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FAS Windows & Doors Reviews

Servicing Orlando & Tampa only

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About FAS Windows & Doors

FAS Windows & Doors is a large dealer of new and replacement windows and doors in central Florida. FAS, which stands for Father and Son, is a family-owned business with offices in Orlando, Winter Park and Tampa. Its three-step process for customers includes an in-home consultation, custom production and professional installation.

Pros
  • Highly customizable products
  • Free estimates
  • Lifetime warranties
  • Financing offers and discounts
Cons
  • May be expensive
  • Limited service area

FAS Windows & Doors Reviews

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    1 featured review
    How do I know I can trust these reviews about FAS Windows & Doors?
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    Page 3 Reviews 40 - 240
    Verified purchase
    Staff

    Reviewed Dec. 13, 2016

    I wanted a door that I can put a dog door in it but it was where a French door would be...so I needed a partial French door. I had been looking for a long time and FAS Exteriors carried a product that had an unusual configuration. They helped me in the way I wanted and with what I wanted to do with this door. Their staff was very nice when I dealt with him, but towards the end, I felt like he dropped me. The installer was great, though.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you for your review and feedback. We look forward to serving you again in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 11, 2016

    It was a mess from the get-go. It took FAS four weeks to come out for the final measurement of the windows before they order it. I built my own wood shutters. I had most of the wood on site but didn't have the shutters all done which I’m legally allowed to do. I get a phone call two months into the project, before they even ordered the windows, that they need to get pictures of all my shutters before they order. I said, "That’s funny because the contract doesn’t say that,” then I was told it's a new policy. That doesn't make any sense. I said, “I don’t care about your new policy. The contract I signed says upon final inspection these shutters are supposed to be done.” But I gave them the pictures because they wouldn’t order the windows until they knew I had all of the stuff on site.

    A few weeks later, I was dealing with another lady in the office. It was dumb stuff. She sent me a blank permit and told me to sign it. I said, “Well, I can appreciate what you’re trying to do, ma’am, but the bottom of the page clearly states that I affirm and clarify that all the information above is true and correct. Well, I’m not gonna sign a blank piece of paper. I don’t give people a blank sheet saying a bunch of lies." They got irritated that I made them go back and forth to fill out the permit application before I signed it. Am I just gonna sign my name and expect them to do their job properly? Obviously they were failing miserably at this point.

    So then they finally get the permit and come out and do the windows. The guys who came out burnt a couple of the windows with the screwdriver! They hit the windows with the black part of the screwdriver and left black burn marks where the screws were. I had to call them back out to bring other screens for that. Then they brought me a bag of buttons that go into all the screw holes that I had to put in myself because I did not pay them enough with an absurd amount of money for it. I still have several parts of the windows that I need to put the buttons in, and it doesn’t cover up their entire screw-up because they drilled the hole, moved the drill over, and now there’s extra drill spots around the hole. They completely botched my entire job and I’m so irritated with them. I’m at the end of my wits with them.

    The worst part was with the lady that I was speaking with while the windows were being ordered. I called her and said, "I need to get an updated schedule. When are we gonna put these windows? We’re looking at three and a half months now.” She’s replied with “Simonton let us know that they ran out of glass.” That was a blatant lie. Simonton has an entire warehouse full of glass. This here is a window company.

    I then go online and I Google to my little heart's content for two hours trying to figure out where Simonton’s factory is. I find it in West Virginia. I call the customer service number but the lady at Simonton won’t give any information without a P.O. number. I called back to FAS to get the P.O. number, and the lady at FAS literally laughed out loud at me and said that was the most absurd thing she’s ever heard.

    It was a ridiculous experience overall. As soon as I signed the contract I felt like it was a bad idea all the way around, and there’s consistent excuse after excuse after excuse. They screwed everything up and I'm glad it's over. I would appreciate it if they had just done it right the first time and not lied to me, flat out told me six to eight weeks. That means at the end of the eighth week the windows should be installed. They did it in 12 weeks. The whole thing with FAS was a sham.

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    Response from FAS Windows & Doors

    Mr. Schumann, Thank you for your feedback and review. We apologize for the extended time frame of your project and any bumps along the way. It was with great surprise that one of our partners would give you false information about the glass delay on your project. We're confident there was a misunderstanding. We reached out to the manufacturer and they responded with a written letter stating that there was indeed a glass delay on your project and apologized for the way their team member handled it. We regret that you received false information. Thank you for your business and we look forward to serving you again in the future.

    Verified purchase
    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Dec. 10, 2016

    In May 2016, I called FAS. Then I met the FAS salesman. I ordered all new windows, and a French door for the rear dinette (lanai). I wanted grids in all windows. The first FAS salesman I met in May 2016 stated he does not like grids in windows, he refused to order a bathroom window, he refused to order windows and rear PGT door for the rear dinette (lanai), he refused to order sculptured grids, he refused to order grids for the French doors, and he refused to order an available tan color for the six window sashes.

    Against my will, I was forced to have colonial grids on white sashes. The second salesman I met, which was in June 2016, discovered that three of my ordered windows had no grids. He then was able to resolve this by ordering grids for these three windows. He also ordered grids for the French patio doors. He also ordered a bathroom window. He also ordered windows and with grids for the rear dinette (lanai). He also refused to order a rear PGT door for the rear dinette, (lanai). With FAS, I was refused diagrams and descriptions of all of the ordered windows.

    With FAS, I was refused an explanation and photos of what the French doors would look like. A fantastic window installer came in September 2016. Two different windows had obvious scratches. FAS so far has refused to do anything about that. One window installed in the front dinette was one I did not order being a much lower quality window of a much lower cost and not an energy star. But it had its own permit. Since it had its own permit, the window inspector did not flunk the permitting for having a much lower quality window at a much less cost than what I had ordered.

    FAS initially denied I had a much lower quality window at a much lower cost, and with its own permit. After much insistence on my part, after FAS talked to the window installer to make sure I wasn't lying, and after I sent a photo of the label of this much lower quality window to FAS, then FAS reluctantly ordered a replacement window. This was the much higher cost window that I originally ordered. The window installer said to me and to FAS that I could have a brand new rear PGT door for my rear dinette, (lanai). In September 2016, FAS ordered a rear PGT door for my rear dinette, (lanai). FAS refused to send me a photo of this ordered PGT door.

    The rear dinette, (lanai), had five obviously bent and damaged screens on the windows. The French patio doors were reversed from the original order. They open into the wrong side, opening right into the rear dinette table. They were to open on the right side into the open pathway into the rear dinette, (lanai). I never before knew a door company would order doors to open into a dinette table preventing passage. That's like ordering doors to open into a wall. The left French patio does not close as the frame seems bent.

    Reluctantly, in September 2016, FAS ordered two new French doors. For the three months while waiting for the rear dinette PGT door, replacement front dinette window, and for the replacement two French doors, FAS refused to have a person come out and look at the two scratched windows and bent and damaged screens. Finally, after three months of numerous calls to FAS, a salesman will come out on 13th December, 2016 to look at the two scratched windows and bent and damaged screens. If I can convince FAS to replace these two scratched windows and five damaged screens, then it will take another three to four months or longer before these replacements come.

    Very likely, this $15,291 project, (of which I put $10,000 cash down), to install two French doors, and to replace one garage window, two eyebrow windows, three front dinette windows, three bedroom windows, one bathroom window, six rear dinette, (lanai), windows, and install one rear PGT door, will take close to a year, or may take even longer. The main problem is chaos and confusion in the FAS production department, no FAS quality control of the received products (to make sure there are no received damaged products), there is no one to call to report a scratched window or a bent and damaged screen, and there is complete lack of cooperation of FAS for initially ordering any of their products, and for resolving any problems after install.

    Other than that, I am very happy with the brand new windows. I am sure I will be very happy with the soon to be replaced two French doors, and front dinette window, and soon to be installed rear PGT door. I will be thrilled once the two scratched windows and five bent and damaged screens are replaced in several more months. Then FAS will get the balance I owe them. I will pay FAS for the finished work. FAS customer **.

    UPDATED ON 12/26/2016: Part Two: (see my previous review of which over 650 plus people have read it so far; with the position I had working with President George W. Bush, I am extremely influential in my state and in the White House; I guarantee that my series of unfortunate events with FAS Windows and Doors are well known.) I first met the FAS Windows and Doors salesman in May 2016. Now it is the end of December 2016. My FAS saga continues on and on.

    The main problem is that there is no quality control with Terry **, FAS Production Supervisor. There is no one assigned to examine a received product to see if it is received damaged, or stored damaged, or if it is received as being the wrong product ordered. This is reckless and careless of FAS. A damaged or a wrong product should not be installed. But I had damaged products installed. I had the wrong product installed. I had the wrong opening doors installed. I ordered grids and grids are missing.

    This is not the fault of the window installer. There is no one is assigned at FAS to examine what had been installed to see if there are any issues. Post installation of a customer's home: the five main issues for a FAS examiner would be: (1) Is there a scratched window installed? (2) Is there a damaged screen installed? (3) Are the doors ordered installed opening the right way or the wrong way? (Due to production and not due to the installer.) (4) Are the ordered products installed or are products installed that are not the actual products ordered? And (5), if grids are ordered, are there actually grids in the windows?

    There is no one assigned at FAS to resolve a scratched window or a damaged screen problem. If you are able to report a scratched window or damaged screen to FAS, nothing will be done for a very long time until you complain so much for several months, then FAS Windows and Doors finally gives up and reluctantly resolves your problem. FAS often does not return your phone calls. Silence is the motto of FAS Windows and Doors.

    After three months of trying and trying, finally the field supervisor CJ came and verified that I have two scratched windows and six damaged screens. CJ is excellent. I recommend him highly. These window and screen replacements hopefully will arrive sometime in 2017, maybe February? Maybe March? You never know until the very last minute when FAS is suddenly ready to install.

    Fortunately I am retired and very flexible with my time, in between traveling to the White House. The fantastic window and door installer came December 23rd, 2016. I recommend him highly. After seven months of patiently waiting, I am very pleased with the just installed new and very expensive PGT rear dinette (lanai) door. It is beautiful. But FAS is quite reluctant to order this wonderful PGT door for some very mysterious reason.

    The first very expensive French doors opened incorrectly. After three months of patiently waiting, the replacement French doors just installed were the wrong doors ordered: these doors open correctly but now there are NO GRIDS. I need new french doors, again. Is third time ordering a charm? After three months of patiently waiting, the replacement front dinette window number three just installed may be wrong window ordered because it is missing a label. I have no idea what kind of window it is: is it the window I ordered? Or is it a different window than what I ordered? (Like before.)

    I would like the installation of a window or door that I ordered then receiving something entirely different, especially if it is not an Energy Star lower quality window. I cannot trust FAS Windows and Doors anymore. If you order from them, you better make sure that the received windows are not scratched, that there are no damaged screens, that the doors open correctly, that you have the correct products ordered, and if you order grids, that grids are actually in the windows. My FAS problems have not yet been solved. I have learned to be very patient with FAS. I have spent more than $15,000 with FAS. FAS has been paid in full.

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    Response from FAS Windows & Doors

    Mr. Hall, thank you for your feedback and review. We apologize for the extended time frame of your project and any bumps along the way. Thank you for having our Field Supervisor, CJ out yesterday to discuss next steps with you. We have received all products and will be coming out on Friday Dec. 23rd to finish up your installation. We appreciate your patience and look forward to completing your project to your complete satisfaction.

    Verified purchase
    Staff

    Reviewed Dec. 10, 2016

    I purchased nine windows from FAS Exteriors. The products are great and although there was a little bit of delay in the timing, the salesman was fantastic and was really good about following up. Part of the reason for the delay was that we had an unusual window that had to be fitted. But overall, it was a great experience. Everybody that I dealt with like the sales guy and the installers were all friendly, courteous and professional.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you for your review and feedback. We look forward to serving you again in the future.

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Dec. 8, 2016

    When I called FAS Exteriors, my husband was standing by and he couldn't believe how courteous, nice and efficient the receptionist was. We scheduled for somebody to come out. The windows we got included bay windows and one that was from floor to ceiling, and they all added up to eight pieces. With their sales guy, Jeff, the purchase went very easy. He was so accommodating when he came and talked to us which was good. He was great and upfront. A lot of our experience was so nice. Their rep constantly stayed in touch with me and informed me of when the windows would be arriving in our location and let me feel that I wasn't a forgotten client.

    We had the option for a Sunday installation which we agreed to, however, that didn't work out so well. FAS Exteriors just bought another company in Winter Park and these additional crew have not worked for them before. They showed up but they evidently didn't know what they were doing. When I called the very next day, I told FAS we wanted to have Nick and his crew to come do the installation because Nick was the one who came to do the measurements. Nick and his crew were great and they did a really good job. When the inspector came, he told me that they used the top-end stuff. Overall, FAS Exteriors was wonderful and in a year, we'll probably call them back to do a sliding glass door.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you for your review and feedback. We look forward to serving you again in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed Dec. 7, 2016

    I was going down to Orlando and felt it was a good opportunity to stop in at the FAS Windows & Doors store and take a look. We purchased a window and their people had to measure it all the way to make sure that what they replaced it with was the correct size. They had nice sales people and were definitely hard workers. But I have one issue I was concerned about. They were supposed to caulk the windows and when I looked at the caulking they put in, it wasn't enough to fill the gap. I didn't particularly like that. I called for one of them and he put some more spray in there. But even then, it wasn't enough.

    Then on my front windows, I told him that I could still see right through the window, right through the gap. So, he came back to seal it a second time but I could still see the gap through. I took a long matchstick and put it right through from inside to outside. They don't like putting a lot of caulk in there. Now I can't see through the window anymore because they put the framing around it. If there's still a gap, I can't see it. But the windows look good and are working nicely. Their motto down there is to do it as cheap as possible. They have corner mold and beads they put around doors and windows. One of the corner beads just came loose and had left cracks on the walls though that's not totally FAS Windows & Doors' fault.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you for your review and feedback. We're glad you are enjoying your new windows and that they are meeting your expectations. We understand that you had some questions about the foam around the window during the installation process. Thank you for allowing us to address those questions/concerns. We look forward to serving you again in the future.

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Oct. 21, 2016

    I've used FAS Exteriors twice. I like how they work and they're very organized. I purchased replacement windows from them. They were great and beautiful. However, their sales rep didn't take his time either measuring or explaining things to me. He was not the positive experience in the whole thing. He rushed through everything, was not detailed enough, and didn't really answer questions clearly. On the other hand, their installers were terrific. In fact, they had to go back over the salesperson's work to ensure that the size of the windows were correct. Overall, they were professional, except for the sales element, and they have great product with quality installation.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you for your feedback. We are so glad you love the products! Thank you for your repeat business.

    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Oct. 20, 2016

    I hear about FAS more than any other company and when I talked to the salesman, I was pretty impressed with the setup. So, I trust them more than anybody else. The salesman explained the deal and was very straight to the point and honest, which I appreciate. I purchased customized windows and I've talked to him about doors also. FAS sells expensive doors, which are out of my league, and he was straight upfront and didn't try to push it to me. He just let me know the different direction on the doors.

    Only one guy came out to do the installation but he did a great job. He was conscientious and hard-working, and we liked him a lot. I'm 100% happy with everything FAS did. The only minor complaint I would have is that it took them longer to get the product in and the installation set up than what they specified, which is fine. It was a great experience. I'm glad I went with FAS. It was well worth the cost.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We are so happy you're happy with the products and service. We look forward to serving you again in the future.

    Verified purchase
    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Oct. 19, 2016

    Our electricity bill was one of the main reasons why we decided to switch windows because we had aluminum windows before. In addition, since we're expecting our first child in December, we wanted safer windows as well. We got some picture windows and regular slide windows from FAS. They were middle grade windows, the ones right below the hurricane double pane. We liked the price and the warranty of FAS. If we ever decided to sell the house, these carry over to the next buyers. The windows we purchased were measured and made to fit, but they were standard size windows.

