General Steel
(866) 714-0407
toll free
Call now for more information

General Steel

(866) 714-0407
toll free
Call now for more information

Consumer Reviews and Complaints

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Verified ReviewerVerified Buyer
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When I built my house in 2003 I put in 400 amp service to the property knowing that "someday" I was going to have my dream shed. Thirteen years later I finally got the opportunity to build my shed. I could not be more pleased. The quality of the materials is outstanding. The building should outlive me. As with any large project, there were glitches along the way, but General Steel was very responsive to my issues/needs. My friends are very envious. Overall, I am very satisfied and happy with my decision to buy from General Steel.

4 people found this review helpful

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Verified Reviewer
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The process of choosing the building size then adding the component options was a good flow. During the initial sale of the building, it would have been helpful to know a general average cost of these components upfront, though.

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Verified Reviewer
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Just had to share my experience with the sales rep of General Steel by the name of Andy **. Andy is a very knowledgeable and experienced sales rep that I was glad to have connected with. We are currently launching a Capital Campaign to build a Church facility and Andy's expertise was the critical deciding factor that persuaded our Board to go with a metal building as opposed to regular construction. His answers to our questions were thorough, complete, and satisfactory. GS is currently doing the preliminary drawings and we are 110% sure they will build our new facility!! Thanks Andy, you're the greatest!!!

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Verified ReviewerVerified Buyer
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Ben really went to bat for us to get us into a General building at our budget. You guys deal with these types of purchases every day but we're doing it once and it's a huge cost and undertaking. Ben did a great job of answering my questions and helped to put my mind at ease on this project.

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Verified ReviewerVerified Buyer
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Shawn and Ryan and everybody have all been very helpful, and patient with me as I'm often busy and hard to reach, sorry! Most things seem to be coming together, surveyor on the way, looking forward to building!

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The salesman knew more than the other company I was dealing with, that was the decision maker. I was really close to going with the other company but your salesperson "sold me" if the rest of this process goes as well, I'll be buying more buildings for our company!

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Verified ReviewerVerified Buyer
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Charlie ** has been great to work with. He spent a great deal of time with me (5 months), from my first contact. We started with 1 building and ended up with 2 bigger than the original. He walked me through everything and made me feel comfortable with our company's largest purchase to date outside of our real estate. His fast responses and knowledge on the details made it a clear choice over your competitors. Thank You Charlie & General Steel.

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Verified ReviewerVerified Buyer
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Spoke with and ordered a shop building from Shawn ** at General Steel and I could not be happier with my experience so far. Shawn was very responsive and answered all of my questions and also provided great advice. If you're looking for a professional company and a great experience, go with General Steel.

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Verified ReviewerVerified Buyer
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Derek did an outstanding job at helping, answering questions, and guiding us through the process. He was enthusiastic about our building project and wanted to do whatever necessary to help. Derek was awesome, and it was a fabulous purchasing experience.

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Verified ReviewerVerified Buyer
2
Consumer Increased Rating!

Resolution response: July 22, 2017

Well I am writing to set the record straight, a representative from General Steel called me about my bad experience in getting my building loaded at the Nevada depot in June of 2017. He was genuine in his concerns and was understanding of my frustration with the less than stellar service that I received. He definitely had pride for his company which was good to see, and also offered to pay the penalty of 175.00 I was charged by the transfer company for the lengthy loading time. All I really wanted was to be understood and have someone go to Nevada and reduce the employees' coffee cup size so they don't drag their feet for the next guy. But the cash was nice too. Thanks Bruce.

Original review: June 20, 2017

I was really excited about getting my new building. Everything was going fine until shipping day. General Steel sends me the names and numbers and address of where to pick up the building and the pick up time. I arrange a driver through freight quotes to pick it up on the exact day and time window and transport it to Alaska Marine Lines in Seattle to be sent to Alaska. A simple task for both entities one would think. The driver who was on time with his 40 ft. flat in tow sat at the loading dock for hrs. I received a call from the trucking dispatch saying I was nearing detention due to the wait time, so I called the factory contact and he assured me it would be within the hr. For the love of god it's a 40 ft trailer not a cargo ship. You should be able to load three in an hr. So obviously not ready, as I was lead to believe.

The customer service lady tells me that they took extra care to make sure all the pieces were there because it was going so far and found they forgot a box of clips. OK I call ** on that. What about the guy down the road that orders a building. Does he get the hours of scrutiny while loading his stuff too. Anyway time goes into detention so I have to pay the driver an extra 175.00 for sitting around a freight yard while the factory boy try to put a package together. General Steel would not cover this obvious error on their part. The cost isn't going to make or break me, but like Christmas, it's the thought that counts. One of the reasons we like to live in Alaska is, we don't put up with ** service and when someone is at fault they cop to it.

4 people found this review helpful

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Verified ReviewerVerified Buyer
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Bruce has exhibited excellent customer service. I've had lots of questions about various parts of the project and he treated them all as important. Every response has been timely and well researched. This has really helped clarify some of the more difficult planning decisions I've needed to make.

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I have had only great service from all the people at General Steel. Derrick, German, and Billy have all been great to work with. My requirements have been first priority in all cases. Great communication at every stage of the process.

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I searched for a steel building on the internet and selected GSC. When the original sales rep returned my call but could not answer my questions, I was referred to Mr. Lee **. I sent him a list of questions which we covered individually. We had several person-to-person calls with question and answer periods. I was pleasantly surprised with his ability to answer all my questions without having to go look up the answers. He even offered me his personal phone number in case I had a question when the office was closed. This is great customer service.

