Home Depot Reviews

We had our closets (master and pantry) remodeled and went with Home Depot interiors. A design consultant came (named Scott and was very professional and great). Then, the first attempt ended up with the installers not bringing the necessary materials to finish even one closet. Before this, I was asked to empty the two closets so my bedroom and kitchen are basically unusable due to the items scattered everywhere. Six weeks later, a reschedule was initiated and cancelled, then another, then another.

I purchased 28 Shadamatic roller blinds for a cost of $8000. The blinds were installed minus one which was not received. It took three months to get. All the blinds except the three blackout blinds looked good and were installed properly. The three in the bedroom did not look good at all. They looked like a tarp hanging there. I tried calling the decorator. She told me to talk to the installer. The installer said to try customer service. Customer service said I had to talk to the installer. What a nightmare. I finally got a call back from Michelle. She said she would look into it and call me back in a couple of days. It is now a week later and I have heard nothing. We are very frustrated with Home Depot and will no longer buy any services there after being loyal customers for many years.

We recently purchased all of our appliances for our new home from The Home Depot in Vernon, BC. We experienced excellent customer service from the appliance sales professional at that location, however when we needed to exchange our Samsung refrigerator for a different Samsung model, the subsequent delivery on September 19, 2018 resulted in an experience that left me feeling threatened and unsafe in my own home. Two men arrived at our front door that day and I could see that they had already unloaded the refrigerator onto our driveway. The older delivery man came to our front door and insisted that they would be moving the refrigerator in that door.

Purchased the gutter installation from Home Depot home services in 2010. It came with a 20 year warranty against the finish chipping, flaking and blistering. Well the finish on 95% of the gutters are doing all of the above. The gutters are supposed to be a dark almost chocolate brown and they are losing their finish to show the original aluminum metal underneath. I've been calling and emailing for over a month to have someone come out and evaluate what will need to be done to make them right and do it.

I purchased a washer/dryer set thru the website. Since I was getting ready to move, I specified the delivery address to be my new house, while my billing address was my existing house since I hadn't moved yet when I made the purchase. Delivery date was the day after I moved. Home Depot subcontracts to a delivery company for these deliveries. On the day of the delivery, I get a call from this company stating that they attempted the delivery but no one was there. I answered that I'd been home all day so I didn't understand how that was possible. It turns out that Home Depot gave them the billing address as the delivery address. I asked the delivery company if they could just deliver to my new house (it's only about 1 mile distance between 2 addresses), and they said "No, Home Depot has to provide us with the new address".

HD admits to being selective in giving veterans a 10% discount. I was drafted 1963, honorably discharged & the VA gives me full VA services. Not good enough for HD. No problem with other stores. Vets are shocked. Wake up, HD! Talked to local manager; he simply repeated the corporate policy with reference to military discounts. Eventually, the news media will pick up on this discrepancy.

I had ordered some reflective insulation online and opted to ship to my house. First off the notifications on when something ships, is in transit and delivers is poor. Anyway I happen to check this afternoon to see the status and it says delivered. I went outside to find it, nothing there. I call their customer service and tell them the situation. They tell me I have to dispute it with my bank and FedEx. This is not the consumer’s responsibility. I set up Direct to Consumer and Vendor Fulfillment as my career and we, the supplier, have total liability until the product is in the consumer’s hands. As a customer service rep you do not just blow off a customer like they did to me. “The order was fulfilled and delivered. You have to investigate.” -customer service rep.

We purchased Pergo flooring from Home Depot. After installing the floor, it did not stay put together. We first contacted Pergo, who is unwillingly to stand by their product. Their product clearly failed. After following all of the proper routes of communication, Home Depot refused to stand by the product that sell in their store. I also received contradicting stories from the managers. If you want a store that stands by their product, Home Depot is not the place.

We have been remodeling our kitchen and have spent well over $20,000 at Home Depot doing so. One of the last steps was appliances and plumbing. I purchased a brand new Whirlpool dishwasher model #WDT750SAHZ from Home Depot in Auburn Hills, Michigan. Once delivered, it sat in its spot in the kitchen for 2-3 weeks without being hooked up to water or electricity. I paid Home Depot’s kitchen contractors to hook it up once they installed my plumbing. After installation and the contractor was gone, I noticed the dishwasher would not wash the dishes! It did NOT work! I had the contractor come back out (which took a week) to make sure it was hooked up correctly. It was.

I found a snow blower online, and at the same time found another store with less price. I requested price-match to Home Depot online. They replied after 5 days and agreed for price match and 10% price beat, asked to pay online, I ordered Toro snow blower online and it delivered to my home next day, and when I called them, they asked few questions, it was a third party, asked me to hold. After 30 minutes the representative said returned the product back to Home Depot and order again. My impression for Home Depot Online is not reliable, I learned my lesson well. Please be careful to order online or by phone, anything worst can happen. Not recommended.

We are completely renovating our kitchen, living and dining room. We decided to replace our front entry and storm door. We found the doors we wanted for about $1400 not including installation. We talked to the sales guy, and set up to have them come out and measure. We were told Anthony from RSI was the best in the business. After a few days Anthony finally called. He left a message to call him back. My girlfriend called, he said he couldn’t talk right then and he’ll call her back. No call. The next day, no call. The next day we called Home Depot in Volo Illinois and talked to a manager, Kevin. He was very apologetic and assured us he would take care of it. Nothing! No callback, nothing from Home Depot or RSI. Today we went back and got our measurement fee back and will NOT be using Home Depot for any future services.

I signed a contract on August 9, 2018, with Home Depot to replace my roof. The Cost was $10,643.86 with 25% down payment. Two months later I don't even have an install date. My house is ruined because of the roof leaks and it gets worse every time it rains. I will never use Home Depot again or recommend their services to anyone. Customer Order # **.

To 'save me money' plumbers have gotten sink and shower fixtures from Home Depot. Don't let them do it. They look shiny and good for their purpose when, in fact, they are made of cheap plastic that does not stand up to use. And don't let the brand names fool you. I had a shower head clog up and, when I disassembled it, I found that the inside had just flaked off pieces of plastic clogging the ports. I bought a replacement from a local plumbing supply house and, six years later, it's in perfect condition.

You can buy the products from Home Depot maybe, but never never use their service on your home remodeling. The contractor is so terrible. Next time I will not use it anymore. The contractor charge me more during the work and told me if I do not sign, the work will never finish. I paid my money on July 23, and today is Oct 3rd, they told me my thing will be finished on Oct 26... they finish the part of the job, broken my baseboard and my toilet but no one care... To be frankly, work with Home Depot remodel is a nightmare to me.

I ordered a power flush toilet for my handicapped son. After a long wait it arrives at the store. I go pick it up and when we open the box, the tank is cracked. I use online chat, email, and phone and they all tell me, "I would LIKE to help, but I can't." Bottom line is I have to buy another $350 toilet to get the broken part replaced. So I do it which will cause another trip to Home Depot to pick it up because they won't waive the shipping charges. Then I get an email from UPS telling me that they are picking up the broken toilet (which I never requested) from a house I lived in three years ago. I tried to get that cancelled, but UPS said, it was a Home Depot problem, not theirs. So today the new toilet is supposedly at the store (trip 3) and I will make them open the box to make sure this one is intact before I leave the store. Then I still have to rebox the broken one and lug the whole unit back to the store to return it.

Home Depot Shoreline WA did not honor their policy to price match Lowe’s home improvement. It may seem silly to some, but if a company offers price matching they need to list product exclusions. Nowhere in the fine print did it say they do not match pricing plant/ flowers in garden area. Lowe’s had mums 3 for $12, as did Fred Meyer and other stores. It is difficult fit my disabled military husband to shop fit heavy items. We had our nephew helping us with multiple items from Home Depot that day. When the manager came over to cash register to complete the override for the plants, he was rude.

While the department people were helpful, the corporate people who were suppose to resolve issues sounded wonderful at first but ultimately did nothing for transport! Corporate gave me a discount for the trouble and time getting workers to be present to receive the appliances, so that is something, but I had to insist on full refund from the store when I canceled the order. They did refund though, to give them just recognition.

We purchased a solar pool cover on sale for Labor Day based on ad description on the Home Depot website. The cover was supposed to be 1" thick, it came in and wasn't even 1/2" thick. We thought it might've been a mistake in them sending the wrong product but it wasn't. It was a bait and switch. No one will address it. We lost pool time and missed out on other legitimate Labor Day sales with reputable companies. Bottom line they lured buyers in deceptively. They prey on seniors.

I bought a dryer from the Home Depot located at 7399 Douglas Blvd. Douglasville GA 30135. First of all when I went to buy it, was told that if I did not buy the elect cable and new heat duct that they would not install it. I said, "Fine." Went ahead and bought it and then was given a 8 waiting time for me to get what I had bought. Then on the day that I was to get my item the person that brought it to my home, right away from the start getting out of the truck was nothing but excuses why he could not install my dryer.

I ordered a mattress, foundation and bed frame for my son. A week later the bed frame arrives. I ask the UPS driver where is the rest and he says that's all they got. Home Depot says everything arrived in one (tiny) box. I called and someone said they'd ship the rest the next day. A week later, nothing. I call again and they have no idea what I am talking about. Then they say they have to investigate. No response. I am still being charged for everything. It's now a month and a half later, and I am trying to get it cleared up - can't get anyone to help because their system is down. In the meantime, I put the bed foundation together and the slats break on day 1, they are so cheap and flimsy. I'm canceling my Home Depot credit card and never doing business with them again.

Two days ago my 86 year old husband went to Home Depot for some lumber. We purchase a lot from HD because it is only 4 miles away. When he got to the register he handed the cashier his VA card and requested the discount. I guess she thought he was too old or stupid to notice on the receipt the discount had not been given. Since this happened we have called HD twice and emailed once. No answer from the store manager on a correction of this error. Just FYI this is the second time this one cashier has done this. It's horrible when people willingly cheat older individuals. It's almost elder abuse.

I will not use Home Depot anymore. To make a long story short they lost my order and then they delayed my order. It's been a 2 month wait to date. Completely screwed up my home loan/project. They don't follow up with their vendors. You might think you're saving money by using them but in the long run you will lose. Wish I went to Lowe's.

I bought the power pressure online but it’s never been use and still in the seal box. I changed my mind and return it to local Home Depot but they refused to take it back because of one stupid reason called (gas operator, there was gas in it). 'Cause they cut out the box to investigated and smelled gas in the tank. I told them the machine is 100 % brand new in the box as they can see but the gas must be from Home Depot for the PDI purpose but they said Home Depot wouldn’t never delivered the gas item to customer.

Home Depot contracts materials delivery to a third party. During the delivery of tile for my home renovation, the driver rammed the forklift into the fascia above my garage door. That was on 8/17, and I filed a claim immediately. Today, 9/24, I received a letter from Home Depot's claims management service saying they had tendered the claim to Serpro, the delivery service with no phone number and a fake email address. Looks like after 6 weeks I will have to repair the facial at my expense.

Purchased Washer/Dryer & Dishwasher Aug. 31 2018 in store. Planned for Saturday Sep. 22 delivery date. I called in 9/22 in AM, not having heard from anyone. Gal at HD said they would be by between 4-8pm. No one came or called. I called HD at 8:05 pm. Gal said she has no clue, they "3rd party their delivery", so is out of her hands. Said earliest she could get back to me is next Monday. This is the worst blow off customer service I have ever experienced. I tried calling HD, and after many prompts, got the "were closed call later" NOT TRUE, the Bozeman store is open until 10 pm.

