Haier Appliances Reviews

DON’T BUY THIS FRIDGE! I’ve had issues with this fridge since the day I bought it. I’ve had to call the company 7 times and had the company come and fix it twice because of screws falling out and all the noise it makes. It’s been such a headache. I give it NO STARS.

I am writing regards to the warranty and replacement of my fridge. I have started contact for my fridge in the month of March. No one contacted me. I sent another EMAIL in the month of April. No one contacted me again. In the month of JUNE I went back to Harvey Norman. Then they organise, someone will come and have a look. A person came and said it need to replace. We got email and got the options to choose fridge. We choose one option from those but it says us to pay 300$. The fridge which we are getting is not that price. 10 times I called for this. Every time I called they said, “We will call you back.” Manager is not on duty. After 2 weeks finally able to talk with someone. I paid the amount. And next day got a call she book the delivery for 9 Aug and morning time.

Consumer reports said Haier was a great refrigerator, but in 40 years it was the worst brand we ever owned. We purchased it from the "blue" home improvement warehouse. The freezer kept filling up with ice and the fridge would reach room temperature, probably because the vents from the freezer would block from ice. This was supposedly a de-icing freezer but we never saw that feature work properly.

We purchased a new Haier stove, model HCR2250AES in March 2019. In early May, the knob for the back right burner fell off. I called Haier as the stove was under warranty and a technician from Public Electric came to look at it. He said he would order the part, which would take 10 to 12 days. It is now July 25 and the stove is still not repaired, despite repeated phone calls to both Haier and Public Electric. Basically, there are two complaints here. The first is that the stove broke so soon after purchase. However, that sometimes will happen. The more serious complaint is that the repair has taken so long.

It's not very complicated and it's not high retail microwave. Good for quick dishes, has 700 Watts, comfortable for me. It's really easy to clean, very compact. It has the different buttons for a particular items like potato, pop punk Pizza, frozen dinner reheat or beverage that you can use quickly.

I purchased a Haier 14,000 BTU air-conditioner (HPF-14XCM-B) at the beginning of Summer 2017 for around $500. When we started it up in Summer 2018 it began to cut out occasionally and eventually died. I called Haier Canada and was told that it would be about a week before anyone would get back to me. I waited in the phone until I got a verbal assurance that they would honour the warranty even if it was after the year. I had a lot of problems getting through to them with exchanging voicemails and their phone system dropping my calls (!) but they eventually agreed to refund me, but, once my warranty was up, informed me they had run into problems because it was manufactured in the USA (but I bought it at Best Buy Canada) so I would have to contact Haier USA. By then the warranty was up. They would not even contact Haier USA and explain the situation for me.

I had purchased 2 in 1 convertible fridge model Haier FF Fridge HRB 2764PMG-E, WE HAD PURCHASED IT ON 07/03/2018. JUST AFTER THE USAGE OF ONE YR AND 3 MONTHS THE FRIDGE STOPPED WORKING. When the servicemen came in to check they said that the compressor gas leakage is the problem, the gas pipeline has got rusted. It's really waste of money to buy such a worthless product which is of very low quality. I didn't have an option of giving a minus rating, products from Haier are really worthless.

That night within a couple of hours it fell on my daughter from a height. I am thankful to Allah SWT for saving my daughter's life. It was a terrible experience!!!?

Do NOT buy a Haier product! I have owned Kenmore refrigerators for 25 years and they are still working and have I NEVER had a problem with them. Four years and 9 months ago, I made a bad decision and bought a Haier refrigerator that was on sale at HH Gregg. I even paid for an extended warranty. The refrigerator has already stopped working and it has not been 5 years yet! Who buys a refrigerator to last only 5 years or less! Terrible! Do not throw away your money! The company is terrible and they have a list of excuses as to why they cannot repair the product.

The PERFORMANCE of the fridge is so bad that even one star would be an insult for the star itself. Worst fridge ever. Within 6 months I have complained 4 or 5 times. The compressor has been changed once and within 2 weeks the fridge is giving zero cooling and again not working. Poor PERFORMANCE poor MAINTENANCE and poor CUSTOMER SERVICE. Plz plz SAVE YOUR MONEY AND PLZ DON'T BUY IT. They have got the worst compressor ever. Everything is pathetic with this fridge and company.

Purchased machine in August of 2018, since mid January of 2019 the machine has had multiple issues, including leaking from the bottom of the machine and the pump has had to be replaced. 7 weeks later and the machine is leaking again. I have spent countless hours with customer service to have this machine replaced. The customer service is most unhelpful, with broken promises daily, phone calls not returned and promised emails, actions etc. Never followed up. Worst appliance and worst customer service I have ever encountered. The repairs to this machine have far surpassed the original cost of the machine. Why not refund me or replace this machine and cut your losses? Trying to find a Canadian representative for Haier/GE appliances is beyond frustrating. NEVER EVER BUY ANY APPLIANCE FROM THIS COMPANY.

I purchased 4 GE CAFE appliances January 27, 2019. The fridge and stove were defective. The second fridge they sent was defective as well and was returned. I still have yet to have customer service call me back about my stove. It is now one month that I have a defective stove. I am not buying another GE fridge and currently do not have a fridge. It's terrible to know that your expensive appliances are defective and one has to fight every day for someone to follow up.

Observations: Ignition issues. All burners work properly without a flame height adjustment. Oven broiler ignites properly and functions well. Oven will not ignite using built-in igniter. Must remove oven bottom panel burner cover to light. Can hear the click of the igniter, do not see spark. To ignite must turn on gas to 300º setting. Igniter can be heard clicking. Can be ignited by holding lighter to jet area. Using the lighter the oven will light for about 5 seconds and then goes out. Must repeat. Usually takes at least 2 tries, if the lighter is not directed at the thermocouple nipple for approx. 30 seconds.

We are looking for information about Installation of geyser for our new home. Customer care lady is very rudely giving answer and cut my call. I never expect this from Haier. Better talking with this people. We can go for our own electricians.

The oven is competitively priced at about $1200. Sadly it arrived with trays that don’t stay in the rungs. This means when you put anything in the trays they collapse down to the bottom of the oven, which is perilous. So we called and they sent new trays. They didn’t fit. So we called and they sent a guy 'round who said the inside of the oven is defective and bowed. So we called again. They said they don’t have any installers that can do the wiring so we have to arrange for an electrician to remove the wiring and then another visit to install the new wiring. They said they will offer $150 to pay the electrician. (No way you could get an electrician round for that in Boston.)

I bought a Haier air conditioner in August of 2018. Within a week it started leaking and blowing Freon into my house. Made us all very sick. Tried to get the company to give me my money back they refused. Said I had to buy another unit out of pocket and they would send me a check to reimburse me. Well here it is almost into December and every time I call them they have another excuse why a check was not sent. Now it's because I need to send them proof of purchase which I have already sent twice. This company is a joke. They do not stand behind their ** products. Customer service is terrible. Guess I just have to take the loss. This company will never make this right.

After purchasing the refrigerator in 2013, it is no longer getting cold on the bottom. I realize that it is out of warranty, but a refrigerator should last more than 5 years. I am having trouble finding a local repair company to service this product. Nobody wants to work on it. I will never purchase an Haier product again.

Several follows ups service person came for installation after 7 days. At the time of installation display was not working, so we have contacted area manager and he promised will replace the new instruments within the couple of days. 10 days crossed now he his picking my phone calls. Now I have plan to surrender the instrument and go for the better brands. Once again I request you to please dont purchase Haier brand oven.

I've bought online with Wayfair an Haier oven. It was broken after 1 month. I've been waiting, and still, for someone to come and fix it. The costumer service is slow and inefficient, they are delaying any repairing for months. I will not buy this product again.

