This company is not yet accredited. To learn more, see reviews below or submit your own.
Keep an eye on your inbox, the lastest consumer news is on it's way!
A link has directed you to this review. Its location on this page may change next time you visit.
After four months, our microwave failed to work. Called Frigidaire and they gave me the number of a service company. Tech came one week later, said he'd order part, and never heard from him again. Call Frigidaire and received another company name. Called them and the repairman came out two weeks later, before he was out the door, it was not working again. Totally dead. Called them back and they were out of the part. Took two months for the part to come in. Broke again shortly after repair. Tech installed the part wrong. New tech came out and told us he worked for the company for two weeks and would have to go home and watch a YouTube video to find out how to access the front panel. Unfreaking believable. People I am not making this up. Stay away from Frigidaire - Far, far away.
Bought model number FFCM1155US Frigidaire Microwave Oven at Wal-Mart. Took it out of the box, set it up on the counter, read the instructions and tried to heat up a cup of coffee and pressed in the time I wanted and nothing happened. I unplugged the microwave and plugged in to another outlet and still nothing. I plugged in a different appliance into the same outlet I used for the microwave and the appliance worked. I called their customer service number and not available. I’ll be returning the microwave to Wal-Mart first thing tomorrow.
My Frigidaire Gallery microwave, just under three years old, was making a strange noise while in use. I turned to see flames shooting. I opened the door and black ashes came out. The flames were coming through the clip that holds the rack, burning the interior. I called Frigidaire and was told there was no recall. I said someone has to be the first to call. I was told to call a repairman and if found defective they would cover 50% of the cost. I explained I do not see how this can be repaired due to just the visible damage, not including the cause of the fire. I asked if not repairable do they replace the microwave? NO! so I would be paying for a repairman and a new microwave! Answer was YES!
Purchased 1/7 cubic ft. microwave. It stopped working within 10 months. Still under warranty but they referred me to an incompetent repair company Dial Appliances who performed very poorly. Microwave still does not work so I decided to buy a new one (not Frigidaire) rather than deal with Frigidaire Customer Service and Dial Appliances.
I purchased the Frigidaire Gallery microwave FGMV175QFA which was manufactured July 2016 (not even 3 years old manufactured). I purchased this product the later part of 2016. So I have only had this product in my home less than 3 years and have already had it serviced twice now. Most recently Nov. 19, 2018 paying a total of $207.67.
Here I am again today with the same issue, microwave not working, again the panel I suppose which was suppose to be fixed in November. Not bothering to purchase the warranty on the service, thinking that wouldn't happen again, and most definitely not thinking it would happen in a matter of months...who knew. I had a Kenmore at the time we built our home, that product last us 15 years. Compare that to the piece of junk I have now, I'm very upset. Not to mentioned when I called today to service they are closed on Sundays. Electrolux/Frigidaire you got my money this time but you will not GET IT AGAIN! I wrote this review to warn people, do not be fooled by Electrolux name, their products are junk and their service is horrible!
- 1,387,589 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
Have had Gallery over range microwave model FGMV175QFA for 17 months. It has stopped working 5 times. 3 times under warranty, once the installer fixed for free. 5th breakdown means time for a new one. Seems to be a recurring problem with door sensor - opening door while operating would blow the sensor. Door has been replaced once. We're done with this lemon and not going back to Frigidaire.
I purchased a new home in April. The handle on the microwave is already peeling. I called and was told the whole door would have to be replaced which conveniently wasn’t covered because it had been more than 30 days. For sure will not replace any appliances with another Frigidaire. They do not cover cosmetic problems. If it was of better quality it wouldn’t be peeling.
On 28 Sept 2018 I purchased a new convection microwave oven (Frigidaire FPBM3077RF) from local store. I found that the oven will not heat above 350F, even though it has settings as high as 450F (which settings are, I suggest, an implicit warranty that the oven can reach above 350). ** representatives refused to consider any/all claims, referring the issue to the manufacturer's warranty, as I had declined their extended warranty option. OK.
I then promptly complained by phone and e-mail to Frigidaire, and Frigidaire delegated a representative (from local repair shop) to inspect the oven today, October 15, 2018. The ** employee was unfamiliar with convection ovens, but called Frigidaire tech support, who told him that this oven was not capable of reaching 350F, and then only with a full hour's preheat. Further conversations with Frigidaire, today culminating with a supervisor "**" who told me that the oven was not capable of temperatures above 350F, despite the available much higher settings, and that Frigidaire would not take any action to repair or replace the oven.
I claim that my expectation that a convection oven could actually bake is not unreasonable, that Frigidaire has failed to honor an (at least implicit) warranty that their oven could be used for its intended purpose (i.e., baking). I claim a right to refund under the Magnuson–Moss Warranty Act, probably without hope of resolution.
I purchased a Frigidaire Microwave in July, 2017. After a few uses it started making a horrible noise when I hit start. I thought it was going to blow up. There is no rhyme or reason when it does this. It is so frightening that I cover my ears and want to run from the room out of fear. I contacted Frigidaire and all they did was give me a repair service #. This # happened to be Lowe's and all they did was give me a repairman that was closest to my address, as you probably know, Lowe's does not do their own repair. After reading other reviews that have had bad experiences with getting parts or repairs I feel it would be useless to contact a repairman. I also purchased a refrigerator and stove, all Frigidaire. I will never purchase anything Frigidaire again.
We bought a Frigidaire Gallery microwave at the end of summer 2017. Less than a year later and still within warranty the microwave died. It has been over 6 months and Frigidaire has yet to fix or replace this lemon we bought. The company spouts its rules that it has to follow before it can go before a review board to replace this obviously unfixable product, really Frigidaire?
So they have been giving us the 3 day lip service that someone will come out to look at it, although the first company that came out refuses to come back because they say it can’t be fixed. Does Frigidaire care? No! They want to send someone else out to look at it. Oh and they also told me to buy an extended service agreement for $31 so if it needs to be replaced or fixed they will come. Ha! They haven’t fixed it the first time or tried to make this right. You best believe I will never recommend or buy from this brand again. Not to mention our Frigidaire Gallery fridge makes weird noises like it’s going to take flight. Do not buy from this company because they don’t care about the products or the customer. They will let you hang until you just give up.
Purchased a completely renovated home six weeks in. The Frigidaire dishwasher has leaked three times so we discarded it and purchased a different brand that made us happy. Today, I used the microwave for the first time and will be discarding it - the loud noise from the turntable was frightening. I have had many appliances that have lasted for a long time. Will NEVER purchase a Frigidaire product EVER. Six weeks in and two appliances are scrap. Sad that Frigidaire does not care!
We have an above the stove microwave that is under warranty. Had problems in November, repaired fuse. It stopped working a couple months ago AGAIN and we’ve had a repair person out multiple times to fix everything in it. Waiting weeks in between for parts. The appliance repair people that come out have to go through the Frigidaire factory line. We’ve had to pay for an electrician to come out because they said it was the electrical, when it was not. Frigidaire will not reimburse the $126 that we paid for the electrician to tell us what we already knew, nothing wrong with the house wiring.
The microwave is under warranty. The microwave is still NOT working, it’s still under warranty, after three days of trying to have return calls from a Frigidaire supervisor, they are now continuing to tell me that we have to have the repair person remove the microwave and take it to their shop to plug it into their outlets to then say it will not work. SERIOUSLY!! Then they still won’t replace it only repair it. Absolutely ridiculous. NEVER but Frigidaire.
The new microwave would not accept commands from the keypad, including the time set after following the instructions several times. When support was called they asked us to read the instructions while looking the model up on the internet as they had no information or manual. We found how to get the microwave reset to default and how to get programming options from a third party website. The warranty card will not be sent in as it will useless, and buying a new microwave will be easier and cheaper. We will never buy another Frigidaire product again.
Frigidaire Microwave Model FGMV175QFA was bought brand new from Brandsmart store. After one year a nice built in microwave which is installed up to the e-range stop to work. I reviewed my warranty and unfortunately it was expired one month behind. The technician came up and he fixed for almost half of the amount that I paid new. Less than a month, the microwave stop to work. I called the technician again and he showed me that other part of the microwave is broken. It is a nice looking appliance that we usually buy with the rest of the kitchen equipment. I recommend you that do not buy from Frigidaire or pay a humongous and expensive extended warranty who absorb the design flaws that the appliance has.
We remodelled our entire kitchen in 2012. Purchased the above the stove built-in microwave from Frigidaire. 2 yrs ago, the front of the microwave where the handle meets developed a small crack. The door is made of plastic and there are 3 cracks now and they continue to get bigger. This microwave is not worth the money we spent. Find another brand.
