GE Service Contracts Reviews

I bought a New GE dryer from Lowe's. It broke in a week. They said because it was over 48 hours, I would have to call GE. They use a company called Bodewell (looka at their reviews-mostly negative). I missed the repair person's call... so they cancelled. Now they want me to another week. The worst service ever!!!

I highly suggest you do not purchase a GE product that may need repair. I bought a washer/dryer in February. By May we started needing repairs. For the first issue, it took 3 visits to repair and took several weeks from when they started. Two months later we had another issue. We are now on our third visit for this issue. The technician had an emergency (not his fault) but no one called to tell me the appointment needed to be moved. I finally called Bodewell (the GE service company) and my appointment is not in another 1 1/2 weeks. The communications is terrible and I am very disappointed in the products that we are having failures so quickly. For both issues, the technician needed to order additional parts which prolongs the process. All and all it has not been good.

I purchased appliances from a Monogram/General Electric/Haier ("GE") dealer September 3, 2023. Two of those appliances were broken from the day they were first delivered and it took months of no show service appointments to get them repaired. The repair people GE sent also destroyed portions of our kitchen cabinets and it was a fight to get GE agree to cover those repairs. So the products and service has been atrocious since day 1.

Evan the service tech for Bodewell in South Jersey made huge mistakes servicing our GE washers (yes two) in the house. He then put a black list/do not service notation on our file to blame us and not take responsibility. He has engaged in fraud. With the black listing we can not get anyone within 150 miles to service the GE washer. GE will not stand by its product. Bodewell will not stand by its service. GE and BODEWELL have violated NJ's consumer protection laws. We will have to find an attorney to solve this problem because now, for the life of these products, no GE or BODEWELL service tech will enter our house. This is absolutely fraud. DO NOT BUY GE OR EVER USE BODEWELL!!!!

We purchased a brand new washer and dryer from Home Depot, and the dryer has never worked. It's been over two weeks and we still can't get this issue resolved. Neither Home Depot nor Bodewell Repair Services (GE’s authorized repair provider in New Orleans) has stepped up to fix the problem. To make matters worse, Bodewell’s technician lied about showing up for a scheduled appointment and falsely claimed there was a verbal altercation — even though no one from their team ever spoke to us. The lack of accountability and professionalism is appalling. It's a shame that companies like GE and Home Depot make it so difficult to get help after a sale. We expected better service from such large and reputable brands, but unfortunately, this experience has been incredibly disappointing.

Bought electric stack laundry and the washer broke after third use. The repair service feels I work for them. My appointment is in 7 days between 8 and 5. So I need my store to take this junk back. Remember you work for them!

Service Technician lack to communicate prior and current plan to service my microwave since the problem has not been diagnosed correctly the 3rd time. I was told by this technician not to tell him how to do his job. He walked away, open my front door and slam it on my face. This technician entered my house lacking politeness and respect. Does GE Appliance train their employees to be courteous and respectful? I DOUBT IT.

Borderline is absolutely the worst company to deal with. I may never buy a GE appliance again because of them. Took a week to get someone to return a call then they didn't call on the service day at all. I waited all day then the next day I called and he said let me call GE. Called me back and said GE said the refrigerator door comes back at you and won't stay open is just the way it is. We made him come look because the store model stays open.. He finally showed up with no tools, looked at the hinges and said well GE said that's the way it works and left. I waited a total of 2 weeks to have him physically look at the refrigerator and leave. Unbelievable.

Forget about having your under warranty appliance fixed or replaced any time soon. This company is incompetent. They use Bodewell as their “service provider”. Completely pathetic. After 9 months and 5 appointments my appliance is still Not working. I take time off from my job to be home to meet the tech in their 5 hr window of appointment time. GE could care less. They will run you around in circles placing the blame on the Dispatch or customer service. Even the technicians use excuses to not show up while they are en route 5 minutes from your house, “Didn’t know the job needed two techs”, “Didn’t know the job was going to take two hours”, “Family emergency”, “Techs not available on scheduled date”, just on and on and on. Such a waste of time!! 9 months!!!! 5 appointments!!!! Don’t buy GE. Don’t have Bodewell service your appliances.

AI scheduling messed up, rescheduling was a pain, and then had Saturday appt rescheduled for me to a time that did NOT work, and again the headache to reschedule. All around, it was a chore and a nuisance.

Terrible service!! We have a rental property and our 18 month old refrigerator was making loud noises and losing cold air. Took one week to get appointment, then parts had to be ordered. Tech had the parts sent to his house because there is NO physical location to receive them. We were turning the refrigerator off to allow ice to defrost from the evaporator fan which was not working properly and also the upper door was not sealing correctly. The day before our appointment I receive a call that the repairman has "called in" and wouldn't be back for two weeks. They have no back up repairmen. We also could not get the parts because they were at a private home. Start to finish the repair would have taken three weeks. We ended up paying for the repairs and parts through another company at our cost of $578.

Never have I ever written a review good or bad, but today I could not hold back with the service I got, I don’t have a problem with GE. My problem is with Bodewell, had an appointment a month ago to fix a part that was broken on my new refrigerator. My schedule appointment was on a Friday between 12 and five receive the phone call Friday morning from technician to come earlier because he was in the area, I said yes I am home and I’m waiting for you. Technician came but no parts were here to fix the problem. Rescheduled another appointment for the following Friday. They told me between 12 and five waited here all day for them.

GE Profile fridge doors have never been level. The company we purchased from had been out here several times before and could not fix - felt it may be a hinge issue and set up service with Bodewell. Rep came out, adjusted the wheels, still wasn't fixed, said floor was not level & to put a tile under it, never opened the doors, NEVER LOOKED AT THE HINGES. Told him the wheels had been adjusted before & he implied that he was "doing us a favor by not charging us". I said "no, we didn't call you. The company we purchased from did." He left, doing nothing more. Was in the house 5 min or less. Very rude. Very condescending. Would never recommend this company to anyone. Customer service is terrible. Does not represent GE very well. I will never purchase another GE product.

Unfortunately, GE outsources their appliance repair to Bodewell. And Bodewell is absolutely worthless, as you can tell by all the other negative reviews. Our 6+ month old GE Profile dishwasher stopped working entirely on April 23rd. The next day on the GE appliance site I scheduled a repair for April 29th. Bodewell apparently outsources to a variety of appliance repair companies. I got a notice the tech would arrive between 8am and 5pm on April 29th. So of course I have to stay home that day. The day arrives and around 11:30 I get a message from "Richard, the AI agent" that due to circumstances beyond their control they cannot come to my house that day. They gave me alternative dates, the soonest of which was 2 weeks later, May 14th.

Worst service ever. Poor communication with updates on repair calls. Wasted an entire day since they kept extending the appointment 4 hours later than original window of time. Service representative required original receipt of appliance during service call which I was not prepared for and didn't have! No one disclosed this would be required. The service rep's computer system did not interface with the GE computer system, so he could not see any notes in the system. Appliance was a lemon at less than one year old. I will never buy GE again for my business.

I have a GE service contract for the refrigerator I purchased two years ago. The refrigerator stopped working after two years, so I called the insurance company. They sent Bodewell out to fix the problem. This took a month. I had to pay for the repairs up front then GE insurance was to pay me back. This is how they handle it. The cost was 1069,05. I turned everything over to the insurance co. and was never paid back. This happened over two months ago. Every time I contact them, they say I did not give them the copies of payment. I did over 6 times. They have tried everything to not pay. I contacted them almost daily and always a different story. I went without a refrigerator for a month and lost all my food, then no repayment. I will never use this company or buy GE appliances again. Just a scam.

I don't know how to stress the level of frustration I have with GE, Bodewell / Assurant, and the local repair company they contracted with, YOTA Appliance Repair. My induction stove is only 3 years old and the induction top stopped working. Through my extended warranty (a $500 investment), I scheduled service. 4+ months of a nightmare later, I still don't have a working stovetop. Numerous cancelled appointments, unresponsive, not sure what is going on. I was told the repairman is the only tech this company, YOTA, has in all of Southern California. He is very young and every time he's here, he just Googles ideas for what to do next. I have two young children and haven't been able to cook properly all year. Never buy GE, never buy the extended warranty. Garbage products, scam warranty.

I bought a GE washer. It was terrible from the start. I had a Bodewell technician come out during the warranty period. They dismissed my problems and complaints, said the machine was working fine and left. It still doesn't work right. Bangs loudly and doesn't balance the load. Also doesn't put any water in the machine during the rinse cycle which causes the load to become unbalanced. DO NOT EVER BUY GE PRODUCTS! They are terrible and their bodewell service is also terrible.

Someone with the same last name as the company came to my house after my 2 yr old GE appliance broke and I called the GE service number, he immediately informed me a repair is over $500 which is about the same price as a new one, then charged me $115 for his 3 minute visit. I protested and he gave a sob story about how I’d get him in a lot of trouble. I said, "Well you could’ve easily avoided this visit if you’d simply told me in your phone call 30 minutes ago on your way here that the repair service would be more expensive than buying a brew one." He had all of the information about their make and model and the issue it was having. He said, "They made that clear to you already that there’d be a charge for today." I can tell you, they absolutely did not say that at any point. This is a complete scam, and this company needs to be put out of business.

Simply put...bought a new GE double oven on December 6, 2024 used the self clean after the Christmas holiday and the oven is automatically set to 500 degrees and can't be changed, when I noticed that the oven was over heating. After it turned off, the oven doors would not open. The warranty company, Bodewell did send two different repair companies out to fix it but after trying several times the 2nd repair company was having an issue with Bodewell on sending them the repair parts. Finally, we received help from where we purchased the oven and finally received a new oven. But we will NOT use the self clean instead we will clean by hand. We even tried to notify GE company.

My main complaint is with Bodewell. Our nearly new GE Monogram Wall Oven stopped working one month after the first installation. Bodewell cancelled our appointment three times! Now the oven fan has failed and once again Bodewell cancelled our appointment one day before our appointment. We have been waiting two months for the repair, crappy service!!

I had service scheduled for 01/23/2025 but after reading reviews I cancelled my service trip. This company seems to be a rip off to hard working people. GE use to be very good but now times are tight everyone should provide better service.

I can assure you that everything I am writing is factually correct Bode. Bodewell, is a bunch of scammers. I've had nothing but trouble. The warranty came with my GE appliances BUT I will NEVER purchase a GE appliance again because I will not deal with dishonest businesses. This isn't the first time it happened. I had an appointment scheduled for a broken refrigerator again. It's under a year old I called to see there. The repair man was he was scheduled to come between 8 and noon. She said the appointment had been canceled. I said not by me. He canceled it because he said he called and no one was home. I said, I'm happy to take a screenshot of my phone and my texts to show you, he clearly never called.

Do not make the mistake of buying the GE Bodewell "membership" for $149.00. It is a scam and does absolutely nothing but waste your money and your time. The "concierge" service dumps you in the same hours-long hold queue as anyone else who doesn't have an account. I wasted three hours on hold this morning trying to reach the "membership" line. The website says we can cancel any time and receive a refund through the "subscription" page on our account. That is false. That site only allows cancellation of the renewal, not the current subscription. It took three hours this morning, seven different phone calls, and at least half a dozen different departments to find a rep who even knows what the Bodewell membership is. The only purpose of this "concierge membership" is to lock you into buying GE appliances. I am so disgusted by this Bodewell scam that I cancelled my GE Monogram appliance orders and will now buy SubZero and Bosch.

Not happy, no resolution. January 5th, 2004- Brand new washing machine delivered and installed on November 15. Door won't open- Earliest repair visit available December 5. - Parts shipped to our house. December 5 (had to miss work)- repair tech couldn't fix it. - Earliest return visit, December 19. December 19 (had to miss work again)- Repair tech said it was fixed, he left, machine grinds and does not turn.

