Hague Quality Water

My wife is thrilled at how great the soap package that we received worked and she is always telling me how great her skin feels and looks. (She has a slight case of eczema). I came here to give a testimonial because our technician, Kester asked for some feedback. I also am very sad that some people gave bad reviews. I cannot speak for all Hague dealerships, but BLUE RIBBON WATER TECHNOLOGY has promised good but delivered great in my opinion.

As I stated we had a service contract with the other company and when I bought one with Hague I assumed it would be as good as the one from Culligan. Not so. We are getting up in years and were looking for not only a good product but help with the monthly maintenance and care. The contract that I got from Hague is a "you want what"? We pay about three time the amount for the salt, have a personality conflict with each delivery and it goes on. A good unit it is but the company and the service stinks and I don't recommend it for that reason. If I have to call them I know it will be expensive and there will be words with the person that is sent. The dealer is out of Groveport, Ohio and I am in Pickerington, Ohio and I don't care who knows it.

The unit is good the service and company is not compatible with, I would say, most people. I am actively looking to replace this unit to get the piece of mind that it will be taken care of without wondering about it and what it will cost to fix it. That's my soap box. Product OK, company crap. Oh yes, the contract included a water test. I ask for one. The tech said, "It's OK" and got into the truck and left. What's OK? That's what I paid 330 for. Their field people need monkey but powder for their chapped ass.

They completed the install and said in 2 weeks the demonstrator would return to test the water again to prove it works. Fast forward 2 weeks, the lady comes back at which time I remind her I never received my free gift. She said she would take it up with home office. After the test to show it was working the next pitch started and she said they were offering a special that I could buy the system for 7k and no longer have to lease it. I agreed but told her we would be moving in the future and she said it comes with one free move (this is where it gets fun). System purchased never got the FREE gift lol and then we bought a new house not 10 minutes from where we lived. I called Hague to schedule the move on a Monday. They said I would hear something in 2 days. Friday I called back and asked for an update and was told I would hear something for sure Monday.

No Monday call again. Now our old house had sold and the closing was Thursday. I was getting nervous so I called on Tuesday and asked to speak to the person in charge of service. She said that the move would be scheduled for Friday (after closing date). I cleared it with the new owner and then the service lady started to tell me the charge for moving it and that they would only disconnect and connect not actually move it or assist with loading it. I mentioned that I was supposed to get a free move and she said if it is not in paper it did not happen (very professional). Fine. I was not going to lose the system. I agreed to pay it. The service tech showed up late and would not assist my wife at all. This unit is heavy and located in a basement.

My wife had to call me in from work. I went to the house, removed the unit, told the service tech to figure what we owed him for disconnect so I could pay him and he could leave. He asked if I wanted him to hook it up and I said no because if I was carrying it into the house myself then I could surely hook it up myself. This company makes lofty promises and pushes sale only to totally disregard you after getting your money. Oh and the free soap and detergent are complete junk. I think $1 detergent would work better, so back to Tide I go.

I hate this industry! The reason is because of the marketing. I hate that people go to home shows to sign up for a "free gift" and have an unsolicited phone call. I hate the commission sales process. There are a lot of good commission sales people but you find many to be concerned more about their Commission than the customers needs. I hate the way dealers are allowed to sell the product for as much as they can get! The higher the price the greater the commission. This leads to an over exaggeration of the water quality and product benefits.

This industry was birthed out of the old solar water heater business in the 80's which came from the old insulation business in the 70's. The marketing and sales techniques have been handed down from generation to generation. This is so unfortunate because products manufactured by Hague, Rainsoft, Kinetico and Culligan are wonderful and provide a lifetime of fantastic benefits. Like many marketing companies they are here today and gone tomorrow. Like many sales people, they are more concerned about selling you the product and forget about quality service. So, when I read these reviews I hear that people are offended about the scam techniques, overpricing and the lack of support. For that I apologize on behalf of this industry.

If anybody is looking for a Hague product, know this. There is not a better product to filter and soften your water manufactured in the world today! But, like any product, it is as only good as the person selling it to you. My advice is not to find the best product but the best person! Do your research on the product not customer reviews. Do your research on the person selling the product. If they do not have a contractor's license specializing in water conditioning and a good rating with the Better Business Bureau as well as references, buyer beware. There's been over 3 million Hague Watermax systems installed worldwide - please take that into consideration.

The only people who write reviews are those who had bad experiences. Filter out the bad experiences. What I mean by that is...how many of these complaints are talking about a company or a salesperson or a process and how many are talking about the product performance? If you can match a great company with this great product you have the best experience in the world!

