Handy Reviews

I had a subscription for bimonthly services which were rarely rendered professionally due to no shows or lateness of their pros. One week, a pro arrived late & smelled like weed. The next time, the pro cancelled & the final straw was a pro arriving almost 2 hours late & asked me to pay her outside of the app & that she wouldn’t complete the booking unless I paid outside of the app. While trying to reach Handy’s customer service to alert them, they failed to promptly intervene making me feel uncomfortable & unsafe. To make matters worse, the customer service reps couldn’t comprehend how dangerous the situation could have been & just told me they could rebook again for the inconvenience. The initial customer service rep was so inconsiderate to the point that I just said give a refund so I could rebook the services.

My pro never showed up and sent this message: "Our pro let us know that your job was not able to take place as planned. Per our terms, you have been charged the full booking cost." Is this possible? Can a company charge me for not providing services?

The project was to run a wire behind drywall and install light fixture and light switch. I have the light fixture. The PRO came 30 min late. Told me he needs a total of 6 hours to complete the project, and I need pay $400 extra for the project, in addition to the $200 I already paid. Stated that he will set up the project date and time through Handy. Then he left without doing anything. I waited the entire day for the new date/time to come in, nothing scheduled. A complete waste of time.

Please! Do yourself a favor and pay a neighborhood kid to do whatever task you were considering Handy to accomplish for you. Trust me, you’ll regret it if you use their service. I count over 100 one star ratings here that clearly feel the same. Horrible customer service, awful support (think 75 minute wait time for an agent), and no accountability. Buyer beware, there are plenty of better options.

I scheduled a Ring doorbell installation two weeks in advance. Stayed home from work. One hour prior to appointment they canceled and rescheduled me for a Friday night. I went only to cancel and get refund. Lost 45 minutes of my time on that.

I blame myself for not doing the research first. Twice they canceled on me a half hour before they were to show. I lost money blocking off the day twice. You should know that each time 15 minutes after the no show another cleaning company called me to say they see my person was cancelled and her company could help me out since it was a last-minute cancellation. How she knew they cancelled so quickly I can't explain it but the price went from 200 with the no shows to 2300!! I'm not calling anyone a scammer but anyone reading this needs to make their own decision.

Warning ⚠️ Do Not Use Handy! We got free installation with a new Google Nest thermostat. Handy was scheduled to install and they canceled 5 times within an hour of the appointments. Angie's is the mother company or subcontractor, they also ignored me. I finally complained to Google since this was going nowhere. I no longer want Handy services and we're working on a new plan.

I ordered a toilet from Lowe's to be installed in my 88 year old mother's house and found out they use Handy for their installations. Handy was not able to give me the name of the installer, because they never had one, was unable to keep the installation date and tried to reschedule, again because they did not have an installer. I tried to get help and was constantly sent to Angi, their parent corp., were I spent several hours on chat and was unable to get any help. I finally canceled the project and have to find another way to get the toilet installed. DO NOT USE THIS COMPANY. I would give them a -10 stars if that was possible.

This is the worst company that we have dealt with while setting up our house. We reserved two times and requested for a handyman for two jobs. Both the times, they cancelled the job stating that "Handyman not available just the day before". And here is the worst part, they don't refund your money to your credit card. They refund it to your Handy Account. Who does that? The first time, they did not refund our money to our credit card, we went ahead and booked another service and they asked for more money. So, we went ahead; but then again they cancelled the service and then we are stuck with $178 in our Handy account. Handy, you guys have a horrible Business model and it's a very cheap and unreliable way to do business. Shame on you, Guys.

So I read the reviews of this cleaner who appeared to be amazing and I booked her on Handy. I paid $200. I committed to a three month plan because I thought she seemed great. Next thing I know I have been reassigned what appears to be a strange migrant man who is a very scary. This is a clear bait and switch. They do not give you the pro that they have put up top with the good reviews but instead, assign you someone that is clearly not even on their list with positive reviews. This is a very scary situation when you have a stranger you cannot trust that is not reviewed coming into your house. The customer service says, "Oh well we can’t guarantee you anyone," it’s clearly a fraud and a scam. Do not trust them. You’re not getting what you pay for.

I had a scheduled tv install set up for Sunday and was canceled by message approximately 1 and 1/2 hour before the appointment. I called 4 hours prior to make sure everything was on schedule and it took 6 calls to get through and was hung up 3 times and transferred to customer service and waited 20 minutes with no response before hanging up. I will never request their service again and will complain to costco for using a company with such bad reviews.

I scheduled a home cleaning through Handy and prepaid the fee mid-morning on a Monday. The visit was scheduled for the following Wednesday. I received an e-mail confirmation of the appointment which I saved. Shortly thereafter and due to personal circumstances, I decided to cancel that appointment with the intent of scheduling it at a somewhat later date. Accordingly, I cancelled the appointment and received a confirmation e-mail from Handy. My cancellation was well outside the company's required 24-hour cancellation period. The day after the cancelled appointment my MasterCard statement arrived showing that the Handy charge. I immediately filed a notice of a fraudulent charge with the bank that issued my MasterCard. If you use this company pay close attention to your bank statements or credit card statements and SAVE ALL CONFIRMATION E-MAILS!

Handy Cleaning service is a total rip off! The woman did not show up and I was charged $99.00 anyway. Then I tried to cancel the cleaning contract and was charged an ADDITIONAL $99.50! Their Chat team are powerless! This is a scam. DON'T USE THIS SITE!

I am a little old ** lady and the pros/maid stole $1,000 cash from my home. Next to me is the grand theft report that police gave me. On top of that they lost my cat syringe to give him his medicine. I couldn't give it to my cat until the next day until I had to drive to the vet.

This company is a fraud company, they ask for money upfront. You cancel the services several days ahead, & they still charge your card saying they did the services, when a totally different company provided the services. They keep running your debit/credit card. Stay away from this company scam.

I hired one handyman who was a no show. Then I signed up for their membership that is to provides a 20% discount on all services. I scheduled another handyman and he did not speak English. I canceled that service. They did not refund but gave me a credit. I then went to rebook a service and they then did not give the 20% discount but charged my card. Now I have nearly $1000 in CREDITS as they won't provide a refund. After waiting on hold to speak to the RIGHT department they hung up.

I recently bought a new bed online and the retailer suggested I contact Handy.com. I did and they asked for a $117 payment upfront. Without thinking this through, paying some for a service they didn’t perform is a HUGE red flag that I have warned others no to do, bad on me. I had a family emergency and I canceled as soon as I remembered the appointment. I then got a charge against the card I gave them for the $117. They charged me $25 for canceling the appointment. I later learned the this is the newest incarnation of failed Angie’s List which changed to Angi.com. Guess that tanked too, probably because of tactics like this.

Handy.com is a borderline scam. I’ve attempted to book a Handy “Pro” several times. Handy charges you up front, books your appointment then cancels your appointment 1/2 hour before the appointment time. They then, reschedule the appointment without your consent & the “Pro” would “not show up to work the day of your appointment again. It gets better, I requested a refund after missing 2 days of work & they gave me a 3 hour runaround on the phone, before they said they would refund me in 5 business days. After 5 days, they refunded only part of the amount I paid them for the job. DO NOT USE HANDY.COM. They are running a scam & should be investigated!!

Booked housecleaning service. 10 minutes before the appointment, a guy called and said he was the replacement for the Pro, who had cancelled. But the new guy was going to be late. Tried chat. Kept disconnecting when they knew it was a complaint. I can’t say whether they are scamming or just incompetent at everything they do. But I’ll go elsewhere in the future.

They did a good enough job, but I got charged $283 dollars for the next cleaning. NO WAY can I afford that, and it's impossible to get hold of them. I didn't know it was a contract with the company. I was supposed to get a special pricing through my job and didn't.

I only had 2 good services from this company and after that it has been a nightmare. Constant cancelations from the cleaner's day of the cleaning and recently I wanted to try 1 more time and the person showed up with another person and tried to force me to pay them more upfront because they were not getting enough from Handy and the day before the cleaner called me and tried to get me to send photos of my house. This is not ok and made me feel unsafe and as if I was about to be a target of a robbery so I had 2 friends here with me.

1st appointment no show. 2nd appointment, showed up 30 minutes late with no remorse and then refused the job because he claimed it wasn't properly described to him and that he didn't get paid enough. This was a Costco purchased service of installing a TV and in wall wiring. Unbelievable. Think twice before you use this service, as the vetting of their "pros" is subpar.

I highly recommend reconsidering before engaging in any transactions with Handy/Angi. Our experience with their Haul Away Service, arranged through Walmart, left much to be desired. Despite Walmart indicating that the service was complimentary with a mattress purchase, the "professional" sent by Angi exploited the situation, demanding an extra fee under the pretext that King size mattresses were not covered. He insisted on a $60 payment, asserting that this was a discounted rate from the supposed standard $120, and warned of potential additional charges if the mattress was returned to Walmart.

Tried to book a cleaning service, I got rude phone calls from the cleaner assigned to my case. I chatted with support who assured me they would assign a different person to my service. Instead, they canceled my booking without telling me and refuse to fix this situation. I am now out a cleaner I had been planning around, and all of my efforts to talk to someone about getting the situation resolved have failed. Experience with both chat and phone support has been horrific.

Tried to use Handy three times, twice for cleaning and once for a handyman. Handyman cancelled last minute and I had to take off of work to get someone else to come out. Both cleaning people asked to show up 45+ minutes late—the first time I was able to wait but the second time I had to be at work. They refunded my money but that didn’t help me actually get the services complete. This company’s services are unfortunately not handy and I will not be using them again.

I have requested specific pros according to their availability, and then at the last minute, the job gets picked up by someone else I don't know, and typically they don't do a good job cleaning. The company should notify the customer when a pro assigned to the job is no longer available instead of forcing you to either accept the new pro (who may or may not do a good job) or reschedule the cleaning and be charged a ridiculous $50 late rebooking fee. That's almost half of what they charge to clean my tiny studio. I have tried calling customer service several times, and they pass you around and put you on hold as soon as they figure out that you want to cancel. Now, after a 4th attempt, I am on the phone with an agent who wants to reassign my cleaning instead of canceling the service like I already asked. This is infuriating!

I have had a terrible experience with Handy refunding money that I paid through ANGI for a purchase I made at Wayfair. Wayfair contracts using ANGI who partners with Wayfair through ANGI for assembly of furniture. I paid immediately in good faith for my furniture to be assembled. Twice they either didn’t show up or only sent 1 person (who was an hour late) but my item required 2 people. I was very unhappy and contacted Wayfair for help. They requested a refund for me and they were assured it would be forthcoming. It has now been a month and I still have not received my check. I have contacted Handy several times and each time, they say the check is in the mail. The latest email I received said if I don’t receive my refund within 5 WEEKS to reach out again. This is unacceptable and I would advise to never use this company as they are not committed to helping the customer.

Paid Handy for a cleaning service weekly for 3 months. Cleared out my schedule on the days the ‘pros’ were coming. Each time the pro was a no show. One never showed and the other called and said she double booked and ‘would call me later if she could make it. Never heard back. Apparently they pay their contractors a fraction of the service price and this is the end result. Had to spend several sessions in their help chat before I was able to get my money back. Found someone local for 2/3 the price who actually shows up every week.

I signed up for cleaning services from Handy. The first cleaning scheduled; the cleaner texted me one hour before the appointment saying “she couldn’t come”. I was then rescheduled with another cleaner who cancelled two hours before. The third cleaner came and said she was “allergic to dogs” (there were no pets in my home!) and texted on the app “I have to leave” after only five minutes being there. When I tried contacting customer service 16 times, the two times someone finally picked up they didn’t speak English. There’s no way to email this scam of a company who charged my card three times for $118 for absolutely no services. This company is literally run by a bunch of criminals and needs to be shut down.

I am very disappointed in the cleaning services I have recently received. I had a cleaner show up yesterday, Jakkie, and she left my home dirtier and almost ruined my fixtures. I sprayed cleaner on the fixtures before she arrived to make it easier for her to clean. She did not clean the fixtures, which could have caused corrosion. It seems "house cleaning" has become a scam to make quick cash without doing the work. Please do a better job vetting and training cleaners. However, the handyman service is outstanding. I have been extremely pleased with the services I have received. Unfortunately, the majority of the cleaners are awful.