Handy Reviews

I am very disappointed in the cleaning services I have recently received. I had a cleaner show up yesterday, Jakkie, and she left my home dirtier and almost ruined my fixtures. I sprayed cleaner on the fixtures before she arrived to make it easier for her to clean. She did not clean the fixtures, which could have caused corrosion. It seems "house cleaning" has become a scam to make quick cash without doing the work. Please do a better job vetting and training cleaners. However, the handyman service is outstanding. I have been extremely pleased with the services I have received. Unfortunately, the majority of the cleaners are awful.

We ordered 2 TV, Mounts and installation service from Costco. Costco contracted Handy to get someone to do installation. It sounds like real. Handy sent emails and text to confirm the TV installation service, but there was no show when time comes. We tried to connect to the responsible person listed on Handy's email, the phone number is a dead one. When we called Handy, a lady claimed someone is on his way to our house and she even could see him on the map. Of course, this is all a lie. So, please do yourself a favor by trusting only your local companies with a real address and phone number for services. We will never use Handy again. Costco, etc. should remove Handy from their service list.

We signed up for Handy's cleaning subscription. After one poor cleaning, we were awarded a make-up session - which was a no show. So we scheduled another make-up session. Again, another no show. Finally, we had enough and wanted to cancel, which we were charged a $99 cancellation fee.

Legal action should be taken against Handy for what amounts to a repeated, organized theft against consumers. Please don't be lured in by their marketing gimmicks. They will charge you for services you never receive, services that don't meet basic expectations, services that not only don't accomplish the tasks you wanted, but sometimes leave you in a worse position than had you never used Handy in the first place. Their customer service (if it can be called that) is rude and irrational. They will blame you for Handy's gross incompetence and keep your money without blinking an eye. They don't have an interest in correcting their wrongs or even admitting what they did was wrong. Once they have your money, they could care less.

My friend suggested I use Handy to book a cleaning for my friend's place after we had party there. Booking was easy, cleaner did poor job, my friend said not much was cleaned and trash was not taken out. Since this is one time service, I let it go and try to cancel service. This is where my nightmare begins. Handy does not let you cancel next cleaning, you can reschedule with a fee but you would have to do it every two weeks. After spending hours trying to cancel my membership- I had to delete my account- nothing else was available.

Weber Grills advertises Handy as a partner and Handy's FIXED $99 grill installation. Click through, book the appointment, and the installer quits after 2 hours, saying I need to extend the job and pay more. UNBELIEVABLE. The first person I spoke to on the phone was extremely rude and said she could not help because their systems were down. After contacting Weber (refused to stand by their partner's shoddy work and help out) and Home Depot (willing to step in even though it's not their fault), I finally got Handy chat support and they are going to send someone else out to finish the job. However, I will NEVER use Handy again and this review remains at 1 star because the consumer should not have to fight so hard to get what he was promised.

After securing an appointment with Lowes for an installation appointment and no less than 8 text and email confirmations I flew down to NC the night before to be available for my set appointment. At 630 am I get a text saying that they are sorry but my appointment has been moved to Friday from Tuesday. That's great news as I will be back home in NY. Response from company have a neighbor or friend let the contractor in. REALLY...Stay away.

Handy had a pro to provide cleaning services for me twice. The pro told me that he was the only one cleaning for Handy. After 2 cleanings, my pro never showed or cancelled with me the 3rd time. I was told after the fact and after I paid that he quit. They gave me a new time and date that didn't work for me so I rescheduled for this morning. Again, at the last minute, the person didn't show. Both times, I had taken time off work to make sure I was home.

The cleaners constantly cancel last minute or just don’t show up at all. The worst part is the cleaner will check in, making it look like they are at your house, so they can just steal your money, and Handy 100% allows this. The scariest part is these people who now can’t be trusted because they are doing shady stuff like this now have your address!!! This is an unsafe and unreliable business. It would be better to find a stranger off the street. Then after the cleaner doesn’t show, they still won’t refund you. Don’t risk it.

This service is 1000% a scam, regardless of what cleaning service you select. I choose to select a home cleaning service through their app. They debited my account, and selected a cleaning pro for me prior to the date, standard. The scam comes in when whoever the pro was, checked in on the app, to make it look like they were indeed rendering the cleaning service, but never showed up, quite literally ghosted me, took my money, and did not show up at all to clean. This is clearly a well-practiced scam. I am now having to haggle with the customer service because the cleaning pro made it look like they checked in, and went through with the service, but the cleaning pro never showed up, and never replied to me.

I was a pro at Angie's services / Handy and I worked for them, completed over 50 jobs. Anytime you need help from customer service as a pro working for them you might as well forget it and they suggest that if a customer needs help purchasing materials that you do such otherwise how are you going to complete the job but then if you don't pretty much work it out and get it out of the customer right then and there, guess who's going to help you get your money back or if you fight with them for a few days, you might get them to do something about it, there's one problem.

This company is scamming, charging its subs 40 percent of every job and they keep the payments and come up with a excuse not to pay. 1 excuse is false back charge. The other is failed payment. You write to them and there is no contact number for their pro service app at Handy. Do not use this company. They are scammers.

The technician Handy sent out was knowledgeable and friendly but incorrectly charged us for a service that was supposed to be covered by Handy. Handy's solution was to offer a $10 credit on a future service with them, followed by 50% of my service fee refunded in credits to be used on a future service. After much back and forth, they finally agreed to refund my fee but it took putting up a fight, which most people won't do. Really poor customer service.

Google apparently has a deal with Handy so that when your Nest thermostat detects issues with your HVAC system it alerts you and suggests you book the service with Handy. Since many HVAC contractors I've dealt with don't understand the Nest or blame any issues on the thermostats, I thought this was a good idea. Boy, was I wrong. I've been trying to book an appointment for almost a month, and as a result have had a constant stream of last-minute cancellations, reschedules and then Handy cancelling my request (while making it look like I wanted to cancel it) without refunding my deposit. I hope Google/Nest dumps them... I'd make this a zero-star review if I could. Support has been truly useless, with the best response being "oops, let us reschedule that for you". What a hassle!

I ordered carpet cleaning on Dec 30 and made the appointment for Jan 7, they immediately debited my checking account. Their contractor showed up and said he could not do the job. I rescheduled again, same result, no show. Then they wanted me to reschedule again, so I said, "No, please refund my payment." They refunded half; I contacted them and insisted on full refund, so they credited the other half. To my surprise, the next day, they debited my account again! So, now I have go through the trouble of disputing the charge. If I could give 0 rating, I would. My advice: save your money and time, do not use Handy. Find an alternative!!

I forecasted my appointment a week in advance since my HVAC was not blowing heat. Received an email a few days prior to the appointment indicating that it was rescheduled due to no techs nearby, this happened 3 or 4 more times throughout the month for the same reason. Just ended up buying a space heater to help heat house. The service provided by this company and the quality of the customer service provided has been atrocious, 3rd world like and if there was an option for 0 or negative stars on this review, I would have selected it.

I had planned for this cleaning for a month and two hours into it, the person was still not there. I tried reaching out multiple times. Nothing. When I told customer service, they did not rectify or even show that they're listening to what I'm saying at all. It was horrendous. And so stressful because as I explained to them my time is so tight. I planned so much around this. And my wife is coming home tomorrow so I need the place sparkling clean for her. They did not understand or do anything. Even when I asked to cancel everything and refund me fully. It was beyond frustrating. I do not recommend using Handy at all.

I booked for HVAC (Furnace issues) through Nest. Kept canceling appointment multiple at last minutes though it was even assured over the phone. Message says - due to last minute issues…. I had to cancel and find somebody else. They are very irresponsible. Looks like untrained and unprofessional staffs. They kept transferring phone to each other multiple times when I asked them to remove my banking information and still the problem was not solved. Amount was already charged on my card even without the contractor visiting my home. My point is - if you can’t provide the service, DON'T Book an appointment. Wasted my and my tenant's 2 days time.

I made an hvac appt through Handy, but was then able to get a sooner appt elsewhere. When I canceled my appt with Handy and requested a refund of my $74.00 fee, they said they would issue a refund card, whatever that is. It turns out that, in the fine print of their customer service agreement, they don’t give refunds, only credit for future service. Totally deceptive practice. They took my money for a service not performed and I have no intention of ever using them again. They refuse to issue me a refund. This is theft by other means.

Bought a bed thru Wayfair. Paid for HANDY services to build my bed. The delivery of bed was delayed by several days thru Fedex so I DID NOT use Handy services. When I called HANDY to ask for a refund for services that I NEVER USED, they refused to refund my money because they stated it was "Not Their Fault". After 4 phone calls, 2 emails, and a 3 way phone call with Handy and Wayfair (which they hung up on both myself and Wayfair), Wayfair ended up sending me a refund in order to do what is right. Wayfair will now try to get refund from Handy on their own as they realize it was Handy's responsibility to offer the refund. I don't understand why Wayfair is still using Handy on their orders. Handy is a fraud and a dishonorable company.