I purchased a Haier wine cooler 10/14. In under 4 years both the compressor and dryer went out. The compressor is covered under 5 yr “sealed system” warranty, but the dryer is not. They can no longer source the dryer part and offered me $150 to buy new one of my choice or a “discounted” rate of $700 for a new GE model. I will never buy another GE Haier model of appliance, because quite simply they do not stand behind their product. I was told by consumer services the unit is “old”. Based on other reviews...consider 4 hrs all you will get out of these poorly made products.

I had Haier's 2.0 cubit foot Washer Dryer Combo Unit in white for six months before it broke. It took three months to get it fixed/replaced. The entire process was utterly bizarre, and a small nightmare of customer service insanity. Here's a breakdown of what went on: Number of times I took off from work, rearranged my schedule, and stayed home for an all-day service window appointment, all so that at the end of the day I still didn’t have a washer dryer combo unit that would wash (or dry) my clothes: SEVEN (7).

I have bought three Haier air conditioner, two Haier freezers and a Haier refrigerator from Badcock in the last eight years. Freezers quit after four years and the air conditioners lasted about two. The biggest disappointment is the $800 refrigerator quit at three and a half years. I put it in storage for a year. Yesterday I find the relay has been discontinued and can only be bought directly from Haier for $124.95 + shipping. This company is ripping consumers off with this junk they sell.

I bought a HT700s Haier pad when I am travelling abroad. Now I am in Sri Lanka. My problem is first day when I plugged for charging after few minute. Pad switched off at once. After that I count to switch on. I don't know what happened. Please help me if you do something that's a great help for me. I think problem is software. Please send me HT700s firmware file. Or you help me other way. Thanks.

After registering the complaint technician came and told some part has to be replaced. But instead of fixing it, they made it worse. Also when you call them they pick calls and tell some story to call here and there and ultimately they stop picking your call. Also customer care doesnt give any ETA for the product to be fixed. Pathetic customer care and their services. They tell you some part has to be fixed which is not available in stock and they will come back in 2, 3 days and 2 days and after they don't come at all.

Bought a Haier appliance package from The Home Depot. My kitchen isn't so big so I had to go with smaller appliances. The associates at Home Depot helped me find everything. 18'' Dishwasher, 24'' Range and over the range microwave, as well as a small awesome four door fridge that Haier makes. Did you know Haier owns GE now? Anyways. Delivery was questionable as the dates got pushed back 3 times... However, Home Depot issued me a $200 credit just for the wait. Finally received appliances and have had them for a year now. They work great so far! Extremely please with the aesthetic and functional quality.

I really appreciate the work of your Thane branch engg Mr.Raghu ** services engg, he comes for installation of refrigerator after his working hours also over and he really help us. Thank you so much Haier for your help and for a lovely product.

I purchased this product at Lowe's in March, it quit working in September. Lowe's does not service this brand, which they do not tell you up front when purchasing this product. Haier has been out to service the unit multiple times, parts have been replaced (which after being ordered took two weeks to arrive), and despite all the issues the company tells me they don't replace units, just continue to repair them. I would advise anyone considering purchasing a fridge by Haier to NOT do it. You'll lose lots of food, time, and end up with endless aggravation.

I purchased a Haier stovetop hood, the control pad is placed right where the oil and grease is directed out of the kitchen. By designing that way, the contacts quickly become contaminated, and no longer respond. I called Haier a number of times, they refused to help in any way. I even ask if they just send me another switch, I'd pay to have it installed myself, they refused. I would never buy a Haier again, and I strong urge others not to buy from them. They are there to sell, and after that, you no longer want anything to do with you. I'd definitely stay away from anything Haier.

I am purchase a smart tv U5000A. But sound Quality not good. When I up my tv volume more than 25 then it was horrible sound. That tv was not smart. It's a garbage. When I was complain this issue shopkeeper and service person told me, "You should purchase a music system with this." What the ** answer. Why I am purchase. It's was a big mistake in my life. I humbly request every person in India don't purchase this product...

I bought a Haier 5.0 cu deep freeze from Walmart, I'm thinking that's my first mistake. I didn't have it for 9 months and the compressor took a crap. I contacted Walmart first considering that's where I had bought it, they suggested to call Haier. I called Haier and the lady that took my information was extremely nice and apologetic. I talked to and emailed several people after this, yes emailed... The case manager never answers the phone and you cant leave messages often because the voicemail is full.

First you buy an expensive electronic from a "trusted" company, which is going to last many year. Then you realize that this refrigerator only has a working light-bulb and not cooling the food. While all the food rots inside, the company sends repairman after many days. Repairman makes temporary fix, so we need to call Haier within a few days and they send the repairman after many more days. This cycle has been going on since the first week when we bought this expensive junk.

I purchased a refrigerator online on July 22nd and it was delivered on July 26th, it broke down a week later, called for service, repairman came out and determined that the compressor was bad. I called and told them that I did not want that refrigerator and requested a replacement, well that had to decide if they would replace it. Almost 2 weeks later they said they would replace it. Called back a week later to find out why I had not heard anything only to find out the order had been cancelled and they would be returning my money, as of this date I'm still waiting for them to pick up the refrigerator and give me my money back. This experience has been horrendous and totally unacceptable. When they cancelled the replacement refrigerator as it was out of stock, I was never notified. Nor did they offer a substitute. I would never buy another GE or Haier product ever again and I have instructed my friends and family likewise.

The Haier range arrived too damaged to use. I contacted Customer Service who reviewed the pictures they requested and eventually settled upon offering me $50.00 for a range that I purchased for $1,435.00 without a replacement range. It seems this is a criminal matter. The retail store which I purchased the range from, eventually honored the purchase. This is not how companies in the U.S. operate. Shame on Haier and their company policies. It is absolutely ridiculous.

I bought an awesome GE refrigerator that arrived with a dented door. The GE repair man ordered the door from Haier Appliances Parts LLC which did not arrive the day he came to do the repair, so he ordered a second door. I then had 2 big boxes with the doors sitting in my living room. He came switched my door, then I had to contact Haier to find out how to return the new and old doors to them. I was told which company was going to do the pick up and when I asked, they had no confirmation number or a date when the pick up would happen. I was told to just wait for the call. Several days after no call, I called again. I was given the same information and no date as to when the doors would be picked up. I just had to wait for the company to contact me to schedule the pick up.

Got a great price on a Haier washer and dryer set at Ollie's Bargain Outlet. Worst thing I could have ever done. Looked up reviews before buying and had great reviews at the time. Now all I see online is complaints of their product, but especially the service. I can wholly relate now... I call warranty repair 2 weeks ago, they sent out Gabe's Appliance Repair. Repairman comes out without proper replacement parts! I had company coming and there were 10 of us with no washer for towels, etc. It has been two weeks and I just called a few minutes ago and get the same or prewritten nonsense from a foreign call center that basically knows nothing!!! I ask when my repair will be done and she called the repair center. I found out after 2 weeks they still haven't received the wiring harness that was in stock at Haier!!!

Purchased a Haier microwave in December 2015. It stopped working in February of 2016. Haier said warranty had expired. Previous GE microwave lasted 15 years. Haier didn't last 15 months. Will never purchase another Haier product. Ever!!

Paid 1200 for a Haier fridge freezer. Looked great. Stopped working after 13 months. Got warm instead of cold. Had taken out an extended warranty. 9 months later still trying to get the fridge fixed. The company have come up with numerous excuses all of which are not varied. I've been shoved from pillar to post. Basically they take your money and then don't give a damn. They are a disgusting company and all I can say to anyone thing of buying a product from this company DON'T. They are total rip offs. They are the worst company I have ever had the misfortune to deal with. They do not deserve to be in business ripping off customers the way they do. DON'T buy from this company.

