Home Depot Reviews

Poor ** customer service like I rather deal with an annoying police officer than your customer service. Your delivery service is horrendous like a stock market crash and it takes forever for a scheduled delivery because your service makes me wait like America is waiting for that infamous wall to be delivered. Your overall service is pathetic. I'm not dealing with your company anymore. I'm going to your competition now.

Free 2 day shipping was actually 7 days. I ordered a Tower Fan online with the free 2 day shipping. I ordered it on a Monday morning and am now scheduled to receive it on the next Monday. If you need something in a timely manner, find a store that has what you want and pick it up yourself. The free 2 day shipping is a joke.

We went to Jamestown NY Home Depot and had them cut us 4 pieces of carpet for our basement and stairs. 3 out of 4 pieces were cut wrong, too short. We had to hire an installer because we didn't buy the most expensive carpet to earn free installation. He had to cut and piece our carpet together. It looks great but it took him many hours to do the job. I asked the Depot to reimburse us a little bit for the extra time for installing. They said no so I asked about reimbursement of the carpet. That was also a no. So because they have inadequate employees, we had to pay the price. Their customer service sucks.

Home Depot is by far the absolute WORST company when it comes to customer service that I have ever had to deal with in my life! Went there asking for paint advice from the paint department, purchased everything they told me I need in order to successfully paint the wood baseboards white. I showed them pictures of what I was painting and asked a million questions about prep, etc. before leaving, because I am doing this on my own and trying to save money. We just moved to the area, my husband is deployed and I have 3 little ones.

I ordered a 4 x 12 raised garden bed. Only a quarter of it came. They tell me the vendor won't send out the rest so we have to do a return. The carrier that's supposed to call me to come pick it up has never called me yet and Home Depot keeps telling me that they're going to call me still have not gotten anywhere. I still am waiting to get my money back. I'm not happy. Very disgusted. Will never shop at Home Depot ever again.

One month after install, Bali's Cellular blind cord with a prominent glued-up joint ate through the pulley on one of my window's blind and is not functional!!! Incompetent and garbage way of gluing together a cord! I do not know how long other windows will last. On the phone for 1 hour to explain to HD person for her to initiate replacement. Do not buy!

Purchased on Jan 19 2019. Still waiting March 12th for delivery. We were told 2 weeks, the received call saying backordered, time pass! Then we get news IT'S here yahoo! Shows up dryer caved in! We're asked, "Do you want it?" Are you serious? Reorder, time pass! No word, no update, finally we receive call on way! Yahoo! Then get a call truck carrying appliances wrecked. All appliances destroyed! Reorder. It's here yahoo! But now can't deliver it because they don't have a full truck load to make it worthwhile for the delivery approximately 20 miles. Yes they are serious! Still not here! I left out all small details (phone calls etc). NEVER NEVER NEVER Home Depot AGAIN! STILL NO DRYER?

After never being late on my payments and using this store for all my home needs they lower my credit. This is not acceptable and will not shop at any Home Depot ever again. The credit card for Home Depot and its bank are the worst.

We decided to remodel our cabinets and replace our countertops with granite after an in-home meeting with a Home Depot Home Services sales rep. Unfortunately, we did not read any reviews since we trusted Home Depot because we have been shopping there for years and things are legit in the store and they care about customer service (we thought).

Ordered cabinets for two bathrooms and kitchen in November 2018. Cabinets arrived December. Demolished our kitchen and one bathroom for install. Took weeks before they installed cabinets on late January. Many defective cabinet doors. Counters arrived TWO WEEKS AGO. They forgot to attach the kitchen sink. Just set it inside the counter. Brought wrong counter for one bathroom. Third bathroom hasn't even started. They never returned to take wrong counter out or fix kitchen sink or defective cabinets. I PAID $18,000.00 AND AM MAKING PAYMENTS. I refuse to make another payment. Cannot get a call back. Have sent emails have left messages.

I tried to order a 60 inch kitchen sink base cabinet online. Made by Hampton Bay. I've ordered $2000 worth of these style cabinets in various sizes over the course of a year during a DIY kitchen remodel. This cabinet was not available in Hickory at my store or any Home Depot store. I checked the neighboring states as well. However, since it was available in other finishes, I tried to have it special ordered at my store. They wouldn't do it. Not unless I was willing to order 10 of them. And then maybe. It didn't matter that it's an inventory stock item. It's not available for pick up or delivery. Period. So I can't get the kitchen cabinet that can hold my 3 part sink that matches the rest of the new cabinets. Disconcerting to say the least. I'm going to try the vendor on Monday. I was on hold over an hour without talking to anyone in HD Installation Services. They closed while I was holding.

I have not gotten a response from any of my recent calls, comments and or complaints. Home Depot doesn't care at all. Treated very poorly by a rep named Gary in consumer relations. Asked for his supervisor at least 6 times, refused to transfer me. Delivery services are as ignorant as Gary mentioned previously. Being a contractor, I have deadlines and tight schedules. Home Depot delivery services couldn't get 1 star. The store general manager is powerless with the delivery company. FYI, this has been going on many years with flatbed service to the box trucks. I've had enough. I will be shopping elsewhere. Another FYI, the store and its employees are great to work with. Fire the delivery company and go with in-store control of delivery with local companies. Give the local businesses a chance and give the general manager control of his store.

My name is Fedri ** from Matthews North Carolina. I ordered an electric log splitter online. A week later, Home Depot called me to pick up the merchandise at the local store at Ballantyne Common, Charlotte. Found that the item I bought was used and the package was like an angry dog chewed it. Refused to get an used merchandise and the customer service at the store ordered a new one. 10 days later I received an email to pick up the new log splitter. Get there and found out that my “new” log splitter was the same one I refused to get the first time. I was shocked they tried to cheat me. I demanded to speak with the manager and Dona, the customer service person, said that she was one of them. She didn’t make any effort to fix the problem. Instead of wasting my time I demanded my money back. I’m never buying even a screw from Home Depot again.

I have to say I don’t make many returns at Home Depot but I could not believe the horrible customer service I got from the ladies working at the Myrtle Beach SC return department. Did I get the item returned? Yes, but now I will be debating shopping at Home Depot. I’ll let anyone that don’t already know, you can shop around Home Depot and find something you want to buy and use your phone and scan the barcode to check prices on eBay and Amazon. Most of the time the price is cheaper and with free shipping, I try to keep local businesses in business but with ladies like today working the return dept. I question if I will continue supporting a company that doesn’t continue to train their employees. Their policies and that customer service is one the of biggest things that will keep customers coming back to shop.

We ordered a carpet to be installed 6 weeks ago. They had to come measure twice, they had one excuse after another and now are saying that they cannot install it because of the floor type. I don't understand why that wasn't brought up the first visit. They are giving us our money back but did not even apologize for the horrible experience. Do yourself a favor and go somewhere else!!!

I have been shopping at Home Depot on Long Island since the 1980s, spending thousands and thousands of dollars. For the most part, I have been satisfied with their selection and prices. Unfortunately my recent experience has turned me off on Home Depot, big-time. Last Memorial Day weekend I purchased 11 gallons of Behr Premium Ultra paint in order to get the holiday weekend rebates. A few weeks later I received a $90 rebate debit card with "Home Depot" printed on it. As it looked like a gift card, I did not see the tiny print "valid through 12/18". I only spent about $20 up until that date. I went to use it again recently and found out it was invalid.

Home Depot scams you by luring you into false credit card promotion to get $25 off first purchase under $999 & $100 off if purchase is over $1000. When signing up, you also get a $5 off voucher sent in your email but if you use that you won't get your initial promotion of $25 for signing up the credit card. It is very bad business to dupe people by getting you to sign up for their credit card & at the same time get a coupon voucher sent to your email but it doesn't tell you that using this $5 voucher for signing up to their website that you apply it to your first purchase you will lose the other promotion for opening a credit card.

I order 2 bags of rock online for delivery. Within a minute of receiving the acknowledgment email, I noticed that the delivery address on the order was wrong - a different city than I live in! I went to the website to cancel. I followed instructions online that said go to my "orders" and hit the "cancel" button. I went and found no such thing. Logged out again and again, looking for that button and it is just not there. Then I called the phone number that is provided as an alternative. I couldn't get anyone to answer the phone and there was no prompt for cancellations.

Bought washer and dryer but they didn’t install it the day they delivered because part is missing. But the parts they need is inside the washer. Call them to tell them the parts are there and they have to come back and install it. Delivered Feb 26. Told me they will come back Feb 28 but they didn’t and no phone call to let me know they’re not coming. Call them again and said they are busy so the earliest will now be Mar 5. Had to cancel my appointment so somebody is here but no call. They should have not told me that they can do it Feb 28 and then tell me they are busy. Very poor customers service. Never again will I buy from Home Depot. They give you the runaround. I have to pay $4 per load on a coin laundry because I couldn’t use the washer as if it is our fault that now we have to wait for them to come.

I ordered $2200 fence panels online. The delivery was super slow. They gave you an estimated delivery date range, which was 2 weeks away. And they couldn't even honor that and put out another one week delay. I would Never deal with Home Depot again. Customer service was terrible as well. When I called, I was told there is nothing they could do and there was nothing wrong with the process.

The website developed for commercial card services has to the most aggravating and user unfriendly site that I have ever encountered. If they put 1/100th the effort into making the Contractor Card service web page, as they do the retail advertisement sites it would be a thousand times better than what it is now. My typical response from this web page is copied and pasted directly from the website. ("We encountered a problem processing your request. Please try again later".) It’s like the Card service department wants you to miss payments and get charged late fees. IMO! Anyone Else feeling the aggravation?

Bought an item online. Realized it was nearly double the price on Amazon and Lowe's website. I went to cancel the order online just a couple of hours after the order was placed. After being on hold, I was connected to an agent who told me cancellations can only occur within 15 minutes of placing the order. Seeing as how I was on hold for more than 15 minutes this is a useless policy. Will be using Lowe's, Amazon or a local Mom & Pop retailer for my construction needs from here on out.

Went to Home Depot for a shower installation and it took 3 months to have it installed. We never received an order confirmation for what we ordered. It cost $10,000 and everything went wrong. They didn’t measure correctly, parts were ordered wrong, they didn’t remove the existing tile, they fell through ceiling. I'm missing things! I complained and they said there is no justification to my complaints and thanks for shopping there! Absolute construction was the installation company and I feel like I was cheated and received cheap parts because they thought it was under bid. I will never shop at Home Depot again and I don’t think they even care. Hell, they got me for $10,000 so why would they. Bad business!

I ordered a kitchen sink through the online order system as the store did not have one in stock. The sink arrived CRACKED IN HALF! I called the customer service number and spoke to the online customer representative who was EXTREMELY RUDE! She never apologized for the issue, only argued with me about what I ordered despite providing her with the order number and then gave me three options: leave the sink on my porch all week since they won’t give me any dates or times for pickup, or I can try to load the heavy sink into my car to take it to a store location or UPS store. Really? Now I have to try to figure out how to get this sink somewhere, or leave it on my porch for a week, she continued to be very condescending and when I asked to talk to a supervisor she left me on hold for 20 minutes! I will NEVER purchase another item from Home Depot after this!