I bought gutters from Home Depot on the interest free credit agreement. It's not interest free. They charge $2 per month as a minimum interest charge on my account. In a year they get $24 for every so called interest free account. Could be millions of dollars from people who think they are not being charged interest. Some people don't notice so they get away with this scheme and lie to their customers. They just lost doing 2 bathrooms in my house. It's just plain greed.

I purchased a Samsung refrigerator exactly one year ago, and also purchased the service agreement. The agreement is described as covering "Functional Parts and Labor." The handle completely fell off of the refrigerator bottom freezer, and they won't cover it. They don't consider it as "functional" -- they called it cosmetic. Can't really slide open the freezer. How is that cosmetic. Beware of this scam.

Recently widowed woman. Went to the store to buy some piping and a lawnmower. Had questions about lawn mower, young girl had no clue on anything I asked but she was fast at googling things. Without still finding the answers, left that department to get a piece of piping to set a clothes tree into in my yard. Questions I wanted to ask, no one around but young girls or older retiree age woman. Stopped one and asked if they sold or even had metal or aluminum piping, she directed me to PVC piping then left before could ask anything. So gave up on that project, until I can get more info, went back to mowers, specifically asked if there was someone different I could talk to. They sent the same young girl, with her handy dandy handheld machine, who still couldn't answer my questions. I had decided to get a mower anyways and just figure it out myself, so I asked for help to get it loaded in my truck.

I am involved with a foundation job on my log cabin in Coker Creek, Tennessee, and ordered 60 railroad ties on a Monday from Home Depot in Lenoir City, about 32 miles away. I gave the nice pro desk saleslady complete directions to the cabin for delivery, and paid extra to have it delivered between 10 am and 2 pm. In my directions I included the fact that the driver needs to "cross a very shallow stream" on the way, with a maximum depth of 8 inches. I also sent along the number of the cabin landline in case there were any problems.

Ordered carpet. I know Home Depot uses outside contractors. Carpet installed was poor. You can see the seams. I have called 4 times... no one calls back. I went down to speak to the store manager. Waiting to see if I get a response. I have asked for a full refund. The contractor that took measurements promised you would not see the seams where the cuts were made. They are so visible it's horrible. The installers halfway through called me to have a look because the seams were going to be visible... apparently with Berber this happens. I immediately called Home Depot and still waiting for a resolution. In the meantime the responsibility to getting this rectified is on the consumer’s shoulders. This is wrong and totally unfair. Have sent them pictures as proof.

We bought a brand new Whirlpool refrigerator from the Home Depot store on Scripps Poway Parkway on 9/3/2018. They delivered the refrigerator on 9/8/2018. We plugged in the refrigerator on 9/10/18 and found out a few days later that it did not get cold at all even though the lights and the fan seemed to be running. On 9/15/2018 we called the store and talked to the appliances department to see if we could take it back to the store and get a replacement. They would not take it back at all even though we haven't been able to use it. After multiple phone calls, on Monday, Fran from the store called and said that Whirlpool would send out a brand new replacement. We were fine with that solution. But then Fran called back and said that they decided to send out a technician to Tuesday 9/19/18 instead to see if the problem was simply a minor issue.

This has been a horrible experience. I decided to order everything for my kitchen and bath remodel from Home Depot. That was my first mistake. The cabinet order was botched - they delivered with 8 cabinets missing. They also did not communicate at all that the order would be a week later than they originally told me. I also tried to order a sink/pedestal combo online because it was not carried in the store. They delivered it broken 3 times. Twice it was delivered to my property and once to the store and it was broken every single time.

I was told by the store that if I wanted the military discount, I would have to go online to sign up for it. After searching Home Depot's website with no luck, I called their customer service. Karen got my call. After putting me on hold numerous times, she told me to fill out the form to get a grant to get the discount??? Really, a grant? I asked for the supervisor who was Linda. Rude and condescending. She kept putting me on hold and finally said I had to go back to the store to fill out the form. This whole process took over 1 hour. Unbelievable that NO ONE knew how to get the military discount.

Refers to store #1848 El Cajon, CA. I purchased a washing machine on Sunday, 9/16 from this store. I had to find help in this department. I asked Scott who was standing in the adjacent department if he could help me. His response "Oh I guess I can." I told him what I was interested in for a clothes washer. His information was sparse at best. Fortunately, I had a good idea of the machine I wanted. Scott wrote the ticket up. Everything looked good until I noticed he had charged me for a set of water hoses that I had not asked for. The problem started at this point.

Never trust Home Depot for the delivery service since they will subcontract other companies to deliver your items. They will call you on the date of delivery stating that the company does not have enough trucks for that. If you can't handle, do not charge customers for the express delivery. Now instead of 2 days it will be 5 days. Do not trust their delivery system.

They took three tries to get the color right then after two additional trips to the store they did not close the cover properly. Got all over myself and the front floor of my car. 700$ worth of damage. When I left the store they said that they would cover the damage. However 5 days later some faceless smuck from the insurance company called and said it did not matter that the cover wasn't closed properly it was my fault for not securing better. That even though I was still in the parking lot and going 5 miles an hour it tipped over so it was my fault for not securing it better. They would not pay for the damage. When I left the store in good faith after they said they would cover they hid COWARDLY behind a insurance company. SHAME on you Home Depot for outright lying. If I had lied and said I hit a bump they would cover but unlike Home Depot I was taught to tell the truth.

We purchased a 5 year plan for our new $3000+ LG fridge. It broke twice in 2.5 years. The first time the repair was smooth. This time the repair process has been terrible. No return calls, promises of being there in 4-5 weeks to check out the fridge and lack of compassion overall. Never buy LG and never shop at Home Depot...pass the word.

I had ordered a product online that Home Depot did not carry in their stores. After 3 emails pertaining to the delayed shipping dates from the original promised date I received a email that the product had been front door delivered. There was no product at the "front door" and I was at my home all day. I have never not once had a problem with packages being delivered to my home by Mr. B. He seems to know how not to lose your paid for products.

Ordering online with the Home Depot was the worst experience I have ever had. I paid for delivery and installation. They refuse to tell me more than 12 hours before they plan to arrive at my house. They explained that they can't set a delivery window until they load the truck the night before. Then they give you an automated call with your window between 4 and 7 PM the night before. This gives me no time to inform my employer when I will not be in the office. This kind of service more than just poor. It is downright rude. I will not shop here again and neither should anyone else.

My husband and I will never order any appliance from The Home Depot ever again. On 8/12, we purchased a dryer and set up delivery for that following Saturday, 8/18. We got notification that it would be delivered between 11-1 PM and that we would receive a call 30 minutes in advance. 12:45 rolled around and we didn't hear anything, so I called them. It took all day and ME calling them 4 times to find out that the manufacturer never shipped the dryer and the warehouse never received it. Since it was a Saturday, the warehouse couldn't get in contact with the manufacturer to sort out the delay; I was told somebody would call me back within 3-5 days.

I recently purchased a refrigerator from The Home Depot. Two weeks later and the appliance has not been delivered. I ADVICE ANYONE PURCHASING A MAJOR APPLIANCE TO SHOP ELSEWHERE. Not only does The Home Depot fail to deliver on their agreements, getting a human being on the telephone is nearly impossible. POOR CUSTOMER SERVICE. I'll continue to shop at The Home Depot for minor household items but it's unlikely that I'll do so for another major purchase or home service.

IF YOU ARE THINKING OF USING INSTALLATION SERVICES FROM HOME DEPOT - DON'T DO IT!!! I recently purchased a new clothes dryer from Home Depot. Two installers delivered it but when they plugged it in, there was a loud pop sound. The installers said nothing, moved the dryer away from the wall, and then reset the 30AMP circuit breaker. They started the dryer and while it was running moved it back against the wall and there was another pop sound. They did this a third time but the pop sound was much louder. So one installer attempted to reset the circuit breaker with a hammer, at which point I told them to stop everything. I checked the circuit with a voltmeter and it was dead.

Placed an order online on a 6 ft W-frame folding picnic table on August 28th with an expected delivery date of Sept 6th. Delivery didn't happen as promised on Sept 6th through UPS. Called Home Depot online service, I was given a tracking number and monitored the item in transit on Sept 6, ready for delivery on Sept 7th with a time frame at the end of the day delivery. Sept 8th, Sept 9th and Sept 10th came and passed without the item promising to be delivered at the end of the day on those above dates. Frustrated about this I finally called Home Depot customer service on Sept 10th after the time frame ended without any delivery again and spoke with Cindy who called UPS and find out what really happen. She said that deliveries are usually given to a carrier and that Home Depot doesn't have any control of the shipment process. She spoke with UPS and promised that it will be delivered tomorrow Sept 11th.

We purchased a suite of new Samsung appliances from Home Depot. The refrigerator was delivered damaged. The delivery personnel called Samsung and put me on the phone with them. Samsung said they would replace the door within the week. That was five weeks ago, numerous phone calls and many hours on hold. Whenever I call they say they are going to call me back with resolution, but they never do. So I called Home Depot as well and get a runaround from them too. The last call said they had no record of a damaged appliance. Funny, they never said that on previous calls. Ultimately I purchased the appliances from Home Depot. They are responsible. It’s up to them to fix or replace and resolute with Samsung. Home Depot's customer service is very lacking and I do not recommend making any large purchases with them.

Sept 5 we purchased over $6,000 in appliances at the Home Depot Store, Langley BC. Our sales associate was incredibly knowledgeable, courteous and patient. As we rang in the sale we presented a lower price on a range we saw, she took the time to investigate it through the internet and her supervisor. They gave us the range at the same price PLUS beat it by 10%. She had to open a Home Depot account for us in order for us to save another 10% overall. She explained and encouraged us to purchase warranties and for US it made sense. She did all this even when she was about to walk out the door, she stayed and completed our order. She was so wonderful, Home Depot has won my business! Her name was Carmen and she deserves to be acknowledged and I just wanted to say thank you to her and Connor who rang through the sale for a job well done.

I am a veteran. I have on 3 occasions been denied my discount because my veteran medical card isn't an appropriate form of ID. I have since canceled my credit card and will not shop at Home Depot ever again. Lowe's has never given me a problem so I will purchase most of my home remodel items from them.

Today, I had one of the best customer experiences ever. ** at the 2650 W. Thunderbird Rd., Phoenix, AZ 85023 store helped me fix an order that a past contractor of mine had completely screwed up. And yes her expertise was invaluable. But more importantly she was kind, compassionate, and customer-centric. She made me feel valued as an individual customer.

I purchased my LG washer from HD, at a higher price, because I was told it was in another HD warehouse and could be delivered in 3 days. It has now been three weeks and still no washer. The manager declares it is an LG problem, and LG said I should never have been told such information as they never know what models are being shipped from overseas. Home Depot has left me in the middle of this mess with no refund and no way out! DO NOT PURCHASE APPLIANCES FROM HOME DEPOT!!!

Called local Home Depot to order a water boss water softener. Told the employee I would need to have it installed. He told me the third party installer would contact me re cost of installation. When the company called they said they would need to see the location. Sounded reasonable, however the individual they sent had only one objective - sell me a $7000.00 water treatment (the water boss is approximately $550.00). When told that wasn’t going to happen, he had no further interest and left. They used my call as an excuse to send a fast talking, high pressure salesman to try and sell a product many times more expensive. What were they thinking?

