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Haier TVs Reviews

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About Haier TVs

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Haier designs solutions to enhance consumers' enjoyment of home at every stage of life—from university to first apartment to all shapes of family living. Each solution champions intelligence, individuality and the human drive to create the perfect home, so that each interaction with the consumer is a new opportunity to bring ease and joy to everyday life.

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Haier TVs Reviews

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    Page 3 Reviews 80 - 230
    Customer ServiceReliability

    Reviewed Jan. 12, 2015

    I have had a Haier 40" LED HDTV for a little over a year. A couple months ago I started having intermittent problems where I would turn on my system and the sound would turn on but the screen would remain black. When I turned the TV off, you could see that a light had been on in the background but no video content was projected including the "on" screen that shows the company name. I would turn on and off the TV for a few minutes and it would suddenly work again. This only happened occasionally so I thought nothing of it. After a month it began happening more frequently and taking longer to resolve itself. Now it happens every time I turn the TV on, takes at least 5 minutes to see video, and sometimes the video will work for 10 seconds and turn black again. Unplugging the tv from the wall has not seemed to help either, though I will leave it unplugged for 30-60 seconds. It is really discouraging to have a product go bad like this, especially when it works fine otherwise and is not old at all.

    In the mean time, the smaller TV I have had for almost 10 years still works perfectly. I think that is a testament to older products but should also be a clue for current companies: Products that are reliable and will not "crap-out" as soon as the warranty expires will foster trust in the company and consumers will be more likely to buy from that company again. You can be sure that the unreliability of my current TV and knowing there are other brands that will not only have a better product but better customer service as well will be getting my business in the future.

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    Price

    Reviewed Dec. 15, 2014

    The sound on this TV is worse than my 1972 transistor radio. I don't care if this is because the screen is flat. A company that sells a product like this should provide better sound than this. I received this as a gift for 20 years of service from my employer. What a cheap gift! I wouldn't buy this product. If a sound bar is needed, it should be provided or at least suggested.

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    Verified purchase

    Reviewed Dec. 3, 2014

    My TV which is only a year and a half old loses the picture but not the sound. I contacted my cable company who informed me to have Haier reset their remote control. Their service department is located in the Philippines. Their help have heavy accents, and was extremely difficult communicating with them. The only solution they gave me was for me to have a paid service technician fix the problem since they were incapable of doing so.

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    Reviewed Nov. 27, 2014

    The 50" TV I have had barely a month will not come on. I have to wait for a repairman to come check it. You would think a TV that new already having problems, they would just replace it. Never never purchase a Haier.

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    Verified purchase

    Reviewed Nov. 9, 2014

    48-inch Haier led tv - Bought this tv from Costco in Brossard (Quebec). Very satisfied. Picture is very beautiful. Sound is OK. After three weeks of extensive use, I have no complaint about this product. I surely will recommend this product to anybody I know. Price was $449.99 + eco fee $39.50 = total $488.49.

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    Price

    Reviewed Oct. 19, 2014

    My son purchased from Amazon a year and half ago. As of last month he turns on tv picture flashes for a few seconds and it goes dark but still has sound. He reads up on it and it notes if this happens to unplug and replug. This only helps for a while and problem reoccurs. He has to continuously turn tv on/off with remote until it comes on. Too many reviews on the same problem and no one has said Haier has stepped up to the plate to resolve without customer paying price.

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    Customer ServiceReliability

    Reviewed July 13, 2014

    I received this tv as a gift from my insurance company, for years of service. The tv sound volume is half what it should be. I called customer service and was told to hook it up to a speaker phone. How could a company put their name on such a defective product? If it says Haier on it DON'T BUY IT!!!!

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    Customer ServiceReliability

    Reviewed July 6, 2014

    I purchased a Soundbar from Haier America around Thanksgiving 2012. Upon receipt of the unit, the remote casing was broken off in three places (but still worked). After contacting Haier they stated the entire unit would have to be returned and a new one sent out. I followed their process, and they received my unit on 1/15/2013. On 2/4/13, I called and they said forms need to be filled out and once received then a new unit will be sent. On 2/28/13 another call made and they said the unit is no longer sold and I will have to accept a refund which will arrive in 15-45 days, which I agreed to at that point.

