Hague Quality Water
Keep an eye on your inbox, the lastest consumer news is on it's way!
A link has directed you to this review. Its location on this page may change next time you visit.
My complaint is about abusive Hague Quality Water International company business model, not restricted to just one individual water softener unit not working properly or occasional customer service issue. It is about the Hague warranty policy (25-year limited warranty that expires after 10 years and will not be honored for any reason after 10 years) and second about the predatory/dishonest business practices of Hague Florida dealers that are tolerated/encouraged by Hague Quality Water International to deceive and defraud/scam customers with royal service fees and overinflated parts prices, after they improperly install water softeners in wrong location in violation of county electrical and plumbing code.
In 2004 Margaret ** an older retired nun (with Alzheimer) living alone in her home in ** was tricked/scammed by a Dealer for HAGUE water softener company (Sayler’s Suncoast Water 3851 62nd Ave N, Suite F, Pinellas Park, FL 33781, Phone: 727-526-1151 Email: firstname.lastname@example.org) to buy and install a water softener Hague Watermax on her property. They convinced her that city water is badly "contaminated" and she needs that softener to "clean" the water. The installation was never finished.
Margaret was not able to fight the Hague dealer and soon after she permanently moved to a nursing home and her house was empty until 2014 when I bought it. Taking advantage of her age and inability to make rational decisions, Sayler’s Suncoast Water charged her about $6000, but did a mockery of installation, they improperly installed the water softener in the wrong location in violation of county electrical and plumbing code as well in violation the Hague installation manual:
It was placed outside unprotected from sun/rain/wind. (The Hague manual say on pg 10": H. For outside installations, the appliance should be enclosed so it is protected from the weather.") The drain tube was hanging unsupported, draining water in the flower bed outside?, not connected to a drain as specified by installation instructions in the manual and in violation of county plumbing codes. Hague installation manual say pg 8: "Drain the appliance to an appropriate drain, such as a floor drain or washer drain that will comply with all local and state plumbing codes." (see picture)
The power source was not available nearby, and Hague never bother to install an outside plug as electrical code requires, so the transformer was recklessly plugged inside the bedroom, 10 ft away, hanging with unprotected exposed wire connectors passing through a open window (see pictures) This is a gross County electrical code violation. In order to pass house inspection In 2014, when I bought the house I had to hire an electrician to install an outside outlet. (see attached home inspection report)
After I moved into the house in an effort to make the softener to work, in December 2018, I contacted by phone the above dealer about the Hague Watermax system control displays "Clock chip fail" (6 button control). They said It needs replacement. The manual recommended controller part #54012 or #54050 is not available from the Hague dealers anymore and they try to sell me the new/updated ST-200 Smart Touch Control = $362 (uninstalled). Why the old controllers are not made anymore? Are they recalled as defective? They refused to replace it citing warranty limitations ignoring the fact that due improper installation in wet conditions unprotected, caused the controller to fail prematurely before the 25 years expected warranty.
If Sayler’s Suncoast Water would have had installed the unit correctly and protected the power source and controller from weather, probably it would not fail that soon since it is warranted 25 years. The owner manual shows on pg. 2 (see attached) that even the warranty for this softener is 25 years, it expire after 10 years when the customer has to pay 100% repair cost. How is legally possible a 25 years warranty to expire in 10 years? Why Hague discontinue parts after 14 years when the warranty is 25 years? They have an obligation to supply same parts # for the units sold/installed at least for the duration of the warranty.
I contacted Hague customer service (Eric ** Technical Manager Hague Quality Water International), sent him pictures of the unit and he agreed that there is an installation issue and advised me to contact the dealer who did it. But Sayler’s Suncoast Water has no interest to solve the problem they created, (email from Alan Sayler, President of Sayler's Suncoast Water) and to add insult to injury he suggested that the previous owner or me changed the unit location? This is incredible deceiving strategy to make customer responsible for their sloppy work. I contacted the neighbor that cared for Margaret and he confirmed the unit was in the same place from the beginning and placed on the same original concrete slab Hague dealer provided.
In conclusion Hague delegated the dealer to solve the faulty installation problem but the dealer refused and blame it on Hague 25 years warrantee policy that expired after 10 years! Problem solved. To test the Florida dealer Hague policy, I called 3 different Hague independent dealers in central Florida and all of them asked different prices over $300 for the controller but Sayler’s Suncoast Water was the most (unjustified) expensive and the only one that wants additional programming and installation fees? All others included programming and installation in the price. There is no consistent policy of Hague dealer part prices structure of what and how much the Hague dealer can overcharge a customer as long the Hague is paid.
