About Haier TVs
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Haier designs solutions to enhance consumers' enjoyment of home at every stage of life—from university to first apartment to all shapes of family living. Each solution champions intelligence, individuality and the human drive to create the perfect home, so that each interaction with the consumer is a new
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I have purchased Haier tv as it was branded as Android smart tv, but I am really disappointed to purchase this tv as it's not smart enough to support the apps. First of all I have installed Youtube, Netflix, Hotstar and Prime Videos. None of these apps are latest (tv is not able to get the latest apps from app store). In Youtube I am not able to personlize/login/reduce or increase the streaming quality. Neflix the remote is not getting aligned with its user interface and it's very hard to use EShare app remote control. Hotstar am not able to get the latest and often it hangs. I checked with Hotstar customer care, they told that they dont have agreement with Haier tv. Prime Videos it just crashes on opening.
I have used Sony/Vizio/Vu tvs which all were supporting this and store representative pursued me to buy this product, offering a better quality / user friendliness. Additionaly being Android tv am not able to add it to my Google home to cast the contents directly. I dont have an option to see the software version of the tv too and none of the customer care people dont know. I connected my Sony sound bar to this TV. The user interface for the same is both complicated, and hardly get proper sound through smart tv. In case of hardware issues their service is better, but in case of software they have to upgrade themselves to the market.
Bought the 39 inch Haier sometime 2011 and the unit is still working fine. audio and video is awesome and do not have any issues aside from the software update option on its menu. I do understand that devices provided with this are up-gradable and wondered how it can be done. Tried searching some software on Haier's site but found none...anyway who needs an upgrade when it's working fine. I bought this because of the many ports I need. But now I realized that generally the product is great for the price...complaints of this brand not lasting a year I think is circumstantial. It's now 2019 and it is still working fine! A 5 STAR!
Bought a Smart TV on 26 Jan 2019. I Am facing multiple issues in TV, repaired 7 to 8 times within 3 months, then escalated my issue for replacement of product. I got replaced product after 17 Days, on 17th May after raising complaint on 30th April. Now again I face similar issue in replaced product, that some Video streaming apps are not working, Engineer visited my home today on 21st May & then in his presence TV stopped working completely. This issue I have already faced 3 times in previous product. In 4 months of total time TV is under repairing or replacement process for 3 months. I want Haier to refund my money & keep their product with them. Or give me another product with different model in which I will not face any issue also with extension of product warranty of 4 months. Sumit **
This TV was purchased at Kohl's for a Black Friday sale item. Worked great for 14 months and then very similar to other readers the screen went to various vertical lines with no picture. Never trust a no-name brand. Other reviews have very similar issues and ratings. Unfortunately, we will be purchasing a quality and reputable brand to replace this TV. Very disappointed with Kohl's for peddling garbage and wish I did more research instead of being caught in the moment of a good "deal".
Bought the 55 inch HD 4k 1 year and 3 months ago. Warranty is one year. Sound consistently went in and out then it just quit completely. No sound. No picture. No nothing. I bought a TV at Walmart 12 years ago. Still works perfectly. This is not a good brand. Working with my retailer to see if they can get it fixed.
I have just read the reviews from others. Wish I had read them before purchasing 75 in Haier tv. I have only had it since 11-24-2017. It is now April 19-2019. I just paid my last payment on it at my furniture store 4-5-2019. Just turned it on for the day. No picture. Tried the troubleshooting. No picture so here I am without tv. Never never never get a Haier. No tv should burn out this quick especially since it was not played that much. My advice to anyone reading this stay clear of Haier. Bad product. The sound is awesome. It will even allow the channels to be changed but shows no picture at all.
I bought Haier TV 55" model 55UFC2500b in December 2017 and now in April 2019 display is gone. I have tried and exhausted all my effort with the company to get any sort of help for replacement or repair. Company has not extended any help and flatly refused to help. I WOULD WARN ALL OF YOU TO BE AWARE OF THE FACT AND NOT TO BUY ANY HAIER TV AND WASTE YOUR MONEY.