The thermal fuse failed in my dryer after three years. I tested it with a multi-meter, so I know it went bad. Part number for the fuse is WD-3050-01. I removed it after much work (it's almost inaccessible). The Haier America website says the replacement part is WD-7350-015. That part arrived yesterday. But it's much smaller. In particular, the wings for the two attachment screws are almost an inch closer than the original. No specs to indicate this on the website.

I bought a Haier refrigerator for the breakroom at my shop on May 1, 2016. On November 25, 2016 the refrigerator stopped cooling. I submitted a repair request and was then told I'm out of luck because the item is being used in a business. That refrigerator gets used much, much less than if it were at my home. We are a small, 4 person business. We can't afford to replace a $350 refrigerator every 7 months. I contacted a local repair shop who quoted me $150-200 to fix the darn thing. And he recommended we trash the Haier and buy a reliable brand, which in his experience, Haier is not. I'm very upset at myself. I read all the bad reviews before buying the Haier but thought I would be the lucky one and not get a piece of junk.

I have bought Haier water heater on 17 Nov 2016 and it get damaged on 20 Nov 2016 and service center person and customer care person not giving proper answer to replace the product. I have submitted bill and warranty card. Still no response. Haier products are not good - their quality is worst in world. I suggest not to buy Haier product in life. Haier people are so careless they don't know about safety.

I bought a refrigerator HA10TG31SW on Feb. 29 of 2016 that went out in June 2016. The manufacturer is Haier. I called service at 1-888-775-6937. I explain to them that the refrigerator went out, was not cooling at all. They said because it was sitting on the front porch, even though the porch was covered, the refrigerator was exposed to cold and hot weather and that the warranty was void. The first week of March was when the refrigerator was first used. Temperature average (Highs/Lows): March 64/38, Apr 73/47, May 79/57, June 87/65 taken from US Climate Data. In other words we had a mild temperature for the time the refrigerator was working. In my opinion this should in no way cause this refrigerator to go out. This was just a way to get out of repairing the refrigerator is under warranty.

I spent 550 dollars on my last unit that I purchased through Fingerhut. Well anyways it lasted about 1 week over the 1-year marker and now I am on unit 2 by them. I paid 360 dollars for it at Walmart in Manchester. This one made it 1 month over 1 year and never really cooled my rooms to begin with so that's almost 1 grand gone in awful ACs. I am a single mom on disability. I can't afford this mess this company has given me. It isn't right. So now that I have to go school shopping and now I need another damn AC that should have lasted at least 5 years.

DO NOT BUY ANYTHING from this manufacturer!! I bought a fridge and after 5 months stop working. THEY DENIED returning my money and told me to take the fridge to their shop. I am a woman. How I am suppose to carry a fridge left and right??? So I need to pay someone / arrange people to help me with this. So inconvenient and doesn't worth my money and time.

This is to bring to your kind notice that the product (Haier t.v.) doesn't work and it is not up to the expectations. I am disappointed and to inform you that it is the third time that I have had to complaint this month. I would like to inform you that I bought the product from your company (Haier), from Atlas India shop, Jaipur, Rajasthan on 24/10/2014. I must inform you that I carefully followed all the instructions for use.

Purchased a $700 wine cooler Haier refrigerator and the nightmare began. The door did not seal properly and was not level on the top. After removing the door I discovered that the factory drilled holes for the top mounting hardware (top right of door) were not drilled correctly. They were drilled off line and incorrectly during the manufacturing process and not in the right position. This caused the hardware to mount improperly and the door to sit out of level.

Their products are very bad and their service is worse. I bought a Geyser in Sept 2015 and started using it in Dec 2015. After using it for a month, the element had to be changed. After using it for another month, now the sensor needs to be changed. I don't have the time to keep getting things fixed 'changed' every month. I have been calling your Customer Care and they are very unprofessional. They have the audacity to hang up on customers! I have been calling for the past 1 month and have received no response yet. I have been running from pillar-to-post and it's of no use. I wish I had listened to people when they had advised me against Haier. No wonder people refrain from Chinese companies. They have no standard and quality for them is an alien word. Considering how bad and unethical their service is, I now don't want a placement. I want a refund.

My Name Is VINOTH, I'm From Chennai. Last 8 year back, I buy Haier washing machine. There is no any problem but 19/11/2015, I have problem, washing machine not working. I call Haier customer care, they say technical person comes on 24 hours but there is none responsible. And I call day after day, 29/11/2015 no responsible technical person. Please friends don't buy any Haier product. This is worst company, worst customer service.

Haier Double Door Refrigerator. Worst product ever. Never Recommend to anyone. Bought Haier refrigerator in the month of May 2015. Today, I have filed complaint for third time. The engineers are not able to fix the problem till date and company is not even willing to provide the replacement of the product.

I bought a Haier refrigerator in 2010, that has always had faulty seals that I've been gluing back into the slots for years. Secondly, I should have known better, when I purchased the Haier HWF05XCP-L 5,000-BTU Mechanical Window Air Conditioner less than one year ago. It now spits out a gooey, watery substance. I live in a city where the temperature reaches 120 degrees, no joke! Now I'm without air conditioning. It is now 114 degrees outside as I'm writing this. Haier should stop making appliances!!!

I purchased my Brada washer January 2014. I have used it for a year and a half and it will not spin. Can hear it trying to catch but it can't. I am assuming either a transmission issue or gear. Service call is set for Friday and already out $100.

The compressor was installed incorrectly at the factory. After running for 3 months it broke with a freezer full of meat, pork, chicken and other things. Haier is impossible to work with and we will have to wait 7 weeks to get a part. I just want my money back, compensated for my lost food, and forget that I was ever dumb enough to buy this product. We have been accused of lying, buying a remanufactured freezer, and other things by this company. We have provided proof of everything but it just isn't good enough for this company.

After 2 years of H*LL with my 4-yr old Haier refrigerator, (freezer cold, refrig too warm, fan doesn't run as often as it should - seems to be a common denominator of Haier refrigerators!!) I broke down & called my town's oldest & most reputable appliance sales/repair center. They said "NEVER buy Haier! These 'economy' brands are not build for longevity!!" Seriously??? I have $50 shoes that have lasted far longer than this hunk of junk! Not only will my reputable sales/repair center NOT SELL Haier, they will NOT service it. Apparently there is too much aggravation to get replacement parts, etc!

I purchased a new Haier refrigerator July 2014 (The original refrigerator delivered need to be replaced immediately because of broken light that could not be repaired). In July 2015 the refrigerator stopped cooling. Haier sent out contractor twice and they have done various "fixes" over a two week period but, the refrigerator will be 59 degrees one day than 39 degrees the next. When I called Haier customer services they would not let me talk to a manager as requested. I need to send them a picture of the temperature. This is my first purchase of a Haier product but most likely my last. I have had other makes of refrigerators that lasted 20 years without needing a repair.

The air conditioning unit at my parents' home went out. We got this unit about 5 yrs ago. We have a 10-yr warranty. My dad has contacted this company, @HaierAmerica, several times and they WERE able to pull up his warranty AND serial # but will not fix unit without him providing a receipt from 5 yrs ago! Besides getting a lawyer and contacting the Better Business Bureau, and writing a review, what are my options?

Haier, who has a very bad reputation, also makes appliances which it sells under other labels. Our Aficionado wine cooler lasted less than three years. Repairs were going to cost around $400.00, with a projected life of 2-3 more years. I was informed by the technician that the cooler was a Haier under a different name (I would never have purchased it, having known that). Lesson learned: if you don't know the brand, ask a technician who the manufacturer is. I'm now looking at name brand coolers, but will talk to a technician anyway, just to be sure.

