Home Depot Reviews

Never have I undergone a more traumatic, shockingly horrible experience dealing with a nationwide company. I thought if I used a well known company I would be somewhat assured of decent service. This became a huge lesson to never use Home Depot for any installation or service of any kind. I bought a new hot water tank and had the contracted service people do the installation. The tank worked for about 9 months when it stopped working. The tank was under a 12 month warranty. The installation was under warranty. Or so I thought. When the man came to fix it I made sure to ask him if this repair was covered under warranty to hear him verbally confirm it for me. He casually remarked if the repair worked then it wasn't, if it didn't fix it then it was.

Order ** Black Friday sale. Brighton store issue. A loyal customer. I placed this large order with promotional deferred billing to be delivered 4.28.18. I have had other large deliveries from Home Depot at this address. I call the store as soon as they opened today to ask to add 16 $1.09 cement blocks to my order and confirm scheduled delivery, manager confirmed delivery. But she would not provide her name, confirmed delivery but told me I would have to place a separate order for the blocks even though the truck was not dispatched yet. Then around 1 pm a hi lo driver starts putting the materials in the driveway. 80 bags of dirt and some of the 300 bags of marble chips, excitement starts, I can plant the nearly 500 dollars worth of plants I picked up from Home Depot on Friday.

I purchased a few area rugs and other items from Home Depot. I opened a Home Depot card. I got 6 months 0 percent financing. I made 1 payment online with no problem. I closed 1 of my bank accounts, and went online at homedepot.com and scheduled another payment for the next month a few days before the due date, with my business checking account, then a few days later I get a phone call from Citibank saying my Home Depot card was not paid. I called Citibank and they said the money could not be taken from my account, so I got a $25 late charge. I went on Home Depot website to see what was the problem.

I placed an online order for 75 bags of 80 lb concrete, which wouldn't take my eGiftcard payment, so I called customer service to get it done. That guy couldn't figure it out either, so called a supervisor. After trying online for 30 minutes, then speaking to a customer service rep and supervisor for 30 minutes, I was told my order was placed. I got a confirmation email that said my delivery would be Thursday. Thursday came and went and no concrete delivery. The project was set for Saturday, with no less than 10 people arriving at my home to do the work. The morning of the project I go to Home Depot to find out where the concrete is at, only to discover that they had the wrong address, along with the wrong store, and there was no way I could get the concrete that day (though they advertise same day express delivery on their website).

I bought some stuff online that said if I place my order in the next 4 hrs it would deliver on the 27th. After I placed the order I get an email saying to be delivered on the 30th, I call the home office and after talking to a guy he said the website was right and I would have them the 27th, well guess what. They won't be here til maybe the 30th. After reading reviews on here about Home Depot it appears that almost all of the complaints are about them lying about deliveries. I want to turn this into the attorney general in Georgia for bait and switch but it says on their website I need to show this is a common practice, I need people on here with delivery problems to band together and let make them change their lying ways. Not real sure how to go about getting info for this but I want to pursue this.

I ordered granite counter tops from Home Depot in Apex NC. The company they use to do the actual work is Stone Solutions in Raleigh NC. The company informed me I had to pay an additional 140.00 for the sink cutout before they would start production and I had to pay their because their payment system was down. I asked the girl I spoke with to give me directions to the store and she said she would call me right back. This was at 4:00 so at 4:30 I called back and she told me she forgot but would call me right back. She never called back and I looked it up online. When I arrived guess what? Their payment system was down and they couldn’t take a check or cash. This was just the beginning of the nightmare of no communication with this company.

I placed an order 2 weeks in advance for a new handicap shower for my disabled mother. I called and confirmed the order with the La Quinta, Ca. location, as that was where everything was to arrive at, the night before driving over 200 miles and tearing out her bathroom. I was told the last item (shower doors) were not in yet however the gentlemen that took my call said he would call the vendor and call me back with the status. He called me back working a few minutes and said he had good news. The vendor has already shipped the shower doors, they were in route from the same area (60 miles away), they would for sure be there the next day so no worries about driving the distance, and he guaranteed me that they would be in the following day. I trusted what he said and we headed to my mom's the following day.

Back in January I had a major customer service issue in Michigan, I contacted CEO Craig Menear because I believed it was that bad and thought this CEO needed to know about this, however at the time I figured it would fall on deaf ears as it does with most of corporate America. I received a response within a day and the entire problem resolved within two days.

Not so long ago my wife and I went to your North Huntsville, Al store to look at carpet. The staff there were very courteous and helpful. We picked out a carpet and pad and they gave us an estimate of what the total would be. We were told that for a short time installation, which included moving most furniture and disposing of old carpet was included in the cost of carpet. The price quoted was lower than anyone else we had been to. We set up an appointment for measurement so we could get a more accurate quote and fully expected it to be a bit more. What we did not realize was that your brochure stated what was normal furniture and what was specialty furniture but that was meaningless.

Home Depot lost the order to install the opener. I had to call the following week and query your representative why I wasn't contacted within "24 hrs" as PROMISED by the dept head. This install took longer because of YOUR mistake and no care or consideration was given by Home Depot. The installer showed up in the last 5 minutes of the "expected" time, which was a little irksome as I took off work to be there from 1-3 PM. Again, no care or consideration for my time was given by Home Depot. We previously had the garage door and opener installed by Home Depot for the warranty. Unfortunately, the opener didn't hold up because the spring wasn't properly adjusted by the last Home Depot installer.

I purchased a Maytag set during a sale on April 8th. The set was in stock so the lady said we can deliver on Thursday, Friday, or Saturday. I said, "Let’s do Friday because I’ll be off work." She said, "Why don’t we just do Saturday?" I thought, well, one day won’t matter, So I said OK. Three days later I get a call from them saying they don’t deliver on Sat. Because that’s their maintenance day! I said, "Then why did she suggest Sat?" They said, "Well maybe she didn’t know!" I said, "Then can it be delivered Thursday or Friday", I was told they were full & couldn’t deliver until the next Wednesday! I said, "That’s 10 days from when I purchased them & they are in the store!" I need them now, I have a salon and I have towels to do every other day, not to mention my own laundry. "Sorry, you don’t have a choice!"

Purchased Hotpoint Washer from with 5 yr. extended warranty service. The washer has needed repair constantly. Each repairman took a week to come & another week to return with needed part. Two weeks after having washer fixed for the 3rd time with new belt, belt broke again. The 4th repairman from 'Flamingo Service' came & said he'd be back in 6 days but 7 would be ideal. He set the date for the 6th day and lo and behold he called in sick the 6th day and they couldn't send another till a week later which would make it 3 weeks total wait for this washer to be fixed again. Home Depot supv was empathetic but could not get anyone else earlier. Lousy service from all who respond to HD warranty commitment and complaining to HD management doesn't help either.

Home Depot (Stark, Troutdale 97060) - It's my first time buying appliances to them but when they delivered the dryer have a big dent on the sides, the drivers are rude when we didn't accept the products, hell no! I paid thousands of dollars why should I accept that, that's why I buy new. And when we called them, they said they're going to send a new one and it will get deliver after a week (imagine a week, after paying them right away it took so long 3 weeks of waiting and then 1 more week, fine it's scheduled), so I wait and request a day off at work.

Delivery man dragged Gas Range into mud when moving it instead of waiting for 2nd delivery person's help, as a result range feet embedded in mud that I had to clean. Both delivery men caught an attitude when I asked them if they could help me clean mud out of range feet, which was their fault mud was embedded into feet. They did not help and left. Will not buy another big ticket item that has to be delivered by Home Depot.

I visited my local store yesterday in an effort to order material and to get a price match. The store first told me to talk to customer service whom then told me to contact Homedepot.com. I called at 4:45 PM yesterday, spoke with a rep named Milton and explained my situation. He said he had to check and asked me to hold for several minutes. One hour and twelve minutes later I was still on hold and sent an email complaining to their customer service department. Five minutes later the call was picked up by someone in their credit department. She put me on hold again and apparently transferred me to someone at Capital One whom explained she has no relationship with Home Depot. As of now I have received no response to either my phone call or email. This is the most incompetent customer service department that I have ever dealt with.

Purchased a 40 gal. General Electric gas hot water heater with a 5 year extended protection plan. To make a long story short; when I needed to have service done on my hot water heater, everyone I called passed the responsibility to the next guy. Ultimately I got someone to accept their responsibility to honor my "Extended protection plan" all the while I had crystal clear communication with everyone I spoke to; now all of a sudden I'm speaking to someone who sounds like they're in the middle of a tornado. To add insult to injury, the contractor they are sending to my home was very unprofessional, rude and unhelpful. Please be very careful about these so called peace of mind protection plans peddled by the Home Depot. It's not what you think it is.

I ordered two items from Home Depot online. The packages were supposed to be delivered on Friday. I receive a message from Home Depot that my address is wrong and there is an apartment number missing. There is no apartment number with my house. This is a private residence. I contact Home Depot. They pass the blame on UPS. Then Home Depot tells me UPS will not deliver on Saturday, so I'll have to wait until Monday for my packages. I then miss a call and received a voice mail from UPS saying the packages didn't make it on the truck, you can come pick them up or they will be out for delivery next day. Meantime I'm back on the phone with Home Depot, the 5th customer service rep by this time. I'm frustrated by this point and I told Home Depot to cancel the whole order. I want my money back. After I cancel, I only see one item on my order returned.

I have visited Home Depot Woodbridge store February 12th, 2018. In this specific day I was not able to allocate my store credit number **, this store credit got credit of $1,256.12, It's store credit for return item. The reason I've visited the store in this date to check what will be my options if I don't find this store credit, Home Depot Woodbridge Store manager has requested for receipt of the last transaction I've done using this store credit card to check what are the alternatives I got, hence, he made copy of my receipt, later on in the same day (February 12th, 2018). I've found the store credit card and I've called the Woodbridge store and I've informed them that I've found the card, consequently, this store customer service has informed me that this issue is closed in March 4th.

I hope someone read this and take action! I made this order 3 times! First time after wait 15 days Home Depot cancel the order (was February 2018). Second time website forced me to order to pick up at the store (was March 2018). We called Home Depot store at Copans Rd in Pompano Beach FL and they confirmed the order was there. We spent 1 ½ hr looking for the order and finally Home Depot cancel again. 3rd time this order #**; UPS sent an email saying they already delivered. I had to call Home Depot and figure 01 item was pick up at the store, 01 item was delivered to my office and the 3rd and 4th items had a wrong delivery address.

Dishwasher. We bought a Whirlpool Gold series dishwasher from Home Depot in Jacksonville, North Carolina. Had a problem with it. The water wasn’t draining it. Wasn’t drying the dishes. Call Home Depot up. Home Depot had two people come out replace parts. Still not right. Had appointment scheduled today but it was canceled because they said I wasn’t using jet dry in it and I was using jet dry so we’re going to Lowe’s to buy a new dishwasher today and I’m going to go after Home Depot. We bought a dishwasher with three year extended warranty and paid them $125 to deliver and hook it up so I want my money back for the dishwasher. I want my money back for the delivery and extended warranty. Never shop at Home Depot.

I ordered an major appliance online on March 07th and cancelled my order on March 12th before it's shipped out (since it's said 3 weeks for my order to be processed). I haven't received my refund until April 01st, so I call them to find out. A customer service told me that it sometimes takes the bank a month to process my refund (because I used my credit card), so I should find out the my bank side. I called the bank and they said they have never received any refund and reassure me that they will reverse the balance if Home Depot don't do that.

