Handy

I beg you, use another service. They cancelled on me 4 times. Missed my son's birthday. then finally showed up and the guy they send, just ** the entire time about how little money they get paid. Very bad service and experience.

Save your money and peace of mind and stay away from this service! The pros you chose are rarely the ones who actually show up. Handy makes changes to your booking, always within 24h from the appointment, without ANY notifications and if you cancel or reschedule because you're not happy with the pro they automatically assign they will charge you penalty fees. You should be able to choose who you let in your home for a service YOU PAY for. I have opted for only females, but was constantly assigned men, and when I contacted customer service to ensure that that doesn't happen, they said that the pros are independent contractors and they cannot guarantee anything. The gender preference is just a preference, not a hard rule.

I purchased some furniture off of Wayfair. This was the service that was provided for the installation. They have rescheduled and canceled me about four times now. This is so unprofessional!! It’s been about 10 days since the furniture was delivered and I was sitting here with nobody to come out and assemble it! Will never use Wayfair because of this issue.

I made a booking on Monday evening for Tuesday morning cleaning. I was given a male cleaner and I cancelled immediately as I am a lady that lives alone, and we are still in lockdown and I feel unsafe to have a male cleaner in my flat. They charged me rebooking fee £20 for a 3 hour clean. I wrote an email to them saying it was because the Handy website wouldn't let me choose the cleaner so I had to cancel (if you use the app you can choose cleaners though, I only realised that after). It is a terrible experience as I have used so many cleaning services before and none of them would not give you options to choose your own cleaner.

Don’t use Handy. They will reschedule without you knowing and then the Pros never show up. I couldn’t even get my first cleaning after signing up because workers (Pros) cancel or don’t show up. Horrible service.

HEED MY WARNING: It has been 4 weeks and one day since Handy, the worst home repair service out here, has marred the walls of my apartment and refuses to fix the damage. It has been more than 6 weeks since the FIRST unprofessional, irresponsible, inept, bumbling, worker who originally wreaked havoc on my walls.

I purchased installation services of a light through Wayfair that used Handy. One installer was to arrive at 7 AM. He did not show and I had to open up a chat box to communicate with Handy Rep. who told me that the installer would not make it. I rescheduled on a Saturday, only to have the same thing happen. Another No Show and I had to communicate online with someone to find out why no one showed- again. The company charged me for the service and no one ever showed to do the work. I cancelled the third appointment and hired my own electrician. I wish I would have known they were so bad at getting the job done up front, it would have saved me weeks waiting for them to get someone to my house to work.

I scheduled a cleaning 1/19/2021 and enjoyed the cleaners. I scheduled a future cleaning and Handy charged me for those cleanings in advance. They refunded my $128 x 2 on 1/22/2021 and I cancelled all services at that time. I never used them again. 3/1/2021 I received a email stating that I had an appointment scheduled for 3/3/2021 which I don't. I have not used that service for over a month. They charged me $99 for a cancellation fee 3/2/2021. I emailed them not to charge me for anything, but they did. This was an unauthorized charge and this company is very underhanded.

I wish I checked reviews before ever booking them. They advertise a service that you're not going to get and then they charge you a cancelation fee and won't talk to you on the phone! I signed up for their cleaning service and they sent someone that not only didn't have any kind of cleaning training but she actually left my place dirtier after she was there. She used this white cleaning powder that was left in every nook and cranny!! It's legitimately everywhere!! And they want me to trust them (who I can't even talk to on the phone) to send someone else over? No chance in hell! This is my HOME.

Booked a time for repair of cracked pipe. A few hours before the appointment they notified me that they couldn't find anyone to come out so they rescheduled me for 2 days later. Fortunately it was an outdoor pipe spewing out the water. The next appointment went the exact same way. Canceled at the last minute. I think they schedule appointments and hope they can find someone. The only thing they were prompt about was getting my credit card info.

Handy service for Lowe's will change your appointments without any approval, miss appointments and never call (in sw Florida, no bad weather here to blame it on). When you call they can't contact or find the installer they contracted to do the job. Lowe's executive customer service (they set this last appointment that was missed today). It's a shame a company the size of Lowes uses such an unreliable. Mr Ellison CEO of Lowes.... you need to dump "Handy" as your service provider.

My experience was nothing short of awful. Do not waste your time with this app and services. I spoke with a woman from Handy who recommended move out cleaning services as I was looking for someone to clean my empty studio apartment. This was time sensitive as I am being charged for additional days in my old apartment. My first "pro" was a no show and getting hold of someone at Handy is nearly impossible. I finally get an email back that they rescheduled my service for 2 days later.

We booked an appointment with Handy to install a light fixture through Wayfair at a stated cost of $135. A week later Handy added an extra $440 charge to our credit card. When we tried to get an explanation, their customer "service" group was unable to provide one. We had to go through Wayfair to straighten it out, as it was Handy that originated the charge. The installation itself never happened. After sending many unsolicited texts and emails to confirm our appointment Handy then changed it to a late night appointment, which we didn't want. It took (no exaggeration) 24 emails to get a new appointment at a rational time. Handy then cancelled that appointment half an hour before the electrician was due to arrive.

Verbal talk with Handy.com representative named Josh. Guaranteed licensed electrician and no charges until service completed. Person who contacted me was not an electrician. Handy.com charged me immediately on 2/17 when service was scheduled for 2/18. Company is a scam....breached our verbal agreement. No contract signed.