So I went to purchase an over the range microwave oven. They had a great deal on a Samsung. It was marked $242 ($200 off regular price). I told them I would like to purchase it. They said "we do not get them in stock, any of them ever. You have to purchase it with shipping. Shipping is $75." I told them I don't mind waiting for it to get to the store. They said they do not get them to the store, they only ship to your house and it's $75 to ship. This made no sense to me. I could understand if they ran out of stock or I had to travel to another store, or I had to wait a week to get it delivered to the store at no cost to me except the advertised price.

Put a downpayment on siding for my home. Five months three start dates and no siding. I called HD to complain. They told me the job had been cancelled but never contacted me. They said they would refund the deposit and that has not happened either. When I call them I get transferred to a voice mailbox that has a message saying the mailbox is full. How do these folks expect to stay in business. How did they ever get to be #1 in the industry?

The installers that were hired to put in our windows were completely unprofessional and did a lot of damage to the inside and outside of our home. They arrived 5 hours late and left my home in a total mess at 9:00 pm so some of the damage wasn’t noticeable until daylight the next day. Our nightmare started on October 4th 2018 and we are still fighting with them to get this resolved. Still haven’t had a final inspection. Totally disgusted with their services and the quality of work.

Applied for a credit card from Home Depot. they promised to give $100 for my first purchase of $1000 or more. They were supposed to send me a coupon to be applied to my order which they never sent. Spoke to Adrian from customer resolution team. He was very rude & basically said, "We can't help you go talk to nearest store."

I called for pay off on my account & was quoted the Balance. My bank issued the check for the amount I was quoted & is shown on my statement! I called because I can never get in my account online! The auto voice said the account was paid off, but there is a balance of $43.07! How can they do this??? I refuse to pay. They said write a letter to dispute which means more time to apply more interest to a paid off account! This is total crap! I will never deal with them again!

Due to a lack of in-store choices on a replacement sink for our powder room, we had to order one online. The one my husband chose with a very nice design to it was not inexpensive and there was NO indication that this sink would not fit into a "normal home powder room". Even in reading the specs, there was nothing that led us to believe that this sink sat so close to the wall that the current plumbing would not fit into it correctly. The main pipe coming into it would have to be cut down to fit properly and the drain stopper both rubbed on the inside and dug into the wall behind it.

This is the 3rd or 4th time in the past couple of years I've gone to Home Depot for something and either needed help with it or help finding it, and got NOTHING!!! Their employees are unprofessional beyond description, as they totally ignore you!! They turn their heads the other way as they pass you, or jump on their phones and pretend to talk to somebody, or run in the other direction!!! One woman saw me coming and literally dropped the stuff in her hands she was putting on the shelves and RAN AWAY!!!

I was shown products which were to be installed from the salesman's case. These were not brought to my home but another product was. When speaking to the salesman (Erik) on the phone, he lied stating I misunderstood him. He was a con. I'll never use Home Depot nor High Definition Bath Solutions again.

Home Depot customer service is horrible and they talk down to you like you're an idiot. A 23 day processing time for a product that was ordered online and being sent to a store is ridiculous. What's even worse is you can't cancel an order after an HOUR! I will never order anything online from Home Depot again. With how I was treated I may never buy anything at Home Depot period.

I live in a remote part of Colorado, so I was happy to see the Home Depot home delivery service. Initial delivery estimates were between 8 and 12 days, which was acceptable for my project. After twelve days they revised it to 15 days, and after 15 days they revised it to 19 days. Online tracking now shows that a delivery date cannot be estimated. I have not received any communication from either Home Depot, Estes Express trucking, or the final carrier RAC Transport. The online help desk at Home Depot for delivery could only tell me what I already knew. Now my project is on hold and I may miss an important deadline. I haven’t seen delivery service this poor since an IKEA purchase. Next time I’ll order from Amazon.

Ordered fridge a month ago. They initially showed up and would not come in the driveway. Drove away and had the scheduler call to say they took pictures (unauthorized) of our driveway/home and could not make it down - despite us receiving a UPS and a USPS delivery around the same time. Scheduled for following Friday and same thing happened again...and again with unauthorized pictures. We had been told when scheduling this that they would be able to bring down on a carrier if they wouldn't drive. The driver refused. When Home Depot was contacted they stated they can only deliver on Wednesday or Friday. They could not schedule a time despite us pointing out how many days we've already taken off already.

Their return policy is the worst in the industry. They seem to know items might be defective but still sell them to the customer. I recently received a washer and dryer. Both didn't work right and both are damaged, they have big scratches on the sides and dents. The washer does not wash clothes. The clothes on top never get washed, they get wet but don't get washed. This new impeller design for top load washers is garbage. The salesperson told me they work just as good. I was going to buy the washer with the agitator and the sales guy said these washers with the impeller design work better. So I took his word and bought the impeller washer.

We bought a hope chest from Home Depot and it came in horrible condition. We had to take it to a carpenter shop and get it resanded, filled and repainted. We put as much effort in fixing it that next time I will just build one.

Very disappointed in the lack of interest management had in Arizona 99th Ave and Camelback. They had my generator 6 months. Finally said they were going to return. They found nothing wrong. Now I'm told it will take a additional 3 weeks to return it from one store to another. They are 6 miles apart from each other.

I went to purchase a hot water tank on Saturday Feb 9th 2019. On most of the boxes it states, that if you call for installation before 12:00pm, you can receive installation. My basement had just flooded and I required service as soon as possible. The sales representative was quite nice and had a fair amount of knowledge on various models. I chose one of the more expensive models and then spoke about the installation. I was told it would cost $215 plus there would be various other costs so expect it to be around $300+/-.

My bank card has been used at the HOME DEPOT 6632 and never been to the location. When you call customer they are very rude and said, "We don’t for IDs because it’s signed." What the... Really. So the Home Depot is allowing fraud? Who else had this experience?

I ordered a disher and just needed a receipt; I went to the HD site. Said my password was incorrect so I tried it two more times, then with it not working I decided to just reset the password, so it told me to get the code from my email and I did, I put the code in and it locked me out of my account. I called the Home Depot customer service. They told me the only thing they can do is make a service ticket. I have a business and cannot work on their schedule of never contacting you. I guess I will start purchasing from Lowe's. Maybe they are not still operating in the dark ages. The site has many problems which they will not resolve...

I had a Home Depot gift card that I needed to add additional money to. I went to customer service department & the lady over there looked at me like a rat. As if I'm trying to steal something. I was told that's not possible to load money into existing card. That's fine, I asked her to check balance of card, she is not even able to answer that and asks me to call 1-800 customer care number. When I ask her give me the number she is like, "I'm busy." What a horrible service you guys are providing to customers in this competitive world. People like me will think 10 times before even returning to this store. Don't show this attitude, else the day is not far when you guys go bankrupt.

Bought new fridge, they delivered to wrong address. So as above the store in Simpsonville SC, had contract delivery people that took my new fridge to wrong address. This is second day without any fridge, and no answers because whoever they gave it to signed for it so don't buy from Home Depot period.

On November 9th I purchased a refrigerator, stove, oven and microwave from The Home Depot. They were to be delivered and installed. When the movers arrived they told me they couldn’t hook up the electric stove because the warehouse ran out of plug/adapters needed. They also couldn’t install the microwave because: a) my existing Kenmore microwave was “different from any they’d ever seen” and couldn’t be removed without special tools, and b) the microwave I purchased was too wide and tall to fit in the space anyway

I purchased a washer/dryer from HD on 1/20/19. That very instant, they knew the delivery date was 2/9/19. Despite this, they tell me to wait until the day before to receive the 4 hour delivery window. I call to tell them that on that date, I can only accommodate a morning delivery. Everyone at HD or the delivery company says "we'll make a note, but no guarantees". HD says, no guarantee. The delivery company (Temco) says "we'll look at the note but it is only honored if it works for us". I have spoken with managers at Temco, and supervisors and "resolution center" at HD to no avail. In fact, the resolution center put me on hold (to transfer the call to another supervisor), for an hour, at the point I hung up.

I placed an order for laminate flooring on January 31 and requested that the order be delivered on the Monday the 4th of February. The delivery window was from 6 am to 8 pm. I did not receive a call from Home Depot and made it a point to call them myself. At exactly 7:39 I placed my call to the provided online as this how my order was placed. I explained that no one reached out to me. I was then transferred to the store the product was to originate from. No one there had a clue about this delivery and I was told that my delivery would be first thing in the morning by 8 am (today February 5th, Of course no such thing happened). I paid for a service that was not rendered and all I received was a runaround, a total of 14 hours wasted waiting for a delivery that never occurred. Lesson learned, pick up the product yourself.

Ordered 4 of Home Depot's advertised items online for a home project to connect water lines. Nothing came on the promised delivery date. I called customer service the first time to cancel the order, they said wait 2 more days. After a few days I called again to cancel the order, this time they said it's on back order and if not delivered in about a month they will cancel the order and they could not cancel the order because it's under processing at the time. A week later they charged my card after sending a false email that said the items are shipped. I've not received any of the items. I feel I've been robbed by Home Depot.

I actually never received my order. I placed the order on HomeDepot.com, my credit card was charged, and I received a confirmation email with order number and delivery date. The evening before the expected delivery I realized I hadn't received a call so I checked the order and it showed that there was no actual "Delivery by" date, just blank white space. When I called, the CSR spent quite a while researching but could find no record of the order. She told me I had to call the local store in the morning. Of course, the local store is operated separately from HomeDepot.com so they had trouble helping me and wanted me to give them all sorts of info instead of just looking it all up.

Contracted to replace old roof in Summer of 2018. The work was completed in good time, with some residual trash but minor. That part is okay. At time of quote I was told the work comes with a "lifetime guarantee." The first big rainstorm found a leak right over my living room couch. I have been trying for over a month to find someone, anyone at Home Depot's service department who will ANSWER THE PHONE, let alone actually address the problem that is quickly destroying my ceiling. So, what good is a guarantee if the contractor will not answer the phone or actually deal with installation issues? DO NOT let Home Depot do your roofing!

Please be aware of the products “On Sale”. I purchased a Samsung Refrigerator on 04/2016 and doesn’t work anymore, after 32 months... the guaranteed was purchased too, they told us the Samsung refrigerator is not fixable, and gave us what we pay in a gift card. How disappointed I feel... I trust the store Home Depot of course. I don’t care for the gift card. I don’t want to purchase here anymore. I lost my time, my delivery money, the process for the claim takes forever and there’s no one to talk about this at the store in Sun City FL where we did the purchase. Please please do not buy anything on sale. Price means is defective or has a recall. This store is not honest at all.

I displace multiple orders for my garage organization items from Home Depot online shopping portal. I have very bad experience with my orders. My ship to store order for garage cabinets was showing 4-5 days delivery at the time of order. Even after 12 days no change in the tracking details. Also their online tracking details are not accurate. Continuously followed up with the Home Depot through online chat, their executives tried their best to update the status but unfortunately their sluggish computer systems and process doesn't allow them to provide me the right details, I was asked to wait for 2-3 days so that they can create a case. When I call the store they just escape saying they haven't received the order, ending me nowhere.

