FAS Windows & Doors Reviews

My wife and I took 3 years to find the right door. The big box stores all made promises and never kept one. Both HD and Lo failed to follow up. Even local companies did not listen or provide proper quotes. We were about to give up when my landscape design company owner recommended FAS. We drove to showroom and were immediately impressed with the service level. The entire process has been exceptional and the install of the door was flawless. We have a few minor attention to detail items to finish with final inspection but we are extremely happy with FAS. If we ever replace other doors or windows they will be tops on my list. I would recommend them to anyone I know.

We had used FAS about 10 years ago to replace our windows and everything went smoothly. One window had something break on it but it wasn’t major but the company said they provided 100% guarantee. When we went to replace a sliding glass door and entrance door we called FAS and the sales person came over and promised us, in retrospect, a really unrealistic expectation for what we are going to get. For starters, we were a bit shocked by the price. Over $5000 for a sliding glass door and $2000 for a door from the garage into the house. But I paid it. I really regret that decision.

2015 Install full house and pool area sliding door. I installed FAS Vinyl Security Glass windows throughout the house and a Sliding glass security door in the back pool. The sales experience was very informative and I was glad to hear about the many choices available to me. They were quick in the manufacturing of my order. Soon after the guys came to my house and in the same day installed all the windows and the sliding door. A couple years later we noticed a opening below one of the windows had formed and the next day a FAS guy not only fixed the window, but went to each and every other window to inspect them. It's now Aug. 2019 and I am so happy with my purchase. Air conditioning costs have dropped a lot per month and rooms which used to heat up from the sun are so much cooler.

FASWD installed 21 window improvements to my residential home; however only 5 windows were installed as per the Simonton Window specifications. Specifications filed, to get the county permit, requires "#8 x 2 1/2" minimum wood screw with 1.50" minimum embedment into wood". Due to the improper installation of the kitchen windows, I now have water damage to my floors. A contractor removed the cedar trim around all exterior windows and found 85% of window fasteners were not embedded in any framing and the ones that were are only embedded 1/2" in the framing. Photographs of the faulty installation was send to FASWD.

We used FAS when we purchased new windows for our home and were very satisfied with the product and service. We chose FAS again when we purchased our new front door. Excellent service and product once again. Highly recommend them.

My wife and I recently had 4 new sliding glass doors and 1 exterior hinged door installed by FAS Windows and Doors. Frank the salesman was great from the start. He was upfront and wasn't afraid to give his opinion when asked for, and he was fun to joke around with. Tammy our production scheduler was very easy to work with. She called when she said she would and answered my phone calls and was very responsive. The sliding glass doors we chose (Simonton) are high quality and great looking. They are heavy but open and close with ease.

10/26/18 visited the FAS Windows & Doors showroom in Winter Park and ordered 9 windows plus 3 sliders, paying a 50% deposit. Was told it would probably take 4 days to install. 1/9/19 window installation by two men began; a professional job was done within 2-1/2 days. Prior to the installers departing, I noticed I could see 'light' from the bottom of the sliders that allowed cold air into the house - was told that once the county inspector visited, the trim would be installed & that would eliminate this problem.

I just recently had windows installed and had a great experience! The installers were very courteous and were sure to leave no mess behind! My windows now open without getting stuck! I would definitely recommend FAS Windows again! Thank you!!!

The response to my review was amazing. I felt the company genuinely had a communication oversight with us and they are working rapidly to correct any problems with our doors. The representative that came out was informed, intelligent, and we have a completion goal in common. I cannot express how pleased I am with FAS's response. I feel confident my finished product is going to meet my expectations.

I recently had several windows in my home replaced by FAS. Their services were professional, courteous, timely and reasonably priced from start to finish. To begin with, they told me what they would do, when they would do it, how it would be done and how much it would cost. Throughout the project, they kept me informed. Then, they did exactly what they promised, on time and on budget. Yesterday, I had the final inspection done by Orange County Building Dept and passed with no problems. In a few years, I'll have the rest of the windows replaced and will not hesitate to call FAS again.

The estimate and demonstration that was provided was spot on. I was thrilled with the quality of the products and the company as a whole. I will definitely be calling this company back when I am ready to have the job completed. I would highly recommend this company to others.

