Home Depot Reviews

Just when I was about to retire for the night, content that my order was finally placed, I got another email saying that order was declined as well. When I finally got hold of one of their credit service representative, I was told that Home Depot had reduced my credit from $7500 to $500 last October when I was going through a temporary downturn in my life. None of my other creditors had done that, many in fact raised my credit limit since that time. I told the lady I was speaking with on the phone that that was the last time I was setting foot in a Home Depot store and told her that I was taking my business to Lowe's who, unlike these losers, stood by me during my time of need. Shame on you, Home Depot!

Again I called on the 31st and another rep says they didn't know why it didn't arrive and they would call the vendor and call me back which never happened. I just got off the phone for the 5th time with this branch the rep said "Well the vendor never contacted us and they are closed until after the 3 day holiday" which they will call them on Tuesday Sep 5th. She said she would transfer but instead dropped my call. This has been a really horrible experience and reflects poor customer service, communication and overall poorly run operations.

3 weeks later... I get a call from the corporate offices, and the woman offered me less money and argued it was a "part time position only" when it clearly say otherwise on their own site. If a company is in continuous recovery mode, they focus on the bottom line and NOT customer satisfaction/product knowledge.

I called again on Aug 31/17 only to find out the company lied to me as the order was not escalated. Customer Care could still not provide any shipping information or find my order. I was advised again that the order would be escalated. I asked to speak with a supervisor and was told an e-mail had been sent. I was asked to wait another 3 days. I called my credit card company and was advised I had to wait 15 days to start a claim. I have to pay my bill, I have no product; I have been lied to and mislead. My business is down because I need the tool and because I am spending so much time chasing my order. Don't buy online from Home Depot.

During the first day the installers sanded the cabinets which required them to move the appliances away from the walls to get to all sides of the cabinets. Prior to leaving that evening the appliances were moved back into place. Approximately 2 hours after the installers left, I went into my kitchen to find half of floor covered in water and my flooring laminated damaged. After getting up the water, I noticed water coming from behind my refrigerator. Apparently, the refrigerator water line had come loose and water leaking. I attempted to reach someone at Home Depot Interiors and the office was closed. I knew that the installers were planning to come the next day to complete the job, so I would let them know first thing that morning. The month of March was not very kind to me at all. In addition to problems with my new condo, I learned that I had cancer.

On March 21, the installer came in and was told about the floor and reviewed the damages. They called and reported the incident and by that evening the Home Depot Interiors manager reached out to me to apologize and asked for estimates to repair the damages. The installers left that evening, apologizing for the floor and assuring me that it would be taken care of. A few days later estimates for water migration and kitchen repair and pictures were forwarded. In turn the Home Depot Interior Manager, let me know that he was forwarding the pictures and estimates to Risk Management. A day later I received a call from Sedgwick at 3rd party management company. The male representative was rude and appeared to be angry. He questioned where I had purchased the refrigerator and I told him that I had purchased it and it was installed by Home Depot.

To this day I can't understand why he was angry, I was the one dealing with this situation during the worst period of my life. Approximately 3 weeks later I received a letter stating that Nationwide was handling my Property Damage claim. After back and forth via email and by telephone with the representative and another month later a recorded statement was taken.The last time I received correspondence, Nationwide was trying to get a statement from the installers. I have called and email several times to find out that the rep was on leave. So as of August 28, over 5 months later, I have yet to receive repayment for the damage of my kitchen. I was questioned as to whether the repairs had been made. Was I really suppose to live without a kitchen for 5 months? Had I damaged anything in Home Depot, I would have had to pay for it. Why am I being treated as less than?

I have spent over $15,000 in Home Depot in 6 months for cabinet refacing, appliances, lighting etc and they can not repay me for 1,381.86 water migration and $2,630.15 for kitchen repairs which includes floor replacement, cabinet repair, painting and labor. I cannot believe that a major corporation like Home Depot would do anyone this way. I have been through a lot this year to include chemo and radiation but the treatment and disrespect of Home Depot has been stressful and painful as well. I encourage everyone to review your installers at all times and make sure everything is as it should be before they leave. It does not pay to be trusting and kind it appears. Had I behaved belligerently and hostile, I probably would have been repaid by now.

At the end of 05-2017, my friend called her LOCAL Home Depot (to support her local economy) to inquire about replacing gutters, and they referred her to NATIONAL Home Depot sales. She contacted NATIONAL, which told her that an estimator would contact her. Afterwards, the estimator (Richard **) called her, and set up an appointment to come out to her house, which he did around 06-02-17.

My friend felt more comfortable with me being there to ask questions, so I was there when ** arrived. Following the estimate of $1,412.00, I asked ** four (4) times whether these would be Home Depot employees doing the work and if this would benefit the LOCAL Home Depot (again, as my friend does what she can to support her local economy). ** was very evasive, and when pushed, stated to me that these were "Home Depot crews" and that the sale would benefit the LOCAL Home Depot, as it was "in his region". Both resulted in untruths, as Drain Right Gutters in Shelby County, Alabama (who did excellent work and would recommend) were contracted by Home Depot (Nashville, Tennessee), which also the derived the economic benefit.

Furthermore, my friend (who is off work on Fridays during the summer) told ** that she wanted the work to be done on a Friday. He stated that that would be "no problem". We did not believe there was going to be a problem, since ** claimed that it was a "Home Depot crew", and we presumed that Home Depot had total control over "its crews". The purchase price for materials and installation was paid that day.

Home Depot (Nashville?) contacted my friend to schedule the installation on a Friday in late 06-2017, but canceled later. Again, Home Depot (Nashville?) called my friend to reschedule installation on another Friday in mid 07-2017, and that was canceled. Then, around 08-01-17, Drain Right Gutters contacted my friend to schedule installation, whereupon she asked them the reason for their call, as we were under the impression that a "Home Depot crew" was coming out.

Drain Right told my friend that they do all gutter installations for Home Depot in the area, and that they could do the work on Thursday, 08-03-17. My friend advised them that she requested that the work be done on a Friday, as this would be her last Friday off of work for the summer. Drain Right advised her that the work could not be that Friday and, that if the work could not be done on Thursday, they would have to reschedule for another 2-3 weeks. Now it has been 2+ months since the order was paid for, and my friend (very disgruntled) told Drain Right that they could come out on Thursday. As my friend again felt more comfortable with me being there during the installation, both of us took off of work.

When Drain Right arrived on Thursday, but before work commenced, I contacted Barbara at Home Depot (Atlanta, Georgia- home office) to express our displeasure about the entire transaction. She transferred the call to Kimberly at Home Depot (Nashville). I advised Kimberly of all that had transpired, and requested a resolution (possibly a small reduction in the purchase price) or the order would be canceled. Kimberly told me that she would talk to her supervisor and call me right back; therefore, I did not get her direct number. After about 30 minutes and no call from Kimberly, we allowed Drain Right to start the installation. Kimberly never contacted us back.

Around 08-09-17 and 08-11-17, I left Barbara at Home Depot (Atlanta) telephone messages to get Kimberly's telephone number, but Barbara never called back. Thereafter on 08-11-17, I spoke with LaDeja **, Resolutions Expediter at Home Depot (Kennesaw, Georgia), who was very helpful and polite. Through Ms. **, I was able to acquire Kimberly's telephone number.

Due to it being after hours on a Friday, I contacted Kimberly around 08-14-17. She told me that she had contacted Glen ** with Customer Care at Home Depot (Nashville) on 08-03-17, and emailed him three (3) times to contact me. I asked Kimberly to have Mr. ** contact ME directly. I appreciate Kimberly's efforts, but would have liked her to have called me back on 08-03-17 (as she said that she was) and been more diligent in following up with Mr. **.

Around 08-14-17, Mr. ** contacted my friend (contrary to what I had requested of Kimberly) at work, but she was in a meeting. After her meeting, she called me and told me that Mr. ** had tried calling HER at work. I contacted Mr. ** that day, explained to him all that had transpired (particularly the misrepresentation about the "Home Depot crew" and that we could have hired the same company for half the price), and respectfully requested a small reduction in the purchase price for all of the inconvenience. He was very disrespectful and condescending, tried to make it seem that everything was OUR fault, said that we were paying for the "Home Depot warranty" (which he did not know what it was and then stated "lifetime", as to rush me off the subject) and mentioned a "gift card" in passing. He said that he would speak with his supervisor and call me back.

After receiving no call, I contacted Mr. ** on 08-15-17, and asked if he had spoken to his supervisor. He said that his supervisor to him that "there was nothing that he could do". When asked why he did not call me after speaking to his supervisor (as he said he was going to do) and about the "gift card", Mr. ** became even more rude and condescending (like I was bothering him) and again stated that there was nothing to be done.

In closing, Home Depot's products (and LOCAL service) are excellent. However, if anyone is thinking about any flooring, roofing, remodeling work, do not go through Home Depot. They contract their work out and charge almost two (2) times what the contractor would charge. Do your homework, research reputable contractors, and have the same work done for about half the cost.

So call the Romanoff Installation of Home Depot company (ok this gets really good now, recommend run and run fast from this company). They told me "ok we can do this in one day..." "What no way" I said. So she looked over my paperwork and stated "Ok we can do this in two days." I told them "lets start on Wed and I have vacation until Friday. That gives you three days." They said "Ok be there 8-10 am." They did not show until 12:30. The lead shows up. He's only 20 years old and his friend is 17 years old.

Two kids to do a major install, forgot to tell they had to remove all carpeting and old molding in all rooms. He got additional help later in the day with 2 other 17 year olds. So next day says "we be back at 10," shows up at 10:45. works till 4 pm. Asked since next day is Friday what time he will be here, tells me he has another job to do so would have to wait. Now it's a week later. Tuesday they show up at 10:50 and quit at 4 pm. Still not done with flooring. Today suppose to finish flooring (day 4) but it's 1130 and no one shows. Pls take my advise and stay away from them. Two weeks and still going!

I sent him a certified letter requesting additional information for exactly what the amount was for. I also called Home Depot again and was given an explanation that their system had made an error and did not charge sales tax on the order. I requested more information and was passed to several departments before finally getting the voicemail of customer service. I left a voicemail requesting more information and for someone to call. I received NO phone call and no response from Mr. **, but rather yesterday in the mail I received a letter from a collection agency demanding payment. I have impeccable credit, and ALWAYS pay my bills on time, so I went ahead and paid this online rather than allow Home Depot to affect my credit.

I believe that Home Depot's tactics border on fraudulent at best, - that MANY months after a sale is made the first contact they make with a customer is to demand payment without any documentation to prove their claim, and then they simply turn the matter over to a collection agency. There are MANY other options of stores in our area, - and I will be using any one of them from now on, and sharing my story with as many people as I possibly can.

After calling on 8/10 /17 to customer service for status... I was promised that they would contact me. So here it is now August 13th and I have called Home Depot for them to send my lawnmower back unrepaired because I am not authorizing any repair after the poor customer service. Furthermore I believed this to be a manufacture defect and according to HD website that would be taken care of free of charge. Well clearly HD is trying to take me for a ride! I will not tolerate this type of business practices and am following up with a complaint to the BBB.

In addition, the quality is extremely poor. The "wood" cabinets are really more like MDF. The craftsmanship is extremely poor–with nail holes, mismatched wood pieces. I can go on and on... Extremely disappointed. I finally called Home Depot Corporate office and they were of no help. There is nobody from Home Depot that I can call to hold these contractor people accountable. It's incredibly frustrating and I will never use Home Depot again for any project.

We were told to empty kitchen cabinets but not warned about dust that would cover every item in the surrounding areas, so every fork, every plate required washing. Several kitchen-less days later when the quartz counters arrived, there was confusion between workmen about who was responsible for installing windowsills vs. backsplash vs. trim... & when. Home Depot’s coordination of tasks was sub-optimal & communication with me was even worse. My repeated calls, voicemails & text messages were mostly ignored. Home Depot, employed for its expertise in construction management, failed in this regard. I was left feeling like I was an annoyance they wished would go away. The job was not completed before the family event. I do not recommend Home Depot's contractors services.