Talk with handyman over the phone, said he could not do the work for the amount asked. Said then, "We have to cancel." I said ok. The company then charge me for a service that was not done and would not return my money, had to dispute through credit card and would not talk with me until I drop the credit card dispute.

I contacted Handy to ensure they had someone in my area before booking. I was told they did. Handy scheduled 4 times and no one showed up any of those times. They send an email later and say the pro had something come up when in fact, no one ever took the job. After the 4th time, they told me they were canceling my job. Two weeks later, a charge appeared on my credit card for their service. I am working with Wayfair to have that refunded. Not a trusted company, in my opinion.

Worst experience of my entire life. 3 different people from Google's partner company (Handy) have come to my house to try to get my thermostat to work and I still can't use my furnace in the middle of winter. I had to buy space heaters to try to keep my house warm.

Installation scheduled for Monday and cancelled last minute, rescheduled for Wednesday and cancelled again at the last minute. Zero confidence in this company. Huge heavy item in boxes in the middle of my living room. Unprofessional company that does not care about its customers.

Sent one gal out to hang a 85 inch TV. Called customer service. Said there was nothing they could do. Do not hire this company. The service gal really nice and friendly just was no experience to hang that large of TV. Buyer beware on this one.

Scheduled my appt for today at 1:00 pm so I can be home once the pro would arrive to clean the home. I reached out through the chat to confirm my appt for today and the rep stated that no pros were available in my area after taking my money and guaranteed my scheduled time would be accommodated. Unfortunately, it didn't work out that way at all and I am very upset about the lack of service this company has provided. Rep stated that they couldn't help me, offered a reschedule 2 days later that wouldn't work with my schedule and basically told me that there was nothing I could do.

I purchased this at checkout through Costco to have my TV and mount hung. The first time it was scheduled, the pro cancelled 2 hours before the scheduled time. The app rescheduled again, and then the pro no-showed so I called Handy customer service. They apologized and rescheduled again and promised it'd be done on that new date (today). That brings us to today, the pro cancelled last minute again. I called customer support and they said there was nothing they can do. I asked if they would reach out to their pros list and try and get someone assigned today. They said that is not possible and they cannot help me. So here I am $100 out with no service and no support. Extremely disappointed. I 100% suggest not using Handy, which is no fault of Costco, but I definitely recommend after my experience and the review of others that Costco reevaluate their contract and partnership with Handy.

First off it is stated that you’re supposed to stay in another area of the house while workers are assembling product, and they’re to wear mask. I did my part, no mask for them. Most importantly my entertainment center’s fireplace was put in upside down, and the surrounding was damaged. I didn’t notice right away (went on vacation). Upon returning I retested the fireplace only to notice the flames were pointing downward. Called CS only to be told there was nothing they could do because I missed the timeline for them to fix the problem. Now I’ll have to pay AGAIN to get this problem rectified.

Handy is a Middleware service which connects customers with Handyman for different types. It has zero ownership of the the service. I scheduled a service 14 days in advance and it was confirmed. It got assigned two reps and both unassigned and one unassigned at the last minute. Handy has no clue about it, it's just a software platform to make money from customers and Handyman pros. Don't fall for it. It spoiled my entire day and also I had to double the price to someone else urgently. Avoid Handy as much as possible.

We ordered a few things from Wayfair that required some assembly. Handy scheduled 3 men to come out and work on our projects. Only one guy showed up and he was nice enough to complete all the work if I paid him on the side. I needed it done and didn't have time to sort out who was supposed to come. After dealing with Handy customer service forever, they finally agreed to refund me the $200 I spent for the assembly. However they are MAILING me a CHECK and I was told it will take 5 weeks. Good grief!!!! Lesson learned, find your own handyman!!! This app is a SCAM.

Handy is by far the worst company I have ever had to deal with. Hired them through Wayfair to build our gazebo. First day, someone called off an hour before our booking, there is no customer service to help you- only a call center in India to tell you there's nothing they can do, and rescheduled our appointment. Then they were unable to find pros to take the reschedule- so we were rescheduled AGAIN. 3rd time, there was another issue. There is no way to get a real person on the phone to help you- only the call center in India- where they have absolutely no idea what's going on or how to do anything other than "apologize for the inconvenience". Asked for a refund- was given the run around several times- finally got someone to issue my refund only to be told it takes 4-5 weeks to process... What? What an absolute nightmare from beginning to end.

Handy is the worst company that I have ever dealt with. My wife had to take 3 different days off from work to wait for the Handy "Professional" to show up and assemble some furniture. She was blown off all 3 times. Wayfair was the one that recommended them. Shame on Wayfair.

I have had several different cleaners come to the house for a total of maybe 4 or 5 appointments. Only one of the cleaners actually stayed the full 6 hours and did a good job. I was not able to keep her because I never gained access to the Handy App. All the other cleaners left after about 3 hours and you could see visible dirt in corners and along the floor near baseboards. The support for this company is overseas. (Language barrier - very poor customer service experiences)

I paid for the Handy furniture assembly option through Wayfair when I bought an entertainment center console. They emailed confirmation of the appointment, I arranged my schedule, etc., and an hour before they were due to arrive, they canceled saying they could not find a professional to do the work. Stupidly, I rescheduled with them - and the same thing happened for the second appointment. Never again.

I'm hemiplegic on the right so the only way I can get around is in a wheelchair. This company should rename the company name "Unreliable"! I created booking for a year to have somebody come and clean my house. The day of the booking and 15 minutes after the scheduled start time I receive a text from unreliable stating there was an emergency and they were canceling my booking. This is the third time I've used this service and each time there was a cancellation with no explanation. I'm very dissatisfied and I may cancel my additional bookings.

Mitch ** of kailua uses Faith Construction as a company to do jobs. It's not his company and they have been shut down for years. He's a crook who will charge 13000 for cabinets that cost 1300. He cuts corners, reuses supplies, the cheapest possible. He will install broken supplies and patch it up. He's a crook.

I wish I had read all of these reviews before booking Handy. I now know why the majority of reviews are one or less stars…I had booked a handy appointment to arrive at 12 o'clock To 2 o'clock on Thursday August 4th. At a little before noon I reached out to the pro To ensure that he was still coming he told me that he was running late and asked if we could reschedule for the evening. I told him that was not acceptable and I asked why he had not called me when he knew he was running late to let me know that he would be late and he said, "I should have. I should have."

Scheduled 3 appointments for furniture assembly - all no shows and no call from technician. Technician does not answer phone or text even when the company calls them to find out where they are, charged my credit card before they ever did anything. 4th appointment - over an hour late. All customer service people have serious accents and you can’t understand a word they say, all they do is apologize. Don’t buy furniture from Ashley/that’s who they use for furniture assembly.

It was a bad service, I cancelled after a few attempts to make it work. They confirmed in email that I cancelled, then 2 days later they took $280 off my credit card and still sent someone to my house. I had to deny them and have been dealing with clearly outsourced email support that is telling me that since they sent someone, I won't be refunded. This is a terrible service that everyone should run away from. Go find a an individual worker and leave this garbage attempt at a software as a service to fail. I'm contacting the BBB and dealing with cc dispute. This is the worst service I've ever experienced. Don't use.

I bought 2 garage door openers (Chamberlain smart video openers) from Lowe's and paid installation while purchasing. Lowes referred to handy.com, and I got someone came to install it. The installer removed the existing opener, unpacked the new one and connected one end of the belt to the wall and kept hanging the other end and called me and said he cannot do anything else because there is a center beam in my garage. Now my door is not working and I have to pull up and down the door manually to operate it.

Read all other reviews. It’s happened to me. Customer service does not care about you. Don’t do it. I had to pay someone else to do what they said they would do. Canceled and rescheduled for weeks. I needed someone to fix what the first person did with my AC. It’s 105 degrees in Texas and Handy can’t send someone out to make this right.

I’m a contractor for them and I’ve had issues receiving my pay from Angi (Handy). I've done jobs required 2 people where to satisfy and make customer happy I did the job without help. Customers reach out to support to tell them they wanted me to get both pay since it already has been taken off their cards and more than 5 times the customer reaches out to them and still nothing gets done. I’ve spent almost 24 hours requesting my extra hours and customer also just to be told no history in conversation. I’ve had 39 customers repeat after the job and due to customer service with support the customer contacts me directly for more work they want done.

I purchased an entertainment center from Wayfair on May 24th for our new home. After a few shipping delays, it was delivered 6/16 with a scheduled installation of 6/18. In my limited experience with Handy, the first appointment with ALWAYS be rescheduled (I used them for another purchase), but thus far, they have rescheduled FIVE TIMES with no help from Wayfair Handy. We have now cancelled the service altogether and will need to find an installer. This has been a literally customer service nightmare.

I am a cleaning person. In my opinion this app is not only run by crooks who just want to nickel and dime you to death but they have absolutely NO concern for the clients safety. At this time if you cancel not only are you charged for the cancelation now but your bid still remains on the workers account if they have accepted the job. Therefore this person or Crew of persons still has your address, is still planning on earning money for that day and is still coming to your property! My concern for clients is not only for their privacy but for their safety. The most recent client I went to was elderly. Very with it but nonetheless they could not get in contact with ANYONE to cancel or even state that the job had been completed!