My husband and I purchased a Turf Beast self propelled lawn mower when it was being sold by Home Depot online as their special buy of the day. Unfortunately we were unable to use it until the following month because of several weeks of terrible weather. When we finally were able to use it we discovered that it did not work. The self propel feature was non existent and it stalled constantly. The grass was not overgrown and we had it on the highest setting but still it stalled every few feet. So we call Home Depot customer service hoping to exchange this for the exact same item. This was fresh out of the box, so we did not expect it to be an issue thinking that we were just unlucky and got a defective product.

I wanted to remodel my entry way closet and reached out to Home Depot consultation team for a free in home consultation. I filled out the form online and received a phone call the same day for scheduling. However, when my appointment arrived no one showed. I called the number that was provided to me and explained no one showed. Another appointment was provided and again the same thing happened. I called the customer representative number again and the same response was given, "We don't know what happened and we tried reaching out to the consultant and their manager but is unable to reach team." Their solution was to offer me another appointment. Why would I want to make another appointment when my valuable time was wasted twice! If I am already having problems getting a consultation I can't imagine the problems I would have if I decided to hire them for my closet remodeling.

I go to Home Depot several times a week with my husband who's a contractor. Most of the time at Home Depot, there is NEVER AN EMPLOYEE AVAILABLE TO ASK QUESTIONS. I walked around the entire store and found no employees to help me. Where you ask are all of their employees? Stationed at the cash registers of course! Ready to take your money, but NOT available to help you with their merchandise. Is this company really so greedy that they can't hire a few employees to assist customers? Sad.

Bought doors and paid for doors on July 31st. Was told order and install would be 4 weeks out... it's now August 31st. We were told the doors just arrived and it would be September 25th before we could get them installed. I can install the doors myself but I paid to not have to do it. I think it’s ridiculous to have to wait 60 days or longer to get my front and back doors and screens installed. Very bad communication, horrible timeline and horrible customer service.

I ordered a product (trimmer/edger) online on the August 21, 2018 and it was supposed to be delivered on August 23, 2018. It was not, so I called the customer service, as the order status still said processing. They promised it was going to be shipped out that day. As they had just come in from back order 75 of them. It was not delivered on the next day and until today August 28, 2018 it is still in processing. I have called every day more than 1 time a day. They have 2 holds on my PayPal account for the one I ordered on the 21st, I was told on the 21st and the 25th it would be a good idea to cancel that order and place a new one, but I might be put in the back of the line.

I ordered a small refrigerator for my motel and it was promised on Tuesday, August 28. Shortly afterwards I received notice it would not arrive until Friday, August 31. I was once again notified it won't arrive until Tuesday, September 4. This is needed for one of my motel rooms. I would never have ordered it from there had I realized the terrible delivery service. The item was last tracked to Richmond, B.C. which is only a few hours from where it needs to be delivered. Why I must wait for days while it sits in a warehouse somewhere is beyond me. STAY AWAY FROM HOME DEPOT!

After half an hour later before the manager showed up, his name is Jeff, he is the manager in the West Lebanon, NH store. The manager tried to tell me I've rented 3 items in the receipt (which I've only rented a jack hammer/one item only).

Worst delivery experience and customer support. They removed the old dishwasher, hooked up the new one which caused a water leak, refused to put the old back in. When I was contacted for the replacement delivery and installation date, they lied about the date and I had to call in again to find out the real installation date. Meanwhile, I am stuck for 2 weeks without a dishwasher because of their incompetence.

I purchased a cat Halloween item. Item came to me broken. The item had no packing etc. The way the item was sent it happened before it was shipped. Call to get a new one. Stefanie in Resolutions was rude. Asked to speak to a supervisor and she said she was one. The lady before her said they were not. So she lied. Refused to let me speak to one. Have to take broken item to store. I choose shipping so I wouldn't have to go to store. Then I have to order a new one. So they lock my money up 2x before I get credited. Will never shop again. Lowe's would never do this.

I paid over $5,000 to have tub and wall surrounding replaced. After 6 years the chrome faucet is no longer chrome, it's a dull grey. It's a single handle faucet and was told if I hit it the hot water would cut off. That didn't work. The tub has discolored in places. Can't remove stain. My water has iron and that is what caused the stain. The company that Home Depot contracted with didn't do what it said as far as the tub was concerned. The Home Depot needs to do a better job with the companies they contract to do the work.

This is the second time HD has called to reschedule a delivery the night before a scheduled delivery date. This time I ordered the range that was in stock. They provided a date 5 days from the order date, but notified me of a reschedule due to the product being backordered. When I ordered it, the system stated there were 5 in inventory. Even worse, the new date is more than 3 weeks away, so I am without a stove for a total of 4 weeks waiting for HD. As I said, it's the second time this has happened to me. Not again with HD.

This was an online purchase and return. CS is the worst I have ever encountered in my entire life: disorganized, deceiving, lazy, no sense of urgency, many mistakes, departments do not work together!

To keep this short. Bought washer, it was delivered 5 days later dented. Refused washer as directed then when they rescheduled my delivery date it was 10 days later. It would be 18 days no washer. Canceled order and was told I could not get a refund for seven days even though it was a cash order directly out of my debit account. I never received a product and needed the money to buy another washer. Did not get my money back and went to Lowe's immediately after and had the same washer home in 45 minutes. I was a loyal Home Depot customer and I will refuse to go there now. When you design systems that fail your customers, you deserve to lose business. Thank you Lowe's. Manager at Home Depot told me he would get in trouble if he tried to bend the rules for me and refund me my money. I want the kind of manager that bends the rules because it's the right thing to do and treats their customers like human beings instead of a paycheck.

BUYER BEWARE - I bought a Whirlpool dishwasher from Home Depot on-line including installation and haul away of the old dishwasher. The delivery men arrived at 5 PM and the installer said he wouldn't install the machine because my house wasn't to code (not true). Two days later I had the dishwasher installed by an independent installer and he started the machine but it kept filling up with water and then drain but would not pump water to the spray arms to clean the dishes. I went to my local Home Depot to get a replacement and was told that I only have 48 hours after I purchase any appliance to return it and I'm over the 48 hour limit.

Charged $35. Never got a hard copy bill... never got notice they were stopping mail delivery of bills. Got an email I finally opened with $70 late fee. Called. Arrogant man wouldn’t Wipe out charges. Cancelled card. Will shop elsewhere. Big box den of thieves.

When my delivery was cancelled due to "service disruption occurred" I called the number provided, the operator told me after checking with UPS that the order will be deliver once it got to the sender but could not provide a reason as to why it was being return, after checking the tracking information again I notice it was with the sender but I haven't get a notification so I called again, the 2nd operator told me that the order will be cancelled. I ask to speak to a supervisor and was placed on hold until I had no choice but to hang up.

I’m going to try to keep this to the point... I got my siding done by Home Depot. The non English speaking workers they hired took my neighbor's siding off while taking mine down, then put my new siding on one side of her one level townhouse, which caused my project to be short materials, which pushed my project back further... But that’s not the worse thing, they are currently trying not to complete my neighbor's house that THEY screwed up. The so called project manager was a SNAKE. His initials are GS... If you get this clown ** SNAKE FOR ANYTHING YOU HAVE DONE WITH HOME DEPOT RUN AS FAST AS YOU CAN! He is beyond a hot mess and he tries to hide behind being an Air Force vet! He is garbage which in turn has left a bad taste in my life with Home Depot. Before this they were my first choice. Now I’m taking my business to LOWE'S... They have better quality anyway. I was compensated $1000. I want this clown fired ASAP!

I purchased two ceiling fans online 8-17-18. They placed a hold on the funds on the same day. I received a email the next day Saturday that my fans had shipped and my bank account would then be charged. All is fine until Monday when there were two charges for the same amount $111.50. One processed and the other was pending. Because one was still pending, it caused me four overdraft fees for small purchases and automatic withdrawals already set up. I called Home Depot and my bank. Neither one was able to help. I can't file a claim with my bank until after seven business days. Home Depot got their money and I still don't have my fans. The bank won't reverse the four $35.00 overdraft fees until Home Depot release the hold and all of Home Depot associates, supervisors and resolution representatives states it's not their issue.

As the truck/delivery puts up the route the day before, I called the same day at 8 am to the phone in the invoice to have an idea when, between 6 am and 8 pm, the tool shed was going to be delivered. After 15 minutes listening to "your call is important to us", a female employee answered the call and told me to wait while she asks about the route. I just wanted to have an estimate in time. She never came back to the phone. She stood me up. I waited over an hour. So much disrespect for people's business/lives. I have never had this situation with any kind of delivery. Always got an estimate. Be aware! If you can’t avoid buying in HOME DEPOT, hire delivery somewhere else. Awful service!

I have waited months for a window to be installed. Basically I have been stood up 3 times for home depot to install it. I have confirmed the appointments each time and nobody shows or calls. I've missed work waiting for them. I have been given the run around multiple times. I've spoken to store managers, installation coordinators, and the installation manager who have done nothing. I was told by the installation manager that he doesn't see an order for installation even though I have everything in writing. Still nobody knows where my window is or when it will be installed. The worst part is this multi-million dollar company really just does not care. I haven't even been offered a refund. There's nothing I can even do about it. It's disgraceful.

I placed an order online for a mirror, internet number 205513208. It was showing that they had 7 in stock, I got my confirmation and I went to the store the next day. To my surprise they told me it was out of stock, the lady at the desk who btw had a very bad attitude told I could look for a different size. Well the aisle was closed and when I went around there was a blackout in the store. At that point I was like, this has to be a prank. I requested a manager and Randall came in, didn't look at my face, didn't introduced himself, just said "we don't have that mirror in stock." NOT my fault they don't update the website, so I told him after 15 minutes waiting for a "manager" who I found out later the store manager name is Neil that I wanted free shipping because it was showing that option yesterday online when I bought 2. He left the desk and didn't tell me what he was going to do, just left.

Port Orange #6335 551 Dunlawton Blvd Port Orange, FL 32127. I have been a frequent customer of the Home Depot store in Port Orange FL. ever since it opened about 20 years ago, mainly because it is only a quarter mile from my house. However, in recent months, I have noticed a big decline in its customer service, so the Lowe's store has become my default store, even though it is a mile farther away. Here are some of the problems I have encountered:

Bought a Whirlpool dryer online. Was given a delivery date then got a phone message the day before it was supposed to be delivered and was told it would be a month or more before I see the dryer. But they charged my credit card right away and refused to do anything to help or offer any discount for the delay. I will never order anything online from Home Depot again.

Their e-commerce channel is horrible! Delivered at the wrong address (my credit card billing address) not the delivery address as I had put in the system. Sent double order and charged me twice for it. I called their online assistance and they offered to return the extra product and refund my card, but I still had the remaining of the order delivered at the wrong place. So, I was forced to return everything even though I really needed some of the items. So I guess I will give Lowe's a shot now.

My business order cabinets from Home Depot Store 2000 Butterfield Rd, Downers Grove, IL and there were over 20 of them ordered and this was ordered back in mid July and it’s mid August and we are still waiting on a cabinet that has been told to us that has been sent three times and been lost (this comes after they had to reorder the whole order because it was lost and we had to wait 2 additional weeks for 19 cabinets then addition week for kick plates!) This is not the first time they’ve come up short on an order for a job either for us. We will never use them again.

