GE Service Contracts Reviews

They gave us another service window on Friday afternoon but I explained a 4 hour window wouldn't work but 2-4 would. The service guy called my husband at 1:15 to say we were next in line and my husband explained I would be home by 2:00 pm as we discussed. The service guy called at 1:45 to tell my husband he was leaving the house and had been waiting for 15 minutes and couldn't wait any longer. I called the guy immediately and told him I was on the way and would be there by 2:00 as promised. He said they don't have 2 hour windows and I said that was what the other service guy promised would work just fine.

I called every GE service number I could find, they were all automatic and no way to connect to a human. I finally got one phone number and someone answered and said I would need to be connected to Consumer Services. I have been on hold for 1 hour and 15 minutes. I have never been more furious in all my life. I took 3 hours of my vacation time to be at home and now they tell my husband the next available service call is over a week from now. UNACCEPTABLE.

SHAME ON YOU GE. SHAME on you. My husband spent 4 hours at home and you didn't fix it. Your service man hung up on me and left the house before he should have. I have been on hold for close to 1 hour and a half and no one has picked up one time to tell me sorry or what can we do to help. SHAME ON YOU! I will never ever buy a GE appliance again. I cannot go through this pain and misery to get something fixed that should have never been broken to begin with. $10,000 worth of brand new appliances and this is how they treat a VERY GOOD customer. I have never been more upset. I want my time, energy and vacation hours back.

These people will do everything they can to get you fed up and frustrate you to the point where you will want to just call a repair company and pay to have your junk fixed. I truly think they get incentives with the more people they turn away, to where GE is not paying to warranty their crap. So here, in less than a year, my machine is broken again. And here I go again battling the "customer service" department. Companies like this, that have gotten as big as GE need to become EXPOSED. But sadly, too many things are like this these days and all we are left with to fight is to leave these measly bad reviews. Well, as long as one person reads this and stays clear, I guess it helps.

I've never been more misled with a bait and switch in my life and trusted GE to do right by my family. I called a local repair company and will have the microwave fixed for $260.00 and they give you a two hour window for arrival and a warranty. Use your local peeps and support small businesses who care for their customers. Don't use GE service repair. They will rip you off and not even care!!! Never GE!!!

In response, the repairman laughed, and said "in your dreams." He then walked out the door laughing. The worst part of it all is that GE sided with the repairman when we called them back regarding the matter. The lady over the phone said that the repairman claimed that my mom had actually called another repair company that ended up breaking the stove plate before he arrived the second time. He even provided an actual name of a real repair company!

We of course never called another company. We tried to explain to the lady that we never called another company but she didn't believe us. She said that since we called another company that it voids the warranty and that she is closing the case. My family really doesn't know what to do at this point. The repairman was so aggressive that my mom is afraid he will come back to harm her if we continue trying to report him. We expected much more from GE since their service calls are so much more expensive than other companies.

Original Review: Aug. 12, 2016

Purchased a new stove from Sears Outlet store in December 2015. It is now July 2016 and I am waiting for the repairs on my second service call to be completed. First service call was regarding the glass on the oven door. It shattered during cooking. This repair took approx. two months to complete. I was unable to use the oven for this time. The second service call was regarding the fact that the oven did not hold the temperature, therefore the cooking of food was nearly impossible. This has been a two month affair as well, with the service still not complete. Also have been unable to efficiently use my oven for cooking during this time.

The repair company only comes to my city once a week and usually gives me a call in the morning and an approximate time he will be around. Turns out, I have a job, a family and a life, so therefore this one day a week does not always work out. (The repair company is based in a city 15 minutes down the road so I am not in an extremely rural area).

My calls to GE Service company (Mabe) have been less than productive, however my concerns were graciously noted in my file. I have repeatedly requested a new stove as this one appears to be a lemon. This idea was not entertained at all. Also, Sears is not concerned it sold a defective appliance to a consumer. This was an expensive electric range and I am obviously very frustrated with the inconvenience this unsatisfactory oven has caused myself and my family. My cheap 400 oven worked a heck of a lot better than this GE one. I will not be recommending or purchasing a GE appliance of any sort ever again. Service and quality has much room for improvement.

To make the issue more interesting, I have paperwork showing I paid for the warranty but when I called the phone several days ago to see where my parts were, I was told I don't have an extended warranty based upon their records. I was told to go to the Sears store where I made the purchases and they can print me the paperwork they need. The Sears store I purchased this appliance from is now closed. Since the warranty is over in 2017, I am going to attempt to return the parts and wait for the appliance to break and then replace it. No appliances will be purchased from Sears again nor will I get any extended warranties. I have read many times, it is better to establish a fund for such things. I will now be following this advice.

Please do not trust the technicians provided by GE support. Go with someone you know and trust. They have caused us to miss several days of work for repairs. The technician came back several times claiming that we needed more parts. Finally, his manager came out with him to our home. He ending up irreversibly damaging our range that day. THESE ARE EXPENSIVE APPLIANCES. YOUR TECHNICIANS MUST BE COMPETENT. There were more issues when they came out to the install... more days of missed work. The processes that are in place are a mess. I won't waste any more time talking about this company.

So two weeks went by and we haven’t heard anything from GE. My wife and I then called GE to check the status. We were told by the operator that our initial ticket has been closed as resolved. We were shock, to know that the issue status had been resolved. We were left with a bent metal plate and a refrigerator that still made unusual noises. The operator recommended that we submit another issue ticket. We agreed. For the next week the refrigerator continued to make unusual noises. On the second visit the same two repairmen visited my home. Once the repairmen arrived they asked my wife and me if we had received the new metal plate. Supposedly, GE mail ordered our replacement metal plate. No one ever told us that the replacement part was being mailed to our house. The repairmen made a call to their facility and were told that the part was never ordered.

Before the repairmen decided to quickly leave let them hear the noise from a recorder. The repairmen then decided that the metal plate was not the issue and that we needed a new compressor. The repairmen left again but ensured us that they will order the compressor to arrive soon and they will call to schedule our availability to install it. After a few days we received a call from the repairman scheduling a day and time that we can be home. We agreed. On the day of the installment the repairmen arrived asking if we again received the new compressor. It had not been delivered to the house. Once again the repairmen had to communicate with their management to check the status of the device.

The delivery driver stated that security would not allow him entrance into my (gated) community. I found this hard to believe since construction trucks and other delivery trucks are always allowed access into the community since it is a new development. The delivery driver agreed to deliver the compressor by COB. Before leaving my home without installing the new compressor the repairman stated requested that we call him once the compressor arrives so that he can install it. But he warned us that if the compressor isn’t delivered today that he will not be able to install it for at least two weeks since he will be going on vacation. Once the delivery was made later that evening we called the repairman. They agreed to come to install the compressor as promised. After 1 hour at the home the repairmen successfully installed the compressor. HELLELUJAH!!!

Two days later we received a telephone GE survey on our service. My wife gave the repairmen a great survey. The very next day (Friday) is where the horror began. We notice the next morning (Friday) that our water dispenser from the refrigerator was leaking. The refrigerator was now not cooling properly. We called GE to report the issue and were told by the operator that the next available appointment was the following Tuesday. This was four days later. Over the weekend my wife and I watched our food spoil. Oh did I mention that my wife is pregnant. This required us to eat out all weekend. Monday morning the kitchen started to reek of spoiled food.

While I was at work my wife began to take evidence photos of the food that we lost as well as begin to trash lost items. She also took time to call GE Food Spoilage department and explained our situation. She was told that GE is only liable for $100 per appliance over the life of the contract under the covered failure of the refrigerator or freezer. I think this policy is garbage. We surely had more than $100 worth of food in our refrigerator. Oh did I tell you that my wife is pregnant! $100 worth of food wouldn't last but a few days. My problem with GE is that our refrigerator was cooling perfectly prior to THEIR REPAIRMEN working on it. Why should we be liable for spoiled food due to their repairman incompetence?