The only interest Alan has lie about installation (says I moved the softener and altered the perfect initial installation) is to overcharge me exorbitant service fees starting with the time they wake up in the morning ($90.00 for a service call for the first 30 minutes and then $20.00 for each quarter hour after that, plus parts). This is a doctor or lawyer fee not an appliance technician fee. Incredibly they want to charge me this rip-off service fee to come to my house only to "evaluate" their own butchered installation they did in 2004 not to fix it. Does not even crossed their mind that they are responsible for this bad code violation installation also their own company installation guide.
Hague cannot claim any protection from the Warranty conditions due to improper installation. When Hague install it wrong Hague violated its own installation rules -so Hague lost any right to apply warranty limitation to this unit. Warranty limitations does not apply to faulty installation -inside 25 years there is no time limitation for problems generated by improper installation. Only if Hague followed its own installation rules, then Hague had the right to apply to me Hague warranty conditions. Since Hague violated company installation conditions the Hague co. and dealer are not protected by warranty limitation (owner or time) anymore.
In this conditions I don't feel is my responsibility to pay 100% cost of the new controller after 14 years. I request Hague dealer Sayler’s Suncoast Water to fix the softener unit. Since the unit is my house now, and I own the damaged softener. It is irrelevant who was the original owner. This is not only about Hague warranty, but about damaged softener by Hague negligence. Since the softener is permanently attached to my house plumbing system and it cannot be removed without professional assistance, it presents a hazard for fire/flood liability.
A normal company should be concerned about their dealer's gross installation policy violations and they may want to correct it, as it affects the product's reputation. This is about professional integrity and public image. Hague does not care about all this. All they want is to milk more money from a victimized customer without fixing anything. I filed formal complaint with BBB and Consumer Protection Agency in an effort Hague will be forced to act professional and accepts responsibility for their damage or mistakes. They ignore it, and never responded to their official requests. I certainly hope that FL Attorney General’s Office will investigate and not tolerate Hague Quality Water International abusive business practice to senior citizens.
The HQH branch in Susquehanna Valley, Pa. 1(717)-627-2743 has the worst customer service, that I have ever had to deal with. They don't show up when they have a appointment, and when you call there is no one to answer the phone. I finally got a hold of someone 3 days later and they told me the tech called out. (LIE.) As she keeps talking in circles she said the techs van broke down (LIE.) then she goes on to say the tech called me (LIE.) and then she said our phones were down that's why she did not call me. (ALL LIES.) The whole time I was on the phone with this lady, I had to listen to the guy in the background telling her the lies to tell me. With the technology today people still can't be honest. The phones are down? Use a cell phone. The tech called out? Call the customer. The van broke down? CALL THE CUSTOMER and let them know so they are not waiting around all day for you. I know you don't care.
I've had my system only 2 years and the tank needs replaced. The whole system cost is around $6,000. The representative told me yesterday that the cost will be $200 service fee to replace the tank even though it's still under warranty. Today I'm told that they want $450 to replace it. This is the biggest rip-off EVER. I wish that I never ever heard of Hague. Totally not fair! Since I've had this system I've had an increase in my water bill because of water leaks, also mold from the water leaks in my garage. This is the worst investment EVER!
A few months ago my husband scheduled an appointment with Hague to do a water testing. I was not at all interested, I was just starting home from work and my kids needed dinner. My husband convinced me to listen so I did. Our sales rep/water consultant was Jonathan ** and he was very personable, informative and knew his product. After learning just how grungy our water really is and saw how it took a stain out of our carpet with water alone we bought into the system.
So far we are impressed. Skin and hair are more soft than before and my daughter who didn't know about the system noticed the water tasted better. It's pretty expensive but hey clean water is unfortunately something you have to pay for nowadays. Lastly I would like to say Jonathan is such a good person. He apologized several times for interrupting family dinner. An honorable personality goes a long way when you want to be known as a reputable water consultant and salesperson.
We were so tired of living in the "nasty" Phoenix water, our water rep "Brandon" was professional, knowledgeable, and very passionate about what he does. After going through our water test, and going through the equipment we decided to go with the Hague WaterMax, and we are extremely HAPPY! Water feels awesome on our skin, R/O water tastes great at the sink! We have grandkids with sensitive skin, and we are seeing notable improvements with their skin. Laundry smells better, little to no spots on glass shower doors (making cleaning so much easier). Overall we are very happy we made the investment to protect our family and home!
