Handy Reviews

I am very disappointed in the cleaning services I have recently received. I had a cleaner show up yesterday, Jakkie, and she left my home dirtier and almost ruined my fixtures. I sprayed cleaner on the fixtures before she arrived to make it easier for her to clean. She did not clean the fixtures, which could have caused corrosion. It seems "house cleaning" has become a scam to make quick cash without doing the work. Please do a better job vetting and training cleaners. However, the handyman service is outstanding. I have been extremely pleased with the services I have received. Unfortunately, the majority of the cleaners are awful.

We ordered 2 TV, Mounts and installation service from Costco. Costco contracted Handy to get someone to do installation. It sounds like real. Handy sent emails and text to confirm the TV installation service, but there was no show when time comes. We tried to connect to the responsible person listed on Handy's email, the phone number is a dead one. When we called Handy, a lady claimed someone is on his way to our house and she even could see him on the map. Of course, this is all a lie. So, please do yourself a favor by trusting only your local companies with a real address and phone number for services. We will never use Handy again. Costco, etc. should remove Handy from their service list.

We signed up for Handy's cleaning subscription. After one poor cleaning, we were awarded a make-up session - which was a no show. So we scheduled another make-up session. Again, another no show. Finally, we had enough and wanted to cancel, which we were charged a $99 cancellation fee.

Legal action should be taken against Handy for what amounts to a repeated, organized theft against consumers. Please don't be lured in by their marketing gimmicks. They will charge you for services you never receive, services that don't meet basic expectations, services that not only don't accomplish the tasks you wanted, but sometimes leave you in a worse position than had you never used Handy in the first place. Their customer service (if it can be called that) is rude and irrational. They will blame you for Handy's gross incompetence and keep your money without blinking an eye. They don't have an interest in correcting their wrongs or even admitting what they did was wrong. Once they have your money, they could care less.

My friend suggested I use Handy to book a cleaning for my friend's place after we had party there. Booking was easy, cleaner did poor job, my friend said not much was cleaned and trash was not taken out. Since this is one time service, I let it go and try to cancel service. This is where my nightmare begins. Handy does not let you cancel next cleaning, you can reschedule with a fee but you would have to do it every two weeks. After spending hours trying to cancel my membership- I had to delete my account- nothing else was available.

Weber Grills advertises Handy as a partner and Handy's FIXED $99 grill installation. Click through, book the appointment, and the installer quits after 2 hours, saying I need to extend the job and pay more. UNBELIEVABLE. The first person I spoke to on the phone was extremely rude and said she could not help because their systems were down. After contacting Weber (refused to stand by their partner's shoddy work and help out) and Home Depot (willing to step in even though it's not their fault), I finally got Handy chat support and they are going to send someone else out to finish the job. However, I will NEVER use Handy again and this review remains at 1 star because the consumer should not have to fight so hard to get what he was promised.

After securing an appointment with Lowes for an installation appointment and no less than 8 text and email confirmations I flew down to NC the night before to be available for my set appointment. At 630 am I get a text saying that they are sorry but my appointment has been moved to Friday from Tuesday. That's great news as I will be back home in NY. Response from company have a neighbor or friend let the contractor in. REALLY...Stay away.

Handy had a pro to provide cleaning services for me twice. The pro told me that he was the only one cleaning for Handy. After 2 cleanings, my pro never showed or cancelled with me the 3rd time. I was told after the fact and after I paid that he quit. They gave me a new time and date that didn't work for me so I rescheduled for this morning. Again, at the last minute, the person didn't show. Both times, I had taken time off work to make sure I was home.

The cleaners constantly cancel last minute or just don’t show up at all. The worst part is the cleaner will check in, making it look like they are at your house, so they can just steal your money, and Handy 100% allows this. The scariest part is these people who now can’t be trusted because they are doing shady stuff like this now have your address!!! This is an unsafe and unreliable business. It would be better to find a stranger off the street. Then after the cleaner doesn’t show, they still won’t refund you. Don’t risk it.