After two last minute cancellations, a cleaner finally arrived at my house and did a terrible job. They didn't even touch the floors or the shower. Now it will cost me $99 to buy out of the contract. This company is a joke.

We purchased a piece of furniture that was to be assembled by Handy. The furniture was delivered on time, but the assembly date by Handy has been cancelled and rescheduled 4 times in the last week. We completely cancelled the service man and are now left to find someone on our own. I would NEVER recommend this company to anyone!

Terrible!! Cancelled twice with no notice. Can not call them you have to communicate by email. Unprofessional and unreliable. All they offer to do is give you $10 towards a future service and tell you to rebook online. Very frustrated and unhappy.

I purchased a wall unit from Wayfair. They are partnered with Handy for assembly. The instructions said 2 people are needed for assembly. Handy sends one person. He is there for two hours, said he has to go, the job is was incomplete. The tv HDMI cord was snapped. So I had to go buy a new cord for $30. In the meantime I call Wayfair to tell them their partner didn't complete the job. They speak to Handy and said, "We need 48 hrs to send new people out." I said I'm not waiting that long. They magically find two people for the next day. I receive a text the following day confirming the appt. time. 20 minutes later they send another text cancelling the appt.

BEWARE! This company does plumbing work in TEXAS without a valid Responsible Master Plumber Licensee. They do plumbing work and installations of plumbing fixtures for Lowe's by using sub-contractors. In Texas to be at a jobsite on your own a person either has to be a responsible master plumber or a licensed plumber (not an apprentice registrant) working under a responsible master plumber. Handy does not have an RMP listed under their name for Texas (as the law requires). Most of the their contractors are not RMPs, not work under an RMP.

I just gone thru my second cleaning with Handy APP. I don't even know why I signed up. Both occasions, the cleaning crew rushed the job and missed just about the most important things in cleaning. Kitchen and bathrooms. The first one never touched the bathtub and didn't even vacuum the rug I have in the bathroom. I have three beds without box springs, they never even touched it. At the end, I have dust bunnies under the bed, all around the corner of the walls. Kitchen oven was requested and paid extra. They didn't even bother to clean both times. My glass dining room table still have streaks left from them wiping it down. Floor are left with streaks everywhere. Save yourself from the hassles and indignity and hire someone outright. I am going back to my old cleaner. She is busy, but I can wait for better services.

Took a day off from work to be home for furniture assembly. The "professional" never arrived or contacted me. I attempted to call them and their listed number was fake. Handy offered NO excuse as to why my "professional" was a no show. Now I have a box of furniture sitting in my living room. Go Elsewhere!!!

I started using Handy to clean my apartment as a working mom, keeping up at home has been hard. I have a lot on my plate and was looking to simplify and eat an extra cost if it meant I didn't have to struggle so much. One of their cleaners accidentally spilled an wall plug in on my wooden hutch. The oils stripped the wood and completely ruined my solid wood EXPENSIVE hutch.

Omg this company is the worst, so I schedule a cleaning for 12-12-20 at 3pm and the lady said she wouldn't be able to make it, to cancel the appointment. So I did I haven't gotten my refund back. I also had a booking for today 12-23-20 at 2pm and no one showed up. But guess what they took the money out my account. The communication is terrible too. Everything is and email no phone number. I tried to cancel the service and they want to charge me 99.00 to cancel like really you have about 200.00 already. I'm so upset.

Don't use this service!!!! No one shows after they confirm appointment. A recording calls 2 hours before scheduled time to say they have no one coming! They continue to charge for future appointments that they don't keep. If you want to cancel there is a $99 fee!!! In my opinion, total scam! Reporting to BBB.

This “Handy” company is unreliable and not worth the time and money you have to pay for their non-existent service! I (re)scheduled my appointment for an install on 12/1 at 1 pm. Handy confirmed my appointment and sent me a reminder via email for the above mentioned day and time. Much to MY SURPRISE, the “handy pro” was a NO-SHOW and they rescheduled my “handy pro” service to another day and time (@7:30pm!) without any notice or preapproval from me! REALLY?!!? How do they know my personal schedule??? They better refund me ALL of my money cause I will not use or refer them to anyone EVER!!!

Stay clear of this company. There is no real commitment to provide the service you are looking for. You think you can count on the agreed upon service, then the morning of the expected service, nobody shows up. I tried 4 separate times (4th time just as a test). Never did the cleaning service show up. The first one failed me the final day we had to be out of our house upon sale. Needless to say, this failed service was a real inconvenience. After the failed appointments, I received inquiries from Handy, as if they really cared. The responses were automated canned responses. What a joke. Save yourself the disappointment and go with another cleaning service.

Just terrible! First off, the person who they sent had a definite affect and was not a mentally stable person. I say this With no judgment, but the person had such a significant affect, that I did not feel safe. In four hours she cleaned a very small bathroom and a very small kitchen. She cleaned a few surfaces in the dining room and in a living room. None of the bedrooms the halls or any other areas were cleaned. This was my first cleaning with this service. Handy offers a first cleaning discount when You go into a six month contract with them. After this experience they are trying to charge me $100 to cancel the contract. Needless to stay I will be disputing this with my credit card company. After this first experience I never wanna deal with them again.

First time I used Handy was in 2019 after a Wayfair purchase. Pro did a great job and the charge was reasonable. This time Handy charged $160 for what I needed done, but no pro would take the easy job. Reason? They would have only been paid $30 for it. Cancelled it and put it together myself. Won’t use Handy again.