- 1,422,239 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
I'm sitting here stunned after reading these comments! I am so glad I found this site before purchasing this unit. We just purchased our home in AZ and the company called making it sound like they were calling to simply check our water for us as new residents. The woman said that the rep will check for lead, cadmium, lead, hard water, arsenic, etc. I thought that the company worked for the city or something. The man showed up and did a hard water and chlorine test - I could tell you we had extremely hard water and chlorine myself without having a test run so it was a complete waste of my time. I inquired if he was going to measure for lead, mercury, arsenic, etc and he said he'd have to send off to a lab for that - misleading info from my original conversation with their customer service rep.
Anyway, we proceeded to sit at the kitchen table where he showed me the system costing $8000! But then did the normal sales pitch and draw a line through the $8000 and wrote $7200... then another line through that to say if I purchased today it would go to $6500... I asked for literature and his card so I could do my research. He didn't have any literature and I felt like I was back in 1980 with a guy showing up at my door to steal my money while installing windows I didn't need.
I know we have a water issue and the frustrating thing is that we need a system installed on our house and under our sink. Currently, we're using AquaTru - which is wonderful, but it is expensive. The company has been wonderful and has replaced the base a few times for us at no cost, but we've paid $25 for shipping. Needing a whole home system is different - what other options are there because I certainly don't want to give my money to a company with reviews like I'm reading today.
Here's where I'm concerned: Dawn called back to "seal the deal". I expressed that I was lied to about the water test and they wasted an hour of my time because I could have told them my water was hard already - and I didn't get a print out with all the numbers on it like the customer service person said I would. Dawn has been extremely nice and apologized for the miscommunication. She also further discounted the unit to now $5000. I told her I needed to speak with my husband, which I did. Dawn called back the following day and told me she ran my story by the boss who told her to further discount the unit to $4200.
So, she has been calling as scheduled ever since then. We're trying to make this decision and need a clear mind. I feel their website is good, but after reading these remarks, I'm worried now. I'm not going to go through with this purchase now because I can't risk the loss of funds and potential frustrations with a system that may fail since it seems so many of you have experienced that. Thank you for your details and for sharing your stories!
I was shopping in the Fredericksburg, VA area for a water filtration system. I did the typical 3 bids before buying to make sure I was informed and educated before making a big decision on my family's water. The first 2 better known companies came in and just pitched a price and did not seem interested in me or my family but I still went ahead with the third company and oh boy am I glad I did! Mr. Jeff ** (he insist we call him by first name, OK Jeff) was incredible! He took the time to talk to me, my husband and my 3 children, found out our needs and did a full demo on their product. I learned so much about my water (in terms we all understood) and was super impressed! His price was a little higher than the others but the Great always cost more!
Our installation was a breeze and his head installer Lee was great! Jeff came back after the install to make sure everything was great and even tested our water to make sure of the clean water quality! He didn't need to even do that because I noticed the change almost immediately after the install. My hair is shiny, my skin is soft and my kids are asking to drink more water. (OH YES!) Thank you Virginia Environmental Resources for being a class act and all you guys get an A+++ from us!
Had my system for over 10 years. It is still under dealer and manufacturer warranty (25 years.) Cant beat that. I would not use any other water than filtered and Hague makes great products that I will always trust because I know what values are important for the company. I would definitely recommend to all my friends as I have in the past.
We have owned a Hague Reverse Osmosis Unit for about 14 years. They just came out to replace all my filters today. I can't say enough good things about the unit and their service. They are wonderful, very knowledgeable about their filters and what they can do about the quality of water you consume every day. I appreciate a company that can go the extra mile and give you quality service and help you out. Thank you Hague.
I would recommend this company to anyone who is trying to improve the quality of their water. I love my system! My water feels soft, and tastes great. They have great customer service. Randy installed my equipment, and he was professional and knowledgeable.
We have had Hague Water of Maryland install water treatment installed in 3 of our homes over the past 16 years, Hague has always been very prompt and professional. We have seldom required service, but when we do the service staff is helpful and quick to respond. I would strongly recommend Hague Water of Maryland.
We've had a Hague Maximizer for about 10 years. Customarily, I would add a bag or two of salt to the salt tank every three months, or so. For the past two years, the water has not passed through the salt tank. The level of the salt doesn't diminish. This is true, whether I use pellets or crystals. The company that installed the system and has serviced it every year insists the system is working, because the water isn't hard. This does not make sense to me. Why would the engineer provide for a salt tank if it wasn't needed? I have not been given an acceptable answer by Hague or the installer/servicer. Incidentally, the issue is not clumping. I've stirred the salt with a length of re-bar to no effect. Very frustrating.
