Frigidaire Gas Ranges

I immediately got someone to help me move the oven and disconnect it from the gas. I had to call both Warners' Stellian and Frigidaire multiple times and got a new oven after about a month. Over a year later, they have still have not replaced the vent and keep playing games with me -- Warners' Stellian keeps saying I have to talk to Frigidaire and Frigidaire keeps telling me I have to talk to Warner Stellian. Every time I see the dent in the vent I keep thinking how that could have been my face if I had not decided to grab my phone real quick. I'm done with both of them.

I found out this has been an ongoing issue that Frigidaire is & has been aware of and they have not sent out service bulletins or done a recall. So anyway the repair guy came yesterday to install new: control panel, control module and thermostat. But when he tested it on air fryer option the temperature kept going again. So he called their technician support line and did find out from the master repair technician that they came up with a shield they think will fix the problem. So here I wait yet again..

This oven is NOT safe! It could have burnt my house down. Their customer service is horrible! All they say is "I'm sorry ma'am, once the repairs are made it should be fine, but you (me) have to allow them the time to have repair done". When I ask to speak with a supervisor, they tell me they will follow-up with me & forward everything to their Master Repair Technician. But they never follow up with me. In fact I have call them, get the run around and hung up on by their so called supervisors. I also can NOT find any way to contact someone of power like VP, PRESIDENT OR CEO. How can a company, that knows they have a dangerous product out there in people's homes. NOT do anything about it, except give the consumer a runaround. What happens when someone's house burns down or someone is seriously injured because of this defective Range?? Do NOT BUY GCRG3060AFC model!

The first company replaced the control board, that resolved the issue for less than a month. So I contacted Frigidaire again, another company came out and checked the oven then stated that since it wasn't beeping/chirping and there was no error code at that time there wasn't anything they could do. The next repair company came out, determined it was the control panel and ordered one. They never came back out and I got tired of trying to chase them down. They didn't return phone calls and did not have email. When he finally got back to me, Frigidaire had already scheduled a different company. The fourth company came out in December of 2021, replaced the control panel and that lasted until mid-February when the beeping/chirping started again.

Once again I contacted Frigidaire, and they scheduled an appointment with the 4th company. He didn't show up for the appointment but called. After letting him know that the beeping/chirping started again, he stated he would order another control panel. That was the 4th of March, since then neither myself or Frigidaire has been able to reach the company. They don't return phone calls and don't answer the phone. That is when Frigidaire set up the 5th company, a company that is 3 hours away. I reached out to the company to confirm the appointment, no answer or call back and no response from email.

I went back to Frigidaire and was told there are only 3 authorized repair companies in my area, apparently in the year I have been dealing with this the number of companies has dwindled. So they set the appointment with the only one left. I contacted the company, again to confirm the appointment and found out that their company policy is if another company has already worked on the appliance, they will not as they got tired of cleaning up other companies' messes. So back to Frigidaire I went. The customer service person on the chat stated that they would escalate the issue to see if there were any other repair options. The next day I received a text message from one of the companies that has already looked at the range to confirm my appointment later in April, but due to the lack of beeping/chirping or an error code left without doing anything but checking the oven. The oven was never the problem.

At this point I don't think this issue will ever be resolved and that I will end up having to just replace the range. I contacted the Extended Warranty department to express my concerns and find out what my options are. They responded promptly, but from their response I realized that nothing is going to happen. They word the extended warranty so that the customer never gets a replacement or compensation to off-set the cost of replacing the appliance. This stove when purchased was over $1000.00, and not something I thought I would need to replace two and half years later. It seems to me that Frigidaire and all major appliance manufacturers need to better vet the repair companies they contract with for both warranty and extended warranty service.

The repairman need to be up-to-date with their training on the appliances they are contracted to work on. My issue after much research seems to be more electrical as something is shorting out the control panels causing the beeping/chirping and the fact that functions are randomly turning themselves on with no one near the range. All I want is a range that works the way it is suppose to work. One that I am not afraid to leave plugged in as I only plug it in when I am using it due to the fact that I am afraid it will turn the oven on when I am at work and cause a fire or gas explosion.

Original Review: I purchased my Frigidaire Gallery Freestanding gas range in October 2019. I waited a month for it to be delivered. It worked great until April 2020. Then the beeping started. The timer and oven light would come on by itself at all hours of the day and night. The control board has been replaced two times and 4 different repairman have been here on repair calls. After the last control board was replaced in December 2021 I thought the problem was resolved. Last weekend, it started again. Needless to say I unplugged the range and haven't used it in a week.

The repairman is scheduled to come out on March 4th. My fear is if the light and timer can turn themselves on, can it also turn on the oven by itself? Per Frigidaire before they will replace an appliance the same part has to be replaced 3 times under the extended warranty. Although I really don't think they will. At this point I am ready to put the stove out by the street for the garbage men and eat the 1200.00 I paid for it. Do Not buy this stove, the control panel is a known issue. If I could upload pictures I would.

The other day, the oven didn't work again. The beeps were reduced to one or two. On at least four occasions, we've had service people check it out and replace parts. One issue would be resolved only to have another crop up. Even though it is not even four years old, we're ready to junk it. It wouldn't even be fair to donate such an unpredictable appliance. It just seems like the controls and electronics were fried, from day one.