Frigidaire Gas Ranges

Frigidaire Gas Ranges Reviews

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Frigidaire Gas Ranges Reviews

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    Page 2 Reviews 10 - 40

    Reviewed March 6, 2024

    I purchased this cooktop a few months ago and I hate it. The grills on top are very heavy and need to be removed every time the stove is used for cleaning. The cooktop is hard to clean and easy to stain and scar. Awful experience with this cooktop and I wish I had read these reviews before I made this purchase.

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    CoveragePrice

    Reviewed Jan. 19, 2024

    Too mad I even have to add 1 star - 0000—-We bought a Frigidaire gas stove - June 2023 (remind you the manufacturer company told me Yes put out a review so others will read what is in the coverage) - 2 months in of owning the grates started peeling. No longer flat black. They are gray underneath and it looks HORRIBLE - Will not replace them and still under manufacturer warranty- The grates make the stove look so old!! - I will never buy this name brand again and I did research what was the best brand but so much for them NOT taking care of their customers. Paid over 800.00 for this mess - I wish I could share photos- I would not buy this product 5 gas burners with 3 grates on top - black & sterling silver!! Sad when the manufacturer tells you to make sure to write a review— Says A lot.

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    Customer ServiceStaff

    Reviewed Oct. 11, 2023

    If I could give them a negative rating I would! I purchased a new home and the builder used all Frigidaire appliances. One of the gas ranges won't light so I called to get a service technician out to repair/fix the problem. Once the customer service representative picked up I couldn't hear her questions because of a rooster crowing loudly in the background. When I asked what the noise was the rep confirmed it was her neighbor's rooster! I proceeded to try to get the call completed but her accent was very thick causing me to ask if she could repeat herself over and over again. She took payment from me because they couldn't locate a service warranty and informed me that a service technician would be out that Friday between 8-12pm.

    Once Friday arrived I took the day off work and by 12:30pm NO TECHNICIAN. I called and was told he would be arriving between 12-5pm. By 5pm NO TECHNICIAN! At 5:01 I called customer service and got the same representative with the LOUD rooster crowing in the background. She rescheduled me and told me the service tech was rescheduled for Monday. Monday came and you guessed it NO SERVICE TECH! I called my bank immediately and disputed the charge. At this point I don't know who is running Frigidaire but all your service calls are being forwarded to a Middle Eastern area with crowing roosters. DON'T BUY!

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    Customer Service

    Reviewed Sept. 8, 2023

    I expected Frigidaire to help with their recall on gas cooktop. However, they created more issues and anxiety than they resolve. They say immediate STOP using the cooktop while delaying a resolution for the problem they created at the first place. I suggest never buying Frigidaire. The customer service is the worst.

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    Price

    Reviewed Aug. 31, 2023

    Purchased a Frigidaire gas range model GCRG3060AF 14 months ago. The oven has had very little use and has gone out. The repair to replace the boards will cost $600+ which is almost the price of a new oven. This oven is only guaranteed for a year so that says how dependable the product is. Stay Away from buy one.

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    Reviewed July 4, 2023

    The stove, oven, and air fryer features all work fine, and the range is attractive. The knobs, however, require very little manipulation to turn the gas on. I've had this product for about two months, and my CAT has turned the gas on twice. Another time I turned it on just by leaning against the range to wipe the back of it. Now I remove the knobs when the range is not in use, which is annoying, but I don't want to die in my sleep.

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    Customer Service

    Reviewed May 30, 2023

    I Had two issue with my stove. They fixed one and left without fixing the other claiming they were unaware. I have called the call center multiple times and that is like talking to a tree. This company and its products are garbage. Stay away!

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    Customer Service

    Reviewed April 28, 2023

    I bought a new oven two years ago, it was a gas oven from Frigidaire that had a small gas explosion after about 6 months of use. I was nearby when this happened and luckily had stepped away to grab my phone as it blew. The pressure build up on the element I was using, not only crushing the griddle, but sent the pan into the steel vent we also bought with this oven and left a 8 inch long by almost 1 inch deep dent, and then proceeded to hit and leave a mark on our ceiling.

    I immediately got someone to help me move the oven and disconnect it from the gas. I had to call both Warners' Stellian and Frigidaire multiple times and got a new oven after about a month. Over a year later, they have still have not replaced the vent and keep playing games with me -- Warners' Stellian keeps saying I have to talk to Frigidaire and Frigidaire keeps telling me I have to talk to Warner Stellian. Every time I see the dent in the vent I keep thinking how that could have been my face if I had not decided to grab my phone real quick. I'm done with both of them.

