Home Depot Reviews

My question is, "How many poor people have they taken advantage of?" For better quality I would be willing to pay 400-450 a sq ft which is well over the average but not close to triple the average. I will add one thing a small 2 x 2 window and some marble was incl. in their quote that is why we would of paid 450-500 dollars a sq ft which is still high, like I said before average cost to build high end is 450-500 dollars a sq ft. For 700 dollars a sq ft you could get solid gold fixtures tiles etc. and have everything imported from Italy. I knew going to Home Depot I would be overpaying which I was prepared to do so but I refuse to pay triple the norm. I'm hoping that people who are unaware of what things cost educate yourself before you spend your money foolishly.

I called again and I talked to the manager asking him to give me a hand finding the lost receipt but he yelled at me on phone "Sir, we sent the email to you and if you have fax we will send it for you". I gave him my work fax and I have never received anything from them [Home Depot of HEMET]. However, I chat with a customer service representative on Home Depot main website. She was extremely helpful to me and she entered their website and sent me a copy of this receipt. She also told me that they were sending to wrong email address Although I begged them to review the address with them but they did not hear from me. I am sorry to meet such careless employees and managers in this era. It has been well known that customer care is a priority. Thanks.

She transferred me to Home Depot store manager in Paterson New Jersey and I want reorder stuff with discount. She told me I have to get stuff and we going to discuss discount. I'm concerned how she's going to give me discount after I get those stuff. I asked Lady how she's going to give me discount and I don't get answer. I cannot understand why she can't reorder new stuff with discount and put loss on GE let them deal with. Very important message don't use Home Depot if be negative star. I will use negative star. Anything but Home Depot.

We ordered another floor with Manager involved and they checked for stock and guaranteed to be there on Jan. 25th, we got update yesterday that it will not arrive till Feb. 7th. Again no one followed up. No one called. I called corp again, was transferred back to the store and was told that "we don't know why they did not ship right away." When I called they insisted I order then and there. I gave cc info over the phone and order even though we were traveling to make sure we get product in due time. Again same runaround. No answer. So my advice to anyone dealing with HOME DEPOT they are just a middleman. They do not carry flooring in stock. Buy either what's in stock. If special order do not remove carpet or any flooring windows until you actually get confirmation email stating that product has arrived.

So here we are after two weeks of carpet pulled still no flooring to show. I just want to add an advice to the store that have your staff check with vendor prior to offering date. And for any reason if your vendor miss the deadline, have your vendor provide solution or you as middle person provide solution instead of just offering to cancel the order. Even after placing another order and promising the arrival date we are still out in Feb. What was the gain of canceling first order and placing new one. Home Depot needs to revisit their vendor service and offer better solutions to their customer.

I got a letter one day, then next day got one Home Depot, but I thought I was approved. Home Depot Brookhaven Mississippi 39601 or 39602 thanks. I appreciate your help. They ask username and password but like I said I really was held up in my phone and so worried about the people who need me. Customers are people who I call supporters, thanks.

I find it extremely unethical of that guy to make such a suggesting. I have been cheated out of $380 because I decided to take the word of the Home Depot employee, and stuck with store credit to a place I never step foot in. I have/had receipts for all the transactions. I was not aware of the policy that things could not be returned from store credit. I am outraged at this again, lack of ethics. Pardon my french but ** you Home Depot.

When I did that the next day I got the run around from one person to another - all saying they had no records of who called me the previous day, nor were they able to see my letter and there was nothing they could do other than transferring me to another department. It was like every time I got transferred I was put on hold and the person probably took his/her break to come back to tell ‘em there was nothing they could do for me. The last person I spoke to could only offer me to talk to the first department that I spoke to at the beginning of the call - and that couldn't help me. On one occasion it was brought to my attention that it was my own mistake since I should have checked my paper statements that would have outlined that I was at risk for having to pay the "deferred interest".

I am sorry but I pay my bills online and never was there an alert or big red banner showing up when making a payment saying that “If you don't pays this amount by this date you are subject to paying deferred interest in the amount of almost $9,000.00 by date,” so and so. Nobody has been able to explain to me why that is not clearly disclosed online. This is a very well thought out trap to get people like myself stuck in a very difficult situation and with no way of getting out of it. And the way they have it set up internally when you call them is so that eventually they expect most people to simply give up.

Nobody you speak to will give out anything other than their first name. This is completely unfair and predatory lending practices. I hope anyone reading this post will refrain from applying from credit from Home Depot and also from doing business with them. I am sure they have their behinds covered in the fine prints but the failure to clearly disclose the terms/penalties of the loan has to be borderline fraudulent.

We decided to cancel our order and went to a competitor. The competitor (Lowe's) were absolutely professional and called different vendors to see if one could do the install the same day. Needless to say, it was done. I have always had reservations about Home Depot service in general but this sealed their fate for me. I am not shopping there anymore. To sum it up, the overall price of the heater plus same day install was cheaper than what I was going to pay at Home Depot. Unsatisfied consumer!!

At one point, in the master bath (toilet area) the resource damaged my walls to the point I had to call in a painter to fix the drywall and re-paint (I was re-reimbursed for this however the inconvenience was mine to bear), the resource that was sent to put the molding back in place felt there was too much damage for the old molding to cover the wall. Once the bathroom was fixed and repainted new molding was ordered and as it was installed the tile and the walls were scratched in several areas.

The tile was not cut in the areas where it needed to be i.e. closets and next to the shower and the resource simply left a large amount of grout in those areas. There is a certain degree of lippage and the tile is very difficult to clean. It is too rough for a swifter or sponge mop and is very wet and stays wet after it is cleaned. I am now concerned about the foundation in my home. The only communication that comes from Home Depot or US Installations is to deny that any wrongdoing occurred.

Electrical wiring is not something to take lightly. Lives can be lost if the wrong information is shared. Employees at the Bloomfield & Clifton Home Depot shared inaccurate information. After I called Liz **, manager, Clifton Home Depot, she stated there were 6 electricians on staffer (after I told her we were told there was one). She then claimed she asked these individuals if they spoke with my husband. They all denied it.

On 1/5, I returned the 2 faucets to the store I bought them at, and the cashier put the RTV stickers on them. Cool. I still needed more faucets, so I went to the HD on Bustleton Ave. I bought over a dozen there. Opened them all up today. One looked like someone tried to carve something into it. Another was all scratched up, even looking like a tool was used to remove the aerator. Mind you, all of these faucets had the straps on them. Needless to say, I was quite livid. That's 4 used/switched faucets sold to me as new, in just 3 days!

Here's where it really gets interesting. Today, I called customer care at 5:47 pm, and spoke to Stephen. At one point, he blamed me for not opening the boxes in the store. ("If I was a consumer, I would have gotten a manager, and opened all boxes.") He also accused me of trying to scam the store. ("If you have the receipt, and if the contents match the picture on the box, you can return it to the store you bought it from for a refund.") Wow. Just, wow.

So, the store re-strapped some used/damaged items, and sold them to me as new (fraud) and, after blaming me for not opening & inspecting everything before I bought it, and suggesting that I'm running a scam, CUSTOMER CARE tells me I get to waste an hour and a half plus, and they'll do me the favor of giving me my money back. I'd had enough when he told me "I've given you your options for resolution. Do you have any other questions for me?" Really?!? I hung up at that point. I called back, hoping to talk to someone with some sense, but the call center had closed due to the weather.

When we went in with our blueprints, she ended up putting the wrong sized window in the kitchen so when the company who is going to install the cabinets went to measure, everything was off-center. That was another 1.5 hour meeting with Myrt so she could fix what should have been done correctly in the first place. We met with Myrt at the end of November to finalize all of our cabinet sizes and sign off that we were good to go. We got a quote on cabinet install for $3600, which she said was subject to the final measurement. Once we met with her and got all of our stuff figured out, she told us we couldn't order the cabinets yet, because they can't do the final measurement until drywall is installed. She never told us that, so we were now set back two weeks to wait for drywall to be installed.

Once that was all finished, she told my husband we would have to meet with her AGAIN to finalize everything. When my husband went in to meet with her, she gave him the cabinet install total of $4800 (original was $3600). That is a 33% increase from the original quote when NOTHING changed in the cabinet layout. When our contractor asked her why the install increased 33% from our quote, she said we had 2 more vents that needed to be cut out for. So we are paying $600 a piece for them to cut out vent holes in our cabinets? I think not! In addition to all of this, we were told that even though they are installing the cabinets, we have to get them from Home Depot to our home. So we are paying all this money and they won't even deliver them. They got my husband to pay AN ADDITIONAL $60 for them to deliver to the home.

The final point I am going to make is that she had given us a quote at $10/sq ft for our countertops, if we installed them. In the end, we decided we wanted them to install them - our price went up to $28/sq ft. When I asked, she said the countertop was on sale when she quoted us originally. I am livid and will be calling the store manager, as well as their corporate office, to inform them of this hilarity.

I waited until 5pm and no one called, so I called back Home depot again. I was put on hold until 5:24 pm before I can finally speak to someone and was told "the delivery company is a outside contract, not part of Home Depot and it closes at 4pm so it is up to the client to call back the next day during work hour to find out the problem and to reschedule!" I was very upset and shocked by how Home depot treat their client! I then called back again and asked to speak to a supervisor. I got directed to Michelle at Home delivery support in South Dakota. She did some search and told me that "since there was never a truck assigned to the purchase, there was never a delivery to take place". Moreover, the delivery company told her that "they could not locate the item" so I need to contact my local Home depot to resolve the issue.

I made a purchase at Home depot, a company I thought I could trust, not knowing that once Home depot collected my money, everyone I spoke to tells me that it is no longer Home depot's concern whether my purchase was delivered or not, and everyone just tells me that I should direct my issue to the delivery company and the store that I made the purchase from, and unfortunately it was purchased online, there's no one I can turn to!!! I am extremely disappointed and angry! I wrote to Home depot and I called and I did online chat but so far no one reached out to me. This was a holiday present to my mother and now it is all ruined. I can never trust home depot and their poor customer service ever again!

She asked me if I could step aside so she could help other customers while someone called her back. I said, "No." I said, "Can you please just charge me for the 1/2 inch so I can be on my way?" (the one I had was the 1/4 inch) but she said no. Then she called the manager and the manager didn't know what to do, and about 15 minutes later I was really impatient, and I asked the manager to please just charge me for the 1/2 inch so I could be on my way. After 20 mins I walked out with nothing and I am never going back to Home Depot because this is not the first time I have had bad experiences with their customer service. I am glad there are other better alternatives.

I felt so embarrassed because as a buyer view point we all look at best deal. But she had no right to make a point on our buying. Then I ask her to call manager, she came and said that we have to contact manufacturer or "you can get part to repair it." I said "ok," then she took me to the part department person. Well bad luck, the part department person said, they don't carry parts for Glacier Bay faucet.

Well, manager was still standing there. I complaints about "Adihel," name of employee, and mention "why you sell the cheap product if it is not a good quality." She said, "customer like cheap product." But I said she has no right to say me those words. Manager didn't apologized. I just left with all the bad experience. I been so loyal customer and brought all the stuff when we did renovation from Home Depot. But from now they lose the customer and I will also never recommend it to anyone!!! I really want someone to get back to us.

I was given another number to call and finally got a new delivery date. 2nd delivery - the appliances were unloaded at my home and I was informed that I had ordered the wrong pedestal for my gas dryer. I informed them that I had been sold the wrong pedestal by the HD salesperson. They advised me to "refuse" delivery of both the dryer and the pedestal and to go to the store and order a new set. This I tried to do – the store told me the dryer had now increased in price and both the dryer and pedestal were backordered until late January. I asked the salesperson if I found a pedestal elsewhere would they install the dryer. Of course, she said. Next day, I found the pedestal at Sears. I called HD and again with the robots and couldn't get a delivery installation date for 2 weeks. I again verified that I had a pedestal from Sears and would that be a problem with the installation. Again the answer was "no problem".

