Handy Reviews

My pro never showed up and sent this message: "Our pro let us know that your job was not able to take place as planned. Per our terms, you have been charged the full booking cost." Is this possible? Can a company charge me for not providing services?

The project was to run a wire behind drywall and install light fixture and light switch. I have the light fixture. The PRO came 30 min late. Told me he needs a total of 6 hours to complete the project, and I need pay $400 extra for the project, in addition to the $200 I already paid. Stated that he will set up the project date and time through Handy. Then he left without doing anything. I waited the entire day for the new date/time to come in, nothing scheduled. A complete waste of time.

Please! Do yourself a favor and pay a neighborhood kid to do whatever task you were considering Handy to accomplish for you. Trust me, you’ll regret it if you use their service. I count over 100 one star ratings here that clearly feel the same. Horrible customer service, awful support (think 75 minute wait time for an agent), and no accountability. Buyer beware, there are plenty of better options.

I scheduled a Ring doorbell installation two weeks in advance. Stayed home from work. One hour prior to appointment they canceled and rescheduled me for a Friday night. I went only to cancel and get refund. Lost 45 minutes of my time on that.

I blame myself for not doing the research first. Twice they canceled on me a half hour before they were to show. I lost money blocking off the day twice. You should know that each time 15 minutes after the no show another cleaning company called me to say they see my person was cancelled and her company could help me out since it was a last-minute cancellation. How she knew they cancelled so quickly I can't explain it but the price went from 200 with the no shows to 2300!! I'm not calling anyone a scammer but anyone reading this needs to make their own decision.

Warning ⚠️ Do Not Use Handy! We got free installation with a new Google Nest thermostat. Handy was scheduled to install and they canceled 5 times within an hour of the appointments. Angie's is the mother company or subcontractor, they also ignored me. I finally complained to Google since this was going nowhere. I no longer want Handy services and we're working on a new plan.

I ordered a toilet from Lowe's to be installed in my 88 year old mother's house and found out they use Handy for their installations. Handy was not able to give me the name of the installer, because they never had one, was unable to keep the installation date and tried to reschedule, again because they did not have an installer. I tried to get help and was constantly sent to Angi, their parent corp., were I spent several hours on chat and was unable to get any help. I finally canceled the project and have to find another way to get the toilet installed. DO NOT USE THIS COMPANY. I would give them a -10 stars if that was possible.

This is the worst company that we have dealt with while setting up our house. We reserved two times and requested for a handyman for two jobs. Both the times, they cancelled the job stating that "Handyman not available just the day before". And here is the worst part, they don't refund your money to your credit card. They refund it to your Handy Account. Who does that? The first time, they did not refund our money to our credit card, we went ahead and booked another service and they asked for more money. So, we went ahead; but then again they cancelled the service and then we are stuck with $178 in our Handy account. Handy, you guys have a horrible Business model and it's a very cheap and unreliable way to do business. Shame on you, Guys.

So I read the reviews of this cleaner who appeared to be amazing and I booked her on Handy. I paid $200. I committed to a three month plan because I thought she seemed great. Next thing I know I have been reassigned what appears to be a strange migrant man who is a very scary. This is a clear bait and switch. They do not give you the pro that they have put up top with the good reviews but instead, assign you someone that is clearly not even on their list with positive reviews. This is a very scary situation when you have a stranger you cannot trust that is not reviewed coming into your house. The customer service says, "Oh well we can’t guarantee you anyone," it’s clearly a fraud and a scam. Do not trust them. You’re not getting what you pay for.

I had a scheduled tv install set up for Sunday and was canceled by message approximately 1 and 1/2 hour before the appointment. I called 4 hours prior to make sure everything was on schedule and it took 6 calls to get through and was hung up 3 times and transferred to customer service and waited 20 minutes with no response before hanging up. I will never request their service again and will complain to costco for using a company with such bad reviews.