Haier Appliances Reviews

Very disappointed with Haier. Regret buying this TV, the screen already broke in less than 2 years. I contacted customer service but they did not solve the problem properly. What makes it worse is the repair service arrangement. Technicians only work Monday to Friday, weekends are completely unavailable. On top of that, the technician only covers my area on certain days, and for my location they are only available on Wednesday and Friday because other days they go to different areas. Honestly, what kind of service policy is this? Very inconvenient and frustrating experience.

Purchased new 3 start split ac 2026 model cooling is very low. Complaint raised many times no resolution so far. Haier support team only trying to convince to me not looking for resolution. I don't recommend to purchase Haier company product. Very bad service. Very bad staff. Facing bad experiencing. Complaint #: **.

Total worst service ever. Even normal wedding waiter waiter gives a better service than Haier. I recommend everyone one pls. don't buy such costly product of this company which have a full-time service issue after Full paid with extra warranty. They just play a foolish game with us. Sell and nothing care.

I purchased a Haier oven with a ceramic cooktop. It’s approximately 4-5 years old. Some of the oven functions do not work anymore. But the worst thing about the oven is that the enamel is peeling off the outside of the oven and the oven base is full of rust and also peeling. I have never had an oven do this and I’m horrified that this is deteriorating so quickly after only approximately 5 years. It hasn’t had a lot of use, as I live on my own, so it’s not been used as much as a large family may. The rust is disgusting, and I feel very ripped off by Haier and their poor-quality appliance.

Purchased my washer dryer back in February 2024 and without a shadow of a doubt it has been the worst appliance I have ever owned. The washer dryer has been consistently faulty with leaks from the detergent tray, drum seal and electrical faults with the dial and buttons. I am currently awaiting my 5th engineer visit and Haier are refusing to do anything but send engineers, despite the persistent faults and inadequate repairs. On my first engineer visit the worker attempted to fix inside the detergent tray with glue and black electrical tape. I kid you not! I have photos. Consequent visits have had slightly more competent engineers but the machine still remains overall faulty.

Our Haier 508L American Fridge Freezer (HB18FGSAAA, purchased July 2022) suffered a serious safety failure. Yesterday morning the glass front of the fridge door suddenly exploded only minutes after opening the blinds. There was no impact, heat source, or damage — just a loud crack and the glass shattered across the door. Luckily no one was standing in front of it at the time.

Absolutely shitty product. Very funny how the fridge and freezer just stop working just days after the warranty is up. Shitty product. Never buying a Haier appliance ever again. Customer service sucks. Repairs are way too costly and then they don't even fix it when they come out. They always say they have to order a part and then the part takes months to come in. Beware of this product don't buy it. Yes it's affordable but it's cheaper in the long run to get a different brand altogether because it won't break down on you as much and won't have all the hassles. Do not buy this fridge at all. They suck.

I am extremely disappointed with Haier’s after-sales service. My washing machine broke down, and despite it being under AMC warranty, the service has been delayed for over a month with no proper resolution. Instead of fixing the issue, Haier conveniently claimed that the part is "not available" and offered to replace the machine—but only if I pay 80% of the market price! What’s worse, the same product is available at a much lower rate on Flipkart and Amazon. It’s clear that Haier is more focused on pushing new sales rather than standing by their warranty commitments or resolving customer complaints on time. Very poor service experience. I would not recommend Haier based on this.

I own a GE Profile dryer... Actually, the one I have is the 3rd since November. It is absolutely a piece of junk! It's squealing on every load (I have a video if anyone is interested). Steer clear of anything GE, since Haier took over, everything is junk!

I ordered a GE refrigerator online when my refrigerator died from this company with delivery scheduled on 11/20/24. I was told that it was in stock when I ordered it. On 11/19/24, an email was sent to me that it was out of stock. I called and they said that it is true and I would not got it until January. I said that I was having family come for Thanksgiving and Christmas and what was I to do? They said that they could do nothing. Most companies when someone orders something in stock, it is tagged for delivery to them. This company provides the worst customer service that I have ever experienced in my life. They lack honestly and integrity. Do not buy from them.

They are honest to say if they repair it's a guess. We always move all of refrigerator items to our items to my 30 year old Frigidaire in our garage. The refrigerator starts working again for a while and then stops again. We move our stuff back and forth. It matches our set we bought and fits our small galley kitchen but I'm sure we will get a replacement. Haier is not any help for solutions. Deplorable!!!!

The worst company to deal with when it comes to replacing their products with their warranty. I was communicated I would receive gift cash in the mail to use to replace them. This would be my 4th dehumidifier from them within 3 years and now am informed I must go spend my money and go out of my way. I will never purchase another product from the company again and they sure live up to the expectations. They even took down my address incorrectly multiple times. This is not a matter of opinion and this is all factual. I have a case number if the company is reluctant to rectify the situation.

BUYER BEWARE. Priced affordably but only two years and it’s not working well. What a waste of money and energy to have to buy a new unit so soon. Haier is a Chinese company. Perhaps our thinking a German sounding name meant a quality product. I will not be purchasing again given the situation.