We bought our TV almost 3 yrs ago and only problem we have ran into is trying to find a replacement remote for it and it is a 55" Curve. I really love our TV and it is the only one that we have got that hasn't quit on us in 2 months.
Date of production 2009, purchased 2010. I use it to follow news when working on my computer. Not the best, but does its job. Couple months ago I noticed that the case is sticky to touch. The whole rubberized case is self-dissolving at the room temperature. Some sort of oily substance comes up to the surface and the surface gets old age wrinkles. This glue like residue can't be cleaned with anything, not soluble in water, alcohol or Ronson fuel. I never seen anything like that, looks pretty scary. I will have to throw it out.
I purchase a 65 inch curve tv from Haier less than a year ago 4/28/2018 and now the tv screen is going out 2/6/2019. The company denied me a refund or another tv. Quite frankly I wouldn’t purchase another tv from this company nor tell anyone to purchase one. I will give this brand a thumbs down and the company that's responsible for this product. They gave me the runaround and didn't try to satisfy me a paying customer. I hope this company fails in all aspect. You don’t deserve to be in business. Haier is a ripoff. I advise anyone not to purchase a Haier product. Terrible!!!
I bought this 50 inch tv back for a Christmas present for myself. I have 2 problems with this tv so far. 1. The words don't match with the mouth movement after about 5 minutes of having it on. 2. I have bought 3 different antennas and none of them get channels on this tv.
I brought this TV in November 2012 and now the TV start to flashing and I close power and restart and got screen black so how much cost to repair??? Maybe better buy new one but different made. Do you thing. The TV suppose to work long time before get trouble...
Bought a lil over a year ago, and about 7 months in the lower left hand corner start to appear discolored and look like 8 bit video game pixels in about a 3 inch square. Since then it's now more than half the screen. It's really apparent in dark scenes on movies or TV shows. It's a real piece of crap. Spend the extra hundred on a name brand. I was strapped for cash as always, never again. Haier sucks.
I purchased a non-smart 65" 4k approximately 18 months ago. I bought the non-smart because I have never had a completely satisfactory experience with a smart TV. Most are just not that smart or powerful. I paired with an NVIDIA Shield and all content is 4k or upscale to 4k. At the same time, I paid about 60% more for a Sony 49" smart (Android TV). The Haier has consistently provided clearer, brighter picture and sound. The Android TV on the Shield smokes the OS on the Sony. I have communicated with Sony on numerous occasions trying to resolve the OS issues: slow, sometimes no response to remote commands, etc. Never had to call Haier. Next time I buy another Haier and NVIDIA Shield. Save money and get a better experience.
I purchased a 55 inch curved Haier TV on September 17, 2017. On October 18, 2018, the picture went black. Although they do offer a 30 day warranty after the one year date of purchase, because it was one day after the warranty they would not provide help. The customer service line was terrible, repetitive and didn’t give one ounce of care in the world. I would NEVER purchase or recommend this brand again. It lasted exactly one year. All the reviews are accurate. Don’t waste your time and “hope” your experience will be different or better. I learned my lesson for sure. Like the others, I only gave it one star because there was no other option.
I know mostly only people with bad experience with their TVs post here. But I've had mine for 2 years and it works better than I would have expected for what I paid. I thought I had a problem with the 4k on this TV and I was pretty pissed. DirecTV gave me a 4k HDMI to go with it and sometimes it worked but only when I put it on the wall and had to replace the HDMI with a better one did the 4k work the way it should, perfect. :). I do like buying TVs at Costco. They will go to bat for you with the manufacturer but I did get a good deal on this TV so I bought it elsewhere. Picture is great, local dimming would be a big improvement and the 4k Processing is poor. Some artifacts on the screen makes it look very digital but perhaps that has to also do with DirecTV since they are my main source for 4k.
