FAS Windows & Doors Reviews

FAS Windows & Doors provided exceptional service from start to finish. Their team was knowledgeable, professional, and efficient. The quality of their products exceeded my expectations, and the installation process was smooth. Highly recommend for anyone looking to upgrade their home!

Our experience with FAS was wonderful. Terry **, our Representative worked closely with us throughout the process. He demonstrated caring, courtesy, expert knowledge, and was always pleasant and professional. He made the process comfortable and easy. The French Doors are gorgeous and of high quality. Delivery process was timely and ran smoothly. We are extremely pleased with FAS and with our purchase. We highly recommend FAS Windows & Doors. Thank you.

I placed a order with FAS for 12 Simonton 9800 windows in May 2021 with Drew **. I had multiple demo done on windows and Drew came to my house and was not pushy with the sales presentation and did not as other did speak bad of other window companies. The Simonton windows he show us was the best that we had seen and we placed a order for 12. Drew’s price quote was very competitive with some other windows we were quoted, but were superior in quality to them. Drew advised us delivery times were a bit long and was making sure we understood this. While we waited for the windows to arrive FAS (Suzie **) kept in email contact with status updates.

Received a call from the project coordinator. They revised my install date to a more acceptable time. If all goes well with the install, I will update the review to reflect the total job. I heard great things about FAS so I am hoping this is just an isolated incident. They have done two of my neighbors' complete windows and they had positive things to say. I am just so frustrated having to wait so long to get them installed.

On 2/21/21 we placed our order with FAS for (2) large kitchen windows and (2) 8 ft sliders. At this time we were told it would take about 20 weeks for windows to come in. They took approx. $4400 upfront. On 8/4/21 (24weeks later), my husband called to get a status update. Left several messages and an email through 8/9/21 with no response. Finally on 8/10/21 someone called us back to say our kitchen windows will possibly be in by September or October (now closer to 30 weeks or more). But…our sliders were NEVER ORDERED!!! We may see those by March 2022. More than a year after placing the order.

James from FAS came and in a few seconds saw the problem. He was very courteous and friendly. He quickly had the door locking like new. Another pleasant experience with FAS, they have done work for us for over ten years and are always superb.

The 3 technicians that can came to my home were absolutely great, professional, knowledgeable, friendly and efficient. They were extremely careful not to nick any walls and totally cleaned up when finished. James, Josh and Ryan are some of the best workers I have ever had in my home and are great asset to FAS. If all contractors had people like them, all my work would be easy. I have recommended FAS to neighbors because of this crew as they have been out to my home a couple of times over the past 3 years.

The team was very careful and helpful with the alarm system details. At this time we are very satisfied. The Simonton windows seem of high quality. This was a big job over 2 weeks and the team of 3 led by Robin was on time and competent.

We were happy from the very beginning. Our salesman Stewart was very knowledgeable and gave us good advice. The installation team under the direction of DuJon ** did a great job with installation and cleanup. We couldn't be happier. Our home is quieter and stays at a more constant temperature. Very good investment! We would recommend FAS to anyone looking to replace windows and doors. A big thank you to everyone at FAS. Bob & Jackie **

I have wood damage from a window leak. Instead of taking care of it I was told to call my insurance or the leak doctor. The window was never sealed properly on the top so water got in and rotted out the wood.

My wife and I took 3 years to find the right door. The big box stores all made promises and never kept one. Both HD and Lo failed to follow up. Even local companies did not listen or provide proper quotes. We were about to give up when my landscape design company owner recommended FAS. We drove to showroom and were immediately impressed with the service level. The entire process has been exceptional and the install of the door was flawless. We have a few minor attention to detail items to finish with final inspection but we are extremely happy with FAS. If we ever replace other doors or windows they will be tops on my list. I would recommend them to anyone I know.

We had used FAS about 10 years ago to replace our windows and everything went smoothly. One window had something break on it but it wasn’t major but the company said they provided 100% guarantee. When we went to replace a sliding glass door and entrance door we called FAS and the sales person came over and promised us, in retrospect, a really unrealistic expectation for what we are going to get. For starters, we were a bit shocked by the price. Over $5000 for a sliding glass door and $2000 for a door from the garage into the house. But I paid it. I really regret that decision.

2015 Install full house and pool area sliding door. I installed FAS Vinyl Security Glass windows throughout the house and a Sliding glass security door in the back pool. The sales experience was very informative and I was glad to hear about the many choices available to me. They were quick in the manufacturing of my order. Soon after the guys came to my house and in the same day installed all the windows and the sliding door. A couple years later we noticed a opening below one of the windows had formed and the next day a FAS guy not only fixed the window, but went to each and every other window to inspect them. It's now Aug. 2019 and I am so happy with my purchase. Air conditioning costs have dropped a lot per month and rooms which used to heat up from the sun are so much cooler.

FASWD installed 21 window improvements to my residential home; however only 5 windows were installed as per the Simonton Window specifications. Specifications filed, to get the county permit, requires "#8 x 2 1/2" minimum wood screw with 1.50" minimum embedment into wood". Due to the improper installation of the kitchen windows, I now have water damage to my floors. A contractor removed the cedar trim around all exterior windows and found 85% of window fasteners were not embedded in any framing and the ones that were are only embedded 1/2" in the framing. Photographs of the faulty installation was send to FASWD.

We used FAS when we purchased new windows for our home and were very satisfied with the product and service. We chose FAS again when we purchased our new front door. Excellent service and product once again. Highly recommend them.

My wife and I recently had 4 new sliding glass doors and 1 exterior hinged door installed by FAS Windows and Doors. Frank the salesman was great from the start. He was upfront and wasn't afraid to give his opinion when asked for, and he was fun to joke around with. Tammy our production scheduler was very easy to work with. She called when she said she would and answered my phone calls and was very responsive. The sliding glass doors we chose (Simonton) are high quality and great looking. They are heavy but open and close with ease.

10/26/18 visited the FAS Windows & Doors showroom in Winter Park and ordered 9 windows plus 3 sliders, paying a 50% deposit. Was told it would probably take 4 days to install. 1/9/19 window installation by two men began; a professional job was done within 2-1/2 days. Prior to the installers departing, I noticed I could see 'light' from the bottom of the sliders that allowed cold air into the house - was told that once the county inspector visited, the trim would be installed & that would eliminate this problem.

I just recently had windows installed and had a great experience! The installers were very courteous and were sure to leave no mess behind! My windows now open without getting stuck! I would definitely recommend FAS Windows again! Thank you!!!

The response to my review was amazing. I felt the company genuinely had a communication oversight with us and they are working rapidly to correct any problems with our doors. The representative that came out was informed, intelligent, and we have a completion goal in common. I cannot express how pleased I am with FAS's response. I feel confident my finished product is going to meet my expectations.

I recently had several windows in my home replaced by FAS. Their services were professional, courteous, timely and reasonably priced from start to finish. To begin with, they told me what they would do, when they would do it, how it would be done and how much it would cost. Throughout the project, they kept me informed. Then, they did exactly what they promised, on time and on budget. Yesterday, I had the final inspection done by Orange County Building Dept and passed with no problems. In a few years, I'll have the rest of the windows replaced and will not hesitate to call FAS again.