Frigidaire Gas Ranges

Frigidaire Gas Ranges

 2.9/5 (512 reviews)

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Overall Rating2.9 out of 5
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Page 1 Reviews 0 - 10
Verified Reviewer
Original review: May 30, 2023

I Had two issue with my stove. They fixed one and left without fixing the other claiming they were unaware. I have called the call center multiple times and that is like talking to a tree. This company and its products are garbage. Stay away!

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Verified Reviewer
Original review: April 28, 2023

I bought a new oven two years ago, it was a gas oven from Frigidaire that had a small gas explosion after about 6 months of use. I was nearby when this happened and luckily had stepped away to grab my phone as it blew. The pressure build up on the element I was using, not only crushing the griddle, but sent the pan into the steel vent we also bought with this oven and left a 8 inch long by almost 1 inch deep dent, and then proceeded to hit and leave a mark on our ceiling.

I immediately got someone to help me move the oven and disconnect it from the gas. I had to call both Warners' Stellian and Frigidaire multiple times and got a new oven after about a month. Over a year later, they have still have not replaced the vent and keep playing games with me -- Warners' Stellian keeps saying I have to talk to Frigidaire and Frigidaire keeps telling me I have to talk to Warner Stellian. Every time I see the dent in the vent I keep thinking how that could have been my face if I had not decided to grab my phone real quick. I'm done with both of them.

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    Verified Reviewer
    Original review: Dec. 10, 2022

    I did a lot of research and liked the features of the oven. It was a convection oven and air fryer and looked great at about $750. Well, it has never worked properly. The display panel changes to 6's when the oven is heating up and while on. Sometimes it randomly shuts off. A few times, it wouldn't shut off and had to be unplugged. A gas range had to be pulled away from the wall while on to be unplugged. I had a repair person out THREE TIMES and they replaced the display panel all three times, even though I told them that there was more to it. Now Frigidaire says it's out of warranty. THEY NEVER FIXED THE PROBLEM IN THE FIRST PLACE! I will NEVER buy Frigidaire again!

    2 people found this review helpful
    Verified Reviewer
    Original review: Oct. 25, 2022

    I previously had a Frigidaire Gallery Series Gas range that lasted 10 years. Never had a problem with it, so when it needed to be replaced I went with the upgraded Frigidaire Gallery Series Gas range with Air Fryer option. Purchased on 8/4/22, delivered 8/6/22. This unit is only 2 months old. Have had to make several calls & several repair service calls made. When using air fryer option the oven will continue to keep heating up and to dangerous levels. (Repair guy tested the unit: When set to 425° the oven will keep heating up to 583° and possibly higher if he didn't turn the unit off. (It's called a run away at this point.)

    I found out this has been an ongoing issue that Frigidaire is & has been aware of and they have not sent out service bulletins or done a recall. So anyway the repair guy came yesterday to install new: control panel, control module and thermostat. But when he tested it on air fryer option the temperature kept going again. So he called their technician support line and did find out from the master repair technician that they came up with a shield they think will fix the problem. So here I wait yet again..

    This oven is NOT safe! It could have burnt my house down. Their customer service is horrible! All they say is "I'm sorry ma'am, once the repairs are made it should be fine, but you (me) have to allow them the time to have repair done". When I ask to speak with a supervisor, they tell me they will follow-up with me & forward everything to their Master Repair Technician. But they never follow up with me. In fact I have call them, get the run around and hung up on by their so called supervisors. I also can NOT find any way to contact someone of power like VP, PRESIDENT OR CEO. How can a company, that knows they have a dangerous product out there in people's homes. NOT do anything about it, except give the consumer a runaround. What happens when someone's house burns down or someone is seriously injured because of this defective Range?? Do NOT BUY GCRG3060AFC model!

    5 people found this review helpful
    Verified Reviewer
    Original review: Sept. 9, 2022

    Stove top itself works fine however within months the cheap plastic knobs starting crumbling, now almost all 4 of them are broken, I called in to ask for replacements and they had the audacity to ask for 59 dollars a pop. Do yourself a favor and buy an actual quality product.

    2 people found this review helpful
    Verified Reviewer
    Original review: March 30, 2022

    I've have had my gas stove since June 2018, I haven't had any problems with any part of the stove. The flame can be adjusted by turning the round thing on the top of the burner, you don't have to turn it very much, but I have adjusted mine several times. Everything works great and I would purchase another one. The self cleaning oven works great, the oven cooks great and the knobs aren't plastic. They are chrome.

    5 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: March 17, 2022

    Purchased 36 inch Frigidaire gas cooktop. Gas supplier attempted to install and traced gas leak to the cooktop. Five calls to Frigidaire to send a factory tech to come to my house to make repair. Each call Frigidaire had no record of my previous calls. Promised contact with a date to repair THREE times within 24 hours and still no contact over the past 3 days. Never again Frigidaire.

    6 people found this review helpful
    Verified Reviewer
    Original review: Feb. 27, 2022

    Updated on 04/09/2022: In October of 2019 I purchased a slide in Gallery Gas Range, it was delivered a month later. It worked perfectly until the spring of 2021. At that time, the range started randomly beeping/chirping, and the error code F011 would show. The oven timer would randomly turn itself on as well as the oven light, and it also turned the oven on and locked the door. I contacted Frigidaire, and they provided a temporary extended warranty so that a repairman could be sent out. That was the first of what now is 5 repair companies, as the 5th is scheduled for later in April 2022.

    The first company replaced the control board, that resolved the issue for less than a month. So I contacted Frigidaire again, another company came out and checked the oven then stated that since it wasn't beeping/chirping and there was no error code at that time there wasn't anything they could do. The next repair company came out, determined it was the control panel and ordered one. They never came back out and I got tired of trying to chase them down. They didn't return phone calls and did not have email. When he finally got back to me, Frigidaire had already scheduled a different company. The fourth company came out in December of 2021, replaced the control panel and that lasted until mid-February when the beeping/chirping started again.