One of the worst services provided by this company. Their after sales service is as bad as their product. I bought an LCD TV and when it was not working they told me that the company does not produce the spare parts. They kept the product for more than 5 weeks and then returned back unrepaired. They offered me 5% of the original cost as the value for buy back. I sent many reminders to their customer care but they send a pre formatted reply that we are looking into the matter. No one senior calls back. FOR ME IT WOULD BE NO HAIER PRODUCTS THROUGHOUT MY LIFE.

I bought this AC unit several years ago and it worked good but it does not want to work this year. When I plug it in, it lights up then goes back off. What is wrong with it?

Bought a portable AC about half of a year ago. Use it for a couple of months then put it away because we didn't need it. Got it out about a week ago for our new place in Hawaii. Started to randomly turn off and wasn't sure why until a flashing light started to appear that basically said it was full of water. We emptied it in about half an hour. After we had emptied it the same light came and it was full again.

NEVER BUY A HAIER PRODUCT! We purchased a Haier chest freezer from Sam's Club. Without going into the delivery nightmares and false claims made by Sam's Club, the freezer was delivered with a buckled lid. Haier refused to accept responsibility for replacing the lid and tried to blame it on the delivery. Sam's Club agreed to send a new one, but the delivery and return were a worse nightmare than before. We had to hire a handyman at our own expense to help us. The replacement was delivered with the package undamaged. When opened, we found that it had been packaged at the factory with a cracked end cap on the lid. The lid was also installed crooked.

In November 2013 I purchased a brand new a Haier washer and dryer but I did not purchase the insurance protection and that was my second mistake. Purchasing Haier was the first. My mother lives in a senior citizen complex and the amount of laundry she has is about one good load a week. So to keep her from having to go to the laundromat since she in a wheelchair, we got this set for her to make her life less stressful.

I order a refrigerator and freezer door handle in black and a microwave door also in black. Well I received the door handles however when I got the microwave door it was white. Called back for them to send me out the right door and yet again they still sent me another white door but they want to keep charging my credit card for THEIR dumb ass mistakes. So I have talked to supervisors and assistant managers and yet again no one can get me my right merchandise. Now remind you that I did all this within the month of February. So now it's like the 4th day of March and now they are telling me to send back the second white door and that my order for a black door is on back order until April 20th. How crazy is that? So now I am really frustrated so I told them to cancel the whole damn order and I will never ever ever use their merchandise again. So disappointed in them.

Bought Haier freezer 10 months ago with extended warranty (mistake). Freezer not cooling correctly. Called Haier hotline for customer no service. Couldn't get a tech to our area for 3 DAYS. Will lose hundreds of $ in food. Haier said best they can do as it takes that long to process complaints thru THEIR system. Will never ever ever ever ever buy or deal with Haier again.

I bought a new Haier 20 cubic ft. refrigerator from Lowe's. It never got cold and Lowe's said they weren't responsible, but to call Haier's repair service. The service said it would be a week before anyone could look at it, and then they might have to order parts. In the meantime, the food is thawing, and neither Lowe's or Haier's service staff made any attempt to rectify the situation as soon as possible. I called an independent repair service and they said to never purchase a Haier appliance. The parts are often not available and that service would not repair any Haier appliances because they were so poorly made.

I bought two Haier room A/C units & both had blower fans that lasted less than 20 months. I thought the upgrade to a higher BTU unit may have a better fan, but NO such luck... Yes, it took me 2 times to learn my lesson with "Made in China" and assembled in the USA. I'll never purchase another appliance made by Haier. The A/C units performed well, but I can't operate them with long shards of plastic breaking off at 2am, sounding like a truck crashed through the bedroom wall. I'm done with Haier products.

Installed washer and did not work. Technician came out 5 days later to inform me that the unit needed a whole new board (A BRAND NEW UNIT NEEDS ANOTHER BOARD). Called the manufacturer requesting a new washer. They insist that I try new parts first (could take from 1 to 2 weeks) before resorting to new washer. I explained that this is for a rental unit and my retro has already been without a washer for a month. They did not care. I'm very angry.

Haier Washer no GWT460AW - I have had washing machines for over 50 years and never had one like this. Thought it might be erratic due to some energy saving feature but in the spin cycle it sounded like a jet engine starting and stopping and even with light loads like 2 bed sheets and 3 towels it would jam up and stop. Then I heard this sound like a gun shot but the spinning tub broke loose and washer hit the wall, top came right off the washing machine and the side of the tub was pushed out.

Bought Refrig with Freezer on top on Sept 5, 2014 model HT21TS80SP from Lowe's. Looked like a great product, design, functionality & price. China company but designed, manufactured and assembled in USA. So I thought put Americans to work, buy American. JUNK, PURE JUNK!!! 89 days old, unit died on a Thursday, Haier warranty repair company only serves my town on Tuesdays. I lost everything in my frig/freezer. Repair Tech said, “KNOWN problem, bad switch.” He replaced 2 parts (Thermo & Timer) WHY was a recall not performed??? Now, 15 days later on Christmas Eve (Dec 24, 2014) it DIED AGAIN. I lost everything in it AGAIN!!!! with many people coming for the Holiday. I will call Repair Center this morning Dec 26 and wait for repair AGAIN, probably have to wait till next Tuesday. Word to everyone, HAIER is JUNK PURE JUNK. Save your mind and food and buy LG. LG is best product(s) on the market, you pay slightly more but they are great. HAIER should not be allowed to be sold in the USA or its territories. JUNK JUNK JUNK!!!!

I purchased a new Haier model H21TS80 refrigerator in August 2014 from Lowe's. I have been jockeying the temperature controls between the freezer and the lower compartment trying to obtain a steady 35 degrees in the lower compartment. It is impossible. The temp will go up and down 10-12 degrees. At times it is over 40 degrees then again it is 30 degrees. No one is using it but me and I am not in and out of it a lot. Nor do I place hot items in there so neither one of these apply. There also has been an annoying buzzing sound from the freezer area. Totally unsatisfied with it.

9" Tablet Haier Model HG-9041 - It has a one-year warranty. Purchased on 01/25/2014. First part of October sent to Le Pan for repair or replacement. Cost $12.95 to ship by UPS because tablet was not charging! I sent in on their RMA#. Received back 10/21/2014 - worked fine until 11/2/2014 - will not come on! Was working fine when I turned it off and I charged up to 100% before turning off! This morning nothing. I will never buy any Haier products again! Also, got another RMA# from Le pan service center again today.

Haier tablets. Don't buy. Has quit working twice in nine months.

I purchased a Haier chest freezer 7.0 cf for my mom for Christmas 2013. She took delivery of it, plugged it in and within 4 days she had ice build up all around the lid. Called HHGREGG. They said to contact Telrad service. They came out and said it was the seal. So they adjusted the seal and it still iced up. Then she got a New freezer and that one is freezing up. She has had 4 serviceman from Telrad out there and today she was told they would order her a new lid again. Come on this is not right. It needs to be removed from her house and replaced with a different one. Not let's keep trying this and this to see if it works. FIX THIS PROBLEM! She will not accept another Haier freezer. This is ridiculous!

I bought my first one in June 2014, freezer went nuts minus 20 frig part 60. Haier would not work with me to fix it. Lowes replaced it with another one. This is my second, had it about 2 months, it's now doing the same as the other one. I will never buy anything made by this company again.

