About Hague Quality Water
Hague Quality Water
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This product is fine. The water softener softens the water, the filters do their jobs, the program backwashes the filters as needed. Our discontent stems from the people and communication we received. Specifically, that two of the three different people we spoke to were deceptive. The salesman spoke at length about whole-house systems and bottled-quality water, never mentioning that the whole house system does not produce bottled quality water, or that the R-O filter that makes bottled quality water is only on one, separately installed, dedicated faucet. The installer explained this when he installed two separate systems, and we very nearly cancelled right then and there. But we stuck with it because the installer was professional and did his work quickly.
The man who came out to check the work and installation seemed helpful and caring. He spoke to us about financing, and the ways he could save us money by cancelling our service contract and having us pay for the unit directly. He made a point to say that it would stop us from paying for the unit more than once. I have the paper where he explained how the service contract costs people too much money over time. He acted like he cared that we are a young couple with a future and family ahead of us. He actually said this. And then he put us in a financing contract which will have us pay ~$5,000 more than the price of the unit before the end. He wrote down an interest rate, telling us that would be applied if we missed payments, and instead it was applied on day one.
Now they will not acknowledge the agreement that was made at our kitchen table, an agreement we shook on, and are stating they would never have said it in the first place. And because we have no written proof of what was said at our kitchen table, we are now beyond any time we could have cancelled. We are stuck, and will be legally required to pay ~$5,000 more than what we were told. This company has swindled us out of ~$5,000, for a product that is not what was initially described, and is easily acquired from elsewhere.
Hi Heather, thank you for your feedback. We take a lot of pride in the products we manufacture and are happy that you decided to continue with the investment to get high quality water for your home, despite the upfront confusion. We distribute our products through independent dealers across the country who are free to present the consultation anyway they choose, and even if they call themselves "Hague Quality Water" in your area, their tactics do not necessarily represent us as the manufacturer.
I carried fresh water from an Air Force base for 3yrs 1990-1993 in Greece because the water was so contaminated off base you couldn't drink or even brush your teeth with it. When I got back to Kansas City area I found the best damn whole house water purification system that I could and that was through Hague Quality Water in 1994. I just had a new system installed after 26+ years and continue to enjoy Hague Quality water, I even got the new 5 stage RO system, best fresh tasting clean water.??? Thanks ???? Hague Quality water???? Here's to another 26yrs...Mark **
Thank you for the kind words and letting us be a part of your home, Mark! We appreciate your continued dedication to Hague products. We take great pride in developing not only a efficient systems that provide the highest quality of water, but also ones that stand the test of time.
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I entered a drawing at a concert, expecting it to be just a marketing tactic but taking a chance, and of course that's all it was. No big deal, though, I'm interested in getting a water softener/filter system for my house. They tell me I won a free vacation (which is sketchy **, you pick 3 different dates in the future in 3 different places and wait to see which (if any) they get for you, so you're stuck with last-minute airfare so you can stay in a cheap timeshare-style condo), then schedule for someone to come test my water and drop off the voucher. The woman who came to my house was nice, but it took 3 friggin hours to get her to leave. I told her flat out after about an hour and a half that if she didn't stop her spiel she'd lose the sale, and she just plowed on through. She said her boss would be mad if she didn't go through it all.
When a customer tells you "I'm ready to buy, just wrap this up" don't spend another hour and a half trying to convince them they might save money if they buy. From minute 1 all I needed to see was some details on the filtering/softening system and the cost, because I already knew I wanted a system like that. Instead I spent three hours standing in my kitchen listening to her drone on and on about how much chlorine is in my water and how "That's what the ** used to kill the jews!". And how much money I could save if I used their concentrated soaps and detergents instead of store-bought stuff that's 99% water softeners that I won't need if I buy the system.. blah blah blah.
Then once she finally left I started getting bombarded with calls and emails from their office about how I just need to sacrifice x number of friends to their marketing torture to get my own free toaster or whatever. The sad part is I still want their product or one similar, but their marketing is just so MLM-ish, aggressive, scammy, and scummy.
BUYER BEWARE! First off, these systems have a 25 yr warranty, and throughout the 14 months I have owned my system, I have needed service twice. Second, supposed to be a 25 yr warranty, but only through your local Hague dealer. Say your local dealer closes its doors, like ours did, Hague HQ will do ABSOLUTELY NOTHING for the customer! I explained the situation twice, all I was told was to contact my local dealer. I firmly regret going with this system, I am telling you, unless you're extremely confident in your local dealer, DO NOT BUY A HAGUE SYSTEM!!!
