GE Service Contracts Reviews

We had a very good service experience with Bodwell GE Appliance Repair. The tech Greg was extremely pleasant to talk to and kept us informed throughout the ordering of parts needed to fix our fridge. If we need any other service with other appliances, Bodwell will be called and we will request Greg to be our tech.

Disgraceful company, l brought my GE Profile fridge not a year and it has been service 4 times, my food going moldy, all they care about sending one technician after another. Ridiculous. 🙄 Temperature in the fridge reads 42 plus because l place a thermometer in there. Called customer services. Was on the phone for an hour. Not that she is professional, raw as hell, no compassion, fridge is been service 4 times ridiculous and is still under warranty. Crazy those fat cats are pulling the strings whilst people's health are put into risk. They don't care if we get food poisoning or sick because someone can die and l had made it clear to them come and take your nonsense away. I paid for it not a year. Picture attached. That is how my food looks like 5 days in a new fridge.

Our GE dbl door water dispenser and ice maker stopped working. We have a 5yr plan, fridge is 1yr old. We got an appointment in 3 days for a technician. Technician was on time and efficient. He new exactly what to look for and determined a bad filter was the problem after using a bypass plug.

I had made an appointment online, never got a text message or email to confirm. Called the company directly and made another appointment on the phone and again never got an email or text message to confirm. Called that afternoon and was told I have an appointment and someone will be assigned but it is confirmed for tomorrow. I called morning of the appointment and still no confirmation message. While on hold I finally received a message about the appointment only for it to say it was canceled. I never canceled the appointment. They were unable to add me back in saying the tech was overbooked and have to come another day. Absolutely poor service on their end and I will not be buying another GE product if this is how their service department is operated.

Bought a new GE dishwasher after 3 yrs of use. Shame on me for buying a second ge dishwasher. Within the 1st month I had the heating element, 2 boards which is basically a new appliance and the top rack replaced because it would not pull out all the way. Since then I’ve had appliance repair out 2 more times for the top rack. Top rack happened again and ge says, "We will send our own appliance repair out." They don’t recognize my first three attempts at fixing this junk. Now they will only give me 250 for repairs again and if it goes over oh well so sorry. This will be the last time ever for this GE JUNK! They don’t care! They feel that they are too big to fail but hopefully people will read this and decide not to purchase from them. Well now to the BBB and social media!

My oven is smoking and they don’t want to get no one out to fix it had to wait a week and was not here exactly at 12 and they left a note. Also they don’t at least give you an hour time frame the day of. I called them to get someone back out and the lady cut the phone off on me.

See all the other complaints listed here. Mine are exactly the same. No need to rewrite what has already been discussed here over and over again. I've been rescheduled three times now and am still waiting.

Scheduling the appointment was easy, and the technician was great—he called on his way and was very professional. However, the rest of the experience has been extremely disappointing. The technician informed me that two parts were needed for the repair, but they were on backorder for two weeks, meaning the next visit wouldn’t be until November 5th. In the meantime, I have standing water in my dishwasher, and the smell is terrible.

I have scheduled two appointments for a technician to come out and fix my combination washer/dryer. Neither technician was able to resolve the problem. I have spent $273.35, and the dryer still does not dry completely. The dryer is only four years old. I am grateful that the second technician did not charge a labor fee, only a trip charge, but I feel the issue should have been resolved after two visits. I am not considering purchasing any more major household appliances from GE in the future. I have never experienced a service visit where a technician said, “I’ve tried everything and don’t know what to tell you.” I believe I should be refunded because the product is not fully functioning.

Your technician Rick failed to rescue the lid and it bounced up and down during agitation and broke my G.E. washer. Afterwards we found lots of broken porcelain or marble gravel pieces when we drained the tub in the water and all through the clothes and of course you won't answer the phone or call me back.

I would give them a negative 10 stars if I could. Their technician came out twice. The hot stove light would not go out. Technician said it was due to improper wiring at the factory. Said he fixed it and tested. He left. An hour later, it's doing the same thing. Had to wait another week for them to come out. Same technician came out, now says 3 burners are bad. He left without putting the stove back together. Now they want me to wait another 4 days to come out and put it back together. Unbelievable. What is worse, when you call their care team, they don't care.

Have been trying to get a service tech from BODEWELL for days and they continue to change our days and time of appt. It's virtually impossible to speak to anyone. It has been the most frustrating situation as the warranty company expedited our parts but because of BODEWELL's horrible service we are still have no refrigerator after 3 weeks. Just contact a local company and have them come out and fix it. BODEWELL IS HORRIBLE!!

Bought a Bosch refrigerator from RC Willey that required a minor adjustment. They blew it and sent Bodewell, which do not work on Bosch’s. Someone on RC Willey’s end messed up the ticket. But when I wanted to call RC Willey, while the technician they sent was still here, RAUL, he insisted there was nothing he would be able to say that I couldn’t say. When I countered with it’ll just take a couple minutes. He responded “YOU CAN'T KEEP ME HERE”. Way to create an awkward moment Raul and take it from 0 to 60! I’m like, you’re right I’m not holding you hostage, or committing any other crime that you are hinting at, but since RC Willey has a contract with you, I would think you would be invested in customer service.

We have been waiting 3 months for Assurant Bodewell, GE’s appliance repair partner, to repair our oven. We have spent hours trying to get a technician to repair it, but they have cancelled every appointment scheduled. Appointment window is 8-5, so that means we also waste our days when they cancel the appointment late in the afternoon. AVOID GE AND THEIR REPAIR PARTNER!

Bodewell has "repaired" our dryer 3 times in the past year. Each time, it has taken several days to book an initial appt with a tech. Every issue has required the tech to order parts and return at a later date. All told, each repair has taken about a month. Most recently, Bodewell cancelled our initial appt and rescheduled it without our knowledge for a later date THREE times. At this point I'm so desperate to have Bodewell look at our dryer that I'm cancelling personal plans so as to be able to be home for the technician. Absolutely insane customer service that Bodewell/GE asks me to bend my schedule around their repair service.

I bought a New GE dryer from Lowe's. It broke in a week. They said because it was over 48 hours, I would have to call GE. They use a company called Bodewell (looka at their reviews-mostly negative). I missed the repair person's call... so they cancelled. Now they want me to another week. The worst service ever!!!

I highly suggest you do not purchase a GE product that may need repair. I bought a washer/dryer in February. By May we started needing repairs. For the first issue, it took 3 visits to repair and took several weeks from when they started. Two months later we had another issue. We are now on our third visit for this issue. The technician had an emergency (not his fault) but no one called to tell me the appointment needed to be moved. I finally called Bodewell (the GE service company) and my appointment is not in another 1 1/2 weeks. The communications is terrible and I am very disappointed in the products that we are having failures so quickly. For both issues, the technician needed to order additional parts which prolongs the process. All and all it has not been good.

I purchased appliances from a Monogram/General Electric/Haier ("GE") dealer September 3, 2023. Two of those appliances were broken from the day they were first delivered and it took months of no show service appointments to get them repaired. The repair people GE sent also destroyed portions of our kitchen cabinets and it was a fight to get GE agree to cover those repairs. So the products and service has been atrocious since day 1.

Evan the service tech for Bodewell in South Jersey made huge mistakes servicing our GE washers (yes two) in the house. He then put a black list/do not service notation on our file to blame us and not take responsibility. He has engaged in fraud. With the black listing we can not get anyone within 150 miles to service the GE washer. GE will not stand by its product. Bodewell will not stand by its service. GE and BODEWELL have violated NJ's consumer protection laws. We will have to find an attorney to solve this problem because now, for the life of these products, no GE or BODEWELL service tech will enter our house. This is absolutely fraud. DO NOT BUY GE OR EVER USE BODEWELL!!!!

We purchased a brand new washer and dryer from Home Depot, and the dryer has never worked. It's been over two weeks and we still can't get this issue resolved. Neither Home Depot nor Bodewell Repair Services (GE’s authorized repair provider in New Orleans) has stepped up to fix the problem. To make matters worse, Bodewell’s technician lied about showing up for a scheduled appointment and falsely claimed there was a verbal altercation — even though no one from their team ever spoke to us. The lack of accountability and professionalism is appalling. It's a shame that companies like GE and Home Depot make it so difficult to get help after a sale. We expected better service from such large and reputable brands, but unfortunately, this experience has been incredibly disappointing.

Bought electric stack laundry and the washer broke after third use. The repair service feels I work for them. My appointment is in 7 days between 8 and 5. So I need my store to take this junk back. Remember you work for them!

Service Technician lack to communicate prior and current plan to service my microwave since the problem has not been diagnosed correctly the 3rd time. I was told by this technician not to tell him how to do his job. He walked away, open my front door and slam it on my face. This technician entered my house lacking politeness and respect. Does GE Appliance train their employees to be courteous and respectful? I DOUBT IT.

Borderline is absolutely the worst company to deal with. I may never buy a GE appliance again because of them. Took a week to get someone to return a call then they didn't call on the service day at all. I waited all day then the next day I called and he said let me call GE. Called me back and said GE said the refrigerator door comes back at you and won't stay open is just the way it is. We made him come look because the store model stays open.. He finally showed up with no tools, looked at the hinges and said well GE said that's the way it works and left. I waited a total of 2 weeks to have him physically look at the refrigerator and leave. Unbelievable.

Forget about having your under warranty appliance fixed or replaced any time soon. This company is incompetent. They use Bodewell as their “service provider”. Completely pathetic. After 9 months and 5 appointments my appliance is still Not working. I take time off from my job to be home to meet the tech in their 5 hr window of appointment time. GE could care less. They will run you around in circles placing the blame on the Dispatch or customer service. Even the technicians use excuses to not show up while they are en route 5 minutes from your house, “Didn’t know the job needed two techs”, “Didn’t know the job was going to take two hours”, “Family emergency”, “Techs not available on scheduled date”, just on and on and on. Such a waste of time!! 9 months!!!! 5 appointments!!!! Don’t buy GE. Don’t have Bodewell service your appliances.

AI scheduling messed up, rescheduling was a pain, and then had Saturday appt rescheduled for me to a time that did NOT work, and again the headache to reschedule. All around, it was a chore and a nuisance.

Terrible service!! We have a rental property and our 18 month old refrigerator was making loud noises and losing cold air. Took one week to get appointment, then parts had to be ordered. Tech had the parts sent to his house because there is NO physical location to receive them. We were turning the refrigerator off to allow ice to defrost from the evaporator fan which was not working properly and also the upper door was not sealing correctly. The day before our appointment I receive a call that the repairman has "called in" and wouldn't be back for two weeks. They have no back up repairmen. We also could not get the parts because they were at a private home. Start to finish the repair would have taken three weeks. We ended up paying for the repairs and parts through another company at our cost of $578.

Never have I ever written a review good or bad, but today I could not hold back with the service I got, I don’t have a problem with GE. My problem is with Bodewell, had an appointment a month ago to fix a part that was broken on my new refrigerator. My schedule appointment was on a Friday between 12 and five receive the phone call Friday morning from technician to come earlier because he was in the area, I said yes I am home and I’m waiting for you. Technician came but no parts were here to fix the problem. Rescheduled another appointment for the following Friday. They told me between 12 and five waited here all day for them.

GE Profile fridge doors have never been level. The company we purchased from had been out here several times before and could not fix - felt it may be a hinge issue and set up service with Bodewell. Rep came out, adjusted the wheels, still wasn't fixed, said floor was not level & to put a tile under it, never opened the doors, NEVER LOOKED AT THE HINGES. Told him the wheels had been adjusted before & he implied that he was "doing us a favor by not charging us". I said "no, we didn't call you. The company we purchased from did." He left, doing nothing more. Was in the house 5 min or less. Very rude. Very condescending. Would never recommend this company to anyone. Customer service is terrible. Does not represent GE very well. I will never purchase another GE product.

Unfortunately, GE outsources their appliance repair to Bodewell. And Bodewell is absolutely worthless, as you can tell by all the other negative reviews. Our 6+ month old GE Profile dishwasher stopped working entirely on April 23rd. The next day on the GE appliance site I scheduled a repair for April 29th. Bodewell apparently outsources to a variety of appliance repair companies. I got a notice the tech would arrive between 8am and 5pm on April 29th. So of course I have to stay home that day. The day arrives and around 11:30 I get a message from "Richard, the AI agent" that due to circumstances beyond their control they cannot come to my house that day. They gave me alternative dates, the soonest of which was 2 weeks later, May 14th.

Worst service ever. Poor communication with updates on repair calls. Wasted an entire day since they kept extending the appointment 4 hours later than original window of time. Service representative required original receipt of appliance during service call which I was not prepared for and didn't have! No one disclosed this would be required. The service rep's computer system did not interface with the GE computer system, so he could not see any notes in the system. Appliance was a lemon at less than one year old. I will never buy GE again for my business.