Haier Appliances

First you buy an expensive electronic from a "trusted" company, which is going to last many year. Then you realize that this refrigerator only has a working light-bulb and not cooling the food. While all the food rots inside, the company sends repairman after many days. Repairman makes temporary fix, so we need to call Haier within a few days and they send the repairman after many more days. This cycle has been going on since the first week when we bought this expensive junk.

I purchased a refrigerator online on July 22nd and it was delivered on July 26th, it broke down a week later, called for service, repairman came out and determined that the compressor was bad. I called and told them that I did not want that refrigerator and requested a replacement, well that had to decide if they would replace it. Almost 2 weeks later they said they would replace it. Called back a week later to find out why I had not heard anything only to find out the order had been cancelled and they would be returning my money, as of this date I'm still waiting for them to pick up the refrigerator and give me my money back. This experience has been horrendous and totally unacceptable. When they cancelled the replacement refrigerator as it was out of stock, I was never notified. Nor did they offer a substitute. I would never buy another GE or Haier product ever again and I have instructed my friends and family likewise.

The Haier range arrived too damaged to use. I contacted Customer Service who reviewed the pictures they requested and eventually settled upon offering me $50.00 for a range that I purchased for $1,435.00 without a replacement range. It seems this is a criminal matter. The retail store which I purchased the range from, eventually honored the purchase. This is not how companies in the U.S. operate. Shame on Haier and their company policies. It is absolutely ridiculous.

I bought an awesome GE refrigerator that arrived with a dented door. The GE repair man ordered the door from Haier Appliances Parts LLC which did not arrive the day he came to do the repair, so he ordered a second door. I then had 2 big boxes with the doors sitting in my living room. He came switched my door, then I had to contact Haier to find out how to return the new and old doors to them. I was told which company was going to do the pick up and when I asked, they had no confirmation number or a date when the pick up would happen. I was told to just wait for the call. Several days after no call, I called again. I was given the same information and no date as to when the doors would be picked up. I just had to wait for the company to contact me to schedule the pick up.

Got a great price on a Haier washer and dryer set at Ollie's Bargain Outlet. Worst thing I could have ever done. Looked up reviews before buying and had great reviews at the time. Now all I see online is complaints of their product, but especially the service. I can wholly relate now... I call warranty repair 2 weeks ago, they sent out Gabe's Appliance Repair. Repairman comes out without proper replacement parts! I had company coming and there were 10 of us with no washer for towels, etc. It has been two weeks and I just called a few minutes ago and get the same or prewritten nonsense from a foreign call center that basically knows nothing!!! I ask when my repair will be done and she called the repair center. I found out after 2 weeks they still haven't received the wiring harness that was in stock at Haier!!!

Purchased a Haier microwave in December 2015. It stopped working in February of 2016. Haier said warranty had expired. Previous GE microwave lasted 15 years. Haier didn't last 15 months. Will never purchase another Haier product. Ever!!

Paid 1200 for a Haier fridge freezer. Looked great. Stopped working after 13 months. Got warm instead of cold. Had taken out an extended warranty. 9 months later still trying to get the fridge fixed. The company have come up with numerous excuses all of which are not varied. I've been shoved from pillar to post. Basically they take your money and then don't give a damn. They are a disgusting company and all I can say to anyone thing of buying a product from this company DON'T. They are total rip offs. They are the worst company I have ever had the misfortune to deal with. They do not deserve to be in business ripping off customers the way they do. DON'T buy from this company.

The thermal fuse failed in my dryer after three years. I tested it with a multi-meter, so I know it went bad. Part number for the fuse is WD-3050-01. I removed it after much work (it's almost inaccessible). The Haier America website says the replacement part is WD-7350-015. That part arrived yesterday. But it's much smaller. In particular, the wings for the two attachment screws are almost an inch closer than the original. No specs to indicate this on the website.

I bought a Haier refrigerator for the breakroom at my shop on May 1, 2016. On November 25, 2016 the refrigerator stopped cooling. I submitted a repair request and was then told I'm out of luck because the item is being used in a business. That refrigerator gets used much, much less than if it were at my home. We are a small, 4 person business. We can't afford to replace a $350 refrigerator every 7 months. I contacted a local repair shop who quoted me $150-200 to fix the darn thing. And he recommended we trash the Haier and buy a reliable brand, which in his experience, Haier is not. I'm very upset at myself. I read all the bad reviews before buying the Haier but thought I would be the lucky one and not get a piece of junk.