Customer service at this establishment has gone to the dogs in the past couple of years, especially in the McDonough, GA store. I recently had a very bad experience where I was told the associate could not help me and after I walked all over the store and went to customer service, I found what I needed and the guy who would not help me was 10 feet away.

Today, 07 March 2018 I was in Home Depot and was looking at the Black Friday spring sales on the DeWalt still driver and impact with 2 batteries and a charger as well as the Milwaukee set of the same caliber. On the sign in the store it states the value is $268 for $159. I decided to go on to the website and look at what they had on the website. It stated that the original price was $169 marked down to $159. I asked for the manager at the time and was extremely rude. Him and one other guy that was with him both persistently argued and argued with me in the store in front of everyone saying that the one in store is a better deal comes with batteries and charger. I told him that I have it pulled up on my phone and showed him it was exactly the same thing model number DCK240C2 Dewalt 20-V Lithium-ion cordless drill driver and impact combo kit (2 tool) with (2) Batteries 1.3 ah charger and case. He continued to argue.

Was shopping at Home Depot. Had a few items in my cart. Went to the garden center outside. Left my cart at cashier to shop for plants out front, came back and my cart was gone. The cashiers had taken my cart and put it away. This would have been OK but some of the items were clearance items and they could not find them. The cashiers in the garden section when I asked them claimed they had no clue and didn’t touch my stuff. Got the store manager involved and he said they put it away. He then wanted me to go around and gather all the items I had put in my cart again but by that time I had already wasted an hour trying to get a hold of a manager and my cart.

We received a very quick response from our message to the local store They have agreed to the return for a full refund and have offered a discount should we decide to order another blind from them.

The warranty has to fail 4 times for the same thing before they will replace your fridge. The repairs have been made on it & it’s always to do with cooling but if they replace a fan 1 time & then come back to replace a compressor next, & if the new compressor is a defect & they then end up having to order another compressor & came out to change the compressor again. The warranty company Asurion listed all of the 3 service trips as only 1 service call. I have been given the run around & I am so tired. I have spent so much money at Home Depot & it’s really upsetting that they allow their customers to go through the turmoil like I have been through because of the warranty company they are using. I didn’t buy the warranty from Asurion! I bought the warranty and my GE fridge for $1900 at Home Depot!!!

I purchased some items online and chose "Same Day Delivery." Since it was late in the day, the delivery was scheduled for the next day, Monday. Monday, NYC had a dusting of snow (hardly sticking). At around 5 pm, I called and found out that Home Depot had canceled their deliveries due to snow. Ridiculous but I still rescheduled for Tuesday. The delivery window is 6am-8pm so I had to take the day off work. Again, at 5:35 pm I get a call saying that the delivery guy tried to deliver at 230 but I wasn't home. I was sitting home all day, carrying my cell phone around with me so that I didn't miss the call. This was a blatant lie. Home Depot said they might be able to reschedule for tomorrow. Apparently, no one else has anything to do on a weekday except sit and wait for a delivery that will never come. I canceled my order.

On Feb. 21, 2018, I ordered an American Standard Cadet 3 toilet from HomeDepot.com and had it delivered to my local store in Honesdale, PA. I received confirmation that it would arrive between February 27 and March 2. On March 2nd I went to the store to pick it up and was informed it was arrived broken. This happened 2 more times, March 20th and April 3. I can understand this happening once, but 3 times? In each case, there was no re-order and I had to work with their customer service representative to redo it. In all fairness to the Home Depot store, they were very polite, and they also gave me a 20% reduction in price on my order, (which still hasn't arrived!).

My children recently purchased a gas range for us. We were scheduled to receive delivery on the 21st of March. Due to yet another snow storm, delivery was delayed until the next day. Finally, after waiting all day on the 22nd, without any call from your delivery co., I called to find out what was happening. I was then told, by a very nice lady in Tennessee, that the delivery service was still closed and a would be for the remainder of the week. The earliest I would receive my range was the following Friday. The fact that I had to be creative, cooking a dinner for 20 without the oven I was supposed to have on the 21st, was bad enough without having to wait another entire week for delivery.

We ordered 10 replacement windows for home. We waited the 6-8 weeks and when they arrived 3/10 were wrong. They reordered them and were supposed to "expedite" them, but it still took another 6-8 weeks to arrive! Then when we got the call to install them, they could not find them in the warehouse, and said they need to be reordered! The manager Jeff who is supposed to help us does not return calls and just says there is. I update in the system. DO NOT BUY WINDOWS from Home Depot.

It a super bad experience in the The Home Depot which location is 4255 Genesee Ave, San Diego, CA 92117 at 5:30 p.m. on 03/30/2018. I have never seen such a bad attitude employee W/O any smile working for The Home Depot. The lady's name is **. She faced back to me chatting with others when I was waiting in front of the Customer Service Center. A staff reminded her twice then she turned back and talked to me. I let her know what I need is to adjust my 10% new-home coupon to my previous orders. She refused to help me, said they have never do that and pushed back all my receipts. Ask me to go back the original store I purchased. I said when I purchased in Santee store, the sales told me I am able to do that. I told her I really don't like her attitude and asked for her name and employee ID. She said I will found her name on receipt.

I went through Home Depot to hire a fence installer for a property I recently purchased in Bradenton, FL. This is a secondary property where I intend to spend a few months a year, so trying to coordinate a fence installation during my stay is challenging. My entire experience was extremely frustrating. I received notification after three weeks that my contract went missing, although I was charge for the complete job upon signing. I was informed that the installation would commence within four to six weeks. After three weeks I had to demand that I not lose my place in the line-up for installation. They agreed after some frustration on my part. When the installers arrived I walked them through the property and described the agreed installation characteristics, e.g. fence panels must be level, stepping of panels rather than sloping panels, important to keep pets from leaving the backyard.

Purchase in June 2017 a new a/c from Florida Energy Water & Air. The salesperson showed us the Home Depot Certified Installation Logo. He was a nice guy! The installation was a nightmare. They left everything behind work like a slob. Left the new platform on the side of the unit used the old cement platformed, did not change the switch box outside. Now it's tripping every week old wire and the breaker inside is the 28 years old (did not change it. It's tripping every month for no reason as it's old). They left the big hole in the wall where the old thermostat was put the smaller one over. It's no covering the hole in the wall, The drain pipe is along the house not away from the house. The attic pipe has no insulation and it's sweating in the attic through the ceiling. We can see inside the home from the air duct in the attic under the machine.

We paid $27,000 to install a roof and Home Depot did not complete the job. We have been unsuccessful in getting satisfactory answers. We are waiting for an invoice and the work to be completed so we can get our certificate of completion. I will be telling as many people as possible of this horrible experience!!!! I AM DONE WITH HOME DEPOT!!!

Our sales person went over the top on his customer service and is a real asset to Home Depot. However Roberta a "customer service" person was the worst excuse of an employee I have ever encountered. It was night and day difference. I was given a delivery time between 9 AM and 2 PM I asked if we could narrow this down and in a less than professional manner I was told that was the time and tough ** and she had no concern for my time. I forgot I am only the customer how foolish of me.

Very surprised to find our car was towed from the Home Depot parking lot in less than 12 hours, without visible signs stating that it was not permissible. A warning or longer length of time would have been understandable. A $250 lesson learned!

Great all-around experience with Home Depot - The Home Depot in St. Augustine has a knowledgeable and helpful crew to help. The store is always busy, and nicely stocked. Their popularity shows: Parking close to the entrance is a matter of luck.

My experience picking up a special order door was a nightmare. Once they found it all I asked was to have someone help me load it. They said, "No problem somebody would be right out." Waited 15 minutes went back in the store and told Home Depot employee to call somebody again to help me load door. Waited another 10 minutes still nobody. Had a customer waiting outside for his order with the help of his wife load the door. Then went back inside to tell the manager what happened. She said she would find out. Was so mad and disgusted by then all I wanted to do was leave. As I left store employees just standing there watching other people load up materials themselves. Shopped at Home Depot 20 years. Products are fine. Customer service sucks. No wonder everybody shops online. This was at the Wentzville store in Missouri.

My parents have ordered a dishwasher at Home Depot in Opelika, Alabama. The delivery date on this order is 3/20/2018. The plumber was supposed to show up today at 8:00 am and the plumber still did not show up. The people who will haul the old equipment will be here on Monday. We will never buy from Home Depot again. The plumber told a lie on me said that I cancelled them and I never got a call from them. We went to the store level and they got a hold of the plumber again and we're waiting from him to reschedule. We will not be shopping at Home Depot and we will cancel our credit card With Home Depot.

Last year I purchased paver stones, step one paver base and step two paver base stones from my local Home Depot on 09/11/2016. The next 2 days my stones was delivered. During the delivery my garage floor was damaged. I contacted the manager and she told me that someone would be back to my home that afternoon. No one ever showed up. Called the next day and same result. Finally I got some action after literally going to the store! I was told that a claim had been filed with their insurance (Sedgwick) and that they would be contacting me with 48 hrs. No one ever did.

Have bought a lot for my flip houses. Went the other morning to buy lumber asked 2 of your associates for help first said he was covered up as he was watching 3 departments then went to front 2 of your associates just standing there asked if they could help and was told No. 2 fellows standing by said we will help you as we have been waiting 2 hours to get what we need. So they did and l paid them for their help. Trust me I will go to Lowe’s next house as you have some of the rudest guys talked to my daughter and she had a bad experience trying to buy a microwave and oven maybe you need to give some classes on customer service starting with managers on down.

Back on March 1st I ordered some outdoor furniture online through Home Depot. Supposedly everything was in stock and due to ship. I had ordered sofa, two chairs and two ottomans. The two ottomans arrived on March the 6th. The shipping information said that the remainder of the order would arrive on March 19th. I stayed home all day on the 19th so that the order wouldn't be left out in our driveway. At 6 pm I called Home Depot and was told that it would probably arrive the next day. Today is now here and it's 4 pm. I called Home Depot again and was told that the trucking company didn't have any information on the tracking number of my order and that somebody from the trucking company would call me "sometime this week". I should have learned the last time I ordered from Home Depot but I liked the merchandise. This won't happen again. If I don't have a date by tomorrow I'm going to cancel the order and be done with the Home Depot.

Sunday, March 18th 7PM: We rent a truck from the rental department where the guy renting out to us tells us (without ANY prompting or questions regarding delivery) to return the truck by 9:15PM the latest. 7:25PM: Halfway home we notice that the pressure light has gone off on the dashboard. We come return to the store worried and the same employee asks us to continue with the issue in the van. To be safe, we continue on a lot slower speed than we usually do. 9:15 PM: We come back to return the van and have the first half of the horrible experience. The manager there is EXTREMELY rude and yells at us to go back and that he can't even talk or let us in! He says we will be charged overnight charges no matter what!!! He refuses to the take key, We leave the truck at the HD shed and take the key with us.

Purchased 2 Glacier Bay bathroom faucets. The cartridges inside have failed and the leaks have caused the water to corrode the metal and eat away the finish. We contacted Home Depot and they told us that the "Lifetime Warranty" they advertised at one time, now is only 90 days on these products. They sent us to Glacier Bay. The only contact for Glacier Bay on the web is Home Depot. We contacted Home Depot by email and sent the pics attached to them and they will send us replacement cartridges to stop the leaks, but will do nothing to replace or warranty the damage done as a result of these failing.

We bought our French door through Home Depot and from the very beginning I let them know that it was important for me to have a screen door with the French door. I was assured that it came with a screen door. It’s been almost a year now... have numerous calls about my screen door. At the beginning they were saying that it’s been ordered and it will take six weeks. Again, it’s been almost a year and NO screen door. Horrible service. Too much for lifetime guarantee! I know they record all calls so they have record of the many times they told me I would be getting my screen door.