We scheduled a time for someone to drop off the filter. At no point in our conversation did they say anything about a 2 hour sales pitch and that the "water test" was actually an hour demonstration of how terrible and toxic (my word) my water is. It's hard and treated with chemicals like most municipal water supplies. Fast forward through the long and excruciating sales pitch; that included forceful phrased questions, stories about the salesman's boss that were not relatable to the average consumer, and terrible jokes and one liner's that made no sense. All written script in a larger than life binder (3 inches at least) that took me back to the early 2000's. Powerpoint pages printed out shoved sloppily into aged and wrinkled sleeve protectors. You would think that a company that claims to be debt free and doing so well could afford to upgrade their presentation media so to not look like a fly by night band of gypsy scammers.

I will state that the salesman was polite and nice for most of the pitch until he heard a polite no but in more pleasant words. Also anytime the math he used to calculate water, energy, coffee, maintenance, clothing savings was questioned he would get defensive. Or when alternative solutions to problems hard water causes were brought up. Also was defensive when we told him we had other priorities as far as home improvement before buying a $5999 water softener system.

After a few minutes of awkward tense silence while he was packing up his equipment I had to turn the situation back into a pleasant moment by asking about his background and family. I felt that if I didn't jump in and turn the mood to cheery he would have flipped for not buying the system. I apologized for the time wasted because I felt like he was sent to our home and told that we were going to buy this system. Like no one informed him we were a lead picked up that expressed no interest whatsoever in their product. I did get the free water filter.

Moving on to the follow-up call I received the day after, which is the sole reason I decided to leave a review. Call on my cell phone from a private number, no name given when I answered the phone. A lady asked to speak to (someone other than me). I told her this wasn't their phone. She asked if she called (recited my phone number). I told her yes. She asked if Hague had been at my house and I told her yes. She then asked if I was the homeowner and I told her yes. She asked if the salesman did a "good job" which I replied yes. She asked why I didn't buy the system to which I replied that it's too expensive and also added that I read reviews after the salesman left and am not interested.

Defensively she told me the company was 50 years old and had 13,000 customers and that you get bad reviews with every company. (More than most of the reviews were bad AND 13,000 isn't anything to write home about in my opinion.) I simply stated OK. She went on to tell me in a snarky voice that I should have told her I knew who she was asking for (when I first answered the phone). I tried to defend myself to tell her that she didn't ask if I knew him plus he has nothing to do with the business between myself and Hague. He was just present in the house when they came by but she hung up on me. Here we are. This is all my opinion, take it or leave it. Thanks Hague for the free water filter; I wish I would have known the "price" I would have to pay to get it.

(I do have to point out that this review is not meant to reflect poorly on the man that came to my house. Overall he was pleasant and just doing his job. That's just it though, Hague trained him to do and say everything. This is the company's bad practices and not his. I hope he finds something better and more deserving of his time and effort.)

The last tank did not even last 3 years. Spoke with service manager (Amy I think). She stated since I did not get a carbon change every year they would not honor my 25 year limited warranty. When I bought the system there was no mention of required carbon change. She stated she sent me an email stating they changed their warranty. I do not think it is legal to change a warranty several years down the road. I have lost all faith in their product and do not want another ticking time water bomb in my basement. I would like them to come take this unit out of my home and refund part of my money. They said no. I will contacting the attorney general about their defective and deceptive practices.

This company has such a high turnover rate, that one of the main ways that they create revenue is to hire on more people, teach them the presentation, and then have them practice on people close. This means that they are preying on both you, and the people you're close to. You won't figure this out until way later because the guy you work for is, quite honestly, an amazing salesman. I won't lie, this man did a number on me. He had me believing I should work 16 hour days and receive no pay because "risk pays better than security". And you know what? For him it did. He got really good at selling the product and became very successful. But honestly, I think he had to get rid of his conscience to do it. In short, this company lies to its customers and its employees. It pulls the wool over your eyes and gets you to do things that may be unethical. If you get a call from this company, run away.

For the call back to address why my water still didn't look clean and clear, the dealer stated that he never said I'd have clean and clear water, just soft water. I never had a hardness issue to begin with, so that was a ridiculous claim. We bickered back and forth for several weeks, and in the end I just gave up. Fast forward to the last few years, and an area dealer has opened up shop. The problem, getting the guy to commit to an appointment, and then follow through. He's really nice, and seems to know his equipment, but what good is that when you can't get him to actually come out and service the stuff? Overall, I'd say save your money, get a less costly unit for soft water (if necessary), and buy a separate filtration system if you need it. The product isn't all that bad, but the customer service is horrible.

I was told to find a local plumber and ** would have him work with the Tech Department to get this resolved. As usual, since the local plumbers did not install the unit and had never worked on a "Hague" I could not find anyone who would touch it. On April 1, 2015, I again contacted Mr. ** at which time he informed me that he had a new tech (**) and gave me a phone number to contact this individual. When I contacted Mr. ** on the morning of April 1, he told me since I was getting "Purple Beads" it sounded as though the unit was incorrectly installed and it would be at my expense to have the unit properly installed.