Handle broke off of microwave within 6 months of installing and the digital clock doesn’t keep accurate time!!! Loses two-three minutes every day. Unfortunately I didn’t install it immediately so the company won’t fix it. The stove I bought has one burner that can’t be accurately controlled, if I turn it on passing hi first the burner stays on high, if I turn it on passing low first then it stays on low (of course it’s the front right burner). Started about two years of owning it. I can’t use the self cleaning option cause it trips my circuit, used it all the time on my old oven... the handle of the new Frigidaire refrigerator that we got at work broke off in about a 15 months. I DO NOT RECOMMEND FRIGIDAIRE PRODUCTS.
I purchased this Frigidaire microwave from Walmart for my son for Christmas, 2016. At the time, I also purchased a 3 year Care Plan which covers defects. The Care Plan is provided by a third party called Asurion. My son opened the door and the handle came out of the microwave in his hand. We called Walmart's warranty company Asurion and they claim it's a cosmetic problem although the microwave cannot be opened. There is a hole at the top when the handle was attached. I would assume there would be radiation leakage coming the hole where the door handle was located. This warranty company is a rip off.
The glass turntable has broken twice now and today I took an item out of the unit and walked away and when I came back it was on and heating up nothing but the glass turntable which had broken. I have left the door open so it doesn't turn on accidentally again and burn the house down. Going to have to buy another microwave just to be on the safe side. It was bought in Aug of 2014 and the first turntable glass plate was replaced in Nov of 2017.
I wanted to warn future potential buyers of any Frigidaire appliances to steer clear of Frigidaire products due to their quality of products and customer support. Most specifically for the over the range microwave. We had purchased this unit new, after replacing another unit, from another make and model, that lasted 12 years!! Initially, all seemed ok with this unit. However, a few months into using it, the turntable started squeaking and grinding, a very high-pitched squeak, annoying at best, but we were troubled that this unit was so new!! So, we called Frigidaire, they verified that this would be replaced free, the turntable motor to be specific, not the unit, they gave us a few local contractors to contact to have them come take a look at the unit. We had a local contractor come take a look and he verified that it was indeed the turntable motor, which he would have to order.
He said it normally takes about a week or so to get the part. That was before Christmas, December, a week went by, a month went by. I called the tech, he said he is still waiting for the part and it was back-ordered. I called Frigidaire, and they said that they can't do anything about it. We would have to go thru the tech. I asked about replacing the unit, they said no. They were rude and did not listen. I called the tech back and he told me that there are 46, yes, you heard this right, 46 of the same motor, on back order. And, he could not tell me when the part might come in? It is now almost March!!! DO NOT BUY FRIGIDAIRE! DO NOT BUY ANYTHING FRIGIDAIRE! If you have to replace a part, which is a strong likelihood, you will be waiting and frustrated. It is worthy of spending a little more to get a better product. We had a GE microwave prior for 12 years.
We bought the entire kitchen set of Frigidaire Gallery in November of 2017. After reviewing the information about the companies with the least amount of service calls or repairs, (Frigidaire was ranked 3rd), we went with them. Boy, were we wrong! After making our purchase on Nov 22 and having the appliances delivered December 9 our level of excitement was overwhelming! We left for a Christmas vacation for a couple weeks. When we returned, after only using the microwave twice before leaving, we used it Jan 2. The nice hum of the microwave turned into a loud, continuous roar. Immediately, I smelled a plastic, electrical smell, and the microwave no longer was heating. We had to open the windows. The smell was so bad!
I called Home Depot, and they told me I had to call Frigidaire. I did and that was the worst experience. First, the wait time was tremendous. I'm talking at least 45 minutes. Second, the woman was rude. Third, they had to come out on a day I work and I had to take a day off. That day came and the tech came out and told me he would have to order several parts and they would be in contact with me in a few days. Well, now, the parts are back ordered and it will take 4-8 weeks to even get the parts, let alone take another day off to fix the microwave. I have called Frigidaire back. I've waited on hold. I was passed around to 3 different people because I wanted to speak to a manager. I never spoke to a manager because as they were looking for one, I was again on hold for over an hour!
Why can't I get a new microwave? If my new coffee maker broke, I would return it for a new one. I can buy another microwave for the amount of time I'm having to take off work. I will tell every one I know, NEVER to buy from Frigidaire! Their customer service, and product in my opinion is the worst EVER!!!! I'm extremely dissatisfied! I still don't have a microwave.
After owning my Frigidaire LFMV164QFA built-in over the range microwave for just over two years, it stopped working with no notice. I normally use the microwave twice per day for less than five minutes per use. It just shut down. Fuse and outlet check revealed outlet still functioning normally. This was a cheap builder-grade microwave, but this short-term life is unacceptable. When it did function, you had to slam the door to get it to shut, or jerk with force to get it to open - which probably contributed to its demise. The alarm beep was also highly annoying - very loud and long. I've never been a fan of Frigidaire products, and this experience adds to the list of reasons to never invest in one again.
Bought a new Microwave and paid to have it installed. 7 months later, it doesn't work. Frigidaire keeps sending techs out to try and fix and have probably spent more money than it costs to replace. Terrible service and cheap product. Was going to buy other new appliances to match but will not ever buy a Frigidaire product again.
I bought a Frigidaire microwave oven less than three years ago. The microwave still works fine for cooking but when it stops and I open the door to take out my food, the turntable turns and the fan is running. I don't know if it's cooking or not... not leavin' my hand in to find out! The fact it isn't working properly is not my beef. I contacted Frigidaire to find the replacement part (which I was told was a simple micro-switch) and it seems like all but four parts for that model is obsolete. The unit was manufactured Jan. 2014 and I'm told because there is not a switch unit for that model, I will have to replace the unit. It's not like it's 20 or even five years old. This was the first Frigidaire item I've purchased over my 45 years of wedded bliss and it will be the last.
I bought a Frigidaire range top microwave. It completely broke down with no warning in less than five years. I had a microwave before this one that lasted over 20 years. We are only two people in the household and don't overuse it. Some days, not at all. I think it should have lasted longer. Also, customer service offered no compensation or did anything about our complaint. WILL NEVER BUY ANOTHER FRIGIDAIRE PRODUCT.
6 months after I bought my stainless steel professional microwave the sensor panel went bad. We called the repairman to come, he said he had to replace the main sensor board but accidentally broke the clip that holds it in place because it is made out of a hard plastic. Frigidaire refused to honor the warranty saying the broken clip was not covered due to negligence. Our repair guy had to fight with Frigidaire for 2 months before any parts were shipped. Eventually it was repaired, but now here I am 1 year later and the same thing is happening. We are not abusive to the machine. We use it as any other household would. And now the sensor is not operating again. I haven't yet called a repairman. Was considering a new unit, not Frigidaire. Spent way too much to purchase this lemon of a machine.
My over the stove (gallery series) microwave is only 3 years old. Only use it to heat up stuff. My problem is it looks like its 20 years old... the finish has all worn off, it shows all smudges and fingerprints and I can't get them off. I have tried everything. Does anyone know if there has been a recall?
My Frigidaire microwave is black and stainless. I love the contemporary look and this one goes well with that look and would also fit in with most styles. I have the one that goes over my stove, had it for over 5 years and it still works very well. I love the fact that I can use the timer and microwave at the same time. The price is in the medium range and the best part is it still looks like new. It is very durable, always functioned well and cleans very easily.
The size of the microwave is exactly for my food. It cost over 90 dollars and was useful for my food because almost ever I woke up late so I need my meal ready to get out and take it at work. But I would like a microwave bigger than mine because I need food for my children too. I would also like to change the appearance of microwave and the characteristics like how to warm my food and the high base of the warm.
The quality of the microwave is awesome. It looks great and looks like an awesome thing for the kitchen. I like the color and how the top looks like. The size of the microwave is huge and can fit two plates which is great and I love it. I like this size because it is more than enough for me. I love using this microwave because it does its job and it heats up the food fast. It is very durable, has great material and inexpensive.
The style of the oven makes it a wonderful appliance. It is classy, sharp looking, modern and state of the art. It is a shiny black color that resists dings, dents, and smears. It goes well with any kitchen decor and easy to clean as well. The size fits well on my countertop in the corner and it does not stick out too much. It is also large enough for big plates. It heats food evenly and I like the auto defrost feature. Its many other functions are quick defrost, as well as a popcorn and pizza button. This microwave is a very good value for the price.
Frigidaire expert review by ConsumerAffairs
Frigidaire focuses on supplying high-quality kitchen wares and other home appliances. They have a range of built-ins and community food blogs.
Professional microwave: Large, high-wattage appliances for commercial kitchens of all sizes.
Spacewise rack: The rack inserts easily into the microwave to provide two levels for cooking your food items.
Sensor cooking: Cook with the touch of a button as the microwave sensors select the correct time and temperature settings.
Convection: Convection settings allow you to roast or bake your dishes to perfection.
2-Speed ventilation: Over the range microwaves from Frigidaire function as an oven hood. Two fans with adjustable speeds are provided.
Best for: Singles and couples, small families, large families and commercial kitchens.
Frigidaire Microwaves Company Information
- Company Name:
- Year Founded:
- (800) 374-4432