I have bought Haier water heater on 17 Nov 2016 and it get damaged on 20 Nov 2016 and service center person and customer care person not giving proper answer to replace the product. I have submitted bill and warranty card. Still no response. Haier products are not good - their quality is worst in world. I suggest not to buy Haier product in life. Haier people are so careless they don't know about safety.

I bought a refrigerator HA10TG31SW on Feb. 29 of 2016 that went out in June 2016. The manufacturer is Haier. I called service at 1-888-775-6937. I explain to them that the refrigerator went out, was not cooling at all. They said because it was sitting on the front porch, even though the porch was covered, the refrigerator was exposed to cold and hot weather and that the warranty was void. The first week of March was when the refrigerator was first used. Temperature average (Highs/Lows): March 64/38, Apr 73/47, May 79/57, June 87/65 taken from US Climate Data. In other words we had a mild temperature for the time the refrigerator was working. In my opinion this should in no way cause this refrigerator to go out. This was just a way to get out of repairing the refrigerator is under warranty.

I spent 550 dollars on my last unit that I purchased through Fingerhut. Well anyways it lasted about 1 week over the 1-year marker and now I am on unit 2 by them. I paid 360 dollars for it at Walmart in Manchester. This one made it 1 month over 1 year and never really cooled my rooms to begin with so that's almost 1 grand gone in awful ACs. I am a single mom on disability. I can't afford this mess this company has given me. It isn't right. So now that I have to go school shopping and now I need another damn AC that should have lasted at least 5 years.

DO NOT BUY ANYTHING from this manufacturer!! I bought a fridge and after 5 months stop working. THEY DENIED returning my money and told me to take the fridge to their shop. I am a woman. How I am suppose to carry a fridge left and right??? So I need to pay someone / arrange people to help me with this. So inconvenient and doesn't worth my money and time.

This is to bring to your kind notice that the product (Haier t.v.) doesn't work and it is not up to the expectations. I am disappointed and to inform you that it is the third time that I have had to complaint this month. I would like to inform you that I bought the product from your company (Haier), from Atlas India shop, Jaipur, Rajasthan on 24/10/2014. I must inform you that I carefully followed all the instructions for use.

Purchased a $700 wine cooler Haier refrigerator and the nightmare began. The door did not seal properly and was not level on the top. After removing the door I discovered that the factory drilled holes for the top mounting hardware (top right of door) were not drilled correctly. They were drilled off line and incorrectly during the manufacturing process and not in the right position. This caused the hardware to mount improperly and the door to sit out of level.

Their products are very bad and their service is worse. I bought a Geyser in Sept 2015 and started using it in Dec 2015. After using it for a month, the element had to be changed. After using it for another month, now the sensor needs to be changed. I don't have the time to keep getting things fixed 'changed' every month. I have been calling your Customer Care and they are very unprofessional. They have the audacity to hang up on customers! I have been calling for the past 1 month and have received no response yet. I have been running from pillar-to-post and it's of no use. I wish I had listened to people when they had advised me against Haier. No wonder people refrain from Chinese companies. They have no standard and quality for them is an alien word. Considering how bad and unethical their service is, I now don't want a placement. I want a refund.

My Name Is VINOTH, I'm From Chennai. Last 8 year back, I buy Haier washing machine. There is no any problem but 19/11/2015, I have problem, washing machine not working. I call Haier customer care, they say technical person comes on 24 hours but there is none responsible. And I call day after day, 29/11/2015 no responsible technical person. Please friends don't buy any Haier product. This is worst company, worst customer service.

Haier Double Door Refrigerator. Worst product ever. Never Recommend to anyone. Bought Haier refrigerator in the month of May 2015. Today, I have filed complaint for third time. The engineers are not able to fix the problem till date and company is not even willing to provide the replacement of the product.

I bought a Haier refrigerator in 2010, that has always had faulty seals that I've been gluing back into the slots for years. Secondly, I should have known better, when I purchased the Haier HWF05XCP-L 5,000-BTU Mechanical Window Air Conditioner less than one year ago. It now spits out a gooey, watery substance. I live in a city where the temperature reaches 120 degrees, no joke! Now I'm without air conditioning. It is now 114 degrees outside as I'm writing this. Haier should stop making appliances!!!

