Handy Reviews

I used to like this platform. It was a convenient way to get small jobs done. But they've changed their booking system and automatically assign a time frame THEY think it will take to complete your job. I have a repeat task I do every summer - installing my air conditioner units. I have 4 of them. In the past, it took 2-3 hours max. They told me it would take 8 hours, and don't allow you to edit that any longer. What's more, when you cancel it, they don't automatically refund you, they credit you - I had to reach out for a refund. I deleted them from my phone. What a scam. And in the long run, that will hurt the professionals they use, because people won't pay twice as much for tasks just because Handy thinks they work slowly.

Horrible company. They charge extra add on fees for everything! No live person to talk to in customer service. When my contract was finally up after a year, I wanted to cancel and I was told I had one specific day to cancel, not the day before or the day after. I was out of the country that day on tour in an area with no cell service. By the time I got reception, I had missed my ‘window’. They charged me $100 to cancel my plan. Beware!

It is very customary for Handy "pros" to come very late, or not come at all. And sometimes Handy will charge you a booking fee even though it was not your fault that the cleaning did not take place. Many of the cleaners do not know English, not even basic English. But to their credit, I would say that almost all of the women cleaners are very nice. Handy is much cheaper than other services. I am not sure if that is a big enough plus.

This is a terrible company! Beware, don’t use them. Be careful about giving your banking information, they steal money out of your account. Half of their workers are illegal immigrants & they’re not vetted. Don’t let them in your house. HANDY IS GARBAGE!

I hired Handy to hang Govee lights. The advertised Holiday outdoor lighting. I assumed the person they sent out would know how to install them. He hung them backwards and they couldn’t be plugged in. He had no solution and took off. If they can’t be reused I will be out the cost of the lights which is $200. They refunded the installation charge but did nothing about the lights and he did a terrible job hanging them.

Horrible company. I had a cleaning scheduled. The woman messages me through handy app to call her the day before. I don't see the message. When it's time for her to show up for the appointment, she never shows. I message her on handy to ask if she is coming and she becomes unprofessional saying I need to call her before and she canceled on me. I call handy and they reschedule me for Sunday, and give me a 10 dollar credit. Sunday comes and 30 minutes before my appointment I get an email canceling my appointment and rescheduling me for Tuesday without asking my availability. I call customer service to ask about why they canceled, and I get a bs excuse about pro availability. They offer a 10 credit for a cancellation.

Google partnered with them to do power connector installs for Nest thermostats for $99. They canceled the booking multiple times and when I called them they told me it would cost $267. When I asked why not the $99 I already paid for, they terminated the call. Total scam

Pro did not arrive for Google installation. No attempt to reach out was made and when I reached out to reschedule, the second technician didn't show up. No refund was issued and I'm submitting a dispute through PayPal.

STAY FAR AWAY. They cancelled my appointment 15 minutes before the scheduled time. They don't care and offer no help, just lame AI written apologies. AWFUL company. I should have read the reviews that were NOT on their website. This should have been a simple booking and now I am screwed.

I received an email confirming the technician was coming, and then they never came. So frustrating! The company they contracted with is garbage. Handy is garbage. Customer service was unhelpful and difficult to understand with a strong Asian accent. DON'T USE HANDY!