Established in 1995, General Steel has provided over 20,000 steel buildings including successful projects for The White House, Boeing, Disney, Dow Chemical, CAT, Walmart, General Motors, Newmont Mining, PG&E, British Petroleum and NASA.
General Steel has become the industry leader and most trusted pre-engineered buildings brand in the world by offering our customers the most experienced team in the industry and the highest quality buildings available. Our team will provide solutions that will guide you through a successful project beginning at inception through the completion of your construction project.
Customer satisfaction is our top priority and our team will stop at nothing to make sure your project is a true success!
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When I left my message about information on your products Kenneth not only returned my call in a timely fashion. He was extremely knowledgeable about my request. He helped me find the exact building to suit my needs and a perfect price to fit my budget.
I have ordered several buildings with Joanie ** being my primary contact. I have nothing but amazing things to say about her and the company. They have taken care of everything I have asked for! No better company to work with!
Very happy with overall service and speedy response time. Andy ** and Sam ** did a great job helping with all my needs and answering all my questions. Will recommend to any friend. Very pleased with my experience. Thank you!
Everything has gone very well so far. Everyone I've worked with so far has been helpful and prompt to answer any questions I've had. I hope the rest of the process goes this well. They were also quick to get price adjustments back when I made changes.
Recently purchased a building from General Steel. They did manage to work through all the issues I had in a previous post. They do try to work with the customer and that is worth a lot these days. If you know about steel buildings there guys are as good at it as anyone else.
Admittedly I had no idea what purchasing a metal building would entail. I got sucked into buying one as they were offered at 30% off... a deal right? I was told many buyers work as their own contractor as it is not difficult to erect such a building... Well unless you are a contractor with a lot of experience that is simply sales propaganda.
Once you confirm to purchase and they have your signed contract... they then hit you with "accessories" which to be honest are necessities... but not being honest is their stock in trade. Little things like doors and windows and insulation... all of which I figured were already in the price were not... so add another $4000. Also, they don't tell you the accessories come from various vendors. The door vendor called me and asked if I wanted a door... I told them I had already ordered one and hung up... What they didn't tell me (as they should have) was that they had my doors and wanted to ship them to me! So their outside source people are not very professional at all. Delayed the doors for 2 weeks due to their lack of real communication.
Next... I guess I should have checked off all the components ordered. I figured they were professionals... I was wrong... missing a $415 window. If they ship anything to you go over the checklist... they are not professional in any way when it comes to what they ship you. Next one of the struts for the roof had the gusset wrongly placed... another $500 to get a portable welder to come and cut it off and place it where it needed to be... 4-6 weeks for plans and you don't get a foundation plan unless you pay an extra $2000! If I had to do it over... I would not ever buy from this company again and I recommend to anyone they think twice before dealing with these people who seem nice but to them, it is all about the Benjamins and not the customer.
My experience with the General Steel Corporation was very positive. All the employees I dealt with helped me every step of the way. They explained the process and what to expect -- a 5 star group of employees and managers for sure! As for the product, I ordered a 24X30 steel garage kit with insulation kit and it was assembled by a construction company here in Tucson. Bottom line: The garage kit exceeded my expectations in both quality and in looks, it's solid, it looks sharp and is exactly what I needed and wanted!Thanks to all at General Steel Corporation!
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Kevin and Ryan from General Steel have been awesome to work with. Both of them have been total professionals and they have made it a very easy process for me. Communication has been excellent and I have received very fast responses to any questions asked. We can’t wait to get this project started.
Ronald and Steven have been a tremendous help as my company began this process of building a warehouse, something we are completely unfamiliar with. They have given great insight, quick responses and been able to help ease our nerves as we went through this. Thank you very much for all the help. If things go as planned, we will be coming back in the future for more warehouses!
Tyler was very responsive and diligent in pursuing the answers to any questions or concerns I had throughout the process. Tyler's involvement was a positive factor in our decision to go with General Steel. My vote is that he gets the prize.
