Frigidaire Gas Ranges Reviews

I am a senior and my mother is an 87year old. Both of us cannot get to this information. We are stuck with a unit that is not working, but is still being paid for. This is not fair to the consumer. I asked if they can send a technician to retrieve the needed information or replace the unit. I purchased a 5 year warranty which is useless at this point. It seems that the model and item number should be of some assistance and it is not. And to add insult to injury the representation of this company is horrible, useless and does not offer assistance!!!! Bad Business! Next stop.... better business bureau!

There was a strong gas smell when the burners ignited and they had a noticeably louder hissing sound. The flame was coming out at a wider diameter than it should and the flames rose above the burner grate. When the burners turn on, the orange flames “POOFs” outward well beyond the diameter of the burner and grate. Scary. We did not use the stove much the first few days, because I use my air fryer a lot. Then we were out of town during the week after it was delivered.

June 19: After we returned home, I went to fry a steak for the first time on this new stove, on June 19, 2025 (ten days after delivery), and noticed the burner flame was hard to regulate, the flame still looked too high, the louder than usual hiss did not sound right to me. I then tested the oven and the oven flame was too high. I tested the burners without pans on them to observe the flames. The flames on each burner make orange flares that jump up way above the burner grate. When the flame on each burner is on high to medium-high, the center portion of the flame is more white and rises up 4 inches above the burner grates. You can clearly see whitish flame and see heat waves rising high up. Very scary.

My steak ended up burning, cooked on medium flame, when I’ve not had that problem with my previous stove (same pan). When the front left (medium size) burner is turned down to low, it make high-pitched whistling noises that sound like too much pressure. I realized the stove is not safe and that I cannot use the oven, either, due to the oven flame running too high.

June 19: When my husband got home, I asked him to look at the burner and oven flames. He said it appears like it could be the stove's gas regulator that is not right. With both of us concerned and feeling we needed someone to come and take a look, I called Electrolux directly and spoke to “Pam” at 7:30 pm. She made note of my description and gave me a Service Ticket Number. She said it would take “24 to 36 hours” for “someone” to contact me for repair.

June 20: I called Electrolux at 1:18p and spoke with “Joy” to ask if they had made contact with a repair technician yet and stressed that our stove and oven burners were not safe with the high and flaring flames and high gas pressure. She said she understands but I would have to wait a little bit longer before they hear back from a technician. So, I asked her if I could expedite the repair ticket and she said yes. She told me I would have to wait “3 to 5 business days” to receive a repair call, which I was not told when I had originally requested the repair on 6/19. 3 to 5 more business days was not "expediting" this, it was longer than original 24 to 36 hours I'd been told when I called the first time!

June 21: The left burner (medium burner) began making a high-pitched hissing noise when it had been on for several minutes. Very uncomfortable, I shut the burner off. I took videos of all the burners acting defective. June 23: No service call or email yet, so I called Frigidaire at 1:18pm and again spoke with “Joy”. She told me that the record shows still no contact yet with a repair place in our area. I asked if it would be faster if I could contact my own repair person to come out and fix the issue and send them the bill. She said I could do that but I would have to give that person the serial number, model, my name and address, and my repair ticket number, and then that tech would have to contact Electrolux first, for permission, before coming out to look at the appliance. So, basically no difference than waiting for them to find a tech.

June 25: My husband finally received an email (time stamped 7:35pm) from from Electrolux/Frigidaire stating they had contacted an appliance repair tech in our area, and that there was a tentative date for repair set for June 30, and it stated for us to contact the service to make final appointment arrangements. June 26: I called the repair company to confirm that we would like the technician to come out on the date given by Electrolux, June 30. I was told that there were no appointments available on the 30th but they could send a tech the next day, July 1. I had them schedule that for us.

July 1: The tech arrived around 10:30am. I told him that the burners are too high, 3-4 inches above the burner great with white hot flame in the center of the high flame, they “POOF” outward with orange flames and a strong gas smell when ignited, make a loud hiss when on like there’s too much gas pressure, too much orange flame mixed into the blue, and that orange flames flares up high, intermittently, while the burners are in use, even when turned down to low. He spent approximately 30 minutes at the back of the stove adjusting the regulator while he had me intermittently turn the left front burner on to see if the adjustments lowered the flame, reduced the pressure, or stopped the orange flames and flares.

The flame did lower a tiny amount but not enough, and none of the other issues, especially the orange flares, improved. He adjusted the regulator as much as it could be adjusted and the problem did not resolve. He spoke with a fellow tech on his cell as he worked on the back of the appliance. The tech on the phone asked if we had propane and I said we have natural gas and have never had a stove with burners like this. The tech wrote his a report on his tablet and had me sign. He said that Electrolux would probably be the ones to contact us about what they want to do, so that he could come back out and bring parts. Tech emailed his report to us before he left our driveway.

July 4: After three days with no emails or calls from Electrolux/Frigidaire, I called them, at 3:57pm, to ask what they are going to do about our stove that was delivered defective. I spoke with “Reg” for a few seconds and then the line beeped on their end and the call disconnected. I called right back and got “Sam”. I told her that I wanted to know what Electrolux was going to do about my unsafe stove that was delivered defective, since it had been three days since the technician was here and submitted his report; and it was almost a month since it was delivered. She said she would look into my “ticket” in the account. She said it shows that the tech had not sent his report to them yet. I told her that there has to be a mistake somewhere because we received an emailed copy of the tech's report before he left our house.

She rechecked and again said there was no technician report yet. I asked to speak with a supervisor. She put me on hold for 3 to 5 minutes and then came back on to say that there were none available that day due to the holiday. She said someone would notify us on Monday, July 7, about what could be done for us. I told her that someone needed to call by Monday or we were going to reverse the charges for this stove range and the extended warranty we purchased. I asked her to put that in the notes on my account that we will be reversing charges if we don’t get a reasonable resolution by Monday. She said she would put that in the notes.

July 7 (Monday): The repair place that had sent us the tech, 2:49pm, and spoke with “Marcy”. I asked if their tech sent his report on July 1, the day he was here for service and had also emailed us a copy of the report, because Frigidaire had told me on July 4 that they had not yet received it. She checked and said he had sent it.

July 7 (Monday): No call or email yet from Frigidaire by 3pm, as they had said someone would be in touch with me by Monday. I called them at 3:04pm and was on hold until 3:28pm, waiting for a support tech. “Irene” answered and verified my phone number, and then I told her that the appliance repair company had sent the report on July 1, the day the tech was here, which means they had his report when I called them on 7/4. Then I asked what and when Frigidaire was going to fix or replace our stove range. She asked for my address, and then as I was giving her my address the line got quiet. I asked if she was still there there and then there was a beep tone on their end and the call disconnected.

I called right back (3:31p) and was on hold again, waiting for a support tech, until 3:55p. Then “Rose” came on the line. She verified my information again. I then told her that the tech had sent his report the day of service, and I asked what Frigidaire was going to do about the broken, unsafe stove they delivered. She said, “Please hold and I will check what the best option is for you,” and then the line immediately disconnected, again (3:59pm). This time, at 4:07pm, I called Electrolux, hoping I could speak to someone there, to get some answers, and not be disconnected again.

After a one minute hold, “Sam” came on the line. I explained that I keep getting disconnected and told her that I am still waiting for the company to do something to repair or replace my stove, and that in two days it will be a month since it arrived, and we're still waiting for them to honor our warranty and do something to fix or replace this dangerous stove and oven. She misunderstood and thought I was still waiting for a tech to come out for the first time. I explained the tech already came last week, as my account should indicate, and that I am waiting for an answer on whether they are going to repair the stove/oven or replace the appliance. She said she would call my appliance repair place and ask them about the tech’s report (still claiming they had not received it after almost a week), and she put me on hold at 4:10pm.

She came back on the line at 4:18pm and said she spoke with my appliance repair place. She said they told her that the tech said the appliance is “not repairable” because the stove has a “pressure issue” (which we had already figured out before he came to look at it); and she said Chelsea said they “cannot repair it” and that “someone else would need to look at it.” So, I asked “Sam” what am I supposed to do and what are they going to do about that? “Sam” said that I would have to wait until another technician can be located to come out and see if the stove can be repaired by them. I stated that is NOT acceptable, after a month of a broken, dangerous appliance, and said that they needed to rectify this today.

I reinforced that I want a resolution today or that charges for the appliance will be reversed. She said there was nothing she could offer, and then I asked to speak to someone in higher authority there who would understand the urgency of this situation and have an ability to resolve this today by setting up a return and replacement for this defective appliance. She said she would check to see if there was a supervisor who could speak with me. I said that would be great. She put me on hold and came back five minutes later. She said her supervisor, “Juanita”, was on another call at the moment but that she would call me back within an hour. This was at 4:26pm. She assured me Juanita would call me back to see if she can help me.

I am beyond fed up with Frigidaire/Electrolux’s exceedingly poor (lack of) response to their defective, dangerous appliance that was delivered to our home. It is irresponsible and dishonest. I can’t use my oven and the burners are dangerous unless turned down very low, which makes it very difficult to cook and fry. It has been a month and for days today since we ordered this appliance and two days from being a month since it was delivered. Instead of remedying this quickly and ethically, they expect me to wait for however much longer it will take for them to find another technician who is willing to accept what they pay to do this warranty work.

After "Juanita" the supervisor had not called me back within an hour and longer, I called Electrolux again to ask if “Juanita” is still there and available. After a four-minute hold, at 5:58pm, “Immanuel” answered and asked how he could help me. I let him know that I was told over an hour ago that the supervisor “Juanita” would call me back within an hour. I asked him if she was still there. He said he was not sure and would “send her a message to let her know that" I am “waiting to hear back from her.” I won’t be holding my breath any longer. By 6:33pm there still has been no return call from “Juanita”. By 7:07pm there had not been a return call from “Juanita” the supervisor. Also, there is again no email from Frigidaire/Electrolux about what their plan is to fix or replace the defective stove they delivered. "Juanita" never called me back, ever.

Frigidaire/Electrolux is running a scam, defrauding its customers, lying to customers' warranties who call with legitimate concerns about their appliance issues, blowing smoke, taking your money and leaving you high and dry. This is criminal. When will we the people have had enough of this? July 8: Still NO email or phone call from Frigidaire/Electrolux about when I can expect the dangerous, defective gas range to be either repaired or replaced. So, I called my credit card company, issued a report, and requested a "reversal of charges." My case is currently under review. I refuse to put up with Electrolux's criminal behavior in these matters. This is over the top.

July 9: Despite my reversal of charges there has still been NO contact via phone or email from Frigidaire/Electrolux about this nightmare. July 10: Still no contact via phone or email from Frigidaire/Electrolux about this nightmare. I want their appliance out of my house. I am still without a safe and properly working oven and range. Frigidaire/Electrolux HAS NO CUSTOMER SERVICE!!! THEY DO NOT CARE!!! They just want to get your money and then you are on your own, even with a paid warranty. BUYERS BEWARE!!

I wasted 7 hours waiting on the tech for the third appointment and recorded the entire event on my phone. He blamed Lowe's for not explaining that steam clean doesn't really make steam and that they should help me out on a replacement - not Frigidaire. What a bunch of bull. Other brands do make steam. The tech finally admitted that a return authorization request had to come from his boss and he would not issue one without multiple pictures proving it was not fixable. He then said it works as designed by Frigidaire. I even explained that I bought one with a cleaning function because I am elderly with health problems. He didn't care. The first tech told me to go buy chemicals and clean it the old fashioned way. Piece of crap. Don't bother doing research - just don't buy Frigidaire products.

What’s worse, customer service was unhelpful and dismissive, leaving me to deal with this dangerous issue myself. A range should not put your family’s safety in jeopardy. I will never purchase another Frigidaire product again. If you value safety and reliability, I strongly recommend avoiding this model. This experience has been both frightening and frustrating, and I wouldn’t wish it on anyone. Frigidaire needs to do better.

When I call them to get an update or to complain that the problem is still not solved, I am placed on hold for hours at a time. I am promised calls back, which do not happen. I am now being told that since I filed a BBB complaint, they will only deal with me through the BBB, but they are painfully slow in responding to the BBB. I am stuck with an oven that doesn't work properly, customer service that won't help me, and no options for returning the item to the retailer.

We have spent countless hours on the phone only to be given the run around about them not being able to authorize a replacement or even being able to get us in contact with the division who can. Four months later and still can’t use oven. The product may be ok but haven’t had a good one to make an educated judgement. My recommendation is think about purchasing a product from them beforehand. If there is an issue you may end up in the same boat as me. Worst customer service I have ever experienced and that says a lot because I am a service manager.

I contacted frigidaire and was told that it's out of warranty and they won't stand behind their product. Customer service is just a call center in India. This thing is just a fire hazard. Frigidaire is a dead company that will not stand behind its products and became belligerent with my wife on the phone and hung up on me. I can guarantee my family and friends will never purchase another Frigidaire product.

When we called back Frigidaire, they said the same thing as the first time and refused to give the call to a supervisor. We were told to call back and ask for a supervisor. What? Why would we do that when we were already on the line with Frigidaire? This is a disgrace! A brand new stove has a jet go out in under a year and now we can’t have it replaced after their repairman told us it would be. This is our last Frigidaire appliance.

I called again Friday, March 15, 2024 & spoke to a supervisor named Don. He said he'd review the recorded phone call and call me back. He didn't do so. I called 3 more times and spoke with Jim, Gwen, Selena. They all gave me excuses. Don't trust a thing they say. They are dishonest & try to find anyway to shift blame to to customers. They NEVER CALL BACK!