    Once again I contacted Frigidaire, and they scheduled an appointment with the 4th company. He didn't show up for the appointment but called. After letting him know that the beeping/chirping started again, he stated he would order another control panel. That was the 4th of March, since then neither myself or Frigidaire has been able to reach the company. They don't return phone calls and don't answer the phone. That is when Frigidaire set up the 5th company, a company that is 3 hours away. I reached out to the company to confirm the appointment, no answer or call back and no response from email.

    I went back to Frigidaire and was told there are only 3 authorized repair companies in my area, apparently in the year I have been dealing with this the number of companies has dwindled. So they set the appointment with the only one left. I contacted the company, again to confirm the appointment and found out that their company policy is if another company has already worked on the appliance, they will not as they got tired of cleaning up other companies' messes. So back to Frigidaire I went. The customer service person on the chat stated that they would escalate the issue to see if there were any other repair options. The next day I received a text message from one of the companies that has already looked at the range to confirm my appointment later in April, but due to the lack of beeping/chirping or an error code left without doing anything but checking the oven. The oven was never the problem.

    At this point I don't think this issue will ever be resolved and that I will end up having to just replace the range. I contacted the Extended Warranty department to express my concerns and find out what my options are. They responded promptly, but from their response I realized that nothing is going to happen. They word the extended warranty so that the customer never gets a replacement or compensation to off-set the cost of replacing the appliance. This stove when purchased was over $1000.00, and not something I thought I would need to replace two and half years later. It seems to me that Frigidaire and all major appliance manufacturers need to better vet the repair companies they contract with for both warranty and extended warranty service.

    The repairman need to be up-to-date with their training on the appliances they are contracted to work on. My issue after much research seems to be more electrical as something is shorting out the control panels causing the beeping/chirping and the fact that functions are randomly turning themselves on with no one near the range. All I want is a range that works the way it is suppose to work. One that I am not afraid to leave plugged in as I only plug it in when I am using it due to the fact that I am afraid it will turn the oven on when I am at work and cause a fire or gas explosion.

    Original Review: I purchased my Frigidaire Gallery Freestanding gas range in October 2019. I waited a month for it to be delivered. It worked great until April 2020. Then the beeping started. The timer and oven light would come on by itself at all hours of the day and night. The control board has been replaced two times and 4 different repairman have been here on repair calls. After the last control board was replaced in December 2021 I thought the problem was resolved. Last weekend, it started again. Needless to say I unplugged the range and haven't used it in a week.

    The repairman is scheduled to come out on March 4th. My fear is if the light and timer can turn themselves on, can it also turn on the oven by itself? Per Frigidaire before they will replace an appliance the same part has to be replaced 3 times under the extended warranty. Although I really don't think they will. At this point I am ready to put the stove out by the street for the garbage men and eat the 1200.00 I paid for it. Do Not buy this stove, the control panel is a known issue. If I could upload pictures I would.

    6 people found this review helpful
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    Verified Reviewer
    Original review: Feb. 24, 2022

    When we bought our home in 2019, a 2018 Frigidaire Professional gas range was included. It is nice to look at, but that is the only positive thing I have to report. In 2019, it was about 8 months old. Within a year. we had episodes where the oven didn't heat up, at all. Trying again the next day usually worked out. The temperature control knob for the oven mode is hair-trigger sensitive. It usually works, but how inconvenient when it doesn't! On several occasions we've have to switch cooking to stovetop or microwave. Power preheat does nothing at all. Then, the beeps. There are supposed to be two: one when you turn the oven on to preheat, a second when it is ready. For a year now, we've been getting 13 beeps each time.

    The other day, the oven didn't work again. The beeps were reduced to one or two. On at least four occasions, we've had service people check it out and replace parts. One issue would be resolved only to have another crop up. Even though it is not even four years old, we're ready to junk it. It wouldn't even be fair to donate such an unpredictable appliance. It just seems like the controls and electronics were fried, from day one.

    6 people found this review helpful
    Verified Reviewer
    Original review: Jan. 25, 2022

    We bought a Frigidaire gas range for our new home. I bought it. Nothing was said to me that this was not childproof. Now I have a gas stove that every time you barely bump up against it the knobs turn, and the gas is leaking. I can barely touch the knobs and they turn on. This is very dangerous. I was in my kitchen, and someone knocked on the door. I barely hit the knob as I was going to the door. I was talking to the person at my door and the next thing I knew my house was full of gas. I had not even until then realized that I must have hit the knob. If you have a child, be careful. I will never buy Frigidaire products again.

    11 people found this review helpful
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    Frigidaire author review by ConsumerAffairs Research Team

    Frigidaire's history stretches back to its founding in Indiana in 1916, when many of its most innovative "iceboxes" still used actual ice. It introduced the world's first 30-inch electric range in 1952.

    • Frigidaire Fit Promise: Frigidaire guarantees that it can help buyers find a model to fit the space available in their kitchens.

    • Built-in options: Frigidaire offers one of the most extensive arrays of choices for buyers who want appliances that can be seamlessly integrated into countertops and cabinetry.

    • Coordinated design: Frigidaire maintains design unity across multiple product types, giving buyers many choices when they wish to maintain a consistent appearance for all of a household's appliances, including stoves.

    • Easy buying tools: Frigidaire's Appliance Selector allows buyers to quickly find the best choice for their needs.

    • Robust warranty support: Frigidaire makes it easy for buyers to schedule maintenance and receive warranty support online, through mail or with authorized local partner locations.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Frigidaire Gas Ranges Company Information

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