Frigidaire Gas Ranges

Frigidaire Gas Ranges Reviews

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About Frigidaire Gas Ranges

Frigidaire Gas Ranges Reviews

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    Page 1 Reviews 0 - 10

    Reviewed Dec. 2, 2024

    Bought a gas frigidaire stove and the stove will not light while the broiler has no problems. The smell of gas is scary. I've taken it apart. Everything seem ok. But still the smell of gas and no ignition. There should be a recall on this product. Where is the gas coming from when it doesn't light in the stove itself? I pulled all the grating off and put a candle in the stove. No ignition yet I smell the gas. The only heat is from the igniter. 3 yrs we've had this problem. Gas stoves are simple. Why all this electronic crap?

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    Customer ServiceInstallation & SetupReliability

    Reviewed Nov. 15, 2024

    I purchased a Frigidaire gas range expecting quality, but I was shocked to discover a gas leak coming from the appliance. This is not just an inconvenience—it's a major safety hazard. The smell of gas was noticeable shortly after installation, and after confirming it wasn’t an installation issue, I had a professional inspect the range itself. The technician confirmed that the leak was due to a defect in the appliance. This is completely unacceptable for any product, especially one involving gas, where lives could be at risk.

    What’s worse, customer service was unhelpful and dismissive, leaving me to deal with this dangerous issue myself. A range should not put your family’s safety in jeopardy. I will never purchase another Frigidaire product again. If you value safety and reliability, I strongly recommend avoiding this model. This experience has been both frightening and frustrating, and I wouldn’t wish it on anyone. Frigidaire needs to do better.

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      Verified purchase

      Reviewed Nov. 14, 2024

      The range we bought, Model# FCRG3062SS has some issues. The base on the burners burn from simple cooking and the only way to remove the burn is with a wire brush. Not Cool. ALSO the steam cleaning oven, DON'T ever buy one and expect a clean oven. Not happy at all with our choice.

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      Customer ServicePunctuality & Speed

      Reviewed Oct. 15, 2024

      I purchased a Frigidaire gas range a month ago. It has never worked correctly. I have had four service appointments with technicians, two of which I had to take a day off of work to be there. It still does not work. They have replaced both the thermostat and the control board. It still does not work. On the latest service call, the technician simply said that "it's not supposed to work that way" referring to what the manual says it should do. Because he marked the issue as "resolved" customer service says the only way they can do anything is to send out a fifth technician to diagnose the problem.

      When I call them to get an update or to complain that the problem is still not solved, I am placed on hold for hours at a time. I am promised calls back, which do not happen. I am now being told that since I filed a BBB complaint, they will only deal with me through the BBB, but they are painfully slow in responding to the BBB. I am stuck with an oven that doesn't work properly, customer service that won't help me, and no options for returning the item to the retailer.

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      Installation & Setup

      Reviewed Oct. 4, 2024

      Ordered a gas cooktop and paid for installation. After three delivery dates were delayed, they finally showed up and just wanted to drop it off and run. NO INSTALLATION as promised and paid for. I no longer have faith in the Frigidaire brand. Never again.

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      Customer Service

      Reviewed Sept. 23, 2024

      I purchased a gallery stove and refrigerator in 2022, since then I have had nothing but issues with the stove (model #GCRG3060AFD). The latest, same issue three years in a row, is that I can't clean the stove without an error F090 internal locking mechanism issue. I called once again and was told, once again, I need to pay for this because it is out of warranty... even though it is a recurring issue. I am not pleased and wish I would never I have purchased it.

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      Customer ServiceInstallation & SetupPunctuality & Speed

      Reviewed Sept. 6, 2024

      Be aware that this manufacturer isn't going to make you feel good about your purchase. I purchased a Frigidaire gcfg3060bfb stove from Home Depot four months ago on a holiday sale. Right from initial install the product locked out and shot an error code. I made the mistake of calling Frigidaire tech support over a holiday weekend thinking it was something silly. Was not able to get through due to holiday. That Monday I called again and they weren’t able to solve the problem. The code isn’t even one for a stove. By the time I got that info it was passed the exchange period for Home Depot. Over the last four months we have scheduled six appointments for Electrolux to fix the problem. The first two we stayed home for 8 hours only to be stood up with out a phone call they next four were failed attempts to repair the unit with new parts.