I am elderly and disabled and so is my wife. We bought a stove and dishwasher to replace our old ones. They said it would be delivered between 8 and 12 on Saturday then called to set schedule between 12 and 4 pm. We were without a means to cook for all day. I am also a diabetic and have to eat several times a day. they seem not to care. They did not show up until after 3 pm which by that time we were not only tired but very hungry. Being weak from snacks and not being able to leave to get food because we might miss the delivery was irresponsible on their part. They do not care for customers. Even at store they were unprofessional. The only bright spot was the gentleman that sold us our appliances. The delivery men, Shelby and Benadick were extremely nice and professional. Am not planning to ever use Home Depot again.

I was at the store to purchase a hot water heater at 10 55 am. Sign read same day installation if in by noon. I had the assist manager working with me on the phone until 12:25 then she left me having finally contacted scheduling for me. I was informed the best they could do was next day between 9 and 2. That is not same day installation.

No customer support/one must search for assistance to no avail... lack of knowledge. Selling damaged or incomplete products at regular prices. Unprofessional workers... lazy and a lack of expertise. Store unorganized and limited availability of supplies, always (deck wood and fencing materials). Maple Heights location overall is a mess with a lack of professional management... yet plenty of lazy workers!

Yesterday I called Home Depot credit card service to pay $74.61 on my account. This is the first time I ever paid by phone; with them. A girl named Olivia picks up the phone (Although she's had the same voice as Gabriella; I'll explain later) and takes my basic information and then insist on adding me to an automatic bill payment program; where they take out the money on a monthly basis and she goes on to tell me that I can change it anytime I want. (Well how about now!) I didn't want that service, nor did I request it!

I purchased a washer and dryer along with setting up delivery date. The night before I get phone call saying they had to reschedule due to the company they hire out at was not working on Saturday. I had to reschedule which I did for Tuesday between 5pm and 8pm. I receive phone call that Monday afternoon saying that was not a guarantee which I found out later they don’t deliver at those times. I had to schedule between 8 and noon. I talked with assistant GM and complained and was assured I would receive a credit of 150. I was also told that since I ended donating my machines that I would get my credit of 30 back. That never happened.

On June 26 2018, I purchased a range and microwave from Home Depot. I was told appliances would be delivered in a little over 4 weeks. I told the salesperson that this would be fine although it was imperative that delivery be on a Friday as it is my only day off from work. PROBLEM #1: The delivery date was set for Thursday, July 26. As soon as I realized that delivery was scheduled for a Thursday instead of a Friday as I requested, I changed the delivery date to July 27. I was told that the appliances would be delivered between 11 am and 3 pm.

Over the past 3 years, I've experienced several problems with Home Depot online orders. They send me incorrect delivery information, and I have to spend days trying to figure out what happened to my orders. This spring, my order was stolen before they'd even delivered it and they said I had to return an order I never received, because delivery people stole the items. Then they recharge me to reorder the product, and I have to wait to receive a credit for the stolen items. Then they hold my money from the original order (hundreds of dollars), and wouldn't credit me back for weeks. Then I had to call over and over, because someone failed to process my refund over the course of weeks.

I have had numerous issues with my cabinets that were refaced. I have had the door laminate come peeling off, I have had the trim falling off, I have had to replace all the doors. The quality of this product is not even worth 1 star! The hardware on the drawers and doors is very cheap and low quality. I have NO FAITH that these cabinets are going to withstand one more year. I am scared because my 5 year warranty will be up in 1 more year. I paid 12,500.00!!! I am sick about this.

Got rip off by a salesman. Charge me 3200 for main front windows... Ask the subcontract guy how much for a window like this. He say should 1000 for whole thing... What a piece of ** rip off salesman... Will never buy anything for house from Home Depot.

I paid Home Depot 40 thousand dollars for my whole house Vinyl siding in Rocklin California. I open tickets on their website and even call their upper managers and repairs man over eight times, they never showed up to fixed my vinyl after installation defects. Home Depot finally call me five months later, even so their repair person cannot keep the appointments. I keep all the logs of conversations from them and how their managers keep lies to me. I'll be more than happy to share the info with you. Email me. **. I am about to file a lawsuit against Home Depot, join me...

To begin with we ordered two kitchen appliances. The delivery dates kept being put back until we were sick of waiting for the delivery and canceled the sale. So we asked for a refund. We were not offered the option of taking our receipt in (the payment was made by debit card immediately on ordering) for a cash repayment although over a thousand dollars had long ago gone into their coffers. They agreed to pay it by reimbursing our bank account. This was arranged on August 2nd and was supposed to be immediate.

Fridge is 20 months old and refrigerator quit cooling but freezer works. Reported to Home Depot on Saturday and they got a claim number for the warranty I purchased and they said the repair person would be here the next Friday (today) to fix. I did not hear from the repair person and called but could only leave a message and that was never returned. Called Home Depot when the repairman did not show and was told repair was refused; however Home Depot did not bother to inform me of that until I called. Now I have to wait until NEXT week to get another repair person here. I am just warning people not to purchase appliances or warranties from Home Depot because they do not stand behind the customer nor the product nor the warranty. Buy elsewhere!

Purchased carpets (with installation included) for 2 staircases in our home. Initially the experience seemed great. We met with a friendly specialist in store, received a quote, and made an appointment to have our stairs measured. We were told we'd be contacted by the company who would install the carpet in 4-6 weeks when the shipment came in. When we eventually received this call, we learned it would take another 3 weeks for the 3 (seemed excessive) installation appointments. One appointment to be measured AGAIN, and 2 to install the carpet.

About a month I purchased cabinet hinges and door knobs. I have four children and I misplaced the receipt or one of my kids may have thrown it out. I made sure to read the Home Depot return policy and call. Try to make sure I could return these items. After I dragged my children and I up to return. And they scanned items then told me I could not return that this transaction was flagged. I've shopped at Home Depot many times. I don't use credit cards. Prefer cash. I have never had to return anything to Home Depot in my life. But was denied to return. I was not asking for my cash back only in store credit. After calling the 1-800 number on the receipt the person I spoke to told me they just didn't take returns made with cash without a receipt anymore. I think that this an awful practice for a business this large. I can't seem to get this resolved and no one is give me any answers of what steps to take with this corporation, just I'm stuck because I use cash.

I bought 4 appliances for my 85 year old mother's redone kitchen. She lives in a condo and so when we arranged delivery they would not give us a reasonable window for delivery. We were given a 6 hour window. Try booking an elevator for that time frame, not possible. All we could get that day was 12-2 and we called them and told them, after 2 don’t bother coming. So they arrive at 5.30 and we’re turned away. Tried again to get a delivery scheduled, this time we were able to get the elevator all day. We again called them and said you are not able to deliver past 5 pm condo rules. Well it was for today and it’s 5.18 and no show. I am going to cancel the order tomorrow and go to Lowe's, who offer a 2 hour window which is manageable. This was the worst experience I have ever encountered.

I needed a roof, new fence and front door. I had been financially strapped for a few years and finally could get my stuff done. I got an estimate for all 3 from HD and applied for credit with them. First they approved me for more than I was asking and I had to call the credit department and tell them to lower it because I didn't want that big a loan on my credit report. Then I called to see if I can start scheduling service. I was told after given estimates and getting a loan that they could not do my roof because it was considered one with the neighbor (townhouse). I called numerous times to see if there was something we could do and explain to me why first they tell me yes and now I have this loan and they are telling me no.

We had a Brinkmann grill and needed new parts. Little did we know Brinkmann went out of business. I talked to the assistant manager Mike ** (of Crystal River, Fl.) store number 6332. He was so helpful. He ordered parts, but they sent the wrong parts. He asked us to bring the grill in, which was no small undertaking. He replaced it with a new grill. He did all this with a smile on his face. He was so positive and nice. I've never had anybody treat me with such care. Please pass this on to someone at the top. We dealt with him several times and was the same pleasant person every time.

I bought a new Ryobi HT26 from Home Depot and used it once last summer on a few hedges. Next season it would start but died as soon as I tried to up the throttle to start trimming, which is a sign of a gummed up carburetor -my bad for not draining out the 2 stroke gas over the winter. Paid Home Depot $63 to have the carburetor replaced, thing ran for about 3 minutes very erratically and died. Home Depot said it blew a rod (accused me of running straight gas in it - umm NO! Other tools running on the same 2 stroke fuel are just fine). Further they said that it would be $150 to repair and would be difficult to prove it was a warranty issue with Ryobi. No thanks, told them to trash it. Ryobi and Home Depot are both dead to me.

I opened one of Vigoro mulch bags and it had a lot of TERMITES. I called Home Depot customer service who said "Call the store you bought the product from!" I did call the store and the first one who answered offered a refund for the bag. I said we are talking TERMITES here and she transferred me to someone else who obviously did not know anything and was transferred to a supervisor who said she will call the vendor because Home Depot is only a "middle man" and the vendor will call me. I asked if I she can give me the vendor name and their contact so I can follow up with them, just in case and she refused.

On July 28th went into Home Depot to purchase a John Deere riding lawn mower. It took 30 minutes for my wife and I to get any help finally left. On July 29 went back in store early in the morning and got help fairly quick. Picked out and purchased lawn mower and bagging system which came to 2382.88. After I paid I realized I forgot to use my military discount which I don't use all the time just on high dollar items. I went back to cashier and was told by her that John Deere does not do that so I called John Deere and they do offer military discounts so they lied to us when it's Home Depot that don't offer the discount on John Deere products. Called Lowe's and they DO offer military discounts on the mower. Home Depot has lost 2 more customers. I will shop at Lowes' from now on. Home Depot will never get another dime from me. Shame on you Home Depot.

On 7/10, I ordered a hot water tank online because the store did not carry the model I wanted. The estimated delivery was 7/24-7/27. Ridiculously long for a tank but I later learned it had to be built! I would've never ordered this online had I known! I wanted to track progress but the details provided were totally useless. I started calling HD store (Tukwila, WA) where I was to PU the unit around 7/20 (since it was shipped 7/13). They had no info either. As 7/24 approached, I called every day only to be informed that it would arrive maybe on 7/25. No tank on 7/25, so it was promised 7/26. No tank on 7/26, so it was promised 7/27. No tank on 7/27. This created havoc for scheduling a plumber! I called warehouse and they told me our order was stalled in Portland, OR and MAYBE we'd get it on 7/30.

It doesn’t matter whether I order in store or online, when something goes wrong they will NEVER be on your side! They leave off essential cord, hoses etc when delivering major appliances, and forget trying to get any sort of in store help. I waited around for an hour trying to buy a toilet once but 2 associates had to finish their conversation before deciding to help me. Walking by several times and clearing my throat didn’t help and they both looked directly at me! In short SHOP AT LOWE'S.

If you actually want to receive whatever it is that you ordered, order it from Lowe's or Amazon, not from Home Depot. I placed an order with Home Depot and received an email saying that it was in transit and providing a tracking number. When it didn't arrive, I called UPS, which said that the package had never been sent. I called Home Depot, and they agreed that the package was still at the warehouse, and there was no way to contact the warehouse, because it's all automated.

Purchased 5 gallon patio stain advertised as a $40.00 rebate. After a month or so I received a useless $40 Master Card issued by MyRebateCenter.com. Have tried to use card at several locations without success. Attempted to validate and activate card on their website without success. Scores of other customers scammed by this company cards reported as well. AVOID HOME DEPOT REBATES.

Ordered cabinets from Home Depot/Home Decorators on 5/30/2018, website shows will ship within 7-10 days. Order received on 6/25 (26 days later), husband and I took off work to receive. One pallet damaged and refused, two other items damaged upon inspection. Notified Home Decorators on 6/25 and emailed details and pictures 6/26. On 7/10 received the replacement order, husband took off work to receive. Again 1 damaged cabinet and door to wastebasket cabinet flimsy/loose.