I had an appointment set weeks in advance. Handy.com emailed 50 minutes beforehand to say they had to cancel and had rescheduled the appointment. No phone call. No apology. I took my time off to make sure I was there. If I had done what they did to me I would be charged the full rate for cleaning. Does handy.com care about your lost time, nope. Are they trying to make it right nope. But will they make sure they get paid, yup. Handy.com gets 1 star but should be zero because they demonstrated to me they do not care about us the customer!

They do not coordinate who shows up so two people who did not know each other show up. One is wearing a mini skirt and flip flops to assemble a heavy duty steel gazebo. She was also clearly high on something. She fought with the other worker and left early leaving me to assemble to project. I requested a refund from Handy. They took 18 days to reply and offered me 50% - this is after having called in and arguing how much I initially paid them even though I provided the invoice. DO NOT use this service. DO NOT purchase this service through Wayfair.

We purchased a garage door opener and purchased an install from Lowe’s. Handy cancelled the appointment 4 times, and set up a 5th appointment. They didn’t even bother to cancel that one, they just never showed up or called. So now they have $109 of our money without ever having provided a service. Isn’t that considered fraud??? And no one is returning calls or emails!!!!

Scheduled for Friday. Rescheduled for Monday. Nobody showed up. When I emailed I was told that the person was texting and calling me. I showed them my phone and message logs from my phone. Nothing there. Not sure if someone is lying or using the wrong phone number. They haven't responded so I assume lying. So, then the next day the story from Handy changed to he contacted you via the app. Again, not true. Hey, if they want to take my $60 and pay someone for not showing up, that's a business model that is unsustainable and so good luck to them.

I have been a Handy pro since sept 2021 and have been charged fees on my account for no reason. They claim it's due to clients calling in and saying I didn't show. I'm convinced they are scamming me. If you don't show up to a job you get charged a fee. Understandable but once you confirm via phone and text with client check in to the job and make a report of client not home that should be the end. They scam with paying their pros.

I bought a fireplace mantel from Wayfair and picked professional assembly for it. Handy was assigned the job. They cancelled on me 3 times and finally told me they did not have a professional in my area willing to do the job. Not sure why Wayfair uses this company and why they would say they are going to do the job and then cancel 3 times. I would advise anyone not to use these folks because they do not stand behind their work.

Handy via Lowe's to install a window AC. Installer stated he installed my type of AC before, yet did not open any instructions. Proceeded to install based on 'figuring it out' himself, like one would put together a jigsaw puzzle. When I remarked that the foam insulation was not installed correctly he simply remarked that it is the best way for my window setting.

As poor as a business can get. They claim to have a happiness guarantee. Unfortunately they don't stand behind it. They don't properly 'vet' their 'experts' either. I had one of their workers destroy several thousand dollars worth of flooring installing it in my house. He didn't finish it either, even though he got extra time. I am hiring someone to rip it out and reinstall. I have filed a claim but it goes nowhere. They respond once a week or so, tell me I have 30 days to submit some documentation about MY INSURANCE, but my homeowner's doesn't cover contractors who don't know how to do a job. Doesn't look promising.

If there was an option I would give NO stars. I booked the job through Lowe's and Handy hasn't shown up 4 times and I took off work all 4 times and they keep rescheduling the job. I have called Lowes and emailed Handy and nothing has been done. This was my last e-mail. Now you're getting out of hand, this is the fourth time you rescheduled and it's costing us work time at our store which has hours 10 AM TO 8 PM and Lowes Management is also very upset. What makes you think our time is so cheap? Please Help!!!!

In February 2022 we hired Handy to install our beautiful Iron entry door that cost us over a lot of money. What we did not know about this company was the workers are not professionals. We were told we were in good hands and everything would be fine. They sent us a guy to install the door the guy cut the frame of the door that it came with. Cut the sheetrock around our door and make it bigger than before. He spent 8 hours and still could not fix the door and the mess that he made. Around 11:00 pm He told us he has to go home. He will come back the next day. Next day, he called me and told us we have to pay him more money on top of what we already paid.

Terrible service and communication. If there was an option I would give NO stars. If they were my employee they would be fired. Four appointments that I arranged my schedule around before they were able to provide an installer. Installer was not given enough info to know what was required for the install in spite of me providing information about those needs. Extra parts were needed and could have been obtained if Handy had reviewed the details of my order and communicated those needs to me before the installation. Handy then refused to refund the installation fee when they couldn't complete it without another appointment. After an hour on the phone with a Lowe's rep, they finally refunded the fee as Handy contracts with Lowe's for this service. I'm concerned that the installer who showed up also lost out since the job wasn't completed, no fault of his.

Booked job through Home Advisor. No show, then contractor asked to reschedule for next day. Again no show, asked again to reschedule. On that day, no show and phone number was disconnected but Home Advisor had already paid out even though I had told them the job wasn't completed. Do not use!! Contractor's name was Jeqvan H.

Not at all what I expected. Good thing - the company was good with updating me on my coming appt. The cleaner arrived early and was nice. But her work was absolutely disaster. I returned home to find many inconsistencies in the area she supposedly cleaned. She left a whole room uncleaned despite spending 15-20mins in there dilly dallying around. Had the nerve to take the tip I left after doing a horrible job. Floor she "mopped" looked dirty. Just horrible experience. I was referred to Handy.com by a colleague. Never again. No accountability at all. Cleaner's name is Kenisha W. If you care to please reprimand her. Horrible unprofessional person. She does not hold your company in any honor and I am canceling my 6 month plan early after 1 use.

We bought a grill thru Wayfair and paid additional for Handy to assemble. This was in late April. Well one man showed up and left to never return. Two days later another no show. Wayfair’s attitude is, "It’s a third party company so nothing that we can do," even though we paid Wayfair the money. Impossible to reach Handy and not helpful at all when contacted. Almost robot script responses "let’s reschedule". Beware of this company. They will not show up to do the job.

I scheduled a "Pro" Assembler on 04/23/22 for an assemble on 05/05/22. The Assembler arrived 1-1/2 hours late, looked at the job and told me he needed to charge his phone in his car for a few minutes. 15 minutes later I looked outside and his vehicle was gone, he left. There was no explanation, no reason, nothing I will NEVER use Handy again. Contacting Handy is incredibly hard, multiple disconnections, no direct number, no speaking directly to anyone except a 3rd party in another country. NEVER DO BUSINESS WITH HANDY!!!!

I scheduled out the service two weeks and took a day off work. No one showed up and I was notified 15 minutes after the appointment time that no one was coming. Couldn't call the company without jumping through several hoops. They wouldn't acknowledge the cancelation and just said to rebook for 48 hours. I do not trust this company and I am not sure if anyone is even going to show up. This company feels very fraudulent and I would recommend looking elsewhere!

Ordered new appliances from Lowe's in February. Disposal was to be installed by Handy. I had to pay extra as we live 22 miles from Lowes. Handy cancels first appointment. Second appointment they sent an electrician instead of plumber. He had to read the instructions and never did put the drain in. Just left. Ran the dishwasher after dinner. It starts making noises and lights. Only a week old, the book says turn off power immediately and call for help. Samsung states installer didn’t knock out the piece that goes to the dishwasher and have Handy come fix it. They have now changed days and times on us repeatedly. Handy has ignored all the calls from Lowes management and me. It is now over two months of having to wash dishes and deal with an unfinished install; because none of the people they try to send have any work ethics. If a place tells you Handy is the installer- RUN away from that sake!

Absolutely terrible and irresponsible. I paid 200 dollars for a "professional" assembly of a 1,000 dollar gas grill. The first time I lit the grill, a fire broke out under the side burner, because it wasn't assembled correctly, and burnt the right side off of the grill, and burning me in the process of putting out the fire. When I contacted them about it, and sent them pictures of the grill, their response was "We will not send "So and So" back to your job site". Then they told me that whenever I replace the grill, they would be happy to assemble it for me. HA!

Do not waste your time - find literally any other cleaning person/service. The first scheduled appointment no one showed up. Handy rescheduled. The day of the rescheduled appointment, Handy sends me an email less than 40 minutes before the appointment saying they were canceling and rescheduling, again. The second rescheduled appointment literally the same thing - 40 minutes before the appointment I get the same email. At this point, I'm done. I'm not waiting more than 2 weeks for someone to finally show up for a booking. And yet, if you want to cancel the day of for any reason, you'd be charged. I used them once before a few years ago, and the person who came to clean broke my microwave. Never again. You've been warned.

The platform is unresponsive to needs: the replies are formulated: there are no reliable managers who can be contacted. Job remains undone (in the driveway) 2 weeks & after 4 cancellations. Platform needs a ‘buck stops here’ with a human.

The company is impossible to reach by phone....I'm a Pro and even I can't and never ever have been able to get a human being on the phone...Everything is through their chat/email.. I assume they subcontract their customer service with a third party because they're totally uninformed, rude and at times just copy and paste canned responses to concerns.

Nobody showed up on two tries. They Send emails but on both occasions nobody arrived as expected. Total waste of time and my wife say around for 4 hours I had to build myself and now trying to fight to get my money back.

I scheduled and paid for an appt to have some furniture assembled. AFTER I paid the fee, in the confirmation notice I got they said they reserve the right to cancel appt. up to 2 hours before scheduled time! They don't inform you of this when you initially book. Now I'm waiting to have my money refunded (still hasn't arrived in my account) after I cancelled. I wasn't going to take a day off from work not knowing whether the appt would be cancelled at the last minute. Really unethical business practice. AVOID.

I scheduled a "pro" to assemble some furniture. The "pro" never showed up and it was IMPOSSIBLE to talk to anyone on the phone or to talk with anyone by a chat feature. When I finally bit the bullet and waited for the third time for 20 minutes on the phone line (it's buried deep on their website, believe me) the woman said the "pro" was still in the area. She later said she had said that "mistakenly" and that there was no one nearby. Long story short, I canceled our "service" and will never use Handy again! These people are insufferable. I asked to speak to a supervisor and she said there wasn't one available, but that she could "have one give me a call." Don't fall for that last line. Trust me.

Not the first time Handy has attempted to steal money from me. This time I went to the location. Signed in, went to front lobby, turned in my I.d. To receive a key-fob. Contacted the client. Handy is claiming the client lied and said I never arrived. It’s literally on file and proven with camera evidence but handy instead of paying me my cut rate, they are attempting to charge me $50 for working. Each email from handy over this matter states a different bogus reason as to charge me for working. This is a fraudulent charge. They already overcharge and keep the amount in the guise of only charging “$3.00” when in reality they keep about $60 per job and then charge the cleaners to clean. They treat and dictate the workers as employees but say they file them as self employed. This company will not last with all the ILLEGAL activities they partake in. Do not use unless you enjoy being taken advantage of as a client or a worker.

Cleaner had no cleaning supplies. Arrived for a 3hr appointment, and left after less than 50 minutes announcing that he had to go to a concert. In that time, all he did was wash a few dishes in the sink, and push the vacuum cleaner around. Literally, no cleaning. I am astonished. He said, "The house is pretty clean anyway." I suspect he did not actually know what cleaning is, and may never have seen a clean house, to have a sense on what to achieve.

This company sucks. No one showed for my first 2 appointments. They cancelled 2 hours before the appointment? I took a day off from work. Cost me $300 pay each day!! How many more times are you going to not show and reschedule???

The Handy app has been the worst experience ever, I pick up jobs on here that half the time I drive to their house and no one's home or they canceled and handy never contacted me to let me know, which not only impacts me and the client financially but sometimes I drive 40 minutes to these jobs which a huge waste on gas. Most of the time when I try to contact clients as in message or call it says there is an error that has occurred almost every time so even if I'm running 10 minutes late I am unable to let the client know leaving them to be upset with me.

I have never been this disgusted with a maid service. Frankly, I don't know if I have ever been this disgusted with a company. My husband and I booked a cleaning service through Handy and were shocked when the "maid" showed up with absolutely no cleaning supplies whatsoever. She didn't even have cloths. Instead of making it known that she had come without anything necessary to do the job she was hired for, she walked through our house with filthy shoes and started wiping our bathroom with water and all of our paper towels.

I booked a professional cleaning on the Handy app which included two additional services for an additional fee. My pro did show up on time, but he did not stay for the allotted time nor did he complete the additional services I had requested. After contacting Handy, sadly they weren’t much help, they did not refund me for the services that weren’t completed but they did email an apology. Also, please read the fine print… I had no idea the cleaning was a subscription after booking my first cleaning. When I canceled the service, HANDY, attempted to debit my card, in the amount of $99, at least 30 times, the bank froze my card due to suspicious activity. Needless to say I am very disappointed with the service and the customer service received from Handy. I used them in the past to assemble a desk and that went well… So this most recent experience was very disappointing.

When I made my first purchase at Wayfair and learned that I could pay extra for expert assembly, I was just too happy. Then the day came when my bed was to be assembled, my Professional was a no call, no show. Really? This is who I am doing business with. I decided I did not want to deal with Handy anymore. I returned my purchase and decided I would order my furniture from a store in-person where only in-house employees delivery and assemble furniture. I will definitely purchase from Wayfair again because I like their prices. I will just NEVER use Handy.com ever again. I can't believe Handy is in business with people who behave this way.

A technician came to install our Nest thermostat as they are apparently a certified Google technician and were recommended by Google to install our Nest. The Handy technician improperly installed the unit two times. The third time (four months after initial install) our nest thermostat stopped working and lost connection with our heating unit (during 30 degree weather). We called Handy who said they’d send a technician the next day during a 2 hour window. The technician never turned up and when I called Handy, they said it could have been for any number of reasons and they weren't able to contact the technician either!

If I could give negative stars, I would. Samsung contracted Handy as a third party to install a new television. We had installation scheduled for a Thursday at 10am. The night before a technician texted me and said they were unable to update my appointment time in the Handy app and would not be available until 1:30pm. I agreed to the newly scheduled time and thought nothing of it. Until Thursday morning when a technician arrived at 10am to install the TV and asked where the second technician was. Apparently the reason the first technician could not change the appointment time was because it was a two person job. I had three Handy customer service representatives hang up on me. All refused to let me speak to a manager, and they told me they could not directly contact the technicians they hired.

If I could give negative stars at this point I would. I am a current worker for the company. They had always been a source for work I could rely on when I needed it. I've never had a credit or background check like they claim they do for all of us. Yes there are some who work for them that are bad news. I'm not the best at what I do but I work hard and as far as I know have very few who were dissatisfied. Recently I was booked for a job that I could not get to because Google Maps could not find the location and was basically told the address didn't exist. I followed protocol and tried several times to make some sort of contact with the customer to verify the location. The pro app told me the customer had not set up their cell phone and that is why I couldn't contact them.

The one person who did show up on time did his job to the best of his ability. He put the pool table together pretty much by himself. But the customer service sucks **!! I tried to get a partial refund because I had to help but to no avail. The other assembly person called me to say she was in a car accident (how convenient on the day they needed to be here). She called and said she can't get here. Then called again to say that she has a coworker that can come instead but at a later date! Too late already assembled!

I was a Handy.com tech assistant plumber by Trade. I would use the handy.com app while working a full time job only during the weekends until the vaccine started taking shape… then I was replaced after a year of service with my employer that lead me using the handy.com app full time and that’s when all the fireworks started. I would claim a assignment, show up for said assignment on time meaning at least 20 minutes early, check in with the app and customer to come to find out the wrong service was booked …

This company is a joke! I've used this company a couple of times, and they've all been horrible. The last person they sent to my home failed to bring the supplies I paid extra for, he botched the job, and then left in a hurry. Upon hiring a competent person to finish the job, they showed me how he completely destroyed a brand new, in the box ceiling fan. He even threw away the blades to it!!!! Handy will not ever give you a refund. I have tried for months and keep getting responses to file a claim. I have filed the claim, they just don't want to pay.

Do not I repeat do not use Handy. I call to get a painter with Handy. I was called the day of by painter. He stated he was going to pick up supplies and I could pay him for supplies. Even though I had already pd Handy which never told me about paying for supplies. The other times I used Handy the professional came with their supplies. I cancelled and they took the charge from my account in full. Rip off.

I contacted Handy to set up an appointment for some heating issues I was experiencing. Made an appointment and 2 hours before it, they canceled online and scheduled another date and time. 2 hours before the next appointment they repeated the same thing, cancelling and rescheduling for yet another date and time. I phoned to explain I was now waiting 2 weeks and nothing had been accomplished. They said, sorry that is the way it is! I certainly could have found a reputable heating and air company to respond before 2-3 weeks. I find those business practices unacceptable to me. I will never contact them for anything,

Not only did the inexperienced hired "handy"man ruin my new bike he was supposed to assemble. Handy claims that they have sent the refund of $49 two separate times. IT'S BEEN OVER 3 MONTHS. I just got off the phone supposedly with a manager and he DID NOTHING. He claims the only thing he can do is issue another check that will take another 5 weeks to (not) arrive. SAVE YOUR MONEY. DON'T USE THESE UNPROFESSIONALS.

I applied to Handy and was accepted. On my first job the app wouldn't let me check in or check out and I tried to explain this the company and was treated very rudely only to find out they charged me a fee for not checking in or out which took the $50 I made on the job and the $50 the customer gave me as a tip for doing such a great job. They even took down my contact info for future work so they wouldn't have to go thru Handy ever again.

Please don’t use the Handy app, even if you are a customer or a Pro. They will find a way always to charge you fees and take all your money, their customers service is horrible, their pay, their service, their management, they look like a ghost company, these are scammers who will rip you off every time they get a chance.

I booked Handy service through Wayfair to install a vanity and sink. Two times this was scheduled and both times no one showed up to do the work. Handy has NO phone number to call to get assistance. You have to use their chat feature and they seem to think just saying sorry is enough. Terrible customer service from Handy. I would never use this service.