      We have spent countless hours on the phone only to be given the run around about them not being able to authorize a replacement or even being able to get us in contact with the division who can. Four months later and still can’t use oven. The product may be ok but haven’t had a good one to make an educated judgement. My recommendation is think about purchasing a product from them beforehand. If there is an issue you may end up in the same boat as me. Worst customer service I have ever experienced and that says a lot because I am a service manager.

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      Customer ServicePrice

      Reviewed July 19, 2024

      We purchased a gas range Model FCRG3015AWB in January 2023. By September, the front right jet was not lighting automatically. A BBQ lighter was needed to get a flame. A technician was sent to the house. He blew out the ignition switch and said it was working but if we had any further problems he will note the file for Frigidaire to cover the ignition switch even if it was out of warranty. Of course, this week in July 2024, it will not light again. Their technician should have replaced it last year and did not. Neither did he annotate the file for Frigidaire. So, when we called to have that defective ignition switch replaced, they referred us to Total Appliance Service who came last September. Total Appliance Service said they would not honor the repair which they said would be over $400. That’s half the price of a new stove!

      When we called back Frigidaire, they said the same thing as the first time and refused to give the call to a supervisor. We were told to call back and ask for a supervisor. What? Why would we do that when we were already on the line with Frigidaire? This is a disgrace! A brand new stove has a jet go out in under a year and now we can’t have it replaced after their repairman told us it would be. This is our last Frigidaire appliance.

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      Reviewed June 10, 2024

      The Tech has been out and deemed the oven is working as designed. Which means Frigidaire intentionally designed the stove to blow hot air into the home from the vent in the middle of the cooktop. When I say hot air, I mean temp gauge was placed at the point of vent and air was recorded at a temperature of 390 degrees. Blowing into the kitchen. For the whole time the oven is on. And then continues to blow hot air for another 30 minutes after the oven is turned off. So hot in the kitchen the smoke/heat alarm activated. Blower fan is so loud it's hard to talk over the sound of it blowing. We are so disappointed in Frigidaire I want to just take it to their factory and sit it on their curb. Never again Frigidaire, never again.

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      Customer ServiceInstallation & SetupStaff

      Reviewed March 26, 2024

      This is in Los Angeles, CA. I purchased a stove/oven 3 years ago. The oven bake function stopped working but the broiler worked. I reported this problem to Frigidaire & paid them to diagnose the problem. They sent a guy named Andre who said the thermostat wasn't working. I bought a new one, installed it myself & the oven still didn't bake. I called Frigidaire again. Regretfully, I didn't get the person's name. He told me they would send another technician who would fix the oven for free. Not only did they NOT do that but they sent the same technician who said it was now a different problem (he reported the broiler didn't work). This was false.

      I called again Friday, March 15, 2024 & spoke to a supervisor named Don. He said he'd review the recorded phone call and call me back. He didn't do so. I called 3 more times and spoke with Jim, Gwen, Selena. They all gave me excuses. Don't trust a thing they say. They are dishonest & try to find anyway to shift blame to to customers. They NEVER CALL BACK!

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      Frigidaire author review by ConsumerAffairs Research Team

      Frigidaire's history stretches back to its founding in Indiana in 1916, when many of its most innovative "iceboxes" still used actual ice. It introduced the world's first 30-inch electric range in 1952.

      • Frigidaire Fit Promise: Frigidaire guarantees that it can help buyers find a model to fit the space available in their kitchens.

      • Built-in options: Frigidaire offers one of the most extensive arrays of choices for buyers who want appliances that can be seamlessly integrated into countertops and cabinetry.

      • Coordinated design: Frigidaire maintains design unity across multiple product types, giving buyers many choices when they wish to maintain a consistent appearance for all of a household's appliances, including stoves.

      • Easy buying tools: Frigidaire's Appliance Selector allows buyers to quickly find the best choice for their needs.

      • Robust warranty support: Frigidaire makes it easy for buyers to schedule maintenance and receive warranty support online, through mail or with authorized local partner locations.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Frigidaire Gas Ranges Company Information

      Company Name:
      Frigidaire
      Year Founded:
      1918
      Website:
      www.frigidaire.com