Sales person came to house to "do a free water test". Wound up being a sales pitch that we did not want or need. I can see how they can put fear into the minds of people who do not know any better and sell them something they do not need. I also suspect many of the 5 star reviews on this site were made by people with a vested interest in this company's making money. They basically told us "people have died from bad water and you may be next based on what we are seeing here at your tap".
My controller went bad, I contacted the company. Everyone I have dealt with in this company is rude. Still do not have a replacement controller. @5 year warranty is worthless. People in this industry are crooks.
I have had my system for 3 years now and absolutely love it. For the first time I had a small repair issue. Kaden came right out and gave excellent customer services. No hassle, no mess and no fees since I maintain my system annually. Thank you Kaden for such friendly and professional service.
Jennifer and Anakin
Representatives were friendly and knowledgeable. Plus a free gift just for letting them test our water. They were able to show us how bad our water truly is and then help us fix it. Now we don’t have to buy purified water for our babies or worry about how safe our water is regardless of what is going on around us with all the pollution and construction. I’d highly recommend this business and product to anyone!!
I note that the reviews on this site are 5 years old and involve experiences with various Hague dealers; it seems that there were problems with servicing and installation, not with the Hague systems. I'm writing a review of the Hague WaterMax system and my experience with the service and repair required after 24.5 years of trouble-free operation of this durable softener system. I can say with hesitation that as a homeowner, the Hague WaterMax is among the best investments I have ever made.
The WaterMax I purchased and had installed in 1994 has provided my home and family with top-quality water, with no need for a single repair until a small piston became stuck after over 24.5 years of operation. My response from the company for repair of the unit was rapid and demonstrated that this company cares about the longevity of their products and the consumers who rely on them. I even received phone calls to check in on me when a winter storm caused a delay in the service call.
My home is rural and my well 210 feet deep with water that is scummy with high rust and moderate-high hardness. The WaterMax system has taken everything that this deep well, rural life, and a family of four has thrown at it for a quarter century. The service and repair was done by a gal from Applied Water Technologies and every aspect was 5 star. I opted for the system upgrade, and after 25 years of efficient, reliable operation by such a major home system, repair costs can be expected. The WaterMax was expertly repaired and reset after water testing and is again providing my home with sweet-tasting, pure, clean water. I really can't speak highly enough about the quality of service I received and how pleased I am that I can look toward another 15 years or more of trouble-free operation by the Hague system.
As to the prior ratings, I can only assume that Hague went through some growing pains back in 2014; I find it noteworthy that these problems are no longer the subject of posts. Again, I recommend the Hague WaterMax to anyone wanting to invest in an efficient, durable, and trouble-free home softener system. (And no, I have no affiliation whatsoever with the company, I'm just a very satisfied owner and recipient of excellent service and repair on my Hague.)
My complaint is about abusive Hague Quality Water International company business model, not restricted to just one individual water softener unit not working properly or occasional customer service issue. It is about the Hague warranty policy (25-year limited warranty that expires after 10 years and will not be honored for any reason after 10 years) and second about the predatory/dishonest business practices of Hague Florida dealers that are tolerated/encouraged by Hague Quality Water International to deceive and defraud/scam customers with royal service fees and overinflated parts prices, after they improperly install water softeners in wrong location in violation of county electrical and plumbing code.
In 2004 Margaret ** an older retired nun (with Alzheimer) living alone in her home in ** was tricked/scammed by a Dealer for HAGUE water softener company (Sayler’s Suncoast Water 3851 62nd Ave N, Suite F, Pinellas Park, FL 33781, Phone: 727-526-1151 Email: firstname.lastname@example.org) to buy and install a water softener Hague Watermax on her property. They convinced her that city water is badly "contaminated" and she needs that softener to "clean" the water. The installation was never finished.
