General Steel

Chase was excellent. He was great with follow up and follow thru. He worked with us through the entire permitting process and really was diligent in every aspect. He was working with a great team and very accommodating. I have bought buildings from them in the past and would like to build more.

We ordered a building from them, every time we asked questions we heard "we will get back to you in 5 minutes". We ended up calling numerous times before we got answers. We asked for the building to be engineered after paying more money. We got an email asking us to waive our right to look at the plans, we declined, we wanted to see the plans. We then got an email stating we had to pay another 13,000 dollars and the building was going to production. We still have not seen any engineered plans. We refused to pay more money, we were told the price was locked in when we signed the original agreement. But now we are told that due to the price of steel they were charging more. We asked for our money back at this point.

Wanted to take a moment to thank the Building Services Group and specifically Bruce. I had a really great experience dealing with him on my purchase of my 30x40x12. He made the entire transaction really smooth and went out of his way to make sure I was happy about how things turned out. I think he and his group is an invaluable asset to the company and people like that stand out to customers. Thank you!!!

Zachary was a complete pleasure to work with. His knowledge of the product, professionalism, his patience with our endless amount of questions was phenomenal. We are incredibly thankful for all his help and would highly recommend others to work directly with him.

I chose General Steel for my project based on their reputation and competitive pricing. Ken ** has been my main contact at General Steel and my experience with him has been excellent. Ken has always been assiduous and responsive to the various aspects of developing my steel building order.

Over the last 5 years, I have purchased 4 buildings from General Steel for my RV storage facility. They included a 420' x 45' garage unit with 28 garages with electric garage doors, a 408' x 30' canopy unit, a 285' building with 13-15' x 45' plus 6-15' x 49' garages and a 290' x 40' canopy unit, the latter of which is just now being erected. In every case, General Steel has been competitive, easy to work with and timely with their plans and shipping schedules. I would readily recommend their operation as well as their products.

Jacob was extremely responsive to questions and very good with follow-up, as were all GS staff. I have to admit I was surprised by the aggressiveness of all GS personnel in following up with this deal to make sure we got everything done quickly, although I did not regard this aggressiveness as inappropriate. I would have appreciated some deeper discounts for a returning customer, as the building price was close to being undercut by the competition in Phoenix (Southwest Buildings). However, your referral for an affordable setup crew was the selling point. The crew obtained seems to know how to do this pretty well, and presented themselves for unloading very promptly and with the correct equipment. Thanks again for a good experience with GS buildings (they're putting up the building as we speak, so I'm assuming it won't fall over and prompt a less-than-happy review)!

Conor has gone above reg. customer service to help me with this project. To me it feels like he is invested in my project and determined to get me what I want. I know I am hard to work with (retired salesperson) but he takes it in stride and gets us back on project. I think that Conor ** is a great asset to your company and should be recognized as one. Everyone I have talked to from your company has been great to work with.

This will be the first metal building I have ever bought so my wife and I have a ton of questions on purchasing one. We have been shopping and looking for the best possible deal and also the strongest and most reliable buildings. We have 4 youngins and don’t won’t to settle for the what ifs but the I knows. We live in south Louisiana and have just experienced a cat 3 hurricane. I also work off shore and I don’t want to leave my family in a what if building.

My experience with the customer service was the best I have experienced! John was very helpful and if there was something that he could not help me with he forwarded me to the people who could. I will definitely recommend Gen. Steel to other farmers!