I purchased my Brada washer January 2014. I have used it for a year and a half and it will not spin. Can hear it trying to catch but it can't. I am assuming either a transmission issue or gear. Service call is set for Friday and already out $100.

The compressor was installed incorrectly at the factory. After running for 3 months it broke with a freezer full of meat, pork, chicken and other things. Haier is impossible to work with and we will have to wait 7 weeks to get a part. I just want my money back, compensated for my lost food, and forget that I was ever dumb enough to buy this product. We have been accused of lying, buying a remanufactured freezer, and other things by this company. We have provided proof of everything but it just isn't good enough for this company.

After 2 years of H*LL with my 4-yr old Haier refrigerator, (freezer cold, refrig too warm, fan doesn't run as often as it should - seems to be a common denominator of Haier refrigerators!!) I broke down & called my town's oldest & most reputable appliance sales/repair center. They said "NEVER buy Haier! These 'economy' brands are not build for longevity!!" Seriously??? I have $50 shoes that have lasted far longer than this hunk of junk! Not only will my reputable sales/repair center NOT SELL Haier, they will NOT service it. Apparently there is too much aggravation to get replacement parts, etc!

I purchased a new Haier refrigerator July 2014 (The original refrigerator delivered need to be replaced immediately because of broken light that could not be repaired). In July 2015 the refrigerator stopped cooling. Haier sent out contractor twice and they have done various "fixes" over a two week period but, the refrigerator will be 59 degrees one day than 39 degrees the next. When I called Haier customer services they would not let me talk to a manager as requested. I need to send them a picture of the temperature. This is my first purchase of a Haier product but most likely my last. I have had other makes of refrigerators that lasted 20 years without needing a repair.

The air conditioning unit at my parents' home went out. We got this unit about 5 yrs ago. We have a 10-yr warranty. My dad has contacted this company, @HaierAmerica, several times and they WERE able to pull up his warranty AND serial # but will not fix unit without him providing a receipt from 5 yrs ago! Besides getting a lawyer and contacting the Better Business Bureau, and writing a review, what are my options?

Haier, who has a very bad reputation, also makes appliances which it sells under other labels. Our Aficionado wine cooler lasted less than three years. Repairs were going to cost around $400.00, with a projected life of 2-3 more years. I was informed by the technician that the cooler was a Haier under a different name (I would never have purchased it, having known that). Lesson learned: if you don't know the brand, ask a technician who the manufacturer is. I'm now looking at name brand coolers, but will talk to a technician anyway, just to be sure.

One of the worst services provided by this company. Their after sales service is as bad as their product. I bought an LCD TV and when it was not working they told me that the company does not produce the spare parts. They kept the product for more than 5 weeks and then returned back unrepaired. They offered me 5% of the original cost as the value for buy back. I sent many reminders to their customer care but they send a pre formatted reply that we are looking into the matter. No one senior calls back. FOR ME IT WOULD BE NO HAIER PRODUCTS THROUGHOUT MY LIFE.

I bought this AC unit several years ago and it worked good but it does not want to work this year. When I plug it in, it lights up then goes back off. What is wrong with it?

Bought a portable AC about half of a year ago. Use it for a couple of months then put it away because we didn't need it. Got it out about a week ago for our new place in Hawaii. Started to randomly turn off and wasn't sure why until a flashing light started to appear that basically said it was full of water. We emptied it in about half an hour. After we had emptied it the same light came and it was full again.

NEVER BUY A HAIER PRODUCT! We purchased a Haier chest freezer from Sam's Club. Without going into the delivery nightmares and false claims made by Sam's Club, the freezer was delivered with a buckled lid. Haier refused to accept responsibility for replacing the lid and tried to blame it on the delivery. Sam's Club agreed to send a new one, but the delivery and return were a worse nightmare than before. We had to hire a handyman at our own expense to help us. The replacement was delivered with the package undamaged. When opened, we found that it had been packaged at the factory with a cracked end cap on the lid. The lid was also installed crooked.

In November 2013 I purchased a brand new a Haier washer and dryer but I did not purchase the insurance protection and that was my second mistake. Purchasing Haier was the first. My mother lives in a senior citizen complex and the amount of laundry she has is about one good load a week. So to keep her from having to go to the laundromat since she in a wheelchair, we got this set for her to make her life less stressful.