HMS Home Warranty
ConsumerAffairs Accredited Brand
For over 30 years HMS Home Warranty has been committed to making home ownership easy by working with real estate professionals, home buyers and sellers to provide affordable coverage for mechanical failures of major home systems and appliances.
HMS Home Warranty is a member of the National Home Service Contract Association and we have a nationwide network of over 40,000 service partners to provide repair or replacement services. Our customer service teams are available 24/7/365 and we provide a simple claims process.
We understand that home ownership is a big investment, and we help to protect both home buyers and home sellers from expensive and unexpected repair and replacement costs before, during and after the sale of the home.
The warranty was transferred to me by the guy that once owned my house. He told me that it's a good company and I should continue with them so I told him that I'll give HMS a shot. I'm seeing that that is true. I always call their customer care line and they always respond as promptly as possible. The two agents that I spoke to were professional and were very responsive to my request. But the technician from the roofing company who came to our house was not nice. He came around, called my line, I missed his call, I called him back, and he told me that he was going to fix the problem on the roof. I then told him to fix a time that I would be home, which was 6 to 8.
He then told me that I don't need to be at home when he's going to fix the problem. Later on, I wasn't hearing anything from him so I had to call the customer care again because they had told me that was it and he has already fixed the problem. Then, when there was rain, I started having the same problem, which the first technician told me he already fixed. We then had to call HMS again. HMS then sent another technician and they were very good. They spotted the issue from the roof. He gave me the perfect information. I had to go back to the roofing company and they sent someone else to come and check. They found out that the first guy didn't do anything on the roof.
We purchased a house and HMS was already part of the house warranty. We've been using it for 9 months now and we've filed a claim twice. We called the number the first time and there was a little bit of frustration trying to pinpoint the time that the plumber was coming. But once it was resolved, the resolution of the issue was very quick and prompt. The technician was very appropriate, knowledgeable, professional, quick, clean and we didn't have problems with the issue when he was done.
My realtor suggested HMS Home Warranty and everyone was polite, knowledgeable and timely. They responded almost immediately and the technician had everything he needed. He didn’t have to go for any tools or equipment. He completed the job and did it efficiently. I just bought HMS and I wish I had known about it years ago. I already have mentioned it to a couple of people.
Submitting a claim with HMS Home Warranty has been pretty easy and very simple to do. I did it over the phone and their rep was quick, friendly and polite. I’m also happy with the way the contractors serviced my appliances. It’s been good.
Katie – Thanks so much for sharing your experience with us. We strive to provide an effortless claim experience for our customers and it’s great to know you were pleased with the service.-Amanda
When I bought the house, the warranty came with it for the first year. I decided to keep it because I knew that my new appliances needed a warranty. Filing a claim was easy and available 24 hours a day. I called them up one time and they were able to answer all my questions. I didn’t have to wait weeks. Technicians got here a day or two, showed up on time and got my appliance fixed. HMS Home Warranty had great service and I am satisfied with it.
Karen – It is our pleasure to give great customer service and offer stress-free repairs. Thank you for taking the time to share your claim experience with us. - Latanya
Our experience with HMS Home Warranty has been generally positive and we are pleased with them. Their warranty came with the house that we bought. It has been easy to submit claims online and my interactions with the reps have been positive. Whenever we had a problem with the house, and we've had three, we called HMS and they set us up with a local repair company. The quality of the work done has been very good and we haven't had a problem with any of the repair companies.
Clint – We appreciate you taking the time to share your experience. We aim to make our claim process effortless and are glad to hear that we met your needs. - Heather
When I purchased my home, it came with the warranty from HMS that the realtor purchased. I used it for my dishwasher and the technician came out. The bill was over $400 and it was a big help paying $100 versus the $400 cost. I also called in for my heater and the first person they referred me to didn’t answer the phone, so I called back and they gave me someone else. Talking with the representatives for the claims was an easy process and both technicians were great. They came on time and did the job in a good amount of time. It’s an awesome experience all around and I’m glad I got the warranty. It’s a great thing to have.
Tameka – We are thrilled to hear that you’ve had an awesome warranty experience. Providing efficient repairs and excellent customer service is our primary goal as your warranty company. Thanks for sharing.- Amanda
The home that I bought was older and refurbished so I signed up with HMS Home Warranty. Submitting a claim with them has been easy. I prefer doing it online, but I have done it over the phone as well. I've also had several interactions with different technicians and the majority of them were positive. I've had some instances where there was more than one problem so they fixed the problem then they had to come out again, but I've also had one-and-done experiences. HMS Home Warranty is definitely worth the money.
Paula – Thank you so much for sharing your experience. We are glad to hear your claims have been resolved and our warranty has proven its value.- Latanya
Our realtor told us about HMS Home Warranty and when we were buying the house we requested that the seller pay for the first year and then we paid for it every year after. We've had HMS for almost 7 years now and I have nothing but great experiences when submitting a claim. They've replaced our heating/air unit and my dryer. I recently called them because my washing machine wouldn't spin and there's something else wrong with it. The company they called came right out and the tech guy was super professional. He had to order a part and came the next day with it and fixed it. The repair was great. The technicians have always been great except once when somebody from Sears came out to work on my washing machine and he was not good at all. We're up for warranty renewal in September and if the prices don't go up and the service stays good, then we'll keep HMS. I have recommended HMS to several people and even to realtors.
Debbie – We appreciate you sharing your experiences and are thrilled to hear that you have referred your friends and family to us. It is our pleasure to provide you with top-level customer service and efficient claim resolutions. We hope to continue to have you as our customer for many years to come. - Amanda
I purchased a home in 2012 and received from the sellers a home warranty from HMS. I sold the house I bought and I offered a warranty to the new owners as part of the selling agreement. I purchased a new warranty again on the home I own now. I've submitted three claims to them over the years and it was easy peasy and they followed right up. Locally contracted technicians came and they went through Home Depot here a couple of times. All have been good experiences. The last technician I saw was for my air conditioner. I had to recharge the Freon this summer and in that case, it would be good to have a warranty.
I've always heard, "Don't get a home warranty. You're throwing your money away." But I've had the opposite reaction after I've had the warranties. I had a water heater go out in the last house and it was leaking in the upstairs. They got right on it on the same day. and I had a water heater replaced. Having a warranty has been beneficial for me and it’s a nice peace of mind on top of that. You don't have to worry about saving up money or worry that you're going to have to replace something because you know it’s already taken care of.
The reps at HMS are always kind and gentle whenever I need help. I just call them to submit a claim and everything gets taken care of. They'd guide me through it; they're never stressed out or frustrated with me. They take the time to explain everything and make sure that I have the correct claim number. And the technicians, I just love them to death. They call me when they're going to be here. One got here a little bit earlier and he reassured that it was okay to come early. Each one of them also explained what they did and how they did it. They give me the receipt on what they had done too. With the plumbing, I was given 60 days to see and call them back in case something else goes wrong.
I've had a lot of little things happen and a couple of them were my fault that I didn't pay close enough attention. But each one of them, from the day I bought this house, and HMS with it, has been wonderful. They've been reputable and very nice. They cleaned up after themselves and have been respectful of my house. I couldn't have asked for a better service. Working with HMS is a great thing. I hear other people looking for services and I'm happy with what I've got here. I feel safe calling these people with me living alone and I just love it. I don't want to move to a different house because I know this one's protected. HMS has been outstanding, trustworthy and competent.
Gail – We are delighted to hear that we’ve been able to satisfy your home warranty needs. Our goal is to provide homeowners like you with excellent service! Thanks! – Amanda
So far, I've submitted one claim over the phone to HMS and it was for the air conditioning. It was pretty straightforward and it ended up working out really well. The person that I talked to was helpful and we got everything solved. I heard from the contractor the next day. Two guys came out and they were really helpful in telling me what the problem was and how they could solve it. They seemed to know what they're talking about. Everything was good. They fixed it on the spot and overall it was a smooth experience.
Kyle – Thank you for the thoughtful words about our rep and service tech! We appreciate you! – Heather
Home warranty came with the house the first time I bought it and it came with the second house I bought and I've continued it. I got HMS Home Warranty from my realtor and I've had them for years. Submitting a claim is easy and I usually do it over the phone. Everything was fine and the claims representative were there, answered questions and set me up with the company that came out and did the work. Also, my interactions with the techs were all fine and the works performed were excellent the first time around. All in all, it's a good experience.