    After numerous calls, of which they said it was "in progress", or "issues is being escalated to a supervisor" and if no call back in 24-48 hours, I am to call back. Each time supposedly no supervisor is available to take the call. Well I called back over a dozen times in the span of the next 12 months, finally I yelled and demanded to speak to a supervisor before hanging up. Surprisingly they did so, and the escalation department said they would look into it. Even called me back two times saying they don't have an update, but they are still working on it.

    Then... no call for 6 months... An entire 18 months since they received my defective product. And I still have not received my refund, although they have the product I paid for, which I could have at least been using this entire time!! WORST CUSTOMER SERVICE EVER, and I feel they are scammers. I'm out over $200 for this long, and I eventually went out and bought a new soundbar. Whenever I see a Haier product, I laugh and tell anyone looking at the item to run the other way!

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    Reviewed June 19, 2014

    I purchased 2 LB32B1120 32" televisions. 13 months after purchasing the first one, I seem to have a problem with the video. You can turn on the TV and see the blue screen so that when you open your PVR, the screen goes totally black. I have tried numerous suggestions to get the video back. Now I know they have this so-called warranty for 12 months. Their only suggestion is they will find a registered dealer for me to bring the TV to. Have no car and no extra funds to pay for repairs. They must have known all about this problem, since there are so many other posts with same problem. They won't do a darn thing which means I may have 2 useless televisions soon.

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    Customer ServiceStaff

    Reviewed May 22, 2014

    I have read all these complaints and they all have the same issues concerning their products. I purchased a 58" Haier TV brand new from the Brick at the end of March/14. We set it up and about 1-2 weeks of working it suddenly had a dead pixel. This was replaced this with another - great. We have had this new one for a few weeks and all the sudden we now have several dead pixels and they keep growing. According to the manager (Jennifer) and her manager's manager they both state that this is very normal and acceptable to have these pixels. This will be 3 weeks of us having to call them back for updates. The repair shop, DK Electronic, told us they will NO longer work for Haier due to their conduct - WOW!!! So far Haier feels they don't owe any of their customers apologies or the respect to call them back.

    The worse thing is our warranty is still good. Seems they are using this opportunity to shuffle us around till it runs out. Then we will be out of luck - which we will have to pay for ourselves. We have been on the phone for over an hour waiting for an answer from some type of manager!! I paid good money for this TV and expect that there should be no issues with the picture - let alone be told that the spreading of the pixels is normal and acceptable for watching TV!!!! Who would say that??? I have 4 other TV's LG, Samsung, Panasonic and have never been told pixels are to be expected and are normal. Something needs to be done about this issue with Haier Products. The managers are send us around and around now, so we are no further ahead than when we started.

    Lastly, we are given an order # and when you call customer service they ask for this #. Why? Not like they use it for pulling up any information on your account, because they never seem to know what the issue is regarding anyways. The executive office manager (Mike) is now said to handle this matter. He now suggested that we wait for another 2 weeks. What must be done - should we drive to the head office with the TV.

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    Reviewed May 4, 2014

    Was watching my normal channels and without warning or any other interference screen just goes out. The volume continues you well no static. However screen is not visible. My daughter's 32" (her model is a little older than mine) did the same only she did not have sound. Her solution was to unplug the tv for a few hours and then plug it back in. I have not found a solution for mine yet. I have turned it off and turned back on. My television is just barely one year old.

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    Price

    Reviewed March 20, 2014

    Splurged on ultra thin, LED flat screen - never heard of Haier at that time, but it was the right size and price. Today, turned it on, the picture popped on, lasted maybe 10 seconds and went black - So much for Haier - Sound remains good though! Just no picture.

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    Customer Service

    Reviewed Jan. 31, 2014

    I bought a 37" Haier LCD flat screen in 2010. But for the creepy shadow and is on one side that gradually appeared over time, the picture is great, sound is impeccable. The problem is I think this is a factory defect. I shouldn't have to pay for a factory defect. Given the age of the TV, I rather it just go out altogether then to know this problem never went away and it is gradually getting worse. I called customer service who was quick to tell me the unit was out of warranty, duh! I know that, but they didn't even bother to research to see if indeed there was a recall or offer any other solution.

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    Customer ServicePrice

    Reviewed Aug. 22, 2013

    I bought this piece of crap online from Amazon around December 2011. It worked good for the first 3 months. Then it started to have a snowy screen while I was using it for my computer. The snowy grey screen lasted for 3 seconds then it turned blue then black. The power light was still green. I tried to turn it off by the remote. Nothing happened. Then manually press the power button on the crappy TV and nothing happened. So I left it alone for about an hour, tried to turn it off, nothing happened. So finally I unplugged the CRAP then plug back in. Guess what, the light turn green then red. So I was like cool, now I can turn it back on. It came back on, but it started to do the same thing the next day and basically it did it almost everyday until now this CRAP doesn't even work at all. Not even to watch TV. No response from the buttons on the CRAP.