I asked, "If it turns out that the oven wasn't installed properly, may I pay to have it installed properly?" She informed me "NO, GE does not have installers but rather only technicians that may repair GE products." So if the repair technician is not trained or certified to install the product, how can he make a determination that the product was installed improperly. This is a loophole that GE uses to get out of liability. Look, my wife and I spent 500,000 on a new custom home. I wasn't trying to save 200 on the installation of a 3500 dollar GE product but rather following the advice of my builder who has trained professionals who install appliances. Stay away from GE appliances. I should have read these reviews before making the final decision to purchase a GE product. I made my decision based on Consumer Reports ratings and other websites ratings. BIG MISTAKE!!!

I still don't know why it would be based on the house closing date and not the date of purchase. They seemed to be confused and even when I spoke to a manager they didn't care about my concerns or have better explanations. When I went through these complaints the manager (Bobbi)'s response was given in a dismissive tone and said "Well is there anything else that I can help you with today?" They still expected me to schedule the service with them, but they will never get any more business from me. I will add that my refrigerator may indeed be outside of their 1-year warranty, but if so, only by a week or two at the most, and more importantly they have completely arbitrary rules about when the 1-year warranty starts and ends.

SO buyer beware! If you want to try your luck, buy the GE product. If it works well, good for you. If appliances start having problems on and off, then good luck. My warranty for the cooktop is about to expire. Will buy another brand when time comes. Will never want to throw my money away to a company that doesn't take care of their customers and bad after-purchase services. I wish I have read the reviews before the purchase.

I mean I rather just go out pay more money and burn the microwave down rather than to deal with them. Although, in the near future, I know what brand name I won't be buying when I get married!!! Please everyone, do yourselves a favor, spare your headache, learn from our mistakes and don't buy GE appliances!!! I have just about enough nerve to write a complaint to their company!!! An actual formal letter!!! Why should I have to pay out of pocket when they couldn't fix the same problems???

Then the kicker was when the guy did show up. He didn't leave me a bulb when he supposedly fixed the refrig. He also did not resolve my washer issues. The manager of the 3rd party repair shop told me "lady it's a 40 watt bulb. Go buy your own." My point is I still had no lights because they were a cheap outfit and I had to call LOWE'S and get GE to come out to fix all the mistakes the 3rd party repair company made and didn't fix properly to begin with! I am not pleased with the quality of the GE appliances but the GE techs did great work and in a timely fashion. Don't let the 3rd party repair shops touch your appliances.

I was contacted by the retailer a couple of weeks later informing me that the replacement oven had arrived but when the carton was opened, the oven was damaged. Again another order was placed. I once again was contacted by the retailer, they requested that I come to the store to inspect the oven which I did. The unit was installed on a Tuesday. One day later we noticed that the clock had lost time, we reset the time and the next day it was 40 minutes slower than the actual time. GE was contacted and after a rather contentious conversation where the representative hung up on me, I made an appointment for a repairman using the auto feature. The repairman has just departed, the oven needs a NEW CLOCK!!! Image a brand new oven needs a new clock, just like the first oven needed a new fan assembly.

After this experience I will NEVER purchase any GE product again. Why GE would hesitate on replacing the oven in the first place left me very dissatisfied with them. These ovens are not cheap, much research was done before we purchased them. The only satisfaction I got out this situation was that the retailer, HOME DEPOT took the lead in getting this resolved.

I informed her that I was looking at the warranty and that it said the ECB was covered for five years. Only then did she get from me the model and serial number of our dishwasher. After some time on hold, she came back online and said that the part would be covered but that I would have to pay for a service visit ($99) and the labor to replace the part. We scheduled a service appointment.

The day of the service appointment arrives and the technician immediately says the service visit charge will be $145 instead of the quoted price of $99. He also tells me that he "looked it up on the internet" and that the ECB is not under warranty. I told him that I have a warranty that says it is and that I've already been through all this with the main office but he's not willing to listen to any of it. I asked him to call the main office because they have already verified that it is under warranty which was when he stormed out of the house and left without a word. Any dishwasher that won't last 3 years and is backed up by a fictional warranty that the company won't honor is not worth your hard earned money at any price. It should receive negative stars.

To tell you the truth we did have a problem with the one repair person but honestly he treated us unfairly as well. And now they are "playing" with us. As strange as this seems, they made a second appointment and made us have to wait close to two weeks as our freezer leaked on our floor, made us empty and freezer and then called us day of service to tell us they were not coming. No apology, no solutions. They treated us unfairly. I talked to a supervisor in North Dakota, employee ** and was told that she was the "end of the road" and no supervisor would call me back. Please do not buy any GE products. The customer service department is cold and uncaring. Many of us consumers are left with appliances that do not work. And if you get placed on their internal list - do not service - you have no rights.

I just want GE to know there is always two sides to every story and I just wanted someone to listen to mine. We were unfairly profiled, and I wanted someone to address our situation fairly.They basically told me to go pound sand and the "supervisor" did it in a way that deeply hurt my feelings. They made us feel like outcasts. Like we had done something so terrible in 2011 and we are not worthy of being services. I just have to say - that is not the case. And now I know what it feels like to be unfairly profiled by a system that treats you like you are less than others. This situation has been eye opening experience for me and my family. Please reconsider using GE brand. The organizational culture is not good and the customer service department is the worst I have every dealt with.

On the morning of alleged repair appt I call GE to get an idea of when repair person is coming and they give me the number of the local repair shop. When I call the repair shop... surprise surprise he had never heard from GE regarding my repair appt and says that this happens all the time with customers of GE. However he will come in two days.

When I call back to GE to complain I am put on hold for at least five minutes. When I finally speak to the "Consumer Advocate" he gives me generic responses and never says sorry. When I recommend that they change their process of scheduling repairs he states that there is nothing wrong with their process and that the repair shop should read their emails. Well after hanging up with him and recommending they all be fired I get a call from the repair shop and suddenly he has gotten an email which is difficult to use. I wanted to buy GE because it is made in the USA (allegedly). Their customer service is useless and rude and their appliances are CRAP. Next time I will buy something cheaper made in China. Shame on you GE. Your employees are substandard and don't give a **!!!

Owners manuals give directions for just about everything, but GE missed this direction which caused a direct failure of the $99 part. I wasn't asking for a repairman to replace it - I can do that. I was only asking for the part to be delivered at no charge due to their negligence. The supervisor/manager stood behind his employee's offer to discount the part. This is unfortunate for everyone. I have been a loyal GE buyer of their appliances in the past, but this lack of customer support will change that. I will not buy another GE appliance again. Be warned and be aware of the service behind the product - GE did a poor job of handling this.

Finally, he removed the front panel, looked around with a flashlight and put the panel back in place. That took all of about two minutes. He might have been at our house for ten total minutes. He said he would put the order in for the parts and told us that the entire inside of the machine would have to be rebuilt. He also said the parts would come directly to our house and we would have to call to reschedule another Tech to fix the unit. Then he was gone. It just seemed to me that he had better things to do than his actual job.

So three days later, my wife called the service people again and they had no idea of what she was talking about. Thank goodness my wife has a better demeanor than me when dealing with these types of issues. They finally were able to get to the bottom of all it and found the order. The thing was, that the tub and other random parts were on back order and were not expected in for six to eight weeks. So, up the chain my wife went, supervisor and then that supervisor's supervisor, etc. etc. Ten days later, all the parts showed up on my doorstep. We rescheduled another service call for a Tech. Having a 16 week old baby just screams laundry must be done.

Jump forward to today, 10/29/15. I left work early today taking 6.5 hours of vacation time to meet the window that was provided between 1-5 pm. I got home at 12:50, that's right time to spare. I was ready for a Tech, a working unit, fresh baby clothes and a happy wife. 2:00 rolled around and no Tech, no call. Then 3:00 rolled around and no Tech, no call. So naturally I'm worried at this point, because this seems to me like a decent size job that's going to take a few hours. So I texted my wife and she called. The service person on the other end of the phone who does the scheduling for our area, said that the Tech would be calling to let us know of his estimated arrival time. 4:00 rolled around and no Tech, no call.

At this point, I had no hope of anyone showing up and was starting to feel pretty heated. While my wife was on her way home from work, she called GE. This time they just gave her the runaround and she was told that when the Tech realized what the job entailed, he knew he wouldn't make it out to fix our unit today. Funny thing is, that the Tech who was scheduled to come out and fix the unit was the very same exact Tech that diagnosed (supposedly) our problem. (Tr*nt).

So, no Tech, no phone call from anyone, no working unit, no fresh baby clothes and no happy wife. I had to eat six and half hours of vacation time and now my wife will have to miss half a day of work tomorrow. And we were told we wouldn't be compensated for our time. I didn't buy this unit. It was here when we moved in. But let me tell you after the past few weeks, I will never buy a GE appliance. I will bash their service to everyone I can, in person and on social media. Thanks GE for your caring and your Professional Service Technicians who really go out of their way to make theirs and your customers happy.

Not only did the serviceman not come on the early side of the 8-12 appointment, at about 11 am, "dispatch" called me and told me the serviceman was sick and they wouldn't be coming at all. I took off work and waited 3 hours to receive this call. They told me they could only schedule another appointment (again, within a 4 hour window). I don't have time to take work off again and wait around for someone to possibly not show up again so I called GE and asked a full refund given the issues above - they would only refund me $125 of the $225. I will use someone cheaper and more reliable next time.

Ok that's the first item. Now on to the GE Cafe series dishwasher that leaked all over my kitchen. It came with a factory defect, called up Home Depot. Their response "Call GE." So I did. Waited another week. Had to be there for the service repair tech, he told us it was a factory defect. It would take about ten days for the parts but advised us it would be better to take it back. So I did. Another week has gone by. Have you had to hand wash dishes for three weeks lately? The new dishwasher is installed and is working and isn't a GE. Had to change brands to get a good one - a KitchenAid. So this is really about both Home Depot and GE.

When another call was placed the next day, we were then told that it was to be scheduled as a AM appointment, which also did not happen. I was contacted by the Service Technician, and told that we were to be his last appointment of the day, and he did not receive any specific instructions regarding this service call. A total of six calls have been placed with Service Scheduling, Customer Relations, and the Monogram division, all to no avail. It appears that they hold little to no regard for a major account, and do not appreciate the business we have given them over the years.

The not so good news: I have needed a refrigerator repair for non-cooling and a microwave repair for inability reduce power level both within 6 months of purchase. Good news: Both were under warranty. The GE appliance repair appointment telephone system is cumbersome. It is completely automated. When I did need a human it was difficult but not impossible to find the right phone number, at which point a very good customer service rep helped me. Perhaps my expectations seem low.

However, I previously had an electronic control panel failure on a Whirlpool range that took 11 weeks to get repaired. That $1500 range was replaced at 5 years. I have had problems with a not too old Frigidaire dishwasher and a bad service experience. I do appreciate the fact that both GE technicians (refrigerator and microwave) were competent and that the appliances permit electronic diagnostics to find the failure. I also like the fact that they (being GE employees) and only service GE. My previous repairs were with third party repairmen who did not know the products well.

GE contacted us and said that he felt he was in a "dangerous situation" and GE would not be sending any further repairmen to fix the DW. Huh? I state the truth in a matter-of-fact tone, not raising my voice, not threatening, with my wife sitting there, and he's in danger? I'm an average 65 yr old and he's maybe 40. He did not want to be there to fix a DW that he could not figure out, so he made up an excuse, and GE backed him up. Watch out for GE. In my opinion, they not only make TERRIBLE appliances, they have unprofessional servicemen also.

I was told by the service agent that if AC was not fixable it will be replaced by PC Richards since I had extended warranty. The GE repairman did not give his card or any paperwork and just walked away. I asked the number to follow up and he said he had no idea. I will never recommend GE products or PC Richards. Please buy appliances from any other store.

When Tuesday at 12 PM came around there was still no sign of the mythical repairman. I then called GE and was told that the appointment was cancelled. When I asked why I was told they were unable to explain why it had been cancelled. Finally, after some back and forth, I was informed the repairman said he came to my home but nobody was there. Neither my girlfriend nor I had any missed calls. Furthermore, we live in a building with a doorman, so the only way he could get to my apartment would be to receive permission from the front desk, which has to call one of us to be let up. After some more arguing and imploring the representative to have someone come that day (since they had now missed TWO consecutive appointments), I was told this was impossible and the standing water in my washing machine would have to wait another day for the mythical GE repairman to come.

I was told that even if it was "one day over the 30 day warranty, they would not cover the cost of the part or the service." Does that seem ridiculous to anyone else? The seal I replaced had worked for 12 years, I only replaced it because it was rotting and unsightly. Why should I have to pay for another seal and installation when it's clearly a bad part or incorrectly installed?

After they leave, I look in the oven and notice wires now sticking out of the back of the oven and into where you put food. Also, the light still doesn't turn on when the door is opened. I call GE again to schedule repairs. The customer service representative was about the worst part of this whole thing. She was rude and apathetic. I kept getting, "We are sorry for the problem," which sounded more like a robot than a person. They refused to schedule a repair appointment immediately even though it was their fault. So in two weeks, they will come back out to try to "fix" the oven again. At the end of the call, the representative asked if I had any additional questions. I did. I asked one. She answered very rudely, and then asked if that was it. I asked another question. She answered that question, and before I could say anything else, she hung up on me. We will see if the third time is the charm on fixing this thing.

GE has rescheduled service for a repair for Dec 01, 2014. In the mean time the condition of a new refrigerator is getting critical and not that cold now. Our food may now spoil but they don't care about that either. We will contact Electric insurance at 1888 456 7445 to make a claim for damage to new flooring and loss of our food. This is by far a substandard company who will take your hard earned money but doesn't want to listen to you. Oh on top of it all, my refrigerator is a "Special Order" so just maybe we will have one before Christmas....this is a " LEMON" -- anybody can tell you this! GE, shame on you!!!

When the repairmen came to fix it, not only could they not repair it, they suggested I should pay full price for a new washer and dryer and offered no refund for the replacements parts. GE tried to convince me they were truly sorry for the ordeal by giving me a direct line for a customer service rep to help expedite the resolution of the issue and so I wouldn't have to wait on the phone for help. Of course, every single time I called, that rep was nowhere to be found. In fact, they said "they didn't recognize her name." Truly shady.

So ok, fine I thought. I had no choice. My product, which again was only two years old, is past warranty. What can I do? Not only did I buy yet another washer and dryer from GE but to my complete and utter disbelief, the hose on the product was broken upon arrival. After yet another call to their atrocious customer service line, they said I would have to wait even longer now for the replacement hose. No reimbursements. Absolutely no sympathy. Nothing. Through the whole ordeal, I've had to take off numerous days from work to try and get this issue resolved.

After the most recent incident, the repairmen called me on the afternoon they were suppose to arrive to tell me they couldn't come and repair the unit because they needed to reorder the hose. God awful communication and pitiful regard for people's time. It's been pretty incredible to witness just how poorly a company can treat a loyal customer. And not to mention a customer who was convinced to come back to and use their shoddy products again. I guess you could say shame on me, but truly, SHAME ON YOU GE. I will never use this company's faulty products again and I will make sure everyone I know never has to deal with their poorly designed products and their lousy customer service team.

I called June 12-2014. Was told by Andrew that they send the report (for the stove) to Assurant Sol. and they will contact me. No contact. Then I called Assurant Solution June 16-2014, and was told that the report is in and that the StoveTop was changed. "What?" I said, "It wasn't even touched-- just looked with the flashlight, much less changed." When I requested for another repair company, was told that I have to use the same one. This A&D Appliances Repair Co. from NJ is not a honest one and not reliable. How can they falsely claimed and probably got paid for the part (stovetop) and not change it. But The Assurant Solution is not doing their job either. They are suppose to take people's complaints seriously and follow-up and make the company do what they are paid for. The GE is paying them to do their job. Right, not just making appointment and paying the claims not knowing if the job was done or not. This is Consumer's Rip-Off .

The unit is 9 years old & has been a thorn in our sides since the very beginning, starting out with the inability to keep up with the defrosting task. The service tech said that the module to do that set task wasn't adequate for the unit & put either a larger one, or put in two of them in place? That was a few years ago. The ice maker wouldn't work properly, in that it would continue to make ice, without shutting off. It wouldn't dispense whole ice cubes, so I opted to fetch the cubes out of the ice container directly. The dispenser bezel was damaged, & I never pointed it out until the last repair, where they shipped us one to snap in the place of the broken one. The ice auger that relays the cubes to the container was broke, but again, the company shipped us one to put in on a later date.

The doors close as such, to where they rub each other, damaging the gasket seal. The seal is damaged, but have yet to point out that issue, due to the other pending issues. The light cover in the unit isn't a good design & has been consumed by the bulb and that is discolored & partially melted. After all of this & all the warranty service contracts we've had for this unit for years, the company is going to go ahead & sink close to $1,000 into parts & labor, due to company decision, making our family's life miserable because of a faulty product. GE Assurant decides it is better for them to replace these following issues:

Fresh food side gasket

On a troublesome unit, rather than offer a depreciation credit rebate, for having participated in their service contract scheme. IMO, I find this service response unacceptable & if I had medications that needed refrigeration, as in the past, I would be in a troublesome position. I think 2-3 days is reasonable & in the service contracts that I have had with other appliances, those issues were addressed much faster, including weekends. GE Assurant does not work weekends! Those other appliances are not GE & our next refrigerator will no longer be neither.

So this is the 3rd time we need this timer replaced. Yesterday I found out I had to call the Philippines to get service. Last night, 5/7, I was on the phone LITERALLY for 2 hours waiting only to hang up in disgust. I had paid 300 bucks for an extended warranty and Home Depot kicked our contract to a company called ASSURANCE, who should immediately change their name. They outsourced their call center to people who cannot speak or understand the English Language. I had to repeat my name, my address and my phone number more than 3 times; aggravation and angry became something I was getting used to speaking to them. Then, I waited LITERALLY 1 HOUR for the call representative to call me back. I hung up. It's a 24/7 line of people who should not be receiving American calls. They are for ** and I am against them but talking to them is harder than anything and aggravating. I asked for a supervisor and was called SIR and my requests were totally ignored.

Having written that; the good news is that I called GE in Fairfield, CT and got a guy named GARY in the Chairman's office (203)-373-2211 and he arranged for an appointment for me for Thursday, 5/15 at 11 am. Then I called Home Depot in Atlanta (main office) to complain about Assurance and this is what they told me. Because they got so many phone calls from consumers frustrated with the Assurance Call Center, they switched carriers to NEW CORP which is in America But unfortunately I am under Assurance until my extended contract is up in 2016. If I am still in this house, I will call Home Depot for another extended warranty with New Corp however if anyone is still with Assurance - call HOME DEPOT IN ATLANTA and ask for CUSTOMER SERVICE - 1-800-654-0688. I spoke with a woman named LIZ and she gave me her direct extension but you can call anyone at that number and explain your problem and they will help you get an appointment with Assurance.

Believe me, I was very frustrated until I went this route. It's worth the trip although I never want to speak to any more outsourced call center people again. While I feel sorry that they have to work like that, 24/7, not understanding what they are doing and reading off a script, I paid good money for this extended contract and want service when it's needed. Call Home Depot in Atlanta - they will help you.

I called again and after being transferred from one agent to the other for over two and half hours, they hooked me up with the company they use for repairs called Jimmy's Repair. They explained to me that they cannot fix my refrigerator since they still don't have the part, which means I will have to continue to wait until 3/10. When I tried explaining to them that I have hard time believing that in this day and age it should take over a week to get a part, the rep at Jimmy's repair got very upset at me, and threatened to bang the phone down on me and so he did.

I called back Assurant and asked them to please understand that I am without a refrigerator for 9 days including one day that I lost because their computers were down. For me to be 9 days without a refrigerator, while I am paying for a full year of insurance is totally unfair and unacceptable. I also explained to Jimmy's Repair that they are only a half hour away from house, and asked them to please come down to take a look what they can do for me. All they were able to say was "sorry there is nothing we can help."

In the meantime 11 days have passed and I am still without a refrigerator! This resulted in lots of lost money in spoiled food and this is all after I've been paying for insurance for a full year. I would therefore appreciate if there is anything that can be done so that the two companies Assurant and Jimmy's Repair join together to provide the service due to me as their customer.

She told me that in order to get emergency repair service sooner, she would have to contact her supervisor. I waited on hold for 15 minutes, then was summarily disconnected. No call back, no nothing. I called back only to have a rather blase operator tell me that I might get a phone call today scheduling emergency service. Or I may not. Very helpful. If I could afford a new machine, I would do so today. Anything but a GE.

This is a rental property and by law we needed to get it fixed ASAP (young mother, two kids). Our fix was to take our stove from our house to the rental property and hopefully GE repair will fix the broken stove at our residence. I wanted a full refund and would get a better repair company to fix but was told I could not be refunded the "service call" portion of the expense. I am stuck with this loser organization until I get my stove fixed!

So I was told to give the freezer 2-3 days to freeze again and put a fan on the floor in front of the unit too. I did this and 3 days later, the entire unit DIED. Shut off completely and stunk to high Heaven! So now I had to throw out all of the food in the fridge too! This happened on a Saturday & no one answered the phone when I called. They are closed Sundays & Monday happened to be a holiday. So I finally get a Customer Service Rep on the phone Tues. morning who says she would be pissed off too if it happened to her. I explained to her that the technician said if the cleaning did not work, the compressor had to be replaced. I then told her I wanted the tech to come out to my house WITH the new compressor and replace it - I repeated twice that I do NOT want a tech to come out & tinker with it or attempt to clean or "fix" it. I want the failed part replaced. Period.

So I wait several more days & a tech comes out, no compressor, no notes on what is going on with my unit - nothing. He walked in asking, "So, your fridge isn't working properly?" Really??? Are you kidding me? So he confirms that it's not working (thanks, I KNEW my unit wasn't working!) and says he would have had a compressor with him if someone would have told him the problem. Nice. So he says he will order the part & it MIGHT come in by Tuesday of the following week. Great. In the meantime, I borrowed a mini fridge and have a cooler with ice in my living room. Monday comes and the tech calls to ask if the new compressor was delivered yet. No, not yet. Then he calls back & says if he can find a compressor, he will come over that day to replace it for me! YAY!

He calls back again - he found a compressor! So I arrange for someone to pick my kids up from school for me. The other compressor is delivered by FedEx; the tech and some other guy shows up - they have the wrong compressor. And the delivered compressor is the wrong one too. The tech who ordered it ordered the wrong one and the other tech only looked at the part number of the incorrectly ordered one when he grabbed one instead of checking what compressor is actually needed for my fridge. So they have to order another one & come back again. Again, I need to rearrange job interviews I have scheduled and get someone to pick my kids up from school (for the 4th time).

I have thrown out close to $250.00 in spoiled food. I have purchased over $200.00 worth of replacement food, have been living out of a mini fridge & cooler - and not even a simple apology from GE or Assurant! They don't care! GE offered me $50.00 to shut me up and go away after I posted my issue on their Facebook page - they also deleted my posting and blocked me from posting or commenting! How insulting! I am furious. I want to be made whole again for all of the money I've spent on food & thrown in the trash. I'm not even talking about the hours & hours & hours sitting around for their 5-hour service call windows, arranging alternative transportation for 3 kids, etc.

I am a single mother on unemployment and have spent more than 75% of my monthly unemployment benefits on food because of this. My fridge/freezer has been dead for almost a month now. What a crock. I will NEVER buy another GE appliance ever again & I am gearing up to blast every social media site about this and contact the BBB! GE should have offered to "make me whole" again, fix my fridge & I would have lived with it. What horrible service!

I had called GE a lot and they serviced my washer using trial and error. This year Assurant sent a tech from A&E to fix the problem by changing the pump. The pump did not fix the problem but added another problem because then 36 ounces of water stayed in the pump drain so I called again. In May I called for service again to remove the water in the pump drain and the washing for more than 2 hours was still a problem but instead of the tech fixing the problems, he made the matters worse by testing the spin with clothes inside. These were clothes he asked me to give him to test. Then he said, "Oh! I should have not tested it with water in it." He said I have to wait another week because he said the machine needed an inverter. The inverter and Tim, the tech, came in after a week. This Tim tested the machine and miraculously spun with the correct RPM without clothes in it. Tim was going to take the inverter but I told him not to take it. He could take it after he tried the machine with clothes. Tim refused to try to load some clothes and put it on rinse and spin for 15 minutes to see if it will do it. He would not stay a minute more to see so when I did it, the machine did not spin at all.

I called again and another guy came in to look at it. He tried it with clothes and the machine did not work so he put in the inverter that Tim ordered. He tried again to see if it will work with new inverter and it did not. He went to his truck to see if he has another part that he can try and he was lucky he has a new mother board. He put in the mother board and tried but the machine failed. He ordered the control panel and came back in another week.

With the new control panel, the machine spun. I told him how about the water in the pump drain and he said it was normal. At that time he spoke about his sister who has a front loader that smells. I told him mine did not smell. Well, it did not smell because there was not a lot of water in the pump drain until the new pump was installed which did not make the original problem go away and added a lot of water to the pump drain. Since the washer was spinning and the machine kept going without stopping when he tried, I said okay.

Wow! I did not realize it was a lot of work to take the water out from the pump drain every time I wash. When I wash, I make sure there is no water in the drain to mix with new water that would make the clothes smelly. I always wash with white first, then light colored clothes and the black last. This way I would only remove the water once or twice.

Tech Dave came last week because I called for service and he did not do anything to the machine. He again explained to me that these machines keep a lot of water in the drain pump. I told him that was not there before but he insisted. I did not want to argue so I said okay. Today 8/30/13, I called Assurant Advantage and spoke with a higher level personnel named Jeff and he said he would get A&E to look at it again and hopefully they will be able to fix the problem. Another service is scheduled in Sept. Hopefully the tech would not tell me there is nothing wrong with the machine.

My point is that GE and A&E use trial and error to fix my washer and some techs, if they could not fix it, would just say there is nothing wrong with the machine. Anyway, I am looking for somebody who can help me help GE and Assurant realize that their service sucks and there is nobody who you could really turn to for help. I think they are just waiting for the insurance to expire and then they don't have to do anything. I am sad that I shelled out around $1400 for a piece of junk.

I took that Monday off so I could be home for the technician (gave me a 5-hr window), but they called at 10am to tell me the technician called in sick so they rescheduled for that Friday, 7/5/2013. Friday, the technician showed up. He immediately determined the problem was the shaft broke off the drum so the drum needs to be replaced. He already knew this part has been back ordered for months and warned me of that. He tried to talk to the people at Assurant and explain about the back-ordered part but he was getting nowhere and he was irritated... He told me I would have to deal with them and he left me their phone number and the parts number.

I called customer service and the person I spoke to fed me BS and said they would look for the part, but they wouldn't make me wait longer than a week. He also said he would call me back in a week, and if they couldn't locate the part they would start the process to replace my washer. A week later Friday 7/12/2013, there was no call, so I waited until the following Monday to call them back.

Monday 7/15/2013: I called Customer Service back and explained the whole situation. After being put on hold for 15 minutes, the man came back and said the part will be in on 7/31/2013. I told him this was unacceptable and I could not and should not have to wait 2 1/2 weeks for this part. I told him I need my washing machine fixed, and if they can't repair it they should replace it. Silence on the phone, I said "Hello?" He said, "Yes, I'm still here." I asked to speak with a supervisor or someone that could help me. He forwarded me to Customer Relations. I spoke to Anne and explained the whole situation again and she put me on hold for about 20 minutes and finally came back and said she spoke with someone at GE parts (I don't even know who they are talking to when I'm on hold) and they said the part will be in on 8/7/13.

So another week was added on to my wait. I said this is unacceptable (again). Then she started talking all kinds of BS. I finally said, "You guys are supposed to replace my washer." Then she was surprised and said, "Oh you want it replaced?" YES I DO!! She asked me how much I paid for my washer, so I told her $800. Then she started looking at different models. I have no idea why because then she said they would give me a check for the amount I paid back in 2008, and I would just cash it and use it to replace my washer. Anne told me she put the request in and that I needed to call her back in 24 hours to get a status on it. She gave me the 800 number and her extension. I said "Fine, I will call you back tomorrow the same time" They always end with "Is there anything else I can help you with today? " What do you mean "else", that would imply that you actually helped me with something.

Tuesday 7/16/2013: I called Anne back. She answered but she said her system was down and she needed to reboot and asked me if I could call her back in an hour. Whatever, sure. I called her back an hour later and she put me on hold for 10 minutes, she came back and said the "people" who review the request for a check haven't updated the case yet, and I would have to call her back later on that day. Yup, of course sure, K, THANKS, BYE.

Wednesday 7/17/2013: I called Anne again several times, but her line kept going to voice mail. Finally I called her closer towards the end of the day, but the place was closed. Awesome!

Thursday 7/18/2013: I called Anne at 9:20 am and now we have a new case#. This is for requesting the replacement check. She said she still hasn't heard back from these "people" that need to approve the check. She told me to call back in a few hours. I called her back at 3:29 pm and she told me the "people" (Gina) said they want me to wait for the parts to come in. She then put me back on hold again to check something. She came back 10 minutes later and said the date has been moved out to 9/13/2013. At this point I'm just about to freak out!!! Why are these people wasting my time? It's bad enough that they have no intention of fixing, or replacing my washer, but I have kids and I don't have a washing machine... If I need to buy one, stop jerking me around and tell me I should just go buy one and deal with this garbage later. Anne tells me she's going to resubmit the request and add to the ticket that the date has now been moved out to 9/13/2013. Of course I will have to call back in 24 hours because it takes time for Gina to review the ticket again. Fine, I will call back tomorrow.

Friday 7/18/2013: I call at 11 am, but Anne only works until 10 am on Fridays. I tried to get a hold of another rep, but I ended up talking to someone in customer service, so after wasting 20 minutes with him, he told me that I need to speak with Customer Relations, and he would transfer me to them. I get on the phone with Customer Relations and the woman's name was Theresa. She was beyond useless. She tried telling me that I needed to talk to Anne but she was at lunch. I told her that Anne worked until 10 am on Fridays. Theresa then said there wasn't anything she could do and maybe if I waited until Monday and called back then it will get straightened out. I plan on purchasing a washing machine this weekend and I will have to deal with this next week. They work very hard at giving people the run-around and avoiding at all costs.

GE may be out of it legally but morally, they still have their reputation involved as far as I am concerned. You decide that for yourselves. Would any of you have signed up for these extended service contracts if you knew GE was not backing them? Read the clause that allows them to write off your covered equipment. Yup. They can take the initial value that only they have the right to determine and divide that by the number of years the item has been in your possession and give you that amount of money rather than repair or replace it. You have no say in the matter. None! While GE was in charge, that never happened and we have owned GE appliances for 20 years in three different homes. We're done with GE.

So, if you have been assuming you will get your item repaired or replaced and don't have to worry, you could be sadly mistaken. The older the covered item gets (don't be fooled by the fact your monthly coverage payment never increases), the more likely they will literally refuse to service it! Instead, you may get a take it or leave it offer like we got that was so ridiculous, you too will be writing to alert others to stay away from these contracts unless there is a clause for full replacement value in it. And, that is not going to happen. A consumer buys these agreements to have the assurance they will be repaired or replaced and not depreciated!

In addition, we have a microwave in which the door handle has snapped twice. We scheduled yet another repair to replace the microwave door. The technician never showed (I never left the house) and when I called to follow up, I was told he put a note in the system that he was at my house and no one was home. I told them that was not possible. I told them to reach out to the technician and they said they couldn't contact him. I asked for his name and they said they didn't know. When I pointed out that was not possible, the supervisor hung up on me. I will never buy another GE product so long as I live. They absolutely don't care about customer service.

After 2 weeks of constant telephone calls, I spoke to a consumer relations rep and faxed her a copy of the invoice. First, I was given the incorrect fax. Then my calls were not being returned. Then finally, I was able to fax over a copy of the invoice. I was assured that it was taken care of and I should not worry. Last night, I just received a notice from a collection agency requesting payment. I immediately contacted GE but my called was dropped. I have made several attempts to call back but I am again being forwarded to voice mail. I am fed up.

However, the fellow stated that it was made on 10/2006. Since I do not have a receipt, they would go by this date. Well, I was not at the warehouse on the date the product was made and I am certain they have records as to where it was shipped. The retail store should be able to tell them when it was sold, so my warranty should be upheld and my product repaired or replaced. I have made contact with their CEO (Mr. Immelt) to complain regarding this poor treatment of customers. I deem that GE has an obligation to make certain its products are not defective and to stand behind its warranty to its customers. There should be no games associated with customers making an effort to obtain services for their products. They know very well that customers do not purchase water heaters at the warehouse or on the exact date it was made.

As luck would have it, about a month later, the noise came back. I called GE back and they said to just call the repairman again and have him come and look at it. The repairman showed up and looked at the dryer and reported to me that the housing is somehow twisted which is causing the drum to rub against the housing. He claims it is not fixable and he also claims that he did not get paid by GE. So I called GE again and asked that they pay the repairman so that I wouldn't have to and they help me fix my problem.

The consumer relations person I spoke with said that they had, in fact, paid the service man and to schedule them to come again to look at the dryer while simultaneously speaking with one of their "experts" over the phone to confirm that the dryer is in fact "unrepairable." A call to the repairman revealed that they won't come here again if they're not going to get paid. Hence again, I called GE and spoke with a manager this time. She would not schedule a repair for me and insisted that I do it as they have no repairmen in the area. I said I tried but they won't come because GE won't pay them.

So here I am with a dryer still under a warranty that GE won't honor, that is apparently not going to last long because the drum is rubbing against the housing. GE refuses to just replace the dryer. I have been jumping through all of their hoops and have gotten no results. The warranty expires in March. What should I do next?

I never really heard a repairman say this after 10 minutes of troubleshooting. He said he would order several parts "because it has to be one of those parts." He told me the parts would be delivered to my house. I explained that I live in a neighborhood that has a problem with people stealing deliveries and could the parts be sent to my work where I receive all of my packages for this reason. He said he was "pretty sure" it would be mailed there but the usual practice was to mail it to the home where the repair needs to be done. I asked if he could please let me know if the package will indeed be mailed to my office. He said he would let me know. He never let me know. A week later the parts were luckily on my porch when I got home. Great. I called GE to schedule a new appointment. The technician told me they would be out "a day or two" after the parts arrived. The earliest appointment GE had was in two weeks. Great.

Two weeks later, the same tech came out. The parts that got delivered were incorrect. He had to reorder. One week later, new parts were delivered to my porch once again. Lovely. I made a new appointment with GE a week later. The night before the appointment, GE left me a message saying my appointment had been cancelled because there would not be a technician in my area. They told me my new appointment would be for Saturday from 8-5. No apology, no asking whether I would be able to be home for 9 hours that Saturday awaiting their technician. Needing my washer badly, I didn't complain about this rude, inconsiderate customer service tactic and took the Saturday appointment. Once again, missing work, this time, an entire day. While taking a shower, the technician called and left me a message saying he was lost and could not find my house.

Even though they have my address, which is very central and simple to find. He said I could call back and reschedule. He did not leave his cell number but gave the GE customer service line, which is apparently staffed with a cast of uncaring and rude operators. My caller ID said Restricted Number. I could not believe this. I called GE a full 4 minutes after their tech called. After waiting 25 minutes for a human to answer my call, the woman told me the call was still active and she would message the tech that I was home and to please call back for directions. This was at 3:00. She said he would definitely either be there or call within 2 hours because the call was still being shown as active in the system. He never showed up. I called back. The customer service rep gave me an address to email my complaint. I have never encountered customer service like this.

Having spent the bulk of my adult life working in customer service, I try to treat everyone like a human being. I have not been treated with an ounce of respect or consideration. I have contacted my local news' consumer protection reporter and posted this story on several prominent blogs. Please avoid GE at all costs. Their products and customer service are hideous.

My thoughts were, "You haven't even looked at it and you know it needs a part?" So again we waited and when 3 more weeks went by without a part delivered, we called again and got "Oh yeah, the part came here instead. I was waiting on you to call and make an appointment." What? So again we set up an appointment and Hurricane Isaac came through. They called and cancelled the appointment and rescheduled it for the following Friday. Thursday night we got a call from an automated operator telling us to be home between 8-5 and so on, so I took the day off of work to wait on this person to show up and wait and wait!

I called the 18009496417 number and was told we are an "active case" and there should be someone there shortly. It is now Wednesday without a single phone call. Nothing! So we are going out today to buy another cooktop, not GE, that will hopefully last longer than 6 years!

Long story short, I contacted GE and got the runaround from hell. The stove never got fixed and to top it off, they reported my non-payment of the service call to a debt collector. By the way, with the part, first service call, second service call and two hours min. labor, the repair would have come to a total of $892 which is nearly double the original price of the stove. I am truly grateful for the wonderful service of my propane provider, Absolute Propane of Lakeway, Texas. I'm sure they saved my life and home. They spent nearly two and one half hours of their time to locate and diagnose the problem at no charge. Also, the knobs on the cooktop very easily turn on if you happen to brush up against them even slightly.

Are they not supposed to by law have safety knobs that you have to push down to activate the gas? I am very glad me or my grandbabies didn't get blown to bits by this piece of **, unsafe GE hotpoint gas range. So for your lives and safety, do not, I repeat, do not buy GE products. Their service and products suck and are dangerous. Why are they allowed to conduct business in this manner? I thought we had consumer safety laws in this country. They don't apply to GE for some reason. I'm sincerely glad to still be alive.

This time he came in and said, I would need a new dishwasher, because it would be too expensive to fix it. This was before he even looked at it again. When I asked him to give me an estimate, he said it would cost $320. I asked for what and he said it needed a new control board (I have no idea if that would fix the problem or not, since the issue seemed to be that the dishwasher did not get enough water.)

When I asked him for a print out of the charges, he only came up with a cost of $282 and he told me this was a cheap dishwasher and not worth repairing. He implied that no one should buy this dishwasher because it was bound to need repairs. I hope you don't sell cheap products that are not worth purchasing and will need constant repairs. I am very disappointed in your service and comments about your products and have real doubts if I will ever buy anything from your company again. This is no way to run a business!