Greg – We appreciate your loyalty and are delighted to hear that we’ve been delivering on our promises and making your home management needs easy. Sincerely, Janet
HMS Home Warranty came with the purchase of our condo and they have an easy claims process. I submitted a claim online and we had a plumber out that day to take care of our issue. Their technicians were friendly and their work was very good. Everything was easy, timely and efficient. There were no hassles so I'm happy.
Angela – Thank you for sharing your thoughts on the services we’ve provided to you. Our goal is to provide easy and timely service. We appreciate your feedback! – Heather
The sellers offered HMS Home Warranty when we bought our house. We've been using them since eleven of 2016 when we moved into our house. When I submitted a claim for the furnace and it was that cold winter, they handled everything quickly. A tech came promptly the next day, did his job and everything worked since then. It was a good experience.
Deborah – Thanks for sharing! We appreciate it. - Amanda
HMS Home Warranty was a part of my closing back when I bought my house and it was for a year. I'm been with HMS for three months now and filing a claim has been simple, easy and straightforward. I filed a claim for the sum pump and the claims rep gave me some type of number that I had to give to the plumber that came out. They called HMS, verified what they needed to verify then did what they needed to do. The replaced the pump and they were gone within an hour. It was excellent.
Deanisha – Excellent service is what we aim to provide! – Tanya
The woman I bought my condominium from had a warranty from HMS and I've renewed it ever since then. It's been a pretty good experience. Every year so far, I've had to have something repaired, so it’s pretty much evened out and it hasn't cost me more. My most recent claim was for my air conditioner. I needed a new blower motor, and HMS replaced that. The people that they use for air conditioner and heating here have horrible reviews online, but I called them anyway and the contractor was the nicest, most thorough guy I've ever had. He was so knowledgeable and patient. He explained everything to me and he worked hard. He fixed it and he was really good. So far, I am getting ready to renew with HMS.
I've been with HMS for years. We stay with them for convenience. I don’t really have any trouble whenever I call them. Everybody has been very pleasant, polite and very helpful in making it seamless. The claims rep was very courteous, capable and knowledgeable. Submitting a claim is pretty easy. I've been able to call in and speak with someone to know what the problem is. They explain to me whether or not it actually falls under my plan. Thankfully, a couple of the claims have. They told me that they’d get out the whole change with deductible and the service provider that I would be getting on and how to contact that person. But that person will be contacting me first and makes sure that person got paid after their service.
The last technician from Air Doctor came because our AC went out. The job was done in a timely manner and he was fantastic. It would have been great if he had been able to get there sooner, but it was the time of year when it was so hot. It was the type of thing where there were other people who backed out. So, he came to the house, walked me through looking at the ducts. He came right in and figured out what had happened. He stepped in the basement where the AC was and got the temperature down. They got here when they were supposed to get here. As a matter of fact, the technician called because someone had canceled earlier that day, so he was actually able to get in sooner to take care of us. My house has been light and cool ever since, so I'm very happy about that.
Also, I didn’t mind the three-month new payment plans, but paying monthly is more helpful for me right now. That was the new system they have and we weren't able to do it before. Overall, the experience with HMS has been all good and I thank them. They are definitely reliable, consistent, thorough and I have no complaints.
I used to have another company called American Home Shield and HMS Home Warranty is much better than them. I'm very happy with their customer service and that's probably what sets them apart from American Home Shield. My main point of interaction is the person on the phone. They are much friendlier, very cooperative and empathetic. I speak to a person as opposed to go through online or the automated system and I always have a very good experience.
This is my third year with them and it has always been good. Only one repair has given me a problem and that was my dryer. The technician came out and said that he needed to order a part and he also asked me, "Okay, you know it needs to be clean." So, I paid them extra to clean it, and even after he got the part, it didn't work. Then he tried another part, and the bottom line was he said that I needed a new dryer. It took me more than two weeks and ended I up having to get a new dryer. That was the only time I had a frustrating issue. But other than that, I’d recommend them.