I have been working with them since February 2018. Our project is still incomplete! The opportunities on the project were too many to count, but include, cutting my live security line (a hefty $86.00 per hour repair by ADT), improper installation of my sliding glass door which required it to be uninstalled and reinstalled, which led to the installers scratching it up all to hell, and cutting my siding without my permission and stating it was 'code' and that my sales person should have told me that. After having the field inspector come out and review, it of course was not a code issue, but rather a bad call on the installers' behalf.

We have been customers of FAS twice. The first time in 2015 and we were so pleased with their product and service that we didn't hesitate to use them again. We ordered a set of double doors in October 2017 and they were partially installed in December 2017. The trim was not measured properly so therefore had to be reordered and reordered. This was an on-going cycle that led to many unanswered request from their customer service department as well as their installer. Suzanne who is their customer service representative was totally non-responsive on many occasions and required us to continue to call multiple times only to learn that they had ordered the wrong parts again. They finally finished the project on May 20, 2018. I think most people would consider having to wait 5 months to get a job completed to be excessive.

In the end, we enjoyed working with Dan (the sales rep) and realize sometimes issues are beyond "anyone's" control. This is likely one of those situations.

Such a promising website, but unfortunately words don't mean anything unless you deliver what you promised. Since May I am waiting on 4 windows and 2 sliders to be installed. They came to install after 2 months of waiting. Something was wrong with one panel, they ordered waited one month and a half, finally, the panel came, they come to install, it was the wrong panel!!! I called today, panel is arrived (by the way you have to call to see if parts are in or not, if it is in, nobody would call you unless you call). We made an appointment for Thursday, hope they come with the right part. But another slider was wrongly installed, now we have a gap between the slider and tile floor. Nobody is taking the responsibility, I have been transferred at least 5 different people including original salesman. They promised and concluded that they have to take care of it, but when nobody knows!

Some people recommended FAS Windows & Doors through a website called Next Door. I got a quote from FAS and another from Pella. Frank, FAS' sales guy, was the reason I went with them. He was awesome. He was straightforward and informative without being pushy. He did a great job explaining the windows. Had I not had Frank’s quote, I wouldn’t have known what the other guy was talking about for half the stuff because he just sort of breezed through the spiel without explaining anything.

I saw FAS Windows & Doors on a TV commercial and they were cheaper than other window retailers. I purchased doors and windows with a customized color. The quality of the products and the installation that they did were fine.

We were very excited to sign a contract with FAS Windows on June 28, 2016 as they had great reviews. Things went downhill rapidly as they charged me a few weeks later before they even did the final measurement (which came a week later). I discussed this with Mr ** (sales rep) and he stated they were a little behind. Not to worry. 3 weeks later I got a call that they were ready for installation, great as they were a week ahead of time. They arrived on time and proceeded to tear out the old windows and install the new one however they didn't realize they had bad measurements for the very large picture window in the front of my house. I had a gaping hole in the front of my house and if I had not had one of those blue FEMA tarp they would have left it that way.

The stuff that goes around the door that we had was starting to fall apart and the screen had a lot of holes in it. The mosquitoes would come in, and I put some Scotch tape on the screen to keep the bugs out. So with that, it was timing to get a new door. And then, the money too. I got my husband to take me to FAS store and we saw the displays, which were okay. Their sales rep was good. He gave me a book, we looked at it and picked out the door and the storm door. Also, he asked me about my price range and what not. The installation team was good.

FAS Exteriors is an established company with a good track record and a little number of complaints. We had them do a job for us a few years ago where they replaced all the windows in the one-half of our house. We called them back for the second job, which was replacing the rest of the windows in the house, and they sent the same sales guy out. Since we've had them do the other half of the house, I was familiar with how everything will go with the second job. Once the order was in and the windows came in, we scheduled the installation. The installation team came out when they said they were going to come and got everything done in about a little over half a day. Everything went very smooth and was handled professionally. I'm also very satisfied with the high quality of the product that was installed on time and without any hassles. I would recommend FAS Exteriors including the windows that we got.

I've checked with other people who used FAS and they had good experiences with them, so I got windows, doors, and sliding glass doors from them. I had lots of weird-sized entrances, like in an old house, and I was able to customize my order. It was great and very easy with the sales rep. He walked me through all the products and the cost and helped me figure out what makes sense. Then he checked in and made sure everything was going well. The installation team got the work done fast and were super neat. And the products I got are fantastic.