I just got married last year, and was hesitant to jump into a large financial expenditure so soon. But Taylor ** was very helpful and knowledgeable helping me get what I needed at a great price. This is the first metal building I will have owned, and can't wait to have it finished!
I recently decided to build a shop building on my property. I started an internet search for a reputable company to purchase it from. Taylor ** from General Steel was the one who called immediately! She was very pleasant and needless to say extremely helpful! All of my questions were answered and I had a quote in no time. Taylor is super easy to talk to. I would deal with her again! Highly recommend...
Sam and Jeremie have been a great team to work with on this build. From my initial call to the whole process they’ve been so helpful. I am looking forward to taking delivery of our package and getting the building up and in use. General Steel has been awesome. Thank you.
Talked with Bruce and he has taken over the communication piece in working to get our product. I'm updating my review as there is a difference between General Steel and General Steel Design Services. I still believe communication can always improve in dealing with customers and Bruce has done a good job in making sure we are satisfied customers.
I originally was going to build a house and General Steel has a program which designs your house and then sends you the cost per square foot but you have to pay them $6000 in advance. Once we started getting into that process the cost they were quoting was astronomical. I decided to just purchase a already built house and get more bang for my bucks. Per General Steel they wouldn't refund my money but the money could be used to buy material from them for another project. I had no less than 20 emails back and forth with their design team and the response rate was 3 to 4 days up to a few weeks for a response. The costs for them to do anything for me was absurd and a local metal company was 4 to 5 times cheaper for the same quality. Finally after 8 months of going back and forth with no resolution I told them to just send me $6000 in roofing sheets.
Out of the blue with no communication as to a delivery time or delivery needs, a flatbed truck shows up at my house with the product. A flatbed truck in a neighborhood that can't pull down my driveway or has no way to unload the material. Called General Steel and they basically told me it's my problem and they would redeliver it when I got a forklift or crane to unload the 40 sheets of steel siding. The cost to rent a crane or forklift is over $700. General Steel's customer service is terrible and they have no communication skills. They don't put the customer's needs first or do they care if they make a mistake. Forget about getting any kind of building or material from them as you will be better served going to a local company as the costs will be cheaper and the material is the same quality if not better.
Just wanted to thank Kevin and Sam for their follow-through and timely communications. Very professional and polite. It has been a pleasure working with GS on this, my second GS building project. Look forward to getting the building on site and erected.
The sales process was excellent. Andy ** was our salesperson and he was a pleasure to work with. Andy was always willing to adjust and adapt the building to try to accommodate our budget while clearly communicating the implications of our changes. We have not completed the building design yet so we can't comment on the full cycle of the construction process, but based on the sales experience we are very pleased so far.
We initially started researching several Metal Building suppliers and narrowed it down fairly quickly after Andy ** reached back to us to lend a helping hand in our research. Andy was prompt and professional in his communication with us. We eventually set up a conference call organized by Andy that sold us on utilizing General Steel for our small project. We haven't gotten the building on the ground yet but are confident that things will continue as well as they have so far. Thanks for all your guidance Andy!
General Steel has changed their mind and come to a resolution agreement with me and will be reimbursing me the $800 for temporary fencing and bolts that I had to buy myself in order for the job site to be protected and the storage units to be constructed. I am now satisfied with General Steel’s business practice. The storage units are good quality and my tenants are thrilled.
I am surprised that a company this size treats their customers so irresponsibly. They made a time commitment to me... did not keep it... cost me more money in temporary fencing costs in order to keep their incomplete shipments safe from theft... and left me hanging in the wind waiting for a return crew, not once, but TWICE.
The installation of General Steel storage units at my apartment complex cost me an extra $800 in temporary security fencing costs. I also had to buy $300 worth of bolts for the project as those were also left out of the second incorrect shipment. I asked to be reimbursed for these extra investments and was denied. Multi-family operators here in the southeast United States are actively pursuing value added, on-site storage for their residents. I would never recommend General Steel to anyone else for this endeavor. Sloppy business practice.