Home Depot does not stand behind the consumer on known defective appliances. The refrigerator I purchased in 7/13/13 and paid $3000.00 has a 10 year factory warranty on the defective seal system. Yes, you guessed it. SAMSUNG! Every tech their call center sends is not CCF Licensed and will not work on the unit. The Model number is RF32FMQDBSR/AA (that model number stands for "pure engineered garbage". Home Depot's salespeople have heard it all and have shared with me they secretly try to steer customers away from them in 2019...

Bought $9,000 dollars worth of blinds 10 years ago from Home Depot. Went to store on Jupiter and Walnut in Garland Texas to get slats cut. Waited 20 minutes after they paged someone from the department. Never came. I found an employee from that department standing around. After 15 minutes of him trying to cut the slats he went to find someone to help him. Fifteen minutes past he never returned so I left went to Lowe's had them cut in five minutes. Never shop again at HOME DEPOT.

I purchased custom made blinds in April 2018. They were installed in May. The entire structure fell 7 feet 4 months later and was damaged in the process. Another month and they were finally removed for repair. We are now three months after that at January 27, 2019 and they have yet to deliver the ‘repaired’ blinds. Numerous Phone calls, emails and letters to the President have resulted in nothing but vague updates “they’re in manufacturing." I’m without my blinds and I’m out $1400. I don’t think this even comes close to customer service.

Placed an online order and they offered promotion to apply for card to save 100 so I did. However I did not realize there was a page Two and I was 40 dollars away from the amount, I immediately called when it did not apply the savings and was assured it would be on my first bill, when it was not I called and then I was told I did not spend enough so reading the terms that were hidden I read, "Save 25 off your first purchase of 25-999" and had to request a supervisor and after I spoke to Mikala the supervisor of team ABH07 who said they can’t even process the amount I qualify for so explained I would not have opened card. LIES and DECEPTION.

Worst customer service ever! They are deceiving people by offering products that are discontinued by manufacturers. They accept orders via credit cards for discontinued products and keep delaying the order. They even send delivery confirmation but no one shows up. Make customer go in circles and after a month when customer questions about the purchase then without giving any answers they process your refund. There is no one who could question the company that how are they managing using people money such way. If they are doing this with 1000 customers - must be profitable business just to hold onto the balance and earn profit on it. And in return tell customers you can go do whatever you want. I am super surprised that they are able manage this way of business in Canada.

They told me one price in the store. There is another price on the contract. When I called to corporate managers. They said the price I was told in the store is the price they have also. But they're not willing to send me the contract they are looking at. The salesman told us that delivery will hook up the water line. Delivery said they won't. Delivery said, "The salesperson just told you that to make a sale."

Spent over $3,000 to buy flooring and baseboard from the East Wichita store. During the process I was told by two different employees at three different times that I also had to remove the casing from around the doors. This seems strange to me hence the reason I asked more than one person and more than one time. In fact the casing did not need to be removed and you can't properly install the baseboards unless the casing is up first. When we asked about adding installation of the casing to the order were told that could not be done and we'd have to hire someone on our own. It was suggested we talk to the installer to see if they could/would do it. Keep in mind that but for the Home Depot employees telling us the casing had to be removed we would not have spent time removing it and money buying new casing.

We recently purchased a new washer and dryer from Home Depot. We were busy with work and after delivery and installation the technician ran the washer through a cycle with no clothes in the washer. He said it seemed to be running just fine. We were busy with work and it did not seem that there were any problems, so went about our day. About a week later, when we had some spare time, my husband decided to do a load of wash. The washer would not drain and spin at that time. Not sure if he ran the washer correctly and on the right settings, he requested that I do a load of laundry to see if this was just a one-time event. It was several days before I was home long enough to run the load and see how it was performing. Again, the washer would not drain and spin.

I purchased kitchen faucet through Home Depot, ARS is Home Depot recommended plumbing company, we started working with ARS. ARS is very bad at scheduling an appointment. ARS didn't call us back to schedule. After we called to schedule the appointment, ARS changed multiple times, canceled the appointment 30min before the technician supposed to show up. Very bad management! Do NOT use ARS through Home Depot.

Yesterday I was at The Home Depot and one of their contractors told me to leave because it was a “man’s store” (after I asked where something was, mistaking him for an aisle employee, and then apologizing for the mistake). He then found the item and threw it on the ground in front of me. He also called me a ** four times (when I made a point that a woman can handle themselves in Home Depot and that I thought he was out of line). Multiple employees saw this exchange and stood idly by. I tried to find my boyfriend and the manager came up to me with two other men (my back towards a shelf) and told me that he is a contractor for them, a regular customer, and that I could choose to not be upset about it.

I went in paint department. Stuff all over the floor. Associate just walking past it. Ask a price on a trash can that had no tags. The girl at self checkout said, "I don't know." You have to find someone to help you. Got stuff from plumbing that was expensive and paid for it. Went to leave. The alarm went off. She said, "It's fine go on out. That's how you have theft. No one checks it. My overall experience at this store is horrible but store #4660 is very well maintained. David ** is a pleasure to ask questions always. Has the answers and willing to help.

Our experience with Home Depot started good and ended good. But months between start to finish was not. The installer came out and measured for the door, we then went in on Oct 28, 2018. We were told it would be 3wks and our door would be in. I was waiting for a call or an email and when I still hadn’t heard anything 4wks after placing the order, that’s when it all fell apart.

HOME DEPOT WHERE IS MY DISHWASHER? A dishwasher was purchased at your Mobile AL store Schillinger Road on 12/8/2018 Order no **. The same was to be delivered and installed on the 2nd of January, 2019. The delivery guys came and said they cannot install the dishwasher as they did not get something (I do not know what they forgot). They went back with the dishwasher and said they will come on another day. The next day for the delivery was the 7th of January 2019. They came in and they went to stop the hot water line and broke the knob of the stopper and they said the pipe is slightly leaking and hence we need to get it repaired. They took the dishwasher with them back. The same was repaired by us through another plumber and we called the delivery office to come and install the dishwasher.

I ordered a pool table from Home Depot. Wrong delivery dates were confirmed 3 times, I waited home for the delivery and nobody showed up. When I call customer care, they say, "It's some third party. We can't do anything." When I tried to reach third party, they said, "You placed an order to Home Depot so talk to them, we can't do anything." Finally, the delivery arrived. BUT the driver wanted me to give him a helping hand in taking down 576 pounds heavy table from his truck. He said he will take it down and will leave in on the road where his truck is parked, it's my responsibility to take it in from there. When I told him I can't do that he said it's not his problem.

Ordered online tub faucet set on 15th, email states delivery in 2 days from another Home Depot store. Set up installation on 3rd day of ordering. On expected delivery date email comes that would be 21st on 21 receive 23rd. When speak to customer service told that it was within delivery dates allowed. Doesn't matter that installation of product was rescheduled 2 times with no shower for week. I won't use Home Depot for emergency products again. Can't count on them.

Sally at Greenwood Village Store Colorado - She has no customer service skills and is beyond rude. Rolling her eyes as she checks customers out. She always has a sour look on her face like she hates her job and people. This location (Greenwood Village Colorado) is overall a great store with wonderful employees. Pro desk Sally is the exception there, and not a good one.

Falsely accused of theft - On Friday January 18th, 2019 I went to my local Home Depot store located at 15655 Roy Rogers Dr in Victorville, California. I went to the toilet seat section to make a purchase. I was then approached by two men, one whom appeared to be ** and Mexican (Store Manager) and another ** associate. They then said to me, “One of my associates pointed you out saying that you had a whole bunch of cleaning supplies and denied showing the receipt of your purchase.” They then asked me to leave and told me that I can no longer shop there. I then proceeded to tell them that this was my first time in the store today. The manager then stated that he will check the cameras.

We’ve built our new home and used many departments and interacted with several associates! Dan did our kitchen layout to perfection. When it came time for Appliances, we were fortunate to meet French who also help us with our selections and Stephanie, Kenny, Robert were some other associates that just go out of their way to help!

Do not use Home Depot for anything! I contracted with the company to renovate my kitchen. They said it would take 3.5 weeks. That was two years ago. The contracted backsplash has not been done, though paid for by me and they have refused to do same. They lied to BBB. The project manager at the Chicago Lincoln Park store tries to use a 'sexy' voice and lies, does not schedule per promise. Countertop did poor work and does not do backsplash any more in spite of their arrangement with Home Depot. Horrible cheating, corrupt company. Will not complete contract or refund money paid. DO NOT USE HD!!!

I recently received a call from a woman who insinuated that she was with Home Depot and she was calling about my recent dishwasher purchase. She then asked me if I had ever had my water tested. That's when I knew she was not with HD and was only trying to sell me an expensive household water filter system. I also recently had a bad experience with another water filter system sales person who showed up at my house, unannounced, at 7pm. He claimed that I had made an appointment with him to have my water tested and that he was with HD. I did NOT have an appointment with him and he was not with HD. He tried to sell me his water filter system and was rude and insulting when I told him I was not interested, he just could not understand why any intelligent person would not want a water filter system.

I called two different Home Depot's to find out if they had a product that removed concrete from car paint. I was transferred and passed around 3 times on both calls and then the call was sent back to make another selection. Nobody took accountability. Will make sure I give my business to Lowe's or just order it online through another company.

I bought a Home Depot $100 gift card at Fred Meyer in Auburn WA. When I went to use it at Home Depot the cashier told me there was no money on the card. I had the receipts and original packaging from Fred Meyer. Even with receipts Fred Meyer was not very helpful. Over a half hour on hold before talking to anyone. They are understaffed. I scanned all receipts and was promised a call back within 24 hours. A week later I called back. Another 45 minutes on hold. They looked up the claim number and I was informed the card was used in the Covington WA Home Depot. The card was still in the original packaging and in my safe on the date it was used. Home Depot told me they would get back to me but never did. I went back to the store and one manager told me to file a police report. Another manager was a bit more helpful but hasn’t come up with a solution. I’m out $100. Beware of gift cards. Somehow others can use them even when locked in a safe.

Bought their brand name table and chair set. Chairs rusted in first year and table rusted and peeled in second year. No warranty after two years. They said to pint the affected areas. Tabletop was all welds and rusted. Don't buy this cheap product.

Received a letter from Home Depot that they were unable to refund my money for a furnace where their agreement states in the warranty they will correct or replace each defect and refund the full purchase price. Customer service sent a letter offering me $1000.00 if I signed a settlement and release agreement for a final resolution of this matter.