    The sales rep came out to the house, showed us the little samples of the different types of windows, and was friendly and upbeat. He was open and honest with us about the price, and compared this with that of other retailers like Home Depot. Then he also mailed us the little magnet, and that was cool and good because it was personalized with the letter.

    Likewise, the installation team were awesome. It took them two half days to do the installation, and I wish it would have been done in one day, but I understand they had other schedules. They came out, did the work quickly, and then cleaned up after themselves. They brought their own vacuum, broom, and other cleaning stuff, which was pretty cool. They didn't leave a mess. Then they took the old windows, which was awesome.

    The items we received are great. Other than being newer, they're better than the windows that were installed a few years ago from another company by the previous owners of the house. Furthermore, our electricity bill has gone down by about $40 to $50, and that's been a huge plus. Overall, the FAS guys have been friendly and fast, and their product was reasonably priced and good in quality, and we're happy with FAS.

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    Response from FAS Windows & Doors

    Thank you for the positive feedback. We're glad you're happy with the product and service. We look forward to serving you again.

    Customer Service

    Reviewed Oct. 3, 2016

    Called on them to quote my house. Sales guy came out and spent 10 minutes measuring 37 windows. Send an email to me wanting me to contract with him with a handwritten quote. Ask for a formal quote to review both the scope and terms, he said that all I needed. When I said, "No, please write it up per the scope." He knew there was no switch and up charges down the road for windows he never measured for. I would be careful to get a complete scope of work before contracting with FAS Windows. Every other company did and why I am going with Window World.

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    Response from FAS Windows & Doors

    Thank you for your review and feedback. We are very disappointed to hear of your experience with our representative and this certainly does not represent the way we do business. We have used your feedback constructively and internally addressed your concerns. We truly apologize.

    Verified purchase
    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed Aug. 18, 2016

    We had a bad experience with a previous door installer/retailer. Then we heard good things on the radio about FAS so we went to see them in their warehouse and we were impressed with both the product and the people. We bought two sets of French doors and had them installed. We were also able to customize our lock and glass selection, as well as the decorative treatment of the doors and it worked very well. Their sales rep was very personable. He called in response to our call to set up a time and he arrived on time. He was very knowledgeable and very enthusiastic, and we very much enjoyed the opportunity to talk to him. He was certainly the first contact in our home that helped convince us to try them out.

    Their installation team was very good and very professional. They came out, measured, and they showed up with the doors and the doors fit, which was nice. They had the materials they needed and they cleaned up afterwards. All in all, we were very pleased with the experience. They did a great job. FAS has a higher price but there was great value. Their quality’s terrific. They did a great follow-up as well, after the work was done. They called and verified if we were satisfied with the work, up to the permit inspection. They took care of taking off the labels and so forth, which were required to be let down for the permit.

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    Response from FAS Windows & Doors

    Thank you for your review and feedback. We're so glad you are happy with our products and service!

    Verified purchase
    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Aug. 14, 2016

    After about five companies who came in, FAS were the ones I went with. They were made here, which I was pretty happy with, and they were made in-house. Also, the gentleman didn't try to oversell me on it which was what the other four companies did. I'm also in sales and I didn't like the way they did the sales job. But for the FAS guy, it was pretty much truthful and he didn't give me any BS on the pricing. He came in, said their best price, explained what they did and guaranteed that they were going to stick by their product. He seemed trustworthy and told me what I wanted to hear. He did a very good job and sold me on it.

    I bought 3x5 windows for my mom's house and the quality was good from my mom's point of view. The installer had 5 holes that he needed to fill with seven windows and he did an outstanding job. I like the quality of putting everything in and that he cleaned up his mess. He even did me a favor by taking the sliders in the back with him. I wasn't even there during the installation. I handled everything over the phone and went over after he's done installing them which took just one day. Then the county came over because it had to be approved and they signed off on it. So Mom's happy and I was happy. I'm going to work on my house next year where I'm also going to get windows done and I'm probably going to use the same company.

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    Response from FAS Windows & Doors

    Thank you for your feedback! We're so glad we could help and that you're happy with the outcome! We look forward to serving you again in the future.

    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Aug. 9, 2016

    FAS Exteriors weren’t the cheapest but I thought they had the best service and product. Their sales team member was excellent and very helpful. He made an appointment and came to my house. I told him what I was interested in and went through all the products. After I got an estimate, I went to their showroom and looked at the product that I thought I might like and made a decision on it. I was able to check there and select what product that I wanted. I had all new windows and three sliding doors since my entire house was re-done. The installation team was fabulous and the quality of the items so far is excellent. I was going for quality products, quality installation, and the labor and FAS is excellent. They gave a lifetime warranty on the product as well as on the labor. There’s a lot of warranty that one can get on a product but then they charge $300 to come and change the window, but not with FAS.

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    Response from FAS Windows & Doors

    Thank you for your review! We're so pleased you're happy with our products and service! We look forward to serving you again in the future.

    Verified purchase
    Staff

    Reviewed Aug. 3, 2016

    I needed the Simonton windows so I looked it up and found that FAS Exteriors had them. I got the Simonton windows and the PGT door from them and they were customized. Their sales people were very good, knowledgeable and patient to get everything in order. The installers performed as well. The only problem that I had was the PGT door came in scratched. They replaced it three times so I had to wait about a month for them to get the sliding doors corrected. Everything besides that was fine. I like the products and they are of very high quality. I did the actual research and knew what I was getting. I asked the right questions, and FAS Exteriors performed. I have recommended the company to several people in my community.

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    Response from FAS Windows & Doors

    Thank you for your feedback! We're glad you love your new windows and door! Thank you for the referrals!

    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 1, 2016

    In 2008 or 2007, I had FAS Exteriors do our windows. They put some foam in the inside and the way they cropped it and everything on the outside was kind of sloppy. We only did half of the house and I had 5 windows left. So, I called them recently because I wanted to make sure the windows all look the same. They were also the only ones who would show up and give us a bid. Coincidentally, I had the same salesman for both times. He was great and I've recommended him to somebody else. I needed some specialized work done with one of the windows for it to be installed and he recommended somebody who did a great job. The second installation team was different but was fast.

    The quality of the windows is good. However, they're very heavy and hard to open. I tried to get FAS to come out and do some maintenance on them but I never could get that done. I have recommended FAS Exteriors to my daughter and I got a $100 gift card in the mail for that because she bought a big sale.

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    Response from FAS Windows & Doors

    Thank you for your feedback! We're so glad you're happy with your windows. Thank you for the referral! We look forward to serving you again in the future.

    Verified purchase
    Staff

    Reviewed July 29, 2016

    I got about 25,000$ worth of FAS windows & doors for my parents. The company's commitment sounded like something I could live with so I purchased from them. We live on a second story with two-floor foyers where there was a huge window up on what would be the second floor which was a tremendous amount of work for them to put it. But they said there would be no problem when I asked them to, so they did it. Overall, I've had excellent service, better than I could have ever imagined. I appreciate everything they did for us.

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    Response from FAS Windows & Doors

    Thank you for your feedback! We're so happy you're pleased! Thank you for your business and we look forward to serving you again in the future.

    Verified purchase
    Staff

    Reviewed July 26, 2016

    FAS Exteriors did a very good job with my windows. They went above and beyond what I expected. The guys they sent were very careful with what they were doing and very friendly. My windows are excellent and I love them. I was surprised about how good they are.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you for your feedback! We're so glad you're happy with our products and service! We look forward to serving you again in the future.

    Verified purchase
    Staff

    Reviewed July 25, 2016

    I liked the guy I talked to at FAS Windows & Doors. He was straightforward. He came to the house and spent around an hour there. We bought the vinyl glass windows for our house. They were all made to fit our house and replaced the existing windows that we had. Everything was so easy and trouble-free. I already recommended them to some friends that just moved to Dunedin.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you for your feedback. We're glad you had a great experience and we look forward to serving you again in the future.

    Verified purchase
    PriceStaff

    Reviewed July 22, 2016

    We had heard that FAS Exteriors was pretty good and we got their guy to come out. He seemed pretty professional and the pricing was decent so we got their triple pane gas-filled windows. Our experience was all positive and I would recommend them.

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    Response from FAS Windows & Doors

    Thank you for your feedback! We're so glad you're happy with your windows. We look forward to serving you again in the future.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed July 18, 2016

    We were looking to put windows in our house and we were recommended to look at FAS by someone my husband works with. FAS had a high rating on the Consumer Report, on Angie’s List and they were a medium quote. When we went to the building to look at the windows, we liked the gentleman that was there that explained how they work. We were happy with our sales team member to begin with, and we needed to add some more windows afterwards. We contacted him and he gave us partial information back on a quote. We tried to get him again and we were never able to get a resolution. My husband had sent emails but he never got back with us.

    My husband took the inquiry up higher and higher, and we got a “Well, I’m sorry, too bad.” So we had the other windows put in by another company which was Window World. We’ve been very happy with Window World and found out that we did not really get complete information with the FAS Windows, exactly like we did on the Window World. But we got other information on FAS that we didn’t get when Window World did that first quote.

    At this point, we’re not very dissatisfied with FAS. The installation team, the office team were very good, but our salesperson, and even with the people that we tried to escalate the issue to, we were not getting the answers. Even at the top level, they just said, “Oh, I’m sorry about that,” and no follow-up. It was disappointing, considering that we were really happy with the crew that came out and did the work.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We're very disappointed that your expectations weren't exceeded. This isn't the way we do business and we're sorry this happened to you. We are taking the proper action to ensure this doesn't happen again.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed July 12, 2016

    FAS was very receptive. They did what we wanted with the front windows that we purchased. The sales rep was very nice. He answered all our questions and took care of everything. Everything that he said, like the time that it would take for them to come and for someone to come in and inspect before the windows would be installed, was correct. The installation was done in no time, which surprised me. They were able to put and fit windows in so fast, so I was very happy with that. Their installers told us how to care for the windows, so that was very informative. I would do it with them again if I needed new windows.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We're so glad you're enjoying your new windows. We look forward to serving you again in the future.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed July 3, 2016

    We were looking to put windows in our house and a person my husband works with recommended we look at FAS Exteriors. We looked at three different companies but decided to go with FAS because they had high ratings on Consumer Report and Angie’s List, and they gave us a medium quote -- not the lowest, not the highest. Also, when we went to their showroom to look at the windows we liked the gentleman there that explained how they work.

    We're really happy with the FAS crew that came out and did the work. However we're very disappointed in the salesman. We needed to add some more windows afterwards so we contacted him and he gave us partial information back on a quote. We tried to get him again and my husband had sent emails but he never got back with us.

    My husband took the inquiry up higher and higher, and we got a “well I’m sorry, too bad” and they didn’t seem to follow up or care. So we had the other windows put in by another company Window World and found out that we did not really get complete information on the FAS Windows exactly like we did on the Window World windows. However we did get other information on FAS that we didn’t get when Window World did their first quote so it kind of balances out, and we're able to get response very nicely from the office person who helped us worked through our electric company OUC who needed information for us to give to them to get rebates on windows for using energy-saving windows. We weren’t able to do that on the computer but the person in the office had a relationship with the person at OUC and she took care of it for us.

    Also when I called FAS after I found out that the screw was not put in properly when the window was installed so it was preventing the window from moving to where it needed to move to, FAS sent somebody out who looked at it and was able to fix it. So at this point we’re not very dissatisfied with FAS and they probably would be one of our two recommendations. But we would tell whomever we recommended them to that we were really happy with the installation team, the office team was very good, but our salesperson and even the people up the hierarchy whom we tried to escalate our issue to were disappointing. My husband even told them we do realize that it was a much smaller order as it was only three instead of ten windows but we’d like our questions answered and we did not get any answer.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We're very disappointed that your expectations weren't exceeded. This isn't the way we do business and we're sorry this happened to you. We are taking the proper action to ensure this doesn't happen again.

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    Customer ServiceInstallation & SetupStaff

    Reviewed June 1, 2016

    When I first moved here which was back in the late ‘70s, FAS was frequently advertising and we thought we had liked what they said about their windows. We became fascinated over the years except that we had not called them until last November. I’m very much satisfied with their materials and workmanship, and I was able to customize my order as well. The sales team were very pleasant, understanding and outspoken. The installation team was very professional and friendly. I’m very well pleased with the quality up to this point and I’m getting good results with my utility since the windows have been installed. I have made and seen a great change since I have the new windows in.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We're thrilled you love your new windows! We look forward to serving you again in the future.

    Verified purchase

    Reviewed May 31, 2016

    We love our French doors from FAS Exteriors. We were able to customize them in such a way that we had a lot of slots in the windows that would open the doors. It's got excellent quality and the installer was a great young man. He came in and I thought there was no way he was going to knock out that bottom shelf but he did it. He cleaned it out and didn't leave a speck of dirt behind. We have seen the competition driving around town and we didn't like their contractor's truck. It's a little ruddy for us and we thought that was not a very good representation of what our product would look like when it was finished. But with FAS, we would recommend them to anyone.

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    Response from FAS Windows & Doors
    Thank you for your feedback! We're very pleased you love your French door!

    Thank you for your business and we look forward to serving you again.

    Verified purchase

    Reviewed May 25, 2016

    Overall, my experience with FAS was very good. I’m very happy with the sliding glass doors we got from them. After we went to their showroom, they sent a salesman who did the measurements at the house. And then after that, they sent out the crew to install them. The crew was terrific, and they cleaned up as they went.

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    Response from FAS Windows & Doors

    Thank you for your feedback! We're so glad you're happy with your new patio door! We look forward to serving you again in the future.

    Verified purchase
    Staff

    Reviewed May 20, 2016

    We were doing our house over in Columbus and since we needed weatherproof windows, I got a large picture window, and a grouping of three, with the big one in the middle from FAS. They had to build it to fit the frame that was already there, so they built it right on the spot. Their sales team has been very helpful, careful and did a lot of measuring. In fact, the one who did the measuring made sure he was here when they were building it. I was pleased because they're so professional about it and the end product was very satisfactory. It's excellent and even the inspector who came said that it was well done.

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    Response from FAS Windows & Doors

    Thank you for your feedback! We look forward to serving you again in the future.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed May 17, 2016

    We got a pretty good deal from FAS and they also have the type of windows we wanted so we had them install very large windows in our house. We got all of the main windows and the quality is excellent because I even went to see some new houses sometime back and the quality of my windows was superior to what they were showing in new homes. The salesperson who came out was very knowledgeable and no one was pushy. I also like that I was kept in the loop as to where we stood in the process at all points in time so I knew what was coming. They also provided me with a list of what the next steps would be, who's going to call me and what I need to do to prepare. The installers too were courteous and very clean - didn't leave any residue. They ran a bit late but they notified me. I was very pleased with the process, the service and I love my windows. If I were to need windows again, I would definitely reach out to them.

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    Response from FAS Windows & Doors

    Thank you for your feedback! We're so glad you love your new windows! We look forward to serving you again in the future.

    Verified purchase
    Staff

    Reviewed May 15, 2016

    FAS said they were family-owned and strove for perfection. I purchased from them a double-pane patio glass door which was custom-order as the door size was not standard. Their sales rep couldn't have been more professional and helpful. He communicated to me everything that was going on. Their office always gave status reports anytime there was movement, which was amazing. The installer was fast and explained how the door opens and closes. There was no re-measuring and the fit was perfect. No mistakes were made. The quality is beyond what I had hoped for. I had asked Home Depot to put in a front door similar to it and it was terrible compared to FAS.