Let me first say the techs that installed the system did an awesome job, very neat and clean and professional. That's where it STOPS. If you have any trouble with anything, calling them is a waste of time!!! They act like you are bothering them when you call. They also don't return calls. After they get your money that's it!!! I would have never used this company if I had known about their poor service.
I purchased a Watermax whole house water softener and under sink reverse osmosis from Hague dealer, Blue Ribbon Water Technology. I recently moved from NY and found the water in Florida smelled and tasted very bad. The technician that came out to my house to test the water was a pleasure to deal with and I have since recommended him to several of my friends and co-workers. I thought at first that the unit was a little bit on the expensive side ($5995), but after considering the savings in bottled water expense and soap and cleaning products, plus filters etc., it actually saved us enough money where it was not another bill.
My wife is thrilled at how great the soap package that we received worked and she is always telling me how great her skin feels and looks. (She has a slight case of eczema). I came here to give a testimonial because our technician, Kester asked for some feedback. I also am very sad that some people gave bad reviews. I cannot speak for all Hague dealerships, but BLUE RIBBON WATER TECHNOLOGY has promised good but delivered great in my opinion.
Last year we determined that the old water system was not doing to job. It was a mess. The company was out on a weekly basis to make the unit work or try to work. I had this unit for about 20 years and had a service contract that I paid monthly. The contract was great and covered everything including the salt delivery and installation. Well one day the unit crapped out. And don't you know the same day got a flyer from Hague in the mail. Contacted them. They came right out, had a new Hague installed and seemed to do the job. For the first time in years we could drink the water. That is the end of the four star.
As I stated we had a service contract with the other company and when I bought one with Hague I assumed it would be as good as the one from Culligan. Not so. We are getting up in years and were looking for not only a good product but help with the monthly maintenance and care. The contract that I got from Hague is a "you want what"? We pay about three time the amount for the salt, have a personality conflict with each delivery and it goes on. A good unit it is but the company and the service stinks and I don't recommend it for that reason. If I have to call them I know it will be expensive and there will be words with the person that is sent. The dealer is out of Groveport, Ohio and I am in Pickerington, Ohio and I don't care who knows it.
The unit is good the service and company is not compatible with, I would say, most people. I am actively looking to replace this unit to get the piece of mind that it will be taken care of without wondering about it and what it will cost to fix it. That's my soap box. Product OK, company crap. Oh yes, the contract included a water test. I ask for one. The tech said, "It's OK" and got into the truck and left. What's OK? That's what I paid 330 for. Their field people need monkey but powder for their chapped ass.
Okay to start, I signed up for a raffle that I did not know was part of a pushy sales agenda. A few days after the raffle, I get a call from Hague asking if I had signed up. I said yes and they said that while I did not win the raffle I had won a $250 shopping voucher if I would only agree to hear a water treatment sales pitch. I scheduled to time and a woman showed up and did a 2 hour demonstration. Now I know the water where I live is terrible, I had planned to buy a system before all this. So after the pitch I agree and get the small print that the unit is leased and they give you some soaps and detergents that are supposed to last 5 years (yeah). I reluctantly agree and they schedule the install. The install went fairly smooth and I asked about the voucher for $250 and the installer told me to call the demonstrator (I did, left a message, never called back).
They completed the install and said in 2 weeks the demonstrator would return to test the water again to prove it works. Fast forward 2 weeks, the lady comes back at which time I remind her I never received my free gift. She said she would take it up with home office. After the test to show it was working the next pitch started and she said they were offering a special that I could buy the system for 7k and no longer have to lease it. I agreed but told her we would be moving in the future and she said it comes with one free move (this is where it gets fun). System purchased never got the FREE gift lol and then we bought a new house not 10 minutes from where we lived. I called Hague to schedule the move on a Monday. They said I would hear something in 2 days. Friday I called back and asked for an update and was told I would hear something for sure Monday.
No Monday call again. Now our old house had sold and the closing was Thursday. I was getting nervous so I called on Tuesday and asked to speak to the person in charge of service. She said that the move would be scheduled for Friday (after closing date). I cleared it with the new owner and then the service lady started to tell me the charge for moving it and that they would only disconnect and connect not actually move it or assist with loading it. I mentioned that I was supposed to get a free move and she said if it is not in paper it did not happen (very professional). Fine. I was not going to lose the system. I agreed to pay it. The service tech showed up late and would not assist my wife at all. This unit is heavy and located in a basement.