I chose Home Depot because they promised and confirmed multiple times that they could deliver on Saturday. I called 2 times ahead to confirm delivery. Saturday comes and their delivery service tells me that their truck broke down and they cannot deliver until Tuesday. I reasonably asked if they did not have another truck. They indicated they did not. How does a Fortune 500 company not ensure that their delivery service has more than one truck. I called them to ask if a neighbor and I could come pick up the washer with his pick up. They put me on hold forever! Then told me they only allow pick-ups Monday - Friday. I searched online, found the same washer at Lowe's for $100 cheaper, bought it, picked it up same day. Cancelled my order with Home Depot. I was the only one to find a solution, Home Depot and their delivery service did nothing to help. Never shopping at Home Depot again. Done!!!

NEVER BUY APPLIANCES FROM HOME DEPOT!!! Purchased 11-28-18. Delivered 12-26-18, damaged my walls, broke my big mirror, and my mirror clock from slamming the stuff up against the wall. Refrigerator was damaged so they rescheduled for 12-29-18. 12-29-18 they never came, so I call. They said, "Oh no. You're scheduled for 1-05. 1-05 at 5 pm I call and say it has not come yet. They tell me, "Oh your appt is 5:45-8:45. 9 pm guy calls and says he will be here a little over an hour. I said, "Are you serious??? It's gonna be 10:30 pm when you get here." He say, "** you. Now you're not getting it. Call and reschedule." I then go to Home Depot 930 pm and of course they do nothing.

Been a long time Home Depot customer and used to prefer them over that other major competitor, but times are changing. Went to our local Home Depot here in Sevierville, TN for several days in a row to buy kitchen cabinets and other supplies. I guess if we hadn't been exposed to them so frequently, then maybe the experience would have been better. In general, this store has almost nobody with the ability to help you. Oh, they will ask if they can help you, but if you say yes you might as well have kicked them in the teeth. You can see this almost ghost like expression come over their faces and the look similar to a deer trapped in the tiger cage.

Crappy change in their vets discount policy. In the past if you showed a drivers license with the vets "V" on it or the Department of Veterans Affairs (VA card), then you could get the 10% discount. Now you must show a VA card that shows you have a service connected injury, are retired military or on active duty. So if you were in for one month and went insane and got a medical discharge and VA card, you can get the discount. But if you served your country for 8 years and got an Honorable Discharge, you get no discount. I have no service connected injury, I'm not retired military or on active duty, but I did put in 8 years in the Navy with an Honorable Discharge, but Home Depot does not care. Lowe's does. From now on, only Lowe's for me. So long Home Depot.

Tried to notify homedepot.com about fraudulent charges on my account, and they said they could not give my money back, I would have to wait for my bank to take care of the problem, which will take a week or 2 to get my money back. In the meantime I will have charges hit my account that will cause me to be in overdraft status. SUCKS!!! Since the charges hit my account today, you would think you could back off the charges today!!!

Went in store to pay for my dishwasher, was told that it could be delivered three days later. Got a call the night before, and the delivery window was 5 to 7 PM. Got a call at 6:30 PM saying that they were two hours away. Got behind on some stuff. Understandable! So I went out to dinner. Got a call right as I got my glass of champagne. “Five minutes out!” What the hell? I frantically texted the number and said “Why are you so early? You told me I had plenty of time.” They said that I must have spoken to a different person. What? I rushed home, leaving a dinner and expensive drink. NO. ONE. WAS. THERE. I text and said “Where are you? I’m home.” They said “Eating dinner.” Seriously HD?! I hope you see all of these reviews. You are pathetic. You choose crappy delivery services to save a buck. ** you and thank you for losing a good customer.

I applied for a Home Depot project loan. I was approved and received my card within a couple days. I was told the card was activated so I went to buy paint and other things for my project. Upon checkout my card was declined. I called customer service to see why and the card had to be activated. Ok that’s fine. They needed to be sure of my identity so they called my cell phone back. They started to ask me a bunch of random questions about my family and my mortgage.

I have waited around 3 days for the delivery of a barbecue peppered with phone calls to both Home Depot and the shipping company, OnTrac. I have never been able to get through to anyone at OnTrac. I am now on hold to Home Depot on hold for past half hour as I write this. I can't even cancel my order...but I eventually will.

I can't say anything about the Frigidaire range itself because, even though it was purchased and fully paid for at Home Depot on November 23, 2018 and delivery was estimated for December 7, it is now January 5, 2019 and it still has not been delivered. First delivery failure: the evening before delivery day, December 5, we had a robo-call telling us the range would be delivered between 12:45 and 4:45 and the drivers would give us a call about a half hour before arrival. This didn't happen. Around 2 PM the drivers called from the end of our driveway, saying they couldn't get up to the house because the driveway had to be plowed and sanded.

I chose Home Depot to install and to purchase carpet as guaranteed free furniture moving, free old carpet removal and to haul off. Free carpet installation. I had to pay for carpet upfront with only a few select choices if one needed installed in their quick installation special. They were to install in one day. It took 2 days and was about one week past the original latest install date. One installer was definitely intoxicated. They pushed the carpet out an upstairs window damaging the storm window. They pushed a empty bookcase instead of lifting it breaking it beyond repair and hid it in an alcove, I discovered after they left.

On Nov. 23, 2018 (Black Friday) I bought a range, refrigerator, over the range microwave and dishwasher (all GE which I will never purchase again either). Initial delivery date was Dec. 14th, 2018. The evening before I received a text that delivery has been postponed to Jan. 2nd, which totally ruined the holiday celebration at my home since everything had to be cancelled as I had no appliances in the house.

I'll make this quick and simple. Home Depot's sub-contractor, crew2, broke my countertop slap upon delivery. Called customer service and they blamed the installer. They said it'll take another week before they can get a replacement. So here I am with no sink, no kitchen!!! They did not attempt to offer anything to make up for the loss! Kept saying they'll call me back with more info in two days! I tried asking to speak to the manager but they ignored my request! Nobody there gives a **! Do not fall for the low price of installation or you will pay for it another way!

DO NOT GET THIS CARD!! We were duped into applying for this card by Home Depot giving a large credit on the purchase. Well, wouldn't you think if we had a balance left that we would have a received a statement saying so? NOPE! Only because we receive a monthly statement on inquiries etc. on our credit did we see we had been reported for being 30 days overdue of a $4 payment, now doubled to $8. Forget trying to find someone to talk to by searching online. I was transferred here, there, everywhere and back again. Certainly took more than $8 worth of my time.

1/2/2019. Buy kitchen appliances ANYwhere else. BUT. HERE! I updated my kitchen last year-December 2017. (Williams Construction Company, NOT Home Depot!) I have an enclosed space (1960's house) for my fridge. I took the specs to the kitchen designer. She shows me one that will work. Delivery came as scheduled, it didn't fit. I left the old 20+ year almond-colored fridge in place. Decided to try again this year. Worked with Ellen in Appliance dept. and found a fridge with the right specs. It gets delivered, put in place by Barlow's, Home Depot's 3rd party delivery service. I sign the paperwork, they give me the warranty info, etc.

On December 12, 2018 my wife and I visited The Home Depot located in Foley, Alabama to purchase a few Christmas items. Upon visiting the store we were excited about getting a few Christmas decorations. Went to the self checkout and I checked my items out first while my wife was behind me using another self checkout. I completed my checkout and was ready to leave the store once my wife was finished. Well, upon looking back to see where my wife was I noticed one of your employees was holding her up while the employee was cutting open and inspecting one of her items in her cart.

We ordered a dishwasher online via Home Depot over a month ago. When we ordered it we were given a delivery date that was 2 weeks from our purchase date. We were given a 4-5 hour delivery window that we stayed home for. Were told we would be given a call 30 mins before delivery. Delivery window passed and no call. We called Home Depot and they told us our dishwasher wasn't even delivered to the warehouse yet so couldn't possibly be on the delivery truck. Major miscommunication on their part. We were given a 2nd delivery date with no delivery again. The delivery company called and told us our dishwasher wasn't even manufactured yet! We called Home Depot AGAIN. The 1st customer service representative said they couldn't help us because we ordered our product online.

This is the first online review I have ever made and wish I had read the other reviews on this site before purchasing an appliance from Home Depot. I will NEVER shop there again. They scheduled a delivery, notified both my daughter and me of the delivery date/time (in fact still have it as today in their system when I call their automated system)... I’d still be waiting at my daughter’s house for a delivery if I hadn’t called to request they call me (rather than my daughter who is out of town) with the 30 min notice they told us they would give us.

Home Depot online store sucks, their shipping company is the slowest delivery company I have never seen. I think they use a turtle to ship items. Four times this week they have changed my pick up day. When you buy online is because you need it not to wait forever. It will be my last time buying online. Better use Amazon.

You have absolutely lost it. When you send the wrong finish for bathrooms, make it right. Don't blame the vendor. And for pro accounts offering a 10% discount and or waiving shipping is an insult! Get your act together. You sent all the wrong finishes. When I called them, they said, "We will give you a 10% discount if you keep and install the wrong finishes." ABOMINABLE. Time to buy from Lowe's or Wayfair or Build.com.

Horrible customer service. I am surprised that such a big company do not care about the customers at all. They are not looking to solve the issue at all. They procrastinate and wait for you to call them. I literally call them every single day to get my money back for the item that we bought, but the company did not even bother to install it. Seriously, they did not mention that some parts were wrong, or too short or whatever. The installation crew just left without saying a word. I paid for all parts, and I did not receive all the parts. Now I can't even receive my money back! They do not deserve a star, I am so disappointed with the service provided. I will not recommend this store to my friends and family.

Made a purchase using the Home Depot card on an "Interest Free Promotion", no interest charges if paid before expiration date. One month prior to deadline made a minimum payment to revolving balance then made separate payment in full to pay off the interest free balance and called them to verify the extra payment was applied correctly. Two months later find out they said promo balance wasn't paid on time and was charged about $400 interest then plus another $400 error that was added to the bill which no one can explain.

While I can't hold Home Depot accountable for the product quality itself, their lack of customer service was truly Astounding! Do NOT EVER purchase anything of any importance through homedepot.com because getting answers on it will be a runaround and when you try to reach out about the problems, you will be disconnected and hung up on simply because no one wants to deal with the horrible service that you had. This is NOT customer service. Could not get answers from anyone when my products were damaged and not getting delivered, had to wait for refund and then reorder and deal with getting the same price I originally ordered, they split up my order in small orders and messed up the financing.

I recently attended Home Depot correlated with a very unique Electricity Self-Centered item for being attached to a Touchable Lamp. The specified representative was very caring while being very personal, and for fully spending many oncoming minutes including few others for finding this item. He acted very personal, and I fully like that style every time instead!!!

I have called three times about this wrench sent from Ohio that I did not order. They want me to find the charge, without the date, when I did buy some Thanksgiving decorations. They will not tell me if a card has been opened in my name without a phone number. I would actually think the billing address may be more important. Anyway I do have more than one number and apparently, being northern I talk “faster” than the rep “can type”. This company in the US has caused a lot of worry when my mother has been recovering from a stroke. I shall go to Lowe’s or Menards in the future. Good luck getting any money if someone opened a fraudulent account. You guys just really need better help over there.

