused to take my call. Thru her staff, MS ** denied the request under the grounds the unit was under construction when the appliances were delivered so we can't take the appliance back. (WHAT???)

My frustrated wife called the store back and requested to speak with the manager Ms. ** but she "just stepped out" and we have never heard back. We should have stayed with HHGREG. Should anyone need more photos or documentation of this ridiculous situation please ask. Finally when originally purchased from Home Depot we did purchase water/ice line package from them when originally purchased. "BUYER BEWARE" or just go to HHGregg.

He asked where we bought it from and said "good luck", when we told him Home Depot. We asked what he meant by that, and he said "Trust me, you are not the only one that this has happened to." When we asked him again what he meant by that, he would not elaborate. He charged us $40 for his service and said to call him back when we got another fan. We brought it back to Home Depot and tried to get our purchase price. They said all they would be able to do would be to replace it with another fan. So that is what we did, and sure enough, 4 months later, the fan motor burnt out again!!! I brought the fan back again, called the electrician. After completing the installation, the fan would not work. The electrician was puzzled, checked the motor and said it was burnt out.

After taking the fan apart again we started to repackage it and saw something that was handwritten on the cover of the Use And Care Guide. It was an 800-654-0688 extension 76447. I just called that number, and guess what? It belongs to Home Depot. It is the HD Support number!!! Hello Home Depot, this is Louis calling you, just to let you know that I WILL be SUING your **!!!

Called Home Depot credit card and they said couldn't help, sent me to a Matt at **, then a supervisor ext ** Eric. After total of over hr on phone that day Eric sent $25 credit card for months of trouble and time and on hold and letter and runaround. Called Eric back Feb 10, and Feb 11 left message for Eric. Called Texas 866# again on Feb 11, this time was told rebate was issued on Jan 25 and nailed on Jan 26. Today is Feb 23, 2016 still no rebate. These people are just liars and it appears that standard operating procedure is to wear you down and hope you give up so they only pay a fraction of actual rebates offered and sold. Just fraud if regular people did it. Hrs of time and nothing. Going to store manager today and bring letter to distribute to warn people.

I did not receive the gift card on the second attempt and called customer service for the third time on February 21. The representative said that because I did not receive the e-gift after several attempts a physical gift card was sent on February 20 and it would take 7 - 10 business days to receive it. I received no notification that a physical gift card was being sent on February 20, and I had not even complained about not receiving the e-gift card the second time until February 21 so I don't know why they would send a physical gift card on February 20 after "multiple" attempts at receiving the e-gift card had failed.

So if I want to re-order the snow blower I will have to wait 7 - 10 business days for the physical gift card and then likely another week for delivery at which time winter will almost be over. I've never had so much difficulty buying a product online and the only response I have received from customer service is that they are sorry. I am not satisfied with the experience.

For me, the wrong part was sent 3 times by Samsung. This resulted in me not having a washing machine for over a month. Not once did the warranty company call to check on the machine. I had to call, sit on the phone and wait to speak to a rude, unhelpful supervisor. Not once did the warranty company call me back to see if the machine was fixed. The one and only time they called without me initiating a call was to tell my mom who was waiting for the technician on his 2nd time out with the wrong part that he was going to be over 2 hours late after she sat and waited from 12 until 3 for him.

The managers are worse than the supervisors. They do not ever call and check on the machine or try to solve any problems. The warranty company says they have processes and procedures to follow. The processes and procedures are inefficient, and despite 4 different layers of people who are suppose to be solving the problem -- customer rep, supervisor, manager, and people who take 3 days to review a buy out -- not one person can actually solve the problem. Not one person will call the customer to check on the problem or offer solutions or even say "I am sorry for the month delay. I am sorry that the wrong part was sent out 3 times and the reason why we are going to try a fourth time is."

So here I am four weeks out without a machine, over 150 spent at the laundromat, and still no washing machine, no solution, no call back from anyone, and told I can hear something in 3 business days -- which is actually 5 days since it was Wednesday night when the technician left my house after the third time trying to fix my Samsung machine. The next phone call is to the lawyer, channel 7 problem solvers, and Home Depot headquarters.

We contacted Home Depot headquarters in Atlanta Georgia to resolve issue. Home Depot rep Alison ** was playing wit as for next four months giving no specific recommendation or any action Home Depot would take to resolve the problem. Finally we decide to put this problem to court system hands. This is defective material case and we waiting to go to the jury trial. If anyone have same experience with pressure treated wood to be defective from Home Depot please contact as so maybe we all can file class action lawsuit. Thank you all. PS if anyone is interested seeing bill of sale I can provide one to you.

Finally, I called the local repair service that they recommended - and was told that this same repair service was "too busy" to schedule a service call. I called the second local repair service that they recommended, and got a service appointment - thinking that a "real" service repairman would have more clout with the company and would order the correct part - he came out, looked at the dryer, said "you need a new bracket", and promised to order it. Never came.

Finally, after a month, I called HD AGAIN and got dropped AGAIN. Then the real circus began. I called HD repeatedly, waiting through their long hold times, and finally got a person who said that they would open a ticket on my dryer. Within a day, another person called to tell me that I needed to call the dryer manufacturer. I called the number she gave me - WRONG MANUFACTURER! Despite giving HD service personnel all of the information off of the dryer - including the serial number - they sent me to the wrong company! I looked up the correct number off of the internet and called the manufacturer. They said they could do nothing without HD authorizing it!

Called HD again. Finally got the right manufacturer into the system (I had to have them correct it, they didn't pick up on it based on the serial number and model number that they already had). They promised to call the manufacturer and get the correct part ordered, get me a service repairman, and get the dryer fixed. That was over six weeks ago. I still don't have a working dryer. I finally called the local repair service that came out the first time (not the one that was "too busy"), and they ordered another bracket. Again. Supposedly it has been delivered to them, and supposedly they will come out and fix it in another 10 days.

It's been over six months now that my dryer hasn't worked. I've had to haul laundry back and forth to the laundromat for that entire time, since the dryer overheats without the bracket installed (the filter won't stay in without the bracket, and so the lint accumulates inside the dryer). I'm disgusted that I paid full price (over $1000) for this dryer, and then hundreds more for the extended warranty, and the thing doesn't work. The people who work for HD seem to be on drugs, or don't speak English, or whatever. They simply don't have any idea of what to do, and it's hard to even get a hold of them.

So I called the store and the woman I spoke with was completely rude! She told me I set up that date when I ordered the appliances and I would need to call home delivery. I said I called the number the recording stated and it just rang and no one answered. She was very snippy and said they were closed and I would need to call them the next day and it was like pulling teeth trying to get the hrs so she just guessed (how do the sales clerks not know the hours???) and she gave me a different number. I called it right away and someone answered. The guy said I rescheduled it when they called me on 1/25. Ummmm no I didn't!!! So he asked when I wanted delivery and I said Fri, Sat, Sun, Mon and he says "will Tues be good?" Ugh, no, I didn't say Tues did I moron??? So it's been 2.5 months and I am still waiting on my appliances. Let's see how delivery goes!!