When we bought our house, the real estate agent bought the HMS Home Warranty for the first year. This is our second year we've had the house. It was easy and convenient submitting a claim when the dishwasher went out. I called and explained the problem. HMS arranged for a technician to come. When he did, he diagnosed the problem, got the parts within a week and fixed it. He was very good, professional and did exactly what he said he was going to do. The dishwasher is working, so it’s good.
HMS Home Warranty came with our house. I've submitted one claim for my air conditioner and the experience was good. Their claims reps were very friendly. They gave me references of people to call. Also, their technicians were excellent. They helped me out and gave me ideas. They're really good people and they had everything done within two hours. I highly recommend HMS to anyone who buys a house but I wish more stuff was included.
The actual sellers of our house got HMS Home Warranty for us when we bought the house off of them. We usually file a claim over the phone and it's simple. We call and they ask a couple of questions about what's going on and then they assign it to somebody. For the most part, their claims reps were helpful and the technicians have all been nice and professional as well. It has been quick, easy and effective.
Nichole – Thanks for sharing! We appreciate your kind words and glad the process was quick and easy. Sincerely, Tanya
HMS Home Warranty was included in our home purchase. Submitting claims was very easy, there wasn’t a whole lot of hassle. I called them and they immediately looked it up and said that they would get a provider to come out. They would either email me or call me back. I've used it twice and on both times, they went ahead and just told me then that these would be the people that would contact me. The claims rep was very professional and courteous. They ask me for questions and I usually have my questions written down and they answer them as I go through when I call in.
Overall, the quality of work done was excellent, especially with the water softener. The guy showed up when he was supposed to. He checked the unit and found out that it was not repairable. So, he went ahead and set it up. He got a hold of them and then he called me back. It wasn’t too long after that and he said that “I'd be shipping the unit,” and then once they did, they’d set up a date for him to come back. It was done efficiently. I had to call them another time and they got a technician here on that same day, an hour after my call. I’ve had an excellent experience with them. If anybody is buying or selling a house and the company included in the purchase turns out to be HMS Home Warranty, they don’t have anything to worry about. They’re on the spot to do the job.
I've been with HMS Home Warranty since March. When I needed to submit a claim, my agent told me to call. The lady who took the phone call was very friendly and helpful. She told me who I needed to contact, who was the service provider and what to expect. Overall, HMS got back with me quickly, had the issue resolved fast and the work was of great quality.
Shantel – We appreciate you sharing your experience! Our goal is to make your home management easier and it sounds like we did just that! Thanks! – Janet
HMS Home Warranty was provided by our seller of the house that we bought in August. We've used it two times already and both times, I submitted the claims over the phone. The reps were very friendly and I had no problem. They got back to me immediately and all the service providers that we have gone through to get the warranty work done have been awesome. I've had nothing but good experience.
One claim was for when our garbage disposal was leaking. I called HMS and they assigned a plumber to me. They told me to call them and gave me my reference number for my claim to give to them. I then called the plumbers who were able to come out and fix my garbage disposal within a day. It was super fast and they were very professional. They had to call HMS and tell them that the disposal needed to be replaced but that didn't take more than 15 minutes. They came back, replaced it, and they were on their way. It was really easy and the quality of work was excellent. HMS is worth the money. We like them so much and we will renew.
Stephanie – Thanks for sharing that your experience with your claims was quick and easy. We like you too! – Tanya
I paid extra for outside water line coverage. How convenient that none of the reps when asking about this coverage mentioned that the warranty company ONLY pays for the repair (minuscule cost, maybe $100) compared to the cost to GET to the line. They do NOT pay for excavating, which costs upwards of $1300. Nowhere in their agreement under the Outdoor Water Line coverage does it state they do not pay for the digging and the labor. It simply says they cover up to 2k for the service. Absolutely absurd. Why even offer outdoor water line coverage?! A warning to any of you seeking coverage for your lines! Waste of money to choose this deceitful company. They'll find a way to not cover any of your issues but be happy to take your money every month.
I like HMS Home Warranty and they've helped me. I bought a 1904 home in 2016 and it had been renovated but I felt that the appliances might go out. Until I really knew my home in a detailed way, I thought it would be good to have a home warranty. And it was. There were things that the home inspection didn't catch. Something in my refrigerator went out that would have cost me three or four times with the warranty cost and my dishwasher also wasn't working right. There were also some plumbing issues.