I am extremely upset with GE cares service through Bodewell. We purchased G.E. appliances (refrigerator, microwave, dishwasher) and had to get the refrigerator replaced in less than a year after sending someone to ”fix” it three times. We asked for a different person the fourth time and after looking at the refrigerator said we need a new one. We received a new one… It has been about three years and this brand new refrigerator went out on us… Freezer runs hot, then within two days the refrigerator does the same…

Microwave: Bought 11/16/23. Delivered 11/21/23. Issue: Microwave randomly shuts off and comes back on 20-30 min later. 11/16: Appt #1 no call, no show. 11/20 Appt #2 Bodwell Service man shows up. Does the following: Puts water in a coffee mug & runs microwave. Looks in electrical panel and switches breaker off & back on. Says the breaker is overloaded & Microwave needs its own breaker. He came to these conclusions just by running the microwave with cup of water. and flipping the breaker off/on. He isn’t a Electrician & has no evidence to show it’s our electrical system.. If there was an overload issue the breaker would pop & it has never done this.

I am very unhappy with my experience with my GE washer/dryer warranty service through Bodewell. I purchased my unit from Home Depot online. It was delivered and installed on Oct. 15, 2024. It has NEVER worked. Bodewell gave me a date of Oct. 29 for service, but the technician did not arrive. I was told the technician had left work early. What???

I bought a GE Profile refrigerator. The thing was beautiful and functional until the water and ice maker just quit working. I believe this review is concerning the service contract and not on the appliance itself. Assurant was not very responsive and overpromised/underdelivered at almost every turn. I suggest keeping detailed records of times and dates of calls, promises made and any other details you can think of. That being said after several back and forth service calls, the tech finally threw up his hands and said "I give up". Several calls later, Assurant issued me a full refund on my fridge. Total time between initial service call and resolution was about 7 weeks. A fairly painful process to be sure, but the result was outstanding and I was able to purchase a new fridge with a few bucks left over.

Bodewell took forever to get an appointment for a FRIDGE. Then they wanted me to wait 29 days for a part. They never ordered the part. I'm waiting another 15 days for them to order an evaporator coil for a fridge. I'm out a fridge for 1.5 months...

I will never buy a GE appliance again. My oven stopped working. They didn't have a repair appointment for 5 days. Then, they cancelled the appointment with no warning, and told me I had to wait ANOTHER 6 days for an appointment. I swear I am DONE with GE. TERRIBLE company.

Nothing less than a fiasco getting our dishwasher delivered and installed. GE "customer service" impossible to reach after an hour of holds and being misdirected. Bodewell promised free installation and logistics company showed it's not on the order. An hour of being shuffled around and on hold later no progress. This is why we should be purchasing from small businesses who have a stake in the game with each customer. Emphatically do not recommend unless you enjoy being just a number once the sale is made.

Bodewell is horrible. Just don't buy a GE fridge to begin with. This has been an absolute nightmare. My fridge ice and water dispenser broke within a few months of purchasing. I've had at least 5 techs come out for the same and it's still not fixed over a year later. Each tech says it's a different issue, they claim to repair it, it breaks again within a week. One tech ordered me a door. It's been sitting in my house for 3+ months. A tech came to install it, told me I didn't need to replace the door, said that someone will reach out to me have the door picked up/removed. He "fixed" the problem, but it broke AGAIN three days later. The next tech also told me I didn't need a door, said he ordered a part and that it would arrive on 9/26 and he'd be back on 9/27 to install. No order confirmation for the part, not follow up for the appointment. I've been on the phone with support for 45 minutes trying to get this resolved once and for all.

I purchased a GE refrigerator via Home Depot. Bought the warranty and apparently the Bodewell company is who I am dealing with for repairs. Multiple missed service appointments. No way to get in touch with technician. Customer service is abysmal. Never again will I buy a GE product after being treated this way. Would have been better just to buy a new fridge. Over a month now waiting for them.

I purchased our GE refrigerator approximately 4 years ago. The freezer would keep the temperature. We notified GE of the issue. They sent out a certified technician and paid for their service. After a few weeks they determined it was the compressor. The cost to replace $950.00. Please remember this is a 4 year old refrigerator. GE would not cover the compressor because we no longer had a warranty. Save your money and take it for us. Don’t buy a GE refrigerator unless you can afford to replace in 4 years.

I purchased a GE refrigerator 3 years ago and the refrigerator compressor failed. I lost hundreds in food. Technician told me that it would be at least 700.00 to replace and that often replaced compressors fail. Technician also said that GE refrigerators are known to have compressor failures and that there are pending class actions. I replaced with a different brand. My compensation offer was 50.00. The customer service representative was nice....just couldn't offer reasonable compensation.

I have 11 years old double oven that needs to be repair. I called Bodewell for service and they checked oven’s model/serial#. I was told since it’s old oven, it will be $149 to send technician, I agreed. A technician came on time, he checked my oven and told me what the problem was, but my oven is too old and GE doesn’t make the parts anymore. So he cannot do anything. Ok, he was very nice and showed up on time so I don’t have any complaint about him, but repair company, Bodewell, could have informed me that GE doesn’t have parts for my oven anymore since they took my serial/model#? If I know I cannot repair, I don’t even call for service… I just paid $149 for sometime to tell me to buy new oven…. If you need to call service for your old GE appliance, I strongly recommend to ask first whether they still have parts or not, if it needs to be repair…. My next oven won’t be GE for sure.

We purchased a GE French door refrigerator with bottom freezer, with the ice maker in the door. We also purchased a 3 yr warranty which is good for one more year. We had to have warranty service about 15 months after purchase because we'd been dealing with an issue with ice building up on the freezer tracks. Cust Svc rep at GE CARES found my info and set up a warranty service call. Tech came out 4 times in a matter of weeks before he figured out the rubber gasket was pinched letting in air causing the frost build up.

GE Appliance Services has issues with communication. On 6/28/24, I scheduled an appointment for 7/3/24, to fix my GE Profile in-wall oven. The oven started throwing error codes not long after I used the high temperature self-cleaning option. My guess is the high temperatures from self cleaning burned something out on the control board. I wanted the oven repaired so I could use it to cook for a big July 4th meal I had planned. Without consulting me, on 6/28/24 GE dispatch cancelled and rescheduled my appointment to 7/10/24. I did not find out they had rescheduled until they did not show up on 7/3.

The FIRST delivery attempt ended with a “sorry we missed you” sign on our door. The morning of the delivery we had to call to get the delivery timeframe, which should have been provided prior. We were home but received no call, knock or door bell ring. We were told they called us both but neither one of us received a call. Rescheduled second delivery. We did receive a call to tell us they were 5 minutes out. The man was already halfway back down my driveway when I opened the front door and seemed to be in a rush. He and the other 2 men were moving very fast and seemed in a hurry to drop off the appliances. It almost felt like it was an inconvenience for them to make our delivery. They arrived in a Penske truck in regular clothes with no GE identification. Overall a very stressful and disappointing experience.

No one will answer the phones. Can't get a real person on phone and options given do not apply. Email given gets returned undelivered. Good luck getting reimbursed from your extended warranty you purchase from these people. Worst cs ever.

We bought a GE Profile Microwave and a Stove combo. Not even a week later the exhaust fans got very loud as the fan auto turns on. We bought Home Depot's extended warranty. The whole thing is a circus. We called GE and they said, oh you need to contact Home Depot first and have them come out to evaluate the issue. We called HD and after some back and forth we got them to give us a weekend appt. These entities don't know that people work FT jobs?? So, fine, HD came and said we will authorize GE to replace your microwave as the fan seem to have gone bad, but we need to contact GE to follow up.

GE Appliance Service and Repair 1-800-GECares (1-800-432-2737). They should change their number to 1-800-GEChaos... never experienced worse customer service. We called for leaky washer, they made an appointment three weeks out, their tech shows, without any thorough inspections, he deduced it was the soap dispenser, he orders the part, three weeks later, he replaces the soap dispenser, didn't wait to run a full cycle, concluded that the leak is fixed takes $400 payment and leaves.

Our 20 year old GE oven went out. It’s an amazing oven so we decided to contact GE to repair it. We knew what the problem was and conveyed that to them. On the phone BEFORE scheduling someone to come out they got the make and model of our oven. When the repair man shows up he did not have the necessary equipment to run diagnostics on the oven AND he said that they cannot even order parts for our oven anymore. We paid $130 for a guy to stand in our kitchen to tell us they can’t do anything about it. That is down right stealing. Maybe give us a heads up when we called to schedule? At least bring the proper equipment to run diagnostics? Sickening! Now we are out $130 and still need a new oven, which WILL NOT be a GE!

Hot point washer purchased 10/7/2021. Washer not draining and contacted GE customer service 5/5/2022. They contacted Illinois Appliance repair. Service was scheduled for 5/9/22. They never showed. We tried for days to reach them. We had the office number. No return call after numerous attempts until 5/13/2022 when they finally called with lots of excuses and said they didn't get an order or it was sent online and they haven't checked that system in a while.

May 2nd a repair tech came out and didn't fix anything or order parts. We called May 9th to find out why it's not being repaired. They scheduled for May 19th came out and ordered parts and rescheduled for June 2nd. They canceled the call saying they didn't have the parts. The parts were already at the property. Then the next time they can reschedule us is June 16th. Absolute trash for customer care. Jackie was one of the nastiest people you could have dealt with. We have been waiting over 30 days to get a stove fixed. Stay away from any of their products if you can.

I was informed that my unit was out of warranty and GE would not stand behind it. Unit was purchased 13 months ago and professionally installed 11 months ago. Sadly, the unit lasted less than 1 year and GE goes by the date of sale. I'll be buying a unit to replace it from another manufacturer.

I was having problems with my water softener- no soft water. I place a call to the number on the unit and a representative named Jackie answered within 3 minutes. That never happens in this day and age. I explained the problem and Jackie gave me detailed and accurate information. Outstand support. Thank you!

Way too much to detail. Every aspect from customer service to repair was the worst experience we have ever had! Terrible communication. Wrong parts. Many rescheduled appointments. No responses. Only finally got a response when we filed a complaint with BBB. And still never solved the problem!

When we purchased the house in 1999 there was a GE Monogram refrigerator in it from when it was built in 1996. The sellers purchased an extended warranty to go with it and we've renewed faithfully since with GE service when they came out. GE has been out and kept it running for 25.5 years now under the plan most recently in January 2021. When we scheduled another call for August 2021, they sent a different company out who said, "oh, the model and serial number don't match our records so we can't service it." This even though they'd serviced it for 22 years and they'd been the one to pull it out, read and enter the numbers.

Was able to get the ongoing problem repaired. Had to use my 35 years of customer service experience and knowledge to sort out the initial contacts.

We purchased new construction in August 2020 along with a 1-year home warranty. We have a top-of-the-line GE washer and dryer. As we adjusted to the new appliances, I realized that the washer didn't sound as it should. Lots of banging and shaking. I recorded a couple short videos to document which cycle it was occuring. I contacted our builder who registered a claim with GE Warranty Services in December, 2020. Here we are in April, 2021 and they still have not repaired or replaced the machine. I have had multiple GE techs call and visit the house only to claim they need different parts. At what point is it better to simply replace the machine and repair the faulty one on their own schedule. They can sell it later as refurbished. I have been totally inconvenienced by this process and GE's lack of supporting their manufacturer's warranty.