I purchased Haier Model no. LE42K5000 smart TV from Manila on dated 25 April 2017. After few days I brought it to Nepal. Just after 15 days of starting it shows only its logo Haier and switch off automatically after few second. I Complained to seller - Robinson Appliances as well as it's Haier Company, Philippines but no Positive response given them. They Said no warranty if TV is out of Philippines. If So They Should not sell visitors came as foreigner. Seller Explained me it has International warranty however nothing given by him. How to File the case to Seller and Haier Co.
I bought a 55" Haier TV (Model #55E5500UE) less than a year ago and it stopped working last week. It was still under warranty so I called Haier America. The first lady that answered was very nice and asked me to send a couple of pictures and she said that she would then forward it to the "Exchange Team" for a full exchange. Today I received an email from Norbert ** from the Exchange Team stating that they would send me a check (they do not do replacements) for what I paid for it (not including tax) in 2-3 weeks then I could dispose of the TV. I called and talked to Norbert and asked about sales tax I paid and the disposal fee. He said as a courtesy they will give me the sales tax but I have to drive the TV 18 miles to dispose of it for free (never giving me the actual address on where I have to bring it). Never will I buy anything from Haier again. This is a great TV if you only need it for less than a year.
Pls dont go for Haier products. I have bought 41 inch led tv. Within one year tv got repaired and I got approval for replacement but the servicing people not responding properly and worst experience I've faced. Pls change the servicing people with no knowledge of the product. I, my relatives and friends will never buy Haier products.
I bought this television from a pawn shop about a month ago. A little over a month ago. Paid $89 for it. Took it home. Reset factory settings on it. I have it on an antenna. No cable and it has a great picture. It's a 32-inch and I really don't know the year that it was made. I have had no problems with this television as some of the other reviews on it going off and on Etc.
Almost exactly 1 year and 1 month to the day after purchasing (or should I say financing at a ridiculously high rate), my daughter's Haier 43 in Roku TV (model# 43E4500R) started powering off and then resetting before powering back on. After getting the tv to stay on for just a few minutes and having to go through initial setup again, I realized it was not finding the wireless network. My router was not even showing up. Of course, I do what I generally do and I hit Google to find an answer. Google gave me a lot of ideas including the secret menus, but I decided before I touched anything I would call replace I purchased it from to see if they would help out considering I had financed it through them and had been a customer several years and paid other stuff off. To my amazement they did not even know their own policies, and so I ask for Haier's customer service number.
After contacting and speaking with a very rude representative, and going through a few steps to attempt to repair the set over the phone, she informed me that the year of the TV being covered under the one-year warranty had elapsed by 21 days. I told her of the business I have got it from and that they were a nationwide business and that I couldn't understand why they would not stand behind a product for more than a year? She hung up on me after saying have a good day. I've been called the company I financed it through back and they informed me that they would have somebody come look at it for $95, I could not bring it in. It had to be at my house and then that would decide how much the repair would be.
So in other words, it would cost me $95 just to see how much more it was going to cost me to fix. Not worth the cost of the TV. I informed them what Haier had told me about being out of warranty by 21 days and asked did I by chance buy the insurance? Of course this was out of their area of expertise and they did not know. After an hour on the phone I found out I did not purchase it, and I asked them the same thing I asked Haier and that was how could you sell a TV in so many of your stores and not back it for more than one year?
Now every month when I make my payment to this company I'm paying for TV that is sitting in my downstairs bedroom that won't play. Not to mention, that my daughter it is only with me every other weekend so the TV probably only got used 7 months at best. I've checked around to see how much it would cost to fix the TV, lowest price I found is $290. My biggest thing is why Haier was so rude number one, but the other thing is they did not even care enough to try and keep me as a customer.
One of the main reasons I even tried Haier was because of the way I seen Vizio start. I guess Vizio's started with a lot of pride and that grew in until what they are today. Haier never started out with any pride, so my loss and/or future business and recommendations never meant anything from the start. I feel like their intention was to only sell the customer, not keep the customer that spent our hard-working, well earned paychecks, on their product. I really appreciate the chance to tell my experience.