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    Reviewed Dec. 10, 2022

    I did a lot of research and liked the features of the oven. It was a convection oven and air fryer and looked great at about $750. Well, it has never worked properly. The display panel changes to 6's when the oven is heating up and while on. Sometimes it randomly shuts off. A few times, it wouldn't shut off and had to be unplugged. A gas range had to be pulled away from the wall while on to be unplugged. I had a repair person out THREE TIMES and they replaced the display panel all three times, even though I told them that there was more to it. Now Frigidaire says it's out of warranty. THEY NEVER FIXED THE PROBLEM IN THE FIRST PLACE! I will NEVER buy Frigidaire again!

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    Customer ServicePunctuality & SpeedReliability

    Reviewed Oct. 25, 2022

    I previously had a Frigidaire Gallery Series Gas range that lasted 10 years. Never had a problem with it, so when it needed to be replaced I went with the upgraded Frigidaire Gallery Series Gas range with Air Fryer option. Purchased on 8/4/22, delivered 8/6/22. This unit is only 2 months old. Have had to make several calls & several repair service calls made. When using air fryer option the oven will continue to keep heating up and to dangerous levels. (Repair guy tested the unit: When set to 425° the oven will keep heating up to 583° and possibly higher if he didn't turn the unit off. (It's called a run away at this point.)

    I found out this has been an ongoing issue that Frigidaire is & has been aware of and they have not sent out service bulletins or done a recall. So anyway the repair guy came yesterday to install new: control panel, control module and thermostat. But when he tested it on air fryer option the temperature kept going again. So he called their technician support line and did find out from the master repair technician that they came up with a shield they think will fix the problem. So here I wait yet again..

    This oven is NOT safe! It could have burnt my house down. Their customer service is horrible! All they say is "I'm sorry ma'am, once the repairs are made it should be fine, but you (me) have to allow them the time to have repair done". When I ask to speak with a supervisor, they tell me they will follow-up with me & forward everything to their Master Repair Technician. But they never follow up with me. In fact I have call them, get the run around and hung up on by their so called supervisors. I also can NOT find any way to contact someone of power like VP, PRESIDENT OR CEO. How can a company, that knows they have a dangerous product out there in people's homes. NOT do anything about it, except give the consumer a runaround. What happens when someone's house burns down or someone is seriously injured because of this defective Range?? Do NOT BUY GCRG3060AFC model!

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    Customer Service

    Reviewed Sept. 9, 2022

    Stove top itself works fine however within months the cheap plastic knobs starting crumbling, now almost all 4 of them are broken, I called in to ask for replacements and they had the audacity to ask for 59 dollars a pop. Do yourself a favor and buy an actual quality product.

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    Reviewed March 30, 2022

    I've have had my gas stove since June 2018, I haven't had any problems with any part of the stove. The flame can be adjusted by turning the round thing on the top of the burner, you don't have to turn it very much, but I have adjusted mine several times. Everything works great and I would purchase another one. The self cleaning oven works great, the oven cooks great and the knobs aren't plastic. They are chrome.

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    Customer Service

    Reviewed March 17, 2022

    Purchased 36 inch Frigidaire gas cooktop. Gas supplier attempted to install and traced gas leak to the cooktop. Five calls to Frigidaire to send a factory tech to come to my house to make repair. Each call Frigidaire had no record of my previous calls. Promised contact with a date to repair THREE times within 24 hours and still no contact over the past 3 days. Never again Frigidaire.

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Feb. 27, 2022

    Updated on 04/09/2022: In October of 2019 I purchased a slide in Gallery Gas Range, it was delivered a month later. It worked perfectly until the spring of 2021. At that time, the range started randomly beeping/chirping, and the error code F011 would show. The oven timer would randomly turn itself on as well as the oven light, and it also turned the oven on and locked the door. I contacted Frigidaire, and they provided a temporary extended warranty so that a repairman could be sent out. That was the first of what now is 5 repair companies, as the 5th is scheduled for later in April 2022.

    The first company replaced the control board, that resolved the issue for less than a month. So I contacted Frigidaire again, another company came out and checked the oven then stated that since it wasn't beeping/chirping and there was no error code at that time there wasn't anything they could do. The next repair company came out, determined it was the control panel and ordered one. They never came back out and I got tired of trying to chase them down. They didn't return phone calls and did not have email. When he finally got back to me, Frigidaire had already scheduled a different company. The fourth company came out in December of 2021, replaced the control panel and that lasted until mid-February when the beeping/chirping started again.

    Once again I contacted Frigidaire, and they scheduled an appointment with the 4th company. He didn't show up for the appointment but called. After letting him know that the beeping/chirping started again, he stated he would order another control panel. That was the 4th of March, since then neither myself or Frigidaire has been able to reach the company. They don't return phone calls and don't answer the phone. That is when Frigidaire set up the 5th company, a company that is 3 hours away. I reached out to the company to confirm the appointment, no answer or call back and no response from email.

    I went back to Frigidaire and was told there are only 3 authorized repair companies in my area, apparently in the year I have been dealing with this the number of companies has dwindled. So they set the appointment with the only one left. I contacted the company, again to confirm the appointment and found out that their company policy is if another company has already worked on the appliance, they will not as they got tired of cleaning up other companies' messes. So back to Frigidaire I went. The customer service person on the chat stated that they would escalate the issue to see if there were any other repair options. The next day I received a text message from one of the companies that has already looked at the range to confirm my appointment later in April, but due to the lack of beeping/chirping or an error code left without doing anything but checking the oven. The oven was never the problem.

    At this point I don't think this issue will ever be resolved and that I will end up having to just replace the range. I contacted the Extended Warranty department to express my concerns and find out what my options are. They responded promptly, but from their response I realized that nothing is going to happen. They word the extended warranty so that the customer never gets a replacement or compensation to off-set the cost of replacing the appliance. This stove when purchased was over $1000.00, and not something I thought I would need to replace two and half years later. It seems to me that Frigidaire and all major appliance manufacturers need to better vet the repair companies they contract with for both warranty and extended warranty service.

    The repairman need to be up-to-date with their training on the appliances they are contracted to work on. My issue after much research seems to be more electrical as something is shorting out the control panels causing the beeping/chirping and the fact that functions are randomly turning themselves on with no one near the range. All I want is a range that works the way it is suppose to work. One that I am not afraid to leave plugged in as I only plug it in when I am using it due to the fact that I am afraid it will turn the oven on when I am at work and cause a fire or gas explosion.

    Original Review: I purchased my Frigidaire Gallery Freestanding gas range in October 2019. I waited a month for it to be delivered. It worked great until April 2020. Then the beeping started. The timer and oven light would come on by itself at all hours of the day and night. The control board has been replaced two times and 4 different repairman have been here on repair calls. After the last control board was replaced in December 2021 I thought the problem was resolved. Last weekend, it started again. Needless to say I unplugged the range and haven't used it in a week.

    The repairman is scheduled to come out on March 4th. My fear is if the light and timer can turn themselves on, can it also turn on the oven by itself? Per Frigidaire before they will replace an appliance the same part has to be replaced 3 times under the extended warranty. Although I really don't think they will. At this point I am ready to put the stove out by the street for the garbage men and eat the 1200.00 I paid for it. Do Not buy this stove, the control panel is a known issue. If I could upload pictures I would.

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    Reviewed Feb. 24, 2022

    When we bought our home in 2019, a 2018 Frigidaire Professional gas range was included. It is nice to look at, but that is the only positive thing I have to report. In 2019, it was about 8 months old. Within a year. we had episodes where the oven didn't heat up, at all. Trying again the next day usually worked out. The temperature control knob for the oven mode is hair-trigger sensitive. It usually works, but how inconvenient when it doesn't! On several occasions we've have to switch cooking to stovetop or microwave. Power preheat does nothing at all. Then, the beeps. There are supposed to be two: one when you turn the oven on to preheat, a second when it is ready. For a year now, we've been getting 13 beeps each time.

    The other day, the oven didn't work again. The beeps were reduced to one or two. On at least four occasions, we've had service people check it out and replace parts. One issue would be resolved only to have another crop up. Even though it is not even four years old, we're ready to junk it. It wouldn't even be fair to donate such an unpredictable appliance. It just seems like the controls and electronics were fried, from day one.

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    Staff

    Reviewed Jan. 25, 2022

    We bought a Frigidaire gas range for our new home. I bought it. Nothing was said to me that this was not childproof. Now I have a gas stove that every time you barely bump up against it the knobs turn, and the gas is leaking. I can barely touch the knobs and they turn on. This is very dangerous. I was in my kitchen, and someone knocked on the door. I barely hit the knob as I was going to the door. I was talking to the person at my door and the next thing I knew my house was full of gas. I had not even until then realized that I must have hit the knob. If you have a child, be careful. I will never buy Frigidaire products again.

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    Reviewed Dec. 30, 2021

    When our oven is turned on, even on low heat, the knobs get hot enough to BURN you! There is a vent at the back of the stove where the burners are and another one right below the knobs for the burners! POOR DESIGN!!! Frigidaire Gallery products used to be the best! NOT ANYMORE! I will not purchase this brand again. We bought brand new stove, frig, dishwasher and microwave for our new home. Frig ice maker broke in less than 6 months. This brand is a POS.

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    Contract & TermsStaff

    Reviewed Dec. 22, 2021

    I went to Home Depot to purchase a free standing gas range, went with the Frigidaire Gallery which has 4.8 stars review from 2k+ people. Got it hooked it up and the oven does not work, sorry it got up to 350 once; only took 4 hrs to do it. Wanted to send it back to Home Depot... NO RETURNS AFTER 48 HRS. WHAT??? I have two small children and teach 10 hr days, my wife is a nurse dealing with a pandemic and dumb people and now we have this to deal with? It was the fifth day of having the piece of **!!!! They can send a repairman out in 7 more days! Something tells me I'll somehow get a charge for this also.

    You need a lawyer to read through a contract no a days! So for my family and I, we have to get take out or perfect cooking strictly on the stovetop. What a ** joke!!!!! Do not buy this range !!!! Do not buy from Home Depot!!! If I could choose zero stars. I would but not an option! I hope you all read and share this! Big companies have to be held responsible for their lack of common sense. Why would I want to keep a range that does not work and is brand new! Anyone what to buy my new boat anchor please look me up in Maple Grove, MN.

    Kurt

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    Customer Service

    Reviewed Nov. 1, 2021

    I purchased a gas range at Home Depot 6 months ago. After following the directions for cleaning the oven using the self clean mode, we noticed there were scratches on the inside of the glass of the oven. After doing some research on my own, I learned that the intense heat of the self clean cycle can sometimes cause the glass to shatter. If the self clean mode on the oven is unsafe to be used then it should not be recommended to be used by Frigidaire! Meanwhile, the manual of the unit says to not use any kind of spray cleaner to clean the oven so you are forced to use the self clean cycle (which by the way did a great job of cleaning the inside).

    Customer service was contacted and I was told the new glass would be ordered that day. I was told it would take 7-10 business days to receive the new glass to be shipped directly to me. After 2 weeks, I did not receive the glass and I called customer service again. I was told that the glass had never been shipped and it would be taken care of and I would receive the glass in 2 or 3 business days. Meanwhile I can not use my oven for fear of the glass shattering and now I have to wait even longer. I was not initially given an email with a tracking number so there is no way to monitor when the glass will actually come. I can not schedule an appt for technician to come until after the glass is arrived, so waiting even longer after the glass finally comes. Very poor customer service.

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    Customer Service

    Reviewed Sept. 7, 2021

    I have a Frigidaire gas range and while it looks beautiful and seems to cook pretty good, the knobs for the burners are EXTRA SENSITIVE! You barely brush up against them and they turn on the gas, not necessarily the burner. I have smelled gas numerous times only to discover that the knob was slightly turned where the gas was on and escaping! I've even been gone and come home to strong gas smell. Had to call the gas company because unbeknownst to me, I brushed by and slightly turned the gas on! I would think there would be a requirement to push the knob in and then turn it; if for other reason than safety. Thank goodness I live alone and there are no children in my home regularly, but sometimes my grandchildren visit. VERY DANGEROUS!!!

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    Reviewed Aug. 21, 2021

    Purchased a Frigidaire Gallery oven 11/2018, recommended by appliance salesperson as reliable. Oven suddenly malfunctioned after less than three years only months after the extended warranty expired. Top burners work as well as broiler, indicating a problem within the appliance itself. Very difficult to get an appliance repair company to service this appliance, I am waiting to see if it can be fixed at all, or if it will need to be replaced with another appliance, from another manufacturer.

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    Sales & Marketing

    Reviewed June 6, 2021

    Bought a package that included a gas range, dishwasher, fridge, and microwave. Within the first year the dishwasher breaks. Part is not available immediately and we have to wait for 3 months for a replacement part. Just outside of warranty the oven breaks (problems with the electronic control panel) . We have been waiting three months already (and continuing) for a replacement part even though the website says it is available within 14 days. After calling Frigidaire they state that the part will not be available for another 1-2 months, which puts me out of an oven for almost half a year. 1) Their products don't last, and (2) their after sales service is pathetic. Do not buy Frigidaire.

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    Reviewed April 28, 2021

    Purchased this stove and quickly realized how dangerous it was! Gas knobs turn on with barely any touching! Have had numerous times when we smell gas and realize the knob has turned on gas! I have almost caught on fire several times when trying to put things in microwave above stove or bump when moving pots on stove! I have owned an Amana and GE gas stoves and never had a problem! Beware of this stove, not safe!!

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    Reviewed Feb. 20, 2021

    I cant say enough good things about this stove. It is AMAZING!!! The cost was around $700.00 something at the time. Other stoves w/ this stove features were $2500.00 and up. It has split racks. It has thermometer probe. Its convection and the burners are out of this WORLD!!! One burner has more power than our whole old lame duck stove (Kenmore). What I hate: well this black top is a nightmare and I'm not alone. Many hundreds of people say this. You'd think if you heard customers beg for a different top they'd make one but NO to this day if you want a stainless top you have to spend $3000.00. So smeary black top not good but function of stove is over the top!!!!

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    Price

    Reviewed Feb. 16, 2021

    You think you're buying a quality product when you buy the "Gallery" collection from Frigidaire. Well, you'd be wrong. We remodeled our house and bought all new stainless appliances. We made the mistake of buying Frigidaire Gallery built in oven and microwave, 5-burner gas cooktop, and dishwasher. This was less than a year ago. We've already gotten rid of the dishwasher. This gas stovetop will be next. 2 broken knobs in 8 months. Ridiculous!!! Cheap** plastic in the knobs and yet this top was $700. Never again, Frigidaire! Never again! Your "quality" is a freaking joke!!!

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    Punctuality & Speed

    Reviewed Feb. 15, 2021

    Starting from the bottom up, the storage drawer is large and can store extra lids and griddle. The oven is Self high heat cleaning, with a delayed cleaning option, and always does a great job. The oven preheats quickly, and efficiently, and has a large viewing window in the door. The stove top features a rapid boil burner which is totally amazing and I love it very much.

    The stove top is easy to clean, and looks like brand new with just a little spray of vinegar water, after the soft scrub. I love that I can disassemble the burners to clean under them and put them back in place with ease. This stove was here when we bought our home, and frankly all the appliances are Frigidaire, and when I move in a few weeks, I know that beyond a shadow of a doubt I will be buying ALL Frigidaire appliances to be sure. This is the best stove (Professional Series Frigidaire - Self-Cleaning Freestanding Gas Range - Stainless steel) that I've ever had in my 52 years of marriage.

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    Reviewed Feb. 14, 2021

    Two of the stovetop elements stopped working after only a few years of ownership. I've managed to figure out workarounds, but living in an out of the way location makes getting it fixed next to impossible. The knob on one burner sometimes doesn't turn off, and sometimes turns on by itself (crazy fire hazard if anything is left on the stovetop) and the last issue is that if you accidentally touch the clean feature button, it's crazy hard to stop it. I've had my Frigidaire Slide in Oven rendered useless for over a month with the self clean feature that locks the oven door. It's pretty though. ;)

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    Reviewed Feb. 13, 2021

    This is a glass top. The burner location circles marked on the glass scrape off in some areas when cleaning with a razor blade. Stove top stains easily and even deep cleaning leaves stains on the glass top. Drips easily find a way to get between the glass of the oven door. Only way to clean them is to remove glass from door clean and put back together. Using the oven cleaning cycle will stain the stoves aluminum faceplate as the vent from oven is located under the controls so the heat from the oven discolors the metal behind the control knobs where the heat vents out. Burners seem to heat up. Burners slow to heat up in my opinion. I would not recommend Frigidaire.

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    Reviewed Feb. 13, 2021

    I have a 5 burner top with the Middle burner is the long one. I hate that I have to take it apart to clean it once a week and it still does not lite all the flame to cook with even after taking a pipe cleaner to open up little ports for gas to come thru to burn. IDK why it will not burn. Even smell gas that's not burning at times. And I hate the Selective Auto Lite to start the burners. Sometimes it works. Sometimes it don't. But other than that it works great.

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    Reviewed Feb. 12, 2021

    So far my stove is operating very well. It's stainless steel and black, this color does require a lot of cleaning. The stove top is black so I have to keep that clean and spot free. Stainless still is "not stain less". Overall, it's good stove that's easy to operate with easy to understand functions.

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    Frigidaire Gas Ranges Company Information

    Company Name:
    Frigidaire
    Year Founded:
    1918
    Website:
    www.frigidaire.com