We have the Nest system in our apartment and are very happy with the functionality. We received an email suggesting we utilize Handy for our annual HVAC service. We figured we'd give it a try. They have now canceled on us THREE times -each time within hours of the appointment. Whenever I call I reach someone off-shore who is merely reading from a script and cannot successfully resolve the issue. One of the customer service people suggested we reschedule for December 25th - until I pointed out to her that this was Christmas Day!! We are extremely disappointed and frustrated with this service and would highly recommend you avoid it. We will go back to our regular HVAC service company.

I booked Handy.com for a maid to come in to my 800 sq ft apt and do a post renovation deep clean. The rate was booked at 105.00 for the 4.5 hours of work. The night before the cleaning I received a text from the maid saying any work beyond the basic cleaning would cost extra in cash so she can pay her rent. I Immediately fired her and notified Handy.com. They in turn charged me 115.00 for the cancelation of the service and then refunded the 105.00 for the actual service. They will hear from my bank. What a scam operation these people are running.

Unreliable and selfish company. The cleaners are nothing extraordinary, or on multiple occasions they have canceled at the last minute or failed to show up entirely. I had one cleaner claim to be inside the unit cleaning which is impossible as I was inside the unit. She then claimed to be at the wrong address, which is comically a lie. Hidden fees everywhere. Binded by a membership. Unprofessional customer representatives. Lack of clarity. On top of all of that, prices are high and service is mediocre at best. Go elsewhere.

Whatever you do, don't use this company. They sent out one installer, had no knowledge of how to do install. Two other days they scheduled appointments, their "pros" didn't show up and didn't contact me, so wasted my days. It is an absolute scam, they never send you anyone and just want to take your money and waste your time. "All of the pros working with Handy are independent service providers that have been vetted for quality, reliability, and customer satisfaction." "Rest assured your booking will go as planned." Except your "pros" had no quality of service because they had no knowledge of how to install a basic household item, they are extremely unreliable because they never show up to appointments or make any effort to contact, and you provide ZERO customer satisfaction.

Working with this company has been the most horrendous, nerve-racking experience! There are no phone numbers so in no way will you be able to talk to a live person. I have been trying to work out a schedule for furniture assembly and it has become a nightmare. One email states the appointment was canceled so I rebooked and another email sent to me stated it was booked but not paid for, so I paid, and another email stated it was rebooked and paid for but learned that I paid twice for the same assembly appointment. I am extremely disappointed and would recommend not using this service!

My "professional" JOSE cancelled on me 2 MINUTES before he arrived. He was TWO MINUTES AWAY. Very lazy and unprofessional with no communication. Handy services did nothing to help. I will never pay for their services again, ESPECIALLY when they asked me to pay beforehand, 2 days in advanced all to send me someone irresponsible.

Purchased a Full Sized bed through Wayfair, and paid for Assembly. This turned out to be Handy. After 5 hours, the guy still wasn't finished and I told him to leave. Boards on bed frame not connected properly, and one of the base boards just fell off the frame overnight. Handy is a middle man, and their business strategy seems to be to assign jobs to freelancers in the area. I do not know what their screening process is like but the installer they sent seemed to be a person with limited experience assembling furniture. I asked for a full refund, and Handy are now dragging their feet by asking me to send them my address and invoice. So that they can send me a Check. In the 21st Century. I will never use this company again.

DO NOT USE HANDY! It's a scam and rip off. My pros called 30 minutes before my appointment and said they were running late on their current job. I said it was ok if they came late and rescheduled an appointment. Then, they called a few hours later saying they needed to eat and change clothes and asked if they could come the following day. I didn't really have much of a choice so I said yes since they said they had run over on the job before mine. I allowed them to come the next day but they were unable to complete the job bc they needed a taller ladder. They said the taller ladder wouldn't fit in their car and that their other vehicle was in the shop. They left and said they would let me know when they could come back. In the meantime, my lights are hanging off of my home and cords are hanging from the roof. My HOA has threatened to fine me if it's not fixed or taken down by 5 because it looks terrible.

I paid $65 for assembly with an entertainment center. The pro never arrived. I received an email asking me to rate the pro and give a tip!! I went into the app and immediately gave the pro one star and reached out to customer service. Customer service (there is no phone number) informed me the pro was at my house for 30 min and left. I have a ring video doorbell, and a house full of guests for Thanksgiving so no one would have missed the doorbell and when it rings it goes right to my phone. The pro stated in the app the work was completed!! Customer service said I can reschedule the work or receive a 50% refund. DO NOT USE THIS SERVICE. SAVE YOUR MONEY. THIS SEEMS LIKE A TOTAL SCAM!! BUYER BEWARE!!!

I wanted to try this service, so I scheduled a housecleaning. It was pretty quickly cancelled on me and I was offered alternative dates/times. This was ok, because I had enough notice to change my work schedule and coordinate with the others in my household. The reschedule date was today at noon. After taking off work and arranging for my housemates to be gone for the housecleaning, I received a last-minute cancellation, automatically rescheduling my pre-Thanksgiving cleaning for December 2nd.... less than 2 hours notice after taking off work. I will never try this service again.

They charge first, then nobody shows up. So, they credit and schedule again - but they don't credit the full amount. So there are additional charges. And then they don't show again. But you cannot cancel. They say you can cancel for a $99 charge, but they don't let you cancel. So you continue to be billed and dragged along with nobody showing up.

Ordered a shed from Wayfair, who partners with Handy. Kept sending ppl who didnt know how to assemble or asked for pic and said can't. Still not assembled after 6X. Lousy customer service. Said needs 2 ppl, but never put in request to handymen that way.

Handy was hired through Wayfair to build a large shed. Three people showed up and only 1 1/2 really did any work. They were like the 3 stooges. At the end of the 5 hours scheduled, they were not done. 1 walked away and left. The other two just wanted us to accept 2 more hours of work. We had no choice. After about an hour, the 1 person who did nothing all day but sat down was done. The one handyman became so frustrated he tried to start a fight with my husband. My husband backed away afraid he was going to be hit. The guy stormed off and the other followed.

From Handy, one things is guaranteed.. Pathetic service. Pro's won't show up and won't respond to your calls. Worst service ever. I booked for service for Move-Out and Pro never showed up and not answering the calls.

Handy "professional" cancelled Samsung TV install purchased from Samsung last minute due to a "personal conflict" and their support was of no help at all in getting someone else. After 2 weeks of waiting, they cancelled the job.

This company is horrible!! Don't waste your time. They have been stealing my money and lying and hiding proof!! They will never be honest. Also they will never resolve anything. You can only email no matter what!! You cannot speak to anyone. I REALLY HOPE THE CEO KNOWS WHAT'S GOING ON!! BECAUSE I'M GETTING MY MONEY THEY TOOK FOR LIES BACK

Working for HANDY is a complete scam. They take more than half of your pay, find reasons to cheat you out of your hard earned money and will do anything to cover it up and continue to steal from all hard working people.

Prior to purchasing items from Wayfair, I checked to make sure that their vendor Handy, who assembles items, could do the job in our area. I was assured they could and would, so purchased them. I was contacted by Handy and give 5 appointments that were rescheduled and finally got word they couldn’t do the job at all. I spent time and money rescheduling my work to make these adjustments and ended up with my items unbuilt. Never will use again. Happiness Guarantee, I think not.

Hired to remove and replace small slab of concrete for sidewalk repair. First guy never finished job and left safety hazard. Two more guys sent out to my house and met with me but never returned. Left molds creating significant tripping hazard and bag of 100lb concrete. Total Cost more to remove the bad job than it would have cost if done correct the first time. Three separate meeting with handymen was waste of time and time from my job. Customer service had no answers and just hung up.

I bought the 6 month package. First cleaning pro was great! Second, left a hour early, didn’t clean the bathrooms.. and used Pledge on the floor! They have a guarantee on their website, and if you are dissatisfied they will send another pro at no charge. They didn’t do that. They gave me $20 off and made me pay for the next pro. Who, 1.5 hours before arrival, cancelled. STAY AWAY!!! They charged me $99 cancellation fee for wanting to cancel inconsistent service.

They really shouldn’t promise what they can’t provide! I specially planned my day to be home for the first cleaning TWICE, to be told last minute that the cleaning has been cancelled – I was even sent confirmation and the name of my cleaner – and they were certainly quick to take my money knowing that they wouldn’t deliver, and now say it will take a few weeks for the refund. To say that I am disappointed in this company is an understatement!

This company started spamming my inbox a few weeks ago. They are impossible to contact by phone and their email customer service response was useless. I requested them to remove me from their mailing list. They claimed: "We have unsubscribed that email address from our marketing list. Please keep in mind that this means we have unsubscribed {your email}. Additionally, even with this change you'll still receive transactional Handy emails, i.e. booking confirmations and refund notifications." So basically they are not unsubscribing me and not only that, I am still receiving the goddamned emails. I filed a complaint with the FTC for violation of the CAN-SPAM act of 2003. If I'm ever in New York, I'm going to their office and I'm going to annoy everyone there. Absolutely unacceptable business practice.