Finally, one guy came to install the first water heater that came to my mind. He didn't like his job. Didn't answer my questions or answered yes or no. He left all the dirt and installed new water heater on top of the mess he made! Also didn't ask permission to make a hole in the wall for the pipe!!! Now I have white pipe in MIDDLE of the beige wall! Job of lazy person. He could install the pipe closer to the ground! Didn't leave phone numbers and didn't explain about the inspection! The inspection I FAILED because he forgot to put my apt #. The manager lied about the inspection! The City of Dallas confirmed that they failed to put my phone number and apartment number on the inspection request. No one tried to call back or cared to reschedule. I had to take extra day off because of the inspection. $800 installation plus $350 water heater! They could and should care more about their clients! Didn't receive any bonus or Home Depot Card as they promised!

I made the call to Home Depot extended warranty (HDEW) to report a "claim". Was told that someone would come out and "service" the fridge the following Monday between 4-8 pm. The following Monday took a couple of hours off so that I could be home before the technician. No one ever came or called. Tuesday I called HDEW, spoke to a representative who "profusely" apologized for the inconvenience; placed me on hold and he tried to make contact with 3rd party company (Primal Services) to see why they no showed/didn't call. He was unable to "reach" anyone or "leave a message". Promised to call back. Never called. I called yet again to HDEW and advised representative about problem and told them that I wanted another company to come out to service the fridge. She tried to persuade me to give this 3rd party company another try because there was "A minimal of a 2 day wait for this new request to be put in".

I informed her to put it in because I did not want to deal with someone that does not value my time. Thursday of last week HDEW leaves a message that an appointment has already been established for following Wed (today) to have someone come service it; if you guessed Primal services then you would be correct. This 3rd party company leaves me a message Monday of this week to say that no one "will be in my area" to service appliance on Wed but someone can come Tuesday; well yay right, I only have to wait 24 hrs before my fridge will work! I called the company to let them know that I refuse to take another half day off but if someone will come after I get off of work then great! Surprise surprise no one answers. So no big deal right, I'll call 1st Tuesday before I go into work.

Once again I run into problems because I am unable to leave a message. Finally at lunch time noonish the once full phone mail box allows me to leave a message. I make sure to let them know my name, reason for calling, and when we will be home later that afternoon so that their technician doesn't have to wait on us. No one called or left me a message even though they are up running until 5 pm (M-F). Today I get a message from 3rd party company stating that they "just got" my message and that no one can come service my fridge "that late" (5-5:30 pm) since it takes a technician hours to replace compressor. The only thing that they can offer me is next Tuesday in the morning. I was beyond frustrated so I called HDEW. Well, I was told that in order for me to have someone "new" to come service the fridge I will need to put a request that will take at least 2 days to be "approved".

When I told a Julie, a supervisor, that that was unacceptable since I originally put a request last week all she could do is "apologize" (not much help paying supervisors if they have no power to do anything). Though she "totally" understood my frustration and how the company has dropped the ball repeatedly other than apologize she was useless. I cannot have someone else come service it TODAY and have HDEW reimburse me. All Julie could do for us (a family of five, 2 adults and 3 teenagers) was put in a "new" (2nd) request to have someone else, from their small non-existent pool of repair company, to come services it; now she could "ask" (not to be confused with GUARANTEE) to have this new request to be expedited BUT she wanted to "stress" that did not in anyway mean that the request would be granted (so don't get my hopes up).

Needless to say PLEASE DO NOT waste your time, money, or more importantly your sanity and purchase a USELESS warranty. Almost 2 weeks without even having a technician come out to look at appliance we are STILL without a working Refrigerator. The amount of money spend upfront from purchasing worthless warranty and all the money spent on fast food (for two weeks now) I could have had someone local & reliable come out and actually install compressor (which LG would have replace at no cost since it's under warranty). I only would have been out the labor cost but my sanity would not have been tested. I have given Home Depot extended warranty 24 hrs to have a timely solution for this ongoing problem or I will assume they do not want/care to fix my broken fridge. We shall see if they can redeem themselves; but I, just like useless Julie, want to "stress" that I don't see it happening.

When we approached Home Depot management, they refused to consider anything, merely saying "Have a Good Day!" I think that considering the situation, disability of wife, plainly visible disability tags on car, that at least someone would notify us. When I discussed this with a nearby police officer, he commented that this towing happens very often at this particular HD lot. I think this is a question of corporate lack of integrity coupled with secondary management which apparently doesn't really care much about customer loyalty - We certainly will never buy one more item from this company.

They still said we could not return them and even get a store credit. Lowe's has a system that can keep track of what is bought and it is able to show that it was purchased by your card that you used. We have no trouble returning even without a receipt. They give us store credit which is fine. We will no longer be doing any business with Home Depot. We also had gone to the same store to purchase a table saw. One of the store associates helped us find one in the store but it was up on one of the racks. She said "do you really want it." (Great Customer Service.) I guess we were there just to be there. We went to Lowe's and bought one from them. We will not be shopping at that store any longer. We still have at least another year to go on this house. LOWE'S here we come.

I told her to go to the girl who asked me to get it replaced through customer service. Until then after wasting my time and humiliate me in front of customer, then I got it replaced. I'm really upset and to start my day with people like them is not worth it. I go to that Home Depot all the time since I live in Westfield. I'm thinking that whoever was in charge of filling those self-service machine was trying to get rid of that bad $10.00 bill as well. But, really bad customer service.

Second - fifth time it happened, same wonderful repairman, Eric, came out as before. BUT the warranty reads they were to replace the refrigerator after third visit... No one offered, and it expired. On Eric's fifth and final call, he said he had replaced all the parts that could be replaced, and it was a wiring problem, when the ref/freezer was built.

Home Depot AND the warranty program has done NOTHING to help the consumer. They said if you called in and used different terminology describing the problem, then it's a NEW problem. It has to be the same problem, before they will consider it. Well it's the same problem folks, you have a BAD refrigerator/freezer, a BAD Extended Protection Plan and a BAD Consumer Relations Department...

They said I "needed to realize it's complicated making these refrigerators"! Home Depot says Whirlpool failed to tell them the item was on back order. Whirlpool customer service said they only help customers once the appliances are already in their homes, and they had no interest in who'd called me saying they were from "Maytag/Whirlpool". Finally, my credit card was charged for an item that hasn't even been manufactured, much less shipped to the warehouse where it could be delivered as promised. I was offered $25 as compensation for the inconvenience, but I have a tenant who won't get the refrigerator he was promised for at least 4 weeks! Ryan, a sales consultant at my local store, is looking for a unit already in the warehouse, which I appreciate, but as of now, I have to wait more than 4 weeks for a refrigerator I was supposed to have within 4 days.