We purchased a dryer last week and the delivery service was terrible! (Feel free to skip the details and read the punch line at the end.). The day before arrival, an automated service left a message saying that the appliance would arrive between 12 am and 12 am. (Now that's a long time window!) We were also told that the delivery person would call us approximately 30 minutes before arrival at our house. I called Home Depot to inquire about the long delivery window. It was difficult to reach a human being when office hours were closed after 5 pm. After being told that the delivery window was 12 pm-4 pm, I took time off work to be at home. When the time window passed with no phone call, I called dispatch again and was told that the window was shifted to 2 pm-6 pm without notifying me.

We purchased a refrigerator for my 91 year old mother for Christmas. It died a week later, and we discovered to our surprise and dismay that the normal return policy does not apply - they will not accept returns after 48 hours. Yes, you read that right - 48 HOURS! Lowe's guarantees their appliance for 90 (NINETY) days! Who knew that the regular return policy at Home Depot does not apply? We tried to use the manufacturer's warranty, but they refused to support their product either. They repeatedly failed to show up for appointments to repair it, and did not bother to call. Home Depot does not care a whit whether this appliance works or not, or whether we get assistance from the manufacturer. Read the fine print, folks, before you buy an appliance from Home Depot. Forty eight hours. Period.

Went to Home Depot in Cadillac, MI on 11 28 2018 to purchase a refrigerator and stove because my refrigerator had stop working. Made the purchase of both and was set up to be delivered 12 10 2018. The day before the delivery got a phone call saying it would be now be delivered on the 21st. Well the 21st has come and did not receive any call about delivery so I make some phone calls and come to find out it will be the 27th of December before it will be delivered. I very disappointed and you can bet I won't be doing any more of my business with them. No reason it should take a month to get your appliances that you are in need of. Just a little suggestion. Don't buy appliances thinking you're going to have them when they say they're in stock because it probably won't happen!! I've been going through Home Depot reviews and apparently I not the only one this has happened to.

I will never shop with Home Depot again! Not due to their products but due to their EXTREMELY terrible customer service. During the process of canceling my order (before it ever shipped and my card was not yet charged) not only was I rerouted to 4 different representatives, but none of them were helpful in canceling my order and I was told I had to wait another 24-48 hours before it could be canceled. I received email confirmation of my cancellation the next day. Then, 4 days later, I received a shipment notification of the ordering had just canceled as well as the charge being applied to my card due to shipment.

Purchased a microwave last week and had no difficulty with the purchase. Was eligible for free delivery and I paid extra to have my old microwave removed. I was asked if I would like them to install the microwave and thinking this was part of delivery said yes. The delivery went well and it took the delivery people less than 5 minutes to install. I was horrified when I realized that I was charged $99 plus tax for this 5 minute installation. Did not require any additional visit apart from delivery person who did the installation. When I spoke to the assistant manager at the El Toro branch he tried to blame the delivery service. I believe Home Depot should be responsible for negotiating reasonable rates for installation. This was the last time I make a purchase at Home Depot.

I purchased a washer, dryer, and stove at Home Depot in Farmington, NM. They were delivered today. The dryer was covered in styrofoam and plastic....when uncovered you could see two large dents on the top. Obviously the styrofoam was intended to mask the dents. Home Depot said to return it and a new one will be delivered on 31/2 weeks. As the dents were there when it was disguised with foam I felt I shouldn't have to wait that long for a replacement. The store manager said they aren't responsible for damaged goods. They couldn't even guarantee the replacement won't be damaged. They only sell the merchandise and are not responsible for packaging. Home Depot claims their goal is a happy customer but only if the customer agrees with the store.

Home Depot on Indiana Ave in Riverside California has the most inexperienced, inconsiderate, unprofessional and rude Manager named Letty (Leticia). I purchased $389.00 in tile pieces to be used for a wall backsplash last month, November. Upon my return of two sets of unused tile pieces, I encountered 2 store employees working in the customer service/refund department (Lisa and ?). They could not find my order in their computer (same computer the order was purchased from inside Home Depot) and had to call the Store Manager, Letty (Leticia).

Ashmont 54 in. Freestanding Electric Fireplace TV Stand in Aged Oak. I ordered this on December 7th planning to have it installed for the Holiday Season. Delivery information from the Home Depot website stated that it was shipped to the freight company on the same day, December 7th, and would be delivered by Fast Mile Freight today, December 17th. I called Fast Mile Freight and was told they had no record of the delivery. I called Home Depot, who in turn also called Fast Mile Freight, and was first told that it was never delivered, Home Depot contacted a supervisor at Fast Mile Freight and confirmed that it had arrived there on December 10th, but no one knew where it was located.

We purchased a GE Profile gas range after my old range died at the beginning of December. It is a beautiful range but the first time they delivered it, the side was caved in and badly damaged. We refused delivery. My husband spoke to their head office and they said that they would give us a loaner as they could not give us a delivery date for our range. The delivery people brought back the damaged range for us to use and in the process damaged the hardwood floor on our stairs, dropped the “new” range in the driveway and left it here. We paid to get it all hooked up and I went to turn it on today. It doesn’t work at all! The stove top works but not the oven. My husband went back to the store to cancel the order and they wouldn’t help.

So super impressed (sarcasm???) of the way Home Depot does business. So here’s what happened... Our stove went out 2 days before Thanksgiving so on Wednesday November 21 we went to Home Depot to buy some new appliances. Not just the stove but the whole package which even with “Black Friday“ deals is still expensive. Ok so we’ve got our stuff picked out and purchased (which by the way took over an hour??? Mind you we had already had everything picked out before we got there) so everything is purchased and set for delivery which was set for December 20... a whole month! Ridiculous in the first place but fine whatever. It is what it is.

Can't even review the product yet because after two delivery dates and two failures I have yet to receive the washer dryer. I am at my wits end and am about to call credit card company to cancel the charge and start again with another company. This is RIDICULOUS. Don't walk, RUN, in the opposite direction. The incompetence and insolence is not worth the discount!

DO NOT USE HOME DEPOT CONTRACTORS!!! Purchased an Exterior Door from this Store and needed it installed. After contractor came to my house to measure waited 14 days for the door to arrive at the contractor's warehouse. The door sat in the warehouse for another 15 days before I received a call to set up an installation date to get it installed. Finally when they came to install the contractor complained about how crooked the walls were. My wife was only home at the time and the contractor left when he was done. Didn't say anything to her. When I got home I opened the door and it wouldn't shut. I called back the company and they said to just leave it till they can send someone back to check it out.

They hire only a skeleton crew to do anything. My order had come to the store and was there five days and no one called me. I had to wait forever by the two people that were there helping many others. It's typical of American Business now to hire as few people as they can and make them slave away while the customer has to wait for a very long time.

I bought a washer and dryer from Home Depot. It was delivered and installed. During our first full wash load the machine leaked everywhere, there was almost 2 gallons of water when we cleaned up the mess. I called Home Depot as soon as possible (well within the 3 days) and they sent me to LG to have it repaired. I'm working on FOUR WEEKS since they delivered this defective unit and I still cannot do laundry. BE WARNED: IF a repairman comes out to look at the machine the warranty is INVALIDATED and the unit will NOT BE replaced. I spent over an hour online with their customer service and escalated. This is their policy and they refused to deviate.

Two experiences: One, we bought a Samsung refrigerator, quite pricey and seemingly a good product. Even without hooking it up to a water source, the refrigerator leaks. We cannot get anyone to come fix it in spite of it still being under warranty. Customer service after purchase is HORRIBLE. Unfortunately we didn't learn. We purchased carpet from the Home Depot, price including installation. All we've had from the contractor regarding installation is "it will cost for this, for that. We need this signed, that signed." I've had carpet installed before from another source-problem free. They came, installed and left.

I purchased a circuit breaker at Home Depot and it went bad before the warranty was up. They were absolutely worthless in assisting with the warranty. Basically said, "Nothing we can do," even though the manufacturer said that they would refund the amount through Home Depot. All Home Depot had to do was call the company... I had a name and number for them to call. They refused to help in any way and actually gave me store credit and then withdrew it after taking the part from me and my receipt, marking it refunded. These people are criminals and should be out of business. I lost $80 in the process of finding out how terrible their service is. They are in it only for the money and after they get your money, don't give a damn. I won't ever shop there again.

On 11/13/2018, I had Home Depot authorized vendor, Fast Water Heater Company, to install Bradford White Direct Vent water heater on my condo. The tenant reported no heating on the unit. So I hired electrician to find out the problem. Turn out, the water heater was not installed right, the heating is integrated to water heater hydrojet feature. On 11/20/2018, Fast Water Heater came to troubleshoot and fix until we feel warm air coming. Few days later, the tenant again reported no heating and no hot water.

I ordered online (bathroom vanity as their only mode to order for the size I need). It was said 10 days delivery. I am expecting to get them on 7th December but I was told it will come only on 17th December. I was told by their agent Helen that it will be ready by 7th December but when I followed up, I was told by their agent Soraya that it will be available on 17th. Also, I ordered the vanity light only to found out that it has to be backed order as the item is no longer in circulation. They even have the intent to inform me. I do not know where their call agents are based. They are not helpful at all. Sorry to use this word, they sucks. I asked to talk to a manager but I was told that there is no supervisor available. What kind of call center does Home Depot have? What kind of service you will get from them if no escalation process in place. Online ordering at Home can jeopardize your home repair from them.

Absolutely horrible. To start they deliver my products at my house - it’s broken. Mind you I’ve already been waiting a week and a half to get my oven that I have to cook for my kids. So they take it back do whatever they do. That same day we schedule an appointment for them to be here on the sixth. Time goes by nobody shows up. Call customer service they tell me, "Oh between one and 530." Time goes by still nothing now. I’m being told that my appointment is until the 10th after my product was already broken. You won't to go out your way for your customers and bring something so important. I am highly disappointed and Home Depot and I will never shop with them. Again customer service was horrible. They are not for their customers.

Ordered a Shark vacuum online. After much research, I found Home Depot had a good price. I received notification within a few hours that it had shipped. It was received quickly. Great online shopping experience!

Hi I'm a disabled vet, I've been shopping at Lowe's and Home Depot both for several decades now. Home Depot and Lowe's both offer a veteran's discount however recently Home Depot has a change in policy regarding their veteran's discount. Home Depot now picks and chooses what it wants to give a veteran a discount on with no Rhyme or Reason and the veteran has no for knowledge of what items are discounted what items are not. The response you get from Home Depot is, "Sorry it's not on discount. It's a commodity," I was buying something as simple as a valve for my water heater. Home Depot also puts a cap on the amount of discount that they will give you.

All Home Depot installations do is pass on "leads" to the contractor they signed with. There is no oversight by HD nor do they really even care whether or not the customer receives decent service. All they do is get a cut of the $. The prices are generally higher and no guarantees about the work. Called the Nanaimo BC HD with some negative feedback just around getting a quotation and the "assistant manager" could have cared less. Obviously will run a mile before I contact HD again for any services. Will probably take the rest of my $60000 reno budget to Lowe's as well. Just because.

The people who install for Home Depot is horrible. The guy who installs the doors cancelled twice in the same week after I took off both days and within the same week the people who installing my floors canceled in the same week again after I took off a total off 3 days in a week. I would not recommend these people. Find your own installers unless you have time to waste.