Submitting a claim to HMS is really easy and they are very prompt. Their representatives are very friendly for the most part. I call them up and tell what the problem is. Then they give a name and number of the service provider. The contractors usually come within 24 hours, I pay $100 deductible and then they fix the problem. I've been very pleased with the warranty. I've renewed it for the second year and I bought extra protection which would cover things like repair of the wall when they do plumbing. They're pleasant and I definitely would continue to use the service.
I’m a new homeowner & this warranty was provided by the seller. The first claim I filed was due to leaking washer valve. The first provider they dispatched was a person who eventually told me, after multiple attempts to make an appointment, that he would get to me when he could get to me & there was no guarantee my problem could even be fixed. I cancelled the claim & had someone else come out & it was nothing major at all. It was a quick fix. I went thru days of playing a chase game with this person for nothing.
Just filed a second claim due to furnace cycling too frequently. A provider came out today & barely looked at the furnace & said it’s oversized for the house. He didn’t even take anything apart & look! Told me I should sell it for $1500 & get the heating & A/C replaced for about $6k. All he wanted to know was if I was paying by cash or check. I clocked his time here & it was for about 30-40 minutes. Just had someone else out here & was told it’s not oversized at all & is correct for this size house. All it was, is that it was dirty! Too bad the other guy just stole my money!
That unit is only a few years old & I find it crazy that the prior owner would have not contacted Goodman with the warranty they had & instead pay thousands of dollars in utilities unnecessarily. WHAT A JOKE!!! I’ll never call this place again! This is a crime! AND why are the names of these providers strange sounding & get 3 stars or less? AND show up in a personal vehicle?
I had HMS before and then I got them again. I submitted a claim via phone with HMS. It was a long wait time and there were a lot of prompts. I had to go through every single prompt and retell them all my security information about five times. I went to automation so I had to type my information about my last name, billing address and updated cell phone number to make sure the best contact information is what they asked. I saved it and verified. Then they switched me to another department and I had to do the same exact thing. But I got switched again and had to do the same thing again. It took a while but the lady who I finally spoke with was great. The tech came out after a couple of days. He did a great job and he fixed my issue. Still, everything went well.
I've filed a claim online with HMS Home Warranty and it's very easy. I've also done it on the phone and it's very easy too. It works seamlessly. I've had a great experience with all the techs who've come except for one and HMS replaced that one with a new contractor.
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I called HMS Home Warranty to file a claim and I thought it was going to be one of those warranty places that you have to get the runaround, but it was very easy. I gave them the claim number and everything progressed at a fast pace. The HMS rep originally set up a repair service and said that they would be contacting me. I didn't get a call right away, so I called back and they had me on the line while they contacted the repair service. They found out that the contractor didn't service our area so then they got another service company.
Majestic Appliances is awesome. They were very friendly and went above and beyond what I expected. They set up the appointment, called a day prior to check if they were still on schedule, and then they called to give me a two-hour window. The tech was here within the half hour of that window. He was very professional and knew exactly what he was doing. I was asking some questions about our washer and he took it apart, explained what he thought was the problem and pointed it out to me.
He went back to the company and explained that it was going to be too costly to repair. HMS ended up giving me a new appliance because it was cheaper to do it that way. They handled contacting the new appliance company, the delivery, and then the contractor came back and re-installed everything. It was a very positive experience. I would refer HMS or the appliance repair company to anybody. I was very surprised and felt good about having the policy for our second home.
First off, the "company" that they sent out to look at our AC unit said that it was "so old he can't read the VIN and we are going to need another unit". Then once I called the company to tell them it was from 2007 and the "company" they sent out was not reputable and very unprofessional they sent out another company that didn't actually come out because he didn't service our area. Weeks go by and I am finally able to schedule with my own company and I am still waiting for permission to have them complete the work so I will get reimbursed. I have had this claim open since July and nobody will call me back - very unsatisfied, just want to get this fixed and this company is in the way of anything productive.
We were buying a new house that was being sold as part of an estate. We bought that house and we paid for it as the buyer. Then when we were selling our house, we thought that having an insurance in place for the buyer would make it more attractive. We have submitted a claim with HMS and they were amazing. They were timely, helpful, worked with reliable vendors and did a good job. Even our neighbor in the condo area that we bought was also very impressed with how it all worked when they had a claim under their policy and got a new refrigerator. We clearly understood everything and we might continue in the long-term if we can. I've been in the property and casualty insurance industry for 35 years, and HMS Home Warranty is outstanding. Anybody who's selling a house needs to get them.