Yesterday, the delivery people called to confirm delivery and again, I informed them that I already had the pedestal – "no problem". Today, 3rd delivery the delivery/installation person refused to fit the dryer. Reason given - we didn't purchase the pedestal from Home Depot. This pedestal is just a drawer. It doesn't require any electrical or gas connection. It is just a drawer the dryer sits on! I called Home Depot and after an hour of telling my tale they backed up the delivery/installation person saying I should call Sears to fit the dryer that I purchased from HD. I gave up and hired a plumber and he installed it in 20mins. I will never buy an appliance from HD again. I am delighted with my choice of product but HD's incompetency has soured the entire experience. We shall see if they refund the money I paid for the wrong pedestal and installation fee.

On Saturday, December 10, 2016 at about 1230 hours I contacted the same number and I was advised to contact Home Depot again. This time I did get help. This is a few years later. A technician arrived at my home to look at the issue but I was not home at the time. But my sister-in-law was there and she called me telling me the technician had some question. He asked me if something had fallen on the washer. I told him no. Nothing has ever fallen on the washer. He contacted my wife also and asked her the same thing, and she advised him the same thing, which nothing had ever fallen on the washer and it started internally. The technician didn't fix anything and conducted a report stating something fell on the washer door and was not cover by the warranty.

I called and complained about the report, and I was transferred to numerous answering machines set up by the Home Depot and to the LG repair company. When I finally got to talk to a human person I was advised a different technician was going to go to my home to get a second opinion. Today, Friday, December 16, 2016, at about 1:52 PM hours, I received a call from the Home Depot warranty company advising me there was no one in my area to go to my home to give me a second opinion.

I feel much disrespected, insulted, and distrust in this matter Home Depot and the LG company does business. First you sell me a product was the sales representative explains as if I'm buying a great warranty but it was a lie. Home Depot truly your tech guy whoever he is has been giving you false reports. I will not recommend any of my friends and family to buy a warranty from Home Depot ever. I will never recommend an LG product also because the washing machine door came with a defect and you don't want to fix it. I hope everybody can read this report and follows, and agree with what I feel. Thank you.

Just so happens that it doesn't matter what you do or say. They only have one speed, SLOW... The going time frame to have anything fixed is 2 weeks. Imagine here it is Christmas time and I cannot bake anything and not only am I spending money on presents I have to now spend money on eating out every day, not to mention having to throw away all the food in my refrigerator twice now! The only thing they are good at is saying "I'm so sorry, I understand your concern..." Ha! Do you really??? The Warranty program to me seems like a scam! They don't care about us or something would have been done already. Oh yea the part finally came in today and I get a "We will call you NEXT WEEK to set up a time to come out and fix..." MERRY CHRISTMAS.

I wanted him to just acknowledge the fact that there should be some warning on the can stating to be careful that surface may be slippery for some time after painting. I am sure someone could argue that we should have known this, but since we hired a painter to do the work we figured he would have said something also. Anyway, we thought the manager was very rude and at one time said "I don't care what you do with the paint". At this point we figured it was not worth our time to continuing talking to Greg. I would like Home Depot to improve their packaging and state on the label somewhere to be aware of the paint being slippery after painting.

They were willing to give me the same discount off another grill that was higher in price and we would have to pay the difference and go to the store to pick it up. The nearest store is a 45-minute drive each way. No help there and I would have to pay for the new grill while they try to figure out what happen so I would be out the money for two grills plus travel time and all they can say is, "I'm sorry". Never buy from you again online or in store if this is how you treat your customers.

So far the last 29 returns over the past three months I was give a store credit card... This means all the purchases I do online I cannot use these worthless cards. It also means that I have to use good money out of my pocket to pay for the credit card bill when I returned the items and lost all that money. I have 385 dollars in store credit cards that I cannot use because I do not want to give them to my workers. I cannot keep track of the bills then. I want the credit back to my credit card... Simple easy. Lowes has no problem doing that even with no receipts. If this cannot be fixed let me know and I will just cancel the credit card as it is costing me 2x on every item I buy.

The young man from the self checkout yelled "I guess I will help you." He was not happy, but did assist us. It was overall a horrible experience, and we have yet to return to that store. It is actually embarrassing to be treated that way. I would travel before I went to a business that treats its customers with such lack of respect. I have tried multiple times to reach out to customer service explaining I have some information that would help their business standards, yet I have not received anything back in response.

GA Appliance Repair did arrive around 3 PM and found the unit needed a control panel replaced. Today, 12/13, I receive a call from GA Appliance Repair saying the control panel is on backorder from GE and should be back in stock on 12/22/16. I explained that was a problem because I have family coming in for Christmas and they are staying in the basement, and that I need this fixed. Home Depot called me at work today, 12/13, and didn't even seem to know GA Appliance Repair had been out, and I told HD I needed a resolution other than maybe the part will be available on 12/22. All I get from Home Depot is "I'm sorry and I apologize," which isn't fixing my unit. Terrible service for which I paid extra for!

I had the rep speak to a manager Mia at the Home Depot in Alameda 94501. She left the Rep dangling on the phone and walked away to speak to her to the store manager. She returned and exchanged the battery for me. I was given direct instructions that this is only a one time deal. My complaint is that Home Depot should not make the return such a long and frustrating ordeal. They should change their battery policy so it would be more in line with the manufacturer's warranty. I understand Mia, and the return cashier are just following store policy, but eye rolling and it not my job attitude is demoralizing. My final remark is never buy a Car battery from Home Depot!!

When I asked for store credit they offered me $100. THAT DIDN'T EVEN COVER MY PAINT PURCHASES ( I had bought a total of 5 gallons Behr Marquee paint). I filed a complaint with the corporate office which was an even worse experience which resulted in the "customer specialist" saying I was lying about my experience and how large our basement was based on my paint purchase... hmm I didn't realize the manager of this store AND "customer specialist" were painters. Oh and her answer for when I stated I bought 5 gallons but 2 were different colors was that is why they couldn't offer me more store credit and they DO NOT back their paint mixer machines.

When I asked to be transferred to her supervisor (3 times) she refused all 3 times stating she was the "highest in the department." Sorry lady, I know you are NOT the end all be all to the customer care department. Such a joke. We were going to do a kitchen remodel, re-do our deck, and get all new doors from Home Depot. It is all going to Lowe's now! Oh and we had ordered $3,000 worth of tile from Home Depot. Which they conveniently couldn't cancel in the store when I requested it be canceled.

I have now called about 4 times and have gotten an different "back in stock" date each time I call. First call after noticing it had not been shipped yet was told that it would be back in stock on Monday 12/5/16. I was ok with this since there was a chance I could still get it by 12/9/16 or early the next week. On 12/7/16 when I noticed it still had not been shipped, I call back and was told that it would not be back in stock until 12/30/16. I then tried to find Hampton Bay manufacture to check with them directly only to find out they are a subsidiary of Home Depot and basically one and the same. After stirring over this for a while I called back and asked for my request to be escalated and got to the resolution department. Woman was nice enough to do some extensive research into my issue and came back and advised that she was informed that the product would not be back in stock until maybe February or March. Are you kidding me?

As you can imagine I am quite furious that a product that I order that was supposed to take to weeks to get (verified on my receipt and by resolution department) could take up to 4+ months to receive. They then tried to tell me that if the product was not back in stock within 30 days that they would cancel the order and my card would not be charged. I insisted that the order not be cancelled since I had already purchased the propane tank, covers for all 5 pieces and a new drill to help put together (recommended on a review that I read before purchasing it) and I got a great deal on it. If they cancel the order, there is almost no chance I would be able to get the product at the price that I ordered it for.

I personally think someone made a mistake on the sale price of the product and now they are trying not to honor it. Will wait to see what happens and when it is delivered but as a new card holder to Home Depot (purpose of getting the credit card was to purchase the set) I am extremely disappointed in the current status of this order which was my first with the new credit card.

The 5th time they noticed the refrigerator had water moisture coming out from the back which ruined my wall! So they again sealed the ice maker again and sealed the back of the refrigerator. Keep in mind I paid over 2k to have someone seal the inside and outside of my refrigerator! The 6th visit the guy tells me it's making SOME ice and the noise will go away with a replacement of the housing of the water filter. Now they are claiming it's been fixed and the noise is a different problem. Anything not to replace a lemon refrigerator!!! I will never shop at Home Depot again! They just washed their hands clean of me and let Asurion take advantage of me.

3 repairs makes it a lemon and still they did not replace it and Home Depot stood by their decision! I have even contacted Mr Menear the CEO of Home Depot and he had Ellen call me to tell me that they (Home Depot) are not in the Warranty business and have tried telling the Asurion to replace my unit with no avail! What a way to treat your customers!!!!

This is Home Depot's responsibility. Period. The delivery person who removed the existing refrigerator and disconnected the existing water line DID NOT ensure the water valve was properly turned off. The shut off valve was working properly when they arrived. I have no idea what the person did to the valve when they disconnected the water line. I've had significant damage to flooring, subflooring, and drywall. I had to hire a water mitigation company because there was so much damage.

I have been a loyal Home Depot consumer for more than 10 years using Home Depot as my primary source of supplies and products. I have spent 10s of thousands of dollars on other household major appliances and other minor items. I have had a consumer credit card with Home Depot for years and have within the last three years purchased: 1. Refrigerator - $750 (July 2016), 2. Flooring - $2,289 (April 2016), 3. Heating and A/C unit - $6,450 (February 2015), 4. Electric Range - $1,983 (September 2013), 5. Miscellaneous purchases on personal debit card - >$2500 (2013-2016).

I am still paying for the flooring that I purchased in April that it is currently damaged because of the improper installation of the refrigerator. I must replace this brand-new flooring because of the damage although I tried in vain to salvage it by hiring a water mitigation company as soon as the water damage was identified. But all this loyalty has gotten me nowhere. I received the run around from: Home Depot Customer Service - WILL NOT RETURN MY CALL, PTG Logistics Headquarters - DENIED RESPONSIBILITY, PTG Logistics insurance company Electric Insurance - DENIED RESPONSIBILITY, PTG Logistics local office in Seaford, DE - DENIED RESPONSIBILITY, PTG Logistics subcontractor who made the delivery PND Logistics, Atlanta, GA - DENIED RESPONSIBILITY.

NOTE: Home Depot and their third party logistics company, PTG Logistics BOTH have the same insurance company which is not really an insurance company, they just process the claim. It's a circle jerk when you want to make a claim regarding a delivery issue. First, Home Depot tells the consumer to call Electric Insurance to get a claim started. Really??? You are responsible for delivery yet I had to start the process. Then the consumer is told that it will take 24-48 hours to get the claim started before anyone will call you back. When no one called me, I had to call not only Electric back but then I had to call the 3rd party logistics company, PTG Logistics who made the delivery. I actually had to call their corporate office to get someone from a local office in Delaware to call me.

Then, and this is the kicker, I find out that PTG Logistics has subcontracted the delivery to yet another business out of Atlanta, PND Logistics. When I tried to call PND Logistics Point Of Contact, that person's voicemail was FULL and I couldn't even leave a voicemail for a callback. PND Logistics ultimately refused to file a claim for the damage.

This is beyond acceptable and it needs to stop!!! It is Home Depot's responsibility to make my purchase right by paying for all the damages incurred. The last time I had contact with Home Depot's Customer Service, I specifically requested someone from Home Depot to call me. I have submitted a request to customer service for support on at least 3 occasion in the 45 days. I emailed customer service on Nov 7, Nov 17, Nov 23, 2016 and have NOT once received a response (today is Dec 7, 2016).

