Home Depot Reviews

Our local Home Depot store has been important to us forever. We rely on Home Depot for everything they offer. We built our new home in Mahwah NJ 1½ years ago and unfortunately we have had bad experiences one after the other with our local store. The most recent drove me to write this review. On April 11th we placed an order for 2 shower bases for the home we are building for our son. We received a notice that the bases would be in the local store on Wednesday, 4/24. We gave it an extra day and on Thursday, 4/25 my husband went to the store to pick up the parts. He was told that the parts were not in the store and it wasn't their fault. The webstore and Atlanta were the problem. They over promised and didn't perform.

Ordered cabinets and new countertops for kitchen and bath in October and still not done April 36! Cabinet fronts arrived wrong size and were bowed; reordered and came back 2nd time still wrong! 3rd visit today and still not right and runaround from Home Depot at all levels of management.

Purchase a stackup washer dryer unit in August 2017 with 5 year extended warranty. They did not foretell the unit is only for home use. I had it in a salon and used regularly twice a day now it makes noise and Home Depot guy came and said bearing is shot. But they Home Depot refuses to fix it because they said it is used as commercial. I never been explained that when they asked me to purchase protection. What a rip-off Home Depot.

This is the first time ordering thru them online. I ordered a twin bed and box spring. I paid with my prepaid credit card which I received a notification that the purchase was approved and posted to my card the same day and time ordered. A week later the box spring arrived and I received another notification from my card that they had charged my card yet again and that my available balance which was 151$ was now -181$. I called my bank and was informed that Home Depot had accidentally charged my card twice and was returning the money to my card. Which I totally understand mistakes are made. What I don't agree with is I was also informed that Home Depot takes 10 business days to return the money!

Rudeness and lack of extremely basic plumbing knowledge. To Pick up an order of two metal black pipes that were 1/4 inches on the outside diameter and 18 inches long. Purpose, was to construct a paint can holder, so my paint can would be out of my way. None of the paint can holders on the market were what I had needed to keep out of the way of my feet and maybe causing a slip/fall injury or death. This incident happened late one evening (on a weekend) during the month of April 2019. It's too easy for anyone to tell, which employees are the workers and which ones are the workers. Too Many Thoughtless Goof offs in the Mattoon, Illinois store, except for the much older and experienced men and women workers of this said store. Suggest that every manager in this store be removed and replaced by people who were not originally trained by Home Depot.

This is my second order from Home Depot this year. The first order was received but never shipped. Same thing on this order. I called to find out the status as the order showed it was received but had not been shipped but the delivery date was supposed to be tomorrow. After chatting online with HD, I was assured I would receive it as promised. Then I received an email from the person I chatted with and was told that it won't ship until MAY 15th. I called to cancel the order since I need this NOW not in May or whenever they choose to ship it. I got the runaround and was told that you can only cancel an online order with home delivery within 45 min of the order. Really!!! NEVER again will I order from Home Depot.

Today I attempted to purchase roughly $175 in weekend supplies at my local Home Depot where I normally buy $50-500 per weekend in home, yard and construction supplies. Today I needed to purchase a $250 Home Depot gift card for a friend's marriage present. The CSR at checkout asked me for my Home Depot credit card which I gave her while stating that I did not think you could use a credit card to purchase a gift card (somewhat common knowledge) to which she stated no problem.

I ordered a dryer from Home Depot online. BIG mistake. Once delivered, the $750 dryer was subpar. This is Maytag's fault, and my lesson for not picking out an appliance in person. However, it's one day old, and HD will not take it back, even though I would be willing to exchange and pick out different dryer. Had I known this was their policy, I would never order from them. The worse part - the manager I spoke to (after 5 transfers on the phone) was arrogant (I was nice!!), non caring. As a realtor, I hear from so many customers that they've had bad experiences with HD and will only shop Lowe's. I used to defend HD....no longer.

We spent a small fortune on cabinets, counters, and appliances. The appliance delivery people refused to deliver the appliances into the house. They left them in the garage and left. The counter installer broke a drawer and damaged the pantry cabinet, the most expensive cabinet. The Customer Specialist was not helpful about getting anything done or offer reparations. Look elsewhere.

Home Depot Flooring and Carpet service is pathetic. Not at all reliable and trustworthy. I would not suggest any other vendor when compared to Home Depot. I have ordered a 7 day install carpet and the day before the installation schedule the company calls and says they did not order the carpet and will install a week later. This ruined my entire plan. I had taken leave from work for the install and they just canceled on me. I did not get paid from my office for the day. In all I just lost money and time and the install did not happen too. Home Depot has an external company for carpet install and they do not have any control over it. I had a worst experience with them.

They say you get a military discount in honor of your service, but now they have an item on sale to the general public they won’t honor your service, just because it’s on sale to the public. Home Depot should still honor their commitment to vets. Even on sale prices. This is what honoring is, the purpose is to separate our sacrifices from the public, very disappointed in Home Depot and the cashier who, made me feel like I was asking for welfare.

Had a roof installed in DEC. The roof leaked and not where I had the leak. This leak came in through my light so they came put another roof on and here I am with my roof leaking for the second time through my light. I would never use this company again. Beware. Their management is the worse. Named is Gary. Never returns calls.

I purchased an EGO mower from Home Depot. Actually, I've purchased 4 EGO products from them. I've had a couple of minor problems with the mower causing me to take it to HD for service. I called EGO both times to be assured it is under warranty. BOTH times Home Depot tried to charge me for the parts and labor EVEN after bring a case number and showing it was closed and under warranty.

They said they lost the first cast iron bathtub I ordered, so that cost me 4 days of remodeling and I had to call about the order. They didn't tell me. Said I had to cancel the first order and order it again. The delivery date was pushed back another 2 weeks. The delivery company set up day/time: between 12 and 4 pm....and I had to call them when it went past 4 pm. Said driver called in sick... They setup a second day/time: 10 to 4pm and it happened again. I wasted 2 days sitting around waiting for them. The Third time they made it to the house but the driver/partner were not given proper equipment to White Glove delivery into my house. I had to help them or they would have never gotten it in. Because of the delay, I lost my first contractor and had to pay more to hire a second crew. Plus pushed my remodel back at least 3 weeks.

We bought an oven at Home Depot. That oven has been giving us problems ever since we started using the oven. We called. They sent someone out. They ordered the part they need to order. Another part came out again. Not working. Gas leaking. Had to call PG knee twice. Still not working, still smell gas. We need a new oven ASAP. It’s still under warranty and we been getting the runaround. Someone help us please. I’m going to call seven on your side if we don’t get this resolved!

Bought 43 gallon container (actually 2)-had them sent to the house due to the size & no way to transport. 1 lid came back broken. Can't get replacement or refund without sending both lids & both containers (size of a small bathtub) to the store. First told to just bring in the lid for exchange-carted it there & had to haul it home. Home Depot told me to contact the company "Iris"-no helpful info had to look it up myself. Iris won't replace lid without sending all 4 pieces back-no guarantee the next ones won't have broken lids either. I will use Lowe's or Amazon in the future.

On July 2018, I bought a patio furniture, which, after several calls and interaction with homedepot.com customer service, arrived damaged. I thought it was a one-time thing so I tried to give them a second chance this year. On March 17, 2019, I placed a new order for a patio furniture. It was supposed to arrive on March 22. It didn't. I call to Home Depot and told me that there were some problems because they had two carriers. One has the chairs and the other had the table.

The worst customer service EVER!!!! I purchased a grill and lo and behold they charged my card 5 times for the same purchase! The store won't help me saying that they only show one purchase even though I brought them details from the bank showing it came out of my account 5 times! Corporate says there is nothing they can do that I have to dispute it with my bank. So incredibly glad that I have almost $2000.00 that I can just throw away. Now I get to wait at least 2 weeks before I can even think about getting my money back. Thanks Home Depot! I don't care if it costs me more to shop somewhere else, I will never spend another dime in your stores!

I purchased a 10 ft X 2 ft 1 in. X 1.5 in. butcher block from Home Depot online for $129.00 ($137.19 with tax). I received a 4 ft butcher block. I have the email confirmation showing the price I paid and that it was supposed to be for the 10 ft butcher block. Obviously I wanted to return the butcher block and get the size that I ordered. When my husband called to have them fix the problem they set up a pick up to return the 4 ft piece, but would not send me the correct size I ordered. The only way they would sent me the right size was if I would pay $329.00 for it. That is $200 more than what the website said when I bought it.