I purchased a GE/Haier washer Aug. 11, 2022. I am 1 person using the washer, I do maybe a load a week. July 15, 2023 machine wouldn’t spin clothes. GE appliance repair came out 7/18, repairman said not to use ‘Precise Fill’, Motor might have overheated from not enough water in tub, using ‘Precise Fill’ makes machine work too hard to move clothes around in tub. He got it going and I then finished that load. I didn’t do another load till 7/26/23, same problem, machine doesn’t agitate or spin. I had it set for ‘Max’ water in tub, not ‘Precise Fill’. Repairman came 7/28/23. He replaced 2 or 3 parts, not working. Ordered other parts, they came, he came back 8/2/23. Changed a couple more parts, including a new motor, got it working.

Bad experience... this company is not good in service. They are not repair our washing machine. Very bad... am not recommend any one. I am called their service center and they are not complete the service.

Raised a service request for repair my 1.6 Ton split AC on 30 April. Till now no one called up for the issue. Called up multiple times to service support /WhatsApp / emails. No response at all... How to escalate?? How to reach Haier management to report... No idea. Planning to go for third party for servicing. I will not recommend for this brand itself.

Recently purchased Haier 1 ton ac from croma, they didn't even tell the prior requirements for installation, even didn't guided well, they guaranteed installation the next day of delivery, but the installation team neither visited nor picked the call. It has been 5 to 6 days still they have not installed the ac and after-sales service sucks. It completely makes no sense purchasing an Haier ac.

I have purchased two 1.5 tonn AC for my home use. For past four days I am waiting for service engineer call for installation. They have promised to install the AC in very next day itself. So I have waited for three days. Now the Dealer & Company Salespersons are not picking up the phone call. So there is no service after sales.

The service is very bad and not getting any response from them. It's been 5 days after we purchased from them and still not getting the service we need....for what is this company made for if they can't approach their consumers.

The worst you can go for Haier. They don’t even provide good services. I’m not satisfied with it. I literally called 10-15 times a day to the customer care and retailer no one is answering the call. And if they attend they are fooling us by saying “we will definitely fix it by today only”. It’s around 5 days and still no response, if I call them more than 2-3 times within a minute they just switched off their phones. My Ac isn’t working after the jet cleaning services. And they don’t have even a minute to look after this. I will suggest you all please don’t go for this company. Very poor service & products quality too.

On November 10th, 2023 during normal microwave (mode: GVM6175SK5SS, Serial#: SS259098L) operation - heating chicken nuggets on glass microwave turntable covered by plastic original microwave cover, huge fire suddenly started. My wife was able to put out a fire and GE customer relations department was contacted. 6 days passed after this disaster and GE/Haier Appliances Technician (Christopher (807)) visited our home. After evaluating microwave, he informed us that fire caused by "FAULTY MANUFACTURING" and after 2-3 business days we will be contacted to schedule appointment for replacement of microwave. After waiting for 4 days no one contacted us, so I called Customer relations again. To my surprise, they informed me absolutely different reason for a fire: "Un-microwavable chicken"(??? Never heard of such!)

DO NOT BUY GE MICROWAVE MODEL JES2051SN4!! Beeper so soft, cannot hear it no matter what sound adjustment made per manual. Turn Beeper on, on front panel. Then one is instructed to push 0 up to 3 on panel to elevate sound. Nothing happens. Called GE service rep. and she said that’s how that model’s beeper is and one needs to attach “an after market product to it, to raise the sound.” She had no idea what those products are but that’s what she was told, as they are not made by GE.

We have Purchased the refrigerator 3 months back and from then since now it's not working. We spent multiple hours on calls with service center. No resolution. 3 times service technician visited. 2 times they sent Parts but nothing been fixed. Their Service delaer is not responding to them nor closing the ticket. So per customer service no resolution. Product quality looks very poor.. Going to consumer court as well.

Terrible experience, plug it in and one of the doors doesn't close properly, it defrosts, leaks water... horrible., I call GE to have it changed. The answer was, "We only repair.“ I mean, I'm going to have a refrigerator repaired. This is cheap junk.

We bought 2 Haier Microwave on 20th January 2022. But after 3 Months the Cavities inside started rusting. Inspite of repeated complaints, they say that the rusting inside does not come under warranty.

Bought a split AC Unit from Metro Islamabad. The installation department kept me waiting for the last two days, changing timings and now no one picking up phone. Going to change this unit. Strongly not recommended. Hate Haier products. This is my second worst experience. Please go for other brands.

I purchased a tv few days back, my tv stopped working within 6 months, again got replaced and again stopping working... Now the company doesn't replace the tv and charging me so much for the service. I didn't expect such a bad experience from Haier company. Such a ridiculous company.

We bought this dishwasher as it was the cheapest and all we could afford at the time. It doesn’t have a lot of functions to choose from and it’s very basic, but it’s last 8 whole years with no problems and never failed. It washes the dishes well, dries the dishes well, you must use a rinse aid otherwise there’s streaks on the glasses but that’s all!

