Handy Reviews

So I read the reviews of this cleaner who appeared to be amazing and I booked her on Handy. I paid $200. I committed to a three month plan because I thought she seemed great. Next thing I know I have been reassigned what appears to be a strange migrant man who is a very scary. This is a clear bait and switch. They do not give you the pro that they have put up top with the good reviews but instead, assign you someone that is clearly not even on their list with positive reviews. This is a very scary situation when you have a stranger you cannot trust that is not reviewed coming into your house. The customer service says, "Oh well we can’t guarantee you anyone," it’s clearly a fraud and a scam. Do not trust them. You’re not getting what you pay for.

I had a scheduled tv install set up for Sunday and was canceled by message approximately 1 and 1/2 hour before the appointment. I called 4 hours prior to make sure everything was on schedule and it took 6 calls to get through and was hung up 3 times and transferred to customer service and waited 20 minutes with no response before hanging up. I will never request their service again and will complain to costco for using a company with such bad reviews.

I scheduled a home cleaning through Handy and prepaid the fee mid-morning on a Monday. The visit was scheduled for the following Wednesday. I received an e-mail confirmation of the appointment which I saved. Shortly thereafter and due to personal circumstances, I decided to cancel that appointment with the intent of scheduling it at a somewhat later date. Accordingly, I cancelled the appointment and received a confirmation e-mail from Handy. My cancellation was well outside the company's required 24-hour cancellation period. The day after the cancelled appointment my MasterCard statement arrived showing that the Handy charge. I immediately filed a notice of a fraudulent charge with the bank that issued my MasterCard. If you use this company pay close attention to your bank statements or credit card statements and SAVE ALL CONFIRMATION E-MAILS!

Handy Cleaning service is a total rip off! The woman did not show up and I was charged $99.00 anyway. Then I tried to cancel the cleaning contract and was charged an ADDITIONAL $99.50! Their Chat team are powerless! This is a scam. DON'T USE THIS SITE!

I am a little old ** lady and the pros/maid stole $1,000 cash from my home. Next to me is the grand theft report that police gave me. On top of that they lost my cat syringe to give him his medicine. I couldn't give it to my cat until the next day until I had to drive to the vet.

This company is a fraud company, they ask for money upfront. You cancel the services several days ahead, & they still charge your card saying they did the services, when a totally different company provided the services. They keep running your debit/credit card. Stay away from this company scam.

I hired one handyman who was a no show. Then I signed up for their membership that is to provides a 20% discount on all services. I scheduled another handyman and he did not speak English. I canceled that service. They did not refund but gave me a credit. I then went to rebook a service and they then did not give the 20% discount but charged my card. Now I have nearly $1000 in CREDITS as they won't provide a refund. After waiting on hold to speak to the RIGHT department they hung up.

I recently bought a new bed online and the retailer suggested I contact Handy.com. I did and they asked for a $117 payment upfront. Without thinking this through, paying some for a service they didn’t perform is a HUGE red flag that I have warned others no to do, bad on me. I had a family emergency and I canceled as soon as I remembered the appointment. I then got a charge against the card I gave them for the $117. They charged me $25 for canceling the appointment. I later learned the this is the newest incarnation of failed Angie’s List which changed to Angi.com. Guess that tanked too, probably because of tactics like this.

Handy.com is a borderline scam. I’ve attempted to book a Handy “Pro” several times. Handy charges you up front, books your appointment then cancels your appointment 1/2 hour before the appointment time. They then, reschedule the appointment without your consent & the “Pro” would “not show up to work the day of your appointment again. It gets better, I requested a refund after missing 2 days of work & they gave me a 3 hour runaround on the phone, before they said they would refund me in 5 business days. After 5 days, they refunded only part of the amount I paid them for the job. DO NOT USE HANDY.COM. They are running a scam & should be investigated!!

Booked housecleaning service. 10 minutes before the appointment, a guy called and said he was the replacement for the Pro, who had cancelled. But the new guy was going to be late. Tried chat. Kept disconnecting when they knew it was a complaint. I can’t say whether they are scamming or just incompetent at everything they do. But I’ll go elsewhere in the future.