I am done with Home Depot! I would not recommend Home Depot to anyone. I am warning consumers who have a delivery from a big box store. The delivery is not being made by the store you made the purchase from. The big box store has contracted the delivery services and you are now dealing with a completely unknown service provider. That provider may have then further subcontracted that delivery to another party. Therefore: You have no idea who is walking into your house. You have no idea what kind of training they've received to perform the installation you thought you purchased. You have no idea if that individual has had a background check. You just have no idea.

On 12/3/16, after explaining my conversation with the C.S. department my mother asked that I take her to the store. Victoria, the customer service associate assisted us with our problem. My mother, who is 81 years of age explained to Victoria that it was purchased a year ago. She took the receipt and the original card that was attached to the tree and asked if we had the tree so to exchange for a new item. We explained to Victoria that since it, San Antonio was in the midst of heavy storms, we wanted to make sure we could exchange it before we hauled the tree to H.D. We left immediately home and retrieved the Xmas tree and returned to H.D. By the time we returned to H.D. the weather was even worse.

Once again we went up to the counter, Victoria waited on us but this time noticed that it was last year's receipt. She turned around and spoke with Ruben **, who evidently her boss. He looked at the receipt and said they couldn't do anything. We explained to him what we just went through, mentioned the fact you give a return policy on something that you use typically only 1 month. While my mother I were standing right in front of Mr. ** he started to complain about an employee's break, a cashier not doing something properly and then yelled at someone for some miscellaneous problem. He finally came back to us and said that all I could do was to call the manufacturer. I asked for the store manager number and divisional. He gave me a 1-800 number (surprise, surprise) for the manager's contact and never gave me the divisional.

While still in the rain, but in the parking lot, I called the 1-800 number. After maneuvering through the maze of numbers I finally spoke with Stefon in H.D. Atlanta Customer CARE Center. I asked to speak to the manager, Stephanie **. After at least 25 minutes he came back on the phone and said that he couldn't get through. He said that he requested that she contact us directly and to give her 48 hours to respond. Before hanging up I asked that he write all the specifics of my case so that she would be aware of my complaint. A case number was issued.

On 12/5/16, I called the 1-800 number AGAIN and spoke with Leticia **. I explained to her that I was asked to call back on Monday if the store manager, Stephanie ** didn't respond. She blamed Stefon for not documenting my claim correctly why she didn't call back. She asked me AGAIN to explain my situation. I was now angry for the mere fact that I was waiting my time if no one was responsible for anything in this company.

The following was discussed: original confusion on buying a warranty on a Christmas tree, original date of purchase was discussed during FIRST trip and gave OK for return, no eye contact with Customer Service Manager on SECOND trip, currently blaming error on behalf of the agent from Atlanta documenting my original complaint. Ms. ** was probably the least helpful if not the most confrontational of any of H.D. representatives. He started to use words such as "assumption" and "re-hashing" whereby I knew it was time to say goodbye to Home Depot.

I called my 81-year old mother and asked that she cut up her card and then called each of my brothers and sisters and asked that they do the same. People...this is a new world that we are living in. Be smart. The days when retailers backed what they sell IS OVER. You are better off buying online where they are more concerned about how you rate their services.

The store called the next day and said the grill was damaged and they would reorder it. NEVER heard from them again. Called last week and told, "yes it is here you need to come and get it". I told her I had paid for assembly and delivery and she said "we have no record of that". I said "my credit card shows you charged me for the service," and she said "well you can pay for it again and we can deliver it 12/3/16." So I paid again and guess what Home Depot NEVER delivered the grill and no call.

I waited ALL DAY at home for them, I called the store Sunday and was told "we can TRY to deliver Monday or Tuesday". I explained to her I have to work for a living and can't wait at home all day anymore. I told her to tell the manager I am filing complaints with BBB and online and with the corporate office, and she said "ok go ahead". And now it is Monday and NO CALL from the manager, maybe he got my money as a bonus from HD for Christmas.

GE has made two service calls, once replacing a water valve on the machine. My prior machine worked fine but I "upgraded" to this new appliance for additional features. The GE service technician claims this product will never work because I have a tankless water heater, even though there is no documentation of this through Home Depot or GE. GE says it is up to Home Depot to replace or exchange the product, yet Home Depot will not. I spent a lot of money on a high-end appliance that does not work from day 1, have contacted what I thought were the appropriate parties to address the issue, and no one will help or stand behind the product.

To my surprise the decking was not the product that we thought we ordered. HOME DEPOT had me contact the company representative. THAT WAS A JOKE!! I have got bids to replace this deck that we can no longer enjoy and can't afford to do it. I have been doing a little research and found this decking supplier has multiple lawsuits against them for the same problem. This deck will cost 16000 to 18000 dollars to rip off, get rid of and replace depending on material cost. My family has many rental properties and purchases a lot of products from Home depot. I have had two consultations with lawyers and they both say that I have to pursue home depot the for the faulty material.

Now again take off of work for a delivery of 1-4, we get a phone call at 4 saying two hours out. At 7pm after being on the phone for an hour we are told the truck is broken down and not going to deliver. Again call our local store. First speak with Carmelo the manager who tells me "I have been hearing a lot of this. I just don't think they want to drive down here". He then passes the phone to Brandon who can not answer any questions. Now back to Carmelo who tells me I have to speak with Erin who will be in tomorrow at 9am. So taking another day off to go to the store and get answers. Not only have I spent about 60k on the housing remodel through Home Depot but typically do one house every few months. I will no longer do business here no matter what the promotion they are running.

This time the driver told me that he thought he could get the truck to the house. He did in fact get the truck to the house, dropped off the replacement and picked up the damaged freezer. Then he couldn't maneuver the truck out and drove it across my yard. It happened to be raining and there are still deep ruts in the yard from the tires.

My next encounter with Home Depot stupidity is still ongoing. Last week I purchased a new Wall Oven and when the employee placed the order I asked once again to make sure that the people delivering the oven didn't try to bring it in a big truck. The employee told me that she had no way of noting that on the order but that the person making the delivery would call me the day before and that I could tell them then. I received a call but it was an automated message. I had to call the referenced number and wait on hold listening to crappy distorted demented hold music and when a human answered I was told that it was too late because the oven was already loaded on a big ** truck. She told me that she was going to cancel the delivery and reschedule to the middle of next week. Why can't these idiots communicate with each other so that customers (in my case, soon to be ex-customer) aren't put in these situations?

I got a message today from Waneda at corporate telling me my order can't come before the 9th, "if you wanna cancel go ahead." I kept the message cause they aren't doing anything for me. What kind of customer service is this? I'm going tonight to get my money back. The worst. I would rather get my furniture from rummage sale than to ever buy anything from them again. They do not care. Customer service is ranked a zero. Don't even wanna give them a star cause it isn't worth it. I wish I could post her message to me on my iPhone - um was used 15 times, very disrespectful like I was wasting her time.

Updated on 01/11/2017: Finally (18 days after contract signed), I told HD I did not care what color they installed - I would go to Lowe's, buy paint and paint it the color I want. Materials delivered 10 Jan 2017. Two different colors and no "J" channel. Called HD just before 2 PM to inform them of material shortage. Installer arrived this morning. "Hey, two different colors! I cannot do job without J channel".

Delivery driver arrives outside of the delivery time window, yells at me on the phone because the homes are not in numerical order (even though they are), then refuses to haul away old fridge even though we paid the extra $15 to have them do exactly that. THEN refuses to bring in the new fridge because the old one is in the way. Have to reschedule again even though the drivers were right there. It's been over a month and still no working fridge. Hopefully the next delivery attempt goes better. - Doubtful.

Been down south over 10 years and have order from Home Depot before and made sure and paid the bill but even if that was the case they should have made the delivery ANYWAY. What kill me the most that they stated they were in the (AREA). So Why Did they stop at the house if I was on the list? Anyway I tell you why. This driver that they hire are just too ** lazy to drive to a customer house that would have took five minutes to knock on a door and see if someone was home. SO NOW HOME DEPOT LOST ME AS A CUSTOMER AND APPLIANCE.

I called after I left to the store, waited 8 minutes for him to answer the phone, after two more minutes waiting, got hanged up. I went the second day to the store, ** was not there. Also waited more than 10 minutes for manager. Manager was too busy to come to the service desk, only talked to me on the phone and asked me to deal with **. That is the service from Home Depot. I would suggest any one if you still want to buy things from them, don't buy any open box items.

Three failed attempts to install my $1,000 dishwasher that I purchased almost three weeks ago. My wife and I took three days off from work and hours spent on the phone with many different Home Depot reps. I truly have never had a worse experience and will never shop at Home Depot again. Your customer care center has a million different prompts before you can even speak to a human being.

They called October 5th and we arranged for delivery on October 11th. The only time frame the courier could give us was delivery sometime between 9 am & 5 pm. Because we had a previous problem with a dishwasher delivery August 2015, and I had not heard anything from the courier at 4:15 pm, I decided to call for an update. I was put on hold and then told that they would contact the driver and that I would receive a call-back within 10 minutes. No call came and I called again at 4:50 pm. Once more I was put on hold then told the delivery time had changed to between 1:00 and 6:00 pm. The driver arrived at 6:30 pm with the door. My entire day was wasted waiting.

I waited for another whole week (Oct 18th) and then called to enquire about the shower delivery. Again put on hold and then after at least 5 minutes was told they would check on a shipping date and call me back. There was NO CALL. On October 31st I visited the London store and asked for help. A very nice lady in Kitchen/Bath tried to help me and made some calls. After 1-1/2 hours she informed me that the ship date was in 2 days - on Nov 2nd - but that it could take up to 3 weeks for us to receive the shower. On November 1st, I received an email stating that the ship date had been changed to November 7th.

On November 2nd I called to On-Line and spoke with a gentleman who was very pleasant and after about one hour on the phone informed me that the ship date was now moved to November 5th. Later that same day, I received another email stating that the shower had been shipped, no date was given. November 3rd, I received a call from someone requesting my card number who said that they were trying to put the charge for the shower through on my card and that it had been declined.

I explained that it was not possible because we have a credit limit of $4,200 and we had a zero balance since June 2016. The only purchases put on the card were for the shower and the door. The total cost for both these items including shipping was 2,579.20 which would leave us an available balance of $1,620.80 on our card. I suggested that it looked as though the shower had already been billed to my card. I was told to call the Credit Department to get the issue resolved. Citi credit agreed that our card had been paid in full in June 2016 and that the only charges since then were at approximately $3,400. They would check to see why the error was made and have it corrected.

I have spent a minimum of 2 full days of my time trying to get these issues resolved and still do not have the shower or any real idea of when it will get delivered. I waited for over a month before having old tub and shower removed so that we could prepare for the shower installation. We have no shower now and it has greatly disrupted our life. We had planned to visit my mother mid-November who is ill and in a home in Saint John, New Brunswick. Our trip has been put on hold because of this mess. Every day it seems we are told a different story by different people. Both our plumber and electrician have been very understanding and have rescheduled their time around the ever changing delivery dates. However, they have both told us that they have other work they need to commit to. This just adds to the stress and uncertainty.

We have been loyal customers for the past several years and have always suggested Home Depot to friends and family. We have spent over $10,000 dollars at Home Depot in the past year. I know this amount is insignificant to your corporate gross sales but to us $10,000 is a substantial investment. We are going into our 8th week of waiting for the shower and still have no confirmation of when we will receive delivery. We are retired and this has caused considerable upheaval in our home and stress for both my wife and myself.

I am requesting an answer from customer care with confirmation that the billing has been cleared up with regards to my credit card and with definite firm dates for delivery. We feel strongly that we should be given some compensation from Home Depot for our suffering. This project started out with enthusiasm and excitement over getting a new renovated bathroom and it is fast becoming a nightmare with no end in sight. I am sure you would agree that having to go to a friends house for a shower is not an idyllic situation. I look forward to a reply by return email. PS - We now have had 5 conversations with customer care and although they continue to promise delivery and say they will call back they do not and we still have no shower as of November 10th.