Been coming here for everything except paint until ** from the paint department at store 6634 Fairmont Avenue San Diego Told us that Home Depot have Frazee and other companies formula. Never knew that. We've tried a color matching. The guy is Picasso. I am not kidding. My manager said that ** can see beyond colors... it's a gift. Made our life easier to get everything one stop shop. Again I don't know if you will be able to read this But a big thanks from our staff.

I am a disabled veteran, retired with an income of above average and have applied three different occasions for a store credit card and every time declined and my credit score is above 700. I don't get it.

I returned some 3M Command strips and received a store credit gift card. The card cannot be used for online ordering. It cannot be used in conjunction with a 10% off mailer even if you are in the store. Shouldn't the gift card be as good as the cash I originally paid? So I can't use it online, in store only. That alone is messed up. Then trying to use it with your 10% mailer, absolutely not. It's one or the other. IN THE STORE. For which apparently is intended for. Time to go back to Menards or Lowe's.

Home Depot Rebates are nothing but **. Save yourself some money and purchase the item you need/want and another store even if it is just .50 cents cheaper. Home Depot’s Rebates are a bait and switch. You send your paperwork and wait forever. You call, track it online, use their auto answer, always repeating the same information and hearing the same ** 30/60/90 days and you will receive your rebate. I believe Home Depot uses an outside concern for rebates, without follow up on performance or customer satisfaction. WHO, is receiving all the rebate money that is NEVER MAILED to the deserving customers? I should have known better, typical performance for Home Depot. They are going the way of Sears, Channel Lumber, Rickel’s, and all the others that have abandoned CUSTOMER SERVICE.

My contractor took me to Home Depot to place an order for my home renovation project, he placed the order under his business and had me work with home depot associate at Pro Desk for good over 2 hours to place my order, I was under impression of seeing a noticeable saving, well after the associations with the help of many other associates entered all items in the system and submitted for bid, surpriiise, I got $21.00 saving on $2350.00, WOW. Placed my order on July 13, 2018, delivery scheduled on July 17, 2018 and today is July 20, 2018, and still waiting, I made many phone calls, talked with managers, They don't have no clue about customer service. From bottom to top all of them are screw ups, that is why 98% of their reviews are very dissatisfied. Home Depot wasted my time including missing work.

Bought a Whirlpool dishwasher and it was to be delivered last week. Found out the day before delivery the install kit cannot be purchased at the store. Called Home Depot and was told no problem the installation can be added to the order and no need to change delivery date. Seven calls later the next day that info was incorrect. I had to reschedule the delivery and installation. Delivery guys came today. Could not install my dishwasher.

I made a purchase from homedepot.com in May and June. I was shorted on the flooring I bought on my first order and now I can't find that flooring so my floor is unfinished. I purchased a new set of kitchen appliances in June. I had a horrible experience with the delivery service they used. There were several mix ups and as a result I spent almost 10 hours on the phone with their customer service. I asked what they would do for me as a result of my experience. They gave me a $50 HD gift card. That was something but it meant that I had to shop at HD again, and it also suggested that my time was only worth less than $5 an hour to them. I then had to deal with them again because they didn't give me the credits I was supposed to receive.

After I had mailed the envelope from Home Depot with a little bottle of my water, a sales rep called. Not once did he tell me that he was a salesman for Quality Home Services and was selling RAINSOFT WATER TREATMENT SYSTEMS. Home Depot sold me down the river and the whole thing is a scam. Since I had no idea that HOME DEPOT sold water treatment systems and none of them were offered, I purchased a $5950 system, the salesman said this was the only one available.

Ordering process fine. Delivery date set and they came as expected. They brought in the appliance (LG Refrigerator w/ French doors and dual ice makers) and set it in place and was ready to leave when I asked them about hooking up the ice maker. "Oh", they said, "ok." They slid the fridge back out. Took a minute to look at the where to hook it up, slid the fridge back and said, "It's copper. We can't hook up to copper, you will need a plumber." The next day we called a plumber, was charged $150 to be told it was not a copper pipe, just the shut off valve was copper. The plumber was going to hook it up but they never delivered the water hose with the refrigerator.

Purchased Electrolux washer and dryer from Home Depot in Clayton GA. After a week of waiting delivery company said they would bring it in another week on Tuesday between 12:00 pm and 5:00 pm. We cancelled our afternoon appointments and waited and wait. Trying to call the delivery company finally reached them at 8:00 at night. "Oh sorry. The truck broke down at 8:00 am and make no deliveries!" Think they could notify us??? Well now they can't deliver it for another week it will be next Tuesday! We tell them we will wait but it must be in AM cause we can't miss everything again. They just called and will deliver it in afternoon only because have other deliveries in AM maybe we could wait another week? I don't think that is acceptable. Unhooked old ones as requested by Home Depot almost a month without washer and dryer! Will have to cancel my 2.300.00 order and they could care less!

Purchased a self-propelled mower online; was not able to start/maneuver the mower, and thus it was returned. The return took three attempts - the first two, the "customer service representative" failed to generate a return label. As this was a carrier pick-up; I needed to be home. Two full wasted days waiting for UPS to show as their pick-ups are 8AM-8PM. The day after the return, I received an e-card in the amount of the purchase for use at the store. How that happened when the purchase was made via PayPal defies logic.

WORST CUSTOMER SERVICE EVER!!! DO NOT BUY FROM Home Depot!!! We ordered 2 refrigerators from Home Depot through their 800 number, because the website was having problems. I verified on the phone that it will be delivered Saturday the 14th. On the 13, I found out I needed to host a business dinner, so instead of just relying on the automated system, on the 13th, at around 1 pm, I called to verify that it would be there Saturday, which Home Depot confirmed and gave me the number to text in case I have further questions.

My first experience with this Reno was a call saying my carpet was in. I went to the store and they couldn’t find it. I should have run for the hills then. They found it a couple of days later and kindly delivered it to my driveway. At about the same time I was talking to one of the kitchen designers to have a new kitchen installed. Glen worked to get me the best bang for my buck. When the time came to pay for it the computer decided to do something wacky. It took three hours to pay for it. Joy. To compensate me the assistant manager gave me free delivery, to my driveway, and 20% off my countertop.

Bought GE Refrigerator, gas stove, microwave and dishwasher. Refrigerator and stove, was supposed to be delivered, yesterday. Got a robot call saying... Delay, but it's on the truck and will deliver tomorrow. Tomorrow never came!! I have been without a refrigerator since we moved in on July 5th! If I could I would run and not look back to Lowe's!!

I had purchased a garden hose at the West Jordan, UT location for $20 and it broke within the first week. When I returned it to the store they made the return very difficult and ultimately only offered me $5 for the return, even though the hose was still "on sale" up front for $20. A couple months prior to this I needed to buy around 50 gallons of paint and was treated unprofessionally by their paint department. I went to the Draper, UT Home Depot store and was treated with an amazing level of professionalism. The Draper, UT store is a bit farther drive for me but going forward all my home improvement needs will be going to that store. Some store managers really get the need to "treat each customer great" as is the case in Draper. However, the West Jordan store manager obviously is not working hard with his people to make sure each customer is treated great.

I placed an order online order on 07/02/2018. According to Home Depot, the item was delivered in front of my door on 07/05/2018, but never received it. I called Home Depot and reported the missing recycling bin. I was told that they cannot do anything with the Ship To Home Order when OnTrac Delivery showed the item was delivered. I was advised to call my bank and dispute the charges. I told them that why would I call my bank when they had nothing to do with the order missing. I looked on their website to see where it states that if the item is missing that they are not responsible, but did not see this on their policy and procedure. Do not place an order online at Home Depot, since they do not take care of their customer in the store and especially online.

Well, it is summertime in Arizona, Hot... See there is this 87 year old lady who lives in this little 1 bedroom home. It has a 18000 btu window AC unit. But it is broken, so a bunch of my friends, and me scraped together the money to buy her a new AC unit. So, we went online to check. The Home Depot site said they had 2 in stock. So I ordered the unit to be picked up, and paid for it with the money we had all gathered up. Got a confirmation E-mail at 8:54 am Thursday July 12 2017. It said your order has been accepted.

Well I bought a 3 year extended warranty for a John Deere Lawnmower. It has been in the repair shop 4 times, went back in on July 5 2018 for the same issue but they denied the claim. So they are not going to honor the warranty.

I went to the Home Depot on SW 8th Street, Miami, Florida and ordered a custom closet door. After waiting for a week I received a text from the Home Depot on SW 8th Street, Boynton Beach, Florida. After numerous phone calls to both locations I finally was able to speak to "Armando" the Manager of the Miami location. He gave me several options and explained that he would contact Boynton Beach to try and get the door over to the Miami store. He promised and stated he would contact me no later than Monday (phone call was Saturday). By Thursday I had no call but a text from Boynton Beach that the order was cancelled. Miami no response and I have to go to the store and start all over. So incompetent! The original order had my name wrong, address to deliver wrong.

We rented a machine from store #145 Canton, Ga Riverstone location and they wrongfully charged us an extra $100.00 by mistake, they said that it doesn't show it in their system, however it is in our bank statement right there in black and white. This whole debacle has put my bank account into overdraft, we now have no money for my diabetes medicine and groceries because of their mess up. My husband has been on the phone with management and has taken time out of his busy schedule and time off work to meet with management, we are now on Day 4 and nothing has been resolved. They now tell him to come back to the store and meet with their accountant, there goes another inconvenience and more time off work! If I could give this store zero stars I would.

I get to hold for over half an hour to be told that my dishwasher can't be fixed and the extra service agreement will not cover it, put me on hold and then when she comes back hangs up on me. Call back to try to get some kind of service cause "Why" would they sell me a piece of trash that does not wash dishes or a service plan that will not fix their 2 year old product???

Home Depot says they price match and give military veterans a 10% discount. But the price only matches chain stores not stand alone appliance stores so no they don't price match. When HD runs appliance sales they say no military discount. But Lowe's stores do price match and give military discounts with appliance sales.

We spent 3 hours designing a kitchen with Chuck in the Lacey, WA store on Father's Day. At the very end his system crashed. Unable to give a quote, promised to rebuild the design and contact us with prices and next steps. Even after emailing him, never a reply or follow up. After reading the reviews here, I am sooo glad we gave our $8k to Lowe's.

I bought 2 sets of the their Hampton Bay seat cushions to replace the ones that I had on a whole patio set I bought 5 years ago! The cushions lasted 5 years. The replacement ones lasted not even 2 months and the foam was packed right down... Sad. So I go to return them to the store and customer service rep Sam says they can't be returned because the barcode is missing... I clearly showed her the receipt with them on it. She said she can't return them. I asked to speak to the manager on duty and Brittany shows up to the counter.

I purchased windows from Home Depot on Feb 26th with a promise of installation in 4 to 5 weeks. I bought the more expensive Anderson windows. 6 weeks later the online tool at Home Depot didn’t even show my windows in production which prompted me to call the customer service. It just so happened that every time I called the persons in charge were not available and they never called back. I finally received a call from Kendrick of Home Depot saying my order had fallen thru cracks and they would now get it going and they should be installed in about 4 weeks. 7 weeks later and a dozen calls to customer service the windows arrived, although built incorrectly. The installation manager, Eddie, tried to bully me several times to keep the incorrect windows, but to no avail.