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    Response from FAS Windows & Doors

    Thank you for your feedback! We're thrilled you're happy with your new patio door. We look forward to serving you again.

    Verified purchase
    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed May 12, 2016

    I researched FAS online and everything looked satisfactory to me. Also, their price was good. So I purchased a bunch of windows from them and it was a very good product. The sales team was very helpful and answered all my questions. It worked like clockwork. They said that after I signed they would call me and they did. Follow up was also excellent, I had no surprises. Everything from start to finish was very good. Also, the installation team was very good, polite, neat, fast and on time. I was very pleased and would recommend FAS to anybody. All in all, they explained everything, and everything happened accordingly and in a timely manner.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We're glad you're enjoying your new windows! We look forward to serving you again in the future.

    Verified purchase
    Customer ServiceInstallation & SetupPriceStaff

    Reviewed May 9, 2016

    FAS Exteriors' pricing was more competitive and the overall product reviews and ratings were better than the competitors. The sales team was knowledgeable, helpful and were patient enough to answer any questions ahead to make sure I was knowledgeable myself in getting the product that I want. It was a very good experience. The installation team was in and out as expeditiously as possible. They did all windows through my whole home and I also got a set of French doors. They were insulated, impact-rated, and hurricane-rated windows and doors. The actual size of the windows were all unique because it's an old home, so each window was a custom measurement. They are of very good quality and have held up good so far.

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    Response from FAS Windows & Doors

    Thank you for your review and feedback. We are thrilled you're pleased with your new windows and French doors. Thank you for your business and we look forward to serving you again.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed May 4, 2016

    We purchased a front sliding glass door from FAS Exteriors. The salespeople we dealt with were very knowledgeable and friendly, and they helped in every detail along the way. The quality of the item we have is excellent. Every step along the way was what we expected. We didn't have any problems with whatever including when the installers came. The time schedule was perfect. Everything was just exactly what we wanted.

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    Response from FAS Windows & Doors

    Thank you for your review. We're so glad you're happy with your new patio door! We look forward to serving you again in the future.

    Verified purchase
    Installation & SetupStaff

    Reviewed April 29, 2016

    We were considering FAS several years ago, because over 20 years ago, we had windows and doors replaced, and I've never been really happy with them. The company that serviced them went out of business. So the next go-round, windows need replacing but the three external doors are bad, so we just went straight to FAS. They're not the cheapest outfit in town, but they were recommended very highly to us and we knew other people that had dealt with them. The installation people were top-notch. So everything we do from here on, I wouldn't even bother with anybody else. The doors fit beautifully and it was a complete job and the product was great.

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    Response from FAS Windows & Doors

    Thank you for your review and feedback. We are so happy you're pleased with your new entry door. Thank you for choosing FAS and we look forward to serving you in the future.

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    Customer ServiceInstallation & SetupStaff

    Reviewed April 22, 2016

    In 2006 my husband and I were looking at replacing the windows because the ones that the builders put in were really crappy. Builders don't always use the best materials. And being from up North and having good, sturdy, heavy windows, we knew what we wanted. I was talking to Mike, a gentleman at church, and he was familiar with FAS Exteriors and recommended that we get in touch with them. We did and we were very impressed so we decided to go with the windows. At the same time, we had talked about replacing the doors in a couple of years. When it came time for me do the doors, I just automatically called FAS.

    Phil from sales was very nice, knowledgeable, and very personable. He's a great salesman, too. He's very nice to talk with, he tells what you're doing, doesn't pressure you and makes suggestions. Their installation team were very, very good and I had a lot of fun with them when they were here. One of the supervisors is from England who has a very heavy accent and he tells me what they were doing, what they had to do and why they had to do this and why they had to change this.

    The sliding glass doors we had from them were big ones, as Mike had said too. I love its quality. The guy that came in to reinstall the security system was totally impressed. He said it was phenomenal and that he had never seen doors so heavy. Then the home inspector just looked at the doors and asked who did it so I told him. He said he doesn't really need to inspect them because he is evidently familiar with FAS products and the installation. FAS did a really good job and everything looks good. I have no complaints. It was a very professional and pleasant experience.

    I made the recommendation on the website here for the whole community, and a lady came on asking for a referral to a company recommendations and I recommended FAS. Also, I referred them to my neighbors next door when they were getting ready to do their windows. But they decided to get the patio done with another company. The wife was later very, very upset about it. They were very unhappy and so when it came to doing their windows, they called FAS and they had their windows done by them. That goes to show FAS have a good product.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We are so happy you're enjoying your new windows and doors! We really appreciate the kind words and your referrals! Thank you for your business and we look forward to serving you again.

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    Installation & SetupStaff

    Reviewed April 20, 2016

    I liked the products that FAS Exteriors had and bought the PGT from them. The sales team and installation team were all very good. So far, the quality of the products is good and I haven’t had any issues.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We're so happy you are enjoying your new windows! We look forward to serving you again.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed April 13, 2016

    The FAS rep that came to the house was very straightforward and didn't try to play any games. He told me about the product and any recommendations he had based on the structure of my home and my particular circumstances. He gave me instructions on how to follow through and phone numbers if I had a question. I did contact him later that same day with a question about something and he got right back with me and answered. I got windows for the house and the safety glass with the back-slider door and their price was very competitive - the quote I got was close to the best, if not the best quote.

    The guy that was in charge of the installation seemed really knowledgeable and made sure he inspected, re-inspected and touched up everything that was done and kept everything clean to the point possible. He seemed really conscientious about making sure he did a good job and not throwing stuff up, and as a homeowner, I really appreciated that greatly.

    The only issue I have is that because my windows are so tall, when I close the bottom window the top slides down a bit. I have to get a ladder to reach up and push the top section of the window back up so I can then lock it again. Now that they've been in for a bit, they don't lock as much but I've figured out a system and I am happy with them. I was overall satisfied and happy with the experience and I've already recommended FAS to a couple of people.

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    Response from FAS Windows & Doors

    Thank you for your review! We're happy to hear that you are enjoying your new windows! Thank you for trusting in us and we look forward to serving you again.

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    Installation & Setup

    Reviewed April 10, 2016

    We wanted the front door to match the garage door, so we went around to different places and the only place that we found with the matching door with the garage door was FAS. We got the front doors and they were able to customize our order when it came to the door handle, the type of glass, and the color. They’re all very nice and of high quality. The doors were installed as requested but we ran into some problems that didn’t pass the inspection the first time. They came out to install everything but they didn’t have all the pieces and had to come back out again. They were all very nice about it, but the installation drag on for a while.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

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    Installation & SetupStaff

    Reviewed April 9, 2016

    I purchased windows from FAS Exteriors and they are good quality. Their sales and installation team did an excellent job, couldn't have been any better. They're probably the best people that I've ever had to do work at my house. It was an excellent experience.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you for your feedback! We're happy to hear that you are enjoying your new windows! Thank you for your business and we look forward to serving you again.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed April 7, 2016

    I bought windows and doors from FAS Exteriors. I went to three different companies with the windows and one window salesman didn’t even know what he was talking about. I was afraid to buy anything from them. Also, they have Buy 1- Get 1 Free and Buy 2 - Get 1 Free, and they were about three times more expensive. Wndows of FAS Exteriors were a bit more expensive but I felt they were better built. Moreover, they customized my door and windows’ openings.

    The sales rep was excellent all the way down the line. He knew what he was talking about and was very precise in what he was saying. Additionally, the installer was very knowledgeable, quick and thorough. He did an excellent job on everything he did including the caulking. I was watching him and he took time to explain what he was doing and why they were doing it that way. I’d recommend him highly to everybody.

    Their products were very high quality. I did have a couple of issues on the inspection but they sent me the installer right back out to pick them very quick. He used power screw. He came out, removed the screws, and put the bigger screws in. So, that was very good. Also, they did have one problem with my doors. I had some French doors put in and the rating on the sticker was not the rating that I ordered. They had to go back to the factory to find out if it's the right door, just the wrong sticker. And they had to come out and prove to me they’re the right doors. Overall, I have a very positive experience with them though I wish their prices were lower but I can’t control that.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

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    Customer ServiceStaff

    Reviewed April 6, 2016

    We were looking for some windows and I saw that FAS is a type of company I like, family-owned, been around for a while according to the book that I got from Orange County and they had a lot of very positive comments and testimonials from people who have used their work. So I decided to call them, set up an appointment and had them come out and try and get a gut feel for them within 10 minutes. We bought windows and a customized front door. The sales repo was very good and the installers were great and did an excellent job. They did what they said they're going to do when they said they're going to do it. We were very pleased in all aspects and I would have no qualms about recommending them to anyone.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 5, 2016

    I had a customized order from FAS Exteriors. I was pleased with the way everything went down. I got a good description for it on the phone and when I went over to the showroom, it has been a very informative visit. Then the gentleman who did the measurements knew exactly what he was doing. The installers were crackerjacks. They were on time, friendly and knowledgeable. I anticipated they liked Rock & Roll so I had some music cranked up and they were loving it. They met a few challenges but they tackled those and went above and beyond to do a great job for me.

    Everything was clean when they left. They were very meticulous and made sure everything was wiped down clean. They did a good job explaining to my wife how the windows worked and showed us a few points that we weren't aware of. When it comes to quality, my wife is ecstatic. The noise reduction is incredible. They look great and we're happy. The whole experience was fantastic. The team was polite and professional from beginning to end. I would recommend them.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

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    Installation & SetupStaff

    Reviewed April 4, 2016

    FAS Exteriors got a good reputation and did a good job at my prior home some time ago. Their sales team member was very knowledgeable and friendly and the installation team was first class. They knew what they were doing - moved it in, got it done and got out. I'm extremely pleased that I got a good door. However, I was a little disappointed at how long it took to install the front door, but I guess these things take a while to build.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

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    Price

    Reviewed April 3, 2016

    FAS Exteriors have done some additional work for me in the past so I went back to them to purchase some windows. They carried themselves well when they came out and measured and gave us an estimate. They explained all to us in pretty good detail. We have a big house and we’ll call FAS Exteriors when we need to do more windows. They weren’t cheap but were very good quality.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed April 2, 2016

    FAS Exteriors seemed to be very professional and they responded quickly when I called and asked about a quote. My sales rep was very courteous and professional. The installers were quick and professional about the whole thing. It took a reasonable length of time to install my sliding patio glass doors, which I found were good as any among the market.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed April 1, 2016

    We bought colonial, double-sided windows from FAS. The sales team member was thorough and gave us all the info we needed. He seemed to know everything and compared their products to others and made us aware of why theirs was the better product. We're happy with the quality of the windows. They're nice. The installers were quick, clean and exact with their job. They came when they said they were going to come. They installed it all by the time they said they were going to install it. They demonstrated to us everything that we needed to do to maintain them. They showed us how to clean them and how to use them. The inspector found two things that needed to be fixed and it didn't take 5 mins to fix it. We're happy with the service. Any time we call their office for questions, we always get a call back. Sometimes we get two to be sure that they had answered us. They're the best! It was a great experience.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed March 31, 2016

    I was looking for someone to redo my glass doors. We went in to see FAS Exteriors. We wanted a particular brand of door and they carried them but we ended up getting a different brand. I'm very proud of the quality of the items we purchased. I like it all the way around. We also like the service we got when we were shopping. The sales team was very helpful and the installation team was on time, and did everything very quickly and cleaned up well. I'm completely satisfied with them and I would use them again.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

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    Installation & SetupStaff

    Reviewed March 30, 2016

    I've heard nothing but great things about FAS Exteriors' products and support. Initially, we purchased a set of French doors to replace the ones in the house, and then later on, we replaced all the windows. The installation team showed me what they were doing and how bad things were before, and went above and beyond helping me get the security wires back to the new window areas. All the items have been reliable. The doors and the windows are quiet and solid, and the heat inside the house has gone down drastically. FAS has great people, great products, and great service.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

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    Staff

    Reviewed March 29, 2016

    I had quite a few people come out and give me quotes, and the FAS reps were super professional and very friendly, so I got doors from them. I had a great experience with the sales rep and the installers were good. They took longer than anticipated and we had a little bit of a more detailed job, but they were very good. Everything was very good with FAS and I like the product a lot.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed March 28, 2016

    My husband went window shopping and spoke with several companies that install windows. He chose FAS because they were able to answer many questions that the others couldn't. For example, when he talked with Sears and a couple of other companies about the tint in the windows, they could never tell him exactly what the tint was and how dark it was going to be. FAS came forward with all the information that we asked for and satisfied us completely. They were also very courteous and friendly.

    The installation team was fast, neat, and thorough. They were in and out without a problem. They didn’t create any mess for us and took care of everything. When we are inside and the wind outside is blowing, we never hear it even when it's blowing between 35 and 42 miles an hour. We're completely satisfied with their work and they’re going to put in our front door as well. We've recommended FAS Exteriors to friends.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

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    Installation & SetupStaff

    Reviewed March 27, 2016

    We had an idea of what we wanted and everything went beautifully from there. We've had our kitchen done with very good quality, and now we're getting our bathrooms done. The installation team was thorough. They came when they were supposed to and were courteous and very professional. They cleaned up afterwards so it worked out well. We were pleased with the end results. FAS Exteriors has been dependable and we're happy in the end.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

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    Reviewed March 26, 2016

    I called FAS Exteriors to purchase a sliding glass door. It felt like they tried to oversell me a little bit, but it was good nonetheless. Although I'm having a little problem with the lock as it gets stuck every once in a while, the item has been great, so far.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed March 24, 2016

    I have friends who’ve used FAS and theie rep was good, professional and knowledgeable. He had some suggestions for me. The installers were on time, professional as well, cleaned up and got the job done in record time. It was an excellent experience.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

    Verified purchase

    Reviewed Feb. 24, 2016

    I liked the job FAS Exteriors did when I lived in Orlando so I called them to purchase a sliding glass door here. The quality of the item was excellent and I would definitely recommend them.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Feb. 9, 2016

    I scheduled a free in-home estimate with FAS. The day the appointment took place, the Sales Rep., Roger, arrived and was very friendly and helpful. He was having technical difficulties connecting to wi-fi on his laptop, so as he did the estimate he just wrote everything down that I needed/wanted. I was totally understanding because I know how unreliable technology is. He said what he would do is "build" the windows and doors and then email everything over to me. I said "Great, I'll be waiting to hear from you". The estimate was worth considering, and I was interested to see what he had to email over. It's now been about 4 or 5 weeks, and I still have not received a word from anyone at FAS. Needless to say, I'm disappointed after reading such good reviews on the company and the helpfulness of their employees. I'm looking elsewhere for a window & door company.

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    Response from FAS Windows & Doors
    Thank you for your review and feedback. We spoke to the representative that you were working with and he provided an email from 1/15/2016 that contained the quote. He resent that email on 2/11/2016. We apologize for the

    miscommunication. Please let us know if you need anything else.

    Resolved outside ConsumerAffairs
    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Feb. 6, 2016

    FAS just replaced the front door and it looks great. They were the high-end kind as opposed to going to Home Depot and having them contracted out which we didn't really want to do for the front door. So we drove down to their warehouse and liked what they had in stock there, and decided the price was what we wanted to pay. They walked us through it. They asked what door color and kind of beveled glass we want or if we want it to open from the left to the right. They go down their checklist to what I want, then confirm everything and do a printout. We already had an idea of what we wanted going in, but they helped us fine-tune it.

    They were there at that time which is good for me because I have to work around work. So when I expect someone to be at my house at a certain time, I don't want to sit there and wait. They were always prompt and right on time. Overall, the quality of the items purchased was great and I was happy with them. We're going to have them do our windows at some point in the future as well.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

    Verified purchase
    Staff

    Reviewed Feb. 2, 2016

    I had a French door installed by FAS. They did a nice job on the door and they were reasonable. Gary, the sales rep, was very nice, professional and eager to help. The installers were professional too and the quality of the door was excellent.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 29, 2016

    I got a front door and four windows from FAS Exteriors. The salesperson said what I wanted to hear and we got everything taken care of. I picked the color of the door and it has the glass inset and the keyless entry - I haven’t read the manual on it yet and know how to use it without a key. I'm satisfied with the quality of the items.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

    Verified purchase
    Installation & Setup

    Reviewed Jan. 25, 2016

    I purchased 17 sliding glass windows and I feel very good about the quality of the items I've purchased. Their installation team did a very good job and I'm very happy with the windows and installation. I would probably use them again.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

    Verified purchase
    PricePunctuality & SpeedStaff

    Reviewed Jan. 6, 2016

    We're very pleased with FAS and hoping to get some more windows through them sometime this year. Their pricing was good and the sales rep was very good. We bought some windows and a sliding door that were premeasured. Also, the crew that came were excellent, very conscientious, polite, on time, and cleaned up after they were finished and we're hoping to get them back. We’re very pleased with the quality so far and we're waiting for a cold spell to see if it keeps the wind out and the cold out.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

    Verified purchase
    Installation & SetupStaff

    Reviewed Jan. 1, 2016

    FAS was excellent from beginning to end. Everybody we dealt with was wonderful and it was a better experience than I expected it to be. We had gotten two very good recommendations from people that had them and I would also recommend them. The salesperson who came out was very good, told us a lot, and explained everything. We got every window and glass doors in the house done, they built them to fit, and the quality was excellent. I kind of dreaded the installation because they're gonna be there for two days, but it went beautifully and they cleaned up. And so, we were very happy with the whole thing.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

    Verified purchase
    Installation & Setup

    Reviewed Dec. 28, 2015

    I am satisfied with FAS Exteriors. They were very clean and professional, and the windows were installed very well.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed Dec. 24, 2015

    Someone mentioned FAS to me, I had them come out, the sales was very nice, liked the person who presented the things, and so I went with purchasing lots of windows from them. They measured the windows and made them up for my home. I really like the person Jeff who did the installation so I had the order done in two parts so I could pay for it and made sure that he came out for the second time. The FAS team were very professional, punctual, and did a nice job of cleanup, too. I'm very pleased with the quality of my purchase and would highly recommend them.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

    Verified purchase
    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Dec. 20, 2015

    I looked at the website of FAS Exteriors and it had a little video that had a message from the owner. That was real professional and that's what we wanted in somebody who will put in our windows, someone that was knowledgeable because we were getting ready to spend a lot of money. I had somebody come out to measure and custom-fit my house. We had 29 windows installed and a sliding glass door and I felt at ease with the installation team. They were there for five days and they were real good guys. Moreover, the windows and doors were top of the line and beautiful. Everything went smoothly. They did have to re-order two windows that didn't come in, but things like that happen. Everybody that has worked with us in FAS, from the local company and in getting back to me with email, was very quick and they were on top of things so we had a good experience with them.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed Dec. 18, 2015

    I bought windows from FAS Exteriors for a small bathroom and bedroom and a large picture window with two smaller ones on the side for the master bedroom. We only did the bathroom and the master but we also have a large picture window in the living room which is old that we’re definitely going with FAS again to make it look nice because of the availability of custom sized windows.

    The installation team was a couple of good guys. I like that one guy was doing one thing while another guy was doing another. The supervisor had to go pick something up and they kept working right through. They did a great job. It was done quickly and we love the way it looks. It raised the value of our house definitely. I can’t hear the neighbor’s kids screaming as much, which is nice. Also, FAS worked with me on the payments.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

    Verified purchase
    Installation & SetupStaff

    Reviewed Dec. 16, 2015

    I was asking people about new windows and the neighbor down the street have used a local company that had really messed up her stucco and the repair dropped didn't look good either. So that's what made me make the decision to go with FAS. I purchased windows and three French doors from them. I was able to customize the doors where only two of them open and one doesn't. Their quality is excellent and stunning. There is a difference in my electric bill. I was able to sit in the room before because it was too hot and I had to go into the other room. Now, I can stay here all day long. The sales team member was very nice and polite. He explained everything very well. It was comfortable, with no high pressure. The installation team was like a well-oiled machine. It was amazing to watch them for they rhythm. They worked so well and finished up in a day last July. I've had such a wonderful experience with FAS Exteriors.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

    Verified purchase
    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Dec. 14, 2015

    The installer from FAS Exterior showed up late and then he had to leave to pick up his help. He was gone for 2.5 hours. They started with the installation early 9 o'clock at night before they got done. Also, I paid the installer as per instruction on the form, but FAS called a week later saying that I did not pay. I told them I did, and then they said "Well, the installer doesn't work for us anymore." But that was not my problem. We went back and forth and eventually they asked me to issue a new check and stop the payment on the check that I gave the installer.

    Unfortunately, I checked my bank account and it showed that the check had cleared three days before FAS asked me to issue the check. It turned out that they received the check, however, it was a case of the right hand (back office) not knowing what the left hand was doing. That was very confusing and I was disappointed in that. But overall, I love the windows and everything. It was a good experience nonetheless. In fact, I may get some more windows and do business with them again because the quality of their products is good.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback.We apologize for the mix up with payment. We are thrilled you're happy with the product! We look forward to serving you again in the future.

    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Dec. 12, 2015

    I got a quote from Sears but the one from FAS Exteriors was so much better and the sales team member was very nice and knowledgeable. When I got their estimate, it was much less expensive so I purchased three picture windows and put it into my living room. The installation team were all friendly and efficient, I had no complaints. I never knew that there was an aluminum framing around the windows that looked good and also they’re a lot more secure. My windows were the original in the house that was almost like a piece of glass and compared to what I had for 40 years, this one’s excellent. It's sturdy and hopefully, it’s electrical saving. Overall they were great and terrific, I had no problem with them.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

    Verified purchase
    Installation & SetupStaff

    Reviewed Dec. 10, 2015

    I used FAS Exteriors a long time ago to do my windows and I liked how they approached it and the quality of the products that they’ve used. I hired them again to replace windows and I was able to modify its size to what I really need and that made a big difference. The windows are of excellent and perfect quality. Moreover, the sales guy who fixed my windows the first time was good but when he couldn't follow through due to an accident that he met, I was handed off to other people in the organization with whom I had a little rough experience, but it all worked out. The guy from installation was really good too.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Dec. 8, 2015

    I looked up FAS on Angie's List and they had a good rating. Their price quote was right in the middle of the other quotes that we got, but I thought their company was more reputable so we went with them. We were able to customize our order by window sizes and they let me do the bathroom window the way that I wanted it. The way we replaced them with the larger windows made them a lot nicer than the older windows. We love the quality. Moreover, their sales representative was very honest and he wasn't pushy at all. He was laid-back and gave us time to make our decision, and we were really happy with him. Finally, their installation team did a great job. They were very nice and professional. Our overall experience was fantastic.

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    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

    Verified purchase
    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Dec. 6, 2015

    When I looked on Angie's List, FAS Exteriors had really high reviews and got from them some double-paned windows. They're customized to my house and they're awesome. Their sales team was very professional, really courteous and very responsive to all my questions. With the few interactions I had with their installation team, they were very polite and professional. I also liked the follow-up from FAS. Their office called and checked in to make sure everyone showed up on time and that everything got cleaned. Everything was good and I like their customer service.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with the product! We look forward to serving you again in the future.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Dec. 4, 2015

    I purchased double pane windows from FAS Exteriors. I have a knob shaped window in the foyer and that was the custom cut. Salesperson was great, knowledgeable, pleasant and polite. He came to my home to do the measuring. Installation team was on time and in fact they called and said that they could be a little early if it was convenient. They were clean, neat, polite and enjoyable. The item I purchased helps with my electric bill. I'd recommend them.

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    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

    Verified purchase
    Staff

    Reviewed Oct. 27, 2015

    After doing some online research about FAS and one other company, we decided to go with FAS. We purchased new windows because we wanted to get some noise reduction. We were very pleased with their work and we would happily recommend them to anyone else.

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    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

    Verified purchase
    Installation & SetupStaff

    Reviewed Oct. 25, 2015

    I was able to customize my order with FAS Exteriors and a lot of the options presented to me met our needs. The sales team member who came here was very good and knew what he was talking about. I got to the bottom-line, which is what we were looking for. Also, the installation team has been very good. They cleaned up after themselves and did the job in a very expeditious manner. So far, the door's quality is good and overall, it was a pleasant experience. They told us what we would receive and they delivered what they told us. Everything went well with FAS Exteriors.

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    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 23, 2015

    Pella was so bad they were an absolute nightmare so I called FAS to ask them to come and help me. They put me in touch with Scott and he took over from there. My experience with the sales guy was wonderful and the quality of the windows and doors was very good. I would definitely recommend FAS. They couldn't do enough to help me out of a very bad situation.

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    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

    Verified purchase
    Customer ServiceInstallation & SetupStaff

    Reviewed Oct. 20, 2015

    We had a not-so-great experience with a window company and so we said that if we had any other work we were calling FAS. That's what we did and it was smooth-sailing from the minute I called them to have someone come and talk to me about a new front door. The sales representative was very knowledgeable and helpful. The installation team cleaned up after themselves and did a great job. Quality of the product is topnotch -- It looks good!

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    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Oct. 16, 2015

    We had put windows from FAX Exteriors several years ago and we were very happy with them. So when we wanted to have our sliding glass door and a couple of doors put in, we called them again. The whole experience was very nice. They came when they said they will and were on time. They were very professional and polite. They did their job and everything was perfect. We have recommended them to people and if anybody asks us, we'd say, "This is the people we use and we're very happy with them."

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    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

    Verified purchase
    Installation & SetupStaff

    Reviewed Oct. 14, 2015

    I’ve spoken with a lot of people and they said that FAS Exteriors were very good windows, it’s well made, and I also liked the product when the guy sold it to me. He was very reasonable, professional, and wasn’t pushy, so I ended up purchasing five windows and I only have them for a few months now, but I’m very happy with them. Also, their installation team was very good, dedicated, professional, took care of me, and left me satisfied. They found some trimming that needed to be replaced, so they did it. We also had a couple of wood frames around the windows that needed to be replaced since they were rotting, and they went ahead and replaced those too. I’d recommend them.

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    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed Oct. 12, 2015

    My friend referred me to FAS Exteriors as they had done some work for him. The sales team was efficient. They came out and did the measurements. It took a while for the doors to get built but it was not their fault. They installed them promptly when they said they would. The products are much better than what we had before and appear to be of good quality.

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    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

    Verified purchase
    Installation & SetupStaff

    Reviewed Oct. 10, 2015

    FAS Exteriors has been in business for a long time and that carries a lot of weight with me. I’ve seen their ads over a decade so when it’s time to replace windows at home, I called the business that I know is still out there and doing great business. The sales rep was outstanding. I've placed more than one order with them, and the reason for the second order was because their service was extremely good. Not to mention that I had two separate installation teams and they were equally competent. The quality of the products is outstanding enough that we're building a home in Louisiana and we first attempted to get the very same product that they installed in this home. I'd definitely recommend them.

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    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

    Verified purchase
    Installation & Setup

    Reviewed Oct. 8, 2015

    FAS Exteriors was the first one I've thought about when I was looking for a window retailer. It took almost two months for the windows to come in, but everything other than the weight was absolutely good. The quality was great as well as the time frame they did the installation and the cleanliness of it.

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    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

    Verified purchase
    Installation & SetupStaff

    Reviewed Oct. 6, 2015

    I knew somebody that had FAS Exteriors in the past with good comments. We did some windows with them too and the experience with the sales team member and the installation team were both very good. I had no issues with them. The people from FAS Exteriors were great and I'd recommend them.

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    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

    Verified purchase
    Installation & SetupStaff

    Reviewed Oct. 2, 2015

    I'm very pleased that I got high-quality items from FAS. In addition, I had a good experience with a very knowledgeable sales team member. Also, the installation team were absolutely fantastic. They came on a rainy day and considered leaving but since I took the day off, they tried to do the job and got it all done in one day. Needless to say, I have recommended them to my neighbor.

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    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 26, 2015

    We were very impressed with the FAS rep who came out and made the estimate. The installers were excellent and did a very quick job. The items are of high quality.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

    Verified purchase
    Staff

    Reviewed Sept. 24, 2015

    I've heard about FAS Exteriors from a lady that was helping me design my bathroom. I asked her if she could recommend a window company and she recommended them. And then I found out that they're a client of my husband's law firm so it was doubly good. We ordered windows and their quality is very good. They look great and changed the whole look of the house. I'm really happy and I will highly recommend them.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Sept. 22, 2015

    FAS Exteriors did all our windows and doors, mostly standard and a few we changed from operable to fixed windows. The salesperson was friendly, knowledgeable, and was able to work with us. It was another selling point because we ran into a couple of competitors who told us we can't do some things but when I looked up the building code online, there were no problems with what we wanted to do. FAS Exteriors did exactly as we had described. They were on time, finished when they said they'd finish the job, and left the place nice and clean. Their workmanship was good, too. They were pricier but they were able to accommodate some changes and delivered as promised. So far, I'm very happy.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

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    Installation & SetupPunctuality & Speed

    Reviewed Sept. 20, 2015

    The installers from FAS Exteriors were very focused and got the work done quickly. Only problem is I was charged with the permit to have the window installed and I don't remember it from the initial engagement. I don’t know if it’s FAS or not, but they need to make sure that the person knows they're paying for it. They should make a note in there if indeed people are supposed to take care of the $22 charge.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

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    Installation & SetupStaff

    Reviewed Sept. 19, 2015

    I purchased some windows from FAS Exteriors, which I've heard of through a friend, because they were the best. The sales guy was great and terrific and the installation team was pretty good. They installed a lot faster than they told me which was great. However, they could have cleaned up a little better. The quality of their items is absolutely the best in terms of how much cooler it is in the house because of them. Everything went well. However I was surprised with how long it took Orange County to do the inspection.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

    Verified purchase
    Staff

    Reviewed Sept. 17, 2015

    I got a kitchen window and a sliding glass door. I called FAS Exteriors to schedule someone to come out to see me. The person they sent was an older gentleman, was very nice and knew what he was talking about. Everything came a little earlier than anticipated, but that was fine. The installers were exceptional and had a great sense of humor. They cleaned up after themselves, and did more than they should have. I asked them to cut me a piece of wood if they had any so I could use it as a double lock even though there's a good lock on it, and they did it for me. I loved them.

    If I could afford to do all my windows, I would but I can't. The kitchen window was important because that was the only original window from when I bought the house 28 years ago, but I couldn't open or close it properly so I always had to duct tape the bottom for winter and summer. And I don't like the other windows - the crank-out ones, hurricane windows, etc. This new one is a piece of cake. It's beautiful.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

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    Installation & Setup

    Reviewed Sept. 15, 2015

    I bought customized windows from FAS Exteriors since my windows are not of standard size. Plus when the house was built, the arches it has were a different size. The whole thing has to be redone because the arches wouldn't be up to code if they would be replaced exactly the same - the arch had to be bigger. Everything during installation was done great. The installers came in, removed everything, but there wasn't a mess left anywhere. I'm liking the quality of the windows as well.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

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    Staff

    Reviewed Sept. 13, 2015

    I had a positive experience with FAS exteriors. They were cool, very clean and professional.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

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    Installation & SetupStaff

    Reviewed Sept. 12, 2015

    I wanted all vinyl windows and while looking online, I found FAS Exteriors. I got the honeycomb vinyl window frame from them. Rod, the person I talked to in sales, was very helpful. He figured out a lot of different things for me and told me about the different sizes and ways they open. I also didn't have a problem with the quality of the windows I got.