The HMS Home Warranty was wrapped in our house when we bought it four months ago. It was very easy to submit a claim and they fixed the dishwasher when there was something wrong with it. So far, I had a very good experience and I recommend HMS Home Warranty.
I've had HMS Home Warranty on a rental property since 2005 and I don't have any problems with submitting a claim. I usually go online but when I call, their reps have been very good. The only problem is that no contractor wants to come out on a weekend so a lot of times our tenants have to rearrange their schedule. Last Christmas, I was out of town and something happened with the heat. They gave me a number to call but that person wasn't able to come out for a couple of days so I called HMS back and they were able to give me somebody else who was able to come out that day. It was late but they took care of my tenant and I appreciated it. HMS has been pleasant.
My husband and I just purchased a house with a home warranty through HMS Home warranty... Within 3 days the AC unit stopped working, after filing a claim we were told that it was a pre-existing problem and they would not cover anything! During our time to get answers to why I was hung up on 3 times after waiting on hold for more than 45 minutes. Very rude and disrespectful!
We spend weeks - sometimes months - awaiting reimbursement for claims. They blame everything from service providers - whom they select and deploy - to the infamous "problem with our system" excuse. It's anything and everything besides their complete indifference and ineptitude. Can't wait to finish our contract with this company and find a new provider.
I have had several claims with HMS that has went well, until now. Our refrigerator/freezer started to thaw out and water running out the bottom onto the hardwood kitchen floor. I call and made automated appointment the soonest the system offered was almost a month out. I called back and spoke to a customer service representative and explain to the representative about month-long wait. At that point she said she could get someone on the way the next day. The tech showed up. Same guy who fixed our microwave a few months back. Well at least I thought I was going to get the refrigerator repaired. The tech said refrigerators compressor is no longer available and he would let HMS know so they could get them to try and locate a part or replace the refrigerator.
I got a call from HMS about the service I received. I explained to the representative that I was waiting to find out something and I was informed no report from the tech was submitted. I explained to HMS rep that had a sick child that took medication that needed to be kept cold and at this point all of our food was in coolers and we had already thrown away a lot of stuff. I was informed that the claim would be elevated. I hear nothing for another day so I call back to HMS and the tech still hasn't submitted his report and I was told that it wouldn't be looked into until Monday which is 3 days away. Not sure how long you are supposed to wait for your refrigerator to get fixed, but I'm not satisfied with how this has been handled little to no communicate unless I did the work. I want my refrigerator fixed or replaced like my home owner policy states.
I have not yet received the so-called Welcome Package or the contract despite multiple requests. I have a current AC claim in and either HMS does not keep accurate records or their contracted service provider is not being straight with me. In any case I still have no AC. According to the service provider the AC unit is not repairable and he submitted to HMS to replace on the morning of 9/28.
Yet when I called HMS tonight to check on the status your telephone representative indicated that there was no record of the service provider request/spec to replace, and she indicated that there was nothing she could do. So what is going on? And still I have no AC. And not even a copy of the contract or Welcome Package promised to me. And your website apparently does not have a Claim Status function, at least none I could find. Very disappointed and frustrated. I have reached back out to your service provider and am waiting to hear back. Not sure how long that will take and still no AC in the meantime.
HMS Home Warranty had a no line ticketing system. I put the ticket in their system online. Then the representative called to inform me of who the local provider was going to be and that they would handle the call out from there. He's very clear, straightforward, and professional. Plus, he told me everything I needed to know, like what day the providers were available, how much the call out would cost, and which was just the deductible. Any questions I had, he answered and I understood everything that was going to happen perfectly.
I had an air-conditioning issue. I found it on a Friday morning and I reported it that same morning, but they didn't have anyone available till Monday. However, as soon as a spot became available they moved the appointment. They went out of their way to make it happen so it got it fixed earlier than scheduled. The technician was very polite and hardworking. He came in, went straight to work, found out what the problem was, and didn't stop until he finished the job. They asked for a couple of things, like buckets, that helped to get the job done faster. The payment was straightforward as well. I feel very comfortable that I'm in good hands and the situation will be handled very quickly and professionally. I'm very pleased with it.