We have only had our appliances for 3 years, mostly all of them have had issues. We have used GE approved appliance repair companies, which is only 1 in my area and each time they are booked out at least a month, so we have to go without our microwave, dishwasher, oven range, and fridge for that time. Our hardwood floors are ruined from our freezer and mini fridge leaking water, a problem that took 4 months to resolve. Each time I call GE I get a different person and it just depends on who you speak with and how competent they are. I would never recommend GE to anyone and do not trust their appliances. The money we have paid out of pocket to get each appliance fixed is ridiculous. Our microwave caught fire and I had to fight GE to pay that bill even though I used their 'approved' appliance company.

The dial on my dryer broke end of Jan 2020. I called GE Warranty, they gave me a confirmation # for a service tech to be contacted. The contracted technician they have in my area would call at 10 am everyday with the only option of service between 1-3 that day, they do not take appointments and are closed weekends. So for the working family how does that work? I was more than willing to make time if an appointment could have been made. When I called GE to see what else could be done, absolutely nothing.

The stacked washer dryer presents frequent problems. When you call their technician they over charge and also call you from a No Caller ID so you can not talk to them again if needed to clarify the problem. The GE customer relations is pathetic. They don’t cooperate with customers who buy their appliances.

I have a GE Dishwasher and an extended warranty from service protection advantage. My dishwasher is leaking and filed a claim on 23 rd Oct 2020 A technician from Eagle Service visited and told gasket needs to be replaced. Since then nothing happened I have been calling GE Assurant and spoke to supervisor and escalated to case manager. They have been telling Eagle Services will be contacting me soon. Nobody has contacted me so far. It has been more than 75 days. It is really frustrating me.

We bought the dryer in July 2020 and just 10 weeks after we bought the unit it stopped heating. After waiting on hold for over 2 hours to report and arrange repair I was told the service center would contact me. After I had not been contacted for a week to get an appointment to schedule an appointment, I called the repair center. They said they knew nothing about this. I scheduled with them and they came. Very aggravating. Turns out the wire harness melted and wires were exposed from burning. With my wife being a nurse and it being imperative her-uniforms be kept clean during the pandemic, it took 3 total visits from a technician and 2 different part replacements to get it right.

I purchased a laundry center 8 months back. The dryer stopped working. So I called GE warranty service, 3 times to set up a repair, each time they tell a repair service will call me in 24 hours. Has not happened yet. So I call the repairman, says he is too busy, call back GE and tell them to get someone else. They say "No that's the guy you have to use". Call repairman back. Says, "Find somebody else." Bought it at Home Depot. Called them. Told them, "I want to return it. It's broke." They say, "No, call GE." I've already spent hours on the phone with GE. Jose was good. The guy from India told me I had no warranty. What a joke. 1400.00 for that piece of junk!

Bought a GE Dishwasher which did not work upon delivery. Scheduled a service appointment online which was a local service company which was a no-show. Scheduled another service window online and got a call that said the repair shop was too busy and they hung up on us. My wife and I spent a couple of days trying to speak with a GE Rep to schedule another appointment and were unable to speak to someone to help us schedule an appointment. They told us to schedule online, which each time we tried, it just chose the same local company who was the no-show and too busy anyway.

Long story short. Two years ago I had an issue with my very expensive dishwasher. After it leaked and ruined my wood floor and I had to have insurance claim and they gave me a new dishwasher with a 2 year service contract. At the time they were very helpful. Boy have things changed. Their service is disgraceful. You call and get the run around. They have many phone numbers that go to the same place. Then you are on hold forever.

I purchased a warranty for my washing machine. On 9/26, I called to report a problem. On 10/7, a repairman came out and changed out the motherboard. On 10/8 I realized the washing machine still was not working correctly. I called to let them know and was given a number to reference and told I would be called back in the next 24-48 hours. That call never came. On 10/12, I called again and was told they did not have any information about my account. I was also given the wrong number to check the account. I finally got a different phone number and contacted GE directly. I am now scheduled to have a technician arrive on 10/19. Bad service!

I was sold a lemon/paperweight GE dishwasher. It was delivered in April 2020. The company we purchased it from, Home Depot, could care less. I have spent more time on the phone trying to get the dishwasher first fixed and then when it became apparent that it would not be able to be fixed, replaced. After six separate instances of repair people coming out and it still breaking within days/weeks I was told I would receive a replacement. It's been six months of dealing with this. Now that I was told I am supposedly going to get a replacement its crickets from GE. I have been refused information, I am not given the courtesy of a return phone call.

They won't come out to fix my dishwasher which is under warranty. They keep canceling the appointment on me with no notification, or explanation of why. I've waited at a vacant home for hours, TWICE now. When I try to re-book, there are no appointments available for a long time. And now when I try to re-book, they are trying to charge me a trip fee when it's under warranty. There was not a trip fee for all the previous bookings, which they didn't show up to. Customer service reps on the phone are rude and not helpful. The info given on the phone is never consistent with what's on the website, so what's the point of the website at all? HORRIBLE.

We bought a brand new washer and dryer from GE appliances. The dryer stopped working two weeks after we bought it. It took them a week to send a technician out, then the wrong part was ordered, then the part was on backorder. We have been out of a dryer for over month (that we just purchased). Wait times to call customer relations are three hours, each time our appointments get moved out weeks, taking time off work each time for appointments that just get automatically moved due to issues with parts. I still haven't had this issue resolved and was just told it would be at least another week to see if a replacement is even in stock. Not to even add the additional wait time if it is not, and time to ship. At this point, I wish I could return both the washer and dryer, and never ever do business with this company again.

Poor service service repair on Thursday due to problems with food freezing ice cubes stuck together warning regarding filter. The request was make a week prior. On Friday AM the frig was not not as cold as the day before, Ice cubes stuck together, ice cream melted. Called Appliance store and they advised me someone would be out on Friday or Saturday the AM. No one showed. I called GE service, held on 1 hour, advised service due 6/18/2020. We are old have expensive medications that have to be kept cold over $600.00 worth. I called the store where I bought the fridge from and he sent out his repairman and was here within 3 hours and fixed the problem and ordered a new part. I want a refund for my three year policy. This refridge, stove and micro were bought 2/12/2020. I will not go through this again. The place I do business with for 40 years. If this is not solved I report it to someone who will handle this for me.

First dishwasher broke after 3 days. They replaced it but it was a complete hassle. Second dishwasher broke after 2 weeks. And now they won't help.. basically they stole my 600 and I'm washing dishes..

I’ve been trying to get my brand new refrigerator fixed for the last 2 years. Hundreds of phone calls/emails, trouble shooting and replacing parts myself for hours, and 4 wasted days waiting for a technician who didn’t know how to fix it. I’ve called every number and emailed every email I can find and still can’t get a repair technician on the phone. I want them to look at the notes and tell me what they can try that hasn’t been done before instead of coming for a FIFTH time and wasting my time again and trying all the same things that don’t work. How can I get a hold of the corporate office?

Have replaced many fuses, added a Surge Protector & unit still fails and won't function at all. This has occurred at least 5 or 6 times since purchased @ Best Buy in Slidell La. Each time failure occurred a service man in a G.E. mobile Van/truck came to our home, was reasonably pleasant. This continues to happen just after the warranty, then extended after repairs. Took steps to prevent w/ use of Surge Protector. Unit Worked briefly, then shortly failed again!! It seems there is an 'Inherent Flaw' with our specific unit. Submitted by Tom & Cynthia **, Owners. I may be reached at my home/office @ **.

Our gas stove was purchased five years ago. Back in 2017 something broke on the right front burner causing gas to leak. We had a protection plan so they came out and fixed it at no charge but the technician mentioned that he had noticed a problem with this happening and to be aware. Well it happened again. Came home from being gone all day and my son said that he smelled gas and we realized it was coming from the same burner that it was before. I immediately shut the gas off to the stove. This should not be happening. Stoves should last a long time and certainly should not be leaking gas two time in less than three years. It is a safety concern at this point and I am absolutely unhappy with the lack of help and concern that I have received from customer service in rectify this issue.

I purchased a gas dryer 6 months ago and it stopped heating up. The technician ordered the correct part number but was sent the wrong part. When he called to try and get the correct part he was treated rudely and GE rep on the phone said he couldn't help with ordering the part. This has been going on a little over 2 weeks now. The technician is awesome and has gone above and beyond to solve this problem. I thought GE was a reputable company. I will not be making any purchases from this company again.

Very disappointed in the GE washer and dryer I purchased in mid August. Everything was working fine but at about 6 weeks, the dryer started making a extremely loud noise. Closing the utility room door did not help. Service tech listened to my video and ordered a bearing kit. He came out and replaced it but it still was making the loud noise. Recorded it again and he came out and said the drum was bent probably by the installers. He also noticed the dryer door was bent in several places. (I commented on that when it was delivered but the installer said it was supposed to be that way.) He also said the rigid dryer duct was all messed up and cut too short so he adjusted that.

GE Appliances delivery service lacks of respect to the consumer. I paid for the home installation and haul away of a washer machine. However, the service was not done for different and inappropriate reasons. My husband ended up installing the washer, after forty days of trying to coordinate with GE appliances. What a lack of respect and consideration! I do not recommend this company at all.

I purchased a New GE washer dryer set from Home Depot on Aug 25. Aug 29 it was delivered. The drum kinda sounded funny when it was turned on. But then a week later the entire machine stopped working. Ge repair came out following week. Wasn't fixed. Had to have local company come out several times. It was unrepairable due to damage of frame. Fast forward 2 1/2 months later. After ge being rude to service company, I finally received a new dryer. But this one doesn't work!!! Ge is giving me a hard time. I have to have repair company cone out again! It smells like it's burning plastic and making awful screech when turned on. I can't even use it!! I will never purchase another ge appliance. 3 months and still no working dryer.

I purchased a GE dryer at Home Depot on Nov 14th 2019. They delivered it on Nov 22nd 2019. I hooked it up this morning on Nov 23rd and it doesn't get hot. They won't send a technician out until the 29th. It's less than 24 hours after delivery and that's the best they can do. I will never buy an appliance from Home Depot or GE Brand again.

Have a 5 month old refrigerator -still under warranty-- have contacted GE customer service numerous times, repair places in our area, and the place we purchased it. It quit on 10/6/19, still no-one has come to repair it. All we get in reply from customer service is that a certain service company will contact us, and set up a day, WHICH never happens.. It is going on to 3 weeks without a appliance! No repair place has contacted us. Trying many different routes to no avail. We are not happy campers. Not sure about purchasing any other GE appliances.

My husband and I just bought a new house with GE washer and dryer included. However, when we move in we just found out that the dryer has some damage inside and won't operate. We called GE and they said they would repair it. We don't want just repair because it's a brand new house and we just moved in for like a week, then they asked for closing statement, which we included in our email and sent for three times to three different people. Then they asked us to prove we are the first owner of the house, which doesn't make any sense because it's a BRAND NEW HOUSE. After two months, we just gave up and asked to just repair the dryer, then after about a week, they just called say that they can't repair it today, because two people are needed to repair the dryer, and they just have one people today. I was furious because this makes no sense at all! I just have no idea when will this problem be solved. Maybe forever.

If I could give this company zero stars I would. We bought a brand new GE dryer in April and it stopped working a week ago. We reached out to GE about it and at first were told because we did not have our original receipt, that they could not tell if it had been purchased within the past year and could not help us. Understandable, but I explained to them that this dryer was built this year in 2019 and it said so on the tag. The dryer was only about a month old when we bought it. They still said they could not help us even though they understood that. We then turned to Lowe's where we had purchased the dryer and thankfully they were able to go back on our account and print us a new receipt.

Updated on 09/10/2019: This is a final review. Our GE refrigerator that is 5 years and 4 months old, a replacement for a GE profile lemon. The first Profile did not have insulation between refrigerator and freezer. Customer services talked us into a new refrigerator at a discounted price of $3,000. It came with one year warranty and I insisted on another. At 4 years the new Profile needed a refrigerator evaporator and trough. Parts discounted but labor $185.90. That was 9/10/2018. Now at 5 years 4 months, 4 months out of warranty the compressor went out. Cost to repair $580.95 labor and GE gave us a discount on a $696.37 compressor at $150.00. But that is all it needs. Evaporator $181.20, condenser $460.60 and die dryer $23.06 plus tax. Over $2,000 dollars.

I purchase a dryer from Lowe's on March 2019 and was set up two days later. On August 15, 2019 the dryer stop working, I call to set up for someone to come out. Which they did, only to be told that they had to order 2 parts. So the parts came in that Friday and an appointment was schedule for August 27, 2019. No one showed up. So I called this morning only to be told they don't have a record of an appointment and that no one can come out until September 4, 2019.

I bought 5 matching GE Monogram appliances, stainless steel with architect handles, I remodeled my kitchen in 2005. I loved them. However my two last service calls have been a HUGE let down in terms of customer service and I highly doubt I will knowingly buy GE ever again. My first service call with GE went well. My freezer and water dispenser were acting up. A gentleman named Ray came and discovered that condensation froze over time inside the freezer door...a flaw in the design... and he ordered a new door and It was delivered and he came back and put it back together. I ordered some water filters from him even though they cost more buying from GE because he was so helpful and kind natured. Ray was awesome.

I have bought 2 GE washer in the past 2 weeks from Lowe’s. I have returned both. I really don’t understand who designs this washers. How can you wash a load of clothes in a cup of water.? It is very frustrating. I take care my elderly mother and need to wash her wet clothes and bed sheets right away,. With the first washer: I put a load in, the clothes that was at the bottom of the washer got wet, but not the one on top. How do you think that came out. With the second washer: I put a load in, when it was time to spin it started making a really loud noise to the point that the machine moved and when it finally stopped all the clothes was on one side and the clothes were wet. I had to squeeze the water out of each piece and put it in the dryer and I had to run the dryer twice for it to dry. Do not buy.

I purchased a GE stove, model #JGB60DEKWW at Home Depot for $600. The unit is so poorly made that you burn yourself when using the oven and burners at the same time. The oven has no insulation and the vent located in the backsplash puts out so much heat that you can't get anywhere near it. The GE tech said this is how they are designed and if you want insulation you have to go with a self cleaning model. GE was not able to offer a reasonable discount on the self cleaning model so I am stuck with a stove that is unsafe to use. Very dissatisfied and surprised that GE cares so little about customer safety, security and satisfaction. Buyer beware with GE.

We purchased a large GE air conditioner last summer and when we put it in the window this summer it started making an awful noise like a lawn mower. Luckily (or so I thought) we had purchased the AC less than a year ago so it was still covered under GE's warranty. They informed us that the unit would be replaced for free and we'd be hearing from them soon. They called and told us we needed to be home some day Monday-Friday between 10-2 so when they drop the replacement AC off they could take the old unit. This was understandable, but inconvenient since we both work during the day. However, my husband scheduled the day and stayed home from work. They dropped off the new AC unit and it was covered in grease/oil.

RUN AWAY FROM GE APPLIANCES. In February we bought the gas range JGB00SEJSS. Before buying we studied the review of buyers. Reviews were good because people wrote them right after purchase, but not after several months operation. In our range the oven badly works: does not hold the established temperature, long time preheat, convection badly works. The problem with oven door. The gap on the left side (1 inch) is two times larger than the right. We called the service technician. He told that it is necessary to change the oven door, but it is unavailable, and we need to wait for three weeks, and then to call him again. He will only change a door, and on the rest call other technician.

Bought a brand new GE Dryer GDD45GSSM0WW. Lowe's installed it on 6/4/2019. Within just 1 day, started making loud grinding sound. Lowe's installation provider showed and recommended to call GE support. Worst experience...

One day my electric stove glass top cracked automatically. I complained to GE service as it was under warranty. They refused by saying that it is a physical impact. I told them it was a small crack that developed but I have only one stove so I keep it using and the day their technician came it was already 14 days using it. They told me why you used it, so I told them how should I cook as I have 3 kids . Should we die with hunger. They had no answer. They asked me around 300$ to fix it. I say don’t buy GE products.

GE is unable to repair and refuse to replace brand new Monogram. 6 Service Calls in less than 5 months. The refrigerator has not worked correctly for over 3 months, continuing to spoil food. GE was here again today, and once again is ordering parts. GE is not effectively servicing what they sell. GE Service cannot find the problem, and customer is stuck with a $7,200 refrigerator that does not work and they are unable to repair. GE refuses to replace it or refund the customer. Buyer BEWARE.

My relatively new $3,000 refrigerator has been putting out a terrible odor. I have taken it apart, removed all the bins and scrubbed The whole thing down with no improvement. The manual says there is no drip pan, but "customer care" says there is one. I followed their instructions and took all the real panels off and could not find a drip pan. Either the engineers never considered this to be a concern or customer service has no idea what they are talking about - or both. In either case I would recommend a Samsung or LG instead of this piece of crap.

My name is, as you can see, Karen **, and I purchased a washer and dryer from your company in 2015. Since then, I have had to have it repaired, which was under warranty but, now it is not under warranty and it is leaking from the bottom. I am the only one that uses the machine and there is no reason for it to malfunction twice in four years. Since I don’t have a warranty I decided to go on YouTube to see if it is an easy fix and if I can do it myself. Well, to my surprise it would have been an easy fix if some of the parts were not wielded or super glued on. The plastics fabric dispenser is supposed to pop right out but it is glued on and I had to break it to take off the agitator. Not finished, when I got to the tub nut it is either welded or cement glued on.

GE service technician assaulted me. A GE dishwasher that I've had for 6 months suddenly started leaking. A GE technician came out to service it as it had a year warranty. He blamed the structure of my home for the leak, screamed at me after questioning him, and put me on GE's Do Not Service List. I called GE to complain and they provided 0% assistance. Told me the tech's supervisor would decide to handle or not. I called GE Corporate Headquarters and got no response. I will never ever buy another GE appliance.

I purchased a GE wall oven. The first time I used the self-clean mode, my entire house was filled with black smoke. I discovered the center of the oven enamel burned. I called GE and they completely denied any product issue. The technician had the nerve to tell me I had left plastic to melt in the oven. I have no plastic cookware. NONE. I called Customer Relations, guess what, they want me to "buy a new oven" at a "discounted price". Really, where is the customer advocate? Case number **. I am so upset. ALL new appliances from them and this is how I am treated.

We own a GE Monogram refrigerator that we have had problems with the freezer since December. The repairman has been here several times now and still hasn’t resolved the issue. We had another appointment scheduled yesterday and the repairman told his office that we were “aggressive" with him on the phone (which is a complete lie) and now GE says they will no longer service us at all. I tried to talk to several people in your consumer relations department and they didn’t care at all what I had to say and basically told me too bad, and I can call Sears for service!!! Unbelievable!!! This is how you handle customers??? We are in total shock over this whole ordeal!!! I will NEVER purchase a GE product again!

I made the mistake of buying a new GE washer and dryer. 6 weeks later the dryer is dead. Scheduled a service appointment for today and waited for hours. The technician said he tried calling me multiple times and I didn't answer so he canceled my service appointment entirely. The service center call associates couldn't care one bit if their technician lied or not. There is complete apathy from that entire service sector. Will never buy another GE appliance ever again.

Worse call center ever. It is a hoax. 855 426 7843 is the number, GE should be shamed for the existence of this call center. Purchased a fridge from Costco, very limited delivery option. Costco suggests to call GE delivery directly and actually transferred the call. Nightmare started, 2 hours holding and still counting...

I am having trouble with my washing machine. Have filed multiple complaints, reached out to them on social media, but they are not fixing the issue. Whenever the customer representative guy comes, they tell me that thats what you get for the amount you paid. The Washing Machine makes a loud noise, as it is about to burst. Customer repair representative tells me that this is due to imbalance. What is the point of it being a machine if I need to stop the machine, move clothes to balance it. I am under the impression this is a product flaw and now GE is blaming its customer for choosing this product. Model Number: GTW490ACJWS.

A person driving a GE Appliance Repair vehicle crossed over double yellow lines and sideswiped my vehicle. The driver never stopped! I had to pay $180 out of my pocket for the damage caused to my mirror. I tried to file a claim with GE but they would not pay it because they told me they didn't know who the driver was. It's hard to give them that information when the driver never stopped, which I thought was illegal. Apparently they don't care so don’t bother calling the 1-800 number on their vehicle!

Our 29 year old GE fridge broke down so we thought it was a good time to replace all 4 kitchen appliances. We actually stayed away from GE based on business news but in the end were talked into GE Cafe by salesperson. We should have stuck with our original choice. Upon delivery, the fridge and range were damaged. GE customer service immediately wanted to send service technician. It was incomprehensible to me how brand new appliances that weren't even plugged in needed to be fixed!! These are not cheap appliances. After dealing with customer service, they agreed to send in new fridge that too was damaged! It was refused and sent back. A month later still no fridge as I will not buy from GE.

Purchased a GE Gas Range within the last year. Two months ago unit started leaking gas. Local utility (Con Ed) came and turned off gas. GE service has now come 4 times to repair. Replaced part but still leaking. Each time I must have Con Ed return to check and shut off gas. So far, I have missed work 8 days - 4 times for GE repairman and 4 times for Con Ed. The last time (2/27/19) I was told by GE repairman that he cannot locate leak. He called GE and recommended replacement unit. GE refused saying he needed to keep replacing parts until unit is fixed.

Our dishwasher has been broken for several weeks now. Since it was purchased from Home Depot, they sent out a GE Service Technician to find and fix the problem. The technician came out and "fixed" the problem only for it to immediately stop working after one load. We called Home Depot again who sent out a GE Service Technician again...who never showed up even though they confirmed that they did. So now we're calling Home Depot for the 3rd time and 4 weeks later our dishwasher is still broken. Don't buy GE products, the only thing worse is their service.

Our GE dishwasher went out; it stopped draining and we smelled something electrical burning in it. We called Home Depot, whom we purchased it from, and they transferred us to GE Consumer Service, Conroe, Tx as we had the protection plan. The man showed up several days later and "fixed" it, saying the solenoid had burned. AT this time he did not give any reason for the part burning. It stopped draining again several months later, this time accompanied by the timer not working and of course, the burning smell. We called again and several days later the same man came to repair it. This time he told my husband that the timer going out probably caused the solenoid to burn. Did he replace the solenoid while he was there since the timer going out would cause it to go out as well? No. He fixed the timer and called it done.

I don’t understand how on earth this horrible company doesn’t have a class action lawsuit against it... I bought the whole kitchen appliance set from Lowe’s. It’s been a nightmare. Only bought them few months ago. The fridge was given to me bad with major problems. The fan doesn’t work and all seals broken. I tried calling GE numerous times. No answer ever. Never got nowhere. Most frustrating experience ever so I contacted Lowe’s general manager and finally got help. They somehow contacted them and had a GE repair guy come look so he tells me all this stuff wrong with the fridge and that they will only fix it but not replace it... Note that I had just bought the whole set days before so I called back Lowe’s and refused the fix and insisted on a new fridge, so Lowe’s made that happen.

My complaint is about the service call I set up for 1/18/2019. I was supposedly contacted, but I was home all day waiting for the service tech. We did not make contact, and as a result, I wasted an entire day waiting for service that never happened. I called to reschedule, and in the middle of talking to an operator, I was cut off. I called back, and the second operator I spoke to was rude. I now have to wait an additional two weeks to get my microwave fixed. I am a very unhappy customer.

After scheduling a second visit for GE to repair my dryer (after the first visit when they did not have a common part), I am yet again disappointed and frustrated. After waiting around a full day (they told me the wrong window to begin with), they canceled my appointment to replace the broken part. I had reached out to their main phone number to get updates (not possible to speak to someone, just automated) and attempting to reach out to the installer (ignored my calls and the voicemail box was full) the day of the second service, they just went and canceled it. Even when I called to follow up, they were only reschedule for another day a week in the future. They have absolutely no idea what they are doing. I would avoid them and buy another brand.

I had the most horrible experience with GE repair. I purchased a GE top load washer from Lowe’s in June 2016. It stopped working in October 2018. I was without a washing machine until today. I called for our first repair (GE top load washer less than 3 years old) on 10/15 and they came on 10/17 for the repair. Good start right? Well the 1st tech didn’t have the parts needed, so we had to wait over a week because the parts were on back order. The parts came 3 days later but they said the same tech had to install the parts so we still had to wait. Okay so the 2nd time the repair is done, and the machine breaks down the day after washing. Now we have to wait another 10 days for someone to come out.

Bought a brand new washing machine in September, stopped working right away. GE sent out someone to fix it 3 different times... So didn't have a working product until the end of Nov. After worked for a month, broke again... They still won't replace it and just insist on fixing it. Meanwhile we're losing time and money and a brand new product worth $600 is pretty much a piece of garbage, but hey, as long as they don't lose money... And their phone assistance system is a maze on purpose probably. Bad product, bad service. DO NOT buy deal with GE.

GE telling people to get on their website to register for warranty. I purchased a new house and I got on to do just that. Now they are saying the site warranty request is not accurate, and that my appliance is out of warranty. When I went through to request service the site showed zero dollar for diagnosis fee, so I went through with the request. I also requested service for my stove, and it showing out of warranty and there will be a fee. If I want to go through with it or not. Of course I don’t want to pay so I cancel the stove request, but kept my refrigerator request schedule. The tech come out. Did not say anything about the warranty, he walked in and saying nothing is wrong and before he leave he saying we owe him money. I even show him the site printout showing zero fee, and he left all upset telling me to work with GE. Sound like it is a trap for consumer to make mistake to make money claim.

Purchased a GE 24 inch electric dryer (GE model DCVH480EK0WW) in September 2017. 14 months later the pulley wheel on the idler bracket and bearing assembly failed (GE Part Number WE01X10271 or WE49X28031). The $60.00 part has been on backorder for months. Without this part the GE dryer is useless. Contacted GE parts in Rapid City, SD. GE agent explained part is on backorder and has been on backorder for months. After contacting many parts suppliers across the United States, the same story is given. GE has become unreliable and incapable of supplying replacement parts on timely basis. As a consequence this GE product was replaced with dryer from another manufacturer with a far better customer service capability.

Just got a washer delivered on November 26 and it sounds like something is dragging. It is very loud and I can hear it with my laundry door closed. Called and they won't refund my money but want to send out a repair person. This is suppose to be brand new. I very been without a washer since September. Would not recommend.

G.E. Is no longer trustworthy. Their products do not last at all. Also the warranty is a joke. Buyer beware. Do not buy G.E. I have been using their appliances for years. NOW THE CONSUMER HAS TO DO THEIR HOMEWORK BEFORE BUYING APPLIANCES.

If you plan to build a new home DO NOT purchase GE appliances until the day they are to be installed. Their warranty starts the day you purchase the item and not when you start using it. We have a new home that we purchased a microwave for and have only used it for 3 months and it is totally not working at all. The Warranty Dept tells me that they won't repair it because we chose to buy it several months before. We even have proof of when it was installed. This is totally unacceptable. So if you happen to get an appliance that has been in a vendor's warehouse for a while and you buy it ahead of time of your install you will be totally out of luck for the warranty. We should have stuck with our past experience and purchased all Whirlpool appliances instead of GE. My entire kitchen is GE and now I am afraid of what other appliance of theirs might go out.

Our business purchased 10 units. 9 of them are not working and we needed help to repair and or replace the said units we had purchased. We have called and called. Waited for return calls and scheduling of repairs. Still to date NOTHING...

Updated on 10/31/2018: The new igniter didn't work. Then my husband tried another part... something similar to a "motherboard". Didn't work. I am beyond livid. My husband tried emailing GE and they never responded. WHAT KIND OF A COMPANY IS THIS??? Just love that this is happening less than a month from Thanksgiving. I'm just at a loss for words at this point. DO NOT BUY FROM THIS COMPANY!!!

I do not have the words to describe how awful this experience has been. I had a service call on my dishwasher-which is only about 2 years old. The technician ran a diagnostic test and said he needed to order "one small part." He charged me for the visit. Never got a receipt for the visit charge. Never got any sort of confirmation as to what this "small part" is or how much it would cost. He said it would be delivered to me. The part is delivered to the customer?? No tracking, no information, nothing. That was over a month ago. After many many many calls to the worst customer service department that I have ever experienced, my dishwasher is still not fixed.

Bought a GE dryer with an extended warranty, Dryer stopped working the week of August 20th, 2018... it is now October 15, 2018 and I am still waiting for my dryer to be fixed. The first time the tech came out he basically detached the dryer from the vent and said since the dryer works without it being connected to the vent, we need to rule out that the vent is clear, but he cannot check the vent for me, once we check the vent he will come back. My husband checked the vent on less than a minute and found it to be clear, now I had to wait two weeks because they don't allow their techs to check vents, for the tech to come back.

I had a service call on my dishwasher. Service was good. The technician said the part is warrantied and he would send me the receipt by email. I never got it. I have spent 10 days, calling 8 different customer service numbers to get a copy of the receipt. On day 3 I got someone to commit to sending me a copy by mail. I have received nothing. My message here is: if GE has an opportunity to make money on you…great service. If you need help after the fact...good luck. Due to this I will never use GE again.

Purchased a new GE dryer from Home Depot for a new house. Had appliances delivered and installed days before we officially moved in. A day after moving in I attempted to do laundry and the dryer sounds like it has bowling ball inside. Call GE to be told that someone will call me in 72 hours to schedule service appt. They call, and schedule for a week later. HUGE inconvenience! Now, the tech says he must order a part that will not come in until the 19th. That is 3 weeks without a dryer for my family. Previously, I went to the laundromat and spent $40 so that my kids can go to school in clean clothes. Now, I will need to go again. Will GE write me a check for $80?? Doubt it. DO NOT PURCHASE GE APPLIANCES!! POOR QUALITY AND EVEN POORER CUSTOMER SERVICE!! I also waited on hold for 57 minutes just to talk to someone who told me there was nothing they could do.

If there was a rating below one star, I would choose that as it would be more appropriate. I have a brand new dryer, have had five service appointments and have taken six days off, one they never showed for. They refuse to replace unit, and I had a Supervisor tell me today ‘I am the Supervisor and this is my call,’ along with ‘GE will not appreciate your threats,’ when I suggested hiring an attorney as a last ditch option. Furthermore, while I was on the call for my 30 minute notification with the tech, who knows me now after being here over and over, GE ‘dispatch’ called on the other line to confirm and because I could not be on two calls at once, and cancelled my appointment. Thankfully the tech came out on his own or it would have been another wasted day. The legacy of the GE appliances that our parents shared, is no longer a gift. Please do not spend the money. You will pay dearly in time and frustration, with a company that simply does not care.

Purchased GE oven and dishwasher as part of $35000 kitchen renovation. The "stainless steel" finish disintegrated from fingers and hands, water. Appears to interact with oil from fingers and discoloration with permanent finger and hand prints results. Water stains the finish also. It also rusts. I called GE customer service today at 1:18 pm at 800-432-2837 and spoke with a representative who happily told me that this is "cosmetic" and so they are not responsible. Maybe cosmetic doesn't matter much to GE, but it's going to matter a lot to the home buyer when I try to sell my house. GE is poor quality and doesn't stand behind their work. This is an incredibly poor investment.

Read all the bad reviews and you will see one thing in common, GE CANNOT GET PARTS OUT OF CHINA! GE Appliances sold out to Chinese company HAIER! I had to get Lowe's replace my range because after 4 Months GE has still not got my part in for a brand new range that has not worked since day 1!

9/6 technician evaluates the problem I described online for 30 seconds. He charges me $99 for what I already knew. He tells me the part will be here next week. 9/13, no one has called to schedule a time for the repair. I place a call. They inform me that someone is coming out on 9/14 between 8 am and 12 pm. 9/14 NO ONE SHOWS or calls. 9/16 I call GE who informs me after waiting on hold for 1 hour, that the part is on backorder until 10/18! WHAT?!? 9/16 I have the case escalated to consumer relations. 9/21 They call to tell me they can give me a $1600 oven instead of the $300 part. WHAT?!? This is the worst customer relations EVER. They are rude and have zero authority to do anything. Their response is that "because of the age of the product..." Really - who buys a stove/oven every 5 years? Are they making that crappy of a product? I'm very, very dissatisfied.

Impossible to get parts for my brand new range that has never worked! Purchased in May and still no parts. GE keeps extending the parts availability. 4 months out and now I'm telling Lowe's to replace this junk. NEVER BUY GE!

I would NEVER recommend anyone call GE Appliance Repair unless you would like to pay more for a simple service than a new appliance (which I'd not recommend you purchase a GE Appliance due to their defective products and lack of reasonable customer care to address them). I should have paid attention to prior reviews, as they have an overall 1-STAR rating.

An AC unit that was purchased less than 3 months ago stopped blowing cold air. A repair order was called in (Wed), a Triage Tech (not a repair person) came in (Thurs), ordered part and stated the part was on back order until November. I was told I would receive an email and a call from the repair person to follow up on the next step. No call or email received.

First, it was impossible to find the consumer relations department phone number. When I finally got through to a person from a different department (about 45 minutes on the phone trying every number on their website), they transferred me to the correct department and I waited another 45 minutes. The worst customer service ever and totally liars. You should never trust them and if you want to speak with the manager you will have the worst person answer the call. He knew nothing about the technician that show up on my door. They send me a technician with a horrible attitude. Definitely he hated his job. They will lie regarding the service charge. Please be careful from them. You definitely do not want to buy any more GE appliances.

I ordered a Trim Kit off their website and it wasn't the correct one. Took 3 phone calls to determine the proper way to return it after being left on hold each time for 30 minutes. Tried resolving by email, but they said I could contact returns via email. Finally returned the item and haven't been given credit so called again only to be left on hold for over an hour to be told it takes 30 days to receive credit and when I asked why so long was told "I don't know". I proceeded to express my dissatisfaction about the service GE was providing and ask if I could speak to someone concerning it. I was then transferred to a number that just rang and rang. No wonder everyone is going with Amazon. Their services cannot be beat! I have had several GE appliances, but after this experience I will never buy another one.

I bought over the range microwave. I bought extended warranty from Lowe's. The microwave has stopped working 3 times within a year with the same problem. Each time I call for repairs they tell they are back order on the parts and I have to wait 4 weeks for the parts to arrive. Once the parts arrive I have to call them back. Each I call they transfer me to different dept and they put me on hold for 25 minutes before anyone can talk to me and once I got a schedule technician they give 4 hour time frame.

First, it was impossible to find the consumer relations department phone number. When I finally got through to a person from a different department (about 45 minutes on the phone trying every number on their website), they transferred me to the correct department and I waited another 45 minutes. My fridge is only 2 years old and was here in my brand new house when I bought it. My builder and I are supposed to split the bill. When the service guy came to the house, he charged me $222. I called and fought the price as the issue was with the fan in the back of the fridge and it should be covered by a warranty. I've never had issues with my 20 year old fridge and never had to replace any parts before so I got $50 back.

My 5 year old fridge was leaking. Called GE, they talked me into having a rep come out with a $99 service fee that would be refunded as credit for another GE product. I specifically asked if I can spend on a small appliance or if there were any limitations and I was told yes I can use on a small appliance with no limitations. When rep came he charged me and gave me receipt for rebate and said I would have to spend at least $200 to claim rebate. Since then, I've spoken to 3 others by phone with different explanations as to how rebate works. Finally called rebate center and they explained if my fridge not repairable and I had to buy a new one... the $99 rebate would apply. WHAT A SCAM! I will never buy another GE product again! $3000 fridge needed major repairs in 5 years... and the worst customer service a company could ever possibly have!

Purchased a new washer dryer combo from Lowe’s and the washer never worked, I will NEVER !!! Buy another GE appliance EVER!!! GE would not replace it and sent a service tech out to repair, part is back ordered for another 30 days. I have owned the washer for over a month and never used it... WOW!!! Junk build quality!!! And customer service is useless!!! Very upset!!! A complete waste of money and time!!! DON'T BUY GE!!!

We've had a GE washer for approximately three years (with warranty). Called for service, someone came out the next day. Service person said even though the machine was three years old, it needed major parts replacement, $930.00 worth. They said it would take two weeks for parts to be delivered. The day before the two week deadline they called and said the parts would take another additional two weeks to be delivered. Four weeks for parts to arrive??? That's horrible customer service!!! WILL NEVER BUY A GE APPLIANCE AGAIN... EVER!!!

On the current service call, so far we are up to 3 wasted days due to, what must be, the worst customer service system ever! My wife and I both have cell phones and GE have the numbers of both. If I miss a call and a message is left I receive it immediately in my email. When you arrange a service appointment they tell you they can only give a window of 4 hours and they will call beforehand to make sure you are in the house and will cancel service call if you do not answer. What they do not tell you is that the call will not be identified as GE so if you have caller ID and usually filter out spam calls you have to answer every unrecognized call in case it is GE on the line. Frustrating if you get as many spam calls as we do. So essentially you have to make the day available and answer every call.

We have had the absolute worst customer service with GE. Our washing machine has been serviced 4 times for the same issue since we purchased it in Oct. 2016. The last 2 service calls occurred on 5/21/18 and 5/31/18. We have been caught in a loop. A GE service technician comes out again, calls TAG, and does not resolve the issue. He makes no notes in our case file as to contacting TAG so when we call in again, consumer relations just repeats the process. The same GE service technician is sent out. Nothing gets resolved. This time, the tech came out, plugged in his diagnostic computer, and after speaking with TAG, handed us a paper with the customer relations number on it and said, "There's nothing more I can do.

If I could give them less than a one star rating I would. Dealing with them and FedEx has been an absolute nightmare. An absolute freaking nightmare. The timing switch for my dryer broke back in October 2017 so I ordered a new part. Then that part broke 7 months in (this past May). I called them, got bounced around, and then finally got to a Returns Representative. They scheduled FedEx to come get my part that I'd have out on the bottom step and all would be well. Only not. I mistakenly forgot to set the package out. That's was entirely my fault, but then FedEx called me back and advised when they would be coming back. This time I had the part in a box with its return number on it as instructed. And FedEx never picked it up. That was on a Friday and by the time I called GE Appliances about it their Returns Department was closed.

Our 7 month old washer quit spinning and draining last Saturday, I called service on Monday and was told how to troubleshoot and if that didn't work, call back and they will send someone out. It didn't work. I called again and they scheduled a service call for Wednesday between 8 am and noon. My husband stayed home from work to wait for repairman (unpaid time off). Repair said we need a drain pump and they are on back order until July. My husband suggested we get a new machine then "right" and he said we have to give them until Friday to try to find the part so call back on Friday. Vickie called today and left my husband a message that he couldn't understand so he called back and waited 30 minutes the first time and 45 the next time before he finally gave up.

We have a GE refrigerator that is only 3 years old. To date have had 3 service calls and had to manually defrost on our own multiple times to get the fan to spin. GE has not been helpful at all. Ice maker never works properly. Have lost much food, time and money to this fridge. Have had family members with GE appliances and similar experiences. Will NEVER buy GE products again!

Cannot review the appliance as we have never gotten it. GE Appliances Delivery is horrible - Set for Saturday. No phone call for delivery timing. We called and automated call said delivery at 2pm. We stayed home all day just in case. 2 pm came and went so we called again. The service on the phone was horrible and they said that item had just delivered to warehouse (which when we ordered said was in stock when ordered). We were hung up on countless times and also no one could help. They kept sending us a department that we needed to work with was closed. Phone number 1-888-211-9247.

We purchased a GE Profile refrigerator and microwave in 2006 when we built our house. Two years later the circuit board failed on the ice and water dispenser. $300. Shortly after, the light in the microwave failed. Buy a new light bulb and screw it in? Wrong! A technician must come and take the thing apart. $200. Four years ago we were foolish enough to buy another GE refrigerator for well over $1000. It failed last week, and we are still waiting for parts. $700.

Had a new home built in April of 2017 with all brand new GE appliance. In the first week of February after 9 months of use my GE Double Wall Oven received an error code of F97. Initially GE was quick to send a technician out. The first technician cancelled the initial appointment. I took another day off from work for the technician to come in for 5 minutes and say he had to order a part. Three weeks later after I followed up with the technician one part came in (fan), but the board wouldn't be in until the following week. That's two days off from work.

I purchased a General Electric washer machine on 3/18. On April 16 it stopped working. I called General Electric and a appointment was scheduled for the 20th. The service man came out. Stated it was fixed. Tried it and it wasn’t. Another tech came back out on the 27th, this tech was lazy and didn’t do nothing. A part is needed to be order and he wouldn’t be able to come back until May 11. I spoke to a rep but the name of Amanda put me in for May 4 and no tech. I think the way I have been treated is ridiculous and unfair.

GE sent a repairman who did not know what he was doing. After working two hours to repair our microwave, he broke a wire to the oven that destroyed the unit. They are billing us $108.20 for his service call that resulted in us having to buy a new unit from GE or be forced to remodel a kitchen wall only designed for their products. This amount was actually reduced from the original bill of over $500.00. Not only did they get money for an entire new unit but they're trying to get us to pay for this guy's time spent destroying our oven.

I have had my oven for under a year. It's still covered under warranty. GE has given me nothing but a complete run around for 3 weeks. I have been unable to use it for these 3 weeks due to my energy company red tagging it and saying there are high excessive levels of Carbon monoxide coming from oven. There is a horrible nauseating chemical smell that goes thru my whole house coming from oven as it heats up. Sooo bad I have to open the windows!! GE sent a technician out who claims the CO reading is within normal range and the smell is normal!!! GE proceeds to tell me there is nothing more they can do for me. As far as they are concern the situation is closed. So here I sit with a 10 month old stove I can't use or use and hope my house doesn't blow from the Carbon monoxide!!! Horrible horrible customer service that can care less about you as the consumer.

Bought a GE dishwasher about 3 years ago. Within 6 months the gasket fell off the door. 1st service call. Then it wouldn't run at all. Took the tech 8 Hours to figure it out. 2nd call. Then it stopped again. Another computer issue. 3rd service call. Now the door closing isn't communicating with the computer. Won't work. I'm on my 4TH service call. Waiting for parts. It will take over 5 WEEKS from when the tech came out. Says there are problems with the warehouse. Can't get the parts soon. They are in Indiana, I'm in Ohio. GE's product quality is so... FAILING. I bought GE because I have a GE refrigerator in my basement from the 1950s and it still works. I won't buy another product of GE. They've gone way downhill.

My business partner and I called in a service request to Fidelity National Home Warranty and provided Confirmation #** to repair a malfunctioning GE Refrigerator Water dispenser. GE Factory Service was dispatched and provided a 4 hr window to perform the service but on the day of the appointment it changed from 8 a.m. - 12 p.m. to 8 a.m. - 5 p.m. GE did not call the contact number by 3 p.m. so my business partner contacted GE 3 times and was not given a satisfactory response. No service was performed on the scheduled date and a new dispatch of a different vendor is now scheduled. GE is not a reputable service vendor and we would like this review to be known.

I bought a stand up freezer (over $500) and it hasn't worked since day one. It's now been 4 months and they still refuse to exchange or refund, they will only send a repair person over and over (and it's still not working). Each time they order a part it takes 3 weeks or it's a wrong part. I am looking to buy more appliances but there is NO way I will buy anything from GE ever again. I'm completely shocked that they aren't being remorseful and offering to exchange for a working freezer!

Hair Fridge Repair - Worst experience ever and I mean the worst. The notes are all in our case. The number is #**. We have been without a fridge since it first went out on Friday, March 2nd. It is an unreasonable expectation to let a customer go an entire month with no fridge. Nobody seems to care about the added cost and crazy inconvenience. This appliance is less than 3 months old. Your processes don't work.

Stop... Wait... Think... Before you buy your next Appliance from G.E. Can you afford to take 5 +days off of work? Can you be without that appliance for a month/month and a 1/2? Do you need the extra aggravation from the customer service department, because they really can't do a damn thing? Well if your answer is yes, Then buy your next appliance from G.E. They offer that and so much more. Our washer is only 7 months old. The washer stopped agitating so we called GE, they sent someone out to access and possibly fix. The technician was nice and respectful and seemed to know his job. The motor he said was bad so he ordered a new one, he said it would take about 7-10 days to get. I thought that time frame was a bit lengthy, so I called customer service.

I bought a new home, with brand new GE appliances. 9 months later, while baking a pie with my 30" GE Built-In oven, I hear a very loud buzz followed immediately by a shooting flame (high enough to be seen behind the pie on the top rack) before the circuit breaker popped and the oven lost power. I have never seen an oven die, and this is my first new oven. I contacted the builder who referred me to GE, where I followed the phone prompts to set up my repair appointment. A few days later, I was contacted by a representative in Atlanta while I was at work. She asked me to leave information on her voicemail if I wasn't able to reach her directly, which I did. I told her the oven had short circuited, there was a fire, the CB popped, and I had a hole in the bottom of my oven from it.

Our 17 year old GE Profile refrigerator stopped cooling down. We received an estimate of over $700 to repair and replace parts. Initial technician told us it would take hours to replace the parts. He said it was a very labor intensive job. We went ahead and scheduled repair. He ordered the parts and had them shipped to our house. A pair of technicians arrived and ONLY replaced the heated drip pan (a small aluminum plate with some wires attached) - in about 15 minutes. They told us the "extra" parts in the box were "in case" they were needed, and they were not needed for our fridge.

Called because I have only had my right height washer and dry for 2.5 years paid $1800 for them and the washer blew up like literally dents on top of washer from things flying inside. So I call to see if I have a warranty, and was told there is no warranty. I told her how unsatisfied I was that I spent that kind of money on them for them to only last 2.5 years and she responded with, "Well it wouldn't matter what product you bought. It probably would have broke anyways. That's how products are these days so I don't know what to tell you." So angry. Well I just bought my house and plan to buy all new appliances and will definitely not be buying any GE products for sure! My machines should have lasted for more than 2.5 years. Good to know that they don't stand behind their products either.

New home. Dishwasher not working. Scheduled service call. Saturday not an option. I was told that I would receive a call 15-30 minutes prior to arrival so that I could leave work to get home prior to the technician arriving. I received an automated message stating I was next in line. I called back and sifted through the phone system to speak with someone. Eventually I was told that he could arrive anytime between 1:00-5:00, but that he would probably come to my house next. They said there was no way to contact the individual doing the work or to know where he was coming from. We live in the country, so his drive to us could have been easily an hour.

If I could I would give them negative stars. Purchased dishwasher 4 months ago and already leaking, called to make warranty appt, took 1/2 day off work and they called AFTER the appt window to ask if they could come late (I couldn't be home by then). Since then complete runaround by service dept to re-schedule including getting hung up on just now. Never again - I'm going to return the dishwasher today (purchased at Costco) and get a different brand.

Today, 01/09/18, btw 8am-12pm the GE repair guy was supposed to come to fix our dryer. A text to confirm was sent to us. We confirmed and I took the entire day off from work. The repair guy never showed up. We called to find out what happened. Customer service told us the repair guy called but no one answered so he didn't show. Basically we should have carried our cell phone by our side. So the text message sent to confirm means nothing. I guess they are called General Electric because they are poor at their repair service.

I will never purchase another GE product ever again. For starters, be prepared to spend hours on the phone when trying to resolve any GE issue. The hold times (with awful music), disconnections and transfers are absolutely ridiculous. The amount of time spent on the phone alone is unacceptable, not to mention days taken off from work to accommodate numerous repairs.

I do not think the delivery people know how to read. If your report says, come to my house. YOU COME TO MY HOUSE. They call us late, saying "Do you still need us to come?" DUHHHH we do. We have been waiting for over a month for them to show up because we had to reschedule them to come 5 times. No joke. The first time they dropped off the dryer but the plug got "stolen". BOYYYY - you go get the plug, do not leave us with this uninstalled dryer. Now, we wait wait wait... We are on the edge of returning this after today. COME ON. JUST DO YOUR JOB!!

I got the appliance repaired and the part they replaced went bad within 1 month. Now it's under warranty so they have to repair it without any charges so they are taking long to set up the appointment. First appointment was given after 10 days and then rescheduled it for the part then again reschedule it because part was not delivered. I can understand for another week and then on the day of scheduled service they called and said technician had a family emergency and he can't come. Just trying to delay the service and doing service for who will pay them and not working for after sales services. Worst service. Please avoid and look for someone with better after sales service.

GE deserves negative stars. The quality and service are the worst. We will never buy or recommend GE. We would advise to avoid GE Monogram at all costs. Our GE Monogram 48” dual fuel range, 48" hood and ducts, 36" freezer, 36" refrigerator, Advantium microwave oven, top of the line dishwasher, oversized washing machine and dryer all arrived damaged, defective and broken. It has been a year and parts arrived damaged. There are serious issues with the culture at GE Monogram, Corporate Office and the Service Department. GE has rudely advised they are no longer going to honor our warranty or provide replacement parts to the items that arrived damaged because each item off the assembly line is defective and they are giving up.

4 years ago we purchased new GE Café appliances for our kitchen. In that short amount of time we have had to have the oven replaced once and repaired twice! The refrigerator has had to be repaired once and the microwave died the day before Thanksgiving. The repairman said it wasn't worth fixing so we had to purchase a new one. I am an avid cook so yes, the appliances get their fair share of use but I take very good care of them none the less. Very disappointed to say the least as these were not "cheap" appliances. Sad to say but I'm just waiting for the dishwasher to need repaired/replaced!!! 4 years and too many problems!!!

All were installed with a new kitchen in 2012. The microwave first broke in January 2017. After 4 repairs, GE agreed to extend me a discount to buy a new one. That microwave broke again in November 2017. I have missed 5 days of work and spent close to $500 in repair and replacement fees beyond the original 2012 investment. Two weeks ago, in early November, the stove top on our GE Hotpoint range stopped working. On the first service call a part was needed, on the second call the Tech realized it was the wrong part (ordered by GE), on what will be the third call on 11/27, GE will visit again but Consumer Relations is not sure they have the right part...

GE does all their own repairs for appliances. No matter where you buy, like PC Richards etc... Only GE will come to fix it. The process takes two weeks to get a repair person to your home. Then another week for them to tell you if they can find the part. Then 2 weeks for an appointment to fix it. If they can't find a part then under the warranty you'll get a replacement but that takes 2 weeks at least! DO NOT BUY GE... PC Richards or Sears would handle the problem usually BUT not for GE... Stay away from GE.... I'll have no washer for a month only a month after the purchase.

I had GE service come to my house to diagnose a problem with my range fan. After 30 mins of the repair person looking like he did not know what a range fan was, he claimed the unit was defective and it needed to be replaced. He then charged me $140 dollars for the service call and went on his way... well it turns out that the only thing that was wrong was the switch. He would have known this if he even hooked up a multimeter. PLEASE DO NOT MAKE THE MISTAKE OF USING GE FOR ANY REPAIRS. THEY WILL STEAL YOUR MONEY.

I have already contacted customer relations and they couldn't help me at all. I am tired and fed up with the "I'm sorry to hear that" and "I can't do anything to help you" from the representatives. I have had my refrigerator for 2 1/2 years and I am so angry that it has problems already. I was stupid to not get the extended warranty on the unit but I didn't. It wouldn't have helped me anyways because the part that is needed has been on back order... FOR OVER A MONTH!!! I feel like we have patiently waited for this part to come in and get fixed... But it hasn't... FOR OVER A MONTH!!!

$4500 GE appliances bought 1.5 years ago. Replaced the $75 water filter and now the digital control panel is frozen on GE symbol. This is a common issue and GE won't provide remedy. Buyer beware... GE is junk even at top of line and their warranty service is horrible. $400 repair after 1.5 years... Stay away.

I have a GE model GYE22KSHFSS. Here in Charleston, SC. Within 2 years of this model it has broken repeatedly. The service tech has switched out both of the circuit boards, the water board the first year and the mother board the second year. Non which are under "warranty". Did I mention we paid $3000.00 for this appliance. Unfortunately, customer service will only discount service. I am very unhappy with the service and the lemon refrigerator that we purchased. I do not suggest GE Appliances.

In February 2017 we purchased a GE gas dryer. Almost immediately I noticed that the dryer was not heating. I made a service call which I waited for almost a week and then of course the repairman did not have the part so it had to be overnighted and then of course another service call had to be made. All was well until this past Tuesday when the same dryer began making a loud noise. I attempted to make a service call for that Friday when I'd be home but the earliest available appointment was 8-5 on Monday. I took Tuesday 8-12. I have been attempting to escalate my complaint without success.

We had a defective oven liner, they sent the same part 3 times and damage every time until I called customer service and they asked FedEx to ship it with extra caution. We had a service tech come out randomly with no phone calls or notification to check on the part. We then call and they say these appointments have all been scheduled and I said it wasn't with me or my husband but the last time when they actually fixed it, 45 days without oven, they were very disgruntle. We had a damage part still there from that week that was delivered they wouldn't take and said they couldn't take cardboard, lol... the box the damage item sat in, and left a mess behind and just bad attitudes.

We purchased a GE "laundry center" about a month ago. After a few days, it stopped as soon as it was filled with water and never entered the wash cycle. We had to fiddle with the controls to get it to empty. Upon calling GE service we discovered that it would be 10 days before we could have a technician at our house. I called to complain since we are in our 70's and it is quite an inconvenience to have to go to a laundromat.

I would never willingly purchase GE because I'd always heard about how awful their products are. Now I know first hand because the new home I purchased came included with all GE Monogram appliances. Within 1 year, my dishwasher broke, my cooktop broke, and my microwave oven broke. I had them all serviced with little to no improvement.

We bought washer machine from Home Depot for our clinic 3 months ago. The wash machine was starting to make noise and we called GE Service for repair. They came and looked our wash machine. They said that we would need to get a new motor part but they will not honor our warranty because the machine is resided in our business, even if it is 1 year manufacture warranty. So, do not buy any appliances from GE for your business!!!

Our GE refrigerator stopped working due to what an electrician determined to be a power surge. We contacted GE and purchased a new main board. That did not fix the fridge. We contacted GE again to have a technician come (the refrigerator is 4 years old) and the earliest appt. was 4 days later. We were given a 4 hour window for service. After waiting for 3 hours and 20 minutes, I left my phone to use the bathroom. The technician called, I missed the call but tried calling back within less than 6 minutes.

My family purchased top of the line GE washer/dryer end of year 2013 making these models 3.5 years old. The pair was $2200 after discounts before setup/taxes. A significant investment for our family. The washer had 1 minor repair less than 1 year in... then a week ago it began making very loud noises during the spin cycle and began leaking any liquid detergents or softeners onto the floor as soon as they were poured into the dispenser. I was traveling so my wife was waiting for my return so I could deal with coordinating the repair. Before I could return and coordinate the repair, my wife calls and tells me that she just watched the dryer burn up its control board -- smoking and glowing orange behind the panel right before her eyes. She quickly unplugged it and stopped the internal fire. We were fortunate that she hadn't set the dryer to run and gone outside... We might be replacing much more than appliances!

My GE Advantium was manufactured in 2015 and had the door handle drop off. I now have two options according to GE Escalation Consumer Department. GE will cover the cost of the new door... $100.00 but not the cost of service call or labor... another $200. They will offer a discount in a new machine... same model, to the cost of $800.00. This is Incident # ** dated June 12, 2017. The Advantium is a highly rated and very costly appliance, so it is very disappointing for us to have to pay $200 at least to have it fixed. Also, there is no service contract offered for a 2-year-old machine. I intend to take my complaint to the very highest consumer authority available and will do my utmost to dissuade anyone from using and GE product.

On May 3rd we noticed that our microwave is very hot and there is a loud noise. Called GE and got an appointment two weeks later. At that appointment, the technician has determined that the problem is with one of the parts, which he ordered and it was replaced on May 31st. The cost is $297 so far. The part is under 5 years warranty and my microwave combo unit cost is around $3,000 and is only 3 years old. We believed that the unit does not need replacement and the part replacement will resolve the issue. However, after using my microwave only once, the same symptoms have resurfaced (with the replaced part).

These guys find the cheapest incompetents to send to my home. The "repairmen" appear to be in business to collect the service fee and not to repair the appliance. Which suits Assurant just fine, because then they pay only the service call and stiff arm the homeowner. On my most recent call, Assurant left me on hold for 33 minutes and then simply hung up. No call back. Be especially cautious about REFRIGERATOR or FREEZER repairs. They sent out an incompetent, who among other screw-ups - diagnosed the problem as requiring unnamed/unidentified/undescribed "parts" and then saying it would be a week before he could get them. We live in the 3rd largest city in the US. It does not take a week to get a GE refrigerator part in Houston, Texas. STAY AWAY FROM THESE FOLKS.

GE contacted us within 24 hours of our complaint. The agent was very polite and understanding and offered us a big discount on their newest model, including the trim kit, installation, and removal of our old unit. We are still disappointed in the lack of reliability, but we appreciate the excellent customer service.

In late 2015, we built a house and outfitted the kitchen at Home Depot with refrigerator, gas stove, microwave and dishwasher from GE. We bought a service contract for the refrigerator. In less than 18 months, problems began. One year after installation, the refrigerator defrost fan failed. It took eight weeks(!), over 30 phone calls, four service visits (the first damaged the unit beyond repair) and ultimately the sacrifice of our service contract to get a replacement refrigerator (the first one delivered was the wrong unit). The second repair person said the first repair person did not know what he was doing by replacing a defrost fan with the incorrect unit. We suffered over eight weeks without a refrigerator over the Thanksgiving/XMas season!

I purchased a GE washer six months ago. It stopped draining water after three weeks of light use. GE sent a repair person, he fixed it and told me that it was a "Design flaw" related to the impeller. The washer has worked fine for the past five months (3 to 4 loads per week). Sunday, 5/7/17, it began making a screeching noise during the "Wash cycle", and an occasional banging noise. Monday, 5/8/17, I called GE Service and Repair. After speaking to several people there, and being put on hold numerous times, I was told, curtly, that it would be two weeks before it would be convenient for them to send a repair person.

I called GE repair service to come out to fix my oven and microwave. I waited 4 hours and 45 minutes for the serviceman to say, "I can't fix your microwave, and the stove will cost over 500. Better buy a new one." Then, he charged me $109. FOR WHAT? He stayed less than 3 minutes. RIPOFF COMPANY.

I have been requesting that my dryer be repaired since 04/10/2017. I have called everyday requesting COMMUNICATION about my dryer being repaired. GE sent a company called T&T to repair my dryer, it was not getting hot enough, but it was working. After the repair man left the dryer will not spin. I have called T&T everyday, but their phone number is not accepting calls. I have called your company everyday, requesting the problem be resolved. I have been told by David, Blake, Jenny, Shella, Chelsa, Kelly, Hillary this is just to name a few employees that I spoken with. I would be receive a call back.

GE Cafe Series dishwasher and stove. Two out of 3 of these appliances have given me problems in the first 6 months. The dishwasher's electrical panel is already broken. I will never ever order from GE again because they expect me to wait 6 days for service (just as bad or worse than Brandsmart). Nothing is more important than customer service. I wanted to buy an American product but the GE customer service availability is so bad I regret it. To be clear, customer service is very nice and they do their job. The company has simply decided not to have enough repair people as they would rather pocket the profits than provide good quality service. I'm not waiting 6 days for someone to come check my dishwasher. That's just disgusting to think that I could wait that long. Not buying your GE products will show you what we think of your service. I had to jump through hoops to get faster service when it should have been offered up front.

Called GE repair for dishwasher that was under warranty. Waited on hold forever. Rep wanted to know model & serial number. That seemed ODD as I sent in a warranty card with that info & telephone system KNEW my name & address even BEFORE I spoke with someone. I didn't have serial number. When I listened to a confirmation number I was told that There would be a trip charge of about $109. I called back to cancel & was told that was the "system" response without a serial number. OK. Repair guy shows up. Says he will order hinges (L&R). LARGE package shows up about one week later. Parts are wrong! TWO left hinges & a DOOR???

I contacted GE service department to schedule an appointment for my washing machine. I told them it was the knob and the timer. They said, 'We can't guarantee the technician will have those parts." I asked: "Why not?" I was told that is just the way they do things there at GE. I told them to not waste my time and make me take time off from work if the technician cannot come with these parts. The technician came and removed the knob and the timer from washing machine, went out to his truck and said: "I do not have the parts." I was told I would have to take off again from work the following week or wait three (3) weeks for a Saturday appointment.

My washer and dryer was brought as a house warming gift. The second time using my washer it locked the lid. Keep in mind that it was still full of water and clothes. To this day I am still waiting on someone to come at least look at it and tell me the problem. Take my advice and never buy GE again.

We had a problem with our GE Washing Machine that is less than two years old. The serviceman (Rocky) came, charged us $168.00 to do nothing either relevant or practical. He adjusted two front feet and said he was leveling the machine which would fix the problem. He left and he was wrong. We got him to come back and he adjusted the front feet again and said that would take care of the problem. He was wrong. Fed up, we contacted another repair service (non-GE) and the service technician who identified the real problem and did in turn fix the machine. Beware of GE in home service on Washing Machine in Connecticut, it is a dog and pony show with ripoff pricing.

I had a service call for a light that was out on my GE Monogram oven. The screw would not come out when I tried to change the bulb myself. The GE employee told me that what was wrong was a part and that the part was no longer made. Today, an electrician was able to get the screw out and found that it was just a bulb that needed to be replaced. I called GE and had to spend an hour waiting, each person refusing to refund the charge for the service visit, which included only the man opening the oven door and seeing that the light did not go on. He did not attempt to unscrew the light cover. I ultimately spoke to a supervisor who also refused, Nicholas ID# **. I am appalled and want to warn everyone away from this company.

My dryer broke, called and scheduled a GE repair. They gave me an 8 am-5 pm window for repair. They called me and I was working from home and on the phone. I called back within 5 minutes and they said they would have to RESCHEDULE, the repairman already left the area... This is not ok. What company gives someone an all day window, then doesn't give that person the ability to call them back. My husband called and said "is this a joke." They said "NO, it's our policy. If you don't answer the phone then we move on." After reading these reviews, I am going tonight to buy a new dryer, NOT A GE! Done with this joke of a company. I feel for people taking time off from work for these repairs.

I have a GE refrigerator purchased in 2013. It is 3 1/2 years old. I bought an extended warranty on refrigerator from Brandsmart but today when I needed help I got nowhere. The drawers made of plastic have pieces that broke off in removal for cleaning. The freezer shelf keeps falling down because it is too small. I called GE because I was told none of this falls under the extended warranty. No help.

I purchased a refrigerator during the holiday season when families are very busy. I visually inspected the refrigerator upon receiving it. However, I did not run my hands along the side where the defect lays. There are waves on the side panel and the fridge makes a constant buzzing sound. A technician was sent out to address the noise but said he could do nothing about the waves. Although very curt he acknowledged the waves were not dents from delivery or abuse. He proposed I was "arguing a moot point", basically not wanting to address the annoying buzz coming from the appliance suggesting if I was planning to call customer relations then I'd be getting a new refrigerator.

We bought an GE Profile double oven 5 years and 3 months ago. Of course our 5 year extended warranty expired and appliance stopped working 3 months later. The next 3 1/2 weeks have been nothing but a big mess dealing with ge service. First service called on 1/19/17, lasted about 15 minutes cause I had to remove cabinet to get stove away wall. Service person said he could not wait and left. Stove was pulled from wall 2 minutes after he left. After this first service call I've had 4 service calls cancelled, by GE for no apparent reason. Finally on 1/27, another service person came out and had to order parts. Parts arrived and another appointment was set up for 2/6/17. They just left and need to order more parts. So as of this writing still no working stove/oven.

GE appliances was bought out by a Chinese company, Haier - a company well known in the US for its low quality products and total lack of product support. You can find many Haier products at Walmart. This occurred in June 2016. Consumers are advised to get an extended warranty from reputable sources such as Square Trade which are almost half the cost of Assurant, a non Haier company with a reputation almost as bad as Haier.

Be very careful when you purchase a water heater with the name Redeem. When you have a warranty issue (and you will). You will be treated very badly, talked down to. Nobody will listen to your problem or concerns. They read from scripts and that is it. Yes there are two side to every story. GE/Rheem contracts with only one company in the greater Orlando area. They offer (push you to) a $125.00 "Go find your own guy". That way GE/Rheem side steps their warranty (then it belongs to your guy). At the end you are left with a piece of metal and cold water. Service Master is another story, if you hear the name of this company "RUN". Not sure how all this will work out.

Bought a gas dryer from Home Deport. GE model GTW460. Quit after 6 months. Then tried to get GE to repair under warranty. Laughable game that they play. Actually had a repair company assigned and a work order and when I talked with the repair company, they informed me that they reject all GE warranty calls as GE fails to pay them for their work. This will be the last GE product I ever buy. Have gone to Lowe's and dragging this piece of crap out of my house. This is just the first step in a campaign against GE that I will enjoy pursuing...

I have a piece of crap GE dishwasher that is 1.5 years old. It will not turn on. It keeps giving me a "locked controls" error message. GE is worthless and will now send a repairman that I must pay for what is technically a brand new dishwasher. This appears to be an electrical issue. Same as I've had with my GE Profile. What is going on with GE? Are they going out of business? They truly should if their appliances only last 1.5 years.

I have bought all rooms ac in hotel at my 2 hotel. So sorry that we decide to go with name brand GE??? So disappointed. Bought 50+ ac unit with additional 5 year warranty. Ever since we bought this we had to call them several time. Never on time or so late response. After year or so they won't come to repair neither return phone call. STRONGLY ADVICE TO EVERYONE NEVER BUY ANY APPLIANCE FROM THEM. NO GE APPLIANCE IN OUR RENTAL PROPERTIES.

The GE company sells garbage products! I made the mistake of buying all my kitchen appliances (6 appliances) from GE in April 2016. Since then, the fridge broke in July 2016 and I couldn't close the door. GE gave me service date for two weeks later. My fridge was on with a open door for two weeks. In October the dishwasher and convection oven broke. I tried making service appointments. The service guy came and diagnosed the problem and told me he has to order the parts and will come back to fix it. Since then, the parts arrived. However the service guy cancelled the service appointments three times.

I work for a small furniture company and am the person assigned to contact GE to deal with the numerous complaints about GE appliances, and their warranty failures. I work hard to get GE to honor their warranties, and it is not an easy job. In most cases, if you made your purchase from a small appliance store, they have someone who will try to help you with warranty problems. I thought I would share a couple of tricks I have learned to use in dealing with them... but I will warn you that there is no guarantee that it will work with them every time.

10.5 months ago I purchased a GE Cafe dishwasher. The warranty on the product from GE is for 1 year. One week before Christmas, the dishwasher stopped working. I had turned on the dishwasher and the machine lost power mid cycle. I had half washed dishes and the bottom of the machine was filled with water. I called the GE service number and set up an appointment for the following week. I was already disappointed that I had to wait a week for a company to address a warranty. I took the day off and waited. And waited. And waited. No one showed. No one called. No one bothered to inform me what was going on. I was home during my four hour window, why didn't GE honor THEIR promise to show up? GE picked the time, why didn't they follow through?

My less than a year old Adora electric stove is broken. I have probably used the oven maybe 10 times total and it just stopped working one day. So I call GE for service. The soonest they can get someone in is 2 weeks. SO, forget Thanksgiving!! Anyway, 2 weeks goes by and the guy comes and he can't fix it. He will order a part and I will get it and then I can schedule ANOTHER service call. The only "TIME SLOT" in my area is, um, between 8am and 5pm, super. So, another entire day wasted waiting for GE service for a new stove that shouldn't be broken.

I have been trying to get my dishwasher fixed for over 2 months now. I have had it less than 6 months. GE have rescheduled the appt several times. Finally got a service person here and he was to order the part. Could not reach him for over 2 weeks to see if he had the part to get an appt to have part installed. GE ended up calling the 3rd party person to see what was the problem. The 3rd party service person picked the date he could come to install the part. 1 pm to 5 pm was my time slot. He did not show up after calling at 3:30 and saying he would be late. Would arrive about 5 or 5:30. My husband Sat at home from 1:30 waiting on him; Waste of my husband's time.

Sept. 21, 2016 I had a GE serviceman come to repair my out of warranty GE microwave. The problem was that the platter would not rotate and the cooling fan would not run although it would heat. The service man did no diagnosis other than to observe the problem I just described. He immediately said "you need a new platter motor and a new fan motor" that he would have to order. The cost would be approx. $350. I questioned his diagnosis and said the probability of both motors going bad at the same time was hard to believe. His response was "they aren't running are they?"

We were delivered a new GE washing machine from a local appliance company. Upon first use, the machine quit mid-cycle and would not work. The appliance installers came the next day, said it looked like a "faulty machine" and told us because it was now under GE warranty, we would have to go through GE Service Repairs for a fix. GE could not send anyone out until a week later. Four hour appointment windows - worse than the cable company in this day and age. When GE service finally came out, they could not fix the problem and had to order parts... on a brand new machine. Could not come back again for several days. Parts were delivered to our home and GE service came out again. Replaced both parts and declared everything to be working. "Passed all my tests!" he said. The machine stalled again on the very first use.