    However, I did have other problems. First, they don't follow-up. Second, they claim the windows are going to save me money on my utility bills, but my utility bill is as high as it was last summer. I did notice however that there's no heat coming through the window. The people who did the installation were also okay, but they left some screws. They screwed in screws when the shank on the driver wasn't long enough. They rammed them and scraped the vinyl outside.

    I wasn't happy with that since I had the extension. It was laying right there on my coffee table and they never asked for it, never said they needed to look for it and never got one out of their truck. I showed it to one of the guys and he said, "Oh, well. Yeah, I see it." I don't know what they would do about it. Fortunately, the city inspector just came in and said, "You like your windows?" I said, "Yeah." “Do you have any rain coming in?” I said, "No." He says, "Okay." That was it. Looking at it on the whole, however, they do have the window that I wanted and I'm satisfied with that.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

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    Staff

    Reviewed Sept. 10, 2015

    We got 2 exterior doors from FAS Exteriors and they are of great quality. My neighbors down the road also used them and only had good things to say. I like everything about FAS, they are so snug. I really feel that the efficiency is going to be so much better with them. And also, the team that came to put the doors in were fantastic and very accommodating.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

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    Customer ServicePrice

    Reviewed Sept. 7, 2015

    The reviews for FAS seemed good so we went down there and looked and they were helpful. We bought two doors and they fixed the doors we wanted. But we had an issue with communication because, during the initial sales, they didn't call back to let me know who's coming and when. We had to call them multiple times to find out a schedule. We never got a return phone call when we did call in until we finally got ahold of somebody. But I would still recommend them since their quality is very good and the price was compatible.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

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    Installation & SetupStaff

    Reviewed Sept. 4, 2015

    My husband was particular about windows and doors and FAS Exteriors had exactly what he wanted. The salesman was good other than somehow he didn't get the payment at the beginning. He got it but he couldn't find the paper. That little mix-up caused a couple extra weeks for us to get everything because we didn't know our orders weren't paid for yet. But we’re fine with it since it didn’t hurt us that bad. The people who came to install were very good and the items we got were very nice too. We could tell the difference in the sound at night since we are right at the corner of the east-west and one of the down ramps.However it'd be nice is if the FAS Exteriors salesman would let people know that you can get rebate from Orlando Utilities for replacing all windows and doors. I found out about that through a nurse that came here to take care of me. The salesman doesn't have to guarantee it, but at least check with the utility company.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

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    Staff

    Reviewed Sept. 1, 2015

    We got a sliding glass door from FAS Exteriors and we were able to customize it. The sales reps were all great and the installers were very nice. The quality of the product that we purchased is wonderful.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

    Verified purchase
    Staff

    Reviewed Aug. 29, 2015

    We purchased nine sliding windows from FAS and we love their quality. Everybody in their sales team was nice. The installers came in, pulled the old windows, set the new ones, said goodbye, and that was it - no playing around. I definitely recommend them.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

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    Installation & SetupPunctuality & Speed

    Reviewed Aug. 23, 2015

    We recently purchased doors from FAS Exteriors. My entire experience was wonderful. The two brothers who installed it were very, very nice. They showed up on time and worked straight through the days. I was able to customize my order, like a couple of the doors were not standard-sized and I wanted a certain glass put into two of the doors. The quality was excellent.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed Aug. 21, 2015

    FAS was my second choice our windows. My first choice was a company that was highly regarded but when I called them, they would not put anything in writing, which was odd. So I called FAS next because they were recommended as being in the same tier as the first company. It was a good experience from the get-go and they gave an upfront pricing. There was a negotiation, but they were willing to put something in writing, which I thought was pretty commonplace, although some companies aren't doing business like that anymore.

    I purchased three windows from them and I was able to customize my order to what I needed. The sales rep was good and like any sales process, they wanted me to sign on the dotted line on their first visit, and then there's some negotiation that went on. If there's any feedback I'd give them, it's for them to just give their best price upfront and don't waste the customer's time. And then pay the sales rep accordingly so they'd just get their comp plans and they don't have to do that.

    I also had to have them come out again because one window wasn't done right four times. With the first one that they put in, the installation was very sloppy, then they said it was a manufacturing issue. They came out and replaced the window a month later, and then they made two or three more visits after that, to finish off caulking that wasn't done properly.

    But their customer service is very good. They were nice and responsive people. They showed up and were responsible. But to have to go through that whole process -- the annoying negotiation for the price -- then total redo on the window, all the way through another month to have everything finished, it really shouldn't happen. But they followed up and wanted to fix what was wrong, and didn't make a hassle out of that. They tried to make it right, and they did in the end, so overall, we're happy with our experience with FAS.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed Aug. 18, 2015

    I always heard good things about FAS Exteriors on the radio so I purchased doors from FAS. I got to choose the door that I wanted and the features that I wanted on it. The installation was right on time. The quality was a hundred percent and so far, I haven't had any issues. Everybody in their sales team was excellent and helped in every way when I needed help. They were always there, answered the phone, or called me back if I had a question.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Aug. 15, 2015

    I had purchased windows from Lowe’s and they were pieces of crap. They were the low-end Pella ones though and I had nothing but problems with them, so I was in the market for another type, another vendor. I kept hearing Jim Philips on a radio station how satisfied he was with FAS Exteriors so I decided to give them a try. Tom at FAS was very knowledgeable, pleasant, professional, nice, and helpful. When I called him up, he was right there to answer my question. An older gentleman and a young fellow installed regular windows and a sliding glass door and they were very meticulous. They spent a lot of time making absolutely sure that the door was leveled like it was supposed to be and they were very clean and tidy. The items I purchased were absolutely fabulous and I’d recommend FAS to anyone.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

    Verified purchase
    PriceStaff

    Reviewed Aug. 11, 2015

    I like the way FAS Exteriors looked, the quality, and the price--it wasn't cheap. We did a sliding glass door and window a year and a half ago and we recently did two sliding glass doors from them. They’re top-notch, very nice.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

    Verified purchase
    Installation & SetupStaff

    Reviewed Aug. 7, 2015

    FAS Exteriors was the best one we saw at the Home & Garden Show. We were able to customize our order by choosing which windows we wanted colored. Everything about them was good - the sales team member, the installation team, and the quality of the windows.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

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    PricePunctuality & SpeedStaff

    Reviewed Aug. 3, 2015

    It was expensive, but they did a fine job. They were very professional and did the work that they said they were going to do in a timely manner.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

    Verified purchase

    Reviewed July 30, 2015

    My experience with FAS Exteriors was wonderful. Everything was great.

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    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

    Verified purchase
    Installation & Setup

    Reviewed July 26, 2015

    I'm very satisfied with the final product. But the overall and the main thing that I was concerned about is I use this door as my main in and out and I want to make sure I could lock it good from the outside as I left. It's an enclosed porch so it had to come to my screen porch door which was too big and it wouldn't come to the door. The installers had taken the door off and then they still had to trim all around the whole frame of this sliding glass door so it would fit to the door. And the installer said that the original salesman should have ordered the door in two pieces as a different way of doing it. So this is like one huge screen and that really wasn't the best fit for what I had here.

    I got it all installed and then whatever they trimmed off, they had to fill in all around with like weather stripping stuff which they probably wouldn't have had to do if they haven't had to trim all off. And then it's all ready. The installer showed me how the lock works, and it didn't work. But then they didn't have another lock so he had to get a locksmith to come out and that took at least another day or two for them to come out and fix it and give me the new lock. So after all that, it's fine now but no. It was a little bit later on in that day that I noticed the screen door wouldn't close - it kind of close but it was off. The guy that had taken the screen door off and put it back on had to come back later that day and fix it.

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    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with the final product. Thank you for your business and we look forward to serving you again in the future.

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    Installation & SetupStaff

    Reviewed July 23, 2015

    I purchased a 3' 10" black French doors with one solid side panel from FAS Exteriors. Their sales team was wonderful that's why I didn't get another estimate. Their installation people cleaned up after themselves. I’ve even had a friend of mine later on come by and looked at the installation just because he was visiting and said they did an excellent job. I'm very pleased with the product and I'd definitely recommend them.

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    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

    Verified purchase
    Installation & SetupStaff

    Reviewed July 15, 2015

    We talked to FAS Exteriors a year ago and did our research and thought they were a reputable company. Their sales and installation team were both excellent. On all accounts, they did what they said they would do.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed July 12, 2015

    I felt most comfortable with FAS over other windows and doors retailers. I purchased customized windows from them, and they did everything I needed. The quality is excellent, and I'm happy with that. It was an enjoyment to deal with the sales team member who was knowledgeable and personable. During the installation, they were professional, quick, clean and tidy.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

    Verified purchase
    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed July 11, 2015

    FAS Exteriors have pretty good reviews and I purchased doors of very good quality. Sales team knew their product and made some recommendations. There's a lot of limitations about various brands of doors and we want some specific things that narrowed you down to certain brands, and they're very knowledgeable about that. I was also happy with their installation team since they're pretty quick. FAS Exterior are very good for what they were... Their prices are relatively high compared to others but if you're picky about what you want, they have it and they do a good job with it.

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    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

    Verified purchase
    Installation & SetupStaff

    Reviewed July 10, 2015

    I chose FAS because of a recommendation from a previous customer and positive feedback. My experience with their sales rep was very positive. He presented the information I was requesting and answered all the questions I had. Their installation team communicated any issues that they came across and did a very professional job. It's a great product.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

    Customer ServiceInstallation & SetupStaff

    Reviewed July 9, 2015

    I am really disappointed with FAS Windows & Doors. On April 21, 2015, my partner and I had an FAS Sales Representative come by our house to give a quote on replacing about twenty five windows and two doors. He was absolutely amazing, super personable, and gave a great presentation. We were so impressed by the product that we signed right there with the understanding that I needed to have everything installed by June 1, 2015, because I hired a painter that was starting then and was having an alarm installed once the painting was complete.

    With June 1, 2015 fast approaching I decided to reach out to FAS on May 27, 2015, since I did not hear anything. I left a message and received a call back a few days later and to my disappointment they were not able to get my installation scheduled until June 11, 2015 and advised that it would take five days to get everything installed. When they arrived they began the installation and found that nine out of the twenty five windows that I ordered were measured incorrectly and that they would have to reorder them. They installed everything else with the exception of the nine windows.

    I immediately called FAS and was advised that it will take a couple of weeks to get my windows in, but that they would try to put a rush on it. I told them that this was delaying my painter from completing the job and delaying the installation of my alarm and that I need the windows done asap. I was advised that they will try their best. I asked about compensation and was advised that they will notate my account, but they usually do not determine what compensation will be issued until after the job is complete.

    Today is July 9, 2015, nearly three months after my initial order and I still have not heard from FAS about the estimated installation date on my remaining nine windows. Additionally, I have nine of the wrong windows sitting in my garage since June 11, 2015, with no word from FAS on when they will be removing these from my property. I just called and left a voicemail and will hopefully hear back soon. I will say that FAS offers a good product, but I am so very disappointed in their service. I got quotes from seven different window companies that all guaranteed me that they could get my windows done on time. I decided on FAS and am regretting my decision. Although I like the product, their service recovery is horrible. I would not recommend FAS to anyone.

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    Response from FAS Windows & Doors

    Good afternoon Juan, we appreciate your business and are disappointed that we had issues getting the windows here as soon as you had hoped, not to mention having installation issues when the windows did arrive.We truly wish the installation would have gone off without issue. As discussed yesterday morning, your new windows have recently arrived and we are looking forward to our final installation date on the 14th and 15th of next week.

    As committed, Upper Management has also reached out to you through email and phone and is looking forward to Monday's phone call.

    Thank you for your continued patience and we look forward to exceeding your expectations through the balance of your project.

    FAS

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed July 6, 2015

    We had all of our four windows done with the low-E - some of them were triple glazed and some were double glazed and they were excellent. Initially, FAS Exteriors' sales team were great and promised us the air as far as dates were concerned but they couldn't hold up to them. We were extremely disappointed. We had two sets of windows put in but they said it will be up to six weeks which turned to be 13 weeks. So we changed for our product was very bad and poor. Then they couldn't give us the people that they had said they would give us but another company came out and did an excellent job. But FAS is very poor at organizing their time schedules. We travel a lot and we had to make changes to some of our plans in order to accommodate them. I would definitely recommend them but with caution. The windows are really good. We have no problems with that.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We work with many different manufactures so the lead times vary from product to product. We apologize for not being clear on the project time frame and not properly setting your expectations. We are happy you're satisfied with your new windows. Thank you for your business.

    Verified purchase
    Installation & SetupStaff

    Reviewed July 2, 2015

    I purchased all the windows in the house and the sliding glass doors from FAS. I chose them because they are pretty well-advertised in our area and my friend recommended them. Their salesman was excellent. He has good level of knowledge and able to thoroughly explain the process to me. I also like their breakdown of how the doors will be put in and the breakdown of each window. The glass doors and windows are standard-sized. The installation people did an excellent job. They cleaned up after the work. Also, the quality of the items were great. They brought down the noise and my last heating bill or air conditioning bill was a little bit lower, so that's good.

    I like FAS so much. In fact, I'm having my front door replaced by them too. I didn't have to replace my front door but that door was going to be an expected preposition. They haven't installed it yet and I'm waiting for the man to go out and measure. But I picked out the style of door (French door) I want and they use the same. I also requested the same salesman I had for the windows. My experience with FAS has been good so far and everything else, so I expect the front door to be good too.

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    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your repeat business.

    Verified purchase
    PriceStaff

    Reviewed June 18, 2015

    FAS Exteriors seemed to have the best quality at a reasonable price so the first few times I got windows from them. The last time I got a window and a door. Their sales reps were professional and the quality of their products are excellent.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

    Verified purchase
    Customer ServiceInstallation & SetupPriceStaff

    Reviewed June 16, 2015

    I'm in the building business and I had heard of FAS. I knew that the materials were made locally so I just decided to try them. The sales guy came out, I had him price their doors as well as Anderson and I never heard from him again which was fine. The pricing was really good so that made the decision pretty easy. Then they had scheduling people call and they scheduled for the measurements. And then six weeks later they called and said the doors were ready and asked if they can already do the installation. The installers did a great job. I had them install sliding doors and windows in my family room which is a 16-foot opening. They came when they said they would come, installed the project in five or six hours, and cleaned up their mess. It was very pleasant and I definitely recommend them.

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    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

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    Customer ServiceInstallation & SetupPriceStaff

    Reviewed June 14, 2015

    We just bought our house last October and one of the window panes in the front part of the house didn't fit. So we contacted FAS to replace those windows. There was supposed to be two of them but the other guy called in so we just had one guy to do all the work. But he was very efficient and professional. We were really pleased and it didn't take too long to finish the job. He cleaned up after himself which is always a plus for me. We noticed a difference with the windows and our light bill is actually cheaper. FAS has also installed some windows for our neighbor so I thought it was pretty cool. They did an excellent job and we really enjoy the windows.

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    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

    Verified purchase
    Staff

    Reviewed June 12, 2015

    FAS Exteriors sales rep was pretty straight forward and the company did what they promised. We had a feeling that they were gonna do the job correctly (they had good reports and nothing bad about them in the Better Business Bureau) and they did. Plus they showed up and finished earlier than they were supposed to.