July 28th I reported my Refrigerator was not working. I was referred to 2 places. One could not even talk service for 2 weeks or more. The 2nd place was told they could not help for 24-48 hours until they received the service order. They called back 2 days later then said I would receive a call within 7 business days from the repair department. It is now August 11th at 9:00 p.m. eastern time and they wanted to come the next day at 8 am. I cannot schedule service that quickly as I work. This is a long time to try and live without a refrigerator when you have children. I would never recommend this appliance or purchase this brand again.

I had registered a complaint for my washing machine for not functioning in the month of May 2014 but it is not yet resolved. My phone was not answered frequently when I had called... And when received it was promised me date and time but never attended... I prefer never to buy HAIER PRODUCT in future...

I purchased a washer and dryer 12/12, with 2 service calls noted, haier will not do anything. Washer spins the clothes into a rope, they both make terrible noises, the dryer is now failed. Do not buy haier.

I purchased a washing machine from HH Gregg last year.in the month of February. The washing machine stopped working four months after I purchased it. The dryer stopped working 17 months after I purchased the matching pair. The washer, I was refunded the price of the machine. The dryer on the other hand is out of warranty.

I have 3 wine cellars model HVW18 and they can't find my model number so I am unable to troubleshoot or fix the problem. Two of the 3 units will not chill. They are less than 5 years old.

The unit had a full year warranty and quit after ten months. I took the unit to a warranty repair shop as directed by the Warranty contact phone number. The dehumidifier has been sitting in that shop a month. The shop says they must wait for an ok from Haier to make the repair. This is not acceptable. I would not buy another Haier product.

Haier 6000 BTU Window AC Unit - First unit did not cool so brought it back, and got an even exchange. Tested the next unit before installing it, cooled and sounded fine. Mounted it in window, used it one night, and left it off for about a week as the weather cooled. Weather got hot, turned it back on, and it sounded like there was gravel for the fan bearings. Let it run for a while and it didn't improve. It's going back tomorrow, and there will be no even exchange. I'm through with Haier. Good riddance!

I bought a tablet and it had great price and that they had 24-7 hours of support. NO they do not. I think they are open total of maybe 8 hours day, no weekends. States it is in the US, again NO! The tablet just stopped working. It is not even 6 months old. Called them, they can not understand you nor you them and they finally said that I will get an email on how to return the device - a week later, nothing. I am going to submit a complaint against them with the Better Business Bureau and then write a letter to company who said they were going to be great. Very disappointed in the Company who sponsored them that I trust and Haier. I also work with 500 colleagues and word gets out...

I purchased a 22" Haier TV set from a local box store Nov. 28/12. Took it home, removed the packaging and plugged it in. All I got was a blue screen and nothing else. Took it back to the box store and was told that I had top deal with Haier. I phoned and was told to peel off the serial# label and send it in, which I did. They said that they didn't want the dvd set. About 5 weeks later, I got a replacement set (same model). It was going to be for our RV. It sat in its packaging for about 10 months or so before being unpacked. After I unpacked it, I found that it worked fine. It sat for another month. Put it into my RV last week and drove about 100 miles and stopped.

I bought this product a year ago. Right at the year mark, I started having problems with it. I called a repair person that Haier suggested in the area I live and he described exactly what was wrong with my washer without even coming to see it. He said it was not unusual for these washers to have that problem. What is happening is that no matter how leveled the load is, it is sensing it as unleveled. Do not buy this product. Now I have to pay, on top of the $300 plus that I paid for the washer, $80 to get it repaired!

I searched all over for the best fridge for my home bar area. I wanted one that could chill white wine as well as beer/soda at the same time. I came across this: Haier Combo Wine and Beverage Center model Model #: HBCW100ABB at Sams Club. It looked perfect. Nice glass door, interior lighting, dual zone. It got good ratings on the Sams Club Website 3.5 out of 5 stars. I figured what could go wrong? It was DOA- came out of the box with the following problems:

I bought a haier tablet a couple days ago...yeah it didn't start the next day, DON'T BUY ANY OF THEIR PRODUCTS, THEY DON'T KNOW HOW TO MAKE ANYTHING!!! sorry for the caps, I just hate them soooooo much. Nothing I have bought from them works!

Unfortunately I did not purchase an in-store protection plan from Lowes. I have never purchased them before, since I have never had to use one. Anyway, after a pretty good hunting season, I needed a freezer in a hurry. For one, I had a pretty good 8 pt buck caped out and needed a second freezer to keep the future mount in and 2 more whitetail deer I had harvested, one being my fiance's first doe ever taken. 1 day lacking two months to the day after the freezer purchase, I went to get some venison out and when I opened the freezer most everything was thawed out and spoiled. I still have not heard back from the taxidermist. I don't know if the caped out buck is salvageable or not, it was in the bottom of the chest, so it probably was a little cooler than a lot of the other freezer paper wrapped backstrap, ham steaks, and ground meat in Ziplock Freeezer bags, that had blood soaked through and accumulated in the bottom of the unit.

I purchased this TV on December 26, 2012 as part of Boxing Day sales in Whitby, Ontario. Ten months later, I have noticed that the colors were not right on the TV but after a few minutes it disappeared and everything was ok. This started happening more and more so I contacted their customer service in November 2013 and they asked me to bring it to a local repair shop. After 2 weeks, the repair shop told me that they cannot fix my TV unit and that Haier would be in contact with me to replace the unit.

I purchase this ref. in August, 2013. In October the food was freezing in the refrigerator. Tried to return item to Lowe's. They said the return date has expired and call Haier. October 30, called Haier customer service numbers. They sent arranged and sent repair person, upstate appliance. Repair person arrived 10/30/2013, examine the ref. Stated it was broken thermos and other items was broken. Stated the part will take about 2 weeks to arrive. After 2 weeks I call the company again and Haier they confirmed the statement. I then started call Haier customer service. Spoke with Sarah asking for them issue a credit for a better ref. Told she had to contact admin. for approval. I DID not want a replacement on a new ref just credit for purchase of another. Nov 11 2013 call again told the issue has not been resolve. Food is over freezing.

I bought this product on 7/1/13 in Rockford, IL. I did not start using this item until 8/6/13. When I arrived at my new house in Florida someone stole the central ac before I got here and by 8/14/2013 the product quit blowing cold air. I called Haier on 8/18/2013 which call center is in the Philippines so understanding them is difficult. They gave me a ticket number and told me a repair shop would be calling me to fix this item within 24-48 hours, gave me the phone number. The next day Haier called me, told me they would have the repair shop call me (Monday). Thursday I called the repair shop after no call. They said they do not even work on AC units.

I bought a refrigerator on March 31, 2013. 3 months later, it will not keep anything cold. I called Haier and they referred me to a repair company in Burr Ridge, IL. After the 3rd service call on August 7th, they were unable to fix due to a blockage in the line. Called Haier on August 9th. Still no answer to what Haier will do. I will NEVER EVER buy another Haier product. And no one should. And they need to hire people that can speak English!!!!

About 1 year and 2 weeks after the purchase of my new Haier refrigerator from HHgregg, the handle broke off in my 10yr old daughter's hand. Both HHgregg and Haier said it is out of warranty. Even with my extended warranty, it does not cover the handle! Haier of the Philippines did say though that they would replace the handle if I could email them a copy of the receipt!! Haier representative gave me bogus email address to send it to!! When I call back to get a correct email address, a different representative could not even find the account again!!! So I guess the American public gets screwed by an overseas company again!!!!!!!!!!!!!!!!! I did talk to a supervisor at Haier of the Philippines named Jonathan who said they will not do anything!!!!

I bought the set of Haier Washer and Dry from HH Gregg November 15, 2012. All was fine until one Sunday the washer no longer would drain or spin. I contact Haier and they issued a call ticket number for my local service company ARC Service in Richmond VA. I began reaching out to them and it took 2 business days before anyone would answer the business phone. No voice mail and the email address they gave me was bouncing back. Once I set up an appt. they sent out a service tech. He looked the machine, said it was the compositor and they would order this part. Four days later without any word from the service company I finally was able to get them on the line.

I bought a Haier Portable Washing Machine HLP23E. Worked great for a while. Then it started going through the same cycle over and over, until finally, it would rinse and go through that one 2-3 times and finally spin. Then it didn't drain and would kick to the next cycle and start filling up, flooding my house. When I reached in the washer, it shocked the ** out of me. I've been calling Haier for two months now, and each time, they say "Oh, someone will contact you in the next three business days"...NOT!!! These folks' warranty SUCKS!!! I want my money back!!! Lying bunch of people. If you can't get me a repairman, send me a damn new one!!!

We bought a Haier TV in January of 2012. In November 2012, the TV had a green line that formed on the left side of the TV from top to bottom. Haier sent a repairman to our home and he informed us that the TV couldn't be fixed - that it needed to be replaced. Haier insisted that I return the TV BEFORE they would send a replacement. I sent it back on January 8, 2013 via FedEx. I NEVER GOT ONE BACK FROM HAIER! After months of calling Haier, I got on the internet the end of February to find out if I could sue Haier in small claims. I found out that I could!

I so wish I would've looked at the reviews before this Haier washer was purchased. Only after one month, the washer makes a lot of noise. While washing, it would wash and stop, then wash again. Same for the spin cycle. Customer service SUCKS. They just gave us the runaround and gave us different numbers to call only to be put on hold. FINALLY, I was given a local number to call and he told me it'll take five days to get in touch with me, and if I don't hear from them within the five days, to start all over again a call back. One of the numbers we called told us that Haier products were on the BOTTOM of the list, meaning WORST products. Why pay for a five-year warranty for appliances that don't work in the beginning? Haier products SUCK. We were better off keeping the old washer that you had to spin the clothes twice. :(

Our Haier dishwasher broke less than one month within warranty. When we called customer service, they told us they would get in contact with an authorized repair shop. Two weeks later, they call to tell us there is no authorized shop in our area. They will ship us a new machine if we send them the serial number tag, which we will have to install at our own expense. Three weeks later, our new dishwasher arrives, dented and damaged. After we sent them pictures of the damaged replacement, we waited another week with no response from Haier. Had this dishwasher broken a few weeks later, our extended warranty would have applied, and the store we bought it from would have repaired it free of charge. Haier would not allow us to apply the extended warranty early, even though the store offered to honor it. The extended warranty is now void as we sent the serial number tag to Haier.

We bought this appliance set 04/12. A few months later, we had our first problem with the machine; it tore our clothes, pulled out threads, and did damage for more than $400. We had parts replaced more than 3 times. After many calls, I spoke with the manager and asked for a full refund. He told me that he would send out the information for the refund. I never received a phone call, email, or letter. No one contacted me for more than a month. After a phone call today (I called), 05/21/2013, I was told they didn't contact me because they had it in a file - that I didn't want that insurance (I paid for an extra 5 year warranty!). The truth is that I told them I don't want the machine! That was their excuse for not contacting me for over a month?! The truth is that I told them I don't want the machine set! I wanted the full refund.

I bought a washing machine in September 2012. My washer was still on warranty when it broke after four months. They sent a technician from a local authorized dealer. So far (8 weeks later), my washer is still down. I had eight visits so far to repair it, and they still can’t figure it out what is going on. They keep replacing parts (probably worth more than the actual washer). I talked to their customer service so many times, and it is the worst customer support I have ever dealt with. I understand that machines break, but this is more than ridiculous now. Stay away from this company as far as you can.

I purchased a washer and dryer in March of 2011 from Conn's Appliance. I got them home and the dryer would work. The machine light indicated on but would not spin, the washer worked fine. So I took the dryer back to Conn’s and they replaced it. The second dryer did the same, made a loud noise and did nothing else. I was told that maybe the electric source in the home was not enough to power the dryer, so I rewired. Still, it did not work. I called Haier to report the problem. After changing the first appointment, they finally came out and their repairman said that I needed a new electric plug. The manufacturer’s warranty was up, so I was stuck with a brand new dryer that never worked once.

I bought this fridge in the beginning of November, and within a week, I noticed the freezer frosted over. So I called customer service. Since it was only a week old, it was under warranty still. They sent someone out who I had to wait two weeks for. He said it was unfixable and he would file the papers and let me know the information I needed. I didn't hear from him, so I called a week later. He said he was out of the office but would call me with the info. No call and he never answered his phone or had a machine. So, I called Haier. They said they just received the paperwork that day and it had to be "ok'd" by their engineers, which took 3-5 business days. I got a callback 6 business days later saying they still hadn't heard anything. Then, I called a few days later and nothing.

This is a follow up of my complaint from Sept. 26th. I finally got through to them and they told me that I would receive a refund check. Well here it is Dec. 4 and still no check. I called again and they said they had to have more substantial documents to show where I purchased the Haier convection oven, even though I sent in three documents to show where I bought it from. They called me today to tell me that my particular oven that I bought for $399.95 is only worth $200.00 now. Have you ever heard anything ridiculous before? I am at my wit’s end. I have done everything they told me and I am still getting the runaround. I’m fed up!

We purchased a Haier countertop microwave (model mwm0722tsbk) just over a year ago. It randomly started on fire during use, for no reason. I contacted the company and was told I would be contacted after they looked into it. I never was. When I contacted them again, I was pretty much told they weren't going to do anything about it. It was a waste of money, but as I told the representative, I mainly wanted to make them aware of it so it didn't happen to others or maybe they would check into it a little. He sounded bored. I’m pretty sure they won't look into anything. So I felt I should at least comment to warn others of the fire possibility! Luckily, when it happened, my husband was nearby.

If you plan on purchasing a Haier product, buy the best warranty offered by your retailer. Their product is crap! My washing machine is 10 1/2 months old and has needed repairs three times already. My warranty is about to expire in 6 weeks, and I am not offered by Brandsmart or Haier the possibility of getting an extended warranty. Reading all the comments on this page and seeing what customer service Haier has to offer, I would avoid Haier all together!

In June of this year, I ordered a Haier convection oven for $399.95; and when I received it, the handle was broken on the door. I called Haier warranty exchanges, and they gave me a ticket number and told me to send it back for a replacement. I waited and waited and didn't receive a replacement. I then called them, and they said they didn't have the style I wanted and asked me if a replacement of equal or higher value would be alright. I said that would be alright if it was the same size as the one I ordered. They said they would send one and expect it in 7 to 9 business days. Well, I waited three weeks and still no oven. I called them on the 26th of Sept. and asked them why I haven't received my replacement oven. They told me that they could not send a replacement oven and they would send a refund check in 45 days. Why forty-five days! They have lied to me every time I’ve called them. I will never buy another Haier product, ever!

On 8/14/12, I noticed that my refrigerator was not working. I called HH Gregg where I purchased the unit and found that it was still under the manufacturer’s warranty. I called Haier on 8/15/12 to initiate a claim and was told that a servicer would be calling me to set up a time to come. I called back two days later and they informed me that the appointment had been set for 8/20/12. No one called or showed up for the appointment. I have since called fourteen (14) times and was told that they were going to replace the unit and that it was with the shipping department to be shipped out in 7-10 days. Needless to say, that has not happened, and because my warranty expired on 9/2/12, I am stuck to deal with Haier due to the fact that the repair was initiated in warranty on 8/15/12 and it is now out of warranty. I contacted HH Gregg on 9/13/12 and they were in contact with Haier to get this issue resolved.

