When I built my house in 2003 I put in 400 amp service to the property knowing that "someday" I was going to have my dream shed. Thirteen years later I finally got the opportunity to build my shed. I could not be more pleased. The quality of the materials is outstanding. The building should outlive me. As with any large project, there were glitches along the way, but General Steel was very responsive to my issues/needs. My friends are very envious. Overall, I am very satisfied and happy with my decision to buy from General Steel.
Ben was fantastic. After many delays on our part he was very patient with us. He even made himself available on a Sunday afternoon so he could be on a conference call with our building committee. A few days after the meeting one of the members stated that she felt very comfortable after speaking with Ben due to his vast knowledge and his ability to communicate with us.
Shawn from sales has been great. During my initial contact I had a bad cold and lost my voice but he was very helpful and the garage project is moving ahead. The garage is 23x23 and he assured me that it could be customized to fit the existing pad. Thanks.
Joanie and Luke have been great to work with. I feel like part of the family. Both have been very professional and made my experience with GS easy. Both Joanie and Luke are always willing to help and answer any questions I might have. GREAT EXPERIENCE!!!
Still in the last stages of finalizing design - but the experience up to now has been great. Joe was very helpful in working with me on my initial sales order - and Ron as my project manager has been patient with me as I worked through some design changes I had made on door placement, windows, skylights etc. Overall I am very pleased to date with the response and follow-up.
General Steel was a pleasure to work with. They are always prompt, they always pick up the phone or email you right back. Any questions I had they had the answers. I'm super happy with the product and how easy it was to assemble. The staff was great and I couldn't be happier with my building.
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My husband and I have been looking to build a steel building and looked at several companies. We were very happy with Brian! He gave us great info, provided all the necessary details and stayed in close contact throughout the sales process. He was a large part of why we decided to go with General Steel. We are looking forward to having our new shop!
After relying on a training barn about a 1 hr away it was clear our own would be better. After figuring out how & where put it we contacted General Steel and found it was within budget. We use the barn daily for dog training.
I built this shop myself no contractors (except the concrete). It wasn't as hard to put together as I had anticipated, instructions were fairly easy to follow. I only put the smallest amount of insulation they offered maybe should have went with more but even with the small amount even when it was zero outside it only got down to around 33 inside. It is easy to heat and I love it.
I’ve always wanted a big shop to play in. Most men dream of a shop bigger than the house. My dream came true. I couldn’t be more happier choosing General Steel for my building. I get so many compliments on Facebook when I post pictures of my shop. I will always recommend General Steel for any building. Thanks again for making my dream come true.
Satisfied Customers. We purchased a 60'x42' steel building in 2016 for the purpose of a storage building and "man cave." We erected the building ourselves and were very appreciative of the straightforward instructions provided and the clear labeling of all materials. We do recommend this company and product to those who have asked about our project and admire the finished building. Thank you for your service and product.
I was very pleased with the help, support, and information that was given me in allowing us the confidence that we needed to pursue our dream. We did not have any knowledge of what was needed or where to get help and Phillip lead us to the right people. My church is excited.
When I requested information regarding steel frame shed kits from General Steel, Jon ** was excellent in providing me all of the information I wanted, as well as other options that fit my needs for a shed better than what I expected. Overall my experience was very good.
Phillip ** was very professional. His professionalism and commitment to our needs made our decision very easy to make by choosing General Steel. He is a great assets to your company and I'm thankful he's working our project. Keep up the great work Phillip by making people's dreams come true. Thanks.
This will be my first all steel building and I'm looking forward to getting it built and start using it. I had thought the price would be out of my budget but Denny showed me the true cost and what I would be getting for my money made the decision very easy to go with a General Steel building.
I have been leasing office space for my business for many years and decided relocate. I called General Steel and was put in contact with Phillip. He has been a tremendous help working with me on different sizes and designs. He carefully listened to what I was trying to achieve, we finally pinned down the size and pricing that was well within my budget, without using any high pressure sales tactics. Prior to signing a contract or sending any money, I went to the General Steel offices in Littleton CO and met with Phillip and the construction manager, they went over the terms of the contract and answered any questions I had. Even though we are in the beginning stages of this project, I am very pleased how things have been done; I would recommend Phillip to others.
We are a General Contractor in Colorado and complete projects across the state. Whenever a steel building project come up for bid, we always call General Steel first, Chris ** has been great to work with. He is always prompt on returning calls and getting competitive pricing for us to be able to satisfy our clients' needs. This our fourth project with General Steel and they have all gone seamlessly. I would recommend them to anyone. Thank you Chris.
We were looking for a building to replace an auto repair facility that had just burned down and contacted General Steel. I was put in contact with Charlie **. He did a very good job. He was sure to include all of the accessory items I requested and answered all of my questions in a very timely manner. Charlie was also able to put us in contact with a contractor who is going to putting the building up. I am very pleased with the service Charlie has provided for my project and would recommend him to others.
Resolution response: Nov. 5, 2016
Management sprung into action, addressed and resolved. There is no such thing as an imperfect business operation as we all know. This issue won't discourage me from giving them my business. Especially after seeing multiple raving reviews about their products. I look forward to working with them.
Original review: Oct. 27, 2016
I initially made contact with the company, and they had a rep call me. This rep then disappeared. I made contact again, and they assigned me a new rep. This rep said he would get back to me, and this one also disappeared. A quality assurance person sent me a survey which I filled out and also emailed her my issue of finding someone to help me. She never followed up. I've gone through three different people, and couldn't get any help.
I was planning a second garage for my property. While still comparing companies and quotes I stumbled upon General Steel and worked with Ryan. He was able to find a building that fit my needs and budget. And it was actually bigger than I was originally planning on. He worked with me, explain their buildings as well as warranties and put up with my schedule being hard to reach me. I will update this further, once my building is up.
The Fire Department needed a building to house its new Ladder Truck; after searching reviews on many companies online we contacted General Steel and two other companies. Not only was the General Steel quote competitive the reviews I read proved to be true, the Customer service was excellent. I ended up working with Rex and Steve **. They were both very detailed in explaining everything to me and if I posed a question they couldn’t answer, they responded quickly with the answer. Due to the weather here in Maine we requested the expedited delivery option. I am very pleased; the Customer service I received from the sales team was a deciding factor in choosing General Steel for this project.
Building - I was shopping with other steel companies for this project, however something just felt right about General Steel. The sales team I worked with didn't try to high pressure me and made my decision rather easy. I am very pleased.
While researching steel buildings we discovered General Steel and submitted a request for a quote. Philip ** from General Steel reached out to us and assisted in the selection of a steel building. He was able to answer our questions and contacted a building crew in Michigan to get some construction estimates and availability information. Philip went that extra mile to assist us in making our decision to buy from General Steel. If Philip is just a small sample of the type of people we will work with at General Steel then we look forward to working with all of them. Well done!
I have been the Pastor of our Church for 34 years. After speaking with Charlie at General Steel I was sure I was dealing with the right company. He was absolutely fantastic. He didn't try to rush me into the sale and was very attentive to our needs. I'm glad I chose General Steel for our project.
Re: Denny ** and Luke **. Everyone has done a fine job, they have been very courteous and everything was explained in great detail. I'll be completely satisfied once I actually get the building. ;>)
I am very happy; I requested information from 2 other companies, one of them never even bothered to contact me. General Steel follow up, the professionalism from the salesman and really good pricing made my decision easy.
Factual basis uncertain
Resolution response: Aug. 25, 2016
Also, I didn't realize that the cost analysis was my final one, so I did receive that. Just do your research and make sure you understand everything they are saying.
General Steel appreciates every one of our Clients and we were very discouraged to learn that Mrs. Chandler had a bad experience. Client satisfaction is our #1 goal and although our team strives for the best possible results on every project, we apparently failed to meet Mrs. Chandler’s expectations. It appears obvious that General Steel could have done something differently so she would not have had a negative experience. The truth is, General Steel delivered 17 different floor plans and 10 separate rendering packages to satisfy changes requested by Mrs. Chandler. Typically, we are able to deliver exactly what our customer is envisioning in 3 attempts or less, even when our team is designing an extravagant church or complicated retail center. Our design team has worked diligently on this project and after receiving approval from Mrs. Chandler the final versions were delivered.
Original review: Aug. 23, 2016
Bad experience from the start. We were told we were going to get renderings, floor plans, and a cost estimate for a certain price. We were told it was everything that we needed to take to the bank to get an estimate, so not being familiar with construction, we thought it included blueprints. We were also told that it would take 4-6 weeks. We were also told that we would be able to talk to someone and get input on the layout (once again, not being familiar with construction we thought this was talking to an architect).
They wouldn't let us talk to an architect to get their input. It took over a year to get things done. The cost estimate isn't even totally done and I haven't heard from them in over a month. We ended up having to hire an architect (we didn't want to pay them for their architect because they were way more expensive) to do our blueprints. When I told them we thought it included the blueprints, they basically said, "Are you crazy? You can't get an architect with blueprints for that price." I told them "Yes, we can." We found one for $2000 cheaper than what we were paying them for who knows what.
When I would give them changes to make to the floor plan, half of them wouldn't get done so I would have to send it back again. I would have to call every week or so to get anything from them. Otherwise I wouldn't hear from them for weeks. When I did call they seemed annoyed at me. I was told I would get to do 3 major changes without being charged. I did one and then when I was trying to finalize my floor plan, they told me that the changes I made then were the final ones and if I did any more, I would have to pay for them (they were little changes like move a wall a couple feet, etc).
When I got the first cost estimate (I still have not received the final cost estimate, don't know when I will), it was crazy. We were told that they would check into prices in our area and see what things cost. When we got the cost estimate, we googled prices for some of the things, and their estimates were 2 or 3 times as much. When we talked with them, they said that it was just an estimate on what they normally do, and if we want to get a price estimate for our area we could do it ourselves. We had a contractor friend briefly look over the cost estimate and he said they were twice as much, sometimes 3 times as much as it normally costs.
On the steel building, we had gotten an estimate from another company, and the other company came in $150,000 less on just the building part. I felt that I wasn't getting an accurate cost estimate and that when I told them, they said I could go out and do it myself with people in my area, something that they were supposed to do. They were supposed to check and see what permits and things were required for my area, and they never did. Some permits that they put in the cost estimate were not necessary.
The renderings we finally got look great, but I feel I got ripped off for what I paid them and for the services I received. The last few months they have not answered my phone calls. When I call them I do get an email from them within a couple days. I would definitely look for different company to do your steel building.
I also went to their website to leave a review. I found where reviews were left, and they were all positive, but there wasn't a way to leave a review. I asked the person who popped up to help me with any questions I had and she didn't know how to either. Makes me a little suspicious that either their reviews are fake, or they have the reviews sent to them and they only post the positive reviews. Reading the reviews here and my experience with them, I can imagine that they had over 40 positive reviews and not one single negative review.
Great experience. I would give 10 stars if the site would allow it. Doak the salesman was awesome. He really went above & beyond for my project. I'm very happy I chose General Steel.
So far this is one of the best company that I have worked with and have enjoy my experience.
The salesman was very professional and didn't use any high-pressure sales tactics. I was given pertinent information and suggestions from which to make my own decisions. I was never told to do one thing or another. Thanks for giving me the tools from which to make positive decisions. This has been a very easy & comfortable experience.
The team has been so good to work with. From my first contact with Brian and everyone else as we work our way through this process. Team members I have had contact with, Brian, Lauren, Ron, and Stephen **. I would not hesitate to tell someone about the positive experience with General Steel and the team members. General Steel understands what customer service means.
General Steel Company Profile