I call the store. I want to be cutting my lawn. Not going back to Home Depot because they couldn't be bothered to RTV something that was obviously defective. He says come back at my convenience, we'll "make it right." No convenient time to fix someone else's screw up, so I decided to deal with it immediately, before they could say, "oh yeah, you used it, that's why it was used." On returning to the store in Dawsonville I spoke with a nice girl who was perfectly pleasant. Asked if I wanted the money back. I said, "No, I'd like an exchange with a discount for the inconvenience." She gets a manager. Here is where it goes bad.

A manager named DeWayne (I'll never forget his name.) comes over, I explain the whole thing to him. Not only is he rude. No "Hey, my name is, blahblah *hand shake*" or anything like that. Just... he claims it wasn't used. I said it was. He repeats himself. I repeat myself. He claims he's not trying to call me a liar. I told him the battery wasn't holding charge after being on the charger for almost two hours and it was scuffed, I didn't bother mentioning the bump marks because they were faint. Maybe pressed a couple times, nothing serious. He then tries to catch me in a lie mathematically based on the time of purchase to return for the amount of time I left the battery to charge and fails miserably because I wasn't lying.

This is the part where I got pissed off. Not only was that NOT MY ISSUE IN THE FIRST PLACE, but it was obviously why the previous customer returned the item. Now I said I wanted a discount. I wasn't thinking sun and moon, here. I was thinking like, 5%. Cover the gas I had to waste coming back. A little "Hey, sorry about that, man." Whatever. Move on with our lives. No big deal. But no. Instead he gets another manager after I ask for my money back instead of the exchange. Upon getting him, they have a quick quiet conversation not ten feet away from me before coming over. Can you say 'obvious'? Like two people can't consecutively lie? C'mon. What a waste of time and money.

Not real smart when someone is purchasing a POWER ONE Ryobi SYSTEM. Where did you think I was going to buy the extra battery and other tools? Yup. Not anymore. Not real smart at all, when Wally World is literally right next door. No wonder Home Depot has a one star rating on Consumer Affairs. The Dawsonville Home Depot isn't even listed on the BBB, but the ones nearby are, and are getting slaughtered.

Maybe they were bored and didn't have a exciting evening. I have no idea. I wrote your letter the night of the incident. I have not heard nothing back. I think this customer service you guys need to train them differently. They are rude and by the way I was calling my dad an **. I wasn't calling the store clerk person that so she had no business getting into my conversation. The moral of the story is they're really jerks down there at the Home Depot who have no customer service relation qualifications at all.

Now the manager as she's telling me to leave was so rude that yes I called her a ** three times as I'm walking out because she was rude. My husband throwing him out and he did everything cussed. He was taking up for her when she said "You don't has my store get out". My husband said "Yeah there you go Vanessa. I told you not to let her be cussing in stores or anywhere". So she turns around with him and says "I think you should leave two cheeses out right **". So I'm not shopping Home Depot anymore. I will go to Lowe's and you people are rude at Home Depot get a life.

OK - stupid mistake but let's try again the following weekend. Delivery attempt number two. No call the night before. Call to HD - "Oh yes, it's scheduled for the next morning between 7:00 and Noon. But did you order two sets?" "No, there should only be one washer and one dryer being delivered." (oy vey!) Next morning - no call between 7:00 and noon. Start the process again of tracking down where the hell the washer and dryer are. Delivery dispatch claims there were multiple calls that morning at 7:20 and the delivery guys were waiting in the parking lot till 7:50. HELLO? Why did they not go to the door and ring the bell since they were expected? So they left.

More calls back and forth ensue - ok the truck is in two cities over and they will deliver by the end of the day (7:00PM) Fast Forward to 7:00 PM - no delivery - surprised? no, you're not, are you? Called dispatch again - the truck actually runs until 9:30. Fast forward again - nothing by 9:45 PM. Next day I'm contacting HD and canceling the order because I am done with this crap! Lowes now has my business and about $125 more from me just so I can feel confident that someone at the same company selling my the goods will deliver the goods.

The manufacturer Exide that makes the battery their customer service is just as worst as Home Depot no help there. In addition, the manager at Home Depot explained: "that they could not swap me a new battery for the non-working one because they cannot store environmental hazard materials in their store". Which I thought was odd because half of their products they sale are environmental hazard materials. I have spent thousands of dollars at Home Depot for all my remodelling projects in the last 3 years, I told the manager that if they cannot back up their warranty on their products. I would be shopping at Lowe's for all my future purchases.

The truck driver somehow got off the driveway with the long trash container and truck moving back and forth across the width of the concrete driveway. The container and truck tore deeply into the lawn leaving wide deep truck tracks far out onto the lawns. The metal container wheels gouged the cement. Eventually after many back and forth attempts to get the truck/container free, the H.D. driver flagged down someone with a big truck to help him get out of the lawn and off the driveway. Between the loaded H.D. Container truck and the large second truck up on the driveway, a section of concrete sheared and a large slab of driveway sunk almost 2". Photos were taken by the H.D. Job supervisor and myself.

The supervisor acknowledged and apologized for the damages to both the lawns and driveway, and told me it would be resolved quickly. It's now 5 months since this comedy of errors and after numerous phone calls, high quality photo submissions, contractor quotes for repairs to the driveway ($1700), a legitimate claim for damages was refused by Home Depot's, Sedgwick Consumer Complaint Division. Reason - it is not Home Depot's responsibility for damages that the H.D. contractors caused to my property. I contracted with H.D. not its sub contractors - the contractors were paid by H.D. It has been a particularly disheartening and futile pursuit to just get this fixed. I do not want money. I just want the driveway to be repaired. It was fine before H.D. arrived and it is not fine now. Just to complete this venting - do not think that H.D. stands behind any sub contractor it sends to your home - their objective is to shift responsibility to a third party.

My contact person (builder rep) and I went to the Boise store on July 21st. They promised that the refrigerator would be delivered on July 25th. I confirmed delivery the morning of the 24th. During the evening of the 24th, I received an email stating that the refrigerator was not going to be delivered on the 25th. In fact, they weren't even sure if it would be delivered with my washer/dryer scheduled for the 28th. I cancelled both orders and phoned Lowe's. The order for identical appliances was placed on the 25th and all were delivered on the 26th. I will never purchase anything from Home Depot - anywhere - again.

Too uncertain & late for my contractor so I cancelled and looked elsewhere. Went to a competitor's website (we have only one of these here) got it at a better price including delivery, and immediate email and phone response. Unit was delivered next Monday. However, this was not all, I wrote a comment about the purchase at Home Depot reviews with the intent of warning other elderly people that depend on online services what they were into. Well my review was redacted/refused twice and likely will not appear. (I could not really comment on the shed as it had not been delivered). WARNING: Given my experience I suggest not using the online service of Home Depot. And please take their "reviews" not too serious.

So then I call the following morning and we were able to recall the item that had shipped, but the second item had left the warehouse and was on its way to the trucking company so they couldn't cancel that. Was told to call back the next day in hopes of cancelling. The next day is a Saturday so that's out. Then told to call back Monday as it would be on the truck by then and we could probably cancel. I am taken aback by the lack of customer service and ass backward way they do things at Home Depot. I work in manufacturing and have never seen anything like this. The CEO should be embarrassed by their processes. Do yourself a favor and buy your stuff from your local plumbing warehouse where they actually take care of their customers. Wow.

When my turn came the Home Depot person said he had to talk to the person on the phone that was on hold. The Home Depot man asked another employee who was coming into the area and was putting an apron on to help me with my chair issue. She made some remark about a chair she had in the back and then started helping another Home Depot employee with some questions he had with an order. I had waited my turn and I will not have to wait any longer because I will not be back.

Please understand how ridiculous this is, for us to wait so many days, receive no communication on our purchase, and then for it to be sent back to California without any notification. And to be "happy to even get our money back", according to customer service, is very impolite and ignorant. There is no way that I am doing any more business with Home Depot, and my advice is save your money and time by not shopping here.

Guess what? 20% of the windows were wrong size. And none of the new windows had grids that I had paid for. And to make matter worse, none of the windows locked properly. So another two weeks before I finally got my windows installed. And here is the kicker. They had already charged my credit card full amount of purchase on the day the first two so-called installers had showed up with wrong windows. Here is my advice to anyone who is considering having old windows replaced: save yourself a headache and money too. Hire a small, local window installers. They are cheaper and courteous and definitely more professional.

The same tool rental department took my drill along with now a $18.95 dollar fee to look at the product stating it would be returned after repair. Roughly 15 minutes after leaving the store I received a text stating the product was not covered under warranty and not worth fixing. After a conversation with the tool department representative and then the assistant manager of the store I expressed the careless fraud of the company by taking the consumers money prior to determining the validity of warranty is a poor practice. Both exclaimed they were simply following company policy and had no control over Ridgid or Home Depot and were sorry about my loss of required funds to look at the product. No discussion other than the product was not worth fixing was given as to whether they even looked into the cost of repair.

Now the product was picked up with the entire chuck torn off the drill and an obvious lack of understanding by a technician or lack of technician to properly repair the product. I was told by the Pro Department that they were sorry for the damage caused and that the management has ran off a lot of the good long term help due to poor pay and that it is getting worse every day. They explained that they could not see any reasoning in the selecting or choose and pick process on what gets replaced and what does not since they had just replaced the other products purchased at the same time in the same package. They apologized and stated they would try to discount the next purchase to make up the required up front inspection fee that was not refunded.

Simply put no company that can easily pull up a serial number on their computer system should be in a practice of high jacking the consumer on an inspection fee prior to a proper notification of coverage in warranty nor should they be choosing a random practice of who or what gets repaired at random. Buyers beware of the so called "Life Time Guarantee" by Home Depot and Ridgid. Just another note, this same store rarely is manning their departments so if you need something plan on discoing and loading it all yourself.

I purchase a particular type of lumber for a project I have during the summer months. As I search through the pile for a decent selection, I am pushing more bad lumber to the rear than I am choosing. Another problem I ran into was the bidding table where Depot quotes a price for larger jobs we contractors are bidding on. A great idea! But I was quoted a price for a particular product which in turn I used in my bid to the customer only to find out later that you did not carry that product! So how could you give me an accurate bid? I sadly have started making my purchases at the competition and I couldn't be happier with the quality of their products and I received a 10% discount on my lumber purchase! In case you're wondering how much business you have lost from me alone, I spent $42,000 at your locations last year alone!

Call Home Depot to report. Was told to see if I could use it. started to install, got to step 2 and had to stop, step 3 parts were missing. Re-called home depot and they were to credit me, and ship a new umbrella, but had no umbrella in stock. Units on back order unit maybe July 25th, then they (home depot) could place a new order, but it may take another 7 to 10 days. Second choice was to have replacement parts sent to me. Elected for parts. Heard nothing in 2-3 days, so I called again. This time I told that the company will not give me repair parts, basically nothing home depot can do. This is their policy and routine. Tried to talk to manager, whom are not available most time. They would call you back, yet to receive a call from a manager.

I called early this morning July 13 to catch a manager, was able to do so. He can't authorize to move a unit in stock at a store, because I ordered online. So the candy is here on the shelf but since you purchased from the cloud you can't get it. Same item. I know it several hundred miles away, but the unit shipped came from Tennessee to Upstate New York. What is the differences, go figure. If you need to purchase from home depot, please purchase at store and check item very close. I know for fact, that home depot employees will return damage return items to shelf so they can hopefully sell to a person who will accept it as is. Just plain lazy. Maybe this review will get me a phone call to replace existing umbrella. I have notified my credit card company to stop payment and I'm not give this unit up until I receive what I ordered.