We have had a small refrigerator for about 1 1/2 to 2 years at the most. We left for an extended vacation and unplugged the refrigerator. When we got back, it wouldn't come on. What's with that? You can use it until it is unplugged and then nothing! After reading all the complaints about the company, I decided not to even contact the company – sounds like it wouldn't matter anyway. He also had an air conditioner that bombed out after a couple years also. What's with this company?

I bought a Haier washer (encore) 1 1/2 years ago from ABC Warehouse in Elkhart, IN. 1 and 1/2 years later, the drum basin dropped 2". It won't rinse and spin. Model #RWT350AW. I never even used the extra large load. I'm stymied, after doing laundry for 2 people for 5 years, leaving my old washer in the home I sold. Why such a sudden breakdown in a new washer? I called ABC, no info on the techs to fix. I called Haier, no service care in Indiana. Burnt up the phone trying to find a tech to fix. $214 for Sears to fix and warranty parts and labor for 1 year. What other choice do I have?! 1/2 the price of the new washer on sale. Trust me, it was installed right and I know how to wash clothes. I didn't ask them right when I bought it. But the salesman surely talked it up before I paid for it. Big mistake.

After a year and a half, our Haier AC stopped working mid hot summer. Our local repair shop said they cannot obtain parts for these ACs. That Haier contracted with Walmart to sell these AC units but would not sell parts for their air conditioners to dealers. So, the consumer is forced to buy a new one. After talking to our local repair shop, I doubt we are an isolated case. This is a greedy, unscrupulous way to conduct business and every time we turn around, the consumer is getting burned.

Here it is. 2 years and 2 days later, the phone number on the web site is one number short to be dialed. I never got my $100.00 rebate. And the wash/dry combo still does not dry the clothes. I cannot get anyone to help and no one will work on it that I know of. I never got a book with it so I cannot even look up trouble shooting. I spent $796.50 to wash clothes and hang dry them!

Here it is, February 5, 2011, I am again searching the internet for parts and a repair service (if any) for the Haier xqg5011 washing machine that I purchased for approximately $800 in about early 2006 which is yet again dead. I kept the blasted machine even though it barely works and the handle snapped off (cheap plastic door-locking mechanism and so snapped off years ago; have to use butter knife or flat-blade screwdriver to open door) I kept it only to wash small loads of socks and underwear, since that's all the machine can handle. Everything else (shirts, pants, jeans, sweaters, t-shirts), I have to cart to the laundromat, just like before I paid $800 for this piece of garbage. It still overflows and floods (and causes damage to my apartment floors and to the apartments below mine). Prior to its death again a few days ago, I had to check it every five minutes when using it to wash 5 or 6 pairs of socks and 5 or 6 boxer shorts to make sure it didn't overflow. Only thing I can say is buyer beware of Haier!

I purchased a washing machine for my dad and after 2 months it broke. Two repairs later, same thing except I had a flood in my dad's Laundry room area. I was told by the company that a review has to be made for a new unit but 3 days have passed by with no response yet the dirty clothes are piling up and my dad is elderly. After being a long time buyer of their products, you would think they would act accordingly.

On April 16,2011, I purchased a Haier portable washing machine and dryer. The dryer is a model HLP140E, with the serial number of CF05R0E0G00CPB2U0188. I purchased it from Home Depot online on my credit card, and paid $299.00 for it. Around the middle of October, the dryer stopped working. It wouldn't heat up, or run for more than 15 minutes. I called Haier for repairs under the warranty. They told me they would have to outsource it, since they didn't have technicians in this area, and that someone would call me back. No one ever did. I called them again, and told me they had to call me back again. This time, they did with the name of a company to look at the dryer. I cannot locate the card for the other company. The repairman came about a week later, and said that the front panel and heating unit needed to be replaced.

I brought a washer 7 months ago, and it already stopped working. It is still under warranty, and the customer service rep agreed, and said she would get someone out to fix it. The problem is, it is going to take 10 days to to get them here. That is pitiful and unacceptable, but I don't have any recourse, but like it. If you are going to a buy Haier, remember, their service is bad.

I bought and had installed a 2.5-ton Haier air conditioner. The compressor had a 10-year warranty (or so Haier said). After one year, the compressor crapped out. It took me two days just to get through to customer service but that did no good, and I got the run around for a week. It was 100 degrees, so I had to call a service company to fix the unit and of course, pay for it myself. After about a month, I got a hold of some ** in New Jersey who informed me that as I went out of "network," I voided the warranty!

I didn't even know this site was available. I've been emailing to the company since day one. In good faith, I bought a Haier microwave MWM7800TBPG on the original carton. One week, it stopped working. I went to L&T and spoke to the manager. He said to bring it in and they'll exchange it. I went home, brought it to the store and it was closed down! I thought, for sure, they would send me to a repair shop or exchange it as he said. But it was closed down and the liquidation people said it's not their problem. I'm so stuck with my good faith, money and get this?

I purchased a beer dispenser made by Haier a little over two and half years, but now the unit stopped working. I called Haier and was told that I had to find service repair myself. I went along with that until after making seven phone calls, only to find out that no one services these units. Why? I called Haier and was told that they cannot help me. The compressor went on, only after two and a half years. I have had refrigerators for ten plus years with no problems. Now, it makes me wonder if this product was worth even buying when they won't even stand behind their product. I am stuck with a broken beer dispenser that no one will repair. I guess I'm out $500. This will not be the only complaint that I will be making, the BBB is next, and so on.

I received a wine cellar for Christmas 2008. It quit working after approximately 16 months. According to the written warranty, only parts are covered for the second year of the warranty. When I contacted Haier customer service (which is an oxymoron by the way), the woman I spoke with said it would cost more for Haier in parts than the unit is worth, so too bad I should go purchase a new one.

Recall on my toaster oven model RTO1400SS. I was told to stop using send in form with power cord to address label they sent me and throw away the unit. After several months, nothing, except they sent a new label like they never received the unit. They were to replace within 3 weeks a new model. After calling, they would not honor. They are now saying I needed my receipt, which is not in the recall notice. I think they are getting their models thrown out so they won't get a lawsuit when they start on fire, then pretend they never got packaging in the mail. I threw my toaster oven out even though it worked in the promise that I would get a free replacement $25.00-30.00 and the inconvenience of not having one. Terrible company.

I have purchased 2 portable air conditioners and 1 refrigerator. The refrigerator’s freezer section had to be repaired twice consecutively because the motor was never installed properly. I lost everything in the freezer twice. Now, one of my A/C units is not working. I have used it maybe 5 times. I have called service 5 times but no return calls. When the system was done, I was never given ticket numbers, et cetera. I am not happy with Haier products! They refused to replace the lost food. I took pictures.

On 6/2/10, we purchased a portable air conditioner unit from target. The first time I used it, water drained all over my carpet and newly refinished hardwood floors. I turned it off and pulled out my manual, no luck with that so I called. Well it turns out that the drain plug was missing. I requested they send me out the missing plug and was told they could not do that until I registered my unit via mail. Registration complete. I called to see if it shipped and they said no, could take up to 9 days.

I received a Haier Thermal Electric Wine Cellar, Model HVW18 as a gift on Christmas. It ran for three months, then quit. I have called the number listed to obtain the nearest service center and they gave a recording to go to their website. I went to the website and they tell me to call the number. I sent emails to them asking for the nearest service center and they do not respond. I called again and went to a different division trying to talk to a real person and was put on hold indefinitely. I would not recommend buying any products from this company.