Everything has been great with FAS. We got the FAS windows and their sales team was fantastic. We also had no problems with their installation team. We've used them before as well. I would definitely recommend them.

We wanted to get quotes from several contractors in the area so we contacted FAS. Their price is a little higher but they were better in answering questions and getting back with us. The sales rep made an appointment and he showed up when he said he would. He did a very good job of explaining the product lines that they had and why they were better quality than what we had in our 25-year old house. He followed up with us, answered our questions quickly and he's gotten the paperwork to us so that we can get the energy credit from Duke Energy. We're very happy with him. We got new windows for our home and they normally come with screens but we were able to get half screens where we wanted in full screens and they fitted the windows to all the openings exactly. My husband was really happy with the installation team and the quality is very good so far.

I asked FAS along with three other window manufacturers for a quote. FAS had a good quote and good reputation so I decided to go with them. I got their Simonton windows and customized the order. Their sales rep was very knowledgeable, went step-by-step, had a sample window that he brought in, and he was pretty detailed. They had somebody come out and do an in-depth measurement to make sure everything would be perfect. The installation was done by two guys and they did a good job. They were very clean, picked up after themselves and made sure that we were happy before they left. The overall quality of the windows is good and I like them.

In November, there was a fire in the house. There was some window damage, so it was decided to replace all the windows since they were over 40 years old. A visit to FAS showroom in Winter Park was made and replacement salesman, Stuart **, showed us some replacement windows and answered some of our questions, but was not overly helpful. He asked measurements of all the window openings be emailed to him so he could give an estimate to replace. The very next day, measurements were sent. Two weeks went by without a reply. The measurements were again sent and no reply. We ended up using Andersen Renew and spent over $45,000 with them to replace all of our windows. HUGE LOSS for FAS!!! Such a disappointment that their customer service is so poor. They should take lessons from Andersen Windows.

We had FAS install some windows in our riverfront condo that we had. Then when we bought our new home on the water, we contemplated on what we were going to do for hurricane season, and decided on putting in hurricane windows and sliders. We wanted to go back to FAS because our first experience with them was excellent. We requested for the same installer. We absolutely love both the sales rep and the installer. We used them for both homes and we're familiar with the way they do work and how meticulous they are. Everything was fine, except we had a dining room window that had to be made two different times as they kept messing up on the size and the placement of the lights. And then, the third time that they made it, it was broken transit. We had to go through a hurricane with the windows not secured in permanently on that window side because of that faux pas. But other than that, the windows turned out beautifully.

We had three window companies come out and the salesperson of FAS Exteriors, Dave, knew what he was talking about and it really helped us make a decision. But the cost was really high but then we realized it wasn't so bad after all. We got a pocket slider door for going out to our pool enclosure and the quality's excellent. The installer was also awesome, meticulous and did an excellent job. We were so pleased with him and he also had a helper with him. I've never seen anybody do work like he did. He cared about what he was doing.

I work for FedEx Freight and when I made a delivery for FAS I asked them about installing windows in my house. The sales rep was very good and I was pleased with him coming out and showing me the thing where they put the light up there then it transfers the heat through the window. I could physically feel the difference between the different windows. It was basically the changing factor because originally I was going to go with Lowe's or Home Depot because those were cheaper.

Our whole house was done by FAS, all nineteen windows. The salesperson that came here was very knowledgeable, and he kept in touch with us. The installers were exceptional, too. We ordered full screen windows, but when installation came, they only brought and put in half-screens. But they’re rectifying that. They came back with some full screens and we’re still waiting on three of those.

One of my employees knew I was looking for a good window installer, and since he had seen FAS Exteriors' work, he told me to check them out. I then purchased 16 windows in a few different sizes from them. I knew the manufacturer of the windows from a previous experience, so I knew it was a good product. The salesperson from FAS was great. He came out when he said he was coming out and he stayed in touch. The installation guy was a true professional. He's been doing it most of his work life. So, he knew exactly what he was doing and he did a great job. I highly recommend FAS to anyone that's looking for windows or doors. My experience with them was good from beginning to end.