Frigidaire Microwaves Reviews

Frigidaire Gallery 1.5 cu ft convection microwave was a part of the appliance package for my newly constructed home, delivered in 2019. I regret ever having these products. Here lately my circuit breaker has been tripping due to some type of malfunction with the microwave. It took nearly two weeks to get a service appointment, when the day arrived for them to show up – no one called or came. When I contacted customer service, they said dispatch did not have my appointment on the calendar, despite the confirmation email that I received. I then received an appointment 4 days later. Well, that date came and went with the technician never showing up. I was later told that he had called out sick. However, no one thought of contacting the customers he was scheduled to serve that day.

I am giving this a one rating because I cannot give any negative ratings. I purchased Frigidaire over the range microwave. Model FFMV 1846. VB. When I received it, it had included the wrong charcoal filter. The charcoal filter that I received was 3 3/4 inches by 6 inches. The filter that should be is 10.3 inches by 2.2 inches. I contacted Frigidaire's chat line that's supposed to have a live person and it was worthless—stopping it and having to call Frigidaire. Got to talk to the live agent there and explain the situation. And she kept trying to tell me how to install this filter, and I tried to explain to her that it just will not fit, there's no place to stick it. Then she told me that because I bought it on Amazon, I'd have to contact the seller on Amazon that it was not their issue. I told her that the box was new. Frigidaire had packaged it and they did it incorrectly. I will never purchase a Frigidaire item again. I had to buy a new filter.

How do I find a way to give negative stars? I am aghast at the extreme incompetence and poor customer service of this company (Frigidaire/Electrolux). I have a 1-1/2 year old Frigidaire wall oven/microwave combo that has died. It is just outside of warranty, (ok I get it, I work for a major appliance manufacturer myself), and I've opted to have the unit repaired vs buying a new one. The online chat and phone customer service has been the worst experience of my entire life. Over a month has passed since my initial service tech visit (ticket ID **) where the technician took one look at the unit (without performing any actual work) and said "I know exactly what the problem is and you need to pay in advance for these parts and labor and we'll reschedule a service call when the parts arrive in about 7 business days".

Frigidaire subcontracted with Whitman to repair a brand new microwave. Technician spent 5 minutes in my house to tell me parts needed to be ordered for the repair. No communication happened after that. I reached back out to find out parts were back ordered and I was told I had to reach out to Frigidaire myself to check on the timing. I went back and forth with Frigidaire for WEEKS... Very unhelpful customer services reps, and the 'back office' was no help.

We purchased the unit 2 years ago. At 360ish days it quit heating. Everything else works. 2 months for parts and repairs by auth repair facility. Three weeks later same issue (magnetron went bad). They did supply a replacement part after another two month wait. 6 months later it quit heating again. Run away from this company!! 700 bucks for under two years?!

I bought an entire kitchen set in March. 2 weeks later the microwave failed. After waiting days and spending time on multiple phone calls I was finally told there is no service repair in my area. They do not cover installation or delivery and I’m pretty sure my warranty means nothing. I was finally offered a buy back. They can't even tell me the amount or when I’m receiving it. It goes through a 10 day process.

Worst customer service ever. They will not let you speak to a supervisor and will not correct warranty issues. Will send you a promotional warranty, tell you to wait for a new invitation and when that expires, they will double the price for 2 microwaves; one of which you don't have because it was returned for being defective. It's a rip off with their promotional warranties because they actually want you to purchase it at full price, not the promotion.

Very poor. They want to give us a credit on a card, but are requesting a receipt of purchase. Problem is we bought the new home with all new Frigidaire appliances. I feel they should come and replace this faulty microwave or send someone to repair. Customer service when I first called said it needed to be replaced. They also said it would have to be prorated for the credit. Come on. It’s not even 9 months old. Should be replaced with a new one.

I have always thought Frigidaire was a solid brand with reliable products at a good value. Well that has changed after we bought the Frigidaire Professional series microwave. We have experienced TWO outages in the first 18 months. The first outage we had repaired. It took a month to remedy the situation. There were five parts involved and of course a few of them were back ordered. Four months later the same problem seems to have occurred (symptoms are the same). Is it a service or bad product issue? It's a microwave. This is a very mature, commodity technology that should run until it dies in ten years like all the other microwaves I have owned. The Frigidaire microwave has served as a $1200 clock (product and install cost) for us rather than a quality microwave appliance. They should be ashamed of themselves for selling such a bad product. We will not be buying Frigidaire again.

Purchased a Frigidaire wall mount microwave/oven combo just over year ago. Had to have service come out within 2 months due to a loud noise coming from microwave and power going out intermittently. Now that I'm 2 months past their "One Year Warranty", they refuse to help. Even though I've already had problems in the past. They could care less about you once you're one minute past the warranty. Not their problem anymore...

We had our home custom built in 2022, with our occupancy on January 5, 2023. I clean my microwave regularly with white vinegar and water. The other day, I noticed a rough surface at the top of my microwave. I took a picture and found a 4” strip where rust is forming. I checked my warranty, which states that rust on the exterior or interior is not covered. I don’t understand how a quality product can develop rust in such a short period of time. Obviously, since this provision is clear stated in the warrant, your company knows that your materials are cheap and will quickly degrade. In our previous home, we purchase a $99 Mainstay microwave from Walmart that lasted us for 8 years with no issues or rust until we sold our home. I will never buy a Frigidaire Electrolux microwave again.

I bought microwave from Lowe's. Had it installed for $125. Keypad not working right. Text Frigidaire. Said call and set up repairman to come out. I called. Said they couldn't. Was put on buyback. If I send receipt and photos they would send a MC credit card minus sales tax and installation. What a rip off.

We purchased a Frigidaire gallery microwave in October 2024. First one was defective, could not be installed and was returned. The second one was installed at the end of October and at the end of December the heating element stopped working. Today the repairmen are here replacing the magnetron. One would think that for the amount of money spent on this microwave, the first one would not arrive defective before it was even installed and the second one would have lasted longer than 2 months. It is still covered by the factory warranty, but in the future, we will think long and hard before purchasing another Frigidaire product.

The plastic frame of the door below the handle on my Frigidaire over the range microwave model FFMV1846VWA broke three weeks before the warranty expired. It cracked, split and pieces fell out. Frigidaire said it was not covered under warranty because the problem was "cosmetic." Apparently, only functional problems are covered. I can't use the handle as it will continue to crack the plastic and I would call that a functional issue. In my opinion, the plastic must be defective if it can't withstand the heat of the range.

The Frigidaire Wall Oven was delivered on November 15th, 2023, and installed after a week, which is precisely one year. The product (GCWM3067AF) control panel failed a few days after the warranty date. I called support, and Mr. J.F. said the extended warranty I have would take 60 days to activate, and either I can wait 2 months to get this fixed or call Tech and pay the expense from my pocket. I bought this product trusting it would last for a long time because it has a good reputation; after having this control panel failure and calling Warranty service and getting this type of response shunts me that they are no different than other crappy products. I would suggest getting a warranty and paying hefty prices or doing your research before you buy.

Terrible customer service; microwave oven has not worked since moving into a newly built home. First repair company sent out techs that could not communicate and did not seem knowledgeable. Asked for another repair company. First company claimed to Frigidaire that work was complete. Frigidaire closed the work order even though they authorized 2nd co. to proceed! Despite numerous phone calls to customer service, nothing has been done; still not fixed after a year! Would give no stars if possible.

I bought a Frigidaire over the range microwave Model FMOS184LBF Serial KG41912372. My handyman was too busy, to get to me in timely manner, THANKFULLY. I plugged it in on the counter, elevated by wooden planks. From the first use, it did not heat the food the right way. After a few attempts, it stopped heating all together, and then just smelled of burned plastic.

I bought a Frigidaire microwave, and the third time I used it it quit working. Called Frigidaire and they told me they would repair it. I told them it was obviously defective and I wanted it replaced. They said that a repairman would have to come out and check it out first. The repairman came out and verified it didn't work. Now Frigidaire says they won't replace it.

Will give out a “0” if I could. The microwave was not heating food at one year mark after purchase, got fixed by Frigidaire under warranty, but 76 days later, it’s not heating food again, contacted Frigidaire, this time Frigidaire stated no more responsibility for its products. My old microwave is still working after 30 years, but this brand new wall combo’s microwave was broken after 1 year and broken again after fixing within 76 days. It seems clearly that the Frigidaire product is defective and unreliable. Definitely No more Frigidaire products for me to buy ever. Should’ve gotten GE instead. My old GE wall combo worked for 30 years until gotten replaced by defective Frigidaire.

Buyer BEWARE! Do not buy Frigidaire! We bought a microwave oven combo for our investment property from Lowe's, it worked for 3 weeks and randomly stopped. I hired an electrician to come and verify that power was good and it was, I told him not to touch the appliance as it was brand new and under warranty. Contacted Frigidaire, verified warranty period, and at first they said they wouldn't come since I had someone come look at it. I said, "No, let me stop you right there, I had someone come look at the electricity, he did not touch the appliance. This is why I know it's the appliance and not power to the machine." Long story short is that I've owned a broken appliance longer than it worked.

Frigidaire is a disappointment. I wish I had checked reviews before choosing their products for my new home. My microwave/wall oven combo, just barely over a year old and out of warranty, has already stopped working. If you're reading this, think twice before purchasing from Frigidaire. A company producing such unreliable products shouldn't be in business.

It’s just about 3 months that we moved in to our new house but the microwave was no longer heating. Everything works but not the heating. I tried every possible way on my end to fix using YouTube but to no avail until I contacted customer service. I was set up initially last week for 12-5 but because I was working, I was able to get to my phone by 4 and I called. But they cancelled my appointment. Then I rescheduled it this Friday since I don’t have work. But I was scheduled 8-5.

So I hope I can help just one person with this post regarding Frigidaire and Sears/A& E Factory service and Electrolux. I’m at a loss and maybe this post will get some attention because I don’t know what else to do other than go Legal with it. I have been without an oven since June 23rd, keep in mind this brand new oven/microwave combo has only been installed a little over 8 months at this point. The digital panel just quit working which controlled the whole unit, therefore I’m out a microwave and an oven.

Bought a Frigidaire inwall microwave/oven combo. Model: GCWM3067AFB. The unit is 2 months out of warranty and it totally quit working. Called Frigidaire and they will do nothing. A $2,600 appliance to last 2 months past the warranty period is ridiculous and I will NEVER buy another Frigidaire product and will NOT recommend ANYONE to ever buy their products!!! A product failure I can deal with, but for the manufacture to not stand behind their product is where I draw the line. Never EVER buy their products!!!

One of the worst companies I’ve ever dealt with. Customer service is terrible. Microwave broke after 2 months. Had repair scheduled, waited all day for them to never show up. Called and was told they chose to reschedule for another day and never called to update. They chose to do so? Extremely unprofessional company.

I purchased an oven/microwave combo 2/16/24. It stopped working 2/28/24. Have had 7 service calls, and all the parts replaced 4 times. The last 5/23/24. Was told by service company, sent by Frigidaire, it could not be repaired. Also shorted out at that time and started a small fire. Was told they would contact me within 72 hours. Called 6/10/24, call back did not happen! 6/12/24 they are sending same repair company to verify if it’s working. PLEASE Don’t buy this product!

Our built in microwave shuts down after 9 minutes of usage. I have been with the Customer Support or should I say Customer Blockers for 4 to 6 hours. In the first call they said they will replace the microwave and a technician will call to schedule. If I don't hear from them to give them a call in 5 business days. When I called back they said they need my closing papers - why would I send closing papers that has all my personal financial details. So I sent them a document showing the closing date and we are the owners. Did not hear back from them for 2 days, so when I called they said they would ship the microwave. When I asked them when will the technician come to replace the equipment, I was told that installation is not covered under warranty. They are masters of half baked knowledge and communication and they would let me talk to any supervisor. I agree with most people here - I would never buy Frigidaire produce EVER again. I have use LG, Samsung, Dacor and Bosch. Had to call LG for service and they were prompt.

Purchased a Frigidaire microwave 4 about months ago from Home Depot. When it died HD sent us to Frigidaire “helpline” handle it. Had to wait several days for a return call. When they finally called back they set up an appointment for a service call that was about a week out. The following week we got a confirmation that a tech would be arriving on the agreed-upon date. The problem was that they had scheduled the appointment for our primary address and not the property where the microwave was… about an hour away from the scheduled address.

Curtis handles all of their repairs and will find a way not to cover the item. On top of that they are so unreliable. They need repairs. Told me to take a one month old microwave and fix it myself. What a trash company.

I purchased a microwave and gas stove in December 2023. I received the microwave on 1.4.2024. It does not work. The fan components are broken. I have 2 techs out, the first one didn't even open the microwave. The second company came out and ordered the part. It is on back order with no ETA. Called Frigidaire and am getting the runaround. They will not help at all! He suggested a new tech. I don't need a new tech. I need my microwave fixed! I've called to speak with a manager and continually get hung up on. I am beyond frustrated and someone needs to make this right!