Order Saniflo toilet from local Home Depot. Said it would be 2 weeks, was over a month before it came. Brought it home, opened it up. The tank was smashed. Called customer support agent Pritesh **. He was good first day, but after that was terrible at getting back. Gave wrong delivery dates. Was over a month before it came. Would not give me a straight answer on store credit for lost time. When it finally came in my local Home Depot store they were helpful and tried to make it better. But I will never special order anything from the Home Depot again. If it's not in the store go somewhere else’s.

This is with regards to their home services. Recently, I hired Home Depot Cambridge to install a shower in my basement (shower purchased from Home Depot). The contract I signed indicated "All labour at $75/hour, plus materials." There was additional work to be done - two pieces of drywall, and a fixture replacement. I received my bill and it was almost $4800 (including $450 material). I called to inquire and was informed it is $75/hour PER PERSON (not indicated in the contract) PLUS driving time. That in of itself is unreasonable for your Cambridge customers - your contractor is in Breslau.

I have signed a contract with Home Depot in October 2017 to begin work on my kitchen. The contract stated that the service will be delivered/project will be completed within a reasonable timeline. During verbal discussions during the planning stages of the project the completion timeline of around Christmas 2017 or shortly after (January 2018) was assumed as the end of the project. In reality the project was completed with many many issues only in April-May 2018. We were forced to live with no kitchen, no access to clean dishes or a way to prepare food for months and months, far beyond the original promised completion timeline.

Home Depot and installers blame each other, and they are unable to install a new under the counter. So I am disputing the install on HD credit card and asking them to remove everything. After three weeks still no response.

Winter Vortex 2019. Home Depot Windows are the worst. I finally had my windows installed properly! I ordered windows in Oct 2018. Due to scheduling, I had to wait until Jan 2019 for install (really). Finally Jan 6 my windows were installed. They were forced closed by the installer and once I tried to open/close I couldn’t. I couldn’t close them again. When I called back 1 day later, the representative said I had to wait, and that could take 2 weeks. I JUST GOT THEM INSTALLED THE PREVIOUS DAY!

Every time I go to Home Depot, the staff is friendly and helpful. They have a wonderful gardening section from shrubs to flowers to trimmers or mowers. I would highly recommend them. The plants are well marked and are very healthy. They are also happy to refund your money if needed.

I saw an item on sale, so I went to the Home Depot off of Holzwarth Rd Spring TX. The price online was different from the price marked in the store. When I got to the register I ask the manager if he’d match the price online. ($20) He said no very rudely. Was not friendly at all. When the cashier rang up the item it was $60 more than the item was marked in the floor. Once again the manager was very rude. I left. Went to the Home Depot in the Woodlands. The manager and customer service employees were super nice. Matched the price. The manager at the store in Spring lost a customer over $20 on a $650 sale. Do yourself a favor. Don’t frequent this location until Home Depot upper management ratifies their decision to promote this rude person to manager.

My husband and I purchased a bathroom vanity (SKU 1000825093) plus delivery and installation. Purchase and delivery went as smoothly as can be expected. Trying to get someone to do the installation was a frustrating NIGHTMARE! The first contractor bailed on us twice with weak inexcusable excuses. (Mar. 20 and 23) The second contractor was excellent, but unable to complete the job in the time allotted. He was removed from the job for no apparent reason before he could return to us.

We went into Cleveland Ave Store (OHIO) and talked to some nice sales people back in FEBRUARY - ordered carpet for our very simple great room sized 12x 30 - the room is a basic rectangle with no alcoves, no special sizing etc. When the carpet layers show up -- they have 3 pieces of carpet which they want to patch together with 2 SEAMS that would be at each doorway... We were surprised because we never authorized three piece carpet with SEAMS due to high traffic area because we know that if a carpet has seams they will start to show soon after due to wear and tear.

Was looking for a nice multi-ladder I needed for my business, needed it for the next morning, so I missed my daughter's musical to get this ladder. I drive extra to go to a further Home Depot for one supposed to be in stock for 180, I get there. They only have the EXACT same ladder WITHOUT these bonus wheels on it for 300!? Turns out they didn't really have one for 180. Their system just said it was in stock, so after about 30-45 minutes I'm told they can't help me on price whatsoever despite them telling me it was in stock when it wasn't.

I got a Home Depot/Citibank card over a year and a half ago. I used the card for an HVAC repair that I needed down to my house. So Citibank double charged me for the repair then I disputed it and they ruled in my favor then put the charge back on my account! I've been dealing with this for 9 months now. One of their representatives even got nasty with me. This company is worthless and I will soon come after them with my attorney.

I needed 1300 square feet of tile. The store did not carry that amount, so Customer Service said they could order it. After the order was delivered, I discovered online they charged me per case pricing when there was a pallet price available. $700 difference. Home Depot refused to issue any type of credit, even though it was their Customer Service mistake. They said I should have asked for pallet pricing, even though no one told me that was even an option. Home Depot should correct their employee's mistake and issue me my credit.

Ordered shed for my dad who is 75 years old. Home Depot got a third party trucking company to deliver a 10x10. The trucking company will only deliver if my dad helps driver. Home Depot says he don't have to help. Also ordered March 24. It's now April 1. Still no shed. So I tried to return it. Home Depot will not do a return till shed shows up and you refuse it. But the the trucking company won't deliver because my dad can't and will not help. He has a bad heart. Had to call credit card company to file complaint to get money back but no resolution as of yet.

Went to local HD in Plano this evening, 3/31, to purchase a solar outside light. Man was helping me when another man called him over, said loud enough for me to hear him talk to the man and another man to basically spend less time with customers and focus on stocking the shelving. And if not that there would be formal reviews leading to dismissal. As a professional, corporate woman I was appalled by this lack of courtesy and open rude, belittling behavior. His apron had Toby on it. If this is what this company hires and uses for management style this lady wants no part of it. I spoke to the man helping me, asked him if this was normal here, but he took the upper, professional stance. I left the store and drove to a local Lowe's store.

Hello, I ordered a new stove, dishwasher and microwave from the Home Depot in Sioux Falls, SD, in February, 2019. At the time of ordering, all appliances were in stock and delivery was scheduled. Day before 1st delivery date, I received a text of delivery confirmation. The day of delivery I took a half day off of work, for delivery between 2-6pm....no show.

Then we go to the check out and I have to check out my order. WOW! So now they save money at the check out by needing less people! awesome! So let's add this up... 1. No service, 2. Terrible lumber, 3. No savings, 4. Their profits go up with consumer getting nothing but more work and no pay. I guess I will just go to a full service lumber yard! SAY BYE TO ALL YOUR PAST LOYAL CUSTOMERS!

What a nightmare, I've contacted Home Depot's Asurion's service plan program to cancel their terrible service and asked for my money to be returned. I've phoned 4 times, written 2-formal letters and still nothing. It's been over a month and I've threatened to contact an attorney. When phone calls are made, I get a major "run-around" with none of the wanna-be service representatives taking responsibility to simply cancel service. They keep informing me that I have to send a letter to cancel (two have already been sent). Buyer beware, this service is horrible.

My experience with the Pro Desk. So, I got a quote from Lowe’s on a deck I am building 22’ x 14’. I wanted to compare with Home Depot. I went in on Sunday to speak with someone at the Pro Desk and waited for 20 min before stopping someone and asking if anyone was working. “No pro desk has the day off”. Ok I gave customer service a copy of my Lowe’s quote and information. I called the next day to check and they are working on it, I called two days later, it’s almost done and they will send it to me, finally I called after a week and get told “we have not had time to get it done, we are short handed and it is too difficult”. But they have found time to go home early every day this week. This has held up my build for a week and I am not happy. Save your time and stress and just get it done at Lowe’s. I had too.

I bought 5 gallons of Behr stain during a red, white and blue sale where they claim to offer $40 dollar rebate. I went online, filled out info, got tracking number and verified that it was processed. Three months later I contacted rebate office and they said they were overwhelmed with rebates that it will be sent soon. Waited till January of 2019 and contacted them again and they had told me it was sent out before the first time I contacted them where they told me it will be sent to me soon. So I come to the conclusion that $40 is not worth my time so as a contractor I will not go to Home Depot to buy anything if I can help it.