    I called and complained to HAIER and they recommend I go see one of their contracted technicians in my area. They gave me the #, I called them. Tech Co, basically said it will cost you $75 for diagnostic plus parts and labor. So I said tell me what I'm looking at out the door. Tech Co said about $120 out the door minimum. I was like "Uh no thank you because I bought this crap Haier for $160 brand new." I decline because their warranty is only good for 90 days. 90 days is all crap Haier is good for before it goes out on you again. No thank you again. Now I know to spend a little bit extra on something like "Samsung, LG, Sharp, etc." Save yourself from disappointment and even though crap sells cheaper than name brand, you get what you pay for in the END. Stay away from their products. You will thank me in the end.

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    Customer ServiceSales & Marketing

    Reviewed May 5, 2013

    I purchased TV at the Brick in Canada Xmas 2012: I purchased the 3-yr extended warranty also. I set TV up and found I could barely hear volume at 100%. I decided to hook up to my stereo surround; the only A/V port did not work. I tried the component and it also did not work. Finally, I had to go through my satellite box to get proper volume. I hooked the TV up to HD satellite box via HDMI; picture was blurry - it was worse than my 20-yr-old analog TV. I tried to return it. Brick said had to deal with Haier Warranty. I called Haier at least a half dozen times, sent e-mails and even tried their online tech. I received no response from anyone as there is no place that deals with Haier service in Canada which has left me no options, but to put up with a manufactured piece of junk.

    All I would like is my money back, so I can purchase a decent TV that has some sort of customer service here in Canada or even someone who will return a call or give me some answers. Is it that hard in this day and age to get what is advertised on a product? I believe there is a strong case for false advertising - the TV does not do what the box it came in says. Please, can you give me any advice on what I can do?

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    Customer Service

    Reviewed April 25, 2013

    I purchased one of their TVs back in November 2012. The first 10 minutes it rings really loud. I was told by a friend my motherboard is going. It took months for customer service to get back to me. Now it is April, they finally sent a repairman out to replace the motherboard. He said he fixed it. It is worse than ever. Now they are going to send out another person. I just want a new TV!

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    Reviewed March 15, 2013

    I bought the TV in February 2012. Six months later, the TV shut off and would not come back on for an hour. It does this consistently. Each time, it takes longer and longer to come back on after it shuts off. This is such an inconvenience. Who has money to buy a new TV every year?

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    Customer ServicePriceStaff

    Reviewed Jan. 8, 2013

    They have the worst TV. If I knew that when we purchased the TV that this brand was the worst possible investment, I would have opted out and gotten the normal brand TV we get. They give you a hard time to get service and the TV is broken more than you can use it. It's always turning off by itself and does not want to turn back on. The service people seem likely to just pass on the phone call. They are not helpful at all. Do not buy anything from this company. Also, people at Service makes you wait for at least 30 minutes when you wish to speak to a supervisor. The TV is trash. I should have looked into consumer reports how their performance was first. Everyone says that their products are trash! The problem, by the way, was that last year three months after purchase, the TV's power supply failed. Now since December, the TV turns off and does not want to turn on, unless you unplug and leave it for 3 hours and when you turn it on, it happens again after 5-15 minutes ... It's more trouble than its worth.

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    Customer Service

    Reviewed Dec. 7, 2011

    Bought a TV and it didn't work.Contacted customer service in September and they said they would send a warranty replacement and told me what I needed to send including $14.99 for shipping on the replacement. They sent a replacement and it was the wrong model, so after several calls, they sent FedEx to pick it up and return it.

    For the last 3 months, at least every other week, I have called 3 different numbers and been told several different stories. They no longer have that model They do have that model. They will have to send a different model and last week when I called, they said they would send the replacement out this week.I called today and they tell me they don't have any TV to replace with and they will be refunding $199.99 and it could take up to 35 days. This has been going on for about 4 months now and we paid a total of $211.99 for the TV plus the $14.99 we sent Haier. I figure I will never see my money!