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    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

    Verified purchase
    Installation & SetupStaff

    Reviewed June 11, 2015

    I bought an entry door from FAS Exteriors, and the quality seems really good, and I'm really pleased. When I picked it out, the sales team was pretty solid. The installation work was average, a little imperfect, but it was okay. Considering everything, I am happy with FAS Exteriors.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

    Verified purchase
    Staff

    Reviewed June 9, 2015

    We got our front door and windows from FAS Exteriors. And all the work was done perfectly. We always met at their office and their guys were very professional and provided all the information that we needed. Our experience was very good and we're really happy with their work.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

    Verified purchase
    Staff

    Reviewed June 7, 2015

    I'm a local Orlando boy and I've heard about FAS Exteriors for years. A lot of my friends have gone with them so I decided to purchase their windows. The sales team was outstanding. I got to pick the finishes I wanted, the type of window and the colors that were good there. The installers that came in were great. I used to do construction and I could tell that they knew what they're doing. Product quality is outstanding.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

    Verified purchase
    Punctuality & SpeedStaff

    Reviewed June 5, 2015

    I love the storm windows I got from FAS Exteriors. It saves me from air conditioning - my cooling and heating system is off. I was a little bit upset that it took them over four months to get the windows I wanted, it's probably not their fault because they have to order it, but other than that I'll recommend FAS Exteriors in every respect. Their sales reps were very professional and nice. They explained everything in details and showed me some samples and that's how I chose my windows. The installers were very nice too. They came in, did their job, did it fast and did it nice.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed June 3, 2015

    We had windows put in from FAS Exteriors and we were able to customize our order. They had to measure the windows and made some suggestions because the hurricane Florida being a hurricane area, so we just decided to go with those, plus they were easy-cleaning windows that they had to offer. I had no problems with the sales team member at all. Everything was planned and it was time perfect. The installation team put it in very fast and cleaned up behind themselves. We love the quality of what we purchased.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

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    Installation & SetupPriceStaff

    Reviewed June 1, 2015

    I was looking to have some windows put in and I saw FAS Exteriors from a little green book magazine that comes here once in a while with highly recommended people in it. I like that magazine and I think FAS Exteriors wouldn't be in there if they were bad so I went to them. My experience with the sales team member was really good. The windows turned out to be a lot more expensive than I realized they would and I got some of the best ones they had. The salesman explained everything and told me all about what it would be like. The installation people were excellent as well. That's half the battle if you got somebody that can put them in right. They knew what they were doing. One guy told me that I had to have some of wood replaced. So he gave me somebody to do what we should. It turned out to be a real good guy too. So everything about it has really been very satisfactory.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

    Verified purchase

    Reviewed May 30, 2015

    FAS Exteriors was better than what we expected. We had an excellent experience and the whole process was wonderful. The foreman did an outstanding job, and we couldn't be happier with the finished product. I wouldn't hesitate to recommend them to anyone.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

    Verified purchase
    Customer ServiceInstallation & SetupPriceStaff

    Reviewed May 25, 2015

    FAS seemed easy and accommodating during the sales call. It started falling apart a little bit later on. There was miscommunication between the sales rep and the installers; what the sales rep said could happen versus what the installer said could happen. I don't like to give bad reports on people who come out to my house to do work, but I was honestly disappointed with the installation. The first time that they came out here, the installer was visibly bothered that he was told he was going to be replacing window sills at my expense. The sales rep said, "That would not be a problem at all." But the installer said that was not normal and he usually did not do that and would have to talk to the sales guy about it. So that was frustrating to be told one thing by the sales rep and told another when the installer came out.

    And then, once the installer and his team did come out to do the installation, and when you're here for hours on end, it's totally fine to use the restroom, but it was kind of excessive how much they were using my restroom. It took a total of three trips for them to come out and finish the installation process. There were times when they were here for literally maybe ten minutes, yet the installers all went and used my bathroom in the ten minutes they were here. I'm kind of a germaphobe. I've got two young kids and here I am scrubbing bathrooms after the installers have been at my house for ten minutes to finish doing what they didn't do the last time. They forgot to put some finishing stuff on the windows. It was frustrating and was kind of rude.

    And I've now got to do patchwork on my walls because when they took out the window sills, they broke about an inch to two inches down below the plaster on my walls and just roughly patched it over with patching material. So now I have to go back and have all that repair work done at an additional cost. It's done, the windows are in and I like it. Overall it was acceptable, I just didn't have a very good service experience with them.

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    Installation & SetupStaff

    Reviewed May 21, 2015

    I'm very pleased with the quality of the windows and the staff that installed them. They were very professional. Excellent job, FAS Exteriors.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

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    Installation & SetupStaff

    Reviewed May 13, 2015

    I was familiar with the products that FAS sells compared to those of other retailers out there. I purchased from them a customized sliding glass door. The quality of the product was good. Everybody who's seen the door would say "Oh my lord. Whatever you have in here is head and shoulders above what you had!" The salesperson we dealt with knew his products well and explained the whole process. I'm kind of in the business of windows and doors, but on a more commercial level, so we had some good dialogue and spoke above the basic level. He explained our options and the financing that they offer and the rebate programs through the government and everything else.

    The installation team, for what they had to deal with, was also good. Installation was minimally invasive given the size of the space that they had to work in. They also did well in trying to keep as much dirt and dust out of the house as they could. You open up half your house to the outside so it's tough to keep everything out, but they did good a job as anybody could have done. Overall, it was an easy experience. You don't have to know anything about the product that you're buying. You just have to know what you want and they'll give you plenty of options and work you through the process. I'm very pleased.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! I will be sure to pass your comments on to the team members who worked on your project. We look forward to serving you again in the future.

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    Staff

    Reviewed May 6, 2015

    FAS was very professional and clean - they were very good. We had a little mix up with the piper window but they fixed it and didn't give us a problem when they were all put in. They make good on their mistake. It really look good. I'd recommend FAS.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

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    Staff

    Reviewed May 5, 2015

    FAS did an excellent job of putting three windows into my house. They did what they told me they would do - what I asked them to do. No problems. Everybody that came to my house were excellent people. I'm probably going to use to them again for some old windows I'm going to replace.

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    Response from FAS Windows & Doors

    Thank you so much for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business and we look forward to serving you again in the future.

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    Staff

    Reviewed May 1, 2015

    Excellent experience with FAS Exteriors. The guys who came out were professional and I like them an awful lot.

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    Response from FAS Windows & Doors

    Good Morning! Thank you for your feedback. We are so happy you are satisfied with our products and service! I will pass your kind comment along to our installers. Thank you for your business.

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    Punctuality & SpeedStaff

    Reviewed April 29, 2015

    I purchased windows from FAS. They're of high quality and met my expectations. Their people were thorough, very knowledgeable, on time, courteous, and did a great job.

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    Response from FAS Windows & Doors

    Good Morning! Thank you for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed April 26, 2015

    FAS were great from the very beginning. When I was searching on the Internet for replacement windows they were one of the ones who showed up and they had a live chat thing on the web so I clicked on that. And I asked the person a bunch of questions, which they got back to me right away and said that a representative would be in touch with me the following day. It was 8:05 in the morning when they called us so they must have gotten that first thing and I thought that was extremely professional on their part.

    ** was the cool guy who came in our house and explained everything. They were the third replacement window company we had come out to give us a quote and I thought he was much more professional than the first two guys. He showed us the windows and then we went to their office the next day to see the door. When you can put your hand on something it’s a little bit more, a little easier to pull the trigger. Product was better and they had a nice deal going on.

    He took care of getting it done quickly for us because we are only in Florida part-time and were having to head back to Pennsylvania when they were getting ready to do it. So he made sure that it was done before we had to come back which was kind of like putting up the head of some other people in the rotation. Also the guy who came to install it was awesome and right on top of it. Since we had that done, I’ve been telling everybody where we got it done and if they’re doing anything then to call them. They’re all good.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We are so happy you're satisfied with our products and service! It's our highest priority to be available when you need us! Thank you for your business.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed April 23, 2015

    I purchased windows from FAS and was able to customize my order for energy efficiency. The quality of the items was very good. The sales team member was very knowledgeable and thoroughly explained the products and features to me. The installation team was very good, were on time, courteous, and they cleaned up after themselves. I saw minor issues and they fixed it so I would recommend FAS Exteriors.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

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    Staff

    Reviewed April 21, 2015

    I'm very pleased with FAS. In fact, they were just here at the house again putting small windows. We wouldn't have gotten them to come back and do a second had we not been impressed with their assistance. The guy who came along and explained all the objects and the different windows that were available gave quite a good sales pitch. He had samples and lots of other stuff. That's why we purchased sliding doors from them and now we're getting the windows. They were very efficient too. They rang up after the doors have been put in to find out how we're doing and if we have any complaint. It was a good experience.

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    Response from FAS Windows & Doors

    Good Morning! Thank you for your feedback. We are so happy you are satisfied with our products and service! Thank you for your repeat business.

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    Punctuality & SpeedStaff

    Reviewed April 16, 2015

    I had a great experience with FAS Exteriors. Everybody was really nice and professional, trying to work around scheduling. We had a couple of issues with it being over the holidays so the manufacturer got backed up but FAS tried really hard to reschedule some things to make sure that our project could be done on time. I would definitely recommend them to other people.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We love hearing from our customers. We're so thrilled that you're happy with our products and service. Thank you for your business and trust!

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    Staff

    Reviewed April 14, 2015

    I had a great time with FAS Exteriors. They did good work.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We love hearing from our customers. We're so thrilled that you're happy with our products and service. Thank you for your business and trust!

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed April 12, 2015

    The recommendations on the radio for FAS seem to be so strong. We came in on their showroom on a Saturday and the young gentleman was very helpful. He walked us around to show us what they have for an exterior backdoor. I told him what I was looking for and he made recommendations to match my needs. Although it took them around Thanksgiving time because they would have to order it, they told me they would call as soon as it was in. And they did. I'm very pleased with the installer, as well as his helper. The gentlemen worked with me as far as the time. They were there exactly at the time that they said that they would be and installed the door. They did an excellent job too. They cleaned up. They instructed me on how to use the lock mechanism and so forth.

    Moreover, they seem to be very attentive to customer service. They were very friendly and they were very professional. There's nothing that I can say negative about the company. They did a wonderful job and the backdoor is just gorgeous. Now I'm going to have to get a new one for the front. I'm very happy to recommend FAS.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We love hearing from our customers. We're so thrilled that you're happy with our products and service. Thank you for your business and trust!

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    Staff

    Reviewed April 9, 2015

    They were great, right from the sales guy all the way down to the people that came out and put it in, **and the group. Didn't have any issues whatsoever. It went like they said it was supposed to and that’s always a good thing.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We love hearing from our customers. We're so thrilled that you're happy with our products and service. Thank you for your business and trust!

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    Reviewed April 8, 2015

    I've used FAS Exteriors before when I did my own install. I had them again recently for the 33 windows on my house. I am thoroughly pleased with every aspect of FAS and my experience could not be better. I have told numerous people that my experience with them was first class.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We love hearing from our customers. We're so thrilled that you're happy with our products and service. Thank you for your business and trust!

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    Installation & Setup

    Reviewed April 6, 2015

    My experience with FAS Exteriors was all positive. It was a clean, professional installation.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We love hearing from our customers. We're so thrilled that you're happy with our products and service. Thank you for your business and trust!

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    PriceStaff

    Reviewed April 5, 2015

    I heard about FAS Exteriors through my attorney that does my financial planning. I went with FAS because I couldn't find anything. Because they were actually replacing a messed up job that I had done 3 years ago that was leaking like a sieve. So I had tried to have people fix it and I decided to have them take out the windows and put new ones in. They were great. Everybody was great. I felt wonderful with the quality. They were probably more expensive than what I have in the rest of the windows, but they are better.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We love hearing from our customers. We're so thrilled that you're happy with our products and service. Thank you for your business and trust!

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    Staff

    Reviewed April 3, 2015

    I heard good things and positive reviews about FAS Exteriors on the radio, so I decided to use them. The sales team member were very nice, friendly and thorough. I purchased double pane windows from them and was able to customize it to the size of my windows. They came in, did everything they said they were going to, and finished it in a day. We're very happy with the quality of our windows. Our power bill has stayed very low and we're excited about that. So, it was a very wonderful and great experience with FAS Exteriors.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We love hearing from our customers. We're so thrilled that you're happy with our products and service. Thank you for your business and trust!

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    Installation & SetupStaff

    Reviewed April 2, 2015

    FAS offered just what we wanted and we were able to customize our door. Sales team was very pleasant and we had no problem with their installation team.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We love hearing from our customers. We're so thrilled that you're happy with our products and service. Thank you for your business and trust!

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    Customer ServiceInstallation & SetupStaff

    Reviewed March 31, 2015

    FAS Exteriors has great customer service and people were very attentive. I had been a victim of a burglary in my home so buying a new door was not on my list of things to do. They took that into consideration and helped me find a door that would meet my financial needs. They also spoke to me about door safety. And so, I opted to get an outswing door instead of an inswing. The whole buying process was wonderful while the installation was flawless. They were very personable and professional people, and cleaned up after themselves. It was excellent. I've handed their business card out to three or four people already.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We love hearing from our customers. We're so thrilled that you're happy with our products and service. Thank you for your business and trust!

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    Installation & SetupPriceStaff

    Reviewed March 30, 2015

    FAS did a great job. We knew them through friends. I just heard good things and I trusted the sales rep who came out and did the initial inspection and gave us the initial pricing and everything. I'm very happy with the quality of the windows that we purchased. I thought the installation team did a very good job and very professional. They delivered on what they promised and in a timely manner.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We love hearing from our customers. We're so thrilled that you're happy with our products and service. Thank you for your business and trust!

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    Reviewed March 28, 2015

    Overall, my experience with FAS Exteriors has been excellent. I would definitely recommend them.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We love hearing from our customers. We're so thrilled that you're happy with our products and service. Thank you for your business and trust!

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    Reviewed March 27, 2015

    The best product I got from FAS Exteriors are the windows. They work with manufacturers which make good windows.

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    Installation & SetupStaff

    Reviewed March 25, 2015

    I relied on my brother's research as he was also getting some work done by FAS Exteriors. He shopped at a couple of different folks and narrowed it down to FAS, and that's how I chose them too. I purchased Simonton Windows and had them custom-fit for the house. They're also custom fit for the area because they are hurricane-rated for Central Florida. The sales rep was fantastic and told me what I needed to know to make a decision and that worked out real well. The installation team was very polite, courteous, and professional. The quality of the workmanship was excellent. I have recommended them to a friend and they’ve used them, so that worked out great.

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    Response from FAS Windows & Doors

    Thank you for your comments and feedback. We love hearing from our customers and are glad you are happy with your experience! We look forward to serving you again in the future.

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    Installation & SetupStaff

    Reviewed March 19, 2015

    We chose FAS because their sales rep knew everything that we wanted to know right away. He was very good compared to the other persons who presented their product. We purchased their windows and their installation team were wonderful. Everything was very professional and we liked everything they did. Everybody we came in contact with was really, really, really good and I would tell anybody about them. In fact, I've told other people about them.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We love hearing from our customers. We're so thrilled that you're happy with our products and service. Thank you for your business and trust!

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    Installation & SetupPunctuality & Speed

    Reviewed March 16, 2015

    The salesman was on time, professional and not pushy. We got 4 estimates that were close to each other in price. I liked the sample that the salesman brought with him, so we went with FAS. The office communicated well and kept all appointments. The very best part was the professional installation crew; **! They were neat, used drop cloths and cleaned up at the end of each day. They paid very close attention to every detail, which lead to a beautiful completed product. My house is brick, with two bay windows which took great skill to overcome the sometimes poor, original workmanship. We love the Simonton windows and the P. G. T. sliding glass door. Great product!!

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    Response from FAS Windows & Doors

    Thank you for your feedback. We love hearing from our customers. We're so thrilled that you're happy with our products and service. Thank you for your business and trust!

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    Customer ServiceInstallation & SetupPricePunctuality & SpeedStaff

    Reviewed March 13, 2015

    I live in Tampa right now but have a home in Winter Park that needed some windows done. Father and Son’s windows was suggested by another company here in Tampa, after failing to find someone who would go over to Winter Park. The sales guy that I dealt with made his schedule available when I was available to be over there. He showed up on time, and talked through the whole quote. He gave me a number of what he thought it was going to be, and when they did the whole thing, we were within about six dollars of the original quote. He helped me navigate the internal people and did the scheduling of the installers, so, he was involved in it from the time I called until the time the windows were done and paid for. They went out and did a measure and built the windows which were of fairly standard sizes. I was there when they did the install, and I was happy with it.

    The only thing was the way they put the molding around the windows. They put them into the walls but did not insulate around the window and the walls. So they just put the window in and attach them to the wall and then put the molding up to finish the whole job. I would have liked to have seen them insulate that whole area. That was something they never talked about, and I can't blame them for it. But in hindsight I would have had that done. I have some doors and stuff that I still want to get replaced when we move back in so I'm looking forward to doing business with them again. Nothing that they did or any of my experience would ever stop me from doing business with them again. The only thing that would stop me is if they become less responsive, and I don't think that will happen. Absolutely top notch service, and I am totally satisfied.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We love hearing from our customers. We're so thrilled that you're happy with our products and service. Thank you for your business and trust!

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    Staff

    Reviewed March 10, 2015

    People were fantastic! Roger was a great salesman and the installers did a good job. GET YOUR WINDOWS FROM FAS.

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    Response from FAS Windows & Doors

    Good Morning! Thank you for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business.

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    Installation & SetupStaff

    Reviewed March 7, 2015

    They installed new French doors that had to be customized because we have an extra-large opening. The door was well-done but they had a bit of an issue because they had to custom-fit one side of the door but it turns out just the way I want with it and they did a great job. They also were able to get the interior lines done to a specific color that I like so everything was great. They gave us a discount from meeting them at a trade show and the sales rep was very knowledgeable and even made suggestions.

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    Response from FAS Windows & Doors

    Good Morning! Thank you for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business.

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    Installation & SetupStaff

    Reviewed March 5, 2015

    I don’t trust the big-box store so I went with FAS Exteriors. I trust them. We had them install new windows and doors where everything had to be cut to fit a particular opening and the guys who installed them were wonderful. As a matter of fact, my partner and I had them over for dinner. I was very impressed. I shall use them again, without a question. I know they're a little higher than everybody else, but I don’t care. They do a good job.

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    Response from FAS Windows & Doors

    Good Morning! Thank you so much for your feedback! We love hearing from our customers. We are so glad you're happy with our products and service! We do have great installers. They do great work and treat every home as if it is their own. Thank you for your business and trust.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed March 4, 2015

    The sales representative was pleasant. He had a lot of information and was very detailed. The installation team did a good job with the windows and the sliding doors and they cleaned up. They were fast and efficient, respectful and very pleasant. We had no issues. My mom was very satisfied with the quality.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We are so happy you are pleased with our products and service! Thank you for your business and trust.

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    Installation & SetupStaff

    Reviewed Feb. 28, 2015

    I purchased some windows and was able to customize the type and size. FAS came out to measure everything. The sales representative was knowledgeable and helpful. They're straightforward about everything. The installation team was excellent as well. I’m also impressed with the quality of the items. FAS was thorough and attended to every detail. They’ve been generally helpful about everything.

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    Response from FAS Windows & Doors

    Good Morning! Thank you for your feedback. We are so happy you are satisfied with our products and service! Thank you for your business.

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    Staff

    Reviewed Feb. 25, 2015

    FAS Exteriors were very professional and we were so satisfied with their work. I met them at a trade show and they had what I wanted. The French door that I bought was of good quality. The sales representative and the two workmen and were very good. I would use them again.

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    Response from FAS Windows & Doors

    Thank you so much for your feedback! We are happy you're happy! Thank you for trusting in FAS. We look forward to serving you again in the future.

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    Installation & SetupPunctuality & Speed

    Reviewed Feb. 22, 2015

    We've used FAS Exteriors twice now. We had them give us a new main front door about six months ago and 2 years ago we had them put in a couple of new windows and 2 French doors at the back of the house. FAS Exteriors did their job efficiently and quickly. They knew what they were doing. They did a really good job of installing and the quality of the items was excellent. We would certainly use them again when we needed something like that done.

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    Response from FAS Windows & Doors

    Thank you so much for your feedback! We love hearing from our customers. We are delighted that you are happy with our products and service. Thank you for your repeat business and trusting FAS with your home.

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    Installation & SetupStaff

    Reviewed Feb. 14, 2015

    I had an excellent experience with FAS from initial consultation through installation. They were always very professional and kept me informed of what was going on with my order. I would definitely recommend them to friends and family members.

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    Response from FAS Windows & Doors

    Thank you so much for your great comments! We are happy you're happy! Thank you for trusting in FAS. We look forward to serving you again in the future.

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    Installation & SetupStaff

    Reviewed Feb. 11, 2015

    FAS Exteriors installed our windows and did the six-window pane division, which was exactly how we wanted. Their sales team was very informative, helpful and knowledgeable. And when they came to install, they were very efficient, explained everything and cleaned up. They were great and we really liked them.

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    Response from FAS Windows & Doors

    Thank you so much for your great comments! We are happy you're happy! Thank you for trusting in FAS. We look forward to serving you again in the future.

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    Staff

    Reviewed Feb. 9, 2015

    Excellent service from beginning to end.

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    Response from FAS Windows & Doors

    Thank you for your feedback Mr. Maldonado. We are so pleased that you are happy with our service. We look forward to serving you again in the future.

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    Staff

    Reviewed Feb. 9, 2015

    It has been a year ago now since I bought some basic windows for the house from FAS Exteriors. They were very high in quality. I love it. The sales rep was good and the installers were very professional.

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    Staff

    Reviewed Feb. 7, 2015

    I moved up here in December of last year while I was looking for a house, and once I moved in, some of the neighbors mentioned that FAS Exteriors was the company to go with. Then I was at Home Depot and I was talking to someone there and some man came up and he said, "Go with FAS, nobody else," so that was it. He said he knew them and he used them, and he recommends FAS to all his friends. That's good enough for me.

    I got double-hung windows for the whole house. They said they wouldn't break if you threw a brick at them and they're good. I'm pleased with their sales team. They're solid and nice. The only problem I had is I can't get one of my screens back in completely. I got the first one in and my dog pushed it out. It took me a bit before I finally figured it out. But outside of that, once I figured out what I was doing, I didn't have a problem. So I'm happy.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We are so happy you are pleased with our products and service! We look forward to serving you again in the future.

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    Staff

    Reviewed Feb. 6, 2015

    My neighbor had recommended a company and I didn't pay close enough attention, and it was just an absolute disaster. Fortunately, one of my friends, who's an architect, worked with FAS and referred me to them. I had to replace what was put in by the other company. FAS's service was astounding and professional. So once we did the doors, we went back and did some major window work, which turned out to be phenomenal. We've got some more big windows to replace and we're gonna be doing those with them. And then we did my father-in-law’s and my sister-in-law’s house.

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    Response from FAS Windows & Doors

    We are thrilled to hear this! Thank you for your feedback. Thank you for trusting FAS with your home. We look forward to serving you again in the future.

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    Installation & SetupStaff

    Reviewed Feb. 5, 2015

    Once installation started it didn't take them long to finish at all! They were all respectful of the dust and dirt coming into the house and cleaned up good. I have a young and son and they were even nice enough to interact with him during the process which my son enjoys helping -- lol.

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    Response from FAS Windows & Doors

    Thank you for your feedback Ms. Scott. We are delighted that you are happy with our products and service. I'm sure Steve and his crew were glad to have a little helper :)

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Feb. 5, 2015

    I know one contractor and I asked his opinion on window companies. FAS Exteriors was one of the ones that he had heard was good. So I bought two fairly large picture windows from them. It was a certain size that I needed, and they were able to find that. The sales guy seemed knowledgeable but I think he's more familiar with the products than the installation part of it. He described how they would have to take out the crown molding around my windows on the inside and it turns out they didn't have to do that.

    I also had a lot of frustration because the windows came in and they told me they couldn’t find an installer. Their favorite installer quit and it took weeks for them to find somebody else. I kept calling, "Hey, when are you going to put these things in?" I think they need more local installers that are good and that they can call on because it took a while to get my windows installed. But other than that, the men that did come did a nice job and did it really quickly. It seems high quality, so the installation itself went fine, and I haven't had any problems with it.

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    Response from FAS Windows & Doors
    Thank you for your feedback! We are so pleased that you are happy with our products and service! Thank you for your patience with the install process.

    We look forward to serving you again in the future.

    Verified purchase
    Installation & SetupStaff

    Reviewed Feb. 3, 2015

    I liked the quality of their windows better than the ones that I checked out so I purchased the double-hung windows. Sales and installation were great. They were professional and did a good job. I'm pleased with the product and I would recommend FAS.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you so much for your great comment! We are happy you're happy! Thank you for trusting in FAS. We look forward to serving you again in the future.

    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Feb. 1, 2015

    We first made an initial contact with FAS Exteriors at a trade show, like one of the home shows at the convention center. I chose to have them do the installation because their pricing was very reasonable. I also looked at reviews and they seem to be a pretty reputable company. Their salesperson was definitely most knowledgeable and helpful throughout the process. He spent all the time we needed answering questions and was willing to come out multiple times to make sure everything was fine. He walked me through the process and the pricing seemed pretty transparent how he was arriving at it. He showed me how he was making the windows and what their cost would be, how he'd arrived at my cost.

    The installation team worked well and if we did the rest of our windows, I would probably ask for the same installation team. They were really good and I can say the same for the quality of the windows. It meets my expectations for what we paid for. We did the upgraded laminated glass and I think it's all as expected.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you so much for your feedback! We are happy you're happy! Thank you for trusting in FAS. We look forward to serving you again in the future.

    Verified purchase
    Installation & SetupStaff

    Reviewed Jan. 30, 2015

    We got four windows for both of our bedrooms on the prevailing hurricane side, and I'm very pleased with the items that we purchased. They're very good. The installation is where I had a problem. I wasn't pleased with the way we were treated. I expected the father and son to do the installation themselves because I've heard so many good things about them on the radio, but they didn't; they outsourced it and the team that they had was less than satisfactory. They didn't have the correct blade to cut through the stucco.

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    Response from FAS Windows & Doors

    Thank you for your feedback. We are very happy you were pleased with our products! We are surprised you had issues with the instillation crew. They usually do a superior job for us and our customers. Ernie and John are very involved in the business side of things and leave the instillation process to the professionals. Thank you for your business! We look forward to serving you again in the future.

    Verified purchase
    Installation & SetupPriceStaff

    Reviewed Jan. 28, 2015

    The guy I talked to was great. He went right upfront about the cost and about how long it would take --in which I was shocked on how quickly they replaced all the windows. The installation team was fantastic. I had four windows replaced and they are great in a nice day. My kitchen doesn't get hot. I'm very pleased with them and the work. As a matter of fact, I just called someone who asked who did my windows and I referred FAS Exteriors.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you so much for your great comment! We are happy you're happy! Thank you for trusting in FAS. We look forward to serving you again in the future.

    Verified purchase
    Staff

    Reviewed Jan. 26, 2015

    I purchased windows and sliding doors, patio doors from FAS Exteriors. Everything was excellent from the sales team to the delivery team. They did a wonderful job.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Thank you for your feedback Mr. Burgess. We are so pleased that you are happy with our service. We look forward to serving you again in the future.

    Verified purchase
    Dennis increased rating by 3 stars.
    Installation & SetupPricePunctuality & SpeedStaff
    After a positive interaction with FAS Windows & Doors, Dennis increased their star rating on March 31, 2015.

    Updated review: March 31, 2015

    Thank you!

    Original Review: Dec. 5, 2014

    Did a lot of shopping around before settling on FAS. Premium Pricing. Knowledgeable sales rep. Very responsive up until Sale/Order Placed. And then our chase began to capture Order updates/installation, etc. Post-sale support team seems to have disappeared absent our constant chasing. Critical installation details misrepresented despite our best efforts to ensure no surprises. Delivery commitment timeframe unfulfilled, despite upfront commitments made. Great product, but significantly overshadowed by "bait & switch" impression post-sale. Would not recommend absent a stellar service-recovery effort at this stage. Very disappointing indeed.

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    Response from FAS Windows & Doors

    Mr. Dennis, we appreciate your honest review and apologize that the process took longer than expected; but we enjoyed working with you and as committed making you happy in the end. We hope you enjoy your new door for years to come!

    Thank you!

    FAS Customer Service

    Verified purchase
    Installation & SetupPunctuality & SpeedStaff

    Reviewed Nov. 22, 2014

    We had decided to do the windows and I saw FAS Exteriors in an advertisement in a newspaper or a magazine at some point. The sales team member that I talked to was extraordinary. He gave us a short course in energy efficient windows and set the stage for all the other competitors that we talked to. He told us what we needed to know about energy efficient windows which allowed us to make a rational decision. He did a superb job. The quality of the windows was also superb! Good stuff. The installation team was amazing. I did not believe that they could do what they did in so short a length of time and do it completely and professionally. We were totally impressed by the whole situation.

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    Installation & SetupPrice

    Reviewed Nov. 21, 2014

    I purchased windows from FAS and had them customize it. We chose FAS because of the quality and price. Everything was great! The installation team did a great job. I had a positive experience, except for one thing that I wished they would have taken care of, but they were supposed to send in something for the part company to get a rebate and that got hosed out so I never got the rebate and time passed. They should do something full circle until the rebate is closed out. There should be the final thing that says they're done with the job and it shouldn't close out until the rebate is applied.

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    Installation & SetupStaff

    Reviewed Nov. 20, 2014

    I ordered customized windows from FAS Exteriors as a couple of my friends had some work done for them. The sales team member was very good and the products were perfect. The installation team came in and did their work. They knew what they were doing and were very knowledgeable. I was quite pleased. However, I think one of them stole a little squeegee that I use when I wash my car. I just thought it would be a good thing for them because they wash windows as part of their work. It's not a big deal, except that kind of thing bothers me greatly, because they have no business picking up stuff that they don't have to.

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    Staff

    Reviewed Nov. 19, 2014

    We purchased sliding glass doors with customized the latches and locks from FAS. The sales team members are very good. The doors are great. I haven’t had any issues with the exterior molding, but it wasn’t quite what I thought it was going to come but works just fine. It’s not a huge deal but they asked to take my picture with my doors. They said it wasn’t going to be used for anything but will just be in their book, so I thought that was okay. But then I found out through one of my friends that went to a home convention that they saw my picture in a slide show of recently finished products. I was told it wasn’t going to be used and then I found out that it was used.

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    Installation & SetupStaff

    Reviewed Nov. 18, 2014

    Several people in my neighborhood have used FAS Exterior for their windows and I purchased windows from them. The quality was excellent. The sales team member was very good and the installation team was fine. I just showed them what to do and left them alone.

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    Installation & SetupStaff

    Reviewed Nov. 17, 2014

    I heard about FAS Exteriors from a neighbor. I purchased customized windows from them and the sales team member that I talked to was excellent. Also the installation team was very good. The quality of the product is excellent.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 16, 2014

    My experience with FAS was a little rocky in the beginning because they took measurements wrong, but other than that, everything has been great. I had double doors and I wanted a single door, so the two side panel glasses were customized. I feel good about the product but I don't feel great about it. The installation team was awesome. Customer service has been great. I have to call them up because I got cracking happening on the door I got from them.

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    Verified purchase
    Staff

    Reviewed Nov. 15, 2014

    I had a great experience with FAS. They were very professional and I highly recommend them. From the quality of the windows and doors that they put in to the financing options that they gave me, to the professionalism of the installers, it was everything that they said it would be. The building inspector came and he was quite relieved as soon as he heard that FAS put the windows in.