We specifically added our septic system and pool to the home warranty coverage when we purchased our home. We have had two claims with them - the first claim was paid to the wrong address and the check was not received for over 3 months. The second was refused payment because they didn't honor the payments that were authorized before the services were provided. I am still stuck in limbo for the second claim. I was considering renewing this policy and the pain that has been involved with just two claims is beyond anything that I would expect. It is nothing but a run-around. I now understand why many realtors I have dealt with tell customers they are nothing but a headache!
I have had the most awful experience with this company. Nobody in customer service knows what they are talking about. I was lied to twice then told "sorry we don't know why two different employees told you that." Terrible business practices overall. So angry I can't even review this the way I would like to. Completely disappointed and would never ever recommend their services to even my worst enemy. Even if I was on my death bed and recommending them could save me I still wouldn't. I hope they get their act together or go out of business so nobody has to deal with the complete incompetence that I have dealt with.
After retiring purchased a nice home with high-end appliances. During closing on home we were asked if we would be interested in a home warranty, we agreed stating only if the appliances were covered. After a few months one of our beverage center/wine fridges would not stop running. I called HMS, took 2+ weeks for appointment, no big deal. When their repairman showed he stated he is not allowed to work on Viking appliances, again no biggie. I called HMS, they gave me written approval to find my own licensed and insured repair company, which I did.
When company called HMS for authorization they declined as it is not in primary kitchen, all 3 of my refrigerators are in main kitchen. Then they declined due to me taking to repair shop on my own. When I called repair shop they said being it is not full size I could save about $80 if I delivered to them for diagnosis, this would save both HMS and myself $$. Now I sit and wait for callback that I am sure I will not get from HMS and will call them again to follow up. The folks I did speak with on the phone were very polite and as helpful as they could be, but that doesn't get my refrigerator repaired.
HMS was spoken of in high regard as being reliable and reasonable which I agree with now that it’s been about three years. I use the telephone in submitting a claim and the response seems to be immediate. We started out with calling and we've continued on. Their reps are knowledgeable. I’m generally the one who makes the call and interact with the technicians or the repairmen when they arrived. They’ve all been courteous and timely which I find important.
If they say from 8 to 12, they’ll always call before they arrive when they’re en route. They generally lean towards the earlier part of the range that they did, like closer to 8 than to 12 so there isn’t a long wait. I’m pleased with their response. The work done has always been okay too. We've only had reason to question one action and they came back and they took care of that. I find HMS to be professional and so have their technicians been. They seem to do the best that they can. I would recommend them to a friend.
The seller bought HMS warranty to go with the house we purchased. It was nice to have HMS when the air-conditioning went out. Submitting a claim was pretty straightforward. I called, left them a message and they called me back the next day. The technician was great and he fixed the problem.
I was pleased with the other company I had in Tennessee and when we purchased this home, they told us about HMS and also said that they operated the same way. Submitting a claim with HMS was okay. They gave us the number of the company that they were going to use for a particular repair, but they never call in or fax them any information. It was up to me to call them. The contractors were very nice, on time and very courteous. And they did a good job because what they repaired stayed working. It was a pleasant experience and it's always good to know you have somebody that can be sent and called, particularly when you're in a new area and you're not familiar with servicemen. I wouldn’t hesitate to recommend them.
HMS Home Warranty came with the house I bought. I’ve submitted 6 claims and aside from the miscommunication on one of the claims, I have not had any problem. I had very good feedback and services were done in a timely manner. I also haven’t had any problems with any of the techs or companies that are affiliated with HMS. They're good and everything’s still functioning. Overall, they are an excellent choice and I’m glad I’ve had HMS for over the past year.
HMS Home Warranty came with the home we bought last year. I re-upped the warranty in July. The claims process is more automated now so it's not as easy to get a hold of someone in person. There are a couple of drop-down options and they dumbed it down for me mercifully. I understand the whole automation process and emailing that it automatically generates the ticket, although it is nice to be able to talk to a person. The quality of service was still fine though with the two times I’ve dealt with them. It's been very efficient and the problems were resolved very quickly.