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    Reviewed Oct. 6, 2011

    I purchased a Haier 42 inch plasma TV on November 2005. It didn't work when I got it home. I exchanged it at the Office Depot, and the 2nd one died after a couple weeks. Haier warranty sent a replacement, and it lasted for a few months and then died.

    By September 2006, they finally shipped a 47 inch LCD with a $300 up-charge, but of course, there were no options to avoid the up-charge; by then, the 42 inch was out of production in both Plasma and LCD. It hasn't worked right from beginning (have to use remote to turn off/on, change channels, etc.; mounted controls don't work). It recently died (same complaint as the other 3 - bad circuit board). The technician asked Haier to offer some warranty or adjustment. They said, "No way."

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    Reviewed July 31, 2009

    I bought a new Haier LCD HD flat screen TV in the first part of May '09 as a birthday gift for my mother-in-law. By mid June '09, the TV began having problems to the point that it wouldn't turn on or off, and you couldn't change any channels with the unit's remote control or the controls on the unit itself. Their stated warranty is one-year parts and labor. I contacted Haier America on June 22 and spoke with Oliver at the number listed in the warranty section of the unit's owner's manual. He issued a service ticket, and indicated I would be contacted by a service technician within 24-48 hours to schedule an in-home service call to repair the unit.

    When I asked if I could take the unit to a service center, he told me that service didn't exist. The next day, James contacted me from Captovis Advanced Industries Inc. at (800) 543-6485 out of Boca Raton, FL. James explained that replacement parts (computer boards for remote and LCD HD TV) would need to be shipped to me first before a service technician could be scheduled to come to my home to repair the unit. He indicated that the parts would most likely arrive in a few days, and I should contact them once they arrive, so we could get a technician scheduled to come by and repair the unit. Over the next 3 to 4 weeks, I spoke to several people from Captovis who indicated that they were waiting for word from Haier America through Global Warranty Group as to when the repair parts might be shipped to me. James and Tice along with others I spoke with at Captovis shared in my frustration, and shared with me that this was a common occurrence with Haier America.

    I contacted Haier twice to find out when the parts requested by Global Warranty Group would be shipped. After two completely different stores that amount to conflicting excuses, the repair parts were finally delivered in mid July '09. I contacted Captovis and was given the cell number to contact their service technician to schedule the repair. Ben from Captovis came on the 22nd of July to make the repairs. Since I travel for work, I informed Ben someone would be home to provide him access to do the repairs. I returned home a few days after Ben had made the repairs. When I checked the unit, nothing had changed; the parts that had been replaced had not corrected the problem. The same issues remained; they existed prior to the repairs made by Ben from Captovis. I contacted Ben directly, and he mumbles something about new batteries for the unit’s remote control device, and after explaining to him that the batteries were new, he recommended that I contact Global Warranty Group to initiate a new repair ticket. I immediately contacted Tice at Captovis explaining the situation to her, and she said a senior service technician would be contacting me.

    John from Captovis contacted me and explained he would need to request the same repair parts already replace a few days prior from Global Warranty Group, and that if a request to exchange the unit was made at this point, there was a high probability that the request would be denied by Global and Haier. I have been in touch with Captovis everyday this last week of July '09, and was informed yesterday by John at Captovis that Global Warranty Group has made a request for Haier to send me new parts, but that the parts had not shipped yet, and he had no idea of when they will be shipped. I contacted John at Global Warranty Group and he said that he hoped that Haier would ship the parts in the next week, and that if the new replacement parts being sent didn't solve the problem, Haier would probably exchange the unit out. It's obvious that Haier along with Global Warranty Group has only their own self-interest in mind when it comes to honoring their warranty. The customer's interest is not put first.

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    Reviewed May 29, 2009

    TV went out just after 90 day warranty. Sent repairman out. Out again in a couple of days as well as the DVD getting stuck in the drive. This set is a lemon and I want a new one; however there are no phone numbers for corporate and customer service does not return calls. I have been without the tv for almost 2 months and no where near a resolution. DO NOT BUY HAIER PRODUCTS!!!
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    Reviewed Jan. 18, 2009

    Like many owners of the Haier 42 42EP24S plasma TV mine died just after the warranty expired. Haier is aware that some of the circuit boards are defective but will not stand behind their product.
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    Reviewed Oct. 11, 2008

    Haier 42EP24S tv went black while watching a movie tried to get fix and was unable to. Called sears and they said I need to get upgrade kit to repair it, I could not find kit, tried to order it from Haier and was always on back order. I refuse to pay for something that was so expensive and get defective in just 1 1/2 years. I wrote Haier many times asking for assistance and I received no reply.

