Hague Quality Water Reviews

As I stated we had a service contract with the other company and when I bought one with Hague I assumed it would be as good as the one from Culligan. Not so. We are getting up in years and were looking for not only a good product but help with the monthly maintenance and care. The contract that I got from Hague is a "you want what"? We pay about three time the amount for the salt, have a personality conflict with each delivery and it goes on. A good unit it is but the company and the service stinks and I don't recommend it for that reason. If I have to call them I know it will be expensive and there will be words with the person that is sent. The dealer is out of Groveport, Ohio and I am in Pickerington, Ohio and I don't care who knows it.

The unit is good the service and company is not compatible with, I would say, most people. I am actively looking to replace this unit to get the piece of mind that it will be taken care of without wondering about it and what it will cost to fix it. That's my soap box. Product OK, company crap. Oh yes, the contract included a water test. I ask for one. The tech said, "It's OK" and got into the truck and left. What's OK? That's what I paid 330 for. Their field people need monkey but powder for their chapped ass.

They completed the install and said in 2 weeks the demonstrator would return to test the water again to prove it works. Fast forward 2 weeks, the lady comes back at which time I remind her I never received my free gift. She said she would take it up with home office. After the test to show it was working the next pitch started and she said they were offering a special that I could buy the system for 7k and no longer have to lease it. I agreed but told her we would be moving in the future and she said it comes with one free move (this is where it gets fun). System purchased never got the FREE gift lol and then we bought a new house not 10 minutes from where we lived. I called Hague to schedule the move on a Monday. They said I would hear something in 2 days. Friday I called back and asked for an update and was told I would hear something for sure Monday.

No Monday call again. Now our old house had sold and the closing was Thursday. I was getting nervous so I called on Tuesday and asked to speak to the person in charge of service. She said that the move would be scheduled for Friday (after closing date). I cleared it with the new owner and then the service lady started to tell me the charge for moving it and that they would only disconnect and connect not actually move it or assist with loading it. I mentioned that I was supposed to get a free move and she said if it is not in paper it did not happen (very professional). Fine. I was not going to lose the system. I agreed to pay it. The service tech showed up late and would not assist my wife at all. This unit is heavy and located in a basement.

My wife had to call me in from work. I went to the house, removed the unit, told the service tech to figure what we owed him for disconnect so I could pay him and he could leave. He asked if I wanted him to hook it up and I said no because if I was carrying it into the house myself then I could surely hook it up myself. This company makes lofty promises and pushes sale only to totally disregard you after getting your money. Oh and the free soap and detergent are complete junk. I think $1 detergent would work better, so back to Tide I go.

I hate this industry! The reason is because of the marketing. I hate that people go to home shows to sign up for a "free gift" and have an unsolicited phone call. I hate the commission sales process. There are a lot of good commission sales people but you find many to be concerned more about their Commission than the customers needs. I hate the way dealers are allowed to sell the product for as much as they can get! The higher the price the greater the commission. This leads to an over exaggeration of the water quality and product benefits.

This industry was birthed out of the old solar water heater business in the 80's which came from the old insulation business in the 70's. The marketing and sales techniques have been handed down from generation to generation. This is so unfortunate because products manufactured by Hague, Rainsoft, Kinetico and Culligan are wonderful and provide a lifetime of fantastic benefits. Like many marketing companies they are here today and gone tomorrow. Like many sales people, they are more concerned about selling you the product and forget about quality service. So, when I read these reviews I hear that people are offended about the scam techniques, overpricing and the lack of support. For that I apologize on behalf of this industry.

If anybody is looking for a Hague product, know this. There is not a better product to filter and soften your water manufactured in the world today! But, like any product, it is as only good as the person selling it to you. My advice is not to find the best product but the best person! Do your research on the product not customer reviews. Do your research on the person selling the product. If they do not have a contractor's license specializing in water conditioning and a good rating with the Better Business Bureau as well as references, buyer beware. There's been over 3 million Hague Watermax systems installed worldwide - please take that into consideration.

The only people who write reviews are those who had bad experiences. Filter out the bad experiences. What I mean by that is...how many of these complaints are talking about a company or a salesperson or a process and how many are talking about the product performance? If you can match a great company with this great product you have the best experience in the world!

We scheduled a time for someone to drop off the filter. At no point in our conversation did they say anything about a 2 hour sales pitch and that the "water test" was actually an hour demonstration of how terrible and toxic (my word) my water is. It's hard and treated with chemicals like most municipal water supplies. Fast forward through the long and excruciating sales pitch; that included forceful phrased questions, stories about the salesman's boss that were not relatable to the average consumer, and terrible jokes and one liner's that made no sense. All written script in a larger than life binder (3 inches at least) that took me back to the early 2000's. Powerpoint pages printed out shoved sloppily into aged and wrinkled sleeve protectors. You would think that a company that claims to be debt free and doing so well could afford to upgrade their presentation media so to not look like a fly by night band of gypsy scammers.

