FAS Windows & Doors

I placed a order with FAS for 12 Simonton 9800 windows in May 2021 with Drew **. I had multiple demo done on windows and Drew came to my house and was not pushy with the sales presentation and did not as other did speak bad of other window companies. The Simonton windows he show us was the best that we had seen and we placed a order for 12. Drew’s price quote was very competitive with some other windows we were quoted, but were superior in quality to them. Drew advised us delivery times were a bit long and was making sure we understood this. While we waited for the windows to arrive FAS (Suzie **) kept in email contact with status updates.

I ordered a whole house full of windows and two sliding doors. I was quoted in writing 12-14 week lead time from tight measure. Tight measure was May 6th. 18 weeks ago and now being told they all did not come in and it's another 4 weeks, 22 weeks, nearly double the original written quote. The sliding doors I am being told is not until Nov. I can't honestly believe anything I am being told by them. Disgraceful.

On 2/21/21 we placed our order with FAS for (2) large kitchen windows and (2) 8 ft sliders. At this time we were told it would take about 20 weeks for windows to come in. They took approx. $4400 upfront. On 8/4/21 (24weeks later), my husband called to get a status update. Left several messages and an email through 8/9/21 with no response. Finally on 8/10/21 someone called us back to say our kitchen windows will possibly be in by September or October (now closer to 30 weeks or more). But…our sliders were NEVER ORDERED!!! We may see those by March 2022. More than a year after placing the order.

James from FAS came and in a few seconds saw the problem. He was very courteous and friendly. He quickly had the door locking like new. Another pleasant experience with FAS, they have done work for us for over ten years and are always superb.

The team was very careful and helpful with the alarm system details. At this time we are very satisfied. The Simonton windows seem of high quality. This was a big job over 2 weeks and the team of 3 led by Robin was on time and competent.

We were happy from the very beginning. Our salesman Stewart was very knowledgeable and gave us good advice. The installation team under the direction of DuJon ** did a great job with installation and cleanup. We couldn't be happier. Our home is quieter and stays at a more constant temperature. Very good investment! We would recommend FAS to anyone looking to replace windows and doors. A big thank you to everyone at FAS. Bob & Jackie **

I have wood damage from a window leak. Instead of taking care of it I was told to call my insurance or the leak doctor. The window was never sealed properly on the top so water got in and rotted out the wood.

My wife and I took 3 years to find the right door. The big box stores all made promises and never kept one. Both HD and Lo failed to follow up. Even local companies did not listen or provide proper quotes. We were about to give up when my landscape design company owner recommended FAS. We drove to showroom and were immediately impressed with the service level. The entire process has been exceptional and the install of the door was flawless. We have a few minor attention to detail items to finish with final inspection but we are extremely happy with FAS. If we ever replace other doors or windows they will be tops on my list. I would recommend them to anyone I know.

We had used FAS about 10 years ago to replace our windows and everything went smoothly. One window had something break on it but it wasn’t major but the company said they provided 100% guarantee. When we went to replace a sliding glass door and entrance door we called FAS and the sales person came over and promised us, in retrospect, a really unrealistic expectation for what we are going to get. For starters, we were a bit shocked by the price. Over $5000 for a sliding glass door and $2000 for a door from the garage into the house. But I paid it. I really regret that decision.

2015 Install full house and pool area sliding door. I installed FAS Vinyl Security Glass windows throughout the house and a Sliding glass security door in the back pool. The sales experience was very informative and I was glad to hear about the many choices available to me. They were quick in the manufacturing of my order. Soon after the guys came to my house and in the same day installed all the windows and the sliding door. A couple years later we noticed a opening below one of the windows had formed and the next day a FAS guy not only fixed the window, but went to each and every other window to inspect them. It's now Aug. 2019 and I am so happy with my purchase. Air conditioning costs have dropped a lot per month and rooms which used to heat up from the sun are so much cooler.