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Verified ReviewerVerified Buyer
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Very informative, any questions that he did not have an answer for, he would find out and immediately get back to me with it. You do not know how many times I get the wrong information from a company because the reps decide to guess instead of working a little harder to get the right answer. Great Job!!!

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Verified ReviewerVerified Buyer
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It has been a pleasure to work with both Bob and Luke! They both have gone above and beyond in accommodating our building needs at Stadium Medical. I was very nervous and anxious to start this project due to my limited knowledge on building construction, however Luke and Bob have made all my anxiety go away with their knowledge and professionalism.

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Verified ReviewerVerified Buyer
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The sales team, and particularly Chris **, was extremely helpful, informative and professional. I never experienced the hard sell and was treated with the utmost respect. This was exactly the kind of experience I expect when dealing with such an important purchase. Thanks General Steel!

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Verified ReviewerVerified Buyer
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Brian was our sales consultant and he did an outstanding job. He was polite, informative, and took time to answer all my questions. I would definitely recommend General Steel to friends and colleagues. Thank you for great service. It is truly appreciated.

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Verified ReviewerVerified Buyer
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Ben was fantastic. After many delays on our part he was very patient with us. He even made himself available on a Sunday afternoon so he could be on a conference call with our building committee. A few days after the meeting one of the members stated that she felt very comfortable after speaking with Ben due to his vast knowledge and his ability to communicate with us.

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Verified ReviewerVerified Buyer
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Shawn from sales has been great. During my initial contact I had a bad cold and lost my voice but he was very helpful and the garage project is moving ahead. The garage is 23x23 and he assured me that it could be customized to fit the existing pad. Thanks.

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Verified ReviewerVerified Buyer
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Joanie and Luke have been great to work with. I feel like part of the family. Both have been very professional and made my experience with GS easy. Both Joanie and Luke are always willing to help and answer any questions I might have. GREAT EXPERIENCE!!!

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Verified ReviewerVerified Buyer
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Still in the last stages of finalizing design - but the experience up to now has been great. Joe was very helpful in working with me on my initial sales order - and Ron as my project manager has been patient with me as I worked through some design changes I had made on door placement, windows, skylights etc. Overall I am very pleased to date with the response and follow-up.

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Verified ReviewerVerified Buyer
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General Steel was a pleasure to work with. They are always prompt, they always pick up the phone or email you right back. Any questions I had they had the answers. I'm super happy with the product and how easy it was to assemble. The staff was great and I couldn't be happier with my building.

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Verified ReviewerVerified Buyer
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My husband and I have been looking to build a steel building and looked at several companies. We were very happy with Brian! He gave us great info, provided all the necessary details and stayed in close contact throughout the sales process. He was a large part of why we decided to go with General Steel. We are looking forward to having our new shop!

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Verified ReviewerVerified Buyer
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After relying on a training barn about a 1 hr away it was clear our own would be better. After figuring out how & where put it we contacted General Steel and found it was within budget. We use the barn daily for dog training.

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Verified ReviewerVerified Buyer
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I built this shop myself no contractors (except the concrete). It wasn't as hard to put together as I had anticipated, instructions were fairly easy to follow. I only put the smallest amount of insulation they offered maybe should have went with more but even with the small amount even when it was zero outside it only got down to around 33 inside. It is easy to heat and I love it.

3 people found this review helpful

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Verified ReviewerVerified Buyer
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I’ve always wanted a big shop to play in. Most men dream of a shop bigger than the house. My dream came true. I couldn’t be more happier choosing General Steel for my building. I get so many compliments on Facebook when I post pictures of my shop. I will always recommend General Steel for any building. Thanks again for making my dream come true.

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Verified ReviewerVerified Buyer
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Satisfied Customers. We purchased a 60'x42' steel building in 2016 for the purpose of a storage building and "man cave." We erected the building ourselves and were very appreciative of the straightforward instructions provided and the clear labeling of all materials. We do recommend this company and product to those who have asked about our project and admire the finished building. Thank you for your service and product.

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Verified ReviewerVerified Buyer
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I was very pleased with the help, support, and information that was given me in allowing us the confidence that we needed to pursue our dream. We did not have any knowledge of what was needed or where to get help and Phillip lead us to the right people. My church is excited.

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Verified ReviewerVerified Buyer
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When I requested information regarding steel frame shed kits from General Steel, Jon ** was excellent in providing me all of the information I wanted, as well as other options that fit my needs for a shed better than what I expected. Overall my experience was very good.

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Verified ReviewerVerified Buyer
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Phillip ** was very professional. His professionalism and commitment to our needs made our decision very easy to make by choosing General Steel. He is a great assets to your company and I'm thankful he's working our project. Keep up the great work Phillip by making people's dreams come true. Thanks.

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Verified ReviewerVerified Buyer
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This will be my first all steel building and I'm looking forward to getting it built and start using it. I had thought the price would be out of my budget but Denny showed me the true cost and what I would be getting for my money made the decision very easy to go with a General Steel building.

General Steel Company Profile

Company Name:
General Steel
Year Founded:
1995
Address:
10639 Bradford Rd
City:
Littleton
State/Province:
CO
Postal Code:
80127
Country:
United States
Phone:
(866) 714-0407
Website: