Handy

I don't think this company really wants to "hire" professionals. They take all your personal information, social security, address, phone, supposedly for a "background" check. Then harass you to download their "App" for immediate opportunities. The App is worthless and then they never follow-up with any job opportunities.

I purchased an item online from Walmart and included the assembly from Handy. The item arrived at my home and Handy scheduled, and canceled five four-hour window appointments, over a period of a week and a half, before finally writing to tell me they can't perform the service. They, of course, already took my money, and Walmart won't return it, because it was paid to an outside supplier (even though I paid Walmart for the service). It took over a month for the money to appear on my credit card. Total Rip Off. Walmart too. From now on, I'm buying my Chinese Communist junk from Amazon.

Walmart + Handy tv mounting is a complete SHAM! You will book an appointment and no one will show! Then you will be given repeated rescheduled appointments every other day until you wise up and realize these people are never coming! Don’t be fooled because the Walmart name is attached because they cannot help you get your money back from these con artists! They have scammed me out of $79. Don’t let it happen to you.

Wish there was a way to give zero stars. Booked and paid upfront for drywall repair. Handy's terms of service say that if *we* cancel the booking within 48 hours, then *they* get to keep all the money. However, Handy.com rescheduled us THREE TIMES over two weeks within TWO HOURS of our booking. We kept taking off work in order to be there when the handyman arrived, and then the morning of, within 1-2 hours of our booking start time, we would just get an automated text telling us "the professional scheduled to assist you today had to cancel last minute and we have rescheduled you". We have to give them 48 hours notice, and they get to give us NO notice? Where's OUR cancellation fee?

When You sign up to work for this company at Handy, Know what you're getting yourself into. Looks like they'll pay you well right? Bigger jobs equal a bigger paycheck right? Well that what I thought until further investigation. Handy, provides pros different jobs on their app and they'll give you the price they'll pay. Sounds good until you click on the job you're interested in and decide to accept it. The app then proceeds to bring up a notice about cancelations and the prices they will charge you (the pro) for any cancelations with less than 48 hours. Which means that if you accept a job post less than 48 hours, you will see less money in your paycheck than they said they'd pay you and your rate will go down.

So far my experience with both booking services and with their customer service has been trash. I’ve had my appointment rescheduled 3 times and cancelled once because of ‘last minute call outs’. I tried scheduling at a time I choose, going with when they re-scheduled me, choosing a specific pro and choosing from their availability, and none of it worked. When I asked for a refund and my plan to be cancelled because obviously I’m never getting an appointment to show up, I was told there was a $99 cancellation fee because I received a discounted service….which I never received because the appointment was rescheduled! I’ve been going back and forth with this customer service rep, but the responses are word for word the same, so they’re either a robot or are just sending pre-written emails.

I scheduled a service call for my A/C. The provider did not show and did not contact me. Handy.com contacted me via text message to verify that the service was complete. When I responded negatively, they said that someone from Handy.com would reach out to me "shortly". Sixteen hours later, I finally contacted them to request a refund. They did promptly respond and agree to refund. But it was a lesser amount than I was originally to have been charged. When I called to verify that they would refund the correct amount, the service rep told me I had to work through Google Pay (or something like that) as they did not have access to the billing. I find this to be unacceptable. I turns out that they charged me the lesser amount originally. So, assuming that they actually do refund me, I suppose they get that right. Small consolation for the worst experience that I have ever had in trying to service done.

They try to lure you in for a discounted price. Afterwards, they charge your credit card first without providing service. In my case, they first notified that the pro service I requested is not available. Then they claimed that they sent someone, I had no person come. They refused to credit or send a second service back. Run away from Handy!

As a contractor for this company I have to say that they do not respond to the concerns of the pro. I have been waiting now 5 weeks to get paid for an issue that their app caused…keep saying be patient but I’m sure they wouldn’t want to wait 5 weeks for their paycheck!

I booked Handy.com through Samsung.com when I purchased my new Samsung Frame TV for installation. The service was priced at $80 plus tax. When the technician arrived he admitted he did not have experience in installing the low profile bracket that comes with the TV. I had the TV in the Styrofoam next the wall for installation and when he moved it, he put a large, black scratch in the wall. The line was deep as well and would require patching and smoothing as well as painting.

Terrible company that charges you ahead of cleaning service, cancel booking on you and when you ask to cancel plan, they tell you that you have to pay $99 cancellation fee. This company is a plain out fraud and needs to be put out of business. They cancelled my booking twice in a row.

We contracted for 6 months of cleaning service. First visit no one shows. We agree to let Handy reschedule. They did not show 50% of the time and even had the nerve to charge us $10 every time THEY did not show. Had the last straw, as we were basically never sure who was cleaning our house, the service or us. Not why you commit to a cleaning service, to do it yourself. We canceled because of their breach of contract. They charged us $99 to do that even though they already breached the contract by showing just half the time. RUN!!!! RUN!!!! For independent contractors- run as well. You hardly get paid a thing, if they ever pay you.

I used the Handy App for home cleaning services for about a year until COVID and everything stopped. I started back up again but the professional I always used is not available anymore so Handy sent a new woman. I left with my dogs when she arrived and I got home about 15 minutes before she was scheduled to be finished. The woman was gone and so were many of my valuable things. Handy claims they guarantee their vetting system but I can’t even get them to give me a phone number to contact them. They will correspond only through email.

Wish I had found these other reviews before I got roped in too. This company needs to be shut down, put out of business. They advertise that they covered my area, booked and rescheduled THREE times, one hour before they were supposed to be here. Then they charge you $99 to cancel, and tell you that it can be applied to some other 'select service', but what they don't tell you is that you are once again ROPED in for a year, and they will continue to bill you. And it does you no good to have 'select service' if no one shows up or no one covers your area. It's consumer fraud when you charge for a service that you never receive. STAY away from handy.com. I will be reporting them to all the appropriate channels so they will be investigated and hopefully keep other unsuspecting consumers from getting ripped off.

I used Handy for a recent garbage disposal installation I purchased through Walmart. It was an easy add on and for $89 I thought it would be worth it because my particular disposal has to be wired. This installation ended up being rescheduled a total of three times because the first two technicians were no shows (no email, texts or phone calls either). Each time I would email the handy folks to complain someone different would answer my email. One of them even stated the technician had already completed the job. On top of all of that the tech that came to my home couldn't figure out how to install my new disposal and I ended up getting under the sink with him and figuring it out. They also promised me a $25 gift card for rescheduling the first time, which never happened. I will never, ever use Handy again!

Google Nest is partnered with this company which is why I used them in first place. Made an appt for AC check. They called day of and said the only appt they can find is next day after appt, then get an email stating appt is 5 days away!!! What kind of crap is that? I could have found someone local quicker than waiting for them. I canceled appt but as usual I am out the money for them for 3 to 5 days while it is being refunded. NEVER NEVER use them!

Roger G was sent to assemble a treadmill thru Walmart-Handy. First attempt gave up as he "had another job." Was unable to install cover to handle. I asked where the screws were, he shrugged his shoulders. Walmart/Handy rescheduled Roger to come on the next Monday. He was a no show. I then discovered one of the small boxes left by the equipment contained 30+ pieces of hardware (locking washers, bolts and screws). They better not send him again!!

I have attempted to use them twice. The first time was to put my trampoline I purchased together. They kept changing the date and time. I finally canceled the appointment and hired someone local. This past week I purchased an electric bicycle from Walmart. I was contacted three times with a need to reschedule. On the third time they canceled less than two hours before arrival time. I had to switch my entire work schedule around and they gave no good reason. So if I cancel within 24 hours I am charged $99 but they cancel in less than 2 hours and I am expected to be okay with it. It is costing me $150 more to take the bike to a bike shop. They should pay for this. Unrealistic. I cannot even get my money back for the bike appointment. Do Not trust. You get excited and they will continue to reschedule over and over.

My first cleaning was to a house with no furniture before I moved in, specifically asking for the oven, cabinets and other places like bathrooms to be cleaned. When I moved in, those were all the places I still found out crumbs, dirt, hair, and disgust. I had to still pay full price, no refund, and was forced to continue with a plan I didn't want to sign up for.