I needed a couple of sheets of beadboard, they were still wrapped from transport and were too high for me to reach. I went and found an employee to help. He said, "Sure," and followed me over to the trim area. As he was attempting to find a ladder, a woman grabbed him and asked him to cut some trim for her. He stopped helping me, and started cutting her trim, she had 9 pieces to cut. I waited patiently as he help her. After he was done, he started to get the beadboard I needed, and then his phone rang, he stopped to answer, as I waited. Four phone calls later, I left without the beadboard as he answered his phone. I realize I'm not special nor, important. But GODDAMN can I get a little help? This isn't the first time I've had this problem. But it's the last. I'm going to Lowe's or Lumberman's from now on.

I purchased an appliances and delivery should arrive between 3:30 to 7:30 pm. I been waiting since 6:00 pm. Called 4 times and been told someone will contact me in half hour. It been 10:31 pm and I still waiting and now nobody answer my calls and then said need to wait 24 to 72 hours until they call me back. Really.. This is so unprofessional..

Home Depot does not honour their 30 day price discount. We paid 22% more for a product than the sale price which appeared within 30 days. They were emailed about this, but did not respond, when we called about they said it was too late. Interesting "customer service", don't reply to customer email, then tell client too late.

I've ordered new cabinet doors through store # 4707 and after re-order and a second re-order, third time the doors were misplaced, between the manufacturer and the store. Although store employee signed as received, they were not in the package: I was told that the signature ID for the pallet, and not for each individual set of items. I understood, mistakes happen and it will take another 5 weeks for the store to correct their mistake, but thought to ask their sister store # 4706 to check and see if they did not receive the doors by mistake since it's been established that mistakes happen.

We ordered a Keter shed from Home Depot on March 3. The HD site said the shed would be delivered on March 25 and that we would receive an e-mail when the shed shipped. Having not received an e-mail by March 25, I e-mailed HD customer support. No response. I then clicked on the "online chat" and explained the problem. We have a Pod in our driveway waiting on the shed to move items into it and remove the pod. The pod costs about $200 a month.

For some time now, I have seen Home Depot as my 'go to' place for lumber, softener salt, tools, filters, even a vacuum cleaner, etc., so it was natural to go there when I was in need of a new washer. I invested in a nice front loading LG washer and was encouraged and pleased to further invest in the 5 year warranty plan that "would cover anything that could go wrong". In Home Depot's words, on the front page of Protection Plan folder, the warranty is advertised as "No Deductibles, No Additional Fees, No Kidding". Note the last two parts.

We ordered four American Standard toilets. We ordered the installation and carry out of old toilets as well. On the day of the install, Home Depot called to say that one of the toilet lid was broken and they could only install the three toilets and come back to do the last one. Since we would have to waste another day doing the same thing, we told them we would wait and have all four installed on the same day. We waited another 10 days to finally get them installed. The guy who installed them, did a good job. But I still think HD should check orders as they come into the store to avoid this situation. After we received the toilets, we find that the dimensions of these new toilets are an inch smaller than our old toilets. We did not check the exact size as the samples they have in the store are placed very high on the display rack. We feel the salesperson should have alerted us to the size. Apparently, they don't make that size anymore.

Rented a pressure washer for 24 hours. PW didn't work, called them and let them know I’d be bringing it back in early due to the issues I was experiencing. When returning the PW I couldn't get a refund, let alone offered to rent a different pressure washer. The managers repeated "the rental contract states" a dozen times before I gave up explaining. They're as incompetent as their products. I'm glad my credit card I opened with them can be cancelled immediately and they won't receive any more money from me.

I am a professional woodworker and DIY person who has 2 homes, splitting my time between Rockland County, NY, and Weber County, UT. When not making things in my shop, I do all of the maintenance, repairs, and enhancements on my two aging homes. The HD stores in Ogden, UT and Nanuet, NY are like night and day. Ogden being well managed and Nanuet being terribly managed. It’s hard to believe they are both part of the same company. Ogden’s staff are helpful, knowledgeable, well-spoken, friendly, and efficient. Nanuet’s staff possess, for the most part, opposite qualities.

Shane did all I asked and more and his prices were very reasonable with quality work. Great work Shane. I WOULD RECOMMEND SHANE FOR ANY JOB AROUND THE HOME THAT YOU WOULD NOT WANT TO TACKLE YOURSELF. He installed a tub surround, kitchen counter and hung some interior doors, all look great.

Could not find anyone to help me purchase faucets. People working there are nonexistent and clueless. Shop online and they take better care of you. Will never shop there again!!! They need people to guide you to merchandise as well.

I placed an order online via homedepot.com on February 5th to replace a dishwasher that was no longer functioning. I included the installation and haul away service with my purchase for the convenience of not managing those steps separately. My delivery/installation date was scheduled for February 9th. The delivery/installation contractor (Freight Rite) arrived on the afternoon of February 9th with the new dishwasher and soon discovered they did not have the correct water line hose to install the unit. They then suggested that I get a plumber to complete the install or try going to the store to get the correct hose, but they were not going to be able to install the unit that day. I refused delivery of the unit as Home Depot's policy is to not allow returns if delivery is accepted. The contractor packed up the unit, noted that someone would be contacting me, and left.

I purchased a new LG fridge on Feb 19, 2019. It was delivered on March 1, the 3rd party company they hired scratched the whole front panel of one door. They played it off like it wasn’t a big deal and continued to move the product into my home. I contacted Home Depot reps they told me not to sign or accept damaged product. It was sent back and Home Depot customer care said within 10 days we shall receive a replacement appliance.

I ordered a compact stacking dryer from them and took the home delivery option. It arrived ahead of schedule, was left at the front door. This was on a Thursday so I was able to get it in the house and put it out of the way until my son came on Saturday to help remove the old dryer and install the new one. When we opened the box, the dryer had 3 dents in it but because of their damaged item return policy, the fact that it was already past 48 hrs when we opened the box and because the UPS driver made sure to drop the item and run no returns for me. It may not seem like $355.00 is much to Home Depot but when you're an elderly single lady and it's all you have to spend, it is a big deal. I'll never buy from them again.

Researched and ordered a tub and surround (Sterling by Kohler) for our refurbish (to the studs) project. Ordered from Home Depot. I did note that many reviews complained about the cracked product (an acrylic composite), but it was a national brand and likely distributed the same product to the other consumer outlets. I falsely assumed they would have taken care of any short-term issues. I was wrong - or Home Depot is shipping product from other stores that were returned as "DAMAGED" - which is my current theory and conclusion.

Poor ** customer service like I rather deal with an annoying police officer than your customer service. Your delivery service is horrendous like a stock market crash and it takes forever for a scheduled delivery because your service makes me wait like America is waiting for that infamous wall to be delivered. Your overall service is pathetic. I'm not dealing with your company anymore. I'm going to your competition now.

Free 2 day shipping was actually 7 days. I ordered a Tower Fan online with the free 2 day shipping. I ordered it on a Monday morning and am now scheduled to receive it on the next Monday. If you need something in a timely manner, find a store that has what you want and pick it up yourself. The free 2 day shipping is a joke.

We went to Jamestown NY Home Depot and had them cut us 4 pieces of carpet for our basement and stairs. 3 out of 4 pieces were cut wrong, too short. We had to hire an installer because we didn't buy the most expensive carpet to earn free installation. He had to cut and piece our carpet together. It looks great but it took him many hours to do the job. I asked the Depot to reimburse us a little bit for the extra time for installing. They said no so I asked about reimbursement of the carpet. That was also a no. So because they have inadequate employees, we had to pay the price. Their customer service sucks.

Home Depot is by far the absolute WORST company when it comes to customer service that I have ever had to deal with in my life! Went there asking for paint advice from the paint department, purchased everything they told me I need in order to successfully paint the wood baseboards white. I showed them pictures of what I was painting and asked a million questions about prep, etc. before leaving, because I am doing this on my own and trying to save money. We just moved to the area, my husband is deployed and I have 3 little ones.

I ordered a 4 x 12 raised garden bed. Only a quarter of it came. They tell me the vendor won't send out the rest so we have to do a return. The carrier that's supposed to call me to come pick it up has never called me yet and Home Depot keeps telling me that they're going to call me still have not gotten anywhere. I still am waiting to get my money back. I'm not happy. Very disgusted. Will never shop at Home Depot ever again.

One month after install, Bali's Cellular blind cord with a prominent glued-up joint ate through the pulley on one of my window's blind and is not functional!!! Incompetent and garbage way of gluing together a cord! I do not know how long other windows will last. On the phone for 1 hour to explain to HD person for her to initiate replacement. Do not buy!

Purchased on Jan 19 2019. Still waiting March 12th for delivery. We were told 2 weeks, the received call saying backordered, time pass! Then we get news IT'S here yahoo! Shows up dryer caved in! We're asked, "Do you want it?" Are you serious? Reorder, time pass! No word, no update, finally we receive call on way! Yahoo! Then get a call truck carrying appliances wrecked. All appliances destroyed! Reorder. It's here yahoo! But now can't deliver it because they don't have a full truck load to make it worthwhile for the delivery approximately 20 miles. Yes they are serious! Still not here! I left out all small details (phone calls etc). NEVER NEVER NEVER Home Depot AGAIN! STILL NO DRYER?

After never being late on my payments and using this store for all my home needs they lower my credit. This is not acceptable and will not shop at any Home Depot ever again. The credit card for Home Depot and its bank are the worst.

We decided to remodel our cabinets and replace our countertops with granite after an in-home meeting with a Home Depot Home Services sales rep. Unfortunately, we did not read any reviews since we trusted Home Depot because we have been shopping there for years and things are legit in the store and they care about customer service (we thought).

Ordered cabinets for two bathrooms and kitchen in November 2018. Cabinets arrived December. Demolished our kitchen and one bathroom for install. Took weeks before they installed cabinets on late January. Many defective cabinet doors. Counters arrived TWO WEEKS AGO. They forgot to attach the kitchen sink. Just set it inside the counter. Brought wrong counter for one bathroom. Third bathroom hasn't even started. They never returned to take wrong counter out or fix kitchen sink or defective cabinets. I PAID $18,000.00 AND AM MAKING PAYMENTS. I refuse to make another payment. Cannot get a call back. Have sent emails have left messages.

I tried to order a 60 inch kitchen sink base cabinet online. Made by Hampton Bay. I've ordered $2000 worth of these style cabinets in various sizes over the course of a year during a DIY kitchen remodel. This cabinet was not available in Hickory at my store or any Home Depot store. I checked the neighboring states as well. However, since it was available in other finishes, I tried to have it special ordered at my store. They wouldn't do it. Not unless I was willing to order 10 of them. And then maybe. It didn't matter that it's an inventory stock item. It's not available for pick up or delivery. Period. So I can't get the kitchen cabinet that can hold my 3 part sink that matches the rest of the new cabinets. Disconcerting to say the least. I'm going to try the vendor on Monday. I was on hold over an hour without talking to anyone in HD Installation Services. They closed while I was holding.

I have not gotten a response from any of my recent calls, comments and or complaints. Home Depot doesn't care at all. Treated very poorly by a rep named Gary in consumer relations. Asked for his supervisor at least 6 times, refused to transfer me. Delivery services are as ignorant as Gary mentioned previously. Being a contractor, I have deadlines and tight schedules. Home Depot delivery services couldn't get 1 star. The store general manager is powerless with the delivery company. FYI, this has been going on many years with flatbed service to the box trucks. I've had enough. I will be shopping elsewhere. Another FYI, the store and its employees are great to work with. Fire the delivery company and go with in-store control of delivery with local companies. Give the local businesses a chance and give the general manager control of his store.

My name is Fedri ** from Matthews North Carolina. I ordered an electric log splitter online. A week later, Home Depot called me to pick up the merchandise at the local store at Ballantyne Common, Charlotte. Found that the item I bought was used and the package was like an angry dog chewed it. Refused to get an used merchandise and the customer service at the store ordered a new one. 10 days later I received an email to pick up the new log splitter. Get there and found out that my “new” log splitter was the same one I refused to get the first time. I was shocked they tried to cheat me. I demanded to speak with the manager and Dona, the customer service person, said that she was one of them. She didn’t make any effort to fix the problem. Instead of wasting my time I demanded my money back. I’m never buying even a screw from Home Depot again.

I have to say I don’t make many returns at Home Depot but I could not believe the horrible customer service I got from the ladies working at the Myrtle Beach SC return department. Did I get the item returned? Yes, but now I will be debating shopping at Home Depot. I’ll let anyone that don’t already know, you can shop around Home Depot and find something you want to buy and use your phone and scan the barcode to check prices on eBay and Amazon. Most of the time the price is cheaper and with free shipping, I try to keep local businesses in business but with ladies like today working the return dept. I question if I will continue supporting a company that doesn’t continue to train their employees. Their policies and that customer service is one the of biggest things that will keep customers coming back to shop.

We ordered a carpet to be installed 6 weeks ago. They had to come measure twice, they had one excuse after another and now are saying that they cannot install it because of the floor type. I don't understand why that wasn't brought up the first visit. They are giving us our money back but did not even apologize for the horrible experience. Do yourself a favor and go somewhere else!!!

I have been shopping at Home Depot on Long Island since the 1980s, spending thousands and thousands of dollars. For the most part, I have been satisfied with their selection and prices. Unfortunately my recent experience has turned me off on Home Depot, big-time. Last Memorial Day weekend I purchased 11 gallons of Behr Premium Ultra paint in order to get the holiday weekend rebates. A few weeks later I received a $90 rebate debit card with "Home Depot" printed on it. As it looked like a gift card, I did not see the tiny print "valid through 12/18". I only spent about $20 up until that date. I went to use it again recently and found out it was invalid.

Home Depot scams you by luring you into false credit card promotion to get $25 off first purchase under $999 & $100 off if purchase is over $1000. When signing up, you also get a $5 off voucher sent in your email but if you use that you won't get your initial promotion of $25 for signing up the credit card. It is very bad business to dupe people by getting you to sign up for their credit card & at the same time get a coupon voucher sent to your email but it doesn't tell you that using this $5 voucher for signing up to their website that you apply it to your first purchase you will lose the other promotion for opening a credit card.

I order 2 bags of rock online for delivery. Within a minute of receiving the acknowledgment email, I noticed that the delivery address on the order was wrong - a different city than I live in! I went to the website to cancel. I followed instructions online that said go to my "orders" and hit the "cancel" button. I went and found no such thing. Logged out again and again, looking for that button and it is just not there. Then I called the phone number that is provided as an alternative. I couldn't get anyone to answer the phone and there was no prompt for cancellations.

Bought washer and dryer but they didn’t install it the day they delivered because part is missing. But the parts they need is inside the washer. Call them to tell them the parts are there and they have to come back and install it. Delivered Feb 26. Told me they will come back Feb 28 but they didn’t and no phone call to let me know they’re not coming. Call them again and said they are busy so the earliest will now be Mar 5. Had to cancel my appointment so somebody is here but no call. They should have not told me that they can do it Feb 28 and then tell me they are busy. Very poor customers service. Never again will I buy from Home Depot. They give you the runaround. I have to pay $4 per load on a coin laundry because I couldn’t use the washer as if it is our fault that now we have to wait for them to come.

I ordered $2200 fence panels online. The delivery was super slow. They gave you an estimated delivery date range, which was 2 weeks away. And they couldn't even honor that and put out another one week delay. I would Never deal with Home Depot again. Customer service was terrible as well. When I called, I was told there is nothing they could do and there was nothing wrong with the process.

The website developed for commercial card services has to the most aggravating and user unfriendly site that I have ever encountered. If they put 1/100th the effort into making the Contractor Card service web page, as they do the retail advertisement sites it would be a thousand times better than what it is now. My typical response from this web page is copied and pasted directly from the website. ("We encountered a problem processing your request. Please try again later".) It’s like the Card service department wants you to miss payments and get charged late fees. IMO! Anyone Else feeling the aggravation?

Bought an item online. Realized it was nearly double the price on Amazon and Lowe's website. I went to cancel the order online just a couple of hours after the order was placed. After being on hold, I was connected to an agent who told me cancellations can only occur within 15 minutes of placing the order. Seeing as how I was on hold for more than 15 minutes this is a useless policy. Will be using Lowe's, Amazon or a local Mom & Pop retailer for my construction needs from here on out.

Went to Home Depot for a shower installation and it took 3 months to have it installed. We never received an order confirmation for what we ordered. It cost $10,000 and everything went wrong. They didn’t measure correctly, parts were ordered wrong, they didn’t remove the existing tile, they fell through ceiling. I'm missing things! I complained and they said there is no justification to my complaints and thanks for shopping there! Absolute construction was the installation company and I feel like I was cheated and received cheap parts because they thought it was under bid. I will never shop at Home Depot again and I don’t think they even care. Hell, they got me for $10,000 so why would they. Bad business!

I ordered a kitchen sink through the online order system as the store did not have one in stock. The sink arrived CRACKED IN HALF! I called the customer service number and spoke to the online customer representative who was EXTREMELY RUDE! She never apologized for the issue, only argued with me about what I ordered despite providing her with the order number and then gave me three options: leave the sink on my porch all week since they won’t give me any dates or times for pickup, or I can try to load the heavy sink into my car to take it to a store location or UPS store. Really? Now I have to try to figure out how to get this sink somewhere, or leave it on my porch for a week, she continued to be very condescending and when I asked to talk to a supervisor she left me on hold for 20 minutes! I will NEVER purchase another item from Home Depot after this!

So I went to purchase an over the range microwave oven. They had a great deal on a Samsung. It was marked $242 ($200 off regular price). I told them I would like to purchase it. They said "we do not get them in stock, any of them ever. You have to purchase it with shipping. Shipping is $75." I told them I don't mind waiting for it to get to the store. They said they do not get them to the store, they only ship to your house and it's $75 to ship. This made no sense to me. I could understand if they ran out of stock or I had to travel to another store, or I had to wait a week to get it delivered to the store at no cost to me except the advertised price.

Put a downpayment on siding for my home. Five months three start dates and no siding. I called HD to complain. They told me the job had been cancelled but never contacted me. They said they would refund the deposit and that has not happened either. When I call them I get transferred to a voice mailbox that has a message saying the mailbox is full. How do these folks expect to stay in business. How did they ever get to be #1 in the industry?

The installers that were hired to put in our windows were completely unprofessional and did a lot of damage to the inside and outside of our home. They arrived 5 hours late and left my home in a total mess at 9:00 pm so some of the damage wasn’t noticeable until daylight the next day. Our nightmare started on October 4th 2018 and we are still fighting with them to get this resolved. Still haven’t had a final inspection. Totally disgusted with their services and the quality of work.

Applied for a credit card from Home Depot. they promised to give $100 for my first purchase of $1000 or more. They were supposed to send me a coupon to be applied to my order which they never sent. Spoke to Adrian from customer resolution team. He was very rude & basically said, "We can't help you go talk to nearest store."

I called for pay off on my account & was quoted the Balance. My bank issued the check for the amount I was quoted & is shown on my statement! I called because I can never get in my account online! The auto voice said the account was paid off, but there is a balance of $43.07! How can they do this??? I refuse to pay. They said write a letter to dispute which means more time to apply more interest to a paid off account! This is total crap! I will never deal with them again!

Due to a lack of in-store choices on a replacement sink for our powder room, we had to order one online. The one my husband chose with a very nice design to it was not inexpensive and there was NO indication that this sink would not fit into a "normal home powder room". Even in reading the specs, there was nothing that led us to believe that this sink sat so close to the wall that the current plumbing would not fit into it correctly. The main pipe coming into it would have to be cut down to fit properly and the drain stopper both rubbed on the inside and dug into the wall behind it.

This is the 3rd or 4th time in the past couple of years I've gone to Home Depot for something and either needed help with it or help finding it, and got NOTHING!!! Their employees are unprofessional beyond description, as they totally ignore you!! They turn their heads the other way as they pass you, or jump on their phones and pretend to talk to somebody, or run in the other direction!!! One woman saw me coming and literally dropped the stuff in her hands she was putting on the shelves and RAN AWAY!!!

I was shown products which were to be installed from the salesman's case. These were not brought to my home but another product was. When speaking to the salesman (Erik) on the phone, he lied stating I misunderstood him. He was a con. I'll never use Home Depot nor High Definition Bath Solutions again.

Home Depot customer service is horrible and they talk down to you like you're an idiot. A 23 day processing time for a product that was ordered online and being sent to a store is ridiculous. What's even worse is you can't cancel an order after an HOUR! I will never order anything online from Home Depot again. With how I was treated I may never buy anything at Home Depot period.

I live in a remote part of Colorado, so I was happy to see the Home Depot home delivery service. Initial delivery estimates were between 8 and 12 days, which was acceptable for my project. After twelve days they revised it to 15 days, and after 15 days they revised it to 19 days. Online tracking now shows that a delivery date cannot be estimated. I have not received any communication from either Home Depot, Estes Express trucking, or the final carrier RAC Transport. The online help desk at Home Depot for delivery could only tell me what I already knew. Now my project is on hold and I may miss an important deadline. I haven’t seen delivery service this poor since an IKEA purchase. Next time I’ll order from Amazon.

Ordered fridge a month ago. They initially showed up and would not come in the driveway. Drove away and had the scheduler call to say they took pictures (unauthorized) of our driveway/home and could not make it down - despite us receiving a UPS and a USPS delivery around the same time. Scheduled for following Friday and same thing happened again...and again with unauthorized pictures. We had been told when scheduling this that they would be able to bring down on a carrier if they wouldn't drive. The driver refused. When Home Depot was contacted they stated they can only deliver on Wednesday or Friday. They could not schedule a time despite us pointing out how many days we've already taken off already.

Their return policy is the worst in the industry. They seem to know items might be defective but still sell them to the customer. I recently received a washer and dryer. Both didn't work right and both are damaged, they have big scratches on the sides and dents. The washer does not wash clothes. The clothes on top never get washed, they get wet but don't get washed. This new impeller design for top load washers is garbage. The salesperson told me they work just as good. I was going to buy the washer with the agitator and the sales guy said these washers with the impeller design work better. So I took his word and bought the impeller washer.

We bought a hope chest from Home Depot and it came in horrible condition. We had to take it to a carpenter shop and get it resanded, filled and repainted. We put as much effort in fixing it that next time I will just build one.

Very disappointed in the lack of interest management had in Arizona 99th Ave and Camelback. They had my generator 6 months. Finally said they were going to return. They found nothing wrong. Now I'm told it will take a additional 3 weeks to return it from one store to another. They are 6 miles apart from each other.

I went to purchase a hot water tank on Saturday Feb 9th 2019. On most of the boxes it states, that if you call for installation before 12:00pm, you can receive installation. My basement had just flooded and I required service as soon as possible. The sales representative was quite nice and had a fair amount of knowledge on various models. I chose one of the more expensive models and then spoke about the installation. I was told it would cost $215 plus there would be various other costs so expect it to be around $300+/-.

My bank card has been used at the HOME DEPOT 6632 and never been to the location. When you call customer they are very rude and said, "We don’t for IDs because it’s signed." What the... Really. So the Home Depot is allowing fraud? Who else had this experience?

I ordered a disher and just needed a receipt; I went to the HD site. Said my password was incorrect so I tried it two more times, then with it not working I decided to just reset the password, so it told me to get the code from my email and I did, I put the code in and it locked me out of my account. I called the Home Depot customer service. They told me the only thing they can do is make a service ticket. I have a business and cannot work on their schedule of never contacting you. I guess I will start purchasing from Lowe's. Maybe they are not still operating in the dark ages. The site has many problems which they will not resolve...

I had a Home Depot gift card that I needed to add additional money to. I went to customer service department & the lady over there looked at me like a rat. As if I'm trying to steal something. I was told that's not possible to load money into existing card. That's fine, I asked her to check balance of card, she is not even able to answer that and asks me to call 1-800 customer care number. When I ask her give me the number she is like, "I'm busy." What a horrible service you guys are providing to customers in this competitive world. People like me will think 10 times before even returning to this store. Don't show this attitude, else the day is not far when you guys go bankrupt.

Bought new fridge, they delivered to wrong address. So as above the store in Simpsonville SC, had contract delivery people that took my new fridge to wrong address. This is second day without any fridge, and no answers because whoever they gave it to signed for it so don't buy from Home Depot period.

On November 9th I purchased a refrigerator, stove, oven and microwave from The Home Depot. They were to be delivered and installed. When the movers arrived they told me they couldn’t hook up the electric stove because the warehouse ran out of plug/adapters needed. They also couldn’t install the microwave because: a) my existing Kenmore microwave was “different from any they’d ever seen” and couldn’t be removed without special tools, and b) the microwave I purchased was too wide and tall to fit in the space anyway

I purchased a washer/dryer from HD on 1/20/19. That very instant, they knew the delivery date was 2/9/19. Despite this, they tell me to wait until the day before to receive the 4 hour delivery window. I call to tell them that on that date, I can only accommodate a morning delivery. Everyone at HD or the delivery company says "we'll make a note, but no guarantees". HD says, no guarantee. The delivery company (Temco) says "we'll look at the note but it is only honored if it works for us". I have spoken with managers at Temco, and supervisors and "resolution center" at HD to no avail. In fact, the resolution center put me on hold (to transfer the call to another supervisor), for an hour, at the point I hung up.

I placed an order for laminate flooring on January 31 and requested that the order be delivered on the Monday the 4th of February. The delivery window was from 6 am to 8 pm. I did not receive a call from Home Depot and made it a point to call them myself. At exactly 7:39 I placed my call to the provided online as this how my order was placed. I explained that no one reached out to me. I was then transferred to the store the product was to originate from. No one there had a clue about this delivery and I was told that my delivery would be first thing in the morning by 8 am (today February 5th, Of course no such thing happened). I paid for a service that was not rendered and all I received was a runaround, a total of 14 hours wasted waiting for a delivery that never occurred. Lesson learned, pick up the product yourself.

Ordered 4 of Home Depot's advertised items online for a home project to connect water lines. Nothing came on the promised delivery date. I called customer service the first time to cancel the order, they said wait 2 more days. After a few days I called again to cancel the order, this time they said it's on back order and if not delivered in about a month they will cancel the order and they could not cancel the order because it's under processing at the time. A week later they charged my card after sending a false email that said the items are shipped. I've not received any of the items. I feel I've been robbed by Home Depot.

I actually never received my order. I placed the order on HomeDepot.com, my credit card was charged, and I received a confirmation email with order number and delivery date. The evening before the expected delivery I realized I hadn't received a call so I checked the order and it showed that there was no actual "Delivery by" date, just blank white space. When I called, the CSR spent quite a while researching but could find no record of the order. She told me I had to call the local store in the morning. Of course, the local store is operated separately from HomeDepot.com so they had trouble helping me and wanted me to give them all sorts of info instead of just looking it all up.

Contracted to replace old roof in Summer of 2018. The work was completed in good time, with some residual trash but minor. That part is okay. At time of quote I was told the work comes with a "lifetime guarantee." The first big rainstorm found a leak right over my living room couch. I have been trying for over a month to find someone, anyone at Home Depot's service department who will ANSWER THE PHONE, let alone actually address the problem that is quickly destroying my ceiling. So, what good is a guarantee if the contractor will not answer the phone or actually deal with installation issues? DO NOT let Home Depot do your roofing!

Please be aware of the products “On Sale”. I purchased a Samsung Refrigerator on 04/2016 and doesn’t work anymore, after 32 months... the guaranteed was purchased too, they told us the Samsung refrigerator is not fixable, and gave us what we pay in a gift card. How disappointed I feel... I trust the store Home Depot of course. I don’t care for the gift card. I don’t want to purchase here anymore. I lost my time, my delivery money, the process for the claim takes forever and there’s no one to talk about this at the store in Sun City FL where we did the purchase. Please please do not buy anything on sale. Price means is defective or has a recall. This store is not honest at all.

I displace multiple orders for my garage organization items from Home Depot online shopping portal. I have very bad experience with my orders. My ship to store order for garage cabinets was showing 4-5 days delivery at the time of order. Even after 12 days no change in the tracking details. Also their online tracking details are not accurate. Continuously followed up with the Home Depot through online chat, their executives tried their best to update the status but unfortunately their sluggish computer systems and process doesn't allow them to provide me the right details, I was asked to wait for 2-3 days so that they can create a case. When I call the store they just escape saying they haven't received the order, ending me nowhere.

Home Depot does not stand behind the consumer on known defective appliances. The refrigerator I purchased in 7/13/13 and paid $3000.00 has a 10 year factory warranty on the defective seal system. Yes, you guessed it. SAMSUNG! Every tech their call center sends is not CCF Licensed and will not work on the unit. The Model number is RF32FMQDBSR/AA (that model number stands for "pure engineered garbage". Home Depot's salespeople have heard it all and have shared with me they secretly try to steer customers away from them in 2019...

Bought $9,000 dollars worth of blinds 10 years ago from Home Depot. Went to store on Jupiter and Walnut in Garland Texas to get slats cut. Waited 20 minutes after they paged someone from the department. Never came. I found an employee from that department standing around. After 15 minutes of him trying to cut the slats he went to find someone to help him. Fifteen minutes past he never returned so I left went to Lowe's had them cut in five minutes. Never shop again at HOME DEPOT.

I purchased custom made blinds in April 2018. They were installed in May. The entire structure fell 7 feet 4 months later and was damaged in the process. Another month and they were finally removed for repair. We are now three months after that at January 27, 2019 and they have yet to deliver the ‘repaired’ blinds. Numerous Phone calls, emails and letters to the President have resulted in nothing but vague updates “they’re in manufacturing." I’m without my blinds and I’m out $1400. I don’t think this even comes close to customer service.

Placed an online order and they offered promotion to apply for card to save 100 so I did. However I did not realize there was a page Two and I was 40 dollars away from the amount, I immediately called when it did not apply the savings and was assured it would be on my first bill, when it was not I called and then I was told I did not spend enough so reading the terms that were hidden I read, "Save 25 off your first purchase of 25-999" and had to request a supervisor and after I spoke to Mikala the supervisor of team ABH07 who said they can’t even process the amount I qualify for so explained I would not have opened card. LIES and DECEPTION.

Worst customer service ever! They are deceiving people by offering products that are discontinued by manufacturers. They accept orders via credit cards for discontinued products and keep delaying the order. They even send delivery confirmation but no one shows up. Make customer go in circles and after a month when customer questions about the purchase then without giving any answers they process your refund. There is no one who could question the company that how are they managing using people money such way. If they are doing this with 1000 customers - must be profitable business just to hold onto the balance and earn profit on it. And in return tell customers you can go do whatever you want. I am super surprised that they are able manage this way of business in Canada.

They told me one price in the store. There is another price on the contract. When I called to corporate managers. They said the price I was told in the store is the price they have also. But they're not willing to send me the contract they are looking at. The salesman told us that delivery will hook up the water line. Delivery said they won't. Delivery said, "The salesperson just told you that to make a sale."

Spent over $3,000 to buy flooring and baseboard from the East Wichita store. During the process I was told by two different employees at three different times that I also had to remove the casing from around the doors. This seems strange to me hence the reason I asked more than one person and more than one time. In fact the casing did not need to be removed and you can't properly install the baseboards unless the casing is up first. When we asked about adding installation of the casing to the order were told that could not be done and we'd have to hire someone on our own. It was suggested we talk to the installer to see if they could/would do it. Keep in mind that but for the Home Depot employees telling us the casing had to be removed we would not have spent time removing it and money buying new casing.

We recently purchased a new washer and dryer from Home Depot. We were busy with work and after delivery and installation the technician ran the washer through a cycle with no clothes in the washer. He said it seemed to be running just fine. We were busy with work and it did not seem that there were any problems, so went about our day. About a week later, when we had some spare time, my husband decided to do a load of wash. The washer would not drain and spin at that time. Not sure if he ran the washer correctly and on the right settings, he requested that I do a load of laundry to see if this was just a one-time event. It was several days before I was home long enough to run the load and see how it was performing. Again, the washer would not drain and spin.

I purchased kitchen faucet through Home Depot, ARS is Home Depot recommended plumbing company, we started working with ARS. ARS is very bad at scheduling an appointment. ARS didn't call us back to schedule. After we called to schedule the appointment, ARS changed multiple times, canceled the appointment 30min before the technician supposed to show up. Very bad management! Do NOT use ARS through Home Depot.

Yesterday I was at The Home Depot and one of their contractors told me to leave because it was a “man’s store” (after I asked where something was, mistaking him for an aisle employee, and then apologizing for the mistake). He then found the item and threw it on the ground in front of me. He also called me a ** four times (when I made a point that a woman can handle themselves in Home Depot and that I thought he was out of line). Multiple employees saw this exchange and stood idly by. I tried to find my boyfriend and the manager came up to me with two other men (my back towards a shelf) and told me that he is a contractor for them, a regular customer, and that I could choose to not be upset about it.

I went in paint department. Stuff all over the floor. Associate just walking past it. Ask a price on a trash can that had no tags. The girl at self checkout said, "I don't know." You have to find someone to help you. Got stuff from plumbing that was expensive and paid for it. Went to leave. The alarm went off. She said, "It's fine go on out. That's how you have theft. No one checks it. My overall experience at this store is horrible but store #4660 is very well maintained. David ** is a pleasure to ask questions always. Has the answers and willing to help.

Our experience with Home Depot started good and ended good. But months between start to finish was not. The installer came out and measured for the door, we then went in on Oct 28, 2018. We were told it would be 3wks and our door would be in. I was waiting for a call or an email and when I still hadn’t heard anything 4wks after placing the order, that’s when it all fell apart.

HOME DEPOT WHERE IS MY DISHWASHER? A dishwasher was purchased at your Mobile AL store Schillinger Road on 12/8/2018 Order no **. The same was to be delivered and installed on the 2nd of January, 2019. The delivery guys came and said they cannot install the dishwasher as they did not get something (I do not know what they forgot). They went back with the dishwasher and said they will come on another day. The next day for the delivery was the 7th of January 2019. They came in and they went to stop the hot water line and broke the knob of the stopper and they said the pipe is slightly leaking and hence we need to get it repaired. They took the dishwasher with them back. The same was repaired by us through another plumber and we called the delivery office to come and install the dishwasher.

I ordered a pool table from Home Depot. Wrong delivery dates were confirmed 3 times, I waited home for the delivery and nobody showed up. When I call customer care, they say, "It's some third party. We can't do anything." When I tried to reach third party, they said, "You placed an order to Home Depot so talk to them, we can't do anything." Finally, the delivery arrived. BUT the driver wanted me to give him a helping hand in taking down 576 pounds heavy table from his truck. He said he will take it down and will leave in on the road where his truck is parked, it's my responsibility to take it in from there. When I told him I can't do that he said it's not his problem.

Ordered online tub faucet set on 15th, email states delivery in 2 days from another Home Depot store. Set up installation on 3rd day of ordering. On expected delivery date email comes that would be 21st on 21 receive 23rd. When speak to customer service told that it was within delivery dates allowed. Doesn't matter that installation of product was rescheduled 2 times with no shower for week. I won't use Home Depot for emergency products again. Can't count on them.

Sally at Greenwood Village Store Colorado - She has no customer service skills and is beyond rude. Rolling her eyes as she checks customers out. She always has a sour look on her face like she hates her job and people. This location (Greenwood Village Colorado) is overall a great store with wonderful employees. Pro desk Sally is the exception there, and not a good one.

Falsely accused of theft - On Friday January 18th, 2019 I went to my local Home Depot store located at 15655 Roy Rogers Dr in Victorville, California. I went to the toilet seat section to make a purchase. I was then approached by two men, one whom appeared to be ** and Mexican (Store Manager) and another ** associate. They then said to me, “One of my associates pointed you out saying that you had a whole bunch of cleaning supplies and denied showing the receipt of your purchase.” They then asked me to leave and told me that I can no longer shop there. I then proceeded to tell them that this was my first time in the store today. The manager then stated that he will check the cameras.

We’ve built our new home and used many departments and interacted with several associates! Dan did our kitchen layout to perfection. When it came time for Appliances, we were fortunate to meet French who also help us with our selections and Stephanie, Kenny, Robert were some other associates that just go out of their way to help!

Do not use Home Depot for anything! I contracted with the company to renovate my kitchen. They said it would take 3.5 weeks. That was two years ago. The contracted backsplash has not been done, though paid for by me and they have refused to do same. They lied to BBB. The project manager at the Chicago Lincoln Park store tries to use a 'sexy' voice and lies, does not schedule per promise. Countertop did poor work and does not do backsplash any more in spite of their arrangement with Home Depot. Horrible cheating, corrupt company. Will not complete contract or refund money paid. DO NOT USE HD!!!

I recently received a call from a woman who insinuated that she was with Home Depot and she was calling about my recent dishwasher purchase. She then asked me if I had ever had my water tested. That's when I knew she was not with HD and was only trying to sell me an expensive household water filter system. I also recently had a bad experience with another water filter system sales person who showed up at my house, unannounced, at 7pm. He claimed that I had made an appointment with him to have my water tested and that he was with HD. I did NOT have an appointment with him and he was not with HD. He tried to sell me his water filter system and was rude and insulting when I told him I was not interested, he just could not understand why any intelligent person would not want a water filter system.

I called two different Home Depot's to find out if they had a product that removed concrete from car paint. I was transferred and passed around 3 times on both calls and then the call was sent back to make another selection. Nobody took accountability. Will make sure I give my business to Lowe's or just order it online through another company.

I bought a Home Depot $100 gift card at Fred Meyer in Auburn WA. When I went to use it at Home Depot the cashier told me there was no money on the card. I had the receipts and original packaging from Fred Meyer. Even with receipts Fred Meyer was not very helpful. Over a half hour on hold before talking to anyone. They are understaffed. I scanned all receipts and was promised a call back within 24 hours. A week later I called back. Another 45 minutes on hold. They looked up the claim number and I was informed the card was used in the Covington WA Home Depot. The card was still in the original packaging and in my safe on the date it was used. Home Depot told me they would get back to me but never did. I went back to the store and one manager told me to file a police report. Another manager was a bit more helpful but hasn’t come up with a solution. I’m out $100. Beware of gift cards. Somehow others can use them even when locked in a safe.

Bought their brand name table and chair set. Chairs rusted in first year and table rusted and peeled in second year. No warranty after two years. They said to pint the affected areas. Tabletop was all welds and rusted. Don't buy this cheap product.

Received a letter from Home Depot that they were unable to refund my money for a furnace where their agreement states in the warranty they will correct or replace each defect and refund the full purchase price. Customer service sent a letter offering me $1000.00 if I signed a settlement and release agreement for a final resolution of this matter.

I chose Home Depot because they promised and confirmed multiple times that they could deliver on Saturday. I called 2 times ahead to confirm delivery. Saturday comes and their delivery service tells me that their truck broke down and they cannot deliver until Tuesday. I reasonably asked if they did not have another truck. They indicated they did not. How does a Fortune 500 company not ensure that their delivery service has more than one truck. I called them to ask if a neighbor and I could come pick up the washer with his pick up. They put me on hold forever! Then told me they only allow pick-ups Monday - Friday. I searched online, found the same washer at Lowe's for $100 cheaper, bought it, picked it up same day. Cancelled my order with Home Depot. I was the only one to find a solution, Home Depot and their delivery service did nothing to help. Never shopping at Home Depot again. Done!!!

NEVER BUY APPLIANCES FROM HOME DEPOT!!! Purchased 11-28-18. Delivered 12-26-18, damaged my walls, broke my big mirror, and my mirror clock from slamming the stuff up against the wall. Refrigerator was damaged so they rescheduled for 12-29-18. 12-29-18 they never came, so I call. They said, "Oh no. You're scheduled for 1-05. 1-05 at 5 pm I call and say it has not come yet. They tell me, "Oh your appt is 5:45-8:45. 9 pm guy calls and says he will be here a little over an hour. I said, "Are you serious??? It's gonna be 10:30 pm when you get here." He say, "** you. Now you're not getting it. Call and reschedule." I then go to Home Depot 930 pm and of course they do nothing.

Been a long time Home Depot customer and used to prefer them over that other major competitor, but times are changing. Went to our local Home Depot here in Sevierville, TN for several days in a row to buy kitchen cabinets and other supplies. I guess if we hadn't been exposed to them so frequently, then maybe the experience would have been better. In general, this store has almost nobody with the ability to help you. Oh, they will ask if they can help you, but if you say yes you might as well have kicked them in the teeth. You can see this almost ghost like expression come over their faces and the look similar to a deer trapped in the tiger cage.