I purchased an Ariens snow blower in December of 2016. Used it 4 times, then lost power to the wheels in March of 2017. Contacted Home Depot and was informed that not refund or exchange on power equipment after 30 days. They sent it out to Ariens for warranty repair. It got ruined during return shipment. They finally replaced it in August of 2017 after blowing me off for months.

I took my generator in for repair, in which case it had less than 11 hours. This is the way that they wanted to give it back to me. I have been in contact with attornies to hear that "I should just take the gift card back in exchange". Why would I want to go back to Home Depot again. Now I have to go get a gift card that I don't want. I really was in disbelief how my personal property got handled. This was at the one on 3031 N.E.Pine Island rd.

I wish I had to read some of the reviews before my parents bought their appliances. We should have gone to Lowe's. They promise to hook up all appliance. Nothing was connected. They had problems bringing the fridge in and the men would not listen to my dad or brother in law how to get it in because they were rush. Left the fridge in the garage. How do they expect an 82 year old man and 79 year woman to connect the appliances and bring the fridge in. Talking to the manager was a waste of time. No help. I guess when they have your money they do not care.

We used Home Depot because it was closer to our house and more convenient to go there. We’ve bought many household and project items from them. Until finally we moved into our first house and made a major appliance purchase from them with him delivery. Time after time they would push our appliance delivery back and delay it for one reason or another. Inclement weather, they were overbooked on deliveries, they couldn’t find our address. It was getting a little ridiculous. So after three weeks without a fridge or washer and dryer we had had enough. We called Lowe's who said they would have our appliances out to us within 24-48 hours. Do yourself a favor and don’t waste your time with Home Depot. It’s an unnecessary stress. We will be traveling a little further from now on to go to Lowe’s and give them our business.

When I ordered some poultry fencing online, because they don't carry it in stores, it said expect by March 16. Great! My crew will be here the next day to install. Perfect! Not!! The shipping detail email said March 19. When it says one thing but means another it is infuriating!

I have been going to the same Home Depot store for about 20 years and have been a loyal customer for more than that. I'm remodeling my home and have already spent thousands of dollars at Home Depot. I've bought hundreds of items in the past year and the security exit alarm keeps going off. This last time was the final straw, a 21-year old (approx.) employee never said a word to me - he just grabbed my bag out of my hand when the alarm went off. I had about 20 items in my bag and he would pull one out to scan and take it through the exit - the alarm went off four times.

I purchased a new Samsung washer and dryer on February 20th and finally was able to start using them today. After waiting a week for them to deliver on February 28th, the delivery person "stripped the terminal block" during installation. Said we could either request a new machine or have a repair person come out. That it would be a simple fix and faster to have it repaired as it would take at least a week to get a new machine. We opted to have a repair person come out and they said it would take up to 3 business days. When I called later, I was informed it would be 3 business day before someone called to schedule a repair person, not for them to come out.

Not at all. No way. I contacted a local manager (Vancouver) and spoke with Lisa Manager on Duty. She returned my call with the information that this was a GLITCH in the system but again the customer's fault for using a DEBIT card. I wanted to know WHEN my money is being refunded to my debit card. Same **. "We'll let you know when you can get the second charge refunded." This is FRAUD and I think this is a scam. I'll be changing my debit/credit card number due to what I feel is the sleazy behavior of the company. Very SKETCHY.

On February 12th, 2018, I bought a washer and dryer online and scheduled the delivery for March 8th, 2018. I purchased well in advance as my family and I were moving to a new home that had no appliances and I wanted to make sure my items would be delivered for when we moved in. On March 7th around 1:30 pm I called your 1-800 number. The person who I spoke with said that there was not a delivery time yet but that I should get a call by 5 pm confirming that. At 6:15 pm having not received a call as promised, I called the 1-800 number again. I spoke to ** and she said that my dryer was "back ordered". I mentioned that I purchased those appliances almost a month before to ensure I would have machines at my new house and how disappointed I was that I had not received a single email or phone call telling me that my delivery would be delayed. Worse was having to find out the day before the scheduled delivery.

Horrible customer service from Home Depot. Ordered an wall oven mid-Feb, scheduled for delivery 2 weeks later. Arranged someone to be at my home to receive delivery. No delivery. They eventually called saying delivery would come 5 days later, arranged someone to be home to receive delivery. They cancelled delivery that day because of truck "breakdown". Want to deliver 2 weeks later, No thanks. Totally unreliable. Called Home Depot to try to arrange better customer service. Arrogant customer service people, totally oblivious to customer relations, no cooperation. Told my experience to my contractor who was going to install appliance, he has had similar experiences, will not recommend Home Depot to customers any longer.

CAUTION: Home Depot, allowed me to charge above my card limit for an online purchase without telling me I was above the limit. They said it was because I was such a good customer. Then they sent a negative report to the reporting agencies stating that I was above my limit. They have refused to reverse the negative report. My credit scored lowered. If I am such a good customer perhaps a better solution would have been to raise the limit on the card rather than provide credit and then report as over the limit. I am starting my work on a large project and my business will go to Lowe's and local distributors.

I was very disappointed that my items were not shipped on time then to find out that they were not shippable when contacting Home Depot, I had to wait three days to find out that they were being returned back to them because they were damaged. Very disappointed that they wouldn’t contact me ahead of time... They were not very nice to work with... I’ve never had an issue with ordering online item for other stores, first and last time I order through them.

My experiences with HOME DEPOT was terrible. I called several times to be transferred to someone that was clueless and getting information about my refund. It is over 30 days and no floors because HOME DEPOT sent some worthless company such as USIG. In the future, I will never dealt with HOME DEPOT again. They showed lack of concerned and never returned none of my call and owe me 6000.00. PLEASE DON'T give Home Depot your money or check because It is hell on wheels to get it BACK. I am a 100 percent disabled veterans and I am reporting this matter to the federal government. It funny how HOME DEPOT take their money out in minutes, but I have to wait weeks to get my money back which is B.S. NEVER ever again! WARNING TO EVERYONE!

We went Home Depot to purchase a washer and dryer on February 24, 2018. They were really busy, so we went to the parking lot and ordered our washer and dryer through the Home Depot website, which was no big deal. Delivery is free, but you have to have the whole day open because they call you the day before deliver and give you a 4 hour window in which delivery will occur. My husband and I work full time Monday - Friday so we needed weekend delivery. The next available weekend day they had was Saturday, March 10th. On the 9th at about 5 pm we got a call informing us that our delivery window was 1-5 on the 10th.

Yesterday, my husband had the day off from work and we decided to spend his time off building a backyard bridge. We built the frame and figured out that we had cut a 2 by 10 that we had purchased last weekend at Home Depot wrong (because we had changed the design of the bridge). So no big deal big, we needed stuff for a couple of projects, we would just run to Home Depot real quick! We were in high spirits and having a great day!

Home Depot Chesterfield Michigan - I would like to recognize and compliment Terri in customer service for making my shopping experience wonderful. She was fast, polite and very knowledgeable on the store's products. I would like to ask her manager to give her an raise, promotion etc. She does a excellent job with your customers.

Too many details to list at this time but, this company has many slide of hand tricks on both customers and employees. I've sold warranties on power tools and such that often do NOT get honored. Also, customers and employees are spied on with, not only the cameras you do see, but pinhead-sized cameras placed through the store-including in soda machines etc. Next time I am on here - I will begin to spill the beans on more of their dirty little secrets.

Material engineers design products with targeted usage life. Home Depot sells products that break down after minimal use. First we bought a Magic Chef backup refrigerator, kept in our garage. The freezer didn't work. We took it back and got it replaced. Again, this p.o.s. product wouldn't actually freeze anything. Just today, I got out a hose and sprinkler device I bought at Home Depot last fall. Upon first use, the hose leaks, and the sprinkler device spews water out its seams and cracks, instead of out the nozzles as it's supposed to. And no, it was frozen and damaged over winter, I drained it last fall after the last usage. Home Depot is a scam business that sells absolute crap products designed to break and fail after minimal usage.

This is the second attempt dealing with having a window consult done, first appointment I got a call stating this person who was suppose to be here in a hour can't make it because he's gone over on another install. They said it'll have to be rescheduled. {Upset about this. Had to reschedule daily activities and take time off work.} Next appointment I said I want to be the very first appointment of the day. Was scheduled for Tuesday 3/6/18 at 8 am and guess what. No call/no show. Got up early, dressed hurried the day along so we would be ready when he comes. NOBODY CAME or SHOWED UP!!! DO NOT use Home Depot for any install. Call around. Total disrespect for the consumer. I will most certainly use a more reliable company in the future. I am very mad and upset how we were treated.

I have been a The Home Depot for over 2 years. They said They cannot lower my Interest rate charged, as it will remain the same as when I first opened the account. 26.99%. I find The Home Depot's prices (only some), are very high. They use the seasons to their advantage by keeping them higher as demand increases. I have an excellent credit scores and now I will have to close the account. I'm paying 14.99% for my Visa purchases. Why would I pay them such a higher rate (close to usury).

Destiny was very good and helpful and make sure I got the best deal with my purchase. I will buy again and recommend it to friend and everybody so they will be treated with kindness and respect. Also she is very knowledgeable about their product. I will buy again my refrigerator with this company soon. Thanks so much. I can give her 10. Thanks to Hossein also for his help.

I made a purchase that I needed delivered to my house. Only half of the items I purchased were delivered. I returned to the store to inform them of my situation and to add more items to the order that was not delivered. When I spoke to someone over the phone, they told me I can add merchandise to the order that wasn't delivered without being charged. When I got to store #0130 Cascade, they told me I had to pay for delivery of items again. I informed manager about phone conversation; he totally disregarded anything I said. Night manager was unprofessional and rude.

Home Depot has been my favorite home improvement store for years. I was elated when the store for nearby South Hill VA was announced, but quickly became disenchanted due to the small size of the store and the lack of many items ordinarily found at a standard sized store. I'm stuck with it unless I drive 60 miles to a larger metro area.

We have order hot water heater for almost $600 and paid $79 for express delivery. We have been waiting for the call the day of delivery. We waited till 4:00 pm and call Home Depot. They have no idea when the item will be delivered. Then we went to the address which the hot water heater supposed to be delivered and found out the heater was standing at the sidewalk. What a surprised, they just left the hot water heater on the street without the buyer to sign off??? At the same time, there is a pickup truck park in front of my house having two guys sitting inside. They asked us "is this your house"... and they left. If we did not show up at 6:00 pm, we think the heater will be carried away by those people. What has happened to Home Depot services? They used to be a good company, everything has been changed now. Have to think twice before order anything from Home Depot.

February 18, 2017 I had a Central Heat/AC installed by RightTime, a subcontractor for Home Depot. First, I was charged Double for unit, when I called the next day to cancel the order RightTime stated I could not because construction had already started (pretty slick huh!), what they had done on Saturday is install a 2x4 wood frame in the attic to hold the Heating unit. Very slick & unethical way to double their money. Come summer 2017 the AC did not work, it took almost all summer to finally get someone out to look at the AC. The AC still DOESN'T Work! The heater barely works and now I have to pay another contractor to look at both units to see what is wrong. Both Home Depot & RightTime refuse to address the overcharge and the units not working. I paid $20k for a 1200sf home, my neighbor & family paid around $10k for 1400 & 1800sf homes. I write this as a warning to other consumers to beware & shop elsewhere.