My wife had to call me in from work. I went to the house, removed the unit, told the service tech to figure what we owed him for disconnect so I could pay him and he could leave. He asked if I wanted him to hook it up and I said no because if I was carrying it into the house myself then I could surely hook it up myself. This company makes lofty promises and pushes sale only to totally disregard you after getting your money. Oh and the free soap and detergent are complete junk. I think $1 detergent would work better, so back to Tide I go.
I have been selling and servicing Hague WaterMax products for over 25 years. My Better Business Bureau rating is an A+ in Fresno California. Contractor's license **. I currently live in the Tahoe area and continue to service the hundreds of Hague products I have installed from here to Fresno California. I recently had a customer tell me he was reading negative reviews, something I really never explored before believe it or not. After reading the reviews I thought I would make a comment or two.
I hate this industry! The reason is because of the marketing. I hate that people go to home shows to sign up for a "free gift" and have an unsolicited phone call. I hate the commission sales process. There are a lot of good commission sales people but you find many to be concerned more about their Commission than the customers needs. I hate the way dealers are allowed to sell the product for as much as they can get! The higher the price the greater the commission. This leads to an over exaggeration of the water quality and product benefits.
This industry was birthed out of the old solar water heater business in the 80's which came from the old insulation business in the 70's. The marketing and sales techniques have been handed down from generation to generation. This is so unfortunate because products manufactured by Hague, Rainsoft, Kinetico and Culligan are wonderful and provide a lifetime of fantastic benefits. Like many marketing companies they are here today and gone tomorrow. Like many sales people, they are more concerned about selling you the product and forget about quality service. So, when I read these reviews I hear that people are offended about the scam techniques, overpricing and the lack of support. For that I apologize on behalf of this industry.
If anybody is looking for a Hague product, know this. There is not a better product to filter and soften your water manufactured in the world today! But, like any product, it is as only good as the person selling it to you. My advice is not to find the best product but the best person! Do your research on the product not customer reviews. Do your research on the person selling the product. If they do not have a contractor's license specializing in water conditioning and a good rating with the Better Business Bureau as well as references, buyer beware. There's been over 3 million Hague Watermax systems installed worldwide - please take that into consideration.
The only people who write reviews are those who had bad experiences. Filter out the bad experiences. What I mean by that is...how many of these complaints are talking about a company or a salesperson or a process and how many are talking about the product performance? If you can match a great company with this great product you have the best experience in the world!
I wish there was an option for negative stars. Stay far away from this company. No wonder there are so many bad reviews; this company, in my opinion, is pushy, rude, and unprofessional. I wish I would have known that signing up for a free gift at a trade show would lead to days of hell afterward. After signing up to get a free water filter I received a call telling me that someone would hand deliver the filter. Awesome! No problem. They also stated I would have to have my water tested to be given the free gift. Have at it.
We scheduled a time for someone to drop off the filter. At no point in our conversation did they say anything about a 2 hour sales pitch and that the "water test" was actually an hour demonstration of how terrible and toxic (my word) my water is. It's hard and treated with chemicals like most municipal water supplies. Fast forward through the long and excruciating sales pitch; that included forceful phrased questions, stories about the salesman's boss that were not relatable to the average consumer, and terrible jokes and one liner's that made no sense. All written script in a larger than life binder (3 inches at least) that took me back to the early 2000's. Powerpoint pages printed out shoved sloppily into aged and wrinkled sleeve protectors. You would think that a company that claims to be debt free and doing so well could afford to upgrade their presentation media so to not look like a fly by night band of gypsy scammers.
I will state that the salesman was polite and nice for most of the pitch until he heard a polite no but in more pleasant words. Also anytime the math he used to calculate water, energy, coffee, maintenance, clothing savings was questioned he would get defensive. Or when alternative solutions to problems hard water causes were brought up. Also was defensive when we told him we had other priorities as far as home improvement before buying a $5999 water softener system.
After a few minutes of awkward tense silence while he was packing up his equipment I had to turn the situation back into a pleasant moment by asking about his background and family. I felt that if I didn't jump in and turn the mood to cheery he would have flipped for not buying the system. I apologized for the time wasted because I felt like he was sent to our home and told that we were going to buy this system. Like no one informed him we were a lead picked up that expressed no interest whatsoever in their product. I did get the free water filter.
Moving on to the follow-up call I received the day after, which is the sole reason I decided to leave a review. Call on my cell phone from a private number, no name given when I answered the phone. A lady asked to speak to (someone other than me). I told her this wasn't their phone. She asked if she called (recited my phone number). I told her yes. She asked if Hague had been at my house and I told her yes. She then asked if I was the homeowner and I told her yes. She asked if the salesman did a "good job" which I replied yes. She asked why I didn't buy the system to which I replied that it's too expensive and also added that I read reviews after the salesman left and am not interested.
Defensively she told me the company was 50 years old and had 13,000 customers and that you get bad reviews with every company. (More than most of the reviews were bad AND 13,000 isn't anything to write home about in my opinion.) I simply stated OK. She went on to tell me in a snarky voice that I should have told her I knew who she was asking for (when I first answered the phone). I tried to defend myself to tell her that she didn't ask if I knew him plus he has nothing to do with the business between myself and Hague. He was just present in the house when they came by but she hung up on me. Here we are. This is all my opinion, take it or leave it. Thanks Hague for the free water filter; I wish I would have known the "price" I would have to pay to get it.
(I do have to point out that this review is not meant to reflect poorly on the man that came to my house. Overall he was pleasant and just doing his job. That's just it though, Hague trained him to do and say everything. This is the company's bad practices and not his. I hope he finds something better and more deserving of his time and effort.)
A couple of weeks ago I was contacted by Virginia Environmental Resources (Hague Water) about getting my water tested. I had always noticed extra bleachy smell to it. It left my skin feeling dried out and itchy. I had a water consultant come to my home and do a water testing show, that blew my mind! I purchased the WaterMaxx and RO from Hague Water and it has been the best decision of my life! My hair is clean and shiny, my skin is soft and not itchy anymore. To top it all off, I had stomach problems ever since I moved here and I just thought it was me getting older but they have ceased and I feel so much better! Thanks Virginia Environmental Resources for making the quality of my life so much better!
These people harassed me over the phone, told me I won a prize then refused to give it to me! Sherry and Shane are both scammers. Don't buy anything or take the time to listen/talk to this company, it is a waste of time! I'm reporting them to the Better Business Bureau next.
Flood under sink and kitchen floor from the water max r o system. 4 floods and would not replace the unit or fix it. So my wife said "take it out for we will have water damage to our home." West Liberty Ohio is the Hague water conditioning business.
Had whole house system installed on 4/7/2005, was supposed to see money savings on plumbing maintenance and water using appliances, electricity, gas, clothing, cleaning products Etc. No savings noted. System seemed to function well until 7/14/2009 when tank leaked and flooded basement, tank replaced 8/6/2009. Tank leaked flooded basement again 10/2012, another tank replacement on 10/22/2012. Tank leaked and flooded basement again 8/28/2015. By-pass valve not operational. Had to hire plumber to bypass Hague system to have water in home. Had huge water bill, damaged furniture and rugs...
The last tank did not even last 3 years. Spoke with service manager (Amy I think). She stated since I did not get a carbon change every year they would not honor my 25 year limited warranty. When I bought the system there was no mention of required carbon change. She stated she sent me an email stating they changed their warranty. I do not think it is legal to change a warranty several years down the road. I have lost all faith in their product and do not want another ticking time water bomb in my basement. I would like them to come take this unit out of my home and refund part of my money. They said no. I will contacting the attorney general about their defective and deceptive practices.
After reading all the negative reviews, I had to post that we've had nothing but a good experience with them. We had a rental unit from another water company that was installed by the previous owner. However we had the water tested and it was disgusting how little the rental unit did. We went from paying $50/MO indefinitely for a rental to owning for $70/mo although we will be paying it off rather than doing the payment plan. Before discussing prices of units with Hague we asked the rental company (who only rents them) about pricing for units to own. Hague was within the range we were told so there's no disappointment there on pricing like so many of the complaints. We had one hiccup (they were to return the system to the rental for us) which was resolved the same day it was brought to their attention. I've never had better water and would highly recommend them to anyone in our area.
This job's pay is advertised as a 2-3,000 dollar a month salary. This a blatant lie. The job is entirely commission, which isn't such a bad thing if you are a good salesperson; I had never done the job before, and to be honest, I sucked at it. That's not what makes me angry though. What makes me angry is the fact that I spent an entire month and a half of my time with this company and I made a grand total of 600 dollars. That's right. That would have been awful, but the reality of the situation is that during that month and a half, I traveled 5,365 miles. My car gets 25 miles to the gallon. This means that in the course of my time with the company, I spent 536 dollars (and I'm rounding down here) just on gas. So, I made 34 dollars gross. This is a door to door company, no different than Kirby. Their ethics are just on the right side of legal, but way on the wrong side of moral.