The sales lady told us that when we received it to examine it and refuse it if it was damaged in any way. (That apparently happens a lot even on their showroom models. The outside box isn't damaged but the appliances are bent up, this means they were bent before they were packaged, info courtesy of sales staff). Did I mention it was $3594.11? Well of course it was damaged when they brought it out and was refused, leaving us without a working refrigerator, 2 days of wasted time and a heck of a lot of aggregation.

I decided after the delivery guys left to go back to the North Myrtle Beach store and get a refund, simply because they couldn't even deliver an intact refrigerator. If they can't inspect their products before shipping, that tells me a lot, I guess they were hoping we would pay that kind of money and settle for damaged goods. Not to mention I specifically told them we were without a working refrigerator, the whole darn vacation and still without one. I blame whoever ships this crap out without inspection, I mean come on people. Hanes underwear inspects their drawers before shipping. This is poor customer service and they have not only lost this sale but any other appliances we were going to purchase, I am taking all my business elsewhere.

Furious doesn't even describe how pissed I am. Not one person gave a crap about the whole situation, no manager was contacted, no discount offered not a dern thing. I guess they make enough money that they don't need to worry about customer satisfaction. This store is located at 620 hwy 17 N Myrtle Beach SC 29582, manager **. Don't go here, buy a Yeti??? I had to give one star but we rate a zero???

I called Home Depot. They scheduled a service tech to come and check it out. The service tech arrived and within two minutes he told me it does not dispense cold water, and when asked about the door slam his reply was "YOU" meaning me, have to shim the refrigerator in the back. I asked why it was my responsibility to shim it, and how do you pull it out to clean behind it if it is shimmed. His response was "that's what needs to be done." I guess when your service call is for two minutes you don't have to fill out paper-work? I called Home Depot and spoke to the manager who advised me nothing could be done. In closing, the large capacity refrigerator I purchased has been drastically reduced to chill my drinking water and to hold the door handle so it doesn't shake everything inside the refrigerator. I also called today to close my Home Depot account.

After 3 hours they say they can send me a fax but this will take 4 or 5 days as they need approval. Do not get a card with these people as any simple requests to get your own info on your account will be a huge lesson in bad customer service and if you don't use account they will refuse to give you any back history. Beware. Lesson learned and be sure I will tell everyone I know about this. Bad credit for $11.34 that I was never made aware of.

My mother is now stuck with almost $3,000 worth of blinds that are not what she wanted. Home Depot is defending their flawed process, even up to the district service manager. Clearly, their satisfaction guarantee is meaningless and has left us feeling quite frustrated overall. At this point, to make it right, Home Depot should actually honour their satisfaction guarantee and offer a full refund.

So, I contacted Home Depot where I was directed to Tammy ** who was immediately unprofessional. She repeatedly interrupted my attempts to tell her what the carpet professional had told me only to repeat that she will "need cleaning receipts for every 12-18 months and a sample of the carpet". I asked to speak with her supervisor because I couldn't finish one sentence. I explained to her supervisor, Michael **, I expected Home Depot to be my ally with my defective carpet claim against the manufacturer and I was immediately disheartened by the combativeness with which I was met. Despite not wanting to deal with Tammy, Michael informed me he can't help me, "no one else knows how to do her job, she is the only one who can help you".

I decided to try to deal directly with the manufacturer. I spoke with Letesha at the manufacturer who assured me they stand behind their product and will process the claim asap when Home Depot files it, but that Home Depot needs to file the claim not the customer. After several phone calls, I went in to deal with Tammy face to face last Friday. I told her I had spoken with the manufacturer who agreed to process the claim if she would just file it. She made a call to the installer while I waited because she said the claim goes through the installer not the mill. When I left she was waiting to hear back from the installer but promised to call back no later than Monday or Tuesday... today is Thursday and it's the 3rd time she has failed to get back to me or Letesha as promised. She simply needs to stop whatever this is and file the claim.

Truly unbelievable. Don't know how the CEO goes out in public. I'd be too embarrassed. I found out later (after my fiasco) that some friends of mine had a washer/dryer installed. After about a year, the dryer started popping and then exploded putting a hole in the wall. The installers had used improper screws too close to wiring and this caused arcing of the electrical system. If they hadn't been home, their house could have burned down. Talk about negligence and incompetence!! These are the descriptive terms I'd use to describe this store: apathetic, incompetent, inconsiderate (I was awoken by phone on 2 occasions for no reason) and just plain pitiful.

So they called store manager and that person said she does not know what to do and I said, “You have $50,000 in inventory in lawnmowers and you can’t sell one cause it has no sku number” and she said, “Sorry I don't know what to do.” So we went to North 40 and bought one. But as we were leaving home depot there was two other people looking at riding lawn mowers and I was thinking wow how much money they are losing.

Imagine our surprise after being told that our carpet could be installed within two weeks when our first available delivery/installation date was June 22, 2017. Our salesperson was off by two full weeks from what we were promised. Yesterday when we still hadn't heard about an installation time we called to inquire. We were given an ELEVEN HOUR window for a phone call regarding installation. For crying out loud, the cable company does better than that!

Today my husband was called and told that our carpet would not be installed today because the van broke down. Expecting to hear that we would have our carpet tomorrow, imagine our shock when he was told that the "first convenient time for installation of our carpeting is July 6, 2017" which is two full weeks from now. Convenient for who? Surely not convenient for us since our bedroom has been cleared of furniture and the tile on our basement stairs has been removed. Lesson learned the hard way.

Big box stores don't care about their customers. Home Depot failed us when they promised two week delivery/installation. Home Depot failed us when they couldn't do better than an ELEVEN HOUR window for a phone call. Home Depot failed us when because of something that we have no control over they want us to wait another two weeks for delivery/installation of something that is already paid for. No thank you, I will take a full refund including the money I had to pay for you to come measure. How about you pay me for the 1/2 day that I had to take off work for the measuring and for the ELEVEN HOUR window that I was suppose to sit by the phone waiting for a call today? Somehow, I don't think that Home Depot would find that "convenient".

Finally at 7:33 pm he got it done and another associate came by and told us that we had to pay a whole day rental and not 1 hour rental as we had agreed to because the store was closing at 8 pm and would not be able to return the car before that. After a discussion I agreed to pay the full day and proceed to the car to unlock it and the associate couldn't find the key to unlock the steering wheel, it was already 7:55 pm. I decided to cancel the rental and find another way to get my merchandise home, which another customer in the store offered to help us after he witnessed the whole ordeal for over an hour. This behavior is unacceptable and it made me wonder if I could have done anything different to avoid this situation. I honestly did everything I could but the associates on the floor on Sunday evening had no idea how to treat customers.

I won't elaborate on what transpired after that, but what I can say is that it wasn't pretty. I would rather drive to the Blossom Hill store, on the other side of the valley where they actually helpful and appreciative of your business. Maybe this store could teach the people working at the Santa Clara, CA, Lafayette Street store about customer service at all levels, especially at the management level.

A little after 5:00 pm a call was received from Home Depot explaining that we would NOT be receiving our order because, "the items were never on the truck." So, after calling six times throughout the day to make certain that the fencing and assorted other supplies were on their way and having confirmed this with Home Depot call takers and Bill, the boss/manager we were ultimately told it was "NEVER LOADED ON THE TRUCK". When I said to Bill that it was necessary for the supplies to be delivered on that date because we had contractors scheduled to set posts that weekend he actually SNICKERED and said, "All I can tell you is that there is NO WAY that your order will be delivered today or tomorrow." Seriously, he laughed at me.

Now, this is where I need to point out several key things. The "boss/manager" whoever he is stated that it was a computer issue and that the computer was saying the merchandise was on the truck and out for delivery and that he had no way of knowing if it was on the truck. I ask you this, does no one CHECK to make sure what is supposed to be on a truck is actually LOADED ON THE VEHICLE? If not this might be something to check. Then to check with several people throughout the day who CONFIRMED this misinformation in the computer and then talk to a so-called boss/manager who offered nothing in the way of assistance other than to say, "There's nothing I can do, it's not our fault, and we use an outside contractor for delivery." Well, that is horrible customer service.

Finally, my husband calls back because at this point after talking to so many people and being treated unprofessionally, I figured perhaps he could maybe get somewhere. Bill then says that he will credit us $250.00 for our troubles based on the contractor we had scheduled to do work, and that he would guarantee the delivery first thing Monday. Now, Monday rolls around and not one but two trucks come at two separate times to deliver supplies. However, no paperwork was provided, no invoice was offered and the fence supplies dumped on the ground unwrapped. No pallet. Nothing. Okay, so we have the fencing, I thought, but then my husband receives a telephone call from J.B. **, when he speaks to the caller they state they are "on their way" and wanted to confirm the address of the delivery and that they were trying to beat the incoming storm.

I turn around and go back to the address of our new home figuring that the whole order must not have been delivered. J.B. ** informed us via a telephone call they have items "wrapped up" on the truck for delivery. Now, since we have zero paperwork and we did not sign off on this delivery I have no idea if we have our full order. I call the store AGAIN and Bill (manager) speaks through two different people saying the delivery was made and if I want any paperwork or the refund, I must present myself at the Ewing, NJ store to obtain it.

Two full days of my time, one Saturday wasted waiting for a delivery that was never on the truck, having to reschedule contractor who was doing us a favor working on the weekend and then a whole day using time from work to sit and wait at the address for guaranteed delivery on Monday June 19, because Home Depot failed to keep their promise and still no one knows what actually goes on with respect to big orders. Two separate delivery trucks, then an third calling and saying they have more of our order and will be there shortly, and then they do not show up or call. Does anyone really know what is going on logistically over there because it certainly does not seem like it?

This was the worst experience I have ever had ordering anything for delivery. I have never spent this much money on something and not been required to sign a delivery confirmation and I have never been treated in such an unprofessional manner (seriously he laughed and said there was no way it would get there by the time we needed). This experience was horrible and I will never use Home Depot for any other home projects as the company is unreliable and places blame on everyone other than themselves and fails to right the situation. Thank you for showing me that Lowe's will be my new go to store for home improvements.

UPDATE 06/21. Called the store to verify that the COMPLETE delivery was made. Was tossed around for 15 minutes on hold before a polite/decent person answered and was told that my delivery was "made yesterday in full." Could hear "BILL" telling this gentleman what to say. I asked WHY then did J.B. ** call and state they had items wrapped on their truck for us if it was delivered in full? Could hear Bill tell James we had all our items. Figured I was not going to get anywhere thanked him and had my husband call.

Husband just informed me that our order was NOT delivered in FULL and that additional hardware REQUIRED FOR THE FENCE installation was NOT in fact delivered yesterday in the two separate trucks that came to our new address. What is going on HOME DEPOT? We STILL do not have our ENTIRE order, work has been halted and now we may not be able to schedule the fence contractor for two months out at the SOONEST available date/time. On top of this it appears NO ONE at this store is giving us the same answers! To add insult to injury, we were informed we would have to present ourselves in the Ewing Home Depot to receive a gift card and refund from this fiasco. Seriously? Wow, I don't think we could have been inconvenienced any further than we already have. This is ridiculous.

Long story short - we ordered the same product from Lowe’s hardware at the same price and with free shipping (took 3 minutes). Home Depot has lost me as a lifelong customer and I am now transferring all my business to Lowe’s.

A couple of days later I went to rent the exact same tool at the same HD. This time I caught the fact, when asked to agree to the rental fee, that I was being overcharged. The clerk, a different one than the first, had also tried to sell me the property waiver without my knowledge. When I caught him, he removed the 10% charge. Neither time was I shown a copy of the contract before I was asked to sign and agree to it on the small electronic pad. In the first rental I was never given or shown a copy, but the second time I received a copy after completing the rental agreement. Not before, although I requested to be shown a copy before signing. The second time, I had to get store management involved because of another problem with the rental.