Bought a 75" Haier TV online from Costco back in July 2017. Paid $1800 for it and also bought the extended warranty for it. Picture and color is ok but of course not as good as Samsung or Sony. For $1800 there is no complain. But shortly after the TV will not shut down with the remote control from time to time. After two repair attempt and replacing the motherboard from Haier but unsuccessful. I have to contact Costco in order to get Haier to arrange a return of the unit. Surprisingly it was a long hard process to reach out to Costco for this. Every time I call beside being put on hold for a long long time. They say there is no manager available and somebody will call me back within 48 hours. Nobody ever call back.
I call back and the same thing happen. After many attempts I finally get to speak with a Manager with the case. He told me he will contact Haier America and get back to me. Again I did not hear back from me. I call back and with great effort going through the long waiting process with a lot of patience I finally got a authorization to return the TV. I learned from this experience that Costco's service on return online can be very lengthy and frustrating which really surprise me as I always thought they have great services. Haier admitted that they do not know what the problem is.
65' Haier TV - I been have a good old time with my tv that I bought for $600 brand new in the box from Nebraska Furniture Mart. I had it since March of 2017 and some reason it comes on by itself every night at the same time 2 am and changes channels by itself too. Overall experience I give 5 star for the good picture and color. It still under 1yrs warranty so let's see if they will replace it for a new one.
I bought a LED TV from LuLu, Dubai, UAE. Haier, after 1 year of usage it had some panel issues. The screen started showing lines, but the product was still under warranty. After inspection from local Haier team they said they have sent a RFP to the purchased country and they got a confirmation from the concerned person saying it’s a reimbursement. The Haier official in Dubai has been keeping me waiting for last 2 months saying, “Will update you regarding this.” They still haven't send me a mail or proof of the reimbursement so that I can collect it from LULU.
I bought a 40" Haier TV less than a year again and its display is already gone. I asked for a replacement board... And that board wouldn't even allow the TV to turn on. The product has been poorly put together and no resolution. So now I have an very expensive radio... YAY!
I bought the 55" and there was no issue with it whatsoever. It is a wonderful TV, good color, thin frame and nothing redundant. The smart TV is for stupid people since any $30 chromecast stick is much smarter than any smart TV and you pay $1000 more for it. Also, Haier is very populous in Europe and America wanted to protect the fragile and ridiculous domestic market so did give Haier permission to sell. Luckily Costco started it.
Bought a 49" Haier TV today at Costco and it worked perfectly for about 2 hrs and the screen went black. It was quite funny as I had just finished reading all the horrible reviews online. I am glad it happened today and I can return it tomorrow. And as suggested I'll purchase a brand name TV instead. We had a Toshiba (one of those old huge heavy ones) which we got free a few years ago and that only stopped working last week so, I can see how brand names are worth paying a bit more for.
Just bought the 49", and did not get to see the remote prior to the purchase. The letters are almost invisible, being a dark gray on black making it very hard to see. It makes you wonder what were they thinking??? The TV is great on HD but not good otherwise.
Haier is a beautiful tv. The colors and graphics are amazing. It is a great tv. The price was exceptional also. The flat screen is easy to clean (Please don't use harsh chemical's on any flat screen). Movie's and T.V. shows look phenomenal. The T.V. is 6-8 lbs which is easy for almost anyone to move. Looking to buy another for my bedroom soon.
I have had my 40" Haier HD 1081 since January 2007 and although it was a little pricier 10 years ago ($1200) the picture/sound, etc. are still top notch. I have two 24" Insignia TV's in bedrooms (paid $100/each) and they are perfect in every way for viewing from bed. There is always a new hype on newer models that will do this or that but --really!!- get over it. I want a TV to be a TV not a computer or streaming device.
Haier TVs Company Information
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- 1800 Valley Road
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- United States
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