Hague Quality Water

Hague Quality Water Reviews

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Overall Rating2.1 out of 5
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About Hague Quality Water Reviews

Hague Quality Water

Hague Quality Water Reviews

ConsumerAffairs has collected 95 reviews and 40 ratings.

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Page 1 Reviews 0 - 10

Reviewed May 15, 2023

Please do not waste your money on this appliance. A normal water softener is around 600 to 1200 dollars. A good one. This one cost over 4k and is not worth it. The worst part is that only special dealers can work on these devices. In my area, there are only 1 dealer in the surrounding area. They charge a crazy amount, 400 plus, just to change the filters. Hague advertises 25 year warranty, but that is only for some parts. It does not include the digital controller. That is only 5 years.

Checkout the youtube review on these. It is not just me but many others are unhappy with a "Dealer only" purchase. In the future, for you to get his maintenance, you have to go through a dealer. Even if the fix is simple, if you want to use the warranty, you have to go through a dealer. The dealer switch out a control board for me.. Took like 5 mins and the board was not in warranty any longer. Total cost 450 bucks. Half the cost of a Newer, nicer water softener. Nope, I would not waste my money or time on these Dealer only set ups. Get a normal one and get it installed or install it yourself.

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Reviewed March 29, 2023

I purchased my softener in 2011. The water in my area is awful. I believed I was getting a top of the line item. After having it for so many years, I learned that the service technician has been setting my system incorrectly, and that they installed incorrectly. It affected my water heater. I questioned the technician about why it happened, no response, just changed the subject. I believed in the product and its service, I know better now.

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    Reviewed March 23, 2023

    I have a Haque Watermax system and I live in Las Vegas. Worked great until it didn't. They do NOT have any dealers in Las Vegas, where our water is horrid, and basically cannot help if your system is down. I keep calling other companies and all they want to do is sell me another system. Guess that is the best option at this point, since Hague is useless if they aren't in your area.

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    Reviewed Jan. 27, 2023

    I purchased a whole-home system through an authorized dealer in 1918. The system works very well. The two controllers (ST-200) began to fail in 2022, then got to a point that by Jan 2023 some of the programmable functions were not accessible. The original dealer is no longer authorized by Hague but quoted me $500 for each controller. The nearest dealer will not come out, I am too far away. I emailed Hague and they called me back. Bottom line, I am getting two new controllers AND Jason will walk me through setting them up. The factory came through!! I cannot laud them enough.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Oct. 4, 2021

    This product is fine. The water softener softens the water, the filters do their jobs, the program backwashes the filters as needed. Our discontent stems from the people and communication we received. Specifically, that two of the three different people we spoke to were deceptive. The salesman spoke at length about whole-house systems and bottled-quality water, never mentioning that the whole house system does not produce bottled quality water, or that the R-O filter that makes bottled quality water is only on one, separately installed, dedicated faucet. The installer explained this when he installed two separate systems, and we very nearly cancelled right then and there. But we stuck with it because the installer was professional and did his work quickly.

    The man who came out to check the work and installation seemed helpful and caring. He spoke to us about financing, and the ways he could save us money by cancelling our service contract and having us pay for the unit directly. He made a point to say that it would stop us from paying for the unit more than once. I have the paper where he explained how the service contract costs people too much money over time. He acted like he cared that we are a young couple with a future and family ahead of us. He actually said this. And then he put us in a financing contract which will have us pay ~$5,000 more than the price of the unit before the end. He wrote down an interest rate, telling us that would be applied if we missed payments, and instead it was applied on day one.

    Now they will not acknowledge the agreement that was made at our kitchen table, an agreement we shook on, and are stating they would never have said it in the first place. And because we have no written proof of what was said at our kitchen table, we are now beyond any time we could have cancelled. We are stuck, and will be legally required to pay ~$5,000 more than what we were told. This company has swindled us out of ~$5,000, for a product that is not what was initially described, and is easily acquired from elsewhere.

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    Hague Quality Water
    Response from Hague Quality Water

    Hi Heather, thank you for your feedback. We take a lot of pride in the products we manufacture and are happy that you decided to continue with the investment to get high quality water for your home, despite the upfront confusion. We distribute our products through independent dealers across the country who are free to present the consultation anyway they choose, and even if they call themselves "Hague Quality Water" in your area, their tactics do not necessarily represent us as the manufacturer.

    Reviewed March 31, 2021

    I carried fresh water from an Air Force base for 3yrs 1990-1993 in Greece because the water was so contaminated off base you couldn't drink or even brush your teeth with it. When I got back to Kansas City area I found the best damn whole house water purification system that I could and that was through Hague Quality Water in 1994. I just had a new system installed after 26+ years and continue to enjoy Hague Quality water, I even got the new 5 stage RO system, best fresh tasting clean water.??? Thanks ???? Hague Quality water???? Here's to another 26yrs...Mark **

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    Hague Quality Water
    Response from Hague Quality Water

    Thank you for the kind words and letting us be a part of your home, Mark! We appreciate your continued dedication to Hague products. We take great pride in developing not only a efficient systems that provide the highest quality of water, but also ones that stand the test of time.

    Reviewed March 31, 2020

    I entered a drawing at a concert, expecting it to be just a marketing tactic but taking a chance, and of course that's all it was. No big deal, though, I'm interested in getting a water softener/filter system for my house. They tell me I won a free vacation (which is sketchy **, you pick 3 different dates in the future in 3 different places and wait to see which (if any) they get for you, so you're stuck with last-minute airfare so you can stay in a cheap timeshare-style condo), then schedule for someone to come test my water and drop off the voucher. The woman who came to my house was nice, but it took 3 friggin hours to get her to leave. I told her flat out after about an hour and a half that if she didn't stop her spiel she'd lose the sale, and she just plowed on through. She said her boss would be mad if she didn't go through it all.

    When a customer tells you "I'm ready to buy, just wrap this up" don't spend another hour and a half trying to convince them they might save money if they buy. From minute 1 all I needed to see was some details on the filtering/softening system and the cost, because I already knew I wanted a system like that. Instead I spent three hours standing in my kitchen listening to her drone on and on about how much chlorine is in my water and how "That's what the ** used to kill the jews!". And how much money I could save if I used their concentrated soaps and detergents instead of store-bought stuff that's 99% water softeners that I won't need if I buy the system.. blah blah blah.

    Then once she finally left I started getting bombarded with calls and emails from their office about how I just need to sacrifice x number of friends to their marketing torture to get my own free toaster or whatever. The sad part is I still want their product or one similar, but their marketing is just so MLM-ish, aggressive, scammy, and scummy.

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    Reviewed Feb. 28, 2020

    BUYER BEWARE! First off, these systems have a 25 yr warranty, and throughout the 14 months I have owned my system, I have needed service twice. Second, supposed to be a 25 yr warranty, but only through your local Hague dealer. Say your local dealer closes its doors, like ours did, Hague HQ will do ABSOLUTELY NOTHING for the customer! I explained the situation twice, all I was told was to contact my local dealer. I firmly regret going with this system, I am telling you, unless you're extremely confident in your local dealer, DO NOT BUY A HAGUE SYSTEM!!!

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    Reviewed Feb. 4, 2020

    Sales person came to house to "do a free water test". Wound up being a sales pitch that we did not want or need. I can see how they can put fear into the minds of people who do not know any better and sell them something they do not need. I also suspect many of the 5 star reviews on this site were made by people with a vested interest in this company's making money. They basically told us "people have died from bad water and you may be next based on what we are seeing here at your tap".

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    Reviewed Sept. 4, 2019

    My controller went bad, I contacted the company. Everyone I have dealt with in this company is rude. Still do not have a replacement controller. @5 year warranty is worthless. People in this industry are crooks.

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    Hague Quality Water Company Information

    Company Name:
    Hague Quality Water International
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