Crappy change in their vets discount policy. In the past if you showed a drivers license with the vets "V" on it or the Department of Veterans Affairs (VA card), then you could get the 10% discount. Now you must show a VA card that shows you have a service connected injury, are retired military or on active duty. So if you were in for one month and went insane and got a medical discharge and VA card, you can get the discount. But if you served your country for 8 years and got an Honorable Discharge, you get no discount. I have no service connected injury, I'm not retired military or on active duty, but I did put in 8 years in the Navy with an Honorable Discharge, but Home Depot does not care. Lowe's does. From now on, only Lowe's for me. So long Home Depot.

Tried to notify homedepot.com about fraudulent charges on my account, and they said they could not give my money back, I would have to wait for my bank to take care of the problem, which will take a week or 2 to get my money back. In the meantime I will have charges hit my account that will cause me to be in overdraft status. SUCKS!!! Since the charges hit my account today, you would think you could back off the charges today!!!

Went in store to pay for my dishwasher, was told that it could be delivered three days later. Got a call the night before, and the delivery window was 5 to 7 PM. Got a call at 6:30 PM saying that they were two hours away. Got behind on some stuff. Understandable! So I went out to dinner. Got a call right as I got my glass of champagne. “Five minutes out!” What the hell? I frantically texted the number and said “Why are you so early? You told me I had plenty of time.” They said that I must have spoken to a different person. What? I rushed home, leaving a dinner and expensive drink. NO. ONE. WAS. THERE. I text and said “Where are you? I’m home.” They said “Eating dinner.” Seriously HD?! I hope you see all of these reviews. You are pathetic. You choose crappy delivery services to save a buck. ** you and thank you for losing a good customer.

I applied for a Home Depot project loan. I was approved and received my card within a couple days. I was told the card was activated so I went to buy paint and other things for my project. Upon checkout my card was declined. I called customer service to see why and the card had to be activated. Ok that’s fine. They needed to be sure of my identity so they called my cell phone back. They started to ask me a bunch of random questions about my family and my mortgage.

I have waited around 3 days for the delivery of a barbecue peppered with phone calls to both Home Depot and the shipping company, OnTrac. I have never been able to get through to anyone at OnTrac. I am now on hold to Home Depot on hold for past half hour as I write this. I can't even cancel my order...but I eventually will.

I can't say anything about the Frigidaire range itself because, even though it was purchased and fully paid for at Home Depot on November 23, 2018 and delivery was estimated for December 7, it is now January 5, 2019 and it still has not been delivered. First delivery failure: the evening before delivery day, December 5, we had a robo-call telling us the range would be delivered between 12:45 and 4:45 and the drivers would give us a call about a half hour before arrival. This didn't happen. Around 2 PM the drivers called from the end of our driveway, saying they couldn't get up to the house because the driveway had to be plowed and sanded.

I chose Home Depot to install and to purchase carpet as guaranteed free furniture moving, free old carpet removal and to haul off. Free carpet installation. I had to pay for carpet upfront with only a few select choices if one needed installed in their quick installation special. They were to install in one day. It took 2 days and was about one week past the original latest install date. One installer was definitely intoxicated. They pushed the carpet out an upstairs window damaging the storm window. They pushed a empty bookcase instead of lifting it breaking it beyond repair and hid it in an alcove, I discovered after they left.

On Nov. 23, 2018 (Black Friday) I bought a range, refrigerator, over the range microwave and dishwasher (all GE which I will never purchase again either). Initial delivery date was Dec. 14th, 2018. The evening before I received a text that delivery has been postponed to Jan. 2nd, which totally ruined the holiday celebration at my home since everything had to be cancelled as I had no appliances in the house.

I'll make this quick and simple. Home Depot's sub-contractor, crew2, broke my countertop slap upon delivery. Called customer service and they blamed the installer. They said it'll take another week before they can get a replacement. So here I am with no sink, no kitchen!!! They did not attempt to offer anything to make up for the loss! Kept saying they'll call me back with more info in two days! I tried asking to speak to the manager but they ignored my request! Nobody there gives a **! Do not fall for the low price of installation or you will pay for it another way!

DO NOT GET THIS CARD!! We were duped into applying for this card by Home Depot giving a large credit on the purchase. Well, wouldn't you think if we had a balance left that we would have a received a statement saying so? NOPE! Only because we receive a monthly statement on inquiries etc. on our credit did we see we had been reported for being 30 days overdue of a $4 payment, now doubled to $8. Forget trying to find someone to talk to by searching online. I was transferred here, there, everywhere and back again. Certainly took more than $8 worth of my time.

1/2/2019. Buy kitchen appliances ANYwhere else. BUT. HERE! I updated my kitchen last year-December 2017. (Williams Construction Company, NOT Home Depot!) I have an enclosed space (1960's house) for my fridge. I took the specs to the kitchen designer. She shows me one that will work. Delivery came as scheduled, it didn't fit. I left the old 20+ year almond-colored fridge in place. Decided to try again this year. Worked with Ellen in Appliance dept. and found a fridge with the right specs. It gets delivered, put in place by Barlow's, Home Depot's 3rd party delivery service. I sign the paperwork, they give me the warranty info, etc.

On December 12, 2018 my wife and I visited The Home Depot located in Foley, Alabama to purchase a few Christmas items. Upon visiting the store we were excited about getting a few Christmas decorations. Went to the self checkout and I checked my items out first while my wife was behind me using another self checkout. I completed my checkout and was ready to leave the store once my wife was finished. Well, upon looking back to see where my wife was I noticed one of your employees was holding her up while the employee was cutting open and inspecting one of her items in her cart.

We ordered a dishwasher online via Home Depot over a month ago. When we ordered it we were given a delivery date that was 2 weeks from our purchase date. We were given a 4-5 hour delivery window that we stayed home for. Were told we would be given a call 30 mins before delivery. Delivery window passed and no call. We called Home Depot and they told us our dishwasher wasn't even delivered to the warehouse yet so couldn't possibly be on the delivery truck. Major miscommunication on their part. We were given a 2nd delivery date with no delivery again. The delivery company called and told us our dishwasher wasn't even manufactured yet! We called Home Depot AGAIN. The 1st customer service representative said they couldn't help us because we ordered our product online.

This is the first online review I have ever made and wish I had read the other reviews on this site before purchasing an appliance from Home Depot. I will NEVER shop there again. They scheduled a delivery, notified both my daughter and me of the delivery date/time (in fact still have it as today in their system when I call their automated system)... I’d still be waiting at my daughter’s house for a delivery if I hadn’t called to request they call me (rather than my daughter who is out of town) with the 30 min notice they told us they would give us.

Home Depot online store sucks, their shipping company is the slowest delivery company I have never seen. I think they use a turtle to ship items. Four times this week they have changed my pick up day. When you buy online is because you need it not to wait forever. It will be my last time buying online. Better use Amazon.

You have absolutely lost it. When you send the wrong finish for bathrooms, make it right. Don't blame the vendor. And for pro accounts offering a 10% discount and or waiving shipping is an insult! Get your act together. You sent all the wrong finishes. When I called them, they said, "We will give you a 10% discount if you keep and install the wrong finishes." ABOMINABLE. Time to buy from Lowe's or Wayfair or Build.com.

Horrible customer service. I am surprised that such a big company do not care about the customers at all. They are not looking to solve the issue at all. They procrastinate and wait for you to call them. I literally call them every single day to get my money back for the item that we bought, but the company did not even bother to install it. Seriously, they did not mention that some parts were wrong, or too short or whatever. The installation crew just left without saying a word. I paid for all parts, and I did not receive all the parts. Now I can't even receive my money back! They do not deserve a star, I am so disappointed with the service provided. I will not recommend this store to my friends and family.

Made a purchase using the Home Depot card on an "Interest Free Promotion", no interest charges if paid before expiration date. One month prior to deadline made a minimum payment to revolving balance then made separate payment in full to pay off the interest free balance and called them to verify the extra payment was applied correctly. Two months later find out they said promo balance wasn't paid on time and was charged about $400 interest then plus another $400 error that was added to the bill which no one can explain.

While I can't hold Home Depot accountable for the product quality itself, their lack of customer service was truly Astounding! Do NOT EVER purchase anything of any importance through homedepot.com because getting answers on it will be a runaround and when you try to reach out about the problems, you will be disconnected and hung up on simply because no one wants to deal with the horrible service that you had. This is NOT customer service. Could not get answers from anyone when my products were damaged and not getting delivered, had to wait for refund and then reorder and deal with getting the same price I originally ordered, they split up my order in small orders and messed up the financing.