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    Installation & SetupStaff

    Reviewed Nov. 15, 2014

    I purchased a whole bunch of different windows from FAS Exteriors. We have an older house and every window was custom. We like them a lot. We’ve used FAS a couple of times. The sales team members were very positive and the installation team was good. The guys were very helpful, very knowledgeable and very good.

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    Verified purchase
    Staff

    Reviewed Nov. 13, 2014

    I purchased four sliding glass windows from FAS Exteriors with the color customized. The sales team and the installers were excellent. It was a very, very pleasant experience.

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    Verified purchase
    Staff

    Reviewed Nov. 12, 2014

    I liked the way FAS handled my friend's job and wanted the same level of expertise and professionalism. The whole experience was a 10 all the way through. I have no complaints whatsoever and I've even recommended them to people. They were very professional and honored everything they said. I'll be using them again in the future.

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    Installation & SetupStaff

    Reviewed Nov. 11, 2014

    I first heard about FAS Exteriors at a home show. I like the standard doors and sliding doors that I purchased from them. The sales rep was good and the installation team was professional. They have good products and are professional.

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    Verified purchase
    Installation & SetupStaff

    Reviewed Nov. 10, 2014

    A neighbor recommended FAS Exteriors. I bought eight windows which I had them customize. The sales rep I talked to was wonderful. He was the reason we actually bought because I liked him and what he was selling. The windows are very nice. They seem to be fine so far and we had them for a while now. Also, the installation team was excellent. They were very good. It all worked well and I was very pleased.

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    Installation & SetupStaff

    Reviewed Nov. 9, 2014

    My neighbor recommended FAS Exteriors and we purchased six different windows from them. The people are very nice and so is the quality of the products. My wife was there when the installation was done and she said they did a fine job.

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    Installation & SetupStaff

    Reviewed Nov. 8, 2014

    I heard nothing but good things about FAS Exteriors, and I figured if I was going to spend the money, I wanted to spend them on good windows so I’d never have to replace them again. I purchased nine windows and instead of getting two single windows together, I got sliders. The sales team member was excellent and the installation team was awesome. The people were wonderful to work with. We love our windows.

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    Installation & SetupPunctuality & SpeedStaff

    Reviewed Nov. 7, 2014

    We did some replacement windows. One of the window sizes was a custom order, but there wasn’t any problem getting it. Sales team member was very knowledgeable, very easy to work with and very efficient. Installation team was equally competent. They were very neat and fast. I was amazed at how quickly they got everything done, and they cleaned up everything very well afterwards and it was a great experience. I like the quality of the windows very much. They look nice. They’re a better quality than the original that were in there and hopefully they’ll last us for many years.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 6, 2014

    FAS Exterior replaced all the windows and doors in our whole house in two cases. We have a lot of windows and a lot of doors so it was a huge project. The first time around, they had a full adult crew and it was a good experience, except for the problems we had with the caulking of the window, which I've discussed with them. The inspector came and didn't want to approve it because the caulking job was so bad. I didn't call them back because I had hired a handyman to do that. Then about a year ago, we placed the second part, which is quite a big job also. They had young kids this time - it wasn't a full seasoned crew. The person that was in charge of them was a really hard worker but the physical aspect of these heavy windows, and the young kids, it was kind of scary. It just didn't go as well and they didn't do as good a job installing and caulking. I was really disappointed and called and told them that. We spent a lot of money with them. If I had the second experience the first time around, I'd probably not use them again.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 4, 2014

    I purchased windows from FAS. I don’t have the windows that long, but I don’t like the space between that supposedly when it rains, the water would go out. I never had that with my old cheap windows. Sometimes I see a bug crawling there. It can’t get in the house but I don’t like it. They should put a screen if that hole needs to be there.

    Sales team member was knowledgeable and explained the products well. The installation team was fine until I had a problem with my alarm system. They told me before they came here that I was to disconnect the alarm system so they’re not responsible, which I understood. When I went to put the alarm back on after they were done, the alarm didn’t work. I called someone at FAS and he told me that I would have to deal with the contractor. I thought that was unfair because I contracted FAS not the contractor. What they did, they caulked the wire inside the ledge of the window.

    I’ve written three letters to the guy that did them, no response whatsoever. The name of the contractor was Double Decker Construction. I am annoyed with the company’s customer service telling me that I had to take care of it. Yesterday, I had someone come in because the window wouldn’t stay up, and he was wonderful. One of the service reps from FAS was here before. So far, the windows look nice and the house looks nice.

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    Installation & SetupStaff

    Reviewed Nov. 2, 2014

    My wife chose FAS Exteriors over other window companies that advertised on TV because their prices were not as high as the others. The only kind of negative thing about the experience, although it wasn't FAS' fault, was the country inspectors came out and first said what they installed did not meet their written specifications. So the contractor came out and corrected it. They were supposedly contacting the inspectors again, but the inspectors never came out to re-inspect. But it’s not the fault of the contractor.

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    Staff

    Reviewed Oct. 31, 2014

    I purchased a patio door and the quality is excellent. Sales team was polite, efficient and got the job done. I was happy with the result. Installation team came over even though there was gonna be a storm. They put it in and got it done when the rain started. I’m pleased with FAS Exteriors.

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    Nancy increased rating by 3 stars.
    Customer ServiceInstallation & Setup
    After a positive interaction with FAS Windows & Doors, Nancy increased their star rating on Nov. 23, 2014.

    Updated review: Nov. 23, 2014

    I had a long wait for my windows and was put on hold so many times but FAS came through with their promises and did a beautiful job. We only have a couple of minor things to finish up and we are good to go. I'm so very happy with my new windows and sliding glass doors, and of course all my family and friends just marvel over how beautiful they are. Thank you FAS WINDOWS & DOORS for making everything right.

    Original Review: Sept. 5, 2014

    We had a salesman from FAS come to our home to give us a quote on 6 windows and 1 Set of sliding glass doors. We ordered these windows April 28, 2014 and was told our windows would be installed the third week in July. I asked if someone would call prior and they said I could call and check to see how they were progressing. So I did place a call July 7, 2014 just to follow up and they said the third week was still scheduled. So then I called July 17, 2014 and received the same information it should still be the third week. Then came the third week and I heard nothing so I called and left a message and no one returned my call. So I kept calling and still no one called me back.

    Finally on August 11, 2014 they called and said all of our windows are in but the sliding glass door was not and should be in around Aug 19, 2014. It was up to me if I wanted to wait for the sliding glass door and do it all at one time or they can do the windows and then come back when the sliding glass door came in. So I decided to have the windows installed and when the sliding glass door came in I would have it installed. We set up the installation for Aug 14, 2014 @ 9:00am and they didn't get to my house until 10:30am but I was happy they just made here to install the windows. They installed 5 windows and the 6 window was the wrong size. I could not believe this was happening.

    The installer came in and told me it was the wrong size and he called FAS and told them and said they would be calling me shortly to tell me they would have to order me another window. Well they never called and it was now getting to be around 4:00 pm so I called and they said they were sorry but would have to order another window. I said, "How long will that take?" He said about 7 to 10 days. Well now this was on Aug 14, 2014 and my sliding glass door was suppose to be in on Aug 19, 2014. Well the new window they had to reorder and the sliding glass doors will be installed together on Aug 21, 2014.

    It is now Sept 2, 2014 and we've been given nothing but the runaround. I have made several calls and no one can give me an answer as to when the window and sliding glass doors would be coming in. My husband called on Sept 3, and they told him that the sliding glass door has not been approved for shipping yet. So it was all lies as to when we would get the window and the sliding glass doors. We have had to cancel 2 vacations and family wanting to come and visit us. We couldn't take a chance them coming to do the windows. So we have given up a lot to be lied to. And still we don't know when they are going to be here to install the window and the sliding glass doors. This is no way to run a business to have No one following up instead they just pass the buck. NOT VERY HAPPY WITH FAS WINDOWS AND IT WOULD BE VERY HARD TO GIVE A RECOMMENDATION!

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    Response from FAS Windows & Doors

    Nancy,

    Thank you for sharing our experience. We are so very sorry that we have not met the expectations we set for you. Management will be reaching out to you today to discuss options regarding the door and to give you a firm update on the window

    Warm Regards

    Verified purchase
    Customer Service

    Reviewed Aug. 25, 2014

    Salesman came to our home back on June 16 and we placed our order and made a $5,000 deposit. He told us it would be 5-7 weeks as the company was very busy. It has now been 10 weeks and we are still waiting. I have called the office and was told the job was in the hands of the installers who are subcontracted out. No one at FAS has any idea if or when the installers will ever show up. I don't know who the installers are and none of them have contacted me. I'm in limbo - still waiting. I have called the salesman - left messages on his cellphone - he has never called me back. I don't think I can even give them 1 star at this point.

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    Response from FAS Windows & Doors

    Robert,

    Thank you so much for sharing your experience with us, although we wish it could have been smooth through the entire process. We are very pleased that you are very happy with not only the quality of the windows and doors, but also the installation! It is also great to hear that you have received many compliments from your friends and neighbors. We also appreciate that you feel comfortable recommending FAS because we do stand behind our commitments.

    Most importantly, it was a pleasure working with you.

    Thank you

    Resolved outside ConsumerAffairs
    Verified purchase
    Installation & SetupStaff

    Reviewed Aug. 14, 2014

    FAS Exteriors was at the Orlando home show and we like the sales guys and stuff too, they were real upfront. So I purchased hurricane windows, the kind that you can't break through. We love them. They've been great. It has been quite a while since we've had them in but they've been really good. We had really great experience with the installation team. They were a real good team.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    John,

    Thank you for sharing your experience and your honest review. The laminated glass is wonderful security feature! It's great to know you're still happy with the windows.

    Thanks again

    Verified purchase
    Customer ServiceStaff

    Reviewed Aug. 12, 2014

    My friends told me about FAS Exteriors. They said FAS had excellent installers and even though the installers are not technically FAS employees, it was a very well-rounded organization. So I chose to go with FAS when I purchased my windows. Their sales rep was excellent. However, what he said they would do and what they did was not 100% the same. It was probably about 80% or 85%. As far as the sales part, it was good, but once it was done, he was done selling.

    We got the Simonton brand and they’re good quality windows. They're customized to fit our windows and frame system. I really liked the installers, but they said they would take spray foam and spray it all around the windows but it wasn’t sprayed all around the windows. In some cases it was very lightly done, and in some cases it was filled. I took pictures and when I called back to talk to the company the guy said, “Your windows were so tight. They didn’t have to spray further.” But to me, the point was the salesman said that they were gonna spray the gap with foam to fill in the gap, and it wasn’t done. To me, whether it was something I see in my head or it’s something that’s reality, I don’t feel that the windows necessarily are as tight as I’d like them to be. That’s the point. I’m a little disappointed. I did speak to their service manager about it.

    I would like for somebody to come out and take a look at the windows just as an extra reassurance, but that’s where I also have to sit and go “Realistically, what was my expectation from a company’s point of view?” One thing I would say if I was gonna recommend them is that they should do what they say they’re gonna do.

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    Response from FAS Windows & Doors

    Steve,

    Thank you for your candid review! We appreciate the opportunity and will definitely be in touch to schedule a day to meet with you.

    Kind Regards

    Verified purchase
    PriceStaff

    Reviewed Aug. 11, 2014

    I first heard about FAS Exteriors in the radio. I purchased a front door and it's good quality. I was able to customize my order. Everything went extremely well. They took care of the whole job front to back for me. The sales team was okay and the installer was fantastic. The way he handled the job and his politeness, courtesy, and professionalism was just a 10, easy. Bottom line, you get what you pay for. FAS Exteriors charge a little bit more but you get so much more in return and that's what you're looking for, a good quality product done well, and that's what they provided.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    R,

    Thank you for your candid feedback. We appreciate you sharing your experience and we are glad we met your expectations!

    Warm Regards

    Verified purchase
    PriceStaff

    Reviewed Aug. 10, 2014

    I purchased windows from FAS Exteriors. I had used another company before and they were way overpriced and had problems scheduling, so I decided not to go with them. The FAS sales person was very helpful. He answered all my questions, went over all the details of the products so I understood all of it a lot better. I was very happy with him and have recommended him to other people.

    The two installers that came out, especially James, were some of the nicest people. They got upset with me because we had moved a lot of furniture and stuff out of the way for them, and they were like, "Oh, no, we would do all this for you." They finished moving things that we didn't do, because I thought to make a pathway to everything. They had to move a couple more things, and they cleaned up all their mess and vacuumed everything up and put the furniture back for me. I have a herniated disc on my back, so they were mindful of that. I'm very happy with the product. It's way better than the single-paned windows (that were horrible and leaking with moisture built up) we had before. I love having the double-pane ones. It was a wonderful and fantastic experience.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Cara,

    Thank you so very much for taking the time share your experience. We are very grateful for your recommendations! James' crew does a fantastic job and it's great to hear it from homeowners.

    Kind Regards

    Verified purchase
    Installation & SetupPricePunctuality & SpeedStaff

    Reviewed Aug. 9, 2014

    The FAS Exteriors salesperson was knowledgeable and he didn't try to oversell us. He listened to what we wanted and gave us what we wanted for a fair price. He helped us find the products that were right for our need. We purchased windows. They had to measure the window openings exactly and then ordered the windows. The installation team was great. They arrived right on time. They were really neat and they worked quickly. They seemed to really know what they were doing and they cleaned up after themselves. They offer products that are good value with friendly, knowledgeable service. It was a really good experience.

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    Response from FAS Windows & Doors

    Laura,

    We are so happy you had an overall friendly experience and we met your expectations for the work to be completed. We'll be sure to share your kind comments with your sales rep, Phillip and the installation crew.

    Warm Regards

    Javier increased rating by 2 stars.
    Customer Service
    After a positive interaction with FAS Windows & Doors, Javier increased their star rating on Oct. 11, 2014.

    Updated review: Oct. 11, 2014

    The FAS executive team of John **, Cubby ** and Edith ** became involved with our situation. They were able to resolve all issues with our order to our satisfaction. This is a company with a first class management team and quality product that knows how to resolve customer satisfaction issues. While I personally wish that it would have been done properly the first time it is clear that they stand behind their products and their company name.

    Original Review: Aug. 8, 2014

    Please be very careful when doing business with this company. I just spent $13,000 on a set of 14 windows. We were promised the windows in 3 weeks, instead they were delivered after 6 weeks. Then we find that the salesman ordered four of the windows wrong and since he obviously doesn't want to look bad to his superiors, and doesn't want to fix the issue, he has the audacity to call my wife a liar because of his mistake. Waiting to see if they will rectify. Please have John Wilding call me.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Javier, thank you for taking the time to speak with us yesterday. New windows are ordered and on the way.

    Thank you!

    Verified purchase
    Installation & SetupStaff

    Reviewed Aug. 8, 2014

    We saw FAS Exteriors at a home show at the Orlando Convention Center a little more than a year ago. The doors that they had on display looked really nice. They were quality doors. We found what we wanted in some of the displays they had so we decided to buy from them. It's a steel door with glass and wrought iron insert. Their sales team was okay. They handled themselves pretty well. Their installation team was fine, too. They were two good guys. It was pretty painless as far as getting a new door installed.

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    FAS Windows & Doors
    Response from FAS Windows & Doors

    Michael,

    Great choice on the Provia door! We're glad you had an overall good experience

    Thanks!

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    FAS Windows & Doors Company Information

    Company Name:
    FAS Windows & Doors
    Year Founded:
    2005
    Formerly Named:
    FAS Exteriors
    Address:
    3020 Mercy Dr.
    City:
    Orlando
    State/Province:
    FL
    Postal Code:
    32808
    Country:
    United States
    Website:
    www.faswd.com