I will state that the salesman was polite and nice for most of the pitch until he heard a polite no but in more pleasant words. Also anytime the math he used to calculate water, energy, coffee, maintenance, clothing savings was questioned he would get defensive. Or when alternative solutions to problems hard water causes were brought up. Also was defensive when we told him we had other priorities as far as home improvement before buying a $5999 water softener system.

After a few minutes of awkward tense silence while he was packing up his equipment I had to turn the situation back into a pleasant moment by asking about his background and family. I felt that if I didn't jump in and turn the mood to cheery he would have flipped for not buying the system. I apologized for the time wasted because I felt like he was sent to our home and told that we were going to buy this system. Like no one informed him we were a lead picked up that expressed no interest whatsoever in their product. I did get the free water filter.

Moving on to the follow-up call I received the day after, which is the sole reason I decided to leave a review. Call on my cell phone from a private number, no name given when I answered the phone. A lady asked to speak to (someone other than me). I told her this wasn't their phone. She asked if she called (recited my phone number). I told her yes. She asked if Hague had been at my house and I told her yes. She then asked if I was the homeowner and I told her yes. She asked if the salesman did a "good job" which I replied yes. She asked why I didn't buy the system to which I replied that it's too expensive and also added that I read reviews after the salesman left and am not interested.

Defensively she told me the company was 50 years old and had 13,000 customers and that you get bad reviews with every company. (More than most of the reviews were bad AND 13,000 isn't anything to write home about in my opinion.) I simply stated OK. She went on to tell me in a snarky voice that I should have told her I knew who she was asking for (when I first answered the phone). I tried to defend myself to tell her that she didn't ask if I knew him plus he has nothing to do with the business between myself and Hague. He was just present in the house when they came by but she hung up on me. Here we are. This is all my opinion, take it or leave it. Thanks Hague for the free water filter; I wish I would have known the "price" I would have to pay to get it.

(I do have to point out that this review is not meant to reflect poorly on the man that came to my house. Overall he was pleasant and just doing his job. That's just it though, Hague trained him to do and say everything. This is the company's bad practices and not his. I hope he finds something better and more deserving of his time and effort.)

The last tank did not even last 3 years. Spoke with service manager (Amy I think). She stated since I did not get a carbon change every year they would not honor my 25 year limited warranty. When I bought the system there was no mention of required carbon change. She stated she sent me an email stating they changed their warranty. I do not think it is legal to change a warranty several years down the road. I have lost all faith in their product and do not want another ticking time water bomb in my basement. I would like them to come take this unit out of my home and refund part of my money. They said no. I will contacting the attorney general about their defective and deceptive practices.

This company has such a high turnover rate, that one of the main ways that they create revenue is to hire on more people, teach them the presentation, and then have them practice on people close. This means that they are preying on both you, and the people you're close to. You won't figure this out until way later because the guy you work for is, quite honestly, an amazing salesman. I won't lie, this man did a number on me. He had me believing I should work 16 hour days and receive no pay because "risk pays better than security". And you know what? For him it did. He got really good at selling the product and became very successful. But honestly, I think he had to get rid of his conscience to do it. In short, this company lies to its customers and its employees. It pulls the wool over your eyes and gets you to do things that may be unethical. If you get a call from this company, run away.

For the call back to address why my water still didn't look clean and clear, the dealer stated that he never said I'd have clean and clear water, just soft water. I never had a hardness issue to begin with, so that was a ridiculous claim. We bickered back and forth for several weeks, and in the end I just gave up. Fast forward to the last few years, and an area dealer has opened up shop. The problem, getting the guy to commit to an appointment, and then follow through. He's really nice, and seems to know his equipment, but what good is that when you can't get him to actually come out and service the stuff? Overall, I'd say save your money, get a less costly unit for soft water (if necessary), and buy a separate filtration system if you need it. The product isn't all that bad, but the customer service is horrible.

I was told to find a local plumber and ** would have him work with the Tech Department to get this resolved. As usual, since the local plumbers did not install the unit and had never worked on a "Hague" I could not find anyone who would touch it. On April 1, 2015, I again contacted Mr. ** at which time he informed me that he had a new tech (**) and gave me a phone number to contact this individual. When I contacted Mr. ** on the morning of April 1, he told me since I was getting "Purple Beads" it sounded as though the unit was incorrectly installed and it would be at my expense to have the unit properly installed.

When I told Mr. ** that the unit had not been serviced in 2 years and that unit had developed a second back rinse cycle at 2 am on Wednesdays on its own, I was told that he would have to charge me to look at the unit but since he was in Phoenix and he did not want to travel the 96 miles to look at it. My wife went to "Hague's" website and we received an automated response that "A representative will be in touch with you soon." That hasn't happened either. Their customer service is as troublesome as their product. After all of this all I want is for Hague to do now is buy back the unit (I will contact the rep in Las Vegas for a copy of the invoice) plus any charges to have it removed. If I do not get a response quickly, I will be looking for a local water softener company in Prescott Valley, and give them this "Hague" for their window display to warn everyone as what NOT to buy.

I really DO NOT expect a response because no response is obviously their way to handle problems. Please do yourself a favor and consider any and all brands before purchasing from "Hague". Hopefully this review will save you from the grief that I have experienced in dealing with this company(?). PS: I have contacted the BBB in Phoenix once before and I will be doing it again with a copy of this review.

The salesperson showed up about 45 mins late but was very nice. However, s/he did not know much about the product and pretty much was operating from a script and a binder book. S/he did test the hardness of our water and showed that the water contains chloride which was cool but somewhat obvious. But then s/he proceeded to tell us how having this system will save us on our water bill, cleaning products, detergents, coffee (really?) and used shady estimates to tell us how much we will save per month. Then s/he kept asking us "If I could tell you that you are pretty much getting this healthy water for free for the rest of your life, wouldn't you do? " (again, from the script). S/he also told us that we would be getting lifetime supply of soaps as long as we have this system. Lastly, we were told that this "free" system is $100 /month but it can be reduced to $80/month if we signed up today with 5 year contract. Typical high pressure sales tactic.

I am sure that this works on some poor elderly but they are asking you to commit to almost $5000 for a 5-year supply of clean water, made up cost savings of cleaning products and some soap. You can buy a top-of-the-line reverse osmosis system for your kitchen for about $600. Their tactics are absolutely insane and completely unethical. To top it all, s/he did even have the coupons that we were promised at the first place. She gave us some brochure about vacation packages that I am sure can be downloaded online. Very shady work from a very shady company. Stay away.

I tried to sell cheap but was told to sell for 5999 and install the next day. Then when you sign the financing papers it may be for a different deal than you were told. They switched one of my customers from the deal I promised to one that was low payments 1 year and nearly tripled after that because vws would get paid more. Can you trust a company like this? Don't take a chance! KEEP AWAY FROM THIS COMPANY!

Now they are not paying my last check more than a week overdue. Then they tell me they are going to hold $400 from that check because they claim I have keys to a car they were supposed to give me as a bonus. Don't work for them and don't buy from them. Call EcoWater or RainSoft and tell them you want a system for 4999 and negotiate. Don't take installation for at least 3 days and be sure they keep your original deal. Anyone but Valley! It seems like Hague does not care what their dealers do as long as they get sales for them.

My other main issue? You'd think that when you went to the trouble of setting an appointment in which both husband and wife were home.... that the salesman would actually SHOW UP! These salesmen pick and choose which appointments they will actually go out on based off of the people's income. I had a personal friend who I made an appointment for and he waited at home all afternoon and the guy never showed up to test his water or give him the demonstration. He actually wanted to buy a water filtration unit and would have bought one had the person showed.

Another way they are lacking in honesty is that they are supposed to be taking out certain coupons to these people. If I remember correctly it was something like $500 worth of restaurant coupons and a choice of two others. I would get calls back that the salesman forgot to bring their coupons out. Which was the whole point of the call. To let them know they had won a prize, one of three that they got to choose and since the guy would bring out the coupons to them he would do a free water test while he was there.

I haven't worked at Hague for years and years, but I've heard that some of the people that are managing that office now are not the most honest of people. The owner has prayer daily with his employees and says he is a Christian. I would hate to be anywhere near him when his judgment day comes as he gives the rest of us Christians a bad name. In closing, watch what you sign up for, do your homework on any company that you will have a long term relationship with, read the fine print, ask for references from other happy consumers/customers. If a company will lie about little stuff, they will lie about the big stuff.

In researching them, while the repairman was here, I found this site. We are also having problems with clogged faucets with black grit. Another post alerted me that it was resin in the Hague water softener. My advice is to look elsewhere for your water quality needs. Hague forces the consumer to use their high cost service people and will not provide parts for people who can maintain the system themselves. I would urge the consumer to do their research before committing to a Hague system.

My contact is Mrs. **. She explains to me that it seem normal for 8 years usage and she asks me whether I kept the resin/substance for double check. Of course I have not kept it. I was told to monitor this issue and call her again if the situation goes worse. On 14th November, around three weeks later, my wife told me the water flow of the faucet run slow again. With no surprise, I found a big accumulation of the resin in the aerator. I gathered the resin and drive to Home Comfort Center to report the issue. The service technician, Gary visited me on Monday 18 November 2013 to diagnose and reported that the membrane is broken and caused the leakage, repair service charge is $565. The unit is only been used for 8 years in 4 people family. And Gary said that the problem was not caused by misusage or overloaded and he ever seen that happened, is very weird. Did I buy a LEMON?

This deflective issue caused me a lot to fix - My Bosch washer service - $150 Replace all four fill valves of the toilet tank - $200 Home Comfort - Service cost $565. All the problems are caused by your product, and not even mention about the resin that leak out, will cause any danger in my family health. I reserve the right to claim .I request a reimbursement $915 from the manufacturer- Hague Water System Intentional. I filed a complaint to BBB of Central Ohio on Dec 4, 2013.

As stated in my previous response, the equipment has not been received by Hague Quality Water International, therefore it has not been inspected by Hague Quality Water International personnel to identify the cause of the defect. This is proper protocol and necessary so that an accurate conclusion can be reached as to what caused the malfunction. As a manufacturer, identifying the cause of a defect is a necessary and important procedure. There are many factors that affect the overall performance and longevity of a water treatment appliance. Not all equipment failures are caused by defects occurring in workmanship or materials or both. Once the equipment is received, it will be inspected and a conclusion will be reached."

On April 11, 2014, I got a confirmation from the Home Comfort Center that the deflective unit is shipped back to the Hague Quality Water International on their expense at the end of March. On May 13 2014, I got an email from Hague Quality Water International, "We are in receipt of your complaint number 9828036. In rereading the previous correspondence it is apparent that our response was not clear on our position. We did not sell our product directly to the complainant so the complaint should not be lodged against our company. Please transfer the complaint to whomever the complainant transacted business", and today I got email from BBB "Upon BBB's review of your original complaint against Hague Quality Water International, you have asked as a resolution that they reimburse you $915.00 which represents your out of pocket costs. Hague Quality Water International responded to your complaint in December 2013 stating that their limited warranty to the original owner of the equipment does not cover any service calls, labor costs or shipping costs. Based on the information provided by Hague Quality Water International, it appears your requested resolution is outside the scope of Hague Quality Water International's limited warranty."

I am very disappointed and hopefully somehow can get help on the issue. The membrane is broken is the fact and the resins are the evidence. That is no doubt about it. As a consumer, I don't need to know the reason why. The unit is only used for 8 years which is within the manufacturer 15 years warranty period. The failure reflects the quantity of the component and the design of the unit cannot tolerate under normal usage. I paid $915 to get this problem fixed .- for the details, please reference to the compliant email. The compensation I am now asking, is fair and reasonable. It is because as a manufacturer, Hague Quality Water International, should stand firm supporting and take the respond of the failure their products.

I objected that this should be a warranty visit and I shouldn't be liable for repairs to a new unit that had never functioned properly. He said that this was an issue between me and Fast Talker and he was only told to make a service call. I called Fast Talker and he said that this was not a warranty issue and he was not obliged to pay for the repairs. When I argued the point, he agreed to pay half. After a few weeks, I called again to ask where my money was and started to curse and said "F... Y.." over and over again. After several future attempts to get my money I gave up. I called the factory to complain and they did everything that they could to just get me to hang up. They did promise to have the regional sales manager call me about the abusive dealer but that never happened.

Now I have a new problem that seemed simple so I called the factory to ask for technical assistance. I asked a man only identified as Rick why my salt tank was filling with water. He said that he "didn't know" and these issues were handled through his dealer network. I explained that I had no desire to talk to any of the crooks he calls dealers. I asked how long he had been with the company and he said 25 years. Seeing that he worked for a company for 25 years that sells one product I felt it incredulous that he would have no knowledge of such a simple problem that they have seen tens of thousands of times.

Apparently, lying to customers is part of the Hague corporate culture. Just say, "I am not going to tell you because we want you to pay $300.00 to one of our worthless dealers to do a 15 minute job"? Part of the Hague marketing is a 25 Year LIMITED Warranty. I now see that this item that was featured on the home page is now buried under FAQ's. I think the limits include any problem the homeowner may experience. I am Sales Manager for a manufacturer whose products are also sold to homeowners. I spend my day talking to homeowners and dealers as well, answering their every question so that they will have the best buying experience possible.

When I called back they wanted my social security number supposedly to run a credit check. When I asked why they did that (everyone knows that every peek at your credit has possible negative consequences) they told me maybe they would run a background check. Okay which is it? I have never given out my SSN prior to employment. This feels very hinky almost like they were trying to find out if I can afford one of their extremely expensive systems. Potential candidates beware. It's never a good idea to hand out your SSN prior to either employment or a formal interview where legal documents are signed limiting the use of your SSN.

The first annual service was fine but now we keep scheduling and the tech just doesn't show up (in fact they were supposed to be here today). So far we have been lucky because the system has worked like they promised. I am just hoping we don't have to get into the "warranty". Just as a warning we did not opt for the reverse osmosis system but when the installer showed up he said he was required to install it or he couldn't install the system. I can be quite the ** and after the company threatened to take us to court for the cost and I told them to set the date they waived the fee. The contract had "NO RO" in all caps written across it.

During his presentation, we talked about financing. One financing option that I was admittedly against was an option that put a lien on my house but made financing easier. I WAS COMPLETELY AGAINST THIS OPTION, as no water system is worth putting a lien on your house for (it's not that serious!). Therefore, I chose another financing option that included a certain down payment. This information is important, because nearly four years later, when I was in the process of refinancing my house, I was informed I had a lien on my house from this company. WOW, it was difficult to get straight answers from the company regarding the lien, but a representative finally told me that they do it to guarantee you pay the loan (the lien was for the remaining balance of about $1700.00). When I told her I never elected for a lien to be put on my house, she pretty much said, "It was in the fine print." I just ended up paying the remaining balance to release the lien to refinance my house.

Also, it cost about $170 for a technician to come out once a year and change the filter. I was not made aware that any visits outside of that would cost $100, but I had to call the company out when I noticed my salt level not going down over a period of two and a half months. The technician said the wire had broken. At that point, I found out the twenty-five-year warranty was only on certain things, and they told me because my system is so old and they do not make it anymore, I could upgrade the computer for around $600.

I have come to the conclusion that I am not going to let this company nickel-and-dime for the next twenty-five years with a system that they know will eventually start to fail and will become very costly. I also failed to mention that the last time they came out to change my filter, the technician said the membrane was not good and that was another $170 to fix. What is so angry to me about this whole system is the expert salesman did not explain to me how much it would cost to maintain. He made it seem like the machine is good for the next twenty-five years. Well, you might say good salesman because he did his job and sold a system, but I say not, because I am on this website and if the machine breaks again, I am not going to fix it.

Several years went by and the unit stopped functioning. Finally, we found a new service rep. When he came, he found slugs crawling around and one had shorted the computer (which was working before he showed up). Well, I haven't seen slugs before or since. You'd think slugs would avoid an area near a salt tank, just saying. You can read into this what you want. So, $700 later with a new computer and a change over to Sodium salt (because Potassium salt had gone up in price by 10x), we got a cold snap and the control valve froze and broke. Another large pile of cash later ($400), that gets fixed. Now, two years later, there is another minor cold snap and the unit is leaking. There is carbon outside of the unit so I assume the filter pack froze and broke. The last guy isn't returning phone calls so we've contacted another Hague rep way out in east Texas.

Note that a regular plumber won't touch it. Apparently, it requires specialized tools and Hague won't sell the parts to anyone but an authorized dealer. That should also be a hint. They're quoting more than $650 to fix and they don't take credit cards. Since I'm in the process of moving, this is a major problem and there is an ongoing water leak. I asked how much to pull the thing out of the ground and they said "free" if they could keep the parts. I think I'll have a regular plumber come out and yank the thing and sell the parts on eBay. Maybe I can recoup some of these ridiculously high maintenance costs.

I can't say I'd recommend buying a unit unless you have lots of disposable cash and time on your hands to deal with the revolving door of authorized dealers who overcharge heavily in my opinion. I don't imagine this review will accomplish much. I do hope to add to the negative PR in the hopes that no one else gets burned.

Latest report: They told us, "Give us $600+ to replace tank and we will fix the unit." I have spoken with Eric ** and Pat **. Both promised to get back to me but neither has. My request is simple. Honor the warranty and give me a working system or pick up this junk and give me back my $3,600. I have been without water for two weeks and less than acceptable water since June 30. Hague claims there is sand in the water even though I have a sand separator installed. They want to sell me a different sand separator, osmosis water system, etc. Dealer #560 is supposedly no longer a dealer and yet they tell me I have to go to him to resolve this. This makes me believe warranty is useless. I know there is no customer service.

We never heard another word for 3 yrs., then suddenly they are telling us we must have a service check up - it will be $179 but we will get a free refill of supplies along with it. That was a good deal, no problem, except they kept messing up the supply order. It took us six months to finally get it all, then we got an extra 4 gal. of laundry detergent. We tried to send it back - they said no. Within 11 months, we started getting more calls, telling us we must now have a carbon change every 12-15 months or our warranty will be voided.

We kept putting them off. Finally, we let them make an appointment to shut them up and then called and cancelled it. We're trying to explain to them that only 2 people are living here now and we did not need a carbon change yet. The guy finally came last week, about 2 yrs after the last one. They all keep saying that "new management" has changed policies. I keep telling them that all the new management in the world can't change the original agreement we had. Oh, and now, there is no product with the service call at all. I have to buy it and have it shipped and it is horribly expensive and the company that makes it is only about 25 miles from me. We love the system, hate the horrid customer service.

The system overall is amazing and much better than anything else out there. It does need to be adjusted to each home it is installed in and unfortunately sometimes, this takes quite a few tries as it is not an exact science. The annual service is expensive but when you figure in cost of material plus labor and fuel, it is reasonable. If the dealer in your area has gone under, you can contact any other office within your state and they should be able to direct you to the one who will service you.

I've found this company to be happy to help with any questions or concerns but you do need to read the fine print. They do not control the financing companies just like if you purchase a car. The soap company that they work with is also individually operated and they do their best to set it up for you. But it is on you to make sure you receive the soap you want. I would not ever have said, oh I need a water filtration unit until I heard of Hague and now, I can't imagine living without it. The fact that each one is small and family owned is quite nice although it means it leaves a lot of responsibility on each employee.

These guys turn around and tell them to drive back to the same town the next day. You would think that someone that could rip you off so well could schedule 2 jobs on the same day. Duh! Instead of running these poor guys around for less than McDonald's pays. I have had them in my home. I have heard many stories from lots of other people about the way this owner treats these guys.

All I can say to the one running this circus is that what comes around goes around and you really should think about that. Start having some compassion for your employees and quit lying to your customers and take responsibility for what you have created. My Mother always said "You get more flies with honey! Anyway just think about this for awhile maybe your business will pick up and your employees will respect you a little bit if you change your attitude towards them and towards your customers.

So, we can't take showers, brush our teeth or anything in my home that requires water until I finalize my loan. They must think I'm stupid. If your product is causing problems for me and my family after only one week of use, I"m not finalizing nothing. Since I had no down payment and no payments made, I'm not losing any money. However, I am considering of suing them because the company denied me and my family help with our water. If that is the case, they never should have installed it in the first place!

I went along and answered them because it’s not like they didn't already have this information from my form anyway. When he found out that I already had a water softener in my home, he said he would put my entry form back in for the drawing for the ATV. I told him that he had already told me that I was pre-selected for one of three prizes and he told me that I would have been if I didn't already have a water softener. But he told me that he again would put my info back in for the ATV.

I told him that I thought the drawing for the ATV had already taken place and he said that it hadn't. Then I asked him when the drawing was and he told me he "didn't have any idea". I knew something was up way before this point, so I told them to take me off their call list and not contact me again.

In the middle of telling them to take me off the call list, I was hung up on. I called them right back and got ahold of Sarah again. I asked why I was hung up on and if that was their normal way of conducting business. Sarah told me I was not hung up on and that he had even told me goodbye! Yeah, right!

I then told her to take me off their call list and she told me that she didn't have just any call list. She went by the cards that were submitted for winning prizes. I told her that the guy had just taken down all of my information so that he could find my entry form, and she said he had already thrown it away. So I then said, “Ok, so I will not be contacted by your company again, correct?” She told me that she still had to go through all of the entry forms and I would still be getting a call back when they pulled out my entry form. I told her that she had already told me that Collin or Cameron had already said he needed my info to find the form and that she had already told me that he threw it away. Her only response to this was that I would still be getting a call again.

I made sure she knew and understood that I did not want to be contacted by this company again and to not call me. Then I said goodbye, as did she, and I hung up.

These people have my information, and many other people’s information, and it sounds like they have no idea what they are doing with it. I do not believe that my information is safe with them and think they are a scam company that is just trying to take advantage of people.

Ever since the system was installed, it broke and flooded our kitchen floor, damaging the cabinet works. I still have a one-year warranty and as we checked the folders to look for any contact numbers, we only found one number. It was in Ohio and when we called, the company told us there was nothing they can do for us. So we attempted to call all the companies using the company brand name and everyone told us they stopped selling them because the company does not hold up their merchandise or warranties. I feel that we have been totally deceived and this has been extremely stressful. I didn't think I needed to pay for a product that we were lied to about and has been broke anyway after it was installed. The negotiated price of $86, which was barely in our budget, was stretched to a $176 per month and not being able to pay this has destroyed our credit and our lives. Now the finance company is threatening to have us investigated.

I got real upset and called them to come get the unit and was told that I had taken out a loan and was responsible. I would have to sell the unit to another individual to pay off what I owed. At this time, my son is currently working and now we need the rest of the product that is due us and there is no one in the Joplin Phonebook to call.

They are not listed and the number on the Business card is no longer in service. It went to a Nancy **, General Manager. I am really put out by all of it that I would not recommend this Company to anyone. I still owe $4,252.97 at 17.990%. The loan is through Aqua Finance Inc., PO **, Milwaukee, WI 53201-3256. The representative that did the demonstration is the one that called Nancy. I believe and the loan was set up that way.

We are on a fixed income and are elderly. The system was installed improperly and incorrectly, it never worked properly. We have KINETICO come and they threw the system away, after being out thousands of dollars. I am happy to say we are pleased this with the KINETICO system. Do not call Hague Quality Water unless you want to throw your money down the drain!

Well, the service plumbers came at the appointed day and time, unloaded the filtration parts and began installment. Right before the plumbers started to drill a hole in my counter top (for the water spicket) the phone rang. It was Shawn, the owner of Covenant filtration. He called to tell me the down payment we agreed on three days before was not enough and if we could possibly make it a larger amount. We signed a contract three days before stating the down and monthly payment amounts. When I told him I absolutely could not, he asked me to sign 12 months worth of postdated checks. This was not mentioned the day of the sale.

I would have never purchased the system under those conditions. I stopped the plumber, drill in hand, seconds before he drilled the hole in my counter! I just don't think it is professional to sign contracts and then call during installation to change things! I am very thankful I didn't get their system!

We bought the system in March of ‘07. We haven't used it in 3 years. I have had no luck with this company. I wish they wouldn't have preyed on us. We have two small children and they scared us into believe we needed this to keep our family healthy. We now have higher payment, loss of clothes and felt much taken advantage of.

All the suggestions such as covering an outside unit from the elements was handled by me, as well as to place mothballs around the unit to keep geckos and frogs from entering. I contacted the manufacturer and spoke with Mary once again. She directed me to Jason **. Mr. Jason advised me on 05/14/10 to swap the control board with Mr. Marc to replace the unit. I called Mr. Marc, left several messages on his answering machine. He then called me back on 05/17/10 to advise me that I needed to pay his service fees along with another control board at the warranty price reduction of 40%. The replaced items are not even a year old and I have to pay for a unit that has not been in a complete operable status for more than 6-9 months.

On 05/17/10, I left message again with Mary to speak Mr. Hague. I am now at an elevated level in that I kept leaving messages with Mary (who states that Mr. Hague answers his calls when and where needed. In other words, hold your breathe. He will not be contacting you) despite the knowledge of Mr. Hague. I informed Mary that I would like to talk with Mr. Hague. No call from Mr. Hague nor any other representatives. It is now 05/19/10 and I had to contact the manufacturer all over. Mary again transferred me to Mr. Jason and stated that he spoke with Mr. Marc and I needed to pay for service fees and the warranty plan of 40%. I said "unacceptable". I have not had a working unit since the year 2004 when I installed it. He would not budge to anything I was saying and would not go any further.

I asked for Mr. Eric (Regional Manager) to call me back, which he did on 05/19/10 11:30AM. Mr. Eric did the same thing Mr. Jason did. He enforced the fees and I again enforced the statement that the replaced board is not even a year old. He then advised me that the unit should be serviced annually. Again, I repeated "it's not a year old". He then stated, "don't you service your car". I turned and told him every 3 months. However, this unit did not complete a year from the last time it was replaced. He then stated that he has in my records that they were willing to change the unit from outside to the inside, even that was a problem. I am a single parent working from Monday through Friday and volunteer on Saturdays with my children, and they (and Mr. Marc) did not want to accommodate the after 5PM services for me to have an operable unit.

This is so unfair. These companies taking advantage of consumers who work hard for their money and to get this kind of service and poor quality of product. I cannot get anyone of them to assist me in this matter and do not know what direction to take this. A $400 "early termination" fee is outrageous for the above stated reasons. The state of Ohio, in which I reside, says I'm liable for the fee since the agreement is a contract. The cell phone providers shouldn't be permitted to exact such penalties from their customers. One should be free to change services if one finds a better provider! Another case of big business biting the hand that feeds it! This would've been unthinkable in this country 50 years ago. More rampant corporatism. Please help to end these penalties.

I told her that was fine. She asked if I was a homeowner and if we had any type of filtering system on our water system. I told her we own our home and did not have any filtration system. She proceeded to tell me about one of three free gifts I could have: $500 in grocery coupons, $1000 restaurant coupons or a 3 days/2 nights stay at a hotel with one year to use it. I asked about the restrictions on the hotel and she said there were none so I said that was what I wanted.

She (Susan) then told me they would have to deliver the gift to my home and do a demonstration while they were there. I immediately told her I wasn't interested and didn't want them to come. She tried to convince me to let them come and I said I did not want the gift and was not interested in them coming, to please take our number off their calling list and not to contact us again. She asked me if we had ever had our water tested before and I said yes, by Culligan but I didn't want it tested now and for them not to call again. She then said, "so you are willing to take the free gift but you aren't willing to let us come to your house for a 45-minute demonstration?".

I told her she was out of line for saying that. She said she only said back to me exactly what I had said to her and I said she didn't. I was again told her that once she told me they had to bring the gift and do a demo, that I wasn't interested. I asked her name, Susan, and told her I had her phone number on caller ID, that I would call and speak to a supervisor and also report them to the Better Business Bureau and hung up.

I called the company back and asked to speak to a supervisor. I got to speak to Tammy. Tammy said she had been sitting beside Susan during the call and didn't think Susan was being a **. I said that when Susan told me about the gift/demo thing, that she was being very rude and should have never said that. I told Tammy what Susan had said about answering questions, I would get a free gift and Tammy said she didn't say that, that I was wrong. Tammy just kept siding with Susan. I told Tammy that I would be reporting them and to make sure they take our phone number off their calling list and she said they would. She still tried to continue to state they had done nothing wrong and Susan makes these calls daily and doesn't do anything wrong.

Tammy also said that I had said I wanted the free gifts anyway and I never said that. I clarified that once Susan told me they had to come to my home and do a demo, I immediately stated I didn't want them and was not interested. I don't want anyone coming to my home and please take us off the call list. Tammy tried to tell me I was wrong and I hung up on her. End of story.

When I called Jim out to fix the system, he first tried saying there was nothing wrong with it then ended up tying the drain into the main drain for the house. I told Jim about the flooding of my kitchen issue. He seemed liked he was really sorry and looked at my floor for me. My wife and I had thought we had done a good job of getting all of the water up. Apparently, there is a lot more that goes into water cleanup than just cleaning up the water. After Jim said our floor appeared to be fine, we went back to using the system as before. We started noticing discoloration in the floor and called out a disaster cleanup company.

The short version is they said we had extensive water damage and some mold issues because the water penetrated the wall, then the system leaked. Of course, Jim said he was not going to pay for my floor to be fixed. Hague said it was the dealer's fault and Aqua Finance basically told me to screw myself and started reporting to the credit bureaus that I was no longer making my payments. I sued. I sued Jim and Aqua Finance for breach of contract. It was not a quick process and the two companies decided to settle out of court.

I wish there was a class action lawsuit I could have been a part of. For the general principle of it. This company lies, uses deceitful sales tactics and does not hold up to its end of the agreement, but expects you to pay. I can guarantee there is a breach of contract violation with every sale. Unfortunately, these people have been doing this long enough they know how to skirt around it. Verbal promises made in the living room never seem to hold up in the courtroom. That is why I am making it my duty to tell everyone I meet about how Hague Quality Water stole my money, caused damage to my house and had to be taken to court before they would do what they promised.

I had only used 3 bags of potassium in almost 8 months. I called again, no one returned my call. I tried to call yet again and found out that they went out of business. I then decided to get online and file a complaint with the Hague Corporation located in Groveport, Ohio. I talked to a gentleman there and he told me to call another place in Joplin that does service for them. I called and they sent out a technician. He said everything was good but it wasn't.

I have talked to people now for almost a year to get this system working correctly. I have tried everything they have told me. Tamara is now doing business under another name but still for Hague. She even came to my home and smelled my clothes and took a sample shirt back to her boss to show him that they smell bad. I don't know what to do. I am paying over $8,000 for a system that only worked for about a month ever since I have had it and now nothing is working and my husband and I have told them more than once to come and get it because we have tried more than one thing and we are tired of messing with it.

Hague tells me that it is not their problem since the business that sold it to me went out of business I have to go after him. I believe that it is still Hague's problem because it is still under manufacturer warranty and something needs done. I was also supposed to be provided with a 5-year supply of soap products. Almost none of them work. I was told this system would help with our health and save us money. That's why we bought it and it does none of the things Hague representatives said it would. If you can help me figure out what to do, please do. I am currently buying my normal soap I used before I got the system and my clothes still smell, so I would say it's the system itself.

The new service company has a new phone number (702-367-1998) and a new address (9785 Gallo Drive, Las Vegas, NV, 89147). They informed us that the warranty was no longer valid. We received service from them and was charged for parts and service after the last annual service call. Then, it broke again and they said that the blotter in the reverse osmosis tank was shot and we would need a new one. We were told that the annual service calls were to keep everything working right. It is just a joke now because it is just more good money after bad. I have read reviews from a lot of people that are having the same problems as we are and they are wondering what can be done. Is there a class action we can get involved with or something? Please help!

I'm paying for something has never lived up to what I was told it would do. I have to pay the monthly installment regardless if the unit is giving me what I was promised. I dont have the contact info for hague at this time i have left a mess to get it with the company!

My problem is the continuos problems i have had with the system failing. I currently am trying to locate an office,(they moved away) to get this system back to operational. Wished i would have drilled the well as my next door neighbor did and they now have great water with no $3000.00 treatment system.

ever again. then they had a never to give me a credit card so i can buy salt and i guest to service the system once they stopped doing it for free.