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General Steel
General Steel
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Overall Satisfaction Rating
4.73/5
  • 5 stars
    123
  • 4 stars
    15
  • 3 stars
    4
  • 2 stars
    0
  • 1 stars
    4
Based on 146 reviews that contain star ratings
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General Steel

ConsumerAffairs Accredited Brand

Established in 1995, General Steel has provided over 20,000 steel buildings including successful projects for The White House, Boeing, Disney, Dow Chemical, CAT, Walmart, General Motors, Newmont Mining, PG&E, British Petroleum and NASA.

General Steel has become the industry leader and most trusted pre-engineered buildings brand in the world by offering our customers the most experienced team in the industry and the highest quality buildings available. Our team will provide solutions that will guide you through a successful project beginning at inception through the completion of your construction project.

Customer satisfaction is our top priority and our team will stop at nothing to make sure your project is a true success!

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167 General Steel Consumer Reviews and Complaints

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 7, 2018

I recently decided to build a shop building on my property. I started an internet search for a reputable company to purchase it from. Taylor ** from General Steel was the one who called immediately! She was very pleasant and needless to say extremely helpful! All of my questions were answered and I had a quote in no time. Taylor is super easy to talk to. I would deal with her again! Highly recommend...

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 30, 2018

Sam and Jeremie have been a great team to work with on this build. From my initial call to the whole process they’ve been so helpful. I am looking forward to taking delivery of our package and getting the building up and in use. General Steel has been awesome. Thank you.

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Customer increased Rating by 2 stars!
Verified Reviewer
Resolution response: Oct. 22, 2018

Talked with Bruce and he has taken over the communication piece in working to get our product. I'm updating my review as there is a difference between General Steel and General Steel Design Services. I still believe communication can always improve in dealing with customers and Bruce has done a good job in making sure we are satisfied customers.

Original review: Oct. 19, 2018

I originally was going to build a house and General Steel has a program which designs your house and then sends you the cost per square foot but you have to pay them $6000 in advance. Once we started getting into that process the cost they were quoting was astronomical. I decided to just purchase a already built house and get more bang for my bucks. Per General Steel they wouldn't refund my money but the money could be used to buy material from them for another project. I had no less than 20 emails back and forth with their design team and the response rate was 3 to 4 days up to a few weeks for a response. The costs for them to do anything for me was absurd and a local metal company was 4 to 5 times cheaper for the same quality. Finally after 8 months of going back and forth with no resolution I told them to just send me $6000 in roofing sheets.

Out of the blue with no communication as to a delivery time or delivery needs, a flatbed truck shows up at my house with the product. A flatbed truck in a neighborhood that can't pull down my driveway or has no way to unload the material. Called General Steel and they basically told me it's my problem and they would redeliver it when I got a forklift or crane to unload the 40 sheets of steel siding. The cost to rent a crane or forklift is over $700. General Steel's customer service is terrible and they have no communication skills. They don't put the customer's needs first or do they care if they make a mistake. Forget about getting any kind of building or material from them as you will be better served going to a local company as the costs will be cheaper and the material is the same quality if not better.

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4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 12, 2018

Just wanted to thank Kevin and Sam for their follow-through and timely communications. Very professional and polite. It has been a pleasure working with GS on this, my second GS building project. Look forward to getting the building on site and erected.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 8, 2018

The sales process was excellent. Andy ** was our salesperson and he was a pleasure to work with. Andy was always willing to adjust and adapt the building to try to accommodate our budget while clearly communicating the implications of our changes. We have not completed the building design yet so we can't comment on the full cycle of the construction process, but based on the sales experience we are very pleased so far.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 13, 2018

We initially started researching several Metal Building suppliers and narrowed it down fairly quickly after Andy ** reached back to us to lend a helping hand in our research. Andy was prompt and professional in his communication with us. We eventually set up a conference call organized by Andy that sold us on utilizing General Steel for our small project. We haven't gotten the building on the ground yet but are confident that things will continue as well as they have so far. Thanks for all your guidance Andy!

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Customer increased Rating by 3 stars!
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Verified Reviewer
Resolution response: Aug. 21, 2018

General Steel has changed their mind and come to a resolution agreement with me and will be reimbursing me the $800 for temporary fencing and bolts that I had to buy myself in order for the job site to be protected and the storage units to be constructed. I am now satisfied with General Steel’s business practice. The storage units are good quality and my tenants are thrilled.

Original review: Aug. 18, 2018

I am surprised that a company this size treats their customers so irresponsibly. They made a time commitment to me... did not keep it... cost me more money in temporary fencing costs in order to keep their incomplete shipments safe from theft... and left me hanging in the wind waiting for a return crew, not once, but TWICE.