What happened to my account? They were supposed to straighten this out, and they paid for an outside company to repair my refrigerator, then again my dishwasher went in 2010. I have no contract. This is very upsetting. They straighten this out and fixed my dishwasher, but wanted a large payment to reactivate my contract again, because the money was used for the other months of nonpayment. What about the months of payment, when I had no contract? So here I am again, dishwasher broken, no contract, not fighting again, and cannot buy another product, because if I had a contract, they would give me a discount because of contract. Now, I am **, and need to buy another appliance, and 5 years of payments gone, and who knows from 2008 to 2010. I made payments and had no contract, but now they want more from me.

When the tech got here today 1-5-12, the charge ballooned to 190.00 for the call and labor. We called customer non-service and explained to them that I could have bought a new microwave for that cost and already have it up and running. The only recourse option they would give is to offer a rebate towards my purchase of a new GE microwave. After this experience and the microwave breaking multiple time, do they really think I want another one of their products? Also I may have to wait up to a month for my rebate and of course a manager was not available for me to talk to.

If they had simply agreed to have the tech take 10 minutes to swap the part, they would not have wasted an hour of his for driving and the 40 minutes we were on the phone with customer non-service. Thanks GE FU.

I was home from 12:30 on. I called 4:45 to see when he was coming. I was told he was running late, but would arrive. I called 5:15 and was told he would arrive after two more calls. At 5:23, serviceman called and said, "It's 5:30 and I am done for the day." He said he called several times and I must not have been home. (I received one short call at 3:15 from someone.) He said he would come 7:30 next morning. I was not going to be home after 7:45 and he said 7:30 or he was not coming. He had not shown up on the 15th and I could not be home the next day.

New appointment is Oct. 25th. Man said door sticking out was normal and I said it was not. Also there was a really horrible squeak. Man proceeded to get ready to leave. I told him he had to fix the squeak first. He said he had to get a tool from the truck but took off. I called customer service to tell them. Customer service apologized and said I would be compensated $100 for all the inconvenience and shabby treatment. A short while later, I called them again and a different person said there would be no $100 and she called to the man I originally spoke with and he denied this. PC Richards called another company, which sent a very courteous person who fixed the squeak.

GE should start a new leaf for 2012 as I have read all the other complaints about GE service and products.

Wed May 4 - they have still not called back. I call. They do not have a repair person but will not use mine. In the afternoon, they have a repair person for me. I call the repair person who had notified Service Advantage that they do not do water filters or water softeners. Thursday May 5, get permission to send my person who could have been there the prior Saturday. It is now Monday, May 9 and Service Protection Advantage has not contacted me about the repair or how to get reimbursed for paying my repair person.

Individual call takers appear to be in India. They have no authority to do anything except read a scripts and ask for your address and email. The individuals are nice but impotent. They have no sympathy for the situation or sense of urgency. Avoid Service Protection Advantage and GE Appliances.

A service technician finally came out and said that the part, the float switch, was not available and they would swap out my 2,000 dishwasher for a GE profile. Second big mistake. Discovered later that the error code on the fisher Paykal was because the waste hose wasn't installed with a loop, air gap in it. After they installed the GE profile, it broke in 90 days. Called GE Zurich and they said that once they swapped out a unit, the extended warranty was terminated. OMG. They never told me this in advance. I would not have agreed to the swap out. The GE profile has now been broken 3 times in 2 years. The control module keeps going bad. I am giving up and throwing away a 2-year old GE piece of garbage and replacing it with a Bosch.

GE is junk and is the poster boy for why America is in free fall decline. Their customer service is appalling. Their products are junk and their warranty and standing behind their product is non existent. Don't buy anything GE. Don't buy an extended warranty. GE is junk! And they moved 35,000 jobs overseas, pay no taxes on 17 billion in profit. This company is a travesty and is at the forefront of green energy. Watch out America. You are being taken to the cleaners by this devilish company.

We made another appointment for them to come back out to fix it. When the technician came back, Ed, he keeps asking us how much did the company settle with us and when we told him, he got on his phone to try and reach Angela and couldn't. He then left our home because he couldn't speak with the person that made the deal. At that time, we've been without a refrigerator for over a week. After he left I kept trying to reach Angela at consumer advocate dept. Finally, I spoke with another person from the same department and explained the whole situation to her and she read the notes and told me she doesn't see what the misunderstanding is about. She said that she is reading and everything I told her is in the computer. Her name is Crystle in the same department. She then rescheduled us for the next appointment which was in two days time. The next day I got a call from Angela saying she wants me to fax her a copy of the technicians estimate ASAP. I did that around 2pm. Around 4pm, I missed her call and she left me a message saying after viewing the estimate, I have to pay $340. It was more than what we originally agreed but not too off so I was okay with it. At around 6:30, I got a call from her saying there's been a big misunderstanding with her supervisor and the amount she told me is wrong. She said that I have to pay almost $900 for everything. I don't need to go into how I felt.

The next day we got a completely different company from the yellow pages to see how much it will cost them to fix it and the technician told us that first of all there is nothing wrong with the compressor. And the problem with the refrigerator is covered by a factory warranty. He said that i need to call GE and have them come out and fix it for free. When i called GE again, I spoke with a Carolyn and explained to her everything and she said yes it is covered by a 5-year factory warranty. She ordered the parts and set the appointment for a week later so it gives the parts some time to get here.

The morning of our appointment, the same technician called us and was asking us if we sort everything out with the company and how much are we paying. I asked him why is he asking me that. He's working for the company and he has a computer to view everything. After I told him that everything is under warranty and is for free, he hung up and I got a call 30 minutes later from the company telling me that I have to pay 50% labor and parts. I don't know if they think we are making this up on our own. I have the saved message from Angela confirming the amount that we have to pay $340. I have an estimate from the other company telling me of something completely different that is wrong.

We've been without a refrigerator for almost a month because we've been jerked around by GE. I have two small kids and using a cooler for a refrigerator stinks. We don't have any money to go buy a refrigerator so in the mean time we are suffering. This is not right!!! Please help us!!!! I apologize for all the incorrect grammar and spelling. I'm just so mad, I want to get it all out.

Well Within 7 months the keypad went out on the microwave So I called and told them that many of the key buttons do not work, they Said "Sorry but your 90 day warranty is up." I questioned the whole 90days wow I haven't been about to use the oven vent and now the light button has gone out too. So I told the lady on the phone, I would be ashamed to work for such a place as GE. They were the ones who sent me a piece of junk and now are telling me that it is not their problem. I will never buy another GE produce. I paid over $200 for the "good deal". More like $300 plus. Now I’m stuck with a product that doesn't work. Shame on you GE!! The Maker of the Microwave JVM1730DM1WM Manufactured in September 2007 Made in Malaysia installed in January 2008 went out in June 2008. And Visa would not honor their Extended Warranty (where they double the life of warranty doesn't not cover Microwaves).

I called GE and they scheduled another repair. The same third-party came to perform the repair and found that a thermostat was bad as well so they ordered a new thermostat and a new timer mechanism. Mind you, each time a new timer was ordered, the part cost on the invoice said it was $187.00. Remember, this is an older dishwasher and primarily dishwashers are pretty inexpensive. A new dishwasher in the mid-range costs about $400.00. At this point, I calculated that the cost of repairs had exceeded $500.00. Well, the story just keeps repeating itself: timer gets stuck and this time kitchen counter gets so incredibly hot from the dishwasher running non-stop for 8 hours plus and imagine the amount of water and electricity was wasted--arrrghh! The counter top is incredibly hot and the glue that holds part of the counter top in place has become unglued and required more maintenance.

I call it in again. By the way, when I asked GE how many times they had been out, they had 2 times recorded in their system when I had already had over 5 visits from the repair company. The repair company ordered a new timer, installed it and this new timer's mechanism to hold the knob (that you use to select a cycle to wash) doesn't fit the new timer. I call GE. They tell me that the knob isn't under the warranty. So now I have this dishwasher with a knob that doesn't fit the timer and that I have to put it on and take it off manually each time, leaving just a big silver post hanging out of the dishwasher.

The timer breaks again. Now you have to understand that I've had 5 different timers in the dishwasher since November. The new repairman says that the other thermostat (there were 2 in my dishwasher) is broken so he needs to replace that. He happens to have the part in his truck which was fortunate. The customer service at GE has been shoddy at best. They've spent at least $1,200 to repair a $250.00 dishwasher that they said they would cover. And they have covered it and given me the privilege of taking 5 days off work to be sure that I was here for the repairs during their 4 hour windows. Seriously, this is the cost effective way to handle this GE? The last customer service person was so incredibly rude, and I really did my best to just be kind amidst a tough situation. GE has probably lost me not only as a future appliance purchaser of their brand, but also as someone who will ever use them as my extended warranty company.

The 2nd motor was then installed with no problem. It ran for four days and then ceased working. I called the warranty company and they had to again contact A+ to set up appointment for me. When that technician came out to diagnose the problem and turned on the dryer to see what it was doing, the dryer immediately started smoking! We had to drag it out to my back porch and the technician found that the motor had burned up and had almost caused a fire. He indicated that he would have to order another motor (7-10 days). I called the warranty company to request an overnight dryer, they refused and said they would ship it normal methods (7-10 days).

About a week later, I received a call from A+ indicating that the warranty company had refused to order the part at all. Instead, they requested that a service manager from A+ physically inspect the dryer to make sure that there was not an inherent other problem in the unit that might cause the dryer to fail. The service manager did come out and indicated that he could see no problem that would prevent another motor from working. However, now he had to put in a request for a new motor (7-10 days).

Again, I called the warranty company requesting an overnight part, they refused. I waited 7-10 days and the service manager finally came with the now 4th motor. When he took it out of the box, he found that it was broken. He told me they would have to order another. Yes, you guessed it, 7-10 days. At that point, I spoke with Larry in Consumer Relations at length about this issue, requesting that I simply receive a new dryer, and that aside from a four-day period before motor #3 burned up, I had been dryer-less since March 3rd!

Larry indicated he would advocate for me and see what they could do, and would call me back. He never returned my call. I followed up with yet another rep at the company, who saw from the case notes that Larry was unable to get any kind of approval and that the company would order me another part 7-10 days. I feel my dryer issue has fallen through the cracks in the system. It is unreasonable for me to have been without a dryer for literally 12 weeks. I paid for the extended warranty and received absolutely nothing in return to date. They refused to overnight any parts, so I continued to wait, no dryer for 12 weeks. Aside from a four-day period, no dryer from March 3, 2010. Today is June 1, 2010.

Well, I had paid for the warranty. I wanted the repair, my appliance was broken, but I couldn't get any service. And, of course, they never called back. Eventually, I got a supervisor after days of calling. The supervisor said they had my warranty, but there were no providers in my area. I still naively thought I was with GE and I knew there were many GE service people in my area. I live in DC metro, so to tell me there are no providers in my area is beyond ridiculous.

I got the "call back in 48 hours" routine from them, at which point I pressed a little harder and found out that they were no longer GE, but another company entirely, who had decided to cut their costs and not use high quality technicians, but whatever cheap contract labor they could find. They promised to get back to me, but before they had called me back some 6 days later, I had gotten in touch with GE, got a GE technician out, who immediately fixed the appliance. Then I began the long, hard journey of trying to get a refund on all my extended warranties (I had 5). Although, I had two months on 4 of them and 6 months on one of them, my eventual refund, after hours of phone calls and several letters and e-mails, was about $10.60.

When I called, they told me that was because I had actually used the warranty services several times for service calls! GE tells me that when they sold their warranty services to Assurant, they assumed that Assurant would continue using their technicians. Well, like they say, to assume makes an *** out of you and me. To make it even more flagrant, I continued to get warranty sales pitches from these people in the mail, claiming it was GE warranty protection, with GE service that would give me peace of mind. There was no fine print telling me that this was not GE service. I have kept these notices and all my correspondence, but it only makes me angry. They took my money, and they cheated me.

I am never buying a GE appliance again, and I am never buying warranty service because it can apparently be sold at the drop of a hat to people who are not in your area (let alone the USA), who have no clue about what is going on and who are paid to read from a script they really don't understand. I live within 15 miles of the nation's capital, millions of people around us, and these folks in some country hundreds of miles away tell me there are no service providers in my area and I need to wait 48 hours before they can find someone? And I get someone 5 minutes later on my own, paying real dollars? Give me a break. Do not trust GE warranties! The whole thing is a scam!

Also, as of today's date, the dishwasher has been repaired twice in one week in the same year. The appliance store we purchased the dishwasher from has since closed its doors. There has been no economic or physical damage, however, the inconvenience and stress is incredible between the dishwasher and incompetent repairmen.

My husband came and proceeded to pull out the refrigerator. He then told us he was out of time and gave me a phone number to call to have the service tech or himself come back later. In the meantime, I had water leaking on my floor. I called the contact number and was told that no one was allowed to come back, that they could not schedule me until Monday and that I could call the next morning to have a subcontractor, Mr. Appliance, come out. I then contacted consumer relations several times. They had no previous information on my service issues and basically told me to call back the following day. They were rude and refused to give me to a supervisor. They also claimed there was no email contact or higher level supervisor that could resolve the situation.

On 6/30/09, I made several other phone calls to GE consumer relations and was told that they could not come before July 6th, but I could call back on 7/1/08 to see if they could move my service appointment. They also claimed at this point that I was not told about Mr. Appliance (as a subcontractor) and that they did not allow them to subcontract after I was told that this could be done. I also asked to speak to a supervisor and the person told me this was the highest level I could appeal to, but gave me an address to send a written complaint. I was spoken to rudely and was not able to resolve the issue. I currently have no freezer and have lost over $400 in food due to their incompetence and poor customer service.

They sent me a bill and we paid twice the due amount, but we missed their deadline by 2 weeks. They canceled the contract. In any case my husband pays those things so I never knew what was going on until I tried to use the contract. We certainly messed up, but my complaint is two-fold. First they were very rude to me about the whole thing. Secondly, in talking to a friend she told me that the same thing had happened to her-my point is that I think that they are quite happy to take your money and then cancel your contract the first chance they get. I don't know, maybe it's just sour grapes on my part, but it just seems very coincidental that this happened to my friend as well.

However after the week I called him to ask about it he said that GE hadn't given him the approval to do addtional work. I called GE they said the approval was in and the part will be in on 7/11/08. On that day I called and was told the part was back ordered and it would come in on 7/30/08. On 7/30/08 I called the service tech. omly to find out that he has close the shop until 8/11/08. I called GE back they told me that they didn't know where the part was but would look into it.

I still havn't heard from them. This ordeal has been going on for 8 weeks and I feel like I'm getting the run around. I have ask to speak to differant manament but have been told I will have to put it in writting that there is no one esle to talk too. GE has told me I could rent a TV for up to $50 per week but if I had done so I would be $400.00 in the red. I don't trust that I would recieve a refund in a timly manner.

To date, we have not heard back from GE to have this unit picked up for repair. We have contacted GE service contract department every day and spoke with managers and supervisors and still no one will give us a date for pick up for repair. Again today, I called GE and they said they were contacting the pick up department, and we should hear from them to get a date for pick up. If this unit is faulty and cannot be repaired, why are they stalling and just don't replace the unit. By the time this situation is done with, the summer will be over. This is a 24K BTU unit which cools my entire house. We purchased this unit for over a $1,000. Please file my complaint against GE for lack of service and professionalism.