After requesting mulitple times to stop receiving solicitations they continue to badger all of my employees. There is no CSR phone number to contact either. They abuse the email marketing. No CSR number, and no response to requests to stop emailing us for solicitations.

Bought a Google Nest Outdoor (battery operated) Camera from the Google site and opted for the installation for $99...which in itself is robber, but I digress. They outsourced or used a 3rd party contractor. We've had stuff installed before by Dish and other contracted companies/people. For the camera, Handyman was chosen. The day of, no one showed up. When I called, the lady offered no apology and simply stated they would reschedule me and NOT CHARGE ME. I was confused, when would any company charge someone for their employee not showing up and doing what is expected of them. The installer never showed up. So they rescheduled and took 10% off for the next day. An hour before, I got a message stating they had to reschedule for 2 days later instead, because they could not find a "professional" to install. I had to take both days off to be here, essentially costing me money.

Set up an inquiry to have my faucet fixed. They quoted me $160 for the job. When the plumber showed up, he wanted $800 to fix a shutoff valve! They cost $20 at Home depot, but mine was no longer being sold. Anyway, Homeadvisor and Handy put my card on automatic payments and charged me around $200 for 3 weeks straight. I never consented to this. There is no support number, only a sales number of course. They refused to refund my money even though not one of their plumbers even touched my sink. I am getting an attorney involved. I ended up going with a local plumber. The job cost me under $400, so less than half what homeadvisor wanted to charge. What an awful company.

This company does not do its due diligence when accepting contractors. I feel bad for the good contractors it has because they are over-shadowed by the bad ones that have been left unchecked by Handy. I have used the service several times in the past along with some friends with very mixed results. This past time I booked a pro to clean my mother's empty house and the pro assigned was somehow both New to Handy but also listed as working for Handy for a year. No information or reviews were provided about the pro. When she arrived she had almost no cleaning supplies with her, so my mother provided some. After my mother left the house, the pro left, along with the cleaning supplies my mother gave her to clean the house. She didn't contact me through the app, or my mother through her phone. This is an individual pro issue.

I've tried to use Handy for monthly housecleanings since May of 2021. It's now September, and tomorrow I'm supposed to have my 3rd cleaning. I have NEVER had a cleaning on the original scheduled date. Every month there has been at least one instance of a late cancellation or no-show, and in two such instances, I was charged anyway and had to chase after their customer service to reverse charges. My last series of cancellations I was promised my prepayment would be applied to tomorrow's cleaning, but now I got a notification that they charged me again, even though I had a credit on the account. The two cleaners who have arrived have done a good job on my house (one didn't have her own supplies, which threw me, but she did a good job using my supplies), but it's not worth the hassle.

The company cancelled my appointment THREE times with no lead time at all. I left my job on three separate days to be home for the "PRO", which is a ridiculous term to use when you don't even bother to show up. I paid for the service through WAYFAIR. I hold WAYFAIR responsible as well in that they are offering a company with such a despicable rating for service. I should have done my homework! You should be embarrassed by your claims.

I purchased a bed from Wayfair and Handy was scheduled to assemble it the day after delivery. They canceled my appointment at the last minute and rescheduled it. Then they canceled and rescheduled it a second time not even contacting me to find out if the new appointment date/time was acceptable to me. I would never use this service again and am reporting my experience to Wayfair’s CEO on Monday morning.

As a Handy cleaner for 5 years, I can say this... for future customers- when you find a cleaner you like, exchange numbers, save yourself future headaches, stress, fees and leave the app. Future cleaners- be professional, diligent, and use handy as a marketing tool for your own cleaning company. There will be tons of fees, and lying customers. On top of communication with Handy management being almost completely Ai and Bot now. Be strategic, professional, smart and enjoy cleaning.

I ordered furniture to be delivered and assembled by Wayfair.com. They hired Handy to assemble. After a month of missed appointments Handy sent an email stating they do not service my area. $345.32 is what I paid for the assembly. I have been trying for 5 weeks to get a refund. Wayfair whom hired Handy will not help. Handy says my check was sent and would be received by 5 weeks which is days ago. When I complain they say it will be another 4-5 weeks for a new check to be issued. I am a senior lady and I see this is their MO to keep delaying hoping I will give up. I will never buy from Wayfair again and beware of Handy!

Once you pay, you can never change your mind. I was scammed $322. I booked for a service and I canceled the service 24 hours before. They refused to refund me. In an attempt to cancel, I was forced to join their membership for $99. Please do not use this company.

Ordered and paid for assembly service AUGUST 30TH 4PM... THE GUY NEVER CALLS OR SHOWS UP!! NO CALL NO SHOW! Call complain...they say, "Oh sorry." THEN IT'S RESCHEDULED FOR FRIDAY THE 3RD AND NOW IT'S RESCHEDULED AGAIN!!! FOR A CALL OFF. No "sorry we're going to compensate you..the service is free" etcetc..no same charge same inconvenience.

I hired and prepaid for 2 movers for 3 hours. I made the reservation two weeks prior to move day. On moving day, 1 of the two movers showed up. After contacting the company, they informed me they could not send another mover today or tomorrow. This left me in a huge mess- with an ABF trailer to load and no movers! I am now disputing the charges with my credit card- since I prepaid for a service I did not receive. I WILL NEVER USE HANDY HAPPINESS AGAIN.

Per my experience AVOID Handy.com!! This would be zero stars if I could make it one!! I bought a toilet installation from Lowe's and Lowe's uses Handy.com for their installs. It took two weeks for a scheduled service. You can only communicate with them or the service person via email or app. They sent out constant reminders and verification emails including the day of the service. Day of the service, the installer did not show up. There was no communication from Handy or the installer.

I am furious with this company. My "Pro" (the title they give to the housekeepers) did not show up and I CANNOT get support to responding to me. I want my money refunded - ABSOLUTELY NO ONE SHOWED UP - then you charged my credit card!!!! I sent a complaint and the support sent me an email saying that the person did show up? How can that be when I was waiting on them for over 40 minutes???? I was at my house all morning and left 50 min after their start time (9:20am). I spent over an hour picking up stuff so they could clean. They never called or text - others I used in the past with Handy did that. I have wasted time (that I should have been at work) and money - my time cleaning now.

I purchased a toilet from Lowe's Home Improvement, and they contracted Handy to install the toilet. The contractor from Handy came to my home (Unmasked), and within 3 mins, screamed for me to turn off the main water supply. I asked what happened, and he told me that my water supply pipe for the toilet had been previously broken. I live on the 3rd floor of a three floor condo. I had to run downstairs to inform my neighbor of the issue, he found his bathroom flooded and his ceiling damaged. I told the contractor that there is no way the pipe was broken prior to his work, he then left in a hurry.

Don't ever use Lowe's Handy install company. I have wasted so much time with these people. Numerous phone calls had to go back to store three times. Terrible service. Finally, I cancelled the ceiling fan installation because the installer for my job said he doesn't work with Lowe's installers anymore. I kept calling Lowe's and calling for information. Big nightmare. No one would answer the phone then finally a girl switched me around to numbers that would ring the busy signal. This purchase at Lowe's then paying for the install upfront was a huge mistake. Customer service should just rip the phone off the wall at least they would have a reason for not answering the phone. I spent over 2 hours calling, Lowe's, installer and worst was Lowe's headquarters. Bottom line is shop other places that really care about their customers.

I don't think this company really wants to "hire" professionals. They take all your personal information, social security, address, phone, supposedly for a "background" check. Then harass you to download their "App" for immediate opportunities. The App is worthless and then they never follow-up with any job opportunities.

I purchased an item online from Walmart and included the assembly from Handy. The item arrived at my home and Handy scheduled, and canceled five four-hour window appointments, over a period of a week and a half, before finally writing to tell me they can't perform the service. They, of course, already took my money, and Walmart won't return it, because it was paid to an outside supplier (even though I paid Walmart for the service). It took over a month for the money to appear on my credit card. Total Rip Off. Walmart too. From now on, I'm buying my Chinese Communist junk from Amazon.

Walmart + Handy tv mounting is a complete SHAM! You will book an appointment and no one will show! Then you will be given repeated rescheduled appointments every other day until you wise up and realize these people are never coming! Don’t be fooled because the Walmart name is attached because they cannot help you get your money back from these con artists! They have scammed me out of $79. Don’t let it happen to you.

Wish there was a way to give zero stars. Booked and paid upfront for drywall repair. Handy's terms of service say that if *we* cancel the booking within 48 hours, then *they* get to keep all the money. However, Handy.com rescheduled us THREE TIMES over two weeks within TWO HOURS of our booking. We kept taking off work in order to be there when the handyman arrived, and then the morning of, within 1-2 hours of our booking start time, we would just get an automated text telling us "the professional scheduled to assist you today had to cancel last minute and we have rescheduled you". We have to give them 48 hours notice, and they get to give us NO notice? Where's OUR cancellation fee?