The first claim was for the shower that wasn’t working properly in a spare bathroom. I spoke with a representative on that case and they were professional and easy to work with. The second claim was for the air conditioner unit. The technicians were here 10-15 minutes in both cases. Both contractors showed up within the time frame that they had given to me beforehand. The plumber took care of things, was straightforward and honest. A couple of guys came for the AC. They were professional and tried a bit of upselling for some additional stuff but they weren't pushy in any way. I passed on the additional services they were offering but they knocked it out very quickly. The bathroom and AC unit had been fine since the repair. I’ve had a positive experience with HMS Home Warranty.
I've had a home warranty with HMS Home Warranty for the last 3 years with no claims against my warranty. As of 8 days ago, our air went out and HMS Home Warranty refuses to resolve, make a decision or engage with us to move our claim forward. Customer service has been horrendous and the lack of response by management completely unacceptable. All I want is what I paid for...warranty coverage which means a resolution to current warranty claim. Nothing more. Nothing less. I do not recommend HMS as a home warranty service and will go elsewhere in 2018.
My appliances are starting to get old and I wanted to get a warranty to maintain them properly. HMS Home Warranty allowed me more flexibility. Their claims representatives are friendly, but sometimes, they don’t have service people. I submitted a claim this morning and their service person hasn’t called back. Also, there have been times where they didn’t have a service person at all. But overall, HMS usually gives a good piece of service.
HMS is an outstanding company. It has helped me for over 30 years and when I had a problem, they fixed it. The representatives are very thorough, friendly, courteous, and knowledgeable and the follow through was excellent. The technicians were all fine. I told them to teach me something and they all did. I would highly recommend their service to my children and all my colleagues who are buying a new house. However, I wish they would have a service that only covers the inside appliances since I'm moving to a condo and it covers all my electrical and plumbing.
I've been in real estate for 30 years or longer and I'm familiar with HMS. When I bought my home, it was a resale and they provided the first-year warranty. It was HMS, and I just renewed it. I've submitted a claim twice and it was easy. Once was for the garage door opener and they came out and fixed it. Then, the other really ended up being nothing. It was about my heating and air conditioning. I was getting condensation around vents and they explained that it was in the basement and I needed to leave them open and not shut. Their reps were efficient and I've been pleased with them, and that's why I renewed with them.
I’ve had HMS Home Warranty for a couple of years and submitting a claim to them is very easy. They are open 24 hours and you can call them any day or night. I normally submit a claim on the phone, and whether you talk to a person or automation, they will give you a claim number and a number to call for whatever services you need. They are very professional and they get the job done. It's been great and I’ve no complaints at all. My daughter is getting ready to buy a house next year, and I'm telling her to get HMS. I highly recommend them to anybody that would ask me.
When I bought my house, it came with HMS Home Warranty. I felt they were doing a good job so I stuck with them. In my last claim to them, I requested a particular vendor in my last claim and it took a few days but the process was easy. Their reps were very nice and they called 24/7 Home to do the service. The technician let me know that he was coming late. The guy was nice and helpful. He explained everything and went above and beyond to take care of my problem. He followed up and I was really pleased. I got a really fair pricing too. It ended up being that the water sewer pipe leaving from my house to the county line was broken in one spot. On our unofficial homeowner’s association page, people were complaining about how much it cost. But in my case, 24/7 Home did a fabulous job and I paid less than half of what most other people were charged.
Horrible customer service! I have been asking for days to find out what is covered, what they are doing, and what brand name AC unit they are going to put in my house. It seems that the mechanic who was out to look at the job, used the word modify, which makes my ductwork, all of the sudden, not covered, forcing me to spend over $900 out of pocket. Repeated calls for a supervisor, or someone who knows about HVAC to talk to me, have never been returned. This has been going on for over a week now. The mechanic was nice, but seems to be doing it differently from what other companies have told me, how they would do it. I'm just glad that it's not too terribly hot right now, but it looks like, by the time they have a supervisor call me, it will be summer!
HMS Home Warranty Company Information
- Social media:
- Company Name:
- HMS Home Warranty
- 1625 NW 136th Ave
- Postal Code:
- United States
- (800) 247-3680