When I told Mr. ** that the unit had not been serviced in 2 years and that unit had developed a second back rinse cycle at 2 am on Wednesdays on its own, I was told that he would have to charge me to look at the unit but since he was in Phoenix and he did not want to travel the 96 miles to look at it. My wife went to "Hague's" website and we received an automated response that "A representative will be in touch with you soon." That hasn't happened either. Their customer service is as troublesome as their product. After all of this all I want is for Hague to do now is buy back the unit (I will contact the rep in Las Vegas for a copy of the invoice) plus any charges to have it removed. If I do not get a response quickly, I will be looking for a local water softener company in Prescott Valley, and give them this "Hague" for their window display to warn everyone as what NOT to buy.

I really DO NOT expect a response because no response is obviously their way to handle problems. Please do yourself a favor and consider any and all brands before purchasing from "Hague". Hopefully this review will save you from the grief that I have experienced in dealing with this company(?). PS: I have contacted the BBB in Phoenix once before and I will be doing it again with a copy of this review.

The salesperson showed up about 45 mins late but was very nice. However, s/he did not know much about the product and pretty much was operating from a script and a binder book. S/he did test the hardness of our water and showed that the water contains chloride which was cool but somewhat obvious. But then s/he proceeded to tell us how having this system will save us on our water bill, cleaning products, detergents, coffee (really?) and used shady estimates to tell us how much we will save per month. Then s/he kept asking us "If I could tell you that you are pretty much getting this healthy water for free for the rest of your life, wouldn't you do? " (again, from the script). S/he also told us that we would be getting lifetime supply of soaps as long as we have this system. Lastly, we were told that this "free" system is $100 /month but it can be reduced to $80/month if we signed up today with 5 year contract. Typical high pressure sales tactic.

I am sure that this works on some poor elderly but they are asking you to commit to almost $5000 for a 5-year supply of clean water, made up cost savings of cleaning products and some soap. You can buy a top-of-the-line reverse osmosis system for your kitchen for about $600. Their tactics are absolutely insane and completely unethical. To top it all, s/he did even have the coupons that we were promised at the first place. She gave us some brochure about vacation packages that I am sure can be downloaded online. Very shady work from a very shady company. Stay away.

I tried to sell cheap but was told to sell for 5999 and install the next day. Then when you sign the financing papers it may be for a different deal than you were told. They switched one of my customers from the deal I promised to one that was low payments 1 year and nearly tripled after that because vws would get paid more. Can you trust a company like this? Don't take a chance! KEEP AWAY FROM THIS COMPANY!

Now they are not paying my last check more than a week overdue. Then they tell me they are going to hold $400 from that check because they claim I have keys to a car they were supposed to give me as a bonus. Don't work for them and don't buy from them. Call EcoWater or RainSoft and tell them you want a system for 4999 and negotiate. Don't take installation for at least 3 days and be sure they keep your original deal. Anyone but Valley! It seems like Hague does not care what their dealers do as long as they get sales for them.

My other main issue? You'd think that when you went to the trouble of setting an appointment in which both husband and wife were home.... that the salesman would actually SHOW UP! These salesmen pick and choose which appointments they will actually go out on based off of the people's income. I had a personal friend who I made an appointment for and he waited at home all afternoon and the guy never showed up to test his water or give him the demonstration. He actually wanted to buy a water filtration unit and would have bought one had the person showed.

Another way they are lacking in honesty is that they are supposed to be taking out certain coupons to these people. If I remember correctly it was something like $500 worth of restaurant coupons and a choice of two others. I would get calls back that the salesman forgot to bring their coupons out. Which was the whole point of the call. To let them know they had won a prize, one of three that they got to choose and since the guy would bring out the coupons to them he would do a free water test while he was there.

I haven't worked at Hague for years and years, but I've heard that some of the people that are managing that office now are not the most honest of people. The owner has prayer daily with his employees and says he is a Christian. I would hate to be anywhere near him when his judgment day comes as he gives the rest of us Christians a bad name. In closing, watch what you sign up for, do your homework on any company that you will have a long term relationship with, read the fine print, ask for references from other happy consumers/customers. If a company will lie about little stuff, they will lie about the big stuff.

In researching them, while the repairman was here, I found this site. We are also having problems with clogged faucets with black grit. Another post alerted me that it was resin in the Hague water softener. My advice is to look elsewhere for your water quality needs. Hague forces the consumer to use their high cost service people and will not provide parts for people who can maintain the system themselves. I would urge the consumer to do their research before committing to a Hague system.