So I am sitting on the phone with them again and they just randomly picked another servicer Randy Appliance Inc 251-824-3179 and they don't pick up the phone just a voicemail and google pulls up no address and there is no website and the information had not been verified since 2014... So now I am being put on hold for over 1 hour and I am fed up with this nonsense!!! Please do not use them because the customer is not of their concern whatsoever. Save yourself the headache.

So, today, a month later, we have had Whirlpool out here THREE times to fix it. They told us that the computer board was defective. Home Depot customer service told us, "Sorry, we can't help you. We'll replace it if he's out more than 3 times." And Whirlpool just told me, "Home Depot will NEVER replace it" and that they just keep sending Whirlpool technicians out. It was defective the moment we got it, technician confirmed it was, and now we're stuck with a defective dishwasher. HORRIBLE HORRIBLE customer service... Go to Best Buy and don't buy a Whirlpool.

At Home Depot once you purchase a major appliance they have zero liability for the product. They transferred me to some Home Depot department for customer service and I got the same answer. All in all I spent 900 on a washing that doesn't work. Called the number for Samsung tech and they said I will hear something within 48 hrs to schedule appt. So who knows when some will get out there to diagnosis problem. It's brand new and never been used. I don't want it repaired. I want a new and Home Depot could care less.

All in all every other appliance place has a 30 return policy. (Lowe's, Sears and P.C. Richards.) My advice never NEVER BUY A MAJOR APPLIANCE FROM HOME DEPOT!!! Their customer care program is pitiful. I will be in contact with main headquarters tomorrow to see if they offer any type of compensation but after reading most of the reviews it's very doubtful they will help. Highly disappointed in Home Depot and will tell everyone I possibly can to stay away from Home Depot major appliances.

Next thing I found out was that because of this delivery issue HD had canceled my order without informing me. Since I had already paid $** had to restart the order and the clock which meant another month before windows would arrive at local HD and I would have to drive them to construction site. Because of this delay I had to dismiss the construction crew for a month, contractor had to entirely re-arrange his crew schedules and I came very close to not having this structure completed before access to property is blocked by snow (mountain property). We have recovered from this schedule problem due entirely to cooperation by the contractor. The only compensation we received from HD was the use of a truck for 2 days to transport the materials to the building site.

As part of construction planning also cashed in about $1200 of credit card rewards for HD gift cards in the standard $25 denomination. Main purpose was to purchase $700 wood stove. When I tried to order the stove (both online and in-store with help of customer service) it turns out that you can only use 10 gift cards per order through HD online for a single purchase. This policy is not described in any HD information online and in fact there is contradictory information available. I called HD customer service who tried to blame the issue on my credit card company. After every incidence when I replied to the customer service person she entered "case closed/resolved" despite no resolution. When I attempted to pursue this problem further up the chain ran into a brick wall of people who will not give e-mail addresses, last names or any other way of documenting their responses except for online chat personnel.

As a result I am stuck with about $700 of gift cards that I will either have to sell in secondary market or bleed off in minor purchase over time. My direct email to the HD general counsel office concerning the lack of upfront consumer disclosure on this issue has, as most other issues related to these transactions, been ignored.

On the positive side, the individuals at HD we have dealt with have always been polite. But they clearly have not been given the support they need to attempt to resolve issues beyond the local manager's access to small funds to deal with big issues. I understand that ConsumerAffairs has financial relationships with companies reviewed on this site that are also not clearly disclosed. However, if this service can get the attention of HD and settle my complaints I am glad to give them a chance before resorting to other alternatives.

You know, I'm not going to waste time here. I'm leaving. Why should I shop here. Thinking the "welcome" person might ask me, "How was your experience", or, "Did you find what you needed?" My short summary on this Home Depot... Ignorant, selfish workers who don't give a hoot about keeping customers or if they aid in bringing in a profit for this store.

Go and take an example from Customer Service in most European Places and weep! This is the bull you sent me! It should not take a "moderation" anywhere for complaints! Don't bother answering to my complaint and just get to work and make the Customer Service you are working on BETTER! You are not the people I have complained about!

It is about time that these big box stores are being set right by the customers here in Canada; they have totally perverted the trade of Hardware Stores and Lumber Yards. Maybe the young punk population is in acceptance of this miserable change in quality, but I as a senior am not and I am doing everything in my power not to shop in any, going out of my way to find small Hardware Stores at Hillhurst Hardware in Kensington! And for the rest! I don't give a flying **... about your Review Guidelines and any other garbage you are forcing on us. You are nothing but a social engineering company!

Home Depot's scheduler/expediter refused to take my calls. My husband had gone and talked to her. No help. I finally had to demand that she see me. She tried to get out of it. The young man at the Customer Service desk told her: "You need to talk to this lady." I still had to yell and threaten to get her to sit down and listen to me. I was told they couldn't replace the stove top, after getting THREE that were chipped. She told me that they didn't have one in my color. A lie. I called GE, got two more delivered, both chipped. I kept the one with the smallest chip; because my nerves were in such a shape (I'm 78 years old) that I couldn't handle anymore of their incompetence.

It took them two months, after two men came to measure for installing a wall, to figure out how to make a "template" for the opening to install it. When I called to ask when it would be done, they couldn't find a record of the two men having been here. I could've done it myself, by drilling a hole in the corners and using a small saw to cut from one hole to the other (a piece of wood about 2" by 24". The oven shelf slants down infront, faulty from the factory). A griddle, with shallow sides full of bacon grease actually slid forward and could have burned me badly had I not been using an oven mitt. Home Depot (once again) couldn't replace it because GE didn't make that color anymore. Not true. I asked, "So I bought the last one in the whole country?" They said, "probably."

I left a letter for the Manager (Sean **) with his assistant listing all the problems I'd had with Home Depot. He didn't reply. This week I made an appointment for the repair of a dishwasher, which won't drain. The appointment was for "between 12 and 4 PM". I got a call from the serviceman, saying I had an appoint between 9 AM and 12 PM to repair a "dispenser." He called me later, saying he couldn't do the job; because he had a bad back.

The next day I got a recorded call from Home Depot, telling me they were happy to inform me that my dishwasher had been repaired, everything had been thoroughly checked and was fine. I called the same number as before to make another appointment and had to go through another hour of frustration, while they tried to find the original one. Even though the recording answered as "Home Depot", the agent said I was talking to GE. After another call to the local Home Depot, which was another ordeal, Tammy called and said they'd made another appointment. We'll see.

After another 15 minutes, I asked another cashier at the same register for someone to come forward to clean up the spill. He said the cleaning crew had left for the day. He did not care and just stood against the register counter with his armed crossed. Wow! Then the couple just took off, letting cars drive through a pool of paint. I went to the front desk and asked for a manager to be paged, not one came! I hope you get several claims for paint on cars because of your company's total and complete failure to clean up a paint spill in the parking lot driveway which was right in front of garden entrance. Service is terrible at this store. I thought Lowe's was bad. See photo of spill.

We left the store without products, stopped for lunch. This incident really bothered me to no end and I got angrier by the minute. I told my wife that we were returning to the store and returning the items and I would never go back. We returned the products to Home Depot. I then spoke to a person there, (there were four others behind the counter and the "security person who harassed my wife" was close by watching. I informed them of what occurred, how angry I was that my wife was treated that way and considered a thief obviously because of her color and that I have never, ever, in all the years of going there had someone follow me. I told them I would never come back.

The security person then glared at us and walked toward us as we left the store. I did give him angry looks and stopped to face him off if necessary as I was boiling mad. My wife kept pulling my arm to leave, and we did. NEVER TO RETURN. It is a very sad day when companies PROFILE people because of their color but it does happen all the time.

My many years of being a content customer are now gone forever. Home Depot never has been customer friendly and their customer service is the worst. But this beats all. You know what? With all my anger and talk at the store, NOT ONE MANAGER or supervisor was called over to try and calm me or to try and deal with the situation... Show you how they are. SO, BE AWARE. HOME DEPOT MAY BE PROFILING YOU WHEN YOU GO THERE.

I waited for a week. On the day of the installation last Saturday, a very rude delivery person entered my home and said, "No! I am NOT installing your catcher pan. It's not part of my job!" I called the manager of the Home Depot in Simi Valley where I bought the washer and she also said that they will NOT install the pan as stated by the delivery/installer person due to liabilities.

The manager even sarcastically commented, "If you should have been nice to the delivery person, they would have installed it for you." I then said, "When the installer came, I just politely asked him to please make sure that that pan is correctly installed since it's a new washer." I am truly disappointed that Home Depot of Simi Valley treat their customers like this. I notified this location that I PLAN TO TAKE LEGAL ACTIONS FOR THEIR NONCOMPLIANCE OF THIS CONTRACT. Had I known that Home Depot did not install the pan, I would have gone to another store that does.

They have a great script "we are sorry for your trouble". Worse part is I finally got my local store manager to make a call on my behalf (which I should not have had to beg for) and he says they told him the part was being sent directly to repair company. Nope I go home and it's sitting at my front door. I had to make all the calls to coordinate service myself only the have them say the CLAIM was now closed??? Like WTF is wrong with these people. Worst ineffective team EVER!!! Keeping on top of them doing their job was the only way to get this repair accomplished. It remains to be seen if it will work.

I even went so far as to ask the online Home Depot department to contact the vendor and told them I would buy the damaged unit if they would still honor the warranty. (They sent me an email saying they would honor the warranty) BUT, the online system would NOT let the local store either cancel the return OR allow me to just flat out buy the pressure tank again, because the local store didn't really "own" the tank. Hours and hours later, and after stumbling onto this site, it looks like I'm not the only one who is having significant trouble with their online systems. Over the years we've purchased thousands and thousands of dollars' worth of stuff from other online biz operations and haven't ever experienced this level of stupid. It's 2016 Home Depot. If your current I.T. managers can't figure out how to make your back office IT systems customer friendly, fire them and find someone who can. Or Amazon is going to eat your online business for lunch.

The person on other line said yes he has already left area. Again told her no one showed up, then request who and where I was speaking to. In response said, "I am in Columbia". With me saying Columbia MS. They said no Columbia South America. HUH like they knew what was going on in South Louisiana. Called HDPP. Again they of course stated they were sorry and that they could send another company out to service but on Wednesday September 28th. OK another day need to take off of work to wait no work don't get paid. On Wednesday September the 28th called they company. They gave me 4 times until answered. Asked about what time. Was told that they did not receive the work order yet and they did not have any available service person to cover until the following week on Tuesday October 4th. So scheduled again.

Went to Home Depot where washer purchased with complaint. They could not speed up process and offer me laundry detergent and trash bags to help out. I stated what good is detergent without a washer to use it? So on way home HDPP phoned me and had set up a different company that would come out on Monday. OK so now it is Monday October 3rd. Have been unable to reach service company all day. Left three messages and the HDPP left one hint. Day three taken off without pay. No service as of this date.

Well if I was smart I would have just trashed the washer worked the three days and purchased a new washer and dryer from a reputable appliance store which carries their own service personnel. Just for the record when I first contacted Maytag the representative told me do not purchase extended plans through Home Depot but purchase appliance. Call the product line and purchase extended warranty direct. They have a 24 hour service turn around on their warranty service.

I was also promised a credit toward my account for the problems this no show caused me. It's two months and many calls later to regional manager, district manager, or whatever important titles they give themselves, only to be given more promises and having nothing delivered. Can you say sleazy car salesmen? It is disgusting the way these people behave. And, to top things off, the attic insulation had no impact on what they told me would resolve my problem - that the upstairs air conditioner unit was not able to cool the upstairs of the house. After all that money and hassle, they now tell me my problem is my windows. After how they dealt with me, and reading all the reviews about how they messed up other people's windows issues, I sure won't be using Home Depot for anything ever again.

Called Home Depot extended warranty back and was told the part had been ordered and was not showing as being back ordered and I would just have to wait. It's been a month, have spent over 200 dollars at the laundromat, would have been better off spending that towards a new dryer. Forget the extended warranty. Self insure. At least this way you know if your unit breaks you are out of luck. Better than having a warranty that is worthless. Note, have had similar luck with the Home Depot extended warranty in the past. Shame on me for trying it again. Lowe's, here I come.

I also order the screw driver for this. They advertised that I will come to the store between the 16th and 18th. After order placed, now they claim it will be in on the 23rd, a full 7 days later. Meantime, my windows are all removed and the whole house exposed to the cold raining weather that nothing I can do when the windows come before the tools due to Home Depot falsely advertises delivery date. Called the store customer service and they just do not care.

Original Review: Sept. 16, 2016

I went to Home Depot on 09/08/2016. I found a grill I liked and sought out assistance. They told me the crew that assembles the grills has already left but they would be back next Thursday. I had to pay in advance and sign documents stating I understood their pick up policy (too bad they didn't understand their pick up policy). Exactly one week later on 09/15/2016 I go back to the store to pick up my grill. The employees start looking for it, but they cannot find it. I end up waiting around for an hour but they never find it. They pull one out thinking it was mine but it was actually a higher end model. During all of this I overhear that they think a manager grabbed my grill and donated it for a local raffle. The employee tells me that for all of my trouble they will let me upgrade by $50.00 to a new grill. Keep in mind, the grill I bought is now out of stock.

Well we walk outside and the grills are either $10.00-$20.00 higher than mine, or $100.00 higher than mine. I do not want to get a mere $20.00 higher grill when it has been outside and is damaged. So I just say "Give me my money back." They say okay, and on the way back in I inquire about the grill they almost gave me earlier. They said it was too expensive. It was in fact over $100.00 higher than the one I purchased. So basically, no, I can't have that one. Here is the thing, in order to get my money back, I had to sign a paper saying I received my grill and I wanted to return it. This was incorrect because I never received my grill, but that is what I did.

If they had given me the higher end model grill, I was going to spend another $300.00 there (easily) that same day because I came to do some more shopping. I would have left a very happy customer despite THEIR mistake. Instead I am left without a grill and all of the supplies I was going to buy that day. Today I will be going to a locally owned store to complete my purchase. It may cost more (then again it may not) but I know they will fix their mistakes. I know my business going elsewhere will have zero impact on this big company, but I want to be able to trust the people I am doing business with. If you mess up, make it right.

As I write this, it is noon, no contractor, no phone call, no nothing! Contractor was told of the street paving being done on 9/16, and assured me the job would be done on the 15h, no problem. I had expected better from Home Depot. I now have $4000.00 into a project that I have nothing to show for, except the boxes of material sitting on my deck!! Never again....

This is my first time returning anything to Home Depot and I have purchased many items from them in the past. I was handed a receipt and told I had to call a number to see why it was declined. The operator said I needed to have the original receipt to return the items. I asked to speak to a supervisor and was put on a waiting list for 24 to 48 hours. Luckily for them I lost the receipt due to rain in the parking lot. This is the worst experience I have encountered at any retail store.

I was told by Homedepot.com customer service that "the store does not want to restock the item because it hurts their bottom line." I have spent tens of thousands of dollars on a home renovation project-- mostly through Lowe's thank God-- and these people have the nerve to tell me that my even exchange would hurt their bottom line. I will be reaching out to my lawyer, and I welcome anyone who has had the similar unfortunate fate to follow suit. I will never spend a penny there again.

Details Recount Below: August 30, 2016, Order ** placed. It includes a lawn mower and a $130 worth of protection plan for this lawn mower. September 1, 2016, I received a confirmation from Home Depot that $130 protection plan is ready to ship but the lawn mower charge is declined (FICO over 800). So I call my credit card company trying to find out why it's declined? My credit card company said it seems like the two items charged on the same transaction seem to be charged from two different location and that is why they are suspecting it's not a legit transaction. I told them it is legit and my credit card company cleared all hold on transaction from Home Depot. And they are expecting a charge from Home Depot.

Next I contacted Home Depot. The representative explained the potential cause. Protection plan needs no source of origin, but the lawn mower does has one. Especially when they are doing the inventory check the origin of the charge could be the one that triggers the warning at the credit company; since one charge has no origin, another has. On top of it it's a $1 charge for inventory checks. Okay, so I am good customer and I really want my lawn mower and protection on time. Even though this kind of details really shouldn't be the weight for the customer, my needs is driving me at this moment. How do we proceed? The Home Depot representative recommended me to give him my credit card info so he can submit a new order for me. And since it's causing customer so much trouble, he can put in an discount on the order to ensure customer satisfaction. We ended up with a 10% discount just on the lawn mower.

So, a separate order ** was submitted by Home Depot employee. Confirmation received thru email. Also part of the previous order was cancelled, and cancellation confirmation received. (Protection plan remain on previous order, but the lawn mower is removed from the previous one). So we have an order number ** that contains only protection plan, and another order that contains only the lawn mower with 10% off. You figure this is a happy ending right? Unfortunately, not for this defunct Home Depot!

September 3, 2016. Home Depot sent an email indicated that the ** order is cancelled with absolutely no explanation. September 5, 2016 at around 5:20 pm PST. When I find out the order is cancelled again, I called in and try to understand if there is any mistake. This time, this Home Depot employee is just a total joke. She has no idea on what the problem is and neither does she has any intention to resolve the issue. She just said their internal system shows no reason for cancellation, therefore it must be the credit card company. I asked her, "If it's the credit card company issue, why is the cancellation took 2 days to generate." If it's a credit card issue, shouldn't it be declined right on day 0 when the Home Depot employee entered my credit card info? In addition, why is there no cancellation reasoning indicated in your system?

The previous cancellation clearly indicated authorization decline when the alarm was triggered by the inventory check. She has no idea and just play dumb. NO suggestion or resolution provided from Home Depot. Given the demonstration of her ability to handle this situation, we ended up in canceling the Protection warranty included in **. After all, a protection plan on a phantom mower makes absolutely no sense. Got a confirmation number verbally from this liar: **. And this Home Depot employee said I will receive the confirmation notice within 4 hours. The charge for the protection plan will be gone. All good? Nope! September 7, 2016 Checked my email, looking for cancellation email that the Home Depot employee mentioned. Not a thing from Home Depot about the cancellation of the protection plan. Check my credit card online, the charge of this protection plan is still recorded since September 1, 2016.

So I called Home Depot again, this time, this another Home Depot representative (3rd one) tried to downplay it and say all is cancelled. But I tell her I didn't receive it in email regarding to the cancellation of the protection plan; the email only indicated that the lawn mower is cancelled. She tried to dodge the ball by saying it will typically take at most 5 days to see the credit on my card. I tell her, it has been 6 days. After getting frustrated with Home Depot, she said she is gonna transfer me to their resolution team. Went off the phone and come back. This same Home Depot employee told me I have just cancelled the protection plan (never talked to the resolution team). And boom, the cancellation email is in my email inbox. By now, we should be all good, right? Nope. Upon realizing that her BS didn't work, their system failed, this representative just drop the phone and phone went the automated survey.

Conclusion: For your own good, avoid any online order from Home Depot. Unless you enjoy to go through what's mentioned above. The Home Depot's internal process, system, and employee are not ready for it. I need a lawn mower, I ordered it online and expected it be delivered. It ended up with draining the precious time, and I have to deal with unprofessional employee who does not know how to do their job. I am no longer interested in buying anything from Home Depot because of this experience.

The things that went wrong is not just one depart or one group within Home Depot. Come on, one simple online order, but it took Home Depot 4 days to realize they cannot deliver, and their employee don't even know why it cannot be delivered. It is alright to admit that they don't know, but lying straight up to the customer even they are presented with the sound data and info? Side Note: my bad for the lengthy venting. In year 2016, this kind of online shopping experience is just really surprising.

After being there for 35 minutes and getting nowhere, we left and bought the dishwasher for $52 more at PC Richards. We were told that the girl who was supposed to be in the appliances department didn't show up that day. You advertise like crazy for your Labor Day sales and then don't have anyone covering the department. Absolutely unacceptable and embarrassing!

Monday, August 22, 2016, I went to talk to Lee. He said that the contractor sent him the measure of the kitchen. Lee and I went over the design of my cabinets/counters I wanted, so Lee emailed our layout to our contractor. I called Tuesday, Wednesday, no one hasn't heard anything, I was getting frustrated/upset. I talk to assistant manager twice nothing. Spoke to manager, nothing. Called customer care, nothing. I took alone out for my project and I spend $1800 out of pocket because the contractor didn't have time for me and I had to gut my kitchen to get ready for my for my new cabinets/counters, at least give me 24 months same as cash, or deduct from my loan. I spend good money there. This will be the last time I will EVER PURCHASE ANYTHING FROM HOME DEPOT AGAIN. UPPER MANAGEMENT HAS NO CLUE HOW TO HANDLE CUSTOMER COMPLAINTS. You're rude, mean, nasty.

A month ago the same problem happened. I called HD, chose a day, and had someone wait in the apartment. At 4 pm I got a call from the tech guy, asking me what was wrong (?). I'd already given that info to HD, but I told him it looks like the same sensor problem. "Oh, I don't have that part, you'll have to reschedule." OK. I rescheduled for the following week, Wednesday, which is today.

At three o'clock, being locked to my apartment, I called the number I'd been given to confirm the appointment. Got a voice service that couldn't find either of my phone #s, I called a different # same thing. Waited for a live person, after 15 min., was told "Oh, you're in the wrong department, we handle purchases, let me connect you to the right department." Waiting on hold, waiting on hold, waiting on hold. I hear a sound, turn off the speaker feature, put the phone to my ear and heard a man, barely intelligible, talking rapid fire about "5AM", then he hung up. This brings me to the present, waiting for a service person to show up within the next hour, will that happen?

I forgot to mention, yesterday a box with a sensor arrived on my porch, no note, comment, explanation... This disorganized, outsourced MO, creates pure chaos, infuriating. But there is nothing to do but stew. And swear at the phone, the screen, they don't give a "cares". I swear will never buy an appliance from Home Depot again!!

She refused call a manager and said "These are our plant" and he can't discount it and walk away. I went to another employee wearing orange vest and ask if he can call the manager he did and the manager gave me a 10.00 discount. I went back to the greenhouse so I could of course water the plant before I left the store so I saw the same women in the greenhouse and ask her for some water. She ask, "Did he discount it?" I said yes. She called me a piece of work, and said "I hope you get water all over your car."

I went and got the manager took him to her and ask her to repeat what she said to me to him she did. There was some more conversation but this employee was not reprimanded for disrespect and rudeness to a Home Depot customer. The manager said he would call her area manager. I did not feel confident that this happen. I feel she should have been pulled off the floor and taken to the office and her company called. I purchase a lot of plant from Home Depot and will take me business somewhere else. I will not spend my money and be disrespected by store employee or their vendors.

Now they say, "oh, ok now someone will call you to set up an appointment", what the **? Someone call us to make an appointment for God knows when! When I called back their Project Support Center and finally talked to a person in charge, he says, "It is impossible for our installation dept. or anyone who has access to your file to have the wrong phone number." SO, someone is being dishonest with us and giving us runaround. THIS IS THE WORST EXPERIENCE WITH AN INSTALLATION! We've been washing our dishes in our bathtub for all this time and obviously they don't care.

First off, if you want a cart for supplies you have to march your ass outside to get one, they will not keep them inside. One reason I love Lowe's better is you walk to building supplies and there are carts right there ready for you to load. One time I went to Home Depot I looked all over for an employee, finally I found two, and walked right up to them and stood right by them waiting for help, but they kept talking and just ignored me. Their conversation was more important than helping a customer.