When You sign up to work for this company at Handy, Know what you're getting yourself into. Looks like they'll pay you well right? Bigger jobs equal a bigger paycheck right? Well that what I thought until further investigation. Handy, provides pros different jobs on their app and they'll give you the price they'll pay. Sounds good until you click on the job you're interested in and decide to accept it. The app then proceeds to bring up a notice about cancelations and the prices they will charge you (the pro) for any cancelations with less than 48 hours. Which means that if you accept a job post less than 48 hours, you will see less money in your paycheck than they said they'd pay you and your rate will go down.

So far my experience with both booking services and with their customer service has been trash. I’ve had my appointment rescheduled 3 times and cancelled once because of ‘last minute call outs’. I tried scheduling at a time I choose, going with when they re-scheduled me, choosing a specific pro and choosing from their availability, and none of it worked. When I asked for a refund and my plan to be cancelled because obviously I’m never getting an appointment to show up, I was told there was a $99 cancellation fee because I received a discounted service….which I never received because the appointment was rescheduled! I’ve been going back and forth with this customer service rep, but the responses are word for word the same, so they’re either a robot or are just sending pre-written emails.

I scheduled a service call for my A/C. The provider did not show and did not contact me. Handy.com contacted me via text message to verify that the service was complete. When I responded negatively, they said that someone from Handy.com would reach out to me "shortly". Sixteen hours later, I finally contacted them to request a refund. They did promptly respond and agree to refund. But it was a lesser amount than I was originally to have been charged. When I called to verify that they would refund the correct amount, the service rep told me I had to work through Google Pay (or something like that) as they did not have access to the billing. I find this to be unacceptable. I turns out that they charged me the lesser amount originally. So, assuming that they actually do refund me, I suppose they get that right. Small consolation for the worst experience that I have ever had in trying to service done.

They try to lure you in for a discounted price. Afterwards, they charge your credit card first without providing service. In my case, they first notified that the pro service I requested is not available. Then they claimed that they sent someone, I had no person come. They refused to credit or send a second service back. Run away from Handy!

As a contractor for this company I have to say that they do not respond to the concerns of the pro. I have been waiting now 5 weeks to get paid for an issue that their app caused…keep saying be patient but I’m sure they wouldn’t want to wait 5 weeks for their paycheck!

I booked Handy.com through Samsung.com when I purchased my new Samsung Frame TV for installation. The service was priced at $80 plus tax. When the technician arrived he admitted he did not have experience in installing the low profile bracket that comes with the TV. I had the TV in the Styrofoam next the wall for installation and when he moved it, he put a large, black scratch in the wall. The line was deep as well and would require patching and smoothing as well as painting.

Terrible company that charges you ahead of cleaning service, cancel booking on you and when you ask to cancel plan, they tell you that you have to pay $99 cancellation fee. This company is a plain out fraud and needs to be put out of business. They cancelled my booking twice in a row.

We contracted for 6 months of cleaning service. First visit no one shows. We agree to let Handy reschedule. They did not show 50% of the time and even had the nerve to charge us $10 every time THEY did not show. Had the last straw, as we were basically never sure who was cleaning our house, the service or us. Not why you commit to a cleaning service, to do it yourself. We canceled because of their breach of contract. They charged us $99 to do that even though they already breached the contract by showing just half the time. RUN!!!! RUN!!!! For independent contractors- run as well. You hardly get paid a thing, if they ever pay you.

I used the Handy App for home cleaning services for about a year until COVID and everything stopped. I started back up again but the professional I always used is not available anymore so Handy sent a new woman. I left with my dogs when she arrived and I got home about 15 minutes before she was scheduled to be finished. The woman was gone and so were many of my valuable things. Handy claims they guarantee their vetting system but I can’t even get them to give me a phone number to contact them. They will correspond only through email.

Wish I had found these other reviews before I got roped in too. This company needs to be shut down, put out of business. They advertise that they covered my area, booked and rescheduled THREE times, one hour before they were supposed to be here. Then they charge you $99 to cancel, and tell you that it can be applied to some other 'select service', but what they don't tell you is that you are once again ROPED in for a year, and they will continue to bill you. And it does you no good to have 'select service' if no one shows up or no one covers your area. It's consumer fraud when you charge for a service that you never receive. STAY away from handy.com. I will be reporting them to all the appropriate channels so they will be investigated and hopefully keep other unsuspecting consumers from getting ripped off.

I used Handy for a recent garbage disposal installation I purchased through Walmart. It was an easy add on and for $89 I thought it would be worth it because my particular disposal has to be wired. This installation ended up being rescheduled a total of three times because the first two technicians were no shows (no email, texts or phone calls either). Each time I would email the handy folks to complain someone different would answer my email. One of them even stated the technician had already completed the job. On top of all of that the tech that came to my home couldn't figure out how to install my new disposal and I ended up getting under the sink with him and figuring it out. They also promised me a $25 gift card for rescheduling the first time, which never happened. I will never, ever use Handy again!

Google Nest is partnered with this company which is why I used them in first place. Made an appt for AC check. They called day of and said the only appt they can find is next day after appt, then get an email stating appt is 5 days away!!! What kind of crap is that? I could have found someone local quicker than waiting for them. I canceled appt but as usual I am out the money for them for 3 to 5 days while it is being refunded. NEVER NEVER use them!

Roger G was sent to assemble a treadmill thru Walmart-Handy. First attempt gave up as he "had another job." Was unable to install cover to handle. I asked where the screws were, he shrugged his shoulders. Walmart/Handy rescheduled Roger to come on the next Monday. He was a no show. I then discovered one of the small boxes left by the equipment contained 30+ pieces of hardware (locking washers, bolts and screws). They better not send him again!!

I have attempted to use them twice. The first time was to put my trampoline I purchased together. They kept changing the date and time. I finally canceled the appointment and hired someone local. This past week I purchased an electric bicycle from Walmart. I was contacted three times with a need to reschedule. On the third time they canceled less than two hours before arrival time. I had to switch my entire work schedule around and they gave no good reason. So if I cancel within 24 hours I am charged $99 but they cancel in less than 2 hours and I am expected to be okay with it. It is costing me $150 more to take the bike to a bike shop. They should pay for this. Unrealistic. I cannot even get my money back for the bike appointment. Do Not trust. You get excited and they will continue to reschedule over and over.

My first cleaning was to a house with no furniture before I moved in, specifically asking for the oven, cabinets and other places like bathrooms to be cleaned. When I moved in, those were all the places I still found out crumbs, dirt, hair, and disgust. I had to still pay full price, no refund, and was forced to continue with a plan I didn't want to sign up for.

I have been a long time customer of Wayfair. I have never had an issue with the assembly until now that they are using Handy. I purchased $2500 of patio furniture and paid and additional $1,000 for Handy assembly. I have had two NO SHOWS, and numerous reschedules by the company and I am still sitting here with unopened boxes. I am fed up now, so I will be contacting Wayfair in the morning to see about returning the items and getting a refund. I hate to give up my relationship with Wayfair, but I can't risk using Handy again and going thru this waste of my time so as long as they are partnered with Handy I will be forced to shop elsewhere.

I ordered assembly for my TV stand (a little over $100). The first scheduling the guy never showed up, so I reached out to Handy and rescheduled for tonight (2 days later). It happened again. This time I received a message that the handyman had a babysitting conflict and had to cancel at the very last minute. If you go to the app store, you will find that this experience is quite common with many people that have had similar occurrences. I really wish that I would have done my research first, but since they were associated with Wayfair, I thought they would be vetted. At this point, I am going to request a full refund so that I can find a reputable company to work with to assemble my TV stand otherwise I might as well return it.

Walmart contracted them to put a curio together here in Lakeland, FL. Two women came out very late saying they couldn't find it (the street address couldn't be any simpler). After 3 hours they had partially assembled only the top part, then told Bob the door didn't fit, told him to request more time for them (for them to get paid more than the 100) and left.

I beg you, use another service. They cancelled on me 4 times. Missed my son's birthday. then finally showed up and the guy they send, just ** the entire time about how little money they get paid. Very bad service and experience.

Save your money and peace of mind and stay away from this service! The pros you chose are rarely the ones who actually show up. Handy makes changes to your booking, always within 24h from the appointment, without ANY notifications and if you cancel or reschedule because you're not happy with the pro they automatically assign they will charge you penalty fees. You should be able to choose who you let in your home for a service YOU PAY for. I have opted for only females, but was constantly assigned men, and when I contacted customer service to ensure that that doesn't happen, they said that the pros are independent contractors and they cannot guarantee anything. The gender preference is just a preference, not a hard rule.

I purchased some furniture off of Wayfair. This was the service that was provided for the installation. They have rescheduled and canceled me about four times now. This is so unprofessional!! It’s been about 10 days since the furniture was delivered and I was sitting here with nobody to come out and assemble it! Will never use Wayfair because of this issue.

Don’t use Handy. They will reschedule without you knowing and then the Pros never show up. I couldn’t even get my first cleaning after signing up because workers (Pros) cancel or don’t show up. Horrible service.