My contact is Mrs. **. She explains to me that it seem normal for 8 years usage and she asks me whether I kept the resin/substance for double check. Of course I have not kept it. I was told to monitor this issue and call her again if the situation goes worse. On 14th November, around three weeks later, my wife told me the water flow of the faucet run slow again. With no surprise, I found a big accumulation of the resin in the aerator. I gathered the resin and drive to Home Comfort Center to report the issue. The service technician, Gary visited me on Monday 18 November 2013 to diagnose and reported that the membrane is broken and caused the leakage, repair service charge is $565. The unit is only been used for 8 years in 4 people family. And Gary said that the problem was not caused by misusage or overloaded and he ever seen that happened, is very weird. Did I buy a LEMON?

This deflective issue caused me a lot to fix - My Bosch washer service - $150 Replace all four fill valves of the toilet tank - $200 Home Comfort - Service cost $565. All the problems are caused by your product, and not even mention about the resin that leak out, will cause any danger in my family health. I reserve the right to claim .I request a reimbursement $915 from the manufacturer- Hague Water System Intentional. I filed a complaint to BBB of Central Ohio on Dec 4, 2013.

As stated in my previous response, the equipment has not been received by Hague Quality Water International, therefore it has not been inspected by Hague Quality Water International personnel to identify the cause of the defect. This is proper protocol and necessary so that an accurate conclusion can be reached as to what caused the malfunction. As a manufacturer, identifying the cause of a defect is a necessary and important procedure. There are many factors that affect the overall performance and longevity of a water treatment appliance. Not all equipment failures are caused by defects occurring in workmanship or materials or both. Once the equipment is received, it will be inspected and a conclusion will be reached."

On April 11, 2014, I got a confirmation from the Home Comfort Center that the deflective unit is shipped back to the Hague Quality Water International on their expense at the end of March. On May 13 2014, I got an email from Hague Quality Water International, "We are in receipt of your complaint number 9828036. In rereading the previous correspondence it is apparent that our response was not clear on our position. We did not sell our product directly to the complainant so the complaint should not be lodged against our company. Please transfer the complaint to whomever the complainant transacted business", and today I got email from BBB "Upon BBB's review of your original complaint against Hague Quality Water International, you have asked as a resolution that they reimburse you $915.00 which represents your out of pocket costs. Hague Quality Water International responded to your complaint in December 2013 stating that their limited warranty to the original owner of the equipment does not cover any service calls, labor costs or shipping costs. Based on the information provided by Hague Quality Water International, it appears your requested resolution is outside the scope of Hague Quality Water International's limited warranty."

I am very disappointed and hopefully somehow can get help on the issue. The membrane is broken is the fact and the resins are the evidence. That is no doubt about it. As a consumer, I don't need to know the reason why. The unit is only used for 8 years which is within the manufacturer 15 years warranty period. The failure reflects the quantity of the component and the design of the unit cannot tolerate under normal usage. I paid $915 to get this problem fixed .- for the details, please reference to the compliant email. The compensation I am now asking, is fair and reasonable. It is because as a manufacturer, Hague Quality Water International, should stand firm supporting and take the respond of the failure their products.

I objected that this should be a warranty visit and I shouldn't be liable for repairs to a new unit that had never functioned properly. He said that this was an issue between me and Fast Talker and he was only told to make a service call. I called Fast Talker and he said that this was not a warranty issue and he was not obliged to pay for the repairs. When I argued the point, he agreed to pay half. After a few weeks, I called again to ask where my money was and started to curse and said "F... Y.." over and over again. After several future attempts to get my money I gave up. I called the factory to complain and they did everything that they could to just get me to hang up. They did promise to have the regional sales manager call me about the abusive dealer but that never happened.

Now I have a new problem that seemed simple so I called the factory to ask for technical assistance. I asked a man only identified as Rick why my salt tank was filling with water. He said that he "didn't know" and these issues were handled through his dealer network. I explained that I had no desire to talk to any of the crooks he calls dealers. I asked how long he had been with the company and he said 25 years. Seeing that he worked for a company for 25 years that sells one product I felt it incredulous that he would have no knowledge of such a simple problem that they have seen tens of thousands of times.

Apparently, lying to customers is part of the Hague corporate culture. Just say, "I am not going to tell you because we want you to pay $300.00 to one of our worthless dealers to do a 15 minute job"? Part of the Hague marketing is a 25 Year LIMITED Warranty. I now see that this item that was featured on the home page is now buried under FAQ's. I think the limits include any problem the homeowner may experience. I am Sales Manager for a manufacturer whose products are also sold to homeowners. I spend my day talking to homeowners and dealers as well, answering their every question so that they will have the best buying experience possible.

When I called back they wanted my social security number supposedly to run a credit check. When I asked why they did that (everyone knows that every peek at your credit has possible negative consequences) they told me maybe they would run a background check. Okay which is it? I have never given out my SSN prior to employment. This feels very hinky almost like they were trying to find out if I can afford one of their extremely expensive systems. Potential candidates beware. It's never a good idea to hand out your SSN prior to either employment or a formal interview where legal documents are signed limiting the use of your SSN.