I have purchased Haier HSU18C-NMW3B model which having self clean technology. Self clean Technology provides complete wet wash of AC's indoor unit and keeps air clean with better cooling. It comes with hyper PCB which helps to provide cooling in extreme temperature up to 60 degree. Triple inverter Technology helps to take care of my cooling, my comfort and voltage fluctuation worries. Thanks to Haier for such wonderful product.

I bought Haier Ac HSU-19C-TFW5 last month. I bought it for my parents. It generates very Less noise and gives highest cooling because its fan and compressor work on dual DC inverter technology. And it has a very wonderful feature of self clean, where AC cleans itself on just a push of a button. It gave us a sense of security that we don't require any service guy to come to our home in present pandemic scenario. I really love Haier Ac's performance and commitment to deliver what they claim. Wonderful product, I recommend to buy Haier AC.

Okay, perhaps as far as handling medical emergencies the product might work just fine, but canceling this service has been an ongoing nightmare. About 6 months ago I "cancelled" this service. I got it for my 70 year old mother who doesn't really need it. It was a rash decision and she told me to just go ahead and cancel, so I did. Or at least I thought I did. After a month I got a warning that it hasn't been paid. I figured it must have been a mistake, then I was bombarded with emails and voice messages. Okay, something is wrong. I call them and they tell me that I need to return the equipment to properly close the account. I told them that I live on the other coast, and with covid 19 I don't want my elderly mother standing in the line at the post office. "Is there a way around this." "Nope." "Okay, so what do I do?" "Keep paying." "Fine, my mother's health is important. Can you convert it to monthly billing?" "Sure!" Nope! I got billed for a full year.

Purchased Haier HRF-336IDB Refrigerator in Pakistan. Its Temp Set function found out of order. Freezer Zone Temp was showing -18oC since it was unpacked and turned on and was not changing, even after 24 hrs. In addition, Fridge Zone Temperature was changing from nos. 1-7 but not setting/locking on desired no. Launched complaint, technical support came and said straight away that Freezer Zone Temp does not change at all.

Purchased a 49 inch Haier Smart TV through Home Credit last September 2, 2019. Last December 2019 we were strucked with a strong typhoon Ursula. The cable wire connected to the tv was hit by a falling tree that pulled the unit upside down causing it to hit to the floor and got damaged. Can we claim for a force majeure for it since I'm still paying for it even if its not in use anymore. Please help...

Your product is very good working but its spare parts is not available in market. For example my mobile l50 it's touch break and touch is not available in market so my product is waste but your product working very good.

The refrigerator lights broke and will cost over $100 for parts alone plus service. The refrigerator was less than 1yr old when I contacted Haier (horrible customer service. Delivery was a month after purchase.) I will NEVER buy Haier or GE products again... And I will keep going out of my way to spread the word to anyone. Shame on this company. DO NOT BUY THIS REFRIGERATOR MODEL #HRB15N3BGS.

This washer and dryer combo is the ABSOLUTE WORST PURCHASE I HAVE EVER MADE IN MY ENTIRE LIFE. For over $1200, you get a brand new machine that considers a full load of laundry to be one sock and one tee shirt. And then it takes 6 hours to dry your one sock and one tee shirt. And then after taking 6 hours to dry, it keeps the door locked for 45 minutes to let the one sock and one tee shirt cool down before it's safe to open.

This is the crap-est of crap. Lasted 11 months before the first error code. Took a month to get it fixed. Then it lasted 3 weeks before it crapped itself again. Fixed in 4 days after a lot of back and forth. Lasted 5 years and now it crapped itself again and now it waits on the nature strip to be collected for s-crap.

I have baked for many years. This year bought a new range. Just had it checked and was told that I had to turn my racks during baking. I have never had to do this before. I took a picture thinking that this could somehow be fixed if they could see the problem. The back corner of one side of oven is over-browning. They said that nothing could be done. I am supposed to turn racks. The technician showed me one small line in my paperwork that most would not see and surely don’t see until after you have purchased. The worst part is I have an extended warranty on a range that I consider to be sub-standard.

DO NOT BUY... Period. There is no support for this company and the products are substandard. I called to get some clarity on the information in the users manual, there’s told me the manual was a misprint. This is fraud in my book. Consumer affairs will be my next step.

I didn’t want to have to resort to posting on such a public forum but I have had no choice but to do so! I purchased a Haier machine in April 2018 and 6 weeks later I had issues with the machine, where it was overflowing with water 4 times in total which caused watermarks to my carpet. I had a Fisher and Paykel approved technician who came out and had a look and completed a repair and left. The machine continued to overflow again and the technician was out again and in his report said that the sensor that monitors the water level was faulty and he suggested a full machine replacement. In August last year it was replaced with a like for like (the same machine) about 8 months passed when number 1 issue on the 2nd Haier unit happened where the spin cycle would shake the unit vigorously as per video. The technician was out again and replaced the barrel inside as this was not balancing (again manufacturing issue).