If you do rent from the HD, you will find that their contract provides that damage waiver protection is optional. If it is optional and HD doesn't tell you it is being charged, and especially if you aren't given a copy of the contract, is there any real option? I have just done a little looking and notice that HD has had class actions brought against them in at least two other states. I believe HD prevailed in each, but the issues there were different. What troubles me the most is that in my case HD automatically tried to collect a 10% charge that was supposed to be optional.

I go to another Home Depot to try to purchase the same a $3,000 John Deere mower but they don't have it there so I go to try and rent it online... Fine let's run it online. After back and forth, back and forth, back and forth for 3 days I'm going to run it online. So I get around online. They'll come out help me set it up blah blah blah blah blah. They won't accept my hundred dollar discount and it will only be delivered in their time which means I would have to take a day off of work...

You would think with a company as popular as Home Depot would accommodate their patrons that is buying something that is very very expensive. I have found it to be nothing but a complete pain in my ** and the biggest Hassle and I am so frustrated with how this company is ran. No stickers for your trailers. Are they up really. What the what is that... So I will not be purchasing this $3,000 tractor from Home Depot. I will be taking my business elsewhere. Thanks for nothing Home Depot. Your grade a #1 for giving the people the runaround... And big waste of time in my life!! By the way the store was in People's Plaza in Newark and the Suburban Plaza in Newark. Very disappointed!!! I don't think I ever want to go and spend my hard earned $ again in this establishment!??? Felt like I was on Candid Camera.

I called the lending institution of the prepaid card and they requested a Settlement Verification Code from Home Depot. It appears that nobody at the Home Depot has even heard of such a code because nobody is willing to give me this code for my refund to be pulled through onto my card. I work in customer service and if a customer were to call us at Amazon.com, any rep, located in any part of the world, is able to give the customer their Settlement Verification Code. I was treated poorly and I'm not in the business of loaning money either, however, it appears that this is exactly what has happened here.

I would like to have my Settlement Verification Code and the manager, Donny or Danny is his name, needs to learn a bit how to treat customers. Yes, we had paint on our pants, etc... however we'd been painting all day with what? Supplies we'd purchased at Home Depot. My husband works for several local builders and I can assure the managers of this Home Depot, their business will no longer take place at this location.

June 13, I received email, "Your order is on its way to the store" so again I chatted with 3rd rep/Devon to ask WHY? He advised I can cancel at the STORE after arrival. When reading further on Home Depot RETURN POLICY of 365 days/one year, the APPLIANCE can NOT RETURN!! Customer has to "check once receiving it for damage" this means AT the store, WHO can do this with appliance packaging? [Mine is still ON the way, 3rd Rep check arrival June 16.]

To have a RECORD of online chatting, Home Depot posted, "Click on [+] sign BELOW". I asked HD rep where, he said after I get out /X, but there is NO such +, except "Please take time to do Review". I believe IF Home Depot meant to give customer a copy, sign [+] would be in same screen of conversation, why wasting customer time to search for BELOW, while it's AFTER X out, which I also did NOT find it! Luckily, I did Ctrl C to COPY the conversation, therefore I have a record/EVIDENCES.

Assuming I can succeed with a cancellation at the store most likely with the EVIDENCES of my 3 cancellation attempts [TIME gap to change one's mind before contract goes into effect/by law] this means: Home Depot can USE my credit during time allowance for the process of RETURN. IF I'm not ABLE to PAY for my credit card on time, this would mean I have to pay INTEREST/credit card for the money Home Depot used ON my account!! Thanks for reading my complaint!!

Then when I call the next Monday, 11 days after the initial request for return, no one is even willing to check the status except "You need to wait for an week (again?)". The customer service desk is not willing to help neither. After phone tag for 45 minutes, I asked to be transferred to the store manager. Was sent to music again, then got this "No one is available to take the call. The mail box is full. Please try again." I even called the vendor, and was told "Yes we can cancel your order. But only the store staff could get the return code. Not the customer."

There is apparently no incentive for the store staff to call and arrange the cancellation. My HD order got notes, but no one seems are hold accountable to follow up. The protocol is broken! The managers are not interested to listen and resolve the broken link!! Do not buy any appliance unless you are absolutely sure that you would never return it. I did not want to return, but the dent in the new unit is really not acceptable. My friend order the same unit in the same week also got a unit with dent. Unfortunately, you have to keep calling (14 times so far and counting) till your order really got cancelled.

The manager came over and told me that they could honor the price that was listed but the other associate refused to sell me the item. The associate then went to the shelf where the product was and took it down and the price and refused to help me anymore. So now after a hour of waiting I left with no product. I also left with no explanation of what was really going on, why she refused to sell me the item, why she refused to help me after her manager said yes, and why she denied me service.

Lowe's not only honors veterans with 10% military savings, they also recognize the DD214 form and provide an additional service to verify military service via their website. I am a verified military veteran in the Lowe's computer system which makes shopping there very convenient and friendly. It was a slap in the face today to be rejected for my many years of service to this country. I, along with as many military personnel as I can communicate to, will start shopping exclusively at Lowe's. Veterans should not be treated so poorly by Home Depot's rigid military discount policy.

I call Home Depot and was advised that delivery man should not have removed pallet. I got no satisfaction for pallet pickup. It became my headache to find someone with a truck to remove it for me. Afterwards I tried to light BBQ and found igniter didn't work. I called number on my delivery sheet and was told they couldn't find my order and advised me to call the store I purchased it from. I called my local HD on Jericho Turnpike in East Northport. I went from customer service to pro desk back to customer service and was going to be transferred again to the garden department. I asked instead to speak with a manager. I was put on hold for more than five minutes and gave up. I went to the installation directions and noted that there is a battery on ignition. I was able to fix the problem myself (Battery was still wrapped in plastic). I will never deal with Home Depot again.

She felt bad and took me to the customer service desk. They called the manager and asked if he could come to the desk and help me. He did come to the desk but was absolutely no help. He told he didn't think the machine worked. This was after 90 minutes. I asked if he could help me purchase a washer. I obviously was bothering him. He told me there were a lot more choices online. I thanked him for wasting my time and went home and purchased a washer online with Best Buy. On the way out I stopped at the customer service desk and told them the customer service was horrible. She looked at me and didn't even respond. I guess I bother her as well.

Today on 06/01/2017 out of the blue I received an email from Home Depot saying my product as ordered was on its way to the store. There are not enough funds on my credit card (without going over limit). I called and spoke to a Home Depot (anti) customer service supervisor and she said there was nothing she could do and they would not handle an order that way. Great Customer Service, no wonder they have an average of one star.

So because the young lady went out of her way for me, I am going out of my way for her and letting corporate know, as well as my contact in the regional office, Consumer Affairs, and I'll also throw in a survey. How dare someone that is supposed to be an example for the crew, say something so nasty about someone in front of customers? If it's about appearances then jealousy has to be key. The young lady was beautiful and has a great personality, all of which the ASM did not have. Now I see why. I also told the young lady all of this on my way out. Thank you for your time.

Next we ordered a patio set online to have in time for our oldest kid's graduation party. All said and done we spent about $1000 on this set. 2 weeks later I was informed the order was ready so I went to pick up. When I arrived the box was in really bad shape, pretty banged up and ripped open, even the employees loading on to the truck commented on how bad it was. I got home to set up, got chair and table put together and moved on to the sofa to find the arms were missing. Called customer service, did get the arms ordered but they wouldn't expedite or offer any sort of alternate solution even knowing my concern about not having them in time for the party.

The worst and final straw (which I am now considering pursuing legal assistance with) was when purchasing sod. We parked near the Garden Center and as I was getting my 1-year old out of her carseat my 3-year old fell through an extremely oversized grate covering their drains. His leg got scraped up, new shoe lost down in the drain and both kids crying at this point. Went to the Garden Center to tell them what happened and got sent to the customer service counter to tell them what happened and ask if someone could help me get his shoe out (this was actually what my 3-year old was most upset about, losing his new shoe). Both men looked at each other waiting for the other to respond then one finally told me he thought "the shoe was a goner."

I was upset, not even an apology or assurance that a smaller grate would be placed so this wouldn't happen to anyone else. I took the kids home, my next opportunity to go in without children wouldn't come for another week (stay at home mom with 5 kids). Went back to see the same large grate, the shoe still down there. I spoke to a manager who pretty much wrote me off as well, but offered to have someone to help me get the shoe out. Not gonna lie. I don't want a shoe back that's been floating in dirty water for a week. I was so pissed when I got home the first day that I threw the other one away thinking I couldn't get its mate back thanks to customer service. I won't be returning to Home Depot in the future. I have never written a complaint about any business, but my kid getting hurt and the general lack of concern or promise of change was it for me.

Was not concerned with that at that time. He then asked me to sign agreement which I did, only to put my credit card in machine which came back decline. I told him it cannot be. He said "let us try again". I did the same time twice, decline. I gave him another card. It say decline. By that time he was not friendly. Customers was waiting and he started to say to us maybe it a prepaid card which I thought this guy is sounding to me because I am a minority looking, stereotype Spanish looking Mexican. He think I am stupid in front of customers. He said "let try another machine" but I have to go all over again with info, which I did, sign and it did say approved on that machine. He asked me to sign a gas return policy which I told him if I return this van only using 8 miles and tank show full and it will not take any fuel why do I have to still force vehicle to take gas to prove I did fill it up.

He then started speaking with a loud voice that he don't care if I return this vehicle without a receipt he will still charge me for it. I felt this guy was rude to me and my wife as a customers, and treated us as if he don't gave a damn about us renting this van. He even said that we need to refill our prepaid card. I had enough with this air head. At that time asked to see manager on duty which was Cameron. He came, apologize to us and took a discount on grill so that he can make this sale happen. I was mad. I told him I am going to Lowe's across the road and gave them my business. He said "what can I do to make you happy?" My wife convinced me to don't worry let gave him a try. He asked the salesman in that dept to fix us up. That other guy took another 25 mins to get the computer. I was in this rental dept already with first air head 30 mins. That is almost going into 1 hr to purchase a grill.

The other guy went thru the system on the first computer which turn us down asking Rick to help which he went outside saying he is with customers, could not be bother. The computer that the second guy was entering info said the same thing again, decline. I told the guy "you have to use the 2nd computer to get this transaction done". He said he did not know about 1st computer. I need to go over it all again the 3rd time. By that time I said "no way". I was mad all over again. What kind of company is this. I felt mistreated. I will never return and buy anything from this store again. I will gave all my business to Lowe's from today. Poor service and this employee Rick need to go. He is too long there and don't care about Home Depot sales and shareholder. Went today and purchase a grill more costly from Lowe's without a problem 6/1/2017.

Now this rebate was for purchases bought 5/18/17-5/29/17 and today is 5/30/17 at noon. So BEWARE when you buy things from HOME DEPOT and think you are getting a rebate. You have to do any rebate online and this is what could happen to you. This type of a rebate is a joke unless you have time to play the game after giving them all your personal information (plus filling out all the info required about your purchase) 1st and then not getting to submit your request for the promised rebate. No one is paying me or my husband the time it takes to do all this above for a loser's rebate they promote.

No one called Tuesday. Went back to the store and spoke to a manager who said they were waiting on a call from me. Long story short, they sent another team out that Thursday to repair and finish the work left undone by the first installer, which took the better part of a day. Moving forward 2 weeks, the installation company scheduled to install the carpet on Friday morning. That Friday morning the installer (yes it was only one again) called to say that the carpet was defective and not able to be installed. I asked how long it would take for it to be reordered. I was informed that it was a Home Depot issue, and that they would be contacting me. Waited by the phone all day Friday, and absolutely no word from Home Depot. Went by the store Saturday, and customer service representative told me there was no one available to talk to me until Tuesday. Not happy. Let's see what happens on Tuesday.

It took them two and half days to fix our roof. Afterwards upon checking their workmanship, I was highly unsatisfied. Even to an untrained eye, it was very obvious that their work was shoddy. In the middle of our roof, we have a section that juts out for the windows (dormer). Portions of the sidings were cracked where they met with the shingles. There were large gaps on one side, and the other side was unevenly matched. Huge sections of the shingles were also not nailed down properly near the vents, forcing the shingles to pop up and create pockets that were not flush with the rest of the roof as they should be.

On the side of the house where the main electrical conduit meets with the roof, they changed the plywood surrounding it, leaving a 2 gap whereas before, the wood had been cut precisely to fit the conduit. In addition to all these issues, they were extremely wasteful with the materials. Taking a quick look at the dumpster, they had thrown away plenty of materials that they had hardly used. For example, there were large pieces of metal where they had cut off a small section and didn't use the rest.

On the customer service side, things weren't any better. I had taken a look at the roof from the attic crawl space and discovered that they had poorly patched a section. I took a picture and sent it to the Install Manager. After not hearing from him for a week, he emailed me back saying he had been too busy to respond, but didn't actually address the issue. I attempted to call him several times with no success, so I called the main headquarters to see if they could help me.

They told me they would contact the store and resolve the issue. That day, someone did call me and they sent someone out to check on it and he said he would send another guy to come fix it. They did not actually inform me when they would do this. My wife just happened to be home when she heard what sounded like someone working on the roof. I followed up with Home Depot to see what was going on. I got the impression that he did not realize that they had already sent someone out to me. He said that he would send an inspector.

This inspector explained to me that it was just a patch because of an existing vent, but also did not address the fact that it was poorly fixed. At this point, I told him about the other issues I had with the roof. His solution was to simply screw in the shingles that had gaps by the vent. For the other problems, he said he would report his observations to his manager. After two weeks of not hearing from them, I attempted to contact him myself, and have yet to get a hold of anyone. Overall, this job was done unprofessionally. It essentially took them five (5) months to come back and fix the problems they created after so many calls to corporate.

This was to no avail, according to the "store manager" Jamie. She repeated the "Home Depot Policy" and said I would have to physically come the store to obtain a refund on the OVERCHARGE. Otherwise, if I couldn't make a 148 mile round trip in the next few months, I could only receive a "Store Credit". If this was an error on my part, I'd gladly own it. For $38.00, I will just eat it and NEVER shop at one of their stores again. They are not the only game in town. (Or in my case, within 74 miles.) Doesn't surprise me with how the retail industry gives a crap and just moves on to the next number.

Spoke to management at Batavia store several times in one day and was told to bring back heavy work bench that they ordered wrong. Also they forgot to put the large metal cabinet in order. Can be picked up at West Seneca after they take it off our Home Depot account. That will screw up our promo even more. I am 62 years old and should not have to deal with all this. What poor customer service. No satisfaction oh but I will get $54 off my account for their mistakes. They should pick up their mistake and deliver back to me the correct items ordered. Or what they forgot to include with what I went to get. They forgot about that item. Really???

Thank you Home Depot for getting involved and correcting this wrong. Sorry it took this to get it done.

Original Review: May 12, 2017

Home Depot 2455 PACES FERRY ROAD ATLANTA, GA 30339. RE: Bonita Springs Home Depot Order **. Bait and Switch of Subgrade brand OSB swapped for LP Techshield brand roof sheathing. Compensation promised by Pro Manager and then withdrawn after the fact. On April 3, 2017 I opened a new business charge account at the Home Depot in Bonita Springs. The person at the Pro Desk initiated the application on her computer. After going all the way though the process it came to a signature screen, I signed then the pro desk person submitted, then the system erased all of the application. We went through the entire process again and this time when I signed the pro person submitted the application.

I then was told about the Pro account advantages and fuel card etc. I signed up for the pro account but was not able to use my phone number I used for my account. I had to use my wife's phone number for the pro account. This was confusing and we did not know why. I think the pro person was doing something wrong on the computer. My account was approved, however a couple of days later HD called me and asked which account I wanted to keep, apparently the Pro desk person opened 2 accounts with the same name and info. I canceled one account. This was the beginning of what ended up being a completely unjust and horrible experience with Bonita Springs Home Depot.

During this first week of April I visited the Bonita Springs HD several times, dealing with Pro salesman Frank. I told Frank I was building our home and would be needing framing lumber, doors, roof sheathing Specifically Louisiana Pacific LP Techshield Radiant Barrier OSB sheathing. I believe Frank was new to HD. I know he was not educated or trained on building products to include Southern Yellow Pine framing lumber, although a nice man, he should not have been working on the Pro Desk. Later it was more than evident he had no training on the computer system or what lumber is used for what in Florida. I also had been and were working with the LP factory rep to find HD as their official distributor in Bonita Springs Ft Myers area.

On Apr 11, 2017, I have completed an online order for a $780 Gas Pressure Washer, a def expensive investment for an IT manager. Next day, Apr 12 around 11am, I realized I did not apply a coupon for my previous day purchase, so I called in Home Depot customer service and cancelled the order. I got a confirmation from your staff about the order cancellation, and so I went ahead to order another one with my coupon.

However, on Apr 13, Home Depot staff called me saying the cancellation failed, that the parcel has sent out for delivery already. They apologized politely, and promised the team will pick up the item after its delivery. Please be aware this washer is 100lbs in weight, and big in size. I have no way to lift it up to my small car. I'm disappointed about the failure of cancellation, which caused extra trouble for me to take care of the return, but at the same time, I was happy your team can pick up the item as it's way too heavy for me to lift up.

May 2, I called Home Depot customer team to arrange to return pick-up, and got the NO for the pick up as they said its a gas product. This is another failure from your company's promise. According to policy, it must be returned to store even I explained multiple times it is a fault from Home Depot side to fail the cancellation process. I have also reassured to the Home Depot staff that the item is UNOPEN since its delivery. Unfortunately, all my explanation was not listened because of the black and white policy. I asked to talk to supervisor, and she told me the supervisor will call me back. After waiting 48 hours, I got another broken promise from Home Depot, I did not receive any phone call from Home Depot, and hence I'm spending my time to draft this complaints to you.

From this typical incident, you can see there are so many flaws in the process, and even worse, the Home Depot team are not synced up in terms of the actions, and kept making promise cannot be fulfilled. I'm hoping this will give you some insight about experience from a regular customer, who also purchase Home Depot stock. If you were me in this case, what would you take on this company? And what would you feel after all this troubles?

It's a long story, so I'm breaking down the events below should make your staff to be able to comprehend the series of events. Apr 11 – online ordered. Apr 12 11am – Home Depot Staff confirmed cancellation. Apr 12 4pm – Home Depot sent out email about shipment sent. Apr 13 – Home Depot Staff confirmed the cancellation FAILED, but promised Home Depot will PICK UP the item. May 2 – Called Home Depot Customer team, 1) The team FAILED to keep the promise to pick up the item. 2) The supervisor NEVER CALLED BACK.

So I placed a carpet purchase and install at The Home Depot Store. Name, phone number, address... All correct... Should be okay right??? I am a patient person... Now I am angry. Installers show up today... I just happened to be there. Never got the three hour window because... You've got it. They are calling this mystery number. This has happened EVERY SINGLE TIME, WITH EVERY SINGLE INSTALLATION AND DELIVERY. Please keep in mind I had to send back a full kitchen's worth of damaged appliances all the while... They are still calling this phantom number???? Save yourself the aggravation and go to LOWE'S or your local appliance or home store.

When I got home, I opened my order and discovered one of the parts wasn't what I ordered. I contacted customer service, believing they would be more than happy to help me. They told me the parts were normal store inventory, so I should have just picked them up off the shelves when I arrived (even though I had paid for them, and they had a package waiting for me with another customer's order in it) The store is 20 minutes from where I live, so it's probably an hour of my time to return to the store to retrieve four bolts worth about $6.00, if they actually have them, and they can figure out how to give them to me without charging me again. This place isn't worth the hassle.

Matt and Donna heard my story and immediately got on the phone to try and locate the bush, and yesterday I got a phone call that he located a Rose of Sharon, and I can pick it up at my convenience. I am so impressed about your staff going out of their way to help a customer for a mere 30.00 dollar item. I simply would like them to know that I sincerely appreciate all their efforts.

When we called to try and get something scheduled finally, they would not give us a time frame until 3 pm the day before of installation. If you do not have a flexible work schedule, this is completely unreasonable. When they came to install the kitchen countertops, one of the workers broke part of our window boards. The pieces that they brought did not fit one of the counters correctly, and the workers told us to order more wooden cabinet pieces to build around it and fix up how it looks. What. NEVER USE HOME DEPOT OR THE COUNTERTOP FACTORY FOR YOUR COUNTERTOP INSTALLATIONS.

If HD had said, on their website or ad "You will get it when you get it, quit complaining," I could have used that information. Instead they gave (apparently) deliberately misleading information and (also apparently) feel no need to correct their mistake. Bad people!!! Deal with anyone - anyone, including the guy selling stolen merchandise that fell off the truck (maybe that is where my vanity is??) before Home Depot. Or, alternatively, simply do not believe their promises and accept that you will "get it when you get it." Worst experience ever! And it continues!

Needless to say that I have cancelled this window and demanded my down payment of $1500.00 back in full plus interest. I was told my money has to come out of GA. From corporate. No telling what is going to happen now or the lies I will be told. I have all the names and phone number of all the people I have dealt with in my Home Depot area which is in the State of Washington. Please People and buyers don't make the mistake of purchasing windows from Home Depot. You WILL be sorry.

On Wednesday night I received a call from Home Depot informing me the mulch kit had been installed and the tractor could be delivered on Friday. I told them that I didn't trust them and requested that the unit be delivered on Saturday so I didn't need to waste another day off from work. I complained to Home Depot the store, the customer service, and to Home Depot Exec Management. As of April 27 I have heard from no one. All promised to follow up but no one does. I will stop going to Home Depot which is 5 minutes from my house and start going to Lowe's which is about 35 minutes from my home.

I brought the brand new, unopened, factory sealed item to the return desk. The clerk ripped open the box and then offered me $20. I said, "excuse me?" and she said, "your return, it's $20." I told her, "there must be a mistake. Home Depot sells this model for $79.99." She proceeded to tell me that Home Depot's return policy is if you don't have a receipt that you'll be refunded the lowest advertised price. Meaning the most I could get (without a receipt) is the lowest price they ever sold that item for... so, at some point Home Depot had sold this $80 item at 75% off (maybe a black Friday or one-day sale event).

After a few minutes of getting nowhere with the clerk I respectfully asked if I could speak with a manager. I was told that the manager would tell me the same thing and they wouldn't be able to override the policy. I politely stated again that I would prefer to speak with a manager. I was then told, by the clerk, "there is no manager here." At this point I began to get a little frustrated and sternly questioned the clerk, "you're telling me there is no manager in this building?" At which time she phoned for a manager.

Within a minute a woman appeared behind me and stated she was the manager. I explained the situation and was quickly told that they cannot override the policy and there was nothing they could do. I explained that I was told over the phone that we could do the exchange. I was never told, after I stated multiple times that I did not have the receipt, that there would be a reduction in the return value. I told the manager that due to this poor customer service I would second guess purchasing from this store in the future and even cancel my credit card account. I was told, "you do what you have to sir, have a nice day."

When I return home I called Home Depot's customer care number (1-800-553-3199) and explained my experience. As if reading a script, the woman (Erica) quoted the identical policy that the manager and clerk from the store quoted. I explain that I understand the policy, but believe we are experiencing a unique circumstance. Because the item at one point was marked down (for whatever reason) to 75% below retail, the best they could do is offer me a $20 credit for an item they are, had for the long term, been selling for $80. She sarcastically stated that she was sorry and there was nothing she could do, it was a corporate policy and when they scan the item in (without a receipt) the system generates the refund price.

My point... As a consumer, I did my homework, I called ahead of time. I stated the situation and let them know, multiple times, that I did not have a receipt. At no point was it ever hinted that I could not get a full refund, in fact I was told we could do a one for one swap. As a long standing customer and Home Depot credit card holder I would expect fair treatment, not special treatment, just fair common sense customer service. I've spent thousands of dollars in that store through various home projects. I only asked each of the three Home Depot employees from counter clerk to store manager to customer care representative that we look at this transaction with some common sense, with some reality. Every interaction was like reading from a script, the return policy was quoted and defined multiple times as some type of defense mechanism.

Rather than understand the logic they all stood there and failed to comprehend how ridiculous the return offer was. They said because I did not have a receipt for a Home Depot EXCLUSIVE item that I was only allowed a maximum refund of the lowest ever sale price, which in this case was 75% off current retail selling price. Not one time did any of the employees verbally recognize that something seemed amiss. At no point in time did anyone, not one time did anyone double check the scan or the return price. The manager never reviewed the transaction, the customer care rep never offered to review the item. The clerk said it was $20 and they all went with it. So, I've very disappointed with the experience. My wife and I have agreed to cancel our Home Depot credit card and shop either online through Amazon or go to Lowe's (which is just as far to travel). Home Depot has lost a loyal patron and a local homeowner.

I called the Home Depot warranty person to verify that this is the case. I had her read back what the previous two service calls had entailed. One said the hose was cleared. My question to her were if they paid in the past, why not again? Secondly, does a clogged hose automatically mean that the control board and the pump have to be replaced? Because that is why I am waiting 4-6 days for a return call and if I have to pay for it, I'm not going to just accept the idea that a clogged hose RESULTS in the control board and the PUMP both needing replacing. If the repair guy stands there and tells me this, what recourse do I have? Pay for it? Or not, and pay someone else to diagnose the problem? In either case, it comes out of my pocket.

Seems to me that the laborers can be defrauding the Home Depot saying these issues are causing control boards and pumps to go out when that is not the case. Now they are expecting me as a consumer to just believe them? I don't think so. Why can't they just clear the hose and charge me for the service call instead of the parts? This is the FOURTH time I have had an issue with this machine. The first, happened only a few months after the unit was installed so that was covered by Maytag. The two since have been part of the extended warranty. Now this past week. I have had difficulty with the warranty people at Home Depot TRYING to schedule people to come to my place on all occasions. If you have kept notes, you can see the hassle I have gone through just to try to get people to show up. Each time I have to take time off from work to be there or inconvenience a friend to stay there.

The last time (Thursday) April 20, 2017 I was told that Double U appliance would do the repair between 8 a.m. and noon. I made sure they understood to communicate to them that they would be repairing a STACKABLE unit (Read the notes in my file as I've had other people turn around and leave in the past because they refused to unstack the units and all claimed the Home Depot warranty people did NOT communicate this is a stacked situation). I didn't hear from them the day before like I was supposed to so I called at approx. 7 p.m. EST and left a message. I told them I would be available early the next morning (before 6 a.m.) and if they had issues to call me. I was given a window (8 a.m. noon). I called again that morning just prior to 8 a.m. to see if I could verify an appointment. No one called me back. I called again about 11:30 a.m. and left a VM. No one called me back.

Finally, at about 12 minutes past noon, I called the Home Depot warranty people back again and told them no one had had the courtesy to call me. They tried calling and they couldn't get an answer either. I don't care if there was a misunderstanding or if they were running late. WHO IN THEIR RIGHT mind, doesn't return a phone call? So Home Depot warranty gave me another guys name: Norman, from Telecare TV and appliance 678.392.0253. I called him and he did call me back. He took down all of the model numbers etc. He is the one that told me a clogged hose would be my issue and I would be charged. BUT he also said he was ordering parts and it would take another 4-6 days before he could schedule repairs. So now I wait some more.

As I thought more about the situation, it did not make sense to me that he could tell me that a clogged hose was the problem and just charge me for it. So, I went to the Smyrna Store where I originally purchased the washer and dryer units and spoke to Blake. He agreed, I had been through more of a hassle than should be the case. I asked him to specifically share with me how other front-load units are made. We looked at several manufacturers. I asked him if he had ever heard that things slipping through the rubber around the door caused this type of problem (which is what Norman said). He of course would not get that type of feedback. He suggested I Google it and also said he would try to get me a name of a senior person at the Home Depot warranty department. This all took place shortly after store opening at 6 a.m. today. It's now 1:12 p.m. and I've not heard back from Blake.

Thinking managers might only be at the warranty offices until noon on Saturday, I called and asked for a manager. That is when I spoke to Bay, the manager on duty. She said the service guys are the ones who have complete discretion about reporting back on the situation. So in essence she was saying that they could tell her it was my fault and I would have no recourse. This despite the fact that in the past other vendors apparently covered a blocked hose (check the records on this machine). She did not understand my lack of following that line of reasoning. They could tell her anything wrong is something caused by me, and thus I have to pay for it? Any determination whatsoever by them?

Frankly, I am 62 and owned top loading clothes washers and never had to replace control panels or pumps because something got stuck in a hose. Frankly if the design is so poor, Home Depot needs to take this issue up with Maytag/Whirlpool. I'm just the consumer who was told this was the machine that would fit in the space and could be stacked. I finally had one pump go out on a Kenmore washer and replaced it. It was about 13 years old. This one was purchased NEW in 2014. It is really a sad state of affairs that I, as a consumer have to take my time and chase down the repair/warranty group at Home Depot. It's certainly sad if this unit is designed so horribly wrong that it allows little things to slip through rubber at the door and that causes a hose to clog AND the control panel to burn out AS WELL as the pump to blow.

I'm going to find a way to post this all online because the other irritating things is that each says the other is the problem. Home Depot stores can't help me, I have to call the warranty department, the warranty department tells me I'm at the mercy of the repair contractors (and they must burn through those like crazy because I never get the same one twice not that I would want them bar none, they have been a pretty miserable lot). Model # WFC7500VW. NO ONE WILL TAKE OWNERSHIP OF THE PROBLEM.

Finally, after nearly 2 hours of multiple futile phone calls and repeatedly waiting on hold, I was re-directed yet again to the Home Depot Resolution Center where I was eventually offered a $40 gift card (the initial cost of the product that destroyed my lawn was $36). However, since I will never get back all the time, money, and effort I spent last year getting my now-ruined lawn into beautiful shape, not to mention the hours of frustration this morning, it is small recompense. It appears that Home Depot's policy is to keep putting customer complaints off until they finally get frustrated and give up and if they persist, offer the minimum compensation. RECOMMEND AVOIDING THIS PRODUCT, AND THIS BUSINESS, AT ALL COSTS.

After completely explaining the issue they tried to walk me through the process assuming that I had made some mistake when placing the order but the exact same issue happened on their end and they didn't understand why. The product shows up as available for pickup today but when you go to checkout it switches to the ship to store option with no way of changing it. I needed to place the order online because of the special financing so I placed it again after it was cancelled but I called the local store and asked if I could still pick it up today since it was in stock. I want to be clear that I asked, I did not demand or threaten, I just asked if I could pick it up today and I was told yes. All I required was the order number to pick up the item. I got to the store with the information that they asked for but I was told I couldn't take the item home because payment had not yet processed in their system.

Every source I turned to gave me different information and caused me to waste a lot of time. This whole process could have been avoided if primarily their website did not offer shipping options that were not truly available and secondly if their employees were properly educated on store policies. If the item wasn't available for same day pickup the site should just say that. And If I can't go to the store to bypass the delivery wait then the employees shouldn't have told me it was possible.

Then, Home Depot started charging me interested at 6 months and it took 3 months to correct their billing error, yet I was told I must pay the extra amount because I should have noticed before the 6 months that they were wrong on the deferment period - since I get the statements and should have noticed (not they were wrong!) I also have a separation in the quartz counter, have taken off work 2 times to meet the counter people and they have yet to show. Obviously, a company Home Depot chose without care about the customer as this has been evident in the entire process. Promises not honored but they have you over a barrel and treat you that way.

Anyways he refuses to deliver it because he "can't" take it up to the 3rd floor, said I had to pay an extra fee for that. I call the shipping company and they say I have to pay extra AND provide someone to help their "professional" delivery guy take it up to my apartment. Someone please let me know if this makes sense to you. By the way I had to pay already $115 for delivery. Upset already I called #HomeDepot and told them I just wanted to cancel the whole order because I was already tired dealing with them and their shipping companies. Of course they apologize and Marty transferred me to I guess one of the managers to help me. Briana was very apologetic and said they will do something about a disclosure on their website regarding deliveries to apartments and called every shipping company to tell them they had to deliver it to the 3rd floor and didn't charge me extra.

This time I guess it was the shipping company that got my apartment number wrong again but the packages finally managed to get to my doorstep. Conclusion it shouldn't be so stressful to order something online, it has never been like this but I learned my lesson. I will not do business with Home Depot again! But I do love my new patio set and that is the only reason why I was still so patient about everything and didn't just cancel the whole order after the first time I got frustrated with them.

Using the post office it would cost 18.85 each way. Using UPS it would cost 34.00 each way, they suggested that I replace the wireless receiver first also at my expense ($44.00). I know the motor is bad and not the receiver. By the time I am done, She (My mother) will be without a ceiling fixture for 3-4 weeks given shipping time and it would cost as much as buying a new fan. So in closing the Warranty is crap. Buyer beware, the warranty is only as good as the place of purchase. If you buy a ceiling fan expect to pay to replace it when it fails (no warranty). Shame on you Home Depot!

OK, so to add insult to injury, I am not convinced the washer was not fixable. Had I paid out of pocket, that washer would have been fixed and running the first week. So after their decision to warranty it out, I hired another technician to look at it and he was certain he could fix it but lo and behold, when he opened it up, all the new parts were missing! One drain pump (ordered twice) one door latch and a control board (also ordered twice because they sent the wrong part.) At that point, the cost exceeded it's worth so off to the landfill it went.

The reimbursement came in the form of an e-gift card to be spent at Home Depot, the intention being to buy our replacement there. We did not. We bought a new washer at another big box store and you can guess who it was who offers an IN-HOUSE warranty administered by them, not Asurion. I was resistant to buying a HD Protection Plan -Asurion warranty at all but after I was assured that all claims processing is administered by actual employees of store, I was convinced.

As an apology, Asurion sent us a $50 Home Depot gift card, a nice gesture but it does not begin to make up for bad customer service. Also, you are entitled to a laundry reimbursement refund but no one informed me of that, even after the claim was escalated to corporate. I had to ask for it, and my "resolution specialist" sent me a claim form and I requested a conservative estimate of $120 (keeping in mind I was SIXTY DAYS without a washer at $2.50 a wash at local laundromat) only to be told after filing the claim that the maximum was $50. Thanks George. Save yourself a headache and a $125. Just say no to their extended warranty.

We went to the one in-charge of the carpets and gave the number and size and other details. She kept working on it in the computer for several minutes as if she's having a hard decision choosing stuff and going back and forth with the other windows. We were there sitting in front of her like 15 minutes what should come up in the computer. I thought she was playing or checking something. Giving confirmation or saying it's done shouldn't take that long. Until she said she's working on something and if we mind walking around the store and come back after 30 minutes, and we did. Maybe it was too hard and complicated to place that kind of order.

When we came back, another person was working on our request. Finally, she came back to us and gave us the order sheet or something, if we agree or not. The carpet was just $165 and I was glad, only to find that another $95 is required to have the edging fixed or something. So my total now is $265 plus! I started to reason out to myself that, yeah I think it should amount to $265 plus and it's okay. So I signed up. Now, the hard part of waiting is here! We were promised it should be available in few days, and 72 hours as advertised should mean 3 days - which I was hoping.

After a week, my wife began to wonder why we're not having the carpet yet! We should have bought somewhere else where it could been delivered right away! She visited HD store to ask about the status and got some blurry dates and places where it is coming from like Dallas or somewhere else. After few hours the attendant called her back while driving home and the status changed about dates of arrival and who's bringing what!

Now, it's been 2 weeks, going 3 weeks. She called HD back and the guy finally gave her the UPS tracking number. She sent to me the UPS tracking # and saw that it was shipped 3/31/2017! My gosh we were there 6 days before! And with very slow UPS city to city transfer, I think it would take another 1 week plus. I was thinking, we were living 20 years before and expecting a service that long of more than a month to have an extremely and meticulously made carpet with advertisement of 72 hours! Thank you Home Depot! But you have broken the promise, you should change the 72 hours (3 days) with 3 weeks, or 3 bi-monthly. It's just disgusting.

The Manager Aaron ** said, "SORRY, I can't sell them to you at that price, I can reduce $100 off the total." Quite frankly NOT acceptable as a customer for over 20 years, I am being punished for an error on Home Depot part. So much for honoring what customer is informed/sees. Home Depot needs serious overseeing in their departments, cause these items have been physically painted on the ends to show they're CULL lumber, not to mention sitting on the CULL cart for weeks. I would like an explanation or for Home Depot to contact and HONOR the merchandise clearance price I was quoted 70 or 75% OFF. I have pictures on cell phone marking the spray painted lumber BLUE.

Next, made the mistake of buying custom doors and Andersen windows ($18K). Same story different day. My wife took the day off from work to wait for the 1 hr advance phone call and I scheduled workers to be on site. You guessed it, no phone call. My wife runs to the grocery store a mile away and crew goes to lunch. While gone delivery was made. A $4K custom door and transom was taken out of a protective crate and left in a puddle of mud. Three (3) crates of windows were dropped on the ground with obvious breakage. In total 4 windows were broken. Home Depot employees came up to view and take pictures. Windows had to be reordered.

Somehow thinking things would get better I order $3K worth of Whirlpool tubs to be delivered. While with my wife on 2 separate occasions I tell store employee that the absolute only way we purchase these items would be if Home Depot employees would deliver. Could it happen a third time? You got it! What ** idiots! But, to be truthful, I'm the idiot for going back there. Shortly after ordering the bathroom fixtures my wife and I complete a $30K custom kitchen order. So angry I go to find the store Manager but some nitwit Assistant very impressed with himself thinks he will "run road block". Needless to say customer satisfaction means nothing to the ** management at the Oxford Home Depot. The following day I sold my Home Depot shares and canceled the kitchen order. They may think that they are "Too Big to Fail" but they are not. Time to try Lowe's... Or anyone else.

This sounded bad to me and for that reason I went directly to the store located in Sheridan Hollywood, Florida. The lady who helped me also said that the info I got was incorrect, she made a few phone calls and told me that the order was cancelled and the issue resolved. The next thing that happened is that I started being attacked and harassed with phone calls from this people asking me if I was ready to receive the merchandise. I kept telling them that the order was cancelled but the phone calls continued, sometimes as many as five times per day!!!

Today, March 30th, I am out of the country. I already spent at least 145 minutes calling Home Depot to get an explanation why my money hasn't being reimbursed after a month, why I still continue getting the phone calls to set a date for the delivery, but unfortunately whoever answers the phone keeps putting me on hold, telling me that they will call me back, refusing to transfer me to a Manager, or simply hanging up the phone on me. Something I know for sure is that I will never buy anything from them due to their lack of consideration from their customers!!!

Last experience with Home Depot, sent someone to get two specific hoses for a sink. The plumbing department told us what we were doing was wrong. The parts were incorrect so I went over. Lol. They did not have the length of hose I needed so they sold us what they had in stock! I hope people go elsewhere. Supply houses like we did... The total from Home Depot on that day was 35.00 in wrong parts... Plumbing supply MOM & POP $12.00 RIGHT PARTS... YOU get what you pay for in life and Home Depot needs to fire their staff and get robots. Way easier than having to employee Americans...

We try to unload my husband and I, but couldn't bring it out the stairs. It's a huge and brand new model. We had to call 3 friends who made it by 3ish. When they finally opened it up, there are dents on top left door and bottom right. We lost an entire day, not even mentioning taking care of the food, finding friends willing to drop what they are doing to finish Home Depot delivery and finding there are dents. It's a $3209 stainless fridge, you had the taxes, the delivery, we are talking about $3800. The story doesn't stop there, I called on Tuesday. After going through all the number to dial, press and being on hold, I talk to one of the supervisor, she tell me to send pictures and I will be call in 30 min. After 2 hours, I call back, she is gone for the day, but the closing manager will give me an answer before 5, because their drivers are contracted with Home Depot, and he wants to hear the story.

We just bought a brand new range last month and need to do some work in our new house, it will definitely not be Home Depot that we will choose. We feel totally lied, used to our advantage, it's deplorable. Today is Wednesday, I'm still waiting for an answer and financial compensation. Do I have to mention that my old fridge is on the deck still to be pick by the contracted drivers who can’t make a delivery because their truck is too big and unfit? We think that in today's world when competition and media attention can change buyers decision, well Home Depot has definitely a lot of training to do with their employees and after sale services.

Later that month I got a call from that Home Depot saying that if I came down before the end of the month they would do that quote for the garage for $15,000. Looking to save over a couple of thousand I said why not. So I came down and signed the papers for the garage. This was the worst mistake of my life. In February I started to receive e-mails that the special order items were placed. I called the Pro desk right away and the pro manager got right on it and stopped all the orders at least that what he thought. In the middle or end of February I got a call that my windows were in. WHAT! I didn't order any windows yet, these were the windows that the manager at the pro desk put in the quote. They are not what I want or would have ordered.

Since then I have been battling with the store manager about these windows. She says that they are mine. It is what I ordered, (since I sign the papers) I tell her that I never ordered any windows and that the windows and other special order items were all subject to change, for this is what I was told and nothing was to he ordered until June. Well the windows slipped thru the cracks and there they were. I have both the store manager and the pro desk manager on tape stating that everything else has been canceled and the windows slipped thru the crack and they were a mistake. I have made many, many calls to the customer care center at Atlanta Georgia and several trips to the local HD. But the store Manager is sticking to her guns that the windows are mine.

As of right now I am trying to cancel the rest of my order since to seems that HD is going to make me eat these windows. Which I am not happy at all about and if that is what is going to be then I would just like to never give them another dime of my money. I know I will never shop in their stores ever again. I cannot believe that the customer does not come first. That the customer should be happy with their purchase. HD only cares about the bottom line and not about the customer. This fight is not over by a long shot I will check with the credit card company, the BBB, the New York state Attorney General and my local State Senator on my rights as a consumer. Also looking into my legal rights with a lawyer.

I can't believe that management would not look at the bigger picture and see that I have spent $10,000 at their store on a roof and just recently on a bathroom. I would be spending more money if they treated me right and gave me what I want, for I have other projects that I plan on doing within the next several years. I warn anyone that is looking to do business with HD to stop and check everything don't sign anything. Stay away from the big box stores and go to your local lumber yard that you can talk to and work with and will work with you on your project. This has been the worst experience I have ever had with any company. The one good thing out of all this is the store got a gold cup for the best in sales for the district. I was there when they were handing in out. I'm thinking they will never get one for the best in customer relations.

I told Home Depot again it was a known defect, that I was just told that by LG. Home Depot said that they could refer me to a local repair service, at my expense. I told Home Depot that I would no longer shop for LG products and that I would not do any further business with them. My suggest to you is to vote with your dollars at other stores and not buy from LG or Home Depot because they do not stand behind what they sell.

Updated on 03/13/2017: Today I called the local store and asked only for an appliance specialist. She walked me through the protocol and when I objected she gave me further instructions, therefore I finally made the appointment for a technician to come to my residence. I will accept whatever I was wrong about but still feel that untrained employees caused my run around. I am happy now!!!

The order to put the fence together took a week because they tell you they are working on it but really aren't when you call back. They tell you there is missing parts so we need to wait for them to come in to deliver to you. Weeks go by then it's changed to special order no missing parts. Meanwhile you're waiting all this time and before you know it, it's taken a month for a fence to show up plus all the aggravation just to get it. I filed with the BBB. They are supposed to be in the fencing business if you're running low you order more. YOU DON'T MAKE THE PAYING CUSTOMER SUFFER... PEOPLE GO TO LOWE'S.

Throughout the process with customer service reps/supervisors, I was told that extensive notes were being placed in my file. Each phone with Resolution Expediters indicated that was incorrect. I was told that if I didn't answer my phone shipping company would not leave message nor would they call back. I was told that this was not common practice nor common customer experience from Home Depot. I would strongly discourage online purchases from Home Depot. Amazon is far superior.

6 months later... excessive frost, no ice, not cooling, freezer warm. Called Home Depot warranty, they sent a technician who found that wires to the fan in the back of the refrigerator were not connected. The compressor was overheating and had burned one of the circuit boards. That took two weeks fix - one week to get a technician to the house and another to wait for the new part. That's two weeks without a refrigerator, putting all of our perishables into 4 different coolers and buying ice every night. After it was fixed, the ice machine wasn't producing any ice so we called Home Depot Warranty again. Another technician came out and found that one part of the ice machine needed to be replaced. This took two weeks again - one week for the technician to come out and one week for the part.

One month later, we notice that the food in the refrigerator is feeling warmer. Once again, behind the deli drawer, there was excessive frost build up and the temperature inside the refrigerator was 52 degrees. When I called Home Depot for the fourth time, they refused to replace my refrigerator because it was their "policy" to only replace after three attempts to fix it for the same reason.

Clearly Whirlpool shipped out a refrigerator that wasn't completely assembled and Home Depot delivered it to us. The unit is a lemon that should have failed Whirlpool's quality control and Home Depot's protection plan should back up the products they sell, collect what was poor quality control from the manufacturer, and deliver a fully functioning, quality checked, completely assembled product to their customer - me! Instead, they're making us repeatedly deal with a defective product.

Home Depot's customer service agents simply quote their policy that replaced can ONLY happen after three service calls for the SAME issue. They are locked behind the company's red tape and offer no flexibility or responsibility for their company's peddling a defective product. Sometime parts break, and this is what a warranty should be for. But this is a clear case of a manufacturing problem. In the meantime, my refrigerator is becoming a Frankenstein's monster from all of the technician's visits. Home Depot is paying for each visit and we have received reimbursement for the loss of perishable food. But they are failing to recognize that it's not about a broken part, it's about distributing a partially built appliance. Home Depot's advertising of "If we can't repair it, we'll replace it" fails to convey the red tape you'll go through to receive a working appliance.

When I called home depot customer service the Nanuet, NY branch regarding the refrigerator issue they notified that a replacement would be delivered. However, they did not have the courtesy to inform me if I had not call to follow-up. Also, upon installing the dishwasher it was not determined that there was a leak. However, the customer service did not call to follow up even though the delivery guys had informed them. Home depot has a very poor customer service and does not treat customers with respect. Not very informative with customer follow-up and when you call them for answers they are very rude and would tell you to call the manufacturer.

The best advice I can give you is call them every day and ask for an update on the status of your claim. I'm now to the point where I will be requesting they call my local Home Depot and speak with a manager. I then want them to call me back giving me the name of the person that they spoke with, their title, and their phone number. After I receive this information I will be going to my local Home Depot where the products were purchased with my attorney to see what they are willing to do to rectify the problem. I'm certainly not holding my breath or getting my hopes up. I have never been more frustrated and disappointed in a company in my entire life. I would not recommend the Home Depot protection plan even to my worst enemy!

He finally contacted someone to verify with the drivers that I did not receive 2 sets of appliances and she gave him the order number of the actual order that I did receive. He then informed me that I would not receive a credit on my account until Home Depot contacts Whirlpool to get an RG number for those returned goods THAT I DID NOT PLACE AN ORDER FOR, NOR DID I GET DELIVERY ON! I spoke with a supervisor that was less than pleasant (KETURAH **) and she informed me of the same. She said it was no fault of Home Depot's that the order was doubled and that there was no possible way that the online site could have doubled my order. Ms. ** said it would be 3-5 Business days before I would receive a credit for something that was not my error!

If I only received one set of appliances and I did not order but one set of appliances and the other set was supposedly not delivered, but is sitting in the warehouse as per the delivery men, then would it not stand to reason that I am not in possession of them and my account should be credited?!! The only thing I am happy about is that I did not use a debit card to purchase these appliances or at this time I would have $4211.14 out of my account while they sit on their thumbs! Not one time was there even a hint of an apology from any of the three employees. Very unprofessional.

Customer service and how complaints are handled speaks volumes to me! When these appliances were the same price at Lowe's and HHGregg (I did my homework), with the same offer of free financing, but I chose to use Home Depot, that tells me that next time I will deal with a company that IS MORE PROFESSIONAL, COURTEOUS AND ACCOMMODATING TO THEIR CUSTOMERS.

Immediately she contacted the lottery who then contacted Home Depot. The lottery office contacted HD who said the cards were used in a California store on Sept 15th, 16th, 17th. Mind you I live in Pa. My fiancee then called HD herself to inquiry. After being hung up on and transferred multiple times she finally spoke to Brian who politely said this has happened before and often times the cards are used in California stores. He seemed very sincere that he wanted to rectify this issue on the phone. He took our information and stated that after he submitted our claim to his supervisor we should receive 2 new gift cards in the mail in about 2 weeks.

January 18th I called back to check the status. No one had any idea what I was referring to nor did have any idea who this mystery employee Brian was. Once again being transferred multiple times between customer service and CashStar their gift card supplier I was in contact with Sue **. Sue verified the cards were used in California and also said the purchaser used a contractor rewards card. She took the e card info and said she was going to contact Loss prevention of the store in question and get back to me 2 days later.

Subsequently she contacted me 8 days later only to ask if the lottery office contacted me. When I stated they hadn't she replied that she would call them and get back to me. It is now over a month later. March 1st and nothing. Now Sue stated this has never happened but I've scrolled through all 1600 customer reviews on this site and apparently Sue is mistaken because I have found other complaints of the same issue occurring. This is not the only site that I have found this problem being expressed either. Update: after leaving a rather livid message on Sue's answering service last evening I promptly received a call this morning with a willingness to correct this issue.

He comes back inside and everything was taken and put away. The moronic lady at the rest did not even have the respect to apologize but gave him an attitude. Didn't even offer to help him relocate the items. I am so sick to my stomach of how pathetic this store is and I will never buy anything from this company as long as I am able to. I don't know who trains these employees and how they manage to stay working there but I will make sure that everyone I know does not buy a single object from that store.

Now a Home Depot employee MS ** tells me on the phone the fridge is covered by a lemon law that states after 5 repairs they replace or refund our money. Here it is the 6th repair I make the call and they call me back saying we are declining to replace or refund your money and that they will be scheduling another repair. I'm talking to a lawyer Monday. My Home Depot card is being destroyed and I would rather buy an acre of land in hell from satan than buy so much as a carpenter pencil from Home Depot!

The second appointment someone showed. They opened the door, took a few pics and said he had to order some parts. I thought this person must be good to just open the door and know what the issue is. I submitted a food loss claim, I verbally updated my address in addition to writing the correct address on the claim form, yet they still sent the reimbursement to my old address. I called and spoke to several people and got different stories from everyone. Eventually someone knew what to do and got the check to us.

Third appointment the service technician returned, 2 HOURS AFTER the appointment window, and replaced the parts he said went bad. So I went shopping for food. A week later I noticed the top shelf wasn't freezing and frost began to collect at the bottom again. Another appointment was scheduled and parts were ordered, Asurion thought it was the seal and a gasket. When they called to let me know my appointment window I verified that the technician would bring the seal and gasket. He showed up with the same parts he had already replaced. NO SEAL AND NO GASKET. He said he had to order the seal and gasket.

A week went by and I didn't hear from them, I called and they said they didn't ordered the parts because he didn't take a picture of the freezer. He's taken a picture EVERY time he's come out. They were going to close the claim if I hadn't called that day. They found the picture in their records and ordered the parts. I hadn't heard from them for another week so I called again, they got the parts and scheduled another appointment. 2 hours into my appointment window I called to see how many people were in front of me and get a better idea of their ETA. They contacted the technician and he wasn't coming, they said he forgot the parts.

I have left many complaints with both Asurion and Precision Appliances, and there is no accountability. Three times I was supposed to receive a call back from supervisors and a supervisor has NEVER called me back. I have another appointment next week but I have no faith my freezer will ever be fixed under the Home Depot Protection Plan. I have wasted so much of my time and energy for this disappointing failure. I wish I would have read this page before purchasing the protection plan.

On 2/11/2017, Spirit came back; the delivery guy (different guy) now ^said that it could not be installed. He tried to install the new hose to the older hose with a piece of pipe (~ 3 in.) which leaked when he tested it. I asked why he was doing this because I watched YouTube videos ^where the first thing they ^tell you is to replace the old hose. He ^told me he did not have a longer hose kit. I ^told him that the previous (1st) delivery guy put a note for the longer hose kit. The 2nd guy from Spirit ^said that ^there was no kit ^except for the power cord kit.

(After he left, I noticed on the Home Depot ('HD') receipt that I paid for the hose kit $20 even ^though he ^said there was no hose kit. Also, I noticed after he left that ^there was no need to ^do the crazy thing he was doing. All he needed to ^do was connect the new hose to the extension which included a coupling device. Obviously, he did not care to look at the connection of the old hose to the extension hose or he did not know what he was doing. ^There was plenty of space to connect the new hose to the coupling device connecting to the extension hose.) He wanted me to sign an Appliance Delivery & Installation Exception Form which had 2 options: Left with customer; and Returned to Warehouse. He chose Left with customer, and I stated that I did not want an uninstalled dishwasher; I asked him to take the dishwasher back; he refused. I refused to sign the form. He left without the dishwasher.

The form aIso included a comment: ^need to have proper extension put on for drain hose. The facts are that ^there was an extension with a coupling device in place, and the 2nd guy did not bring any hose kit (which I paid for) as instructed by the 1st delivery guy. He ^told me to go to HD to return it. HD customer representative ^said that Spirit needed to pick up the dishwasher first; I stated that Spirit refused to take it. HD customer representative stated they could not ^do anything. While at HD, I called Spirit (Supervisor Bill) who after talking with HD agreed to schedule a pick up for Tue, 2/14; Bill stated that I would get a call on Mon, 2/13 to schedule the pick up. I did not get the call; nevertheless, I stayed home on Tue waiting for the pick up.

I called on Tue, and Spirit (Vanessa) stated that Bill never scheduled the pick up. Vanessa ^then stated that she would schedule the pick up for Fri, 2/17 and that I would get a call on Thu, 2/16. I did not get the call. I called today 2/17, and Spirit (Nichole) ^told me that Vanessa did not schedule the pick up and allegedly ^told me to go to HD to request a reverse logistics. Spirit staff appeared to be overwhelmed with calls and they make up whatever they deemed appropriate at the time thus leaving customers hanging.

^There is no commitment from Spirit or HD to return this appliance. ^Do not buy any appliance from Home Depot until you know the delivery company is reliable and until HD is willing to take responsibility. HD just washes ^its hand like Pilate. Go to other companies that will be responsible for the delivery/installation. Check first online about the reliability of the delivery company. I checked online and Spirit had plenty of negative feedback. It is a shame that HD does not take responsibility. By the way I had purchased 2 appliances from HD: ^refrigerator and dishwasher; no issues with the refrigerator. You would think that for a customer that purchase 2 appliances on the same day I would have been taken care of. This review cover 2 companies as they both shift the blame/responsibility to each other leaving the customer to fend for himself/herself.

After quite some time we abandoned the effort and found what we were looking for at Lowe's. This time I had the location (aisle and bin numbers) for the tools that I wanted, but could not find them. I went to Customer No-Service and was directed to an employee standing around in a nearby aisle. He told me that once tools come into the area there's no telling where they might actually be and that was that. I was basically dismissed.

I went to the Lilburn Home Depot and got the tools I needed. I've complained about the Duluth store and have always wound up with pockets full of nothing. Avoid the place if you possibly can. I attempted to complete an Enter to Win Survey from the purchase, but received a User ID and Password (printed on my receipt) already used message from the online system, thus my comment herein. The Enter to Win appears to be fraudulent as well as the customer service at Home Depot.

Updated on 02/16/2017: After cancelling the order on the 13th, Home Depot tried to run my card for the amount the next day on the 14th and I was able to stop it. After that they waited one more day and ran it again on the 15th for the same amount and it went through. The order was cancelled and Home Depot will NOT stop until they get what they want which is your money even if it against your will for them to.

After this go around with Home Depot I will HIGHLY suggest no one use their card for any purchases at Home Depot. They will run your card as many times as they have to in order to get what they want. I am actually looking into getting an attorney and taking them to court to get this stopped. It's a shame that a customer has to take a business to court in order to get them to stop running their bank account for money that is not theirs. Maybe that's what they mean when they say "That's the power of the Home Depot"... They do what they want with your bank account.

It is a complete lack of accountability and this is really not as customers should be treated. I paid for the protection plan and they do not do what they are supposed to do and do not really care to keep me up to date on the status. Really unacceptable. And the worst is that I sent an email to Home Depot Customer service and they asked me to contact the same department, so I feel really helpless and not knowing what to do. The only assurance I have is that I WILL NEVER BUY THE HOME DEPOT PROTECTION PLAN AND I WILL NEVER DO BUSINESS WITH THIS J & R Service Repair LLC COMPANY.

The day of the appointment they never showed up. I called to ask if they were coming or not and I was told they were waiting on the UPS truck to deliver the parts. They said they would call me to let me know if the parts came in or not. I never received a phone call back. I filed a complaint with the Better Business Bureau. We called Home Depot back and was assigned to a third repair service. They said they would call us to schedule an appointment. We never heard from them. We called Home Depot again and they said someone would come out on the 7th which ended up being with the first repair center we were assigned to. The appointment was kept. The service repairman said that the struts never should never be replaced and if they were replaced other problems could arise with the washer. The washer has finally been serviced after numerous calls to Home Depot and dealing with their sub-standard repair centers.

When you call Home Depot they will give you the same line "Sorry for your inconvenience" and will tell you whatever you want to hear. I would never recommend anyone ever purchasing Home Depot's protection plan. They are obviously selling a product that is worthless if you cannot get service from a reputable qualified service repair center and it takes over a month to get service. I could not imagine having the same plan on a refrigerator and waiting over a month for service. Save your money.

To make issues harder, their phone number they say is on your project loan credit card. The credit card has like 3 months that you can purchase items for your home project. After that the card is no longer of any use and all further work/supplies/equipment may not be purchased. Effectively the account is closed for all purposes save payments. I cut up and discarded my card a couple of years ago.

They list a phone number on the bill for contacting them. The person on the automated system does not pronounce her words clearly/distinctly. Even with repeated calls I kept getting a message "Please enter the last fee of your account number" or something like that. I kept trying to make out the word fee, key??, three??, something that rhymes with key... I could not determine. The word is supposed to be eight. They want the last eight number of the credit card. I finally called Home Depot Customer Service. They just gave me numbers I had been trying. They were who told me the word is eight. Even knowing, I could not recognized it on the automated message.

After I was told what the message was, I called again. This time I was able to enter the right information and get assistance. The person on the other end, told me I was about to be debited again, and it was not the responsibility of their software to know when the account was paid off. If I wanted to keep giving them money that was my choice and they would gladly accept it. I was about to purchase a new refrigerator from Home Depot. They will never get my business again.