Hague Quality Water Reviews

Please do not waste your money on this appliance. A normal water softener is around 600 to 1200 dollars. A good one. This one cost over 4k and is not worth it. The worst part is that only special dealers can work on these devices. In my area, there are only 1 dealer in the surrounding area. They charge a crazy amount, 400 plus, just to change the filters. Hague advertises 25 year warranty, but that is only for some parts. It does not include the digital controller. That is only 5 years.

I purchased my softener in 2011. The water in my area is awful. I believed I was getting a top of the line item. After having it for so many years, I learned that the service technician has been setting my system incorrectly, and that they installed incorrectly. It affected my water heater. I questioned the technician about why it happened, no response, just changed the subject. I believed in the product and its service, I know better now.

I have a Haque Watermax system and I live in Las Vegas. Worked great until it didn't. They do NOT have any dealers in Las Vegas, where our water is horrid, and basically cannot help if your system is down. I keep calling other companies and all they want to do is sell me another system. Guess that is the best option at this point, since Hague is useless if they aren't in your area.

I purchased a whole-home system through an authorized dealer in 1918. The system works very well. The two controllers (ST-200) began to fail in 2022, then got to a point that by Jan 2023 some of the programmable functions were not accessible. The original dealer is no longer authorized by Hague but quoted me $500 for each controller. The nearest dealer will not come out, I am too far away. I emailed Hague and they called me back. Bottom line, I am getting two new controllers AND Jason will walk me through setting them up. The factory came through!! I cannot laud them enough.

This product is fine. The water softener softens the water, the filters do their jobs, the program backwashes the filters as needed. Our discontent stems from the people and communication we received. Specifically, that two of the three different people we spoke to were deceptive. The salesman spoke at length about whole-house systems and bottled-quality water, never mentioning that the whole house system does not produce bottled quality water, or that the R-O filter that makes bottled quality water is only on one, separately installed, dedicated faucet. The installer explained this when he installed two separate systems, and we very nearly cancelled right then and there. But we stuck with it because the installer was professional and did his work quickly.

I carried fresh water from an Air Force base for 3yrs 1990-1993 in Greece because the water was so contaminated off base you couldn't drink or even brush your teeth with it. When I got back to Kansas City area I found the best damn whole house water purification system that I could and that was through Hague Quality Water in 1994. I just had a new system installed after 26+ years and continue to enjoy Hague Quality water, I even got the new 5 stage RO system, best fresh tasting clean water.??? Thanks ???? Hague Quality water???? Here's to another 26yrs...Mark **

I entered a drawing at a concert, expecting it to be just a marketing tactic but taking a chance, and of course that's all it was. No big deal, though, I'm interested in getting a water softener/filter system for my house. They tell me I won a free vacation (which is sketchy **, you pick 3 different dates in the future in 3 different places and wait to see which (if any) they get for you, so you're stuck with last-minute airfare so you can stay in a cheap timeshare-style condo), then schedule for someone to come test my water and drop off the voucher. The woman who came to my house was nice, but it took 3 friggin hours to get her to leave. I told her flat out after about an hour and a half that if she didn't stop her spiel she'd lose the sale, and she just plowed on through. She said her boss would be mad if she didn't go through it all.

BUYER BEWARE! First off, these systems have a 25 yr warranty, and throughout the 14 months I have owned my system, I have needed service twice. Second, supposed to be a 25 yr warranty, but only through your local Hague dealer. Say your local dealer closes its doors, like ours did, Hague HQ will do ABSOLUTELY NOTHING for the customer! I explained the situation twice, all I was told was to contact my local dealer. I firmly regret going with this system, I am telling you, unless you're extremely confident in your local dealer, DO NOT BUY A HAGUE SYSTEM!!!

Sales person came to house to "do a free water test". Wound up being a sales pitch that we did not want or need. I can see how they can put fear into the minds of people who do not know any better and sell them something they do not need. I also suspect many of the 5 star reviews on this site were made by people with a vested interest in this company's making money. They basically told us "people have died from bad water and you may be next based on what we are seeing here at your tap".

My controller went bad, I contacted the company. Everyone I have dealt with in this company is rude. Still do not have a replacement controller. @5 year warranty is worthless. People in this industry are crooks.