Handy Reviews

This is a terrible company! Beware, don’t use them. Be careful about giving your banking information, they steal money out of your account. Half of their workers are illegal immigrants & they’re not vetted. Don’t let them in your house. HANDY IS GARBAGE!

I hired Handy to hang Govee lights. The advertised Holiday outdoor lighting. I assumed the person they sent out would know how to install them. He hung them backwards and they couldn’t be plugged in. He had no solution and took off. If they can’t be reused I will be out the cost of the lights which is $200. They refunded the installation charge but did nothing about the lights and he did a terrible job hanging them.

Horrible company. I had a cleaning scheduled. The woman messages me through handy app to call her the day before. I don't see the message. When it's time for her to show up for the appointment, she never shows. I message her on handy to ask if she is coming and she becomes unprofessional saying I need to call her before and she canceled on me. I call handy and they reschedule me for Sunday, and give me a 10 dollar credit. Sunday comes and 30 minutes before my appointment I get an email canceling my appointment and rescheduling me for Tuesday without asking my availability. I call customer service to ask about why they canceled, and I get a bs excuse about pro availability. They offer a 10 credit for a cancellation.

Google partnered with them to do power connector installs for Nest thermostats for $99. They canceled the booking multiple times and when I called them they told me it would cost $267. When I asked why not the $99 I already paid for, they terminated the call. Total scam

Pro did not arrive for Google installation. No attempt to reach out was made and when I reached out to reschedule, the second technician didn't show up. No refund was issued and I'm submitting a dispute through PayPal.

STAY FAR AWAY. They cancelled my appointment 15 minutes before the scheduled time. They don't care and offer no help, just lame AI written apologies. AWFUL company. I should have read the reviews that were NOT on their website. This should have been a simple booking and now I am screwed.

I received an email confirming the technician was coming, and then they never came. So frustrating! The company they contracted with is garbage. Handy is garbage. Customer service was unhelpful and difficult to understand with a strong Asian accent. DON'T USE HANDY!

Their "pros" did not arrive. I had to hang the TV myself due to timeline of coming events. They would not offer me any compensation for their failings. 0 stars. This place has no qualms about robbing people. They should be buried in lawsuits.

I had a subscription for bimonthly services which were rarely rendered professionally due to no shows or lateness of their pros. One week, a pro arrived late & smelled like weed. The next time, the pro cancelled & the final straw was a pro arriving almost 2 hours late & asked me to pay her outside of the app & that she wouldn’t complete the booking unless I paid outside of the app. While trying to reach Handy’s customer service to alert them, they failed to promptly intervene making me feel uncomfortable & unsafe. To make matters worse, the customer service reps couldn’t comprehend how dangerous the situation could have been & just told me they could rebook again for the inconvenience. The initial customer service rep was so inconsiderate to the point that I just said give a refund so I could rebook the services.

My pro never showed up and sent this message: "Our pro let us know that your job was not able to take place as planned. Per our terms, you have been charged the full booking cost." Is this possible? Can a company charge me for not providing services?