Handy

I signed up for cleaning services from Handy. The first cleaning scheduled; the cleaner texted me one hour before the appointment saying “she couldn’t come”. I was then rescheduled with another cleaner who cancelled two hours before. The third cleaner came and said she was “allergic to dogs” (there were no pets in my home!) and texted on the app “I have to leave” after only five minutes being there. When I tried contacting customer service 16 times, the two times someone finally picked up they didn’t speak English. There’s no way to email this scam of a company who charged my card three times for $118 for absolutely no services. This company is literally run by a bunch of criminals and needs to be shut down.

I am very disappointed in the cleaning services I have recently received. I had a cleaner show up yesterday, Jakkie, and she left my home dirtier and almost ruined my fixtures. I sprayed cleaner on the fixtures before she arrived to make it easier for her to clean. She did not clean the fixtures, which could have caused corrosion. It seems "house cleaning" has become a scam to make quick cash without doing the work. Please do a better job vetting and training cleaners. However, the handyman service is outstanding. I have been extremely pleased with the services I have received. Unfortunately, the majority of the cleaners are awful.

We ordered 2 TV, Mounts and installation service from Costco. Costco contracted Handy to get someone to do installation. It sounds like real. Handy sent emails and text to confirm the TV installation service, but there was no show when time comes. We tried to connect to the responsible person listed on Handy's email, the phone number is a dead one. When we called Handy, a lady claimed someone is on his way to our house and she even could see him on the map. Of course, this is all a lie. So, please do yourself a favor by trusting only your local companies with a real address and phone number for services. We will never use Handy again. Costco, etc. should remove Handy from their service list.

We signed up for Handy's cleaning subscription. After one poor cleaning, we were awarded a make-up session - which was a no show. So we scheduled another make-up session. Again, another no show. Finally, we had enough and wanted to cancel, which we were charged a $99 cancellation fee.

Legal action should be taken against Handy for what amounts to a repeated, organized theft against consumers. Please don't be lured in by their marketing gimmicks. They will charge you for services you never receive, services that don't meet basic expectations, services that not only don't accomplish the tasks you wanted, but sometimes leave you in a worse position than had you never used Handy in the first place. Their customer service (if it can be called that) is rude and irrational. They will blame you for Handy's gross incompetence and keep your money without blinking an eye. They don't have an interest in correcting their wrongs or even admitting what they did was wrong. Once they have your money, they could care less.

Weber Grills advertises Handy as a partner and Handy's FIXED $99 grill installation. Click through, book the appointment, and the installer quits after 2 hours, saying I need to extend the job and pay more. UNBELIEVABLE. The first person I spoke to on the phone was extremely rude and said she could not help because their systems were down. After contacting Weber (refused to stand by their partner's shoddy work and help out) and Home Depot (willing to step in even though it's not their fault), I finally got Handy chat support and they are going to send someone else out to finish the job. However, I will NEVER use Handy again and this review remains at 1 star because the consumer should not have to fight so hard to get what he was promised.

After securing an appointment with Lowes for an installation appointment and no less than 8 text and email confirmations I flew down to NC the night before to be available for my set appointment. At 630 am I get a text saying that they are sorry but my appointment has been moved to Friday from Tuesday. That's great news as I will be back home in NY. Response from company have a neighbor or friend let the contractor in. REALLY...Stay away.

Handy had a pro to provide cleaning services for me twice. The pro told me that he was the only one cleaning for Handy. After 2 cleanings, my pro never showed or cancelled with me the 3rd time. I was told after the fact and after I paid that he quit. They gave me a new time and date that didn't work for me so I rescheduled for this morning. Again, at the last minute, the person didn't show. Both times, I had taken time off work to make sure I was home.

The cleaners constantly cancel last minute or just don’t show up at all. The worst part is the cleaner will check in, making it look like they are at your house, so they can just steal your money, and Handy 100% allows this. The scariest part is these people who now can’t be trusted because they are doing shady stuff like this now have your address!!! This is an unsafe and unreliable business. It would be better to find a stranger off the street. Then after the cleaner doesn’t show, they still won’t refund you. Don’t risk it.

This service is 1000% a scam, regardless of what cleaning service you select. I choose to select a home cleaning service through their app. They debited my account, and selected a cleaning pro for me prior to the date, standard. The scam comes in when whoever the pro was, checked in on the app, to make it look like they were indeed rendering the cleaning service, but never showed up, quite literally ghosted me, took my money, and did not show up at all to clean. This is clearly a well-practiced scam. I am now having to haggle with the customer service because the cleaning pro made it look like they checked in, and went through with the service, but the cleaning pro never showed up, and never replied to me.