As is typical these days, "customer service" consists of one business or department pointing the finger at another and everyone telling the customer who's left out in the cold that they need to call someone somewhere that's anywhere but here. Whether I get my refrigerator and my $25 or not, I'm left with a very bad impression of both Home Depot's delivery process and Whirlpool's commitment to customer service. Too bad, as I've been a loyal customer for decades. Home Depot says Whirlpool failed to tell them the refrigerator was on back order, so they couldn't provide realistic delivery dates. Whirlpool denies Home Depot's claim about a manufacturing delay and said my problem was Home Depot promising what they couldn't deliver.

Meanwhile, Whirlpool benefits from its sales to Home Depot. Home Depot gets the use of its customers' funds while waiting for "delayed" deliveries from Whirlpool. Customers of both companies, in effect, have their funds tied up and their time wasted while waiting for appliances which are not being delivered as promised. I'm planning to go to homedepot.com and check on the same refrigerator again to see what delivery date they'll give me today. It'll be interesting to see how this experiment turns out. I'm back with that information - the WRT111SFDM refrigerator is now priced at $529 instead of $512 with a back order date of 02/10/2016 listed. If that's the case, why am I being asked to wait until 02/27/2016 for my delivery? Here's hoping Ryan at Home Depot can do something about that.

When I made another purchase weeks later, I realized I did not get the discount I was promised. I called their customer service department, and they denied having any such terms. So I canceled the credit card immediately and asked them to help me remove the hard credit inquiry since the card was sold to me with false marketing. I promised them that I will pay off the outstanding balance as soon as they remove the credit inquiry. Till date they have not helped me with that, they have kept on charging me late fees, interest, penalty, etc. on my card and have also reported late payment continuously thus screwing up my credit history.

A week or two later I received another call. A rude Home Depot rep calling about the same issue. I told them I already sent the info over and to check the account notes. They said that payment research had never received my fax, and that the fax number I had been given previously was wrong. They also said I had to have a copy of the check they were researching... Ok... So, I contacted my bank and got a copy of the check and then re-sent the fax with the additional information to the new fax number. Then, I got a call from Home Depot collections department threatening to send me to collections! They were not nice about it either! I told them to read the account notes, that I had called several times and sent all the information that they had asked for.

I was then told that all the invoices that I was told were not paid were the WRONG ONES! This particular rep faxed me over a bunch of entirely different invoices that supposedly had not been paid! So, again, I researched this new set of invoices. I had paid these too!!! :/ Now it was getting ridiculous. I was told again that I had to fax all the info to payment research. So, I did. A few days later, my maintenance man tried to make some purchases at Home Depot, and they had locked our account. Upon calling them, we had an account credit of $143 that hadn't even been applied to my invoices, and we owed about $400. Now, we have a $1,500 credit line. So you tell me why I couldn't make a purchase! In trying to resolve this matter for the umpteenth time, I got nowhere besides frustrated again, especially because the rep acted like I was the one in the wrong.

On top of all of that, I had just sent out a check the week before my maintenance guy couldn't make a purchase. Well, that check came back in the mail saying that the address was wrong! I checked my statement, and the remittance address was the same as it always had been, so I called them up again. I was told that the address had changed and that they "just barely realized" that it hadn't been changed on everyone's statements. Ok... So I got their new address and resent the check. So yesterday we got a call and my assistant answered the phone. She told me that the rep was really short with her and said we had invoices that hadn't been paid. That rep faxed them over, and they are 3 DIFFERENT INVOICES than any prior sent!!! These didn't appear on my statement either!

What is going on here? And not only that, but I was sent over 5 different late fee invoices! 3 for prior invoices that I had already proved that I had paid, and 2 were for invoices that were late because Home Depot didn't put their updated address on their statements! The other invoice was for PVC pipe. My maintenance guy returned half of that receipt the next day, but they are still claiming we owe it! I have both the original and the return receipt! And to top all of that off, I just received this month's statement from them and guess what address is listed on it...THE OLD ADDRESS. This is completely ridiculous and terrible business. I have wasted hours researching these invoices and trying to fix my account and Home Depot hasn't worked with me at all.

Did I mention the time I went into the store? First off you need to know that I am the one who opened this account two years ago. I then authorized my maintenance guy to have full access to the account. I went to Home Depot to purchase a fridge. They wouldn't allow me to because I wasn't authorized on the account! What on earth? And when I called in, they wouldn't give me any information or help me at all. They transferred me three times and told me the exact same thing. I had to have my maintenance man, who I authorized, call in and tell them I should be on that account! I tell you what, I am NEVER using these guys again. They have lost at least $20,000 annually from my business. I talk to many other property managers, as well as my company who owns properties all over Utah, Nevada, and Arizona. And you can bet that I am passing on my experience.

I recognize that I'm responsible for signing something I should not have signed but it seemed to be the only way to get the estimates I needed. I expected to have to pay some kind of penalty for my foolishness but 350 dollars seem excessive, to say the least, when my mistakes occurred because of their incessant pushing to get things underway. Though I have the paperwork I signed, there is no contract, or project number, on them. There is a mention of "General Terms for Cancellation" but they were not included on my paperwork and I did not ask because I thought that it was understood that nothing could go forward until after Jan 10 when I would be in better shape to make a final decision.

She sat there and flat out lied about everything. The guy that measured had no Laser tool to measure the tub. She told me that if there was anything wrong with the walls they would be replaced with special sheetrock meant for moisture, and all mold issues would be taken care of before replacing the tub. She also told me that the tubs were solid and that there would be no give on the walls because the walls fit perfectly and the backing would prevent any movement if the wall was pressed.

All the above was a lie from her just to sell the product and make her profit. When I get into the new tub and surround walls it sounds like I am getting into a rowboat, it creaks. The walls actually move when you place your hand on them as if there was nothing behind the wall. It has been 4 months since install and black mold spots where the caulking was done has appeared. Yes, I use a towel after every shower to dry walls and caulk to prevent mold. I was told the tub would be extremely easy to clean and that I could use a squeegee (another lie). This tub has everything stick to it. I have to clean it after every bath.

The installer spent more time outside smoking than inside working. He did not show up every day until 11 am or later and stepped outside every 20 min to smoke. It took 3 days!! The tub was not measured correctly because the installer kept taking the tub part outside to cut it over and over again, same for walls. Worse than that is he had trouble with install and actually cut a gaping hole in the original tub to put in drain. He opened it like a can and welded it back together.

The tub itself is not level. The walls are not cut right and are not level with the tub. I am so unhappy, but from all these reviews I have seen, I know if I call and complain nothing will get done. All I can say is they will get theirs. I can promise you that. I may have charged this, but they will not be getting paid in full. The debris that was not contained caused me to have to go to the Dr for a sinus infection. I never get sinus infections. Bad, bad, bad all around. Don't believe their lies. Shame on you Home Depot!!