Our choice of General Steel because on Brad ability to explain to us and convince us on how general steel is better. Brad was able to explain to us how general steel fit what we are looking for. Brad was had a good understanding of our concern, and he help clarify our question and concerns.
General Steel sells you a building package, then encourages you to review the experience before anything significant can go wrong. Note the timing of many reviews on its page. I ordered windows and insulation only to find that the windows were not suitable for my purpose and that one can buy superior windows at much cheaper prices. GS would not cancel the order notwithstanding that there was nothing in the contract about not cancelling extras. It was far too early in the process for the windows to have already been taken out of stock, or probably even manufactured.
I sent the elevations and floor plans of the building, which GS allegedly used to design it. Nothing was mentioned about skylights, which I could not utilize, but they were included in the package. I had to pay another company to but galvalume to finish the roof. The floor plans appeared to be ok when I reviewed the PDF files. When they sent hard copies, foolishly, I failed to review every set. I handed one hard set to the erector company which used them to pour the foundation. When it came time put up the steel, we found the foundation was too short and the bolts were in the wrong place. That is because the hard copy I had given the erector company was for a totally different building. Once again, GS was unconcerned.
Once the frame was up, we discovered that a girt went all the way around the building about nose height, passing through every window I had designed on the building. I had to pay another company to fix that and buy more steel. The front door was designed in a different place than the plans I sent. I ordered material for a porch roof. The framing came but not the roofing panels. As best I can tell, it is not necessary to utilize a company such as GS. GS does not manufacture the buildings. If I buy again, I will go directly to the manufacturer.
Everyone I have spoke with was very nice and knowledgeable with what was needed. They were very helpful in getting everything just the way I needed it. I would recommend them to anyone and will be glad to work with them again in the future. Carl, Ron and Megan have done a great job and gave me a great experience in getting the metal building that I will call home soon.
Thank you to Tyler ** and General Steel!!! Tyler was upfront, very informative, and extremely professional in the purchase process of the metal building, from start to finish. I will refer Tyler and General Steel in the future.
Dauphne was very helpful and polite when dealing with my order. She responded well and answered all my questions. I would recommend her support with any customer purchasing from General Steel. Out of most of the people I talked to at General Steel she was the easiest to deal with.
Our Building is being delivered this Thursday on March 29, Our experience so far has been Great, I've reached out to both Ryan and Megan on several occasions to make changes. Every time Ryan got us what we wanted. No hassle, easy. Megan has gone out of her way to help us schedule items in on a timely manner. She has done an outstanding job. Thanks again to both of you on building a Garage and building our dreams.
Initially everything was moving very slow regarding this project due to delays on our side as well as the companies we were dealing with. However, once Bruce ** and Megan ** got involved this became a very pleasant and professional experience. Megan ** expeditiously handled returning emails and phone calls to bring our project to fruition. A big thank you to Megan for all the assistance. Additionally, a big thank you to Bruce ** for all the assistance in handling the unusual request of a third company payment for a portion of the building. We are looking forward to completing this project very soon.
Joanne was exceptional in helping us with purchase of our building. She was thorough, quick, responsive to our questions and helpful in every way. On a scale of 1 to 10, Joanne earned a 12 in our dealings. Also, working with Billy on our building, adds, changes, or whatever we needed, Bill has been so far exceptional, helpful, responsive to our changes, adds or conversation. On a scale of 1 to 10, Billy has earned a 12 to date. So far my experience with your company has been exceptional. We all know and appreciate that great employees makes a great company. I look forward to working with Billy on our building.
The sale person Jon was knowledgeable and convincing. I don't have the building yet, still early in the process. At this time, I am happy. After the main sale, several options were offered to increase the cost of the building.