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    Reviewed Sept. 23, 2008


    Purchased a 42 Plasma television (or so I thought) from Sears at the end of 2005 - did not get it set up until summmer of 2006 - a few months ago the screen went black. Called Sears - they said warranty was over, tried to contact Haier but could not. The main components should have been under a longer warranty. The parts were backordered and they told me to keep checking for availability online. It will cost quite a few hundred to fix this. The service tech said this is a very common problem and it should have been recalled but was not.

    I went online to see if I could find the upgrade part I needed and instead found many pages of consumer complaints. I paid 1300.00 for this 'television' - my receipt states HAI,PLTV42 - I was not told it was only a monitor, and the receipt does not state monitor. I feel Haier should fix this or replace it.

    This television/monitor has been inoperable for a few months now, and since this is such a common problem and the part to fix it is an 'upgrade' then I feel Haier should take responsibility for the 'upgrade' or recall and replace this set.

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    Reviewed July 28, 2008

    I have 42" Haier plasma TV that I have had for a little over a year, Model 42EP24S, that just went out. Sound but no picture. Tried calling Haier but did not get anyone. Tried emailing twice. Still nothing. Just wanted to get parts to fix but no one is returning calls or emails.

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    Reviewed April 22, 2008


    In November 2006, I also bought the Haier Plasma TV, model #42HP25BAT for $1,300.00 from Office Depot for a family Christmas gift. Didn't even open it until Christmas. In May 2007, the TV made a popping sound and there was no picture. After numerous calls, parts that could not be delivered, etc., a lot of arguing, and 4 months later Haier replaced the TV with a USED TV - I didn't know that when I agreed to the replacement.

    Anyway, 6 months after that on 4/21/2008, same pop sound and no picture with the USED REPLACEMENT TV. I just talked to Haier customer service and they recommend I take it to the repair shop (on my dime) since it's So far out of warranty ! ... The original agent I spoke to said the warranty went on hold during the repair period ! Dave, a Haier customer service supervisor, then said he knew nothing about a holding period when a product was in service. Dave, the supervisor would not and did not take ownership of the problem - did not care that I was an irate customer - claimed to have no authority to fix my problem - and again, could have cared less.

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    Reviewed Jan. 31, 2008

    Purchased a Haier model number HLC26X Lcd/DVD combo T.V. Recieved the unit 3 weeks after placing order. Unit quit working within 1 week of delivery. Peach Direct would not allow return of unit. Had to contact Haier. Contacted Haier. After another 2 weeks and numerous phone calls was finally contacted to TAKE the unit into the repair shop. Even though the warranty clearly stated in home service. After 4 months in the repair shop. I contacted my repair shop again. Was told the unit was going to be warranted out for replacement. Contacted Haier again. After an additional week I recieved call tags. Now i have to pick up the unit package it and take it to Fed EX for return. Asked Haier to replace with a unit that may be a bit more reliable. They would not do so. So basically Haier is a poor quality product. And the company has no desire to satisfy thier customer's. Once I recieve the replacement I intend to list it on Ebay and get what i can on it. Cut my losses and NEVER knowingly purchase another Haier product. And will advise friends not to buy any as well.

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    Reviewed Jan. 10, 2008

    In November of 2006, I purchased a Haier Plasma 42 Television, model #42HP25BAT for $1,300.00. After several weeks of problems with screen distortion I contacted HaierAmerica on November 12, 2007. They had a local serice technician come to my home and take pictures of my television screen. This occurred on Nov. 14, 2007. Since that date I cannot get my television repaired. I get all types of excuses from customer service and their tech support refuses to return my phone calls. This has been going on daily for over 7 weeks. Now customer support will not even have a supervisor return my phone calls.

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    Reviewed Oct. 12, 2007


    bought a 19 inch durabrand tv model number BH 200 4D Had trouble with the remote tried all universal with no luck, Have called the customer service at Haier America and they keep you on hold by running you through the Departments You cannot talk to a physical person.

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    Haier TVs Company Information

    Company Name:
    Haier
    Company Type:
    Private
    Year Founded:
    1999
    Address:
    1800 Valley Road
    City:
    Wayne
    State/Province:
    NJ
    Postal Code:
    07470
    Country:
    United States
    Website:
    www.haierappliances.com