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Reviewed Oct. 11, 2023
If I could give them a negative rating I would! I purchased a new home and the builder used all Frigidaire appliances. One of the gas ranges won't light so I called to get a service technician out to repair/fix the problem. Once the customer service representative picked up I couldn't hear her questions because of a rooster crowing loudly in the background. When I asked what the noise was the rep confirmed it was her neighbor's rooster! I proceeded to try to get the call completed but her accent was very thick causing me to ask if she could repeat herself over and over again. She took payment from me because they couldn't locate a service warranty and informed me that a service technician would be out that Friday between 8-12pm.
Once Friday arrived I took the day off work and by 12:30pm NO TECHNICIAN. I called and was told he would be arriving between 12-5pm. By 5pm NO TECHNICIAN! At 5:01 I called customer service and got the same representative with the LOUD rooster crowing in the background. She rescheduled me and told me the service tech was rescheduled for Monday. Monday came and you guessed it NO SERVICE TECH! I called my bank immediately and disputed the charge. At this point I don't know who is running Frigidaire but all your service calls are being forwarded to a Middle Eastern area with crowing roosters. DON'T BUY!
Reviewed Sept. 8, 2023
I expected Frigidaire to help with their recall on gas cooktop. However, they created more issues and anxiety than they resolve. They say immediate STOP using the cooktop while delaying a resolution for the problem they created at the first place. I suggest never buying Frigidaire. The customer service is the worst.
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Reviewed Aug. 31, 2023
Purchased a Frigidaire gas range model GCRG3060AF 14 months ago. The oven has had very little use and has gone out. The repair to replace the boards will cost $600+ which is almost the price of a new oven. This oven is only guaranteed for a year so that says how dependable the product is. Stay Away from buy one.
Reviewed July 4, 2023
The stove, oven, and air fryer features all work fine, and the range is attractive. The knobs, however, require very little manipulation to turn the gas on. I've had this product for about two months, and my CAT has turned the gas on twice. Another time I turned it on just by leaning against the range to wipe the back of it. Now I remove the knobs when the range is not in use, which is annoying, but I don't want to die in my sleep.
Reviewed May 30, 2023
I Had two issue with my stove. They fixed one and left without fixing the other claiming they were unaware. I have called the call center multiple times and that is like talking to a tree. This company and its products are garbage. Stay away!
Reviewed April 28, 2023
I bought a new oven two years ago, it was a gas oven from Frigidaire that had a small gas explosion after about 6 months of use. I was nearby when this happened and luckily had stepped away to grab my phone as it blew. The pressure build up on the element I was using, not only crushing the griddle, but sent the pan into the steel vent we also bought with this oven and left a 8 inch long by almost 1 inch deep dent, and then proceeded to hit and leave a mark on our ceiling.
I immediately got someone to help me move the oven and disconnect it from the gas. I had to call both Warners' Stellian and Frigidaire multiple times and got a new oven after about a month. Over a year later, they have still have not replaced the vent and keep playing games with me -- Warners' Stellian keeps saying I have to talk to Frigidaire and Frigidaire keeps telling me I have to talk to Warner Stellian. Every time I see the dent in the vent I keep thinking how that could have been my face if I had not decided to grab my phone real quick. I'm done with both of them.
Reviewed Dec. 10, 2022
I did a lot of research and liked the features of the oven. It was a convection oven and air fryer and looked great at about $750. Well, it has never worked properly. The display panel changes to 6's when the oven is heating up and while on. Sometimes it randomly shuts off. A few times, it wouldn't shut off and had to be unplugged. A gas range had to be pulled away from the wall while on to be unplugged. I had a repair person out THREE TIMES and they replaced the display panel all three times, even though I told them that there was more to it. Now Frigidaire says it's out of warranty. THEY NEVER FIXED THE PROBLEM IN THE FIRST PLACE! I will NEVER buy Frigidaire again!
Reviewed Oct. 25, 2022
I previously had a Frigidaire Gallery Series Gas range that lasted 10 years. Never had a problem with it, so when it needed to be replaced I went with the upgraded Frigidaire Gallery Series Gas range with Air Fryer option. Purchased on 8/4/22, delivered 8/6/22. This unit is only 2 months old. Have had to make several calls & several repair service calls made. When using air fryer option the oven will continue to keep heating up and to dangerous levels. (Repair guy tested the unit: When set to 425° the oven will keep heating up to 583° and possibly higher if he didn't turn the unit off. (It's called a run away at this point.)
I found out this has been an ongoing issue that Frigidaire is & has been aware of and they have not sent out service bulletins or done a recall. So anyway the repair guy came yesterday to install new: control panel, control module and thermostat. But when he tested it on air fryer option the temperature kept going again. So he called their technician support line and did find out from the master repair technician that they came up with a shield they think will fix the problem. So here I wait yet again..
This oven is NOT safe! It could have burnt my house down. Their customer service is horrible! All they say is "I'm sorry ma'am, once the repairs are made it should be fine, but you (me) have to allow them the time to have repair done". When I ask to speak with a supervisor, they tell me they will follow-up with me & forward everything to their Master Repair Technician. But they never follow up with me. In fact I have call them, get the run around and hung up on by their so called supervisors. I also can NOT find any way to contact someone of power like VP, PRESIDENT OR CEO. How can a company, that knows they have a dangerous product out there in people's homes. NOT do anything about it, except give the consumer a runaround. What happens when someone's house burns down or someone is seriously injured because of this defective Range?? Do NOT BUY GCRG3060AFC model!
Reviewed Sept. 9, 2022
Stove top itself works fine however within months the cheap plastic knobs starting crumbling, now almost all 4 of them are broken, I called in to ask for replacements and they had the audacity to ask for 59 dollars a pop. Do yourself a favor and buy an actual quality product.
Reviewed March 30, 2022
I've have had my gas stove since June 2018, I haven't had any problems with any part of the stove. The flame can be adjusted by turning the round thing on the top of the burner, you don't have to turn it very much, but I have adjusted mine several times. Everything works great and I would purchase another one. The self cleaning oven works great, the oven cooks great and the knobs aren't plastic. They are chrome.
Frigidaire author review by ConsumerAffairs Research Team
Frigidaire's history stretches back to its founding in Indiana in 1916, when many of its most innovative "iceboxes" still used actual ice. It introduced the world's first 30-inch electric range in 1952.
Frigidaire Fit Promise: Frigidaire guarantees that it can help buyers find a model to fit the space available in their kitchens.
Built-in options: Frigidaire offers one of the most extensive arrays of choices for buyers who want appliances that can be seamlessly integrated into countertops and cabinetry.
Coordinated design: Frigidaire maintains design unity across multiple product types, giving buyers many choices when they wish to maintain a consistent appearance for all of a household's appliances, including stoves.
Easy buying tools: Frigidaire's Appliance Selector allows buyers to quickly find the best choice for their needs.
Robust warranty support: Frigidaire makes it easy for buyers to schedule maintenance and receive warranty support online, through mail or with authorized local partner locations.
Frigidaire Gas Ranges Company Information
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