Ordered a two post car lift for $1900 and after six delivery appointments no truck or product. Called to cancel order and was convinced that Home Depot would delivery it for me and I would not have to touch anything. Well truck showed up today with no way to unload it. To make things worse the product was on a smashed pallet and the uprights were beat up and rusty like they sat outside. 800 Home Depot has the worst automated phone system I have ever been forced to use. On phone 20 minutes with idiot on the phone whose computer system conveniently went down and they cannot call out. So why did they ask my number three times. So now I have to call back and navigate the phone system to a human idiot that will have to start this credit process over again. I flip houses so Home Depot will no longer be getting any of my money. IF I TREATED MY CUSTOMERS LIKE THEY DO I WOULD BE OUT OF BUSINESS.

My kitchen designer did a great job, design was well utilized and she listened to what I wanted. The installation was the pits. The cabinet vendor apparently doesn’t know how to ship a large piece! Delivered 4 times each time damaged beyond use. This is even after calls were made to strengthen the packaging. I’m now 6 months without a kitchen. Waiting for countertop and cabinet. Home Depot customer service stinks.

I was told a representative would be at my house at 10 a.m. on Saturday. At 9:15 that morning I received a call from a representative from Home Depot who said they did not need to come out - he had looked at my home online. He gave me an outrageous quote of how much it would cost to insulate my attic. At the time he was also scolding his children in the background who were screaming at him. I asked him to send me a quote via email and it took a second request several hours later before that came in. When I looked at the quote it was for a house had 700 more square feet than mine. He had misquoted completely! I asked him to look at it again and give me another quote and he started texting me. The entire process was very unprofessional. I do not feel comfortable with giving him access to my home much less Home Depot the job. Very very disappointed in Home Depot!

I purchased LG refrigerator and protection plan from Home Depot. My refrigerator hasn't worked for six months. They have repaired for eight times and still same problem. The manufacture technician told us that the first technician replaced compressor without a vacuum pump and not follow steps. But the customer service and case manager are not trust him. Keeping ask someone to repair. I don't how long we need to wait and how many days I need to days off. No result. The protection plan is not protecting customer.

We have been waiting 30 mins to get wood cut. Finally find some staff and one out of the 3 say they can cut wood but he’s busy with a customer so another 30 mins goes by... wow. I’m getting kinda angry.

I went on Home Depot's website to get the pricing for renting a 14" concrete saw. The picture for the tool w/ the pricing showed the blade attached to the tool. The pricing for 4 hrs was $55 so I go to the store to rent it. I get to the store to pick up the saw & I'm asked if I want to rent or buy the blade? I was confused. I asked what the sales rep meant. Again, I was asked if I wanted to rent or buy the blade. So I asked was the blade not attached to the machine and was told no. And that I would either have to rent the blade for $49 or buy one for over $100+. I about lost my mind. I told the rep that the picture showed the blade attached & made no mention about having to rent the blade separately. To rent the entire machine was $55, but the blade was $49, what a scam. No point in renting the machine w/o the blade.

Had 2 orders, one was for installation of floor and delivery of appliances, the Home Depot associate promised that I can move up delivery of appliances if floor installation was done early. Contacted them. The associate was rude who told me he didn’t work for Home Depot that he was a 3rd party and then proceeded to hang up when I told him I would be without kitchen appliances for more than 2 weeks.

I ordered a toilet and wax ring with hardware online at Home Depot. When I went to pick up the items it took forever for them to find it and bring it out. Once that happened the ring and hardware were missing. They did nothing to try and fix the problem. Do not use Home Depot. Customer service means nothing there.

Try Lowe's! Early in the spring of last year, I purchased California Shutters from Home Depot. I was pleased with the product Maxxmar Vinyl Shutters. This past fall I decided to finish off the first floor foyer with the same Shutters. I should preface by saying, trying to get ahold of a representative was unusually hard. I should have stopped there! But, I managed to get an appointment with Trish **. A very pleasant and knowledgeable woman. She outlined several viable options. I opted for a high end product and was pleased with both the product and installation done by Kerry. I did not hesitate to trust these people with the small job of finishing up by matching Shutters for my foyer.

Payment for an item was processed online. When I received a letter of confirmation, shipping address information was incomplete. So much of a hassle to have shipping address info corrected, I decided to cancel order. When I asked when my refund would be processed I was advised that no refund would be processed as Home Depot had no record of payment. Banking records suggested otherwise. Ended up contacting a store manager in person to request assistance (kudos to Jen). Was offered a discount on a vacuum purchased in store, with free delivery. Questions that will forever remain unanswered - Home Depot did not have a record of my payment, I did. Who had my funds during this time? Money returned to account with a note "charges reversed". By whom? Paid with Interac e-transfer. Careless mistake re shipping info on their part, even more careless follow up communications re refund. Not worth it.

Received offer in mail for 24 intrest free for purchases over $998. Spent $3000. First bill came and it's 12 month intrest free, not 24. Customer service said they have no record of a promotion going on at the time I opened the account. Wanted to know the info from the card, which of course was thrown away after I called and got a card. I would recommend you keep any offer with you until the first bill. What a hoax.

When a deal is too good to be true, pay MORE and not shop online at Home Depot. My experience in brief, one word - HORRIBLE CUSTOMER SERVICE. 4 Hour window for delivery came and went without a call, not until we called customer service, taking over 45 minutes to conquer the robotics, did we learn driver was "delayed" and didn't know when he would arrive to deliver our range. NOW MIND YOU, our old range was disconnected in the morning by a HOME DEPOT contractor and sitting in the middle of our kitchen waiting for HOME DEPOT to pick up when they delivered our new range...

Absolutely horrible company. Screw up repeatedly my order, double charged, slow customer service. I choose an option to pay with PayPal (extra layer of protection), representative told me that this option doesn't work. So frustrating.

I recently purchased a sliding door from the Auburn Hills store. Debbie was very helpful and assisted me through the purchase to the install. The installers were professional and polite. Just want say thanks.

Have paperwork with order number and delivery time, no show no call. Was told the truck broke down in the morning. No one called to tell us, lost half day work, now I have to lose more time so they can deliver it tomorrow I hope, not the first time Home Depot has done this to me but it is the last.

Home Depot project loan. I used this to purchase a generator and heating kit. My loan was charged two times for the heat kit and charged once for the generator. It only came to my attention when they tried to charge me for the generator a second Time and I was sent an email suggesting I had exceeded my credit limit. When I contacted the credit company they advised me it was Home Depot not them. When I contacted Home Depot I was given the runaround. I contacted the store where I shop and asked the pro desk to deal with it. Even they could not get a straight answer from homedepot.ca.

I purchased a Rheem hot water heater in March of 2018. In less than 8 months the water heater malfunction. I contacted the manufacturer and they informed me on the part that I needed to repair it. I contacted Home Depot. They do not carry the part to repair it so I had to go back to the manufacturer to order the part. It took 3 days to receive the parts therefore out of water for 3 days. Unacceptable.

Rented a saw and was treated poorly when I returned it. Jacob was talking down to me and brought manager and both were trying to explain why I was going to be charged for a cleaning of dust. $25.00 charge to my credit card. I only had the cash - would not take cash. Kids gave me a give of a blower took out service contract. 3 years old and will now cost me $106.00. Rude and will not ever rent from Home Depot on Milwaukee in Boise, Idaho. Jacob and store manager rude. Cashier was kind.

Contact at Home Depot several times (15 times) to get past due statements from Jan. 2018 thru Nov. 2018. They are only sending statements for Sep. thru Oct. 2018. Why can't they send. Need for court and they will not respond to me. They will not listen to me, and will only send last two months. What's wrong with these people? Can't they get it through their heads. Even asked for a manager, he didn't even send the right ones. I believe they just gave me someone else and called him their manager. Worst customer service ever, considering canceling card completely. Not a good company to deal with.

Worst experience with Home Depot by far. I went in and clearly asked for carpet that met the terms of the free installation, was shown a carpet, took 2 hours to order with the person at the desk, we then set up the measure. Was told someone would come between 8am and 5pm, measurer showed up at 5:30 and was there for 2 hours. I set it up for my home and my mother in law suite attached, which consists of 5 bedrooms, 2 living areas and 2 sets of stairs. Measurer took it upon himself to separate them into 2 orders, which has confused everyone since.

Updated on 11/28/2018: I wish I could give 5 minus star!!! My Hampton Bay Cabinets were first ordered on September 15, 2018 from Home Depot Oxon Hill MD. My original receipt states. That means I been dealing with this nightmare for going on 4 months. Unbelievable!!! I was told their COS was handling this and under his watch the replacement order was cancelled. When you try to call to talk to the manager another customer specialist intervened and assured me that it was being handled!!! I’m at my wits end with this company.

Bought two propane tank top heaters. Both failed within months. Units surge and spit flames out and turn beet red. Wrote a review about safety issues. Commented "Good product to burn garage or shed down or blow yourself up." Got an email from Home Depot saying review didn't fall within their guidelines. Hmmm. Scary thing: Product has 4.5 rating.

Saw an advertised appliance a GE cooktop at a very good price. Advised a Home Depot employee that we wanted to purchase it and she stated that it was only available online. There wasn’t any online requirement mentioned on the item. Went online found the item and the overall price went up almost 25% because of delivery costs. Investigated online a delivery to store option but couldn’t locate one. Contacted customer service who was less than helpful stating the company line that appliance purchases above items above $396 have free delivery. I mentioned that was irrelevant. Try to buy this item at the advertised price. An absolute case of false advertising.

This Sunday Morning (8:30 am) I decided to pick up 2 Christmas wreaths 2 for $12.00 in the Garden Center. The cashier (looking at his cell phone) claims he had no idea where the wreaths were located, so I asked another garden center employee and said they were located at the front entrance. I proceeded to the front entrance picked up 2 wreaths and waited online. The cashier scanned the ticket and came up as $19.95 each. I asked where the 2 for $12. wreaths were located and he said "I don't know." "I'll ask my manager" which did not arrive in less than 5 minutes and they announced over the loudspeaker that there was a Pep rally.

They made an error on my order, took the money out of my account the same day. Now I have to wait 6-8 weeks for a refund check of over $400, at Christmas no less. I guess that they need to use my money to make money. I will never shop here again. Lowe's is just as close and has better customer service.

We purchased our new kitchen cabinets and counters from Home Depot. The cabinets fell off the wall smashing everything in them. Home Depot came out and said the cabinets were improperly installed. Home Depot says it is not their problem and I have to install new cabinets myself.

Home Depot will not honor their Military Discount if the spouse does the shopping at Home Depot. The vet has to be there in person. Even having your spouse's Military Card is not good enough for them. After first posting this review Home Depot now says that the discount is only for DISABLED vets. You just lost our business Home Depot. Lowe's is 2 minutes away and they HONOR ALL men and women who have served our country.