This service is 1000% a scam, regardless of what cleaning service you select. I choose to select a home cleaning service through their app. They debited my account, and selected a cleaning pro for me prior to the date, standard. The scam comes in when whoever the pro was, checked in on the app, to make it look like they were indeed rendering the cleaning service, but never showed up, quite literally ghosted me, took my money, and did not show up at all to clean. This is clearly a well-practiced scam. I am now having to haggle with the customer service because the cleaning pro made it look like they checked in, and went through with the service, but the cleaning pro never showed up, and never replied to me.

I was a pro at Angie's services / Handy and I worked for them, completed over 50 jobs. Anytime you need help from customer service as a pro working for them you might as well forget it and they suggest that if a customer needs help purchasing materials that you do such otherwise how are you going to complete the job but then if you don't pretty much work it out and get it out of the customer right then and there, guess who's going to help you get your money back or if you fight with them for a few days, you might get them to do something about it, there's one problem.

This company is scamming, charging its subs 40 percent of every job and they keep the payments and come up with a excuse not to pay. 1 excuse is false back charge. The other is failed payment. You write to them and there is no contact number for their pro service app at Handy. Do not use this company. They are scammers.

The technician Handy sent out was knowledgeable and friendly but incorrectly charged us for a service that was supposed to be covered by Handy. Handy's solution was to offer a $10 credit on a future service with them, followed by 50% of my service fee refunded in credits to be used on a future service. After much back and forth, they finally agreed to refund my fee but it took putting up a fight, which most people won't do. Really poor customer service.

Google apparently has a deal with Handy so that when your Nest thermostat detects issues with your HVAC system it alerts you and suggests you book the service with Handy. Since many HVAC contractors I've dealt with don't understand the Nest or blame any issues on the thermostats, I thought this was a good idea. Boy, was I wrong. I've been trying to book an appointment for almost a month, and as a result have had a constant stream of last-minute cancellations, reschedules and then Handy cancelling my request (while making it look like I wanted to cancel it) without refunding my deposit. I hope Google/Nest dumps them... I'd make this a zero-star review if I could. Support has been truly useless, with the best response being "oops, let us reschedule that for you". What a hassle!

I ordered carpet cleaning on Dec 30 and made the appointment for Jan 7, they immediately debited my checking account. Their contractor showed up and said he could not do the job. I rescheduled again, same result, no show. Then they wanted me to reschedule again, so I said, "No, please refund my payment." They refunded half; I contacted them and insisted on full refund, so they credited the other half. To my surprise, the next day, they debited my account again! So, now I have go through the trouble of disputing the charge. If I could give 0 rating, I would. My advice: save your money and time, do not use Handy. Find an alternative!!

I forecasted my appointment a week in advance since my HVAC was not blowing heat. Received an email a few days prior to the appointment indicating that it was rescheduled due to no techs nearby, this happened 3 or 4 more times throughout the month for the same reason. Just ended up buying a space heater to help heat house. The service provided by this company and the quality of the customer service provided has been atrocious, 3rd world like and if there was an option for 0 or negative stars on this review, I would have selected it.

I had planned for this cleaning for a month and two hours into it, the person was still not there. I tried reaching out multiple times. Nothing. When I told customer service, they did not rectify or even show that they're listening to what I'm saying at all. It was horrendous. And so stressful because as I explained to them my time is so tight. I planned so much around this. And my wife is coming home tomorrow so I need the place sparkling clean for her. They did not understand or do anything. Even when I asked to cancel everything and refund me fully. It was beyond frustrating. I do not recommend using Handy at all.

I booked for HVAC (Furnace issues) through Nest. Kept canceling appointment multiple at last minutes though it was even assured over the phone. Message says - due to last minute issues…. I had to cancel and find somebody else. They are very irresponsible. Looks like untrained and unprofessional staffs. They kept transferring phone to each other multiple times when I asked them to remove my banking information and still the problem was not solved. Amount was already charged on my card even without the contractor visiting my home. My point is - if you can’t provide the service, DON'T Book an appointment. Wasted my and my tenant's 2 days time.

I made an hvac appt through Handy, but was then able to get a sooner appt elsewhere. When I canceled my appt with Handy and requested a refund of my $74.00 fee, they said they would issue a refund card, whatever that is. It turns out that, in the fine print of their customer service agreement, they don’t give refunds, only credit for future service. Totally deceptive practice. They took my money for a service not performed and I have no intention of ever using them again. They refuse to issue me a refund. This is theft by other means.

Bought a bed thru Wayfair. Paid for HANDY services to build my bed. The delivery of bed was delayed by several days thru Fedex so I DID NOT use Handy services. When I called HANDY to ask for a refund for services that I NEVER USED, they refused to refund my money because they stated it was "Not Their Fault". After 4 phone calls, 2 emails, and a 3 way phone call with Handy and Wayfair (which they hung up on both myself and Wayfair), Wayfair ended up sending me a refund in order to do what is right. Wayfair will now try to get refund from Handy on their own as they realize it was Handy's responsibility to offer the refund. I don't understand why Wayfair is still using Handy on their orders. Handy is a fraud and a dishonorable company.

Talk with handyman over the phone, said he could not do the work for the amount asked. Said then, "We have to cancel." I said ok. The company then charge me for a service that was not done and would not return my money, had to dispute through credit card and would not talk with me until I drop the credit card dispute.

I contacted Handy to ensure they had someone in my area before booking. I was told they did. Handy scheduled 4 times and no one showed up any of those times. They send an email later and say the pro had something come up when in fact, no one ever took the job. After the 4th time, they told me they were canceling my job. Two weeks later, a charge appeared on my credit card for their service. I am working with Wayfair to have that refunded. Not a trusted company, in my opinion.

Worst experience of my entire life. 3 different people from Google's partner company (Handy) have come to my house to try to get my thermostat to work and I still can't use my furnace in the middle of winter. I had to buy space heaters to try to keep my house warm.

Installation scheduled for Monday and cancelled last minute, rescheduled for Wednesday and cancelled again at the last minute. Zero confidence in this company. Huge heavy item in boxes in the middle of my living room. Unprofessional company that does not care about its customers.

Sent one gal out to hang a 85 inch TV. Called customer service. Said there was nothing they could do. Do not hire this company. The service gal really nice and friendly just was no experience to hang that large of TV. Buyer beware on this one.

Scheduled my appt for today at 1:00 pm so I can be home once the pro would arrive to clean the home. I reached out through the chat to confirm my appt for today and the rep stated that no pros were available in my area after taking my money and guaranteed my scheduled time would be accommodated. Unfortunately, it didn't work out that way at all and I am very upset about the lack of service this company has provided. Rep stated that they couldn't help me, offered a reschedule 2 days later that wouldn't work with my schedule and basically told me that there was nothing I could do.

I purchased this at checkout through Costco to have my TV and mount hung. The first time it was scheduled, the pro cancelled 2 hours before the scheduled time. The app rescheduled again, and then the pro no-showed so I called Handy customer service. They apologized and rescheduled again and promised it'd be done on that new date (today). That brings us to today, the pro cancelled last minute again. I called customer support and they said there was nothing they can do. I asked if they would reach out to their pros list and try and get someone assigned today. They said that is not possible and they cannot help me. So here I am $100 out with no service and no support. Extremely disappointed. I 100% suggest not using Handy, which is no fault of Costco, but I definitely recommend after my experience and the review of others that Costco reevaluate their contract and partnership with Handy.

First off it is stated that you’re supposed to stay in another area of the house while workers are assembling product, and they’re to wear mask. I did my part, no mask for them. Most importantly my entertainment center’s fireplace was put in upside down, and the surrounding was damaged. I didn’t notice right away (went on vacation). Upon returning I retested the fireplace only to notice the flames were pointing downward. Called CS only to be told there was nothing they could do because I missed the timeline for them to fix the problem. Now I’ll have to pay AGAIN to get this problem rectified.

Handy is a Middleware service which connects customers with Handyman for different types. It has zero ownership of the the service. I scheduled a service 14 days in advance and it was confirmed. It got assigned two reps and both unassigned and one unassigned at the last minute. Handy has no clue about it, it's just a software platform to make money from customers and Handyman pros. Don't fall for it. It spoiled my entire day and also I had to double the price to someone else urgently. Avoid Handy as much as possible.

We ordered a few things from Wayfair that required some assembly. Handy scheduled 3 men to come out and work on our projects. Only one guy showed up and he was nice enough to complete all the work if I paid him on the side. I needed it done and didn't have time to sort out who was supposed to come. After dealing with Handy customer service forever, they finally agreed to refund me the $200 I spent for the assembly. However they are MAILING me a CHECK and I was told it will take 5 weeks. Good grief!!!! Lesson learned, find your own handyman!!! This app is a SCAM.

Handy is by far the worst company I have ever had to deal with. Hired them through Wayfair to build our gazebo. First day, someone called off an hour before our booking, there is no customer service to help you- only a call center in India to tell you there's nothing they can do, and rescheduled our appointment. Then they were unable to find pros to take the reschedule- so we were rescheduled AGAIN. 3rd time, there was another issue. There is no way to get a real person on the phone to help you- only the call center in India- where they have absolutely no idea what's going on or how to do anything other than "apologize for the inconvenience". Asked for a refund- was given the run around several times- finally got someone to issue my refund only to be told it takes 4-5 weeks to process... What? What an absolute nightmare from beginning to end.

Handy is the worst company that I have ever dealt with. My wife had to take 3 different days off from work to wait for the Handy "Professional" to show up and assemble some furniture. She was blown off all 3 times. Wayfair was the one that recommended them. Shame on Wayfair.

I have had several different cleaners come to the house for a total of maybe 4 or 5 appointments. Only one of the cleaners actually stayed the full 6 hours and did a good job. I was not able to keep her because I never gained access to the Handy App. All the other cleaners left after about 3 hours and you could see visible dirt in corners and along the floor near baseboards. The support for this company is overseas. (Language barrier - very poor customer service experiences)

I paid for the Handy furniture assembly option through Wayfair when I bought an entertainment center console. They emailed confirmation of the appointment, I arranged my schedule, etc., and an hour before they were due to arrive, they canceled saying they could not find a professional to do the work. Stupidly, I rescheduled with them - and the same thing happened for the second appointment. Never again.

I'm hemiplegic on the right so the only way I can get around is in a wheelchair. This company should rename the company name "Unreliable"! I created booking for a year to have somebody come and clean my house. The day of the booking and 15 minutes after the scheduled start time I receive a text from unreliable stating there was an emergency and they were canceling my booking. This is the third time I've used this service and each time there was a cancellation with no explanation. I'm very dissatisfied and I may cancel my additional bookings.

Mitch ** of kailua uses Faith Construction as a company to do jobs. It's not his company and they have been shut down for years. He's a crook who will charge 13000 for cabinets that cost 1300. He cuts corners, reuses supplies, the cheapest possible. He will install broken supplies and patch it up. He's a crook.

I wish I had read all of these reviews before booking Handy. I now know why the majority of reviews are one or less stars…I had booked a handy appointment to arrive at 12 o'clock To 2 o'clock on Thursday August 4th. At a little before noon I reached out to the pro To ensure that he was still coming he told me that he was running late and asked if we could reschedule for the evening. I told him that was not acceptable and I asked why he had not called me when he knew he was running late to let me know that he would be late and he said, "I should have. I should have."

Scheduled 3 appointments for furniture assembly - all no shows and no call from technician. Technician does not answer phone or text even when the company calls them to find out where they are, charged my credit card before they ever did anything. 4th appointment - over an hour late. All customer service people have serious accents and you can’t understand a word they say, all they do is apologize. Don’t buy furniture from Ashley/that’s who they use for furniture assembly.

It was a bad service, I cancelled after a few attempts to make it work. They confirmed in email that I cancelled, then 2 days later they took $280 off my credit card and still sent someone to my house. I had to deny them and have been dealing with clearly outsourced email support that is telling me that since they sent someone, I won't be refunded. This is a terrible service that everyone should run away from. Go find a an individual worker and leave this garbage attempt at a software as a service to fail. I'm contacting the BBB and dealing with cc dispute. This is the worst service I've ever experienced. Don't use.

I bought 2 garage door openers (Chamberlain smart video openers) from Lowe's and paid installation while purchasing. Lowes referred to handy.com, and I got someone came to install it. The installer removed the existing opener, unpacked the new one and connected one end of the belt to the wall and kept hanging the other end and called me and said he cannot do anything else because there is a center beam in my garage. Now my door is not working and I have to pull up and down the door manually to operate it.