Handy

I started using Handy to clean my apartment as a working mom, keeping up at home has been hard. I have a lot on my plate and was looking to simplify and eat an extra cost if it meant I didn't have to struggle so much. One of their cleaners accidentally spilled an wall plug in on my wooden hutch. The oils stripped the wood and completely ruined my solid wood EXPENSIVE hutch.

Omg this company is the worst, so I schedule a cleaning for 12-12-20 at 3pm and the lady said she wouldn't be able to make it, to cancel the appointment. So I did I haven't gotten my refund back. I also had a booking for today 12-23-20 at 2pm and no one showed up. But guess what they took the money out my account. The communication is terrible too. Everything is and email no phone number. I tried to cancel the service and they want to charge me 99.00 to cancel like really you have about 200.00 already. I'm so upset.

Don't use this service!!!! No one shows after they confirm appointment. A recording calls 2 hours before scheduled time to say they have no one coming! They continue to charge for future appointments that they don't keep. If you want to cancel there is a $99 fee!!! In my opinion, total scam! Reporting to BBB.

This “Handy” company is unreliable and not worth the time and money you have to pay for their non-existent service! I (re)scheduled my appointment for an install on 12/1 at 1 pm. Handy confirmed my appointment and sent me a reminder via email for the above mentioned day and time. Much to MY SURPRISE, the “handy pro” was a NO-SHOW and they rescheduled my “handy pro” service to another day and time (@7:30pm!) without any notice or preapproval from me! REALLY?!!? How do they know my personal schedule??? They better refund me ALL of my money cause I will not use or refer them to anyone EVER!!!

Stay clear of this company. There is no real commitment to provide the service you are looking for. You think you can count on the agreed upon service, then the morning of the expected service, nobody shows up. I tried 4 separate times (4th time just as a test). Never did the cleaning service show up. The first one failed me the final day we had to be out of our house upon sale. Needless to say, this failed service was a real inconvenience. After the failed appointments, I received inquiries from Handy, as if they really cared. The responses were automated canned responses. What a joke. Save yourself the disappointment and go with another cleaning service.

Just terrible! First off, the person who they sent had a definite affect and was not a mentally stable person. I say this With no judgment, but the person had such a significant affect, that I did not feel safe. In four hours she cleaned a very small bathroom and a very small kitchen. She cleaned a few surfaces in the dining room and in a living room. None of the bedrooms the halls or any other areas were cleaned. This was my first cleaning with this service. Handy offers a first cleaning discount when You go into a six month contract with them. After this experience they are trying to charge me $100 to cancel the contract. Needless to stay I will be disputing this with my credit card company. After this first experience I never wanna deal with them again.

First time I used Handy was in 2019 after a Wayfair purchase. Pro did a great job and the charge was reasonable. This time Handy charged $160 for what I needed done, but no pro would take the easy job. Reason? They would have only been paid $30 for it. Cancelled it and put it together myself. Won’t use Handy again.