Went to get a price on flooring, and got passed to a person that did not know how to use the phone or computer, so every question ended with, "Hey Rodger what do I do now." Rodger was on the phone so it was "Wait a second, I will be there," after the 4th time I had it. Got up and said, "I am leaving now and going to Lowe's." And I said it loud and clear 4 times. They don't have time for a customer with money in his pocket. They can go too and stay there.

I ordered 2 Samsung laundry pedestals and a Whirlpool microwave on sale through the online sales from the Chesapeake VA Home Depot on 11/9/2018 and paid with PayPal in the amount of $592. I received an online receipt for the order from HD and also from PayPal. On 11/12/2018 I received an email from Home Depot that they canceled the order due to PayPal declining to pay the billed amount. Home Depot enclosed a copy of the invoice they presented PayPal which showed $259 per pedestal instead of the $128 sale price and $449 for the microwave instead of the sale price of $298.

I was working on plumbing and need to buy some tools and material to get the job done. I went to Home Depot in Champaign, Illinois which was closer to my house. While I was in the store, I could not find the materials I need. It took me about 30 minutes to find some help, but nobody there really wanted to help me at all. They were not happy and acted like racist.

I attempted to do an online order for a 22 ft little giant ladder. Order was rejected because it could not ship to Wisconsin. Customer service was helpful but did not have a reason. With the locator technology available, do not understand why this item was not pre-filtered out for Wisconsin orders before I researched and wasted time trying to order. Ordered through Amazon, who I should have used as my first choice and will in the future.

INSTALLATION NIGHTMARE!! BEWARE!! Purchased a faucet and installation on November 7, 2018. Per the Home Depot website under “Add In-Home Installation for $189.00 What to Expect:” “After your order has been confirmed, one of our professionals will call you within one business day to schedule a data [sic] and time for installation. A professional will be available within 48 hours of your product arrival to complete the installation.”

My local Home Depot store is pretty great, but I recently had a bad experience ordering a product online. The product was a ClosetMaid Top Shelf, which is a laminate board for closet systems. Before ordering, I knew that laminate boards chip easily, but I'd purchased the last boards from my local store and still needed more, so I ordered them from HomeDepot.com.

I ordered a turkey fryer on 11/13/2018 for the first time in my life. My delivery date was supposed to be on 11/16/2018. It never showed and when I called to inquire about why I was told that the workers had almost went on strike. Smh and I wouldn't receive my fryer until Monday. I'm only off on weekends so I was very disappointed. Home Depot you guys really suck. So I guess Menards and Amazon here I come. At least I'll get better service.

This continues to be a nightmare. New refrigerator purchased and informed the Home Depot will deliver and install. Delivery was by subcontractor Freight Rite who installed defective water line which caused significant damage to kitchen cabinets and floors which had to be gutted and replaced. Water damage also in basement to ceiling tiles and mold on drywall. Since claim filed with Home Depot in early September 2018 we have been given the run-a-round. Home Depot deferred to their subcontractor Freight Rite who denied claim after one month of "investigation".

My fiancee and I decided to use Home Depot to purchase nearly $10k worth of products for a home we are renovating and moving into. The last items we invested in were kitchen cabinets, counters and appliances. At first, everything seemed great. We really liked the man who helped us design and everything appeared to be going well... Then we find out he was incorrect about the price he quoted us and it would cost $2000 more! What? How does that happen? It also turned out we were getting THE WRONG CABINETS, not what we ordered. So, we had to have that cancelled.

When ordering on major appliances make sure they are on a separate order, because orders can be duplicated. As the case with me two microwaves arrived I refused one but Home Depot still charged me for both. I have called their customer service and they agree with me but have not been able to give me my refund. This has been going on do over a month. They are the worst, after the 5th call they tell me to call back the next day.

I bought these major appliances in 2017 and got the extended warranties. Both of them have a seal and a gasket issues. Both defective from the companies. Home Depot refuses to fix them. The refrigerator builds up ice inside the door which pushes the door slightly open, not enough for the alarm to go off. And fruit flies are also getting in the freezer. The washer leaks water when you open it because the gasket has a hump in it. Suppose to be flat. The water is suppose to drain back into the washer, not out. You pay big bucks for these items and the refuse to fix them. Not right at all that the customer plainly is getting screwed with your pants on. And they get away with selling defective appliances.

We are still waiting for this to be delivered. Husband went to store in Evansville, IN and went to pay and had left his debit card at home, so, he ordered online. He saw they still had them in stock at the store and asked if he could come back over and pick one up. He was told no because a delivery ticket had already been printed (how hard is it to just delete). So we’ve been waiting for 10 days and was supposed to be delivered yesterday, guess what, no delivery and no tracking information.

We bought windows from Home Depot a year ago and the screens do not fit and they are making no real effort to fix them. Please don't use their installation services. We are in Bonita Springs, Fl. and very disappointed with not being able to use our expensive windows to enjoy our winter weather.

This place lies to you and screwed with your life. I had a defective toilet, been using it for about 9 months. I didn’t really know how to proceed with it since I never had a broken toilet before. So I went to the store and asked if I can get an exchange or refund. They told me they could only do store credit. I said fine, so I bought a new toilet, and asked them if it’s ok to bring back the old one after I get the new one installed, they said sure. They made it clear I will only get store credit. I said again, that’s fine.

We used Home Depot's subcontractor, High Definition Bath Solutions located in Anaheim, CA. We are located in Northern California. The crew who did the install on our bathroom made many mistakes that I caught since the project manager is never on site, in fact they manage projects remotely, 400 miles away. It took a lot of grief and complaining to get anything fixed and the 2 week tiny bathroom remodel project, still isn't resolved 3 months later! WE HAD A NON-FUNCTIONING BATHROOM 2 MONTHS!!! The customer service at this company is the worst I’ve ever experienced, the way the project manager spoke to me was so disrespectful. I would not recommend this company to my worst enemy. It was a horrible experience that haunts me every time I look at my crooked tile job. Poor craftsmanship, lazy customer service, and no supervision on the project site.

Never again. Beyond the customer service and quality of brand, Home Depot has become the McDonald’s of chain stores for home services. It took over 2 weeks for a Dishwasher to be scheduled only to be told I may have to wait another month before seeing it. Add calling an associate to request a refund I was told she was too busy to call the manufacturer and have it cancelled. Called the manager and he couldn't give me a turnaround time for when he will call to have it completed. I use to always vouch for Home Depot as the traditional home services store and I will never go back again. Lowe’s will have my service going forward. The reviews are already poor on Home Depot so, this shouldn't be new information going out into the world.

I just bought. GE refrigerator and stove and Home Depot was wonderful. Dave in appliances was so thorough and helpful and Alexander was perfect when he delivered them. He made sure everything was working and just like I wanted it before he left. I will be back! Thanks guys!

Our hot water tank installation was a nightmare! The first hot water tank didn't work and the installer was very rude and damaged our from stairs taking the tanks in and out of the house. Then some the solder joints leaked and I woke up the next morning to a flooded basement. This was a year ago March and I have not had any reimbursement for the distress and damage my daughter and I have had to deal with. We couldn't lift the soaking wet boxes of clothing and fabric, and everything in our storage room including part of a unique record collection was ruined. Twice the plumbing company that they set up to fix the problem went out of business before they came to do the work. We had to wait several months before someone finally came and fixed the shoddy installation.

I think Home Depot says they support veterans to get the attention... They will not give a discount for online orders. Since the stores really don't carry anything it's kinda useless. Lowe's will honor your service anywhere.

If you are considering Home Depot home services, don't! The work was decent, and the product acceptable, but they do not stand behind their products or services. I have for 2 years now, been given every excuse, every story. Lied to, misled, and after two years no further ahead. I have 1 window that has leaked since day 1 when it was changed. And for all of the promises, they have yet to fix it, or repair the water damage inside my home or even say sorry. I'm sorry but just don't bother, spend your money on a company that cares, because this one just doesn't.

I had my Pergo flooring ordered in Home Depot at Downers Grove, IL. The female in charge of installation named Terri and her boss named Nitch. All my floor installation, the contractor didn’t use any silicone or foam rod to seal the perimeter which they suppose to do so. When they installed my stairs they cut through the drywall and messed up my newly painted wall leaving me a few long huge gaps along the stairs. And they told me that the cuts were there covered by stringers. I told them that there were no stringers ever. And they asked me if I do understand the English word “stringer”. The contractor and manager Terri did nothing but denying laughing at me.

Home Depot is the worst!! I have ordered a stackable washer and dryer. This is my 3rd delivery! I don’t know if it’s the company they use to deliver the products or GE but either way no one cares. Each appliance has been damaged! I don’t mean a light scratch on the side but DEEP DENTS like the appliance was ran over by the delivery truck! Incompetence! How does this keep happening? It’s a waste of money all the way around!

I would not recommend purchasing cabinets from them. We ordered in stock 2 day shipping of sizes that weren't in the store. They came almost two weeks later and were damaged. Also person at store ordered one of the sizes wrong which just prolonged the the whole process. No one is helpful in resolving the issue at the store, and have spent several hours making calls to their customer care line. Even they can't get things right!!... They reordered the one cabinet, and after clearly giving them my correct address, about an hour into the call, I spoke with a phone manager who told me the cabinet was being sent to Arizona...I live in Michigan. How nuts!

My air conditioner went out in August and it took Home Depot to get Indoor Comfort 2 weeks to come out and then it took another week or two to get installation started. They had a man check air flow then and came out again to check it and he said it might not can be fixed a new unit 7100.00 later. I have kept on through the Decatur Home Depot which is a nightmare and I called a lady at Indoor Comfort and she said the man is on vacation which was another man's name she said he would be back Oct. 15 and then I called to ask the time he was to come out and it was not the man they said.

Went to Home Depot for a brand new dream kitchen. It turned into a nightmare from the design specialist to installer to the finish of the project. We are left with deficiencies, and products that were switched out without our permission or knowledge. Home Depot has thousands and thousands of our dollars and we are left with a nightmare. Several emails and request have gone unanswered. They are simply waiting for us to go away. Biggest mistake of our lives was walking into Home Depot to look at kitchens. Absolutely no customer service.

I placed an online pickup order yesterday around 10 am. I went to pick the item up around noon. There was only one elderly gentleman working at the “Service Counter.” He could not even see his computer screen. He was trying to help another couple for about 20 mins. I do not mind waiting, but this is excessive for an online PICKUP.

West Jordan Home Depot Utah. We was having issues getting our old hitch off the back our truck. These kids working in tool and rental helped us to get the new ball and hitch on we rented a skid steer. Young men Sam and Andrew and Jacob made sure we was taken care of and safe and amazing young men. Very satisfied. Deserve a 10.

Google searched for product, it gave me 4 diff companies. Home Depot was listed as having great deal, 60 some % off of a (4 pack). From 299 To 74. So we went to their site, to buy, no price. No deal. We called customer service about ad on Google. Scam/bait and switch.

Paid for 47 boxes of floor tile at a great price. When I went to pick it up they decided they would not honor the price and they will not give me the tile I paid 2 week ago unless I pay more. I think they are racist and want to extort more money from me because I'm Hispanic.

Last Friday (October 26) a crew arrived to deliver and install a replacement dishwasher. I bought it at the Cincinnati Colerain Rd. store where they assured me that it would be delivered and installed. The installers refused to do the installation because I had a granite countertop and it would require drilling 2 holes in the side of the cabinet opening for the side mount.

Over one year ago we asked Home Depot to replace a flat roof on our outside patio. Our concern was pooling waste due bad drainage - we were clear that the roof had to be properly pitched - the salesman understood and assured us it would be taken care of properly. Shortly thereafter we noticed no improvement. Large pooling, sitting water. After several complaints we were told they would re-do the work but would have to wait until the following Spring because of the onset of winter. Since March 2018 we have been trying to get this done --- a lot of passing the buck. We have spoke to numerous people - poor feedback and referrals to different people. Someone called and said that "pooling" is normal? We were incredulous but if they knew this then they certainly should've said so and not taken our money! We are extremely dissatisfied and will ultimately have to get an attorney involved. I would never recommend Home Depot for anything!

Ordered Bruce hardwood floors from Home Depot and it was a nightmare from the beginning. The installers cancelled the appointment the night before after I had submitted time off from work. Installers arrived the following Saturday and neither one of the two installers spoke English. Every time I had a question or concern I was given one of their mobile phones to communicate to their manager. Workmanship was poor and they had to come back a few weeks later to tear up and reinstall some boards. On top of that the flooring is an inferior product and they had to come back a third time to remove boards which had jagged holes in it, splintered wood and a rough finish.

Their customer service starts at the bottom and works its way down. I placed my online order expecting it to come from my local store. But no, Home Depot had more important things to do so the order for 536 bricks were split between two other stores, further away (not the one that had the items in stock 3 miles away). Tried calling both the Stanford Ranch and Roseville CA stores to find the status of my order and was hung up on at least three times at each store. I asked to speak to a management team member at each store (11:00 AM) and each store replied their manager was at lunch and no other manager was on duty. So as I type this I only know that my order MIGHT be delivered by 8:00 pm as their official statement is it will be delivered between 6 am and 8 pm.

We had 2 appliances delivered on 10-23-18. The new ones were delivered fine. It was when the old fridge was being moved downstairs the guys dropped it and damaged the stair tread and the refrigerator. The delivery guys tried to make light of the situation by telling my wife that it could just be glued back and that it was no big deal. When my wife asked how did the tread get broken (only then did they admit to dropping the refrigerator.)

When purchasing a Maytag washer and dryer in July 2018, at the Canton, OHIO, HOME DEPOT, I was encouraged to put the washer and dryer on their credit card, as there is 0% interest, if balance is paid in full within one year. When I received my first statement, it stated BOLDLY, ONE YEAR..."HASSLE FREE" returns!!! Not true, AT ALL!!! Spent a lot of time there and was told "I" have 48 hours to rent a truck, and bring them back to the store!!! I could get a refund, (minus stocking fee). They said, the items they are refering to must be UN-opened. Who in the world can tell if they "like" their new appliance of ANY kind, without first using it! I'm a senior citizen and they want ME to get a truck and haul them back to the store! UGGGGG. That sure doesn't sound like a "Hassle Free" return!

I ordered a full set of Thomasville kitchen cabinets from Home Depot. They went into production on time, and were delivered as promised. We had the kitchen measured 2 times prior to payment, and one time after that resulted in a 3 inch change. Something in the plans got mixed up or skewed, my island at almost 11 feet long was short 3/4" for an 24" appliance bay. Crown molding was also incorrect. In one trip to the store, I was able to start a professional and courteous path to my project's success, which cost HD $2,200 out of pocket. It took a week for manager approval, but the materials were ordered and delivered as promised. The outcome is amicable despite a 3 week delay in construction, and I would recommend using this service despite this issue.

We contracted to have our kitchen cabinets refaced. We were told it would take approximately 4-5 days. The most unprofessional man and woman showed up. Every morning they spent the first hour in the bathroom and most of the rest of the day in their truck smoking. Two weeks into this they still weren't finished and what they had done looked awful. Quite a few of the cabinets had been measured incorrectly which was not their fault but they were going to leave without finishing what they could and fixing what they had done. They were forced to come back on Sat and rudely told us how we had inconvenienced them by insisting they come back. They did leave without fixing anything. After many calls and all kinds of empty promises they finally sent a man from Buckeye Cabinet Refacing.

I placed an order in the store to be delivered to my home. The tank arrived -- but no toilet base. After a week I returned to the store to find it had been shipped, broken, to the wrong store -- and that model toilet was no longer available. After an hour's worth of hassle at the store we found another toilet that met our specs and placed the order. When it arrived at the house the box looked like Frankenstein: kicked in, stitched together with tape and upon opening looked like a hand grenade had gone off inside. There were literally chunks of porcelain falling out the bottom of the box. That base went back and they shipped another -- which also arrived broken in pieces. On the fourth try we got a good base and I called the plumber to install. He told me he'd recently gone to Home Depot with a customer and they'd opened 12 toilet boxes -- all in the store -- before they found one intact. No wonder these damn things cost $350.

The dishwasher is OK. A major part failed on a fairly new machine very quickly. Took 3 weeks to get someone to make an appointment to come out to look at the machine. The gentleman that did come was from GE. Nice and polite and showed up when he said he would. Last and only positive interaction with Home Depot. The guy who came out said part would be drop shipped to me and that he'd be back the following Saturday. Waited all day, no show no call.

After reading some of the reviews they almost appear to be vindictive. I never really write reviews, however after reading some of these, I feel it is necessary to relate my experiences. On 14 October I went looking for a 4 door french Samsung fridge. I checked out everyone all day long and when checking out Home Depot I was advised that not only was their price the lowest, they would guarantee lowest price plus 10% cheaper. I found the fridge I wanted at Lowe's for 3698 but it was damaged back and front and although listed at 3600 I was able to talk them down to 3000 delivered, however that was a damaged unit. Then Rona had a buy 2 of same brand and save the taxes which is basically a 12% discount.

In my opinion, this is the worst store I’ve ever seen. I bought a pantry and they refused to bring it to our home and take it out of the box. I was going to return it and they refused many times and the manager finally yelled at me saying they would return it costing me a 15% restock fee. I called corporate and was treated even worse, I would like to give them minus stars because they were so rude to me. Customer satisfaction means nothing to them. Again, this is my opinion. I found someone to get the pantry for me and the pull out drawers were not installed and didn’t even have predrilled holes. The doors do not close right so I am now left with an eyesore. I have an ugly piece of junk in my dining room. I would not recommend the Teays Valley, WV store. They only care about their money, My opinion is stay away from them.

We used Home Depot because of convenience. The install was to be done Oct. 2, (Daniel-installer). They came, could not speak English. Told them if they had questions I'd be in the kitchen. 2 hours later I get a call from Home Depot, they can't do the install, they will reschedule. A shelf with 4 screws was in the way. I could have removed it in 5 min. The installers had left the house and never told me (because they could not speak English). I fought for a new date 2 days later and said to send me someone who speaks English. First scheduled time 10:00 am, no show, they call, 2:00 arrival, no show, I call them, they don't know, they arrived at 4:00 to do a job that will take 4 hours! They rescheduled. 7 days later final install, looks nice BUT they had unplugged the Verizon phone FIOS box in cellar, emergency battery ran out, shut the phone down.

Customer Service at Home Depot has seriously gone downhill! They advertise to delivery anytime. FAR from the truth! My area only has deliveries on Thursdays and you cannot request morning or afternoons. You get a four hour window and cannot change it. When you call or go to their online chat all you get is the same lip service and no actual SERVICE! They do not care about their customer's time frame. They do not care if their customers get upset by their lack of concern. Certainly do not care that they falsely advertise a service that they DO NOT provide!

Purchased a KitchenAid stainless refrigerator for our new construction home. On the delivery day the driver, Daniel called me and rudely ask where I was located as the GPS wasn't bringing up the location. I told him and suggested he would arrive in an hour. After 3 hours I reached out to him and got no response. 2 hours later he arrives and begin taking measurements of the home. He pulls me aside and insists that the refrigerator won't fit up the stairs and refuses to bring in the appliance. In the community there are 15 homes that are the same floor plans and as you can imagine they all have refrigerators. He then further asks me if I want the washer and dryer that he was to deliver as well and as you can imagine my response was, "Yes."

Home Depot no longer offers years long 10 percent discounts to veterans. I verified this with the corporate office. Will now shop exclusively at Lowe's which does still offer the discount. The store itself had conflicting information so the policy is not always the same.

Ordered a window fan and said it would be 3-9 days. Contacted via e-mail at 7 days when order was still listed at "being processed", no response. Contacted again via e-mail no response. At 2 weeks used their online chat feature. Was told it would be put on rush. Never happened. Called them and they took my info and then hung up on me. Called back. They refused to tell me why my order had not been sent and told me I would get an update in 48 hours. No one ever contacted me. Complained on their Facebook. Was told to contact them via e-mail. I did, no response. Then at 4 weeks my order was abruptly canceled with no warning or explanation. Contacted them and was told Out of stock, no way to know if we will have it again. There still is a pending charge on my credit card for this item that they will never send.

Ordered two items online with a "next day" ship to store ETA. Once the order was complete the ETA changed to 1-3 days, not a big deal. The next day I get a notice that the ETA is now 11 days. This was not a special order item, there was no warning of extended shipping time needed. I feel that they mis-lead you on ETA times so you will continue with the order.

I've been Home Depot Pro Desk customer for quite a long time now. We at our company find the membership super convenient, especially for the bookkeeping and accounting as we cut off our overhead expenses very successfully with the ability of storing receipts and purchased statements in our Pro account and using the automation tools to importing them to QuickBooks, also you can add in-store purchases already made to your pro account, it's quite easy to do once you know how to.

Poor customer service from Home Depot. I purchased wood on Saturday to be delivered on Monday. The wrong order was delivered. After several conversations with sales operatives and managers, I was promised a delivery the next day. That did not happen. More conversations and I was assured the order would come the next day, Wednesday and still nothing. I went online to track the order and it had been moved to Thursday so I waited, again the order did not arrive and the online order had been moved again to Friday.

I was given recommendations by Home Depot through Pro Referral to paint a home I had just bought. The home is 3 stories with hardwood on the first and second levels. The painter I chose, through the Home Depot referral service, ruined my hardwood floors with paint and severe scratches. I called the Home Depot customer service line to complain and the service agent said to me "it is not Home Depot's fault, you didn't have use them!" I was very disappointed with the response.

Maritime West Construction was hired through Home Depot to do our front porch renovation. It was to be completed in June 2018. It is October 2018 and still completely a mess of unfinished work. Pictures are available if needed. We were having this done for a special event at our home which they were aware of. We were told the job would take 2-3 days. Rob (head contractor of Maritime West) did not come to our home until HD sent our case to the Escalation management boss in Toronto. This manager was argumentive and almost calling us responsible indirectly. Eventually he listened and contacted Rob from Maritime West Consrtuction.