This company has such a high turnover rate, that one of the main ways that they create revenue is to hire on more people, teach them the presentation, and then have them practice on people close. This means that they are preying on both you, and the people you're close to. You won't figure this out until way later because the guy you work for is, quite honestly, an amazing salesman. I won't lie, this man did a number on me. He had me believing I should work 16 hour days and receive no pay because "risk pays better than security". And you know what? For him it did. He got really good at selling the product and became very successful. But honestly, I think he had to get rid of his conscience to do it. In short, this company lies to its customers and its employees. It pulls the wool over your eyes and gets you to do things that may be unethical. If you get a call from this company, run away.
I purchased a Hague whole house system in 1999 from an out of area agent to service my well and water storage needs. This system made sense, because it was a whole house filter, and we didn't want to use chlorine for sanitation, and most filters did at that time. The dealer was slick, promising the world. It didn't appear as though he'd ever dealt with a well before, and he certainly didn't know what issues he was dealing with in our water quality. He made promises of clean, clear water from every spigot, which have only been realized at the RO spigot of the kitchen sink. I have sulfides in my water, which are easy to eliminate, but there were also tannins.
For the call back to address why my water still didn't look clean and clear, the dealer stated that he never said I'd have clean and clear water, just soft water. I never had a hardness issue to begin with, so that was a ridiculous claim. We bickered back and forth for several weeks, and in the end I just gave up. Fast forward to the last few years, and an area dealer has opened up shop. The problem, getting the guy to commit to an appointment, and then follow through. He's really nice, and seems to know his equipment, but what good is that when you can't get him to actually come out and service the stuff? Overall, I'd say save your money, get a less costly unit for soft water (if necessary), and buy a separate filtration system if you need it. The product isn't all that bad, but the customer service is horrible.
I bought a new Model: 63BAQ, 60 Series, when I moved from Henderson, NV to Prescott Valley, AZ., in June of 2013. I finally got it installed on January 17, 2014. Most installations go to a pre-installed drain adjacent to a standard washing machine drain, however, mine drains into a stationary tub when it back flushes. As soon as it was installed, the installer noticed "Purple Beads" in the stationary tub. I called the local rep in Phoenix who told me that whatever was causing this was my fault. Soon after, this representative quit, went out of business, or whatever, and I started contacting the Area Supervisor, Mr. ** trying to get someone to service my unit.
I was told to find a local plumber and ** would have him work with the Tech Department to get this resolved. As usual, since the local plumbers did not install the unit and had never worked on a "Hague" I could not find anyone who would touch it. On April 1, 2015, I again contacted Mr. ** at which time he informed me that he had a new tech (**) and gave me a phone number to contact this individual. When I contacted Mr. ** on the morning of April 1, he told me since I was getting "Purple Beads" it sounded as though the unit was incorrectly installed and it would be at my expense to have the unit properly installed.
When I told Mr. ** that the unit had not been serviced in 2 years and that unit had developed a second back rinse cycle at 2 am on Wednesdays on its own, I was told that he would have to charge me to look at the unit but since he was in Phoenix and he did not want to travel the 96 miles to look at it. My wife went to "Hague's" website and we received an automated response that "A representative will be in touch with you soon." That hasn't happened either. Their customer service is as troublesome as their product. After all of this all I want is for Hague to do now is buy back the unit (I will contact the rep in Las Vegas for a copy of the invoice) plus any charges to have it removed. If I do not get a response quickly, I will be looking for a local water softener company in Prescott Valley, and give them this "Hague" for their window display to warn everyone as what NOT to buy.
I really DO NOT expect a response because no response is obviously their way to handle problems. Please do yourself a favor and consider any and all brands before purchasing from "Hague". Hopefully this review will save you from the grief that I have experienced in dealing with this company(?). PS: I have contacted the BBB in Phoenix once before and I will be doing it again with a copy of this review.
Full disclosure: we don't own this system so this review is not about the product but rather about the company's marketing and sales tactics. My wife filled out some raffle for a mini-bike in a grocery store (against my better judgement) and we received a call telling us that we did not win the bike but we "won" a choice of either restaurant or vacation coupons. To deliver it, they would visit us at home and give us samples of water purifiers. It sounded fishy but we agreed to an appointment.
The salesperson showed up about 45 mins late but was very nice. However, s/he did not know much about the product and pretty much was operating from a script and a binder book. S/he did test the hardness of our water and showed that the water contains chloride which was cool but somewhat obvious. But then s/he proceeded to tell us how having this system will save us on our water bill, cleaning products, detergents, coffee (really?) and used shady estimates to tell us how much we will save per month. Then s/he kept asking us "If I could tell you that you are pretty much getting this healthy water for free for the rest of your life, wouldn't you do? " (again, from the script). S/he also told us that we would be getting lifetime supply of soaps as long as we have this system. Lastly, we were told that this "free" system is $100 /month but it can be reduced to $80/month if we signed up today with 5 year contract. Typical high pressure sales tactic.