HEED MY WARNING: It has been 4 weeks and one day since Handy, the worst home repair service out here, has marred the walls of my apartment and refuses to fix the damage. It has been more than 6 weeks since the FIRST unprofessional, irresponsible, inept, bumbling, worker who originally wreaked havoc on my walls.

I purchased installation services of a light through Wayfair that used Handy. One installer was to arrive at 7 AM. He did not show and I had to open up a chat box to communicate with Handy Rep. who told me that the installer would not make it. I rescheduled on a Saturday, only to have the same thing happen. Another No Show and I had to communicate online with someone to find out why no one showed- again. The company charged me for the service and no one ever showed to do the work. I cancelled the third appointment and hired my own electrician. I wish I would have known they were so bad at getting the job done up front, it would have saved me weeks waiting for them to get someone to my house to work.

I scheduled a cleaning 1/19/2021 and enjoyed the cleaners. I scheduled a future cleaning and Handy charged me for those cleanings in advance. They refunded my $128 x 2 on 1/22/2021 and I cancelled all services at that time. I never used them again. 3/1/2021 I received a email stating that I had an appointment scheduled for 3/3/2021 which I don't. I have not used that service for over a month. They charged me $99 for a cancellation fee 3/2/2021. I emailed them not to charge me for anything, but they did. This was an unauthorized charge and this company is very underhanded.

I wish I checked reviews before ever booking them. They advertise a service that you're not going to get and then they charge you a cancelation fee and won't talk to you on the phone! I signed up for their cleaning service and they sent someone that not only didn't have any kind of cleaning training but she actually left my place dirtier after she was there. She used this white cleaning powder that was left in every nook and cranny!! It's legitimately everywhere!! And they want me to trust them (who I can't even talk to on the phone) to send someone else over? No chance in hell! This is my HOME.

Booked a time for repair of cracked pipe. A few hours before the appointment they notified me that they couldn't find anyone to come out so they rescheduled me for 2 days later. Fortunately it was an outdoor pipe spewing out the water. The next appointment went the exact same way. Canceled at the last minute. I think they schedule appointments and hope they can find someone. The only thing they were prompt about was getting my credit card info.

Handy service for Lowe's will change your appointments without any approval, miss appointments and never call (in sw Florida, no bad weather here to blame it on). When you call they can't contact or find the installer they contracted to do the job. Lowe's executive customer service (they set this last appointment that was missed today). It's a shame a company the size of Lowes uses such an unreliable. Mr Ellison CEO of Lowes.... you need to dump "Handy" as your service provider.

My experience was nothing short of awful. Do not waste your time with this app and services. I spoke with a woman from Handy who recommended move out cleaning services as I was looking for someone to clean my empty studio apartment. This was time sensitive as I am being charged for additional days in my old apartment. My first "pro" was a no show and getting hold of someone at Handy is nearly impossible. I finally get an email back that they rescheduled my service for 2 days later.

We booked an appointment with Handy to install a light fixture through Wayfair at a stated cost of $135. A week later Handy added an extra $440 charge to our credit card. When we tried to get an explanation, their customer "service" group was unable to provide one. We had to go through Wayfair to straighten it out, as it was Handy that originated the charge. The installation itself never happened. After sending many unsolicited texts and emails to confirm our appointment Handy then changed it to a late night appointment, which we didn't want. It took (no exaggeration) 24 emails to get a new appointment at a rational time. Handy then cancelled that appointment half an hour before the electrician was due to arrive.

Verbal talk with Handy.com representative named Josh. Guaranteed licensed electrician and no charges until service completed. Person who contacted me was not an electrician. Handy.com charged me immediately on 2/17 when service was scheduled for 2/18. Company is a scam....breached our verbal agreement. No contract signed.

After two last minute cancellations, a cleaner finally arrived at my house and did a terrible job. They didn't even touch the floors or the shower. Now it will cost me $99 to buy out of the contract. This company is a joke.

We purchased a piece of furniture that was to be assembled by Handy. The furniture was delivered on time, but the assembly date by Handy has been cancelled and rescheduled 4 times in the last week. We completely cancelled the service man and are now left to find someone on our own. I would NEVER recommend this company to anyone!

Terrible!! Cancelled twice with no notice. Can not call them you have to communicate by email. Unprofessional and unreliable. All they offer to do is give you $10 towards a future service and tell you to rebook online. Very frustrated and unhappy.

I purchased a wall unit from Wayfair. They are partnered with Handy for assembly. The instructions said 2 people are needed for assembly. Handy sends one person. He is there for two hours, said he has to go, the job is was incomplete. The tv HDMI cord was snapped. So I had to go buy a new cord for $30. In the meantime I call Wayfair to tell them their partner didn't complete the job. They speak to Handy and said, "We need 48 hrs to send new people out." I said I'm not waiting that long. They magically find two people for the next day. I receive a text the following day confirming the appt. time. 20 minutes later they send another text cancelling the appt.

BEWARE! This company does plumbing work in TEXAS without a valid Responsible Master Plumber Licensee. They do plumbing work and installations of plumbing fixtures for Lowe's by using sub-contractors. In Texas to be at a jobsite on your own a person either has to be a responsible master plumber or a licensed plumber (not an apprentice registrant) working under a responsible master plumber. Handy does not have an RMP listed under their name for Texas (as the law requires). Most of the their contractors are not RMPs, not work under an RMP.

I just gone thru my second cleaning with Handy APP. I don't even know why I signed up. Both occasions, the cleaning crew rushed the job and missed just about the most important things in cleaning. Kitchen and bathrooms. The first one never touched the bathtub and didn't even vacuum the rug I have in the bathroom. I have three beds without box springs, they never even touched it. At the end, I have dust bunnies under the bed, all around the corner of the walls. Kitchen oven was requested and paid extra. They didn't even bother to clean both times. My glass dining room table still have streaks left from them wiping it down. Floor are left with streaks everywhere. Save yourself from the hassles and indignity and hire someone outright. I am going back to my old cleaner. She is busy, but I can wait for better services.

Took a day off from work to be home for furniture assembly. The "professional" never arrived or contacted me. I attempted to call them and their listed number was fake. Handy offered NO excuse as to why my "professional" was a no show. Now I have a box of furniture sitting in my living room. Go Elsewhere!!!

I started using Handy to clean my apartment as a working mom, keeping up at home has been hard. I have a lot on my plate and was looking to simplify and eat an extra cost if it meant I didn't have to struggle so much. One of their cleaners accidentally spilled an wall plug in on my wooden hutch. The oils stripped the wood and completely ruined my solid wood EXPENSIVE hutch.

Omg this company is the worst, so I schedule a cleaning for 12-12-20 at 3pm and the lady said she wouldn't be able to make it, to cancel the appointment. So I did I haven't gotten my refund back. I also had a booking for today 12-23-20 at 2pm and no one showed up. But guess what they took the money out my account. The communication is terrible too. Everything is and email no phone number. I tried to cancel the service and they want to charge me 99.00 to cancel like really you have about 200.00 already. I'm so upset.

Don't use this service!!!! No one shows after they confirm appointment. A recording calls 2 hours before scheduled time to say they have no one coming! They continue to charge for future appointments that they don't keep. If you want to cancel there is a $99 fee!!! In my opinion, total scam! Reporting to BBB.

This “Handy” company is unreliable and not worth the time and money you have to pay for their non-existent service! I (re)scheduled my appointment for an install on 12/1 at 1 pm. Handy confirmed my appointment and sent me a reminder via email for the above mentioned day and time. Much to MY SURPRISE, the “handy pro” was a NO-SHOW and they rescheduled my “handy pro” service to another day and time (@7:30pm!) without any notice or preapproval from me! REALLY?!!? How do they know my personal schedule??? They better refund me ALL of my money cause I will not use or refer them to anyone EVER!!!

Stay clear of this company. There is no real commitment to provide the service you are looking for. You think you can count on the agreed upon service, then the morning of the expected service, nobody shows up. I tried 4 separate times (4th time just as a test). Never did the cleaning service show up. The first one failed me the final day we had to be out of our house upon sale. Needless to say, this failed service was a real inconvenience. After the failed appointments, I received inquiries from Handy, as if they really cared. The responses were automated canned responses. What a joke. Save yourself the disappointment and go with another cleaning service.

Just terrible! First off, the person who they sent had a definite affect and was not a mentally stable person. I say this With no judgment, but the person had such a significant affect, that I did not feel safe. In four hours she cleaned a very small bathroom and a very small kitchen. She cleaned a few surfaces in the dining room and in a living room. None of the bedrooms the halls or any other areas were cleaned. This was my first cleaning with this service. Handy offers a first cleaning discount when You go into a six month contract with them. After this experience they are trying to charge me $100 to cancel the contract. Needless to stay I will be disputing this with my credit card company. After this first experience I never wanna deal with them again.

First time I used Handy was in 2019 after a Wayfair purchase. Pro did a great job and the charge was reasonable. This time Handy charged $160 for what I needed done, but no pro would take the easy job. Reason? They would have only been paid $30 for it. Cancelled it and put it together myself. Won’t use Handy again.