I have been a long time customer of Wayfair. I have never had an issue with the assembly until now that they are using Handy. I purchased $2500 of patio furniture and paid and additional $1,000 for Handy assembly. I have had two NO SHOWS, and numerous reschedules by the company and I am still sitting here with unopened boxes. I am fed up now, so I will be contacting Wayfair in the morning to see about returning the items and getting a refund. I hate to give up my relationship with Wayfair, but I can't risk using Handy again and going thru this waste of my time so as long as they are partnered with Handy I will be forced to shop elsewhere.

I ordered assembly for my TV stand (a little over $100). The first scheduling the guy never showed up, so I reached out to Handy and rescheduled for tonight (2 days later). It happened again. This time I received a message that the handyman had a babysitting conflict and had to cancel at the very last minute. If you go to the app store, you will find that this experience is quite common with many people that have had similar occurrences. I really wish that I would have done my research first, but since they were associated with Wayfair, I thought they would be vetted. At this point, I am going to request a full refund so that I can find a reputable company to work with to assemble my TV stand otherwise I might as well return it.

Walmart contracted them to put a curio together here in Lakeland, FL. Two women came out very late saying they couldn't find it (the street address couldn't be any simpler). After 3 hours they had partially assembled only the top part, then told Bob the door didn't fit, told him to request more time for them (for them to get paid more than the 100) and left.

I beg you, use another service. They cancelled on me 4 times. Missed my son's birthday. then finally showed up and the guy they send, just ** the entire time about how little money they get paid. Very bad service and experience.

Save your money and peace of mind and stay away from this service! The pros you chose are rarely the ones who actually show up. Handy makes changes to your booking, always within 24h from the appointment, without ANY notifications and if you cancel or reschedule because you're not happy with the pro they automatically assign they will charge you penalty fees. You should be able to choose who you let in your home for a service YOU PAY for. I have opted for only females, but was constantly assigned men, and when I contacted customer service to ensure that that doesn't happen, they said that the pros are independent contractors and they cannot guarantee anything. The gender preference is just a preference, not a hard rule.

I purchased some furniture off of Wayfair. This was the service that was provided for the installation. They have rescheduled and canceled me about four times now. This is so unprofessional!! It’s been about 10 days since the furniture was delivered and I was sitting here with nobody to come out and assemble it! Will never use Wayfair because of this issue.

I made a booking on Monday evening for Tuesday morning cleaning. I was given a male cleaner and I cancelled immediately as I am a lady that lives alone, and we are still in lockdown and I feel unsafe to have a male cleaner in my flat. They charged me rebooking fee £20 for a 3 hour clean. I wrote an email to them saying it was because the Handy website wouldn't let me choose the cleaner so I had to cancel (if you use the app you can choose cleaners though, I only realised that after). It is a terrible experience as I have used so many cleaning services before and none of them would not give you options to choose your own cleaner.

Don’t use Handy. They will reschedule without you knowing and then the Pros never show up. I couldn’t even get my first cleaning after signing up because workers (Pros) cancel or don’t show up. Horrible service.

HEED MY WARNING: It has been 4 weeks and one day since Handy, the worst home repair service out here, has marred the walls of my apartment and refuses to fix the damage. It has been more than 6 weeks since the FIRST unprofessional, irresponsible, inept, bumbling, worker who originally wreaked havoc on my walls.

I purchased installation services of a light through Wayfair that used Handy. One installer was to arrive at 7 AM. He did not show and I had to open up a chat box to communicate with Handy Rep. who told me that the installer would not make it. I rescheduled on a Saturday, only to have the same thing happen. Another No Show and I had to communicate online with someone to find out why no one showed- again. The company charged me for the service and no one ever showed to do the work. I cancelled the third appointment and hired my own electrician. I wish I would have known they were so bad at getting the job done up front, it would have saved me weeks waiting for them to get someone to my house to work.

I scheduled a cleaning 1/19/2021 and enjoyed the cleaners. I scheduled a future cleaning and Handy charged me for those cleanings in advance. They refunded my $128 x 2 on 1/22/2021 and I cancelled all services at that time. I never used them again. 3/1/2021 I received a email stating that I had an appointment scheduled for 3/3/2021 which I don't. I have not used that service for over a month. They charged me $99 for a cancellation fee 3/2/2021. I emailed them not to charge me for anything, but they did. This was an unauthorized charge and this company is very underhanded.