Handy

Scheduled my appt for today at 1:00 pm so I can be home once the pro would arrive to clean the home. I reached out through the chat to confirm my appt for today and the rep stated that no pros were available in my area after taking my money and guaranteed my scheduled time would be accommodated. Unfortunately, it didn't work out that way at all and I am very upset about the lack of service this company has provided. Rep stated that they couldn't help me, offered a reschedule 2 days later that wouldn't work with my schedule and basically told me that there was nothing I could do.

I purchased this at checkout through Costco to have my TV and mount hung. The first time it was scheduled, the pro cancelled 2 hours before the scheduled time. The app rescheduled again, and then the pro no-showed so I called Handy customer service. They apologized and rescheduled again and promised it'd be done on that new date (today). That brings us to today, the pro cancelled last minute again. I called customer support and they said there was nothing they can do. I asked if they would reach out to their pros list and try and get someone assigned today. They said that is not possible and they cannot help me. So here I am $100 out with no service and no support. Extremely disappointed. I 100% suggest not using Handy, which is no fault of Costco, but I definitely recommend after my experience and the review of others that Costco reevaluate their contract and partnership with Handy.

First off it is stated that you’re supposed to stay in another area of the house while workers are assembling product, and they’re to wear mask. I did my part, no mask for them. Most importantly my entertainment center’s fireplace was put in upside down, and the surrounding was damaged. I didn’t notice right away (went on vacation). Upon returning I retested the fireplace only to notice the flames were pointing downward. Called CS only to be told there was nothing they could do because I missed the timeline for them to fix the problem. Now I’ll have to pay AGAIN to get this problem rectified.

Handy is a Middleware service which connects customers with Handyman for different types. It has zero ownership of the the service. I scheduled a service 14 days in advance and it was confirmed. It got assigned two reps and both unassigned and one unassigned at the last minute. Handy has no clue about it, it's just a software platform to make money from customers and Handyman pros. Don't fall for it. It spoiled my entire day and also I had to double the price to someone else urgently. Avoid Handy as much as possible.

We ordered a few things from Wayfair that required some assembly. Handy scheduled 3 men to come out and work on our projects. Only one guy showed up and he was nice enough to complete all the work if I paid him on the side. I needed it done and didn't have time to sort out who was supposed to come. After dealing with Handy customer service forever, they finally agreed to refund me the $200 I spent for the assembly. However they are MAILING me a CHECK and I was told it will take 5 weeks. Good grief!!!! Lesson learned, find your own handyman!!! This app is a SCAM.

Handy is by far the worst company I have ever had to deal with. Hired them through Wayfair to build our gazebo. First day, someone called off an hour before our booking, there is no customer service to help you- only a call center in India to tell you there's nothing they can do, and rescheduled our appointment. Then they were unable to find pros to take the reschedule- so we were rescheduled AGAIN. 3rd time, there was another issue. There is no way to get a real person on the phone to help you- only the call center in India- where they have absolutely no idea what's going on or how to do anything other than "apologize for the inconvenience". Asked for a refund- was given the run around several times- finally got someone to issue my refund only to be told it takes 4-5 weeks to process... What? What an absolute nightmare from beginning to end.

Handy is the worst company that I have ever dealt with. My wife had to take 3 different days off from work to wait for the Handy "Professional" to show up and assemble some furniture. She was blown off all 3 times. Wayfair was the one that recommended them. Shame on Wayfair.

I have had several different cleaners come to the house for a total of maybe 4 or 5 appointments. Only one of the cleaners actually stayed the full 6 hours and did a good job. I was not able to keep her because I never gained access to the Handy App. All the other cleaners left after about 3 hours and you could see visible dirt in corners and along the floor near baseboards. The support for this company is overseas. (Language barrier - very poor customer service experiences)

I paid for the Handy furniture assembly option through Wayfair when I bought an entertainment center console. They emailed confirmation of the appointment, I arranged my schedule, etc., and an hour before they were due to arrive, they canceled saying they could not find a professional to do the work. Stupidly, I rescheduled with them - and the same thing happened for the second appointment. Never again.

I'm hemiplegic on the right so the only way I can get around is in a wheelchair. This company should rename the company name "Unreliable"! I created booking for a year to have somebody come and clean my house. The day of the booking and 15 minutes after the scheduled start time I receive a text from unreliable stating there was an emergency and they were canceling my booking. This is the third time I've used this service and each time there was a cancellation with no explanation. I'm very dissatisfied and I may cancel my additional bookings.