To make it short I got everything Friday Dec 11, 2015. Big problem is I hired people to work for me since Saturday Dec 5, so they charge me 4 days of no work and I understand them - cost me $1500. Because of too much incomplete and stupid deliveries they even send me a different set of pavers, like really different pavers for 3 times which add more days to pay for people.

I talked to the manager and he even gave me attitude. At least be friendly since you messed with my deliveries. He promised to give me 10% discount till I get $300 value where I'm not satisfied with that. I called corporate Home Depot to ask some help, promised me $125 gift card - end up nothing. She didn't give me that. She called around Jan 11, 2016 just to say she talked to the manager and nothing she can do about it. What kind of customer care they have??? We are buying a lot of materials from them and I even sign up for credit card Home Depot and this is what they are doing. I'm really upset and disappointed on how they treat customers. Well I really don't know why I am still buying from them after all of this mess.

Original Review: Jan. 9, 2016

The insurance company at Home Depot didn't want to help us. We paid for insurance and they did not comply with their statement "If we can't fix it, we will replace it."

The manager helped pick out a much quieter brand and model. He was very helpful!

Original Review: Jan. 5, 2016

This is the worst customer support experience I have ever had. I purchased a GE Washer Model GTW460 and it was delivered 01/04/2016. After delivery man tested the machine for water he left. A few hours later we decided to do wash. The machine is faulty and make tremendous noise. I tried calling the Bonita Springs store # 6373 multiple times for assistance only to placed on hold for 15-20 min at a time. After the fourth call I called HD operator who connected me with the appliance department and a long hold & answering machine came on to announce they were too busy to answer & then I was cut off. I called back and the service help desk said they were too busy and took my phone number and assured me someone would call me back , that never happened.

We own 160 apartment units and use Home Depot exclusively for ALL our needs. With this type of management and service I will probably move my purchases elsewhere.

When I called the Home Depot and spoke to Andrew (manager), I was informed that he will look into this. About a half an hour later I received a call from Fred who informed that he is coming to install my dishwasher. He came about 30 minutes later. The only thing he did was take the dishwasher out of the box and wheeled it into the kitchen. He informed my husband and I that was going to get the tools he needs from Home Depot and then will be back in 40 min to install the dishwasher. We were asked to take everything out of the cabinets. My husband and I did just that. In about 15 min after Fred left, I received a call from Ram who informed me that "Fred is not coming back because the installation required expert work and that Fred is just a supervisor." I was taken back when Ram told me that "if I am not happy" (and I wasn't), I should take the dishwasher and bring it back to Home Depot.

I felt that I was taken a full advantage of. Not only I am getting my delivery 29 days post purchase, I am not getting the service I paid for. I asked Ram the name and phone number of his supervisor. Ram responded that "His supervisor's name is Richard". I asked for the last name, "Ram informed me that he can't spell it". I asked for supervisor's contact number and extension but Ram didn't give me that information either. I told Ram that there might be more than one Richard at Home Depot . How was I supposed to look for him? Ram told me that "it was my issue". The day after Christmas? Really? I am a nurse and I save lives every single day. How can I be treated like that? I request that issue is looked into as soon as possible and resolved. I demand instant credit for installation that was paid for and wasn't done. I further demand credit for this havoc. I am available via e-mail or phone. Thank you.

We were disgusted that home depot company never mentioned to us and after much communication over the last month, I was denied that home depot would repair. They knew from the initial conversation that another company discovered the negligence and denied because someone else touched the unit. They never have offered for anyone to come inspect. The resolution expert, Elaine ** was made aware that this other company touched the unit to offer a fix to home depots neglect and based off this my claim was denied.

We're on day 10. I'm calling corporate complaining. They said the part was on its way because the contracted company is the only one that can order it. We're on day 13. We have no fridge/freezer with a 3 year old. I'm fuming. Home Depot said it was sent. Contracted company said not true. I was constantly being lied by both. Day 18 I'm calling corporate. I have already spent over $1500 dollars in restaurants. Corporate reps were suppose to call us for a reimbursement, no calls. Day 21 the guys comes with the part. Over $2,000 dollars spent. They never called or reimbursed us. 21 frickin days. Only 2 contracted companies to fix these fridges. No reimbursement. The contracted company did not care. Stay away on any 5 year agreement in Miami.

Original Review: Dec. 18, 2015

I ordered a new Whirlpool dishwasher on 12-3-15 and paid for installation. The delivery was scheduled for Saturday, 12-12-15 and I was provided a 4-hour window for delivery. On Saturday evening, I received a call from Bailey's Logistics Services that road conditions were not safe and they needed to reschedule. I asked when they could deliver the dishwasher and they suggested Thursday, 12-17-15. Home Depot's delivery policy states they will call you the day before and provide a 4-hour time window. I did not receive a call on 12-16-15.

On 12-17-15, I attempted to contact Bailey's Logistics Service for a delivery window and was placed on hold for over 30 minutes. Nobody answered the call at their end. I then called Home Depot for an update and they stated the dishwasher would be delivered on 12-17-15 between the hours of 4:00 and 8:00 PM. The dishwasher was not delivered, and I did not receive any calls to let me know the delivery status or to reschedule.

They will not issue store credit or accept the return in any way due to recent fraudulent gift card sales. What kind of store policy is this where you can't even receive store credit for a purchase made with a gift card? Yes we had a receipt and yes the return was made within 30 days so we should get those funds to make another purchase in the store. We have brought this to the attention of the fundraising program and have asked them to remove Home Depot from their expansive list of retailers. We, on the other hand, have decided to go next door to Lowe's to continue our fundraising. Shame to coz we ALWAYS shopped at Home Depot.

After almost 2-3 hours of being on the phone with two separate representatives I was given a runaround and additional false information at various times (the recorded call or transcripts would prove and reinforce my case). It also should be noted: Nowhere in Home Depot's website and delivery checklist does it exclude delivery for lifting merchandise in or around a home... it's understood that this sort of work and service requires typical lifting of appliances etc. We've been deceived multiple times, inconvenienced, manipulated and harmed. We believe punitive damages should be awarded, complete and compliant satisfaction of order and service performed and an overall class act suit would be necessary to protect the general public from similar abuses.

The next day I received 3 emails confirming shipment, so called customer service. I thought it was strange the rep the prior day could not cancel the order without my receipt on an email, so I asked, and this rep told me, "No, the previous rep was not correct. There is an additional step," but she could cancel the orders. She advised she would cancel the 2 web orders and let the order through customer service go through. The next day I received the order, but also saw my bank account actually was charged twice for the one transaction. So I called back, and was on hold with the rep for 30 minutes as he researched what he could do, then transferred me to another rep there who stated the items were both delivered so there was nothing they could do.