I have an Amana Portable Air Conditioner; Model # AP148DS, Serial # 08056073. I purchased this unit on 7/2/08 at a wholesale club. Purchase price was $429.99. I used it the first season, worked great. The second season came and it broke after the second month in September. I called customer service. They had me call A&P Factory Service. The guy was great. However, I was charged $98.58 for the guy to come out. He informed me it was the Blower AC-8000-27 ($35.76) and the Conditioner Fan Motor AC-4550-276 ($149.16) (including parts prices) plus the labor to fix it ($233.20) is a grand total of $429.22 plus tax. That is more then I paid for the unit.

I bought a Haier toaster oven. I got a recall notice that it was a fire hazard and to cut the cord, send it to them and they would replace it. They didn't and that was eight months ago. I can't get anyone at that company to get back to me. I tried emailing them and left message on the telephone. Now, I have an oven with no cord to plug in.

I received a Haier Dual Zone thermal electric wine cellar as an engagement gift in February 2009. The wine cellar has not been able to maintain the desired temperature for over two months at this point. I have expensive bottles of wine that are not being properly stored and in jeopardy of spoiling because of this manufacturing defect. I contacted Haier on their hotline and I was told that no repairs can be done and it would be an exchange issue. Haier will not move forward on the exchange without a proof of purchase (receipt). I cannot provide this since the item was received as a gift and it was purchased at Fortunoff, which is no longer in business.

I purchased a Haier HCS10b coffee maker. At its first use, the machine seized to work. It didn't even make enough for a single cup. I emailed the company's customer service department a few times regarding this matter, and they have neglected to respond to my emails. I've tried calling the company directly and was only placed on hold for an infinite time. I couldn't even reach a person. Unfortunately, I purchased this machine from a store that is no longer in business, so I am unable to return it. It wouldn't surprise me if Haier America is next to go; that is, if they continue to sell merchandise that doesn't work.

This is a follow-up to my last complaint. Upon inspection of the Haier DVD50 disk player, we found the motor is shot after maybe running 4 or 5 movies. This unit was purchased in May 2009 from Electronics Expo. Haier refused to help at all.

I have left 2 messages and 1 voice message at this company, regarding their DVD50 player with a stuck disk drawer. Also, I emailed the retailer (Electronics Expo), whom I bought it from, for help. No one is replying. I bought this unit in May 2009 and have hardly used it. There is no light indication on the unit to show that the power is on, only a light to show it's plugged in. I have used both the unit buttons and the remote, and neither works on the drawer. Also, I tried unplugging for resetting purposes, but that does not work either.

I was told to get an appliance technician to find the problem with the Haier air conditioner (HWR24VC5). I did have it checked out and found that the compressor had seized up. Anita had said to call with the diagnoses, which I did. I was told it would be 3 to 5 days to get this information to the warranty team. I asked for a feedback call and received none.

My wife and I bought a Haier air conditioner (model number HPE07xc6hpe) 2 years ago. We used it for 3 months both years. We plugged it in today, and it does not work. The first summer, it was ok; then it's stored as recommended. Then last summer halfway though, it just seemed to peter out and would not attain a temp below 74. We ended up using the dehumidifier more than the air conditioning function.

I was supposed to receive a $50 rebate on washer and dryer. Now, three months later, I still have yet to receive it.

I bought a Haier 7000 BTU portable AC unit a month ago. I just now pulled it out of the box to install it to get ready for summer. I bought this type of unit because I have a heart condition and figured it would store easily at the end of summer. To my dismay, when I got it out of the NEW box, the unit looked like it was used for at least one year. There were dings and scratches on it. The filter was dirty with fingerprints all over it and marks on the top like someone had set a hot coffee cup on the top. I can't find a phone number for them. I have sent them e-mails but they have been ignored. Apparently, I just threw $300 down the toilet. It said right on the box not to return it to the store. I only bought this because I have a Haier window unit I got three years ago and it worked fine, and still does.

I purchased a Haier model HVF042ABL Wine Cooler from Home Depot. It worked for the duration of the warranty and then it stopped working. Home Depot doesn't care and Haier is no help. And no appliance service company in my area will even look at a Haier appliance if it's not under warranty. Never again!

I purchased a Haier Stainless Steel coffee pot and out of no where the carafe cracked and now I am not able to locate one carafe. I have tried to reach the Haier Company and have had no luck. The company does not have a customer support phone number. How can I go about contacting this company to order a new carafe. Company phone number not listed anywhere. Thank you.

Bought 2 of them as gifts. One I found out after a month it didn't work and I was able to return it. The other was not used for 2 years but only worked for 3 weeks. Since neither of them worked, it's obvious they produce flawed products. I will NEVER BUY ANOTHER PRODUCT FROM THIS COMPANY! I have sent emails, made phone calls, and, no answer.

My husband bought me a Haier Electronic Coffee Maker as a gift from Macy's for Christmas 2007. After about 4 months, I went to start a fresh pot of coffee one morning and the carafe cracked all the way across the bottom. The manual that accompanied the product stated that prior to contacting customer service I would need my model number, the name of store it was purchased, and the date it was purchased.

42EP24S PLASMA SCREEN TV purchased at Sears and screen went out only 1 year after purchase.

I bought Electric coffee maker from Macys on Oct.15, 2008. My wife broke the Carafe. They would not sell the Carafe, I would buy the entire electric maker to get the carafe. I am just now telling you this as it happened in Nov when I contacted Haier. I could get no satisfaction all I got was a runaround. The carafe had a unique shape it would not take any other carafe.

I purchased a Haier microwave in Dec. 2005 (mfg on July 2004). Used the microwave for the past 2 years or so, and one day while using, the inside of the microwave started on fire. Luckily, I was not far away and was able to get the fire out and contained it only to the microwave. I then called the company. After being on hold for about 10 mins., I talked to one of the supervisors. Gave her all the info (model#, serial #, name address, etc.) only to find out that since I didn't have a receipt [Who keeps their receipts for 2 years waiting for their micro to start on fire?], they probably couldn't do anything about it. But I am still supposed to send it in (along with all the info I already gave them), and they may be able to give me a comparable one.

I purchased a water cooler Model #WDQS015 in 2005 at Staples. On 11/18/07, the water reserved bottle became so hot the the water boiled and melted the bottle at the neck and leaked in the inside. This is a fire hazard, this needs to be investigated and possible recall to prevent future loss of homes or possible life. If we had not been at home, we would have lost everything.

The Haier 455 dehumidifier purchased in Target, April 2006, quit March 2007. I was unable to get it serviced and Haier refused to replace it; so did Target. The 455 was a bad model and was replaced by the 556. It has since been discarded into the trash! I refuse to buy any other Haier products! I am out $138.00 and am very aggravated!

I bought 2 Haier air conditioners in June of 2005 and subsequenty the knobs on both of them broke. I called in July of 2005 and was promised they would be replaced. When I called a second time about 2 months later I was told the knobs are on back order. I have called several times after complaining about not receiving anything.I was told they will be shipped out right away. To date, I have not received anything.

Received recall on tower fan which we purchased in store at Linens & Things: Fan Model #FTM125GG, due to electrical problem that may cause a fire. We sent the electrical plug attached to 8 inches of electrical wire as they requested. We also paid for the shipping of the cord. Now they want to give a $30.00 credit which MUST be used to ORDER another product from their company, AND WE must pay the cost of the same product at their current rate of $39.99.

We purchased a Haier AC model HW18VX worth Rs.14500/- on the 12th March. The piece given to us was faulty and we did not use it for a single hour from the time of purchase. Not a single person gives us correct information or service. We just get rerouted from one service person to another. No communication from their end at any time. Contacted TMC Hyderabad from where the instrument was purchased and they say Haier is responsible.