I am sure that this works on some poor elderly but they are asking you to commit to almost $5000 for a 5-year supply of clean water, made up cost savings of cleaning products and some soap. You can buy a top-of-the-line reverse osmosis system for your kitchen for about $600. Their tactics are absolutely insane and completely unethical. To top it all, s/he did even have the coupons that we were promised at the first place. She gave us some brochure about vacation packages that I am sure can be downloaded online. Very shady work from a very shady company. Stay away.
Just as was mentioned before, I never saw a prize of Disneyland or Universal Studios tickets (this is what Valley Water offered) given to anyone unless they bought a system. They also sent post cards for $500 gift cards but would tell people they can just take 500 off a unit. Otherwise, any of those prizes people wanted were not given as they were "put into a drawing" that didn't exist. I worked for these people and wondered why they made us rush the installations. At first I thought it was just so people got started sooner but then I found out it is so people will not cancel within the 3 days you legally have by law! If they install the equipment the next day you are more likely not to cancel once you find out you paid too much.
I tried to sell cheap but was told to sell for 5999 and install the next day. Then when you sign the financing papers it may be for a different deal than you were told. They switched one of my customers from the deal I promised to one that was low payments 1 year and nearly tripled after that because vws would get paid more. Can you trust a company like this? Don't take a chance! KEEP AWAY FROM THIS COMPANY!
Now they are not paying my last check more than a week overdue. Then they tell me they are going to hold $400 from that check because they claim I have keys to a car they were supposed to give me as a bonus. Don't work for them and don't buy from them. Call EcoWater or RainSoft and tell them you want a system for 4999 and negotiate. Don't take installation for at least 3 days and be sure they keep your original deal. Anyone but Valley! It seems like Hague does not care what their dealers do as long as they get sales for them.
I am a former Hague employee. My job? I called the names on the slips of paper that people would fill out at various events in and around Kansas City. They usually involved a drawing for a free ATV, automobile, Ipad, or some other expensive item. It's a great way to get people's information and you DO agree in the fine print to get a call about someone coming to your home to test your water for you for free, but what always nagged at me.... I never, ever, ever, heard of them giving away anything. You'd think they would have photos on the walls with the owner of Hague water and the winner of the brand new ATV/automobile/Ipad. You would think that they would be doing the drawing at one of those T-Bones games where they are signing people up at or one of the many other venues they have booths at.
My other main issue? You'd think that when you went to the trouble of setting an appointment in which both husband and wife were home.... that the salesman would actually SHOW UP! These salesmen pick and choose which appointments they will actually go out on based off of the people's income. I had a personal friend who I made an appointment for and he waited at home all afternoon and the guy never showed up to test his water or give him the demonstration. He actually wanted to buy a water filtration unit and would have bought one had the person showed.
Another way they are lacking in honesty is that they are supposed to be taking out certain coupons to these people. If I remember correctly it was something like $500 worth of restaurant coupons and a choice of two others. I would get calls back that the salesman forgot to bring their coupons out. Which was the whole point of the call. To let them know they had won a prize, one of three that they got to choose and since the guy would bring out the coupons to them he would do a free water test while he was there.
I haven't worked at Hague for years and years, but I've heard that some of the people that are managing that office now are not the most honest of people. The owner has prayer daily with his employees and says he is a Christian. I would hate to be anywhere near him when his judgment day comes as he gives the rest of us Christians a bad name. In closing, watch what you sign up for, do your homework on any company that you will have a long term relationship with, read the fine print, ask for references from other happy consumers/customers. If a company will lie about little stuff, they will lie about the big stuff.
The faucet on our RO unit broke. I called Hague to get it replaced under the warranty. It's good for 25 years, right? The service guy comes out, charges me $95 just to come out. He then lets me know that he doesn't have that spout and he says that Hague doesn't make that spout any longer. It is $155 for the new spout and $62.50 to put it in. So for a warranty repair, it was $324.90. I could have bought the highest Consumer Reports RO unit for $180. Hague provides very little value for the money.
In researching them, while the repairman was here, I found this site. We are also having problems with clogged faucets with black grit. Another post alerted me that it was resin in the Hague water softener. My advice is to look elsewhere for your water quality needs. Hague forces the consumer to use their high cost service people and will not provide parts for people who can maintain the system themselves. I would urge the consumer to do their research before committing to a Hague system.
Hague Quality Water Company Information
- Company Name:
- Hague Quality Water International
- Company Type: