GE Service Contracts Reviews

No doubt a disgraceful company. The reviews you've been reading are not exaggerating. Choose another brand, you'll be glad it's not a GE appliance. Bodewell technicians are very skilled at ordering parts, not fixing anything, antagonizing customers, and scheduling more service appointments. I bought the combo washer dryer in February. The dryer exploded with lint, filth and hair in November. It has not worked since. Our favorite clothes are destroyed, unsalvageable. Today, the second technician successfully ordered another new part and scheduled a third service appointment for one month from now. The customer service representatives are left to deal with the angry customer rage. It's never-ending. Save yourself the pain and mess.

I called because my agitator in my washer machine was making a grinding noise out of nowhere. GE teamed up with Bodewell so a technician came out with his computer like he was doing something. Long story short he said a mouse chewed on my wires and shit. How the f can a mouse chew on my wire and that’s what’s making it make noise. I looked under the machine…. no chewed wires in sight. Then they say I have to call an exterminator before they can come back out. First of all that don’t even make sense a chewed up wire caused my agitator to make noise. He didn’t show me the chewed wire. Then with him cursing yes we’re all adults here but if you’re representing a company keep it professional smh. I’m still having the problem. This is ridiculous.

Terrible service! I bought a GE oven/microwave that has not worked properly since it was installed. I finally got a service appointment through Bodewell which handles GE warranty repair after several weeks. I had a 5 hour window for service and they never arrived. I then spent the next 50 minutes on hold with various people at Bodewell. They farm out the service, and they could not contact the company that was supposed to come. They said they had no other servicers in my area. I asked for a supervisor, on hold for another 30 minutes, then told they would transfer me to consumer affairs but were unable to do that despite the long wait. Now they are suppose to email me with a solution in 1-3 days! Horrible!

Just on the phone with Bodewell for 30 min. Call disconnected!!! Just bought 3 new appliances. Problems with 2 of them. No-shows on scheduled appointments, service non-existent!! Will never buy GE again!!!

🚫 DO NOT BUY GE APPLIANCES. 🚫 Hands down the worst appliance and service experience I’ve ever had. We bought a brand-new GE washer & dryer set in April 2025. By November, the dryer stopped working correctly — and we have now been dealing with this for THREE MONTHS. GE blamed our dryer vent. We spent $1,500 on a professional inspection and received photos confirming the vents were completely clean and never needed to be cleaned. That excuse was wrong. Since then, GE has sent 4 different service techs. We have multiple videos of the dryer stopping mid-cycle and throwing error codes, yet the problem is continually dismissed. The last tech said, “It’s working fine.”

In the past I have used Bodewell to repair my GE Profile oven and dishwasher. The techs were great and experienced. I had NO complaints, Until I needed service on my GE washing machine. They sent a man that was not only rude and arrogant but he had No knowledge of the washing machine. He was insulting and I asked him to leave 3 times! I called and complained and rescheduled the repair. A qualified tech came and diagnosed the prob and ordered parts. When the parts arrived AGAIN they scheduled the jerk! I declined and waited another week for a qualified tech to come and fix the prob.

Appointments made, never fulfilled. Appt rescheduled, no record on follow up, multiple times, no one showing up. Very long wait times to contact. Finally, after 4 unfulfilled appts, able to speak, after 15 minutes, to a rep that went beyond and finally had someone show.

HORRIBLE!!! Tech came twice to check my brand new GE combo washer/dryer that I can't use because it shakes my whole apartment. Tech insists my floor is the problem, even tho I previously had an LG combo washer twice the size in the exact same spot and it did not shake like this! I have strong, completely level oak floors! He tried to tell me it should only be installed on concrete, but most people who buy compact washers in NYC are installing them in apartments! Where does it say "concrete only" in the specs?? Unit also leaves the clothes soaking wet but tech only stayed 2 minutes both times and so would not check that.