She was honestly more combative than helpful. I reiterated I only received the one delivery. If I do receive the second item, so will have to take that back to the store for credit even though this was not my error. If I don't receive it, I'll have to follow up again with their customer service or dispute the charge through the card association. Absolutely awful customer service and a bad customer experience for what should have been a fairly simple online purchase.

Home Depot cards do not have an end date. I received no mail notice of the closure and now I am being told I have to unlock my credit and reapply. IT'S LIKE BEING RAPED TWICE. Additionally it's no small or easy process to unlock your credit. P.S. I have excellent credit history, especially with Citi, which is their bank for MC!!! This is especially a hardship if you are spending thousands and can't access no finance charge options but need a washer and dryer right away. THEY SUCK. NO CUSTOMER LOYALTY!

The installers arrived two weeks later and determined that the dishwasher was 3/4-inch too tall and would not fit--the delivery crew was supposed to check this but did not. Went back into the store and arranged to exchange the dishwasher for one that would fit. I am now being told I need to make two more appointments--one for delivery and one for installation again. I've cancelled the order and have decided to shop elsewhere. This ordeal is nearing two months and I won't be shopping at Home Depot again.

I decided to run a little experiment. How long would it take me to get my dryer fixed vs. using the warranty department. I had a tech out from "action appliance" on 11/28 at 4:00 pm who diagnosed the problem. $497 to fix the motor and thermistor. Had to order the parts and would overnight them so hey could fix the issue Monday. Turns out we needed another part so I had to wait for another overnight and issues was fixed 12/2/15.

Now the Warranty experience, let's give you an idea. I received a call back on the evening of 12/2 to state a service provider would contact me. The earliest availability of A1 appliance was Friday 12/5. The owner explained that they would have to come out, diagnose the problem, then order the parts which would take 4-6 days then they would call me to schedule again within 48 hrs. So let's add this up... 1) 11/28 call to Asurion. 2) 12/2 call from service provider to schedule. 3) 12/5 initial appt. 4) 12/11 parts received. 5) 12/13 fix dryer (if they missed the other part as the other company I personally secured them). 6) 12/19 parts received. 7) 12/21 dryer fixed.

So we are talking 23 days from claim to fix and even if they did not miss what the other company did it would have been 15 days. Compared to 3 days (one being a Sunday) for the other company and with the miss or 3rd appt 5 days. How is it that I should purchase a warranty when you not going to fix my appliance for nearly a month. What if it was a refrigerator, do we just eat out every night for a family of 5? Wow, even at McDonald's that's like 15*40 = $600 lost to the consumer in cycle time and lack of service.

I work for a large financial services company. My wife does as well. She runs the complaint department and all complaints are expected to be resolved in 72 hrs. I do process excellence work where we drive customer satisfaction through cycle time reduction and increased quality. I am baffled at the level of service provided when purchasing an extended warranty. This is a racket, no regulator, free game for greed and revenue and customer service is astounding.

Horst Schulze the founder of Ritz Carlton said in 1980, "the average person would wait 20 min to check-in to a hotel." Now, they will be frustrated after 2 minutes. I am not saying reduce your cycle time by 90% but 2-3 weeks is ridiculous on a major appliance. Do you not realize this is a service based company??? How could your customer service be so terrible? Please institute a process improvement program. Heck, if you want my help, I will donate my time for free so others don't have to experience this terrible service in the future. Sincerely disappointed!!!

I asked for the store manager and was told she was late getting to work and not available to talk to me. When she finally showed up, she would not meet with me face to face, but wanted to talk via telephone -- even though she was IN THE STORE AT THE TIME. Really? A customer that just spent a couple of thousand dollars there (I bought other things as well). I was told she (Jamie) was the store manager and someone named Keiko/Michael "owned" the store but he was at lunch. I thought Home Depot was corporately owned. He was actually in his office, as I overheard someone say, "Thanks Keiko" as they were leaving his office.

I was taken back to "manager" Jamie's office where she, once again, tried to explain that only one order was placed. I told her to look at the Visa batch settlement from the night I purchased the appliances. She had no idea what that was and kept going back to the store receipt. The "bookkeeper" had no idea either. This would have settled the matter immediately. Still no "Keiko/Michael" even though he was a few feet away in his office. Jamie called the corporate office to find out how to resolve the issue (shouldn't Keiko/Michael -Store Manager/Owner know how to resolve this issue?), and got the same response (multiple recorded messages) that any random person would get. No help. Still no Keiko/Michael.

I could go on and on. It's not over yet. I have filed a dispute with my bank, but I have a feeling that I will be spending a lot of time and energy on this issue. This Home Depot could care less about their customers and I would recommend that you go ANYWHERE but here. Costco, order on-line, anything but this store. Oh, as we were leaving Jamie shared that she too had used her debit card the week before at that Home Depot and was double charged ($10) and had to go to her bank to resolve it. Hmmm. This is on-going.

There are a few very thoughtful and helpful employees in this store but they are not supported by the management at all. I am grateful for these people that manage to hang on to their integrity despite the lack of it in management. I've owned a business for 20 years and the first thing management needs to say is "I"m sorry for this problem and I'm going to do everything I can to fix OUR mistake that has caused problems for YOU".

How is that fair? So I'm supposed to install a part that the delivery company damaged on my brand spanking new refrigerator. Wow, that's not good customer service. I should have followed my gut and went to HHGreg instead. By the way, I bought over $4k worth of appliances (ref, dishwasher, microwave and stove) at HD. I guess that's the kind of service that we get from big box stores. They make over 100 billing a year and they don't care about the $4k that I spent at their store. Will not buy any appliance from Home Depot ever again.

We started pulling out of the parking space and he gave me "the Bird". I pulled back in the parking space and walked inside to tell the manager about what ensued in the parking lot just a couple minutes prior. He took about 5 minutes to come to the pro desk where I requested to speak to him. During which the employee that flipped me off had enough time to go clock in and discuss the issue with the manager before I was spoken with.

The manager finally showed up and talked with me (with an attitude mind you) and asked if I had hit his car. When I explained that I hadn't he said "We can check the tapes!" At this point I knew for certain that the employee talked to him before I did. The manager didn't make ANY attempt to rectify this problem, only accuse me of hitting his employee's vehicle. He didn't take any of my information down to apologize or make any plan to make this issue go away. At this point I don't want to see this employee at Home Depot ever. He should be fired and so should the manager. Store #1551. Sadly this is the closest Home Depot to along with the Stapleton location and I cannot avoid coming here to buy supplies. ***Very angry still and this happened Oct. 30th!!***

So I pay $20 for shipping. Manufacturer fixes the problem without anyone contacting me, now I owe an additional $61.70. How is this even possible? I purchased what I was told was a warranty that would replace the item regardless. It's supposed to be a non-hassle warranty. Yet, none of this is covered?

I can understand if the cashier was not trained correctly and provided an incorrect description of the warranty. That happens. Yet, I was never told the manufacturer would fix the item. I was never warned of a charge by the manufacturer. If the piece of crap wasn't covered by the manufacturer then fine, I'll throw it away. I was never given that option nor explained what my options were, even AFTER asking. I was essentially given one result, ship it off. We'll tell you when they get back to us.

I will NEVER use Home Depot again. I have already destroyed my credit card with them and making it a priority to pay off. Once it's paid it's canceled. NEVER purchase this warranty.

Original Review: Nov. 22, 2015

I bought a gift card for my brother in law who never received it in his e-mail. I called the rudest and most ignorant people (HOME DEPOT hire people who care). I gave them the order # and credit card reference number and they told me TO EAT THE MONEY. THERE'S NOTHING THEY CAN DO. Terrible Home Depot! Stealing is illegal... Lowe's Home Improvement you rock! Home Depot you're a bunch of thieves... Terrible to steal from your customers.

Delivery was the day that totally made the crazy come out of me! The man came to my door while on the phone with his SUPPOSEDLY "WIFE"! I told him to meet me at the garage... As I open the door to the garage I saw a different man unload the truck. First the dry was slammed on the street then the washer! Horrified I watched as the man I meet slammed the washer on the street until the Styrofoam fell off! I have been waiting for the replacement that I had to be BRUTALLY rude before he wrote it on the paper that the washer was damaged on arrival! He took the pieces to the dryer instead of installing it... I am so ANGRY right now!

Went to Appliance Mart down the street; they matched the $348 and no "delivery charge". The sales manager at AM informed me that since HD went to this shipping policy for appliances less the $396; their sales have doubled!!! And so has the appliances sales at Conn's. Will now buy $5000 worth of appliances (refrigerator, stove and washer and dryer) from Appliance Mart or Conn's!!!

One of the items I purchased was on clearance and broken. I didn't notice it was broken until a few days later when I had a chance to get to it. Two days ago I took it back to Home Depot with my receipt and was denied the return. I was given a receipt with a number to call and a denial number. I called the number and was told that I returned too many items recently without a receipt and I am unable to return anything without a receipt. I explained that I had my receipt with the item I'm returning on it. I was told that because I purchased the item with store credit I would not be able to return the item. I explained that the item I purchased was broken when I bought it. I even paid $80 from my credit card on the same receipt so not all of the items were paid with store credit.

The representative said she was sorry but That is their new policy and I will not be able to return any item from that receipt. What!?! The store manager was very polite and offered to exchange the item (which is NOT Home Depot's policy) but it could not be done because they no longer carry the item. Hence why it was on clearance. I have been a loyal customer of Home Depot for YEARS but will not be shopping here again because of this policy.

My dishwasher went out a week ago and I went to Home Depot to buy a new one. My charge was declined. After that embarrassing moment I called customer service and I learned that Home Depot ran my credit again and learned I was late on some of my other bills. When I called, they said they randomly checked my credit and decreased my credit line because of being late on some other bills this past summer. I explained I was never late with Home Depot and I learned I have cancer and was hospitalized. They didn't care and lowered my credit with them to make it seem as if I used 95% of my credit line. This lowered my credit score because it appeared I was using nearly all of my available credit.

As a consumer with cancer, who is still fighting for my life, I will never purchase from Home Depot again. I had a excellent history with them. I have always been on time with my payments and I have spent responsibly. To decreased my credit line and lowering my credit score for being late with another company unrelated to them, is very underhanded. It was like kicking someone when they are down. I apologized that I was late and I corrected the lateness once I recovered... But I will not be punished and have things like this happen all because I got sick. Goodbye Home Depot and Hello Lowes!!!

Later I called online customer service to determine what had gone wrong and determine how to prevent it in the future. The store manager explained (through the customer service representative) that the information about who was to pick up the order was overlooked by the store personnel. If someone other than the person placing the order arrives to pick it up, instead of explaining that there is no mention of a second person picking it up, the customer service representatives in the store have been instructed to tell the customer there is no order in the system.

Summary: In order to save themselves the hassle, the store policy is to lie to the customer and/or the customer's agent. In the intervening months I have called online customer service twice more and answered numerous performance surveys, each time receiving no apology or rededication to ethical practices. I have discontinued my relationship with Home Depot, as there is really no way they can make me a satisfied customer again. Furthermore, if an applicant resume ever crosses my desk reflecting that the candidate worked for Home Depot, I will reject it with the knowledge that - at least in some stores - employees have been taught by their senior management that deception is justified if it suits your purposes. If the employee can lie straight-faced to a customer, then they can lie to their supervisor too.

In essence, although this company advertises a veteran's discount all year round, a large amount of the items they sell are not eligible even though they are not on sale. Veterans need to be aware of this misleading practice. It appears to me that Home depot is more interested in their bottom line than their professed nationalism of honoring the military veteran.

I then called GE on October 22nd and they told me they still do not have me scheduled for any appointment. I asked them how long it takes for them to get the request from HD for an appointment and they told me it’s right away. I called HD again on October 22nd told them GE still does not have me scheduled. They told me that they called GE and it was all set. On October 23rd I called GE to see if there were any cancellations and they told me that they do not have me scheduled for any service scheduled so I could not get on a cancellation list. This became very frustrating and continued that day with back and forth phone calls. I asked to speak to a supervisor several times with HD. Finally later in the day on October 23rd the supervisor with HD assured me that the appointment is confirmed with GE for Monday October 26th. I said to the man, “Are you sure?” He said yes. I said ok.

Monday morning October 26th I called GE to see what time the service man would be arriving and once again GE told me that they do not have me scheduled. This is totally frustrating. I called HD to let them know this and they told me, “Oh we are sorry there must have been some miscommunication”. I said, “You think...” They told me they would try to find a company to come out to service my machine. The week of October 26th they finally got a company there to look at the machine. When the company came they did not have the part, it had to be ordered.

The week of November the company called me and the part was in and I had to schedule them for Monday November 9th. So for 2 weeks and 5 days I was without a washing machine. I will never an appliance from HD ever again. This was a terrible experience and the way they schedule appointments is horrible. I do not think the customer should have to keep calling to see if there is a cancellation. Being told, “Oh well it was miscommunication,” was totally terrible customer service.

Then, it turns into just like dealing with contractors. Excuses and no one can tell me when they show up again. When I get really upset and start wanting to talk to bosses, they pull a big baby move and say they can't deal with me because I didn't pay for it (my father-in-law did, he loaned us money thru his trust and we are paying it back. The house is owned by his trust and will go to my wife when he passes) My father-in-law and my wife had very strained relations for a long time. This blew things up. So I had to deal with contractor like people, and then they dragged into a soap opera with my wife's family.

When I walked in, I went to the customer service desk and explained what happened. They called their manager in the back and told me to hold on a minute. The manager shortly called back to tell the person at the front desk that they are not allowed to give out more than one. I was extremely dissatisfied and just downright embarrassed. The guy at the front desk just said "I guess you'll just have to apply again". So all because I wasn't able to produce enough urine and was willing to drive all the way back the next morning, I don't get the job.

It has been almost two months since the initial claim. Our attempts to get the service fixed have been held up by the company stating they are "waiting on parts". Well, after four calls checking in to see where we are with the repair, we finally get a call back (10-29-2015). The repair is scheduled for 11-3-2015 between 9:00 a.m. and 12:00. It is now 11:47 a.m. on 11-3-2015 and I just received an email that our service is completed. The problem is, no one has shown up to do any repair work. I am tempted to see if the refrigerator fixed itself? This service ordeal has been a complete failure on the part of Home Depot and the affiliated companies. I have never seen such inept professionalism in all my years working in the service industry. One hand has no idea what the other is doing and the result is a complete failure of responsibility.

We have a contract that we paid our hard earned money to you, Home Depot. Your failure as a company to provide the service in a timely manner is deceptive and borderline criminal. To say I am a unhappy customer is putting it mildly. I have purchased thousands of dollars at Home Depot but this recent debacle has changed my spending habits for any future purchases. Someone needs to step up and take responsibility for this racket you call a warranty repair program!!!

LG has sent me the report but I needed to fax it to them! Now that I've done that no one can find it. But it will take them 5 days to find out if they have the paper work or not. Another 5 days... I have been patient. I have tried speaking to supervisors. LG products are junk and this Home Depot warranty is a scam. Their delay tactics are insulting and frustrating. All this company has done is shown their incompetence and just how little their customers mean to them. DO NOT BUY FROM EITHER LG or HOME DEPOT if honesty, good quality, and customer service are important to you.

Someone had made a mistake and they could not honor it either. They refunded my warranty purchase. I told them I was only interested in getting the extended warranty and they insisted it was out of their hands. I asked if they would refund or take back the washer and dryer since it was sold on a false sale (verified by them selling me the warranty after the 90 days) and all they would say is "sorry." I have written (emailed) their corporate headquarters and no one has replied - all I wanted was what I was promised and NO ONE cared enough to help me follow-up with anyone. Once the sale was done, I was left to fend for myself. Needless to say I have had to have repairs done at my own expense. I have not shopped at Home Depot since. If anyone knows how to get an extended warranty to cover upcoming years, please let me know.

Very unprofessional, looked like he was under the influence of drugs, he approached us with a slang of "WAZ UP!!" with a very bad attitude and kept staring us down. He almost seemed like he wanted to fight than do his job. Then I've noticed also there was some discrimination against us by the way we responded back it was an unexpected response to him. He almost seemed surprised that we spoke English and that changed a little his tone. This person seemed as if he wanted to hit us the whole time we were asking him questions about materials that we needed. We spoke to "Cat" his manager, or that least that's what he said his name was. He told us he was going to address this issue, but don't really know if he was actually telling the truth. Well at least this person seemed more attentive to our questions and seemed more knowledgeable about the questions on materials that we needed for our project.

If anyone doesn't believe my story, check their promotion details which their customer service agents have admittedly not read. I will file a complaint with the Attorney General in New York for false advertising. I have spoken to 8 customer service people and everyone one of them remains clueless how to do their job! Hint: Put yourself in the customer's shoes and walk the problem through. Needless to say, I got the flooring at Lowe's and was treated like a customer should be treated!

At the beginning of Sept, I noticed that the laminate floor in my kitchen was beginning to buckle up at all of the flooring tile joints. I then found water dripping into my basement from the hole in the floor that led the icemaker line into the basement. It also dripped all over my basement laundry table and washing machine. I again called Home Depot. They refused to help with this situation and told me I must deal with R.A.S. Delivery Services. I did not sign a purchase agreement with R.A.S. Services but instead with Home Depot when I purchased the refrigerator. My question is "Does Home Depot have ANY responsibility for problems with delivery services that they subcontracted to install an appliance that they sold to a consumer?" R.A. S Delivery Services then sent their service rep to inspect the problem and their rep, Jerry, refused to acknowledge their error in installing the icemaker.

R.A. S Delivery Services then demanded that GE Factory Services (Diamond Factory Services, now another entity entering the picture) send their rep to my home to inspect the damages. That rep charged me approximately $100 to properly install the icemaker and to issue an invoice advising that the icemaker was not installed properly by R.A.S. Delivery Services. In the interim of getting estimates on a new floor, I also had Home Depot come to my house to do a flooring measure to replace the damaged kitchen laminate flooring. When requesting a copy of the measure or details on how I could get an estimate on replacing the flooring, I was told by the store manager that they would not deal with this problem. He was very defensive and rude and refused to even give me an estimate on new flooring. (I can provide his name if necessary).

Basically, Home Depot refused to commit to their responsibility of the proper installation of a product that I purchased from their company. I would advise anyone who is buying an appliance to buy it through a company that will stand by both the product they sold to a customer as well as the service they provided to install the product. Home Depot's customer service was totally unacceptable and I would advise anyone purchasing a new appliance to buy it elsewhere. It has now been about two months that I have had this standing water under my kitchen flooring. I have had three flooring contractors advise me that the flooring must be removed ASAP to prevent the occurrence of mold conditions caused by the icemaker flooding of my kitchen flooring. I have contacted the Center for Disease Control regarding this problem as well and have found this to be a serious problem.

At this point I sincerely need your organization's assistance in getting this flood/mold situation rectified immediately. Please contact me below either via my email address or telephone number. I currently have an insurance claim pending against R.A. S Delivery Services for replacement of the flooding damage caused to my laminate flooring. I will also file a BBB complaint against R.A.S. Delivery Services regarding this claim.

When the installer came to install the doors, the doors weren't even drilled for hardware and no hardware accompanied them. My husband had to leave and drive the Home Depot to BUY the hardware so the installer could put them up. Super nice of them to give us $10 off that $30 hardware purchase. ARE YOU KIDDING ME??? I've never experienced anything like this. I have an entire house to renovate and have always been a loyal Home Depot customer for over 10 years with all our home improvement projects. Disappointing.

So I told this supervisor seven days is totally unacceptable to wait for service and I would like someone to at least look at my appliance within 48 hours. She then told me they only have one repair company within my area and that was the soonest I could have an appointment. I then asked to speak with her supervisor. I truly wasted my time there, because at the end of his conversation it was now Wednesday was the soonest anyone could come out. I will admit by this time I was plenty mad but I did not use any bad language or be disrespectful. I am very dissatisfied with the service and quality of the appliances which I purchased (4500.00) and (400.00) for 4 yr warranty. I will never purchase from Home Depot again and save my warranty money to pay to my own choice of local repair man.

I came very close to cancelling the order twice, and sincerely wish I had. I found out too late that the salesman lied about several things, and normally I would have been more attentive, but was distracted by a death in the family. I am waiting to see what our winter heat bills come to, as I'm not sure that these new doors are any better for heat retention than the ones they replaced. My main complaint is lack of transparency by Home Depot, and I will never use them for any purchase again. I thought they were reputable, but I don't think so now.

It took us a good 10 minutes to catch the attention of the electrical supply clerk who wordlessly metered out the coiled electrical stuff we needed without so much as a greeting or a word, even though we helped him manage the heavy rolls and tried to engage him. The phone rings constantly. Constantly. There are empty carts all over the store as usual, and it's hard to negotiate the aisles with a full cart. We were again disappointed to have to return to the store twice this week with merchandise that was faulty, mislabelled, or inferior. AGAIN. I hope never to go again, the entire store is staffed by angry, incompetent, unhelpful people.

I had ordered 5 identical LED lights at $189 a piece. UPS delivered only 4, but also included 4 additional items from Home Depot that I did not order. I immediately called Home Depot online and the rep assured me he would refund the cost of the non-delivered LED light even though UPS said they had delivered it. In addition he told me to just drop off the extra items at my local Home Depot when I had a chance, since he could not figure out why the extra stuff was mailed to me. When I returned the extra items to my local Home Depot and inquired why I had not been reimbursed $189, the store's customer service was nice, however, all they could do was put me on the phone with a Home Depot online rep again. This is when I was told they didn't refund me because they didn't believe me!

After much insisting on my part, the rep finally decided to give me a "one time" exception and refund my money, however, I no longer trust Home Depot, so I'll be watching my account like a hawk until they refund my money. Remember, they had already told me once that they were refunding my money while choosing not to. This is even more amazing in that I do so much business with Home Depot (on the order of $100,000 over the past 10 years) that you would think they would give me the benefit of the doubt and trust me when I tell them UPS did not deliver the 5th LED. And if they really believe UPS so much, don't they find it strange that UPS did not tell them they delivered 4 extra Home Depot items to me?

I always pay my bill but it's hell every time hence the reason Citibank and Home Depot has the worst reviews of anyone online. I have NEVER received a correct bill, have NEVER been able to log onto "myhomedepotaccount.com" and never had success paying a bill on time until the due date is past which incurs interests charges. It's like they have it designed to refuse payment until it's late. Even if you pay in store it wont accept payments on time or delays payments until it posts one day late. Even if you pay in advance by a whole month you're going to get ** either way. I'm paying the balance this month then sitting on the phone for 4-5 hours just to disconnect my account.

Spoke with manager and said they scheduled a service visit. Technician came out and said they were going to replace refrigerator and provided exchange number. Told me to wait 3 business days to call on replacement. Called 3 days later and Home Depot pointed to Samsung indicating that it was a manufacturer buyback and they would replace it. I called Samsung. They said they needed paperwork from service center. Service Center still playing recording and not answering phones. Called Home Depot. They said I need to call service company and get them to send paperwork to Samsung. Samsung has called multiple times to check if I had been able to get the paperwork from service center meanwhile Home Depot has done nothing to help and is using a service center without a working number and telling me to work with them. I literally want to throw the refrigerator in the middle of local Home Depot.

Original Review: Oct. 14, 2015

I purchased a Samsung washer from Home Depot along with the Protection Plan. Just after a year of owning the washer, the front seal started wear and began to have a small slit in it (where water would come out of). I assume this is from pulling clothes out of the front load washer so much. I notified the insurance company, they finally sent someone out to look at it and the repairman said that he sees this problem a lot and that they will send the report to the insurance company. They provided me with a copy of the report and took some pictures.

The insurance company never got back to me and I had to call multiple times until I got a hold of someone who told me that my claim was denied because the whole seal was bitten off by a dog. I told her that that description was completely incorrect and she told me that she would escalate the issue. I called back after a few days, got hung up on many times. I called again and the man named Tyler who was so incredibly rude, he told me that his report stated something different (Physical Damage), even though I had the same report in my hands. He told me "Let's just disagree" and he is not changing his mind. I asked to speak to a manager and he told me that it wouldn't change anything and hung up on me.

I have the original report, pictures and a 2nd opinion and they still will not change their mind. Their report is obviously incorrect, the whole seal is still on my machine but with a small slit in the front from wear and tear. I hear this a common thing for them, to just turn everyone down. I will never buy from Home Depot again.

It's been 3 weeks and we are still waiting for claim approval on the refrigerator. None of the 4 technicians put in paperwork nor would give us paperwork so we have no backup. Numerous phone calls to Home Depot Warranty plan and no solutions. Seems we all have the same issue and wondering when a class action suit will be filed. WE WILL NEVER PURCHASE APPLIANCES FROM HOME DEPOT. NOR WILL WE BUY AN LG PRODUCT AGAIN.

I brought the generator home unboxed it, and installed the bar and wheels. I did not add any oil or gasoline. Luckily the hurricane missed us and I decided to return the generator. After lugging the 200-pound generator into the back of my car I went to Home Depot for the return. When I arrived I was greeted by a blank stare from one of the sales associates behind the counter. She asked me what I was doing with the generator. When I told her I was returning it, she immediately got hostile toward me. In so many words, she grumbled to me that generators were not returnable especially if they weren't in their original box.

Then she told me that there was a pink piece of paper with return policy instructions taped on every single generator box. I told the woman that my generator did not have this piece of paper on the box. At that point she insinuated that I was lying. I immediately asked to speak to a manager. 10 minutes later a gentleman named Joe came down to assist me. When I told him what had happened, he asked me if I still had the box and if I did I needed to return it to the store. If I returned the box he told me he would give me my refund. At this point I was so agitated by the poor customer service from the previous woman and basically being called a liar that I just wanted my money back. I asked Joe if I could keep the generator in the store while I went back home to get the box. He told me absolutely no, that I had to bring the generator with me.

So now not only do I have to return home to get the box that I was told when I bought the machine that I didn't need, but now Joe can't go the extra mile and let me keep my generator for me in the store. I returned home, got the box and loaded into my car. I got back to Home Depot. Joe was nowhere to be found but there was another woman behind the counter that asked if I needed help. After a few grumblings from her I finally received my refund.

I have been a Home Depot customer for many many years now. I can assure you that today was the last time that I will ever shop at Home Depot. The customer service that I received today was horrible and I will make sure to tell all my friends, family, social media, and Better Business Bureau about how awful I was treated today. What a shame because I was planning on buying a backpack blower and a Christmas tree as well decorations with my refund money. That money will now go to Lowes.