I had a promo of 0 interest for 12 month. I didn't get to pay off in full and was charged $4,210.00 in interest for my purchase of $4700.00. That's 100% interest. No one mentioned this in the store when they want to make a sale. I called Home Depot corporate and they were unwilling to help. They were not even willing to settle since I am a good customer and my account is in good status. Settlement are only for people that don't pay. Basically why settle if you make money off interest. Greedy Corporation.

2018 Memorial Day weekend I purchased an entire kitchen suite worth over $6k at the store. After delivery we discovered the oven cord a $25 item to the convection oven was the wrong one. I went back to the store to exchange it and they would not exchange it. They told me that I have to contact TRE and gave me a slip of paper. I contacted TRE at the returns desk and they told me that the TRE computer selects people randomly and they would sent me their report. I asked them to look up my order and the HD employee said there is nothing they can do to override TRE. Too bad because Home Depot just lost a loyal customer for years for their poor customer service, no common sense and I will never recommend shopping there to a friend. Online purchases and home delivery are the future and present business model.

I was online 7/4/2018 at 9:30am to look for a portable air conditioner and I found a unit I liked. LG Model # LP0818WNR sku# 1002934133 Internet # 303653577. I decided to purchase 2 units because I heard that they were reliable and the price was great $279.00. I need to run some time sensitive errands in the meantime so I could not purchase the product right away. About an hour or so later when I got back home I was ready to purchase the units.

I’ve been purchasing many bags of pea gravel with a delivery charge of $35. Just started to order more and discovered that the delivery charge has now increased to $79. The previous order was made just last week. More than double for the same product. I can understand an increase, but more than double overnight? I don’t want this product that bad.

This is what they did to my door and left it hanging that way for over a month. Just look at the pictures. I paid almost $1800, for this? Not to mention the 3 days I had to take off work so far. I originally ordered a door from home depot on 4/26/2018. Yes April 26th! The door is still not here! Then door came and when half way through demolishing the old frame they realized that the new door was the wrong size. Look at the pictures. Yes those are cuts on both sides of the frame and into the stucco. They were cutting my old frame with a jigsaw when they realized this! Their answer was to just throw a bunch of screws in the frame and call it good and left.

4 of my orders had to be cancelled because of 4 different customer service reps that can't spell. Nobody can spell "tassel"! 4 different people with me spelling it for them can't spell tassel. I believe customer service reps should be able to do their JOB!!! I spent almost 3 hrs on the phone 2 days in a row and it's still wrong. I call back and get transferred to here and there and it's still wrong and all my delivery dates are all whacky... For over a $2,000 purchase, I hate Home Depot's hiring requirements, I can't believe that they use a bunch of ignorant people to run a business!

In April 2017 we contracted with Home Depot (Henrietta NY store) to have a bathroom tile floor, a kitchen plank floor, and carpeting installed in our home. We were very excited as this would be have been our first extremely large purchase and renovation for us. Our issue was with the bathroom tile floor, that Home Depot contracted with American Carpet South to install. Bottom line, the tile job was done EXTREMELY rudimentary, including that they took NO precautions to contain the related construction dust and grime (from the tile floor rip-out) from spreading to all areas of our home (they didn't close vents, put up tarps, and they even TOOK out our bathroom door without covering the doorway opening).

I was at Home Depot in North Hampton, NH and rented a pickup truck. First off these are first come first serve. I rented the truck and left. Came back 2 hours later where the representative behind the counter told me I should have had the truck back 45 minutes ago (even though there is no time limit). Audra ** I believe is what her name was. She then began to say these trucks they rent are for customers buying items at the store, which is weird because I have spent just over 6500.00 this current monthly bill statement, no not that particular time and day but the month of mid May to mid June 2018. She berated myself and my sister in law, would not go check the truck for damage or gas, she asked for the receipt for gas. Wouldn't make a copy for me.

We purchased 1000 sq ft of vinyl plank flooring and when we went to pay for it they would not allow us to use the military discount. The manager said there were certain items that the discount did not work on but couldn't tell us which items. The front page of the ad shows that they offer 10 percent military discount and I feel that should cover all items. I feel this is false advertisement.

We just bought a new house. Month before the closing, we purchased a 25.6 cu ft refrigerator from Home Depot and set up a delivery date. Last Saturday they were supposed to deliver it and I got a confirmation robe call the day before. Well at the end of the day... Nothing. We went to the store we bought it from and the manager, who was very nice, sold us a small portable fridge for 70% off in order to hold us over for the redelivery for TODAY. I was notified TWICE - yesterday and today that it would be delivered. I got a call at 4:55 pm informing me that one of the pukes on the delivery team call off sick today. Saturday, imagine that. They couldn't get a replacement for him so PFFFFFT. Unless they knock a LOT of money off this purchase, I will be canceling the order Monday and going to their competitor. Un. Freaking. Believable.

THEY TRY TO SET YOU UP FOR A HIGH PRESSURE SALES PRESENTATION. THE HOUSE OWNER MUST BE THERE OR NO EST. I WANTED TO BUY A new shower enclosure as I live with my son. He has to take off work to be there. I am buying it not him.

Shopping for paint supplies at Strathcona Home Depot, had found the stirrer for my drill, and looking for a medium to thicken some stain. I was glad when Rene asked if I needed some help because after explaining my situation, he knew immediately how to help, plus he gave me extra info for further down the road on my project. I know his knowledge has already saved me a couple trips back and forth to the store. I really liked Rene’s professional manner and his scope of knowledge. Look for Rene at Strathcona Home Depot if you have questions and he’ll steer you in the right direction. Thanks Rene.

Worst customer experience ever... Had the wrong shed delivered and spent 4 hours trying to get it rectified. Got transferred endlessly, cut off, told our card was invalid and when we expressed our frustration and said we were to the point we felt like cancelling our account the agent said... "Sure, I can do that for you now if you like?" Wow... that’s customer service at its finest!

I went to the Salem MA Home Depot in June 21. I own a business in Salem and needed to buy flowers for the window boxes. The first woman in garden that I approached for help was watering the plants. Older lady. Although pleasant, totally clueless. Same thing with next two employees. It’s rather frustrating. Finally, a woman that works for the company that delivers the annuals came to my rescue. She helped me fill four window boxes, helped me pick out potting soil, helped me bring out everything to my car. I have a bad back, and she made my day easy and pleasant. I realize that she technically does not work for Home Depot, but I do not know the name of her company. Just a nice person.

Home Depot Meadow Street Littleton NH - It took me 30 minutes to get a real person on the phone. I had time to eat breakfast and drive home before I got a real person on the phone. Was charged 79 for delivery and asked to please have it come in the morning and they said if I wanted it at a certain time it was 60 more and left me till the last delivery of the day when I live 2 miles from the store. Called to complain and got 0 satisfaction. Horrible store. Will go to Lowe's next time.

I made an online purchased around MAY 20, 2018. I paid for extra delivery for "room of choice". The online tracking showed it would be delivered the next week. Then during that week, it changed to the week after that (2 weeks from purchase date), we were fine with that and understood. HOWEVER... now we are over a month later, still no delivery. It was finally scheduled for today, but they said there was no notice of moving the item upstairs so it can't be delivered. As a consumer, we did not change the order. We paid for the delivery at time of purchase. The delivery company stated it does have my item on the truck, but they are taking it back to the terminal because there is not a second person. NONE OF THIS MAKES ANY SENSE TO ME!!!

A while back my husband and I ordered a kitchen suite to replace the 20 yr old appliances in our kitchen. When we got the first delivery it was only the fridge, and stove. The dishwasher was damaged and the microwave was on backorder. The fridge could not be installed because of a plumbing issue. They had to hook the hoses up too. We asked if they could hold off on sending the dishwasher until the microwave was coming so both could come together and at that time could they hook up the fridge. They said, "We could do that."

I purchased a generator to run my A/C in my camper and followed the guidelines as stated online by Home Depot. It was 30 days before I was able to use the generator and it didn't power my A/C on the camper. I had to wait until I got home 2 days later, since I didn't have cell service where I was camping. When I called, I was told I was past my 30 days for return. When I explained I was in the woods camping and had no cell service Home Depot just stated their policy. The manufacturer said Home Depot misrepresented the product and contacted Home Depot, who got rude with them. My only recourse was to get a store credit. They don't stock the type of generator I need, so I'm stuck with a $600 store credit. After I spend this store credit, I will never step foot into a Home Depot.

Went to Home Depot to look for non skid sheets or paint. Asked a gentleman where we would find the non slip sheets for stairs or decks. He sent us all the way across the store to lumber. Couldn't find it anywhere. Asked a young lady Desi where they were and she began to send us all the way back across the store. I asked her if she could look it up and tell us where it was since we just came from there. She was irritated to have to look it up then stated it was in aisle 16 where she thought. Not a friendly person. Went to aisle 16 which happens to be toilet seats and plumbing stuff. Not there for sure.

I can’t say anything about my appliance. But the whole process of delivery left some big questions, Home Depot Free Delivery of appliances, no place does it state restrictions and I paid 79.00 plus taxes and additional 15.00 to have the old appliance hauled away. My ordered and delivered appliance wasn’t free delivery, and had the young man delivering not had my husband to help him I wouldn’t have my appliance now. The delivery person told us that Home Depot was famous for lying to customers about delivery, my son whom once worked for Home Depot warned us about Home Depot lying to customers and then acting like they made no mistake, but would try to help us fix the problem which was their problem to begin with.

Purchased set of new appliances 2 weeks in advance for the new rental unit. On the scheduled date didn't receive a call nor delivery. I called the number listed for delivery and was informed that dishwasher wasn't available and delivery postponed for a week. Week later again no delivery no call. Called again and was promised that it will be delivered on Saturday of the same week (5 days later). Same issue no call no delivery. Called back again and now they don't even know when appliance will be delivered. I lost half month of rent because of this issue and clearly they don't have the product that are selling. I'm on my way to return the entire order and go elsewhere like Best Buy or Menards.

After waiting over two months for our countertop to be installed, they finally came to install the counter on a Wednesday. Everything was going fine until the guys installing it said they ran into a problem with the corner seam. They were not able to connect the two pieces properly because we had a lazy susan in the corner. (Isn't that really common to have in a corner??) They said we would have to remove the dishwasher before they could continue the job. They informed me that the installation office would promptly contact me to inform me when the job would be finished. I never heard from them, so the next day (Thursday) I made the call to them. I had to leave a voicemail. Nobody returned my call.

Home Depot shut our account down because they tried to commit fraud to our account by writing their own electronic check. Thankfully we stopped it. When I called to complain they told me to go to Lowe's! Well we did open a Lowe's account and things have been so much better! Took them 4 days to clear up the account and they could care less. What a horrible company. Can't believe they are still in business. Our company uses Lowe's now!

We rented a wet tile saw today from Home Depot in Albuquerque off Renaissance. This place is so badly run that all of their smaller wet tile saws were broken. They allowed us to rent one that had the wrong plug if we agreed to put on another. Yes, stupid mistake but we were desperate. It turns out the entire motor was destroyed on the thing. What kind of human being runs and operates Home Depot? The customer service staff of 3 were completely clueless and un-trained for renting out a piece of bubble gum much less a wet tile saw. How lazy does a company have to be to not take the time to fix broken un-rentable equipment? Seriously, how very sad...

Home Depot Bethesda - Very bad experience with anything: special order, pick up in store, returns etc. Very unqualified/not trained staff, messing up the orders, couldn't find the order details, no idea about the delivery schedules, order contents. I worked with everybody including managers Astrid, Jose, Courtney and none of them was able to assist with order delivery. Spent countless hours in the shop and on the phone being sent from one another. If you treasure your time and sanity try to buy your staff somewhere else.

I'd give ZERO STARS if I could. I will NEVER purchase an appliance from Home Depot again. HORRIBLE customer service and delivery process! I purchased a dishwasher in May and 5 weeks and 3 dishwashers later, they finally delivered one that was not damaged. However, in the process of delivering the new dishwasher, the very rude delivery person put a nice size chip in my door frame and scuffed my wood floors. They also left behind my old dishwasher even though I paid to have it hauled off. When I called the delivery service to tell them I paid for the old one to be hauled off and to come back and get it, they said the earliest they could come back was in a week! So, I finally have a new dishwasher, BUT I also have the old one taking up space in my garage for at least the next week, a chipped door frame, and scratches in my wood floor.

I signed up with Home Depot to have a water heater installed. They sent a company called ARS Rescue Rooter. The next day I smelled gas. When a different technician was sent out, it was revealed that the first technician had not connected the gas or had connected it so inadequately that it had not remained connected, thus resulting in gas going into my home for a 24 hour period. The outcome could have been far worse. I reported this to Home Depot, but they turned it back over to ARS. I signed the contract with Home Depot. My point here is that you don't have control over who your contractor is when you hire Home Depot. It seems to me that Home Depot then absolves themselves of responsibility.

Fence pickets @ $5.37 per picket not what was represented by descriptions and images. A stack of three pickets, dark reddish in color, few knots; and a stack of three lighter colored pickets, few knots; then these were turned over for backside photos... 12 images total... Pickets offered for sale. None included in my pallet of fence pickets. Also, once e-mails of certain delivery info or review info is received it is deleted from your private mailbox once you close the e-mail. If you want to keep a record, print it when opened; it will be gone later. They seem to have an open e-mail that replenishes every time you open. The pickets I received are good, and I had them installed but they are NOT as advertised. I went to the trouble of ordering online for what I thought was a superior item; I could have duplicated quality at local store.

Worst Experience EVER!!! I went into the Guilderland, NY store to purchase a refrigerator. The saleswoman pushed for a sale, when we were not certain of the measurements. We did decide to buy at that time, because we didn't want to make a return trip. She assured us if the measurements were not correct we could just call up and cancel the order. We asked to call her back, and she said, no we had to call the 1 800 number.

I ordered 450 landscape blocks from homedepot.com. It told me my order would ship the next day. After placing the order they told me it would be next week. When next week around the store that was going to send my order sold most of its inventory. They had 2 other stores fill the order at 225 each. A week later I got the first 120. Then 2 days later I got 225 and me order updated to filled. I called and asked about the remainder of my order. Was told I would get a call back within the hour. The next day after no call I called again. Always going through .com then transferred to the store so it would show on my account. I was told that I would have to talk to the store that did not give me the 225.

I purchased a utility trailer online from Home Depot on 5 29-2018 in that it was the exact size I needed. All the info depicts an assembled trailer. Nothing was said about assembly or what had to be done to obtain a title from the Chinese mfg. It was advertised as unreturnable. Upon receiving the trailer it was in a large box that has to be assembled. Nothing was said about assembly required. After assembling the trailer, the DMV said that Home Depot had to fill in the back of the title transferring ownership to me so I could get plates and title. Home Depot refused to sign the title and put the responsibility on me to get it inspected for highway use before I could get a title and plate. I consider HOME DEPOT as misadvertising the product and not telling all that is required to get a title after assembly.

Miserable experience trying to place a $3000+ order for delivery. I have ordered from Home Depot in the past & have been very pleased with their service, but when trying to place an order from their Richmond Hill Store, I ran into 2 problems: 1. They would not accept my order over the phone unless I used their Home Depot card. 2. Went into their store today to place the order, and she said I would have to go to the lumber area to obtain the SKU's for all the lumber I was ordering. I went but finally gave up when they closed the aisle off. Lousy customer service. I have now completed my order online with one of their competitors.

When asked to give feedback on a purchase made online, it was screened out even though I gave a positive star rating and stated would recommend the company, I stated product was damaged during delivery. My review was not allowed to be published. Leaves a terrible feeling about all their product reviews for me now, and I will never shop there again because of this.

I have just endured three months of pure hell with Home Depot. No one should have to endure what I have gone through. In February my contractor contracted with Home Depot in Clarksville TN for the installation of carpet and linoleum flooring in my home. The carpet installation was perfect. Unfortunately the linoleum flooring was horrible in the kitchen. Once the two pieces of linoleum were seamed together in the kitchen, it was apparent that there were major color variations that were very noticeable. The installer even said that it was a horrible install and did not make us sign for the installation. We contacted Home Depot who stated that they would send someone out the next day to inspect our issue. One day of waiting for the inspection turned to two and then three, so I went to the local Home Depot who, after several discussions, agreed that there was a flaw and finally agreed to reorder the same pattern.

NEVER BUY ANY APPLIANCE FROM HERE. Worst delivery and installation service ever. They made me too angry almost crying. I purchase set of clothes washer and dryer at Home Depot turned out to be the worst decision I made for many years. I spent 1 month to get this scheduled for delivery and installation and now I'm still waiting for it to be scheduled for installation (hopefully).

I absolutely loved the salesman, he did a great job. After that all went to pot. I purchased a dishwasher from the Auburn Indiana store. And the management team is a bumbling group of morons. Rude, totally nonprofessional and no common sense or care for a customer. On delivery day, I still had not received a call confirming delivery. So I called the store, due to the ridiculous policy of listing to over nine min. of commercials on the delivery “hotline”. I asked the store for assistance, the assistant manager told me he’d look into it and “call me right back”. Two hours later, I call back and he went to lunch...he went to lunch without calling me back. I was put on the line with another extremely unqualified person, after her treating me like dirt, I asked her title, she was a “purchaser”.

I recently rented a rototill from the Loveland Colorado Home Depot. Got home and realized the medium size rototill that I rented wasn't the right equipment for the job. So I returned it to the store hoping that I could trade it for the larger rototill and since I still had two hours left on rental agreement I would have thought they could adjust the fee on the larger one. The tool rental manager was a straight up jerk. He said nope that's the one you rented and that if I wanted to rent a larger one it would cost me full rental. I realize it's a business but the tiller I rented for four hours still had two hours on rental agreement. Good customer service would have been to rent the larger one with some type of cost adjustment. Leastways that's how I would have handled it. So now I'll never rent from them again. they lost a customer on that one bad act.

I purchased a freezer through Home Depot a couple of weeks ago. It was supposed to be delivered on the following Saturday, but it did not arrive on that day. Home Depot never contacted me. I called Home Depot several times, I was told a manager would call me back which never happened. I called again, requested to talk to a manager and was able to talk to an assistant manager/supervisor. He promised me that he will follow up on it and compensate for my loss of food. He promised that he would call me back after finding out what is going on.

I’m writing this review because for the second time in a month. Deck furniture I ordered has mysteriously been lost. Home Depot has no idea where it is. They apparently have no way of tracking a shipped order. This is a warning to anyone who orders a Home Depot product to be shipped either to their home or to the Home Depot store for pick up. You may never get it.

Bought ($2,000) riding lawn mower (Club Cadet XT1) with bagger brand new from Home Depot. At 60 days the mower didn't start. Being an old farm boy, checked everything in the book and could not find problem. Called Home Depot bring it in so we can check it out. Loaded the riding mower into truck and the service guy checked less than what I did. Manager tears a corner from a piece of paper and hands his Home Depot's phone number to call for service. No customer service here. I called and need to deliver the riding mower forty miles from my house for service. I will no longer trade at Home Depot and will live to tell my 1,000 co-workers and family to trade elsewhere. Should have stayed with John Deere.

I bought a water heater with 12 year warranty. Salesman recommend I get the in house extended warranty because they most always go before 12 years. Figuring I'll be in 70s in 12 years not want to lift it I bought it... 4 years later water heater went. Spend 4 hours on phone 2 days trying get repaired. 3rd day they send a rep from water heater company who I was lead to believe would replace or repair. All he did was look at it. Say "Yes needs be replaced. You in system now. Can get new one." Says, "You need go Home Depot for replacement. My job just to confirm it."

I'm leaving one star only because I had to. The first delivery attempt , the delivery truck arrived 90 minutes early, waited 10 minutes then left when no one was there to accept delivery... go figure! They rescheduled for the following Monday but didn't show or call. After several phone calls where I was talked to very rudely and disconnected many times, delivery wad rescheduled for Wednesday. Today, Wednesday, as I sat here waiting for delivery, GE appliance delivery called once again to confirm home delivery for tomorrow morning from 9:30-1:30. Tomorrow morning I am also scheduled to have my first radiation treatment for throat cancer... how convenient! What a pleasant experience to take into treatment with me. Home Depot doesn't care. They don't even read their reviews! I will never again fall for their fraudulent advertising!

They say they honor all veterans with a 10% discount, well you have to dig deep into the policy to find out it is in stores only not at HomeDepot.com. The store only stock the bare minimum. The store manager got upset with me when I ask him if the "online" store was located in China because I can't figure out why I'm thanked for my service in the store but forgotten at the dot com. Angry Veteran.

I purchased a chair on 5/31 said it would be delivered on 6/4 then on 6/4 said 6/6. Now it's late? And no date to be delivered? Cabinet order - They sent a text that it was at the store. Went to pick it up they couldn't find it? What do you do now? Appliances to be delivered on 5/31. Now they don't know when they will be delivered? This place is a mess. Done, I'll be going to Lowe's from now on.

“Extraordinary service is essential to Home Depot”... Because - and I hate to break it to ya, but - if it’s essential to your success, you’re in BIG trouble! 5/4/18 we ordered 8 tubes adhesive. For the few weeks we’ve made repeated contacts to HD in an effort to ascertain where the shipment is since it was to be delivered May 16 (per HD site). The CSRs were consistently unable to give us any info and just kept saying we should call back. I continued to call back. On June 2 HD send a notice that the product had been shipped. Tracking indicated it would arrive no later than 8 pm Monday. No delivery. I checked HD site and it indicated the item was shipped and still says it will be delivered MAY 16. Really? Aw, come ON... Today’s date is June 5. Really. Check your calendar. I’m not kidding.

I purchased a dishwasher to replace the old unit. I paid for the installation kit and the $79 installation service. But the crew showed up with the dishwasher, but refused to install saying it was not within their scope of service. Called Home Depot, but was told that I should have read the fine print when I ordered online. I went back to the product and order pages, but failed to find the "fine print" that specifies the installation exclusions. So not only it breached the contract, but lied to me to get away. I guess lesson learned.

I would like to comment on the extraordinary help that I received on an order recently placed with Home Depot online. It involved 2 sets of closet doors and an unfortunate set of circumstances that resulted in their late shipment and ultimately receiving one damaged set of doors. Home Depot’s Corporate customer service was absolutely incredible in making the extra effort to see that this problem was rectified and maintained complete communications on the status of reshipment and their contact with the supplier and the shipping company. It was really appreciated and I wanted to comment on it. It is great to deal with people who care!

I placed a $5,000 order for Anderson Doors & Windows. The store said to have items shipped to them so they could inspect to be sure the order was right. The process took an extra week, but I thought that might be helpful. It wasn't. Not only was the order wrong, they didn't even deliver all the parts. Several of the parts were incorrect (keyed doors ordered; keyless received), but most frustrating is the fact they tried to blame the too-small doors & window on my installer because he approved the dimensions. What they showed as a door size in a diagram is actually the jamb size. This was the worse door/window replacement experience of my life. Never again!

We rented a pressure washer from Home Depot. We could not get it to work and took it back. They refused to give me a refund and they have a free tank of gas to boot. They did not even show us how to use it. When we told them it did not work, they quoted a policy of calling first. No one told us that policy.

I ordered 5 sheets of plastic paneling and some metal angles for a building project online. The order came to over $130 dollars. All over the website it touted free shipping on orders over $45. The plastic panels couldn't be shipped, so I had to pick up in-store, but it didn't seem to affect the free shipping, as I was completing the checkout, it still showed the shipping amount deducted from the invoice, so I completed the order. Once I got the online receipt, the free shipping had magically disappeared.

Looked for an item online, first store had 7 available, second store had 86 available. Went to store that was close to me, staff not very helpful at all, said they have no idea where to find item. Drove 30 min to another store. Was told by a lady in garden who worked there 17 years they don't carry that brand, even though it shows online and has 86 available. She said Lowe's has it, which they did not. Went home another 30 min drive, looked online and ordered it, immediately showed it was available at store and ready for pick up, so basically I wasted a trip, and was lied to by staff because they were too lazy to help find the item. Had to drive back again next day to pick up order that was already at store when I went the first time.

My wife and I always shop at Lowe's because it's very easy to get our Veteran's Discount and every bit helps. So I walked into Home Depot and saw a man standing just inside the entrance next to an A/C unit, we began talking and because H.D. was offering a free at home A/C inspection and could have someone at my house today. The repair guy showed up and later the New A/C unit sales man showed up.

Bad week for Home Depot. First over three weeks ago we ordered 2 kitchen counters. 3 days later we get a call that they lost the measurements. I went back and provided the information again. Now 3 weeks later we check in with Home Depot on when we can expect our order. The guy in kitchen design checks the order and says it was sent in earlier that day. CANCEL the order. Today we bought several garden items and get home and find they didn't put the items in the bag (on the receipt paid for). Enough is enough. They don't care. Screw the customers.

Trying to check out at Home Depot tonight. Couldn't use the self check out as they do not take cash. Two girls just standing there, while there was one (1) checkout lane open with 5 people waiting in line. Also, we watched another cashier walk past us to go outside to chat and walk with a fellow employee taking something to a customer's car. She was not helping, just wanted to chat with the guy. Would it have been to much trouble for one of the cashier's at the self checkout to have another lane open to expedite the line a little quicker. Very poor customer service!!!

November 24 2017. Consultant from Home Depot visits home with up/down roller blinds. HD offering a 25% off saving on blinds. Blinds are installed in December. I am not satisfied with the colour. The blinds have a yellowing shade and I explain immediately that I don't like them. I was not warned of this effect. They look old and dirty. Consultant doesn't return my call. I'm abandoned. The head of the department is not cooperative. Finally I reach the director James **. He argues with me. Insults my knowledge of fabric. The bali rep is sent to my house with the lead of of local Home Depot. Bali rep agrees that the blinds need to be removed. Unhappy with the service I ask for my money back.

I bought a shower surround, it was someones return because when my plumber opened it there was filthy hand prints, cut marks where someone tried to fit it to their bathroom & 3 cracks. I also had to hire a truck 3 times & the plumber to keep coming back because no store sold the tub & surround, I was promised a new surround would be waiting for me & the manager knew nothing about this when I went to pick it up.

Six weeks ago, my dishwasher died. I did some research and found the one I wanted to replace it with at Home Depot. I ordered over the Major Appliance Hotline via phone. Delivery was free and I paid an extra $99 to have it installed. The soonest they could set up delivery was 5 weeks later, 5/25/18. Today I got the call from a subcontractor delivery company setting up the delivery for tomorrow, and the rep wanted to make sure I was aware of the "two-stage process." "No, what's that all about?" "Well, we only deliver it and then another company comes to install it." "Okay, same day, right?" "We don't know, you'll have to call HD to find out." "Okay, what's the name and phone number of the company and who installs it?" "At Your Service is the name but we don't give contact information until the D/W is delivered." WHAAAAT?

Remodel of kitchen and bathrooms - Horrible experience from the start. Cost 3 times what I planned and was left in a mess of sloppy workmanship and job unfinished. I had to hire outside of Home Depot to finish the poor work that was left behind. Walls, baseboards, doors, appliances, cabinets, and floors damaged by workers, Flooded toilets not set correctly, cracked tub, No finish work completed. NIGHTMARE!!!

I received a notice of special financing with no interest if paid in full within 18 months. Minimum purchase is $499.00. My credit limit is $500.00! In all the years I have had a Home Depot card, it has never changed... Duh!

Ordered a built in BBQ from Home Depot and I want to warn others when ordering heavy items through their website. This item was shipped May 14 and made it to Denver on May 17. Home Depot charged my credit card May 15 and I was supposed to receive the product by May 18. I called HD on May 19 and they could not give me any information about where my product is or when it will be delivered. This is an unethical and fraudulent way of doing business and I refuse to order anything from this company again. The poor customer service and lack of accountability for the delivery of my product should be a warning to others. Please be warned HD will not stand behind the companies they contract with for delivery and you are on your own when it comes to the delivery of products purchased through HD. Buyer beware!

My husband I are new homeowners to the Temple Hills area has who visited the Home Depot location 6003 Oxon Hill Road, Oxon Hill MD 20745 on several occasion. On one occasion we're in search of screws to replace in our bar stools in our new home. Not knowing where to look we searched for some assistance to locate the needed screws. We met up with a young man, so we ask for his help…we found out through conversation that this was his section to work, but then found out that he had no idea how to help us. Turn to ask a question and he was gone.

My most recent issue was one of purchasing a brand new top of the line washer and dryer. When the delivery company came they refused to install the dryer as they claimed the gas hook up was not to standard. They wanted to leave my appliances in the hall on the second story, blocking access to two bedrooms. I could not let them leave the appliances as I could not install or move the appliances and my critically ill husband could not either. The purchase was made on 11/3/2017. After multiple contacts with the store and having to re-order different appliances, have an electrician install for electrical connection, my appliances were finally delivered on 12/16.

The friendly and helpful people at ACE hardware didn't have a particular adapter so I made the drive to the warehouse of doom, Home Depot. First it was difficult to find someone to tell me where to go. Then I was misdirected several times. When I finally got there, I found an "expert" who told me my only option was to replace the entire unit, since the adapter doesn't exist. Based upon his inventory, that may have seemed logical to him, but his dismissive, irritated attitude, made it truly horrible. I ended up finding the adapter for $6.00 online and had is rush ordered. Overall, the experience left me wanting. I pay a little bit more at ACE, but they earn my business rather than punish me for it.

Okay Facebook family and friends I'm pretty understanding when it comes to things that happen. I mean life happens... Things don't go the way you want them to all the time but I'm asking every single one of you to please share this post on Twitter, Instagram, Facebook, wherever you can. I went to Home Depot last week and ordered almost $5,000 worth of fencing material to put a fence up today... They told me it would be delivered on Thursday??? Thursday they came and delivered the wrong stuff and it will have to go back... so Jackie from the Glen Burnie store promises it will be delivered on Friday between 6 a.m. and 10.

I signed up for the Home Depot credit card in-store when approached by a HD credit card representative offering an on-the-spot, in-store card promotion: sign up at that point of sale, get a discount on your purchase AND $25 off your first purchase with the card. I signed up. I called to verify that the promo was valid some 6 months later and was told that the offer was still good. I registered the card online and asked the online chat rep to confirm and they said the offer was no longer valid. No promotional offer was honored.

HD has a great idea with emailing an electronic copy of a receipt. Last year I found the same problem... Select yes and never get the email. Last year it was me and my email filter. Fixed and all was well until now. Two months in a row I am missing email receipts. Checked my email filter and it is still great and most credit card purchases get me an email but just noticed that 2 are missing from April and May. Called HD to investigate and they said call 800 HomeDepot. Can't get a human. Only message to select an option. Getting IT help is not an option. I don't mind one or two selection messages but at HD they seem endless.

I wanted to voice my frustration with the warranty process from my own experience. My refrigerator which was purchased in November 2016 at my local Home Depot malfunctioned on April 9, 2018. I went through the process of calling and setting up service with the Pro Warranty plan that I purchased. After 5 visits from a service tech, 5 times of setting up someone to be at my house or taking off of work, 2 refrigerators of food destroyed, one repair which didn't work - I am very disappointed with the warranty process.

Went to buy a cable the loop on each end. Only could find a cable with loop on one end. Asked several people for help about a crimper to put loop on other end after I walked up and down every aisle. Well it was about 8:00 and everyone seemed to be in restocking mode. I even asked for a manager and he said he didn’t think they had one, and never stopped restocking to actually help. I even said, "Out of this whole store you don’t have a crimper." All that was said was "Sorry." I finally said, "Forget it. I’ll go to Lowe’s."

The Home Depot in Gilroy, Ca has been approached repeatedly regarding allowing many filthy motorhomes to camp in their parking lot for months at a time. No place for waste or anything. The manager was asked to post the parking lot with "no overnight parking signs"... but has refused. All other responsible business like Walmart, Lowe's, grocery stores, etc. have done that... but not the Home Depot manager in Gilroy. It is filthy and right next to the street. Something has to be done.

Purchased TWO appliances on 04/17/2018. First one delivered and installed correctly. 2nd one, a microwave scheduled for 05/12/2018 to the tune of $1,600. Checked online the week prior to scheduled delivery/install and no order found. Sent off alarms so called phone numbers... only recorded messages. BUT, found out delivery/install had been pushed back to 06/08/2018. No notice - no email or phone call informing of change. Called three different phone numbers attempting to SPEAK with a LIVE HUMAN and only received recorded messages. POOR CUSTOMER SERVICE to save a BUCK!!! They're so big and ineffective they don't realize a "kind word is always better than a bad one!" Resorted to online chat help. Advised the manufacturer is to blame (can't be THEIR FAULT?). Microwave is unavailable until AFTER 07/01/2018.

Had to take back my Generac generator twice cause it was damaged and decided to buy a different product. Very disappointed and they didn't seem too concerned.

Mulitple opportunities to fix a problem they created were utter failures! First fail was #2667 missing a part at POS/rental. Second fail was # 2614 a missed opportunity to provide customer service. Third fail was # 2614 in trying to sell us a rental / ignoring if #2667 would refund. 4th fail was #2614 not resolving the problem/not caring. 5th fail was #2667 not apologizing for error. 6th fail was #2667 not resetting the clock at 11am when the full rental equipment was made available to the customer. CUSTOMER SERVICE rating is 0 out of 10 for both stores!

I have been a customer for years, out of the blue I get an alert from Credit Karma that my HD account was closed. I NEVER got any warning, not by mail or email. I was actually going to use the card in a few weeks to buy 25 square of shingles for my house. I will not longer shop here. I will start a new CC account at Lowe's and buy from them.

I purchased a Glacier Bay all in one toilet to install myself. I had already removed the old toilet and was in a hurry(!!) to install the new one. I got the new toilet out of the box and had it installed in about 10 minutes. The only problem was that the toilet seat that had come with the toilet was broken. One of the two tabs that attach the seat to the toilet was broken and so you could only attach the seat with one bolt.

We have ordered a few things from Home Depot and each time it comes in several different orders and times but this last time we didn't get an item at all and we tried calling and they said the store would call us which they did not. So we tried calling again and were put on hold and forgotten, so I e-mail them and all they said was how sorry they are and to call them. Sheesh they were supposed to call us. It is not our error. It is theirs.