The repair service they use is horrible. I have had a fridge that has been broken for 2 months. Due to their service department wait time and constant problems. Not to mention my fridge compressor broke after 3 years. Will no longer by a GE product.

Poor communication. First time they showed up and didn’t know they were coming, no call no text. Didn’t return for two weeks over the holidays. Rescheduled third visit for Saturday They after the window 8 to 12. Their phone system is voicemail h*ll even though it says they’re open till 7 PM on Saturday. Avoid at all cost.

I don’t even know if they deserve a one star. My dryer is under warranty. It stopped working and trying to get service is a nightmare. Third party company has terrible customer service and they just keep rescheduling the service appointment, now for the 3rd time! We will never buy GE appliances again.

Called Bodewell Protection Plan to schedule service for range. Gave the model and serial number along with the issue of the range. Technician came and told us they do not have the parts and asked for us to pay for travel fee ($135).

Although the need for service on our dishwasher has been near excessive, the service has been exceptional. I wish everyone could benefit from the quality and knowledge we have experienced. This gentleman knew the problem and repaired in an efficient manner and made very good suggestions going forward.

The worst experience. The oven leaks gas and we asked for them to repair. It’s been 2 months and no one has showed up! Back to back scheduling and no repair so far despite hazardous situation. Reference # **. Case managers: Taquella/ Michelle. Please help us!

Worst experience ever with a 3 year old profile refrigerator. The condenser already died and getting anyone to do their job correctly was ridiculous. Couldn’t get any one to come in less than a month. It’s been over 6 weeks!! We had to buy a small refrigerator for our garage to keep our food. Countless phone calls and one service call later they said they didn’t have the parts because it’s so new that they didn’t have parts readily available. So today service guy calls and wants to know what parts were shipped to us, guess what there’s a missing part. It’s been over a month of us having to go to our garage for our food. People promising to call back but don’t. This is a new house with a shitty GE fridge.

We had a very good service experience with Bodwell GE Appliance Repair. The tech Greg was extremely pleasant to talk to and kept us informed throughout the ordering of parts needed to fix our fridge. If we need any other service with other appliances, Bodwell will be called and we will request Greg to be our tech.

Disgraceful company, l brought my GE Profile fridge not a year and it has been service 4 times, my food going moldy, all they care about sending one technician after another. Ridiculous. 🙄 Temperature in the fridge reads 42 plus because l place a thermometer in there. Called customer services. Was on the phone for an hour. Not that she is professional, raw as hell, no compassion, fridge is been service 4 times ridiculous and is still under warranty. Crazy those fat cats are pulling the strings whilst people's health are put into risk. They don't care if we get food poisoning or sick because someone can die and l had made it clear to them come and take your nonsense away. I paid for it not a year. Picture attached. That is how my food looks like 5 days in a new fridge.

Our GE dbl door water dispenser and ice maker stopped working. We have a 5yr plan, fridge is 1yr old. We got an appointment in 3 days for a technician. Technician was on time and efficient. He new exactly what to look for and determined a bad filter was the problem after using a bypass plug.

I had made an appointment online, never got a text message or email to confirm. Called the company directly and made another appointment on the phone and again never got an email or text message to confirm. Called that afternoon and was told I have an appointment and someone will be assigned but it is confirmed for tomorrow. I called morning of the appointment and still no confirmation message. While on hold I finally received a message about the appointment only for it to say it was canceled. I never canceled the appointment. They were unable to add me back in saying the tech was overbooked and have to come another day. Absolutely poor service on their end and I will not be buying another GE product if this is how their service department is operated.

Bought a new GE dishwasher after 3 yrs of use. Shame on me for buying a second ge dishwasher. Within the 1st month I had the heating element, 2 boards which is basically a new appliance and the top rack replaced because it would not pull out all the way. Since then I’ve had appliance repair out 2 more times for the top rack. Top rack happened again and ge says, "We will send our own appliance repair out." They don’t recognize my first three attempts at fixing this junk. Now they will only give me 250 for repairs again and if it goes over oh well so sorry. This will be the last time ever for this GE JUNK! They don’t care! They feel that they are too big to fail but hopefully people will read this and decide not to purchase from them. Well now to the BBB and social media!

My oven is smoking and they don’t want to get no one out to fix it had to wait a week and was not here exactly at 12 and they left a note. Also they don’t at least give you an hour time frame the day of. I called them to get someone back out and the lady cut the phone off on me.

See all the other complaints listed here. Mine are exactly the same. No need to rewrite what has already been discussed here over and over again. I've been rescheduled three times now and am still waiting.

Scheduling the appointment was easy, and the technician was great—he called on his way and was very professional. However, the rest of the experience has been extremely disappointing. The technician informed me that two parts were needed for the repair, but they were on backorder for two weeks, meaning the next visit wouldn’t be until November 5th. In the meantime, I have standing water in my dishwasher, and the smell is terrible.

I have scheduled two appointments for a technician to come out and fix my combination washer/dryer. Neither technician was able to resolve the problem. I have spent $273.35, and the dryer still does not dry completely. The dryer is only four years old. I am grateful that the second technician did not charge a labor fee, only a trip charge, but I feel the issue should have been resolved after two visits. I am not considering purchasing any more major household appliances from GE in the future. I have never experienced a service visit where a technician said, “I’ve tried everything and don’t know what to tell you.” I believe I should be refunded because the product is not fully functioning.

Your technician Rick failed to rescue the lid and it bounced up and down during agitation and broke my G.E. washer. Afterwards we found lots of broken porcelain or marble gravel pieces when we drained the tub in the water and all through the clothes and of course you won't answer the phone or call me back.

I would give them a negative 10 stars if I could. Their technician came out twice. The hot stove light would not go out. Technician said it was due to improper wiring at the factory. Said he fixed it and tested. He left. An hour later, it's doing the same thing. Had to wait another week for them to come out. Same technician came out, now says 3 burners are bad. He left without putting the stove back together. Now they want me to wait another 4 days to come out and put it back together. Unbelievable. What is worse, when you call their care team, they don't care.

Have been trying to get a service tech from BODEWELL for days and they continue to change our days and time of appt. It's virtually impossible to speak to anyone. It has been the most frustrating situation as the warranty company expedited our parts but because of BODEWELL's horrible service we are still have no refrigerator after 3 weeks. Just contact a local company and have them come out and fix it. BODEWELL IS HORRIBLE!!

Bought a Bosch refrigerator from RC Willey that required a minor adjustment. They blew it and sent Bodewell, which do not work on Bosch’s. Someone on RC Willey’s end messed up the ticket. But when I wanted to call RC Willey, while the technician they sent was still here, RAUL, he insisted there was nothing he would be able to say that I couldn’t say. When I countered with it’ll just take a couple minutes. He responded “YOU CAN'T KEEP ME HERE”. Way to create an awkward moment Raul and take it from 0 to 60! I’m like, you’re right I’m not holding you hostage, or committing any other crime that you are hinting at, but since RC Willey has a contract with you, I would think you would be invested in customer service.

We have been waiting 3 months for Assurant Bodewell, GE’s appliance repair partner, to repair our oven. We have spent hours trying to get a technician to repair it, but they have cancelled every appointment scheduled. Appointment window is 8-5, so that means we also waste our days when they cancel the appointment late in the afternoon. AVOID GE AND THEIR REPAIR PARTNER!

Bodewell has "repaired" our dryer 3 times in the past year. Each time, it has taken several days to book an initial appt with a tech. Every issue has required the tech to order parts and return at a later date. All told, each repair has taken about a month. Most recently, Bodewell cancelled our initial appt and rescheduled it without our knowledge for a later date THREE times. At this point I'm so desperate to have Bodewell look at our dryer that I'm cancelling personal plans so as to be able to be home for the technician. Absolutely insane customer service that Bodewell/GE asks me to bend my schedule around their repair service.