The installation of General Steel storage units at my apartment complex cost me an extra $800 in temporary security fencing costs. I also had to buy $300 worth of bolts for the project as those were also left out of the second incorrect shipment. I asked to be reimbursed for these extra investments and was denied. Multi-family operators here in the southeast United States are actively pursuing value added, on-site storage for their residents. I would never recommend General Steel to anyone else for this endeavor. Sloppy business practice.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: July 2, 2018

Our choice of General Steel because on Brad ability to explain to us and convince us on how general steel is better. Brad was able to explain to us how general steel fit what we are looking for. Brad was had a good understanding of our concern, and he help clarify our question and concerns.

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Factual basis uncertain
Verified Reviewer Verified Buyer
Original review: June 3, 2018

General Steel sells you a building package, then encourages you to review the experience before anything significant can go wrong. Note the timing of many reviews on its page. I ordered windows and insulation only to find that the windows were not suitable for my purpose and that one can buy superior windows at much cheaper prices. GS would not cancel the order notwithstanding that there was nothing in the contract about not cancelling extras. It was far too early in the process for the windows to have already been taken out of stock, or probably even manufactured.

I sent the elevations and floor plans of the building, which GS allegedly used to design it. Nothing was mentioned about skylights, which I could not utilize, but they were included in the package. I had to pay another company to but galvalume to finish the roof. The floor plans appeared to be ok when I reviewed the PDF files. When they sent hard copies, foolishly, I failed to review every set. I handed one hard set to the erector company which used them to pour the foundation. When it came time put up the steel, we found the foundation was too short and the bolts were in the wrong place. That is because the hard copy I had given the erector company was for a totally different building. Once again, GS was unconcerned.

Once the frame was up, we discovered that a girt went all the way around the building about nose height, passing through every window I had designed on the building. I had to pay another company to fix that and buy more steel. The front door was designed in a different place than the plans I sent. I ordered material for a porch roof. The framing came but not the roofing panels. As best I can tell, it is not necessary to utilize a company such as GS. GS does not manufacture the buildings. If I buy again, I will go directly to the manufacturer.

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12 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 31, 2018

Everyone I have spoke with was very nice and knowledgeable with what was needed. They were very helpful in getting everything just the way I needed it. I would recommend them to anyone and will be glad to work with them again in the future. Carl, Ron and Megan have done a great job and gave me a great experience in getting the metal building that I will call home soon.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 7, 2018

Thank you to Tyler ** and General Steel!!! Tyler was upfront, very informative, and extremely professional in the purchase process of the metal building, from start to finish. I will refer Tyler and General Steel in the future.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 23, 2018

Dauphne was very helpful and polite when dealing with my order. She responded well and answered all my questions. I would recommend her support with any customer purchasing from General Steel. Out of most of the people I talked to at General Steel she was the easiest to deal with.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: March 28, 2018

Our Building is being delivered this Thursday on March 29, Our experience so far has been Great, I've reached out to both Ryan and Megan on several occasions to make changes. Every time Ryan got us what we wanted. No hassle, easy. Megan has gone out of her way to help us schedule items in on a timely manner. She has done an outstanding job. Thanks again to both of you on building a Garage and building our dreams.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 20, 2018

Initially everything was moving very slow regarding this project due to delays on our side as well as the companies we were dealing with. However, once Bruce ** and Megan ** got involved this became a very pleasant and professional experience. Megan ** expeditiously handled returning emails and phone calls to bring our project to fruition. A big thank you to Megan for all the assistance. Additionally, a big thank you to Bruce ** for all the assistance in handling the unusual request of a third company payment for a portion of the building. We are looking forward to completing this project very soon.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 11, 2018

Joanne was exceptional in helping us with purchase of our building. She was thorough, quick, responsive to our questions and helpful in every way. On a scale of 1 to 10, Joanne earned a 12 in our dealings. Also, working with Billy on our building, adds, changes, or whatever we needed, Bill has been so far exceptional, helpful, responsive to our changes, adds or conversation. On a scale of 1 to 10, Billy has earned a 12 to date. So far my experience with your company has been exceptional. We all know and appreciate that great employees makes a great company. I look forward to working with Billy on our building.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Feb. 10, 2018

The sale person Jon was knowledgeable and convincing. I don't have the building yet, still early in the process. At this time, I am happy. After the main sale, several options were offered to increase the cost of the building.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 9, 2018

So far everyone has been very helpful. Thanks. I haven't started construction yet, but the buying, and design process has went smooth to date. I am looking forward to delivery date so we can start putting this new building together! My wife will appreciate the garage space!

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Customer increased Rating by 2 stars!
Verified Reviewer
Resolution response: Feb. 22, 2018

I appreciate General Steels concerns regarding my review. General Steel has moved quickly to resolve a mutual misunderstanding regarding funds wired transferred to their account. I appreciate managements efforts to correct this misunderstanding and I am satisfied with their resolution of this matter.

Original review: Feb. 9, 2018

We chose your company for a steel building quote based upon your excellent reviews. I contacted General Steel on September 1, 2017 from what I can reconstruct. Michael ** sent me an email quote. I also spoke with Lee ** on September 1 concerning the construction of the proposed building. On September 5, I contacted Mr. ** and asked him to call me. On September 7, Mr. ** contacted me and asked if I was prepared for Hurricane Irma. He asked for a good time to call the following week to send a deposit since this was a Labor Day Sale and asked me to call Lauren ** to give her an update. On September 14, 2017, Lee ** sent an email stating I had to complete the building order with Lauren ** today and that Jay the builder had to have confirmation to hold a spot in his schedule.

On September 14, six minutes after the communication with Lee **, Lauren ** sent me wiring instructions and stated that I needed to go straight to fabrication immediately. An attachment stated the quote was only valid until September 17. On September 15, I wire transferred $3,000 to General Steel Corp. as requested. On September 19, I received a welcoming letter from General Steels Help Desk. Because of the hurricane, I was unable to schedule a meeting with the City of Titusville zoning department until September 22. I was advised at that time, even though our property had a commercial designation, the zoning had been amended to no longer allow for warehouse structures to be built on our current warehouses adjoining vacant lot.

On September 22, I immediately notified General Steel that I could not go forward with the project. At this point, no work had been done on this project only an inquiry. On October 3, I received an email from Bruce ** stating #3 clause in the contract I signed allowed General Steel to retain the wired funds. I am a small businessman concerned regarding how I was induced to sign the contract and wire funds before and after a devastating hurricane with the threat that the sale price would be withdrawn unless I acted immediately. Because of the Hurricane and its devastating effects I was unable to conduct due diligence until the City of Titusville's various departments were open for business and appointments. Our deposit was $3,000.00.

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15 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 12, 2018

Just wanting to say that the quality of service given to us from Michael ** has been way above our expectations, from the first day when I called, until he sold us a building and then to get called from Ryan ** to lay out our building almost with no time in between, and for the knowledge from both to help us get what we needed with no snags. You only have 5 stars but I would give 10 to these 2 guys. Thank You very much for all your help and for making this a fast and Pleasurable experience.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 21, 2017

Good Experience from the first phone inquiry about purchasing a steel building. Told my sales rep what I wanted, and he came back with a building that was very close to that size and everything I wanted to make up my dream shop. Very Happy with the price. Looking forward to my new Steel Building from General Steel.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 7, 2017

The process of building a large building is more than difficult for a non-contractor, but the efforts of the salesman and project coordinator have made the project much more doable and so far into the project all issues have been handled simply, and professionally.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 4, 2017

All of the people I have worked with at General Steel have been great, and I have made them work for it. They have answered my questions and worked with me to design exactly what I wanted. Even after I had put down a deposit they have worked with me to resolve my concerns and make a few changes.

7 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 2, 2017

I had a good experience with Ronald ** who is our building coordinator on current project. I had difficulty with the Alaska Fire Marshall on our last building placement and Ron went above and beyond getting me some fire rated industry material that I can use when getting our newest permit. I am a commercial fisherman and not knowledgeable in the building trade so he did well guiding my partner and I through the ordering process. I would recommend General Steel and Ron to anyone looking for a steel building.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 30, 2017

First let me say I am in no way related to my salesman Derek ** - it was just the luck of the draw! Our non-profit soccer organization had been shopping for a metal building and had reached out to approximately 4 different metal structure companies. Derek was THE only one to make contact with me by phone. Personalized service! He spent at least an hour on the phone with me going over our needs and then finding the right structure for our club at the price point we wanted to stay within. I would recommend General Steel and Derek ** to anyone!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 9, 2017

Having Ryan ** as my Project Coordinator has been great. He has helped with every question/concern I've had. Any additional information I have requested, Ryan has answered for me in a timely manner. Ryan has worked with me through the changes I have requested. This process has been made easier thanks to Ryan.

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Customer increased Rating by 2 stars!
profile pic of the author
Verified Reviewer Verified Buyer
Resolution response: Nov. 15, 2017

Well having spoken with someome in charge of reviews, they worked with me to try and resolve the issues and make things right. In the end I can't say that things went perfectly smooth but I am happy to say they care enough about the customers to really try and make things better. Perhaps what sounded like fake reviews were just resolved reviews. Either way, I am impressed they found a frustrated customer and worked to correct the scenario.

Original review: Nov. 1, 2017

We are a long way into our process with General Steel. First, we called in almost a year ago and were told they had a limited time sales on certain buildings. Later we found out that is a scamming sales pitch that they have already been in trouble legally for doing. Ok fine, we went on through the process. The initial engineered drawings took twice the time we were told and we had to stay on them. Finally we got them back and they (despite asking us where our windows would be and so forth), blocked our future windows with bracing that wouldn't work for our needs. They wanted us to pay almost $1k more to fix it. Um no, we told our plans from day one.

Finally we were offered to pay half of the cost they asked and we did it just to move on but we had to wait even longer for finished engineered plans. We were quoted later (by General Steel) for insulation and windows. $10,000 for regular ol' insulation. Ridiculous. It only took a second phone call to find it for half that and could keep going and get it even lower. Markups on any extras are all overpriced. There was a ton of confusion on delivery. We were told it was all coming on one truck but two showed up. We had a forklift rented and they were having trouble after we had rented it for one day if it would all be there on that day. Plus there was a big to do about who to give the items too. Another thing that made me upset was realizing that this isn't a "General Steel Building". They just contract out a third party supplier that we could have bought it cheaper directly from. That is dishonest to me.

Items came damaged which they were relatively quick to replace, items were back ordered without warning which could have made us rent a forklift for another day but we figured something else out, and items were missing (say half the bolts required). Sure, they said they would replace them but we were mid-building and didn't have time to wait. The building went together okay but it wasn't without issues. We were told they would give us a list of contractors but they couldn't and didn't. We had a hard time finding anyone who would. We got quotes for over $60000 just to erect the building from those that would. After it was delivered and paid in full we were told about the seamer rental which I feel is the straw that broke the camel’s back. We paid an upgrade fee of $8000 which included a seamer rental.

Not until we have the building and it is paid for we’re told we have to either send a $4500 cashier’s check or do an ACH debit that we SHOULD get back if it is returned and in good shape. They cost around $4000 new. I pointed out that you don't rent a car or the forklift, pay for it in full up front and get the money back if it is returned and in good shape. That is like buying it and then returning it for a refund. I don't like it. It got rude at that point and we were just put off basically to find our own seamer. All you pay for is a lot of overpromised, well advertised metal buildings that you could get elsewhere for a better price. There is a heap of dishonesty in the whole transaction.

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19 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 7, 2017

My husband and I were discussing building a shed. Next thing I know, my father-in-law is forwarding us a quote from General Steel. I managed to be the new lead when my husband got sent to FL to help restore power after Irma. The staff has been very helpful and patient answering my questions. It has very easy.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 6, 2017

Matt was super personable and has done an amazing job with us! Highly recommend him and this company to anyone who is looking for a company who does this type of work. Thank you for all of the help that you have given us so far!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 26, 2017

Golf Cart Canopy for Veterans Hospital - Chris ** was very professional and easy to work with in regards to our building needs. He was prompt and helped with all items in regards to our building for the VA Hospital. We will definitely keep your company and Chris in mind for future project.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Sept. 15, 2017

The process of choosing the building size then adding the component options was a good flow. During the initial sale of the building, it would have been helpful to know a general average cost of these components upfront, though.

5 people found this review helpful
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General Steel expert review by Joseph Truini

General Steel Buildings, based in Colorado, is widely regarded as a leader in the steel building industry. Operating for more than 20 years, General Steel has grown from a supply company to a full-service construction company.​

  • Range of services: General Steel is a full-service company that helps clients plan and construct a steel building.

  • Prominent clients: The company has proven its reputation by working with some outstanding clients, including the White House, NASA, Disney, GM and Boeing.

  • Time in business: General Steel has been constructing steel buildings for two decades.

  • Free quote: If clients have an idea for a steel building they'd like to buy or build, General Steel will give a free initial consultation and quote for the customers so they know how much a project will cost before they commit.

  • Regular specials offered: General Steel Buildings offers rotating specials on buildings via its website, which means customers can find regular sales and value prices.

  • Best for: Individual property owners, industrial businesses, farm owners, municipal facilities and storage facilities.

Profile picture of Joseph Truini
Joseph Truini Home Improvement Contributing Editor

Joseph Truini is a home improvement expert who writes extensively about do-it-yourself home remodeling and repair, woodworking projects and tools and techniques. His work has appeared in several national magazines, including This Old House, Popular Mechanics, Country Living, Woman’s Day, and Today’s Homeowner.

General Steel Company Information

Social media:
Company Name:
General Steel
Year Founded:
1995
Address:
10639 Bradford Rd
City:
Littleton
State/Province:
CO
Postal Code:
80127
Country:
United States
Phone:
(800) 745-2685
Website:
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