So far everyone has been very helpful. Thanks. I haven't started construction yet, but the buying, and design process has went smooth to date. I am looking forward to delivery date so we can start putting this new building together! My wife will appreciate the garage space!
I appreciate General Steels concerns regarding my review. General Steel has moved quickly to resolve a mutual misunderstanding regarding funds wired transferred to their account. I appreciate managements efforts to correct this misunderstanding and I am satisfied with their resolution of this matter.
We chose your company for a steel building quote based upon your excellent reviews. I contacted General Steel on September 1, 2017 from what I can reconstruct. Michael ** sent me an email quote. I also spoke with Lee ** on September 1 concerning the construction of the proposed building. On September 5, I contacted Mr. ** and asked him to call me. On September 7, Mr. ** contacted me and asked if I was prepared for Hurricane Irma. He asked for a good time to call the following week to send a deposit since this was a Labor Day Sale and asked me to call Lauren ** to give her an update. On September 14, 2017, Lee ** sent an email stating I had to complete the building order with Lauren ** today and that Jay the builder had to have confirmation to hold a spot in his schedule.
On September 14, six minutes after the communication with Lee **, Lauren ** sent me wiring instructions and stated that I needed to go straight to fabrication immediately. An attachment stated the quote was only valid until September 17. On September 15, I wire transferred $3,000 to General Steel Corp. as requested. On September 19, I received a welcoming letter from General Steels Help Desk. Because of the hurricane, I was unable to schedule a meeting with the City of Titusville zoning department until September 22. I was advised at that time, even though our property had a commercial designation, the zoning had been amended to no longer allow for warehouse structures to be built on our current warehouses adjoining vacant lot.
On September 22, I immediately notified General Steel that I could not go forward with the project. At this point, no work had been done on this project only an inquiry. On October 3, I received an email from Bruce ** stating #3 clause in the contract I signed allowed General Steel to retain the wired funds. I am a small businessman concerned regarding how I was induced to sign the contract and wire funds before and after a devastating hurricane with the threat that the sale price would be withdrawn unless I acted immediately. Because of the Hurricane and its devastating effects I was unable to conduct due diligence until the City of Titusville's various departments were open for business and appointments. Our deposit was $3,000.00.
Just wanting to say that the quality of service given to us from Michael ** has been way above our expectations, from the first day when I called, until he sold us a building and then to get called from Ryan ** to lay out our building almost with no time in between, and for the knowledge from both to help us get what we needed with no snags. You only have 5 stars but I would give 10 to these 2 guys. Thank You very much for all your help and for making this a fast and Pleasurable experience.
Good Experience from the first phone inquiry about purchasing a steel building. Told my sales rep what I wanted, and he came back with a building that was very close to that size and everything I wanted to make up my dream shop. Very Happy with the price. Looking forward to my new Steel Building from General Steel.
The process of building a large building is more than difficult for a non-contractor, but the efforts of the salesman and project coordinator have made the project much more doable and so far into the project all issues have been handled simply, and professionally.
General Steel expert review by Joseph Truini
General Steel Buildings, based in Colorado, is widely regarded as a leader in the steel building industry. Operating for more than 20 years, General Steel has grown from a supply company to a full-service construction company.
Range of services: General Steel is a full-service company that helps clients plan and construct a steel building.
Prominent clients: The company has proven its reputation by working with some outstanding clients, including the White House, NASA, Disney, GM and Boeing.
Time in business: General Steel has been constructing steel buildings for two decades.
Free quote: If clients have an idea for a steel building they'd like to buy or build, General Steel will give a free initial consultation and quote for the customers so they know how much a project will cost before they commit.
Regular specials offered: General Steel Buildings offers rotating specials on buildings via its website, which means customers can find regular sales and value prices.
Best for: Individual property owners, industrial businesses, farm owners, municipal facilities and storage facilities.
General Steel Company Information
- Social media:
- Company Name:
- General Steel
- Year Founded:
- 10639 Bradford Rd
- Postal Code:
- United States
- (800) 745-2685