Next time I went to Home Depot I got five bags of paver sand and five bags of paver mix. When I went up to pay, she wanted me to unload all ten bags so she could make sure they were rang them up right, even though you can see in the bags. The very next time I went in after that, I bought a light cover. It did not have a bar code on it, and she wanted me the customer to walk all the way back to the back of the store to get the item number for her instead of calling someone.

The final straw was I went to rent an Aerator from Home Depot, reminder it is a machine that go deep into the ground. The ground was wet that day, so it got pretty muddy. I cleaned it for 15 minutes and made it pretty decent. But when I took it back, the things that go into the ground still had some dirt in them, and he said if he had to clean it out he would have the charge be $25 dollars. So I had to take it outside and clean it even better. If they are going to complain about bringing back a machine that goes deep into the ground being a little dirty, then they should not be renting them.

I so done, can not handle their horrible customer service. I will never set foot into a Home Depot for as long as I live. Lowe's has almost never pissed me off. Always friendly and willing to help, not mention better deals like their 10% coupon codes and they have crazy cheap clearance at Lowe's.

That doesn't make any sense. We have given our contact number and the address. We did not receive a single call from them. We had to call Home Depot delivery service 2 times and waited for so long, then finally asked us to reschedule the delivery. We were so frustrated by their response. First of all, that was lie. No one called us. But kept saying they called x2. Vert frustrating. They will lose the good customer.

Today!! They would not refund my money let alone tear the fence down and put up a fence labor included for the cement that the post were put in. I will never ever buy anything from those clowns again!!! Even if they're the last company on earth I will never ever buy from them again. Why don't they just move to China?? I then talked to the main manager and they said I should have measured each pre made fence and it was my fault. So I bought the wood from a supply store and made the damn fence myself. Again I WILL NEVER BUY ANYTHING FROM THOSE BASTARDS AGAIN. HOW DARE THEM CUT DOWN AMERICA!!!

Come delivery day, the guys brought the massive oven box and microwave and we thought that finally we will be able to use an oven. But they also said that the microwave is the wrong model (chosen by the associate) and can only go on top of the cook top. We declined to keep the microwave and they said that they don't do installations and left us with the HUGE oven box in the kitchen. I called Home Depot multiple times over the week and bounced around from one person to another and explaining the situation from the beginning each time.

Finally Kim, who has been the most helpful, said that she will talk to the manager and let me know. Again after days of calling I was told that they do not have a microwave that will fit the cut out in the cabinet but they have a very pricey convection/microwave oven that will fit. This product had a discount on it but I still had to shell out another $300 to buy the second Convection/Microwave oven. They said however that they will pay for the installation (which we were told initially was free).

Again after 2 weeks of waiting and calling, they sent a person to measure. After that the installers called me to confirm a date and time. Our assumption was that since they had "measured" they would know the size of the cutout. And the person I spoke to also said that if it's not flush, they will use a trim kit. They finally arrived with the 2nd microwave and installed the oven and the microwave. In the process they dropped and broke the glass tray for the new microwave so we are unable to use it. They also left gaps on both sides of the microwave and did not anchor it anywhere so you can pretty much move it.

I have been trying to reach Yolanda (who apparently is the person to handle all this) but to no avail. I have left multiple messages for her and haven't received a call back. In the meantime there is no manager taking responsibility for this situation. I had talked to Jonathan few weeks back but they say that he quit HD. Since then I have talked to Horace and Tanisha (they said they were managers) and they too have been sending me off to different numbers and I'm constantly on hold. I have wasted around 20 hours at least over the course of the month. I now have a working oven but no working microwave.

Yesterday a Home Depot claims person called from an 800 number asking me to exactly how the glass plate broke. I referred him back to the installers and haven't heard back since. I want a new glass plate and our cabinets fixed so there isn't a gap. I'm so frustrated that I don't even know who to reach at Home Depot to solve this issue once for all.

I am going to have to pay my contractor for his time to put the defective tiles down and taking them back up and this has put the entire project on hold (gutted master bath, sticky Visqueen on my carpet, paper on my hardwood floor and construction stuff in every room of my house) for an extra week and a half while the new tile I had to pick out comes in and the contractor can find tile again in his rearranged schedule to finish my project. I timed it so it would be done before company got here but that isn't going to happen. My master bath should have been done last week and my guest bath done today but I am dead in the water with still a gutted master bath. And it looks like I will have to file in Small Claims court to get back the extra money I will have to pay to my contractor because Home Depot and Marazzi tile are passing me back and forth saying the other one should pay. DON'T BUY HOME DEPOT PRODUCTS OR ANY TILE FROM MARAZZI.

3rd day I didn't have time to call or deal with them. Day 4 I go to the store and waste 2 hours while an employee called their boss and the tech department to try to figure out why it wouldn't let them delete that item. The employee was really nice and warned me that their system was awful and that this happens a lot. I felt bad that the in-store employees are getting screwed over by corporate.

Until this point I was happy to upgrade, but after being messed with for so long I decided I just wanted a refund and didn't want to spend any more money with Home Depot. After the 2-hour wait an employee offered to help me load the items they did have into my truck while the other employee tried to get the refund to go through. 20 more minutes to get it all loaded and then 10 more minutes waiting in line to get the refund only to be told that they wouldn't be able to give me one until the online orders that I had shipped to my home had arrived and cleared out of the system.

On the store console it appeared that I owed $850 that I had already paid and until the online site had cleared it they couldn't offer me a refund. At this point I expected to be offered the higher priced item in exchange for all the bs they had put me through, but no. All they were able to do is offer me the 2 page equivalent of an IOU.

I run a small business and all I can be appreciative of is the fact that this wasn't for a customer because I would have lost the account. Now I've just checked the tracking for all the items that were being shipped to my home and 2 of them are delayed an entire week from the shipping time that was on the website. I usually don't mind waiting for online orders, but don't advertise for something you can't do.

Between my business and my home I have spent well over 10k this year alone at Home Depot and after all of this I just can't see myself going back to buy another item. I'll drive the extra 20 minutes to shop at Lowe's or just start ordering everything off Amazon like everyone else seems to do these days. With earnings of a reported $7 billion you would think Home Depot would be able to afford a website that actually works. They know it's a problem and just don't care about screwing over the customer.

Decided to try one more time, and if no good news, cancel my order. The person I spoke to was challenging to understand and told me "forget about gift card," there are no notes saying I would get one or free haul away. I canceled order and asked for gift card since I spent at least 3 hours in total trying to order and get my fridge. He kept saying I received numerous emails and calls, got one email confirming order and one call 4 days after delivery date to reschedule, tried calling delivery company back and after 20 minutes, hung up. He said everything they did was correct and I would not get gift card. Not customer service oriented. Grateful we have a humane fridge store in the neighborhood. Home Depot lost me as an all around customer. Used to stop in for things, never again. Never received refrigerator.

Now I've to go through manufacturer to have a repair on a dishwasher that just bought from Home Depot and it is an expensive one. So don't take the risk of getting this type of issue. Go to other stores with better policy and better service. Maybe it is a little cheaper to get the same thing from Home Depot, but it is not worth to save this money because it might cost you more. Pretty much the dishwasher I bought that costs me 600 is wasted because even if it can be repaired, the dents won't go away and it might easily break again in the near future. I can't imagine I'm paying $600 for a brand new dishwasher, but the thing I'm getting is worse than a refurbished one. I want to share my experience so more people can save their money by not shopping in Home Depot for major appliances. I will still shop at Home Depot for small items but definitely not appliances or expensive items.

The second delivery was late and they could not find our home. The driver insisted that I should wait for them at nearby gas station while I am 8 and half month pregnant. I refused, but somehow they found our home eventually. This time they said the washer was not in warehouse, they only have the refrigerator and dryer. I only accepted refrigerator and re-scheduled again the rest of appliances to be delivered after a week.

However, on the next day, while at work, I was suddenly told the delivery staff is waiting at my door to deliver washer. They didn't even call me ahead to let me know this! This time, they only brought the washer but nothing else. Three big tall guys insisted that I have to accept the washer. They kept blaming me that it's my fault that I didn't accept the dryer the day before. NO ONE told me that these people will show up at my door like this! I finally accepted the washer and it's sitting in my garage. I don't know when the completed order will be delivered, but we have been living without refrigerator for a week and without washer and dryer for more than a week. If you purchase appliance from Home Depot, be prepared for unexpected and terrible service like this!

When I registered a complaint on the Home Depot website, they verified my claim and agreed that they should have price matched. Their response was to send a $75 gift card. A far cry from the $300 I should have gotten if they honored their guarantee. Over the years, I've spent many thousands of dollars at Home Depot, and even carried their credit card for years. They lost a loyal customer over $300. Lowe's, Tractor Supply, and ACE Hardware are just down the street and provide much better service.

The second issue is I had to drive over 150 miles to pick up the needed item. Item was not available locally. Based on research I thought Home Depot had a great price and offered a fast delivery time. Both turned out to be a lie. I was able to get a better item at a lower price elsewhere but spent four hours driving to get it. Home Depot would NOT accept responsibility for their mistake.

I unloaded and returned the truck, advising at that time of the weld failure caused by the OVERLOADED CONDITION; By the HOME DEPOT EMPLOYEES. The rental dude observed the broken weld and took the truck out of service. Handed me a receipt and I left. 5 weeks later I receive a bill from HOME DEPOT for $5,518! So they receive a rating of 0. They (HD employees) overload their own truck and now demand me to pay for a whole new bed! Do not rent and DO NOT BUY FROM THE HOME DEPOT!

The manager approved of this and I returned the first machine and rented another larger and heavy scraper which was loaded onto a pick up truck by the counter guy who stated he would give me instructions on how to use it, which he didn't same as with the first machine. I got home, unloaded this larger scraper machine from the pickup truck with difficulty because it was very heavy and hard to maneuver. I finally got it on the vinyl floor while preparing to plug it I noticed the black electric cable to the machine had a cut in it. I called the manager and asked if it would be ok to use it with the cut in the wire and if this would put me at risk of shocking myself.

He asked me to wrap it with black tape or painters tape and still use it and it did nothing either. It did not removing anything or even scrape the surface of the floor. So, I tried reloading it after calling the tool rental desk and stating it was on its way back because it did not work. Meanwhile the supervisor had told me he would talk to the manager at the tool rental desk about renting dull tools and tools with cut electrical wire and to be more careful. When I tried loading this heavy machine back onto the pick up truck via the ramp they provided I was not able to pull it up by any means. I stood below the ramps and pulled it up with my arm instead of my entire body being and finally got it up there. But I exhausted myself so much I did not feel well after this.

So I drove back to the Home Depot store on Little Road in New Port Richey, FL and went in the tool rental desk are after parking my truck to an adjacent wall by the entry door to the desk. I told the unsightly overweight female clerk that I had over exerted myself by forcing to put the machine on the truck and did not feel well. She showed no concern whatsoever, so stepped away whispering in another employees ear in front of me. I asked her to get someone to unload the machine from my truck. An employee who I assume was the one who was notified by the supervisor that the tools were not in adequate condition to rent started charging outside ignoring me while I spoke to him. He called the name of another staff member .They both stood on each side of my pick up truck by the side back wheel fender and scratched both sides of my truck as they pulled the machine toward the gate, and unloaded it by lifting it.

It was initially loaded by another employee who used ramps, but these two guys unloaded it in that manner to maliciously scratch the truck, because I complained about the rental equipment quality and the supervisor was informed. First I want to say that this sort of thing done to a female who is already not feeling well and went through all the trouble of going back and forth with tools that were useless for a job, is quite cowardly. Only criminals and cowards behave this way. Big tough guys huh!! I am very disappointed in knowing that Home Depot employs such people.

Received phone call at approx. 0800 that the delivery was at the door. Spouse and I at work so let him know would need to return at 1000. This is the third time that spouse had to take off from work. That day, realized that the wrong color grout was initially delivered as well. Returned that to store. Not enough correct colored grout so ordered that. Multiple efforts made to ascertain when that was to be in store. Eventually told it was at Customer Service. They attempted to charge me for the additional grout. Then, let me leave store with it.

Tile installation was incredibly professional and competent. This was with a contracted service through Home Depot. However, the est. for materials was grossly inflated. Ended up returning approx. $600 worth of material. Notified by contracted carpet installer of date and time of installation (7/28 at 0800 - 1000). Again, absolutely no communication from Home Depot. Did received text from Home Depot at approx. 0820 on day of scheduled installation stating that materials would be delivered between 1200 and 1600. Phoned spouse who had already taken off from work that the time was changed. I was informed that they were there but the carpet was not measured correctly (too small) and they had to return it and re-order. Have spoken with Erin at Customer Cares a couple of times. Does not return phone calls or follow up with continued delays and errors on the part of Home Depot.

The services they contract with are exceptional! Grace Customer Service Supervisor at Home Depot in Flagstaff is the ONLY employee at that location who has been productive and followed through with concerns. Honestly? I feel as though I am in a Jerry Seinfeld episode! If we weren't losing money, work time, personal time, and not feeling so frustrated, I would be the first to admit that the gross incompetence and unprofessionalism would be hysterical!

Their trusted installer is subcontracting out to other subcontractors. The right hand does not speak to the left hand. Have yet to have proper thresholds installed at any junction in the home. Will never be going back for anything from this location. You get what you pay for in this life. Spend a few extra bucks with a qualified flooring contractor. They also installed a damaged patio door on my home and instead of instructing me at the time of install that there was damage they left it for me to notice after the job was completed. Instead of fixing the door properly they offered a buyout package so they didn't have to come out to fix their shoddy materials and poor workmanship. Don't get ripped off too.

I have spent 35 years of my life in customer service. It can be a very challenging career dealing with the public day in and day out. I am a pretty easy going guy until someone pushes the right buttons in my private life. When dealing with someone in my professional career there can be no buttons, that's why it's title is customer service. I wasn't there looking for a miracle without the receipt just a store credit. I received $11.98 in store credit on a purchase that cost me over $40 plus three weeks prior. The lights were so inadequate they had to drop the price to $1.88 to get rid of them.

What do they say about hindsight? I say they should have been giving them away if they lacked the quality to be sold under the Home Depot logo. I don't want anybody feeling sorry for me after reading this review. I have good news. The Home Depot isn't the only game in town. I have a Lowe's, in which I will be giving all of my business to in the future. It's cleaner, better quality, friendlier staff I feel better already. Goodbye Home Depot. I just wish I could say it's been a pleasant experience.

After the fact, I found out that there have been numerous thefts from this home depot, so they ARE AWARE that the customers belongings and the customers themselves are not safe!!! I have talked to employees and even they have been ripped off and the management and "loss prevention" did nothing to help resolve or rectify the situation!! Maybe THEY know who is doing these crimes. Perhaps that is why the cameras are of no use. Don't WANT to get caught!

I'm sorry, but if you have this crappy of a product where it makes sense to the manufacturer that a person would randomly get 2 products that were so poorly crafted that neither could make the warranty period, you have a quality assurance problem. It's a scam and Home Depot needs to recuse itself from Ryobi products. Stay far away from Ryobi, go with a legitimate manufacturer that has some kind of Quality Assurance program. Ryobi SUCKS!... and because of their association with Ryobi, HOME DEPOT SUCKS!!!

I check at a difference Home Depot and NO, the store did not have it on clearance. They lie to me about the clearance. I went to the original Home Depot where I purchased three glacier bay toilets. They did not hassle me, and got my store credit and bought two KOHLER toilets. The same Home Depot on Jeff Davis, I try to find E clip a month before this toilet incident. I spoke to five Associates and they did not know what that was. I recommend Lowe's with the no hassle return and the MyLowe's card that keep track of all my purchases.

The vendors denied the claim. However Trina said John is overriding the decision to some extent. I wanted 55 16' boards replaced. He in turn would allow 10 boards replaced and 10 balusters replaced, and that was a favor he was doing. The Home Depot where I purchased this material in Aurora, CO (Pioneer Hills) does not even have a store manager. They have a very difficult time keeping them at this location. Customers are passed around to different people when there is a problem and no one seems to be able to answer anything. I called the resolutions department for Home Depot and they gave me a 2 choices - accept the 10/10 or I could file a claim and if I lost that they would not give me the 10/10. I am just sick how this deck turned out. I have spent well over $10,000 between this year and 2015 at Home Depot and this is not how a good customer should be treated. From here on out, any large purchases will be done at Lowe's.

I called on July 5th to check on my order and was told because of the 4th holiday they might be a little behind. So I waited and on July 13th I finally received a call. (Note 21 days after I placed my order) I was then told their first available install date was August 30th!!! 72 DAYS after I placed my order!!! 6 weeks out from when they received the carpet to the installer. How can this be possible for a major company to treat and act careless and make commitments and not be able to deliver. Needless to say I was horrified to hear this.

My family has been sleeping downstairs in our family room and living room. This is a major inconvenience and I feel like they pulled a scam on me. They should have known how far out installation were running. I called back to the HD location and spoke with the manager and was basically told in so many words they can't help! Really??? What a major waste of my time!!! I will never ever in my lifetime step into a Home Depot location again. They failed me major and left me hanging with not a care in the world.

When I went to the store to finalize the transaction with rep ** I found many extras added into the bill. Extras include 75.00 to move hutch, 85.00 to bring carpet from the store to my house. Special order padding for.59 c per sq. ft. The one I requested was.18 c per sq. ft. After adjusting all the unwanted extras they tried to slip in the rep told me I had to add more carpet to meet the 699.00 minimum. So she added extra carpet to make the total amount due 708.00 including tax. I ended up paying 708.00 plus 50.00 measurement. For a total of 758.00 for a 699.00 carpet job. Including extra carpet that was not needed.

When the installer called to schedule the job I was told it would be an extra 150.00 for them to return the next day for ME to clean the floor. They would not tear out the night before and let me clean the floors and then install the next day. I was told the charge was for them having to move furniture twice (total lie). Then I was told it was a charge because the installers can't wait around all day while I clean the floors. This is why I asked before measurement. Before I finalized the contract and before I paid the bill. When I questioned the bill (before installation) about the 50$ measurement fee as it was supposed to be credited into the bill I was told it was already deducted. When I checked the bill I found it was deducted then extra carpet was added back into the bill. In the end I was charged 758.00 for 699.00 worth of carpeting.

The sales rep was very nice to me as my money was stolen. After several phone calls and several trips to the store I still don't have carpet installed, I have not received a refund or even a bill adjustment for the unneeded carpet that was padded to the bill (not talking about extra carpet for guts but extra added because I was allegedly under the minimum dollar amount). The double talk about the measurement fee and the lies about the installation has caused much stress. Not sure what to do now. Carpet over paid for and still not installed. Store manager refuses to do anything. Home Depot customer service number refuses to do anything.

All I asked for is my bill to be correct and for the charges to be as agreed to when it was paid for without the hidden extras. Now to get a refund I lose my measurement fee and 20% restocking fee (carpet was and is still in stock and has not been delivered) or tear out the old carpet myself (I am disabled and currently recovering from surgery 1 day ago from when this was filed). They are holding my carpet hostage for another 150.00$.

I did get a call from Home Depot customer support and she worked out an arrangement with Poulan rep to work on the saw and had me drop at off at the Poulan rep's store. While at the store the rep said I would have to pay for him to diagnose the problem and that if I didn't use Poulan 2 cycle oil in the saw the warranty would be void. He also told me and the Home Depot customer service rep that it would be 6 weeks. 7 weeks is in a few days on the 15th of July. I don't have much hope of ever getting a saw back.

The Home Depot rep did offer me half of what I paid for the saw which I turned down. I told her I want my saw fixed on the warranty that Poulan or Home Depot are suppose to provide to me. Never again will I purchase another item or extended warranty from Home Depot. There seems to be play on words. The manufacturer says they will replace defective parts and don't accept the fact that if their product quits working that it had a defective part. When will businesses learn that their survival depends on satisfied customers?

First time it took 28 days to get it back, Home Depot said Ryobi has it down as the battery needed replaced and that's all. #1 - Funny thing is I have, and know how to use, a volt meter. #2 - There was no voltage halfway down the shaft, where it unscrews for easy storage as they say, though I never took it apart to store it, I only took it apart to test it. #3 - The original battery had a mark on it, a scratch, the "new" battery coincidentally had the same exact mark. I didn't push the issue because it was fixed so 'Ryobi' can say whatever they want.

Second time it took 'only' 16 days to get it back. I knew what was wrong with it this time because it was obvious, the starter switch/trigger froze up. It's a small device and if it burns out the button inside that the trigger handle pushes on to activate the trimmer won't go in. They bill me $25.00 for a product that is under warranty! Home Depot said they have nothing to do with the charges because all they do is send it to Ryobi. Remember the statement I said to remember, here it is again. They (supposedly Ryobi) charged me because there was no string/line in the trimmer. I took it all out before I took it in to be fixed, should have been no big deal but 'Ryobi' obviously thinks it is.

I get home and start my phone calls. Ryobi was my first call since they are the ones that fixed it, according to Home Depot statements on THREE separate occasions, and they (Ryobi) are the ones that charged me the $25.00. Ryobi has no knowledge of my weed eater ever being worked on, it was never sent to them. Come to find out from Ryobi, Home Depot fixes/works on them their selves. And that $25.00 charge? Yep, it was all Home Depot and had nothing to do with Ryobi, even Ryobi said it was ridiculous and they have never heard of anything like that but could do nothing about it because they never worked on my trimmer.

To try and shorten an already long review, I got the money refunded except for almost $5.00 for a 'replacement' spool, one of those pre-wound types and Ryobi backed up Home Depot saying not having line on it is considered "lack of maintenance". There's more to that conversation but not worth typing it all. It took 11 (eleven) phone calls to 9 (nine) different people to get to that point. First time using it after it got "fixed", I noticed 3 screws were missing in the part where the battery slide in. So before I start weed eating I once again called Home Depot and they said AGAIN it wasn't them, it was Ryobi, so...I remind them I'm the guy that found out that is a complete lie. Home Depot tells me if I bring it in to be fixed I will be charged for everything since screws missing is considered abuse of the product.

Again, not going to make this review even longer with the rest of that conversation. 5 minutes into weed eating...the motor started smoking and caught fire. Do you really think I am going to go through all the mess and lies to have it "fixed" again, even though it's still under warranty? Nope, done with Home Depot and since Ryobi allows them to do as they wish to customers, done with Ryobi also. Bottom line: Home Depot blatantly and purposelessly lies and deceives in an attempt to scam customers. They can't deny it, I have all the proof.

I talked to my rep the other day and he had no idea what the holdup was and said he would check (still no response). To add to the problems the countertop company came and measured on June 21 and Home Depot didn't put the order in until Monday June 27. I'm also waiting to hear by on a set installation date for that too. This is the first time I used Home Depot to install. I've always been a do it yourselfer but didn't have the time for this big of a project. While I thought I didn't after this experience I could have done it a lot faster and for a lot cheaper. My mistake. This will be the last time I use Home Depot for anything.

After they left my son noticed the installer did not raise the leveling screws. Once he did that the counter top is free floating. We physically raised the counter and pulled it out. After calling back the installer he walked in, checked it with a yo-yo. Said he refused to install because the new dishwasher would not fit. He also claimed that we broke the screws on the counter top and pulled it from the wall. Well there are no screws on the counter top and we have now installed the dishwasher ourselves. My wife tried contacting the manager for the installer. This apparently has fallen on deaf ears. It has been over a week after they were contacted with no return calls.

Next thing, we get a call within one hour saying drivers were in accident and can't deliver. End of conversation. So my husband called back and they told us earliest date now is July 6th. We were soooo upset. I called the number back and some guy answered with kids in the background noise, and I tried to explain the situation, this is second delivery, etc. He said he was District Manager of delivery, named TJ. Hung up on me. So we just got a day and no time they are coming. I called the store and got the kind man in appliances name is Jack. Explained. He was questionable of delivery situation like us. Jack told us to explain to Store Manager. Store Manager Kerry was no help to us. No nothing. Awful. Horrible.

Our first big purchase from Home Depot. Always use Lowe's, but I shopped for savings and sales and bought the best sale. Not worth it. If we can refund all appliances, we will have them come get refrigerator and dishwasher and start new at Lowe's. So disappointed. I was soooo excited for new kitchen and even got new floor installed. Now we can't cook at all since no stove. For at least 4 days... the delivery company is so unprofessional and I cannot believe Home Depot contracted with this company. Never buy from Home Depot again. So much stress from this. They, the store manager didn't even try to accommodate my husband with a gift card, nothing. And my husband is a Vietnam Army Veteran!!!

I replaced the cover and sent it into Home Depot's extended warranty program ran by Asurion. They denied my claim because when they opened the machine they said they found 3 wires unplugged!! They just didn't want to replace my plasma cutter. I tried to reason with them--repair the machine, replace the machine with a new one, or give me my money back. They said "Sorry, claim denied!" They offered to send the machine back and give me instructions on how to get a pro-rated refund on my extended warranty. DON'T BUY FROM HOME DEPOT and DON'T EXPECT REASONABLE WARRANTY REPAIRS AFTER THE MANUFACTURE WARRANTY EXPIRES!!!

Over half an hour later with no sign of the associate, I approached the counter and was met with another lady (with a badge that read “Customers First”), who when I pointed out that to wait half an hour for an order that I had been called to pick up was unreasonable, proceeded to tell me it was reasonable and that all they had called to say was that it was in “receiving” and that perhaps I should have called to let them know I was coming!

When I almost lost it and asked to talk to her manager, the assistant store manager came over and also explained to me that this took time since they had to bring it back from receiving. When will someone explain to anyone at a service desk, that customers have no interest in learning about any company’s internal procedures! Their expectation is to receive service in a timely manner. The Assistant Manager did offer to go back and check on what was happening and returned with 2 associates wheeling a pallet with 3 doors on it with strips screwed to them to secure them. One of them did have a power screwdriver and proceeded to unscrew the holding straps – a job that took another 10 minutes.

They pulled out the middle door (there were 3 doors on this pallet) and put it on a cart to roll out and I went over to inspect it and informed them that was not the door I had ordered. After checking the order number, they realized they had brought out the wrong order. The only one to apologize for the mix-up was the guy who was doing the unscrewing. When I said I was not waiting any longer to have them find the right door and go through the process again, the assistant manager offered to have the door shipped to my house – but I am not holding my breath…

Monday morning I received a call before 9am that the replacement was called in and we should have a call within 2 hours to set up delivery. Three hours later, with no call, I called the replacement center (Maytag) and they told me that they had to review the file first and there was no guarantee as to when they would call. I called Home Depot again that night to remove the washer and dryer from my home only to be assured that they confirmed that the washer would be replaced and that they would work with my husband and I to make sure that we were home to receive it. Then Maytag finally called to confirm that they could have a washer delivered to us on 7/1 and that they too would work with us to make sure that we were home when delivery came.

Today 6/30 at 1pm I received a call from the service that Home Depot uses and they said delivery would be from 10:30-2:30 on 7/1. I told them that was not possible and that I spoke with someone that guaranteed that they could deliver after 3pm. Spirit, the delivery service, told me that no one can guarantee that. So I had to change delivery date so that my husband or I would be home for the washer. I warn anyone against using Home Depot. They use a 3rd party to call and schedule delivery as well as deliver the appliance. When they call to let you know when delivery is coming, if they don't reach you, you don't receive a voicemail. They just hang up the phone. If you do pick up the phone, no one is on the other end of the phone so no matter what, you have to call them back.

So at this point, I am 9 1/2 months pregnant without a washer for 3 weeks due to the incompetence of everyone involved. I wish that I would have stuck to getting them to come take my washer and dryer back for a refund. After spending over $3000 in there in the last few weeks due to our new home, Home Depot offers nothing but empty promises that things will be taken care of. I would suggest going anywhere else for an appliance. I will never shop there again. In fact, we already started going to the local Sears.

Fast forward 3 months and NO gift card!!! I have called and emailed and no help... Now going back to the store to try again.. So they have had money for 4 months, we never received the blasted item and still NO refund!! I guess $300.00 is just a bonus in their world??

I have never ever dealt with this sort of horrid customer service. Sadly for Home Depot, my regular job is as a buyer for a large company that had been considering them as an alternative to the store we currently use... I can assure Home Depot that consideration is no longer!! I will not buy a bolt in there. So this $300.00 train wreck of inept and rude people just cost you about 80,000 a year... I hope it seems like a good idea now. How about you get your customer service together and stop making customers miserable! Check out your complaints just on here!! Holy cow, obviously you have a problem! I assure you I am never ever shopping with you again, personally or professionally.

A lady in customer service called me and said that I would have to ask the store manager why they were doing it. Really? Local store managers can set their own return policy for a mega big box store? Pretty unbelievable, but apparently true. I let the nice lady know that I didn't "have to" do anything; I can simply go to any of the other 5 or 6 options in the local area and write off Home Depot for any future purchases. I can still count on my local Lowe's for good customer service, so adios H.D. You just lost another customer.

They place you in a banned list even if it's your first time returning anything in your life! They suck and their pricing is much higher than others. They're such a fraud! They purposely place these thug looking, usually fat customer service reps that are rude and look you down and tell you they won't accept your return. It's not their decision which they are lying because it is their decision to not accept the return and hopefully you haven't lost your receipt or you paid with plastic. It's amazing how they get away with this. The Home Depot is such a fraud!!!

Confused, I called again and this time spoke with Chiquita. She pulled up the order status and said she was showing nothing had shipped yet and promised she would check in to it and email me an updated status. I never received an email from Chiquita, but I did receive an email from Home Depot on 6-21-16 saying our order was on the way. But when you went to the tracking information it was saying it had already been delivered, so I waited in hopes of hearing something different back from Chiquita. On 6-28-16 I noticed our business card had been charged, but we still didn't have our complete order, nor did I have any promised updates.

I once again called. This time I spoke with Alex who attempted to contact Chiquita and another CR person to find out what was going on. After being on the phone (on hold a majority of the time) I was informed they had discontinued the chains and the last one which we had been charged for and were supposed to have received on 6-20-16 had been lost in processing and they couldn't do anything about it except issue a refund, which will take 3-5 days to process. Our company has lost time working, money and had to go through a big hassle to find out we will not be getting our order.

Home Depot expects me to return the item and then reorder my item again. That's time consuming and not worth it to me to take the extra time to have to replace my order. Plus I have to wait the additional time to get my item and who's to say it will be correct? I feel that if Home Depot really wanted to retain my business they would jump through hoops to make the situation right. Obviously, I'm wrong. I will be closing my Home Depot accounts once this mess is cleared up. I can order what I want from Lowe's, Walmart, and the manufacturer directly. I've never not experienced a company that doesn't go the extra mile to fix their mistakes. I hope this information is helpful.

The store associate completed the contract as if I had fully used the mower and as if the problem never happened. I was charged for 4 hours of rental even though I could not use the mower due to the wheel falling off. If I had a similar business, I would have a back up mower in case of a mishap like the rented mower had. What I also would have considered is putting the contract on hold until the mower wheel was repaired and allow the customer to complete the intended task. The suggestions I am making are what I would do to keep customers. It was disturbing to pay for a rental item and to not be able to complete what I had hoped to finish.

I am not questioning the integrity of the people I worked with at the store. Maybe they are limited in what they are allowed to do but this did result in an inconvenience for me. The store should realize that situations like this can result in losing customers.

They stated they would credit me back the $349.00 which therefore bringing my balance to 0. They ordered me another one and had it shipped to my house. All well and good until I got charged $25.00 late fee for not making the minimum payment on my zero balance. I called up and they were of no help. They said I have other charges on the card so I was obligated to make that minimum payment and at this point I had no new statement in hand. I am taking this to the consumer protection act as this to me still makes no sense and I have excellent credit. I would recommend staying away from this place. I would negative review them about 10 times over.

I brought the product in myself while he stood there and taunted me some more, asking me if I am asking for his help. I told him to grow up and he said that I needed to do so. Customers are not always right. They are wrong half of the half of the time but this guy was unprofessional. I called the store to lodge a complaint and was told by the supervisor that I was wrong to have spoken to the driver in the way I did and it was my fault. Strike two. What has happened to treating customers like they matter? Oh well I am glad that Lowe's is in town. At least they act like they want my money and patronage.

Bad communication. No one ever called me to update me on the order status. OK, I had to do the followup myself. Nobody answers the phone. Why? They are very busy? True. Busy with bad customer service!!! So I had to show up almost every day to get updates and of course wait for almost an hour to get help... And all the excuses I had from A-Z. (It shows in the systems it's in process. It shows it will be delivered. It shows it got lost in transit; I'm sorry we have to re-order... All that crap... NO ONE EVER WAS CURIOUS ENOUGH TO CALL ME BACK... And once one of them didn't find my order online and had to get help!!! Really!!! Very bad management Kristin (flooring sales manager). And when I asked about compensation for the effort and time wasted, she told me she can do nothing till the job is done.

Anyway when the installers showed up, they discovered some measurement were wrong and laminate doesn't work on triangle shape only hard wood. Whose fault that? The sales manager said she will launch an investigation about this... YA right!!! And they forced us to buy hard wood and pay the difference... So still waiting on the total amount of the price difference since 2 weeks ago... And nothing till now. And we did our own research. That laminate will work just fine on our stairs. It's just they didn't want to bother themselves again to redo the cut. They wanted more sales and profit for their pocket. That all. They even charged us for carry on labor from truck to inside home which we did ourselves hahahhahha... The kitchen counter top was not any better. When I arrived home, they installed the wrong color I thought i chosed... WHO Is responsible for all this miss Home Depot? $$$ Th. Paid for headaches and pain. Never again... NEVER.

In addition, they did not deliver the materials on time and made it very stressful even before the cabinets arrived with the wrong sizes. Rather than renovation it is a disaster! I cannot function + cannot proceed with my summer plans to host my family in my home because it is halfway done I cannot cancel all of it - in short - the worst nightmare you can imagine. If you want stress-free renovation - make sure TO NOT DO ANY BUSINESS WITH HOME DEPOT St Henri-Westmount Montreal!

Whirlpool won't accept a return or exchange until their repair people have failed to repair our defective-out-of-box expensive item three times. But we didn't even purchase the fridge directly from Whirlpool, we purchased from their agent The Home Depot. Home Depot has flat-out refused an exchange or refund for the defective item they sold to us. In other words they don't stand behind the brands they carry. At this point I'm looking into legal options since I think even a broken-and-fixed appliance is not what I contracted for when I purchased a new item. Badly done Home Depot.

I have been attempting to contact a manager named Pelly only to have the same people keep putting me on hold. I have called 15 times in the last hour. Either no one answers the phone or I have been transferred around from person to person endlessly. When I try to explain my situation no one will even respond back to me. They just say to hold on or they just transfer me without even a word back. This is cold, incompetent customer service. I am disgusted at the lack of proper customer service training they apparently don't receive. I own my own business and would be horrified if my business ran this way. One hour out of my day wasted and cannot get one person to take my call!