Margaret was not able to fight the Hague dealer and soon after she permanently moved to a nursing home and her house was empty until 2014 when I bought it. Taking advantage of her age and inability to make rational decisions, Sayler’s Suncoast Water charged her about $6000, but did a mockery of installation, they improperly installed the water softener in the wrong location in violation of county electrical and plumbing code as well in violation the Hague installation manual:
It was placed outside unprotected from sun/rain/wind. (The Hague manual say on pg 10": H. For outside installations, the appliance should be enclosed so it is protected from the weather.") The drain tube was hanging unsupported, draining water in the flower bed outside?, not connected to a drain as specified by installation instructions in the manual and in violation of county plumbing codes. Hague installation manual say pg 8: "Drain the appliance to an appropriate drain, such as a floor drain or washer drain that will comply with all local and state plumbing codes." (see picture)
The power source was not available nearby, and Hague never bother to install an outside plug as electrical code requires, so the transformer was recklessly plugged inside the bedroom, 10 ft away, hanging with unprotected exposed wire connectors passing through a open window (see pictures) This is a gross County electrical code violation. In order to pass house inspection In 2014, when I bought the house I had to hire an electrician to install an outside outlet. (see attached home inspection report)
After I moved into the house in an effort to make the softener to work, in December 2018, I contacted by phone the above dealer about the Hague Watermax system control displays "Clock chip fail" (6 button control). They said It needs replacement. The manual recommended controller part #54012 or #54050 is not available from the Hague dealers anymore and they try to sell me the new/updated ST-200 Smart Touch Control = $362 (uninstalled). Why the old controllers are not made anymore? Are they recalled as defective? They refused to replace it citing warranty limitations ignoring the fact that due improper installation in wet conditions unprotected, caused the controller to fail prematurely before the 25 years expected warranty.
If Sayler’s Suncoast Water would have had installed the unit correctly and protected the power source and controller from weather, probably it would not fail that soon since it is warranted 25 years. The owner manual shows on pg. 2 (see attached) that even the warranty for this softener is 25 years, it expire after 10 years when the customer has to pay 100% repair cost. How is legally possible a 25 years warranty to expire in 10 years? Why Hague discontinue parts after 14 years when the warranty is 25 years? They have an obligation to supply same parts # for the units sold/installed at least for the duration of the warranty.
I contacted Hague customer service (Eric ** Technical Manager Hague Quality Water International), sent him pictures of the unit and he agreed that there is an installation issue and advised me to contact the dealer who did it. But Sayler’s Suncoast Water has no interest to solve the problem they created, (email from Alan Sayler, President of Sayler's Suncoast Water) and to add insult to injury he suggested that the previous owner or me changed the unit location? This is incredible deceiving strategy to make customer responsible for their sloppy work. I contacted the neighbor that cared for Margaret and he confirmed the unit was in the same place from the beginning and placed on the same original concrete slab Hague dealer provided.
In conclusion Hague delegated the dealer to solve the faulty installation problem but the dealer refused and blame it on Hague 25 years warrantee policy that expired after 10 years! Problem solved. To test the Florida dealer Hague policy, I called 3 different Hague independent dealers in central Florida and all of them asked different prices over $300 for the controller but Sayler’s Suncoast Water was the most (unjustified) expensive and the only one that wants additional programming and installation fees? All others included programming and installation in the price. There is no consistent policy of Hague dealer part prices structure of what and how much the Hague dealer can overcharge a customer as long the Hague is paid.
The only interest Alan has lie about installation (says I moved the softener and altered the perfect initial installation) is to overcharge me exorbitant service fees starting with the time they wake up in the morning ($90.00 for a service call for the first 30 minutes and then $20.00 for each quarter hour after that, plus parts). This is a doctor or lawyer fee not an appliance technician fee. Incredibly they want to charge me this rip-off service fee to come to my house only to "evaluate" their own butchered installation they did in 2004 not to fix it. Does not even crossed their mind that they are responsible for this bad code violation installation also their own company installation guide.
Hague cannot claim any protection from the Warranty conditions due to improper installation. When Hague install it wrong Hague violated its own installation rules -so Hague lost any right to apply warranty limitation to this unit. Warranty limitations does not apply to faulty installation -inside 25 years there is no time limitation for problems generated by improper installation. Only if Hague followed its own installation rules, then Hague had the right to apply to me Hague warranty conditions. Since Hague violated company installation conditions the Hague co. and dealer are not protected by warranty limitation (owner or time) anymore.
In this conditions I don't feel is my responsibility to pay 100% cost of the new controller after 14 years. I request Hague dealer Sayler’s Suncoast Water to fix the softener unit. Since the unit is my house now, and I own the damaged softener. It is irrelevant who was the original owner. This is not only about Hague warranty, but about damaged softener by Hague negligence. Since the softener is permanently attached to my house plumbing system and it cannot be removed without professional assistance, it presents a hazard for fire/flood liability.
A normal company should be concerned about their dealer's gross installation policy violations and they may want to correct it, as it affects the product's reputation. This is about professional integrity and public image. Hague does not care about all this. All they want is to milk more money from a victimized customer without fixing anything. I filed formal complaint with BBB and Consumer Protection Agency in an effort Hague will be forced to act professional and accepts responsibility for their damage or mistakes. They ignore it, and never responded to their official requests. I certainly hope that FL Attorney General’s Office will investigate and not tolerate Hague Quality Water International abusive business practice to senior citizens.
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