The biggest problem with Home Depot in Poughkeepsie N.Y. is the lack of people on the floor to help with sales or directions to the products you want to buy. I've seen many people walk out of the store frustrated. The other problem is a lot of the products they sell they never restock so if you do a laminate wood floor for instance and a month later you want to replace a piece due to damage you can't they say we no longer stock that and just walk away. No help no nothing! Not a very good way to do business.

On November, 2017 at the Courtenay Home Depot, I chose the Marino Oak flooring for my business. I had made my decision after viewing their in-store flooring sample. The order was picked up and installed by the renovation contractor. The contractor had been hired by the owner of the commercial building where I have leased my storefront. The flooring that was installed does not match the in-store sample. The in-store sample shows a perfect Brown wood like design. The flooring that was laid has White, fill-like portions in the wood design. The White portions are not shown, at all, on the in store sample.

I was pursued by someone selling solar something or other. I do not want to be harassed. The interaction caused you to lose the Freezer price I did not purchase and some tools. I went in to buy the freezer and came out really very angry. It used to be the best place to shop in town. (Men Falls.)

First off I would have a rating of half star but can't do that. Don't go with ACCP Plumbing contracted out with Home Depot. Home Depot advised me to buy a pan for the hot water tank which I did. Now ACCP says I have to buy it through them. When the person came out to install the tank it seemed to me he didn't want to do this. (Maybe fighting with the co.?) Well besides that he unintentionally move my drain pipe from the wash tube to drain the hot water tank. He was in & out of there in 1 hour. My wife did laundry afterwards & water went everywhere. Now Home Depot denied this & ACCP denies this. In & out for a quick buck.

There is a lot to choose including price and a variety of different choices. I feel comfortable in taking my time and making the right decisions for myself and my entire family.

I contacted Home Depot about their cabinet refacing services. The sales rep came to my home and provided a quick estimate on a piece of scratch paper and suggested that I attempt to finance the cabinets for 0 percent interest for 2 years. The sales rep never provided me with an itemized list of the cabinet components to be ordered. I asked three times for this information from the sales rep, the first time I was told he would prepare it that evening, the next email he ignored completely and the third email he told me Home Depot interior design does not provide a complete transaction estimate.

On 2-21-18 I visited Home Depot in Rock Hill SC and purchased two 5ft sticks of PEX piping @ $1.86 in the plumbing department. I paid cash for these items. On 2-22-18 I found I did not need them and went to return them. The customer service associate there told me that because I did not have my receipt that she would put it on store credit card. I was fine with that, as I had some more shopping to do anyway. Looking at the return receipt that I was handed back from the sales associate I was only given store credit of $.53 for each item. I asked her to check her system because I had just purchased these items the day before and paid $1.86 each. She said that's all the computer would allow her to give credit for because I did not have my receipt at the time. She also stated that the system would only allow the lowest sale price for that particular item.

Visited the store located at 2140 Jupiter Rd Garland, TX to pick up an order I had previously placed. The store manager ** is very rude and lacks the customer service skills for the position she holds. After asking for her assistance to clarify the mistakes made by the store, she told me that maybe I should go shopping elsewhere. This is as crazy as it sounds.

I am a homeowner and ordered 2 toilets from Home Depot as well as their delivery, installation and removal of the 2 old toilets. This work and products were contracted in writing with Home Depot, but on the scheduled day for the products and work to be provided, Home Depot never showed up, never contacted me to advise me of the cancellation or any reason for it. I wasted a whole day of taking off work (for which I was not paid) to provide access to the installer who never showed up.

I have found that each time I have gone to the store. I have had a good experience with the employes. Helpful and informative ready to assist or share their knowledge.

Submitted a rather large electrical order to Home Depot to wire my two car garage for a wood shop. I needed all the items within a week to 10 days. Shouldn't be a problem right? Wrong, order came in piecemeal with 10 different boxes total over the next 14 days. One of the most important parts of the order (circuit breakers) was lost by "the vendor???" and couldn't be reshipped so they had to cancel and refund my money (which I promptly spent at their competitors on the same items). In addition, although I have an account, my order never showed up on it. Upon finally getting someone in customer service BY TEXT, I was informed that their website "just doesn't work right". What?

The past two years we have purchased large item on the Home Depot website and other items at our local Home Depot. Remarkable price online with free shipping. Large variety within stores. Great place.

I ordered a shelf, brackets, rod holder and rod for a laundry room. All was to be home delivered. The delivery of the items was spread out and the rod was sent to the store for pick-up. If I had wanted to pick up at the store, I would have had the items sent there, instead of to my home. What is the point of ordering online and requesting delivery to your home, if only part of the shipment actually gets delivered to your home? Their online ordering is not ready for prime time. It is best to go into the store in person, or order elsewhere at this point in time. Hopefully it will get better.

I purchased a lawn mower and it didn't run when I got it home. So I took it back and I took a second lawn mower home. It didn't work. I took the second one back and was given a third brand new lawn mower. The third lawn mower did not work and I took it back to Home Depot. I was given my money back and was offered another brand of lawn mower for a price reduction of 50% off of the total. This is a true story. Customer service is great.

We placed a custom door order (Jeld-Wen) 11/4/2017 at Home Depot store 4010 (Hillsboro OR). Original promised date 12/29. No call on delay. Called in January new date 1/29. That date came and went. No call on delay. Called in Feb, new date ~2/16. Door arrived 2/16. Went to pick up today... completely wrong door. No glass insert. Home Depot verifies door I ordered was correct one and promised to make it right but couldn’t do anything today as it is Saturday. We are changing to a local carpet vendor instead of HD as they were slow to call back after measuring this week for carpet. They just lost our carpet business today. Special orders at Home Depot are difficult to be sure. Hopefully they can make this right.

Over the past few months I have spent thousands of dollars at Home Depot and every turn has been a pain failure on the part of Home Depot. This has truly been a nightmare for me. I have wasted so many hours of my time dealing with this. I initially attempted to order my kitchen cabinets, appliances, tile, sink, toe kick and filler on the Home Depot website. For some reason, I was having difficulty as I attempted to pay for the items. The third time I tried, I began chatting with someone on the help desk. I explained to her that I wanted everything delivered to my house in one delivery. She suggested I go into the store where they could help me place my large order.

The kitchen department helped us pick out an counter. He told us the plus and con's of each style and materials. We will be buying our kitchen counters through Home Depot. We bought some other things there and had no problems getting fast service.

I bought a refrigerator. The delivery took an extra week so I had no refrigerator for over 2 weeks. The service person was totally unable to help with questions about the product or the delivery service and she said if I wanted to pay with a check that I would have to go somewhere else.

I have never been so pleased when buying an appliance. I bought a washer at the Reisterstown store in Baltimore MD #2584, the sales person was Miss ** and she walked me to different machines and explained their functions. We discussed my needs and what machine would work best for me. She was very friendly, professional and knowledgeable. She made my experience a pleasure.

I shop at Home Depot because of their knowledgeable and friendly staff! Every time I go there, a staff member seems to be ready to help in whatever aisle I'm in.

Worst customer service. EVER. My boyfriend (Danny) and I ordered a GE electric range/single oven online as a gift for my parents, with scheduled delivery for early January. On the day of, the delivery team called us and said they dropped our oven, there is a dent and asked if we still wanted it... Uh no, I don't want a defective product. They said they would return to the warehouse and call us within a few hours to provide an update. We waited the WHOLE day on Saturday with no feedback. We called customer service, was put on hold for 30 minutes, rerouted, got hung up! Had to call customer service again, and finally they stated the delivery department was now closed and we would have to wait until Monday to call for an update.

We got a home improvement loan, I think it was in 2014. We have been paying on it every month. Have not missed any payments. June 2017 of last they took a double payment from my bank account. I Called them the next day. The lady I spoke with said it would take 30 days to refund the extra payment or I could have it applied for July's payment. So we thought everything was taken care of. Now every month our statement says we are delinquent for July 2017 payment and to pay it immediately... I have called them 4 times since then, including February 1, 2018 and I was assured that it would be taken care of within 24 hours. We made a payment on February 1, 2018 and it is still showing that a payment is due February 2, 2018. Which means the payment I just made was applied to the fraudulent past due payment. I will check again this next week and see if it is taken care of, but I have my doubts.

Upon delivery of purchased refrigerator, 1/6/2018 it was damaged on delivery, called customer service and was told a replacement delivery arrive on 1/19.2018 which never arrived. Called again and was told arrival would be 1/25/2018 which never arrived. Wrote a complaint to better business. Corporate office responded and received a delivery date of 2/2/2018. Upon delivery it had a long scratch. I wanted a discount. They offer a gift card. This is not an acceptable solution for defective product and my time calling. Very poor to paying customer. Buyer beware.

There was a delay in getting a fridge to my new apartment because of a really bad snowstorm. Understandable. Then they kept delaying it. 9 days without a fridge in my new apartment. I spent hours on the phone and chat with customer service. They never offered any compensation nor a discount for the inconvenience of not having a fridge as promised by a reasonable date. To make matters worse, Home Depot said I would have to wait another week or two. I could rent a small tiny fridge that people could borrow though. We had had enough delays and issues. We cancelled the fridge, which my credit card company claims "fell off" the bill but I still got a statement on the bill for this large amount.

The staff are so rude. Said to me that I am crazy. The project they promise will be fast. Take forever when I want to cancel them. Need I have to paid 35%. The salesperson lies in order just to sales things. A lot less flow communication between them. Manager so unprofessional. Jeff ** and Jon ** (managers) are so rude. Hang out the telephone. Jon ** asked me if he can ask me a question. I said no. He just react and told me he can not talk to me while I asking a question. He just hang out. What kind of respect is that? What kinds of works they do? How can customer trust on Home Depot? This guys should be fired from their jobs. Very disappointed, frustrated and mad but like a customer we always lost.

Horrible bathroom remodel experience thru Re-Bath, $12k cost for tub/tile replacement, about $5k value, tiles with saw marks, grout everywhere, finished over 1 month late. Home Depot would not help. Re-Bath said it was OK, wish I would have checked reviews first. My experience taught me to never waste my $ or time with Home Depot services or Re-Bath.

I wish I had consulted this website before signing an $40K+ project with HD to partially renovate a guest bath and top down renovation of master bath. I completely agree with another reviewer. I thought we were paying for a general contractor (Romanoff) with the backing of HD but we ended up doing much of the supply ordering, installation scheduling and issue resolution ourselves. ROM managed the materials ordered through them. They would not order the faucets, shower fixtures or quartz countertops so we ordered them directly from HD and then had to manage them. Romanoff (ROM) contractors came without knowledge of the contract and specifications.

I've been looking for a fridge and stove for a couple of months. I found them listed in several different stores, but Home Depot had them in stock. They also give a veterans discount, if you prove you're a vet in store, not online. I went to the store, ordered what I wanted and the salesperson was quite helpful. I showed her my military ID and she said not a problem. She filled out the order and said she gave me the discount. I was in a hurry and didn't check until I got home. No discount, so I called and talked with them and they said not a problem. Took care of it over the phone and sent me an email to confirm the discount. Would highly recommend the Peoria store.

Ryobi mower 40109 cutting out during use. Mower sent to remote repair facility. I didn’t order blade. Was surprised to see that guard was an expendable (really). Was charged $4.12 each for screws that you sell by part# for $0.83. WHY (available 10 for $1.99). I’ll accept the consumable repairs that I didn’t order but am not happy that they were made without my consent. HOWEVER, The screwing I got on the screws is not acceptable.

I recently purchased a refrigerator at Home Depot right after Christmas in December 2017. We gave two telephone numbers for contact at the time of purchase. I was given a delivery date of January 6th. Buyer beware of - Home Depot has subcontracted with GE for all of their deliveries, who in turn subcontract with smaller companies to deliver all of their appliances. My husband, whose number was not given as a number to call for delivery, was called the night before about the delivery. (Apparently, it was a number in the Home Depot computers.)

Wow... The Home Depot coming in at the #1 spot for absolute worst customer service I've ever experienced (and am still experiencing). Ordered 5 Samsung appliances for the new house as part of a Black Friday promo. To date: backorder issue necessitated 2 orders rather than 1, causing loss of $100 in bundle promos and free shipping. TWICE installations did not come during delivery window (for which I took off of work to be home for) and we received no notice or follow-up. TWICE installations were improper, necessitating additional delivery windows for which I had to take off of work.

I bought a washer and dryer online for my rental. Before purchasing, I chatted with a customer service representative and gave him the dimensions to make sure they would fit in my space. He assured me they would. The washer and dryer were delivered and signed for by the tenants PRIOR to installation. When the installation crew came, they realized that they did not fit in the space. However, since they were signed for, Home Depot would do nothing to help me fix the situation. Customer Service kept sending me back to the store manager at the Aurora, CO store (Heather). At first she said she would help us. Then she changed her mind for some reason and would not help us at all. Now I am stuck with units that do not fit. I've tried escalating the situation, only to get sent back to the store manager. I think it's a horrible policy to require a signature before the appliances have been installed.

I bought a washer and dryer from Home Depot and were supposed to have delivered on me on Jan 12, 2018. On that day, the delivery man only came with the dryer. No washer. They said the warehouse cannot located the washer. OK... I called, and the staff from the delivery agent promised to reschedule the washer delivery on 18 Jan, six days behind. On Jan 18, no delivery, no one called until I called them. They still gave me the same answer: Cannot located the washer! Now, they have to reschedule another delivery on Jan 23... So... See what come next! A very bad experience shopping with Home Depot. When you call them with the phone number on the receipt, do not expect you can tall to a human with some luck.

Seven months ago I purchased 3 exterior doors from Home Depot that were to be installed by Incredible Installations. The install was done, but it was not complete. The installer did not use materials that I paid for nor did he vinyl wrap the door frames. The install lasted almost 8 hours! My screen door was not properly installed and the air shock eventually broke on it. He also used the wrong width of wood to trim out the interior portion of the door. I contacted the Home Depot in Newport News on numerous occasions in the months to follow. They had Katlyn to contact me so that another installer could come out. The install came out one afternoon November. He did not complete the job either. I contacted Nathan and Eric that are managers at Home Depot. I was given another appointment for 12/5/17 for the installer to come back out. Incredible Installations later cancels the appointment the week of 12/5.

Ordered a washer and dryer online on Homedepot.com because they had free delivery. Bestbuy.com had it at the same price but charged $50 for delivery! Should have ordered from them. I set my delivery date and they stated they would call the night before for delivery window. They didn't call so I called them and they said my delivery was rescheduled. I had already taken the day off from work for this delivery and was never even notified. I rescheduled for the next available date which was a week away.

Yesterday I went to the store (located in Pembroke Pines) to return a plant purchased a couple of weeks ago. The plant was still in the pot with all the tags attached to it. I had the receipt but a different number debit card since I had to change the cards days before. I wanted I asked to speak to the manager of the garden department, her name was "PK" (how professional). She refused to put the money back on the card. Was extremely rude. At one point she call out loud "I am done. Get her out of here". Let me remind her and Home Depot that the customers pay for her salary and keep the company going. It may not be much but you just lost one, or maybe more since I am sharing this horrible experience with all my friends.

Purchased LG refrigerator 2 years ago and bought extended service plan with Asurion. Unit stopped cooling over a week ago. Performed all duties required by Asurion to make claim. Was told to wait one week for repair technician. Two days before he was supposed to get here they called and said they don't have a technician to get here until the middle of February which would be 6 weeks with no refrigerator. Home Depot here does not do loaners. Call the Asurion and Home Depot and LG. Elevated condition. New repair company was assigned to me. I finally got through to them and they told me that this particular unit should have been recalled and that they would have to wait for approval then order parts even without seeing it which tells me they already know what the problem is and then it would be another week before they could get here. This differed from what the Home Depot folks have an email so they were concerned.

I ordered a custom kitchen in October 2017. I was first told by the salesperson that delivery would be in 3-4 weeks, then when order was placed I was told 4-6 weeks, with delivery date end of November/early December. Today is January 10, 2018 and my kitchen has still not been delivered. It has been next to impossible to reach anyone by phone, let alone a commitment as to when the delivery will be made.

We called to order an LG Refrigerator on a Saturday evening after having a poor experience at Lowe's. The salesperson on the 800-line was easy to work with. She explained the features and checked for an available delivery (2 days out). I accepted the terms and delivery date, paid for the unit and went about my evening. The next morning Home Depot called and asked if I would like the refrigerator sooner than promised. The fridge could be delivered that morning within 2 hours. I accepted the new delivery time and the installation was fast and easy. All in all it was an excellent experience.

We purchased new LG washer and dryer from Home Depot on 11/18/2017, scheduled for delivery on 11/27/2017 between 8 and 12pm. We set this date due to the husband being home and could help out or have answers for delivery/install personnel if needed. I received the automated call the evening before delivery stating their intentions to deliver the products on the date and time agreed upon at the Home Depot appliance desk. On the morning of 11/27/17, I received a call from the JBC delivery truck at approximately 9:30 am telling me they were 30min out. In the meantime I had disconnected and slid out the old units to make it easier for them to pick up and take out. Approximately 2 hours later, they had not showed. I called the LG/Home Depot contact number and asked what happened to the delivery truck.

I order 2 Martha Stewart Vanities on December 10th 2017, they gave me a delivery date of 12/19. I did not hear from them when they missed the date. I called them several times after the 25th and could not get through to any person. I emailed them from their support page several times and no response. I finally texted them, again from their support page on their website. They told me it would take 4-5 days for them to respond to me on the status of my order. 5 days later, NOTHING. I texted them again, and of course got someone else and had to explain the whole thing again, same response it will take 4-5 days to respond. 5 days later NOTHING. Now they are telling me it could take 12-14 days to resolve and they wouldn't let me even cancel the order. Asked them to have a supervisor or manager call me, and they said NO! Worst customer experience I have ever had.

We ordered an LG refrigerator from Home Depot in Mentor Ohio in September 2017. The sales people at Home Depot were very helpful and knowledgeable and we have no issues with them. However, Home Depot chooses to contract out the delivery of the appliances and that is where the problems happen. Our delivery seemed to go very well and we were pleased, but the next day we noticed water on the floor of the furnace room which is directly downstairs from the kitchen. We foolishly thought it was a leak somewhere in the furnace room but we could not locate it. It was a small amount of water so we just cleaned it up. The next day there was much more water and we realized it was coming from the kitchen, upstairs. Not a flood, just a slow drip. We pulled out the refrigerator and confirmed that the water was coming from the fitting they installed to connect the water line from the refrigerator to the copper tubing that supplies the water.

Went to Home Depot on E 200 to purchase a wheelbarrow. The only one they had left was broken so they suggested I order one so I did. That same day they called to tell me my order was in for it to only be the same broken one! I explained to them it was broken. Then the next day they called to tell me my order was cancelled because they didn't have it in stock after they told me that another store would ship it to them for me to pick up (and it was for Christmas )... needless to say they cancelled my order and tried to get me to pay for it to be shipped to my house (an extra 100 dollars). Today we tried to order a shower/tub only for them to call and say they canceled order because it's not in stock. I'm no genius but isn't the point of ordering an item is so when the store is out of stock you can still receive it? Plus the customer service is rude and ignorant. It's like talking to a brick wall even in person.

We contracted Home Depot to reface our cabinets as well as lower a bar height countertop to counter level. Long story short, the cabinet that they built after lowering our countertop was too high. Then when the granite piece was placed back on, there was a big difference between the existing counter height and this one. We were told that they aren’t responsible for countertop install and we are on our own. But the cabinet was built too big for our countertop! They said it came standard and couldn’t adjust it. Not sure why they agreed to do it if their standard sizes would not fit with our existing countertop, which they were able to measure when they did a site measure. They accepted the work. If it was outside of their scope they should have referred me elsewhere.

We ordered a 60" bathroom vanity on October 30 that was supposed to be delivered in 2 weeks which would be in time for installation prior to my 30 guests for Thanksgiving. I had to constantly contact YRC freight for delivery status because Home Depot's tracking # never updated. Long story short, we ripped out the existing vanity and did not receive the vanity prior to Thanksgiving and the order was cancelled. In order to keep our business, Home Depot (after we complained loudly) gave us a credit which we used to order a new vanity. That was on December 1st. On December 29th, they finally delivered the vanity. The WRONG one. Not even close! And the one we want is on back order. We asked for a similar model for the same price. Nope. They won't even place a new order until the vanity is picked up and returned to California from Indiana. Now we will have to wait another two months to get the order. IF WE EVER GET IT.

I had a scheduled repair appointment on Saturday, December 30, 2017 between 8:00am & 1600 hrs. I missed a call from the assigned technician around 10:00AM while showering and immediately began trying to return the call... Beginning around 11:00 am and continued throughout the day, leaving at least 3 or 4 messages requesting a callback. I have yet to get a response. I tried calling the number provided for Haier USA Appliance Repair at (770) 795-7410 throughout the day as well but continued to receive the original information confirming the appointment so I continued to wait for service.

I am updating my review on purchasing grey Kingston sofa online from Home Depot. I received my sofa on Dec 29/17. This sofa was very easy to assemble. I was able to put it together within ten minutes. The sofa was delivered by UPS. Inside a huge cardboard box. When I opened the box, I inspected for any damage. I noticed a very small tear but it is not noticeable inside of the bottom interior. I did phone Home Depot as I thought the sofa was defective. There was no drill holes for the plastic legs.Then I discovered they are located under the Arms of the sofa. Home Depot was going to give me a refund if the sofa was repacked. I declined.

Tool rental dept Howell NJ - I am so mad about the Home Depot putting us into collections without any warning to reconcile it. 3 weeks I was sick and I could bring blower back so they put me in collections without even trying to reconcile.

I bought a Samsung microwave as a Christmas gift to take to my parents who live 2:30 hours away. We opened the box and realized that it was damaged. We went to the Home Depot store close to their house, in case they had any other problems. The person in the customer service desk proceeded to give me a “Store Credit” instead of my money back, even though I had the credit card I used with me because I told her we would probably buy another one there anyway, I didn’t think much of it since it’s very common to get a store credit anyway. Well, the one that I needed was not in stock at the store, so I decided to ask them to order it for me online so I can pick it up or maybe have it delivered. It’s at this point that I come to find out that I cannot use the “Store Credit” to buy on “their store” website. Does that make any sense??

I purchase a refrigerator and when it was delivered, the handle on the bottom freezer was broken. The installer attached the one side and the other side was not able to be attached. The handle was loose and scratched the stainless steel. I have sent numerous photos of the scratches as they have requested. I have called and complained almost weekly since September and would be put on hold for an hour at a time. I have never had a call back with a solution but they would tell me that they were looking into it. Martha (project support centre) does not take my calls and is the one in charge of rectifying the situation. I would never purchase from Home Depot since the customer service is the worst I have ever experienced. I did not receive what I paid for. Clearly Home Depot is not concerned with their customers satisfaction. They cannot even respond to the numerous phone calls I have made to them.

My wife ordered a personalized gift card with a picture of her deceased father on it for Christmas. She ordered it online on December 6th. She called today (December 26th) and kept getting shuffled from one person to the next. Then they wanted her to cancel and receive a refund and start over. We are not very happy and would never use homedepot.com. They just don’t care.

When I went in store I had a $500 knife clipped to my pocket. When I got home it was gone. A guy had been loitering in the aisle I was stuck in trying to find something. All I can figure is the guy lifted the knife from my pocket. So long and short of it, I talk to 3 different managers 4 times and get 4 different stories. They in effect obstruct efforts to get info off their security cameras that could help me get my expensive and sorely missed knife back.

Purchased GE dishwasher 11-19-17 to include installation on 11-22-17. GE service reps delivered unit but refused to install because of location of installed unit, stated unit was a 90 degree install and they would not do it. While purchasing unit at HD, we were not informed of this situation. Unit was returned to warehouse, HD then agreed to another installation by their service contractor on 11-24-17 between the hours of 9-11. Unit was delivered 8:20 by HD. 1:30 no word from service contractor, called HD and told them come get unit... Service cancelled. This was a horrible way of HD to service a retired senior veteran.

We went into the store on Oct. 30, 2017 and asked if we could get laminate countertops installed before the holiday, we were told sure it should not take more than 3-4 weeks. Thanksgiving came and went and no countertops, during the 4th week we were told the countertop we ordered is on back order and would be 5-6 weeks before we would receive it, however we could go into the store and pick out a different one and we could get it sooner. We dropped everything, rushed to the store and picked out another countertop. After numerous phone calls still no counter tops, and per HD it is just too bad there is nothing they can do. So here we are at Christmas still no countertops. HD does not care!

Columbus, Ohio: November 22 ordered and paid for a new Samsung Gas Range and matching Microwave Oven. Salesman checked availability and said Range could be delivered on Dec 8, but Microwave was BO until Jan 21, 2018. We said "OK, do it." Dec 7 arrived and Home Depot had no record of a Samsung Gas Range delivery being readied for Dec 8 delivery, but said we could have the Microwave delivered then; that the Range was back ordered until mid-January.

Bought a refrigerator. The first time delivery was attempted, the delivery guy would not install the refrigerator because I didn't have a water shut-off valve behind the refrigerator. The shutoff valve is within 6 feet of the unit which is code. But Home Depot's "policy" is the shutoff line must be behind the refrigerator. The second of the two delivery guys that day called me aside and whispered "he could come back on Saturday and install the shutoff valve", WTF??? Went to the store to speak to the Manager and she was USELESS. Said she would send an email to the appliance manager and he would call me the next day. At 4:30 the next day he called me and told me my new delivery date would be in 12 days. He didn't even want to discuss the two idiot delivery men and what they did/didn't do.

A Home Depot associate had sold me a Home Depot Protection Plan for a LG stove I purchased. He had bragged about the plan, that it was hassle free. When it came time to use the plan, I was set up with an appointment on 12/15/17 and told that I would need to be at home 1:00pm - 5:00pm. I even received an email the day before as a reminder. Nobody showed.

Very disappointed with this company. Tried to return a chainsaw my husband bought. I had already purchased one as a gift for him. Wanted to return the one he purchased because we didn't need two of them. They wanted to give me in-store credit and I refused because I wanted to have it refunded. They argued with me about not be able to refund the money because he purchased with a gift card. Anything on a gift card is returned as in-store credit. I still refused and asked the manager to work around that. He said that there was no way to work around it because their system is not set up to do that.

AT store # 257 in St. Pete, FL, on 12-16-2017 at about 3:30 PM, I attempted to return an unused $6 garden hose shut off valve that was purchased on my gift card--due to purchasing the wrong part. I showed the gift card I used to buy the item to the return desk person, the receipt for the item, and the item. They refused to put the $6 back onto my gift card, nor to issue a new store credit, nor to refund the purchase price without letting them have access to my driver license in spite of showing them my state issued, photo ID card from a state law enforcement agency. I refuse to give anyone access to my DL # due to previous vendor computer system hacks.

I sent my wife in to get a 3 inch roller brush to put some cedar wood stain on the swing we have in the backyard. She came back with a 6 inch roller brush. I asked why she got that one and she said the guy at Home Depot said it would work better. WTF... That is the 4th time that has happened. I am in the middle of doing some work and need some part and send my wife to get it and she comes back with the wrong part or tool. My wife is a smart woman but I guess the man at home depot knows more about what I need than my wife or myself. That is not the only problem I have had with this store. You go to get something and you can't find someone to help you or the guy doesn't know what he is talking about. When I go to Lowe's I get the help if I need it and the guys are polite. I will never go into the home depot in Roanoke TX ever again. I will drive from Trophy Club to the Lowe's in Southlake which is 12 miles one way.

We ordered an electric clothes dryer through the Home Depot website for home delivery. The customer service has been perhaps the worst I've ever experienced. The dryer was delivered without crucial parts, including the vent and the power cord, so the delivery people were unable to install it. I immediately called the customer service line to fix this. I spent an hour on the phone, was transferred to three different people, and had to explain my problem again each time. I was finally assured that the delivery firm had made a mistake and that they would be in touch again shortly to fix it. I waited until the end of the day and heard nothing.

Let me start by saying I would give zero stars if that was possible! I purchased an entire kitchen of appliances along with a stacking washer/dryer on 11/8/17. As the store rep ordered each item, the number of items available was displayed and there was no shortage of any item on this date. Delivery was scheduled for 11/20. On 11/18 we received notification that delivery would be delayed until December as an item was unavailable. We asked why couldn't everything but the backordered item (which was the microwave) be delivered as promised and were told that the company won't do that. We had to go back to the store that day, have the rep cancel the entire order and then re-order everything, putting the microwave on a separate order, and delivery of everything but the microwave was rescheduled to 11/22. The day arrives and the delivery people would not stack the washer/dryer stating it wasn't on the order.

I bought several items from Home Depot for a job I was doing in my house. The things I didn’t use I tried to return them a few days later but because I didn’t have a receipt they denied my return and now I’m stuck with extra material that I no longer need. They have turned into thieves and from now on, I will be taking my business elsewhere!!!

I want to give Home Depot high praise for the quality of work they gave me with installation of new carpet in 2 rooms, hallway and staircase. The two men were excellent in their workmanship, on time, and quick. They were polite and pleasant to have working here, and I would recommend highly Home Depot for any job.

The people Home Depot contracted out to, did a poor job installing, they installed it halfway and didn't feel like installing the steam hose feature so they just left it on top of the dryer for us to figure out. They also lied about the vent duct and said the new one wouldn’t fit. Then when they pushed the dryer against the wall they crushed the vent which lowers the performance of the dryer. I️ really hate it when one employee ruins the rep of the company.

I ordered the mower in mid November. It was shipped on the 22, with an arrival date of Nov 27 to Dec 1 (a Friday). My old mower is totally busted, so I depended on their honesty about the arrival. I called on Nov 30, and was told I had to have a forklift to get it off the truck. SAY WHAT? Someone had ordered it as though it was going to the store. I was assure that the problem was fixed, and that it would arrive Friday. Friday, a driver called to ask directions to my house in Bloomington, IL. I live in Roscoe, IL, 150 miles away. I called again Monday, and after waiting fifteen minutes, got an operator who assured me he would find where the mower is now. Hours later, and no call. I had to pay $150 to hire someone to do the work in my yard.

I purchased a chipper and shredder vacuum on 9/M/2017 and for safety I also purchased the 3y HD protection (to make my life easier, as HD always claims one just needs to work with them under their plan, not directly with the manufacturer). However, first, the warning of 30-day return policy is not highlighted to my receipt (which I treat as a contract), and second 3 yr plan is not making my life easier, rather, later by call they told me it is an extension of the vendor's original plan. My god! Nothing is claimed on the protection plan. Due to busy travel, I opened the box out of 30 days and assembled to try, but it cannot even be turned on no matter how we tried. I am very disappointed of Home Depot on this service and felt they are misleading the customer, which originally I trusted HD.

I was making a payment of 50.00 in my card weeks before it was due... When it ran Thur as the full balance I wasn't even for sure a payment ran since I was kicked out of the website so was never even able to verify any info. The full balance ran. I never agreed to this and contacted them. After several emails back and forth they just kept telling me there was no balance and a payment could be made. They ran the payment that I told them not to 3x. Causing me overdraft fees. I contacted them each time but again I got the same response. I then called them and was told they would refund the fees and send the right amount Thur.

Had a problem with online website, called several numbers listed, engaged in online chats, talked to several "customer service" people - it is amazing that the only thing they can do is pass you from one person to another. Nothing gets resolved, nothing gets accomplished, everyone says how sorry they are that you are having problems, but nothing happens to FIX THE PROBLEM. Tried to find someone to talk to about a potential fraud issue, and NO ONE CARES. Lowe's here I come.

I have never had a positive experience with Home Depot. How are they still in business. I once waited 6 weeks for a new appliance only to find out that it was damaged on the delivery truck and it would have to be re-ordered. I spent hours preparing for a new door purchase only to find out that they could only sell me what they wanted to sell me not what I wanted to buy. They are a repair dealer for RYOBI product. I found this out because the RYOBI purchase I made broke.

I placed my very first online order on November 22, for a large amount of product from the Anderson, SC store. When I placed it I ran into some issues with the delivery date, I talked with an online person named Jenny who assured me that although the system was showing Nov 28 as the delivery date, that after speaking with the manager of the Anderson store and confirming that everything was in stock, that I would have my items on Nov. 24. On Nov 24, I didn't receive my items, so on Nov 25, I called the Anderson and spoke to a young man that said my items were shipping from the Greenville store and should be delivered that day.

I purchased a fridge here and it stopped working 6 month later. They informed me that the return policy on appliances is only 24 hrs from delivery. I am very disappointed in this company. Do not do business with them!

On Nov 9, I went to Home Depot to order 5 boxes of tiles for my kitchen. I had to ask for an associate twice at the check out, and no one ever showed up, then I went to customer service and asked for a manager. He took me to an associate and I placed my order. I was told that it would take a week to a week and a half and someone would call me when it is ready to be picked up. Today Nov 25, I called the store because I had not received a call or an e-mail from Home Depot, to check on my order. The order was in, it had come in 5 days ago.

I ordered a hammock online to be picked up at the store. I could see there were a few available at the store I selected. After the order was placed I got a call from them saying they were all out of stock and all stores in the area were out too. They offered no help and cancelled my order.

After verifying with The Home Depot's online inventory system that an item was available in my local store I went to the store to purchase the item. Upon arriving and moving to the location of the item in the store I was faced with...no item. A fellow was searching through a few boxes that were on the shelf while looking at his smartphone? I commented that he was looking at the same thing I was. Something not there. He said that the store inventory showed 59 of his item. The one I was there for said 24. Not acceptable.

I have to say the customer service was great however, the online ordering was horrible. I tried placing an online order using gift cards and cc for my remaining balance however, when I went to check out I wasn't able to finalize the purchase. The store supposedly had plenty of the items in stock however, when I placed my order for the final checkout, using gift cards and a cc for the remaining balance I was unable to finalize the process. When I again tried to process my cart it said my gift cards were no longer valid. I called Home Depot and was told that the credit should be restored on my gift cards but would not be available until Friday.

Since every retail chain has the same products and same prices, stick with your local guy. Bought a dryer and when delivery did not show up, we called. They stated no one was home, however both my husband I were home. We even saw a delivery truck stop in front of our house about time of delivery. Therefore this was not true. Three + hours on the phone with delivery service and Home Depot without resolution. I will cancel this order and go to my local merchant. Take heed and too bad there are a "no star" rating!

Called Schererville, Ind store. After getting hung up on 4 times finally got a manager Less and didn't care if I stayed a customer or not. I am a contractor and was told I can go to Lowe's or Menards. Online charge me 9.00 on tax and store charged 13.00. They said that is the way it is. Why even shop at store instead of online. I wonder what IRS WILL SAY.

In the past year I have purchased, or purchase for 4 appliances. A French door style refrigerator, 2 dishwashers and now one washing machine. The delivery service has had to replace the fridge because all of the glass shelves were broken. This delayed receiving my fridge by three weeks and I had to sweep up the glass from the street. It three times to get one of the dishwashers delivered because two were damaged from mishandling. One got dropped so hard the motor seal broke from the stainless tub.

It’s me again. I got a call from a store manager in West Springfield MA today. I am sorry, I work for a living and I did not get home until 4:30 pm. When I tried to return the call, she gave me an extension on the sales floor that rang and rang. A lot of help that was. NOT. My husband spoke to her briefly today. She said, again that we would not receive the cabinets until December 5th. That is unacceptable. We are a middle-class family that works hard for our money. We were finally able to redo our family room. We bought cabinets from you, you took our money to pay for these cabinets. And then you sold them. In my book, this transaction constitutes a contract between you and me. We were specifically told that the cabinets were in stock in the warehouse. We were eventually told after many attempts to go pick them up 3, 2, 1 days later that they were on their way.

Every time I order from Home Depot I get no receipt, proof of purchase and item is always broken. I get screwed unless I get at the store. Opened box and item (Ryoby power washer) is in rusty, used, scratched up and handle with rips. I don’t get it.

CAUTION! I purchased flooring from Home Depot and of course they had to do the measurements and the install. The guy that did the install was great. No problems. The problem is I was told I could return anything unused. There were 8 boxes of flooring left over! 8! On a small master bedroom. So of course I figured well I'll just return the extra and I did. However what they don't tell you is they are going to charge you 15% restocking fee! So the measure and you have 8 boxes left over and get charged to return their screwup. I called the main office who said, "We'll have the manager call you, Craig, and fix this." Never got a call so I called there 5 times and of course he never returned my calls. Folks stay the hell away! This is a scam scam scam! 8 boxes. Are you kidding me. I'll never shop there again. NEVER. And I've received 7 different emails on him calling. YET ANOTHER BUSINESS THAT CAN'T THEIR JOB.

Home ** Orange Depot - Unbelievable experience recently - accused it was my bank 's card issues which it is actually the Home Depot's online/ staff issues. They keeps on beating around the bush, did not honor the agreement prices; and said guarantee it will go through this time to shipping my items - every time, 6th time they canceled my order auto by their system - then on their knees being extreme apologize, that they value me as their customers. Good Business would not point their fingers at the creditors when creditors was on 3 way phone line communication to confirm it/everything not once but TWICE - wasted few days of my time past 1 week and half.

As new residents in the state of Washington we knew no contractors and therefore chose the one stop, choose all at the Home Depot interior kitchen remodel department. Eventually ‘Chris’, the northern Washington sales manager arrived at our home with many samples from which we chose about $30,000 worth of product and labor for the completed project. We signed the contract then and there not knowing that interest begin to accumulate immediately. Fine print for sure. Chris told us that our only responsibility would be to remove the contents of the cabinets so the work could be performed and that we would have to do nothing else whatsoever.

If I can give Home Depot service a no star I would. First off Samsung fridge is JUNK. Worst fridge I've ever owned & purchased from Home Depot. I would never recommend or purchase another Samsung appliance. Second Home Depot extended warranty is a JOKE. Purchased the Samsung fridge in Feb of 2015 with the 5 yr extended warranty. So far we've had 5 service calls but probably 10 visits from a service tech. According to Home Depot the fridge does not qualify for a lemon even though there has been 10 visits and multiple parts replaced. Home Depot prefers to keep wasting my time in having to coordinate my schedule around the service tech's schedule. And I'm sure the cost associated with the parts and labor is close if not already exceeding the cost of a new fridge. Home Depot I will submit every possible complaint and spread the negative service I've received from Home Depot until I receive a new fridge.

Despite all previous bad delivery experiences my washer and dryer have finally been installed and I'm very happy with purchase. Great price, good product. Hope HD improves on delivery service and communication with customers.

I am writing because we had purchased a Samsung washer and got the protection plan (5yr) and the drain pump tore up and at the time A & E came and said they could not get the screws and so we had to go to the laundromat from the end of June till September 14, 2017. So they sent in a laundry reimbursement form thinking we was going to get our money back for going. Well was I ever fooled because they said $50.00 per claim.

I purchased a $2800 refrigerator in 2016 and the $250 5-year protection plan. My refrigerator compressor died 18 months later. When I called I was told there aren't any technicians available for 2 weeks. I cannot go without a refrigerator for 2 weeks. They said they can't do anything unless it is during normal business hours. I didn't know my refrigerator couldn't break down on weekends. They have no technicians available on weekends. They also disconnected me trying to talk to the supervisor twice. This seemed intentional. The protection plans are a complete scam.

Fence - Called Home Depot and requested someone to come in for price quote, someone called back from Home Depot saying it will take 24 to 48 hrs for someone to call back from a company. After 48 hrs no one has called from the fence company, and contacted Home Depot again. Why we have not received a call from the fence company after 48 hrs.... CUSTOMER SERVICE in HOME DEPOT WAS VERY RUDE, NO APOLOGY. "WELL WHAT DO YOU WANT ME TO DO", Ridiculous!!!! Went to somewhere else. If I can give ZERO I would!

Horrible delivery service! Delivery guy called me about my washer being delivered. My delivery timeframe was from 8:15am to 12:15pm. Well he called me around 8am and he told me that he will be here in 30 minutes. I informed him that I’ve got to take my son to school around 8:30am but should be back around 9:15am. He said that’s fine and he will call back around that time.

Today, I purchased a Ryobi Table saw - low-end to be sure, but it would more than do the jobs I need. Problem is, apparently Home Depot DOES NOT INSPECT INCOMING SHIPMENTS. This is sad. When a shipment arrives at your door, and the box has a gaping hole in it, you should reject it, right? Well at Home Depot they had two of these table saws in boxes. One box had a gaping hole in it, so I didn't choose that one; the other box seemed pristine, so I took that one.

Home Depot only cares about the money and not their customers! Kitchen remodel with custom cabinets to fit a 36" range. What I received & signed for was a 30" range. Called Goleta Store only to be told, “Appliances can't ever be returned” by the store Manager. Called Headquarters and was told, "Can't go against what the Store Manager says" and was connected back to him. I explained that box has never been opened and I just wanted an exception to be made to exchange the range for to a 36”. Again, he stated, “No exceptions can be made as the warehouse won't give a credit nor can the range be resold".

Very rude, lazy store associate. I was looking to buy a microwave. The person (Erica) at the Store #1220 didn't even bother to search for the item and gave me the wrong information. It is very hard in general to find any help at this store. The manager Kenny completely ignored the situation.

I spent a long time researching dehumidifiers on Homedepot.com and then purchased one on their website. It was a good deal. I chose the cheapest shipping and it was still like $20. It said it would arrive next week. The order "never went through" even though there was a pending charge on PayPal. I called them and PayPal, went into a home depot store and none of them could find it. Now the same dehumidifier is not offered on their website strangely and it's been weeks since I ordered it. Waste of time.

Review is for Pearland TX Home Depot near Hwy 288. Working with flooring dept. manager, we needed 1150 sq. ft. of laminate, but we rounded up to 1200 ft. to assure we had enough. The Home Depot manager somehow ordered 2200 square feet, 4320 pounds of laminate AND it was delivered in an 18 wheeler with no forklift. In our rural neighborhood, the road was too narrow for the driver to back into the driveway, so we had to use their pallet jack to move 3 full pallets weighing over 4000 pounds on a gravel driveway, then we found out it was twice as much as we needed after moving it box by box into the house. Home Depot said there would be a 25% restocking fee to cover THEIR mistake, costing me over $2000. Will never shop at Home Depot again!!! This is not what we needed after our house was flooded in hurricane Harvey. I would give them less than one star if that was possible!!

I had a failure of my refrigerator. It went off and spoiled my food. $325.00 worth of food was thrown in the garbage. I was gone for over a week and when coming home found my refrigerator was off and for over a week. Needless to say I called the company that had my protection plan. They told me to unplug the refrigerator and plug it back in. I did it and the frig started working again. But the food was lost. Well Anthony said he would send me a form and to fill it out and submit it. And I would be paid for my loss. WRONG. LIES. I heard nothing for a month so I called the company and what do I hear from them? They are not paying because no one came out to repair the frig. DO NOT BUY PROTECTION PLANS. They are filled with loopholes that the companies that sell them get out of paying you anything.

Bought a tub off Home Depot's website, had a hard time figuring out what model. Ended up going with a Restoria clawfoot similar to one found on www.bathandvanities.com but cheaper. Had a great experience and would have given 5 stars if it weren't for some parts missing, which were replaced.

Nightmare is the most appropriate word for Home Depot's services. We ordered appliances, they were damaged, then trying to have the replacements delivered (still not delivered) is a fiasco/circus that is a taking weeks coupled with confusion and incompetence. Home Depot should be avoided at all costs.

Received a notice from Home Depot that my credit card limit would be dropped by two thirds If I didn't charge a purchase by December 1, 2017. HD stated that it’s been ten months since my last purchase on the HD credit card. Well, HD you can bully others if you want but not me after 19 years of spending several thousands of dollars I'm done - card cancelled and unsubscribed to all HD emails.

Multiple "separate orders" were placed by Home Depot for a "single" new flooring/new appliance project, and "partial" order deliveries happened on different dates. The order in question was shipped 09/22/17 per their confirming email (see enclosure). Though I checked and re-checked over 3 weeks (starting on 10/4/17), trying to ensure delivery had indeed happened of the flooring (since delivery was for a vacation home location), I was continuously assured that it "was delivered on 10/4/17" per their system (another partial order was delivered that day, but NOT the flooring). When the construction crew showed up to do the work on the morning of 10/14/17, they reported that the "flooring" order was missing.

Want to buy a Halloween product. Store did not have so I ask to buy display and asked for money off cause it had no original box. Woman named Michelle said, "No way" so another employee named Jake asked if I talked to manager. I said no. Michelle wouldn't even think of us talking to manager so Jake called manager for us. Manager Angela was great. Said, "Yes give money off." Well Michelle came back and when she found out we got money off she was rude, ignorant, slamming said product around and total attitude to myself, Jake and other employees. I will never deal with her again. Poor customer service. I think headquarters should hear about her. Thank you. Louise **. Would love to hear back from Home Depot.

I ordered 3 area rugs from Home Depot for a total of $1466.20 including delivery. One rug was delivered right away. The other two were taking a long time. I was sent an email with a link to track a truck coming from Mexico. The problem is, the information didn't mean anything. I had no idea where the rug actually was. Finally I checked and it said that they had called me the day before to confirm delivery, which was a total lie.

I bought a refrigerator from The Home Depot on 9/5/17. Delivery was scheduled for 9/13/17. On 9/12/17, the delivery service called to inform me that my appliance would be delivered on 9/20/17. The repairman (for my new refrigerator) indicated that the refrigerator had been in the store on 9/9/17.) I called The Home Depot and was told that since I had ordered it online, that the store had nothing to do with delivery and that my refrigerator was not in the store. The delivery people dropped the refrigerator on my concrete driveway. When I called "customer service" about the broken (new) refrigerator, I was repeatedly disconnected. When I would get through to a real human, I was repeatedly put on hold and then disconnected. This saga went on for over 3 hours. I was finally told that The Home Depot was not responsible for any problems with the appliance.

On 9-26-17 I placed an online order with Home Depot. They took my money and sent a confirmation of shipping. 10 days later I still had not received my order and contacted Home Depot. At first they claimed I did not make an order. After showing them the receipt, bank debit and confirmation numbers they spent an hour on the phone claiming their shipper was at fault and lost the shipment. I gave them 3 more days to fix the problem to no avail. At this point I requested a refund. They sent me an email claiming they would credit my account (which has not yet happened) but ONLY for the cost of the item, less the sales tax AND shipping charge. So a warning to everyone. Home Depot is not only an unreliable vendor but will only refund part of your payment if they refund anything at all despite the fact that they did not ship the product and made continuous claims that they would fix their internal problems.

To the manager of the Waukesha Home Depot store I appreciate you calling to let me know once again you and your company do not back your products (carpet) you sell or offer to install for free (with non-English speaking, miss your appointment & install incorrect) through a 3rd party contractor. We had our whole house of carpet installed 01- 2013. Apparently when you install carpet you are supposedly told where seams are going to be installed-wrong! However we had noticed the seam coming apart and showing down to the backing.

I wish there was something lower than one star to rate my delivery experience. First of all Home Depot has a third party do the delivery and installation of appliances. That being said we ordered a dishwasher and had our scheduled day and time of between 8 am and 4 pm. When the item was not delivered by 3 I placed a call and spoke to the "middle-man". I'm guessing who then in turn called the delivery people.

I bought a fairly expensive Bernzomatic blowtorch with two tanks from Home Depot that I thought would be in excellent condition. When I tried to assemble it one nozzle wouldn't screw onto the tank. I thought it was a bad tank but neither tank would screw on. I contacted Home Depot by email telling them I needed to return it because I had lost the receipt and the item was defective and never been used. Regardless of the fact that it was never even assembled they refused to return it or even give me credit for other store items stating store policy against returning items without a receipt or sold after so many days.

I went to a few Home Depots and call customer service. And when I asked about Price Matching and gave them the company and show them the add and their phone number, they said they are a Wholesaler and did fabrication. I told them they sell to anyone and offered fabrication like Home Depot does. I contacted this idiot who is one of their attorneys. We’re not going to convince each other via email. If you believe that a court would see the issue differently, we’re happy to address the matter in that forum.

Want to clarify that Home Depot (Durham NC) customer service was extremely professional and helpful each time I called. However, my complaint is actually with the local delivery service and "professionals" who were suppose to remove, haul away my old machine and install a new dishwasher. After taking time off work, service was not completed, delivery guys were rude, and I received no call or follow-up from supervisor in charge. Had to request for complete refund due to the lack of professionalism of the 2 delivery men and the supervisor.

About 2 years ago we worked with Josh ** at the Home Depot in NW San Antonio at Bandera and Loop 1604 on a front door project. We needed a glass security door and Josh helped us select just the right one for our needs. We ended up with a beautiful secure storm door that lets wonderful light into our family room. Josh is not only knowledgeable, but he kindly listens to what you really want and then designs it!

Biggest mistake of my life was trusting and using this company for such an important investment. They misrepresented the product. What I purchased and what I received are not the same, and the installers were HORRIBLE. Damaged our home, and were so ill-prepared. It wasn't even funny. The carpet is loose and uneven, not secured and they slopped glue on our tile, broke baseboard and said nothing. The list of errors is extensive. HD is refusing to credit us, refusing to refund us and I got yelled at by the store manager, who would not let me get a word in edgewise to even ask a question. Bottomline, run as far away from this merchant as possible. They're your best friend until they get your money. After that, you don't matter. Worst service ever.

On August 3, 2017, I ordered a set of 6 blinds for my home. The total cost: $5,390.20. We were told by the Home Depot salesman who sold us the blinds and who measured up at our home that installation was confirmed for Aug 22. However, he wrote on Aug 21 to say there was a delay and installation would be on Aug 31. My husband and I were disappointed but we couldn't do anything as Home Depot took 100 percent payment upfront. We had to cancel our plans to holiday interstate around that time - Aug 28-Sep 3. I had thought, when we were told to pay, that the Home Depot full payment policy was not right for consumers. Having dealt with numerous companies, the most we had to pay for any job or order was 50 percent of the total price and the balance after installation.

I had Home Depot install quartz countertops in Nov 2016. I was not happy with parts of the installation and would not have said anything but they called wanting to know about my experience. Thus, I let them know I was not happy and they said they would send someone out to check. The person they sent was actually unsympathetic, said he did not care what I thought and my complaints were senseless, except for one seam and he would send someone out to get it fixed. This is Oct 2017 and I am still waiting.

This has happened more than once. I was recently at HD and saw they had an Amana Microwave Range Hood on sale for $135.00. Big orange sign over the floor model and it said the sale was from 9/28 to 10/15 (or close to this). I asked to purchase one. None were in stock. I would have to 'special order' it and there was an additional fee of $59.00. This was the case for all the items I asked about. One of the clerks tried to tell me there was no stock because these were left over from Labor Day. Another, at the customer service desk, explained that HD had no choice to charge $59.00 for shipping (no free shipping to stores for these lower priced items) because the 'manufacturers made them do it.' It was the same online.

I went into the Massena NY store to purchase lighting for my house at 8:30 am. None of the lighting display was lit so I asked an associate to light them so I can pick the lights I wanted. She said no they can't be turned on till 9 am. So I went to the service desk and asked them. She called the manager to see and told me they were controlled by corporate in Atlanta but the manager will call and see if they will turn them on.

I rented a floor buffer and informed the staff that it was for my wife to clean the basement concrete floor. I was only offered the most powerful buffer. After attempting to operate the buffer, my wife found that it was too strong. After my wife viewed a Home Depot video which showed a person using a Diamabrush to prepare a concrete floor for staining, I returned the buffer and let them know that my wife had seen this video and asked if they had this unit. They stated that they did have the Diamabrush unit noting that it ran at a slower RPM. I ask why they did not offer this and was informed I got what I asked for and received an attitude from the young lady.

Home Depot requires that you purchase a gift card when ordering online if you are using two forms of payment. During hurricane Irma I was attempting to order a generator very quickly using my Home Depot credit card that was required to purchase a $500 gift card to complete the transaction. The generator was not delivered as promised. When I attempted to get my money back I was told that I could not get a refund for the gift card, as of 30 days later I still don't have a gift card nor do I have the refund.

I submitted this review and was told they couldn't publish it but can't figure out why unless they are padding their reviews. This review is for an area rug that I ordered. "Damaged in Transit. I received this and one end of the rolled up rug wasn't completely encased in the plastic and as a result the binding was damaged which was very disappointing, so had to return it. I didn't even bother taking it out of the plastic to see what it looked like but in just folding over the one end it did look quite plush so I have re-ordered and will post another review then." So I received an email indicated that it didn't meet with their website guidelines. I don't know why as I didn't think it was really that negative so I have to wonder if Home Depot is trying to pad their reviews in hopes of producing more sales. Very disappointing.

On 9/21/17 I bought this lawn mower. My husband did all that was required to start the machine. It would not start so we decide to take it back to the Home Depot in Pembroke Pines where I bought it on 9/26/17 in less than a week. Upon arrival at the customer service desk I explain the problem. Were told to take it down to tool rentals that we did. This was at 6:08 pm. The young man name Chris was very kind. He checked out the machine to see what was wrong. The wheel on the machine was bend. That I could live with and that we knew. He also found out the blade was also bend that makes it impossible to start. He ask, "What are we gonna do?" So I said, "Exchange it for another one".

Unprofessionally treated at self check out counter. I was scanning items, halfway attended jumps in and took scanned items and reenter assuming that I did not scan it - for a purpose of stealing. Threaten to call police with bad language. Good thing is all under camera for review. I paid and then I call manager to show my receipt indicating I have 3 items but charged for 6. Explain entire episode. I got refund for 3 items. Store receipt: 1:45 PM 9/25/2017 **. Refund receipt: 1:58 PM 9/25/2017 **. Managers were exceptionally professional - Corrected receipt error.

Age old story of a purchase through a store that promised delivery and installation. After item arrived in store, they suddenly had issue with the installation part of the promise. So instead of saving money and ordering from another online company, I ordered from Home Depot. Now the cost of item is roughly 860, original cost $699. I now have to pay a third party to install which is going to cost a lot extra.

Magic Chef compact washer 2.1 cf - Washer on hot water setting would fill for about a minute with hot, then the hot would shut off and continue to fill with cold water. When buying it took one day to get it delivered. When I reported it defective I was told there would be up to five business days to be contacted to arrange a 4 hour window for pickup. Then there would be another 5 business days to get a refund for my purchase. Conclusion: up to 10 days unable to do the laundry, then I need to hang around for 4 hours (take a day off work?). I had to hire a handyman to move it into the house and hook it up... more money down the drain. Home Depot is not very customer service oriented. But, I have to shop there because they ran all the mom and pop hardware stores out of business. Not a fan.

A few weeks ago, my dryer quit. I shopped around on-line and found a sale at Home Depot. I called around to a few stores around me; none of the stores had the new sale item in stock. I ordered the dryer over the phone with an associate. She told me that it would take a week to ten days to arrive at the store for me to pick up. I agreed to this. The associate assured me that Home Depot would call me when the dryer came in. My card was charged immediately, which was fine. The ten days went by so I called the store.

I wanted carpet installed quickly. I went to the local Home Depot and selected a carpet that was a guaranteed 72 hour install. I called the installer to schedule and was told first appt. was 2 weeks later. I had to call the manager to get the 72 hour commitment. Scheduled the carpet for a Tuesday. Then received an email the installer would call me Tuesday morning to let me know the 3 hour window that they would install.

Sharon at Home Depot in Covington GA went out her way to make sure my locks got done when most people would have given up and I really appreciated her time and effort. Will come back again thanks to Sharon. She did a wonderful job.

I bought Behr Ultra white paint last year from Home Depot, for both my ceiling and walls, but decided to wait until my retirement to actually do the painting. I retired in February, and, in September, decided to tint both the ceiling and wall paint, and went to Home Depot to get the paint tinted. When the paint was ready, I asked the associate what the charge was (for the tinting), and remarked that I had purchased the paint almost a year ago. He told me that there was no charge for tinting, but that I would not be allowed to leave until I was cleared, and thus began a most humiliating experience.

I went to Home Depot in Monrovia and the cashier and customer were speaking in Spanish. I asked them nicely to speak English. I was blatantly told that they don't have to speak our language because California is now Mexico and NOT the U.S. Racial discrimination. I'm going to file a case with corporate.

I had read reviews but went ahead and signed a contract to have HD install my siding. It's been almost 5 months since I've signed my contract and all I have is material sitting in my yard for months, no work done, and no way of getting a hold of anyone on the work team. I can't even describe what a nightmare process this has been, I needed my siding installed by a certain date; I believe they intentionally deceived me on a date they knew they could not fulfill. I have called and emailed every day with no reply, even if it says will reply within 48 hours. The material has killed all semblance of a lawn I once had. I have never been treated so poorly by a business before. I know my business means very little to them. We can only make a dent if enough people don't use their business. I implore anyone whom has had a terrible experience with them to write as many reviews as possible regarding it.

The fridge was purchased in 2012. The cost was $1300 with discounts & on sale. In 2016 the fridge started to freeze up. I contacted Home Depot who told me to check directly with GE for parts warranty. Surprise, both warranties, GE & the additional store insurance had just expired. The 2 repair options GE directed me to in area were unattainable.